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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,415 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2017)
$6.03m (SEC DEF 14A Filing)

 – About 5 days ago.

Line down for over a year, on the ground spliced on both ends. Cars run over this line everyday. Frontier said it was not interfering with our service so they have not bothered to fix it. On the 6th...

Line down for over a year, on the ground spliced on both ends. Cars run over this line everyday. Frontier said it was not interfering with our service so they have not bothered to fix it. On the 6th our internet went out, they can't seem to find the problem. They told me it would be fixed by the end of August. SO FED UP

 – About 5 days ago.

I was a customer for 4 whole months before cancelling. They f%@ked up my install, gate me the wrong channels package from day one, their tech actually stole my personal wifi router. They over billed...

I was a customer for 4 whole months before cancelling. They f%@ked up my install, gate me the wrong channels package from day one, their tech actually stole my personal wifi router. They over billed me every month of the 4 months I was a customer, then on the phone told me they would correct the billing, but never did. In fact, after eight times of one hour plus "customer service" calls promising to correct the billing issues, they sent me to collections.

I disputed the collections and won with alll 3 credit agencies, but seriously f%@k Frontier.

 – About 5 days ago.

Wish I had the option to bail as well. Unfortunately, they are the only provider. Seems like most here have service related woes. They refuse to INSTALL service for us - in their own coverage area. I...

Wish I had the option to bail as well. Unfortunately, they are the only provider. Seems like most here have service related woes. They refuse to INSTALL service for us - in their own coverage area. I guess I should be careful for what I wish for...

 – About 5 days ago.

They canceled a favorite channel. Frontier definitely sucks. Really don't think the office of the president of Frontier will call me back. Thinking of bailing on this company...

They canceled a favorite channel. Frontier definitely sucks. Really don't think the office of the president of Frontier will call me back. Thinking of bailing on this company

 – About 6 days ago.

Love. , Dan Mc....

Love. , Dan Mc.

 – About 6 days ago.

SHUT UP AND GIVE US YOUR MONEY NOW!!@...

SHUT UP AND GIVE US YOUR MONEY NOW!!@

 – About 1 Week ago.

State investigation triggered as Frontier network outages get worse in NY
copy/paste: ...

State investigation triggered as Frontier network outages get worse in NY
copy/paste: https://arstechnica.com/tech-policy/2019/08/frontier-network-outages-get-worse-in-ny-triggering-state-investigation/

 – About 1 Week ago.

We all need to get together and sue frontier! ...

We all need to get together and sue frontier!

 – About 1 Week ago.

In the year I had Frontier I memorized all of their customer service holding tunes.

It started with the installation, for which they told me the soonest time they could send someone out...

In the year I had Frontier I memorized all of their customer service holding tunes.

It started with the installation, for which they told me the soonest time they could send someone out three weeks from the day. They also charged me an $80 "deposit" on their installation, a fee which they never warned me about at all and which I had to call several times just to get an explanation for. That's pretty bad service, but anything to avoid Comcast, right? Nothing could possibly be worse than Comcast. Plus they told me it would be refunded automatically at the end of one year at least.

Anyway, three weeks later their installer shows up... at my neighbor's apartment. I call support and ask to have someone sent back out to my apartment immediately, and they tell me the soonest they can send someone out is nearly a week later on Wednesday.

Well that's pretty bad service, but it still can't be worse than Comcast, right? So I wait nearly a week for their "soonest available" install, and they send someone a day early instead. And to my neighbors again.

By some miracle that I don't fully remember, we eventually do get service set up. End of story, right? Well I mean the upstream bandwidth is 1/10th what they advertised for my area and they're still throttling me to boot, but at least I have Internet right? And to be fair they did give me 2 and a half months of free service as compensation, although that's really nothing compared to what I lost (I get my education online, and a lost month of education is worth a lot more than a couple months of Internet fees).

Except it's not even cheaper because they're charging me an extra $5 a month. You see, even though I bought my own router and modem they were quite insistent that I had to rent theirs, there was no other option. But don't worry, the sales rep assured me, the rental will be free for the contract period (a 2 year contract) and you don't even have to use it. Okay, fair enough, I'll have a brick sitting in my apartment for 2 years but at least I won't have to pay for it--until they immediately turn around and start charging me for it.

I call customer service, they tell me that I won't be charged for the router anymore and that I've been given a credit to my account to compensate for the amount that I was charged. The charge happens again the very next month. I call again, they tell me it's removed again, give me another credit. The extra $5 charge pops up yet again. Around a year later I would decide to fight it one last time, only to be told adamantly this time around that they never offered free router rentals in the first place and the $5 charges were 100% owed--in direct contradiction to what every representative previously had told me. At best that's gross incompetence, at worst it's lying and scams.

After about a year of Frontier I finally move out on my own. I transfer my Frontier account to my sister whom is staying behind in our formerly shared apartment and rest easy. After all, no more lower-than-advertised speeds, no more throttling on top of it, no more long waiting times for my weekly check-ins with customer disservice, and no more Frontier, right? Well it's been about 1 year and 4 months since I started service with Frontier at this point, and would you happen to recall that $80 deposit that was to be automatically refunded after 1 year? Never saw a dime--time for another check-in with my (least) favorite company.

f%@k Frontier.

 – About 1 Week ago.

Awful! we have no cell signal so depend on land line. Frontier is no longer even pretending to give any service. Our line has been on the ground since last November, working only sporadically, but...

Awful! we have no cell signal so depend on land line. Frontier is no longer even pretending to give any service. Our line has been on the ground since last November, working only sporadically, but Frontier cannot come up with a bucket truck to fix. We have had not phone or internet for a week, the third time since May. The enraging thing is, they keep saying they will fix on suchandsuch a date, but never show up. Obviously we are not profitable, and they want us to go away. Next: complaint to atty gen't office.

 – About 1 Week ago.

Have been trying to cancel service for 6 months and they keep billing me. At a total loss as to what to do......

Have been trying to cancel service for 6 months and they keep billing me. At a total loss as to what to do...

 – About 1 Week ago.

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install...

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install FREE CCleaner on your computer & does help internet connection
https://www.ccleaner.com/ccleaner/download

 – About 1 Week ago.

FRONTIER FiOS Fiber Internet + $100 Visa PrePaid Card Online Offer
$39.99 for 500 / 500 Mbps (Most Popular)
$199.99 for 1G / 1G Mbps
$29.99 for 50 / 50 Mbps

Call...

FRONTIER FiOS Fiber Internet + $100 Visa PrePaid Card Online Offer
$39.99 for 500 / 500 Mbps (Most Popular)
$199.99 for 1G / 1G Mbps
$29.99 for 50 / 50 Mbps

Call 1-800-921-8101 or Order at www.Frontier.com

 – About 1 Week ago.

I knew this would happen. After a one-month plus internet outage, we received a bill for the full month's service. A call to customer service said they could credit me with a week ... more time on...

I knew this would happen. After a one-month plus internet outage, we received a bill for the full month's service. A call to customer service said they could credit me with a week ... more time on hold while the rep said he'd "see what I can do for you." After another 30 minutes on hold I was told we have to pay the incorrect bill in full, and will get credit for a month's service on the next bill.

I'm not holding my breath that they will get it right.

 – About 1 Week ago.

Internet in my area has been slow since October of last year, I am getting .09 mbps download speed and I pay for 6. Everytime I call tech support they send someone out to "fix" the problem,...

Internet in my area has been slow since October of last year, I am getting .09 mbps download speed and I pay for 6. Everytime I call tech support they send someone out to "fix" the problem, but when the tech gets here he says "the problem is above me and will require a whole crew to fix it". This has been the loop for 10 months now, and in situations like mine you don't qualify for a credit to your account for some reason, so I am paying 100% of my bill for like 5% of the service I pay for. I have literally no other option for internet of I would cancel them, and I think they know they are the only option around here so they don't care that they suck!!!!!!!!!!!

 – About 1 Week ago.

Our internet and phone went out on Tuesday. When we called them they said the earliest they could get someone out was SATURDAY. This is ridiculous. So for 4 days we have no internet and no phone and...

Our internet and phone went out on Tuesday. When we called them they said the earliest they could get someone out was SATURDAY. This is ridiculous. So for 4 days we have no internet and no phone and no cell phone because ATT needs internet. Can Spectrum be ANY worse than how shitty Frontier is?

 – About 1 Week ago.

After over an hour on the phone with low-tech support I was sent a new modem, despite my request for a technician to come out and address the problem....
Four days later I received my new modem...

After over an hour on the phone with low-tech support I was sent a new modem, despite my request for a technician to come out and address the problem....
Four days later I received my new modem and still had no internet service as there was a problem with my line. (Something a technician would have been able to diagnose if sent out.)
I then spent another 57 minutes with low-tech support when I was informed that there was a “freeze” in my area and I would have to wait 2 weeks for a technician to fix my internet.
32 minutes with customer service to find that they just do not have a sufficient number of employees to staff their pitiful network. So I’m stuck with this customer mis-service.

 – About 1 Week ago.

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per...

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per minute for unlimited long distance, over $120 for one month for this included service. I have been a customer for almost 4 months and I have never had a correct bill once. I am scheduled to switch to another provider in a week or so.

STAY AWAY FROM FRONTIER they do not care about their customers and it shows.

 – About 2 weeks ago.

2 phone lines (pots lines) out on August 6. They scheduled a tech to come and fix it the next day. Waited all day, nobody shows up so I call them and they said the tech will be there within the hour....

2 phone lines (pots lines) out on August 6. They scheduled a tech to come and fix it the next day. Waited all day, nobody shows up so I call them and they said the tech will be there within the hour. No show and I get a text message informing me that they have rescheduled the service call for AUGUST 15TH! I called and they said sorry, but we can schedule however we want to. I had no recourse. Too bad as it is their loss as I will be shutting off their services next week.

 – About 2 weeks ago.

You list my comment as Washington as the source---I am in Oregon !...

You list my comment as Washington as the source---I am in Oregon !

 – About 2 weeks ago.

I have been trying to contact a service,support person to repair the buzzing/static on my phone but every number these idiots offer is a dead end--nobody there !! They offer a lot of "HELP"...

I have been trying to contact a service,support person to repair the buzzing/static on my phone but every number these idiots offer is a dead end--nobody there !! They offer a lot of "HELP" numbers but all "DEAD" !!

 – About 2 weeks ago.

SUIT UP! IT WON'T BE LONG NOW...
Frontier In Free Fall —
ISP Frontier is failing so badly it won’t take questions from investors
Frontier records $5.45 billion impairment,...

SUIT UP! IT WON'T BE LONG NOW...
Frontier In Free Fall —
ISP Frontier is failing so badly it won’t take questions from investors
Frontier records $5.45 billion impairment, warns of continued revenue drops.
- 8/7/2019, 4:44 PM



 – About 2 weeks ago.

I disconnected my service in May because I was moving abroad. When I disconnected it, no one explained that because of their billing cycle, I would still owe Frontier for an entire month of internet...

I disconnected my service in May because I was moving abroad. When I disconnected it, no one explained that because of their billing cycle, I would still owe Frontier for an entire month of internet service for a house that I wasn't living in anymore. I am now receiving collection calls for money I do not believe I owe. No one explained their billing cycle when I called to disconnect the service. When I called after receiving a new bill in July, one customer service said it would be cleared and it was supposedly noted in my file, but apparently that was a lie...I'm still getting collection calls. I called again today and the customer service rep said nothing was noted on my file and said I still owe them for a month of service I didn't request. Terrible customer service and business practices. If you have the option to use someone else, do it. It's not worth fighting with Frontier for shitty service.

 – About 2 weeks ago.

Hi Danny [Mccarthy], the wife and I would love to have you over for dinner. We'll order online and pick up. Oh wait, we can't. We have NO F%@KING INTERNET! ...

Hi Danny [Mccarthy], the wife and I would love to have you over for dinner. We'll order online and pick up. Oh wait, we can't. We have NO F%@KING INTERNET!

 – About 2 weeks ago.

I have a question Daniel McCarthy: What should I tell my children when we have to get in the car and drive to a friend's house or destination with public wi-fi so they can do their homework? I...

I have a question Daniel McCarthy: What should I tell my children when we have to get in the car and drive to a friend's house or destination with public wi-fi so they can do their homework? I need some reasonable advice please. YOU SUCK!

 – About 2 weeks ago.

NO INTERNET IN NARROWSBURG NY
Daniel J. McCarthy, you should see the jaws drop when I OFTEN spread the word that I cannot get internet from Frontier Communications in 2019.

NO INTERNET IN NARROWSBURG NY
Daniel J. McCarthy, you should see the jaws drop when I OFTEN spread the word that I cannot get internet from Frontier Communications in 2019.
https://finance.yahoo.com/news/awaits-frontier-communications-ftr-q2-132601788.html

 – About 2 weeks ago.

NO INTERNET AVAILABLE IN NARROWSBURG, NY
Mr. Mccarthy, are you fraternizing with the competition. It would be the only logical explanation for nose-diving a company to a stock worth of .94 in...

NO INTERNET AVAILABLE IN NARROWSBURG, NY
Mr. Mccarthy, are you fraternizing with the competition. It would be the only logical explanation for nose-diving a company to a stock worth of .94 in less than 5 years.
https://www.barrons.com/articles/frontier-communications-stock-tumbles-earnings-forecast-51565126497

 – About 2 weeks ago.

This should look great on your resume Daniel James Mccarthy
From $109 in 2015 to .94 cents today... Beee-uuu-tiful
NASDAQ: FTR 0.94 USD Aug 7, 11:07 AM EDT · Disclaimer...

This should look great on your resume Daniel James Mccarthy
From $109 in 2015 to .94 cents today... Beee-uuu-tiful
NASDAQ: FTR 0.94 USD Aug 7, 11:07 AM EDT · Disclaimer

 – About 2 weeks ago.

Still NO Internet Available in NARROWSBURG, NY
Purchased a new home and now I find out that can't get internet service.
Rep tells me: "you are in CAPPED area".
Thanks,...

Still NO Internet Available in NARROWSBURG, NY
Purchased a new home and now I find out that can't get internet service.
Rep tells me: "you are in CAPPED area".
Thanks, why did you tell me it was available when I checked before purchasing?????????????????????????????????????????????
Infuriating!

 – About 2 weeks ago.

f%@king shit ass mother f%@ker bitch ass mother f%@king ISP bitch ass mccarthy big bitch ass greedy little ass motherf%@king bitch...

f%@king shit ass mother f%@ker bitch ass mother f%@king ISP bitch ass mccarthy big bitch ass greedy little ass motherf%@king bitch

 – About 2 weeks ago.

I cancelled my Frontier service a month ago after months of intermittent DSL and a 5 month run-around try to get a $131 vacation credit. I attempted to cancel just the DSL internet in May, but was...

I cancelled my Frontier service a month ago after months of intermittent DSL and a 5 month run-around try to get a $131 vacation credit. I attempted to cancel just the DSL internet in May, but was told that I couldn't, i.e. if I wanted to keep home phone I was "held hostage" to their crummy internet. I found a better internet deal (Verizon MiFI 4G hotspot) that is 20X faster; can live with the 15GB/mo. threshold for throttling the speed back).

Just got an incorrectly calculated final bill that charged me an extra $9.99 for cancelling internet in the middle of a billing cycle and didn't give me a pro-rated internet credit. Called them for the 6th time this year and got a pleasant young gal who couldn't see anything, do anything or explain anything. My only option was to wait on-hold for 45 minutes to talk to another supervisor. Gave up and filed complaint with Indiana URC.

It appears the Frontier strategy matches the USSR's: What's mine is mine and what's yours is negotiable. Any money sent their way is lost forever and you'll spend an hour/month of your time just keeping them out of your pocket with hidden charges and incorrect billing practices.

 – About 2 weeks ago.

It's 109F outside. A dog takes a shit on the asphalt. The shit quickly liquefies and boils. This is Frontier internet......

It's 109F outside. A dog takes a shit on the asphalt. The shit quickly liquefies and boils. This is Frontier internet...

 – About 2 weeks ago.

Why isn’t there an investigation or something into Frontier and there business practices? I’m in the NW USA and they suck here too. Unfortunately in our rural areas we literally have no other...

Why isn’t there an investigation or something into Frontier and there business practices? I’m in the NW USA and they suck here too. Unfortunately in our rural areas we literally have no other viable option.

 – About 3 weeks ago.

out again... service just continues to go down hill every since Frontier purchased Fios...

out again... service just continues to go down hill every since Frontier purchased Fios

 – About 3 weeks ago.

I was scheduled to have frontier come and install internet because it’s the only one in our area. I waited 10 days to get an installation. Two days before the sent a text confirming. Then again the...

I was scheduled to have frontier come and install internet because it’s the only one in our area. I waited 10 days to get an installation. Two days before the sent a text confirming. Then again the day before. Then at 8:00 that same day they confirmed they would be there between 1-5. At 5:05 they texted and said they need to reschedule. They rescheduled for 13 days later! This is outrageous!

 – About 3 weeks ago.

Frontier is our only internet options years of outages poor service and slow speeds. Frontier is truly a scum bag corporation, they do not care and charge premium for substandard service. I will fill...

Frontier is our only internet options years of outages poor service and slow speeds. Frontier is truly a scum bag corporation, they do not care and charge premium for substandard service. I will fill out a complaint with Pennsylvania Utilities Commission and suggest others do to. If this website offers Frontier sucks signs for sale I would place one in my place one in my yard. Thanks for the vent and up yours Frontier.

 – About 3 weeks ago.

We're on vacation out of country for about a month so we called Our Frontier to have our service on the vacation mode. I just realized after several days that I do have alarm system connected to...

We're on vacation out of country for about a month so we called Our Frontier to have our service on the vacation mode. I just realized after several days that I do have alarm system connected to our phone line. We called back Frontier Customer Service from Sydney, Australia. They told me that the service has to be restored before they can restore the land line. What a big rip-off for this stupid rule. They really want to suck my money for the whole month while I'm on vacation. Thank you for your best service "MR. FRONTIER"

 – About 3 weeks ago.

We reside in Southern California, Riverside County-NOT CANADA.

So, if you live in So. Cal-AVOID Frontier at all costs. Roku or Spectrum it up!...

We reside in Southern California, Riverside County-NOT CANADA.

So, if you live in So. Cal-AVOID Frontier at all costs. Roku or Spectrum it up!

 – About 3 weeks ago.

ANY CLASS ACTION ATTORNEYS IN THE COMMENTS?????
...

ANY CLASS ACTION ATTORNEYS IN THE COMMENTS?????

 – About 3 weeks ago.

Alright! I love when I google Frontier Sucks that this site came up!! Here I go....

Initial set up, I should have listened to my spidey senses...They missed the connection appointment so...

Alright! I love when I google Frontier Sucks that this site came up!! Here I go....

Initial set up, I should have listened to my spidey senses...They missed the connection appointment so we waited all day for nothing. I should have just gone with Spectrum from that point, would have saved me a lot of hassel.

Did get connected a week after our initial appointment-It took 3 people to make the second appointment; Me, the non-Fluid-english speaking Frontier associate and a higher up representative to translate as I couldn't understand a darn thing she was saying, neither could the higher up. She has to keep repeating herself. Both of them heard we DID NOT want to be in a contract. First bill showed we were in a contract for 2 years, ugh. (Blood Boiling)

We were suppose to get free HBO for the inconvenience and our bill just jumped 20 bucks- charging us for HBO.

Just tried calling and the only number provided on the statement sends me through an unsuccessful continuous loop-repetitive unproductive selections with no other avail. Got on the main site to look at my account-it's down.

Tried to book a call back- application is not available. HOW CONVENIENT for them!!

DO NOT GIVE YOUR BUSINESS TO THIS GREEDY, INCOMPETENT, UNCARING company. THEY SO SUCK. BIGTIME!!!!

 – About 3 weeks ago.

I live in Texas not Canada. Whats up with that?

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap....

I live in Texas not Canada. Whats up with that?

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap. United States of America has the worst and slowest internet in the world because of government collusion with telecoms. Former head of Verizon in charge of FCC!! Verizon jacked my monthly bill up $17 a month before they passed me off to Frontier. Frontier raises my bill on a regular basis. Just over $104 a month for 3mb service. $2 a month for infrastructure charge. Idk where that money is going because they certainly aren't upgrading infrastructure in my area. It's sad that the American public is considered nothing more than prey for the predators. How long are we going to take this treatment? Now Sprint and T Mobile are merging. Barr and his DOJ approved it against advice from his own people. The only thing that can save us now from even worse treatment is a Federal Judge. Hopefully, the judge is not a shill.

 – About 3 weeks ago.

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap. United States of America has the worst and slowest internet in...

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap. United States of America has the worst and slowest internet in the world because of government collusion with telecoms. Former head of Verizon in charge of FCC!! Verizon jacked my monthly bill up $17 a month before they passed me off to Frontier. Frontier raises my bill on a regular basis. Just over $104 a month for 3mb service. $2 a month for infrastructure charge. Idk where that money is going because they certainly aren't upgrading infrastructure in my area. It's sad that the American public is considered nothing more than prey for the predators. How long are we going to take this treatment? Now Sprint and T Mobile are merging. Barr and his DOJ approved it against advice from his own people. The only thing that can save us now from even worse treatment is a Federal Judge. Hopefully, the judge is not a shill.

 – About 4 weeks ago.

I don't even know where to begin, but I'll start with this. Last summer our phone and Internet were out for 8 days. That's right, 8 days! Problems have occurred nearly monthly since...

I don't even know where to begin, but I'll start with this. Last summer our phone and Internet were out for 8 days. That's right, 8 days! Problems have occurred nearly monthly since then. Most recently we've been kicked on-and-off the Internet for a month, and I've had enough. The best part will be using their horrible Internet to search for a new provider so that I can use it to cancel with Frontier. What a nightmare!

 – About 4 weeks ago.

Frontier is the worst company I have ever done business with. We have had them for years because of the lack of competitors in this remote rural area. for the longest time they were tied in with Dish...

Frontier is the worst company I have ever done business with. We have had them for years because of the lack of competitors in this remote rural area. for the longest time they were tied in with Dish Network but no longer. I would say it was the shame of being linked to such a deadbeat company. Customer service and technical assistance are both jokes, but insulting jokes, given that they are dealing with intelligent humans who know what real service is from other companies. Frontier does not deserve to be in business and shareholders must be really greedy and hardup to support such a farce.
F. Mangan, Hopbottom, PA

 – About 4 weeks ago.

Our latest outage in West Virginia lasted more than a month - and in all that time, getting ANY information out of Frontier was like pulling teeth. Without anesthesia.

If you called Tech...

Our latest outage in West Virginia lasted more than a month - and in all that time, getting ANY information out of Frontier was like pulling teeth. Without anesthesia.

If you called Tech Support, the automated system informed you that they had "identified an outage" ... and then basically hung up on you. No option to talk to a human. No way to find out what the problem was or when it would be fixed. I discovered a work around: Call Customer Support, press the button for "new" as opposed to "existing" service, then the buttons for New Service and your area code. That gets you straight through to Customer Service, where they want to sell you stuff. Nope! Ask them to put you through on their "non-public" tech support line.

Sure, you'll have to hold an hour or more, but this is the ONLY way to get hold of a human and update your trouble ticket during an outage.

Today I sit here waiting on a tech to show. For the third time. The other two times they never showed, with no notice or update from Frontier. pathetic

 – About 4 weeks ago.

f%@kING. CHRIST. It's the last straw. My wife and I have had Frontier for three years, each year is worse than the last. The internet was down in our area for over a week; I'd call, be told my...

f%@kING. CHRIST. It's the last straw. My wife and I have had Frontier for three years, each year is worse than the last. The internet was down in our area for over a week; I'd call, be told my wait time to talk to a representative would be 35 minutes to an hour, waited, 20 minutes later an automated message tells me "your area is experiencing slow connection speeds and outages, frontier technicians are working on the problem. We are unable to say when se

 – About 4 weeks ago.

Like another person commented, I cannot make 800 number calls. I could get absolutely nowhere with customer service. Frontier sucks big fat donkey dicks, and even THAT they do with a stunning degree...

Like another person commented, I cannot make 800 number calls. I could get absolutely nowhere with customer service. Frontier sucks big fat donkey dicks, and even THAT they do with a stunning degree of incompetence.

 – About 4 weeks ago.

Tried to make a routine call to my bank 800 number and lo and behold it said "we cannot complete your call as dialed." WTH?? On a toll-free number?? After 1.5 hours waiting in the Frontier...

Tried to make a routine call to my bank 800 number and lo and behold it said "we cannot complete your call as dialed." WTH?? On a toll-free number?? After 1.5 hours waiting in the Frontier chat box queue for a rep I was finally told 1-2 days to make repairs. Wonderful. Can't even make a damn 800 toll free call..

 – About 4 weeks ago.

I called Frontier to open repair ticket, and was quoted 11 days for repair. The rep stated that this was the soonest due date and that there is nothing she can do. My response was that there is...

I called Frontier to open repair ticket, and was quoted 11 days for repair. The rep stated that this was the soonest due date and that there is nothing she can do. My response was that there is something you can do CANCEL MY SERVICE!!! I'am writing this on behalf of my mother's 90 year old neighbor.

 – About 4 weeks ago.

Frontier services is terrible. You'd probably be better better off having no internet at all so you wouldn't have to deal with their bullshit. Our internet was dead so we called support. After...

Frontier services is terrible. You'd probably be better better off having no internet at all so you wouldn't have to deal with their bullshit. Our internet was dead so we called support. After 2 hours on the phone they finally decided that they should probably listen and send a technical out here. But they couldn't for 5 days. 5 days later they come and replace a modem in which they said an "Update" broke all of the older modems. They replaced the modem and now we get 1/8 of the speed we used to get. Nice "5G" upgrade, Frontier

 – About 4 weeks ago.

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely...

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely horrendous! Will try to be short, sweet & to the point.

Liar's. Thieves. Shyster's.

They do not keep scheduled appointment's (big one)! Always an hour, at the minimum, wait for any helpful, over the phone, assistance & even then your issue is not resolved. Promised their top speed offered & we never received. Kept telling us if we wanted faster we have to pay more. Ended up paying for the best of what they call their best & yet still no change. Internet always going out even after replacing our older modem with their most updated one.

We were forced to go w/Frontier due to the fact they were the only provider at the time. We are now switching providers.

RUN! RUN! DO NOT ENTERTAIN USING FRONTIER AS YOUR INTERNET PROVIDER!

 – About 4 weeks ago.

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely...

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely horrendous! Will try to be short, sweet & to the point.

Liar's. Thieves. Shyster's.

They do not keep scheduled appointment's (big one)! Always an hour, at the minimum, wait for any helpful, over the phone, assistance & even then your issue is not resolved. Promised their top speed offered & we never received. Kept telling us if we wanted faster we have to pay more. Ended up paying for the best of what they call their best & yet still no change. Internet always going out even after replacing our older modem with their most updated one.

We were forced to go w/Frontier due to the fact they were the only provider at the time. We are now switching providers.

RUN! RUN! DO NOT ENTERTAIN USING FRONTIER AS YOUR INTERNET PROVIDER!

 – About 4 weeks ago.

My Frontier Internet has been having sporadic outages every day for the past several weeks. Buh Bye Frontier. And I won't be shedding a tear....

My Frontier Internet has been having sporadic outages every day for the past several weeks. Buh Bye Frontier. And I won't be shedding a tear.

 – About 1 Month ago.

I noticed Frontier Internet getting worse by the day ! Why do I stay there I ask myself? Because it the only Internet provider I can get in my area. But it’s a shame they keep ripping off their...

I noticed Frontier Internet getting worse by the day ! Why do I stay there I ask myself? Because it the only Internet provider I can get in my area. But it’s a shame they keep ripping off their customers With advertising saying fast realizable Internet?

 – About 1 Month ago.

I work for an Electrical Contractor in WV that does a lot of work for Frontier . I have noticed working in their buildings how outdated their computers are 1980s really! Dam no wonder their internet...

I work for an Electrical Contractor in WV that does a lot of work for Frontier . I have noticed working in their buildings how outdated their computers are 1980s really! Dam no wonder their internet suck,

 – About 1 Month ago.

Wow- Called Frontier 9 days ago because our landline was unusable- total static. They scheduled an appointment for repair service then did not show or communicate anything- besides a text confirming...

Wow- Called Frontier 9 days ago because our landline was unusable- total static. They scheduled an appointment for repair service then did not show or communicate anything- besides a text confirming that they would show. Now the appointment has been rescheduled. How did I find out? Stayed on hold for 40 minutes and got an automated message. If we had any other options we would drop them. If you are considering adding any Frontier service- Don't !!!!

 – About 1 Month ago.

Frontier is the worst. They should be investigated by the FCC AND FTC.The wait times for customer service are always 45 minutes to an hour.Their tech support is the worst....

Frontier is the worst. They should be investigated by the FCC AND FTC.The wait times for customer service are always 45 minutes to an hour.Their tech support is the worst.

 – About 1 Month ago.

I am a Veriozn FIOS customer that became a Frontier customer when they purchased the network in Texas.

I am not complaining about the service. Verizon built a great fiber network.

I am a Veriozn FIOS customer that became a Frontier customer when they purchased the network in Texas.

I am not complaining about the service. Verizon built a great fiber network.

I have triple play 75/75 with every HD/SD channel except any porn or special sports stations. Been paying, 170 for a while. Only hardware is a single cablecard.

I am complaining that Frontier customer service sucks. They jacked the price from 170.xx a month to over 252.xx a month. Then i complained and the agents and i agreed to an $18.00 increase of service. Well they did not keep their end of the Of the deal.. now they are charging me 211.xx.

I will be calling them in the am to rip them a new one. Lying, stealing, cheats....

 – About 1 Month ago.

Worst service ever. Frontier makes Comcast look like a 5 star company. ...

Worst service ever. Frontier makes Comcast look like a 5 star company.

 – About 1 Month ago.

Absolute trash should be getting 12, but I'm always getting about 5 download. They said something about too many people in my area yet they keep getting more customers in my neighborhood...

Absolute trash should be getting 12, but I'm always getting about 5 download. They said something about too many people in my area yet they keep getting more customers in my neighborhood

 – About 1 Month ago.

TEXAS, USA

Waited 2 weeks for a technician to come out to check on internet not connecting. Had to call to see if they were coming by in the 4 hour window. Had one phone call; tech never...

TEXAS, USA

Waited 2 weeks for a technician to come out to check on internet not connecting. Had to call to see if they were coming by in the 4 hour window. Had one phone call; tech never came by the house nor called to tell me the results. Spent an hour on hold to try and find out what happened with online customer service. Am actively looking for another internet and home phone provider.

Told by the tech that "they don't even offer internet in my area anymore". What a joke. They bought out Verizon in this area, don't maintain the lines and don't even have a local office.

 – About 1 Month ago.

f%@k Frontier, they are the absolute worst internet service provider. It is absolutely unacceptable for them to have such terrible service (talking about the internet AND customer service as well). In...

f%@k Frontier, they are the absolute worst internet service provider. It is absolutely unacceptable for them to have such terrible service (talking about the internet AND customer service as well). In the internet tier list, Frontier is absolutely F tier/trash tier. I hope their execs/board members f%@king suffer a slow, agonizing death.

 – About 1 Month ago.

frontier sucks as when you call them the phone drops. Service is intermittent and after upgrading to the faster speed it’s slower than your slower speed. Service is horrible!!!!!!!...

frontier sucks as when you call them the phone drops. Service is intermittent and after upgrading to the faster speed it’s slower than your slower speed. Service is horrible!!!!!!!

 – About 1 Month ago.

Where do I begin? Wireless is God awful. How awful? 1 person connecting to it is fine, 2 can cause buffering or the internet to cease altogether. Phone will go down the moment the internet goes down....

Where do I begin? Wireless is God awful. How awful? 1 person connecting to it is fine, 2 can cause buffering or the internet to cease altogether. Phone will go down the moment the internet goes down. Speeds I'm looking at this very moment:

Download- Not Available
Upload- 0.35 Mbps

Sometimes I wish communism existed in this country just so something could happen like what Putin did when he told a company to get their $#!+ straight or close. Because Frontier is definitely one of those that needs a solid kick in the aaaa.

 – About 1 Month ago.

Just had enough!! I tried to become a customer, they were so bad at the communications and installation process. I took 8 hrs vacation time to get the installation taken care of and they were a NO...

Just had enough!! I tried to become a customer, they were so bad at the communications and installation process. I took 8 hrs vacation time to get the installation taken care of and they were a NO SHOW-NO CALL for both days! Terrible service, don't waste your money or time. Stay far away from them.

 – About 1 Month ago.

What happens when your wonderful gas company cuts your Frontier line? Nothing! I’ve been on the phone for a couple of hours and it’s going on 48 hours without internet. Repeated outages and...

What happens when your wonderful gas company cuts your Frontier line? Nothing! I’ve been on the phone for a couple of hours and it’s going on 48 hours without internet. Repeated outages and awful customer service is why Frontier truly sucks. What you need to do is file a complaint with the FCC.

 – About 1 Month ago.

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get...

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get online for Live Chat you get a prompt that there are 62 people ahead of you in the queue!! Absolutely hopeless ISP if there was another option everyone would go elsewhere!!

Even when you do get to speak to someone they never solve an issue. They just run you around until you finally just give up from exhaustion! You are correct...Frontier SUCKS!!

 – About 1 Month ago.

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get...

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get online for Live Chat you get a prompt that there are 62 people ahead of you in the queue!! Absolutely hopeless ISP if there was another option everyone would go elsewhere!!

 – About 1 Month ago.

Frontier service is the poorest that we have ever seen in any company, it's criminal what they are doing. I truly believe they are purposely trying their best to drive away all Business and...

Frontier service is the poorest that we have ever seen in any company, it's criminal what they are doing. I truly believe they are purposely trying their best to drive away all Business and Residential services leaving them with the gravy business of selling their line service to other phone companies and cell phone companies. Is it time for the Federal Trade Commission or FCC to get involved? Class action law suit time? Our business relies on internet access to run the credit card machine, place orders and many other functions. We have been without service for 10 days now and are still waiting for a service person to come change a modem. It's like a dirty game they are playing, after waiting 4 days for a service tech to come we called the company for the third time, they told us to look out the window and see if we could see the tech in the parking lot, they said he was right around the corner but 6 days later he still never showed up. Apparently the CEO is sitting back and enjoying the downfall of this once great company.
Norwich NY

 – About 2 months ago.

Frontier S.U.C.K.S! Intermittent cable, crappy internet, slow as shit. So over it. ...

Frontier S.U.C.K.S! Intermittent cable, crappy internet, slow as shit. So over it.

 – About 2 months ago.

Spent 2 hours tonight trying to just start a chat with Frontier Technical Service. Got hung up on by the chat operator twice during the 2 hour wait. Didn’t even know that was possible on a...

Spent 2 hours tonight trying to just start a chat with Frontier Technical Service. Got hung up on by the chat operator twice during the 2 hour wait. Didn’t even know that was possible on a ‘chat’. This company is doomed. What a piece.

 – About 2 months ago.

I have frontier phone and internet and most of the time the phone does not work and the internet ha the slowest that I every seen for dhl on a good day .9 Mb upload .3 Mb .
I have paid this ...

I have frontier phone and internet and most of the time the phone does not work and the internet ha the slowest that I every seen for dhl on a good day .9 Mb upload .3 Mb .
I have paid this for 10+ year and every the dam# phone goes out and I got pay more for getting H P off they should be shout and shut down. I got to pay my bill for half ass service they never make right just more pain I my ass. I would love to ring ther necks with there phone lines .

 – About 2 months ago.

Just got set up with Frontier and although it is hard to believe, they are even worse than Comcast! No CBS in our local market. My friends told me that Frontier was horrible but I hated Comcast. At...

Just got set up with Frontier and although it is hard to believe, they are even worse than Comcast! No CBS in our local market. My friends told me that Frontier was horrible but I hated Comcast. At least I could watch baseball on Comcast. What a mess. DO NOT, UNDER ANY CIRCUMSTANCES, SIGN UP FOR THESE CLOWNS.

 – About 2 months ago.

I have spent 6 hours now on the phone with them now with 4 phone calls, they owe me a credit, they say they have issued it, they never have notes from the last call, I am ready to blow my brains out. ...

I have spent 6 hours now on the phone with them now with 4 phone calls, they owe me a credit, they say they have issued it, they never have notes from the last call, I am ready to blow my brains out. They now say I need to talk to technical, they put me on hold for 2 hours, I finally called customer service and made them listen to me on hold. I don't even know what to do, where I am located I don't have any other options.

 – About 2 months ago.

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called...

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called them for another friend to report inappropriate charges, they provided lip service and "we will take care of it" but they did not. They were supposed to send a router to connect him to internet but after 3-5 tries and sending wrong stuff ( Echo Dot ), I gave up.

I have cancelled all of my lines and my friends, and got the service for phone and internet from Sudden-link. Although there are some changes to the way dialing works, but it is much cheaper and customer service is excellent.

 – About 2 months ago.

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called...

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called them for another friend to report inappropriate charges, they provided lip service and "we will take care of it" but they did not. They were supposed to send a router to connect him to internet but after 3-5 tries and sending wrong stuff ( Echo Dot ), I gave up.

I have cancelled all of my lines and my friends, and got the service for phone and internet from Sudden-link. Although there are some changes to the way dialing works, but it is much cheaper and customer service is excellent.

 – About 2 months ago.

I own a business and I reported a problem with my fax line at noon on Friday. They told me they would be out Saturday early. OK, I can live with that, sort of. I called them at 10am and found out...

I own a business and I reported a problem with my fax line at noon on Friday. They told me they would be out Saturday early. OK, I can live with that, sort of. I called them at 10am and found out the window is between 9-5. I am not open at all on Saturday and expect faxes Fri and Sat. So I am spending the day in my office waiting. I will be nice to the repairman but on Monday we are looking to another provider. I know Cox Communications is another provider and unless I find out they are worse than Frontier, I don't care if they are more, I am switching. Cox already has my internet and security system.

 – About 2 months ago.

After our triple play bill went up $100 in less than a year, we dropped voice and video and just kept the internet (formerly Verizon FIOS). Was quoted 2 different prices to keep the internet, of...

After our triple play bill went up $100 in less than a year, we dropped voice and video and just kept the internet (formerly Verizon FIOS). Was quoted 2 different prices to keep the internet, of course charged the higher and about double the new customer promo rate. We had 3 set top boxes, they sent one mailer to return it. Called customer service to request 2 more mailers be sent. First call to them went to hold music just when I was telling what I needed, second call was able to get the request in but had to sit thru 3 long holds and a sales pitch to buy the services we just dropped.

 – About 2 months ago.

I require certain speeds for my occupation. I called 5-6 times to confirm the new house I was moving to had the speeds I need. There are no other providers available to this address.
They...

I require certain speeds for my occupation. I called 5-6 times to confirm the new house I was moving to had the speeds I need. There are no other providers available to this address.
They confirmed multiple times, I told them I could only buy the house if such speeds were guaranteed. They guaranteed them and set me up a contract for when I moved in.
Come to find I can't even get a third of the promised speed. I spoke to the presidents office and they literally told me it was my problem for believing them. They won't do anything to help me, and won't even credit me one penny for the lies and trouble.
My service also CONSTANTLY disconnects. It is down more often than it's up. If you have any other option do NOT use Frontier. They will tell you to shut up and eat their mistakes.

 – About 2 months ago.

Hammer these idiots! They are too cheap to train their people or hire quality help, so make it hurt. File a complaint with the FCC EVERY time you get a chance.

Hammer these idiots! They are too cheap to train their people or hire quality help, so make it hurt. File a complaint with the FCC EVERY time you get a chance.
https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Fen-us%2Frequests

 – About 2 months ago.

I happily left Frontier for another service provider April 2, 2019. Since then, I have had a faster speed at a lower price. I called Frontier right after the switch and was told I would get a refund...

I happily left Frontier for another service provider April 2, 2019. Since then, I have had a faster speed at a lower price. I called Frontier right after the switch and was told I would get a refund on the unused portion and a final statement. Since then, I have gotten 3 emailed bills for -$9.67. I have no way of logging into the account to see my statement since they have disabled it.

Finally, on June 24, I got an actual refund from them in the form of a prepaid debit card. They did not send me a statement and I will probably never receive one. Instead of just refunding the amount back to my credit card or sending me a check that I could just deposit in the bank, they decided to make it complicated. I now have to activate and use a debit card.that has all kinds of restrictions.

 – About 2 months ago.

Frontier has to be the worst company, across the board, I have ever experienced. Customer service, technical support, installation, billing...ALL SUCKS! I am trying to switch but I do not have many...

Frontier has to be the worst company, across the board, I have ever experienced. Customer service, technical support, installation, billing...ALL SUCKS! I am trying to switch but I do not have many options. I truly have felt like I was being punked over the course of 50 times on the phone and/or live chat. I don't think I could create such a screwed up company if I tried. I would love 10 minutes with the CEO to understand how he/she, or anyone else for that matter, can feel good about working for a company that is run so terribly. I'm writing this post as I wait (2 hours now) for technical support (I'm 3rd in queue after starting at 66). I have had Frontier for 3 months now and have not had one day where service was available for more than 1 hour before disconnecting. And these guys (mostly named Kevin or Fred) from India or wherever, need some training! If I'm called Mr. Mike one more time I'm going to put my fist through my monitor. OK, I feel better now!

 – About 2 months ago.

Frontier sucks because when we moved they disconnected the place we were moving too and reconnected our old house . We haven’t had internet for a week . It’s almost like whatever you ask them to...

Frontier sucks because when we moved they disconnected the place we were moving too and reconnected our old house . We haven’t had internet for a week . It’s almost like whatever you ask them to do they do the opposite , so maybe I should ask them to disconnect my service at my new house

 – About 2 months ago.

This is the sorriest company I have ever done business with. They buy up all the local phone/internet providers and then offer HORRIBLE customer service. Their techs are great but they can't do...

This is the sorriest company I have ever done business with. They buy up all the local phone/internet providers and then offer HORRIBLE customer service. Their techs are great but they can't do anything for you unless an order comes through the main office. Trying to get the main office to dispatch a tech is an incredibly frustrating experience.

 – About 2 months ago.

If there is any company to HATE - it is Frontier - a real fleabag !!! Wish we still had AT&T instead of this lousy phone supplier. They are not CHEAP, and their service calls can take up to a week...

If there is any company to HATE - it is Frontier - a real fleabag !!! Wish we still had AT&T instead of this lousy phone supplier. They are not CHEAP, and their service calls can take up to a week to be covered by their personnel. Hey guys - go out of business soon and make the customers HAPPY !!

 – About 2 months ago.

AT&T sold out to Frontier Communications in Connecticut to get enough money to buy / set up DirecTV. Frontier is a fleabag of a compamy. They know how to bill the customers for any move they make. ...

AT&T sold out to Frontier Communications in Connecticut to get enough money to buy / set up DirecTV. Frontier is a fleabag of a compamy. They know how to bill the customers for any move they make. Internet from this company was worthless, and never worked properly. Have to pay $60.00 per month to Optimum to have reliable internet. Call Frontier for anything and you never know WHO will answer the phone call or WHERE they are located. The stock for Frontier is WORTHLESS !! It does not even pay a dividend. Too bad Frontier do not go Bankrupt !! Good bye and good riddance.

 – About 2 months ago.

When sitting with my laptop open, my phone signaled an incoming email to my Frontier email so I tried to find it in my Apple Mail account on the laptop. It wasn't there. Tried my iMac, not there...

When sitting with my laptop open, my phone signaled an incoming email to my Frontier email so I tried to find it in my Apple Mail account on the laptop. It wasn't there. Tried my iMac, not there either. Went to my Frontier email account via a browser it was there. Outgoing from the Frontier account in Apple Mail is fine but as of June 11th no incoming emails to Mac Mail only IOS. Weird.

 – About 2 months ago.

I used to work at a call center for Frontier. It was sellsellsell all the time, even on cancelled accounts. We try to help the callers and got told to “use empathy.” All the empathy don’t amount...

I used to work at a call center for Frontier. It was sellsellsell all the time, even on cancelled accounts. We try to help the callers and got told to “use empathy.” All the empathy don’t amount to a hill of beans when people are calling in for the umpteenth time trying to get their issue fix. Was glad when I quit it and the contractor that held the account.

 – About 2 months ago.

I moved and instead of transferring my service, they set up a new one and now are trying to charge me for 2 different bills. Also, they said my bill would go down, but instead it increased. I have...

I moved and instead of transferring my service, they set up a new one and now are trying to charge me for 2 different bills. Also, they said my bill would go down, but instead it increased. I have called everyday for over a week. Each day they tell me that it will be resolved in 24-48 hours.

 – About 2 months ago.

Attempted to switch over to Frontier so I could save some money, rec'd new modem but no connection. Gave up an entire day waiting for a technician to show up at my house and never did. Was on...

Attempted to switch over to Frontier so I could save some money, rec'd new modem but no connection. Gave up an entire day waiting for a technician to show up at my house and never did. Was on the phone for hours but I gave up and cancelled the new service. I'm sticking with Spectrum. If they even try to bill me I will turn them in to the better business bureau. Frontier shouldn't be allowed to be in business. Customers shouldn't have to wait over an hour to talk to someone. Deeply disappointed.

 – About 2 months ago.

I tried to schedule a repair on a recurring split in the line next to my house. Now you must own a cell phone before the automated system will even schedule you or let you talk to a real human. You...

I tried to schedule a repair on a recurring split in the line next to my house. Now you must own a cell phone before the automated system will even schedule you or let you talk to a real human. You must also be able to be contacted or else the tech will not show. I do not own a cell phone and cannot be contacted because they do not work at my house. That is why I still have a land line which has been out for a month now, since they continually stand me up on repair day. Duh.

 – About 2 months ago.

they suck suck suck suck suck
we have no wireless service the majority of the time and when we are "connected" it says we can't connect unless hot wired and then it barely changes a...

they suck suck suck suck suck
we have no wireless service the majority of the time and when we are "connected" it says we can't connect unless hot wired and then it barely changes a page! Yet, hmmm.... they still are getting paid without any delay or default every single day! They advertise and sell that you can get 13-20 speed and yet when they install they give you barely 9 and then stand their with their Ipad and go um... you may have to call customer service and complain or ask some questions. I assumed (yes, I do know what that means now!) that they meant something was wrong on the office end and "the guy who typed it in or pushes the button for our account would just push it from 9 to give us the faster speed THAT WE WERE PAYING FOR AND AGREED TO! Like I said, I get the assume word and they do not! They get the "cancer" "thieves" "lies" "scum" and on and on! Not only do we not get the speed as promised and not even the "not all areas" 9 lowest that is like literally guaranteed... We DO NOT even WORK or connect! The jerks called our home and up sold us on "oh, well we can put the "fast and ultra" in and then "oh, my gosh and you will have 13-15 or better" "what we do is install a second line and like piggy back" and I stupidly agreed. They sent 5 trucks (I do NOT lie) and they all parked with like 6-8 guys at our home and they installed a new line outside (lady on phone told us inside and I moved everything to get to that wall and room and then they didn't even go there and wanted to the basement! I literally started "shooting" then and then we went outside and the techs go um... we need to access the boxes on the wall and you need to cut 5 feet of rose bush down and also hack into the other side to get ALL of us into the area. (later we found out when they came back and disconnect the whole blasted thing that didn't work that we were the very FIRST one they did) and it still hangs there on our wall and does absolutely zero! The next time 3 trucks came and they all walked around and the head guy goes, well I live in town and we are on the city one and do fine and I can hook you up to it. We were down, and so we agreed. We never got a refund for the connection fee to get the "ultra" one and I bet they are still billing for it! We are down all day again today and I am hot linked and wifi has not worked all day! We are moving at about 1-2 if that and most pages will not load at all. If and I suspect it won't work at all, IF this goes thru it will be the first thing I have transmitted all day! I saw on one computer that it says upload is on and download is off! Sneaky, Sneaky, Sneaky! They need to get charged with the crap that they are pulling! Especially, the false advertising and they JUST raised our rates again! We are shopping elsewhere! I am ready to shut the crap off and go back to paper and pencil! This is a joke! The cost is like a car payment and I don't get to drive a damn thing! I think having a phone and paying for it would make more sense with 3-4G at this point. We are rural and the 2 family members still get on their phones and the other two of us just sit here and stare at the tech that is useless! Sell their stock and close them up! Oh, people worn't because they think they are so smart for STEALING from people for years! Yeah, great investment as I am sure that the corporate top will jump on their plains out of town with your $$$ when the doors are shutting! Keep giving them your money and buying in the company! My family is headed out, and only if I can research somewhere else to be..... nope off line still! DAMN!

 – About 2 months ago.

I am finally fed up with Frontier Canle.
I was recently double charged and customer service was very rude.
I was told I needed to wait ova an hour to speak to a supervisor.
...

I am finally fed up with Frontier Canle.
I was recently double charged and customer service was very rude.
I was told I needed to wait ova an hour to speak to a supervisor.

 – About 2 months ago.

On hold for hours to get tech support in a week and a half. f%@k this company just cancelled....

On hold for hours to get tech support in a week and a half. f%@k this company just cancelled.

 – About 2 months ago.

f%@k frontier. Garbage company hopefully going out of business soon. Shitty customer service, internet connection, and just about everything else...

f%@k frontier. Garbage company hopefully going out of business soon. Shitty customer service, internet connection, and just about everything else

 – About 2 months ago.

While I'm on hold waiting to get help with my internet, the voice keeps telling me I could solve my problem more quickly at frontier.com. But I can't contact them via the internet BECAUSE MY...

While I'm on hold waiting to get help with my internet, the voice keeps telling me I could solve my problem more quickly at frontier.com. But I can't contact them via the internet BECAUSE MY INTERNET ISN'T WORKING. I borrowed a computer to contact them on Facebook, and they said I should message them tomorrow during normal business hours, but that's not easy BECAUSE MY INTERNET ISN'T WORKING. Wgat's wrong with these people?

 – About 2 months ago.

We have the cheapest plan but I am lucky to play video games for 20 minutes without it disconnecting and lagging out, terrible download and upload speeds and will just spontaneously go out for hours...

We have the cheapest plan but I am lucky to play video games for 20 minutes without it disconnecting and lagging out, terrible download and upload speeds and will just spontaneously go out for hours on end worst company on the planet

 – About 2 months ago.

ok so a couple times in the past i have had to contact frontier cause of problems and every f%@king time i call them its a hour wait time. i have not had internet for 3 days. I am on disability cause...

ok so a couple times in the past i have had to contact frontier cause of problems and every f%@king time i call them its a hour wait time. i have not had internet for 3 days. I am on disability cause i have mental problems that leave me non-functional under pressure and phones kinda tweek me out and i become angry fast so i tried to contact them online using the peoples internet who live under me, i was on their site last night for 6 hours waiting for help, from 6pm till 1am till i noticed the peoples internet has gone out to(funny thing is they have frontier to) then they got internet back and their chat box said i have reached the cut off time for chat help and i was 2 in queue. next day i waited in the chat box for 3 hours then i got someone finally. i told them i have not had internet for 3 days and i want them to fix it so i can enjoy some internet befor i cancel their service and they said they cant fix it if i am going to cancel their service, so i told him i want to cancel my service then and he says we cant do that online. so now i have to spend my disability money(which is almost nothing) so i can buy a shit load of mins for the phone i have so i can sit on hold for a hour then spend 30 mins talking to them and they prolly wont even give me my deposit back. it was so easy to get their service, not even 10 mins on the phone but now that i have their service its so f%@king hard to contact those f%@kers. they are a trap.

 – About 2 months ago.

Horrible horrible horrible...they are putrid!!!!...

Horrible horrible horrible...they are putrid!!!!

 – About 2 months ago.

Lost my internet on 6/7 was on hold for 40 minutes, talked to someone for about 20mins. Will send someone out Monday morning. got text they are working on the line. and never heard anything else. ...

Lost my internet on 6/7 was on hold for 40 minutes, talked to someone for about 20mins. Will send someone out Monday morning. got text they are working on the line. and never heard anything else. called Monday night to find out the status. they calm they called. the number they called is not on the account or anyone's cell in the house. will sent some one tomorrow . nevered showed up. Will send some one weds more by 9am and upgrade you to 12mbs. got text at 830am on 6/12 the tech has been dispatched. called at 11am was on hold for 1:30 to find out that our area does not support 12mbs so they cancelled the call. and the internet still does not work.

 – About 2 months ago.

the next time I take a nasty wet shit I would love to use the CEO of Frontiers face to wipe my ass. I am so sick of how shity their service is. I don't have much the only thing is to come home...

the next time I take a nasty wet shit I would love to use the CEO of Frontiers face to wipe my ass. I am so sick of how shity their service is. I don't have much the only thing is to come home watch a little TV before I have to go to bed but I can't cuz they're stupid f%@king box never works.

 – About 2 months ago.

Lightning storm last Saturday. Spent a total of 3 hours on hold throughout the day Sunday.Tech support said he could not send a modem because my service was “suspended”. (It was not! He...

Lightning storm last Saturday. Spent a total of 3 hours on hold throughout the day Sunday.Tech support said he could not send a modem because my service was “suspended”. (It was not! He transferred me to customer service who said i was not suspended. Modem finally arrived Wednesday, only to have no internet, took them nearly 45 minutes. I also asked customer service to send a tech out to check my demarc due to a burn mark on my demarc and drop wire. She said 8-noon Wednesday. No call-no show. Order was never entered.

 – About 2 months ago.

Ok, I can’t even play my video games of all the f%@king lag is get form frontier. My internet box is 3 steps away and it still can’t do shit. My ping is so high all the f%@king time. Frontiers...

Ok, I can’t even play my video games of all the f%@king lag is get form frontier. My internet box is 3 steps away and it still can’t do shit. My ping is so high all the f%@king time. Frontiers workers are so stupid. What ever the the f%@k is happening there you guys better fix it. I’m so f%@king done with your bullshit all the f%@king time. f%@k frontier

 – About 2 months ago.

Frontier has really gone downhill! My internet is so slow, most of the time, that watching Hulu or Gaia on my smart TV has become a nightmare. It takes me an hour to watch a half-hour program. My...

Frontier has really gone downhill! My internet is so slow, most of the time, that watching Hulu or Gaia on my smart TV has become a nightmare. It takes me an hour to watch a half-hour program. My internet is also in and out. Whenever I try to call them, it's a 30 to 1 hour wait time. This is bull ***t! If I had another option for internet in my area, I would dump Frontier!

 – About 2 months ago.

f%@k YOU FRONTIER!!!!!!!!!!!!!!!!! I hate this company and I wish I didn't have to give them my business. Bastards changed the price on me while I was checking out and there is NO ONE TO TALK TO...

f%@k YOU FRONTIER!!!!!!!!!!!!!!!!! I hate this company and I wish I didn't have to give them my business. Bastards changed the price on me while I was checking out and there is NO ONE TO TALK TO ABOUT IT!!!!!!!!!!

 – About 2 months ago.

For the third time in a month I’ve been blown off for my fiber optic installation. Each time I call to complain I get a different excuse. I have finally given up on getting fiber. This is the worst...

For the third time in a month I’ve been blown off for my fiber optic installation. Each time I call to complain I get a different excuse. I have finally given up on getting fiber. This is the worst company customer service I have ever experienced. I am hearing similar stories from my neighbors. But Frontier is the only game in town if you want internet so they can do what they want.

 – About 2 months ago.

Frontier stock continues it's slide further into penny stock territory while the company struggles to stay afloat.
Their employees are being offered buy outs in an attempt to avoid certain...

Frontier stock continues it's slide further into penny stock territory while the company struggles to stay afloat.
Their employees are being offered buy outs in an attempt to avoid certain pending bankruptcy.
I look for their assets to be bought out by 2020 and sold off

 – About 2 months ago.

Worse company ever!
I can get online maybe 2 hrs a day. Most of the time the ping is so high I cannot change pages let alone get to my email. Even service says they cannot do anything about the...

Worse company ever!
I can get online maybe 2 hrs a day. Most of the time the ping is so high I cannot change pages let alone get to my email. Even service says they cannot do anything about the ping. They want u to upgrade to a higher service but then will toggle u down anyway, prices keep going up and service keeps going down just to get u to pay more.

 – About 2 months ago.

These moron's do not listen to customers even with a medical necessity. Wife discharged from hospital with telemetry attached to go yjrough phone lines . Phone, internet video goes down, call made...

These moron's do not listen to customers even with a medical necessity. Wife discharged from hospital with telemetry attached to go yjrough phone lines . Phone, internet video goes down, call made through cell phone talked with uncaring female in Irving texas who states that best they can do is a 4 day repair, and this is it. Talked with her supervisor who now is in Huston Texas says that it is 5pm and everyone going home for weekend. Talked to a real employee manager ...RIGHT...as I am talking a text appears that due date changed to 2 days MEDICAL EMERGENCY!!!! Sorry everyone has gone home for weekend there is a late sift but dispatch closed and cannot be REACHED OUT TO!!! Advised this clown that if anything happens to my wife that her metering does not report data that they will be responsible!!! EVERYONE of these morons need to be terminated. Idiot says that technician will call before they come still not sure what day. That night another text appears that we will be contacted next day via text. about status of repair. 1130 am next day technician will show up between 8 am and noon. He shows up an 1150 am/ Terrific tech, vented to him and he says happens ALL THE TIME with customer service idiots. He came in and looked at ONT optical network box and immediately knew what problem was and went to truck to get new power supply and hardware. I was watching him to repair very closely and he knew what he was doing as I had 30+ years doing I & M, I & R. Less that 15 minutes to repair. He installed new solid state battery back up supply which worked immediately. NO ONE had even tested the line at all per his records! After he left I went to Frontier digital page and found out that I had received over 23 calls from Kaiser telemetry that never went through. Filing with FCC.

 – About 2 months ago.

Lost internet on Saturday, called tech support . Estimated wait time 55 minutes. Took over an hour. Quickest they can get someone out is the following Saturday. Received text confirmation they will...

Lost internet on Saturday, called tech support . Estimated wait time 55 minutes. Took over an hour. Quickest they can get someone out is the following Saturday. Received text confirmation they will arrive on Saturday. On Thursday received text at 4:50 pm they will be at my place between 5pm and 8pm. No one called , no one showed up. Called tech support , waited on hold for over and hour . Technician says they do not know why I received text that someone would be there that day, they only see the original appointment for Saturday. Received text message on Friday that the technician showed up ( a day early or a day late depending on how you lookin at it) they closed out the repair ticket because no one was home when they showed up. Soonest they can reschedule is the following Tuesday. Told them it’s not even legal to send someone out there without letting me know and they went around in circles trying to explain to me how their process works. No answers no internet .

 – About 2 months ago.

I'm 35 years old, so, I'm sure I have alot more disappointment left in life, but still old enough to have had to deal with alot of different people and companies over the years, and Frontier...

I'm 35 years old, so, I'm sure I have alot more disappointment left in life, but still old enough to have had to deal with alot of different people and companies over the years, and Frontier is by far without hesitation the worst company I've ever had the displeasure of coming across. The product offered is subpar, it rarely works as there are constant outages that last for a week or longer, the price keeps going up and up, and customer service is the worst of any place I've ever seen. I've wasted countless hours trying to reach someone and in every case they are either rude, completely useless, and not helpful in any way whatsoever. I do not know how this business is clinging on, but I'm looking forward to the day I read in the news that they went under. I cannot emphasize just how horrible they are.

 – About 3 months ago.

Don’t know where to start... I never get the bandwidth I am paying for. After hours on the phone with the help desk, it will magically get somewhere close then within a day its back to slowness. ...

Don’t know where to start... I never get the bandwidth I am paying for. After hours on the phone with the help desk, it will magically get somewhere close then within a day its back to slowness. I can’t reliably stream Amazon or Netflix.

Now somehow my voicemail got switched to 3 rings. My home message machine can’t pick up in time. Their instructions for changing the number of rings before pick up don’t work. Their help desk people can’t change it. And to turn it off I have to call during work hours.

When it switched from Verizon, I lost channels and the ability to record. After 16 hours on the phone they told me my STB’s were too old. So they proceeded to send me three replacements. The replacements were exactly the same. So I called the help desk, they sent the exact same units again. This continued until I had 12 STB’s stacked in my living room. Finally after sending the CEO a letter, I got a call and I finally got new set top boxes. But they weren’t new they were refurbished... they had scratches on their digital screens and on the frame.

On the bandwidth, they told me my house wiring was at fault. Funny, it worked fine for eight years of FIOS with Verizon... It seems Frontier wants to blame everything on anything else they can.

Frontier makes me want to go back to cable. It is THAT bad.

 – About 3 months ago.

We were sold 12mbps package, but technician told us it was impossible given the system in our area could only support 3. the 12 is in actuality 1-1.8 at best. problem is, Optimum was worse. i no...

We were sold 12mbps package, but technician told us it was impossible given the system in our area could only support 3. the 12 is in actuality 1-1.8 at best. problem is, Optimum was worse. i no long can watch netflix or do anything. up to me, it would be nothing, but I am not making the decision to waste money, my spouse is.

 – About 3 months ago.

Frontier should be shut down - they are the worst company I have every had to deal with. If there is ever a class action suit against them, I will sign up to be one of the complainants....

Frontier should be shut down - they are the worst company I have every had to deal with. If there is ever a class action suit against them, I will sign up to be one of the complainants.

 – About 3 months ago.

Frontier is cancer. For over one year I got around 1.5 to 3 mbit in the evenings and on the weekends. Not enough to stream content in 1080p, let alone 4k. The FIOS package that I was paying for...

Frontier is cancer. For over one year I got around 1.5 to 3 mbit in the evenings and on the weekends. Not enough to stream content in 1080p, let alone 4k. The FIOS package that I was paying for includes a 75 mbit up AND down stream. At times YouTube turned the stream quality down to 144p, which is BELOW VHS tape quality from the 80s!

I called the issues in so many times. Every time I got the runaround, telling me to reset my router and other nonsense. They simply don't pay their peering partners enough and the customers have to deal with the constant bottlenecks.

Then the service went out entirely. I called it in and was told that it will be fixed within 24 to 48 hours. It took them an entire day to admit that there is a local outage. When that deadline ended, I still had no internet connection at all. I called again, just to be told that it now will take another 72 hours. 4 days later and the ticket was still untouched. I called another provider who hocked me up on the SAME day! New box on the garage wall, new wire in the yard, internet running in 2 hours.

I called Frontier and canceled my service. The next day I get an email with next bill. I call yet again, just to be told that I will have to pay for the next month. When I told them that I have plenty of evidence showing that they charged me for a service that I never fully received, they offered to remove the last bill and that I was good to go.

One week later and the bill shows still as being due when I log into my account.

Frontier is the biggest piece of shit company in US existence. Their stock fell from $80 to below $2. NOTHING they do is done right. It is just a matter of time and they will file for bankruptcy. Meanwhile they will continue to screw victims over.

If they send that last bill to corrections I WILL sit down with my District Attorney and ask her to file for fraud charges, as well as a FCC complaint. I will also contact a class action lawsuit attorney. They already got one settled for 80 millions in Minnesota for the exact same shit show. This trash needs to be shut down!

 – About 3 months ago.

I’ll be playing Xbox (only one home), and On (Black ops 4) I’ll shoot one bullet, and I’ll PRESS RELOAD 1 TIME AND IT RELOADS AROUND 12 TIMES. LIKE DANG LET ME JUST MAKE SURE YOU HAVE THE RIGHT...

I’ll be playing Xbox (only one home), and On (Black ops 4) I’ll shoot one bullet, and I’ll PRESS RELOAD 1 TIME AND IT RELOADS AROUND 12 TIMES. LIKE DANG LET ME JUST MAKE SURE YOU HAVE THE RIGHT FREAKIN CLIP

 – About 3 months ago.

I've been reading about them for awhile since I left them. https://www1.salary.com/Daniel-J-McCarthy-Salary-Bonus-Stock-Options-for-FRONTIER-COMMUNICATIONS-CORP.html
Their CEO made a lot of...

I've been reading about them for awhile since I left them. https://www1.salary.com/Daniel-J-McCarthy-Salary-Bonus-Stock-Options-for-FRONTIER-COMMUNICATIONS-CORP.html
Their CEO made a lot of money the last few years, but everytime I called in to get help with my speed package getting changed, they would mess up and explain they can't offer me a faster speed to fix the problem because I am on old technologies and fiber to my house wasn't going to be available. I kept asking tech they would send out and a few took pride in the company but explained they didn't have the budget for a new fiber build like that. Now they got some guy form sears in there, that company just went out of business. These people up top make screwy decisions. Glad to have moved away from their bullshit

 – About 3 months ago.

Talk about a nightmare. I was on the phone forever with one of their reps just trying to ask something about my bill. After 45 minutes, she says "I'm really sorry frontier doesn't care...

Talk about a nightmare. I was on the phone forever with one of their reps just trying to ask something about my bill. After 45 minutes, she says "I'm really sorry frontier doesn't care about the customers, but I do, I'm trying my hardest to fix this for you"

 – About 3 months ago.

Frontier sucks, Their CEO just got an extra 1.1 million dollars added to his salary, but the company cries poverty and can't afford to run new fiber network builds. They HAVE fiber builds in town...

Frontier sucks, Their CEO just got an extra 1.1 million dollars added to his salary, but the company cries poverty and can't afford to run new fiber network builds. They HAVE fiber builds in town but only to Low income housing and dead end streets where noone can afford or wants it. They tell their employees it is all their fault. They tell us customers it was a problem with their automated system, they lie and cram services on your bill you never asked for. They have vendors that don't give a shit what you called in for and will cancel your service and write a new order to make a sale but leave you out of service for days on end. Their service reps don't know anything and will tell you the problem is anything but, and when the tech shows up, they fix it and tell us the service rep just made something up. The techs say they tell their bosses all the problems outside and how to fix them and they say their boss and their bosses boss does not listen or care about the customer. The company has walked upper level management in and out of their doors taking millions and these people don't know shit about the internet. They come from pepsi or hallmark or something totally unrelated and have no f%@king clue of future technologies coming out. If it wasn't for the few nice call reps, and the nice techs that come out, I would leave this piece of shit company for another provider. I hope they get exposed to the public for the uncaring greedy money hungry crooks they are, and everyone on the board of directors is replaced with call reps and field techs who know what the f%@k they are doing in a phone internet and tv company.

 – About 3 months ago.

Called to have voice and "security package" disconnected, FINALLY spoke to a very nice rep who promptly terminated the call. Then tried to schedule a call and "something went wrong on our...

Called to have voice and "security package" disconnected, FINALLY spoke to a very nice rep who promptly terminated the call. Then tried to schedule a call and "something went wrong on our end" with the automated scheduling system. They really do suck!

 – About 3 months ago.

I'm not amused!! 45mins on hold only to have a dropped call or some other natural disaster on the Reps. end. Something needs to change asap. Their stock price is 1.85. Yeah folks almost 200...

I'm not amused!! 45mins on hold only to have a dropped call or some other natural disaster on the Reps. end. Something needs to change asap. Their stock price is 1.85. Yeah folks almost 200 pennies!! Wow.
I've almost had frontier a year. Is this where the probs. start when my warranty type is about to expire?? Another attempt at humor by me. This is B.S. I cant wait 45mins!! I unlike frontier I tenet reps have to work for a living. Get on the ball Frontier Please!!

 – About 3 months ago.

Frontier Communications sucks so freaking bad! Their internet/telephone bundle is the cheapest, most awful thing in existence. ...

Frontier Communications sucks so freaking bad! Their internet/telephone bundle is the cheapest, most awful thing in existence.

 – About 3 months ago.

Worst company in existence, period! Need to call my local news channel to expose this worthless company.

...

Worst company in existence, period! Need to call my local news channel to expose this worthless company.

 – About 3 months ago.

No no no. ...

No no no.

 – About 3 months ago.

...

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

 – About 3 months ago.

FRONTIER BAILS ON COMMITMENT IN NARROWSBURG, NY
BAILS ON COMMITMENT IN SULLIVAN COUNTY, NY
FRONTIER LETS DOWN CUSTOMERS NATIONWIDE USA
...

FRONTIER BAILS ON COMMITMENT IN NARROWSBURG, NY
BAILS ON COMMITMENT IN SULLIVAN COUNTY, NY
FRONTIER LETS DOWN CUSTOMERS NATIONWIDE USA

 – About 3 months ago.

NO PORTS AVAILABLE - FRONTIER REFUSES TO INSTALL DSL INTERNET
IN NARROWSBURG, NY 12764

COUNT ME IN....
I will hop on-board any complaint or petition against FRONTIER...

NO PORTS AVAILABLE - FRONTIER REFUSES TO INSTALL DSL INTERNET
IN NARROWSBURG, NY 12764

COUNT ME IN....
I will hop on-board any complaint or petition against FRONTIER COMMUNICATIONS!

I cannot bash the customer service reps (granted many are rude) but this is not a customer service problem, it is in fact a problem spawned from the higher-ups and in the back office. They refuse to upgrade infrastructure to service their customers in their contracted service area. Customer service reps can only use the tools given and in their case I believe they are given little to no support with which to do their jobs.

My timeline begins in 8/2018 and continues through today 5/24/2019.

FACTS:

- built new home
- many neighbors have Frontier DSL internet
- scheduled for installation of telephone and internet
- took down incorrect info on me, had no record of installation
- 2nd attempt, lost my phone number
- 3rd attempt, on the schedule, day of install, told me no internet will be installed
- been fighting the battle to get internet installed ever since
- reasons:
- too far from switch office
- dsl is outdated tech, not adding new customers, upgrade is coming
- no port available to hook me up. no plans to add any, EVER!
- I have dealt with reps all the way to the Office of the President DANIEL MCCARTHY.

I HATE FRONTIER COMMUNICATIONS!

Despite my [newly built] home being in their service coverage area and despite being smack between many neighbors who have Frontier DSL Internet, they refuse to install for me. There are no other providers other than Satellite or BlazingHog [sounds promising but too costly]. So, I have a new home, 2 hours from work, with smart-home tech. I have no way to monitor my home remotely, I have no way to control my smart devices remotely or when in the house because smart-home tech requires internet access eg., Google Home, Amazon Echo, etc. I am unable to work from home when weather prevents commuting to the office during winter months.

 – About 3 months ago.

Can we sue these people? I was on a Frontier needs to be shut down mission a few months ago, I literally became obsessed with getting justice. Everything I've read on here has happened to me. ...

Can we sue these people? I was on a Frontier needs to be shut down mission a few months ago, I literally became obsessed with getting justice. Everything I've read on here has happened to me. How can they get away with this??? I know my internet service still SUCKS and they should be paying US to suffer, waiting 15 minutes for a 2 minute video to download? Ppfffttt!! I can't work from home, I don't get important e-mails, seriously, when are we going to take a stand and take these MF's down? So sick of being ripped off. They sold me and I'm paying for more speed than they can deliver, but I'm screwed, also live in a rural area where they're our only option. What a monopoly and terrible, terrible company. Frontier & AT&T, you should be ASHAMED of yourselves. PS - have fun using our hard earned dollars to give yourselves grossly undeserved bonuses or whatever it is you do with our money, it sure as hell isn't being invested in better equipment or service.

 – About 3 months ago.

Still not sure how to receive an e-mail notification that I have a new bill waiting to be paid. Where do they send that too? Didn't receive at any of my e-mail addresses....

Still not sure how to receive an e-mail notification that I have a new bill waiting to be paid. Where do they send that too? Didn't receive at any of my e-mail addresses.

 – About 3 months ago.

we have frontier at my house and it is the worst, we are supposed to have 25mps but we only get like 3 at the most, it constantly goes out, we would switch but nobody else will pick us up....

we have frontier at my house and it is the worst, we are supposed to have 25mps but we only get like 3 at the most, it constantly goes out, we would switch but nobody else will pick us up.

 – About 3 months ago.

When you call to cancel your service, making sure the CS Rep provide you with a confirmation number (Order Number). You will need it to dispute any billing related issue afterward. I learned this...

When you call to cancel your service, making sure the CS Rep provide you with a confirmation number (Order Number). You will need it to dispute any billing related issue afterward. I learned this the hard way and still in the process of disputing charges of services I did not use.

 – About 3 months ago.

A stupid pouring of rain caused my internet to connect, then drop every time I try to do anything at all. The only way I'm accessing this is via LTE on my phone!! I called but was placed on a 50...

A stupid pouring of rain caused my internet to connect, then drop every time I try to do anything at all. The only way I'm accessing this is via LTE on my phone!! I called but was placed on a 50 minute wait and I gave up. I've had it! A few weeks before we had a heavy rain but nothing happened this time it was even much and now its messed up!

 – About 3 months ago.

They’re internet is such ass and they’re staff don’t know jack shit, I’m really pissed because I’m still laying for “high speed” when my ping doesn’t get below 16000...

They’re internet is such ass and they’re staff don’t know jack shit, I’m really pissed because I’m still laying for “high speed” when my ping doesn’t get below 16000

 – About 3 months ago.

Never, ever do I have internet in the evening hours, Frontier is my only option where I live... I call at least 3 times a week for technical support its been a month and I still haven't been able...

Never, ever do I have internet in the evening hours, Frontier is my only option where I live... I call at least 3 times a week for technical support its been a month and I still haven't been able to get through. One hour plus waiting times and usually get a jerk on the chat support who plainly states must be squirrels on the line causing it to go out in the evening time... I dont buy it.. Everyone and I mean everyone I know who has Frontier has the same issues I have. It really sucks to pay a monthly fee for the whole month and only be able to use internet half the time. AHHH!!!

 – About 3 months ago.

BIG PROBLEM...CHECK THIS OUT!!!!!
LOOK AT YOUR Frontier BILL MAKE SURE YOU HAVEN'T TRIGGERED A LATE FEE BETWEEN $4.00 and $5.00.
EVERY frontier BILL HAS A DUE DATE DEPENDING ON WHEN...

BIG PROBLEM...CHECK THIS OUT!!!!!
LOOK AT YOUR Frontier BILL MAKE SURE YOU HAVEN'T TRIGGERED A LATE FEE BETWEEN $4.00 and $5.00.
EVERY frontier BILL HAS A DUE DATE DEPENDING ON WHEN YOUR BILL CYCLES.
SO FOR EXAMPLE IF YOUR Frontier BILL IS DUE ON THE 15TH OF THE MONTH AND YOU PAY IT ONLINE ON THE 15TH YOUR DUE DATE. YOUR PAYMENT REVIEW PAGE WILL SAY 16TH PAY DATE WHICH IS THE NEXT DAY PLUS IT WILL SAY IT TAKES 2-3 DAYS TO PROCESS. THAT LOOP HOLE WILL TRIGGER A LATE PAYMENT EVEN ENOUGH YOU PAID IT ON THE 15TH. SO PEOPLE CHECK YOUR frontier COMMUNICATION BILL NOW...OLD ONLINE SOFTWARE?? IS THIS INTENTIONAL??
IF THIS IS HAPPENING TO YOU GET YOUR MONEY BACK.

 – About 3 months ago.

For ten days now I have had a growing hole at the corner of my driveway and my neighbor's line extending the width of my property. I have to drive over it -- every day. Frontier doesn't give a...

For ten days now I have had a growing hole at the corner of my driveway and my neighbor's line extending the width of my property. I have to drive over it -- every day. Frontier doesn't give a flying f%@k about this. They have fed us a line about someone coming out twice, and went so far as to give me a number that apparently doesn't reference anything and to say, "discuss it with your neighbor."

Discuss what?! I don't expect my neighbor to dig their line down! It's not his fault that his line was damaged and needed replacing.

 – About 3 months ago.

I f%@kING HATE FRONTIER COMMUNICATIONS! They claimed, BEFORE, we purchased our house that we would have "UP TO 6 Mbps" available. WE DON'T EVEN GET f%@kING ONE MPBS. WE ARE LUCKY WHEN...

I f%@kING HATE FRONTIER COMMUNICATIONS! They claimed, BEFORE, we purchased our house that we would have "UP TO 6 Mbps" available. WE DON'T EVEN GET f%@kING ONE MPBS. WE ARE LUCKY WHEN IT IS OVER 500 KBPS. I f%@kING HATE THESE MOTHER f%@kERS. 8 f%@kING YEARS AS THE ONLY ISP and we have been "NO SCHEDULED RELIEF" the ENTIRE f%@kING TIME f%@k f%@k. I WANNA FILL THEIR f%@kING BOX WITH SHIT AND STOMP ON THEIR f%@kING CATS I HATE THEM.

 – About 3 months ago.

I live a rural area of Tennessee. Simply put, Frontier is my ONLY option. I have a child that relies on internet to study and complete school assignments.

Frontier is hands down the...

I live a rural area of Tennessee. Simply put, Frontier is my ONLY option. I have a child that relies on internet to study and complete school assignments.

Frontier is hands down the worst internet service provider and they have blatant disregard for customers.

Every time it rains heavy, my phone has so much background noise that I am unable to hear on it. Or it just stops working altogether.

My internet service in intermittent at best. When it's working, every night at 8:20 PM CST it goes out. You can set your clock by it. It has become the joke in our family. I have now been without internet for 6 days. The average wait time to speak to customer service rep is 60 minutes plus. My husband spent 2 hours on the phone with them Saturday night. He finally hung up after they kept passing the buck. First, tech support said our account had been suspended for nonpayment. How can that be because he was talking on the phone to them that is on the same account. He was sent to customer service only to be told the account wasn't suspended and tried to send him back to tech support. He hung up in frustration.

The equipment is so old and outdated. Many the pedestals are left open with wires hanging out. No pride at all in products or service.

Thanks for giving me a place to vent!!!

 – About 3 months ago.

I called to cancel service in mid April 2019 I was told the way billing is set up service cannot be ended till the end of the month. I reminded them my service started in the middle month and to...

I called to cancel service in mid April 2019 I was told the way billing is set up service cannot be ended till the end of the month. I reminded them my service started in the middle month and to cancel the service returned to Optimum. The mailing label didn't come in 2 weeks I recalled told they have no record of my cancellation and I will be billed for another month including current month equipment disconnected April 30. I'm being billed $10 disconnect fee plus $100. Dishonest poor service run from this company

 – About 3 months ago.

Their website and customer service is set up like a company that has you under contract. Because they do. And they manage to justify this by saying they have stable fees.
Well, if Im not under...

Their website and customer service is set up like a company that has you under contract. Because they do. And they manage to justify this by saying they have stable fees.
Well, if Im not under contract, why would I care about unstable fees? The ONLY reason I agreed is they assured I'd be paying less GUARANTEED for the same services I presently had under Spectrum.
One of their "reps" knocked on my door one day. He had a great spiel about superior service at lower cost. They told me there is no rental fee on equipment. Bill comes.... rental fee on equipment of over $23. And the overall bill is more than my previous service. They knocked on MY door. I didn't go looking for them. And, it seems, these sales reps are not actual employees of the company. And customer service can't answer questions about anything the rep said or did. What's really funny is, when I call customer service to complain about the extra added costs, they have the fortitude to go into a sales pitch about even MORE services I don't need.
Balls like church bells.
So there is no way to eliminate services. Only add. They have complete freedom to suck. They don't really care. They don't have to. They've got you locked.

 – About 3 months ago.

Their website and customer is set up like a company that has you under contract.
They don't really care. They don't have to. They've got you locked....

Their website and customer is set up like a company that has you under contract.
They don't really care. They don't have to. They've got you locked.

 – About 3 months ago.

I've read a lot about North Korea. One feature of living there is that the electricity is on and off constantly. Workers can't get much done if their job requires electricity as it is off as...

I've read a lot about North Korea. One feature of living there is that the electricity is on and off constantly. Workers can't get much done if their job requires electricity as it is off as much or more than it's on. That's what Frontier internet is like for me. It's no for a while, then gone for hours, sometimes days. Complaining about it involves either speaking to someone who barely speaks English halfway around the earth or live chatting with the same person until your service cuts out mid message. They stuff my USPS box with fliers telling me I can upgrade to a faster speed, but when I try to do so, it takes 3 days to get a response at which time they tell me I've already got the fastest at about 1 mbs. I pay for Xbox live, but can rarely use it as games just freeze. Frontier Sucks

 – About 3 months ago.

They are the most low-life a-holes you can deal with! They are CRIMINALS and the STEAL from people. They chrged me 59.99$ for a service that was never installed and on top of that they took me to...

They are the most low-life a-holes you can deal with! They are CRIMINALS and the STEAL from people. They chrged me 59.99$ for a service that was never installed and on top of that they took me to COLLECTIONS for it WITHOUT ME EVEN KNOWING! because when I asked for an appointment for internet service to be installed (order that I cancelled less than 2 hours after) I has just moved across the country and gave them the wrong street number no I never received anything passed the receipt for that same amount, for which I called them to of course dispute because I don't owe for a service I never used and NEVER GOT INSTALLED! their technician never made it to my place BECAUSE I HAD CANCELLED. The bitch on the phone told me that THERE WAS NO PROBLEM that the charges will go to 0 but THAT NEVER HAPPENED! They not only have an account for me which CAN'T BE BECAUSE I NEVER SIGNED ANYTHING OR GOT ANY EQUIPMENT OR SERVICE EVER but they took that charge and took it to collections!!! Needless to say that when you try to talk to their collections department they just try to toss you to the private collection agency they work with or THEY FLAT OUT TELL YOU THAT THEY CAN'T DO ANYTHING BECAUSE THEY ARE NOT ALLOWED! ERE YOU FREAKING KIDDING ME!!!! WHO THE HECK MAKES THE DECISION THEN!. The private collection company says they ALSO CAN'T DO ANYTHING just report that you don't agree back to Frontier. I disputed with the private collection company and FRONTIER WIPPED THEIR ASSES WITH MY DISPUTE SAYING THAT THEY PROVIDED A SERVICE SO THE CHARGE SHOULD BE MADE!! UNBELIEVABLE!! I NEVER HAD A SERVICE INSTALLED!!! I'm an immigrant and THEY RUINED MY CREDIT for their filthy ambition!!!

 – About 3 months ago.

So i worked there for all of 6 months. We had to do some shady shit to you guys and i apologize. We were made to charge router rental fees even though you have your own (which is illegal), we were...

So i worked there for all of 6 months. We had to do some shady shit to you guys and i apologize. We were made to charge router rental fees even though you have your own (which is illegal), we were told if you were moving and we did not service that area you still had to pay to end your contract(which is bs bc you shouldn’t have to pay to move), our techs were shitty and weren’t allowed overtime so they would cancel appointments all the time, we weren’t allowed to give credits over 25$ unless it was out of service (only phone, we don’t credit out of service for internet or tv), we were extremely sales based, Calling because your bill is too high? we still have to try to get you to upgrade and pay more, our retention department has some incredible promotions, like all three services for 130$, most customers paid over 200, which is super not fair, our new customers got these great promotions while existing got a load of shit. And good luck trying to speak with a supervisor.. fyi: our supervisors are almost never “assisting other customers,” when we told them we had a customer who wanted to speak with them they would do anything to get out of the call, and ultimately if you really needed one, we were told to tell you guys it would be a 30-45 minute wait (during that wait you would be on hold on the phone at the supervisors desk while he/she gossiped with other supervisors). I only stayed so long because of the pay. If you can actually get reliable fast service through us, tell them you plan to cancel because it’s so expensive and when they send you to retention tell the agent that you saw an add for all services at x amount of dollars, they will try to price match.

 – About 3 months ago.

I could rant for hours, because thats how much of my time and money Frontier has wasted, but I won't. Let me just say, if you call and ask for something, you won't get it. You'll get...

I could rant for hours, because thats how much of my time and money Frontier has wasted, but I won't. Let me just say, if you call and ask for something, you won't get it. You'll get something else. They will screw up at every interaction, and it will cost you money. They couldn't even do something as simple as add another authorized person to my account. Instead they added my name twice. I'm shaking my head as I type this, it's beyond belief. Frontier could not suck worse if they actually tried to suck worse. Just don't, don't. Do something else. Do anything else. Bashing yourself in the head with a hammer repeatedly is less of a headache than Frontier, and the hospital is cheaper.

 – About 3 months ago.

Frontier wants 2 of the following 4 items to be copied to them: scans of my passport, birth certificate, drivers license, or passport? WTH. For a dsl account? "They can't verify my...

Frontier wants 2 of the following 4 items to be copied to them: scans of my passport, birth certificate, drivers license, or passport? WTH. For a dsl account? "They can't verify my identity?" Why can't they verify my i.d.? They don't know. Something just not clearing.
I told them to find 'that something'. I've lived in the same place for 8 years and have good credit. I just walked out of a phone store with an $800 phone and all they needed to see was my drivers license and a credit card. Not even buying a house requires a passport - are they crazy?
When I called for information on Frontier Internet service only, I got a nice operator, seemed knowledable, friendly. After filling me in on all the plans she informed me that there was a $10 charge on their equipment. What equipment? She didn't know.
I realize that tech changes: but...a few years back all I could get in my area was dsl and it was not all that bad - for the times. The only equipment needed was a phone outlet and a dsl cable which connected the outlet to the computer. A phone was optional if you didn't care if you had phone service inhouse on that outlet, or not. She couldn't answer that question. If I used multiple devices, a modem makes sense. But I'm using one gaming pc and that's it. I realize that sales is not the place to get tech answers and was going to do that after I'd got off line with her. UNTILL: they could not verify my identity, so couldn't verify my credit.

The real deal killer in all this is why they could not 'verify my i.d'. They demand very personal documents to do so and this seriously sounds like a scam. So, no thanks.

 – About 3 months ago.

Absolute garbage as a "hi-speed dsl" internet service. I thought it was bad when it was AT&T. I lose service weekly because the router "loses" the DNS address. Then you get the...

Absolute garbage as a "hi-speed dsl" internet service. I thought it was bad when it was AT&T. I lose service weekly because the router "loses" the DNS address. Then you get the incompetent "Bob" in New Delhi who tells you to power cycle the router. Then you get the bi-montly visit from the service tech who you have to show how to do a ping check and reach the router website to show them how the router dropped it's name and password again and reverted to the factory settings from three years ago. No explanation there. And the random throttling and outright drops of an internet connection, can't explain that either. Oh, and don't forget if your wife is trying to download an episode of a TV show to her kindle or laptop, it knocks everything else off line as it downloads at speeds reminiscent of a good old 56k modem...matter of fact the 56k modem was far more reliable than Frontier. I'm down 5-8 days a month at least. Then they have the nerve to try to sell me a business account, I DO have a home business no thanks to Frontier. I usually just drive to my office to do my work from home, funny isn't it? So if dropped connections, no refunds for lost service, abysmal speeds, bi-polar modems, clueless techs and even more clueless customer service is your thing, send a few rubles Frontier's way.

 – About 3 months ago.

The local phone was dead on one line, and the other was not usable due to the amount of static. Frontier was unable to fix either issue. (!!!). We cancelled the service and moved to another...

The local phone was dead on one line, and the other was not usable due to the amount of static. Frontier was unable to fix either issue. (!!!). We cancelled the service and moved to another provider. They then charged me a $360 early termination fee. Wow.

 – About 3 months ago.

I had a wireless modem that I didn't need to connect to the internet and was being charged monthly for it. I requested twice to return this equipment. The second time they sent me a box and I...

I had a wireless modem that I didn't need to connect to the internet and was being charged monthly for it. I requested twice to return this equipment. The second time they sent me a box and I verified the equipment was returned. The next bill still showed the monthly charge for the equipment. Customer service confirms the equipment was returned, but "cannot" remove the equipment charge from my bill.

 – About 3 months ago.

Biggest rip off company. If want to talk to customer service its india or over seas. Cant understands them and they can't understand you. They dont have clue about your account. Even when you give...

Biggest rip off company. If want to talk to customer service its india or over seas. Cant understands them and they can't understand you. They dont have clue about your account. Even when you give them the account #. Worst experience I've ever had. This is what happens when a foreigner is allowed to buy a American company.

 – About 4 months ago.

i am paying 60 plus bucks a month for what they consider " high speed internet" this internet is slow....... i can stream netflix and use one device at a time otherwise it is unusable. very...

i am paying 60 plus bucks a month for what they consider " high speed internet" this internet is slow....... i can stream netflix and use one device at a time otherwise it is unusable. very annoying. i tested the speed on my computer and it said " your speed is very slow.." very frustrating. i live in a rural area and frontier is my only option... i live in new york. cant wait for spectrum to come out so i can get rid of this laggy ass shit wifi.

 – About 4 months ago.

frontier arbitrarily jumps my bills and promises to remedy but jumps it again and again and has trained liars to promise resolution but never does ........Run by kleptomaniacs with no...

frontier arbitrarily jumps my bills and promises to remedy but jumps it again and again and has trained liars to promise resolution but never does ........Run by kleptomaniacs with no morals...................Unregulated utility with a sadistic desire to punish its customers.

 – About 4 months ago.

Personally, I love the fact Frontier decides to cut my internet at random while in the middle of intense competitive gaming. It really helps get my heart rate up as I scream at the monitor for making...

Personally, I love the fact Frontier decides to cut my internet at random while in the middle of intense competitive gaming. It really helps get my heart rate up as I scream at the monitor for making me lose another match. Pure Perfection! And even though I live RIGHT NEXT TO THE f%@kING SERVER HOUSE my latency of 683ms is absolute perfection when split-second decisions are required for MY f%@kING JOB! EAT MY ENTIRE ASS FRONTIER I HOPE TO f%@k YALL SEE THIS

 – About 4 months ago.

Moving out, called to cancel Internet only service, 45 minutes on hold, ping pong between several departments, and waiting...
After about an hour back to the same department I called first, the...

Moving out, called to cancel Internet only service, 45 minutes on hold, ping pong between several departments, and waiting...
After about an hour back to the same department I called first, the rep said I'm going to handle this for you (as a favor, with a $9.99, termination fee) since the other department is not responding?! OK, so they send me a sticker and a box, I returned the equipment accordingly, however after a few months, I get a bill from frontier a charge of $100. Here we go again, after 30 minutes hold, the rep tells me it is due to un-returned equipment???? But I did. she ask for tracking number? I don't have the receipt anymore, however I said it is your equipment with a serial number and ID, that is how you track and associate customers and accounts over the net, you have the info. why asking me? May I talk to a supv. of course, after another 15 minutes hold, she came back, I'm sorry there are no Supv. available at this time but I'm in process of crediting back your account just hold for a short while! All fun and games I guess. She comes back, "I can't do it myself, but I noted on your account, escalated and it will be credited back by my superiors". OK, thank you. Keeping my fingers cross not to get another bill in few months.

 – About 4 months ago.

Frontier sucks so bad. Tried to connect my frontier account to HBOGo. Wouldn't let me sign in. I called in to ask customer service to fix it. Waited over an hour.... Never again....

Frontier sucks so bad. Tried to connect my frontier account to HBOGo. Wouldn't let me sign in. I called in to ask customer service to fix it. Waited over an hour.... Never again.

 – About 4 months ago.

My internet stops working whenever it rains hard. I live in a maritime climate! Can I just not pay my bill in the rainy months?...

My internet stops working whenever it rains hard. I live in a maritime climate! Can I just not pay my bill in the rainy months?

 – About 4 months ago.

Brockport, NY
This is the WORST company that I have ever dealt with. They don't care about their customers. We have internet (DSL) and phone with them and our internet has never worked...

Brockport, NY
This is the WORST company that I have ever dealt with. They don't care about their customers. We have internet (DSL) and phone with them and our internet has never worked right. Every time it rains we lose service. My husband and I are both Electrical Engineers and told them that something was corroded. For years they would come out and "fix" it, but again it would stop working when it rained. About a year ago a different technician came out and took the cover off the box on the pole and what did he find. That's right a corroded box. He fixed this and everything was working again, until about 6 months later. Again when it rains we lose service. Every time we call Technical Support we have to wait on hold for almost an hour before we can talk to someone. Then they have to contact Dispatch through CHAT. Wtf, really CHAT. They can't call each other, can't give you their supervisor or manager. This company is a f'ing joke. Stay away from Frontier!!!

 – About 4 months ago.

I have never seen a company more incompetent. I originally called because I noticed the company jacked my internet service rate 40% over a 6 month period without any communication about why it was...

I have never seen a company more incompetent. I originally called because I noticed the company jacked my internet service rate 40% over a 6 month period without any communication about why it was happening. After spending over an hour waiting in the chat queue to speak with someone, the person finally agreed to lower my rate if I signed a 2 year contract. I was ok with that. Then they told me I needed to have a technician come to my home to install a new router. I explained my router was fine and was recently replaced and I just wanted the lower rate. They insisted that I had to have a tech come out so I took half a day off work (costing me PTO). When the technician arrived, he said, "You don't need a new router. This is the 2nd person already today that this has happened to." So when I got to work, I got back on the chat queue to complain (another hour wait) and they were less than apologetic and stated they would not grant any credit toward my bill for the inconvenience. When I arrived home that evening, my modem magically was not working anymore. After working a 12-hour shift, I waited an hour and a half in the queue again (using my own cell phone data since my internet wasn't working). With the hopes they could fix it remotely they ran tests for 45 minutes and said they couldn't figure out the problem. They told me I would need to schedule an appointment and possibly pay repair fees for a technician to come out again. I told them I just wanted to cancel my service. They then transferred me to someone to waste another 30 minutes telling me they were sorry and finally giving me a contact number to call and cancel. When I called to cancel, the service told me the office was closed and that I would need to call back during normal business hours (and the operator gave me all the wrong numbers to press to "expedite the phone menu"). So I call this morning to cancel my service during normal business hours and waited over a half hour to speak with someone. Then they told me they would have to charge me to the end of the billing cycle (which is today) and then said, "It would have to have been disconnected since yesterday" and I said, "It has not been working since 2 days ago." Then they said I would be charged a $9.99 fee to disconnect my service. Such a stellar company! I am pretty sure Frontier Communications is consulted by the Devil to know how to torture people.

 – About 4 months ago.

This is the worst company I have ever worked with....

This is the worst company I have ever worked with.

 – About 4 months ago.

I AM A DISABLED VETERN IN A WHEEL CHAIR. WHEN THIER TV BOX MALFUNCTION THEY WANT ME TO CHANGE BOXES WITH MY OTHER TV THAT I CANNOT DO I AM GOINT TO ANOTHER SERVICE...

I AM A DISABLED VETERN IN A WHEEL CHAIR. WHEN THIER TV BOX MALFUNCTION THEY WANT ME TO CHANGE BOXES WITH MY OTHER TV THAT I CANNOT DO I AM GOINT TO ANOTHER SERVICE

 – About 4 months ago.

Man, do I just hate this f%@king company. Been tolerating them for 10+ years and finally moving. Can't wait to ditch them! Oversubscription at most remotes and refuses to upgrade anything. All the...

Man, do I just hate this f%@king company. Been tolerating them for 10+ years and finally moving. Can't wait to ditch them! Oversubscription at most remotes and refuses to upgrade anything. All the while raising prices.

 – About 4 months ago.

Frontier sucks ...

Frontier sucks

 – About 4 months ago.

Frontier Communication has given me the worst service I've ever had out of a cable company they should not be a cable company they are not customer friendly they do not take care of requests I...

Frontier Communication has given me the worst service I've ever had out of a cable company they should not be a cable company they are not customer friendly they do not take care of requests I called every single month in the year that I've had Frontier Communications and they could never get my billing right. They do not care at all about their customers.

 – About 4 months ago.

My girlfriend has Frontier a's her ISP and I've never had so many drop outs with any other provider in my life. If you run the app IFTTT on your phone, enable the connection loss routine and...

My girlfriend has Frontier a's her ISP and I've never had so many drop outs with any other provider in my life. If you run the app IFTTT on your phone, enable the connection loss routine and you'll be shocked. In January on the 18, it dropped out 45 times from 5am to 7pm that day. This is not acceptable and she's agreed to drop them and go for cable Internet service. I have COMCAST and it's 12x faster and not near as many drop outs.
Frontier,you suck the big one.com bye bye

 – About 4 months ago.

I am HAPPY to be a former Frontier Customer as of last week. I switched to Metronet for both my internet and phone. It is faster and comes at a lower price overall....

I am HAPPY to be a former Frontier Customer as of last week. I switched to Metronet for both my internet and phone. It is faster and comes at a lower price overall.

 – About 4 months ago.

I added the baseball package two years ago and decided the next year to not renew BUT frontier chose to automatically renew and I hadn't called in time to not be billed. I was aware of their...

I added the baseball package two years ago and decided the next year to not renew BUT frontier chose to automatically renew and I hadn't called in time to not be billed. I was aware of their underhanded practice this year and called in January to make them aware in no uncertain terms that no renewal this year and asked for a conf# and was told none was needed.i received my next bill and tucked away on page 4 of the bill was a notice of auto renewal so I called again and got a conf# which was ignored.. my bill came today with billing for the baseball package

 – About 4 months ago.

Had an open ticket last week for Frontier to come a simply move a jack so we could move the router to a better place. Appt was Thursday 8:00am -12:00noon. They were a no call, no show. When I...

Had an open ticket last week for Frontier to come a simply move a jack so we could move the router to a better place. Appt was Thursday 8:00am -12:00noon. They were a no call, no show. When I called for status, they said it was closed as complete.... How? nobody cam, nobody called, nobody sent a text... They offered to open a new ticket and re-schedule me. I though that was unacceptable, so I called their "Office of the President", basically customer escalations department.. They were able to get me scheduled for Friday 8:00-12:00. So Friday... while I was waiting, I saw a Frontier truck next door to my house, working to setup new service since they just moved in. At 10:00, I was watching out my front window at the tech inside their interface box right in front of my house when- zap- my service was cut-off completely. I figured this was temporary while they were working on neighbor's new setup. Nope! Tech left and my service was still down. Nobody ever came to my house and I was still down. Again, 12:00 came and went, no call, no show fro the jack move. So, back to the Office of the President... they found that the local Frontier dispatchers moved my jack relocation appointment to 11 days out without ever notifying me. Boy, was I mad.. But what about my service being completely down? That is also scheduled until 11 days from now. They are going to leave me down, dead in the water for 11 days even after my service interruption was caused by them... How dare they? They do dare. I called Saturday, same story, repair order is scheduled for 10 days out. Apparently, whether they caused it or not, this is their lowest priority, and I am forced to be down until they get around to it... If only I had other options, I'd cut ties with them so fast..... but there are no other options and they know it. To the customer, they say F.O... This is so not right; if they broke it, they should fix it faster than 11 days. Don't you think??

 – About 4 months ago.

Losing SNY was the last straw...

Losing SNY was the last straw

 – About 4 months ago.

Frontiernet has introduced SO many idiotic and sometimes contradictory router policies that not only does their route flapping cause many WiFi routers to often temporarily lose their gateway, but...

Frontiernet has introduced SO many idiotic and sometimes contradictory router policies that not only does their route flapping cause many WiFi routers to often temporarily lose their gateway, but sometimes the harmonics cause entire sections, cities or even whole counties, to go offline, and the most pathetic thing is that even their third and fourth tier network support people have NO idea what’s going on.

 – About 4 months ago.

Frontier Network Upgrade Projects: https://frontier.com/resources/network-upgrade...

Frontier Network Upgrade Projects: https://frontier.com/resources/network-upgrade

 – About 4 months ago.

Higher Internet Speeds Now Available For Much of Rural Martin County (Offer By Frontier)
https://www.keyc.com/story/40248023/higher-internet-speeds-now-available-for-much-of-rural-martin-county...

Higher Internet Speeds Now Available For Much of Rural Martin County (Offer By Frontier)
https://www.keyc.com/story/40248023/higher-internet-speeds-now-available-for-much-of-rural-martin-county

 – About 5 months ago.

No phone in Long Beach for 5 days and all Frontier can say is "WE ARE WORKING ON IT". If you have an outage work 24/7 to correct the problem. What the hell are we paying you for?

No phone in Long Beach for 5 days and all Frontier can say is "WE ARE WORKING ON IT". If you have an outage work 24/7 to correct the problem. What the hell are we paying you for?

If it was your 90 year old grandmother who lived alone, only had a land line phone, and was out of communication I'll bet you would have it fixed in an hour.

I was a customer with the Charter before Frontier purchased the lines. In 15 years I never waited more than 24 hours to have my service corrected .

Soon to be an X- Frontier customer

 – About 5 months ago.

Ok, so now Frontier can't come to an agreement with Sports New York (SNY Network) and just at the beginning of the baseball season they drop the channel which means no Mets coverage. For some of...

Ok, so now Frontier can't come to an agreement with Sports New York (SNY Network) and just at the beginning of the baseball season they drop the channel which means no Mets coverage. For some of you reading this, that might seem like they are doing me a favor, but for me it's so damn cheap of them, which is the company's MO. I already spend an extra $10 a month for the Sports Package'. You would think that this channel would be included in that package but noooooo!
I finally got them to come out and replace my modem which was one I have been renting from Frontier for the last six years. I got stuck with Frontier when they bought out ATT Uverse, which was a wonderful company with terrific customer service. Whenever I had a complaint they always mitigated it by 'comping' with higher speed wifi for six months, or not charging me for the cable box rental. Whenever you talk to Frontier it's like they are doing you favor by answering the phone.

 – About 5 months ago.

I quit Frontier more than five years ago, but they still keep delivering their phone books. The 'funny' thing is the way they do it:

https://youtu.be/hkwC7Ov4T9E...

I quit Frontier more than five years ago, but they still keep delivering their phone books. The 'funny' thing is the way they do it:

https://youtu.be/hkwC7Ov4T9E

 – About 5 months ago.

After a year of crappy service I finally cancelled. Now I am being sent to collections for non-payment for services I never received. After being on calls/hold with the company several days and...

After a year of crappy service I finally cancelled. Now I am being sent to collections for non-payment for services I never received. After being on calls/hold with the company several days and wasting hours of time, still no resolution. This is ridiculous!

 – About 5 months ago.

Hey everyone, I'm in sales for AT&T and can get you better internet! Shoot me an email at wd1050@att.com and mention this post and I will hook you up with a special discount. Cheers!...

Hey everyone, I'm in sales for AT&T and can get you better internet! Shoot me an email at wd1050@att.com and mention this post and I will hook you up with a special discount. Cheers!

 – About 5 months ago.

Too frustrated with Frontier, I’ll give up. Will have spectrum buy out my contract and hope to cut the cable, maybe. Frontier is terrible and not worth more frustration! Technical support tried so...

Too frustrated with Frontier, I’ll give up. Will have spectrum buy out my contract and hope to cut the cable, maybe. Frontier is terrible and not worth more frustration! Technical support tried so hard; but...

Replaced multiple routers only to continue with WiFi failure, all done now!

 – About 5 months ago.

I cancelled my Frontier account because there service is not what they said it would be and calling them is a joke, now I am getting billed for service I did not even have and they are going to...

I cancelled my Frontier account because there service is not what they said it would be and calling them is a joke, now I am getting billed for service I did not even have and they are going to collections, I have been on the phone back and forth with them for 1 hour 24 minutes trying to get this figured out, they should be shut down,

 – About 5 months ago.

I PAY $50.00 A MONTH FOR CRAP INTERNET FROM FRONTIER. EVERY NIGHT WHATEVER I AM WATCHING GETS INTERRUPTED OVER AND OVER. THEY DO NOT FIX ANYTHING, THEY ONLY WANT TO CHARGE YOU MORE FOR " BETTER...

I PAY $50.00 A MONTH FOR CRAP INTERNET FROM FRONTIER. EVERY NIGHT WHATEVER I AM WATCHING GETS INTERRUPTED OVER AND OVER. THEY DO NOT FIX ANYTHING, THEY ONLY WANT TO CHARGE YOU MORE FOR " BETTER SERVICE". WHAT A LOAD OF CRAP[. I HATE FRONTIER.

 – About 5 months ago.

I don't understand how im paying over $100 a month and my internet is constantly dropping not to mention im only getting 15 up and 1.5 down? is this even legal? ...

I don't understand how im paying over $100 a month and my internet is constantly dropping not to mention im only getting 15 up and 1.5 down? is this even legal?

 – About 5 months ago.

OTTAWA? SERIOUSLY FRONTIER? END. YOUR. COMPANY....

OTTAWA? SERIOUSLY FRONTIER? END. YOUR. COMPANY.

 – About 5 months ago.

We had a really crappy old box so we bought a new one. It was better. Well, that's what I WANT to say. It is WORSE. F***ING WORSE....

We had a really crappy old box so we bought a new one. It was better. Well, that's what I WANT to say. It is WORSE. F***ING WORSE.

 – About 5 months ago.

So I have been using frontier FIOs since I moved in to my apartment last summer, it prob should have come as a warning sign when they scheduled me in a little over a week for service installment. But...

So I have been using frontier FIOs since I moved in to my apartment last summer, it prob should have come as a warning sign when they scheduled me in a little over a week for service installment. But my friend said frontier should be better and faster and I went for it.

HELL WAS I WRONG.

The internet was fast at first, and then it became a bit spotty, I chose to ignore it since I have my phone plan and when its bad I just switch to LTE, until one day(03/01/2019) the internet just completely shut off on me. I tried rebooting and going over configurations.. and then I called their customer service..

THAT WAS WHERE THE NIGHTMARE BEGAN.

After TWO hours on the phone with their repair representative, the internet was still very down, and he scheduled me for repair service, for 03/09/2019, NINE days after my internet shut off, NINE DAYS. Was shocked and talked to them about it and they said they would send in a request for repair to come in sooner. I waited for three days, without any internet connection, ran out of my LTE, decided their service is ridiculous, and called spectrum to see which service will come first.

Spectrum came so soon they made me regret all my decisions regarding internet in the past. So of course they came in after a day, and then got me internet connections again.

After getting my internet back on again, I just wanted to cancel the service. They told me they could not refund and will have to send a technician out before anything else. FINE. Then on 03/07/19 they started calling me saying that they can send a technician out now in like 15 mins. 15 mins what frontier you think everyone is built for your convenience and don't have a job or life?? So you called me 15 mins before to make plans. I wasn't home and so that didn't happen. Same thing happened second day 03/08/19 I told them not to bother and just send a technician on the original scheduled time. I arranged my plans around that and guess what. from 8am-12pm, the original scheduled time, no one called or showed up. Then around 12:11pm, they called up and said they MIGHT be late or not be able to make it today and they will reschedule. Then 03/15/19 a technician called again saying they are around to fix thing. Thats 15 days from the original date I've been out of internet. I was so done with frontier and they came in I just had them take the router and go.

Called again today to officially cancel everything, they are charging me 36 out of my 47 dollar original internet plan for the 02/26/19 to 3/22/19 period of time which is once again ridiculous because I haven't been using frontier since the internet broke down and that's 36 dollars I'm paying for the TWO DAYS of internet that I used. The lady won't reason with me, which is exactly like the other frontier costumer representatives that I had to deal with two weeks ago. I just can't stop the anger and irritation coming from this company. I will be paying my bill thinking that I've made a donation to a ticket to purgatory.

With all sincerity, f%@k YOU FRONTIER, YOU and YOUR COSTUMER SERVICE, and best of fortune in running out of business and losing your jobs because you are the worse at your jobs and best at doing nothing but bullcrap.

 – About 5 months ago.

Frontier is the poorest service cable company there is. my tv's all went out on 31/9. after spending extensive time with 2 individuals, one of which i wasn't able to understand so i called...

Frontier is the poorest service cable company there is. my tv's all went out on 31/9. after spending extensive time with 2 individuals, one of which i wasn't able to understand so i called back and spoke with a lady who knew what she was doing. However, then i was told they would have to send a tech out as i was getting no power thru the backupbattery pack thus no internet. Ok , fine - Tomorrow would be great. Oh no, first open appt we have is 3/24-Sunday. I almost went ballistic. Seriously, 5 days for repairs. You speak to Frontier people who no doubt are reading off of a scrpted sheet. Prices are very high - even when they say they are giving you a good deal, and i have the maintenance, always have had and some girl a couple years ago charged me for a new remote. When i spoke to the Florida base, they couldn't believe she charged me 16.00. just goes to show, there is no or very little decent customer service now days, non/existent.

 – About 5 months ago.

Bad service and now have started to compound that with rude unhelpful service people. Thier basic attitude has been to blame me for the connection issues I have, refuse to compensate me for my trouble...

Bad service and now have started to compound that with rude unhelpful service people. Thier basic attitude has been to blame me for the connection issues I have, refuse to compensate me for my trouble and tell me that i should be happy I have something. Direct quote "would you rather have some service or no service at all?" Wonderful. Desperate to find a different solution.

 – About 5 months ago.

Frontier is so horrible im dropping them and going back to Comcast screw you frontier...

Frontier is so horrible im dropping them and going back to Comcast screw you frontier

 – About 5 months ago.

Ordered internet and phone for my business. I repeatedly said i dont want TV package. when the bill came, they charged $35 for it. What the hell is wrong with your customer service? What part...

Ordered internet and phone for my business. I repeatedly said i dont want TV package. when the bill came, they charged $35 for it. What the hell is wrong with your customer service? What part of "I DON'T WANT TV" don't your people understand? or you guys just charge the customer anything you feel like?

 – About 5 months ago.

I am convinced that Frontier knows they're horrible and that they don't care. I believe they're throttling us here in my area because it's especially bad at night. Upload speeds are...

I am convinced that Frontier knows they're horrible and that they don't care. I believe they're throttling us here in my area because it's especially bad at night. Upload speeds are just stupid slow and if you need to upload anything of size, you'll have to keep trying over and over to get it uploaded before the connection fails.

 – About 5 months ago.

I hate this company! It's been 5 days now waiting for them to fix my internet, a tree fell on the lines and snapped them but these idiots can't seem to find the downed wire. How can they...

I hate this company! It's been 5 days now waiting for them to fix my internet, a tree fell on the lines and snapped them but these idiots can't seem to find the downed wire. How can they miss the wires swinging in the breeze and hitting cars? Last month I lost internet for 7 days, the month before that 11 days. The biggest problem is that Frontier is the only phone and internet provider in WV.

 – About 5 months ago.

I switched to Spectrum TV and Internet, and they disconnected Frontier on 10/30/18. I called Frontier on 10/31/18. The girl I spoke to gave me a cancellation confirmation number, said I'd get a...

I switched to Spectrum TV and Internet, and they disconnected Frontier on 10/30/18. I called Frontier on 10/31/18. The girl I spoke to gave me a cancellation confirmation number, said I'd get a confirmation email, and that she'd send us a box to return their equipment. No email ever, and no box.

After much hassling, and no responses from Frontier, I filed a small claims suit in Ventura, CA. It was set to go to trial on April 21. Two days ago a woman called to say she wanted to settle the bill, and that what happened to me was not the norm. BS.

She agreed they owe us for 22 days of prepaid service and we don't owe the $306 they were attempting to export by threatening to damage our credit...

I agreed to cancel suit when I get their check for $114. That's all you can do. They are crooks!








 – About 5 months ago.

Frontier is the only person that offers internet in my area. When I moved into my house I did not know this or I would have moved somewhere else. I got the best internet that they had, which was...

Frontier is the only person that offers internet in my area. When I moved into my house I did not know this or I would have moved somewhere else. I got the best internet that they had, which was horrible. They later change service that I had to Lite service because they could not get high enough speeds to my house. Of course my Bill did not go down. I don't have service about as much as I do. The technicians no tricks to get you faster speeds, but Frontier catches on and throttles you back down. They say that we cannot sustain higher internet speeds because we are so far from the box. That has proved wrong by the technicians but yet we cannot get better speeds. 1 megabytes per second is not enough to do anything. I even taught the company to upgrade and put in an order multiple times and nobody shows up. After complaining you or later told that you cannot get higher speeds even though the people on the phone say that 12 megabytes per second is available in your area. It's been 5 years now and it doesn't look like my speeds will ever get better. They will not spend the money to get us better service because there are not enough people that live out here. Even though, there are a lot of people, it is a rural area. Even complaints to the FCC do no good. But I do recommend you trying that in your area. Complaints to the FCC cheer may actually do something for their customers.

 – About 5 months ago.

Commented the other day, gotta say Frontier truly puts you out on the Frontier their CGN truly assured third world internet service

Anyhow other night I realized all the long time verizon...

Commented the other day, gotta say Frontier truly puts you out on the Frontier their CGN truly assured third world internet service

Anyhow other night I realized all the long time verizon customers they had acquired in my locale were put behind a CGN

for those that aren't in the know a CGN's and NAT's are pretty much the same thing, except a CGN goes in front of your routers NAT allowing the whole community to share an IP address. it stands for Carrier grade network address translation(CGN/CGNat)

On a blog I used to maintain someone was having trouble with commercial spyware I had been documenting the spread of and protesting against she commented leading me to suspect it had been mistaking her and most of the country she resided in for being the same person(it wasnt sophisticated spyware just very intrusive/pervasively spying on people using a service we mutually used), and she wondered how this was happening and asked me, I studied the policies of her ISP all those years ago where I had first learned of CGN's(there was no term for CGN back then) and realized the country only had 10 IP's to spread to several hundread thousand's of people, studying the policies I found large swathes of the country shared a single IP address and additional configuration was needed for access to the other IPs, and this was my first impression of third world internet, I figured this kind of thing didn't exist in the US, and was unique to third world countries starting to come online, Frontier is so awful, they proved me wrong, welcome to the third world America!

Frontier Internet, Bringing the frontier of the third world to the US.

 – About 5 months ago.

So I received my invoice after adding cable with your company.
There was a charge for a 3rd box, which I neither requested nor received. Yet had I not reviewed my invoice, line by line, your...

So I received my invoice after adding cable with your company.
There was a charge for a 3rd box, which I neither requested nor received. Yet had I not reviewed my invoice, line by line, your org would have continuously charged a monthly fee for product I never received. Wow, pure profit! Shameful.
Secondly there is a line on my invoice "Fios Broadband Discount" yet it is a charge, not a discount. You literally CHARGED me for a DISCOUNT. ??? Unbelievable.
Furthermore, I was never told, upfront, that there would be a fee for delivery. Which I totally understand this fee, but isn't it Incumbent on your team to inform us of ALL charges? Inexcusable.
Lastly, I was put onto a package with 'Regional Sports Fee' which is another fee of $6. I have never ever watched a day of sports in my life, so unclear how I was signed-up for some sports package. Your CS rep explained that if I preferred to remove the "Sports Package" that my bill would actually INCREASE by $10 for REMOVING something. How does that work? Deplorable.
While I will continue as a Frontier customer for WIFI only, lamentably, I will be cancelling my cable, after less than one month of service.
It is saddening, at this time, that an organization offering antiquated cable to view programming, chooses to cheat, steal and deceive their customers to remain profitable. This should be a topic addressed by your board to assure you are cultivating the right treatment of your customer to assure sustainability in a market with a paradigm shift away from your (soon to be) archaic consumer offering.
Thank you for your time and attention.

 – About 5 months ago.

Contacted f%@ktier multiple times about crappy 14 year old router. This time number 32 in customer service que. only option Comcast and heard horror stories. Thank you USA congress for creating...

Contacted f%@ktier multiple times about crappy 14 year old router. This time number 32 in customer service que. only option Comcast and heard horror stories. Thank you USA congress for creating monopolies.

 – About 5 months ago.

Longtime Verizon FiOS customer (since '07). Since the sale of the Texas footprint to Frontier, I've had the most horrible customer service time after time. Three phone calls over 3 days with...

Longtime Verizon FiOS customer (since '07). Since the sale of the Texas footprint to Frontier, I've had the most horrible customer service time after time. Three phone calls over 3 days with over 2 1/2 hours of holding time to try to get a replacement remote is way too much to ask of a customer, when with Verizon you could simply do it from your DVR.

At the beginning of March 2019, the first "customer service" rep I reached when trying to replace the remote was awful to deal with, she might as well have been a robot. She informed me that I would be charged for a new remote. After much cajoling, she said she would place a note on the account and that when I received the bill for the remote I could call back in and get it taken off the bill.

Ten days later, still no remote. Called back in...with another long wait time. After confirming my account information, I asked the new "customer service" rep as to what notes were on the account from the date of the first call. He advised that there were no notes on the account and there was no replacement remote being shipped to me. He then followed up with, "But I have great news for you! I just saved a lot on my car insurance by switching to Geico!" Seriously???? Then he proceeded to ask me what kind of remote I wanted. I replied with, "the one that works with my existing equipment." Then he asked if I wanted a "Big Button" remote. At which time I asked him, you mean like for old people? He replied yes. I declined. Kept adding insult to injury. After all of that he then advises me that he cannot help me and will need to transfer me to repair. This is probably 20 minutes into the conversation. I was then transferred.

I will say, that once I got to someone in repair, the repair representative seemed competent. She advised me that she would be happy to drop ship a remote to me and there would be no charge, as it was simply an exchange.

Frontier needs to get their act together. Should anyone from Frontier like the names/dates/times of the horrible customer service, I would be happy to provide that information.

I'm pretty sure I won't hear from them.

 – About 5 months ago.

Oooooohhh wow.... this is going to suck, I just left a comment and noticed it thinks I'm in canada, I hope after the move is complete I hope googles sign in verification doesn't ask where in...

Oooooohhh wow.... this is going to suck, I just left a comment and noticed it thinks I'm in canada, I hope after the move is complete I hope googles sign in verification doesn't ask where in canada I was living cause of this crap ISP. These guys are so bad, I could lose access to my google account because their the half way point in my move. You suck frontier!

 – About 5 months ago.

Visiting Family between moves, they had verizon DSL which wasnt great, got replaced with frontier, a new ISP moved into the area but their picky about installation, we cant switch to them, their...

Visiting Family between moves, they had verizon DSL which wasnt great, got replaced with frontier, a new ISP moved into the area but their picky about installation, we cant switch to them, their cheaper, and they actually are 1000 times faster, since my last visit, port forwarding or DMZ was possible, both functions no longer work, and this 12Meg service were lucky if we get 2Meg on rare occasion we get 3Meg, I released the IP and reset the router, and noticed we got the same IP again... I'm suspecting why port forwarding and DMZ no longer works is because were now on a community wide NAT, so this whole community is on a single IP and shares a NAT outside of the one on the router... what a sleezy practice, I wonder what sort of security implications this has, I always wanted a static-IP so I could ditch the dynamic DNS, Damn genie in the bottle showed me how wrong that wish could go, luckily this is between moves so I an ditch this soon enough, I feel sorry for my folks who are stuck with this junk though.

 – About 5 months ago.

Morgan Hill CA
First, let me say as a stockholder in this company that recently went through a -22 to 1 stock split and dealing with them on a customer level I can see why they are in a downward...

Morgan Hill CA
First, let me say as a stockholder in this company that recently went through a -22 to 1 stock split and dealing with them on a customer level I can see why they are in a downward spiral. They don't know what customer service is after they get you as a customer. In June of 2017, I was so fed up with my internet service I decided to upgrade my speed as at peak times I was going down to less than 1mbps. Nonpeak times I would get about 8mbps. After Frontier switched trunks and worked on my system multiple times my speed would still drop to 1mbps at peak times. I decided to upgrade to a new service they offered at 24 mbps. I have been with Verizon then Frontier since 1999 and have upgraded my service a couple of times over the years. During a couple of upgrades, my router had to be changed to allow for a faster speed. At no time in the past have I ever paid for a router when doing an upgrade to a faster speed. In June 2017 I went online and found the new service offered at 24mbps. I had to enter my street address to see if it was available in my neighborhood and at that time took a screenshot of the offer. (See The Images of the Screenshot - All Taken in June 2017) The offer clearly states the router is Free for Life! Move to July 2018 and all of the sudden I start getting billed $9.99 a month for the router. At the same time I did my upgrade order, my neighbor upgraded as well and the same thing happened to him - we were both shocked because when we did our orders with customer service there was never anything said about the $9.99 router fee after a year. We both called customer service and were told that it says on our bills that the router was free for the first year then there would be a $9.99 charge per month. My bill only says the word "term" 6/17 to 6/18 and shows the $0.00 charge for the router - that’s it! I made multiple calls to customer service telling them I have it in writing that the router was supposed to be free for life and their responses are we never offered a free router or we never offered the service I have in California and many other excuses - all that are lies. Keep in mind to obtain the screenshots I have included I had to put in my complete address to see if it was available in my neighborhood! After many hours of phone calls to customer service to supervisors, they refuse to remove the router charge. If you do a Google search on Frontier Communication you will see I am not alone. They have all kinds of ways to steal money from their customers. They have to be the worst company on the planet I have ever dealt with by far. So if you do be careful, document everything and get as much proof as possible because after they get a commitment from you everything changes!

 – About 5 months ago.

Frontier Communications Has To Be The Worst Company On The Planet - With The Worst Customer Service and Billing Practices - Avoid This Company !!!!
2 months or so ago I called in to remove my...

Frontier Communications Has To Be The Worst Company On The Planet - With The Worst Customer Service and Billing Practices - Avoid This Company !!!!
2 months or so ago I called in to remove my caller restricted message when I call other people so they know it is me when I call people. I called in 3 times in one month and all three times they said it would take effect in 24 hours or so. It never took effect so I just gave up. About 4 weeks later (approx Feb 3) I get a call from a Frontier tech saying he had a service order to come and disconnect my internet and could he come to my house to disconnect it. I told him absolutely not I didn’t want my internet touched - all I wanted done was to remove the restricted message on my home phone removed so my caller id would show up when I called out. Nothing else! He said - no problem I can make a quick call and that will be done in 1 hour or so. 1 hour later it was done & working fine. About 45 minutes later my internet was shut off. I called the tech back, he said oh they must have shut your internet down because of the order he had. 3 hours later they had me back up & running and all seemed ok.
The next morning I received a call and discovered they had added voice mail to my landline so I called back and told them I never ordered voice mail and to please turn it off as I have an answering machine. This was on A Friday afternoon and they said they could not shut off the voice mail until Monday morning. On Monday morning when I got up, my internet had been shut off again. After multiple phone calls & multiple hours on the phone, we finally got the internet back up on Wednesday afternoon with no voice mail. All was ok until today when I received my bill and they are now billing me for the router that I was not being billed for before this change. I called and they said because I removed the caller id blocking on my voice that the computer was putting the router charge on my bill and that they could not remove it. So now Frontier is billing me an additional $9.99 per month for a router that when I signed up for my upgraded internet service was supposed to be free for life.

 – About 5 months ago.

Waited for a tech to show up for 4 hours, never came. Went to web site to get a number I could call to find out why. I happened to look at my orders and found out that my order was cancelled. Finally...

Waited for a tech to show up for 4 hours, never came. Went to web site to get a number I could call to find out why. I happened to look at my orders and found out that my order was cancelled. Finally got a rep on he phone, she said she would find out what happened. Was on hold for almost 30 minutes she came back once to tell me she was still working on it. Then the phone went dead and that was the end for me and Frontier. Worse service in the country.

 – About 5 months ago.

We didn't choose Frontier, we were long time Verizon customers and Verizon sold all their accounts to Frontier. We decided to give them a chance. What we have experienced since then is 3 years...

We didn't choose Frontier, we were long time Verizon customers and Verizon sold all their accounts to Frontier. We decided to give them a chance. What we have experienced since then is 3 years of overpriced products that did nothing but increase every 6 months to a year.

After hours on the phone with them every time it would increase, they sometimes gave small loyalty credits ($15 off the bill), but they didn't last but a couple of months.

The issue is their equipment. They require set top boxes (STBs) for TV to work, each one is $15/month. Adapters are $8. We had no premium channels, just a normal line-up and Internet 50/50. Our bill was over $200 a month. Over the years we've paid for this equipment many times over, but all through renting it.

When we were finally able to cut the cord and cancel with Frontier they inflicted 3 more parting surprises on us.
1) we dropped the service 7 days into the month, but we have to pay clear to the end of the month (and she thought this was fine simply because we were made aware of it...I told her that doesn't make it right).
2) early termination fee. To get a 'better' deal, we were stupid enough to get a 2 year contract. So we are only 1 1/3 years into that contract and will be paying a hefty early termination fee.
3) rather than them picking up all their equipment, they require us to box it up and bring it into a UPS store to send back to them (they provide the box and shipping label/fee). But it's a hassle to their customers.

But Frontier doesn't care about their customers. They have found every way to rip them off and apply all of them to all customers except new customers. They offer great deals to new customers and come out to the house to hook it all up. Don't be fooled, that is the last time you will see decent prices and decent customer service.

Do yourselves a favor and just stay far away from Frontier - horrible company!!!!!

 – About 5 months ago.

I canceled my home phone service, which as you know at Frontier that cancels your account which in itself is horrible for the customer that just wants to change services. Per Frontier I had to have...

I canceled my home phone service, which as you know at Frontier that cancels your account which in itself is horrible for the customer that just wants to change services. Per Frontier I had to have new services setup under which I did. I planned to do an upgrade on the internet from 75mbps to 200mbps because there was a good special at the time, I called in. It took about 14 phone calls (can verify under those two accounts history) and a couple hours to make simply make the cancel of phone service happen and that was after I had lost service for 3 days. On one of the 14 calls it was suggested I cancel my upgrade to 200mbps internet and leave it at 75mbps to reduce the complexity of the order so I did because I just wanted service restored. Now I find a new charge for a Wi-Fi Router of $10 a month of which I never received a router and I am told I must pay this even know I am running off the router I paid cash for prior. All I wanted to do is cancel my phone service. I just spoke to Cindy which escalated this issue to Haley which I was then told they can’t remove this charge but If buy the router outright that would remove the charge. Haley was looking up the price then the phone hung up and I never received a call back. I am extremely frustrated with Frontier’s service and mandatory charges for routers especially since I did not want nor received the router.

 – About 5 months ago.

Frontier is run-around central. I started my Frontier account on the 100/100 MBPS FiOS plan and paid a great rate of $30 per month. During this time, I had a handful of service issues, which took...

Frontier is run-around central. I started my Frontier account on the 100/100 MBPS FiOS plan and paid a great rate of $30 per month. During this time, I had a handful of service issues, which took longer than expected to fix. There was one point where I went about a week without internet until their techs could come out and repair the equipment. Each of these times, they did credit my bill when I called to remind them that I didn't have internet for X many days out of a month, but they don't auto-credit. You need to call.

Here's where it gets really bad. When I had to move to a new apartment complex, I found out my new complex ONLY allowed Frontier FiOS, so I was like, "Should be fine!" When I called Frontier to setup the transfer, the agent told me I would only be able to get a max of 50/50 MBPS FiOS, which was still fine with me. They also told me my bill should be going down accordingly for the slower internet. It's been nothing but problems since then. On my service setup appointment, a tech never came out after I was told they would be arriving on a particular afternoon and took the day off from work to be here. When I called them about the no-show, they said no one was supposed to come out, and that the service was automatically set up. I called several times and spoke with several techs and customer service agents until someone figured out, "Oh, I actually think we do need to come out there. You have an older setup that we'll need to install. I don't know why they do these self-service 'appointments' anyway. Something usually goes wrong and we end up having to send someone out." So, a few days go by, the tech comes and sets up the internet. When I got the bill, I saw that I would be paying nearly DOUBLE what I had been paying before... but for slower speeds! This made no sense, and I've been on the phone with Frontier several times since trying to wrap my mind around this and get a discount, but they refuse to budge.

I've been told, "You're paying the lowest price possible," which is absurd when I'm seeing far better rates in multiple places on their website for the exact same OR BETTER service, and when I was paying nearly HALF of what I pay now for DOUBLE the service just months ago. They have excuses for everything. "Oh, that's not available in your area. Oh, that's not available in YOUR particular apartment complex. Oh, that doesn't count because the discount's already applied. Oh, you don't qualify for that discount." Seriously, every scenario imaginable, they have an excuse for price gouging.

If I could, I would drop Frontier in a second, but I unfortunately only have ONE option for internet service where I live, and it's them. I've been lied to, stood up for appointments, and left waiting for days for service fixes. Most importantly, I'm paying so much money for a service I was told I would pay far less for BY Frontier! There is no communication at this "communications" company. Only excuses, lies, and taking advantage of their customers.

 – About 6 months ago.

They sold met Gig Fiber. I asked every single person I spoke with to make sure they were providing 1GB up and down everyone said yup. That is until they sent a tech out to do the install and the...

They sold met Gig Fiber. I asked every single person I spoke with to make sure they were providing 1GB up and down everyone said yup. That is until they sent a tech out to do the install and the tech said there was only 150MB service in the area and that there is no gb service. As far as i can tell every customer facing rep and all documentation that is provided to them sais there is GB in my area but they do not actually have the infrastructure and can only provide 150mb service. The fiber was run maybe 10 feet from the telco box to my wall no no excuses there. 2 days after the install I called to have my bill changed from the 150 they were going to charge me for GB to the promotional rate in my area for the 150 service and was told they could not do that since i was an existing customer. Long talk with "manager" and i got nowhere. So I canceled my service on day 4. So for the next 5 months I kept receiving bills and every time i would call and tell them i canceled after having the service for 4 days and every time they had a different excuse on why i was receiving bills and at 1 point said they would not refund the service because I used it to do a speed test. Finally on the 5th month i got all credits applied to my account and never heard form them again. Bait and Switch pure and simple. DO NOT USE FRONTIER IF YOU HAVE OTHER OPTIONS YOU HAVE BEEN WARNED.

 – About 6 months ago.

Brief but to the point. Each phone call to customer service last at least 45 minutes. I took a day off work to be home for upgrade. Tech didn’t show or call. Had to take second day off, showed up...

Brief but to the point. Each phone call to customer service last at least 45 minutes. I took a day off work to be home for upgrade. Tech didn’t show or call. Had to take second day off, showed up did up grade then it stopped working the next day. Called tech first then service to get another appointment scheduled which was almost three weeks later. This time the wife took off work. And again yesterday, they didn’t show. We did get the little cute texts that said the tech would Be coming. And then the text at 515 pm that said we were rescheduled for another day over a week out. And the whole time I’m with customer service they are trying to sell me more stuff!! Really?? So far we have lost three days vacation over this. Unfortunately they are the only provider for us and we have no recourse. They did say sorry though! Very pathetic customer service!

 – About 6 months ago.




I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a...




I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a customer back when Verizon Fios® was the platform. We had a tremendous product and the customer service was fantastic. My first bad experience was as soon as Frontier bought out Verizon. The transition was horrible. We lost service and had a very hard time getting in touch with customer service to resolve our problems. We had to have a service technician come out and spend several hours to finally get us up and running. It was frustrating, but we understood they were going through a transition. The online reviews and rants were widespread, and many customers appeared to opt out of their service agreements with Frontier. We decided to stay with them because we loved the product. Our first mistake.

Shortly after, I received a statement in the mail and noticed my bill increased by about $100. I immediately contacted Frontier and was told that our 2-year agreement expired, and this was our new rate. This happened automatically and I was not given a choice. After renegotiating a new package, we had to give up all of our premium channels, phone service, etc. in order to get our bill down to $172.00 per month. However, we would continue to get late fees and other charges for an amount that was supposed to be taken off our bill. After repeated calls and hours upon hours of being placed on hold and redirected and having our service disconnected, I finally relented and payed the over-charges. I decided to pay it as it was obvious, they had no intention of issuing a credit or refund. I had a choice to discontinue the service or pay it and move on. Again, I liked the product and decided it was still worth putting up with lousy customer service. Our second mistake.

Last year, at the beginning of the basketball season, our daughter asked if she could order the NBA package. This was a one-time upgrade for only that one season. She agreed to pay us for it. I reluctantly agreed to this. Not because I did not want her to have it but knowing the potential issues I could have with Frontier. Ordering it was a breeze. Customer service on that side of Frontier works well (probably because they are taking your money). I specifically said that we only want it for this season. It’s kind of like the soup line on Seinfeld; don’t look them in the eyes or speak out of turn or you will be kicked out. Or let a sleeping dog lay. This was our third mistake.

So around June of 2018, I started receiving a higher bill again. When I contacted Frontier, after a lot of run around, they finally told me the additional charges were for the NBA package “auto renew”. I was stunned. I did not ask for it to be auto renewed. No big deal (I thought). I’ll just tell them we did not want it and they would remove it. Boy was I wrong. Even after assuring me that they would, my service was disconnected for non-payment. At this time, I am really frustrated. I call them, get someone new, who doesn’t see any notes of our past conversations but assures me they are the right person that can correct this, and it would be reflected on the next statement. Mind you, I continued to pay my normal monthly amount of $172.00 to at least keep current. When the new statement came in, not only was the amount for the NBA package still on it, there were now late fees and other amounts.

Again, in between statements, (each month from August through January 2019), my services got disconnected for non-payment. I was finally told that I needed to be transferred to the “Retention” department to resolve this. By this point, I am ready to discontinue my service all together just out of sheer frustration in dealing with this each month. It became so bad that I began recording the conversations just to keep up with all the run around.

The first person that was helping me in Retention seemed to be much better than the other CSR that I’ve dealt with in the past. He assured me that he would correct this within 24 hours. He went as far as telling me he would make a reminder on his personal calendar to make sure he would get back to me. This was right around Christmas time, so I gave him the benefit of the doubt and figured he would get back with me after the new year. He never replied. I even told him to please get back to me even if he could not resolve the matter. I had no way of getting back in touch with him, so it continued. Meanwhile, the disconnecting of services went on. I am a patient man, but enough is enough.

The last time I contacted the “Retention” department was in mid-January after being shut off again. This time I had every intention of discontinuing my service with them. I was immediately put in contact with a lady named Gina who told me it would be very easy to clear this up. All she had to do was to contact the “Sports” department and have them look to see if we viewed any of the NBA program. If we didn’t, they would remove it. If we did, I would have to pay for it. I thought that sounded reasonable and I knew they would not find any time that we watched it because our daughter since moved out and we do not watch basketball at all. However, I was still leery of being told something and I doubted her. She was so convincing that she even gave me her direct phone number and her 7-digit extension (1122516). I thought “how can I go wrong now” Again, I asked her to please get back to me even if I was responsible for payment. Days went by with nothing. When I tried to call her back for an update, all I got was her answering machine. I tried several more times with the same result. I eventually began calling her daily and then several times a day. Still nothing.

At this point I am done!



So, when we returned home last night (2/25/19), our cable was once again shut off. Keep in mind, I just made my regular monthly payment a week ago. I called again and got Frank. He sounded like a young man and was eager to help. However, after a long (now well-rehearsed explanation) of my account history, he immediately started looking at how he could change my current plan into something else that would include HBO and other benefits. I told him to please read the notes from before. I didn’t want to be upgraded. This went on for about a half hour and I finally told young Frank to please discontinue my service at which point he became a little angry. I asked to speak to a supervisor, and he said that would not be possible.

So, I am finally free of Frontier Communications. I expect to be turned over to collections where as I have always explained to them, “I would rather spend $1,000 on attorney’s fees to remedy this than to be held hostage from them” Just on principles alone. I will spend months fighting this with collection companies, sending letters to the big 3 reporting agencies, etc. but it will be well worth it.



This is a warning to anyone who is a current Frontier customer. Don’t rock the boat if you want to keep them. I used to think it was just inept customer service reps that was the issue, but after months and months of fighting with them on disputed charges, I am convinced this is a corporate philosophy and the reps are probably well trained on how to avoid issuing credits.



It is a sad shame that customers are being treated this way. I will NEVER use Frontier Communications again.

 – About 6 months ago.

Took the day off work so I can be here when the Frontier tech arrives. He never showed up. What a waste... ...

Took the day off work so I can be here when the Frontier tech arrives. He never showed up. What a waste...

 – About 6 months ago.


We were only with Frontier because that was the only internet we could get at our temporary rental. After we moved in and they kept failing to show up, they finally said we could not have...


We were only with Frontier because that was the only internet we could get at our temporary rental. After we moved in and they kept failing to show up, they finally said we could not have internet at that location. (Previous resident had it there.)

Despite their failure to complete package, we were on the hook for land line we
did not want and DISH which we could have ordered without soiling ourselves with Frontier.

PLEASE CHECK YOUR BILLS CAREFULLY. They charged several late charges even though I had bank issued checks that my bank confirmed arrived on time. Multiply this by thousands of victims.

We have moved on but still get bills and collection threats. I am gathering my documents to send to state regulatory agency and urge all to keep CAREFUL RECORDS.

I just want them off my back, although I fantasize about the damages suit I deserve for all the hours I spent on hold with this company only to be "transferred" and/or purposely cut off. I was never rude, but they cut me off anyway until sometimes it drove me to tears of frustration.

It is so low and vile that they prey on rural people who have no other choice, probably the source of their name, frontier.

Frontier Sucks.

 – About 6 months ago.

I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a customer back when...

I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a customer back when Verizon Fios® was the platform. We had a tremendous product and the customer service was fantastic. My first bad experience was as soon as Frontier bought out Verizon. The transition was horrible. We lost service and had a very hard time getting in touch with customer service to resolve our problems. We had to have a service technician come out and spend several hours to finally get us up and running. It was frustrating, but we understood they were going through a transition. The online reviews and rants were widespread, and many customers appeared to opt out of their service agreements with Frontier. We decided to stay with them because we loved the product. Our first mistake.

Shortly after, I received a statement in the mail and noticed my bill increased by about $100. I immediately contacted Frontier and was told that our 2-year agreement expired, and this was our new rate. This happened automatically and I was not given a choice. After renegotiating a new package, we had to give up all of our premium channels, phone service, etc. in order to get our bill down to $172.00 per month. However, we would continue to get late fees and other charges for an amount that was supposed to be taken off our bill. After repeated calls and hours upon hours of being placed on hold and redirected and having our service disconnected, I finally relented and payed the over-charges. I decided to pay it as it was obvious, they had no intention of issuing a credit or refund. I had a choice to discontinue the service or pay it and move on. Again, I liked the product and decided it was still worth putting up with lousy customer service. Our second mistake.

Last year, at the beginning of the basketball season, our daughter asked if she could order the NBA package. This was a one-time upgrade for only that one season. She agreed to pay us for it. I reluctantly agreed to this. Not because I did not want her to have it but knowing the potential issues I could have with Frontier. Ordering it was a breeze. Customer service on that side of Frontier works well (probably because they are taking your money). I specifically said that we only want it for this season. It’s kind of like the soup line on Seinfeld; don’t look them in the eyes or speak out of turn or you will be kicked out. Or let a sleeping dog lay. This was our third mistake.

So around June of 2018, I started receiving a higher bill again. When I contacted Frontier, after a lot of run around, they finally told me the additional charges were for the NBA package “auto renew”. I was stunned. I did not ask for it to be auto renewed. No big deal (I thought). I’ll just tell them we did not want it and they would remove it. Boy was I wrong. Even after assuring me that they would, my service was disconnected for non-payment. At this time, I am really frustrated. I call them, get someone new, who doesn’t see any notes of our past conversations but assures me they are the right person that can correct this, and it would be reflected on the next statement. Mind you, I continued to pay my normal monthly amount of $172.00 to at least keep current. When the new statement came in, not only was the amount for the NBA package still on it, there were now late fees and other amounts.

Again, in between statements, (each month from August through January 2019), my services got disconnected for non-payment. I was finally told that I needed to be transferred to the “Retention” department to resolve this. By this point, I am ready to discontinue my service all together just out of sheer frustration in dealing with this each month. It became so bad that I began recording the conversations just to keep up with all the run around.

The first person that was helping me in Retention seemed to be much better than the other CSR that I’ve dealt with in the past. He assured me that he would correct this within 24 hours. He went as far as telling me he would make a reminder on his personal calendar to make sure he would get back to me. This was right around Christmas time, so I gave him the benefit of the doubt and figured he would get back with me after the new year. He never replied. I even told him to please get back to me even if he could not resolve the matter. I had no way of getting back in touch with him, so it continued. Meanwhile, the disconnecting of services went on. I am a patient man, but enough is enough.

The last time I contacted the “Retention” department was in mid-January after being shut off again. This time I had every intention of discontinuing my service with them. I was immediately put in contact with a lady named Gina who told me it would be very easy to clear this up. All she had to do was to contact the “Sports” department and have them look to see if we viewed any of the NBA program. If we didn’t, they would remove it. If we did, I would have to pay for it. I thought that sounded reasonable and I knew they would not find any time that we watched it because our daughter since moved out and we do not watch basketball at all. However, I was still leery of being told something and I doubted her. She was so convincing that she even gave me her direct phone number and her 7-digit extension (1122516). I thought “how can I go wrong now” Again, I asked her to please get back to me even if I was responsible for payment. Days went by with nothing. When I tried to call her back for an update, all I got was her answering machine. I tried several more times with the same result. I eventually began calling her daily and then several times a day. Still nothing.

At this point I am done!



So, when we returned home last night (2/25/19), our cable was once again shut off. Keep in mind, I just made my regular monthly payment a week ago. I called again and got Frank. He sounded like a young man and was eager to help. However, after a long (now well-rehearsed explanation) of my account history, he immediately started looking at how he could change my current plan into something else that would include HBO and other benefits. I told him to please read the notes from before. I didn’t want to be upgraded. This went on for about a half hour and I finally told young Frank to please discontinue my service at which point he became a little angry. I asked to speak to a supervisor, and he said that would not be possible.

So, I am finally free of Frontier Communications. I expect to be turned over to collections where as I have always explained to them, “I would rather spend $1,000 on attorney’s fees to remedy this than to be held hostage from them” Just on principles alone. I will spend months fighting this with collection companies, sending letters to the big 3 reporting agencies, etc. but it will be well worth it.



This is a warning to anyone who is a current Frontier customer. Don’t rock the boat if you want to keep them. I used to think it was just inept customer service reps that was the issue, but after months and months of fighting with them on disputed charges, I am convinced this is a corporate philosophy and the reps are probably well trained on how to avoid issuing credits.



It is a sad shame that customers are being treated this way. I will NEVER use Frontier Communications again.

 – About 6 months ago.

DO NOT EVER USE FRONTIER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was with Verizon, Frontier took over and I how switched to Spectrum and
getting my old...

DO NOT EVER USE FRONTIER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was with Verizon, Frontier took over and I how switched to Spectrum and
getting my old number ported over has been a nightmare !!!!!!!!!!!!!!!!!!!! Th

Thur. will be ONE MONTH !!!!!!!!!!!!!!!!!!!1

 – About 6 months ago.

Frontier raised my bill exactly $30 a month...WTF...

Frontier raised my bill exactly $30 a month...WTF

 – About 6 months ago.

Oddly, today a memory popped up from 2016. A post about how crappy the service is and has been. 2019 and not a thing has changed, except a few more excuses, and how they are upgrading still. I...

Oddly, today a memory popped up from 2016. A post about how crappy the service is and has been. 2019 and not a thing has changed, except a few more excuses, and how they are upgrading still. I don't care-I want the service I was told I would get, at the speed I was told I would get. Apparently, people need to pick a day to use their internet, and a certain hour, otherwise there are too many people using the service. Sooooo glad to know they are upgrading

 – About 6 months ago.

i switched from SuddenLink to Frontier about a month ago. I couldnt see spending $130 to Suddenlink for internet service, when Frontier was offering it for $50 a month. I was told that yes, they were...

i switched from SuddenLink to Frontier about a month ago. I couldnt see spending $130 to Suddenlink for internet service, when Frontier was offering it for $50 a month. I was told that yes, they were offering 25mbps compared to Suddenlink's 200mbps i was paying for, but that theirs is better cause it is on a dedicated line. Don't believe their lies!

When I did have uninterrupted service, maybe 6 days out of the entire month, it was slow as molasses. In one month, techs were at my home 4 times to find out why my service was so intermittent. They even tried to bill me for the techs coming out when my service was down more often than it was up! About three days ago, yet another tech call. The man got my service back up and said he would call me later in the day to see how it was doing, then he left. I called Frontier to see if I could be comped for my issues and she said yes and was in the process of working on adjusting my bill so that all i would have to pay for was the one week of service, when my internet went down again! She said to give it about 10 minutes...three hours later, when it still had not come back up, I was on the phone with Suddenlink, and within half an hour, all of my Suddenlink services were restored. I called Frontier to cancel my service with them, and was very politely told that I would have a "disconnect fee" added onto my bill which would have been my first bill and will be my last bill with them. And Newsflash, I wont be paying it!

 – About 6 months ago.

Are you kidding frontier. We have been customers for 20+ years and we have called 4 times in two weeks and can not get threw. 1 hour + on hold . After talking to your "techs" ( ?) no one...

Are you kidding frontier. We have been customers for 20+ years and we have called 4 times in two weeks and can not get threw. 1 hour + on hold . After talking to your "techs" ( ?) no one could figure out how to disable your voice message that we never asked for in the first place. There is not even a disable choice on the menu. How do you even stay in business. FRONTIER YOU SHOULD BE FINED OR SHUT DOWN.
Tom
Roch. N.Y,

 – About 6 months ago.

Yes, their FIOS internet is great, but customer service sucks! I had an account for over 10 years but cancelled to get new customer rates using wife's name instead. That switch went fine. However,...

Yes, their FIOS internet is great, but customer service sucks! I had an account for over 10 years but cancelled to get new customer rates using wife's name instead. That switch went fine. However, to my surprise, 6 weeks later I get a Frontier collections letter saying I have a past due balance. Doesn't say what for or anything. So I log into their website and re-set up my online account access to see the bill, and it looks like they were charging me for phone service for another month at $100 (way higher than bundle rate). I called in to see what was going on and despite what the printed bill said, the agent said it was and ETF fee, also despite the fact I never agreed to a contract and was under the impression the "term" on the bill was my price lock dates. Customer service said she couldn't waive the fee and said sending the request to higher ups would be automatically declined. I asked to speak to someone who had the power to discuss the fee and handle the issue, and she said there was no one at the company she knew of that could. How ridiculous! A company charging a fee I disagree with, sending it to collections, and then having no one at the company that can talk or deal with customers about it!?! Insane!

 – About 6 months ago.

This is one of the many reasons Frontier sucks...Wife was on hold for an hour today trying to figure out why the internet is down. Eventually gave up. I have tried multiple times all week to view my...

This is one of the many reasons Frontier sucks...Wife was on hold for an hour today trying to figure out why the internet is down. Eventually gave up. I have tried multiple times all week to view my account info online from my phone and their own website keeps crashing. So damn FRUSTRATING!!!

 – About 6 months ago.

Netstat showed FRONTIER communications in NY Rochester being ESTABLISHED in my network? I live NOWHERE CLOSE. I have had many TECHS tell me that Frontier is the WORST about having the NEED to get...

Netstat showed FRONTIER communications in NY Rochester being ESTABLISHED in my network? I live NOWHERE CLOSE. I have had many TECHS tell me that Frontier is the WORST about having the NEED to get into YOUR router when not authorized to do so. I can
not log into my router without it saying this SITE IS UNSECURE, and warning me to leave the page and to not type any credit card info or PASSWORD INFO, CAUSE THEY FRONTIER WANT IT. Also, my crap service gets CUT OUT ABOUT 15-20 ×'s a day! Have called them MANY MANY TIMES. With ABSOLUTELY NO LUCK.

 – About 6 months ago.

Frontier now has a new gimmick to scam you out of your money. I was at the end of my promotion and of course they increased the bill. I cancelled the service and went to their competitor who also...

Frontier now has a new gimmick to scam you out of your money. I was at the end of my promotion and of course they increased the bill. I cancelled the service and went to their competitor who also sucks (Spectrum). I cancelled before the end date of the bill, so my rate should have been pro-rated for those days. Instead they told me that I had to pay the bill in full because I had FIOS vs copper wiring. Have you ever heard of such a line of bull.

 – About 6 months ago.

WARNING to all! First experience with Frontier ended with me filing a small claims action. That got their attention, with a call from regional manager and prompt resolution of my issues and end of...

WARNING to all! First experience with Frontier ended with me filing a small claims action. That got their attention, with a call from regional manager and prompt resolution of my issues and end of service. Then, shame on me, I went back to them (what was I thinking?).....that lasted 6 months. I'll deal with the monopolistic other providers. However, you know something's wrong when you take the Frontier equipment back to the UPS facility to ship, and they warn you to be sure and save your proof of shipment and tracking number. Bless UPS, as sure enough Frontier claimed I never shipped the equipment back and owed them over $500. Well, that issue then took 4 months to deal with and finally receive credit for the equipment I could prove was shipped (I also took photographs of the equipment/serial numbers in the box, and outside of box.) I wonder how many customers weren't able to do so and ended up being charged for cost of equipment?

 – About 6 months ago.

Yes I need to VENT- can I just say FRONTIER in TX SUCKS! Whenever I call it's a minimum of 45 minutes up to 75 minutes and the problem didn't get resolved. I had to call 9 times for one...

Yes I need to VENT- can I just say FRONTIER in TX SUCKS! Whenever I call it's a minimum of 45 minutes up to 75 minutes and the problem didn't get resolved. I had to call 9 times for one problem. Every time the customer service rep would be pleasant and try to help and tell me the problem would be fixed the next day or few days & I'd have to call back to get on them again. EVERY TIME the rep would say oh yea THIS time it's going to be fixed. Their customer service is the worst out of all the US companies. I had Verizon for years and Frontier bought them out and I've had problems ever since. Unfortunately ATT is not in my area so I am stuck with them. HATE FRONTIER!

 – About 6 months ago.

Absolutely right. It sucks! And almost every call for support/service includes the suggestion to upgrade. Upgrade! Upgrade!? I don't even know what it feels like to have the streaming...

Absolutely right. It sucks! And almost every call for support/service includes the suggestion to upgrade. Upgrade! Upgrade!? I don't even know what it feels like to have the streaming experience I know I should have at the mpbs I supposedly was paying for three "upgrades" ago. Upgrade... They're nearly a scam, and they are all that is available in my area. I want some good old fashioned market competition on this because I'm just about willing to pay double to anyone else! I'm just about there. I'd rather pay more and actually get more then keep on paying more and more for what I should have had when I started with this scammy provider.

 – About 6 months ago.

1 bar of at&t service has more upload speed than my whole f%@king internet service...

1 bar of at&t service has more upload speed than my whole f%@king internet service

 – About 6 months ago.

I had Verizon in West Virginia for years, loved it, Frontier takes over and my wired and wireless drop constantly. Has been this way for years now that they took over. Their customer service never...

I had Verizon in West Virginia for years, loved it, Frontier takes over and my wired and wireless drop constantly. Has been this way for years now that they took over. Their customer service never fixes the issue, they didn't even know what the term "ping" meant. Had to get a guy from Texas to use a remote tool to look inside my computer for several hours and nothing changed. Here I am a year later and have the same problems, they never went away. 12 Mb constantly shows 8, online gaming is freaking impossible. I hate this company and feel robbed. Payed for years of "service" because they're the only game in town. They can create new package plans like the 18 down they currently offer ...but they can't fix their pre-exisiting problems. I hate this company.

 – About 6 months ago.

Ever since switching to frontier, my laptop often drops wifi for no apparent reason. My laptop won't show any available networks, or my network adapter, until I restart my computer....

Ever since switching to frontier, my laptop often drops wifi for no apparent reason. My laptop won't show any available networks, or my network adapter, until I restart my computer.

 – About 6 months ago.

Frontier has THE worst tech/customer service. My internet keeps dropping out. It’s done it for many years, and I’ve put up with it and paid for rotten service because my only other option is...

Frontier has THE worst tech/customer service. My internet keeps dropping out. It’s done it for many years, and I’ve put up with it and paid for rotten service because my only other option is Comcast. My internet drops randomly at literally all hours of the day and night. There is no pattern to it. I cannot stream a movie without multiple interruptions. If I wake up in the middle of the night and check my cellphone I find that often I have no internet. Over the years i have called, had techs out, replaced my modem and I still have interrupted service. I called them last week after my television logged 86 internet connection errors in a month. First guy I talked to said I needed another new modem and he said he was having one shipped to me. He told me that I deserved a credit for the month of February because of so many disconnects. Of course he said he could not apply the credit but he would note it in my file and told me I would have to call frontier back at a less busier time and have a different service tech “go with me” over to customer service on the phone. He didn’t tell me when that less busier time was. Several days later I get the new modem and hook it up and no internet connection. I call frontier again and go through the entire scenario once again and ANOTHER guy tells me that they sent me the wrong modem and that I have to ship it back. I ask if I can just return it to my local frontier store and was told no. He also tells me there is absolutely nothing wrong with with my internet connection and tells me that he can only see 40 disconnects per month, and that is perfectly normal. He implies it’s my fault for having the modem in my kitchen instead of in my bedroom even though I live in a very small place. He tells me that to get better service I would have to pay more and then 30 minutes later tells me that I have the best service in my area and that I am “maxed out”. Then he gave me the default “high demand times” excuse that they all seem to lay on you when they don’t know what’s wrong or don’t want to figure it out. He told me that if I had 500-1000 disconnects per month then they would consider that a problem. He said there are no notes from the previous tech about a credit for me and that he is just going to have yet another modem shipped to me. What????? I am so disgusted and exhausted. So here I sit yet once again with absolutely no resolution and no credit and now I even have to go to the post office and ship their modem back to them because they sent me the wrong one and then wait for yet another one to show up. No two service techs ever tell you the same thing. I’ve gotten a different story from every tech I’ve spoken to over the years. I can never get a tech on the phone who is in my state. I am in Connecticut and I inevitably end up talking to someone in Texas or indiana. There is no way to ever reach the same service tech again which forces me to have go over every detail every time. It is beyond frustrating.

 – About 6 months ago.

Worst experance dealing with customer service, renewal of service I had to talk to 5 people when they would transfer me to someone else and put in que again, they disconnected my DVR service and said...

Worst experance dealing with customer service, renewal of service I had to talk to 5 people when they would transfer me to someone else and put in que again, they disconnected my DVR service and said they would fix it the next morning but now 530 pm it still not working, totally uncompant people working at customer services, if you have another choice on providers then go to some one else. No one did what they said they would do in the process. I has to spend 2.5 hours on phone to get my service renewed,

 – About 6 months ago.

Holly shit frontier get it together, This has got to be the worst service ever in out in out this has continued all day yesterday and today, you there service center and they ball face lie we live in...

Holly shit frontier get it together, This has got to be the worst service ever in out in out this has continued all day yesterday and today, you there service center and they ball face lie we live in lake Santee Greensburg In 47240 what a joke for lousy service

 – About 6 months ago.

I could tell many stories but the one that takes the cake is a $9.99 disconnection fee when I finally dropped their service. Lousy company to the very last drop!...

I could tell many stories but the one that takes the cake is a $9.99 disconnection fee when I finally dropped their service. Lousy company to the very last drop!

 – About 6 months ago.

We have frontier for work...the internet drops constantly all day every day...i have called and called, they send many people out here..its been couple years now....WHEN are they gonna fix this damned...

We have frontier for work...the internet drops constantly all day every day...i have called and called, they send many people out here..its been couple years now....WHEN are they gonna fix this damned thing? OMG i keep paying the huge bills every month yet deal with the BS...I cant leave as they told me I cant have an email only account. Been in business since 2006...how do I tell all the customers that may come back...oh yeah I changed email address? That';s right you cant...so I deal with the dropping in the middle of things, just wait till it comes back in the mean time I lost what I was working on.....they have changed the modem many time...hello its not working what you are doing....DO your damned job and fix it!!!!! oh and I have called ..since service is bad..how bout free month...i think I heard them laughing.....Why cant someone get on their ass and make them give us the services we pay out ragious amounts for???????????????????????

 – About 6 months ago.

Holy shit Frontier is absolute dog shit. Ive been without intenet for nearly a whole month, and I've contacted support 3 times already to complain about it. It started going out on the 2nd this...

Holy shit Frontier is absolute dog shit. Ive been without intenet for nearly a whole month, and I've contacted support 3 times already to complain about it. It started going out on the 2nd this month, and i had to wait until the 4th for a technician to show up. Never f%@king came. Then miraculously I had Intenet after blasting Customer support for an hour and for them to tell me we weren't supposed to have a technician, yet the dickheads decided to make a ticket days before to have a technician come out. Anyways after my Internet had surfaced from the piss of God himself, it f%@king cut out on the 8th, so I had to wait until the following Monday to call since they weren't answering their phone service, and they told me to wait until the f%@king 20th for a goddamn technician. I AM STILL f%@kING WAITING! I called the support line and the f%@king wanker said we'll call you back in 20-30 minutes about the ETA of the technician. I've waited over 2 f%@kING HOURS! Jesus Christ if I don't get this f%@king internet up soon I might have to dig a f%@king 400ft trench to my goddamn house just to get Comcast at this f%@king point.

f%@k Frontier Internet.

 – About 6 months ago.

Finally canceled my service in October to save my sanity. Here's some of the highlights of just the last since.

The reason for canceling was we had our fios exterior router fail and...

Finally canceled my service in October to save my sanity. Here's some of the highlights of just the last since.

The reason for canceling was we had our fios exterior router fail and they couldn't get a tech out for at least 3 weeks. We decided we wanted to cancel the service immediately as we could get spectrum out next day, but Frontier informed us that we wouldn't receive a credit for the 24 days left in our billing cycle unless the issue was actually repaired and THEN they would be able to pro rate our bill for the non serviced days. Ridiculous but whatever. Oh, and this was a typical one hour phone call with frontier.

Spectrum came the next day, life was good... until we had to deal with closing up our account with Frontier.

When the tech finally came out, he was shocked we had waited for 3 weeks as he said that they had been going home early all month due to a lack of service calls. He had been with GTE and Verizon before and lamented that thankfully he only had another year of Frontier chaos before he could retire. He swaps out the exterior router, confirms it works, and then apologizes for all the mess and hopes he'll see us soon to disconnect the router he just replaced.

We call frontier to cancel and request the proration on the bill. Explain the whole scenario again, got disconnected twice, finally got to the cancelation people who said we had to have the customer service people adjust the bill FIRST, then go back to cancelation. Two supervisors in customer service later they figure out some abstract math on how to prorate the bill (turns out they weren't allowed to prorate the equipment rental that wasn't usable as the set to boxes weren't the problem). Eventually they submitted the prorate credit, but it takes two days to process. Back to the cancellation people who, of course, can't see the credits. They advise to call back in three days to cancel to make sure we get our credit. I point out that we're in the last two days of the billing cycle, and I do not want to get charged another month. No problem, we'll make a note on the account. Another hour of my life gone, but luckily I was already commuting home so it was nice to have something other than traffic to be frustrated at.

Monday, three days later, I call to cancel for our third try. Guess what? They want to charge for the new billing cycle, there's "no way" that someone would have told us that we wouldn't have to pay the new month, "oh yeah I see their note now, but they didn't know what they're doing", lets get the supervisor. I didn't time this call, but it took the ENTIRE TIME of my drive from L.A. to San Diego on Monday morning. We'll call it two hours to be polite. I should receive the box to ship everything back in 7-10 days.

Called back 14 days later because no box, 15 minutes this time, "oh we send those out at the end of the month, you should get it in 7-10 more days".

Box arrives. I gladly pack both set top boxes, remotes and wireless router and skip into my local UPS store to exercise this demon from my life on thanksgiving weekend.

Today i get a collection letter for $135 with no explanation. Luckily I have an hour this morning to be disconnected from frontier once and the second lady had her computer reboot on her twice. Then she asks me for my pin number from my billing statement to access the account. I don't have a billing statement, they only sent me a collection letter. "I dont know how to access your account". Fastforward to supervisor and eventually we are in. Turns out one of the set top boxes wasnt returned according to their warehouse, but the notes say five pieces of equipment returned. I point out that makes sense: two set top boxes, two remotes, one cable modem/router combo. 2+2+1=5. "but it says one box isnt returned thats why youre being charged". Shoot me.

As the tale stands today, the supervisor emailed another supervisor to flag my account that it doesnt make sense, and i should call monday to see if they did anything so i dont go to collection.

HOW is a company this big this ridiculously inept?

 – About 6 months ago.

Lanark & Shannon IL: Home & business lines down on 2/11/19. House service came back next day but business lines (we have 2 one dedicated to Credit card device) were out 8 days. Kept being told it...

Lanark & Shannon IL: Home & business lines down on 2/11/19. House service came back next day but business lines (we have 2 one dedicated to Credit card device) were out 8 days. Kept being told it would be back up next day. Was on cell phone to them for hours. Was on hold once for 1/2 hour while supposedly being transferred to supervisor then phone clicked and was hung up on with without being answered. Was routed and told different things that never happened, like being told if you leave a number they'll call back within 2 hours. It never happened. I cancelled one of my lines and look forward to getting rid of the rest.

 – About 6 months ago.

Frontier should be investigated by the FCC. Horrible customer service. Terrible company to deal with. Have dealt with this nonsense for more than 15 years as there was no option in this rural area. No...

Frontier should be investigated by the FCC. Horrible customer service. Terrible company to deal with. Have dealt with this nonsense for more than 15 years as there was no option in this rural area. No more, I am done. Last straw was when I was told by “customer service” that I needed to upgrade my internet service to qualify for a life line low income discount. I have paid monthly for high speed internet (7 mgs) from the time internet was available in this area while receiving only 1 to 2 mgs not even enough to stream a movie. Recently an upgrade to fiber optic only increased speeds in this area to an average 3 mgs. Technicians who work in home service calls in this area have said repeatedly there is no way to increase speed but customer service does not acknowledge this. Either way, I am paying top dollar for high speed internet while not receiving the service. To be denied the life line discount is so ridiculous it is mind numbing.

 – About 6 months ago.

We are very disappointed with Frontier FiOS and are considering switching to Spectrum. Either the customer service reps/sales reps are ignorant of their own pricing or they are taught to mislead and...

We are very disappointed with Frontier FiOS and are considering switching to Spectrum. Either the customer service reps/sales reps are ignorant of their own pricing or they are taught to mislead and add additional charges without telling the customer in advance. Annual contract renewal is a nightmare. It can take several months to get the new contract pricing accurate, requiring several follow-up calls and firm insistence on paying what was quoted. In our contract renewal conversation two weeks ago, I was convinced to upgrade internet speed from 150 to 200 for only an additional $10/month+taxes. It turned out to be additional ~$40/month and they won't let us go back to the 150 plan now. It is no longer available! They did not warn me that switching plans was irreversible or tell me honestly about the new charges. Now I am stuck paying for 200 and the service provided isn't more than 150... meaning, we will have to contact tech support repeatedly to get up to 200 and get what we are paying for. The Frontier CUSTOMER RETENTION LINE is 800-921-8101. I was not successful in convincing them I would leave because they KNOW that FiOS is better than broadband and they are not eager to reduce their pricing to retain a customer. #FiOSMonopolyMustBeStopped

 – About 6 months ago.

I have been a Verizon FIOS customer for the first 3 years I believe and then Frontier took over from Verizon and I have been a customer for 5 years. During the past 1 year, both the service quality...

I have been a Verizon FIOS customer for the first 3 years I believe and then Frontier took over from Verizon and I have been a customer for 5 years. During the past 1 year, both the service quality (FIOS speed) and the billing rates have become worse.

My download speed now is at 27 Mbps which is supposed to be at 30 since I pay for 30 Mbps. I spoke with Tech support and they told me that anything over 25 is good and they cannot do anything to get me the 30 Mbps download speed that I am supposed to get. A couple of years before when a similar issue happened, I was able to talk with Tech support and they were immediately able to fix the speed issue over the phone. Clearly their tech support competency has gone down.

My billing rate has gone up 20% over the past year. I called in and was told that they dont offer 30/30 speeds any more and asked me to upgrade to a 50/50 plan. At the same time I was also told that now I have to start paying $10/month router rental fee. I said I dont need a router since I have already got one. The rep told me that that is not how it works. Whether I use the new router they are going to send me, they will still charge me $10/month router rental fee. I dont know what to say. They didnt advertise about this additional equipment rental fee anywhere. Moreover, why should any customer pay for an equipment when they dont need the equipment in the first place?

This company is going down. I am going to look into alternatives and change soon enough. Its not that another $10 or $20 per month is going to affect me in a big way but their cheap tactics and their way of handling customer support is just ridiculous. I hated the time I was on the phone. I would rate this customer support experience as a PERFECT 0 - Absolutely not satisfied. This is by far the worst experience I have ever had with any company.

The top management should actually be fired because I am pretty sure they are the ones that are supporting and encouraging this behavior and these cheap tactics. I have almost developed a kind of hatred towards this company. Absolutely unethical practices.

 – About 6 months ago.

Frontier Network Upgrade Projects Timeline
https://frontier.com/resources/network-upgrade...

Frontier Network Upgrade Projects Timeline
https://frontier.com/resources/network-upgrade

 – About 6 months ago.

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install...

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install FREE CCleaner on your computer & does help internet connection
https://www.ccleaner.com/ccleaner/download

 – About 6 months ago.

90 days of trying to add WiFi boxes. Had an email quote of what my cost Would be for the additional equipment of $164 for phone, tv and internet. My first bill came and it is $205. I went ballistic....

90 days of trying to add WiFi boxes. Had an email quote of what my cost Would be for the additional equipment of $164 for phone, tv and internet. My first bill came and it is $205. I went ballistic. Three different customer service representatives and three different answers. I asked for a supervisor and ended up with one in Connecticut (I am in Tampa) tom Kelly said he would review my account and call me the next day. That was ten days ago and I have sent him 3 emails to the address he gave me. So much for a loyalty customer- we have owned our house for 35 years and have stayed with every merger or new company -that’s how we got Frontier. I am shopping around - any suggestion? Do I complain to the FCC or Fl agency.

 – About 6 months ago.

They charge arbitrary fees, gave and charged me extra fees that I did Not request!.Did not notify my when my promotion rate was going to end. When I notice that bill rate was so high they stated my...

They charge arbitrary fees, gave and charged me extra fees that I did Not request!.Did not notify my when my promotion rate was going to end. When I notice that bill rate was so high they stated my introduction rate had ended. I renogociated a new lower rate. I asked the rep when this new lower rate would be effective, and was told 24-48 hrs! I Never happened!.

 – About 6 months ago.

To say that Frontier sucks is an understatement. When they took over for Verizon, the service was really non-existent. They have improved from those horrible days but not to the point of saying they...

To say that Frontier sucks is an understatement. When they took over for Verizon, the service was really non-existent. They have improved from those horrible days but not to the point of saying they are okay..they are not. I lose my internet often, occasionally Fios too. Then you have to wait forever for tech support. After doing the standard disconnect your box and your router, they do some BS in house and then it comes back for awhile. That doesn't mean that you don't pixelate or have black outs, however. After calling a couple of times, they decided to send me a new router. So two days later an empty box arrives so I can send the old one back. Two weeks later, I call again about the router and it was never ordered.

To say they suck is really an understatement.

 – About 6 months ago.

I just go off the phone with these people. Never have I experienced the level of incompetence as I have in EVERY dealing with this company. ...

I just go off the phone with these people. Never have I experienced the level of incompetence as I have in EVERY dealing with this company.

 – About 6 months ago.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had.

In summary: I tried to move my Frontier Fios service across the street from my old house to my new home - literally 100 feet away. Although this process did not go smoothly, my complaint is only minimally related to that poor service; my core concern is that Frontier has no one in charge, no one truly empowered to solve the problem. Frontier uselessly passed me to departments that had not connection to my problem, used me as tech support for their systems at a fundamental level, used me to communicate between their departments and manage on-site tech support. I made 30 calls to resolve this simple service movement issue - a simple service transfer process, according to Frontier.

In the end, I convinced them to give me the local tech installer's direct cell number and I coordinated with him to get this handled. The installer was great and recognized that these problems are commonplace.

In summary, Frontier staff are not empowered to solve problems, communication between Frontier groups is entirely ineffective, outsourced customer service is encouraged to prolong the cure to a problem as they appear to be paid by the hour and in the end Frontier was only willing to not charge me for the many days my service was inactive. In my career, I have never before observed such incompetent customer service and business processes so fundamentally broken.

 – About 6 months ago.

Worse company ever. Bad service all the way around. Every time you call you get a different answer. They are lying and when you seem to be getting somewhere, you have just met a better liar. ...

Worse company ever. Bad service all the way around. Every time you call you get a different answer. They are lying and when you seem to be getting somewhere, you have just met a better liar.

 – About 6 months ago.

Read & Learn... Frontier Communications has the absolute worst Tech AND Customer Service of ANY business I have ever communicated with. Here"s my MOST RECENT experience (of several over the past...

Read & Learn... Frontier Communications has the absolute worst Tech AND Customer Service of ANY business I have ever communicated with. Here"s my MOST RECENT experience (of several over the past two years): I called in early January, 2019 to simply unblock my phone number & they said "No Problem, couple of hours". When that didn't happen, had to call 4x... THEN they said it would be in Feb. 2019. WHAT? Okay, whatever. So, 2/3/19, get a courtesy call from a Field Tech that he's coming out to
DISCONNECT my INTERNET. WHAT?! Nice guy... told him no, I just wanted to Remove Block from my phone... NOTHING to do with Internet. PLEASE ... DO NOT TOUCH INTERNET! He says, "No Problem". Got the phone line unblocked. BUT...3 hours later- INTERNET DISCONNECTED!! Called guy back and he called Tech in some other state and got it fixed. BUT... Now they ADDED Voicemail to my phone which I NEVER had, or requested. So, after MORE phone calls to Customer Service, they created a "ticket" to REMOVE Voicemail... but, not until Monday 2/11/19. Again, I said- PLEASE! Do NOT Touch INTERNET!

So, here we are Monday 2/11/19 and, guess what... They DISCONNECTED MY INTERNET... AGAIN! Been on the phone for over 3 hours, with several people, none of which could do anything except "create a trouble ticket" for a Field Tech to come out.... but, WOULD NOT commit to any time! Could be a FEW DAYS! NO INTERNET for DAYS!?? Yep, this is not an isolated incident, either with myself, my neighbors, and others across the nation.

Oh, yeah, FRONTIER COMMUNICATIONS is losing customers AND, they are on the hook in 2020 for a huge (Billion dollar) payment for the debt they incurred when they bought Verizon equipment in Texas, Florida, & California. HEED THE WARNING!! They may be going DOWN!

 – About 6 months ago.

Frontier Airlines SUCKS. My 6:35 am flight from Denver to Orlando was delayed today to 9 am and then delayed a second time to 11 am. I tried talking to several customer service reps who are all...

Frontier Airlines SUCKS. My 6:35 am flight from Denver to Orlando was delayed today to 9 am and then delayed a second time to 11 am. I tried talking to several customer service reps who are all unfriendly and unapologetic— and essentially do not know what the hell is going on. I received no email notice of the two flight delays. I arrived at DIA at 4:45 am. The kiosk also did not work. There was only one employee directing the huge overflow of waiting passengers in line to get their boarding passes. Frontier Airlines is grossly incompetent and delays flights 4 to 6 hours. I will NEVER book another flight with these horrible people.

 – About 6 months ago.

I finally cancelled Frontier after they gave me another price increase. I had no contract with them a they got me as a customer because they bought Verizon Fios. I canceled Feb 8th and now they say...

I finally cancelled Frontier after they gave me another price increase. I had no contract with them a they got me as a customer because they bought Verizon Fios. I canceled Feb 8th and now they say I have to pay thru Feb 28th. What the Hell. I have to pay even after I cancelled is ridiculous. They are criminals.

 – About 6 months ago.

I live outside of a very small town in NE Mississippi. My family has had Frontier DSL Modem Internet ever since early 2000. Frontier is the only ISP available where I live. I’m a huge gamer, owning...

I live outside of a very small town in NE Mississippi. My family has had Frontier DSL Modem Internet ever since early 2000. Frontier is the only ISP available where I live. I’m a huge gamer, owning multiple consoles & gaming PCs. I love to play online games, & would love to stream. My download & upload speeds are & have always been horrid. I get 1.12 Mbps Down & 0.07 Up. I’ve been a big gamer all my life, & when I got into online gaming, I’ve always been severely handicapped & couldn’t fully experience the joy my friends with Cable were having. I absolutely hate Frontier Communications. Their support is uninformed & unorganized, & want to end the call ASAP without providing any useful information. Now I’m down in the South, & they definitely take advantage of people who are not very knowledgeable about Internet service providers & speeds. We pay for Phone+Internet, it used to be $60 a month, now it’s $100. My dad is finally fed up after 10+ years, & we’re getting the newly available Hughsnet Satellite Gen5 Internet. I’m of age now & can pay/own my own Phone plan, so I’m going to use my Cellular Hotspot for online gaming. I’m going to Stream Netflix in 1080p finally & download my games on Hughsnet when my data eventually goes over. We’re done.

 – About 6 months ago.

Don’t be fooled by the office of the president link frontier‘s website. Is just another call center to placate you while they do nothing. I spent an hour with someone from that office who...

Don’t be fooled by the office of the president link frontier‘s website. Is just another call center to placate you while they do nothing. I spent an hour with someone from that office who pretended to be very concerned about my issue but actually did nothing. This company should be illegal. I’m sure many of its practices are.

 – About 6 months ago.

I've been having to reboot my cable box every time I want to watch TV. I have called them so many times and they won't do anything about. They sent me a new box and same thing happens. Why is...

I've been having to reboot my cable box every time I want to watch TV. I have called them so many times and they won't do anything about. They sent me a new box and same thing happens. Why is this happening? Maybe somebody knows.

 – About 6 months ago.

Their airplanes are in such poor shape that they couldn’t fix it in 6 hours and cancelled our flight. The next day they loaded us all on to the plane again only to tell us the plane was broken and...

Their airplanes are in such poor shape that they couldn’t fix it in 6 hours and cancelled our flight. The next day they loaded us all on to the plane again only to tell us the plane was broken and we all had to get off.

 – About 6 months ago.

Completely unreliable service and even worse customer service....

Completely unreliable service and even worse customer service.

 – About 6 months ago.

This service is absolute ass I wouldn't recommend it to my worse f%@king enemy.
The wait to talk to a representative is so damn long because everyone is calling to get this f%@ked up Wi-Fi...

This service is absolute ass I wouldn't recommend it to my worse f%@king enemy.
The wait to talk to a representative is so damn long because everyone is calling to get this f%@ked up Wi-Fi fixed. So make sure you keep your phone on the charger because about time they answer your phone will be dead. 😤

 – About 6 months ago.

I have had frontier now for 3 days. The day it was connected, the woman who was here seemed to be having a boatload of trouble getting the router up and running. She finally said she would have to...

I have had frontier now for 3 days. The day it was connected, the woman who was here seemed to be having a boatload of trouble getting the router up and running. She finally said she would have to come back the next day. She did. She still didnt get it up and running. She again had to leave saying she would be back the next day. She said that the problem was somehow with the phone line, that we were only getting half the speed we were paying for. I spoke to the housing mangager who knew the technician and my manager said that this particular tech was known for sabataging her own work to be able to pad the bill for her hours of work installing services, and that she always seemed to have to come back to do more work, then the customer gets hit with a huge bill. I called frontier and said for them to send a different tech. They are supposed to be here on Friday and will fix the problem. She called me and said she could come today, I said no, that I wanted a different tech. She got a bit huffy about it. Well, tonight we lost net. And when it came back up, we no longer had 5g. This woman has been known to cut the wires of new customers so she can come in and do more work. I have been with them 3 days, and i want to cancel, but i am stuck for two years

 – About 6 months ago.

I worked for GTE which changed to Verizon and then Frontier. Frontier by far is the worst run company I have ever seen. The operating systems are older than my Atari 2600. When we were Verizon at...

I worked for GTE which changed to Verizon and then Frontier. Frontier by far is the worst run company I have ever seen. The operating systems are older than my Atari 2600. When we were Verizon at least the systems were very good. Yeah they were greedy but they delivered for the most part. With Frontier, the only thing that goes up is the cost of service. There are so many customers leaving because Frontier does not care about existing customers. Only getting new customers which makes no sense.

Those that are in rural areas I do feel bad for you. They are never going to put fiber optics in your area so don't listen to their lies. They refuse to spend the money.

The worst is management. I worked with great people and in my history had some wonderful supervisors but their hands are tied and can do about as little as we could trying to assist customers. The top of the ranks have no clue how to run a company, treat their management or craft employees.

Those that work there still I wish you the best and for the customers, look at your options. You can do better. God knows Frontier isn't trying to improve.

 – About 6 months ago.

My family had frontier as well for about a year and it was the worst service I’ve ever received in my life. It should be illegal the scam that this company runs. 10 Mbps but in reality we received...

My family had frontier as well for about a year and it was the worst service I’ve ever received in my life. It should be illegal the scam that this company runs. 10 Mbps but in reality we received Kbps. Called countless times to be sent from rep to rep to “manager” then had the nerve to tell me it was something wrong with our devices using the WiFi... literally told me that 2 iPhones, desktop, laptop all had something wrong with them and weren’t “receiving the WiFi correctly” complete joke of a company

 – About 6 months ago.

I absolutely hate frontier but I am stuck with them. No other internet provider runs down my street and it is almost as if they take advantage of it. So we ordered a 10mbps package to start (I am the...

I absolutely hate frontier but I am stuck with them. No other internet provider runs down my street and it is almost as if they take advantage of it. So we ordered a 10mbps package to start (I am the only one who really uses internet) and they were charging us for 10 but we only recived 3.2mbps. They then later claim that they could only offer us 3.2 Mbps. They dropped the price down for us to whatever price 3.2 is. They knew the whole time. We called and asked to speak to someone about the bills for the 10mb package a year and a half ago and to this day have yet to get in contact with someone. They are "always busy" per the customer service.

 – About 6 months ago.

Frontier is the worst tv and internet provider I think I’ve ever encountered. Atleast twice a day I’ll be watching tv and my cable box and WiFi have to restart for no reason known to me. It takes...

Frontier is the worst tv and internet provider I think I’ve ever encountered. Atleast twice a day I’ll be watching tv and my cable box and WiFi have to restart for no reason known to me. It takes 10 to 20 minutes to boot back up again. I live in a regular two floor house, and the WiFi doesn’t work properly in each area of the house.
I’m so happy this website exists because I thought I was all alone.
I feel like my internet provider is based out of the year 2003.

 – About 6 months ago.

Frontier Communications is the worst! Please avoid if possible and get another service provider. We are in DFW Tx and Internet, phone and TV has outage for more than 24 hours with no ETA. No update on...

Frontier Communications is the worst! Please avoid if possible and get another service provider. We are in DFW Tx and Internet, phone and TV has outage for more than 24 hours with no ETA. No update on Twitter or Facebook..nothing. We pay way too much money to not have service or updates

 – About 6 months ago.

How is this company above the law as it relates to fraud. I called to have my phone service cancelled. The retention agent I spoke with refused to follow my directions and instead of merely...

How is this company above the law as it relates to fraud. I called to have my phone service cancelled. The retention agent I spoke with refused to follow my directions and instead of merely shutting off my phone, she also ordered me a cable box and canceled my cable cards. I have spent three hours on the phone with various agents promising to fix the order but no one has actually done so. Now it looks like my only option is to call another company and start over.

 – About 6 months ago.

I was told by a Frontier rep that no changes can be made to my account because I am in a 3 year "contract". I never signed up for any contract. The rep then told me "Yeah this happens all...

I was told by a Frontier rep that no changes can be made to my account because I am in a 3 year "contract". I never signed up for any contract. The rep then told me "Yeah this happens all the time, in fact, you're the 5th person today. Sometimes the reps just sign the customers up for contracts and they dont even know about it." As you can imagine, I was surprised to hear this. I emailed the corp office and they said they would look into it. Also my rate went from $19.99 (for the only internet speed available in my area 1.5mb) to $34.99 overnight. Add to this I have CONSTANT outages. I refer to Frontier as Pakistani internet, but even in Pakistan their average speed is higher than mine in North Carolina. Worst company ever.

 – About 6 months ago.

A petition should be created to boycott this company not only for false advertisement but for breach of contract as well. “High speed internet”, is a joke. Promises a “two year price lock...

A petition should be created to boycott this company not only for false advertisement but for breach of contract as well. “High speed internet”, is a joke. Promises a “two year price lock guarantee”, and increases your price after 1st year is not upholding their end of the contract. And of course you have the outrageous “early termination fee”, that they try to pin on you when you only want to escape their screw ups! If spectrum cable wasn’t equally corrupt money hungry pigs I’d stay with them #cutthecord

 – About 6 months ago.

So u pay for 12mbps because that's the highest package I can get and dont even get 1mbps what the f%@k kind of company are they....

So u pay for 12mbps because that's the highest package I can get and dont even get 1mbps what the f%@k kind of company are they.

 – About 6 months ago.

This is some bullshit! I cant do shit on my phone or computer because the router wants to have a seizure every 2 goddamn minutes! I'm supposed to be getting “high speeds of up to 100 mbps” but...

This is some bullshit! I cant do shit on my phone or computer because the router wants to have a seizure every 2 goddamn minutes! I'm supposed to be getting “high speeds of up to 100 mbps” but all im getting is a f%@ked up excuse for a connection. Another problem is what the f%@k am I supposed to do when it rains, just accept that the wifi is completely shut down. I’ve called over and over but they always tell me the same bullshit for the same results. They cant even give me a good reason that the wifi is shit and that it goes sicko mode every 5 minutes. You can probably tell I’m not happy but guess what I WOULD BE IF FRONTIER PROVIDED WHAT THEY SAID THEY WOULD AND STOP BEING INCOMPETENT PEICES OF SHIT!!!!

 – About 7 months ago.

We arranged to switch from our arrogant cable company to #Frontier Com. But on switch day the Frontier guy went to the wrong address & the company had given him a crazy contact number not even close...

We arranged to switch from our arrogant cable company to #Frontier Com. But on switch day the Frontier guy went to the wrong address & the company had given him a crazy contact number not even close to ours. They read it back to us on the phone later and it was wrong from first integer to last. We deduced the guy went to a wrong address somewhere because we were home, waiting for a knock or a bell (stayed home for hours to get this done) no one came to the door, and no one left a message on the door, which they said he had done. He must have left it on some wrong door somewhere or other. They never admitted their mistake yet asked to reschedule. No way. I told them. This is no way to begin a relationship. We're sticking with arrogant Spectrum. These Frontier guys are the Keystone Cops of telecom

Amazed in Redondo Beach, CA

 – About 7 months ago.

4 hours waiting on tech. Their site reads that my appoint is in progress and the appointment is still on. Call an hour after time window and no-show tech. Find out that yesterday the service...

4 hours waiting on tech. Their site reads that my appoint is in progress and the appointment is still on. Call an hour after time window and no-show tech. Find out that yesterday the service appointment was referred to another department, then cancelled, and no one was actually coming out. Encouraged to call back in a few days to see if the service appointment is going to happen. They're the only game in town. Everyone in this county would jump ship in a heartbeat if there was another choice.

 – About 7 months ago.

How can someone constantly raise your service every year by $120.00, You then have to call them and scream. Why can't this be reasonable!!!!!! WHY DO I HAVE TO GO THIS EVERY EVERY YEAR.
...

How can someone constantly raise your service every year by $120.00, You then have to call them and scream. Why can't this be reasonable!!!!!! WHY DO I HAVE TO GO THIS EVERY EVERY YEAR.

 – About 7 months ago.

Frontier is sooooo irritating. Why do they raise your same service bill by over $100.

It is crazy. I HATE HATE them....

Frontier is sooooo irritating. Why do they raise your same service bill by over $100.

It is crazy. I HATE HATE them.

 – About 7 months ago.

Did ping test on my internet network and neighbors (whom i have been given the password for) and get spikes of 600-1000 ping with an average of 150. This is a common occurrence and it is always a...

Did ping test on my internet network and neighbors (whom i have been given the password for) and get spikes of 600-1000 ping with an average of 150. This is a common occurrence and it is always a gamble whether my internet will choose to work or not... Frontier sucks. Do not get it ever

 – About 7 months ago.

Worst ever

Pathetic...

Worst ever

Pathetic

 – About 7 months ago.

Their ‘customer service’ had me in angry raging tears this morning. Billing practices that are borderline fraudulent. Actual cable and on demand service sucks. Never again!!...

Their ‘customer service’ had me in angry raging tears this morning. Billing practices that are borderline fraudulent. Actual cable and on demand service sucks. Never again!!

 – About 7 months ago.

Not sure why my comment was given a location in Canada, but I am in Florida...

Not sure why my comment was given a location in Canada, but I am in Florida

 – About 7 months ago.

I am sick of calling the help center, spending at least 30 minutes on each call, getting a different story from every representative to whom I speak, all of whom apologize profusely, but nothing ever...

I am sick of calling the help center, spending at least 30 minutes on each call, getting a different story from every representative to whom I speak, all of whom apologize profusely, but nothing ever changes. I was told I would have a loyalty credit that would have to be applied yearly, but when I called, the credit had now been reduced from the 50.00 I was promised to 40.00. Further, they did not even want to do that. Their stock has tanked and we can only hope that Florida can get a decent company when they fail.

 – About 7 months ago.

I live in a rural area and have had frontier for probably over 10 years. It has always been sub-par speed, but they were the only ISP in the area. I made service calls regularly, the technician was...

I live in a rural area and have had frontier for probably over 10 years. It has always been sub-par speed, but they were the only ISP in the area. I made service calls regularly, the technician was here so often we had a stocking with his name on it at Christmas, they even ran brand new phone lines straight to the house, and we were always told there were no faster routers available. What you see is what you get basically. I recently cancelled & tried Hughes Net who has now started advertising in the area. That's a whole other nightmare I don't want to relive. So now back to frontier. Called on Jan 13, new account established, tech couldn't get here with a new modem until the 24th. I asked if we could just re-activate the router I had since it was still sitting in the same spot, just needed to be plugged in and was told that wasn't possible. Jan 24th comes and goes and nobody shows up. No call, no show. I called that night & was told the ticket was marked for a tech to come but ironically it was also marked as a "self install". I asked for clarification of "self install" & was told that I was going to be re-activating the existing router myself with a tech support person on the phone. Funny how that wasn't a possibility 2 weeks ago. Anyhow, we did not get it going so I had the pleasure of waiting another week for new equipment to arrive. Plugged it in, lights blinking, called tech support, and about an hour later I finally had service to the tune of less than 1 mbps. Oh the joys of technology and customer support!! And no improvements for my area for the foreseeable future. Just to give you an idea... I am in the NW corner of TN and the server I connect to is in Atlanta. WHAT? Unreal, right?
Best of luck to you all and by the way, if you live in a rural area like me, save yourself the headache & don't bother with Hughes Net. Believe it or not, they were slower, ruder, and withdrew 400 unauthorized dollars from my checking account.....Sorry for such a long post, but just got off the phone with them & have to admit it felt pretty good getting my vent out.

 – About 7 months ago.

Internet's been down a lot lately in the house. I called customer support and after almost three hours, we determined the router must be bad. Someone will come out in a few days to service it,...

Internet's been down a lot lately in the house. I called customer support and after almost three hours, we determined the router must be bad. Someone will come out in a few days to service it, they said. Haha, if I switch services, they'll be here tomorrow. :)

It's also annoying hearing the "tech" on the other line trying to help me with my "board-band" internet. Needless to say, they led me down the wrong direction and I was far worse off than when I started two hours prior. They passed me to customer service, which was closed, so it hung up my call. Fortunately the next tech was helpful and knew her stuff, so we were able to get me back in the same position I was before I called in the first place in under an hour. Fortunately.

They said they could service our router in a few days. I said no, I want it done now, it's necessary. They said someone would call me tomorrow afternoon to talk about getting someone there soon. Really? Talk? About getting them there sooner? Tomorrow afternoon? I was hoping to have this all resolved by the time they say they're going to "talk".

Just avoid this company altogether. You'll be better off.

 – About 7 months ago.

Frontier upped their cost again. Just because. I guess their customers just think "bill us whatever and we'll pay it" because that's how they treat them. Frontier is far more expensive...

Frontier upped their cost again. Just because. I guess their customers just think "bill us whatever and we'll pay it" because that's how they treat them. Frontier is far more expensive and far worse than other services in our area. Stay clear from them.

 – About 7 months ago.

Like many companies, you call to ask them a generic question (like how much something costs or ask if there's a power outage in your area) and they take you through 15 minutes of unnecessary...

Like many companies, you call to ask them a generic question (like how much something costs or ask if there's a power outage in your area) and they take you through 15 minutes of unnecessary security questions (most of which you don't have the answer to because they were never set up) only for them to hang up or tell you they can't help you. What jerks! The next time they go to the grocery store and can't find an item, I hope the person they ask drills them about their personal life and account information before they tell them "I have no idea where that item is."

 – About 7 months ago.

Frontier (FIOS) has a corporate policy of gouging long time customers who decide it's time to disconnect. The deal is to charge for one month after you notify them of your intent. They will not...

Frontier (FIOS) has a corporate policy of gouging long time customers who decide it's time to disconnect. The deal is to charge for one month after you notify them of your intent. They will not listen when you call. They will not let you talk to anyone with any authority to do adjustments. Their behavior is such that it incites anger. There is only the drive to get the bill paid. I refuse. I will not be gouged. I refuse to pay the unwarranted charges.

 – About 7 months ago.

My FIOS connection has been out for the past day and support says the earliest a service tech can be out is at least another 24 hours. This has killed my internet and phone service. Other services...

My FIOS connection has been out for the past day and support says the earliest a service tech can be out is at least another 24 hours. This has killed my internet and phone service. Other services requiring the internet connection are also affected.

Contacted support again for an update and informed an account manager will be contacting me within 48 hours (note; this is after the scheduled service appointment.

 – About 7 months ago.

Tried to get on auto pay from their website only to find out the way the page is setup I managed to just put my credit card in my account folder. This is stupid. Why would I enter my credit card info...

Tried to get on auto pay from their website only to find out the way the page is setup I managed to just put my credit card in my account folder. This is stupid. Why would I enter my credit card info if I wasn't going to use it to pay my bill on auto pay when you can pick out what day you want it paid. I think the web site sucks.

 – About 7 months ago.

Absolutely WORST interest service provider we have EVER had. It drops constantly and they don't care. You call it in and they schedule a repair - bit NEVER for the same day. It eventually comes...

Absolutely WORST interest service provider we have EVER had. It drops constantly and they don't care. You call it in and they schedule a repair - bit NEVER for the same day. It eventually comes back on before the repair, so they don't come. And then it goes right back out again. Can't wait to see the max exodus to Bevcomm when they become an option this year.

 – About 7 months ago.

Promised 200 mbs/ second. bunch of f%@king bullshit. cant even watch a Youtube video in 720P while close to the router on the latest iphone. Frontier is shit...

Promised 200 mbs/ second. bunch of f%@king bullshit. cant even watch a Youtube video in 720P while close to the router on the latest iphone. Frontier is shit

 – About 7 months ago.

Whenever I call, I know I am going to be on the phone forever. I have to just push buttons to get to a real person. I NEVER go into the prompts...I never can go where I need to. Why to they have to...

Whenever I call, I know I am going to be on the phone forever. I have to just push buttons to get to a real person. I NEVER go into the prompts...I never can go where I need to. Why to they have to have such a junked-up system? The people rarely know what they are talking about and give bad information.
They do not know "The Mailbox Rule", where if a payment is sent via USPS, the date of the postal mark is the date of acceptance. They ought to just go by that and stop all the late fees. So messed up. I dread paying my bill.

Also, I am getting 1Mb of signal and paying over $44 dollars a month. They don't want to help me on this.
Hypocritical because they offer 12G to other areas for $32 dollars. When I talk to the customer service for a reduction in charges, they tell me to bundle more products, spend a little more money, and get my saving s that way. So I guess I am just stupid.

I am on a fixed income and they offer this "Lifeline" product that is offshore and sounds like it is in some dirty sweatshop when they answer. I guess it is fashionable to destroy good things these days.

Thanks for the platform. Any class-action suits available?

 – About 7 months ago.

I understand a company wanting to make money but this company is evil. It doesnt matter to them if you are a family on a budget or a newly widowed elderly woman...all are fair game for their...

I understand a company wanting to make money but this company is evil. It doesnt matter to them if you are a family on a budget or a newly widowed elderly woman...all are fair game for their shenanigans and out right lies and obfuscations. If you are in the market for any kind of cable service....run, run far away.

 – About 7 months ago.

I was switched from Verizon to Frontier Communications with no authorization or options. From day 1, I have had nothing but problems with the equipment, customer service & worst of all the billing. ...

I was switched from Verizon to Frontier Communications with no authorization or options. From day 1, I have had nothing but problems with the equipment, customer service & worst of all the billing. Everything would be working fine in the night and the next morning I'd be locked out of various channels, Internet crashes, etc. when I would call I would sometimes hold for extended periods of time and then my calls dropped multiple times, in one attempt to resolve an issue. It's so irritating because they say "can I get a call back number in case we get disconnected" then I'd get disconnected and have NEVER had a representative call back. Most of the representatives have minimal training so I spend 3 times the amount of time troubleshooting.

Then there's the issue of billing, I have been billed for services I never requested. I have bank records showing I have made payments every single month, then I get these statements showing I owe $345.00 and they just arbitrarily charge for services I was never charged for by Verizon. Yesterday I received a statement saying I owed them $530.00 in past due payments. After reviewing my summary of charges, they added random fees, i.e. ENHANCED CALL WAITING (what the hell is that). and other expensive features I did not order. I have made several calls to resolve my billing/equipment issues and I actually thought I had made progress. But after being hung up on 3 times in one attempt to resolve an issue I was guaranteed a $50 credit by a rep named Martin, which never was applied. After that I spent a considerable amount of time with a rep named Kayla, we reviewed my services line by line,it was established my bill should NEVER exceed 147.00 +/- monthly. The very next month I received a bill, it was $198 per month just out of the blue. The very next month my bill comes in at $203.00. All the while I am making my payments every month. That's when I get a shut off notice if I didn't pay $520.27 overdue by 1/4/17. I called the billing dept, held over 20 minutes a spoke with a representative name Shuree on 1/4/17 and asked for itemized review to "JUSTIFY" this statement, knowing the was no explanation. She had seen record of the numerous calls regarding this crap and basically sat on the phone with me for over 40 minutes stunned, unable to answer a single question and could not offer an explanation or a resolution. She said that she would have her manager review my account and get back to me. Well, that hasn't happened. And Mark my words if this effects my credit in any way, there will be big problems.

At this point I am compelled to file a report with the Federal Trade Comission and the Better Business Bureau. Fellow consumers, watch your bill and don't let them gauge you like they're trying to do to me. I have ahad conversations with neighbors and they too are experiencing the inflated bills and poor service. I will also switch to another company & tell anyone that will listen what I've experienced with them.

 – About 7 months ago.

Where I live, Frontier is the only internet option - and even then, they only offer the smallest plan in my area. Its suppossed to be 12mb, but we rearely get over 10kbs. Thats when the service is...

Where I live, Frontier is the only internet option - and even then, they only offer the smallest plan in my area. Its suppossed to be 12mb, but we rearely get over 10kbs. Thats when the service is runing at all. It goes down constantly, and there is never an explination. On on my fouth outage this month, now over 12 hours - and the last one was for five days.

Coustomer support is always a long wait- and half the time they want you to self diagnos on the internet. How can you do that when you called because the internet is not working??

I am constantly told that they have no information about my outage because I'm not in an outage zone....there are like three houses out here, i will never be in an outage zone...but it is always 5 days before anyone can look at their lines. Not my house line, the actual company lines. How can an internet company not be able to ping its own lines to find information loss?

Speeds are slow, always less than advertised. The network is always going down. And though costomer service is pleasant enough, they can't help you resolve anything. This service has cost me jobs because i couldnt reliably log into work sites. I wish I had another option. Any other option.

 – About 7 months ago.

I cancelled my service on January 9th
They just automatically withdrew another payment on January 24th and will not refund the charge !
Frontier device sucks and they will rip u off...

I cancelled my service on January 9th
They just automatically withdrew another payment on January 24th and will not refund the charge !
Frontier device sucks and they will rip u off !!!
Internet connection sucked also ! Never got above 2 mbps !

 – About 7 months ago.

Got a recorded call..to call back same day. Nobody seems to know why. They said maybe it was to reup since contract is ending. I got put on hold for an hour and hung up. I called back today. No...

Got a recorded call..to call back same day. Nobody seems to know why. They said maybe it was to reup since contract is ending. I got put on hold for an hour and hung up. I called back today. No record of last nights conversations, nobody knows why and further such a call would never have been made. Say what?
So I mention the end of the contract. The guy goes into an extended sales pitch and threatens $400 end of contract fines. Good god it ends in 1-1/2 weeks...I just want to know what options exist. I don't think "sharp edges on cell phones" are even relevant. He would not stop after 15 mins. so I hung up. This is a business model? God I hate this company.....2 days in all of phone time and nothing accomplished except twisted stomach...

 – About 7 months ago.

Had a dispute with my bill. Sent me an email to upgrade my speeds for free and stay with same plan. Called, lady was nice and did the upgrade for me. Hey my bill and the lady setup a entire new...

Had a dispute with my bill. Sent me an email to upgrade my speeds for free and stay with same plan. Called, lady was nice and did the upgrade for me. Hey my bill and the lady setup a entire new package. I'm paying twice as much now. Also there is 75$ technician fees when no technician came out and no technician was needed. No new equipment was needed for this upgrade, just a simple click of a button. After calling about 5 or 6x and talking to just as many different reps over a months time. I finally get someone to change my service back to normal. Now there is technician fees again. She says I noted what's going on, the fee will be taken off next bill. Ok great I guess. Fee was never removed. Now the these fees are in dispute. This dispute lasted from Sept until december. They decided to make me pay for everything, for all their f%@k ups. What a scam these people are. They're f%@king shit, Scum of the earth, Misleading, lying, stealing, hypocritical morons.
Angry angry customer who wont stop until frontier is ran into the ground.

 – About 7 months ago.

Campus, IL

Internet went down yesterday. Called to pay my bill, figured they shut me off. That is correct according to john at collections. Pay my bill, he turns my service back on and...

Campus, IL

Internet went down yesterday. Called to pay my bill, figured they shut me off. That is correct according to john at collections. Pay my bill, he turns my service back on and says it will be down within 30min. In law calls and asks if internet is down because his is. He calls and someone tells him it's down out here. john lied to me not saying a lick about it not working regardless of my bill. Just another misdirection by frontier to divert people because they dont really know what their doing. If I had another option in my area I would burn frontier to the ground. They suck, their incompetent, not smart, their liars and thieves. They steal your money and return no service. How are they getting away with this?

 – About 7 months ago.

1/21/2019 had an appointment with frontier to install dios in our said they would be here between 1 and 5 and did not show or call finally called them at 7 the lady said he was still coming. BULL....

1/21/2019 had an appointment with frontier to install dios in our said they would be here between 1 and 5 and did not show or call finally called them at 7 the lady said he was still coming. BULL. Called the next day said they can't be here for a week let see if they show not holding my breath. Wishing for a better option Dave

 – About 7 months ago.

Tried to lower my bill by getting rid of my home phone last month. consumer service said they would and would lower my bill by $40 I get this month's bill it is exactly the same and my home phone...

Tried to lower my bill by getting rid of my home phone last month. consumer service said they would and would lower my bill by $40 I get this month's bill it is exactly the same and my home phone is still working after calling 6 times to remove it. bye bye frontier you suck

 – About 7 months ago.

Whoever created this god-awful company should commit neck rope...

Whoever created this god-awful company should commit neck rope

 – About 7 months ago.

I cancelled my Frontier service December 2018 and they sent me a bill for service I did not have in January 2019, and also charged me a disconnection fee, I will give Customer Service a 0 out of 10....

I cancelled my Frontier service December 2018 and they sent me a bill for service I did not have in January 2019, and also charged me a disconnection fee, I will give Customer Service a 0 out of 10. Never got to speak to a manager, was put on hold for 20 min then the call was disconnected. I called back and was transferred 5 times, seems Frontier does not know what they are doing.

 – About 7 months ago.

I was never a customer of Frontier. AT&T sold their Connecticut service to Frontier and I cancelled before that happened. Frontier list my account as 6 months past due and listed that and a write off...

I was never a customer of Frontier. AT&T sold their Connecticut service to Frontier and I cancelled before that happened. Frontier list my account as 6 months past due and listed that and a write off of collections account in my credit report for 30.00. AT&T owed me a credit which I never received. Frontier told me it was an error but are not going to fix it as it my problem to resolve with the credit reporting companies. They also said it was not a big deal as it will fall off my credit report in 6 years.

 – About 7 months ago.

Daniel Mc Carthy should be ashamed for scamming seniors moving sto Florida to enjoy their retirement. Your business practices are a rip off and you lie to customers and will refuse to let them talk to...

Daniel Mc Carthy should be ashamed for scamming seniors moving sto Florida to enjoy their retirement. Your business practices are a rip off and you lie to customers and will refuse to let them talk to anyone of authority when called. You should be put out of business.

 – About 7 months ago.

I live in palm harbor, Fla. Just moved tonFlorida spent hours on the phone before the move to settle on a price. My first bill is $40.00 dollars more a month. I have spoke to 3 supervisors they all...

I live in palm harbor, Fla. Just moved tonFlorida spent hours on the phone before the move to settle on a price. My first bill is $40.00 dollars more a month. I have spoke to 3 supervisors they all basically said too bad not allowed to quote taxes. These are not all taxes, have emailed office of the president 3 times no response. Someone should go after this company I have never dealt with such corruption!Imwill be fighting to get out of my contract.

 – About 7 months ago.

Have had two 2-year contracts with Frontier for business internet and phone. The first one was quite seamless. The second 2 years, not so much!! They screwed up my contract signing, messed up the...

Have had two 2-year contracts with Frontier for business internet and phone. The first one was quite seamless. The second 2 years, not so much!! They screwed up my contract signing, messed up the payment amount that I was promised, and I've had 2 different times that either phone or internet was down for several days and they couldn't send techs out for several more days. Finally in July 2017, after many hours talking to them, I got someone on the phone that could help. I paid the promised amt from then until my last statement. I'm now being told that, after an audit, they are adding $20/mo to my bill because of the contract that I signed 18 mo ago."Why wasn't I notified of the increase?" I asked. Supervisor Trish says "you were in July 2017". Really??? WTF. That was only one of the irritating things that she told me! Needless to say I will be leaving them asap. Just not sure where to go. Not many choices in our area. That's the problem. No real competition.

 – About 7 months ago.

My contract with Frontier ended December 2018 and they charged me more than twice I paid for for the same Internet speed. Called customer service, retention department & their supervisor. They all...

My contract with Frontier ended December 2018 and they charged me more than twice I paid for for the same Internet speed. Called customer service, retention department & their supervisor. They all said that's the best they cannot adjust the rate. I cancelled the Internet service the next day and the customer service rep told me that she can keep my same rate as before. I told her too late because I signed up for Comcast with higher speed and cheaper price. These companies just provide promotional rate to new customers and don't care about the existing customers.
NOTE: Wait time to talk to a real person is always over 15 minutes. Just found out Frontier charge disconnection/cancellation fee.

 – About 7 months ago.

The MOST UNRELIABLE internet you will ever experience in your life. Do NOT count on this working every day, expect frequent random outages, and sometimes extended periods of time without...

The MOST UNRELIABLE internet you will ever experience in your life. Do NOT count on this working every day, expect frequent random outages, and sometimes extended periods of time without communication ability.

 – About 7 months ago.

OHIO... don't bother doing anything less than a formal complaint with the PUCO, don't do informal complaints its a waste of time. Ripped me off for $500 of work not done, said i had to have a...

OHIO... don't bother doing anything less than a formal complaint with the PUCO, don't do informal complaints its a waste of time. Ripped me off for $500 of work not done, said i had to have a phone working for them to come repair it, said they were here 2 times and were not, the story goes on for hours