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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 24 minutes ago.

Home phone went out sometime today in thousand oaks, waited forever for customer support, no response. Latest of multiple problems....

Home phone went out sometime today in thousand oaks, waited forever for customer support, no response. Latest of multiple problems.

 – About 1 Hour ago.

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This...

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This was never the case with Verizon. My internet speed is def. downgraded but I am paying the same high prices. I was also billed 3X in May. I called to iron out the billing and fix the internet speed and I had a huge wait time of over 45 minutes on the phone and my problems are not resolved. The idiot rep kept telling me I don't have an outstanding bill...--yes I know, I paid May 3X dim wit. What is a better option Comcast or U-Verse in Southern Cal?

 – About 1 Hour ago.

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This...

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This was never the case with Verizon. My internet speed is def. downgraded but I am paying the same high prices. I was also billed 3X in May. I called to iron out the billing and fix the internet speed and I had a huge wait time of over 45 minutes on the phone and my problems are not resolved. The idiot rep kept telling me I don't have an outstanding bill...--yes I know, I paid May 3X dim wit. What is a better option Comcast or U-Verse in Southern Cal?

 – About 3 hours ago.

WOW THEY SUCK SO BAD, I CANT GET ON ANY WEBSITES, GOOGLE KEPT NOT LOADING, ITS LAGGING SOO BAD..... its worse than dial up, someone please make these people go out of buisness! btw verizon you suck...

WOW THEY SUCK SO BAD, I CANT GET ON ANY WEBSITES, GOOGLE KEPT NOT LOADING, ITS LAGGING SOO BAD..... its worse than dial up, someone please make these people go out of buisness! btw verizon you suck you sell out! btw your tv channels suck too......

 – About 4 hours ago.

Why did Frontier give me to aol ? I hate aol and my computer freezes up and is running slower...Thanks Verizon..What else can you do to me today !!!!...

Why did Frontier give me to aol ? I hate aol and my computer freezes up and is running slower...Thanks Verizon..What else can you do to me today !!!!

 – About 6 hours ago.

I have had Verizon for as long as they have been installed in La Quinta California and never but once had a incident of outage or any problems at all and the one time I did have a problem they were...

I have had Verizon for as long as they have been installed in La Quinta California and never but once had a incident of outage or any problems at all and the one time I did have a problem they were out the very next day at 8 o'clock in the morning to fix it and They did! I am handicapped and homebound and I have all my social outlets on the Internet I count on my Internet and TV to work to have any entertainment at home or anything and I have no problem or reason to complain about Verizon whatsoever at all.... April 1 which I think must be a elongated April Fools' Day came along and my Internet for the first time ever started to flutter I have paid for 300 MB up and 300 MB down Internet service from Verizon and a bundle deal I paid a total of $210 a month and got all of the premium channels and unlimited long distance on my phone which I don't even use now my first months bill May from April was $460 approximately and I called Frontier for the first time, after hearing horror stories from people and on the Internet not experienceing that myself thought that they were making a lot of it up and over-stating the problems they were having I now see that they were not after spending seven hours on and off the phone with Frontier first of all when you call a customer service number you would expect to be able to understand and hear clearly the operator I could not hear or understand anything they said except for the first four words the person said to me which I think was recorded i'm not sure if it's a language problem and the call centers are in a different country and if they are I feel bad for saying anything about this but i can't tell because the "voice" coming through from the other end is so distorted that I can't tell if it's a language barrier or just a bad phone now I thought it was just the first person I talked to was not able to speak clearly or it was a bad connection. But after now over 15 phone calls most BECUSE they hung up or I was disconnected every time I've called them they've asked for a secondary number to call me back on and I've never received a call back Intel yesterday and I was just one of the phone calls that I've had with them yesterday 65 others that was disconnected after I had told the whole stipulation and story to the person And after all that and waiting on hold I would get disconnected rafter they usually asked me for the phone number to call me back on that's when I would happen and they were not call me back so when they call me back this yesterday I know that they can call me back now they just don't or they don't write down my number correctly or something I don't know so now I have no service after I called them for a reason because my Internet was at 20 MB down and 1.2 MB up after resetting my OMB and resetting my modem and my cable box and my computer and everything else I now have no service nothing has reconnected and I'm sitting here on my cell phone trying to figure out why the person had me reset everything after I told them I had just done that and then they had done something on their side and now nothing works nothing so I'm sitting here in my wheelchair in my house unable to do anything about it but sit here and tell Friday between the hours of 8 AM and 5 PM they will be here sometime between those times and thank God I don't have a job... wait I do online, but I can't do it? Then I got a call today and now well I did have a job but now I was just fired !! BECUSE I can't connect to Internet ? I was in the Business tear of Verizon because they had better customer service and faster response to outages then the residential service did but I find out from front tier that I'm now in the residential side and I don't have those benefits anymore also I was in a special program with Verizon Fios to get a discount on everything and now I don't have that anymore in fact the person that I talk to the last on the phone from front tier told me to wait until this all Fixed, to apply for that Program again ? But I just received a bill today from front tier for an amount of $1200 and they expect me to pay that and the past due amount as soon as I possibly can And they would credit my account for the approximate two weeks that I have not had service after they fix my service but they want me to pay the bill for the service that I have a received before I get and they would credit my account for the approximate two weeks that I have not had service after they fix my service but they want me to pay the bill for the service that I haven't received before I get a a adjustment of my bill or a credit they called and adjustment but I assume it is a credit but you never know maybe they might charge me more for not having service so as of right now I've been sitting here for approximately two weeks with no service and I am to see here in till Friday and the technician that God is to send down from heaven above is going to fix the problem that they can't figure out what it is from their offices somehow he's going to fix it by doing something magically inside of my house even though the router is working properly and the OMB is working properly and tack I'm even getting a signal through the fiber-optic line and nothing is changed at all except for Verizon's name not being on my bill anymore now I just says Frontier so why is my service not working ????? I don't know and I design networks at company's with over 100+ workers and networks at data centers like level 3 and big company's I can't name BECUSE of DND agreements and I have no idea why when I called frontier they told me to open up my router ? I was like oh let me get a screwdriver then she said to open a browser window and type 1.92.168.1.1 and I said do you mean 192.168.1.1 and she said yes I said well I would but I have changed my networks default IP address but I am logged into it now and she said go to wireless and I said I have the wireless turned off and she said well that's the problem and I said that I turned off the radios and she was like what ? And I said I was a network tech and she had the balls to say that she was of frontier technician specialist o laughed my butt off and continue to last for about four more minutes because I was so frustrated because as I was laughing the phone got disconnected but I know that she hung up on me and she didn't call me back that was after A two hour phone call that I have been transferred to three different people and I'm still supposed to remain sane I don't know how that supposed to work ??? When I started this post it said that there was no limit to how long or how many characters I type and that turned out to be true because this is the longest post side of her posts in my entire life

 – About 7 hours ago.

They added a whole bunch of stuff to my bill without my permission bringing my bill up to 230.00 a month and will not remove the charges. I removed my movie channels and got cheaper Internet and they...

They added a whole bunch of stuff to my bill without my permission bringing my bill up to 230.00 a month and will not remove the charges. I removed my movie channels and got cheaper Internet and they raised it way higher I was paying 183.00. This company sucks so bad and I will be stopping there service real soon

 – About 10 hours ago.

I'm a prisoner to frontier because my building is HOA. 6 weeks without phone. Many service calls, no shows and no fix. Many, hours on the phone. ...

I'm a prisoner to frontier because my building is HOA. 6 weeks without phone. Many service calls, no shows and no fix. Many, hours on the phone.

 – About 12 hours ago.

I wish this did some good, however I fear they really do not have the ability, willingness, technology, or even care about their customers or for that matter their employees.
I live in Bryson...

I wish this did some good, however I fear they really do not have the ability, willingness, technology, or even care about their customers or for that matter their employees.
I live in Bryson City N.C. and I have contacted the OTP line 3 times (office of the President ) you get a supposed upscale CSR (customer service rep) president is always too busy to care about the people who send him $$ monthly.
At times I get a whopping 3 mg down and .6 up and I was told I was lucky I was getting that!
I moved from So. Fla. leaving Comcast where I was getting 50 mg down and burst to 75 to 100 mg down and the rain did not affect my phone, internet or cable services, the local cable company line stops about 1/2 mile away as soon as they get here there are 22 of us going to jump ship, and they pass another 20+ homes on the way, hopefully Frontier will get what they obviously want... us all to leave them!

 – About 1 Day ago.

Horrible service, frequently goes out, frequent slow downs. Will be switching very soon!...

Horrible service, frequently goes out, frequent slow downs. Will be switching very soon!

 – About 1 Day ago.

I called Frontier to remove the phone service from my (formerly Verizon) FiOS package. After hours on chat and on the phone, I finally got through to someone who understood what I wanted and placed...

I called Frontier to remove the phone service from my (formerly Verizon) FiOS package. After hours on chat and on the phone, I finally got through to someone who understood what I wanted and placed the order. 3 days later, Frontier turned off my Internet and cable.

I spent 110 minutes on the phone and spoke to three different people, having to start all over each time I got transferred to someone else. They claim they can't reinstate my old account and turn the service back on because as far as they are concerned, the account is cancelled. So now I have to way four days for a tech -- a tech who I don't need, because I don't want them to change anything in my current setup.

After reading some of the other stories here, it looks like it is unlikely that the tech will actually show up, anyway.

I had Verizon FiOS for 11 years and never once had any problems whatsoever.

 – About 1 Day ago.

Wow... I had the exact same experience as the person in College Station TX on the exact same time frame (May 18-20). Now have basic cable and 25Mbps Internet for the same price I was paying for just ...

Wow... I had the exact same experience as the person in College Station TX on the exact same time frame (May 18-20). Now have basic cable and 25Mbps Internet for the same price I was paying for just ( and slower ) DSL..

 – About 1 Day ago.

Down again in Manhattan Beach. Frontier sucks!...

Down again in Manhattan Beach. Frontier sucks!

 – About 1 Day ago.

If you ever plan on playing an online Video game, DO NOT GET OR KEEP FRONTIER! It is worth the effort to switch isp's, you'll be so much happier with your connection afterwards....

If you ever plan on playing an online Video game, DO NOT GET OR KEEP FRONTIER! It is worth the effort to switch isp's, you'll be so much happier with your connection afterwards.

 – About 1 Day ago.

thisv god damn frontier internet service in brookville indiana,is the pits,goes out at least 4 btimes per day average.4 times this morning allready.i really am thinking of going to dish,you god damn...

thisv god damn frontier internet service in brookville indiana,is the pits,goes out at least 4 btimes per day average.4 times this morning allready.i really am thinking of going to dish,you god damn fucking basterds, eat shit and die you pukes.TWHM6

 – About 1 Day ago.

Frontier is the worst. At least with Verizon our internet didn't go out once a day. Even if they offered free services, I wouldn't take it so I wouldn't need to deal with this piece of...

Frontier is the worst. At least with Verizon our internet didn't go out once a day. Even if they offered free services, I wouldn't take it so I wouldn't need to deal with this piece of shit company.

 – About 2 days ago.

Our cable is out; we have no wifi. They can't send anyone to our house for 6 days!!!...

Our cable is out; we have no wifi. They can't send anyone to our house for 6 days!!!

 – About 2 days ago.

HBO Go still broken...

HBO Go still broken

 – About 2 days ago.

We pay for 30 Mb/s Internet. When we were still with Verizon, I would get 10-20 Mb/s when using Wifi, which is expected. Ever since we were forced over to Frontier, I get between 1-3 Mb/s. That is...

We pay for 30 Mb/s Internet. When we were still with Verizon, I would get 10-20 Mb/s when using Wifi, which is expected. Ever since we were forced over to Frontier, I get between 1-3 Mb/s. That is unacceptable. This is easily the worst experience I have ever had with anything. Does anyone know how I can get in contact with a contract killer? I think a certain CEO needs a special visit.

 – About 2 days ago.

Worst damn service on the planet. Two soup cans and a string would be better. Jiggle the wire seems to be their answer for everything. Shitty service like this could only exist in markets with no...

Worst damn service on the planet. Two soup cans and a string would be better. Jiggle the wire seems to be their answer for everything. Shitty service like this could only exist in markets with no competition.

 – About 2 days ago.

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He...

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He never came. I tried calling Frontier about it, and after being on hold for half an hour, we had a technician scheduled to come Friday. Friday arrives, and still nothing. I call Frontier again, and I find out that IT WAS RESCHEDULED TO A MONTH LATER. I'm done with their crap, and switched to a much better ISP

 – About 2 days ago.

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He...

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He never came. I tried calling Frontier about it, and after being on hold for half an hour, we had a technician scheduled to come Friday. Friday arrives, and still nothing. I call Frontier again, and I find out that IT WAS RESCHEDULED TO A MONTH LATER. I'm done with their crap, and switched to a much better ISP

 – About 2 days ago.

My brother in law told me about his experience with Frontier in Long Beach. Multiple outages on several services lasting for days! Since I had worked in this industry for over 35 years, I could not...

My brother in law told me about his experience with Frontier in Long Beach. Multiple outages on several services lasting for days! Since I had worked in this industry for over 35 years, I could not believe what I was hearing. Plus a rate increase? Wow!!

 – About 3 days ago.

Lol, so if I fail my online class because I can't connect to the Internet due to Frontiers bullshit I feel like Frontier should reimburse me for my class. Also pay for the extra year of tuition I...

Lol, so if I fail my online class because I can't connect to the Internet due to Frontiers bullshit I feel like Frontier should reimburse me for my class. Also pay for the extra year of tuition I will need since I will not graduate on time. This is some serious bullshit. My phone hasent connected to the wifi in a week. I'm using the 4g on my phone and I'd like to have some wifi please.

 – About 3 days ago.

Frontier is absolutely the worst company ever. It is like going back to the Dark Ages where they can do anything they want without fear of repercussions. On May 24th my service was supposed to be...

Frontier is absolutely the worst company ever. It is like going back to the Dark Ages where they can do anything they want without fear of repercussions. On May 24th my service was supposed to be switched to a faster internet and extreme TV package. Instead of getting upgraded service My service completely stopped working. No internet and no TV. When I spoke to customer service they show the order is completed. After spending over 10 hours and 20 different phone calls with tech support in the Philippines and customer service folks in Virginia and other places I still have no service. I've been given the run-around forever. Now I'm told they're issued a trouble ticket to fix this by May 30th. However at this time I have absolutely no faith that they will actually fix this if it is not fixed by maitre d on the morning of May 31st I'm switching to Time Warner. Good luck Frontier.

 – About 3 days ago.

I was 3 weeks without internet. Two service calls, no internet! Five more apps for service calls and the tech guys never showed up! 5 times I waited for a call. Then thy send me a bill!!! I have...

I was 3 weeks without internet. Two service calls, no internet! Five more apps for service calls and the tech guys never showed up! 5 times I waited for a call. Then thy send me a bill!!! I have never been treated to such brain dead customer service people.

 – About 3 days ago.

Frontier failed to honor our existing contract with Verizon. We cancelled our cable with Verizon, and although Frontier didn't forget to take the cable boxes, they forgot not to charge us for a...

Frontier failed to honor our existing contract with Verizon. We cancelled our cable with Verizon, and although Frontier didn't forget to take the cable boxes, they forgot not to charge us for a service we no longer had. Also, the correction to our contract has been botched: wrong dates, no written record of promised monthly rates, no invoices. A big mess. It's ridiculous that their mishandling of the transition from Verizon has actually cost us money. I'm fed up and must check out the alternatives.

 – About 3 days ago.

Losing phone service is not a disaster.
The way Frontier employs people to (1) not tell the truth (No, No supervisor is present); (2) provide poor service (ever had a chat person just stop...

Losing phone service is not a disaster.
The way Frontier employs people to (1) not tell the truth (No, No supervisor is present); (2) provide poor service (ever had a chat person just stop typing and ignore your questions); and (3) Make service promises (yes, someone will be there between 8 and 5) is a disaster.

Even when the phone service, their core business, is not working well, it is relatively easy to be honest with paying customers and escalate discussions if the customer believes that is important.

If all I experienced was no phone service, I would not be complaining. I am complaining because Frontier has engineered their customer service to fail in worse ways than their core business fails. Sad.

 – About 4 days ago.

Phone, Internet and tv are all out. No ETA on local outage. On demand hasn't worked since April. Expensive and unacceptable service. Will be dropping them ASAP. ...

Phone, Internet and tv are all out. No ETA on local outage. On demand hasn't worked since April. Expensive and unacceptable service. Will be dropping them ASAP.

 – About 4 days ago.

Had the tv boxes, DVR, and wifi router/modem in place, all correctly wired, and functional, but the pinheads at Frontier could not turn on the services. Even worse, after several phone calls to...

Had the tv boxes, DVR, and wifi router/modem in place, all correctly wired, and functional, but the pinheads at Frontier could not turn on the services. Even worse, after several phone calls to Frontier, we told them we didn't want our services cancelled, but those ignorant individuals cancelled our service, WITH a credit on the account. One of their head honchos stated they got corrupt data from Verizon, and it's the root of the problem. Doesn't fly. Why did the data work just fine for Verizon? What happened is a Frontier pinhead went monkeying around with the data, because they knew better, and jerked it up bad. This is what I did in the military before retirement in 2013; built computer networks, hardwired them, ran tactical satellite radios, and tied them into the computer network. Funny thing though..... Charter Communications managed to take the order for phone/internet/tv service in ONE day, came out the NEXT day 1 hour BEFORE the scheduled time, and had ALL services up within 1 HOUR! Those Frontier bobble heads must be hardcore union-ites! The level of pure incompetence cannot be rivaled by anyother company! Yeah, I filed a complaint with the CA PUC to get my money BACK! I doubt you could find a Dunce Cap in this country, because Frontier has the market on Dunce Caps cornered!

 – About 4 days ago.

You guys will love this story.
I work from home. Schedule my internet installation appointment a month in advance - a few days after I move to my new place.

Day comes, no one...

You guys will love this story.
I work from home. Schedule my internet installation appointment a month in advance - a few days after I move to my new place.

Day comes, no one shows up. They say they cant find my account and I never had a scheduled day. 6 hours worth of calls later, I have a new date and new account.. but I have to wait a month for it.

Time goes by, call a week before my setup day to double check everything was good to go. Apparently they deactivated my account with no noted reason. Wtf?

Call AGAIN. Get a new account setup but customer service couldn't set a date because they couldn't get the info to go through on their system and didn't know why. Promised a call at 7am the next day. Of course no one calls.

Reach out to their twitter. They say I have 3 accounts. They fixed everything, they said. Said they reached out to the local managers and technitians and I'd get my internet installed the next day. NO ONE SHOWS UP.

Now a new agent on their Twitter is talking to me saying they never had a date scheduled and that they'll contact the Accounts Manager - who will contact the agent I talked with or call me.

Now I'm in wait. I haven't been able to work for 3 MONTHS because these guys can't get their sh*t together!

My apartments come pre-equipped with FIOS. HOW HARD CAN THIS BE?!!

 – About 4 days ago.

Failed to show up for installation and rescheduled for two weeks later. No internet and work out of my home. Not a single issue with Verizon in two years...no outage whatsoever....

Failed to show up for installation and rescheduled for two weeks later. No internet and work out of my home. Not a single issue with Verizon in two years...no outage whatsoever.

 – About 4 days ago.

I haven't had complete service (internet, TV, phone) still they took over from Verizon April 1 2016. My entire system goes down every day after 1130pm so nothing works. Try to reset with box in...

I haven't had complete service (internet, TV, phone) still they took over from Verizon April 1 2016. My entire system goes down every day after 1130pm so nothing works. Try to reset with box in garage and it won't take. Reset in AM but no DVR of shows happen during the outage. Wrote a 8 page letter with disputed with my very partial payment and NEVER heard from anyone. My phone features on TV don't work and was told "Oh a credit will be coming once it's fix. Programmers are working on it. Why did they takeover from Verizon if they can't make anything work correctly. Suppose to have serviceman out today b/t 8-12 it's 205 no call either. When I got ahold of their service I was told, well you know there are other customers with issues....WOW
doesn't help me. I'm sitting here waiting!!!!! My entire neighborhood and adjoining area are all having some sort of problem......make Time Warner look good again.....oh I don't think I could go there either. Loved Verizon, never had an issue

 – About 4 days ago.

Why does it take 45 minutes to get a LAN line with Frontier? Why do they need to come to my house? I had a phone two years ago - it's just a switch to turn on the service. Why is their customer...

Why does it take 45 minutes to get a LAN line with Frontier? Why do they need to come to my house? I had a phone two years ago - it's just a switch to turn on the service. Why is their customer service so very flippant, condescending and downright rude? Why is this my only option for a phone in my neighborhood?

 – About 4 days ago.

5 days a week you get the point ...

5 days a week you get the point

 – About 4 days ago.

Haven't had internet for two weeks now. Frontier said they'd have it up by the 22nd. It's now over a week past that date. Useless company ...

Haven't had internet for two weeks now. Frontier said they'd have it up by the 22nd. It's now over a week past that date. Useless company

 – About 5 days ago.

Scheduled for an installer to come out Thursday between 2 and 4. Called at 5 to ask what was going on. They told us we were pushed. It would have been nice to get a phone call. They rescheduled for...

Scheduled for an installer to come out Thursday between 2 and 4. Called at 5 to ask what was going on. They told us we were pushed. It would have been nice to get a phone call. They rescheduled for Monday memorial day between 8 and 5. Frontier sucks but it's really the only,option in my area

 – About 5 days ago.

Internet randomly went out , we call and they say their computers are down and cut us off with " HAVE A GOOD DAY BYE ".
So basically no one can have Internet?
This is the last time...

Internet randomly went out , we call and they say their computers are down and cut us off with " HAVE A GOOD DAY BYE ".
So basically no one can have Internet?
This is the last time I use frontier , switching to a different provider soon.

 – About 5 days ago.

Worst customer service and support ever. Never had a problem with Verizon. Nothing is working right since they took over and they basically tell you to pound sand even if your going to cancel....

Worst customer service and support ever. Never had a problem with Verizon. Nothing is working right since they took over and they basically tell you to pound sand even if your going to cancel.

 – About 5 days ago.

I was promised two days in a row that a tech will be out to my house to fix the problem. The problem is the box on the outside of the house so Frontier told me...

I was promised two days in a row that a tech will be out to my house to fix the problem. The problem is the box on the outside of the house so Frontier told me

 – About 5 days ago.

Wow, I was just told by a oh so helpful Frontier technician that even though my service is broken, I have to pay for it, and they will issue any credits once it's fixed. So to simplify, you want...

Wow, I was just told by a oh so helpful Frontier technician that even though my service is broken, I have to pay for it, and they will issue any credits once it's fixed. So to simplify, you want me to pay for a service that DOES NOT WORK. Until it does work, and then you will credit me? What kind of retarded logic is this? I apologize to any mentally handicapped people it's not fair, even they can understand this is ludicrous

 – About 5 days ago.

When they reconnected my phone my voice mail message was gone, and I have no idea to get into it. Plus nobody can leave a message. -DD...

When they reconnected my phone my voice mail message was gone, and I have no idea to get into it. Plus nobody can leave a message. -DD

 – About 5 days ago.

I called in on a Sunday, I was Transfered 4 times, and eventually hung up on, because they did not know how to help me.

I called again on Monday and they helped me to cancel my Quantum...

I called in on a Sunday, I was Transfered 4 times, and eventually hung up on, because they did not know how to help me.

I called again on Monday and they helped me to cancel my Quantum service and order a Turner card so I can switch to Tivo to save money, and stop using their crappy service that lots of ton of feature when they bought out our Verizon Fios Equipment.

4 Days have passed now and my order is still pending and they will not send me the Tuner card. FCC regulations says they have to give me a tuner card option and I dont have to use their box, but they are trying to fight me.

 – About 5 days ago.

Where do I start... I have had nothing but problems with my phone and Internet intermittently dropping off. 3 days ago.. Tuesday 9am I call and got sent overseas. I asked him not to trouble shoot...

Where do I start... I have had nothing but problems with my phone and Internet intermittently dropping off. 3 days ago.. Tuesday 9am I call and got sent overseas. I asked him not to trouble shoot anything and just send a tech out. He agreed and gave me a time of 3pm7pm on thursday. About 20 minutes later after the call.. my Internet completely dropped out. I call back and spent 4 hours with the first tech support rep. She was typing back and forth for tec support level 2 and level 3 and they couldn't fix the internet. They knocked out my phone line Completely. So level 3 tech support had to rebuild my whole system. In the meantime they disconnected my virtual number. I had to spend another 6 hours getting that back. Your tech support people overseas don't know anything at all. They didn't even know that we have virtual numbers here. Yesterday morning a rep called to tell me the phone number was fixed but it really wasnt. I told her it wasn't and she worked on it so easy more and got it fixed. In the meantime my Internet is still out. So finally I called this morning to find out if they had an ETA.... they told me that my ticket was closed by tech support. So they put in another ticket for a tech to come out next tuesday. At this point my Internet is still down, my phone is still intermittent. My boxes have no programming info on them. I cannot access any on demand content, no caller id on the tv. The person I spoke with today first told me a tech probably came out and fixed it on the outside and closed the ticket. I know for a fact nobody came out, we have cameras outside!!! Lie! Then she tells me that it was done at the central office?... another lie... why wouldn't they ask if it was fixed before cancelling my ticket. Ticket times are every 3 days, and an 8 hour window. I already have another provider coming to hook up new service on monday, but now sinice frontier opened up a new service ticket, they are refusing to port my number. I just cancelled the new ticket... so let's see if it works now...

 – About 5 days ago.

I work from home. Internet has been out for over a week. I've contacted support 10 plus times (7 calls, 5 chats and now Twitter). Last night alone over an hour spent with support. Two confirmed...

I work from home. Internet has been out for over a week. I've contacted support 10 plus times (7 calls, 5 chats and now Twitter). Last night alone over an hour spent with support. Two confirmed dispatch appointments for someone to come out to fix followed by two no shows with no notifications, so I have to contact them again. Freaking worst company ever. We are bailing and going to another provider. This is beyond Frontiers business model to acquire and not invest in technology, upgrades etc. so expect your service to tank further

 – About 5 days ago.

A heads up on this cluster fark and things you NEED to know. I went round n round with them for over 30 days and spotty to no service and I have a business account!! Phone TV and Net,,.all out for...

A heads up on this cluster fark and things you NEED to know. I went round n round with them for over 30 days and spotty to no service and I have a business account!! Phone TV and Net,,.all out for weeks!!

1. You MUST report them to the FCC. Best done online..assuming you still have a connection. If we don't we allow them to get away with this crap..this part IS up to us!!

2. All down service credits MUST be requested by phone AFTER your service is working as it should. This department is actually pretty good at giving you credits.

3. Tech support..well seems the ONLY peeps that know their stuff is the old Verizon employees. There are few that were retained after the take over and they even have a super hard time getting your services back. I have been told Frontier really doesn't care of you have crap service ESPECIALLY if you are in a contract. The Corporate attitude is F those people what are they going to do?? switch?? Good then we get free $$ for cancellation. In my case $519.00

4. Don't rag on the person on the other end of the line. Doesn't help and can do more harm..they hold all the buttons. Also they are just folk going to work and these days a job is a job. Frontier sucks for not training or enabling their people to fix your problem.

5. Watch you monthly bills very very closely. This was advice from many employees there. Froniter WILL screw you every chance they can. Its up to you.

6. Report the to the FCC. I can not stress this enough. Silence lets them get away with this crap. The more voices the better!!

 – About 5 days ago.

After the switch from Verizon my bill went up from 142 to 165 so I called these idiots and after going back and forth they said that they will up my internet to 50/50 and lower HBO so my bill will...

After the switch from Verizon my bill went up from 142 to 165 so I called these idiots and after going back and forth they said that they will up my internet to 50/50 and lower HBO so my bill will stay the same it took them almost 3 weeks and they had work order for that it's stupid because uping internet shouldn't take a work order then I got my new bill and its 368 fucking dollars charges left and right so I told them they have till Monday to fix it. I hate this stupid company and I will be switching to dish or TW

 – About 5 days ago.

April 5, 2016 Paul CSStates all service should be on April 10th
Sorry for problems we will waive all charges for the outage and the inconvenience, Frontier will calculate and send an email.

April 5, 2016 Paul CSStates all service should be on April 10th
Sorry for problems we will waive all charges for the outage and the inconvenience, Frontier will calculate and send an email.

 – About 6 days ago.

This absolute joke of a switch. On streaming devices there is no Frontier log in capability. The existing OnDemand Network are non existent.
The stories are colossal .
April 5, 2016

This absolute joke of a switch. On streaming devices there is no Frontier log in capability. The existing OnDemand Network are non existent.
The stories are colossal .
April 5, 2016
***Paul Customer Service at 09:10 AM ET 800 921 8101 25 min hold
States all service should be on April 10th
Sorry for problems we will waive all charges for the outage and the inconvenience, Frontier will calculate and send an email.
****April 6th: LEA: Live Chat On Demand is a part of VOD it is currently down.
Do you know when it will be up, LEA "No idea"
LEA: Frontier automatically issues credits for all outages.
****April 13th. Christina: The Famous " VOD libraries are populating in FL and TX"
***MAY 26 NEARLY 60 days with incomplete services paid for....Dawn:
I apologize, again there is no charge for on demand service, it is an added benefit. also you will notice on your bill the TV service is $64.99 per month, plus $48.99 for your added entertainment pack, you the receive a $10 credit, another $10 credit, and a $48.99 credit, so you only pay $44.99 for the tv package. The credit I have applied it almost 1 month free tv.

ARE YOU SERIOUS

***May 26 : Any idea when Frontier Communication will have a log in for Networks on Apple TV and Roku, and smart tvs?
[Dawn] We do have www.frontier/tveverywheree.com that you can access, we do not have a specific app as of yet. I believe I have heard it is being looked into.

 – About 6 days ago.

I ordered a dsl line and it wad never provisioned. Someone dropped the equipment on my door, I followed the instructions and spent several hours on the line waiting for the clueless techs to get it...

I ordered a dsl line and it wad never provisioned. Someone dropped the equipment on my door, I followed the instructions and spent several hours on the line waiting for the clueless techs to get it working. Apparently, the provisioning dept hires the extra levels of stupid.

After giving up on getting my line working, I keep my comcast, as I have no choice. Well, 2 or 3 months pass and I receive a bill from Frontier. I call and speak with billing, its acknowledged as a mistake and I'm told it will be taken care of. A few more months pass and i get another bill, this time for twice as much!!! I call again, this time I get the same story, but ensure to get the of the individual I spoke with. I am assured this person would be whiping it off and it would be a week before I could expect a call back with confirmation. I never received a call. I continue to receive letters to this day. I will be seeing them.in court.

 – About 6 days ago.

Absolutely awful. I called on May 10th and changed my plan. My new amount was to be 189.00 a month which included a new DVR and upgraded Internet. She made the service ticket for the wrong date June...

Absolutely awful. I called on May 10th and changed my plan. My new amount was to be 189.00 a month which included a new DVR and upgraded Internet. She made the service ticket for the wrong date June 21 not may 21. I had to call back which took being placed on hold for over thirty minutes on three occasions! Then it was too late to get May 21! Then I called to complain since I don't even get the channels I supposibly switched to and requested a credit... Which never happened THEN to top it off I get my bill for 267.00 which was supposed to be 187.00 absolutely ridiculous! So I call and the person in customer service told me she can't help me after 45 minutes of trying to figure it out I am then transferred to your technical support department which is crazy!!!!!! She says oh no let me talk to customer service about this and thennnnn transfer you I get on the phone with the third person (whom was very rude) and after 57 minutes she disconnects the damn call!!!! I am so anxious and I think I need to seek professional help after this as it has caused emotional distress beyond belief!

 – About 6 days ago.

I switched to Verizon from Comcast, a month before Frontier took over.
What a mistake, 1st Verizon offered a $69.99 Triple play TV, Internet & Phone, the TV channels Verizon promised to be the...

I switched to Verizon from Comcast, a month before Frontier took over.
What a mistake, 1st Verizon offered a $69.99 Triple play TV, Internet & Phone, the TV channels Verizon promised to be the same as Comcast was a lie, and when I called Frontier they said I could get the channels I wanted for $15.00 more and I said ok, even though I was mad that Verizon lied about the channels I would get. I then get my bill from Frontier and its $180.98 a month for the 3 services not including, equipment rental, taxes and other charges. I call Frontier and they since I upgraded the TV package they can not honor the 3 triple play pricing.
They tell me if I cancel my contract they will charge me $215. If I get the triple play with channels Verizon promised Frontiers monthly bill with rentals 2 boxes, taxes and other charges would be $241.39. There is no way I am going pay that much, so I told them to switch it back to the old 3 play package with the interior TV package. I'm not happy! To top it off , right after Frontier took over I did not have a TV guide for 3 weeks. . I hope an attorney files a class-action suit for all former Verizon customers who got baited and switched to a more expensive service..

 – About 6 days ago.

Frontier is fucking stupid like all they do is just fuck you over switching soon!...

Frontier is fucking stupid like all they do is just fuck you over switching soon!

 – About 1 Week ago.

Maybe this could be fRonTiers Motto:

We can B.S. most of the people most of the time. A tech will be over on 5-20-2016
So sorry you waited All day!
We meant 5-21-2016. So...

Maybe this could be fRonTiers Motto:

We can B.S. most of the people most of the time. A tech will be over on 5-20-2016
So sorry you waited All day!
We meant 5-21-2016. So sorry you waited all day!
We meant 5-22-2016....& yes due to our New state of the Art, Sucker Profile on You, Our Valued Sucker Service Has Been Enacted!
You Are Now going from your Reliable $98.00 a mth bundle to Your New Sucker Service with a promotional Fee of $160+ a month, for this basically free fee, You will receive the Finest in Pay for Frustration Service!
Tired of speaking your own language?
We've got it Covered!
You will be able to speak to the finest undiscernible dialect Man can Provide!
We Want to Take this opportunity to "Thank all Suckers to Our Family"

Can you hear me now?
You will be Eliminated from our lives,
And we believe your Early Termination Fee, To be Unlawful, © For fRoNtiEr Services Not Rendered.
you can have that fee when you pry it from my cold dead hands.
The credit bureaus will be notified.
There's a song about y'all?
Money for nothing

 – About 1 Week ago.

I am so tired of every page I try to open is timing out and then I end fefreshing each and EVERY PAGE. None of my game apps on facebook will open at all on its own. I have to refresh 3 sometime 4...

I am so tired of every page I try to open is timing out and then I end fefreshing each and EVERY PAGE. None of my game apps on facebook will open at all on its own. I have to refresh 3 sometime 4 times before it will fully load. And, dont even think about opening 2 or three pages at a time (like I could do with the Sellout Verizon), Frontier's speed is way to slow. It is on par with the old "dial up" 20 + years .... hell at this point it might even be more efficient. I am so mad Verizon dumped its customers on this PIG of a company. Every time I have to use the net now I cringe with anxiety. Gone is any relaxation or fun I use to have with my computer. I really hope there is a Class Action case filed against these incompetent crooks who are basically stealing from us because I am still paying the same high speed rate I did with Verizon and this is NOT high speed.

 – About 1 Week ago.

Hi we are a family of 6 and multiple guest stop by, this internet is trash we had Verizon for 5 years but they sold it to frontier and it is terrible now the internet stops at random times and even...

Hi we are a family of 6 and multiple guest stop by, this internet is trash we had Verizon for 5 years but they sold it to frontier and it is terrible now the internet stops at random times and even slows down my phone it is terrible

 – About 1 Week ago.

5/18/2016: Only those with DSL internet service will appreciate/understand this. My Frontier Communications DSL service went down about 4 pm on 5/18. I did the usual self tests (power cycle modem,...

5/18/2016: Only those with DSL internet service will appreciate/understand this. My Frontier Communications DSL service went down about 4 pm on 5/18. I did the usual self tests (power cycle modem, router, and PC) and no connection. I called tech support and got someone who spoke "English" but was difficult to understand (they were somewhere in Asia). The tech wanted me to run the self tests again, wanted modem model, etc. After 45 minutes, I gave up because the tech was reading a script which was getting us nowhere. I then posted a message using phone to our neighborhood website asking if other we're having a problem with Frontier DSL. Within a hour, 10 people had responded that they had no service. So, it's clear it's a wideSpread problem and not an issue in my residence. This morning, 5/19, I made 3 separate calls to tech support. In each case, the person wanted to go back through the same test procedures. My statements about the whole area having no DSL service made no difference to tech support. Each of the three calls ended up in being disconnected. In no case did I have a return call from Frontier Tech support. I then called the corporate Office (I think a Colorado number) thinking I might get a sympathetic ear. On the contrary, the Corporate person was insistent that I had to get a trouble ticket, otherwise Frontier could not recognize a service interruption. When I mentioned that I was aware of 10+ persons in my neighborhood who had lost service on 5/18, this seemed to make no difference to the corporate person. I asked them to patch me back through to tech support. By this time (noon, 5/19), I noticed that I was able to receive/send email though Outlook but I could not connect to any url due to timeouts or disconnections. So DSL was working, but connection was intermittent and not able to support a browser connection. After reaching tech support again, I went through all of these details. The tech concluded, after having me go through all the self tests again, that my modem was not working and scheduled an onsite tech to replace the modem. Before I could get a ticket number, my phone/landline was once again disconnected. No call back from tech service. I called tech service again and explained that I need the ticket number. Their first response was "classic" saying that I needed to install the Frontier app! What a joke! BTW, this last tech was in US, spoke good english, but was sassy as hell, and wanted to make sure I would give him a good recommendation for the call. So, after probably 4 hours total on the phone with at least five Frontier techs, I have a tech appointment to replace a modem in about one week which I am fairly sure is working OK. And I thought that Verizon was bad. What a day!

Update for 5/19: I received a robocall from Frontier about 5 pm pronouncing that my service was restored and all was well. I logged on to Frontier and found my service ticket had been cancelled. I guess that I didn't need a new modem afterall. Tech service is a joke. I have yet to see a real live service tech in my neighborhood despite knowing tens of people who have been preomised that a tech service person would come to their residence. Its a joke!!!!!

Update for 5/20: d/l speed is about half of "normal" today. BTW, I am paying almost $50/mo and getting only 2.6 Mbps when it works, but half that for the past few days.

Update for 5/25/2016: internet service went down about 9:30 am. "Restored" sometime this afternoon.

 – About 1 Week ago.

We had bad service when we were with Verizon and hoped it might get better when they sold our service to Frontier......WRONG. Frequent outages, slow to almost non-existent streaming and customer...

We had bad service when we were with Verizon and hoped it might get better when they sold our service to Frontier......WRONG. Frequent outages, slow to almost non-existent streaming and customer service that will not acknowledge the problems that we are having. Sad situation that we are PAYING MONEY for........

 – About 1 Week ago.

We have experienced three DSL outages since April 1. First outage was 3 days. Second outage was 10 days. Third outage was 3 days. DSL is back on, but now it runs so slow that I can't stream...

We have experienced three DSL outages since April 1. First outage was 3 days. Second outage was 10 days. Third outage was 3 days. DSL is back on, but now it runs so slow that I can't stream videos. I thought DSL was bad with Verzon - well - it really sucks with Frontier. Time to switch to SuddenLink.

 – About 1 Week ago.

Lewisville, TX - the VOD has not updated since April. None of the shows I watch have current episodes available, but they still want full payment for service they are not providing!...

Lewisville, TX - the VOD has not updated since April. None of the shows I watch have current episodes available, but they still want full payment for service they are not providing!

 – About 1 Week ago.

Frontier has GOT to be the worst telecommunications company on the plant. 16 hours down now on over a DOZEN circuits and they don't have a resolution. Worse yet there is WATER in the line...

Frontier has GOT to be the worst telecommunications company on the plant. 16 hours down now on over a DOZEN circuits and they don't have a resolution. Worse yet there is WATER in the line (again -- has happened about 6 times in the last year) and they only have ONE tech in the entire region that can work on the issue. Of course we COULD forward the numbers to cell phones -- but have been on hold now for over 2 hours trying to get that done. Miserable company. They should go out of business and I can only hope that happens.

 – About 1 Week ago.

This company is fricking insane!!! My bill was $174.** EVERY MONTH with Verizon! Now this piece of shit company keeps sending bills of $268.**! I've talked to three reps all claiming they can...

This company is fricking insane!!! My bill was $174.** EVERY MONTH with Verizon! Now this piece of shit company keeps sending bills of $268.**! I've talked to three reps all claiming they can help... nothing yet!
How in the hell did this company ever get to the point that they could purchase Verizon??????
Nothing would make me happier than watching the higher anarchy of Frontier being raped by an eight dickt' rabbid gorilla!!!!!!!

 – About 1 Week ago.

Terrible service; was down a week! ...

Terrible service; was down a week!

 – About 1 Week ago.

Unable to view AME - as soon as Frontier switched several streaming Chanel's are not available ...

Unable to view AME - as soon as Frontier switched several streaming Chanel's are not available

 – About 1 Week ago.

Still can not get ane not an option for frontera only Verizon - thanks for the great crappy service...

Still can not get ane not an option for frontera only Verizon - thanks for the great crappy service

 – About 1 Week ago.

Waiting a month for fiber optic Internet service installation! I was originally told installation would be May 16, then May 20 and then June 16. I seem to have

It is not an issue of...

Waiting a month for fiber optic Internet service installation! I was originally told installation would be May 16, then May 20 and then June 16. I seem to have

It is not an issue of lack of infrastructure - my neighbors have fiber optic Internet they got through Verizon before the buy-out.

Verizon told me Frontier is giving out hotspots to customers like me waiting for service installation. Verizon is fielding the calls from customers because there are Verizon stickers on the hotspot devices.

I have called twice to ask about the hotspot. The first time a woman told me she couldn't find my name, order number or anything in the system. She concluded after an hour of this that she couldn't help me. Either a poor hire or completely untrained or perhaps both.

I tried again just now. After being on hold for 1 hour to reach customer service, I was told after another 20 minutes of holding that a supervisor would call me.

 – About 1 Week ago.

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of...

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of course, I have to RELOAD every MF page. God help me if it has considerable graphics or trying to stream/view video! This is not what I am paying a premium for...High Speed my arse! I am at the end of my patience with this so called IP. There has to be something we can do about this. I tried contacting the FTC and it was an exercise in TOTAL FRUSTRATION. All they (FTC), provide is an obfuscating audio maze to negotiate before you can get a live person to pick up a phone. When you finally do get to a designation that you believe a live person might actually take a call....I get, "sorry, our offices are closed now. Our business hours are blah, blah, blah. Please try again or visit our web site at blah, blah, blah!" They don't fuc**** care. If I could put this company (FRONTIER), in a box and kick it over a ledge into a bubbling lake of lava ... that would bring me only a minuscule of satisfaction for the aggravation I have suffered due to the complete incompetence of this company masquerading as an High Speed IP. UGH!!!!!!

 – About 1 Week ago.

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of...

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of course, I have to RELOAD every MF page. God help me if it has considerable graphics or trying to stream/view video! This is not what I am paying a premium for...High Speed my arse! I am at the end of my patience with this so called IP. There has to be something we can do about this. I tried contacting the FTC and it was an exercise in TOTAL FRUSTRATION. All they (FTC), provide is an obfuscating audio maze to negotiate before you can get a live person to pick up a phone. When you finally do get to a designation that you believe a live person might actually take a call....I get, "sorry, our offices are closed now. Our business hours are blah, blah, blah. Please try again or visit our web site at blah, blah, blah!" They don't fuc**** care. If I could put this company (FRONTIER), in a box and kick it over a ledge into a bubbling lake of lava ... that would bring me only a minuscule of satisfaction for the aggravation I have suffered due to the complete incompetence of this company masquerading as an High Speed IP. UGH!!!!!!

 – About 1 Week ago.

Got a $40 "courtesy" refund on my TV package for the month of April because of the on-going VOD missing content. When the next bill came in the content was only at 75%, per their...

Got a $40 "courtesy" refund on my TV package for the month of April because of the on-going VOD missing content. When the next bill came in the content was only at 75%, per their representative, and I asked for another refund. This request was denied because I had previously received their one-tine "courtesy" refund even though all of the VOD content was not available. I asked why they expected me to pay for 100% of a service that was only 75% available and their reply was - wait for it - "Because we already gave you a refund."

This is what customer service is at Frontier.

 – About 1 Week ago.

Worst internet service, worst customer service, incapable tech support....

Worst internet service, worst customer service, incapable tech support.

 – About 1 Week ago.

You know, you can charge back.
Like any merchant these a-holes will have to respond to each and every chargeba ck. By the time they get to your dispute chances are the case will be closed in...

You know, you can charge back.
Like any merchant these a-holes will have to respond to each and every chargeba ck. By the time they get to your dispute chances are the case will be closed in your favor due to no timely response from fn Frontier. Do to them as they do to you. Oh, they will probably fk up your credit too, but if you are a customer of a FFFFn Frontier, at this point, you probably won't give any more fks.

 – About 1 Week ago.

Don't worry Florida, Texas and California customers. You'll all soon be getting 100-300Mbps to make up for it!

Don't worry Florida, Texas and California customers. You'll all soon be getting 100-300Mbps to make up for it!
http://www.dslreports.com/shownews/Frontier-Promising-100300-Mbps-Speeds-For-Acquired-Customers-137025

 – About 1 Week ago.

Frontier sucks from Central Florida. Don't waste your time with them. ...

Frontier sucks from Central Florida. Don't waste your time with them.

 – About 1 Week ago.

This piece of shit company gets worse by the minute. Nothing opens up without timing out. NOTHING! Every single page has to be reloaded. I am so pissed off right now at this company that I could...

This piece of shit company gets worse by the minute. Nothing opens up without timing out. NOTHING! Every single page has to be reloaded. I am so pissed off right now at this company that I could SCREAM!

 – About 1 Week ago.

If the Islamic State ever invades, I hope they go after the Frontier offices first....

If the Islamic State ever invades, I hope they go after the Frontier offices first.

 – About 1 Week ago.

Almost 2 months later and still missing 80% of the on demand programming that was supposed to be available in April. These people are seriously the worst....

Almost 2 months later and still missing 80% of the on demand programming that was supposed to be available in April. These people are seriously the worst.

 – About 1 Week ago.

Horrible DSL connectivity in Western WI, horrible support...I have been having problems off and on for months. When I call to report a problem, their techs make you jump through the same hoops every...

Horrible DSL connectivity in Western WI, horrible support...I have been having problems off and on for months. When I call to report a problem, their techs make you jump through the same hoops every time, which does nothing but frustrate the customer and waste time. They also want the CUSTOMER doing the technical troubleshooting...I'm not paying them a monthly fee to do their job. To get a tech to my home would take an act of God...I wish I had another option here because I would drop them in a heartbeat.

 – About 1 Week ago.

We've been without phone and Internet since Sunday, May 15. I sent in a ticket via Twitter @askfrontier on Monday May 16 when we opened the office. I received the first email about my complaint on...

We've been without phone and Internet since Sunday, May 15. I sent in a ticket via Twitter @askfrontier on Monday May 16 when we opened the office. I received the first email about my complaint on Sunday, May 22. They didn't even have the correct city that we live in. So frustrating. They called our cell phone today to set up sending a tech. We don't need a tech at our office. They refuse to call it an outage. And they act as if we were the first customers to call it in. We live in a small town and know most everyone and we have a huge outage that includes most of our downtown area. We have had the same business phone number since the early 80's and can't afford to lose it. We're going to get the number released and move to another service. The smoke signals that the Indians used would be better than continuing with this company.

 – About 1 Week ago.

So where I live in Michigan, Frontier is the only option for internet that can some what pass as high speed. the only other option was Hueghesnet which only gave us like 512mb download a day and was...

So where I live in Michigan, Frontier is the only option for internet that can some what pass as high speed. the only other option was Hueghesnet which only gave us like 512mb download a day and was barely a step above dial up. knowing this Frontier expanded into our area but did not put enough into the infrastructure to handle demand in my area, making it hit or miss weather I can connect. and even though they said it is completely independent of our phone line, every time a call comes into our land line I lose my connection, even when using a Ethernet cable!!!

 – About 1 Week ago.

Everyon here needs to file online complaints to the FCC & FTC asap. Contact your city & state reps via email, FB or Twitter. FCC will require FTR to resolve your issue. It worked for me. FTR is the...

Everyon here needs to file online complaints to the FCC & FTC asap. Contact your city & state reps via email, FB or Twitter. FCC will require FTR to resolve your issue. It worked for me. FTR is the bigger issue. They cannot be allowed to continue. Per Cali FTR M White all Verizon transition will be fixed in 10days (frm 05/18/16), VOD will be fully functional by mid June. Some customers are 53 days into this debacle. We need a paper trail on this company. Social media complaints only go so far...

 – About 1 Week ago.

3 rd attempt to post this comment. I am fit to be tied right now. I just composed a comment before this and it did not post because this Mother Effen POS IP timed out AGAIN before it could post. I...

3 rd attempt to post this comment. I am fit to be tied right now. I just composed a comment before this and it did not post because this Mother Effen POS IP timed out AGAIN before it could post. I am so enraged I could literally punch someone in the gut. I am sick of refreshing every ****ing page before it loads. Especially anything with heavy graphics. With the "sellout" Verizon, heavy graphics page took 10 seconds at most. I bet NONE of the so called officers or POS shareholders has this POS service in their homes. The FTC and FCC need to investigate these incompetent crooks down immediately.

 – About 1 Week ago.

I called this morning to get an access number for VM. Frontier gave me 888.234.6786. I called that and it went through. I then was instructed to enter my 10 digit phone number. I did that. I then...

I called this morning to get an access number for VM. Frontier gave me 888.234.6786. I called that and it went through. I then was instructed to enter my 10 digit phone number. I did that. I then got a message that said my home phone number was not a working number...wtf?

 – About 1 Week ago.

Been 5 days since my voicemail started to have a 15 second delay before the message goes on. Just long enough for customers to think there is not voicemail and hang up. This can only make our business...

Been 5 days since my voicemail started to have a 15 second delay before the message goes on. Just long enough for customers to think there is not voicemail and hang up. This can only make our business seem unprofessional, not to mention the amount of business that I am missing out on! This is unbelievable!!!!!

 – About 1 Week ago.

My 6mps download comes in at .53 on a good day and .23 on a normal day . There answer up my plan WTF...

My 6mps download comes in at .53 on a good day and .23 on a normal day . There answer up my plan WTF

 – About 1 Week ago.

Video on Demand choices still less than half what we had with Verizon. Still not getting anywhere near promised speeds even at other than prime usage times when you would really expect them to be...

Video on Demand choices still less than half what we had with Verizon. Still not getting anywhere near promised speeds even at other than prime usage times when you would really expect them to be easiest to achieve. Video on Demand unusable at thoses time in HD and ever some times SD.

 – About 1 Week ago.

We are paying for a 50-50 connection. Verizon managed to provide something that was close enough, most of the time. This evening streaming video services (Netflix, Hulu and Amazon) were all...

We are paying for a 50-50 connection. Verizon managed to provide something that was close enough, most of the time. This evening streaming video services (Netflix, Hulu and Amazon) were all experiencing issues and a quick check on fast.com showed we were getting a speed of just 17 (i.e. about one third of the speed we are paying for). Haven't been able to connect properly to the VPN at work since last month. Wouldn't recommend Frontier to anyone.

 – About 1 Week ago.

This is THE WORST internet provider EVER...(it kills me to even call them a provider). I am SICK and TIRED of pages timing out and/or my having to refresh every MF page! I am so angry that Verizon...

This is THE WORST internet provider EVER...(it kills me to even call them a provider). I am SICK and TIRED of pages timing out and/or my having to refresh every MF page! I am so angry that Verizon just dumped us on them. This company needs to be reported to the FCC by every single customer. The way we are treated when trying to get customer service to assist us is abhorrent. They are NOT trying to help...they are completely incompetent and don't know up from down. I believe they purposefully hang up on us. I, for one, am infuriated by these imbeciles. Streaming anything is an exercise in futility. NOTHING WORKS ANYMORE. I hope their stock price crash and burns, like my internet service has. Incompetent idiots.

 – About 1 Week ago.

Frontier actually can blow my dick! My internet always sucks and as in typing this tweet they turned off my internet 24 hours because I lowered my rates. WTF I actually wanna kill everyone there....

Frontier actually can blow my dick! My internet always sucks and as in typing this tweet they turned off my internet 24 hours because I lowered my rates. WTF I actually wanna kill everyone there. There customer support is terrible, there actual internet is terrible. And it's just terrible overall

 – About 1 Week ago.

Ever since Frontier took over verizon, my Netflix , HBOgo and Amazon prime streaming video apps don't work. WTF????? Any advice out there?...

Ever since Frontier took over verizon, my Netflix , HBOgo and Amazon prime streaming video apps don't work. WTF????? Any advice out there?

 – About 1 Week ago.

Phone finally works. No idea how to access VM. Old method doesn't work. That means I'll have to call India again. Did I read class action? I don't care if I get money out of it. I...

Phone finally works. No idea how to access VM. Old method doesn't work. That means I'll have to call India again. Did I read class action? I don't care if I get money out of it. I just want my services to work correctly.

 – About 1 Week ago.

Been waiting two months for new Quantum boxes. Finally here after several calls , chats, emails to Frontier. Two months? really?? What is wrong with Frontier? Now that we have the boxes, they will...

Been waiting two months for new Quantum boxes. Finally here after several calls , chats, emails to Frontier. Two months? really?? What is wrong with Frontier? Now that we have the boxes, they will not install. Several hours on the phone with different Frontier techs and cust. support. Oh , did I mention Frontier also has our billing totally screwed up. I give up....I really miss Verizon. Gonna miss FIOS internet... just can't make myself support a company that is this inept. How in the world has Frontier managed to stay in business????

 – About 1 Week ago.

So fed up with the poor integration from Verizon to Frontier. Given the fact that most people use mobile technology and view many of their shows online on a mobile device or tablet the one thing that...

So fed up with the poor integration from Verizon to Frontier. Given the fact that most people use mobile technology and view many of their shows online on a mobile device or tablet the one thing that should have been priority was DVR, VOD and streaming services. Also has any noticed the guide still says Verizon, WTF Frontier can't remove this. I'm so pissed at Verizon that they just dumped their customers and wiped their hands clean, every time i see I want to punch my TV. That fact that the FCC just allows this big mergers to occur without putting any stipulations on making sure current customer are not affected. So Frontier took us in when Verizon decided to jump ship, that doesn’t make me feel any better about the poor service and urgency to correct the issues. Now that Time Warner just got purchased by Charter, think I'll be switching soon. Or hello Fire Stick and fuck Cable all together.

 – About 1 Week ago.

never had a problem in 30 years (general telephone) then (verizon) put my name on a class action suit ...

never had a problem in 30 years (general telephone) then (verizon) put my name on a class action suit

 – About 1 Week ago.

This company sucks dick. My internet once great, is now shit. Every time I open a new web page "problem loading page" til you refresh for a minute or two. How in the fuck did you even manage...

This company sucks dick. My internet once great, is now shit. Every time I open a new web page "problem loading page" til you refresh for a minute or two. How in the fuck did you even manage to buy out Verizon's share in Florida?

 – About 1 Week ago.

I'm suprised I havent been disconnected yet after 2 payment they claim I havent made one in two months even after showing them proof.. sigh my fios rocks these dickwads suck ass
...

I'm suprised I havent been disconnected yet after 2 payment they claim I havent made one in two months even after showing them proof.. sigh my fios rocks these dickwads suck ass

 – About 1 Week ago.

5 1/2 hours on the phone so far for an installation. The installed at the wrong house. Had to wait for that to be disconnected and credited back before they could submit order for new service 2nd...

5 1/2 hours on the phone so far for an installation. The installed at the wrong house. Had to wait for that to be disconnected and credited back before they could submit order for new service 2nd time. 2nd time marked it as complete but did nothing. Scheduled for installation for 3rd time on the 22nd. Oh ran my credit without permission also. Lied to told my modem shipped 3 different times but it never did.

 – About 2 weeks ago.

In Michigan, their service is worse. i call and they say they can fix it. that was four month ago. nothing changes. in fact, it got worse. every 20 mins it shuts off....

In Michigan, their service is worse. i call and they say they can fix it. that was four month ago. nothing changes. in fact, it got worse. every 20 mins it shuts off.

 – About 2 weeks ago.

Called Frontier to change my plan May 10 and after a long laborious phone call that kept dropping, manage to reduce my bill from $249 to $129.95. Was told my new plan would be effective as of May 12....

Called Frontier to change my plan May 10 and after a long laborious phone call that kept dropping, manage to reduce my bill from $249 to $129.95. Was told my new plan would be effective as of May 12. Just received my new bill from May 10 to June 6 ...$249. Called back CS and was told they are backed up and my new plan would only be effective June 16th, they want advance payment for this month!

 – About 2 weeks ago.

First off, I was transferred to Frontier by DirecTV because supposedly I was to get a deal of $34.99 per month internet service. When speaking with the sales agent she assured me that $59.99 was the...

First off, I was transferred to Frontier by DirecTV because supposedly I was to get a deal of $34.99 per month internet service. When speaking with the sales agent she assured me that $59.99 was the lowest they could offer. I pulled up the Fios website and let her know that VERIZON FIOS has the 50/50 deal for 49.99, without phone its $34.99!!! The sales agent still insisted that she could only go as low as $44 and some change per month but nothing more. She then kept trying to add on security fees, and modem charges. She would speak incredibly fast on the phone and I would make her slowly repeat everything so that I knew exactly what I was to be charged for. After this I was transferred to installation, and spent over an hour on hold! but FINALLY someone answered...sweet jesus, I was speaking with a person! This person was sick, and had no voice. She kept grunting and clearing her throat, and apologizing repeatedly. She asked for my number in case we are disconnected SHE could CALL ME back. I gave her my cell, and guess what!? Not two throat clears later we are disconnected. The kicker..She never called back. No one called me back. I try calling back and guess what, the customer service department is CLOSED. I get on live chat, and in speaking with a rep on there they kept telling me I need to call sales back and basically do everything over, that there isn't just a installation department. So now after 2 1/2 hours wasted I have half an account setup, no internet scheduled to be installed, and no one seems to know how to get me back to department that supposedly existed, but truly doesn't. I will be calling tomorrow to cancel my half of an account, and I will take my chances with Time Warner. Your customer service is horrendous...period. ‪#‎frontierishorrible‬

 – About 2 weeks ago.

http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa...

http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa

 – About 2 weeks ago.

http://www.abcactionnews.com/news/hillsborough-regional-news/frontier-holding-customers-to-contracts-during-integration-in-bay-area...

http://www.abcactionnews.com/news/hillsborough-regional-news/frontier-holding-customers-to-contracts-during-integration-in-bay-area

 – About 2 weeks ago.

Frontier Communications customers experienced internet outage in South Tampa
http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa

Frontier Communications customers experienced internet outage in South Tampa
http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa

 – About 2 weeks ago.

Frontier holding customers to contracts during integration in Bay area

Frontier holding customers to contracts during integration in Bay area
http://www.abcactionnews.com/news/hillsborough-regional-news/frontier-holding-customers-to-contracts-during-integration-in-bay-area

 – About 2 weeks ago.

YLRNH
This company needs to be out of business!!! 3 weeks of off/on outage, mainly off. At least 4 no shows! Endless commitments and lies from reps and supervisors. 20 hours on the home...

YLRNH
This company needs to be out of business!!! 3 weeks of off/on outage, mainly off. At least 4 no shows! Endless commitments and lies from reps and supervisors. 20 hours on the home trying to get these issues resolved. Totally incompetent customer service, no followup, no truth, all scripted Philippines agents, who are difficult to understand and they cannot understand you. Had many problems with US agents too - no followup, endless transfers. Contacted the exec offices only to be transferred to the call center. Terrible, terrible service, incompetent customer service. Last kicker: I spent 45 mins on the phone today. Typical of what I have experienced. Philippines could not find my account. Finally did, transferred me to sales in the US. The lady could not figure out how to send me 4 more boxes. She was having trouble putting my address in. Put me on hold, came back and then hung up on me. I AM SO DONE.

If we do not get the 6 boxes, you will not get 6 boxes returned.

Someone from the customer care team is supposed to be handling this....no response or followup again: Kadeem Andrews.

Terrible company, terrible service, terrible employees. So glad to now be with Charter. They work and their customer service is terrific.

 – About 2 weeks ago.

Incompetence. Pure and simple. Out of Internet for 9 days. ...

Incompetence. Pure and simple. Out of Internet for 9 days.

 – About 2 weeks ago.

These guys are seriously the worst. They wrongly canceled our service AGAIN right before the hockey game after we had spent all morning on the phone fixing it. Fuck Frontier....

These guys are seriously the worst. They wrongly canceled our service AGAIN right before the hockey game after we had spent all morning on the phone fixing it. Fuck Frontier.

 – About 2 weeks ago.

God, I thought I'd had the worst experience possible ...until I read the rest of these posts ! Here's my truncated tale of woe ... ...Cut my phone/internet line digging post hole. Called on...

God, I thought I'd had the worst experience possible ...until I read the rest of these posts ! Here's my truncated tale of woe ... ...Cut my phone/internet line digging post hole. Called on Sunday. They said "Fix by Tues. 5pm." I called Mon. to see what time of day. Told there was no 'work ticket'. Wrote new one and said "Fix by Fri. 5pm." Tues. repairman (from the non-existent work order) calls and says "Where are you?" I said "N.C." He says "I'm in Illinois. I won't be able to make it by five." Call Frontier (F) and they say they have 'no idea'. Friday guy no-show. (F) says Mon.. Another no-show. Comes Tuesday. Runs temporary line through the woods because doesn't have 'line locator' with him ... even though I show him where the break is. Nonetheless, I have land line and internet back, EVERY one of my conversations with Customer Service and Tech support takes an hour. Bizarre scenario where they'd but me on hold 30 minutes after writing up the ticket and waiting for a verification number, Then a new person would pick up and couldn't transfer me back because they had no idea where the call came from...and I would have to START ALL OVER ! That happened four times to me ! During one of the hour long sessions, they talk me into leaving Direct TV and 'bundling' with the Dish Network and saving $400 a year. I agreed, But the customer Service rep wrote it up wrong and somehow killed my internet. Repair local guy tells me the work order was canceled while he was in route to my house to remedy another problem of their making that I haven't mentioned. He said the cancellation didn't make sense, so he called me on his own, from home, after hours, to ask what was going on. He got his supervisor to okay, and he came out and fixed my broken line and internet screw up ln 30 minutes. Frontier has compensated me $29 for the 9 days of no phone/internet line and $15 for the to additional days of no internet. I'm sure a repair guy will appear out here next Tues. to fix what has now already been fixed. In the interest of my time, I'm leaving out over half the stuff. This experience made me sad.

 – About 2 weeks ago.

Not only terrible service re internet, phone et al, but in my case, dangerous. I receive a call monthly' from a specialty pharmacy which needs verification of my bona fides before they can send...

Not only terrible service re internet, phone et al, but in my case, dangerous. I receive a call monthly' from a specialty pharmacy which needs verification of my bona fides before they can send the meds. Not only didn't I receive the calls, but voice mail didn't -- and still does not - work.] Frontier deserves to vanish...!


4C4YV

 – About 2 weeks ago.

Beyond horrible.
Endless waits. They should have their license pulled....

Beyond horrible.
Endless waits. They should have their license pulled.

 – About 2 weeks ago.

I’ve been a happy Verizon FIOS customer since they offered the service in Malibu. In fact, so happy that I encourage my neighbors to leave Charter and move to FIOS.
Since Verizon sold to...

I’ve been a happy Verizon FIOS customer since they offered the service in Malibu. In fact, so happy that I encourage my neighbors to leave Charter and move to FIOS.
Since Verizon sold to Frontier things have change from great to poor.

I’ve spent too much time talking with Frontier customer service trying to solve my issues and get what I'm paying for - to no benefit. My problems range from slow internet speeds to not having access to the TV channels I’m paying for.

When I complained about being billed for services I was not receiving I got a one time $35 discount - a completely unfair adjustment - if not a violation of state and federal laws.
Clearly, a customer should be delivered the services that he or she is paying for.

To add insult to injury, I pointed out Frontier was offering new customers services at $99/month that exceed what I’m now paying $240/month for.

The response from customer service was “we bought your contract so we cannot change your billing”. I pointed out that I DO NOT have a contract and that I was month to month.
Customer service checked and confirmed that was true. I then asked if I could change to a two year contract with Frontier at the lower rate and they said , “sorry but no”.

They then suggested I cancel my present services and signup as a new customer at the lower rate. I asked how long that would take and they said most likely 2 - 3 weeks. Not acceptable!

So, I am a completely unhappy customer. I have bad service and I’m being over charged.

Joe
Malibu CA

 – About 2 weeks ago.

Best solution is to call the FCC (Federal Communications Committee) 1-888-225-5322 or you can do it online. Unless you make it real Frontier will get away with this crap.

Been dancing...

Best solution is to call the FCC (Federal Communications Committee) 1-888-225-5322 or you can do it online. Unless you make it real Frontier will get away with this crap.

Been dancing with Frontier since May 2nd, spent more than 22 hours on the phone to various peeps. A few things you MUST know. I still have no TV or phone.
1. To get credit for the days you are offline phone, TV, net you MUST call and request it, it is NOT automatic.
2. Under contract? Well no matter how bad they suck if you switch they WILL charge you, for me that's about $519.00. Was told no pay they screw your credit....HARD
3. A press release Frontier is blaming Verizon..corrupt data they claim. Well that is BS because they too over the 1st of the year. Fact is they fired or laid off most Fios peeps.

 – About 2 weeks ago.

Been without internet and partially working cable for a month. Terrible customer service. Long wait times to talk to representatives. I've had several conflicting and blatantly wrong information...

Been without internet and partially working cable for a month. Terrible customer service. Long wait times to talk to representatives. I've had several conflicting and blatantly wrong information given out by the techs. Took off work couple of times to meet a tech at the house, but no shows both times (and no call). The worst provider I've ever experienced.

 – About 2 weeks ago.

Day 3 of no phone. Tried to retrieve voice mails from the app. That didn't work. Sometimes the voice calls still get forwarded to my wife's cell phone. Maybe by Saturday a tech will come out....

Day 3 of no phone. Tried to retrieve voice mails from the app. That didn't work. Sometimes the voice calls still get forwarded to my wife's cell phone. Maybe by Saturday a tech will come out. Awful company.

 – About 2 weeks ago.

fRonTier? What a massive suck I see a lot of people saying "your ripping them off, by not providing the service they pay for".......But still want $$$ for switching providers. Lol! Ohmy,...

fRonTier? What a massive suck I see a lot of people saying "your ripping them off, by not providing the service they pay for".......But still want $$$ for switching providers. Lol! Ohmy, that's US!
You can have an early termination Fee" after you, Pry it from my Cold Dead Hands...🤗
Only a fool would pay a company " For services ,"NOT RENDERED!"
Rip fRoNtiEr"

 – About 2 weeks ago.

Well, like everyone else, I've got nothing positive to say about this sorry crap company. Initially, sluggish internet... Now, I'm going on a week without any internet access whatsoever....

Well, like everyone else, I've got nothing positive to say about this sorry crap company. Initially, sluggish internet... Now, I'm going on a week without any internet access whatsoever. They're so eager to get paid that their already billed for the next month before the current month's due date. Calling does absolutely nothing! After 40 min of reboots on each of my three calls, I've gotten the same bs line that it'll be up and running the next day, only to get home from work to find the amber light of death. I never knew a company could get away with this. I'm in for a class action lawsuit, and I have no qualms about reaching out to an attorney to begin the process immediately.

 – About 2 weeks ago.

I have/had a Fios Business account. All went tits up 3 weeks ago along with 105 other businesses in my town. I am in Florida. Seems Frontier bought Fios Florida and Texas and ALL are experiencing...

I have/had a Fios Business account. All went tits up 3 weeks ago along with 105 other businesses in my town. I am in Florida. Seems Frontier bought Fios Florida and Texas and ALL are experiencing major fuck ups.

No phone no TV no net..net magically came back up yesterday..others still broken. TV News reports from Fronier is they are claiming Fios gave them corrupted data..yeah and my check is in the mail..not

Seems Comcast is as bad as they were 10 years, so 2 tin cans and a string for me!! God I hate big corporations!! They are sucking the life out of us all :(

 – About 2 weeks ago.

I'm the one with the post right beneath this one.

1) I'm in L.A. & not some San Jaunwhatever!
2) Someone should get a class action lawsuit against frontier. I'LL GLADLY...

I'm the one with the post right beneath this one.

1) I'm in L.A. & not some San Jaunwhatever!
2) Someone should get a class action lawsuit against frontier. I'LL GLADLY JOIN IN!!!

 – About 2 weeks ago.

I'm a previous Verizon FiOS customer which was paying $240.00 per month for call premium channels (minus the adult stuff), DVR, HD boxes in 5 rooms, digital phone & 150Mbps up & 150Mbps down &...

I'm a previous Verizon FiOS customer which was paying $240.00 per month for call premium channels (minus the adult stuff), DVR, HD boxes in 5 rooms, digital phone & 150Mbps up & 150Mbps down & today I got hit with a $753.67 charge AFTER I WAS PROMISED my new bills would come in for $210.00+taxes, fees, etc!!!!! WHAT THE FUCK YOU FUCKEN BASTARDS!!!

This company is SO SCREWED UP!!!!

You can't even talk to the same representative about lowering your bill & offering you a better deal, they have to transfer you to there "sales" department!!!!

FRONTIER, YOU FUCKEN SUCK!!!!!!

Fuck you too verizon for selling us out! MOTHERFUCKERS!!!!

 – About 2 weeks ago.

My AT&T contract and service was sold to Frontier after a couple of months. Frontier was awful from the beginning. I had problems with every aspect of the my 3 bundled services...I experienced dropped...

My AT&T contract and service was sold to Frontier after a couple of months. Frontier was awful from the beginning. I had problems with every aspect of the my 3 bundled services...I experienced dropped calls, my TV signal was frequently lost and my internet service was ridiculously slow. Technical support basically instructed me to re-boot the modem, which I did frequently but even that didn't always work. Eventually they sent someone out to replace the modem and that helped some, although didn't resolve all the issues. I finally decided to switch to Comcast. I called to see when my contract ended and if there was an early termination fee. I was told I was not under contract by one rep and then upon calling back to confirm, was told that my contract was over in mid-march. I decided to wait until the end of March to switch to Comcast. I called 2 weeks before to notify Frontier to close out my account. To make a very long story short, my final supposedly pro-rated bill was more than my monthly fee. Trying to determine why and to dispute that charge took several long and terribly frustrating calls. I was told at first that it was because I was still active with Frontier because Comcast didn't port my number over correctly (although my phone worked fine and my number did too). On another call I was told that I would have to call Comcast so that they could close my Frontier account and that I couldn't close my own account. Then another rep told me that they they charged me an early termination fee of $100 and that was why my bill was so high. After at least another hour on the phone, I got a supervisor and had the fee waved. Then today, over a month later, I received a "seriously past due" letter threatening to turn me over to a collection agency. 3 phone calls later I was finally told that the supervisor's request to wave my early termination fee was rejected. NO ONE HAD BOTHERED TO TELL ME THIS. I did not sign a contract with Frontier to begin with, I lived out my 2 years with ATT/Frontier and now this??? The reps I spoke to basically said "oh well, nothing you can do about it" THIS IS A TERRIBLE COMPANY. I will fight this on principal

 – About 2 weeks ago.

Called Tech Support since I can't retrieve my voicemails as of today. We changed my pin number from 4 digit to 6 digit. Still doesn't work. Said I could go online to listen to my messages. ...

Called Tech Support since I can't retrieve my voicemails as of today. We changed my pin number from 4 digit to 6 digit. Still doesn't work. Said I could go online to listen to my messages. That didn't work and can't listen to them.

To make matters worse, I called Tech Support back again. Guy by the name of Calvin put me on hold for about 5 minutes and the next thing I know he transferred me to billing. Then I asked the guy to transfer me back to a supervisor in Tech support and got hold of a guy by the name of John. Then John disconnected me.

OMG, this is the worst service I've ever had.

 – About 2 weeks ago.

Frontiers customers support is horrid, sounds like they are now leaning the English language. I now get constant down time on my internet that lags, lags and more lags. Verizon sold me out!...

Frontiers customers support is horrid, sounds like they are now leaning the English language. I now get constant down time on my internet that lags, lags and more lags. Verizon sold me out!

 – About 2 weeks ago.

They cancelled my internet service after a month of me trying to just cancel TV. Would take two days to get back on but I had enough. Bright house is coming tomorrow and my plan will be much cheaper....

They cancelled my internet service after a month of me trying to just cancel TV. Would take two days to get back on but I had enough. Bright house is coming tomorrow and my plan will be much cheaper. I loved FiOS internet but now with frontier I need reliability and no worry of it going out or dealing with several customer service workers until one does it correctly. Take my advice, instead of going crazy over this where there are other problems in life to worry about, just switch.

 – About 2 weeks ago.

I called because my phone didn't work, everything else was fine. . What a mistake! My internet went down after they fixed my phone. They said it was a network outage and they would send technician...

I called because my phone didn't work, everything else was fine. . What a mistake! My internet went down after they fixed my phone. They said it was a network outage and they would send technician right out. Lies, Lies Lies.. No one has ever showed up and they never call back. It was finally fixed a week later, then I received 3 calls. I told them to leave it alone so they wouldn't break it again. To reiterate what another writer said, "Frontier sucks sweaty Verizon ball sack"!

 – About 2 weeks ago.

this is awful. a month now after scheduled appointment waiting for a technician to arrive. no show no call every day. every day along wait for customer service to be told they will come later today...

this is awful. a month now after scheduled appointment waiting for a technician to arrive. no show no call every day. every day along wait for customer service to be told they will come later today or they will come tomorrow. always a lie . today i got a new one. they told me it wasn't problem with not enough technicians, it was compatibility issue and the systems are not compatible since the merger. yet some fool on the PUC allowed this to happen

 – About 2 weeks ago.

Just complained to the Public Utility Commission. I'm sure that will do nothing. ...

Just complained to the Public Utility Commission. I'm sure that will do nothing.

 – About 2 weeks ago.

Support and live chat are closed... How is that possible?...

Support and live chat are closed... How is that possible?

 – About 2 weeks ago.

Phone still dead. At least my internet still works. I don't want to go back to cable, but the choice is getting easy. ...

Phone still dead. At least my internet still works. I don't want to go back to cable, but the choice is getting easy.

 – About 2 weeks ago.

Even if they get the kinks worked out, what about the outdated app and limited VOD library.
I would understand a merger and complex network but the CRAZY varies stories from customer support and...

Even if they get the kinks worked out, what about the outdated app and limited VOD library.
I would understand a merger and complex network but the CRAZY varies stories from customer support and long hold times is just salt on the wound.
Varies stories from multiple agents:
1. A technician will be at your house in 3 business days...never showed up or called. A missed day of work and 3 calls later...
2. I'm sorry ma'am I cannot find your account on our records-that was after 23 minutes of "fact finding"
3. Oh, you said you want to cancel...that's a different department. Wth? That was after a 28 minute phone call.
4. There are no outages in your area. Do you have a dog that may have damaged your cables?
Those are just a few that stick out. I don't know how many were affected but I do know that when I was switching to time warner today, the available times were vanishing faster than I could load a page.

 – About 2 weeks ago.

Frontier is lame. Can't even get through via phone. This is some BS...

Frontier is lame. Can't even get through via phone. This is some BS

 – About 2 weeks ago.

Phone dead. HD on demand doesn't work. Verizon was great. Frontier sucks.
...

Phone dead. HD on demand doesn't work. Verizon was great. Frontier sucks.

 – About 2 weeks ago.

Corrupt data was the issue during the Verizon hand over in CA. Apparently. https://www.yahoo.com/tech/frontier-telecom-takeover-led-outages-3-states-220301739--finance.html...

Corrupt data was the issue during the Verizon hand over in CA. Apparently. https://www.yahoo.com/tech/frontier-telecom-takeover-led-outages-3-states-220301739--finance.html

 – About 2 weeks ago.

To anyone that has Brighthouse available as a provider - they are offering a "Welcome Credit" of up to $240 for early termination fees. The offer is only good through 5/31/2016 so you have to...

To anyone that has Brighthouse available as a provider - they are offering a "Welcome Credit" of up to $240 for early termination fees. The offer is only good through 5/31/2016 so you have to act quick. I just found out about it today.
http://apps.brighthouse.com/enterprise-forms/divisions/Tampa/welcomecredit.aspx

 – About 2 weeks ago.

Verizon sold my FIOS business to Frontier. After no significant outages in over 10 years with Verizon, my service went out yesterday. 2 hours on hold, three technicians later and I'm told I must...

Verizon sold my FIOS business to Frontier. After no significant outages in over 10 years with Verizon, my service went out yesterday. 2 hours on hold, three technicians later and I'm told I must wait until Sunday (this is Wednesday) for Internet, TV, and phone service to be (hopefully) restored.
Plus, I need my billing history for the last 9 months. Verizon just punts me to Frontier. Frontier only has billing data for last two months. No ability to see billing data prior to March. Period.
Plus, their mobile app is half-baked with no support for connecting to, let alone controlling, my DVR.
I never loved Verizon -- they have their issues too -- but Frontier is like moving to a 3rd world country.
Argh!

 – About 2 weeks ago.

Thought I would leave it alone until they got it straight. I called with billing questions yesterday trying to reconcile with Verizon bill and now my phone is out. I am afraid to call again for what...

Thought I would leave it alone until they got it straight. I called with billing questions yesterday trying to reconcile with Verizon bill and now my phone is out. I am afraid to call again for what else they may make worse!

 – About 2 weeks ago.

I am paying for 25/25 internet service and since 5/10 I can barely get an upload speed of 1.5Mbps. It usually times out. They tell me it is a high priority since 245 other people in my area (Grapevine...

I am paying for 25/25 internet service and since 5/10 I can barely get an upload speed of 1.5Mbps. It usually times out. They tell me it is a high priority since 245 other people in my area (Grapevine TX) have the same problem. They have no idea as to when (or if) it will get fixed. I have had to resort to using my cell data plan since I primarily work from home.

Frontier has no clue on how to run a network. They should be forced to make someone else run it for them or take it away from them completely.

 – About 2 weeks ago.

Hey Frontier; Ive been waiting all season to watch todays baseball game. Only, I stream the games through MLBTV. Worked just fine these last three years, not anymore. Thanks for ruining one of the...

Hey Frontier; Ive been waiting all season to watch todays baseball game. Only, I stream the games through MLBTV. Worked just fine these last three years, not anymore. Thanks for ruining one of the only bright spots in my life. Its great not having anything to look forward too except frustration and garbage product from a pathetic excuse for a company.

 – About 2 weeks ago.

Going to the post office is less painful than dealing with these morons. I've wasted 3+ hours with support, only to be disconnected multiple times.

Other than TV with no guide and...

Going to the post office is less painful than dealing with these morons. I've wasted 3+ hours with support, only to be disconnected multiple times.

Other than TV with no guide and internet that crashes multiple times per day, no problem.

They clearly have NO concern, and couldn't care any less.

 – About 2 weeks ago.

Will be going back to BrightHouse as soon as my Fios contract ends ( Nov 2016).

Never have I seen such an ill prepared company take on such a massive amount of customers with so little...

Will be going back to BrightHouse as soon as my Fios contract ends ( Nov 2016).

Never have I seen such an ill prepared company take on such a massive amount of customers with so little brains behind the operation.

Will soon be time to short this stock!

 – About 2 weeks ago.

On day 1 (April fool’s day!!!) of transition from Verizon Fios to Frontier Communications, I was unable to access my Internet Security Suite and Backup Bundle. I called tech support and after...

On day 1 (April fool’s day!!!) of transition from Verizon Fios to Frontier Communications, I was unable to access my Internet Security Suite and Backup Bundle. I called tech support and after numerous transfers and long waits, the tech told me finally that my PC is secure and don’t worry about it because I will eventually be switched over from Verizon’s bundle to Frontier’s bundle. He also advised me to back up my files myself to an external drive. Ok, now suddenly my channel guide is totally gone, I can’t access Video on Demand and my HBO, STARZ, SHOWTIME Entertainment Package is gone. So I called crappy customer service and stayed on hold for almost an hour to get a technician that I could not understand and a connection that made everything he said sound garbled, who ultimately hung up on me. I called back and got another technician with a heavy accent who ran diagnostics remotely and eventually restored the channel guide, but not without erasing all of the programs scheduled to record on my DVR. Ok I decided to use online chat, thinking I may get better resolution if in writing because after 5 different technicians with hard to understand accents I was becoming increasingly frustrated with the no service customer service. Well that didn’t go so well either. I typed in my problem and was number 43 in the queue. My wait time was 45 minutes. When Patryk logged in, I was asked to provide my billing telephone number, I did. He said “I’m running a port refresh and bounced port on it right now”. Whatever that means, ok. I was then instructed to unplug the set top box, wait 30 seconds and plug it back in. I explained that I am a senior with physical challenges that prohibit me from accessing the cable box plug and couldn’t he do it remotely as the previous tech had done to restore my channel guide. He said “it may not require a physical reboot, go ahead and try it”. Not working. He said “the only option left would be to get a tech out there to fix it”. After again asking for my billing telephone number, address and alternate phone number, he said “looks like a tech will be there on 5/15 at 8-10 A.M. The ticket number is XXXXXXXXX”. No one has been here yet. I called on 5/16, first person I spoke with told me that someone came and no one was home. Lie. I told her, that I was home and no one came or called. Then she said that the tech came on 5/14 at 12:39 pm and no one was at home, Lie. Not only was I at home, there were several other people here as well. Then I gave her the ticket number and the name of the technician who assigned the number and she verified that the ticket number was the same but stuck to the lie that it was for 5/14. Thankfully, I had the foresight to print the entire dialog that can be used whenever the eventual Class Action Lawsuit occurs. So I asked when will a tech be sent out, her reply is the problem is with my area and there are technicians out there working on it right now so no one will be sent to my home because it is problem in the area. What? Ok, so how long do you think it will take before my service is restored? We don’t know but they are working on it. Ok, so when will my bill be credited for the period that I have not had service? I am then transferred to the billing dept. who assured me that they can’t issue a credit until my services are restored. What? Ok, I didn’t get what I paid for in April, and I’m 17 days into May without those services and they expect me to pay for those charges on my bill until service is restored and then credit me? I paid my Verizon bill in full prior to the switch, however when I logged in to see what my April bill would be with frontier, I found that they charged me $1.00 from previous month. No one has yet to tell me what that was for, but that is the least of my problems. Although I paid the April bill to frontier in full, I will not pay them for any future services that I don’t receive. So FRUSTRATED. Will someone please recommend the best Internet, Phone, Fios provider in the Long Beach, California so I can be done with this mess?

 – About 2 weeks ago.

Guess it's my turn. After several days of bullshit call center lies I finally got a slip up answer. After several techs told me stories of high use area, oh its a local outage and should be...

Guess it's my turn. After several days of bullshit call center lies I finally got a slip up answer. After several techs told me stories of high use area, oh its a local outage and should be resolved today (That was Friday), and there was a short between my router and a junction box, tech to be out between 8-5 (no show or call)... I find out my line was being reprovisioned and should take up to 24 hours to complete. Administrative fuckup and still no service this morning. My business is suffering, I wake up fucking pissed off because I cannot work from home and really starting to hate the fucking misdirection and outright lies from the call centers. I used to be in charge of Frontier Global Center network operations centers. If I or any of my staff ever gave these bullshit answers to our clients... I would have been fired. Pull your head out of your asses. Yes a network migration can be a head ache and tricky. That's why you have a concrete plan with a back out option. My next stop is their social media sites to shake the fucking tree some more. Frontier Sucks sweaty Verizon ball sacks. Rant complete. Have a nice day.

 – About 2 weeks ago.

Tried several calls to see if I could understand someone. First two..Phillipines... Requested transfer to "onshore support".
This was Kentucky...I could get through the dialect but not...

Tried several calls to see if I could understand someone. First two..Phillipines... Requested transfer to "onshore support".
This was Kentucky...I could get through the dialect but not the lack of understanding of all things computerized...lol.
I wish it was a joke but it is not.

 – About 2 weeks ago.

Waited 45 days before even attempting to call. Called trying to reconcile first bill with Verizon plan and they could not even find my account. Told me my account had been disconnected!
No...

Waited 45 days before even attempting to call. Called trying to reconcile first bill with Verizon plan and they could not even find my account. Told me my account had been disconnected!
No account number on the statement.
Tried back several times to see if someone answered with an accent I could decipher. Got a guy in Kentucky who was probably worse than going to India.
Still billing me for channels not available.

 – About 2 weeks ago.

I tried to setup business internet with frontier and they gave me a installation date for mid July. My business starts in June...customer service is not bothered that I will lose business for 1.5...

I tried to setup business internet with frontier and they gave me a installation date for mid July. My business starts in June...customer service is not bothered that I will lose business for 1.5 month, they can care less if they lose me as a new customer for two year. So glad I found this page cancelling my order first thing tomorrow

 – About 2 weeks ago.

So I've been stuck with these assholes for about a year now. I must have called them at least 50 times about speed issues. I swear to fucking god that they specifically look to hire people with...

So I've been stuck with these assholes for about a year now. I must have called them at least 50 times about speed issues. I swear to fucking god that they specifically look to hire people with IQs less than 20! Oh, and the whole throttling issue? Yeah, I pretty much got one of their supervisors to fucking admit that they do throttle their customers. I am so fucking sick of their bullshit! Fortunately for their money whoring thunder cunt asses, they have no competition in our area! And fucking forget getting speeds any higher than 0.17mbps for download. Yeah, THAT'S the fucking "high quality" service these jack asses provide. Got a problem with the internet? Reset the router! oh wait, I already do that at least twice a day to stay connected. Fucking forget the fact that I attend university online and my fiance has to do paperwork for work at home, not their fucking problem. In order to have any sentient of connection I have to disconnect EVERY SINGLE FUCKING DEVICE in my house save one! These people are beyond a shadow of a doubt the WORST fucking pieces of shit service I have ever had the disgusting displeasure to be a customer of! I can't even play any games. Fuck! I went to go patch my game the other day, only 34 megs, not that bad right? Took me four and a half fucking hours to patch it! I'm fucking done with these people! Frontier can choke on my dick!

 – About 2 weeks ago.

TAMPA, FL

I run my business remotely from home. I have the best router you can buy. It's a BEAST and could eat any verizon router alive. Since the frontier take-over I have lost...

TAMPA, FL

I run my business remotely from home. I have the best router you can buy. It's a BEAST and could eat any verizon router alive. Since the frontier take-over I have lost internet three times in one week. My business partners live 10 minutes away and they are seeing the same issues. I have been paying for fios 150/150 mbps but when I run the speed test now it is 30/41. I can't even make my VOIP calls without it cutting out every 5 minutes. It is really impacting my business and I need to find another solution. I'm all for the Class Action!!!! Count me in.

Fios was revolutionary, a real game changer... Frontier, way to take a big dump on the future. Those of us who are leaving are downgrading from "what once was".

 – About 2 weeks ago.

One of the unlucky Verizon Fios customer taken over by Frontier. After a month and a half now, a lot of the Video On Demand content is still not showing, and who watches live TV anymore except for...

One of the unlucky Verizon Fios customer taken over by Frontier. After a month and a half now, a lot of the Video On Demand content is still not showing, and who watches live TV anymore except for sports? So I'm done paying for their busted service while they try to figure their shit out. I've been on hold for an hour now waiting to talk to someone to cancel. What a complete hassle.

I second the comments below, it's obvious they've handled this transition so poorly, that I hope they lose enough good paying customers like me that they go bankrupt.

 – About 2 weeks ago.

Tampa... Just ordered Bright House internet. Will be out Thursday. Fuck Frontier. ...

Tampa... Just ordered Bright House internet. Will be out Thursday. Fuck Frontier.

 – About 2 weeks ago.

FUCK Frontier and Fuck Verizon for selling us out. I am calling Bright House tomorrow and will be dropping Verizon Wireless for ATT. I lost my at home job because of a Frontier outage. Boycott Verizon...

FUCK Frontier and Fuck Verizon for selling us out. I am calling Bright House tomorrow and will be dropping Verizon Wireless for ATT. I lost my at home job because of a Frontier outage. Boycott Verizon Wireless as pay back as well.

 – About 2 weeks ago.

Had the misfortune to have Frontier come out to fix the internet today. The tech couldn't find our account, despite being provided the telephone number and account number, so couldn't use his...

Had the misfortune to have Frontier come out to fix the internet today. The tech couldn't find our account, despite being provided the telephone number and account number, so couldn't use his work case number to fix anything. The supervisor i spoke to was completely clueless, and told me it would take "24-48 hours" to resolve as their system was backed up.
All in all, nothing was fixed, the tech wasted an hour doing nothing, and I wasted two hours arguing.
The whole debacle reminded me of the service you would expect in a 3rd world country.
Frontier's service is pathetic, their supervisors are clueless avoiders, and i'm switching service immediately.

 – About 2 weeks ago.

Home business now failing BECAUSE I HAVE NO *^%$ING INTERNET. Could someone please start a class action lawsuit???
...

Home business now failing BECAUSE I HAVE NO *^%$ING INTERNET. Could someone please start a class action lawsuit???

 – About 2 weeks ago.

The apt gesture of both middle fingers goes out to the following:
- Daniel McCarthy - President and Chief Executive Officer;
- Kathleen Quinn Abernathy - Executive Vice President,...

The apt gesture of both middle fingers goes out to the following:
- Daniel McCarthy - President and Chief Executive Officer;
- Kathleen Quinn Abernathy - Executive Vice President, External Affairs;
- Steve Gable - Executive Vice President and Chief Technology Officer;
- John M. Jureller - Executive Vice President and Chief Financial Officer;
- John Lass - Executive Vice President, Field Operations;
- Cecilia K. McKenney - Executive Vice President and Chief Customer Officer;
- Mark D. Nielsen - Executive Vice President, General Counsel & Secretary;
- Kathleen Weslock - Executive Vice President and Chief People Officer.
Additionally, my full and nekkid buttocks goes out to whatever direction in hell your useless call center resides.

 – About 2 weeks ago.

I opened a Basic Internet Service account with Verizon several years ago for my mother. It was cheap. Service was reliable. And customer service was competent. Unfortunately, Frontier acquired them....

I opened a Basic Internet Service account with Verizon several years ago for my mother. It was cheap. Service was reliable. And customer service was competent. Unfortunately, Frontier acquired them. The service was interrupted and email stopped working. They double billed/charged me and my mother. Calling technical support was a complete drag. Billing Support said, even though I was the card-holder, there was nothing they could proceed with until the account holder was on the phone. Second call was a drag as well. Had to request "a manager." After about two hours total phone time to resolve this, "the manager" finally saw the issue. We were promised that the errors were resolved. We'll see after the first few billing cycles. Not a fan of Frontier. Not a fan of third-rate call centers either.

 – About 2 weeks ago.

Hi I want everyone to know Frontier's executive phone line which they answer right away. Give em hell!! 1.877.486.5667...

Hi I want everyone to know Frontier's executive phone line which they answer right away. Give em hell!! 1.877.486.5667

 – About 2 weeks ago.

Our service in Seattle has been down since May 5th. Repeated promises for a technician to came out broken. Keep being told its a common problem. I have decided to stop paying them until they can...

Our service in Seattle has been down since May 5th. Repeated promises for a technician to came out broken. Keep being told its a common problem. I have decided to stop paying them until they can get there act together. I have never seen a situation like this. The company is dishonest and dose not care to keep us informed on progress or lack of progress. We are checking into Comcast as Frontier has now proven themselves useless. They really should get out of the telephone business as it seems to be above their skills. How sad Frontier! As Donald Trump would say Frontier are losers!!!!!

 – About 2 weeks ago.

well, hello...I am now on hold for the 7th time with Frontier....spent 2 hours last week with Deanna (customer service) trying to get to bottom of things....promised to call me back and nothing for...

well, hello...I am now on hold for the 7th time with Frontier....spent 2 hours last week with Deanna (customer service) trying to get to bottom of things....promised to call me back and nothing for over a week. I have had one Korean channel for the last two months....I have been with Verizon for 20 years...I have spoken with a lot of people that now have NO CABLE due to this bs. not worth it....you can't take a day off to deal with "cable issues"......I'm DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HELLO RABBIT EARS!!

 – About 2 weeks ago.

Absolute garbage. Been two months now with services still limited due to transitioning. Horrible....

Absolute garbage. Been two months now with services still limited due to transitioning. Horrible.

 – About 2 weeks ago.

Tried cancelling this last month in April. Now they are trying to charge $588 for May and a freaking $1400 dollar cancellation fee. Where do these criminals get off? $588 is triple what was being paid...

Tried cancelling this last month in April. Now they are trying to charge $588 for May and a freaking $1400 dollar cancellation fee. Where do these criminals get off? $588 is triple what was being paid with Verizon and $1400 for ME mailing back the boxes on my own dime. Unbelievable. They have hung up on me 3 different times today. So, customer service is off the charts as well.

 – About 2 weeks ago.

Frontier is completely fucking garbage. I've had Verizon Fios for about 3 years, and while Verizon has given me problems as well I've never had issues to this extent. We were paying for the 60...

Frontier is completely fucking garbage. I've had Verizon Fios for about 3 years, and while Verizon has given me problems as well I've never had issues to this extent. We were paying for the 60 Mbps internet speeds and through wifi would regularly obtain 12 Mbps over the wifi. Even though it wasn't the speeds we were paying for, I considered that acceptable because as far as gaming and movie streaming goes we didn't really need more than that. Then all of a sudden our internet speeds went down to .24 Mbps and we would only achieve 2 Mbps on our best days. "What the fuck is going on!?" was my immediate reaction. I tried adjusting the router settings to make sure we weren't broadcasting on a congested channel, I reset the router, I made sure no one was leeching off the internet, I made sure the OS wasn't downloading anything in the background, etc etc etc etc. I finally tried connecting to HBO go the other day and found out that my verizon info wasn't working because my account was migrated to Frontier internet. "What the fuck?! I never got any notification that my account was transferred to another company!" I just found out that Frontier took over the Fios out here and wouldn't you know it my internet went to shit the moment frontier took over. Oh and by the way I'm still getting billed for 60 Mbps even though my "Fiber Optic High Speed Internet" is literaly slower than my AOL 56k dial up from the turn of the century. Fuck Frontier, I'm going to switch to a company with better customer service like Time Warner. Jesus I never thought I would say those words...

 – About 2 weeks ago.

Ridiculous... Trying to contact frontier is a full time job.. I've called 3 different numbers followed the prompts only to be told I need to call a different number.. I'm a busy mother of 4...

Ridiculous... Trying to contact frontier is a full time job.. I've called 3 different numbers followed the prompts only to be told I need to call a different number.. I'm a busy mother of 4 working 2 jobs.. Like I have time to find a pen and write down another number...why not just connect my call to the other number... So I can be connected with either someone that I can't understand or someone who knows nothing at all about anything so I can waste more of my time... All while I have no internet connection so my kids are sitting at home with nothing to occupy their time while I'm at work so I get to look forward to coming home to my house being a freaking messy disaster ... For real screw frontier

 – About 2 weeks ago.

Finally there's a place to vent. Although its hard on any corporate takeover this large, there are no excuses for poor quality service, poor quality of customer service and no attempt to correct....

Finally there's a place to vent. Although its hard on any corporate takeover this large, there are no excuses for poor quality service, poor quality of customer service and no attempt to correct. Had set top box issues, Demand issues, but worst of all the hour long waits to obtain someone to talk to that has no has no idea of whats happening and when it will get corrected. That's no way to run a business in the 21st century.

Yesterday, I obtained a letter that was timed perfectly by my local cable provider to assist in the Frontier takeover with FIOS. They have available large incentives to switch and handled the inquiry very well. They also said they would call me later in the week to determine if I want to go ahead with the deal.

After all, this is a very competitive business and Frontier should be watching their backside as they will not last long as they are more and more choices for the consumer to make nowadays.

 – About 2 weeks ago.

Had constant pausing of internet access starting last week. I just can't bring myself to call Frontier because they have the worst tech support of any ISP I've ever dealt with. I know they...

Had constant pausing of internet access starting last week. I just can't bring myself to call Frontier because they have the worst tech support of any ISP I've ever dealt with. I know they won't solve the problem and I'll just be even more frustrated after the call. My only resolution is to switch to Comcast. How f****d up is that?

 – About 2 weeks ago.

Frontier should be crediting my bill for being without phone service 4x. Instead, these bozos are over billing me about $80.00. They are conviently missing all the credits I am entitled to such as the...

Frontier should be crediting my bill for being without phone service 4x. Instead, these bozos are over billing me about $80.00. They are conviently missing all the credits I am entitled to such as the "Triple Play" discount for having all 3 services TV, Internet, and phone. They are billing me full price for all 3. Also they conveniently missed the promotion of free HBO for a year. If they take over Verizon's contract and can charge me a cancellation fee for dumping them, then THEY need to honor all the terms of the contract too. I have no idea how they are getting away with billing us full price when they don't deliver all the services we pay for, but this SCAM of omitting all the credits and discount we are due is a bridge too far. Of course I called Customer "Service" and like everyone else on this site it was a feckless, futile experience. The kicker is I ask for a Supervisor and was out in hold for 32 additional minutes before the same woman comes bavpck on the line and says they are "closed". There supposedly are no managers there on a Sunday evening. Okay, even IF that is true, they why the heck did it take 32 minutes to find that out? Either she straight up LIED, or its just further proof how sick Frontier is. It should have taken 30 seconds to find out no managers are around. I believe they put customers on hold for fun.

Anyway, watch your bills people!!! They are holding us to the contact we signed with Verizon (i.e charging us a cancellation fee) while they try to ignore all the promotional fees and discounts in the same Verizon contract. I have never hated a company so much in all my life.

 – About 2 weeks ago.

Six weeks with no service. Seven appointments of which one time a tech actually showed. I've spent somewhere around 5 hours on hold. Still they can't even give me an update as to the status....

Six weeks with no service. Seven appointments of which one time a tech actually showed. I've spent somewhere around 5 hours on hold. Still they can't even give me an update as to the status. Only that it's 'being looked into'. 80 houses in my subdivision with no other choice in provider because of some back alley handshake with the builder when the cables were run. These clowns should all be fined until they either figure out how to be a utility provider or go bankrupt.

 – About 2 weeks ago.

The combination of Frontier Communications and Yahoo is the worst. I have used Embarq and Century Link with no problems. With Frontier and Yahoo it is the slowest internet service and one problem...

The combination of Frontier Communications and Yahoo is the worst. I have used Embarq and Century Link with no problems. With Frontier and Yahoo it is the slowest internet service and one problem after another!

 – About 2 weeks ago.

Changed my Verizon pkg from $69.99 to $54.99 (same pkg just a lower price) 1 month before the change. Frontier takes over and they won't honor the change say their pricing is higher and even with...

Changed my Verizon pkg from $69.99 to $54.99 (same pkg just a lower price) 1 month before the change. Frontier takes over and they won't honor the change say their pricing is higher and even with all the order numbers and chat scripts from Verizon stating my new pricing they won't honor. I will be dropping Verizon after 20+ years of DSL service and switching to XFinity

 – About 2 weeks ago.

FRONTIER SUCKS!!!! ever since the switch my internet sucks man , its slow, i watch videos and its constant;y pausing, WTF man and i had just switched to Verizon FIOS and the people never told us there...

FRONTIER SUCKS!!!! ever since the switch my internet sucks man , its slow, i watch videos and its constant;y pausing, WTF man and i had just switched to Verizon FIOS and the people never told us there was going to be a switch, I feel jipped man like they hid the truth so we would sign up , and then for what to get this crappy frontier service, my god, makes me want to go back to TimeWarner and they sucked too. I mean this seems like some laws had to have been broken if they didnt tell us before we signe up with them SMFH.

 – About 2 weeks ago.

Frontier sucks....

Frontier sucks.

 – About 2 weeks ago.

Absolutely the worst company I have ever seen in North America. ...

Absolutely the worst company I have ever seen in North America.

 – About 2 weeks ago.

WE ARE IN FOR A LONG AND FRUSTRATING RIDE FOLKS! First time ordering an On-Demand movie since the Frontier takeover from Verizon. The movie would not stream, so I called to report the issue and obtain...

WE ARE IN FOR A LONG AND FRUSTRATING RIDE FOLKS! First time ordering an On-Demand movie since the Frontier takeover from Verizon. The movie would not stream, so I called to report the issue and obtain a refund. I was not interested in troubleshooting because I knew it would be fruitless. I called the number and was asked to call back in 4 hours. When I asked if he was serious, he repeated the same scripted line, "We are experiencing difficulties, please call back in 4 hours." I called back in 4 hours and was on hold for over 30 minutes, and no one answered. I called this morning and obtained a refund (I hope) that took about 30 minutes, and I had the pleasure of speaking to someone far far away. My contract ends in September, and I can't wait! Verizon did us wrong, so I am no longer loyal to their cellular service, which I have been a customer since its inception.

 – About 2 weeks ago.

Garland, TX

My internet is fine, thank God. But whenever I try to watch TV, a pop-up advises me to do a software update using my remote. Trouble is the remote keys won't work with the...

Garland, TX

My internet is fine, thank God. But whenever I try to watch TV, a pop-up advises me to do a software update using my remote. Trouble is the remote keys won't work with the screen message. So I can neither do the update, nor can I exit the screen. The update message won't go away. Forget a class action law suit. DON'T PAY YOUR FRONTIER BILL. An insolvent company will disappear quickly.
And they deserve it. Any tech company that can't roll out a software update deserves to DIE!

 – About 2 weeks ago.

Thankfully I only have Internet and Phone but both suck! Spotty service at best after 3pm ...

Thankfully I only have Internet and Phone but both suck! Spotty service at best after 3pm

 – About 2 weeks ago.

SERIOUSLY we need to file a class action suit against them. count me in...

SERIOUSLY we need to file a class action suit against them. count me in

 – About 2 weeks ago.

seriously, all my streaming channels are GONE. WTF. i'm paying the same amount of money, for less service. I'M DONE. going to direct TV. frontier SUCKS. they Fucked up the whole...

seriously, all my streaming channels are GONE. WTF. i'm paying the same amount of money, for less service. I'M DONE. going to direct TV. frontier SUCKS. they Fucked up the whole transition, and now won't let me stream my favorite shows. WHICH WERE AVAILABLE ON VERNON.

 – About 2 weeks ago.

Frontier is the worst at customer service.

Your lucky if you can get an operator with an accent that you MIGHT be able to decipher

Poor from top to bottom

Im in...

Frontier is the worst at customer service.

Your lucky if you can get an operator with an accent that you MIGHT be able to decipher

Poor from top to bottom

Im in a bundle for landline,Internet and dish tv.
Since my HIGH SPEED Internet only reaches dial up modem speed they agreed to credit me for the Internet portion of my bill
They rearranged my bill so my land line is 50 dollars,my dish TV is 60 dollars and my Internet is 10 dollars,so that's what they credit me,joke right.

I am cancelling out of frontier,never to be a customer again of theirs and will tell anyone that will listen of frontiers suckiness

 – About 2 weeks ago.

I hate frontier so much. We upgrade internet do everything frontier tells us to do to fix the problem but it sux. One person could be using it with 3 bars and it still sux...

I hate frontier so much. We upgrade internet do everything frontier tells us to do to fix the problem but it sux. One person could be using it with 3 bars and it still sux

 – About 2 weeks ago.

Worst experience ever with frontier, I upgrade my internet to 100/100 and I called every day almost 3 weeks. Every day they said some one will come to my house and no one show up. My last call was 2...

Worst experience ever with frontier, I upgrade my internet to 100/100 and I called every day almost 3 weeks. Every day they said some one will come to my house and no one show up. My last call was 2 days ago, some one told me that no one need to come to just update speed. So I just spend 3 weeks and calling for nothing? And I just did a speed test, guess what, nothing changed. What a loser company.

 – About 2 weeks ago.

Wow - this is terrible! On the phone 4 times in the first month of service. Expect to wait over an hour each time to speak with someone whose first language is NOT English. This is truly...

Wow - this is terrible! On the phone 4 times in the first month of service. Expect to wait over an hour each time to speak with someone whose first language is NOT English. This is truly horrendous, especially if you work and have homework from home. Where are all of our representatives when you need them? Congress is probably in bed with Frontier. What a sham, their customer service reps are worthless. You'd be better off taking a hammer to your equipment before picking up the phone and dialing customer service.
- Remember that lawsuit against Bill Gates for a monopoly?? Does anyone care that this disrupts all of us and now we're left with overpriced BrightHouse or cheap and ineffective WOW?
- Thanks a lot, Verizon and Frontier!

 – About 2 weeks ago.

Is there a lawsuit against Frontier? I live in Garland, TX and had virtually no service from 4/1, and finally had to go with TWC. What a change! The problem is that Frontier is automatically...

Is there a lawsuit against Frontier? I live in Garland, TX and had virtually no service from 4/1, and finally had to go with TWC. What a change! The problem is that Frontier is automatically deducting from my bank account as if they are Verizon.

To top it off, I don't have an account with Frontier. And when I call, I have to literally spend nearly an hour going back over the same ground, again, and again, each time I call. "Well let me look at the records, I see that you ..." And when they keep digging, "Oh, well we will ...."

I am so fed up!

Who has the strength to contend with such foolishness!

Is anyone going to come up with a lawsuit? This company needs to be shut down!

 – About 3 weeks ago.

Plano, Texas - Frontier does indeed suck. Our internet service has slowed down considerably since Frontier took over and I now have dropped service every day. Never had these problems with Verizon. ...

Plano, Texas - Frontier does indeed suck. Our internet service has slowed down considerably since Frontier took over and I now have dropped service every day. Never had these problems with Verizon. We are seriously thinking of changing to AT&T.

 – About 3 weeks ago.

Time to go bash the DSLAM into bits.

Cheers!...

Time to go bash the DSLAM into bits.

Cheers!

 – About 3 weeks ago.

Will drop frontier internet and landline next week after being a verizon customer many years. I am just one more customer who lost service,waited all day for the service man who never showed
up....

Will drop frontier internet and landline next week after being a verizon customer many years. I am just one more customer who lost service,waited all day for the service man who never showed
up. Current upload rate. .38.

 – About 3 weeks ago.

Working from home, but since Frontier took over afternoon meetings are no longer a possibility. The connection is so bad that no one can understand me when I speak. Fuck this....

Working from home, but since Frontier took over afternoon meetings are no longer a possibility. The connection is so bad that no one can understand me when I speak. Fuck this.

 – About 3 weeks ago.

My speed is so slow I can eat lunch before my page loads. Garland TX since Fucktier took over my Verizon service....

My speed is so slow I can eat lunch before my page loads. Garland TX since Fucktier took over my Verizon service.

 – About 3 weeks ago.

class action lawsuit in Washington when...

class action lawsuit in Washington when

 – About 3 weeks ago.

I am in the process of starting a Class action law suit and I have already contacted an attorney....

I am in the process of starting a Class action law suit and I have already contacted an attorney.

 – About 3 weeks ago.

We need class action law suit against Frontier in California.
I need to get out of Frontier contract but they are asking me to pay over $1000 for early termination fee.
First off, I...

We need class action law suit against Frontier in California.
I need to get out of Frontier contract but they are asking me to pay over $1000 for early termination fee.
First off, I never knew Verizon sold my account and I never signed any paper with Frontier.
Second, I'm paying over $160 a month for less than 1 mbps.
Is there a law suit already or do we need to start one?

 – About 3 weeks ago.

3 weeks no internet phone or cable worst part was that we weren't directly affected by the switch but made an appointment to get a new battery for the ont, a simple 5 min fix. They come a day late...

3 weeks no internet phone or cable worst part was that we weren't directly affected by the switch but made an appointment to get a new battery for the ont, a simple 5 min fix. They come a day late and stop us right as we're about to go to church to fix it. Somehow during the process of remounting the ont and changing the battery all services cut out and the guy leaves without checking his work. We wait 4 hours on customer service to be told it would take a week to get someone out there. I call separately from my roommates and get an appointment for the next day. The not only fail to show up but outright lied to me as the appoint they set up for me was 5 days away not the next day. Finally the promised day comes and they don't show up. I call multiple times during the day to make sure they're coming so I know if I can get things done and not sit around waiting. Up till 10 mins before closing time they keep telling me on the phone that they are coming. They finally send an email, no call, just an email saying that it will be 2 more weeks before someone can come out. I have switched to time warner since that talk but they can't set up for 2 weeks as well. Frontier puts us through all this bs and doesn't have the courtesy to offer some complimentary service for the hassle.
There's a lesson to be learned and it is; if it ain't broke don't fix it, if your ont battery is dying and your still with frontier leave it alone

 – About 3 weeks ago.

R.I.P. Verizon FiOS. You were reliable, & fast.
Born of captive inbreeding is a sad & unreliable cReAtUrE named fRonTier" you feed it cash, & it rewards you with a best described as...

R.I.P. Verizon FiOS. You were reliable, & fast.
Born of captive inbreeding is a sad & unreliable cReAtUrE named fRonTier" you feed it cash, & it rewards you with a best described as botched service, with a resolution named Untrustworthy frustration...............ad nauseum

 – About 3 weeks ago.

I went from actively working from my home office with Verizon FIOS with a solid connection to hourly freezes with Frontier. There are many remote workers in our community and many have had issues. I...

I went from actively working from my home office with Verizon FIOS with a solid connection to hourly freezes with Frontier. There are many remote workers in our community and many have had issues. I had to instruct the Frontier support desk how to reset the ONT. They did not even know that the latest ONT setup did not have a battery! It took Frontier support two days to reset my neighbor's ONT. The TV and phone worked, but Ethernet was down, and he had to use his cell phone to tether to keep working.

As a remote user for work, this is my lively hood and paycheck that Frontier is impacting. If there was a viable alternative, I would take it. However, Bright-House is an internet upload slow poke and more expensive.

Fron / tier = 2 four letter words of your choice. Maybe we should voice our disgust with the Verizon sale by moving our cell service away from Verizon. I will be.

Frontier, believe this, a solid internet connection is no longer just for TV, it is a utility like electric distribution, and water & sanitation systems that are relied upon to be stable.

 – About 3 weeks ago.

These fucking dumbasses, before you buy a fucking internet provider learn how to actually be one you fucking idiots. I can't even download a 21 MB template for my project. ...

These fucking dumbasses, before you buy a fucking internet provider learn how to actually be one you fucking idiots. I can't even download a 21 MB template for my project.

 – About 3 weeks ago.

These fucking dumbasses, before you buy a fucking internet provider learn how to actually be one you fucking idiots. I can't even download a 21 MB template for my project. ...

These fucking dumbasses, before you buy a fucking internet provider learn how to actually be one you fucking idiots. I can't even download a 21 MB template for my project.

 – About 3 weeks ago.

Frontier switch over never took hold at my house. I cancelled after 3 weeks of no service and no help after multiple phone calls to Frontier. All of this is confirmed. Yet, I am still being charged...

Frontier switch over never took hold at my house. I cancelled after 3 weeks of no service and no help after multiple phone calls to Frontier. All of this is confirmed. Yet, I am still being charged for service I haven't had since March 30th. I would love to join anyone in some sort of action suit against this company. They are clearly thieves and have issue reaching into my bank account with intention of returning what is mine. We need a lawyer to catch all of this chatter and represent so we can take this animal down!

 – About 3 weeks ago.

5 calls and no resolution, our jackass Attorney General meet with the CEO, wow thanks bimbo... A lot of good that's done. Why don't you fine them until they get these major service issues...

5 calls and no resolution, our jackass Attorney General meet with the CEO, wow thanks bimbo... A lot of good that's done. Why don't you fine them until they get these major service issues resolved?

 – About 3 weeks ago.

Customer service is trained to screw you over with contracts! I was with Verizion, did anybody ask me if I wanted frontier? Frontier holds me to a recent change and won't let me go back like...

Customer service is trained to screw you over with contracts! I was with Verizion, did anybody ask me if I wanted frontier? Frontier holds me to a recent change and won't let me go back like Verizion did. They suck! Netflix, here I come

 – About 3 weeks ago.

I would love to find out how to be apart of a class action against Frontier...

I would love to find out how to be apart of a class action against Frontier

 – About 3 weeks ago.

Fuck these assholes I've been trying to watch some games I really want to see and they can't get shit to work at all.

What the fuck do s pay them for? I want Verizon FIOS back!...

Fuck these assholes I've been trying to watch some games I really want to see and they can't get shit to work at all.

What the fuck do s pay them for? I want Verizon FIOS back!

FUCK YOU FRONTIER!!!!

 – About 3 weeks ago.

Hours upon hours of phone time with no resolve.... I'm getting charged for 100mb and receiving only 25mb. class action anyone!? ...

Hours upon hours of phone time with no resolve.... I'm getting charged for 100mb and receiving only 25mb. class action anyone!?

 – About 3 weeks ago.

Frontier is the WORLD'S WORST COMPANY! Our wifi was out for a week and after many, many hours of talking to tech support, nothing was done. Finally, they came but there were still many problems....

Frontier is the WORLD'S WORST COMPANY! Our wifi was out for a week and after many, many hours of talking to tech support, nothing was done. Finally, they came but there were still many problems. The phone doesn't work and the wifi is awful. THE CUSTOMER SUPPORT IS TERRIBLE. The bills are for things that we aren't even recieving and they are too expensive. Court here I come!

 – About 3 weeks ago.

Saw another comment about Frontier not working on NBCsports online & app where Verizon previously did. Known problem? Something that is supposed to be fixed?
Been a nightmare the past mont+...

Saw another comment about Frontier not working on NBCsports online & app where Verizon previously did. Known problem? Something that is supposed to be fixed?
Been a nightmare the past mont+ since the cutover from Verizon.
:-(

 – About 3 weeks ago.

I SERIOUSLY CAN'T HANDLE THIS FUCKING SHIT, I'VE CALLED THESE JACKASSES LIKE 100 TIMES AND THEY STILL HAVEN'T DONE A SINGLE THING TO HELP ME. THEY DON'T EVEN HAVE FIOS AVAILABLE HERE...

I SERIOUSLY CAN'T HANDLE THIS FUCKING SHIT, I'VE CALLED THESE JACKASSES LIKE 100 TIMES AND THEY STILL HAVEN'T DONE A SINGLE THING TO HELP ME. THEY DON'T EVEN HAVE FIOS AVAILABLE HERE AND I LIVE LIKE 5 MINUTES FROM TOWN?

APPARENTLY THE FUCKING "PORT" ON MY STREET IS "OVERLOADED" BECAUSE THEIR HARDWARE IS OLD... WHAT THE FUCK IS THIS? UPGRADE IT YOU STUPID FUCKING JEWS


JESUS FUCKING CHRIST I AM SICK OF THESE ASSHOLES. I JUST WANT TO PLAY VIDEO GAMES WITHOUT 900 PING

 – About 3 weeks ago.

SERIOUSLY I'VE BEEN FUCKING STUCK WITH THIS SHIT FOR LIKE TWO GOD DAMN YEARS I'M SO SICK OF IT

I CAN'T EVEN CHANGE ISPS BECAUSE THEY'VE FUCKING MONOPOLIZED THE ENTIRE AREA...

SERIOUSLY I'VE BEEN FUCKING STUCK WITH THIS SHIT FOR LIKE TWO GOD DAMN YEARS I'M SO SICK OF IT

I CAN'T EVEN CHANGE ISPS BECAUSE THEY'VE FUCKING MONOPOLIZED THE ENTIRE AREA NORTH OF SEATTLE

I'M GOING TO KILL MYSELF. I'M GOING TO SUCK MY OWN COCK. I'M GOING TO FUCKING SUCK MY OWN DICK RIGHT NOW.

 – About 3 weeks ago.

SERIOUSLY I'VE BEEN FUCKING STUCK WITH THIS SHIT FOR LIKE TWO GOD DAMN YEARS I'M SO SICK OF IT

I CAN'T EVEN CHANGE ISPS BECAUSE THEY'VE FUCKING MONOPOLIZED THE ENTIRE AREA...

SERIOUSLY I'VE BEEN FUCKING STUCK WITH THIS SHIT FOR LIKE TWO GOD DAMN YEARS I'M SO SICK OF IT

I CAN'T EVEN CHANGE ISPS BECAUSE THEY'VE FUCKING MONOPOLIZED THE ENTIRE AREA NORTH OF SEATTLE

I'M GOING TO KILL MYSELF. I'M GOING TO SUCK MY OWN COCK. I'M GOING TO FUCKING SUCK MY OWN DICK RIGHT NOW.

 – About 3 weeks ago.

I CAN'T EVEN FUCKING PLAY MY GOD DAMN VIDEO GAMES BECAUSE THIS SHITTY GOD DAMN FUCKING ISP IS TOO GOD DAMN SLOW TO LET ME DO ANYTHING HOLY SHIT HOW MUCH OF A FUCKING GOD DAMN JEW DO YOU HAVE TO BE...

I CAN'T EVEN FUCKING PLAY MY GOD DAMN VIDEO GAMES BECAUSE THIS SHITTY GOD DAMN FUCKING ISP IS TOO GOD DAMN SLOW TO LET ME DO ANYTHING HOLY SHIT HOW MUCH OF A FUCKING GOD DAMN JEW DO YOU HAVE TO BE TO PROVIDE THIS KIND OF INTERNET

THIS SHIT HAS TO BE ILLEGAL RIGHT? HOLY FUCK.

 – About 3 weeks ago.

Blow me Frontier!!...

Blow me Frontier!!

 – About 3 weeks ago.

I live in a rural area (aka somewhere frontier doesn't care about) and when we moved into a different house we were told the Internet connection would be slower because the house is further out....

I live in a rural area (aka somewhere frontier doesn't care about) and when we moved into a different house we were told the Internet connection would be slower because the house is further out. Fine. That's my choice. We move and the Internet works fine for like 2 weeks, and now we have a repair man out here once every week chase you cant ever use the Internet. Not even to pull up Google. The service guy only checks the wires in the house and says he can't see why it's so slow. No one in our town likes them and if it wasn't illigal, I'd go and burn their building with their servers down.

 – About 3 weeks ago.

Calling their customer service a service is an insult to service industry. This company will not last. At $250/month, I am now in search to find other options and prepare to work with 3-4 seperate...

Calling their customer service a service is an insult to service industry. This company will not last. At $250/month, I am now in search to find other options and prepare to work with 3-4 seperate vendors....should be ashamed of itself...will join ranks of Comcast, BofA and Ticketmaster as most hated brands...certain of it. Verizon was not great at service either but they were not flip and dismissive...

 – About 3 weeks ago.

Absolute worst customer service! I will be happy to pay the termination fee to be rid of them. I am in Huntington Beach, Ca...can anyone tell me my options for tv/internet in my area?...

Absolute worst customer service! I will be happy to pay the termination fee to be rid of them. I am in Huntington Beach, Ca...can anyone tell me my options for tv/internet in my area?

 – About 3 weeks ago.

Internet connection seems incredibly spotty with the recent changeover. Unimpressed and considering switching internet providers. Getting snail mail from competitors pointing out the shortcomings of...

Internet connection seems incredibly spotty with the recent changeover. Unimpressed and considering switching internet providers. Getting snail mail from competitors pointing out the shortcomings of Frontier Communications...kind of embarrassing for a company. Hoping for some corrective action soon.

 – About 3 weeks ago.

Ive been a loyal fios customer since 2009. We have purchased 100's of movies on demand. I've spent, on average, $250 a month in combined services/purchases.

Tomorrow, fuck...

Ive been a loyal fios customer since 2009. We have purchased 100's of movies on demand. I've spent, on average, $250 a month in combined services/purchases.

Tomorrow, fuck Frontier. Im switching to Charter. Frontier is the worst.

 – About 3 weeks ago.

I was a loyal Verizon Fios customer for six years in Long Beach CA due to their fast speed and easy customer service. I moved to a new house during the Verizon Fios-Frontier transition, and Frontier...

I was a loyal Verizon Fios customer for six years in Long Beach CA due to their fast speed and easy customer service. I moved to a new house during the Verizon Fios-Frontier transition, and Frontier told me they were not able to transfer my service to the new house for three weeks. This unacceptable info came after calling Frontier eight times in one day, struggling through non-English speaking customer service. I was told I was under contract, so I slogged through three weeks, only to have Frontier postpone my transition date for another week. Infuriated, I called Time Warner...another devil for sure, but they were able to buy me out of my contract, gave me a $300 credit for switching, and hooked me up in less than 48 hours. The lemon in the paper cut just came as Frontier has invoiced me for service for the month I had no internet or cable. FU Frontier!

 – About 3 weeks ago.

Frontier internet is down in Lewisville TX. Worst company ever and even worse customer support. Will be canceling my service after being with Verizon FIOS for 8 years....

Frontier internet is down in Lewisville TX. Worst company ever and even worse customer support. Will be canceling my service after being with Verizon FIOS for 8 years.

 – About 3 weeks ago.

So Frontier took over Verizon Fios and our cable. So today I tried to watch a pay per view movie and paid for it and when I went to watch it it was choppy and would not play correctly. I spent half...

So Frontier took over Verizon Fios and our cable. So today I tried to watch a pay per view movie and paid for it and when I went to watch it it was choppy and would not play correctly. I spent half an hour on the phone trying to get to a real person to find out what was wrong to hear them finally tell me there is high demand for the the bandwidth but that it should be resolved shortly they were working on it, but could not tell me when I would be able to see my movie. So I asked for a refund. Since they are not fully integrated yet they could not see the billing information and could not credit my account for the movie I purchased but could not watch. So then they told me I need to call back when I get my bill and go through this again to get the credit for the movie I rented but was not able to watch... GREAT CUSTOMER SERVICE.... NOT

 – About 3 weeks ago.

For me, I can stream other sites' content - Fox Sports, ESPN, HBO.

If an event is shown on NBC (the channel), and is available on Live Extra, I can stream it.

For events...

For me, I can stream other sites' content - Fox Sports, ESPN, HBO.

If an event is shown on NBC (the channel), and is available on Live Extra, I can stream it.

For events on any other channels (NBCSN, USA, CNBC, etc) and internet-only streams, I get the error message saying 'contact your TV provider'.

I just spent 2 hours on the phone with Frontier trying to find out what's up with NBC Live Extra. This was maybe my fifth call to them regarding the problem. Missing the past 7 weeks of EPL matches has been frustrating to say the least. All Frontier can say is that they know it's a problem, they're "working on it", and they don't know when it will be fixed.

If you want to talk to someone who at least has a clue about the problem, make sure you're getting connected to the FiOS technical support team and not just the front line tech support.

 – About 3 weeks ago.

Frontier jacked up my price and said I had discounts provided by Verizon that they could not honor! I also cannot use NBC Sports Live Extra with my Frontier log-in. It says I don't have it...

Frontier jacked up my price and said I had discounts provided by Verizon that they could not honor! I also cannot use NBC Sports Live Extra with my Frontier log-in. It says I don't have it subscribed. I've been using it for years! Frontier is SHIT!

 – About 3 weeks ago.

Their customer service is just the worst, spent 6 hours the other day on phone doing their troubleshooting routine for them to no avail. Have had programming issues with set top box since they took...

Their customer service is just the worst, spent 6 hours the other day on phone doing their troubleshooting routine for them to no avail. Have had programming issues with set top box since they took over from verizon. I think 2 months is plenty of time to resolve these issue but see no end in sight. Can not use the new aol email most of the time.
Time Warner here I come Got to be better.

 – About 3 weeks ago.

horrible service poor customer service - had Verizon reddened up with them i guess they were bought out but they suck all i had was internet and since it switched over ive been having problems - going...

horrible service poor customer service - had Verizon reddened up with them i guess they were bought out but they suck all i had was internet and since it switched over ive been having problems - going to write corporate and not every where possible

 – About 3 weeks ago.

Also in Flower Mound. I was fine with Verizon but Frontier truly sucks. I had an "expedite appointment" last week, took off from work. no show. Told no, my appointment was NEVER expedited...

Also in Flower Mound. I was fine with Verizon but Frontier truly sucks. I had an "expedite appointment" last week, took off from work. no show. Told no, my appointment was NEVER expedited and MY APPOINTMENT WAS FOR 5/11 AT 8 AM.
Waited, not here. called and finally got some Muslim woman in Allen named Camille, who claims to speak English. she does not have a command of English. she told me my service would be "restored today from central point" What on earth is she talking about. I told her i had services, but they sent two HD DVR boxes, instead of one and they don't work when "provisioned" by technical folks on two four hour phone calls. I told her that was wrong and she says that's what her notes say. If they are getting notes from people in some third world shit hole that don't speak english and they are read by someone in allen who has very low command of English, is it hard to figure out that they think they're right and I'm wrong? My neighbor put in time warner and we'll see how that goes. I cannot believe i pay $200. a month for this bullshit. I'm paying for boxes not being used!

When is the FCC going to step in or have they been all lobbied and paid off too???

 – About 3 weeks ago.

Frontier has destroyed what was a success story. When we started with FIOS years ago, I had blazing Internet, and no issues with it, tv or phone. Now, each is a mess and they haven't a clue....

Frontier has destroyed what was a success story. When we started with FIOS years ago, I had blazing Internet, and no issues with it, tv or phone. Now, each is a mess and they haven't a clue. Congratulations, Frontier- you've made the US Post Office look like a strong example of customer service. Your staff must be filled with unemployable morons, and hopefully the company is destroyed by legal challenges you've brought upon yourselves.

 – About 3 weeks ago.

Frontier took over our Verizon home phone last month. A few days ago, our home number was disconnected and given to someone else!! They had disconnected her home phone and didn't give her her...

Frontier took over our Verizon home phone last month. A few days ago, our home number was disconnected and given to someone else!! They had disconnected her home phone and didn't give her her old phone number back!! Needless to say, I'm sure we won't get our number back. I filed a complaint with the FCC for their illegal activities.

 – About 3 weeks ago.

Because the Internet connection is at half speed I sit literally 4 feet from my router and it can take up to 20 seconds for a simple page to load ...

Because the Internet connection is at half speed I sit literally 4 feet from my router and it can take up to 20 seconds for a simple page to load

 – About 3 weeks ago.

Last few posts from mine I'm in Huntington Beach I'm not sure why they say Murrieta???????...

Last few posts from mine I'm in Huntington Beach I'm not sure why they say Murrieta???????

 – About 3 weeks ago.

Because they told me my box is bad and being recalled however another never got a phone call or a letter that it was recalled , and because my neighbor has the same exact box and they told her hers...

Because they told me my box is bad and being recalled however another never got a phone call or a letter that it was recalled , and because my neighbor has the same exact box and they told her hers was fine ?

 – About 3 weeks ago.

Because they do not have a store within a 50 mile radius of where I live to pick up my new DVR cable box I have to wait until Monday when someone can drop one off because they cannot mail me one...

Because they do not have a store within a 50 mile radius of where I live to pick up my new DVR cable box I have to wait until Monday when someone can drop one off because they cannot mail me one either

 – About 3 weeks ago.

Because I cannot use my Frontier app or login to Frontier.com ...

Because I cannot use my Frontier app or login to Frontier.com

 – About 3 weeks ago.

Because when I called what seemed to be India with my problem she literally played telephone for an hour and a half with the real customer service it was ridiculous ...

Because when I called what seemed to be India with my problem she literally played telephone for an hour and a half with the real customer service it was ridiculous

 – About 3 weeks ago.

Because the four times I've called customer service is never been less than an hour even though the first time I called it was a common problem California was having it still took an hour for the...

Because the four times I've called customer service is never been less than an hour even though the first time I called it was a common problem California was having it still took an hour for the conversation

 – About 3 weeks ago.

And what's with trying to turn on the cable box and getting fooled into thinking it's broken because it won't come on for a full minute - then tells me that their program information not...

And what's with trying to turn on the cable box and getting fooled into thinking it's broken because it won't come on for a full minute - then tells me that their program information not available

 – About 3 weeks ago.

On hold for 3 hours now. Been through 5 operators. Called sales number on internet got tech support. They said they'd pass me to sales. Got billing. Etc, etc, etc,... Each time I got someone...

On hold for 3 hours now. Been through 5 operators. Called sales number on internet got tech support. They said they'd pass me to sales. Got billing. Etc, etc, etc,... Each time I got someone on the line, they had a cheap microphone and their voice was so garbled we couldn't communicate. One person borrowed her neighboring persons head set so we could talk, only to passed on again. Still Waiting. Send a search party and food!!!!

Thanks a pant load Verizon.

 – About 3 weeks ago.

There must be an acronym for FRONTIER that states who they are: Frustrating Retarded Obtuse Nincompoops Trained In Electronic Ruination ...

There must be an acronym for FRONTIER that states who they are: Frustrating Retarded Obtuse Nincompoops Trained In Electronic Ruination

 – About 3 weeks ago.

We weren't even notified that there was going to be a switch from Verizon to Frontier when we started noticing that the internet was horribly slow, no connection or service downstairs, the home...

We weren't even notified that there was going to be a switch from Verizon to Frontier when we started noticing that the internet was horribly slow, no connection or service downstairs, the home land line phone was not working since who-knows-when since we all use cell phones (now on roaming and cellular data) and even the TV show's ID lines are all called out with "no program data available".
This is the absolute worst service we've ever had. Getting ready to leave this lame company.

 – About 3 weeks ago.

Report all your problems to the Better Business Bureau. I was without phone,internet and tv since April 17. Finally on May 6 had to cancel and get service from another company. They told me I had to...

Report all your problems to the Better Business Bureau. I was without phone,internet and tv since April 17. Finally on May 6 had to cancel and get service from another company. They told me I had to pay an early termination fee, yeah right. I work from home, I had not choice but to cancel to get working service. Complaints with the BBB have been taken seriously so far, frontier MUST respond to your issues directly. Give it a whirl.

 – About 3 weeks ago.

Where are our government officials on this matter? It is criminal the what Frontier Communications is doing to us!!! Customer Service is in the Philippines and they just read from a screen. Myself...

Where are our government officials on this matter? It is criminal the what Frontier Communications is doing to us!!! Customer Service is in the Philippines and they just read from a screen. Myself and people in my neighborhood been with home phone, internet, and cable services for weeks. The techs come out and say it is a Verizon issue and of course Verizon took the money and ran, no where to be found! Frontier Communications have very intelligent people on their boards of shareholders, Stanford grad Leroy comes to mind, why are they allowing their company to get such a bad rep is beyond me. I don't understand someone please explain.

 – About 3 weeks ago.

Where in the heck do I start?? First of all, both Verizon and Frontier Communications should be sued for poor services and breach of contract! We were new customers to Verizon in February 2016. We had...

Where in the heck do I start?? First of all, both Verizon and Frontier Communications should be sued for poor services and breach of contract! We were new customers to Verizon in February 2016. We had installation completed by Feb 15th, 2016. Upon signing up we were promised a $400 gift card AFTER 60 days of service. Well our 60 days was up April 2016, conveniently when Frontier took over, so who is going to honor this promotion we were promised?

So fast forward to April 2016, surprise we are transitioned to Frontier Communications. We noticed immediately our internet was constantly down/intermittent all day and our cable box was not working properly. Tried to call customer service and they have no records because they were still transitioning and said everything would be corrected soon.

Well here we are over a month later and guess what...we finally received our 1st bill from Frontier and it is wrong. We are being charged for the previous month's bill that was ALREADY paid to Verizon. So I get on the phone with Frontier and first spoke with a billing person who 'can see the bill was paid' but doesn't know why it didn't post on their end, so they will investigate;
then I am transferred to the tech people because of my crappy internet and cable box.
They ran a few tests, and at least sped up the internet from 30 to 150 (per the contract) but DID NOT resolve my constant disconnection issues. Per tech guy they're still 'upgrading' the wiring and an ETA for completion is unknown!
Now third I am transferred to Sales and Promotions for my $400 gift card issue and I get disconnected! I was on the phone for almost 2 hours!
I am absolutely upset that Verizon misled us and never informed us that this was coming or we would not have signed up with them! They were sneaky and made promises and did not come through! I hope these companies are both sued!!!

 – About 3 weeks ago.

Let me jump on this bandwagon! All of my bundled services have been out for two weeks. No one knows what they're doing here. I'm moving on. I don't have any more patience with them....

Let me jump on this bandwagon! All of my bundled services have been out for two weeks. No one knows what they're doing here. I'm moving on. I don't have any more patience with them.

 – About 3 weeks ago.

Truly a piece of shit company operated by a bunch of pieces of SHIT. Hopefully the assholes who run this outfit as well as the Verizon human garbage who made money in the deal all suffer terribly...

Truly a piece of shit company operated by a bunch of pieces of SHIT. Hopefully the assholes who run this outfit as well as the Verizon human garbage who made money in the deal all suffer terribly

 – About 3 weeks ago.

Totally pissed soldier in Mojave desert. Frontier buy out a joke. Was told equipment from Verizon didn't have be turned in, a lie. Told that it would be a fresh start on billing, another lie. Was...

Totally pissed soldier in Mojave desert. Frontier buy out a joke. Was told equipment from Verizon didn't have be turned in, a lie. Told that it would be a fresh start on billing, another lie. Was told the movies I paid for would be reimbursed or returned, another lie. Have not been able to get on demand or a TV guide to register for a month now, more lies. Such bs and nothing being done about any of it. Way to go Verizon and frontier.

 – About 3 weeks ago.

Been without tv since 29 April, multiple phone calls. Finally agreed to send out new DVR. A week later it is delivered and of course it is an old model and does not record nor work. Have had an...

Been without tv since 29 April, multiple phone calls. Finally agreed to send out new DVR. A week later it is delivered and of course it is an old model and does not record nor work. Have had an appointment with a technician for 2 days now. this is the worst company I have ever dealt with and all their workers say they exact same shit, so I guess, at least they have been trained to lie well..

 – About 3 weeks ago.

Letter to my new "provider":

Hello again. My name is still MG and my SERVICE ORDER is 5555555. Your online support can’t find that number, but it’s the number that says a...

Letter to my new "provider":

Hello again. My name is still MG and my SERVICE ORDER is 5555555. Your online support can’t find that number, but it’s the number that says a service person will arrive at my home at 12:39 P.M. today. Congratulations on the precise scheduling; needless to say, he did not show up at all.

My service went out a week ago. After an hour, your online tech threw up his hands and scheduled a real live service call—for 6 days later. About noon today, someone from Frontier phoned me (on my cell, of course) “to be sure that everything had been restored.” I said it hadn’t and she told me my problem would be “escalated” and a better tech would be calling me soon. I asked if the service call scheduled for 1/2 hour later was still on and she (Frontier’s left hand knowing not what the right hand is doing) was not aware of the planned service call but assured me that if it was scheduled, it would happen.

A bit after 1:00, I called to see where the repairman was. The young man I spoke to tried for an hour to find out and eventually told me he was “in the queue to the dispatcher” and would call me back as soon as he got some information. I wasn’t hoping for much: when I tried to open a chat with you folks last week, I was #178 in the queue.

So I wasn’t surprised when no one called back. And no one showed up. My phone is now useable, but makes strange noises. My TV service is completely out downstairs, and only partially functional up upstairs. And my internet service, which had been working until today, has now slowed to the point that it takes a minute or two to open Google. I had not noticed any change when I upgraded from 3 MBPS to 50 MBPS recently, but I can assure you it was faster than that.

I tried another live chat this evening. At 6:19 I entered the queue at #129. I was down to #34 by about 6:45, and never got any closer to the front of the line. Still at #34 thirty minutes later, I assumed the chat line has closed for the day, without anyone bothering to mention it to me. But no—an hour after I joined the queue, I was down (up?) to #18. So I hung on, and the numbers disappeared around 7:25. Kevin M. announced himself a few minutes later. He took a long time reading my sad story and told me my problem was “being worked on by a higher lever network technician.” Apparently the scheduled field visit was simply a delaying tactic, and you never intended to send anyone.

So, where do we stand? Is anybody coming? When? Am I going to get things back in order, or am I going to Cable? If we had a contract, you have voided it by failing to provide services or respond substantively to my inquiries.

 – About 3 weeks ago.

Frontier is worst company i have ever seen. I recently moved to Dallas, TX and i was not aware Verizion FIOS bought by Frontier in this area. I took an apartment here. Unfortunately this apartment has...

Frontier is worst company i have ever seen. I recently moved to Dallas, TX and i was not aware Verizion FIOS bought by Frontier in this area. I took an apartment here. Unfortunately this apartment has only Frontier Fios, no other option. It has been 3 weeks i place the order to Frontier, no update yet and internet is not installed. when i called their customer service, no one was able to give definitive answer when they are going to install. I spent more than 3 hours on call with them, they kept forwarding my call from one person to another person, but no answer. This is frustrating for me and this impact my job and i have to work from home.

 – About 3 weeks ago.

On chat with tech support for over 30 minutes and they can not even answer a simple question of whether a particular port on their internet service is blocked....

On chat with tech support for over 30 minutes and they can not even answer a simple question of whether a particular port on their internet service is blocked.

 – About 3 weeks ago.

Are they go ik ng to give credits for the lost service. ...

Are they go ik ng to give credits for the lost service.

 – About 3 weeks ago.

Truly the worst company. Like many other customers, TV stations are missing, then entire service is gone, then back again for a day or two, but with no video on demand. Then gone again. Customer...

Truly the worst company. Like many other customers, TV stations are missing, then entire service is gone, then back again for a day or two, but with no video on demand. Then gone again. Customer service awful, staffed with individuals who read off a service menu of all the stuff you have already tried. When they reach the end of the menu, you are SOL. Technician booked to come out. Enjoy the five day wait, take a day off work and relish the no show. Time to cut the cord.

 – About 3 weeks ago.

I live in Chino Hills, everyday my service gets worse! I lost my on Demand, it has not worked since they took over. Tonight, My movie channels come up, I pay for almost all of them and now it...

I live in Chino Hills, everyday my service gets worse! I lost my on Demand, it has not worked since they took over. Tonight, My movie channels come up, I pay for almost all of them and now it doesn't show you times, who is in Movie or when it started or when it ends. Why did they buy out Verizon if they were so under equipped to handle all the accounts. So now you have no On Demand which we used daily and I don't know what the heck is playing when. Is anyone using Time Warner or dish and having any luck? Let me know. Do not sign up for Frontier, no matter what they offer you, it will not be worth

EYCYH

 – About 3 weeks ago.

Seriously a piece of crap system. I was only down on Verizon FIOS maybe three times in 14 years. I've been down on Frontier 3 times in 3 weeks. ...

Seriously a piece of crap system. I was only down on Verizon FIOS maybe three times in 14 years. I've been down on Frontier 3 times in 3 weeks.

 – About 3 weeks ago.

SOOOOO Bad. Slow loading, no guide listings, no recording, no help when you call. Have to change service....but to ?...

SOOOOO Bad. Slow loading, no guide listings, no recording, no help when you call. Have to change service....but to ?

 – About 3 weeks ago.

I just got double billed for services that were crappy. Now I have to fight on their terrible service and billing. They don't seem to know how to handle and of these issues. They don't listen...

I just got double billed for services that were crappy. Now I have to fight on their terrible service and billing. They don't seem to know how to handle and of these issues. They don't listen and are many times rude and impatient with customers. This is a case where a business got way in over their head and was poorly prepared to take on the communications part from Verizon. They are a complete embarassment and should stick with things they understand like the potato sack race at the company picnic.

 – About 3 weeks ago.

Their customer service makes Comcast look like the gold standard. They can never find my information, they pass you around, missed service appointment, and hours on the phone. The Fios TV and Internet...

Their customer service makes Comcast look like the gold standard. They can never find my information, they pass you around, missed service appointment, and hours on the phone. The Fios TV and Internet itself is fine, the customer service is terrible.

 – About 3 weeks ago.

I called 4 times in one night, call disconnected in first 3. After tech support made its attempt to fix my program guide my phone and internet stopped working. I finally told them this my last month...

I called 4 times in one night, call disconnected in first 3. After tech support made its attempt to fix my program guide my phone and internet stopped working. I finally told them this my last month of service.

 – About 3 weeks ago.

Checking in from Texas, Frontier is horrible. Took me 4 hours and 7 transfers to cancel. Their hold music was driving me insane!...

Checking in from Texas, Frontier is horrible. Took me 4 hours and 7 transfers to cancel. Their hold music was driving me insane!

 – About 3 weeks ago.

I hate this company! they suck. can't log into the website, internet is slow and most pages don't load. can't update things on tv because internet sucks! don't even try to call you...

I hate this company! they suck. can't log into the website, internet is slow and most pages don't load. can't update things on tv because internet sucks! don't even try to call you won't get anyone, was told they'd call me back HA! what a joke! Gotta look into other available companies! Thanks Verizon for selling out!

 – About 3 weeks ago.

Frontier seems to be doing some DNS hijacking or filtering of PPTP traffic that's breaking some stuff. Rang them up and got a winner of a tech support person that said, "What is your problem?...

Frontier seems to be doing some DNS hijacking or filtering of PPTP traffic that's breaking some stuff. Rang them up and got a winner of a tech support person that said, "What is your problem? BPN? Huh, VPN? I've never heard of it. What does VPN stand for?"

 – About 3 weeks ago.

So phone just dies today. Call tech support and I get passed around and put on hold. It's 45 minutes and still on hold.

Tried the online chat thing. Guy said to wait and eventually he...

So phone just dies today. Call tech support and I get passed around and put on hold. It's 45 minutes and still on hold.

Tried the online chat thing. Guy said to wait and eventually he just disconnected.

I hate these mofos.

 – About 3 weeks ago.

This is by far the worst experience dealing with a corporation!

Been on hold, disconnected, transfered, been on the phone with support in the Philippines, with India. I feel like me...

This is by far the worst experience dealing with a corporation!

Been on hold, disconnected, transfered, been on the phone with support in the Philippines, with India. I feel like me heart is going to explode. I am in Long Beach, I had Verizon, if I had a problem I knew it would have been resolved usually the same day. With this company I have no phone service and they are saying they can send someone out in a week.

This is my business, I cannot survive with out phone service. I am so upset right now that it is hard to type, I am shaking. This company is so f'ed up. I did not ask to have them switch my service so when they tell me it is a huge task to make the switch, I did not ask for it.

Verizon should not be off the hook either. They left us out to dry. Skipped town and left us with this incompetent company.

Our representative has scheduled a town hall meeting who ever comes from Frontier should have security with them. This is affecting peoples ability to make a living. I will be there in force and make my pain known to these fucks.

I have never in my life seen such incompetence at this level.

 – About 3 weeks ago.

I run a business out of Los Angeles county and I have had nothing but problems with Frontier since last Thursday. My system was completely out of service on Thursday and finally came back online...

I run a business out of Los Angeles county and I have had nothing but problems with Frontier since last Thursday. My system was completely out of service on Thursday and finally came back online afternoon on Friday. Today there are more problems. This is ridiculous.

 – About 3 weeks ago.

Does anybody know how to get ahold of the dispatch center or tech center near lewisville tx ...

Does anybody know how to get ahold of the dispatch center or tech center near lewisville tx

 – About 3 weeks ago.

worst service ever. internet drops all the time, customer service in Philippines and they don't speak good english. Why did Verizon sell to this horrible company. FRONTIER SUCKS!!!...

worst service ever. internet drops all the time, customer service in Philippines and they don't speak good english. Why did Verizon sell to this horrible company. FRONTIER SUCKS!!!

 – About 3 weeks ago.

Features not working. Not even a link on the website. When I call customer support, they tell me to click on the link. I explain the link is not there. They tell me to click on the link. Rinse. Wash....

Features not working. Not even a link on the website. When I call customer support, they tell me to click on the link. I explain the link is not there. They tell me to click on the link. Rinse. Wash. Repeat.

They then tell me to try the feature from my cable box. That's a fail too. Just as sucky as Verizon (and that's a freakin' low bar).

 – About 3 weeks ago.

Ever since Frontier took over, my service has been AWFUL. I've had to call them several times to get my service up, and it's been very on and off, and slow at times.. I miss Verizon FIOS....

Ever since Frontier took over, my service has been AWFUL. I've had to call them several times to get my service up, and it's been very on and off, and slow at times.. I miss Verizon FIOS.

 – About 3 weeks ago.

Worst. Company. EVER....

Worst. Company. EVER.

 – About 3 weeks ago.

Just about worst costumer service ! No streaming , can't watch my tv while at the gym! Hate it!!...

Just about worst costumer service ! No streaming , can't watch my tv while at the gym! Hate it!!

 – About 3 weeks ago.

If you have issues you should write directly to "the Office of the President." I emailed them to address my billing and service issues and they emailed me back within 24 hours. Not defending...

If you have issues you should write directly to "the Office of the President." I emailed them to address my billing and service issues and they emailed me back within 24 hours. Not defending them, just want to get people the help they need. If your service isn't working tell them you won't pay!

 – About 3 weeks ago.

Switched to Fios three days before they switched to frontier. Just my luck. Days of no service. Today no internet , called frontier and was routed to India. No one spoke well, billing couldn't...

Switched to Fios three days before they switched to frontier. Just my luck. Days of no service. Today no internet , called frontier and was routed to India. No one spoke well, billing couldn't find my account, technical support couldn't and the third technical support miraculously found me . Had to spell my full name 4 times, repeat my number 6 times, give my full spelled out address 3 times. I miss Fios America!!!!!

 – About 3 weeks ago.

You couldn't make this up...it has been an absolute nightmare since Frontier has taken over! Just tried to add wi-fi to elderly parents telephone/internet service and you would have thought we...

You couldn't make this up...it has been an absolute nightmare since Frontier has taken over! Just tried to add wi-fi to elderly parents telephone/internet service and you would have thought we were trying to add space travel to the account! Since April 7, the caller id feature stopped working, phone service and internet are down now for the 2nd straight day with no explanation...and the wi-fi router/eqpt that has allegedly been ordered since April 7 has yet to show up! No tracking info and not one service rep ever seems to know what the last interaction was! This is like a SNL skit! Is Trump behind this??? Switching to AT&T immediately

 – About 3 weeks ago.

all my calls are blocked. Cable box shows caller ID but none of the phones ring. DVR records half shows. log into Verizon only to be told I have to log into frontier .. frontier site is so broken...

all my calls are blocked. Cable box shows caller ID but none of the phones ring. DVR records half shows. log into Verizon only to be told I have to log into frontier .. frontier site is so broken you cant even create and transition your account. Funny how they are able to take my money without a problem but cant seem to provide any service.

I'm so pissed I'm looking for new providers in our area. I would like to say Verizon is losing a customer but they clearly don't give a crap as they sold me to Frontier anyways so they have their $$ already

 – About 3 weeks ago.

38 days since Frontier took over FIOS from Verizon in Texas, and my service is still FUBAR. My DVR menu still shows the "Verizon" logo, even after unplugging both my DVR and router, unplugging...

38 days since Frontier took over FIOS from Verizon in Texas, and my service is still FUBAR. My DVR menu still shows the "Verizon" logo, even after unplugging both my DVR and router, unplugging the battery in the ONT in my garage, and rebooting all of them. My system refuses to update the software to the latest image. My message center doesn't work. My troubleshooting tools to fix FIOS tv issues tell me "sorry, data currently not available. Please try again later." No cast and crew info for tv shows/movies I'm watching. The movie posters that accompanied programs are gone. No 'on demand' option from what I'm watching (so nice if I've caught something halfway through, and want to start from the beginning).

Oh yeah, and my internet drops out completely at least three times every night, necessitating a reboot of my router.

Fuck you, Frontier. You can suck my balls. I finally get one of your techs out to the house (after being told my the tech I live chatted with that they couldn't do anything remotely), and the tech tells me "they have to do that remotely. I can't do it."

Again, fuck you, Frontier.

 – About 3 weeks ago.

Going on three weeks without internet at our business here in Dripping Springs, Texas. Our business! We're not just watching kitten videos here! (Okay, maybe a little.)

So...

Going on three weeks without internet at our business here in Dripping Springs, Texas. Our business! We're not just watching kitten videos here! (Okay, maybe a little.)

So incredibly frustrated after hours and hours on hold listening to horrific scratchy Musak and speaking with nearly incoherent "customer service" who tell me a load of crap every time I call. Tried an online chat with "Lisa" who disconnected when I wrote that wasn't Frontier's motto "It's easy to get answers"? I guess it is easy to get answers if you can wait on hold 6 hours a day and the answers are crap like, "The technicians are rebuilding your circuit now" or "You have a static IP address which is very dangerous."

Sixteen years with Verizon with nary a problem.

 – About 3 weeks ago.

Anybody know when we will get nbc live extra access again? Or is there something I haven't figured out?? Thanks...

Anybody know when we will get nbc live extra access again? Or is there something I haven't figured out?? Thanks

 – About 3 weeks ago.

I HATE FRONTIER! No internet for a day now. Prior to Internet would go down 5 times a day. Had an appointment for a tech to come and they never showed. Called Frontier set up a new appointment no...

I HATE FRONTIER! No internet for a day now. Prior to Internet would go down 5 times a day. Had an appointment for a tech to come and they never showed. Called Frontier set up a new appointment no show again. Called Frontier and they claimed they did not have us down for an at home service call. Bull Shit!

Leslie's pool can't even use their ATM due to no service.

We are going to find another company to go with. This is unacceptable!

 – About 3 weeks ago.

So i just opened my bill today and it is double...they are charging the normal fee then a month ahead because the just picked up my account from Verizon. I call to find out more information because...

So i just opened my bill today and it is double...they are charging the normal fee then a month ahead because the just picked up my account from Verizon. I call to find out more information because the service I had with Verizon isn't even offered by Frontier (my Verizon was 25/25). I am on hold for 19 minutes before I even get to talk to a person! Then when she finally answers she has to verify the security of my account, then she put me back on hold to look up my account. She comes back on the line and I ask my question...she puts me back on hold before she is even done talking....then after 10 more minutes I get a recording that customer service is closed and I need to try again later!!! ARE YOU SERIOUS!!! What a waste of 42 total minutes of my life that I will never get back!! Worst customer service EVER!

 – About 3 weeks ago.

I have lost phone service since the switch from Verizon to Frontier. If you call my number it says the number has been disconnected or is not in service. The jokers at Frontier keep telling me the...

I have lost phone service since the switch from Verizon to Frontier. If you call my number it says the number has been disconnected or is not in service. The jokers at Frontier keep telling me the issue is on my end! Howe can this be possible? Shouldn't my voicemail pickup even if I have an issue on my premises!? I have been hung up multiple times with NO CALL BACK. Why do they bother asking for the best number to reach me in the event we get disconnected!? What a horrible company! Customer service is worse (or just completely helpless) than the service itself. I cannot wait for Google Fiber to come to my area. That will be heaven. I think everyone needs start calling the corporate offices and threatening legal action. I believe there is a fundamental problem and it is too expensive or just not important enough to fix. Arghhhh!!!!!

 – About 3 weeks ago.

Well right after i said im cancelling this shitty interwebs from the 19th century they literally downgrade my internet and now i have terrible latency issues. Don't buy these fucktoid negro's...

Well right after i said im cancelling this shitty interwebs from the 19th century they literally downgrade my internet and now i have terrible latency issues. Don't buy these fucktoid negro's internet.

 – About 3 weeks ago.

Claremont CA - Since Frontier Comm took over Verizon Fios I have had all kind of issues - Want to cancell but don't want to pay penalty - Class action maybe??...

Claremont CA - Since Frontier Comm took over Verizon Fios I have had all kind of issues - Want to cancell but don't want to pay penalty - Class action maybe??

 – About 3 weeks ago.

Why the fuck am I still being charged? I get tv, with no guide programming for 5 minutes at a time; I have so much lag that some websites drop me before I connect; when I do have internet, it's...

Why the fuck am I still being charged? I get tv, with no guide programming for 5 minutes at a time; I have so much lag that some websites drop me before I connect; when I do have internet, it's not even a third of the bandwidth I pay for. A website actually told me yesterday that it logged my IP address for security purposes. It's not me, it's this communist fucking "communications" company that bought me. I've waited an hour now for customer service. Fuck you frontier!

This is going to be my new homepage!

 – About 3 weeks ago.

I was 'sold' by Verizon to Frontier. Frontier's charges are much higher for a lesser service. Their customer support lines are either completely inadequately staffed or else they have...

I was 'sold' by Verizon to Frontier. Frontier's charges are much higher for a lesser service. Their customer support lines are either completely inadequately staffed or else they have taken a very cynical decision to bore people out of cancelling - I think it's the latter . If it was just bad planning that they don't have sufficient staff then it's bad planning on a truly amateur scale - 3 hours and still no resolution!!!!

Either way, they are a truly disgusting business

 – About 4 weeks ago.

What the Heck?
This has been horrible!
Box freezes every 20 minutes, & it takes 5 minutes to reset.
It not only stops tv but Internet as well!
How do we keep our home based...

What the Heck?
This has been horrible!
Box freezes every 20 minutes, & it takes 5 minutes to reset.
It not only stops tv but Internet as well!
How do we keep our home based business running?
Do we need to look into AT&T, Time Warner or other options?
No thanks to you Frontier.
Frontier is a let DOWN!

 – About 4 weeks ago.

This conversion has been nothing but a joke. They don't seem to screw up taking my monthly bill amount but cannot provide suitable internet and tv services. Aside from venting on sites like this,...

This conversion has been nothing but a joke. They don't seem to screw up taking my monthly bill amount but cannot provide suitable internet and tv services. Aside from venting on sites like this, what are our true options for getting any resolve to our problems??!!

 – About 4 weeks ago.

I have no On Demand function since the switch from Verizon. There are times the picture just stops completely. I have had it....

I have no On Demand function since the switch from Verizon. There are times the picture just stops completely. I have had it.

 – About 4 weeks ago.

They have no idea what they are doing. I got a call they said about a trouble ticket. They asked if they fixed the problem. I asked which one and the gal didn't know. They didn't put my...

They have no idea what they are doing. I got a call they said about a trouble ticket. They asked if they fixed the problem. I asked which one and the gal didn't know. They didn't put my complaint on the trouble ticket. She said she would call me back the next day at 1pm and it has been almost two days and no call. Their service is going from poor to terrible. They can't even make a simple weather widget work. I got my first bill and nothing seemed to match my Verizon bill except it was only $0.21 more, so not worth waiting an hour to question them. I wish they would work on getting their stuff to work. Complaining dosn't work as they don't understand the problem. I mentioned a programming bug and as a problem and they said they would send a technician out. Well at least this a place to vent my frustrations.

 – About 4 weeks ago.

Frontier is terrible. They never send a technician when they say. Here is the dispatch phone number. 1-866-739-6415. I called it and the guy said he isn't allowed to talk to customers and...

Frontier is terrible. They never send a technician when they say. Here is the dispatch phone number. 1-866-739-6415. I called it and the guy said he isn't allowed to talk to customers and transferred me to customer service. Maybe you will have better luck.

 – About 4 weeks ago.

Cant return old routers that Verizon left me with. Local Frontier stores wont take equipment back and the Philippine call center is absolutely worthless. Welcome to the future of failing cable...

Cant return old routers that Verizon left me with. Local Frontier stores wont take equipment back and the Philippine call center is absolutely worthless. Welcome to the future of failing cable companies!!!!

 – About 4 weeks ago.

Service went out Wednesday. I called and can't get a technician here until Monday. All TV Internet and phone are out . This is ridiculous. Besides this Frontier seem to be amateurs at this. I...

Service went out Wednesday. I called and can't get a technician here until Monday. All TV Internet and phone are out . This is ridiculous. Besides this Frontier seem to be amateurs at this. I think they bit off more than they can chew.

 – About 4 weeks ago.

Last 10 days 6 hours on the phone with their customer service all on my cell phone since I do not have phone service st home The appointment by Service Tech Monday was a no show. I emailed the...

Last 10 days 6 hours on the phone with their customer service all on my cell phone since I do not have phone service st home The appointment by Service Tech Monday was a no show. I emailed the president of the division on her complaint email:LetMelindaKnow@ftr.com. and it's not getting me anywhere. They respond with we are escalating you issue and someone will cal me back. No one has ever called me back except for someone from that office asking if a text ever came or called. So lame. Called Charter Communications today. They sent a tech over within a one hour window. Got the same service for $75 less. And they will credit me up to $500 if frontier charged me a cancellation fee. My internet is lightening fast. frontier can suck it!

 – About 4 weeks ago.

Last 10 days 6 hours on the phone with their customer service all on my cell phone since I do not have phone service st home The appointment by Service Tech Monday was a no show. I emailed the...

Last 10 days 6 hours on the phone with their customer service all on my cell phone since I do not have phone service st home The appointment by Service Tech Monday was a no show. I emailed the president of the division on her complaint email:LetMelindaKnow@ftr.com. and it's not getting me anywhere. They respond with we are escalating you issue and someone will cal me back. No one has ever called me back except for someone from that office asking if a text ever came or called. So lame. Called Charter Communications today. They sent a tech over within a one hour window. Got the same service for $75 less. And they will credit me up to $500 if frontier charged me a cancellation fee. My internet is lightening fast. frontier can suck it!

 – About 4 weeks ago.

I just want to watch my streamed shows on amc.com shows and I CAN'T! DUMB FRONTIER! I had no issues when I was with verizon....

I just want to watch my streamed shows on amc.com shows and I CAN'T! DUMB FRONTIER! I had no issues when I was with verizon.

 – About 4 weeks ago.

There has to be a class action suit here. And I hate lawyers. That's how bad frontier sucks... they are worse than lawyers. I just switched to Time Warner for a $300 visa gift card. Blazing speed...

There has to be a class action suit here. And I hate lawyers. That's how bad frontier sucks... they are worse than lawyers. I just switched to Time Warner for a $300 visa gift card. Blazing speed back with MUCH better customer service.

 – About 4 weeks ago.

I had no issues with Verizon and ever since they sold to frontier it's been a nightmare my bill when up I'm trying to cancel twice and they won't cancel when I call I'm on hold for an...

I had no issues with Verizon and ever since they sold to frontier it's been a nightmare my bill when up I'm trying to cancel twice and they won't cancel when I call I'm on hold for an hour, they keep asking me for the address and to repeat my phone number. I'm so glad I dropped them.

 – About 4 weeks ago.

4/23/16 23 minutes on hold for billing. Once "Mary" came on the line and asked when I would get my refund for disconnecting my 45 year telephone number, she hung up on me. Called back again,...

4/23/16 23 minutes on hold for billing. Once "Mary" came on the line and asked when I would get my refund for disconnecting my 45 year telephone number, she hung up on me. Called back again, new Customer Service, then was on hold for 25 minutes. Refund in 60-90 days. WTF. 5/2/16 internet buffering buffering buffering. On hold 25 minutes, then disconnected again. Transferred to a department and phone rang 50 times when I realized I needed to ck off how many times it rang. Talked to a Gery. English language skills sorely lacking. Reset router 3 times. As of 5/5/16 Still buffering. FRONTIER GET YOUR STUFF TOGETHER!

 – About 4 weeks ago.

Frontier is the absolute worst company in the world our router is said to go at about 5 mbps and last time i checked i was getting about 50 kbps doing quick math i am getting .01% of what they...

Frontier is the absolute worst company in the world our router is said to go at about 5 mbps and last time i checked i was getting about 50 kbps doing quick math i am getting .01% of what they offered ..... .01% a hundredth of a single percent............. thanks frontier..... i really hope everyone there gets what they deserve :3 hell is too nice for their kind

 – About 4 weeks ago.

They recently took over the DFW area in Texas and its absolute shit. For the past 3 days my connection goes down or slows to under 5Mbps. The tech said its not issues on there side and said it must be...

They recently took over the DFW area in Texas and its absolute shit. For the past 3 days my connection goes down or slows to under 5Mbps. The tech said its not issues on there side and said it must be my ethernet cable or equipment, im a IT. Fuck off with that shit just admit you guys took on too much when you bought verizon and ill be happy.

 – About 4 weeks ago.

1) For the first time, my network speed has been slower. Benefit of the doubt it COULD be a coincidence. However,

2) I had two "FIOS Bundle Change" items on my bill for $7 and $8....

1) For the first time, my network speed has been slower. Benefit of the doubt it COULD be a coincidence. However,

2) I had two "FIOS Bundle Change" items on my bill for $7 and $8. Entered chat with their support. After a very long exchange she said that it did not affect my monthly bill because last month's bill was larger and that it might be because of the $7.57 tax difference. What!?!?! I asked how their adding $15 didn't increase my bill and she said it was because of the $3 increase in my tax this month. WHAT!?!?!? She then suggested I call Sales to lessen my bill. It can be lessened if they only charge me what is due. She then said she was glad she could help. I'm done. Suggestions for high speed internet and TV?

 – About 4 weeks ago.

Fuck you frontier. Sick my dick- eat my shit. Choke yourself with your own hand and die. ...

Fuck you frontier. Sick my dick- eat my shit. Choke yourself with your own hand and die.

 – About 4 weeks ago.

Frontier Fios since they took over from Verizon: For the past 3 days I am unable to get service. When I call out the receiving party cannot hear me and sometimes it just disconnects. When I call...

Frontier Fios since they took over from Verizon: For the past 3 days I am unable to get service. When I call out the receiving party cannot hear me and sometimes it just disconnects. When I call Frontier to advise them of the problem the recording states there is a long wait due to the number of calls and advises to go to their Web site or if you wish you could wait. When I wait the recording comes back on and disconnects the call. I went to their Website and sent an email using their direct customer service email client and the email comes back undeliverable. The result, no phone, no way to reach the provider.

 – About 4 weeks ago.

Yep, not real thrilled with their service. Bitched on their FB page and they took it down. Sent me a PM, no response.

Here's my post:

This transition has been extremely...

Yep, not real thrilled with their service. Bitched on their FB page and they took it down. Sent me a PM, no response.

Here's my post:

This transition has been extremely poor at the very least.
We still don't have our VOD or library available despite commitments otherwise. These are cloud services we paid for in good faith with verizon and now have unavailable for over 6 weeks. Some one owes me some $$.

I called in to Sales 2 weeks ago. After joining the Frontier website, poked around for bundle services and pricing. I had been looking for an upgrade to Quantum before this lease off happened.
Called in two weeks ago, specifically asked if this advertised option was available to me even though it specified 'new customer'. Would have given me the Quantum modem/DVR and better speed. Specifically asked if this was available to me has a transitioning Verizon customer.

Was told yes. Asked about the 2 year commitment in the offer. "we don't require commitment contracts". I said really? I'm good with it for the pricing. "No, we don't work that way".

Ok what else are you offering. "Let me check" ...."$100 gift card for new customers".

Asked to set it all up, send out the new equipment ( no setup charge) and change our premium channel subscription from HBO to STARZ.

Waited patiently for all of this to transition.

Called tonight. After over 2 1/2 hours on the phone, find out my order is suspended as I am not eligible for it.

Excuse, human error.

The human error here is clearly on Senior Managements part for not managing this transition the way that they should have.

I've wasted over 3 hours of my LIFE, to find out that what I was promised by this company in hour 1 is not available me.

And I still don't have my VOD library.

I've managed large transitions in my career, not as big as this admittedly, but this should have gone more successfully.

Want my services, stuck with poor service and confused C/S staff.

Isn't this why ATT had to break up?

Thanks Verizon to selling us of to poor service

Thanks Frontier, for nothing.....

 – About 4 weeks ago.

As with most people around here i think Frontier Communications stink. I have been dealing with slow or non existent internet service for years since the took over Verizons service. Every time you...

As with most people around here i think Frontier Communications stink. I have been dealing with slow or non existent internet service for years since the took over Verizons service. Every time you call you don't get a good answer as to the problem and it may pick up for a couple of weeks and then you are back to the consistent rebooting the modem several times a day just to get a lousy connection. Supposedly they come out and work on the lines but you never seem to see a truck anywhere near where you live and the service just doesn't get any better, This would be a good company to be sued and be forced to close down. If I were to run a business that way I would be around very long.

 – About 4 weeks ago.

Oh My God, 36 minutes on the phone so far and I don't think she understands English.
No on demand since Frontier took over.
Reboot, and reboot and reboot, it never fixes...

Oh My God, 36 minutes on the phone so far and I don't think she understands English.
No on demand since Frontier took over.
Reboot, and reboot and reboot, it never fixes anything.
I want my Verizon back Wah Wah Wah

Oh, and I'm still o the phone waiting for a repair ticket.

 – About 4 weeks ago.

Not sure why my post showed as from CO, I am from TX!!!!!...

Not sure why my post showed as from CO, I am from TX!!!!!

 – About 4 weeks ago.

Horrible!!!! Third time they said that tech will be at my house and third time no call no show!!!! Why do I need to keep calling them???? Every single time they are telling me that a higher level tech...

Horrible!!!! Third time they said that tech will be at my house and third time no call no show!!!! Why do I need to keep calling them???? Every single time they are telling me that a higher level tech are working on my ticket and they are not sure at what time they will be at my house. After that I am asking to talk with their manager and then manager tells me that no tech will be at my house today ! then he/she will ask me a million questions about my problem(that all the same from my original call) and reschedule a visit! What a scam!!!! NEVER USE THEM! JUST CANCEL FIOS!!!!! You will lose your time!!! Need to be a law against it! They should pay us for all this time that we have to take off from work while waiting for them to show up, or time from other activities that we lost by waiting on the phone line / or live chat!!!!

 – About 4 weeks ago.

Been trying to cancel my TV service for two weeks. I was sent a replacement cable box instead of an empty return box. Finally have a account specialist but they just email me saying they are going...

Been trying to cancel my TV service for two weeks. I was sent a replacement cable box instead of an empty return box. Finally have a account specialist but they just email me saying they are going to look into it, this is crazy.

 – About 4 weeks ago.

They suck SO BAD. I hope they go bankrupt soon. My FIOS TV hasn't worked right for weeks. Yesterday they brought a replacement set top box. Now some channels work, some don't. Frontier...

They suck SO BAD. I hope they go bankrupt soon. My FIOS TV hasn't worked right for weeks. Yesterday they brought a replacement set top box. Now some channels work, some don't. Frontier sucks!!!

 – About 4 weeks ago.

One more day until I ditch Frontier for something (anything at this point is better) better. I could send a letter through USPS and it would get there faster than my e-mail could. A week and a half...

One more day until I ditch Frontier for something (anything at this point is better) better. I could send a letter through USPS and it would get there faster than my e-mail could. A week and a half with no service, I'm not paying for that!