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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 1,750 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 7 hours ago.

in tampa, fl, frontier took over for verizon. both companies suck, but frontier makes verizon seem like a spectacular company in comparison. my bill has fluctuated from $100 over billing to around...

in tampa, fl, frontier took over for verizon. both companies suck, but frontier makes verizon seem like a spectacular company in comparison. my bill has fluctuated from $100 over billing to around $200 over billing, and they took away all espn channels without my permission. let's get this class action lawsuit started already so we can take frontier to the cleaners, and wipe them off the face of the earth.

 – About 1 Day ago.

https://www.consumeraffairs.com/cell_phones/bright_house.html...

https://www.consumeraffairs.com/cell_phones/bright_house.html

 – About 1 Day ago.

why did we wait so long to dump frontier? foolish
poor at best wifi in our home and ruined our netflix experience with pathetic speed. if you are still a frontier customer i suggest you...

why did we wait so long to dump frontier? foolish
poor at best wifi in our home and ruined our netflix experience with pathetic speed. if you are still a frontier customer i suggest you consider options that are more worthy than this bottom of the barrel tripe.

 – About 1 Day ago.

i had an appointment scheduled to reactivate my home phone number, which had only been turned off for about 2 months. they technician never showed up! he didn't even bother calling....oh wait,...

i had an appointment scheduled to reactivate my home phone number, which had only been turned off for about 2 months. they technician never showed up! he didn't even bother calling....oh wait, they told me he called on my home number...uh, i don't have a home number!!! then he lied and said he was at my home for 20 mins and that nobody opened the door....omg! this was a sunday and everybody was home....waiting for him! blatant lie! after 45 mins on the phone with someone from frontier, a very nice lady trying to help but just couldn't seem to wrap her head around the fact that this guy had just lied and she wanted to send someone else out at 6:00 pm sunday night....uh no!
monday i called and spoke with a supervisor to remedy this....she looked into see if possibly they could do the service remotely and was going to call me back. she called back once monday to let me know she was still working on it and she would call as soon as possible. well, it's friday and she never called back.i'm now on hold after talking with a customer service rep who spoke so fast and slurred his words and then when i asked him to repeat himself, he talked as slow as possible....how rude! when i asked for a supervisor, after just explaining everything to him, he said "may i ask why"!!! omg! seriously, i just want to speak with someone who knows wtf is going on!
i am going to see what other options are available for me...i was quite content with verizon and now frontier has just put a wrench in it! morons!

 – About 1 Day ago.

i actually don't have much of a problem with frontier's service...we have phone, internet and tv (all through fios) and everything works fairly well. we've only had a handful of small...

i actually don't have much of a problem with frontier's service...we have phone, internet and tv (all through fios) and everything works fairly well. we've only had a handful of small service interruptions over the past few years. i really like the tv service....lots of channels!

but their customer service is absolutely horrendous. i've had to call dozens of times for billing issues and to say calling them is an unpleasant experience is the understatement of the century. i would like someone from frontier to explain to me how it's possible to call five separate times and get five different rate quotes? how is this possible??

they "automatically renewed " our contract at a price increase of approx. $50 per month. we never agreed to this over the phone or in writing. last i checked, a "contract" is an agreement between two willing parties. for them to renew our contract at a huge price increase without our consent and then threaten to charge us an early termination fee of $250 when trying to get out of our so-called "contract" is nothing short of criminal behavior.

and on what planet is it okay to charge long time customers more than new customers? i'm a long time customer of walmart, but i'm 100% certain i don't have to pay more for products than a new walmart customer.

i hate hate hate how frontier treats its customers. i'm not even remotely interested in dealing with this company anymore, it's just not worth it.

 – About 2 days ago.

months and months of having to call in to have credits issued to my account for services i do not have or they are charging me for and shouldn't be. can't put through a repeating credit so i...

months and months of having to call in to have credits issued to my account for services i do not have or they are charging me for and shouldn't be. can't put through a repeating credit so i get to call each month. and start all over again with explanations as to what i need them to do.

today they tell me they will not be issuing any more credits to my account - okay then - bye bye. transferred to 'retentions' who didn't even attempt to retain my business. brighthouse, now spectrum, will buy out the balance of my contract with frontier, more channels, home landline, free premium channels, faster internet, extensive public wifi for less money and no contracts so i'm free to leave at any time. i'm done with frontier. congrats frontier, you actually managed to be even worse than verizon. that takes some doing.

 – About 2 days ago.

i live in rural nys. frontier internet service was pretty good when i first moved in 4 years ago, but has gone downhill ever since. about 6pm, when everyone is home from work, the internet rarely...

i live in rural nys. frontier internet service was pretty good when i first moved in 4 years ago, but has gone downhill ever since. about 6pm, when everyone is home from work, the internet rarely works....when i try to load in a web page i am invariably timed out. i just don't use it in the evening. when i call customer service i get different advice, tests....etc. nothing works and they refuse to send someone out to check the "box" down the road -- which when tweeked in the past would juice up the 6 megabite connection. i am so fed up i could scream!

 – About 2 days ago.

internet goes out for at least an hr a day, modem failed had to call local office to get any help, said new modem was all set up come pick it up. plugged it in , still had last user in it. 6 mo. later...

internet goes out for at least an hr a day, modem failed had to call local office to get any help, said new modem was all set up come pick it up. plugged it in , still had last user in it. 6 mo. later no wifi still, modem is pass word locked offshore tech support is the opposite of help.

 – About 2 days ago.

knock knock
who's there?
not frontier

thank you , i will be here all week waiting, again......

knock knock
who's there?
not frontier

thank you , i will be here all week waiting, again...

 – About 3 days ago.

so my frontier internet is a nightmare. my connection goes out constantly...and i literally mean every 5 minutes. i run my business from home and it has prevented me from getting anything done. for...

so my frontier internet is a nightmare. my connection goes out constantly...and i literally mean every 5 minutes. i run my business from home and it has prevented me from getting anything done. for those who don't know, a "satisfactory" (but not fast) internet speed is 8 mbps. my connection tests between .73 to 1.45 mbps. basically, it is next to useless. i can't even stream netflix or update my computer at home, i have to go to a coffee shop or somewhere with free wifi.

frontier has attempted to fix it and says it is ok each time, but clearly this service is useless in my area of palm desert, ca. i am switching to time warner, which i heard is awful too. we just don't have good options here. at this point, anything has to be better than frontier.

 – About 3 days ago.

the fact that this website exists says it all!!! if you aren't in a contract, run while you can.

me: it's 5:15pm. i was expecting someone between 3-5 today.

the fact that this website exists says it all!!! if you aren't in a contract, run while you can.

me: it's 5:15pm. i was expecting someone between 3-5 today.

frontier: someone will come... next week. sorry, we didn't know.

wtf!!!

 – About 3 days ago.

okay, so clearly i am not the only one who agrees. with all of these complaints you would think a little effort would be put forth in the customer service department. i called about 2 mos. ago from...

okay, so clearly i am not the only one who agrees. with all of these complaints you would think a little effort would be put forth in the customer service department. i called about 2 mos. ago from ongoing shit internet, the rep. i spoke with told me to change the routing channel......and that was it. did it fix my shit internet?...no. now, it's much worse and over the thanksgiving holiday was not working at all. i called, they said it was temporarily down and have no expected time to when it will be back up. so... f%@k me right? awful awful internet and customer service. i shall be searching for a new provider

 – About 3 days ago.

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your...

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your patience. not to mention their over modulated hold music, during the second hour, becomes finger nail on a chalkboard. no surprise, service matches performance of product - pretty sad american brand, the founders must be so proud.

 – About 3 days ago.

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your...

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your patience. not to mention their over modulated hold music, during the second hour, becomes finger nail on a chalkboard. no surprise, service matches performance of product - pretty sad american brand, the founders must be so proud.

 – About 4 days ago.

so today it's announced frontier in connecticut is dropping abc network from its lineup nov. 30th if negotiations don't conclude positively. who drops a major network & suggests antenna gets...

so today it's announced frontier in connecticut is dropping abc network from its lineup nov. 30th if negotiations don't conclude positively. who drops a major network & suggests antenna gets it to our home for free? really? for the amount we're paying?

 – About 4 days ago.

apollo beach, fl
frontier really sucks...we were switched from verizon back in april, and our monthly bill has gone from around $235 then to around $340 now for the same service. yesterday we...

apollo beach, fl
frontier really sucks...we were switched from verizon back in april, and our monthly bill has gone from around $235 then to around $340 now for the same service. yesterday we learned that frontier will no longer carry nbc programming due to a contract dispute. this is the best network channel, the one that we watch most every night with the best programming. with no nbc, the service is worthless other than the internet connection... i will be cancelling and will have to toss the dice with brighthouse --doesn't sound good.

 – About 4 days ago.

frontier communications uses dishonest sales practices!

i was a verizon fios customer in the tampa area that was acquired in the fios purchase by frontier communications. i am on a...

frontier communications uses dishonest sales practices!

i was a verizon fios customer in the tampa area that was acquired in the fios purchase by frontier communications. i am on a 24-month contract that is nearing the end.

today my internet went out and i called tech support to troubleshoot the issue. tech support informed me that the outage was due to my internet upgrade and contract renewal which i never asked for. the tech rep also informed me that a technician was en route to my house to perform the upgrade. after i told him i never agreed to an upgrade or contract renewal, i was then transferred to a customer service rep that tried to sell the upgrade to me after the fact that they processed an illegal order. not a "we are sorry for our error". frontier is clearly a company that promotes and encourages dishonesty in their sales function.

to say i am mad is an understatement. is this your sales practice frontier? well, not only will i be filing complaints with the state ag, fcc, bbb and anywhere else that i can notify the world about your slimy company, i am making you my mission. you have destroyed my entire morning of work and you don't even have the decency to apologize for wasting my time while trying to steal from me.

sincerely,
yet another lost customer

 – About 5 days ago.

frontier is literally the worst isp on the face of this planet. my fellow west coasters can vouch on the awful transition that was verizon to frontier. internet cuts out whenever it feels like it,...

frontier is literally the worst isp on the face of this planet. my fellow west coasters can vouch on the awful transition that was verizon to frontier. internet cuts out whenever it feels like it, call tech support and they'll tell you "hmm nope, shows here you're up and running, problem must be on your end". ok, let's say the problem is on my end, how do i make this shit work? can you send a tech? "no, shows here there's no problem, theyll only tell you the same thing i'm telling you". save yourself the trouble, if you work from home frontier is not a reliable provider. land line hasn't worked since the nixon administration. for the price, go somewhere else. don't bother staying in on rainy days, internet is down if it's remotely rainy. i was unfortunately grandfathered into a 2 yr contract with them after they bought verizon, thankfully this is my last month before i jump off this sinking ship. i seriously hope everything bad in the world happens to this piece of shit company.

 – About 5 days ago.

i set up autopay and they took out double my invoice. then they told me they couldn't refund it, they would have to credit it to my next bill. after 3 hours of fighting and promising it...

i set up autopay and they took out double my invoice. then they told me they couldn't refund it, they would have to credit it to my next bill. after 3 hours of fighting and promising it wouldn't happen again and that i should stop future automatic payments, here it is the following month and they now want another full payment on top of what they should already have from the month before. it's time to get a lawyer!

 – About 5 days ago.

frontier is definitely the worse service provider i have dealt with. customer service especially. came home to no service, as well as a notice that my overdue payment was due by 4:30pm on the final...

frontier is definitely the worse service provider i have dealt with. customer service especially. came home to no service, as well as a notice that my overdue payment was due by 4:30pm on the final date of the notice (12/7/2016.). yes i forgot to pay last month. so i have 7 days to get the payment made before they disconnect.

called customer service to tell them that i just received the notice stating to pay by 4:30pm on 12/7 but yet i was disconnected anyway. i was on the phone for 30 minutes, transferred to 2 different agents, and both agents sounded muffled---poor phone service, go figure--so i could barely hear them. the totally disregarded the notice i received and couldn't restore it until payment was made.

i have no problem making the payment, the problem i have is frontier disconnecting service before the final date that is stated on their notice.

will be switching to dish satellite service.

 – About 5 days ago.

my story is probably on par with everyone elses. where do i start??......

so i made an appointment with frontier back in september for new service. had an appointment for new service...

my story is probably on par with everyone elses. where do i start??......

so i made an appointment with frontier back in september for new service. had an appointment for new service scheduled for a saturday. changed my travel/ work plans so that i could be here for the install. there's a backstory to all of this - we weren't moving in for a few months so we only needed internet to take care of business on the house while in la. so i was told by the rep who was doing my order, "no problem at all. we can set you on a vacation hold so that you're not paying for phone/tv until you move in. you will only be responsible for internet and then when you move in we can turn on phone and tv. this way we can set everything up now."

the day and time of the appointment came and went with no one showed up. so i call the next day and ask what happened? i was told, "oh, your order was cancelled." that's interesting. so i ask, "why was everything cancelled without anyone calling me?" silence. she then say's "well, you order was cancelled because you need to have service for 2 months in order to do a vacation hold on your service." ok, so that was news to me. then i say, i would like to speak to a manager. the customer service agent says, (not kidding) "well the only way you can speak to my manager is if you set up service with us." what?!?!?! i said, "well i would like to determine whether or not i want to do business with you which is why i want to speak to your manager." same response - the net of it was unless i was willing to spend another 15-20 min setting up a new order (for the same order they cancelled) they weren't going to let me speak to a manager to discuss my dissatisfaction with them. crazy right? so i give up and move on.

you may ask, at this point why go forward with verizon/frontier? well, the prior tenants in my house had it installed fios and i thought it would be an easy install to stay with the same company. rather than have twc come out and drill new holes and run new wires i thought this was the more efficient route.

so i just say to myself forget it, i'll just set up an appointment when i move down full time in nov/dec.

cut to 2 weeks ago (mid november) i made another appointment for this past saturday. i'm a new customer getting phone, internet and tv. i called and referenced that i had an order set up prior, which they were able to retrieve (my old order that was cancelled- interesting because i was told i needed to set up another order to talk to manager??) and was stood up the last time with no communication. they said, "oh, we are so sorry, we will make sure everything goes smoothly for you."

famous last words....i moved around my moving schedule (moved down from sf to la) so i could be there at the time i was quoted (3-5pm pst 11/26). during my drive down from sf to la my sister in law who lives next door sends me a picture of a note left by the frontier technician. i think he was at my house around 8-9am. his note was "cant get into the communication box - it's rusted/painted over. you will have to reschedule." ok, so a couple of things are going on here. 1) why is the technician at my house prior to what i was told was my appointment window? 2) why do i have reschedule? you came before the window i was quoted (which, by the way they will later deny (aka lie) that i was quoted).

upon receipt of the note i immediately call into frontier and explain what happened. i spoke wiht someone who looked at my order and said, "yes, you're right, he did come early and i will escalate this issue. someone will be at your house by 7pm tonight." i'm sure at this point you can already guess what happened. no one showed up.

so i call once again (having now been stood up a total of 3 times) and speak to probably the worst person in customer service i've ever encountered. no wait, the person i spoke with today, mary a supervisor is actually the worst (more on that to come). the girl i spoke with sat evening was apologetic but offered me nothing in the way of getting the appointment scheduled on mon. complete and utter waste of my time calling sat evening. oh well, lesson learned.

i call first thing mon am. i get a nice guy on the phone explain that i'm not interested in talking to a rep and that i want a supervisor. he puts me in touch with mary (after being on hold for about 15 min). mary, mary....where do i start? well, i'm clearly a little short and peeved at this point. she, rather than taking a customer service 101 approach of being nice to a potential customer, goes on the offensive. she says "well our technician came at the right time. we didn't quote you an appointment window. this was an all day appointment." wrong. now you are just lying to me. then i say, well thats's interesting, because he said the box is rusted/painted over and he can't get in. well i was able to get in and the twc cable guy (who came after a quick call the night before) was able to get in.

again, more defensiveness and no apologizing. you would think, and i haven't asked for anything, that they would at least offer me something? nope, nothing. in fact, i left the conversation begging them to give me service. think about that for a second. a customer has to call a service provider and beg them to give them $140/mo. shouldn't they be fighting for my business when there are other providers? what if i called and said, "look, my payment might or might not be there this month. i'll try to get it to you on time but i'm not sure i really feel like living up to your expecations." my service would be turned off immediately.

this is hands down the worst customer service and company i've ever dealt with. that's not hyperbole. i'm serious. do not under any circumstances sign up for service with this company. you will waste your time and end up banging your head on the wall.

 – About 1 Week ago.

theres an outage in elk grove, ca, get to it ...

theres an outage in elk grove, ca, get to it

 – About 1 Week ago.

wi-fi is always down! get some better servers! #frontiersucks...

wi-fi is always down! get some better servers! #frontiersucks

 – About 1 Week ago.

why does frontier play fuzzy, low quality commercials on their hd channels?

frontier commercials are not even in hd. why would i pay so much for a 4k ultra hd tv, and extra for hd...

why does frontier play fuzzy, low quality commercials on their hd channels?

frontier commercials are not even in hd. why would i pay so much for a 4k ultra hd tv, and extra for hd channels, but frontier plays non-hd on them?

leaving frontier!

 – About 1 Week ago.

we have not received the same monthly bill for the exact same service in the last four (4) months despite 20 phone calls to cs. cs has repeatedly said the issue is fixed and made promises which...

we have not received the same monthly bill for the exact same service in the last four (4) months despite 20 phone calls to cs. cs has repeatedly said the issue is fixed and made promises which haven't been kept. frontier cut our service to basic for unknown reasons. frontier cut our internet service from 50/50 to 25/25. frontier sent us two (2) boxes with ups labels and then advised us it was a mistake. cs has given us confirmation numbers regarding corrective actives and none could be found in subsequent calls to cs.

our dvr can't retain selected channels in favorite and will spontaneously reboot while trying to create a favorite list. cs has rebooted our dvr four (4) times and said it is repaired and it is not.

take a look at the bbb for frontier communications. take a look at the frontier communications fb page. there are 10,000 of customers who have hate this company and 1000's more changing services.

 – About 1 Week ago.

my mom ordered frontier internet . then she change her mind. i did the order for her . and give them my email address.
i did the order the last month few days after i received an email said...

my mom ordered frontier internet . then she change her mind. i did the order for her . and give them my email address.
i did the order the last month few days after i received an email said you have protection plan ,called them and said i don't
want protection plan they cancelled but they charged for these few days.. on the beginning of this month my mom received
a bill charges for installing the internet $ 49.99. talked with a 3 supervisors trying to explain to them no one ever come to
my mom place. and she never got connected and they know that but they keep saying we will review it.. they add things
you never ask for and they charge for things they never did .this is reminding me with what wells fargo did with their
customers.


 – About 1 Week ago.

3mb down/256k up, intermittently and none when it's raining. rude customer service at their office. they don't have to care they're the telephone company. can't get charter out...

3mb down/256k up, intermittently and none when it's raining. rude customer service at their office. they don't have to care they're the telephone company. can't get charter out here.

 – About 1 Week ago.

i chatted with someone to add a channel package and i thought that it would be done in 10 minutes tops like every other provider, but i come to find out that it had to be scheduled and that the...

i chatted with someone to add a channel package and i thought that it would be done in 10 minutes tops like every other provider, but i come to find out that it had to be scheduled and that the package would not be added till a week from today. i contacted them again and they told me that "even though it is just an update,they still have to schedule it and the earliest date is 12/1/2016???? i have never heard of such horrible service.

 – About 1 Week ago.

frontier, where dmv workers get customer service rep jobs after being fired for their incompetence. ...

frontier, where dmv workers get customer service rep jobs after being fired for their incompetence.

 – About 1 Week ago.

1500 ping, 3mbit/128kbit, constant dropped connections, all for the low low price of a f%@king fortune.

over 10+ years i've had frontier techs out here countless times, they always...

1500 ping, 3mbit/128kbit, constant dropped connections, all for the low low price of a f%@king fortune.

over 10+ years i've had frontier techs out here countless times, they always make dumb excuses and the techs they send out are snarky complete assholes. last time my internet was this messed it took them weeks of coming out until i got hold of a higher up that said they were upgrading their stuff in a few months because they're oversubscribed. even after that was resolved, there were still slowdowns/unreliability at peak hours and a mere 10 months later it started doing the same thing but even worse. looks like i'll be paying a fortune a month until they "upgrade" again because frontier only really cares about ripping off ghetto rural areas with no other choices.

the higher ups stopped even responding to me - i think i pissed them off with my righteous indignation. clearly they think they have a right to be the worst, lowest rated isp in america with no repercussions.

 – About 1 Week ago.

worst customer service ever. indignant and rude represenatives on the phone making promises they cannot keep. technicians no call/no show for their appointments to connect new service. this is a pos...

worst customer service ever. indignant and rude represenatives on the phone making promises they cannot keep. technicians no call/no show for their appointments to connect new service. this is a pos company from every angle.

 – About 2 weeks ago.

i just posted a vent a few seconds ago and it appears on your site as though i posted from ottawa, ontario,canada. i am in santa monica ca. geezuss, does nothing work anymore ?...

i just posted a vent a few seconds ago and it appears on your site as though i posted from ottawa, ontario,canada. i am in santa monica ca. geezuss, does nothing work anymore ?

 – About 2 weeks ago.

i have been fighting with frontier ever since they took over from verizon fios in april 2016. i have filed 2 fcc complaints and 2 complaints with the ca state utilities & commerce committee. the fcc...

i have been fighting with frontier ever since they took over from verizon fios in april 2016. i have filed 2 fcc complaints and 2 complaints with the ca state utilities & commerce committee. the fcc sent letters that frontier would contact me, since for the first 3 months it was nearly impossible to get through to customer service and if you did after being on hold for as long as 45 minutes and then being disconnected, you got through to someone in the philippines who spoke broken english at best and had no knowledge or authority to do anything. frontier never responded to me as the fcc promised.

internet was incredibly slow, tv pixilated or turned itself off mid-program and then back on, sound was muffled on both tvs (so it was coming from frontier, not my televisions) and had to be turned up to top volume to hear anything.....they would fix this by "resetting the boxes" but after a few weeks it would happen again. after 8 months, on demand is still lacking content and takes 2 to 3 weeks to update past programming if it is ever updated at all. a supervisor on the "escalation team" told me last week that even though president melinda white promised in a hearing before the ca utilities and commerce committee back in may that all services would be up and running to verizon standards by june, they had no idea when the on demand service would be working properly. when i asked her why, since it had been complete for all paid for programming and updated within 2 days by verizon, frontier could not manage the same, she told me that verizon had processed on demand "in house" but that frontier had chosen to use a third party provider. she said the third party provider was not getting updates promptly from content providers and then was slow to update the menu themselves and that frontier had no idea when they could fix this. in the meantime they are carrying advertising on various channels for on demand programming available for programs that are not listed by frontier at all. this is fraud.

on night i turned on the tv to find that on demand was not available to me at all. after spending an hour and a half on the phone with the tech department, they discovered that someone at frontier had put in an order to remove it from my service while leaving the other parts of my bundle intact ! how could they do that ? the tech was able to "patch" it for the night but told me to call customer service first thing in the morning and have them officially fix it because he didn't know how long the patch would last....that turned into about 5 hours on the phone over the following 2 days. at first they tried to tell me *i* had ordered them to do that ! seriously ? i had done nothing but bitch about it since frontier took over, since it is mainly how i watch tv. then after they restored it, someone apparently unbundled my service (which i've had since 2009, out of contract since 2011) and my next bill was $327 and change. i had already been fighting with them over the cost of my service, since we were promised that everything would remain the same as it was with verizon but they were billing me more and for sub-standard service. i had been offered at $250 rebate for the poor service back in july but it had never appeared on my bill.

at first when i was put through to billing, i got an argument that the billing was correct and that i'd better pay it or they were going to turn my service off. i asked how one month's service could possibly cost over $300, since the only extra i have is hbo, and how it could be so much more than the previous month's already over inflated bill since i hadn't changed anything ? my bill from verizon was $189.....frontier had been charging me $206, and the "taxes and extra charges" were more than verizon charged though taxes have not gone up. the escalation team at the office of the president had upgraded my internet speed to 50 / 50 since that is the lowest speed frontier offers and verizon had always automatically upgraded speed whenever they changed it. i was told this would not affect my billing. this was their attempt to correct the constant buffering and pop ups that told me "you are not connected to the internet" every other time i opened the computer. the escalation team had me make a direct transfer of funds from my checking account to settle the bill since may, minus the $250 credit....that was $580.18. i was told late charges would be removed. then i started getting the bigger bills. no one in billing would do a line by line audit of my bill and i was told that if i paid the $327 bill and it was found to be wrong, the difference would be refunded to me "in two or three months." i told them i didn't want to wait that long, i didn't feel like letting them make money "on the float", which according to all the other negative reviews i've read about their billing practices is their standard operating procedure. i told them that i wanted to terminate my service but didn't want to do it before i had corrected billing, that i have zero debt and an 810 credit rating and didn't want to have collection agencies dunning me or ruining that due to frontier's incompetence. i contacted the office of the president again and was told not to pay the bill while they sorted it out and that they would "look into" why the $250 credit hadn't been applied. the next month's bill was for $284 and change, still without changes to my service and there were late charges on the bill and the $250 credit had still not been applied. people that promised to call me never did. i spent hours trying to get through to customer service, being put on hold, and repeatedly being disconnected either while i was on hold or while i was being "transferred to a supervisor." i was again told that the billing was correct (though the difference between the two months or any other months couldn't be explained) and that i'd better pay it. pop ups threatening disconnection appeared on my screen. i told them i would be happy to pay my bill over the phone if they could just give me a correct amount, followed by a paper explanation. yeah, they couldn't do that.

in the interim, on demand stopped being available twice again, more hours on the phone with the tech department, and one night i turned on the tv to find closed captioning obscuring a quarter of the screen. i hadn't been on the night before when i turned the tv off and i sure hadn't programmed it in. i tried to turn it off using the menu options on my remote but when i got to the final step, it kicked me out of menu before completing the removal. i tried over and over again and finally called the tech department again. that led to an hour and a half on the phone while he tried to remove it, couldn't, rebooted my box (fail) then had me completely reprogram everything using codes he gave me to put in my remote. the closed captioning was finally removed, but it was now 1:30 in the morning and i hadn't been able to watch sunday night programming, which wouldn't appear on on demand for weeks.....games of thrones much ?... and went to bed. the next morning i got up and though i never watch daytime tv, turned it on just to check if the mission had truly been accomplished and no ! there was closed captioning again. i again tried to remove it using my remote, but nooooooo. i called the tech department back and was miraculously connected to the same tech i'd talked to the night before. he couldn't believe it and neither could i...what were the odds ? he also couldn't believe the closed captioning had been turned back on and told me he thought the problem was that my fairly new motorola box, replaced by verizon 8 months before the switch, wasn't receiving updates. he would send me a new one. meantime i would have to watch with the closed captioning. however, the next night i turned on the tv to find a screen with the image of 2 tvs on it, asking me to chose between letterbox and full screen image. i did that, the tv went on without the closed captioning, muffled sound was restored to full spectrum, and the box seemed to work fine.

nonetheless, about a week later another stb arrived. when i opened the box i found a black motorola box i knew was standard definition only because i'd had one for years and i had had to change my service to hd with verizon because they had stopped replacing them. not only that, the thing was obviously used and was covered with sticky fingerprints and smudges. i wasn't about to crawl around on the floor and move furniture to hook it up when it didn't seem right. more time on the phone. i was twice disconnected after long holds to customer service (once when someone picked up the line, laughed, and then hung up) and then when i called back the third time got a recording than customer service was closed and i should call back the next day. i went to chat. i was actually even disconnected from chat while someone was "consulting a supervisor" and finally was told that the box was appropriate and that i should connect it. really ? even though i'm paying for hd service ? i asked them to indulge me and double check the serial number on the box, which they'd already told me they'd checked. whoops, yeah i was right, wrong box. frontier even offers standard boxes though verizon didn't ? quelle shock. they said i should return the erroneous box (trip to ups store, thanks a lot) and they would mail a proper replacement.

about 4 days later i got another delivery from frontier. when i opened the box i saw a small object that looked nothing like my current stb. it looked more like the simple convertor box i have on the small tv in the kitchen that just goes on or off. i googled the brand, arris. nothing but complaints about how cheap it is and how it doesn't work very well, plus it's just a black box, it doesn't show you the time or the channel or anything. sorry, not acceptable plus my old box now seemed to be working fine. more hours on the phone with frontier. they told me they didn't have to send me a box that was comparable to the one i have, that it doesn't have to be a new box either, and that what brand i got was "the luck of the draw." i told them i was sending it back and keeping the one i have and that i couldn't wait to disconnect my service. cheap-ass muthas.

but, you know, the wrong billing continues. credits for late fees and cancelled bundling and promos and even the long promised rebate get thrown out by some "credit review committee" that can apparently override the escalation team and the office of the president. the one knowledgeable person who finally sat on the phone with me for 2 days, calling me back, discovered all the data errors and gave me a supposedly current balance which i paid right then by credit card, told me that as far as she could tell, the "credit review committee" kicked back anything over $100, without reviewing it at all. basically they try to kill you by making you bang your head against the wall.

ok, so i thought i was zero'd out until the end of november and was investigating direct tv v. spectrum. problem is, i live in prime earthquake country, we're due for a big one, and we've already had recent instances where cell phones failed during emergencies because the towers were overloaded. imagine what's going to happen when they also fall down ? so i want a landline...and i keep an old school phone in a drawer near the jack that has served me well in power outages when the wireless phones didn't work. meantime, last week frontier turned my tv off "for non-payment." funny how i had a confirmation number for the payment that at first they couldn't locate in their system and then i was told the "non-payment" was for old late charges i'd been told had been removed. it took a day for them to turn the tv back on, and then last night on demand wouldn't work again and i spent another two hours (because if you don't you have to start all over agian the next day) on the phone with 3 different people from the tech department, all of whom i couldn't hear because of interference on the line from their end, one of whom had me hang up so she could "call me back" but never did, two of whom were at the very least verbally dysfunctional and maybe brain damaged.....one asked me if there was a power outage in my area when i was talking to her on the phone they are providing me and she could hear the tv in the background; two of whom argued with me that i wasn't who i told them i was because even though i gave them the proper phone # that matches my account, had given them the correct account # but couldn't find my pin, and given the correct address, i was giving them a birthdate that "didn't match their records"......really ? like i don't know when i'm born ? another data error which involved transferring me back to customer service to "fix it"....like i said, i've had the same service since 2009 and my birthdate has never been wrong before......then transferred back to a tech guy who rebooted the box twice, then had me crawl around on the floor unplugging and re-plugging the box, then still couldn't bring on demand back online ( i got an on screen pop up over and over saying there was a "connectivity issue and to check the wiring to the stb" even though it went out while i was watching a program in on demand so how could there be a wiring issue ?) he finally put me on hold for 15 minutes while he tried to talk to someone in the chat department who "maybe could help, because they knew more"....seriously ????....and who, when he finally came back, said the "chat guy" told him the last 5 calls he'd fielded had been because on demand was out and that there"must be an issue." yah think ? so he was submitting a "trouble shooting ticket " and wished me a good night. it was 2 am. this morning i checked and on demand was once again working.

this company is a nightmare. i told them yesterday that because of thanksgiving i might be a day over my supposedly now once again zero balance .....i've paid them almost $1200 since april, but who knows ?....but that i am switching service and not paying them another dime. they once again threatened me and said i'd better pay if i get another bill even if i have another provider, and that they will "eventually" pro-rate the bill and give me a refund. sure thing.

i am cc'ing this to the california cpuc, the ca utilities and commerce committee, the fcc, and to the office of the ca president of frontier, melinda white and yelp. i hate this company even more than my health insurance company and that's saying a lot. the chairman of the ca committee that is investigating frontier had me keep a log of my phone time with the company. so far it's 50 hours and counting. if you use them after reading this you have seriously bumped your head.

 – About 2 weeks ago.

do not switch to frontier! they will sell you one thing and deliver another, or nothing at all. i have been fighting them for 4 months and they tell me it is my fault for letting their technician on...

do not switch to frontier! they will sell you one thing and deliver another, or nothing at all. i have been fighting them for 4 months and they tell me it is my fault for letting their technician on my property. really?

 – About 2 weeks ago.

ohh these idiots know how to not do sh¡t right. service was suspended for billing when i had a zero balance. then these cumtwats don't know how to get it back on. i was lied to about five...

ohh these idiots know how to not do sh¡t right. service was suspended for billing when i had a zero balance. then these cumtwats don't know how to get it back on. i was lied to about five different times by people that are supposed to "represent" the company when all they know how to do is not fix the problem and pass you to the next f&$/ing department. to then again wait and not fix sh|t. bunch of idiots.

 – About 2 weeks ago.

frontier is literally the worst internet service in the world. on a good day we get 200 kilobites.... on a good day!?!??! what the **** frontier **** you and your bull**** service! oh and they have a...

frontier is literally the worst internet service in the world. on a good day we get 200 kilobites.... on a good day!?!??! what the **** frontier **** you and your bull**** service! oh and they have a monopoly here so we are literally screwed until jesus comes again! frontier?! more like f*cktier!

 – About 2 weeks ago.

i absolutely hate frontier. 1 mbps download speed? calling this "high-speed" internet is a total fabrication and should be considered false advertising. i would cancel service and do...

i absolutely hate frontier. 1 mbps download speed? calling this "high-speed" internet is a total fabrication and should be considered false advertising. i would cancel service and do anything else, including using my phone as a hotspot.... however, my condo association just renewed a 10 year contract with them! looks like my only choice is to put this bad boy on the market.

f%@k you frontier. i hope you leave connecticut like ge.

 – About 2 weeks ago.

no problems other than my ip says ottawa. i am in florida...

no problems other than my ip says ottawa. i am in florida

 – About 2 weeks ago.

frontier has been getting caf (connect america funding)and most of the work is not up to govt specs!! they got rid of all the inspectors!!
we been told to do wherever it takes to meet deadline,...

frontier has been getting caf (connect america funding)and most of the work is not up to govt specs!! they got rid of all the inspectors!!
we been told to do wherever it takes to meet deadline, so some fiber and duct is placed only 12 inches deep!! also we have had big db losses in our fiber splicing, no one checks nothing..
also, 3 different locations no ground grids placed.. just a coil of number 6 ground wire placed

 – About 2 weeks ago.

yes frontier cable service is horrible!!!!!
landline and internet did not work for weeks. tech repair people came to my home 5 times to try to resolve. still charged for that service never...

yes frontier cable service is horrible!!!!!
landline and internet did not work for weeks. tech repair people came to my home 5 times to try to resolve. still charged for that service never received. agreed to a dollar amount at ordering of service billed every month for almost double that amount with double talk in billing dept for explanations.
i am done with frontier cable will never use them again. beware consumers.

 – About 2 weeks ago.

we lost all of our on demand movies taken over from verizon. after 6 months only a portion were restored. i contact them monthly and am told there are pending credits on my bill. now magically...

we lost all of our on demand movies taken over from verizon. after 6 months only a portion were restored. i contact them monthly and am told there are pending credits on my bill. now magically they've all disappeared. i hate these people. luckily i saved all my chat transcripts but i highly doubt they'll ever refund my money as promised. they suck.

 – About 2 weeks ago.

cw9md...

cw9md

 – About 2 weeks ago.

the did the same thing to me. they suspended my service because it was a "collections issue", even though i had paid the bill. switching to spectrum this week....

the did the same thing to me. they suspended my service because it was a "collections issue", even though i had paid the bill. switching to spectrum this week.

 – About 2 weeks ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 weeks ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 weeks ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 weeks ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 weeks ago.

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!
worthless to say the least - major suck job!

 – About 2 weeks ago.

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!
worthless to say the least - major suck job!

 – About 2 weeks ago.

major sucky service but pro's at the runaround.
ordered a new box for an additional tv, told to just plug in the box, follow prompts.
1 hour later still not working.
called non...

major sucky service but pro's at the runaround.
ordered a new box for an additional tv, told to just plug in the box, follow prompts.
1 hour later still not working.
called non existent customer service, transferred around 3-4 times and still no working cable box.
last guy says give it an hour and maybe it will come on - perhaps no one registered the box number before sending it out to us.
the company and the training - if any - they give their people is worhless.
after 90 minutes on the phone we finally gave up as they could not help us - said we just had to wait till somebody,
maybe god, sent a signal to our box for activation.
all in all, my wife and i both wasted 2.5 hours each on a friday evening trying to get the pos box working, which we never did.
frontier sucks? far worse than that!

 – About 2 weeks ago.

for two whole days there's a massive outage showing red on the map stretching from catalina to indio, lancaster to oceanside, and tech support says there is no outage. unf#cking believable!...

for two whole days there's a massive outage showing red on the map stretching from catalina to indio, lancaster to oceanside, and tech support says there is no outage. unf#cking believable!

 – About 2 weeks ago.

how is this company still in business? every time i call i'm told it's a wiring issue. the worst...

how is this company still in business? every time i call i'm told it's a wiring issue. the worst

 – About 2 weeks ago.

i can't even load a f%@king page without it timing out. even a simple black and white no graphics page. this mother f%@king company has got to be shut down. i don't f%@king get it. did...

i can't even load a f%@king page without it timing out. even a simple black and white no graphics page. this mother f%@king company has got to be shut down. i don't f%@king get it. did verizon take all of their equipment and technology with them we they dumped us on these dogs? if all they did was take over the accounts of verizon and didn't change any existing hardware etc, why isn't it f%@king working the same. my old dial-up from 16 years ago was a hell of a lot faster than this snail. god forbid you try and load any page/site with heavy graphics (like playing a game), it takes me 5-6 attempts before it finally loads.

i don't understand how or why this pos company is still in business.

ps: this post is from california...why does it keep posting everyone from ottawa, canada? a lovely place in the world, but why?

 – About 2 weeks ago.

simply stated....i hate, hate, this pos company. possibly the worst i have ever known, or at least had the displeasure of working with. so sick of the non-performance.

from: rancho...

simply stated....i hate, hate, this pos company. possibly the worst i have ever known, or at least had the displeasure of working with. so sick of the non-performance.

from: rancho cucamonga, ca. this site keeps posting me from elsewhere.


p.s. did i mention i friggin hate this compay?

 – About 3 weeks ago.

i thought verizon was the worst but they have been surpassed! ...

i thought verizon was the worst but they have been surpassed!

 – About 3 weeks ago.

sent to both the area president and vp of florida.

as both of you are listed as the senior vice president and general manager of the florida operations and as the area president, i'm...

sent to both the area president and vp of florida.

as both of you are listed as the senior vice president and general manager of the florida operations and as the area president, i'm requesting that you provide me with a physical mailing address that i may send you copies of the formal complaints that are being submitted to the federal communications commission, the florida atty. gen.'s office as well as to the florida division of consumer affairs. i think that this matter can be cleared up in a proper business like, professional manner, instead of involving regulatory agencies and other distasteful and protracted legal battles of which i am both prepared to present and have the resources to do such. after months and months and months of this insanity; i think it is time that we have polite and cordial professional chat.
i am a retired telecommunications and information security specialist for over 40 years. i forgotten more about telecommunications than i care to think about, let alone most people know. i am fully prepared and do have a very large firm prepared to file a major class action suit against you, along with myself, filing suit against you for all the costs and damages incurred, incredible amounts of time wasted on both your irresponsible telecommunications network and the lack that any of your employees to any proper training. what your firm did to the craftspeople is a disgrace and the broken promises and your new / old cfo from c&w published projections and comments, well, speaks volumes.
i find that this action by verizon and that your firm went ahead and made a $10.8 billion mistake, as you both have seen in your third quarter results; resulting in a new 52 week low of your stock (3.08) and the fact that you will be laying off a thousand or more employees as per your own press releases after your 3rd quarter conference call.
frontier communications corp. (ftr)
following a decline in customers this recent quarter, frontier communications announced there will be about 1,000 jobs cut across the company. in their statement they said:
...current regional support functions including engineering, finance, human resources, communications and marketing are being centralized to achieve improved operational performance as well as expense reductions.
now, if you're unable to go ahead and provide me with a physical mailing address because the document that i have created and put together concerning my entire concerns; with what i consider to be the most egregious criminal act in all of telecommunications history; in my professional lifetime and of the entire industries lifetime to of occurred. your firm reminds me of the entire enron debacle, let alone the mci/worldcom nightmare that occurred. the tens of thousands of complaints in the multi-state acquisition of certain copper line assets formally owned by verizon communications, without proper formal notice to the customers, i find to be a bit much.

also as a stockholder i find that senior management and the board of directors to have committed excellent examples of gross malfeasance and misfeasance.
i can tell you from knowing this industry inside out and backwards, you are not a telecommunications company, but are more of a telemarketing company. i find that receiving offers to purchase life insurance policies and life alert alarm systems in a telephone bill to not be of a professional telephone corporations standard operating procedure and have never seen such inclusions in an invoice, ever, and i find that to be most distasteful and most disrespectful.
now i have had several conversations with a very polite gentleman named bruce fitzpatrick who works in your office and we have been discussing matters for several months. matters involving the alleged shipment of a device that i did not order, nor did i receive, and that i was told just recently by mr. fitzpatrick that he was unable to supply me with a physical or email mail address so that i may present these pieces of information to you directly or to him. i find mr. fitzpatrick's professionalism to be top-notch and i expect that he be treated with ultimate respect and that he hopefully will report that back to me as well.
so let’s begin the horror story of my experience with your firm.
after numerous phone calls to your firm, i found it required to keep a log book and a tele-recorder at all times to contact your firm. every contact with your firm has been ,logged and recorded. and i can record over 10,000 hours orf phone calls on just one 64gb memory card alone. trust me, i have sufficient to ensure that every phone is recorded.
so shall we begin.
on july 8, 2016, two of your field technicians arrived and removed all the coaxial cable in this house and ran an ethernet cable to my home office. while these technicians did an excellent job and were most professional, for they left, they forgot to check to see if the circuit was working. i had to run out the door. the driveway stopped them from pulling out because the circuit itself was not working. they opened up the box and found that they had forgot to plug in the cable and proceeded to wait for me to go ahead and test the circuit.
then the beginning of these problems occurred. i find it most interesting to say the least. that being bounced from one call center to the next, and no one knowing what is going on. let alone having proper notes and record keeping to be most deplorable, to say the least. we contacted your firm and were being bounced around to various call centers where nobody seems to know anything about anything. being deaf makes it most difficult to understand your people especially when they speak with a foreign accent and are unable to understand american dialect.
after speaking with a number of people and visiting with some friends, they too have experienced horror stories and incredible lack of service and they started to keep a log book which made me say to myself to go ahead and also start a log book as well.
on july 26, 2016. we were on the telephone with one of your customer service representatives named sean until well after midnight. john wanted me to go outside in the dark and open up your equipment, which happens to be a violation of telecommunications law, nor is it my responsibility, because it is on your side of the d mark. he wanted me to go ahead and disconnect everything and wait 20 minutes and then reconnect everything. i am not about to play with public utility equipment, which is tampering with a public utility, and is a felony. i was told that a service technician would arrive on wednesday, july 27, 2016 between eight and 12. no service technician arrived at all, nor was there a phone call to inform us that there would be no technician coming. we then had to call back. once again, waiting a ridiculous amount of time or someone to answer the phone. we were informed that someone would be here at the property on july 30 between eight and five and the ticket number was 001936642. once again no one showed up. we specifically had our housekeeper who helps us around the house because we are both infirmed and my wife who is still recovering from multiple surgeries, we had the housekeeper sitting here and had to pay her for her time. that was $130.
on sunday, july 31, 2016 at 12:33 pm the call lasting 42 minutes and 33 seconds. we are told that someone will call dispatch and set up a tech to come out immediately dispatch will call me back today on a hard line as i was quoted. once again, no phone calls from anyone at all. we have no access either. on july 31, 2016, we place a phone call at 8:17 pm we are on hold until 8:23 pm we were then told that we would be placed on a medical code blue at 8:37 pm by supervisor name savon at 8:44 pm call ended at 9:16 pm. this supervisor tells me that he cannot get a hold of a dispatch or technical support person and that the so-called call center opens up at 6 am and that i should expect a phone call from them immediately. on august 1, 2016 it is 8:39 am and there is still no phone call. at that point we contact the federal communications commission and that call lasted 58 minutes and 12 seconds the time of that call was 10:43 am.
at this point in time we have had a network failure. for 17 hours 25 minutes and 26 seconds. on august 8, 2016. we have a network failure at 3:49 pm on that network failure lasted 16 minutes and 13 seconds. we then call your so-called customer service number at 4:24 pm and we sit on hold and then a human refuse to identify themselves at 4:40 pm hangs up on me. we then call back at 4:41 pm and asked if she speak to technical support will also refuse to identify themselves and that call lasted until 5:06 pm. still, we are encountering a network failure. a new call was placed at 6:37 pm and we were told that a central office repair ticket was being issued and that ticket number was 33444796 and that call lasted until 7:30 pm. of course, still, there was no network access at all a call lasted 56 minutes and 26 seconds. were informed that a technician name frank had to rebuild a circuit. on august 9, 2016 at 5:55 am another network failure which lasted one hour 38 minutes and 15 seconds and continued for four hours and nine minutes it then completely continued for seven hours, eight minutes and 30 seconds. then there was a new failure which lasted nine hours 11 minutes and 34 seconds and we contacted the fcc and the florida state atty. gen.’s office. he called the florida atty. gen.’s office was at 9:44 am. he also called the florida public service commission and filed a complaint on august 9, 2016 three frontier trucks were located in our neighborhood. still, we have no service on august 9, 2016 we contact your customer service center at 5:53 pm and speak with a cynthia in ohio who has us contact tech support at 605 at 6:19 pm there is absolutely no connection reference number is 160809-002713. the call ended at 6:30 pm. at this point i am completely fed up with you.
on august 10, 2016 jack was kind enough to give me his personal number and came to the house, said that frontier had bought only certain parts of verizon systems. in some states. he has worked for multiple telecommunications companies and is stated to me that both business and residential customers are quite displeased. as i will not use the word for. i wouldn’t want to offend your delicate personalities. we then receive a phone call at 6:02 pm or person named jesse who would not identify where they are located and they proceed to promptly hang up on us.
we then placed telephone call to your offices on august 11, 2016 at 8:42 pm in the call ends at 9:03 pm and he hangs up on us. his name was alexander. we then dial back at 9:10 pm and get it jessica who places us on hold till 9:25 pm. she says that she is going to go ahead and email some director. on august 12, 2016. we have no service at 10:59 am another phone call was placed at 11:32 am and your so-called customer service representatives wanted us to reboot the modem, which we did, which did absolutely nothing. and we still have no service. they then place phone calls to your offices at 2:37 pm 2:46 pm and at 3:12 pm. all calls are disconnected. again, we dial back and we receive a phone call from a jesse at 3:24 pm that call lasts till 4:28 pm and we have another failure at 4:33 pm. we then dial back and speak with a kelly at 4:35 pm and that call lasted until 5:17 pm. we are told that we will have an appointment on august 13 which is a saturday between eight and five, and once again we have our housekeeper here to assist us that order number is 33568523 but of course no one shows up. we also contact your office because of ridiculous overcharges and the so-called ordering of a wi-fi system which we did not order and we were told that they will be calling ups and that will take 5 to 6 business days. on august 14, 2016. we call it 1:41 pm or now being transferred to technical support because again we are having network failures that starts at 1:45 pm being placed on hold for 44 minutes until 2:26 pm we are told by a florida at 2:35 pm. we are on hold and they cannot give us a ticket number but somebody named ray from your it department will be calling and no one is coming out to the house as of 3 pm. also, they can’t seem to understand that we did not order this device or product and cannot understand and it is not found in the records.
at this point, we now receive a phone call ray mr. bruce fitzpatrick at 12:48 pm who tells me that they did not ship this device and his phone number is 844-320-4445 and his extension is 111294 and he states that they did not ship but device. we then are told we must speak to a steve johnson at ups on 8/16 mr. fitzpatrick called back and stated to me that steve johnson from ups is supposed to call me back but never did. again, on august 18, 2016. mr. fitzpatrick contacted us once again and he left a message. we were at doctors’ appointments on august 18, 2016 a customer service representative says our bill is $184.63 and her name is asia. mr. fitzpatrick has been most professional and kind and finding to be the best representative of your firm. while the rest of your employees. i find to be quite distasteful.
on august 24, 2016. mr. fitzpatrick calls and is calling about the so-called device that we never ordered and never came on september 1, 2016 at 12:58 pm


mr. fitzpatrick calls he confirms that our current bill is $184.63. mr. fitzpatrick also informed us that whatever device was so-called ordered came from a different division for shipping and was somehow scanned into the ups system on july 28 at 3:32 pm with a ups tracking number of 1za6r8670347512571. mr. fitzpatrick is kind enough to make a conference call to ups where we spoke with a johnny who was out of country in the philippines and he stated that whatever device it was that was so-called ordered was shipped with no signature required that they do not know who the driver was and there was no signature collected and the same tracking number is being used for investigation.
since we have no use for your equipment at all and we had been trying to send back your equipment for a matter of months. we kept on receiving these ridiculously small cardboard boxes, three and four of them at a time. mr. fitzpatrick states to us that he will be sending an rma label so that we can go ahead and once and for all disposal of all your equipment back to your operations. mr. fitzpatrick is an excellent example of what customer service is we have contacted ups multiple times and they cannot find the package either. your devices were returned to your concern by your technicians. once again, we have no frontier communications equipment in our domicile at all.
on saturday, september 3 at 12:31 pm. we called to have the ont reset and we speak to a christopher and technical support and that conversation begins at 12:59 pm. we are on hold at 1:13 pm, and he is checking and not sure exactly what were discussing at 1:15 pm. he switches us over to tier 3. now we are on hold at 1:20 pm. the call was disconnected at 1:23 pm and there were massive quantities of static on the hardline. that call lasted 54 minutes and 17 seconds. we then receive a dial tone at 1:26 pm. we then call back to your technical support people at 1:30 pm your place on hold at 1:31 pm. at 2:15 pm a person named marie in new mexico is able to send a command through to release the ip address and we are now completely free of anything that involves frontier and its equipment and then have multiple conversations with mr. fitzpatrick who i stated again is a excellent example of customer service. he informs us that there’s nothing if they can do about the missing piece of equipment that we never ordered in the first place and that it will remain upon our bill and that is that we have called ups multiple times and they can find no record of that equipment either. now i have no need for any of your equipment because we have enterprise grade hardwired wi-fi systems throughout this entire house. we also happen to run three hewlett-packard and cisco power over ethernet 48 port switches that connect to our unifi enterprise wi-fi systems that are connected throughout the house.
we have these enterprise grade wi-fi systems that monitor this entire house from my heart monitor to our electrical systems to our alarm systems and health maintenance connections. now in our investigation involving frontier communications, we have found several comments placed by current and former employees stating that they are trained to lie to the customer, they are to create take orders, and other unsavory business tactics.
we have proceeded to cut and paste the exact words without proper pronunciations or spellings or grammatical corrections. you can see exactly what your people are saying about your own firm. they are as follows:
this was one of the worst call center jobs i've ever worked. i was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. none of them knew the first thing about troubleshooting or resolving customer issues. the only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. at no point during my tenure at frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. i was just another number who did not matter because i was not willing to make unethical sales.

i worked here for over a year, i was moved to new departments and jobs a couple of times with no pay raises. i was promised promotions and told that they cared and promoted from within but the reality was much different, i only saw 1 promotion from within and they were fired soon after to get the old person back. there is lots of turnover so you won't work for the same people for very long, due to the company firing people if you don't get enough surveys and people quitting due to bad environment.

a typical day is taking 60-100 call per day, dealing with frustrated customers and explaining why their service has been turned off when they haven't paid their bill in 4 months. when hired you are constantly reminded that you are "low man on the totem pole" by getting the worst shift possible and never being able to get time off in the summer and/or around the holidays. the pay is pretty low for what they expect of you, not to mention you risk the chance of being shot or stabbed walking from the building to your car..

frontier is a good company, however working for capital one was very very disappointing. did not agree with how credit card regulations are enforced, and did not want to take calls from folks who were angry and wanted to argue all day. culture was fun when breaks were allowed. friendly co workers. management was always changing, did not breed continuity.

received rusty/dusty laptop off junk pile first day of work and sent to training with defective computer. everyday life completely opposite to picture portrayed at interview. job site located in drug-infested location with u.s. armory appearance of 1940s. there are so many different processes as a result of various corporate acquisitions, no collaboration of systems under one procedure. there is no employee handbook. first two hours of the day spent booting up my computer with involvement of it.

i learned to "not judge a book by it's cover", to conduct my own due diligence research. has i done so, i would have discovered this company received deplorable reviews from former employees and is ranked likewise among companies to work for in america.

management relied on the knowledge of the tenured employees (2) to figure out how to solve problems that arose from accounts handled by former employees. a paperless environment not in the works. cubes are littered with file folders.


my co-workers were the best, holding out for pending retirement, knew how to solve problems or directed me to proper party to get answers.

my hardest part of the day is getting orders to closed/won.

the most enjoyable part of the job was servicing customers providing better solutions with competitive pricing.

sales and service frontier products to customers. the job requires you to answer customer calls from an office desk and help them manage their frontier products while trying to sell more and bundle more products to customer accounts for the commission and sales based part of the job.

after being separated for the dumbest of reason they basically played the shell game with my last check. this company doesn't care, no calls back and even worst is the number of complaints people have filed, there's even a facebook page for it. if you need to work fine but don't set on a career here your better off somewhere else.

do not expect to have any sense of job security here. i was never granted access to the database and was expected to perform without any training or computer access.

this is my first call center so perhaps this is typical of a call center but here goes: the company has many advances for pay and opportunity to earn bonuses. probably the best advances for pay at any job i have dealt with. you get 4 weeks a year pto starting out and full benefits after 90 days. pay and benefits are 5 star. if you take intuit calls you will learn lots of great information to put on your resume and its rewarding to help people on the phone. there is also lots of competitions and incentives to make you want to hit goals which is also rewarding

what i do not agree with is the high school environment. it seems that if you want to get promoted you have to really try to be "popular amongst your peers" and act very "fake friendly" and artificial. policies are constantly changing and it gets redundant taking the same angry phonecalls. stats are very hard to meet and do not go by normal numbers and what would be normal math. if you do not excel in customer service to meet stats you could be unemploymed very quickly. you are also very micromanaged. you have to earn your seniority to not work a horrible schedule. it took me about 9 or 10 months to work a schedule i like.

company cheats customers on their billing statement and products and services are unreliable. drives workers to the edge on overtime. mandatory overtime shifts which are unfit for any normal person lifestyle. health, family church, all goes away.


8the most dishonest company i've ever experienced working for in my life time.

management forces the internet help desk staff to make sales, then anonimously, the sales disappear! never to be seen again. yet managment can't seem to figure out where the sales disappeared to , however staff is still forced continue to sell otherwise they are threaten to lose your job.

management is so far removed from reality. the product fails to produce consistency. the customers are irrate about the lies that are being sold to them.

this company in desperate need of a union, yet they gather their entire staff together to warn them of the many harms of forming a union. it's a lose lose situtation. it's a spiraling downfall, soon to crash and burn.

don't waiste money on their stock.

beware! you will be sorry!!!

i took this job for the tech support aspect, which that is what you get, but if you don't sell on every call then this place is not for you. our job is tech support, not salesman, and salesman is what they want. now don't get me wrong, the incentives to sell are great, and the services that they offer are good, but i'm not a salesperson, i got this job for tech support. the pay is by no means the greatest, the hours could be better. when people call frontier, they are typically calling before their internet doesn't work, but before they get off the phone you have to try and sell them something, so even though you may not have fixed the original reason for the call you are already trying to get them to spend more money. frontier needs to focus on working/fixing the equipment for the existing customers and not try to expand and get more customers.

job security was non existent, you're hired in batches, and even the managers joked about batch names and participants. depending on how much the teacher likes you determines the outcome of where you'll be placed.

had to schedule restroom breaks, and if you were gone for more than a few minutes you were removed from payroll until you logged back in, usually to your manager yelling at you. there was a queue for restroom sign ins, with no way to hold your spot if you got a call before going on do not disturb. if you missed your spot, tough luck, you'll be sitting there waiting for another spot to open up and magically fit with your workload.

was promised $20 an hr but only received $9.60. i cannot survive on that. there was no immediate supervisor. old att employees can go into the system and steal your sales and nothing is done about it. the stress from frontier was affecting my health.

this is only a job. this is not a place that i will see myself being for more than 6 months (maybe). training is horrendous. if training is poor it sets the tone for the job. you are pushed out onto the floor with google being your main tool in your belt. you feel as if you have no support system. the company is definitely about numbers and you must sell to get them off your back. the service is more down then up and the field technicians are quite slack. i don't know how this company stays afloat. tenure is quite low( people think being there for 2 years is a long time).the pay sucks..management sucks(inept people)..morale is low..this place as a whole sucks. i cringe walking in the doors..

company could really use some training for upper management. employee in charge of indiana has no concept of "give/take" he just does whatever he wants and does not care who is in the path. do not trust any type of upper management. they must offer management a class on how to lie to lower pay grades... really not sure how this company stays afloat. sorry i just cannot tell a lie!!!

pleasant people to be around but systems are outdated. it is very unorganized and advancement opportunities seemed non-existent. they did not appreciate experienced people and promoted young non experienced people. they did treat their employees quite well but seemed to not be concerned with customers who were having repeated problems. an 'oh well' attitude seemed to prevail. would promise customers that a tech would be out to fix problem, and then did not make it a priority to get one there. not a company that one was proud to work for. removing i.d. card after leaving the building was paramount.

frontier should adopt the verizon culture of employee satisfaction. frontier senior management is solely based on the bottom line. there is no flexibility on this issue. managers do not support their supervisors unless it is beneficial to them. human resource generalist are not professional.
the work environment is deceptive, toxic, and hostile.

i can say is that this is the only company that i have ever worked for that i am ashamed to put on my resume. this also being a person that left on their own volition after 14 years. i don't know you but i can already tell you that you deserve better.



if you need a job this place is good to get back on your feet. long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. lack of sales is about the only thing they will fire you for in any position.

frontier buys assets from phone companies (verizon and att) looking to get out of the phone business. they are basically purchasing subprime customers and then not following through on their commitments. most areas have congestion and slow speeds, yet frontier will wait months and sometimes years before they fix.

a typical day at work is being on the phones all day doing customer service and sales. management walks around like hawks harassing you to sell things and make you feel horrible for not selling their services. they even email a list to all the salesmen showing how bad you are to shame you for being a bad salesman. they pull you off the phones to harass you about how bad you are. the center i worked at was the number one center in the world, and even on days when we were beating all the other centers in sales, management would still tell us we were doing horrible and could do better. they would also look for any reason to write you up. when i worked there, i was dead inside and the only reason i stayed was for the money and the benefits. i learned that keeping a job that kills you inside just for the money and benefits is literally bad for your health and not worth it. my coworkers were nice, but you can tell they are as dead inside as i was. the hardest part of the job was keeping up with all of the fmla paperwork, because any time you were sick or had to take off to care for a family member you had to go through weeks of calls back and forth to the company that handled the fmla because they always messed it up (to which the company later admitted after several employees were disciplined or fired because of). the most enjoyable part of the job used to be the nice bonuses several years ago (ipads, hundreds of dollars in gift certificates, high end electronics) but now they push around a shopping cart with snacks from the vending machine as "bonuses" for selling things. also, if you were 1 minute late you were either written up, or (if you had one) you could take a 15 minute slide and start work 14 mins later. if you didn't have a slide, you had to take a half day off then work the second half. with vacation days, you can only take 1/2 day or a full day off, you couldn't take an hour here or an hour there. you get two weeks of paid vacation, one week you can take one day here and one day there, but the other week you are forced to take the whole week at once.

it was a very enjoyable place to work when the call center manager who was there when it transitioned from verizon to frontier was there. he would walk the halls and ask if we were okay and if we needed anything and if we did, he would do or get it for us. the manager that is there now...well, the only time you see him on the sales floor is when someone is about to be fired.

frontier also broke the union contract rules and fired off a lot of workers at top pay for bogus reasons so that less people would be grandfathered in at higher pay, and so they could hire people in at lower pay.

in short, when i first started, we had nice bonuses and the work environment was great. when i left, it was a horrible place to work. there were so many people who had to take fmla for high stress and depression due to the work environment.





this was one of the worst call center jobs i've ever worked. i was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. none of them knew the first thing about troubleshooting or resolving customer issues. the only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. at no point during my tenure at frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. i was just another number who did not matter because i was not willing to make unethical sales.

if you need a job this place is good to get back on your feet. long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. lack of sales is about the only thing they will fire you for in any position.

dealing with customers and co-workers. implementing adds moves and changes for residential customers. dealing with upset customers who have been given services they did not ask for.

typical days at frontier consisted of answering phones, helping customers with their bills or removing or installing phones services.
this job was great for learning customer service skills along with computer skills. co-workers were great. the hardest part of this job was pushing phone features on customers. you had to offer or try to sell to everyone. if you didn't make sale quota you chanced losing your job.

upper management is pathetic. shows no remorse for firing half of the front men and just keeps churning and burning through them.

this company is pretty great don't get me wrong, and as far as the online sales and support position goes, the company is pretty much willing to just throw money at you. things start getting kind of bad though when you're in a brand new call center and they demand overtime every single morning once you're out of training, then get upset and threaten to fire you when you take pto a few days in a row because the stress of talking to hundreds of customers a day who are yelling at you because of something someone else did is starting to get to you.

very unhealthy work environment you get in trouble for moving around

pros: nice environment, good benefits, helpful team atmosphere

cons: low pay, national executive management pay increase while eroding the center's employee real net 5ake home.

i'm a current sales and csr in one of the frontier call centers. my colleagues and our environment are wonderful. working at frontier would be great if senior management would recognize the following...
1. they need to pay their group 3 csr a better base pay. $11-$13 an hour is not livable. the constant call center turover, which is extremely high

management is more horizontal. not much hierarchy in working with senior management which is a plus. but this horizontal structure works only with company which is willing to adapt to fast changing market place with innovative internal systems and offering products. frontier is struggling with this dilemma and need to find its core competency asap to keep up with its competitors. working so hard on old processes, procedures, systems and m&as on outdated wireline businesses are simply shooting themselves in the foot long term. co-workers are simply doing their best to survive a job, not adding much value to drive company growth. in addition, the company is struggling to find top-line growth, hence diligently finding savings in headcount reduction. however this only contributes to backfire in work quality and value-adding, which recycles back to stressed top-line.
decades of dinosaur culture is difficult to make a change.

i have never worked for a company that cared so little for its employees. all but two of a management staff of 7 actually knew their job. their idea of training is to hand you a piece of paper with poorly written instructions and say do this, then you receive a poor performance appraisal for not knowing your job. total mismanagement and disarray but if someone of upper management visits your location everyone is instructed on how to dress. this is to give a deceitful look as if they are a well run operation. this couldn't be further from the truth. employees are treated like second grade students and the office operations manager is as fake and phony as the weave she wears on her head.

missing hours, computers breaking down making is impossible to look up clients information. customers calling in for 2nd time cause issues weren't taken care of.












call center work that has known to lie to customers

lying was part of the job, you sell horrible product at horrible prices as if they were equal or greater to compettitors. communications equipment is still in the dsl(copper/dual copper) cabling throughout most all states, except four, which is a lot less than the fiber optics that most cable companies can now offer in almost all areas.

under-qualified, unethical, discriminatory management

frontier closed all offices where they had experienced employees and hired inexperienced employees for less money

they are under new management, and it's been a downfall since they changed.

i've been with frontier for 2 years, 1st year sales and service which is very stressful and schedules change so much, don't know how people did this job with kids?? the commission is not worth it to me, but for some people they enjoy people yelling in their ear for the extra buck!! transferred to a offline specialist which was the best decision ever, i am not a sales person so this was perfect and my whole attitude change, i love my job and my co-workers are like family. schedules are pretty much the same, they don't change often in offline but atleast its job security! and managers are more understanding in offline, for sales the managers are all about money, if you don't make your goal (commission) you don't matter!!

sell home phone, internet, dish network. base salary + commissions.

hardest part of the job is the constant change.

frontier communications corporation is a telephone company in the united states, mainly serving rural areas and smaller communities. it was known as citizens utilities company until may 2000 and citizens communications company until july 31, 2008.
frontier is the sixth largest local exchange carrier[3] in the united states. in addition to local and long-distance telephone service, frontier offers broadband internet, digital television service, and computer technical support to residential and business customers in 27 states in the u.s.

when i started the company seemed to have a good handle on how things were going in the telecommunications industry. however after verizon was acquired then that all went down hill. when a new management job opens you can rest assured that a former verizon employee or someone outside the company will get the job. upper management only wants a "yes-person". they do not want to be told that they are wrong or that something will not work. the company has no problem taking the customer's money but they do not want to invest back into their product. the only way i would suggest working for this company is in a union position. the pay is great although they expect you to give up your personal time a work overtime all the time.


cons
forced to sell additional services (cold call) to customers who had requested service reductions

telephony, land lines, dsl, has gone through some major changes because of the cell phone industry. we (40) of us were downsized because of this. the hardest part of the job was we were evaluated on sales. hard to sell when everyone was leaving. enjoyed the job. it was a good run for almost 14 years.

don't apply to frontier. pay is a bit low - your employment is based on your sales.

this is a company that started off after the verizon takeover with a good ratio of management to non management workers. since then however it appears that for every 1 staff position 5 management positions appear to oversee that person.

i would not recommend that anyone work for this company in a non union position. even then beware this company has no respect for unions or their contracts and will go out of it's way to violate the terms of the contract and wait for the day the grievance happens.



hardly any moral values, but great compensation for selling out
universal sales representative (former employee) – fort wayne, in – october 20, 2012
i worked for approximately 8 months at frontier communications. in that time, i was told 3 different ways to keep my job, countless ways to do my job, and was fired after following advice for sales that did not improve my sales figures.

the people i worked with were great, the people i worked for were not so great. i've never worked in so diverse a workplace before and it was very refreshing to see every day. however, it is rare that one hand knows what the other is doing, and it's almost impossible to get a straight answer, let alone one that is consistent from one supervisor to the next.

if you are a true salesperson, by all means, apply. if you consider yourself a good, moral person, move along and stay away from retail.
pros
lunch vendors, insurance, pay, diversity
cons
being treated like a number, little/no floor support, constant complications being added to hinder your work

i was growing in my potential way faster than the company was. the company has sooooooo many defaults, i believe they will be bankrupt over the next couple of years.
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was a great company when it was enterprise telco. it was unstable when global crossing purchased it. lost a lot of it business clients when citizens communication took over. they let a lot of good people go. everyone became just a number.
most stressful place to work.. no customer service
sales and service (former employee) – deland, fl – august 7, 2012
all this place cares about is money... if your a used cars salesman then apply you will do great. if you care about customers then keep moving on.. this place does not care about people either employees or customers unless you are bringing in money.. if you make money you get the sales calls if your not you get the billing calls.. i would never ever recommend this job to my worst enemy..
pros
pay if you do good
cons
management, no advacement, favortism, horrible customer service, horrible calls.. bad techs...

i've learned how to respond to customer's questions and look up their account information and history accurately with define information provided in the training session, how to use the noble telephone systems in the call center and sell additional products and services. the most enjoyable part of the training was intensive role-playing as a customer with co-workers.







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should have realized from the beginning........
customer service/sales associate (former employee) – deland, fl. – july 19, 2012
from the beginning, the training was unprofessional. it was like being in kindergarten!! they utilize 9 weeks of training that could be decreased down to 4 at the most. they hire many with no sales experience at all which sets you up for failure because once you hit the floor, your pretty much on your own. i learned more on the floor than i did in training. trainer was a phony. all smiles and giggles in the classroom then give you a sour look outside of class. supervisors walk around yelling to sell, sell, sell and make you push certain products. customer could hear this in the background and would always comment on what they were yelling. dish rep threatens to "talk" to you if you didn't meet her quota. um, excuse me, i work for frontier...not dish!!!! had to keep an eye on my schedule because it changed every 6 weeks. their computer systems are unstable. spent more time rebooting computer than on the phone. frontier is the definition of micromanagement. every time you have to leave your desk, even to use the restroom, you have to pause your system and give a reason of why you are leaving. if you take too many bathroom breaks, you are spoken to about it. they are more about sales than customer service. they promote from within. they advance top sellers to floor supervisors that have no experience on being a supervisor!!
pros
put food on the table.
cons
micromanagement, unprofessional sales floor, doesn't concentrate on customer service.
next batch found:
i did like frontier, but as time has gone by (month 4 of employment now), it just gets worse. computer systems crash more often than they should. the commission is pretty good (if you actually hit quota). they started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." then, when you get to the floor and start taking phone calls you realize its a selling on position.
i had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. don't flag as fraud." really??!! they only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). if a supervisor's team has low sales this month, the super will have a low check and the other way around too. they want you to sell, sell, sell!!!! its basically a telemarketing job.


i don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. i hate when people try to sell me stuff. these people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded more...
i did like frontier, but as time has gone by (month 4 of employment now), it just gets worse. computer systems crash more often than they should. the commission is pretty good (if you actually hit quota). they started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." then, when you get to the floor and start taking phone calls you realize its a selling on position.
i had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. don't flag as fraud." really??!! they only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). if a supervisor's team has low sales this month, the super will have a low check and the other way around too. they want you to sell, sell, sell!!!! its basically a telemarketing job.
i don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. i hate when people try to sell me stuff. these people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded conversations and listen unless an issue gets up to the president of the company.
the only reason anyone stays there is "because of the money." sure, you can earn a great commission check, but honestly, the stress isn't worth it. the job is way, way too stressful and i used to work retail in a very, very bad part of town where we got robbed/attempt robbed about every other month. frontier is a backwards company that will spend millions of dollars opening new call centers, but they won't spend the money to expand the internet availability for customers that have waited years for simple dsl.
when i was in training, half the class was technicians because the union and company agreed to cut about 30 positions (out of about 100 i believe) and when those techs left the sales training for non-selling jobs in non-tech fields or moved hours away to find a new tech job with the company and after these people already signed contracts for their jobs, the union and company magically decided that they now had about 30 openings for experienced techs a few months after some were relocated or laid off. hmm....yeah great company all right...
poor company to work for. no respect
this is probably one of the worst companies to work for. if you are a veteran, there is no respect for veterans. expected to work without overtime pay. i know numerous people that have department of labor investigations against this company.
me included.
pros
no pros at all

cons
everything about company is con

sell, sell, sell!!! no customer service!!!
the company was great to work for when it was commonwealth telephone company until it was taken over by frontier communications. it went downhill from there!
pros
most of the co-workers were like family.
cons
frontier does not care about their employees or customer service, they only care about what you sell!

good pay by the hour and commission, they motivate you to sale and you get prices if you make certain amount of sales during what they call a "power hour"... it is a little hard to make sales when customers call to complain about the service or the bill.. there are ways to make a sale with a customer but you gotta be "pushing the product" in a "friendly way" so the customer doesnt feel like is being ripped off.... pro - if you are really good seller you will get a really good check, im talking about $1,500 to $2,000 for a 2 weeks work.... cons--there are times that customers dont wanna buy anything at all, especially during the holidays... if you dont meet the quota managers stop helping you and then they just fire you... they only help whos making the sales because managers get a good commission out of them... "why feed the hungry when you can make the fat ones fatter?" thats their philosophy ....and speaking of fat ones, you will gain alot of weight... you are sitting all day talking to customers on the phone, that does take energy out of you, and there is always food around... potlucks, pizza for the whole floor, candy to "keep you awake"... i started at 180 and walked out at 245. overall, it is a good company to work for, great benefits and great work environment. it almost make you feel like you wanna go back work the next day...."almost"
********************************************************************************************************




as a telecommunications security professional, we all know that all lines are monitored and recorded along with copious handwritten notes with date and time. we do not use your hard line at all, will never use your email system, do not have your television package, nor do we wish any other services except for internet service at a promised delivery rate of 150/150 mb per second delivery as i have contracted for. it has reached a point that i have been speaking with other cable/internet service providers about the build out of their networks at my own expense to my residence. we all know what the cost is per mile of either underground or aerial systems and the purchase of right of ways required for such build outs. i am prepared to purchase that capability and i am currently in serious discussions with the engineering and network professionals to do as stated.
i am very well educated in filing formal fcc complaints and have done so for many of my former clients. now, being retired, i have sufficient time to go ahead and file one that i guarantee you will be accurate, complete with charts, graphs, statistics, open source network topology, etc on behalf of myself, and is just another day in the park. and i guarantee you that i will not in any way back down until this matter is resolved to my satisfaction. and please don't waste my time or your in-house counsel's time writing me a boring letter because it will strictly go into the shredder. this matter will be resolved once and for all in a cordial and professional manner. if this matter requires a legal battle, i am prepared to do such.
i'm must say that i am glad to see that the continued hemorrhaging of the customer base because of the inept structure of your firm that will continue exponentially and i expect your fourth quarter results to be even more disastrous. when wells fargo and deutsche bank decide that you are no longer a viable option, and they think that possibly the dividend may be protected for another three years, but that is a very large maybe, that does not spell happy days for your firm.
there is no amount of money in any public relations campaign that you could spend at this current time or in the future to recover from the damages and ill will that you have created in the three-state acquisition. the context of the messages on numerous outlets concerning your service, or lack thereof in addition with inability to fulfill service requests and the monumental waste of time by various customers amounts to hundreds of thousands of hours and the incalculable loss of your business in my opinion is a sinking ship. i find your lack of investment in infrastructure to be completely irresponsible for the 21st-century so that you can maintain your so-called high-paying dividend. while you may have a duty to the shareholders of which i am one, with a sizable position in your firm, under various financial instruments as well as trusts, i find that your lack of capital investment into 21st-century technology to at least maintain a modicum of being a serious telecommunications corporation to be highly unacceptable. the "destruction" of the main switching facility in the city of tampa is just a horrible example of the total lack of telecom professionalism and engineering capabilities.



in our investigation of your firm, its senior corporate officers, and all open source information portals ,we have found a well-documented, substantial, toxic culture that goes ahead and promotes dishonesty, employees are trained and told to lie, shopping carts going around your telephone call centers filled with food to keep your staff energized while they are restricted in their movement from their assigned work positions, open-source corporate documents including very specific training manuals and very specific communications outlining just exactly ,that no matter what the customer wants, that you are to up sell them; no matter what; and if not, you are to create false orders strictly due to your employees being paid on a commission basis. as several your current and former employees, have posted on various open source employment related professional opinion sites, that if employees do not make set stated sales or marketing goals on an individual basis they are escorted from the premises. your customer service representatives, if you dare call them that, are nothing more in my opinion to be up there in the definition of life forms to be slick used car salesman or other distasteful sales lifeforms in our business communities today. public perception of a service organization and its treatment of its customers is paramount to anything else in my business and professional opinion.
and as i stated before, there is not sufficient capital for you to mount a public relations campaign to try and go ahead and recover from the incredible damage that you have done to your business reputation. you may be a dividend darling, but to your customer base, you're a cancerous growth that needs to be removed. all you should do is read the various outlets which i'm sure you have your people doing, to see the outright anger and total dismissal of anything that could be said of a good nature about your firm now.
i also find it quite interesting that the same employees who are supposedly answering the incoming calls for ftr communications are also answering calls under contracts with various other firms such as intuit, national car rental or it may be avis, and several other calls, as documented by your current and former employees on various professional websites that you will have absolutely no control over and will be unable to edit their comments nor have them removed as well.
now we can do this professionally and as professionals and if you'll pardon the generic term gentlemen, or we can do this through the regulatory agencies and i will be very happy to sit here and fill out forms until doomsday and beyond. i am almost 60 years old and i have never seen in my entire life such outrageous behavior by any firm, ever, such as yours. i would highly suggest that a professional manner be taken in this request to supply a physical mailing address so that i may mail the compendium of the problems that i have found with your firm in the outrageous behavior by your employees on the front lines except for mr. fitzpatrick, who i find to be most professional and most understanding. i expect that he will be amply rewarded in a positive manner for his due diligence and his true care about the customer versus the corporate attitude that stems from the top all the way down your call center managers, that made states attorney general's offices get involved and federal agencies to get involved because you are unable to go ahead and do proper accounting and other simple back office procedures as well as unable to deliver the product that you are supposed to be delivering to the customer, that the customer pays for.
i sincerely hope that you take this communication in a very serious light. i will not stand for insolence nor insubordination by any firm so whatsoever especially a regulated common carrier that seems to go ahead and flaunt the tariffs and the regulations with impunity and feels that there is no damage to be done because you think that you are invincible. trust me, you are not invincible.
you will respond to the email address that you see as the “reply to,” address, as i will never, ever use your antiquated and insecure email system, nor do i ever want access to it, nor do i need it, nor will i ever even examine it. i have my own private email systems that are far more secure and protected then yours could ever be and i will not accept any emails unless they are sent to the "reply to "address. i'm not some kid who's wet behind the ears. nor am i an uninformed so-called consumer. i'm at professional telecommunication security expert and trust me i know what i'm talking about.
the choice is up to you. we can do this professionally and quietly, or we can do this very publicly and through several regulatory both state and federal, and this can become very messy. and i do have sufficient contacts in the telecommunications industry publications and other mainstream publications to make sure that this story along with the tens of thousands of other complaints is well-publicized. the wsj story alone was just a beginning in my opinion. remember, your reputation currently right now as a telecommunications company is highly questionable and that with so many thousands of complaints being listed every day, does not bode well for your future. if you think that the hemorrhaging of your current customer base is bad now, i would expect to see your fourth quarter losses to be about in the hundred to $125 million range.
your firm has cost me countless wasted hours on the hard line telephone and also in waiting with multiple appointments placed by your firm and never arriving at all around with no show technicians, hours of a telephone calls with recorders in operation listening to the choice of music which i find to be most insulting. we will be informing ascap as to your use of soundtrack music from the movie “contact’. we have every single phone call every made to or from your firm recorded and digitized for record keeping. also, that being music from the soundtrack of the movie “contact” shall we say is a bit insulting to say the least. i hope you take this communication in a very serious light. no communications will occur on a voice telecommunication circuit and your response to this letter or email will only be by email. this way, there can be no dispute as to what was said or written. i will gladly speak with mr. fitzpatrick, but i will absolutely refuse to speak to either one of you. the option is yours. i will give you the business grace period of 48 hours to respond in a professional manner. and please do not waste my time nor your in-house counsel's time with idle threats. as i stated before, their communications will be placed in the shredder. and my telecom counsel will file the papers to bring this matter to a very public forum.
sincerely,
ian a. murphy

 – About 3 weeks ago.

i was a happy verizon fios customer.
we were renting a house and decided to buy a new house.
we called to transfer our account to the new home.
we were now under the "new"...

i was a happy verizon fios customer.
we were renting a house and decided to buy a new house.
we called to transfer our account to the new home.
we were now under the "new" frontier as verizon sold.
we thought we had everything setup to so when we moved in our service would transfer.
nope!!
after we moved in i and my wife attempted to get this setup and the home was now ours.
the house listed for frontier as another owner... we said no we now own it!
we did a veterans admin (va) loan and we are owners!!!
2 weeks of trying to resolve... i gave up... called time warner and they came out and had us up right away.
about a month after we moved in frontier called us to install... and i said nope you are too late.
they apologized and cancelled the order... or so we thought.
we have contacted them several additional times as they started to bill us for service.
we have no equipment.
no signal from them.
right now our invoice from them says $433 and that they are going to turn us into collections and it could impact our credit rating.
needless to say... i'm pissed.
i'm now on hold again with frontier and i have been for awhile now.
t h i s i s r i d i c u l o u s!!

 – About 3 weeks ago.

we have spent weeks and weeks with multiple so-called technicians coming to our residence. they don't show up for appointments for days, claim that have no records, tell incredible lies about...

we have spent weeks and weeks with multiple so-called technicians coming to our residence. they don't show up for appointments for days, claim that have no records, tell incredible lies about service and so and so.

problem is, i happen to have voice date / time stamped and records and recordings of the whole nightmare along with network service monitors on my machines and network here at the house.

contacting the ag's office in fl can be a bit much, but we have had to do it. we have spent multiple days waiting for their so-called technicians to arrive. but as indicated, they never show and they never call. and we have all of this on voice recordings.

they tell us one thing and we wait, then they state another thing and we wait, and have had our own network technicians out here at our cost and it is on their end. internet goes does more than it is up, about 60% of any 24 hour period it is just down.

the constant excuse are a bit much, their so-called cs people are reading from scripts. and they have no clue as to what they are reading. while there are many websites that state the same thing, you may want to look at www.frontier-sucks.com and read

the utter frustration and anger of all of this. frontier communications did 70+ million shares on the day after reporting their so-called earnings. average daily average is 10-12 , maybe 15 million.

their 3rd quarter results will be even more devastating than the 2nd quarter.

there are a number of serious rumors running around that the current tech's are about to hit a wildcat strike because of the major disruptions caused by such gross corporate incompetence.

there is also a very interesting rumor that very soon the possibility of another company with experience in telecommunications and good service reputation with customers may come in after the 3rd quarter and buy them up for pennies on the dollar.

we have even offered to charter communications to foot the cost of running service 2.5 miles from their last node out to this property here. this is not a very rural area, but houses that can run 300-500k.

but since verizon left, frontier has and will continue to take a beating and it is only going to get worse. the doj is the one who approved the deal, not the fcc. multiple complaints to the state (fl ) ag's office are filed, along with consumer affairs and the fcc.

including the writing of a formal fcc complaint at this time. next is to the us doj.

never in my almost 60 years of life have i ever had a public utility ever be so callous and un-responding and "losing" records and "notes" on customer accounts. you would think that frontier wold be able to handle such an easy turnover. the writing is on the wall.

the demise of this company is coming in the next 12 months or so. the massive hemorrhaging of customers who can switch, are doing so and bright house / charter for example is offering to pay any termination fees to grow their customer base.

that offer ends 08/30/16.


they claim one thing, then put you in bad music hell, hoping that you will hang up. i don't hang up, i just let the music play and talk to one person after another and no one seems to know anything. my recorders just keep on recording.

and the worst part of the whole music thing is that they use the music from the movie " contact". that is a joke in itself.

i would keep an eye on the stock. it seems that there is a lot of action in the shorts.

go to www.frontier-sucks. com and read the anger, and see if you might get some answers, frontier seems to have lots of excuses, but no solutions to this problem. might you wish to update your story of 4 / 24 /16?

if you have any questions, please feel free to contact me at ravensceo@earthlink.net or if it works, 813-603-1123 voip, or the incredibly bad frontier line which we never used until we had to contact them and this is weeks and weeks of this go-round.

 – About 3 weeks ago.

why does frontier not update on demand. who wants shows from october! get it together....

why does frontier not update on demand. who wants shows from october! get it together.

 – About 3 weeks ago.

these jokers at frontier charged me a fee that was never discussed, so i had the fee put into dispute. they said it could take several billing cycles. three months later, i've heard nothing from...

these jokers at frontier charged me a fee that was never discussed, so i had the fee put into dispute. they said it could take several billing cycles. three months later, i've heard nothing from them and call. they say,"oh yeah that got denied you have to pay that, sorry for not telling you." thanks for the heads up jackass.

 – About 3 weeks ago.

i am 117 calls in. i have two better business bureau complaints. the first one they did not honor. i have one texas utilities complaint. the service stay functional sometimes. they suck. i wish...

i am 117 calls in. i have two better business bureau complaints. the first one they did not honor. i have one texas utilities complaint. the service stay functional sometimes. they suck. i wish i could find a way to file a class action law suit against them.

 – About 3 weeks ago.

i hate this company lmao...

i hate this company lmao

 – About 3 weeks ago.

frontier f%@king sucks!!! every freakin sunday night, or sometimes in the middle of the week the ping goes so high and speed is so slow i cant even play a game online, and i used to play this game on...

frontier f%@king sucks!!! every freakin sunday night, or sometimes in the middle of the week the ping goes so high and speed is so slow i cant even play a game online, and i used to play this game on dial up, and now it doesnt even work with frontier "high speed internet" high speeds ass. cant even watch tv on this bullshit

 – About 3 weeks ago.

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my...

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my previously purchased movies are gone. most were back until two weeks ago and then they were all gone again. they are working on it. uh huh. i used to be able to watch dvr recordings from either dvr, not now. on demand use to have a "new this week" section, not now. my wife has called dozens of times and nothing gets fixed.

 – About 3 weeks ago.

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my...

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my previously purchased movies are gone. most were back until two weeks ago and then they were all gone again. they are working on it. uh huh. i used to be able to watch dvr recordings from either dvr, not now. on demand use to have a "new this week" section, not now. my wife has called dozens of times and nothing gets fixed.

 – About 3 weeks ago.

sorry all you guys. i just got frontier internet and it is awesome!!. the set up guy was great. was instructed to just drop off the equipment but i said "huh"? so he came in found my phone...

sorry all you guys. i just got frontier internet and it is awesome!!. the set up guy was great. was instructed to just drop off the equipment but i said "huh"? so he came in found my phone line was working (this took a minute because his equipment was not working to find it). he set up the receiver. first one did not work, so he brought in another. i was able to use my old router. he had me go online with my computers and all was well. he worked for 2 hours to get it all running, i would have never been able to do or know what to do with all the connections and he was so very nice and funny. i have had it for 2 weeks and it has been running perfectly on my smart tv and on our computers. so i am not sure why you all had such a horrible experience and mine was so good, even with customer service by telephone, they were quick and helpful. customer service was willing to adjust my first bill with some initial charges and offered to make their phone i have with them unlimited long distance with no up charge. soooo, in other words, i really like them.

 – About 3 weeks ago.

frontier is nothing but a bottom feeder provider. they buy rural markets that need updating proceed to over sell their services in the market at ridiculous prices and everyone suffers with outages and...

frontier is nothing but a bottom feeder provider. they buy rural markets that need updating proceed to over sell their services in the market at ridiculous prices and everyone suffers with outages and slow speeds .their "usa" based customer service is the biggest joke of all, they might has well have chimpanzees working the phones, because these people are clueless, i'm surprised half these people can even operate a computer. they tried to blame our phone and internet problems on our "old telephone wires" in our house, even after confronting them with "its a brand new house just built". they still said it "wasn't on their end".. after a 2 week run around.. a tech finally discovered the problem at one of their stations. nothing is ever going to change with this company. their ceo even pushes the blame onto its customers claiming its the customers wifi network and not frontiers service


 – About 3 weeks ago.

frontier sucks booty. they just came into cali, replace verizon, and now they duck so much they can suck my dingaling cuz i cant watch that show no more cuz of frontier you son of a *****. for...

frontier sucks booty. they just came into cali, replace verizon, and now they duck so much they can suck my dingaling cuz i cant watch that show no more cuz of frontier you son of a *****. for frick's sake man get better, we already have an orange for president, now we got shit wifi too? nah man, for frick's sakes yo. america get better wifi like korea (south) or japan mannnnnnnnnn

 – About 3 weeks ago.

the new software frontier communications initiated november 1st 2016, is a totaly flop. bad colors, bad screen organization. plus since the "upgrade" my dvr has failed numerous times. if...

the new software frontier communications initiated november 1st 2016, is a totaly flop. bad colors, bad screen organization. plus since the "upgrade" my dvr has failed numerous times. if only we had an alternative provider.

 – About 3 weeks ago.

huge flaw in their website!

i had an outstanding balance from 9 months of paymens that were on autopay, the autopay mysteriously disappeared in february. yesterday monring they disconnect...

huge flaw in their website!

i had an outstanding balance from 9 months of paymens that were on autopay, the autopay mysteriously disappeared in february. yesterday monring they disconnect us. so i call. they say i had to go to collections. i paid $380 to get my service back, they said up to 24 hours.

i wait, nothing happens. i call them, get transferred 7 times between collections, customer service and tech support. none of them can help me. they say my account is permanently disconnected, that it was backlogged to september, none of which is shown anywhere on their customer website. all of which was done after i paid.

now because it's permanently gone. i have to wait over a week for it to be connected again.

 – About 3 weeks ago.

wesley from frontier chat support is such a tool! i cancelled my frontier over a year ago but was told my email would always work. it stopped working three days ago and so i started a chat session...

wesley from frontier chat support is such a tool! i cancelled my frontier over a year ago but was told my email would always work. it stopped working three days ago and so i started a chat session with good ol' wesley. i explained to him my issue, and his answers were not even full sentences! no service, no email he says. i tell him why would your associate tell me otherwise and why would is work all this time and just now stop? don't know, just does, he says. wow! i ended the chat and called and got a very nice gentleman named forrest and he reset my password and now it works fine.

 – About 3 weeks ago.

frontier communications definitely "sucks". some one dies and they can't figure out how to change the name on the account. i got the remedy for this ordeal. they are not going to get...

frontier communications definitely "sucks". some one dies and they can't figure out how to change the name on the account. i got the remedy for this ordeal. they are not going to get paid. good luck collecting from someone deceased. what a bunch of assholes.

 – About 3 weeks ago.

coming from verizon months ago for the migration i had high hopes in frontier but boooooy was i wrong. we had verizon for a long long time easily 15yr and never had anywhere as many outages holy f!!!...

coming from verizon months ago for the migration i had high hopes in frontier but boooooy was i wrong. we had verizon for a long long time easily 15yr and never had anywhere as many outages holy f!!! literally had for months and have had the most outages ever more than all the years we were with verizon in the past couple months. i think i've lost count with how many outages and horrible service we've had if only we had other isp that offered good internet we'd have moved from them long ago. there isn't an excuse to have outages that have even been close to 2 weeks and the mfs still want you to pay the bill and not even discount the time you didn't have service lmao so they cut it. f%@k you frontier communication. sincerely a dude who's tired of your bs in the countryside of houston texas.

 – About 3 weeks ago.

here is the last chat of the many with them and hours calling and being put on hold.

rick hart] my top box is still off line and wont go to vod
[anival] hi! thank you for chatting...

here is the last chat of the many with them and hours calling and being put on hold.

rick hart] my top box is still off line and wont go to vod
[anival] hi! thank you for chatting into frontier where we are 100% u.s based. my name is anival, i am located in the fort wayne, in collections office. can i please have your 17 digit account number please? if you do not have your account number, but have a frontier landline, i can use that instead.
[rick hart]
[anival] i have your account pulled up. could you please verify the last four of your social security number or your date of birth?
[rick hart]
[anival] thank you
[anival] rick, i'm not showing this is a collection restriction.
[anival] i can get you to tech support
[rick hart] i have spent four days and countless hours on the phone and on chat with every department you have. they say its you i need to talk to and am sick and tierd of being switched and bullshitted about it i want my system running right like yesterday
[anival] i cannot do anything on this account. there is no collections restriction.
[rick hart] worthless the whole company i want to speak to someone way above your pay please
[anival] ok, i will transfer you to tech support and you can get a supervisor from there. one moment
[kerry h.] thank you for contacting frontier internet chat support, where we are 100% us based. my name is kerry, and i will be assisting you.
[rick hart] that would be great youll be the first
[rick hart] in four days that could
[kerry h.] can you watch tv at all?
[rick hart] yes i always have but your people told me i couldnt after 10/31
[rick hart] vod is not working
[kerry h.] can you try it now
[rick hart] vod-112
[rick hart] nope
[kerry h.] one moment
[kerry h.] can you unplug the main box, then plug it back in
[kerry h.] then turn on the box and tv for me?
[rick hart] i am so discusted with frontier i want all my purchases on digital copy and will be leaving you after 10 years and never coming back.
[rick hart] i want some major kind of apoligy for the way i have been treated since the 5th. your company is terible even if you get it fixed ive been called a liar and put on hold for hours
[rick hart] every day for the past four days
[rick hart] it is downloading now
[kerry h.] i apologize you are experiencing this, i can also get you to customer service for a credit on your account
[rick hart] i have been treated like shit am an tierd of getting switched around like no one there gives a crap about me. no wonder everyone is dumping your service i know of its terible. i can only imagine how hard it is to work daily for a company that treats its customers the way i have and you as a tech having to deal with it.
[rick hart] nope still dont work
[kerry h.] do you know where the ont (battery back up unit) is?
[rick hart] whats even more stupid is it worked before when i only couldnt rent a movie vod at least worked
[rick hart] yes i do i have reset unplugged every piece of your stuff fifteen times in the past four days at least
[rick hart] then i pay my bill and everything but the tv quits

[kerry h.] have you had a tech out?
[rick hart] i havent had anyone online or on phone that gave enough of a crap to even try fixing it let alone a tech here to look at it. it was working fine except couldnt rent a movie untill i paid my bill then everything quit how could a tech fix anything
[rick hart] i want my movie purchases or a copy of them
[rick hart] because im done with frontier
[kerry h.] i can get you over to customer service to get that done
[rick hart] ok i need a supervisor if you can not fix my system first
[kerry h.] i hope that i provided you with a with a positive experience today. you may be receiving a brief survey to the e-mail you provided me with after our chat. the survey is intended to be about your interaction with me today. again, my name is kerry, and if you feel i did a good job today, i would greatly appreciate you providing me with a positive score on our survey.
[kemmerer] thank you for chatting with frontier, where we are 100% us based. my name is kemmerer. i'll be happy to assist you today. can you also provide me with a good call back number for you incase the chat were to be disconnected for any reason?
[rick hart]
[kemmerer] how can i help you?
[rick hart] i have called and been on hold for hours-chatted with no help for four days. i want my system working. it was working fine then i tried to rent a movie it said i was out of credit i paid the entire plus some and since i can not even go to vod at all i have reset everything and am sick of talking and chatting to you guys.
[kemmerer] unfortunatly that is a technical support problem.
[rick hart] i was just there they said it wasnt
[rick hart] also with collections and they said it wasnt theres
[rick hart] who in the hell is it does anyone that work there fix stuff or just keep sending me to others. i want your boss or his boss or someone who is smart enough to fix this damn thing or you can pick it up out of my yard. your boss plz
[kemmerer] i'll need to get you back to tech support. they are the only ones that can fix the vod issue.
[rick hart] bullshit they said they couldnt and i want all my movies ive bought
[rick hart] im done with you all
[rick hart] its been four days and no one gives a shit to help me
[rick hart] ive been a customer for over 10 years
[kemmerer] i'm sorry sir. this is a technical support issue. i'm only in billing.
[rick hart] i want your boss
[rick hart] im sure you can read this entire chat and see ive talked to all of you
[rick hart] kerry h sent me to you
[kemmerer] i can't even issue a trouble ticket.
[kemmerer] because ihd is the one that handles them.
[rick hart] knowing it did not work still in tech support
[kemmerer] they will need to issue the trouble ticket.
[rick hart] i ask for her boss and she sent me to you
[rick hart] now your sending me somewhere else
[rick hart] wtf
[kemmerer] you'll need to speak with tech support sir.
[rick hart] i just did
[rick hart] they sent me to you
[kemmerer] they are the only ones that can help you. i'm not for sure why you were transferred to me. but fios repair, is who you need to talk to. they are tech support that works with fios products. so i'll need to get you over to them,.
[rick hart] i want your boss
[rick hart] someone who can do something for the way ive been treated
[rick hart] thats your dept
[rick hart] ive already sent a letter to your pres and will be adding your names and this chat to the pile in the next letter or email
[rick hart] if you transfer me back to tech it better be way higher than the idiots your paying to take the normal calls
[kemmerer] i do apologize sir. i have been advised that this is a tech support problem & i will need to get you back over to tech support.
[rick hart] i want to talk to your boss
[rick hart] or his
[kemmerer] i'll need to get you over into our products before your on demand will work properly.
[rick hart] so you like all the others are refusing to let me talk to a supervisor
[rick hart] i know you can read this chat with all the others and listen to the calls i have made and plainly see i have talked to everyone in your company
[kemmerer] if you would like to speak with a supervisor over the phone, our customer service number is 800-921-8101.
[kemmerer] if i switch you over to our products, the bill will be $208.95 before taxes monthly.
[rick hart] i want every movie i have purchased
[rick hart] what are you talking about
[rick hart] i have your products
[rick hart] wtf
[kemmerer] we would need to move you from the grandfathered products that you had with verizon. into frontier products.
[rick hart] i want to speak to your boss now plz its not your call but my right
[kemmerer] it would be better to call in, it will be a very long wait for a supervisor over chat right now.
[rick hart] not only can you not fix my system but are trying to get more money out of me holding what i am already paying for for more money
[kemmerer] i do apologize sir. that is the only option.
[rick hart] wow this is going to look awesome on all the forums im going to post this chat on
[rick hart] no its not i want to speak to your boss
[rick hart] just because you dont give a shit about me are trying to stop that from happening
[kemmerer] my supervisor is currently taking another escalation. it could be over an hour before a supervisor can get to you through this chat sir. '
[kemmerer] you will get someone over the phone.

[rick hart] his boss will work
[kemmerer] unfortunatly, that is the only supervisor available.
[kemmerer] you would have to call in to speak with another supervisor.
[rick hart] bullshit i worked for verizon in there tech dept i know better
[rick hart] you know good and welll that will take hours and is why your trying to get me to call
[kemmerer] unfortunatly, it could take that long over the chat as well.
[kemmerer] we currently only have one supervisor to take chats right now.
[rick hart] out of the entire call center you have one supervisor i just want to make sure that is what you are saying for the copy i am sending your president
[kemmerer] what is a contact number for you?
[kemmerer] so that a supervisor can contact you.
[rick hart] i gave it to you at the first of the chat with you kemmerer
[kemmerer] a supervisor will be contacting you shortly
[kemmerer] within 5 minutes.
[kemmerer] before i let you go, i do want to let you know that we do offer self help options on our website. you can check your account balance, set up auto pay, and also check the status of service orders and trouble tickets.
[rick hart] ok now that weve established your a liar and dont care about your customers and im sending a copy of this chat to the president i want tech suport
[kemmerer] thank you for chatting with frontier. i want to inform you that we do offer a survey about your experience chatting with me today. this survey will be available once the chat has been ended. if there isn't anything else that i can do for you today, please feel free to end this chat anytime. once again, i want to thank you for chatting with frontier. have a good day!
the operator has ended the chat. thanks for contacting us.

are you kidding me frontier you are the worst company i have ever dealt with



 – About 3 weeks ago.

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order.........

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order......

 – About 4 weeks ago.

it's been just about 6 months and they are horrible... takes a hour to contact them and when i call they say you're getting at least 70% so it's okay... are you kidding?! can i pay 70% of...

it's been just about 6 months and they are horrible... takes a hour to contact them and when i call they say you're getting at least 70% so it's okay... are you kidding?! can i pay 70% of my bill!? no! literally hate this company.

 – About 4 weeks ago.

been dealing with them for 6 months after they took over verizon. they continue to cheat me on monthly billing. one lie after another every time i contact them. haven't spoken to one person...

been dealing with them for 6 months after they took over verizon. they continue to cheat me on monthly billing. one lie after another every time i contact them. haven't spoken to one person that seems to have a clue what they are doing. just apologize for "miscommunication"! like that's going to get me the money back they are overcharging me. if there is anyway you can get another provider for your cable, internet or phone do so! this company is the absolute worst.

 – About 4 weeks ago.

i been with this company for years over 10 years or so to be exact i used to have dial up i live in country life where fast internet is hard to get but now others hit my area. but switching atm is...

i been with this company for years over 10 years or so to be exact i used to have dial up i live in country life where fast internet is hard to get but now others hit my area. but switching atm is quite hard considering if ur in a finance budget cuz u have to cut off old and order the new which is hard cuz i live in a big household and without internet me and everyone go crazy lol. but frontier is shit literally well they used to be good now heres why they are shit well for starters i live in a big household went though countless modem boxs. cuz they overload and i have to reset the box to fix the no internet connection issue until they gave me a business one weird but it works.
but then another issue if anyone download hits the 2.0 mbs max download speed or even the shitty 100 kb or less upload speed whole house loses internet not to mention they advertise speeds and say i will get this and that. but once i switch they said oh you were told you got offered lower such and such speed cuz u cant get that high in ur area like wtf.oh and let get started on repair service now i had my internet all of a sudden downgrade and cut out alot they get a repair guy out here to try to fix it he says phone jack is dead. i later find it was the phone line cord i need to replace cuz it was old but continuing he says u need a new phone outlet i am like can u install one. he says i cant do that you need to hire a professional i am like u know how to do this u installed my phone lines in my house and then he unplugs that phone outlet from the grey box outside.

then gives me those square phone lines u hang on the wall and says run this though the house. i am like are you going to run it along the outside of the house to hide it and put it in my house he says that not my job its like wtf is your job. then i later found problem was still there cuz like i said found it was the phone cord so he did all of that for nothing then i bitched them out cuz they are charging me over 100 bucks for the guy to come out when he didn't do anything!!!!!!oh and a friend of mine had frontier to the meter outside of his house that big cable from that to the grey box against his house they wouldn't bury it. they said thats not there job its like they are throwing thats not there job crap alot to people around my area which is new york state oswego county. i would love for them to get there shit together you think with the ton of lawsuits they got on there ass and complaints it would open there eyes and i wish they get speeds like time warner has.
oh and after that incident with the not ur job nonsense they asked how they did in a survey and i gave them my honest opinion ripped them a new ass to that fact and then they call up thinking i mistakenly reviewed them poorly i told them no how about you read it and you'll see why and then call me back and ask that agin when you guys learn. sorry for long as thing i just had such a shitty experience with them it needed to be said.

 – About 4 weeks ago.

the object in my professional opinion concerning the location of the posted comments is to misdirect the public in general as to the location and the concentration of the comments being posted. if...

the object in my professional opinion concerning the location of the posted comments is to misdirect the public in general as to the location and the concentration of the comments being posted. if everything looks like it's coming out of canada than everything must be fine in the united states it's a very simple pr move trying cover their tracks. now frontier communication in their most recent quarterly report as i duly expected, took a major hit reaching a all new stock price of 52 week low of $3.08 a share. frontier communications in my opinion is not a telecommunications company in any way shape or form but more of a telecommunications marketing company it also seems to own a number of old hardl ine copper assets and a few switching stations. this aging dinosaur will soon be out of the actual telephone business i predict within the next 24 to 36 months due to the inept capabilities and unprofessional attitudes put forth by senior management in their almighty quest to keep their dividend paying and not investing in infrastructure and also as they stated that they will be laying off about a thousand employees or more. in my opinion they are grossly understaffed, grossly under-trained, grossly greedy, and they do not understand that their days are numbered. just remember when it looks like all the complaints are coming out of canada, they are not. they're coming from all areas of the country of the recent takeovers and their footprint in general. in this company has had nothing more than constant complaints about its telecommunications so-called service or many many years.

please see their exact quotation involving the layoffs that are about to occur and if you think it's bad now, wait until this happens.
frontier communications corp. (ftr)

following a decline in customers this recent quarter, frontier communications announced there will be about 1,000 jobs cut across the company. in their statement they said:

...current regional support functions including engineering, finance, human resources, communications and marketing are being centralized to achieve improved operational performance as well as expense reductions.

in a nutshell they have basically created their own gaping and hemorrhaging wound they will not be able to fix this for a very long time and i predict that this mistaken acquisition of verizon assets hoping if they could become a so-called major player in the telecommunications industry, was a severe miscalculation and expenditure of funds that they just do not have to spend.

the fact that there is a call by so many customers/consumers for a sizable law firm to bring about a class-action lawsuit is happening. a few of the major k st. firms in dc are examining the potential as well as to firms in the chicago area, to firms in new york city as well as three firms that are looking on the los angeles area as well. this will be a protracted litigation that will eventually force them (ftr) to give up and issue pittance payments of checks to the class action litigants and should eventually break them. frontier communications in my opinion is the poster child for everything that a telecommunications company should never be. also the fact that they happen to have certain monopolistic control over vast portions of the country and their stock price is at incredible lows makes them a very interesting takeover target by someone who has deep pockets and the ability to understand the network that is connected and has the engineering and technical expertise along with support of the unions and front-line workers who unfortunately have to put up with these corporate decisions and are basically nothing more than numbers on a balance sheet that norwalk connecticut considers to be expendable assets and frankly i don't think that they give a damn.

 – About 4 weeks ago.

to hell with this shit company and their disservice! avoid these assholes like the plague if you have other options. they make false claims, they do not hold to their word, the hacknicians aren't...

to hell with this shit company and their disservice! avoid these assholes like the plague if you have other options. they make false claims, they do not hold to their word, the hacknicians aren't much help (even if they make the appointment on time or at all), antiquated lines, internet that barely works and customer service that makes chewing on tin foil seem like a better use of my time. this company should burn for the inconvenience imposed on me! f%@k you frontier, companies like you are the reasons why lunatics exist!!!

 – About 4 weeks ago.

we didn't know about the verizon sale to frontier until it happened.
2 weeks into frontier, we lost internet + cable.
called them up, and they couldn't "find" our account,...

we didn't know about the verizon sale to frontier until it happened.
2 weeks into frontier, we lost internet + cable.
called them up, and they couldn't "find" our account, and said we didn't have one.
we got temp internet, and waited for them to return our calls, and that never happened.
they have continued to bill us, however.
every month, faithfully they bill us. our so-called "debt" to them is now at $1300, as they claim we are still receiving services. we are not.
how do we get them to stop this nonsense?

 – About 4 weeks ago.

phone/internet dead on nov 1. earliest repair is nov 4 between 8 and 5. no contact at 2. called repair, assigned tech tied up. another tech will be assigned shortly. nothing at 5:15, called repair...

phone/internet dead on nov 1. earliest repair is nov 4 between 8 and 5. no contact at 2. called repair, assigned tech tied up. another tech will be assigned shortly. nothing at 5:15, called repair again. no tech assigned, but i am on the waiting list. rep said she will contact local supv and get me an arrival time. now 7:15, no word from anyone yet. will call again at 8 for more excuses.......

 – About 4 weeks ago.

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them....

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them.

 – About 4 weeks ago.

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them....

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them.

 – About 4 weeks ago.

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them....

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them.

 – About 4 weeks ago.


frontier...frontier is on my mind. the hubby pulled the trigger and bought a new router. well i called frontier to set it up and what a bloody nightmare.

first, gomez was already...


frontier...frontier is on my mind. the hubby pulled the trigger and bought a new router. well i called frontier to set it up and what a bloody nightmare.

first, gomez was already flustered because he had been trying to set up the router for a while. the first customer service person kept interrupting me, when i spoke, in her defense i did have her on speaker phone but i really don't think that was the issue.bottom line was she wasn't listening to what i was saying. in gomezes irritated state he was walking in and out of the room making comments about how frontier sucked and that's why everyone is complaining. the representative stopped in her tracks and told me to tell him to stop making comments. he said something like "excuse me" and she hung up on me.

i called back, this person was friendlier but refused to verify my account without my pin number which i didn't know off the top of my head. so i tell her, the other girl just verified it using my address, can't you? she says no and that she needs to call my landline to verify its me. so while she's got me on hold on my cell, she calls my house. i answer, she's happy and hand up on both lines. she did call back and was very nice. but she says that they can't/won't support a 3rd party router but they have a different department that can help me for an extra charge. i say, "fine, whatever". she transferred me. i tell the guy the situation and he says, we won't support your 3rd party router. call the manufacturer. i tell him, all i need is the ppp username and password. he tells me because i have fios it should automatically connect. i say will it doesn't. can you please give me the ppp username and password. what do you think he does?

wait for it....

wait for it....

he hung up on me

 – About 1 Month ago.

i was not getting any emails; i complained and now i get about 100 junk emails a day; most of them are not even addressed to me; some don't have an email address at all.

...

i was not getting any emails; i complained and now i get about 100 junk emails a day; most of them are not even addressed to me; some don't have an email address at all.

 – About 1 Month ago.

well no service. called in man suppose to come today. between 8-5. nobody showed, no call. nothing...

well no service. called in man suppose to come today. between 8-5. nobody showed, no call. nothing

 – About 1 Month ago.

finally got wifi, only took 5 days and 9 phone calls. horrible customer service ...

finally got wifi, only took 5 days and 9 phone calls. horrible customer service

 – About 1 Month ago.

why do you keep posting me as ottowa, canada. i am not, not in canada. ottowa, is a great city however, i am from rancho cucamonga, ca. it use to post me as upland, ca. why all of a sudden am i...

why do you keep posting me as ottowa, canada. i am not, not in canada. ottowa, is a great city however, i am from rancho cucamonga, ca. it use to post me as upland, ca. why all of a sudden am i being identified as posting from canada?

 – About 1 Month ago.

i cant wait until this mf company implodes. they are by far the worst most incompetent company i have ever had the displeasure of have to work with. i did not choose them...none of us did. they...

i cant wait until this mf company implodes. they are by far the worst most incompetent company i have ever had the displeasure of have to work with. i did not choose them...none of us did. they were forced upon us by verizon who could be bothered with us any longer because they moved to bigger profits. mf's! i am sick and fu..ing tired of being dropped. every mf time i complete something i am either dropped of the fu**ing thing freezes up and i have to refresh losing everything. it's enough to make a person commit acts that would never have entered their minds otherwise. i can sincerely say i f%@king hate frontier!

 – About 1 Month ago.

that's the best frontier can do? they can come out a day later and leave a business card? f%@k frontier ...

that's the best frontier can do? they can come out a day later and leave a business card? f%@k frontier

 – About 1 Month ago.

we waited 5 days for frontier to tell us that it was our router that was the problem, and now they didn't turn something on. now we don't have wifi thanks to these c*nts. f%@king high speed...

we waited 5 days for frontier to tell us that it was our router that was the problem, and now they didn't turn something on. now we don't have wifi thanks to these c*nts. f%@king high speed internet? we can't even get internet

 – About 1 Month ago.

2016 and stuck with 3mbps download speed.... it's unreal with all the downloading games and stuff anything less then 20mps should be illegal to sell....

2016 and stuck with 3mbps download speed.... it's unreal with all the downloading games and stuff anything less then 20mps should be illegal to sell.

 – About 1 Month ago.

screw you frontier!! worst service ever!!! the wifi never seems to work and always drops off! 😡...

screw you frontier!! worst service ever!!! the wifi never seems to work and always drops off! 😡

 – About 1 Month ago.

frontier sucks! had the service 2 days and it is already down! what a joke! i am switching back to charter. i would rather have slow internet than no internet.
...

frontier sucks! had the service 2 days and it is already down! what a joke! i am switching back to charter. i would rather have slow internet than no internet.

 – About 1 Month ago.

do not go with frontier. customer service sucks! they make you wait, they are not consistent, rude employees who have no idea what they are doing. do not even consider it. a nightmare...

do not go with frontier. customer service sucks! they make you wait, they are not consistent, rude employees who have no idea what they are doing. do not even consider it. a nightmare

 – About 1 Month ago.

frontier, come get your big piece of shit junction box out of my front yard, and re-sod where it was, before i pour it full of concrete and re-sod on top of it myself! the big home depot bags of...

frontier, come get your big piece of shit junction box out of my front yard, and re-sod where it was, before i pour it full of concrete and re-sod on top of it myself! the big home depot bags of quick-set concrete! you're not welcome in my yard! i'll never be a customer again, so you better come move your f%@king box for the few customers on the street that you have remaining! your shitty fiber optic cable and some connections and shit that don't work worth a shit are down in there. i don't give a f%@k about the easement! it's getting filled with concrete! f%@k you!

 – About 1 Month ago.

i'm beginning to think frontier is run by the same group who ran the wells fargo scam. i have filed a complaint with the fcc. only then do i get to speak with "higher level " management. i...

i'm beginning to think frontier is run by the same group who ran the wells fargo scam. i have filed a complaint with the fcc. only then do i get to speak with "higher level " management. i am a reasonable person, if you are going to make me an offer live up to it!!! i am waiting from a call from one of these supposed higher level managers, but at this point if frontier told me the sun rose in the east i would wake up early and check on it. i doubt that the young lady i spoke to today will follow up and live up to the promises made but i will give it a few days. i fully expect to be back with bright house within a week. too bad they couldn't match there customer service and their technical expertise. decent product horrible company.

 – About 1 Month ago.

one minute im getting a whooping 70 mbps up and down. the next my computer, phones cant connect to the webpage, or im dropping from my lol matches. router is on, all normal lights lit. no internet,...

one minute im getting a whooping 70 mbps up and down. the next my computer, phones cant connect to the webpage, or im dropping from my lol matches. router is on, all normal lights lit. no internet, wifi's not off, im still connected, just i cant go on the internet. its some blazing bullshit. and they want to charge me almost 200 dollars for shitty service and internet. to bad the only other internet provider is f%@king time warner with 100 down and 10 up bs.

 – About 1 Month ago.

my mobile hotspot on 1 bar gets ten times the speed of frontier. one day i'll get a blazing 5mbps, the next i'm lucky to get 0.2mbps. the internet speed was never below 60mbps down with...

my mobile hotspot on 1 bar gets ten times the speed of frontier. one day i'll get a blazing 5mbps, the next i'm lucky to get 0.2mbps. the internet speed was never below 60mbps down with verizon fios. frontier buys them out and somehow completely f%@ked everything up! how hard is it to *not* f%@k up the company you buy out?

 – About 1 Month ago.

frontier sucks because they bought our verizon system and all my bundle discounts went away....

frontier sucks because they bought our verizon system and all my bundle discounts went away.

 – About 1 Month ago.

i'm on a fixed income and wanted to save a little money here in connecticut. so i went online, and they wanted a credit card to do a check, and they said they would bill exactly $1.00, which would...

i'm on a fixed income and wanted to save a little money here in connecticut. so i went online, and they wanted a credit card to do a check, and they said they would bill exactly $1.00, which would be returned to me. that's a common practice. they then proceeded, without my authorization, to sign me up for a lousy dish tv package, 6 meg internet, and phone. then they hit my credit card for $178.18 an hour after the order was placed. since it was too late to call in (they close at 8 pm), i called in on saturday, and spent two hours being transferred six times until the install was canceled, and then they could only refund me $125.00, and i had to call dish tv for the rest. thankfully, they only took 5 minutes. i never authorized any charge like that, and never would either. i just wanted to save a little money, and it cost me more. i was told it would take up to 7 business days. they took it out in an hour, they should refund it in an hour. now my car payment will be late, thanks to frontier.

 – About 1 Month ago.

frontier sucks because they hire nothing but affirmative action retards who have no idea what they are doing ...

frontier sucks because they hire nothing but affirmative action retards who have no idea what they are doing

 – About 1 Month ago.

4 straight no-shows on appointments, without a single call. this is by far the worst customer service experience i've ever seen regardless of industry. this company is going in the tank. spread...

4 straight no-shows on appointments, without a single call. this is by far the worst customer service experience i've ever seen regardless of industry. this company is going in the tank. spread the word and prevent anyone you know from making a frustrating mistake.

 – About 1 Month ago.

they are the worst!!! i was having problems with a channel and they hung up on me 4 times. when i called to speak to technical supportt there was a baby crying in the background. the person said they...

they are the worst!!! i was having problems with a channel and they hung up on me 4 times. when i called to speak to technical supportt there was a baby crying in the background. the person said they work from home.

 – About 1 Month ago.

worst run company i've ever had to deal with. i've been battling with frontier on my billing since they took over for billing me services i never had and didn't want. every time i call...

worst run company i've ever had to deal with. i've been battling with frontier on my billing since they took over for billing me services i never had and didn't want. every time i call customer service, some nice agent says they will fix my problem and put notes on my account. the next month when there is not fix on the account, i call and they tell me i never called and there are no notes on the account. this new agent says she'll make sure the credit of 89.95 gets applied the next month. new bill comes in and there is no credit for 89.95, but instead for 14.99, and they are charging me an early termination fee of 120.00 because a change to my account means i've entered into a new contract and terminated the first one. they also too off the 20.00 promotional credit i had on the old contract. the bill should be $178, but know it is $479.00 because there is the previous balance of the 89.95 that i was told i didn't have to pay.

i have no idea how to fix this. i am planning on visiting the bbb to see what they can do.

 – About 1 Month ago.

they are a pathetic company. have a repair ticket saidvgoing to be out certain day. no show or call. they can't handle finding there own ticket number, have internet crashing during my call on...

they are a pathetic company. have a repair ticket saidvgoing to be out certain day. no show or call. they can't handle finding there own ticket number, have internet crashing during my call on their end. then tell me the ticket was closed and didn't need access. say what? internet is not fixed and you do need access. duh.. mad in florida

 – About 1 Month ago.

not only does frontier only provide the slowest internet to me (3mbps) they decide to deprive me of even that intermittently. ran a speed test just now and it was rockin .2mbps. wifi was turned off...

not only does frontier only provide the slowest internet to me (3mbps) they decide to deprive me of even that intermittently. ran a speed test just now and it was rockin .2mbps. wifi was turned off cause i thought maybe my phone was downloading something. nope, the only thing connected at this point was my laptop.

 – About 1 Month ago.

after frontier bought verizon services in texas i had issues paying my bill for 3 months! then i cancelled them in july 2016 only to find out i was being charged a $200 cancellation fee because they...

after frontier bought verizon services in texas i had issues paying my bill for 3 months! then i cancelled them in july 2016 only to find out i was being charged a $200 cancellation fee because they renewed my agreement after my 2 year term with verizon was up in july and i was moving to an area where they don't offer service (thankfully). they said they credited the fee back, but to go ahead and pay my final bill and refused to send me an updated bill because "we can't do that" and the lady told me to "subtract the cancellation fee from the bill, pay it, and we'll handle the rest". no. this from the company that would have gotten $200 from me had i not been paying attention. i would warn anyone dealing with frontier since they bought verizon fios earlier this year to pay attention to your bill and not get f%@ked over. i'm still trying to get a final bill to reflect this because i'm not paying a company that says they can't put it in writing, go f%@k yourselves frontier. luckily, i have all the transcripts from our chats and recorded phone calls.

 – About 1 Month ago.

http://www.ebaumsworld.com/blogs/frontier-the-worst-cable-company-in-the-industry/85080570/...

http://www.ebaumsworld.com/blogs/frontier-the-worst-cable-company-in-the-industry/85080570/

 – About 1 Month ago.

i despise frontier. i would have cancelled my service with them years ago, but in southeast ohio they bought up all of the landline/dsl service, so i can't. their customer "service"...

i despise frontier. i would have cancelled my service with them years ago, but in southeast ohio they bought up all of the landline/dsl service, so i can't. their customer "service" peons' only job (after hours on hold) is to tell you why they can't do what you want them to do. i just spent another 4+ hours on the phone trying to get some overcharges resolved (frontier arbitrarily decided to increase my monthly phone bill by 120% many months ago, and i'm still trying to get that cleaned up.)
i wrote to public utilities commission of ohio then, and that got me connected to someone in their executive customer service office who actually has a direct phone number and will occasionally get things done and call me back. my only advice to other customers is to stay away from frontier if you can, and if you can't, then get in touch with your government regulators. i would publish the executive customer service office number here, except that if they get slammed with calls from frustrated customers, then they will probably change the number and leave me with no one to call, so i would be f%@ked. good luck frontier customers, you are now in hell.

 – About 1 Month ago.

ever since verizon fios got bought by frontier in the greater los angeles area, internet has been laggy / intermittent and the worlds worst possible customer service. their live chat only works during...

ever since verizon fios got bought by frontier in the greater los angeles area, internet has been laggy / intermittent and the worlds worst possible customer service. their live chat only works during working hours and be ready to be on the phone up to 1.5 hours on hold until they just hang up on you. then if you schedule a call back expect the call to drop instantly the second you pick up. switching to time warner soon... which is equally as shitty. thanks obama

 – About 1 Month ago.

they turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). numerous phone calls and chats. never the same answer...

they turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). numerous phone calls and chats. never the same answer twice. finally told me i had to be home all day on the 25th. i got a voice mail telling me it was fixed without anyone coming to my house. i had to use a vacation day. it is going to take cable 2 weeks to run to my house but frontier is about to fired. they don't even try to do the right thing. its almost like they are playing a game. as for the person who said asking for a supervisor just gets you an extended hold - absolutely true.

 – About 1 Month ago.

i tell the customer service on twitter that there is an outage in college station because no one has internet in my area, the bloody idiot tells me that he has to investigate and he will get back to...

i tell the customer service on twitter that there is an outage in college station because no one has internet in my area, the bloody idiot tells me that he has to investigate and he will get back to me if there is an outage. um...

 – About 1 Month ago.

frontier had me on hold for almost 3 hrs and i have a picture if the hold time. the next day i called to complain about the wait and they said it was not uncommon to wait 3hrs! wth!!! liars! the they...

frontier had me on hold for almost 3 hrs and i have a picture if the hold time. the next day i called to complain about the wait and they said it was not uncommon to wait 3hrs! wth!!! liars! the they said they would compensate me $50 for the wait. well my next bill no compensation was there. i called and they said i was denied $50. i asked why because they said it had to go through review. i was never told about a review...to much to vent guys. i can go on. horrible horrible horrible!!!

want to be depressed? great company to help with that!

 – About 1 Month ago.

waterbury, ct..
internet has been out since weds oct 19. frontier says its a "common cause" problem. 80 other customers in area are also out.
my frontier bill was due, had to use...

waterbury, ct..
internet has been out since weds oct 19. frontier says its a "common cause" problem. 80 other customers in area are also out.
my frontier bill was due, had to use friends comcast computer to pay it, cuz my frontier internet is down. how ironic..
i hate this pos company

 – About 1 Month ago.

i hate the damn frontier. they are sucking your blood and in return you get nothing. the worst company ever! leave it asap!...

i hate the damn frontier. they are sucking your blood and in return you get nothing. the worst company ever! leave it asap!

 – About 1 Month ago.

we have had frontier out to "fix" our internet 5 times this year. at a loss as to who to switch over too. tired of the issues. any suggestions?...

we have had frontier out to "fix" our internet 5 times this year. at a loss as to who to switch over too. tired of the issues. any suggestions?

 – About 1 Month ago.

arlington, washington oct 23 2016 phone has been out since oct 21, dsl has been mud same time. was told will be fixed by oct 21 8pm never happened....

arlington, washington oct 23 2016 phone has been out since oct 21, dsl has been mud same time. was told will be fixed by oct 21 8pm never happened.

 – About 1 Month ago.

if you don't have anything bad in your life, i recommend you sign up for frontier communications. sometimes no internet, sometimes no tv, completely incompetent customer service, technicians not...

if you don't have anything bad in your life, i recommend you sign up for frontier communications. sometimes no internet, sometimes no tv, completely incompetent customer service, technicians not showing up, outrageous billing, etc. etc. this is the worst company i have dealt with in my 63 years of life!!!

 – About 1 Month ago.

the latest frontier communications scam is to charge you everytime they have an outage. they use a company name claims management resources owned by chip fudge (no i am not kidding). chip buys...

the latest frontier communications scam is to charge you everytime they have an outage. they use a company name claims management resources owned by chip fudge (no i am not kidding). chip buys masserattis, ferraris and fly fishes in russia on your dollar. if you think you are getting a fair charge - you are wrong!!

 – About 1 Month ago.

here in wv no internet once again. i live in town. its been down three days and the csr lies to me every time i csll its another story. latest one... my power must be out..my modem lights are on. my...

here in wv no internet once again. i live in town. its been down three days and the csr lies to me every time i csll its another story. latest one... my power must be out..my modem lights are on. my electric is on. (three of them blinking) . and tgen ask me to try a different electric outlet....smdh!!!!

 – About 1 Month ago.

i've been with frontier for 6 years now and my internet is as slow as a 33.6 dial up modem!! i wish they had dial up again for mackbook pros. grrr...

i've been with frontier for 6 years now and my internet is as slow as a 33.6 dial up modem!! i wish they had dial up again for mackbook pros. grrr

 – About 1 Month ago.

this company sucks, no speed and plenty of outages...

this company sucks, no speed and plenty of outages

 – About 1 Month ago.

game 6 of the nlcs is about to start. cubs could win the pennant for the first time since 1945. hit last button to get back to fs1. blackout. tv goes dark. box goes dark. this happens for no...

game 6 of the nlcs is about to start. cubs could win the pennant for the first time since 1945. hit last button to get back to fs1. blackout. tv goes dark. box goes dark. this happens for no apparent reason at least once a week. according to frontier it's not an equipment problem and doesn't warrant replacement.

 – About 1 Month ago.

frontier is the shittiest company known to man. wifi has been out all day and their lazy ass workers are not trying to fix it smh...

frontier is the shittiest company known to man. wifi has been out all day and their lazy ass workers are not trying to fix it smh

 – About 1 Month ago.

i live in hacienda heights, ca, not canada. they even got that wrong! god damn it! i will call them to correct my comment location!...

i live in hacienda heights, ca, not canada. they even got that wrong! god damn it! i will call them to correct my comment location!

 – About 1 Month ago.

piece of shit frontier! they told me that my internet was slow because i was using wi-fi, so i bought an ethernet cable and it still blows! the internet is still very slow! this company sucks balls! i...

piece of shit frontier! they told me that my internet was slow because i was using wi-fi, so i bought an ethernet cable and it still blows! the internet is still very slow! this company sucks balls! i am calling charter on monday.

 – About 1 Month ago.

i'm in southern california but look above... my ip address says i am in canada! what horse shit!...

i'm in southern california but look above... my ip address says i am in canada! what horse shit!

 – About 1 Month ago.

southern california... getting a blazing .17 mbps download speed right now. i feel like its 1996 again and i have a 56k modem. f%@k you frontier....

southern california... getting a blazing .17 mbps download speed right now. i feel like its 1996 again and i have a 56k modem. f%@k you frontier.

 – About 1 Month ago.

southern california... getting a blazing .17 mbps download speed right now. i feel like its 1996 again and i have a 56k modem. f%@k you frontier....

southern california... getting a blazing .17 mbps download speed right now. i feel like its 1996 again and i have a 56k modem. f%@k you frontier.

 – About 1 Month ago.

the latest frontier communications scam is to charge you everytime they have an outage. they use a company name claims management resources owned by chip fudge (no i am not kidding). chip buys...

the latest frontier communications scam is to charge you everytime they have an outage. they use a company name claims management resources owned by chip fudge (no i am not kidding). chip buys masserattis, ferraris and fly fishes in russia on your dollar. if you think you are getting a fair charge - you are wrong!!

 – About 1 Month ago.

the last comment i just posted said it was generated in ottawa, canada....uh, no, it is not, it is coming from rancho cucamonga, ca....please fix your tech bugs.

here was the...

the last comment i just posted said it was generated in ottawa, canada....uh, no, it is not, it is coming from rancho cucamonga, ca....please fix your tech bugs.

here was the comment:

this is the biggest bs company that has ever existed. they are incompetent crooks and liars. so tired of not being able to load pages without most of them timing out and have to constantly refresh to get any thing to load. no one in d.c., no federal agency cares because every last one of them is paying someone to the status quo and to keep them in their ivory towers. mf's.

 – About 1 Month ago.

this is the biggest bs company that has ever existed. they are incompetent crooks and liars. so tired of not being able to load pages without most of them timing out and have to constantly refresh...

this is the biggest bs company that has ever existed. they are incompetent crooks and liars. so tired of not being able to load pages without most of them timing out and have to constantly refresh to get any thing to load. no one in d.c., no federal agency cares because every last one of them is paying someone to the status quo and to keep them in their ivory towers. mf's.

 – About 1 Month ago.

i am a renter and have had frontier internet for over a year and a half. my landlord was having trouble with his internet. frontier came out and discontented my internet and pluged my landlords...

i am a renter and have had frontier internet for over a year and a half. my landlord was having trouble with his internet. frontier came out and discontented my internet and pluged my landlords internet in now i have no internet. i call them to get this fixed. they told me it is going to be 5 days before anybody to come out and fix it.

 – About 1 Month ago.

frontier is a total suck company of telecom & internet service provider, they employ of all inexperience personel both in technical & business. i used to have internet service before with at&t for al...

frontier is a total suck company of telecom & internet service provider, they employ of all inexperience personel both in technical & business. i used to have internet service before with at&t for al most 12 years without any problem, after at&t sole their land line base service to frontier. the problem start right after the service was took over by frontier, the internet keep drop every day. their first excuse is the problem was my equipment's router, so, i bought a new router, but the problem still same, then they said it was the modem problem & they replace a new modem of their brand but the problem is the same then they said that the service line to the house was bad, then send their tech to replaced new line but problem is still the same, the problem was not fixed but they charge for service of repaired. the actual problem that they may have replace some
hardware or software in their central office when they took over from at&t. but they can't get back
the quality of internet used to have by at&t before. second problem is their business of account for billing is a disaster, when switch over from at&t to their account, they promise for two year of the contract price but after 9 moths thy suddenly jack up the price without contract, when called them, they denied they had offer for any of the deal for two years with discount. when called their account billing dept. would get through at least 10 difference people & seem no one could take the issue correctly & and all of them have not understand & speak english fully well rather than spanish accent. it is so ashamed for a big name of telecom & internet service company who bought over the at&t service but the entire service is totally suck.

 – About 1 Month ago.

new london, ct. yes frontier sucks. worst service ever. terrible communication, pass the buck svc. ignorant csrs. 4 csrs, 4 diff. answers. no service going on 15hrs. killing business. ...

new london, ct. yes frontier sucks. worst service ever. terrible communication, pass the buck svc. ignorant csrs. 4 csrs, 4 diff. answers. no service going on 15hrs. killing business.

 – About 1 Month ago.

i am most curious as tot eh 3rd qtr report and the amount of defections that will be listed. the other cable companies were offering up very nice packages and many took them to get rid of this menace....

i am most curious as tot eh 3rd qtr report and the amount of defections that will be listed. the other cable companies were offering up very nice packages and many took them to get rid of this menace. plus i pay for really high speed and only get it seems to be 1/4 of what i pay for. time to contact the fcc and the consumer people once again.

 – About 1 Month ago.

my laptop works wonderfully fast on every other network. when i try to use frontier's internet, my computer churns and churns with a "resolving host" error. google gave me some guidance,...

my laptop works wonderfully fast on every other network. when i try to use frontier's internet, my computer churns and churns with a "resolving host" error. google gave me some guidance, but then determined it was something in frontier's settings, frontier says "no, its google" anyone else have this problem?

 – About 1 Month ago.

horrible customer service and just plain terrible product services... the only positive is it has a relatively high up time. but i pay for 3m and 1 up... consistently cannot pull more than 1.75 down...

horrible customer service and just plain terrible product services... the only positive is it has a relatively high up time. but i pay for 3m and 1 up... consistently cannot pull more than 1.75 down and .55 up... with the high demand i have for work and with three children between school and entertainment, we have 3 non bonded lines coming into the house currently plus equipment to load balance between them that i purchased independently.

year after year the area is continually over booked yet they have done nothing the resolve it. the local tech is frustrated because of the constant complaints, but all that customer service will tell us is they will resolve it soon. their definition of soon must be decades.

 – About 2 months ago.

cable and internet keep dropping and were in connecticut wtf is going on with frontier?...

cable and internet keep dropping and were in connecticut wtf is going on with frontier?

 – About 2 months ago.

my fox news channel went missing when my fios switched to frontier. i finally made the time to call today and they miraculously turned it back on but didn't explain why it went missing. so...

my fox news channel went missing when my fios switched to frontier. i finally made the time to call today and they miraculously turned it back on but didn't explain why it went missing. so blatant! i've seen many posts online that this exact thing happened to other customers.

 – About 2 months ago.

bullshit company!! tells me that they are going to refund me 3 month worth of credit back to my account but never did!!! lieeee!! and their customer service won't admit any more after the call...

bullshit company!! tells me that they are going to refund me 3 month worth of credit back to my account but never did!!! lieeee!! and their customer service won't admit any more after the call back!!! will never use them again!!!!

 – About 2 months ago.

bullshit company!! tells me that they are going to refund me 3 month worth of credit back to my account but never did!!! lieeee!! and their customer service won't admit any more after the call...

bullshit company!! tells me that they are going to refund me 3 month worth of credit back to my account but never did!!! lieeee!! and their customer service won't admit any more after the call back!!! will never use them again!!!!

 – About 2 months ago.

bullshit company!! tells me that they are going to refund me 3 month worth of credit back to my account but never did!!! lieeee!! and their customer service won't admit any more after the call...

bullshit company!! tells me that they are going to refund me 3 month worth of credit back to my account but never did!!! lieeee!! and their customer service won't admit any more after the call back!!! will never use them again!!!!

 – About 2 months ago.

i just commented and for some reason it says i'm from new era, mi but that isn't correct. i'm actually from saugatuck michigan....

i just commented and for some reason it says i'm from new era, mi but that isn't correct. i'm actually from saugatuck michigan.

 – About 2 months ago.

we have frontier for dsl and it sucks! we are told over and over again that we are "in an area of high demand". they aren't doing anything about it. i've been lied to over and over...

we have frontier for dsl and it sucks! we are told over and over again that we are "in an area of high demand". they aren't doing anything about it. i've been lied to over and over again. i was told by a frontier "supervisor" that they were going to switch us over to another line. the repair guy laughed when i told him what i was told. he said there are no other lines to switch to. i was also told this summer that they were making upgrades and we should see a noticeable difference soon, but couldn't give me any dates. no change yet! they always say i can get a credit for the days that the speed is slow, but i have to make time consuming calls to technical support before i can then get transferred to billing to request a credit. i shouldn't have to pay full price for shitty service!!!!

 – About 2 months ago.

i was under contract with verizon paying $209 a month. when the companies changed, i called in april concerned about the large charge because i lost my job on 4/15 (which turned out to be 2 months...

i was under contract with verizon paying $209 a month. when the companies changed, i called in april concerned about the large charge because i lost my job on 4/15 (which turned out to be 2 months combined). at that time the agent (thomas) talked to be about lowering my bill because i needed to save money due to my job loss. he told me if i signed another 2-year contract, removed my home phone, dropped my cable boxes including a dvr he could increasing my internet to 150 and giving me additional channels (the ultimate bundle) for $147.98 + tax. i already had everything i needed which was showtime and hbo with verizon, but he said i'd be gaining additional channels as part of the offering. he told me that they could not do the switch over until late may (i think may 25th). due to the backlog. he also told me there would be a $113 cancellation fee, which amazes me because i'm re-signing up with the same company that's offering new customer $400 gift cards to sign new contracts and i already had everything up and running. i agreed to it because with the new savings, it would pay for itself in a few months.

the service guy arrived on may 25th and he told me he didn't show in the order that i was getting the internet too. he went outside and made a call then came back in and said he took care of it and would need to swap my box out from the verizon box to the frontier box. i already had working internet, so i'm not sure the reason for that. he took my dvr and cable boxes and then left.

my next bill in june came and it was $466 which i had have always had my bill set up on auto-pay. this was taken out without my consent. i immediately called and spoke with a lady named beverly on 7/10. she said that she would take care of the extra charges, but could not offer me the same rate thomas had offered me. she told me she wanted to talk to a supervisor to see what she could do and promised me a call back no later wednesday 7/13. i never heard back from her.

a few weeks later i got a voicemail from frontier in regards to an order that was going to be canceled, so i immediately called and spoke with andrea. i told her my last conversation with beverly and told her that i never received a call back. she told me she would (again) remove the installation fee and told me she could offer me $160 a month if i signed a 2-year contract and that she would also adjust the past few months to reflect the $209 a month that i was previously paying. she told me the $160 a month included everything thomas had promised except taxes and that was the best she could do. i told her i was a little turned off by the fact she was trying to sell me a 2 year commitment yet when frontier couldn't even honor the original commitment. this has taken extra money out of my account without fixing it. i told her if i would have known all of this was going to happen that i would have just canceled the service! i told her that i didn't trust frontier and that i would rather pay the $209 until this has been fixed vs sign on with a company that can't even take care of the issue at hand. i just wanted my money back because i wasn't working. i explained that there was no way i would even consider signing a contract until the current situation was fixed. common sense would seem that she would want to fix my issue - instead, i felt like she was trying to make a sale. i felt like i was being held hostage and told her i would cancel immediately if it wasn't for the fact that i needed internet and that i was owed money. frontier had my money and it all started with me wanting to save money due to my job loss. she understood and i asked her to put notes in the system that frontier quoted me $160 for everything except taxes so at least i would have that option once my issue was fixed. she said she would issue me a credit of $276.81 which was the installation fee, and the difference in my past bills.

my next bill came (july) and now my regular bill had gone up to $238 a month, and still no credits. keeping in mind that i had at this point also removed 3 cable boxes including a dvr and turned off my home phone line. at this point, i turned off autopay and i was pretty upset that my efforts to reduce my bill had now turned into losing my boxes/dvr, losing my home phone, and somehow raising my monthly output not to mention a huge installation fee that had still not been paid back. and - each phone call had already taken hours out of my day. i have my 5-year-old daughter on specific weekends and my only time to take care of this was weekends. i promised her we would go to the park and my next phone call ended up taking well over 2 hours of phone time (ruined my whole saturday with her) and an additional hour+ to get my previous notes in order to make sure i had everything. i have this call recorded on video. this was on september 13th.

during the september 13th call, the 1st agent told me that it would take 2 more months to see my credit. this was unacceptable! she then tried to sell me a 2 year contract again for $160/month, yet could not assist me with the current issue. i asked to speak with a supervisor and after many tries, she reluctantly put me through.

the supervisor named fred, employee # 20440747, listened to my story and put me on multiple holds to the tune of over 2 hours, which i finally hung up after the final hold (all recorded on video). after telling fred my story above and what the previous agent told me during the same call (that it would take two more months to receive a credit) he told me that was incorrect and that i would see it on my next billing cycle. he assured me that i would not get any late fees and that i would not have to pay my current bill and be worried of it going past due. he offered me a $25 one-time inconvenience credit - i found this almost insulting that he could issue a credit that easily, yet not take care of the massive screw up or get me my money back that was being held hostage. i felt blackmailed to keep my service in order to get my money back at this point. my bill has now jumped from $209 a month to $239 a month still and he can't even get me back on my original plan before this all started.

my sept bill was $243.62 (new charges)
my oct bill was $251.97 (new charges)

i called again on 10/15 and spoke with wayne for over an hour on the phone again (my saturday). he said i received some partial credits, and only part of the install fee and then tried to negotiate with me to split the difference of the remaining $80 on the install fee that was owed to me. here's the kicker - once he dug deeper, he found that i was not receiving a $20 credit each month that was due to me, but could not do anything about it until i paid him $23.41 that was apparently over 60 days past due??? (first time i've even heard this!).

i paid it just to get the credit after going back and forth with him. he told me his manager was walking by and that he talked to him and promised me a call back on monday morning and his manager would then talk to me because he was too busy at the time. no call back!

i called again today 10/18 and spoke with colette. i again explained all of the above. she said she would send an email to escalation but that's all she could do and i would get an email within 24-48 hours. i asked her to put my email in the request because i would be traveling until monday night.

this is causing me physical stress and taken up a lot of my valuable time. i'm trying to start my own company and don't have the time to continue to call and try and fix this. i've never in my life experienced customer service this bad and the incompetence of the people in the call center blows my mind! i have my last 3 calls (over 4 hours) on video.

 – About 2 months ago.

just received a repair bill for a cut line in the ground from frontier for $379!!! the line that was cut was put there when they were verizon fios and they put in under the ground along my fence where...

just received a repair bill for a cut line in the ground from frontier for $379!!! the line that was cut was put there when they were verizon fios and they put in under the ground along my fence where a flower bed is at. my wife was planting flowers and cut it while digging a hole. no notice or estimate given about any repair charges at all. if they told me it would cost to fix it i would have switched immediately to bright house. i'm switching now anyway. screw frontier.

 – About 2 months ago.

frontier can go to hell...

frontier can go to hell

 – About 2 months ago.

i am a brighthouse customer on florida's east coast. my daughter lives on florida's west coast and has internet but not tv cable, with frontier. when it was verizon we could watch tv shows...

i am a brighthouse customer on florida's east coast. my daughter lives on florida's west coast and has internet but not tv cable, with frontier. when it was verizon we could watch tv shows using the brighthouse app. after the frontier switch the brighthouse app no longer works. the error is " this app only works in the united states". frontier has spoofed the app by making it think the physical location is no longer in the u s. there are other apps that don't work because of this also. frontier doesn't care, they say change the app. screw them, i'm switching my daughter to brighthouse

 – About 2 months ago.

for the past couple of weeks, when running a speed test on www.speakeasy.net, the test gets to about 90% then boggs down. running the more complete test results in a timeout error. never happened...

for the past couple of weeks, when running a speed test on www.speakeasy.net, the test gets to about 90% then boggs down. running the more complete test results in a timeout error. never happened before! also the internet service seems to drop for a few seconds very frequently.

i miss verizon. i wish we could force a reversal of the sale.

 – About 2 months ago.

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order.........

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order......

 – About 2 months ago.

i live in arbuckle, ca. and our dsl goes down every day and when everyone comes home it is so slow you can't use it. if i had another option other then sat. i would be gone in a sec. they suck so...

i live in arbuckle, ca. and our dsl goes down every day and when everyone comes home it is so slow you can't use it. if i had another option other then sat. i would be gone in a sec. they suck so bad. finally had a support rep from frontier tell the truth and say the network is overloaded because they bought up verizon. i hate them.

 – About 2 months ago.

frontier internet is terrible. they don't care if the whole town is down. (like it has been for days in union city mi) i complain over and over and nobody cares! i wish i could just move someplace...

frontier internet is terrible. they don't care if the whole town is down. (like it has been for days in union city mi) i complain over and over and nobody cares! i wish i could just move someplace where i could have decent internet😬😬😬if i had a business in this town, i would definitely find someone else besides frontier communcations!

 – About 2 months ago.

frontier has over sold speeds to most of the customers that are not on fioss. you can't get 10m speed in a area that has always got 3m. once the profile has changed then it is hard to move back to...

frontier has over sold speeds to most of the customers that are not on fioss. you can't get 10m speed in a area that has always got 3m. once the profile has changed then it is hard to move back to where it was. the lines are the same and most of the equipment is the same. on april 1st you didn't see a crew at your house replacing lines on the poles or under the streets. it all the same backbone. vz hid all of the problems that where needing attention. i'm working on it every day trying to get you what you can get and advising you can't get more becau as the name changed. sorry

 – About 2 months ago.

where should i start.....let's start at the stinkin' beginning of this nightmare experience. originally, i had verizon fios and perfectly happy with the service they were providing. then...

where should i start.....let's start at the stinkin' beginning of this nightmare experience. originally, i had verizon fios and perfectly happy with the service they were providing. then here comes frontier and f%@ks it all up. so when they took over, the settings and the television displays were all out of whack and after numerous calls to customer service, finally i got to see what was on the guide as opposed to simply having each and every rectangular spot on the guide reading "info not available"....wtf. well anyway, that finally gets resolved and then i'm okay again. i was paying somewhere between $120-130/month for the three services....internet, tv, and a home phone that i never used but that's immaterial. but anyway, then all of a sudden i get a monthly bill in the amount of $168 or thereabouts. after receiving this bill and talking to the csr and to their immediate supervisor, i was advised that a couple of promotions that i had been offered by verizon had expired and that explained the dramatic rise in the monthly bill. so then i start shopping around because the csr nor the immediate supervisor were unable to offer any promotions or deals that would have brought my bill back down to what i was accustomed to paying and when i disagreed to settle for a package similar to mine along with the one special channel that i watch on a regular basis (the tennis channel) for the amount of $156....25 to 30 dollars more than i had been paying, they simply asked so when would you like to discontinue service with frontier. since i had not secured service from another outfit as of yet, i simply told them i'd be calling them to advise them of the actual date. the actual date came when i went with charter communications for a decent tv package along with the tennis channel for $123 per month and that's including the taxes and fees that we all hate, but a very decent rate. well, then i get a flyer in the mail from frontier with a very attractive offer so i call the 800 number to see what they could do for me. not knowing that i was speaking to an employee of a contracted subsidiary of frontier, he promised me basically the same services along with the tennis channel for a price that was even cheaper than charter and a $400 gift card from amazon.com....who wouldn't have jumped at this opportunity and no activation fees on top of that....great deal. well, today was the day that the technician was supposed to come and hook up the new service. so he did a very good job in doing his part in the transition, and then at the very end he explained what services i was privy to. during his explanation, there was no mention of the tennis channel (which i'd been promised) but only comes in the two premium packages which are substantially more than i was wanting to pay in the first place. if i had been quoted these prices by the contracted employee, this problem would not even exist. but then so after speaking to a csr and his supervisor, neither of which could do anything to remedy the problem. so then after a couple more conversations, i asked to speak to an even higher supervisor or at least their phonemail in an effort to rectify this problem. so i figured that during the interim or until i had time to speak to someone who might be able to do something about this (which might be monday or tuesday of next week), i figured i'd get the bottom of the line package until i actually decide whether to keep frontier service or not. so then after being given contradictory pieces of information from the actual frontier us based employees, then the nightmare continued by after being told by a csr that after we hung up after our conversation that if i just simply unplug the internet router and plugging it back, i'd be good to go and everything would be great....well not! then here goes another call to their tech support department who was one of the two employees that was actually helpful during the entire f%@kin' day. the others were worthless. all they could do is apologize and say i understand your frustration...well apology not accepted. but he finally gets tv service and internet service going, then the package channels that i'd signed up for aren't even coming on. by that time, i'd spent all day, from 8am until 5:40 trying to iron out the problems with this new service. i'm pretty much convinced that whoever calls me from connecticut because that's where i left my phone message, that nothing will be done and i will be ending my connection with frontier as i'm sure that my issues will once again fall upon deaf ears. luckily, i have not yet cancelled charter but i wasted an entire day dealing with so much incompetence that it is not even funny. a definite frontier nightmare....a plain f%@kin nightmare....

joe alvarez - apple valley, california

 – About 2 months ago.

i worked there as well and no longer do due to the issues they have. treat csr's horrible....

i worked there as well and no longer do due to the issues they have. treat csr's horrible.

 – About 2 months ago.

i work at frontier & you don't even know the half of it. treat employees like shit & can't maintain a staff. mulitplying it's size & not having staff ready. i'm smart & great at my...

i work at frontier & you don't even know the half of it. treat employees like shit & can't maintain a staff. mulitplying it's size & not having staff ready. i'm smart & great at my job, but sooo many ppl suck as much as this company

 – About 2 months ago.

i got switched over to frontier as a verizon fios customer, which was fine because my service wasn't experiencing any issues and i maintained a good down speed of 80mbps average.

then...

i got switched over to frontier as a verizon fios customer, which was fine because my service wasn't experiencing any issues and i maintained a good down speed of 80mbps average.

then out of the blue around late september, i started experiencing some serious issues. my connection would drop down to almost nothing... about 6 - 15mbps all throughout the day. at some points, would die for a few seconds. ok, no probs right? called the tech, they came out, checked the issue, replaced the verizon router with their own, and all seemed well.

then fast forward to about october 5th. suddenly my connection drops around 2.5 - 12mbps, and only started doing that at around 8pm (sometimes earlier) and into the night... perhaps even to early morning since obviously i'm asleep. i didn't think much of it until it happened again the very next evening. this time i decided to give frontier a call, did the usual troubleshooting, etc. no good. this goes on night after night after night and i'm literally calling every day.

i discovered in this process how useless, inept, careless, frustrating and pointless the frontier support is. they did not care about my issue and didn't even bother to really investigate. in fact, they flat out lied to me about investigating this matter, "escalating" it, and even sending anyone out.

here are the facts....
- i've had shitty 2.5 - 12mbps download from oct 5th - oct 15th (i scheduled to cancel account on the 16th)
- i've had 2 tech no-shows
- i had 4 promises for returned calls that never happened
- i had been calling every night since the 6th
- i had one dropped call (mobile), in which the rep never calls back
- i had 2 support tickets that "vanished"
- i got two promises of ticket escalation, which didn't happen
- i was asked to take snapshots of when it happend with the time next to the snapshot as "proof" and forward it to them, which didn't do any good. so i suppose they felt i was lying for them to even request "proof".
- i got 1 tech visit that showed up during the day when i explicitly asked them to come in the evening when it happens. so naturally he couldn't diagnose it since it was working fine.

here's what it was not...
- was not my laptops, comps, etc. not every single device at the same time experiencing the same issue every night could be possible. i would have a better chance of winning the lotto 20 times over before this.
- was not my router (brand new)
- was not my wireless because it happend on wired too
- was not any device downloading or streaming, cuz in all my tests, i had but 1 laptop running
- was not anyone leeching my wireless cuz i checked my network
- was not heavy traffic on any one wireless frequency. remember, i also did wired.
- was not any ddos, because why would this happen at the same time every night? and who would even bother ddos'ing a residential ip?

here's one of my seething final exchanges with a support that just wanted to push it to tech "support" again, which never resulted in anything...
-----------------------------
[jonathan]: sorry about the trouble drew. i can give you a free month of service if you want to stay and get you over to tech support chat who can assist you and will not hang up on you

[drew]: are you serious? what the f%@k is tech support gonna do????? i've been requesting support and help since last wednesday!! and get nothing but empty promises, vanished tickets and no-shows! what the f%@k is a free month gonna do at 2.5 - 12mbps speed? get f%@kin real man!
-----------------------------

so i dropped them! i'm done with frontier. they got horrible reps, support team and techs. they really really don't give a crap about their customers. they sit on support tickets for days and weeks. they don't listen to customer complaints but only walk you through the typical trouble-shooting steps and when they cant resolve it through those steps, they blame my neighbors or my router even though it's brand new from them or blame the moon for shining too bright, or the smoggy la air, whatever!

bottom line: avoid frontier, and if you have them, hope you never have connection or speed issues because if you do, you're in for a battle.

 – About 2 months ago.

omg this is the worst company i have ever dealt with. called into customer support on a wednesday and opened a work order for one of my ca sites. was given a ticket number and was told that the wo...

omg this is the worst company i have ever dealt with. called into customer support on a wednesday and opened a work order for one of my ca sites. was given a ticket number and was told that the wo would be done on the next day (thursday). i gave explicit orders to contact my sites lcon 1 hour prior to meet him.

thursday......no call no show.

friday morning called back into frontier support, gave account number and ticket number and said that no one showed up. young lady found the wo and apologized as she didn't know what happened and was told she would handle it. gave the same instructions to call lcon 1 hour before. frontier tech calls me and says he is on his way. i said i am in another state and to call lcon. tech calls lcon and leaves a message saying he is on his way.

guess what....no show. lcon tries to call tech back....no answer. i call back into frontier and there is no record of my conversation this morning!!!! even though their tech called me!!! what kind of monkey shine business is this. now i am on hold while someone (3rd person so far) and they still can't find my ticket and making another ticket???? wtf people!!! this is a joke of a business.

 – About 2 months ago.

long beach ca 90808
service down all day 10/13/16. back up but spotty 10/14/16. still slow page loads and complete dropouts. have an open ticket but not sure what tech will do if it's slowly...

long beach ca 90808
service down all day 10/13/16. back up but spotty 10/14/16. still slow page loads and complete dropouts. have an open ticket but not sure what tech will do if it's slowly crawling along when he arrives.

customer service now speaks english. however, i think they hired these folks from walmart. no help whatsoever. they are completely untrained. after 90 minutes of unplugging/plugging back in it solves nothing. then frustrated he decides it's the router. complete bs since tv and voip phone which require the router to work are up and running.

 – About 2 months ago.

in regards to my previous statement, i meant to say that frontier is the last place people want to give their money to. ...

in regards to my previous statement, i meant to say that frontier is the last place people want to give their money to.

 – About 2 months ago.

i have great idea! since we're all having such horrible problems with frontier, why not just cancel them? i'm being serious. i already have awful service, and right now my internet is out...

i have great idea! since we're all having such horrible problems with frontier, why not just cancel them? i'm being serious. i already have awful service, and right now my internet is out (i'm using my data from my phone to write this), so i'm going to "bite the bullet" cancel them tomorrow and get a new service provider. i think everyone should get on board and make sure to warn anyone looking for internet that frontier is the place they want to give money to.

 – About 2 months ago.

no service since 3:30 a.m. 10/13/16 in long beach 90808. customer service horrible with untrained employees who jerk you around for 90+ minutes rebooting, try this, try that with nothing working. why...

no service since 3:30 a.m. 10/13/16 in long beach 90808. customer service horrible with untrained employees who jerk you around for 90+ minutes rebooting, try this, try that with nothing working. why don't you just be honest and tell us there is an area outage. then he... gary tells me it's my router which is ridiculous because i am getting voip phone still and tv that would not function without that working router!

 – About 2 months ago.

we have had issues off and on, and it is very stressful as i work from home and can't maintain my vpn tunnel reliably.

in fairness, they have replaced the outside line, the router,...

we have had issues off and on, and it is very stressful as i work from home and can't maintain my vpn tunnel reliably.

in fairness, they have replaced the outside line, the router, and the fuse or whatever it is (lightening protection) in the network interface box, but they always seem to have "servers down" and "firmware downloading", etc etc. i think they have oversold their bandwidth as my service crashes around the time bored teenagers get home from school .

 – About 2 months ago.

i originally signed a two year contract with verizon and now frontier has taken that over. my monthly bill has increased from what i had first agreed to. ive had equipment replace twice in one year...

i originally signed a two year contract with verizon and now frontier has taken that over. my monthly bill has increased from what i had first agreed to. ive had equipment replace twice in one year of service and numerous problems with picture, phone or internet connection about every other month its something. now my triple play is out after 2.5 hours of calls to tech support and customer service they tell me they can't get to my house till friday 8 -5. so i'm supposed to wait for them for 9 hours? my service has been already out for two days. great lack of service provider. run do not walk away from this company!

 – About 2 months ago.

after 35 minutes on hold the woman was very slow at understanding the issue and getting back to me. spent a lot of time talking to her supervisor and apologizing because her computer was slow. then...

after 35 minutes on hold the woman was very slow at understanding the issue and getting back to me. spent a lot of time talking to her supervisor and apologizing because her computer was slow. then she took my payment and said my service will be back up within 48 hours. they instantly took my money out of my account but the best they can do restore service in 48 hours?

 – About 2 months ago.

frontier is the most f%@ked up company on the planet.

our service has sucked the moment they took over from verizon. in all areas. technical and personnel. i have been paying for 75mbps...

frontier is the most f%@ked up company on the planet.

our service has sucked the moment they took over from verizon. in all areas. technical and personnel. i have been paying for 75mbps speed and only getting 6-7mbps. thats been over 8 months. they can't seem to diagnose the problem via an (english as a second language) customer service rep. so they want to send a service technician and charge me for their problems. i already pay exorbitant monthly fees and has asked for billing relief for the months we have paid for 75 and only getting 6-7. we will see how that works out. f%@k them. i hope all of their customers bail and the company implodes and goes bankrupt and teach the f%@king corporate assholes they don't have a clue on hoot run a company.

 – About 2 months ago.

frontier is the most f%@ked up company on the planet.

our service has sucked the moment they took over from verizon. in all areas. technical and personnel. i have been paying for 75mbps...

frontier is the most f%@ked up company on the planet.

our service has sucked the moment they took over from verizon. in all areas. technical and personnel. i have been paying for 75mbps speed and only getting 6-7mbps. thats been over 8 months. they can't seem to diagnose the problem via an (english as a second language) customer service rep. so they want to send a service technician and charge me for their problems. i already pay exorbitant monthly fees and has asked for billing relief for the months we have paid for 75 and only getting 6-7. we will see how that works out. f%@k them. i hope all of their customers bail and the company implodes and goes bankrupt and teach the f%@king corporate assholes they don't have a clue on hoot run a company.

 – About 2 months ago.

f%@k those thieves at frontier - they jacked up my bill by 38% in only a few months. i'm switching to brighthouse. frontier - go f%@k yourselves....

f%@k those thieves at frontier - they jacked up my bill by 38% in only a few months. i'm switching to brighthouse. frontier - go f%@k yourselves.

 – About 2 months ago.

don't even get me started with these a-holes!!!! it's almost a weekly issue with their network going down, their tech support and customer service sucks and they ought to go back to training....

don't even get me started with these a-holes!!!! it's almost a weekly issue with their network going down, their tech support and customer service sucks and they ought to go back to training. they've promised to refund me on countless occasions and i've not seen a dime. the list can go on and on!

 – About 2 months ago.

horrible service! ...

horrible service!

 – About 2 months ago.

i hate frontier !!!!...

i hate frontier !!!!

 – About 2 months ago.

theres an easy way to get this fixed...if you have verizon cell phone service cancel it or switch and when they ask why say because you screwed us when you sold out to frontier. i will never give...

theres an easy way to get this fixed...if you have verizon cell phone service cancel it or switch and when they ask why say because you screwed us when you sold out to frontier. i will never give either company a dime and verizon never told us we were gonna get screwed or swapped or charged an $800 cancelation fee.. make america great again.....its already gone.

 – About 2 months ago.

everyone, if you are on custom hd (with any add-ons from your verizon days), please do me a favor and check whether you are getting your channels. frontier pulled a fast one and took away science,...

everyone, if you are on custom hd (with any add-ons from your verizon days), please do me a favor and check whether you are getting your channels. frontier pulled a fast one and took away science, national geographic, msnbc, fox etc, channels that were part of the info and news pack add-ons to verizon custom hd.

when i called to ask, i got a very rude lady renait or something who pretty much told me that i should be happy for what i am getting for the low price i am paying ($120 after taxes for 100/100, thanks to the verizon promos i signed up with). she then proceeded to quote me $186 before taxes - what i should be paying instead.

ugh, so anyway, long story short, i am told that there is an accounts reset problem that they are having and they need to restore legacy customer accounts so that those channels are restored. ugh, i want verizon back. what hell are we in for here - no real alternatives either.

 – About 2 months ago.

these jokers have shut off fox news. i called, spoke with one jerk who said he couldnt access my account. i pushed back and suddenly he can but he has no idea how to fix anything. he says i have...

these jokers have shut off fox news. i called, spoke with one jerk who said he couldnt access my account. i pushed back and suddenly he can but he has no idea how to fix anything. he says i have to be transferred to another place, but he just got rid of me back to the same f-ing menu. the next guy said to re-boot my tv. i said you mean the set top box? this guy is really stupid btw. so i re-set the stb and in the meantime he hangs up on me. still no fox news. i think its a trump thing. f%@k frontier.

 – About 2 months ago.

i wasted an hour on my cell phone waiting for someone to answer. the line went dead. i called back the next day same thing. the last night i got lucky and went to the chat live and actually texted...

i wasted an hour on my cell phone waiting for someone to answer. the line went dead. i called back the next day same thing. the last night i got lucky and went to the chat live and actually texted back and forth to fix my tv and land line. the land line got fixed but they disconnected with me just as i was going to suggest i may need a technician. i went back to the chat live and there were 33 people ahaed of me and i wasted an hour on that.

 – About 2 months ago.

wow! it is amazing to read the horrible experiences people are having with frontier communcation. i hate to say that i am in the club of people who are having major issues with frontier comm. we were...

wow! it is amazing to read the horrible experiences people are having with frontier communcation. i hate to say that i am in the club of people who are having major issues with frontier comm. we were also forced to move to frontier when they took over for verizon fios. i was with verizon for a long time and had no issues. since frontier took over, i have had multiple issues and trying to get help in a timely or caring manor has been impossible. i work from home and can not work without internet. i have had techs come to my home 2 times in the last 30 days. switched out modems. the techs had issues getting me up and running both times due to issues in their hq end. it took hours and hours of speaking with frontier who had no idea what the right hand and left hand were doing.
this weekend i accidentally uncovered a major outage that frontier had no idea about or were not willing to admit. when i found out that others in my area didn't have any internet either, it was obvious there was a bigger problem at hand. when i called frontier they had no idea there was something larger going on "at first". later, they changed their mind and admitted there was something larger going on. also, i set up a service appt for next week. however, frontier decided to cancel the appt without letting me know. i found out by asking what time the tech would be here next tuesday and they side there was scheduled. they later said that they cancelled it due to the outage and that they were working on it. ???? when i asked for an eta for a resolution i was told there was not one. i have no choice but to find a place with wifi tomorrow so that i can work. frontier is simply the worst and their kill them with kindness approach does not cover up the fact that get have no idea what they are doing. do not! do not buy this companies service! i have only told you of a few experiences but i done typing this out on my cell phone. stay away from this place. thanks, brian

 – About 2 months ago.

to tampa:

if you have not already done so file complaints with the fl. state attorney and the fcc. after i did i was provided the contacts below in tampa. they were of some help but they...

to tampa:

if you have not already done so file complaints with the fl. state attorney and the fcc. after i did i was provided the contacts below in tampa. they were of some help but they did not resolve all of my issues.

melanie williams
senior vice president & gm florida
phone: 813-483-1200
email: melanie.williams@ftr.com

michael flynn
area president
phone: 813-483-2071
email: michael.flynn@ftr.com

 – About 2 months ago.

we were forced to switch to frontier when verizon sold out in tampa. since then our service was interrupted many times, leaving us without internet for 2 weeks at one point. we finally decided to...

we were forced to switch to frontier when verizon sold out in tampa. since then our service was interrupted many times, leaving us without internet for 2 weeks at one point. we finally decided to cancel and switched to a new service provider. when we cancelled, we were paid in pull and made sure we cancelled before the next billing cycle started. we specifically asked when our billing cycle closed, and picked the cancellation date based on the end of out billing cycle. come to find out that we cancelled 3 days prior to the end of the billing cycle ending so frontier charged us back for all of the "promotions" we were previously receiving on our bill for our last month of service. they charged us ~$70 for "promotions" although we were paid in full when we cancelled. we tried to resolve this by going into their store, but if you have already cancelled they tell you they cannot help you at all. subsequently, we called their billing department and after being on hold for nearly and hour were told that it would be fixed on our next bill. when we received our next bill, it was not resolved. we called again, after a long hold, spoke with a representative and subsequently a supervisor (stan) who explained above to us told us that we could not speak to a manager, and then ultimately hung up on us. buyer beware- frontier is a crooked thief and has horrible customer service.

 – About 2 months ago.

i almost forgot the most important part of why frontier sucks. they close their customer service dept. they close it! a communications company closes customer service. not at 2 am - 5 am. at 9...

i almost forgot the most important part of why frontier sucks. they close their customer service dept. they close it! a communications company closes customer service. not at 2 am - 5 am. at 9 pm pacific. how is that possible? the person i talked to told me that 6 times and i finally asked all then what the f%@k are you doing there. to collect money? what a shook. they stay on to collect but can't do anything to help. seriously people. cancel and go to someone else. anybody else. they may suck to but frontier doesn't deserve anybody's locality

 – About 2 months ago.

im so frustrated so i typed in frontier sucks and someone took the time to buy this domain name. awesome. seriously people cancel your service to them. may be a pain in the ass but quit giving them...

im so frustrated so i typed in frontier sucks and someone took the time to buy this domain name. awesome. seriously people cancel your service to them. may be a pain in the ass but quit giving them your money. they may not care about your $100 a month but they might have to if we all do it. what company makes you stay on hold for 2 hours that you would ever continue to do business with?

 – About 2 months ago.

internet out for 5 days in dallas. tv works fine. what the hell frontier...

internet out for 5 days in dallas. tv works fine. what the hell frontier

 – About 2 months ago.

they dropped the weather channel for accuweather... accuweather sucks. i have relatives in the path of the hurricane and wanted to follow its track and damage. went to a friends house.

they dropped the weather channel for accuweather... accuweather sucks. i have relatives in the path of the hurricane and wanted to follow its track and damage. went to a friends house.

their quality of service sucks.

still don't have all on-demand content.

their customer service is non-existent.

 – About 2 months ago.

the website is down for two days so i can't see my bill. i try to contact them via chat. there's a queue of 93 people ahead of me. for a chat service? really?? anyway, after 30 minutes i...

the website is down for two days so i can't see my bill. i try to contact them via chat. there's a queue of 93 people ahead of me. for a chat service? really?? anyway, after 30 minutes i get someone. he requests info, i provide it, i'm waiting for him to respond, and doing some work while waiting i go back and find his message saying no reply from me for 3 minutes and therefore he disconnected. i mean, this guy knew the info i needed - my bill. and he still didn't provide it. amazing

 – About 2 months ago.

my dsl is down and they can't fix it or guide me to fix it, so they're sending out a tech. in 6 days. -_- thankfully on voice tech support, they were more helpful, and got it changed to 24-48...

my dsl is down and they can't fix it or guide me to fix it, so they're sending out a tech. in 6 days. -_- thankfully on voice tech support, they were more helpful, and got it changed to 24-48 hours. but still, wtf. when we were verizon we never had our internet go down.

 – About 2 months ago.

just wait for the 4pm call on 11/01. there will be a bloodbath. if you thnk that today bloodletting is an indication, the smart money is being on a much lower number that what is currently presented....

just wait for the 4pm call on 11/01. there will be a bloodbath. if you thnk that today bloodletting is an indication, the smart money is being on a much lower number that what is currently presented. mass consumer defections, bottom line "lying" and a 10.8 billion dollar hangover. pluss their own persons state that 40k orders were lost because of them. this company is headed for the delisting of it' life.
today was a bloodletting of the worst type. they should have stayed in their own back yard and not played in such a big ball field.

high 4.10
low 4.01
volume 33.5m
10 day avg. vol 24.1m
52 wk high 5.85
52 wk low 3.81
ytd % change -13.70
1 yr % change -21.44
eps -0.48
market cap 4.7b
shares out 1.2b
price/earnings --
revenue (ttm) 6.8b
beta .72
dividend 0.42
yield 10.42%

and the beta is way over what it should be, anything over .06 is risky, these guys need to pay that divided,


3.97 usd
last | 5:19:27 pm edt
-0.02 (-0.5%)
after hours change
67,541
volume
extended hours
3.99 usd
close | 4:00:00 pm edt
-0.04 (-0.99%)
change
29,255,068
volume
3.815.85
52 week range

 – About 2 months ago.

stock below $4.00 since 2012! not hard to see why....

stock below $4.00 since 2012! not hard to see why.

 – About 2 months ago.

was a verizon customer for a few years and they were bought by frontier. first thing that happens is most of the on demand programming disappears and not much ever comes back. second thing that...

was a verizon customer for a few years and they were bought by frontier. first thing that happens is most of the on demand programming disappears and not much ever comes back. second thing that happens is they raise their prices. fine, in may i drop the tv and home phone and keep internet only. bill goes from $170 a month to $55 a month. they cancel the services right on time. they *don't* however adjust the price right on time. for the next 3 months they keep charging me the old price. then i get one month of a lower but still too high price, and then finally the right monthly price. so the overcharges should be easy to remove right? dream on! only today, almost 5 months to the day that i changed my service does it look like my billing is actually being corrected with the right monthly rate and the wrong charges being removed.

 – About 2 months ago.

rancho cucamonga, ca

i am sick to fu**ing death of this pos so called ip. it takes for friggin ever and a day to load a simple mother f-ing page. high speed my ass. constantly dropping...

rancho cucamonga, ca

i am sick to fu**ing death of this pos so called ip. it takes for friggin ever and a day to load a simple mother f-ing page. high speed my ass. constantly dropping every 5 minutes sometimes it drops even when i shut wi-fi down.

god forbid it has graphics like a fb game app. it 9 times out of ten times out. i am so enraged at this pos company that i would love to see the whole company implode never to be heard from again. i have few options in my area the other two "spectrum" for one i hear is another night mare. i am so pissed at verizon. they didnpt care that these idiots were not prepared to handle its customers. it's like the 3 stooges running the business and they don't even speak our language! ugh!

 – About 2 months ago.

i am sick to fu**ing death of this pos so called ip. take for friggin ever and a day to load a simple mother f-ing page. high speed my ass.

god forbid it has graphics like a fb game...

i am sick to fu**ing death of this pos so called ip. take for friggin ever and a day to load a simple mother f-ing page. high speed my ass.

god forbid it has graphics like a fb game app. it 9 times out of ten times out. i am so enraged at this pos company that i would love to see the whole company implode never to be heard from again. i have few options in my area the other two "spectrum" for one i hear is another night mare. i am so pissed at verizon. they didnpt care that these idiots were not prepared to handle its customers. it's like the 3 stooges running the business and they don't even speak our language! ugh!

 – About 2 months ago.

[my post from reddit]

my friends just got a new place together. they're all major gamers and they were "quoted" a speed of 20-something mbps by frontier. well that is an...

[my post from reddit]

my friends just got a new place together. they're all major gamers and they were "quoted" a speed of 20-something mbps by frontier. well that is an absolute joke, currently they get between 1-3 mbps if they're lucky!
they can't game, they can barely even netflix, plus they've been overcharged and signed up for a 2 year commitment without their consent!!
i went to consumer reports and there are thousands of people with the same exact story or something even worse. wtf is going on!? how is this legal?
to people with no other providers in their area (like my friends) what actions can we take? is there a legal case here?

 – About 2 months ago.

i work from home on 3rd shift and have been a happy verizon fios customer for 5 years now. suddenly i'm informed that i'm now a frontier fios customer. ok. odd, but whatever. my nonchalant...

i work from home on 3rd shift and have been a happy verizon fios customer for 5 years now. suddenly i'm informed that i'm now a frontier fios customer. ok. odd, but whatever. my nonchalant approach changes the first time im on call for work and my internet goes out.
i was oh hold for one hour and thirty minutes before getting hung up on before i could say a word. when i call back, its a 45 minute wait only to be told "its a router glitch", which is pure horsesh*t (did i mention i have a degree in computer science?).
f*ck frontier, ill lose the fios if it means i can go back to verizon.

 – About 2 months ago.

on demand has not worked properly since they took over fios. every time, i called, i had to wait over an hour and they claim not to have any previous calls on record. they play obnoxious and distorted...

on demand has not worked properly since they took over fios. every time, i called, i had to wait over an hour and they claim not to have any previous calls on record. they play obnoxious and distorted music while on hold (i assume that they want to make the experience as awful as possible, so that the caller will just hang up). though my bill is not late, they disconnected my service, and after going through the usual misery of phoning them, they said that even though there is nothing on their system that shows that there is a late payment, i will have to go through this misery again tomorrow and call collections to get my service back on. i thought that fios was a big upgrade over timewarner, but since frontier has taken over, it has been nothing but a nightmare.

 – About 2 months ago.

their billing systems is horrible! their website is horrible. they make it very difficult to contact them to ask questions about your account. people, take your business elsewhere and don't...

their billing systems is horrible! their website is horrible. they make it very difficult to contact them to ask questions about your account. people, take your business elsewhere and don't support this company with poor practices.

 – About 2 months ago.

i do not even know where to start, the fact that it took me 3 months to get a hold of someone that could get me into my on line account, i had not received a bill, i kept getting the philippines (nice...

i do not even know where to start, the fact that it took me 3 months to get a hold of someone that could get me into my on line account, i had not received a bill, i kept getting the philippines (nice people) but they could not help me. when i finally got them i asked for credit, i was told i have to pay to get credit, i said why should i pay i have not gotten any service worth paying you. the tv service was terrible and still is since april 1st of this year. the internet is slower than a snail, we upgraded and it is still slower than verizon was at half the speed. and, now the only thing that worked, my phone, is now screwed up, they accidentally discounted it, then they could not seem to get it back working, then they were going to put in some kind of fancy phone service i did not request, they finally got phone working but changed my number i have had for 40 years without asking me. i am now setting on hold again everyday in the past week for 2 hours or more. i am as mad at verizon for leaving us with this company as i am at frontier for their inability to provide service , as my husband says frontier is totally incompetent. as i am writing this our tv just started acting up worse than it already is, the only thing displayed on every channel is your could be watching encore! what a headache, i want to scream and, or cry.

 – About 2 months ago.

i bought 3 movies digital, they lost them. and they say they won't replace them. this has got to be the worst f%@king company in history....

i bought 3 movies digital, they lost them. and they say they won't replace them. this has got to be the worst f%@king company in history.

 – About 2 months ago.

i'm so glad i'm not the only one!!! why/how are they still in business???!!! they blow donkey dongs!!!!...

i'm so glad i'm not the only one!!! why/how are they still in business???!!! they blow donkey dongs!!!!

 – About 2 months ago.

my internet service really sucks, the quality of the service it's to bad, goodbye frontier...

my internet service really sucks, the quality of the service it's to bad, goodbye frontier

 – About 2 months ago.

2 days on and on and on...customer service (use that term loosly) to tech support back to customer service again and again...call center mentality...25 minute wait time each transfer......

2 days on and on and on...customer service (use that term loosly) to tech support back to customer service again and again...call center mentality...25 minute wait time each transfer...

 – About 2 months ago.

i've been without internet for over a week now, and seems like that i may never have it again. as i'm sure has been the experience of everyone else in this forum, i've been passed from...

i've been without internet for over a week now, and seems like that i may never have it again. as i'm sure has been the experience of everyone else in this forum, i've been passed from useless rep to useless rep, only to wind up back in the same department as the first useless rep.

i have never had a wait time shorter than 40 minutes, and this current time around i'm sitting in a queue with a short hour plus wait. wtf is going on here?

everyone is sorry, but no one is accountable

does any authority exist above frontier that might care about how poor this company's service is?

 – About 2 months ago.

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order......

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order...

 – About 2 months ago.

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order......

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order...

 – About 2 months ago.

stock continues to fall!!! what a joke of inet service ...

stock continues to fall!!! what a joke of inet service

 – About 2 months ago.

my last post meant to say unrepaired as opposed to unimpaired. they know the problems are on their side and what the problems are but refuse to fix it even after several complaints from thousands of...

my last post meant to say unrepaired as opposed to unimpaired. they know the problems are on their side and what the problems are but refuse to fix it even after several complaints from thousands of effected people. their service is not unimpaired at all in fact it's nothing but impaired.

 – About 2 months ago.

more extreme problems and extensive multiple disconnections. the problem is on their end with their faulty poor quality unmaintained and unimpaired equipment and has been ongoing ever since this...

more extreme problems and extensive multiple disconnections. the problem is on their end with their faulty poor quality unmaintained and unimpaired equipment and has been ongoing ever since this scumbag of a "company" came in to this area with their so called "dsl service". even their phone service is terrible quality and fails regularly or gets blasts of static in the line or goes out entirely. and if the power goes out the phone lines are completely dead because they don't even bother to replace their backup batteries in their stations. i will smile if the day ever comes when frontier is shut down and hopefully people responsible go to prison.

 – About 2 months ago.

that's frontier name speaking, they are in the 1800's for service (cowboy days). if you have troubles with them, call the public utility commision, make a puc complaint. frontier hates those,...

that's frontier name speaking, they are in the 1800's for service (cowboy days). if you have troubles with them, call the public utility commision, make a puc complaint. frontier hates those, you will get action. the more puc complaints the better leaverge you will have against them.

 – About 2 months ago.

not getting the speed you pay for? well here is a free speed test. http://speedof.me/ . the thing works. now after you run the test look up in the upper right-hand corner for a little gray box, in...

not getting the speed you pay for? well here is a free speed test. http://speedof.me/ . the thing works. now after you run the test look up in the upper right-hand corner for a little gray box, in that box you will have various choices to download a picture with date and time of the test and the up and download speeds. i prefer the jpeg shot to the others. use it a lot, multiple ties a day, makes frontier know that they are not playing with a simple fool who does not know what they are talking about. fro old mechanical switches to ess switches to today's fiber switches, i can run circles around their so-called tech people.

and that is a real shame. the people who claim to be tech support are nothing more than reading fro google from what i understand to "try" to fix your problem. forget getting a real tech out the next day like a real telephone company would, the so-called rumour is that they got rid of all the senior vz guys who had 20-30 in and a nice retirement. no more, and it is rumoured that the so-called tech's in the frontier trucks are from a company called ats. they are sub-contractors. alas it is rumored that ftr has hired from all over the country anyone who can carry a butt set and maybe, climb a pole. but they are hiring subs from all over the country.

and the sub-agencies can't even begin to fill the need of qualified people because ftr does not even have the "schools" that the old phone companies had to teach their people and because there are no persons in their right minds who wanted to work for this flea infested, money grubbing, out-sourced call centers dirtbag of a company. these guys are out to rip you off in every way possible and very soon. now just wait, when they delay the release of their 3rd quarter numbers, the massive bleed out of customers in the states that they took over from vz, ca,tx and fl will show a major drop in revenue. and the influx of new customers to the other cable companies ae welcomes with special packages and open arms.

now no matter what the new cfo says. he, btw was a former cable & wireless person before they tanked; and returned to frontier to grow the bottom line. he expects revenue to grow to 9 billion this year alone. good luck that will not happen in my personal opinion. 35 years of telecom and security experience and this is the worst telecom company i have ever had to ever deal with! i have ben in the phone business as a professional from lineman to senior exec and i have never, ever, ever seen such a shoddy run corporation in my entire life. and that is a long time.

and don't forget to use this speed test, it works and it is not rigged like comcast or vz or a lot of the others use this one and learn! you will thank me later.

not getting the speed you pay for? well here is a free speed test. http://speedof.me/ . the thing works.

 – About 2 months ago.

my dsl has been down for two days. i only tried to fix it myself for 14 hours before i called the support line. the man helping me said i he couldn't troubleshoot the issue while i was on my home...

my dsl has been down for two days. i only tried to fix it myself for 14 hours before i called the support line. the man helping me said i he couldn't troubleshoot the issue while i was on my home phone. he advised that i hang up and he would call me back after a quick test. some say he is still testing...... i'll roll the dice and call again after i finish writing this. i want to say that the man was at least polite before crushing my dreams of finishing homework and managing financial obligations via the internet. the only reason i haven't switched providers today is because nobody around here is open on weekends. i will go back to 1998 dial up before i ever consider or refer frontier again. whoops it's getting late. i better call them again before their phone lines close because of course they don't have 24 hour customer support. that would be too mainstream. good luck to you all.

 – About 2 months ago.

appalling customer service!! ...

appalling customer service!!

 – About 2 months ago.

the worst part is that this is the only internet we can get around here where we live. we're in the middle of nowhere and this is all we can get. and we're supposed to get about 8 mbps but...

the worst part is that this is the only internet we can get around here where we live. we're in the middle of nowhere and this is all we can get. and we're supposed to get about 8 mbps but instead we're getting about .1 mbps

 – About 2 months ago.

i'm supposed to be getting literally 80 times the speed i'm getting right now. i can't do anything. even this page took like 3 minutes to load. i would probably get better results on dial...

i'm supposed to be getting literally 80 times the speed i'm getting right now. i can't do anything. even this page took like 3 minutes to load. i would probably get better results on dial up.

 – About 2 months ago.

i live in west los angeles and would like to be a part of a class action suit. i have never seen such incompetence, nor have been so frustrated....

i live in west los angeles and would like to be a part of a class action suit. i have never seen such incompetence, nor have been so frustrated.

 – About 2 months ago.

one of the simple applications that i recommend is called net uptime monitor. for 9 bucks or so it does the trick and keep's frontier on their toesevery 10 or 20 seconds it sends a command to...

one of the simple applications that i recommend is called net uptime monitor. for 9 bucks or so it does the trick and keep's frontier on their toesevery 10 or 20 seconds it sends a command to test the circuit, and if it fails, it records it. no more excuse from frontier ever again. also try, "speed of.me" to test your speed up and down. it works, it really does, i use it and it works. plus i have 100 / 100 speed and do speed tests and "take" a picture of the results every few hours. jpg shots are easy to do. this way frontier has no excuses to say anything. it gives you time and date and number of outage's and it keeps on pinging and pinging the networks of your choice to test the connection. well worth it!

 – About 2 months ago.

here is an interesting article that should make frontier quake in it's shoddy boots.

http://www.nytimes.com/2016/09/15/opinion/free-tv-viewers-from-cable-box-fees.html

here is an interesting article that should make frontier quake in it's shoddy boots.

http://www.nytimes.com/2016/09/15/opinion/free-tv-viewers-from-cable-box-fees.html

plus then there was this bit of news. http://www.nytimes.com/2016/09/30/technology/fcc-cable-box-vote-delayed.html?_r=0

they delayed the vote. 10 million dollars was being spent by the cable companies to delay this. they don't want to lose a free bunch of money.

but the vote was postponed due to "something", but i bet it was money in the coffers of the politicians. after all ,why give up this forced you to pay. get a digital antenna, go to amazon, find one that does 75 miles, and kiss the boxes good by forever. go get amazon prime, it is worth it. and think down the road, 5g will bring you everything very soon. you may not get everything you are used to, but it is a lot cheaper than putting up with the grief that frontier gives you ever month. besides frontier or any other cable company just offers up bull crap stations to fill the cable void frequency spectrum. do you really need the spanish shopping channel? the catholic channel? the jewish or hindu channel. the cooking channel or even the local public-access channel. do you ever even glance at them at all? of course not, but that is part of the basic tier that you are forced to pay for. dump the boxes, get a digital antenna, stick it on the wall or in the attic, run a signal splitter nd enjoy what shows you want to watch once and for all.

 – About 2 months ago.

when is the government going to get frontier out of the business
ot472...

when is the government going to get frontier out of the business
ot472

 – About 2 months ago.

yes they stopped my emails now and i have no way to communicate to all my peers this frontier should get out of the business
vshdy ...

yes they stopped my emails now and i have no way to communicate to all my peers this frontier should get out of the business
vshdy

 – About 2 months ago.

okay, we have poor service with frontier's internet for the last 2.5 years. we now know the local technician on a first name basis and have his personal cell number. not only is their service...

okay, we have poor service with frontier's internet for the last 2.5 years. we now know the local technician on a first name basis and have his personal cell number. not only is their service crappy most of the time, they can't get their billing straight either. we bank with chase and chase does not have a contract with them for autopay, so chase takes the funds from our account and disperses a paper check to them. three separate times now, frontier has held on to the check and not processed it for 2 weeks.then they turn around and charge us late fees..we know we aren't the only ones this is happening too either. i am going to file a formal complaint with the ftc and our state attorney general's office as well. time for a class action suit against these crooks!!

 – About 2 months ago.

so 2 months ago my dvr services "mysteriously" disappeared. i call frontier and they said i never had it to begin with??? well slap my ass call me sally, it worked fine for 8 years until...

so 2 months ago my dvr services "mysteriously" disappeared. i call frontier and they said i never had it to begin with??? well slap my ass call me sally, it worked fine for 8 years until frontier took over. i was able to record 6 shows at once with no issues. when they finally turned it back on, i can only record 2 and have to be watching one. so....i finally call and complain, they say "you only have basic dvr"....no little lady, i had quantum with premium. well, after talking to 3 of the biggest idiots in cable i ended up paying $22/mo. more to get my old dvr service back. totally a technology shakedown. mysteriously delete my account then make me pay more to get it back. i've seen many mobster movies with the same story line. compete jackasses.

 – About 2 months ago.

0.5mb/s down as i'm writing this. good job on that "high speed internet", frontier....

0.5mb/s down as i'm writing this. good job on that "high speed internet", frontier.

 – About 2 months ago.

run the other direction if you possibly can. i'm sitting on hold right now waiting for a supervisor. i had their triple-play plan with internet, tv and phone. i called on july 24 to cancel tv and...

run the other direction if you possibly can. i'm sitting on hold right now waiting for a supervisor. i had their triple-play plan with internet, tv and phone. i called on july 24 to cancel tv and phone after many years of being a customer. everything during the call went smooth, and i even received a confirmation email. since then, i can't even describe how many ways they have screwed up my order. it's now september 29 and i'm still being billed for all services. i mailed the equipment back to them but still receive new shipping containers every week or so. their "notes" in my frontier file could fill a book. no action. what am i to do? these people could f-up a 2-car funeral. completely inept. everyone say's they'll help me and, for a while, i fell for it thinking that emily, then victoria, then rachel and others were actually gong to correct my problem. no so.

run the other direction!

 – About 2 months ago.

it's worse than you think...i know i work for the company.
...

it's worse than you think...i know i work for the company.

 – About 2 months ago.

i just finally ended my relationship with frontier and now am looking for a class action lawsuit to join is one started?...

i just finally ended my relationship with frontier and now am looking for a class action lawsuit to join is one started?

 – About 2 months ago.

frontier sucks, i called a month ago to have internet service put into my house and still have not received. when i call they keep giving me a run around, everybody i talk to tells me something...

frontier sucks, i called a month ago to have internet service put into my house and still have not received. when i call they keep giving me a run around, everybody i talk to tells me something different and i still have not received my services grrrrrrr!

 – About 2 months ago.

how is this mf company still is business. i am enraged by this joke of a internet provider every single day. i wish they would melt off the fuc*ing face of the earth.

drops constantly,...

how is this mf company still is business. i am enraged by this joke of a internet provider every single day. i wish they would melt off the fuc*ing face of the earth.

drops constantly, loads time out every other time etc, etc

i just want to punch verizon in the nose for selling us down the river! all about the almighty dollar, i get it. however, they knew the track record and business practices of these imbeciles.

 – About 2 months ago.

why aren't all on demand shows in hd? ...

why aren't all on demand shows in hd?

 – About 2 months ago.

why did verizon unload such a great customer base? as far as frontier-sucks, let me count the ways!...

why did verizon unload such a great customer base? as far as frontier-sucks, let me count the ways!

 – About 2 months ago.

what is wrong with frontier communications??? they have made my life a living nightmare i'm sick of the rise of bill cost started off being given a bill (after straightened out 2 months of hbo i...

what is wrong with frontier communications??? they have made my life a living nightmare i'm sick of the rise of bill cost started off being given a bill (after straightened out 2 months of hbo i didn't order took forever to get that straight then they said we are going to give you special promotions they lowered my bill too $117.00 that's in my budget hence i'm a single disabled mom who is living below poverty i explained my situation i was billed 3 months at that rate then it jumped to$ 164.00 omg then they went to $134.00 i complained i said you assured me of $117.00 i said no way they said well that's what you were paying with verizon not true my emails prove that so i said i guess i'll just go with telephone and internet and use my roku for something to watch .i told them to do this september 12th still got the same bill the tv no box to mail it back called again same thing they lied about merging with bright house . i'm done i bet when i change back to bright house who is merging with time warner and another carrier i can only pray that goes well at least bright house doesn't charge you bill matrix fees and won't charge you insurance on their equipment and will you can drop off equipment but after what happened with frontier i want it all in writing hope this nightmare will be over soon i can't even watch tv anymore with comfort and i'm basically a shut in prayers are needed enough is enough hope the best for us all :-)

 – About 2 months ago.

frontier is utter f%@king garbage. internet is down for at least 15 mins every hour and a half or so. how the f%@k is this legal? ...

frontier is utter f%@king garbage. internet is down for at least 15 mins every hour and a half or so. how the f%@k is this legal?

 – About 2 months ago.

ever since my service was switched from verizon to frontier more than 1/2 the calls i make do not go through; "wer're sorry, your long distance company cannot complete your call as...

ever since my service was switched from verizon to frontier more than 1/2 the calls i make do not go through; "wer're sorry, your long distance company cannot complete your call as dialed". when i can make a call there is such bad static on the line it is impossible
to hear anything. frontier stinks and they are stealing my money.

 – About 2 months ago.

i have used frontier for almost a year.i have never been late on a payment.and they keep sending me a new bill that just keeps getting bigger.i have talked to about 6 people and they all said it's...

i have used frontier for almost a year.i have never been late on a payment.and they keep sending me a new bill that just keeps getting bigger.i have talked to about 6 people and they all said it's because with them buying verizon their computers are still processing the verizon contracts and everything will be corrected when they are processed. now they say my bill $1.000 and i haven't payed in 5 months. i cancelled the cabled 3 months ago keeped the internet.and now they finally cut off the intetnet..f%@k frontier

 – About 2 months ago.

have had trouble with these dicks for years! the internet was never great but is the only affordable option in my area. recently the speed has been unbearable to the point where my family can't...

have had trouble with these dicks for years! the internet was never great but is the only affordable option in my area. recently the speed has been unbearable to the point where my family can't stream anything! not even youtube. they said the could fix it by installing a new router. it's even slower now. the repairman actually admitted that it wouldn't change anything and that frontier doesn't have the capability to handle all its clientele. suck a dick all you dumbshits at frontier, this is literally fraud.

 – About 2 months ago.

i live in sarasota, fl and have frontier fios tv and internet. it used to be verizon. since frontier bought our area my tv "on demand" is continually turning off to...

i live in sarasota, fl and have frontier fios tv and internet. it used to be verizon. since frontier bought our area my tv "on demand" is continually turning off to "unavailable."

i've called in twice before to get it fixed. now it's been out at least three days. i called tech support tonight but they simply could not fix it, said the problem is on their end, said they'd keep working on it, said try tomorrow.

the agent seemed frustrated and unknowledgeable.. this company doesn't know tech, they're just winging it, trying to support verizon's technology without understanding it.

 – About 2 months ago.

for weeks i called because my service kept cutting out. i was always "a delay in your area" and then one time someone actually talked my through resetting the connection.

after...

for weeks i called because my service kept cutting out. i was always "a delay in your area" and then one time someone actually talked my through resetting the connection.

after hours with customer service over several weeks they scheduled a service call for 8:00 am. at at 8:30 i called and they said they would be there by 5:00pm. 5:00pm!! who can take off a whole day of work for an internet call. no other chance for narrowing the time frame.

long story short i phoned a competitor and was hooked up in a few days. faster connection, less money. and the competitor scheduled me for a certain hour to see the tech.

run, everyone, run!

 – About 2 months ago.

i'm cancelling today. after 2 weeks of dealing with these idiots i'm moving to other companies. i hate verizon for selling us to these retards. 2 weeks trying to get simple issues...

i'm cancelling today. after 2 weeks of dealing with these idiots i'm moving to other companies. i hate verizon for selling us to these retards. 2 weeks trying to get simple issues resolved....amazing how these fuc%$rs are in business.

 – About 2 months ago.

never had issues with verizon fios, till switch to frontier, nothing on my tv receiver has worked property since the switch. search for macgregor fails, can't keep lists of my favorite...

never had issues with verizon fios, till switch to frontier, nothing on my tv receiver has worked property since the switch. search for macgregor fails, can't keep lists of my favorite channels
on line chat & tech support hangs up on me.

 – About 2 months ago.

that was really classic! good one!...

that was really classic! good one!

 – About 2 months ago.

frontier is horrible. read gooddayillinois.com which states how i feel about frontier...

frontier is horrible. read gooddayillinois.com which states how i feel about frontier

 – About 2 months ago.

was a verizon customer who relocated out of verizon territory and had to cancel service just as frontier was taking over. paid all that i owed and returned all equipment. frontier has been billing...

was a verizon customer who relocated out of verizon territory and had to cancel service just as frontier was taking over. paid all that i owed and returned all equipment. frontier has been billing me ever since with accumulating bills. hours spent trying to resolve with them. was once told they fixed everything and owed nothing (true!!!). then the next month another bill was rec'd. more hours spent calling and insisting on speaking to management. spoke to "ted" in management who refused to give me his last name or a call back number. stated that i owed them $25.00 per contract set up with verizon (not!!!!) and the only way to extract from the harassment of increasing monthly bills, i had to pay the $25.00!!! terrorism!!! i agreed to pay as long as i could record him stating that i no longer owed them following paying the $25 and he agreed and stated the next bill would be a $25 invoice. not - the bills are increasing by $200 every month. no change at all after talking to more people than i can count, including "ted" in "management". my stress level is off the charts and i want to sue them. i fear they will send me to collections wrecking my perfect credit because i absolutely refuse to pay these invoices. is there any way to get free of this???!!!! they suck!!!!!!

 – About 2 months ago.

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order...

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order

 – About 2 months ago.

two months ago i called to cancel my service, due to high pricing for just internet service. of course they offered to reduce my monthly bill to keep my business. they quoted me a price and then...

two months ago i called to cancel my service, due to high pricing for just internet service. of course they offered to reduce my monthly bill to keep my business. they quoted me a price and then continue to charge me the full price. every time we complained about the over charge, the customer service employees apparently do not know how to use the computer to enter the new price. on one of the calls the customer service representative finally admitted that he was unable to approve the discount and it would have to be sent to a supervisor. it appears the supervisor was unable to do anything about it and continue to be overcharged. today i try to get a hold of a supervisor and was put on hold. after 30 minutes of being on ignore it was clear they didn't want to talk to me.

 – About 2 months ago.

frontier still sucks! i dealt with two assholes today, one who sounded like he doesn't wear shoes and a female who doesn't realize that the folks she's talking have the ability to walk...

frontier still sucks! i dealt with two assholes today, one who sounded like he doesn't wear shoes and a female who doesn't realize that the folks she's talking have the ability to walk away. i refuse to be married to frontier for two years. i'm waiting to see who has the best deal on wifi for television channels and phone. i do not wish to have to be signed up another two years.

they still suck and they are mean ignorant assholes to boot! f%@k you frontier...you'll be gone soon!

 – About 2 months ago.

i was fine with verizon fios. then enters frontier. i don't even know where to start. i'd rather deal with the dmv. how is this company even in business? ...

i was fine with verizon fios. then enters frontier. i don't even know where to start. i'd rather deal with the dmv. how is this company even in business?

 – About 2 months ago.

for the love of everything right, i don't understand this shit at all. frontier business is bogus. the overcharged accounts, etf demands are sickening especially since i had a contract with...

for the love of everything right, i don't understand this shit at all. frontier business is bogus. the overcharged accounts, etf demands are sickening especially since i had a contract with verizon so i don't understand how this company is able to hold me lake to the verizon contract. they want me to pay 1700 for my phone to stay connected, or they are going to cancel my service. which is more absurd because these assholes are the only providers available in my business location. and e have had the same phone number for almost 25 years, this number cannot be ported over to voip, and even if it was able to the only internet line its frontier. wtf

 – About 2 months ago.

interesting day. over 40+ million shares, and trying to claw it's way back.someone or a few are trying price support in my opinion.

. high 4.37
low 4.11
volume 44.0m

interesting day. over 40+ million shares, and trying to claw it's way back.someone or a few are trying price support in my opinion.

. high 4.37
low 4.11
volume 44.0m
10 day avg. vol 29.2m
52 wk high 5.85
52 wk low 3.81
ytd % change -7.28
1 yr % change -9.79
eps -0.48
market cap 5.1b
shares out 1.2b
price/earnings --
revenue (ttm) 6.8b
beta .67
dividend 0.42
yield 9.70%

and to our friends in the north ,ca, why not try rodgers? don't you have the us version of the fcc and some sort of net neutrality?
shutting down your voip is basically a major violation of law. screw frontier to a wall.make tier lives a living hell. sending out life insurance and life alert solicitations in their bills is a bit much!

3rd quarter blood bath is right around the corner. client base is shrinking. ups is making a fortune off of the soon to be dead carcass called frontier/ citizens communications. do your research, start digging like so many other are. you will find the ammunition you need to shut them down. it just takes time. we all can wait the out and the other cable companies are right now building out and cleaning up the mess..

 – About 2 months ago.

i concur with all which is written on this site: frontier sucks!! to think an enterprise business could be this messed up that somebody sets up a site called "frontier-sucks.com" is amazing. ...

i concur with all which is written on this site: frontier sucks!! to think an enterprise business could be this messed up that somebody sets up a site called "frontier-sucks.com" is amazing. dealing with frontier is like being "punked" by ashton kutcher or like becoming a "target" on a episode of impractical jokers. seriously, i'm not sure where to begin with these people. they just transferred me around to four separate departments, then left me on the phone for 40 minutes, only to disconnect me. okay, back to figuring out how to get away from frontier and to a new provider!

 – About 2 months ago.

i had no idea i wasn't alone. thank god. frontier is the absolute worst. i hate them and their so-called "service." ...

i had no idea i wasn't alone. thank god. frontier is the absolute worst. i hate them and their so-called "service."

 – About 2 months ago.

this company sucks and to think that i actually worked for them. they transfer people to different dept's and trust me stay with your cable company whoever it is. you don't want frontier...

this company sucks and to think that i actually worked for them. they transfer people to different dept's and trust me stay with your cable company whoever it is. you don't want frontier service they are not worth changing to. lauren jaeger some skinny wanna be manager is very fake.she will smile in your face and fire you 3wks later. not a good company anyone would want to work for and they have their picks. i would rate them no stars they suck and fake.don't trust a word they say.

 – About 2 months ago.

froniter f---in sucks!!! recently started blocking ports that allows my voip phone to connect securely. apparently theyre doing this so some applications like netflix wont opperate through their...

froniter f---in sucks!!! recently started blocking ports that allows my voip phone to connect securely. apparently theyre doing this so some applications like netflix wont opperate through their hardware- thus pushing you to use their on demand feature. upon asking said assholes for tech support to forward the port for my shoretel voip phone to work(and allowing me to make money at home), i was told thats a premium service and i must pay for it. all way fine until froniter bought verizons fl ca and tx residential business. okay so after telling me i must pay for the premium tech service i was not given their contact information or transferred to them; just left hanging with "sorry". i screenshotted the whole convo with the online tech so funny

 – About 2 months ago.

as of the current time, 19:29 on 09 / 21 / 16, they are 0.34 cents from making another 52 week low. tthat being 3.81 per share. the options strike prices are gooing for blood and are fast and growing....

as of the current time, 19:29 on 09 / 21 / 16, they are 0.34 cents from making another 52 week low. tthat being 3.81 per share. the options strike prices are gooing for blood and are fast and growing. frontier sending out life insurance "requests" and life alerts" requests is just another sign of desperation out of ct. frontier is doomed. copper is dead, long live fiber! too bad frontier needs to pay a fat 10.10% dividend and hope that they can hold on. with an annual loss of -.o.48 cents per share, the writing is on the wall. the same way that they destroyed in my opinion of c&w and let citizens communications / now keeping the name of frontier, their days are numbered before this whole thing collapses and is taken over by a responsible telecom giant. the thoughts are someone with a responsible telecom tech presence is that they will be taken out very soon. my personal opinion is that they are already looking for a way out of this. 10+ billion down the drain and sending out life insurance and life alert notices in the billing structure is a bit much. we have the evidence. this can not be denied.
the numbers do not lie. the third quarter in the states that they took over, ca, tx and fl are evident of the complaint files and then some.more ups traffic states spell's doom.

high 4.29
low 4.07
volume 45.2m
10 day avg. vol 27.2m
52 wk high 5.85
52 wk low 3.81
ytd % change -11.56
1 yr % change -16.40
eps -0.48
market cap 4.8b
shares out 1.2b
price/earnings --
revenue (ttm) 6.8b
beta .66
dividend 0.42
yield 10.17%


 – About 2 months ago.

wel frontier took a big hit today, making cnbc's top losers of the day. . yes, another 1.9% spells doom fo this company. also, it has been rumored that version is going to buy it all back for...

wel frontier took a big hit today, making cnbc's top losers of the day. . yes, another 1.9% spells doom fo this company. also, it has been rumored that version is going to buy it all back for pennies on the dollar. you and i both now that they are reading this. good! maybe they will straighten out their act before the fat lady sings!

 – About 2 months ago.

while i will not curse and/or swear, i to must complain about frontier's internet service. it is pathetic, and the speeds we get are even worse. no one may believe this, but when they installed...

while i will not curse and/or swear, i to must complain about frontier's internet service. it is pathetic, and the speeds we get are even worse. no one may believe this, but when they installed our service they laid a simple copper wire across our grass from the telephone pole to where our phone services enter the building. yes! it was exposed lying on top of the grass! we lost internet service every time something bumped the wire!

needless to say, i can't wait for google fiber which is being laid all around the church! we are switching as soon as they turn it on! goodbye forever frontier!

pastor henderson

 – About 2 months ago.

options today are fast and furious. the bet is going down lower. figure the 3rd quarter losses to expand across the country and then factor in the return of equipment by ups and mentioned before, and...

options today are fast and furious. the bet is going down lower. figure the 3rd quarter losses to expand across the country and then factor in the return of equipment by ups and mentioned before, and you got a major fiscal disaster on your hands.
the chart so far at 15:34 09 / 21 / 16. and these are the options trading.
4.12
last 0.09-2.26%
today’s change 4.21
today’s open 4.29
day high 4.07
day low 37,493,357
volume

today's numbers are staggering. ct must be in panic mode. this is only going to get worse. and it is only 15:56, the day still have the after hours to get out as well.

high 4.29
low 4.07
volume 37.7m
10 day avg. vol 25.4m
52 wk high 5.85
52 wk low 3.81
ytd % change -11.99
1 yr % change -16.80
eps -0.48
market cap 4.8b
shares out 1.2b
price/earnings --
revenue (ttm) 6.8b
beta .66
dividend 0.42
yield 10.22%

 – About 2 months ago.

immense rage for frontier all the time. thought i would share, my chat with a "customer service" agent:

[katie] why is this not an option on the web site?
[katie] like it...

immense rage for frontier all the time. thought i would share, my chat with a "customer service" agent:

[katie] why is this not an option on the web site?
[katie] like it used to be for verizon?
[james] i do apologize it just aint with us


"aint"??? wtf. i hate you frontier.

 – About 2 months ago.

i can't even put into words the hatred i have for frontier. i would gladly spend money to help shut these crooks down....

i can't even put into words the hatred i have for frontier. i would gladly spend money to help shut these crooks down.

 – About 2 months ago.

do what i do, date and time in a log book, get a cheap telephone recorder from amazon or ebay that holds and sd card with at least 32 or more gb's and just record, record, record and that connects...

do what i do, date and time in a log book, get a cheap telephone recorder from amazon or ebay that holds and sd card with at least 32 or more gb's and just record, record, record and that connects to your land line.and every single time you have to call them, log it in a log book, write down the date and time of each and every call, and during the "hold" times" record how long you have been on hold and continue to log each and every on hold period and all the other information to just make them sit up and notice that you will not take it from them at all. remember, how long you are on hold, everything including the "kitchen sink". record, record, record! they do it, you should too! call the state ag's office and file,call the fcc and file a complaint, call the consumer affairs and file it. just do it. one way or the other,these clowns will learn that there is power in the people and that they can not and will not just walk all over you because they think that they are going to.

 – About 2 months ago.

our business line was cut for no reason until our customers email us and complaint that no one answers the calls. and the business internet line has some times completely dropped or intermittently...

our business line was cut for no reason until our customers email us and complaint that no one answers the calls. and the business internet line has some times completely dropped or intermittently "depending on the data traffic load" and yet we are paying full price for business account. the lines were just working before frontier comes in (bought from verizon about three month ago). their customer service can only generate "tickets" and delays of repair to fix our issues. we are running a business and waited so long in the past two months. we believe that we've lost lots of customers due to this "lack of communication" caused from the frontier none-responsive mishaps. when will this end? a class action!?

 – About 2 months ago.

my letter to frontier this afternoon...9-20-16.

good afternoon,

i am writing to let you know how disappointed i am with your service and customer service for trying to have...

my letter to frontier this afternoon...9-20-16.

good afternoon,

i am writing to let you know how disappointed i am with your service and customer service for trying to have your services installed into my new house that we moved into over the weekend.

after all that was done during the transition from verizon to frontier i decided to give you guys a chance...because i was a verizon customer until august of 2015 and switched to bright house due to my complex only offering bh. now that i am moving into a house i wanted to have fios back.

first let me start off by giving you a time line of my issue(s)...

september 8, 2016: i signed my lease on my new house.

september 9, 2016: called frontier to set up service install. talked to a gentleman named will and he was very helpful on getting the most out of me for what i needed for my family needs. we set up installation for september 19th. he said a deposit will need to be made but that could be made at time of installation.

knowing i was scheduled to be moved on the 19th, i called 10 days in advance as to not have anything fall thru the cracks and give frontier ample time to have it scheduled.

now.. moving day, september 19th. took the day off from work knowing frontier and the movers would be at the house... called frontier at 9:15am to find out what time frontier was to be out to install.

after being on hold for 55 minutes, i talked to a gentleman named ray this time. ray informed me that i owed a 167.00 deposit and i told him what will had told me 10 days ago! he said "oh no you need to pay that now in order to get your service installed". and if you pay it now over the phone i will get you schedule for late today... i paid 167.00 over the phone and met movers at old house...

i called back at 4:10 pm to find out a time and was given the run around again. after being on hold for 1 hour and 25 minutes.. a gentleman named george came on and i asked him to speak to a supervisor. i finally was able to speak to a guy named ben who promised to escalate my order due to frontiers f**k up and have it scheduled on 9/20/16. and he would give me a call by 12 noon.

well at 12:30 this afternoon , during my lunch, i called again and spoke to simon who looked at my order and said that even though i paid my deposit.. i am now scheduled for a install date of 9/28!!!! three weeks after i called originally...this is 100% unacceptable !!!!

to summarize my lettter to you... i have now cancelled my order with frontier.

as upper level management , you owe it to your company to stop taking peoples money and over promise and under deliver your services.

in every customer service position i have ever dealt with it is normal practice to under promise and over deliver.

thank you for letting me explain to you what your company is doing to its customers.

sincerely,

a totally unsatisfied (would be) customer.

 – About 2 months ago.

for some f%@ken reason over-night my internet speed drop to 400kbps from 2.8mbps. aol is better than this piece of shit....

for some f%@ken reason over-night my internet speed drop to 400kbps from 2.8mbps. aol is better than this piece of shit.

 – About 2 months ago.

ive had frontier for the past 3 years. always have gotten atleast 3 mbps speeds. was good enough to game with. then a few months ago i called to turn just the phone off. but, they turned my internet...

ive had frontier for the past 3 years. always have gotten atleast 3 mbps speeds. was good enough to game with. then a few months ago i called to turn just the phone off. but, they turned my internet also. assholes. when they finally hooked it back up after 2 weeks, i only got 1 mbps speeds. most of the time i don't even get that. how does my internet speed just drop like that? internet it too slow even for my phone. not worth $50 a month.

 – About 2 months ago.

can we get 100,000 signatures on a petition to the white house and the fcc to investigate and shut these people down once and for all? verizon sold us out like cheap street whores on the corner and...

can we get 100,000 signatures on a petition to the white house and the fcc to investigate and shut these people down once and for all? verizon sold us out like cheap street whores on the corner and never told us that we were about to get telecom aids.

 – About 2 months ago.

these are fridays stock numbers. they did a hell of a lot of losses. 53 million shares traded. wait unill the 3rd quarter results are posted. there will be a bloodbath on this stock very soon from my...

these are fridays stock numbers. they did a hell of a lot of losses. 53 million shares traded. wait unill the 3rd quarter results are posted. there will be a bloodbath on this stock very soon from my personal perspective. numbers don't lie. customer bleed out is fast and furious. ups stores are reporting 20-30 per day from a number of "stores" in the new territories. ca, tx and fl. personal knowledge of returning their so-called router was a joke as we walked into a ups outlet and the first words out of the ups person was frontier return? you bet, don't fall for the frontier line, call the fcc, call the state ag's office, call the consumer hotlines, call everyone and anyone. it is time that this so-called sham of a phone company is shut down. and to even send me life insurance and life alert offers in the monthly bill is a bit much and uncalled for. how insulting. and life insurance? what so they get paid. reminds me of the companies that made you take out a life policy on terms of employment and then collected after you died even though you were long gone from them for many a year.

high 4.33
low 4.10
volume 53.9m
10 day avg. vol 24.1m
52 wk high 5.85
52 wk low 3.81
ytd % change -8.35
1 yr % change -17.37
eps -0.48
market cap 5.0b
shares out 1.2b
price/earnings --
revenue (ttm) 6.8b
beta .65
dividend 0.42
yield 9.81%



4.23 usd
last | 09/16/2016
-0.05 (-1.17%)
after hours change
3,630,713
volume
extended hours
4.28 usd
close | 09/16/2016
-0.07 (-1.61%)
change
50,232,897
volume
3.815.85
52 week range

 – About 2 months ago.

long beach, ca

quit hanging up on me!!!! damn! if that was the only problem i'd be ok, but it's the fact that they won't help me login online, or change my address, or...

long beach, ca

quit hanging up on me!!!! damn! if that was the only problem i'd be ok, but it's the fact that they won't help me login online, or change my address, or transfer my call correctly without making me call back 7 times only to be put on hold. then how about. if you have a choice, choose any company besides frontier. they literally are the worst with customer service, speed, giving a crap....

 – About 2 months ago.

this is crap. ever since they took over for verizon i've been unable to access my online account. and they refuse to assist me in password/username reset. i'm just trying to pay my damn bill!...

this is crap. ever since they took over for verizon i've been unable to access my online account. and they refuse to assist me in password/username reset. i'm just trying to pay my damn bill! instead, they allegedly send notifications in the mail, only problem it's the wrong address on file, and refuse to accept new address until i can provide login credentials. today, i was forced to pay a "reconnect fee" because the disconnected my service. well it took me a total of about an hour twenty of waiting on hold and 7 calls. right now, i am on hold yet again, with no music or anything simply because i want to ask why the reconnect is taking so long... i am so sick of this horrible horrible company

 – About 2 months ago.

these are un-edited comment from a number of job sites that are legitimate as to content. we are not stating the 'facts" but reporting after extensive research of frontier communications.

these are un-edited comment from a number of job sites that are legitimate as to content. we are not stating the 'facts" but reporting after extensive research of frontier communications.

to begin:

this was one of the worst call center jobs i've ever worked. i was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. none of them knew the first thing about troubleshooting or resolving customer issues. the only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. at no point during my tenure at frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. i was just another number who did not matter because i was not willing to make unethical sales.


i worked here for over a year, i was moved to new departments and jobs a couple of times with no pay raises. i was promised promotions and told that they cared and promoted from within but the reality was much different, i only saw 1 promotion from within and they were fired soon after to get the old person back. there is lots of turnover so you won't work for the same people for very long, due to the company firing people if you don't get enough surveys and people quitting due to bad environment.


a typical day is taking 60-100 call per day, dealing with frustrated customers and explaining why their service has been turned off when they haven't paid their bill in 4 months. when hired you are constantly reminded that you are "low man on the totem pole" by getting the worst shift possible and never being able to get time off in the summer and/or around the holidays. the pay is pretty low for what they expect of you, not to mention you risk the chance of being shot or stabbed walking from the building to your car..


frontier is a good company, however working for capital one was very very disappointing. did not agree with how credit card regulations are enforced, and did not want to take calls from folks who were angry and wanted to argue all day. culture was fun when breaks were allowed. friendly co workers. management was always changing, did not breed continuity.


received rusty/dusty laptop off junk pile first day of work and sent to training with defective computer. everyday life completely opposite to picture portrayed at interview. job site located in drug-infested location with u.s. armory appearance of 1940s. there are so many different processes as a result of various corporate acquisitions, no collaboration of systems under one procedure. there is no employee handbook. first two hours of the day spent booting up my computer with involvement of it.

i learned to "not judge a book by it's cover", to conduct my own due diligence research. has i done so, i would have discovered this company received deplorable reviews from former employees and is ranked likewise among companies to work for in america.

management relied on the knowledge of the tenured employees (2) to figure out how to solve problems that arose from accounts handled by former employees. a paperless environment not in the works. cubes are littered with file folders.

my co-workers were the best, holding out for pending retirement, knew how to solve problems or directed me to proper party to get answers.

my hardest part of the day is getting orders to closed/won.

the most enjoyable part of the job was servicing customers providing better solutions with competitive pricing.


sales and service frontier products to customers. the job requires you to answer customer calls from an office desk and help them manage their frontier products while trying to sell more and bundle more products to customer accounts for the commission and sales based part of the job.


after being separated for the dumbest of reason they basically played the shell game with my last check. this company doesn't care, no calls back and even worst is the number of complaints people have filed, there's even a facebook page for it. if you need to work fine but don't set on a career here your better off somewhere else.


do not expect to have any sense of job security here. i was never granted access to the database and was expected to perform without any training or computer access.


this is my first call center so perhaps this is typical of a call center but here goes: the company has many advances for pay and opportunity to earn bonuses. probably the best advances for pay at any job i have dealt with. you get 4 weeks a year pto starting out and full benefits after 90 days. pay and benefits are 5 star. if you take intuit calls you will learn lots of great information to put on your resume and its rewarding to help people on the phone. there is also lots of competitions and incentives to make you want to hit goals which is also rewarding

what i do not agree with is the high school environment. it seems that if you want to get promoted you have to really try to be "popular amongst your peers" and act very "fake friendly" and artificial. policies are constantly changing and it gets redundant taking the same angry phonecalls. stats are very hard to meet and do not go by normal numbers and what would be normal math. if you do not excel in customer service to meet stats you could be unemploymed very quickly. you are also very micromanaged. you have to earn your seniority to not work a horrible schedule. it took me about 9 or 10 months to work a schedule i like.


company cheats customers on their billing statement and products and services are unreliable. drives workers to the edge on overtime. mandatory overtime shifts which are unfit for any normal person lifestyle. health, family church, all goes away.


the most dishonest company i've ever experienced working for in my life time.

management forces the internet help desk staff to make sales, then anonimously, the sales disappear! never to be seen again. yet managment can't seem to figure out where the sales disappeared to , however staff is still forced continue to sell otherwise they are threaten to lose your job.

management is so far removed from reality. the product fails to produce consistency. the customers are irrate about the lies that are being sold to them.

this company in desperate need of a union, yet they gather their entire staff together to warn them of the many harms of forming a union. it's a lose lose situtation. it's a spiraling downfall, soon to crash and burn.

don't waiste money on their stock.

beware! you will be sorry!!!


i took this job for the tech support aspect, which that is what you get, but if you don't sell on every call then this place is not for you. our job is tech support, not salesman, and salesman is what they want. now don't get me wrong, the incentives to sell are great, and the services that they offer are good, but i'm not a salesperson, i got this job for tech support. the pay is by no means the greatest, the hours could be better. when people call frontier, they are typically calling before their internet doesn't work, but before they get off the phone you have to try and sell them something, so even though you may not have fixed the original reason for the call you are already trying to get them to spend more money. frontier needs to focus on working/fixing the equipment for the existing customers and not try to expand and get more customers.


job security was non existent, you're hired in batches, and even the managers joked about batch names and participants. depending on how much the teacher likes you determines the outcome of where you'll be placed.

had to schedule restroom breaks, and if you were gone for more than a few minutes you were removed from payroll until you logged back in, usually to your manager yelling at you. there was a queue for restroom sign ins, with no way to hold your spot if you got a call before going on do not disturb. if you missed your spot, tough luck, you'll be sitting there waiting for another spot to open up and magically fit with your workload.


was promised $20 an hr but only received $9.60. i cannot survive on that. there was no immediate supervisor. old att employees can go into the system and steal your sales and nothing is done about it. the stress from frontier was affecting my health.


this is only a job. this is not a place that i will see myself being for more than 6 months (maybe). training is horrendous. if training is poor it sets the tone for the job. you are pushed out onto the floor with google being your main tool in your belt. you feel as if you have no support system. the company is definitely about numbers and you must sell to get them off your back. the service is more down then up and the field technicians are quite slack. i don't know how this company stays afloat. tenure is quite low( people think being there for 2 years is a long time).the pay sucks..management sucks(inept people)..morale is low..this place as a whole sucks. i cringe walking in the doors..


company could really use some training for upper management. employee in charge of indiana has no concept of "give/take" he just does whatever he wants and does not care who is in the path. do not trust any type of upper management. they must offer management a class on how to lie to lower pay grades... really not sure how this company stays afloat. sorry i just cannot tell a lie!!!


pleasant people to be around but systems are outdated. it is very unorganized and advancement opportunities seemed non-existent. they did not appreciate experienced people and promoted young non experienced people. they did treat their employees quite well but seemed to not be concerned with customers who were having repeated problems. an 'oh well' attitude seemed to prevail. would promise customers that a tech would be out to fix problem, and then did not make it a priority to get one there. not a company that one was proud to work for. removing i.d. card after leaving the building was paramount.


frontier should adopt the verizon culture of employee satisfaction. frontier senior management is solely based on the bottom line. there is no flexibility on this issue. managers do not support their supervisors unless it is beneficial to them. human resource generalist are not professional.
the work environment is deceptive, toxic, and hostile.


i can say is that this is the only company that i have ever worked for that i am ashamed to put on my resume. this also being a person that left on their own volition after 14 years. i don't know you but i can already tell you that you deserve better.



if you need a job this place is good to get back on your feet. long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. lack of sales is about the only thing they will fire you for in any position.


frontier buys assets from phone companies (verizon and att) looking to get out of the phone business. they are basically purchasing subprime customers and then not following through on their commitments. most areas have congestion and slow speeds, yet frontier will wait months and sometimes years before they fix.


a typical day at work is being on the phones all day doing customer service and sales. management walks around like hawks harassing you to sell things and make you feel horrible for not selling their services. they even email a list to all the salesmen showing how bad you are to shame you for being a bad salesman. they pull you off the phones to harass you about how bad you are. the center i worked at was the number one center in the world, and even on days when we were beating all the other centers in sales, management would still tell us we were doing horrible and could do better. they would also look for any reason to write you up. when i worked there, i was dead inside and the only reason i stayed was for the money and the benefits. i learned that keeping a job that kills you inside just for the money and benefits is literally bad for your health and not worth it. my coworkers were nice, but you can tell they are as dead inside as i was. the hardest part of the job was keeping up with all of the fmla paperwork, because any time you were sick or had to take off to care for a family member you had to go through weeks of calls back and forth to the company that handled the fmla because they always messed it up (to which the company later admitted after several employees were disciplined or fired because of). the most enjoyable part of the job used to be the nice bonuses several years ago (ipads, hundreds of dollars in gift certificates, high end electronics) but now they push around a shopping cart with snacks from the vending machine as "bonuses" for selling things. also, if you were 1 minute late you were either written up, or (if you had one) you could take a 15 minute slide and start work 14 mins later. if you didn't have a slide, you had to take a half day off then work the second half. with vacation days, you can only take 1/2 day or a full day off, you couldn't take an hour here or an hour there. you get two weeks of paid vacation, one week you can take one day here and one day there, but the other week you are forced to take the whole week at once.

it was a very enjoyable place to work when the call center manager who was there when it transitioned from verizon to frontier was there. he would walk the halls and ask if we were okay and if we needed anything and if we did, he would do or get it for us. the manager that is there now...well, the only time you see him on the sales floor is when someone is about to be fired.

frontier also broke the union contract rules and fired off a lot of workers at top pay for bogus reasons so that less people would be grandfathered in at higher pay, and so they could hire people in at lower pay.

in short, when i first started, we had nice bonuses and the work environment was great. when i left, it was a horrible place to work. there were so many people who had to take fmla for high stress and depression due to the work environment.


this was one of the worst call center jobs i've ever worked. i was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. none of them knew the first thing about troubleshooting or resolving customer issues. the only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. at no point during my tenure at frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. i was just another number who did not matter because i was not willing to make unethical sales.


if you need a job this place is good to get back on your feet. long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. lack of sales is about the only thing they will fire you for in any position.


dealing with customers and co-workers. implementing adds moves and changes for residential customers. dealing with upset customers who have been given services they did not ask for.


typical days at frontier consisted of answering phones, helping customers with their bills or removing or installing phones services.
this job was great for learning customer service skills along with computer skills. co-workers were great. the hardest part of this job was pushing phone features on customers. you had to offer or try to sell to everyone. if you didn't make sale quota you chanced losing your job.


upper management is pathetic. shows no remorse for firing half of the front men and just keeps churning and burning through them.


this company is pretty great don't get me wrong, and as far as the online sales and support position goes, the company is pretty much willing to just throw money at you. things start getting kind of bad though when you're in a brand new call center and they demand overtime every single morning once you're out of training, then get upset and threaten to fire you when you take pto a few days in a row because the stress of talking to hundreds of customers a day who are yelling at you because of something someone else did is starting to get to you.


very unhealthy work environment you get in trouble for moving around


pros: nice environment, good benefits, helpful team atmosphere

cons: low pay, national executive management pay increase while eroding the center's employee real net 5ake home.

i'm a current sales and csr in one of the frontier call centers. my colleagues and our environment are wonderful. working at frontier would be great if senior management would recognize the following...
1. they need to pay their group 3 csr a better base pay. $11-$13 an hour is not livable. the constant call center turover, which is extremely high


management is more horizontal. not much hierarchy in working with senior management which is a plus. but this horizontal structure works only with company which is willing to adapt to fast changing market place with innovative internal systems and offering products. frontier is struggling with this dilemma and need to find its core competency asap to keep up with its competitors. working so hard on old processes, procedures, systems and m&as on outdated wireline businesses are simply shooting themselves in the foot long term. co-workers are simply doing their best to survive a job, not adding much value to drive company growth. in addition, the company is struggling to find top-line growth, hence diligently finding savings in headcount reduction. however this only contributes to backfire in work quality and value-adding, which recycles back to stressed top-line.
decades of dinosaur culture is difficult to make a change.


i have never worked for a company that cared so little for its employees. all but two of a management staff of 7 actually knew their job. their idea of training is to hand you a piece of paper with poorly written instructions and say do this, then you receive a poor performance appraisal for not knowing your job. total mismanagement and disarray but if someone of upper management visits your location everyone is instructed on how to dress. this is to give a deceitful look as if they are a well run operation. this couldn't be further from the truth. employees are treated like second grade students and the office operations manager is as fake and phony as the weave she wears on her head.


missing hours, computers breaking down making is impossible to look up clients information. customers calling in for 2nd time cause issues weren't taken care of.


call center work that has known to lie to customers

lying was part of the job, you sell horrible product at horrible prices as if they were equal or greater to compettitors. communications equipment is still in the dsl(copper/dual copper) cabling throughout most all states, except four, which is a lot less than the fiber optics that most cable companies can now offer in almost all areas.

under-qualified, unethical, discriminatory management

frontier closed all offices where they had experienced employees and hired inexperienced employees for less money

they are under new management, and it's been a downfall since they changed.

i've been with frontier for 2 years, 1st year sales and service which is very stressful and schedules change so much, don't know how people did this job with kids?? the commission is not worth it to me, but for some people they enjoy people yelling in their ear for the extra buck!! transferred to a offline specialist which was the best decision ever, i am not a sales person so this was perfect and my whole attitude change, i love my job and my co-workers are like family. schedules are pretty much the same, they don't change often in offline but atleast its job security! and managers are more understanding in offline, for sales the managers are all about money, if you don't make your goal (commission) you don't matter!!

sell home phone, internet, dish network. base salary + commissions.

hardest part of the job is the constant change.

frontier communications corporation is a telephone company in the united states, mainly serving rural areas and smaller communities. it was known as citizens utilities company until may 2000 and citizens communications company until july 31, 2008.
frontier is the sixth largest local exchange carrier[3] in the united states. in addition to local and long-distance telephone service, frontier offers broadband internet, digital television service, and computer technical support to residential and business customers in 27 states in the u.s.

when i started the company seemed to have a good handle on how things were going in the telecommunications industry. however after verizon was acquired then that all went down hill. when a new management job opens you can rest assured that a former verizon employee or someone outside the company will get the job. upper management only wants a "yes-person". they do not want to be told that they are wrong or that something will not work. the company has no problem taking the customer's money but they do not want to invest back into their product. the only way i would suggest working for this company is in a union position. the pay is great although they expect you to give up your personal time a work overtime all the time.


cons
forced to sell additional services (cold call) to customers who had requested service reductions

telephony, land lines, dsl, has gone through some major changes because of the cell phone industry. we (40) of us were downsized because of this. the hardest part of the job was we were evaluated on sales. hard to sell when everyone was leaving. enjoyed the job. it was a good run for almost 14 years.

don't apply to frontier. pay is a bit low - your employment is based on your sales.

this is a company that started off after the verizon takeover with a good ratio of management to non management workers. since then however it appears that for every 1 staff position 5 management positions appear to oversee that person.

i would not recommend that anyone work for this company in a non union position. even then beware this company has no respect for unions or their contracts and will go out of it's way to violate the terms of the contract and wait for the day the grievance happens.


hardly any moral values, but great compensation for selling out
universal sales representative (former employee) – fort wayne, in – october 20, 2012
i worked for approximately 8 months at frontier communications. in that time, i was told 3 different ways to keep my job, countless ways to do my job, and was fired after following advice for sales that did not improve my sales figures.

the people i worked with were great, the people i worked for were not so great. i've never worked in so diverse a workplace before and it was very refreshing to see every day. however, it is rare that one hand knows what the other is doing, and it's almost impossible to get a straight answer, let alone one that is consistent from one supervisor to the next.

if you are a true salesperson, by all means, apply. if you consider yourself a good, moral person, move along and stay away from retail.
pros
lunch vendors, insurance, pay, diversity
cons
being treated like a number, little/no floor support, constant complications being added to hinder your work

i was growing in my potential way faster than the company was. the company has sooooooo many defaults, i believe they will be bankrupt over the next couple of years.


most stressful place to work.. no customer service
sales and service (former employee) – deland, fl – august 7, 2012
all this place cares about is money... if your a used cars salesman then apply you will do great. if you care about customers then keep moving on.. this place does not care about people either employees or customers unless you are bringing in money.. if you make money you get the sales calls if your not you get the billing calls.. i would never ever recommend this job to my worst enemy..
pros
pay if you do good
cons
management, no advacement, favortism, horrible customer service, horrible calls.. bad techs...

i've learned how to respond to customer's questions and look up their account information and history accurately with define information provided in the training session, how to use the noble telephone systems in the call center and sell additional products and services. the most enjoyable part of the training was intensive role-playing as a customer with co-workers.


should have realized from the beginning........
customer service/sales associate (former employee) – deland, fl. – july 19, 2012
from the beginning, the training was unprofessional. it was like being in kindergarten!! they utilize 9 weeks of training that could be decreased down to 4 at the most. they hire many with no sales experience at all which sets you up for failure because once you hit the floor, your pretty much on your own. i learned more on the floor than i did in training. trainer was a phony. all smiles and giggles in the classroom then give you a sour look outside of class. supervisors walk around yelling to sell, sell, sell and make you push certain products. customer could hear this in the background and would always comment on what they were yelling. dish rep threatens to "talk" to you if you didn't meet her quota. um, excuse me, i work for frontier...not dish!!!! had to keep an eye on my schedule because it changed every 6 weeks. their computer systems are unstable. spent more time rebooting computer than on the phone. frontier is the definition of micromanagement. every time you have to leave your desk, even to use the restroom, you have to pause your system and give a reason of why you are leaving. if you take too many bathroom breaks, you are spoken to about it. they are more about sales than customer service. they promote from within. they advance top sellers to floor supervisors that have no experience on being a supervisor!!
pros
put food on the table.
cons
micromanagement, unprofessional sales floor, doesn't concentrate on customer service.

i did like frontier, but as time has gone by (month 4 of employment now), it just gets worse. computer systems crash more often than they should. the commission is pretty good (if you actually hit quota). they started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." then, when you get to the floor and start taking phone calls you realize its a selling on position.
i had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. don't flag as fraud." really??!! they only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). if a supervisor's team has low sales this month, the super will have a low check and the other way around too. they want you to sell, sell, sell!!!! its basically a telemarketing job.
i don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. i hate when people try to sell me stuff. these people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded more...



i did like frontier, but as time has gone by (month 4 of employment now), it just gets worse. computer systems crash more often than they should. the commission is pretty good (if you actually hit quota). they started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." then, when you get to the floor and start taking phone calls you realize its a selling on position.
i had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. don't flag as fraud." really??!! they only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). if a supervisor's team has low sales this month, the super will have a low check and the other way around too. they want you to sell, sell, sell!!!! its basically a telemarketing job.
i don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. i hate when people try to sell me stuff. these people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded conversations and listen unless an issue gets up to the president of the company.
the only reason anyone stays there is "because of the money." sure, you can earn a great commission check, but honestly, the stress isn't worth it. the job is way, way too stressful and i used to work retail in a very, very bad part of town where we got robbed/attempt robbed about every other month. frontier is a backwards company that will spend millions of dollars opening new call centers, but they won't spend the money to expand the internet availability for customers that have waited years for simple dsl.
when i was in training, half the class was technicians because the union and company agreed to cut about 30 positions (out of about 100 i believe) and when those techs left the sales training for non-selling jobs in non-tech fields or moved hours away to find a new tech job with the company and after these people already signed contracts for their jobs, the union and company magically decided that they now had about 30 openings for experienced techs a few months after some were relocated or laid off. hmm....yeah great company all right...




poor company to work for. no respect
tech support specialist (former employee) – rochester. ny – july 10, 2012
this is probably one of the worst companies to work for. if you are a veteran, there is no respect for veterans. expected to work without overtime pay. i know numerous people that have department of labor investigations against this company.
me included.
pros
no pros at all
cons
everything about company is con


sell, sell, sell!!! no customer service!!!
customer service representative (former employee) – wilkes-barre, pa – may 27, 2012
the company was great to work for when it was commonwealth telephone company until it was taken over by frontier communications. it went downhill from there!
pros
most of the co-workers were like family.
cons
frontier does not care about their employees or customer service, they only care about what you sell!

good pay by the hour and commission, they motivate you to sale and you get prices if you make certain amount of sales during what they call a "power hour"... it is a little hard to make sales when customers call to complain about the service or the bill.. there are ways to make a sale with a customer but you gotta be "pushing the product" in a "friendly way" so the customer doesnt feel like is being ripped off.... pro - if you are really good seller you will get a really good check, im talking about $1,500 to $2,000 for a 2 weeks work.... cons--there are times that customers dont wanna buy anything at all, especially during the holidays... if you dont meet the quota managers stop helping you and then they just fire you... they only help whos making the sales because managers get a good commission out of them... "why feed the hungry when you can make the fat ones fatter?" thats their philosophy ....and speaking of fat ones, you will gain alot of weight... you are sitting all day talking to customers on the phone, that does take energy out of you, and there is always food around... potlucks, pizza for the whole floor, candy to "keep you awake"... i started at 180 and walked out at 245. overall, it is a good company to work for, great benefits and great work environment. it almost make you feel like you wanna go back to work the next day...."almost"












 – About 2 months ago.

the past 6 months with frontier has been hell. they can't get any services right, can't send the correct equipment, and sure as hell can't get any of the bills right, despite apologies...

the past 6 months with frontier has been hell. they can't get any services right, can't send the correct equipment, and sure as hell can't get any of the bills right, despite apologies and promises after promises to have it corrected. run from the company as fast as you can!!!!!!

 – About 2 months ago.

frontier uses unfair bussines practices ...how is that they charge for and amazon card...? ...

frontier uses unfair bussines practices ...how is that they charge for and amazon card...?

 – About 2 months ago.

switch to exede internet ...

switch to exede internet

 – About 2 months ago.

worst company every! i wont waste anyones time telling the storey like the 5hrs they wasted of mine. plain and simple, they need to regulate the isps like the do the phone lines. their are...

worst company every! i wont waste anyones time telling the storey like the 5hrs they wasted of mine. plain and simple, they need to regulate the isps like the do the phone lines. their are monopolies on isps in my area. frontier lies, doesnt show up for appointments, etc... do not choose frontier!!!!

 – About 2 months ago.

ugh, frontier is the pits. so many issues and tonight, here's another one. my tv screen is freezing. i can hear sound, but the image on the tv has completely frozen and the tv itself keeps...

ugh, frontier is the pits. so many issues and tonight, here's another one. my tv screen is freezing. i can hear sound, but the image on the tv has completely frozen and the tv itself keeps crashing. apple tv is great, but it's the regular tv channels that i can't see. i hate frontier.

 – About 3 months ago.

when i signed up i only wanted internet. $50 a month. the guy came to install he said all this other stuff. i was on the phone for 2 hrs and they said i signed up for more.. and it was going to be...

when i signed up i only wanted internet. $50 a month. the guy came to install he said all this other stuff. i was on the phone for 2 hrs and they said i signed up for more.. and it was going to be $145 month. i was so mad.. then they said for signing up is get $100 gift card. i called 5 months later and they said it's a different company and i'd have to contact them... i can't have more than one thing on. if i'm on netflix on the ps4. i can't use the internet on my phone ... i hate this. i have to cancel. worst service ever and every time k called i was getting told different things. lies lies lies.

 – About 3 months ago.

lil bitches shutted down my internet because my dad wanted to cancel. now i can switch to bright house :d

a month ago my tv stopped working. they said 3-5 days for a tech to come. 1 month...

lil bitches shutted down my internet because my dad wanted to cancel. now i can switch to bright house :d

a month ago my tv stopped working. they said 3-5 days for a tech to come. 1 month later and they still f%@king dont come! we're on their max plan of 150mbbs. checked my internet speed and i'm only getting 7.49 mbbs! what if ur playing a game! what if ur working! they only care about the money.

-awesome 13 yr old

 – About 3 months ago.

i f****ing hate this mf company. i fuking cant load anything today it keeps dropping everything. why are these mf'ers allowed to be in business. i am so angry with this company. i really wish...

i f****ing hate this mf company. i fuking cant load anything today it keeps dropping everything. why are these mf'ers allowed to be in business. i am so angry with this company. i really wish the place would just go away.

 – About 3 months ago.

i f****ing hate this mf company. i fuking cant load anything today it keeps dropping everything. why are these mf'ers allowed to be in business. i am so angry with this company. i really wish...

i f****ing hate this mf company. i fuking cant load anything today it keeps dropping everything. why are these mf'ers allowed to be in business. i am so angry with this company. i really wish the place would just go away.

 – About 3 months ago.

when will there be a class action lawsuit against these crooks!?they have lied to me numerous times after spending an hour on hold each time i have called. i hang up the phone thinking that the...

when will there be a class action lawsuit against these crooks!?they have lied to me numerous times after spending an hour on hold each time i have called. i hang up the phone thinking that the problem has been corrected but i'm again being billed for a service i never wanted. i have now requested they turn off my service twice and it still has not been done. instead i got a bill for $512.00 which included a $124.00 install fee when my services were supposed to be disconnected. i have called again since and was told they would send out boxes so i can return my equipment, but instead they sent me four new cable boxes! i attempted to take them back to a company they have set up here in california and they couldn't help me either. i won't even get into all the times i have called to try and understand my new bill. i was told my bill would be $160.00 but instead i'm getting billed $220.00. i have had more problems being over billed since this company was taken over by verizon than i can count. i am so frustrated waiting on hold for these idiots to get on the phone and then to only have them lie to me again. i don't know what to do with the four new cable boxes they sent out but i'm sure we will get billed for these too. please stay away from this company! they lie to get you into a contract and then they never honor their word. they waste your time telling you they will help correct a problem but instead they do something entirely different.

 – About 3 months ago.

had it for less than a week, this is pure garbage. going back to directv tomorrow.
...

had it for less than a week, this is pure garbage. going back to directv tomorrow.

 – About 3 months ago.

in my area i have no choice but to use frontier. it used to be verizon and was okay, now it's frontier and couldn't be worse. i have been trying to download something that all of my friend s...

in my area i have no choice but to use frontier. it used to be verizon and was okay, now it's frontier and couldn't be worse. i have been trying to download something that all of my friend s on the east coast took 15 minutes to download. so far i've been at it for 36 hours! i cannot even complete an ebay purchase!!!! gaming? forget it! i' seriously thinking of refusing to pay my bill.

 – About 3 months ago.

this is the worst communications company in existence! we have been without our landline phone for 5 days now...when you call the service number, you are treated as a second class citizen. the...

this is the worst communications company in existence! we have been without our landline phone for 5 days now...when you call the service number, you are treated as a second class citizen. the repairman was supposed to be here today, after allegedly going to fix it the last 4 days. it's 3:11 pm and still no repair person! these people should be forced out of business...they just flat suck!

 – About 3 months ago.

seriously worst ever! chatted issue online and got disconnected. called, waited for 20 mins, service guy was very curt, and i got hung up on. wtf!?!?!? screw frontier!!!!!...

seriously worst ever! chatted issue online and got disconnected. called, waited for 20 mins, service guy was very curt, and i got hung up on. wtf!?!?!? screw frontier!!!!!

 – About 3 months ago.

just here to say frontier might as well be called dial-up, i wouldnt even call it 'internet'. the free modem they give you is a big piece of crap too. im in ny state btw...

just here to say frontier might as well be called dial-up, i wouldnt even call it 'internet'. the free modem they give you is a big piece of crap too. im in ny state btw

 – About 3 months ago.

i can't load anything on the internet don't even get close to what i pay for and can't do my work when i get home ...

i can't load anything on the internet don't even get close to what i pay for and can't do my work when i get home

 – About 3 months ago.

f%@k you frontier! 3 supervisors, emergency after hours service dispatche issued twice, and 4 days later i stil have not received the first service tech. spoke with dispatch manager aaron cook who...

f%@k you frontier! 3 supervisors, emergency after hours service dispatche issued twice, and 4 days later i stil have not received the first service tech. spoke with dispatch manager aaron cook who gave me the same customer service bs line "oh, you have a tech coming out tomorrow for services"....sound familiar anyone? what is pam bondi doing at work, because i know damn well she is not looking out for helpless floridians at the mercy of the corporate tyrants...so to summarize this experience i leave you with this...f%@k you frontier!

 – About 3 months ago.

i am a former-verizon fios customer in southern california. since the acquisition by frontier, we have experienced numerous problems with program, vod, billing and (now) equipment.

the...

i am a former-verizon fios customer in southern california. since the acquisition by frontier, we have experienced numerous problems with program, vod, billing and (now) equipment.

the battery in our fios network interface device (the thing that the fiber comes into and is then distributed to the house) needs replacing. in the past, i would call verizon, they would quickly and efficiently place and order, and the battery (with replacement instructions) would arrive a few days later. now with frontier. my first call to technical support lasted 1 hour and 10 minutes as i tried to find someone who knew what they were doing. ultimately ending up with a customer service rep who said she could help me, but then proceeded to tell me that it would cost $30 to replace the battery (in their device). i refused and asked to speak with a supervisor. after 10 minutes of arguing with me that a supervisor would not be able to help me, she "tried" to get one on the line, but after 20 minutes of waiting on hold, i hung up.

i then logged into frontier's chat technical support. after waiting 30 minutes in queue, i chatted with a guy that said he understood my needs, that there was no charge for the batter replacement, and that he would order it for me. at the conclusion of the chat (which took 15 minutes), he said he was done with the processing. when i asked for a ticket number so that i could track my order, he disconnected the chat. it will be interesting to see if i actually get the battery replacement.

emails in the past to the ceo and evps of operations and customer service have never been responded to. regardless, i sent another email to the evp of customer service. i have no confidence that it will be responded to, either.

i was the coo of a large telecommunications company in my past, so i know the difficulties of operating a complex network with lots of customers. that being said, our service was never this bad, and even when it was bad, we always responded to our customers.

frontier communications sucks. if time warner, which also sucks, weren't the only alternative, i would cancel my frontier service in a heartbeat. as it is, they are wearing me down and i may have to go to time warner.

 – About 3 months ago.

i find it interesting that even though so many complaints have been posted that frontier still has a 4.7 out of 5 star review on the website when you search for them.

i have had nothing...

i find it interesting that even though so many complaints have been posted that frontier still has a 4.7 out of 5 star review on the website when you search for them.

i have had nothing but issues with frontier and have canceled. they were not nice about it. i filed a complaint with the state of florida (pam bondi) and that was a joke. i told them all about my issues and they had frontier call me just to tell me that what they did was totally legal.

the state has allowed a company to charge customers for bad/no service with zero legal recourse. the state approved the sale from verizon and i wonder how big of a kickback they received.

corruption on every level!

 – About 3 months ago.

after having my bills incorrect every billing cycle since they took over for verizon,my router went out. they said it would be here within 3 days,but it didn't arrive as promised. i called and had...

after having my bills incorrect every billing cycle since they took over for verizon,my router went out. they said it would be here within 3 days,but it didn't arrive as promised. i called and had to wait 45 minates to get service . they told me the tracking said 2 more days. i could have had it shipped from amazon the next day.we need internet for our business,so i told them i wanted to terminate my account. i was put on hold for 20 minates to be sent to the cancelation department for another 20 minate wait. they stated that they have no place for me to pick up a new router or drop off the old equipment.i asked how they get equipment for new customers? the frontier substation is across from my office. i asked one of the service techs if they could swap out the router i had in my hand . they said they couldn't even though they could see the open ticket on my account.

i had verizon for 7 years and had great service with no problems. at $218 per month you would think fronier
would be more motivated to emulate the verizon model.

 – About 3 months ago.

even after 2 weeks and plus days i still do not have the services i am paying for...and they send me 5 set-boxes and only 1 works...i called them 6 times already and each time it takes over an hour to...

even after 2 weeks and plus days i still do not have the services i am paying for...and they send me 5 set-boxes and only 1 works...i called them 6 times already and each time it takes over an hour to even talk to anybody...then i have to explain one more time and they know nothing. frontier has been named buttier by me.

 – About 3 months ago.

to north port fl.

if you have not already done so file complaints with the fl. state attorney and the fcc. after i did i was provided the contacts below in tampa. they were of some help...

to north port fl.

if you have not already done so file complaints with the fl. state attorney and the fcc. after i did i was provided the contacts below in tampa. they were of some help but they did not resolve all of my issues.

melanie williams
senior vice president & gm florida
phone: 813-483-1200
email: melanie.williams@ftr.com

michael flynn
area president
phone: 813-483-2071
email: michael.flynn@ftr.com

 – About 3 months ago.

just wanted to say i agree frontier sucks. so many problems since the switch from verizon. i'm moving to bright house after many happy years with verizon. i'm just glad i have an option...

just wanted to say i agree frontier sucks. so many problems since the switch from verizon. i'm moving to bright house after many happy years with verizon. i'm just glad i have an option that's not a satellite dish and my contract has expired. it's a perfect storm of reasons to change providers.

 – About 3 months ago.

just went 6 days without internet because a line was cut. got it back on and 5 days later the internet is down again. no one can come out for 6 days... 12 days without internet in one month. what the...

just went 6 days without internet because a line was cut. got it back on and 5 days later the internet is down again. no one can come out for 6 days... 12 days without internet in one month. what the f%@k am i paying for then?-north port , fl

 – About 3 months ago.

i was unable to playback recordings on my non-dvr in my bedroom which i had recorded on my dvr in my living room. frontier sent out a technician who fixed the problem. to playback recordings on a...

i was unable to playback recordings on my non-dvr in my bedroom which i had recorded on my dvr in my living room. frontier sent out a technician who fixed the problem. to playback recordings on a non-dvr is part of the service you are paying for monthly. when i received my bill for august, they had charged me for two (2) dvr's at an additional charge of $15.00. the $15.00 charge resulted in an increase of over $27.00. my monthly bill increase from $182.10 to $209.27. my monthly bill should have remained at $182.10, since i did not request a second dvr, did not want one or authorize an additional. my service is the same as it has been before when verizon provided it, and is still the same today with no changes.

a few days later i had another problem, i was not getting most of my channels, frontier could not resolve or fix the problem over they phone so they sent out a technician again. he was unable for approximately 45 minutes to correct or fix the problem. i said there was most likely a problem with the dvr, which he replaced with a new one, and said he had taking the old one off of my account.
the problem was, they had deleted my programs, and had to restore them again. when i check my billing account on their web site i was shocked my monthly bill was now $415. i have talked to 4 of their representatives and can;t get it corrected back to $182.10. i am hoping they don.t screw up my credit by this terrible erroneous billing. again i have made no changes to my service, it is the same now as it was when i first ordered it from ver.zon

 – About 3 months ago.

i had verizon fios for about 5 years. problems were always resolved promptly. since the florida takeover by frontier in april, nothing but problems. my recommendation to anyone - do not try to...

i had verizon fios for about 5 years. problems were always resolved promptly. since the florida takeover by frontier in april, nothing but problems. my recommendation to anyone - do not try to deal with this company. totally unethical. the only thing that is a constant with this company is that you will get a bill every month - of course it will be for services you are not receiving. my phone no longer works. i still have tv and slow internet. i have given up fighting with them. will just bide my time and get rid of them!

 – About 3 months ago.

slow download. pay for 75/75 internet. get ...

slow download. pay for 75/75 internet. get

 – About 3 months ago.

frontier vantage tv which is the renamed at&t u-verse is a joke since this inept and useless company took it over in connecticut. hours and hours of frequent tv blackouts, frequently affecting all...

frontier vantage tv which is the renamed at&t u-verse is a joke since this inept and useless company took it over in connecticut. hours and hours of frequent tv blackouts, frequently affecting all channels has become the norm. tv has currently been out for over 3 hours with frontier reporting no issues. complaints on the internet show this to be a statewide problem in the least. call in to complain and you get hung up on. arrogant management, with a don't care attitude and a technically inept work force backed up by a screw you customer service organization sums up this company.

since taking over the service from at&t complaints have run into the thousands.

this company makes ringling brothers look like a fortune 500 top ten pick!

 – About 3 months ago.

these jokers come to my home when i cancelled my cable tv and knocked out my internet. for the past two days i have tried with 8 of their 'supposed tech support' none of which know anything...

these jokers come to my home when i cancelled my cable tv and knocked out my internet. for the past two days i have tried with 8 of their 'supposed tech support' none of which know anything about the system or their websites. even basic walk through to check systems were 'greek to them' where do they get these people. who is the head of tech support (he /she should be fired) they put in some archaic equipment into my garage and took my state of the art out (verizon( come on internet providers, we need a serious contender in the desert against these jokers.

txlya

 – About 3 months ago.

let's see, screwed up phone transfer.... out for three days! internet should be called intermittent-net..... never know when you'll have it ...or not! phone? works sometimes. does some really...

let's see, screwed up phone transfer.... out for three days! internet should be called intermittent-net..... never know when you'll have it ...or not! phone? works sometimes. does some really bizarre stuff..... says your line is busy when it is not. rings until your voice mailbox picks up - even if you don't have that set up.... but never actually rings in the house! sometimes it actually works the way it's supposed to! yup, it sucks!

 – About 3 months ago.

how do we organize a class action suit ? ...

how do we organize a class action suit ?

 – About 3 months ago.

the worst service possible, i think i will short their stock ...

the worst service possible, i think i will short their stock

 – About 3 months ago.

2 month to get the assholes to send me a new dvr. had to clear out all my recorded shows.
on hold for 1+ hrs trying to install it.
can't be fixed, need to send technician. another 3...

2 month to get the assholes to send me a new dvr. had to clear out all my recorded shows.
on hold for 1+ hrs trying to install it.
can't be fixed, need to send technician. another 3 days with no tv. lost all my recorded shows.
i f%@king hate frontier