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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 11 hours ago.

Frontier is the worst...their management should be jailed...

Frontier is the worst...their management should be jailed

 – About 16 hours ago.

Frontier took over in April and off and on for 2 months after reaching out numerous times and talking to Incompetent people answering the phones could never help what I was needing. Scheduled...

Frontier took over in April and off and on for 2 months after reaching out numerous times and talking to Incompetent people answering the phones could never help what I was needing. Scheduled someone for service to service my No internet, or TV or phone service 3 times. After never hearing from anyone, 3 weeks later one of my neighbors said their we a Verizon/Frontier van in my driveway and he came over to see if this was a Frontier person, and it was someone from up north that was being outsourced to fix problems on our street and he was able to fix my neighbors, but not mine. 2 weeks after that my internet and TV were working and I did not have to go down the street to my neighbors to watch sports playoffs and the TX Rangers.
Frontier was going to adjust my billing and send me another bill about 21/2 weeks ago and still have not received anything in the mail. I did not sign an agreement with Frontier and why a company would purchase a company with no clue with their infrastructure working correctly as well as billing department stupidity, but they have people answering the phones with about a Junior High education and do nothing but tick the clients off by routing callers back into the cue.......no managers to talk to.......Stupidest company ever to take over a company. They must of hired the same IT group that started the Obamacare website.

 – About 20 hours ago.

Don't use Hughes net. It's just as much a scam as Frontier....

Don't use Hughes net. It's just as much a scam as Frontier.

 – About 21 hours ago.

I was with Verizon Fios, which was bought out by yours truly...Frontier - Sucks communications. My friend and I contacted our internet providers on the same day (different companies), Mine was...

I was with Verizon Fios, which was bought out by yours truly...Frontier - Sucks communications. My friend and I contacted our internet providers on the same day (different companies), Mine was scheduled for Thursday, and theirs was Friday. I win right? I waited at home between the convenient hours of 9am-5pm for the technician to come out and upgrade my internet from 50/50 mps to 150/150 mps. Well, come to find out, Thursday was much too quick for Frontier - Sucks to come out, and that it was a week from Thursday. The story continues to the following Thursday (today), and I woke up to my internet being completely out. I called and they needed pin numbers that they set up on my account, but I could not access because my internet was down. The customer service rep said that she could call my home, but that was a feature I was cancelling because no one uses their home phone. I had to abandon that call and use my cell phone to gather the necessary information to call back.

I called back and was on the phone for an hour and a half. Come to find out that they tried to upgrade my internet from the office instead of having the technician come out, which they said was required for the switch. The upgrade that they tried in the morning did not work because my garage box could not handle the bandwidth. The customer service rep tried to create a ticket, and was unable to at the time, so he called me back. I finally got my call back and ticket number. I was told that a technician would be out in another 5 days to upgrade my internet...Nice, lol. If they do come out, it would only have taken Frontier 15 days to upgrade my internet. What a joke & Frontier - Sucks! Thank you for this venting forum.

 – About 21 hours ago.

Does anybody have experience with Hughesnet? I am looking for an option for my
shitty Frontier DSL. I live in the country so satellite based is my only alternative....

Does anybody have experience with Hughesnet? I am looking for an option for my
shitty Frontier DSL. I live in the country so satellite based is my only alternative.

 – About 22 hours ago.

Please turn these assholes in the fcc. If enough of us do it we can make a difference....

Please turn these assholes in the fcc. If enough of us do it we can make a difference.

 – About 22 hours ago.

Frontier is in substantial violation of the United States Consumer Protection Act, which forbids bait and switch schemes and profiteering from substandard services at superstandard prices. If there is...

Frontier is in substantial violation of the United States Consumer Protection Act, which forbids bait and switch schemes and profiteering from substandard services at superstandard prices. If there is an attorney willing to rake in tons of cash while bringing a corporate scumbag off the grid, please make contact and let's get the injunction to begin the process of tearing down corporate fraud at its worst.

 – About 23 hours ago.

Frontier Communications has cost me thousands of dollars of measurable loss to my small business. I'm not entirely sure my business will survive it. When Frontier bought Verizon, they got our high...

Frontier Communications has cost me thousands of dollars of measurable loss to my small business. I'm not entirely sure my business will survive it. When Frontier bought Verizon, they got our high speed internet and phone contract for our business. I never, ever would have gone with Frontier. I went with Verizon for their reputation.

In April, we started having outages and very slow speeds that didn't allow us to bid on our projects in a timely manner. We weren't able to secure projects because of the outages and 3.5 speed when we paid for 7. When I first went to Frontier about this they said that despite paying for a higher speed, they were okay with only providing us the lower speed. It was within their "terms" and had terrible customer service. After escalating the call, they sent out a technician they said they might have to charge us for to diagnose our network issues. The day the technician was scheduled to come out was the only day we had reliable internet from Frontier. The technician said that the internet wasn't the internet company's problem. But that if we moved somewhere with a closer proximity to internet and used an ethernet cord, we might have better results.

We decided to move downtown, in a large part because of the internet speed. The first time my assistant called Frontier to change the service address, they said they couldn't because our account didn't exist. She wasted many hours trying to get this changed but couldn't. The following Monday, I chatted with them using their online portal, which I have the copy of. They wanted more than $700 to cancel the contract (which not only I don't have, but I've read numerous complaints that despite canceling they still charge customers) or $500 to move it to the new office. They wouldn't let me drop the phone, which I never needed in the first place. I only added the phone to waive installation costs. I spoke with a supervisor who agreed to have the install the following Tuesday and waive the internet fee, but I still had to pay $89 or $177 to move the phone lines. They also informed me Frontier extended my contract past the Verizon deadline, which is fairly illegal.

They recommended I talk to the "disconnect" team, who wouldn't help me. The disconnect person told me they've added my name to a list, so even with bad service I couldn't get the contract ever cancelled or terminated because they'd say I was complaining just to get the contract cancelled. If they just provided me with the internet I pay for, I wouldn't need to cancel.

The day of the install came and Frontier said they didn't have anything scheduled on the account. I had the business closed except for one employee waiting for Frontier. The internet wasn't installed. The next day, the internet was installed but not set up from Frontier's end. They also dropped one of the two phone lines mysteriously, though they said I couldn't get rid of any of them. I'm sure I'll get charged for this.

It's still not on. We've spent literally 8 hours a day talking to Frontier trying to get this resolved. They've come up with so many excuses and are wasting our time.

My business hasn't had internet for a week. We have had to pay employees and lose money from loss of productivity, not to mention we still have to pay for the internet, which isn't on from Frontier Communications. Yesterday, we used our personal sprint cell phones as wireless hotspots, which I'm sure will cost us a fortune.

I'm horrified that this will cause the closure of my small business, who can not go weeks without internet, which we rely on to do anything. Frontier doesn't care about the BBB complaints I've filed or the calls we've made to them. Today, we stopped sending our employees into the office because there's no internet. This means that they're not getting money either because Frontier is removing our ability to pay them. This is demonstrated, measurable loss from Frontier and they don't care. How is this allowed to go on?

 – About 23 hours ago.

We have been with Verizon for more than a decade. We had no problems till March 2016. However after that both Verizon and Fntier have messed up big in transitioning. We need to unite and file a class...

We have been with Verizon for more than a decade. We had no problems till March 2016. However after that both Verizon and Fntier have messed up big in transitioning. We need to unite and file a class action suit against these non professional enterprises.

 – About 1 Day ago.

Do NOT setup Autopay. Idid so after paying my bill of $360 then a month later they charged me for that plus another month because they did not credit the account properly.

When I called...

Do NOT setup Autopay. Idid so after paying my bill of $360 then a month later they charged me for that plus another month because they did not credit the account properly.

When I called they told me I had a $368 credit balance so won't owe anything for a couple months - I said bullshit, refund my payment and withdraw the autopay authorization. They promised to reverse the charge, said they had submitted the reversal then a week later when I called they said it was waiting on approval but hey, we are just going to credit your account.

Screw them. They lie. Holding onto my payment once the double billing was brought to their attention has got to be illegal.

Anyway - Going to the bank to dispute the charge, canceled the service and going with another provider. Good work geniuses, you held onto that $360 for a little longer and lost a customer who bought premium everything from you FOREVER.

 – About 1 Day ago.

I was having a problem with Verizon before Frontier, but Frontier is the absolute worse, they have ONE person handling complaints, who apparently works 1 hour a day, because every time I call , she is...

I was having a problem with Verizon before Frontier, but Frontier is the absolute worse, they have ONE person handling complaints, who apparently works 1 hour a day, because every time I call , she is "away from her desk and on the phone will another client". One customer service rep, working a single shift for the whole country, Whiskey Tango Foxtrot?

Follow this link and tell the FCC that this company is horrorrific, deluge the FCC with complaints - - - - - - - https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824






Fornicate Frontier!

 – About 1 Day ago.

Verizon and Frontier are horrible internet service. For example, Loading a simple website with no advertisement take minutes ... Are you kidding ? ...

Verizon and Frontier are horrible internet service. For example, Loading a simple website with no advertisement take minutes ... Are you kidding ?

 – About 2 days ago.

I had Verizon Fios every since they began in Highland Village, TX. I loved it. Since Frontier took over the internet speeds and service reliability. I am in the telecommunications business. Therefore ...

I had Verizon Fios every since they began in Highland Village, TX. I loved it. Since Frontier took over the internet speeds and service reliability. I am in the telecommunications business. Therefore I have test equipment and seen download speeds drop to 2 MB on a 75 MB plan. I can do same download on my Verizon Wireless LTE and get 27 MB. Horrible tech support. Am changing to TIme Warner.

Highland Village, TX

 – About 2 days ago.

frontier has the worst lying sacks of manure for customer support I have ever encountered. They ayewhole tell you one thing but do something different on your bill. I talked todayto a service rep...

frontier has the worst lying sacks of manure for customer support I have ever encountered. They ayewhole tell you one thing but do something different on your bill. I talked todayto a service rep named Jeremy that sat there and lied over and over when I knew he was lying because I had just talked to another person. He claimed that they never give confirmation numbers and he would not even bother to look at the confirmation number I gave him because he said the that was no way that I could ever get service from Frontier Fios TV for the price that I was quoted when I changed my service. He claimed he did not eve have to look it up because he had been there ten years and new it all. Getting rid of these lying sacks of manure as fast as possible. Even if I have to go back to Dish which I still have on the side of my house.

 – About 2 days ago.

Worst customer 'service' ever! Never have I dealt with so much ineptness and apathy. I will be changing providers ASAP...

Worst customer 'service' ever! Never have I dealt with so much ineptness and apathy. I will be changing providers ASAP

 – About 3 days ago.

Not aware of what's going on, I was logging into my online account with Verizon account to pay my bill when I was redirected to Frontier Communication saying they are taking over my account with...

Not aware of what's going on, I was logging into my online account with Verizon account to pay my bill when I was redirected to Frontier Communication saying they are taking over my account with Verizon.
Well now my service isn't as reliable, I'm paying more for the exact same internet and TV package but not as good of online, phone, and in-person support. To be more specific, I used to able to change my channel lineup and internet speed with Verizon, but with Frontier I can only log in to pay bills. The phone waiting time is longer, in-person service for setup and tech support also have longer waiting time.
This sucks! My contract is with Verizon, I didn't sign the 2 year agreement with Frontier, if I had knew then I wouldn't have. Should've just gone with AT&T or Time Warner!

 – About 3 days ago.

Frontier is the worst thing ever. I get at best 1.5 Mbps, and we are paying for high end Frontier services. Worst internet provider ever....

Frontier is the worst thing ever. I get at best 1.5 Mbps, and we are paying for high end Frontier services. Worst internet provider ever.

 – About 3 days ago.

Normally Frontier is "Okay" and I say that lightly, My upload speed is about 20-80 mbps at best and will sometimes go up to 160 (I am paying for 150) Download and ping are as advertised (thank...

Normally Frontier is "Okay" and I say that lightly, My upload speed is about 20-80 mbps at best and will sometimes go up to 160 (I am paying for 150) Download and ping are as advertised (thank god) but because I stream my computer games outside my home this slow upload speed is shit and unacceptable. Especially since I pay almost $500 a month for service. I NEVER HAD ISSUES WITH VERIZON I HAVE HAD TO CALL THEM ABOUT SO MANY DIFFERENT ISSUES (Phone line down, internet down, No people showing when they are supposed to, etc) I WISH I COULD DO SOMETHING BETTER BUT THEY ARE THE BEST IN TERMS OF SPEED FOR MY AREA. FUCK YOU FRONTIER!

 – About 3 days ago.

PLEASE, PLEASE heed my warning!!! Do not use Frontier! I am a college student and had to drop an online summer class I was required to take because my Internet speeds were so low. In Orange County,...

PLEASE, PLEASE heed my warning!!! Do not use Frontier! I am a college student and had to drop an online summer class I was required to take because my Internet speeds were so low. In Orange County, N.Y. my download speed was 1.47 Mbps and my upload speed was 0.20 Mbps. I had no other choice but to change to another provider. To pour salt on my wound, Frontier freaking charged me $9 to disconnect my service with them!!!!! The mistake of going with them cost me a class I really needed to take plus $55 because the new company is charging me $45 to install. This stuff is why people go crazy. What an awful company.

 – About 3 days ago.

By the way. How can you charge an early termination fee with a no contract deal. Sorry sorry sorry. Lies lies lies...

By the way. How can you charge an early termination fee with a no contract deal. Sorry sorry sorry. Lies lies lies

 – About 3 days ago.

Forced to switch. CONSTANT switching from Wi-Fi to hard line. CONSTANT drop and lag. This company is the worst ever. Lies about pricing or gives you a BS excuse why the price change happened. We can...

Forced to switch. CONSTANT switching from Wi-Fi to hard line. CONSTANT drop and lag. This company is the worst ever. Lies about pricing or gives you a BS excuse why the price change happened. We can choose from about 7 different internet providers in my area, one would think that this company would realize this and make ANY effort to keep business. Right mind to head to main office and punch CEO in the nose about 216 times. ( cost of second bill ) This company has lost my business.. PISS OFF frontier

 – About 3 days ago.

Huge lag spikes ever since the change from Verizon Fios to Frontier (4k-6k ping or totally dropping)

Playing in competitive e-sports requires a certain level of service that Frontier will...

Huge lag spikes ever since the change from Verizon Fios to Frontier (4k-6k ping or totally dropping)

Playing in competitive e-sports requires a certain level of service that Frontier will be unable to provide regardless of promises. Customers don't care about promises, they care about results.

Not happy. Switching Service in 2 more days.

 – About 3 days ago.

Ordered FiOS 30/30 from sales agent. Took about half-hour to get through all the bullshit sales talk to just give me what I wanted. Set up everything, gave me confirmation numbers and install date....

Ordered FiOS 30/30 from sales agent. Took about half-hour to get through all the bullshit sales talk to just give me what I wanted. Set up everything, gave me confirmation numbers and install date. Called back two days later to make sure everything was still good to go. On the line with customer service a total of 2 hours because they can't find my order and according to them service is not even available at my address. In the end, the service 'specialist' tells me some of the agents might just tell customers that service is available even though it's not. Asked me if is still wanted service. What a fucking joke, waste of 3 hours of my life. Probably worst consumer experience I've ever had. How is this company still operating?

 – About 3 days ago.

Slowest internet I've ever had. Can't even stream netflix. They can't spell my name correctly on the bill, called and asked them to correct it multiple times, still not right! My bill had...

Slowest internet I've ever had. Can't even stream netflix. They can't spell my name correctly on the bill, called and asked them to correct it multiple times, still not right! My bill had extra charges 3 months in a row for things I didn't sign up for, kept having to call and cancel them!

Worst part is I have no other choice. Time Warner stops service a mile from my house!

Frontier is the biggest shit company in existence!

 – About 5 days ago.

Frontier in Powell TN sucks so bad.
Down for days and they still expect you to pay them
Its slow as hell too. Ive complained to them. They are less than two miles from my house!...

Frontier in Powell TN sucks so bad.
Down for days and they still expect you to pay them
Its slow as hell too. Ive complained to them. They are less than two miles from my house!

 – About 5 days ago.

I hate Frontier! All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with...

I hate Frontier! All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with Tech rep and they have no idea what happened. They never even said they we're sorry for the fact that ALL RECORDINGS have been lost permanently. We spend too much money a month for this terrible service. Unfortunately, no other carriers are available. This company is the WORST!

 – About 6 days ago.

False advertising we should sue these cocksuckers I don't get the speeds I'm paying for where I'm from its called theft this company is a joke I wish the owner/everyone that has anything...

False advertising we should sue these cocksuckers I don't get the speeds I'm paying for where I'm from its called theft this company is a joke I wish the owner/everyone that has anything to do with frontier communication would slip and fall and there routers go up there stealing asses they been screwing me too long they need it a good Fucking there self

 – About 6 days ago.

The service people the customer support everyone are idiots at frontier all they say is we understand know they don't understand they are not the ones paying for internet and not getting the...

The service people the customer support everyone are idiots at frontier all they say is we understand know they don't understand they are not the ones paying for internet and not getting the speeds they are paying for they tell you that your buying a package for faster internet and you buy it and every month pay the bill on time and only got it about half the month cause it's Fucking junk and they steal our money because we are not getting the speed we purchased if everyone had someone other than Frontier do a speed test they would find out that they are being ripped off by this company I would advise to contact the better business bureau and would not be surprised to here that frontier got sued for fraud or theft this is a major problem i wish the company would go bankrupt Fucking jerk offs I have been told for 3 days they would have my internet up and working still no internet I have been lied to by every idiot I've talked to that works for frontier everyone needs to stick together and sue the shit outta these assholes

 – About 6 days ago.

I hate this company and there terrible service. im done ...

I hate this company and there terrible service. im done

 – About 6 days ago.

I have to hurry up and get my comment in because my Frontier internet drops in and out (mostly out) all day every day. And when it is "in" it is so slow (2 mbps) that it takes forever to do...

I have to hurry up and get my comment in because my Frontier internet drops in and out (mostly out) all day every day. And when it is "in" it is so slow (2 mbps) that it takes forever to do anything. All I get from (so called) Customer Service is the runaround. I could go on but imagine my frustration when online trying to order something or pay a bill and I lose my connection. Takes forever to do anything, not only because it is slow, but unreliable. I'll vent again next time I get fed up. Oh by the way I'm paying or 16 mbps.

 – About 6 days ago.

They got me FUCKED UP!!! I didn't ask for this... No one asked for this... I can't believe Verizon left us to die with Frontier. I spent a good 2 hours last night resetting my internet box and...

They got me FUCKED UP!!! I didn't ask for this... No one asked for this... I can't believe Verizon left us to die with Frontier. I spent a good 2 hours last night resetting my internet box and running diagnostics before realizing it was happening all across DFW because of this service I had no say in getting. Fuck you Frontier and fuck Verizon for letting us down... What the fuck

 – About 1 Week ago.

I will use 2 Dixie cups and a string before using Frontier again. Why would anyone choose to stay with them? I hope everyone cancels their services and Frontier just goes away. How can they get...

I will use 2 Dixie cups and a string before using Frontier again. Why would anyone choose to stay with them? I hope everyone cancels their services and Frontier just goes away. How can they get away with letting people go without phone service for a week or more? Hell, even a day or two. If someone has an emergency and can't call out because these jackholes can't provide service they are going to get sued. I don't get how it's legal for them to still be in business.

 – About 1 Week ago.

SO DONE WITH THIS BULLSHIT!!!!!! SO MUCH FOR THE CONVENIENCE OF ONLINE CLASSES!! UUUUUGHHHH!!! Wtf am I even paying for?...

SO DONE WITH THIS BULLSHIT!!!!!! SO MUCH FOR THE CONVENIENCE OF ONLINE CLASSES!! UUUUUGHHHH!!! Wtf am I even paying for?

 – About 1 Week ago.

Fucking frontier can suck my balls like the last guy said paying for 70 mbs and I'm getting shit hard wire and can't even connect to the PSN network FALSE ADVERTISEMENT I will sue there asess...

Fucking frontier can suck my balls like the last guy said paying for 70 mbs and I'm getting shit hard wire and can't even connect to the PSN network FALSE ADVERTISEMENT I will sue there asess then you get some dumb fuck on the phone and all they tell you Is to run a speed test wtf are you getting paid for seriously this is the bottom of the barrel for Internet access I might as well get metro pcs hot spot

 – About 1 Week ago.

On Frontier, paying for 70 Mbps. Nothing working at all at the moment. Hardwired into ethernet, but no speed test will work, even Frontier's own service. I can't connect to any streaming...

On Frontier, paying for 70 Mbps. Nothing working at all at the moment. Hardwired into ethernet, but no speed test will work, even Frontier's own service. I can't connect to any streaming service. Bravo.

 – About 1 Week ago.

Frontier Communications is the Spirit Airlines of Internet Service....

Frontier Communications is the Spirit Airlines of Internet Service.

 – About 1 Week ago.

Never had a problem with Verizon for 3 years..... Two months of Frontier and I have had to call Tech Support THREE times and now, ONCE AGAIN, the internet is down. Yeah.... Frontier sucks. I will...

Never had a problem with Verizon for 3 years..... Two months of Frontier and I have had to call Tech Support THREE times and now, ONCE AGAIN, the internet is down. Yeah.... Frontier sucks. I will move apartment complexes when my lease is up just to avoid having them as my internet/TV provider. FRONTIER SUCKS! I MISS VERIZON! If you can avoid FRONTIER - DO IT!!!!

 – About 1 Week ago.

stay away from this company... ...

stay away from this company...

 – About 1 Week ago.

Frontier sucks so much. I am always having speed issues and dropped service problems. Get your shit together jackasses!...

Frontier sucks so much. I am always having speed issues and dropped service problems. Get your shit together jackasses!

 – About 1 Week ago.

Cool... can't get to newegg... can't get to netflix... can't get to frontier's own website... but some websites work. Awesome fucking job frontier....

Cool... can't get to newegg... can't get to netflix... can't get to frontier's own website... but some websites work. Awesome fucking job frontier.

 – About 1 Week ago.

frontier-sucks.com works.. frontier's own website does not. gg frontier. partial internet outages are fun...

frontier-sucks.com works.. frontier's own website does not. gg frontier. partial internet outages are fun

 – About 1 Week ago.

Fuck you frontier. At least with Verizon I had some service. Now it just drops all the time. Some people work from home. Go fuck yourself. ...

Fuck you frontier. At least with Verizon I had some service. Now it just drops all the time. Some people work from home. Go fuck yourself.

 – About 1 Week ago.

for over 10 years never lagged off xbox live with verizon. 2 months with frontier worst connection ever. Lagged off xbox live today for the first time. I don't even understand how that is possible...

for over 10 years never lagged off xbox live with verizon. 2 months with frontier worst connection ever. Lagged off xbox live today for the first time. I don't even understand how that is possible if it is the same connection. Seriously how do you mess up something that you are just handed...

 – About 1 Week ago.

Worst customer service I have come across in any company. Sorry service. They block VOIP so if you have T Mobile or MetroPCS or Google phone you cannot make wifi calls. They are twice the cost of...

Worst customer service I have come across in any company. Sorry service. They block VOIP so if you have T Mobile or MetroPCS or Google phone you cannot make wifi calls. They are twice the cost of Bright House. They have not contract with us but insist we will have to pay out our contract. They can produce no contract.

 – About 1 Week ago.

Tried to downgrade to internet/land line... Got three different quotes while trying to make the decision, each higher than the next. When it came to making the change, of course, they had never...

Tried to downgrade to internet/land line... Got three different quotes while trying to make the decision, each higher than the next. When it came to making the change, of course, they had never heard of the lowest price and cannot understand where the customer service rep came up with it. AND... they would not honor it! THEY SUCK!! Stay away from them if you can!

 – About 1 Week ago.

We called Frontier last night because the TV was "buffering". They said we need a new router. Really? Then today a guy named Joe calls us to say we don't need a router and maybe it was...

We called Frontier last night because the TV was "buffering". They said we need a new router. Really? Then today a guy named Joe calls us to say we don't need a router and maybe it was just Netflix. Two hours later the same guy Joe calls us to say that he "fixed" our phone. WHAAT? There was nothing wrong with our 2 landlines. (We operate 2 businesses from our home office). Next thing I know is my landline has an incorrect caller ID on the receiving end of a call I make and worse..my husband's line is totally disconnected!
I've now made 4 calls to service/tech. support and am being given the total run-around. PLEASE just undo whatever your guy Joe did!
But they tell me they can't, it'll take 2 new tickets, it'll take days, it's beyond the capabilities of the technician i'm speaking with, etc. And now after 20 minutes, they've hung up on me. HOW CAN THEY CONTINUE TO BE IN BUSINESS?

 – About 1 Week ago.

Stay away from frontier they suck...

Stay away from frontier they suck

 – About 1 Week ago.

I live in North Central Wisconsin and my folks went with Frontier in 2008. That's their decision, that's fine. BUT, they hooked up an old and obsolete internet router. I had to move back in...

I live in North Central Wisconsin and my folks went with Frontier in 2008. That's their decision, that's fine. BUT, they hooked up an old and obsolete internet router. I had to move back in with them, due to relationship quarrels and the service is a piece of crap, even for 2016. The upload and download is in the kbps range! That's total BS! I tell my folks that the service from the sticks and the crappy router is bad, but they see no means to complain. My mother has problems connecting to the internet and the service gets dropped daily, as there is only one device using the internet at the most! Either my parents get what they really pay for or get the hell out of the internet business. It's getting ridiculous....

 – About 1 Week ago.

What idiots. I have T1 lines with a same day service SLA - it took weeks to fix a problem which ended up being a bad cable pair. Then I tried to stop service on a DSL line - they wouldn't talk to...

What idiots. I have T1 lines with a same day service SLA - it took weeks to fix a problem which ended up being a bad cable pair. Then I tried to stop service on a DSL line - they wouldn't talk to me unless I had a PIN number - even though I was calling from the number! Long wait lines on hold, and clueless representatives.

 – About 1 Week ago.

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was ...

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was distracted, not knowing that my boss called me, so he sat and asked me what it was all about, I told him and he smiled and said it was no problem. I never understood what he meant by it was no problem getting back my husband, he said he used a spell to get back his wife when she left him for another man, and now they are together till date and initially I was shocked hearing something from my boss. He gave me an email address of the Prophet abuvia which helped him get his wife back, I never believed that this would work, but I had no choice coming into contact with the sayings that I get done, and he asked for my information and that my husband was able to propose to throw him the spell and I sent him the details, but after two days, my mother called me that my husband was pleading that he wants me back, I never believed, because it was just a dream and I had to rush off to my mother's place and to my greatest surprise, was kneeling my husband beg me for forgiveness that he wants me and the child back home, when I gave prophet abuvia a conversation regarding sudden change of my husband and he made clear to me that my husband will love me until the end of the world, that he will never leave for another woman. Now me and my husband is back together and started doing funny things he has not done before, he makes me happy and do what it is suppose to do as a man without nagging. Please if you need help of any kind need, please contact Abuvia Prophet for help. His email is prophet.abuvia@gmail.com his website is prophetabuviasolutiontemple.webs.com

 – About 1 Week ago.

Hello everyone,

I would like to let everybody know that I contacted an attorney this morning about starting a class action lawsuit against frontier. The lawyer informed me that a class...

Hello everyone,

I would like to let everybody know that I contacted an attorney this morning about starting a class action lawsuit against frontier. The lawyer informed me that a class action suit involves a lot of people, and I told him I'm sure I could find SEVERAL people who would be more than interested to get involved. We need to make frontier pay for ALLL of the pain and suffering that we have had to endure. I am located in Texas. If anybody would like more information on how to make frontier suffer like we have, please feel free to call me at 325-315-6442.

Let's get what we deserve from Frontier!

I look forward to hearing from all of you!

 – About 1 Week ago.

GET THIS COMPANY OUT OF CALIFORNIA !!
They are by far the worst cable company I ever had to deal with they have you on hold for hours they never give you an appointment they just expect you are...

GET THIS COMPANY OUT OF CALIFORNIA !!
They are by far the worst cable company I ever had to deal with they have you on hold for hours they never give you an appointment they just expect you are waiting for them to show up and they just do not have any Idea of what they are doing..They are so unprofessional and make one excuse after the other as to why they never call or show up and then lie about it!! Waiting for over two months to finish and installment ..Need to find someone else this company start off very badly they have no way of returning!!

 – About 1 Week ago.

What the frigg was verizon thinking selling to this shit company that sucks so bad every single one of them they are all a bunch of dumbass f*ckin morons!! Waiting four months for them to finish what...

What the frigg was verizon thinking selling to this shit company that sucks so bad every single one of them they are all a bunch of dumbass f*ckin morons!! Waiting four months for them to finish what they started . I wish they get hell out of California. Verizon come back please!!!

 – About 1 Week ago.

Frontier is a horrific atrocity. The internet is fucking terrible. It times out over a hundred times a day. The rest of the time it is slower than a sloth with a heat stroke or down entirely. Customer...

Frontier is a horrific atrocity. The internet is fucking terrible. It times out over a hundred times a day. The rest of the time it is slower than a sloth with a heat stroke or down entirely. Customer service is nonexistent. The people on the phone afe a waste of time and oxygen. The techs come a day or days after I place a call, then all they manage to do is make the service worse than it was. I think Frontier is a plague upon the First World and should shut down.

 – About 1 Week ago.

Called customer service (i live in the boonies and never really had any problems with verizon) customer service tells me they are"updating" the service but can't give me a time table....

Called customer service (i live in the boonies and never really had any problems with verizon) customer service tells me they are"updating" the service but can't give me a time table. brother goes on a tirade on twitter and then they open up a "mobile help desk" and tell us that they resolved the issue...cool except that it literally only worked for 3 hours. i'm just to the point where i wish they'd leave the state of Texas completely.

 – About 1 Week ago.

Fug Frontier. They come to my neighbors house and give him "high speed internet" but won't run a cable over to my house which is literally 500 or 600 feet away. We have ran cables and used...

Fug Frontier. They come to my neighbors house and give him "high speed internet" but won't run a cable over to my house which is literally 500 or 600 feet away. We have ran cables and used his internet before, so it can't be that hard. Stupid shits lost a customer and I'm forced into satellite internet which is even worse.

 – About 1 Week ago.

When my original Verizon internet was installed, they did not drill through the wall, instead they removed the screen to my crawl space. Eventually rats made my home their home. I paid an exterminator...

When my original Verizon internet was installed, they did not drill through the wall, instead they removed the screen to my crawl space. Eventually rats made my home their home. I paid an exterminator to come and help trap the rodents. He noticed that the screen for my crawl space was where the rats were getting in. Long story short they ate through my wall and made everything super gross. Inside my water heater closest there is still 3 dead rats a big nest and poop everywhere.The rats made the vent of my water heater into a nest and can go up in flames at any time. It is highly unsafe and I don't know how to clean it. When I spoke with Verizon I told them that i just wanted to leave and pay my balance and just be done. They told me that if i closed my account, then my property would never get fixed. I stated that I do not want to wait for months and months to wait for people to call me back. . I asked how I was going ot be compensated and I was told I will not be paying for services until my property was fixed. I decided to continue to stay after the rep said that I should not have to pay for services if they were not done correctly. I wanted to leave in November 2015, but everyone that I spoke with told me I needed to have an active account or my property would never get fixed. I truly felt like I was being extorted.. I told them I will not pay until my property is restored to its original condition. Then without any notice at all Frontier bought out Verizon and my property never got fixed. Then I got a bill in the mail for 800 dollars. I reached out to Frontier to try and solve my problem, but the same issue remains. They say that they are not responsible for anything prior to April 1, 2016. If they are not taking responsibility for anything prior to April 1, then they should not be aloud to collect on my payment. I really do not feel that it is right to have to pay this bill. I asked to leave several times and never even got my property fixed. I am in desperate need of help. I really do not want to continue to pay for services while I wait for several more months. I wanted to leave in November. They told me that if i left I would never get mt property fixed. There is still dead rats in my water heater closet. I have two children under 2 years old living at my house and do not want them to come into contact with dead rotting carouses. Even after I spoke with Frontier and had the Regional Manager come to look, he said he would take care of it asap. That was in April, I called 1000 times , he never responded. Then when i finally got a hold of him, he said he was on vaccination and forgot to process my claim, while I was still being asked to pay a bill. I had expressed to him I do not want to stay with frontier and I dont want pay a single dollar until my property was fixed. Currently I have emailed every single person I can find on the frontier website to try and get help but have got nowhere.

 – About 1 Week ago.

I hate this crappy f*****g company!!! So far, STILL NO PHONE SERVICE!!! UGGGHHH!!! Hey, look at it this way, if I was dying and my cell phone wasn't charged up, I wouldn't have the home...

I hate this crappy f*****g company!!! So far, STILL NO PHONE SERVICE!!! UGGGHHH!!! Hey, look at it this way, if I was dying and my cell phone wasn't charged up, I wouldn't have the home phone and would be shit out of luck! Guess their attitude is "Don't let the door hit you in the ass!" OK now off to file a complaint with the FCC. I really wish this company never took over for Verizon. They are not reliable and always give you the run around when calling customer service. And they responded to my call from the cell phone saying, "Wait until tomorrow." Thank you F*****g Frontier! Hoping the FCC gets LOADS of complaints from pissed off custies like me and my husband!

 – About 1 Week ago.

A close neighbor had a Frontier Service van at his house, when I left 10 minutes later it was parked under a shade tree in the school parking lot, 45 minutes later I returned home and saw the van...

A close neighbor had a Frontier Service van at his house, when I left 10 minutes later it was parked under a shade tree in the school parking lot, 45 minutes later I returned home and saw the van still there, I tried 5 different numbers and each time got to the same place, same menu. Each time I told the person that the local dispatcher needed to know about this because the tech was: 1 taking lunch at 3:30 pm, 2 suffered heat stroke or heart attack, 3 screwing off or taking a nap before his next call, 4 waiting for the mother ship to come for him. Each time got the same results, I could not talk to anyone in the state of Texas, much less in Dallas. This reminds me of trying to talk to Verizon before they closed their local stores. You're going nowhere, but you're making great time getting there. Large companies + large network base = large problems for us. Oh, BTW I just checked, the van is still there, I'm calling the cops.

 – About 1 Week ago.

Being held hostage for internet by a contract that doesn't exist. They refuse to let me out of it unless I pay them $400.00. And I can't even connect to the internet if I even wanted to keep...

Being held hostage for internet by a contract that doesn't exist. They refuse to let me out of it unless I pay them $400.00. And I can't even connect to the internet if I even wanted to keep their crappy service. I've asked them to send me a copy of whatever I signed that extended the contract. That request has been complete ignored. I doesn't exist anyway. And I've been on hold for almost an hour waiting for a supervisor. I hate Frontier!!

 – About 1 Week ago.

EVERYONE file a complaint with the FCC...

EVERYONE file a complaint with the FCC

 – About 1 Week ago.

I have been trying to get my Static IP's right for almost 2 months. Finally yesterday afternoon some one called and gave me new IP's but the IP's are invalid for the subnet mask they gave...

I have been trying to get my Static IP's right for almost 2 months. Finally yesterday afternoon some one called and gave me new IP's but the IP's are invalid for the subnet mask they gave me so I'm back to square one. I guess I will get some one to respond in 2 more months. I files a complaint with the FCC and I encourage everyone to do the same. It's simple and fast. PLEASE DO IT. We need to teach this company a lesson.

 – About 1 Week ago.

I have called and called and called this stupid customer service to be repeatedly hung up on, answered by people who barely speak the fucking language, and I am constantly on the receiving end of this...

I have called and called and called this stupid customer service to be repeatedly hung up on, answered by people who barely speak the fucking language, and I am constantly on the receiving end of this shitstorm that they can label as their internet service. I am frequently confronted with random internet outages that just happen out of nowhere, my bill has gone up nearly more that 50$ with no additional services, I am constantly just getting fucked over by this dumbass company. When Verizon was still in charge, I experienced excellent service, excellent customer service, fair prices, no issues with my prices, and overall I was content with what was provided. Now that this sloppy shit carnival that calls itself frontier has taken over, everything has gone to FUCKING SHIT.

 – About 1 Week ago.

My god can there be more of a shittier cable company. Do you assholes ever test your fukin piece of shit product? I guess not. Customers must mean jack shit to your company.

GO TO...

My god can there be more of a shittier cable company. Do you assholes ever test your fukin piece of shit product? I guess not. Customers must mean jack shit to your company.

GO TO FUCKIN HELL!!!!!!!!!!!!!!!!

I am done with you. Your support does not give a shit .

Shopping for your competition.

 – About 1 Week ago.

I live in Tampa and switched to Verizon FiOS 10 years ago. It was very good service. Not that Frontier has taken over I have been without internet service for the last three days. Their tech has...

I live in Tampa and switched to Verizon FiOS 10 years ago. It was very good service. Not that Frontier has taken over I have been without internet service for the last three days. Their tech has completely replaced all hardware, router, outside box and still broken. Looks like I am converting back to BrightHouse after 10 years. Nice going Frontier!

 – About 1 Week ago.

I just filed a complaint with the FCC myself. I encourage everyone to do the same. My business has a static IP and Frontier has changed it 3 times since the take over from Verizon. I have now been...

I just filed a complaint with the FCC myself. I encourage everyone to do the same. My business has a static IP and Frontier has changed it 3 times since the take over from Verizon. I have now been trying to get the latest IP assigned to our account for almost 2 months. Without the IP's I can't config my router and get us up and running. Since they took over I was up a total of 3 days before they started changing up their IP allocation. Customer service is a joke and I have been in touch with 2 reps but they stop responding to me after asking for our IP's. It shouldn't bee this damn hard to get out IP assignments. This company is nothing but a scam and needs to piss off. PLEASE EVERYBODY FILE A COMPLAINT WITH THE FCC. We have to teach these a##holes a lesson. OTGXA

 – About 1 Week ago.

1. Never believe their lies they give you on the phone. You are NEVER talking to a CEO or any officer in charge. The ones answering the phones are in India. Do you really think they care? Those same...

1. Never believe their lies they give you on the phone. You are NEVER talking to a CEO or any officer in charge. The ones answering the phones are in India. Do you really think they care? Those same customer service people go to classes teaching them how to fuck with you over on the phone. That is all they do.
2. I had already gone to Time Warner being without service for two weeks. Frontier sent me a bill. The lying bastard told me I would not be sent a bill. That is the only true words that came out of his mouth.

3. Don't feel sorry for Verizon. They HAD to sell out. They were facing millions in lawsuits, so they had to sell. They sold to the lowest bidder. Guess who.

So, in closing, I say they should take a shit and use their mouths for toilets.

 – About 1 Week ago.

Fuck these guys. Internet and phones for my business are down and they can't come out for 6 days.

I can run internet on a hotspot no problem. However, I call to have my phone...

Fuck these guys. Internet and phones for my business are down and they can't come out for 6 days.

I can run internet on a hotspot no problem. However, I call to have my phone forwarded to my cell phone. The first excuse I received was that they couldn't forward my line with my phone being down. WTF? The only reason I want to forward is because the phone is down. After 30 more minutes, the rep told me she "messaged" some department that can do it, but she doesn't have direct contact with them. Who the fuck came up with this department structure? I will continue that battle with them tomorrow.

The real pisser is that it was one of their workers that screwed it up. We were fine all morning, then later you see this guy working near the box and on the roof. Shortly after that our shit doesn't work, along with the business next to us.

 – About 2 weeks ago.

NO service (TV+Internet+phone) for three days now since Saturday. The earliest they said it can be fixed will be Friday this week (6 days later). After mutiple calls, finally a tech came today but...

NO service (TV+Internet+phone) for three days now since Saturday. The earliest they said it can be fixed will be Friday this week (6 days later). After mutiple calls, finally a tech came today but without calling us first so no one is available. Called Frontier and they could not find any service call records. I just want to cancel my service with Frontier and go someone else!!!

 – About 2 weeks ago.

Both phone & internet were cutting out anywhere from a few minutes up to 10 days. The problem continued for 2 months without being repaired. The customer service people didn't seem to care if it...

Both phone & internet were cutting out anywhere from a few minutes up to 10 days. The problem continued for 2 months without being repaired. The customer service people didn't seem to care if it was working or not. The service persons would arrive 2 to 3 days late and not do anything. After numerous phone calls and lack of repairs we closed our account and switched carriers. Although the FCC stats that after 2 days of no service the contract is nullified, after 10 days of no service Frontier insists that I owe them money for service not provided. I have found over 3,500 similar cases online without much looking. Looks like they are in for another class action lawsuit. I suggest save yourself the frustration of dealing with this company and use a different carrier.

 – About 2 weeks ago.

ILLINOIS FRONTIER COMMUNICATION IS BAD I WANT THEM TO FEEL SHAME...

ILLINOIS FRONTIER COMMUNICATION IS BAD I WANT THEM TO FEEL SHAME

 – About 2 weeks ago.

FRONTIER COMMUNICATION I WANT THEM TO SUFFER I WANT THEM TO PERISH FOR FUCKING WITH MY FAMILY INTERNET ACCESS YOU MOTHERFUCKER SHOULD HAVE CONSEQUENCES OF YOUR WORK ETHICS...

FRONTIER COMMUNICATION I WANT THEM TO SUFFER I WANT THEM TO PERISH FOR FUCKING WITH MY FAMILY INTERNET ACCESS YOU MOTHERFUCKER SHOULD HAVE CONSEQUENCES OF YOUR WORK ETHICS

 – About 2 weeks ago.

lol, laughing at all the gamers whining about the Frontier. Get a life you sloths. ...

lol, laughing at all the gamers whining about the Frontier. Get a life you sloths.

 – About 2 weeks ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 2 weeks ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 2 weeks ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 2 weeks ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 2 weeks ago.

We had contract with Verizon for 45$ per month after frontier took over they charged us 79$per month with low speed internet so we called them about the billing issue which they did nothing but keep...

We had contract with Verizon for 45$ per month after frontier took over they charged us 79$per month with low speed internet so we called them about the billing issue which they did nothing but keep charging for more unauthorized tax we had cancelled the service on May and shipped back the router to them on this month we got charged from them TWICE for total of 170$ when I called them about this charge they can't even give me a explanation why we r being charged that much after the cancellation and yet they ask me another payment for next Month for 79$!! Are they lost their fucking mind? They are very shady business they will do anything in their power to rip off from customers and we just letting them getting away with that?

 – About 2 weeks ago.

When my Verizon FIOS contract was about to expire in April, I contacted Frontier to see how much it would cost to continue service with them since they had taken over Verizon FIOS. I was told $150...

When my Verizon FIOS contract was about to expire in April, I contacted Frontier to see how much it would cost to continue service with them since they had taken over Verizon FIOS. I was told $150 per month, so I didn't switch to another provider. My bill comes and it is $290 for the month. I complain, and Frontier says I was overbilled and my monthly fee should be $140 or less. I get my next bill and it is for $580. I call to complain, and Frontier says I don't qualify for any rate lower than $290 per month-- even though that is what I was promised twice-- and that I owe Frontier the $580 plus late fees now. So, I switched to Time Warner-- which is charging me about $100 per month for the same services. I refuse to pay anything to Frontier. And, I sent Frontier notice that I am charging Frontier $10 per day per device to store the old Verizon property (cable boxes, remote oontrols, etc.) on my property-- until such time as Frontier arranges to have it picked up! Frontier's business model is fraud, deception, and stealing. Stay as far away from this company as you can.

 – About 2 weeks ago.

Seriously what joke of a company...stupid ass people did a horrible installation and let in a bunch of rats into my house because they ran the wire through the screen to the crawl space. What a bunch...

Seriously what joke of a company...stupid ass people did a horrible installation and let in a bunch of rats into my house because they ran the wire through the screen to the crawl space. What a bunch of idiots...then they won't take responsibility for their mistake...here is the number of the regional manager for southern calidornia...his name is pie...no waiting...310-947-0928...call him direct and bust his balls just like they have fucked everyone else...I cancelled my service and will never ever use them for anytjong again.

 – About 2 weeks ago.

Frontier sucks. 12 year customer with steady decline in services. Decline accelerated this last year. After billing errors and multiple outages, last outage went a week.

Finally...

Frontier sucks. 12 year customer with steady decline in services. Decline accelerated this last year. After billing errors and multiple outages, last outage went a week.

Finally called to cancel as we have the option of Cable. Cable!, we are choosing Comcast over Frontier? Yet even the cancellation experience at Frontier was horrible.

First the Frontier agent told me my renewal was October so I needed to pay $100 early termination fee. Since I had been a customer for 12 years I couldn't understand how I was on an annual cycle and replied that I considered myself to be month to month. My argument was not accepted.

I asked for the termination date to be a week prior when service went down but was told they would need to schedule a tech to restore service first. I made a snarky comment suggesting she could try to schedule a tech since it was unlikely a tech would show up anyway since they stood up my last four schedule service times.

After much debate I failed to get the early termination fee waived. I guess the $100 will be my benefit for never having to talk to Frontier again. Plus I have no idea how they will bill this correctly since any change to billing tends to be submitted in error. Will wait to see how the final bills shows up.

I now feel like I should have moved to Comcast several years ago instead of trying to work with Frontier. Comcast tech was scheduled for two days later, arrived exactly on schedule, and service was active within an hour including running a new line. Fast and gliche free. Frontier sucks.

 – About 2 weeks ago.

I encourage all to do as I did and report Frontier to the FCC. The form is easy to submit online at fcc.gov. My retail business has had no internet for 4 days now and they have done nothing about it....

I encourage all to do as I did and report Frontier to the FCC. The form is easy to submit online at fcc.gov. My retail business has had no internet for 4 days now and they have done nothing about it. Retail without ability to process credit cards is a business killer.

 – About 2 weeks ago.

Ok...so after my initial call back in the beginning of MAY to set us phone and internet (unfortunately in an area where Frontier is the only game in town) I finally got a service call to set up the...

Ok...so after my initial call back in the beginning of MAY to set us phone and internet (unfortunately in an area where Frontier is the only game in town) I finally got a service call to set up the service on a rental home today. I spoke to them every day this week to make sure that they were going to be there. They said YES, everything is set for Friday. My Husband drove 6 hours, 330 miles, for this. Well, I called this morning to check again and suddenly there is a coding problem and the appointment has been pushed off. I am still on the phone with them, more than an hour and a half later, as they are trying to 'fix' the problem and get someone there.....ARE YOU KIDDING ME!!???!!??!! THis company is the worst company!!! I can not understand how anyone can work for them in customer service knowing that the work that they do either is ineffective or they will be apologizing for other people's ineffectiveness!!!

 – About 2 weeks ago.

I've been having all the same problems the rest of this blog is talking about, my last run in with customer service j was told "if you able to turn your tv on your getting service" and...

I've been having all the same problems the rest of this blog is talking about, my last run in with customer service j was told "if you able to turn your tv on your getting service" and "I don't know why you Americans feel like your entitled to credits" you can imagine I was calling India... After that comment and my 12 year commitment to Verizon I decided enough was enough and changed to another company. I revived my bill in the mail today and they are trying to charge me $335 for local calls (I have free long distance) $200 cancellation (no new contract was stated) and a munch of random changes that don't match the previous months bills. How is a class action lawsuit started, I'm reading everywhere the way this complaint is bending people over and screwing them with a 10 foot bat, and no good outcomes. LAW SUIT. Someone has to have info somewhere.

 – About 2 weeks ago.

Interest out, can't maintain a stable dsl connection worth a fucking damn, it up for about 2 minutes then goes back down, talked to a representative more than once, we have an outage, and it's...

Interest out, can't maintain a stable dsl connection worth a fucking damn, it up for about 2 minutes then goes back down, talked to a representative more than once, we have an outage, and it's currently being worked on, note: this "outage" has been for over two fucking weeks. I play competitive cod, and I never had this kind of trouble with fucking fios before Verizon sold out to this failed abortion of a company.

 – About 2 weeks ago.

Frontier customer service chat is horrible. It seems like they hire people who have no understanding or qualification of how the systems here work. Every time I deal with them, it's at least 1...

Frontier customer service chat is horrible. It seems like they hire people who have no understanding or qualification of how the systems here work. Every time I deal with them, it's at least 1 hour of trying to explain IN EXACT SPECIFIC DETAIL the problem. They still don't understand after 1 hour. Customer service should be able to assist you in finding a resolution, these guys just give you more problems.

To depict in more simpler terms. If you go to a restaurant and order a burger. You take one bite of your burger and you notice a piece of hair in it. You complain to your server (FRONTIER) and you tell them "THERE IS A PIECE OF HAIR IN MY BURGER." They would reply, "I am sorry that there is a piece of hair in your burger, how may I be of better service to you today?" With that, you try to calmly tell them that you would like another burger for which they would go to the back of the restaurant and then not come back at all. Then they would send out someone else to give you a bill for the burger. At that point, you would have to spend another few hours explaining to them how you should not be charged for the burger for which they think you should still be paying for even with a piece of hair in it.

 – About 2 weeks ago.

It's a shame there is no competition for Frontier here. They certainly don't care about keeping their customers happy. You pay for internet to work maybe 10% of the time....

It's a shame there is no competition for Frontier here. They certainly don't care about keeping their customers happy. You pay for internet to work maybe 10% of the time.

 – About 2 weeks ago.

REALLY?! @FrontierCorp is out at the house again. Internet, phone & tv. No tech until next TUESDAY. @AskFrontier #frontiersucks...

REALLY?! @FrontierCorp is out at the house again. Internet, phone & tv. No tech until next TUESDAY. @AskFrontier #frontiersucks

 – About 2 weeks ago.

If you're in California and you're looking for other options outside of Frontier. Check out www.socaltelephone.com
These guys got my business back on line ASAP! There customer service...

If you're in California and you're looking for other options outside of Frontier. Check out www.socaltelephone.com
These guys got my business back on line ASAP! There customer service center has NO AUTOMATED ANSWERING MACHINES what a relief after being bounced around from robot to robot with Frontier. If you're struggling with Frontier check these guys out they were extremely helpful and got my business back online. :)

 – About 2 weeks ago.

We were warned of the pending transition from Verizon FIOs to Frontier. Had a two year contract with Verizon renewed July 7, 2015 till 2017. Frontier has lowered our internet speed, will not honor our...

We were warned of the pending transition from Verizon FIOs to Frontier. Had a two year contract with Verizon renewed July 7, 2015 till 2017. Frontier has lowered our internet speed, will not honor our Verizon contract till 2017 at the rate we were contracted with Verizon. So, we are now shopping around for a different phone/internet provider. Will also can the asshats at Frontier as our relatives back east who have them say they are the worst around.

 – About 2 weeks ago.

Used to love FIOS with Verizon. Now their customer service is slow, tech support doesn't know what they are doing. The on demand programming is now either missing or out of date. Frontier took...

Used to love FIOS with Verizon. Now their customer service is slow, tech support doesn't know what they are doing. The on demand programming is now either missing or out of date. Frontier took what was good and has ruined it!

 – About 2 weeks ago.

I have had nothing but problems since the transition. I didn't realize that the reason my 2 bluray players were malfunctioning and turning off bluray movies was actually because of the Internet...

I have had nothing but problems since the transition. I didn't realize that the reason my 2 bluray players were malfunctioning and turning off bluray movies was actually because of the Internet connection! I had never had that problem, so it never occurred to me that it could be the service. Our contract just ran out last week and my bill went up over $70, so now I have canceled, but not sure who to use for Internet in my area because every service has horrible ratings! Very frustrated, I took Fios for granted and now......aaaaahhhh

 – About 2 weeks ago.

Trying to upgrade my internet speed. Asked the jack-ass sales rep on the phone what my options where. Asked what the cost to change the speed on internet OR what price would be to re-bundle...

Trying to upgrade my internet speed. Asked the jack-ass sales rep on the phone what my options where. Asked what the cost to change the speed on internet OR what price would be to re-bundle everything. These people are so bad. Can't answer my questions and NEVER got me a straight answer on anything. Not rocket-science. FRONTIER SUCKS ASS.... This is how NOT to run a company. The worse i've ever dealt with. Would rather sit over at DMV as they are 10 times better...

 – About 2 weeks ago.

Spoke with their "Executive Customer Service" office after I filed complaint with Texas Attorney General. She said no adjustment or refund if the service is not "completely down". ...

Spoke with their "Executive Customer Service" office after I filed complaint with Texas Attorney General. She said no adjustment or refund if the service is not "completely down". Internet at worse than dialup speeds from 1991 and missing features on phone and spotty TV, when I'm paying out the ass for everything, is "completely down" in my book. She had communicated to the TX AG that she couldn't get ahold of me (2 days after first call) and I assume closing the case. No ma'am. I am reopening complaint, filing another, whatever, with the AG. And the FTC. And the FCC. Have all chat logs, etc., which will be going on Youtube shortly, along with my story about Frontier. Not paying Frontier another dime of what they're trying to charge me. Have had terrible service ever since they took over. Already switched providers.

 – About 2 weeks ago.

I currently use Southern California Telephone Company as my telephone and internet service provider for both my home and business and i have to say, i couldn't be happier about making the decision...

I currently use Southern California Telephone Company as my telephone and internet service provider for both my home and business and i have to say, i couldn't be happier about making the decision to go local with my services. It seems like all of my friends and neighbors are having issues and im just over here like "what do you mean you don't have internet". Just thought i would rub it in everyones face that im in riverside,ca with no issues. Southern California Telephone Company 4 life ya'll :)

 – About 2 weeks ago.

I have frontier at home and at my business, I have been with them for 20+ years, Why you ask? Because in my area
Frontier is all I can get, I have connection problems, slow data speeds, wifi...

I have frontier at home and at my business, I have been with them for 20+ years, Why you ask? Because in my area
Frontier is all I can get, I have connection problems, slow data speeds, wifi distance issues all the time, every time I give them a call, guess what ? They can't seem to see any problems on their end, REALLY ! How about checking on my end. It has gotten soooo bad that I named my SSID's "Frontier Sucks" for home and "Frontier Sucks #2" for my work, yes the number 2 stands for shit, just like it is. I had a tech come to my house to "FIX" my issues, he must have saw my SSID, because he left me a crappy note and said to call customer service back and ask them for help because he is not helping me, sucks to suck HUH.

 – About 2 weeks ago.

Internet has been down twice this week. What's going on. Can someone tell me?...

Internet has been down twice this week. What's going on. Can someone tell me?

 – About 2 weeks ago.

On Demand rarely works since the switchover from Verizon. Frontier rarely updates the shows, and when I do find something to watch, then there is often a connection issue. Tired of paying more for...

On Demand rarely works since the switchover from Verizon. Frontier rarely updates the shows, and when I do find something to watch, then there is often a connection issue. Tired of paying more for less.

 – About 2 weeks ago.

I have so much anger for this incompetent joke of a "IP". I have been dropped 52 times in the last 24 hours. I wish they would just dissolve into a big shit puddle and get it over with. I...

I have so much anger for this incompetent joke of a "IP". I have been dropped 52 times in the last 24 hours. I wish they would just dissolve into a big shit puddle and get it over with. I am so angry that we were dumped on this ******* company.

 – About 2 weeks ago.

I loved FIOS. Then Frontier comes in and sucks balls. Totally....

I loved FIOS. Then Frontier comes in and sucks balls. Totally.

 – About 2 weeks ago.

Fuck these incompetent imbeciles. Forced to transfer from Verizon (California) over to these retarded asswipes. Can't maintain a stable connection for over 10 minutes, I will ping a server and...

Fuck these incompetent imbeciles. Forced to transfer from Verizon (California) over to these retarded asswipes. Can't maintain a stable connection for over 10 minutes, I will ping a server and receive no ping back. Of course there is nothing wrong on their end because these trained monkeys are incapable of diagnosing anything. These ever living fuckwits are the only ISP in my area. Fuck you shit fucks.

 – About 2 weeks ago.

Frontier completely sucks. Service with Verizon was fine. I was without service for three weeks when they did the switch over. Now the line at best will get 80 MBs for about 90% of its trip and...

Frontier completely sucks. Service with Verizon was fine. I was without service for three weeks when they did the switch over. Now the line at best will get 80 MBs for about 90% of its trip and then die to dial up modem speed. After months of dealing with these idiots, I filed a BBB complaint. They would not even offer me back the full amount that I had an outage. Then to make it worse, they said a tech support guy would call me. The end result was a technical support person called me and left a message to call back to their main support line where I had waited hours and hours before. These guys are truly the stupidest idiotic going to be sued company I have ever dealt with. Fuck Frontier.

 – About 2 weeks ago.

Paying for 50/50. Getting 14/0...timed out. I can't even send out an email with an attachment. When I call them the download speed improves temporarily, then returns to s-l-o-w in about a day. ...

Paying for 50/50. Getting 14/0...timed out. I can't even send out an email with an attachment. When I call them the download speed improves temporarily, then returns to s-l-o-w in about a day. My service was quite good with Verizon. Now a disaster.

 – About 3 weeks ago.

Useless pricks...

Useless pricks

 – About 3 weeks ago.

We took a deal from Costco for Direct TV. Hated Frontier. Loving Direct TV. They had a special that took care of the Frontier contract. Don't remember all the particulars. Just glad to be rid of...

We took a deal from Costco for Direct TV. Hated Frontier. Loving Direct TV. They had a special that took care of the Frontier contract. Don't remember all the particulars. Just glad to be rid of Frontier.

 – About 3 weeks ago.

Was switched and actually had no issues until this evening. Just rented a movie and successfully paid $5.49 for a preview of the movie. Called and was told this movie is a part of "the...

Was switched and actually had no issues until this evening. Just rented a movie and successfully paid $5.49 for a preview of the movie. Called and was told this movie is a part of "the outage". Now I get the pleasure of calling tomorrow to ask for a refund. To recap, paid $5.49 and now will have spent two days on the phone so I can get my money back for the preview I purchased. Frontier Sucks.

 – About 3 weeks ago.

Frontier just bought out Verizon Fios Florida and ever since then our internet is even worse than it was under Verizon. We used to complain about how terrible Verizon was, but Frontier is on a whole...

Frontier just bought out Verizon Fios Florida and ever since then our internet is even worse than it was under Verizon. We used to complain about how terrible Verizon was, but Frontier is on a whole new level of bad.
I'll be canceling soon and going to Brighthouse. Hopefully they don't suck too.

 – About 3 weeks ago.

I was paying for 25mB and getting 125kB speed. "Service" is an oxymoron because there is none. Went to Time Warner and got great service and extra box, I can record up to 6 channels... and...

I was paying for 25mB and getting 125kB speed. "Service" is an oxymoron because there is none. Went to Time Warner and got great service and extra box, I can record up to 6 channels... and here's the kicker... ran speed test and pegged the gauge, which read 238mb and 26mb upload.

Need to buy a football helmet because I am still kicking myself in the head for having Frontier for so long.

It pays to look around for better deals.

 – About 3 weeks ago.

I was watching a movie with my dad, and right when it's getting to the end after watching the movie for the bast two hours, the audio decides to stop, leaving us with just the picture. This...

I was watching a movie with my dad, and right when it's getting to the end after watching the movie for the bast two hours, the audio decides to stop, leaving us with just the picture. This wasn't our speakers, because when we paused for a little bit, the audio would come back on, and then start breaking up, and then just stop all together. Thanks for ruining watching a great movie with my dad Frontier :)

 – About 3 weeks ago.

My contract ended last month, which I'm completely thankful for! My bill went up to $60 for 15 Mbps internet. I called to cancel, and after nearly an hour of being on the phone, I tell the rep...

My contract ended last month, which I'm completely thankful for! My bill went up to $60 for 15 Mbps internet. I called to cancel, and after nearly an hour of being on the phone, I tell the rep that I can't afford $60 internet when I was paying $35 before, so I want to cancel. She has the audacity to tell me that there's a special for 50 Mbps internet for $74. At least the cancellation was quick (so far). There should be a class action lawsuit against this company for intermittent service and overcharging customers.

 – About 3 weeks ago.

Spent the night trying to download Warcraft. 12 hours and 20 GB downloaded equals less than 1MPS.
Did a speedtest and got 5 MPS.

All this on my "50 MPS" service. Seems like...

Spent the night trying to download Warcraft. 12 hours and 20 GB downloaded equals less than 1MPS.
Did a speedtest and got 5 MPS.

All this on my "50 MPS" service. Seems like fraud to me.

 – About 3 weeks ago.

Alright! My speed test just hit 34/34 today, besting the 20/15 I had been testing since Frontier took over. Too bad I'm paying for 75/75. This is a fucking joke. I had consistent 70/60 when...

Alright! My speed test just hit 34/34 today, besting the 20/15 I had been testing since Frontier took over. Too bad I'm paying for 75/75. This is a fucking joke. I had consistent 70/60 when Verizon was running the service.

 – About 3 weeks ago.

I really just hate this company. I had AT and T until Frontier bought them out in Connecticut. I play a lot of video games and ever since Frontier replaced AT and T in my area, I started getting a...

I really just hate this company. I had AT and T until Frontier bought them out in Connecticut. I play a lot of video games and ever since Frontier replaced AT and T in my area, I started getting a crap ton of ping spikes and disconnects. When I called Frontier's customer service about it, the representative on the phone just said that the company is currently having a problem with congestion and are working on it (but provided no time frame for when this problem will be resolved). I really hope that Frontier will improve soon otherwise I will just switch to Cox, which is in my area too I think.

 – About 3 weeks ago.

I am a person who plays a lot of video games.

I had problems with Verizon disconnecting frequently. With frontier, it has only gotten worse. And there are times when the internet goes...

I am a person who plays a lot of video games.

I had problems with Verizon disconnecting frequently. With frontier, it has only gotten worse. And there are times when the internet goes down to 40 kbps, from a high of 5-40 mbps.

I can't do ANYTHING with frontier, I constantly get disconnected from matches, and I get constant packet loss.

Frontier, I hope your shitty company goes out of business. Fuck you guys, time warner pulls a lot of sneaky shit but at least they're half reliable.

Go fuck yourselves

Signed,
The whole world

 – About 3 weeks ago.

Complete shit company ever. Here in GA they charge me $60 for basically 3rd world. At least comcrap gives a 50/20 which is light years better than frontiers "high speed" 8/3 absolute garbage ...

Complete shit company ever. Here in GA they charge me $60 for basically 3rd world. At least comcrap gives a 50/20 which is light years better than frontiers "high speed" 8/3 absolute garbage

 – About 3 weeks ago.

High speed my ass will be cancelling in 2 weeks cannot wait...

High speed my ass will be cancelling in 2 weeks cannot wait

 – About 3 weeks ago.

It's atrocious that my T-Mobile LTE is over 12 TIMES FASTER than frontier's service. Being promised 30/30 I get 8/2 while on LTE I got 101/30 wtf. Not to mention that their customer support is...

It's atrocious that my T-Mobile LTE is over 12 TIMES FASTER than frontier's service. Being promised 30/30 I get 8/2 while on LTE I got 101/30 wtf. Not to mention that their customer support is about as intelligent as a bag of rocks and they send me a router with the capability of a fucking potato. Top it off how they add an extra $110 for no reason and when I try to quit they give me a $200 "termination" fee. I will be leaving this shit company and never look back. Fuck you frontier and your "high speed" internet

 – About 3 weeks ago.

2 words: Fuck frontier...

2 words: Fuck frontier

 – About 3 weeks ago.

Horrible service, want out of my contract!!! The speeds have gone to absolute crap, before when it was Verizon I was getting 60 Mb/s download and 40 Mb/s upload, and this was a consistent average,...

Horrible service, want out of my contract!!! The speeds have gone to absolute crap, before when it was Verizon I was getting 60 Mb/s download and 40 Mb/s upload, and this was a consistent average, sometimes it would be as High as 75Mb/s, and it would never dip below 50 Mb/s and 25 Mb/s, download and upload respectively. Now with this new buy out with Frontier Communications I struggle to barely even get 20 Mb/s download and a measly 10 Mb/s for upload. This is ridiculous I still pay the same but now I don"t even get half the speed, I want out of my contract ASAP

 – About 3 weeks ago.

These people are the worst. NO customer service and my internet has gottne so slow. No on demand on the TV and today my telephone is not working at all....

These people are the worst. NO customer service and my internet has gottne so slow. No on demand on the TV and today my telephone is not working at all.

 – About 3 weeks ago.

iv never even used Craptier and they suck...

iv never even used Craptier and they suck

 – About 3 weeks ago.

Frontier Communications is total CRAP! Ever since the switch I have had nothing but problems. I don't get the channels that are supposed to be a part of my package. As a result of that none of...

Frontier Communications is total CRAP! Ever since the switch I have had nothing but problems. I don't get the channels that are supposed to be a part of my package. As a result of that none of my on demand services work. It tells me "you will have to add this channel" To top it all off my supposed 100/100mb Internet speed has gone to pure garbage. I am actually experiencing LAG! Frakking LAG! I haven't seen that in 10 years. Of course the Florida state attorney general steps in and makes them "promise to do better"... REALLY! She is pretty much worthless. I think someone needs to start a class action lawsuit.

 – About 3 weeks ago.

Frontier's customer service and internet services suck. I wish Verizon never sold out and honestly it is the worst thing to ever happen. I hate them so much! ...

Frontier's customer service and internet services suck. I wish Verizon never sold out and honestly it is the worst thing to ever happen. I hate them so much!

 – About 3 weeks ago.

Every day and in every way, Frontier DNS gets worse and worse. First it was just delays resolving. Now it is full blown timeout failures. Can't pull updates from Microsoft. Can't pull...

Every day and in every way, Frontier DNS gets worse and worse. First it was just delays resolving. Now it is full blown timeout failures. Can't pull updates from Microsoft. Can't pull updates from the iTunes app store. Can't get to various websites. So, thank you Verizon, for leaving us with this trailer trash "communications" company.

 – About 3 weeks ago.

It would be nice to get the service I was promised... Maybe some on demand... Etc. tired of my bill going from 100 with Verizon then after buyout to 170 and not getting on demand... Nice. Oh btw...

It would be nice to get the service I was promised... Maybe some on demand... Etc. tired of my bill going from 100 with Verizon then after buyout to 170 and not getting on demand... Nice. Oh btw don't bother calling they have a trashy message about how they are experiencing high volume of calls and hang up. What a trashy buyout. Not to mention the bastards have monopoly in my area... So no other providers.... I guess internet card and PlayStation vue? I didn't want to be a cord cutter but shit they made it simple.

 – About 3 weeks ago.

It would be nice to get the service I was promised... Maybe some on demand... Etc. tired of my bill going from 100 with Verizon then after buyout to 170 and not getting on demand... Nice. Oh btw...

It would be nice to get the service I was promised... Maybe some on demand... Etc. tired of my bill going from 100 with Verizon then after buyout to 170 and not getting on demand... Nice. Oh btw don't bother calling they have a trashy message about how they are experiencing high volume of calls and hang up. What a trashy buyout. Not to mention the bastards have monopoly in my area... So no other providers.... I guess internet card and PlayStation vue? I didn't want to be a cord cutter but shit they made it simple.

 – About 3 weeks ago.

Frontier sucks.

Had a simple DSL modem failure. Several calls to get Frontier agree to send a replacement for self installation. The next day a field tech calls and explains my service...

Frontier sucks.

Had a simple DSL modem failure. Several calls to get Frontier agree to send a replacement for self installation. The next day a field tech calls and explains my service is unique and can't be self installed. It required a field tech to visit which totally isn't true since I have swapped modems with telephone tech support in the past.

And you guessed it, on the set time for field service they no showed. I took off of work. Of course Frontier did not call and I had to call them the next day. They had no explanation nor notes.

I power cycled modem until it would limp along. Randomly rebooted but at least some data was passing. Then I received a bill for $85 service charge. I didn't even want the service call since it should have been self install. And since they didn't show the charge was frustrating.

First call they agreed to credit but said it could take two billing cycles. What? 45 days later the charge still existed. I called and they didn't show any credit. Long call they agreed to credit but couldn't say when. They again had no explanation why tech didn't show.

I called BBB and within 24 hours a senior rep called. They were able to give an immediate credit but she indicated tech had showed up but no one answered the door. This person had no answer why the previous to calls didn't share this information. Nor why they would charge for an otherwise free service call.

60 days later ticket still open. Modem still reboots infrequently. Data limping along.

 – About 3 weeks ago.

Frontier sucks. Had defended and supported Frontier for years but that is now over.

Referred a family member to Frontier DSL who bought a home. She took a day off only to have...

Frontier sucks. Had defended and supported Frontier for years but that is now over.

Referred a family member to Frontier DSL who bought a home. She took a day off only to have installer no show. When called was told the installer decided they couldn't install the high speed that was ordered so instead of installing any service decided to not perform the schedule installation.

She changed the order to the slower speed as recommended. Second installation also no showed. When she called (of course Frontier never proactively initiates contact) was told service wasn't available at this location. She kindly informed them there was service at this location with the previous owners just two weeks before. Frontier rep fought her and stated there was no service on this street. She hung up, poled her neighbors who all have Frontier DSL. She called back and persuaded them to acknowledge they certainly do service this street and rescheduled installation.

3rd installation no showed. She called and was told the same thing as the original no show that the service ordered couldn't be installed and the installer chose not to show up. She ordered whatever she could get. They promised to send a modem for self installation. Modem was never sent. No tech arrived.

I wrote the local GM. Received to response except a tech showed up unannounced and installed the service weeks later. Call center claims modem was sent but hardware never arrived.

Hopefully she never experiences a problem need a field tech. Frontier DSL is her only choice so she is stuck.

 – About 3 weeks ago.

TBJSE
So I have spent total of 1 hr and 20 minutes trying get the promotion discount they promised at sign up time to be applied to my account.

Common scene: three call, drop...

TBJSE
So I have spent total of 1 hr and 20 minutes trying get the promotion discount they promised at sign up time to be applied to my account.

Common scene: three call, drop calls, three people three different answer. In the end, circle to sales department,

Incompetent ? or dirty business practice because they know you have no choice?

 – About 3 weeks ago.

Worst damn company on the planet. We can stream about ten seconds at a time then buffer for two or three minutes. I hate you bastards....

Worst damn company on the planet. We can stream about ten seconds at a time then buffer for two or three minutes. I hate you bastards.

 – About 3 weeks ago.

Since frontier took over Verizon I have had. So many problems ... Internet, tv, phone. They lie, they can not be understood, they pass you off to another person wo. Is equally without an answer.

Since frontier took over Verizon I have had. So many problems ... Internet, tv, phone. They lie, they can not be understood, they pass you off to another person wo. Is equally without an answer.
They were not prepared for the takeover. The fcc dropped the ball on this one. Several people got nice condos on this deal. If you sign up for their service, the you will regret it.



 – About 3 weeks ago.

Last month marks the THIRD TIME Frontier has tried to OVERCHARGE me! Their billing support reps are utterly USELESS and amazingly casual LIARS!...

Last month marks the THIRD TIME Frontier has tried to OVERCHARGE me! Their billing support reps are utterly USELESS and amazingly casual LIARS!

 – About 3 weeks ago.

Frontier is the most useless company I have ever had to deal with. I come from Verizon, I am so sorry they sold us, another Wall Street deal. If there was another viable cable company I would change....

Frontier is the most useless company I have ever had to deal with. I come from Verizon, I am so sorry they sold us, another Wall Street deal. If there was another viable cable company I would change. Our only other choice just got bought out just like Verizon so I would be going from the frying pan into the fire. Frontier lies, cuts off the phone during holds and never wants me to have a paper trail about their communications with me.

 – About 3 weeks ago.

FRONTIER SUCKS. Thats what I put in my browser, and it brought me here. You know why? BECAUSE THEY REALLY, REALLY, SUCK!

I'm paying for 54 Mbps service. You know what I'm...

FRONTIER SUCKS. Thats what I put in my browser, and it brought me here. You know why? BECAUSE THEY REALLY, REALLY, SUCK!

I'm paying for 54 Mbps service. You know what I'm getting? Fucking .72Mbps. Thats right, 0.72! Not even a full 1 Mbps!

I cant stream ANY video, so Netflix and youtube are out of the question. Hell, I can just barely get through to any websites, and that takes forever.

Frontier SUCKS so bad, that I'm even pissed at Verizon for selling it to them, and I wont be doing anymore business with Verizon either, after my contract runs out!

Burn in HELL FRONTIER!

 – About 3 weeks ago.

Frontier is one of the most disorganized, mis-managed, and outdated telecommunications our business has had to deal with. They ALWAYS point the issue back at the CUSTOMER, even though they KNOW the...

Frontier is one of the most disorganized, mis-managed, and outdated telecommunications our business has had to deal with. They ALWAYS point the issue back at the CUSTOMER, even though they KNOW the problem is on their end. They are not customer friendly nor do they care if they retain their current customers. We had an issue where our existing equipment worked great and when Frontier insisted we use their equipment, we had to spend almost $2,000 to have our IT vendor get involved, and in the end, we could not use Frontier's equipment and had to figure out a work-around. I wrote to Frontier and complained; they did not even offer a mutually agreeable reimbursement. DO NOT USE THEM. Thank you for letting me vent.

 – About 3 weeks ago.

I have never hated any company more than I hate this good for noting POS Frontier. The worst EVER!...

I have never hated any company more than I hate this good for noting POS Frontier. The worst EVER!

 – About 3 weeks ago.

any suggestions on how to break the service contract?
...

any suggestions on how to break the service contract?

 – About 3 weeks ago.

Frontier sucks bad. Just called and the idiot hung up on me. I had to ask her 4 times before she finally admitted she's a temp working from the Philippines....

Frontier sucks bad. Just called and the idiot hung up on me. I had to ask her 4 times before she finally admitted she's a temp working from the Philippines.

 – About 3 weeks ago.

Ummm yeah....just read everyone else's story and that will pretty much sum it up. I can't stream Netflix anymore. Technician never showed up after spending 2-1/2 hours on the phone with...

Ummm yeah....just read everyone else's story and that will pretty much sum it up. I can't stream Netflix anymore. Technician never showed up after spending 2-1/2 hours on the phone with someone in the Philippines to set a time. If i can figure out how to get my phone service for my business away from these guys, I'm done and off to Direct or Dish

 – About 3 weeks ago.

Frontier Sucks, SUCKS and SUCKS!!!...

Frontier Sucks, SUCKS and SUCKS!!!

 – About 3 weeks ago.

I was with Verizon for YEARS and had no issues. Prices were higher, but worth it. I work from home and keep getting cannot connect errors, everything is slow and horrible. Customer service is not...

I was with Verizon for YEARS and had no issues. Prices were higher, but worth it. I work from home and keep getting cannot connect errors, everything is slow and horrible. Customer service is not worth my time, even more frustrating. I moved to Time Warner. Got a $300 Visa prepaid card and my service is $30 cheaper every month. I even have Epix and Starz for free for a year! Frontier is gone on Saturday, CANT WAIT!!!!

 – About 3 weeks ago.

I'm at my end with this Frontier bullshit. What other Internet provider is available ?...

I'm at my end with this Frontier bullshit. What other Internet provider is available ?

 – About 3 weeks ago.

daniel.mccarthy@ftr.com (CEO)
kathleen.abernathy@ftr.com (EVP)
steve.gable@ftr.com (EVP and CTO)
john.jureller@ftr.com (EVP and CFO)
john.lass@ftr.com (EVP and field ops)

daniel.mccarthy@ftr.com (CEO)
kathleen.abernathy@ftr.com (EVP)
steve.gable@ftr.com (EVP and CTO)
john.jureller@ftr.com (EVP and CFO)
john.lass@ftr.com (EVP and field ops)
cecilia.mckenney@ftr.com (EVP and chief customer officer)
mark.nielsen@ftr.com (gen counsel & secretary)
tim.travaille@ftr.com (SVP, integration)
kath.weslock@ftr.com (EVP & chief people officer)

regional presidents by name:

melinda.white@ftr.com (president west region)
rhonda.lutzke@ftr.com (president south region)
becky.potts@ftr.com (national region)
robert.pero@ftr.com (central region)
ken.arndt@ftr.com (east region)
mike.flynn@ftr.com (southeast region)
greg.stephens@ftr.com (mid-south region)

 – About 4 weeks ago.

Fios internet down for 4 days now. This happens several months ago and verizon sent out a crew within an hour. Now Frontier cant even tell me if they can fix it. Some shit about the ticket going to...

Fios internet down for 4 days now. This happens several months ago and verizon sent out a crew within an hour. Now Frontier cant even tell me if they can fix it. Some shit about the ticket going to internal. Whatever the fuck that means. Bye Bye switching service right now. You really do suck the big one. What a tradgic buyout. Short there stock because it gonna tank.

 – About 4 weeks ago.

I would vent also but its pointless. I hate these companies. My fondest wish is for over the air to come back bigger and better than ever. I have one here in "remote" Sarasota County and get...

I would vent also but its pointless. I hate these companies. My fondest wish is for over the air to come back bigger and better than ever. I have one here in "remote" Sarasota County and get 49 channels, none of them terribly good or robust. But it helps my anxiety to watch them.

 – About 4 weeks ago.

Its fucking bullshit how you pay 60 dollars a month for "high speed internet", but really the only thing frontier does every MONTH IS DRIVE BY YOUR HOUSE AND THROW A BAG OF DOGSHIT AT IT...

Its fucking bullshit how you pay 60 dollars a month for "high speed internet", but really the only thing frontier does every MONTH IS DRIVE BY YOUR HOUSE AND THROW A BAG OF DOGSHIT AT IT

 – About 4 weeks ago.

Its fucking bullshit how you pay 60 dollars a month for "high speed internet", but really the only thing frontier does every MONTH IS DRIVE BY YOUR HOUSE AND THROW A BAG OF DOGSHIT AT IT cr6dk...

Its fucking bullshit how you pay 60 dollars a month for "high speed internet", but really the only thing frontier does every MONTH IS DRIVE BY YOUR HOUSE AND THROW A BAG OF DOGSHIT AT IT cr6dk

 – About 4 weeks ago.

I am moving to Newbury Park, CA, and tried to setup new FiOS service with Frontier. The agent I originally spoke with could not schedule install because they were "too busy" and they would...

I am moving to Newbury Park, CA, and tried to setup new FiOS service with Frontier. The agent I originally spoke with could not schedule install because they were "too busy" and they would have to call me back. I told them to make sure to call my cell phone number. Two days later, they left me a voicemail on my landline number (not cell phone like I asked) telling me the next install date is two weeks. Ugh. Okay. I called them back the next business day, and now the next installation date is JULY 24th. I originally called them on about 6/1, so it will take ALMOST TWO MONTHS to install new service! I spoke with a supervisor, but there was nothing she could do. Looks like it will be Time Warner for me.

 – About 4 weeks ago.

Being told that I have to wait 45 days until an installer comes to my house to install. Customer service reps lack courtesy, common sense, and people skills. ...

Being told that I have to wait 45 days until an installer comes to my house to install. Customer service reps lack courtesy, common sense, and people skills.

 – About 4 weeks ago.

Plano,TX. The power supply unit of the fios equipment has been dead for a week.Tried to call them thousand times during the week, finally made an appointment on Today. No shows. Keep calling technical...

Plano,TX. The power supply unit of the fios equipment has been dead for a week.Tried to call them thousand times during the week, finally made an appointment on Today. No shows. Keep calling technical support, and their answers are the same, you will receive the phone call at anytime today. Wish I could have another choice in this area.

 – About 4 weeks ago.

Three words. Absolutely shit service ...

Three words. Absolutely shit service

 – About 4 weeks ago.

Seriously, it's unreal that a company can treat it's customers so horribly. I tried to start a chat session on their web site and was directed to call their customer service number. I called...

Seriously, it's unreal that a company can treat it's customers so horribly. I tried to start a chat session on their web site and was directed to call their customer service number. I called it and went throught the directions as to which service I needed only to have their phone systme hang up on me. So I called back and now I've been on hold for a half hour!!!! They have the absolute worst customer service I have ever experienced. They get a big fat "F" in customer service.

 – About 4 weeks ago.

TV Everywhere services for me have been off and on, almost entirely off, since the switch. They worked perfectly with Verizon. It seems nobody can even acknowledge the issue or give me a timeframe as...

TV Everywhere services for me have been off and on, almost entirely off, since the switch. They worked perfectly with Verizon. It seems nobody can even acknowledge the issue or give me a timeframe as to when they will begin working again. A good part of my TV watching occurs away from home at the office, and now I no longer have that service. Stay away.

 – About 4 weeks ago.

Alright listen Frontier, if some shit head in my league game is going to make me play Volibear, I would like to stay connected through at least lanning phase. Maybe instead of dropping my connection...

Alright listen Frontier, if some shit head in my league game is going to make me play Volibear, I would like to stay connected through at least lanning phase. Maybe instead of dropping my connection every 5 times in 2 minutes, you should at least not make me pay a hundred fucking dollars for your shitty ass service a month. If I could have it my way I would sue the shit out of whoever the fuck owns this company. It's bad enough I can't switch to a different provider. I HAVE to pay for your shit tier internet otherwise I don't have any to begin with, but with the quality of it, it's like it doesn't exist. You have no idea how bad I want to beat the actual living shit out of the company owner and paint the walls with their organs.

 – About 4 weeks ago.

Gamer here. Constant packet loss ruining my life. RUINING IT...

Gamer here. Constant packet loss ruining my life. RUINING IT

 – About 4 weeks ago.

The day after switchover from Verizon FIOS to Frontier, my phone and internet ceased to work. 911 was also inactive. The repair person was a no-show. The call center wait times were typically an hour...

The day after switchover from Verizon FIOS to Frontier, my phone and internet ceased to work. 911 was also inactive. The repair person was a no-show. The call center wait times were typically an hour long, with miserable service requiring follow-up calls. One operator outright lied to me and said he reconnected my line, "just wait ten minutes." After ten days with no phone service I switched to Charter, who in turn had delays transferring my phone number from Frontier. I received a bill from Frontier covering the period of time when I had no service plus a full month after I switched to Charter. I also also billed for a termination fee, despite justifiable termination due to never having a contract with Frontier, lack of 911 service, Frontier lying about fixing the service, excessive wait times, and Frontier lying about having a repair person show up. I have never had a worse experience with a service provider in my lifetime.

 – About 4 weeks ago.

These sons of bitches are crooks I pay my bill and they don't deliver anything but problems fuck frontier...

These sons of bitches are crooks I pay my bill and they don't deliver anything but problems fuck frontier

 – About 4 weeks ago.

Absolutely horrible. Changing service to someone else...anyone else....

Absolutely horrible. Changing service to someone else...anyone else.

 – About 4 weeks ago.

How can they suck so bad? - did they not buy all of Verizon's servers, etc.? Verizon was expensive but delivered performance wise pretty much. As soon as Frontier took over the internet seems...

How can they suck so bad? - did they not buy all of Verizon's servers, etc.? Verizon was expensive but delivered performance wise pretty much. As soon as Frontier took over the internet seems throttled and streaming or even updating apps on an iPad may stall out. Their TV programming sucks too - we still don't have didly-doo for selection in on-demand (although there now seems to be quite a bit more "adult" selections). So far the only + is getting BeIn channel for motorsports (which was a $20/month upper on Verizon) - I'm guessing as soon as they figure out that we're getting that channel it will go away and be part of an add-on package. If I trusted Time Warner a bit more I'd have already dropped Frontier and switched to a combo of Time Warner for ISP & DirectTV - but I had Time Warner previously and their internet wasn't 100% reliable either so now we are stuck at the moment. I can't believe they will be able to stay in business for very long if they maintain service as it is now....

 – About 4 weeks ago.

"Smooth transition" my ass. After Verizon left us with Frontier Communications, our internet service is beyond ridiculous. Customer service reps in India say they are just doing updates in our...

"Smooth transition" my ass. After Verizon left us with Frontier Communications, our internet service is beyond ridiculous. Customer service reps in India say they are just doing updates in our area due to the switch. I can't watch a show without getting dropped 4 times in 20 minutes. I couldn't even load the USA today app to read the news this morning.

This crap should be illegal. They have yet to adjust our bill to reflect the fact that we are PAYING FOR A SERVICE WE AREN'T RECEIVING.

 – About 4 weeks ago.

Don't understand why I still do not have all my on demand channels, getting through to customer service is like nailing Jell-O to a tree, when I finally get some one to the line, they know...

Don't understand why I still do not have all my on demand channels, getting through to customer service is like nailing Jell-O to a tree, when I finally get some one to the line, they know nothing. Will be changing to TWC ASAP!

 – About 4 weeks ago.

Frontier was acceptable until they got in bed with Yahoo. Now the whole damn thing is in the toilet....

Frontier was acceptable until they got in bed with Yahoo. Now the whole damn thing is in the toilet.

 – About 4 weeks ago.

I wanted to cancel my inside wiring service plan of 8.99 per month. I have been a fios customer for 7 years.

After 40 minutes talking to some customer service center in India?, they...

I wanted to cancel my inside wiring service plan of 8.99 per month. I have been a fios customer for 7 years.

After 40 minutes talking to some customer service center in India?, they wanted my entire social security number, not just the last four numbers.

Wow! Really? To cancel 8.99 off of a 171.00 a month bill,

After I complained about giving my number, I magically got disconnected.

Gonna change to Direct or Dish

 – About 4 weeks ago.

Just placed my order to switch to Time Warner. Frontier has scammed me and from the looks of it, pretty much the entire states of Texas, Florida, and California. Daniel McCarthy should be...

Just placed my order to switch to Time Warner. Frontier has scammed me and from the looks of it, pretty much the entire states of Texas, Florida, and California. Daniel McCarthy should be waterboarded, but with infected urine instead of water. PS: Frontier, give me the money you stole from me and get the F out. Reported to AG and FCC.

 – About 4 weeks ago.

What a freakin' FIASCO! I will be cutting the cord on Monday! FRONTIER SUCKS!!!...

What a freakin' FIASCO! I will be cutting the cord on Monday! FRONTIER SUCKS!!!

 – About 4 weeks ago.

Hard to believe this this company has managed to stay in business. Goes to show how addicted to TV and the internet we are that this cast of crooks can get rich off of such bad service. ....

Hard to believe this this company has managed to stay in business. Goes to show how addicted to TV and the internet we are that this cast of crooks can get rich off of such bad service. .

 – About 4 weeks ago.

Worst customer service ever. No internet since a week ago, no show for service tech appointment after waiting a whole day for their "8am-9pm" appointment, can't understand techs Over the...

Worst customer service ever. No internet since a week ago, no show for service tech appointment after waiting a whole day for their "8am-9pm" appointment, can't understand techs Over the phone when the lines go out of the country, no one calls back....

 – About 4 weeks ago.

Rachel McGalian should be in jail. ...

Rachel McGalian should be in jail.

 – About 4 weeks ago.

Ever since the Verizon split I've lagged my balls off and it's made my internet awful......

Ever since the Verizon split I've lagged my balls off and it's made my internet awful...

 – About 4 weeks ago.

My services has been completely screwed up since the Verizon split. I have never in my life dealt with such incompetent people in my life. You would have thought I was asking them to preform brain...

My services has been completely screwed up since the Verizon split. I have never in my life dealt with such incompetent people in my life. You would have thought I was asking them to preform brain surgery or something. These people don't understand basic concepts, I had to walk them through my trouble and every time I speak with some. They want me to reboot everything, that must be plastered on poster everywhere in there office in Panama. Cause that is their solution for everything, missing channels. Reboot you box please, box will not power up! Can you please unplug it for 60 seconds.. If there was ever a need to remove a companies operating license, this is it. Frontier needs to change their name to unable to provide service provider. I finally gave up an change to bright-house. 50K+ customers leaving a month.

 – About 4 weeks ago.

Never dealt with company like this before. 2 weeks internet problem since transitioning from verizon to frontier. Can not figure out what is going on. Missed verizon, sucks frontier....

Never dealt with company like this before. 2 weeks internet problem since transitioning from verizon to frontier. Can not figure out what is going on. Missed verizon, sucks frontier.

 – About 4 weeks ago.

Currently on hold again because they can't find their asses with both hands and a GPS. 500+ complaints here, and the CEO is taking $6.2 mil a year... maybe he should get of his ass or his yacht...

Currently on hold again because they can't find their asses with both hands and a GPS. 500+ complaints here, and the CEO is taking $6.2 mil a year... maybe he should get of his ass or his yacht and start earning that money by demanding his people do things right, or fire them.

 – About 4 weeks ago.

Cancelled service after an attempt to do what they call is a supersede (name transfer) because my roommate moved out. well turned into a big fiasco. They ended up cutting the service off and...

Cancelled service after an attempt to do what they call is a supersede (name transfer) because my roommate moved out. well turned into a big fiasco. They ended up cutting the service off and telling me its fine that they would get the internet back up and running to other reps telling me i need to set up a new account. Since the time of the shutdown it was 05-25-16 to today 06-3-16 without any service whatsoever. Now they are telling me two more weeks. I know some people held out longer with no service. My advice to anyone if they cant turn the service on within 4 days. either new account or name transfer. Then drop them and go somewhere else. The reason i say 4 days I got time warner coming out in 4 days to get internet service. None of the reps know what they are doing and their systems do not do a good job of saving any information it is mind boggling to me how unprepared Frontier is with taking over Verizon Fios for one and two how incompetent they are in general. Also did I mention how long it takes them to get some answers about 20 to 30 minutes per department and sometimes you are right back where you started with nothing accomplished or questions answered. lol thats the best one!!!

 – About 4 weeks ago.

My grandma have a good time with verizon and now, frontier charged her 100$ instead of her month 10$. YOU F***ING SUCK FRONTIER. OVERCHARGING SENIORS IS NOT FUNNY....

My grandma have a good time with verizon and now, frontier charged her 100$ instead of her month 10$. YOU F***ING SUCK FRONTIER. OVERCHARGING SENIORS IS NOT FUNNY.

 – About 4 weeks ago.

As a business customer I had to wait 2 weeks to get someone
to come out to our office (yes 2 fucking weeks). Then on the last
day they found out we switched to Brighthouse - Duh!!! and...

As a business customer I had to wait 2 weeks to get someone
to come out to our office (yes 2 fucking weeks). Then on the last
day they found out we switched to Brighthouse - Duh!!! and then
never showed up period. EVERYONE needs to switch their service
now!!!!!!!!!!!!

 – About 4 weeks ago.

WORST COMPANY EVER!!!!...

WORST COMPANY EVER!!!!

 – About 4 weeks ago.

Just straight up fuck you frontier your probably jacking yourselves off then satisfying your customers and probably losing out on potential millions, you ruined my gaming experience...

Just straight up fuck you frontier your probably jacking yourselves off then satisfying your customers and probably losing out on potential millions, you ruined my gaming experience

 – About 4 weeks ago.

Frontier is the definition of "NEBULOUS" in every respect. Just try the never ending loop when using their written instructions....

Frontier is the definition of "NEBULOUS" in every respect. Just try the never ending loop when using their written instructions.

 – About 4 weeks ago.

fuck frontier. they sent a shitty router that never connects to the internet. I can't wait until i can smash the piece of shit router when i switch over. screw frontier a million times over...

fuck frontier. they sent a shitty router that never connects to the internet. I can't wait until i can smash the piece of shit router when i switch over. screw frontier a million times over

 – About 4 weeks ago.

Frontier is a complete joke, there DSL service in Hedgesville, WV is completely worthless. I wish there was some competition. They need to go away. ...

Frontier is a complete joke, there DSL service in Hedgesville, WV is completely worthless. I wish there was some competition. They need to go away.

 – About 4 weeks ago.

Not a damn good thing to say about this company....WTF...lost some of my channels....on demand is a total joke now.....why why would I ever pay another month......

Not a damn good thing to say about this company....WTF...lost some of my channels....on demand is a total joke now.....why why would I ever pay another month...

 – About 4 weeks ago.

Wow! What a bunch of complete a**holes at Frontier. Months after recent rollout, we have no internet service. Limited land line phone service and none of our DVRs work. Frontier says it'll be...

Wow! What a bunch of complete a**holes at Frontier. Months after recent rollout, we have no internet service. Limited land line phone service and none of our DVRs work. Frontier says it'll be next Tuesday before they know what's wrong and maybe longer to fix. I'm a seven-year customer of Verizon. Have all movie channels, sports channels, FIOS and bundle services. Time Warner here we come!

 – About 4 weeks ago.

I can't get my show!...

I can't get my show!

 – About 4 weeks ago.

Internet is absolutely awful since our area got bought out from Verizon to Frontier. We experience a 10% packet loss on our internet which is HUGE! I can't play any games or stream YouTube...

Internet is absolutely awful since our area got bought out from Verizon to Frontier. We experience a 10% packet loss on our internet which is HUGE! I can't play any games or stream YouTube videos or practically do anything at all because 10% of our data is not transmitted thanks to Frontier's servers. Complete trash. My part time job relies on the stability of my internet, which has been non-existent since Frontier showed up. I'm filing a report to the California attorney general.

 – About 4 weeks ago.

I use to be able to rewind shows, now I can't. WTH! I've called regarding my phone, they hung up on me. I'm beyond done with this company....

I use to be able to rewind shows, now I can't. WTH! I've called regarding my phone, they hung up on me. I'm beyond done with this company.

 – About 4 weeks ago.

Internet is fine. The on demand TV channels never got fixed. For a while the listings improved, now they have gone downhill.
No NBC and CNBC.
AMC is missing shows.
Fox is missing...

Internet is fine. The on demand TV channels never got fixed. For a while the listings improved, now they have gone downhill.
No NBC and CNBC.
AMC is missing shows.
Fox is missing shows.
HBO - no new movies are being posted.
And these are only the ones I look at.

 – About 4 weeks ago.

My friend said there's going to be no internet in our area for 2 days! And this week we are off of school for summer! Thanks, Frontier! -__-...

My friend said there's going to be no internet in our area for 2 days! And this week we are off of school for summer! Thanks, Frontier! -__-

 – About 4 weeks ago.

TERRIBLE SERVICE. THEY HAVE A NO CARE CUSTOMER PROGRAM
I was supposed to have a technician yesterday afternoon. they did not give me any window of times but anytime in the afternoon (bad). At...

TERRIBLE SERVICE. THEY HAVE A NO CARE CUSTOMER PROGRAM
I was supposed to have a technician yesterday afternoon. they did not give me any window of times but anytime in the afternoon (bad). At 5pm, I chatted online with very poor answer, that I'm still on schedule! I called the help desk, the rep was nice on the phone, apologized and told me to be patient that I'm still on schedule, he will call the dispatch as well.
I called again at 8:15pm, I chatted online again the same poor replied. I called the help desk, after losing the rep taking care of my issue, I called back again. The rep was very nice again, apologized several times and told me that he will personally call to be sure they will be here first service in the morning.
Nobody showed up, I called at 10:15am, the rep put me on hold and I lost him! I called back, After a long conversation and Apologizing for the situation. All I got is that they will come servicing today for sure, on the last technician call of the day !!!! Sure!!! (Yesterday, this morning and now last call of the day)
I asked during those calls to speak with a supervisor but they told me that it will not change anything.

I don't know what else to do!

They are giving me no choice but to look for another vendor.

 – About 4 weeks ago.

I have been on the phone with Frontier and transferred to 3 different people - including tech support twice! All just to watch HBO Go. Which they told me I cannot watch on the HBO channel, I have to...

I have been on the phone with Frontier and transferred to 3 different people - including tech support twice! All just to watch HBO Go. Which they told me I cannot watch on the HBO channel, I have to login to the live frontier tv app. Which of course did not work when I tried to login. Now almost 2 hours of phone time later, Still not able to login. This is beyond frustrating and they DO NOT GIVE A SHIT!

Also, they have the the worst HD tv out there. It's not even true HD. It's like 756k instead of 1080, let alone 4k.
Plus, it's expensive. My cable and phone bill is 300 a month? WTF??? I would switch, but where I live does not have any satellite availability.

Frontier knows they suck. They tried to get me to switch to Dish. Through them. I hate frontier.

Everyone I know has billing issues with them, being backbilled after they cancel service.

 – About 4 weeks ago.

Common thieves and criminals - stupid ones at that. Only way to deal with them is to terminate your service (term used very loosely) and go elsewhere - likely at half the price for service that...

Common thieves and criminals - stupid ones at that. Only way to deal with them is to terminate your service (term used very loosely) and go elsewhere - likely at half the price for service that actually works. Send no more money to them for service you're not receiving. Just because someone sends you a bill, doesn't mean you blindly pay it. Why not send them a bill for your wasted time? Demand that they pay it. They're incompetent liars and the free market will certainly take care of them. Frontier - what goes around, comes around! You're scum.

 – About 4 weeks ago.

Wow. Where to start? Too many reasons to enumerate here. Suffice it to say, they suck huge. I keep getting disconnected from their customer support, just for starters. ...

Wow. Where to start? Too many reasons to enumerate here. Suffice it to say, they suck huge. I keep getting disconnected from their customer support, just for starters.

 – About 1 Month ago.

I'm part of the Dallas, TX Verizon to Frontier debacle. Like the person from Plano commented below, they won't credit my account until the overall disaster they've caused is fixed. In...

I'm part of the Dallas, TX Verizon to Frontier debacle. Like the person from Plano commented below, they won't credit my account until the overall disaster they've caused is fixed. In the meantime, I've been paying a lot of money for a product I'm not receiving. My phone has no calling features, and my internet has gone from the 25/25 I've had for the past 4 years to 5/1 at best. They're common scammers. Not that I expect it to help my case, but I'm documenting my complaints to the TX Attorney General, the FCC, and the FTC. I figure Frontier has outright stolen about $400 from me to date. Rhonda Lutze, Frontier's "south area president", belongs in jail.

So, I'm firing the arrogant little shits and switching providers. As soon as my new service is installed, I'm sure I'll wait on the phone an hour to speak with someone who can't speak English in order to cancel Frontier. That's OK, because I won't be paying their final bill anyway. It's the only way to get back the money they've stolen from me. Who's paying for my first 2 months of TWC? That's right - Frontier's paying!

Frontier - eat shit!

 – About 1 Month ago.

Home phone went out sometime today in thousand oaks, waited forever for customer support, no response. Latest of multiple problems....

Home phone went out sometime today in thousand oaks, waited forever for customer support, no response. Latest of multiple problems.

 – About 1 Month ago.

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This...

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This was never the case with Verizon. My internet speed is def. downgraded but I am paying the same high prices. I was also billed 3X in May. I called to iron out the billing and fix the internet speed and I had a huge wait time of over 45 minutes on the phone and my problems are not resolved. The idiot rep kept telling me I don't have an outstanding bill...--yes I know, I paid May 3X dim wit. What is a better option Comcast or U-Verse in Southern Cal?

 – About 1 Month ago.

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This...

Frontier Fios really sucks! I was happy with Verizon Fios--expensive yes, but good technology/speeds and solid customer service. Now, I only have wifi if I am in the same room as my router. This was never the case with Verizon. My internet speed is def. downgraded but I am paying the same high prices. I was also billed 3X in May. I called to iron out the billing and fix the internet speed and I had a huge wait time of over 45 minutes on the phone and my problems are not resolved. The idiot rep kept telling me I don't have an outstanding bill...--yes I know, I paid May 3X dim wit. What is a better option Comcast or U-Verse in Southern Cal?

 – About 1 Month ago.

WOW THEY SUCK SO BAD, I CANT GET ON ANY WEBSITES, GOOGLE KEPT NOT LOADING, ITS LAGGING SOO BAD..... its worse than dial up, someone please make these people go out of buisness! btw verizon you suck...

WOW THEY SUCK SO BAD, I CANT GET ON ANY WEBSITES, GOOGLE KEPT NOT LOADING, ITS LAGGING SOO BAD..... its worse than dial up, someone please make these people go out of buisness! btw verizon you suck you sell out! btw your tv channels suck too......

 – About 1 Month ago.

Why did Frontier give me to aol ? I hate aol and my computer freezes up and is running slower...Thanks Verizon..What else can you do to me today !!!!...

Why did Frontier give me to aol ? I hate aol and my computer freezes up and is running slower...Thanks Verizon..What else can you do to me today !!!!

 – About 1 Month ago.

I have had Verizon for as long as they have been installed in La Quinta California and never but once had a incident of outage or any problems at all and the one time I did have a problem they were...

I have had Verizon for as long as they have been installed in La Quinta California and never but once had a incident of outage or any problems at all and the one time I did have a problem they were out the very next day at 8 o'clock in the morning to fix it and They did! I am handicapped and homebound and I have all my social outlets on the Internet I count on my Internet and TV to work to have any entertainment at home or anything and I have no problem or reason to complain about Verizon whatsoever at all.... April 1 which I think must be a elongated April Fools' Day came along and my Internet for the first time ever started to flutter I have paid for 300 MB up and 300 MB down Internet service from Verizon and a bundle deal I paid a total of $210 a month and got all of the premium channels and unlimited long distance on my phone which I don't even use now my first months bill May from April was $460 approximately and I called Frontier for the first time, after hearing horror stories from people and on the Internet not experienceing that myself thought that they were making a lot of it up and over-stating the problems they were having I now see that they were not after spending seven hours on and off the phone with Frontier first of all when you call a customer service number you would expect to be able to understand and hear clearly the operator I could not hear or understand anything they said except for the first four words the person said to me which I think was recorded i'm not sure if it's a language problem and the call centers are in a different country and if they are I feel bad for saying anything about this but i can't tell because the "voice" coming through from the other end is so distorted that I can't tell if it's a language barrier or just a bad phone now I thought it was just the first person I talked to was not able to speak clearly or it was a bad connection. But after now over 15 phone calls most BECUSE they hung up or I was disconnected every time I've called them they've asked for a secondary number to call me back on and I've never received a call back Intel yesterday and I was just one of the phone calls that I've had with them yesterday 65 others that was disconnected after I had told the whole stipulation and story to the person And after all that and waiting on hold I would get disconnected rafter they usually asked me for the phone number to call me back on that's when I would happen and they were not call me back so when they call me back this yesterday I know that they can call me back now they just don't or they don't write down my number correctly or something I don't know so now I have no service after I called them for a reason because my Internet was at 20 MB down and 1.2 MB up after resetting my OMB and resetting my modem and my cable box and my computer and everything else I now have no service nothing has reconnected and I'm sitting here on my cell phone trying to figure out why the person had me reset everything after I told them I had just done that and then they had done something on their side and now nothing works nothing so I'm sitting here in my wheelchair in my house unable to do anything about it but sit here and tell Friday between the hours of 8 AM and 5 PM they will be here sometime between those times and thank God I don't have a job... wait I do online, but I can't do it? Then I got a call today and now well I did have a job but now I was just fired !! BECUSE I can't connect to Internet ? I was in the Business tear of Verizon because they had better customer service and faster response to outages then the residential service did but I find out from front tier that I'm now in the residential side and I don't have those benefits anymore also I was in a special program with Verizon Fios to get a discount on everything and now I don't have that anymore in fact the person that I talk to the last on the phone from front tier told me to wait until this all Fixed, to apply for that Program again ? But I just received a bill today from front tier for an amount of $1200 and they expect me to pay that and the past due amount as soon as I possibly can And they would credit my account for the approximate two weeks that I have not had service after they fix my service but they want me to pay the bill for the service that I have a received before I get and they would credit my account for the approximate two weeks that I have not had service after they fix my service but they want me to pay the bill for the service that I haven't received before I get a a adjustment of my bill or a credit they called and adjustment but I assume it is a credit but you never know maybe they might charge me more for not having service so as of right now I've been sitting here for approximately two weeks with no service and I am to see here in till Friday and the technician that God is to send down from heaven above is going to fix the problem that they can't figure out what it is from their offices somehow he's going to fix it by doing something magically inside of my house even though the router is working properly and the OMB is working properly and tack I'm even getting a signal through the fiber-optic line and nothing is changed at all except for Verizon's name not being on my bill anymore now I just says Frontier so why is my service not working ????? I don't know and I design networks at company's with over 100+ workers and networks at data centers like level 3 and big company's I can't name BECUSE of DND agreements and I have no idea why when I called frontier they told me to open up my router ? I was like oh let me get a screwdriver then she said to open a browser window and type 1.92.168.1.1 and I said do you mean 192.168.1.1 and she said yes I said well I would but I have changed my networks default IP address but I am logged into it now and she said go to wireless and I said I have the wireless turned off and she said well that's the problem and I said that I turned off the radios and she was like what ? And I said I was a network tech and she had the balls to say that she was of frontier technician specialist o laughed my butt off and continue to last for about four more minutes because I was so frustrated because as I was laughing the phone got disconnected but I know that she hung up on me and she didn't call me back that was after A two hour phone call that I have been transferred to three different people and I'm still supposed to remain sane I don't know how that supposed to work ??? When I started this post it said that there was no limit to how long or how many characters I type and that turned out to be true because this is the longest post side of her posts in my entire life

 – About 1 Month ago.

They added a whole bunch of stuff to my bill without my permission bringing my bill up to 230.00 a month and will not remove the charges. I removed my movie channels and got cheaper Internet and they...

They added a whole bunch of stuff to my bill without my permission bringing my bill up to 230.00 a month and will not remove the charges. I removed my movie channels and got cheaper Internet and they raised it way higher I was paying 183.00. This company sucks so bad and I will be stopping there service real soon

 – About 1 Month ago.

I'm a prisoner to frontier because my building is HOA. 6 weeks without phone. Many service calls, no shows and no fix. Many, hours on the phone. ...

I'm a prisoner to frontier because my building is HOA. 6 weeks without phone. Many service calls, no shows and no fix. Many, hours on the phone.

 – About 1 Month ago.

I wish this did some good, however I fear they really do not have the ability, willingness, technology, or even care about their customers or for that matter their employees.
I live in Bryson...

I wish this did some good, however I fear they really do not have the ability, willingness, technology, or even care about their customers or for that matter their employees.
I live in Bryson City N.C. and I have contacted the OTP line 3 times (office of the President ) you get a supposed upscale CSR (customer service rep) president is always too busy to care about the people who send him $$ monthly.
At times I get a whopping 3 mg down and .6 up and I was told I was lucky I was getting that!
I moved from So. Fla. leaving Comcast where I was getting 50 mg down and burst to 75 to 100 mg down and the rain did not affect my phone, internet or cable services, the local cable company line stops about 1/2 mile away as soon as they get here there are 22 of us going to jump ship, and they pass another 20+ homes on the way, hopefully Frontier will get what they obviously want... us all to leave them!

 – About 1 Month ago.

Horrible service, frequently goes out, frequent slow downs. Will be switching very soon!...

Horrible service, frequently goes out, frequent slow downs. Will be switching very soon!

 – About 1 Month ago.

I called Frontier to remove the phone service from my (formerly Verizon) FiOS package. After hours on chat and on the phone, I finally got through to someone who understood what I wanted and placed...

I called Frontier to remove the phone service from my (formerly Verizon) FiOS package. After hours on chat and on the phone, I finally got through to someone who understood what I wanted and placed the order. 3 days later, Frontier turned off my Internet and cable.

I spent 110 minutes on the phone and spoke to three different people, having to start all over each time I got transferred to someone else. They claim they can't reinstate my old account and turn the service back on because as far as they are concerned, the account is cancelled. So now I have to way four days for a tech -- a tech who I don't need, because I don't want them to change anything in my current setup.

After reading some of the other stories here, it looks like it is unlikely that the tech will actually show up, anyway.

I had Verizon FiOS for 11 years and never once had any problems whatsoever.

 – About 1 Month ago.

Wow... I had the exact same experience as the person in College Station TX on the exact same time frame (May 18-20). Now have basic cable and 25Mbps Internet for the same price I was paying for just ...

Wow... I had the exact same experience as the person in College Station TX on the exact same time frame (May 18-20). Now have basic cable and 25Mbps Internet for the same price I was paying for just ( and slower ) DSL..

 – About 1 Month ago.

Down again in Manhattan Beach. Frontier sucks!...

Down again in Manhattan Beach. Frontier sucks!

 – About 1 Month ago.

If you ever plan on playing an online Video game, DO NOT GET OR KEEP FRONTIER! It is worth the effort to switch isp's, you'll be so much happier with your connection afterwards....

If you ever plan on playing an online Video game, DO NOT GET OR KEEP FRONTIER! It is worth the effort to switch isp's, you'll be so much happier with your connection afterwards.

 – About 1 Month ago.

thisv god damn frontier internet service in brookville indiana,is the pits,goes out at least 4 btimes per day average.4 times this morning allready.i really am thinking of going to dish,you god damn...

thisv god damn frontier internet service in brookville indiana,is the pits,goes out at least 4 btimes per day average.4 times this morning allready.i really am thinking of going to dish,you god damn fucking basterds, eat shit and die you pukes.TWHM6

 – About 1 Month ago.

Frontier is the worst. At least with Verizon our internet didn't go out once a day. Even if they offered free services, I wouldn't take it so I wouldn't need to deal with this piece of...

Frontier is the worst. At least with Verizon our internet didn't go out once a day. Even if they offered free services, I wouldn't take it so I wouldn't need to deal with this piece of shit company.

 – About 1 Month ago.

Our cable is out; we have no wifi. They can't send anyone to our house for 6 days!!!...

Our cable is out; we have no wifi. They can't send anyone to our house for 6 days!!!

 – About 1 Month ago.

HBO Go still broken...

HBO Go still broken

 – About 1 Month ago.

We pay for 30 Mb/s Internet. When we were still with Verizon, I would get 10-20 Mb/s when using Wifi, which is expected. Ever since we were forced over to Frontier, I get between 1-3 Mb/s. That is...

We pay for 30 Mb/s Internet. When we were still with Verizon, I would get 10-20 Mb/s when using Wifi, which is expected. Ever since we were forced over to Frontier, I get between 1-3 Mb/s. That is unacceptable. This is easily the worst experience I have ever had with anything. Does anyone know how I can get in contact with a contract killer? I think a certain CEO needs a special visit.

 – About 1 Month ago.

Worst damn service on the planet. Two soup cans and a string would be better. Jiggle the wire seems to be their answer for everything. Shitty service like this could only exist in markets with no...

Worst damn service on the planet. Two soup cans and a string would be better. Jiggle the wire seems to be their answer for everything. Shitty service like this could only exist in markets with no competition.

 – About 1 Month ago.

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He...

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He never came. I tried calling Frontier about it, and after being on hold for half an hour, we had a technician scheduled to come Friday. Friday arrives, and still nothing. I call Frontier again, and I find out that IT WAS RESCHEDULED TO A MONTH LATER. I'm done with their crap, and switched to a much better ISP

 – About 1 Month ago.

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He...

Verizon FIOS got bought out by Frontier Communications while I was moving to a new home. On a Saturday, I had Frontier schedule a technician to come connect my router to my internet on Monday. He never came. I tried calling Frontier about it, and after being on hold for half an hour, we had a technician scheduled to come Friday. Friday arrives, and still nothing. I call Frontier again, and I find out that IT WAS RESCHEDULED TO A MONTH LATER. I'm done with their crap, and switched to a much better ISP

 – About 1 Month ago.

My brother in law told me about his experience with Frontier in Long Beach. Multiple outages on several services lasting for days! Since I had worked in this industry for over 35 years, I could not...

My brother in law told me about his experience with Frontier in Long Beach. Multiple outages on several services lasting for days! Since I had worked in this industry for over 35 years, I could not believe what I was hearing. Plus a rate increase? Wow!!

 – About 1 Month ago.

Lol, so if I fail my online class because I can't connect to the Internet due to Frontiers bullshit I feel like Frontier should reimburse me for my class. Also pay for the extra year of tuition I...

Lol, so if I fail my online class because I can't connect to the Internet due to Frontiers bullshit I feel like Frontier should reimburse me for my class. Also pay for the extra year of tuition I will need since I will not graduate on time. This is some serious bullshit. My phone hasent connected to the wifi in a week. I'm using the 4g on my phone and I'd like to have some wifi please.

 – About 1 Month ago.

Frontier is absolutely the worst company ever. It is like going back to the Dark Ages where they can do anything they want without fear of repercussions. On May 24th my service was supposed to be...

Frontier is absolutely the worst company ever. It is like going back to the Dark Ages where they can do anything they want without fear of repercussions. On May 24th my service was supposed to be switched to a faster internet and extreme TV package. Instead of getting upgraded service My service completely stopped working. No internet and no TV. When I spoke to customer service they show the order is completed. After spending over 10 hours and 20 different phone calls with tech support in the Philippines and customer service folks in Virginia and other places I still have no service. I've been given the run-around forever. Now I'm told they're issued a trouble ticket to fix this by May 30th. However at this time I have absolutely no faith that they will actually fix this if it is not fixed by maitre d on the morning of May 31st I'm switching to Time Warner. Good luck Frontier.

 – About 1 Month ago.

I was 3 weeks without internet. Two service calls, no internet! Five more apps for service calls and the tech guys never showed up! 5 times I waited for a call. Then thy send me a bill!!! I have...

I was 3 weeks without internet. Two service calls, no internet! Five more apps for service calls and the tech guys never showed up! 5 times I waited for a call. Then thy send me a bill!!! I have never been treated to such brain dead customer service people.

 – About 1 Month ago.

Frontier failed to honor our existing contract with Verizon. We cancelled our cable with Verizon, and although Frontier didn't forget to take the cable boxes, they forgot not to charge us for a...

Frontier failed to honor our existing contract with Verizon. We cancelled our cable with Verizon, and although Frontier didn't forget to take the cable boxes, they forgot not to charge us for a service we no longer had. Also, the correction to our contract has been botched: wrong dates, no written record of promised monthly rates, no invoices. A big mess. It's ridiculous that their mishandling of the transition from Verizon has actually cost us money. I'm fed up and must check out the alternatives.

 – About 1 Month ago.

Losing phone service is not a disaster.
The way Frontier employs people to (1) not tell the truth (No, No supervisor is present); (2) provide poor service (ever had a chat person just stop...

Losing phone service is not a disaster.
The way Frontier employs people to (1) not tell the truth (No, No supervisor is present); (2) provide poor service (ever had a chat person just stop typing and ignore your questions); and (3) Make service promises (yes, someone will be there between 8 and 5) is a disaster.

Even when the phone service, their core business, is not working well, it is relatively easy to be honest with paying customers and escalate discussions if the customer believes that is important.

If all I experienced was no phone service, I would not be complaining. I am complaining because Frontier has engineered their customer service to fail in worse ways than their core business fails. Sad.

 – About 1 Month ago.

Phone, Internet and tv are all out. No ETA on local outage. On demand hasn't worked since April. Expensive and unacceptable service. Will be dropping them ASAP. ...

Phone, Internet and tv are all out. No ETA on local outage. On demand hasn't worked since April. Expensive and unacceptable service. Will be dropping them ASAP.

 – About 1 Month ago.

Had the tv boxes, DVR, and wifi router/modem in place, all correctly wired, and functional, but the pinheads at Frontier could not turn on the services. Even worse, after several phone calls to...

Had the tv boxes, DVR, and wifi router/modem in place, all correctly wired, and functional, but the pinheads at Frontier could not turn on the services. Even worse, after several phone calls to Frontier, we told them we didn't want our services cancelled, but those ignorant individuals cancelled our service, WITH a credit on the account. One of their head honchos stated they got corrupt data from Verizon, and it's the root of the problem. Doesn't fly. Why did the data work just fine for Verizon? What happened is a Frontier pinhead went monkeying around with the data, because they knew better, and jerked it up bad. This is what I did in the military before retirement in 2013; built computer networks, hardwired them, ran tactical satellite radios, and tied them into the computer network. Funny thing though..... Charter Communications managed to take the order for phone/internet/tv service in ONE day, came out the NEXT day 1 hour BEFORE the scheduled time, and had ALL services up within 1 HOUR! Those Frontier bobble heads must be hardcore union-ites! The level of pure incompetence cannot be rivaled by anyother company! Yeah, I filed a complaint with the CA PUC to get my money BACK! I doubt you could find a Dunce Cap in this country, because Frontier has the market on Dunce Caps cornered!

 – About 1 Month ago.

You guys will love this story.
I work from home. Schedule my internet installation appointment a month in advance - a few days after I move to my new place.

Day comes, no one...

You guys will love this story.
I work from home. Schedule my internet installation appointment a month in advance - a few days after I move to my new place.

Day comes, no one shows up. They say they cant find my account and I never had a scheduled day. 6 hours worth of calls later, I have a new date and new account.. but I have to wait a month for it.

Time goes by, call a week before my setup day to double check everything was good to go. Apparently they deactivated my account with no noted reason. Wtf?

Call AGAIN. Get a new account setup but customer service couldn't set a date because they couldn't get the info to go through on their system and didn't know why. Promised a call at 7am the next day. Of course no one calls.

Reach out to their twitter. They say I have 3 accounts. They fixed everything, they said. Said they reached out to the local managers and technitians and I'd get my internet installed the next day. NO ONE SHOWS UP.

Now a new agent on their Twitter is talking to me saying they never had a date scheduled and that they'll contact the Accounts Manager - who will contact the agent I talked with or call me.

Now I'm in wait. I haven't been able to work for 3 MONTHS because these guys can't get their sh*t together!

My apartments come pre-equipped with FIOS. HOW HARD CAN THIS BE?!!

 – About 1 Month ago.

Failed to show up for installation and rescheduled for two weeks later. No internet and work out of my home. Not a single issue with Verizon in two years...no outage whatsoever....

Failed to show up for installation and rescheduled for two weeks later. No internet and work out of my home. Not a single issue with Verizon in two years...no outage whatsoever.

 – About 1 Month ago.

I haven't had complete service (internet, TV, phone) still they took over from Verizon April 1 2016. My entire system goes down every day after 1130pm so nothing works. Try to reset with box in...

I haven't had complete service (internet, TV, phone) still they took over from Verizon April 1 2016. My entire system goes down every day after 1130pm so nothing works. Try to reset with box in garage and it won't take. Reset in AM but no DVR of shows happen during the outage. Wrote a 8 page letter with disputed with my very partial payment and NEVER heard from anyone. My phone features on TV don't work and was told "Oh a credit will be coming once it's fix. Programmers are working on it. Why did they takeover from Verizon if they can't make anything work correctly. Suppose to have serviceman out today b/t 8-12 it's 205 no call either. When I got ahold of their service I was told, well you know there are other customers with issues....WOW
doesn't help me. I'm sitting here waiting!!!!! My entire neighborhood and adjoining area are all having some sort of problem......make Time Warner look good again.....oh I don't think I could go there either. Loved Verizon, never had an issue

 – About 1 Month ago.

Why does it take 45 minutes to get a LAN line with Frontier? Why do they need to come to my house? I had a phone two years ago - it's just a switch to turn on the service. Why is their customer...

Why does it take 45 minutes to get a LAN line with Frontier? Why do they need to come to my house? I had a phone two years ago - it's just a switch to turn on the service. Why is their customer service so very flippant, condescending and downright rude? Why is this my only option for a phone in my neighborhood?

 – About 1 Month ago.

5 days a week you get the point ...

5 days a week you get the point

 – About 1 Month ago.

Haven't had internet for two weeks now. Frontier said they'd have it up by the 22nd. It's now over a week past that date. Useless company ...

Haven't had internet for two weeks now. Frontier said they'd have it up by the 22nd. It's now over a week past that date. Useless company

 – About 1 Month ago.

Scheduled for an installer to come out Thursday between 2 and 4. Called at 5 to ask what was going on. They told us we were pushed. It would have been nice to get a phone call. They rescheduled for...

Scheduled for an installer to come out Thursday between 2 and 4. Called at 5 to ask what was going on. They told us we were pushed. It would have been nice to get a phone call. They rescheduled for Monday memorial day between 8 and 5. Frontier sucks but it's really the only,option in my area

 – About 1 Month ago.

Internet randomly went out , we call and they say their computers are down and cut us off with " HAVE A GOOD DAY BYE ".
So basically no one can have Internet?
This is the last time...

Internet randomly went out , we call and they say their computers are down and cut us off with " HAVE A GOOD DAY BYE ".
So basically no one can have Internet?
This is the last time I use frontier , switching to a different provider soon.

 – About 1 Month ago.

Worst customer service and support ever. Never had a problem with Verizon. Nothing is working right since they took over and they basically tell you to pound sand even if your going to cancel....

Worst customer service and support ever. Never had a problem with Verizon. Nothing is working right since they took over and they basically tell you to pound sand even if your going to cancel.

 – About 1 Month ago.

I was promised two days in a row that a tech will be out to my house to fix the problem. The problem is the box on the outside of the house so Frontier told me...

I was promised two days in a row that a tech will be out to my house to fix the problem. The problem is the box on the outside of the house so Frontier told me

 – About 1 Month ago.

Wow, I was just told by a oh so helpful Frontier technician that even though my service is broken, I have to pay for it, and they will issue any credits once it's fixed. So to simplify, you want...

Wow, I was just told by a oh so helpful Frontier technician that even though my service is broken, I have to pay for it, and they will issue any credits once it's fixed. So to simplify, you want me to pay for a service that DOES NOT WORK. Until it does work, and then you will credit me? What kind of retarded logic is this? I apologize to any mentally handicapped people it's not fair, even they can understand this is ludicrous

 – About 1 Month ago.

When they reconnected my phone my voice mail message was gone, and I have no idea to get into it. Plus nobody can leave a message. -DD...

When they reconnected my phone my voice mail message was gone, and I have no idea to get into it. Plus nobody can leave a message. -DD

 – About 1 Month ago.

I called in on a Sunday, I was Transfered 4 times, and eventually hung up on, because they did not know how to help me.

I called again on Monday and they helped me to cancel my Quantum...

I called in on a Sunday, I was Transfered 4 times, and eventually hung up on, because they did not know how to help me.

I called again on Monday and they helped me to cancel my Quantum service and order a Turner card so I can switch to Tivo to save money, and stop using their crappy service that lots of ton of feature when they bought out our Verizon Fios Equipment.

4 Days have passed now and my order is still pending and they will not send me the Tuner card. FCC regulations says they have to give me a tuner card option and I dont have to use their box, but they are trying to fight me.

 – About 1 Month ago.

Where do I start... I have had nothing but problems with my phone and Internet intermittently dropping off. 3 days ago.. Tuesday 9am I call and got sent overseas. I asked him not to trouble shoot...

Where do I start... I have had nothing but problems with my phone and Internet intermittently dropping off. 3 days ago.. Tuesday 9am I call and got sent overseas. I asked him not to trouble shoot anything and just send a tech out. He agreed and gave me a time of 3pm7pm on thursday. About 20 minutes later after the call.. my Internet completely dropped out. I call back and spent 4 hours with the first tech support rep. She was typing back and forth for tec support level 2 and level 3 and they couldn't fix the internet. They knocked out my phone line Completely. So level 3 tech support had to rebuild my whole system. In the meantime they disconnected my virtual number. I had to spend another 6 hours getting that back. Your tech support people overseas don't know anything at all. They didn't even know that we have virtual numbers here. Yesterday morning a rep called to tell me the phone number was fixed but it really wasnt. I told her it wasn't and she worked on it so easy more and got it fixed. In the meantime my Internet is still out. So finally I called this morning to find out if they had an ETA.... they told me that my ticket was closed by tech support. So they put in another ticket for a tech to come out next tuesday. At this point my Internet is still down, my phone is still intermittent. My boxes have no programming info on them. I cannot access any on demand content, no caller id on the tv. The person I spoke with today first told me a tech probably came out and fixed it on the outside and closed the ticket. I know for a fact nobody came out, we have cameras outside!!! Lie! Then she tells me that it was done at the central office?... another lie... why wouldn't they ask if it was fixed before cancelling my ticket. Ticket times are every 3 days, and an 8 hour window. I already have another provider coming to hook up new service on monday, but now sinice frontier opened up a new service ticket, they are refusing to port my number. I just cancelled the new ticket... so let's see if it works now...

 – About 1 Month ago.

I work from home. Internet has been out for over a week. I've contacted support 10 plus times (7 calls, 5 chats and now Twitter). Last night alone over an hour spent with support. Two confirmed...

I work from home. Internet has been out for over a week. I've contacted support 10 plus times (7 calls, 5 chats and now Twitter). Last night alone over an hour spent with support. Two confirmed dispatch appointments for someone to come out to fix followed by two no shows with no notifications, so I have to contact them again. Freaking worst company ever. We are bailing and going to another provider. This is beyond Frontiers business model to acquire and not invest in technology, upgrades etc. so expect your service to tank further

 – About 1 Month ago.

A heads up on this cluster fark and things you NEED to know. I went round n round with them for over 30 days and spotty to no service and I have a business account!! Phone TV and Net,,.all out for...

A heads up on this cluster fark and things you NEED to know. I went round n round with them for over 30 days and spotty to no service and I have a business account!! Phone TV and Net,,.all out for weeks!!

1. You MUST report them to the FCC. Best done online..assuming you still have a connection. If we don't we allow them to get away with this crap..this part IS up to us!!

2. All down service credits MUST be requested by phone AFTER your service is working as it should. This department is actually pretty good at giving you credits.

3. Tech support..well seems the ONLY peeps that know their stuff is the old Verizon employees. There are few that were retained after the take over and they even have a super hard time getting your services back. I have been told Frontier really doesn't care of you have crap service ESPECIALLY if you are in a contract. The Corporate attitude is F those people what are they going to do?? switch?? Good then we get free $$ for cancellation. In my case $519.00

4. Don't rag on the person on the other end of the line. Doesn't help and can do more harm..they hold all the buttons. Also they are just folk going to work and these days a job is a job. Frontier sucks for not training or enabling their people to fix your problem.

5. Watch you monthly bills very very closely. This was advice from many employees there. Froniter WILL screw you every chance they can. Its up to you.

6. Report the to the FCC. I can not stress this enough. Silence lets them get away with this crap. The more voices the better!!

 – About 1 Month ago.

After the switch from Verizon my bill went up from 142 to 165 so I called these idiots and after going back and forth they said that they will up my internet to 50/50 and lower HBO so my bill will...

After the switch from Verizon my bill went up from 142 to 165 so I called these idiots and after going back and forth they said that they will up my internet to 50/50 and lower HBO so my bill will stay the same it took them almost 3 weeks and they had work order for that it's stupid because uping internet shouldn't take a work order then I got my new bill and its 368 fucking dollars charges left and right so I told them they have till Monday to fix it. I hate this stupid company and I will be switching to dish or TW

 – About 1 Month ago.

April 5, 2016 Paul CSStates all service should be on April 10th
Sorry for problems we will waive all charges for the outage and the inconvenience, Frontier will calculate and send an email.

April 5, 2016 Paul CSStates all service should be on April 10th
Sorry for problems we will waive all charges for the outage and the inconvenience, Frontier will calculate and send an email.

 – About 1 Month ago.

This absolute joke of a switch. On streaming devices there is no Frontier log in capability. The existing OnDemand Network are non existent.
The stories are colossal .
April 5, 2016

This absolute joke of a switch. On streaming devices there is no Frontier log in capability. The existing OnDemand Network are non existent.
The stories are colossal .
April 5, 2016
***Paul Customer Service at 09:10 AM ET 800 921 8101 25 min hold
States all service should be on April 10th
Sorry for problems we will waive all charges for the outage and the inconvenience, Frontier will calculate and send an email.
****April 6th: LEA: Live Chat On Demand is a part of VOD it is currently down.
Do you know when it will be up, LEA "No idea"
LEA: Frontier automatically issues credits for all outages.
****April 13th. Christina: The Famous " VOD libraries are populating in FL and TX"
***MAY 26 NEARLY 60 days with incomplete services paid for....Dawn:
I apologize, again there is no charge for on demand service, it is an added benefit. also you will notice on your bill the TV service is $64.99 per month, plus $48.99 for your added entertainment pack, you the receive a $10 credit, another $10 credit, and a $48.99 credit, so you only pay $44.99 for the tv package. The credit I have applied it almost 1 month free tv.

ARE YOU SERIOUS

***May 26 : Any idea when Frontier Communication will have a log in for Networks on Apple TV and Roku, and smart tvs?
[Dawn] We do have www.frontier/tveverywheree.com that you can access, we do not have a specific app as of yet. I believe I have heard it is being looked into.

 – About 1 Month ago.

I ordered a dsl line and it wad never provisioned. Someone dropped the equipment on my door, I followed the instructions and spent several hours on the line waiting for the clueless techs to get it...

I ordered a dsl line and it wad never provisioned. Someone dropped the equipment on my door, I followed the instructions and spent several hours on the line waiting for the clueless techs to get it working. Apparently, the provisioning dept hires the extra levels of stupid.

After giving up on getting my line working, I keep my comcast, as I have no choice. Well, 2 or 3 months pass and I receive a bill from Frontier. I call and speak with billing, its acknowledged as a mistake and I'm told it will be taken care of. A few more months pass and i get another bill, this time for twice as much!!! I call again, this time I get the same story, but ensure to get the of the individual I spoke with. I am assured this person would be whiping it off and it would be a week before I could expect a call back with confirmation. I never received a call. I continue to receive letters to this day. I will be seeing them.in court.

 – About 1 Month ago.

Absolutely awful. I called on May 10th and changed my plan. My new amount was to be 189.00 a month which included a new DVR and upgraded Internet. She made the service ticket for the wrong date June...

Absolutely awful. I called on May 10th and changed my plan. My new amount was to be 189.00 a month which included a new DVR and upgraded Internet. She made the service ticket for the wrong date June 21 not may 21. I had to call back which took being placed on hold for over thirty minutes on three occasions! Then it was too late to get May 21! Then I called to complain since I don't even get the channels I supposibly switched to and requested a credit... Which never happened THEN to top it off I get my bill for 267.00 which was supposed to be 187.00 absolutely ridiculous! So I call and the person in customer service told me she can't help me after 45 minutes of trying to figure it out I am then transferred to your technical support department which is crazy!!!!!! She says oh no let me talk to customer service about this and thennnnn transfer you I get on the phone with the third person (whom was very rude) and after 57 minutes she disconnects the damn call!!!! I am so anxious and I think I need to seek professional help after this as it has caused emotional distress beyond belief!

 – About 1 Month ago.

I switched to Verizon from Comcast, a month before Frontier took over.
What a mistake, 1st Verizon offered a $69.99 Triple play TV, Internet & Phone, the TV channels Verizon promised to be the...

I switched to Verizon from Comcast, a month before Frontier took over.
What a mistake, 1st Verizon offered a $69.99 Triple play TV, Internet & Phone, the TV channels Verizon promised to be the same as Comcast was a lie, and when I called Frontier they said I could get the channels I wanted for $15.00 more and I said ok, even though I was mad that Verizon lied about the channels I would get. I then get my bill from Frontier and its $180.98 a month for the 3 services not including, equipment rental, taxes and other charges. I call Frontier and they since I upgraded the TV package they can not honor the 3 triple play pricing.
They tell me if I cancel my contract they will charge me $215. If I get the triple play with channels Verizon promised Frontiers monthly bill with rentals 2 boxes, taxes and other charges would be $241.39. There is no way I am going pay that much, so I told them to switch it back to the old 3 play package with the interior TV package. I'm not happy! To top it off , right after Frontier took over I did not have a TV guide for 3 weeks. . I hope an attorney files a class-action suit for all former Verizon customers who got baited and switched to a more expensive service..

 – About 1 Month ago.

Frontier is fucking stupid like all they do is just fuck you over switching soon!...

Frontier is fucking stupid like all they do is just fuck you over switching soon!

 – About 1 Month ago.

Maybe this could be fRonTiers Motto:

We can B.S. most of the people most of the time. A tech will be over on 5-20-2016
So sorry you waited All day!
We meant 5-21-2016. So...

Maybe this could be fRonTiers Motto:

We can B.S. most of the people most of the time. A tech will be over on 5-20-2016
So sorry you waited All day!
We meant 5-21-2016. So sorry you waited all day!
We meant 5-22-2016....& yes due to our New state of the Art, Sucker Profile on You, Our Valued Sucker Service Has Been Enacted!
You Are Now going from your Reliable $98.00 a mth bundle to Your New Sucker Service with a promotional Fee of $160+ a month, for this basically free fee, You will receive the Finest in Pay for Frustration Service!
Tired of speaking your own language?
We've got it Covered!
You will be able to speak to the finest undiscernible dialect Man can Provide!
We Want to Take this opportunity to "Thank all Suckers to Our Family"

Can you hear me now?
You will be Eliminated from our lives,
And we believe your Early Termination Fee, To be Unlawful, © For fRoNtiEr Services Not Rendered.
you can have that fee when you pry it from my cold dead hands.
The credit bureaus will be notified.
There's a song about y'all?
Money for nothing

 – About 1 Month ago.

I am so tired of every page I try to open is timing out and then I end fefreshing each and EVERY PAGE. None of my game apps on facebook will open at all on its own. I have to refresh 3 sometime 4...

I am so tired of every page I try to open is timing out and then I end fefreshing each and EVERY PAGE. None of my game apps on facebook will open at all on its own. I have to refresh 3 sometime 4 times before it will fully load. And, dont even think about opening 2 or three pages at a time (like I could do with the Sellout Verizon), Frontier's speed is way to slow. It is on par with the old "dial up" 20 + years .... hell at this point it might even be more efficient. I am so mad Verizon dumped its customers on this PIG of a company. Every time I have to use the net now I cringe with anxiety. Gone is any relaxation or fun I use to have with my computer. I really hope there is a Class Action case filed against these incompetent crooks who are basically stealing from us because I am still paying the same high speed rate I did with Verizon and this is NOT high speed.

 – About 1 Month ago.

Hi we are a family of 6 and multiple guest stop by, this internet is trash we had Verizon for 5 years but they sold it to frontier and it is terrible now the internet stops at random times and even...

Hi we are a family of 6 and multiple guest stop by, this internet is trash we had Verizon for 5 years but they sold it to frontier and it is terrible now the internet stops at random times and even slows down my phone it is terrible

 – About 1 Month ago.

5/18/2016: Only those with DSL internet service will appreciate/understand this. My Frontier Communications DSL service went down about 4 pm on 5/18. I did the usual self tests (power cycle modem,...

5/18/2016: Only those with DSL internet service will appreciate/understand this. My Frontier Communications DSL service went down about 4 pm on 5/18. I did the usual self tests (power cycle modem, router, and PC) and no connection. I called tech support and got someone who spoke "English" but was difficult to understand (they were somewhere in Asia). The tech wanted me to run the self tests again, wanted modem model, etc. After 45 minutes, I gave up because the tech was reading a script which was getting us nowhere. I then posted a message using phone to our neighborhood website asking if other we're having a problem with Frontier DSL. Within a hour, 10 people had responded that they had no service. So, it's clear it's a wideSpread problem and not an issue in my residence. This morning, 5/19, I made 3 separate calls to tech support. In each case, the person wanted to go back through the same test procedures. My statements about the whole area having no DSL service made no difference to tech support. Each of the three calls ended up in being disconnected. In no case did I have a return call from Frontier Tech support. I then called the corporate Office (I think a Colorado number) thinking I might get a sympathetic ear. On the contrary, the Corporate person was insistent that I had to get a trouble ticket, otherwise Frontier could not recognize a service interruption. When I mentioned that I was aware of 10+ persons in my neighborhood who had lost service on 5/18, this seemed to make no difference to the corporate person. I asked them to patch me back through to tech support. By this time (noon, 5/19), I noticed that I was able to receive/send email though Outlook but I could not connect to any url due to timeouts or disconnections. So DSL was working, but connection was intermittent and not able to support a browser connection. After reaching tech support again, I went through all of these details. The tech concluded, after having me go through all the self tests again, that my modem was not working and scheduled an onsite tech to replace the modem. Before I could get a ticket number, my phone/landline was once again disconnected. No call back from tech service. I called tech service again and explained that I need the ticket number. Their first response was "classic" saying that I needed to install the Frontier app! What a joke! BTW, this last tech was in US, spoke good english, but was sassy as hell, and wanted to make sure I would give him a good recommendation for the call. So, after probably 4 hours total on the phone with at least five Frontier techs, I have a tech appointment to replace a modem in about one week which I am fairly sure is working OK. And I thought that Verizon was bad. What a day!

Update for 5/19: I received a robocall from Frontier about 5 pm pronouncing that my service was restored and all was well. I logged on to Frontier and found my service ticket had been cancelled. I guess that I didn't need a new modem afterall. Tech service is a joke. I have yet to see a real live service tech in my neighborhood despite knowing tens of people who have been preomised that a tech service person would come to their residence. Its a joke!!!!!

Update for 5/20: d/l speed is about half of "normal" today. BTW, I am paying almost $50/mo and getting only 2.6 Mbps when it works, but half that for the past few days.

Update for 5/25/2016: internet service went down about 9:30 am. "Restored" sometime this afternoon.

 – About 1 Month ago.

We had bad service when we were with Verizon and hoped it might get better when they sold our service to Frontier......WRONG. Frequent outages, slow to almost non-existent streaming and customer...

We had bad service when we were with Verizon and hoped it might get better when they sold our service to Frontier......WRONG. Frequent outages, slow to almost non-existent streaming and customer service that will not acknowledge the problems that we are having. Sad situation that we are PAYING MONEY for........

 – About 1 Month ago.

We have experienced three DSL outages since April 1. First outage was 3 days. Second outage was 10 days. Third outage was 3 days. DSL is back on, but now it runs so slow that I can't stream...

We have experienced three DSL outages since April 1. First outage was 3 days. Second outage was 10 days. Third outage was 3 days. DSL is back on, but now it runs so slow that I can't stream videos. I thought DSL was bad with Verzon - well - it really sucks with Frontier. Time to switch to SuddenLink.

 – About 1 Month ago.

Lewisville, TX - the VOD has not updated since April. None of the shows I watch have current episodes available, but they still want full payment for service they are not providing!...

Lewisville, TX - the VOD has not updated since April. None of the shows I watch have current episodes available, but they still want full payment for service they are not providing!

 – About 1 Month ago.

Frontier has GOT to be the worst telecommunications company on the plant. 16 hours down now on over a DOZEN circuits and they don't have a resolution. Worse yet there is WATER in the line...

Frontier has GOT to be the worst telecommunications company on the plant. 16 hours down now on over a DOZEN circuits and they don't have a resolution. Worse yet there is WATER in the line (again -- has happened about 6 times in the last year) and they only have ONE tech in the entire region that can work on the issue. Of course we COULD forward the numbers to cell phones -- but have been on hold now for over 2 hours trying to get that done. Miserable company. They should go out of business and I can only hope that happens.

 – About 1 Month ago.

This company is fricking insane!!! My bill was $174.** EVERY MONTH with Verizon! Now this piece of shit company keeps sending bills of $268.**! I've talked to three reps all claiming they can...

This company is fricking insane!!! My bill was $174.** EVERY MONTH with Verizon! Now this piece of shit company keeps sending bills of $268.**! I've talked to three reps all claiming they can help... nothing yet!
How in the hell did this company ever get to the point that they could purchase Verizon??????
Nothing would make me happier than watching the higher anarchy of Frontier being raped by an eight dickt' rabbid gorilla!!!!!!!

 – About 1 Month ago.

Terrible service; was down a week! ...

Terrible service; was down a week!

 – About 1 Month ago.

Unable to view AME - as soon as Frontier switched several streaming Chanel's are not available ...

Unable to view AME - as soon as Frontier switched several streaming Chanel's are not available

 – About 1 Month ago.

Still can not get ane not an option for frontera only Verizon - thanks for the great crappy service...

Still can not get ane not an option for frontera only Verizon - thanks for the great crappy service

 – About 1 Month ago.

Waiting a month for fiber optic Internet service installation! I was originally told installation would be May 16, then May 20 and then June 16. I seem to have

It is not an issue of...

Waiting a month for fiber optic Internet service installation! I was originally told installation would be May 16, then May 20 and then June 16. I seem to have

It is not an issue of lack of infrastructure - my neighbors have fiber optic Internet they got through Verizon before the buy-out.

Verizon told me Frontier is giving out hotspots to customers like me waiting for service installation. Verizon is fielding the calls from customers because there are Verizon stickers on the hotspot devices.

I have called twice to ask about the hotspot. The first time a woman told me she couldn't find my name, order number or anything in the system. She concluded after an hour of this that she couldn't help me. Either a poor hire or completely untrained or perhaps both.

I tried again just now. After being on hold for 1 hour to reach customer service, I was told after another 20 minutes of holding that a supervisor would call me.

 – About 1 Month ago.

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of...

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of course, I have to RELOAD every MF page. God help me if it has considerable graphics or trying to stream/view video! This is not what I am paying a premium for...High Speed my arse! I am at the end of my patience with this so called IP. There has to be something we can do about this. I tried contacting the FTC and it was an exercise in TOTAL FRUSTRATION. All they (FTC), provide is an obfuscating audio maze to negotiate before you can get a live person to pick up a phone. When you finally do get to a designation that you believe a live person might actually take a call....I get, "sorry, our offices are closed now. Our business hours are blah, blah, blah. Please try again or visit our web site at blah, blah, blah!" They don't fuc**** care. If I could put this company (FRONTIER), in a box and kick it over a ledge into a bubbling lake of lava ... that would bring me only a minuscule of satisfaction for the aggravation I have suffered due to the complete incompetence of this company masquerading as an High Speed IP. UGH!!!!!!

 – About 1 Month ago.

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of...

This is getting insanely old..."This site can't be reached", a notice I receive from EVERY single page/site I try to open. First off, it takes 20 to 30 seconds to reach this point. Of course, I have to RELOAD every MF page. God help me if it has considerable graphics or trying to stream/view video! This is not what I am paying a premium for...High Speed my arse! I am at the end of my patience with this so called IP. There has to be something we can do about this. I tried contacting the FTC and it was an exercise in TOTAL FRUSTRATION. All they (FTC), provide is an obfuscating audio maze to negotiate before you can get a live person to pick up a phone. When you finally do get to a designation that you believe a live person might actually take a call....I get, "sorry, our offices are closed now. Our business hours are blah, blah, blah. Please try again or visit our web site at blah, blah, blah!" They don't fuc**** care. If I could put this company (FRONTIER), in a box and kick it over a ledge into a bubbling lake of lava ... that would bring me only a minuscule of satisfaction for the aggravation I have suffered due to the complete incompetence of this company masquerading as an High Speed IP. UGH!!!!!!

 – About 1 Month ago.

Got a $40 "courtesy" refund on my TV package for the month of April because of the on-going VOD missing content. When the next bill came in the content was only at 75%, per their...

Got a $40 "courtesy" refund on my TV package for the month of April because of the on-going VOD missing content. When the next bill came in the content was only at 75%, per their representative, and I asked for another refund. This request was denied because I had previously received their one-tine "courtesy" refund even though all of the VOD content was not available. I asked why they expected me to pay for 100% of a service that was only 75% available and their reply was - wait for it - "Because we already gave you a refund."

This is what customer service is at Frontier.

 – About 1 Month ago.

Worst internet service, worst customer service, incapable tech support....

Worst internet service, worst customer service, incapable tech support.

 – About 1 Month ago.

You know, you can charge back.
Like any merchant these a-holes will have to respond to each and every chargeba ck. By the time they get to your dispute chances are the case will be closed in...

You know, you can charge back.
Like any merchant these a-holes will have to respond to each and every chargeba ck. By the time they get to your dispute chances are the case will be closed in your favor due to no timely response from fn Frontier. Do to them as they do to you. Oh, they will probably fk up your credit too, but if you are a customer of a FFFFn Frontier, at this point, you probably won't give any more fks.

 – About 1 Month ago.

Don't worry Florida, Texas and California customers. You'll all soon be getting 100-300Mbps to make up for it!

Don't worry Florida, Texas and California customers. You'll all soon be getting 100-300Mbps to make up for it!
http://www.dslreports.com/shownews/Frontier-Promising-100300-Mbps-Speeds-For-Acquired-Customers-137025

 – About 1 Month ago.

Frontier sucks from Central Florida. Don't waste your time with them. ...

Frontier sucks from Central Florida. Don't waste your time with them.

 – About 1 Month ago.

This piece of shit company gets worse by the minute. Nothing opens up without timing out. NOTHING! Every single page has to be reloaded. I am so pissed off right now at this company that I could...

This piece of shit company gets worse by the minute. Nothing opens up without timing out. NOTHING! Every single page has to be reloaded. I am so pissed off right now at this company that I could SCREAM!

 – About 1 Month ago.

If the Islamic State ever invades, I hope they go after the Frontier offices first....

If the Islamic State ever invades, I hope they go after the Frontier offices first.

 – About 1 Month ago.

Almost 2 months later and still missing 80% of the on demand programming that was supposed to be available in April. These people are seriously the worst....

Almost 2 months later and still missing 80% of the on demand programming that was supposed to be available in April. These people are seriously the worst.

 – About 1 Month ago.

Horrible DSL connectivity in Western WI, horrible support...I have been having problems off and on for months. When I call to report a problem, their techs make you jump through the same hoops every...

Horrible DSL connectivity in Western WI, horrible support...I have been having problems off and on for months. When I call to report a problem, their techs make you jump through the same hoops every time, which does nothing but frustrate the customer and waste time. They also want the CUSTOMER doing the technical troubleshooting...I'm not paying them a monthly fee to do their job. To get a tech to my home would take an act of God...I wish I had another option here because I would drop them in a heartbeat.

 – About 1 Month ago.

We've been without phone and Internet since Sunday, May 15. I sent in a ticket via Twitter @askfrontier on Monday May 16 when we opened the office. I received the first email about my complaint on...

We've been without phone and Internet since Sunday, May 15. I sent in a ticket via Twitter @askfrontier on Monday May 16 when we opened the office. I received the first email about my complaint on Sunday, May 22. They didn't even have the correct city that we live in. So frustrating. They called our cell phone today to set up sending a tech. We don't need a tech at our office. They refuse to call it an outage. And they act as if we were the first customers to call it in. We live in a small town and know most everyone and we have a huge outage that includes most of our downtown area. We have had the same business phone number since the early 80's and can't afford to lose it. We're going to get the number released and move to another service. The smoke signals that the Indians used would be better than continuing with this company.

 – About 1 Month ago.

So where I live in Michigan, Frontier is the only option for internet that can some what pass as high speed. the only other option was Hueghesnet which only gave us like 512mb download a day and was...

So where I live in Michigan, Frontier is the only option for internet that can some what pass as high speed. the only other option was Hueghesnet which only gave us like 512mb download a day and was barely a step above dial up. knowing this Frontier expanded into our area but did not put enough into the infrastructure to handle demand in my area, making it hit or miss weather I can connect. and even though they said it is completely independent of our phone line, every time a call comes into our land line I lose my connection, even when using a Ethernet cable!!!

 – About 1 Month ago.

Everyon here needs to file online complaints to the FCC & FTC asap. Contact your city & state reps via email, FB or Twitter. FCC will require FTR to resolve your issue. It worked for me. FTR is the...

Everyon here needs to file online complaints to the FCC & FTC asap. Contact your city & state reps via email, FB or Twitter. FCC will require FTR to resolve your issue. It worked for me. FTR is the bigger issue. They cannot be allowed to continue. Per Cali FTR M White all Verizon transition will be fixed in 10days (frm 05/18/16), VOD will be fully functional by mid June. Some customers are 53 days into this debacle. We need a paper trail on this company. Social media complaints only go so far...

 – About 1 Month ago.

3 rd attempt to post this comment. I am fit to be tied right now. I just composed a comment before this and it did not post because this Mother Effen POS IP timed out AGAIN before it could post. I...

3 rd attempt to post this comment. I am fit to be tied right now. I just composed a comment before this and it did not post because this Mother Effen POS IP timed out AGAIN before it could post. I am so enraged I could literally punch someone in the gut. I am sick of refreshing every ****ing page before it loads. Especially anything with heavy graphics. With the "sellout" Verizon, heavy graphics page took 10 seconds at most. I bet NONE of the so called officers or POS shareholders has this POS service in their homes. The FTC and FCC need to investigate these incompetent crooks down immediately.

 – About 1 Month ago.

I called this morning to get an access number for VM. Frontier gave me 888.234.6786. I called that and it went through. I then was instructed to enter my 10 digit phone number. I did that. I then...

I called this morning to get an access number for VM. Frontier gave me 888.234.6786. I called that and it went through. I then was instructed to enter my 10 digit phone number. I did that. I then got a message that said my home phone number was not a working number...wtf?

 – About 1 Month ago.

Been 5 days since my voicemail started to have a 15 second delay before the message goes on. Just long enough for customers to think there is not voicemail and hang up. This can only make our business...

Been 5 days since my voicemail started to have a 15 second delay before the message goes on. Just long enough for customers to think there is not voicemail and hang up. This can only make our business seem unprofessional, not to mention the amount of business that I am missing out on! This is unbelievable!!!!!

 – About 1 Month ago.

My 6mps download comes in at .53 on a good day and .23 on a normal day . There answer up my plan WTF...

My 6mps download comes in at .53 on a good day and .23 on a normal day . There answer up my plan WTF

 – About 1 Month ago.

Video on Demand choices still less than half what we had with Verizon. Still not getting anywhere near promised speeds even at other than prime usage times when you would really expect them to be...

Video on Demand choices still less than half what we had with Verizon. Still not getting anywhere near promised speeds even at other than prime usage times when you would really expect them to be easiest to achieve. Video on Demand unusable at thoses time in HD and ever some times SD.

 – About 1 Month ago.

We are paying for a 50-50 connection. Verizon managed to provide something that was close enough, most of the time. This evening streaming video services (Netflix, Hulu and Amazon) were all...

We are paying for a 50-50 connection. Verizon managed to provide something that was close enough, most of the time. This evening streaming video services (Netflix, Hulu and Amazon) were all experiencing issues and a quick check on fast.com showed we were getting a speed of just 17 (i.e. about one third of the speed we are paying for). Haven't been able to connect properly to the VPN at work since last month. Wouldn't recommend Frontier to anyone.

 – About 1 Month ago.

This is THE WORST internet provider EVER...(it kills me to even call them a provider). I am SICK and TIRED of pages timing out and/or my having to refresh every MF page! I am so angry that Verizon...

This is THE WORST internet provider EVER...(it kills me to even call them a provider). I am SICK and TIRED of pages timing out and/or my having to refresh every MF page! I am so angry that Verizon just dumped us on them. This company needs to be reported to the FCC by every single customer. The way we are treated when trying to get customer service to assist us is abhorrent. They are NOT trying to help...they are completely incompetent and don't know up from down. I believe they purposefully hang up on us. I, for one, am infuriated by these imbeciles. Streaming anything is an exercise in futility. NOTHING WORKS ANYMORE. I hope their stock price crash and burns, like my internet service has. Incompetent idiots.

 – About 1 Month ago.

Frontier actually can blow my dick! My internet always sucks and as in typing this tweet they turned off my internet 24 hours because I lowered my rates. WTF I actually wanna kill everyone there....

Frontier actually can blow my dick! My internet always sucks and as in typing this tweet they turned off my internet 24 hours because I lowered my rates. WTF I actually wanna kill everyone there. There customer support is terrible, there actual internet is terrible. And it's just terrible overall

 – About 1 Month ago.

Ever since Frontier took over verizon, my Netflix , HBOgo and Amazon prime streaming video apps don't work. WTF????? Any advice out there?...

Ever since Frontier took over verizon, my Netflix , HBOgo and Amazon prime streaming video apps don't work. WTF????? Any advice out there?

 – About 1 Month ago.

Phone finally works. No idea how to access VM. Old method doesn't work. That means I'll have to call India again. Did I read class action? I don't care if I get money out of it. I...

Phone finally works. No idea how to access VM. Old method doesn't work. That means I'll have to call India again. Did I read class action? I don't care if I get money out of it. I just want my services to work correctly.

 – About 1 Month ago.

Been waiting two months for new Quantum boxes. Finally here after several calls , chats, emails to Frontier. Two months? really?? What is wrong with Frontier? Now that we have the boxes, they will...

Been waiting two months for new Quantum boxes. Finally here after several calls , chats, emails to Frontier. Two months? really?? What is wrong with Frontier? Now that we have the boxes, they will not install. Several hours on the phone with different Frontier techs and cust. support. Oh , did I mention Frontier also has our billing totally screwed up. I give up....I really miss Verizon. Gonna miss FIOS internet... just can't make myself support a company that is this inept. How in the world has Frontier managed to stay in business????

 – About 1 Month ago.

So fed up with the poor integration from Verizon to Frontier. Given the fact that most people use mobile technology and view many of their shows online on a mobile device or tablet the one thing that...

So fed up with the poor integration from Verizon to Frontier. Given the fact that most people use mobile technology and view many of their shows online on a mobile device or tablet the one thing that should have been priority was DVR, VOD and streaming services. Also has any noticed the guide still says Verizon, WTF Frontier can't remove this. I'm so pissed at Verizon that they just dumped their customers and wiped their hands clean, every time i see I want to punch my TV. That fact that the FCC just allows this big mergers to occur without putting any stipulations on making sure current customer are not affected. So Frontier took us in when Verizon decided to jump ship, that doesn’t make me feel any better about the poor service and urgency to correct the issues. Now that Time Warner just got purchased by Charter, think I'll be switching soon. Or hello Fire Stick and fuck Cable all together.

 – About 1 Month ago.

never had a problem in 30 years (general telephone) then (verizon) put my name on a class action suit ...

never had a problem in 30 years (general telephone) then (verizon) put my name on a class action suit

 – About 1 Month ago.

This company sucks dick. My internet once great, is now shit. Every time I open a new web page "problem loading page" til you refresh for a minute or two. How in the fuck did you even manage...

This company sucks dick. My internet once great, is now shit. Every time I open a new web page "problem loading page" til you refresh for a minute or two. How in the fuck did you even manage to buy out Verizon's share in Florida?

 – About 1 Month ago.

I'm suprised I havent been disconnected yet after 2 payment they claim I havent made one in two months even after showing them proof.. sigh my fios rocks these dickwads suck ass
...

I'm suprised I havent been disconnected yet after 2 payment they claim I havent made one in two months even after showing them proof.. sigh my fios rocks these dickwads suck ass

 – About 1 Month ago.

5 1/2 hours on the phone so far for an installation. The installed at the wrong house. Had to wait for that to be disconnected and credited back before they could submit order for new service 2nd...

5 1/2 hours on the phone so far for an installation. The installed at the wrong house. Had to wait for that to be disconnected and credited back before they could submit order for new service 2nd time. 2nd time marked it as complete but did nothing. Scheduled for installation for 3rd time on the 22nd. Oh ran my credit without permission also. Lied to told my modem shipped 3 different times but it never did.

 – About 1 Month ago.

In Michigan, their service is worse. i call and they say they can fix it. that was four month ago. nothing changes. in fact, it got worse. every 20 mins it shuts off....

In Michigan, their service is worse. i call and they say they can fix it. that was four month ago. nothing changes. in fact, it got worse. every 20 mins it shuts off.

 – About 1 Month ago.

Called Frontier to change my plan May 10 and after a long laborious phone call that kept dropping, manage to reduce my bill from $249 to $129.95. Was told my new plan would be effective as of May 12....

Called Frontier to change my plan May 10 and after a long laborious phone call that kept dropping, manage to reduce my bill from $249 to $129.95. Was told my new plan would be effective as of May 12. Just received my new bill from May 10 to June 6 ...$249. Called back CS and was told they are backed up and my new plan would only be effective June 16th, they want advance payment for this month!

 – About 1 Month ago.

First off, I was transferred to Frontier by DirecTV because supposedly I was to get a deal of $34.99 per month internet service. When speaking with the sales agent she assured me that $59.99 was the...

First off, I was transferred to Frontier by DirecTV because supposedly I was to get a deal of $34.99 per month internet service. When speaking with the sales agent she assured me that $59.99 was the lowest they could offer. I pulled up the Fios website and let her know that VERIZON FIOS has the 50/50 deal for 49.99, without phone its $34.99!!! The sales agent still insisted that she could only go as low as $44 and some change per month but nothing more. She then kept trying to add on security fees, and modem charges. She would speak incredibly fast on the phone and I would make her slowly repeat everything so that I knew exactly what I was to be charged for. After this I was transferred to installation, and spent over an hour on hold! but FINALLY someone answered...sweet jesus, I was speaking with a person! This person was sick, and had no voice. She kept grunting and clearing her throat, and apologizing repeatedly. She asked for my number in case we are disconnected SHE could CALL ME back. I gave her my cell, and guess what!? Not two throat clears later we are disconnected. The kicker..She never called back. No one called me back. I try calling back and guess what, the customer service department is CLOSED. I get on live chat, and in speaking with a rep on there they kept telling me I need to call sales back and basically do everything over, that there isn't just a installation department. So now after 2 1/2 hours wasted I have half an account setup, no internet scheduled to be installed, and no one seems to know how to get me back to department that supposedly existed, but truly doesn't. I will be calling tomorrow to cancel my half of an account, and I will take my chances with Time Warner. Your customer service is horrendous...period. ‪#‎frontierishorrible‬

 – About 1 Month ago.

http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa...

http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa

 – About 1 Month ago.

http://www.abcactionnews.com/news/hillsborough-regional-news/frontier-holding-customers-to-contracts-during-integration-in-bay-area...

http://www.abcactionnews.com/news/hillsborough-regional-news/frontier-holding-customers-to-contracts-during-integration-in-bay-area

 – About 1 Month ago.

Frontier Communications customers experienced internet outage in South Tampa
http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa

Frontier Communications customers experienced internet outage in South Tampa
http://www.abcactionnews.com/news/frontier-communications-customers-experiencing-internet-outage-in-south-tampa

 – About 1 Month ago.

Frontier holding customers to contracts during integration in Bay area

Frontier holding customers to contracts during integration in Bay area
http://www.abcactionnews.com/news/hillsborough-regional-news/frontier-holding-customers-to-contracts-during-integration-in-bay-area

 – About 1 Month ago.

YLRNH
This company needs to be out of business!!! 3 weeks of off/on outage, mainly off. At least 4 no shows! Endless commitments and lies from reps and supervisors. 20 hours on the home...

YLRNH
This company needs to be out of business!!! 3 weeks of off/on outage, mainly off. At least 4 no shows! Endless commitments and lies from reps and supervisors. 20 hours on the home trying to get these issues resolved. Totally incompetent customer service, no followup, no truth, all scripted Philippines agents, who are difficult to understand and they cannot understand you. Had many problems with US agents too - no followup, endless transfers. Contacted the exec offices only to be transferred to the call center. Terrible, terrible service, incompetent customer service. Last kicker: I spent 45 mins on the phone today. Typical of what I have experienced. Philippines could not find my account. Finally did, transferred me to sales in the US. The lady could not figure out how to send me 4 more boxes. She was having trouble putting my address in. Put me on hold, came back and then hung up on me. I AM SO DONE.

If we do not get the 6 boxes, you will not get 6 boxes returned.

Someone from the customer care team is supposed to be handling this....no response or followup again: Kadeem Andrews.

Terrible company, terrible service, terrible employees. So glad to now be with Charter. They work and their customer service is terrific.

 – About 1 Month ago.

Incompetence. Pure and simple. Out of Internet for 9 days. ...

Incompetence. Pure and simple. Out of Internet for 9 days.

 – About 1 Month ago.

These guys are seriously the worst. They wrongly canceled our service AGAIN right before the hockey game after we had spent all morning on the phone fixing it. Fuck Frontier....

These guys are seriously the worst. They wrongly canceled our service AGAIN right before the hockey game after we had spent all morning on the phone fixing it. Fuck Frontier.

 – About 1 Month ago.

God, I thought I'd had the worst experience possible ...until I read the rest of these posts ! Here's my truncated tale of woe ... ...Cut my phone/internet line digging post hole. Called on...

God, I thought I'd had the worst experience possible ...until I read the rest of these posts ! Here's my truncated tale of woe ... ...Cut my phone/internet line digging post hole. Called on Sunday. They said "Fix by Tues. 5pm." I called Mon. to see what time of day. Told there was no 'work ticket'. Wrote new one and said "Fix by Fri. 5pm." Tues. repairman (from the non-existent work order) calls and says "Where are you?" I said "N.C." He says "I'm in Illinois. I won't be able to make it by five." Call Frontier (F) and they say they have 'no idea'. Friday guy no-show. (F) says Mon.. Another no-show. Comes Tuesday. Runs temporary line through the woods because doesn't have 'line locator' with him ... even though I show him where the break is. Nonetheless, I have land line and internet back, EVERY one of my conversations with Customer Service and Tech support takes an hour. Bizarre scenario where they'd but me on hold 30 minutes after writing up the ticket and waiting for a verification number, Then a new person would pick up and couldn't transfer me back because they had no idea where the call came from...and I would have to START ALL OVER ! That happened four times to me ! During one of the hour long sessions, they talk me into leaving Direct TV and 'bundling' with the Dish Network and saving $400 a year. I agreed, But the customer Service rep wrote it up wrong and somehow killed my internet. Repair local guy tells me the work order was canceled while he was in route to my house to remedy another problem of their making that I haven't mentioned. He said the cancellation didn't make sense, so he called me on his own, from home, after hours, to ask what was going on. He got his supervisor to okay, and he came out and fixed my broken line and internet screw up ln 30 minutes. Frontier has compensated me $29 for the 9 days of no phone/internet line and $15 for the to additional days of no internet. I'm sure a repair guy will appear out here next Tues. to fix what has now already been fixed. In the interest of my time, I'm leaving out over half the stuff. This experience made me sad.

 – About 1 Month ago.

Not only terrible service re internet, phone et al, but in my case, dangerous. I receive a call monthly' from a specialty pharmacy which needs verification of my bona fides before they can send...

Not only terrible service re internet, phone et al, but in my case, dangerous. I receive a call monthly' from a specialty pharmacy which needs verification of my bona fides before they can send the meds. Not only didn't I receive the calls, but voice mail didn't -- and still does not - work.] Frontier deserves to vanish...!


4C4YV