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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,078 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2017)
$6.03m (SEC DEF 14A Filing)

 – About 37 minutes ago.

Camden, Alabama: Frontier is all we can get outside the city limits and it suxs big time!!! Just ran a speed test .84 MPS. Is that blazing speed or what, speed test could not even register an upload...

Camden, Alabama: Frontier is all we can get outside the city limits and it suxs big time!!! Just ran a speed test .84 MPS. Is that blazing speed or what, speed test could not even register an upload speed. It should be criminal for them to take our money and not give service. I've tried looking for something else, all the satelite providers have just as bad reviews. What can I do? Very frustrated!!!!!

 – About 1 Day ago.

Frontier has been an absolute nightmare. I received 1.5 mbps internet for 2 weeks and when I called frontier sent me a broken router that took 3 days to arrive. When I called and spent 3 hours on the...

Frontier has been an absolute nightmare. I received 1.5 mbps internet for 2 weeks and when I called frontier sent me a broken router that took 3 days to arrive. When I called and spent 3 hours on the phone with support they finally sent a new router. Then instead of expediting the box for my trouble they sent it ground. I then received 3 big boxes from frontier. 2 different internet routers. 7 coaxial cables. 1 tv box( I've never received tv service) an internet modem and 3 packs of other junk. None of this was ever ordered by me. I canceled my service from my frustration and your company still is charging me $26 for service I never received. Come to find out from billing that I have been paying for TV service I never ordered or agreed to. and have been paying for years. Shows on my bill and FIOSQIPHDSTB. Are you kidding me?? This is a scam of a company. I called spectrum, they were at my house next day.

 – About 1 Day ago.

After a full year contract, pay every bill, canceled at the very last day as they told me to, they charge me 9.99 cancellation fee. WTF....

After a full year contract, pay every bill, canceled at the very last day as they told me to, they charge me 9.99 cancellation fee. WTF.

 – About 2 days ago.

it took me god knows how long just to load this website, thanks Frontier!...

it took me god knows how long just to load this website, thanks Frontier!

 – About 3 days ago.

I hate Frontier more than anybody can hate anything. Such incompetence. Much unethics....

I hate Frontier more than anybody can hate anything. Such incompetence. Much unethics.

 – About 3 days ago.

Frontier is terrible. Internet has been in and out....

Frontier is terrible. Internet has been in and out.

 – About 4 days ago.

Two appointments they missed, never showed never called and then told me the rescheduled appointment didn't exist, 12 hours of waiting at home, three hours on the phone and no installation. Done,...

Two appointments they missed, never showed never called and then told me the rescheduled appointment didn't exist, 12 hours of waiting at home, three hours on the phone and no installation. Done, sticking with Cox. Frontier's customer service deserves the horrendous reputation. I have worked customer service all my life and never have I experienced such total disregard to the customer's needs. Appalling, disgraceful. We opted to continue to pay an exorbitant monthly fee with our present carrier over this company's disgraceful service.

 – About 4 days ago.

I just cut the cord with Frontier! As punishment for not agreeing to another "contract" with them they raise your bill monthly between 30 & 40 dollars. This month was the straw that broke...

I just cut the cord with Frontier! As punishment for not agreeing to another "contract" with them they raise your bill monthly between 30 & 40 dollars. This month was the straw that broke the camels back! Already have had my internet changed over to Xfinity. Have cancelled my account effective Jan 3rd. This company has no regard for the people who have been loyal and kept them in business. It is all about the money.

 – About 5 days ago.

This company is pure garbage. I wish zero stars was an option. I called to set up internet nearly a month ago. I was told I would be getting 12Mb/s which i was already kind of disappointed about,...

This company is pure garbage. I wish zero stars was an option. I called to set up internet nearly a month ago. I was told I would be getting 12Mb/s which i was already kind of disappointed about, because 12Mb/s isn't the fastest internet around. But they are the only provider in my area and told me that was the fastest available in my area so I reluctantly signed up.

They then proceed to wait nearly a month, and the day before install call me to tell me "Sorry your area doesn't have the right sockets for 12Mb/s and the best you will be able to get is 3Mb/s" ARE YOU KIDDING ME!? 3Mb/s is NOTHING. How is this company still in business offering garbage speeds like 3Mb/s My phone is easily 5 times faster than that.

Then after I expressed my extreme dissatisfaction with this speed or the fact that they waited until the day before install to tell me their speeds are actually 4 times slower than what they sold me, they said they would send a technician out to see if the speeds here could be upgraded, and I would here back IN TWO DAYS. You should have upgraded this area 10 YEARS ago, that's the last time 3Mb/s was a relevant internet speed.

Seriously you make me wait almost a month for hookup and then I have to wait TWO DAYS for a technician to come out to tell me if the original speed I was sold could even be made possible.

I HATE this company. The ONLY reason I even have to deal with this unprofessional sub par company is cause they have some sort of monopoly in this area and feel they can offer terrible service coupled with incompetence and their monopoly shields them from any competition taking customers.

I could tell you right now if ANYONE else offered service in this area I would go with them. I'm currently searching desperately for any other internet option so I don't have to have this HORRIBLE company.

Seriously Frontier, you are the WORST. You deserve to go out of business.

 – About 1 Week ago.

Frontier is one of the worst companies they do not care about customers. Would never have them if my HOA did not have the service from them. I am looking to go with ROKU and SLING and get rid of their...

Frontier is one of the worst companies they do not care about customers. Would never have them if my HOA did not have the service from them. I am looking to go with ROKU and SLING and get rid of their TV service. Way to expensive for what you get. SLING works great and cheap!!!!!
SLING.

 – About 1 Week ago.

Please cancel my account !!!!!!!!!!!!!!!!!!
I had your Frontier Internet “installed” in May 2018. After many visits from your technicians and the person who was to bury the cable, it was up...

Please cancel my account !!!!!!!!!!!!!!!!!!
I had your Frontier Internet “installed” in May 2018. After many visits from your technicians and the person who was to bury the cable, it was up and running in August, 2018. THAT IS FOUR MONTHS. I faithfully paid each monthly bill even though I was not receiving what I was paying for.
Since this is a summer home, I cancelled the service on Nov. 14, 2018 (Ref. Number 040904242) with someone named Megan. She had said do not pay that bill that I would get an updated bill since I wouldn’t owe the full $35.37 monthly fee.
According to your customer service rep, it took 2 weeks for you to turn off my service, Dec. 1.
I received a bill today for two months plus a late fee for a total of $79.74. This is purely disgusting!! So, I called your 1 800 921 8101. He tells me I owe the full amount and there is nothing he can do.
I’m going to pay the full amount but you should refund all of my payments since the beginning. I don’t know if it is your technicians/product/service but I have a difficult time see how you can stay in business. If I don’t get some sort of a refund, I will do everything I can to tell my story of this horrible experience.

I sent this to the CEO... no response yet

 – About 1 Week ago.

I run my business from my home, 2 months ago they started throttling back my speed to 3 mpbs, I am paying for 6 mpbs. They said it was a mistake. they fixed. then 2 days ago it started again. so I...

I run my business from my home, 2 months ago they started throttling back my speed to 3 mpbs, I am paying for 6 mpbs. They said it was a mistake. they fixed. then 2 days ago it started again. so I called, they fixed it again. They also said they only guarantee speeds of 70% of your total speed. Ok, show we were that is in writing...Talked to 5 people, no answer, they could not find this in print. Another supervisor got on the line, and said we will get this going, he hung up on me when he transferred me.

So, I gave up, I paid for the 12 mpbs (my max, in small town 11 miles from Microsoft), I had no choice. I believe this is the plan to constant lower the speed to make you upgrade. Since they have been deregulated they can legally reduce your bandwidth and says its the network thats slowing your connection down. This is why all of us were against deregulating the internet service. So, I had to surrender for an extra $16 a month. I am sorry for all us moving forward, since frontier has 1.5 billion in debt (see 2017 article) they are going to keep squeezing us. Take care.

 – About 2 weeks ago.

The internet sucks so much ass that when It works it works fine but when it doesn’t we usually get 60mbps but when it doesn’t we get 1 to 2 mbps so f%@k frontier ...

The internet sucks so much ass that when It works it works fine but when it doesn’t we usually get 60mbps but when it doesn’t we get 1 to 2 mbps so f%@k frontier

 – About 2 weeks ago.

I just quit that horrible job after 6 years, they constantly tell us to lie to customer. Infrastructure is shit, they don't put any money in rebuilding or fixing customer repetitive issues. I...

I just quit that horrible job after 6 years, they constantly tell us to lie to customer. Infrastructure is shit, they don't put any money in rebuilding or fixing customer repetitive issues. I actually got wrote up by supervisor for escalating a ticket for a customer with a due date 1 month out. Constantly stressed out because we are told not to create tickets. Most agents hang up on you if you get angry, management doesn't care. A lot of agents hang up if you need a ticket put in place because metrics are affected for creating one. Underpaid and overly stressed and Harvey Mcreynolds a supervisor in Allen can eat a sick. I hate that company and I'm telling you now after working there for 6 years leave. Lol the slogan for employees that was given by management was SAVE FRONTIER, lol your asking your employees to save your company, pathetic and definitely don't know how to treat customers or employees. What a nightmare!

 – About 2 weeks ago.

I had my home phone temporarily suspended on 12-2-18 because I needed to sign an FCC form that states I will provide electricity, internet for my phone and that I will provide a backup battery in case...

I had my home phone temporarily suspended on 12-2-18 because I needed to sign an FCC form that states I will provide electricity, internet for my phone and that I will provide a backup battery in case of a power outage - as they don't want to be responsible if I can't call 911. I called Customer Service to have them explain this form before I signed it. I especially wanted to have them explain the battery backup. He told me it's an $11 battery that they can provide, but I don't really need to have it. I told him that 4 people in my house have cell phones, so backup battery on a home phone is not a concern. I signed form electronically & sent it back. Two days later, I still have no working phone. (Wow - if I was a person with no cell phone, I couldn't have called 911 if I had an emergency - and the FCC is worried about it). I started a chat room conversation on Frontier to solve problem. That is another frustrating process. They want to ask you (in separate responses) your home phone number, confirm your email and cell phone in case we get disconnected. I was at work and would prefer if they just answer & solve problem, as I don't have much time to waste. They ended up rebooting my modem and phone now works. Since they suspended the phone in the first place for some FCC rule, they should have made sure that those steps were done without me having to call.

 – About 2 weeks ago.

1. I had Frontier residential phone line and business Internet. I requested to combine them in one business bundle for the same price as for new customers. They agreed. I made order but a few days...

1. I had Frontier residential phone line and business Internet. I requested to combine them in one business bundle for the same price as for new customers. They agreed. I made order but a few days later they "changed mind". I decided to transfer phone number to another company. After that they again agreed to provide me this service for the requested price. Nevertheless they are trying the second time to charge me for the old price. I again called customer service today informing them that conversation is recorded. They _denied_to_talk_ with me. I am waiting for manager call.
2. Transferring residential phone number to a business service was terrible experience. Residential customer service answered they have nothing to do with business service and vice versa.
3. The same time I decided to change number of rented static IPs. At the scheduled date they disconnected service at 3 a.m. My web site went down. I spent hours on the phone trying to figure out a new setting. They reconnecting service just at 20:00.
4. English is not my native language. I have strong but understandable accent. I am living for more than 20 years in USA and worked for many IT companies including Microsoft. One operator tried to abuse me pretending she absolutely does not understand me - even simplest words like "one", "four", etc.

 – About 2 weeks ago.

These A**holes at Frontier CUT OFF ALL MY SERVICES WITHOUT NOTICE AND WITHOUT CAUSE!!

They acknowledge that my bill was paid timely and I have a zero balance due, but "Sir, your...

These A**holes at Frontier CUT OFF ALL MY SERVICES WITHOUT NOTICE AND WITHOUT CAUSE!!

They acknowledge that my bill was paid timely and I have a zero balance due, but "Sir, your service has been disconnected and we cannot explain why".

I asked the "Office of the President" why they cut all my services off last night, and I was basically told "The person I need to speak with has gone home".

I was supposed to have my telephone number ported to another carrier, so it seems as if this is Frontier's retribution. If a person leaves for one service, cut off ALL services and the hell with them.

The "Office of the President" is nothing (IMHO) more than an extension of the rip-off that is Frontier, and they staff it with glorified collection agents.

When I demanded my service be reinstated because I am NOT late on my payment (which they, and the billing department acknowledged), these jerkwads told me "If you want service, you'll have to undergo another credit check, but I can try to work around that. Then we will assign you a new telephone number, and we can then put in a request to see if we can get your old number back."

As the British say, I'm GOBSMACKED!!

Frontier has no right to discontinue service without notice. Their Terms of Service state that they must give 30 day's notice...but they gave zero notice.

I am disabled and rely upon a medical "panic button" in case I fall, etc.. but that is not working since Frontier disconnected my entire account and all services.

Some of you may think "He must have done something to get his account disconnected". The answer to that is "NO...I did not!"

All I did was to ask to port my phone number to another phone carrier.

The bigger joke is that Frontier tried to convince me that "You also ported your TV and Internet".

We all know there is no such thing as "Porting TV and Internet", there is no law, no regulation, etc.. and only telephone service and telephone numbers are covered by "Porting" law.

I honestly feel this calls for a complaint to the FCC and also perhaps to an attorney to take Frontier to arbitration.

Disconnect all services to an elderly disabled person? Really?

Frontier is the worst company in the history of ISP's and other services.

They refuse to re-negotiate contracts and it appears they are vindictive and as reprehensible as everyone else here feels they are (again, that is my personal opinion).

God bless all of you who are dealing with this sham of a company (and even if you aren't...God bless you, as well!)

 – About 3 weeks ago.

These people act like they don't WANT to be in business! No concept of "listening" to the caller....just reciting the replies from their screen. It is so dang frustrating trying to...

These people act like they don't WANT to be in business! No concept of "listening" to the caller....just reciting the replies from their screen. It is so dang frustrating trying to reason with any of them. Then I read online about lawsuits against them for some of their billing practices. Now I know why. And don't get me started on the Better Business Bureau....what could they use lower than F??

 – About 3 weeks ago.

yup...

yup

 – About 3 weeks ago.

My Frontier FIOS internet in Sarasota has degraded from the 150 Mbps download speed that I pay for to a DSL-range speed between 10 and 20 Mbps. This has been going on for about a month, just a few...

My Frontier FIOS internet in Sarasota has degraded from the 150 Mbps download speed that I pay for to a DSL-range speed between 10 and 20 Mbps. This has been going on for about a month, just a few months after Frontier jacked up my monthly bill by another 20%, (the second 20% increase since Frontier took over the Verizon network in Sarasota two years ago.) Now I'm paying almost twice as much for a small fraction of the internet speed.

Frontier's phone Tech Support is horrible. They say the problem is at my location, not with its network. They claim the problem is with my router's firmware being out of date and I need to manually upgrade my firmware. However, the Frontier website says router firmware is automatically updated over their network, and the customer does not need to worry about this. The website provides no instructions for a customer to update his own firmware and no way to download a firmware image file that is necessary to do this.

The online chat for tech support on the Frontier website is a big zero. I can't even start a chat session. .

 – About 3 weeks ago.

My letter to The Office of the President Frontier Communications:

To Whom it clearly does not concern:


Poor service, broken promises and gross incompetence. Nefarious...

My letter to The Office of the President Frontier Communications:

To Whom it clearly does not concern:


Poor service, broken promises and gross incompetence. Nefarious billing practices and unauthorized hidden charges. Exorbitant billing increases at every turn. Bogus promotions that arbitrarily cease to exist. Non existent customer service and customer appreciation. THIS is the legacy of Frontier Communications. A company that prides itself on offering the most barbaric form of customer service on the entire planet. Frontier customer support representatives are world class dilettantes with a penchant for humiliating and terrorizing well meaning customers. Customers who are attempting to solve problems and resolve issues. They would much rather yell and scream at a customer over the phone than provide a sound solution or a reasonable alternative. Threatening customers with bodily harm and violence is completely acceptable behavior and common protocol at Frontier Communications.



Here is a direct quote from one of your 5 star employees; “The irate out of control customer’s who call us for support are the ones that make our day. We look forward to each and every one of their calls because they help to make the day pass quickly and they provide good entertainment. We absolutely thrive on the confrontation and on their anger. The rush is awesome it’s like a drug I swear. The more they lose it the more we would love it and the better we would “get off”...... At lunchtime we would compare notes with one another and see who had the most pissed off customer of the day. We would even tag certain distraught customers and give them nicknames like “Mr. Stinky Pants” or “Grumpy Grand Pa” etc. I made one old bitch so angry that she peed her pants and then started crying like a little baby. We named her “Granny Depends”


WOW! A real class act! How far does this terrorism go? This crap really needs to stop! The consequences of this type of irresponsible behavior could be life threatening to certain customers who are sensitive, elderly, mentally ill or those who have health issues especially cardio pulmonary conditions. This is a very sick and dangerous game to play with people. Purposely upsetting people is malicious intent that may cause serious harm or even death. How many lives may have been cut short by poorly trained, malicious and careless Frontier customer support representatives? How many? I sincerely hope and pray that Frontier will be held liable in the very near future for the injuries that they inflict upon others and for the lives that they so haplessly destroy.


After nearly 100 phone calls and 40+ unproductive hours spent on the phone with Frontier over the past 18 months I have learned a few things. None more important than this; Frontier is incompetent to the Nth degree. Completely inept at every turn cross indexed to every single facet of this sadistic and worthless company. Frontier Communications is the absolute worst of corporate America. This is by far the most appalling, most disgusting company that I have ever had the displeasure of dealing with in my 57 revolutions around the sun. Your people are impossible to deal with. They are domestic terrorists. They are rude, unhelpful and completely incapable of solving problems or providing decent customer service. They show absolutely no respect towards the customer. There are no resolutions at Frontier. All issues and grievances go unresolved and this just speaks volumes about what a total and complete piece of garbage this company really is.


Now let us talk about the inferior and failing Frontier Communications DSL Internet service infrastructure here in Hampshire county West Virginia. It sucks! It sucks up one side and right down the other side. The problem with DSL(Frontier) is that some of the phone lines out there are circa 1920. Also, there is not enough twisted pair phone wire to serve every customer who subscribes to Frontier. In order to process DSL signals over copper phone lines, sophisticated algorithms are employed to overcome the inherent limitations of antiquated analog wiring. These copper wires were originally designed to deliver simplistic analog signals for telephone communication. Copper wiring may not be the best choice to package and deploy complex and tedious digital signals used for today's high speed internet. You can easily deploy DSL over an existing coaxial cable or fiber optic cable network. We need more fiber optic cabling and less twisted pair wiring. Frontier just keeps putting band aides on the problem by adding more compensating equipment to the system, and by routinely writing additional algorithmic software code to make up for the lack of bandwidth. Frontier is charging way too much money for inferior internet service that is plagued with technical issues and offers low end performance.


I have completely had it with Frontier. My neighbors here all share my feelings. Frontier is hated with a passion in these parts. Your name is “Mud” around here. You treat your subscribers as if they were made out of plastic. I have been threatened with physical violence by your reps, spoken to in a very abusive manner and completely disregarded as a valued customer on every single imaginable level. Frontier reps are very difficult to deal with and they are some of the most miserable people that I have ever encountered in my entire life. I feel sorry for them I sincerely do they are entirely misguided and very poorly trained. Their morale is very low and this becomes immediately apparent when one converses with them. They are very combative by nature and completely unwilling to compromise or show empathy towards their customers. They do not value honest customer input and feedback. In fact they take offense and treat it as a personal insult instead. Very unprofessional. I have no kind words to share and no praise to give them. They are truly sick and mentally deranged individuals who act with complete and total impunity. They have your approval to behave this way. They were poorly trained by example. They are very dangerous sociopaths and Frontier is to blame.


Shame on you Frontier Shame! Shame! Shame!


Congratulations Frontier! You have made it to the top ranking on the list of the 10 most hated companies in America.

 – About 3 weeks ago.

Just registered my second complaint to FCC over (complete lack of) Frontier service. Nearly impossible to get a competent customer service representative with typical wait times of 12-15 minutes to...

Just registered my second complaint to FCC over (complete lack of) Frontier service. Nearly impossible to get a competent customer service representative with typical wait times of 12-15 minutes to speak to a representative. After multiple cases of being told I was "not an authorized party on the account" in error, I made attempts to cancel service and was again told I was "not authorized." I've been lied to by Frontier personnel on multiple occasions with an utterly-insulting attitude from CS personnel and a real shame that the customer-friendly Verizon reputation was completely destroyed in FL by Frontier:-(
If left with no other option, I would buy a hotspot device and do without rather than utilize Frontier services again. Luckily, we have great options in Central FL other than Frontier:-)

 – About 3 weeks ago.

There isn't enough space on a server to hold my complaints about Frontier. They just can't run a business, administratively or technically. I wouldn't be surprised if hamsters on wheels...

There isn't enough space on a server to hold my complaints about Frontier. They just can't run a business, administratively or technically. I wouldn't be surprised if hamsters on wheels were actually running their power. If they weren't basically a monopoly in my area (we also have Spectrum, which is as bad), I'd get rid of them.

 – About 3 weeks ago.

We just filed a complaint with Frontier at https://consumercomplaints.fcc.gov/hc/en-us. We used to be a customer until we saw a Frontier rate online that was about half what we were paying. We called...

We just filed a complaint with Frontier at https://consumercomplaints.fcc.gov/hc/en-us. We used to be a customer until we saw a Frontier rate online that was about half what we were paying. We called Frontier to ask for that package but we were told that it was for new customers only, so canceled our service on 7/3 and turned in our equipment on 7/5. We received a bill on 8/2 through 7/15, called Frontier and were told it was a mistake and to ignore the bill. We received another bill every month for three months afterwards and were told (after at least an hour wait on hold each time) it was documented in their system as their mistake and they would fix it. Finally, we got a notice saying they had sent the bill to a collection agency. Frontier then said it was incorrect but we needed to call the collection agency to contest it and they would fix it, which we did. The collection agency just sent a letter saying that Frontier rejected our dispute. Now the collection agency is going to ding our credit rating if we don't pay this bogus bill.

 – About 4 weeks ago.

Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! No...

Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! No landline service for a week. Internet, every day since they took over from Verizon, it would read -no connection-. Trouble getting on-line to my bank to make payments. They sent out a tech twice, for nothing. He said we were sold a service that is not available in this area. Spend hours on the phone with them, zero solutions. Nothing but lies. In September Kathy, Frontier, said that everything was fine, they understood why we cancelled their service and $124.09 for breaking an unknown contract would be cancelled. Really, for a service we did not get. You can't file a class action lawsuit against them, because they say so. Today I got a letter from a collection agency. When will this end. It's disgusting that this company is allowed to continue with their kind of horrible service.

 – About 4 weeks ago.

November 2018

I was paying 81.00 mo for a single residential line. Found US Cellular "Home Phone" for $20.00 a month for same service. Changed on November 19th.
On Nov...

November 2018

I was paying 81.00 mo for a single residential line. Found US Cellular "Home Phone" for $20.00 a month for same service. Changed on November 19th.
On Nov 23rd, received a bill for service from Nov 6- Dec 10th @ $78.60. A whole billing cycle in advance. Nope they don't pro rate...screwed. I'm going to have to pay $78.60 for service between Nov 7 and Nov 19th. When I complained they just said it would be sent to collections. Really a lousy company with no concern for its customers...Just money.

 – About 4 weeks ago.

Frontier is a f%@king worthless provider! Worthless!...

Frontier is a f%@king worthless provider! Worthless!

 – About 4 weeks ago.

I have never seen a company that has the biggest disconnect with the customer service and the techs in the field. 1st. they shut my land line off without asking or me requesting it. It literally took...

I have never seen a company that has the biggest disconnect with the customer service and the techs in the field. 1st. they shut my land line off without asking or me requesting it. It literally took 5 total hours and me taking a day off work to get it hooked back up! They actually told me I never had a land line at my house! I have had a land line for 14 years with the same f%@king # and when they sent the tech out...(they never NOTIFIED ME) and he left a note on my door. I called them and they said *no one answered the phone* I asked what number they called and they said the # that I was trying to HOOK BACK UP!!! WHAT A BUNCH OF DOUCHE CANOES!!!!!!! TO TOP IT OFF AFTER THE TECH LEFT MY SHOWTIME WAS SHUT OFF!!! OF COURSE THE LADY ON THE PHONE TOLD ME SHE COULDN'T HOOK IT BACK UP AND THAT IT WAS SHUT OFF FOR NO REASON!!! f%@k

SHIT SHOW THE PERSON RUNNING FRONTIER SHOULD BE EXILED

 – About 4 weeks ago.

Frontier goes beyond sucking. I hate them so much. They used to be a good company. But that was 18 years ago. Now they SUCK. And the worst part is that they don't CARE that they suck.

Frontier goes beyond sucking. I hate them so much. They used to be a good company. But that was 18 years ago. Now they SUCK. And the worst part is that they don't CARE that they suck.

Where I live, I can only get Frontier. It's like being in hell, every single day.

 – About 4 weeks ago.

Frontier has created so many problems for the flow of my family's internet use. No one can do homework. No one can skype loved ones. No one can pay bills online. Because Frontier is ALWAYS DOWN...

Frontier has created so many problems for the flow of my family's internet use. No one can do homework. No one can skype loved ones. No one can pay bills online. Because Frontier is ALWAYS DOWN and their service is POOR.

 – About 4 weeks ago.

WE ARE ON OUR FIFTH MOTEM! WHENEVER THEY UPDATE THE FIRMWARE, IT DISRUPTS THE CONNECTION BETWEEN THE CUSTOMERS' MOTEMS AND THE IDIOTS AT FRONTIER, CAUSING THOSE CUSTOMERS TO HAVE TO GET NEW MOTEMS...

WE ARE ON OUR FIFTH MOTEM! WHENEVER THEY UPDATE THE FIRMWARE, IT DISRUPTS THE CONNECTION BETWEEN THE CUSTOMERS' MOTEMS AND THE IDIOTS AT FRONTIER, CAUSING THOSE CUSTOMERS TO HAVE TO GET NEW MOTEMS JUST TO HAVE GOOD INTERNET AGAIN. I WANT TO SEE SOME LEGAL ACTION. THEY ARE STEALING FROM US WITH SLOW INTERNET.

 – About 4 weeks ago.

Stay away from this horrible company! They have no clue what they are doing. Their left hand has no idea what the right is doing. I'd love to see some legal action or some way to get them out of...

Stay away from this horrible company! They have no clue what they are doing. Their left hand has no idea what the right is doing. I'd love to see some legal action or some way to get them out of our area for good!!!!

 – About 4 weeks ago.

I called at 8am on 11/19/2018 to complain about an internet outage that started since Saturday 11/17/2018. I spoke with a support rep that said there was an outage in my area and it would be fixed by...

I called at 8am on 11/19/2018 to complain about an internet outage that started since Saturday 11/17/2018. I spoke with a support rep that said there was an outage in my area and it would be fixed by EOD.

EOD rolls around and I call back in to get a status update and Shawn who I am now speaking with says there is no outage and never was! I give him the number first idiot gave me which is 364545AN and Shawn can't find that anywhere.

So I guess the first moron was just lying.

How can we get Frontier to go under/away? Voted out?

I'm considering just going all hot spot and picking up dish for some channels!

 – About 4 weeks ago.

Frontier customer service is not customer oriented. Called to cancel service and told no monies owed. Moved from Ca to Idaho and was told to take equipment to Idaho. They would send call tags. Never...

Frontier customer service is not customer oriented. Called to cancel service and told no monies owed. Moved from Ca to Idaho and was told to take equipment to Idaho. They would send call tags. Never got them. So called today. Was told I owe over 319.00 and they never got my new address. Said gal that i cancelled with gave me wrong info and needs more training.

 – About 1 Month ago.

Worst company I have EVER DEALT WITH TOOK THEM OVER 1 1/2 YEARS to figure an problem I was having! Complete Incompetence!...

Worst company I have EVER DEALT WITH TOOK THEM OVER 1 1/2 YEARS to figure an problem I was having! Complete Incompetence!

 – About 1 Month ago.

We were forced into Frontier after they took over Verizon Fios in our area. Let me tell you, after they took over, everything went downhill. I don't understand how or why, but our router would...

We were forced into Frontier after they took over Verizon Fios in our area. Let me tell you, after they took over, everything went downhill. I don't understand how or why, but our router would fail to download something via WIFI. We would call them or contact them and they always told us the same thing, "Unplug the Router, Leave it Off, Plug back in." This always fixed the issue, temporarily. But, then 20 minutes later it would happen again, especially with downloads or streaming. It would be so aggravating.

I contacted them and they had me do a bunch of troubleshooting stuff, flush the DNS and other stuff. Same problems would come back. I asked them to upgrade my router because it sucked and they wouldn't do it without a fee. I finally had enough this week and called Spectrum Internet. They set up a new router and so far everything is fine. F Frontier.

 – About 1 Month ago.

...

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOF

 – About 1 Month ago.

it sucks...

it sucks

 – About 1 Month ago.

We live in upstate NY and, sadly, our only option is Frontier Communications. As we do not have cellular service at our home, we have both phone and internet plans. In all honesty, I am unsure which...

We live in upstate NY and, sadly, our only option is Frontier Communications. As we do not have cellular service at our home, we have both phone and internet plans. In all honesty, I am unsure which of the services is worse. We are FREQUENTLY without phone and internet, often for days or weeks at a time. While this has been common occurrence for over 3 years, we’ve only been able to successfully negotiate one bill adjustment. If you have options, I strongly recommend that consumers STEER CLEAR OF FRONTIER COMMUNICATIONS !!!!!

 – About 1 Month ago.

Long Beach, California - Frontier took over Verizon and FIOS speeds are slow. My rate plan expired and am paying more per month with slower internet speeds. Supposed to be getting 75Mbs up/down....

Long Beach, California - Frontier took over Verizon and FIOS speeds are slow. My rate plan expired and am paying more per month with slower internet speeds. Supposed to be getting 75Mbs up/down. Running several Speed Tests show my uploads @ 25 - 35 Mbs and uploads @ 60 -70 Mbs. I download more than I upload so that doesn't help. Horrible service.

 – About 1 Month ago.

I've had my router replaced 3 times in the last 3 years and my internet is still messing up. Frontier needs to get it together. Why should we pay for something that we can't even use most of...

I've had my router replaced 3 times in the last 3 years and my internet is still messing up. Frontier needs to get it together. Why should we pay for something that we can't even use most of the time?

 – About 1 Month ago.

Frontier is horrible. DSL down every few days...for a few days. Frontier refuses to dispatch repair crews on the weekend. DSL down for days and days. ...

Frontier is horrible. DSL down every few days...for a few days. Frontier refuses to dispatch repair crews on the weekend. DSL down for days and days.

 – About 1 Month ago.

Been like this for months. Our agony started during the strike. I am too tired to tell it all. It is just stupid that so much money goes to such poor service....

Been like this for months. Our agony started during the strike. I am too tired to tell it all. It is just stupid that so much money goes to such poor service.

 – About 1 Month ago.

....

.

 – About 1 Month ago.

I am getting fed up with frontier/Yahoo mail and google.this problem has been going on for 2 months. if I can't get the service I'm promised don't send me no bill.i need assistance on this...

I am getting fed up with frontier/Yahoo mail and google.this problem has been going on for 2 months. if I can't get the service I'm promised don't send me no bill.i need assistance on this matter soon.my e-mailed is jmouljr@gmail.com my cell number is 1 304 651 2998 or 1 304 651 9744.my name is James g. mouljr jr.why do you all make things so hard to get it fixed.I want the CEO president to call me.i am tired of this for over 2 months. tyvm. thanks 0

 – About 1 Month ago.

Frontier Communications in FL is the absolute worst cable TV/Internet company in the USA. They have the worst, almost none existent customer service I have ever experienced.
I called to put my...

Frontier Communications in FL is the absolute worst cable TV/Internet company in the USA. They have the worst, almost none existent customer service I have ever experienced.
I called to put my service on extended vacation hold, in which billing for services stops until it's reinstated. I even got a service order confirmation number from the agent. Next thing I know, I get a letter from these idiots saying my account was terminated for lack of payment! Get on the phone again with customer service and of course my hold order is not in the system, can't find it so I guess you never called us! Please pay for all the services until the termination date plus $175.00 early termination fees for terminating the service!
Formal complaint to the state does nothing. State got me in touch with "executive customer service" at Frontier and these two fools don't want to reason to logical reason either. "I did not terminate the service you idiots did by your own admitted mistake" Well sir you still have to pay the termination fee!

Please people, DO NOT DO BUSINESS OF ANY KIND WITH FRONTIER COMMUNICATIONS!!!!

And if you already are because your service got bought by them, get out now if you have any other option!

If there are any class action lawsuits out there for getting screwed by these Aholes, please let me know so i can join.

 – About 1 Month ago.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct...

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case???? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit". Today, 4/30, I called yet again speaking to a lovely supervisor in collections, (I refuse to pay my bill for service I do not have, till this gets resolved). She transferred me to a man in tech support, who disconnected me when I asked to speak to a supervisor? I called back once more and got Jasmin who even asked for my callback number. I answered all her questions and requested to speak to a supervisor in which she put me on hold than once again disconnected my call!!! Just today alone I spent 2+ hours and once more NO HELP!!! The customer service personnel have no clue on how working from home without internet impedes on my work. I go to starbucks to use the internet while I am billed at my home for NO Service!! Today, 5/2 I received my 3rd $30.00 D-Cell Battery case??? These people are clueless to what they should know about their products, conduct etc. I called Custom service for the 5th time in 30 days, only to get tossed around and offered unsolicited, the phone number to the office of the president! I called that number expecting as n elevated level of service and assistance. Boy, was I mistaken!!! I spoke to Jenny in the office of the president, who after looking over my account of all the mistakes Frontier had made, she advised me that," She was a single mother with two kids who when her own battery backup battery started buzzing, she went to a Batteries Plus store and bought a battery backup battery and fixed it herself" In other words, she was advising me that Frontier is not capable of sending a battery to me, I should go elsewhere instead of waiting for a simple service from Frontier??? That is some kind of screwed up advice from the Office of the President!!!! I have never been so offended and appalled by such a F**d up company as Frontier Communications. They should be closed down.
I just got off my 7th call to the President's office which is a joke as my issue due to Frontier lack of knowledge personnel, still is not close to resolution and now my service interrupted!! I miss Verizon!!!

 – About 1 Month ago.

i am now with out internet service for the second time. currently at 70 phone calls as well as several to the office of the president.looking at 29 days out of 60 with out service.on three occasions...

i am now with out internet service for the second time. currently at 70 phone calls as well as several to the office of the president.looking at 29 days out of 60 with out service.on three occasions they said they were coming to fix the line. they never showed or called. the last tech i called the first time i lost service told me the was never any truck scheduled for my address.also received a text that they were coming to restore service on oct .1,however the text was sent 8 days later on the ninth.all they do is apologize and lie.

 – About 1 Month ago.

Neighbors phone was out for 2 weeks, when frontier shows up they go to my property to work on it because the neighbors line runs right thru the middle of our yard and across a ravine that floods and...

Neighbors phone was out for 2 weeks, when frontier shows up they go to my property to work on it because the neighbors line runs right thru the middle of our yard and across a ravine that floods and where they installed another pedestal that is right in the flood line. After the guy left, OUR FREAKING PHONE and INTERNET stopped! I call frontier and explain how this should be part of the neighbors work ticket, so I don’t have to wait 2 freaking weeks to get them to fix our phones that their technician screwed up while working on their’s. Oh, no! I have to wait 2 freaking weeks too! It’s bad enough mine was knocked out by their idiot, but my other neighbor goes to call me that same morning and we find out his damn phone lines were taken out too! In total, my phone and 2 other neighbors lost their service after frontier’s tech fixed my other neighbors line! We all call in, and get a group work ticket, and still can’t get their azzes out any sooner! This is getting old! I’d say our phone and usually internet goes out about every 4 months, and it always takes them 10-14 days to fix it! This is ridiculous, and it’s getting to the point where I need to take this to the attorney general or utility commission and start raising hell for me and my neighbors! When there are many elderly neighbors that go thru this same bs, and it’s not like they can use a cell phone because there is no cell service where we live!

 – About 1 Month ago.

So very discusted w frontier. They say they're all about the customer but not getting my phone line fixed for 2 weeks is absurd. Not a whole lot of choices when you live in the country. And...

So very discusted w frontier. They say they're all about the customer but not getting my phone line fixed for 2 weeks is absurd. Not a whole lot of choices when you live in the country. And filing a complaint is useless

 – About 1 Month ago.

Love how CEO comp' for 2017 was $6.03m and targeted comp' for 2018 is $8.5m after the stock has been reverse split and still continues to crash. Absolutely terrible leadership. ...

Love how CEO comp' for 2017 was $6.03m and targeted comp' for 2018 is $8.5m after the stock has been reverse split and still continues to crash. Absolutely terrible leadership.

 – About 1 Month ago.

Called 9/22 to say the service at tmy hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for...

Called 9/22 to say the service at tmy hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for the 8am to 12pm window, as the place is rural there is no cell service and since the Frontier is out no phone at the cabin. 1pm no tech, I drive 30 mins out to cal lthem and was told that the tech is running late but will be there, I drove back. 4pm no tech, drove home and called, was told the tech was denied OT so my appt was moved to 10/5, I asked to speak with a supervisor, he tells me I do not need to be there and most times it is a line outside the house but it will be fixed tomorrow. No tech showed the next day, I called and they tell me they have no idea what the supervisor told me and my appt is 10/5. I cancelled the service, 2 weeks later got a bill for $9.99 as a cancel fee, I called and was told sorry they can not help me, I asked for a supervisor, was actually told sorry they are very busy and can not help me anyway, after 20mins of waiting the same customer support person tells me she spoke with her supervisor who oked the zero balance. 4 weeks later guess what another bill for 9.99, called again and they have no record of me calling the first time and they will not change the bill even though I wasted hours of my time and a day from work. Poor company and will never use them ever.

 – About 1 Month ago.

After being with Frontier since transitioned from Verizon I still have to fight with them annually about my rates and services. They are very unwilling to make any reasonable rate change and pretty...

After being with Frontier since transitioned from Verizon I still have to fight with them annually about my rates and services. They are very unwilling to make any reasonable rate change and pretty much tell you that their is nothing they can do. Very frustrating! Even if you tell them you have better rates with the competition they don't care. Unfortunately I only have Frontier and Spectrum in my area and satellite is pretty much a waist due to the weather. Being retired you are pretty much on a monthly budget and paying over $200 a month is unacceptable. Maybe I'm a little naïve, but I only have Basic Triple-Play Package (Phone Internet,TV) with Showtime package and seems a bit expensive. They want almost $100 for just internet. Being of a conservative stance with the Government I really don't want any more Government intervention into business, but this has to stop. The cost for TV/Internet and cell phones monthly is outrageous. Just saying . . .

 – About 1 Month ago.

After 3 months I am still being billed after I discontinued service. They are now sending me to a collection agency. I shipped everything back in the boxes that THEY sent me. I am unable to get in...

After 3 months I am still being billed after I discontinued service. They are now sending me to a collection agency. I shipped everything back in the boxes that THEY sent me. I am unable to get in contact with anyone that can help me get this resolved.

 – About 1 Month ago.

Last service call we had, a young newbie tech showed up. Tracked mud from his boots into our living room on our cream-colored carpet and up the stairs to the second floor. Then as he waited for...

Last service call we had, a young newbie tech showed up. Tracked mud from his boots into our living room on our cream-colored carpet and up the stairs to the second floor. Then as he waited for someone from Frontier to contact him, he plopped down on our couch without even asking and made himself at home, all the time with his muddy work boots still on, and presumably played games or something on his cell phone. The only reason I never complained to Frontier is because he reminded me so much of our grandson, so I didn't want to cause trouble for the young fellow with his employer.

 – About 2 months ago.

Why are we forced to go through Yahoo for our e-mail? I hate Yahoo. They are so left-winged and seem to get off on posting the most horrible, hideous sexual abuse "news" stories imaginable. ...

Why are we forced to go through Yahoo for our e-mail? I hate Yahoo. They are so left-winged and seem to get off on posting the most horrible, hideous sexual abuse "news" stories imaginable.

 – About 2 months ago.

Frontier ran a new fiberoptic cable through my property creating incredible damage to my yard yet tells me they do not have enough connections to give me Internet service. They're the only...

Frontier ran a new fiberoptic cable through my property creating incredible damage to my yard yet tells me they do not have enough connections to give me Internet service. They're the only provider in my area (south central MN).

 – About 2 months ago.

Our phone line has been down since Oct 21 2018, just called Frontier again and they said they could not get here until Nov 13 2018. So that will make it almost 4 week with no phone service. Because of...

Our phone line has been down since Oct 21 2018, just called Frontier again and they said they could not get here until Nov 13 2018. So that will make it almost 4 week with no phone service. Because of our location we have no cell service at our farm. In order to call 911, I need to drive a half mile to our farm store to make the call from there if someone is injured, sick or God forbid we have a fire. Please explain to me how this company can do business in this state with this kind of service.

 – About 2 months ago.

Sadly,...

Sadly,

 – About 2 months ago.

I live in rural wisconsin, the only internet available in my area is frontier. I've been with them for a long time both at my old house and new one. Both are extremely slow speed areas even though...

I live in rural wisconsin, the only internet available in my area is frontier. I've been with them for a long time both at my old house and new one. Both are extremely slow speed areas even though we are not far out of town. There used to be a local phone number to call but now no one answers. When we call to schedule a service tech to come out and deal with problems we have been having which consists of hundreds of disconnects a month and below 1mbs speeds, they schedule it and we take off work only for no one to show up. They dont call or leave any messages. When we call the 800 number back they tell us the ticket has been closed because the tech fixed something on the line. And it's all working fine now. But is not, it's the same problems. It has been 4 months now and we cannot get a tech to physically show up or call us. When they do come out it's like they wait down the road till you leave for work, zip in and leave a door hanger and zip out. I called the techs number on the door hanger and asked why he never called first like they said he would so we could be home and he said he didn't have our phone number. Really? After years of being with frontier you cant find our number which is in your data base and hasn't ever changed. Hmmm. Then after that one call to him he stopped answering when I try to get ahold of him to reschedule. Back to the 800 number and more no shows. Even when we get a text to be home from 8-4, we stay hone and no one calls or shows. I cant keep taking off work. We get different excuses every time we call. Told to reset router again and again. Change channels. Blah blah blah. We get offers to upgrade from 6mbs to 12mbs. Why would that help to pay more for 12 Mbs when we cant even get the 6 we are paying for now. And in the fine print they say it says "up to 6mbs". This is also true for the 12. What a scam. Anyways, still having problems and dont have any recourse since there is no main office number for our local building that I drive by every day.
I'm a hvac service tech and I wouldn't have a job if I pulled this kind of s@&#.
You have us over a barrel frontier, I hope you sleep good at night. I'd leave and go elsewhere if I could.

 – About 2 months ago.

I wouldn’t recommend them to must worse enemy. Absolutely terrible in the customer “retention” department. ...

I wouldn’t recommend them to must worse enemy. Absolutely terrible in the customer “retention” department.

 – About 2 months ago.

For the price we pay it would be nice if Frontier Communications would come into the 21st century to provide us with a decent speed internet connection. ...

For the price we pay it would be nice if Frontier Communications would come into the 21st century to provide us with a decent speed internet connection.

 – About 2 months ago.

You guys are correct. They never showed up, or called during my 4 hour appointment window. Fortunately, I saw this as a red flag and cancelled them, and stuck with my current provider. You...

You guys are correct. They never showed up, or called during my 4 hour appointment window. Fortunately, I saw this as a red flag and cancelled them, and stuck with my current provider. You snooze,...you lose.

 – About 2 months ago.

The techs from Frontier are not the problem. Those guys get crapped on because the engineers, managers etc throw them under the bus every time.

The only way to get the attention of...

The techs from Frontier are not the problem. Those guys get crapped on because the engineers, managers etc throw them under the bus every time.

The only way to get the attention of Frontier is to file a complaint with every agency you can....the FCC/FTC, state offices and municipalities. Frontier must respond to complaints filed with the FCC and State PUC.

I have had to file 2 complaints with the FCC. The fortunate part is that I ended up talking to someone more than just an customer service rep. They had to respond and, eventually, in both cases, I ended up getting what I requested.

The other avenue to go down is your congress and senate reps. In this day and age, internet access is not a luxury, it has become a necessity. Money needs to be made available to build a better infrastructure to support high speed access for everyone.

 – About 2 months ago.

I'm in California and my internet connection was arbitrarily stopped by Frontier. I spent an on the phone with them trying to figure out what the problem was. By the end of it, I'm switching...

I'm in California and my internet connection was arbitrarily stopped by Frontier. I spent an on the phone with them trying to figure out what the problem was. By the end of it, I'm switching to Spectrum. Thankfully I have that option.

 – About 2 months ago.

They increase my bill every freaking month I am so tired of it don't know what to do they suck they suck they suck I have nothing to do no changes but they increase my bill every month F them...

They increase my bill every freaking month I am so tired of it don't know what to do they suck they suck they suck I have nothing to do no changes but they increase my bill every month F them

 – About 2 months ago.

Worst customer service ever!!! I wouldn't recommend them to anyone....

Worst customer service ever!!! I wouldn't recommend them to anyone.

 – About 2 months ago.

$75 installation on first bill. No one ever mentioned a charge for install. That is stealing. Another charge for some "security bundle" I never asked for. Customer service can't remove...

$75 installation on first bill. No one ever mentioned a charge for install. That is stealing. Another charge for some "security bundle" I never asked for. Customer service can't remove the charges or cancel the unwanted bundle. That's a different department. Are you kidding me? How do people get away with this?

 – About 2 months ago.

Fairmont WV.
We have struggled with Frontier since the day we arrived here. We only had upload speeds of about 1.5 -2.0 MB for most of the time we have been here. Our 6 MB advertised rate for...

Fairmont WV.
We have struggled with Frontier since the day we arrived here. We only had upload speeds of about 1.5 -2.0 MB for most of the time we have been here. Our 6 MB advertised rate for "High Speed internet" was a joke. When the lawsuit went through a few years back they assured us they would drop our monthly amount to compensate the "much lower than advertised" rate. That only happened for a few months and disappered... As a good faith move they said they would "double our speeds"... We now have 2.7-3.0 MB download speed and pay over $40 a month!!!

 – About 2 months ago.

Verizon was great! Never had a problem now with frontier internet is constantly down, slow, unreliable. Last year on thanksgiving I experienced a complete black out and today my iPad is holding on to...

Verizon was great! Never had a problem now with frontier internet is constantly down, slow, unreliable. Last year on thanksgiving I experienced a complete black out and today my iPad is holding on to dear life trying to load this page. You can’t use a fire stick and an iPad at the same time whilst my bill is $120 a month for internet and phone. More than likely switching to spectrum thank goodness more options exist in southern CA.

 – About 2 months ago.

Hold on because this could get long...

First off I live in rural Ohio and have exactly one choice for wired internet, Frontier. Second the only service offered at the time was 1.5 Mbps...

Hold on because this could get long...

First off I live in rural Ohio and have exactly one choice for wired internet, Frontier. Second the only service offered at the time was 1.5 Mbps down.

In the first year we had many many issues even achieving 1 Mbps on a consistent basis. We would often encounter days of our service either being down or so slow/high latency that it made it useless. We searched and searched, contacted Spectrum to try to get something more powerful and reliable.

About a year ago I sent a letter to the President and was able to start a dialogue with Linda from the corporate office. I worked for a few months trying to establish a baseline of how horrible our service was and what it would take to get this rectified. In the end we found out that the switch in our area was actually unable to provide the service of 1.5 Mbps because they had oversold the area. In reality at best we could only get 1 Mbps at max speed. Also they were only able to handle a small number of concurrent connections without throttling others back.

With respect to changing our hardware or upgrading the circuit we were told that this would have to be submitted as a project. That meant that only if it was picked up and added to a schedule would we see any changes. Since this is a rural area there is no real option as it would not have a sufficient ROI.

Our solution is instead to pay for an "unlimited" cell plan and make our own router/modem to achieve speeds that allow us to function. This solution is about $100 more a month than what a comparable wired service would cost.

I kept the service for a few months as backup and recently cancelled. The kicker is they charged another month, plus a disconnect fee. I wasn't expecting a bill so I did not pay attention to the first correspondence. They then sent it to collections. I called to contest and ended up being told no other options to pay and then if I wanted to pay with a card it was another $5.

Overall a horrible company that preys on those that are left with no other choice than their service.

 – About 2 months ago.

3 weeks,no service( internet,tv, and phone) . Power supply box had short. They set a repair date and cancelled 2 minutes be fore wait time expired. Ex: 1-5 cancelled at 4:58. 2 more repair dates set...

3 weeks,no service( internet,tv, and phone) . Power supply box had short. They set a repair date and cancelled 2 minutes be fore wait time expired. Ex: 1-5 cancelled at 4:58. 2 more repair dates set ,2 more cancelled! Are you kidding me????
Done,Done and Done with these scam artists and morons!

 – About 2 months ago.

Garbage! So slow! Can't believe I pay for this! Makes me want to move......

Garbage! So slow! Can't believe I pay for this! Makes me want to move...

 – About 2 months ago.

My internet is so slow it would be quicker to have someone print out the entire internet and send it to me in boxes....

My internet is so slow it would be quicker to have someone print out the entire internet and send it to me in boxes.

 – About 2 months ago.

We signed up for Frontier in April 2018 as they are literally the only company available in this area. We were told that their top speed package would be able to stream all content on multiple...

We signed up for Frontier in April 2018 as they are literally the only company available in this area. We were told that their top speed package would be able to stream all content on multiple devices with no problems. HA! Even when every single device has wifi turned off we cannot even watch one show on Netflix because the internet is so slow. Speed tests always show that we are nowhere near the bandwidth that we are being charged for. How is that they can get away without even providing the bare minimum product that they claim they will provide? Their customer service is absolutely horrible. They're either rude, incompetent, or both, and they will hang up on you or put you on hold for hours. I am beyond frustrated with this company and hope that the multiple class action lawsuits and investigations by the state utility boards put them out of business or force them to change their ways.

 – About 2 months ago.

I f%@king hate frontier. Do you enjoy 37kbs a second when NO OTHER CONPUTERS ARE ON THE WIFI ALL I f%@kING WANTED TO DO WAS RELAX AND MAYBE PLAY SOME VIDEO GAMES ON THE RARE OCCASION THAT NO ONE ELSE...

I f%@king hate frontier. Do you enjoy 37kbs a second when NO OTHER CONPUTERS ARE ON THE WIFI ALL I f%@kING WANTED TO DO WAS RELAX AND MAYBE PLAY SOME VIDEO GAMES ON THE RARE OCCASION THAT NO ONE ELSE IS ON THE WIFI CAUSE THATS THE ONLY TIME I CAN AND I HAVE TO DO AN UPDATE WHITCH IS CURRENTLY AT THE SLOWEST SPEED EVER RECORDED. DINOSAURS HAD BETTER WIFI THAN THIS SHIT. THIS f%@kING UPDATE WOULD DOWNLOAD FASTER IF I WERE OFFLINE.

 – About 2 months ago.

im in california by the way, not our northern neighbors. spectrum was sued by NY attorney general, so why cant ours sue frontier? its not like frontier doesnt know what theyre doing....

im in california by the way, not our northern neighbors. spectrum was sued by NY attorney general, so why cant ours sue frontier? its not like frontier doesnt know what theyre doing.

 – About 2 months ago.

we had verizon fios first, then frontier takes over. we pay for 50 up and 50 down, with verizon we averaged low 40's both ways and now with frontier we average 10-12 down and 13 up! and this is...

we had verizon fios first, then frontier takes over. we pay for 50 up and 50 down, with verizon we averaged low 40's both ways and now with frontier we average 10-12 down and 13 up! and this is wired at that! frontier is a fricken crook, they wont even give us a new router, the rest of the world is on N and we're still on B,G...give us verizon back, they never capped us off!

 – About 2 months ago.

Frontier added their Internet Infrastructure surcharge fee back in March of 2018 ($1.99). Starting with the October 2018 bill it appears to have been increased by another $2 to $3.99 per month...

Frontier added their Internet Infrastructure surcharge fee back in March of 2018 ($1.99). Starting with the October 2018 bill it appears to have been increased by another $2 to $3.99 per month without any clear or obvious notice or explaination. I get simple DSL and a wired phone line. In 12 months my bill went from $68.03 to $76.03 (that $8 increase is a 12% increase in 8 months).

I am shocked at this, without any justification to consumers. They do it because they are all doing it and nothing is being done to clearly justify the fees, or rectify them if they are adding on fees to make money. I find it funny how deregulation is supposed to spur competition, but ends up just allowing everyone raise their rates instead (same as pharmaceuticals). Limited comp, one company sees another add fees so they add to match. The internet is a social necessity these days. The price we pay should be reasonable, justified, and watched for price gouging. 12% in one year is not reasonable without accountability or justification. At total yearly bill of almost $1k is not reasonable either.

 – About 2 months ago.

The modem they charge me for kept dropping connections. They sold me an upgraded "bonded" service, which I needed to be home for between 8-12 on a particular day.

I took a day...

The modem they charge me for kept dropping connections. They sold me an upgraded "bonded" service, which I needed to be home for between 8-12 on a particular day.

I took a day off work to wait for them. A half-hour after the delivery time, they call to say that they can't upgrade the service because they don't have available ports. Apparently this is a common problem.

So, I wasted a day off work and don't even have a working modem. They are actually selling things they can't provide and playing games with people's

It is difficult to believe that a company can do this to people. They also wasted money on their own tech. It is obviously not a well-run company, nor does it give a damn.

I think that Frontier operates in areas where there is no competition. We are considering AT&T cellular as an alternative.

 – About 2 months ago.

Ask the Kiger family in Colliers West Virginia about Frontier!!
They have a MEDICAL condition that according to Federal law requires an IMMEDIATE repair yet Frontier West Virginia simply gives...

Ask the Kiger family in Colliers West Virginia about Frontier!!
They have a MEDICAL condition that according to Federal law requires an IMMEDIATE repair yet Frontier West Virginia simply gives them EXCUSES!!
The Kigers have to walk a hundred yards down the road with a cell phone in order to call 911!!
And they are paying $80 dollars a month for service!!

 – About 2 months ago.

Frontier is the worst company that I ever used
for service . They are cheating and increase their prices every single month.
They cheat on my bills and overcharging for everything .

Frontier is the worst company that I ever used
for service . They are cheating and increase their prices every single month.
They cheat on my bills and overcharging for everything .
For your sake please avoid this company

 – About 2 months ago.

I call them Fronterror because any customer service call is!!
Every time you call, you get a different answer. AND none are correct. I just spent over an hour on the phone with them just to...

I call them Fronterror because any customer service call is!!
Every time you call, you get a different answer. AND none are correct. I just spent over an hour on the phone with them just to get a return label!! Was transferred over and over. No one seems to be able to do just a simple little task.

 – About 2 months ago.

The only department in Frontier Communications that even remotely conducts business efficiently and timely is their Billing Department. Your Cable, Phone, and Internet Services may SUCK, but you...

The only department in Frontier Communications that even remotely conducts business efficiently and timely is their Billing Department. Your Cable, Phone, and Internet Services may SUCK, but you ALWAYS get a bill on time and sometimes even quicker than scheduled!
I do admire companies that hire the handicapped and especially the mentally-challenged, but question Frontier Communications placing them in ALL of the upper-management positions. Another less-than- satisfied former customer.

 – About 2 months ago.

Frontier hasn't increased my available download speed since 2000. Yes, for 18 years I've been stuck with 3.4 Mbps down and 0.4 Mbps up. I've called countless times. I've had all my...

Frontier hasn't increased my available download speed since 2000. Yes, for 18 years I've been stuck with 3.4 Mbps down and 0.4 Mbps up. I've called countless times. I've had all my neighbors call countless times. Always get told 'We're always upgraded our service in different areas so call back later and see' aka f%@k off. Seriously Frontier, put your big boy pants on and eat a dick.

 – About 2 months ago.

You operate like a roomful of morons. Your TV service is lousy with it's beaks and interruptions anytime, day or night. Trying to pay a bill on-line is a real hoot and a half as well. I will...

You operate like a roomful of morons. Your TV service is lousy with it's beaks and interruptions anytime, day or night. Trying to pay a bill on-line is a real hoot and a half as well. I will also add that your approach to customer's needs is crap!!! I am currently looking around for another provider; one that doesn't play games, isn't too greedy-like yourselves, knows what they are doing, take pride in giving good service-and not the shaft; like yourselves; and doesn't try to nickel and dime their subscribing core. To me, you are nothing but a garbage company. I go on line to pay a bill and what happens?? I have to keep on changing my password-every goddamned time I try. And if that isn't enough, you corral the customer into this little payment cost bullshit.
Well, I am sick of this shit. Perhaps one of your competitors would appreciate my business much more.

 – About 2 months ago.

Canceled my tv service, kept internet. They sent me a shipping label and box to send the old set top boxes back, which I did and kept the shipping label, thank God, which shows the return shipment...

Canceled my tv service, kept internet. They sent me a shipping label and box to send the old set top boxes back, which I did and kept the shipping label, thank God, which shows the return shipment was DELIVERED. They've had the STBs for 2 months and STILL have an unreturned equipment fee of $200, which they expect me to pay and then will credit me back. Yeah right, they got me w/ that line before for separate issue. WORST COMPANY EVER. I'm working on canceling my service as soon as I can. Also going to report to BBB and contact some news stations. I HATE frontier.

 – About 2 months ago.

Ongoing issues. Dropped internet connection constantly. Appointments set and then rescheduled with no alert after waiting all day. I was charged a second installation charge to upgrade my service to...

Ongoing issues. Dropped internet connection constantly. Appointments set and then rescheduled with no alert after waiting all day. I was charged a second installation charge to upgrade my service to correct the issue, only come to find out that that service was not compatible with my location, yet they refuse to remove the fee.

Every time I call I just get transferred around with no advisement that I am being transferred or put on hold. If I try to cancel they come up with all these fees I have to pay when they cannot provide me consistent service.

Worst company I have ever done business with. I would rather make a call to Comcast at this point, who up until frontier was the worst company to deal with

 – About 2 months ago.

I have been without internet service for one month with no hope in sight. Frontier sets dates for repairs (3 so far) and no one shows up, no one calls. I call back and have to start the process all...

I have been without internet service for one month with no hope in sight. Frontier sets dates for repairs (3 so far) and no one shows up, no one calls. I call back and have to start the process all over again but now I cannot get a firm date when someone will be out to make repairs.

Totally frustrated but stuck as Frontier is the only option I have for internet service.

 – About 2 months ago.

Paying for 18Mb Service which, at best, gets 50% of that down and the up speed is usually ~512Kb. Totally inconsistent and calling customer service usually eats up 90 minutes of your day which...

Paying for 18Mb Service which, at best, gets 50% of that down and the up speed is usually ~512Kb. Totally inconsistent and calling customer service usually eats up 90 minutes of your day which *always* results in the same eventual outcome "... we will need to send somebody out to take a look at it ..." (sometimes up to a week later).

If I had ANY other option I would definitely choose it.

 – About 2 months ago.

Crappiest internet I have ever had period. Dial up AOL was quicker than this....

Crappiest internet I have ever had period. Dial up AOL was quicker than this.

 – About 2 months ago.

The f%@king basterds at fronteir wont come out and fix the shit they created, at best i can get a 200 ping, all i want to do is play some f%@king vieo games but i cant even do that without lagging the...

The f%@king basterds at fronteir wont come out and fix the shit they created, at best i can get a 200 ping, all i want to do is play some f%@king vieo games but i cant even do that without lagging the f%@k out every 2 seconds, not to mention shit like twitch hardly works at all. If you have any option other than frontier take that for the love of god

 – About 2 months ago.

More like Rantoul Illinois smh...

More like Rantoul Illinois smh

 – About 2 months ago.

Worst experience of my life. Frontier is garbage!...

Worst experience of my life. Frontier is garbage!

 – About 2 months ago.

Just when you finally get frustrated enough with the pathetic lack of service of Frontier Communications and you FIRE THE THIEVES, they invent formally nonexistent charges and bill you. The...

Just when you finally get frustrated enough with the pathetic lack of service of Frontier Communications and you FIRE THE THIEVES, they invent formally nonexistent charges and bill you. The Customer-Lack-Of- Service changes the charges on every call and if they turn me over to Collections, the Emancipation Proclamation will not mean anything, as I will OWN THEIR ASSES! Scott

 – About 2 months ago.

The below complaint originates from Los Angeles California, not Canada. Where Canada came from is a mystery. ...

The below complaint originates from Los Angeles California, not Canada. Where Canada came from is a mystery.

 – About 2 months ago.

I have been a customer of Frontier for many years. There DSL internet drops multiple times a day, at times every 5 to 7 minutes necessitating a reboot of the modem which takes several minutes. If it...

I have been a customer of Frontier for many years. There DSL internet drops multiple times a day, at times every 5 to 7 minutes necessitating a reboot of the modem which takes several minutes. If it were "water in the lines" then why do I always get an immediate active line as soon as I reboot. The company's continued statements that there is "water in the lines" (as it has not appreciably rained in this area of California for 6 months) is an outright lie in my opinion, or, they cannot fix the connectivity problems, and, they offer no resolution nor explanation as to how to fix this never ending situation. My neighbors on the street are all equally upset with this internet service provider.

 – About 2 months ago.

Highly inept company, at the very least. Their " letter to the president " form is, in my opinion, a PR scam.

Poor internal communication between departments and divisions; ZERO...

Highly inept company, at the very least. Their " letter to the president " form is, in my opinion, a PR scam.

Poor internal communication between departments and divisions; ZERO accountability. Agents do not provide case numbers, emails confirming communication are not sent when promised. Call backs patiently and kindly asked for are promised but not placed.

I've worked as an IT consultant in southern california for over 17 years and prior to that worked a telephone support job which regularly required me to contact Internet Service providers on behalf of customers.

I have logged many dozens of hours, if not hundreds of hours, speaking with various Internet Service Providers in our region over the past 17 years. I can say that, perhaps next to AT&T's famously poor service within our industry, Frontier's residential service delivery is TERRIBLE. UTTERLY THE WORST. THERE IS NO ACCOUNTABILITY. Agents are very friendly, but it appears they have no power to do anything for you unless the situation is incredibly simplistic in nature, and there doesn't seem to be an effective escalation process for " weird situations " ( aka when their business f%@ked up and needs to sort it out internally in order for you to be helped ).

I'd rather be raked over the coals price-wise than be raked over the coals by an INEPT ORGANIZATION. If you think these guys are a good value, you may wish to re-examine your other options. The stress and wasted time and POOR COMMUNICATION AND ALMOST NO FOLLOWUP AT ALL, INCLUDING FOLLOWUP THAT IS PROMISED AND SCHEDULED.

AVOID IF POSSIBLE. BAD EXPERIENCES ARE LIKELY.

 – About 2 months ago.

Signed up for $64.99 service in May 2018. First bill was $379.56. Have been through HELL with customer service billing department month after month after month! I cancelled the service in September...

Signed up for $64.99 service in May 2018. First bill was $379.56. Have been through HELL with customer service billing department month after month after month! I cancelled the service in September 2018 because billing could never get it correct. They have the nerve to send me a bill for October 2018 for $625.15!!! I've never wished for a company to be punished as badly as this company deserves it. Frontier sucks!

 – About 3 months ago.

Yo f%@k them for real...

Yo f%@k them for real

 – About 3 months ago.

Would love to hear from anyone who has taken them to court. I got a bill, which I couldn’t check on because when they closed my account they disconnected all billing info, and called to 1) get a...

Would love to hear from anyone who has taken them to court. I got a bill, which I couldn’t check on because when they closed my account they disconnected all billing info, and called to 1) get a credit for not having service for two weeks before finally changing providers, 2) to find out why my bill had increase AFTER my account was closed. Nice woman (who didn’t work directly for Frontier) credited me for most of the time I didn’t have service, including removing the charges for the week AFTER I had changed providers. Now, a month later, I get a notice that I will be out in collections if I don’t pay the amount she credited for the services I did not receive. Truly, there needs to be a class action lawsuit.

 – About 3 months ago.

Internet drops out. Call in, the reset the connection on their side. The internet works for 5 minutes before it drops out. Call in again, the tech has 'never seen this before'. An on site...

Internet drops out. Call in, the reset the connection on their side. The internet works for 5 minutes before it drops out. Call in again, the tech has 'never seen this before'. An on site technician is scheduled for a week later, the soonest they are available. Switching ISP before they even arrive.

 – About 3 months ago.

This complaint is coming from Texas. It might say this location is Ottawa, Canada - but that is just another example of F'd up Frontier.

Frontier is the largest network of liars,...

This complaint is coming from Texas. It might say this location is Ottawa, Canada - but that is just another example of F'd up Frontier.

Frontier is the largest network of liars, incompetents, lazy-asses, and incompetents ever assembled under one company name. Yes, I said incompetents twice because they are just that bad. They can't fix a single problem - not a single one. I am convinced that their entire organization is laden with idiots, has-been techs, liars, and abject failures that call themselves human beings.

Whether it's internet connection speed, missing channels, absent DVR functionality - all they are capable of doing is send a reset signal to your equipment to reboot it. Thirty tries, thirty same results. Try something else - like diagnosing the problem - you incompetent piles of sh#t.

The last episode for us has gone on for well over a month, including their people saying we need new equipment, only to not receive any equipment, then when we call to find out where the equipment is, they say you don't need equipment. Customer service said the tech department is responsible for shipping out replacement equipment, then we talk to the tech department (after going through an hour of hell - just to get back to where we lift off) the tech department says customer service is responsible for sending replacement equipment. Classic finger point - where nobody is responsible. The tech department questions us as to why we think we need new equipment.... Hey numb-nuts, we NEVER asked for replacement equipment, all of that was your idea. All we know is that we have been dealing with the same problem (described in my first sentence) for almost 2 months.

Frontier has no right to be in the telecom services or customer services business whatsoever, for they don't understand their own process, programming, none accept responsibility and they are clueless on how their service / equipment works. If it's not in their script - you are screwed.

F them, and thank you


 – About 3 months ago.

We've been Frontier for 15 years for what amounted to approx $21k in monthly payments to them . Our box went out the other night and we were told it was going to be 7 days before they could come...

We've been Frontier for 15 years for what amounted to approx $21k in monthly payments to them . Our box went out the other night and we were told it was going to be 7 days before they could come out. 7 DAYS!!!

Well that was unacceptable. We contacted Spectrum who was able to come out in 15 hours and outfit us with a whole new system, for $80 less/month. Never again will the word "Frontier" be mentioned in our household. btw: I still think that $6.45 /per would be a good short.

 – About 3 months ago.

If a snail and Frontier Internet were in a race, I would put my money on the snail.... I can't remember a time when the Internet was this slow. Oh, wait; I can. It was the early 90's!! Let...

If a snail and Frontier Internet were in a race, I would put my money on the snail.... I can't remember a time when the Internet was this slow. Oh, wait; I can. It was the early 90's!! Let Comcast buy yous guys out, please...

 – About 3 months ago.

Well, where do I start........maybe 20 years ago. We live in rural West Virginia. 15 years ago I was told by Frontiers' Techs that our lines were lightning struck, damaged, and needed to be...

Well, where do I start........maybe 20 years ago. We live in rural West Virginia. 15 years ago I was told by Frontiers' Techs that our lines were lightning struck, damaged, and needed to be replaced. We have had problems with telephone service for at least 40 years. The service has been bought by GTE, Citizens, etc, and finally by Frontier. Our lines are old, and in need of replacement. Internet is terrible.......times out, drops out, unusable etc. Audio line is buzzy, hummy, with hums so loud you cannot hear. If it rains.....you're screwed. I don't know why the Public Service Commission fails to act against them. When do "we the customers" finally get the 21st Century technology and service that we pay "through the nose" for? Retired Broadcast Engineer.....

 – About 3 months ago.

This is ridiculous. I moved and called 3 weeks in advanced. They said they had to put it on hold until the owner of the house I was buying contacted them to move their service. She waited until 3 days...

This is ridiculous. I moved and called 3 weeks in advanced. They said they had to put it on hold until the owner of the house I was buying contacted them to move their service. She waited until 3 days before closing. I ended up losing 2 weeks of internet and tv and still had to pay for it! The stupid lady that lived her before got her internet 5 days before I did, even though I was on the phone with them at the exact same time she was! I know this because they told me. I never got a credit for lost service, they said it was still on at our old location so we had to pay for it.

After that, they disconnected us 20 minutes before superbowl when we were having a superbowl party. Some idiot decided to use our connection for someone else. We had to wait days for that to be fixed. (second time that happened to us!)

Now we are down once again and it will take 9 days to get someone out here to fix. I work from home. If they don't have enough techs that they take over a week to respond then they don't have enough techs!!!! This is not service, it is torture. Where or where is google internet???

 – About 3 months ago.

They renewed MLB Extra innings automatically without asking us. 4 months of back and forth and assurances that it would be taken care of and still nothing. We are now dealing with the state A.G. on...

They renewed MLB Extra innings automatically without asking us. 4 months of back and forth and assurances that it would be taken care of and still nothing. We are now dealing with the state A.G. on this In June cancelled our account and returned the equipment and we are still getting bills for unreturned equipment. They are criminal

 – About 3 months ago.

This place been f@#king me for years evertime it rains phone internet goes out call them. We will send someone out they came say nothing is wrong or we will fix it been years now f@#k them ...

This place been f@#king me for years evertime it rains phone internet goes out call them. We will send someone out they came say nothing is wrong or we will fix it been years now f@#k them

 – About 3 months ago.

I have the internet, tv, phone package in Connecticut. We had over 50 programs recorded on the DVR that simply disappeared on day. Now what ever is recorded either will not replay or plays a few...

I have the internet, tv, phone package in Connecticut. We had over 50 programs recorded on the DVR that simply disappeared on day. Now what ever is recorded either will not replay or plays a few seconds and locks up. Tech person cannot or will not tell me why this is happening but suggests that I check all the non-Frontier wiring in my house becaue the problem is there. That wiring has been in place for over 30 years and has worked up until three weeks ago. Also the tv picture becomes jumbled and jerky at about 11 PM each night. No reason given for this. I have been told to restart this, reboot that, all to no avail. I was even told to take one of the non DVR controllers and hook it up in place of the DVR. Guess what, the tv signal is fine. Seems to me that indicates a problem with the DVR recorder! Why not send me a replacement to see if that solves the problem? No, we no longer do that, I need a servcie call. Next available date for a call is two weeks from now. I told the person I will have Xfinity installed before that date and hung up.Our original cable company was Sammons Communciation, which was taken over by A.T $ T. for a while, then became U-Verse. U-Verse had some initial problems but worked to fix them. U-Verse then became Frontier and for the last three years there has been nothing but problems with the service. On to Xfinity.

 – About 3 months ago.

From one of the few incorporated towns in WV nevertheless they have worthless customer service reps and incompetent installation employees my 3 year old knew more about the setup than they did ...

From one of the few incorporated towns in WV nevertheless they have worthless customer service reps and incompetent installation employees my 3 year old knew more about the setup than they did

 – About 3 months ago.

Frontier is the absolute worst. We inherited this sh#tshow called Frontier when Verizon bailed out of the Texas market (thanks a lot Verizon, you suck too but at least Verizon fixed problems).

Frontier is the absolute worst. We inherited this sh#tshow called Frontier when Verizon bailed out of the Texas market (thanks a lot Verizon, you suck too but at least Verizon fixed problems).

After a period of stability (e.g., nothing was broken for more than 5 months), I dreaded the thought of calling them to increase my tv channels (to get more sports) and increase my internet speed (up and down). What a mistake to call them. My gut said eave well enough alone, but I still called them and they just simply destroyed the services that were working.

It has now been 10 support calls (each for 1.5 hours when we get them), three promises for replacement equipment (one of their "rocket scientists" said "you need all new dvr and settopbox equipment", orders it, and after 3 weeks it's still not here. I dread the thought of one of their tech's coming into my house. We have tried to believe that the low-levels are good people and will eventually fix my issue. In fact, some seem personable to talk to, but the net result is always the same regardless of how personable they seem - they leave you worse that they found you. In retrospect, it seems they do this purposely.

There is absolutely no common sense among them. It's as though the changes they do make are done solely to make the problem work, as if they are deliberate in their incompetence - like the want to destroy the shell of a company they work for. All of you are incompetent and you lie to customers so you can close your call tickets. You all deserve to be fired. I honestly hope Frontier senior management reads these reviews - because if they did, then maybe they would jump off their building to make the way for new management to replace them and begin fixing the problems, starting with your people.

Frontier, you suck. You, all of you, have literally destroyed a good network of equipment and services which all you had to do is "administer" and after 3 years you can't even do that. I hope you go bankrupt and your useless employees cross my path looking for a job - then, I can return the favor.

 – About 3 months ago.

Unless you know service techs you will probably never be satisfied. Terrorists would be easier to deal with than their customer service. If you can get service anywhere else, do yourself a favor and...

Unless you know service techs you will probably never be satisfied. Terrorists would be easier to deal with than their customer service. If you can get service anywhere else, do yourself a favor and don't do business with Frontier, there is a reason this site was created.

 – About 3 months ago.

They are trained to lie!...

They are trained to lie!

 – About 3 months ago.

Or its a faker website pretending to be frontier. I dont know which cuz everything is upside down. ...

Or its a faker website pretending to be frontier. I dont know which cuz everything is upside down.

 – About 3 months ago.

I am forced to have Frontier because no other providers are in my area. I have a landline (yes, I'm one of those people) and it is now down AGAIN. It's the 4th time in 4 months. I just got off...

I am forced to have Frontier because no other providers are in my area. I have a landline (yes, I'm one of those people) and it is now down AGAIN. It's the 4th time in 4 months. I just got off the phone with customer service. They said they can send someone to fix it SEPTEMBER 29TH. THAT'S 8 DAYS! They don't care if I'm out of phone service for 8 DAYS!
WHAT KIND OF COMPANY CAN STAY IN BUSINESS WITH THIS KIND OF TERRIBLE SERVICE AND WORSE CUSTOMER SERVICE?!
All the customer service reps will say is, "There is nothing more I can do." "This is the limit of my abilities." "Someone else has to escalate the ticket." "I can try to send a message to someone, but I can't guarantee anything."
This is not service of any kind. This is a bunch of people answering the phones doing nothing. It's like all anyone there can do is "pass it along" to someone else.
Does ANYONE actually do anything effectual at this company?

 – About 3 months ago.

f%@k FONTIER FIOS!!!! MOTHER f%@kERS ARE ROBBERS!!! They take your money but don't give it back when they f%@k your service. Had no internet for whole day and they say I have to call customer...

f%@k FONTIER FIOS!!!! MOTHER f%@kERS ARE ROBBERS!!! They take your money but don't give it back when they f%@k your service. Had no internet for whole day and they say I have to call customer service and speak with them, f%@king loop hole to make it harder for the customers.. f%@kin jack asses
And they make you do all the f%@king work too mother f%@kers. f%@k FRONTIER FIOS gotta change ISP AFSAP

 – About 3 months ago.

Youre complaining directly to frontier at this site. If you hover over the frontier communications sucks with the pic of the blonde lady on it you will see it changes to frontier. ...

Youre complaining directly to frontier at this site. If you hover over the frontier communications sucks with the pic of the blonde lady on it you will see it changes to frontier.

 – About 3 months ago.

Hands down the worst customer service that I have ever encountered. When dealing with them on any issue (service installation, restoration of service, correction of billing issues, cancellation of...

Hands down the worst customer service that I have ever encountered. When dealing with them on any issue (service installation, restoration of service, correction of billing issues, cancellation of service, etc.) it is IMPOSSIBLE to get the matter handled correctly the first time.

They can't get their story straight. I heard different reasons/excuses/recommendations each and every time I called. Often (in fact most of the time) the information provided is just flat wrong.

I dealt with them in each of the areas mentioned above. NEVER one time did the problem get handled satisfactorily. Finally, I canceled and went to a competitor (which also has a bad customer service reputation). They couldn't even handle the cancellation of service correctly.

Since leaving Frontier, my blood pressure has gone down several points. I'm glad to be rid of them.

 – About 3 months ago.

My internet worked surprisingly well for 10 months. I had a smart hub, Wi-Fi cam, steamed on multiple devices and played online games all at once. Then, 8/30/18...it was like they flipped a switch....

My internet worked surprisingly well for 10 months. I had a smart hub, Wi-Fi cam, steamed on multiple devices and played online games all at once. Then, 8/30/18...it was like they flipped a switch. Now I can't stream on a single device without delays...I've disconnected everything but that one device. New modem didn't help. Constant dropping of the WAN...signal is up/down constantly. Tech coming today but I have no confidence they'll fix it.

 – About 3 months ago.

Omg. Frontier sux! Its like it has a pulse. On and off. On and off. Reset. Reset. Reset! Lost all phone and internet. Call them. 2 weeks untill they can look at it. Wtf???? Frontier is my only option...

Omg. Frontier sux! Its like it has a pulse. On and off. On and off. Reset. Reset. Reset! Lost all phone and internet. Call them. 2 weeks untill they can look at it. Wtf???? Frontier is my only option and i guess they know it. Also. When it does mess up and i call or contact them it miraculously starts working again. For a little while that is. Smdh. Understand the name. They take you back to the frontier. 1800s frontier that is.

 – About 3 months ago.

Sign me up for the lawsuit. They are liars and thieves and then reported me to the credit bureaus. I hope they all die! ...

Sign me up for the lawsuit. They are liars and thieves and then reported me to the credit bureaus. I hope they all die!

 – About 3 months ago.

This is my new favorite website. Frontier SUCKS! I live in an area where there is literally NO other option. 12 years, TWELVE YEARS I have been dealing with this garbage. Our home owners...

This is my new favorite website. Frontier SUCKS! I live in an area where there is literally NO other option. 12 years, TWELVE YEARS I have been dealing with this garbage. Our home owners association is taking them to our states Communications board, or whatever they call it. Everyone is so over it. Our latency times are so slow- 400-900 ms, even in the middle of the night. Constant downs. CONSTANTLY DOWN. HATE THESE PEOPLE!

 – About 3 months ago.

internet from frontier never works im trying to find another service in my area.....

internet from frontier never works im trying to find another service in my area..

 – About 3 months ago.

I have been trying to cancel my frontier service for weeks now. The service does not get cut off when it is supposed to nor have they sent me the mailer so I can send the equipment back. This company...

I have been trying to cancel my frontier service for weeks now. The service does not get cut off when it is supposed to nor have they sent me the mailer so I can send the equipment back. This company should be shut down. I have never experienced service like this in my life. I have only had frontier for about 2 months and it has been nothing but trouble. My cable never worked properly and now I owe a $200 cancellation fee. How is a company even allowed to run like this?

 – About 3 months ago.

I have created a webpage that contains all the details regarding my situation including my complaints to the Federal Communications Commission.

That website can be viewed at

I have created a webpage that contains all the details regarding my situation including my complaints to the Federal Communications Commission.

That website can be viewed at

www.frontiercansuckmy.com

Don't you just love it when the domain name says it all?

Frontier started to charge me an additional $2 above my "protected" monthly service charge and I filed a complaint with the FCC calling that double billing, bait and switch and breach of contract.

That FCC complaint and all the relevant documents can be viewed at the above website, which is in a timeline format with links to PDF copies of those documents.

 – About 3 months ago.

https://www.bigclassaction.com/lawsuit/frontier-faces-class-action-over-internet-fees.php#claimform

JOIN IN!1

File with the FCC as well...

https://www.bigclassaction.com/lawsuit/frontier-faces-class-action-over-internet-fees.php#claimform

JOIN IN!1

File with the FCC as well

 – About 3 months ago.

okay here we go I must start off first with the fact that today is my birthday September 11th is my birthday and for some strange reason I decide to call Frontier and dispute my bill which I should...

okay here we go I must start off first with the fact that today is my birthday September 11th is my birthday and for some strange reason I decide to call Frontier and dispute my bill which I should not have because I canceled them two months prior. so all of this started 2 months ago when Frontier went up on my bill once I saw that the bill was $99 yes I called them to complain but that was a mistake I was put off and then put on hold transferred put back on hold transferred again and each time you ask to speak to a manager or supervisor the hold time is more and it gets longer and longer at the end I wind up just giving up 2 hours later I did not get my problem resolved the other thing that was so funny was when you tell them that you want to dispute the bill they are the ones who get to decide with no information that you provide so they tell you ahead of time there is no point to dispute these charges as we see no reason to change it and so therefore your dispute will be denied 3 people told me that but I guess I expected that if Frontier is going to be the one that judges whether I have to pay or not then Frontier is going to be the one who's winning I was reading somewhere where the other customers were saying Frontier sucks and I was looking at it like I've had them for so many years since they were Verizon and I got grandfathered in once they switch to Frontier so therefore I was under no contract I am so frustrated with them as I hear everyone else is as well I don't know what else I can do except for pay the bill these suckers are talking about dinging my credit they went up on my bill from $74 to $89 to $99 and the final bill I cancelled was $136 when talking to them they showed no consideration for the valued customer all they wanted was their money and if they didn't get their money they were going to do everything they could do to hurt you the loyal and now they say they want their modem back and other materials and if they don't get them back they're going to charge me all this on today my birthday thanks a lot Frontier you really suck this is a word of warning to everyone who might want to get internet or go through a company like Frontier they suck they will not help you at all if you upset them and piss them off get ready they're going to slow your service down the do things in the office to make your life miserable Frontier you suck truly don't get Frontier you will regret it

 – About 3 months ago.

Have had Frontier for about 3 years now. Consistently, between the hours of 8 PM and 11 PM, my latency increases to untenable levels, going from a barely tolerable 80-100 ms to 400+ ms (highest was...

Have had Frontier for about 3 years now. Consistently, between the hours of 8 PM and 11 PM, my latency increases to untenable levels, going from a barely tolerable 80-100 ms to 400+ ms (highest was 900 ms) every single night. After talking to a much savvier friend, turns out they handle increased bandwidth usage in the most incorrect way possible, and could be an issue at the node or the main servers. Regardless, because of that sweet geographic monopoly ISPs love to hold on to, I'm stuck with this garbage until I move somewhere else or pony up $4000+ to install fiber at my house. Phone call and messages apparently have given me nothing but "We don't know" and the worst runaround I've ever been subjected to.

 – About 3 months ago.

I have not had connection in several hours, and this is not the first time either down here in Georgetown, Tx. My neighbor still has thier frontier Internet connection but mine mysteriously...

I have not had connection in several hours, and this is not the first time either down here in Georgetown, Tx. My neighbor still has thier frontier Internet connection but mine mysteriously doesn't? It's not the router or the cable, absolutely nothing and I mean Nothing is wrong on my end of the connection. These idiots can't be trusted to hold a connection little alone thier own breath for 3 seconds.

 – About 3 months ago.

I...

I

 – About 3 months ago.

Frontier is getting taxpayer money from CAF funding for Infrastructure maintenance and upgrades. Their new 'Internet Infrastructure Surcharge' bullshit fee states 'This monthly surcharge...

Frontier is getting taxpayer money from CAF funding for Infrastructure maintenance and upgrades. Their new 'Internet Infrastructure Surcharge' bullshit fee states 'This monthly surcharge is to help defray some of the costs of maintenance of the local network. This fee is not a tax or fee required by the government.' So essentially they get subsidized by us to maintain their network and then they charge their customers more to maintain their network. Frontier and other ISP executives are evil and greedy and should be prosecuted for the criminals they are.

 – About 3 months ago.

I've had Frontier for a couple months now, and it hasn't worked more often than it has. Truly garbage. At least Comcast actually works. ...

I've had Frontier for a couple months now, and it hasn't worked more often than it has. Truly garbage. At least Comcast actually works.

 – About 3 months ago.

09/11/10 - No PHONE, TV NOR INTERNET since last Sat. I called 4 times. Technician can only come on Wed pm.
Frontier can't reset their equipment remotely!!!!!

Normally when...

09/11/10 - No PHONE, TV NOR INTERNET since last Sat. I called 4 times. Technician can only come on Wed pm.
Frontier can't reset their equipment remotely!!!!!

Normally when system is down, technician shows up, resets all equipment (which I can do myself) and ends up calling
central to HAVE THEM RESET REMOTELY!!!!! DUH!!!!!

So, Frontier's solution for customer: wait from Sat to Wed before technician can show up and call central to reset remotely...
what customer already asked 4 times!!!!!

 – About 3 months ago.

I have been trying since 8/21/18 to cancel my service, they say I am getting 1 mb of speed, but can't even download my email or open my fb page. Call to cancel and I am told I am in an "auto...

I have been trying since 8/21/18 to cancel my service, they say I am getting 1 mb of speed, but can't even download my email or open my fb page. Call to cancel and I am told I am in an "auto renewal" one year subscription with a $200 early cancellation fee. Supposedly I agreed to this contact in 2011 when they bought up Verizon and my account was one of them. NEVER had an auto renewal account with Verizon or Frontier. After numerous calls and promises that the Escalation dept. will call me back and they never do, I am told they will take my " auto renewal" off my account by I have to wait until 11/9 to cancel or pay the $200.
This is the most blatant form of consumer rip off I have ever seen. Trying to force people into canceling and paying fees, different story each time you call them. Pure BS, there needs to be a class action lawsuit against them!

 – About 3 months ago.

Was paying for up to 6 mbps was not even getting 1. After multiple calls was able to get a frontier tech to turn my line speed up .Now I got 6 mbps. They limited my line to only 1 mbps originally....

Was paying for up to 6 mbps was not even getting 1. After multiple calls was able to get a frontier tech to turn my line speed up .Now I got 6 mbps. They limited my line to only 1 mbps originally. People should file a class action law suit against this company. File 28th the BBB and Federal Trade Commission.

 – About 3 months ago.

They say a 35 minute wait, but it's way longer. Their "call back" feature does not work. Their "chat" feature does not work either. Many of the online apps that work with Comast...

They say a 35 minute wait, but it's way longer. Their "call back" feature does not work. Their "chat" feature does not work either. Many of the online apps that work with Comast and others do simply not work with these people. I can't believe that I a comparing them to Comacst, who has a reputation for incompetence. But, actually, Comcast is better.

Wow. Whatever you do. If you have a choice. Stay away from these boobs.

 – About 3 months ago.

Ordered service August 1st, it's now September 10th, we're 4 techs, 17 phone calls into this mess, totaling about 8 hours of our time (not including time off work, being left on hold so long...

Ordered service August 1st, it's now September 10th, we're 4 techs, 17 phone calls into this mess, totaling about 8 hours of our time (not including time off work, being left on hold so long the call center closes, being hung up on, and all the times tech support tells us to call customer service, customer service tells us to call tech support, etc.) we still don't have service. The house is connected, but there's no signal. The last tech who was here couldn't get a light, checked what we think was the wrong hub not on our property. He also took the cover to the box, didn't leave a modem, hook up the house, or anything else....Last week tech support told us a 3rd party construction company would call us and come out to check the connection, of course they never called or came out. We tried to call again and are stuck in an infinite loop of customer service/tech support hell...how hard is it to get service or quality customer support?? Do we have to call the CEO to get signal? Do we have to go sabotage lines to actually get construction out here?

 – About 3 months ago.

Frontier truly does suck. Communications is not their forte and they should go back to the frontier with Davy Crockett. The early 1800s would be best....

Frontier truly does suck. Communications is not their forte and they should go back to the frontier with Davy Crockett. The early 1800s would be best.

 – About 3 months ago.

Make sure you get names of people you talk to. We cancelled our service after it went out on the 3rd day we had it. Spent hours on the phone with them, finally just cancelled after getting no where...

Make sure you get names of people you talk to. We cancelled our service after it went out on the 3rd day we had it. Spent hours on the phone with them, finally just cancelled after getting no where with them. Told me it was cancelled and taken care of. Still received bills. Called again , they said it was taken care of , now the bill is in collections!!!

 – About 3 months ago.

Improper billing..now locked out my acct. pleeeease go screw yourself.......

Improper billing..now locked out my acct. pleeeease go screw yourself....

 – About 3 months ago.

My Frontier internet has not worked in over 10 days. They keep saying it is trouble on their line. WELL then fix it! Trouble ticket takes five days to get a repair person here to say they can’t fix...

My Frontier internet has not worked in over 10 days. They keep saying it is trouble on their line. WELL then fix it! Trouble ticket takes five days to get a repair person here to say they can’t fix it because it is trouble with the Frontier line. Well then FIX it! Same thing happened at Fourth of July. Cancelling on Friday if they don’t FIX IT😡

 – About 3 months ago.

Frontier Communications is a "communications" company, but they can't seem to maintain a website or app that works, or even provide a person to answer the damn phone!

All I...

Frontier Communications is a "communications" company, but they can't seem to maintain a website or app that works, or even provide a person to answer the damn phone!

All I want to do is pay them!
I want to log onto their website so THEY can get paid!

I have been trying to pay them for over a week now, but I can't even speak to someone to find out why a communications company can't maintain a decent website running.

EVERY other company or agency seems to have figured out how to operate a functional website, but frontier seems to be staffed by people who were fired from everywhere else for not being able to perform their jobs!

They seem to have exclusivity to be the sole provider for me, or I would have canned them long ago!

 – About 3 months ago.

This is the absolute worst company in existence! Thats all!...

This is the absolute worst company in existence! Thats all!

 – About 3 months ago.

So we were getting .3 mbps download and upload and they come to fix it and we get what we pay for but only for 2 days and then it goes back to the same shit what they hell kind of f%@king company are...

So we were getting .3 mbps download and upload and they come to fix it and we get what we pay for but only for 2 days and then it goes back to the same shit what they hell kind of f%@king company are they

 – About 3 months ago.

After Frontier was unable to resolve issues when I tried to upgrade my account, I took to social media -- eventually they banned me, a paying customer, from being able to talk to them on their...

After Frontier was unable to resolve issues when I tried to upgrade my account, I took to social media -- eventually they banned me, a paying customer, from being able to talk to them on their "24/7 support" people on social media (both FB and Twitter) because I kept calling them out on their incompetence and lies. This was after, in email, they tried to imply that I was breaking FCC rules by posting to social media to start with (it took a couple of emails before they admitted that, yes, FCC rules apply to the carrier and not the customer). I posted a screenshot that included the dudes name and his Frontier business email - they tried to tell me I was breaking Twitter's rules, but I pointed out to them that the rules specifically say that names and business addresses are not considered private.

When I cancelled, they told me they cannot prorate the month because they *never* prorate or change service in the middle of the month. My current (and last!) bill with them has pro-rated pricing on it because my attempted upgrade happened in the middle of a billing cycle. The lies just keep coming. If they could keep from lying and were the slightest bit competent, I would be paying them more money than I was for increased speed and all would be good.

After 5+ years with Frontier, I went back to Comcast, which I *never* thought I would do.

The phone rep that cancelled my service said that they do not care about getting DSL equipment returned (only FIOS) - I recorded that conversation in case I need that bit in the future. I find it funny that the equipment, freshly installed for me, had a monthly charge on the bill, but I was literally told that I could "dump it" if I want to now that I've cancelled.

I don't know if tags work on here, but to keep with my tradition the last couple of weeks -- #Frontier #FrontierCommunications #FrontierInternet #FrontierScum @AskFrontier @FrontierCommunications

 – About 3 months ago.

Shut off for the third time in less than 30 days. Twice in 7 and all they can say is they don't know why, but would you like to upgrade. I make a payment online and it takes 3 to 5 Business...

Shut off for the third time in less than 30 days. Twice in 7 and all they can say is they don't know why, but would you like to upgrade. I make a payment online and it takes 3 to 5 Business days(If you use "their" app it's 5 to 7) it's an electronic transfer of funds, but if you phone in at extra cost it's "only a couple of hours" are you kidding me??????? I started with Fios and now I'm stuck with Frontier. I'm ready to say f#*k it an get a set of rabbit ears and go back to Dial up

 – About 3 months ago.

I've come to the conclusion that the purpose of customer service is to frustrate you into going away.

Logged into my account and opened up a chat session. So they know who I am.

I've come to the conclusion that the purpose of customer service is to frustrate you into going away.

Logged into my account and opened up a chat session. So they know who I am.

Yet they have to "verify" my account. Home phone, DOB, PIN, cell phone, email. Seriously? How many crank service requests do you get from people who are logged into the site of someone else? What was the point of setting up an account again?

They completely ignore what you type as the problem in the original message and ask the same questions over and over. Apparently, they don't know what a NID is or DSL - it's only their business after all.

This is the sixth time we've had them out since February and it's always a break in their poorly run lines, yet I have to go through the same ridiculous Q&A session no matter how much info I pre-load into the original request.

It's like talking to a wall.

 – About 3 months ago.

Run by muslims -hate frontier. Internet harrassment all the time- the red roof is in. I dont think they got enough of anyone to do much except sit on us. They got the area or perhaps even the country...

Run by muslims -hate frontier. Internet harrassment all the time- the red roof is in. I dont think they got enough of anyone to do much except sit on us. They got the area or perhaps even the country all netted up. Its disgusting. You cant say nothing without being harrassed by someone for saying something/ANYTHING- all the time. PUSH PUSH PUSH IS ALL THEY DO- They wanna ONE DRIVE as the cult calls it. pfht.

 – About 3 months ago.

What a useless POS company-
I signed up for "up to 6mbps" service and my download speed is 0.5mbps and upload is 0.1mbps.
Tech support sucks a big one, called two weeks ago and...

What a useless POS company-
I signed up for "up to 6mbps" service and my download speed is 0.5mbps and upload is 0.1mbps.
Tech support sucks a big one, called two weeks ago and they told me they will send me a router in the mail. Guess what, still no router.
Called back tonight, was on hold for 45 minutes before someone could "help me".
He had me do the speed test , move my router to a different power outlet and then all of a sudden I get put on hold and the the line disconnects.
I gave them my call back number, they didnt call me back.
I work from home and it's pertinent that i have functioning internet.
Not only that, frontier is the only option I have for a provider.
I'd call back but my "Minnesota nice" passive aggressiveness is going away and I'm ready to go full beast mode on these assholes.

 – About 3 months ago.

Been paying for 90mbs, not even hitting those numbers consistently... I then moved to a new apartment not even 10 minutes from my old house, same city... The only internet package available is...

Been paying for 90mbs, not even hitting those numbers consistently... I then moved to a new apartment not even 10 minutes from my old house, same city... The only internet package available is 18mbs... What kind Of backwoods shit is this! Still waiting for my installation that I haven't gotten a call for or nothing. If I didn't have. A business that relies on internet I'd wait for optimum... I'm switching asap...

 – About 3 months ago.

So frustrating, I can't log into their website to pay my bill - it keeps freezing. Same with the app on my phone. Now it is saying my login profile is not linked to an account. Tried the chat,...

So frustrating, I can't log into their website to pay my bill - it keeps freezing. Same with the app on my phone. Now it is saying my login profile is not linked to an account. Tried the chat, but it froze as well...UGH!!!

 – About 3 months ago.

Paying for 3 GB which isn't much, but we're only getting 0.45 and 0.47 upload and download speeds. IT SUCKS! I too have lost forms I've filled out because it "times out" and...

Paying for 3 GB which isn't much, but we're only getting 0.45 and 0.47 upload and download speeds. IT SUCKS! I too have lost forms I've filled out because it "times out" and I'm screwed. We're paying for a service we don't even come close to getting. I've made over 10-15 calls in the past couple of months, and each rep tells me something different...it's your wireless router, a squirrel must have chewed through your line, you live in a suburb and the equipment isn't up to par, seriously, they've come up with every excuse in the book. I wait until I get to work to use the internet because I get so pissed off. I keep trying just for shits and giggles, but it's always BAD. So sick of it. We have another internet provider coming to our area and I can't wait. When I kept complaining and nothing was being done, I did a search and found out Frontier is or was being sued by multiple states. How can they get away with this??????? I say we all band together and take those lying pieces of crap DOWN! They're ripping us all off and have no intention of "fixing it". I've had like 3 techs come out in the last month, they never follow up, I always have to call to see if they've even been here, and nothing ever gets better...they're just playing us knowing full well we don't have any other options. I hope they go out of business and go bankrupt. Seriously. We have a business and we can't even do our business here, I have to go to my other job to use the internet. When will somebody shut these guys down??

 – About 3 months ago.

unfking believable...I'm a student in Legal Studies where I am constantly losing my work due to Frontier. We are in Los Angeles Ca, we can't watch Netflix or Amazon, pay our bills online or do...

unfking believable...I'm a student in Legal Studies where I am constantly losing my work due to Frontier. We are in Los Angeles Ca, we can't watch Netflix or Amazon, pay our bills online or do freakin homework due to frontier. What can we do? I'm at my end! Can we sue for not delivering on a product?

 – About 3 months ago.

I'm 51. I have NEVER paid for a worse product in my whole life. I truly do not know what we are paying them for. The past 6-9 months have been the worst. Wifi out 97% of the time, and if it's...

I'm 51. I have NEVER paid for a worse product in my whole life. I truly do not know what we are paying them for. The past 6-9 months have been the worst. Wifi out 97% of the time, and if it's there, rest assured that it will go down within 5 minutes. 5mbps download speed. It was our only option. But a new company is installing lines on my road as we speak. 100mbps. Never been so happy. Right now, typing this, I have to use the Verizon unlimited data hotspot on my phone to hook to the internet.

 – About 3 months ago.

To the person who says frontier is owned by jews. No - its not the entire internet is a huge lie and a cage around us. Its a false flag on jews....

To the person who says frontier is owned by jews. No - its not the entire internet is a huge lie and a cage around us. Its a false flag on jews.

 – About 4 months ago.

2 phone calls totalling 2 hours. 1 service visit that no one could verify resolved the issue. Still no internet. Plugged in a new modem on my own. Problem fixed. Really Frontier? I want my money...

2 phone calls totalling 2 hours. 1 service visit that no one could verify resolved the issue. Still no internet. Plugged in a new modem on my own. Problem fixed. Really Frontier? I want my money back.

 – About 4 months ago.

I've been a Frontier customer since they bought our local phone company years ago. At first it was pretty good: they had local people doing repairs and customer service. A few years ago, they...

I've been a Frontier customer since they bought our local phone company years ago. At first it was pretty good: they had local people doing repairs and customer service. A few years ago, they fired all the local people apparently, or at least, you can't talk to them on the phone. Instead you have to call the 800 number. The customer service people there promise you that they will get the problem fixed, but you have to wait months sometimes. Most recently, the actual phone line has been almost down on the ground for 6 weeks since a storm came through. Each time I call Frontier, they say they have put in a work order, but nothing happens. I am quitting Frontier tomorrow and getting a satellite dish.

 – About 4 months ago.

I disconnected my internet for the summer after the cost double and tried reconnecting it a month ago, but they keep telling me the routers/ports/whatever you want to call them are full! So basically...

I disconnected my internet for the summer after the cost double and tried reconnecting it a month ago, but they keep telling me the routers/ports/whatever you want to call them are full! So basically what happens is instead of adding more ports to an area, they bog down each ports/router with more people until they cannot possibly fit anymore customers on that router. The plan says get "up to 6 mbps" that basically means you will get 2.5 on a good day. Why not put more routers/ports in the area? Clearly there is a need for it. Terrible customer service and terrible service all around.

 – About 4 months ago.

I live at Mt Baldy in Southern California. Previously we had Verizon as our internet provider until frontier came on the scene. This company exemplifies the worst of predatory corporate America....

I live at Mt Baldy in Southern California. Previously we had Verizon as our internet provider until frontier came on the scene. This company exemplifies the worst of predatory corporate America. Another theiving corporate entity. This is the absolute worst internet service I have ever had the misfortune to encounter. Why even offer this service if you can't deliver it in high quality. Snail mail is faster than what we are stuck with from Frontier. It's as if we live in a third world country. These corporate scumbbags are proficient at one thing only: separating you from your hard earned money. Hopefully, they will soon file for bankruptcy or have their charter revoked through efforts of some public advocacy group. The only two words
I have for the owners of frontier are these: you stink.

 – About 4 months ago.

Frontier truly must be the worst telecom company in America. Customer "Service" should be Customer "Disservice". Huge hold time for any tech support or customer service and when I...

Frontier truly must be the worst telecom company in America. Customer "Service" should be Customer "Disservice". Huge hold time for any tech support or customer service and when I spoke with a supervisor, she was rude, didn't listen well and misstated several key aspects of my service bundle. On the Frontier website, it shows a "chat" option, but it doesn't show chat hours, so once the info is entered on the chat intro, then and only then does it tell you that chat is closed. When on hold, it says there are options for call-backs; 1) ask for a call back in the order the call was received and 2) enter a specific time for the call-back. But, there's only option 2; no option 1 is ever provided. This company is so unprofessional and clueless. The run-around I got regarding broadband service was shocking and infuriating. The only reason to ever do business with Frontier is if it's the only provider (which it probably is since telecoms are given regional monopolies). Frontier really does SUCK...bigly.

 – About 4 months ago.

I've been trying to get a phone line for over 2 months. I've had 4 appointments scheduled and canceled the hour of. I've taken off 4 days for each of these appointments only to have them...

I've been trying to get a phone line for over 2 months. I've had 4 appointments scheduled and canceled the hour of. I've taken off 4 days for each of these appointments only to have them canceled last minute. I've never seen such incompetency. Frontier is a burning dumpster fire.

 – About 4 months ago.

I have talked to 9 people in 2 days. No internet or phone and I work from home. Last person said manager would call...2 hrs later no call. Called back and rep wouldn't transfer me to...

I have talked to 9 people in 2 days. No internet or phone and I work from home. Last person said manager would call...2 hrs later no call. Called back and rep wouldn't transfer me to supervisor. Really? Obviously you don't care about customers

 – About 4 months ago.

Total garbage. Internet is unreliable, slow and expensive. Phone "service" is even worse. Sometimes (i.e. randomly) won't let me connect via long distance for places I have paid for. ...

Total garbage. Internet is unreliable, slow and expensive. Phone "service" is even worse. Sometimes (i.e. randomly) won't let me connect via long distance for places I have paid for. FAX line is worse yet. In years of attempting to fix problems all that they did was to break my desk, which I myself had to fix.

 – About 4 months ago.

Just had to turn off my frontier wifi and go with using data on my phone to post this. Over the last five years I have been in contact with every frontier "person" . They say there should not...

Just had to turn off my frontier wifi and go with using data on my phone to post this. Over the last five years I have been in contact with every frontier "person" . They say there should not be any problem and then they look and, we have no good equipment, we don't have any lines, we will be happy after the upgrade, wait until the kids are back at school. Are you kidding.

 – About 4 months ago.

spent hours trying to get crappy DSL service at our new house, horrible service installed a week ago... Customer Reps told us it was DSL 3mbps up and down. the few minutes it has worked it was 3...

spent hours trying to get crappy DSL service at our new house, horrible service installed a week ago... Customer Reps told us it was DSL 3mbps up and down. the few minutes it has worked it was 3 down and .5 up! most of the time it has been down, rebooting constantly, 3 callls to help desk, useless no help. Found out Wave broadband available 250mbps up/down, going for it, bye bye frontier yall suck.

 – About 4 months ago.

Here in good ol' West Virginia, we were sold out by Verizon. Service was acceptable until Frontier bought from Verizon. What really pisses me off is that Frontier advertises service they cannot...

Here in good ol' West Virginia, we were sold out by Verizon. Service was acceptable until Frontier bought from Verizon. What really pisses me off is that Frontier advertises service they cannot provide. Initially when you called customer service, you actually got to speak to someone here in West Virginia. Not anymore! My last experience with customer service was BRUTAL! She was obviously several states away, and she kept saying that you are eligible for 30 MPBS service. She didn't seem to understand that you can only push so much signal through copper wires until there is bleed-over causing disconnections. I had over 1500 one month, so they came and reduced my speed. Told her if she could get 30 MPBS into my house, I'd come mow her lawn and paint her house. Well it says you are eligible. I said maybe if I lived next door to the server and was connected with a heavy set of jumper cables! Turnover is rampant among their employees and headcount reduction is ongoing. There are other options in my area and I'm about to investigate some of them. FRONTIER IS A JOKE!!

 – About 4 months ago.

How to improve your DSL line quality
https://www.youtube.com/watch?v=Oixz9na0mnk...

How to improve your DSL line quality
https://www.youtube.com/watch?v=Oixz9na0mnk

 – About 4 months ago.

I live In W.VA. and the internet is utter trash. I get .200-.500 mb/s max speeds with 700-1200 ping all day everyday for the past 8 years now and nothing has changed, and no one serves my area but...

I live In W.VA. and the internet is utter trash. I get .200-.500 mb/s max speeds with 700-1200 ping all day everyday for the past 8 years now and nothing has changed, and no one serves my area but them so i cant even get rid of them.

 – About 4 months ago.

Three days, five reps and five hours on the phone with dropped calls and no callbacks and restart call with a new rep and have to explain all over again with rep and then supervisor. Finally learned...

Three days, five reps and five hours on the phone with dropped calls and no callbacks and restart call with a new rep and have to explain all over again with rep and then supervisor. Finally learned that my inability to finalize an order is due to their inability to port a landline phone number we've had for 23 years. We are not moving, the number is consistent with local numbers, they just don't have the "ring center" software to port the existing number. If we were going to complete the order, we'd need to accept a new phone number. This was a bridge too far after seeing all the concerns noted by others. Canceled the order.
DBW
Shelton, CT

 – About 4 months ago.

They frikin SUCK! My wife took off Thursday the 23rd for a scheduled installation. about 11:30 Frontier called and pushed the install date out to 29 September. Staying with Spectrum. 😡...

They frikin SUCK! My wife took off Thursday the 23rd for a scheduled installation. about 11:30 Frontier called and pushed the install date out to 29 September. Staying with Spectrum. 😡

 – About 4 months ago.

Why pay for a service when you can barely use it. The internet will go down about 5 times every 30 minutes...

Why pay for a service when you can barely use it. The internet will go down about 5 times every 30 minutes

 – About 4 months ago.

Don’t try to play any ranked game of any kind, this wifi will randomly go out for 5+ minute periods....

Don’t try to play any ranked game of any kind, this wifi will randomly go out for 5+ minute periods.

 – About 4 months ago.

I have never once in years received the service I pay for. I have spent hours on the phone with staff ( the middle of the night you get the most honest tech people) some great some a**holes. Bottom...

I have never once in years received the service I pay for. I have spent hours on the phone with staff ( the middle of the night you get the most honest tech people) some great some a**holes. Bottom line they sold us "live out in the country" people service that doesn't exist or only exist when school is in session or the fair is in town and the rodeo is with it

 – About 4 months ago.

We started with Verizon FiOS since they first offered service in Carrollton, TX in 2007 and we NEVER had problems. Fast forward 9 years later when Frontier Communications took over in 2016. Problems...

We started with Verizon FiOS since they first offered service in Carrollton, TX in 2007 and we NEVER had problems. Fast forward 9 years later when Frontier Communications took over in 2016. Problems with bills, and internet outages is the new normal. As recently as 3 months ago we had to call monthly to have this extra charge for "internet security" taken off. We would get credited for it, the tech support person said it was taken off, and the next month it was there again. This lasted at least 3 months.

As of Saturday (08/18/2018) our landline phone and internet has not worked. Whenever we call their 1-800-921-8101 number, its impossible to talk to a real human UNLESS you want to add services. When we want to wait to speak to someone for tech support issues, we eventually get hung up on while waiting. A voice recording is telling us there is an outage in the area and there is no known ETA when it will be fixed.

I know if I try and call to have my bill prorated for the non-service that Im being charged for, it will come back to bite me in my a$$. Its probably better to suck it up and take it.

I wish Verizon was back.

 – About 4 months ago.

Terrible service in the Darfur area!! ...

Terrible service in the Darfur area!!

 – About 4 months ago.

they do suck...

they do suck

 – About 4 months ago.

Our internet is so bad. We even have two routers. Frontier claims that the ends are spliced. They have never fixed it and there is no return call. I am a slave to them as everything is in the email...

Our internet is so bad. We even have two routers. Frontier claims that the ends are spliced. They have never fixed it and there is no return call. I am a slave to them as everything is in the email address that we use

 – About 4 months ago.

Can't seem to find a competent customer service rep to speak to, they all must have stones for brains because I can never get my issues resolved. I've had intermittent service since 2016 and...

Can't seem to find a competent customer service rep to speak to, they all must have stones for brains because I can never get my issues resolved. I've had intermittent service since 2016 and after two years of BULLSHIT Spectrum Communications has finally ran lines in my area. #GOODBYEFRONTIER Don't ever get Frontier internet, phones, or TV it's garbage.

 – About 4 months ago.

I too used to be a Verizon FiOS customer and was completely delighted with our service until Frontier purchased them. Since then I’ve had repeated issues with flawed systems, billing inaccuracies,...

I too used to be a Verizon FiOS customer and was completely delighted with our service until Frontier purchased them. Since then I’ve had repeated issues with flawed systems, billing inaccuracies, and now outages. Here’s one of many examples .... I was erroneously being billed for multiple DVR‘s. I caught the error and Frontier kindly credited me for the past couple of months. A few days later I received a flat box in the mail with a pre-addressed sticker. I ignored it. The next day I received another flat box in the mail with another pre-addressed sticker. I didn’t think much of it either because I’m busy. The next month I looked at my bill because I have yet to trust their billing accuracy, and found that under “on demand charges” I was charged $200. I called Frontier and they said I was charged for not returning my extra DVR. Well I never had an extra DVR… I was only being billed for one. This kind of error happens over and over. I’ve been sticking with them only because it’s a pain in the neck to change service, but I have finally had it. My service has gone out three times in the past six weeks. Last month it was out for 72 hours… TV, Internet, or phone. I got no apology, no credit on my bill, and no notification of the problem while it all transpired. As I sit and dictate this, my TV service is out yet again. They said the outage was fixed, but our service is still out. The earliest they would send someone out is in six days. Seriously?? Frontier, I am not doing you a favor by being your customer! I’ve complained enough and you all just don’t care. Despite the hassle, I am exploring alternatives and will be firing you in the next few days. Oh and yes, I’m telling everyone I know.

 – About 4 months ago.

I agree with the person from Allegan, MI. We all need to start a class action law suit! That is probably the only way that they will upgrade their system so that it actually works. At the very least...

I agree with the person from Allegan, MI. We all need to start a class action law suit! That is probably the only way that they will upgrade their system so that it actually works. At the very least we might be able to get some of our hard earned money back that we pay for crappy service.

These people at this company are crooks! Since December 2017, they have raised their prices 2 times. For what?There has been NO improvement what so ever, in fact it has only gotten worse! Their service is horrible! The one person said that when it rains it doesn't work. I can agree with that! Also, if there is just heavy cloud cover it will slow it down or stop working intermittently. I can't even sit down at night and relax while watching Netflix because their internet is so damn S L O W! Sometimes it takes up to an hour to watch a 30 minute program because it takes forever to load. That's if your lucky enough to even get Netflix to come up in the first place. It has nothing to do with Netflix, it's because the internet is so slow and it's high peak hours when there are tons of people on their devices and watching TV at night. The more people using it, the slower it is!

It's ridiculous! I bet they have better internet service in third world countries than what Frontier provides here in the states! They totally take advantage of people who live out in BFE, away from a major city, who don't have much of a choice as far as internet providers go. I would love to tell them where they can stick there lousy service!!!

If you have a choice in internet service providers....do yourself a very big favor and DO NOT CHOOSE FRONTIER!

 – About 4 months ago.

what can I say about frontier. 1st. their internet is awful. every time It rains the internet just goes out. it's been happening to me maybe 6 times in a month. and then they have the audacity to...

what can I say about frontier. 1st. their internet is awful. every time It rains the internet just goes out. it's been happening to me maybe 6 times in a month. and then they have the audacity to say it's my fault.

secondly when I talk to customer service their representatives have the urge to f%@king yell at me. for saying the internet is not working. and that I should pay more to get on a better plan.

third and my favorite. they first cut the speed of my internet to the fact I can't go on any websites. and then an hour later they cut off my phone my cable and my internet completely just because I paid a day late. excuse me for having a job and family. and forget to pay my bill. f%@k you frontier. if your services and jobs were complete I would of stayed but truth is you guys are shit for an isp and I hope you guys go bankrupt soon

 – About 4 months ago.

I made the horrible choice of expressing interest in frontier communications. I talked with a sales representative and he said that a tech would not be able to come for about a month and a half. So...

I made the horrible choice of expressing interest in frontier communications. I talked with a sales representative and he said that a tech would not be able to come for about a month and a half. So naturally, I had chosen a different provider. Well, after I had been hooked up with and signed on with a different company they sent a tech to my house. He drove by my house while I was at work "of course" and I received a voicemail saying that he was not able to service residence since I was not there. I did not sign anything, the Frontier communications "tech" did not hook me into there system nor dropped off any equipment. Yet they sent me a bill for 136 dollars. This has to be one of the sketchiest internet companies out there. Now I am left disputing a bill that I should not have since I do not have there services. I wonder if there company motto is a thieves honor, because this feels like they are trying to steal from me and anyone else foolish enough to even call them.

 – About 4 months ago.

I live in Shasta County, just a few miles outside of Redding CA.
Frontier is our only option and the best they can offer is 1.0 Mbps. They are required or guarantee to provide at least .75...

I live in Shasta County, just a few miles outside of Redding CA.
Frontier is our only option and the best they can offer is 1.0 Mbps. They are required or guarantee to provide at least .75 Mbps!!! (Slower than dial up) These are their highest speeds and the only provider since the internet was developed. Fiber optics are in place less than 1000 feet from their distribution center in my old neighborhood and it has become obvious that until fire destroys this area and it is rebuilt with 1000's of new homes, they will not connect us to it... Seems they make improvements only if very profitable to them.
In 5 years there has never even been an attempt to clear trees lifting the wires or removing defunct cable lines wrapped around phone lines. Utility poles have been replaced 10 years ago and still a second short pole is left to support phone lines waiting for Frontier to move them to the new pole.
Always spoke with friendly people who are able to accomplish NOTHING!

 – About 4 months ago.

May God have mercy on your soul should you find yourself dealing with Frontier communications. Where is one to begin? Finally cancel their internet service after dropped connections repeatedly which...

May God have mercy on your soul should you find yourself dealing with Frontier communications. Where is one to begin? Finally cancel their internet service after dropped connections repeatedly which they could see in their system but neglected to contact me. Then when I canceled they were going to send a return mailer for the modem. No mailer 6 weeks later. Then they send me a bill like I was still a customer. So I call and point out they must be using their own bogus system, because they can hardly hear me. Transferred over to customer service and this guys system is rebooting. I hang in an finally he agrees to send me a box to return the mailer. This web sit is aptly named. "Beware all who enter here." (Sign above the entrance to hell) While I hate Comcast/Xfinity, I loath Frontier more.

 – About 4 months ago.

Frontier needs to be put out of business! Constant problems where our entire county has both phone and internet outages that last weeks without being fixed. My parents phone and internet has been...

Frontier needs to be put out of business! Constant problems where our entire county has both phone and internet outages that last weeks without being fixed. My parents phone and internet has been down for a week, I called again today and they said at the earliest they may be able to have someone come out on the 15th! And you know what they blamed the problems on, RAIN!

 – About 4 months ago.

Terrible company. ...

Terrible company.

 – About 4 months ago.

We kept our internet service but discontinued two digital phone lines almost 4 months ago, and here is a list of horrible experiences we have had:

- It took many phone calls (each time...

We kept our internet service but discontinued two digital phone lines almost 4 months ago, and here is a list of horrible experiences we have had:

- It took many phone calls (each time for 1+ hour with a different person) to cancel those two phone lines. Each gave us a different quote on the remaining Internet service.

- After the phone lines got discontinued, they kept charging us a secondary phone line on the monthly bill even though no phone service has been available.

- Now, all of a sudden, we got a separate bill in the mail with our old second phone line on it, charges taxes on services we've never received.

How crazy is that? Why is Frontier accounting so bad?!!!!

 – About 4 months ago.

Can we start a class action suit? They are taking advantage of us with their outrageous pricing and HORRIBLE internet....

Can we start a class action suit? They are taking advantage of us with their outrageous pricing and HORRIBLE internet.

 – About 4 months ago.

Lake Thunderbird illinois has this horrible internet and i also have called until my fingers fell off, it never works or the local guy comes and then it works for a day or 2. like everyone else i’m...

Lake Thunderbird illinois has this horrible internet and i also have called until my fingers fell off, it never works or the local guy comes and then it works for a day or 2. like everyone else i’m frustrated but have no other good options. how this company can get away with this just floors me, it’s an awful crooked bunch taking money for services not rendered. something needs to be done damnit!

 – About 4 months ago.

I get .150mbs download speed on a good day with nobody else on the internet! Amazing if you’re living in 2005! Can confidently say that it’s worse than some third world countries! Internet is down...

I get .150mbs download speed on a good day with nobody else on the internet! Amazing if you’re living in 2005! Can confidently say that it’s worse than some third world countries! Internet is down more often than not. If someone is watching Netflix, there is no reason to try and do anything else with the useless internet. Absolutely disgusting, I know that technology has evolved to take up more bandwidth, but even then, the speeds have only gotten worse over the painful years of dealing with frontier.

 – About 4 months ago.

From reading this I see so many others have the same problems I do. The Frontier rep totally mislead us when we went to a bundle. They keep adding fees to the bill and give me stupid answers when I...

From reading this I see so many others have the same problems I do. The Frontier rep totally mislead us when we went to a bundle. They keep adding fees to the bill and give me stupid answers when I call.

 – About 5 months ago.

Closed Frontier wifi account due lies and no concern for the customer. Frontier sent me an email to upgrade my wifi from 6mps to 12. Order was placed and nothing happened. Called customer service...

Closed Frontier wifi account due lies and no concern for the customer. Frontier sent me an email to upgrade my wifi from 6mps to 12. Order was placed and nothing happened. Called customer service somewhere off shore and after two weeks they finally told me that they could not give the service due to some line problem. So I decided to close the account to which I had to pay another months billing and then today I have a new bill for $9.99 disconnect fee. What a rip off.WARNING TO ANYONE...do not use frontier for anything wifi, tv, phone...no regard for the customer. Their business model is make money and provide as little service as possible.

 – About 5 months ago.

Frontier sucks because they're a bunch of dirty jews!...

Frontier sucks because they're a bunch of dirty jews!

 – About 5 months ago.

I signed a two year special. A year later, they raised it $10 anyway. I asked why and they said the price of the basic Internet went up. A month later, it went up another $5. I was fully caught...

I signed a two year special. A year later, they raised it $10 anyway. I asked why and they said the price of the basic Internet went up. A month later, it went up another $5. I was fully caught up and had a zero balance. I canceled service on a certain day so that I had service for finals. They canceled it a day early and I was screwed for my finals. I called to get it restarted so that I can get my finals in by midnight. They said they activated the port for another neighbor so they can't do it over the phone and that they'll have to schedule someone to come out to turn it back on in 10 days. I then received a bill for over $250 on a new account less than a month later (again, the most basic Internet). My old account then had a $10 charge when they confirmed there was no balance multiple times. Beyond all this, the service is up and down constantly. It's always sucked!

 – About 5 months ago.

I had frontier internet for 15 years and finally had enough with the late billing like getting the bill 2 days before it was due. I cancelled last month and then I get a bill for $9.99 for broad band...

I had frontier internet for 15 years and finally had enough with the late billing like getting the bill 2 days before it was due. I cancelled last month and then I get a bill for $9.99 for broad band disconnect fee. I've probably paid this damn company close to $9000 and then they throw salt in the wound with this fee. I hate frontier. Phone deregulation is/was terrible for the consumer.

 – About 5 months ago.

I cannot do anything about my internet service. My only options are Frontier or Dish. This past year has been hell, constant outages. I haven't had issues like this until this year. I wish they...

I cannot do anything about my internet service. My only options are Frontier or Dish. This past year has been hell, constant outages. I haven't had issues like this until this year. I wish they would do anything about it, there's nothing I can do.

 – About 5 months ago.

(Re-posting, as I am in SANTA MONICA, CA, and not Ottawa, Ontario--not sure how that seems to show up on many poss).

I just got back from a day in the hot sun PICKETING these thugs, who...

(Re-posting, as I am in SANTA MONICA, CA, and not Ottawa, Ontario--not sure how that seems to show up on many poss).

I just got back from a day in the hot sun PICKETING these thugs, who actually convinced the people running the annual Hermosa Beach, CA beach volleyball tournament, that they should be one of the sponsors! An amazing opportunity to stick their own s--t back in their faces. I made four hand-made signs on cardboard telling my ugly story and Frontier's ugly story, and positioned them for all to see! Frontier's young employees in their red shirts didn't like it one little bit! They were disappointed when the cop told me to move only 100 feet away from their booth (I was RIGHT IN FRONT OF IT, for over 1/2 hour!!!-----it was the most fun you can have with your clothes on)!!! I told them what I thought of them, and also told my story to anyone who would listen, and a lot did listen. Even the cop was on my side, telling me his own Frontier horror story. Does it get any better than that? I am quite sure I cost Frontier and its deluded young account executives (as the red-shirt crowd called themselves) some money today, accounts that will never be, simply because people saw me and listened to me!

What did this group of thugs do to deserve this? Well, I was a Verizon customer of many years here in Southern Cal, no problems with them. Late in 2016 or early in 2017, around the time Frontier bought out Verizon's CA customers, I get solicited several times by their people, promising big new benefits if I change my account, tweak it. To which I agreed. I am sure I was told I had unlimited international free calling. No big deal in today's world, right? It's not 1964. I gave it little thought. Well guess what. I subsequently in April/May 2018 made 70 minutes of calls to a friend stranded in a hospital in eastern Germany, and let my lady friend call her friend in Lithuania for a chat. I didn't see the bill for the former calls until after the Lithuania call was made. The amount, with taxes and fees: approximately $600!!!! I am not making this up. SIX HUNDRED DOLLARS FOR a grand total of 1 hr. 48 minutes of calls to Europe, in an age when calling cards are 3 cents a minute to anywhere on earth, and Skype/WhatsApp etc. are free, AND you can see the party on other end. Our friends at Frontier charged me $3.20 a minute to Germany and $6.20 a minute to Lithuania. How can this even be allowed? With Verizon if I tried to call international I got a message that I couldn't make this call! With Frontier, on the other hand it seems they want you to get into big open-ended trouble. Conceivably, had I talked only two hours a day for the entire month, before even seeing a bill in the mail, I could at these rates have easily gotten into $25,000 worth of trouble! I didn't sign up for these rates, that's for sure. Who in their right mind would?

I called to protest, got the usual long holds, incompetent, disinterested, poorly trained bored stressed reps, in Virginia, Texas, Arizona and I think Missouri call centers. They said since I had no calling "plan", ($5.99 a month), that the charges were valid. I was livid, demanded supervisor, I'm sure they just started laughing when I said that. Eventually after online research I was able to reach the impressive-sounding "The Office of the President". I was polite but became less so when I realized they were not going to budge, claimed they "pulled" my call from early 2017 to prove I had no "plan". SO therefore they feel they can PUNISH me for not having a plan, by charging an outrageous amount of money, which was automatically billed to my credit card. Huh?

I have recently contacted the California Attorney General's office, the California Public Utilities Commission, Congressman Ted Lieu's office (33rd district), the FCC in Washington, and Better Business Bureau in Rochester NY to where these cockroaches have scurried (formerly in Norwalk, CT). I stressed to all the overwhelming evidence online---Yelp, BBB (12,000 negative reviews), YouTube videos by angry customers, even the writings of former employees, seen on this very website----all evidence that major investigations for fraud, misrepresentation, etc. need to be undertaken, on a national level.........a Wells Fargo Bank type investigation that will shine the light into the cockroach-filled crevices of this firm. Already there are class action lawsuits alleging that CEO Dan McCarthy and his goons didn't disclose the filth that caused their enormous losses in 2016 and 2017. The corporate culture of arrogance and deception and sleaze seems to originate with this thug, who, if I am to believe online information, got his B.A. at some small school in upstate NY, and his MBA at sleazy online University of Phoenix!!!

I encourage anyone and everyone who has been pushed around by this nasty outfit to just push back HARD, and demand that national-level investigations get underway. Clearly this outfit stands out from the crowd when it comes to incompetence, fraud/deception, the whole nine yards. No wonder their stock has crashed 95% in the past five years and 65% in the past year!

Could I make up this story? But it's all true!!! Back to the picketing tomorrow. More fun. And the day after that, too. You have to do what's right in this world, not what's easy or convenient. Maybe some people would pay the $600 and move on. Not I.

 – About 5 months ago.

I just got back from a day in the hot sun, literally PICKETING these thugs, who actually convinced the stupid people running the annual Hermosa Beach, CA beach volleyball tournament, that they should...

I just got back from a day in the hot sun, literally PICKETING these thugs, who actually convinced the stupid people running the annual Hermosa Beach, CA beach volleyball tournament, that they should be one of the sponsors! An amazing opportunity to stick their own s--t back in their faces. I made four hand-made signs on cardboard telling my ugly story and Frontier's ugly story, and positioned them for all to see! And hundreds saw them, and congratulated me, for standing up to these crooks! Frontier's young employees in their red shirts didn't like it one little bit! They were disappointed when the cop told me to move only 100 feet away from their booth (I was RIGHT IN FRONT OF IT, for over 1/2 hour!!!-----it was the most fun you can have with your clothes on)!!! I told them what I thought of them, and also told my story to anyone who would listen, and a lot did listen. Even the cop was on my side, telling me his own Frontier horror story. Does it get any better than that? I am quite sure I cost Frontier and its deluded young account executives (as the red-shirt crowd called themselves) some money today, accounts that will never be, simply because people saw me and listened to me!

What did this group of thugs do to deserve this? Well, I was a Verizon customer of many years here in Southern Cal, no problems with them. Late in 2016 or early in 2017, around the time Frontier bought out Verizon's CA customers, I get solicited several times by their people, promising big new benefits if I change my account, tweak it. To which I agreed. I am sure I was told I had unlimited international free calling. No big deal in today's world, right? It's not 1964. I gave it little thought. Well guess what. I subsequently in April/May 2018 made 70 minutes of calls to a friend stranded in a hospital in eastern Germany, and let my lady friend call her friend in Lithuania for a chat. I didn't see the bill for the former calls until after the Lithuania call was made. The amount, with taxes and fees: approximately $600!!!! I am not making this up. SIX HUNDRED DOLLARS FOR a grand total of 1 hr. 48 minutes of calls to Europe, in an age when calling cards are 3 cents a minute to anywhere on earth, and Skype/WhatsApp etc. are free, AND you can see the party on other end. Our friends at Frontier charged me $3.20 a minute to Germany and $6.20 a minute to Lithuania. How can this even be allowed? With Verizon if I tried to call international I got a message that I couldn't make this call! With Frontier, on the other hand it seems they want you to get into big open-ended trouble. Conceivably, had I talked only two hours a day for the entire month, before even seeing a bill in the mail, I could at these rates have easily gotten into $25,000 worth of trouble! I didn't sign up for these rates, that's for sure. Who in their right mind would?

I called to protest, got the usual long holds, incompetent, disinterested, poorly trained bored stressed reps, in Virginia, Texas, Arizona and I think Missouri call centers. They said since I had no calling "plan", ($5.99 a month), that the charges were valid. I was livid, demanded supervisor, I'm sure they just started laughing when I said that. Eventually after online research I was able to reach the impressive-sounding "The Office of the President". I was polite but became less so when I realized they were not going to budge, claimed they "pulled" my call from early 2017 to prove I had no "plan". SO therefore they feel they can PUNISH me for not having a plan, by charging an outrageous amount of money, which was automatically billed to my credit card. Huh?

I have recently contacted the California Attorney General's office, the California Public Utilities Commission, Congressman Ted Lieu's office (33rd district), the FCC in Washington, and Better Business Bureau in Rochester NY to where these cockroaches have scurried (formerly in Norwalk, CT). I stressed to all the overwhelming evidence online---Yelp, BBB (12,000 negative reviews), YouTube videos by angry customers, even the writings of former employees, seen on this very website,----class actions all over the net.....all evidence that major investigations for fraud, misrepresentation, etc. need to be undertaken, on a national level.........a Wells Fargo Bank type investigation that will shine the light into the cockroach-filled crevices of this firm. Already there are class action lawsuits alleging that CEO Dan McCarthy and his goons didn't disclose the filth that caused their enormous financial losses in 2016 and 2017. The corporate culture of arrogance and deception and sleaze seems to originate with this thug, who, if I am to believe online information, got his B.A. at some small school in upstate NY, and his MBA at sleazy online University of Phoenix!!! Way to go, Dan! Then you try to cheat and lie to investors and securities industry regulators? You should be in jail in North Carolina along with Bernie Madoff! Exchange your suit for jail orange!

I encourage anyone and everyone who has been pushed around by this nasty outfit, for whatever reason, to just push back HARD, and demand that national-level investigations get underway. Clearly this outfit stands out from the crowd when it comes to incompetence, outright fraud/deception, the whole nine yards. No wonder their stock has crashed 95% in the past five years and 65% in the past year!

Could I make up this story? But it's all true!!! Back to the picketing tomorrow. More fun. And the day after that, too. You have to do what's right in this world, not what's easy or convenient. Maybe some people would pay the $600 and move on. Not I.

 – About 5 months ago.

Frontier West Virginia takes care of employees that lie, cheat, steal, and break the law while those who are honest, religious, and look out for the customers are harassed and threatened.
Every...

Frontier West Virginia takes care of employees that lie, cheat, steal, and break the law while those who are honest, religious, and look out for the customers are harassed and threatened.
Every single Frontier building is in violation of OSHA, EPA, FPA and ADA laws yet no federal or state inspections are done.

 – About 5 months ago.

Frontier charges me $13 per month for Premier Technical Support. But when I dial the number for that level of support, 1-888-620-3663, there is no answer it's just "dead".

Frontier charges me $13 per month for Premier Technical Support. But when I dial the number for that level of support, 1-888-620-3663, there is no answer it's just "dead".

The same for their regular tech support number, 1-800-921-8101, it's the same thing, no answer.

Why should a user be paying for a service that doesn't work as advertised? Outrageous.

 – About 5 months ago.

This company hires imbeciles!
I have been over billed, incorrectly billed, and in need of credit and they just can’t seem to get it right to the point of suspending my service!!! You are the...

This company hires imbeciles!
I have been over billed, incorrectly billed, and in need of credit and they just can’t seem to get it right to the point of suspending my service!!! You are the most incompetent, worst service provider I know!!!

 – About 5 months ago.

Worst company I have ever dealt with. Not one employee knows what they are doing. Promise after promise unkept. Have called these people 30 times in the 2 months with them. How can Themis business...

Worst company I have ever dealt with. Not one employee knows what they are doing. Promise after promise unkept. Have called these people 30 times in the 2 months with them. How can Themis business survive? We have no other option... would drop them in a second.

 – About 5 months ago.

Frontier stock continues to sink like the titanic.
Meanwhile, Verizon is over $50 bucks a share!
Frontier West Virginia is the worst in the nation.
Even after stealing hundreds of...

Frontier stock continues to sink like the titanic.
Meanwhile, Verizon is over $50 bucks a share!
Frontier West Virginia is the worst in the nation.
Even after stealing hundreds of millions in grants they still can't provide even minimum speeds!
Viasat is bringing me speeds i can use

 – About 5 months ago.

Waited four hours today to get the Internet hooked up. After the four hours and no technician I called frontier. After 25 or so minutes on hold I found out the technician was never scheduled to come...

Waited four hours today to get the Internet hooked up. After the four hours and no technician I called frontier. After 25 or so minutes on hold I found out the technician was never scheduled to come out because there’s no more ports for internet in my area. I had one email and two calls confirming my date and time. Four and a half hours of my life wasted.

 – About 5 months ago.

I've been a sufferer of Frontiers internet service. For at least 2 to 3 years now. I have yet to receive the proper speed I have been promised over and over again. I have called them I've...

I've been a sufferer of Frontiers internet service. For at least 2 to 3 years now. I have yet to receive the proper speed I have been promised over and over again. I have called them I've dealt with them and still not a damn thing I can get out of it. We were with Verizon before they sold at the frontier. I would very much rather to go with a different company but sadly there is no one else who can I possibly reach my house even though I know for a fact the Rival much better cable company is up the road. Now they blame my current problem with Frontier to my modem to which they have provided me. I have checked the modem multiple times it is perfectly fine what is wrong is their DNS server. Many times it fluctuates between having internet and not having Internet for at least two minutes at a time each. This has caused more aggravation than I'd like to bear but sadly again they're the only internet company able to reach my house. It is infuriating to even try to get some help from them knowing a repairman will not be able to reach my house for a solid week for no other reason then they suck at customer service. I have talked to other internet installers men who come around and install internet for various other companies and who have previously worked with Frontier. And the general consensus is that Frontier simply sucks and this is coming from ex-employees who sought and found better employment elsewhere. Oh how I hate you Frontier I wish I had anyone else but you.

 – About 5 months ago.

If you get Amazon prime with frontier make sure you go into your amazon prime to set up an email for a 3 day warning of renewal. if you don't you will charged a full year at once for amazon prime...

If you get Amazon prime with frontier make sure you go into your amazon prime to set up an email for a 3 day warning of renewal. if you don't you will charged a full year at once for amazon prime renewal...its like a 100 bucks

 – About 5 months ago.

Frontier Communications is continuously promising one price ,and when you get your bill ,it will always be higher. When you confront them they to tell them there must be a mistake ,you will come up...

Frontier Communications is continuously promising one price ,and when you get your bill ,it will always be higher. When you confront them they to tell them there must be a mistake ,you will come up on the losing end of the conversation.. In the event you want a record of your agreement they make sure can not come up with it. This is despite them recording the conversation. The recording is only used when they need proof to benefit them, not you. They also will not agree to an email confirmation of your agreement. This is all part of the companies strategy to keep you at a disadvantage. I have experienced it, first hand, numerous times. This is a company posing as a legitimate entente , but in fact committing fraud every day. The thing that I cannot understand, for the life of me, is how they can get away with it. And why isn't the FCC doing something about this criminal activity?

 – About 5 months ago.

The following is a letter I submitted to Frontier feedback. Sorry for the length. It took on a life of its own.

To whom it may concern.

I am writing in response to my...

The following is a letter I submitted to Frontier feedback. Sorry for the length. It took on a life of its own.

To whom it may concern.

I am writing in response to my travel experience on July 11 and 12, 2018, flying from Louisville, Ky to Salt Lake City, Utah, by way of Denver. I will short cut the bottom line and tell you it was a negative experience, though not for the reasons you obviously suppose.

My wife and I were booked on Frontier Flight 645 Louisville to Denver. It was scheduled to leave at 7:55 pm. The status board on the wall at Louisville Airport reflected it was on time. We were issued our boarding passes by ticketing agents without any comments to the contrary and we were walking to the gate when my wife noticed the passes stipulated a departure time two hours later than the scheduled time. When asked about this, the agents acted as if that was common knowledge to them, though again, they had said nothing to us at all. When we pointed out the delay would cause us to miss our connecting flight in Denver, they only said to contact the customer service desk there and they would handle any re-bookings and hotel vouchers if they proved necessary.

At the gate, we found everyone in a state of confusion, no one having any information as to what the delay was all about or what impact it would have on everyone’s travel plans. There was no one at the gate agent’s station. At all… Throughout the delays... Until it was time to board. There were two delays, totaling four hours, neither of which were communicated to anxious travelers by anyone who cared. And there were non- trivial reasons for individual anxiety. One group was trying to get to a relative in intensive care a thousand miles away. Another whose COPD afflicted husband had a limited supply of oxygen to carry him through. Our only updates were provided by emails received on cell phones, with no assurances as to what our options were at the destination.

Be assured, everyone understood and was sympathetic to the reality that airplanes are complex machines and things break. We are grateful there are competent professionals to keep us in the air. No criticisms (at first) were aimed at the maintenance issue, rather we were upset at the disregard for common courtesy demonstrated by the airline reps at the airport. No apologies were offered to anyone. No communications were made to anyone.

We all arrived at Denver around midnight, give or take, everyone’s connections having left long ago. We went to the customer service counter and, while others that were headed to other destinations were offered lodging, passengers bound for SLC were told Frontier was not offering hotel vouchers because it was such a short interval before our scheduled flight out in the morning. No apologies for that, either, just an assertion of Frontier’s ruling in the matter, as if Frontier were the Great and powerful Oz dictating the conditions under which we would be allowed to return to Kansas. No appeal. Our new boarding passes, the ones for which we had originally paid for adjoining seats (because that is very obviously an outrageous privilege, to be able to sit next to one’s spouse) were issued with seats a dozen rows apart. So we waited. My wife has chronic back issues and two recently broken feet and got no sleep whatsoever. I got two hours, down on the floor.

Of course, our flight out to SLC was delayed for a maintenance issue.

The difference between Denver and Louisville, though, turned out to be the only difference that really mattered to most of us there. We were kept informed throughout. We were offered an acknowledgement of the difficulties the unpredicted changes caused, and we were offered an apology. Just that. What a difference that makes.

In the end, we all got to where we were going. Turns out the Portland-bound passengers originating in Louisville, were also delayed by maintenance issues, however, and now what was a one-off occurrence that most folks take in stride, became seeming evidence of a trend and that was concerning on its own.

The response from Frontier has been the offering to my wife and myself of a $25 voucher for future travel, non-combinable, non-transferable, non-exchangeable for cash, and only valid so long as the travel occurs in the next 90 days. This angers me more than if nothing were said at all, because it demonstrates an utter disregard for the real, quantitative, impact these delays caused. I get only so many vacation days to spend. This delay cost me much of one, plus ensured I would arrive at my vacation spot pretty tired and not really up for much. It demonstrates that Frontier really doesn’t expect most of the recipients to redeem them anyway, given the date restrictions. (How many of us can or want to repeat a trip in such a short turn around ?) And it demonstrates Frontier really isn’t interested in making recompense that would have actually made a difference to the travelers at the time when a difference was really needed, else Frontier would have offered EVERYONE lodging.

This treatment of customers by a company comes after many of us had fallen victim to a sort of bait-and-switch to begin with, with the extra charges. I booked my reservation six months ahead through Travelocity. I was attracted to Frontier by the substantially lower fare. Two round trip tickets, Louisville to Salt Lake City, were offered at $581. After carry on charges, however, hidden under Terms and Conditions, and extra charges to be allowed to sit together, spelled out NOWHERE I could find, the total would up around $815. Comparable to other airlines I had disregarded because of price comparison. I feel tricked. (I will allow that it has been a long time since I flew, therefore the culture may have just morphed from one that used to offer perks to travelers to make their airline seem a cut above the rest to one that maximizes every possible revenue stream at the expense of the passenger’s travel experience and I wasn’t paying attention.)

I don’t find fault with the first maintenance problem. I do find fault with at least three out of approx.five or six total flights in the group having maintenance problems. I don’t find fault at all with how the Denver Gate Agents handled a rough spot with professionalism and compassion. I do find fault with how the Louisville Frontier team offered no acknowledgement or apology or communication whatever. (This is based on discussion with many of the passengers) And I absolutely do find fault with how Frontier as a company responds to real reaction to discourtesy and disrespect with a patronizing offer of $25 credit I can’t use anyway. A better night’s sleep would have been a nice response. A survey of passengers to see if anyone had a family crisis they needed help with and an offer to book them on another airline (it’s been done before---I’ve seen it) would have been a nice response. They would have been the responses of a company that truly IS invested in the business they say they are in: that of providing a service at a fair cost. That sort of response would have brought me back as a customer, despite the rocky realities of today and yesterday. Instead, I am headed to YELP (never been there, before.). I am headed to Frontier’s customer service site and to Travelocity’s feedback site (never been to one of those, before, either.) I will NOT be headed back to Frontier for a flight again.

 – About 5 months ago.

The following is a letter I have submitted to the Frontier Airlines Feedback site. I'll let you know what result s. I apologize for the length. It sort of just gained momentum.

To...

The following is a letter I have submitted to the Frontier Airlines Feedback site. I'll let you know what result s. I apologize for the length. It sort of just gained momentum.

To whom it may concern.

I am writing in response to my travel experience on July 11 and 12, 2018, flying from Louisville, Ky to Salt Lake City, Utah, by way of Denver. I will short cut the bottom line and tell you it was a negative experience, though not for the reasons you obviously suppose.

My wife and I were booked on Frontier Flight 645 Louisville to Denver. It was scheduled to leave at 7:55 pm. The status board on the wall at Louisville Airport reflected it was on time. We were issued our boarding passes by ticketing agents without any comments to the contrary and we were walking to the gate when my wife noticed the passes stipulated a departure time two hours later than the scheduled time. When asked about this, the agents acted as if that was common knowledge to them, though again, they had said nothing to us at all. When we pointed out the delay would cause us to miss our connecting flight in Denver, they only said to contact the customer service desk there and they would handle any re-bookings and hotel vouchers if they proved necessary.

At the gate, we found everyone in a state of confusion, no one having any information as to what the delay was all about or what impact it would have on everyone’s travel plans. There was no one at the gate agent’s station. At all… Throughout the delays... Until it was time to board. There were two delays, totaling four hours, neither of which were communicated to anxious travelers by anyone who cared. And there were non- trivial reasons for individual anxiety. One group was trying to get to a relative in intensive care a thousand miles away. Another whose COPD afflicted husband had a limited supply of oxygen to carry him through. Our only updates were provided by emails received on cell phones, with no assurances as to what our options were at the destination.

Be assured, everyone understood and was sympathetic to the reality that airplanes are complex machines and things break. We are grateful there are competent professionals to keep us in the air. No criticisms (at first) were aimed at the maintenance issue, rather we were upset at the disregard for common courtesy demonstrated by the airline reps at the airport. No apologies were offered to anyone. No communications were made to anyone.

We all arrived at Denver around midnight, give or take, everyone’s connections having left long ago. We went to the customer service counter and, while others that were headed to other destinations were offered lodging, passengers bound for SLC were told Frontier was not offering hotel vouchers because it was such a short interval before our scheduled flight out in the morning. No apologies for that, either, just an assertion of Frontier’s ruling in the matter, as if Frontier were the Great and powerful Oz dictating the conditions under which we would be allowed to return to Kansas. No appeal. Our new boarding passes, the ones for which we had originally paid for adjoining seats (because that is very obviously an outrageous privilege, to be able to sit next to one’s spouse) were issued with seats a dozen rows apart. So we waited. My wife has chronic back issues and two recently broken feet and got no sleep whatsoever. I got two hours, down on the floor.

Of course, our flight out to SLC was delayed for a maintenance issue.

The difference between Denver and Louisville, though, turned out to be the only difference that really mattered to most of us there. We were kept informed throughout. We were offered an acknowledgement of the difficulties the unpredicted changes caused, and we were offered an apology. Just that. What a difference that makes.

In the end, we all got to where we were going. Turns out the Portland-bound passengers originating in Louisville, were also delayed by maintenance issues, however, and now what was a one-off occurrence that most folks take in stride, became seeming evidence of a trend and that was concerning on its own.

The response from Frontier has been the offering to my wife and myself of a $25 voucher for future travel, non-combinable, non-transferable, non-exchangeable for cash, and only valid so long as the travel occurs in the next 90 days. This angers me more than if nothing were said at all, because it demonstrates an utter disregard for the real, quantitative, impact these delays caused. I get only so many vacation days to spend. This delay cost me much of one, plus ensured I would arrive at my vacation spot pretty tired and not really up for much. It demonstrates that Frontier really doesn’t expect most of the recipients to redeem them anyway, given the date restrictions. (How many of us can or want to repeat a trip in such a short turn around ?) And it demonstrates Frontier really isn’t interested in making recompense that would have actually made a difference to the travelers at the time when a difference was really needed, else Frontier would have offered EVERYONE lodging.

This treatment of customers by a company comes after many of us had fallen victim to a sort of bait-and-switch to begin with, with the extra charges. I booked my reservation six months ahead through Travelocity. I was attracted to Frontier by the substantially lower fare. Two round trip tickets, Louisville to Salt Lake City, were offered at $581. After carry on charges, however, hidden under Terms and Conditions, and extra charges to be allowed to sit together, spelled out NOWHERE I could find, the total would up around $815. Comparable to other airlines I had disregarded because of price comparison. I feel tricked. (I will allow that it has been a long time since I flew, therefore the culture may have just morphed from one that used to offer perks to travelers to make their airline seem a cut above the rest to one that maximizes every possible revenue stream at the expense of the passenger’s travel experience and I wasn’t paying attention.)

I don’t find fault with the first maintenance problem. I do find fault with at least three out of approx.five or six total flights in the group having maintenance problems. I don’t find fault at all with how the Denver Gate Agents handled a rough spot with professionalism and compassion. I do find fault with how the Louisville Frontier team offered no acknowledgement or apology or communication whatever. (This is based on discussion with many of the passengers) And I absolutely do find fault with how Frontier as a company responds to real reaction to discourtesy and disrespect with a patronizing offer of $25 credit I can’t use anyway. A better night’s sleep would have been a nice response. A survey of passengers to see if anyone had a family crisis they needed help with and an offer to book them on another airline (it’s been done before---I’ve seen it) would have been a nice response. They would have been the responses of a company that truly IS invested in the business they say they are in: that of providing a service at a fair cost. That sort of response would have brought me back as a customer, despite the rocky realities of today and yesterday. Instead, I am headed to YELP (never been there, before.). I am headed to Frontier’s customer service site and to Travelocity’s feedback site (never been to one of those, before, either.) I will NOT be headed back to Frontier for a flight again.

 – About 5 months ago.

Why are they allowed to stay in business?...

Why are they allowed to stay in business?

 – About 5 months ago.

they think 75 dollars for a 15 min. install for vantage is a reasonable charge they charge me because they had to go into the house really? 75 bucks and the internet still sucks upload speeds are shit...

they think 75 dollars for a 15 min. install for vantage is a reasonable charge they charge me because they had to go into the house really? 75 bucks and the internet still sucks upload speeds are shit and that's what I need better upload

 – About 5 months ago.

If you need a faster and larger internet service and save money at the same time contact me at Danny.Sirianni@charter.com. Charter is Spectrum Business and we can offer 100 x 10 Internet speed and 1...

If you need a faster and larger internet service and save money at the same time contact me at Danny.Sirianni@charter.com. Charter is Spectrum Business and we can offer 100 x 10 Internet speed and 1 Business Phone line for only $74.98 and that includes all taxes and fees. We also have if needed 400 x 20 and 1 GIG x 35 (In most locations).

I look forward to hearing from you.

Danny

 – About 5 months ago.

We need other options this is f%@kING ridiculous
...

We need other options this is f%@kING ridiculous

 – About 5 months ago.

I'M PISSED AT VERIZON FOR SELLING OUT TO SUCH A SHITTY COMPANY ...

I'M PISSED AT VERIZON FOR SELLING OUT TO SUCH A SHITTY COMPANY

 – About 5 months ago.

I ordered my service & install on July 3rd. They told me that the soonest available installation appointment would be July 16 8am-12pm. Today is July 16, they didn't show. Didn't bother to...

I ordered my service & install on July 3rd. They told me that the soonest available installation appointment would be July 16 8am-12pm. Today is July 16, they didn't show. Didn't bother to notify me that they wouldn't be. When I finally called them, they said "Oops! Seems like they wont be coming today. Soonest I can get you in is next thursday, July 26." That's 23 days after I ordered my service. WHAT A PATHETIC JOKE OF A COMPANY. UNPROFESSIONAL. there's no guarantee they'll even come then.

I'm in Lancaster, CA. Would even not recommend Frontier to my enemies.

 – About 5 months ago.

They dont have a problem with quoting you a lower price and then billing you a higher amount - happened to me twice. IF I had a choice, I would dump them right now....

They dont have a problem with quoting you a lower price and then billing you a higher amount - happened to me twice. IF I had a choice, I would dump them right now.

 – About 5 months ago.

No show yet again from treatment service tech. Have missed 4 days of work due to missed service calls and over 30 hours on the phone just tryin to get my service working. So frustrated.
...

No show yet again from treatment service tech. Have missed 4 days of work due to missed service calls and over 30 hours on the phone just tryin to get my service working. So frustrated.

 – About 5 months ago.

They have a monopoly on hard line internet in Rutledge TN and do nothing to make the service better. There are frequent outages and the time to repair is often several days. Customer service is...

They have a monopoly on hard line internet in Rutledge TN and do nothing to make the service better. There are frequent outages and the time to repair is often several days. Customer service is non-existent. They suck.

 – About 5 months ago.

We live in a rural subdivision and are STUCK with Frontier, their internet SUCKS!!! I can't get on half the time and I did a test and the promised speeds aren't even CLOSE. Please please...

We live in a rural subdivision and are STUCK with Frontier, their internet SUCKS!!! I can't get on half the time and I did a test and the promised speeds aren't even CLOSE. Please please please let another company get out here soon so I can say FU FRONTIER!!!

 – About 5 months ago.

I got Frontier Vantage service installed yesterday. Despite signing up via chat so I have written record of the $125/month plus taxes, with no additional fees, guaranteed for 2 years, I'm getting...

I got Frontier Vantage service installed yesterday. Despite signing up via chat so I have written record of the $125/month plus taxes, with no additional fees, guaranteed for 2 years, I'm getting stuck paying $133/month + taxes plus an additional $9/month for VOIP administration and sports fees, and another $8.09 for "video" taxes. After a couple hours of arguing I was able to get a $102 credit to get the $125/month price for one year for the plan and hardware. So they will be billing me at least $18/month higher in the first year and $26/mo in the second year, if I stay longer than the 3 months it takes to become a "new" Comcast customer again. I will most likely switch back to Comcast after 90 days and eat the $90 early termination fee ($120 prorated $10/month), primarily because the rep that signed me up LIED about the rates and the retention department not only refused to honor the contract, but claimed that the sports, video, and voice fees were FCC mandated taxes, which they are not. Makes me wish I had a good lawyer or connections in the media to share the sign-up transcript and subsequent recordings of calls with the Frontier retention department with.

 – About 5 months ago.

I've read all your posts and they mirror what I have gone through for 6 months. Different issues but the results are the same. No one doing anything to correct their billing error. No manager...

I've read all your posts and they mirror what I have gone through for 6 months. Different issues but the results are the same. No one doing anything to correct their billing error. No manager who has any authority to fix anything.
Write an email to complain to the FCC. Frontier has to respond in writing to you and the FCC!
Write an email to Consumer Affairs and the BBB, just because.
Maybe nothing will change right away, but I think with enough complaints, Frontier is eventually going to have to sit up and fix their lousy customer service problems and take responsibility by fixing our problems!

I am a victim of "slamming and cramming" - this was their terminology, not mine! Yet, they won't fix it. Instead of my bill going down $90.00 a month when I chose a new bundle, it went up 120.00 a month and 6 months later - I'm still paying it b/c they won't fix it. Office of the President, Shabrenia Watson (844-320-4445, EX: 1113144) says that I "must have misunderstood". How do you misunderstand a simple conversation where the Frontier agent says, if I do this...my bill will go down by 90.00 a month and I'll have the same service I have now plus faster internet. There is not a whole lot you can "misunderstand" Ms. Shabrenia Watson.
She is from the Office of the President but they are no better trained at how to appropriately handle escalations than the people taking your phone calls. FRONTIER - that is sad! The top tier people handling escalations should be told that they should not "favor" the company just because you work for the company but instead should "favor" who has been wronged and make it right!
Shame on you FRONTIER for making everyone you touch - employees and consumers - hate you!

We are breaking the chains that bind us! Going cable free!

 – About 5 months ago.

Frontier DSL at my house is Terrible X10 then squared, horrible, slow when it works 1-5 Mbs but drops out constantly , it has worked reliably for periods of time but it always goes back to constant...

Frontier DSL at my house is Terrible X10 then squared, horrible, slow when it works 1-5 Mbs but drops out constantly , it has worked reliably for periods of time but it always goes back to constant dropouts . The so called customer service is so horrible, they put you on hold for hours then claim they cant hear you and cut you off. On time I spent the entire day on the phone , got cut off and put on hold for hours only to eventually get a scheduled service call for 10 days later !! The same for years , Horrible pathetic , stupid , joke.

 – About 5 months ago.

Let's see here I moved into my.apsrtment on June 1st. I called Frontier to have them do an install on June 2nd. They send out the first tech within the first week who can't find the FiOS line...

Let's see here I moved into my.apsrtment on June 1st. I called Frontier to have them do an install on June 2nd. They send out the first tech within the first week who can't find the FiOS line (even though it's there). Then they send out a contractor who finds the FiOS line and feeds it into my apartment. I schedule to have another tech come out to do the install the following Saturday and they give me an appointment slot from 8 am- noon. So staurday arrives and a tech never comes or even calls. I call up Frontier at 11:45 and say that the tech never arrived and they tell me to wait until 5:00 pm that same night and a taxi will be here!

Guess what..no tech again. So I call back Frontier and the CS rep tells me that there is no FiOS line so that's why they couldn't do the install? Granted as I said before a contractor came and pushed the FiOS line through. The guy goes to check and comes back and tells me that "sorry but we never received that information"! I'm livid but just want this damn install done. So I make another install appointment and they only have a spot two weeks out available. They tell me that my appointment time slot is between 1:00 pm and 5:00 pm, so I told them I would accept it if they agreed to NOT do the install u til after 2:00. I told them that I've already taken too much time off of work to deal with their crappy installation an they assure me a tech won't be here until after 2:00. The day of the appointment I get home and there's a note on my door that says "sorry we missed you at 1:30, please call you reschedule"! So I literally spent an hour on the phone in which they connected me to three different reps ( who kept hanging up on me) and then I talked to a manager. I told her they had better get their tech to come back that she night and do the install and then she has the nerve to tell me that the next available date was July 13th! Yep another three weeks out!

Even though Frontier is 20 bucks cheaper a moyng than Comcast they aren't worth my time, effort or money! Going back to Xfinity! Frontier is absolutely horrible!!

 – About 5 months ago.

frontier sucks, and sucks and sucks. They have shitty phones for customer service to start with, bozos doing shit for the first time and taking forever while they check out for instructions. And...

frontier sucks, and sucks and sucks. They have shitty phones for customer service to start with, bozos doing shit for the first time and taking forever while they check out for instructions. And paraphrasing 'long wait times because we gave the help some time off'. How about cutting something off the bill commensurate with the loss in service, eh? Cut labor 'cause we have a holiday excuse. Your service sucks.

 – About 5 months ago.

Clearwater, FL

They are unreal. I’ve been a customer of theirs for 5 years now. They were still Verizon when I started in January 2014. The usual, they rope you in with a “special”....

Clearwater, FL

They are unreal. I’ve been a customer of theirs for 5 years now. They were still Verizon when I started in January 2014. The usual, they rope you in with a “special”. Their idea of a special is to make you go with a bundle service you don’t even need because that’s “the best price”. Otherwise you pay more for just choosing one service. How crazy is this? I don’t need a damn phone landline I use my cell. And I don’t need TV, I watch Hulu and Netflix. I just need Internet. So what is the problem? Why can't you give me just the one service I need for a reasonable rate? It's like going to a grocery store and buying 5 apples, because it's cheaper than buying 1, even though you only need 1. I've always paid their inflated prices on time, yet every year they try to raise the price again. They will just send me a bill with a $50 monthly increase out of now where telling me my “contract” is over and this is the “new rate”. Even though I never signed a contract or was told I was in a contract with them. Code for, you’re not a new customer so we are giving you the big thank you for being with us all this time, by boning you. So then I have to get on the phone and chat and back on the phone and back on chat and try to find a Manager over the 8 other people I just spoke with in the last week, who maybe I can actually have a conversation with and try and plead my case for the 12th time that week. Reminder, all I’m trying to do is to avoid yet another price increase every year. It's insane! the latest one is I've just spent the whole last week going back and forth by email, with Bob Schnackel, West Coast Corporate Relations, out there in California, even though I’m in Florida? Go figure. I’ve been trying to tell Bob for the last week now that I simply do not want or need the TV part of my service because I never watch TV. The whole time I’ve had this bundle, I haven’t watched TV. I only need my Internet for work. You would think that maybe after 5 years with them they would consider working with me on this. Nope. All Bob can do is send me copies of ALL my prior chat and phone transcripts trying to prove me wrong. Telling me I have early termination fees if I go with another company, and suddenly I’m breaking a 2 year contract I never knew about or agreed to. And the best Bob can do, if I stay with Frontier, is to cut the TV part, leaving me with just the one service I actually use, internet, yet continue charging me the same exact amount of money that I am being billed for both services... Wow Bob, did you work for NASA prior to this? You’re a Genius Bob!! Why didn’t I think of that? What an amazing deal, lmao!!! Frontier’s slogan should be simply, “Frontier…where we are always right and the customer is always wrong” or “looking for your next boning, look no further, bend over and call Frontier”. It’s simple, no point in talking to them, they don’t care and their only goal is to stick it to you and increase your bill at least once a year. Period, end of story.

 – About 5 months ago.

They are unreal. I’ve been a customer of theirs for 5 years now. They were still Verizon when I started in January 2014. The usual, they rope you in with a “special”. Their idea of a special is...

They are unreal. I’ve been a customer of theirs for 5 years now. They were still Verizon when I started in January 2014. The usual, they rope you in with a “special”. Their idea of a special is to make you go with a bundle service you don’t even need because that’s “the best price”. Otherwise you pay more for just choosing one service. How crazy is this? I don’t need a damn phone landline I use my cell. And I don’t need TV, I watch Hulu and Netflix. I just need Internet. So what is the problem? Why can't you give me just the one service I need for a reasonable rate? It's like going to a grocery store and buying 5 apples, because it's cheaper than buying 1, even though you only need 1. I've always paid their inflated prices on time, yet every year they try to raise the price again. They will just send me a bill with a $50 monthly increase out of now where telling me my “contract” is over and this is the “new rate”. Even though I never signed a contract or was told I was in a contract with them. Code for, you’re not a new customer so we are giving you the big thank you for being with us all this time, by boning you. So then I have to get on the phone and chat and back on the phone and back on chat and try to find a Manager over the 8 other people I just spoke with in the last week, who maybe I can actually have a conversation with and try and plead my case for the 12th time that week. Reminder, all I’m trying to do is to avoid yet another price increase every year. It's insane! the latest one is I've just spent the whole last week going back and forth by email, with Bob Schnackel, West Coast Corporate Relations, out there in California, even though I’m in Florida? Go figure. I’ve been trying to tell Bob for the last week now that I simply do not want or need the TV part of my service because I never watch TV. The whole time I’ve had this bundle, I haven’t watched TV. I only need my Internet for work. You would think that maybe after 5 years with them they would consider working with me on this. Nope. All Bob can do is send me copies of ALL my prior chat and phone transcripts trying to prove me wrong. Telling me I have early termination fees if I go with another company, and suddenly I’m breaking a 2 year contract I never knew about or agreed to. And the best Bob can do, if I stay with Frontier, is to cut the TV part, leaving me with just the one service I actually use, internet, yet continue charging me the same exact amount of money that I am being billed for both services... Wow Bob, did you work for NASA prior to this? You’re a Genius Bob!! Why didn’t I think of that? What an amazing deal, lmao!!! Frontier’s slogan should be simply, “Frontier…where we are always right and the customer is always wrong” or “looking for your next boning, look no further, bend over and call Frontier”. It’s simple, no point in talking to them, they don’t care and their only goal is to stick it to you and increase your bill at least once a year. Period, end of story.

 – About 6 months ago.

New Super Competitive FiOS Prices
Frontier Fios 1-877-428-1692 or Order Online at www.Frontier.com !!!!!

Frontier Fios Internet + $100 Visa Prepaid Card (Only Online Offer)

New Super Competitive FiOS Prices
Frontier Fios 1-877-428-1692 or Order Online at www.Frontier.com !!!!!

Frontier Fios Internet + $100 Visa Prepaid Card (Only Online Offer)
$30 for 50 / 50 Mbps (Most Popular)
$40 for 100 / 100 Mbps (POS charter $65+ minimum)
$40 for 150 / 150 Mbps

 – About 6 months ago.

FrontierTV is an abomination of a business. They have tried to cheat me by over charging. Then agreeing to refund. And not refunding. With enough hounding- the refund arrives. Service changes take...

FrontierTV is an abomination of a business. They have tried to cheat me by over charging. Then agreeing to refund. And not refunding. With enough hounding- the refund arrives. Service changes take hours of wasted phone time. Ask for a supervisor- it’s a wrestling match. They are the worst of the worst. Why are they still in business?

 – About 6 months ago.

Hey guys guess what my frontier internet is so bad can't even do the internet speed test, they need to stop telling all these lies of high speed internet!...

Hey guys guess what my frontier internet is so bad can't even do the internet speed test, they need to stop telling all these lies of high speed internet!

 – About 6 months ago.

Frontier sucks anything to get money out of people....i order services cut off a month ago get a letter today that they cant until they talk with me. So another month of high rates!!!! What the heck...

Frontier sucks anything to get money out of people....i order services cut off a month ago get a letter today that they cant until they talk with me. So another month of high rates!!!! What the heck

 – About 6 months ago.

If you ever have to leave your internet provider and are looking for someone new, DO NOT choose Frontier. Not only is their internet WAY below the promised speeds, but it loses connection constantly....

If you ever have to leave your internet provider and are looking for someone new, DO NOT choose Frontier. Not only is their internet WAY below the promised speeds, but it loses connection constantly. Mine was so bad that they told me the fix was to have two modems to run two computers, so one modem per computer. Of course they happily charged us extra for that. So we were paying for high speed that we never got and then had to pay extra in order to run two computers at the same time.

THEN, after 20 years of being their customer, they charged us a fee to leave them! Apparently when you sign up for Frontier, you agree to a rotating two year contract with them and if you cancel outside of that contract they can charge you up to $400.00!!!!!
So not only does Frontier f%@k you when you have their service, but they f%@k you for leaving.

So in closing let me say, after 20 years of paying Frontier for crappy ass internet... f%@k YOU FRONTIER! Guess this is why they have so many class action lawsuits against them. Good riddance you pieces of shit.

 – About 6 months ago.

I've been waiting to get good internet at my house my entire life. I've called multiple times about installing internet at my house and they tell me its unavailable. Well recently they just...

I've been waiting to get good internet at my house my entire life. I've called multiple times about installing internet at my house and they tell me its unavailable. Well recently they just left a flyer in my mail stating that service is available at my house. Well I call and they tell me its STILL NOT AVAILABLE. at this point I feel like they're just insulting me. All I want to do is play video games online. That's it. I can't stand sitting here staring at the damn wall for the rest of my life. I would rather be staring at a tv screen. And I can't even do that. Not one service provider is available in my area. Not One! I would understand if this was 2006! But guess what boy-o!? Its 2018. And im still living in the dark ages. Suffering. Please god just end my suffering. I can't take it anymore.

 – About 6 months ago.

Looks like the last swirl around the crapper time for Frontier Communications. Stock in Free Fall mode based on all of the leadership's latest great decisions. Down to $5.41 (price adjusted to 36...

Looks like the last swirl around the crapper time for Frontier Communications. Stock in Free Fall mode based on all of the leadership's latest great decisions. Down to $5.41 (price adjusted to 36 pennies due to 1 for 15 reverse stock split). Great job team, you deserve all the accolades for financial stewardship, as well as the amazing customer service you provide for all of your self-created customers in service dispair!

 – About 6 months ago.

Most pathetic company ever! Take that from a former employee. No respect for customers or employees; the two most important stakeholders in the company. You should see the luxury they afford their...

Most pathetic company ever! Take that from a former employee. No respect for customers or employees; the two most important stakeholders in the company. You should see the luxury they afford their (lack of) senior leadership team!

 – About 6 months ago.

f%@k damn frontier and their bullshit. It is impossible to do anything that requires internet especially if it is streaming or gaming. My internet speed is usually around 0.75 mbps download and upload...

f%@k damn frontier and their bullshit. It is impossible to do anything that requires internet especially if it is streaming or gaming. My internet speed is usually around 0.75 mbps download and upload is around 0.65. It can even drop the download to around 0.10 or lower. It's actually ridiculous that a company has the money to fix the problems but still sucks so much dick. Frontier needs to get their heads out of their asses and f%@king fix their shit.

 – About 6 months ago.

Frontier is constantly on our back road trying to fix internet problems here in WV. Back Creek Valley Road in Hedgesville WV. Can’t even reset my password correctly. In WV, we are stuck with this...

Frontier is constantly on our back road trying to fix internet problems here in WV. Back Creek Valley Road in Hedgesville WV. Can’t even reset my password correctly. In WV, we are stuck with this service due to few selections of providers.

 – About 6 months ago.

Literally destroyed and made me factory reset my Xbox which is now longer usable as the internet speed could not perform system updates. Thanks frontier for "High-Speed Gaming Internet"....

Literally destroyed and made me factory reset my Xbox which is now longer usable as the internet speed could not perform system updates. Thanks frontier for "High-Speed Gaming Internet". Absolute f%@king morons. A wonder that internet with this speed and customer service can be charged for.

 – About 6 months ago.

Hate Frontier! Anyone with a D220D-1FRNAS modem they installed After the Security Advisory A High security risk sent out to update your modem if you have firmware prior to 1.0.0.32 .

Hate Frontier! Anyone with a D220D-1FRNAS modem they installed After the Security Advisory A High security risk sent out to update your modem if you have firmware prior to 1.0.0.32 .

It's Netgear by the way. But they won't do anything but say to contact Frontier (ISP). Nothing anywhere to Update on Netgear or Frontier. Even tried in the advanced on modem. Won't update! Contacted Frontier Chat. @#@$!! Put exactly what I needed. Quite simple really. Modem with model. Why I need an update, where is it! Jose came on and said he had someone else on Chat. would be back. 21 min later he came back on.

Tells me all UPGRADES are handled through the closed Customer srvc. depart. What might my issue be?
Again said it was a High Security Alert! Asked me what I meant?! Am I aware that his Dept. handles troubleshooting line and phone line as well as reset Passwords and Credentials? !!?? Asked what that has to do with it! I had clicked on Tech support!
Then there is no worry what specific issue was I having? Really! Asked him if he had read what I had wrote from beginning and if he was in the USA. Didn't seem to understand me.
Asked again where I get the Update Not Upgrade from.He said that was my 1st question. I did not ask for any other help!Then he starts tell ing me he can help me if I buy F- Protection for my computer not my modem. Then says he specified for me to be specific about my question! Says he is an Office Tech dealing with all sorts of questions over the years for Modems and even did a remote with someones Modem before!
Puts an AD up for the F-Protection and disconnects. Tried to get back on and ask for supervisor to complain. No answer. Guess he is the only 1 doing Chat! If anyone has gotten an Update for the Netgear D2200D-1FRNAS with Frontier please post where and how! Thank you!

 – About 6 months ago.

Just canceled my account... horrible service and costumer service. They will go bankrupt treating their customers the way the do...

Just canceled my account... horrible service and costumer service. They will go bankrupt treating their customers the way the do

 – About 6 months ago.

litter box lickers
Really bad service
they don't care
will never go back...

litter box lickers
Really bad service
they don't care
will never go back

 – About 6 months ago.

Frontier has been an absolute nightmare. I have had no phone service for three weeks, my internet service is extremely slow, weak and sporadic. I am trying to get New Wave but Frontier has locked...

Frontier has been an absolute nightmare. I have had no phone service for three weeks, my internet service is extremely slow, weak and sporadic. I am trying to get New Wave but Frontier has locked down my account even though it is fully paid up. Frontier's service is so terrible it should be against the law to deny people phone service this long and still charge them. I certainly hope New Wave is an improvement.

 – About 6 months ago.

Frontier is a company that truly sucks. Their DSL internet service and customer service is despicable. I wish these invalids would go work for Comcast customer service instead....

Frontier is a company that truly sucks. Their DSL internet service and customer service is despicable. I wish these invalids would go work for Comcast customer service instead.

 – About 6 months ago.

I'm just sick and tired of having to watching "loading simulator" happen on my YouTube videos! I hate Frontier, but we have no other option! "High speed" my freaking ass!!

I'm just sick and tired of having to watching "loading simulator" happen on my YouTube videos! I hate Frontier, but we have no other option! "High speed" my freaking ass!!

They don't upgrade lines, they don't do shit! I hope they take the way of dial up and move the f*ck out of my life.

It's bullshit.. they know there's people that have like .5 upload speed which is f%@king laughable in 2K18 where 50 upload is the f%@king norm.

Come the f%@k on you f%@ks! f%@king hate them! If any other company came out here and actually gave me decent net.. and not shit on me like frontier does I'd leave these f%@kers behind!

 – About 6 months ago.

ugh! I have a balance of $49.68 after service ended in Mid March because I moved. I've made several calls and been told each time!! it would take X time... such time shifting with each call. ...

ugh! I have a balance of $49.68 after service ended in Mid March because I moved. I've made several calls and been told each time!! it would take X time... such time shifting with each call. Today, I called confident that the May 29 date to receive the refund was correct; it is June 15. Surely it is late. Oh no, says the employee: we sent it on June 12--it should arrive in 21 days!!!

sent it? where? via Beijjing? this is ridiculous.

now, if I were to be even a day late with that same amount, you KNOW I'd be paying a service charge. OK phooey.

I'm not getting a landline again, but if I do or a friend asks for recommendation: NOT FRONTIER

 – About 6 months ago.

I hesitate to waste more of my life venting here w/o assurance that this is not a dead end. I have filed a complaint with an external agency whose title I have forgotten (should have saved it), now...

I hesitate to waste more of my life venting here w/o assurance that this is not a dead end. I have filed a complaint with an external agency whose title I have forgotten (should have saved it), now I am looking for that agency to reconnect with them.

 – About 6 months ago.

Report Frontier to the FCC - https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106...

Report Frontier to the FCC - https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106

 – About 6 months ago.

My Frontier service suddenly got very very slow, essentially shutting down my business as I couldn't send files--even those under 1 MB. I switched to Spectrum the other day, and it's the same...

My Frontier service suddenly got very very slow, essentially shutting down my business as I couldn't send files--even those under 1 MB. I switched to Spectrum the other day, and it's the same price, and a world of difference. I can't believe how fast my internet is now! I should have done this years ago.

The problem? Frontier is still going to charge me for the month of service that I'm not going to use, because I canceled ONE DAY into my new billing cycle.

Here are some helpful links to file complaints:

File a complaint with the FCC - https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106

File a complaint with the BBB (though this is less important, because Frontier doesn't seem to care about their F rating, and they're not accredited) - https://www.bbb.org/upstate-new-york/business-reviews/internet-service/frontier-communications-corp-in-rochester-ny-31775

 – About 6 months ago.

OVER PRICED AND UNDER PERFORMS , WHATS THE SADEST PART OF THEIR DAILY OPERATIONS, THEY KNOW THIS AND DO NOTHING TO CHANGE . CUSTOMER SERVICE WILL TELL YOU THEY ARE THERE FOR A JOB ....

OVER PRICED AND UNDER PERFORMS , WHATS THE SADEST PART OF THEIR DAILY OPERATIONS, THEY KNOW THIS AND DO NOTHING TO CHANGE . CUSTOMER SERVICE WILL TELL YOU THEY ARE THERE FOR A JOB .

 – About 6 months ago.

I have Frontier DSL and they can only offer me 3mbps down/768k up and its just not enough for multiple devices connected. Apart from being slow it disconnects from the internet often. A tech came out...

I have Frontier DSL and they can only offer me 3mbps down/768k up and its just not enough for multiple devices connected. Apart from being slow it disconnects from the internet often. A tech came out on the sixth of June to fix the connectivy issues and replaced a “corroded line” up my street and ever since i’ve been having 0.10mbps upload speed which is unusable and really high latency around 150ms to 2000ms. The download speed remained the same and connectivity issued seemed to be fixed. Before the line was “fixed” I had ping around 15ms to 40ms and upload was fine around 0.76mbps. Been calling tech support and I hope the issue gets fixed, couple techs that been here before said that network upgrades are coming soon. Hopefully that’ll bring better speeds.

 – About 6 months ago.

Ive noticed most people on here have NO idea how the internet works.
You SHOULD reboot your modem once a day! DUH!
Faster internet is in the palm of your hands! I understand that Frontier...

Ive noticed most people on here have NO idea how the internet works.
You SHOULD reboot your modem once a day! DUH!
Faster internet is in the palm of your hands! I understand that Frontier is not the best, but come on, you people act like shit is supposed to fall in your lap. If you're on this page, then clearly you can google "How to make my internet faster"... right?

Here. Whatsmydns.net
Once you find a few addresses, go apply them to your modem.
Its really not that hard.
Why are people allowing their modem to be connected for months at a time is beyond me.
Sheesh!
Usually it's the people that haven't a clue and are ignorant that are most upset.
You deserve shit internet if you can't even configure the correct settings...

Again, you're welcome.

 – About 6 months ago.

CHANGE YOUR DNS SERVERS IN YOUR MODEM PAGE! YOU'RE WELCOME!...

CHANGE YOUR DNS SERVERS IN YOUR MODEM PAGE! YOU'RE WELCOME!

 – About 6 months ago.

Luckily Frontier is FINALLY focusing on improving their network. I know things take time and MONEY, but this is long overdo. It's honestly not that bad, but I cant imagine what people are going...

Luckily Frontier is FINALLY focusing on improving their network. I know things take time and MONEY, but this is long overdo. It's honestly not that bad, but I cant imagine what people are going through in rural areas. God bless them.

 – About 6 months ago.

Contact your local Public Utilities Commission and file a complaint. Currently going through the process but I've read that they can help force Frontier to at least obey the law....

Contact your local Public Utilities Commission and file a complaint. Currently going through the process but I've read that they can help force Frontier to at least obey the law.

 – About 6 months ago.

Frontier.com is a sinkhole on the information superhighway, hot feces shooting into their customer’s roofless cars, a steaming geyser straight from CEO Dan McCarthy’s sewer of a mouth, and the...

Frontier.com is a sinkhole on the information superhighway, hot feces shooting into their customer’s roofless cars, a steaming geyser straight from CEO Dan McCarthy’s sewer of a mouth, and the only way to plug this fetid trench of a company is by us, agreaved users, bonsai rushing the spewing boil and clogging it with our own weight and flesh, no more lost hours staring into that pus sore of a loading animation when all I want is to pay that accumulated heart-plaque of a bill because they messed up my account

 – About 6 months ago.

Took me less time to load this site than it did Frontier's website, using their own internet....

Took me less time to load this site than it did Frontier's website, using their own internet.

 – About 6 months ago.

My mom and step father have Frontier and hasn't had a phone or internet for over a week. My step father has a dire medical condition and a phone is critical for them they have no cell service...

My mom and step father have Frontier and hasn't had a phone or internet for over a week. My step father has a dire medical condition and a phone is critical for them they have no cell service where they live. A phone is critical for them at this time. Frontier told them too bad, it will be another two weeks before a repairman will be able to come out and check it out. This is not only dangerous, but it is simply ridiculous. This company is horrible.

 – About 7 months ago.

Bullshit company. I lost internet several time during a browsing session. Now after 4 years of worthless service, I canceled by phone and they are still sending me Bill's and collection notices. I...

Bullshit company. I lost internet several time during a browsing session. Now after 4 years of worthless service, I canceled by phone and they are still sending me Bill's and collection notices. I even call back 3 times to ensure it was canceled. I was told to disregard the bill's and emails. Bullshit. Now it's in collections. Bullshit company. f%@king thieves

 – About 7 months ago.

Internet consistently goes down multiple times between 10-11pm...

Internet consistently goes down multiple times between 10-11pm

 – About 7 months ago.

Horrible. Horrible. Horrible. I signed up with a no contract situation. The customer rep promised me no termination fees. I cancelled 7 months later only to get a $193.99 early termination charge...

Horrible. Horrible. Horrible. I signed up with a no contract situation. The customer rep promised me no termination fees. I cancelled 7 months later only to get a $193.99 early termination charge because of a DVR service that they had me tiied into. Dirty billing. Furthermore, they did not prorate my account even though I paid for a full month and cancelled in the middle of the month! Customer reps are nice, but really don't know what is going on. Please sign up with Spectrum, Charter, Dish, Direct, or use a hanger for your antenna. Really pissed off.

 – About 7 months ago.

Their customer service is a total joke and it takes forever to actually talk to a person. Not helpful at all. The only reason they survive is that they are the only choice in many areas. No...

Their customer service is a total joke and it takes forever to actually talk to a person. Not helpful at all. The only reason they survive is that they are the only choice in many areas. No competition.

 – About 7 months ago.

Q...

Q

 – About 7 months ago.

call your Attorney General then Frontier has to answer complaint and honor or fix problem. It just took less then a week. In Florida the AG has a separate Frontier department for complaints....

call your Attorney General then Frontier has to answer complaint and honor or fix problem. It just took less then a week. In Florida the AG has a separate Frontier department for complaints.

 – About 7 months ago.

Oh HELL. The fricking CEO has a degree from the University of Phoenix. That should explain EVERYTHING....

Oh HELL. The fricking CEO has a degree from the University of Phoenix. That should explain EVERYTHING.

 – About 7 months ago.

This company is an absolute piece of crap. It is no wonder Shentel is sweeping ALL of their customers away. As soon as Shentel reaches me, I will do the same. EVERYONE. If you have an alternative...

This company is an absolute piece of crap. It is no wonder Shentel is sweeping ALL of their customers away. As soon as Shentel reaches me, I will do the same. EVERYONE. If you have an alternative choice, do NOT use Frontier. I have called over 100 times. The EXACT same routine is done every time and the problem is NEVER solved. My service has disconnected 68 times in the past 24 hours. My logs CLEARLY show that their ATM is having difficulties. Yet, they're hell bent on sending a technician out EVERY TIME. And EVERY TIME the technician reports NO LINE PROBLEM. What does that tell you? It says the problem is downstream. Yet, there is absolutely NO WAY TO GET BY THAT first level of tech support. And they've got procedures so far up their ass they have no idea what they're doing. It's scripted by people who know NOTHING about networking. I've been in networking for 35 years. I've seen inept people, but an entire company? OMG.
***** ANYONE INTERESTED IN LAUNCHING A CLASS ACTION SUIT AGAINST FRONTIER, COUNT ME IN *****
I'm pretty sure there are HUGE punitive damages for lost work time associated with the BS on the phone and the BS service that is provided.

 – About 7 months ago.


Frontier is a diarrhea-producing factory with toilets for Wifi Routers. You can transfer information faster by pigeon. Frontier is the name of my new Toilet Paper Brand. The internet is...


Frontier is a diarrhea-producing factory with toilets for Wifi Routers. You can transfer information faster by pigeon. Frontier is the name of my new Toilet Paper Brand. The internet is complete poop. No internet all the time. ( 0.03 mb speeds ). My toilet flushes faster than that. And my toilet is where Frontier should go. There should be a law a against Frontier, and a law that forces everyone to put Frontier in the toilet. McDonalds has better customer service. It's called FronTIER because every time you talk to customer service you'll get TIERS (tears) in your eyes. Or should we call is FronTURD?
Now time for a test: (or FAQ)
1. How fast is their internet? Answer: Slugs are quicker.
2. Where does this company belong? Answer: In a sewage plant on the MilkyWay with pooping worms and my dead goldfish named Freddy Fish-breath Farmer Fisheyes Fin-head.
3. What is the name the company deserves? Answer: Pooptier
4. What is the definition of Frontier? Answer: DEFINE FRONTIER-motivation for one or more people to jump off a cliff

frontiers new ad: SUMMON THE DEATH OF YOUR INTERNET BY USING FRONTIER

 – About 7 months ago.

Without DSL for 9 days. Tech support identified the problem was with my/their modem. Got new modem in 8 days. Called for assistance to set up and unable to connect due to a faulty port on their end....

Without DSL for 9 days. Tech support identified the problem was with my/their modem. Got new modem in 8 days. Called for assistance to set up and unable to connect due to a faulty port on their end. Will take 48 hours to reprogram said port. Sooner or later a blue light will come on to let me know it's fixed. Really? There was never a problem with the original modem and this could have been resolved much sooner. Stuck in the sticks with Frontier as the only option. Frontier employees and owner should be embarrassed.

 – About 7 months ago.

My bill for internet went up $20, I called and was given a 1 time credit of $20 for current bill and was also given an extension of the $20 credit for 1 year. I got a ticket order # for change. ...

My bill for internet went up $20, I called and was given a 1 time credit of $20 for current bill and was also given an extension of the $20 credit for 1 year. I got a ticket order # for change. When I received next bill nothing was changed. I spoke to rep ID#VTRG9907 supervisor and she located order and said they have been having big computer problems promising customers one price then not honoring. She also said, "as a customer you expect to get what you are promised." I feel Frontier treats it customers very poorly and just doesn't care. My particular order was located and found and also was recorded per the supervisor. Frontier so far is unwilling to honor what they promised both verbally, and recorded in the notes, and recorded audio. I would Frontier to honor what they promise and fix their problems. Thank you, Anthony Davis

 – About 7 months ago.

WTF, What the Frontier? They cannot get out of their own way. (Lack of) Leadership will give you every excuse for failure except for themselves. No vision, no execution, no respect for employees or...

WTF, What the Frontier? They cannot get out of their own way. (Lack of) Leadership will give you every excuse for failure except for themselves. No vision, no execution, no respect for employees or customers. Get away fast like. This train is coming off the rails

 – About 7 months ago.

DROPS! DROPS! SO many drops, I can't get anything done! I payed for fast wifi when it is incredibly slow! WTF?...

DROPS! DROPS! SO many drops, I can't get anything done! I payed for fast wifi when it is incredibly slow! WTF?

 – About 7 months ago.

Frontier has, by far, the worst website I've ever had to deal with. Log in, go to "my account," and I have to log in again. Finally hit the "Pay Now" button and then confirm and...

Frontier has, by far, the worst website I've ever had to deal with. Log in, go to "my account," and I have to log in again. Finally hit the "Pay Now" button and then confirm and I'm taken to a page trying to upsell me on the internet speed. Go back to "my account" and there's the Pay Now button, all nice and red just waiting for me to pay it AGAIN. You also have to call in and talk to someone if you want to figure out what package/channels you have vs. what the other options are. Frontier SUCKS.

 – About 7 months ago.

I've been fighting Frontier since moving into their service area. First, they couldn't even get a phone number assigned. One was already in use by someone else, one wouldn't connect, and...

I've been fighting Frontier since moving into their service area. First, they couldn't even get a phone number assigned. One was already in use by someone else, one wouldn't connect, and finally the one worked. Then quit. Then worked.
They advertise we should be getting 6Mbps DSL speed as we have their BroadbandMax package. The router says we should be getting 3.36Mbps. We haven't seen anything over 2.7Mbps. To add insult to injury, they advertise we should be getting up to 12Mbps when using their own web site searching for service. The routers they provide are crap. We have to reboot the router several times a week. It was the same on the first router, the POS Netgear 7550 and the replacement D2200D-1FRNAS, which Netgear doesn't support.
The latest is we had 5 charges for calls to 411. The only way we discovered it is when we got our paper bill. On the internet version, it on showed as "Frontier" and a single charge. We haven't used directory assistance in ten years. And several of the call were between 11PM and 6AM!. And when the idiots call to say a service call has been scheduled, it's from an unidentified 800 number, which we don't answer. They sent a tech out claiming our line had problems after I filed a consumer fraud complaint with the Ohio Attorney General (who's worthless). He left a message saying there must have been a typo and the calls were actually to 911, not 411. If we had 5 calls to 911 in 72 hours, we'd be guests of the county.
As background, Frontier has grown by buying up many General Telephone companies. We called them Generally Terrible Telephone. My dad, who was an attorney and the municipal court prosecutor, needed a private line. He had to threaten legal action to get one. To add insult to injury, it was a long distance phone call to our neighbor because they were on Ohio Bell, but a local call to another city 20 miles away. We only know of one phone company that is worse than Frontier and that's the old Winter Park Telephone. Even the phone and internet service we had when we lived outside Mwanza, Tanzania was better. We used a USB dongle from Vodafone that cost less per month and provide faster than DSL speed.

 – About 7 months ago.

FILE A COMPLAINT WITH YOUR STATE ATTORNEY!!!

Check your speed that you are provisioned for. In the address bar type in 192.168.254.254 hit Enter. A box will come up asking for Username...

FILE A COMPLAINT WITH YOUR STATE ATTORNEY!!!

Check your speed that you are provisioned for. In the address bar type in 192.168.254.254 hit Enter. A box will come up asking for Username and Password. The username is admin, the password is also admin. This will bring up a page that lists your modem's settings. At the Main Page look in the left column and look for download speeds/upload speeds. If your modem is set to 3360Kbps that is equal to 3.3Mbps and you are paying for 6Mbps. Frontier's Simply Broadband plan is for 'up to' 6Mbps your modem should allow you to download up to 6Mbps. If your numbers are anything less than 6000Kbps, you are being ripped off.

 – About 7 months ago.

A letter I wrote to Frontier and several news stations.

Problems with Frontier Communications
John Johnson
Fri 5/18/2018 10:18 AM

A letter I wrote to Frontier and several news stations.

Problems with Frontier Communications
John Johnson
Fri 5/18/2018 10:18 AM
costas.grossomanides@ftr.com;Robert.Pero@ftr.com;OfficeOfThePresident@ftr.com;Perley.mcbride@ftr.com;action9@wsoc-tv.com;investigations@wbtv.com;newstips46@foxtv.com;news@wbtw.com;gsnews@wyff4.com;news@wlos.com;foxcarolinanews@foxcarolina.com;comments@cnn.com

My name is John D Johnson. I am a 49-year-old retired Marine. I also retired from my work with Nascar. I owned my own computer sales and repair business and have a degree in engineering. I helped install the cable internet infrastructure in Charlotte, NC. I am a father of a 13-year-old son and have a beautiful wife. We live in a small rural town in North Carolina, in our cozy little log cabin. I own two homes that are located together on my 4 acres of land, one of which we allow my mother to live in to give her the help she so well deserves.

Frontier Communications is our DSL internet service provider. I have done business with Frontier for nearly 8 years. In our rural area Frontier only offers their Simply Broadband service, which provides speeds of 'up to' 6Mbps. I signed a two-year contract and have never been late on a single payment. With my background in computer repair, I know how to check things like download speed, upload speed, and ping. From the first day of service with Frontier, our download speeds were 'provisioned' to 1Mbps of download and this is where my problem begins. Frontier's advertising for their Simply Broadband states I will receive speeds 'up to' 6Mbps and in the fine print, the contract states my speeds may fluctuate due to equipment and old copper lines. I want to explain this a bit better.

Frontier charges me nearly 40 dollars a month for an internet plan that provides speeds from 1 to 6 Mbps. I completely understand why my speeds would fluctuate. Things like traffic (amount of people online) and old copper wiring do cause problems, but to charge me for the 6Mbps of speed and never allow me the chance to receive it is not what Frontier had promised me. Customers can access the modem/router information and settings by typing 192.168.254.254 in the address bar and then entering the username and password, which is admin for both. On the main page, you will see the speed which Frontier has 'provisioned' each customer for, mine being 3360Kbps or 3.3Mbps. With this said, you can see that Frontier is not even giving me the chance to reach the 6Mbps that I am paying for by setting my modem to 3Mbps. Frontier uses words like 'up to' and 'provision' to lump all their rural area customers into a single plan that costs the same, 40 dollars.

Now the 2nd home that I own also has Frontier's Simply Broadband plan. My mother uses them for her internet needs. Her home, being 150 yards from my log cabin is 'provisioned' to a speed of 1.5Mbps. This has set off some red flags for me. Why would her home be set lower than mine? Why does Frontier not allow the full 6Mbps of speed that we pay for? Why does Frontier continue to make excuses? My 2nd home is closer to Frontier's service ports, so the line excuse is not valid in this situation.

So I contact Frontier and ask them about all of my issues. Frontier sends out a line technician and he runs a few line tests and talks to me about service ports. He tells me that, the further you live from the Frontier service port, the slower your speeds will be. He then tells me that since my homes are 20,000 feet from the Frontier service ports, the engineers have said that our speeds shouldn't exceed more than 1.7Mbps of download speeds, otherwise we would experience outages, slow speeds, and disconnects, none of which we have experienced since being turned up to 3Mbps. I asked the technician if he could have my lines turned up to the full 6Mbps of speed and see if it would hold. He tells me Frontier won't allow it. My question is, if I receive half or in my 2nd home, a third of the speeds you are selling me, why should I pay full price? If you buy a car from a dealer, you expect the entire car.

I have emailed with Phil Reed, and spoke with several customers service managers. I filed a complaint with the NC State Attorney and received a phone call from a lady named Tammy. Tammy talks to me about my complaint and says she will investigate my problems. Tammy calls me back a week later to tell me that Frontier is not going to increase my speeds and they will not apply a discount to my bill, basically Frontier admits they have a problem but just don't care. I did ask Tammy to see if Frontier would install a DSL Loop Extender to my line, this would allow me to receive full speed by boosting the signals carried across the copper wiring. I even offered to pay for half the price of the extender. Tammy says Frontier no longer uses the loop extenders. I researched and found that Frontier has never used the extenders on their lines. Frontier has promised me for 6 years that upgrades were 'coming soon' to my area and to continue to check back for offers of better and faster speeds. So far to date, no upgrades have been performed or even planned.

A local news station has already carried a story on this issue, I will include the link so you too can see the problems most all Frontier customers are having. The BBB has Frontier rated with 1 star, due to customer complaints and no response to the BBB. Consumer Affairs has also rated Frontier at 1 star, due to customer complaints. There are multiple Facebook pages dedicated to nothing more than Frontier complaints. There is a website dedicated to, but not provided by Frontier, for customer complaints. Thousands of former and current customers flock to these sites to file and post complaints, but Frontier continues to ignore their customers, due to the fact that most of us have no other options when it comes to ISPs. Frontier's stocks have dropped, due to issues and problems within the company. As you can see, Frontier is spiraling down to a nonconformant company, that will soon lose more customers. Frontier is losing customers by the thousands, and continue to leave current customers waiting, waiting for upgrades, promises, and download speeds we are paying for.

Frontiers response to this problem: ‘Copper-based internet service is difficult to represent consistently as it is subject to distance limitations. That is why it is sold as offering 'up to' a specified speed,’ Frontier Representatives said. They admit, ‘not all customers will have the same DSL service.’" But they are lying to us. By 'provisioning' a modems speed, you are capping that line to a certain amount. 3Mbps and 1.5Mbps are NOT what you sold me. You sold me 'up to' 6Mbps, but now allowing the modem to go over 1.5 or 3, well that is stealing.

I am working with a local lawyer (who has Frontier's DSL service) and together we plan to follow this to the end. I refuse to stop until Frontier offers me a discounted rate or delivers on the speeds they sold me. I am relentless when it comes to something like this, at whatever cost I plan to run ads with Google, Facebook, and Twitter to open the eyes of other current Frontier customers, to their unfair business practices.

 – About 7 months ago.

I have been a frontier customer since 1999, when I tried to cancel my service do to internet problems they informed me that I am bound to a year auto renew and cannot cancel without a 800$ fee. Call...

I have been a frontier customer since 1999, when I tried to cancel my service do to internet problems they informed me that I am bound to a year auto renew and cannot cancel without a 800$ fee. Call them and request to cancel your auto renew clause

 – About 7 months ago.

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There...

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There technical support is a joke with all the procedures and troubleshooting. The company sucks plain and simple. Stay away you will not like them.
I live in
Tampa Florida not Ottawa Canada

 – About 7 months ago.

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There...

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There technical support is a joke with all the procedures and troubleshooting. The company sucks plain and simple. Stay away you will not like them.

 – About 7 months ago.

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There...

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There technical support is a joke with all the procedures and troubleshooting. The company sucks plain and simple. Stay away you will not like them.

 – About 7 months ago.

Hey Frontier why don't you provide the service people are paying for rather than try to get them to move to a more expensive "faster" plan. you cant even provide 6mb download why in the...

Hey Frontier why don't you provide the service people are paying for rather than try to get them to move to a more expensive "faster" plan. you cant even provide 6mb download why in the hell would I trust you could provide 10mb? I think its a scam to get higher payers.

 – About 7 months ago.

Tech at house tells me that the modem that Frontier provides has a cheap WIFI router built in it. told me that Frontier hates supporting wifi and that we should hard wire all devices. Fronter need to...

Tech at house tells me that the modem that Frontier provides has a cheap WIFI router built in it. told me that Frontier hates supporting wifi and that we should hard wire all devices. Fronter need to step into 2018. Wifi is the future and this company is caught in the past. Their service is terrible and we are caught in a monopoly with no other service option. They need to rename themselves: Pay your bill and shut up communications.

 – About 7 months ago.

Slow, slow, slow, slow, slow, slow, slow, slow. they tell me I pay for 6 megs, but test it, and it is less than 1. Tired of being lied to, and tired of crappy customer service that does nothing to fix...

Slow, slow, slow, slow, slow, slow, slow, slow. they tell me I pay for 6 megs, but test it, and it is less than 1. Tired of being lied to, and tired of crappy customer service that does nothing to fix the problem. Internet goes out every time it rains. Told them of this problem many, many times over the last few years, and still goes out, and still is slower than a broken legged sloth. Please search for something better. This company should be ashamed of the false advertising, and terrible tec. support that takes 45 minutes just to get nothing accomplished. If you work for these crooks, please look for a better job. Even flipping burgers is a much more reputable job than working for this garbage company. I plan to find any other provider, as soon as possible, but I have to wait until the end of my sentence, or they will charge me a fine. Nice job Frontier! Now go put your head back in the sand.

 – About 7 months ago.

It'll b no surprise but Frontier still sucks in Wysox Pa. .87Mbps today. Absolutely insane that these idiots can't provide even the basic when I'm paying for high speed internet. A...

It'll b no surprise but Frontier still sucks in Wysox Pa. .87Mbps today. Absolutely insane that these idiots can't provide even the basic when I'm paying for high speed internet. A Frontier representative even asked me if I thought about upgrading to a higher speed package! They can't provide what I'm paying for now.

 – About 7 months ago.

Moved in with my parents and realized they were paying a pretty penny. Called Frontier and told them I wanted to cancel. Was given the last bill amount and told they would send shipping boxes for the...

Moved in with my parents and realized they were paying a pretty penny. Called Frontier and told them I wanted to cancel. Was given the last bill amount and told they would send shipping boxes for the cable boxes. Sent everything back and a month later we got a past due bill for $348! I called them and I said, last bill was for only way less than that and the account is on autopay. I told that it was an early termination fee. I called BS and I said I was given a total and not one (of the 4 or 5 people I talked to at different times!) person mentioned any termination fee. What's more crazy is that my current cable provider had even offered to pay to get me out of any contract. So when I talked to this dude, he said the autopay failed the first time but that he should a balance of $0 due. Took his name down, finished the call. Tell me why a month later we get a collection letter?!?!

 – About 7 months ago.

My account was on autopay pay when they bought out Verizon in north Texas. This continued with Frontier. No problems for several years. In March they did not send bill to bank and were not paid. ...

My account was on autopay pay when they bought out Verizon in north Texas. This continued with Frontier. No problems for several years. In March they did not send bill to bank and were not paid. In April I got a bill for twice the normal amount. I called them and they said bill for March had not been paid. I said it is on autopay. If you submit the bill it will be paid. They said ok, we will submit the bill. Did not submit bill so they cut off service in late April! Called them and had to give them credit card number to get service restored and pointed out that bill should be on autopay. Two more calls today saying my bill had not been paid and service would be shut off tomorrow! Had to give them credit card again! They insist either I or my bank cancelled autopay! Totally false! No problem with many other accounts on autopay. Frontier was not interested in listening to me or in finding out what happened. Their customer service people are terrible. Poor attitude and will not listen to customers! WORST COMPANY I HAVE EVER SEEN!!!

 – About 7 months ago.

tried to order Frontier Fios online, keeps saying not available in the area while their Fios box is already mounted on the house. Poorly run website, no local office, why bother when service will only...

tried to order Frontier Fios online, keeps saying not available in the area while their Fios box is already mounted on the house. Poorly run website, no local office, why bother when service will only get worse.

 – About 7 months ago.

three time we tried to get the system fixed .. all they do is keep over billing me , making me go thru their system.. nuts.. the boxes aren't right and we get about 14 days of service and no...

three time we tried to get the system fixed .. all they do is keep over billing me , making me go thru their system.. nuts.. the boxes aren't right and we get about 14 days of service and no credit for the rest nor an offer to fix the dam thing...

 – About 7 months ago.

They rendered the decent Verizon FIOS TV service into absolute crap. Many of my DVR recordings are digitally garbled, and their electronic auto-pay system is incapable of deleting an cancelled credit...

They rendered the decent Verizon FIOS TV service into absolute crap. Many of my DVR recordings are digitally garbled, and their electronic auto-pay system is incapable of deleting an cancelled credit card and using a new one....even though the system shows only the new card as the default payment option. I spent over 30 minutes on the chat system to accomplish what should have taken 2 minutes.

 – About 7 months ago.

WTF ... never have had to deal with customer service after they took over from Verizon, heard about the horror stories with Frontier, just hoping I never had to deal with them, but cancelled a credit...

WTF ... never have had to deal with customer service after they took over from Verizon, heard about the horror stories with Frontier, just hoping I never had to deal with them, but cancelled a credit card that was used for auto-pay. Sever error on their end when I try to update payment method, online chat system is down, customer service center is closed when I call ... no other options left ... try again a few days later, same thing ... systems down, chat not working ... take time out of my day to try to talk to someone, finally talk to service rep ... she says will get repair guy out, made it clear that the error was not on my end and just want to talk to billing and now I'm on hold for ~20 minutes and counting while I vent here after searching for Frontier Sucks.

 – About 7 months ago.

In California, when we had Verizon, our home DSL would go down at least 1x per day. Now it stays up, but we have 0.06Mbps!!! I am not kidding. WTF! I was told I would have 7mbps. A repairman came out...

In California, when we had Verizon, our home DSL would go down at least 1x per day. Now it stays up, but we have 0.06Mbps!!! I am not kidding. WTF! I was told I would have 7mbps. A repairman came out and told us to switch to SPECTRUM!?! GRRRR. Why are they not in trouble for false advertising?
Yesterday I called to complain again, and they told me my "grandfathered rate" was ending!!!? Like hell I'm going to pay 80.00/mo for 0.06 mbps internet. She said she could fix it so it would be 15mbps. I said OK and was it? NO!! It was BS 0.70 mbps!!!! UGH! I'm not paying $80.00 for 0.70 mbps EITHER!!!! F that.
Spectrum is coming Sat but do they have more than one wired device? NO they do NOT! Not unless you want to pay BUSINESS INTERNET price.

 – About 7 months ago.

After several yrs of OK WiFi & internet service from Frontier Communications I suddenly have to reboot my modem at least once a day, often 2-3 times. I have been unable to back up my cell phone for...

After several yrs of OK WiFi & internet service from Frontier Communications I suddenly have to reboot my modem at least once a day, often 2-3 times. I have been unable to back up my cell phone for several weeks due to network interruptions. When I called customer service I was told it was due to the fact I use a surge protector strip to plug in the modem & a device to plug the dsl & the phone into the same jack (device supplied by frontier). This setup has been in place for yrs & has not caused this type of problem until a few weeks ago. I live in a rural area where weather can frequently cause power outages, and I have had issues with losing electronics after power surges. I told the rep I did not accept the the excuses she was giving me & I am not willing to risk using the modem without the surge protector, as that could leave me without any service until they delivered another modem. After hearing the CS rep repeat this nonsense several times I simply gave up & hung up the phone.

Fortunately frontier is under investigation in MN by the Public Ultiities Commission, & the PUC has requested the MN Dept of Commerce & Attorney General’s office to investigate them (MPLS StarTribune 2/20/2018, & KSTP TV 2/20/2018).

UNTIL 5/25/2018 THE PUC IS ACCEPTING COMPLAINTS TO BE INCLUDED IN THE CASE. NOTIFY THEM NOW IF YOU ARE HAVING PROBLEMS WITH FRONTIER!!!!
THERE IS NO DEADLINE FOR FILING A COMPLAINT LATER BUT IT WON’T BE INCLUDED IN THE CASE.

If you live in other states I encourage you to fight back against poor service as it seems to be SOP for how they do business. I hope your regulatory agencies will take actions against this form of customer abuse.

WHAT A SURPRISE! THE 1ST TIME I TRIED TO SEND THIS REVIEW I GOT A NO CONNECTION MESSAGE. I WILL KEEP TRYING.

 – About 7 months ago.

to Duneden Fl

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but...

to Duneden Fl

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but they did not resolve all of my issues.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 7 months ago.

I cancelled service over two years ago, frontier decided to restore the service with out my knowing resulting a $380.00 negative report on my credit. Emails, written letters countless calls over an...

I cancelled service over two years ago, frontier decided to restore the service with out my knowing resulting a $380.00 negative report on my credit. Emails, written letters countless calls over an hour getting pushed around costumer service. Made a formal complaint to my state attorney general in hopes I can resolve with out the cost of a lawyer. Totally fraudulent charges. Total fraudulent company.

 – About 7 months ago.

they've sent multiple techs out who can't find an issue yet I practically never get the full speed...

they've sent multiple techs out who can't find an issue yet I practically never get the full speed

 – About 7 months ago.

consistently bad internet, ping randomly spikes above 1000ms at least once every half hour, rarely get the speed I'm paying for...

consistently bad internet, ping randomly spikes above 1000ms at least once every half hour, rarely get the speed I'm paying for

 – About 8 months ago.

Cancelled TV Service. They sent me the shipping label to return equipment. Sent equipment back. They charged me 100 extra fee for the unreturned equipment.

in chat with the customer...

Cancelled TV Service. They sent me the shipping label to return equipment. Sent equipment back. They charged me 100 extra fee for the unreturned equipment.

in chat with the customer service representative she ASKED me for the TRACKING number on the label. What a shame - fortunately I made a photo of the tracking number - and after I presented it she told me that I can remove 100 from the coming bill.

They also increased payment for the internet for 15 bucks suddenly... ridiculous. Robbery.

 – About 8 months ago.

Darkness falls across the land
The midnight hour is close at hand
Creatures crawl in search of blood
To terrorize your neighborhood...

Darkness falls across the land
The midnight hour is close at hand
Creatures crawl in search of blood
To terrorize your neighborhood

 – About 8 months ago.

http://didthanoskill.me...

http://didthanoskill.me

 – About 8 months ago.

Was on the phone for over 45 minutes trying to cancel high speed (but actually dial up speeds) internet but trying to keep the landline phone. Had to explain to the idiot how to navigate his own...

Was on the phone for over 45 minutes trying to cancel high speed (but actually dial up speeds) internet but trying to keep the landline phone. Had to explain to the idiot how to navigate his own website before asking for a manager. The manger said she could cancel the internet but then just the phone would cost more than what I was paying for them both. This is such a joke! Why can’t there be other phone companies? My 86 year old mother is more comfortable with a regular phone than a cell.

 – About 8 months ago.

This company is a JOKE! The idiot customer service representative was asking me questions on how to deal with my email issues. Can you believe that? I am going to find another company or just do a...

This company is a JOKE! The idiot customer service representative was asking me questions on how to deal with my email issues. Can you believe that? I am going to find another company or just do a way with internet, TV, email, and go dark and off the grid. What a disaster of a company. I cannot fathom where in the hell they hire these ignorant people from? If I ran my operation with the off the chart low customer service that Frontier does, I would be out of a job and so would my entire staff. I am DONE!

 – About 8 months ago.

Just now, I called and when I finally got an agent, after 25 minutes, was dropped back into the queue and had to start over. I got another agent and a few minutes into the call heard a high pitched...

Just now, I called and when I finally got an agent, after 25 minutes, was dropped back into the queue and had to start over. I got another agent and a few minutes into the call heard a high pitched tone and was dropped. I chatted online with an agent for 58 minutes and while they were adjusting my account said the account was locked by another agent and I'd have to call back tomorrow. A similar scenario happened to me last month when I called (I was dropped back into the queue). This is horrible customer service.