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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,538 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2018)
$7.1m (SEC DEF 14A Filing)

 – About 15 hours ago.

Once again Frontier screwed up my system. At the end of my contract I was ready to cut the cord and after the agent sent me to a manager to make me an offer $50 less than I was paying for the past 2...

Once again Frontier screwed up my system. At the end of my contract I was ready to cut the cord and after the agent sent me to a manager to make me an offer $50 less than I was paying for the past 2 years I stupidly stayed with them. Ever since they upgraded my contract the DHCP doesn't work and I have to issue static IP addresses, plus poor video quality and picture freezes. Not to mention horrible technical support.

 – About 15 hours ago.

no tv tonight the ass holes did it again...

no tv tonight the ass holes did it again

 – About 20 hours ago.

No phone service x 3 days. No four hour window given. Told we had to wait all day. Service restored x 1.5 days. Out again. Live chat.......25th in the queue......Have been on hold for 19...

No phone service x 3 days. No four hour window given. Told we had to wait all day. Service restored x 1.5 days. Out again. Live chat.......25th in the queue......Have been on hold for 19 minutes..........they are just terrible.

 – About 3 days ago.

Spent over an hour with various support techs. Phone line out, Internet working. Was told by Steve, my service call would be today between 8 a.m. and 12 noon. Stated the website showed 12 a.m. to...

Spent over an hour with various support techs. Phone line out, Internet working. Was told by Steve, my service call would be today between 8 a.m. and 12 noon. Stated the website showed 12 a.m. to 12 a.m., he replied "Oh, it just hasn't updated yet". Well it never updated and I am still waiting......They really are awful. First you screened by overseas employees. Then because it was phone only, it appeared I was transferred stateside again. The first guy told me to walk around the house and find the box....(in the pouring rain and when my cell phone disconnected, he neglected to call back). Also, unless you insist they always want to schedule a call to check the inside of the home so they can charge you.......again, so disappointing.....

 – About 3 days ago.

Rochester, NY (West Henrietta)

July 2, 2019 my phone and internet went out. I called frontier and was told the soonest they could get a repairman out was on the 17th. Totally not...

Rochester, NY (West Henrietta)

July 2, 2019 my phone and internet went out. I called frontier and was told the soonest they could get a repairman out was on the 17th. Totally not acceptable! Two weeks no way. So I called Spectrum they came out on Sunday the 14th and switched my phone and internet. I called Frontier that same day to cancel service and that I wanted to port my phone number and was told I couldn’t close my account until my number was ported. For 4 weeks Spectrum tried to port my number with no success, Frontier was holding it hostage apparently. I paid my bill on 7/19/19 which should have covered me till mid August so I thought. Here we are into December and they’ve sent me to collection for $173.55 for money I shouldn’t even owe. I’ve spent hours and days prior to clear this up to no avail. I just get passed from one person to another that doesn’t know what they’re doing and can’t help. Told me to call the collection agency, but I don’t have a dispute with collection agency the dispute is with them. Can anybody tell me where do I go from here?

 – About 3 days ago.

It seems that a month does not go by without a problem with Frontier. Last month I was told to call in December to resolve a service change and billing dispute. I called on December 2nd, spent bout...

It seems that a month does not go by without a problem with Frontier. Last month I was told to call in December to resolve a service change and billing dispute. I called on December 2nd, spent bout 45 minutes on hold, spent another 10 minutes on hold while the rep "looked up my information", explained problem, another 5 minutes on hold and was then told that it was too early in December and to call back in a week. My frontier service is on Washington Island and frontier is my only option. I will change as soon as I can. In the meantime I will continue to post on this site. Maybe someone who has a choice will not choose frontier. They really SUCK.

 – About 4 days ago.

Have had issues with customer service and Frontier for years. Most recently, tonight, on the phone for 35 minutes prior to being able to talk to one of their reps. when the rep picked up the phone,...

Have had issues with customer service and Frontier for years. Most recently, tonight, on the phone for 35 minutes prior to being able to talk to one of their reps. when the rep picked up the phone, there was a lot of noise in the background, i.e., loud laughing, talking, sounds like a party. After being put on hold several more times while this rep supposedly looked up my account info, I was told they could not fulfill their former promise of a 75.00 credit on my account. Finally, after 1 hour and 5 minutes spoke to a supervisor (I was not yelling, I was explaining a situation) and 5 minutes into the call he hangs up on me. I've been given the run around, told several different things regarding my account and had fees and services placed on my account that I did not request--these people do not keep their word. I keep good records--who I talked to and when. So, "Mike" the supervisor tonight apparently hung up. Wow. I'm floored. Not the way I wanted to spend over an hour of my evening after a long day at work. Wish there was another provider I could switch to in this area, but sadly there is not. Awful service. I wonder what will happen now after this phone call? I think I'm going to request transcripts of the last 5 years of my "service" calls and see what a lawyer has to say about it. Will make sure to include all of my time it took to contact these "customer service reps" where customer service is the last thing that they provide.

 – About 4 days ago.

Horrible customer service... they don't answer the questions (because they don't know) and they put you on hold for a long period .. then you get disconnected... this happened several times...

Horrible customer service... they don't answer the questions (because they don't know) and they put you on hold for a long period .. then you get disconnected... this happened several times after I was on hold for over an hr. They clearly don't know what they are doing.

 – About 4 days ago.

I have never seen such horrible customer service in my life. I call up to cancel service because I was sick of the slow speed and outrageous prices. All they had to do was send me a box to return my...

I have never seen such horrible customer service in my life. I call up to cancel service because I was sick of the slow speed and outrageous prices. All they had to do was send me a box to return my equipment. What did they do? They sent me a new router. Why would I want a new router when I am cancelling my service?

 – About 4 days ago.

OMG, I just sat on hold with two phones going, my cell and my landline to cancel my service. The call on the Landline phone just cut off for no reason after 30 minutes. After 45 minutes on hold on...

OMG, I just sat on hold with two phones going, my cell and my landline to cancel my service. The call on the Landline phone just cut off for no reason after 30 minutes. After 45 minutes on hold on my cell phone, I finally got through to this woman, who after 5 or 6 times trying to cancel my service and she kept arguing with me. I kept saying NO, just cancel it, I'm not arguing with you. She says "Ma'am, I'm going to put you on hold" .

 – About 6 days ago.

We had "Triple Play" (internet, phone, TV) with Frontier for SEVEN YEARS. After the monthly fee doubled we decided to drop land line and TV and change internet providers. We were charged...

We had "Triple Play" (internet, phone, TV) with Frontier for SEVEN YEARS. After the monthly fee doubled we decided to drop land line and TV and change internet providers. We were charged a $200 early cancellation fee. EARLY CANCELLATION AFTER 7 YEARS?

Service had been spotty for the last 6-8 months and it was worth $200 to go to another provider.


 – About 6 days ago.

WORST EVER. How are these idiots still in business?? ...

WORST EVER. How are these idiots still in business??

 – About 6 days ago.

Every Friday and Saturday, around 10:30 AM this shite service goes down. Then comes back on between 3 and 4 PM. Obviously a bug in their system, but they're either too lazy or too inept to fix...

Every Friday and Saturday, around 10:30 AM this shite service goes down. Then comes back on between 3 and 4 PM. Obviously a bug in their system, but they're either too lazy or too inept to fix it. Maybe both.

 – About 1 Week ago.

We should all dump these F***ing degenerates and stop giving them money. Blow up media with how awful this company is and turn it back into a penny stock. Frontier is a plague and we can kill it off....

We should all dump these F***ing degenerates and stop giving them money. Blow up media with how awful this company is and turn it back into a penny stock. Frontier is a plague and we can kill it off.

 – About 1 Week ago.

Horrible customer service & they renege on what they promise then argue with the customer for trying to get them to correct the issue. They also wrongfully shut off service & say you didn't...

Horrible customer service & they renege on what they promise then argue with the customer for trying to get them to correct the issue. They also wrongfully shut off service & say you didn't return old equipment when you did & have a receipt to prove it!

 – About 2 weeks ago.

Suck my taint, Frontier!!!...

Suck my taint, Frontier!!!

 – About 2 weeks ago.

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a...

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a new customer set up for them.

What ended up happening was Frontier said "internet will be up and ready to go the second you move in." That wasn't the case because why the f%@k would it be? Called them up and they said they'll send someone out in 2 WEEKS. 2 weeks passes and no one shows up. Customer service calls on day of no show and says "the tech says everything is fine now." Then why did you have to set up an appointment to begin with? Turns out it wasn't fine and nothing was resolved.

I'm then told that they'll get someone out in ANOTHER 2 WEEKS. WTF???? Finally, they send out a competent tech that fixes the issue and gives us internet. They still charge us for the appointment and we end up getting the bill of the previous residents.

Fast forward to now and my internet goes out pretty much consistently from 2pm to 12am and sometimes all f%@king day. Frontier says it's due to high traffic. Well then maybe you shouldn't engage in your monopolies and trusts so that you aren't the only option in an area that has more demand than you have supply, you insufferable f%@king dolts.

 – About 2 weeks ago.

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a...

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a new customer set up for them.

What ended up happening was Frontier said "internet will be up and ready to go the second you move in." That wasn't the case because why the f%@k would it be? Called them up and they said they'll send someone out in 2 WEEKS. 2 weeks passes and no one shows up. Customer service calls on day of no show and says "the tech says everything is fine now." Then why did you have to set up an appointment to begin with? Turns out it wasn't fine and nothing was resolved.

I'm then told that they'll get someone out in ANOTHER 2 WEEKS. WTF???? Finally, they send out a competent tech that fixes the issue and gives us internet. They still charge us for the appointment and we end up getting the bill of the previous residents.

Fast forward to now and my internet goes out pretty much consistently from 2pm to 12am and sometimes all f%@king day. Frontier says it's due to high traffic. Well then maybe you shouldn't engage in your monopolies and trusts so that you aren't the only option in an area that has more demand than you have supply, you insufferable f%@king dolts.

 – About 2 weeks ago.

DRYDEN MICHIGAN Frontier sucks is not a strong enough statement I have been overcharged for slow spotty reboot your modem 6 times a day service THEY PLAY GAMES WITH YOUR BANDWIDTH FOR FIRST COUPLE...

DRYDEN MICHIGAN Frontier sucks is not a strong enough statement I have been overcharged for slow spotty reboot your modem 6 times a day service THEY PLAY GAMES WITH YOUR BANDWIDTH FOR FIRST COUPLE MONTHS YOU GET 5 MEGS THEN BECAUSE THEY LOWBALL THE DATA BANDWIDTH THEY PAY FOR BY SLOWING YOUR SPEEDS THEY KEEP MORE MONEY IN THEIR POCKET BY DOING THIS THEY ARE NOTORIOUS FOR SNEAKING LATE CHARGES FICTICIOUS TAXES THAT DONT EXIST LOOK THEM UP THE FEDERAL GOV DE REGULATED ALL LINES INCLUDING REMOVING TAXES ON MOST ITS A RIPOFF AND FRAUD ASK THEM TO DISCLOSE THAT INFO 50 BUCKS FOR NOT EVEN 2 MEGS DOWNLOAD WHEN IT WORKS AT ALL AND THEY CALL THAT SIMPLY BROADBAND MAX I CALL IT SIMPLY SLOW AND MIN NOT MAX AND MY FRIEND PAYS 30 DOLLARS FOR 20 MEGS A SECOND 10 TIMES BETTER SERVICE FOR HALF THE PRICE WHERE IS OUR MONEY GOING INTO SOME THIEFS POCKET CANNOT WAIT TO BAIL ON THESE CRIMINAL BASTARDS

 – About 2 weeks ago.

Frontier can be compared with the model t car henry ford offered in 1910 for 328 dollars its about the same speed in comparison with their competition and they charge a ridiculous price for slow...

Frontier can be compared with the model t car henry ford offered in 1910 for 328 dollars its about the same speed in comparison with their competition and they charge a ridiculous price for slow UNRELIABLE AT BEST SERVICE The good news a competitor is running new trunk lines in my area here In Michigan and I will be saying goodbye forever soon

 – About 2 weeks ago.

So I’m sitting here next to the router using my neighbor’s internet to type this message. For 6 years we’ve used f%@ktier Shitternet and Phone and for 6 years we’ve gotten slow, unreliable...

So I’m sitting here next to the router using my neighbor’s internet to type this message. For 6 years we’ve used f%@ktier Shitternet and Phone and for 6 years we’ve gotten slow, unreliable service. Living in the country is bad enough without dogshit internet. You can barely hold one connection at a time. Every time we receive a phone call, the internet totally resets. We’re finally getting new internet and phone so I hope that it works better than frontier, not that it’s difficult to do so. I’ll be happy when the company goes bankrupt, and I’ll be gleefully pissing on the ashes of this god awful company.

 – About 2 weeks ago.

This is absolutely the worst communications company I have ever had the misfortune of dealing with in my lifetime! Not my first issue with these guys but, the most recent...We lost telephone service...

This is absolutely the worst communications company I have ever had the misfortune of dealing with in my lifetime! Not my first issue with these guys but, the most recent...We lost telephone service and contacted the company to report the issue (this is the 4th time this has happened in 2.5 years). I received a response that an appointment for a service tech to come out would be in 2 weeks...okay, that sucks but, what can I do? The customer service agent assured us that we would be credited for the time we are without service, which is the least they can do! After 2 weeks, our phone service was restored but, we never saw a tech and never received notification from the company that our service was restored. It was only by chance that the phone rang and we discovered that our service was active. Great service, Frontier. To make matters worse, when I called to find out where the credit was for the time we were without service, I was told that the claim had been denied because there was no evidence that we were without service...wtf? So, I filed a dispute and was told that I would be contacted within 7 to 10 days as to the determination of the dispute...12 days later no contact!

Time to contact an attorney!

 – About 2 weeks ago.

Frontier DSL is total garbage. The majority of the time I have an upload of .2 and upload of .4. I have complained to frontier numerous times. At one point, which is now been several years, I was told...

Frontier DSL is total garbage. The majority of the time I have an upload of .2 and upload of .4. I have complained to frontier numerous times. At one point, which is now been several years, I was told to hand in there that Frontier was in the process of upgrading our area and we should see far better service. Evidently that touted upgrade was scrapped as service has only got worse. Our little town of less than 4,000 residence must not be worth the time or expense of providing anything more than substandard service. Frontier has never offered to upgrade any of the equipment originally installed even though their are obvious issues. I guess now come to realize that paying Frontier rent on equipment was a total waste of money as they do not care if you get a crappy connection or the fact that it continually needs to be reset because it dropped the connection. Thanks for nothing Frontier. I bet you would scream if I just didn't pay my bill due to your own failure to provide the service as promised at the time I purchased it.

 – About 2 weeks ago.

Recorded programs disappear or are not available for playback. Happens all the time ...

Recorded programs disappear or are not available for playback. Happens all the time

 – About 2 weeks ago.

I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he...

I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he didn't know about the taxes.
I agreed to the service and a 2 year contract.
My bill is $140. per month BECAUSE OF TAXES AND SERVICE FEES Are you kidding me.
What a rip off. I've called several times and asked to speak with a supervisor. The first time I was told my request was processed and that a supervisor would call me back within 4 weeks.
Well 4 weeks later I get another bill but NO PHONE CALL. I called customer service and repeated my story only to be told THERE IS NO SUPERVISOR I CAN SPEAK WITH, There is no main number to speak with someone at a higher level. I was also told there is nothing they can do about TAXES AND FEES.
Well, they were wrong. I am leaving warnings every place I can so that NO ONE ELSE is LIED to.
And I plan to do this for as long as I have to put up with their nonsense and lies.
This is UNFAIR BUSINESS practices...
Please heed my warning, STAY AWAY FROM FRONTIER.

 – About 2 weeks ago.

Frontier lost over 71,000 customers last quarter and is probably going bankrupt, ch11, in first quarter of 2020. However, at our expense the upper management is loading up their semi-trucks full of...

Frontier lost over 71,000 customers last quarter and is probably going bankrupt, ch11, in first quarter of 2020. However, at our expense the upper management is loading up their semi-trucks full of money and driving off into the sunset. It all began when Citizens Telecom purchased Frontier from Global Crossing. Citizens drove out most all the knowledgeable experienced Frontier people, replacing them with incompetent Citizens Telecom bone heads and siphoned off revenues instead of re-investing in the network infrastructure, resulting ultimately in today's disgraceful lack of service. The evidence strongly suggests that there was no sincere interest in the community nor customer service but only to enrich the people at the top squeezing out every penny they can. How can Dan McCarthy and his predecessor Maggie Wilderotter justify the their millions in compensation for what they have done to a once great company. See link below:

https://stopthecap.com/2019/11/13/frontier-communications-warns-it-may-declare-bankruptcy-in-early-2020/

 – About 2 weeks ago.

I am in Logan Ohio. i advise all people to check your bill they moved me from a 6mb plan to light at 1mb stating that is all that is available. i had internet max plan. I made a call to the Ohio...

I am in Logan Ohio. i advise all people to check your bill they moved me from a 6mb plan to light at 1mb stating that is all that is available. i had internet max plan. I made a call to the Ohio attorney generals office and filed a complaint. slower internet and higher price. tonight they said i am back on a 6mb plan with line provisioning of 6mb but still at 3mb connection tech support has no clue....... now they escalated my complaint to local office. we will see if this has any bearing on anything. If you see a higher bill or slower speeds please call the Ohio attorney generals office.

 – About 2 weeks ago.

frontier just sucks...

frontier just sucks

 – About 2 weeks ago.

down in Dallas again.. totally crappy automated system.. and chat was more usless
paying top dollar for crappy service. ...

down in Dallas again.. totally crappy automated system.. and chat was more usless
paying top dollar for crappy service.

 – About 2 weeks ago.

Frontier treats their employees worse than the customers. I was a tech for 22 years, and left the company, did not even get a thank you for the 22 years I dedicated to the company, SAD. Frontier...

Frontier treats their employees worse than the customers. I was a tech for 22 years, and left the company, did not even get a thank you for the 22 years I dedicated to the company, SAD. Frontier thinks the failure of the company is the employees, when in all reality its poor management, from the local managers to the CEO.

 – About 2 weeks ago.

beware - Frontier Communication customer service- I don't think they even l know what the word means let alone provide it..

watch out for charges (and then try calling them to see if...

beware - Frontier Communication customer service- I don't think they even l know what the word means let alone provide it..

watch out for charges (and then try calling them to see if they can help!!!)
38 min call to UK $109.82
27 min call to UK $78.03

These are call over IP

Sad state of affair when Frontier bought FIOS from Version in TX ...

 – About 2 weeks ago.

Scheduled an appointment for installation of a landline, they were supposed to come out today between the hours of 8-12. No one showed up, no one called. When I contacted them to ask what was going...

Scheduled an appointment for installation of a landline, they were supposed to come out today between the hours of 8-12. No one showed up, no one called. When I contacted them to ask what was going on, they had no record of my order and accused me of "hanging up the phone too early," which apparently causes the cancellation of a new order? That's odd, because I distinctly remember saying "goodbye," and then the rep saying "goodbye," and then hanging up the phone. They had my cell number, my email address, my home address, and they didn't bother to call me back? Nonsense. Avoid this company. Nearly 700 one-star reviews on Google? An entire website devoted to how much they suck? Heed these warnings.

 – About 2 weeks ago.

They don't want you to pay your bill. Been tryin to pay the niggas fo two months dey wont let me....

They don't want you to pay your bill. Been tryin to pay the niggas fo two months dey wont let me.

 – About 3 weeks ago.

STAY AWAY if possible! I have had Frontier and it used to suck then it sucked and now it sucks. It has never been good. There was a time I thought it was good and then found out that the speed I...

STAY AWAY if possible! I have had Frontier and it used to suck then it sucked and now it sucks. It has never been good. There was a time I thought it was good and then found out that the speed I was getting was "not for me. The tech that hooked you up used the wrong lines." They proceeded to downgrade me. Refund for the $100 upgrade fee? NO Credit me downtime? NO Even show me a tad bit of empathy for my losing work over this fiasco? F*** NO.

I have been without internet about 100 times over the last 5 years. 3 times in the last 8 months were 5 days or more. The last time was 10 days! AND THEY RESCHEDULED MY APPOINTMENT 4 times. Talk about inconvenient. I've lost work, I've went over on cellular data, I've paid for internet that I didn't have. This is all ridiculous.

I will end up moving because of frontier (all that's offered where I live).

STAY AWAY!!! PLEASE STAY AWAY!!!!

Please have been talking about being held hostage and would like to sue. Me too! Maybe we could pool together and give them a class action lawsuit.

 – About 3 weeks ago.

Amanda Ohio , I absolutely hate frontier , customer service wants me to diagnose the problem for them over the phone , then after multiple disconnected calls they inform me that they will send out a...

Amanda Ohio , I absolutely hate frontier , customer service wants me to diagnose the problem for them over the phone , then after multiple disconnected calls they inform me that they will send out a tech in 3 weeks , so I bring up the fact I'm paying for a service that I cannot use so the bill should reflect that , nope I got disconnected again , amazing , these people suck ass , f%@k you and your mom frontier , I'm gonna shoot the f%@k out of this junk router and jerk all your cord out of the ground and wrap it around one of your worthless employees neck !

 – About 3 weeks ago.

Frontier charged me a whole month for six day's service and additional 10 dollars for cancellation. I called and the manager thinks it is nothing wrong because it is in the user agreement. They...

Frontier charged me a whole month for six day's service and additional 10 dollars for cancellation. I called and the manager thinks it is nothing wrong because it is in the user agreement. They can put anything in the agreement because nobody is going to read the fine print.

 – About 3 weeks ago.

Frontier sucks!!! Have been using for years and yet when I call them to fix or add a service they don't show up. I am sick of wasting my time when they don't show up. I wish I could sue. ...

Frontier sucks!!! Have been using for years and yet when I call them to fix or add a service they don't show up. I am sick of wasting my time when they don't show up. I wish I could sue. Frontier is the only company in my area for a landline and I feel like I am being held hostage!!!!

 – About 3 weeks ago.

I suspect that whenever you access a speed test site over Frontier that they block your access to that site whenever they KNOW their service to your location is running slow. I was able to connect to...

I suspect that whenever you access a speed test site over Frontier that they block your access to that site whenever they KNOW their service to your location is running slow. I was able to connect to another speed test site, Spectrum, from the one I normally use, dslreports dot com no problem. Wish someone with more technical knowledge than I have could check into this.

The State of WV is trying to gather internet speed data at https://broadband.wv.gov/west-virginia-internet-speed-test/ However, so far I've found that site be down or not completely functional.

Frontier is going to completely collapse and go out of business within the next few months, I'd give them three years maximum. Then we will have even bigger problems short term, NO phone, and NO internet. Sadly though we'll have to suffer that pain to come out on the other side of this hole of Third World Internet we suffer with here.



































 – About 3 weeks ago.

Frontier is advertising $49 for 500Mb/s for NEW customers. If you call and you're an existing customer they charge you $10 a month to upgrade. Our current cost is $79 a month for 50Mb/s from...

Frontier is advertising $49 for 500Mb/s for NEW customers. If you call and you're an existing customer they charge you $10 a month to upgrade. Our current cost is $79 a month for 50Mb/s from Frontiers. We asked to speak to a customer retention representative and waited over 30 minutes before deciding to cancel the call.
Frontier just sucks.

 – About 3 weeks ago.

Frontier is a joke. They rip you off their employees are lazy and don’t do their jobs. They screwed up my installation sent out with wrong equipment. Couldn’t do it and the customer service is...

Frontier is a joke. They rip you off their employees are lazy and don’t do their jobs. They screwed up my installation sent out with wrong equipment. Couldn’t do it and the customer service is even a bigger joke and waste. I ended up canceling the order and wanted my deposit back that they took and now they still haven’t giving me a refund and now talking about 11 more days. They can’t put a supervisor on the phone. They are a joke. Someone needs to do something with this company.

 – About 3 weeks ago.

Disputed a Late Fee charge for a $.18, yes that's CENTAVOS, short payment. Our bill is well over Two Bills every mo. Customer Service upset my lady to the point of tears tonight and THAT my fellow...

Disputed a Late Fee charge for a $.18, yes that's CENTAVOS, short payment. Our bill is well over Two Bills every mo. Customer Service upset my lady to the point of tears tonight and THAT my fellow patriots IS THAT. Last straw with this crew. Rates keep inching up and no changes to programing to justify. Their attitudes over the phone? Don't get me going there. We are "cutting the cord".

 – About 3 weeks ago.

There is a comment from someone from Logan Ohio. I am suffering the same problem he/she is they just raised my rates again with notice, for worthless piece of junk internet system the lied to me...

There is a comment from someone from Logan Ohio. I am suffering the same problem he/she is they just raised my rates again with notice, for worthless piece of junk internet system the lied to me saying by the end of the year in 2018 that it would be 50mb speed... Bull Shit... Waiting to see it.. Everytime I want to watch a video it look more like jerking action going on. Charing us 65.00 for internet service that should be on 40.00 per month. Then when you call them just give you the run around. They say its fixed. But it not.. At one time great service but now one your two years agreement expires that raise the rates, give you lousy tech support.. The offer the deals to new member but the old faithful customer they don't give a shit about. So "F" your Frontier... We have cell phone service out her. I am very much thing about having you shut off for good. Going with cell service and satellite service for internet.

 – About 4 weeks ago.

They raised my rate from 48 per month to 58 because they just discovered that my promotion ran out? WTF? I asked what promotion that was and the reply....the one you had. OMG my head almost...

They raised my rate from 48 per month to 58 because they just discovered that my promotion ran out? WTF? I asked what promotion that was and the reply....the one you had. OMG my head almost exploded.Waiting for the local company to get closer for service have been a customer for 25 years.

 – About 4 weeks ago.

Have been on this Frontier ISP, for just over 2 years. They raised the price 3 times, last time because I was being billed under an "outdated" pricing scheme. Raising the price every 9 months...

Have been on this Frontier ISP, for just over 2 years. They raised the price 3 times, last time because I was being billed under an "outdated" pricing scheme. Raising the price every 9 months just is not good enough for them. The only thing outdated here is the 1998 DSL system itself. It goes out with the slightest wind or precipitation, and goes for days dropping signal every half hour. Supposed to be 4MB/sec, have checked speed and really runs about 400k, at night can get up to 2mb/sec. I am now paying $60/mo and the pricing in my area, according to their website is $27.99 for 6mb up to $44.99/month for 25mb. Of course no one at customer service has a clue and surprisingly admitted the same. When they run out of "I don't knows" they try and turn you over to "technical service" and/or "retention specialist" you sit and wait for 15 minutes until they hang up on you. When another service becomes available I will dump them. When you have a monopoly, you do not have to give a shit.

 – About 4 weeks ago.

hi :) bross :)...

hi :) bross :)

 – About 4 weeks ago.

Your first line that I saw in my Google search “ Frontier Communications is terrible” was perfect.

We too are absolutely duped into giving Frontier another chance by there sales team...

Your first line that I saw in my Google search “ Frontier Communications is terrible” was perfect.

We too are absolutely duped into giving Frontier another chance by there sales team swarming the neighborhood and coming by the house and promising themselves as personal customer service contacts. We’ve been stuck with Frontier when they took over Verizon FiOS and Communications at our house and dump them because they were awful.

The promises of a whole new frontier would not of been enough to get me in again, except they just put fiber optic cable in our neighborhood and are the only ones that offer it, so I gave it a try.

I won’t even go into all the issues except to say that in just six months the boxes have required multiple hour-long calls as they send all their useless reset signals. And now the primary box has completely failed, so none of my three other boxes work, and we’ve been waiting for a box since Monday. Again hours of waiting with follow-up calls to see what the issue is.

And to top it off they sent it via UPS which is absolutely the worst and had shown a delivery date as yesterday which didn’t happen and now it shows nothing in terms of when this box will be delivered. And for the rap on my call a little while ago, it is completely up to UPS when they ship once they get the order. Just unbelievable....

 – About 4 weeks ago.

Haha- I love that there is a site specifically made for shit-talking this pathetic excuse for a company. They're literally a pile of dogshit and I have no clue who is desperate enough for a job...

Haha- I love that there is a site specifically made for shit-talking this pathetic excuse for a company. They're literally a pile of dogshit and I have no clue who is desperate enough for a job that they have to take a job working for such scum. They charge people for services they cannot even provide. Why do they still exist? It's clearly scamming and no one can touch them? It's hilarious that these pussies have a business with an income and can't even half ass do it right. Sad part is though, when they lose it, they'll still be set for generations. Talk about some f%@king degenerate c*nts. f%@k anyone who has any say about anything associated with this dog shit company. Internet drops 6 times an hour and you couldn't get a tech out if you offered to free him of slavery. This company needs to be shut down. Anyone with some startup cash and IT knowledge should start up an internet service in places where only frontier exists. I guarantee you a fortune. Anyone with frontier would without question switch to a new company that promises to keep consistent connection. Even if they couldn't, they would take customers from Frontier because that's exactly how sickening they are. What a joke.

 – About 4 weeks ago.

I love how "Mr. McCarthy’s 2018 annual total compensation was $7,135,383", an almost +$1m raise. What a douche. This idiot has done nothing but run $FTR into the ground since he was...

I love how "Mr. McCarthy’s 2018 annual total compensation was $7,135,383", an almost +$1m raise. What a douche. This idiot has done nothing but run $FTR into the ground since he was appointed and this moron still gets a pay raise. Just insane how some CEO are rewarded for non-performance. Would never happen to an employee. You didn't make quota; nevermind, here's a pay raise. LOL.

 – About 4 weeks ago.

Wow! Down 16% in afternoon trading. This company is heading for the trash can. Definitely going to be de-listed at this rate! Vultures going to short the hell out of this tomorrow. $FTR. #Karma in...

Wow! Down 16% in afternoon trading. This company is heading for the trash can. Definitely going to be de-listed at this rate! Vultures going to short the hell out of this tomorrow. $FTR. #Karma in some ways?

 – About 4 weeks ago.

Until the former Worldcom and MCI losers leave Frontier, this shell of a company will no longer exist. Get rid of these leeches or this company is headed the way their former company did before...

Until the former Worldcom and MCI losers leave Frontier, this shell of a company will no longer exist. Get rid of these leeches or this company is headed the way their former company did before Verizon rescued them.

 – About 1 Month ago.

Frontier left us totally unprotected with the "great value and speed" package. 2 hacked phones and 2 hacked computers later...I finally inquired and the manager said oh yes you have almost no...

Frontier left us totally unprotected with the "great value and speed" package. 2 hacked phones and 2 hacked computers later...I finally inquired and the manager said oh yes you have almost no security, don't you know you need to protect your devices ? What the f%@k!!@!
They are assholes and incompetent. I cant believe the havoc they caused
in our lives.

 – About 1 Month ago.

I am on my 6th "CHAT" with a tech to figure out why the new STB does not work!...

I am on my 6th "CHAT" with a tech to figure out why the new STB does not work!

 – About 1 Month ago.

Reliability this past summer - fall has been horrible. Outage after outage. If there was any option I would switch. Also tried to change service but they did not do it and they did not know why they...

Reliability this past summer - fall has been horrible. Outage after outage. If there was any option I would switch. Also tried to change service but they did not do it and they did not know why they did not do it. Hollow apologizes. This costs me money and makes me really mad. FXXK Frontier.

 – About 1 Month ago.

In the past six weeks are frontier Internet/TV service has gone out 117 times! Though we have a service tech coming out on Tuesday, 5 November we are going to tell this guy you replace both cable...

In the past six weeks are frontier Internet/TV service has gone out 117 times! Though we have a service tech coming out on Tuesday, 5 November we are going to tell this guy you replace both cable boxes all three remotes the ONT and our router or you can take all this equipment back to your front to your office and tell them to shove it up their f%@king ass! Just in the last 48 minutes we have lost Internet connectivity during send Sunday night football 34 times! Yeah we are done with you frontier!

 – About 1 Month ago.

We have had it with Frontier! In the last 6 weeks our service for TV and internet has gone out and on and off and on 117 times! Just as I am typing this and watching Sunday night football it has cut...

We have had it with Frontier! In the last 6 weeks our service for TV and internet has gone out and on and off and on 117 times! Just as I am typing this and watching Sunday night football it has cut in and out 33 times in 46 minutes! WTF! We have an appointment for a service call this Tuesday between 8-12. If they do not replace both cable boxes,our router the ONT, in short EVERY f%@king component of their bullshit system for FREE... the tech can take all the equipment back with him and Frontier can shove it all up their Ass! We are done with this asshole company!

 – About 1 Month ago.

This so called company is the worst company I have ever dealt with !!! After - they can not do anything right and are like dog crap on your shoe - you can't get rid of them ! After stopping my...

This so called company is the worst company I have ever dealt with !!! After - they can not do anything right and are like dog crap on your shoe - you can't get rid of them ! After stopping my internet service over a month ago, I get a bill for $9.99 for disconcerting - who does that? I would never do business with Frontier again.

 – About 1 Month ago.

9 calls for a simple issue, each time I spoke with a bigger dumbass. How can this company function recruiting all of it's employees from dipshitville USA? The only reason I have internet service...

9 calls for a simple issue, each time I spoke with a bigger dumbass. How can this company function recruiting all of it's employees from dipshitville USA? The only reason I have internet service with these folks is no other provider in my area has comparable speeds. Can't wait to dump this piece of shit company.

 – About 1 Month ago.

Absolutely the worst company I ever had the displeasure of doing business with. ...

Absolutely the worst company I ever had the displeasure of doing business with.

 – About 1 Month ago.

Worst communications network anywhere we've lived in entire lower 48. They bs'd us into internet service for a few years knowing that they couldn't provide the service we wanted. Dumped...

Worst communications network anywhere we've lived in entire lower 48. They bs'd us into internet service for a few years knowing that they couldn't provide the service we wanted. Dumped them when our electric co-op offered fiber-optic. Landline phone is just as bad and we're dumping them in a few days. Just trying to weave your way through their screwed up service / complaint system is enough to raise your bp to an unhealthy level. Don't know why the FCC allows this crap.....frontier knowingly rips-off its customers. I'd say that now I feel better.....but my phone is still out.

 – About 1 Month ago.

I can't even listen to a song without several interruptions. I watch a movie, and if I'm lucky I can get twenty minutes straight through, then it stops. Dead. 20 minutes left! WTF!...

I can't even listen to a song without several interruptions. I watch a movie, and if I'm lucky I can get twenty minutes straight through, then it stops. Dead. 20 minutes left! WTF!

 – About 1 Month ago.

I have frontier and pay for 200mps and don't even get half that! They charge way too much and lie everything, when complaining about the internet we get told someone sent an email that's...

I have frontier and pay for 200mps and don't even get half that! They charge way too much and lie everything, when complaining about the internet we get told someone sent an email that's messing up our internet and we have to fix it!! And that our internet isn't secure when they set it up with security! So either their security is trash or they are lying! I'm so over frontier, they are just version all over again!! They are a scam and should be shut down and the owners arrested!!

 – About 1 Month ago.

Watch these scumbags closely in their Tampa market. Besides their horrendous service, quality and speed. FIOS? LOL.
They will keep raising your bill monthly. Their "executive escalation...

Watch these scumbags closely in their Tampa market. Besides their horrendous service, quality and speed. FIOS? LOL.
They will keep raising your bill monthly. Their "executive escalation team" Is now staffed by complete incompotent morons. How this joke of a corporation operates in Florida with complete impunity from state government. Boggles the mind.

 – About 1 Month ago.

western new york service sucks donkey dick try to play a game i used to play on dial up and cant even login paying for 10mbs download lucky to ever see 0.003mb download call complain they send out a...

western new york service sucks donkey dick try to play a game i used to play on dial up and cant even login paying for 10mbs download lucky to ever see 0.003mb download call complain they send out a different shitty ass router and claim that will fix it,. when i saw them drop the line from the pole to the house they use old ass cat 3 non burial grade wire to do so...

 – About 1 Month ago.

Worst dsl service ever in door county. They oversold their service capability and now everyone pays for a service that is slower than dialup when customers are using their vacation homes! This is...

Worst dsl service ever in door county. They oversold their service capability and now everyone pays for a service that is slower than dialup when customers are using their vacation homes! This is advertised as a premium or ultra for 65$ per month! Just horrible!

 – About 1 Month ago.

Beaverton Oregon,

The frontier billing people are no better than their customer service nitwits. I had paid my bill by check and they had made an electronic payment request to my bank. ...

Beaverton Oregon,

The frontier billing people are no better than their customer service nitwits. I had paid my bill by check and they had made an electronic payment request to my bank. My bank confirmed the payment was made to frontier. frontier's billing department had the stupidity to demand I photocopy both sides of my check and mail it to them, when I explained that they still had my check since they electronically submitted it to my bank, and this was impossible, the idiot in their billing office simply ignored me and repeated the demand for the photocopies. Frontier then started harassing me by having their computers call me 3, and more, times per day, often in the early morning hours, demanding payment. Having had enough, I then complained to my DA's office and only then did frontier 'discover' they had received my payment and applied it to someone else's account. About a week later the harassing phone calls stopped. Nobody at frontier ever called to explain what happened or to apologize. Apparently they did confess to the DA's office as that is where I found out what had happened.

This company is filled with idiots who are either insufficiently trained, insufficiently supervised, or just have no idea of what customer service is. AVOID FRONTIER AT ALL COSTS.

 – About 1 Month ago.

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 – About 1 Month ago.

Worst customer service I have ever had - tried to upgrade service, made appointment for service tech. Day of appt., after waiting 2 hours, checked on line service - and found the request had been...

Worst customer service I have ever had - tried to upgrade service, made appointment for service tech. Day of appt., after waiting 2 hours, checked on line service - and found the request had been completed (no one ever showed) - upgrade speed check showed nothing upgraded (same slow service as before). After 1 1/2 hours bouncing between tech support and customer sales/service - the last service agent refused to send a new frontier router/modem unless I upgraded again. She refused my request to talk to a manager, and the only way to get anything was a second upgrade - after a 20 minute argument, finally decided
that Comcast had to be better - as hard to see how could be worse.

 – About 2 months ago.

Worst service for ANYTHING I've ever had! Internet is just barely faster than dial-up, literally, and doesn't work half the time. Took minutes for Gmail to load this afternoon. Waiting on...

Worst service for ANYTHING I've ever had! Internet is just barely faster than dial-up, literally, and doesn't work half the time. Took minutes for Gmail to load this afternoon. Waiting on local fiber internet which should be done by the end of the month. I say this because I CAN'T WAIT to call Frontier and tell them to shove this f*$#ing crap internet up their a**!!!!!!!!!!!!! It's so bad you couldn't pay me to keep it if I had another alternative available at the moment!!!!!!!

 – About 2 months ago.

3 days no phone service, the internet is going out and in. Have a family member die in another state can't even call home...

3 days no phone service, the internet is going out and in. Have a family member die in another state can't even call home

 – About 2 months ago.

If they had any communication or would inform of drastic price increases prior to the change i wouldn’t complain. Also when I cancelled no confirmation and a bill was still sent for next cycle. Stay...

If they had any communication or would inform of drastic price increases prior to the change i wouldn’t complain. Also when I cancelled no confirmation and a bill was still sent for next cycle. Stay away if you can.

 – About 2 months ago.

their service is the worst of any provider I have encountered. the automated attendant is ineffective and unresponsive: effectively "voice jail", the team can not transfer a call. While they...

their service is the worst of any provider I have encountered. the automated attendant is ineffective and unresponsive: effectively "voice jail", the team can not transfer a call. While they may be pleasant... they are useless and helpless and uninformed.... the customer service team can not provide any solutions but happy to offer all these new features.

They are a kluge of bureaucracy and make access impossible... they will facilitate the cord cutting trend. Just horrible experience.

p.s. and they spend money advertising a brand that has NO relationship with reality.......

 – About 2 months ago.

Worst service ever only Comcast is worse. Could not get service for months at a time, could not get a refund for service not received. Had techs out to my location twice and they did not fix the...

Worst service ever only Comcast is worse. Could not get service for months at a time, could not get a refund for service not received. Had techs out to my location twice and they did not fix the problem, said it was a problem with the phone which was almost new. I replaced the phone with a new one and it still does not work.

 – About 2 months ago.

these ass holes are going to close there doors soon if they keep this bull shit up you pay for channels that do not work half the time and they wont pro rate bill the dumb ass tech drills a hole...

these ass holes are going to close there doors soon if they keep this bull shit up you pay for channels that do not work half the time and they wont pro rate bill the dumb ass tech drills a hole through the side of my house instead of following the old att wiring to the cellar uverse was great compared to these ass holes oh ya no football for me

 – About 2 months ago.

Same thing here all low channels working mnf out ...

Same thing here all low channels working mnf out

 – About 2 months ago.

Watching Monday night football and the channel goes out. All the other tv channels are working. October 14, 2019 I am on the phone and the wait is only an hour. ...

Watching Monday night football and the channel goes out. All the other tv channels are working. October 14, 2019 I am on the phone and the wait is only an hour.

 – About 2 months ago.

They charged us for a month of cable when we had gotten frustrated and turned it off after the first 2 hours! We literally called and said cut it off and they did. But they charged us the 40.00...

They charged us for a month of cable when we had gotten frustrated and turned it off after the first 2 hours! We literally called and said cut it off and they did. But they charged us the 40.00 and said there was no way to reverse it thats just "how they do it" "they charge a month ahead". I was like yeah I understand that you bill in advance but we didn't have it but for 2 hours and turned it off because you lied and said there was an app to stream from my phone. So you lied and we cut it off....and you are still charging me for a service I didn't use. "Yes that just how it works, we bill a month ahead" It was like talking to a wall....IDIOTS Nothing but flat out lies and BS from the very beginning and then they had you on hold for hours, had you talk to idiots that just started working there and had no idea what they were talking about....again lying because they were making stuff up....then when you finally got up the chain to someone intelligent she basically told us there was nothing she could do about it. CRAZY. Only thing worse in customer service I have ever experienced is METRO PCS.

 – About 2 months ago.

Frontier is literally the worst internet company ever. My 14.7k dsl modem had less connecting problems,...

Frontier is literally the worst internet company ever. My 14.7k dsl modem had less connecting problems,

 – About 2 months ago.

YES Frontier is the worst. I had AT&T prior. They decided to leave the state of CT. We got
stuck with Frontier. there hasn't been a smooth year since. the bill keeps getting higher, while...

YES Frontier is the worst. I had AT&T prior. They decided to leave the state of CT. We got
stuck with Frontier. there hasn't been a smooth year since. the bill keeps getting higher, while the service keeps getting crappier. My service kicked out for 3 days - promised a credit for
the days with not service. I paid my bill, deducting the credit the customer service gave. and said it be reflected on the next bill. Well it didn't show. and I was charged a late fee., for the deduction!!!.. I called and ALL the service reps keep telling me there are NO notes regarding any credit... and when I ask for the number for the RETENTION CENTER they transfer me.... well conveniently I get disconnected. I am SICK SICK SICK of frontier!!!!!

 – About 2 months ago.

Frontier is the worst internet company I've ever experienced. Our internet is CONSTANTLY going out. Especially when it rains or snows you can gurantee you won't have service until a tech comes...

Frontier is the worst internet company I've ever experienced. Our internet is CONSTANTLY going out. Especially when it rains or snows you can gurantee you won't have service until a tech comes out. Then the wait for a tech to come out can literally be anywhere between 2 weeks up to a month. Calling them when you have internet issues is a pain. Usually you'll be on hold for a hour and talking to a phone tech never resolves anything. They make you walk through the usual useless steps with a phone tech who isn't even in the USA. They take advantage of customers who they know can't get any other service provider in the area. Then trying to get credit on your account for all the days you were without service is a real hassle.

 – About 2 months ago.

We've had nothing but constant outages with our internet. Especially everytime we get rain or snow. Then suddenly our internet keeps going out. Most the time you have to wait a hour to get a...

We've had nothing but constant outages with our internet. Especially everytime we get rain or snow. Then suddenly our internet keeps going out. Most the time you have to wait a hour to get a internet tech on the phone who usually is a foreigner who never resolves your problem on the phone with the meaningless steps they make you go through. Then usually you may have to wait at least 2 weeks to a month for a tech to come out. Then a tech eventually arrives and they act like it was no major issue. The tech stays 20 minutes top and claims you're service is fixed. Then
in no time the internet is back to having issues. The only reason we even keep this garbage companies service is BECAUSE there is no other i internet providers around here that have unlimited data. 😠

 – About 2 months ago.

Absolutely shitty service they said internet is slow or cut off due to high traffic the truth is their equipment is old and obsolete say the technicians. Please technology hurry up with a reliable...

Absolutely shitty service they said internet is slow or cut off due to high traffic the truth is their equipment is old and obsolete say the technicians. Please technology hurry up with a reliable service for rural areas.

 – About 2 months ago.

Been trying for 2 days to report I need a new modem and can’t get through the phone numbers to report the issue. Even contact the president doesn’t work. Tried canceling service and couldn’t...

Been trying for 2 days to report I need a new modem and can’t get through the phone numbers to report the issue. Even contact the president doesn’t work. Tried canceling service and couldn’t talk to anyone. Guess I’ll just quit paying the bill since they don’t seem to care

 – About 2 months ago.

Frontier sucks (but very business savy) as they have customers like me that continue to pay for SHIT. If the company that I work for responded like Frontier, we would have already been out of business...

Frontier sucks (but very business savy) as they have customers like me that continue to pay for SHIT. If the company that I work for responded like Frontier, we would have already been out of business BUT if you have no CHOICE of other providers, you buy SHIT. It's sad that their own people realize they work for a SHIT company and can see that their product SUCKS, so they just pass you on to someone else and after YOU get ran in a circle for awhile, maybe we just give up the fight and resolve ourselves that we have SHIT service from a SHIT company. Where is the FCC when you need them? Great to have gotten to vent and sadly I will continue the madness of paying for SHIT! CHOICE in the 44622 area would be a luxury!

 – About 2 months ago.

In the last six months, I have had 4 multiple day outages. I decided its time for action. Here are some work around suggestions. I have had no or limited cell signal in my area. I just installed a...

In the last six months, I have had 4 multiple day outages. I decided its time for action. Here are some work around suggestions. I have had no or limited cell signal in my area. I just installed a cell signal booster system that cost me $100 and have went from no bars to 2-3 bars and works great. My Frontier internet has been fairly reliable as I am not on the main flakey network backbone. I have been considering trying VOIP which costs about $8/month and you can transfer your land line phone number over. In regards to the crazy disconnect fees, etc. I think an explanation letter to your credit bureau should help preserve your credit rating. There are always alternative options, just find one that works for you. Vote with your wallet.

 – About 2 months ago.

Called 3 times to return my equipment. They keep “forgetting” to send me a prepaid return box and have no record of any of my previous requests. Take down the same info for every call and...

Called 3 times to return my equipment. They keep “forgetting” to send me a prepaid return box and have no record of any of my previous requests. Take down the same info for every call and blatantly don’t fulfill my request. Was told I will be charged 100$ for failure to return my router. They won’t even tell me where to send it so I can do it myself. I hate them/

 – About 2 months ago.

AVOID LIKE THIS COMPANY AT ALL COSTS.. Cancelled due to poor service, constant outages and overcharging. Service rep didn't even have the courtesy to let me know I was over paying for my service...

AVOID LIKE THIS COMPANY AT ALL COSTS.. Cancelled due to poor service, constant outages and overcharging. Service rep didn't even have the courtesy to let me know I was over paying for my service part of the reason why I cancelled. Also did not inform me of the $90 cancellation fee even when asked directly. After complaining to Better business Michelle the so call president credited me for the overcharges but did nothing for the crazy cancellation fee that were caused by the overcharge in the first place!!! Just horrible...

-Alex

 – About 2 months ago.

Cannot speak with a human being. You schedule an appointment and no one shows up. Between 8 and 5 (LMAO) Their Chat Line is unavailable. The website sucks. Hopefully they will be put out of their...

Cannot speak with a human being. You schedule an appointment and no one shows up. Between 8 and 5 (LMAO) Their Chat Line is unavailable. The website sucks. Hopefully they will be put out of their misery and just go bankrupt. I have no issues with any other services from real service providers. Only Frontier.

 – About 2 months ago.

If you ever have the misfortune of having to deal with them by phone, good luck talking to an actual human. The last time that I had to phone them about no dial tone on the landline (2nd time in EIGHT...

If you ever have the misfortune of having to deal with them by phone, good luck talking to an actual human. The last time that I had to phone them about no dial tone on the landline (2nd time in EIGHT WEEKS!), I had to go through seven different prompts before I talked with a person. We talked for just a few seconds and then he put me on hold. When he did, I got sent back to the starting prompt where I had to go through the whole thing seven times AGAIN. I guess that you can get away with this when there is just one other provider in town, and they are just as awful!

 – About 2 months ago.

https://threadreaderapp.com/thread/1177414668547022850.html...

https://threadreaderapp.com/thread/1177414668547022850.html

 – About 2 months ago.

Can't trust a word they say....

Can't trust a word they say.

 – About 2 months ago.

After reviewing every ones comments, a thought comes to mind. Is poor service intentional among legacy land line phone services? I believe its money driven because land lines are considered expensive...

After reviewing every ones comments, a thought comes to mind. Is poor service intentional among legacy land line phone services? I believe its money driven because land lines are considered expensive to support and maintain. My opinion is that the driving force is to make everyone migrate to wireless services and totally do away traditional land lines. I believe they want everyone to go 5G wireless, much more profitable. However, 5G wireless is very harmful to ones health. Research it. There is much info on how 5G causes many health issues. THINK ABOUT IT.

 – About 2 months ago.

CLASS ACTION LAWSUIT...

CLASS ACTION LAWSUIT

 – About 2 months ago.

We were without internet for 10 days. When it was finally fixed, I called in to get reimbursed for those 10 days we were without internet. My bill ended up going UP instead of down! From $34.99 to $36...

We were without internet for 10 days. When it was finally fixed, I called in to get reimbursed for those 10 days we were without internet. My bill ended up going UP instead of down! From $34.99 to $36 (but it was actually $45 with a ton of adjustments). So I called in again to see what happened and no one knows! Someone made an unauthorized change to my account plan even though I had a PRICE LOCK GUARANTEE UNTIL 2021. I called in 3 times about this issue and it still hasn't been fixed. That was last month. This month I received my bill and now it's $45!!!!!! Absolutely ridiculous to change a customers account without authorization when they have a price lock. AND we only get a MAXIMUM of 2MBPS where we're at. I'm not paying that much for 2MBPS! Frontier is the worst internet company I've ever had to deal with and we used to have AT&T so that's saying something. I'm done with them.

 – About 2 months ago.

Frontier came to my market as part of the Verizon sale. Downhill at the start. I had a 14.99 "guarantee for life" on my high-speed internet. Nope we are not Frontier so we can charge anything...

Frontier came to my market as part of the Verizon sale. Downhill at the start. I had a 14.99 "guarantee for life" on my high-speed internet. Nope we are not Frontier so we can charge anything we want.
Then 29.99 per month, Oh well. Had phone service and added "junk" fees every month or so, bill over 65.00 for internet and phone.
Cancelled phone. A few years later internet added another $10.00 per month, Why? No one could answer. I attempted to negotiate a lower price but all they wanted to do was sell me more services.
Then added a $4.00 per month fee for the expansion of their network. I thought the idea is you improve and expand your service and the added and happy customers make you grow and voila you make more money.
When I called to cancel THEN they asked if they could do something to save me as a customer, why not do that on the call months before when I was asking?
To add insult to injury when I did cancel not only did they refuse to prorate the crappy service but I just got stuck with a "residential broadband processing fee".
I was considering going back after the contract expiration but not now...
Contact your local broker and assure that none of your mutual funds have this poor excuse for a company. It is on the NASDAQ and is listed at .97 today and the CEO made 7 mil in compensation. A losing company with a loser CEO.
Treat people (customers and employees) well and they will award you, treat them poorly and they will run, I know I did.

 – About 2 months ago.

This is the biggest pos company I've ever had always getting over charged not getting speeds I pay for it's always going out and when it does doesn't work till next day but hey they said...

This is the biggest pos company I've ever had always getting over charged not getting speeds I pay for it's always going out and when it does doesn't work till next day but hey they said they could take 6 dollars off my bill like wow!! They messed up my router so they scheduled some one to come out in 2 weeks to fix it and when the time came no one came out to fix it they did it online why didn't you do that in the first place and was on phone for 5hrs trying to fix it so I got charged 150 for service and other fees that was their fault in the first place

 – About 2 months ago.

Worst internet ever. Can not stream a show in 720. They better hope a company doesn't come to west virginia and take this market over. So sad,,,,,,,,,...

Worst internet ever. Can not stream a show in 720. They better hope a company doesn't come to west virginia and take this market over. So sad,,,,,,,,,

 – About 2 months ago.

We have a Verizon Fios customer since 2013 and moved to Frontier once they took over FIOS. We absolutely loved Verizon with no outages for many years. So we never looked at any other vendor.

We have a Verizon Fios customer since 2013 and moved to Frontier once they took over FIOS. We absolutely loved Verizon with no outages for many years. So we never looked at any other vendor.

However recently, we were looking at higher internet speeds and called Frontier Customer service to evaluate options. We were told by the agent that we can move to a 500/500 upload download offer that frontier has rolled out recently for 39.99 per month. We were clearly told that there is no cost for changing the plan and we will also not be required to pay the installation fee as we are existing customers. There is also be no disruption of service as we make this switch. However to our surprise, our internet connection got disconnected the very next day and we didn't have any service for 2 days till the new connection got activated.

Once the new service got installed, the router went out in a few days and it took 10 days for Frontier to send a tech to our home to replace the router. I work from home and couldn't work for almost 10 days due to the outage. I called Frontier customer service multiple times requested for a faster dispatch, but was not taken care of. I have never heard of a 10 days downtime from Verizon FIOS in the past and such poor service.

Subsequently when we received our monthly bill, i observed that we have been charged $100 for installation. We were very clearly told that as we are existing customer, there will be no installation charges.

We called up the frontier customer service multiple times, but no action.

 – About 2 months ago.

I am as frustrated as everyone. Frontier won't listen to its customers but it does LISTEN to the "PUBLIC SERVICE COMMISSION". Every time you have an unreasonable lack of service, document...

I am as frustrated as everyone. Frontier won't listen to its customers but it does LISTEN to the "PUBLIC SERVICE COMMISSION". Every time you have an unreasonable lack of service, document it, go on line and file a complaint with the PSC and make references to past outages. Do it every time.

 – About 2 months ago.

Frontiier communication really doesn’t care about it’s customers. Our phone line was knocked down by a tree. It took 10 days to get it repaired. My dad is 87 with dementia and another family...

Frontiier communication really doesn’t care about it’s customers. Our phone line was knocked down by a tree. It took 10 days to get it repaired. My dad is 87 with dementia and another family member is prone to seizures. Explained this to them. So, if we had an emergency, they wouldn’t have been able to call 911. They were supposed to be there between 8-12. Never showed up till 2:30. I don’t blame the tech or customer service they are doing their job. I blame a company that doesn’t care about its customers! My dad has been a loyal customer over 40 years. If Verizon or any other company was in the area, I would have closed our account 10 days ago!!!!

 – About 3 months ago.

I have had Frontier telephone service since 2015. I have had three to five service outages each year most lasting more than a week. The customer service is terrible. You might get to talk to a nice...

I have had Frontier telephone service since 2015. I have had three to five service outages each year most lasting more than a week. The customer service is terrible. You might get to talk to a nice person but they can't tell you any thing helpful. It would take months to get them to credit my bill for the days or weeks with out service. the last time i noticed that I was without phone service was on August 16th 2019. I called that next Monday and was informed that the next available date to have a technician come out to may house was September 20th between 9am and 1pm!!! Over three weeks with out phone service. Two days before the service appointment I get a text asking for a conformation that I would be there. Yes, I will be there. The day before I got a text asking again for conformation. YES! I will be there. The day of the appointment I don't go to work and I wait at home all morning until 12pm when I call Frontier. After 15 minutes on hold and several people telling me they have no idea what I am talking about. I speak to a "bill" who tells me the technician is coming out today and that they would definitely get it fixed today. At 4:30 pm I call again. Again two different people tell me they have no record of my service request. I ask to speak to a supervisor who immediately finds my service request and tells me that the technician already "closed out" my service request because he already fixed the problem. WHAT! I have no service! No dial tone! No nothing. She then tells me that the problem is in my house wiring and not in the line. So while I have her on the line I walk out to the phone box outside the house and plug a telephone hand set into test socket and get NOTHING! no dial tone. She then tells me that the technician came out and found a dial tone and left. I tell her one of you is a liar. She tells me that all she can do is make another appointment for a technician and the soonest date is October 4th! That's seven weeks without a phone because Frontier can't get it's head out of it's ass!

 – About 3 months ago.

Frontier is terrible, takes 3 weeks to get a tech out when the DSL goes out. You sit waiting , no-one shows up. Day after day Frontier is a joke....

Frontier is terrible, takes 3 weeks to get a tech out when the DSL goes out. You sit waiting , no-one shows up. Day after day Frontier is a joke.

 – About 3 months ago.

Scum bag company that have the monopoly in my area would like to give the CEO two middle fingers up should be a class action lawsuit paying for this service is getting frustrating called for service...

Scum bag company that have the monopoly in my area would like to give the CEO two middle fingers up should be a class action lawsuit paying for this service is getting frustrating called for service many times BS excuses what a bunch of loads

 – About 3 months ago.

Just had Frontier installed ONCE again, had it replaced with Spectrum before. At least Spectrum worked. After the Frontier technician left it worked for all of 30 minutes and then it constantly...

Just had Frontier installed ONCE again, had it replaced with Spectrum before. At least Spectrum worked. After the Frontier technician left it worked for all of 30 minutes and then it constantly disconnected and left my household with "limited connection." This meant 0 internet for anyone in the house. Call their CS, schedule another technician to come by and have a look at why this is. Took 3 attempts of SCHEDULED days and time slots to get one here and all they did was swap the adapter, power pack, and router. A few hours pass by and once I'm home from work I find out that the internet no longer has simply "limited connection" now we have 0 connection all around. Scheduled ANOTHER technician to come have a look at it on Sunday, their CS rep told me their technician would come by today between 9am-1pm. Guess what time it is now and flip a double sided coin to figure out whether heads or heads is right and they didn't show up. Should have been tails, but nope. Made me waste a day at home waiting for their technician AGAIN, and I've now had minimal to 0 internet connection since it was installed less than 2 weeks ago. How does a company as big as Verizon/Frontier not have more than a few technicians that ACTUALLY show up and do something about your issue rather than keeping your customers in the muddy "we'll get there when we can" boundaries. If I had another option for internet service that's hard wired in like fiber, it'd be different. But this is a Verizon zone, why not have people look into your zone and manage it??

 – About 3 months ago.

This company can't go bankrupt and get bought out by another company fast enough... their stock is down 99% over five years. What a joke....

This company can't go bankrupt and get bought out by another company fast enough... their stock is down 99% over five years. What a joke.

 – About 3 months ago.

We knew this would happen - after a month with NO internet service whatsoever, were billed for a full MONTH, called Customer Service, and were first told they had no record of the outage ... well, OK,...

We knew this would happen - after a month with NO internet service whatsoever, were billed for a full MONTH, called Customer Service, and were first told they had no record of the outage ... well, OK, maybe they did, but it was only for one WEEK ... the CS rep was actually arguing with me that there was no way their records could be wrong.

Finally got them to agree to a full 30 day credit, get the next bill, and yep, it's not a zero balance. Maybe the figured if the just dinged us for $10 or so we'd go ahead and pay it.

Back on the phone, AGAIN the CS rep trying to argue, no telling me we were actually using more internet during the alleged outage. Ummm ... no. They promise a supervisor call back within 2 hours. Which never happens.

On hold again today, it's been 40 minutes so far, waiting for the elusive supervisor to hopefully fix this.

 – About 3 months ago.

My monthly bill went up $100 because a “promotional” price expired. When I called’ they told me a notice was on my statement. Haven’t received a bill for 2 years.they said I received my...

My monthly bill went up $100 because a “promotional” price expired. When I called’ they told me a notice was on my statement. Haven’t received a bill for 2 years.they said I received my statement via e mail on a g mail account - NEVER EVER had a g mail account. In 2017 when frontier took over, the screw ups were so crazy it got funny but sad. Now it seem’s they just want to screw you over.

 – About 3 months ago.

OMFG, I hate this shitty ISP.

I live in an area where the only choice is frontier. They must realize this because their service is sooo bad here I don't think anyone would use it if...

OMFG, I hate this shitty ISP.

I live in an area where the only choice is frontier. They must realize this because their service is sooo bad here I don't think anyone would use it if there where any other option.

The internet literally drops multiple times daily. It's crappy DSL (what passes for highspeed in WV) and every time a phone call comes in on my landlords line the internet is out.

f%@k you and your shitty tech and your shitty f%@king services and your shitty f%@king pandering highspeed. God I hate your service sooo much. I can't wait for the satellite constellation future which will bring better service to this remote area and we can finally drop frontier for good.

 – About 3 months ago.

2 weeks for internet repairman. That’s bullshit! No Netflix, no amazon prime, sprinkler system down, remote alarm system down, can’t print, etc......

2 weeks for internet repairman. That’s bullshit! No Netflix, no amazon prime, sprinkler system down, remote alarm system down, can’t print, etc...

 – About 3 months ago.

Frontier Outage started 09/09/2019 in Edmonds Seattle area. Troubleticket is schedule for a 9/18/2019 visit. There must be one horse-drawn repair wagon out there....

Frontier Outage started 09/09/2019 in Edmonds Seattle area. Troubleticket is schedule for a 9/18/2019 visit. There must be one horse-drawn repair wagon out there.

 – About 3 months ago.

One thing Frontier does well to make sure they charge you for every possible feature.

They can’t seem to get the internet to work consistently here in Sandpoint, ID. The local service...

One thing Frontier does well to make sure they charge you for every possible feature.

They can’t seem to get the internet to work consistently here in Sandpoint, ID. The local service technicians are friendly and knowledgable. I have them work long hours, sometime in the snow and rain to get my internet to work. These guys know what they are doing.

I can’t say that for their phone support. I don’t fault the people on the other side of the phone. It’s Frontier who finds the least expensive to hire then don’t train them.

The company does not want to invest in buying the equipment they need. They hope having friendly people on the phone, and talented technicians will make up for lousy equipment and poor management. Their churn rate is high because they aren’t taking care of their customers.

If you can avoid them, do. If you can’t, don’t give up holding them accountable.

 – About 3 months ago.

I am located in Potter township Yates County NY. We have very limited cell service (low or no cell signal). I am 72yrs old and depend on my land line. Without my land line, I cannot call for help or...

I am located in Potter township Yates County NY. We have very limited cell service (low or no cell signal). I am 72yrs old and depend on my land line. Without my land line, I cannot call for help or 911. Its bad news if one has an emergency. This is day three with no phone service. However, DSL is working. I complained to the PSC and was advised they would contact me with a resolution. Frontier called me advising that 61 subscribers were out of service and they would mail me a medical from to fill out regarding my health issues but gave no resolution to fixing their problem or providing an alternate service. I will be contacting the PSC again. This is the 3rd time we have lost service for more than two days this year. Our service is on a remote node off the main central switching center in Rushville. This remote node had power backup at one time and now every time commercial power is lost, NO PHONE/DSL SERVICE. It's obvious that they don't care, no sense of urgency to the community. Years ago it would be fixed in hours even if new equipment had to brought in. Its a total disgrace. Where is all our money going to? the CEOs and share holders? Its clear they are not using it to provide reliable basic service. I wonder what the CEO compensation is for running a failed once great company. SHAMEFUL.

 – About 3 months ago.

I used to work for Frontier. Outdated infrastructure, terrible decisions from upper management, outsourcing again and closing US based centers. Not enough employees to handle the customer base in all...

I used to work for Frontier. Outdated infrastructure, terrible decisions from upper management, outsourcing again and closing US based centers. Not enough employees to handle the customer base in all areas and only getting worse by the day. Repair commit times are horrible, some out as far as 4 weeks.

This company is a slow sinking ship and there is far to much investment to be made to bring this company back. Since Dan has been CEO the company has been in a consistent down hill slide vs when Maggie was running the show, just look at the stocks.

Frontier has let many experienced employees go that actually knew what they were doing and could work with the ancient systems. Now the systems are unstable with many outages and loss of customer data.

The thing that amazes me is Dan still makes more than the median CEO for destroying a company. Steve Gable is another one that is worthless and shoves important issues under the rug and gets paid well for doing it.

Investors beware as complete failure is imminent!

 – About 3 months ago.

What a f%@king pos company. Got the paperless billing to save 3 dollars an have auto pay set up..... can you guess what. The cocksuckers never set my billing up never even tried. An after 5 months I...

What a f%@king pos company. Got the paperless billing to save 3 dollars an have auto pay set up..... can you guess what. The cocksuckers never set my billing up never even tried. An after 5 months I get a shut off notification in the mail. An a bill for 400 dollars. I've been trying to make a payment for 5 days there website doesn't work there app is even worse an I call an they wanna charge me 10 dollars to pay my bill that they f%@ked up. On top of that I get transferred about 3 times every call or hung up on who the f%@k is running that shit clown show. f%@king incompetent trash. Oh an theses f%@king trash merchant's app charged my account 7 times for 1 bill with a total of almost 900 dollars in overdraft on my bank account. This company is criminal they need to go put of business its f%@king out of the.

 – About 3 months ago.

Outsourcing strikes again. Terrible service and technicians from India and Afghanistan... who knows. Nobody can assist me with anything. Even simple questions like "How do I change the password...

Outsourcing strikes again. Terrible service and technicians from India and Afghanistan... who knows. Nobody can assist me with anything. Even simple questions like "How do I change the password for my WiFi?" They barely understand English let alone speak it. This is the worst company I've ever dealt with... BY FAR. I love paying out my ass for a service that barely works. They are a f%@king monopoly. And the worst part is, I have no other providers in my area. Looks like I'm screwed.

 – About 3 months ago.

Frontier bill over $90.00 and have made no long distance calls much less 411 calls. I am a pensioner on a fixed income. I am canceling my long standing phone service tomorrow. My plan is cell...

Frontier bill over $90.00 and have made no long distance calls much less 411 calls. I am a pensioner on a fixed income. I am canceling my long standing phone service tomorrow. My plan is cell phone, email, USPS, FEDEX, UPS--the alternative choices are great and fit into my budget nicely. Goodbye Frontier.

 – About 3 months ago.

Frontier scheduled service for my outage three weeks away. ...

Frontier scheduled service for my outage three weeks away.

 – About 3 months ago.

Scherr ,WV
We have lived here 7 years and internet is worse than ever under 300kb now only text I am so dam tired of this paying for nothing ...sick of it only provider we have here but I'm...

Scherr ,WV
We have lived here 7 years and internet is worse than ever under 300kb now only text I am so dam tired of this paying for nothing ...sick of it only provider we have here but I'm going to do something else I feel like we live in the dark ages ......promise is here in fall fios don't think so .....may end up like this c..

 – About 3 months ago.

After being with Frontier for almost 3 years and Xfinity for 3 years before that, I receive a phone call from Frontier on July 25th telling me that if I don’t call back to address an important I...

After being with Frontier for almost 3 years and Xfinity for 3 years before that, I receive a phone call from Frontier on July 25th telling me that if I don’t call back to address an important I would lose my services. I call ha k and they inform me that I owe them $1,200 from 2013 and if I don’t pay it I will be disconnected. I explained that I didn’t have services with them in 2013. They told me that I actually owe it to Uverse and because they bought Uverse they have every right to collect. I disputed it and they put into dispute for 30 days. Apparently I lost the dispute. No call. No letter. Just came home to my all of my services disconnected and they say I have to pay at least half of the $1,200 to get them restored. HOW IS THIS LEGAL?????

 – About 3 months ago.

God! My internet keeps going in and out. I hate that they're my only option....

God! My internet keeps going in and out. I hate that they're my only option.

 – About 3 months ago.

Called me two hours before install saying they can’t provide the service until middle of the next month. I needed it on the scheduled day for work!!!! WTF frontier-sucks and I’m not even using...

Called me two hours before install saying they can’t provide the service until middle of the next month. I needed it on the scheduled day for work!!!! WTF frontier-sucks and I’m not even using them yet.

Seriously stupid customer service reps!

 – About 3 months ago.

I gave Frontier 3 calls to fix my billing issues. The quote I received from Frontier when I signed up was for $125.00 a month for phone, TV, and internet including equipment. The first bill I received...

I gave Frontier 3 calls to fix my billing issues. The quote I received from Frontier when I signed up was for $125.00 a month for phone, TV, and internet including equipment. The first bill I received was $297.31. Frontier said I had 15 days of prorations. If that were true my bill should have been 125 + 62=187, not 297.31. The Frontier customer service agent said that is just how it is and we can’t do anything about it. I asked for a supervisor who was not better than the agent I spoke with. The supervisor had no idea why I was charged $297.31. I was promised by the supervisor a call back after she fixed it. I never heard back. Called back a few days later was told the billing error was caused by promotional discounts not being applied, again was promised a call back when they had it fixed. No call back once again. I was hoping the 3rd time would be the charm and finally get it fixed. This time, I called I was told I was missed quoted and the correct price is $297.31 per month and it was not necessary to make any changes to the account. The call lasted about 5 minutes; I was asked is there anything else I can help you with today? I was getting rushed off the phone. I noticed all the calls I made to Frontier all had one thing in common. It felt like to me their goal was to get me off the phone as quickly as possible. After all the nonsense I put up with from them I ended up canceling my services. I am not blaming the people I spoke with, I am blaming their managers. I made the same phone call to everyone and receive 3 different answers. This is not due to bad people it is due to bad managers and it starts at the top with the CEO. Daniel J McCarthy took over Frontier on 4/3/2015 the stock price 109.80. Today with him at the helm the price is 0.81 per share making Frontier a penny stock. How about a penny for your thoughts Mr. McCarthy.? The saddest part of this is Frontier’s employees who had stock and planned for retirement within the next decade have lost everything. I bet the CEO and directors are all still fine and getting their bonuses. Daniel J McCarthy did not go down with Frontier; Frontier went down with Daniel J McCarthy.
Here's what I wound up doing. I installed an antenna for my local channels. Bought a Roku device and subscribe to a streaming service for my cable channels. I only have internet and use my cell phone instead of a home phone.

 – About 3 months ago.

Thought I'd try their Chat function for tech support, it can't be any worse than the phone support, right? At least I don't have to try and decipher the non-English speaking accent of the...

Thought I'd try their Chat function for tech support, it can't be any worse than the phone support, right? At least I don't have to try and decipher the non-English speaking accent of the guy on the other end of the phone.

Started chat ... it said I was No. 11 in the que. OK, I can wait a bit.

30 minutes later, I am STILL No. 11.

45 minutes later, I am down to No. 9

 – About 4 months ago.

Let's not forget Frontier upper management, Ken Arndt! He ranks right up there with Mr. McCarthy in responsibility for providing us this "fabulous" service. Check out this link on the...

Let's not forget Frontier upper management, Ken Arndt! He ranks right up there with Mr. McCarthy in responsibility for providing us this "fabulous" service. Check out this link on the CEO's pay.
https://finance.yahoo.com/news/investors-react-frontier-communications-corporations-113534825.html

 – About 4 months ago.

Line down for over a year, on the ground spliced on both ends. Cars run over this line everyday. Frontier said it was not interfering with our service so they have not bothered to fix it. On the 6th...

Line down for over a year, on the ground spliced on both ends. Cars run over this line everyday. Frontier said it was not interfering with our service so they have not bothered to fix it. On the 6th our internet went out, they can't seem to find the problem. They told me it would be fixed by the end of August. SO FED UP

 – About 4 months ago.

I was a customer for 4 whole months before cancelling. They f%@ked up my install, gate me the wrong channels package from day one, their tech actually stole my personal wifi router. They over billed...

I was a customer for 4 whole months before cancelling. They f%@ked up my install, gate me the wrong channels package from day one, their tech actually stole my personal wifi router. They over billed me every month of the 4 months I was a customer, then on the phone told me they would correct the billing, but never did. In fact, after eight times of one hour plus "customer service" calls promising to correct the billing issues, they sent me to collections.

I disputed the collections and won with alll 3 credit agencies, but seriously f%@k Frontier.

 – About 4 months ago.

Wish I had the option to bail as well. Unfortunately, they are the only provider. Seems like most here have service related woes. They refuse to INSTALL service for us - in their own coverage area. I...

Wish I had the option to bail as well. Unfortunately, they are the only provider. Seems like most here have service related woes. They refuse to INSTALL service for us - in their own coverage area. I guess I should be careful for what I wish for...

 – About 4 months ago.

They canceled a favorite channel. Frontier definitely sucks. Really don't think the office of the president of Frontier will call me back. Thinking of bailing on this company...

They canceled a favorite channel. Frontier definitely sucks. Really don't think the office of the president of Frontier will call me back. Thinking of bailing on this company

 – About 4 months ago.

Love. , Dan Mc....

Love. , Dan Mc.

 – About 4 months ago.

SHUT UP AND GIVE US YOUR MONEY NOW!!@...

SHUT UP AND GIVE US YOUR MONEY NOW!!@

 – About 4 months ago.

State investigation triggered as Frontier network outages get worse in NY
copy/paste: ...

State investigation triggered as Frontier network outages get worse in NY
copy/paste: https://arstechnica.com/tech-policy/2019/08/frontier-network-outages-get-worse-in-ny-triggering-state-investigation/

 – About 4 months ago.

We all need to get together and sue frontier! ...

We all need to get together and sue frontier!

 – About 4 months ago.

In the year I had Frontier I memorized all of their customer service holding tunes.

It started with the installation, for which they told me the soonest time they could send someone out...

In the year I had Frontier I memorized all of their customer service holding tunes.

It started with the installation, for which they told me the soonest time they could send someone out three weeks from the day. They also charged me an $80 "deposit" on their installation, a fee which they never warned me about at all and which I had to call several times just to get an explanation for. That's pretty bad service, but anything to avoid Comcast, right? Nothing could possibly be worse than Comcast. Plus they told me it would be refunded automatically at the end of one year at least.

Anyway, three weeks later their installer shows up... at my neighbor's apartment. I call support and ask to have someone sent back out to my apartment immediately, and they tell me the soonest they can send someone out is nearly a week later on Wednesday.

Well that's pretty bad service, but it still can't be worse than Comcast, right? So I wait nearly a week for their "soonest available" install, and they send someone a day early instead. And to my neighbors again.

By some miracle that I don't fully remember, we eventually do get service set up. End of story, right? Well I mean the upstream bandwidth is 1/10th what they advertised for my area and they're still throttling me to boot, but at least I have Internet right? And to be fair they did give me 2 and a half months of free service as compensation, although that's really nothing compared to what I lost (I get my education online, and a lost month of education is worth a lot more than a couple months of Internet fees).

Except it's not even cheaper because they're charging me an extra $5 a month. You see, even though I bought my own router and modem they were quite insistent that I had to rent theirs, there was no other option. But don't worry, the sales rep assured me, the rental will be free for the contract period (a 2 year contract) and you don't even have to use it. Okay, fair enough, I'll have a brick sitting in my apartment for 2 years but at least I won't have to pay for it--until they immediately turn around and start charging me for it.

I call customer service, they tell me that I won't be charged for the router anymore and that I've been given a credit to my account to compensate for the amount that I was charged. The charge happens again the very next month. I call again, they tell me it's removed again, give me another credit. The extra $5 charge pops up yet again. Around a year later I would decide to fight it one last time, only to be told adamantly this time around that they never offered free router rentals in the first place and the $5 charges were 100% owed--in direct contradiction to what every representative previously had told me. At best that's gross incompetence, at worst it's lying and scams.

After about a year of Frontier I finally move out on my own. I transfer my Frontier account to my sister whom is staying behind in our formerly shared apartment and rest easy. After all, no more lower-than-advertised speeds, no more throttling on top of it, no more long waiting times for my weekly check-ins with customer disservice, and no more Frontier, right? Well it's been about 1 year and 4 months since I started service with Frontier at this point, and would you happen to recall that $80 deposit that was to be automatically refunded after 1 year? Never saw a dime--time for another check-in with my (least) favorite company.

f%@k Frontier.

 – About 4 months ago.

Awful! we have no cell signal so depend on land line. Frontier is no longer even pretending to give any service. Our line has been on the ground since last November, working only sporadically, but...

Awful! we have no cell signal so depend on land line. Frontier is no longer even pretending to give any service. Our line has been on the ground since last November, working only sporadically, but Frontier cannot come up with a bucket truck to fix. We have had not phone or internet for a week, the third time since May. The enraging thing is, they keep saying they will fix on suchandsuch a date, but never show up. Obviously we are not profitable, and they want us to go away. Next: complaint to atty gen't office.

 – About 4 months ago.

Have been trying to cancel service for 6 months and they keep billing me. At a total loss as to what to do......

Have been trying to cancel service for 6 months and they keep billing me. At a total loss as to what to do...

 – About 4 months ago.

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install...

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install FREE CCleaner on your computer & does help internet connection
https://www.ccleaner.com/ccleaner/download

 – About 4 months ago.

FRONTIER FiOS Fiber Internet + $100 Visa PrePaid Card Online Offer
$39.99 for 500 / 500 Mbps (Most Popular)
$199.99 for 1G / 1G Mbps
$29.99 for 50 / 50 Mbps

Call...

FRONTIER FiOS Fiber Internet + $100 Visa PrePaid Card Online Offer
$39.99 for 500 / 500 Mbps (Most Popular)
$199.99 for 1G / 1G Mbps
$29.99 for 50 / 50 Mbps

Call 1-800-921-8101 or Order at www.Frontier.com

 – About 4 months ago.

I knew this would happen. After a one-month plus internet outage, we received a bill for the full month's service. A call to customer service said they could credit me with a week ... more time on...

I knew this would happen. After a one-month plus internet outage, we received a bill for the full month's service. A call to customer service said they could credit me with a week ... more time on hold while the rep said he'd "see what I can do for you." After another 30 minutes on hold I was told we have to pay the incorrect bill in full, and will get credit for a month's service on the next bill.

I'm not holding my breath that they will get it right.

 – About 4 months ago.

Internet in my area has been slow since October of last year, I am getting .09 mbps download speed and I pay for 6. Everytime I call tech support they send someone out to "fix" the problem,...

Internet in my area has been slow since October of last year, I am getting .09 mbps download speed and I pay for 6. Everytime I call tech support they send someone out to "fix" the problem, but when the tech gets here he says "the problem is above me and will require a whole crew to fix it". This has been the loop for 10 months now, and in situations like mine you don't qualify for a credit to your account for some reason, so I am paying 100% of my bill for like 5% of the service I pay for. I have literally no other option for internet of I would cancel them, and I think they know they are the only option around here so they don't care that they suck!!!!!!!!!!!

 – About 4 months ago.

Our internet and phone went out on Tuesday. When we called them they said the earliest they could get someone out was SATURDAY. This is ridiculous. So for 4 days we have no internet and no phone and...

Our internet and phone went out on Tuesday. When we called them they said the earliest they could get someone out was SATURDAY. This is ridiculous. So for 4 days we have no internet and no phone and no cell phone because ATT needs internet. Can Spectrum be ANY worse than how shitty Frontier is?

 – About 4 months ago.

After over an hour on the phone with low-tech support I was sent a new modem, despite my request for a technician to come out and address the problem....
Four days later I received my new modem...

After over an hour on the phone with low-tech support I was sent a new modem, despite my request for a technician to come out and address the problem....
Four days later I received my new modem and still had no internet service as there was a problem with my line. (Something a technician would have been able to diagnose if sent out.)
I then spent another 57 minutes with low-tech support when I was informed that there was a “freeze” in my area and I would have to wait 2 weeks for a technician to fix my internet.
32 minutes with customer service to find that they just do not have a sufficient number of employees to staff their pitiful network. So I’m stuck with this customer mis-service.

 – About 4 months ago.

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per...

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per minute for unlimited long distance, over $120 for one month for this included service. I have been a customer for almost 4 months and I have never had a correct bill once. I am scheduled to switch to another provider in a week or so.

STAY AWAY FROM FRONTIER they do not care about their customers and it shows.

 – About 4 months ago.

2 phone lines (pots lines) out on August 6. They scheduled a tech to come and fix it the next day. Waited all day, nobody shows up so I call them and they said the tech will be there within the hour....

2 phone lines (pots lines) out on August 6. They scheduled a tech to come and fix it the next day. Waited all day, nobody shows up so I call them and they said the tech will be there within the hour. No show and I get a text message informing me that they have rescheduled the service call for AUGUST 15TH! I called and they said sorry, but we can schedule however we want to. I had no recourse. Too bad as it is their loss as I will be shutting off their services next week.

 – About 4 months ago.

You list my comment as Washington as the source---I am in Oregon !...

You list my comment as Washington as the source---I am in Oregon !

 – About 4 months ago.

I have been trying to contact a service,support person to repair the buzzing/static on my phone but every number these idiots offer is a dead end--nobody there !! They offer a lot of "HELP"...

I have been trying to contact a service,support person to repair the buzzing/static on my phone but every number these idiots offer is a dead end--nobody there !! They offer a lot of "HELP" numbers but all "DEAD" !!

 – About 4 months ago.

SUIT UP! IT WON'T BE LONG NOW...
Frontier In Free Fall —
ISP Frontier is failing so badly it won’t take questions from investors
Frontier records $5.45 billion impairment,...

SUIT UP! IT WON'T BE LONG NOW...
Frontier In Free Fall —
ISP Frontier is failing so badly it won’t take questions from investors
Frontier records $5.45 billion impairment, warns of continued revenue drops.
- 8/7/2019, 4:44 PM



 – About 4 months ago.

I disconnected my service in May because I was moving abroad. When I disconnected it, no one explained that because of their billing cycle, I would still owe Frontier for an entire month of internet...

I disconnected my service in May because I was moving abroad. When I disconnected it, no one explained that because of their billing cycle, I would still owe Frontier for an entire month of internet service for a house that I wasn't living in anymore. I am now receiving collection calls for money I do not believe I owe. No one explained their billing cycle when I called to disconnect the service. When I called after receiving a new bill in July, one customer service said it would be cleared and it was supposedly noted in my file, but apparently that was a lie...I'm still getting collection calls. I called again today and the customer service rep said nothing was noted on my file and said I still owe them for a month of service I didn't request. Terrible customer service and business practices. If you have the option to use someone else, do it. It's not worth fighting with Frontier for shitty service.

 – About 4 months ago.

Hi Danny [Mccarthy], the wife and I would love to have you over for dinner. We'll order online and pick up. Oh wait, we can't. We have NO F%@KING INTERNET! ...

Hi Danny [Mccarthy], the wife and I would love to have you over for dinner. We'll order online and pick up. Oh wait, we can't. We have NO F%@KING INTERNET!

 – About 4 months ago.

I have a question Daniel McCarthy: What should I tell my children when we have to get in the car and drive to a friend's house or destination with public wi-fi so they can do their homework? I...

I have a question Daniel McCarthy: What should I tell my children when we have to get in the car and drive to a friend's house or destination with public wi-fi so they can do their homework? I need some reasonable advice please. YOU SUCK!

 – About 4 months ago.

NO INTERNET IN NARROWSBURG NY
Daniel J. McCarthy, you should see the jaws drop when I OFTEN spread the word that I cannot get internet from Frontier Communications in 2019.

NO INTERNET IN NARROWSBURG NY
Daniel J. McCarthy, you should see the jaws drop when I OFTEN spread the word that I cannot get internet from Frontier Communications in 2019.
https://finance.yahoo.com/news/awaits-frontier-communications-ftr-q2-132601788.html

 – About 4 months ago.

NO INTERNET AVAILABLE IN NARROWSBURG, NY
Mr. Mccarthy, are you fraternizing with the competition. It would be the only logical explanation for nose-diving a company to a stock worth of .94 in...

NO INTERNET AVAILABLE IN NARROWSBURG, NY
Mr. Mccarthy, are you fraternizing with the competition. It would be the only logical explanation for nose-diving a company to a stock worth of .94 in less than 5 years.
https://www.barrons.com/articles/frontier-communications-stock-tumbles-earnings-forecast-51565126497

 – About 4 months ago.

This should look great on your resume Daniel James Mccarthy
From $109 in 2015 to .94 cents today... Beee-uuu-tiful
NASDAQ: FTR 0.94 USD Aug 7, 11:07 AM EDT · Disclaimer...

This should look great on your resume Daniel James Mccarthy
From $109 in 2015 to .94 cents today... Beee-uuu-tiful
NASDAQ: FTR 0.94 USD Aug 7, 11:07 AM EDT · Disclaimer

 – About 4 months ago.

Still NO Internet Available in NARROWSBURG, NY
Purchased a new home and now I find out that can't get internet service.
Rep tells me: "you are in CAPPED area".
Thanks,...

Still NO Internet Available in NARROWSBURG, NY
Purchased a new home and now I find out that can't get internet service.
Rep tells me: "you are in CAPPED area".
Thanks, why did you tell me it was available when I checked before purchasing?????????????????????????????????????????????
Infuriating!

 – About 4 months ago.

f%@king shit ass mother f%@ker bitch ass mother f%@king ISP bitch ass mccarthy big bitch ass greedy little ass motherf%@king bitch...

f%@king shit ass mother f%@ker bitch ass mother f%@king ISP bitch ass mccarthy big bitch ass greedy little ass motherf%@king bitch

 – About 4 months ago.

I cancelled my Frontier service a month ago after months of intermittent DSL and a 5 month run-around try to get a $131 vacation credit. I attempted to cancel just the DSL internet in May, but was...

I cancelled my Frontier service a month ago after months of intermittent DSL and a 5 month run-around try to get a $131 vacation credit. I attempted to cancel just the DSL internet in May, but was told that I couldn't, i.e. if I wanted to keep home phone I was "held hostage" to their crummy internet. I found a better internet deal (Verizon MiFI 4G hotspot) that is 20X faster; can live with the 15GB/mo. threshold for throttling the speed back).

Just got an incorrectly calculated final bill that charged me an extra $9.99 for cancelling internet in the middle of a billing cycle and didn't give me a pro-rated internet credit. Called them for the 6th time this year and got a pleasant young gal who couldn't see anything, do anything or explain anything. My only option was to wait on-hold for 45 minutes to talk to another supervisor. Gave up and filed complaint with Indiana URC.

It appears the Frontier strategy matches the USSR's: What's mine is mine and what's yours is negotiable. Any money sent their way is lost forever and you'll spend an hour/month of your time just keeping them out of your pocket with hidden charges and incorrect billing practices.

 – About 4 months ago.

It's 109F outside. A dog takes a shit on the asphalt. The shit quickly liquefies and boils. This is Frontier internet......

It's 109F outside. A dog takes a shit on the asphalt. The shit quickly liquefies and boils. This is Frontier internet...

 – About 4 months ago.

Why isn’t there an investigation or something into Frontier and there business practices? I’m in the NW USA and they suck here too. Unfortunately in our rural areas we literally have no other...

Why isn’t there an investigation or something into Frontier and there business practices? I’m in the NW USA and they suck here too. Unfortunately in our rural areas we literally have no other viable option.

 – About 4 months ago.

out again... service just continues to go down hill every since Frontier purchased Fios...

out again... service just continues to go down hill every since Frontier purchased Fios

 – About 4 months ago.

I was scheduled to have frontier come and install internet because it’s the only one in our area. I waited 10 days to get an installation. Two days before the sent a text confirming. Then again the...

I was scheduled to have frontier come and install internet because it’s the only one in our area. I waited 10 days to get an installation. Two days before the sent a text confirming. Then again the day before. Then at 8:00 that same day they confirmed they would be there between 1-5. At 5:05 they texted and said they need to reschedule. They rescheduled for 13 days later! This is outrageous!

 – About 4 months ago.

Frontier is our only internet options years of outages poor service and slow speeds. Frontier is truly a scum bag corporation, they do not care and charge premium for substandard service. I will fill...

Frontier is our only internet options years of outages poor service and slow speeds. Frontier is truly a scum bag corporation, they do not care and charge premium for substandard service. I will fill out a complaint with Pennsylvania Utilities Commission and suggest others do to. If this website offers Frontier sucks signs for sale I would place one in my place one in my yard. Thanks for the vent and up yours Frontier.

 – About 4 months ago.

We're on vacation out of country for about a month so we called Our Frontier to have our service on the vacation mode. I just realized after several days that I do have alarm system connected to...

We're on vacation out of country for about a month so we called Our Frontier to have our service on the vacation mode. I just realized after several days that I do have alarm system connected to our phone line. We called back Frontier Customer Service from Sydney, Australia. They told me that the service has to be restored before they can restore the land line. What a big rip-off for this stupid rule. They really want to suck my money for the whole month while I'm on vacation. Thank you for your best service "MR. FRONTIER"

 – About 4 months ago.

We reside in Southern California, Riverside County-NOT CANADA.

So, if you live in So. Cal-AVOID Frontier at all costs. Roku or Spectrum it up!...

We reside in Southern California, Riverside County-NOT CANADA.

So, if you live in So. Cal-AVOID Frontier at all costs. Roku or Spectrum it up!

 – About 4 months ago.

ANY CLASS ACTION ATTORNEYS IN THE COMMENTS?????
...

ANY CLASS ACTION ATTORNEYS IN THE COMMENTS?????

 – About 4 months ago.

Alright! I love when I google Frontier Sucks that this site came up!! Here I go....

Initial set up, I should have listened to my spidey senses...They missed the connection appointment so...

Alright! I love when I google Frontier Sucks that this site came up!! Here I go....

Initial set up, I should have listened to my spidey senses...They missed the connection appointment so we waited all day for nothing. I should have just gone with Spectrum from that point, would have saved me a lot of hassel.

Did get connected a week after our initial appointment-It took 3 people to make the second appointment; Me, the non-Fluid-english speaking Frontier associate and a higher up representative to translate as I couldn't understand a darn thing she was saying, neither could the higher up. She has to keep repeating herself. Both of them heard we DID NOT want to be in a contract. First bill showed we were in a contract for 2 years, ugh. (Blood Boiling)

We were suppose to get free HBO for the inconvenience and our bill just jumped 20 bucks- charging us for HBO.

Just tried calling and the only number provided on the statement sends me through an unsuccessful continuous loop-repetitive unproductive selections with no other avail. Got on the main site to look at my account-it's down.

Tried to book a call back- application is not available. HOW CONVENIENT for them!!

DO NOT GIVE YOUR BUSINESS TO THIS GREEDY, INCOMPETENT, UNCARING company. THEY SO SUCK. BIGTIME!!!!

 – About 4 months ago.

I live in Texas not Canada. Whats up with that?

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap....

I live in Texas not Canada. Whats up with that?

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap. United States of America has the worst and slowest internet in the world because of government collusion with telecoms. Former head of Verizon in charge of FCC!! Verizon jacked my monthly bill up $17 a month before they passed me off to Frontier. Frontier raises my bill on a regular basis. Just over $104 a month for 3mb service. $2 a month for infrastructure charge. Idk where that money is going because they certainly aren't upgrading infrastructure in my area. It's sad that the American public is considered nothing more than prey for the predators. How long are we going to take this treatment? Now Sprint and T Mobile are merging. Barr and his DOJ approved it against advice from his own people. The only thing that can save us now from even worse treatment is a Federal Judge. Hopefully, the judge is not a shill.

 – About 4 months ago.

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap. United States of America has the worst and slowest internet in...

Might as well send all these complaints to the FCC. They are the ones responsible for Frontier's monopoly. Not that they give a crap. United States of America has the worst and slowest internet in the world because of government collusion with telecoms. Former head of Verizon in charge of FCC!! Verizon jacked my monthly bill up $17 a month before they passed me off to Frontier. Frontier raises my bill on a regular basis. Just over $104 a month for 3mb service. $2 a month for infrastructure charge. Idk where that money is going because they certainly aren't upgrading infrastructure in my area. It's sad that the American public is considered nothing more than prey for the predators. How long are we going to take this treatment? Now Sprint and T Mobile are merging. Barr and his DOJ approved it against advice from his own people. The only thing that can save us now from even worse treatment is a Federal Judge. Hopefully, the judge is not a shill.

 – About 4 months ago.

I don't even know where to begin, but I'll start with this. Last summer our phone and Internet were out for 8 days. That's right, 8 days! Problems have occurred nearly monthly since...

I don't even know where to begin, but I'll start with this. Last summer our phone and Internet were out for 8 days. That's right, 8 days! Problems have occurred nearly monthly since then. Most recently we've been kicked on-and-off the Internet for a month, and I've had enough. The best part will be using their horrible Internet to search for a new provider so that I can use it to cancel with Frontier. What a nightmare!

 – About 4 months ago.

Frontier is the worst company I have ever done business with. We have had them for years because of the lack of competitors in this remote rural area. for the longest time they were tied in with Dish...

Frontier is the worst company I have ever done business with. We have had them for years because of the lack of competitors in this remote rural area. for the longest time they were tied in with Dish Network but no longer. I would say it was the shame of being linked to such a deadbeat company. Customer service and technical assistance are both jokes, but insulting jokes, given that they are dealing with intelligent humans who know what real service is from other companies. Frontier does not deserve to be in business and shareholders must be really greedy and hardup to support such a farce.
F. Mangan, Hopbottom, PA

 – About 4 months ago.

Our latest outage in West Virginia lasted more than a month - and in all that time, getting ANY information out of Frontier was like pulling teeth. Without anesthesia.

If you called Tech...

Our latest outage in West Virginia lasted more than a month - and in all that time, getting ANY information out of Frontier was like pulling teeth. Without anesthesia.

If you called Tech Support, the automated system informed you that they had "identified an outage" ... and then basically hung up on you. No option to talk to a human. No way to find out what the problem was or when it would be fixed. I discovered a work around: Call Customer Support, press the button for "new" as opposed to "existing" service, then the buttons for New Service and your area code. That gets you straight through to Customer Service, where they want to sell you stuff. Nope! Ask them to put you through on their "non-public" tech support line.

Sure, you'll have to hold an hour or more, but this is the ONLY way to get hold of a human and update your trouble ticket during an outage.

Today I sit here waiting on a tech to show. For the third time. The other two times they never showed, with no notice or update from Frontier. pathetic

 – About 4 months ago.

f%@kING. CHRIST. It's the last straw. My wife and I have had Frontier for three years, each year is worse than the last. The internet was down in our area for over a week; I'd call, be told my...

f%@kING. CHRIST. It's the last straw. My wife and I have had Frontier for three years, each year is worse than the last. The internet was down in our area for over a week; I'd call, be told my wait time to talk to a representative would be 35 minutes to an hour, waited, 20 minutes later an automated message tells me "your area is experiencing slow connection speeds and outages, frontier technicians are working on the problem. We are unable to say when se

 – About 4 months ago.

Like another person commented, I cannot make 800 number calls. I could get absolutely nowhere with customer service. Frontier sucks big fat donkey dicks, and even THAT they do with a stunning degree...

Like another person commented, I cannot make 800 number calls. I could get absolutely nowhere with customer service. Frontier sucks big fat donkey dicks, and even THAT they do with a stunning degree of incompetence.

 – About 4 months ago.

Tried to make a routine call to my bank 800 number and lo and behold it said "we cannot complete your call as dialed." WTH?? On a toll-free number?? After 1.5 hours waiting in the Frontier...

Tried to make a routine call to my bank 800 number and lo and behold it said "we cannot complete your call as dialed." WTH?? On a toll-free number?? After 1.5 hours waiting in the Frontier chat box queue for a rep I was finally told 1-2 days to make repairs. Wonderful. Can't even make a damn 800 toll free call..

 – About 4 months ago.

I called Frontier to open repair ticket, and was quoted 11 days for repair. The rep stated that this was the soonest due date and that there is nothing she can do. My response was that there is...

I called Frontier to open repair ticket, and was quoted 11 days for repair. The rep stated that this was the soonest due date and that there is nothing she can do. My response was that there is something you can do CANCEL MY SERVICE!!! I'am writing this on behalf of my mother's 90 year old neighbor.

 – About 4 months ago.

Frontier services is terrible. You'd probably be better better off having no internet at all so you wouldn't have to deal with their bullshit. Our internet was dead so we called support. After...

Frontier services is terrible. You'd probably be better better off having no internet at all so you wouldn't have to deal with their bullshit. Our internet was dead so we called support. After 2 hours on the phone they finally decided that they should probably listen and send a technical out here. But they couldn't for 5 days. 5 days later they come and replace a modem in which they said an "Update" broke all of the older modems. They replaced the modem and now we get 1/8 of the speed we used to get. Nice "5G" upgrade, Frontier

 – About 4 months ago.

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely...

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely horrendous! Will try to be short, sweet & to the point.

Liar's. Thieves. Shyster's.

They do not keep scheduled appointment's (big one)! Always an hour, at the minimum, wait for any helpful, over the phone, assistance & even then your issue is not resolved. Promised their top speed offered & we never received. Kept telling us if we wanted faster we have to pay more. Ended up paying for the best of what they call their best & yet still no change. Internet always going out even after replacing our older modem with their most updated one.

We were forced to go w/Frontier due to the fact they were the only provider at the time. We are now switching providers.

RUN! RUN! DO NOT ENTERTAIN USING FRONTIER AS YOUR INTERNET PROVIDER!

 – About 4 months ago.

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely...

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely horrendous! Will try to be short, sweet & to the point.

Liar's. Thieves. Shyster's.

They do not keep scheduled appointment's (big one)! Always an hour, at the minimum, wait for any helpful, over the phone, assistance & even then your issue is not resolved. Promised their top speed offered & we never received. Kept telling us if we wanted faster we have to pay more. Ended up paying for the best of what they call their best & yet still no change. Internet always going out even after replacing our older modem with their most updated one.

We were forced to go w/Frontier due to the fact they were the only provider at the time. We are now switching providers.

RUN! RUN! DO NOT ENTERTAIN USING FRONTIER AS YOUR INTERNET PROVIDER!

 – About 4 months ago.

My Frontier Internet has been having sporadic outages every day for the past several weeks. Buh Bye Frontier. And I won't be shedding a tear....

My Frontier Internet has been having sporadic outages every day for the past several weeks. Buh Bye Frontier. And I won't be shedding a tear.

 – About 5 months ago.

I noticed Frontier Internet getting worse by the day ! Why do I stay there I ask myself? Because it the only Internet provider I can get in my area. But it’s a shame they keep ripping off their...

I noticed Frontier Internet getting worse by the day ! Why do I stay there I ask myself? Because it the only Internet provider I can get in my area. But it’s a shame they keep ripping off their customers With advertising saying fast realizable Internet?

 – About 5 months ago.

I work for an Electrical Contractor in WV that does a lot of work for Frontier . I have noticed working in their buildings how outdated their computers are 1980s really! Dam no wonder their internet...

I work for an Electrical Contractor in WV that does a lot of work for Frontier . I have noticed working in their buildings how outdated their computers are 1980s really! Dam no wonder their internet suck,

 – About 5 months ago.

Wow- Called Frontier 9 days ago because our landline was unusable- total static. They scheduled an appointment for repair service then did not show or communicate anything- besides a text confirming...

Wow- Called Frontier 9 days ago because our landline was unusable- total static. They scheduled an appointment for repair service then did not show or communicate anything- besides a text confirming that they would show. Now the appointment has been rescheduled. How did I find out? Stayed on hold for 40 minutes and got an automated message. If we had any other options we would drop them. If you are considering adding any Frontier service- Don't !!!!

 – About 5 months ago.

Frontier is the worst. They should be investigated by the FCC AND FTC.The wait times for customer service are always 45 minutes to an hour.Their tech support is the worst....

Frontier is the worst. They should be investigated by the FCC AND FTC.The wait times for customer service are always 45 minutes to an hour.Their tech support is the worst.

 – About 5 months ago.

I am a Veriozn FIOS customer that became a Frontier customer when they purchased the network in Texas.

I am not complaining about the service. Verizon built a great fiber network.

I am a Veriozn FIOS customer that became a Frontier customer when they purchased the network in Texas.

I am not complaining about the service. Verizon built a great fiber network.

I have triple play 75/75 with every HD/SD channel except any porn or special sports stations. Been paying, 170 for a while. Only hardware is a single cablecard.

I am complaining that Frontier customer service sucks. They jacked the price from 170.xx a month to over 252.xx a month. Then i complained and the agents and i agreed to an $18.00 increase of service. Well they did not keep their end of the Of the deal.. now they are charging me 211.xx.

I will be calling them in the am to rip them a new one. Lying, stealing, cheats....

 – About 5 months ago.

Worst service ever. Frontier makes Comcast look like a 5 star company. ...

Worst service ever. Frontier makes Comcast look like a 5 star company.

 – About 5 months ago.

Absolute trash should be getting 12, but I'm always getting about 5 download. They said something about too many people in my area yet they keep getting more customers in my neighborhood...

Absolute trash should be getting 12, but I'm always getting about 5 download. They said something about too many people in my area yet they keep getting more customers in my neighborhood

 – About 5 months ago.

TEXAS, USA

Waited 2 weeks for a technician to come out to check on internet not connecting. Had to call to see if they were coming by in the 4 hour window. Had one phone call; tech never...

TEXAS, USA

Waited 2 weeks for a technician to come out to check on internet not connecting. Had to call to see if they were coming by in the 4 hour window. Had one phone call; tech never came by the house nor called to tell me the results. Spent an hour on hold to try and find out what happened with online customer service. Am actively looking for another internet and home phone provider.

Told by the tech that "they don't even offer internet in my area anymore". What a joke. They bought out Verizon in this area, don't maintain the lines and don't even have a local office.

 – About 5 months ago.

f%@k Frontier, they are the absolute worst internet service provider. It is absolutely unacceptable for them to have such terrible service (talking about the internet AND customer service as well). In...

f%@k Frontier, they are the absolute worst internet service provider. It is absolutely unacceptable for them to have such terrible service (talking about the internet AND customer service as well). In the internet tier list, Frontier is absolutely F tier/trash tier. I hope their execs/board members f%@king suffer a slow, agonizing death.

 – About 5 months ago.

frontier sucks as when you call them the phone drops. Service is intermittent and after upgrading to the faster speed it’s slower than your slower speed. Service is horrible!!!!!!!...

frontier sucks as when you call them the phone drops. Service is intermittent and after upgrading to the faster speed it’s slower than your slower speed. Service is horrible!!!!!!!

 – About 5 months ago.

Where do I begin? Wireless is God awful. How awful? 1 person connecting to it is fine, 2 can cause buffering or the internet to cease altogether. Phone will go down the moment the internet goes down....

Where do I begin? Wireless is God awful. How awful? 1 person connecting to it is fine, 2 can cause buffering or the internet to cease altogether. Phone will go down the moment the internet goes down. Speeds I'm looking at this very moment:

Download- Not Available
Upload- 0.35 Mbps

Sometimes I wish communism existed in this country just so something could happen like what Putin did when he told a company to get their $#!+ straight or close. Because Frontier is definitely one of those that needs a solid kick in the aaaa.

 – About 5 months ago.

Just had enough!! I tried to become a customer, they were so bad at the communications and installation process. I took 8 hrs vacation time to get the installation taken care of and they were a NO...

Just had enough!! I tried to become a customer, they were so bad at the communications and installation process. I took 8 hrs vacation time to get the installation taken care of and they were a NO SHOW-NO CALL for both days! Terrible service, don't waste your money or time. Stay far away from them.

 – About 5 months ago.

What happens when your wonderful gas company cuts your Frontier line? Nothing! I’ve been on the phone for a couple of hours and it’s going on 48 hours without internet. Repeated outages and...

What happens when your wonderful gas company cuts your Frontier line? Nothing! I’ve been on the phone for a couple of hours and it’s going on 48 hours without internet. Repeated outages and awful customer service is why Frontier truly sucks. What you need to do is file a complaint with the FCC.

 – About 5 months ago.

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get...

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get online for Live Chat you get a prompt that there are 62 people ahead of you in the queue!! Absolutely hopeless ISP if there was another option everyone would go elsewhere!!

Even when you do get to speak to someone they never solve an issue. They just run you around until you finally just give up from exhaustion! You are correct...Frontier SUCKS!!

 – About 5 months ago.

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get...

I know why it's called Frontier because they send their signal by covered wagon!! No sense in calling customer service/tech support considering there's a 55-minute wait and if you can even get online for Live Chat you get a prompt that there are 62 people ahead of you in the queue!! Absolutely hopeless ISP if there was another option everyone would go elsewhere!!

 – About 5 months ago.

Frontier service is the poorest that we have ever seen in any company, it's criminal what they are doing. I truly believe they are purposely trying their best to drive away all Business and...

Frontier service is the poorest that we have ever seen in any company, it's criminal what they are doing. I truly believe they are purposely trying their best to drive away all Business and Residential services leaving them with the gravy business of selling their line service to other phone companies and cell phone companies. Is it time for the Federal Trade Commission or FCC to get involved? Class action law suit time? Our business relies on internet access to run the credit card machine, place orders and many other functions. We have been without service for 10 days now and are still waiting for a service person to come change a modem. It's like a dirty game they are playing, after waiting 4 days for a service tech to come we called the company for the third time, they told us to look out the window and see if we could see the tech in the parking lot, they said he was right around the corner but 6 days later he still never showed up. Apparently the CEO is sitting back and enjoying the downfall of this once great company.
Norwich NY

 – About 5 months ago.

Frontier S.U.C.K.S! Intermittent cable, crappy internet, slow as shit. So over it. ...

Frontier S.U.C.K.S! Intermittent cable, crappy internet, slow as shit. So over it.

 – About 5 months ago.

Spent 2 hours tonight trying to just start a chat with Frontier Technical Service. Got hung up on by the chat operator twice during the 2 hour wait. Didn’t even know that was possible on a...

Spent 2 hours tonight trying to just start a chat with Frontier Technical Service. Got hung up on by the chat operator twice during the 2 hour wait. Didn’t even know that was possible on a ‘chat’. This company is doomed. What a piece.

 – About 5 months ago.

I have frontier phone and internet and most of the time the phone does not work and the internet ha the slowest that I every seen for dhl on a good day .9 Mb upload .3 Mb .
I have paid this ...

I have frontier phone and internet and most of the time the phone does not work and the internet ha the slowest that I every seen for dhl on a good day .9 Mb upload .3 Mb .
I have paid this for 10+ year and every the dam# phone goes out and I got pay more for getting H P off they should be shout and shut down. I got to pay my bill for half ass service they never make right just more pain I my ass. I would love to ring ther necks with there phone lines .

 – About 5 months ago.

Just got set up with Frontier and although it is hard to believe, they are even worse than Comcast! No CBS in our local market. My friends told me that Frontier was horrible but I hated Comcast. At...

Just got set up with Frontier and although it is hard to believe, they are even worse than Comcast! No CBS in our local market. My friends told me that Frontier was horrible but I hated Comcast. At least I could watch baseball on Comcast. What a mess. DO NOT, UNDER ANY CIRCUMSTANCES, SIGN UP FOR THESE CLOWNS.

 – About 5 months ago.

I have spent 6 hours now on the phone with them now with 4 phone calls, they owe me a credit, they say they have issued it, they never have notes from the last call, I am ready to blow my brains out. ...

I have spent 6 hours now on the phone with them now with 4 phone calls, they owe me a credit, they say they have issued it, they never have notes from the last call, I am ready to blow my brains out. They now say I need to talk to technical, they put me on hold for 2 hours, I finally called customer service and made them listen to me on hold. I don't even know what to do, where I am located I don't have any other options.

 – About 5 months ago.

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called...

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called them for another friend to report inappropriate charges, they provided lip service and "we will take care of it" but they did not. They were supposed to send a router to connect him to internet but after 3-5 tries and sending wrong stuff ( Echo Dot ), I gave up.

I have cancelled all of my lines and my friends, and got the service for phone and internet from Sudden-link. Although there are some changes to the way dialing works, but it is much cheaper and customer service is excellent.

 – About 5 months ago.

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called...

I have had office and residential lines with then GTE and Frontier afterward. Recently, they have been getting worse in their customer service performance and service cost.

When I called them for another friend to report inappropriate charges, they provided lip service and "we will take care of it" but they did not. They were supposed to send a router to connect him to internet but after 3-5 tries and sending wrong stuff ( Echo Dot ), I gave up.

I have cancelled all of my lines and my friends, and got the service for phone and internet from Sudden-link. Although there are some changes to the way dialing works, but it is much cheaper and customer service is excellent.

 – About 5 months ago.

I own a business and I reported a problem with my fax line at noon on Friday. They told me they would be out Saturday early. OK, I can live with that, sort of. I called them at 10am and found out...

I own a business and I reported a problem with my fax line at noon on Friday. They told me they would be out Saturday early. OK, I can live with that, sort of. I called them at 10am and found out the window is between 9-5. I am not open at all on Saturday and expect faxes Fri and Sat. So I am spending the day in my office waiting. I will be nice to the repairman but on Monday we are looking to another provider. I know Cox Communications is another provider and unless I find out they are worse than Frontier, I don't care if they are more, I am switching. Cox already has my internet and security system.

 – About 5 months ago.

After our triple play bill went up $100 in less than a year, we dropped voice and video and just kept the internet (formerly Verizon FIOS). Was quoted 2 different prices to keep the internet, of...

After our triple play bill went up $100 in less than a year, we dropped voice and video and just kept the internet (formerly Verizon FIOS). Was quoted 2 different prices to keep the internet, of course charged the higher and about double the new customer promo rate. We had 3 set top boxes, they sent one mailer to return it. Called customer service to request 2 more mailers be sent. First call to them went to hold music just when I was telling what I needed, second call was able to get the request in but had to sit thru 3 long holds and a sales pitch to buy the services we just dropped.

 – About 5 months ago.

I require certain speeds for my occupation. I called 5-6 times to confirm the new house I was moving to had the speeds I need. There are no other providers available to this address.
They...

I require certain speeds for my occupation. I called 5-6 times to confirm the new house I was moving to had the speeds I need. There are no other providers available to this address.
They confirmed multiple times, I told them I could only buy the house if such speeds were guaranteed. They guaranteed them and set me up a contract for when I moved in.
Come to find I can't even get a third of the promised speed. I spoke to the presidents office and they literally told me it was my problem for believing them. They won't do anything to help me, and won't even credit me one penny for the lies and trouble.
My service also CONSTANTLY disconnects. It is down more often than it's up. If you have any other option do NOT use Frontier. They will tell you to shut up and eat their mistakes.

 – About 5 months ago.

Hammer these idiots! They are too cheap to train their people or hire quality help, so make it hurt. File a complaint with the FCC EVERY time you get a chance.

Hammer these idiots! They are too cheap to train their people or hire quality help, so make it hurt. File a complaint with the FCC EVERY time you get a chance.
https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Fen-us%2Frequests

 – About 5 months ago.

I happily left Frontier for another service provider April 2, 2019. Since then, I have had a faster speed at a lower price. I called Frontier right after the switch and was told I would get a refund...

I happily left Frontier for another service provider April 2, 2019. Since then, I have had a faster speed at a lower price. I called Frontier right after the switch and was told I would get a refund on the unused portion and a final statement. Since then, I have gotten 3 emailed bills for -$9.67. I have no way of logging into the account to see my statement since they have disabled it.

Finally, on June 24, I got an actual refund from them in the form of a prepaid debit card. They did not send me a statement and I will probably never receive one. Instead of just refunding the amount back to my credit card or sending me a check that I could just deposit in the bank, they decided to make it complicated. I now have to activate and use a debit card.that has all kinds of restrictions.

 – About 5 months ago.

Frontier has to be the worst company, across the board, I have ever experienced. Customer service, technical support, installation, billing...ALL SUCKS! I am trying to switch but I do not have many...

Frontier has to be the worst company, across the board, I have ever experienced. Customer service, technical support, installation, billing...ALL SUCKS! I am trying to switch but I do not have many options. I truly have felt like I was being punked over the course of 50 times on the phone and/or live chat. I don't think I could create such a screwed up company if I tried. I would love 10 minutes with the CEO to understand how he/she, or anyone else for that matter, can feel good about working for a company that is run so terribly. I'm writing this post as I wait (2 hours now) for technical support (I'm 3rd in queue after starting at 66). I have had Frontier for 3 months now and have not had one day where service was available for more than 1 hour before disconnecting. And these guys (mostly named Kevin or Fred) from India or wherever, need some training! If I'm called Mr. Mike one more time I'm going to put my fist through my monitor. OK, I feel better now!

 – About 5 months ago.

Frontier sucks because when we moved they disconnected the place we were moving too and reconnected our old house . We haven’t had internet for a week . It’s almost like whatever you ask them to...

Frontier sucks because when we moved they disconnected the place we were moving too and reconnected our old house . We haven’t had internet for a week . It’s almost like whatever you ask them to do they do the opposite , so maybe I should ask them to disconnect my service at my new house

 – About 5 months ago.

This is the sorriest company I have ever done business with. They buy up all the local phone/internet providers and then offer HORRIBLE customer service. Their techs are great but they can't do...

This is the sorriest company I have ever done business with. They buy up all the local phone/internet providers and then offer HORRIBLE customer service. Their techs are great but they can't do anything for you unless an order comes through the main office. Trying to get the main office to dispatch a tech is an incredibly frustrating experience.

 – About 6 months ago.

If there is any company to HATE - it is Frontier - a real fleabag !!! Wish we still had AT&T instead of this lousy phone supplier. They are not CHEAP, and their service calls can take up to a week...

If there is any company to HATE - it is Frontier - a real fleabag !!! Wish we still had AT&T instead of this lousy phone supplier. They are not CHEAP, and their service calls can take up to a week to be covered by their personnel. Hey guys - go out of business soon and make the customers HAPPY !!

 – About 6 months ago.

AT&T sold out to Frontier Communications in Connecticut to get enough money to buy / set up DirecTV. Frontier is a fleabag of a compamy. They know how to bill the customers for any move they make. ...

AT&T sold out to Frontier Communications in Connecticut to get enough money to buy / set up DirecTV. Frontier is a fleabag of a compamy. They know how to bill the customers for any move they make. Internet from this company was worthless, and never worked properly. Have to pay $60.00 per month to Optimum to have reliable internet. Call Frontier for anything and you never know WHO will answer the phone call or WHERE they are located. The stock for Frontier is WORTHLESS !! It does not even pay a dividend. Too bad Frontier do not go Bankrupt !! Good bye and good riddance.

 – About 6 months ago.

When sitting with my laptop open, my phone signaled an incoming email to my Frontier email so I tried to find it in my Apple Mail account on the laptop. It wasn't there. Tried my iMac, not there...

When sitting with my laptop open, my phone signaled an incoming email to my Frontier email so I tried to find it in my Apple Mail account on the laptop. It wasn't there. Tried my iMac, not there either. Went to my Frontier email account via a browser it was there. Outgoing from the Frontier account in Apple Mail is fine but as of June 11th no incoming emails to Mac Mail only IOS. Weird.

 – About 6 months ago.

I used to work at a call center for Frontier. It was sellsellsell all the time, even on cancelled accounts. We try to help the callers and got told to “use empathy.” All the empathy don’t amount...

I used to work at a call center for Frontier. It was sellsellsell all the time, even on cancelled accounts. We try to help the callers and got told to “use empathy.” All the empathy don’t amount to a hill of beans when people are calling in for the umpteenth time trying to get their issue fix. Was glad when I quit it and the contractor that held the account.

 – About 6 months ago.

I moved and instead of transferring my service, they set up a new one and now are trying to charge me for 2 different bills. Also, they said my bill would go down, but instead it increased. I have...

I moved and instead of transferring my service, they set up a new one and now are trying to charge me for 2 different bills. Also, they said my bill would go down, but instead it increased. I have called everyday for over a week. Each day they tell me that it will be resolved in 24-48 hours.

 – About 6 months ago.

Attempted to switch over to Frontier so I could save some money, rec'd new modem but no connection. Gave up an entire day waiting for a technician to show up at my house and never did. Was on...

Attempted to switch over to Frontier so I could save some money, rec'd new modem but no connection. Gave up an entire day waiting for a technician to show up at my house and never did. Was on the phone for hours but I gave up and cancelled the new service. I'm sticking with Spectrum. If they even try to bill me I will turn them in to the better business bureau. Frontier shouldn't be allowed to be in business. Customers shouldn't have to wait over an hour to talk to someone. Deeply disappointed.

 – About 6 months ago.

I tried to schedule a repair on a recurring split in the line next to my house. Now you must own a cell phone before the automated system will even schedule you or let you talk to a real human. You...

I tried to schedule a repair on a recurring split in the line next to my house. Now you must own a cell phone before the automated system will even schedule you or let you talk to a real human. You must also be able to be contacted or else the tech will not show. I do not own a cell phone and cannot be contacted because they do not work at my house. That is why I still have a land line which has been out for a month now, since they continually stand me up on repair day. Duh.

 – About 6 months ago.

they suck suck suck suck suck
we have no wireless service the majority of the time and when we are "connected" it says we can't connect unless hot wired and then it barely changes a...

they suck suck suck suck suck
we have no wireless service the majority of the time and when we are "connected" it says we can't connect unless hot wired and then it barely changes a page! Yet, hmmm.... they still are getting paid without any delay or default every single day! They advertise and sell that you can get 13-20 speed and yet when they install they give you barely 9 and then stand their with their Ipad and go um... you may have to call customer service and complain or ask some questions. I assumed (yes, I do know what that means now!) that they meant something was wrong on the office end and "the guy who typed it in or pushes the button for our account would just push it from 9 to give us the faster speed THAT WE WERE PAYING FOR AND AGREED TO! Like I said, I get the assume word and they do not! They get the "cancer" "thieves" "lies" "scum" and on and on! Not only do we not get the speed as promised and not even the "not all areas" 9 lowest that is like literally guaranteed... We DO NOT even WORK or connect! The jerks called our home and up sold us on "oh, well we can put the "fast and ultra" in and then "oh, my gosh and you will have 13-15 or better" "what we do is install a second line and like piggy back" and I stupidly agreed. They sent 5 trucks (I do NOT lie) and they all parked with like 6-8 guys at our home and they installed a new line outside (lady on phone told us inside and I moved everything to get to that wall and room and then they didn't even go there and wanted to the basement! I literally started "shooting" then and then we went outside and the techs go um... we need to access the boxes on the wall and you need to cut 5 feet of rose bush down and also hack into the other side to get ALL of us into the area. (later we found out when they came back and disconnect the whole blasted thing that didn't work that we were the very FIRST one they did) and it still hangs there on our wall and does absolutely zero! The next time 3 trucks came and they all walked around and the head guy goes, well I live in town and we are on the city one and do fine and I can hook you up to it. We were down, and so we agreed. We never got a refund for the connection fee to get the "ultra" one and I bet they are still billing for it! We are down all day again today and I am hot linked and wifi has not worked all day! We are moving at about 1-2 if that and most pages will not load at all. If and I suspect it won't work at all, IF this goes thru it will be the first thing I have transmitted all day! I saw on one computer that it says upload is on and download is off! Sneaky, Sneaky, Sneaky! They need to get charged with the crap that they are pulling! Especially, the false advertising and they JUST raised our rates again! We are shopping elsewhere! I am ready to shut the crap off and go back to paper and pencil! This is a joke! The cost is like a car payment and I don't get to drive a damn thing! I think having a phone and paying for it would make more sense with 3-4G at this point. We are rural and the 2 family members still get on their phones and the other two of us just sit here and stare at the tech that is useless! Sell their stock and close them up! Oh, people worn't because they think they are so smart for STEALING from people for years! Yeah, great investment as I am sure that the corporate top will jump on their plains out of town with your $$$ when the doors are shutting! Keep giving them your money and buying in the company! My family is headed out, and only if I can research somewhere else to be..... nope off line still! DAMN!

 – About 6 months ago.

I am finally fed up with Frontier Canle.
I was recently double charged and customer service was very rude.
I was told I needed to wait ova an hour to speak to a supervisor.
...

I am finally fed up with Frontier Canle.
I was recently double charged and customer service was very rude.
I was told I needed to wait ova an hour to speak to a supervisor.

 – About 6 months ago.

On hold for hours to get tech support in a week and a half. f%@k this company just cancelled....

On hold for hours to get tech support in a week and a half. f%@k this company just cancelled.

 – About 6 months ago.

f%@k frontier. Garbage company hopefully going out of business soon. Shitty customer service, internet connection, and just about everything else...

f%@k frontier. Garbage company hopefully going out of business soon. Shitty customer service, internet connection, and just about everything else

 – About 6 months ago.

While I'm on hold waiting to get help with my internet, the voice keeps telling me I could solve my problem more quickly at frontier.com. But I can't contact them via the internet BECAUSE MY...

While I'm on hold waiting to get help with my internet, the voice keeps telling me I could solve my problem more quickly at frontier.com. But I can't contact them via the internet BECAUSE MY INTERNET ISN'T WORKING. I borrowed a computer to contact them on Facebook, and they said I should message them tomorrow during normal business hours, but that's not easy BECAUSE MY INTERNET ISN'T WORKING. Wgat's wrong with these people?

 – About 6 months ago.

We have the cheapest plan but I am lucky to play video games for 20 minutes without it disconnecting and lagging out, terrible download and upload speeds and will just spontaneously go out for hours...

We have the cheapest plan but I am lucky to play video games for 20 minutes without it disconnecting and lagging out, terrible download and upload speeds and will just spontaneously go out for hours on end worst company on the planet

 – About 6 months ago.

ok so a couple times in the past i have had to contact frontier cause of problems and every f%@king time i call them its a hour wait time. i have not had internet for 3 days. I am on disability cause...

ok so a couple times in the past i have had to contact frontier cause of problems and every f%@king time i call them its a hour wait time. i have not had internet for 3 days. I am on disability cause i have mental problems that leave me non-functional under pressure and phones kinda tweek me out and i become angry fast so i tried to contact them online using the peoples internet who live under me, i was on their site last night for 6 hours waiting for help, from 6pm till 1am till i noticed the peoples internet has gone out to(funny thing is they have frontier to) then they got internet back and their chat box said i have reached the cut off time for chat help and i was 2 in queue. next day i waited in the chat box for 3 hours then i got someone finally. i told them i have not had internet for 3 days and i want them to fix it so i can enjoy some internet befor i cancel their service and they said they cant fix it if i am going to cancel their service, so i told him i want to cancel my service then and he says we cant do that online. so now i have to spend my disability money(which is almost nothing) so i can buy a shit load of mins for the phone i have so i can sit on hold for a hour then spend 30 mins talking to them and they prolly wont even give me my deposit back. it was so easy to get their service, not even 10 mins on the phone but now that i have their service its so f%@king hard to contact those f%@kers. they are a trap.

 – About 6 months ago.

Horrible horrible horrible...they are putrid!!!!...

Horrible horrible horrible...they are putrid!!!!

 – About 6 months ago.

Lost my internet on 6/7 was on hold for 40 minutes, talked to someone for about 20mins. Will send someone out Monday morning. got text they are working on the line. and never heard anything else. ...

Lost my internet on 6/7 was on hold for 40 minutes, talked to someone for about 20mins. Will send someone out Monday morning. got text they are working on the line. and never heard anything else. called Monday night to find out the status. they calm they called. the number they called is not on the account or anyone's cell in the house. will sent some one tomorrow . nevered showed up. Will send some one weds more by 9am and upgrade you to 12mbs. got text at 830am on 6/12 the tech has been dispatched. called at 11am was on hold for 1:30 to find out that our area does not support 12mbs so they cancelled the call. and the internet still does not work.

 – About 6 months ago.

the next time I take a nasty wet shit I would love to use the CEO of Frontiers face to wipe my ass. I am so sick of how shity their service is. I don't have much the only thing is to come home...

the next time I take a nasty wet shit I would love to use the CEO of Frontiers face to wipe my ass. I am so sick of how shity their service is. I don't have much the only thing is to come home watch a little TV before I have to go to bed but I can't cuz they're stupid f%@king box never works.

 – About 6 months ago.

Lightning storm last Saturday. Spent a total of 3 hours on hold throughout the day Sunday.Tech support said he could not send a modem because my service was “suspended”. (It was not! He...

Lightning storm last Saturday. Spent a total of 3 hours on hold throughout the day Sunday.Tech support said he could not send a modem because my service was “suspended”. (It was not! He transferred me to customer service who said i was not suspended. Modem finally arrived Wednesday, only to have no internet, took them nearly 45 minutes. I also asked customer service to send a tech out to check my demarc due to a burn mark on my demarc and drop wire. She said 8-noon Wednesday. No call-no show. Order was never entered.

 – About 6 months ago.

Ok, I can’t even play my video games of all the f%@king lag is get form frontier. My internet box is 3 steps away and it still can’t do shit. My ping is so high all the f%@king time. Frontiers...

Ok, I can’t even play my video games of all the f%@king lag is get form frontier. My internet box is 3 steps away and it still can’t do shit. My ping is so high all the f%@king time. Frontiers workers are so stupid. What ever the the f%@k is happening there you guys better fix it. I’m so f%@king done with your bullshit all the f%@king time. f%@k frontier

 – About 6 months ago.

Frontier has really gone downhill! My internet is so slow, most of the time, that watching Hulu or Gaia on my smart TV has become a nightmare. It takes me an hour to watch a half-hour program. My...

Frontier has really gone downhill! My internet is so slow, most of the time, that watching Hulu or Gaia on my smart TV has become a nightmare. It takes me an hour to watch a half-hour program. My internet is also in and out. Whenever I try to call them, it's a 30 to 1 hour wait time. This is bull ***t! If I had another option for internet in my area, I would dump Frontier!

 – About 6 months ago.

f%@k YOU FRONTIER!!!!!!!!!!!!!!!!! I hate this company and I wish I didn't have to give them my business. Bastards changed the price on me while I was checking out and there is NO ONE TO TALK TO...

f%@k YOU FRONTIER!!!!!!!!!!!!!!!!! I hate this company and I wish I didn't have to give them my business. Bastards changed the price on me while I was checking out and there is NO ONE TO TALK TO ABOUT IT!!!!!!!!!!

 – About 6 months ago.

For the third time in a month I’ve been blown off for my fiber optic installation. Each time I call to complain I get a different excuse. I have finally given up on getting fiber. This is the worst...

For the third time in a month I’ve been blown off for my fiber optic installation. Each time I call to complain I get a different excuse. I have finally given up on getting fiber. This is the worst company customer service I have ever experienced. I am hearing similar stories from my neighbors. But Frontier is the only game in town if you want internet so they can do what they want.

 – About 6 months ago.

Frontier stock continues it's slide further into penny stock territory while the company struggles to stay afloat.
Their employees are being offered buy outs in an attempt to avoid certain...

Frontier stock continues it's slide further into penny stock territory while the company struggles to stay afloat.
Their employees are being offered buy outs in an attempt to avoid certain pending bankruptcy.
I look for their assets to be bought out by 2020 and sold off

 – About 6 months ago.

Worse company ever!
I can get online maybe 2 hrs a day. Most of the time the ping is so high I cannot change pages let alone get to my email. Even service says they cannot do anything about the...

Worse company ever!
I can get online maybe 2 hrs a day. Most of the time the ping is so high I cannot change pages let alone get to my email. Even service says they cannot do anything about the ping. They want u to upgrade to a higher service but then will toggle u down anyway, prices keep going up and service keeps going down just to get u to pay more.

 – About 6 months ago.

These moron's do not listen to customers even with a medical necessity. Wife discharged from hospital with telemetry attached to go yjrough phone lines . Phone, internet video goes down, call made...

These moron's do not listen to customers even with a medical necessity. Wife discharged from hospital with telemetry attached to go yjrough phone lines . Phone, internet video goes down, call made through cell phone talked with uncaring female in Irving texas who states that best they can do is a 4 day repair, and this is it. Talked with her supervisor who now is in Huston Texas says that it is 5pm and everyone going home for weekend. Talked to a real employee manager ...RIGHT...as I am talking a text appears that due date changed to 2 days MEDICAL EMERGENCY!!!! Sorry everyone has gone home for weekend there is a late sift but dispatch closed and cannot be REACHED OUT TO!!! Advised this clown that if anything happens to my wife that her metering does not report data that they will be responsible!!! EVERYONE of these morons need to be terminated. Idiot says that technician will call before they come still not sure what day. That night another text appears that we will be contacted next day via text. about status of repair. 1130 am next day technician will show up between 8 am and noon. He shows up an 1150 am/ Terrific tech, vented to him and he says happens ALL THE TIME with customer service idiots. He came in and looked at ONT optical network box and immediately knew what problem was and went to truck to get new power supply and hardware. I was watching him to repair very closely and he knew what he was doing as I had 30+ years doing I & M, I & R. Less that 15 minutes to repair. He installed new solid state battery back up supply which worked immediately. NO ONE had even tested the line at all per his records! After he left I went to Frontier digital page and found out that I had received over 23 calls from Kaiser telemetry that never went through. Filing with FCC.

 – About 6 months ago.

Lost internet on Saturday, called tech support . Estimated wait time 55 minutes. Took over an hour. Quickest they can get someone out is the following Saturday. Received text confirmation they will...

Lost internet on Saturday, called tech support . Estimated wait time 55 minutes. Took over an hour. Quickest they can get someone out is the following Saturday. Received text confirmation they will arrive on Saturday. On Thursday received text at 4:50 pm they will be at my place between 5pm and 8pm. No one called , no one showed up. Called tech support , waited on hold for over and hour . Technician says they do not know why I received text that someone would be there that day, they only see the original appointment for Saturday. Received text message on Friday that the technician showed up ( a day early or a day late depending on how you lookin at it) they closed out the repair ticket because no one was home when they showed up. Soonest they can reschedule is the following Tuesday. Told them it’s not even legal to send someone out there without letting me know and they went around in circles trying to explain to me how their process works. No answers no internet .

 – About 6 months ago.

I'm 35 years old, so, I'm sure I have alot more disappointment left in life, but still old enough to have had to deal with alot of different people and companies over the years, and Frontier...

I'm 35 years old, so, I'm sure I have alot more disappointment left in life, but still old enough to have had to deal with alot of different people and companies over the years, and Frontier is by far without hesitation the worst company I've ever had the displeasure of coming across. The product offered is subpar, it rarely works as there are constant outages that last for a week or longer, the price keeps going up and up, and customer service is the worst of any place I've ever seen. I've wasted countless hours trying to reach someone and in every case they are either rude, completely useless, and not helpful in any way whatsoever. I do not know how this business is clinging on, but I'm looking forward to the day I read in the news that they went under. I cannot emphasize just how horrible they are.

 – About 6 months ago.

Don’t know where to start... I never get the bandwidth I am paying for. After hours on the phone with the help desk, it will magically get somewhere close then within a day its back to slowness. ...

Don’t know where to start... I never get the bandwidth I am paying for. After hours on the phone with the help desk, it will magically get somewhere close then within a day its back to slowness. I can’t reliably stream Amazon or Netflix.

Now somehow my voicemail got switched to 3 rings. My home message machine can’t pick up in time. Their instructions for changing the number of rings before pick up don’t work. Their help desk people can’t change it. And to turn it off I have to call during work hours.

When it switched from Verizon, I lost channels and the ability to record. After 16 hours on the phone they told me my STB’s were too old. So they proceeded to send me three replacements. The replacements were exactly the same. So I called the help desk, they sent the exact same units again. This continued until I had 12 STB’s stacked in my living room. Finally after sending the CEO a letter, I got a call and I finally got new set top boxes. But they weren’t new they were refurbished... they had scratches on their digital screens and on the frame.

On the bandwidth, they told me my house wiring was at fault. Funny, it worked fine for eight years of FIOS with Verizon... It seems Frontier wants to blame everything on anything else they can.

Frontier makes me want to go back to cable. It is THAT bad.

 – About 6 months ago.

We were sold 12mbps package, but technician told us it was impossible given the system in our area could only support 3. the 12 is in actuality 1-1.8 at best. problem is, Optimum was worse. i no...

We were sold 12mbps package, but technician told us it was impossible given the system in our area could only support 3. the 12 is in actuality 1-1.8 at best. problem is, Optimum was worse. i no long can watch netflix or do anything. up to me, it would be nothing, but I am not making the decision to waste money, my spouse is.

 – About 6 months ago.

Frontier should be shut down - they are the worst company I have every had to deal with. If there is ever a class action suit against them, I will sign up to be one of the complainants....

Frontier should be shut down - they are the worst company I have every had to deal with. If there is ever a class action suit against them, I will sign up to be one of the complainants.

 – About 6 months ago.

Frontier is cancer. For over one year I got around 1.5 to 3 mbit in the evenings and on the weekends. Not enough to stream content in 1080p, let alone 4k. The FIOS package that I was paying for...

Frontier is cancer. For over one year I got around 1.5 to 3 mbit in the evenings and on the weekends. Not enough to stream content in 1080p, let alone 4k. The FIOS package that I was paying for includes a 75 mbit up AND down stream. At times YouTube turned the stream quality down to 144p, which is BELOW VHS tape quality from the 80s!

I called the issues in so many times. Every time I got the runaround, telling me to reset my router and other nonsense. They simply don't pay their peering partners enough and the customers have to deal with the constant bottlenecks.

Then the service went out entirely. I called it in and was told that it will be fixed within 24 to 48 hours. It took them an entire day to admit that there is a local outage. When that deadline ended, I still had no internet connection at all. I called again, just to be told that it now will take another 72 hours. 4 days later and the ticket was still untouched. I called another provider who hocked me up on the SAME day! New box on the garage wall, new wire in the yard, internet running in 2 hours.

I called Frontier and canceled my service. The next day I get an email with next bill. I call yet again, just to be told that I will have to pay for the next month. When I told them that I have plenty of evidence showing that they charged me for a service that I never fully received, they offered to remove the last bill and that I was good to go.

One week later and the bill shows still as being due when I log into my account.

Frontier is the biggest piece of shit company in US existence. Their stock fell from $80 to below $2. NOTHING they do is done right. It is just a matter of time and they will file for bankruptcy. Meanwhile they will continue to screw victims over.

If they send that last bill to corrections I WILL sit down with my District Attorney and ask her to file for fraud charges, as well as a FCC complaint. I will also contact a class action lawsuit attorney. They already got one settled for 80 millions in Minnesota for the exact same shit show. This trash needs to be shut down!

 – About 6 months ago.

I’ll be playing Xbox (only one home), and On (Black ops 4) I’ll shoot one bullet, and I’ll PRESS RELOAD 1 TIME AND IT RELOADS AROUND 12 TIMES. LIKE DANG LET ME JUST MAKE SURE YOU HAVE THE RIGHT...

I’ll be playing Xbox (only one home), and On (Black ops 4) I’ll shoot one bullet, and I’ll PRESS RELOAD 1 TIME AND IT RELOADS AROUND 12 TIMES. LIKE DANG LET ME JUST MAKE SURE YOU HAVE THE RIGHT FREAKIN CLIP

 – About 6 months ago.

I've been reading about them for awhile since I left them. https://www1.salary.com/Daniel-J-McCarthy-Salary-Bonus-Stock-Options-for-FRONTIER-COMMUNICATIONS-CORP.html
Their CEO made a lot of...

I've been reading about them for awhile since I left them. https://www1.salary.com/Daniel-J-McCarthy-Salary-Bonus-Stock-Options-for-FRONTIER-COMMUNICATIONS-CORP.html
Their CEO made a lot of money the last few years, but everytime I called in to get help with my speed package getting changed, they would mess up and explain they can't offer me a faster speed to fix the problem because I am on old technologies and fiber to my house wasn't going to be available. I kept asking tech they would send out and a few took pride in the company but explained they didn't have the budget for a new fiber build like that. Now they got some guy form sears in there, that company just went out of business. These people up top make screwy decisions. Glad to have moved away from their bullshit

 – About 6 months ago.

Talk about a nightmare. I was on the phone forever with one of their reps just trying to ask something about my bill. After 45 minutes, she says "I'm really sorry frontier doesn't care...

Talk about a nightmare. I was on the phone forever with one of their reps just trying to ask something about my bill. After 45 minutes, she says "I'm really sorry frontier doesn't care about the customers, but I do, I'm trying my hardest to fix this for you"

 – About 6 months ago.

Frontier sucks, Their CEO just got an extra 1.1 million dollars added to his salary, but the company cries poverty and can't afford to run new fiber network builds. They HAVE fiber builds in town...

Frontier sucks, Their CEO just got an extra 1.1 million dollars added to his salary, but the company cries poverty and can't afford to run new fiber network builds. They HAVE fiber builds in town but only to Low income housing and dead end streets where noone can afford or wants it. They tell their employees it is all their fault. They tell us customers it was a problem with their automated system, they lie and cram services on your bill you never asked for. They have vendors that don't give a shit what you called in for and will cancel your service and write a new order to make a sale but leave you out of service for days on end. Their service reps don't know anything and will tell you the problem is anything but, and when the tech shows up, they fix it and tell us the service rep just made something up. The techs say they tell their bosses all the problems outside and how to fix them and they say their boss and their bosses boss does not listen or care about the customer. The company has walked upper level management in and out of their doors taking millions and these people don't know shit about the internet. They come from pepsi or hallmark or something totally unrelated and have no f%@king clue of future technologies coming out. If it wasn't for the few nice call reps, and the nice techs that come out, I would leave this piece of shit company for another provider. I hope they get exposed to the public for the uncaring greedy money hungry crooks they are, and everyone on the board of directors is replaced with call reps and field techs who know what the f%@k they are doing in a phone internet and tv company.

 – About 6 months ago.

Called to have voice and "security package" disconnected, FINALLY spoke to a very nice rep who promptly terminated the call. Then tried to schedule a call and "something went wrong on our...

Called to have voice and "security package" disconnected, FINALLY spoke to a very nice rep who promptly terminated the call. Then tried to schedule a call and "something went wrong on our end" with the automated scheduling system. They really do suck!

 – About 6 months ago.

I'm not amused!! 45mins on hold only to have a dropped call or some other natural disaster on the Reps. end. Something needs to change asap. Their stock price is 1.85. Yeah folks almost 200...

I'm not amused!! 45mins on hold only to have a dropped call or some other natural disaster on the Reps. end. Something needs to change asap. Their stock price is 1.85. Yeah folks almost 200 pennies!! Wow.
I've almost had frontier a year. Is this where the probs. start when my warranty type is about to expire?? Another attempt at humor by me. This is B.S. I cant wait 45mins!! I unlike frontier I tenet reps have to work for a living. Get on the ball Frontier Please!!

 – About 6 months ago.

Frontier Communications sucks so freaking bad! Their internet/telephone bundle is the cheapest, most awful thing in existence. ...

Frontier Communications sucks so freaking bad! Their internet/telephone bundle is the cheapest, most awful thing in existence.

 – About 6 months ago.

Worst company in existence, period! Need to call my local news channel to expose this worthless company.

...

Worst company in existence, period! Need to call my local news channel to expose this worthless company.

 – About 6 months ago.

No no no. ...

No no no.

 – About 6 months ago.

...

HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

 – About 6 months ago.

FRONTIER BAILS ON COMMITMENT IN NARROWSBURG, NY
BAILS ON COMMITMENT IN SULLIVAN COUNTY, NY
FRONTIER LETS DOWN CUSTOMERS NATIONWIDE USA
...

FRONTIER BAILS ON COMMITMENT IN NARROWSBURG, NY
BAILS ON COMMITMENT IN SULLIVAN COUNTY, NY
FRONTIER LETS DOWN CUSTOMERS NATIONWIDE USA

 – About 6 months ago.

NO PORTS AVAILABLE - FRONTIER REFUSES TO INSTALL DSL INTERNET
IN NARROWSBURG, NY 12764

COUNT ME IN....
I will hop on-board any complaint or petition against FRONTIER...

NO PORTS AVAILABLE - FRONTIER REFUSES TO INSTALL DSL INTERNET
IN NARROWSBURG, NY 12764

COUNT ME IN....
I will hop on-board any complaint or petition against FRONTIER COMMUNICATIONS!

I cannot bash the customer service reps (granted many are rude) but this is not a customer service problem, it is in fact a problem spawned from the higher-ups and in the back office. They refuse to upgrade infrastructure to service their customers in their contracted service area. Customer service reps can only use the tools given and in their case I believe they are given little to no support with which to do their jobs.

My timeline begins in 8/2018 and continues through today 5/24/2019.

FACTS:

- built new home
- many neighbors have Frontier DSL internet
- scheduled for installation of telephone and internet
- took down incorrect info on me, had no record of installation
- 2nd attempt, lost my phone number
- 3rd attempt, on the schedule, day of install, told me no internet will be installed
- been fighting the battle to get internet installed ever since
- reasons:
- too far from switch office
- dsl is outdated tech, not adding new customers, upgrade is coming
- no port available to hook me up. no plans to add any, EVER!
- I have dealt with reps all the way to the Office of the President DANIEL MCCARTHY.

I HATE FRONTIER COMMUNICATIONS!

Despite my [newly built] home being in their service coverage area and despite being smack between many neighbors who have Frontier DSL Internet, they refuse to install for me. There are no other providers other than Satellite or BlazingHog [sounds promising but too costly]. So, I have a new home, 2 hours from work, with smart-home tech. I have no way to monitor my home remotely, I have no way to control my smart devices remotely or when in the house because smart-home tech requires internet access eg., Google Home, Amazon Echo, etc. I am unable to work from home when weather prevents commuting to the office during winter months.

 – About 6 months ago.

Can we sue these people? I was on a Frontier needs to be shut down mission a few months ago, I literally became obsessed with getting justice. Everything I've read on here has happened to me. ...

Can we sue these people? I was on a Frontier needs to be shut down mission a few months ago, I literally became obsessed with getting justice. Everything I've read on here has happened to me. How can they get away with this??? I know my internet service still SUCKS and they should be paying US to suffer, waiting 15 minutes for a 2 minute video to download? Ppfffttt!! I can't work from home, I don't get important e-mails, seriously, when are we going to take a stand and take these MF's down? So sick of being ripped off. They sold me and I'm paying for more speed than they can deliver, but I'm screwed, also live in a rural area where they're our only option. What a monopoly and terrible, terrible company. Frontier & AT&T, you should be ASHAMED of yourselves. PS - have fun using our hard earned dollars to give yourselves grossly undeserved bonuses or whatever it is you do with our money, it sure as hell isn't being invested in better equipment or service.

 – About 7 months ago.

Still not sure how to receive an e-mail notification that I have a new bill waiting to be paid. Where do they send that too? Didn't receive at any of my e-mail addresses....

Still not sure how to receive an e-mail notification that I have a new bill waiting to be paid. Where do they send that too? Didn't receive at any of my e-mail addresses.

 – About 7 months ago.

we have frontier at my house and it is the worst, we are supposed to have 25mps but we only get like 3 at the most, it constantly goes out, we would switch but nobody else will pick us up....

we have frontier at my house and it is the worst, we are supposed to have 25mps but we only get like 3 at the most, it constantly goes out, we would switch but nobody else will pick us up.

 – About 7 months ago.

When you call to cancel your service, making sure the CS Rep provide you with a confirmation number (Order Number). You will need it to dispute any billing related issue afterward. I learned this...

When you call to cancel your service, making sure the CS Rep provide you with a confirmation number (Order Number). You will need it to dispute any billing related issue afterward. I learned this the hard way and still in the process of disputing charges of services I did not use.

 – About 7 months ago.

A stupid pouring of rain caused my internet to connect, then drop every time I try to do anything at all. The only way I'm accessing this is via LTE on my phone!! I called but was placed on a 50...

A stupid pouring of rain caused my internet to connect, then drop every time I try to do anything at all. The only way I'm accessing this is via LTE on my phone!! I called but was placed on a 50 minute wait and I gave up. I've had it! A few weeks before we had a heavy rain but nothing happened this time it was even much and now its messed up!

 – About 7 months ago.

They’re internet is such ass and they’re staff don’t know jack shit, I’m really pissed because I’m still laying for “high speed” when my ping doesn’t get below 16000...

They’re internet is such ass and they’re staff don’t know jack shit, I’m really pissed because I’m still laying for “high speed” when my ping doesn’t get below 16000

 – About 7 months ago.

Never, ever do I have internet in the evening hours, Frontier is my only option where I live... I call at least 3 times a week for technical support its been a month and I still haven't been able...

Never, ever do I have internet in the evening hours, Frontier is my only option where I live... I call at least 3 times a week for technical support its been a month and I still haven't been able to get through. One hour plus waiting times and usually get a jerk on the chat support who plainly states must be squirrels on the line causing it to go out in the evening time... I dont buy it.. Everyone and I mean everyone I know who has Frontier has the same issues I have. It really sucks to pay a monthly fee for the whole month and only be able to use internet half the time. AHHH!!!

 – About 7 months ago.

BIG PROBLEM...CHECK THIS OUT!!!!!
LOOK AT YOUR Frontier BILL MAKE SURE YOU HAVEN'T TRIGGERED A LATE FEE BETWEEN $4.00 and $5.00.
EVERY frontier BILL HAS A DUE DATE DEPENDING ON WHEN...

BIG PROBLEM...CHECK THIS OUT!!!!!
LOOK AT YOUR Frontier BILL MAKE SURE YOU HAVEN'T TRIGGERED A LATE FEE BETWEEN $4.00 and $5.00.
EVERY frontier BILL HAS A DUE DATE DEPENDING ON WHEN YOUR BILL CYCLES.
SO FOR EXAMPLE IF YOUR Frontier BILL IS DUE ON THE 15TH OF THE MONTH AND YOU PAY IT ONLINE ON THE 15TH YOUR DUE DATE. YOUR PAYMENT REVIEW PAGE WILL SAY 16TH PAY DATE WHICH IS THE NEXT DAY PLUS IT WILL SAY IT TAKES 2-3 DAYS TO PROCESS. THAT LOOP HOLE WILL TRIGGER A LATE PAYMENT EVEN ENOUGH YOU PAID IT ON THE 15TH. SO PEOPLE CHECK YOUR frontier COMMUNICATION BILL NOW...OLD ONLINE SOFTWARE?? IS THIS INTENTIONAL??
IF THIS IS HAPPENING TO YOU GET YOUR MONEY BACK.

 – About 7 months ago.

For ten days now I have had a growing hole at the corner of my driveway and my neighbor's line extending the width of my property. I have to drive over it -- every day. Frontier doesn't give a...

For ten days now I have had a growing hole at the corner of my driveway and my neighbor's line extending the width of my property. I have to drive over it -- every day. Frontier doesn't give a flying f%@k about this. They have fed us a line about someone coming out twice, and went so far as to give me a number that apparently doesn't reference anything and to say, "discuss it with your neighbor."

Discuss what?! I don't expect my neighbor to dig their line down! It's not his fault that his line was damaged and needed replacing.

 – About 7 months ago.

I f%@kING HATE FRONTIER COMMUNICATIONS! They claimed, BEFORE, we purchased our house that we would have "UP TO 6 Mbps" available. WE DON'T EVEN GET f%@kING ONE MPBS. WE ARE LUCKY WHEN...

I f%@kING HATE FRONTIER COMMUNICATIONS! They claimed, BEFORE, we purchased our house that we would have "UP TO 6 Mbps" available. WE DON'T EVEN GET f%@kING ONE MPBS. WE ARE LUCKY WHEN IT IS OVER 500 KBPS. I f%@kING HATE THESE MOTHER f%@kERS. 8 f%@kING YEARS AS THE ONLY ISP and we have been "NO SCHEDULED RELIEF" the ENTIRE f%@kING TIME f%@k f%@k. I WANNA FILL THEIR f%@kING BOX WITH SHIT AND STOMP ON THEIR f%@kING CATS I HATE THEM.

 – About 7 months ago.

I live a rural area of Tennessee. Simply put, Frontier is my ONLY option. I have a child that relies on internet to study and complete school assignments.

Frontier is hands down the...

I live a rural area of Tennessee. Simply put, Frontier is my ONLY option. I have a child that relies on internet to study and complete school assignments.

Frontier is hands down the worst internet service provider and they have blatant disregard for customers.

Every time it rains heavy, my phone has so much background noise that I am unable to hear on it. Or it just stops working altogether.

My internet service in intermittent at best. When it's working, every night at 8:20 PM CST it goes out. You can set your clock by it. It has become the joke in our family. I have now been without internet for 6 days. The average wait time to speak to customer service rep is 60 minutes plus. My husband spent 2 hours on the phone with them Saturday night. He finally hung up after they kept passing the buck. First, tech support said our account had been suspended for nonpayment. How can that be because he was talking on the phone to them that is on the same account. He was sent to customer service only to be told the account wasn't suspended and tried to send him back to tech support. He hung up in frustration.

The equipment is so old and outdated. Many the pedestals are left open with wires hanging out. No pride at all in products or service.

Thanks for giving me a place to vent!!!

 – About 7 months ago.

I called to cancel service in mid April 2019 I was told the way billing is set up service cannot be ended till the end of the month. I reminded them my service started in the middle month and to...

I called to cancel service in mid April 2019 I was told the way billing is set up service cannot be ended till the end of the month. I reminded them my service started in the middle month and to cancel the service returned to Optimum. The mailing label didn't come in 2 weeks I recalled told they have no record of my cancellation and I will be billed for another month including current month equipment disconnected April 30. I'm being billed $10 disconnect fee plus $100. Dishonest poor service run from this company

 – About 7 months ago.

Their website and customer service is set up like a company that has you under contract. Because they do. And they manage to justify this by saying they have stable fees.
Well, if Im not under...

Their website and customer service is set up like a company that has you under contract. Because they do. And they manage to justify this by saying they have stable fees.
Well, if Im not under contract, why would I care about unstable fees? The ONLY reason I agreed is they assured I'd be paying less GUARANTEED for the same services I presently had under Spectrum.
One of their "reps" knocked on my door one day. He had a great spiel about superior service at lower cost. They told me there is no rental fee on equipment. Bill comes.... rental fee on equipment of over $23. And the overall bill is more than my previous service. They knocked on MY door. I didn't go looking for them. And, it seems, these sales reps are not actual employees of the company. And customer service can't answer questions about anything the rep said or did. What's really funny is, when I call customer service to complain about the extra added costs, they have the fortitude to go into a sales pitch about even MORE services I don't need.
Balls like church bells.
So there is no way to eliminate services. Only add. They have complete freedom to suck. They don't really care. They don't have to. They've got you locked.

 – About 7 months ago.

Their website and customer is set up like a company that has you under contract.
They don't really care. They don't have to. They've got you locked....

Their website and customer is set up like a company that has you under contract.
They don't really care. They don't have to. They've got you locked.

 – About 7 months ago.

I've read a lot about North Korea. One feature of living there is that the electricity is on and off constantly. Workers can't get much done if their job requires electricity as it is off as...

I've read a lot about North Korea. One feature of living there is that the electricity is on and off constantly. Workers can't get much done if their job requires electricity as it is off as much or more than it's on. That's what Frontier internet is like for me. It's no for a while, then gone for hours, sometimes days. Complaining about it involves either speaking to someone who barely speaks English halfway around the earth or live chatting with the same person until your service cuts out mid message. They stuff my USPS box with fliers telling me I can upgrade to a faster speed, but when I try to do so, it takes 3 days to get a response at which time they tell me I've already got the fastest at about 1 mbs. I pay for Xbox live, but can rarely use it as games just freeze. Frontier Sucks

 – About 7 months ago.

They are the most low-life a-holes you can deal with! They are CRIMINALS and the STEAL from people. They chrged me 59.99$ for a service that was never installed and on top of that they took me to...

They are the most low-life a-holes you can deal with! They are CRIMINALS and the STEAL from people. They chrged me 59.99$ for a service that was never installed and on top of that they took me to COLLECTIONS for it WITHOUT ME EVEN KNOWING! because when I asked for an appointment for internet service to be installed (order that I cancelled less than 2 hours after) I has just moved across the country and gave them the wrong street number no I never received anything passed the receipt for that same amount, for which I called them to of course dispute because I don't owe for a service I never used and NEVER GOT INSTALLED! their technician never made it to my place BECAUSE I HAD CANCELLED. The bitch on the phone told me that THERE WAS NO PROBLEM that the charges will go to 0 but THAT NEVER HAPPENED! They not only have an account for me which CAN'T BE BECAUSE I NEVER SIGNED ANYTHING OR GOT ANY EQUIPMENT OR SERVICE EVER but they took that charge and took it to collections!!! Needless to say that when you try to talk to their collections department they just try to toss you to the private collection agency they work with or THEY FLAT OUT TELL YOU THAT THEY CAN'T DO ANYTHING BECAUSE THEY ARE NOT ALLOWED! ERE YOU FREAKING KIDDING ME!!!! WHO THE HECK MAKES THE DECISION THEN!. The private collection company says they ALSO CAN'T DO ANYTHING just report that you don't agree back to Frontier. I disputed with the private collection company and FRONTIER WIPPED THEIR ASSES WITH MY DISPUTE SAYING THAT THEY PROVIDED A SERVICE SO THE CHARGE SHOULD BE MADE!! UNBELIEVABLE!! I NEVER HAD A SERVICE INSTALLED!!! I'm an immigrant and THEY RUINED MY CREDIT for their filthy ambition!!!

 – About 7 months ago.

So i worked there for all of 6 months. We had to do some shady shit to you guys and i apologize. We were made to charge router rental fees even though you have your own (which is illegal), we were...

So i worked there for all of 6 months. We had to do some shady shit to you guys and i apologize. We were made to charge router rental fees even though you have your own (which is illegal), we were told if you were moving and we did not service that area you still had to pay to end your contract(which is bs bc you shouldn’t have to pay to move), our techs were shitty and weren’t allowed overtime so they would cancel appointments all the time, we weren’t allowed to give credits over 25$ unless it was out of service (only phone, we don’t credit out of service for internet or tv), we were extremely sales based, Calling because your bill is too high? we still have to try to get you to upgrade and pay more, our retention department has some incredible promotions, like all three services for 130$, most customers paid over 200, which is super not fair, our new customers got these great promotions while existing got a load of shit. And good luck trying to speak with a supervisor.. fyi: our supervisors are almost never “assisting other customers,” when we told them we had a customer who wanted to speak with them they would do anything to get out of the call, and ultimately if you really needed one, we were told to tell you guys it would be a 30-45 minute wait (during that wait you would be on hold on the phone at the supervisors desk while he/she gossiped with other supervisors). I only stayed so long because of the pay. If you can actually get reliable fast service through us, tell them you plan to cancel because it’s so expensive and when they send you to retention tell the agent that you saw an add for all services at x amount of dollars, they will try to price match.

 – About 7 months ago.

I could rant for hours, because thats how much of my time and money Frontier has wasted, but I won't. Let me just say, if you call and ask for something, you won't get it. You'll get...

I could rant for hours, because thats how much of my time and money Frontier has wasted, but I won't. Let me just say, if you call and ask for something, you won't get it. You'll get something else. They will screw up at every interaction, and it will cost you money. They couldn't even do something as simple as add another authorized person to my account. Instead they added my name twice. I'm shaking my head as I type this, it's beyond belief. Frontier could not suck worse if they actually tried to suck worse. Just don't, don't. Do something else. Do anything else. Bashing yourself in the head with a hammer repeatedly is less of a headache than Frontier, and the hospital is cheaper.

 – About 7 months ago.

Frontier wants 2 of the following 4 items to be copied to them: scans of my passport, birth certificate, drivers license, or passport? WTH. For a dsl account? "They can't verify my...

Frontier wants 2 of the following 4 items to be copied to them: scans of my passport, birth certificate, drivers license, or passport? WTH. For a dsl account? "They can't verify my identity?" Why can't they verify my i.d.? They don't know. Something just not clearing.
I told them to find 'that something'. I've lived in the same place for 8 years and have good credit. I just walked out of a phone store with an $800 phone and all they needed to see was my drivers license and a credit card. Not even buying a house requires a passport - are they crazy?
When I called for information on Frontier Internet service only, I got a nice operator, seemed knowledable, friendly. After filling me in on all the plans she informed me that there was a $10 charge on their equipment. What equipment? She didn't know.
I realize that tech changes: but...a few years back all I could get in my area was dsl and it was not all that bad - for the times. The only equipment needed was a phone outlet and a dsl cable which connected the outlet to the computer. A phone was optional if you didn't care if you had phone service inhouse on that outlet, or not. She couldn't answer that question. If I used multiple devices, a modem makes sense. But I'm using one gaming pc and that's it. I realize that sales is not the place to get tech answers and was going to do that after I'd got off line with her. UNTILL: they could not verify my identity, so couldn't verify my credit.

The real deal killer in all this is why they could not 'verify my i.d'. They demand very personal documents to do so and this seriously sounds like a scam. So, no thanks.

 – About 7 months ago.

Absolute garbage as a "hi-speed dsl" internet service. I thought it was bad when it was AT&T. I lose service weekly because the router "loses" the DNS address. Then you get the...

Absolute garbage as a "hi-speed dsl" internet service. I thought it was bad when it was AT&T. I lose service weekly because the router "loses" the DNS address. Then you get the incompetent "Bob" in New Delhi who tells you to power cycle the router. Then you get the bi-montly visit from the service tech who you have to show how to do a ping check and reach the router website to show them how the router dropped it's name and password again and reverted to the factory settings from three years ago. No explanation there. And the random throttling and outright drops of an internet connection, can't explain that either. Oh, and don't forget if your wife is trying to download an episode of a TV show to her kindle or laptop, it knocks everything else off line as it downloads at speeds reminiscent of a good old 56k modem...matter of fact the 56k modem was far more reliable than Frontier. I'm down 5-8 days a month at least. Then they have the nerve to try to sell me a business account, I DO have a home business no thanks to Frontier. I usually just drive to my office to do my work from home, funny isn't it? So if dropped connections, no refunds for lost service, abysmal speeds, bi-polar modems, clueless techs and even more clueless customer service is your thing, send a few rubles Frontier's way.

 – About 7 months ago.

The local phone was dead on one line, and the other was not usable due to the amount of static. Frontier was unable to fix either issue. (!!!). We cancelled the service and moved to another...

The local phone was dead on one line, and the other was not usable due to the amount of static. Frontier was unable to fix either issue. (!!!). We cancelled the service and moved to another provider. They then charged me a $360 early termination fee. Wow.

 – About 7 months ago.

I had a wireless modem that I didn't need to connect to the internet and was being charged monthly for it. I requested twice to return this equipment. The second time they sent me a box and I...

I had a wireless modem that I didn't need to connect to the internet and was being charged monthly for it. I requested twice to return this equipment. The second time they sent me a box and I verified the equipment was returned. The next bill still showed the monthly charge for the equipment. Customer service confirms the equipment was returned, but "cannot" remove the equipment charge from my bill.

 – About 7 months ago.

Biggest rip off company. If want to talk to customer service its india or over seas. Cant understands them and they can't understand you. They dont have clue about your account. Even when you give...

Biggest rip off company. If want to talk to customer service its india or over seas. Cant understands them and they can't understand you. They dont have clue about your account. Even when you give them the account #. Worst experience I've ever had. This is what happens when a foreigner is allowed to buy a American company.

 – About 7 months ago.

i am paying 60 plus bucks a month for what they consider " high speed internet" this internet is slow....... i can stream netflix and use one device at a time otherwise it is unusable. very...

i am paying 60 plus bucks a month for what they consider " high speed internet" this internet is slow....... i can stream netflix and use one device at a time otherwise it is unusable. very annoying. i tested the speed on my computer and it said " your speed is very slow.." very frustrating. i live in a rural area and frontier is my only option... i live in new york. cant wait for spectrum to come out so i can get rid of this laggy ass shit wifi.

 – About 7 months ago.

frontier arbitrarily jumps my bills and promises to remedy but jumps it again and again and has trained liars to promise resolution but never does ........Run by kleptomaniacs with no...

frontier arbitrarily jumps my bills and promises to remedy but jumps it again and again and has trained liars to promise resolution but never does ........Run by kleptomaniacs with no morals...................Unregulated utility with a sadistic desire to punish its customers.

 – About 7 months ago.

Personally, I love the fact Frontier decides to cut my internet at random while in the middle of intense competitive gaming. It really helps get my heart rate up as I scream at the monitor for making...

Personally, I love the fact Frontier decides to cut my internet at random while in the middle of intense competitive gaming. It really helps get my heart rate up as I scream at the monitor for making me lose another match. Pure Perfection! And even though I live RIGHT NEXT TO THE f%@kING SERVER HOUSE my latency of 683ms is absolute perfection when split-second decisions are required for MY f%@kING JOB! EAT MY ENTIRE ASS FRONTIER I HOPE TO f%@k YALL SEE THIS

 – About 7 months ago.

Moving out, called to cancel Internet only service, 45 minutes on hold, ping pong between several departments, and waiting...
After about an hour back to the same department I called first, the...

Moving out, called to cancel Internet only service, 45 minutes on hold, ping pong between several departments, and waiting...
After about an hour back to the same department I called first, the rep said I'm going to handle this for you (as a favor, with a $9.99, termination fee) since the other department is not responding?! OK, so they send me a sticker and a box, I returned the equipment accordingly, however after a few months, I get a bill from frontier a charge of $100. Here we go again, after 30 minutes hold, the rep tells me it is due to un-returned equipment???? But I did. she ask for tracking number? I don't have the receipt anymore, however I said it is your equipment with a serial number and ID, that is how you track and associate customers and accounts over the net, you have the info. why asking me? May I talk to a supv. of course, after another 15 minutes hold, she came back, I'm sorry there are no Supv. available at this time but I'm in process of crediting back your account just hold for a short while! All fun and games I guess. She comes back, "I can't do it myself, but I noted on your account, escalated and it will be credited back by my superiors". OK, thank you. Keeping my fingers cross not to get another bill in few months.

 – About 7 months ago.

Frontier sucks so bad. Tried to connect my frontier account to HBOGo. Wouldn't let me sign in. I called in to ask customer service to fix it. Waited over an hour.... Never again....

Frontier sucks so bad. Tried to connect my frontier account to HBOGo. Wouldn't let me sign in. I called in to ask customer service to fix it. Waited over an hour.... Never again.

 – About 7 months ago.

My internet stops working whenever it rains hard. I live in a maritime climate! Can I just not pay my bill in the rainy months?...

My internet stops working whenever it rains hard. I live in a maritime climate! Can I just not pay my bill in the rainy months?

 – About 7 months ago.

Brockport, NY
This is the WORST company that I have ever dealt with. They don't care about their customers. We have internet (DSL) and phone with them and our internet has never worked...

Brockport, NY
This is the WORST company that I have ever dealt with. They don't care about their customers. We have internet (DSL) and phone with them and our internet has never worked right. Every time it rains we lose service. My husband and I are both Electrical Engineers and told them that something was corroded. For years they would come out and "fix" it, but again it would stop working when it rained. About a year ago a different technician came out and took the cover off the box on the pole and what did he find. That's right a corroded box. He fixed this and everything was working again, until about 6 months later. Again when it rains we lose service. Every time we call Technical Support we have to wait on hold for almost an hour before we can talk to someone. Then they have to contact Dispatch through CHAT. Wtf, really CHAT. They can't call each other, can't give you their supervisor or manager. This company is a f'ing joke. Stay away from Frontier!!!

 – About 8 months ago.

I have never seen a company more incompetent. I originally called because I noticed the company jacked my internet service rate 40% over a 6 month period without any communication about why it was...

I have never seen a company more incompetent. I originally called because I noticed the company jacked my internet service rate 40% over a 6 month period without any communication about why it was happening. After spending over an hour waiting in the chat queue to speak with someone, the person finally agreed to lower my rate if I signed a 2 year contract. I was ok with that. Then they told me I needed to have a technician come to my home to install a new router. I explained my router was fine and was recently replaced and I just wanted the lower rate. They insisted that I had to have a tech come out so I took half a day off work (costing me PTO). When the technician arrived, he said, "You don't need a new router. This is the 2nd person already today that this has happened to." So when I got to work, I got back on the chat queue to complain (another hour wait) and they were less than apologetic and stated they would not grant any credit toward my bill for the inconvenience. When I arrived home that evening, my modem magically was not working anymore. After working a 12-hour shift, I waited an hour and a half in the queue again (using my own cell phone data since my internet wasn't working). With the hopes they could fix it remotely they ran tests for 45 minutes and said they couldn't figure out the problem. They told me I would need to schedule an appointment and possibly pay repair fees for a technician to come out again. I told them I just wanted to cancel my service. They then transferred me to someone to waste another 30 minutes telling me they were sorry and finally giving me a contact number to call and cancel. When I called to cancel, the service told me the office was closed and that I would need to call back during normal business hours (and the operator gave me all the wrong numbers to press to "expedite the phone menu"). So I call this morning to cancel my service during normal business hours and waited over a half hour to speak with someone. Then they told me they would have to charge me to the end of the billing cycle (which is today) and then said, "It would have to have been disconnected since yesterday" and I said, "It has not been working since 2 days ago." Then they said I would be charged a $9.99 fee to disconnect my service. Such a stellar company! I am pretty sure Frontier Communications is consulted by the Devil to know how to torture people.

 – About 8 months ago.

This is the worst company I have ever worked with....

This is the worst company I have ever worked with.

 – About 8 months ago.

I AM A DISABLED VETERN IN A WHEEL CHAIR. WHEN THIER TV BOX MALFUNCTION THEY WANT ME TO CHANGE BOXES WITH MY OTHER TV THAT I CANNOT DO I AM GOINT TO ANOTHER SERVICE...

I AM A DISABLED VETERN IN A WHEEL CHAIR. WHEN THIER TV BOX MALFUNCTION THEY WANT ME TO CHANGE BOXES WITH MY OTHER TV THAT I CANNOT DO I AM GOINT TO ANOTHER SERVICE

 – About 8 months ago.

Man, do I just hate this f%@king company. Been tolerating them for 10+ years and finally moving. Can't wait to ditch them! Oversubscription at most remotes and refuses to upgrade anything. All the...

Man, do I just hate this f%@king company. Been tolerating them for 10+ years and finally moving. Can't wait to ditch them! Oversubscription at most remotes and refuses to upgrade anything. All the while raising prices.

 – About 8 months ago.

Frontier sucks ...

Frontier sucks

 – About 8 months ago.

Frontier Communication has given me the worst service I've ever had out of a cable company they should not be a cable company they are not customer friendly they do not take care of requests I...

Frontier Communication has given me the worst service I've ever had out of a cable company they should not be a cable company they are not customer friendly they do not take care of requests I called every single month in the year that I've had Frontier Communications and they could never get my billing right. They do not care at all about their customers.

 – About 8 months ago.

My girlfriend has Frontier a's her ISP and I've never had so many drop outs with any other provider in my life. If you run the app IFTTT on your phone, enable the connection loss routine and...

My girlfriend has Frontier a's her ISP and I've never had so many drop outs with any other provider in my life. If you run the app IFTTT on your phone, enable the connection loss routine and you'll be shocked. In January on the 18, it dropped out 45 times from 5am to 7pm that day. This is not acceptable and she's agreed to drop them and go for cable Internet service. I have COMCAST and it's 12x faster and not near as many drop outs.
Frontier,you suck the big one.com bye bye

 – About 8 months ago.

I am HAPPY to be a former Frontier Customer as of last week. I switched to Metronet for both my internet and phone. It is faster and comes at a lower price overall....

I am HAPPY to be a former Frontier Customer as of last week. I switched to Metronet for both my internet and phone. It is faster and comes at a lower price overall.

 – About 8 months ago.

I added the baseball package two years ago and decided the next year to not renew BUT frontier chose to automatically renew and I hadn't called in time to not be billed. I was aware of their...

I added the baseball package two years ago and decided the next year to not renew BUT frontier chose to automatically renew and I hadn't called in time to not be billed. I was aware of their underhanded practice this year and called in January to make them aware in no uncertain terms that no renewal this year and asked for a conf# and was told none was needed.i received my next bill and tucked away on page 4 of the bill was a notice of auto renewal so I called again and got a conf# which was ignored.. my bill came today with billing for the baseball package

 – About 8 months ago.

Had an open ticket last week for Frontier to come a simply move a jack so we could move the router to a better place. Appt was Thursday 8:00am -12:00noon. They were a no call, no show. When I...

Had an open ticket last week for Frontier to come a simply move a jack so we could move the router to a better place. Appt was Thursday 8:00am -12:00noon. They were a no call, no show. When I called for status, they said it was closed as complete.... How? nobody cam, nobody called, nobody sent a text... They offered to open a new ticket and re-schedule me. I though that was unacceptable, so I called their "Office of the President", basically customer escalations department.. They were able to get me scheduled for Friday 8:00-12:00. So Friday... while I was waiting, I saw a Frontier truck next door to my house, working to setup new service since they just moved in. At 10:00, I was watching out my front window at the tech inside their interface box right in front of my house when- zap- my service was cut-off completely. I figured this was temporary while they were working on neighbor's new setup. Nope! Tech left and my service was still down. Nobody ever came to my house and I was still down. Again, 12:00 came and went, no call, no show fro the jack move. So, back to the Office of the President... they found that the local Frontier dispatchers moved my jack relocation appointment to 11 days out without ever notifying me. Boy, was I mad.. But what about my service being completely down? That is also scheduled until 11 days from now. They are going to leave me down, dead in the water for 11 days even after my service interruption was caused by them... How dare they? They do dare. I called Saturday, same story, repair order is scheduled for 10 days out. Apparently, whether they caused it or not, this is their lowest priority, and I am forced to be down until they get around to it... If only I had other options, I'd cut ties with them so fast..... but there are no other options and they know it. To the customer, they say F.O... This is so not right; if they broke it, they should fix it faster than 11 days. Don't you think??

 – About 8 months ago.

Losing SNY was the last straw...

Losing SNY was the last straw

 – About 8 months ago.

Frontiernet has introduced SO many idiotic and sometimes contradictory router policies that not only does their route flapping cause many WiFi routers to often temporarily lose their gateway, but...

Frontiernet has introduced SO many idiotic and sometimes contradictory router policies that not only does their route flapping cause many WiFi routers to often temporarily lose their gateway, but sometimes the harmonics cause entire sections, cities or even whole counties, to go offline, and the most pathetic thing is that even their third and fourth tier network support people have NO idea what’s going on.

 – About 8 months ago.

Frontier Network Upgrade Projects: https://frontier.com/resources/network-upgrade...

Frontier Network Upgrade Projects: https://frontier.com/resources/network-upgrade

 – About 8 months ago.

Higher Internet Speeds Now Available For Much of Rural Martin County (Offer By Frontier)
https://www.keyc.com/story/40248023/higher-internet-speeds-now-available-for-much-of-rural-martin-county...

Higher Internet Speeds Now Available For Much of Rural Martin County (Offer By Frontier)
https://www.keyc.com/story/40248023/higher-internet-speeds-now-available-for-much-of-rural-martin-county

 – About 8 months ago.

No phone in Long Beach for 5 days and all Frontier can say is "WE ARE WORKING ON IT". If you have an outage work 24/7 to correct the problem. What the hell are we paying you for?

No phone in Long Beach for 5 days and all Frontier can say is "WE ARE WORKING ON IT". If you have an outage work 24/7 to correct the problem. What the hell are we paying you for?

If it was your 90 year old grandmother who lived alone, only had a land line phone, and was out of communication I'll bet you would have it fixed in an hour.

I was a customer with the Charter before Frontier purchased the lines. In 15 years I never waited more than 24 hours to have my service corrected .

Soon to be an X- Frontier customer

 – About 8 months ago.

Ok, so now Frontier can't come to an agreement with Sports New York (SNY Network) and just at the beginning of the baseball season they drop the channel which means no Mets coverage. For some of...

Ok, so now Frontier can't come to an agreement with Sports New York (SNY Network) and just at the beginning of the baseball season they drop the channel which means no Mets coverage. For some of you reading this, that might seem like they are doing me a favor, but for me it's so damn cheap of them, which is the company's MO. I already spend an extra $10 a month for the Sports Package'. You would think that this channel would be included in that package but noooooo!
I finally got them to come out and replace my modem which was one I have been renting from Frontier for the last six years. I got stuck with Frontier when they bought out ATT Uverse, which was a wonderful company with terrific customer service. Whenever I had a complaint they always mitigated it by 'comping' with higher speed wifi for six months, or not charging me for the cable box rental. Whenever you talk to Frontier it's like they are doing you favor by answering the phone.

 – About 8 months ago.

I quit Frontier more than five years ago, but they still keep delivering their phone books. The 'funny' thing is the way they do it:

https://youtu.be/hkwC7Ov4T9E...

I quit Frontier more than five years ago, but they still keep delivering their phone books. The 'funny' thing is the way they do it:

https://youtu.be/hkwC7Ov4T9E

 – About 8 months ago.

After a year of crappy service I finally cancelled. Now I am being sent to collections for non-payment for services I never received. After being on calls/hold with the company several days and...

After a year of crappy service I finally cancelled. Now I am being sent to collections for non-payment for services I never received. After being on calls/hold with the company several days and wasting hours of time, still no resolution. This is ridiculous!

 – About 8 months ago.

Hey everyone, I'm in sales for AT&T and can get you better internet! Shoot me an email at wd1050@att.com and mention this post and I will hook you up with a special discount. Cheers!...

Hey everyone, I'm in sales for AT&T and can get you better internet! Shoot me an email at wd1050@att.com and mention this post and I will hook you up with a special discount. Cheers!

 – About 8 months ago.

Too frustrated with Frontier, I’ll give up. Will have spectrum buy out my contract and hope to cut the cable, maybe. Frontier is terrible and not worth more frustration! Technical support tried so...

Too frustrated with Frontier, I’ll give up. Will have spectrum buy out my contract and hope to cut the cable, maybe. Frontier is terrible and not worth more frustration! Technical support tried so hard; but...

Replaced multiple routers only to continue with WiFi failure, all done now!