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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,596 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 13 hours ago.

Their tech support is embarrassing, their services are dated (i.e. you can only record two channels at a time on the DVR; most other companies allow TEN), their "TV anywhere" app doesn't...

Their tech support is embarrassing, their services are dated (i.e. you can only record two channels at a time on the DVR; most other companies allow TEN), their "TV anywhere" app doesn't work.
And NOW they only want to send me a bill by email, otherwise there's an additional charge. Well, my response to them was, "if you intend to get paid, then mail me a bill like the rest of my utility companies".
Will you join me?

 – About 14 hours ago.

Hello guys,
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 – About 15 hours ago.

Disconnection nightmare.

Disconnection has taken 3 months. THEY BILL YOU FOR EQUIPMENT BUT DO NOT KNOW WHAT THEY ARE LOOKING FOR - NO DESCRIPTIONS / NO SERIAL NUMBERS.

The...

Disconnection nightmare.

Disconnection has taken 3 months. THEY BILL YOU FOR EQUIPMENT BUT DO NOT KNOW WHAT THEY ARE LOOKING FOR - NO DESCRIPTIONS / NO SERIAL NUMBERS.

The billing supervisor told me they were sending EMPTY THREATS to collect the equipment in hopes you return it. That is HARASSMENT.

They also included state taxes and federal fees on the equipment bill for cable services that were disconnected 3 months ago. THAT IS FRAUD!

They asked for a tracking number as proof I returned a set top box, but they generated the shipping - they have the tracking number. I was told that was a whole different company.

It's time for a lawsuit.

 – About 1 Day ago.

This is going to be a long one, because my experience with Frontier has been THAT bad. A while back they bought Verizon and became my ISP be default, and I figured that they couldn't be any worse....

This is going to be a long one, because my experience with Frontier has been THAT bad. A while back they bought Verizon and became my ISP be default, and I figured that they couldn't be any worse. I was SOOOOO wrong.

There was a two-week escapade about 6 months ago, in which my old Verizon modem stopped working on their network. I called and complained a couple days later, and the technician they were supposed to send over didn't arrive on the day she was supposed to. A replacement model was supposed to arrive in the mail the day before as well, but it arrived two days late, and still no technician. I called and complained again, and they rescheduled a technician for about 3 days later. ANOTHER modem was mailed to me the day before, and it was identical to the one I received at the beginning of that week - and when the technician finally arrived (days later, and late), he was astonished to find that Frontier had sent me the WRONG MODEM; this model was being phased-out, and wouldn't work on their network any better than my Verizon modem did! I called and complained, and two days later they sent me a replacement modem, this time a current model. The technician arrived the next day (on time, for once), hooked it up, re-connected me to the internet, and everything was hunky-dory...

...until about two weeks ago. This time my internet connection began flickering on and off, and most of the time when it worked smoothly, my connection speeds were slower than back when I used a dial-up connection. On my old 386 Compatible. In the *1990s*.

I called them after a couple of days (I gave them the benefit of the doubt, and time to fix what I assumed was a network glitch, which in hindsight I shouldn't have done) the operator/network technician/whatever they call them walked me through the usual connection testing BS, which is about as useful as self-diagnosing yourself for Thetans using an E-Reader. They told me they'd send a technician over the next day, and said the earliest they could schedule one for was 8PM - which is a weirdly late hour, but being sort of a night owl, I wasn't going to complain. The technician arrived at 10AM, catching me completely off-guard. It turns out that the technician didn't screw up, the operator did - their people don't make house calls after 5PM, so he never would have shown-up at the time the clueless operator scheduled him to! To his credit, he did find that my connection was set at a higher speed than the LAN could handle, replaced a problematic phone line, and examined the hell out of all of my hardware and software, finding no other problems. The junction box and phone lines were found to work normally as well. My internet connection was back up to speed, and everything seemed fine...

...but about a week ago, the same problems returned. A few days ago, my connection speed suddenly plummeted from about 5Mb/sec to 5Kb/sec, all in the space of a few seconds, at almost exactly 4:45PM - it was like someone flipped a switch, and my connection speed dropped TWENTY-FOLD. It remained that slow for at least TWELVE HOURS, during which I struggled to watch videos, download files, and even open webpages. It was never this bad on my 386 and it's dial-up connection, even in the early 2000s when it urgently needed to be replaced - and here I'm paying Frontier for a reliable high-speed DSL connection that they refuse to provide!

When I called Frontier and complained, they ran me through the same BS "connection measuring" ritual, found no problems on their end (and how could their service possibly be faulted?), and told me that the problem was just "too many people trying to connect to the internet". Yeah, classy move Frontier, blame your failures on your other customers to try to turn them against each other. Now my internet connection is slow when I have it, but constantly intermittent, so I usually don't. I'm not even sure I'll be able to post this message when I finish writing it.

Bear in mind that I don't live way out in a remote rural area, where a fast internet connection is hard to achieve. I'm in Claremont, California, which is wedged right between Los Angeles and San Bernardino counties, in the famous Inland Valley. Our telecommunications infrastructure is some of the most powerful in the world, to say nothing of the country, and most of my fellow Claremonters have been using the internet frequently for nearly 20 years without this problem surfacing. The only POSSIBLE reasons I could be having such a poor connection is if Frontier is either mismanaging their ex-Verizon software, or their tinkering with the local infrastructure has unwittingly damaged it.

I'm getting tired of Frontier's BS, and if they don't deliver the service they're CONTRACTUALLY OBLIGATED to provide for the money I'm spending on it, I'll vote with my feet.

 – About 2 days ago.

For f%@ks sake, my life's pretty much been a nice, warm, shit sandwich but after reading some of these comments I don't know WTF to think about humanity anymore!!!!

I'm from...

For f%@ks sake, my life's pretty much been a nice, warm, shit sandwich but after reading some of these comments I don't know WTF to think about humanity anymore!!!!

I'm from the 909 I.E. CA. Not Canada!!! ⌐⌐

OH shit I almost forgot,
"Frontier..."f%@k everything about you!!!"
Verizon..."f%@k you for leaving this pile of foul smelling shit called Frontier at our feet!
This is NOT the way you treat your valued customers, this is how you treat people you dislike greatly!!!


 – About 2 days ago.

I wish I could still get my internet through dial up (where your phone makes that hideous noise) or those free AOL dics, because then my internet would be hell of a lot faster then Frontiers!!! The...

I wish I could still get my internet through dial up (where your phone makes that hideous noise) or those free AOL dics, because then my internet would be hell of a lot faster then Frontiers!!! The worst part is It's the only internet provider in my area. If I keep getting rude, condescending C.S. reps or lame letters that say " yeah, yeah we hear your complaint!" I might just have a rental coming up for cheap!

 – About 5 days ago.

I have lived in Florida for three years..this company BITES!! I think i have had them out here a total of 10 times if not more. Internet goes down more than it is up, phone service as well..I think...

I have lived in Florida for three years..this company BITES!! I think i have had them out here a total of 10 times if not more. Internet goes down more than it is up, phone service as well..I think i have heard all of the excuses from customer service. I sit here today and as usual all the internet does is buffer. What exactly am i paying for? High demand area bull crap!

 – About 5 days ago.

Moved from one apartment to another in the same complex. The entire complex is wired for fios. We set an appointment for the day we moved to have a technician come out and activate our ONT box at the...

Moved from one apartment to another in the same complex. The entire complex is wired for fios. We set an appointment for the day we moved to have a technician come out and activate our ONT box at the new apartment. No one showed up. We then called and got told our appointment was cancelled. They refused to remote activate the box. Talked to multiple supervisors (Daryn and Claudia). Were told it would be another week before they could send someone out to scan the ONT boxes barcode to activate the service.
To make matters worse my girlfriend works for the development company who made the apartments and they have in several instances remote activated ONT boxes in the past.
This is clearly unacceptable. To top it off frontier charged my business line double in December. After speaking with them several times and waiting nearly a week I have yet to receive a refund for the 2nd invalid charge.

 – About 5 days ago.

-Sykes
-Chavies,Ky
-40% of your calls are routed to that call center
- Your welcome Idiots...

-Sykes
-Chavies,Ky
-40% of your calls are routed to that call center
- Your welcome Idiots

 – About 1 Week ago.

this company is the biggest hunk of shit. The wifi signal always in and out in and out cause a bunch of baboons made this shit. f%@k you frontier just f%@k you you fat piece of money hungry shit ...

this company is the biggest hunk of shit. The wifi signal always in and out in and out cause a bunch of baboons made this shit. f%@k you frontier just f%@k you you fat piece of money hungry shit

 – About 1 Week ago.

What a bunch of lying, incompetent morons. I hope the owners of this company die horrible deaths. ...

What a bunch of lying, incompetent morons. I hope the owners of this company die horrible deaths.

 – About 1 Week ago.

To the guy making political rants, this is not the right site. This is the site to complain about Verizon's little brother....

To the guy making political rants, this is not the right site. This is the site to complain about Verizon's little brother.

 – About 1 Week ago.

Assholes want to charge me to send me a paper bill, even though I can NOT access my bill on line. Figueres, FCC filing time again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

Assholes want to charge me to send me a paper bill, even though I can NOT access my bill on line. Figueres, FCC filing time again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 1 Week ago.

As a former employee, i know EXACTLY what kind of company Frontier is!
They discriminate against older employees and will in FACT harass them until they quit!
They reward all those who...

As a former employee, i know EXACTLY what kind of company Frontier is!
They discriminate against older employees and will in FACT harass them until they quit!
They reward all those who lie, cheat , and steal and you don't dare mention you are a christian or you will be harassed until you quit!
They do in FACT charge customers for speeds they don't get and when questioned about it by an employee, AGAIN they will be harassed and discriminated against until they quit!
Frontier did in FACT accept hundreds of millions in grants meant to upgrade the MIDDLE MILE so that ALL internet providers could use the network yet they in FACT spent the money to improve THEIR bottom line by upgrading only END mile facilities that only helped THEIR customers which is in FACT a Federal CRIME!
They do in FACT deliberately sabotage CLEC circuits and POTs lines which is also a Federal CRIME!
They in FACT have had and continue to have prominent state politicians ON THEIR PAYROLL that influence and or directly make decisions impacting internet and phone service!
Yet ANOTHER Federal CRIME!
Their buildings and facilities are in direct violation of ADA and OSHA laws and if you bring it up you WILL be fired or AGAIN they will harass you until you quit!

 – About 1 Week ago.

The FCC gives CAF funding to frontier to add internet to rural areas 1.5Mbps will be average no matter what u bouy Your tax dollars at work ? Either 0o8YVZwrite to the FCC or your attorney general or...

The FCC gives CAF funding to frontier to add internet to rural areas 1.5Mbps will be average no matter what u bouy Your tax dollars at work ? Either 0o8YVZwrite to the FCC or your attorney general or pick a day to drop all services internet direct and dish tv

 – About 1 Week ago.

so what is it that you guys do around here...

so what is it that you guys do around here

 – About 1 Week ago.

I'm Pickle Rick!...

I'm Pickle Rick!

 – About 1 Week ago.

frontire makes me want to jam a dildo up my a ss...

frontire makes me want to jam a dildo up my a ss

 – About 1 Week ago.

f%@k frontire...

f%@k frontire

 – About 1 Week ago.

I am from Plymouth WI. I am adding my town and state because this site always changes it to a different location. Anyway I started using Frontier for the second time in my life Aug. 2016. Since...

I am from Plymouth WI. I am adding my town and state because this site always changes it to a different location. Anyway I started using Frontier for the second time in my life Aug. 2016. Since then all I deal with is Fraud and Extortion. Latest incident is my internet has not been working since the beginning of Nov. Today is 12/4/2017. There has been 3 - 4 help tickets given to me to get this problem corrected. In each instance each previous ticket was closed and I still do not have service. Both their on line chats and my phone calls to them indicate that they will call me when my service is back on. It never happens. When I contact them again why it does not work they say it was fixed on such a such date. Well........it never worked. But they have a policy that they keep charging if they show it on even though the customer does not have a clue they fixed it. The voice messages that the technician leaves on my phone versus the information I get from customer service or technical service never match what I am being told from the field technician. When I ask why the previous tickets were closed they always respond that it was an error. I went to the FCC. gave me a contact of Michelle Wexler. My emails to her are not being answered either. Frontier is the only option I have where I live. My neighbors 500 ft away have stellar service. I DO NOT UNDERSTAND.

 – About 2 weeks ago.

Why the hell isn't automatic billing a thing yet? My wifi has been out for 5 days because I can't get a competent employee that knows how to pay my bill, and I have coursework that needs to be...

Why the hell isn't automatic billing a thing yet? My wifi has been out for 5 days because I can't get a competent employee that knows how to pay my bill, and I have coursework that needs to be done online, I've looked into switching so many times, but frontier is literally the only internet provider where I live, help!

 – About 2 weeks ago.

I have always had paper billing forever!!!!!
These assholes are now telling EVERYONE THAT THEY ARE NOW BEING PUT ON PAPERLESS,!!!!! You can opt out, but there...

I have always had paper billing forever!!!!!
These assholes are now telling EVERYONE THAT THEY ARE NOW BEING PUT ON PAPERLESS,!!!!! You can opt out, but there MAY""""""""""""""""" be a monthly charge for that, and they don't say how much. FCC filing time once again. I am in Los Angeles County and NOT OTTAWA CANADA!!!!!! as Frontier states .IDIOTS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! File with the FCC IMMEDIATELY if you get charged for paper billing as there is NOTHING saying how much it will be!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 2 weeks ago.

Verizon FIOS really f%@ked up selling to Frontier. these assholes are rude pompous little jerks. Bojycott this company. Called and asked about getting service. Guy asks my name and address. takes...

Verizon FIOS really f%@ked up selling to Frontier. these assholes are rude pompous little jerks. Bojycott this company. Called and asked about getting service. Guy asks my name and address. takes a pause and says oh you have AT&T. I say yeah I want to switch to fios since I used to have Verizon FIOS in another city. Idiot says oh you can not have isp's. WTF? And gives me some legalese from some obscure law. then asks me why I want internet access ?and for what purpose? WTF? So what I came away with is this- Frontier will never get a cent from me the rest of my life. Way to go Verizon - not!!

 – About 2 weeks ago.

Good day,

Are you interested in a loan? long or short term, and you were denied a loan from the bank? Need a personal loan? Business Loan? unsecured loan? quick and easy loan?or any other...

Good day,

Are you interested in a loan? long or short term, and you were denied a loan from the bank? Need a personal loan? Business Loan? unsecured loan? quick and easy loan?or any other form of loan you need. Your loan will be granted to you between 48 to 72 hours contact me via my e-mail address: angel.loan.investment@gmail.com

Regards
Steven Goodman

 – About 2 weeks ago.

We were charged $4.40 per minute for an international call. When we called Frontier they took forever to pick up and finally an agent told us he could do nothing. I asked him where the rates are...

We were charged $4.40 per minute for an international call. When we called Frontier they took forever to pick up and finally an agent told us he could do nothing. I asked him where the rates are posted on the Internet and he could not direct me there. I was promised a call from his supervisor who never called back. No wonder the company has become such a dinosuar.

 – About 2 weeks ago.

On hold for an hour just to ask questions about phone service. Still 4 ahead of me in queue. Agents are terrible. All we get are robo calls and have no easy way to block them. Why are we still paying...

On hold for an hour just to ask questions about phone service. Still 4 ahead of me in queue. Agents are terrible. All we get are robo calls and have no easy way to block them. Why are we still paying $100 a month to them? cancelling Frontier CT today!

 – About 2 weeks ago.

LOL - NONE OF IT IS TRUE , LOL

I'm going left because its better in a modern day society such as ours. ...

LOL - NONE OF IT IS TRUE , LOL

I'm going left because its better in a modern day society such as ours.

 – About 2 weeks ago.

Im starting to think that maybe frontier isnt so bad after all. Sure every company has its problems. ...

Im starting to think that maybe frontier isnt so bad after all. Sure every company has its problems.

 – About 2 weeks ago.

Id like to believe this was a what would you do moment, apparently I would freak out . lol

At least I didnt stalk no one. And furthermore I certainly do not hate anyone just real...

Id like to believe this was a what would you do moment, apparently I would freak out . lol

At least I didnt stalk no one. And furthermore I certainly do not hate anyone just real disgusted.

Here my family tried to help me get away from the black mark I had behind me and I didnt understand any of it.

 – About 2 weeks ago.

Ya know I think I love to VENT. LOL Dont ya just love how certain tv stations on tv really like to push the evil crap and try to get others to go out and kill for them with their not so subtle ways? ...

Ya know I think I love to VENT. LOL Dont ya just love how certain tv stations on tv really like to push the evil crap and try to get others to go out and kill for them with their not so subtle ways? I do appreciate that no one has listened to them yet- seem to be trying to target me in sometimes subtle and sometimes not so subtle ways. lol and yet it did not work - YET.

Lord Miller and Uncle Stinky are the evilest piles of poop stirrers I ever seen. The lies they make up trying to get moronic power hungry delusional minions to go after the American people- oh my - you really are a sick beast. Get out.

And if others were testing you and me - I can test back and for the jack ass that sat on my computer and tried to tell me -I WAS EVIL- Screw you with a capitol S.

I never was into this stuff and to hand me a computer with a toy gun and bash my head in while you forced me to play a fake shooter game on the internet- you go to hell too. Stop trying to tell people in this country that we have to target people for the death cult- no one likes you.Oh you can pretend that they minions you send to me are haters of me- but they get paid to think that way.


That way it LOOKS LIKE EVERYONE HATES ME. Just like everyone runs around wearing stuff that can make anyone paranoid at any given time -that way a bunch of people can be like oh it must mean me. Is designed to make people paranoid and scared.


I remember being taught this stuff at school- but really I got the education of a lifetime while on the internet cess pool.

I do believe everyone has the right to life liberty and the persute of happiness but then you tread on me and my family for your delusional revenge of whatever it is YOU think i am responsible for when I had nothing to do with your stupid culty stuff in the first place.


YOU ARE THE ONES THAT WANT BLOOD. NOT ME!!!!!!!

 – About 2 weeks ago.

btw I hate the color purple OPRA!!!!!!...

btw I hate the color purple OPRA!!!!!!

 – About 2 weeks ago.

and if your so worried about the white epidemic the why dont you do something about it and go after the un? Instead of white girls?

Sick individuals. Of course there are plenty of people...

and if your so worried about the white epidemic the why dont you do something about it and go after the un? Instead of white girls?

Sick individuals. Of course there are plenty of people that were not white that the cult goes after too. So its just whomever they decide to pick on at the time for whatever reason. Like I cant say I was abused or that my family was abused - no cant do that- thats not the way they want to prep their victims.

Oh I so wish the culty stuff was stopped dead in its tracks.

 – About 2 weeks ago.

Matter of fact Im leaving this town- seems to have a lot of issues of the past that I just cant jive with. People come to this town to die.Id run far away from hollywood if I was people- I personally...

Matter of fact Im leaving this town- seems to have a lot of issues of the past that I just cant jive with. People come to this town to die.Id run far away from hollywood if I was people- I personally dont understand how you people can hang out there. The cult is thick and gross and mentally derranged. I hate tv. Watchig them target people and pick and chose like thsi is nazi germany- just go to thell already youre nothign but sorry ass greedy little puke buckets that pretend youre good - i see through all of you.

 – About 2 weeks ago.

And just how did my brother survive that accident back in th elate 80s , when he was hooked up with another red girl- ya know what I mean. They are the ones that stole grandmas items and I had to go...

And just how did my brother survive that accident back in th elate 80s , when he was hooked up with another red girl- ya know what I mean. They are the ones that stole grandmas items and I had to go get them back -which they laughed and I really didnt get them all back just some of them. That car was totaled beyond anything anyone should have ever lived through- I got the pics of it, there is no way he would have lived let alone have the injuries he had. Just what is that about? The guy at the funeral home when I buried my granny said that he was at the scene and that my brother hit a po po car and kids were hanging out of the windows and such- and as usual the same old story. I think that certain people in this country LOVE TO PICK ON AND KILL MEMBERS OF MY FAMILY.


No this cult stuff that is perped by certain people in power- you got some issues that need addressed. YOU ARE OLD. TOO OLD FOR ME. Here have your stupid t pee.

no more killing period- no more setting people up either!

 – About 2 weeks ago.

And my husband is a good guy and so is the rest of my family. I think people get so scared of the cult they do what the cult says so they stay alve. Well I will tell you one thing- I would sacrific...

And my husband is a good guy and so is the rest of my family. I think people get so scared of the cult they do what the cult says so they stay alve. Well I will tell you one thing- I would sacrific myself for my family - my children whom were used and abused by an overthrown system that brainwashes people into assissted suicide by being tortured.


One black man came up to me at the store and told me - were all in it together. Really, hum well have fun - which brings me to this- the evil shit heads like to smirk giggle and have fun while they torture their victims. While the normal people look at them all confused and disgusted. So maybe youre all in it together maybe your not.

And I will say that back in the day when Bruce Fish had his accident- that light at that intersection was BAD -IT almost created an accident for me the night before he got into that accident. I just want to know - WHAT THE HELL IS WRONG WITH YOU PEOPLE!

 – About 2 weeks ago.

and as far as I know everyone wanted the transpacific parternship - whatever that means.I took it as everyone just wanted to be friends but as long as there is a cult in this country killing people...

and as far as I know everyone wanted the transpacific parternship - whatever that means.I took it as everyone just wanted to be friends but as long as there is a cult in this country killing people they set up or claim is bad all because they got their head bashed in - Well thats just as psycho as it gets.

Blame- well as I see it there are plenty of people to blame in every catagory. But how did they get this blame? Were they ensnared into a net by very unscrupulious people? I may never know but I highly doubt there are that many people that want to be in a cult. If there is- then ya better do something about it cuz its wrong on so many levels.

I blame people like the fire dept people that post little chili cookoff signs for others- yes do exactly what the sign says - make it chilly on the narks- everyone GROUP THINK. How exactly did the fire break out that was not there until AFTER the fire truck showed up? What is wrong with you people! We should be working together to stop the cult and the lies and the false realities. Not working to break us down for THEM. Screw them, they have no right to buddy up with the sell out terrorists and offer up their own family members for a sacrifice.NOR SHOULD ANYONE BE FORCED BY having their head bashed in -to say things they dont really want to happen- AT ALL!!!!!!

SICK MENTALLY IL PEOPLE.

 – About 2 weeks ago.

and that fraud on the voice "red marlow" what a piece of work. I highly doubt he is from Alabama. But whatever - his song about this being "his country"- sounded like a screamming...

and that fraud on the voice "red marlow" what a piece of work. I highly doubt he is from Alabama. But whatever - his song about this being "his country"- sounded like a screamming screetching constipated man that couldnt push the poop out. Why on earth that freak would win anything and be "CHOSEN' BY America is beyond me.

And Jennifer Hudson - didnt she have a nefew that got murdered? Why is there so many murders around these hollywood occult people?

And im really sick of people trying to pretend they are from the woods family.

Just like someone said to me- I think its funny how they pretend they are related to you. Well yes I do think its funny how they pretend they are related to me or others. I know how they do it too. You make mention of something - then they say Oh im related to them. NO YOUR NOT. Go to hell.

 – About 2 weeks ago.

And another thing since you have the UNITED NATIONS behind you as you claim and you may be right- whos fault is it that they are here in the first place? Certainly not mine.

The entire...

And another thing since you have the UNITED NATIONS behind you as you claim and you may be right- whos fault is it that they are here in the first place? Certainly not mine.

The entire divide and conqor issue is because frankly you cant seem to stop being a big fat sell out lair- uncle stinky and lord miller has some issues that whomever brought them in- needs to ship them back out. Uncle stinky lies like a rotten tomato, and lord miller is a terrorist. My honest opinion.


And to be honest-its unfair to hand someone a line of crap and say go ahead and investigate your family and well help you out by posting some nonesense on the internet and help fabricate the story for you. While you claim to be my friend.

I do not want even my enimies harmed - I would like them to either admit what they have done or just go away.

As it sits now- Im just in frozen limbo on this faker internet- waiting for death ? Im not sure, but probably. Which brings me to this- IF YOU ARE BLACKSACKING people in this county- That makes you the terrorist. YOU not me or anyone else that loves peace.


Oh sure , I got really really angry at people for mentally abusing me on the internet- and I said alot of stuff that wasnt true, like mean things about people I really care for and love BUT WHEN YOUR WATERBOARDED AND TORTURED like I was - a person will say anything for it to stop. WHO would really wan their own family to be harmed in any way- Thats just bullsheet. Problem is that people started to follow and harrass me 8 years ago. I was followed by white people trying to drive me crazy by driving back and forth in front of my house - following me everywhere I went, then black people started to follow me and harrass me. Im sick of you all. GO GET A REAL LIFE and for the love of peace and humanity just stop being a total freak.


THE CONSTITUTION OF THE UNITED STATES NEEDS TO AND HAS TO BE RE INSTALLED AND PROPERLY DONE and Im so sick of people pointing fingers and coded bibble babble talk- IF YOU CANT TALK NORMAL THEN DONT TALK AT ALL. BABIES.

 – About 2 weeks ago.

I will have my say and I don't care what anyone thinks or says or does at this point. I've had it with the systematic cover up of the lies , trickery and deceit of certain people . First off,...

I will have my say and I don't care what anyone thinks or says or does at this point. I've had it with the systematic cover up of the lies , trickery and deceit of certain people . First off, I and my family have been set up by some very unscrupulious people.
THEN the brainwashing of our children in our schools.Into the occult.
secondly, the harrassment that I cant report but certain others are able to . The utter denial about it in the first place.

When I first went on the internet back 8 years ago, I was just being normal doing normal things- then I got sucked into this occult crap that is just hanging everywhere on this fake internet.Sorry I don't like your occult crap, and I don't like being bullied and set up either as Im sure so many more probably dont like it either.

I've had nothing but foreigners surrounding me for decades spying on me and my family. Spoon feeding me junk for their own benefit. These people have litterally stolen my families vehicles over the years and are in with the groupies. I believe at least 4 cars were taken from my grandmas property. I don't talk in silly coded bibble babble like they do. So do not read anything I say into the 3rd degree. I'm up front about it and I don't care if they don't like it either.

They have beaten my brother up, me , harrassed my dad and called him names and picked on us all while pretending to be our friends.Shot out my grandmas outside farm light, I caught them sneaking into my garage to steal stuff when they thought the house was unoccupied, everytime I have looked the other way.Until they pulled my damn hair.AND INVOLVED MY FAMILY- MY children not youres. I know you told me years ago- "we already have your child and were going to keep him." Youre a damn psychopath.And I know where you live. lol

I do not like the fact that they get to get away with it all the time. Sure maybe they have settled down OVER THE YEARS but I still do not like the fact that I had to be bullied to death on this fake internet for so long by people who are just as fake as it gets.Then they run and hide. The people who sent me out to follow the trail and buy the house Im in right now, said it was lemonaid. Indeed it was a lemon aid stand. The people who ran away were called the fabricators.Leaving their victims behind to be the fall guy.This has to stop.

They sat on qconline pretending to be in need of help setting up little bait and trap stories for their victims. So what? I do think 911 was an inside job- cuz it was faked by people already here and in cahoots.They pretended that the story was going to some arab country leader- yeah like right - Like I knew they wernt sending it to them - WHY would they? That is so stupid . lol I mean really. Come on. Why would you do that- ROTFLMAO

This is how they operate though - they like to pretend that the gold star families are out to get whitey and that they are the bad people, its the same old story they play all the time on people.

AND THEY NEVER THINK PEOPLE SEE THROUGH IT? LOL- That way they can fake an emergency whitey problem and be superior - well jerks who at the epa is setting up little military death camps for people in this country- like mill waste in Milan Il.???? THERES YOUR TERRORIST.Uncle stinky and Lord Miller.

I don't see why people cannot have an opinion without others beating the crap out of them on this faker internet. This is America and I have every right to voice my opinion. This is not sharia law. If you believe this is the way we should operate in this country and allow the set up of our people by using other people to set them up- then you are unamerican. The constitution needs to be brought back . Fair trails and no slap you on the back backwoods style con games.

I also am very peed off that the arrogant jackels -wanted so badly to blame me for my parents death. I would like to tell you something- I tried to get him admitted into the hospital a month before he died and I was met with an uncaring white emergency room doctor that could have given a sheet less about him. He barely looked at his foot spur. He wouldnt listen to me and then a month later he was on his death bed. I will tell you right now- HE was on metformin for a long long time, which caused him to have kidney problems for at least a decade , which btw - the doctors never could figure out why he had those kidney problems. Also when I did have him into a doctor for his kidney problem - he fell in the room and the nurse just looked at him- didnt care, didnt offer to help pick him up, just a low life brainwashed death star.

These people are very dangerous creatures and have no business being in the medical profession. I question their loyalty to the UNITED STATES government old school families.Seems to me they want to destroy the old school families in the USA. Seems to me theyre in with the foreigners in a culty group of United nations wack jobs. ALOT OF THIS STARTED in the 80s for me. EVERYTIME RED showed up- things went sideways, abuse and use. So I really dont blame W for this. Nope , I don't . I think as they said to me a few weeks ago- THANKS FOR LETTING ME USE YOUR EYES. My answer to that-Youre NOT WELCOME.

So one time I was unfairly persecuted into a place I should not have been, because I was with people who did bad one night - just cuz I was with them- not that I did what they did- only the fact that I was with them mind you. The courthouse up in ALEDO at the time handed me some crooked states attorney or whatever she was and that person told me I HAD NO RIGHT TO DEFEND MYSELF. How dare you beetch. She said I couldnt say one word. BULLY .

So I was stuffed into this wack job place for no reason, while I was there, There was a mexican that kept calling me bambi.I really had no idea why . All these people acted like they knew me - when I didnt know them from squat. So they have been spying on us for decades and for the life of me I cannot understand why the other people take the sides of these people. They took my brother and totally destroyed him to the point where he felt he had to give away anything from the family to them. I DON'T OWE YOU FREAKS NOTHING- DO you understand me! My family didnt owe you one damn dime! Matter of fact my grandma was the nicest person I knew and I dearly loved both my dad and granny.

She's the one whom said she "knows what they do to children". Thats why she adopted us she said she didnt want them to get ahold of her own flesh and blood. SO the jerks have been out to get the entire old school families. How dare you. I believe that the POOP STIRRERS have brainwashed people in our school system and also taken people they cant control and put them in nutty bar wards and taught them the occult there as well, to drive them crazy so no one will ever believe them.No wonder my bio mom said what she said to me. I would be mad too if my children were taken and I was thrown into a place unfairly just because they wanted to cover up for what they have done. I have never ever killed no one and I never ever will. Unless you come to do me and my family harm - then you got trouble. With a capitol T. Go ahead and pester and mock me on tv - I dont care- I was told we dont care about hollywoods cult. And your right - I don't. Thats their screwed up world not mine.

BTW Im white so I fail to see how I was eating white bread. It's just your sorry ass excuse for red to come barging in as our savior. Which btw I didnt push the red button- it was a reccomended for you video that I clicked on that somehow the posers have to claim meant that red gets to come to town.Go away red - I didnt want you here they did. Which I might ad- who is it that paid for and sent the horsey statue up town-hum???? No one wants your war and we certainly dont want your death camp nazi junk either. All these stupid con stories - and this is how people get screwed. Certain white people love to pretend there in a crisis all the time- and it has to be the gold star families fault. Grow up you frauds. You have control and you always have- the problem is SOMEONE BROUGHT IN the SAND BOX. Wasnt me. And why is it that we have to brainwash people into the occult? HUM? Just like the po po up town had to tell me that my brother was THEIR CHILD. You are a disgrace to the human race.

And take Mark Suckerberg and shove him in a hole will you. Hes such a freak with his FACE OF THE BOOK CRAPOLA- stay out of my country you little weazel.I never ever liked you and I know why.

Another thing- men dont get to do just whatever they want to women and children - nope - You dont get to wear a special hat and call yourself superior- I dont care what they told you. You are just like me.

And Aledo just cuz you changed your school name and call yourself the golden eagles- does not mean I didnt know the whole time- you were just hidding behind a smoke screen. All this money wasted on a fairy tail - YOU should be ashamed of yourself. Some day you NEED to live in reality. Do you hear me? You have done nothing but faked stuff your entire life- the hell is wrong with you?

I will say this much- I shouldnt have joked around about this conspiracy stuff and I really shouldnt have said alot of things that wernt true.This is how I accidentally created something for the casting couch people.They ran with my story and laughed the entire time,WHILE USING MY FAMILY then ran away like the pansy ass cowards that they are.

AND ANOTHER THING-These minions that were sent here, are not mine - I never ever laid claim to owning people. Except to say I pwoned the teachers of the occult BIG TIME.

My problem is I never take this stuff seriously cuz well for one- I knew I was on a rolladex ticker tape con net.

You can book the face if you want but you better be careful who you put the blame on. Cuz IF IM NOT BUYING IT- I BET A WHOLE LOT OF OTHER PEOPLE ARNT EITHER.





 – About 2 weeks ago.

Once again Frontier lied to me and provided horrible support.Every time I call them they promise to help me and always screw up my billing and services.
They are poor untrained customer service...

Once again Frontier lied to me and provided horrible support.Every time I call them they promise to help me and always screw up my billing and services.
They are poor untrained customer service and technical support. I really feel sorry for anyone working for the Godforsaken company. A year ago I complained about a 200% increase in my monthly billing, and after a month of FCC, media and Corporate complaints I finally got it somewhat resolved. I locked into a 2-year contract to keep the price the same monthly.
Well this month 11 months into my 2-year contract they decided to increase my bill $25 a month without notice, and next month addition $25 a month increase. Very nice of them. Low and behold, after numerous calls and complaints I found out that was a $50 customer loyalty discount for the 1st year only, which they didn't tell me about. What about being locked into a 2-year contract with the same price??
Once again they lied. Well, here we go again, complaints up the ladder to the Corporate, Media, FCC.
I'm in for a month fight with the contract again.Unfortunately I'd love to leave Frontier, but I don't have any reasonable cable service in my area, and NOT going to go with satellite service, so I'm pretty much stuck with them.

 – About 2 weeks ago.

I talked to frontier today again. Yes the news you get is all fake. No reason to be on frontier internet.

...

I talked to frontier today again. Yes the news you get is all fake. No reason to be on frontier internet.

 – About 2 weeks ago.

Billing issues , appointment delays and issues ... damage .. no call backs .. etc why oh why did verizon sell..
They are worse then Sprint and ATT combined

...

Billing issues , appointment delays and issues ... damage .. no call backs .. etc why oh why did verizon sell..
They are worse then Sprint and ATT combined

 – About 2 weeks ago.

Frontier gave me the run-around for several days after reporting that my internet did not work; said they created a job ticket and had to wait my turn (10 days) for a technician to get to my work...

Frontier gave me the run-around for several days after reporting that my internet did not work; said they created a job ticket and had to wait my turn (10 days) for a technician to get to my work order, as they "address the tickets in the order they are received". As it turned out, the reason my internet did not work was, they did an upgrade on a trunk line approx a mile from my house, and the "upgrade" in turn required that my modem be re-configured. Seems that they should have known that the "upgrade" would cause service interruptions; should have planned to re-configure the modems as part of the upgrade, so that my internet would be working the same day, instead of having to wait 10 days. Also, they said that with the "upgrade", my internet should be about 3X - 4X faster - NOT.

 – About 2 weeks ago.

this is a cat fish site - lol oh frontier you little scamp. Please I hope everyone can get out of jail soon, im never ever gonna say anything bad about people ever again. Id rather go back to everyone...

this is a cat fish site - lol oh frontier you little scamp. Please I hope everyone can get out of jail soon, im never ever gonna say anything bad about people ever again. Id rather go back to everyone being safe and happy and sound. I dont hate anyone anymore, never ever let my anger get the best of me again. I promise. I want my America back -our America. No revenge for past junk no nothing but love from here on out. I take back everything I ever said about people cuz well we know how it goes. Didnt mean to, didnt want to, but forced into it . I beg for everyone to be let out of prison

 – About 2 weeks ago.

No what I take it back, cuz im just confused anyway. Perhaps were all here for reasons not in our control. I want to go back to the days when everyone got along and the internet has destroyed my life....

No what I take it back, cuz im just confused anyway. Perhaps were all here for reasons not in our control. I want to go back to the days when everyone got along and the internet has destroyed my life. lol I want you all to know in America, I do really love you all. People shouldnt be judged by their groups or race or stuff, and religion but everyone has a some point in thier life. So therefore I really dont care. I really dont hate. Just brainwashed rants.

 – About 2 weeks ago.

that and i want to stop the death cult. Yeah little ole me gonna stop a giant death cult- what was I thinking. lol...

that and i want to stop the death cult. Yeah little ole me gonna stop a giant death cult- what was I thinking. lol

 – About 2 weeks ago.

Dont listen to me though, ive been brianwashed by this internet . I dont know nothing but its all been very weird experience on frontier. Maybe some people are the good guys and i just dont see it....

Dont listen to me though, ive been brianwashed by this internet . I dont know nothing but its all been very weird experience on frontier. Maybe some people are the good guys and i just dont see it. Maybe some are really out to be total jerks. I just need to stay off this internet and I really want to leave this area I live in cuz everything is creepy......all i really want is to be friends with people and get a job and have money to live on but this is like being in a box. A slow mo death box.

 – About 2 weeks ago.

BUT THEY HAVE NO AUTHORITY - they are not real cops . Just wannbe spies. But they do no wrong ya know. I will not be in your muslim rule....

BUT THEY HAVE NO AUTHORITY - they are not real cops . Just wannbe spies. But they do no wrong ya know. I will not be in your muslim rule.

 – About 2 weeks ago.

Frontier - well what can ya say about it - its so interesting, so very interesting - the show is like slow death - slow mo death,the united nations at work no doubt - spy central - trying to force...

Frontier - well what can ya say about it - its so interesting, so very interesting - the show is like slow death - slow mo death,the united nations at work no doubt - spy central - trying to force muslim catholic rule over everyone. BY FORCE!

 – About 2 weeks ago.

Dont talk bad about them - or they will send their foreigners to stalk you.

Then they will mock you on tv - they have a mock and pester program that gets installed on peoples computer...

Dont talk bad about them - or they will send their foreigners to stalk you.

Then they will mock you on tv - they have a mock and pester program that gets installed on peoples computer that mocks whatever you write or think. ITS THE UNITED NATIONS PEOPLE They are all out to get us...... run away from frontier as fast as you can. I have an oem person up town and i fear they are black sacking people as i speak. lol i hope im wrong-0 the british are here - the muslim overthrow. ahahahahahahaaaaaaaaaaaa

 – About 2 weeks ago.

Yes, I found this site to vent....Every day internet has been going out. It's never always 100% a full week straight etc!
Hello Frontier give your customers a great internet service already!...

Yes, I found this site to vent....Every day internet has been going out. It's never always 100% a full week straight etc!
Hello Frontier give your customers a great internet service already!

 – About 3 weeks ago.

In 20 years of service with a cable company I’ve never experienced such terrible service. Every month my bill goes up without notification or reason. Customer service support is terrible and...

In 20 years of service with a cable company I’ve never experienced such terrible service. Every month my bill goes up without notification or reason. Customer service support is terrible and disconnected from the customer. After I told them I couldn’t afford to pay double for my service, they said they would reduce th went up
again and they mailed me a box to return the modem with no instructions. A word of advice, stay away from this company, it’s too competitive of a market to settle with a garbage company like frontier!

 – About 3 weeks ago.

Frontier lowered its guidance yet again. Third instance in a matter of nine months.

Its adjusted EBITDA figure seems to have stabilized and the new accounting method for the metric...

Frontier lowered its guidance yet again. Third instance in a matter of nine months.

Its adjusted EBITDA figure seems to have stabilized and the new accounting method for the metric isn't necessarily boosting its value artificially.

The recent drop in its stock prices may not have been an overreaction to its Q4 guidance.

It seems like the downtrend in Frontier Communications (NASDAQ: FTR) stock is far from over. The company posted its Q3 results last week. Its EPS of ($0.94) for the period beat the street’s estimates and its revenues of $2.25 billion were largely in-line with the analyst consensus, yet its stock has collapsed by over 30% since then owing to a weak guidance. Should you seize this opportunity and buy into Frontier Communications? Maybe not. Even though its shares have been creating new lows amidst an environment of extreme bearishness, I don’t think this is the right time to initiate a long-side contrarian position in the company. Let’s take a closer look.



Pricing Issue?

Let me start by saying that Frontier posted an overall customer churn of 2.08% for the quarter, which turned out to be quite close to my own forecast of 2.06% for the period - derived in my last article on the company. But it’s not the only metric that determines the revenue and profitability figures of a telecom company. In spite of a healthy churn rate improvement, Frontier ended up with a yet another EBITDA guidance miss.

It ended the quarter with a $914 million adjusted EBITDA which is far from its goal of $950 million target ($3.8 billion run-rate objective). The bigger issue is Frontier lowered its EBITDA and free cash flow guidance again. In fact, this happens to be the third instance within a span of nine months, when Frontier management lowered its guidance for upcoming quarters. Missing the Street’s estimates is one thing, but missing the forecasts set by the management itself, time and again, indicates that something is seriously wrong at Frontier HQ.

Mid-point EBITDA guidance for Q4 lowered to $920 million, from $950 million. Alarm bells also went off when its management noted that the free cash flow target for the year is between $730 million and $750 million. The mid-point of this guidance is $110 million lower than its prior FCF guidance mid-point of $850 million announced merely a quarter ago.

It’s worth noting that when management reaffirmed its $3.8 billion EBITDA run-rate objective ($950 million/quarter) during its Q2 earnings call, we were already a month into its third quarter. With a month’s worth of Q3-related data points, its management must have had insight about how its third quarter was actually progressing. So, what suddenly changed over the course of the next two months that led to the company lowering its guidance again?

You’d think that if someone is repeatedly making mistakes in their projections, they’d eventually fix their model to set realistic forecasts from the next time onwards. But that doesn’t seem to be case with Frontier’s management. Maybe it should try to under promise and over deliver?

The repeated instances of guidance being missed could be because:

Management is clueless about its own forecasts, and/or
Management intentionally mislead investors to temporarily prevent its shares from crashing, and/or
Customers now have more options to choose from which is preventing gross adds for Frontier, and/or
Frontier’s ARPUs are too high for its markets and customers don’t want to pay exorbitant prices, and/or
Management overestimating the impact of cost saving initiatives, and/or
Cost saving initiatives taking longer than expected? and/or
Something that I missed?
It could be any of the aforementioned cases. I don’t want to speculate on the second bullet as class-action lawsuits against Frontier, for misleading investors, already are piling up. But the fourth bullet also could be a dominant factor behind Frontier’s failure to deliver on promised EBITDA figures. Owing the company’s reputation of poor service quality, customers may not be willing to pay at par prices for Frontier. After all, its CTF ARPU of $107.33 is largely in-line with Charter's (NASDAQ:CHTR) $110.12 and CenturyLink's (NYSE:CTL) (broadband) $112.64.

(Source: ARPU, Company Slides)

Also, do note that Frontier’s overall ARPU has more or less remained range-bound over the past four quarters. After its non-paying or partially paying customers were kicked out of the network during Q1, I was expecting a noticeable uptick in its overall ARPU figure. But that clearly hasn’t happened. This leads me to suggest that customers across various markets are probably not willing to pay Frontier’s asking price in full. Maybe there’s very little value proposition? Or maybe the customers who joined Frontier's network during its promotional campaigning are now abandoning its network in favor of the next promotional campaign from another rival?

Whatever the case may be, I believe Frontier needs to engage in deep discounting to boost to its gross subscriber adds. It would have to also drastically improve on service quality to ensure users don’t leave its network in favor of cheaper alternatives from its competitor. It’s a lofty task but it’s not entirely impossible. Focusing on cost-saving measures and trying to manage financial resources efficiently is a good practice, but its management needs to also rigorously work toward getting new subscribers. Merely giving out guidance figures and fancy marketing slides won’t bring in any business.

Reconciling the Numbers

I really don’t understand why management had to change the accounting of its adjusted EBITDA metric. It’s a non-GAAP figure and the company hasn’t provided us with any supplementary information that would provide us with back calculations for its past quarters, so we could compare its current financial performance with historic levels. Investors’ confidence in the management already is running low and a few commenters believe that this is an attempt to distort facts. It’s a trivial change that could have been avoided or implemented better.

To gain clarity, I manually removed the pension/OPEB contribution and stock-based compensation (this item was removed only from Q3) from its past quarterly results to normalize its financials. The chart has been attached below for your reference. Contrary to the belief of a few commenters, it seems like Frontier’s net adjusted EBITDA actually stabilized. It wasn’t merely a way to artificially boost its EBITDA figure.



(Source: Author's Own Calculations)

The company is guiding the Q4 adjusted EBITDA to be between $910 million and $930 million.

Since its Q4 adjusted EBITDA is guided to be around its Q3 figure ($914 million reported), one could argue that Frontier should comfortably meet its guidance. But one also can counter argue that the company has been repeatedly missing its quarterly guidance in the past so, statistically speaking, it’s more likely that it would miss the target again. Only time will tell what the actual number will be, and if Frontier can actually meets its forecast.

Uncertainties

A few readers couldn’t come to terms with the fact that a mere guidance/revenue miss could cause its share prices to plunge by 30%-plus, so I wanted to touch base on this aspect as well.

Management of the telecom company has time and again floated the $3.8 billion EBITDA figure. At the end of Q3 FY16, it was guiding an adjusted EBITDA of $4 billion for FY17 which was later revised to $3.8 billion for the year, then revised to a $3.8 billion run-rate ($950 million per quarter goal) and it's now $920 million for Q4. With each passing quarter, its management notes that the turnaround is taking longer than expected.

I’m not saying that Frontier can never achieve its $3.8 billion EBITDA run-rate objective. But there has to be some sort of timeliness to achieving this goal. A delay by a couple of quarters is perhaps still bearable by the company and its shareholders. But if Frontier is achieving its target of $3.8 billion run-rate by, let’s say, Q1 of fiscal year 2019, then I suspect it would be quite damaging.

See, Frontier isn’t a regular telecom company. It’s carrying over $18 billion in debt, shelling out $1 billion-plus in annual interest expenses and is choosing to retain its dividend payouts rather than paying down its gigantic liabilities. If it’s achieving its EBITDA target around 4-5 quarters late, then it may not have sufficient cash cushioning required to furnish its debt maturities.



(Source: Frontier Communications)

If Frontier is unable to manage its debt, it would be forced to:

Raise more secure debt to pay off its upcoming maturities, and/or
Use its undrawn credit revolver, and/or
Sell assets to fulfill liabilities, and/or
Do a sale and leaseback transaction (which is also selling of assets) to free up cash, and/or
Completely eliminate its dividend payouts (which I think should happen soon), and/or
Something else that I may have missed
So, the recent drop in stock price wasn’t just because Frontier posted a quarter’s worth of dismal guidance. Rather, I believe that it had a lot to do with the heightened risk of Frontier losing its financial flexibility as time progresses.

Also, it’s worth noting Frontier slashed its dividend payouts earlier in May. Back then, its management was justifying the sustainability of its payouts by using an adjusted EBITDA of $3.8 billion for FY17 in its calculations. But if the company is taking longer than expected to reach its goal, then it may be forced to slash or eliminate its dividend payouts to keep up with its expenses. So that’s another risk factor worth considering.

I personally believe that Frontier should take a poison pill and report all the bad news in one single quarter, so its shareholders aren’t slowly suffocated over an elongated period of time. For instance, it could completely eliminate its dividends to furnish debt maturities, write-off unnecessary assets, clearly express that its turnaround is taking longer than expected and maybe even announce any other negative news that it may have in store. Its stock would collapse another 50% or more, but with most of the bad news out of the way, the investing community would be able to focus on its growth aspects rather than having to worry about the rise in short interest every fortnight.

Investor takeaway

Until we see the company meeting its forecasts and raising its guidance, I’d recommend investors to refrain from initiating any new long-side positions in the company. Frontier appears to be in a downward spiral as of now and there is very little evidence to suggest if a turnaround is actually taking place or not. Management needs to under promise and over deliver, and meet its forecasts to gain some credibility among the investment community. Until then, I suspect Frontier will remain a speculative investment option with a high degree of risk.

And FTR is building a (cough, cough) connected city project in S.E. Central Florida and it wil lose it's shirt on this one and the contining bull being put for by the delveloper and FTR!

 – About 3 weeks ago.

Useless I don’t know why I f%@king pay for internet when I don’t get any it never f%@king works right ...

Useless I don’t know why I f%@king pay for internet when I don’t get any it never f%@king works right

 – About 3 weeks ago.

How is this company still in business or how have they not been sued? Between my bill always being wrong, giving 8 your windows for service, not showing up for service, and never ever knowledgeable on...

How is this company still in business or how have they not been sued? Between my bill always being wrong, giving 8 your windows for service, not showing up for service, and never ever knowledgeable on what is going. This doesn’t seem legal the things they do to people. Oh and gift card incentives that you never receive, doesn’t seem like a company can get away with this! Can anything be done? Enough is enough!

 – About 3 weeks ago.

Have been with Frontier here in the Blue Ridge Mountains of NC since Verizon sold off the area to them. In this day and age this company falls way behind the standards of many third world countries....

Have been with Frontier here in the Blue Ridge Mountains of NC since Verizon sold off the area to them. In this day and age this company falls way behind the standards of many third world countries. They can not seem to get faster than 1.5mbs download and the upload is so slow it is sometime impossible to connect to internet devices when away from home. There is no chance of a change so long as they have the monopoly of areas. May one day the fat cats on the hill in DC will pull the plug and make companies like Frontier, provide better services to all areas of the USA.

 – About 3 weeks ago.


Nov. 2017
SARASOTA, FL
Previous Fios & Internet service from Verizon was quite suitable, then suddenly they sold it to Frontier. That is when the fight began.

I...


Nov. 2017
SARASOTA, FL
Previous Fios & Internet service from Verizon was quite suitable, then suddenly they sold it to Frontier. That is when the fight began.

I have been in large business for many years and it is hard to belive a company that was handed an ongoing profitable and successful business can be RUN into the ground so quickly. Frontier could not locate my account but were able to raise the price 25%. Fios service went down every few weeks and then would take a week or more for a service tech visit to restore service. Cables were left laying above the ground and service continued to go down every few weeks. I worked with a supervisor, who was helpful and they gave me a credit for non-performing service but that is not what I wanted. I wanted to watch my TV and use the internet. After trying to work with them for over almost 2 years the service continued to go down monthly. They gave me another credit, but that is not what I wanted. I have now swithched to Direct TV through Costco. This is something I now realize I should have done 2 years ago. Working with AT&T on the initial install was a little difficult but now the service has been installed, the picture is much better than the Fios fiber and the remote is easier to use. It is early in my 2 year agreement, but So far, So good.

VERY HAPPY TO BE RID OF FRONTIER poor service and customer BS.

 – About 3 weeks ago.

FYI.... Last post about Frontier sucks did not come from Canada. It came from Southern California USA. ...

FYI.... Last post about Frontier sucks did not come from Canada. It came from Southern California USA.

 – About 3 weeks ago.

YEP. It sucks. As a former customer of Comcast and Time Warner-Spectrum, here is my advice. Comcast was the best, hands down. They had the voice activated remote control, and their TV and internet...

YEP. It sucks. As a former customer of Comcast and Time Warner-Spectrum, here is my advice. Comcast was the best, hands down. They had the voice activated remote control, and their TV and internet was mostly reliable. A few problems now and then.... but their customer service was pretty good. I moved out of state and since Comcast was not available, I chose Time Warner Spectrum on the advice of my daughter who had Frontier. Time Warner was okay too, though not as good as Comcast. I moved again and my only cable choice was Frontier. I spend half my day cursing like a sailor and will probably die of a stroke. They sold me such a great bill of goods when I called them....and then my first bill was almost $40 higher than promised and my 150 mbps internet was suddenly only 100 - supposedly. I have never had so much trouble with internet since the days of dial-up AOL. It is slower than molasses in January. (Yes, I'm OLD. I don't have much time left and don't care to waste it waiting to get onto my favorite websites or change the channels on my TV!) The upside is that they have NO contract....and you can bet your sweet bippy I'm going to check out satellite after the holidays. I'm not crazy about the two year commitments, but their prices and options seem much better, and many I know with satellite are happy with their service. MAYBE I will actually LIVE for 2 more years without the stress of screaming at my TV and internet. Besides, who needs a freakin' home phone these days? Not me.... but apparently it is mandatory with most cable bundle plans.

 – About 3 weeks ago.

Called customer support today. Went over the basics at the start. Then was put on hold for and hour and a half until they hung up on us....

Called customer support today. Went over the basics at the start. Then was put on hold for and hour and a half until they hung up on us.

 – About 3 weeks ago.

EVERY SINGLE DAY I LOSE INTERNET AT LEAST ONCE. Today in the last hour it has dropped me 3 times right in the middle of a video game. ...

EVERY SINGLE DAY I LOSE INTERNET AT LEAST ONCE. Today in the last hour it has dropped me 3 times right in the middle of a video game.

 – About 3 weeks ago.

When you try busting a nut while watching porn and the frontier wifi shuts off.. worst masturbation ever.....

When you try busting a nut while watching porn and the frontier wifi shuts off.. worst masturbation ever..

 – About 3 weeks ago.

I am at a lost for words. I can't wrap my head around on how unprofessional and unreliable this company is. I would have to write a book to explain all the problems I have had with Frontier. I...

I am at a lost for words. I can't wrap my head around on how unprofessional and unreliable this company is. I would have to write a book to explain all the problems I have had with Frontier. I live in a very rural area and this is my only choice. I am at the point of where I either am gonna cry or just start ripping my hair out dealing with these people. I don't do either, I just sit and laugh because I just can't believe that this is happening with a large company lol. I pay $88.50 a month for broadband max, when I do a speed test my results are 1.25 or less lol. It is so slow I can't even connect to half the websites that I want to connect to. Most times the internet is down, the rest of the times, I have to unplug and plug back in the modem 3 times a day and then within an hour or two I get dropped again. every time I call tech support I get a different story on what the problem is, from my modem, my extender, my computer, but what is amazing is that all of these items work great when I use my Verizon hotspot on my cell phone. I don't know where they hire the tech support staff or customer support staff but I think they better clean house and hire real techs or do a whole lot of retraining. How does this company stay in business and how are they not being sued by every customer that they have lol? I am almost ready to go back to the 1980's and get dial up lol. I would love to see all their frustrated customs start a petition to have frontier shut down or get their ACT together!

 – About 3 weeks ago.

Got forced into frontier because of Verizon. It has been a very shitty experience. Them charging us for things we never received and not giving us our money back for it. Also the WiFi is complete...

Got forced into frontier because of Verizon. It has been a very shitty experience. Them charging us for things we never received and not giving us our money back for it. Also the WiFi is complete garbage, my phone will work faster off of data, so what's the point in having it. And the internet has consistently gone out every night at 4am for over 3 months. Why am I paying for something that doesn't even work for about an hour every day?

 – About 4 weeks ago.

Fort Wayne, IN
I have been having problems with my DSL for over 3 weeks now. EVERY week, and more so on weekends, I experience buffering problems or complete outage. I was told it was because...

Fort Wayne, IN
I have been having problems with my DSL for over 3 weeks now. EVERY week, and more so on weekends, I experience buffering problems or complete outage. I was told it was because they were laying FIOS lines in my region....seriously considering switching to Comcast.

 – About 4 weeks ago.

I hate Frontier. They are my only choice in rural St. Paul, OR or I would have left years ago. Their service is spotty and inconsistent, they only offer low bandwidth speeds and those regularly crap...

I hate Frontier. They are my only choice in rural St. Paul, OR or I would have left years ago. Their service is spotty and inconsistent, they only offer low bandwidth speeds and those regularly crap out. Streaming video is frustrating in the least and impossible at regular intervals. I used to call to complain, they would set up an appointment for a tech to come out. The tech finally started cancelling the appointments because the issue is not out here, but at the home office. So customer service doesn't even know what the techs on the ground know. I have to reset my router at least 5 times a day and am often stopped from working due to the poor service. Thank you for letting me vent. I am sorry so many people have issues, but feel better knowing it's not just me.

 – About 4 weeks ago.

Been on line with customer service for over three hours. Issues still not resolved. Spectrum is looking better and better by the second. This is the Tampa region.. btw....

Been on line with customer service for over three hours. Issues still not resolved. Spectrum is looking better and better by the second. This is the Tampa region.. btw.

 – About 4 weeks ago.

The American people need to be protected from Frontier Communications. In all of my 5+ decades, I have NEVER dealt with such a dishonest, unethical and unprofessional corporation. In my area, they...

The American people need to be protected from Frontier Communications. In all of my 5+ decades, I have NEVER dealt with such a dishonest, unethical and unprofessional corporation. In my area, they have the monopoly and they use it to their advantage. I NEVER use the word "hate" but I ABSOLUTELY HATE THIS COMPANY AND I HATE EVER HAVING TO CALL THEM ...but my issues go back over a year and are still unresolved because no one seems to know what they're talking about.

 – About 4 weeks ago.

Technical Repair service a joke. ONT is working, however battery alarm beeping. Battery is 1o months old according to battery date sticker. Told rep who has worked for them for 3 months and is in...

Technical Repair service a joke. ONT is working, however battery alarm beeping. Battery is 1o months old according to battery date sticker. Told rep who has worked for them for 3 months and is in Texas. Advised her a warranty issue and tells me she can't help me at all. Says I must call customer service on Monday and they will bill me $79.00 service call and 39.00 for battery right! She stated only they can dispatch a technician and she can't. This is ridiculous. Repair cannot access customer account to see what age unit and battery is. Gave her serial numbers of everything, said she couldn't help at all. Ebay sells exact battery between 17.00 and 32.00 and free shipping.
I opened battery box and removed it and cleaned terminals and plugged back in and pushed alarm reset. Light went out and beep stopped. Something caused problem and doesn't seem to be battery. After being a Telco employee for 35+ years, it is so sad to del with people that have no idea what they are doing at all. ALL equipment was changed early last year including service drop, ONT, wiring etc. Amazing repair cannot access a customers equipment list and actually do something. I am in Lakewood, California. NOT OTTAWA Canada where my IP address is registered.I Just filed another FCC complaint. Frontier will NOT CALL, but will want me to call them. Figueres.

 – About 4 weeks ago.

Frontier should be forced out of business. Their internet service is a joke. Seldom works and always super slow. Customer service is worthless. They have money to give stupid stuff away like...

Frontier should be forced out of business. Their internet service is a joke. Seldom works and always super slow. Customer service is worthless. They have money to give stupid stuff away like basketball tickets but no money to put in their lousy network. Garbage company!

 – About 4 weeks ago.

Frontier has been down for the past 2 months and I have been using my phone data. Luckily I have 4G LTE in my area...

Frontier has been down for the past 2 months and I have been using my phone data. Luckily I have 4G LTE in my area

 – About 4 weeks ago.

So my internet has been down for the past week since the state wide outage that occurred on Saturday. We have called in 3 times to customer service; the first 2 times were great and it felt like we...

So my internet has been down for the past week since the state wide outage that occurred on Saturday. We have called in 3 times to customer service; the first 2 times were great and it felt like we were making progress.
The first call we went through the 30 minute trouble shooting process just for the guy to tell us it was a state wide outage. The next day the nearest town to us gets their internet back but we don't, so we call again. They said the would send a truck out on Tuesday to fix the problem. On Tuesday the truck never comes. Call them on Wednesday to ask what happened and when can they send someone out to help. There reply was that they had more important matters to send their van to on Tuesday. So logically I ask them, "well when can you send someone out?" There response was disgusting. " I'll be honest with you here, our prioritys as a business does not involve restoring your internet connection anytime soon. You are an un-important matter to us as of right now. I can't tell you when we will send out someone to help you either."
They are the only provider in my area so I can't switch. But a company that does not value every customer they have shouldn't have any customers at all.

 – About 4 weeks ago.

Ohio problem. Coming wherever Frontier exists. If you cancel. make sure you get the rep's name and location. Documentation is everything with this P{OS company.

Was charged a $9.99...

Ohio problem. Coming wherever Frontier exists. If you cancel. make sure you get the rep's name and location. Documentation is everything with this P{OS company.

Was charged a $9.99 Broadband Processing Fee when service canceled - a disconnect fee. Contract started in 1993 had no such fee, it was added in 2012. Asked for proof of Notice to Change in Terms provided back then and they cannot provide. Will see what response I get by the Office of the President; however I believe the Ohio Attorney General would interested to know they are charging this fee to everyone leaving in droves. I smell a Class Action lawsuit for Unfair and Deceptive Trade Practices.

 – About 4 weeks ago.

Actually tried to renew with this POS company thinking the pain of switching may be worse as long as I could survive one more interaction with support/ordering folks.
I WAS WRONG..lol
4...

Actually tried to renew with this POS company thinking the pain of switching may be worse as long as I could survive one more interaction with support/ordering folks.
I WAS WRONG..lol
4 calls
First one was confused as I have 3 land lines. Had to research and would e mail me the details and follow up. Nothing...
Second one...same thing without the empty follow up promise.
Third one...got a price but couldn't tell me that would happen with my other 2 lines (price increase, turned off, ...no one knows).
Fourth...was getting somewhere until they also could not address a package with more than one phone line. COLD transfer to retention who could handle. After starting over with her, this very abrupt lady with an attitude asked me why I was calling as I had 30 days left on my agreement. I read her the letter stating that I should call now and she expressed how she hated those marketing letters and she could do nothing until my agreement expired.

You literally cannot do business with them even if you wanted to..lol.
No wonder the stock is a dumpster fire.

 – About 4 weeks ago.

As always, it is raining here in Fort Wayne, Indiana and my telephone does not work. I have talked with the service men, and they know the problem and where it is. Very LOUD dial tone noise on phone...

As always, it is raining here in Fort Wayne, Indiana and my telephone does not work. I have talked with the service men, and they know the problem and where it is. Very LOUD dial tone noise on phone ...can't use. Want Frontier to fix the problem, not just temp Band-Aid to get by. .Have to use this internet website cuz my DAMN Frontier phone does Not Work

 – About 4 weeks ago.

Frontier is the only internet service available in my area . Frontier sold me 5mps service plan . Which is fairly spendy compared to other internet service provider plans . My complaint is if I’m...

Frontier is the only internet service available in my area . Frontier sold me 5mps service plan . Which is fairly spendy compared to other internet service provider plans . My complaint is if I’m paying for 5 Mbps why am I only getting a spotty 0.1 mbps to 1.1 mbps can’t hardly stream Netflix and there’s no possible way to watch stream Hulu. Downloading anything is a chore and I usually just have to do it through my mobile plan . Thanks frontier for the poor Inconsistent internet. Can’t wait to pay for another month of the amazing service you provide . 👎🏻

 – About 4 weeks ago.

Plymouth WI. FRONTIER IS by far the worst entity I have ever dealt with. Fraud and extortion is a good choice of words to sum up their business. I have no other choices. I have filed complaints...

Plymouth WI. FRONTIER IS by far the worst entity I have ever dealt with. Fraud and extortion is a good choice of words to sum up their business. I have no other choices. I have filed complaints with the FCC, BBB and Fox Six. I would love to file a lawsuit. How can we get this in the works?

 – About 1 Month ago.

Frontier sucks balls... Enough said...

Frontier sucks balls... Enough said

 – About 1 Month ago.

Understand the poor service of Frontier. Anyone know in which parts of Florida they might offer FIOS? I can only find Tampa or Sarasota from online searches.

...

Understand the poor service of Frontier. Anyone know in which parts of Florida they might offer FIOS? I can only find Tampa or Sarasota from online searches.

 – About 1 Month ago.

FTR stock plunging to new lows. Can't hold a circuit to save their lives. Customer service, you are kidding me. Their CTF for 10 Bil is a joke, the payout per quarter is about to be cut to save...

FTR stock plunging to new lows. Can't hold a circuit to save their lives. Customer service, you are kidding me. Their CTF for 10 Bil is a joke, the payout per quarter is about to be cut to save their own skin and is about to be cut and they think all is well in CT? Class action lawsuits are forming up, just where I don't know. But I do one thing; it IS going to happen. Wait until the shareholders who approved the reverse stock spit see their returns go bye-bye and it just keeps on falling. You can't continue to pay 34.67 % and hope to survive. As a result, past and current Frontier management have overseen a destruction of shareholder value that has been kind of breathtaking in its destructiveness - and it is not over yet. From a split-adjusted high of $125 in February 2015, the stock price closed on 10 November 2017 at $6.77. Frontier can only point to mismanagement of an acquisition as an excuse. Let me start by saying that Frontier posted an overall customer churn of 2.08% for the quarter.

It ended the quarter with a $914 million adjusted EBITDA which is far from its goal of $950 million target ($3.8 billion run-rate objective). The bigger issue is Frontier lowered its EBITDA and free cash flow guidance again. In fact, this happens to be the third instance within a span of nine months, when Frontier management lowered its guidance for upcoming quarters. Missing the Street’s estimates is one thing, but missing the forecasts set by the management itself, time and again, indicates that something is seriously wrong at Frontier HQ.

 – About 1 Month ago.

Frontier is absolutely horrible we are stuck between a rock and a hard place because this company is the only one to service our area it is like a monopoly with them shit service and they know that...

Frontier is absolutely horrible we are stuck between a rock and a hard place because this company is the only one to service our area it is like a monopoly with them shit service and they know that and know you can't do nothing about it my router constantly shutting off by itself and as for service it took WEEKS to get installed because they said they couldn't find my house when I watched them drive right on by sucks for people that can't get nothing else we are just handing money over to these crooks and not getting the service that we should

 – About 1 Month ago.

I too, have several issues with Frontier. Right now they are telling me that I have bundle plan that includes the State of Florida. I questioned a $1.20 long distance charge for a 754 area code. ...

I too, have several issues with Frontier. Right now they are telling me that I have bundle plan that includes the State of Florida. I questioned a $1.20 long distance charge for a 754 area code. Billing rep said they would not pay it because of a code, in their manual, but they could not produce proof. The 754 area code includes Fort Lauderdale and Hollywood Florida. This is just one of many issues where they will hand you their idiotic crap hoping you will go away. And the billing tech says you can we can upgrade for $30, so you can call nationally. Somebody please stop them

 – About 1 Month ago.

I’ve really had no major problems with Frontier ...UNTIL I tried to cancel my account. You can call them and get through to a real person in a fair amount of time, but as soon as you utter the words...

I’ve really had no major problems with Frontier ...UNTIL I tried to cancel my account. You can call them and get through to a real person in a fair amount of time, but as soon as you utter the words “cancel account” you are put on hold with no time frame given as on any other call.
After being on hold for an hour, I finally resorted to calling the billing department and got as far as walking the person through the info to find my account when I uttered the forbidden words and the guy said he needed to transfer me. I said: No, take the information I’ve just provided youRE2N4 and transfer THAT to the correct department and have them give ME a call! Then hung up.
PRICKS.

 – About 1 Month ago.

Holy mother of God I'm going to do my best to say this without swearing but Frontier is ABSOLUTELY the worst company I have ever had the displeasure of dealing with. It took weeks to get installed...

Holy mother of God I'm going to do my best to say this without swearing but Frontier is ABSOLUTELY the worst company I have ever had the displeasure of dealing with. It took weeks to get installed with constant round robin phone calls to 9 or 10 different departments in the company, not one person I spoke to even having the slightest idea what was going on. I FINALLY get someone to come out and they tell me they can't do the install because they have to run a new line. So I had to wait longer just for a contractor to run a line across my street, which remained there for OVER A MONTH getting run over and shredded by traffic. Had my modem burn out about a month later which resulted in 10 more phone calls trying to get someone to resolve the issue. Had to wait almost another week with no internet to get a tech out. About a month after that I account was "deactivated for non-payment" (even though I owed nothing and had auto-pay set up). That took another 4 days to resolve and get back online. But the KICKER and why I'm on here trying not to absolutely lose it is the BILL I just got in the mail for ||$400|| in "damages" they're charging me to "replace" the beaten line going across my street months ago! F You, you absolute, worthless, POS, trash of a company. I pay my bill on time, you a-holes can eat it, I'm not paying this BS, and I hope your company goes belly up for fraud and all your corporate management spends the rest of their life being sodomized by aggressive STD laden psychopaths in prison.

GO TO ANY CABLE COMPANY BUT FRONTIER.

I wouldn't piss on this company if it was on fire.

With the purest hatred I can muster, go to hell Frontier.

 – About 1 Month ago.

Frontier internet is the absolute worst. Worthless and unreliable are the two best words to describe this garbage. I've been dealing with this disaster for years because it is the only option...

Frontier internet is the absolute worst. Worthless and unreliable are the two best words to describe this garbage. I've been dealing with this disaster for years because it is the only option where I live other than ridiculously over priced satellite. If only Frontier could provide you with what you are actually paying for? What a wonderful concept. I wish someone with the knowledge and know how would start a class action suit against these theieves for taking advantage and ripping us off.

 – About 1 Month ago.

I hate this company with a passion. You are literally paying for nothing. It took over a month for them to actually get my internet working and it's still like I have no internet because it sucks...

I hate this company with a passion. You are literally paying for nothing. It took over a month for them to actually get my internet working and it's still like I have no internet because it sucks so bad. Not to mention that their customer service is also the worst I have ever dealt with. I hope the founder of frontier gets out in prison I hate this company so much

 – About 1 Month ago.

Frontier is a turd factory. It is without a doubt the worst company I have ever dealt with in my 59 years of life. Operating as Frontier should be against the law. If I was President of the US...

Frontier is a turd factory. It is without a doubt the worst company I have ever dealt with in my 59 years of life. Operating as Frontier should be against the law. If I was President of the US Frontier would be considered a threat against mankind and they would have to leave the world, not just the country. And take all their scrap electronic shit with them.

THE END

 – About 1 Month ago.

They don't even put the pricing online! Even after all of their problems, any fool who considered renewing would have to deal with their reps and hold times just to learn the pricing!
On...

They don't even put the pricing online! Even after all of their problems, any fool who considered renewing would have to deal with their reps and hold times just to learn the pricing!
On top of all of their problems they also want to create barriers to customers.
How are they in business???

 – About 1 Month ago.

I live in Topanga, CA. There is no alternative in my area since Verizon sold to Frontier. There is a community wide class action in progress. People are pissed.
The problem is site...

I live in Topanga, CA. There is no alternative in my area since Verizon sold to Frontier. There is a community wide class action in progress. People are pissed.
The problem is site connection. Download speeds are adequate, but connecting to most sites is abysmal, and packet loss is frequent. Much of the time, sites don't fully load, and you have to repeatedly refresh a page.

Their maintenance and service is the worst I've ever witnessed.

 – About 1 Month ago.

I live in Topanga, CA. There is no alternative in my area since Verizon sold to Frontier. There is a community wide class action in progress. People are pissed.
The problem is site...

I live in Topanga, CA. There is no alternative in my area since Verizon sold to Frontier. There is a community wide class action in progress. People are pissed.
The problem is site connection. Download speeds are adequate, but connecting to most sites is abysmal, and packet loss is frequent. Much of the time, sites don't fully load, and you have to repeatedly refresh a page.

Their maintenance and service is the worst I've ever witnessed.

 – About 1 Month ago.

They bill different accounts on different cycles. Sounds like your being billed on a 28 day cycle. This way you are hit with 13 bills a year....

They bill different accounts on different cycles. Sounds like your being billed on a 28 day cycle. This way you are hit with 13 bills a year.

 – About 1 Month ago.

Does anyone else have a problem with toll freeze? Could someone explain what the hell it is because no one at frontier knows. Thanks....

Does anyone else have a problem with toll freeze? Could someone explain what the hell it is because no one at frontier knows. Thanks.

 – About 1 Month ago.

How can an ISP in this day and age bill so inconsistently?

October came out on the 2nd.
November came out on October 31st.

...

How can an ISP in this day and age bill so inconsistently?

October came out on the 2nd.
November came out on October 31st.

 – About 1 Month ago.

Greetings from WI, where Frontier is also loathed. Does anyone know of any lawsuits against the Corp. How do they get away with charging for service that the know they’re not supplying?...

Greetings from WI, where Frontier is also loathed. Does anyone know of any lawsuits against the Corp. How do they get away with charging for service that the know they’re not supplying?

 – About 2 months ago.

Whatever you do, do NOT give any contractor of Frontier, real employee access to your computer to fix ANY ISSUE AT ALL!!!!!!! They gained access to my PC to fix email settings, but what they did was...

Whatever you do, do NOT give any contractor of Frontier, real employee access to your computer to fix ANY ISSUE AT ALL!!!!!!! They gained access to my PC to fix email settings, but what they did was TOTALLYY REMOVE THE CONFIG SYSTEM OF THE PC, after HE FIXED MY PC WHILE I WATCHED HIM DO IT ON MY MONITOR TO FIX MAIL hE THEN SAID THERE, ALL FIXED. He said turn pc OFF and reboot. did what he said, he hung up on phone, Tried to turn pv back on, message comes up config system was totally removed by idiot who was doing it. Called back to complain to anyone, didn't work. Took PC to my own technician, took a fair amount of time to repair. Cost me over $100.00. Called office of president, took a few days, told them I wanted a check, they said WE DONT DO THAT! Best they could do was give me credit for 1 wntire month. $183.00 plus 6 months of free showtime. Next month received credit, and yes got showtime for 6 months. 6 months later they bill me for showtime, called billing and they said that they would try and remove it! Took 2 months to turn it off. Called back, office of president "right" Took 45 minute4s to have them remove any charhes at all. Was told I was under a promotional program and would take a billing cycle to take off. "RIGHT" again. Finally after 3 months was taken off. If you are ever given a promotional "anything" say no. @ free anything for any amount of time, watch out. Free HBO, Showtime etc etc, they will keep it on, add it to your bill. So sick of these inept CSR, office of the president employees, working from their homes. Can't wait for GOOGLE to be turned on in Southern Calif. Testing in Los Angeles going on. File a FCC complain. took me 2 weeks, but worked!!!!! Sent me a letter, then Frontier sends me a letter with a phone number, called it, got a Sandi Box @ 844 320-4445 extension 1113130. Another totally useless employee, was able to tell it like it is, she told me I should have called her originally instead of calling corporate phone number. How could I have done that without knowing her number???????????????? Figueres!!!!!!!!!!!!!!!!!!!!!!!!!!! I am NOT in Ottawa Canada, I am in Los Angeles County Calif!

 – About 2 months ago.

It all started when Frontier scheduled my install without asking me when I would be home for the tech to come. Then the installation robo-call notified me of an appointment I did not make for...

It all started when Frontier scheduled my install without asking me when I would be home for the tech to come. Then the installation robo-call notified me of an appointment I did not make for installation. I called the number left on the message and after two hours got a real person and rescheduled my install appointment. The next day I sat around hour after hour for the installer to come. 30 minutes past my window's end I called. The previous Frontier Rep not only cancelled the appointment for installation, they cancelled my service completely! They did not have an appointment in the system at all. I had to go through all of the set up and questions, they even hit my credit report again (later I had to call the credit bureaus to get that fixed). After all this I then found out they would be charging me $12 more a month than I was previously promised. They said that bundle offer expired the day I originally signed up and they could not fix that. They even admitted it was there fault the service was cancelled. Oh but this was only the beginning. They stood me up for an appointment the next Wednesday and I had taken off work. An hour into the appointment window the robo-call from their install department cancelled it. Not a real person. So I had to call and reschedule it again. 1 hour on hold to reschedule. Then the Dish installation came and I had no problems with the installation tech except his version of how I would pay. When it came to how much I had to pay for the installation he wanted an extra $199 dollars. He said it was for going in the attic to run the cable through the wall where it already was. He said it was inferior cable. He also requested that I go to the ATM and leave him alone in my house to get him cash. I refused. I called Frontier and Dish (took over an hour to get transferred 3 times) and guess what? There no extra charges. They even told him to take down the old dish and install a new bracket and new dish. Then the bill came, it was all messed up. It showed no bundling of services at all. I was paying full price for individual services. They said they couldn't fix it until my account went through another cycle. Then the internet and digital phone went out. More calls and another appointment with a tech to fix it. I lost 15 hours dealing with both billing and technical support in one week. That is a part-time job! Oh I wish that was the end of this nightmare. They bundled me and then forgot to credit my account the difference. I called to get that resolved and the credit returned and then the rep who was handling this unbundled me again. The next month my bill was even higher than the previous unbundling of services the first time. They told me to pay for the services at the unbundled price until they could rebundle it. They said it would take another 120 days to do so because Dish was a third party. What? Each time I changed my account with Frontier I had to call Dish separately to change it with them also. Dish actually charged me for premium channels for 2 months during this 120 days. I tried to get the extra $116 removed, but they said they couldn't do so because of the Frontier partnership. Then recently, despite several attempts to fix my internet and digital phone - which has not worked for weeks, I get a bill for $197.00. for my services. I thought $152 was crazy. I have basic channels plus local. I have basic internet - not high speed. I have basic digital phone. What happened they said was my bundle ran out. What? Half the time during my term I was not bundled! So, I currently have no internet or digital phone that I paid $115 for last month and they said I have to pay the bill before they can help me with the technical issue. The bill isn't due for 10 days yet. Again, not sure what kind of racket Frontier is pulling, but I calculated their mistakes cost me $432 over the two year service agreement. I am at the end of my rope.

 – About 2 months ago.

It was hard for me to believe when i saw a comment on the internet regarding how DR Akhigbe help people winning lottery by sending them the winning numbers. This winning numbers are 100% guarantee...

It was hard for me to believe when i saw a comment on the internet regarding how DR Akhigbe help people winning lottery by sending them the winning numbers. This winning numbers are 100% guarantee that you must win the lottery. I give it a try and i won £3,000,000.... My dreams to came through when i email DR Akhigbe and tell him i need the lottery numbers. i have come a long way spending money on ticket just to make sure i win. But i never know that winning was so easy until the day i meant these spell caster online which so many people has talked about that he has help them in casting lottery spell, so i decide to give him a try. I contacted this man and he did a perfect spell and he gave me the winning lottery numbers.I won (Three Millions Pounds) DR Akhigbe you are the best, that has ever happen in my life you can reach him through his email or whatssap number for easy communication +2349035428122 email akhigbespellhome@gmail.com

 – About 2 months ago.

Last year, it took Frontier 3 months to finally send a technician out. I called every week, spending over an hour each time explaining the whole problem. Each time I was told I would get a $25...

Last year, it took Frontier 3 months to finally send a technician out. I called every week, spending over an hour each time explaining the whole problem. Each time I was told I would get a $25 courtesy credit for all my trouble. Guess what, I am still waiting for the credit. Now, once again, I have spotty internet service. I live in a rural area where there are no other providers. The internet speed is NEVER what it is supposed to be. Service drops all the time. Forget trying to watch a show on HULU or Amazon Prime. Now, both sons got points off on college assignment due to the internet going out on the day/night the assignments were due. I REALLY HATE FRONTIER. So, after 2 long phone calls, they tell me they will send a technician out and he will be there "before 6:00 P.M." So, I had to wait around ALL DAY for the technician, who NEVER came. The next day, he came, and I was NOT home. Guess what, internet is still going on and off. I REALLY HATE FRONTIER.

 – About 2 months ago.

Frontier decided to "enroll" me in paperless billing, but I did NOT want paperless! Tried their chat service, but I could not type in the chat. Spoke with customer service who supposedly...

Frontier decided to "enroll" me in paperless billing, but I did NOT want paperless! Tried their chat service, but I could not type in the chat. Spoke with customer service who supposedly corrected it, but when I logged back on to Frontier, the banner that originally said I was enrolled in paperless billing, now says there may be a fee to continue receiving paper statements. Another waste of time dealing with Frontier.

 – About 2 months ago.

Their internet customer service people are what I call "scary stupid." Was trying to reconfigure my e-mail account after a hard drive crash, and after being put on hold and disconnected...

Their internet customer service people are what I call "scary stupid." Was trying to reconfigure my e-mail account after a hard drive crash, and after being put on hold and disconnected numerous times, finally got a human.

Who told me "we don't do that, you have to call Microsoft" since I was using Outlook. Huh??? All I wanted was the inbound and outbound mail server settings! He gave me a 1-800 number that led to some kind of Asian discount firm. Second time, person didn't even seem to know what Outlook was ... it's only been around for what, decades? Third person wanted to remotely take over my computer and started rooting around all over the place, so I terminated the call. I wasted more than two hours of my life, which I won't get back, on their total lack of basic computer skills.

 – About 2 months ago.

Paying twice as much for shitty internet speed, it went from 140 mbps to now around 65-72.2 mbps and it pisses me off, and yet there is no other form of internet service in the area (according to my...

Paying twice as much for shitty internet speed, it went from 140 mbps to now around 65-72.2 mbps and it pisses me off, and yet there is no other form of internet service in the area (according to my family)

 – About 2 months ago.

If anyone wants to do a class action in Florida let me know. I have everything documented with confirmation numbers. I totally agree that Frontier has the worst customer service ever. I started my...

If anyone wants to do a class action in Florida let me know. I have everything documented with confirmation numbers. I totally agree that Frontier has the worst customer service ever. I started my service in March and they have had the bill wrong every month. I have called every month and they lie to me and tell me they can get me a better deal or they will give me credits, etc. Nothing happens. One time I was promised all channels for $80 plus tax. I accepted their offer and They gave me all the channels but the bill bounced around from $151 to $191.

After 5 months of calling them monthly, I finally got a direct line to a person and her extension, she supposedly works in customer relation in the office of the president. So I thought this lady would help me out. She made all kinds of promises and we came to an agreement, I paid the bill and 2 weeks later they turned off the cable. Everything they have told me and lied to me about is documented with confirmation numbers.

 – About 2 months ago.

we were without phone or internet for over a month after hurricane irma ,tech never came out when supposed to kept getting rescheduled finally cancelled service and they have the gall to say we owe...

we were without phone or internet for over a month after hurricane irma ,tech never came out when supposed to kept getting rescheduled finally cancelled service and they have the gall to say we owe them ,we paid 90 dollars in august (monthly bill) and we were supposebly paying 1 month in advance to begin with , we had lost service for 2 weeks a month before hurricane even came , i live in sarasota florida and i think this company is over billing customers since they took over for verizon our bill was 2 months over billed on the first bill i believe , i say congress needs to do something to stop this thieving company and put all the higher ups in prison for fraud ,i may check on a class action lawsuit myself , no service for 6 of last 8 weeks and they say i owe them , are you kidding me , someone feel free to respond on this website , lets do this together (:

 – About 2 months ago.

Frontier's app for bill payment sucks, almost as much as their wireless internet service! The connection to wifi goes out regularly and requires rebooting, for no apparent reason. Then, they make...

Frontier's app for bill payment sucks, almost as much as their wireless internet service! The connection to wifi goes out regularly and requires rebooting, for no apparent reason. Then, they make it difficult to pay them for the poor service, requiring a phone call, because their app is equally disfunctional.

 – About 2 months ago.

I have been trying to pay my bill and get reconnected for a week. Their bill pay is down and then they keep telling me, even though I have paid with a good corporate account, that I didn't pay...

I have been trying to pay my bill and get reconnected for a week. Their bill pay is down and then they keep telling me, even though I have paid with a good corporate account, that I didn't pay and that they can't access their own system. Now I am told it will take 24 to 48 hours to get back online, if I can ever pay.

 – About 2 months ago.

I was recently without service for 4 weeks. I called daily after week 2 only to keep getting new ticket with "common cause" as reason. Each time I called it took at least 40 minutes. Was...

I was recently without service for 4 weeks. I called daily after week 2 only to keep getting new ticket with "common cause" as reason. Each time I called it took at least 40 minutes. Was told repeatedly that a tech would be out the next day. That never happened. Finally when a tech came out. They told me that my line was cut to service a new customer. I wish I had more options in my area but I don't. Very bad company!

 – About 2 months ago.

Chat with Frontier? Right. All outsourced India, Phillipines etc. Don't be fooled into thinking that they can help you. Tell them to transfer you to someone stateside!!!!!! Good luck. Prepare to...

Chat with Frontier? Right. All outsourced India, Phillipines etc. Don't be fooled into thinking that they can help you. Tell them to transfer you to someone stateside!!!!!! Good luck. Prepare to be online with them 1+ hours for easiest question. Get their name, badge number!

 – About 2 months ago.

Every time the power goes out, the stb goes out and will not reboot. Just cycles through a variety of symbols in the front and then turns off again. This has happened more times than I can count....

Every time the power goes out, the stb goes out and will not reboot. Just cycles through a variety of symbols in the front and then turns off again. This has happened more times than I can count. Should not have to keep contacting customer service to get it up and running again. Also, the bill goes up every month and I have to keep calling and running around in circles. This company is crap.

 – About 2 months ago.

Every time the power goes out, the stb goes out and will not reboot. Just cycles through a variety of symbols in the front and then turns off again. This has happened more times than I can count....

Every time the power goes out, the stb goes out and will not reboot. Just cycles through a variety of symbols in the front and then turns off again. This has happened more times than I can count. Should not have to keep contacting customer service to get it up and running again. Also, the bill goes up every month and I have to keep calling and running around in circles. This company is crap.

 – About 2 months ago.

Southern Calif dial tome down!!!!!!!!!!!!!!!!!!! Los Angeles County affected.
When trying to call any frontier number in Lakewood, Cerritos, Long Beach all you get is a busy signal.

Southern Calif dial tome down!!!!!!!!!!!!!!!!!!! Los Angeles County affected.
When trying to call any frontier number in Lakewood, Cerritos, Long Beach all you get is a busy signal.
Interner down to 1mb. Paying for 75.
How many days frontier to fix???????????????
Or weeks??????????.
This company is useless.
IP address are out of Ottawa Canada for so calif.
2 hour wait to report. Right!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 2 months ago.

Where to began... Frontier, absolutely worst damn internet provider. Completely wasting money with them. Internet is SO slow and cuts out SO much. Always having to restart it. They really need to just...

Where to began... Frontier, absolutely worst damn internet provider. Completely wasting money with them. Internet is SO slow and cuts out SO much. Always having to restart it. They really need to just dissolve that company. Such a bullshit company. I just want to punch every employee i see that works for frontier. Please take my advice and NEVER go with frontier. Its basically paying for no internet. #f%@kFRONTIER

 – About 2 months ago.

Yucaipa, Ca 92399. Internet is alternating between extremely slow and completely dead. Re-boot everything, no difference. Call them up and a recording explains a 45 minute wait to speak to a tech....

Yucaipa, Ca 92399. Internet is alternating between extremely slow and completely dead. Re-boot everything, no difference. Call them up and a recording explains a 45 minute wait to speak to a tech. This is just today's problem, not last week or the 50+ weeks before. Frontier is the worst company I've ever dealt with, we will be switching our service on my next day off. I have already switched at my place of business and have been much happier with the service. 4-letter-word (begins with F) these guys!

 – About 2 months ago.

DVR STB broke so worked with Frontier Tech multiple times and eventually requested new STB. They sent it, I installed it and it wouldn't work. Worked with Frontier Tech again and finally, finally...

DVR STB broke so worked with Frontier Tech multiple times and eventually requested new STB. They sent it, I installed it and it wouldn't work. Worked with Frontier Tech again and finally, finally worked out they had sent me a non-DVR STB. Replaced with broken one and learned they had disabled it so couldn't even watch TV. Called them again and spent hours on hold before they eventually re-enabled it and said they'd send new DVR STB. Well of course, they haven't done it but I did receive six cardboard boxes from them to return the incorrect STB. What a joke. Called them this morning and remained on hold for 1.5 hours before giving up. On "Chat with Frontier" now and was number 396 in queue but now down to 76 in queue after almost two hours. Such a disastrous company.

 – About 2 months ago.

Major outage in Lakewood California, 90712.And Long Beach Calif. NO DIAL TONE. Cannot reach these idiots at frontier even in cell phone. 1 hour +++ wait to talk to anyone. So typical
Internet...

Major outage in Lakewood California, 90712.And Long Beach Calif. NO DIAL TONE. Cannot reach these idiots at frontier even in cell phone. 1 hour +++ wait to talk to anyone. So typical
Internet speed next to nothing. Figueres.
outage 12 hours. Yard where frontier is located is 3/4 mile from here. Loads of cars in parking lot. Why aren't these technicians being dispatched?????????
Central Office 2 miles away. Who will they blame now??????

 – About 2 months ago.

I’m suppose to get 10 down and I can’t remember the up speed bit that is besides the point when at best I get 900 kps down. It’s infuriating when you can’t update anything unless you want to...

I’m suppose to get 10 down and I can’t remember the up speed bit that is besides the point when at best I get 900 kps down. It’s infuriating when you can’t update anything unless you want to wait a week and you can’t use anything else while it’s on or it disconnects.WTF the rage over this is maddening.

 – About 2 months ago.

The absolute worst customer service. No lie, my bill has been wrong 4 months in a row after calling every month. How is this possible!
...

The absolute worst customer service. No lie, my bill has been wrong 4 months in a row after calling every month. How is this possible!

 – About 2 months ago.

I just wanted to play video games with my boyfriend. Their service had been fine for a while; now, it randomly lags and crashes, and my ping spikes in game to nearly 6000. Literally unplayable. Not to...

I just wanted to play video games with my boyfriend. Their service had been fine for a while; now, it randomly lags and crashes, and my ping spikes in game to nearly 6000. Literally unplayable. Not to mention I can't load even the most basic of sites like Indeed with this crap internet.

Can't wait to move somewhere where I can get Spectrum or Google Fiber. This company and its internet blows chunks.

 – About 2 months ago.

Switched from tower base ISP because the signal would get buried from a different ISP resulting in no internet.Along comes Frontier the only other choice in the area.Great speed at 2-6 am. After that...

Switched from tower base ISP because the signal would get buried from a different ISP resulting in no internet.Along comes Frontier the only other choice in the area.Great speed at 2-6 am. After that 4-5 outages a day and average connections take 7-10 min to load. Pretty worthless.Can't even check e-mail during the day. Weekends are even worse.

 – About 2 months ago.

I am a relatively new customer to Frontier FIOS, TV and Internet. First up I will say I love the actual product- the picture quality is great, the internet speed is just as advertised consistently. ...

I am a relatively new customer to Frontier FIOS, TV and Internet. First up I will say I love the actual product- the picture quality is great, the internet speed is just as advertised consistently. And billing is just as was advertised.

However what is driving me crazy is that I am now finding (as we enter the rainy season here in Seattle) that I keep losing both internet and TV signal whenever it rains rather heavily! My ONT and Battery Backup Units are mounted on the exterior of the house (but I was assured they are weather proof). Each time I have to unplug the battery backup unit from power, remove the battery, reconnect the battery, and plug the BBU back into power. That resets the BBU, restores power to the ONT unit and then I have signal again in the house.

It's maddening that I have to keep doing this, does anyone else have this problem? If so, what have you done to resolve it? Put plastic over the BBU to keep it mostly dry??
I cannot get through to online support via chat, nobody ever responds today.

 – About 2 months ago.

Is anyone working with an attorney to file against Frontier for over billing?...

Is anyone working with an attorney to file against Frontier for over billing?

 – About 2 months ago.

After being "traded" to Frontier Communications from Verizon Fios, the service kept going down, the bill was always wrong, they took 45-60 minutes to answer the phone. I canceled service...

After being "traded" to Frontier Communications from Verizon Fios, the service kept going down, the bill was always wrong, they took 45-60 minutes to answer the phone. I canceled service 3/5/17 and was told a refund would be sent in 2-3 weeks. After calling several times I received a prepaid Citibank credit card around 10/1/17, 7 MONTHS LATER. I called Frontier again but was told I had to no choice. I asked to speak with a manager, but was hung up on. Called again, asked for a manager, was told I could use the credit card or get nothing. Frontier's unscrupulous business practices must be stopped!

 – About 2 months ago.

They just increased the cost my DVR service, the second TV programming increase this year, not counting the $6 "sports fee." They hope the increases are modest enough and no one will notice,...

They just increased the cost my DVR service, the second TV programming increase this year, not counting the $6 "sports fee." They hope the increases are modest enough and no one will notice, but when they increase fees so frequently, subscribers are going to catch on. I have and I'm beyond frustrated, will be ditching Frontier and going to the streaming option. My service has been horrible since Frontier took over from Verizon in the DFW area.

 – About 2 months ago.

— A PARAGRAPH ON FRONTIER. WHY FRONTIER IS GETTING AWAY WITH BAD BUSINESS, AND WHY THERE IS NO ACCOUNTABILITY —
Frontier appears to be scamming customers out of their money. Individuals in...

— A PARAGRAPH ON FRONTIER. WHY FRONTIER IS GETTING AWAY WITH BAD BUSINESS, AND WHY THERE IS NO ACCOUNTABILITY —
Frontier appears to be scamming customers out of their money. Individuals in Washington in particular are absolutely known to be affected. Frontier holds a monopoly of internet in certain local areas — rumor is around they are engaging in anti-competitive behaviors and are attempting to maintain their monopolies. Monopolization allows for Frontier to obtain customers forced into using their service for an internet connection. Frontier, using their monopoly status, are able to provide expensive yet inefficient services to its customers.
Frontier is known for the following problems, many may be related to monopolization in local areas:
a) Customer calls for assistance. Frontier books a date to "assist" said customer, then aborts assistance due to (excuse).
b) Customer asks for management. Frontier denies customer speak to management.
c) Frontier is the only provider. Customers buy services from Frontier and receives lower-than-promised packages and/or services.

To conclude, Frontier uses strategies to avoid assisting customers and participates in anti-competitive practices and uses monopoly status to ensure price gouging and failure to deliver on promises can continue. Without competition with other companies and bad dealings, Frontier is a wild dog, unchained.

 – About 2 months ago.

Frontier is horrible. I have been calling and begging for a year for them to fix my phone.i pay my bill every month on time in full and still everytime it rains or a bird pisses on the phone line my...

Frontier is horrible. I have been calling and begging for a year for them to fix my phone.i pay my bill every month on time in full and still everytime it rains or a bird pisses on the phone line my service goes out.i call they say in 4 days someone will be out.the sun comes out drys the line by then and they say no problem here.im just an old lady who needs the phone.what is wrong with these people? So frustrated

 – About 2 months ago.

I made the mistake less than two months ago to switch to Frontier. Since then my wife and I have been through cable company hell.
When I set up the account the lady on the other end of the phone...

I made the mistake less than two months ago to switch to Frontier. Since then my wife and I have been through cable company hell.
When I set up the account the lady on the other end of the phone and her manager took over an hour to set it up. They told me I had to wait to port my old number over until after the account was official. I waited and found out they were wrong.
It took two weeks to get the number back and we had to keep Spectrum open until the number moved over.
The day the technician came to port the number my wife was on the phone with them and another employee entered the wrong code or something and cut off our account. We now have a new account number.
We have 3 set top boxes but the bill says 5. We are being charged for 5 and no one there can remove that line on the bill. Twice they have ordered this bundle of set top boxes removed but nothing happens. I get my bill today and they have charged me 255.86 for a 120.00 prior to taxes account. They charged me for the first account that they mistakenly cut off and for which I have already paid.
I'm sick of them and have NEVER seen customer service this bad.
I'm done with cable and will only pay the amount I owe. Nothing more.
STAY AWAY FROM FRONTIER!!!!!!

 – About 2 months ago.

Frontier sucks. It's slow as hell and it works only periodically. 5 minutes of slow internet and 30 min of no internet. Thieves...

Frontier sucks. It's slow as hell and it works only periodically. 5 minutes of slow internet and 30 min of no internet. Thieves

 – About 2 months ago.

Hey! Does everybody love Laura M as much as I do? She apparently answers all chats, and is a really fast typer - unless it's really her typing... I also love the end result. Somebody will...

Hey! Does everybody love Laura M as much as I do? She apparently answers all chats, and is a really fast typer - unless it's really her typing... I also love the end result. Somebody will start thinking about this two days from now, plus a sales pitch.

You are chatting with Laura M
Laura M 11:57 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
11:57 AM bruce
dial tone but immediate disconnect at 707-986-xxxx
Laura M 11:58 AM
Thank you for contacting Frontier Chat Support, my name is Laura M, and I will be assisting with you today. I want to start by apologizing for the delay in response due to high chat volumes, I know how frustrating this can be for you. Rest assure, I am going to do everything in my power to assist you today. First, can I start by verifying your billing telephone number associated with your account as well as a call back number in case we might get disconnected?
11:58 AM bruce
dial tone but immediate disconnect at 707-986-xxxx
Laura M 11:58 AM
Thank you so much for that. In addition, may you please verify an active email address I can put on file for you? You will be getting a brief survey at the end of our conversation. Keep in mind, this is solely based on my interaction with you today.
11:58 AM bruce
no
Laura M 11:59 AM
Can you verify the 4 digit pin code on the account or the last 4 of the Social security number?
11:59 AM bruce
xxxx
Laura M 11:59 AM
Thank you Bruce let me get that tech call for the cannot call out issue corrected.
12:00 PM bruce
OK, when?
Laura M 12:00 PM
Please be patient Bruce
Laura M 12:01 PM
I am working in many systems setting that up for you
12:01 PM bruce
that's funny
Laura M 12:02 PM
:(
Laura M 12:02 PM
I do not see your humor
12:03 PM bruce
aww... how about my phone?
Laura M 12:03 PM
nope
Laura M 12:03 PM
you are making this longer
Laura M 12:04 PM
Finally
Laura M 12:04 PM
I have that ready for you
Laura M 12:04 PM
You are set for 10/12 ticket # xxxxxxx for an outside tech you do not need to be present
Laura M 12:04 PM
Today you chatted with us for cant call out. We went ahead and resolved your issue by getting a highly trained professional out there to ensure your lines are working. In addition, you will be receiving a brief survey based on my interaction with you today. Keep in mind this survey is solely based on my interaction with you and not Frontier Services. In the survey, it does ask if your issue was resolved. Would it be safe to say that I resolved all your issues today?
Laura M 12:05 PM
Frontier is capable of providing you with virus protection software called F-Secure. Its available for $5.99 a month per license, with each license able to protect up to 3 computers. It works on both Windows and Macintosh operating systems and is fully supported.
Laura M 12:05 PM
You will be receiving a survey in your Frontier email - while there is an opportunity to provide any feedback of your choosing, please be aware the survey is really intended to be about my interaction with you today. Again, my name is Laura M, I would appreciate any feedback you can provide me about our interaction today. If you feel I did a good job today, I would greatly appreciate you providing a positive score on our survey!
Laura M 12:05 PM
Thanks for contacting Frontier's Internet Help Desk. Please do not hesitate to contact us again if we can be of further assistance. BYe Bruce
This chat has ended. Thanks for contacting Frontier.
Close

 – About 2 months ago.

You are chatting with Laura M
Laura M 11:51 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services...

You are chatting with Laura M
Laura M 11:51 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
11:51 AM bruce
when will 707-986-xxxx be back in operation
Laura M 11:52 AM
Thank you for contacting Frontier Chat Support, my name is Laura M, and I will be assisting with you today. I want to start by apologizing for the delay in response due to high chat volumes, I know how frustrating this can be for you. Rest assure, I am going to do everything in my power to assist you today. First, can I start by verifying your billing telephone number associated with your account as well as a call back number in case we might get disconnected?
11:53 AM bruce
can you not read? this internet connection is the only thing working, by satellite. dial tone, immediate busy
This chat has ended. Thanks for contacting Frontier.
Close

 – About 2 months ago.


11:38 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse...


11:38 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
11:39 AM bruce
still down...
11:40 AM bruce
"live" chat?
11:41 AM bruce
HELLO???
11:42 AM bruce
This is working about as well as my home phone 707-986-7873 is now
11:43 AM bruce
...
11:45 AM bruce
This "conversation" will make a nice posting on the web!
11:46 AM bruce
Nice work, Frontier!

 – About 2 months ago.

Frontier was fine for the first 3 months now they throttle the internet connection speed every night around 8:30 pm 9 PM. Cant wach any streaming or Roku. Everytime I call they say we guarantee UP TO ...

Frontier was fine for the first 3 months now they throttle the internet connection speed every night around 8:30 pm 9 PM. Cant wach any streaming or Roku. Everytime I call they say we guarantee UP TO 6Mbpcs - well mine is ZERO.

Really , really bad folks. The only thing I can say is to call them and force them to come to your house every single week. If they show up.

 – About 2 months ago.

Pay for "5 Mbps / 5 Mbps", and the average speed we receive is 300kbps / 100 kbps. Every time we call and complain, they always say they will be out within the week, and nearly every time they...

Pay for "5 Mbps / 5 Mbps", and the average speed we receive is 300kbps / 100 kbps. Every time we call and complain, they always say they will be out within the week, and nearly every time they show up and do nothing to help. Unfortunately, we can't switch to a different ISP because of we "supposedly" live in the middle of nowhere. We live right beside the capital. Also, I heard that frontier will pay competitors to stay out of regions. Don't know if it's entirely true, but I can see some truth in that.

 – About 2 months ago.

Third world company, third world service. Representations made cannot be trusted. Only solution, get rid of Frontier....

Third world company, third world service. Representations made cannot be trusted. Only solution, get rid of Frontier.

 – About 2 months ago.

To Palm Harbor FL.

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help...

To Palm Harbor FL.

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but they did not resolve all of my issues.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 2 months ago.

It's only getting worse folks. Trust me...

It's only getting worse folks. Trust me

 – About 2 months ago.

Collection department put toll redtrict on my phone. They were not supposed to. I have called them SEVERAL times since September 13. Keep getting told it is taken off and it is not. Now all of a...

Collection department put toll redtrict on my phone. They were not supposed to. I have called them SEVERAL times since September 13. Keep getting told it is taken off and it is not. Now all of a sudden they say not for 60 days. I pay for unlimited long distance. I even told them they are affecting a disabled veteran because he cannot reach his doctor because it is long distance and I was told they did not care. Kept transferring me and hanging up. Son of a bitches.

 – About 2 months ago.

I feel so relieved , just cancelled my FF internet and phone. No longer will my phone be forwarded to John Doe's voicemail box which is full of my customers purchase orders. Each random incident...

I feel so relieved , just cancelled my FF internet and phone. No longer will my phone be forwarded to John Doe's voicemail box which is full of my customers purchase orders. Each random incident cost me lost billable time, sometimes 6 hour on the chat line or Telefone wait line.

 – About 2 months ago.

All we wanted was HBO and Cinemax for movies....first it came on then it was gone.. round and round with customer service... Had massive problems earlier with router malfunctions..
My son ...

All we wanted was HBO and Cinemax for movies....first it came on then it was gone.. round and round with customer service... Had massive problems earlier with router malfunctions..
My son uses the internet for work and this is just terrible.. what is wrong with them?
What can we do to get results....We need more competition in cable services...

How can we put pressure on them to act like a real company?

Need HELP in palm harbor Florida.






TLEYH

 – About 2 months ago.

Paying $80 for 7.1mbps/748kbps sucks when you see offers in other areas that are something like $60 for 20mbps/1.5mbps... Sucks even worse when frontier has the fastest speed available to you. ...

Paying $80 for 7.1mbps/748kbps sucks when you see offers in other areas that are something like $60 for 20mbps/1.5mbps... Sucks even worse when frontier has the fastest speed available to you. Can't wait til another ISP comes to my area, i wont be able to leave frontier fast enough.

 – About 2 months ago.

fios connection keeps dropping , call 800 number , 7 clicks to get to a human , whats you name , whats s your email whats your call back number , is this a business, yes , then whats you issue , run...

fios connection keeps dropping , call 800 number , 7 clicks to get to a human , whats you name , whats s your email whats your call back number , is this a business, yes , then whats you issue , run a speed test , unplug this, restart that , run a speed test , stand on one foot run a speed test , put your finger on your nose run a speed test , climb under the desk whats model of router , run a speed test , wait climb under again whats model of router, unplug this, replug that , is this a single family house , no a business, run a speed test , unplug, replug hang up on you , never call back $150 a month for what ?

 – About 2 months ago.

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps ...

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps

 – About 2 months ago.

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps ...

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps

 – About 2 months ago.

Internet was better 20yrs. ago. They been here so many times that I just give up! Wish I could get something else but they have this market cornered!...

Internet was better 20yrs. ago. They been here so many times that I just give up! Wish I could get something else but they have this market cornered!

 – About 2 months ago.

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday....

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday.

 – About 2 months ago.

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday....

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday.

 – About 2 months ago.

Constantly having the internet shut down for no reason. Sometimes it lasts days. It seems that wherever frontier has services, it also has frequent outages. I've been using my mobile data for...

Constantly having the internet shut down for no reason. Sometimes it lasts days. It seems that wherever frontier has services, it also has frequent outages. I've been using my mobile data for weeks now because my internet is so unreliable. Customer service is useless as well.

 – About 2 months ago.

they cannot get my bill accurate and they have the worst customer service I've ever experienced. I've had to call them over 10 times for the last three months and they still over charge me and...

they cannot get my bill accurate and they have the worst customer service I've ever experienced. I've had to call them over 10 times for the last three months and they still over charge me and sign me up for services like device insurance that I never asked for. I've asked them to remove the services and they confirm that they have done it but I still see it on my bill. they are horrible. I am going to contact the BBB

 – About 2 months ago.

In the Dallas area, I just canceled fios internet,switching too charter-spectrum. I never had so many issues with att, time warner or verizon. it's just too frustrating to be without internet...

In the Dallas area, I just canceled fios internet,switching too charter-spectrum. I never had so many issues with att, time warner or verizon. it's just too frustrating to be without internet for days at a time.

 – About 2 months ago.

Do a speedtest you will also find out your not getting half of what you paid for...

Do a speedtest you will also find out your not getting half of what you paid for

 – About 2 months ago.

It won't b long and they will be gone. Anybody else interested in starting a kickstarter campaign to raise money to put up build boards to really drive the stock down...

It won't b long and they will be gone. Anybody else interested in starting a kickstarter campaign to raise money to put up build boards to really drive the stock down

 – About 2 months ago.

Frontier Communications Corp
NASDAQ: FTR

OVERVIEWNEWSCOMPAREFINANCIALS
11.79 USD -0.52 (4.22%)
Closed: Sep 29, 4:09 PM EDT · Disclaimer
After hours 11.93 +0.14...

Frontier Communications Corp
NASDAQ: FTR

OVERVIEWNEWSCOMPAREFINANCIALS
11.79 USD -0.52 (4.22%)
Closed: Sep 29, 4:09 PM EDT · Disclaimer
After hours 11.93 +0.14 (1.20%)

 – About 3 months ago.

ATTENTION ALL FRONTIER CUSTOMERS!!!!! Hi, I will identify myself only as H. I work for Frontier Communications. I get hundreds of phones call from customers who have questions regarding their bill...

ATTENTION ALL FRONTIER CUSTOMERS!!!!! Hi, I will identify myself only as H. I work for Frontier Communications. I get hundreds of phones call from customers who have questions regarding their bill and/or unauthorized charges that were implemented on their bill. This company plans on taking as much as possible from their paying customers, this company is a FRAUD!!!. As Frontier employees, we are forced to sell you all products even if you don't ask for it. We are are threatened of our jobs if we do not attempt to upgrade your services or offer you another product that we already know you don't want. Frontier creates an unfair work place as we are forced to basically screw you guys over...They want to drain every penny they can from you all and they force us to do the dirty work for them. I work in customer service/billing department and I can honestly say, I sympathize with each and every customer that comes in on my line. I have had to deny credits that I know was correct, I have had to remove products that were added on without customers consent, I have sold "cheaper" re-bundle packages that i know will actually increase significantly, I have had to deny a customer a supervisor because they refuse to take the calls, I have watched co-workers struggle to keep it together because WE ALL honestly want to scream the truth every time we get a phone call. This company is corrupt! Starting this month they are implementing a charge for receiving a paper statement if you don't opt out and sign up for auto pay, they raised the price of all television packages by $4.00 for NO REASON, they recently implemented an unnecessary surcharge of $6.00 called the regional sports fee for FIOS and Vantage customer, we are forced to tell you that it is required by FCC law but ITS NOT! It's bogus and just their way of collecting more money. Ladies and gentlemen, this company is terrible! They treat their customers and their employees unfairly and they do not sympathize what so ever! Personally I wanted to take my time to let you know that I sincerely apologize for what I have been forced to do and tell you. I quit this job today because I will no longer work for a company who will steal from their customer and treat them so badly. I am taking a stand for you. If you have a choice, stay away from Frontier Communications. They will ruin you. - Sincerely, H.

 – About 3 months ago.

Frontier in Marshfield Wi SUCKS!! Don't ever get stuck having a guy by the name of Donald Sebastian help you as he is unreliable and doesn't do the job right. He was trouble shooting a cable...

Frontier in Marshfield Wi SUCKS!! Don't ever get stuck having a guy by the name of Donald Sebastian help you as he is unreliable and doesn't do the job right. He was trouble shooting a cable outside when all of a sudden he left and didn't come back for 3 hours. I asked where he went and he said he had a personal matter to take care of!! Can you imagine that? I bet his boss doesn't know about that.Turning him in as thats just wrong to leave me standing there waiting for him to get my cable fixed so my family could have cable and internet. BS.

 – About 3 months ago.

So I decided to dump directv since their prices went up and service went down after the at&t merge.
After four phone calls to frontier sales they made an OK offer, it wasn't awesome, but it...

So I decided to dump directv since their prices went up and service went down after the at&t merge.
After four phone calls to frontier sales they made an OK offer, it wasn't awesome, but it would never change.
It was for their 75/75 internet, and the top TV package, with a DVR, and additional device, to run two sets.
The installer came out and didn't know anything about the TV, and refused to even call the office to check it out.
I made six calls over the next three weeks with no resolution.
One of the reps I spoke to did everything but call me a liar, two others hung up when they tried talking me into ordering new TV and adding it to my "existing" internet, when I refused to accept more charges, they just hung up.
Two others put me on hold, after 30 minutes on hold I hung up, and the last one disconnected while I was on the second extended hold.

I own and operate a construction firm. I understand the logistics they deal with everyday, and I do not ever take out my frustrations on another human, especially when the customer service person I'm talking to has never heard of me, had nothing to do with the error, and does not deserve to be disrespected just because I have a wild hair out of place, Especially after being the recipient of such blind anger, I go out of my way to be polite, so the folks I spoke to had absolutely no reason to hang up or become upset.

It has been one month since the new service and I just received the bill.
Not only did they charge me for the TV service I am not getting, they did not discount or bundle it, and are trying to charge me over $400 a month, listing every single item as an 'a la carte charge.

I could have understood if they had only tried billing for the TV service at the price agreed on, I still would not have paid it, but I would have understood how that could happen.

By totally eliminating the price structure that was agreed on, refusing to accept their responsibility in their error, and their over the top rude and confrontational posture, they have demonstrated their complete lack of any customer service acumen.

If anyone is considering entering into an agreement with Frontier and is reading this note while performing due diligence research, I can only send a heartfelt warning to stay away.
The frustration alone is not worth it, and to make everything worse, the robot menu you are forced to contend with before you are finally sent to a human is highly glitchy, so you might wind up calling three or four times before you even the the opportunity to be put on hold for 45 minutes or more, only to have the line go dead.
I have been promised twice that they then cancelled without notice or explanation.
You will wind up putting your life on hold for weeks, waiting for a simple service, as the insanely dysfunctional and bureaucratically bloated Frontier corp stumbles through their day.

 – About 3 months ago.

I echo the complaints on Frontier. And YES we had no service for about 10 hours yesterday the 25 of Sept. And all Frontier will do is offer $5.70 plus tax for the days outage. This is bad business...

I echo the complaints on Frontier. And YES we had no service for about 10 hours yesterday the 25 of Sept. And all Frontier will do is offer $5.70 plus tax for the days outage. This is bad business and unethical. I wish we as consumers had more power over this. They suck!

 – About 3 months ago.

Frontier sent me the bill for 2 months of service after I cancelled it. The payment history is visible online including cancellation date. But, still they generated bill and want me to pay for the...

Frontier sent me the bill for 2 months of service after I cancelled it. The payment history is visible online including cancellation date. But, still they generated bill and want me to pay for the service that I did not have.

 – About 3 months ago.

So my entire city is down. I kid you not the entire city of Camarillo has no internet....

So my entire city is down. I kid you not the entire city of Camarillo has no internet.

 – About 3 months ago.

I Hate, Hate, Hate Frontier Internet powered by Yahoo!!!!! For days I have been unable to connect to websites and gmail, Facebook, name it. Last time I called, about 2 weeks ago, I heard a recorded...

I Hate, Hate, Hate Frontier Internet powered by Yahoo!!!!! For days I have been unable to connect to websites and gmail, Facebook, name it. Last time I called, about 2 weeks ago, I heard a recorded message that blamed lousy service on Hurricane Harvey. I live in Rochester, NY! What in the devil's name has power disruption in FL got to do with Rochester, NY?
As soon as I am switched to a local service provider (Greenlight), I am cancelling Frontier. Last year I had a 9-day period with no landline because someone did not plug something in correctly on a board somewhere in my area. Excuse was that there was no money left for overtime because it was nearing yearend.
Clearly the customer, who has her payment automatically paid thru the bank, doesn't matter.
Shame on the CEO for allowing bad business practices persist despite a slew of very disgusted and furious customers.

 – About 3 months ago.

Frontier Communications. What a farce. Should be Frontier Miscommunications. Reasons: terrible support. Some problems got me routed through as many as 8 techs. One such problem arose after...

Frontier Communications. What a farce. Should be Frontier Miscommunications. Reasons: terrible support. Some problems got me routed through as many as 8 techs. One such problem arose after Grandfather equipment (cable box, modem) was removed/replaced with new, "faster" devices. Suddenly service to areas within my house that were previously active would no longer work. Tech #9 informed me that I probably needed "Extenders" at $40 in order to get the heretofore existing signals. Another problem: land line services twice mysteriously removed, requiring 7work days to "reinstall." Cancelled the service, in doing so made certain to document every step of the process, even send "closing" statement Express Mail to Cincinnati, OH, just to make sure payment was received prior to payment deadline. Dealing with Frontier can be deadly.

 – About 3 months ago.

I also am receiving a 2nd bill nearly 2 months after I canceled service with them. They say it is an early termination fee, but I've been with them for a long time and had no idea I was in any...

I also am receiving a 2nd bill nearly 2 months after I canceled service with them. They say it is an early termination fee, but I've been with them for a long time and had no idea I was in any sort of contract with them. Their response: "It's on the bill you receive every month". Wrong! Frontier has cornered the market on the worst customer service ever. I had AutoPay turned on. I told them to make sure it is off and doesn't charge me the extra bill. She said "I can't, because the account is closed". No way to log in and turn it off either. I told her they are not authorized to auto charge that bill. We shall see what happens. We run an internet business and rely on having that internet. When our router went out the best Frontier could offer was 5 to 7 business days to take care of the issue. No local locations for me to pick up a new router. Can't just use any router you can buy in the store (those are only for cable--sheesh). Well, now I'm with a cable provider with local branches, and service within 24 hours. I hope Frontier fails

 – About 3 months ago.


Dr. Todd, Thank you again for all that you have done. I initially contact you because I thought that someone had stolen a box of keepsakes out of our garage when our house was broken into last...


Dr. Todd, Thank you again for all that you have done. I initially contact you because I thought that someone had stolen a box of keepsakes out of our garage when our house was broken into last summer. Some of the items had been found and returned but this box was still missing. It had some very valuable antiques in it as well as old family photos and heirlooms. I was devastated when we couldn’t find it. I had the Find a Lost or stolen Item money spells cast and four days later I got a call from my mom who said she had a roof leak and there were some contractors in her attic, while they were up there they had found this box. It was the only box in the attic; she never used her attic for storage so we still can’t explain it other than it was complete and total magick! I am so thankful for what you have given me and my family to remember those that have passed. E-mail:manifestspellcast@gmail.com or manifestspellcast@yahoo.com

 – About 3 months ago.

Let me give some ammo for those that are wishing to pursue action against this atrocious company rather than just complaining and whining. As an insider I know some of their procedures and can...

Let me give some ammo for those that are wishing to pursue action against this atrocious company rather than just complaining and whining. As an insider I know some of their procedures and can explain that Frontier has adopted a work at home policy for it's agents that does not protect your financial or personal information from getting into the wrong hands. They now send new and poorly trained agents in their call centers to work at home positions due to no longer being able to house them in the call center for financial reason. It actually costs the company less to have agents work at home than housed in the call center. WHAT THIS MEANS TO YOU: Unlike other companies that forbid electronic or writable devices on their call center floors to prevent shady employees from stealing or selling your personal, private and financial information, frontier sends agents to work at home with little to no supervision on safeguarding your information. Think about that when you talk to someone that seems shady, uninformed or poorly trained, yes there are no safeguards in place to keep your information private. So on top of cramming your account with unauthorized services your credit cards, banking info, CPNI and social are in those same agents hands and they can log into their corp VPN anytime to use it.

 – About 3 months ago.

Frontier is beyond bad. After being on hold for 45 mins, the poor customer service rep came on and could hardly communicate due to a stuttering problem. I felt bad as he was trying his best but he...

Frontier is beyond bad. After being on hold for 45 mins, the poor customer service rep came on and could hardly communicate due to a stuttering problem. I felt bad as he was trying his best but he must get abused a lot since this company sucks so bad. They need to hire more employees and pay them more to get a certain level of competency before they literally go out of business. Verizon Fios was the best experience and Frontier Fios is the absolute worse! Hard to believe its the same product but shows what poor management can do to f*ck up something good..

 – About 3 months ago.

I cancelled with Frontier because they stink so bad! Now they want to charge me for cancelling their service that they lied about, and which is horrible (customer service as well). Has anyone else...

I cancelled with Frontier because they stink so bad! Now they want to charge me for cancelling their service that they lied about, and which is horrible (customer service as well). Has anyone else been charged for cancelling crappy service? I guess they're so ticked that you cancelled, they can do nothing else but to charge you for it. It is like a stupid tax on those who chose to use their services to begin with.

 – About 3 months ago.

I'm studying Networking at the college I go to, and there is a ton of online course work. It's all really functional and modern, but the problem is that modern is too much for Frontier....

I'm studying Networking at the college I go to, and there is a ton of online course work. It's all really functional and modern, but the problem is that modern is too much for Frontier. Ironically, I can't do my networking homework at home because my ISP has terrible networking practices. The copper wire I'm on is so over-sold that it takes up to a minute to load a google search. And of course, since there's no other ISP options in my area, I will be stuck going to the library to do schoolwork like it's the twentieth century or a third world country. The way Frontier functions is terribly crooked, and I have not hated any one thing more than them.

 – About 3 months ago.

DO NOT USE CHAT FUNCTION, AS IT IS ALL OUTSOURCED OUT OF THE USA. THEY DO NOT KNOW WHAT THEY ARE DOING. GET A TROUBLE TICKET NUMBER ASSIGNED IF THEY GIVE IT TO YOU (FAT CHANCE) AS THEY HAVE TO TRANSER...

DO NOT USE CHAT FUNCTION, AS IT IS ALL OUTSOURCED OUT OF THE USA. THEY DO NOT KNOW WHAT THEY ARE DOING. GET A TROUBLE TICKET NUMBER ASSIGNED IF THEY GIVE IT TO YOU (FAT CHANCE) AS THEY HAVE TO TRANSER YOU BACK TO THE USA, THERE TO START YOUR CONVERSATION OVER FROM THE BEGINNING. Just get the trouble ticket number, then demand their EIN, employee identification number to add to your FCC complaint that you can file online. FCC will want to settle it INFORMALLY at 1st, tell them that unless they actually get what you want, that you want an OFFICIAL FORMAL COMPLAINT. That is where the FCC starts fining them. Don't forget your local BBB! FYI, if you see complaints from OTTAWA CANADA, they are from Southern California.

 – About 3 months ago.

Frontier in West Virginia is an absolute joke!!!
-
These incompetent clowns have BRIBED their way into hundreds of millions in government grants and have in fact DESTROYED internet service...

Frontier in West Virginia is an absolute joke!!!
-
These incompetent clowns have BRIBED their way into hundreds of millions in government grants and have in fact DESTROYED internet service in West Virginia!!!
-
They literally had state politicians ON THEIR PAYROLL when these grants got awarded!!!!!
-
How is it that these politicians are STILL in office and not in Federal PRISON!!!!!!
-
This THEFT of hundreds of millions of tax dollars MUST be accounted for!!!
-
Had this grant money been awarded to one of the DOZENS of other viable bidders, West Virginia would be FIRST in rural internet service instead of LAST!!!!!
-
These criminals MUST held accountable!!!!!!!

 – About 3 months ago.

Horrible company. 2 weeks ago called to cancel tv service and keep only Fios. 5 contacts later and many broken promises to compensate for time and frustration, issue still UNRESOLVED! I will be...

Horrible company. 2 weeks ago called to cancel tv service and keep only Fios. 5 contacts later and many broken promises to compensate for time and frustration, issue still UNRESOLVED! I will be cancelling. I use the live chat and screenshot the conversations. I have them confirm the chat ID# as well. They don't care. They simple do not give a sh!t.

 – About 3 months ago.

DO NOT use Frontier if possible! Every Chat has made things worse. Hoping this 5th try worked. In trying to eliminate unwanted junk in bundle, each of 4 consultants added and changed things that added...

DO NOT use Frontier if possible! Every Chat has made things worse. Hoping this 5th try worked. In trying to eliminate unwanted junk in bundle, each of 4 consultants added and changed things that added an unwanted voicemail, eliminated things I wanted, and didn't eliminate things I need. They each gave different prices but none could send me a list of what would be included. I had to wait for the order to appear on my account to realize I'd been screwed again. For example, I noticed they were planning to come change out my DVD boxes from Enhanced to Standard. I had no idea and had to tell them I don't want to change. I imagine that consultants must get paid every time they rebundle so they benefit when you have to change it again and again to get it right. Looking at other companies .

 – About 3 months ago.

I just cancelled this service for many of everyone's same issues and intend to take them to court ...

I just cancelled this service for many of everyone's same issues and intend to take them to court

 – About 3 months ago.

Is anyone stupid enough to get sucked in with their $80/per month deal? They are not going to be around much longer with their high churn rate. California's management team are former...

Is anyone stupid enough to get sucked in with their $80/per month deal? They are not going to be around much longer with their high churn rate. California's management team are former MCI/Worldcom bankruptcy survivors. No thanks. No wonder all the former GTE management bailed when this disaster happened.

 – About 3 months ago.

I have been trying to get my monthly service adjusted since May when they promised they would reduce it from $260/month to $167/month. I call every month because the bill hasn't been adjusted...

I have been trying to get my monthly service adjusted since May when they promised they would reduce it from $260/month to $167/month. I call every month because the bill hasn't been adjusted and every month they tell me it will be fixed and it isn't. So I spend an hour with customer service each month as they apologize but then the problem isn't fixed. It's the worst customer service I have ever encountered. I'd like to somehow get them called out in the press.

 – About 3 months ago.

Finally cancelled their shitty service a month ago, paid my last bill and what do they do? Send me another f%@king bill as if I never cancelled. ...

Finally cancelled their shitty service a month ago, paid my last bill and what do they do? Send me another f%@king bill as if I never cancelled.

 – About 3 months ago.

I just chatted with them to get an estimate to restore my service. The idiot has no estimate and proceeds to tell me there was a hurricane. No shit Sherlock. Worst ISP on earth. As much as I hate...

I just chatted with them to get an estimate to restore my service. The idiot has no estimate and proceeds to tell me there was a hurricane. No shit Sherlock. Worst ISP on earth. As much as I hate Charter I'm going back to them as soon as I can.

 – About 3 months ago.

In response to the person from DELTONA, FL. The issue is that 1) we can't cancel because Frontier is the only available in our areas. so if we cancel, we have no internet. 2) You try calling...

In response to the person from DELTONA, FL. The issue is that 1) we can't cancel because Frontier is the only available in our areas. so if we cancel, we have no internet. 2) You try calling Frontier and getting a hold of ANYONE from management. This is virtually impossible due to the run around customer service will give you after waiting on hold for over an hour and going through speed test every single time you call in or call back. We've all tried. 3) In the future, you should probably just keep your opinions to yourself on things that you know nothing about. Makes you sound less ignorant.

 – About 3 months ago.

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube....

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube.

 – About 3 months ago.

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube....

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube.

 – About 3 months ago.

Frontier is so shitty and bad, I dont get the internet I pay for, I get about 90% less than what I am supposed to be getting. Every couple months the modem burns out and I have to replace it, not to...

Frontier is so shitty and bad, I dont get the internet I pay for, I get about 90% less than what I am supposed to be getting. Every couple months the modem burns out and I have to replace it, not to mention how many times the internet goes out when you do anything even remotely demanding. When gaming the internet is further shit and I will get ping of 70-1000+ for no apparent reason at any time. I cant change this shit internet because they are the only provider around me.

 – About 3 months ago.

They still suck. I'm logging most hours via twitter. https://twitter.com/Frontier_Speeds...

They still suck. I'm logging most hours via twitter. https://twitter.com/Frontier_Speeds

 – About 3 months ago.

My WiFi was very slow so I reset it, good idea right? Nope. It made it even worse. I have internet and every light is on, but now it doesn’t even work. I can connect to the WiFi and it says...

My WiFi was very slow so I reset it, good idea right? Nope. It made it even worse. I have internet and every light is on, but now it doesn’t even work. I can connect to the WiFi and it says there’s service, but still no internet

 – About 3 months ago.

I've been a customer for less than a month, already have gone 4 days in that time with no internet, just goes out for 8-24 hours at a time. Can't pay my bill online because the website says...

I've been a customer for less than a month, already have gone 4 days in that time with no internet, just goes out for 8-24 hours at a time. Can't pay my bill online because the website says "Error call customer support" in 3 different browsers, flash and java are up to date... Can't pay my bill on the phone because I've been on the line for 73 minutes and no answer still. And the best part, it's not even good internet, my previous ISP was horrible as well, bad customer service, bad pricing, bad data caps, etc, BUT at least I got 100mbps with them, with frontier I barely get 9. That was fast in what? 2003? I don't think I'll be a customer for long, I mean, I don't want to go back to my old ISP, but I'd rather pay twice as much, but get literally 10 times the speed.

 – About 3 months ago.

Hudson Mi.
Only provider in area, same story - very frequent internet drops, keep rebooting the modem.The service people can't do anything and they are VERY frustrated about it. I would hate...

Hudson Mi.
Only provider in area, same story - very frequent internet drops, keep rebooting the modem.The service people can't do anything and they are VERY frustrated about it. I would hate to work for Frontier. lots of angry customers and they can't do anything because of Frontiers antiquated failing hardware. Frontier promising upgrades to the system for over 5 years and does NOTHING.

This weeks problem? The infamous flashing red "internet" light on the modem! It's like a game..... Every time the internet abruptly goes from 500KBPS to zero go look at the pretty blinking red light and hit the power switch and hope for the blue light (green on older modems) if it comes up blue you won the game!!!!! Your prize? slow internet for another 5 -10 minutes.

To all the Frontier service employees: I know it's not your fault. Frontier makes you lie to us about future upgrades, and sends you out to do "repairs" that wont fix anything. I've worked for a few unethical crap companies and quit asap. It sucks but hopefully a better opportunity will come to you someday.

 – About 3 months ago.

7 Months same problem from the asswwipes Frontier cannot call me back at all.......phone does NOT RING from their 8009218101 which is number I call. As I said phone does NOT RING, and CALLER ON TV...

7 Months same problem from the asswwipes Frontier cannot call me back at all.......phone does NOT RING from their 8009218101 which is number I call. As I said phone does NOT RING, and CALLER ON TV shows them calling in, NOT regular caller ID box that shows nothing. I see number calling on TV, answer phone nothing thjere except dialtone. 7 MONTHS. Called Richard COLES who answeres the 8009218101 number who is located on HOUSTON TEXAS and told him everything I just typed here. Gave him my phone number, told him to test line and call me, well ONLY thing happened is That FIOS caller ID on TV, phone did NOT ring , and of course TV caller read 8009218101, Regular caller ID box did NOT register call at all.
Figueres. Filed complaint with FCC. Let them try and get out of this. Right!!!!!!!
Was also told 2 week wait to dispatch anyone out. Figueres.

 – About 3 months ago.

The worst internet provider on the planet! Have to constantly unplug the the piece of shit modem to try and get service back. Their customer service is great, but they are still among the worst...

The worst internet provider on the planet! Have to constantly unplug the the piece of shit modem to try and get service back. Their customer service is great, but they are still among the worst providers. I'll be cancelling very soon.

 – About 3 months ago.

We used to get DIY Channel and now that we have frontier they want us to pay more for DIY. f%@k frontier....

We used to get DIY Channel and now that we have frontier they want us to pay more for DIY. f%@k frontier.

 – About 3 months ago.

I had FIOS and was very satisfied till frontier got involved last year. It's amazing how they f%@ked it up.
I'm currently looking for another provider and will leave them just as soon as...

I had FIOS and was very satisfied till frontier got involved last year. It's amazing how they f%@ked it up.
I'm currently looking for another provider and will leave them just as soon as I can.

 – About 3 months ago.

For MONTHS now, on our BUSINESS LINE (which we are dependent on to make a LIVING), people cannot seem to leave us messages. Either they go to leave a message and get a dial tone, or in the middle of...

For MONTHS now, on our BUSINESS LINE (which we are dependent on to make a LIVING), people cannot seem to leave us messages. Either they go to leave a message and get a dial tone, or in the middle of the message it cuts off and they hear a dial tone. Also when we try to retrieve messages, right in the middle there's a beep, beep, beep and then it cuts off. The worst part about this is we don't always know when it's happening or how often it's happening.

Also my husband's business computer is having a lot of problems lately and after reading other comments on this site, I wonder if it's Frontier causing them.

Does anyone have an alternative for internet/phone/TV that they're happy with?

 – About 3 months ago.

Holy f%@king shit, where do I begin...

In order to get a MEDIOCRE signal, I have to literally SIT NEXT TO THE GODDAMN ROUTER.

Often times, I just give up and use my...

Holy f%@king shit, where do I begin...

In order to get a MEDIOCRE signal, I have to literally SIT NEXT TO THE GODDAMN ROUTER.

Often times, I just give up and use my cellular data instead of Frontier, as it is waaaaaay faster and more reliable.

Suck a bag of dicks Frontier

 – About 3 months ago.

I've decided to let people know just how bad Frontier is. I've opened 40 tickets in the past year on an 'intermittent' issue for which the evidence (ie router logs, vpn logs,...

I've decided to let people know just how bad Frontier is. I've opened 40 tickets in the past year on an 'intermittent' issue for which the evidence (ie router logs, vpn logs, traceroute logs) is substantial. Frontier has closed every single ticket as 'resolved' after the internet comes on for a brief period of time.

Also, getting this escalated to a second Tier engineer, is impossible. Let's state that again: impossible despite overwhelming evidence it's not the local wiring. They don't seem to understand that at night 2:00am - 6:00am I have nearly perfect service. But starting at 6:00, increasingly, throughout the day, I experience outages. Yet, EVERY time they send me through the same steps to reconcile. That's like a relay race where every baton hand-off starts on lap 1. Ridiculous.

On top of that they continue to charge me for high speed after they've downgraded me to a lower speed. Please understand, in my area there is ZERO competition. If there were, they would never be in business here. Unfortunately, I need synchronous service. Otherwise I would've gone satellite.

Bottom line: spare yourself this CRAP company.

 – About 3 months ago.

So, I cancelled my home landline in early June. June bill came, Frontier owes me $15.52. July bill comes, Frontier owes me $15.52. August bill comes, Frontier owes me $15.52. I talk to them in July...

So, I cancelled my home landline in early June. June bill came, Frontier owes me $15.52. July bill comes, Frontier owes me $15.52. August bill comes, Frontier owes me $15.52. I talk to them in July & August, no help. I email the president 7 head Customer service Executive at frontier, no help. Customer service agents on the phone will not direct my call to the next level of management. I am still waiting, not I am told maybe in 14 business days I might see my refund. But, if I am ever late with my payment to them by even one day, they charge me more 7 report me to the 3 credit bureaus???? YES, FRONTIER SUCKS. Kimber Aderman, Bolton, CT.

 – About 3 months ago.

Instead of bitching about your service why don't you call in, speak with management, or cancel. Get over yourselves lol...

Instead of bitching about your service why don't you call in, speak with management, or cancel. Get over yourselves lol

 – About 3 months ago.

I have no phone or internet...I run my business using Frontier Fios...we are dead in the water and the phone center chimps are telling me they can't guarantee when we will get service...Sept 5th...

I have no phone or internet...I run my business using Frontier Fios...we are dead in the water and the phone center chimps are telling me they can't guarantee when we will get service...Sept 5th is the only date these idiots would give me...is this real?

 – About 3 months ago.

Simply atrocious, as in the city of sherman tx we only have a city approved monopoly ....cable one..... I thought about signing up with frontier. What a joke of a company this is. starting with the...

Simply atrocious, as in the city of sherman tx we only have a city approved monopoly ....cable one..... I thought about signing up with frontier. What a joke of a company this is. starting with the website, going to the auto attend, and finally to the un-trained idiot that answers the phone. As far as i am concerned they can go to hell.

 – About 3 months ago.

The fact that my mom is on facebook on her Ipad and im playing a pubs on COD and im lagging my ass off is such a disgrace and embarrassment and Frontier should really fix their internet BIG TIME of I...

The fact that my mom is on facebook on her Ipad and im playing a pubs on COD and im lagging my ass off is such a disgrace and embarrassment and Frontier should really fix their internet BIG TIME of I suggest they go out of business. It's so bad and I recommend to STAY AWAY FROM FRONTIER SHITTY INTERNET.

 – About 3 months ago.

Running download speeds at a whopping 3 kbps and that's if it's working at all. Techs are constantly coming out to "fix" it and back off 1-2 days later. Incapable of running simple...

Running download speeds at a whopping 3 kbps and that's if it's working at all. Techs are constantly coming out to "fix" it and back off 1-2 days later. Incapable of running simple phone app games...trying to watch videos is an absolute nightmare. Almost had them at my last house but after several calls and 3 months of not showing up to set up the internet moved to another company and it felt like a dream in comparison. Unfortunately they monopolized my current town so if you want internet then you have to suck it up.

 – About 4 months ago.

6 MONTHS and still cannot access my account ON LINE, message states my account is not accessable. Total irresponsible. Bankruptcy can't be too far away. Massive layoffs coming to southern...

6 MONTHS and still cannot access my account ON LINE, message states my account is not accessable. Total irresponsible. Bankruptcy can't be too far away. Massive layoffs coming to southern California. All positions.

 – About 4 months ago.

Trouble customer service, promo team cannot do basic math. Cancel and switch to another shitty company that is cheaper is the only real solution.

...

Trouble customer service, promo team cannot do basic math. Cancel and switch to another shitty company that is cheaper is the only real solution.

 – About 4 months ago.

What a horrible company. Service is terrible, customer service is a joke, and their billing department can't do simple math. It has been an absolute nightmare dealing with Frontier! Do not sign...

What a horrible company. Service is terrible, customer service is a joke, and their billing department can't do simple math. It has been an absolute nightmare dealing with Frontier! Do not sign up for anything with Frontier. You have been warned.

 – About 4 months ago.

In response to the dumb ass commenter from London, KY, USA:

You assume people aren't paying their bills and having their service turned off.
I've been at this employer that...

In response to the dumb ass commenter from London, KY, USA:

You assume people aren't paying their bills and having their service turned off.
I've been at this employer that has a business account for their shitty DSL service. It has never been stable. It's on for a few hours, then stops working. I go to power cycle the box, it works for a few more hours. I've called and had them troubleshoot - they send someone out to dink with their equipment. Problem solved!....uh NO!

Same crap connection, slow, speeds agreed to in a service level agreement are the farthest from.

As far as appointments - Yes, we have you scheduled for such and such day. When that day comes - NO ONE SHOWS UP! At that point, am I totally pissed? Absolutely. Let me remind you, this is for a BUSINESS account. Then: Oh, we'll get you on the schedule...13 days out. What a complete joke.

Frontier - you're burning your customers by (in my opinion) THE WORST CUSTOMER SERVICE EVER!!!

Companies like this need to be put down - you're only in it for the money.
Lastly, I'm a computer tech and when I'm providing service for my customers in areas that are Frontier, and my customer is unfortunate enough to be signed up, as soon as we get to talking about it, I mention an alternative provider and they jump ship faster than a rat on a boat. Frontier - you've made my mind up - and it was easy. Thank you.

 – About 4 months ago.

The best thing you can do is cancel your service. Honestly. If you can run on a hotspot or another carrier you have to in order to wake them up. The only way this gets noticed is a loss of revenue....

The best thing you can do is cancel your service. Honestly. If you can run on a hotspot or another carrier you have to in order to wake them up. The only way this gets noticed is a loss of revenue. It's a simple as that.

 – About 4 months ago.

When will someone launch a class action suit against these guys? I've been in networking for 35 years. I know exactly where the issue is NOT. Yet they continue to send out a technician (20...

When will someone launch a class action suit against these guys? I've been in networking for 35 years. I know exactly where the issue is NOT. Yet they continue to send out a technician (20 times this year alone) to verify the local wiring is ok. Telling them there's a 'pattern' doesn't seem to make headway as they still try to blame a modem or wiring to the DSLam. The problem is their infrastructure, which happens to be the easiest thing to fix. Yet they don't.

This company is not just bad; they rival the worst company I've ever dealt with. Someone needs to figure out a way to get reimbursement + damages (ie lost work) from them. That or some competition. From my reading Frontier is in law suits all over the nation for taking government money and misappropriating the funds. Including here in WV. But, there's some bean counter at that company, that obviously has the government duped. If I had an alternative, I would have dumped Frontier a long time ago. But I don't.

I'm thinking of doing a traffic slam on Google and Yahoo with 'Frontier Communications Suck'. After a million hits, I'm sure Frontier will start to take this seriously.

 – About 4 months ago.

My internet has been on and off for about 6 months now and I've had 4 different techs come out and tell me they have fixed the problem. They repair last for about a day or 2 and there I am again...

My internet has been on and off for about 6 months now and I've had 4 different techs come out and tell me they have fixed the problem. They repair last for about a day or 2 and there I am again rebooting over and over and over. I'm not a fan of Spectrum but I'm desperate.

 – About 4 months ago.

Frontier is the pits. I can't believe they get away with the lousy service they provide. Apparently they make more MONEY from the commercials than from us poor fools who send our payments every...

Frontier is the pits. I can't believe they get away with the lousy service they provide. Apparently they make more MONEY from the commercials than from us poor fools who send our payments every month. My only alternative is Spectrum and I don't know if they are any better, but it's worth a try. It's quite apparent that these cable "Providers" make more money from advertisers than they do from us slaves who are stuck with their terrible service.

 – About 4 months ago.

After finally getting rid of frontier I have a wonderful life, I spent 3 years of hell with them, poor service, horrible customer service, high prices, I was with Direct tv for 6 years prior, which...

After finally getting rid of frontier I have a wonderful life, I spent 3 years of hell with them, poor service, horrible customer service, high prices, I was with Direct tv for 6 years prior, which also was a nightmare, but I have to say frontier was by far the worst experience EVER! NEVER get frontier! NOW I have to wait 3 month for them to mail me a check for $75 that was credit from canceling. I had auto pay, the day I cancelled they went ahead and paid the account, or should I say over paid themselves, NOW I HAVE TO WAIT 3 months to get my money back! Disgraceful, good riddance frontier, may you die a slow death!

 – About 4 months ago.

We've had Frontier internet and TV service for a year and a half. We started having problems with our internet connection 6 months ago, we going to upgraded modem and we thought the problem went...

We've had Frontier internet and TV service for a year and a half. We started having problems with our internet connection 6 months ago, we going to upgraded modem and we thought the problem went away. We've had intermittent TV problems ever since we had our service-connected. We figured that the two were not related but seeing as how we're on fiber they definitely are. Now we lose connection daily regardless of time for a few minutes at a time. I've been on the phone with these Yahoo's for hours and hours, they finally came out and swap the Box on the side of the house and it did not fix the problem. Seems to me their old equipment can handle the bandwidth required for the user base in this area, or on the west coast in general. Luckily we're not in the contract so we'll be looking at other options although I was looking to avoid Comcast. We're in Marysville Washington.

 – About 4 months ago.

We have Frontier where we live, only option available. We CONSTANTLY have internet outages (exclamation point next to wifi bars), and keep getting told that we are in a high usage area. They insist...

We have Frontier where we live, only option available. We CONSTANTLY have internet outages (exclamation point next to wifi bars), and keep getting told that we are in a high usage area. They insist that they know there is a problem and that they are working on it. We lose connection everyday, regardless of time, so telling us there is high traffic is a flat out lie! 4am, 5pm, 11AM, it doesn't matter!

 – About 4 months ago.

I called to cancel service and they lowered monthly fee by $30 and increased the internet from 25/25 to 75/75, so I stayed. I have phone, cable, and TV with Frontier. On 8/17, they cancelled my phone...

I called to cancel service and they lowered monthly fee by $30 and increased the internet from 25/25 to 75/75, so I stayed. I have phone, cable, and TV with Frontier. On 8/17, they cancelled my phone by mistake. I called and they said it would be fixed on the weekend. I called Sunday and they said it would be fixed Monday, 8/21. I called today on 8/22 and they said they need a Verizon person to come out and the time I have it scheduled for is on 9/12. So, they want me to wait 3 weeks without phone service. When asked why, they told me that their focus is on the new customers through promotions and they just don't have enough people to do service calls. HORRIBLE. WHAT TYPE OF CUSTOMER SERVICE IS THIS!

 – About 4 months ago.

Have DSL, only option available. Paying for 6mps and getting 1.7 on a good day. For the last week not service in the evenings at all. Customer service said that I am in a high congestion area and...

Have DSL, only option available. Paying for 6mps and getting 1.7 on a good day. For the last week not service in the evenings at all. Customer service said that I am in a high congestion area and probably have to live with no internet service in the evenings.
Then what the hell am I paying for ! Old equipment, spending no money on upgrades.
Customer service was friendly and honest but apparently there is not fix coming anytime soon. They keep adding more customers but not upgrading the equipment or lines. Phone service it also dropped constantly. Wish I had a better option.

 – About 4 months ago.

All of you complaining about Frontier, believe me I understand you completely. My story is too long to tell. What I don't understand is, why are you staying with them....

All of you complaining about Frontier, believe me I understand you completely. My story is too long to tell. What I don't understand is, why are you staying with them.

 – About 4 months ago.

Frontier's "customer service" reps will say anything but do nothing to solve your problem. Our phone and internet has been out for two months! Since their stock is in the toilet, I suggest...

Frontier's "customer service" reps will say anything but do nothing to solve your problem. Our phone and internet has been out for two months! Since their stock is in the toilet, I suggest we all buy one share and go to the next stockholder meeting and make some noise.

 – About 4 months ago.

Their support is so bad. We've been having problems for months now. It shuts off every night after 9 PM and continues to shut on and off. They keep delaying a technician to come out and reinstall...

Their support is so bad. We've been having problems for months now. It shuts off every night after 9 PM and continues to shut on and off. They keep delaying a technician to come out and reinstall the wiring. So we have to deal with it shutting off 20 times every night. To make things worse we have to run down stairs flip the switch wait 1 minute. And 5 minutes later it's already off. They are so lucky no one else runs internet where I live so we are stuck with them. If we could I'd stop using it ASAP

 – About 4 months ago.

Franklin, NC

EVERYONE SHOULD CALL TECH SUPPORT RIGHT NOW AND HAVE THEM CHECK MB PROVISON. I JUST FOUND OUT THAT EVEN THOUGH I PAY FOR 12MB A MONTH I ONLY HAD A 3 MB PROVISION. WHEN I...

Franklin, NC

EVERYONE SHOULD CALL TECH SUPPORT RIGHT NOW AND HAVE THEM CHECK MB PROVISON. I JUST FOUND OUT THAT EVEN THOUGH I PAY FOR 12MB A MONTH I ONLY HAD A 3 MB PROVISION. WHEN I FINALLY GOT TO TALK TO A MANAGER I WAS INFORMED IT WASNT THERE FAULT I HAD DEFAULTED ROUTER!

THAT THEY SENT ME 3+ YEARS AGO,

Now somehow the router is magically not defaulted and my internet speed just tested @ 6.56mb.

When I asked to be refunded for the past 36 months of paying for 12mb and being provisioned to 3 "because of my defaulted router that was magically fixed" I was told that they can only credit back 3 months. So are crediting me 30.00 on my next bill. I do not see how they can get away this. He even said that they are aware of some of these "defaulted routers"

 – About 4 months ago.

Months of trying to get my internet fixed. Three years of phone and internet problems. Anyone have any suggestions?...

Months of trying to get my internet fixed. Three years of phone and internet problems. Anyone have any suggestions?

 – About 4 months ago.

Their on demand is a pile of crap! Outside of the fact that the remote has like a 3 second delay - I have 80 mb down and watching on demand is like watching a pixel fest. The streaming is so poor you...

Their on demand is a pile of crap! Outside of the fact that the remote has like a 3 second delay - I have 80 mb down and watching on demand is like watching a pixel fest. The streaming is so poor you can barely see the picture - much less hear it. Frontier sucks!

 – About 4 months ago.

They succ...

They succ

 – About 4 months ago.

Frontier is sad due to poor Corporate and local management. The ones losing out are the guys working outside. More important customer's do not matter anymore! Speaking from 20 yrs of experience !...

Frontier is sad due to poor Corporate and local management. The ones losing out are the guys working outside. More important customer's do not matter anymore! Speaking from 20 yrs of experience ! Will not last another year!

 – About 4 months ago.

Florida!!!

Move to Spectrum, they will pay your Early Termination Fees!!!! I moved and I finally have internet and phone at the same time!!! Calling Frontier was so bad, that it...

Florida!!!

Move to Spectrum, they will pay your Early Termination Fees!!!! I moved and I finally have internet and phone at the same time!!! Calling Frontier was so bad, that it actually made me sick. After my last call, I just told them to cancel, I will pay the the ETF no matter what... To my surprise Spectrum picked the fees!! If I don't have to hear the word Frontier any more, I will be a happy person...

 – About 4 months ago.

So frustrating I'm the only person using the wifi on a iPad and it drops all day and night has to reload and just freezes I shut my iPad off about 2 times a day hoping that will help it dosent i...

So frustrating I'm the only person using the wifi on a iPad and it drops all day and night has to reload and just freezes I shut my iPad off about 2 times a day hoping that will help it dosent i can't use this or my iPhone in my own room it just drops really frontier you want your money I would like the service YOU PROMISED your service is overrated no star rating 0

 – About 4 months ago.

We have something wrong with each service frontier "provides" for us! We can't get them
out to fix anything. Every time we spend an hour on the phone to schedule someone to repair...

We have something wrong with each service frontier "provides" for us! We can't get them
out to fix anything. Every time we spend an hour on the phone to schedule someone to repair the problems with their equipment, no one shows up or even calls us. We spent the entire weekend attempting to get anyone to show for appointments that were confirmed, only to be told after they no show that "the ticket was input incorrectly", or they tell us that he technician call us on our home phone...(THE HOME PHONE THAT DOESNT WORK THAT THEY ARE SUPPOSED TO BE FIXING), or they show up on the wrong day!?! WTF!?

Then we get the run-around again....

 – About 4 months ago.

The entire Cameron West Virginia area has been without phones or internet for more than 24 hours!

We KNEW Frontier would never dispatch anyone till Monday since they refuse to pay out...

The entire Cameron West Virginia area has been without phones or internet for more than 24 hours!

We KNEW Frontier would never dispatch anyone till Monday since they refuse to pay out overtime!

It is a fiber optic cable cut that has left thousands without 911 service

And since Frontier's lousy network is used to feed the Cell towers, we also have no cell service!!!!

It's like living in the 1800s!!!!

You have to either drive to town to contact the fire department or try and contact someone on the CB channel 9!!!!!

 – About 4 months ago.

Frontier f%@king sucks! Worst customer service I've ever had, Holy shit they were so rude....

Frontier f%@king sucks! Worst customer service I've ever had, Holy shit they were so rude.

 – About 4 months ago.

Got FIOS and they are telling me no tech guy available until 5 days from now. No phone, tv, or internet but I always see 2 or 3 repair trucks sitting for 2 to 3 hous at Taco Bell or Jack in the Box. ...

Got FIOS and they are telling me no tech guy available until 5 days from now. No phone, tv, or internet but I always see 2 or 3 repair trucks sitting for 2 to 3 hous at Taco Bell or Jack in the Box. Frontier has the worse service..

 – About 4 months ago.

This is the WORST ISP I HAVE EVER HAD. The internet drops on a daily basis. I have to unplug it and read plug it in. The other day it went completely out and the idiots on the phone try to tell me...

This is the WORST ISP I HAVE EVER HAD. The internet drops on a daily basis. I have to unplug it and read plug it in. The other day it went completely out and the idiots on the phone try to tell me THAT I change some dumbass settings in the modem and that's why I had no internet! OKAY? THEN proceeded to inform me that there will be a charge for a tech to come out. WHAT THE f%@k!? SO you provide shitty ass service then blame me and tell me you are going to charge ME to fix it? f%@k YOU FRONTIER! 🖕

 – About 4 months ago.

My idiot plumber accidentally severed my FIOS line. Takes Frontier 3 days to come out and confirm that it's cut (like I said). Takes another day for a different crew to come out and confirm it....

My idiot plumber accidentally severed my FIOS line. Takes Frontier 3 days to come out and confirm that it's cut (like I said). Takes another day for a different crew to come out and confirm it. Now scheduled for 7 more days out to get a buried line crew to come replace it. Been on hold waiting for a supervisor for almost 40 minutes. I'm going to bash my head through my monitor soon.

 – About 4 months ago.

It's August 11th and STILL NO PHONE!!!!
It has been OVER 2 MONTHS and they still haven't figured out how to fix it! There are 50 customers here in Fort Ashby WV with the same problem....

It's August 11th and STILL NO PHONE!!!!
It has been OVER 2 MONTHS and they still haven't figured out how to fix it! There are 50 customers here in Fort Ashby WV with the same problem. UNBELIEVABLE!!!! I feel like I'm living on another planet. It's doing no good dealing with Michele Santos, the Senior Manager Customer Service either.

Jul 13, 2017 – About 4 weeks ago.
Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and couldn't call 911? I can maybe place 1 or 2 calls if I'm very lucky in a day and then my phone goes dead! No one can call me either. They have been working on this for an entire month now. We have been dealing with the company's Senior Manager Customer Service and still no progress. We are not the only one with this problem, everyone in my area is affected. I have had it with Frontier. Maybe I will look into an online phone service because there is no other company.

 – About 4 months ago.

They jammed a 3 year contract on me without me knowing. I requested for each/every change I wasn't on a contract, no term fee and they agree. This was verbally over the phone. Went to cancel 1...

They jammed a 3 year contract on me without me knowing. I requested for each/every change I wasn't on a contract, no term fee and they agree. This was verbally over the phone. Went to cancel 1 month ago and told there's a $150 charge. I said "but but you said there never was..." and they said "what times did we say that?". I said every time over the last 2 years, I don't remember the exact times/dates! Their response was I can cancel and then dispute the $150 fee, and they'll bring up call logs. Is this crazy customer service or what!?

 – About 4 months ago.

I'm paying for 50/50 download/upload and I'm lucky if I get 10/10 on wireless. I hope Frontier loses it's license in Florida...or enough people cancel their subscripions they go out of...

I'm paying for 50/50 download/upload and I'm lucky if I get 10/10 on wireless. I hope Frontier loses it's license in Florida...or enough people cancel their subscripions they go out of bussiness in Florida. THE WORST PROVIDER EVER.

 – About 4 months ago.

Frontier SUCKS!!! Try to place an order for new service...I'm an existing customer with great history for over 10 years. They cancelled my order twice...people keep calling me but no way to...

Frontier SUCKS!!! Try to place an order for new service...I'm an existing customer with great history for over 10 years. They cancelled my order twice...people keep calling me but no way to reach them back. Called customer service today and they want to place another order and another credit check....they suck and I'm heading to anyone else...I've wasted hours trying to order new service and since they took over for Verizon the quality of service sucks...I miss Verizon!!!!

 – About 4 months ago.

No phone or internet for 1 week. Repair person never showed up. There needs to be more that us consumers can do other than just complain!
If everyone who has these issues would contact the...

No phone or internet for 1 week. Repair person never showed up. There needs to be more that us consumers can do other than just complain!
If everyone who has these issues would contact the FCC then maybe we can get some service!

 – About 4 months ago.

Commit time 3-4 or 5 days out, tell FTR you have a heart monitor and need your services, they will medical expedite you service call...

Commit time 3-4 or 5 days out, tell FTR you have a heart monitor and need your services, they will medical expedite you service call

 – About 4 months ago.

Wanted to setup a simple home server as I have in the past with other ISP's. Turns out all unsolicited inbound traffic on all ports is blocked. Security reasons they said. BULLSHIT!! ...

Wanted to setup a simple home server as I have in the past with other ISP's. Turns out all unsolicited inbound traffic on all ports is blocked. Security reasons they said. BULLSHIT!!

 – About 4 months ago.

17 months of the worst service anywhere. I cannot access my account on line as they say account is not accessable unless you resign in at LEAST 6 times...this is to get ANY information on account. ...

17 months of the worst service anywhere. I cannot access my account on line as they say account is not accessable unless you resign in at LEAST 6 times...this is to get ANY information on account.

 – About 4 months ago.

FYI....Frontier does share your personal credit info with people in El Salvador. Your name, address, DOB, SS# is in the hands of anyone in that center in El Salvador and they use handwritten forms. ...

FYI....Frontier does share your personal credit info with people in El Salvador. Your name, address, DOB, SS# is in the hands of anyone in that center in El Salvador and they use handwritten forms.
My girlfriend works for them and I hear the support team for sales reps she has to call to get help with orders. Which is almost every order because the systems they sales reps have to use are circa Windows 95. And crashes all the time. Everytime she calls to get help with orders it is EL Salvador. They have admitted to her on more than one occasion that they are writing all this information down. People who work there tell their families not to sign up because of this info is going to who knows what cartel in south america. Your credit info is up to highest bidder in South America.

 – About 4 months ago.

Sorry Frontier...your new offer of $80 a month for two years is a joke...too little too late. You think you will be around for another two years? I doubt you will be around another two months.

Sorry Frontier...your new offer of $80 a month for two years is a joke...too little too late. You think you will be around for another two years? I doubt you will be around another two months.
Your new earnings report shows another huge drop of customers. The question now is who will buy you in the upcoming fire sale?

 – About 4 months ago.

My weather widget defaults to Volta Redonda? in South America. Hot shots @ frontier took two days to reply by doing something that was in the manual that didn't work. I guess they gave up. This...

My weather widget defaults to Volta Redonda? in South America. Hot shots @ frontier took two days to reply by doing something that was in the manual that didn't work. I guess they gave up. This was the simplest of scads of problems that Frontier software weinies did to make a half way decent Verizon FIOS as poor as the Frontier non FIOS system. What a bunch of nice guys. There is no way to submit software problems and have them fix it. The genius in Rochester NY admitted that he didn't even have FIOS and he was assigned to solve my problems. His solution to software problem was either to reset the box (their standard fallback) or install fresh batteries in the remote. I have over 60 years software experience and never heard of fresh batteries fixing any software coding problem!!

 – About 4 months ago.

For years I have off and on had terrible internet service with Frontier. It is never great service but for the most part gets us by. For exactly a month today I have been dealing with constant signal...

For years I have off and on had terrible internet service with Frontier. It is never great service but for the most part gets us by. For exactly a month today I have been dealing with constant signal drops at any given moment. My issue is still not fixed but after reading your comments I do have to stick up for customer service. I have called over 2 dozen times trying to make sure this gets taken care of. I understand my issues are not the fault of the person on the other end of the line so even though I am frustrated I am kind but explain my utter and complete dissatisfaction. I have had one rep I was not impressed with but the others have been as helpful as they possibly could be. One offered to give me his email and ext so I could contact him and he took the time to make conference call with me to the office of the President. I had my 3rd tech out to my house yesterday and he spent 4 hour trying to fix it to no avail but he gave me his personal cell and said he will be back. I also called in to have my bill adjusted and it was changed within 48 hours to my satisfaction. The employees are not the problem. It's the men upstairs who reap the benefits of our hard earned money and the government payout they were given to provide service to rural areas. I'm not sure exactly who to contact yet but possibly theFCC. Be kind to the reps. They are stuck working for a shitty company to bring home a paycheck for their family. I am not an employee nor have I worked for any type of telemarketing company or answered phones for a living.

 – About 4 months ago.

Ass internet keeps shutting off and they know what's wrong but they don't fix it absolutely idiots ...

Ass internet keeps shutting off and they know what's wrong but they don't fix it absolutely idiots

 – About 4 months ago.

Every day now for a month my internet service has gone down at or close to 3pm. It stays out for up to an hour, sometimes taking the phone service down with it. I have called their tech support...

Every day now for a month my internet service has gone down at or close to 3pm. It stays out for up to an hour, sometimes taking the phone service down with it. I have called their tech support numerous times about this issue and every single time all the level 1 drones can ask me about is what color the light on the router is. I've demanded to speak to their supervisors on more than one occasion but they actively refuse to connect me to them. They aren't logging tickets either because I've asked them about past call history and every time I am told none exists.

Do yourself a favor. If you can avoid having to deal with these incompetent jackasses, don't. You'd surely be better off using up your data plan on your cell phone instead!

 – About 4 months ago.

FRONTIER IS THE f%@kING WORST SHIT IVE EVER SEEN, THEY CAN GO BUTTf%@k ANOTHER PERSON BUT I REFUSE TO BE RAPED BY THEIR GARBAGE SHITTY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

FRONTIER IS THE f%@kING WORST SHIT IVE EVER SEEN, THEY CAN GO BUTTf%@k ANOTHER PERSON BUT I REFUSE TO BE RAPED BY THEIR GARBAGE SHITTY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 4 months ago.

frontier can suck my f%@king dick with their shitty service...

frontier can suck my f%@king dick with their shitty service

 – About 4 months ago.

Stupidity says it all for this so called communication company. Had Verizon for more than 10 years then last April 1st (2016) attempted to take over Fios without a clue to know what they were doing...

Stupidity says it all for this so called communication company. Had Verizon for more than 10 years then last April 1st (2016) attempted to take over Fios without a clue to know what they were doing and that is a fact. for more than 15 months it has been nothing but trouble with them. Numerous trouble tickets filed with more mounting up monthly. You cannot access your account online without multiple sign in's as they can NOT VALIDATE THE ACCOUNT!!!!! Attempting to contact them results talking to a minimum of 4 so called employees that cannot give a straight or logical answer on what to do. They lie to you saying they will fix it ASAP, then state that they know that this is a problem and are working on this "known problem" and will fix it when it is possible. 15 months!!!!!!!!. Just filed another complaint with the FCC. Hit frontier in the pocketbook with these complaints to them. You will receive a letter from the FCC stating the complaint number and advising Frontier that they have 14 days to address the complaints. If you still have problems after getting the resolution letter from Frontier, they want you to call frontier at a particular number. They will NOT call you at all!!!!Easy fix to that is to contact FCC for a rebuttal and clarification from Frontier. Then in another 14 days they will do same thing. Keep it up and put the pressure on this poor excuse for a communications company. In posting this it will show that I am in Ottawa CANADA, however I am in los angeles county which they cant/and won't fix. Figueres. 7 moonths and they have yet to send anyone out to check equipment which has all been replaced. ALL. They just do not get it.

 – About 4 months ago.

left time warner worse picture slower speed not able to connect more than 3 or 4 devicies went to verizon fios great pict plenty of bandwith everything good 75 meg int. Frontier god took over lost...

left time warner worse picture slower speed not able to connect more than 3 or 4 devicies went to verizon fios great pict plenty of bandwith everything good 75 meg int. Frontier god took over lost internet and tv phone for two weeks when picture returned looked worse then a bad dish or direct rain signal internet ok nothing great contract end about time for their takeover stuck around a nother year went to charter(twc) Picture great 99 of time you can rum 4 differ router off modem conjestion not a problem was told verizon removed good equipment and frontier replaced with inferior equipment Tried several time to get batter deal taking off phone tv and int 150.00 with 3 cards no boxes with charter more channels 100 meg int sme 3 cards bill 124 all the channels fios took away charter carries only prob they set copy byte cant record on tivo and watch on computer offline later. As bad as time warner got frontier now take s the crown and lowers standards further fios local 480 p cozi worse and fios then on antenna would not go back to frontier for those old enough to remember gte and att and by the way vorizen was gte they were behind att for 15 years in 1990 ie 7 digit dialling 70 att 93-95 for gte

 – About 4 months ago.

I have a commercial account in a light industrial area in San Fernando, CA (near Los Angeles). If you walk 35- yards to the corner of our street, you can throw a stone on to Frontier's yard where...

I have a commercial account in a light industrial area in San Fernando, CA (near Los Angeles). If you walk 35- yards to the corner of our street, you can throw a stone on to Frontier's yard where they dispatch service & repair trucks, etc.

Over the years, our DSL line has had multiple times where service slows to a crawl or just stops altogether for days-and-days. When we call for service, they always have us reboot the modem & router (of course), and that NEVER fixes the problem. When we've asked for a technician to come out, Frontier asks our business hours, and despite our extensive hours (5AM - 5PM), Frontier frequently shows up either at 4:50PM (and our staff wants to leave at 5PM), or they show up after we close and then they call the next day saying, "We attempted to service your facility...would we like to reschedule?"

We finally discovered that Frontier has old copper wires in the area (no fiber optics), thus the poor speed and drops, so we decided to add a second DSL line to handle the traffic. (Note; Cable service not available in this area). What a surprise, they came after 5PM for our first attempt, they called the following day saying since we were not here, they can reschedule, but the soonest they can come out is a week! Well, they did the same a week later, they came after 5PM and found no one here...

Incidentally, when I DO call them, they often cannot find the order in the system even after I give them THEIR order number.

Frontier, you deserve to be circling the drain!!!

 – About 4 months ago.

Where is Melinda White, and why did she lie to the Mayor of Long Beach Calif stating that everything will be repaired. NOT. She will be the 1st to go when Frontier goes out of business. She is a...

Where is Melinda White, and why did she lie to the Mayor of Long Beach Calif stating that everything will be repaired. NOT. She will be the 1st to go when Frontier goes out of business. She is a joke!!!!!!!!!!!!
More outages in Calif than any other state.
If she was being paid for performance than she would owe money!!!!!

 – About 5 months ago.

Frontier is rapidly sinking in the quicksand. Glug glug glug. The experienced veteran Verizon technicians and seasoned management team have all left. The amateur technicians and former bankrupt...

Frontier is rapidly sinking in the quicksand. Glug glug glug. The experienced veteran Verizon technicians and seasoned management team have all left. The amateur technicians and former bankrupt MCI/Worldcom supervisors that remain call their retired friends to see if they can answer questions. Worse than the Titanic. Frontier West Coast executive Melinda White should keep her promises and answer the tough questions. Ask Melinda??? More like Hide Melinda!!!!

 – About 5 months ago.

It's so funny how you guys talk about how bad this company is and how poor customer service is. Let's talk about how crappy the customers are. A lot of them call in upset and cussing because...

It's so funny how you guys talk about how bad this company is and how poor customer service is. Let's talk about how crappy the customers are. A lot of them call in upset and cussing because they have been disconnected for non payment because they haven't paid their bill in months. Cussing customer service out because they won't pay their bill!!! Then demand it turned back on immediately or they will sue! Here's a thought, if it takes 3 months of you not paying your bill to get your services suspended, lets set it up to where it will take 3 months to get it turned back on! Take resposibility! Yes it is your fault for not paying your bill!! Everyday people call in cussing and screaming uncontrollably, calling and threatening customer services lives. Every single day! Never in a million years would I behave like an animal that way no matter how bad the situation! Every single day calls are made to customer service talking about how bad their current service providers are and how they want to chnage to Frontier! Its not just Frontier people! Grow up, take responsibility, act like descent human beings!

 – About 5 months ago.

Wow. Just return to my home state of Washington after being gone for ten years. Bought a house and started looking for an internet provider. What a shock. We live about a mile from I-5 and half way...

Wow. Just return to my home state of Washington after being gone for ten years. Bought a house and started looking for an internet provider. What a shock. We live about a mile from I-5 and half way between Everett and Mt. Vernon. The only available internet service is Frontier. This company in my opinion leaves a lot to be desired, and NO customer service. By that I mean they lie and tell you mistruths to get you off the phone. Or they promise a call back after they check on something. No call back happened four times. (I guess I'm a slow learner). I called the last week to report a problem with my internet. I was told that day they had 600 customers without service in my area. So that's bad. The next day I call Frontier for service status update. I was told there was NO outage. Asked for explanation none given. After an hour on the phone helping the susposed "T" problem still exists. I am told it will be a week before a service person can stop by the house. A week.
Now the kicker. I've used Frontier for five months. Of those five months 1 1/2 months have been without internet service.
Believe me, if there was another internet service provider in my area I'd tell Frontier to stick it where the sun doesn't shine.

Someone please forward this to Frontier.

 – About 5 months ago.

I work at Frontier and our internet there doesn't even work properly. Cheap company heavy with directors and VP's who treat hourly employees like serfs. No chance for advancement no matter how...

I work at Frontier and our internet there doesn't even work properly. Cheap company heavy with directors and VP's who treat hourly employees like serfs. No chance for advancement no matter how hard you work. Stay away from these people.

 – About 5 months ago.

Frontier sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always a problem then you have to wait a freaking week for them to come to house to fix!! Then a week later the same thing and...

Frontier sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always a problem then you have to wait a freaking week for them to come to house to fix!! Then a week later the same thing and 8 to 10 days to wait again!!

Their stock has gone from in the 80's to the teens!!!! Wonder why!!!!

 – About 5 months ago.

It's just slow and can't do anything...

It's just slow and can't do anything

 – About 5 months ago.

Our Frontier connection drops 10 to 15 times a day. We have called repeatedly to report the outages. Finally, the response from 2nd tier support and field tech is that I am connected to a bad port 1/4...

Our Frontier connection drops 10 to 15 times a day. We have called repeatedly to report the outages. Finally, the response from 2nd tier support and field tech is that I am connected to a bad port 1/4 mile away from my house. So...can they switch me? Nope. They switch is full. So I have to be put on a waiting list for a different port. One may ask WHY wouldnt they replace the bad hardware? Mystery of the ancients I suppose.

A couple of weeks go by and I ask for an update (after listening to hold music for 45 minutes) to which the reply that the entire conversation I had with 2nd tier and the field tech are not documented in any ticket and it was closed as "resolved". Seriously, I cant make this up. I call customer service to ask for a refund. Denied. 50 bucks is all they can do. I ask for an escalation - no soup. They will "call me back later". So I call technical support all over again to start the "troubleshooting" that they have already done and cool cat on the other end of the line states that the REAL issue is that we are in an "over serviced" area and there is nothing they can do about that. So I ask WHEN they plan on upgrading their equipment to handle the load. No answers there so I ask for an escalation to get me a time frame.

And here I sit. Waiting for a call back.

I am thinking of switching to carrier pigeon. It would be more reliable.

 – About 5 months ago.

We live in a rural area and suffer a Frontier outage pretty much every month. Each time we call, we're on hold for what seems like an eternity, and if we request a call back when an operator is...

We live in a rural area and suffer a Frontier outage pretty much every month. Each time we call, we're on hold for what seems like an eternity, and if we request a call back when an operator is available, we might hear back from them 5 hours later. They clearly don't have enough attendants. Almost every time we call, the phone attendant is unable to help us, and they tell us there's an outage in our area. It takes 7 days for a field tech to visit us, and almost never is it an actual outage in our area. They say it's the 60-year old wires they have to deal with in the switching area down the street which is subject to lightning strikes and other weather issues. Frontier won't put any money into updating their wiring, so the perpetual problems continue. I feel sorry for their employees who probably have to deal with irate customers on a regular basis. There is no other internet option in our area, so we just have to deal with it until some competition arrives in our neighborhood. Frontier knows we have no choice so I'm sure they put us at the bottom of the priority list. It's no wonder Frontier ranks near the bottom of all internet providers in the country, according to Consumer Reports.

 – About 5 months ago.

Tampa, FL

I just called to shut off my phone/internet. I did not accept any contract. I full-filled my original 2yr cable/phone/internet. After completing the 2 yrs, I lost my job...

Tampa, FL

I just called to shut off my phone/internet. I did not accept any contract. I full-filled my original 2yr cable/phone/internet. After completing the 2 yrs, I lost my job so I cut the cable. Now I am almost homeless & they want a disconnect fee for my phone/internet. I DID NOT SIGN ANY CONTRACT. I told them this at the time I cut my cable! My contract was full-filled. I would have never kept the phone/internet and I was very specific about my needs. Now they want another $80 to dis-connect. These people are crooks.

 – About 5 months ago.

Whatever you do, do not sign up with these shysters. Use a cup and a string, smoke signals, anything but do not sign up with these crooks!!!!!!...

Whatever you do, do not sign up with these shysters. Use a cup and a string, smoke signals, anything but do not sign up with these crooks!!!!!!

 – About 5 months ago.

This is the worst company I think I've ever seen. We only get half the speeds that we pay for, in fact, we are paying for 12mbps and today I checked on speedtest.net and we only got 0.47!...

This is the worst company I think I've ever seen. We only get half the speeds that we pay for, in fact, we are paying for 12mbps and today I checked on speedtest.net and we only got 0.47! THAT'S NOT EVEN 1! We upgraded from the 6 mbps plan to the 12mbps plan and we constantly get half what we pay for. When we had the 6 mbps plan, we bearly even got 3. And now, we have the 12 mbps plan, and it's pretty rare to see it get to 6. Frontier needs to get their stuff together, because we are already thinking about switching.

 – About 5 months ago.

Worst customer service by any company i have ever delt with.. very unprofessional and obviously don't have the ability to provide the internet service they sell... everyone should boycott frontier...

Worst customer service by any company i have ever delt with.. very unprofessional and obviously don't have the ability to provide the internet service they sell... everyone should boycott frontier

 – About 5 months ago.

Frontier f%@king blows!! I'm in Long Beach and we have no options. They told me that it's a neighborhood issue but they can't refund me until the problem is resolved, and they don't...

Frontier f%@king blows!! I'm in Long Beach and we have no options. They told me that it's a neighborhood issue but they can't refund me until the problem is resolved, and they don't anticipate the problem being resolved anytime soon!?!! WTF.

 – About 5 months ago.

frontier assured me that my brother would have no problem setting up a wireless internernet service once the modem was received. My 20 year old nephew is there and cannot set up the modem.

frontier assured me that my brother would have no problem setting up a wireless internernet service once the modem was received. My 20 year old nephew is there and cannot set up the modem.

They are liars. Do not trust any young person that you talk to.

 – About 5 months ago.

Online account is so fouled up you can't access it without MAYBE logging on at least 8 times, message states UNABLE TO VALIDATE ACCOUNT! This has been going on for over 8 months! This company...

Online account is so fouled up you can't access it without MAYBE logging on at least 8 times, message states UNABLE TO VALIDATE ACCOUNT! This has been going on for over 8 months! This company should shut down by selling FIOS to either Google or some company that knows how to treat customers as they certainly can't do it. Bankruptcy a very good possibility to help customers out. More layoffs coming to Southern Calif along with union busting to eliminate CWA members or IBEW. It won't be long now!!!!!!! Why I have a Canadian IP being in So. Calif boggles the mind and their employees cannot answer that question. Outsourcing again out of the USA to out of the country. This was agter frontier stated that they would NRVER do that again, they did it anyway. Class Action Lawsuit Time!!!!!!!!!!!!!!!!!!!! FCC handles their complaints.

 – About 5 months ago.

Agreement was up from former Verizon FIOS customer in Texas. Tried 3 times to get a deal close to new customers with no success. I told them I was leaving and they didn't care. So I moved my...

Agreement was up from former Verizon FIOS customer in Texas. Tried 3 times to get a deal close to new customers with no success. I told them I was leaving and they didn't care. So I moved my phone number proactively and had new service provider installation scheduled. When Frontier moved my phone number it cancelled my entire account. I woke up to no service without cancelling.

So they did a good job of getting it up and running in minutes, and since my account was technically closed, they gave me a deal that a new customer would get. It was about $80-$100/month cheaper than what I'm paying now and better service. Why did it take a screw up to get a deal to stay?

 – About 5 months ago.

Picture this: you're trying to download a new game on your PS4. It's only about 17 gigabytes. oh, and you also have Frontier. i don't know how many hours have passed, but it still says...

Picture this: you're trying to download a new game on your PS4. It's only about 17 gigabytes. oh, and you also have Frontier. i don't know how many hours have passed, but it still says "99+ hours left". I'm lucky if I can even get an image to load on Reddit. another instance of luck is having internet at all. just about every goddamn day, the internet light either goes red or plain 'off on the modem. you'd think you're in the middle of the worst thunderstorm.

 – About 5 months ago.

Major outage in southern calif!!!! Internet, phone etc etc. Cannot access account online. Thousands affected in LA County. Calls being forwarded to India for repair. Right!!!!!!!!!!!!!!!!!!!!!!

Major outage in southern calif!!!! Internet, phone etc etc. Cannot access account online. Thousands affected in LA County. Calls being forwarded to India for repair. Right!!!!!!!!!!!!!!!!!!!!!!
After months and months of mediocre service at best now this. Time to file with the FCC!!! I am in so calif NOT Ottawa Canada!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 5 months ago.

So they promise 5mb/s with their most basic package. I'm getting 50kb/s right now. f%@k you frontier...

So they promise 5mb/s with their most basic package. I'm getting 50kb/s right now. f%@k you frontier

 – About 5 months ago.

Frontier is the biggest joke ever. I have been experiencing packet loss for the past 2 weeks now, and we have called and they came out and could not find a solution. So great job Frontier! time to...

Frontier is the biggest joke ever. I have been experiencing packet loss for the past 2 weeks now, and we have called and they came out and could not find a solution. So great job Frontier! time to switch to mediacom! if anyone is ever looking for a new ISP, never go to frontier..... THEY SUCK

 – About 5 months ago.

I'm new to this whole Frontier thing - and I can say that I already hate them. Waited 3 days for the repair or removal of a cable that came down in my yard in California. What a joke! I've...

I'm new to this whole Frontier thing - and I can say that I already hate them. Waited 3 days for the repair or removal of a cable that came down in my yard in California. What a joke! I've spoken with 4 customer service agents including Maria, Monique and Sedney all of whom assured me that the issue would be resolved on the day I spoke with them. Even had a call from a tech this morning at 8:30am saying that he was on his way - whoops, guess not. It's now 2pm and no sign of him. Called a couple of more times - getting the same old runaround. No way I'm ever signing up for any additional Frontier service.

 – About 5 months ago.

I have been paying my Frontier bill at the Fort Wayne location office for several moths. Every time I drop my bill off there the employees are talking on the phone and I know they are on personal...

I have been paying my Frontier bill at the Fort Wayne location office for several moths. Every time I drop my bill off there the employees are talking on the phone and I know they are on personal calls. They do not greet me they simply look at me and continue to talk on the phone. This is every time I am there. Someone needs to train them on how to treat a customer.
EP5IR
IDEIU

 – About 5 months ago.

It is now July 2017. I called Frontier in June 2016 to request a change in service that would reduce my monthly bill. After several inadvertent HIGHER bills and disruption of service, including the...

It is now July 2017. I called Frontier in June 2016 to request a change in service that would reduce my monthly bill. After several inadvertent HIGHER bills and disruption of service, including the telephone being disconnected for a month, I was told that two separate credits would be applied to my bill. Three months later no such credits had been applied. I cancelled service in January 2017. I called Frontier and was told the credits would not be applied because I had cancelled the service. At this point the "final" bill has not been paid because I am waiting to get some sort of credit applied for the service disruptions. I spent over an hour on the telephone today explaining the sad saga to nine, different Customer Service Representative who, because if the arcane and idiotic way Frontier has structured itself. cannot assist me, all they can do is listen to mu story and transfer me to some other CSR who does not know anything and cannot help. AT this point I am convinced that Frontier is not trying to be a service organization that supply and decent product at a reasonable price. In case they are trying to extort money from me without give me a product. It is really robbery.

 – About 5 months ago.

my own accounts during my nine years working for the second Corporate Company that had been bought out and instill their own set of rules. The abuse we telecom workers have to deal with or put up with...

my own accounts during my nine years working for the second Corporate Company that had been bought out and instill their own set of rules. The abuse we telecom workers have to deal with or put up with has got to stop. I have tried in many ways to get Justice and this is what I have to boil down to do and write it all out. All is true and are from my writings after meetings and calls my wife and I were put threw. I have the records from DES and court hearing transcripts, testimony and the years of charts to the fact proving of:  Arbitrary of Union & Civil Laws Bigotry, Corruption Corporate Bullying Document Falsifications Defamation, Immoral Lies Peer Bullying Polanski Tactics Privacy Rights Theft, Fraud, Slander Perjury Stalin Tactics Racial Slander Union Pandering Obstruction of Justice Non Ethical Standards Wrongful Terminations Customer & Employee Breach of Trust with Fraudulent Intent No names have been changed or taken out. Those responsible for the harm, pain and suffering  within this book were warned. Now it's my turn again and it's check mate. Time I tell everyone what lies and sadistic thinking. Morally corrupt taken hold by MONEY you pilfered from my Customers. This will end. I wish to warn all, of their EVIL deeds. the attitudes they have for employees under them and Customers. Even using suspicion tactics and over-extending their authority. FRONTIER AMERICAS 3rd WORST EMPLOYER My True Story by, Denn Martin
Book is online and can be ordered as a paperback. @ Lulu.com

 – About 5 months ago.

I'm surprised that I am even able to post this comment with this joke of an internet service....

I'm surprised that I am even able to post this comment with this joke of an internet service.

 – About 5 months ago.

Using the internet in McDonald's would be faster than this shit...

Using the internet in McDonald's would be faster than this shit

 – About 5 months ago.

Frontier is shitty asf! They always have outages and can never fix their shit! Like damn we payin the money now provide the server goddamn...

Frontier is shitty asf! They always have outages and can never fix their shit! Like damn we payin the money now provide the server goddamn

 – About 5 months ago.

Good Grief. Can Frontiers service get any slower? Please, will someone bring back dial-up. It was so much faster than the crappy speeds Frontier provides!!😡😡...

Good Grief. Can Frontiers service get any slower? Please, will someone bring back dial-up. It was so much faster than the crappy speeds Frontier provides!!😡😡

 – About 5 months ago.

Looking for a professional who knows how to figure out and translate frontier business billing. A sales guy from frontier came in and gave us new rates and convinced us it would save money. It has...

Looking for a professional who knows how to figure out and translate frontier business billing. A sales guy from frontier came in and gave us new rates and convinced us it would save money. It has been a nightmare for our two businesses ever since. We cannot read or decipher any bills for the past 5 cycles. They say they will credit us and then they don't we pay our bill even with the wrong amounts and they tell me I still owe them. The sales guys and the head bosses have washed there hands of the situation leaving us at the mercy of the billing department. They said they would revert us and credit us but this is not happening and they say that they can't give us our old billing plan.

 – About 5 months ago.

Now now you wonderful people, don't you realize that Frontier loves to rob you of your money to keep paying CEO Disapperaing Dan his hugh salary. He has a family to support so that is why they...

Now now you wonderful people, don't you realize that Frontier loves to rob you of your money to keep paying CEO Disapperaing Dan his hugh salary. He has a family to support so that is why they give you the run around about there over pricing the consumer and never answer the phones. Disappearing dan his team only give you the consumers lip service

 – About 5 months ago.

This is the worst company I have ever dealt with in my entire life. The lack of customer service blows my mind. I went as far up as exacutuve team in the presidents office and these assholes still...

This is the worst company I have ever dealt with in my entire life. The lack of customer service blows my mind. I went as far up as exacutuve team in the presidents office and these assholes still couldn't help me. Verizon f%@ked up. Frontier can kiss my ass.

 – About 5 months ago.

Absolutely the worst customer service. Quite possibly the worst internet service. I've been dealing with this shit company for over a decade. It takes an entire day--sometimes multiple days--just...

Absolutely the worst customer service. Quite possibly the worst internet service. I've been dealing with this shit company for over a decade. It takes an entire day--sometimes multiple days--just to contact them about issues that are almost always their fault. Their ISP provided DSL gateway boxes are $5 garbage, pieces of shit that have an insane amount of bufferbloat, wireless broadcast instability, and high ping. Currently waiting in my second live chat queue after being on hold twice and being hung up on both times after waiting 20+ minutes! We have a business package and get terrible support and very slow speeds (7 down, 1 up) that cuts out all the time. Starting to consider satellite internet even though it has data limits and subpar speeds just because of how terrible Frontier is. God I wish I had other options where I live.

 – About 5 months ago.

I hate Frontier. Their wifi is so terrible. I am a gamer and keep getting lag backs and a huge chat delay and my discord keeps freezing and breaking up....

I hate Frontier. Their wifi is so terrible. I am a gamer and keep getting lag backs and a huge chat delay and my discord keeps freezing and breaking up.

 – About 5 months ago.

Frontier needs to be sued and shut down and the owner needs to be jailed I've had them for five years and their WiFi makes me wanna go kill myself f%@k frontier they can all go suck a duck ...

Frontier needs to be sued and shut down and the owner needs to be jailed I've had them for five years and their WiFi makes me wanna go kill myself f%@k frontier they can all go suck a duck

 – About 5 months ago.

Frontier internet is like having a clapped out old car I'm still making payments on that breaks down 5 miles from my house every time you try to go someplace. I have been suffering with their...

Frontier internet is like having a clapped out old car I'm still making payments on that breaks down 5 miles from my house every time you try to go someplace. I have been suffering with their monopoly for years and it keeps getting worse. It's outright breach of contract and theft. How can these crooks not be charged with crimes for this continuing hose job? I love where I live, except for dealing with the Frontier garbage service. And I'm not an employee. Wouldn't embat myself by working for this trash operation.

 – About 5 months ago.

There is nothing about this company that will ever make me want to deal with them again. ...

There is nothing about this company that will ever make me want to deal with them again.

 – About 5 months ago.

OMG!!!! Worst company I have EVER dealt with. I had no internet for over a month, they kept sending technicians out on the days I was at work and not the scheduled appointment time, which put me...

OMG!!!! Worst company I have EVER dealt with. I had no internet for over a month, they kept sending technicians out on the days I was at work and not the scheduled appointment time, which put me back in the system for an appointment as the scheduled one was then cancelled. I finally should my account down and had a $50 credit, now for the last 4 months since my account has been closed, I keep getting bills saying I owe money, which is not true, I spend over an hour every time I call up think that the problem is cleared and then a few weeks later start getting billed again. Who wants to spend over 8 hours worth of phone time with a company that you no longer have an account with.

 – About 5 months ago.

I have been dealing with frontier's horrible customer service and poor quality service for a few years now and I'm about done. They are the only internet provider in my somewhat rural town and...

I have been dealing with frontier's horrible customer service and poor quality service for a few years now and I'm about done. They are the only internet provider in my somewhat rural town and some people's internet is fine. Mine is not. I pay for 6mbps. 6. that's not a lot but I don't need much. I would like it if my actual speed came close to hitting the 1mbps mark. I would be happy. But no. I'm sitting at about 30-100kbps. I hate it so much. Sometimes at three a.m. or so it will jump to about 150-200kbps, but that's still a bit ridiculous. I have asked their "tech support" team, had them run tests and configure my system in person to no avail. I have troubleshot and tweaked and done every imaginable thing and it is not a hardware/software/troubleshooting issue. My connection is genuinely that slow. The last time the "technician" came out to try to remedy the situation, he left dumbfounded and told me that "I was at the end of the Internet line. That's why it's so slow." I hate this company. At least give me a discount or something. My neighbors get anywhere from 3 to 15mbps, why can't I? So done with this company. Wish there was something else around here. Oh well, maybe one of these days, they'll fix their massive problems, but until then I'll just be here waiting for this youtube video to buffer in 240p.

 – About 5 months ago.

I'm trying to play my game and it always lags whenever I play it I had another company and the same computer I use now no lag now I have frontier and it sucks ass...

I'm trying to play my game and it always lags whenever I play it I had another company and the same computer I use now no lag now I have frontier and it sucks ass

 – About 5 months ago.

Absolutely awful. I just realised my elderly folks were paying $297 per month for 25mbs ( speed test 17mbs Ethernet connected) and basic channels and phone. I called them to blast them for highway...

Absolutely awful. I just realised my elderly folks were paying $297 per month for 25mbs ( speed test 17mbs Ethernet connected) and basic channels and phone. I called them to blast them for highway robbery. They said "it's in the eye of the beholder ". Wow... No it's in the fact you have slowly raised pricing

 – About 5 months ago.

Connection sucks. Slow and sporadic at best. Gets worse with time. No customer support. The online support wouldn't acknowledge my account number then just cut me off. Can't access anything on...

Connection sucks. Slow and sporadic at best. Gets worse with time. No customer support. The online support wouldn't acknowledge my account number then just cut me off. Can't access anything on the sight except billing won't recognize my password or username. Nothing good to say about this company.

 – About 5 months ago.

We live in Charles Town WV and have been without internet since Tuesday 7-11-17. No excuse. ...

We live in Charles Town WV and have been without internet since Tuesday 7-11-17. No excuse.

 – About 5 months ago.

Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and...

Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and couldn't call 911? I can maybe place 1 or 2 calls if I'm very lucky in a day and then my phone goes dead! No one can call me either. They have been working on this for an entire month now. We have been dealing with the company's Senior Manager Customer Service and still no progress. We are not the only one with this problem, everyone in my area is affected. I have had it with Frontier. Maybe I will look into an online phone service because there is no other company.

 – About 5 months ago.

Frontier is horrible. Currently I'm being charged incorrectly, wrong product was ordered that I had requested and quote I was given by multiple reps was provided once I received the bill, they...

Frontier is horrible. Currently I'm being charged incorrectly, wrong product was ordered that I had requested and quote I was given by multiple reps was provided once I received the bill, they without my consent my plan was upgraded from 300/300 to 500/500. They finally send out a technician and he notified me that when I upgraded from 150/150 from two months ago, our wires were not set up for 300/300 and Frontier should of sent a technician then. I have been paying for services that were not being met. They say they only owe me a credit of $252 but they still are not accounting the 12 days from the last bill that I didn't receive full service. I have been calling them daily and via chat keeping logs. They have the nerve to tell me to pay the full $431.22 and they i could have late fees if I don't. I should be only paying $174.94 for this month (actually it should be even lesser then that because 12 days of this billing cycle the 300/300 was not corrected - I don't understand why they will not adjust that. Then they tell me it's going to take 60 days possibly to credit my account AND it depends if their "credit team" approves me. f%@king bullshit. They owe, and they owe me a lot for services not provided, over charging me, charging me for a wrong product. BTW the return mailer then sent me yesterday, doesn't fit for the product that needs to be returned. They even had the nerve to tell me that if I didnt get it returned by the date I originally called (30 days - FYI took over a week to receive the package and week to receive the return mailer), that I wouldn't be issued a refund. I have talked to over 7+ reps since last week trying to fix this.

They need a lawsuit against them in California if there isn't one already.

 – About 5 months ago.

How badly does a company have to suck that they can't even get FREE HBO when it is FREE for everyone else in the world on premiere weekend? Wow does Frontier SUCK!...

How badly does a company have to suck that they can't even get FREE HBO when it is FREE for everyone else in the world on premiere weekend? Wow does Frontier SUCK!

 – About 5 months ago.

Frontier has to be the worst company in this world. I have never in my life seen anything like this . They lie , they are liars service is horrible I absolutely can't stand them I wished I could...

Frontier has to be the worst company in this world. I have never in my life seen anything like this . They lie , they are liars service is horrible I absolutely can't stand them I wished I could sue them and I have never felt like this my bill has never been what they said it would be I was promised amazon gift card never received my int r rent has been down a week I called they scheduled a tech to come he never showed I called they came up with some bs oh it wasn't really a app for tech to come OK so you told me make sure I was home between 2 to 5 pm s
For tech but I never had appt with bad bad business I wished I knew how to stop them I have to use them my apt complex requires . Does anyone know what steps I can take to get my complex to get rid of them or hold them accountable plz any advice

 – About 5 months ago.

It is good to know I am not the only frustrated customer! I contacted Frontier regarding the large cable behind my house that is exposed and should be in the ground last month. I also understand it...

It is good to know I am not the only frustrated customer! I contacted Frontier regarding the large cable behind my house that is exposed and should be in the ground last month. I also understand it is dangerous to leave such a cable exposed. I called them numerous times, they sent their field people who only came, looked, and a number of them never bothered to notify us the status of the repair. It is now almost a month nothing has been done. I am really thinking about getting legal help because I have run out of words to say to them!

 – About 5 months ago.

Hello, my name is Bruce Linda, i was going through an article and found out about a man called Dr astogo. i have been suffering from breakup issues with different guys. i had to contact the spell...

Hello, my name is Bruce Linda, i was going through an article and found out about a man called Dr astogo. i have been suffering from breakup issues with different guys. i had to contact the spell caster. Steve was on the verge of leaving me for another woman. but i stayed positive and believed i could have him back and make him stay. lo and behold Dr astogo helped me. Steve and i are back together. Dr astogo is such a nice man, he also helped me with my health problems. Thanks to him and thanks to God for the gift given to him. If you have any problem whatsoever, contact him on this email: drastogoherbalhome@gmail.com

You can contact Dr. astogo for the following:
(1)If you want your ex back.
{2}If you are searching for a job
(3)You want to be promoted in your office.
(4)You want women/men to run after you.
(5)If you want a child.
(6)You want to be rich.
(7)you want to get Marriage Spells
(8)Remove Sickness from your body Spells
(9)Business spell
(10)Lottery winning numbers.
(11)Bring Back Lost Love
and many more.
you can contact him through his email: drastogoherbalhome@gmail.com or whatsapp him: +234 8060259313

 – About 5 months ago.

NBC Los Angeles had a very disgruntled customer who kept getting billed for 3 months AFTER customer told them that they were going on vacation and just turn off all services, frontier says NO PROBLEM...

NBC Los Angeles had a very disgruntled customer who kept getting billed for 3 months AFTER customer told them that they were going on vacation and just turn off all services, frontier says NO PROBLEM AT ALL Right!!!!!
Customer returns from vacation to find out Frontier took them to collection for non-payment! Right. Turned over to a collection agency who demanded over $550.00.
NBC made many calls to Frontier as no one could take responsibility for what happened. As a "goodwill gesture to the customer frontier decided to ZERO balance account, however they said may take up to 3 months to remove collection file from credit reporting agencies, till then still on record as collection for 3 more months. Frontier loves the publicity good or bad.

 – About 5 months ago.

Check it out, Frontier did a 15-1 reverse stick split, now the stock has more rrom to drop, but the fact that the historical data shows they were over 19 dollars last month should be illegal, they...

Check it out, Frontier did a 15-1 reverse stick split, now the stock has more rrom to drop, but the fact that the historical data shows they were over 19 dollars last month should be illegal, they were at $1.19 cents last month... Lieing to the public to try to trick people into buying stock just goes to show how this company operates.

 – About 5 months ago.

3 x business lines. 10-days later still no landlines. Three tech visits. Rude customer service. They don't even bother to pretend they are even trying to get this sorted. Bizarre - ordering VOIP...

3 x business lines. 10-days later still no landlines. Three tech visits. Rude customer service. They don't even bother to pretend they are even trying to get this sorted. Bizarre - ordering VOIP phones today.

 – About 5 months ago.

Frontier Communications has a F with Better Buisness Bureau, need I say more?...

Frontier Communications has a F with Better Buisness Bureau, need I say more?

 – About 5 months ago.

This is a lame site- disgruntled workers , layed off, but now have time to post hate messages - Verizon / frontier is superior to the other isp's.... FIBER...

This is a lame site- disgruntled workers , layed off, but now have time to post hate messages - Verizon / frontier is superior to the other isp's.... FIBER

 – About 5 months ago.

Can this company get f%@ked down an old abandoned well? Get dragged behind a truck in a gravel pit? Get dropped off in the hood with wearing a white sheet? f%@king horrible like trump0...

Can this company get f%@ked down an old abandoned well? Get dragged behind a truck in a gravel pit? Get dropped off in the hood with wearing a white sheet? f%@king horrible like trump0

 – About 5 months ago.

Verizon would respond to outages immediately

Frontier's dispatchers are under strict orders NOT to call out any techs unless it's life or death and even THEN if the outage...

Verizon would respond to outages immediately

Frontier's dispatchers are under strict orders NOT to call out any techs unless it's life or death and even THEN if the outage happens on a holiday, or you are just a residential customer, its never gonna happen!!!

And if you are a business, you must escalate the ticket or you will be without phones for days!!

Its also routine to see calls for 911 outages held until they are escalated

Since techs by contract get a minimum 4 hours pay for call outs and time and a half for over 40 hours, they refuse to dispatch until the outage is of such size that hundreds are affected!!

 – About 5 months ago.

When Verizon purchased the assets of the bankrupt MCI/Worldcom for pennies on the dollar, it inherited their inept MCI/Worldcom management team and renamed the mess "Verizon Business." ...

When Verizon purchased the assets of the bankrupt MCI/Worldcom for pennies on the dollar, it inherited their inept MCI/Worldcom management team and renamed the mess "Verizon Business." Verizon Telecom in California (formerly GTE before 2000) was Number One in all aspects of the business.... until some Basking Ridge idiot decided to merge the failed MCI/Worldcom management team with our seasoned Verizon team. The MCI/Worldcom BLACK HOLE of low morale and despair had all of the retirement financial planners busy for months. Needless to say, the veteran Verizon/GTE managers all bailed before Frontier took over. The only managers who remain at Frontier are those MCI/Worldcom losers. History repeats itself. Bankrupt MCI/Worldcom. Bankrupt Frontier Communications. Nowhere to hide. Enough said.

 – About 5 months ago.

The worst customer service E V E R!!!! After being treated so condescendingly, no your sarcasm was not lost on me, ( I just chose not to respond), I canceled my service. I would be embarrassed to...

The worst customer service E V E R!!!! After being treated so condescendingly, no your sarcasm was not lost on me, ( I just chose not to respond), I canceled my service. I would be embarrassed to have the type of employees they have representing them. I will give my money to another provider.