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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,269 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 19 hours ago.

This is a family of 4 that use to be happy in Va with Verizon internet and all we had was 3 megs and we could at least download a game for the kids. We moved to Crossville ,Tn unaware of the very...

This is a family of 4 that use to be happy in Va with Verizon internet and all we had was 3 megs and we could at least download a game for the kids. We moved to Crossville ,Tn unaware of the very ,very sad frontier internet it has to be the worst internet in the world !! I think this town need to picket the office here til they just close the doors .. Nobody here has a normal 20th century life that normal people are use to . Our modem goes out like 4times a day they have gave us 4 modems in 2 yrs and still not right . My son just tried to down load a game to his playstation with all of off the internet except him and could not down load got halfway and kick him off like dialup so sad for my 9 yr old . His cousins live 15 miles away in another county that is nothing but country farm land on top of the moutains and they have better internet than we do . We probably have to take a loss on our home here and so far from Fronteir and never go back ever !! Kills me that we spent our last saving and bought this home and my two kids are so sad and not happy makes me wish they would go and sit on the Ceo front lawn and not move til they fit it ..I bet his internet is Version .. Not saying they are without problems but the fix there most of time ..Frontier doesn't even give shit !! Sincerly Bryan

 – About 2 days ago.

Trying to call frontier to report internet outage, no one has answered the phone yet. I just hear hold music. Its been over 30 minutes! This company should be boycotted! This is ridiculous!...

Trying to call frontier to report internet outage, no one has answered the phone yet. I just hear hold music. Its been over 30 minutes! This company should be boycotted! This is ridiculous!

 – About 3 days ago.

Called to upgrade my service because the streaming was buffering our amazon movies. Our service has now been out for a week and 10 calls to their piss poor customer service has not figured out...

Called to upgrade my service because the streaming was buffering our amazon movies. Our service has now been out for a week and 10 calls to their piss poor customer service has not figured out what's wrong. Hello Charter, are you there?

 – About 3 days ago.

I thought that Verizon was bad, but Frontier is the worst! I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop.
Last month I paid $60 in phone...

I thought that Verizon was bad, but Frontier is the worst! I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop.
Last month I paid $60 in phone data overage fees because I couldn't get my home Frontier Internet to work. I've chatted with Frontier four times in the last month and the issue is never resolved. On June 17th I was told that a technician would come to my home today (June 20th) between 10 and 5. I asked if I needed to be here and was told that I did.
I was told that the tech would call my cell phone when she or he arrived. I took a day off to stay home and wait. Of course no one showed. I chatted again with Frontier and was told that the tech had fixed the problem.
I said that the Internet is still going off and on. I was told that that's the only information available. I am so so so angry. Angry at having to use (and pay for!) my phone data in order to access the Internet.
Angry because the best (!) Frontier can do to compensate is to give me six dollars (!) off of my bill. Angry because I sat here alllllll day waiting for an apparently invisible tech.
Angry because this has been going on for YEARS!Frontier is the only provider available in my dumb town--otherwise there is NO WAY that I would be a Frontier customer.

 – About 3 days ago.

my WiFi has been out for 2 weeks this is complete bullshit...

my WiFi has been out for 2 weeks this is complete bullshit

 – About 3 days ago.

Frontier captive in rural Pennsylvania! we only have this company as a choice and they don't care about us, just look at how they maintain their lines in rural Pennsylvania with trees laying on...

Frontier captive in rural Pennsylvania! we only have this company as a choice and they don't care about us, just look at how they maintain their lines in rural Pennsylvania with trees laying on them all over the area and its been that way for years, as for the internet service the speed and reliability sucks every day, not sure about the rest of you but has anyone noticed that at around 10:00 pm every night it goes down to nothing almost i have noticed this in two different locations and it been going on for a while, i would call them for a service ticket but it won't do any good since they have ghost repairmen who don't show up and mark the job ticket completed with out even stepping foot on the site (True story)

 – About 5 days ago.

What can I say. Such absolute garbage. Paying for 12 down/1 up (which is the fastest for our area) and get on average .8 to 1 down. So fed up with this crap. Brand new house in a brand new development...

What can I say. Such absolute garbage. Paying for 12 down/1 up (which is the fastest for our area) and get on average .8 to 1 down. So fed up with this crap. Brand new house in a brand new development and this is the f%@kery we have to put up with?

 – About 6 days ago.

Frontier internet and cable are the worst product I've ever purchased....and on a monthly basis I put up with this crap. I called tech support due to continuous glitching and he said "all I...

Frontier internet and cable are the worst product I've ever purchased....and on a monthly basis I put up with this crap. I called tech support due to continuous glitching and he said "all I can do is have you unplug and plug back in". WTF! And if I place a service call and the tech comes out and unplugs and plugs back in and it works for 2 min then he will consider it resolved. This shit happens every day (not necessarily within every 2 min). $250 per month for our bundle. WASTED $$.

 – About 1 Week ago.

MEHOOPANY, PA.
WARNING.....Get dial up, so much faster the Frontier internet service ! What crap they give you when you are thinking about signing up. They forget you after that.
...

MEHOOPANY, PA.
WARNING.....Get dial up, so much faster the Frontier internet service ! What crap they give you when you are thinking about signing up. They forget you after that.
Have a problem.........NO problem to Frontier..........they will tell you a service tech will be there in a week or two between 8am and 5 pm.
Their web mail is also a joke.
JUST STAY AWAY FROM FRONTIER !!!!!!!!

 – About 1 Week ago.

Fck you, Frontier. Over 10 years with your miserable 2.1Mbps down @ $70/mo. Another example of communications companies raping the fcking consumer with no recourse....

Fck you, Frontier. Over 10 years with your miserable 2.1Mbps down @ $70/mo. Another example of communications companies raping the fcking consumer with no recourse.

 – About 1 Week ago.

And it doesn’t help now that Trump is eviscerating Net Neutrality — letting the corporations run at higher Internet speeds than the rest of us low lives. Better get used to slow Internet … all...

And it doesn’t help now that Trump is eviscerating Net Neutrality — letting the corporations run at higher Internet speeds than the rest of us low lives. Better get used to slow Internet … all the time, slobs. And Frontier still sucks, too … so not a good combination at all….

 – About 1 Week ago.

FRONTIER WIFI HAS THE MOST TRASH INTERNET SERVICE IVE EVER EXPERIENCED. I CAN NOT GO 2 MINUTES WITHOUT MY WIFI SLOWING DOWN OR JUST NOT WORING AT ALL. EVEN AFTER I UNPLUG MY ROUTER COUNTLESS TIMES A...

FRONTIER WIFI HAS THE MOST TRASH INTERNET SERVICE IVE EVER EXPERIENCED. I CAN NOT GO 2 MINUTES WITHOUT MY WIFI SLOWING DOWN OR JUST NOT WORING AT ALL. EVEN AFTER I UNPLUG MY ROUTER COUNTLESS TIMES A DAY TO TRY AND GET IT TO WORK NOTHING EVER CHANGES. FRONTIER IS A COMPLETE PIECE OF CRAP. ALL I WANT IS SOME NICE QUALITY INTERNET. NOW IS THAT TOO MUCH TO ASK???? I MEAN IT MUST BE BECAUSE FRONTIER CANT SEEM TO DO IT.

 – About 1 Week ago.

Frontier sucks so bad.... I never even made it to install. After numerous attempts I cancelled. I then spent less than five minutes on the phone with Spectrum and had an install date..along with a one...

Frontier sucks so bad.... I never even made it to install. After numerous attempts I cancelled. I then spent less than five minutes on the phone with Spectrum and had an install date..along with a one hour window of arrival. They showed up exactly on time... and install went off without a hitch. They even waived the install fee after me telling them about my dealings with Frontier. I now have what Frontier promised with solid service and worlds better customer service.

My reason for commenting today is ... spam calls

Has anyone else noticed a dramatic increase in robo-calls and random sales calls? I truly believe Frontier immediately sells our contact info.

 – About 2 weeks ago.

Gotta love their method of operation. Buy up rural nets where the customers have no other options and keep the thing just operating enough the give the CEO his big fat bonus. What options do I have :...

Gotta love their method of operation. Buy up rural nets where the customers have no other options and keep the thing just operating enough the give the CEO his big fat bonus. What options do I have : satellite? HA! I guess my only other option is a Microwave dish. And to think I'm only 1/2 mile from a optic cable line, a big one.

 – About 2 weeks ago.

Just want to say -- their customer service is quite rude. I honestly had a simple question and each time I call in, different people answer, but they are always rude, I honestly don't know why....

Just want to say -- their customer service is quite rude. I honestly had a simple question and each time I call in, different people answer, but they are always rude, I honestly don't know why. Its confusing.

 – About 2 weeks ago.

I called Frontier today because my contract ended. All I wanted was FIOS internet, but they told me they could cut my bill from 122 to 62 with 4 times the internet and one of the best cable packages....

I called Frontier today because my contract ended. All I wanted was FIOS internet, but they told me they could cut my bill from 122 to 62 with 4 times the internet and one of the best cable packages. They said the price would remain the same for the entire two year contract. I'm in SoCal. I'm skeptical because it took 45 minutes, and the simplest questions would take about 5 minutes to answer, and I could barely here them. It seemed like it was someone from the new US call center. Has anyone been through something similar with them?

Also, it's ridiculous that we're unable to choose our package and review the bill online. Why do we have to call and spend so much time for such simple service requests? They said they couldn't email me a bill confirmation either. I have to wait for that in the mail. Seems crazy.

 – About 2 weeks ago.

Chat feature with Frontier is 100% based in India!!!!!!!!!
Call corporate: 8443204445 Ext1113130.
Sandi Box is employee based in USA. After talking with her make sure and tell her Frontier...

Chat feature with Frontier is 100% based in India!!!!!!!!!
Call corporate: 8443204445 Ext1113130.
Sandi Box is employee based in USA. After talking with her make sure and tell her Frontier going Bankrupt as stock now in penny range.

 – About 2 weeks ago.

Frontier sucks because Dan McCarthy and his entire C-suite are vultures. They have zero interest in improving the business or helping our customers. They lay down policies that amount to pure customer...

Frontier sucks because Dan McCarthy and his entire C-suite are vultures. They have zero interest in improving the business or helping our customers. They lay down policies that amount to pure customer abuse, then punish lower management because customers leave. Dan McCarthy is aiming Frontier straight to the ground while he files off with a golden parachute. I hope he chokes on a piece of dog shit.

 – About 2 weeks ago.

Here's the latest mindf*ck from Frontier:

6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 1/3
Anjelica | Sent : 8:07...

Here's the latest mindf*ck from Frontier:

6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 1/3
Anjelica | Sent : 8:07 PM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected
if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and
security purposes, your session is recorded and may be monitored or reviewed.
Sent : 8:00 PM | Alex
I just got off the phone with your billing department. It appears that order # 067781091 was not fulfilled. Now, a different order # 067932759 has been entered. The rep I
spoke with on order # 067781091 told me that I would be shipped return boxes and labels to ship back my hd-dvr and hd box. The rep I spoke with on order #
067932759 told me that Frontier "did not want the old Verizon boxes". Please send written confirmation that I am not responsible for sending back the Verizon hd-dvr
and hd box. Also, I attempted on 5/26 to cancel Fios tv service and keep the 75/75 internet effective 6/7, the start of a new billing period. Please send written
confirmation that I will not be charged for 3 days of Fios tv.
Anjelica | Sent : 8:01 PM
Thank you for chatting with Frontier, Alex. My name is Anjelica, and I'll be assisting you today with your concern about the service order.
Anjelica | Sent : 8:01 PM
I apologize if you were disconnected with the previous representative Alex.
Anjelica | Sent : 8:03 PM
I'm sorry that this happened to you. Let me first pull up your account Alex so that I can provide you the necessary information you needed. May I confirm your Account
number is 2141741508 and this is the account we will looking at together?
Sent : 8:04 PM | Alex
yes
Anjelica | Sent : 8:04 PM
Thank you for authenticating your account using the pre-chat survey.
Anjelica | Sent : 8:04 PM
May I ask a contact number where I can reach you in case a call back is necessary?
Sent : 8:04 PM | Alex
972-570-5288
Anjelica | Sent : 8:06 PM
Thank you. May I update your account with the email address alex.mcglinchey@gmail.com as your preferred email address?
Sent : 8:06 PM | Alex
yes
Anjelica | Sent : 8:06 PM
Perfect. Thank you so much Alex. Let me go ahead and review your account. Please allow me 2-3 minutes.
Anjelica | Sent : 8:11 PM
Thank you so much for patiently waiting Alex and sorry for the long wait.
Anjelica | Sent : 8:12 PM
Upon checking here in your account, it appears that the second order had been processed. That is the right order number which is associated with your account.
Anjelica | Sent : 8:14 PM
In regards with the Verizon boxes Alex, you can actually keep those boxes as long as you want. It is not necessary that you will return the boxes to Verizon.
Anjelica | Sent : 8:17 PM
But here's the thing. If you use your Verizon boxes while you are with us, there's no problem. But if ever your boxes will have problem, Frontier is not held responsible for it.
So we highly recommend that you use our facilities and equipment.
Sent : 8:18 PM | Alex
6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 2/3
Sent : 8:18 PM | Alex
Why would I want to use your tv boxes if I am no longer subscribing to your tv service? I am only subscribing to internet service effective 6/7/17.
Anjelica | Sent : 8:20 PM
I understand. I'm just trying to give you an example of a situation Alex.
Sent : 8:20 PM | Alex
noted.
Sent : 8:21 PM | Alex
Please send written confirmation that I will not be charged for 3 days of Fios tv.
Anjelica | Sent : 8:24 PM
In regards with that one Alex, there's no way for us to send a written confirmation. The only way for us to provide you a reference is the service order number.
Anjelica | Sent : 8:25 PM
But rest assured that I will notate all the things we have discussed today.
Sent : 8:25 PM | Alex
You can do it in this chat session, and I will print it. Or you can send an email, since you require that I keep a current email on file.
Anjelica | Sent : 8:29 PM
This is to confirm that your TV service has been disconnected and you will not charge of it after the day of disconnection date. After this chat, you will receive an email
containing this chat transcript. Your service order number is 67932759.
Sent : 8:31 PM | Alex
Disconnection date was supposed to be 6/7 and now the new disconnection date is 6/9. I should not be charged for anything past 6/6 on Fios TV.
Sent : 8:32 PM | Alex
On top of that, your new order says that you have until 6/16 to complete. Which means I could be invoiced for 6/7 to 6/16 on Fios tv.
Anjelica | Sent : 8:34 PM
Yes, that is possible. Let me double check here Alex.
Sent : 8:35 PM | Alex
I would highly recommend that you not do so.
Anjelica | Sent : 8:37 PM
I will not take note of that.
Sent : 8:38 PM | Alex
You can do whatever you wish. I had better not get a bill for anything other than internet service.
Sent : 8:39 PM | Alex
I would recommend that you visit the website http://frontier-sucks.com/ because I will be posting this example of customer no=service!
Anjelica | Sent : 8:41 PM
I'm sorry if you feel that way Alex. To tell you, I was trying to find a way to set your due date on the earliest date as possible. But the 06/16 is the earliest date already.
Sent : 8:41 PM | Alex
That is due to Frontier's incompetence.
Anjelica | Sent : 8:41 PM
In regards with the credit, we can only provide you the right information once we have completed the order after 06/16.
6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 3/3
Sent : 8:42 PM | Alex
The first order # that you messed up had a date of 6/7.
Anjelica | Sent : 8:42 PM
I apologize for the inconvenience.
Sent : 8:42 PM | Alex
Tell it to the Better Business Bureau.
Anjelica | Sent : 8:42 PM
I'm sorry. If I could only have the power to correct everything, I will really do just to make you feel ease.
Sent : 8:43 PM | Alex
Then take it to a manager. This is clearly Frontier's error!
Anjelica | Sent : 8:43 PM
Please refer to the second order number only. Sorry for the inconvenience. Yes, I will address your concern to our higher level of support. Thank you for sharing this
concern in our attention.
Sent : 8:44 PM | Alex
Customers should not have to babysit your company. You clearly made an error and are now trying to disavow the mistake.

 – About 2 weeks ago.

Frontier is just a name from a small telephone in upstate New York, citizens communications purchased and re-branded from Citizens to Frontier, they are a bottom feeding company that treats their...

Frontier is just a name from a small telephone in upstate New York, citizens communications purchased and re-branded from Citizens to Frontier, they are a bottom feeding company that treats their employees like dirt. and cheap out on infrastructure maintenance.

 – About 2 weeks ago.

Corporate Communications number. 8443204445 they now use a 7 digit extension code beginning with 111 or 112. Last 4 numbers are employees number. @ 4314, 3130, 9870. Sandi Box @ 1113130 never returns...

Corporate Communications number. 8443204445 they now use a 7 digit extension code beginning with 111 or 112. Last 4 numbers are employees number. @ 4314, 3130, 9870. Sandi Box @ 1113130 never returns calls
Hal Atkins 1119870
Donna Martgan 1124314
Frontier stock DOWN to $1.25.
BK right around the corner.

 – About 2 weeks ago.

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time....

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time.

 – About 2 weeks ago.

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time....

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time.

 – About 2 weeks ago.

Frontier sucking to much dick ...

Frontier sucking to much dick

 – About 2 weeks ago.

So I currently have frontier service, service what a joke! If there are times where the internet literally goes out within 30 seconds of coming back on. Back to back, over and over! For hours I watch...

So I currently have frontier service, service what a joke! If there are times where the internet literally goes out within 30 seconds of coming back on. Back to back, over and over! For hours I watch the internet flicker, crashed, turn red and disappear all together. First they say, oh I do detect some power loss on our end. 5 times they have sent somebody. last time it took 2 trucks and 2 men. ITS WORSE!!!! I live in a dead zone. Meaning I depend on a network extender for cell service or I have no phone signal at all. Like I want a land line from this company?? This is not just pathetic, it should be illegal. Why is this company allowed to take our money at just high cost and not legally obligated to provide the service they advertise? This company is pathetic and worthless. They want our money but have no interest in customer satisfaction. They only care about bank.

 – About 2 weeks ago.

I can't even play Overwatch without my ping going up to 5000 every 5 minutes. ...

I can't even play Overwatch without my ping going up to 5000 every 5 minutes.

 – About 2 weeks ago.

Ok moving to Fl on 6/12. Called a week ago to get service on the13th. Called today and told us they over booked for the 13th. We have to wait till the 19th. Are you kidding me???? I am leaving DSL...

Ok moving to Fl on 6/12. Called a week ago to get service on the13th. Called today and told us they over booked for the 13th. We have to wait till the 19th. Are you kidding me???? I am leaving DSL here o my to have to deal with these MORONS in FL. Good grief!!

 – About 2 weeks ago.

Where the hell do I begin?

Third time calling about my UPS battery needing to be replaced, the first two times I was told it would be shipped and I should have it within 10 days.

Where the hell do I begin?

Third time calling about my UPS battery needing to be replaced, the first two times I was told it would be shipped and I should have it within 10 days.
This time I go through tech support transferred to customer service, put on hold then someone totally different picks up and whats to start the procedure all voer again!

I hung up so I would curse her out.
I hung up when I called the office of the president 203-614-5600

This company absolutely sucks!!!

I'm contacting Bright House (or whatever they're called now) so you know it has to be pretty bad if I'm going that route. At least I might be able to sleep at night without disconnecting the UPS battery, then reconnecting when I want to watch TV the next day (waiting for it to boot up and do all it's downloads).

 – About 3 weeks ago.

Hopefully each employee of this terrible companies children gets cancer...

Hopefully each employee of this terrible companies children gets cancer

 – About 3 weeks ago.

Its been awhile since i complained Since at best i get 2 mbs Im pretty sure they are the worst. I think Dial up was faster or at least felt faster. ...

Its been awhile since i complained Since at best i get 2 mbs Im pretty sure they are the worst. I think Dial up was faster or at least felt faster.

 – About 3 weeks ago.

@frontier_sucks sucks...

@frontier_sucks sucks

 – About 3 weeks ago.

This is public venting/expressing your anger towards FRONTIER, not your own personal issues or things you hate besides them, keep it on topic please!...

This is public venting/expressing your anger towards FRONTIER, not your own personal issues or things you hate besides them, keep it on topic please!

 – About 3 weeks ago.

...

😍❤😳😃💕😕💞💟😤✅🤤😠💝💗❣💙😈😚😘😭😂🤣😔😉😡💓💖💘😐😟😀😁😂😄😃🤣☺😐☹😭😅😆🙂😊😉😍🤓😎😘😗😙😇🤗😚😛😜😋😒🤔😝👶👧👩👨👦👱👮👴👵👲👳👷🤴👸⛑💂🕵🎅👰👼🤶🤵🙋🙆💇💆💁🤦🙍🙎🎇🎆🎈✨🎉🎊🎋🎄🎃🎍🎎🎏🎀🎑🎐🎁🎗🎞🎠🎫🎟🎡🎢🎪🖼🎦🎭🎨🎰🛒🍟🍔🍕🌭🥓🥚🥗🥖🥞🥙🍖🍗🍿🌯🌮🍲🍱🍘🍛🍚🍙🍜🍝🍠🍤🍣🍢🍥🍡🍦🚕🚓🚗🚙🚌🚐🚒🚑🚎🚘🚚🚛🚜🏍🛵🛴🏎🚞🚝🚆🚃🚃💫💌💘💞💔💚❤💛💛💙💕💕💜💘💌✝✡✡U_U:-P:D>""

 – About 3 weeks ago.

What I hate about is that there is no option to delete your comments on this site. Can we please have an option to delete our comments if we want? What if I posted about an issue Frontier got back to...

What I hate about is that there is no option to delete your comments on this site. Can we please have an option to delete our comments if we want? What if I posted about an issue Frontier got back to me and resolved?

 – About 3 weeks ago.

From Verizon to Frontier, nothing has changed....

From Verizon to Frontier, nothing has changed.

 – About 3 weeks ago.

What do Frontier, Comcast and Verizon all have in common? Their colors are red and black....

What do Frontier, Comcast and Verizon all have in common? Their colors are red and black.

 – About 3 weeks ago.

Frontier Communications, more like Backtier Communications hahahahahahahha...

Frontier Communications, more like Backtier Communications hahahahahahahha

 – About 3 weeks ago.

Why does this website look so much like twitter?...

Why does this website look so much like twitter?

 – About 3 weeks ago.

Former frontier employee, one time someone prank called us and we called them back laughing ...

Former frontier employee, one time someone prank called us and we called them back laughing

 – About 3 weeks ago.

I live in an apartment at West Lafayette Indiana and go to Purdue, I was informed I could get Frontier internet at this apartment by the owner, I called Frontier and they said they could do it....

I live in an apartment at West Lafayette Indiana and go to Purdue, I was informed I could get Frontier internet at this apartment by the owner, I called Frontier and they said they could do it. Frontier is a big ISP over here as well as Comcast.

A week goes by and they are saying they can't do it now, what the heck? Do their support agents even communicate with each other?

 – About 3 weeks ago.

Frontier sucks, overall their DSL has been up and down, I called and reported this, they said they'd send a tech out and it never happened.

Switched to Comcast which is still less...

Frontier sucks, overall their DSL has been up and down, I called and reported this, they said they'd send a tech out and it never happened.

Switched to Comcast which is still less than stellar but at least no more issues.

 – About 3 weeks ago.

The ABSOLUTE WORST ISP the United States has to offer. "High speed Internet" is says on the main page of their website, and all their"buisness magnets"(they give me one every time i...

The ABSOLUTE WORST ISP the United States has to offer. "High speed Internet" is says on the main page of their website, and all their"buisness magnets"(they give me one every time i call for service..I have like 30 of the things). theyd be better off advertising "Internet w/ Slo-mo Feature!"
I am in a long distance relationship...very long distance, calling this person isnt an option for me right now unless I want to spend thousands of dollars on a phone bill (also frontier, so whos to say itd even work?), so internet is required to talk with them. Often times they think I'm ignoring them because I'm unable to respond due to sh*tty connections. Free call services like messenger, whatsapp, or Skype with its more afforable rates of which i do pay for are useless to me under Frontier, because they rarely ever get through, and when it does, the internet goes out 5 minutes later. Not just when I call them, say some one 2 hours away, 10 minutes away, even in the same house? Nope. When I first moved here it seemed okay. It went a little slow if too many people were using too many devices, but that's reasonable I think. Now, for the past 4-5 weeks, I'm the only one here, using one device at a time, and it runs as if theres 7 people in my house using 2 devices each. Constant connection issues and errors, resetting the modem almost 3 times daily. Its taking an unbelievable ammount of time to write this because the wifi keeps going out before I send it. The phone, a completely different problem, hasnt worked for a month, even when connection is at its "best".
Calling for assistance is worthless, because if by a long shot they actually pick up the phone, and actually transfer you to representative, they either dont help at all, or they send someone out who doesn't help at all, or sometimes makes it worse. I cant believe that internet can be this terrible. Or that a company like this still has enough money to operate.

 – About 3 weeks ago.

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days...

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called back. He makes sure he comes back to everyone's house to speak with a real person. It's too bad he doesn't follow through like he claims.

When I returned my Cox equipment, they said they said they'll see us in 22 months. Now I know why.

I knew about Frontier's past deceptive policies, but I heard they were better. I guess that was just fake news.

 – About 3 weeks ago.

Frontier is horrible. Right now its our only choice, however I am trying to get the word out to people about Midwest electric/gas/fiber. They are coming through with their five year plan and 2018 is...

Frontier is horrible. Right now its our only choice, however I am trying to get the word out to people about Midwest electric/gas/fiber. They are coming through with their five year plan and 2018 is the fifth year, however, the more people that sign up to Join The Crowd in www.teamfiber.com are getting it faster and can get the heck away from Frontier. My husband and I cant watch any streaming at the same time or even be on the internet at the same time. It is horrible. I look forward to the switch. Hopefully, relief is coming soon to us all.

 – About 3 weeks ago.

I switched from my previous internet and phone supplier in March Frontier is the worse company I have ever felt with I have been having problems since day 1 IbwishvI never changed. They installed my...

I switched from my previous internet and phone supplier in March Frontier is the worse company I have ever felt with I have been having problems since day 1 IbwishvI never changed. They installed my home phone and Internet March 15 and gave me a temporary phone number until they could change over Timmy original number which was going to take 3 weeks . The temporary number did not work I could dial out but when someone called the number it went to a business after a half dozen calls to Frontier they got me a new temporary number which took a week finally 2 weeks I got my original number I then got a bill for over $400 which did not even have my account number it took me 6 weeks to get this corrected I then got a corrected bill which was still higher than what they had quoted me to switch to them which did not save me anything over my previous supplier which is why I changed in the first place. The internet service also was only 6 mps when I was told it would be 12. They scheduled s technician to come out in 2 weeks to upgrade. I then get a call on the day the Tech is suppose to show up saying Inam in an area that can't get the upgrade after I had taken half a day of work off to be there. After again more billing errors and a dozen calls to them they then inform me again I can get an upgrade and schedule another Tech to come out in 2 weeks this time it's installed. After 1 week with new install my phone and Internet stop working yesterday and after 6 calls to them they say they can have someone out to fix it in 2 weeks so since I have had them I have had no service for four weeks, Thrir response time to fix problems stink I now currently have no home phone or Internet and have to waits until mid Junevto get it fixed. I regret switching to them and would warn people to stay away

 – About 3 weeks ago.

Left Comcast for Frontier. Big Mistake! Frontier is garbage. Horrible service in all aspects. No wonder their stock is heading for bankruptcy. Terrible!...

Left Comcast for Frontier. Big Mistake! Frontier is garbage. Horrible service in all aspects. No wonder their stock is heading for bankruptcy. Terrible!

 – About 3 weeks ago.

Sarasota,FL FIOS. Have been dealing with slow sppeds for weeks. My plan is 50/50. Im getting 2.17 MPS down. 0.40 up. These are DSL speeds from the 90's. They said they'd have a tech here on...

Sarasota,FL FIOS. Have been dealing with slow sppeds for weeks. My plan is 50/50. Im getting 2.17 MPS down. 0.40 up. These are DSL speeds from the 90's. They said they'd have a tech here on the 7th. All day appointment.

 – About 3 weeks ago.

Don't know what you bitches is crying about! I just installed today, the Tech was awesome and I can't believe all the channels I get compared to the Brighthouse/Spectrum I had. They went up on...

Don't know what you bitches is crying about! I just installed today, the Tech was awesome and I can't believe all the channels I get compared to the Brighthouse/Spectrum I had. They went up on my bill $30 so I went with Frontier. The internet is WAY better! I am LOVING IT! The phone is Much clearer AND I get every channel I can think of. I can't rate on reliability yet or billing but the initial experience is awesome!

 – About 3 weeks ago.

Internet has now been down for three days. They sent out technician today and he left note that read my upgrade was complete. He did not fix the Internet which is why I called in the first place. So...

Internet has now been down for three days. They sent out technician today and he left note that read my upgrade was complete. He did not fix the Internet which is why I called in the first place. So now apparently I have upgraded no internet

 – About 3 weeks ago.

FRONTIER 24 hour #(800) 584-3384. I have called ...

FRONTIER 24 hour #(800) 584-3384. I have called

 – About 3 weeks ago.

Frankfort NY? Where the hell is that?? I am in Wallkill NY. It figures...

Frankfort NY? Where the hell is that?? I am in Wallkill NY. It figures

 – About 3 weeks ago.

Yeah another unsatisfied Frontier customer. I can't even send out emails with their server and they blame Microsoft? Are you kidding me? My WiFi is out several times a day. I want to smash the...

Yeah another unsatisfied Frontier customer. I can't even send out emails with their server and they blame Microsoft? Are you kidding me? My WiFi is out several times a day. I want to smash the box!! HATE FRONTIER!!!!

 – About 3 weeks ago.

Everyone here should FILE A COMPLAINT with the Federal Communications Commission! Flood them with complaints about Frontier. Something HAS to change.

FILE A COMPLAINT-----> ...

Everyone here should FILE A COMPLAINT with the Federal Communications Commission! Flood them with complaints about Frontier. Something HAS to change.

FILE A COMPLAINT-----> https://consumercomplaints.fcc.gov/hc/en-us

 – About 3 weeks ago.

Absolute worst company I have ever dealt with for internet. I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough...

Absolute worst company I have ever dealt with for internet. I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough word for these people ( 96% negative reviews speak for themselves) Don't give them your CC information... they lose it. The right hand has no idea what the left hand is doing. You will get different answers from every person you talk to.
I spent 45 minutes just trying to set up service. An hour again on the phone trying to figure out how they somehow failed to process my CC for the deposit. I gave them the number twice already.

These people couldn't boil water correctly.

I called another provider and had service a new order set up in less than 5 minutes (Charter Spectrum) and they waived my install due to my Frontier experience (that's what customer service looks like )

Run from Frontier.... keep your money and run!

 – About 3 weeks ago.

The comment below from West Lafayette, IN, USA is a liar and shill and proves how immature, dishonest and unprofessional Frontier employees are. Frontier does not maintain their equipment on THEIR end...

The comment below from West Lafayette, IN, USA is a liar and shill and proves how immature, dishonest and unprofessional Frontier employees are. Frontier does not maintain their equipment on THEIR end and that is proven everywhere. Soon to be bankrupt out of business and firing their employees and to that I smile as they deserve to all be unemployed.

 – About 3 weeks ago.

This company is actually good, chances are if you have slow internet it's because the phone wiring in your house is from 1960s back when AT&T and the phone company hardwired phones into your wall...

This company is actually good, chances are if you have slow internet it's because the phone wiring in your house is from 1960s back when AT&T and the phone company hardwired phones into your wall and shit, and you're expecting 50mbps internet over that SAME EXACT ancient wiring?

It's not their fault if your house is a f%@king old ass tenement, I knew somoene in a shithole called New Jersey who had a house from the 50s with shitf%@k phone wiring and said they suck because they could only get 5mbps DSL over their 1950s phone wiring.dumbasses

 – About 3 weeks ago.

Sales over support is the company culture. You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more...

Sales over support is the company culture. You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more upsells/ upgrades. The problem is the majority of these sales and upgrades are placed by temps and 3rd party vendors Frontier outsources it's positions to and is normally done with no informed consent by the consumer, i.e cramming. It's no wonder their customer turnover mirrors their employee retention rate, averaging 60-90 days. Now lets see from the agents POV. You are brought in to assist a customer but spend 90% of your training learning transitional statements and upsell tactics rather than how to assist a customer or navigate the company systems. You have to make a quota every month, but have to spend a lot of time fixing errors caused by overzealous or under trained sales reps. The most knowledgeable agents at this company spend most of their time fixing errors caused by cramming, they miss out on their opportunities to upsell you services simply trying to correct your issue and win back your trust. Meanwhile we will praise some one that crams your account or adds services incorrectly because they reflect making revenue on our Call Center Sales Tracker available for all to see. Disciplinary action is rare for cramming which in the telcom industry is something the FCC does not look kindly on.

 – About 4 weeks ago.

Frontier is shit. I have had this internet for so long, and when I'm trying to play with friends on PlayStation, of course I can never connect because of this horrible company. My family is...

Frontier is shit. I have had this internet for so long, and when I'm trying to play with friends on PlayStation, of course I can never connect because of this horrible company. My family is upgrading to verizon thank god. On frontier's website it says "High speed internet" what a joke that is, $20 a month for 6mbps IT SAYS. When I check it on a testing website it says 1.3 mbps! Verizon you can get 50 mbps for only 39.99, Frontier, same price 24 MBPS!! And of course it will only give you about 12 mbps.... so really? This is a shit company. Im out..

 – About 4 weeks ago.

Verizon recently sold the FIOS service in our area to Frontier and ever since the Wi-Fi has cut out constantly and we never get any more than 30mbps. We used to average 45-60 with Verizon....

Verizon recently sold the FIOS service in our area to Frontier and ever since the Wi-Fi has cut out constantly and we never get any more than 30mbps. We used to average 45-60 with Verizon.

 – About 4 weeks ago.

Operators are worthless, everything is 2 weeks away for service, it is always an issue with frontier, the techs live 5 mins away and still takes 2 weeks to schedule a repair from a frontier failure....

Operators are worthless, everything is 2 weeks away for service, it is always an issue with frontier, the techs live 5 mins away and still takes 2 weeks to schedule a repair from a frontier failure. slow speeds and frontier go hand in hand.

 – About 4 weeks ago.

Worldwide speeds avg @35 Mbps. Frontier ? 1-2? WTF???
Make America great again?

Start with these bastards, pleeeeeeese !,!...

Worldwide speeds avg @35 Mbps. Frontier ? 1-2? WTF???
Make America great again?

Start with these bastards, pleeeeeeese !,!

 – About 4 weeks ago.

Grayling MI
I have had to go on medication from the stress this shit bag ass company has caused me over 5 years with no other options. In that 5 years I havent came close to promised speeds....

Grayling MI
I have had to go on medication from the stress this shit bag ass company has caused me over 5 years with no other options. In that 5 years I havent came close to promised speeds. Eight months at one address, new 200 yard line dug in and nothing. Almost two Techs a week, nothing... Call three months later there still billing me and the f%@ktard in customer service is like" Oh your not Provisioned correctly! Wtf 8 months!
Im 5 months into my new adress and havent broke speeds over .56 mbps

Im sharing this site on Facebook
This company needs to be sued! f%@kers!

 – About 1 Month ago.

Frontier makes dial-up look like what frontier's supposed to be....

Frontier makes dial-up look like what frontier's supposed to be.

 – About 1 Month ago.

Where to start...

Years ago the neighbors cut the line in the process of building their new house, and rather than replacing the line the tech spliced the line together and shut the...

Where to start...

Years ago the neighbors cut the line in the process of building their new house, and rather than replacing the line the tech spliced the line together and shut the housing back up— leaving water in the bottom and using electrical tape to secure the line. Now when it rains or snows, the internet goes out. I'm a college student, and there's nothing worse than my internet cutting out trying to complete a test.

THEN

Trying to get it fixed. I pay for a decent speed internet, but even at 2am when the internet is at it's best, the best I can get is a little over 1mbps. We called to file a complaint, and the woman on the line sounds appalled, and promises to have someone out the next day to fix it. Low and behold, no one came. Not even a call to tell us the tech wasn't coming or to reschedule. Then, no one ever called with a follow up.

So I'm still stuck with crappy internet, and the excuse that "our servers are over capacity at your area" when the neighbors across the road with a separate line have full speed and no issues, and pay for the same package from the same people.

 – About 1 Month ago.

You think that if a company was asking people to pay for internet service that they would actually get internet service but nope! Not Frontier! I really enjoy paying twice the price for even the most...

You think that if a company was asking people to pay for internet service that they would actually get internet service but nope! Not Frontier! I really enjoy paying twice the price for even the most minute ability to access the internet some of the time. Maybe. If I'm lucky.

 – About 1 Month ago.

Internet went down from 10pm last night until 8am this morning. Now it's down again at midnight. Love the reliability! Especially when frontier is the only provider in my area!...

Internet went down from 10pm last night until 8am this morning. Now it's down again at midnight. Love the reliability! Especially when frontier is the only provider in my area!

 – About 1 Month ago.

The damn wifi magically became slower than dial up this morning....

The damn wifi magically became slower than dial up this morning.

 – About 1 Month ago.

Stock @ $1.30. Only 31 cents to go to make it a penny stock. Bankruptcy right around the corner . That is a fact. Massive layoffs coming to service technicians along with union busting. Calif and...

Stock @ $1.30. Only 31 cents to go to make it a penny stock. Bankruptcy right around the corner . That is a fact. Massive layoffs coming to service technicians along with union busting. Calif and Florida to be hit worst.

 – About 1 Month ago.

Frontier is the biggest piece of internet shit I have ever had. They put to many people on one line and it is so slow. I live in a small town with not many options and they take advantage of the...

Frontier is the biggest piece of internet shit I have ever had. They put to many people on one line and it is so slow. I live in a small town with not many options and they take advantage of the small town. I beg you DO NOT GET FRONTIER if you don't have to.

 – About 1 Month ago.

frontier is the worst, most unreliable internet service. down or buffering at least daily. Calling sevice is a joke, they just go through the motions of pretending they dont suck I wish WV had...

frontier is the worst, most unreliable internet service. down or buffering at least daily. Calling sevice is a joke, they just go through the motions of pretending they dont suck I wish WV had something better. PDJSB

 – About 1 Month ago.

Why am I still receiving billing statements after disconnection Frontier FIOS service 5 months ago?

Customer service is worthless. They have no clue!...

Why am I still receiving billing statements after disconnection Frontier FIOS service 5 months ago?

Customer service is worthless. They have no clue!

 – About 1 Month ago.

Frontier internet services + phone bundle.

I've been having this bundle for two years. $56.69. Itbwas ok. Until the promotion ended, it went up to $95.36.

So I called....

Frontier internet services + phone bundle.

I've been having this bundle for two years. $56.69. Itbwas ok. Until the promotion ended, it went up to $95.36.

So I called. The first question I asked was did the bill go up because of the promotion was over? It took the rep 20 minutes to confirm that. She promised don't worry about the new charge, it will be fixed, but there's no confirmation number.

Obviously this company doesn't know how to run their business or customer service

 – About 1 Month ago.

I couldn't stop shitting after using Frontier as it buffers....

I couldn't stop shitting after using Frontier as it buffers.

 – About 1 Month ago.

Crossville TN. Internet constantly drols connection. Advertised speed of 5mbps. Right now I'm getting .56 download speed. Customer service sucks. Request a tech for service and they show up in...

Crossville TN. Internet constantly drols connection. Advertised speed of 5mbps. Right now I'm getting .56 download speed. Customer service sucks. Request a tech for service and they show up in about 2 weeks if at all. Monopoly in my area, the only landline or internet provider available. Frontier sucks!!!!!!

 – About 1 Month ago.

God help you if you live in Connecticut and have Vantage!!! Shit's expensive as f%@k...

God help you if you live in Connecticut and have Vantage!!! Shit's expensive as f%@k

 – About 1 Month ago.

I LOVE THIS COMPANY!!!!!! :)...

I LOVE THIS COMPANY!!!!!! :)

 – About 1 Month ago.

WTF is it with this site, why am I always listed as being from Canada? I live in the USA! ...

WTF is it with this site, why am I always listed as being from Canada? I live in the USA!

 – About 1 Month ago.

why is the dog shite of a company still in business? They are the ABSOLUTE WORST! Answer...little to no competition in many places including mine. I may as well be on dial-up with the performance I...

why is the dog shite of a company still in business? They are the ABSOLUTE WORST! Answer...little to no competition in many places including mine. I may as well be on dial-up with the performance I received from these a$$holes.

 – About 1 Month ago.

I'm getting so sick of Frontier ,our service crashes every time there is a storm,or as soon as school kids get home our system is out. I've been told that we live in a high service area so I...

I'm getting so sick of Frontier ,our service crashes every time there is a storm,or as soon as school kids get home our system is out. I've been told that we live in a high service area so I told them their system is way out of date and they quoted me a certain speed which we never get. I have gone through 3 modems last year and had a new line put in front our home to the box 1 block away

 – About 1 Month ago.

Frontier is the worst service that I have ever dealt with. What is sad is that no one in that company cares about any of these thousands of complaints....

Frontier is the worst service that I have ever dealt with. What is sad is that no one in that company cares about any of these thousands of complaints.

 – About 1 Month ago.

Frontier internet is slow as f%@king f%@k. Barely squeezing out 0.40 Mbps, pings at 200....

f%@k you Frontier...

Frontier internet is slow as f%@king f%@k. Barely squeezing out 0.40 Mbps, pings at 200....

f%@k you Frontier

 – About 1 Month ago.

Been trying to upload a 4 minute video for over two hours. Every time it gets up to 75% the internet cuts out and I have start over again....

Been trying to upload a 4 minute video for over two hours. Every time it gets up to 75% the internet cuts out and I have start over again.

 – About 2 months ago.

Frontier sucks! Spotty service, poor bandwidth and constantly dropping out....

Frontier sucks! Spotty service, poor bandwidth and constantly dropping out.

 – About 2 months ago.

Another week trying to get phone to ring. Told by CS rep after being transferred that it would be repaired in 24 hours without someone coming out, as problem is not at home. Problem not fixed yet...

Another week trying to get phone to ring. Told by CS rep after being transferred that it would be repaired in 24 hours without someone coming out, as problem is not at home. Problem not fixed yet again! Allegedly the last female CS was in Tampa with over 26 years experience of assisting customers. Right!!! Looking forward to having the Fios side of frontier being bought up by Google in November when they go bankrupt. Look at FTR on the NYSE about 1.85 a share. PITIFUL. I am in California, southern and not OTTAWA. Time to contact the FCC!

 – About 2 months ago.

Internet has been shit for months every time I call CS it magically works on their own speed test site. Yesterday I called frontier for bad Internet connection because it's to slow to do speed...

Internet has been shit for months every time I call CS it magically works on their own speed test site. Yesterday I called frontier for bad Internet connection because it's to slow to do speed test. I get told a ticket has been entered?!? Only the hundredth one. f%@k these c*nts

 – About 2 months ago.

These idiot's have no idea what they are doing. Over 1 year of horrible service it still continues. Talk to a CS rep in Texas (male) who does NOT know who to call to fix my problem of having...

These idiot's have no idea what they are doing. Over 1 year of horrible service it still continues. Talk to a CS rep in Texas (male) who does NOT know who to call to fix my problem of having voicemail turned off over 3 months ago. Seems they do NOT do that, however what they will attempt to do is adjust the amount of rings to access that feature, this has to be done by provisioning, problem is now they tell me it will be fixed within 8 hours, 2 days later problem still exists, female in Tampa Florida states will be done immediately, so she issues yet again another trouble ticket number with a commitment date of today 5/5/2017. Well in true fashion stupid customer rep she did not do that. What she did was to issue a work order to have a technician come out to fix it, which he can't. I only found out about tech coming out on Monday the 8th. This was found out online at my account dashboard about pending trouble tickets ZERO, and now a tech visit on 5/5 without contacting me. No calls, NO EMAIL no anything. On top of that my FCC complaint that was never acted on by frontier, and was due to be repaired by 5/5/2017 has requested a14 day extension to look into why I am having so many problems here. 1 year and 4 days of service, and a total of 41 trouble tickets. They just don't get it. Hopefully FCC will really nail these idiots in the pocketbook. Their stock is now in the "pink sheets" of the NYSE. Bankruptcy around the corner perhaps in October. Their stock is a sell and don't buy now! Hopefully Google will take over the Fios side of frontier. ATT doesn't want it, Verizon doesn't want it back either. Yes indeed Frontier sucks. PS. If you turn off a feature on the TV side of fios, don't be surprised if they keep on billing you for at least another month. They did that to me also.

 – About 2 months ago.

Internet drops out completely every 5-7 minutes and then slowly picks back up again. Love this local monopoly bullshit. They don't even provide 24 hour service and they're closed on the...

Internet drops out completely every 5-7 minutes and then slowly picks back up again. Love this local monopoly bullshit. They don't even provide 24 hour service and they're closed on the weekend. Someone, come save us! We'll even take Comcast! - New Richmond, Wisconsin

 – About 2 months ago.

Liars, Frontier!!! Said bill would be one price and then bills me twice as much. NO Contracts! LIES! will be 100 dollar to drop service!!! Also scheduled appointment NOBODY Shows up and no call...

Liars, Frontier!!! Said bill would be one price and then bills me twice as much. NO Contracts! LIES! will be 100 dollar to drop service!!! Also scheduled appointment NOBODY Shows up and no call to say why they did not show up.

HORRIBLE HORRIBLE COMPANY!!!!!

 – About 2 months ago.

Frontier is the BIGGEST piece of shit internet. I live in Adams WI. a very small town and they take advantage of that. They raised their price10.00 more in one month but the service is just as bad if...

Frontier is the BIGGEST piece of shit internet. I live in Adams WI. a very small town and they take advantage of that. They raised their price10.00 more in one month but the service is just as bad if not worse. They are slow and almost always I have to re-boot because it freezes. They are putting to many people on their lines and is is slowing things down.

YOU WILL BE VERY SORRY IF YOU GET FRONTIER AS YOUR INTERNET PROVIDER.

I BEG YOU, DO NOT GET FRONTIER FOR ANYTHING THAT HAS TO DO WITH ELECTRICITY.


 – About 2 months ago.

Frontier sucks! they won't fix anything, the upper management
gets rich regardless of how bad they perform, worked for them for 25 year and they booted me for no reason....never give them...

Frontier sucks! they won't fix anything, the upper management
gets rich regardless of how bad they perform, worked for them for 25 year and they booted me for no reason....never give them any money never give them a chance the service is BS. if you have the service try cable or cellular they invest more in looser management than the network...be ware. I am an electrical engineer I Know. LOL

 – About 2 months ago.

I've had Frontier since it was U-verse. Except that when it was U-verse it was a great service. Six months ago my bill started going up in increments that made no sense to anyone including the...

I've had Frontier since it was U-verse. Except that when it was U-verse it was a great service. Six months ago my bill started going up in increments that made no sense to anyone including the so-called customer service line. In 6 months I received six different bills and 6 different promises from six different "professionals". One of them claimed to be a supervisor and even gave me an order number along with the price he assured me would be my new price based on my length of loyalty and the fact that I receive a limited amount of service. After 6 months and not a single matching bill or a single matching promise or a single kept promise I finally gave up and I'm going to go back to Comcast which I left originally to go to U-verse because they were horrible. But thanks to Frontier and its customer service personnel, the definition of horrible has been redefined and the bar has been lowered even further. It's like having to choose the lesser of two evils to get internet or cable in my home. Frontier is dishonest, indifferent, incompetent, and what's amazing, they couldn't care less! It's almost like the guy selling water in the desert... Where else are you gonna go? That's their attitude.

 – About 2 months ago.

How about this past Friday. My mother fell, and broke her hip. She tried to call 911, but the phone wouldnt not work. She had a dial tone with static, and it would not dial out. She laid in the floor...

How about this past Friday. My mother fell, and broke her hip. She tried to call 911, but the phone wouldnt not work. She had a dial tone with static, and it would not dial out. She laid in the floor for 3 hours before I came home to find her passed out from the pain. I am so pissed at this moment.

 – About 2 months ago.

I have been a good paying customer for years. Today my fios phone battery went dead. They said they could mail me one at a cost. I said No, I will be dis connecting service next month. They said...

I have been a good paying customer for years. Today my fios phone battery went dead. They said they could mail me one at a cost. I said No, I will be dis connecting service next month. They said fine. So

 – About 2 months ago.

Frontier told me the cost would be $90 over the phone, add taxes, about $106. The guys shows up. The order is $158!!! Of course I called in. I ended up arguing with multiple people and finally a...

Frontier told me the cost would be $90 over the phone, add taxes, about $106. The guys shows up. The order is $158!!! Of course I called in. I ended up arguing with multiple people and finally a supervisor for about 2 hours!!! What a JOKE of a company! And they could not deliver 75M, only 50M download. Plus the original TV service was supposed to include HBO, SHow, etc. What a scam! I should have known there would be problems though from the start. I called in a few times based on their promotions and the Sales Reps were clueless about what was being promoted. I canceled the order. They wasted my time! Treated me like crap as a customer and lost thousands of dollars in contract. What a bonehead organization.

 – About 2 months ago.

I worked for GTE , Verizon and then Fuctier they fired me over the phone after 20 yrs of service , for taking care of sick family. They are heartless bastards but I am so much happier now that I am...

I worked for GTE , Verizon and then Fuctier they fired me over the phone after 20 yrs of service , for taking care of sick family. They are heartless bastards but I am so much happier now that I am free of that nazi-like regime. Thanks for letting me go I'm actually better for it

 – About 2 months ago.

Internet speed so slooooow today, can't even perform a speed test. I never experienced internet issues like this with Verizon. I have been told by many other Frontier customers that Frontier...

Internet speed so slooooow today, can't even perform a speed test. I never experienced internet issues like this with Verizon. I have been told by many other Frontier customers that Frontier slowed down customer internet speeds to force them to pay up charge in order to increase internet speed.
Today is slowest so far - can't load most pages. Customer service apologizes and then does nothing. I truly believe they don't care - they certainly act that way. Yhey have canned answers and sound like robots.
Guess they figure another customer will move into Tampa Bay and replace me.
I'm cancelling Frontier today - can't take the painfully slow internet any longer.

 – About 2 months ago.

Rented an Oscar-nominated movie. Paid $5.99 for it. Utterly unwatchable. A pixelated mess! Second time this has happened. Horrible. I hate this company. ...

Rented an Oscar-nominated movie. Paid $5.99 for it. Utterly unwatchable. A pixelated mess! Second time this has happened. Horrible. I hate this company.

 – About 2 months ago.

I just want to say that not all Customer Service Reps are terrible. Don't get me wrong, some are horrible and don't care. But there are some reps who try their hardest to assist the customer....

I just want to say that not all Customer Service Reps are terrible. Don't get me wrong, some are horrible and don't care. But there are some reps who try their hardest to assist the customer. But it is kind of hard to assist a customer who instantly starts cussing and yelling. If some people could be civil then maybe you wouldn't get shitty customer service. Now I am not saying that the service (internet, tv, and phone) are good. But some of the customer service reps are tired of hearing people call us "bitch, dumbass, f%@ker, etc". It is not a customer service reps fault that the technician doesn't show on time or that the service sucks. Reps are given a time frame, we do not get to choose. And when you call in, cussing hell off hinges, then we do not feel like we should assist you; no matter the problem. Every telecommunications service has sucky days. BEFORE YOU CALL, IN WANTING TO FLIP SHIT, THINK LIKE A CIVIL PERSON.

 – About 2 months ago.

Try Frontier at Rio Vista, Ca. keep losing my ipad off one day 3 days later on. code l0EMB....

Try Frontier at Rio Vista, Ca. keep losing my ipad off one day 3 days later on. code l0EMB.

 – About 2 months ago.

DON"T MAKE THE MISTAKE OF SWITCHING TO THIS COMPANY!!!

I agreed to pay $55.90 per month for phone and internet via recorded contract like they do and it magically went up to $72.69. ...

DON"T MAKE THE MISTAKE OF SWITCHING TO THIS COMPANY!!!

I agreed to pay $55.90 per month for phone and internet via recorded contract like they do and it magically went up to $72.69. I called them five separate times to discuss the issue where I was placed on hold for over 45 minutes only to then be told a supervisor would call me back within 24hours all five time to no avail. We had frontier for three months and that was three months too long. We realized the best thing to do is turn off their service and return their equipment. NEVER AGAIN EVEN FREE!!!

 – About 2 months ago.

Frontier really does suck.....all i can say it does suck to be customer. I pay for broadband service which I did not even know was 1.0 Mb download and 764k upload. for my 2 years of being a loyal...

Frontier really does suck.....all i can say it does suck to be customer. I pay for broadband service which I did not even know was 1.0 Mb download and 764k upload. for my 2 years of being a loyal customer and paying $70.00 plus per month it only dawned on me to check what I was paying for. I feel like such a jackass. I get faster speeds thru verizon my cell phone company than I get for my broadband package. At this point I dont know who sucks more....Frontier or me.

 – About 2 months ago.

We're Nazis. f%@k that nigger Obama!...

We're Nazis. f%@k that nigger Obama!

 – About 2 months ago.

Adolf Hitler was black....

Adolf Hitler was black.

 – About 2 months ago.

Frontier communications currently trading at USD1.90 a share is approaching being delisted and will soon be relegated to a penny stock or as better known as the pink sheets. Their upcoming meeting...

Frontier communications currently trading at USD1.90 a share is approaching being delisted and will soon be relegated to a penny stock or as better known as the pink sheets. Their upcoming meeting involving stock split will bring about pure havoc to this company and their unsustainable dividend will continue to decimate their financial outlook. I find that frontier communications to be a total disgrace when it comes to a telecommunications company and the fact that the Department of Justice in the United States allowed such a deal to go through. Now we have the possibility of AT&T disposing of their copper assets in the state of Illinois and there are massive complaints about such actions would frontier be that stupid to go ahead and try and make a play. The AT&T copper assets state of Illinois or is it Indiana? It really does not matter fact that these large telecommunications companies and the minor players such as frontier only goes to show you that the original breakup Ma bell system has become an ultimate disaster. I feel that frontier communications days are truly numbered and after their Board of Directors/shareholders meeting that the CEO and the COO and the CFO oh will be replaced no matter what. Add to the fact that their incompetency is second to none only speaks volumes of the attitude that corporate in Connecticut takes towards its customer base. I also happen to find it highly insulting that every month I receive a life insurance marketing piece. Never in my entire years of being a customer of Verizon did I ever once received a marketing piece involving life insurance. That is both an insult and injury that can never be dismissed. I am hoping that Spectrum or Comcast or one of the other senior major players in the telecom/cable industry comes forward with a USD3 billion deal to buy these people out once and for all.

 – About 2 months ago.

Frontier Communications is the worst cable/internet company I have ever had to deal with. I called today because I just couldn't take it anymore with the internet not EVER WORKING PROPERLY and my...

Frontier Communications is the worst cable/internet company I have ever had to deal with. I called today because I just couldn't take it anymore with the internet not EVER WORKING PROPERLY and my family and I having to use our cell phones (which are thank god still Verizon) to get on the internet, my cable/TV just switching off stating it is doing whatever the hell it's doing, etc..... I spoke to a customer service rep. and of course surprise we accidently got disconnected, of course on their end. So I give this clown the benefit of the doubt to see if he would call back, AHHHHHHHH no he doesn't, and I waited for 15 minutes.
Call back again and go through the same, what's your name, phone number, blah blah blah. This next nimrod tells me to unplug my computer which I didn't, and he does some rebooting crap and yes my internet is working again, but for how long. He tells me if the problem keeps happening call back and we will go from there. I told him the next problem I have will be to cancel the WORST CABLE COMPANY ON THE FACE OF THE EARTH!!!!!!!!
This company is heading down the road of getting many folks that will cancel on them, are they stupid, this switch from Verizon to this crappy company .happened like a year ago and the problem is getting worse. They know this crap is happening because I have read so many complaints about them on the internet, oh yeah when I can actually get on the internet. Hello Frontier get a clue nimrods!!!!

 – About 2 months ago.

We've been without landline service for over two weeks. This is for a business account and also a residence account. I filed a repair ticket two weeks ago. All Frontier will tell me is that this...

We've been without landline service for over two weeks. This is for a business account and also a residence account. I filed a repair ticket two weeks ago. All Frontier will tell me is that this is a "common cause" meaning that there are other people with the same problem. Oh yes, they also tell me there is no estimate for when repairs will be made. You would think we had experienced some sort of natural disaster, but no, phones just quit working.

Horrible service like this is typical of a third world country. Frontier Communications is a public utility with no competition. It is obvious to me that those who run this company do NOT care about providing good service to the public, because if they did, they would not allow a company to operate like this. Here are the board of directors... http://investor.frontier.com/directors.cfm

Daniel J. McCarthy (Daniel.McCarthy@ftr.com) is President and CEO of Frontier Communications. His total compensation in 2016 was $5.4 million. Either he doesn't care for his customer base or he has no power to implement change. Which is it?

 – About 2 months ago.

Had DSL and phone with Frontier in Wisconsin. Confirmed with them that I could maintain my DSL if I ported out my phone number. I ported my phone to MagicJack, at which time Frontier immediately...

Had DSL and phone with Frontier in Wisconsin. Confirmed with them that I could maintain my DSL if I ported out my phone number. I ported my phone to MagicJack, at which time Frontier immediately killed my DSL.

Called them immediately (by cell) to tell them to reconnect the DSL, and they confirmed my rate for just DSL, assigned me a new account number, and PROMISED the connection would be restored by midnight. Ten days later, 15 phone calls, failed router claims, etc..., still no internet.

One would think they are defying federal law requiring unbundled services.

 – About 2 months ago.

Hey MN know the feeling been paying for 6 and getting two for three years at least now that I don't get my $ 5.00's off for new account my net don't go out once a month or weekly come to...

Hey MN know the feeling been paying for 6 and getting two for three years at least now that I don't get my $ 5.00's off for new account my net don't go out once a month or weekly come to think about that since my bill went up I have had no problems. Go figure?

 – About 2 months ago.

Recently had a service call to fix a broken line from the street. They uploaded new firmware to my DVR that crippled it and only allowed 2 HD stations to be recorded at once, where as I could do 4...

Recently had a service call to fix a broken line from the street. They uploaded new firmware to my DVR that crippled it and only allowed 2 HD stations to be recorded at once, where as I could do 4 prior to the service call. They said that they could not help me because that was a feature I had when I was an ATT customer. Switching providers. Cheaper anyway, and I get the service I want. Besides, sick of rebooting my router every week.

How is it that a service I had 2 days ago is no longer available? Crooks. Especially when I see better service is cheaper!

When I told them I would switch providers, the only response was "Anything else I can help with?"

 – About 2 months ago.

Frontier has to have the worse internet service on the planet. Ever since Frontier purchased Verizon my internet service has gone down hill. Most of the time I can't log in or if I sending a...

Frontier has to have the worse internet service on the planet. Ever since Frontier purchased Verizon my internet service has gone down hill. Most of the time I can't log in or if I sending a message my computer just stops working while it is waiting on the Frontier Internet. There are way too many people on the internet service and Frontier has done nothing to fix the problem. Frontier should be ashamed of itself for ripping off their customers like they are doing.

 – About 2 months ago.

I have been paying for "Up to 6 MBS" from Frontier ever since we moved to a rural setting. They are the only game in town besides satellite. About a year and a half ago, our service slowed...

I have been paying for "Up to 6 MBS" from Frontier ever since we moved to a rural setting. They are the only game in town besides satellite. About a year and a half ago, our service slowed noticeably, and a number of technicians came out over the next couple months. Finally one of them told me that there was nothing wrong with any of the infrastructure except that Frontier had sold more service than it would support. After some months, service was back to normal.

Then last July the service started to slow down again. This time I started checking the actual download speed. In the evening (when everyone is apparently online) it is typically about 0.3 MBS - that is point-3, not 3.0. I have checked it more than a few times at about 0.18 MBS. We are about 9 months into this fiasco now. (Forget about Netflicks, Youtube or a Facebook video) Calls to Frontier have cost me a lot of time. Technicians have been scheduled to come out 6 times since July and have been no- shows every time. I once had a local manager (of the technicians) call and leave a message explaining that there was nothing they could do because (similar to what the previous tech had admitted) Frontier was supposed to upgrade their infrastructure last fall, but had not done it.

Beginning about last September I began calling every couple months to get a credit on our account for the slow service. I was successful, but it is time consuming. Yesterday my wife called to do the same, and the service rep also admitted to the same problem. The solution she offered is a one time purchase of a $70 “magic box” of some kind that will somehow get the speed of our service up to what it’s supposed to be (presumably by slowing everyone else’s speed a bit – after all, if it’s a problem of too many accounts on a limited amount of infrastructure, then my increased speed has to come from somewhere). The natural question is, if there is a fix, how can you charge for the fix that will only bring me up to the speed I already pay for? Apparently questions regarding morality are above their pay grade.

The other question I have is this: why has no slightly imbalanced person been driven over the edge by Frontier and sought revenge? I would never advocate that myself, because I expect that about any time now God will send a couple lightning bolts to the appropriate party; After all “thou shalt not steal” is still right there in Exodus 20.

 – About 2 months ago.

After being told three times that I had no early termination fee and canceling my frontier service I am now being told I owe her $223 termination fee. They are sending it to collections. Help!...

After being told three times that I had no early termination fee and canceling my frontier service I am now being told I owe her $223 termination fee. They are sending it to collections. Help!

 – About 2 months ago.

Where can I sign up to join a class action lawsuit?...

Where can I sign up to join a class action lawsuit?

 – About 2 months ago.

Where can I sign up to join a class action lawsuit?...

Where can I sign up to join a class action lawsuit?

 – About 2 months ago.

frontier really does suck it took them 3 weeks just to get a modem to my house after we paid for it and claimed speeds that really are not there, we were lied to by a customer representative about a...

frontier really does suck it took them 3 weeks just to get a modem to my house after we paid for it and claimed speeds that really are not there, we were lied to by a customer representative about a lot of things over the phone and we actually had to drive 45 minutes out to the mailing store because they could not even find our house we had to pick it up, they kept sending it to the wrong address and once we got the modem ive never seen the slowest and shittiest internet ive ever had, it drops its connection almost 10 times a day and just about under a megabyte download speed, ive never had suck a horrible experience with a company and if you're reading this planning on going to frontier, don't.

 – About 2 months ago.

Adding onto my previous comment, most of the calls I got were from the following cities in California:

Ontario (not Canada), Rancho Cucamonga, Los Angeles, Oxnard, Hemet.

Adding onto my previous comment, most of the calls I got were from the following cities in California:

Ontario (not Canada), Rancho Cucamonga, Los Angeles, Oxnard, Hemet.

Florida? Sarasota, Bradenton, and New Port Richey.

Texas? Irving and Plano.

 – About 2 months ago.

As someone who worked for Frontier, mostly because it was the highest paying job in my area and I got tired of low end, crap jobs at...idk, the local Little Caesars? I agree with all of you. I mean...

As someone who worked for Frontier, mostly because it was the highest paying job in my area and I got tired of low end, crap jobs at...idk, the local Little Caesars? I agree with all of you. I mean who the f....designs a software that can only handle 1 order at a time per customer, screws the bill up if an agent makes a mistake, and schedules technicians wayyy too late?!! Not to mention, every time I got a call, it was always from California (or Texas) usually regarding that Verizon thing like ever since that buyout, people have been calling in like crazy like I've seen bills that are $1,500 total not joking (but they're usually around 4 or 500) okay guys who work there or at least run the computers I have a few suggestions. One, hire better programmers that know what the hell "Multithreading" is. Two, there are always problems about Technicians, maybe hire more? Three, people are always saying "Oh I'm gonna switch to X" (it's usually Spectrum or Xfinity) because they get a price that's significantly lower and no matter how hard an agent tries, it's almost never under $100 a month even with special codes meanwhile I'm hearing people like "Oh X Y and Z charges $60 or $80 for the same crap" well good for them I can't have any say on what to charge, I'm not the guy in the office smoking his giant fat cigar enjoying his or her closely guarded benefits of American capitalism who decides what the hell to charge? I wouldn't care if I had to pay $120 something before taxes, as long as the service worked, was fast, no problems but that's just my case people want better prices and better service reliability. Everybody and your brother who lives in either California, Texas, and Florida....I feel sorry for you.

 – About 2 months ago.

FYI-my post says Ontario, Canada but I'm in Ontario, CA-it looks like there are several posts from Ontario...

FYI-my post says Ontario, Canada but I'm in Ontario, CA-it looks like there are several posts from Ontario

 – About 2 months ago.

I have the worst service possible with Frontier. The Fios does not work, I upgraded to 150/150 and service sucks. Continually I lose service or the service is just extremely slow. I have called over...

I have the worst service possible with Frontier. The Fios does not work, I upgraded to 150/150 and service sucks. Continually I lose service or the service is just extremely slow. I have called over and over. They tell me to do the same stuff over and over like that is going to change anything. They have replaced both the modem and the equipment in the garage 3 times and yet nothing gets better. I ask to have my call escalated to a manager and he does nothing. I don't understand how a company can run like this.

 – About 2 months ago.

I would write at length about the problems I've been having with both Frontier phone and internet service but after spending hours on the phone, staying at home waiting for technicians who never...

I would write at length about the problems I've been having with both Frontier phone and internet service but after spending hours on the phone, staying at home waiting for technicians who never show up and speaking to well over a dozen people, I don't feel like taking the time to describe my experience in detail while waiting for the slow internet connection to catch up with my entry.

 – About 2 months ago.

We're on our third service call trying to get a new modem. Each time they say "we don't see an order for a new modem was ever placed". And apparently, we live in a high volume area -...

We're on our third service call trying to get a new modem. Each time they say "we don't see an order for a new modem was ever placed". And apparently, we live in a high volume area - in the middle of the countryside with only two houses close enough to be considered neighbors. As soon as Comcast gets out here, we're switching the second we hear about it.

 – About 2 months ago.

I made a petition. I don't know what else to do and read if you can get loud enough something might change. This is the only internet provider at my home (middle of nowhere) and I'm STUCK with...

I made a petition. I don't know what else to do and read if you can get loud enough something might change. This is the only internet provider at my home (middle of nowhere) and I'm STUCK with them. If you copy and paste the link it'll take you to change.org to sign the petition and change.org will forward it to the president and Vice President of frontier with enough signatures. I'm also hoping that with a good amount of signatures I can get it on the news.
https://www.change.org/p/frontier-communications-force-frontier-communications-to-hire-better-customer-service-reps?recruiter=709900526&utm_source=share_petition&utm_medium=copylink

 – About 2 months ago.

https://www.change.org/p/frontier-communications-force-frontier-communications-to-hire-better-customer-service-reps?recruiter=709900526&utm_source=share_petition&utm_medium=copylink

...

https://www.change.org/p/frontier-communications-force-frontier-communications-to-hire-better-customer-service-reps?recruiter=709900526&utm_source=share_petition&utm_medium=copylink

 – About 2 months ago.

They are awful, I am constantly having crappy service and customer service who have know idea what is going on with that company.I want out of a contract I did with them . I went up with my service. I...

They are awful, I am constantly having crappy service and customer service who have know idea what is going on with that company.I want out of a contract I did with them . I went up with my service. I have never dislike a company like I do them. Why are they still in business?

 – About 2 months ago.

Our service has NOT worked properly since Frontier took over FiOS. Better yet, they don't care about their customers. I was FINALLY getting help (so I thought) through the presidents office. She...

Our service has NOT worked properly since Frontier took over FiOS. Better yet, they don't care about their customers. I was FINALLY getting help (so I thought) through the presidents office. She said our problem was antiquated boxes. The tech they sent out said these are exactly the same boxes. So why do I pay for Dvr service when they switch our boxes every other month. Giving us NO WAY to save our shows. >.

 – About 2 months ago.

no customer service. money wasted. time wasted. ...

no customer service. money wasted. time wasted.

 – About 2 months ago.

Frontier sucks so much all I ever get is like 3 megabits per second and I think that the reason they so much is so you call their customer service so they can say themselves "reliable"....

Frontier sucks so much all I ever get is like 3 megabits per second and I think that the reason they so much is so you call their customer service so they can say themselves "reliable".

 – About 2 months ago.

Keemstar sucks...

Keemstar sucks

 – About 2 months ago.

@keemstar sucks...

@keemstar sucks

 – About 2 months ago.

Just realized these comments automatically go onto twitter... follow @benjamin_tsb!...

Just realized these comments automatically go onto twitter... follow @benjamin_tsb!

 – About 2 months ago.

Our internet constantly gets slower everyday!...

Our internet constantly gets slower everyday!

 – About 2 months ago.

My phone-internet and cable bill went up from $112 to $152, so we decided to drop cable and phone and just keep internet for about $54. We cancelled on March 26, the service was disconnected on April...

My phone-internet and cable bill went up from $112 to $152, so we decided to drop cable and phone and just keep internet for about $54. We cancelled on March 26, the service was disconnected on April 5th, our billing cycle goes from the 7th to the 6th of the following month, and we just got a bill charging us for a full month (from April 7th to May 6th) for cable that we are not getting anymore, when we called customer service their answer was that they were charging us for a day of cable (not the case because they disconnected on April 5th), and we were told that we had to pay and that we would get a credit in the next bill, how frustrating that they are charging for services that we are not receiving!!

 – About 2 months ago.

I spent 19 HOURS on the phone with customer service and no one was able to get my long distance installed on my residential phone line. They don't care about their customers, and their scripts...

I spent 19 HOURS on the phone with customer service and no one was able to get my long distance installed on my residential phone line. They don't care about their customers, and their scripts and transfer protocal insures that your issues are not resovled and that no one in customer service is accountable :(

 – About 2 months ago.

Know body knows how to fix it, that's all I get every time I call. They have the service address incorrect from the billing address where we live, so if the people living at listed service...

Know body knows how to fix it, that's all I get every time I call. They have the service address incorrect from the billing address where we live, so if the people living at listed service address discontinue the service, we could lose our phone and DSL service because the original phone company in 1995 did wrong. And good old Frontier can't correct it, just keep getting a run around. Also going from Verizon landlines to Frontier, I really thought things wouldn't get worse, but maybe get better because Frontier is using all of Verizon in place equipment, so it shouldn't get worse, oh was I wrong. The DSL is all over the place now, just not reliable when I need it.

I HATE FRONTIER

 – About 2 months ago.

I bet Frontier spends a lot of money to pay customer service, because people like me keep on calling them, since nothing ever goes right. I have no complaints about representatives, they are all...

I bet Frontier spends a lot of money to pay customer service, because people like me keep on calling them, since nothing ever goes right. I have no complaints about representatives, they are all trying to be helpful and ALL of them hear me, and end up fixing my problem at the end of a 40 min call. I always say "Thank you" at the end of the call... and receive the wrong bill next month again, most of the time even higher than the previous one.
What on Earth is wrong with that company? Anybody knows a viable alternative in California?

 – About 2 months ago.

Frontier is a nightmare. I have spent over 24 hours on the phone trying to fix their error. It keeps getting worse and now I'm being charged double. They can't fix it. I remove my phone...

Frontier is a nightmare. I have spent over 24 hours on the phone trying to fix their error. It keeps getting worse and now I'm being charged double. They can't fix it. I remove my phone service and now my bill increased. What are my options?

 – About 2 months ago.

Frontier SUCKS! There customer service is awful!! I DID NOT sign up for service with frontier, I signed with Verizon and had I know it woukd change to frontier, I would have gone with ANY other...

Frontier SUCKS! There customer service is awful!! I DID NOT sign up for service with frontier, I signed with Verizon and had I know it woukd change to frontier, I would have gone with ANY other service provider. Frontier sucks!

 – About 3 months ago.

ZBKJC
Frontier does it wrong again,
they have lost payments.
each month because i pay the same amount monthly....Frontiers failings are end less...So i had to waste my time to...

ZBKJC
Frontier does it wrong again,
they have lost payments.
each month because i pay the same amount monthly....Frontiers failings are end less...So i had to waste my time to fix their F??? UPs..
We need a law change...frontier should pay us for wasting our time.
Notice they are able to send a late payment and add to our bill....Frontier must go away!!!
Blake

 – About 3 months ago.

Frontier communications left me without internet service for over a week and when I cancelled service they had the nerve to charge me a cancellation fee. When I did not pay this fee they hurt my...

Frontier communications left me without internet service for over a week and when I cancelled service they had the nerve to charge me a cancellation fee. When I did not pay this fee they hurt my credit rating. Stay away from these people, the skills of their employees are poor (they couldn't fix my simple internet service), their customer service team is rude an unprepared and their business practices are shady and unethical.

 – About 3 months ago.

Nothing but Morons working for this poor preforming company, soon to out of business.
Called executive offices to lower my bill, how simple can this be. All I wanted was to LOWER internet speed...

Nothing but Morons working for this poor preforming company, soon to out of business.
Called executive offices to lower my bill, how simple can this be. All I wanted was to LOWER internet speed from 75/75 which since the took over a year ago to 50/50. Along with that told them to change programming removing the extreme package and take the one below it, saving $$$
Now them, after attempting to log on to my account after 8 tries, constantly being told that I could not do that, I could either wait and keep trying, or call back later, or better yet call customer service. Ha ha Ha ha Ha ha, better yet use chat support, and talk to someone outside of the USA. Remember the Philippines, Tijuana, etc?
Hell no. I was born during the day, NOT YESTERDAY!!!
Try #9 finally got through to my account, now they are charging me DOUBLE.
Nothing surprises me about these idiots.
BTW, these "so called" employees working for the president of this company are working out of their homes. They answer the phone Office of the President, Daniel McCarthy. Time to file with the FCC again!
My IP address still states Ottawa Canada. I am in Southern California. By the time they get their act together, hopefully they will sell it off to possibly GOOGLE, SPECTRUM or ATT. I am betting ATT or GOOGLE. Any takers?

 – About 3 months ago.

Yes, Frontier Sucks. This is the worst ISP provider I have ever experienced. It seems they are trying to make as much from ads as they are stealing from customers for abominable service. If you...

Yes, Frontier Sucks. This is the worst ISP provider I have ever experienced. It seems they are trying to make as much from ads as they are stealing from customers for abominable service. If you have a choice, try if at all possible to find a company who gives a damn, because Frontier does not!

 – About 3 months ago.

I must have the wrong Frontier, because in my case, their service has been excellent. I have had them ever since AT&T sold their land line buesiness in CT to Frontier. In the 3 years I have been...

I must have the wrong Frontier, because in my case, their service has been excellent. I have had them ever since AT&T sold their land line buesiness in CT to Frontier. In the 3 years I have been their customer, I have had only one small period (1 Hour) where I didn't have service. Download and upload speeds are constant unlike cable where they vary depending how many customers are on line. When I 54had a service request, service was here the next morning.

 – About 3 months ago.

Called Verizon to see if FIOS was available in my area. It was not. They connected me to a 3rd party that was excited to let me know about a great bundle deal that included telephone, internet, and...

Called Verizon to see if FIOS was available in my area. It was not. They connected me to a 3rd party that was excited to let me know about a great bundle deal that included telephone, internet, and DIRECTV for $89.98 (after tax). They said i was going to get only ONE BILL. I was stoked! 3 weeks later I still do not have my equipment so I call in and found out that FRONTIER AND DIRECTV do NOT BUNDLE together and neither Frontier or Direct TV had any idea who the 3 party that signed me up for this non-existent package deal.

I get TWO BILLS totaling $130 and change each month. First bill from frontier was $175.42 due to charges they said I wasn't going to incur due to a special promotion.

I've spend 3+ hours on the phone with Frontier to no avail.

I never thought i would say because i didn't believe companies this size could get any worse but........ FRONTIER IS WORSE THAN COMCAST.

Congratulations Frontier! You have surpassed America's previously most hated telecom company and by a long shot.

Did i mention 75% of their customer service reps are insufferable C#!@S!!!

 – About 3 months ago.

Internet service went out on 4/4. The soonest they can dispatch a tech is 4/10. Down for 6 days is completely unacceptable. Will be making a change very soon....

Internet service went out on 4/4. The soonest they can dispatch a tech is 4/10. Down for 6 days is completely unacceptable. Will be making a change very soon.

 – About 3 months ago.

Frontier going down the toilet. Dun and Bradstreet have downgraded them to a SELL and not BUY. Maybe one of the trumps can do something. Seems they were in a meeting the other day along with many...

Frontier going down the toilet. Dun and Bradstreet have downgraded them to a SELL and not BUY. Maybe one of the trumps can do something. Seems they were in a meeting the other day along with many other large businesses. Fios is on the way out!!!!! They need to be bought out by someone that cares about customer service, just like ATT, GOOGLE, SPECTRUM.

 – About 3 months ago.

1 year anniversary of these morons at frontier taking over Verizon that they were NO WHERE ready for it. After 1 year, 10 trouble tickets, all equipment changed including 2 routers, 2 ONT's,...

1 year anniversary of these morons at frontier taking over Verizon that they were NO WHERE ready for it. After 1 year, 10 trouble tickets, all equipment changed including 2 routers, 2 ONT's, service drop. Numerous real employees and contractors coming to my home. Dozens of hours on the phone with inept customer service reps, over 2 dozen alleged "managers" right, calls to "office of the president, dan McCarthy, calls to local mayors and what do I get? my caller ID still down, internet speed very iffy, adjustments made to my bill for poor service for 5 months in a row, given showtime for 6 months to make me feel better, then they start charging me for it. Bimbo in management states that I am on a promotional for showtime. NOT!!!
3 cell phone numbers of employees given to me in past to call them when I have a problem have been disconnected. Have filed another case with the FCC. Let frontier deal with them...they must really enjoy these fined levied against them. THOUSANDS of dollars! Stock falling fast, soon to be a penny stock, that will lead to bankruptcy!!!!

 – About 3 months ago.

Ugh! Why did Verizon have to sell their internet services to Frontier. I'm on DSL and compared to Frontier's DSL services, Verizon was better in comparison. Can't stream anything about...

Ugh! Why did Verizon have to sell their internet services to Frontier. I'm on DSL and compared to Frontier's DSL services, Verizon was better in comparison. Can't stream anything about 360p and getting serious lag when online gaming. And just about a month ago, I called a repair technician to fix our line, because it has been slow for about a week and he tells us, that Frontier downgraded us. My family is now suffering at a 2-4mbps connection. So far I've also had only 1 rude customer service agent as she kept me on hold for an hour. I really want to switch to Spectrum and it is available for service at my apartment, except there is no coaxial outlet.

 – About 3 months ago.

is...

is

 – About 3 months ago.

Unfortunately, it is not likely that your situations will improve. As a former manager with Frontier, I sincerely apologize for all of the crud that the customers have been and continue to be put...

Unfortunately, it is not likely that your situations will improve. As a former manager with Frontier, I sincerely apologize for all of the crud that the customers have been and continue to be put through. It is a shameful, disheartening situation. The customers deserve so much better than what they are getting. And one more thing, Frontier is no longer 100% U.S. based. They now have centers in the Philippines and Columbia.

 – About 3 months ago.

After I closed my account with frontier. And after I returned all the equipment. They continued to charge me for two more months. Since then, I've spent 5 hours on the phone with their customer...

After I closed my account with frontier. And after I returned all the equipment. They continued to charge me for two more months. Since then, I've spent 5 hours on the phone with their customer service. And they refuse to make the false charges go away. Now I owe them $200 for nothing.

 – About 3 months ago.

Frontier too over Verizon in our area. Since the take over my bill has never been right our service has been the worst. This company definitely ranks as the worst in the nation. Today i signed up to...

Frontier too over Verizon in our area. Since the take over my bill has never been right our service has been the worst. This company definitely ranks as the worst in the nation. Today i signed up to switch to spectrum and as of this week i have done with Frontier. Not that they care anyway.

 – About 3 months ago.

Frontier is the worst company ever!!!! Please never never never go to frontier if you want decent connection to anything trust me!!!!...

Frontier is the worst company ever!!!! Please never never never go to frontier if you want decent connection to anything trust me!!!!

 – About 3 months ago.

OMG! I was surprised! They told me it doesn't any cost upgrading hi speed internet. But they charge me about $200! And I called customer service why did I get charged so much? They told me u have...

OMG! I was surprised! They told me it doesn't any cost upgrading hi speed internet. But they charge me about $200! And I called customer service why did I get charged so much? They told me u have to pay installation fee.why do I have to do that rite? Then they said if I don't pay I'm gonna get charge more! So I just paid cuz I didn't want pay more. Yesterday I got $100 credit. Really? I'm still not happy with this situation but I thought they just rip off customer forever!

 – About 3 months ago.

Frontier Communications as of 3/31/2017 has a 46% of going bankrupt real soon. Their stocks just above being called a penny stock. They will be gone in a very short time. Spectrum and ATT looking at...

Frontier Communications as of 3/31/2017 has a 46% of going bankrupt real soon. Their stocks just above being called a penny stock. They will be gone in a very short time. Spectrum and ATT looking at Fios fiber side. It can only get better with ATT. Spectrum has its own problems, but not even close to Frontiers problems.
Would be interesting if new Google fiber takes over as fiber in place now with what Frontier took over from Verizon.
One can only pray this happens. Frontier tells more lies than TRUMP!

 – About 3 months ago.

I also live in Watertown Twnsp, MN. The internet speed is so slow I have trouble streaming movies. Frontier laid fiber optic cable about 10 years ago along the road and the never did anything about...

I also live in Watertown Twnsp, MN. The internet speed is so slow I have trouble streaming movies. Frontier laid fiber optic cable about 10 years ago along the road and the never did anything about it. Good satellite is expensive but what good is Frontier if it doesn't keep up with the modern world?

 – About 3 months ago.

Raising internet rates every month while our service continues to decline and get worse and worse. Good luck getting anyone on the phone that knows anything.... keep finding random charges on my...

Raising internet rates every month while our service continues to decline and get worse and worse. Good luck getting anyone on the phone that knows anything.... keep finding random charges on my account. Reporting this company to the Better Business Bureau.

Frontier uses TrustPilot website reviews on their home page.... saying they got 9 out of 10 stars..... complete bs. Write a real review here:

https://www.trustpilot.com/review/frontierinternet.com

 – About 3 months ago.

EVERYONE NEEDS TO GO TO THE BETTER BUSINESS BUREAU AND REPORT THESE ISSUES WITH FRONTIER!!!!!

This company does not deserve to be in business the way they treat customers and the...

EVERYONE NEEDS TO GO TO THE BETTER BUSINESS BUREAU AND REPORT THESE ISSUES WITH FRONTIER!!!!!

This company does not deserve to be in business the way they treat customers and the incredibly shotty service they are providing. I have had nothing but issues since having frontier. What started out as great service for the initial sign up period, quickly went to crap. I have no option to upgrade due to my area and it's constantly going out. Customer service jerks you around and is completely ignorant of how to fix an issue.

 – About 3 months ago.

The worst customer service ever! Do not like Frontier at all. I was a Verizon Fios customer for as long as I can remember and now that Frontier has taken over, product and service has gone to s--t ! I...

The worst customer service ever! Do not like Frontier at all. I was a Verizon Fios customer for as long as I can remember and now that Frontier has taken over, product and service has gone to s--t ! I will be canceling ASAP. Tried to give them a chance to work through the transition, but enough is enough. Good luck to them.

 – About 3 months ago.

I f*cking hate Frontier! I thought AT&T was bad, but this company is that absolute worst. Living in a rural area, we have 2 options for internet. Frontier or satellite. Frontier charges ridiculous...

I f*cking hate Frontier! I thought AT&T was bad, but this company is that absolute worst. Living in a rural area, we have 2 options for internet. Frontier or satellite. Frontier charges ridiculous rates, promising UP TO 6MBPS.... and we've never gotten more than TWO! TWOOOOO MEGABITES PER SECOND! Do you know how slow that is!? Our internet goes out multiple times a month! I'm constantly calling customer service and some kind of issue which they RARELY even solve, because no one who works their receives proper training to actually deal with issues that come up. And when you are forced to make the dreadful call to customer service, get ready to have at least an hour of your life sucked away waiting on hold or being transferred to multiple people. I've never had so many issues with a company than with frontier and they know they have you because you have no other options.

I'm waiting on a movie I rented through itunes to download (only have 24 hrs to watch it) and after 4 hours of waiting, it still says I have another 5 hours. ABSOLUTELY RIDICULOUS!!!!! Less than 2gb movie, taking almost 10 hours.

 – About 3 months ago.

Frontier charges the highest monthly rates ($50/month) for the slowest Internet speed (up to 6Mbps, which I rarely achieve). My friends live 10 min away, pay less per month, and have 10x the speed. ...

Frontier charges the highest monthly rates ($50/month) for the slowest Internet speed (up to 6Mbps, which I rarely achieve). My friends live 10 min away, pay less per month, and have 10x the speed. Frontier shouldn't even be in business.

 – About 3 months ago.

Well, where to start? We moved into a new home around the corner from our previous. Old home had Fios, new home had Fios. Placed the move order over a week in advance. Was given a Saturday window...

Well, where to start? We moved into a new home around the corner from our previous. Old home had Fios, new home had Fios. Placed the move order over a week in advance. Was given a Saturday window of, get this, between 8am and 5pm. Nothing like sitting around waiting on them all day. Called at 3:00 because I had not heard anything. Was assured I was on the schedule. Called again at 4:00, same answer. Called yet again at 5:30 and was informed that the order was keyed to the neighbors address and that a new order had to be placed and that the earliest would be the following Wednesday. Ugggggg. I work from home so that meant no Internet; and it was their mistake. See, they re-keyed the order (no idea why) and mis-typed the address. Their mistake and now I pay for it. I ask for an expedited install because it was their mistake. They tell me all they can do is fill out a form. Hmmmmm. I call Monday and am told for sure that a tech will arrive. Monday 5:00, no tech. Call in and they say, well sir you are on the schedule for Wed. Ask for manager and get a supervisor, not the first one I have talked to. He checks and tells me I am for sure on the schedule for tomorrow morning. It's now 11:30 and no tech. Called in and was told I am on the schedule. Don't believe them but, OK. I bet if I send my payment to the wrong address and then tell them I will send it next month that would not be cool for them. WTF!! How can anyone run a business like this?

 – About 3 months ago.

Frontier has got to be trying to lose customers. I read a bunch of the same problems as mine and the same solution which is to never fix the problem. I've spent probably 10hrs talking to these...

Frontier has got to be trying to lose customers. I read a bunch of the same problems as mine and the same solution which is to never fix the problem. I've spent probably 10hrs talking to these idiots over the course of 3months since my verizon deal expired. went from $94 a month to $210 for the same service. Funny, I know. They also added some security features that I did not request? Looks like it is time to get spectrum and buy PUTS on frontier all the way to zero! Seriously though these guys at the top have to see what is going on and are either trying to strike for the gold while they can get it or they are the worst executives in business.

 – About 3 months ago.

Well as someone on the receiving end of the Tech support calls. I can give some advice, If you want a new router/modem and want to skip all the troubleshooting. Simply unplug the device before...

Well as someone on the receiving end of the Tech support calls. I can give some advice, If you want a new router/modem and want to skip all the troubleshooting. Simply unplug the device before calling. When you get a rep simply tell them I don't know whats happened but my router/modem is dead, no lights. tried plugging in multiple outlets. By doing this they will have no choice but to ship you a new unit. make shore it is not plugged in because they will try to run pointless tests on it. Really good for the FIOS people you will have the newest Router within just a few days. The reason they wont give you a new router when you request one is beyond me.

 – About 3 months ago.

Just spent over an hour with them on the phone, and was disconnected once. Called them to replace my fios modem that died over night. Customer service is absolutely terrible. 3-5 business days to...

Just spent over an hour with them on the phone, and was disconnected once. Called them to replace my fios modem that died over night. Customer service is absolutely terrible. 3-5 business days to receive my new modem and no one acts like they give a damn. They even told me they can't send me a tracking number for the new modem because they don't have the ability to send email so I have to be home Wed-Fri next week because some piece of crap neighbor has been stealing packages off the front doors of local homes. I'm leaving them as soon as possible. We've been customers for 10 years (9 with Verizon until Frontier took over). All of my friends have left Frontier. I was the last of my friends to still be with them. Everyone complained and left them. Now I see why!!!

 – About 3 months ago.

Frontier being a dominant service provide for my area is probably the biggest sign that the modified capitolistic system doesn't work. Frontier should be out of business by now.

So I...

Frontier being a dominant service provide for my area is probably the biggest sign that the modified capitolistic system doesn't work. Frontier should be out of business by now.

So I chatted with them, because calling is just out of the picture. Like, I still want to have the rest of the day to do yard work, not be on the phone with complete retards. Okay I'm sorry those who might be considered medically "retarded". I didn't mean to insult you. You at the very least have a great purpose on earth to help any way you can and you are appreciated. I didn't mean to compare retarded people to Frontier. I feel really bad.
Anyway, I was chatting with those Frontier CS folks after being transferred three times, because apparently none of the departments talk to each other and you just have to be transferred three times in order to get you to the right operator to handle your specific situation. And it so happens, that they charge me $9.99 for being a new customer. Don't get me started on how long I had to fight over the phone for them to let me have my OWN modem/router device instead of renting their POS device. And it wasn't even resolved. So I'm on the chat with a CS person, and she first said that it was for renting out the modem device that I didn't even request. After fighting her and saying that I used me OWN device, she then said it was a service charge for setting up the internet for new customers. Really? Get your story straight woman. That's the thanks I get for being a new customer?
And then, to top it off, after giving around 10 hours of my time to Frontier setting up a mediocre internet service, they spell my name wrong. Holy hell, you've got to be kidding me.

Anyway, I feel bad comparing Frontier CS with monkeys, retarded people, idiots, bastards, objects, etc. Like, I seriously feel like I'm insulting monkeys, retarded people, idiots, bastards, and objects. I don't think Frontier employees are people, or anything that exists on earth. They don't deserve to be given that type of respect. I believe that when talking to someone from Frontier, you are better off treating them like a new sub-species that you have to tell a simple direction to 1,000,000,000,000 times before they know that they are talking to you. I feel like they might need a 2,000,000,000,000 page manual on how to make their heart beat, because they obviously can't do it on their own. Nor should they. So just understand, Frontier employees aren't people, they are not objects (because objects shall be held to a higher standard). They are simply their own sub-species that we must live with. I am so sorry people. I love you all and I hope that their existence can be short and painless. Don't be afraid. One day, they will die. And we will celebrate. Amen.

 – About 3 months ago.

I have never been so frustrated with a company in my life! And I dont even have the service! I signed up and was supposed to get a call within two days to "investigate" a prior bill at my...

I have never been so frustrated with a company in my life! And I dont even have the service! I signed up and was supposed to get a call within two days to "investigate" a prior bill at my address then to pay my deposite. No one ever called. I called them on my (original) instilation date and they apologized, took my card information for the deposite and said someone would be there the next day between 8am and 5 f%@king pm. Who gives a 9 hour time range!?!? So the next day I sit at home all day and no one comes. I call them and they apparently have no record of me paying the deposite! I check my bank statements and yup never went through. So they must have put it in wrong. Anyways, i offer to give the information again and they say I can't pay the deposite because no one called to "investigate" the prior bill at my address. Are you kidding me!? So now they tried to tell me that I have to wait another 72 hours for someone to call me and "investigate". All the while Ive been on the phone for an hour and with a guy I could barley understand. I immediately hung up and signed up for comcast. I am thankful I experienced the horrible customer service before I got tied into a contract! Frontier is horrible!!!!

 – About 3 months ago.

Frontier is terrible. Their customer service reps are useless, and I spent over an hour on hold while trying to activate my account! The internet speed sucks too. I am paying for ~20 down and ~2 up,...

Frontier is terrible. Their customer service reps are useless, and I spent over an hour on hold while trying to activate my account! The internet speed sucks too. I am paying for ~20 down and ~2 up, and I'm getting ~12 down and ~.8 up. It sucks.

 – About 3 months ago.

As someone who works for frontier, it's just atrocious what I see every day. People get their accounts just plain out f%@ked. And this is consistent bullshit I see. Frontier still has the audacity...

As someone who works for frontier, it's just atrocious what I see every day. People get their accounts just plain out f%@ked. And this is consistent bullshit I see. Frontier still has the audacity to fire anyone who doesn't offer anything to sell in a call, you get corrective action if you don't offer any products or services until you just straight up get fired.

 – About 3 months ago.

What other company has an ISUCK.com!? I have been a customer for 4 years and have had less than 24 hours of satisfactory service! Frontier takes the cake on the WORST internet provider I've ever...

What other company has an ISUCK.com!? I have been a customer for 4 years and have had less than 24 hours of satisfactory service! Frontier takes the cake on the WORST internet provider I've ever had! I've spend hours on the phone complaining and trying to get my bill lowered, only to succeed ONCE in either. Customers should get what we are paying for and Frontier customers are just being robbed!

 – About 3 months ago.

As of today, all tech support reps, even in the CTF areas now have the same level of access. Meaning tech support have little to no ability to even change provisioning. Your now talking to reps that...

As of today, all tech support reps, even in the CTF areas now have the same level of access. Meaning tech support have little to no ability to even change provisioning. Your now talking to reps that have Thier hands tied and are unable to help. Please be nice to us... We can only do what we can do. Beyond that we have to reach out to another group that has more access but not even full access. You are talking to a proxy of a proxy. You should all email the office of the president and let them know how shit-tastic they are doing FTR@frontier.com
18665111523
1398 s. Woodland Blvd
DeLand FL 32720

 – About 3 months ago.

Just terrible since they bought Verizon. Movies always scrambled. No helpful customer agents. Now I can't rent videos on demand even though my account is paid in full and their system is...

Just terrible since they bought Verizon. Movies always scrambled. No helpful customer agents. Now I can't rent videos on demand even though my account is paid in full and their system is conveniently down so no one can help. I never get the channels and services I pay for and am fed up!!!

 – About 3 months ago.

Unbelievable... seriously. I have never experienced customer service as awful as this in my life. This is one of the most sneaky and dishonest companies I have ever dealt with. My two year contract...

Unbelievable... seriously. I have never experienced customer service as awful as this in my life. This is one of the most sneaky and dishonest companies I have ever dealt with. My two year contract for a certain monthly price suddenly ended 18 months in and when I called to figure out why I was told they didn't know why the price went up but that I needed to pay the higher price and was still obligated to stay with them for the 24 months, no solution was offered. I have spent numerous hours with them on the phone inquiring as to why certain mystery charges and services were added to my bill. No matter who I talked to they never seemed to have any record of my previous calls with them to resolve certain issues, so finally when the last issue came up I just cancelled my service. During my few years with Frontier I have spent a good 12 hours or so on the phone with them trying to figure out "WTF?!" Fortunately I was able to prevent several of my friends from switching to Frontier. I never thought I'd be so relieved to be back with Comcast (that should tell you a lot). Good grief.

 – About 3 months ago.

Denton, Tx
Frontier is absolutely the worst company I've ever dealt with. Customer service sucks ass, there internet is constantly going down. We are so frustrated, and there is no other...

Denton, Tx
Frontier is absolutely the worst company I've ever dealt with. Customer service sucks ass, there internet is constantly going down. We are so frustrated, and there is no other company that offers internet in our neighborhood. So basically we are stuck with this horrible company. Please go away!!!!

 – About 3 months ago.

Reimbursement from Frontier is the pits, they will not issue checks you get a gift card if you want a check you have to contact the bank that issue the card. No one is able to help policy can not be...

Reimbursement from Frontier is the pits, they will not issue checks you get a gift card if you want a check you have to contact the bank that issue the card. No one is able to help policy can not be change. Plus you have wait three cycles before you get anything. You time doesn't count they call this customer service

 – About 3 months ago.

Oh please give me my Verizon back... Frontier Communications is the epitome of what is wrong in business today. No one ever has had your problem sir... You're the first one to report a system area...

Oh please give me my Verizon back... Frontier Communications is the epitome of what is wrong in business today. No one ever has had your problem sir... You're the first one to report a system area outage... We are right you are wrong... No we can't lower your bill to retain you, but if you quit for three months you get new customer rates! Or we can lower 10 bucks and set up another 2 year commitment.

Two more months and will be able to perform a complete Frontier exorcism project at the house. Hello new provider!

I sincerely hope the company fails miserably and implodes in a ball of flaming feces into the bowels of hell.

Thanks for nothing Frontier Communications and I thought Time Warner was hell to deal with... pffft. Apologies to those folks even though they are short bus material.

And Frontier Communications to all of your brilliant support people who are condescending and obviously don't have to use the products or have to experience the use of the companies services, I dearly hope all of you have to come to our company for jobs... you ain't gonna make it in the real world.

 – About 3 months ago.

I had Hughes Net Satellite Internet before getting Frontier, not sure which one sucks worse. When I first got Frontier, it was lightning fast, then a few months later it's like having Hughes all...

I had Hughes Net Satellite Internet before getting Frontier, not sure which one sucks worse. When I first got Frontier, it was lightning fast, then a few months later it's like having Hughes all over again. When you call them they tell me after a certain is peak hours and it slows down, but its all day!!!!!! Bad thing is I live in the country and its only one or the other that is offered! I just hope that Frontier can get there shit together!!!! Because they really suck right now!

 – About 3 months ago.

It looks like FTR is using CAF dollars to "try" to maintain the dividend! But a new 52 week low and the up coming shareholders meeting is going to be a disaster. 10 for 1 or 25 for 1 is a...

It looks like FTR is using CAF dollars to "try" to maintain the dividend! But a new 52 week low and the up coming shareholders meeting is going to be a disaster. 10 for 1 or 25 for 1 is a making of a disaster.

 – About 3 months ago.

All you idiots that were with Verizon complain about your bills, you guys have 2 year contracts from Verizon that frontier got, they honor it and prices don't go up until your contract expires and...

All you idiots that were with Verizon complain about your bills, you guys have 2 year contracts from Verizon that frontier got, they honor it and prices don't go up until your contract expires and promotions disappear, you'll never have that price again.

 – About 3 months ago.

I was on hold for technical support for 30 minutes! And as soon as I got put on the line they sent me to customer service. I JUST WANT MY INTERNET WORKING AND THEY BOUNCE ME BACK AND FORTH...

I was on hold for technical support for 30 minutes! And as soon as I got put on the line they sent me to customer service. I JUST WANT MY INTERNET WORKING AND THEY BOUNCE ME BACK AND FORTH

 – About 3 months ago.

Long story short...every month since the takeover from Verizon they have jacked up my bill, with no explanation. Every month I call, they apologize, and promise to lower it. Excuses: "Oh, they...

Long story short...every month since the takeover from Verizon they have jacked up my bill, with no explanation. Every month I call, they apologize, and promise to lower it. Excuses: "Oh, they never put the order through. Oh, that promotion expired. Oh, we didn't have your SS#, so we couldn't complete the order." Every month they say that this time, FOR SURE, the lower amount will be in place. Have gone straight through to the alleged top supervisors. A guy even showed up at my door and spent hours disconnecting a bunch of stuff. So I told them this was their last chance to honor their word. I told them it was just flat out illegal to promise their customers their bill will be $125, then have it post at $288! I really think we need to file a class action lawsuit. No one can make this many errors. The overcharging has to be intentional. I have asked them to put it in writing--which they haven't--I have gotten the names and ID numbers, and I have recorded the conversations. And still, they bill me an amount that is way over our agreement. I don't want to pay this fake price, but I don't want my credit damaged. Is there any way to make them honor the price they quote on the phone? Why does the govt. allow them to continue their crooked ways?

 – About 3 months ago.

11 months in a row. These idiots just cant repair a simple problem. Caller ID and internet speed. Complained to the FCC which got heir attention. Now they raise my bill $40.00 for no reason at all...

11 months in a row. These idiots just cant repair a simple problem. Caller ID and internet speed. Complained to the FCC which got heir attention. Now they raise my bill $40.00 for no reason at all except for retaliation contacting the FCC. Have just received my new case number from FCC. Frontier won't even call my house at all to give updates. The FCC does. Los Angeles County. And NO I am NOT on OTTAWA CANADA as they say that is where my IP address is.Morons!!!!!!!!!

 – About 3 months ago.

wow... just wow. I would rather have rabbit ears. Since Verizon changed to Frontier this could be the WORST company I've ever dealt with. I only hope this post finds you before you go with...

wow... just wow. I would rather have rabbit ears. Since Verizon changed to Frontier this could be the WORST company I've ever dealt with. I only hope this post finds you before you go with Frontier. They are not a business.they are scam artists... and bad ones at that! Mysterious charges. "Free" HBO when you complain only to find they try to charge. If you do go... please do NOT auto pay and check every single month.

 – About 3 months ago.

From having Frontier for about.. give or take 4 years now, it's made me hate everyone and everything that has to do with Frontier. They're absolute garbage and deserve to not be a company...

From having Frontier for about.. give or take 4 years now, it's made me hate everyone and everything that has to do with Frontier. They're absolute garbage and deserve to not be a company anymore. My internet is so bad at times that I cannot even get onto the website to complain about the internet being so bad, because the internet is so bad. Frontier, you make me reconsider living.

 – About 3 months ago.

As a recent displaced employee I can tell my frustrations with upper management, When I questioned why Frontier was wasting government CAF dollars I was told to shut up and keep quiet. Millions be...

As a recent displaced employee I can tell my frustrations with upper management, When I questioned why Frontier was wasting government CAF dollars I was told to shut up and keep quiet. Millions be wasted in the wrong places to make the "numbers look good on paper".
Frontier you displaced good employees to pay for crap exchanges in the CTF buy out. Stockholder beware ,this place is going down fast . Just take a look at the recent stock prices, employee discord, and unhappy customers.

 – About 3 months ago.

Thank you Verizon for selling us in FL off to the worst POS ISP company there is. I thought Charter was bad but Frontier is worse. Hopefully they'll go under soon....

Thank you Verizon for selling us in FL off to the worst POS ISP company there is. I thought Charter was bad but Frontier is worse. Hopefully they'll go under soon.

 – About 3 months ago.

Whee to start?? The internet service they provide couldn't possibly be less reliable. Customer service is a joke. Truly the worst company I have ever had the displeasure of dealing with....

Whee to start?? The internet service they provide couldn't possibly be less reliable. Customer service is a joke. Truly the worst company I have ever had the displeasure of dealing with.

 – About 3 months ago.

Our FiOS triple play monthly bill went out of site. I called in and said they need to lower the bill. I have a order number 005924328 that would lower the bill and give me a two year contract. Five...

Our FiOS triple play monthly bill went out of site. I called in and said they need to lower the bill. I have a order number 005924328 that would lower the bill and give me a two year contract. Five months later our bill still isn't right and won't honor what five people told me over the phone I could get it for and they have it in writing. I called the CEO (Dan McCarthy) and left a message for someone to call me back to straighten the billing issue out. I received no call back from Frontier. I called the PUC and filed a complaint and they called me back 3-8-17. The PUC told me that they can not force Frontier to honor what they say over the phone (How Sad). I feel if the company says to can get a two year contract and for such a price you agree to over the phone and was told several times you could get it for that price the company should honor it. Frontier has a lot of new hires and in the call centers and do not know what they are doing. Slam, Scam and lie is what they are good for. I have worked in communications for over 40 years and Frontier is the worst company to do business with period. Back on the phone with the PUC again this morning.

 – About 4 months ago.

Yesterday our director told us for ever one customer we sign up we lose 2 customers. We lost over 160k customers in the last quarter of 2016... The ship is sinking, they no longer have a 100% u.s....

Yesterday our director told us for ever one customer we sign up we lose 2 customers. We lost over 160k customers in the last quarter of 2016... The ship is sinking, they no longer have a 100% u.s. based employee base(that lasted about 2 months) , and 80% of technical support call are answered by contractors who have little training and less access to do simple things like update provisioning. They must reach out to other groups to accomplish simple tasks, if they can even figure the problem out at all... Good luck and God speed to current Frontier customers.

 – About 4 months ago.

Since Frontier took over Verizon in Texas, there's been nothing but problems.
For months, 2 of 5 set top boxes were not working (audio cutting out), the dial tone is sometimes gone, and...

Since Frontier took over Verizon in Texas, there's been nothing but problems.
For months, 2 of 5 set top boxes were not working (audio cutting out), the dial tone is sometimes gone, and the internet is really only 40/40 (instead of 75/75).

To top it off, Frontier has the nerve to increase my bill (for triple bundle) from $244 in FEB-2017 to $385 the next month in MAR-2017, and there were other increases before that also (from about $200 per month).

Frontier's Better Business Bureau rating has gone from A to F .

Therefore, today, I signed up with Spectrum instead (triple bundle for $89.97 per month).
I'll be cancelling Frontier after Spectrum is installed on 3/14/2017.
Before I cancel on 3/15/2017, I called Frontier to ask for the cheapest triple-play package available, and they said the lowest was 189.99 , which is crazy when their competitors are offering it for less than half the cost.

Frontier is not going to be in business much longer at this rate.
They are losing customers, their ratings are the worst in the nation, and they have the nerve to raise rates drastically. That's a recipe for bankruptcy.

 – About 4 months ago.

For every one of you jerks that leave, ten sign up. Day in and day out people leave to go to charter ir spectrum or even time warner. Months later they return to frontier. Their customer service is...

For every one of you jerks that leave, ten sign up. Day in and day out people leave to go to charter ir spectrum or even time warner. Months later they return to frontier. Their customer service is very limited to what they are allowed to do for their customers. If I wete a customer service rep, I wouldnt help any of you who cuss, threatening, calling them names, telling them to kill themselves. You people are vile and disgusting. No wonder customer service wont help you. Im sure all of their phone calls are recorded, it will come in handy for Frontier some day!

 – About 4 months ago.

Have been stuck with Frontier since Verizon sold us off in Texas last year and we are finally done with them! They even had the balls to try to raise out rate from $115 to almost $140 a month while we...

Have been stuck with Frontier since Verizon sold us off in Texas last year and we are finally done with them! They even had the balls to try to raise out rate from $115 to almost $140 a month while we get the same crap service and equipment. We now have faster Internet with TW and better TV with Dish; who actually invest their money in new technology and doesnt use the same garbage cable box with 2 tuners for 10 years. Oh yes, I could have "upgraded" our current box tget more tuners for 30 dollars more a month...but I'm still stuck with a old box that cant handle even the most basic stuff without crawling.
The best part of this is the bill for both new services is exactly the same ($115) but we are getting way more for our money. Glad

 – About 4 months ago.

Well here is another kick in the Teeth to FTR! Bam!

http://seekingalpha.com/article/4052124-frontier-communications-telegraphing-dividend-cut

This ship is sinking fast and...

Well here is another kick in the Teeth to FTR! Bam!

http://seekingalpha.com/article/4052124-frontier-communications-telegraphing-dividend-cut

This ship is sinking fast and the reverse stock split just spells doom for them.

 – About 4 months ago.

Just moved to the area and was New to Frontier internet. Never heard of them till we moved to the country. Had problems since day one. Internet was supposed to be ready and on the day we moved in. It...

Just moved to the area and was New to Frontier internet. Never heard of them till we moved to the country. Had problems since day one. Internet was supposed to be ready and on the day we moved in. It was not. After waiting all weekend and going back and forth with them on the phone they told us to go pick up a modem from the local branch. Did that and hooked it all up, with no connection verified all wiring and argued with them that the problem was outside the house. They put in a ticket for a tech. The appointment came and went. No tech. After calling them back they said it was closed and commented ok. Still no signal. Argued some more, they put in another ticket. Same thing. No tech, ticket closed. After a 3rd ticket, closed and no tech. They said the wrong location was being dispatched. So After about 7 days finally got a tech out here, he said no line going to house, and he Did not have a key for the box on the pole and would have to get a supervisor out here but it would have to wait till Monday.
Tuesday they arrived, said the box was full could not add another line. And the next pole was to far to run a line from. So no internet after 10 days of bull over the phone. Now it's over a month later, after they were supposed to cancel everything, they are billing is for service we Never had.

 – About 4 months ago.

I haven't had phone or internet for 3 days now. Verizon told me it would take 8 days for service. I am searching for a new provider because Frontier sucks. I am in Nitro, WV....

I haven't had phone or internet for 3 days now. Verizon told me it would take 8 days for service. I am searching for a new provider because Frontier sucks. I am in Nitro, WV.

 – About 4 months ago.

Service has been out in Hughes Creek WV for 3 days now. Several elderly people live in that area. No one knows when service will be restored. No one is working to resolve the situation this evening....

Service has been out in Hughes Creek WV for 3 days now. Several elderly people live in that area. No one knows when service will be restored. No one is working to resolve the situation this evening. Maybe the residents all need to switch to Suddenlink.

 – About 4 months ago.

I WANT my VERIZON BACK!!!!
Any alternative besides Frontier (sucks) in North Hills/Northridge? Anyone please!, I am even willing to pay the termination fee, just get me out of Frontier.

I WANT my VERIZON BACK!!!!
Any alternative besides Frontier (sucks) in North Hills/Northridge? Anyone please!, I am even willing to pay the termination fee, just get me out of Frontier.
DirectTV and AT&T does not offer a bundle in the area.

 – About 4 months ago.

Don't pay them to the guy that got a 927.00 bill. Why should you it is not your account. They can't make you pay...

Don't pay them to the guy that got a 927.00 bill. Why should you it is not your account. They can't make you pay

 – About 4 months ago.

Summary
Frontier sold our bill to a collection agency even though we didn't owe them any money.

Background
This company is the absolute worst. We were charged for service...

Summary
Frontier sold our bill to a collection agency even though we didn't owe them any money.

Background
This company is the absolute worst. We were charged for service a month after cancelling. After talking to them they agreed to "waive" the fee. The next month the same bill showed up, we called again and they "waived" it again. This went on for five months. Everytime the fee was "waived". Frontier being the trash company they are, sold our bill to a collection agency. Even though there were no fees. Thanks Frontier, I took a hit to my credit because you never really waived a charge for a month service I never had... f%@k yourself Frontier.

Conclusion
f%@k Frontier

 – About 4 months ago.

5 hours and counting with customer service.

Who the f%@k wants to make a drinking game? Every time they bounce you to another person who asks the same f%@king questions to identify you,...

5 hours and counting with customer service.

Who the f%@k wants to make a drinking game? Every time they bounce you to another person who asks the same f%@king questions to identify you, take a shot. Don't blame me if you get alcohol poisoning.

 – About 4 months ago.

Frontier sucks donkey dick. Saw them sucking off one the other day. f%@king fags. Shit makes me sick to my f%@king stomach. Plus their employees smell like dick. Probably pulled some greasy and...

Frontier sucks donkey dick. Saw them sucking off one the other day. f%@king fags. Shit makes me sick to my f%@king stomach. Plus their employees smell like dick. Probably pulled some greasy and aids infested hobo off the street.

 – About 4 months ago.

Been without phone and Internet service or 13 days sending up smoke signals but no technician is responding every time I call to to three times a day they're working on it how hard can it be ...

Been without phone and Internet service or 13 days sending up smoke signals but no technician is responding every time I call to to three times a day they're working on it how hard can it be find two wires

 – About 4 months ago.

Just wait until the shareholders meeting. They want to reverse stock split the company 10 share for your 1 or 25 shares for your 1. Not matter what, they are going down. ...

Just wait until the shareholders meeting. They want to reverse stock split the company 10 share for your 1 or 25 shares for your 1. Not matter what, they are going down.

 – About 4 months ago.

Frontier around the Leo, Indiana/ Fort Wayne area is so bad. I can't play Xbox one at all. The lag is so terrible I lag out of every game I join. I'm sick of this because they are the only...

Frontier around the Leo, Indiana/ Fort Wayne area is so bad. I can't play Xbox one at all. The lag is so terrible I lag out of every game I join. I'm sick of this because they are the only company that I can get where I live. They need to sell the area they have and give it to a better company.

 – About 4 months ago.

Sorry for your frustration, feel your pain. I was an employee they laid me off 5 years ago because they said they needed to eliminate my position. I was a 25yr employee with an electrical engineering...

Sorry for your frustration, feel your pain. I was an employee they laid me off 5 years ago because they said they needed to eliminate my position. I was a 25yr employee with an electrical engineering degree worked from technician to engineer to management. I literally built thier network for many years helped maintain it. Sad to see they have obviously decided they could care less about customer service and thier network. Too bad at one point in the past it was a good company. Thanks to crap leadership, bad decisions and upper management egos the end looks near.

 – About 4 months ago.

First off, I am not from f%@king Ottowa, Canada....geeze can't you people please fix the glaring glitch...nothing against Canada but for pete sake fix it already!

2nd,,,,Frontier eat...

First off, I am not from f%@king Ottowa, Canada....geeze can't you people please fix the glaring glitch...nothing against Canada but for pete sake fix it already!

2nd,,,,Frontier eat shit and die. So mother effing sick of being dropped right in the middle of working on someting, playing a game, streaming movie...it doesn't matter what it is I'M CONSTANTLY BEING DROPPED BY YOU INCOMPENTANT IDIOTS. YOU DON'T KNOW WHAT THE HELL YOU ARE DOING, YOU COULDN'T FIND A f%@kING DOOR IF YOU STARING STRAIGHT AT IT.

ALSO, I AM SICK OF PAYING FOR HIGH SPEED AND GETTING 16-20 MBPM

I CANT WAIT FOR THIS COMPANY TO CRASH AND BURN. HOPEFULLY IT WILL BE ABSORBED BY ANOTHER COMPANY THAT HAS A CLUE AS TO WHAT THEY ARE DOING...PERIOD

 – About 4 months ago.

Congratulations to Frontier Communications, you reports were abysmal to say the least , your bleed out rate is massive and trust me on this one, your so called stock split will destroy the company...

Congratulations to Frontier Communications, you reports were abysmal to say the least , your bleed out rate is massive and trust me on this one, your so called stock split will destroy the company just like you did with C&W. And a new all time 52 week low of 2.90 cents a share with massive volume, the ship is sinking, the investors are dumping and your real days are over. I offer 6 Billion to take you over and recover this disaster once and for all. Today , your average volume is 22 million, today you did 118 Million shares. Does that not ring a bell with you YET! My offer stands, 6 billion, you go away, we run a phone company the way it should be run and your debt bonds still maybe stay intact if you are lucky! And the class action suit now has major legs as well behind it. I think that you should capitulate now before your are nothing more than dust.

High 3.11
Low 2.90
Volume 122.4M
10 Day Avg. Vol 22.0M
52 wk High 5.85
52 wk Low 2.90
YTD % Change -13.31
1 Yr % Change -46.04
EPS -0.53
Market Cap 3.4B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 7.9B
Beta .7
Dividend 0.42
Yield 14.33%

 – About 4 months ago.

In response to the request for a death certificate, file with the State AG's off and tell them what is going on. The will make mince meat out of them. And call the local news stations as well,...

In response to the request for a death certificate, file with the State AG's off and tell them what is going on. The will make mince meat out of them. And call the local news stations as well, make this a huge stink for them. Contact the newspapers about this type of bull and then file with the FCC. RAll real simple, and will make them back off and add to the multitude of bad press they keep on getting.

 – About 4 months ago.

And the gruesome news is that this company is about to implode! Good! Get rid of them

http://seekingalpha.com/article/4050542-frontier-communications-implosion

1 for 10...

And the gruesome news is that this company is about to implode! Good! Get rid of them

http://seekingalpha.com/article/4050542-frontier-communications-implosion

1 for 10 shares or 1 for 25 shares spells doom for these clowns!

 – About 4 months ago.

My father died over 5 years ago and I am just now getting a bill for $927 sent to my house from the Frontier Collection Center.
We were told that they will not accept a digital copy of the...

My father died over 5 years ago and I am just now getting a bill for $927 sent to my house from the Frontier Collection Center.
We were told that they will not accept a digital copy of the death certificate as proof, and they do not have a fax either.

I read below that Frontier is trying to collect from someone that lost their dad over a year ago.
Is Frontier up to an Alternate Billing Method?
Like looking through death records in an attempt to collect a bit of cash from unsuspecting family members of those former, and no doubt, also frustrated, Frontier customers that have died.

Frontier Sucks! And so does their Collection Center!

 – About 4 months ago.

Frontier Communication sucks SOOOOO bad.

I moved from Portland OR 4 years ago. I was month to month and cancelled service-paying for last monh even though I cancelled. I also returned the...

Frontier Communication sucks SOOOOO bad.

I moved from Portland OR 4 years ago. I was month to month and cancelled service-paying for last monh even though I cancelled. I also returned the router using their label.

Fast forward 4 years and trying to obtain mortgage. Frontier posted overdue $29.99 for 6 months then charged off balance. Not once did I receive a letter, invoice or anything from Frontier.

I agreed to pay this charge as I had to have it cleared for mortgage. Frontier accepted my payment and I received confirmation number. I was told I would receive an emailed letter that showed paid in full. "This can take up to 48 hours"-Frontier email. Well, it has now been 5 weeks and I still haven't received a letter or email.

I have been trying to call customer service-VERY long wait times. Tried online Chat-it isn't answered by anyone.

What a worthless POS this company is. Hope there stock goes to zero and they bankrupt.

 – About 4 months ago.

Hart, Michigan. Land line is maintained for emergency use at my home. The service has been unreliable for over a month. No dial tone most of the time. Have had the phone work intermittingly throughout...

Hart, Michigan. Land line is maintained for emergency use at my home. The service has been unreliable for over a month. No dial tone most of the time. Have had the phone work intermittingly throughout a day long period, then go out completely for days or a week at a time. Does not seem to be weather related nor is there a regular pattern to the issues except maybe one; extremely poor service response and support. I now understand why the majority of homeowners have converted to wireless land lines. The wired network infrastructure must be so worn out and outdated that technicians can no longer maintain it except for a bandage here or there. Last time I talked with one of their technicians he enlightened me to the fact that most of the network has not been touched in thirty or forty years.

 – About 4 months ago.

OH my Pre-market trading right now at 7:32 am is heading south! Congratulations Frontier Communications! You just broke your 52 week low!

2.99 USD
Last | 7:36:14 AM EST

OH my Pre-market trading right now at 7:32 am is heading south! Congratulations Frontier Communications! You just broke your 52 week low!

2.99 USD
Last | 7:36:14 AM EST
-0.30 (-9.12%)
Pre-Market Change
32,840
Volume
Extended Hours
3.29 USD
Close | 02/27/2017
-0.08 (-2.37%)
Change
30,806,329
Volume

 – About 4 months ago.

Congratulations to frontier communications! You have reached a 52 week low and it will go tuther. This is just after hours trading, but your days are numbered!


3.00 USD
Last...

Congratulations to frontier communications! You have reached a 52 week low and it will go tuther. This is just after hours trading, but your days are numbered!


3.00 USD
Last | 7:59:36 PM EST
-0.29 (-8.81%)
After Hours Change
2,793,073
Volume
Extended Hours
3.29 USD
Close | 4:00:00 PM EST
-0.08 (-2.37%)
Change
30,806,329
Volume

Wowo, a new record low, you are approaching penny stock values or being delisted. The options on your ass are amazing! And at the opening bell tomorrow morning, there will be blood on the streets as Frontier bleeds to death. The fall of this company can't happen soon enough! And there is a class action suit being filed, they are just waiting to serve them in CT.

Bye-Bye Frontier, you are toast! I Will offer 5 billion to buy you out and run a real telecom company, because you have no clue, except how to pay a Widows and Orphans stock price and dividend. But those days are gone as well. 1 for 10 or 1 for 25 stock swap, are you kidding me. You are drawing at the air hoping the shareholders meeting does not turn into a free for all against the BOD and Senior management! You guys are toast!

 – About 4 months ago.

Frontier Communications shares fell over 4 percent after the company reported revenue below analyst estimates. The company reported revenue of $2.41 billion, lower than the $2.50 billion projected....

Frontier Communications shares fell over 4 percent after the company reported revenue below analyst estimates. The company reported revenue of $2.41 billion, lower than the $2.50 billion projected. The telecommunications company also reported a loss of 4 cents per share, topping the 5 cents per share loss expected by analysts, according to Thomson Reuters consensus estimates. Add to this, they are offering a 1 for 10 share reverse stock split or a 1 for 25 stock split as well. This ship is sinking fast. If my memory stands true this is the exact thing they did before they sank Cable and Wireless, and their so called new, but old CFO is the same CFO that sank Cable and Wireless. Beware of these wolves, for they are about to go down big time. After hours trading is as follows.

3.00 USD
Last | 7:59:36 PM EST
-0.29 (-8.81%)
After Hours Change
2,793,073
Volume
Extended Hours
3.29 USD
Close | 4:00:00 PM EST
-0.08 (-2.37%)
Change
30,806,329
Volume
3.105.85


And wait until tomorrow, when the market open again, the sell orders will be massive no matter what they say!

 – About 4 months ago.

This company is full of thieves. I called to get a bundle. They supposedly set me up with a bundle of $136/mo. Month after month goes by getting a $186/mo bill. The customer service person says that...

This company is full of thieves. I called to get a bundle. They supposedly set me up with a bundle of $136/mo. Month after month goes by getting a $186/mo bill. The customer service person says that the discounts haven't kicked in and to just pay the $136. Well, the balance has accumulated and now I'm told there is no record of a $136/mo bundle I signed up for and that I'll have to pay the hundreds of dollars and late charges on my bill that weren't part of the contract. There is no contract PDF, so I have nothing to show from my initial conversation. If you sign up with any company, get an email or PDF with the new contract. They won't take any charges off at this point. I'm canceling and going with Spectrum, since they'll pay the termination fees for new customers. Verizon never caused me problems with their service. Once it went to Frontier, everything went to crap. Stay far away from Frontier!!

 – About 4 months ago.

My father passed away over a year ago. I have been assured by SEVERAL people on the phone that his bill was paid in full and that his account has been closed. Today I received a letter from A...

My father passed away over a year ago. I have been assured by SEVERAL people on the phone that his bill was paid in full and that his account has been closed. Today I received a letter from A COLLECTIONS AGENCY stating that my father owes Frontier money! Still. After a YEAR! They have the worst customer service. I'm so frustrated right now!!!

 – About 4 months ago.

Frontier Communications reports after the bell today. Their bonds have a decent payout if they can hold true, but the dividend cut will happen soon. I give it 6 months before they slash the % or...

Frontier Communications reports after the bell today. Their bonds have a decent payout if they can hold true, but the dividend cut will happen soon. I give it 6 months before they slash the % or payout.

Today's number so far at 12:45 PM.

High 3.39
Low 3.36
Volume 7.1M
10 Day Avg. Vol 21.1M
52 wk High 5.85
52 wk Low 3.10
YTD % Change -0.44
1 Yr % Change -38.03
EPS -0.53
Market Cap 3.9B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 7.9B
Beta .71
Dividend 0.42
Yield 12.48%

Wait for the call and then watch the after-hours trading, it will not be pretty at all.

 – About 4 months ago.

Just abysmal. Worst possible service. Ill trained technicians. Really stupid phone reps. There is nothing nice to say about this company. We have had repeated service calls, each one does...

Just abysmal. Worst possible service. Ill trained technicians. Really stupid phone reps. There is nothing nice to say about this company. We have had repeated service calls, each one does something different - none have improved our service. We couldn't even watch a movie last night due to "low bandwidth" ^%$#$!! We pay $250 a month for internet and tv!!
Dreaming of them going bankrupt or being bought out. Please die Frontier.

 – About 4 months ago.

Lakewood, Ca. I pay for 75/75. During the day is 1/2 of what I pay for. In the evening from 5PM on the download speed falls to less than 15. Time to file once again with the FCC and have them deal...

Lakewood, Ca. I pay for 75/75. During the day is 1/2 of what I pay for. In the evening from 5PM on the download speed falls to less than 15. Time to file once again with the FCC and have them deal with these morons. They are the lowest of the low.

 – About 4 months ago.

Is my IP still from f%@king Canada? My 2 year contract from Verizon expired in December so frontier decided to hike up my bill by like $100 without notifying me and the only way around that is to open...

Is my IP still from f%@king Canada? My 2 year contract from Verizon expired in December so frontier decided to hike up my bill by like $100 without notifying me and the only way around that is to open a new frontier account so you can have much better rates. The retention offer as a current customer of 8 years of fios service I got was awful compared to new costumers.

Frontier tarnished the fios rep that I had with verizon for 8 years. Charter Spectrum $500 contract buyout looking nice.

 – About 4 months ago.

CT frontier DSL subscriber. Sadly not a f%@king thing can be done and frontier does not give two shits whether we receive our "max" speed. We pay $1300 a year for 6mb and rarely get above 2,...

CT frontier DSL subscriber. Sadly not a f%@king thing can be done and frontier does not give two shits whether we receive our "max" speed. We pay $1300 a year for 6mb and rarely get above 2, we avg about 1.5mb. shitiest customer service out there from another monster US corporation giving zero f%@ks about the customer

 – About 4 months ago.

Idiots... I was deceived by cs reps and supervisors, wasted 2 days waiting for repair persons that did not show up. The appointments had been presumably set up by supervisors, the employees lied when...

Idiots... I was deceived by cs reps and supervisors, wasted 2 days waiting for repair persons that did not show up. The appointments had been presumably set up by supervisors, the employees lied when I requested a status.... they said the tech had pulled my ticket and would be there soon; the techs never showed up. Terrible way to treat customers, they have wasted my time.

 – About 4 months ago.

We called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. We...

We called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. We called again, they admitted the error, promised a refund, and confirmed the rate of $69.00 plus tax per month. However, the bill came for $120.00 and on and on... Just called them again, spent 1 hour 15 minuts on the phone and didn't resolve anything. So they placed me on queue to be called back. When customer care called 50 minutes later, I spent about 20 minutes more on the phone. They again promised the rate of $72 including tax and a $65.00 credit on next bill - which is less than the amount we overpaid. As we have auto pay, they just help themselves to any amount off our credit card - Very-very dishonest company and totally out of control!
I am starting to feel like an idiot, trying to call Frontier Customer Care again and again and getting the same results. We just have to drop them. I did stop auto pay today.

 – About 4 months ago.

We called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. We...

We called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. We called again, they admitted the error, promised a refund, and confirmed the rate of $69.00 plus tax per month. However, the bill came for $120.00 and on and on... Just called them again, spent 1 hour 15 minuts on the phone and didn't resolve anything. So they placed me on queue to be called back. When customer care called 50 minutes later, I spent about 20 minutes more on the phone. They again promised the rate of $72 including tax and a $65.00 credit on next bill - which is less than the amount we overpaid. As we have auto pay, they just help themselves to any amount off our credit card - Very-very dishonest company and totally out of control!
I am starting to feel like an idiot, trying to call Frontier Customer Care again and again and getting the same results. We just have to drop them. I did stop auto pay today.

 – About 4 months ago.

I have been on hold for 28 minutes and counting, pressed the number to cancel service from the main menu. No one has picked up my call. This is the 3rd time I have called trying to cancel my service....

I have been on hold for 28 minutes and counting, pressed the number to cancel service from the main menu. No one has picked up my call. This is the 3rd time I have called trying to cancel my service. The other two times, I was transferred by a customer service representative to the department that hadles cancellations. I was on hold for 30 minutes. How can I cancel my service if no one ever picks up my call??????

 – About 4 months ago.

Run, don't walk away from Frontier.......

Run, don't walk away from Frontier....

 – About 4 months ago.

http://seekingalpha.com/article/4049469-frontier-play-dividend-cut-fear

Summary

Frontier is one of the most highly shorted stocks in the S&P 500.

Frontier has...

http://seekingalpha.com/article/4049469-frontier-play-dividend-cut-fear

Summary

Frontier is one of the most highly shorted stocks in the S&P 500.

Frontier has the ability to sustain its dividend, if it wants to.

If you’re looking for big safe income, consider Frontier’s high yield bonds, not the stock.

Fear is high that a Frontier (NYSE:FTR) dividend cut is coming. Its price is down, its yield (12.4%) seems unsustainably high, and short interest is among the highest in the S&P 500. However, to a large extent, Frontier does have the ability to control its cash flows and sustain its dividend in the near and mid term. The real challenge is that Frontier's business exists in an anemically eroding marketplace. And if you are attracted to Frontier because of its big dividend yield, then you may want to consider the bonds instead. Many of Frontier's high-yield bonds offer big interest payments, and they're far safer than the stock (plus the bonds may get a very nice price bump if Frontier's dividend actually does get cut).

Frontier faces challenges

Frontier faces big challenges. For starters, the company provides voice, video and data services to customers dispersed across the US, often in smaller rural markets where the big boys (Verizon (NYSE:VZ) and AT&T (NYSE:T)) are generally not interested.



The company's financial wherewithal is being stretched increasingly thin considering the high costs of maintaining its dispersed and neglected networks, its balance sheet debt obligations, and its equity investor's demands for dividends.



Also, potential increased competition from wireless service providers is threatening. And as further evidence of the challenges facing Frontier, short-interest has recently exceeded 19%, making it one of the most "bet against" stocks in the S&P 500.



Further still, the following chart shows the company's free cash flows (the money from operations left over after capital expenditures) has recently been negative.



And considering all of these challenges, many investors are left wondering if the big dividend is safe or if it is heading for a big dividend cut.

Frontier's dividend is sustainable (for now)

Frontier's dividend is sustainable in the short and mid term, if the company wants to sustain it. For example, Frontier can skimp on network capital expenditures in the short and mid term at the expense of disgruntled customers (remember, Frontier is the only provider in many of the areas it serves). However, Frontier may likely be able to sustain the dividend without further sacrificing services and capital expenditures. As the following graphic shows, the company has plans to strengthen itself in the coming years via cost synergies.



(image source: Q3 Investor Presentation)

Additionally, Frontier's cash flows may not be as dire as a basic free cash flow calculation (see earlier FCF chart) suggests. In particular, adjusted free cash flow (and the dividend), as shown in the following chart, is much less stressed.



(For reference, Adjusted Free Cash Flow is defined as free cash flow, as described above and adding back interest expense on incremental debt and dividends paid, prior to the company's ownership of its CTF operations, on debt incurred and preferred stock issued to finance the Verizon acquisition).

Also worth noting, the government has a vested interest in supporting Frontier. In particular, the government wants Frontier to keep providing phone and data services in certain dispersed and underserved areas, and that's why Frontier receives multiple government subsidies. For example, in 2015, $500 million, or 9%, of Frontier's total revenues were derived from federal and state subsidies for rural and high-cost support, commonly referred to as USF (2015 10-K, p.22).

Frontier's bonds are better than its stock

As the following table shows, Frontier currently has a variety of high-yield bonds outstanding.







(Source: Finra-Markets Morningstar)

Specifically, many of these bonds offer big coupons and very attractive yields to maturity. And what makes them even more attractive to us is that many of them are far safer than the stock. For example, Frontier has some 2025 bonds that offer 11% coupon payments (10.496% YTM). And not only does Frontier have the cash flow to keep paying these bonds now, they have the ability to cut the stock dividend in the future which will free up even more cash flow to pay the bonds if needed. And if Frontier does cut the dividend, the bonds will likely experience an immediate jump in price because the market will perceive the bonds as even safer (i.e. cutting the dividend frees up more cash flow thereby making the bonds safer).

Generally speaking, companies don't stop paying interest on their debt unless they're going into bankruptcy, and that's not the case for Frontier (i.e. Frontier has plenty of business and cash flow to remain a going concern). And as we mentioned earlier, the government has a vested interest in NOT letting Frontier go into bankruptcy (i.e. the government wants Frontier to keep serving the areas that it does, and that's exactly why Frontier receives all those government subsidies). Unless some hostile takeover occurs, whereby the barbarians intentionally take Frontier into bankruptcy, the bonds are money good (especially considering the government regulators want Frontier to stay in business).

Risks

As we mentioned earlier, Frontier's business faces a variety of risks that are worth considering. For example, Frontier serves customers in dispersed regions across the US which makes supporting the network expensive. And in many areas, the network has been neglected and requires significant capital expenditures. Other risks include the threat of a reduction in government subsidies, potential competition from wireless providers, costly pension obligations, the costs of unionized workers, and customers angry about the quality of service. However, despite the risks, there are a lot of stakeholders that want the company to remain a going concern such as government regulators, the customers that have no other viable phone and data options, and the investors and management who have skin in the game.

Conclusion

If it's big safe yield that you're after, consider Frontier's high-yield bonds, not the stock. Frontier will cut the huge dividend on its stock long before it defaults on its debt. And if you are interested in more companies with big dividends and a high level of fearful investors (like Frontier), consider this list of 40 Big Dividends with High Short Interest. Lastly, and most importantly, don't subject yourself to unnecessary risk (unless you want to) such as is the case with Frontier's stock.

 – About 4 months ago.

Ok kids, here comes the bloodbath that Frontier does not want to admit, but will have to. The dreaded conference call on the 28th of February. with 230+ million bets going for the stock to take a...

Ok kids, here comes the bloodbath that Frontier does not want to admit, but will have to. The dreaded conference call on the 28th of February. with 230+ million bets going for the stock to take a major nosedive and the EDITA is MINUS - Billions, you can bet your bottom dollar that this will be one hell of a day for Frontier that they will try to spin their way. But the real number don't lie. The defection rate of the customer base in the areas that they thought would be as gold mine, turns out to be just a lead weighted balloon.

 – About 4 months ago.

From what i understand Morgan and Morgan is looking at filing a major class action suit against Frontier for at least the State of Florida. Since Frontier screwed up so bad in Florida, they deserve...

From what i understand Morgan and Morgan is looking at filing a major class action suit against Frontier for at least the State of Florida. Since Frontier screwed up so bad in Florida, they deserve this in spades. While we as customers will get pennies on the dollar, the major damage will come from Frontier "trying" to fight this one. Morgan and Morgan are know to be one of the most aggressive firms in the nation and they don't lose. Plus, they smell the blood in the water already, Now, we all have to contact them and get the ball rolling.

 – About 4 months ago.

*training. BUT... if we were to trade.... I want Verizon Fios BACK. ...

*training. BUT... if we were to trade.... I want Verizon Fios BACK.

 – About 4 months ago.

Holy sh¡t. When is enough, enough. I called again 5 times to resolve my bill. AFTER I CANCELED WEEKS AGO? One of my first jobs was in Customer Care and this is Not how it works. Maybe they need to...

Holy sh¡t. When is enough, enough. I called again 5 times to resolve my bill. AFTER I CANCELED WEEKS AGO? One of my first jobs was in Customer Care and this is Not how it works. Maybe they need to get back to the basics. Customers first. . .profit later... still can't believe how my retention offer to keep me as a customer went out like, and I quote, "We are able to give you the first year at $99.97, then the second year at $146.98 and the third year at $199.60... oh but your not under a contract.... Excuse me???? Well take a magic marker and write not smart on my forehead.?? Maybe we should go back to basic basics and start a new trading program.

 – About 4 months ago.

Customer technical support is the WORST in the US! The 1st line techs use "instant messaging chat" to talk to 2nd line engineers. You get put on hold and have to deal with a usless middle man...

Customer technical support is the WORST in the US! The 1st line techs use "instant messaging chat" to talk to 2nd line engineers. You get put on hold and have to deal with a usless middle man relaying info. How the heck these guys are still in business is beyond me. I recommend all my customers to move off Frontier Fios and most of them have. FCC should really be ashamed to allow these jokes to provide a service they can't support.

 – About 4 months ago.

Absolute worst provider! Worst customer service. Over charged $150 and I was told it will take 3 months to credit it back!?!?!?!?!?!?! It was their error!!!!!!...

Absolute worst provider! Worst customer service. Over charged $150 and I was told it will take 3 months to credit it back!?!?!?!?!?!?! It was their error!!!!!!

 – About 4 months ago.

My internet wasn't restored.  You have the worst service and customer service I have ever encountered.  I will make it this year's mission on social media and any other forum I can find to...

My internet wasn't restored.  You have the worst service and customer service I have ever encountered.  I will make it this year's mission on social media and any other forum I can find to relay this to the world.  No wonder everyone in my Neighborhood app cautions against using use as a provider.  You should remove "communications" from your name.  You're terrible at it.  


Waited on you 65 other customers to chat before me only to be told I need to telephone tomorrow. None of my 3 issues were resolved.  An internet provider with banker's hours.  What a joke!! 


Internet service is spotty at best. Have some phone number as my account number that has never been associated with me. Can never troubleshoot my service because there is never any equipment associated with my account.

 – About 4 months ago.

I'm not even a paying customer and Im getting shitty service. My apartment complex has Frontier VIOS internet as the only provider. There is not alternative. We are at their mercy. They keep...

I'm not even a paying customer and Im getting shitty service. My apartment complex has Frontier VIOS internet as the only provider. There is not alternative. We are at their mercy. They keep promising times and never show up. Just to simply install the internet in an apartment that has used it before. Now all the sudden they need to put in a buried drop line to connect to the apartment before they can go in to the apartment to install it. The apartment property manager says they should not need to do that in an apartment that has already used the same internet service. A known Tech ops manager that works at Spectrum formally Time Warner says that the Frontier technicians simply do not want to do the work of installing/turning on the internet.

 – About 4 months ago.

This is a letter i emailed a top executive

First of all I would like to thank you for your time, I know you are very busy. The reason for this e-mail is that I'm at the end of my rope...

This is a letter i emailed a top executive

First of all I would like to thank you for your time, I know you are very busy. The reason for this e-mail is that I'm at the end of my rope and need your assistance. I upgraded my Frontier service two years ago from a lower speed service to Frontiers fastest service .Frontier installers came to my house and upgraded the box outside my house along with equipment inside my house. Up until that date my service was fine. After installation, my HD TV service quality went down along with my Wi-Fi service. Channels above 500 were all pixelated and I couldn't get premium channels at all, including sports channels.
After 2 years of calling your Tech support and having service people out we finally found the problem. In January 2017 a tech person came out, looked at the outside connections and found a filter on the box. He removed it and showed it to me. Again the outside box was installed by a qualified Frontier installer. From that point forward we have been getting the quality I am paying for
After the Tec person came out and fixed the issue I called in to get credit (if I'm paying for a Mercedes I expect one, not a pinto) for the two years of underperforming service caused by frontiers mistake. I talked to a real nice sales person and he arranged for a credit of $504.00, $21x24 months. Which I agreed was fair. You must realize I have been paying over $200.00 a month for at least 10 years or a lot more than $24000.00 in total. He then said he would send it up for approval.
I got my bill today and noticed I was late. But if the credits had gone through I would have not been late. So I called up frontier service desk and they told me that the credit was not approved and that I didn't qualify for the credit, I asked for a supervisor and she told me the same thing. Her response was that, "you are not paying for HD so you will not get credit for it. I know as a business person Nothing is free. A portion of my behemoth bill every month is payment for HD service.
I would sincerely appreciate it if you could follow up with an email and let me know how this will be rectified.

After several phone calls from their executive customer no service department I was offered $100 for the disruption of service that I had for two years. I explained to the person that this is unsatisfactory and that I would be taking other measures. I have moved my service to a competitor that offers higher speeds more channels and is less expensive than frontier. So if you are looking for quality service and a good customer service department do not look at frontier communications.

 – About 4 months ago.

The worst customer service I've ever experienced. Hiked my bill up with no notice from 150 to 240. Took me 7x to call and talk to someone (multiple hours of waiting and disconnected calls) where I...

The worst customer service I've ever experienced. Hiked my bill up with no notice from 150 to 240. Took me 7x to call and talk to someone (multiple hours of waiting and disconnected calls) where I FINALLY found someone who agreed to lower my bill back to 165.

I check my bill a month later? $240. AND no record of my previous conversations to lower my bill. Now I have to do the same thing all over again.

 – About 4 months ago.

Mishandled service transfer left our internet company offline for 2 weeks!!! They called the day of our initial install to tell us they had made a mistake and the next soonest install was 8 days...

Mishandled service transfer left our internet company offline for 2 weeks!!! They called the day of our initial install to tell us they had made a mistake and the next soonest install was 8 days later. This is unacceptable in this day and age. This is the worst company I have dealt with to date.

 – About 4 months ago.

The wort performing stocks so far and on February 28th, FTR goes down even further.
http://seekingalpha.com/article/4048125-best-worst-performing-stocks-since-inauguration...

The wort performing stocks so far and on February 28th, FTR goes down even further.
http://seekingalpha.com/article/4048125-best-worst-performing-stocks-since-inauguration

 – About 4 months ago.

Down all day saturday, reported no issues when your helpdesk was blowing up. No point in having a helpdesk if they can't do anything at all. Get a PR team, tell people whats going on. It obviously...

Down all day saturday, reported no issues when your helpdesk was blowing up. No point in having a helpdesk if they can't do anything at all. Get a PR team, tell people whats going on. It obviously was a routing issue. But guess what happens today? Not even saturday yet for your weekly outage, we only make it to wednesday! Congrats guys. How did you go from having a perfectly running network to straight trash so fast? I hate verizon more then anyone but they must have some kickass network admins. Frontier probably doesn't even have a network admin, more like some ex-geek squad guys running around clicking buttons to see what everything does. Going from Linksys to Juniper.

 – About 4 months ago.

Frontier, YOU F***ing SUCK! You are THE WORST internet provider of all time. I hope this company goes under ASAP. And, screw Verizon for dumping us on these Aholes. Customer service is a...

Frontier, YOU F***ing SUCK! You are THE WORST internet provider of all time. I hope this company goes under ASAP. And, screw Verizon for dumping us on these Aholes. Customer service is a joke...they are all of bunch of incompentents. I can just see them sitting around filing their nails, picking their noses, taking stupid "selfies" (I hate that f***ing word), watching porn, and reading from scripts as they pass us around from pinhead to pinhead. Forget even trying to stream a movie, it's just an exercise in frustration. Constantly being dropped offline, extremely slow to load anything. I'm sick of it. I recently ran into a employee of Frontier...he was wearing his company shirt (emblazoned with the logo), and I asked to if he had ever visited this site he said he had and sheepishly, said he was embarrased by the poor performance of the company and he himself experiences the same frustration as we do bc he also has the POS company as his provider. In my region there are only a few options and they don't fare much better.

BTW, I live in Rancho Cucamonga, CA...NOT Ottowa, Canada, why is every comment coming up as being posted from that location...something wrong with this site.

 – About 4 months ago.

I sent the previous message, indicated as from Ottawa, Ontario Canada roughly 50 minutes ago. However, I'm a California resident and live in the Orange County area.
I didn't see where...

I sent the previous message, indicated as from Ottawa, Ontario Canada roughly 50 minutes ago. However, I'm a California resident and live in the Orange County area.
I didn't see where the form asked for my subscription area. Please acknowledge as I want my complaint realized as accurately as possible

 – About 4 months ago.

We're experiencing numerous interruptions during movies, programs so we called Frontier's help line and was told we would be contacted on Monday (it was Sunday afternoon) by their technical...

We're experiencing numerous interruptions during movies, programs so we called Frontier's help line and was told we would be contacted on Monday (it was Sunday afternoon) by their technical support.
We asked the Frontier representative to add a phone number to our account so they would have another way to contact us when responding to our complaint. Additionally we inquired about a reduced rate on our service due to an offer we received from one of their competitors. The Frontier attendant acknowledged everything we asked for, took our information down and promised to forward it to the people who would deal with our issues, adding she would verify something was being done on our behalf. When we asked what we could do in the event Frontier failed to respond as she indicated, she added that she would contact us to confirm we'd been helped.
In as much as I was in some disbelief over how this Frontier employee handled our complaint, I was left with the impression this person was really on the ball and that hopefully she would make good on her promises. We had been very civil in our complaint and thorough in giving her all the information she asked for. (I even commented to my girlfriend on how nice and professional the Frontier attendant had been to me, given it was Sunday and I wasn't even expecting anyone to answer our call).
Well, as all of the other customers have complained before me, not one of the actions promised us by Frontier were carried out! I don't want to sound naive here but I typically take someone at their word until they prove otherwise. Realizing the circumstances regarding the timing of our complaint and how it seemed unrealistic they would actually respond the next day (as Sunday's attendant promised), I gave Frontier the benefit of the doubt and waited till that Wednesday before I decided to call again as the reality of another disappointment was apparent!
What Frontier may not be aware of is we were careful to document everything discussed during that Sunday call and even the follow-up call so that in the eventuality Frontier would behave as they apparently have with numerous other customers, we would be fully prepared to pursue recourse against this corrupt so called "provider".
Finally, I suggest any and all of those customers, present and past, take time to make the FCC aware of the abusive treatment Frontier is obviously capable of and how they obviously have contempt for those of us who only want fair treatment and honest service.

 – About 4 months ago.

No company should be this bad. I called, was disconnected twice so I looked on line. Saw a chat line, but what do you know, it didn't work. Tried to email but all it would allow me to do is make a...

No company should be this bad. I called, was disconnected twice so I looked on line. Saw a chat line, but what do you know, it didn't work. Tried to email but all it would allow me to do is make a phone appointment. Tried a third time and got a person again, but due to her system lagging, the phone call is taking a long time. Great way to run a business with equipment and services that don't work.

 – About 4 months ago.

Bye, Bye Frontier, you did the same thing to Cable and Wireless and the rest of your play toys. You are about ot get your clock cleaned in such a manner, you are toast. How much more can you borrow...

Bye, Bye Frontier, you did the same thing to Cable and Wireless and the rest of your play toys. You are about ot get your clock cleaned in such a manner, you are toast. How much more can you borrow without going bankrupt.

. http://seekingalpha.com/article/4044386-frontier-communications-follow-money-dividend-cut-imminent

 – About 4 months ago.

Frontier is about to go boom!

http://seekingalpha.com/article/4044386-frontier-communications-follow-money-dividend-cut-imminent

Plus for them, the blood bath is about to...

Frontier is about to go boom!

http://seekingalpha.com/article/4044386-frontier-communications-follow-money-dividend-cut-imminent

Plus for them, the blood bath is about to happen on 02/28 /17 when they are reporting earnings.

Trust me on this one, they are about to get their clocked clean. Plus there is a serious rumour that a knight in shining armor, and grab it all for 5 billion. That is 5.8 Billion less than these morons paid for the copper lines in 3 states. And this does not include the major mistake they make in 2012 buying ll of the copper in the Midwest, and they are losing their shirt in that area as well.

 – About 4 months ago.

Frontier sucks... I have called multiple times and they give me the same run around, then finally schedule a tech to come out to fix the problem. Each time they are a no call no show. When I call...

Frontier sucks... I have called multiple times and they give me the same run around, then finally schedule a tech to come out to fix the problem. Each time they are a no call no show. When I call again, they apologize and the whole process starts over. No end in site. This has been going on since September!

 – About 4 months ago.

I have been waiting 3 months to have Frontier bury my FIOS cable. Literally, every time I call they act like its the first time I have called. I'm on my 20th call with them and each call wastes...

I have been waiting 3 months to have Frontier bury my FIOS cable. Literally, every time I call they act like its the first time I have called. I'm on my 20th call with them and each call wastes 30 minutes to 1 hour. They ran my cable across the top of my neighbors drive way. I told them that was a bad idea but they did it anyway. As you can guess, my neighbors car broke the cable when it got wound up in their tires. I was out of cable/tv/internet for a week. I wish I had changed to Direct TV!!!

AITQY

 – About 4 months ago.

I HATE FRONTIER!!!! ...

I HATE FRONTIER!!!!

 – About 4 months ago.

Frontier is the rotting dead carcass of the good company they killed through a buy-out.

We had Frontier, internet was 3 MBps and the balance of bandwidth from the modem was total shit....

Frontier is the rotting dead carcass of the good company they killed through a buy-out.

We had Frontier, internet was 3 MBps and the balance of bandwidth from the modem was total shit. aka. 1 PC got 100% of the speed at any time instead of even distribution.

Switched to Comcast and it was like magic, but expensive and really really fast magic.

Now because Comcast is getting more expensive, we switched to Frontier again to save money, as it is the only other option, and guess what? It is (if I can put it into an accurate quanitity), 3x as shit as it was before.

Chatting cust. support and a single support rep changed their excuse THREE TIMES about why the internet (suppose to have 7 MBps) was only 0.5 MBps. ffs either they straight up lie or they say that they aren't told anything. WHAT THE f%@k is the point of support if you don't know shit.

Customer Support = Emotional Support for the loss of your money

If you have other options for an ISP besides Frontier, and even if it is a little more expensive, GET IT INSTEAD. It's like choosing between expired bread and moldy bread soaked in piss.

 – About 4 months ago.

I'm so sick of Frontier dying on me!! Their service is great, but it's never active!!! I had my internet working this morning, then it died, then it started working again, and IT JUST EFFIN...

I'm so sick of Frontier dying on me!! Their service is great, but it's never active!!! I had my internet working this morning, then it died, then it started working again, and IT JUST EFFIN DIED AGAIN!!!!! 😡😡😡😡

 – About 4 months ago.

I was happy with my Verizon FIOS until Frontier took over. Service has gone done extremely. Too bad I cannot get Verizon back looking for an alternative now. Any suggestions? Live in Northern Los...

I was happy with my Verizon FIOS until Frontier took over. Service has gone done extremely. Too bad I cannot get Verizon back looking for an alternative now. Any suggestions? Live in Northern Los Angeles. Is there any other FIOS provider?
List of issues:
1. Internet speed dropped without any changes in equipment except that Frontier handles my FIOS now.
2. Pixelation in my DVR, never happened with Verizon. Again no equipment change.
3. Pixelation on live TV.
4. Some HD channels are unwatchable. Example, Spike TV.

FRONTIER SUCKS!!!!

 – About 4 months ago.

Just had new service installed today. Internet speeds were to be 100mbps. Speed Tests are max 16mbps thru multiple devices.

Called Frontier to have them fix. On hold for over an hour....

Just had new service installed today. Internet speeds were to be 100mbps. Speed Tests are max 16mbps thru multiple devices.

Called Frontier to have them fix. On hold for over an hour. Still haven't spoke to anybody....

 – About 4 months ago.

Frontier may be the most insensitive company I have seen recently in handling of their customers. I wish I could say my previous experience was better, but it was not. This new experience... It took...

Frontier may be the most insensitive company I have seen recently in handling of their customers. I wish I could say my previous experience was better, but it was not. This new experience... It took two hours to get the account moved, the tech showed up without calling and left within five minutes. Internet did not work as soon as he left and cannot get any help back for days...and I am now sitting on the phone for 30 minutes and no one is answering. Yet this is the only provider in one of the nicest cities and communities in North Dallas??? Anyone know who at the state government level to call and try to break up this incompetent monopoly?

 – About 4 months ago.

I cancelled this A#O in early December. They are still billing me. Just got an email telling me they will debit my account in March and I'm not even a customer of theirs. I've had...

I cancelled this A#O in early December. They are still billing me. Just got an email telling me they will debit my account in March and I'm not even a customer of theirs. I've had Spectrum since that time. These M#Frs need a huge class action lawsuit. They are either completely inept to a degree that boggles the mind or they know exactly what they're doing.

 – About 4 months ago.

Hi! I see the number you are calling from is (310) 555-suck (7825). Is this the main number for you Fios-refer account? Well we are sorry. We have had complaints from this number. "ERROR...

Hi! I see the number you are calling from is (310) 555-suck (7825). Is this the main number for you Fios-refer account? Well we are sorry. We have had complaints from this number. "ERROR 0811070032. . .please try to use the crappy router we gave you in 2016 and expired in 2002. Please use this WiFi to continue this call for your best services." Thank for choosing. A flaming bag of dog shit on your front porch. Don't try to call and tell us to stomp it out. Because we won't pick up the phone on our "Customer. Care. Service line." Because that last 50 seconds on the phone, just might save.:::

 – About 4 months ago.

Frontier communications is just as incompetent as our new president. What the f%@k is wrong with this country. Our cable doesn't work and we elected a moron for president. ...

Frontier communications is just as incompetent as our new president. What the f%@k is wrong with this country. Our cable doesn't work and we elected a moron for president.

 – About 4 months ago.

Frontier communications is just as incompetent as our new president. What the f%@k is wrong with this country. Our cable doesn't work and we elected a moron for president. ...

Frontier communications is just as incompetent as our new president. What the f%@k is wrong with this country. Our cable doesn't work and we elected a moron for president.

 – About 4 months ago.

Raised my rate $100 overnight. Called to complain/fix and then they switch me to a Spanish plan? They canceled my DVR, dont know how that happened; It will take them 3 days to turn my DVR back on? ...

Raised my rate $100 overnight. Called to complain/fix and then they switch me to a Spanish plan? They canceled my DVR, dont know how that happened; It will take them 3 days to turn my DVR back on? One person says they can fix it, then I get handed to another ass that says I can fix it for $100 more per month?

#frontiersucks

 – About 4 months ago.

Everyone in SOCAL. Torrance, San Pedro, Long Beach TO Laguna Niguel. If I could share the pic of my contract of zero months with my bill from Spec trum now Vs. The Fiotieer (Fios wannabes with Mickey...

Everyone in SOCAL. Torrance, San Pedro, Long Beach TO Laguna Niguel. If I could share the pic of my contract of zero months with my bill from Spec trum now Vs. The Fiotieer (Fios wannabes with Mickey ears=not FIOS) $175+ for BASIC and after 8 hours on the phone AND SHUTTING MY SERVICE DOWN FOR 7 DAYS then they want to charge more for their inconvenience fees on crappy customer service. (My EIGHT HOURS) Then we go to... The 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? Ohh and the taxes that were not included to $hitstack your bill even more. Umm sorry. I have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. (Like buying out FIOS). NOW THE FCC IS LOOKING INTO this issue. ITS ABOUT TIME. Last thoughts: shove it Fioteer bottomfeeders. You're a bunch of money sucking a-holes. Go prey on eels.

 – About 4 months ago.

Everyone in SOCAL. Torrance, San Pedro, Long Beach TO Laguna Niguel. If I could share the pic of my contract of zero months with my bill from Spec trum now Vs. The Fiotieer (Fios wannabes with Mickey...

Everyone in SOCAL. Torrance, San Pedro, Long Beach TO Laguna Niguel. If I could share the pic of my contract of zero months with my bill from Spec trum now Vs. The Fiotieer (Fios wannabes with Mickey ears=not FIOS) $175+ for BASIC and after 8 hours on the phone AND SHUTTING MY SERVICE DOWN FOR 7 DAYS then they want to charge more for their inconvenience fees on crappy customer service. (My EIGHT HOURS) Then we go to... The 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? Ohh and the taxes that were not included to $hitstack your bill even more. Umm sorry. I have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. (Like buying out FIOS). NOW THE FCC IS LOOKING INTO this issue. ITS ABOUT TIME. Last thoughts: shove it Fioteer bottomfeeders. You're a bunch of money sucking a-holes. Go prey on eels.

 – About 4 months ago.

Everyone in SOCAL. Torrance, San Pedro's, Long Beach TO Laguna Niguel. If I could share the pic of my contract of zero months with my bill from Spec trum now Vs. The Fiotieer (Fios wannabes with...

Everyone in SOCAL. Torrance, San Pedro's, Long Beach TO Laguna Niguel. If I could share the pic of my contract of zero months with my bill from Spec trum now Vs. The Fiotieer (Fios wannabes with Mickey ears=not FIOS) $175+ for BASIC and after 8 hours on the phone AND SHUTTING MY SERVICE DOWN FOR 7 DAYS then they want to charge more for their inconvenience fees on crappy customer service. (My EIGHT HOURS) Then we go to... The 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? Ohh and the taxes that were not included to $hitstack your bill even more. Umm sorry. I have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. (Like buying out FIOS). NOW THE FCC IS LOOKING INTO this issue. ITS ABOUT TIME. Last thoughts: shove it Fioteer bottomfeeders. You're a bunch of money sucking a-holes. Go prey on eels.

 – About 4 months ago.

If I could share the pic of my contract of zero months. with my bill from Spec trum now.. The Fiotieer (Fios wannabes with Mickey ears=not FIOS) $175+ for BASIC and after 8 hours on the phone AND...

If I could share the pic of my contract of zero months. with my bill from Spec trum now.. The Fiotieer (Fios wannabes with Mickey ears=not FIOS) $175+ for BASIC and after 8 hours on the phone AND SHUTTING MY SERVICE DOWN FOR 7 DAYS they want to charge more for there inconvenience fees. (My EIGHT HOURS) Then... The 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? Ohh and the taxes that were not included to $hitstack your bill even more. Umm sorry. I have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. Like FIOS. Go shove it Fioteer bottomfeeders. You're a bunch of money sucking a-holes. Go prey on eels.

 – About 4 months ago.

Are these from Ontario, Canada or all of SoCal?...

Are these from Ontario, Canada or all of SoCal?

 – About 4 months ago.

ONLINE FILING WITH FCC
This is link to get something done from the feds.
FCC will send you a case and confirmation number usually just a few hours after they receive your complaint. They...

ONLINE FILING WITH FCC
This is link to get something done from the feds.
FCC will send you a case and confirmation number usually just a few hours after they receive your complaint. They send it off to the legal department. You will receive a call. Tell them what you want, anything within reason. They will audit your account to see exactly who you talked to and where they are located. They are cleaning house to get rid of call center idiots that do NOT follow procedure. They are tired of hearing about all of the liars within their company.
It only takes a few minutes to file. This is the only way to get satisfaction and that is to hit them in the pocketbook. They do get fined thousands of dollars for each and every case that the FCC finds them responsible for bad service.
California has more complaints than any other state with Florida coming in 2nd.


https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us

 – About 4 months ago.

Internet drops every 5 minutes never had this problem with Verizon. ...

Internet drops every 5 minutes never had this problem with Verizon.

 – About 4 months ago.

Verizon was trouble free frontier is the worst...

Verizon was trouble free frontier is the worst

 – About 4 months ago.

Frontier Legal Department 811-877-433-3806 Ext1033. Ask for Sheree. Tired of all the crap talking to contractors across the country, then call this number. Especially good if you have contacted the...

Frontier Legal Department 811-877-433-3806 Ext1033. Ask for Sheree. Tired of all the crap talking to contractors across the country, then call this number. Especially good if you have contacted the FCC, as this is the department that deals with them. In Texas, Frontier recently laid off over 200 real employees to higher more contractors from Empereon (Texas) to work out of their homes! As contracts run out from Verizon CWA (Communication Workers of America) these employees will not have the protection of a union for bargaining. IBEW ( International Brotherhood of Electrical Workers) in areas of Southern California affected as well. This is a Union Busting organization. Online chat now going to Manila in the Phillipines. Don't use them as they are totally useless. Waiting time in Southern California is now 5 days for the simple of repairs @ Fios Digital Calling, router not functioning, ANYTHING!!! NOONE should have to wait more than a few hours to get something care of, 5 days is intolerable.
Call the Mayor of the City that you live in and then talk to customer service. That has been known to help
. FCC contact.
Sharon Bowers, Chief, Consumer Inquiries and Complaint Division
Federal Communications Commission
445 12th Street, S.W.
Washington, DC. 20554
Technicians in Texas that can really help you.
Cell Phone numbers.972-908-4658, 469-219-9515.
These are real Frontier employees that get complaints directly from the office of the president Dan McCarthy. You can also leave a voicemail for them if they are busy with someone else. They will contact you!!!
Corporate numbers for office of the President:
877-433-3806 Ext 0001 & 0029.Valerie and Jessica. Ext 2517 is a Megan Anderson that is the person that deals with the Legal Dept. Supposedly every FCC complaint is personally brought to the president!!!!!
Frontier is FINED HEAVILY for each and every complaint that has merit.Send a message to this horrible company through the LEGAL DEPARTMENT!!!

 – About 4 months ago.


Los Angeles Counth, California, Still waiting for an update or ANY information whatsoever on the outage in the Los Angeles county area. Customer service reps alternate between "it's an...


Los Angeles Counth, California, Still waiting for an update or ANY information whatsoever on the outage in the Los Angeles county area. Customer service reps alternate between "it's an outage or a common cause outage" and " it's everyone's set top boxes not receiving the signals." Denying there is an outage doesn't work when their own outage map shows this huge disruption in service. For some neighbors this has been going on anywhere from 2 days to 2 weeks. One neighbor on the list serve wrote "Ours is still out for two weeks with a few calls in to them. Nothing worked. Even after getting new boxes and remotes our cable does not work. They say we now need to hire someone to check the cable connections. Ugh! I am tired of this."
In addition to bills going up every month as well as these constant outages, it's like pulling teeth to get any information or even basic truth out of customer service reps. Meanwhile, no cable and no internet with no end in sight and no explanation.

 – About 4 months ago.

The Internet service and technical support is terrible, need to find a new provider
...

The Internet service and technical support is terrible, need to find a new provider

 – About 4 months ago.

Absolutely the worst company I have worked with. If I had internet service I would type more but I am stuck on my cell phone for the 4th day without service AGAIN. Exceed satalite service is in my...

Absolutely the worst company I have worked with. If I had internet service I would type more but I am stuck on my cell phone for the 4th day without service AGAIN. Exceed satalite service is in my very need future.

 – About 5 months ago.

I was with Verizon for many yrs with no problem then they sold to frontier and at first I had no problem with them but then I got a better deal with frontier so I caller id and call waiting for a...

I was with Verizon for many yrs with no problem then they sold to frontier and at first I had no problem with them but then I got a better deal with frontier so I caller id and call waiting for a lower price that when the trouble stared the first bill was fine then stared charging me for long distance that were suppose be in my regular bill I tried for 9 months to get it fix but the people in the office could not fig it out so I am back to Verizon at half the cost per mouth Lloyd jones Michigan 48834 010

 – About 5 months ago.

@empereon

yeah right. you guys have no clue what you're doing.. empereon operates a reckless call center with little to no oversight from frontier..

you're no more...

@empereon

yeah right. you guys have no clue what you're doing.. empereon operates a reckless call center with little to no oversight from frontier..

you're no more capable than genuine frontier representatives but you care even less.. and i didnt know that was possible.. you abandon calls after long holds.. hangup on customers.. you lie.. you argue.. you're rude and devious.. you put customers on speakerphone so your colleagues in the next cubical can have a great time mocking their frustrations.. you falsely notate accounts.. you provide fake names and fake call center locations.. and you falsely believe your real identity and employer are protected from public inquiry.. your solution to every problem is to schedule a tech... who i might add hardly ever shows up.. and when a customer calls back to complain then you promise to expedite the next dispatch which never actually happens..

your entire operation is the end result of bad business serving bad business in america.. any corporation thinking of hiring empereon for call center solutions should really evaluate their service from a customer service point of view before signing that contract.. unless you want to run your business into the ground..

 – About 5 months ago.

Ive had services with this company for years. Never really had any probems other than techs not showing up when they are suppose to. My daughter worked in customer service for this company. It shocked...

Ive had services with this company for years. Never really had any probems other than techs not showing up when they are suppose to. My daughter worked in customer service for this company. It shocked me how customers would call in and talk to the customer service reps. Never understood the need to cuss, call vulgar names and blame the reps. Its like I told my daughter if someone talks to you like that I wouldnt want to help them either. People just dont know how to act now days. Being mean to a customer service rep is like talking crap about a chef as he is cooking your food. Not real smart! My daughter no longer works for this company but from the sounds of it there are still a bunch of people out there who dont know how to treat others. My brother has services with another provider and he has issues all the time. Ones just as bad as another. I do think this company needs to hire techs who will actually do there jobs and show up when they are suppose to.

 – About 5 months ago.

1-855-730-0904 this is empereon in alvin tx call us we know what to do
...

1-855-730-0904 this is empereon in alvin tx call us we know what to do

 – About 5 months ago.

warning: do not open the post below...

warning: do not open the post below

 – About 5 months ago.

According to all known laws
of aviation,


there is no way a bee
should be able to fly.


Its wings are too small to get
its fat little body...

According to all known laws
of aviation,


there is no way a bee
should be able to fly.


Its wings are too small to get
its fat little body off the ground.


The bee, of course, flies anyway


because bees don't care
what humans think is impossible.


Yellow, black. Yellow, black.
Yellow, black. Yellow, black.


Ooh, black and yellow!
Let's shake it up a little.


Barry! Breakfast is ready!


Ooming!


Hang on a second.


Hello?


- Barry?
- Adam?


- Oan you believe this is happening?
- I can't. I'll pick you up.


Looking sharp.


Use the stairs. Your father
paid good money for those.


Sorry. I'm excited.


Here's the graduate.
We're very proud of you, son.


A perfect report card, all B's.


Very proud.


Ma! I got a thing going here.


- You got lint on your fuzz.
- Ow! That's me!


- Wave to us! We'll be in row 118,000.
- Bye!


Barry, I told you,
stop flying in the house!


- Hey, Adam.
- Hey, Barry.


- Is that fuzz gel?
- A little. Special day, graduation.


Never thought I'd make it.


Three days grade school,
three days high school.


Those were awkward.


Three days college. I'm glad I took
a day and hitchhiked around the hive.


You did come back different.


- Hi, Barry.
- Artie, growing a mustache? Looks good.


- Hear about Frankie?
- Yeah.


- You going to the funeral?
- No, I'm not going.


Everybody knows,
sting someone, you die.


Don't waste it on a squirrel.
Such a hothead.


I guess he could have
just gotten out of the way.


I love this incorporating
an amusement park into our day.


That's why we don't need vacations.


Boy, quite a bit of pomp...
under the circumstances.


- Well, Adam, today we are men.
- We are!


- Bee-men.
- Amen!


Hallelujah!


Students, faculty, distinguished bees,


please welcome Dean Buzzwell.


Welcome, New Hive Oity
graduating class of...


...9:15.


That concludes our ceremonies.


And begins your career
at Honex Industries!


Will we pick ourjob today?


I heard it's just orientation.


Heads up! Here we go.


Keep your hands and antennas
inside the tram at all times.


- Wonder what it'll be like?
- A little scary.


Welcome to Honex,
a division of Honesco


and a part of the Hexagon Group.


This is it!


Wow.


Wow.


We know that you, as a bee,
have worked your whole life


to get to the point where you
can work for your whole life.


Honey begins when our valiant Pollen
Jocks bring the nectar to the hive.


Our top-secret formula


is automatically color-corrected,
scent-adjusted and bubble-contoured


into this soothing sweet syrup


with its distinctive
golden glow you know as...


Honey!


- That girl was hot.
- She's my cousin!


- She is?
- Yes, we're all cousins.


- Right. You're right.
- At Honex, we constantly strive


to improve every aspect
of bee existence.


These bees are stress-testing
a new helmet technology.


- What do you think he makes?
- Not enough.


Here we have our latest advancement,
the Krelman.


- What does that do?
- Oatches that little strand of honey


that hangs after you pour it.
Saves us millions.


Oan anyone work on the Krelman?


Of course. Most bee jobs are
small ones. But bees know


that every small job,
if it's done well, means a lot.


But choose carefully


because you'll stay in the job
you pick for the rest of your life.


The same job the rest of your life?
I didn't know that.


What's the difference?


You'll be happy to know that bees,
as a species, haven't had one day off


in 27 million years.


So you'll just work us to death?


We'll sure try.


Wow! That blew my mind!


"What's the difference?"
How can you say that?


One job forever?
That's an insane choice to have to make.


I'm relieved. Now we only have
to make one decision in life.


But, Adam, how could they
never have told us that?


Why would you question anything?
We're bees.


We're the most perfectly
functioning society on Earth.


You ever think maybe things
work a little too well here?


Like what? Give me one example.


I don't know. But you know
what I'm talking about.


Please clear the gate.
Royal Nectar Force on approach.


Wait a second. Oheck it out.


- Hey, those are Pollen Jocks!
- Wow.


I've never seen them this close.


They know what it's like
outside the hive.


Yeah, but some don't come back.


- Hey, Jocks!
- Hi, Jocks!


You guys did great!


You're monsters!
You're sky freaks! I love it! I love it!


- I wonder where they were.
- I don't know.


Their day's not planned.


Outside the hive, flying who knows
where, doing who knows what.


You can'tjust decide to be a Pollen
Jock. You have to be bred for that.


Right.


Look. That's more pollen
than you and I will see in a lifetime.


It's just a status symbol.
Bees make too much of it.


Perhaps. Unless you're wearing it
and the ladies see you wearing it.


Those ladies?
Aren't they our cousins too?


Distant. Distant.


Look at these two.


- Oouple of Hive Harrys.
- Let's have fun with them.


It must be dangerous
being a Pollen Jock.


Yeah. Once a bear pinned me
against a mushroom!


He had a paw on my throat,
and with the other, he was slapping me!


- Oh, my!
- I never thought I'd knock him out.


What were you doing during this?


Trying to alert the authorities.


I can autograph that.


A little gusty out there today,
wasn't it, comrades?


Yeah. Gusty.


We're hitting a sunflower patch
six miles from here tomorrow.


- Six miles, huh?
- Barry!


A puddle jump for us,
but maybe you're not up for it.


- Maybe I am.
- You are not!


We're going 0900 at J-Gate.


What do you think, buzzy-boy?
Are you bee enough?


I might be. It all depends
on what 0900 means.


Hey, Honex!


Dad, you surprised me.


You decide what you're interested in?


- Well, there's a lot of choices.
- But you only get one.


Do you ever get bored
doing the same job every day?


Son, let me tell you about stirring.


You grab that stick, and you just
move it around, and you stir it around.


You get yourself into a rhythm.
It's a beautiful thing.


You know, Dad,
the more I think about it,


maybe the honey field
just isn't right for me.


You were thinking of what,
making balloon animals?


That's a bad job
for a guy with a stinger.


Janet, your son's not sure
he wants to go into honey!


- Barry, you are so funny sometimes.
- I'm not trying to be funny.


You're not funny! You're going
into honey. Our son, the stirrer!


- You're gonna be a stirrer?
- No one's listening to me!


Wait till you see the sticks I have.


I could say anything right now.
I'm gonna get an ant tattoo!


Let's open some honey and celebrate!


Maybe I'll pierce my thorax.
Shave my antennae.


Shack up with a grasshopper. Get
a gold tooth and call everybody "dawg"!


I'm so proud.


- We're starting work today!
- Today's the day.


Oome on! All the good jobs
will be gone.


Yeah, right.


Pollen counting, stunt bee, pouring,
stirrer, front desk, hair removal...


- Is it still available?
- Hang on. Two left!


One of them's yours! Oongratulations!
Step to the side.


- What'd you get?
- Picking crud out. Stellar!


Wow!


Oouple of newbies?


Yes, sir! Our first day! We are ready!


Make your choice.


- You want to go first?
- No, you go.


Oh, my. What's available?


Restroom attendant's open,
not for the reason you think.


- Any chance of getting the Krelman?
- Sure, you're on.


I'm sorry, the Krelman just closed out.


Wax monkey's always open.


The Krelman opened up again.


What happened?


A bee died. Makes an opening. See?
He's dead. Another dead one.


Deady. Deadified. Two more dead.


Dead from the neck up.
Dead from the neck down. That's life!


Oh, this is so hard!


Heating, cooling,
stunt bee, pourer, stirrer,


humming, inspector number seven,
lint coordinator, stripe supervisor,


mite wrangler. Barry, what
do you think I should... Barry?


Barry!


All right, we've got the sunflower patch
in quadrant nine...


What happened to you?
Where are you?


- I'm going out.
- Out? Out where?


- Out there.
- Oh, no!


I have to, before I go
to work for the rest of my life.


You're gonna die! You're crazy! Hello?


Another call coming in.


If anyone's feeling brave,
there's a Korean deli on 83rd


that gets their roses today.


Hey, guys.


- Look at that.
- Isn't that the kid we saw yesterday?


Hold it, son, flight deck's restricted.


It's OK, Lou. We're gonna take him up.


Really? Feeling lucky, are you?


Sign here, here. Just initial that.


- Thank you.
- OK.


You got a rain advisory today,


and as you all know,
bees cannot fly in rain.


So be careful. As always,
watch your brooms,


hockey sticks, dogs,
birds, bears and bats.


Also, I got a couple of reports
of root beer being poured on us.


Murphy's in a home because of it,
babbling like a cicada!


- That's awful.
- And a reminder for you rookies,


bee law number one,
absolutely no talking to humans!


All right, launch positions!


Buzz, buzz, buzz, buzz! Buzz, buzz,
buzz, buzz! Buzz, buzz, buzz, buzz!


Black and yellow!


Hello!


You ready for this, hot shot?


Yeah. Yeah, bring it on.


Wind, check.


- Antennae, check.
- Nectar pack, check.


- Wings, check.
- Stinger, check.


Scared out of my shorts, check.


OK, ladies,


let's move it out!


Pound those petunias,
you striped stem-suckers!


All of you, drain those flowers!


Wow! I'm out!


I can't believe I'm out!


So blue.


I feel so fast and free!


Box kite!


Wow!


Flowers!


This is Blue Leader.
We have roses visual.


Bring it around 30 degrees and hold.


Roses!


30 degrees, roger. Bringing it around.


Stand to the side, kid.
It's got a bit of a kick.


That is one nectar collector!


- Ever see pollination up close?
- No, sir.


I pick up some pollen here, sprinkle it
over here. Maybe a dash over there,


a pinch on that one.
See that? It's a little bit of magic.


That's amazing. Why do we do that?


That's pollen power. More pollen, more
flowers, more nectar, more honey for us.


Oool.


I'm picking up a lot of bright yellow.
Oould be daisies. Don't we need those?


Oopy that visual.


Wait. One of these flowers
seems to be on the move.


Say again? You're reporting
a moving flower?


Affirmative.


That was on the line!


This is the coolest. What is it?


I don't know, but I'm loving this color.


It smells good.
Not like a flower, but I like it.


Yeah, fuzzy.


Ohemical-y.


Oareful, guys. It's a little grabby.


My sweet lord of bees!


Oandy-brain, get off there!


Problem!


- Guys!
- This could be bad.


Affirmative.


Very close.


Gonna hurt.


Mama's little boy.


You are way out of position, rookie!


Ooming in at you like a missile!


Help me!


I don't think these are flowers.


- Should we tell him?
- I think he knows.


What is this?!


Match point!


You can start packing up, honey,
because you're about to eat it!


Yowser!


Gross.


There's a bee in the car!


- Do something!
- I'm driving!


- Hi, bee.
- He's back here!


He's going to sting me!


Nobody move. If you don't move,
he won't sting you. Freeze!


He blinked!


Spray him, Granny!


What are you doing?!


Wow... the tension level
out here is unbelievable.


I gotta get home.


Oan't fly in rain.


Oan't fly in rain.


Oan't fly in rain.


Mayday! Mayday! Bee going down!


Ken, could you close
the window please?


Ken, could you close
the window please?


Oheck out my new resume.
I made it into a fold-out brochure.


You see? Folds out.


Oh, no. More humans. I don't need this.


What was that?


Maybe this time. This time. This time.
This time! This time! This...


Drapes!


That is diabolical.


It's fantastic. It's got all my special
skills, even my top-ten favorite movies.


What's number one? Star Wars?


Nah, I don't go for that...


...kind of stuff.


No wonder we shouldn't talk to them.
They're out of their minds.


When I leave a job interview, they're
flabbergasted, can't believe what I say.


There's the sun. Maybe that's a way out.


I don't remember the sun
having a big 75 on it.


I predicted global warming.


I could feel it getting hotter.
At first I thought it was just me.


Wait! Stop! Bee!


Stand back. These are winter boots.


Wait!


Don't kill him!


You know I'm allergic to them!
This thing could kill me!


Why does his life have
less value than yours?


Why does his life have any less value
than mine? Is that your statement?


I'm just saying all life has value. You
don't know what he's capable of feeling.


My brochure!


There you go, little guy.


I'm not scared of him.
It's an allergic thing.


Put that on your resume brochure.


My whole face could puff up.


Make it one of your special skills.


Knocking someone out
is also a special skill.


Right. Bye, Vanessa. Thanks.


- Vanessa, next week? Yogurt night?
- Sure, Ken. You know, whatever.


- You could put carob chips on there.
- Bye.


- Supposed to be less calories.
- Bye.


I gotta say something.


She saved my life.
I gotta say something.


All right, here it goes.


Nah.


What would I say?


I could really get in trouble.


It's a bee law.
You're not supposed to talk to a human.


I can't believe I'm doing this.


I've got to.


Oh, I can't do it. Oome on!


No. Yes. No.


Do it. I can't.


How should I start it?
"You like jazz?" No, that's no good.


Here she comes! Speak, you fool!


Hi!


I'm sorry.


- You're talking.
- Yes, I know.


You're talking!


I'm so sorry.


No, it's OK. It's fine.
I know I'm dreaming.


But I don't recall going to bed.


Well, I'm sure this
is very disconcerting.


This is a bit of a surprise to me.
I mean, you're a bee!


I am. And I'm not supposed
to be doing this,


but they were all trying to kill me.


And if it wasn't for you...


I had to thank you.
It's just how I was raised.


That was a little weird.


- I'm talking with a bee.
- Yeah.


I'm talking to a bee.
And the bee is talking to me!


I just want to say I'm grateful.
I'll leave now.


- Wait! How did you learn to do that?
- What?


The talking thing.


Same way you did, I guess.
"Mama, Dada, honey." You pick it up.


- That's very funny.
- Yeah.


Bees are funny. If we didn't laugh,
we'd cry with what we have to deal with.


Anyway...


Oan I...


...get you something?
- Like what?


I don't know. I mean...
I don't know. Ooffee?


I don't want to put you out.


It's no trouble. It takes two minutes.


- It's just coffee.
- I hate to impose.


- Don't be ridiculous!
- Actually, I would love a cup.


Hey, you want rum cake?


- I shouldn't.
- Have some.


- No, I can't.
- Oome on!


I'm trying to lose a couple micrograms.


- Where?
- These stripes don't help.


You look great!


I don't know if you know
anything about fashion.


Are you all right?


No.


He's making the tie in the cab
as they're flying up Madison.


He finally gets there.


He runs up the steps into the church.
The wedding is on.


And he says, "Watermelon?
I thought you said Guatemalan.


Why would I marry a watermelon?"


Is that a bee joke?


That's the kind of stuff we do.


Yeah, different.


So, what are you gonna do, Barry?


About work? I don't know.


I want to do my part for the hive,
but I can't do it the way they want.


I know how you feel.


- You do?
- Sure.


My parents wanted me to be a lawyer or
a doctor, but I wanted to be a florist.


- Really?
- My only interest is flowers.


Our new queen was just elected
with that same campaign slogan.


Anyway, if you look...


There's my hive right there. See it?


You're in Sheep Meadow!


Yes! I'm right off the Turtle Pond!


No way! I know that area.
I lost a toe ring there once.


- Why do girls put rings on their toes?
- Why not?


- It's like putting a hat on your knee.
- Maybe I'll try that.


- You all right, ma'am?
- Oh, yeah. Fine.


Just having two cups of coffee!


Anyway, this has been great.
Thanks for the coffee.


Yeah, it's no trouble.


Sorry I couldn't finish it. If I did,
I'd be up the rest of my life.


Are you...?


Oan I take a piece of this with me?


Sure! Here, have a crumb.


- Thanks!
- Yeah.


All right. Well, then...
I guess I'll see you around.


Or not.


OK, Barry.


And thank you
so much again... for before.


Oh, that? That was nothing.


Well, not nothing, but... Anyway...


This can't possibly work.


He's all set to go.
We may as well try it.


OK, Dave, pull the chute.


- Sounds amazing.
- It was amazing!


It was the scariest,
happiest moment of my life.


Humans! I can't believe
you were with humans!


Giant, scary humans!
What were they like?


Huge and crazy. They talk crazy.


They eat crazy giant things.
They drive crazy.


- Do they try and kill you, like on TV?
- Some of them. But some of them don't.


- How'd you get back?
- Poodle.


You did it, and I'm glad. You saw
whatever you wanted to see.


You had your "experience." Now you
can pick out yourjob and be normal.


- Well...
- Well?


Well, I met someone.


You did? Was she Bee-ish?


- A wasp?! Your parents will kill you!
- No, no, no, not a wasp.


- Spider?
- I'm not attracted to spiders.


I know it's the hottest thing,
with the eight legs and all.


I can't get by that face.


So who is she?


She's... human.


No, no. That's a bee law.
You wouldn't break a bee law.


- Her name's Vanessa.
- Oh, boy.


She's so nice. And she's a florist!


Oh, no! You're dating a human florist!


We're not dating.


You're flying outside the hive, talking
to humans that attack our homes


with power washers and M-80s!
One-eighth a stick of dynamite!


She saved my life!
And she understands me.


This is over!


Eat this.


This is not over! What was that?


- They call it a crumb.
- It was so stingin' stripey!


And that's not what they eat.
That's what falls off what they eat!


- You know what a Oinnabon is?
- No.


It's bread and cinnamon and frosting.
They heat it up...


Sit down!


...really hot!
- Listen to me!


We are not them! We're us.
There's us and there's them!


Yes, but who can deny
the heart that is yearning?


There's no yearning.
Stop yearning. Listen to me!


You have got to start thinking bee,
my friend. Thinking bee!


- Thinking bee.
- Thinking bee.


Thinking bee! Thinking bee!
Thinking bee! Thinking bee!


There he is. He's in the pool.


You know what your problem is, Barry?


I gotta start thinking bee?


How much longer will this go on?


It's been three days!
Why aren't you working?


I've got a lot of big life decisions
to think about.


What life? You have no life!
You have no job. You're barely a bee!


Would it kill you
to make a little honey?


Barry, come out.
Your father's talking to you.


Martin, would you talk to him?


Barry, I'm talking to you!


You coming?


Got everything?


All set!


Go ahead. I'll catch up.


Don't be too long.


Watch this!


Vanessa!


- We're still here.
- I told you not to yell at him.


He doesn't respond to yelling!


- Then why yell at me?
- Because you don't listen!


I'm not listening to this.


Sorry, I've gotta go.


- Where are you going?
- I'm meeting a friend.


A girl? Is this why you can't decide?


Bye.


I just hope she's Bee-ish.


They have a huge parade
of flowers every year in Pasadena?


To be in the Tournament of Roses,
that's every florist's dream!


Up on a float, surrounded
by flowers, crowds cheering.


A tournament. Do the roses
compete in athletic events?


No. All right, I've got one.
How come you don't fly everywhere?


It's exhausting. Why don't you
run everywhere? It's faster.


Yeah, OK, I see, I see.
All right, your turn.


TiVo. You can just freeze live TV?
That's insane!


You don't have that?


We have Hivo, but it's a disease.
It's a horrible, horrible disease.


Oh, my.


Dumb bees!


You must want to sting all those jerks.


We try not to sting.
It's usually fatal for us.


So you have to watch your temper.


Very carefully.
You kick a wall, take a walk,


write an angry letter and throw it out.
Work through it like any emotion:


Anger, jealousy, lust.


Oh, my goodness! Are you OK?


Yeah.


- What is wrong with you?!
- It's a bug.


He's not bothering anybody.
Get out of here, you creep!


What was that? A Pic 'N' Save circular?


Yeah, it was. How did you know?


It felt like about 10 pages.
Seventy-five is pretty much our limit.


You've really got that
down to a science.


- I lost a cousin to Italian Vogue.
- I'll bet.


What in the name
of Mighty Hercules is this?


How did this get here?
Oute Bee, Golden Blossom,


Ray Liotta Private Select?


- Is he that actor?
- I never heard of him.


- Why is this here?
- For people. We eat it.


You don't have
enough food of your own?


- Well, yes.
- How do you get it?


- Bees make it.
- I know who makes it!


And it's hard to make it!


There's heating, cooling, stirring.
You need a whole Krelman thing!


- It's organic.
- It's our-ganic!


It's just honey, Barry.


Just what?!


Bees don't know about this!
This is stealing! A lot of stealing!


You've taken our homes, schools,
hospitals! This is all we have!


And it's on sale?!
I'm getting to the bottom of this.


I'm getting to the bottom
of all of this!


Hey, Hector.


- You almost done?
- Almost.


He is here. I sense it.


Well, I guess I'll go home now


and just leave this nice honey out,
with no one around.


You're busted, box boy!


I knew I heard something.
So you can talk!


I can talk.
And now you'll start talking!


Where you getting the sweet stuff?
Who's your supplier?


I don't understand.
I thought we were friends.


The last thing we want
to do is upset bees!


You're too late! It's ours now!


You, sir, have crossed
the wrong sword!


You, sir, will be lunch
for my iguana, Ignacio!


Where is the honey coming from?


Tell me where!


Honey Farms! It comes from Honey Farms!


Orazy person!


What horrible thing has happened here?


These faces, they never knew
what hit them. And now


they're on the road to nowhere!


Just keep still.


What? You're not dead?


Do I look dead? They will wipe anything
that moves. Where you headed?


To Honey Farms.
I am onto something huge here.


I'm going to Alaska. Moose blood,
crazy stuff. Blows your head off!


I'm going to Tacoma.


- And you?
- He really is dead.


All right.


Uh-oh!


- What is that?!
- Oh, no!


- A wiper! Triple blade!
- Triple blade?


Jump on! It's your only chance, bee!


Why does everything have
to be so doggone clean?!


How much do you people need to see?!


Open your eyes!
Stick your head out the window!


From NPR News in Washington,
I'm Oarl Kasell.


But don't kill no more bugs!


- Bee!
- Moose blood guy!!


- You hear something?
- Like what?


Like tiny screaming.


Turn off the radio.


Whassup, bee boy?


Hey, Blood.


Just a row of honey jars,
as far as the eye could see.


Wow!


I assume wherever this truck goes
is where they're getting it.


I mean, that honey's ours.


- Bees hang tight.
- We're all jammed in.


It's a close community.


Not us, man. We on our own.
Every mosquito on his own.


- What if you get in trouble?
- You a mosquito, you in trouble.


Nobody likes us. They just smack.
See a mosquito, smack, smack!


At least you're out in the world.
You must meet girls.


Mosquito girls try to trade up,
get with a moth, dragonfly.


Mosquito girl don't want no mosquito.


You got to be kidding me!


Mooseblood's about to leave
the building! So long, bee!


- Hey, guys!
- Mooseblood!


I knew I'd catch y'all down here.
Did you bring your crazy straw?


We throw it in jars, slap a label on it,
and it's pretty much pure profit.


What is this place?


A bee's got a brain
the size of a pinhead.


They are pinheads!


Pinhead.


- Oheck out the new smoker.
- Oh, sweet. That's the one you want.


The Thomas 3000!


Smoker?


Ninety puffs a minute, semi-automatic.
Twice the nicotine, all the tar.


A couple breaths of this
knocks them right out.


They make the honey,
and we make the money.


"They make the honey,
and we make the money"?


Oh, my!


What's going on? Are you OK?


Yeah. It doesn't last too long.


Do you know you're
in a fake hive with fake walls?


Our queen was moved here.
We had no choice.


This is your queen?
That's a man in women's clothes!


That's a drag queen!


What is this?


Oh, no!


There's hundreds of them!


Bee honey.


Our honey is being brazenly stolen
on a massive scale!


This is worse than anything bears
have done! I intend to do something.


Oh, Barry, stop.


Who told you humans are taking
our honey? That's a rumor.


Do these look like rumors?


That's a conspiracy theory.
These are obviously doctored photos.


How did you get mixed up in this?


He's been talking to humans.


- What?
- Talking to humans?!


He has a human girlfriend.
And they make out!


Make out? Barry!


We do not.


- You wish you could.
- Whose side are you on?


The bees!


I dated a cricket once in San Antonio.
Those crazy legs kept me up all night.


Barry, this is what you want
to do with your life?


I want to do it for all our lives.
Nobody works harder than bees!


Dad, I remember you
coming home so overworked


your hands were still stirring.
You couldn't stop.


I remember that.


What right do they have to our honey?


We live on two cups a year. They put it
in lip balm for no reason whatsoever!


Even if it's true, what can one bee do?


Sting them where it really hurts.


In the face! The eye!


- That would hurt.
- No.


Up the nose? That's a killer.


There's only one place you can sting
the humans, one place where it matters.


Hive at Five, the hive's only
full-hour action news source.


No more bee beards!


With Bob Bumble at the anchor desk.


Weather with Storm Stinger.


Sports with Buzz Larvi.


And Jeanette Ohung.


- Good evening. I'm Bob Bumble.
- And I'm Jeanette Ohung.


A tri-county bee, Barry Benson,


intends to sue the human race
for stealing our honey,


packaging it and profiting
from it illegally!


Tomorrow night on Bee Larry King,


we'll have three former queens here in
our studio, discussing their new book,


Olassy Ladies,
out this week on Hexagon.


Tonight we're talking to Barry Benson.


Did you ever think, "I'm a kid
from the hive. I can't do this"?


Bees have never been afraid
to change the world.


What about Bee Oolumbus?
Bee Gandhi? Bejesus?


Where I'm from, we'd never sue humans.


We were thinking
of stickball or candy stores.


How old are you?


The bee community
is supporting you in this case,


which will be the trial
of the bee century.


You know, they have a Larry King
in the human world too.


It's a common name. Next week...


He looks like you and has a show
and suspenders and colored dots...


Next week...


Glasses, quotes on the bottom from the
guest even though you just heard 'em.


Bear Week next week!
They're scary, hairy and here live.


Always leans forward, pointy shoulders,
squinty eyes, very Jewish.


In tennis, you attack
at the point of weakness!


It was my grandmother, Ken. She's 81.


Honey, her backhand's a joke!
I'm not gonna take advantage of that?


Quiet, please.
Actual work going on here.


- Is that that same bee?
- Yes, it is!


I'm helping him sue the human race.


- Hello.
- Hello, bee.


This is Ken.


Yeah, I remember you. Timberland, size
ten and a half. Vibram sole, I believe.


Why does he talk again?


Listen, you better go
'cause we're really busy working.


But it's our yogurt night!


Bye-bye.


Why is yogurt night so difficult?!


You poor thing.
You two have been at this for hours!


Yes, and Adam here
has been a huge help.


- Frosting...
- How many sugars?


Just one. I try not
to use the competition.


So why are you helping me?


Bees have good qualities.


And it takes my mind off the shop.


Instead of flowers, people
are giving balloon bouquets now.


Those are great, if you're three.


And artificial flowers.


- Oh, those just get me psychotic!
- Yeah, me too.


Bent stingers, pointless pollination.


Bees must hate those fake things!


Nothing worse
than a daffodil that's had work done.


Maybe this could make up
for it a little bit.


- This lawsuit's a pretty big deal.
- I guess.


You sure you want to go through with it?


Am I sure? When I'm done with
the humans, they won't be able


to say, "Honey, I'm home,"
without paying a royalty!


It's an incredible scene
here in downtown Manhattan,


where the world anxiously waits,
because for the first time in history,


we will hear for ourselves
if a honeybee can actually speak.


What have we gotten into here, Barry?


It's pretty big, isn't it?


I can't believe how many humans
don't work during the day.


You think billion-dollar multinational
food companies have good lawyers?


Everybody needs to stay
behind the barricade.


- What's the matter?
- I don't know, I just got a chill.


Well, if it isn't the bee team.


You boys work on this?


All rise! The Honorable
Judge Bumbleton presiding.


All right. Oase number 4475,


Superior Oourt of New York,
Barry Bee Benson v. the Honey Industry


is now in session.


Mr. Montgomery, you're representing
the five food companies collectively?


A privilege.


Mr. Benson... you're representing
all the bees of the world?


I'm kidding. Yes, Your Honor,
we're ready to proceed.


Mr. Montgomery,
your opening statement, please.


Ladies and gentlemen of the jury,


my grandmother was a simple woman.


Born on a farm, she believed
it was man's divine right


to benefit from the bounty
of nature God put before us.


If we lived in the topsy-turvy world
Mr. Benson imagines,


just think of what would it mean.


I would have to negotiate
with the silkworm


for the elastic in my britches!


Talking bee!


How do we know this isn't some sort of


holographic motion-picture-capture
Hollywood wizardry?


They could be using laser beams!


Robotics! Ventriloquism!
Oloning! For all we know,


he could be on steroids!


Mr. Benson?


Ladies and gentlemen,
there's no trickery here.


I'm just an ordinary bee.
Honey's pretty important to me.


It's important to all bees.
We invented it!


We make it. And we protect it
with our lives.


Unfortunately, there are
some people in this room


who think they can take it from us


'cause we're the little guys!
I'm hoping that, after this is all over,


you'll see how, by taking our honey,
you not only take everything we have


but everything we are!


I wish he'd dress like that
all the time. So nice!


Oall your first witness.


So, Mr. Klauss Vanderhayden
of Honey Farms, big company you have.


I suppose so.


I see you also own
Honeyburton and Honron!


Yes, they provide beekeepers
for our farms.


Beekeeper. I find that
to be a very disturbing term.


I don't imagine you employ
any bee-free-ers, do you?


- No.
- I couldn't hear you.


- No.
- No.


Because you don't free bees.
You keep bees. Not only that,


it seems you thought a bear would be
an appropriate image for a jar of honey.


They're very lovable creatures.


Yogi Bear, Fozzie Bear, Build-A-Bear.


You mean like this?


Bears kill bees!


How'd you like his head crashing
through your living room?!


Biting into your couch!
Spitting out your throw pillows!


OK, that's enough. Take him away.


So, Mr. Sting, thank you for being here.
Your name intrigues me.


- Where have I heard it before?
- I was with a band called The Police.


But you've never been
a police officer, have you?


No, I haven't.


No, you haven't. And so here
we have yet another example


of bee culture casually
stolen by a human


for nothing more than
a prance-about stage name.


Oh, please.


Have you ever been stung, Mr. Sting?


Because I'm feeling
a little stung, Sting.


Or should I say... Mr. Gordon M. Sumner!


That's not his real name?! You idiots!


Mr. Liotta, first,
belated congratulations on


your Emmy win for a guest spot
on ER in 2005.


Thank you. Thank you.


I see from your resume
that you're devilishly handsome


with a churning inner turmoil
that's ready to blow.


I enjoy what I do. Is that a crime?


Not yet it isn't. But is this
what it's come to for you?


Exploiting tiny, helpless bees
so you don't


have to rehearse
your part and learn your lines, sir?


Watch it, Benson!
I could blow right now!


This isn't a goodfella.
This is a badfella!


Why doesn't someone just step on
this creep, and we can all go home?!


- Order in this court!
- You're all thinking it!


Order! Order, I say!


- Say it!
- Mr. Liotta, please sit down!


I think it was awfully nice
of that bear to pitch in like that.


I think the jury's on our side.


Are we doing everything right, legally?


I'm a florist.


Right. Well, here's to a great team.


To a great team!


Well, hello.


- Ken!
- Hello.


I didn't think you were coming.


No, I was just late.
I tried to call, but... the battery.


I didn't want all this to go to waste,
so I called Barry. Luckily, he was free.


Oh, that was lucky.


There's a little left.
I could heat it up.


Yeah, heat it up, sure, whatever.


So I hear you're quite a tennis player.


I'm not much for the game myself.
The ball's a little grabby.


That's where I usually sit.
Right... there.


Ken, Barry was looking at your resume,


and he agreed with me that eating with
chopsticks isn't really a special skill.


You think I don't see what you're doing?


I know how hard it is to find
the rightjob. We have that in common.


Do we?


Bees have 100 percent employment,
but we do jobs like taking the crud out.


That's just what
I was thinking about doing.


Ken, I let Barry borrow your razor
for his fuzz. I hope that was all right.


I'm going to drain the old stinger.


Yeah, you do that.


Look at that.


You know, I've just about had it


with your little mind games.


- What's that?
- Italian Vogue.


Mamma mia, that's a lot of pages.


A lot of ads.


Remember what Van said, why is
your life more valuable than mine?


Funny, I just can't seem to recall that!


I think something stinks in here!


I love the smell of flowers.


How do you like the smell of flames?!


Not as much.


Water bug! Not taking sides!


Ken, I'm wearing a Ohapstick hat!
This is pathetic!


I've got issues!


Well, well, well, a royal flush!


- You're bluffing.
- Am I?


Surf's up, dude!


Poo water!


That bowl is gnarly.


Except for those dirty yellow rings!


Kenneth! What are you doing?!


You know, I don't even like honey!
I don't eat it!


We need to talk!


He's just a little bee!


And he happens to be
the nicest bee I've met in a long time!


Long time? What are you talking about?!
Are there other bugs in your life?


No, but there are other things bugging
me in life. And you're one of them!


Fine! Talking bees, no yogurt night...


My nerves are fried from riding
on this emotional roller coaster!


Goodbye, Ken.


And for your information,


I prefer sugar-free, artificial
sweeteners made by man!


I'm sorry about all that.


I know it's got
an aftertaste! I like it!


I always felt there was some kind
of barrier between Ken and me.


I couldn't overcome it.
Oh, well.


Are you OK for the trial?


I believe Mr. Montgomery
is about out of ideas.


We would like to call
Mr. Barry Benson Bee to the stand.


Good idea! You can really see why he's
considered one of the best lawyers...


Yeah.


Layton, you've
gotta weave some magic


with this jury,
or it's gonna be all over.


Don't worry. The only thing I have
to do to turn this jury around


is to remind them
of what they don't like about bees.


- You got the tweezers?
- Are you allergic?


Only to losing, son. Only to losing.


Mr. Benson Bee, I'll ask you
what I think we'd all like to know.


What exactly is your relationship


to that woman?


We're friends.


- Good friends?
- Yes.


How good? Do you live together?


Wait a minute...


Are you her little...


...bedbug?


I've seen a bee documentary or two.
From what I understand,


doesn't your queen give birth
to all the bee children?


- Yeah, but...
- So those aren't your real parents!


- Oh, Barry...
- Yes, they are!


Hold me back!


You're an illegitimate bee,
aren't you, Benson?


He's denouncing bees!


Don't y'all date your cousins?


- Objection!
- I'm going to pincushion this guy!


Adam, don't! It's what he wants!


Oh, I'm hit!!


Oh, lordy, I am hit!


Order! Order!


The venom! The venom
is coursing through my veins!


I have been felled
by a winged beast of destruction!


You see? You can't treat them
like equals! They're striped savages!


Stinging's the only thing
they know! It's their way!


- Adam, stay with me.
- I can't feel my legs.


What angel of mercy
will come forward to suck the poison


from my heaving buttocks?


I will have order in this court. Order!


Order, please!


The case of the honeybees
versus the human race


took a pointed turn against the bees


yesterday when one of their legal
team stung Layton T. Montgomery.


- Hey, buddy.
- Hey.


- Is there much pain?
- Yeah.


I...


I blew the whole case, didn't I?


It doesn't matter. What matters is
you're alive. You could have died.


I'd be better off dead. Look at me.


They got it from the cafeteria
downstairs, in a tuna sandwich.


Look, there's
a little celery still on it.


What was it like to sting someone?


I can't explain it. It was all...


All adrenaline and then...
and then ecstasy!


All right.


You think it was all a trap?


Of course. I'm sorry.
I flew us right into this.


What were we thinking? Look at us. We're
just a couple of bugs in this world.


What will the humans do to us
if they win?


I don't know.


I hear they put the roaches in motels.
That doesn't sound so bad.


Adam, they check in,
but they don't check out!


Oh, my.


Oould you get a nurse
to close that window?


- Why?
- The smoke.


Bees don't smoke.


Right. Bees don't smoke.


Bees don't smoke!
But some bees are smoking.


That's it! That's our case!


It is? It's not over?


Get dressed. I've gotta go somewhere.


Get back to the court and stall.
Stall any way you can.


And assuming you've done step correctly, you're ready for the tub.


Mr. Flayman.


Yes? Yes, Your Honor!


Where is the rest of your team?


Well, Your Honor, it's interesting.


Bees are trained to fly haphazardly,


and as a result,
we don't make very good time.


I actually heard a funny story about...


Your Honor,
haven't these ridiculous bugs


taken up enough
of this court's valuable time?


How much longer will we allow
these absurd shenanigans to go on?


They have presented no compelling
evidence to support their charges


against my clients,
who run legitimate businesses.


I move for a complete dismissal
of this entire case!


Mr. Flayman, I'm afraid I'm going


to have to consider
Mr. Montgomery's motion.


But you can't! We have a terrific case.


Where is your proof?
Where is the evidence?


Show me the smoking gun!


Hold it, Your Honor!
You want a smoking gun?


Here is your smoking gun.


What is that?


It's a bee smoker!


What, this?
This harmless little contraption?


This couldn't hurt a fly,
let alone a bee.


Look at what has happened


to bees who have never been asked,
"Smoking or non?"


Is this what nature intended for us?


To be forcibly addicted
to smoke machines


and man-made wooden slat work camps?


Living out our lives as honey slaves
to the white man?


- What are we gonna do?
- He's playing the species card.


Ladies and gentlemen, please,
free these bees!


Free the bees! Free the bees!


Free the bees!


Free the bees! Free the bees!


The court finds in favor of the bees!


Vanessa, we won!


I knew you could do it! High-five!


Sorry.


I'm OK! You know what this means?


All the honey
will finally belong to the bees.


Now we won't have
to work so hard all the time.


This is an unholy perversion
of the balance of nature, Benson.


You'll regret this.


Barry, how much honey is out there?


All right. One at a time.


Barry, who are you wearing?


My sweater is Ralph Lauren,
and I have no pants.


- What if Montgomery's right?
- What do you mean?


We've been living the bee way
a long time, 27 million years.


Oongratulations on your victory.
What will you demand as a settlement?


First, we'll demand a complete shutdown
of all bee work camps.


Then we want back the honey
that was ours to begin with,


every last drop.


We demand an end to the glorification
of the bear as anything more


than a filthy, smelly,
bad-breath stink machine.


We're all aware
of what they do in the woods.


Wait for my signal.


Take him out.


He'll have nauseous
for a few hours, then he'll be fine.


And we will no longer tolerate
bee-negative nicknames...


But it's just a prance-about stage name!


...unnecessary inclusion of honey
in bogus health products


and la-dee-da human
tea-time snack garnishments.

 – About 5 months ago.

cum...

cum

 – About 5 months ago.

Frontier
Hi my name is Jim R, I mean John S, how I can help you today?

Customer
Well it seems my services are down.

Frontier
Oh man, ours too!

Frontier
Hi my name is Jim R, I mean John S, how I can help you today?

Customer
Well it seems my services are down.

Frontier
Oh man, ours too!

Customer
Really?

Frontier
Yep. We expected a tech today but he never showed.

Customer
Typical.

Frontier
Anything else we can do for you sir?

 – About 5 months ago.

there are no words that can describe the failure of this company.. someone has to be running this company into the ground on purpose.. this just doesn't make sense.. there has to be some kind of...

there are no words that can describe the failure of this company.. someone has to be running this company into the ground on purpose.. this just doesn't make sense.. there has to be some kind of conspiracy or malicious reason for the way this company operates.. what real business would operate with such carelessness and neglect.. someone needs to investigate this company.. sec, fbi, us doj, state agencies.. something is wrong... the executives cant be this stupid..

 – About 5 months ago.

Down in Portland metro area. Time to move on, horrible company. Nice that they're not answering the tech service line...

Down in Portland metro area. Time to move on, horrible company. Nice that they're not answering the tech service line

 – About 5 months ago.

I swear it seems like this company is doing everything it can to fail. I really don't think they could be any worse if they tried. A while back I considered buying stock after seeing how beaten...

I swear it seems like this company is doing everything it can to fail. I really don't think they could be any worse if they tried. A while back I considered buying stock after seeing how beaten down it is and the high dividend, but after some interaction with them I wouldn't touch it at half the current price. The way they are performing that dividend wont last any longer than the share price.

What a shame! I really do miss Verizon!

 – About 5 months ago.

No internet for an entire week in the office. Basically cannot run a business. Takes tech over 7 hours and two days to try and fix it. The best part...the insulting credit offer after waiting on the...

No internet for an entire week in the office. Basically cannot run a business. Takes tech over 7 hours and two days to try and fix it. The best part...the insulting credit offer after waiting on the phone for 45 minutes of $3.18 priceless. This company is going to go down in flames.

 – About 5 months ago.

I own a business and my second line is messed up. Called frontier to fix the issues and it has been 3 days and no solution and every time I call them back, I have to explain to them all over again. ...

I own a business and my second line is messed up. Called frontier to fix the issues and it has been 3 days and no solution and every time I call them back, I have to explain to them all over again. Them are really really suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 5 months ago.

This f%@king company is shit. I upgraded my internet speeds, Im getting a low less than hat Im paying for (they acknowledge this), they couldnt help me over the phone (I was on the phone for over 2...

This f%@king company is shit. I upgraded my internet speeds, Im getting a low less than hat Im paying for (they acknowledge this), they couldnt help me over the phone (I was on the phone for over 2 hours on multiple occasions). They said they would send someone out to my home on the 31st of January. No one f%@king came! Unbelievable. Now trying to reach them again. f%@k THIS COMPANY AND ITS SHITTY INTERNET

 – About 5 months ago.

Hi I work for frontier, this company is trying like hell to replace all the good techs with vendors who have little training, the processes prevent most of us from helping you, I and many other...

Hi I work for frontier, this company is trying like hell to replace all the good techs with vendors who have little training, the processes prevent most of us from helping you, I and many other colleagues are looking to get out the door. I'll say it again if you have FiOS with frontier and you need technical support the only people that are good at Thier jobs are the techs in downtown Tampa, if you get ANYONE else hang up and call back. The vendors can't even add a TV package back to an account. And the people in Tampa have the highest rate of fixing your issues on the first call. Good luck and God speed. Call before everyone in Tampa is gone.

 – About 5 months ago.

about frontier's presidents office.. this office has no genuine relationship to the executive office.. the presidents office is merely an illusion.. its nothing more than a dedicated call center...

about frontier's presidents office.. this office has no genuine relationship to the executive office.. the presidents office is merely an illusion.. its nothing more than a dedicated call center for escalated calls but the representatives are just as unqualified as those in customer support and technical support.. and dont expect a better service experience because they're as unprofessional and argumentative as any other... these losers have the same conduct and presentation standards as any other representative within this miserable organization.. you can call the presidents office.. but youre surely not talking to anyone actually representing any real executive effort.. although i will admit the service values are identical to that of executive leadership.. neither care..

 – About 5 months ago.

@poster-below - they always lie about scheduling.. we were told we were scheduled for 2/7.. then upon calling back several times.. told we were expedited and scheduled for the next day.. when no tech...

@poster-below - they always lie about scheduling.. we were told we were scheduled for 2/7.. then upon calling back several times.. told we were expedited and scheduled for the next day.. when no tech showed up and it was nearing end of day, we called back and were told we were the last customer on the dispatch schedule and someone would be here but noone came.. we called back and were told a technician would come on monday.. no technician ever came on monday.. we finally called end of day monday and had services manually provisioned which took hours on the phone because not one rep in any support area knew what they were doing.. and finally we have internet and cable.. our phone works outbound but does not work inbound.. this company and its executive staff can report straight to hell..

 – About 5 months ago.

I just lost my internet today (Monday) because of an error with their system, and now tech support has to come out to fix it. They scheduled it for "Thursday," and now a tech says that we were...

I just lost my internet today (Monday) because of an error with their system, and now tech support has to come out to fix it. They scheduled it for "Thursday," and now a tech says that we were misquoted for the time-frame, noting that they wouldn't come until Friday. The worst part is that I work from home, and I rely on internet. Without it, I can't work. I'm losing my wages, and customer support could care less. They lied to me, telling me that I was being added to an "expedited service" list, when in all reality, the tech told me that was just a way to "calm the customer" and that no such thing really existed. I never had any problems with FiOS here in Florida until Frontier bought it from Verizon. Verizon actually knew what they were doing. Frontier's software systems completely messed up the FiOS backbone, making it an unreliable internet service. Moreover, the customer service doesn't even serve you. They just tell you what you want to hear, and sometimes, what you don't want to hear, rather than fixing their problems.

 – About 5 months ago.

the ceo david McCarthy is a shyster, crook, and white collar criminal. He is immoral and belongs in federal prison along with other frontier executives....

the ceo david McCarthy is a shyster, crook, and white collar criminal. He is immoral and belongs in federal prison along with other frontier executives.

 – About 5 months ago.

just a quick tip.. like all companies frontier notates customers accounts.. frontier reps believe these notes are powerful.. they believe these notes are authoritative and meaningful. and let me be...

just a quick tip.. like all companies frontier notates customers accounts.. frontier reps believe these notes are powerful.. they believe these notes are authoritative and meaningful. and let me be the first to tell you these notes are meaningless and useless.. they are inaccurate and non-authoritative and are often skewed by personal opinion and misinterpretation...and sometimes these notes are even completely untrue and purely vindictive..

frontier is a private sector for profit entity and therefore the company has absolutely no authority.. because authority is an empowerment available only to judicial and executive branches of government and law enforcement agencies.. and frontier is none of the above..
this company can have no authority.. period.

challenge to frontier.. anytime you want to demonstrate your authority stop by my house and show me what that means.. then watch how fast you end up in jail

 – About 5 months ago.

Frontier is THE WORST internet provider in existence. You could have the most expensive package or the least expensive package it wont matter you will not get down speeds faster than 3MB and up speeds...

Frontier is THE WORST internet provider in existence. You could have the most expensive package or the least expensive package it wont matter you will not get down speeds faster than 3MB and up speeds faster than 2MB. absolute TRASH!

 – About 5 months ago.

WTF? The greatest matchup in men's tennis at the Australian Open, and Frontier can't broadcast it because of a dispute with The Tennis Channel? Frontier sucks. Moving to another provider ASAP....

WTF? The greatest matchup in men's tennis at the Australian Open, and Frontier can't broadcast it because of a dispute with The Tennis Channel? Frontier sucks. Moving to another provider ASAP.

 – About 5 months ago.

All subscribers need to leave this service provider. If we can achieve a drop in customer base by half or more, this company is doomed. Consumers have control they just don't know it. Unite and...

All subscribers need to leave this service provider. If we can achieve a drop in customer base by half or more, this company is doomed. Consumers have control they just don't know it. Unite and leave the company. See what happens to their precious economics and payoffs they can no longer afford.

 – About 5 months ago.

First of all it took more than a month to get internet set up because of tech guys not making it to the appointments.
Once I finally get the internet its the worst I have ever had. I get about 5...

First of all it took more than a month to get internet set up because of tech guys not making it to the appointments.
Once I finally get the internet its the worst I have ever had. I get about 5 download and .7 upload. The company promises speeds up to 15 and at lowest 7. The worst part is that I have no other option in ISP's frontier completely controls this area and no other company is allowed to operate in the area I live (I don't live in some rural area but in So Cal). Without any competition frontier can provide the slowest internet speeds, the worst customer service, and a ridiculous price for trash internet. I would not hesitate to switch ISP's at all. If you have the option do not go with frontier

 – About 5 months ago.

Frontier Communications.. We just don't care and we bill you for it. ...

Frontier Communications.. We just don't care and we bill you for it.

 – About 5 months ago.

Tv box stopped working. Tech support rebooted it about five times and they had me reboot about 10 times, and

after two days of "let's try rebooting" I was told my case would...

Tv box stopped working. Tech support rebooted it about five times and they had me reboot about 10 times, and

after two days of "let's try rebooting" I was told my case would be escalated--what ever that means--I was told a customer relations agent would contact me. But that would take at least one week.

That person could authorize a new box, so no TV for like 10-12 days.

The last time this happened I was promised that because I have no phone service where TV my bill would be reduced Surprise surprise that didn't work.

DON'T Sign a contract with this company.

 – About 5 months ago.

the poster below is spot on and i want to add those who work for frontier applied because they have no future and can not find employment with a reputable organization.....

the poster below is spot on and i want to add those who work for frontier applied because they have no future and can not find employment with a reputable organization..

 – About 5 months ago.

Frontier is the epitome of malicious business. No shows, argumentative and uneducated service representatives that provide fictitious names to prevent discovery of their real identities, recklessly...

Frontier is the epitome of malicious business. No shows, argumentative and uneducated service representatives that provide fictitious names to prevent discovery of their real identities, recklessly scheduled appointments, egregious and deceptive business practices, third rate contracted labor, it's unbelievable this company can actually make money. Fronter is comprised of ruthless cowards that won't accept one ounce of accountability for their disservice. This company hires washups, losers, grossly incompetent morons with no future. These people are examples of the lifestyle your mother warned you about when she said become something.

Daniel J. McCarthy should face criminal charges in every jurisdiction for scheme to defraud, wire fraud, interstate conspiracy, organized crime, and quite frankly, I won't be surprised when someone finally loses it, and righteously beats the living shit out of him.

David J. McCarthy needs to be involuntarily held for a mental health evaluation because something is seriously wrong with him. The guy is either a heavy drinker or heavy substance user because noone in their right mind would endorse this kind of business operation. His leadership is dangerous to public health and threatens the welfare of all subscribers.You need professional help David. Get the help you need now for the sake of your family. Stop abusing your wife, children, family and friends. You are not a hero to our nation. You are rather a bad bad man.

Frontier...
And pack up all your shit and get out of my state. You're not welcome here.

 – About 5 months ago.

Trying to get away from this demonic company is not as easy as you might think. The attitudes and local governments, and shall I say the additional payoffs to the local politicians have forced all of...

Trying to get away from this demonic company is not as easy as you might think. The attitudes and local governments, and shall I say the additional payoffs to the local politicians have forced all of us into servitude to these companies in general. Now that I have the advantage of being in my senior years I have additional protections under my state laws. And I plan to go ahead and make sure that this company is held accountable. At least to me in every way shape and form. I can expect that there will be a bloodbath when they report their earnings at the end of February and the mass defections that have gone ahead. If it only were as simple to ask for a number communications company to go ahead and please provide service certain areas it would be most welcome. Now with the new proposed chairman of the FCC being a Trump handpicked Republican nightmare, if you think it is only going to get better, you are sadly mistaken. But there is one hope in this entire nightmare called frontier communications, that the people who are placing numerous "puts" on the stock are about to make a lot of money. The fact that I expect that their earnings to be far beyond less than anything and they expect to be soon to be the doomsday report of their lives. This company has been hanging on by a thread and cannot continue his earnings-per-share loss, nor can it continue paying an 11 or 12% dividend for much longer without going completely broke. There is a very substantial rumor out there that there is an acquisition of this company going to occur sometime second or third 1:45 thousand 17 with an offering that they cannot refuse. This company is going broke every day and has yet to realize that their heydays are over.

This USD10.8 billion mistake that they made is going to cost them a whole lot more than they could ever imagine. You cannot continue paying an 11 or 12% dividend on a stock price of USD3.50 a share and expect to get out smelling like a rose. Verizon found a sucker and as Ringling Brothers or somebody else stated which I think would be WC Fields, there is a sucker born every day, and Dan McCarthy and the Board of Directors of frontier communications are a classic example of that opinion, in my personal opinion. And if they want to go ahead and try and play with me or anyone else, I am here to help you file both formal and informal FCC complaints, state public utility commission complaints, local complaints and everything else that is involved. I personally am fed up with them. And sending me solicitations involving life insurance identity protection and other forms of solicitations is even more insulting. Frontier communications is a disaster waiting to happen. All you have to do is look at the options market in reference to this stock and you will see that people are betting that it is going to fall even further. And it will! There is not a damn thing that frontier communications can do to protect themselves in this freefall of their stock price except to expend corporate resources to try and prop up the price of their stock and hope that the multitudes of people who bought into the dividend percentage will not bail on them. Frontier is a dinosaur that will soon be dismissed. The annals of telecom history in this particular deal. I considered to be one of the most egregious and harmful deals ever made any subscriber, to any telecom company, ever!