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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,481 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 3 hours ago.

The absolute worst customer service. No lie, my bill has been wrong 4 months in a row after calling every month. How is this possible!
...

The absolute worst customer service. No lie, my bill has been wrong 4 months in a row after calling every month. How is this possible!

 – About 7 hours ago.

I just wanted to play video games with my boyfriend. Their service had been fine for a while; now, it randomly lags and crashes, and my ping spikes in game to nearly 6000. Literally unplayable. Not to...

I just wanted to play video games with my boyfriend. Their service had been fine for a while; now, it randomly lags and crashes, and my ping spikes in game to nearly 6000. Literally unplayable. Not to mention I can't load even the most basic of sites like Indeed with this crap internet.

Can't wait to move somewhere where I can get Spectrum or Google Fiber. This company and its internet blows chunks.

 – About 14 hours ago.

Switched from tower base ISP because the signal would get buried from a different ISP resulting in no internet.Along comes Frontier the only other choice in the area.Great speed at 2-6 am. After that...

Switched from tower base ISP because the signal would get buried from a different ISP resulting in no internet.Along comes Frontier the only other choice in the area.Great speed at 2-6 am. After that 4-5 outages a day and average connections take 7-10 min to load. Pretty worthless.Can't even check e-mail during the day. Weekends are even worse.

 – About 1 Day ago.

I am a relatively new customer to Frontier FIOS, TV and Internet. First up I will say I love the actual product- the picture quality is great, the internet speed is just as advertised consistently. ...

I am a relatively new customer to Frontier FIOS, TV and Internet. First up I will say I love the actual product- the picture quality is great, the internet speed is just as advertised consistently. And billing is just as was advertised.

However what is driving me crazy is that I am now finding (as we enter the rainy season here in Seattle) that I keep losing both internet and TV signal whenever it rains rather heavily! My ONT and Battery Backup Units are mounted on the exterior of the house (but I was assured they are weather proof). Each time I have to unplug the battery backup unit from power, remove the battery, reconnect the battery, and plug the BBU back into power. That resets the BBU, restores power to the ONT unit and then I have signal again in the house.

It's maddening that I have to keep doing this, does anyone else have this problem? If so, what have you done to resolve it? Put plastic over the BBU to keep it mostly dry??
I cannot get through to online support via chat, nobody ever responds today.

 – About 2 days ago.

Is anyone working with an attorney to file against Frontier for over billing?...

Is anyone working with an attorney to file against Frontier for over billing?

 – About 2 days ago.

After being "traded" to Frontier Communications from Verizon Fios, the service kept going down, the bill was always wrong, they took 45-60 minutes to answer the phone. I canceled service...

After being "traded" to Frontier Communications from Verizon Fios, the service kept going down, the bill was always wrong, they took 45-60 minutes to answer the phone. I canceled service 3/5/17 and was told a refund would be sent in 2-3 weeks. After calling several times I received a prepaid Citibank credit card around 10/1/17, 7 MONTHS LATER. I called Frontier again but was told I had to no choice. I asked to speak with a manager, but was hung up on. Called again, asked for a manager, was told I could use the credit card or get nothing. Frontier's unscrupulous business practices must be stopped!

 – About 3 days ago.

They just increased the cost my DVR service, the second TV programming increase this year, not counting the $6 "sports fee." They hope the increases are modest enough and no one will notice,...

They just increased the cost my DVR service, the second TV programming increase this year, not counting the $6 "sports fee." They hope the increases are modest enough and no one will notice, but when they increase fees so frequently, subscribers are going to catch on. I have and I'm beyond frustrated, will be ditching Frontier and going to the streaming option. My service has been horrible since Frontier took over from Verizon in the DFW area.

 – About 5 days ago.

— A PARAGRAPH ON FRONTIER. WHY FRONTIER IS GETTING AWAY WITH BAD BUSINESS, AND WHY THERE IS NO ACCOUNTABILITY —
Frontier appears to be scamming customers out of their money. Individuals in...

— A PARAGRAPH ON FRONTIER. WHY FRONTIER IS GETTING AWAY WITH BAD BUSINESS, AND WHY THERE IS NO ACCOUNTABILITY —
Frontier appears to be scamming customers out of their money. Individuals in Washington in particular are absolutely known to be affected. Frontier holds a monopoly of internet in certain local areas — rumor is around they are engaging in anti-competitive behaviors and are attempting to maintain their monopolies. Monopolization allows for Frontier to obtain customers forced into using their service for an internet connection. Frontier, using their monopoly status, are able to provide expensive yet inefficient services to its customers.
Frontier is known for the following problems, many may be related to monopolization in local areas:
a) Customer calls for assistance. Frontier books a date to "assist" said customer, then aborts assistance due to (excuse).
b) Customer asks for management. Frontier denies customer speak to management.
c) Frontier is the only provider. Customers buy services from Frontier and receives lower-than-promised packages and/or services.

To conclude, Frontier uses strategies to avoid assisting customers and participates in anti-competitive practices and uses monopoly status to ensure price gouging and failure to deliver on promises can continue. Without competition with other companies and bad dealings, Frontier is a wild dog, unchained.

 – About 6 days ago.

Frontier is horrible. I have been calling and begging for a year for them to fix my phone.i pay my bill every month on time in full and still everytime it rains or a bird pisses on the phone line my...

Frontier is horrible. I have been calling and begging for a year for them to fix my phone.i pay my bill every month on time in full and still everytime it rains or a bird pisses on the phone line my service goes out.i call they say in 4 days someone will be out.the sun comes out drys the line by then and they say no problem here.im just an old lady who needs the phone.what is wrong with these people? So frustrated

 – About 1 Week ago.

I made the mistake less than two months ago to switch to Frontier. Since then my wife and I have been through cable company hell.
When I set up the account the lady on the other end of the phone...

I made the mistake less than two months ago to switch to Frontier. Since then my wife and I have been through cable company hell.
When I set up the account the lady on the other end of the phone and her manager took over an hour to set it up. They told me I had to wait to port my old number over until after the account was official. I waited and found out they were wrong.
It took two weeks to get the number back and we had to keep Spectrum open until the number moved over.
The day the technician came to port the number my wife was on the phone with them and another employee entered the wrong code or something and cut off our account. We now have a new account number.
We have 3 set top boxes but the bill says 5. We are being charged for 5 and no one there can remove that line on the bill. Twice they have ordered this bundle of set top boxes removed but nothing happens. I get my bill today and they have charged me 255.86 for a 120.00 prior to taxes account. They charged me for the first account that they mistakenly cut off and for which I have already paid.
I'm sick of them and have NEVER seen customer service this bad.
I'm done with cable and will only pay the amount I owe. Nothing more.
STAY AWAY FROM FRONTIER!!!!!!

 – About 1 Week ago.

Frontier sucks. It's slow as hell and it works only periodically. 5 minutes of slow internet and 30 min of no internet. Thieves...

Frontier sucks. It's slow as hell and it works only periodically. 5 minutes of slow internet and 30 min of no internet. Thieves

 – About 1 Week ago.

Hey! Does everybody love Laura M as much as I do? She apparently answers all chats, and is a really fast typer - unless it's really her typing... I also love the end result. Somebody will...

Hey! Does everybody love Laura M as much as I do? She apparently answers all chats, and is a really fast typer - unless it's really her typing... I also love the end result. Somebody will start thinking about this two days from now, plus a sales pitch.

You are chatting with Laura M
Laura M 11:57 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
11:57 AM bruce
dial tone but immediate disconnect at 707-986-xxxx
Laura M 11:58 AM
Thank you for contacting Frontier Chat Support, my name is Laura M, and I will be assisting with you today. I want to start by apologizing for the delay in response due to high chat volumes, I know how frustrating this can be for you. Rest assure, I am going to do everything in my power to assist you today. First, can I start by verifying your billing telephone number associated with your account as well as a call back number in case we might get disconnected?
11:58 AM bruce
dial tone but immediate disconnect at 707-986-xxxx
Laura M 11:58 AM
Thank you so much for that. In addition, may you please verify an active email address I can put on file for you? You will be getting a brief survey at the end of our conversation. Keep in mind, this is solely based on my interaction with you today.
11:58 AM bruce
no
Laura M 11:59 AM
Can you verify the 4 digit pin code on the account or the last 4 of the Social security number?
11:59 AM bruce
xxxx
Laura M 11:59 AM
Thank you Bruce let me get that tech call for the cannot call out issue corrected.
12:00 PM bruce
OK, when?
Laura M 12:00 PM
Please be patient Bruce
Laura M 12:01 PM
I am working in many systems setting that up for you
12:01 PM bruce
that's funny
Laura M 12:02 PM
:(
Laura M 12:02 PM
I do not see your humor
12:03 PM bruce
aww... how about my phone?
Laura M 12:03 PM
nope
Laura M 12:03 PM
you are making this longer
Laura M 12:04 PM
Finally
Laura M 12:04 PM
I have that ready for you
Laura M 12:04 PM
You are set for 10/12 ticket # xxxxxxx for an outside tech you do not need to be present
Laura M 12:04 PM
Today you chatted with us for cant call out. We went ahead and resolved your issue by getting a highly trained professional out there to ensure your lines are working. In addition, you will be receiving a brief survey based on my interaction with you today. Keep in mind this survey is solely based on my interaction with you and not Frontier Services. In the survey, it does ask if your issue was resolved. Would it be safe to say that I resolved all your issues today?
Laura M 12:05 PM
Frontier is capable of providing you with virus protection software called F-Secure. Its available for $5.99 a month per license, with each license able to protect up to 3 computers. It works on both Windows and Macintosh operating systems and is fully supported.
Laura M 12:05 PM
You will be receiving a survey in your Frontier email - while there is an opportunity to provide any feedback of your choosing, please be aware the survey is really intended to be about my interaction with you today. Again, my name is Laura M, I would appreciate any feedback you can provide me about our interaction today. If you feel I did a good job today, I would greatly appreciate you providing a positive score on our survey!
Laura M 12:05 PM
Thanks for contacting Frontier's Internet Help Desk. Please do not hesitate to contact us again if we can be of further assistance. BYe Bruce
This chat has ended. Thanks for contacting Frontier.
Close

 – About 1 Week ago.

You are chatting with Laura M
Laura M 11:51 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services...

You are chatting with Laura M
Laura M 11:51 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
11:51 AM bruce
when will 707-986-xxxx be back in operation
Laura M 11:52 AM
Thank you for contacting Frontier Chat Support, my name is Laura M, and I will be assisting with you today. I want to start by apologizing for the delay in response due to high chat volumes, I know how frustrating this can be for you. Rest assure, I am going to do everything in my power to assist you today. First, can I start by verifying your billing telephone number associated with your account as well as a call back number in case we might get disconnected?
11:53 AM bruce
can you not read? this internet connection is the only thing working, by satellite. dial tone, immediate busy
This chat has ended. Thanks for contacting Frontier.
Close

 – About 1 Week ago.


11:38 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse...


11:38 AM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
11:39 AM bruce
still down...
11:40 AM bruce
"live" chat?
11:41 AM bruce
HELLO???
11:42 AM bruce
This is working about as well as my home phone 707-986-7873 is now
11:43 AM bruce
...
11:45 AM bruce
This "conversation" will make a nice posting on the web!
11:46 AM bruce
Nice work, Frontier!

 – About 1 Week ago.

Frontier was fine for the first 3 months now they throttle the internet connection speed every night around 8:30 pm 9 PM. Cant wach any streaming or Roku. Everytime I call they say we guarantee UP TO ...

Frontier was fine for the first 3 months now they throttle the internet connection speed every night around 8:30 pm 9 PM. Cant wach any streaming or Roku. Everytime I call they say we guarantee UP TO 6Mbpcs - well mine is ZERO.

Really , really bad folks. The only thing I can say is to call them and force them to come to your house every single week. If they show up.

 – About 2 weeks ago.

Pay for "5 Mbps / 5 Mbps", and the average speed we receive is 300kbps / 100 kbps. Every time we call and complain, they always say they will be out within the week, and nearly every time they...

Pay for "5 Mbps / 5 Mbps", and the average speed we receive is 300kbps / 100 kbps. Every time we call and complain, they always say they will be out within the week, and nearly every time they show up and do nothing to help. Unfortunately, we can't switch to a different ISP because of we "supposedly" live in the middle of nowhere. We live right beside the capital. Also, I heard that frontier will pay competitors to stay out of regions. Don't know if it's entirely true, but I can see some truth in that.

 – About 2 weeks ago.

Third world company, third world service. Representations made cannot be trusted. Only solution, get rid of Frontier....

Third world company, third world service. Representations made cannot be trusted. Only solution, get rid of Frontier.

 – About 2 weeks ago.

To Palm Harbor FL.

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help...

To Palm Harbor FL.

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but they did not resolve all of my issues.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 2 weeks ago.

It's only getting worse folks. Trust me...

It's only getting worse folks. Trust me

 – About 2 weeks ago.

Collection department put toll redtrict on my phone. They were not supposed to. I have called them SEVERAL times since September 13. Keep getting told it is taken off and it is not. Now all of a...

Collection department put toll redtrict on my phone. They were not supposed to. I have called them SEVERAL times since September 13. Keep getting told it is taken off and it is not. Now all of a sudden they say not for 60 days. I pay for unlimited long distance. I even told them they are affecting a disabled veteran because he cannot reach his doctor because it is long distance and I was told they did not care. Kept transferring me and hanging up. Son of a bitches.

 – About 2 weeks ago.

I feel so relieved , just cancelled my FF internet and phone. No longer will my phone be forwarded to John Doe's voicemail box which is full of my customers purchase orders. Each random incident...

I feel so relieved , just cancelled my FF internet and phone. No longer will my phone be forwarded to John Doe's voicemail box which is full of my customers purchase orders. Each random incident cost me lost billable time, sometimes 6 hour on the chat line or Telefone wait line.

 – About 2 weeks ago.

All we wanted was HBO and Cinemax for movies....first it came on then it was gone.. round and round with customer service... Had massive problems earlier with router malfunctions..
My son ...

All we wanted was HBO and Cinemax for movies....first it came on then it was gone.. round and round with customer service... Had massive problems earlier with router malfunctions..
My son uses the internet for work and this is just terrible.. what is wrong with them?
What can we do to get results....We need more competition in cable services...

How can we put pressure on them to act like a real company?

Need HELP in palm harbor Florida.






TLEYH

 – About 2 weeks ago.

Paying $80 for 7.1mbps/748kbps sucks when you see offers in other areas that are something like $60 for 20mbps/1.5mbps... Sucks even worse when frontier has the fastest speed available to you. ...

Paying $80 for 7.1mbps/748kbps sucks when you see offers in other areas that are something like $60 for 20mbps/1.5mbps... Sucks even worse when frontier has the fastest speed available to you. Can't wait til another ISP comes to my area, i wont be able to leave frontier fast enough.

 – About 2 weeks ago.

fios connection keeps dropping , call 800 number , 7 clicks to get to a human , whats you name , whats s your email whats your call back number , is this a business, yes , then whats you issue , run...

fios connection keeps dropping , call 800 number , 7 clicks to get to a human , whats you name , whats s your email whats your call back number , is this a business, yes , then whats you issue , run a speed test , unplug this, restart that , run a speed test , stand on one foot run a speed test , put your finger on your nose run a speed test , climb under the desk whats model of router , run a speed test , wait climb under again whats model of router, unplug this, replug that , is this a single family house , no a business, run a speed test , unplug, replug hang up on you , never call back $150 a month for what ?

 – About 2 weeks ago.

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps ...

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps

 – About 2 weeks ago.

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps ...

Have to love paying for 10 mbps and getting at the most 2 mbps. hell most of the time I only have 300 kbps

 – About 2 weeks ago.

Internet was better 20yrs. ago. They been here so many times that I just give up! Wish I could get something else but they have this market cornered!...

Internet was better 20yrs. ago. They been here so many times that I just give up! Wish I could get something else but they have this market cornered!

 – About 2 weeks ago.

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday....

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday.

 – About 2 weeks ago.

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday....

Frontier $@&?ing up my Football today 10/01/2017 Manchester Connecticut. Dumping them Monday.

 – About 3 weeks ago.

Constantly having the internet shut down for no reason. Sometimes it lasts days. It seems that wherever frontier has services, it also has frequent outages. I've been using my mobile data for...

Constantly having the internet shut down for no reason. Sometimes it lasts days. It seems that wherever frontier has services, it also has frequent outages. I've been using my mobile data for weeks now because my internet is so unreliable. Customer service is useless as well.

 – About 3 weeks ago.

they cannot get my bill accurate and they have the worst customer service I've ever experienced. I've had to call them over 10 times for the last three months and they still over charge me and...

they cannot get my bill accurate and they have the worst customer service I've ever experienced. I've had to call them over 10 times for the last three months and they still over charge me and sign me up for services like device insurance that I never asked for. I've asked them to remove the services and they confirm that they have done it but I still see it on my bill. they are horrible. I am going to contact the BBB

 – About 3 weeks ago.

In the Dallas area, I just canceled fios internet,switching too charter-spectrum. I never had so many issues with att, time warner or verizon. it's just too frustrating to be without internet...

In the Dallas area, I just canceled fios internet,switching too charter-spectrum. I never had so many issues with att, time warner or verizon. it's just too frustrating to be without internet for days at a time.

 – About 3 weeks ago.

Do a speedtest you will also find out your not getting half of what you paid for...

Do a speedtest you will also find out your not getting half of what you paid for

 – About 3 weeks ago.

It won't b long and they will be gone. Anybody else interested in starting a kickstarter campaign to raise money to put up build boards to really drive the stock down...

It won't b long and they will be gone. Anybody else interested in starting a kickstarter campaign to raise money to put up build boards to really drive the stock down

 – About 3 weeks ago.

Frontier Communications Corp
NASDAQ: FTR

OVERVIEWNEWSCOMPAREFINANCIALS
11.79 USD -0.52 (4.22%)
Closed: Sep 29, 4:09 PM EDT · Disclaimer
After hours 11.93 +0.14...

Frontier Communications Corp
NASDAQ: FTR

OVERVIEWNEWSCOMPAREFINANCIALS
11.79 USD -0.52 (4.22%)
Closed: Sep 29, 4:09 PM EDT · Disclaimer
After hours 11.93 +0.14 (1.20%)

 – About 3 weeks ago.

ATTENTION ALL FRONTIER CUSTOMERS!!!!! Hi, I will identify myself only as H. I work for Frontier Communications. I get hundreds of phones call from customers who have questions regarding their bill...

ATTENTION ALL FRONTIER CUSTOMERS!!!!! Hi, I will identify myself only as H. I work for Frontier Communications. I get hundreds of phones call from customers who have questions regarding their bill and/or unauthorized charges that were implemented on their bill. This company plans on taking as much as possible from their paying customers, this company is a FRAUD!!!. As Frontier employees, we are forced to sell you all products even if you don't ask for it. We are are threatened of our jobs if we do not attempt to upgrade your services or offer you another product that we already know you don't want. Frontier creates an unfair work place as we are forced to basically screw you guys over...They want to drain every penny they can from you all and they force us to do the dirty work for them. I work in customer service/billing department and I can honestly say, I sympathize with each and every customer that comes in on my line. I have had to deny credits that I know was correct, I have had to remove products that were added on without customers consent, I have sold "cheaper" re-bundle packages that i know will actually increase significantly, I have had to deny a customer a supervisor because they refuse to take the calls, I have watched co-workers struggle to keep it together because WE ALL honestly want to scream the truth every time we get a phone call. This company is corrupt! Starting this month they are implementing a charge for receiving a paper statement if you don't opt out and sign up for auto pay, they raised the price of all television packages by $4.00 for NO REASON, they recently implemented an unnecessary surcharge of $6.00 called the regional sports fee for FIOS and Vantage customer, we are forced to tell you that it is required by FCC law but ITS NOT! It's bogus and just their way of collecting more money. Ladies and gentlemen, this company is terrible! They treat their customers and their employees unfairly and they do not sympathize what so ever! Personally I wanted to take my time to let you know that I sincerely apologize for what I have been forced to do and tell you. I quit this job today because I will no longer work for a company who will steal from their customer and treat them so badly. I am taking a stand for you. If you have a choice, stay away from Frontier Communications. They will ruin you. - Sincerely, H.

 – About 3 weeks ago.

Frontier in Marshfield Wi SUCKS!! Don't ever get stuck having a guy by the name of Donald Sebastian help you as he is unreliable and doesn't do the job right. He was trouble shooting a cable...

Frontier in Marshfield Wi SUCKS!! Don't ever get stuck having a guy by the name of Donald Sebastian help you as he is unreliable and doesn't do the job right. He was trouble shooting a cable outside when all of a sudden he left and didn't come back for 3 hours. I asked where he went and he said he had a personal matter to take care of!! Can you imagine that? I bet his boss doesn't know about that.Turning him in as thats just wrong to leave me standing there waiting for him to get my cable fixed so my family could have cable and internet. BS.

 – About 3 weeks ago.

So I decided to dump directv since their prices went up and service went down after the at&t merge.
After four phone calls to frontier sales they made an OK offer, it wasn't awesome, but it...

So I decided to dump directv since their prices went up and service went down after the at&t merge.
After four phone calls to frontier sales they made an OK offer, it wasn't awesome, but it would never change.
It was for their 75/75 internet, and the top TV package, with a DVR, and additional device, to run two sets.
The installer came out and didn't know anything about the TV, and refused to even call the office to check it out.
I made six calls over the next three weeks with no resolution.
One of the reps I spoke to did everything but call me a liar, two others hung up when they tried talking me into ordering new TV and adding it to my "existing" internet, when I refused to accept more charges, they just hung up.
Two others put me on hold, after 30 minutes on hold I hung up, and the last one disconnected while I was on the second extended hold.

I own and operate a construction firm. I understand the logistics they deal with everyday, and I do not ever take out my frustrations on another human, especially when the customer service person I'm talking to has never heard of me, had nothing to do with the error, and does not deserve to be disrespected just because I have a wild hair out of place, Especially after being the recipient of such blind anger, I go out of my way to be polite, so the folks I spoke to had absolutely no reason to hang up or become upset.

It has been one month since the new service and I just received the bill.
Not only did they charge me for the TV service I am not getting, they did not discount or bundle it, and are trying to charge me over $400 a month, listing every single item as an 'a la carte charge.

I could have understood if they had only tried billing for the TV service at the price agreed on, I still would not have paid it, but I would have understood how that could happen.

By totally eliminating the price structure that was agreed on, refusing to accept their responsibility in their error, and their over the top rude and confrontational posture, they have demonstrated their complete lack of any customer service acumen.

If anyone is considering entering into an agreement with Frontier and is reading this note while performing due diligence research, I can only send a heartfelt warning to stay away.
The frustration alone is not worth it, and to make everything worse, the robot menu you are forced to contend with before you are finally sent to a human is highly glitchy, so you might wind up calling three or four times before you even the the opportunity to be put on hold for 45 minutes or more, only to have the line go dead.
I have been promised twice that they then cancelled without notice or explanation.
You will wind up putting your life on hold for weeks, waiting for a simple service, as the insanely dysfunctional and bureaucratically bloated Frontier corp stumbles through their day.

 – About 3 weeks ago.

I echo the complaints on Frontier. And YES we had no service for about 10 hours yesterday the 25 of Sept. And all Frontier will do is offer $5.70 plus tax for the days outage. This is bad business...

I echo the complaints on Frontier. And YES we had no service for about 10 hours yesterday the 25 of Sept. And all Frontier will do is offer $5.70 plus tax for the days outage. This is bad business and unethical. I wish we as consumers had more power over this. They suck!

 – About 3 weeks ago.

Frontier sent me the bill for 2 months of service after I cancelled it. The payment history is visible online including cancellation date. But, still they generated bill and want me to pay for the...

Frontier sent me the bill for 2 months of service after I cancelled it. The payment history is visible online including cancellation date. But, still they generated bill and want me to pay for the service that I did not have.

 – About 3 weeks ago.

So my entire city is down. I kid you not the entire city of Camarillo has no internet....

So my entire city is down. I kid you not the entire city of Camarillo has no internet.

 – About 3 weeks ago.

I Hate, Hate, Hate Frontier Internet powered by Yahoo!!!!! For days I have been unable to connect to websites and gmail, Facebook, name it. Last time I called, about 2 weeks ago, I heard a recorded...

I Hate, Hate, Hate Frontier Internet powered by Yahoo!!!!! For days I have been unable to connect to websites and gmail, Facebook, name it. Last time I called, about 2 weeks ago, I heard a recorded message that blamed lousy service on Hurricane Harvey. I live in Rochester, NY! What in the devil's name has power disruption in FL got to do with Rochester, NY?
As soon as I am switched to a local service provider (Greenlight), I am cancelling Frontier. Last year I had a 9-day period with no landline because someone did not plug something in correctly on a board somewhere in my area. Excuse was that there was no money left for overtime because it was nearing yearend.
Clearly the customer, who has her payment automatically paid thru the bank, doesn't matter.
Shame on the CEO for allowing bad business practices persist despite a slew of very disgusted and furious customers.

 – About 4 weeks ago.

Frontier Communications. What a farce. Should be Frontier Miscommunications. Reasons: terrible support. Some problems got me routed through as many as 8 techs. One such problem arose after...

Frontier Communications. What a farce. Should be Frontier Miscommunications. Reasons: terrible support. Some problems got me routed through as many as 8 techs. One such problem arose after Grandfather equipment (cable box, modem) was removed/replaced with new, "faster" devices. Suddenly service to areas within my house that were previously active would no longer work. Tech #9 informed me that I probably needed "Extenders" at $40 in order to get the heretofore existing signals. Another problem: land line services twice mysteriously removed, requiring 7work days to "reinstall." Cancelled the service, in doing so made certain to document every step of the process, even send "closing" statement Express Mail to Cincinnati, OH, just to make sure payment was received prior to payment deadline. Dealing with Frontier can be deadly.

 – About 4 weeks ago.

I also am receiving a 2nd bill nearly 2 months after I canceled service with them. They say it is an early termination fee, but I've been with them for a long time and had no idea I was in any...

I also am receiving a 2nd bill nearly 2 months after I canceled service with them. They say it is an early termination fee, but I've been with them for a long time and had no idea I was in any sort of contract with them. Their response: "It's on the bill you receive every month". Wrong! Frontier has cornered the market on the worst customer service ever. I had AutoPay turned on. I told them to make sure it is off and doesn't charge me the extra bill. She said "I can't, because the account is closed". No way to log in and turn it off either. I told her they are not authorized to auto charge that bill. We shall see what happens. We run an internet business and rely on having that internet. When our router went out the best Frontier could offer was 5 to 7 business days to take care of the issue. No local locations for me to pick up a new router. Can't just use any router you can buy in the store (those are only for cable--sheesh). Well, now I'm with a cable provider with local branches, and service within 24 hours. I hope Frontier fails

 – About 4 weeks ago.


Dr. Todd, Thank you again for all that you have done. I initially contact you because I thought that someone had stolen a box of keepsakes out of our garage when our house was broken into last...


Dr. Todd, Thank you again for all that you have done. I initially contact you because I thought that someone had stolen a box of keepsakes out of our garage when our house was broken into last summer. Some of the items had been found and returned but this box was still missing. It had some very valuable antiques in it as well as old family photos and heirlooms. I was devastated when we couldn’t find it. I had the Find a Lost or stolen Item money spells cast and four days later I got a call from my mom who said she had a roof leak and there were some contractors in her attic, while they were up there they had found this box. It was the only box in the attic; she never used her attic for storage so we still can’t explain it other than it was complete and total magick! I am so thankful for what you have given me and my family to remember those that have passed. E-mail:manifestspellcast@gmail.com or manifestspellcast@yahoo.com

 – About 4 weeks ago.

Let me give some ammo for those that are wishing to pursue action against this atrocious company rather than just complaining and whining. As an insider I know some of their procedures and can...

Let me give some ammo for those that are wishing to pursue action against this atrocious company rather than just complaining and whining. As an insider I know some of their procedures and can explain that Frontier has adopted a work at home policy for it's agents that does not protect your financial or personal information from getting into the wrong hands. They now send new and poorly trained agents in their call centers to work at home positions due to no longer being able to house them in the call center for financial reason. It actually costs the company less to have agents work at home than housed in the call center. WHAT THIS MEANS TO YOU: Unlike other companies that forbid electronic or writable devices on their call center floors to prevent shady employees from stealing or selling your personal, private and financial information, frontier sends agents to work at home with little to no supervision on safeguarding your information. Think about that when you talk to someone that seems shady, uninformed or poorly trained, yes there are no safeguards in place to keep your information private. So on top of cramming your account with unauthorized services your credit cards, banking info, CPNI and social are in those same agents hands and they can log into their corp VPN anytime to use it.

 – About 4 weeks ago.

Frontier is beyond bad. After being on hold for 45 mins, the poor customer service rep came on and could hardly communicate due to a stuttering problem. I felt bad as he was trying his best but he...

Frontier is beyond bad. After being on hold for 45 mins, the poor customer service rep came on and could hardly communicate due to a stuttering problem. I felt bad as he was trying his best but he must get abused a lot since this company sucks so bad. They need to hire more employees and pay them more to get a certain level of competency before they literally go out of business. Verizon Fios was the best experience and Frontier Fios is the absolute worse! Hard to believe its the same product but shows what poor management can do to f*ck up something good..

 – About 4 weeks ago.

I cancelled with Frontier because they stink so bad! Now they want to charge me for cancelling their service that they lied about, and which is horrible (customer service as well). Has anyone else...

I cancelled with Frontier because they stink so bad! Now they want to charge me for cancelling their service that they lied about, and which is horrible (customer service as well). Has anyone else been charged for cancelling crappy service? I guess they're so ticked that you cancelled, they can do nothing else but to charge you for it. It is like a stupid tax on those who chose to use their services to begin with.

 – About 4 weeks ago.

I'm studying Networking at the college I go to, and there is a ton of online course work. It's all really functional and modern, but the problem is that modern is too much for Frontier....

I'm studying Networking at the college I go to, and there is a ton of online course work. It's all really functional and modern, but the problem is that modern is too much for Frontier. Ironically, I can't do my networking homework at home because my ISP has terrible networking practices. The copper wire I'm on is so over-sold that it takes up to a minute to load a google search. And of course, since there's no other ISP options in my area, I will be stuck going to the library to do schoolwork like it's the twentieth century or a third world country. The way Frontier functions is terribly crooked, and I have not hated any one thing more than them.

 – About 1 Month ago.

DO NOT USE CHAT FUNCTION, AS IT IS ALL OUTSOURCED OUT OF THE USA. THEY DO NOT KNOW WHAT THEY ARE DOING. GET A TROUBLE TICKET NUMBER ASSIGNED IF THEY GIVE IT TO YOU (FAT CHANCE) AS THEY HAVE TO TRANSER...

DO NOT USE CHAT FUNCTION, AS IT IS ALL OUTSOURCED OUT OF THE USA. THEY DO NOT KNOW WHAT THEY ARE DOING. GET A TROUBLE TICKET NUMBER ASSIGNED IF THEY GIVE IT TO YOU (FAT CHANCE) AS THEY HAVE TO TRANSER YOU BACK TO THE USA, THERE TO START YOUR CONVERSATION OVER FROM THE BEGINNING. Just get the trouble ticket number, then demand their EIN, employee identification number to add to your FCC complaint that you can file online. FCC will want to settle it INFORMALLY at 1st, tell them that unless they actually get what you want, that you want an OFFICIAL FORMAL COMPLAINT. That is where the FCC starts fining them. Don't forget your local BBB! FYI, if you see complaints from OTTAWA CANADA, they are from Southern California.

 – About 1 Month ago.

Frontier in West Virginia is an absolute joke!!!
-
These incompetent clowns have BRIBED their way into hundreds of millions in government grants and have in fact DESTROYED internet service...

Frontier in West Virginia is an absolute joke!!!
-
These incompetent clowns have BRIBED their way into hundreds of millions in government grants and have in fact DESTROYED internet service in West Virginia!!!
-
They literally had state politicians ON THEIR PAYROLL when these grants got awarded!!!!!
-
How is it that these politicians are STILL in office and not in Federal PRISON!!!!!!
-
This THEFT of hundreds of millions of tax dollars MUST be accounted for!!!
-
Had this grant money been awarded to one of the DOZENS of other viable bidders, West Virginia would be FIRST in rural internet service instead of LAST!!!!!
-
These criminals MUST held accountable!!!!!!!

 – About 1 Month ago.

Horrible company. 2 weeks ago called to cancel tv service and keep only Fios. 5 contacts later and many broken promises to compensate for time and frustration, issue still UNRESOLVED! I will be...

Horrible company. 2 weeks ago called to cancel tv service and keep only Fios. 5 contacts later and many broken promises to compensate for time and frustration, issue still UNRESOLVED! I will be cancelling. I use the live chat and screenshot the conversations. I have them confirm the chat ID# as well. They don't care. They simple do not give a sh!t.

 – About 1 Month ago.

DO NOT use Frontier if possible! Every Chat has made things worse. Hoping this 5th try worked. In trying to eliminate unwanted junk in bundle, each of 4 consultants added and changed things that added...

DO NOT use Frontier if possible! Every Chat has made things worse. Hoping this 5th try worked. In trying to eliminate unwanted junk in bundle, each of 4 consultants added and changed things that added an unwanted voicemail, eliminated things I wanted, and didn't eliminate things I need. They each gave different prices but none could send me a list of what would be included. I had to wait for the order to appear on my account to realize I'd been screwed again. For example, I noticed they were planning to come change out my DVD boxes from Enhanced to Standard. I had no idea and had to tell them I don't want to change. I imagine that consultants must get paid every time they rebundle so they benefit when you have to change it again and again to get it right. Looking at other companies .

 – About 1 Month ago.

I just cancelled this service for many of everyone's same issues and intend to take them to court ...

I just cancelled this service for many of everyone's same issues and intend to take them to court

 – About 1 Month ago.

Is anyone stupid enough to get sucked in with their $80/per month deal? They are not going to be around much longer with their high churn rate. California's management team are former...

Is anyone stupid enough to get sucked in with their $80/per month deal? They are not going to be around much longer with their high churn rate. California's management team are former MCI/Worldcom bankruptcy survivors. No thanks. No wonder all the former GTE management bailed when this disaster happened.

 – About 1 Month ago.

I have been trying to get my monthly service adjusted since May when they promised they would reduce it from $260/month to $167/month. I call every month because the bill hasn't been adjusted...

I have been trying to get my monthly service adjusted since May when they promised they would reduce it from $260/month to $167/month. I call every month because the bill hasn't been adjusted and every month they tell me it will be fixed and it isn't. So I spend an hour with customer service each month as they apologize but then the problem isn't fixed. It's the worst customer service I have ever encountered. I'd like to somehow get them called out in the press.

 – About 1 Month ago.

Finally cancelled their shitty service a month ago, paid my last bill and what do they do? Send me another f%@king bill as if I never cancelled. ...

Finally cancelled their shitty service a month ago, paid my last bill and what do they do? Send me another f%@king bill as if I never cancelled.

 – About 1 Month ago.

I just chatted with them to get an estimate to restore my service. The idiot has no estimate and proceeds to tell me there was a hurricane. No shit Sherlock. Worst ISP on earth. As much as I hate...

I just chatted with them to get an estimate to restore my service. The idiot has no estimate and proceeds to tell me there was a hurricane. No shit Sherlock. Worst ISP on earth. As much as I hate Charter I'm going back to them as soon as I can.

 – About 1 Month ago.

In response to the person from DELTONA, FL. The issue is that 1) we can't cancel because Frontier is the only available in our areas. so if we cancel, we have no internet. 2) You try calling...

In response to the person from DELTONA, FL. The issue is that 1) we can't cancel because Frontier is the only available in our areas. so if we cancel, we have no internet. 2) You try calling Frontier and getting a hold of ANYONE from management. This is virtually impossible due to the run around customer service will give you after waiting on hold for over an hour and going through speed test every single time you call in or call back. We've all tried. 3) In the future, you should probably just keep your opinions to yourself on things that you know nothing about. Makes you sound less ignorant.

 – About 1 Month ago.

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube....

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube.

 – About 1 Month ago.

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube....

Complete shit service. Actually probably one of the worst internet companies even though they all screw and don't even have the courtesy to give us lube.

 – About 1 Month ago.

Frontier is so shitty and bad, I dont get the internet I pay for, I get about 90% less than what I am supposed to be getting. Every couple months the modem burns out and I have to replace it, not to...

Frontier is so shitty and bad, I dont get the internet I pay for, I get about 90% less than what I am supposed to be getting. Every couple months the modem burns out and I have to replace it, not to mention how many times the internet goes out when you do anything even remotely demanding. When gaming the internet is further shit and I will get ping of 70-1000+ for no apparent reason at any time. I cant change this shit internet because they are the only provider around me.

 – About 1 Month ago.

They still suck. I'm logging most hours via twitter. https://twitter.com/Frontier_Speeds...

They still suck. I'm logging most hours via twitter. https://twitter.com/Frontier_Speeds

 – About 1 Month ago.

My WiFi was very slow so I reset it, good idea right? Nope. It made it even worse. I have internet and every light is on, but now it doesn’t even work. I can connect to the WiFi and it says...

My WiFi was very slow so I reset it, good idea right? Nope. It made it even worse. I have internet and every light is on, but now it doesn’t even work. I can connect to the WiFi and it says there’s service, but still no internet

 – About 1 Month ago.

I've been a customer for less than a month, already have gone 4 days in that time with no internet, just goes out for 8-24 hours at a time. Can't pay my bill online because the website says...

I've been a customer for less than a month, already have gone 4 days in that time with no internet, just goes out for 8-24 hours at a time. Can't pay my bill online because the website says "Error call customer support" in 3 different browsers, flash and java are up to date... Can't pay my bill on the phone because I've been on the line for 73 minutes and no answer still. And the best part, it's not even good internet, my previous ISP was horrible as well, bad customer service, bad pricing, bad data caps, etc, BUT at least I got 100mbps with them, with frontier I barely get 9. That was fast in what? 2003? I don't think I'll be a customer for long, I mean, I don't want to go back to my old ISP, but I'd rather pay twice as much, but get literally 10 times the speed.

 – About 1 Month ago.

Hudson Mi.
Only provider in area, same story - very frequent internet drops, keep rebooting the modem.The service people can't do anything and they are VERY frustrated about it. I would hate...

Hudson Mi.
Only provider in area, same story - very frequent internet drops, keep rebooting the modem.The service people can't do anything and they are VERY frustrated about it. I would hate to work for Frontier. lots of angry customers and they can't do anything because of Frontiers antiquated failing hardware. Frontier promising upgrades to the system for over 5 years and does NOTHING.

This weeks problem? The infamous flashing red "internet" light on the modem! It's like a game..... Every time the internet abruptly goes from 500KBPS to zero go look at the pretty blinking red light and hit the power switch and hope for the blue light (green on older modems) if it comes up blue you won the game!!!!! Your prize? slow internet for another 5 -10 minutes.

To all the Frontier service employees: I know it's not your fault. Frontier makes you lie to us about future upgrades, and sends you out to do "repairs" that wont fix anything. I've worked for a few unethical crap companies and quit asap. It sucks but hopefully a better opportunity will come to you someday.

 – About 1 Month ago.

7 Months same problem from the asswwipes Frontier cannot call me back at all.......phone does NOT RING from their 8009218101 which is number I call. As I said phone does NOT RING, and CALLER ON TV...

7 Months same problem from the asswwipes Frontier cannot call me back at all.......phone does NOT RING from their 8009218101 which is number I call. As I said phone does NOT RING, and CALLER ON TV shows them calling in, NOT regular caller ID box that shows nothing. I see number calling on TV, answer phone nothing thjere except dialtone. 7 MONTHS. Called Richard COLES who answeres the 8009218101 number who is located on HOUSTON TEXAS and told him everything I just typed here. Gave him my phone number, told him to test line and call me, well ONLY thing happened is That FIOS caller ID on TV, phone did NOT ring , and of course TV caller read 8009218101, Regular caller ID box did NOT register call at all.
Figueres. Filed complaint with FCC. Let them try and get out of this. Right!!!!!!!
Was also told 2 week wait to dispatch anyone out. Figueres.

 – About 1 Month ago.

The worst internet provider on the planet! Have to constantly unplug the the piece of shit modem to try and get service back. Their customer service is great, but they are still among the worst...

The worst internet provider on the planet! Have to constantly unplug the the piece of shit modem to try and get service back. Their customer service is great, but they are still among the worst providers. I'll be cancelling very soon.

 – About 2 months ago.

We used to get DIY Channel and now that we have frontier they want us to pay more for DIY. f%@k frontier....

We used to get DIY Channel and now that we have frontier they want us to pay more for DIY. f%@k frontier.

 – About 2 months ago.

I had FIOS and was very satisfied till frontier got involved last year. It's amazing how they f%@ked it up.
I'm currently looking for another provider and will leave them just as soon as...

I had FIOS and was very satisfied till frontier got involved last year. It's amazing how they f%@ked it up.
I'm currently looking for another provider and will leave them just as soon as I can.

 – About 2 months ago.

For MONTHS now, on our BUSINESS LINE (which we are dependent on to make a LIVING), people cannot seem to leave us messages. Either they go to leave a message and get a dial tone, or in the middle of...

For MONTHS now, on our BUSINESS LINE (which we are dependent on to make a LIVING), people cannot seem to leave us messages. Either they go to leave a message and get a dial tone, or in the middle of the message it cuts off and they hear a dial tone. Also when we try to retrieve messages, right in the middle there's a beep, beep, beep and then it cuts off. The worst part about this is we don't always know when it's happening or how often it's happening.

Also my husband's business computer is having a lot of problems lately and after reading other comments on this site, I wonder if it's Frontier causing them.

Does anyone have an alternative for internet/phone/TV that they're happy with?

 – About 2 months ago.

Holy f%@king shit, where do I begin...

In order to get a MEDIOCRE signal, I have to literally SIT NEXT TO THE GODDAMN ROUTER.

Often times, I just give up and use my...

Holy f%@king shit, where do I begin...

In order to get a MEDIOCRE signal, I have to literally SIT NEXT TO THE GODDAMN ROUTER.

Often times, I just give up and use my cellular data instead of Frontier, as it is waaaaaay faster and more reliable.

Suck a bag of dicks Frontier

 – About 2 months ago.

I've decided to let people know just how bad Frontier is. I've opened 40 tickets in the past year on an 'intermittent' issue for which the evidence (ie router logs, vpn logs,...

I've decided to let people know just how bad Frontier is. I've opened 40 tickets in the past year on an 'intermittent' issue for which the evidence (ie router logs, vpn logs, traceroute logs) is substantial. Frontier has closed every single ticket as 'resolved' after the internet comes on for a brief period of time.

Also, getting this escalated to a second Tier engineer, is impossible. Let's state that again: impossible despite overwhelming evidence it's not the local wiring. They don't seem to understand that at night 2:00am - 6:00am I have nearly perfect service. But starting at 6:00, increasingly, throughout the day, I experience outages. Yet, EVERY time they send me through the same steps to reconcile. That's like a relay race where every baton hand-off starts on lap 1. Ridiculous.

On top of that they continue to charge me for high speed after they've downgraded me to a lower speed. Please understand, in my area there is ZERO competition. If there were, they would never be in business here. Unfortunately, I need synchronous service. Otherwise I would've gone satellite.

Bottom line: spare yourself this CRAP company.

 – About 2 months ago.

So, I cancelled my home landline in early June. June bill came, Frontier owes me $15.52. July bill comes, Frontier owes me $15.52. August bill comes, Frontier owes me $15.52. I talk to them in July...

So, I cancelled my home landline in early June. June bill came, Frontier owes me $15.52. July bill comes, Frontier owes me $15.52. August bill comes, Frontier owes me $15.52. I talk to them in July & August, no help. I email the president 7 head Customer service Executive at frontier, no help. Customer service agents on the phone will not direct my call to the next level of management. I am still waiting, not I am told maybe in 14 business days I might see my refund. But, if I am ever late with my payment to them by even one day, they charge me more 7 report me to the 3 credit bureaus???? YES, FRONTIER SUCKS. Kimber Aderman, Bolton, CT.

 – About 2 months ago.

Instead of bitching about your service why don't you call in, speak with management, or cancel. Get over yourselves lol...

Instead of bitching about your service why don't you call in, speak with management, or cancel. Get over yourselves lol

 – About 2 months ago.

I have no phone or internet...I run my business using Frontier Fios...we are dead in the water and the phone center chimps are telling me they can't guarantee when we will get service...Sept 5th...

I have no phone or internet...I run my business using Frontier Fios...we are dead in the water and the phone center chimps are telling me they can't guarantee when we will get service...Sept 5th is the only date these idiots would give me...is this real?

 – About 2 months ago.

Simply atrocious, as in the city of sherman tx we only have a city approved monopoly ....cable one..... I thought about signing up with frontier. What a joke of a company this is. starting with the...

Simply atrocious, as in the city of sherman tx we only have a city approved monopoly ....cable one..... I thought about signing up with frontier. What a joke of a company this is. starting with the website, going to the auto attend, and finally to the un-trained idiot that answers the phone. As far as i am concerned they can go to hell.

 – About 2 months ago.

The fact that my mom is on facebook on her Ipad and im playing a pubs on COD and im lagging my ass off is such a disgrace and embarrassment and Frontier should really fix their internet BIG TIME of I...

The fact that my mom is on facebook on her Ipad and im playing a pubs on COD and im lagging my ass off is such a disgrace and embarrassment and Frontier should really fix their internet BIG TIME of I suggest they go out of business. It's so bad and I recommend to STAY AWAY FROM FRONTIER SHITTY INTERNET.

 – About 2 months ago.

Running download speeds at a whopping 3 kbps and that's if it's working at all. Techs are constantly coming out to "fix" it and back off 1-2 days later. Incapable of running simple...

Running download speeds at a whopping 3 kbps and that's if it's working at all. Techs are constantly coming out to "fix" it and back off 1-2 days later. Incapable of running simple phone app games...trying to watch videos is an absolute nightmare. Almost had them at my last house but after several calls and 3 months of not showing up to set up the internet moved to another company and it felt like a dream in comparison. Unfortunately they monopolized my current town so if you want internet then you have to suck it up.

 – About 2 months ago.

6 MONTHS and still cannot access my account ON LINE, message states my account is not accessable. Total irresponsible. Bankruptcy can't be too far away. Massive layoffs coming to southern...

6 MONTHS and still cannot access my account ON LINE, message states my account is not accessable. Total irresponsible. Bankruptcy can't be too far away. Massive layoffs coming to southern California. All positions.

 – About 2 months ago.

Trouble customer service, promo team cannot do basic math. Cancel and switch to another shitty company that is cheaper is the only real solution.

...

Trouble customer service, promo team cannot do basic math. Cancel and switch to another shitty company that is cheaper is the only real solution.

 – About 2 months ago.

What a horrible company. Service is terrible, customer service is a joke, and their billing department can't do simple math. It has been an absolute nightmare dealing with Frontier! Do not sign...

What a horrible company. Service is terrible, customer service is a joke, and their billing department can't do simple math. It has been an absolute nightmare dealing with Frontier! Do not sign up for anything with Frontier. You have been warned.

 – About 2 months ago.

In response to the dumb ass commenter from London, KY, USA:

You assume people aren't paying their bills and having their service turned off.
I've been at this employer that...

In response to the dumb ass commenter from London, KY, USA:

You assume people aren't paying their bills and having their service turned off.
I've been at this employer that has a business account for their shitty DSL service. It has never been stable. It's on for a few hours, then stops working. I go to power cycle the box, it works for a few more hours. I've called and had them troubleshoot - they send someone out to dink with their equipment. Problem solved!....uh NO!

Same crap connection, slow, speeds agreed to in a service level agreement are the farthest from.

As far as appointments - Yes, we have you scheduled for such and such day. When that day comes - NO ONE SHOWS UP! At that point, am I totally pissed? Absolutely. Let me remind you, this is for a BUSINESS account. Then: Oh, we'll get you on the schedule...13 days out. What a complete joke.

Frontier - you're burning your customers by (in my opinion) THE WORST CUSTOMER SERVICE EVER!!!

Companies like this need to be put down - you're only in it for the money.
Lastly, I'm a computer tech and when I'm providing service for my customers in areas that are Frontier, and my customer is unfortunate enough to be signed up, as soon as we get to talking about it, I mention an alternative provider and they jump ship faster than a rat on a boat. Frontier - you've made my mind up - and it was easy. Thank you.

 – About 2 months ago.

The best thing you can do is cancel your service. Honestly. If you can run on a hotspot or another carrier you have to in order to wake them up. The only way this gets noticed is a loss of revenue....

The best thing you can do is cancel your service. Honestly. If you can run on a hotspot or another carrier you have to in order to wake them up. The only way this gets noticed is a loss of revenue. It's a simple as that.

 – About 2 months ago.

When will someone launch a class action suit against these guys? I've been in networking for 35 years. I know exactly where the issue is NOT. Yet they continue to send out a technician (20...

When will someone launch a class action suit against these guys? I've been in networking for 35 years. I know exactly where the issue is NOT. Yet they continue to send out a technician (20 times this year alone) to verify the local wiring is ok. Telling them there's a 'pattern' doesn't seem to make headway as they still try to blame a modem or wiring to the DSLam. The problem is their infrastructure, which happens to be the easiest thing to fix. Yet they don't.

This company is not just bad; they rival the worst company I've ever dealt with. Someone needs to figure out a way to get reimbursement + damages (ie lost work) from them. That or some competition. From my reading Frontier is in law suits all over the nation for taking government money and misappropriating the funds. Including here in WV. But, there's some bean counter at that company, that obviously has the government duped. If I had an alternative, I would have dumped Frontier a long time ago. But I don't.

I'm thinking of doing a traffic slam on Google and Yahoo with 'Frontier Communications Suck'. After a million hits, I'm sure Frontier will start to take this seriously.

 – About 2 months ago.

My internet has been on and off for about 6 months now and I've had 4 different techs come out and tell me they have fixed the problem. They repair last for about a day or 2 and there I am again...

My internet has been on and off for about 6 months now and I've had 4 different techs come out and tell me they have fixed the problem. They repair last for about a day or 2 and there I am again rebooting over and over and over. I'm not a fan of Spectrum but I'm desperate.

 – About 2 months ago.

Frontier is the pits. I can't believe they get away with the lousy service they provide. Apparently they make more MONEY from the commercials than from us poor fools who send our payments every...

Frontier is the pits. I can't believe they get away with the lousy service they provide. Apparently they make more MONEY from the commercials than from us poor fools who send our payments every month. My only alternative is Spectrum and I don't know if they are any better, but it's worth a try. It's quite apparent that these cable "Providers" make more money from advertisers than they do from us slaves who are stuck with their terrible service.

 – About 2 months ago.

After finally getting rid of frontier I have a wonderful life, I spent 3 years of hell with them, poor service, horrible customer service, high prices, I was with Direct tv for 6 years prior, which...

After finally getting rid of frontier I have a wonderful life, I spent 3 years of hell with them, poor service, horrible customer service, high prices, I was with Direct tv for 6 years prior, which also was a nightmare, but I have to say frontier was by far the worst experience EVER! NEVER get frontier! NOW I have to wait 3 month for them to mail me a check for $75 that was credit from canceling. I had auto pay, the day I cancelled they went ahead and paid the account, or should I say over paid themselves, NOW I HAVE TO WAIT 3 months to get my money back! Disgraceful, good riddance frontier, may you die a slow death!

 – About 2 months ago.

We've had Frontier internet and TV service for a year and a half. We started having problems with our internet connection 6 months ago, we going to upgraded modem and we thought the problem went...

We've had Frontier internet and TV service for a year and a half. We started having problems with our internet connection 6 months ago, we going to upgraded modem and we thought the problem went away. We've had intermittent TV problems ever since we had our service-connected. We figured that the two were not related but seeing as how we're on fiber they definitely are. Now we lose connection daily regardless of time for a few minutes at a time. I've been on the phone with these Yahoo's for hours and hours, they finally came out and swap the Box on the side of the house and it did not fix the problem. Seems to me their old equipment can handle the bandwidth required for the user base in this area, or on the west coast in general. Luckily we're not in the contract so we'll be looking at other options although I was looking to avoid Comcast. We're in Marysville Washington.

 – About 2 months ago.

We have Frontier where we live, only option available. We CONSTANTLY have internet outages (exclamation point next to wifi bars), and keep getting told that we are in a high usage area. They insist...

We have Frontier where we live, only option available. We CONSTANTLY have internet outages (exclamation point next to wifi bars), and keep getting told that we are in a high usage area. They insist that they know there is a problem and that they are working on it. We lose connection everyday, regardless of time, so telling us there is high traffic is a flat out lie! 4am, 5pm, 11AM, it doesn't matter!

 – About 2 months ago.

I called to cancel service and they lowered monthly fee by $30 and increased the internet from 25/25 to 75/75, so I stayed. I have phone, cable, and TV with Frontier. On 8/17, they cancelled my phone...

I called to cancel service and they lowered monthly fee by $30 and increased the internet from 25/25 to 75/75, so I stayed. I have phone, cable, and TV with Frontier. On 8/17, they cancelled my phone by mistake. I called and they said it would be fixed on the weekend. I called Sunday and they said it would be fixed Monday, 8/21. I called today on 8/22 and they said they need a Verizon person to come out and the time I have it scheduled for is on 9/12. So, they want me to wait 3 weeks without phone service. When asked why, they told me that their focus is on the new customers through promotions and they just don't have enough people to do service calls. HORRIBLE. WHAT TYPE OF CUSTOMER SERVICE IS THIS!

 – About 2 months ago.

Have DSL, only option available. Paying for 6mps and getting 1.7 on a good day. For the last week not service in the evenings at all. Customer service said that I am in a high congestion area and...

Have DSL, only option available. Paying for 6mps and getting 1.7 on a good day. For the last week not service in the evenings at all. Customer service said that I am in a high congestion area and probably have to live with no internet service in the evenings.
Then what the hell am I paying for ! Old equipment, spending no money on upgrades.
Customer service was friendly and honest but apparently there is not fix coming anytime soon. They keep adding more customers but not upgrading the equipment or lines. Phone service it also dropped constantly. Wish I had a better option.

 – About 2 months ago.

All of you complaining about Frontier, believe me I understand you completely. My story is too long to tell. What I don't understand is, why are you staying with them....

All of you complaining about Frontier, believe me I understand you completely. My story is too long to tell. What I don't understand is, why are you staying with them.

 – About 2 months ago.

Frontier's "customer service" reps will say anything but do nothing to solve your problem. Our phone and internet has been out for two months! Since their stock is in the toilet, I suggest...

Frontier's "customer service" reps will say anything but do nothing to solve your problem. Our phone and internet has been out for two months! Since their stock is in the toilet, I suggest we all buy one share and go to the next stockholder meeting and make some noise.

 – About 2 months ago.

Their support is so bad. We've been having problems for months now. It shuts off every night after 9 PM and continues to shut on and off. They keep delaying a technician to come out and reinstall...

Their support is so bad. We've been having problems for months now. It shuts off every night after 9 PM and continues to shut on and off. They keep delaying a technician to come out and reinstall the wiring. So we have to deal with it shutting off 20 times every night. To make things worse we have to run down stairs flip the switch wait 1 minute. And 5 minutes later it's already off. They are so lucky no one else runs internet where I live so we are stuck with them. If we could I'd stop using it ASAP

 – About 2 months ago.

Franklin, NC

EVERYONE SHOULD CALL TECH SUPPORT RIGHT NOW AND HAVE THEM CHECK MB PROVISON. I JUST FOUND OUT THAT EVEN THOUGH I PAY FOR 12MB A MONTH I ONLY HAD A 3 MB PROVISION. WHEN I...

Franklin, NC

EVERYONE SHOULD CALL TECH SUPPORT RIGHT NOW AND HAVE THEM CHECK MB PROVISON. I JUST FOUND OUT THAT EVEN THOUGH I PAY FOR 12MB A MONTH I ONLY HAD A 3 MB PROVISION. WHEN I FINALLY GOT TO TALK TO A MANAGER I WAS INFORMED IT WASNT THERE FAULT I HAD DEFAULTED ROUTER!

THAT THEY SENT ME 3+ YEARS AGO,

Now somehow the router is magically not defaulted and my internet speed just tested @ 6.56mb.

When I asked to be refunded for the past 36 months of paying for 12mb and being provisioned to 3 "because of my defaulted router that was magically fixed" I was told that they can only credit back 3 months. So are crediting me 30.00 on my next bill. I do not see how they can get away this. He even said that they are aware of some of these "defaulted routers"

 – About 2 months ago.

Months of trying to get my internet fixed. Three years of phone and internet problems. Anyone have any suggestions?...

Months of trying to get my internet fixed. Three years of phone and internet problems. Anyone have any suggestions?

 – About 2 months ago.

Their on demand is a pile of crap! Outside of the fact that the remote has like a 3 second delay - I have 80 mb down and watching on demand is like watching a pixel fest. The streaming is so poor you...

Their on demand is a pile of crap! Outside of the fact that the remote has like a 3 second delay - I have 80 mb down and watching on demand is like watching a pixel fest. The streaming is so poor you can barely see the picture - much less hear it. Frontier sucks!

 – About 2 months ago.

They succ...

They succ

 – About 2 months ago.

Frontier is sad due to poor Corporate and local management. The ones losing out are the guys working outside. More important customer's do not matter anymore! Speaking from 20 yrs of experience !...

Frontier is sad due to poor Corporate and local management. The ones losing out are the guys working outside. More important customer's do not matter anymore! Speaking from 20 yrs of experience ! Will not last another year!

 – About 2 months ago.

Florida!!!

Move to Spectrum, they will pay your Early Termination Fees!!!! I moved and I finally have internet and phone at the same time!!! Calling Frontier was so bad, that it...

Florida!!!

Move to Spectrum, they will pay your Early Termination Fees!!!! I moved and I finally have internet and phone at the same time!!! Calling Frontier was so bad, that it actually made me sick. After my last call, I just told them to cancel, I will pay the the ETF no matter what... To my surprise Spectrum picked the fees!! If I don't have to hear the word Frontier any more, I will be a happy person...

 – About 2 months ago.

So frustrating I'm the only person using the wifi on a iPad and it drops all day and night has to reload and just freezes I shut my iPad off about 2 times a day hoping that will help it dosent i...

So frustrating I'm the only person using the wifi on a iPad and it drops all day and night has to reload and just freezes I shut my iPad off about 2 times a day hoping that will help it dosent i can't use this or my iPhone in my own room it just drops really frontier you want your money I would like the service YOU PROMISED your service is overrated no star rating 0

 – About 2 months ago.

We have something wrong with each service frontier "provides" for us! We can't get them
out to fix anything. Every time we spend an hour on the phone to schedule someone to repair...

We have something wrong with each service frontier "provides" for us! We can't get them
out to fix anything. Every time we spend an hour on the phone to schedule someone to repair the problems with their equipment, no one shows up or even calls us. We spent the entire weekend attempting to get anyone to show for appointments that were confirmed, only to be told after they no show that "the ticket was input incorrectly", or they tell us that he technician call us on our home phone...(THE HOME PHONE THAT DOESNT WORK THAT THEY ARE SUPPOSED TO BE FIXING), or they show up on the wrong day!?! WTF!?

Then we get the run-around again....

 – About 2 months ago.

The entire Cameron West Virginia area has been without phones or internet for more than 24 hours!

We KNEW Frontier would never dispatch anyone till Monday since they refuse to pay out...

The entire Cameron West Virginia area has been without phones or internet for more than 24 hours!

We KNEW Frontier would never dispatch anyone till Monday since they refuse to pay out overtime!

It is a fiber optic cable cut that has left thousands without 911 service

And since Frontier's lousy network is used to feed the Cell towers, we also have no cell service!!!!

It's like living in the 1800s!!!!

You have to either drive to town to contact the fire department or try and contact someone on the CB channel 9!!!!!

 – About 2 months ago.

Frontier f%@king sucks! Worst customer service I've ever had, Holy shit they were so rude....

Frontier f%@king sucks! Worst customer service I've ever had, Holy shit they were so rude.

 – About 2 months ago.

Got FIOS and they are telling me no tech guy available until 5 days from now. No phone, tv, or internet but I always see 2 or 3 repair trucks sitting for 2 to 3 hous at Taco Bell or Jack in the Box. ...

Got FIOS and they are telling me no tech guy available until 5 days from now. No phone, tv, or internet but I always see 2 or 3 repair trucks sitting for 2 to 3 hous at Taco Bell or Jack in the Box. Frontier has the worse service..

 – About 2 months ago.

This is the WORST ISP I HAVE EVER HAD. The internet drops on a daily basis. I have to unplug it and read plug it in. The other day it went completely out and the idiots on the phone try to tell me...

This is the WORST ISP I HAVE EVER HAD. The internet drops on a daily basis. I have to unplug it and read plug it in. The other day it went completely out and the idiots on the phone try to tell me THAT I change some dumbass settings in the modem and that's why I had no internet! OKAY? THEN proceeded to inform me that there will be a charge for a tech to come out. WHAT THE f%@k!? SO you provide shitty ass service then blame me and tell me you are going to charge ME to fix it? f%@k YOU FRONTIER! 🖕

 – About 2 months ago.

My idiot plumber accidentally severed my FIOS line. Takes Frontier 3 days to come out and confirm that it's cut (like I said). Takes another day for a different crew to come out and confirm it....

My idiot plumber accidentally severed my FIOS line. Takes Frontier 3 days to come out and confirm that it's cut (like I said). Takes another day for a different crew to come out and confirm it. Now scheduled for 7 more days out to get a buried line crew to come replace it. Been on hold waiting for a supervisor for almost 40 minutes. I'm going to bash my head through my monitor soon.

 – About 2 months ago.

It's August 11th and STILL NO PHONE!!!!
It has been OVER 2 MONTHS and they still haven't figured out how to fix it! There are 50 customers here in Fort Ashby WV with the same problem....

It's August 11th and STILL NO PHONE!!!!
It has been OVER 2 MONTHS and they still haven't figured out how to fix it! There are 50 customers here in Fort Ashby WV with the same problem. UNBELIEVABLE!!!! I feel like I'm living on another planet. It's doing no good dealing with Michele Santos, the Senior Manager Customer Service either.

Jul 13, 2017 – About 4 weeks ago.
Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and couldn't call 911? I can maybe place 1 or 2 calls if I'm very lucky in a day and then my phone goes dead! No one can call me either. They have been working on this for an entire month now. We have been dealing with the company's Senior Manager Customer Service and still no progress. We are not the only one with this problem, everyone in my area is affected. I have had it with Frontier. Maybe I will look into an online phone service because there is no other company.

 – About 2 months ago.

They jammed a 3 year contract on me without me knowing. I requested for each/every change I wasn't on a contract, no term fee and they agree. This was verbally over the phone. Went to cancel 1...

They jammed a 3 year contract on me without me knowing. I requested for each/every change I wasn't on a contract, no term fee and they agree. This was verbally over the phone. Went to cancel 1 month ago and told there's a $150 charge. I said "but but you said there never was..." and they said "what times did we say that?". I said every time over the last 2 years, I don't remember the exact times/dates! Their response was I can cancel and then dispute the $150 fee, and they'll bring up call logs. Is this crazy customer service or what!?

 – About 2 months ago.

I'm paying for 50/50 download/upload and I'm lucky if I get 10/10 on wireless. I hope Frontier loses it's license in Florida...or enough people cancel their subscripions they go out of...

I'm paying for 50/50 download/upload and I'm lucky if I get 10/10 on wireless. I hope Frontier loses it's license in Florida...or enough people cancel their subscripions they go out of bussiness in Florida. THE WORST PROVIDER EVER.

 – About 2 months ago.

Frontier SUCKS!!! Try to place an order for new service...I'm an existing customer with great history for over 10 years. They cancelled my order twice...people keep calling me but no way to...

Frontier SUCKS!!! Try to place an order for new service...I'm an existing customer with great history for over 10 years. They cancelled my order twice...people keep calling me but no way to reach them back. Called customer service today and they want to place another order and another credit check....they suck and I'm heading to anyone else...I've wasted hours trying to order new service and since they took over for Verizon the quality of service sucks...I miss Verizon!!!!

 – About 2 months ago.

No phone or internet for 1 week. Repair person never showed up. There needs to be more that us consumers can do other than just complain!
If everyone who has these issues would contact the...

No phone or internet for 1 week. Repair person never showed up. There needs to be more that us consumers can do other than just complain!
If everyone who has these issues would contact the FCC then maybe we can get some service!

 – About 2 months ago.

Commit time 3-4 or 5 days out, tell FTR you have a heart monitor and need your services, they will medical expedite you service call...

Commit time 3-4 or 5 days out, tell FTR you have a heart monitor and need your services, they will medical expedite you service call

 – About 2 months ago.

Wanted to setup a simple home server as I have in the past with other ISP's. Turns out all unsolicited inbound traffic on all ports is blocked. Security reasons they said. BULLSHIT!! ...

Wanted to setup a simple home server as I have in the past with other ISP's. Turns out all unsolicited inbound traffic on all ports is blocked. Security reasons they said. BULLSHIT!!

 – About 2 months ago.

17 months of the worst service anywhere. I cannot access my account on line as they say account is not accessable unless you resign in at LEAST 6 times...this is to get ANY information on account. ...

17 months of the worst service anywhere. I cannot access my account on line as they say account is not accessable unless you resign in at LEAST 6 times...this is to get ANY information on account.

 – About 2 months ago.

FYI....Frontier does share your personal credit info with people in El Salvador. Your name, address, DOB, SS# is in the hands of anyone in that center in El Salvador and they use handwritten forms. ...

FYI....Frontier does share your personal credit info with people in El Salvador. Your name, address, DOB, SS# is in the hands of anyone in that center in El Salvador and they use handwritten forms.
My girlfriend works for them and I hear the support team for sales reps she has to call to get help with orders. Which is almost every order because the systems they sales reps have to use are circa Windows 95. And crashes all the time. Everytime she calls to get help with orders it is EL Salvador. They have admitted to her on more than one occasion that they are writing all this information down. People who work there tell their families not to sign up because of this info is going to who knows what cartel in south america. Your credit info is up to highest bidder in South America.

 – About 3 months ago.

Sorry Frontier...your new offer of $80 a month for two years is a joke...too little too late. You think you will be around for another two years? I doubt you will be around another two months.

Sorry Frontier...your new offer of $80 a month for two years is a joke...too little too late. You think you will be around for another two years? I doubt you will be around another two months.
Your new earnings report shows another huge drop of customers. The question now is who will buy you in the upcoming fire sale?

 – About 3 months ago.

My weather widget defaults to Volta Redonda? in South America. Hot shots @ frontier took two days to reply by doing something that was in the manual that didn't work. I guess they gave up. This...

My weather widget defaults to Volta Redonda? in South America. Hot shots @ frontier took two days to reply by doing something that was in the manual that didn't work. I guess they gave up. This was the simplest of scads of problems that Frontier software weinies did to make a half way decent Verizon FIOS as poor as the Frontier non FIOS system. What a bunch of nice guys. There is no way to submit software problems and have them fix it. The genius in Rochester NY admitted that he didn't even have FIOS and he was assigned to solve my problems. His solution to software problem was either to reset the box (their standard fallback) or install fresh batteries in the remote. I have over 60 years software experience and never heard of fresh batteries fixing any software coding problem!!

 – About 3 months ago.

For years I have off and on had terrible internet service with Frontier. It is never great service but for the most part gets us by. For exactly a month today I have been dealing with constant signal...

For years I have off and on had terrible internet service with Frontier. It is never great service but for the most part gets us by. For exactly a month today I have been dealing with constant signal drops at any given moment. My issue is still not fixed but after reading your comments I do have to stick up for customer service. I have called over 2 dozen times trying to make sure this gets taken care of. I understand my issues are not the fault of the person on the other end of the line so even though I am frustrated I am kind but explain my utter and complete dissatisfaction. I have had one rep I was not impressed with but the others have been as helpful as they possibly could be. One offered to give me his email and ext so I could contact him and he took the time to make conference call with me to the office of the President. I had my 3rd tech out to my house yesterday and he spent 4 hour trying to fix it to no avail but he gave me his personal cell and said he will be back. I also called in to have my bill adjusted and it was changed within 48 hours to my satisfaction. The employees are not the problem. It's the men upstairs who reap the benefits of our hard earned money and the government payout they were given to provide service to rural areas. I'm not sure exactly who to contact yet but possibly theFCC. Be kind to the reps. They are stuck working for a shitty company to bring home a paycheck for their family. I am not an employee nor have I worked for any type of telemarketing company or answered phones for a living.

 – About 3 months ago.

Ass internet keeps shutting off and they know what's wrong but they don't fix it absolutely idiots ...

Ass internet keeps shutting off and they know what's wrong but they don't fix it absolutely idiots

 – About 3 months ago.

Every day now for a month my internet service has gone down at or close to 3pm. It stays out for up to an hour, sometimes taking the phone service down with it. I have called their tech support...

Every day now for a month my internet service has gone down at or close to 3pm. It stays out for up to an hour, sometimes taking the phone service down with it. I have called their tech support numerous times about this issue and every single time all the level 1 drones can ask me about is what color the light on the router is. I've demanded to speak to their supervisors on more than one occasion but they actively refuse to connect me to them. They aren't logging tickets either because I've asked them about past call history and every time I am told none exists.

Do yourself a favor. If you can avoid having to deal with these incompetent jackasses, don't. You'd surely be better off using up your data plan on your cell phone instead!

 – About 3 months ago.

FRONTIER IS THE f%@kING WORST SHIT IVE EVER SEEN, THEY CAN GO BUTTf%@k ANOTHER PERSON BUT I REFUSE TO BE RAPED BY THEIR GARBAGE SHITTY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

FRONTIER IS THE f%@kING WORST SHIT IVE EVER SEEN, THEY CAN GO BUTTf%@k ANOTHER PERSON BUT I REFUSE TO BE RAPED BY THEIR GARBAGE SHITTY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 3 months ago.

frontier can suck my f%@king dick with their shitty service...

frontier can suck my f%@king dick with their shitty service

 – About 3 months ago.

Stupidity says it all for this so called communication company. Had Verizon for more than 10 years then last April 1st (2016) attempted to take over Fios without a clue to know what they were doing...

Stupidity says it all for this so called communication company. Had Verizon for more than 10 years then last April 1st (2016) attempted to take over Fios without a clue to know what they were doing and that is a fact. for more than 15 months it has been nothing but trouble with them. Numerous trouble tickets filed with more mounting up monthly. You cannot access your account online without multiple sign in's as they can NOT VALIDATE THE ACCOUNT!!!!! Attempting to contact them results talking to a minimum of 4 so called employees that cannot give a straight or logical answer on what to do. They lie to you saying they will fix it ASAP, then state that they know that this is a problem and are working on this "known problem" and will fix it when it is possible. 15 months!!!!!!!!. Just filed another complaint with the FCC. Hit frontier in the pocketbook with these complaints to them. You will receive a letter from the FCC stating the complaint number and advising Frontier that they have 14 days to address the complaints. If you still have problems after getting the resolution letter from Frontier, they want you to call frontier at a particular number. They will NOT call you at all!!!!Easy fix to that is to contact FCC for a rebuttal and clarification from Frontier. Then in another 14 days they will do same thing. Keep it up and put the pressure on this poor excuse for a communications company. In posting this it will show that I am in Ottawa CANADA, however I am in los angeles county which they cant/and won't fix. Figueres. 7 moonths and they have yet to send anyone out to check equipment which has all been replaced. ALL. They just do not get it.

 – About 3 months ago.

left time warner worse picture slower speed not able to connect more than 3 or 4 devicies went to verizon fios great pict plenty of bandwith everything good 75 meg int. Frontier god took over lost...

left time warner worse picture slower speed not able to connect more than 3 or 4 devicies went to verizon fios great pict plenty of bandwith everything good 75 meg int. Frontier god took over lost internet and tv phone for two weeks when picture returned looked worse then a bad dish or direct rain signal internet ok nothing great contract end about time for their takeover stuck around a nother year went to charter(twc) Picture great 99 of time you can rum 4 differ router off modem conjestion not a problem was told verizon removed good equipment and frontier replaced with inferior equipment Tried several time to get batter deal taking off phone tv and int 150.00 with 3 cards no boxes with charter more channels 100 meg int sme 3 cards bill 124 all the channels fios took away charter carries only prob they set copy byte cant record on tivo and watch on computer offline later. As bad as time warner got frontier now take s the crown and lowers standards further fios local 480 p cozi worse and fios then on antenna would not go back to frontier for those old enough to remember gte and att and by the way vorizen was gte they were behind att for 15 years in 1990 ie 7 digit dialling 70 att 93-95 for gte

 – About 3 months ago.

I have a commercial account in a light industrial area in San Fernando, CA (near Los Angeles). If you walk 35- yards to the corner of our street, you can throw a stone on to Frontier's yard where...

I have a commercial account in a light industrial area in San Fernando, CA (near Los Angeles). If you walk 35- yards to the corner of our street, you can throw a stone on to Frontier's yard where they dispatch service & repair trucks, etc.

Over the years, our DSL line has had multiple times where service slows to a crawl or just stops altogether for days-and-days. When we call for service, they always have us reboot the modem & router (of course), and that NEVER fixes the problem. When we've asked for a technician to come out, Frontier asks our business hours, and despite our extensive hours (5AM - 5PM), Frontier frequently shows up either at 4:50PM (and our staff wants to leave at 5PM), or they show up after we close and then they call the next day saying, "We attempted to service your facility...would we like to reschedule?"

We finally discovered that Frontier has old copper wires in the area (no fiber optics), thus the poor speed and drops, so we decided to add a second DSL line to handle the traffic. (Note; Cable service not available in this area). What a surprise, they came after 5PM for our first attempt, they called the following day saying since we were not here, they can reschedule, but the soonest they can come out is a week! Well, they did the same a week later, they came after 5PM and found no one here...

Incidentally, when I DO call them, they often cannot find the order in the system even after I give them THEIR order number.

Frontier, you deserve to be circling the drain!!!

 – About 3 months ago.

Where is Melinda White, and why did she lie to the Mayor of Long Beach Calif stating that everything will be repaired. NOT. She will be the 1st to go when Frontier goes out of business. She is a...

Where is Melinda White, and why did she lie to the Mayor of Long Beach Calif stating that everything will be repaired. NOT. She will be the 1st to go when Frontier goes out of business. She is a joke!!!!!!!!!!!!
More outages in Calif than any other state.
If she was being paid for performance than she would owe money!!!!!

 – About 3 months ago.

Frontier is rapidly sinking in the quicksand. Glug glug glug. The experienced veteran Verizon technicians and seasoned management team have all left. The amateur technicians and former bankrupt...

Frontier is rapidly sinking in the quicksand. Glug glug glug. The experienced veteran Verizon technicians and seasoned management team have all left. The amateur technicians and former bankrupt MCI/Worldcom supervisors that remain call their retired friends to see if they can answer questions. Worse than the Titanic. Frontier West Coast executive Melinda White should keep her promises and answer the tough questions. Ask Melinda??? More like Hide Melinda!!!!

 – About 3 months ago.

It's so funny how you guys talk about how bad this company is and how poor customer service is. Let's talk about how crappy the customers are. A lot of them call in upset and cussing because...

It's so funny how you guys talk about how bad this company is and how poor customer service is. Let's talk about how crappy the customers are. A lot of them call in upset and cussing because they have been disconnected for non payment because they haven't paid their bill in months. Cussing customer service out because they won't pay their bill!!! Then demand it turned back on immediately or they will sue! Here's a thought, if it takes 3 months of you not paying your bill to get your services suspended, lets set it up to where it will take 3 months to get it turned back on! Take resposibility! Yes it is your fault for not paying your bill!! Everyday people call in cussing and screaming uncontrollably, calling and threatening customer services lives. Every single day! Never in a million years would I behave like an animal that way no matter how bad the situation! Every single day calls are made to customer service talking about how bad their current service providers are and how they want to chnage to Frontier! Its not just Frontier people! Grow up, take responsibility, act like descent human beings!

 – About 3 months ago.

Wow. Just return to my home state of Washington after being gone for ten years. Bought a house and started looking for an internet provider. What a shock. We live about a mile from I-5 and half way...

Wow. Just return to my home state of Washington after being gone for ten years. Bought a house and started looking for an internet provider. What a shock. We live about a mile from I-5 and half way between Everett and Mt. Vernon. The only available internet service is Frontier. This company in my opinion leaves a lot to be desired, and NO customer service. By that I mean they lie and tell you mistruths to get you off the phone. Or they promise a call back after they check on something. No call back happened four times. (I guess I'm a slow learner). I called the last week to report a problem with my internet. I was told that day they had 600 customers without service in my area. So that's bad. The next day I call Frontier for service status update. I was told there was NO outage. Asked for explanation none given. After an hour on the phone helping the susposed "T" problem still exists. I am told it will be a week before a service person can stop by the house. A week.
Now the kicker. I've used Frontier for five months. Of those five months 1 1/2 months have been without internet service.
Believe me, if there was another internet service provider in my area I'd tell Frontier to stick it where the sun doesn't shine.

Someone please forward this to Frontier.

 – About 3 months ago.

I work at Frontier and our internet there doesn't even work properly. Cheap company heavy with directors and VP's who treat hourly employees like serfs. No chance for advancement no matter how...

I work at Frontier and our internet there doesn't even work properly. Cheap company heavy with directors and VP's who treat hourly employees like serfs. No chance for advancement no matter how hard you work. Stay away from these people.

 – About 3 months ago.

Frontier sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always a problem then you have to wait a freaking week for them to come to house to fix!! Then a week later the same thing and...

Frontier sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always a problem then you have to wait a freaking week for them to come to house to fix!! Then a week later the same thing and 8 to 10 days to wait again!!

Their stock has gone from in the 80's to the teens!!!! Wonder why!!!!

 – About 3 months ago.

It's just slow and can't do anything...

It's just slow and can't do anything

 – About 3 months ago.

Our Frontier connection drops 10 to 15 times a day. We have called repeatedly to report the outages. Finally, the response from 2nd tier support and field tech is that I am connected to a bad port 1/4...

Our Frontier connection drops 10 to 15 times a day. We have called repeatedly to report the outages. Finally, the response from 2nd tier support and field tech is that I am connected to a bad port 1/4 mile away from my house. So...can they switch me? Nope. They switch is full. So I have to be put on a waiting list for a different port. One may ask WHY wouldnt they replace the bad hardware? Mystery of the ancients I suppose.

A couple of weeks go by and I ask for an update (after listening to hold music for 45 minutes) to which the reply that the entire conversation I had with 2nd tier and the field tech are not documented in any ticket and it was closed as "resolved". Seriously, I cant make this up. I call customer service to ask for a refund. Denied. 50 bucks is all they can do. I ask for an escalation - no soup. They will "call me back later". So I call technical support all over again to start the "troubleshooting" that they have already done and cool cat on the other end of the line states that the REAL issue is that we are in an "over serviced" area and there is nothing they can do about that. So I ask WHEN they plan on upgrading their equipment to handle the load. No answers there so I ask for an escalation to get me a time frame.

And here I sit. Waiting for a call back.

I am thinking of switching to carrier pigeon. It would be more reliable.

 – About 3 months ago.

We live in a rural area and suffer a Frontier outage pretty much every month. Each time we call, we're on hold for what seems like an eternity, and if we request a call back when an operator is...

We live in a rural area and suffer a Frontier outage pretty much every month. Each time we call, we're on hold for what seems like an eternity, and if we request a call back when an operator is available, we might hear back from them 5 hours later. They clearly don't have enough attendants. Almost every time we call, the phone attendant is unable to help us, and they tell us there's an outage in our area. It takes 7 days for a field tech to visit us, and almost never is it an actual outage in our area. They say it's the 60-year old wires they have to deal with in the switching area down the street which is subject to lightning strikes and other weather issues. Frontier won't put any money into updating their wiring, so the perpetual problems continue. I feel sorry for their employees who probably have to deal with irate customers on a regular basis. There is no other internet option in our area, so we just have to deal with it until some competition arrives in our neighborhood. Frontier knows we have no choice so I'm sure they put us at the bottom of the priority list. It's no wonder Frontier ranks near the bottom of all internet providers in the country, according to Consumer Reports.

 – About 3 months ago.

Tampa, FL

I just called to shut off my phone/internet. I did not accept any contract. I full-filled my original 2yr cable/phone/internet. After completing the 2 yrs, I lost my job...

Tampa, FL

I just called to shut off my phone/internet. I did not accept any contract. I full-filled my original 2yr cable/phone/internet. After completing the 2 yrs, I lost my job so I cut the cable. Now I am almost homeless & they want a disconnect fee for my phone/internet. I DID NOT SIGN ANY CONTRACT. I told them this at the time I cut my cable! My contract was full-filled. I would have never kept the phone/internet and I was very specific about my needs. Now they want another $80 to dis-connect. These people are crooks.

 – About 3 months ago.

Whatever you do, do not sign up with these shysters. Use a cup and a string, smoke signals, anything but do not sign up with these crooks!!!!!!...

Whatever you do, do not sign up with these shysters. Use a cup and a string, smoke signals, anything but do not sign up with these crooks!!!!!!

 – About 3 months ago.

This is the worst company I think I've ever seen. We only get half the speeds that we pay for, in fact, we are paying for 12mbps and today I checked on speedtest.net and we only got 0.47!...

This is the worst company I think I've ever seen. We only get half the speeds that we pay for, in fact, we are paying for 12mbps and today I checked on speedtest.net and we only got 0.47! THAT'S NOT EVEN 1! We upgraded from the 6 mbps plan to the 12mbps plan and we constantly get half what we pay for. When we had the 6 mbps plan, we bearly even got 3. And now, we have the 12 mbps plan, and it's pretty rare to see it get to 6. Frontier needs to get their stuff together, because we are already thinking about switching.

 – About 3 months ago.

Worst customer service by any company i have ever delt with.. very unprofessional and obviously don't have the ability to provide the internet service they sell... everyone should boycott frontier...

Worst customer service by any company i have ever delt with.. very unprofessional and obviously don't have the ability to provide the internet service they sell... everyone should boycott frontier

 – About 3 months ago.

Frontier f%@king blows!! I'm in Long Beach and we have no options. They told me that it's a neighborhood issue but they can't refund me until the problem is resolved, and they don't...

Frontier f%@king blows!! I'm in Long Beach and we have no options. They told me that it's a neighborhood issue but they can't refund me until the problem is resolved, and they don't anticipate the problem being resolved anytime soon!?!! WTF.

 – About 3 months ago.

frontier assured me that my brother would have no problem setting up a wireless internernet service once the modem was received. My 20 year old nephew is there and cannot set up the modem.

frontier assured me that my brother would have no problem setting up a wireless internernet service once the modem was received. My 20 year old nephew is there and cannot set up the modem.

They are liars. Do not trust any young person that you talk to.

 – About 3 months ago.

Online account is so fouled up you can't access it without MAYBE logging on at least 8 times, message states UNABLE TO VALIDATE ACCOUNT! This has been going on for over 8 months! This company...

Online account is so fouled up you can't access it without MAYBE logging on at least 8 times, message states UNABLE TO VALIDATE ACCOUNT! This has been going on for over 8 months! This company should shut down by selling FIOS to either Google or some company that knows how to treat customers as they certainly can't do it. Bankruptcy a very good possibility to help customers out. More layoffs coming to Southern Calif along with union busting to eliminate CWA members or IBEW. It won't be long now!!!!!!! Why I have a Canadian IP being in So. Calif boggles the mind and their employees cannot answer that question. Outsourcing again out of the USA to out of the country. This was agter frontier stated that they would NRVER do that again, they did it anyway. Class Action Lawsuit Time!!!!!!!!!!!!!!!!!!!! FCC handles their complaints.

 – About 3 months ago.

Agreement was up from former Verizon FIOS customer in Texas. Tried 3 times to get a deal close to new customers with no success. I told them I was leaving and they didn't care. So I moved my...

Agreement was up from former Verizon FIOS customer in Texas. Tried 3 times to get a deal close to new customers with no success. I told them I was leaving and they didn't care. So I moved my phone number proactively and had new service provider installation scheduled. When Frontier moved my phone number it cancelled my entire account. I woke up to no service without cancelling.

So they did a good job of getting it up and running in minutes, and since my account was technically closed, they gave me a deal that a new customer would get. It was about $80-$100/month cheaper than what I'm paying now and better service. Why did it take a screw up to get a deal to stay?

 – About 3 months ago.

Picture this: you're trying to download a new game on your PS4. It's only about 17 gigabytes. oh, and you also have Frontier. i don't know how many hours have passed, but it still says...

Picture this: you're trying to download a new game on your PS4. It's only about 17 gigabytes. oh, and you also have Frontier. i don't know how many hours have passed, but it still says "99+ hours left". I'm lucky if I can even get an image to load on Reddit. another instance of luck is having internet at all. just about every goddamn day, the internet light either goes red or plain 'off on the modem. you'd think you're in the middle of the worst thunderstorm.

 – About 3 months ago.

Major outage in southern calif!!!! Internet, phone etc etc. Cannot access account online. Thousands affected in LA County. Calls being forwarded to India for repair. Right!!!!!!!!!!!!!!!!!!!!!!

Major outage in southern calif!!!! Internet, phone etc etc. Cannot access account online. Thousands affected in LA County. Calls being forwarded to India for repair. Right!!!!!!!!!!!!!!!!!!!!!!
After months and months of mediocre service at best now this. Time to file with the FCC!!! I am in so calif NOT Ottawa Canada!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 3 months ago.

So they promise 5mb/s with their most basic package. I'm getting 50kb/s right now. f%@k you frontier...

So they promise 5mb/s with their most basic package. I'm getting 50kb/s right now. f%@k you frontier

 – About 3 months ago.

Frontier is the biggest joke ever. I have been experiencing packet loss for the past 2 weeks now, and we have called and they came out and could not find a solution. So great job Frontier! time to...

Frontier is the biggest joke ever. I have been experiencing packet loss for the past 2 weeks now, and we have called and they came out and could not find a solution. So great job Frontier! time to switch to mediacom! if anyone is ever looking for a new ISP, never go to frontier..... THEY SUCK

 – About 3 months ago.

I'm new to this whole Frontier thing - and I can say that I already hate them. Waited 3 days for the repair or removal of a cable that came down in my yard in California. What a joke! I've...

I'm new to this whole Frontier thing - and I can say that I already hate them. Waited 3 days for the repair or removal of a cable that came down in my yard in California. What a joke! I've spoken with 4 customer service agents including Maria, Monique and Sedney all of whom assured me that the issue would be resolved on the day I spoke with them. Even had a call from a tech this morning at 8:30am saying that he was on his way - whoops, guess not. It's now 2pm and no sign of him. Called a couple of more times - getting the same old runaround. No way I'm ever signing up for any additional Frontier service.

 – About 3 months ago.

I have been paying my Frontier bill at the Fort Wayne location office for several moths. Every time I drop my bill off there the employees are talking on the phone and I know they are on personal...

I have been paying my Frontier bill at the Fort Wayne location office for several moths. Every time I drop my bill off there the employees are talking on the phone and I know they are on personal calls. They do not greet me they simply look at me and continue to talk on the phone. This is every time I am there. Someone needs to train them on how to treat a customer.
EP5IR
IDEIU

 – About 3 months ago.

It is now July 2017. I called Frontier in June 2016 to request a change in service that would reduce my monthly bill. After several inadvertent HIGHER bills and disruption of service, including the...

It is now July 2017. I called Frontier in June 2016 to request a change in service that would reduce my monthly bill. After several inadvertent HIGHER bills and disruption of service, including the telephone being disconnected for a month, I was told that two separate credits would be applied to my bill. Three months later no such credits had been applied. I cancelled service in January 2017. I called Frontier and was told the credits would not be applied because I had cancelled the service. At this point the "final" bill has not been paid because I am waiting to get some sort of credit applied for the service disruptions. I spent over an hour on the telephone today explaining the sad saga to nine, different Customer Service Representative who, because if the arcane and idiotic way Frontier has structured itself. cannot assist me, all they can do is listen to mu story and transfer me to some other CSR who does not know anything and cannot help. AT this point I am convinced that Frontier is not trying to be a service organization that supply and decent product at a reasonable price. In case they are trying to extort money from me without give me a product. It is really robbery.

 – About 3 months ago.

my own accounts during my nine years working for the second Corporate Company that had been bought out and instill their own set of rules. The abuse we telecom workers have to deal with or put up with...

my own accounts during my nine years working for the second Corporate Company that had been bought out and instill their own set of rules. The abuse we telecom workers have to deal with or put up with has got to stop. I have tried in many ways to get Justice and this is what I have to boil down to do and write it all out. All is true and are from my writings after meetings and calls my wife and I were put threw. I have the records from DES and court hearing transcripts, testimony and the years of charts to the fact proving of:  Arbitrary of Union & Civil Laws Bigotry, Corruption Corporate Bullying Document Falsifications Defamation, Immoral Lies Peer Bullying Polanski Tactics Privacy Rights Theft, Fraud, Slander Perjury Stalin Tactics Racial Slander Union Pandering Obstruction of Justice Non Ethical Standards Wrongful Terminations Customer & Employee Breach of Trust with Fraudulent Intent No names have been changed or taken out. Those responsible for the harm, pain and suffering  within this book were warned. Now it's my turn again and it's check mate. Time I tell everyone what lies and sadistic thinking. Morally corrupt taken hold by MONEY you pilfered from my Customers. This will end. I wish to warn all, of their EVIL deeds. the attitudes they have for employees under them and Customers. Even using suspicion tactics and over-extending their authority. FRONTIER AMERICAS 3rd WORST EMPLOYER My True Story by, Denn Martin
Book is online and can be ordered as a paperback. @ Lulu.com

 – About 3 months ago.

I'm surprised that I am even able to post this comment with this joke of an internet service....

I'm surprised that I am even able to post this comment with this joke of an internet service.

 – About 3 months ago.

Using the internet in McDonald's would be faster than this shit...

Using the internet in McDonald's would be faster than this shit

 – About 3 months ago.

Frontier is shitty asf! They always have outages and can never fix their shit! Like damn we payin the money now provide the server goddamn...

Frontier is shitty asf! They always have outages and can never fix their shit! Like damn we payin the money now provide the server goddamn

 – About 3 months ago.

Good Grief. Can Frontiers service get any slower? Please, will someone bring back dial-up. It was so much faster than the crappy speeds Frontier provides!!😡😡...

Good Grief. Can Frontiers service get any slower? Please, will someone bring back dial-up. It was so much faster than the crappy speeds Frontier provides!!😡😡

 – About 3 months ago.

Looking for a professional who knows how to figure out and translate frontier business billing. A sales guy from frontier came in and gave us new rates and convinced us it would save money. It has...

Looking for a professional who knows how to figure out and translate frontier business billing. A sales guy from frontier came in and gave us new rates and convinced us it would save money. It has been a nightmare for our two businesses ever since. We cannot read or decipher any bills for the past 5 cycles. They say they will credit us and then they don't we pay our bill even with the wrong amounts and they tell me I still owe them. The sales guys and the head bosses have washed there hands of the situation leaving us at the mercy of the billing department. They said they would revert us and credit us but this is not happening and they say that they can't give us our old billing plan.

 – About 3 months ago.

Now now you wonderful people, don't you realize that Frontier loves to rob you of your money to keep paying CEO Disapperaing Dan his hugh salary. He has a family to support so that is why they...

Now now you wonderful people, don't you realize that Frontier loves to rob you of your money to keep paying CEO Disapperaing Dan his hugh salary. He has a family to support so that is why they give you the run around about there over pricing the consumer and never answer the phones. Disappearing dan his team only give you the consumers lip service

 – About 3 months ago.

This is the worst company I have ever dealt with in my entire life. The lack of customer service blows my mind. I went as far up as exacutuve team in the presidents office and these assholes still...

This is the worst company I have ever dealt with in my entire life. The lack of customer service blows my mind. I went as far up as exacutuve team in the presidents office and these assholes still couldn't help me. Verizon f%@ked up. Frontier can kiss my ass.

 – About 3 months ago.

Absolutely the worst customer service. Quite possibly the worst internet service. I've been dealing with this shit company for over a decade. It takes an entire day--sometimes multiple days--just...

Absolutely the worst customer service. Quite possibly the worst internet service. I've been dealing with this shit company for over a decade. It takes an entire day--sometimes multiple days--just to contact them about issues that are almost always their fault. Their ISP provided DSL gateway boxes are $5 garbage, pieces of shit that have an insane amount of bufferbloat, wireless broadcast instability, and high ping. Currently waiting in my second live chat queue after being on hold twice and being hung up on both times after waiting 20+ minutes! We have a business package and get terrible support and very slow speeds (7 down, 1 up) that cuts out all the time. Starting to consider satellite internet even though it has data limits and subpar speeds just because of how terrible Frontier is. God I wish I had other options where I live.

 – About 3 months ago.

I hate Frontier. Their wifi is so terrible. I am a gamer and keep getting lag backs and a huge chat delay and my discord keeps freezing and breaking up....

I hate Frontier. Their wifi is so terrible. I am a gamer and keep getting lag backs and a huge chat delay and my discord keeps freezing and breaking up.

 – About 3 months ago.

Frontier needs to be sued and shut down and the owner needs to be jailed I've had them for five years and their WiFi makes me wanna go kill myself f%@k frontier they can all go suck a duck ...

Frontier needs to be sued and shut down and the owner needs to be jailed I've had them for five years and their WiFi makes me wanna go kill myself f%@k frontier they can all go suck a duck

 – About 3 months ago.

Frontier internet is like having a clapped out old car I'm still making payments on that breaks down 5 miles from my house every time you try to go someplace. I have been suffering with their...

Frontier internet is like having a clapped out old car I'm still making payments on that breaks down 5 miles from my house every time you try to go someplace. I have been suffering with their monopoly for years and it keeps getting worse. It's outright breach of contract and theft. How can these crooks not be charged with crimes for this continuing hose job? I love where I live, except for dealing with the Frontier garbage service. And I'm not an employee. Wouldn't embat myself by working for this trash operation.

 – About 3 months ago.

There is nothing about this company that will ever make me want to deal with them again. ...

There is nothing about this company that will ever make me want to deal with them again.

 – About 3 months ago.

OMG!!!! Worst company I have EVER dealt with. I had no internet for over a month, they kept sending technicians out on the days I was at work and not the scheduled appointment time, which put me...

OMG!!!! Worst company I have EVER dealt with. I had no internet for over a month, they kept sending technicians out on the days I was at work and not the scheduled appointment time, which put me back in the system for an appointment as the scheduled one was then cancelled. I finally should my account down and had a $50 credit, now for the last 4 months since my account has been closed, I keep getting bills saying I owe money, which is not true, I spend over an hour every time I call up think that the problem is cleared and then a few weeks later start getting billed again. Who wants to spend over 8 hours worth of phone time with a company that you no longer have an account with.

 – About 3 months ago.

I have been dealing with frontier's horrible customer service and poor quality service for a few years now and I'm about done. They are the only internet provider in my somewhat rural town and...

I have been dealing with frontier's horrible customer service and poor quality service for a few years now and I'm about done. They are the only internet provider in my somewhat rural town and some people's internet is fine. Mine is not. I pay for 6mbps. 6. that's not a lot but I don't need much. I would like it if my actual speed came close to hitting the 1mbps mark. I would be happy. But no. I'm sitting at about 30-100kbps. I hate it so much. Sometimes at three a.m. or so it will jump to about 150-200kbps, but that's still a bit ridiculous. I have asked their "tech support" team, had them run tests and configure my system in person to no avail. I have troubleshot and tweaked and done every imaginable thing and it is not a hardware/software/troubleshooting issue. My connection is genuinely that slow. The last time the "technician" came out to try to remedy the situation, he left dumbfounded and told me that "I was at the end of the Internet line. That's why it's so slow." I hate this company. At least give me a discount or something. My neighbors get anywhere from 3 to 15mbps, why can't I? So done with this company. Wish there was something else around here. Oh well, maybe one of these days, they'll fix their massive problems, but until then I'll just be here waiting for this youtube video to buffer in 240p.

 – About 3 months ago.

I'm trying to play my game and it always lags whenever I play it I had another company and the same computer I use now no lag now I have frontier and it sucks ass...

I'm trying to play my game and it always lags whenever I play it I had another company and the same computer I use now no lag now I have frontier and it sucks ass

 – About 3 months ago.

Absolutely awful. I just realised my elderly folks were paying $297 per month for 25mbs ( speed test 17mbs Ethernet connected) and basic channels and phone. I called them to blast them for highway...

Absolutely awful. I just realised my elderly folks were paying $297 per month for 25mbs ( speed test 17mbs Ethernet connected) and basic channels and phone. I called them to blast them for highway robbery. They said "it's in the eye of the beholder ". Wow... No it's in the fact you have slowly raised pricing

 – About 3 months ago.

Connection sucks. Slow and sporadic at best. Gets worse with time. No customer support. The online support wouldn't acknowledge my account number then just cut me off. Can't access anything on...

Connection sucks. Slow and sporadic at best. Gets worse with time. No customer support. The online support wouldn't acknowledge my account number then just cut me off. Can't access anything on the sight except billing won't recognize my password or username. Nothing good to say about this company.

 – About 3 months ago.

We live in Charles Town WV and have been without internet since Tuesday 7-11-17. No excuse. ...

We live in Charles Town WV and have been without internet since Tuesday 7-11-17. No excuse.

 – About 3 months ago.

Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and...

Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and couldn't call 911? I can maybe place 1 or 2 calls if I'm very lucky in a day and then my phone goes dead! No one can call me either. They have been working on this for an entire month now. We have been dealing with the company's Senior Manager Customer Service and still no progress. We are not the only one with this problem, everyone in my area is affected. I have had it with Frontier. Maybe I will look into an online phone service because there is no other company.

 – About 3 months ago.

Frontier is horrible. Currently I'm being charged incorrectly, wrong product was ordered that I had requested and quote I was given by multiple reps was provided once I received the bill, they...

Frontier is horrible. Currently I'm being charged incorrectly, wrong product was ordered that I had requested and quote I was given by multiple reps was provided once I received the bill, they without my consent my plan was upgraded from 300/300 to 500/500. They finally send out a technician and he notified me that when I upgraded from 150/150 from two months ago, our wires were not set up for 300/300 and Frontier should of sent a technician then. I have been paying for services that were not being met. They say they only owe me a credit of $252 but they still are not accounting the 12 days from the last bill that I didn't receive full service. I have been calling them daily and via chat keeping logs. They have the nerve to tell me to pay the full $431.22 and they i could have late fees if I don't. I should be only paying $174.94 for this month (actually it should be even lesser then that because 12 days of this billing cycle the 300/300 was not corrected - I don't understand why they will not adjust that. Then they tell me it's going to take 60 days possibly to credit my account AND it depends if their "credit team" approves me. f%@king bullshit. They owe, and they owe me a lot for services not provided, over charging me, charging me for a wrong product. BTW the return mailer then sent me yesterday, doesn't fit for the product that needs to be returned. They even had the nerve to tell me that if I didnt get it returned by the date I originally called (30 days - FYI took over a week to receive the package and week to receive the return mailer), that I wouldn't be issued a refund. I have talked to over 7+ reps since last week trying to fix this.

They need a lawsuit against them in California if there isn't one already.

 – About 3 months ago.

How badly does a company have to suck that they can't even get FREE HBO when it is FREE for everyone else in the world on premiere weekend? Wow does Frontier SUCK!...

How badly does a company have to suck that they can't even get FREE HBO when it is FREE for everyone else in the world on premiere weekend? Wow does Frontier SUCK!

 – About 3 months ago.

Frontier has to be the worst company in this world. I have never in my life seen anything like this . They lie , they are liars service is horrible I absolutely can't stand them I wished I could...

Frontier has to be the worst company in this world. I have never in my life seen anything like this . They lie , they are liars service is horrible I absolutely can't stand them I wished I could sue them and I have never felt like this my bill has never been what they said it would be I was promised amazon gift card never received my int r rent has been down a week I called they scheduled a tech to come he never showed I called they came up with some bs oh it wasn't really a app for tech to come OK so you told me make sure I was home between 2 to 5 pm s
For tech but I never had appt with bad bad business I wished I knew how to stop them I have to use them my apt complex requires . Does anyone know what steps I can take to get my complex to get rid of them or hold them accountable plz any advice

 – About 3 months ago.

It is good to know I am not the only frustrated customer! I contacted Frontier regarding the large cable behind my house that is exposed and should be in the ground last month. I also understand it...

It is good to know I am not the only frustrated customer! I contacted Frontier regarding the large cable behind my house that is exposed and should be in the ground last month. I also understand it is dangerous to leave such a cable exposed. I called them numerous times, they sent their field people who only came, looked, and a number of them never bothered to notify us the status of the repair. It is now almost a month nothing has been done. I am really thinking about getting legal help because I have run out of words to say to them!

 – About 3 months ago.

Hello, my name is Bruce Linda, i was going through an article and found out about a man called Dr astogo. i have been suffering from breakup issues with different guys. i had to contact the spell...

Hello, my name is Bruce Linda, i was going through an article and found out about a man called Dr astogo. i have been suffering from breakup issues with different guys. i had to contact the spell caster. Steve was on the verge of leaving me for another woman. but i stayed positive and believed i could have him back and make him stay. lo and behold Dr astogo helped me. Steve and i are back together. Dr astogo is such a nice man, he also helped me with my health problems. Thanks to him and thanks to God for the gift given to him. If you have any problem whatsoever, contact him on this email: drastogoherbalhome@gmail.com

You can contact Dr. astogo for the following:
(1)If you want your ex back.
{2}If you are searching for a job
(3)You want to be promoted in your office.
(4)You want women/men to run after you.
(5)If you want a child.
(6)You want to be rich.
(7)you want to get Marriage Spells
(8)Remove Sickness from your body Spells
(9)Business spell
(10)Lottery winning numbers.
(11)Bring Back Lost Love
and many more.
you can contact him through his email: drastogoherbalhome@gmail.com or whatsapp him: +234 8060259313

 – About 3 months ago.

NBC Los Angeles had a very disgruntled customer who kept getting billed for 3 months AFTER customer told them that they were going on vacation and just turn off all services, frontier says NO PROBLEM...

NBC Los Angeles had a very disgruntled customer who kept getting billed for 3 months AFTER customer told them that they were going on vacation and just turn off all services, frontier says NO PROBLEM AT ALL Right!!!!!
Customer returns from vacation to find out Frontier took them to collection for non-payment! Right. Turned over to a collection agency who demanded over $550.00.
NBC made many calls to Frontier as no one could take responsibility for what happened. As a "goodwill gesture to the customer frontier decided to ZERO balance account, however they said may take up to 3 months to remove collection file from credit reporting agencies, till then still on record as collection for 3 more months. Frontier loves the publicity good or bad.

 – About 3 months ago.

Check it out, Frontier did a 15-1 reverse stick split, now the stock has more rrom to drop, but the fact that the historical data shows they were over 19 dollars last month should be illegal, they...

Check it out, Frontier did a 15-1 reverse stick split, now the stock has more rrom to drop, but the fact that the historical data shows they were over 19 dollars last month should be illegal, they were at $1.19 cents last month... Lieing to the public to try to trick people into buying stock just goes to show how this company operates.

 – About 3 months ago.

3 x business lines. 10-days later still no landlines. Three tech visits. Rude customer service. They don't even bother to pretend they are even trying to get this sorted. Bizarre - ordering VOIP...

3 x business lines. 10-days later still no landlines. Three tech visits. Rude customer service. They don't even bother to pretend they are even trying to get this sorted. Bizarre - ordering VOIP phones today.

 – About 3 months ago.

Frontier Communications has a F with Better Buisness Bureau, need I say more?...

Frontier Communications has a F with Better Buisness Bureau, need I say more?

 – About 3 months ago.

This is a lame site- disgruntled workers , layed off, but now have time to post hate messages - Verizon / frontier is superior to the other isp's.... FIBER...

This is a lame site- disgruntled workers , layed off, but now have time to post hate messages - Verizon / frontier is superior to the other isp's.... FIBER

 – About 3 months ago.

Can this company get f%@ked down an old abandoned well? Get dragged behind a truck in a gravel pit? Get dropped off in the hood with wearing a white sheet? f%@king horrible like trump0...

Can this company get f%@ked down an old abandoned well? Get dragged behind a truck in a gravel pit? Get dropped off in the hood with wearing a white sheet? f%@king horrible like trump0

 – About 3 months ago.

Verizon would respond to outages immediately

Frontier's dispatchers are under strict orders NOT to call out any techs unless it's life or death and even THEN if the outage...

Verizon would respond to outages immediately

Frontier's dispatchers are under strict orders NOT to call out any techs unless it's life or death and even THEN if the outage happens on a holiday, or you are just a residential customer, its never gonna happen!!!

And if you are a business, you must escalate the ticket or you will be without phones for days!!

Its also routine to see calls for 911 outages held until they are escalated

Since techs by contract get a minimum 4 hours pay for call outs and time and a half for over 40 hours, they refuse to dispatch until the outage is of such size that hundreds are affected!!

 – About 3 months ago.

When Verizon purchased the assets of the bankrupt MCI/Worldcom for pennies on the dollar, it inherited their inept MCI/Worldcom management team and renamed the mess "Verizon Business." ...

When Verizon purchased the assets of the bankrupt MCI/Worldcom for pennies on the dollar, it inherited their inept MCI/Worldcom management team and renamed the mess "Verizon Business." Verizon Telecom in California (formerly GTE before 2000) was Number One in all aspects of the business.... until some Basking Ridge idiot decided to merge the failed MCI/Worldcom management team with our seasoned Verizon team. The MCI/Worldcom BLACK HOLE of low morale and despair had all of the retirement financial planners busy for months. Needless to say, the veteran Verizon/GTE managers all bailed before Frontier took over. The only managers who remain at Frontier are those MCI/Worldcom losers. History repeats itself. Bankrupt MCI/Worldcom. Bankrupt Frontier Communications. Nowhere to hide. Enough said.

 – About 3 months ago.

The worst customer service E V E R!!!! After being treated so condescendingly, no your sarcasm was not lost on me, ( I just chose not to respond), I canceled my service. I would be embarrassed to...

The worst customer service E V E R!!!! After being treated so condescendingly, no your sarcasm was not lost on me, ( I just chose not to respond), I canceled my service. I would be embarrassed to have the type of employees they have representing them. I will give my money to another provider.

 – About 3 months ago.

Frontier customer service is awful, their system has major flaws.
I've had. Enter conversations with a 2 year old....

Frontier customer service is awful, their system has major flaws.
I've had. Enter conversations with a 2 year old.

 – About 3 months ago.

I always vent on Facebot and by e-mail when our phone goes out. Kind of epic.
But, I have "met" one human who works there. Here's her info:
Cheryl Sullivan
Executive...

I always vent on Facebot and by e-mail when our phone goes out. Kind of epic.
But, I have "met" one human who works there. Here's her info:
Cheryl Sullivan
Executive Escalations
1398 S Woodland Blvd.
Deland, FL 32720
844-320-4445 EXT 1124187
Cheryl.Sullivan@FTR.com

 – About 3 months ago.

Service disruption for 2 1/2 weeks in northern Indiana, recently told them in a high demand area so there's nothing that can be done. Of course, Frontier has a monopoly on the area and I have...

Service disruption for 2 1/2 weeks in northern Indiana, recently told them in a high demand area so there's nothing that can be done. Of course, Frontier has a monopoly on the area and I have no other alternatives for broadband.

 – About 3 months ago.

Frontier has a culture of harassment and intimidation of employees with strong moral and ethical beliefs

If you don't go along with their deceptive practices, you will have a very...

Frontier has a culture of harassment and intimidation of employees with strong moral and ethical beliefs

If you don't go along with their deceptive practices, you will have a very short career!!

And the corrupt local union officers are in bed with local management so the corruption is across the board

Union officers are company cronies so they actually represent the COMPANY instead of the members!

Friends and relatives of upper management are the ones hired and promoted so they don't have many REAL technicians

Many were merely operators, or office clerks that had no technical background whatsoever

The company offers ZERO training on any new equipment they install so its not till years later that you discover that the equipment you now can't disrupt wasn't installed right to begin with!!

You are left using google to try and find any installation or troubleshooting information!!

Maintenance of buildings and equipment is non- existent

Building air conditioning is very critical since most of the equipment will begin to burn up if the A/C fails

Yet ac systems are ancient outdated units that now barely keep up on a GOOD day because of the huge increase of heat load by decades of adding equipment without upgrading!!

This has caused many massive outages when central office A/C failed

AGAIN, they decided to GI with the cheapest fly by night contractors to service these units so penny wise and dollar stupid strikes again!!!

Central offices have battery strings that should have been replaced decades ago due to bad cells and poor maintenance
So instead of being able to run these offices for a federal government required 8 hour minimum, most offices will go down in a fraction of that time if the generator fails to start!!

Most of the diesel generators that run the central offices are very old and in poor condition

Diesel fuel goes bad in a very short period of time without stabilizers and filtering which Frontier does not do

These generator fuel tanks range from 300 gallons to several thousand gallons and all they have ever done is simply top off the fuel as it is used

So most of the fuel in those tanks has been in there for decades!!!

ANY fuel storage expert will agree that's a disaster waiting to happen!!

I never found a single technician that ever remembered seeing the fuel tanks emptied and cleaned and some of these employees were working there since the 50s!!!!

As a result, the tanks have large amounts of sediment, water, and sludge in them that will eventually get high enough to get sucked into the engine!!

Many of these generators cost 6 figures to replace so ts just another example of Frontier's penny wise and dollar stupid approach to everything!!!

All DSLAMS are required by law to have 8 hour minimum battery backup but most have either a small fraction of that run time due to overloading and poor maintenance

Repeated requests four replacement batteries fell on deaf ears because they are too expensive!!!

As a direct result, storms take out service simply because the power is out!!

AGAIN, the penny wise and dollar stupid approach!!

The ONLY reason the phone companies have been allowed to stay in business all these years ius because they were the ONLY provider of voice and internet service

Today there are MANY service providers that have their OWN networks and state of the art equipment!!

Its clearly time for what's left of Ma bell to be shut down and sold to some third world hell hole where they might still use 50 year old technology!!!



 – About 3 months ago.

Frontier is BY FAR the worst company I've ever had the misfortune of dealing with. It's been that way from the start. They took several weeks to get me hooked up and my internet has been...

Frontier is BY FAR the worst company I've ever had the misfortune of dealing with. It's been that way from the start. They took several weeks to get me hooked up and my internet has been extremely unreliable. The only thing worse than their internet service is their customer service.
If I had other options where I live I would kick frontier to the curb in a heartbeat.

 – About 3 months ago.

Had an appointment set up for a drop to my guest house. Tech (outsourced 3rd party) shows up and says he has no idea what I'm talking about. However, he installed a new router in my main house...

Had an appointment set up for a drop to my guest house. Tech (outsourced 3rd party) shows up and says he has no idea what I'm talking about. However, he installed a new router in my main house and in the midst of that, disconnect the voice portion of the service. WHAT?!?!?!?!

Then I rescheduled for the drop to my guest house and called today to confirm when they were coming (appt. time is between 8a-5p) to get an idea. The rep on the phone said she has no record of an order?

Are you F*($*%G kidding me?

 – About 3 months ago.

Absolutely the worse ISP and company in general that I have ever dealt with. Customer service & tech support don't exist, and if you do manage to sort out one issue, something else ends up screwed...

Absolutely the worse ISP and company in general that I have ever dealt with. Customer service & tech support don't exist, and if you do manage to sort out one issue, something else ends up screwed up.

My rural dsl service with Frontier (the only option at my cottage location) went from 3mb down / 300kb up to a painfully slow 100kb down /120kb up. Been like this for weeks, and I've tried testing with 3 modem/routers, different devices, countless resets and and even tried connecting directly to the NID box outside. Same issues. I am connecting to their network, but cannot do much anything with those speeds....can't even get Frontier chat support window to load up....it times out trying to load! My neighbor also noted a significant speed drop , which leads me to believe that there is a problem on the lines.

When I did finally reach tech support on the phone, the agent could only ask which lights were on the modem, and after I explained all the above steps I tried to get running again, she suggests it might be a modem failure, but would not open a service ticket. Uh, 3 modems all having issues at the exact same time? I think not.

If you have a choice, DO NOT rely on Frontier. You'll end up with much less than you pay for, and a handful of hair.

 – About 4 months ago.

Since Frontier West Virginia has state senators like Mitch Carmichael literally on their payroll, they can get away with Federal crimes!!

Time and time again I saw FAA and 911 circuits...

Since Frontier West Virginia has state senators like Mitch Carmichael literally on their payroll, they can get away with Federal crimes!!

Time and time again I saw FAA and 911 circuits deliberately sabotaged in order to generate overtime call outs and harass other employees!!

Time after time I saw coal mine exhaust fan circuits sabotaged for the same reason!!

Time after time I saw protectors deliberately left barely making contact AGAIN to generate call outs and harass other employees who didn't play ball!!

CLEC customers were ALWAYS thrown under the bus when ever possible by making poor wrap connections in the central offices or installing drops at the wrong location!!

CLECs were given the noisiest pairs and defective circuit cards!!

And if you spoke out against such practices you would be harassed so severely that you dare not do it again!!!

These are ALL Federal CRIMES!!!

 – About 4 months ago.

As a former employee, I know EXACTLY what has been going on inside the company since the Verizon take over

Frontier was a small mom and pop type company before the buyout so they mostly...

As a former employee, I know EXACTLY what has been going on inside the company since the Verizon take over

Frontier was a small mom and pop type company before the buyout so they mostly had very small rural areas with very ancient equipment

Verizon had much larger offices with ancient equipment as well

Frontier literally has politicians ON THEIR PAYROLL!!!

West Virginia Senate president Mitch Carmichael for one

So when it came time for hundreds of millions in government grants to expand broadband in West Virginia, despite MUCH better providers who would actually use the money LEGALLY, Frontier of course was awarded the grants!!!

This money was for "expanding thee middle mile" so that EVERYBODY could benefit from it

Instead, Frontier used this grant money to buy END MILE equipment that would ONLY bene fit Frontier!!!

Instead of jailing the CEO and all those like Carmichael that used his position to steal TAXPAYER dollars to benefit Frontier's bottom line, they were given a slap on the wrist by the state of West Virginia!!!

Frontier's fiber network is a giant series of spliced together runs with hundreds of miles of bad fiber around the state

They willfully violated the terms of the Federal grants time and time again yet because of the fact that many of their employees like Carmichael used their positions in the Government to make it all happen!!

The DSL Frontier provides is extremely slow because they steal bandwidth from customers in order to give more to others!!

I constantly saw customers who were PAYING for 6megs for YEARS but only getting 1.5!!!

As long as the customer didn't know or didn't complain, Frontier would continue to charge them for speed levels they never got!!!

Entire regions routinely go down now so no telling how many have died due to 911 PSAPS being out of service!!

I personally have seen the entire region without phones or internet for 3 days!!

Frontier also has a well known history of age discrimination and harassment of older employees!!

They deliberately do everything they can to force older employees to retire or quit to save them money

AGAIN, since Frontier has employees in powerful positions in the Government, they get away with it

 – About 4 months ago.

Their technology is likely from the 80's. Cannot do the simplest tasks on website. Terrible company for the prices they charge. ...

Their technology is likely from the 80's. Cannot do the simplest tasks on website. Terrible company for the prices they charge.

 – About 4 months ago.

Had Verizon Fios for a decade, never any issues, always had the internet speed I paid for. Since the Frontier change, my 75Mb plan is getting between 1-3Mb down and 0.88Mb up. So much for enjoying...

Had Verizon Fios for a decade, never any issues, always had the internet speed I paid for. Since the Frontier change, my 75Mb plan is getting between 1-3Mb down and 0.88Mb up. So much for enjoying cutting the cable. Waited 45 minutes for the online chat with customer service, could not imagine how long a phone call would have taken, the answer to my problem..."We are aware of an outage in your area, we are working on it with no estimated repair time". Well, if there was an outage, wouldn't I get 0Mb down and up? This company is in way over their head. I'm sure subscription numbers will be dropping ever quarter.

 – About 4 months ago.

Frontier is the worst possible service on the face of the earth! Don't even try to ask for support, you will be there for DAYS!!!!...

Frontier is the worst possible service on the face of the earth! Don't even try to ask for support, you will be there for DAYS!!!!

 – About 4 months ago.

Frontier is fgsghdhennrbsnnrhjsmnehs
...

Frontier is fgsghdhennrbsnnrhjsmnehs

 – About 4 months ago.

Frontier is the only thing available in my tiny town of 250 people other than HughesNet, which is way too expensive. Again the only thing I can afford is Frontier. It gets me excited when I can watch...

Frontier is the only thing available in my tiny town of 250 people other than HughesNet, which is way too expensive. Again the only thing I can afford is Frontier. It gets me excited when I can watch YouTube videos 480 pixels plus without having lag every 10 seconds. Around 3 times a week, the internet light on my box just completely turns red for an hour, while outside it's completely blue sky outside. I wish I could live in a bigger town where there's a good choice which company you want. Other than this crappy company.

 – About 4 months ago.

Frontier gets me excited about going to the DMV or great customer service from the postal service. NOTHING can be worse than Frontier. ...

Frontier gets me excited about going to the DMV or great customer service from the postal service. NOTHING can be worse than Frontier.

 – About 4 months ago.

When Frontier acquired Verizon accounts, they acquired the Verizon contracts. However, Frontier has violated my contract three times:
1) After the switch from Verizon to Frontier, channels...

When Frontier acquired Verizon accounts, they acquired the Verizon contracts. However, Frontier has violated my contract three times:
1) After the switch from Verizon to Frontier, channels started to disappear. Numerous calls to Frontier resulted in frustration and a total waste of time. I gave up!
2) I had access to two of eight “packages” and was allowed to switch between the packages over the two years I agreed to be a Verizon customer. When I called Frontier to switch between packages, I was denied spending 90 futile minutes on the phone with Frontier. They knew nothing about Verizon customers and what they were contracted to receive. Again frustration and a total waste of time.
3) I received a letter recently that several channels were going away and there was nothing I could do. Frontier is violating my contract. Frontier would give me my channels back if I would agree to another two year commitment. NOT GOING TO HAPPEN. I asked to speak with someone in a position of authority. That didn’t happen either. Again frustration and a total waste of time.

 – About 4 months ago.

I had Verizon before they switch to Frontier same fiber wires and you notice a huge difference slow lags it basically sucks butt I'm dropping them soon and switching to Spectrum better speeds and...

I had Verizon before they switch to Frontier same fiber wires and you notice a huge difference slow lags it basically sucks butt I'm dropping them soon and switching to Spectrum better speeds and doesn't suck as bad . I feel let down and won't ever consider them ever again and will let people know not to use them hope they go bankrupt. Suck A$$ company period. I'm done

 – About 4 months ago.

I have two issues to complain about.. First issue, just wanted to transfer my internet service to my new home.. previously no cable. Frontier came out and ran a new line to my home.. thy draped it...

I have two issues to complain about.. First issue, just wanted to transfer my internet service to my new home.. previously no cable. Frontier came out and ran a new line to my home.. thy draped it across my lawn from the pole to my house and told me someone will come out and bury it.. Well after a dozen calls and 5 months it still is not done.. two other neighbours experiencing the same problem. we live in a gated community and were getting letters from management that my second issue is.. I was paying double for what i was getting bandwidth wise.. thy promised me up to 24 mbps for their Broadband Unlimited Internet package.. but im only getting 4.91 mbps. Now i've called them several times on both these issue.. Ive spent up to 54 min on a call and was transferred 4 times. seams nobody there knows what there doing or on the same page if you will.. Its the worst customer service i've ever gotten from a company.

 – About 4 months ago.

Seems like the rural customers don't matter to frontier....

Seems like the rural customers don't matter to frontier.

 – About 4 months ago.

Frontier sent me a notice that my card payment failed. My financial institute never even registered an attempt from them. So, I contacted them to address the issue because the web site wouldn't...

Frontier sent me a notice that my card payment failed. My financial institute never even registered an attempt from them. So, I contacted them to address the issue because the web site wouldn't let me self service this.

It took 15 minutes! for the support agent to figure out what my contact was about. He'd say that he'd check it for me and fix it in 2-3 minutes. After waiting for a while, he comes back and asks me what my contact is about. Then he tells me to check with the bank. At that point, I kept copying and pasting the initial message to them, so that he could read it again to see that the financial institute had no record of them trying to charge the card. At this point, I simply kept copying and pasting my initial inquiry about five times because every question he raised was answered by it.

At that point, I asked for a supervisor. The supervisor was better and could figure out that I called about Frontier sending me an e-mail that the charge had failed. He said that he'd fix it. Over an hour later, he says, "I successfully signed you up for SSN monitoring!" What the heck! Don't touch my SSN!

It just kept going this horrible. Eventually, it seems like he charged my card. But I find out that the payment isn't even due. He tells me that they charge 10 days early because their systems may have errors and not credit my account for days. Seriously?!

Two days later, the Internet goes out. I contacted technical support multiple times. It took them equally long to reply. I swear those people go on lunch break in between typing messages. The first tech support person said that he'd escalate it. I asked him multiple times why. He refused to even acknowledge my question. He didn't say what would happen. The second tech support person said that he'd have to sent a technician to me. He scheduled it for some time next month!!!!

I canceled the service. Spectrum offered ten times the speed for $10 and tech support that can understand sentences.

thomas@playposse.com

 – About 4 months ago.

These guys are the worst to deal with if you have any problems. On multiple occasions I have called them, been put on hold and then they hang up! Our internet was constantly out, and trying to get...

These guys are the worst to deal with if you have any problems. On multiple occasions I have called them, been put on hold and then they hang up! Our internet was constantly out, and trying to get them to fix it was like trying to persuade a teenager to his chores! Cancelled our services from this company, they don't deserve anyone's money!

 – About 4 months ago.

No we aren't on T1 SERVICE. WE HAVE SWITCH TO EXEDE INTERNET. LOVE THEM...

No we aren't on T1 SERVICE. WE HAVE SWITCH TO EXEDE INTERNET. LOVE THEM

 – About 4 months ago.

Switch to exede internet. Alot better. Internet and bundle phone & direct TV. Exede internet is 49.99 for 12 Mbps service and if you do phone service and. TV. 20 dollars off of I internet plans...

Switch to exede internet. Alot better. Internet and bundle phone & direct TV. Exede internet is 49.99 for 12 Mbps service and if you do phone service and. TV. 20 dollars off of I internet plans

 – About 4 months ago.

Do you guys still offer T1?...

Do you guys still offer T1?

 – About 4 months ago.

Going on a full month of dealing with Frontier. Got us to sign up for a new service at one price then cancelled it and our phone until we agreed to pay more. A month later we are still dealing with...

Going on a full month of dealing with Frontier. Got us to sign up for a new service at one price then cancelled it and our phone until we agreed to pay more. A month later we are still dealing with this shit. Complete bait and switch.

 – About 4 months ago.

Frontier is the only provider in my rural area. Crooked practices in rural areas with no other option seems to be their modus operandi. They overcharge for services which too often fail and never live...

Frontier is the only provider in my rural area. Crooked practices in rural areas with no other option seems to be their modus operandi. They overcharge for services which too often fail and never live up to their promises. My current situation is that every time it rains, my phone and internet go out. I called a week ago, was told it would be three weeks to fix, got an automated call a few days later saying it was fixed, it rained last night, and the problem persists. If I can post this before my connection drops again it will be a miracle!

 – About 4 months ago.

I had my system put in and my house started to blow out. The Manager/Supervisor over the installment lives 2 house over. Each time it was like he had ESP. He would come out and take off or listen to...

I had my system put in and my house started to blow out. The Manager/Supervisor over the installment lives 2 house over. Each time it was like he had ESP. He would come out and take off or listen to me talk to pilice or Southern California Edison. They also used my cell phone in the attic?

 – About 4 months ago.

This is a family of 4 that use to be happy in Va with Verizon internet and all we had was 3 megs and we could at least download a game for the kids. We moved to Crossville ,Tn unaware of the very...

This is a family of 4 that use to be happy in Va with Verizon internet and all we had was 3 megs and we could at least download a game for the kids. We moved to Crossville ,Tn unaware of the very ,very sad frontier internet it has to be the worst internet in the world !! I think this town need to picket the office here til they just close the doors .. Nobody here has a normal 20th century life that normal people are use to . Our modem goes out like 4times a day they have gave us 4 modems in 2 yrs and still not right . My son just tried to down load a game to his playstation with all of off the internet except him and could not down load got halfway and kick him off like dialup so sad for my 9 yr old . His cousins live 15 miles away in another county that is nothing but country farm land on top of the moutains and they have better internet than we do . We probably have to take a loss on our home here and so far from Fronteir and never go back ever !! Kills me that we spent our last saving and bought this home and my two kids are so sad and not happy makes me wish they would go and sit on the Ceo front lawn and not move til they fit it ..I bet his internet is Version .. Not saying they are without problems but the fix there most of time ..Frontier doesn't even give shit !! Sincerly Bryan

 – About 4 months ago.

Trying to call frontier to report internet outage, no one has answered the phone yet. I just hear hold music. Its been over 30 minutes! This company should be boycotted! This is ridiculous!...

Trying to call frontier to report internet outage, no one has answered the phone yet. I just hear hold music. Its been over 30 minutes! This company should be boycotted! This is ridiculous!

 – About 4 months ago.

Called to upgrade my service because the streaming was buffering our amazon movies. Our service has now been out for a week and 10 calls to their piss poor customer service has not figured out...

Called to upgrade my service because the streaming was buffering our amazon movies. Our service has now been out for a week and 10 calls to their piss poor customer service has not figured out what's wrong. Hello Charter, are you there?

 – About 4 months ago.

I thought that Verizon was bad, but Frontier is the worst! I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop.
Last month I paid $60 in phone...

I thought that Verizon was bad, but Frontier is the worst! I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop.
Last month I paid $60 in phone data overage fees because I couldn't get my home Frontier Internet to work. I've chatted with Frontier four times in the last month and the issue is never resolved. On June 17th I was told that a technician would come to my home today (June 20th) between 10 and 5. I asked if I needed to be here and was told that I did.
I was told that the tech would call my cell phone when she or he arrived. I took a day off to stay home and wait. Of course no one showed. I chatted again with Frontier and was told that the tech had fixed the problem.
I said that the Internet is still going off and on. I was told that that's the only information available. I am so so so angry. Angry at having to use (and pay for!) my phone data in order to access the Internet.
Angry because the best (!) Frontier can do to compensate is to give me six dollars (!) off of my bill. Angry because I sat here alllllll day waiting for an apparently invisible tech.
Angry because this has been going on for YEARS!Frontier is the only provider available in my dumb town--otherwise there is NO WAY that I would be a Frontier customer.

 – About 4 months ago.

my WiFi has been out for 2 weeks this is complete bullshit...

my WiFi has been out for 2 weeks this is complete bullshit

 – About 4 months ago.

Frontier captive in rural Pennsylvania! we only have this company as a choice and they don't care about us, just look at how they maintain their lines in rural Pennsylvania with trees laying on...

Frontier captive in rural Pennsylvania! we only have this company as a choice and they don't care about us, just look at how they maintain their lines in rural Pennsylvania with trees laying on them all over the area and its been that way for years, as for the internet service the speed and reliability sucks every day, not sure about the rest of you but has anyone noticed that at around 10:00 pm every night it goes down to nothing almost i have noticed this in two different locations and it been going on for a while, i would call them for a service ticket but it won't do any good since they have ghost repairmen who don't show up and mark the job ticket completed with out even stepping foot on the site (True story)

 – About 4 months ago.

What can I say. Such absolute garbage. Paying for 12 down/1 up (which is the fastest for our area) and get on average .8 to 1 down. So fed up with this crap. Brand new house in a brand new development...

What can I say. Such absolute garbage. Paying for 12 down/1 up (which is the fastest for our area) and get on average .8 to 1 down. So fed up with this crap. Brand new house in a brand new development and this is the f%@kery we have to put up with?

 – About 4 months ago.

Frontier internet and cable are the worst product I've ever purchased....and on a monthly basis I put up with this crap. I called tech support due to continuous glitching and he said "all I...

Frontier internet and cable are the worst product I've ever purchased....and on a monthly basis I put up with this crap. I called tech support due to continuous glitching and he said "all I can do is have you unplug and plug back in". WTF! And if I place a service call and the tech comes out and unplugs and plugs back in and it works for 2 min then he will consider it resolved. This shit happens every day (not necessarily within every 2 min). $250 per month for our bundle. WASTED $$.

 – About 4 months ago.

MEHOOPANY, PA.
WARNING.....Get dial up, so much faster the Frontier internet service ! What crap they give you when you are thinking about signing up. They forget you after that.
...

MEHOOPANY, PA.
WARNING.....Get dial up, so much faster the Frontier internet service ! What crap they give you when you are thinking about signing up. They forget you after that.
Have a problem.........NO problem to Frontier..........they will tell you a service tech will be there in a week or two between 8am and 5 pm.
Their web mail is also a joke.
JUST STAY AWAY FROM FRONTIER !!!!!!!!

 – About 4 months ago.

Fck you, Frontier. Over 10 years with your miserable 2.1Mbps down @ $70/mo. Another example of communications companies raping the fcking consumer with no recourse....

Fck you, Frontier. Over 10 years with your miserable 2.1Mbps down @ $70/mo. Another example of communications companies raping the fcking consumer with no recourse.

 – About 4 months ago.

And it doesn’t help now that Trump is eviscerating Net Neutrality — letting the corporations run at higher Internet speeds than the rest of us low lives. Better get used to slow Internet … all...

And it doesn’t help now that Trump is eviscerating Net Neutrality — letting the corporations run at higher Internet speeds than the rest of us low lives. Better get used to slow Internet … all the time, slobs. And Frontier still sucks, too … so not a good combination at all….

 – About 4 months ago.

FRONTIER WIFI HAS THE MOST TRASH INTERNET SERVICE IVE EVER EXPERIENCED. I CAN NOT GO 2 MINUTES WITHOUT MY WIFI SLOWING DOWN OR JUST NOT WORING AT ALL. EVEN AFTER I UNPLUG MY ROUTER COUNTLESS TIMES A...

FRONTIER WIFI HAS THE MOST TRASH INTERNET SERVICE IVE EVER EXPERIENCED. I CAN NOT GO 2 MINUTES WITHOUT MY WIFI SLOWING DOWN OR JUST NOT WORING AT ALL. EVEN AFTER I UNPLUG MY ROUTER COUNTLESS TIMES A DAY TO TRY AND GET IT TO WORK NOTHING EVER CHANGES. FRONTIER IS A COMPLETE PIECE OF CRAP. ALL I WANT IS SOME NICE QUALITY INTERNET. NOW IS THAT TOO MUCH TO ASK???? I MEAN IT MUST BE BECAUSE FRONTIER CANT SEEM TO DO IT.

 – About 4 months ago.

Frontier sucks so bad.... I never even made it to install. After numerous attempts I cancelled. I then spent less than five minutes on the phone with Spectrum and had an install date..along with a one...

Frontier sucks so bad.... I never even made it to install. After numerous attempts I cancelled. I then spent less than five minutes on the phone with Spectrum and had an install date..along with a one hour window of arrival. They showed up exactly on time... and install went off without a hitch. They even waived the install fee after me telling them about my dealings with Frontier. I now have what Frontier promised with solid service and worlds better customer service.

My reason for commenting today is ... spam calls

Has anyone else noticed a dramatic increase in robo-calls and random sales calls? I truly believe Frontier immediately sells our contact info.

 – About 4 months ago.

Gotta love their method of operation. Buy up rural nets where the customers have no other options and keep the thing just operating enough the give the CEO his big fat bonus. What options do I have :...

Gotta love their method of operation. Buy up rural nets where the customers have no other options and keep the thing just operating enough the give the CEO his big fat bonus. What options do I have : satellite? HA! I guess my only other option is a Microwave dish. And to think I'm only 1/2 mile from a optic cable line, a big one.

 – About 4 months ago.

Just want to say -- their customer service is quite rude. I honestly had a simple question and each time I call in, different people answer, but they are always rude, I honestly don't know why....

Just want to say -- their customer service is quite rude. I honestly had a simple question and each time I call in, different people answer, but they are always rude, I honestly don't know why. Its confusing.

 – About 4 months ago.

I called Frontier today because my contract ended. All I wanted was FIOS internet, but they told me they could cut my bill from 122 to 62 with 4 times the internet and one of the best cable packages....

I called Frontier today because my contract ended. All I wanted was FIOS internet, but they told me they could cut my bill from 122 to 62 with 4 times the internet and one of the best cable packages. They said the price would remain the same for the entire two year contract. I'm in SoCal. I'm skeptical because it took 45 minutes, and the simplest questions would take about 5 minutes to answer, and I could barely here them. It seemed like it was someone from the new US call center. Has anyone been through something similar with them?

Also, it's ridiculous that we're unable to choose our package and review the bill online. Why do we have to call and spend so much time for such simple service requests? They said they couldn't email me a bill confirmation either. I have to wait for that in the mail. Seems crazy.

 – About 4 months ago.

Chat feature with Frontier is 100% based in India!!!!!!!!!
Call corporate: 8443204445 Ext1113130.
Sandi Box is employee based in USA. After talking with her make sure and tell her Frontier...

Chat feature with Frontier is 100% based in India!!!!!!!!!
Call corporate: 8443204445 Ext1113130.
Sandi Box is employee based in USA. After talking with her make sure and tell her Frontier going Bankrupt as stock now in penny range.

 – About 4 months ago.

Frontier sucks because Dan McCarthy and his entire C-suite are vultures. They have zero interest in improving the business or helping our customers. They lay down policies that amount to pure customer...

Frontier sucks because Dan McCarthy and his entire C-suite are vultures. They have zero interest in improving the business or helping our customers. They lay down policies that amount to pure customer abuse, then punish lower management because customers leave. Dan McCarthy is aiming Frontier straight to the ground while he files off with a golden parachute. I hope he chokes on a piece of dog shit.

 – About 4 months ago.

Here's the latest mindf*ck from Frontier:

6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 1/3
Anjelica | Sent : 8:07...

Here's the latest mindf*ck from Frontier:

6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 1/3
Anjelica | Sent : 8:07 PM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected
if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and
security purposes, your session is recorded and may be monitored or reviewed.
Sent : 8:00 PM | Alex
I just got off the phone with your billing department. It appears that order # 067781091 was not fulfilled. Now, a different order # 067932759 has been entered. The rep I
spoke with on order # 067781091 told me that I would be shipped return boxes and labels to ship back my hd-dvr and hd box. The rep I spoke with on order #
067932759 told me that Frontier "did not want the old Verizon boxes". Please send written confirmation that I am not responsible for sending back the Verizon hd-dvr
and hd box. Also, I attempted on 5/26 to cancel Fios tv service and keep the 75/75 internet effective 6/7, the start of a new billing period. Please send written
confirmation that I will not be charged for 3 days of Fios tv.
Anjelica | Sent : 8:01 PM
Thank you for chatting with Frontier, Alex. My name is Anjelica, and I'll be assisting you today with your concern about the service order.
Anjelica | Sent : 8:01 PM
I apologize if you were disconnected with the previous representative Alex.
Anjelica | Sent : 8:03 PM
I'm sorry that this happened to you. Let me first pull up your account Alex so that I can provide you the necessary information you needed. May I confirm your Account
number is 2141741508 and this is the account we will looking at together?
Sent : 8:04 PM | Alex
yes
Anjelica | Sent : 8:04 PM
Thank you for authenticating your account using the pre-chat survey.
Anjelica | Sent : 8:04 PM
May I ask a contact number where I can reach you in case a call back is necessary?
Sent : 8:04 PM | Alex
972-570-5288
Anjelica | Sent : 8:06 PM
Thank you. May I update your account with the email address alex.mcglinchey@gmail.com as your preferred email address?
Sent : 8:06 PM | Alex
yes
Anjelica | Sent : 8:06 PM
Perfect. Thank you so much Alex. Let me go ahead and review your account. Please allow me 2-3 minutes.
Anjelica | Sent : 8:11 PM
Thank you so much for patiently waiting Alex and sorry for the long wait.
Anjelica | Sent : 8:12 PM
Upon checking here in your account, it appears that the second order had been processed. That is the right order number which is associated with your account.
Anjelica | Sent : 8:14 PM
In regards with the Verizon boxes Alex, you can actually keep those boxes as long as you want. It is not necessary that you will return the boxes to Verizon.
Anjelica | Sent : 8:17 PM
But here's the thing. If you use your Verizon boxes while you are with us, there's no problem. But if ever your boxes will have problem, Frontier is not held responsible for it.
So we highly recommend that you use our facilities and equipment.
Sent : 8:18 PM | Alex
6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 2/3
Sent : 8:18 PM | Alex
Why would I want to use your tv boxes if I am no longer subscribing to your tv service? I am only subscribing to internet service effective 6/7/17.
Anjelica | Sent : 8:20 PM
I understand. I'm just trying to give you an example of a situation Alex.
Sent : 8:20 PM | Alex
noted.
Sent : 8:21 PM | Alex
Please send written confirmation that I will not be charged for 3 days of Fios tv.
Anjelica | Sent : 8:24 PM
In regards with that one Alex, there's no way for us to send a written confirmation. The only way for us to provide you a reference is the service order number.
Anjelica | Sent : 8:25 PM
But rest assured that I will notate all the things we have discussed today.
Sent : 8:25 PM | Alex
You can do it in this chat session, and I will print it. Or you can send an email, since you require that I keep a current email on file.
Anjelica | Sent : 8:29 PM
This is to confirm that your TV service has been disconnected and you will not charge of it after the day of disconnection date. After this chat, you will receive an email
containing this chat transcript. Your service order number is 67932759.
Sent : 8:31 PM | Alex
Disconnection date was supposed to be 6/7 and now the new disconnection date is 6/9. I should not be charged for anything past 6/6 on Fios TV.
Sent : 8:32 PM | Alex
On top of that, your new order says that you have until 6/16 to complete. Which means I could be invoiced for 6/7 to 6/16 on Fios tv.
Anjelica | Sent : 8:34 PM
Yes, that is possible. Let me double check here Alex.
Sent : 8:35 PM | Alex
I would highly recommend that you not do so.
Anjelica | Sent : 8:37 PM
I will not take note of that.
Sent : 8:38 PM | Alex
You can do whatever you wish. I had better not get a bill for anything other than internet service.
Sent : 8:39 PM | Alex
I would recommend that you visit the website http://frontier-sucks.com/ because I will be posting this example of customer no=service!
Anjelica | Sent : 8:41 PM
I'm sorry if you feel that way Alex. To tell you, I was trying to find a way to set your due date on the earliest date as possible. But the 06/16 is the earliest date already.
Sent : 8:41 PM | Alex
That is due to Frontier's incompetence.
Anjelica | Sent : 8:41 PM
In regards with the credit, we can only provide you the right information once we have completed the order after 06/16.
6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 3/3
Sent : 8:42 PM | Alex
The first order # that you messed up had a date of 6/7.
Anjelica | Sent : 8:42 PM
I apologize for the inconvenience.
Sent : 8:42 PM | Alex
Tell it to the Better Business Bureau.
Anjelica | Sent : 8:42 PM
I'm sorry. If I could only have the power to correct everything, I will really do just to make you feel ease.
Sent : 8:43 PM | Alex
Then take it to a manager. This is clearly Frontier's error!
Anjelica | Sent : 8:43 PM
Please refer to the second order number only. Sorry for the inconvenience. Yes, I will address your concern to our higher level of support. Thank you for sharing this
concern in our attention.
Sent : 8:44 PM | Alex
Customers should not have to babysit your company. You clearly made an error and are now trying to disavow the mistake.

 – About 4 months ago.

Frontier is just a name from a small telephone in upstate New York, citizens communications purchased and re-branded from Citizens to Frontier, they are a bottom feeding company that treats their...

Frontier is just a name from a small telephone in upstate New York, citizens communications purchased and re-branded from Citizens to Frontier, they are a bottom feeding company that treats their employees like dirt. and cheap out on infrastructure maintenance.

 – About 4 months ago.

Corporate Communications number. 8443204445 they now use a 7 digit extension code beginning with 111 or 112. Last 4 numbers are employees number. @ 4314, 3130, 9870. Sandi Box @ 1113130 never returns...

Corporate Communications number. 8443204445 they now use a 7 digit extension code beginning with 111 or 112. Last 4 numbers are employees number. @ 4314, 3130, 9870. Sandi Box @ 1113130 never returns calls
Hal Atkins 1119870
Donna Martgan 1124314
Frontier stock DOWN to $1.25.
BK right around the corner.

 – About 4 months ago.

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time....

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time.

 – About 4 months ago.

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time....

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time.

 – About 4 months ago.

Frontier sucking to much dick ...

Frontier sucking to much dick

 – About 4 months ago.

So I currently have frontier service, service what a joke! If there are times where the internet literally goes out within 30 seconds of coming back on. Back to back, over and over! For hours I watch...

So I currently have frontier service, service what a joke! If there are times where the internet literally goes out within 30 seconds of coming back on. Back to back, over and over! For hours I watch the internet flicker, crashed, turn red and disappear all together. First they say, oh I do detect some power loss on our end. 5 times they have sent somebody. last time it took 2 trucks and 2 men. ITS WORSE!!!! I live in a dead zone. Meaning I depend on a network extender for cell service or I have no phone signal at all. Like I want a land line from this company?? This is not just pathetic, it should be illegal. Why is this company allowed to take our money at just high cost and not legally obligated to provide the service they advertise? This company is pathetic and worthless. They want our money but have no interest in customer satisfaction. They only care about bank.

 – About 4 months ago.

I can't even play Overwatch without my ping going up to 5000 every 5 minutes. ...

I can't even play Overwatch without my ping going up to 5000 every 5 minutes.

 – About 4 months ago.

Ok moving to Fl on 6/12. Called a week ago to get service on the13th. Called today and told us they over booked for the 13th. We have to wait till the 19th. Are you kidding me???? I am leaving DSL...

Ok moving to Fl on 6/12. Called a week ago to get service on the13th. Called today and told us they over booked for the 13th. We have to wait till the 19th. Are you kidding me???? I am leaving DSL here o my to have to deal with these MORONS in FL. Good grief!!

 – About 4 months ago.

Where the hell do I begin?

Third time calling about my UPS battery needing to be replaced, the first two times I was told it would be shipped and I should have it within 10 days.

Where the hell do I begin?

Third time calling about my UPS battery needing to be replaced, the first two times I was told it would be shipped and I should have it within 10 days.
This time I go through tech support transferred to customer service, put on hold then someone totally different picks up and whats to start the procedure all voer again!

I hung up so I would curse her out.
I hung up when I called the office of the president 203-614-5600

This company absolutely sucks!!!

I'm contacting Bright House (or whatever they're called now) so you know it has to be pretty bad if I'm going that route. At least I might be able to sleep at night without disconnecting the UPS battery, then reconnecting when I want to watch TV the next day (waiting for it to boot up and do all it's downloads).

 – About 4 months ago.

Hopefully each employee of this terrible companies children gets cancer...

Hopefully each employee of this terrible companies children gets cancer

 – About 4 months ago.

Its been awhile since i complained Since at best i get 2 mbs Im pretty sure they are the worst. I think Dial up was faster or at least felt faster. ...

Its been awhile since i complained Since at best i get 2 mbs Im pretty sure they are the worst. I think Dial up was faster or at least felt faster.

 – About 4 months ago.

@frontier_sucks sucks...

@frontier_sucks sucks

 – About 4 months ago.

This is public venting/expressing your anger towards FRONTIER, not your own personal issues or things you hate besides them, keep it on topic please!...

This is public venting/expressing your anger towards FRONTIER, not your own personal issues or things you hate besides them, keep it on topic please!

 – About 4 months ago.

...

😍❤😳😃💕😕💞💟😤✅🤤😠💝💗❣💙😈😚😘😭😂🤣😔😉😡💓💖💘😐😟😀😁😂😄😃🤣☺😐☹😭😅😆🙂😊😉😍🤓😎😘😗😙😇🤗😚😛😜😋😒🤔😝👶👧👩👨👦👱👮👴👵👲👳👷🤴👸⛑💂🕵🎅👰👼🤶🤵🙋🙆💇💆💁🤦🙍🙎🎇🎆🎈✨🎉🎊🎋🎄🎃🎍🎎🎏🎀🎑🎐🎁🎗🎞🎠🎫🎟🎡🎢🎪🖼🎦🎭🎨🎰🛒🍟🍔🍕🌭🥓🥚🥗🥖🥞🥙🍖🍗🍿🌯🌮🍲🍱🍘🍛🍚🍙🍜🍝🍠🍤🍣🍢🍥🍡🍦🚕🚓🚗🚙🚌🚐🚒🚑🚎🚘🚚🚛🚜🏍🛵🛴🏎🚞🚝🚆🚃🚃💫💌💘💞💔💚❤💛💛💙💕💕💜💘💌✝✡✡U_U:-P:D>""

 – About 4 months ago.

What I hate about is that there is no option to delete your comments on this site. Can we please have an option to delete our comments if we want? What if I posted about an issue Frontier got back to...

What I hate about is that there is no option to delete your comments on this site. Can we please have an option to delete our comments if we want? What if I posted about an issue Frontier got back to me and resolved?

 – About 4 months ago.

From Verizon to Frontier, nothing has changed....

From Verizon to Frontier, nothing has changed.

 – About 4 months ago.

What do Frontier, Comcast and Verizon all have in common? Their colors are red and black....

What do Frontier, Comcast and Verizon all have in common? Their colors are red and black.

 – About 4 months ago.

Frontier Communications, more like Backtier Communications hahahahahahahha...

Frontier Communications, more like Backtier Communications hahahahahahahha

 – About 4 months ago.

Why does this website look so much like twitter?...

Why does this website look so much like twitter?

 – About 4 months ago.

Former frontier employee, one time someone prank called us and we called them back laughing ...

Former frontier employee, one time someone prank called us and we called them back laughing

 – About 4 months ago.

I live in an apartment at West Lafayette Indiana and go to Purdue, I was informed I could get Frontier internet at this apartment by the owner, I called Frontier and they said they could do it....

I live in an apartment at West Lafayette Indiana and go to Purdue, I was informed I could get Frontier internet at this apartment by the owner, I called Frontier and they said they could do it. Frontier is a big ISP over here as well as Comcast.

A week goes by and they are saying they can't do it now, what the heck? Do their support agents even communicate with each other?

 – About 4 months ago.

Frontier sucks, overall their DSL has been up and down, I called and reported this, they said they'd send a tech out and it never happened.

Switched to Comcast which is still less...

Frontier sucks, overall their DSL has been up and down, I called and reported this, they said they'd send a tech out and it never happened.

Switched to Comcast which is still less than stellar but at least no more issues.

 – About 4 months ago.

The ABSOLUTE WORST ISP the United States has to offer. "High speed Internet" is says on the main page of their website, and all their"buisness magnets"(they give me one every time i...

The ABSOLUTE WORST ISP the United States has to offer. "High speed Internet" is says on the main page of their website, and all their"buisness magnets"(they give me one every time i call for service..I have like 30 of the things). theyd be better off advertising "Internet w/ Slo-mo Feature!"
I am in a long distance relationship...very long distance, calling this person isnt an option for me right now unless I want to spend thousands of dollars on a phone bill (also frontier, so whos to say itd even work?), so internet is required to talk with them. Often times they think I'm ignoring them because I'm unable to respond due to sh*tty connections. Free call services like messenger, whatsapp, or Skype with its more afforable rates of which i do pay for are useless to me under Frontier, because they rarely ever get through, and when it does, the internet goes out 5 minutes later. Not just when I call them, say some one 2 hours away, 10 minutes away, even in the same house? Nope. When I first moved here it seemed okay. It went a little slow if too many people were using too many devices, but that's reasonable I think. Now, for the past 4-5 weeks, I'm the only one here, using one device at a time, and it runs as if theres 7 people in my house using 2 devices each. Constant connection issues and errors, resetting the modem almost 3 times daily. Its taking an unbelievable ammount of time to write this because the wifi keeps going out before I send it. The phone, a completely different problem, hasnt worked for a month, even when connection is at its "best".
Calling for assistance is worthless, because if by a long shot they actually pick up the phone, and actually transfer you to representative, they either dont help at all, or they send someone out who doesn't help at all, or sometimes makes it worse. I cant believe that internet can be this terrible. Or that a company like this still has enough money to operate.

 – About 4 months ago.

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days...

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called back. He makes sure he comes back to everyone's house to speak with a real person. It's too bad he doesn't follow through like he claims.

When I returned my Cox equipment, they said they said they'll see us in 22 months. Now I know why.

I knew about Frontier's past deceptive policies, but I heard they were better. I guess that was just fake news.

 – About 5 months ago.

Frontier is horrible. Right now its our only choice, however I am trying to get the word out to people about Midwest electric/gas/fiber. They are coming through with their five year plan and 2018 is...

Frontier is horrible. Right now its our only choice, however I am trying to get the word out to people about Midwest electric/gas/fiber. They are coming through with their five year plan and 2018 is the fifth year, however, the more people that sign up to Join The Crowd in www.teamfiber.com are getting it faster and can get the heck away from Frontier. My husband and I cant watch any streaming at the same time or even be on the internet at the same time. It is horrible. I look forward to the switch. Hopefully, relief is coming soon to us all.

 – About 5 months ago.

I switched from my previous internet and phone supplier in March Frontier is the worse company I have ever felt with I have been having problems since day 1 IbwishvI never changed. They installed my...

I switched from my previous internet and phone supplier in March Frontier is the worse company I have ever felt with I have been having problems since day 1 IbwishvI never changed. They installed my home phone and Internet March 15 and gave me a temporary phone number until they could change over Timmy original number which was going to take 3 weeks . The temporary number did not work I could dial out but when someone called the number it went to a business after a half dozen calls to Frontier they got me a new temporary number which took a week finally 2 weeks I got my original number I then got a bill for over $400 which did not even have my account number it took me 6 weeks to get this corrected I then got a corrected bill which was still higher than what they had quoted me to switch to them which did not save me anything over my previous supplier which is why I changed in the first place. The internet service also was only 6 mps when I was told it would be 12. They scheduled s technician to come out in 2 weeks to upgrade. I then get a call on the day the Tech is suppose to show up saying Inam in an area that can't get the upgrade after I had taken half a day of work off to be there. After again more billing errors and a dozen calls to them they then inform me again I can get an upgrade and schedule another Tech to come out in 2 weeks this time it's installed. After 1 week with new install my phone and Internet stop working yesterday and after 6 calls to them they say they can have someone out to fix it in 2 weeks so since I have had them I have had no service for four weeks, Thrir response time to fix problems stink I now currently have no home phone or Internet and have to waits until mid Junevto get it fixed. I regret switching to them and would warn people to stay away

 – About 5 months ago.

Left Comcast for Frontier. Big Mistake! Frontier is garbage. Horrible service in all aspects. No wonder their stock is heading for bankruptcy. Terrible!...

Left Comcast for Frontier. Big Mistake! Frontier is garbage. Horrible service in all aspects. No wonder their stock is heading for bankruptcy. Terrible!

 – About 5 months ago.

Sarasota,FL FIOS. Have been dealing with slow sppeds for weeks. My plan is 50/50. Im getting 2.17 MPS down. 0.40 up. These are DSL speeds from the 90's. They said they'd have a tech here on...

Sarasota,FL FIOS. Have been dealing with slow sppeds for weeks. My plan is 50/50. Im getting 2.17 MPS down. 0.40 up. These are DSL speeds from the 90's. They said they'd have a tech here on the 7th. All day appointment.

 – About 5 months ago.

Don't know what you bitches is crying about! I just installed today, the Tech was awesome and I can't believe all the channels I get compared to the Brighthouse/Spectrum I had. They went up on...

Don't know what you bitches is crying about! I just installed today, the Tech was awesome and I can't believe all the channels I get compared to the Brighthouse/Spectrum I had. They went up on my bill $30 so I went with Frontier. The internet is WAY better! I am LOVING IT! The phone is Much clearer AND I get every channel I can think of. I can't rate on reliability yet or billing but the initial experience is awesome!

 – About 5 months ago.

Internet has now been down for three days. They sent out technician today and he left note that read my upgrade was complete. He did not fix the Internet which is why I called in the first place. So...

Internet has now been down for three days. They sent out technician today and he left note that read my upgrade was complete. He did not fix the Internet which is why I called in the first place. So now apparently I have upgraded no internet

 – About 5 months ago.

FRONTIER 24 hour #(800) 584-3384. I have called ...

FRONTIER 24 hour #(800) 584-3384. I have called

 – About 5 months ago.

Frankfort NY? Where the hell is that?? I am in Wallkill NY. It figures...

Frankfort NY? Where the hell is that?? I am in Wallkill NY. It figures

 – About 5 months ago.

Yeah another unsatisfied Frontier customer. I can't even send out emails with their server and they blame Microsoft? Are you kidding me? My WiFi is out several times a day. I want to smash the...

Yeah another unsatisfied Frontier customer. I can't even send out emails with their server and they blame Microsoft? Are you kidding me? My WiFi is out several times a day. I want to smash the box!! HATE FRONTIER!!!!

 – About 5 months ago.

Everyone here should FILE A COMPLAINT with the Federal Communications Commission! Flood them with complaints about Frontier. Something HAS to change.

FILE A COMPLAINT-----> ...

Everyone here should FILE A COMPLAINT with the Federal Communications Commission! Flood them with complaints about Frontier. Something HAS to change.

FILE A COMPLAINT-----> https://consumercomplaints.fcc.gov/hc/en-us

 – About 5 months ago.

Absolute worst company I have ever dealt with for internet. I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough...

Absolute worst company I have ever dealt with for internet. I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough word for these people ( 96% negative reviews speak for themselves) Don't give them your CC information... they lose it. The right hand has no idea what the left hand is doing. You will get different answers from every person you talk to.
I spent 45 minutes just trying to set up service. An hour again on the phone trying to figure out how they somehow failed to process my CC for the deposit. I gave them the number twice already.

These people couldn't boil water correctly.

I called another provider and had service a new order set up in less than 5 minutes (Charter Spectrum) and they waived my install due to my Frontier experience (that's what customer service looks like )

Run from Frontier.... keep your money and run!

 – About 5 months ago.

The comment below from West Lafayette, IN, USA is a liar and shill and proves how immature, dishonest and unprofessional Frontier employees are. Frontier does not maintain their equipment on THEIR end...

The comment below from West Lafayette, IN, USA is a liar and shill and proves how immature, dishonest and unprofessional Frontier employees are. Frontier does not maintain their equipment on THEIR end and that is proven everywhere. Soon to be bankrupt out of business and firing their employees and to that I smile as they deserve to all be unemployed.

 – About 5 months ago.

This company is actually good, chances are if you have slow internet it's because the phone wiring in your house is from 1960s back when AT&T and the phone company hardwired phones into your wall...

This company is actually good, chances are if you have slow internet it's because the phone wiring in your house is from 1960s back when AT&T and the phone company hardwired phones into your wall and shit, and you're expecting 50mbps internet over that SAME EXACT ancient wiring?

It's not their fault if your house is a f%@king old ass tenement, I knew somoene in a shithole called New Jersey who had a house from the 50s with shitf%@k phone wiring and said they suck because they could only get 5mbps DSL over their 1950s phone wiring.dumbasses

 – About 5 months ago.

Sales over support is the company culture. You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more...

Sales over support is the company culture. You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more upsells/ upgrades. The problem is the majority of these sales and upgrades are placed by temps and 3rd party vendors Frontier outsources it's positions to and is normally done with no informed consent by the consumer, i.e cramming. It's no wonder their customer turnover mirrors their employee retention rate, averaging 60-90 days. Now lets see from the agents POV. You are brought in to assist a customer but spend 90% of your training learning transitional statements and upsell tactics rather than how to assist a customer or navigate the company systems. You have to make a quota every month, but have to spend a lot of time fixing errors caused by overzealous or under trained sales reps. The most knowledgeable agents at this company spend most of their time fixing errors caused by cramming, they miss out on their opportunities to upsell you services simply trying to correct your issue and win back your trust. Meanwhile we will praise some one that crams your account or adds services incorrectly because they reflect making revenue on our Call Center Sales Tracker available for all to see. Disciplinary action is rare for cramming which in the telcom industry is something the FCC does not look kindly on.

 – About 5 months ago.

Frontier is shit. I have had this internet for so long, and when I'm trying to play with friends on PlayStation, of course I can never connect because of this horrible company. My family is...

Frontier is shit. I have had this internet for so long, and when I'm trying to play with friends on PlayStation, of course I can never connect because of this horrible company. My family is upgrading to verizon thank god. On frontier's website it says "High speed internet" what a joke that is, $20 a month for 6mbps IT SAYS. When I check it on a testing website it says 1.3 mbps! Verizon you can get 50 mbps for only 39.99, Frontier, same price 24 MBPS!! And of course it will only give you about 12 mbps.... so really? This is a shit company. Im out..

 – About 5 months ago.

Verizon recently sold the FIOS service in our area to Frontier and ever since the Wi-Fi has cut out constantly and we never get any more than 30mbps. We used to average 45-60 with Verizon....

Verizon recently sold the FIOS service in our area to Frontier and ever since the Wi-Fi has cut out constantly and we never get any more than 30mbps. We used to average 45-60 with Verizon.

 – About 5 months ago.

Operators are worthless, everything is 2 weeks away for service, it is always an issue with frontier, the techs live 5 mins away and still takes 2 weeks to schedule a repair from a frontier failure....

Operators are worthless, everything is 2 weeks away for service, it is always an issue with frontier, the techs live 5 mins away and still takes 2 weeks to schedule a repair from a frontier failure. slow speeds and frontier go hand in hand.

 – About 5 months ago.

Worldwide speeds avg @35 Mbps. Frontier ? 1-2? WTF???
Make America great again?

Start with these bastards, pleeeeeeese !,!...

Worldwide speeds avg @35 Mbps. Frontier ? 1-2? WTF???
Make America great again?

Start with these bastards, pleeeeeeese !,!

 – About 5 months ago.

Grayling MI
I have had to go on medication from the stress this shit bag ass company has caused me over 5 years with no other options. In that 5 years I havent came close to promised speeds....

Grayling MI
I have had to go on medication from the stress this shit bag ass company has caused me over 5 years with no other options. In that 5 years I havent came close to promised speeds. Eight months at one address, new 200 yard line dug in and nothing. Almost two Techs a week, nothing... Call three months later there still billing me and the f%@ktard in customer service is like" Oh your not Provisioned correctly! Wtf 8 months!
Im 5 months into my new adress and havent broke speeds over .56 mbps

Im sharing this site on Facebook
This company needs to be sued! f%@kers!

 – About 5 months ago.

Frontier makes dial-up look like what frontier's supposed to be....

Frontier makes dial-up look like what frontier's supposed to be.

 – About 5 months ago.

Where to start...

Years ago the neighbors cut the line in the process of building their new house, and rather than replacing the line the tech spliced the line together and shut the...

Where to start...

Years ago the neighbors cut the line in the process of building their new house, and rather than replacing the line the tech spliced the line together and shut the housing back up— leaving water in the bottom and using electrical tape to secure the line. Now when it rains or snows, the internet goes out. I'm a college student, and there's nothing worse than my internet cutting out trying to complete a test.

THEN

Trying to get it fixed. I pay for a decent speed internet, but even at 2am when the internet is at it's best, the best I can get is a little over 1mbps. We called to file a complaint, and the woman on the line sounds appalled, and promises to have someone out the next day to fix it. Low and behold, no one came. Not even a call to tell us the tech wasn't coming or to reschedule. Then, no one ever called with a follow up.

So I'm still stuck with crappy internet, and the excuse that "our servers are over capacity at your area" when the neighbors across the road with a separate line have full speed and no issues, and pay for the same package from the same people.

 – About 5 months ago.

You think that if a company was asking people to pay for internet service that they would actually get internet service but nope! Not Frontier! I really enjoy paying twice the price for even the most...

You think that if a company was asking people to pay for internet service that they would actually get internet service but nope! Not Frontier! I really enjoy paying twice the price for even the most minute ability to access the internet some of the time. Maybe. If I'm lucky.

 – About 5 months ago.

Internet went down from 10pm last night until 8am this morning. Now it's down again at midnight. Love the reliability! Especially when frontier is the only provider in my area!...

Internet went down from 10pm last night until 8am this morning. Now it's down again at midnight. Love the reliability! Especially when frontier is the only provider in my area!

 – About 5 months ago.

The damn wifi magically became slower than dial up this morning....

The damn wifi magically became slower than dial up this morning.

 – About 5 months ago.

Stock @ $1.30. Only 31 cents to go to make it a penny stock. Bankruptcy right around the corner . That is a fact. Massive layoffs coming to service technicians along with union busting. Calif and...

Stock @ $1.30. Only 31 cents to go to make it a penny stock. Bankruptcy right around the corner . That is a fact. Massive layoffs coming to service technicians along with union busting. Calif and Florida to be hit worst.

 – About 5 months ago.

Frontier is the biggest piece of internet shit I have ever had. They put to many people on one line and it is so slow. I live in a small town with not many options and they take advantage of the...

Frontier is the biggest piece of internet shit I have ever had. They put to many people on one line and it is so slow. I live in a small town with not many options and they take advantage of the small town. I beg you DO NOT GET FRONTIER if you don't have to.

 – About 5 months ago.

frontier is the worst, most unreliable internet service. down or buffering at least daily. Calling sevice is a joke, they just go through the motions of pretending they dont suck I wish WV had...

frontier is the worst, most unreliable internet service. down or buffering at least daily. Calling sevice is a joke, they just go through the motions of pretending they dont suck I wish WV had something better. PDJSB

 – About 5 months ago.

Why am I still receiving billing statements after disconnection Frontier FIOS service 5 months ago?

Customer service is worthless. They have no clue!...

Why am I still receiving billing statements after disconnection Frontier FIOS service 5 months ago?

Customer service is worthless. They have no clue!

 – About 5 months ago.

Frontier internet services + phone bundle.

I've been having this bundle for two years. $56.69. Itbwas ok. Until the promotion ended, it went up to $95.36.

So I called....

Frontier internet services + phone bundle.

I've been having this bundle for two years. $56.69. Itbwas ok. Until the promotion ended, it went up to $95.36.

So I called. The first question I asked was did the bill go up because of the promotion was over? It took the rep 20 minutes to confirm that. She promised don't worry about the new charge, it will be fixed, but there's no confirmation number.

Obviously this company doesn't know how to run their business or customer service

 – About 5 months ago.

I couldn't stop shitting after using Frontier as it buffers....

I couldn't stop shitting after using Frontier as it buffers.

 – About 5 months ago.

Crossville TN. Internet constantly drols connection. Advertised speed of 5mbps. Right now I'm getting .56 download speed. Customer service sucks. Request a tech for service and they show up in...

Crossville TN. Internet constantly drols connection. Advertised speed of 5mbps. Right now I'm getting .56 download speed. Customer service sucks. Request a tech for service and they show up in about 2 weeks if at all. Monopoly in my area, the only landline or internet provider available. Frontier sucks!!!!!!

 – About 5 months ago.

God help you if you live in Connecticut and have Vantage!!! Shit's expensive as f%@k...

God help you if you live in Connecticut and have Vantage!!! Shit's expensive as f%@k

 – About 5 months ago.

I LOVE THIS COMPANY!!!!!! :)...

I LOVE THIS COMPANY!!!!!! :)

 – About 5 months ago.

WTF is it with this site, why am I always listed as being from Canada? I live in the USA! ...

WTF is it with this site, why am I always listed as being from Canada? I live in the USA!

 – About 5 months ago.

why is the dog shite of a company still in business? They are the ABSOLUTE WORST! Answer...little to no competition in many places including mine. I may as well be on dial-up with the performance I...

why is the dog shite of a company still in business? They are the ABSOLUTE WORST! Answer...little to no competition in many places including mine. I may as well be on dial-up with the performance I received from these a$$holes.

 – About 5 months ago.

I'm getting so sick of Frontier ,our service crashes every time there is a storm,or as soon as school kids get home our system is out. I've been told that we live in a high service area so I...

I'm getting so sick of Frontier ,our service crashes every time there is a storm,or as soon as school kids get home our system is out. I've been told that we live in a high service area so I told them their system is way out of date and they quoted me a certain speed which we never get. I have gone through 3 modems last year and had a new line put in front our home to the box 1 block away

 – About 5 months ago.

Frontier is the worst service that I have ever dealt with. What is sad is that no one in that company cares about any of these thousands of complaints....

Frontier is the worst service that I have ever dealt with. What is sad is that no one in that company cares about any of these thousands of complaints.

 – About 5 months ago.

Frontier internet is slow as f%@king f%@k. Barely squeezing out 0.40 Mbps, pings at 200....

f%@k you Frontier...

Frontier internet is slow as f%@king f%@k. Barely squeezing out 0.40 Mbps, pings at 200....

f%@k you Frontier

 – About 5 months ago.

Been trying to upload a 4 minute video for over two hours. Every time it gets up to 75% the internet cuts out and I have start over again....

Been trying to upload a 4 minute video for over two hours. Every time it gets up to 75% the internet cuts out and I have start over again.

 – About 5 months ago.

Frontier sucks! Spotty service, poor bandwidth and constantly dropping out....

Frontier sucks! Spotty service, poor bandwidth and constantly dropping out.

 – About 5 months ago.

Another week trying to get phone to ring. Told by CS rep after being transferred that it would be repaired in 24 hours without someone coming out, as problem is not at home. Problem not fixed yet...

Another week trying to get phone to ring. Told by CS rep after being transferred that it would be repaired in 24 hours without someone coming out, as problem is not at home. Problem not fixed yet again! Allegedly the last female CS was in Tampa with over 26 years experience of assisting customers. Right!!! Looking forward to having the Fios side of frontier being bought up by Google in November when they go bankrupt. Look at FTR on the NYSE about 1.85 a share. PITIFUL. I am in California, southern and not OTTAWA. Time to contact the FCC!

 – About 5 months ago.

Internet has been shit for months every time I call CS it magically works on their own speed test site. Yesterday I called frontier for bad Internet connection because it's to slow to do speed...

Internet has been shit for months every time I call CS it magically works on their own speed test site. Yesterday I called frontier for bad Internet connection because it's to slow to do speed test. I get told a ticket has been entered?!? Only the hundredth one. f%@k these c*nts

 – About 5 months ago.

These idiot's have no idea what they are doing. Over 1 year of horrible service it still continues. Talk to a CS rep in Texas (male) who does NOT know who to call to fix my problem of having...

These idiot's have no idea what they are doing. Over 1 year of horrible service it still continues. Talk to a CS rep in Texas (male) who does NOT know who to call to fix my problem of having voicemail turned off over 3 months ago. Seems they do NOT do that, however what they will attempt to do is adjust the amount of rings to access that feature, this has to be done by provisioning, problem is now they tell me it will be fixed within 8 hours, 2 days later problem still exists, female in Tampa Florida states will be done immediately, so she issues yet again another trouble ticket number with a commitment date of today 5/5/2017. Well in true fashion stupid customer rep she did not do that. What she did was to issue a work order to have a technician come out to fix it, which he can't. I only found out about tech coming out on Monday the 8th. This was found out online at my account dashboard about pending trouble tickets ZERO, and now a tech visit on 5/5 without contacting me. No calls, NO EMAIL no anything. On top of that my FCC complaint that was never acted on by frontier, and was due to be repaired by 5/5/2017 has requested a14 day extension to look into why I am having so many problems here. 1 year and 4 days of service, and a total of 41 trouble tickets. They just don't get it. Hopefully FCC will really nail these idiots in the pocketbook. Their stock is now in the "pink sheets" of the NYSE. Bankruptcy around the corner perhaps in October. Their stock is a sell and don't buy now! Hopefully Google will take over the Fios side of frontier. ATT doesn't want it, Verizon doesn't want it back either. Yes indeed Frontier sucks. PS. If you turn off a feature on the TV side of fios, don't be surprised if they keep on billing you for at least another month. They did that to me also.

 – About 6 months ago.

Internet drops out completely every 5-7 minutes and then slowly picks back up again. Love this local monopoly bullshit. They don't even provide 24 hour service and they're closed on the...

Internet drops out completely every 5-7 minutes and then slowly picks back up again. Love this local monopoly bullshit. They don't even provide 24 hour service and they're closed on the weekend. Someone, come save us! We'll even take Comcast! - New Richmond, Wisconsin

 – About 6 months ago.

Liars, Frontier!!! Said bill would be one price and then bills me twice as much. NO Contracts! LIES! will be 100 dollar to drop service!!! Also scheduled appointment NOBODY Shows up and no call...

Liars, Frontier!!! Said bill would be one price and then bills me twice as much. NO Contracts! LIES! will be 100 dollar to drop service!!! Also scheduled appointment NOBODY Shows up and no call to say why they did not show up.

HORRIBLE HORRIBLE COMPANY!!!!!