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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 1,356 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 6 hours ago.

You guys suck!!!!!!! We can't even buy a movie months later, let alone access the $1000+ movies we bought while you were Verizon!!!!! Something freaking goes wrong daily!!!!! We are reaching...

You guys suck!!!!!!! We can't even buy a movie months later, let alone access the $1000+ movies we bought while you were Verizon!!!!! Something freaking goes wrong daily!!!!! We are reaching out to government officials in Long Beach CA and make sure they know how much you truly suck!!

 – About 8 hours ago.

4 Hours on hold,, and TV and phone still not working. Disconnected twice. I'm waiting for calls from hospital, and after four hours was told it woujld be 3-days before a technician can come out...

4 Hours on hold,, and TV and phone still not working. Disconnected twice. I'm waiting for calls from hospital, and after four hours was told it woujld be 3-days before a technician can come out to fix problem. We were forced to change to Frontier a few months ago. I would concur this is the worst company ever. No call back after being disconnected after a 1 hour hold, not once but twice.

 – About 9 hours ago.

these fuckers have the worst customer service, my cable has not been working for 4 days now and I have called and called and put on hold, finally got a hold of a customer service rep, and his first...

these fuckers have the worst customer service, my cable has not been working for 4 days now and I have called and called and put on hold, finally got a hold of a customer service rep, and his first question was I wanted to buy internet protection plan for 4.99. terrible service, they do not give a crap, they need to be shut down. frankly, if you can not provide the service you are collecting on, you need to be put out of business.

 – About 1 Day ago.

I experienced and continue to experience the same problems most of you have described. Let's all report them to the BBB, and shut these mother fuckers down. ...

I experienced and continue to experience the same problems most of you have described. Let's all report them to the BBB, and shut these mother fuckers down.

 – About 1 Day ago.

The worst. Wondered why 1/2 of my channels were not there, on-demand wasn't there for the longest time and caller ID is no longer an option. I waited on hold and got the runaround for over an...

The worst. Wondered why 1/2 of my channels were not there, on-demand wasn't there for the longest time and caller ID is no longer an option. I waited on hold and got the runaround for over an hour. Then I went on chat, and that got me nowhere. The FCC needs to clamp down on these jokers and pull their franchise ASAP.

 – About 2 days ago.

Forget whatever Verizon Fios did to make things difficult for them in Florida. That has nothing to do with the horrible customer service, long waits to speak to anyone and inflexibility with pricing....

Forget whatever Verizon Fios did to make things difficult for them in Florida. That has nothing to do with the horrible customer service, long waits to speak to anyone and inflexibility with pricing.
I'm paying $188 a month for two TVs with one DVR and one movie channel. When I told them that I wanted to turn off service to my second TV (as we were not using it), I was told that I would have to switch to "Frontier" pricing, which would be $237/month for one TV with the same services that I have now. It simply should not be that difficult to remove service for one TV. What gives?
I was also informed that when my Fios contract expired, I would be charged Frontier rates anyway. I can't understand how they expect to compete by charging those rates for the same service...
Brighthouse is on the way tomorrow....

 – About 2 days ago.

Worst service, wrong account information, wrong billing or over billing since taking over Verizon DSL. Customer Service stinks. How can this company continue to get away with what they are doing to...

Worst service, wrong account information, wrong billing or over billing since taking over Verizon DSL. Customer Service stinks. How can this company continue to get away with what they are doing to customers? I hate this company and hope they are sued out of business. I also hope they have to answer to a formal Federal inquiry on their way of conducting business. A subpoena to dig deep into their records and look for incriminating evidence would be nice.

 – About 2 days ago.

We live in rural Michigan and I've called Frontiers 20x in the last 3 months. Still nothing. Worst internet company ever....

We live in rural Michigan and I've called Frontiers 20x in the last 3 months. Still nothing. Worst internet company ever.

 – About 3 days ago.

Don't be mad at Frontier Verizon sucks they sold us out then sabotaged the lines they sold to Frontier...

Don't be mad at Frontier Verizon sucks they sold us out then sabotaged the lines they sold to Frontier

 – About 3 days ago.

I HATE HATE HATE HATE HATE WITH FRONTIER WITH A PASSION!!!! I WILL MAKE IT MY LIFE'S MISSION TO TAKE ALL OUR 40+ NATIONWIDE ACCOUNTS SOMEWHERE ELSE....

I HATE HATE HATE HATE HATE WITH FRONTIER WITH A PASSION!!!! I WILL MAKE IT MY LIFE'S MISSION TO TAKE ALL OUR 40+ NATIONWIDE ACCOUNTS SOMEWHERE ELSE.

 – About 3 days ago.

Frontier Communications is defrauding its customers in western North Carolina. I signed up for 6/1.5 speed internet from Frontier. I NEVER received even HALF those speeds. After the first year of...

Frontier Communications is defrauding its customers in western North Carolina. I signed up for 6/1.5 speed internet from Frontier. I NEVER received even HALF those speeds. After the first year of trouble with slow speeds, we found out that Frontier had provisioned our line for only 3/.5 and never bothered to reduce our price. Now, it has been almost 5 years and we are lucky to get half a meg download speeds in the evenings and our latency is through the roof. And our area is a known congested area and for 5 years, Frontier has scheduled no relief, despite KNOWING they have customers that are not getting what they are paying for.

I am in the process of investigating a class action lawsuit.

 – About 3 days ago.

To continue my saga, after several times waiting for food I tier to answer their phone, finally someone answered! I was so happy until I realized the person helping me had no idea what they were...

To continue my saga, after several times waiting for food I tier to answer their phone, finally someone answered! I was so happy until I realized the person helping me had no idea what they were doing.....I had called for a minor thing, I could not get one particular movie I had paid for to play. So now after the tech guy tried to fix it, I had no TV or Internet. I was better off before I called! I was so pissed, I need the Internet because I work from home. He did not know what to do and said someone will call me back five days later for the Internet problem. I asked for a supervisor and he said no, I could not talk to a supervisor. Where the hell did this company come from? We had good service with Verizon, Frontier needs to get the fuck out of Texas. They make Time Warner look awesome, it's like the Cable company twilight zone!! Maybe it's time to drop the cable companies, after all they are overcharging anyway.

 – About 3 days ago.

Horrible customer service. Online account information is usually incorrect. Reps do not even have correct information. Verizon may have had issues but never experienced so much misinformation or...

Horrible customer service. Online account information is usually incorrect. Reps do not even have correct information. Verizon may have had issues but never experienced so much misinformation or billing confusion. Wish Verizon had not sold their lines to Frontier. I want Verizon back.

 – About 3 days ago.

This is utterly ridiculous!!! How are these incompetent assholes still in business???? I have literally spent 6+ hours with Frontier since Monday and have gotten NO WHERE. Every. Person. That I speak...

This is utterly ridiculous!!! How are these incompetent assholes still in business???? I have literally spent 6+ hours with Frontier since Monday and have gotten NO WHERE. Every. Person. That I speak with gives me different info. I'm just trying to set up service for God's sake. Unfortunately Frontier is the only internet provider in my area, and I take online courses so what choice do I have? Even the supervisors don't return calls or handle issues. Fuck Frontier!!!!

 – About 3 days ago.

Wow, I didn't think anything could be worse than Time Warner, then I got stuck with Frontier Communications because I had Verizon and they sold out. I have been trying to call Frontier for 2 days,...

Wow, I didn't think anything could be worse than Time Warner, then I got stuck with Frontier Communications because I had Verizon and they sold out. I have been trying to call Frontier for 2 days, no one EVER comes to the phone. I'm just hanging there, he'll the music on the phone doesn't even work right. I ordered a movie, overpaid for it and the damn thing will not play, I'm ditching this overpriced, shitty, unresponsive cable company named Frontier Communications. You would think that since cable companies will soon be irrevellent they would at least try to hang on by giving you some kind of customer service. This company sucks balls.

 – About 3 days ago.

Just want to say how much i appreciate Frontier and the great service I get...#FRONTIERFOREVER...

Just want to say how much i appreciate Frontier and the great service I get...#FRONTIERFOREVER

 – About 4 days ago.

Frontier is great or were liars,well FRONTIER SUCKS!!!2 days no internet they don't answer then call back they hang up..Dump these criminals..I and I don't lie New York idiot......

Frontier is great or were liars,well FRONTIER SUCKS!!!2 days no internet they don't answer then call back they hang up..Dump these criminals..I and I don't lie New York idiot...

 – About 4 days ago.

IF YOU SAY YOU DON'T LIKE FRONTIER YOU MUST BE A LIAR OR JUST PLAIN DUMB...

IF YOU SAY YOU DON'T LIKE FRONTIER YOU MUST BE A LIAR OR JUST PLAIN DUMB

 – About 4 days ago.

FRONTIER FOR PRESIDENT...

FRONTIER FOR PRESIDENT

 – About 4 days ago.

My internet is so much faster now that Frontier is the service provider...consistent 25 mps...

My internet is so much faster now that Frontier is the service provider...consistent 25 mps

 – About 4 days ago.

Worse incompetent customer service -
All I wanted to do was change my service to a new address - the tech was slow to begin and couldn't find my original account so he set me up on a new...

Worse incompetent customer service -
All I wanted to do was change my service to a new address - the tech was slow to begin and couldn't find my original account so he set me up on a new month to month plan at a cheaper rate yay??(gave me no new account number) it would take 3 days for a new router to come to my house. After 5 days of nothing I called and another tech confirmed it was on its way the next day -- 4 more days I call and no trace of the router being sent - so this person says he's transferring me to tech support - after 20 minutes the tech doesn't know what I need so he goes and waits for another 30 minutes so he himself can talk with customer service to find out what's wrong - they find out I don't get frontier service in my new area- good cancelled my account!

 – About 4 days ago.

Wow, I had been with Verizon for 17 years, switching over my Online Web access for email alone had taken them 3- days just to migrate everything over, oh did I mention I lost most of my email? Within...

Wow, I had been with Verizon for 17 years, switching over my Online Web access for email alone had taken them 3- days just to migrate everything over, oh did I mention I lost most of my email? Within the last 3 months alone my Wi-Fi connectivity is horrible; my network keeps dropping, and my Internet experience now is down to a crawl! The premise of having FIOS was for speed. DirecTV which I currently have does not offer Internet through AT&T in my area. I am S.O.L with providers in my area, I did not ask for this crap. Last night came home to hear my wife say she had been on hold on phone for 52 min. then they hung up. Oh and did I tell you about the customer service reps that I can’t understand!

 – About 4 days ago.

wtf is with the $600 early termination fee??...

wtf is with the $600 early termination fee??

 – About 4 days ago.

Frontier blows shit out of there assholess on line for 45 minutes talked to a rep got cut off called back this company is the worst pile of shit anyone could deal with they took over verision ...

Frontier blows shit out of there assholess on line for 45 minutes talked to a rep got cut off called back this company is the worst pile of shit anyone could deal with they took over verision interenet completely sucks 10 minute down load what the fuck
Going with satellite fuck these dick wads

 – About 4 days ago.

I waited years before I could finally move some place with Verizon FiOS. I was always stuck with shitty Brighthouse Networks. I finally moved. I enjoyed 6 months of blazing fast internet and great...

I waited years before I could finally move some place with Verizon FiOS. I was always stuck with shitty Brighthouse Networks. I finally moved. I enjoyed 6 months of blazing fast internet and great customer service. Then I see billboards around town. Next thing I know, I am now a Frontier subscriber. Are you fucking kidding me?

 – About 5 days ago.

Absolutely the worst service. Billing is wrong, internet speed is 1/3 of what we had with Verizon DSL. Customer service is not too helpful, tech support is not trained properly or they have no...

Absolutely the worst service. Billing is wrong, internet speed is 1/3 of what we had with Verizon DSL. Customer service is not too helpful, tech support is not trained properly or they have no knowledge on how to troubleshoot properly. When you call, you are placed on hold multiple times, get transferred, sometimes get cut-off, and then you are given no solution or answers for the problem. This company needs to answer for their over charging many Verizon customers and not providing adequate services as mandated by law. This company also needs to be investigated internally and there needs to be an investigation as to why a lot of the Verizon people are being screwed over on their designated internet speeds, the over billing and Frontier Communications lack of action to resolve these matters.

I am so disgusted at these people and their business practices. I am very hopeful that there will be a criminal investigation on this company.

 – About 5 days ago.

We have been without internet since Verizon became Frontier Internet. Since then, the internet has NOT worked. Can not get anyone out to fix. We order a technician out, they don't come, we...

We have been without internet since Verizon became Frontier Internet. Since then, the internet has NOT worked. Can not get anyone out to fix. We order a technician out, they don't come, we call, they say they have NO record or the call. Its a vicious circle. They owe us so much money. They say we are cancelled, and expect a refund. Never get it and when I call they say our service is still active.

 – About 5 days ago.

Is there a class action suit being filed in Texas?...

Is there a class action suit being filed in Texas?

 – About 5 days ago.

Our Frontier wifi shuts down all the time. It's getting to the point where it isn't worth out money... #FuckFrontier. But sadly it's all we can get out here so I'm stuck on this...

Our Frontier wifi shuts down all the time. It's getting to the point where it isn't worth out money... #FuckFrontier. But sadly it's all we can get out here so I'm stuck on this frontier he'll forever.... Help me

 – About 5 days ago.

Its a scam they are causing your back up batteries to us up all their stored power....

Its a scam they are causing your back up batteries to us up all their stored power.

 – About 5 days ago.

Last week on friday our modem stopped working. We thought that it would be no problem because Verizon would always send a new modem over with one day shipping. This was not the case. We figured out...

Last week on friday our modem stopped working. We thought that it would be no problem because Verizon would always send a new modem over with one day shipping. This was not the case. We figured out that frontier now owned the verizon internet near us. We called them and they said that they would send a modem to our house in 3-5 business days. It has now been 9 business days. I guess i have to go sit on hold for 4 more hours to get someone to lie to me saying they will ship it. lovely.

 – About 5 days ago.

I have been trying for 7 days to successfully move my existing service from my old address 14 miles away with no luck. I have logged over 14+ hours on hold and on the phone with no resolve. It...

I have been trying for 7 days to successfully move my existing service from my old address 14 miles away with no luck. I have logged over 14+ hours on hold and on the phone with no resolve. It can't be this hard! I want to scream every time I hear that "we are 100% based in the US" let me talk to someone in India or Korea that can help me. If there was any other choice in the area I live in....I would gladly change providers in an instance.

 – About 6 days ago.

We have around 75 Mbps internet and when they took over Verizon we can get shit as slow as 4 Mbps, also cell service drops out completely randomly I can have 4 bars 4g and then go to no service in a...

We have around 75 Mbps internet and when they took over Verizon we can get shit as slow as 4 Mbps, also cell service drops out completely randomly I can have 4 bars 4g and then go to no service in a second

 – About 6 days ago.

Tired to deal with FRONTIER!!! every month my bill is higher and higher!!! I call and after discussing with the representative for 2 hours my bill goes down $100....wait for the next month bill? back...

Tired to deal with FRONTIER!!! every month my bill is higher and higher!!! I call and after discussing with the representative for 2 hours my bill goes down $100....wait for the next month bill? back the $100 up. This so upsetting to see how a company like FRONTIER exist based on what they can still from customers and keep going to try to profit from that. Maybe they don't know about the natural law, what goes around, comes around., I would like to see how in a short time they go out of business. Also I am surprise to see how we the customers seat to be taken by people like this and do nothing to stop this REAP OFF!!!
There has to be a way to get out of contract with a company like this with out having to pay them money to do so!!!

 – About 6 days ago.

Frontier is the only internet here that we can use and they have been nothing but terrible. We consistently don't get the speeds we are paying for (less than half actually, even when I'm the...

Frontier is the only internet here that we can use and they have been nothing but terrible. We consistently don't get the speeds we are paying for (less than half actually, even when I'm the only one in the house) and no matter how many times we call its a merry go round of "turn your modem on and off" , holding for hours, and gettin people who have never heard of "packet loss" and wouldn't know internet jargon if you smacked them in the face with it. Finally when they get sick of talking to you they send out a "repair" man who fiddles with the modem for an hour before leaving, where the internet works for 15 minutes before tanking out again. If you keep pestering them they'll replace your modem with one that is equally, if not worse than the shit one you had before. Utter and complete garbage internet with trash people running it. When your work and livelihood relies on halfway decent internet that works more than it doesn't (frontier service is down 90% of the time) this place will make you want to kill yourself.

 – About 1 Week ago.

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars...

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars

 – About 1 Week ago.

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars...

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars

 – About 1 Week ago.

I have been trying for months to get Frontier to tell me my account number and allow me access to my (sob) email account.

I was in the hospital and rehab (broken hip) when Verizon sold...

I have been trying for months to get Frontier to tell me my account number and allow me access to my (sob) email account.

I was in the hospital and rehab (broken hip) when Verizon sold us down the river. I was able to access my new (? account for one week, then unable for the last nearly six months.

Have written twice to the CE; no reply but a phone message, which I answered and left a message. Then total silence.

Months later, a person contacted me by email. For several more months we have be emailing back & forth with NO ANSWER TO MY QUESTIONS!!!! And no way to access 5 months of emails that are on some server somewhere -- Verizon? Frontier? Person doesn't seem to understand my problem.

If CEO does't answer, and flunky doesn't understand, how do I get access to my account?

I always thought Verizon had horrible customer service (especially on TV, which I dropped 3 years ago), but compared to THIS outfit!!!

jdfg7


 – About 1 Week ago.

This company is pathetic. There are so many people switching from them in Tampa, that Brighthouse staff are overwhelmed. We've been on a waiting list for 2 weeks.

After taking over...

This company is pathetic. There are so many people switching from them in Tampa, that Brighthouse staff are overwhelmed. We've been on a waiting list for 2 weeks.

After taking over from Verizon in our area, Frontier raised our rates by 30%. They want us to sign a 2 year contract. We refuse to pay them. After calling 3 times, being placed on hold for 1/2 hour we hung up each time. They never called back. We finally reached someone on the 4th time and offered to pay what we paid Verizon. Their response? They shut off our service. Serves us right for trying to call them and work things out.

The first line customer service are helpless. If you are determined and keep calling, eventually you'll get through to the very rude people. I used to think Verizon went out of their way to have poor customer service. This company has topped them!

Frontier Sucks!!

 – About 1 Week ago.

Frontier is by far worse than Time Warner and the dmv combined. I had GTE and Verizon for 45 years and never had an outage. Have had Frontier since April 1st have been without a land line twice. And...

Frontier is by far worse than Time Warner and the dmv combined. I had GTE and Verizon for 45 years and never had an outage. Have had Frontier since April 1st have been without a land line twice. And was over billed $100. The people at the call center are no help and are unaware of any outage and say they will send a repairman that never shows

 – About 1 Week ago.

Ugh... where to begin...

First, I was with Verizon for a little over 2 years before the transition to Frontier. All was great! No issues, never had to contact customer support, nothing....

Ugh... where to begin...

First, I was with Verizon for a little over 2 years before the transition to Frontier. All was great! No issues, never had to contact customer support, nothing. LIterally, shit just worked every time.

Well, with Verizon, I was under a contract and was locked in to having phone service which I didn't need anymore, so I called to get rid of it. Of course, the sales consultant was telling me about their new offerings and that lead me to the decision that I regret to this day, I asked them about pricing for their faster internet package. I had 75/75, and they were running a "special" for 150/150, which would have costed me 89 per month. Of course, me being an internet junkie and having an online business with customers all over the state of Texas that I work remote on, I jumped on the offer.

They scheduled a technician to come out and upgrade my equipment to get me the faster speed. That guy damaged my fiber line. I got internet, but TV signal would drop in and out all the time. Frontier blamed my TiVO. I told them "Everything was working until you guys did something, it's not my TiVO". They insisted that I get a new cable card, so they sent me a new cable card, even AFTER I told them that the TV would sometimes work. I knew this wasn't going to fix anything because if the CableCard wasn't working, the f***ing TV wouldn't work at ALL! Either way, I wasn't going to get anywhere with them until I caved and got the new cable card.

2 days later, I get my little special surprise in the mail, and like I expected, nothing new. Called customer service AGAIN and they said that it has to be my TiVO and I told them it wasn't AGAIN! So, I finally talked them into sending a service tech out. Mind you, this has taken me nearly 2 weeks to get to this point.

I finally get the technician out (who showed up early which put me into a bind, but I can forgive that. Kudos for them to try to resolve my issue quickly) who says my fiber line is going out. After talking, it was me who had the idea that maybe the harsh texan heat had something to do with it. He said "I've seen the fiber lines do this. They get hot, they bend, and if they are kinked, it will cut off the signal". This made sense, so I agreed to have my line replaced.

The next step came from Northern Sky communication (an authorized contractor for Verizon, which just got transition to Frontier) where they came in, cut my fiber line to replace, and was not able to figure out how to get the new line ran. This is where things went to shit... I lost 100% of my services that day. This guy left me with NOTHING! So, I called Frontier, who apologized saying "They shouldn't have left you with nothing", which didn't help with my frustrations.

Now, fast forward to the next week... I had to call Frontier to ask for a status update, and they have done NOTHING up to this point, mind you. Finally they sent a supervisor who was able to figure out how to run my new fiber line in a few minutes... Moral of this last bit is, if you have Northern Sky communications coming out, and they can't figure out how to fix your shit, demand a supervisor...

Well, finally, I get my services back... But, lo and behold I've been charged nearly 400 dollars for something should cost me 189! I tried to get that fixed, they said they did, and then just today, I get another 300+ bill with more shit they added to it. The worst part is, I still have to pay and hope they correct my bill.

I give them until the next bill to fix this, or I'm switching to TWC...

I'm feel sorry for all the verizon guys who are having to deal with this. This whole thing has been a nightmare. Nothing should be this hard to work with.

 – About 1 Week ago.

OMG Frontier SUCKS. was on Verizon FIOS for 3.5 years and Verizon customer service was great. Helpful, gave a damn and did so in vary short wait times. In April. as most know, we got sold to Frontier....

OMG Frontier SUCKS. was on Verizon FIOS for 3.5 years and Verizon customer service was great. Helpful, gave a damn and did so in vary short wait times. In April. as most know, we got sold to Frontier. last weekend, I stopped getting a bunch of channels. I just spent an hour and a half on the phone with tech and customer support... most of that on HOLD. not fixed. and I reiterate OMG Frontier SUCKS

 – About 1 Week ago.

California customers can complain to the Public Utilities Commission here – https://appsssl.cpuc.ca.gov/cpucapplication/

I was told by Frontier that I don’t qualify for “new”...

California customers can complain to the Public Utilities Commission here – https://appsssl.cpuc.ca.gov/cpucapplication/

I was told by Frontier that I don’t qualify for “new” customer pricing because I was brought over from Verizon. They wouldn’t honor the offer for twice my speed at $5.00 less per month than my current bill, but did offer that to me for an additional $40/mo.

The California PUC got me in contact with Frontier corporate who helped me out.

If we all make complaints to the PUC, maybe we can force them to honor new customer pricing to all of us trapped in their Verizon buyout.

 – About 1 Week ago.

They couldn't even get it right about where my complain was from its Monroe,North Carolina not Old Fort, N.C. where is that at. ...

They couldn't even get it right about where my complain was from its Monroe,North Carolina not Old Fort, N.C. where is that at.

 – About 1 Week ago.

what is wrong with frontier? For the month of August Monroe North Carolina has a problem with no service or internet Why can't they just say they have a problem and fix it. .Why when I call they...

what is wrong with frontier? For the month of August Monroe North Carolina has a problem with no service or internet Why can't they just say they have a problem and fix it. .Why when I call they blame it on someone else.Like it isn't there problem. Wish I could get another service where I am located I would greatly change.Can someone help us with this problem tell the true about whats going on instead of telling lies about why its down

 – About 1 Week ago.

My frontier provided router broke......can I just go buy a different compatible one? Or do I have to go through the hell that is calling their "customer service "? ...

My frontier provided router broke......can I just go buy a different compatible one? Or do I have to go through the hell that is calling their "customer service "?

 – About 1 Week ago.

We had Frontier come in and give us a new router and when we set up the password we wrote it down and spelled it out if person for them and they still put in the wrong password...

We had Frontier come in and give us a new router and when we set up the password we wrote it down and spelled it out if person for them and they still put in the wrong password

 – About 1 Week ago.

Internet down for hours at a time - phone techs don't know how to repair besides sending out a person or a new router. Called again today to report the outage and was placed on hold for over 10...

Internet down for hours at a time - phone techs don't know how to repair besides sending out a person or a new router. Called again today to report the outage and was placed on hold for over 10 minutes, then they just finally hung up on me.

 – About 1 Week ago.


We have internet and voice services from Frontier, after being transferred from Verizon. The internet service goes down with regularity and the phone service isn't much better. Good luck...


We have internet and voice services from Frontier, after being transferred from Verizon. The internet service goes down with regularity and the phone service isn't much better. Good luck getting through to customer service, and after the normal 45 minute wait, you will be transferred around from group to group for another hour until you may finally find someone who knows what they are doing.

It's just like Verizon, or any other phone/internet company I have ever dealt with. They all suck..

 – About 1 Week ago.

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was ...

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was distracted, not knowing that my boss called me, so he sat and asked me what it was all about, I told him and he smiled and said it was no problem. I never understood what he meant by it was no problem getting back my husband, he said he used a spell to get back his wife when she left him for another man, and now they are together till date and initially I was shocked hearing something from my boss. He gave me an email address of the Prophet Abuvia which helped him get his wife back, I never believed that this would work, but I had no choice coming into contact with the sayings that I get done, and he asked for my information and that my husband was able to propose to throw him the spell and I sent him the details, but after two days, my mother called me that my husband was pleading that he wants me back, I never believed, because it was just a dream and I had to rush off to my mother's place and to my greatest surprise, was kneeling my husband beg me for forgiveness that he wants me and the child back home, when I gave prophet Abuvia a conversation regarding sudden change of my husband and he made clear to me that my husband will love me until the end of the world, that he will never leave for another woman. Now me and my husband is back together and started doing funny things he has not done before, he makes me happy and do what it is suppose to do as a man without nagging. Please if you need help of any kind need, please contact Prophet Abuvia for help. His email is prophet.abuvia@gmail.com his website is prophetabuviasolutiontemple.webs.com

 – About 2 weeks ago.

........

.....

 – About 2 weeks ago.

Frontier rocks...

Frontier rocks

 – About 2 weeks ago.

Frontier left our business with no internet all day Monday- rep provided service ticket with promises that a tech would be here by 5pm Tuesday. Tuesday wtf, two days of lost credit card processing and...

Frontier left our business with no internet all day Monday- rep provided service ticket with promises that a tech would be here by 5pm Tuesday. Tuesday wtf, two days of lost credit card processing and online orders for a high volume restaurant= thousands in lost revenue, don't you have a buisness or commercial division that can escalate the tech? It is Wednesday and so far no call, no show from a tech. Frontier you are the worst and incompetent ISP provider and hopefully will be shut down and sued. We already contacted exceed satellite to replace the crappy unreliable DSL line.

 – About 2 weeks ago.

Switch to exede Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service

Love exede service...

Switch to exede Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service

Love exede service

 – About 2 weeks ago.

Switch to exedensure Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service ...

Switch to exedensure Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service

 – About 2 weeks ago.

So we were in Colorado and my internet connected equipment (cameras, sprinkler system, garage door opener, etc.) stopped working on Saturday night. We got back to the Dallas area Monday evening to...

So we were in Colorado and my internet connected equipment (cameras, sprinkler system, garage door opener, etc.) stopped working on Saturday night. We got back to the Dallas area Monday evening to find we had no internet connectivity. Problem is we can't get an IP address. Worked with two very nice reps today (Tuesday) but neither was able to solve the problem in 2 hours of phone time. Of course there is no Video On Demand or Search functionality as well. What did they do this weekend? They pushed an upgrade to our set-top boxes to brand them as Frontier. How in the world did this manage to screw up their entire network? This has happened before and a tech had to come out and finally "reset" something at the central office that got it working again. It's had been working well, until they decided to push out a stupid update that probably added no value to anything at our house...and has only disrupted our service. I'm not convinced that Frontier knows how to operate a large-scale network. And the question remains, "Will we get any credit for their self-imposed downtime?"

 – About 2 weeks ago.

Ok so I don't think we have really had a good Internet connection with frontier and if we could get another provider we would have done switched by now. As of right now where I live they only...

Ok so I don't think we have really had a good Internet connection with frontier and if we could get another provider we would have done switched by now. As of right now where I live they only offer a 6mb connection I'm pulling 2.5 on a good down and have actual download speeds of .3 to .4mb which in my opinion completely fucking sucks. Plus half the time the connection is constantly cutting in and out. Well today is one of those days were the connection isn't lasting 5 seconds and cuts out so I decided to chat live with there technical support via my phones 4g connection. So I get connected with a dumbass named Joshua E and he ask my account phone number and I give it to him. Then he ask what are the birth date and last 4 of SS of account holder and I said I wasn't sure because it is under my parents name but I proceed to tell him that I've been on here to chat with frontier on multiple occasions and I wasn't trying to ask about any account or billing information I just wanted some technical support for there piece of shit router/modem and he said I can't because I'm not parents. I try telling him my mom is at work and she has no clue about electronics or this Internet connection problem tha is why I just want advice on a technical issue but no he wasn't aloud to give me technical information because he needed the account information that I had no concern with. Why he couldn't just give me a general answer or give me a suggestion on what to do is beyond me. So now I have to wait for my mom to get home and try to explain to her what is going on so she can call them and ask them the same exact questions I wanted answer for. Fuck frontier I just want a connection that is reliable and doesn't cut out every minute.

 – About 2 weeks ago.

they're probably shoveling my money up their asses while they shit on everything and everyone and I can't even get internet for more than like 2 fucking minutes. dipshits....

they're probably shoveling my money up their asses while they shit on everything and everyone and I can't even get internet for more than like 2 fucking minutes. dipshits.

 – About 2 weeks ago.

Live in Sarasota would love to get away from this F company but my choice is Frontier or Comcast cant decide which one sucks less ....

Live in Sarasota would love to get away from this F company but my choice is Frontier or Comcast cant decide which one sucks less .

 – About 2 weeks ago.

I have had Frontier for 6 months and they still can't get my bill right. I've been overcharged every month, and they keep claiming that a credit will appear on the next bill. It's not...

I have had Frontier for 6 months and they still can't get my bill right. I've been overcharged every month, and they keep claiming that a credit will appear on the next bill. It's not happening. The worst part is that when I take the time and patience out of my day to call these people, they put me on hold for a ridiculous amount of time (up to 2 hours) then presumably give up and disconnect the call. Verizon wasn't the best, but I think they recruited these people from the idiot farm then injected them with a dose of lazy.

 – About 2 weeks ago.

I was on the phone for about 15 minutes with a very pleasant-sounding Southern lady and when she went to "complete" my order, she said she had to transfer me to customer service...35 Minutes...

I was on the phone for about 15 minutes with a very pleasant-sounding Southern lady and when she went to "complete" my order, she said she had to transfer me to customer service...35 Minutes later, while talking to someone from wherever (foreign call center) I hung up because NONE of my information was put in the system. THIS is how they treat a new customer? Wow is all I can say!

 – About 2 weeks ago.

Is anyone able to stream recorded shows on there mobile devices while away from home? Use to watch shows with Verizon not with Frontier. F-ing help me out...

Is anyone able to stream recorded shows on there mobile devices while away from home? Use to watch shows with Verizon not with Frontier. F-ing help me out

 – About 2 weeks ago.

Worst customer service ever!! Pray you never have to call customer service! ...

Worst customer service ever!! Pray you never have to call customer service!

 – About 2 weeks ago.

Holy shit these guys are retards. Ive been on hold with the online chat for 2 hours.

im also on the phone for 23 minutes.

these guys are a god damn joke. ...

Holy shit these guys are retards. Ive been on hold with the online chat for 2 hours.

im also on the phone for 23 minutes.

these guys are a god damn joke.

 – About 2 weeks ago.

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there...

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there business or do they care. I would advise anyone to stay away for this company.. My next letter is going the the public service committee in Florida . These people are only operating here because verizon turned over there F--ed problems to them

 – About 2 weeks ago.

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there...

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there business or do they care. I would advise anyone to stay away for this company.. My next letter is going the the public service committee in Florida . These people are only operating here because verizon turned over there F--ed problems to them

 – About 2 weeks ago.

Left frontier and switched back to Bright House Networks in tampa bay. They are currently running a deal if you tell them your with frontier you get you're package for half price for 2 years, NO...

Left frontier and switched back to Bright House Networks in tampa bay. They are currently running a deal if you tell them your with frontier you get you're package for half price for 2 years, NO CONTRACT and even better pay off most if not all or your frontier early termination charges.

 – About 2 weeks ago.

I HATE FRONTIER. We can't get internet access. We keep trying to get through to customer service. All I can tell you is if that is what you are doing well GOOD LUCK WITH THAT! HATE HATE HATE HATE...

I HATE FRONTIER. We can't get internet access. We keep trying to get through to customer service. All I can tell you is if that is what you are doing well GOOD LUCK WITH THAT! HATE HATE HATE HATE FRONTIER

 – About 2 weeks ago.

My husband has been on the phone for 3 days over 12 hours only to be disconnected every time he gets to business phone dept. THE NUMBER LISTED ON OUR BILL IS NOT THE BUSINESS NUMBER IT IS...

My husband has been on the phone for 3 days over 12 hours only to be disconnected every time he gets to business phone dept. THE NUMBER LISTED ON OUR BILL IS NOT THE BUSINESS NUMBER IT IS RESIDENTIAL...ARGH.. They are sending us hugh bills threatening to disconnect our old office phone which is disconnected and sending us to collections for outrageous money we do not owe. HELP!!!!!

 – About 2 weeks ago.

40 Minute Average Hold time for Customer Service. Really? Also they failed to change to channel 11 as requested. I need more choices to fire therm. Where is more competition vs this monopoly BS?...

40 Minute Average Hold time for Customer Service. Really? Also they failed to change to channel 11 as requested. I need more choices to fire therm. Where is more competition vs this monopoly BS?

 – About 2 weeks ago.

I have 50/50 Mbps Quantum FIOS. I'm currently downloading at 75KB/s (~600Kbps). Not surprisingly, Frontier's speedtest says I have 50Mbps down, and one other speed test on the internet, but...

I have 50/50 Mbps Quantum FIOS. I'm currently downloading at 75KB/s (~600Kbps). Not surprisingly, Frontier's speedtest says I have 50Mbps down, and one other speed test on the internet, but all the rest, and actual downloads are all terrible. I am not getting what I paid for, not since the switch to Frontier.

 – About 2 weeks ago.

On hold for 37 minutes before even talking to anybody. Then, I'm on the call for over an hour, mostly on hold so they can contact another tech support person, just to be told that they don't...

On hold for 37 minutes before even talking to anybody. Then, I'm on the call for over an hour, mostly on hold so they can contact another tech support person, just to be told that they don't know what is wrong and I have to schedule a tech to come out. Really wish Charter want the only other cable/Internet provider up here.

 – About 2 weeks ago.

Once again, I have had to deal with frontier three times today. Where recording all of their calls date and time and making sure that we have full documentation of the fabrications of the truth that...

Once again, I have had to deal with frontier three times today. Where recording all of their calls date and time and making sure that we have full documentation of the fabrications of the truth that they state. Tomorrow is Saturday and they claim once again that someone will arrive between 8 and 5 PM. I also promise this on July 30 between 8 and 5 PM. No one showed up! More wasted time and recorded efforts to contact their people and then we received a bill that is three times higher than what the bill used to be. We have informed them very clearly that every phone call with date and time and the entire conversation is being recorded work quality assurance and customer service. Today, I had to reset the system three times, versus when Verizon who never so much as had a link happen now it is an every day event. And every day it becomes worse and worse. I have filed both formal and to informal complaints with the Federal Communications Commission, to informal and one formal complaint with the Florida state attorney general's office, filed to informal and one formal complaint with the Florida consumer protection office, and now I have filed with the federal Department of Justice a formal complaint as well. Having multiple decades of telecommunications security and information security expertise I find that this company to be the most horrendous and outrageous company ever to be allowed even a hold such a license let alone be approved by any public service commission. Also we have filed a formal complaint with the public service commission of the state of Florida. Now I keep on hearing, that there is going to be a wildcat strike because of what they have done to the former employees of Verizon and the removal of the benefits that were promised to them as becoming frontier employees. It seems that frontier has violated the international brotherhood of electrical workers contract have there is supposedly going to be a wildcat strike. I also happen to know that a number of people are shorting this stock because of the anticipated third quarter results and the fact that this stock has fallen below five dollars a share while they try and maintain their 8.5% dividend payout.

I also have and understand from qualified frontier front line employees that they are using subcontractors and putting them in frontier trucks to make it look like you're dealing with a frontier employee. As my personal opinion they are using frontier subcontractors in frontier communications trucks.

In addition, since my bill has increased three times from its normal rate, I had a very interesting conversation with the department of justice of the United States to open up a RICO case against frontier. A class action suit is fine wonderful and good. But our RICO case makes is so much more enjoyable to watch this company go under. Also been brought to my attention that the shorting of this stock is becoming quite massive at the third quarter results that are anticipated will be quite devastating.

In addition, we've had the numerous vendors of high quality networking and VoIP equipment contacted and they have run their tests and found absolutely nothing wrong and have clearly stated that it is nothing more than frontier communication creating these problems. Ever since we upgraded our service over a month ago and has been nothing but hell. They state that on Saturday they will be sending out a technician and our network engineers will be here to greet them. Add to the fact that they will not do you QOS and one of their technical support people today had to look up what that term meant and then told me he was unable to do such things.

I find it quite fascinated find that frontier communications which has absolutely zero experience in fiber-optic telecommunication systems was allowed to even be considered for this type of acquisition. Add to the fact that we now have a friend in the United States Department of Justice who believes that a RICO case is very possible against this firm could make them wake up.

I even received a telephone call today from the cable company in reference to my request to build infrastructure 2 1/2 miles to my residence so I never have to deal with such incompetence ever again they stated to me that they will be sending out a survey team as well as a sales team for my particular area and ensure full market penetration and the destruction of frontier communication in this particular area

is also brought to my attention that frontier communications went ahead and ripped out a number of pieces of working capital equipment and are having problems with their new equipment syncing up with the other equipment that is causing major outages. I try to be nice and kind to the unfortunate persons who act as their technical support and you can tell that they are reading scripts.

Because of my experience in this industry and my public exposure in the press I am able to go ahead and generate the type of ink that frontier communications does not want to see spread across the financial sections of various publications. Also I find that they are busily cramming my bill with all sorts of interesting charges that were never there before.

 – About 2 weeks ago.

To St Pete Fl;
Below are the contacts I got after fileing a complaint wth the Fl State Attorney. I did get a little help but not a final resolution.

Melanie Williams
Senior...

To St Pete Fl;
Below are the contacts I got after fileing a complaint wth the Fl State Attorney. I did get a little help but not a final resolution.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

If you have not done so file a complaint with thr FL State Attorney and the FCC.

 – About 2 weeks ago.

Hi Frontier! Just wondering why it is that you have to suck so very VERY much. Do you hate me? Sure seems like it. Every single fucking day when I'm right in the middle of something important, you...

Hi Frontier! Just wondering why it is that you have to suck so very VERY much. Do you hate me? Sure seems like it. Every single fucking day when I'm right in the middle of something important, you fail and I lose everything. Thanks a shitload Frontier!!!! If only I wasn't in this very rural area where you are the only ISP choice I have. If only. Dreams are all I have for now.

 – About 2 weeks ago.

Frontier's customer service is in fact the worst customer DIS-service I have ever seen. Moving our company's phone lines has taken 5 phone calls and two weeks with no phone service. We are...

Frontier's customer service is in fact the worst customer DIS-service I have ever seen. Moving our company's phone lines has taken 5 phone calls and two weeks with no phone service. We are told it will be resolved by Monday. Additionally, the FIOS we had is not offered in our new area and as a "courtesy" to us we can have a much less functioning DSL service, but can NOT get out of our internet contract. When asking for a copy of the contract we agreed to, I was told that the contract is "verbal" with Verizon and assumed by Frontier. In other words, they have NOTHING to show me in writing of our contract terms. The "customer service" reps have been rude every single time we have called, without fail. We didn't just drop the provider, we transferred the services that were available. We should not be subject to early term fee for something out of our control such as FIOS not being offered in the new area. There has been no apologies for the loss of service, and the reps seem to enjoy being jerks!!

 – About 2 weeks ago.

This company SUCKS!!!!!! I was forced into having Frontier since the buyou from AT&T. WIth AT&T I not one problem. Since this crappy Frontier took over the TV service went out around 10 to 15 times...

This company SUCKS!!!!!! I was forced into having Frontier since the buyou from AT&T. WIth AT&T I not one problem. Since this crappy Frontier took over the TV service went out around 10 to 15 times the last 2 years. When I tried to contact customer service via chat this evening, I was told because my service is in Connecticut that I have to call. This was after a 20 minute wait. I called and was told via recording that there are 25 people ahead of me. F that.Also my bill magically went up $30 a month and I can not get a straight answer as to why. I am stuck with Frontier because my apartment complex does not allow dishes. The only other choice I have for service is Comcast. They suck also. But I think everyone knows that.

 – About 2 weeks ago.

I hate this POS company. Any page that has more than average graphics causes this POS server to time out. It is SO SLOW. I am paying through the nose for high speed from this company? Dial up was...

I hate this POS company. Any page that has more than average graphics causes this POS server to time out. It is SO SLOW. I am paying through the nose for high speed from this company? Dial up was faster than this sorry outfit offers. NEVER had loading issues with VERIZON. Thanks for selling all of us out to this joke of a company. NOTHING is the same. It is either slow or non-existent. FRONTIER SUCKS!

 – About 2 weeks ago.

This is the US based customer support number for Frontier 1-888-446-7622. I was able to talk to people that actually spoke English. I bet they don't want everyone to have it so make sure you set...

This is the US based customer support number for Frontier 1-888-446-7622. I was able to talk to people that actually spoke English. I bet they don't want everyone to have it so make sure you set this line on fire with calls.

 – About 2 weeks ago.

Paying for the basic Internet and TV package. I'm pretty tech savvy and am smarter than the techs they've sent so far. Hitting a cap of 600kb/s download and upload. They send a tech, he looks...

Paying for the basic Internet and TV package. I'm pretty tech savvy and am smarter than the techs they've sent so far. Hitting a cap of 600kb/s download and upload. They send a tech, he looks at the cords, says "Looks good to me!" And leaves. Ive tried switching channels, soft and hard resetting the router, buying a nicer router. Nothing. Do not use Frontier. I have to start loading a Netflix episode before I start making dinner, eat, shower, THEN I can get a good 15 minutes of my show in. Most ignorant thing Ive ever seen.

 – About 2 weeks ago.

Verizon FIOS to Frontier Fios. Plan went from $69 to $94 a month for 75/75 when they advertise 100/100 for $55! They won' give me anything close to the advertised deal on their website. The guy...

Verizon FIOS to Frontier Fios. Plan went from $69 to $94 a month for 75/75 when they advertise 100/100 for $55! They won' give me anything close to the advertised deal on their website. The guy offers me a $5 discount but needs to run my credit? Huh? I am already an existing customer with a great payment history! Bye Frontier Fios, hello Time Warner. A waste of 48 minutes of my time.

 – About 3 weeks ago.

This company is by far the worst I have ever dealt with. I think the DMV would rank much higher. Called to disconnect a fax line from home service and strip my basic land line to basic+call waiting...

This company is by far the worst I have ever dealt with. I think the DMV would rank much higher. Called to disconnect a fax line from home service and strip my basic land line to basic+call waiting and caller id. They turned off both lines and it took 10 days and at least 10 hours on the phone with probably 10 customer service agents and finally a supervisor after waiting 90 minutes to be blessed with her presence. Guess what...main line was turned on but no caller ID and call waiting. On hold today with 2nd agent and 1 hour later was disconnected. They SUCK and don't care! I'm making this short and not counting the promised call backs that never came, etc. If you have a choice...RUN!

 – About 3 weeks ago.

Frontier Sucks! Not only is there no way to delete a service, the DVR randomly does not record my scheduled programs, like PBS News! Today 8/10/16, their Android App doesn't work; neither "My...

Frontier Sucks! Not only is there no way to delete a service, the DVR randomly does not record my scheduled programs, like PBS News! Today 8/10/16, their Android App doesn't work; neither "My Frontier" or "Frontier TV." My only other internet option is Brighthouse (YUK)! I suppose I could subscribe to Frontier, Internet Only, and get ripped off that way. Thanks, FTC!

 – About 3 weeks ago.

From business perspective, Frontier just so bad ! It took them the whole month to set up three phone line and one fax line for my office. Then it comes the real headache ! NO CALLER ID, NO LINE...

From business perspective, Frontier just so bad ! It took them the whole month to set up three phone line and one fax line for my office. Then it comes the real headache ! NO CALLER ID, NO LINE JUMP SYSTEM, NO LONG DISTANCE CALLING, it is my second ticket to Frontier and it past due again ! Endless waiting period and the worst services provided. BRING BACK THE VERIZON PLEASE !

 – About 3 weeks ago.

We got switched over to Frontier in 2014 due to the acquisition of AT&T Uverse. Since then, the internet goes down at least twice a day, and needs to be restarted. There was one time where the...

We got switched over to Frontier in 2014 due to the acquisition of AT&T Uverse. Since then, the internet goes down at least twice a day, and needs to be restarted. There was one time where the internet was down for an entire day. I used my phone's data to check to see if Frontier was fixing the problem, and their website told me nothing. I never received any explanation as to why this issue occurred. I travel several times a year, and I have used many different WiFi networks. My home network remains the worst of them all. Even the campground WiFi in the middle of Vermont is more reliable than where I am.

 – About 3 weeks ago.

HAHAHAHAHHAHAHAH!!!...

HAHAHAHAHHAHAHAH!!!

 – About 3 weeks ago.

Frontier Moved to Texas and immediately our Business Services (both Phone and Internet) went down. After 14 phone calls in 7 days being told everything from "Just Be Patient" to "We will...

Frontier Moved to Texas and immediately our Business Services (both Phone and Internet) went down. After 14 phone calls in 7 days being told everything from "Just Be Patient" to "We will send out a technician" which NEVER showed up. We attempted to cancel our service. When we tried to transfer service they would not release our numbers. It took 3 weeks for them to give our Number to TWC. Then We get a bill of 770.00 and 896.00 and 345.12 for 1 months service, THAT NEVER WORKED. After jumping through hoops for 2 months they waived the 770.0 and 896.00 bills as they billed us for 5 months on our account but no one could figure it out... BUT are sending us to collections for the 345.12 bill because "they never got any calls about a service outage". Well I recorded one of the calls because the customer service person was explaining why a service ticket was created, then cancelled and they would open another one up in 3-4 weeks. The person from Frontier Hung up on me... So I will pay it and contact the FCC again.

 – About 3 weeks ago.

If a business tried to be this bad it would be difficult. It is as if they go out of their way to be this horrible. It is unbelievable how bad Frontier customer service is. I would like to think that...

If a business tried to be this bad it would be difficult. It is as if they go out of their way to be this horrible. It is unbelievable how bad Frontier customer service is. I would like to think that there is a good cable/internet company out there, but have yet to find one.

 – About 3 weeks ago.

Jacked up my bill from around $130 up to $230 for absolutely no reason...
This is for 25/25 internet and the lowest tv package.
Very dishonest company.
Need some lawyers to slap a...

Jacked up my bill from around $130 up to $230 for absolutely no reason...
This is for 25/25 internet and the lowest tv package.
Very dishonest company.
Need some lawyers to slap a class action on this assholes.

 – About 3 weeks ago.

I am a former employee of Frontier. I answered calls at an inbound call center when the Verizon customers transferred to Frontier (CA, TX & FL). None of us were fully trained on FIOS which is what...

I am a former employee of Frontier. I answered calls at an inbound call center when the Verizon customers transferred to Frontier (CA, TX & FL). None of us were fully trained on FIOS which is what these customers have. In addition, Frontier is not dedicated in providing satisfying and good customer service. When hired, we had 6 weeks of training where not everything was covered. The main objective was to get us on the phone and to sell products on everyone and anyone calling in. Then they threw us on the phones with minimal or no help. All the coaches cared about was how much money you would make on the calls. Because when reps make sales, coaches make money. They push an push for the reps to offer internet upgrades, tv package upgrades, and to talk customers into adding anti-virus software to their internet service. If a customer calls and has all four products----phone, TV, internet, and anti-virus protection-----you have to try to upgrade their internet speed and if you can't then you have to offer for a customer to purchase a laptop or a tablet. Emails are flooded with praising reps who have sold a certain amount of products, and encouragement to sell, sell, sell. Our trainer said "Frontier will sell you anything," and would laugh about it. My coach would tell me when you get on the phone you have to be a shark. And his boss would tell us to basically think inside our heads, "Have a coke and a smile," attitude towards the customer because "it is what it is." Frontier in my experience has zero interest in servicing customers. If you don't make the sales quota in sales, which ranges from $1600 to $2000/month, they call you in and put you on a verbal warning. If you have a question while on the phone with a customer, you have to put your question in a chat and wait when and if a seasoned rep responds. It was chaotic and stressful. The average customer calling in because of a question on their bill --you couldn't even be professional, because always in the back of your head you are thinking, "how can I get a sale out of this?" Reps doing well would simply transfer the customer back in cue if they sensed they could not get a sale. It was a big game. People like me who actually were sincere in wanting to help customers resolve billing issues were treated like outcasts. I asked several times to sit with a seasoned rep to help me better understand the products and to better "transition into the sale." I was repeatedly ignored. As a result, I left. So for those of you commenting on how there are missed appointments, it is because we are not trained adequately. And for those of you who say it is the worst customer service, that is because they are not interested in providing customer service at all, they are only interested in getting sales. And for those of you who are on hold forever and just keep getting transferred, that is because the rep on the other end, does not sense a sale. It would be great if the FCC would investigate into these practices.

 – About 3 weeks ago.

Thanks Frontier! Waited 2 weeks for internet service to be installed at my rural NC home. Called to confirm the appointment the day you were supposed to arrive only to learn that a technician had...

Thanks Frontier! Waited 2 weeks for internet service to be installed at my rural NC home. Called to confirm the appointment the day you were supposed to arrive only to learn that a technician had marked the account as out of your service area after the order was placed. Did anyone bother to call and cancel? NO!

Did I mention that I have to have internet in order to have cell phone service? Be glad there weren't any emergencies or I would be suing your sorry asses.

In the interest of SEO I would like to say the following

FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS!

 – About 3 weeks ago.

Lol. I certainly can appreciate the idiocy of the Frontier Communications folks. They just keep on delivering that something special. ...

Lol. I certainly can appreciate the idiocy of the Frontier Communications folks. They just keep on delivering that something special.

 – About 3 weeks ago.

my bill from January to March this year was a consistant $120+/-, April - June I didn't receive a bill, in July my statement showed I owe $655, I called to complain and find a resolve and was...

my bill from January to March this year was a consistant $120+/-, April - June I didn't receive a bill, in July my statement showed I owe $655, I called to complain and find a resolve and was promised a credit. Just got my bill due August 25th for the amount of $1210. WTF how does this happen? I'm sick of calling over and over so I tried chatting. I was told a credit of $100 was all I was allowed because they couldn't find justification to credit more. Frontier sucks so bad

 – About 3 weeks ago.

Frontier said they would be able to continue to autobill just like Verizon and it worked for a few months, but mysteriously stopped working. So they sent me a bill and a disconnect threat letter. I...

Frontier said they would be able to continue to autobill just like Verizon and it worked for a few months, but mysteriously stopped working. So they sent me a bill and a disconnect threat letter. I called and spoke with "Will" in customer service. He seemed very nice and helpful and we spent about thirty minutes on the phone and I even checked my credit card which showed a one cent pending charge which Will said meant everything was going through because they test it that way. He then told me I could save $10.00 per month on a faster internet plan. I said, sounds good.

Next thing I know, my internet stops working. I get ANOTHER past due bill and I got charged $208.00 for the "service upgrade."

I call today and talk to "Bob." I advise that I am done with Frontier and I want to cancel. He puts me on a hold for quite some time (after the usual "how an we keep your business" spiel). Finally, he comes back on and says that I can't cancel today because a NON PAYMENT disconnect order is pending. I can try calling again tomorrow.... Yeah, right. That' s not going to happen.

I'll be calling another carrier for internet service. That's who I will be calling.

 – About 3 weeks ago.

Well, I got my letters from the Atty. Gen. of the state of Florida and also from the consumer affairs department as well and let's bring this to the table the federal communications commission...

Well, I got my letters from the Atty. Gen. of the state of Florida and also from the consumer affairs department as well and let's bring this to the table the federal communications commission also. They tell me that they're looking into tens of thousands of complaints. And that for all of my losses and time spent is most valuable, I can take them to small claims court according to the consumer affairs people for the state of Florida and it seems that the Atty. Gen for the state of Florida is about to drop a great big lawsuit on them as well.. I think Frontier, you're going to be in court a lot. Also watching your stock fall precipitously and I can't wait until the third quarter results are reported and it is going to go even further down. We are definitely looking at other providers right now who are very open to providing services for us and for others in the area. You may think you're just the only game in town, but trust me, you are not.

 – About 3 weeks ago.

Frontier customer service sucks. My FIOS internet went out this morning in Carrollton TX. I spent 50 minutes in Chat with a technician, who SAID they did all sorts of tests and had created a trouble...

Frontier customer service sucks. My FIOS internet went out this morning in Carrollton TX. I spent 50 minutes in Chat with a technician, who SAID they did all sorts of tests and had created a trouble ticket. When the next step was calling tech support. Their phone tree put me on hold for 20 minutes, then automatically hung up on me. Once I got a person I was surprised to find that NO ticket was created. I was told someone would be out later today... But no eta.

After waiting several hours for a phone call or email, I tried to call back in, and sat on hold for 28 minutes. Once someone picked up, they said there was a general outage and that no one would be coming out. They said they HOPED that we would be "Robo called" to let us know what was going on...

 – About 3 weeks ago.

When Frontier took over for Verizon here, my bill went up by $70 overnight. They weren't very flexible in terms of negotiating, so I decided that I'd drop TV and phone while keeping FIOS...

When Frontier took over for Verizon here, my bill went up by $70 overnight. They weren't very flexible in terms of negotiating, so I decided that I'd drop TV and phone while keeping FIOS internet. Ported number out to a VOIP service, got Sling TV...then found out that porting my number closed the entire account.

Upside is that Frontier closed the account, but never turned TV or internet off. Even refunded my overpaid amount. Guess I'll use their service til they figure out that it shouldn't be on.

 – About 3 weeks ago.

I tried to get there service, after 3 canceled installation appointments, I said forget it and went with TWC. But now they are billing me for installation, service, and now early termination of...

I tried to get there service, after 3 canceled installation appointments, I said forget it and went with TWC. But now they are billing me for installation, service, and now early termination of service, so they say I owe them $415.85

WELL SCREW YOU FRONTIER.

I am going to say this and I'm sure it true. They are cooking the books for investors to keep there stock high. I hear to many cases of over billing, or in my case false billing.

How does that work? Well, if they bill me, $415.84, even though I don't owe it, they show as a profit, yes it is a False Profit :-} but on paper is it. Now multiply this to all the other people who are being over billed, billed for equipment falsely {which I know of several} the company on paper shows a good profit, investors happy, stock stays up, CEO and board members keep there high overpaid positions.

BTW, don't bother complaining to the PUC means {Public Utilities Commision} As with most of our services in this country have been taken away or converted. Because the PUC now stands for {Protect Utility's and Corporations}



 – About 3 weeks ago.

they are a pile of shit...

they are a pile of shit

 – About 3 weeks ago.

Look at the stock price. Bwahahahaha................

Look at the stock price. Bwahahahaha.............

 – About 3 weeks ago.

They are the worst in democratically held states, just saying. It's the same here in west virginia. If I we sent already inbred I would slow the CEO with my peter. But that would make the...

They are the worst in democratically held states, just saying. It's the same here in west virginia. If I we sent already inbred I would slow the CEO with my peter. But that would make the situation worse. Because ther couldn't get anymore incompetent.

 – About 3 weeks ago.

I just don't get it...sky high rates, piss poor service..why am I still a customer? Seriously I guess I am an idiot. Really sucks I am gonna lose all the $$ in "my library" we have...

I just don't get it...sky high rates, piss poor service..why am I still a customer? Seriously I guess I am an idiot. Really sucks I am gonna lose all the $$ in "my library" we have purchased 2 dozen moves over the past couple years.
Try to order a PPV event (twice) sat on hold for an hour both times.
Third party collecting $$

Trying to order a movie yeah just a simple movie...error code of death VOD_309
Basically means we haven't paid our bill lol..hard to pay a bill with a zero balance because we pay that shit in full before it's due..any of the "reward credits " we had saved yeah they are gone as well (I am sure they will be added back eventually)

I was so frigging excited to be able to get away from bright houseb with all the remote lag and screen freezes...10 min reboot..
Hell I am excited for all those glitches to come back..I am gonna bed brighthouse or whom ever bought them out to take us back lol
Frontier Fios has all the same shit as bright house did and we pay more for it.

Thanks for the quick rant I am gonna go stare at the movie we want to order while on the phone with bright house.
Maybe we can get them installed and kick Frontier off a cliff.

 – About 3 weeks ago.


I have been without internet and phone for almost six days. I called Frontier last Tuesday and told them about the loss of both my phone and internet, they said it would take three days to...


I have been without internet and phone for almost six days. I called Frontier last Tuesday and told them about the loss of both my phone and internet, they said it would take three days to repair. I then called them later that day and asked if there was anyway they could have it repaired sooner because I need the internet for my work. I must have made someone angry, maybe because I called them twice in the same day. On the third day of no service I called them again, I was told that the work order had been canceled and it would take another three days before they could repair the problem. I believe that some little punk there has a tiny bit of power and he used it to stop the work order. The guy I dealt with last Tuesday seemed to have an bad attitude towards me and the only way he could get back at me for trying to hurry up the repair was to cancel the work order. I feel sorry for such a small person.
Frontier communications for phone and internet is like using a third world business right out of the dark ages.

 – About 3 weeks ago.

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too)....

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too).

 – About 3 weeks ago.

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too)....

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too).

 – About 3 weeks ago.

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too)....

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too).

 – About 3 weeks ago.

I pay for 50/50 internet and i'm lucky if i get 20/20. We should all pay them 40% of our internet charges....

I pay for 50/50 internet and i'm lucky if i get 20/20. We should all pay them 40% of our internet charges.

 – About 3 weeks ago.

frontier sucks ass. Atrocious advertising that doesn't even deliver 10% of what I was told......

frontier sucks ass. Atrocious advertising that doesn't even deliver 10% of what I was told...

 – About 3 weeks ago.

[John Safranek] We can no longer purchase movies Error VOD 309. What is going on?
[Anthony] Thank you for contacting frontier, where we are 100% U.S. Based, my name is Anthony how may I help you...

[John Safranek] We can no longer purchase movies Error VOD 309. What is going on?
[Anthony] Thank you for contacting frontier, where we are 100% U.S. Based, my name is Anthony how may I help you today?
[Anthony] Are you there?
[John Safranek] yes
[John Safranek] We are receiving an error code when we try to purchase a movie on FIOS. VOD 309
[Anthony] I can understand this is an issue that you are having, however since I am not trained for this type of issue. I would have to connect you to one of my fellow associates in the technical support department, who would be able to assist you more efficiently..
[John Safranek] Anthony, are you in customer service? Do you have access to my account?
[Damon B.] Thank you for contacting Frontier Internet Chat Support. My name is Damon, and I will be assisting you. Please provide your account number.
[John Safranek] Can you look this up with our billing phone number?
[John Safranek] 940 591 6059
[John Safranek] 704 Pennsylvania Dr, Denton, TX 76205
[John Safranek] 940-591-6059-102186-5 JOHN S.
[John Safranek] There you go.
[Damon B.] I am looking into that for you now. I appreciate your patience as I work to resolve this issue.
[John Safranek] Hello Damon We are receiving an error message when we try to purchase a movie. It states that we do not have enough 'credits' error code VOD 309. We have never received that error message before. What is going on?

THEN THEY CUT MY INTERNET CONNECTION WITHOUT WARNING.

 – About 3 weeks ago.

Frontier Communications/FIOS

Worst customer service ever!

I recently moved to Huntington Beach, CA from Los Angeles. I had AT&T U-Verse service and was very happy. It was...

Frontier Communications/FIOS

Worst customer service ever!

I recently moved to Huntington Beach, CA from Los Angeles. I had AT&T U-Verse service and was very happy. It was installed the day after I moved in and only gave them 3 days notice. I spent two hours on the phone with them after being disconnected 2 minutes after they charged my credit card and added an insurance policy for an additional $15/mo without consent. They said it was going to be 15 days before I could get service, which is absurd these days. I agreed, but was not happy about it. On the day of the installation, I called to confirm and try to get a better idea of when they would show up. Frontiers "window for installation is between 8am and 5pm) another reason to dislike their customer service. I took the entire day off work and waited for 4 hours before calling to confirm the appt, THEY HAD NO RECORD of me in their system. I spent an additional 2.5 hours on the phone with customer service reps and a "supervisor", who said she would call me back. She never called back. The only representative who ever called back was Gabriel (1-877-433-3806 X-1295), after being on the phone with her for 1.3 hours, she said she would call back and actually did, but did not resolve the issue. Her supervisor said she would expedite the service and get it installed in the next few days and also said she would give me a credit for a month of service, which at the time I thought was reasonable and a nice gesture. I never received a call back from here confirming a new installation date.

I explained to them that I was using my phone for internet hot spot service and it was very important that I get real Internet service installed ASAP and if they couldn't do it, I needed to find another provider. Subsequently I just received a $530 bill from AT&T for my data usage.

I called back in the following Monday and of course they couldn't confirm that a supervisor committed to expediting my installation and told me it would be another week. I once again went through the whole process of explaining the challenges I've had trying to get cable/Internet service and trying to figure out why no one ever seems to be able to locate my account. Finally one representative said "it looks like they entered your account number as your phone number", which I guess is why they cannot locate my file on every hour plus phone call. One would think that my name and service address would be able to locate my information. I have talked with Jamal, Gabriel, Todd, Jerry(from Texas), Angela,Matt, Lisa, "Assie?" and today with Saul, they are all polite and patient, but none of them ever gets anything accomplished.

After 3 1/2 weeks and taking another day off work an installer showed up, who was actually very nice and professional and my service was installed. It did take him several hours because the technical support team still couldn't locate my account info.

It's now 6 days later and i was attempting to watch HBO GO, which is free when you pay for the "ultimate" package and it won't allow me to log in. It states that it does not recognize me as an HBO customer and I need to call frontier, which I did. Once again I spent 59 minutes on the phone with 3 different representatives who claimed my profile was not set up in their system. Supposedly Saul ID SJJ628 is going to call me Monday since he's off for the weekend and will call today (Friday) if they manage to resolve the issue.

So basically it took me a month to get service, I took three days off of work, spent 7 hours so far on the phone and have only received one of 4 promised calls back and the promise of a months free service. And I still can't watch the shows I want and am paying for because they can't set up a profile correctly. the level of incompetence and/or lack of reliable technology at this "Technology" company is staggering.

Doug Davis
Huntington Beach, CA

 – About 3 weeks ago.

Last month, Frontier sent out a repair person to our home in Pacific Palisades (Los Angeles) to find out why the internet we are paying for was so slow. Frontier apparently corrected the problem and...

Last month, Frontier sent out a repair person to our home in Pacific Palisades (Los Angeles) to find out why the internet we are paying for was so slow. Frontier apparently corrected the problem and offered a $10 credit for the overcharge on the bad internet we have been receiving since their takeover from Verizon. Then Frontier charged us a $90 service fee for sending out the repair person even though it was their fault. Spent over 2 hours on Frontier's overseas customer service to correct the bill and they refused to credit the $90 service fee even after acknowledging it was their fault. I don't like Time Warner but I have to leave Frontier it is so bad.

 – About 3 weeks ago.

Internet and TV out for hours, text chat support all available and no help...idiot says try back later maybe we can tell u then what is wrong. No help, no answers these guys SUCK, i am shorting their...

Internet and TV out for hours, text chat support all available and no help...idiot says try back later maybe we can tell u then what is wrong. No help, no answers these guys SUCK, i am shorting their stupid stock as they jerks will fail. Bartonville, TX

 – About 3 weeks ago.

I have numerous telephone numbers for Frontier on my bill to supposedly reach someone at Frontier, (1.800.921.8101, 1.800.801.6652, 1.800.921.8101, 1.877.213.1556) and none of them work.

I have numerous telephone numbers for Frontier on my bill to supposedly reach someone at Frontier, (1.800.921.8101, 1.800.801.6652, 1.800.921.8101, 1.877.213.1556) and none of them work.

Why list the telephone numbers if there is no one available to answer the telephone????

And the one and only time I did get through after waiting for over 30 minutes, the person put me on hold and NEVER returned, (another 30 minutes wasted!!!!! Total time of that call was well over an hour wasted!!!! WTF!!!!!!

I was switched from Verizon Fios to Frontier communications and it has been a disaster ever since.

I would rate them a -100 if I could. Every time I call Frontier, it takes at least an hour or two to speak to someone, that is if they don’t put you on hold. Then they tell you that they will take care of the issue and the next month it's the same old shit, just a different day.

I call sometimes 5 – 6 times a day and can never get anyone to answer my calls. Obviously, Frontier is a company with horrible customer service. NEVER, do business with a company that you can never get a hold of someone when you call.

 – About 3 weeks ago.

For a billions dollar company they are horrible. 4 months ago I spend 1 hour in the phone to cancel HBO, nothing has happened. I bought kindles for my wife and kids and the f platform does not...

For a billions dollar company they are horrible. 4 months ago I spend 1 hour in the phone to cancel HBO, nothing has happened. I bought kindles for my wife and kids and the f platform does not support kindle what a shame. The tv app keeps freezing on my iPhone and brand new IPad, the list of channels is limited (I'm paying for 200 channels not 30) and the information is always wrong they say coming next BILL Maher show and you get WWE.

 – About 3 weeks ago.

Want more bad news about Frontier? Here you go, and my WI-fi was shut off by them as well.
http://stopthecap.com/?s=frontier...

Want more bad news about Frontier? Here you go, and my WI-fi was shut off by them as well.
http://stopthecap.com/?s=frontier

 – About 3 weeks ago.

This is the most garbage internet on the planet. Its funny when I hear someone say they are voting republican because they are the people who support, endorse and condone companies like this. Report...

This is the most garbage internet on the planet. Its funny when I hear someone say they are voting republican because they are the people who support, endorse and condone companies like this. Report this company to the FCC not only with a customer complaint but also inform them that Frontier is violating the law about forming Monopolies. Also call the Better Business Bureau to investigate them. Also why are people in America paying garbage internet like this when in Sweden, their standard package is 300mbps by 100mbps? Basically in Sweden they are paying the same we are paying for 10mbps by 2mbps, only instead of 10 by 2 they are getting 300 by 100. There is actually a small town in the US that agreed to pay higher taxes to get free 1gbps WiFi all throughout the town. The United States is along with some other 1st world countries has slower internet than some of the 3rd world countries because we let these cable companies take control of our internet. We need to show them that the consumer still controls everything this is capitalism after all.

 – About 3 weeks ago.

Frontier is clueless. They are corporate thieves. Their problems start with the executives. When an executive supports or makes a policy directing technicans or anyone in customer service. People who...

Frontier is clueless. They are corporate thieves. Their problems start with the executives. When an executive supports or makes a policy directing technicans or anyone in customer service. People who are clueless in simple problem solving skills. What do they do? Well, they hang up.
Have an appointment? Well, in all likelyhood they will not show up, or call. This culture starts at the top. frontiers only interest is profit and trying to prop up their penny stock price.

Since like millions of others we were former Verizon customers. You know a 21st century tech company and at least had problem solving skills. These people are clueless from top to bottom. And could care less about customers. Simply amazing corporate culture. Unique is an understatement.

 – About 3 weeks ago.

Had a late notice forgot to pay before vacation. Got home day of said shut off made payment the same day as date on letter. Called was on hold an hr. They seen my payment but said my service was shut...

Had a late notice forgot to pay before vacation. Got home day of said shut off made payment the same day as date on letter. Called was on hold an hr. They seen my payment but said my service was shut off a mo. Ago it was shut off last night. They said it was permanetly shut off and I would have to sign up again. Seriously first late notice it wasn't shut off a mo ago!

 – About 3 weeks ago.

Paying for 100 up and 100 down. I average about 40 to 50 Mbps at best. It is really sad since Verizon FIOS left customers high and dry. Years ago, if a telecommunications company received enough...

Paying for 100 up and 100 down. I average about 40 to 50 Mbps at best. It is really sad since Verizon FIOS left customers high and dry. Years ago, if a telecommunications company received enough complaints via the FCC within a 30 day period; they could be fined thousands of dollars per day. I am not sure if this is the same as 2008. Any telecommunication attorneys want to comment on that?

FYI: Frontier Presidents Hotline is: 866-511-1523.

 – About 3 weeks ago.

just spend over an hour on the phone, all becaue they screwed up my caller ID they SUCKKKK I pay for 50/50 and get about 20/20....
...

just spend over an hour on the phone, all becaue they screwed up my caller ID they SUCKKKK I pay for 50/50 and get about 20/20....

 – About 4 weeks ago.

My internet went down seven days ago in Bryan, TX and Frontier still cant get their thumbs out and restore service. They are clueless about what the problem is. Oh sure, they'll send out a tech...

My internet went down seven days ago in Bryan, TX and Frontier still cant get their thumbs out and restore service. They are clueless about what the problem is. Oh sure, they'll send out a tech or two to take a look at the NID outside but that doesn't solve the problem. 13+ trouble free years with Verizon and as soon as Frontier takes over, they eff it up completely. To add insult to injury, they won't credit me for the downtime. No wonder they're losing customers. They're about to lose this one... Thanks for nothing Frontier!

 – About 4 weeks ago.

SIgned up for a 120/mo tv/intenet/phone package and receive a bill for 2X the amount. Stay away from Frontier at all costs...

SIgned up for a 120/mo tv/intenet/phone package and receive a bill for 2X the amount. Stay away from Frontier at all costs

 – About 4 weeks ago.

We have Frontier's esteemed 1.2Mbps DSL which we initially signed up for Simply Broadband Max which goes up to 12Mbps and they switched us over to Simply Broadband Lite with goes up to 1Mbps so...

We have Frontier's esteemed 1.2Mbps DSL which we initially signed up for Simply Broadband Max which goes up to 12Mbps and they switched us over to Simply Broadband Lite with goes up to 1Mbps so now our speed actually EXCEEDS what they say we should be getting and we're paying the same amount. How fucked up is this?

 – About 4 weeks ago.

Internet is almost non existent. Buffering of anyvideo stream ends up quitting. Loading a webpage fails. Downloading anything stalls. Everything was perfect months ago...after troubleshooting...

Internet is almost non existent. Buffering of anyvideo stream ends up quitting. Loading a webpage fails. Downloading anything stalls. Everything was perfect months ago...after troubleshooting everything...I finally know what the problem is. Wonder if I should wait it out and see if they will fix the issues or just switch my internet provider.

 – About 4 weeks ago.

My on demand recently stopped working (I'm in Long Beach, CA). I called and was transferred from customer support, to tech support, to customer support, to tech support and back to customer...

My on demand recently stopped working (I'm in Long Beach, CA). I called and was transferred from customer support, to tech support, to customer support, to tech support and back to customer support. !!!! None of the tech support folks have been able to help and now they say they'll put in a trouble ticket. I never had any trouble with Verizon FIOS.

 – About 4 weeks ago.

They have no real cash either. It is all smoke and mirrors from my personal perspective.

Valuation Measures
Market Cap (intraday) 5 5.68B
Enterprise Value 3 21.51B

They have no real cash either. It is all smoke and mirrors from my personal perspective.

Valuation Measures
Market Cap (intraday) 5 5.68B
Enterprise Value 3 21.51B
Trailing P/E -10.73
Forward P/E 1 -40.42
PEG Ratio (5 yr expected) 1 -6.96
Price/Sales (ttm) 1.02
Price/Book (mrq) 1.08
Enterprise Value/Revenue 3 3.87
Enterprise Value/EBITDA 6 9.55
Financial Highlights
Fiscal Year
Fiscal Year Ends Dec 31, 2015
Most Recent Quarter (mrq) Mar 31, 2016
Profitability
Profit Margin -5.95%
Operating Margin (ttm) 17.21%
Management Effectiveness
Return on Assets (ttm) 2.65%
Return on Equity (ttm) -7.56%
Income Statement
Revenue (ttm) 5.56B
Revenue Per Share (ttm) 4.93
Quarterly Revenue Growth (yoy) -1.20%
Gross Profit (ttm) 5.58B
EBITDA 2.25B
Net Income Avi to Common (ttm) -508M
Diluted EPS (ttm) -0.45
Quarterly Earnings Growth (yoy) N/A
Balance Sheet
Total Cash (mrq) 500M
Total Cash Per Share (mrq) 0.43
Total Debt (mrq) 16.05B
Total Debt/Equity (mrq) 305.48
Current Ratio (mrq) 5.52
Book Value Per Share (mrq) 4.48
Cash Flow Statement
Operating Cash Flow (ttm) 990M
Levered Free Cash Flow (ttm) -7.89B
Trading Information
Stock Price History
Beta 0.68
52-Week Change 3 -1.36%
S&P500 52-Week Change 3 3.47%
52 Week High 3 5.85
52 Week Low 3 3.81
50-Day Moving Average 3 5.02
200-Day Moving Average 3 5.08
Share Statistics
Avg Vol (3 month) 3 15.25M
Avg Vol (10 day) 3 12.75M
Shares Outstanding 5 1.17B
Float 1.16B
% Held by Insiders 1 0.62%
% Held by Institutions 1 71.00%
Shares Short 3 166.08M
Short Ratio 3 10.38
Short % of Float 3 14.29%
Shares Short (prior month) 3 163.99M
Dividends & Splits
Forward Annual Dividend Rate 4 0.42
Forward Annual Dividend Yield 4 8.08%
Trailing Annual Dividend Rate 3 0.42
Trailing Annual Dividend Yield 3 8.27%
5 Year Average Dividend Yield 4 9.44
Payout Ratio 4 0.00%
Dividend Date 3 Jun 30, 2016
Ex-Dividend Date 4 Jun 13, 2016
Last Split Factor (new per old) 2 10075/10000
Last Split Date 3 Nov 27, 1998


They are losing moneyhand over fist! And you wonder why you don't have any services and infrastructure upgrades.

 – About 4 weeks ago.

Well, here is the days news, 3+ times the daily average, People know when to get off a sinking ship.

Open 4.93
Prev Close 5.08
Bid 4.85 x 1000
Ask 4.89 x 3700

Well, here is the days news, 3+ times the daily average, People know when to get off a sinking ship.

Open 4.93
Prev Close 5.08
Bid 4.85 x 1000
Ask 4.89 x 3700
Day's Range 4.66 - 4.94
52wk Range 3.81 - 5.85
1y Target Est 6.07
Market Cap 5.68B
P/E Ratio (ttm) -10.73
Beta 0.68
Volume 70,072,303
Avg Vol (3m) 15,253,604
Dividend & Yield 0.42 (8.08%)
Earnings Date Nov 1, 2016 - Nov 7, 2016


Just can't wait to see the third quarter earnings and losses. The massive bleeding of this company will not stop, and the exodus is going on as fast as possible. Now I can see a Softbank of Japan making a play for this like they did with sprint. Or maybe they will be approached by any other Common Carrier and just go away. Any common Carrier that has any brains would at once just change the name of this disaster. The bad PR across the media spectrum will never be recovered. This is a major corporate blunder just like Enron. .

 – About 4 weeks ago.

My bill jumped from 211 to 246 when frontier took over. I subscribe to HBO, but can't want HBO on demand, pay for it, just can't watch it. Have spent at least 12 hours on the phone with tech...

My bill jumped from 211 to 246 when frontier took over. I subscribe to HBO, but can't want HBO on demand, pay for it, just can't watch it. Have spent at least 12 hours on the phone with tech support, on-site techs, no fix. When I try and watch HBO on demand, I get an error saying I am not subscribed. I signed up for HBO, Its on my bill every month - but I can't get HBO on demand. I have had rep after rep after rep work the issue. On-site tech worked the issue, nothing. Won't work. No one can get it to work - but they keep billing me and billing me and billing me... i want out, but can't get out of my contract without a penalty. Tech told me that Frontier SUCKS and he is embarrassed he works there only reason he stays is because he has a sick wife and need the benefits (like I need to hear that stuff). What a complete group of incompetent idiots.

Trapped and then Trapped, and I feel stupid every time I call and wait and wait and wait and waste my time with them - but I keep doing it - hoping I will find that one person who is smart enough to help me solve this.

I pay, they don't deliver the service, and I keep paying, and I feel trapped....

 – About 4 weeks ago.

Frontier had a real bad day, and the 10 day moving average is 18.2 million. Today was 70.1 million today alone. Everyone is getting off this sinking ship. Wait until the 3rd quarter results are...

Frontier had a real bad day, and the 10 day moving average is 18.2 million. Today was 70.1 million today alone. Everyone is getting off this sinking ship. Wait until the 3rd quarter results are posted. Between the sink ship , the massive loss of customers because they really know who to screw things up that were just fine before they took over, I see the stock hitting new 52 week lows and maybe even being de-listed.

High 4.94
Low 4.66
Volume 70.1M
10 Day Avg. Vol 18.2M
52 wk High 5.85
52 wk Low 3.81
YTD % Change 3.85
1 Yr % Change 2.75
EPS -0.44
Market Cap 5.7B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 5.6B
Beta .78
Dividend 0.42
Yield 8.66%

And I now have a very nice, very large national law firm that see's and smells blood in the waters and they want to proceed. Plus the fact that they are screwing with the old Verizon Employees and not holding up their part of the agreement is causing a major Wildcat strike to form up. These guys are fed up as well. And that using sub-contractors in their trucks is just a cover.Most of these guys are just that sub-contractors and not Frontier employees. And my wireless still does not work. But the network monitor is running so far and they have at least tried to keep it up and running. Snooping on me, you bet. Scanning my internal network is about to come to a screeching halt. 1983 CFAA is about to hit them in the face on this one. Filed a formal Criminal complaint with the DOJ and FBI today. They took it very serious. They were most interested in my logs and they are most concerned that this is happening at all. Frontier, you ARE A CRIMINAL ENTERPRISE in my personal opinion. But wall street is doing more damage to you as well.

 – About 4 weeks ago.

I am baffled at how frontier is in business at all. It completely blows my mind. I had my internet suddenly go off. I called and after 2 days of customer service found out they had no record of my...

I am baffled at how frontier is in business at all. It completely blows my mind. I had my internet suddenly go off. I called and after 2 days of customer service found out they had no record of my service. So I had to establish new service ...again. Phone call 1 tried to establish service after 11/2 hours I was told that there system is updating and I would need to call back in the morning. Call 2- called again in the morning again went through 1 1/2 hours to establish new service at the end she said she lost everything the system went down I would need to call back. Call 3 ( yes I'm insane to call again) - they are able to finish the call and set a date for service a week later. I called a few days before install to make sure a tech was really coming out and the service had been eastabkish. I was told everything was good. The day - Today came for install - no tech came. Call 4- I called they said Oh there was a system error and it never got sent to a tech! So no tech will be coming today. But we can try to send another tech in 2 days ! I told her to cancel my order. Just crazz can't believe they can operate this way. And this story is just the last in a long line of BS!

 – About 4 weeks ago.

I AM CHANGING COMPANIES AS SOON AS I FIND THE CHANNELS THEY DROPPED FROM VERIZON ELSEWHERE!
****One of the Networks they dropped wrote back to me explaining they have been trying to renegotiate...

I AM CHANGING COMPANIES AS SOON AS I FIND THE CHANNELS THEY DROPPED FROM VERIZON ELSEWHERE!
****One of the Networks they dropped wrote back to me explaining they have been trying to renegotiate with the main HQ in NY to put back the channel WE ALL PAID FOR UNDER CONTRACT with Verizon.... but they tell me Frontier will not budge and is looking for "more higher paying networks" since they need the money!
GIVE ME BREAK! One of Frontiers OWN promises ON LINE to the NEW take over states was that "THEY WOULD GIVE NOTICE ahead of time" if they "made any changes!" NEVER HAPPENED!
GREEDY MORONS!

 – About 4 weeks ago.

Frontier Communications has another issue at the Central Office. I am again on a congested DSLAN 4 months after being without internet for a whole month. After getting the run around they finally...

Frontier Communications has another issue at the Central Office. I am again on a congested DSLAN 4 months after being without internet for a whole month. After getting the run around they finally scheduled an appointment for a tech to come out the Central Office for this morning. I was surprised when I was getting a call from a tech. I told him that the issue was not at my location it was at the CO. He continued to argue with me on the phone and hung up. I called him back to give him the access code. He then hung up on me. When he arrived at my location he sat in his car for 15 minutes. When he finally came into the house he threw his stuff on the floor with his arms crossed. I was on the phone with corporate and was telling him how the tech was acting. The tech picked up his stuff and walked out saying "Yeah... Ill be back.... FUCK YOU". What kind of customer service is that?

 – About 4 weeks ago.

Frontier communications actions or Criminal. My bill with April Bill was 147.06 for the month, Frontier takes over, claims they won’t be raising prices and 2 months later my bill jumps to $168. I...

Frontier communications actions or Criminal. My bill with April Bill was 147.06 for the month, Frontier takes over, claims they won’t be raising prices and 2 months later my bill jumps to $168. I call in on 7/8 to see what can be done because we are not home much, one TV, Some internet, scant use of home phone except for an elderly parent who lives with us as the phone is for her. I talk to the rep, he states that the reason the bill went up was previous discounts expired so I tell him I do not want to pay that, I also see we are being charged for multi-room DVRs, we only use one so he said that would take it down a few dollars if we sent it back and he would see if I could get other discounts. So after the adjustment I receive a Bill for $325 a month, flabbergasted I called to find out what the Heck was going on now and Vicki the supervisor tells me it is accurate!!!! If I renew the contract for another 2 years it will be $169 without taxes and taxes on my last bill were just under $18.00 so the new bill WITH a 2 year contract will be around $187 a month? A Jump of $40 a month or $480 a year for a much lower level of service? Where is the FCC on this? Where is Rick Scott on this? The $325.00 is more than DOUBLE my previous verizon bill, with no notification other then some discounts discontinued, no questions and either pay or they turn my phone off and internet???? This is borderline racketeering, they are gouging Florida consumers, where is the state on this? This is a key public utility that people depend on and have to have, can’t anyone do anything?

 – About 4 weeks ago.

Messy' Frontier Q2 After Verizon Deal Sends Stock Down.

Frontier Communications (FTR), reporting its first quarter since buying wireline assets in three states from Verizon...

Messy' Frontier Q2 After Verizon Deal Sends Stock Down.

Frontier Communications (FTR), reporting its first quarter since buying wireline assets in three states from Verizon Communications (VZ), missed on revenue and forecast in-line 2017 pretax profit. Frontier stock was down more than 2% in early trading in the stock market today, near 5. Shares have traded below 6 for 15 months. Frontier, a rural phone company, acquired residential lines in California, Florida and Texas from Verizon for $10.5 billion on March 31. "Frontier reported mixed Q2 results in what was the expected messy quarter integrating (Verizon's assets)," Cowen & Co. analyst Gregory Williams said in a research note.

https://finance.yahoo.com/m/92655467-6e00-3daf-afca-4668962f107c/ss_%26%2339%3Bmessy%26%2339%3B-frontier-q2.html

 – About 4 weeks ago.

Frontier As it struggles to deal with acquisitions that more than doubled its size, Frontier Communications (NASDAQ: FTR) has made a number of key hires. The company, which purchased Verizon's...

Frontier As it struggles to deal with acquisitions that more than doubled its size, Frontier Communications (NASDAQ: FTR) has made a number of key hires. The company, which purchased Verizon's wireline business in California, Florida and Texas, for $10.54 billion in cash. The acquired properties gave it an additional 3.7 million voice connections, 2.2 million broadband connections, and 1.2 million FiOSvideo connections. Since closing the transaction on April 1, Frontier has experienced difficulties in serving its new customer base. That's not entirely surprising given the size of the deal, but the company has worked steadily to address customer complaints.

 – About 4 weeks ago.

Frontier Names a Number of New Executives By Investopedia | August 1, 2016 — 9:55 AM EDT

Frontier Names a Number of New Executives By Investopedia | August 1, 2016 — 9:55 AM EDT

http://www.investopedia.com/stock-analysis/080116/frontier-names-number-new-executives-ftr-vz.aspx?partner=YahooSA&yptr=yahoo

 – About 4 weeks ago.

The Florida AG's office has a number that you can call to deal with this monster directly. a Florida-based residential customer care number (888-457-4110), available from 7:00am - 11:00pm.Hope...

The Florida AG's office has a number that you can call to deal with this monster directly. a Florida-based residential customer care number (888-457-4110), available from 7:00am - 11:00pm.Hope this helps everyone!

 – About 4 weeks ago.

Well another day and Frontier after they found out that i had tested the lines with a TDR and an Optical TDR, are a bit embarrassed. Now, want to read more disasters of this company?

Well another day and Frontier after they found out that i had tested the lines with a TDR and an Optical TDR, are a bit embarrassed. Now, want to read more disasters of this company?

http://www.corporateofficeheadquarters.com/2012/08/frontier-communications-corporate.html

Read the horror stories that seem to have gone back for a number of years.

So I was told that someone would be out this past Saturday, and once again, no one showed up. Our housekeeper sat here all day and waited for them. Had an order number, line was still out, no service at all or spotty at best. Started to look for a neat little network monitor software package found one real quick. ok, $9.99 later, i have date and time, length of outage, failure rate, time of failure, logs and a whole lot more. Yes this little package works wonders. It is a network uptime monitor and it tells you the last time a failure started, the monitoring time, time since last failure, last failure length log failure count, etc. it is basically a fancy Ping package that has all the bells and whistles.

So after my wife and I returned from visiting another couple who live much closer in town, they are having the same problems and they have been keeping logbooks and records of everything that this horrendous firm has done including incredible overbilling and a number of other basically insulting aspects.

Also received a phone call from one of their so-called tech people around 1230 yesterday Sunday afternoon telling me that he had scanned our entire home network on the interior and told me how many devices I had and how many computers were running and how many wireless devices and a whole number of other things, and I find that to be a bit much. Frontier Communications does not have the capabilities to handle any sort of technology the 21st century. The current Frontier Communications is actually owned by a company called citizens communications and before that there is an entire history. Frontier communications was originally the Rochester telephone Corporation which operated locally and with excellence for over 100 years Rochester telephone changes standard frontier communications as it sought to abandon its basic image as a basic phone company. Frontier was then later sold to Global Crossing which went under around the same time that Cable and Wireless went under. So Global Crossing sells the whole nightmare to citizens communications which decided to literally keep the frontier name itself.
It seems that after I was able to discover on line their entire training manuals and their customer service manuals along with other supporting documents it seems that they are trying purposely to just dry any customer base that they want to have and to keep charging higher and higher rates and all they want to do is get there call center volumes down because they are just overwhelmed.

Supposedly as of today August 1 they have severed their contract with their overseas ridiculous VoIP call center where they cannot speak the English language. A number of cheap and cheesy corporations like to outsource to India or the Philippines or to Vietnam and this is just another glowing example of just how bad this place is it seems that there is an interesting statement you know how to search the Internet you can find these manuals that they are absolutely too stupid to keep off the net and it seems that they are there if you know how to use proper keywords and searching and are able to sit here or there were a couple of hours researching these bastards. It seems that a lot of the time their so-called training systems do not work and their employees were told that they would learn how to manage all this while on the floor and that the higher management of this firm kept on telling everyone that they have to get the call volume down but the statement was don't forget that you need to offer a wide array of services on every call that's your job regardless if it's a customer is calling in because he and she cannot afford their service as is we are required to try and upsell them. So this greedy little company just wants to take the money out of little old ladies and Waldman and rip people off and that seems to be part of their mantra it seems that frontier has gone ahead and trained their people for sales rather than customer service even though frontier so-called values are people, product and profit and it also states a customer may call in with a major issue often irritated and frustrated they are expected to entice them to purchase an additional product that may or may not work.

It seems that they happen to have a lot of network congestion issues with high-speed Internet and is called a tremendous volume of calls the call centers and tech support and there been periods when calls these apartments have exceeded 30 minutes and at times close to an hour numerous former Verizon customers have experienced network congestion the issue has caused a great deal of frustrated customers will call about their Internet or HSI. It seems that many customers experience up and down periods over a few months and many customers have been out for weeks at a time.

Now to bring this to your attention it seems that Netflix Corporation has made a comment that Frontier has one of the worst broadband services in the nation. According to current statistics, Netflix Corporation happens to have a cross-country penetration rate of about 48%. That's a lot of people and a lot of customers who pay a good fee to be able to watch what they want to watch versus the crap is put out on cable TV these days.

According to some internal documents that were discovered in open sources on the Internet there are questions involving call volume and how they were able to handle issues like repair and collections, right up service orders properly and steer through a calling system that just doesn't seem to be working correctly. To quote their documents, it doesn't matter as long as we upsell our customers. These people are scam artists.

Another interesting issue of which I am very well acquainted with and has been brought to the attention of higher management as well which is a critical issue; is: when a service appointment, repair, new install, etc. is not fulfilled, the customer is not to be called back to let them know their schedule appointment will not be capped and even more damaging is even to make an effort to reschedule that appointment. It seems that management knows about this and they absolutely refuse to fix it is also interesting lawsuits going on involving Frontier involving cramming a charge on your bill and it is quite amazing.

Note also seems that employees are frontier are punished in a sense forgetting sick even with a doctor's note and that they do not effectively train their people for their job and if you ask for any help according to these internal documents they then will fire that person were no cause.

Now comes the fun part. After not showing up at our residence for multiple appointments and costing this family valuable time and major medical inconvenience; today we found out that my wife now has to go back in for surgery next Monday because we were unable to get a hold of doctors and medical practitioners in a timely manner to discuss the problems with the previous surgery that had occurred just four weeks ago. This is inexcusable.

In addition last night I had a lovely time wasting my time talking to their customer service and technical people and the phone calls started around quarter after 8 PM and then I was switched to a so-called supervisor at 8:44 PM and then he told me that there call centers for dispatch open up at 6 AM and at 8:39 this morning they still had not contacted us.

Now gets even more interesting as of today we have filed both formal and informal complaints with the Federal Communications Commission, the Florida state attorney general's office also formal and informal complaints, filed formal and informal complaints with the consumer affairs division for the state of Florida, and we also filed a formal complaint with the Department of Justice who approved this deal in the first place. That's how this deal got done. Unfortunately for Frontier, I know how to write these complaints so there will not be anyway for them to get out of this situation. And add to the fact they have now jeopardize my wife's health and my health as well, does not bode well for these people.

In addition it was found out today that they are using a number of subcontractors all over the place and putting them in Frontier Trucks as a cover. You think that you are dealing with an employee of the company when you're actually dealing with nothing more than a subcontractor in a disguise.

In reference to what I stated concerning a potential wildcat strike and has been rumored to be going around, guess what kids, it's about to happen. Frontier has no clue as to the timetable of this action but it will be devastating to them in the long run.

Also today frontier had a really bad day on Wall Street.
4.90 USD
Last | 7:59:54 PM EDT
-0.18 (-3.54%)
After Hours Change
756,761
Volume
Extended Hours
5.08 USD
Close | 4:00:00 PM EDT
-0.12 (-2.31%)
Change
21,760,297

It seems that they had bigger losses in their second quarter and that has basically started to put the stock heading towards oblivion. While they pay an 8% dividend which is basically unheard of except in REITs, they are considered to be a widow and orphan stock.
Now we all know that they have certain Internet trolls out there reading this board and other sites where the vast amount of complaints are about them and this is making its way back to corporate where the corporate people are trying to figure out ways to stem massive bleeding that is going on and still wish to maintain the ridiculous pay of its CEO and their Board of Directors and using subcontractors to reduce their costs to maintain their dividend while not improving the infrastructure at all.

Now remember that the United States Department of Justice approved this deal. It is time that you also take to the phone and call the Department of Justice and ask them to investigate them as well. This in my personal opinion is nothing more than a telecommunications Ponzi scheme.

I find it absolutely fascinating that they are even in business and I am predicting that the stock price will continue to fall at least another $.50-$.75 a share in the next few days because of what is known as the Wall Street three day cycle. Now unfortunately recently CNBC and particularly Jim Cramer, recently said that this was his favorite five dollars stock. Well for all of you listen to Jim Cramer in reference to this particular company and its five dollars stock with a so-called 8% plus dividend you are now starting to wonder what the hell did you invest in.

The EPS is expected to be -0.3. And it seems that they took a multimillion dollar loss this quarter as reported by the Associated Press.

http://www.cnbc.com/2016/08/01/the-associated-press-frontier-communications-posts-2q-loss.html

When a five dollars stock gets hit like this and the continued hemorrhaging of customers at a record level due to poor or improper service, cramming of the bills, outrageous charges for absolutely nothing, etc. I give them roughly about 18 to 24 months before they are sold out right or forced to close their doors.

Rule number one: never pass off the people that are feeding you because you will wind up starving to death.
Rule number two: read rule number one.

In closing this particular missive, I would recommend that a number of you both invest in virtual private networks or VPNs which will protect you from their snooping upon your Internet traffic I also recommend that you get yourself a network uptime monitor for this way you can monitor exactly when and where the failures occur and you will have a complete log that substantiates your claims against them.

In addition, today after we visited with the surgeon and found out that my wife has to undergo more surgery, we spoke with a number of commercial entities while we were conducting our daily transactions. All these commercial entities I have been conducting business with for number of years and have told me absolute horror stories that they have concerning their business concerns and the fact that their customers are also telling these businesses of the absolutely horrible and horrendous service that is being put out by this sham of a corporation that thinks that it's a telephone company. Citizens communications/frontier communications; you need to just go out of business once and for all or allow yourself to be bought out and let competent people run an organization the proper way. But the simple fact that you were too stupid to see that the 21st century was in front of you and you decided to not invest in infrastructure and you took on way too much then you could ever handle ever before is now going to come back and it's going to make you very unhappy. You have affected hundreds of thousands if not millions of people's lives in so many ways and in commerce and in daily social interaction, that would your name is mentioned to anybody it seems anywhere there is nothing more than sheer disgust and disdain for you. That's one hell of a way to run a business.

I also had a very interesting conversation today with the head of one of the cellular companies who I am a close friend of and I mentioned to him that it might be interesting to go ahead and be able to do high-speed Internet with 5G technology at a much lower rate than anybody else in this particular individual is known to be a very major disruptive force in the telecommunications industry and aggravates the other telecom companies because of their great success and customer influx. Frontier, your days are numbered. And as a stockholder I find that your actions are just malfeasance and misfeasance beyond belief and you do not have enough errors and omissions insurance to cover yourself up on this one let alone the PR to try and get out of it. And frankly I don't give a damn by lose money on the stock. I feel bad for everybody out there what you are doing to people is absolutely wrong, disgusting, immoral and out right theft of people's hard-earned money and delivering absolutely nothing for it. You are considered to be in my opinion the vaporware vendor of the telecom industry.

I have been in touch personally with the heads of a few major law firms that I know throughout the country and they all seem very interested in starting a class action suit against these clowns, because the lawyers make out like bandits and the customers get pennies on the dollar, and I would like to bring to the attention of frontier communications that you will not be able to buy your way out of these law firms not filing a class action lawsuit because they more than smell the blood in the water they also see it and they are willing to go ahead and clean your clock and it will cost you tens, if not hundreds of millions of dollars, to try and defend this action;which you will lose. But in the long run the penalty for this company and its shareholders including myself will be most severe.
While I understand many of us are in dire straits economically and frontier is preying upon the week and handicapped by competition, this is going to come back and bite them in the ass. We will continue to monitor the situation nationwide as well as Canada and continued to give you constant reports as to what is happening. It is also time for all of us and I have started the ball rolling on my side to contact the United States Department of Justice and bring an investigation to bear upon these people once and for all because of the ridiculousness of this allowed destruction of a telecommunications infrastructure the United States of America.

I hope you all are doing well. In spite of being harassed to death by these people. And a final note to Danny Boy and the rest of the miscreants senior corporate officers and the Board of Directors and to their corporate security, you ain't seen nothing yet. You should learn to check the Internet to find out if your documents are available in legal open source archives that are stored all over the planet and you don't even know where to begin to look. Have a nice day boys!

 – About 4 weeks ago.

First of all, we are on their 2Mb plan but we only download at about 100 KB/s on a good day when the sun is just right. The rest of the time it's horrible.
Called Frontier tonight because...

First of all, we are on their 2Mb plan but we only download at about 100 KB/s on a good day when the sun is just right. The rest of the time it's horrible.
Called Frontier tonight because the internet has been really slow since Thursday afternoon when the rain storm passed through. Called that night and told it would be fixed by the weekend. It wasn't so I called again. This time it will be this Thursday. We'll see...

 – About 4 weeks ago.

Hello stone aged people out there in Frontier-Land. We can conquer this stone throwing behemoth by creating competition in the land of only one internet provider. Frontier has no reason to deliver the...

Hello stone aged people out there in Frontier-Land. We can conquer this stone throwing behemoth by creating competition in the land of only one internet provider. Frontier has no reason to deliver the consistent downloads speed that you and I are paying for because they are the only game in town and they know it. I urge everyone here to take tangible action by emailing (assuming the internet will actually work) your local politicians the desire you have to end single corporation internet providers. The age of landlines is relic of the last century and Ma Bell is rotting in her grave. These arcane laws of allowing cities to franchise with singe service provider has to end. I believe this forum should move from a place of venting to a place of action. I urge anyone with knowledge of who we need to petition to end this monopoly to post what actions they took to bring about change. I have gone the mayor Betsy Price and will share my results. This may not be best move but it is a start and I will do my finest to rid Fort Worth of this cartel who calls themselves the next level of internet providers.

 – About 4 weeks ago.

Frontier is so dumb my comment didn't even show up with the right city!! Frontier is the WORST!!!!!!...

Frontier is so dumb my comment didn't even show up with the right city!! Frontier is the WORST!!!!!!

 – About 4 weeks ago.

Frontier sucks!!! There is nothing on demand. Bring back Verizon Fios....

Frontier sucks!!! There is nothing on demand. Bring back Verizon Fios.

 – About 4 weeks ago.

I had switched, NO attempted to switch to Frontier last week because Cablevision was so abusive pricewise. Well, phone and TV and internet are all NOT working. They keep making promises it will be...

I had switched, NO attempted to switch to Frontier last week because Cablevision was so abusive pricewise. Well, phone and TV and internet are all NOT working. They keep making promises it will be fixed. Instead they keep me on hold listening to their awful music for hours on end and think that that substitutes for the absence of TV,phone and internet.
Cablevision may be a monopolistic greedy company but at least they get everything working.
DON'T even think of switching to Frontier

 – About 4 weeks ago.

Sketchy billing process, don't bother to call in as it won't resolve anything. Just switch providers! TWC gave me a great deal to switch and it's over $100 cheaper with more channels....

Sketchy billing process, don't bother to call in as it won't resolve anything. Just switch providers! TWC gave me a great deal to switch and it's over $100 cheaper with more channels.

 – About 4 weeks ago.

Autobot said the wait time for phone customer service would be 4 minutes. Been holding for 35. So glad that when I finally get through I'm disconnecting from them. Verizon FIOS I liked a lot....

Autobot said the wait time for phone customer service would be 4 minutes. Been holding for 35. So glad that when I finally get through I'm disconnecting from them. Verizon FIOS I liked a lot. Frontier FIOS goodbye.

 – About 4 weeks ago.

FRONTIER MUST USE COVERED WAGONS TO DELIVER SERVICE!!! We cannot get VM to work. It gets turned off and gives no notifications. (have had that happen 3 times...) And now when I access VM on two...

FRONTIER MUST USE COVERED WAGONS TO DELIVER SERVICE!!! We cannot get VM to work. It gets turned off and gives no notifications. (have had that happen 3 times...) And now when I access VM on two different lines, it says: Your records are unavailable. I hate this. I am changing this week. I am done with this.

 – About 4 weeks ago.

Where do I begin? I had frontier landscapers come out to redo my front yard. Frontier lines were cut (not at all frontiers fault as we had the lines flagged). The fault lies in the fact that after we...

Where do I begin? I had frontier landscapers come out to redo my front yard. Frontier lines were cut (not at all frontiers fault as we had the lines flagged). The fault lies in the fact that after we were told for 1 week that someone will be out, we had to contact the regional VP regarding the fact that we continued to get the runaround. He said our ticket was stuck with dispatch & they never dispatched someone out. About 30 minutes later we had an awesome tech knock on our door & he banged the job out in under 20 minutes which he concluded by jokingly saying "now I can go home & watch the rest of the Manchester United game? We both laughed. Great guy.

So we get TV & internet access back after a week. We start noticing intermittent internet connections. I do the normal troubleshooting junk (flush dns, reset model, even checked admin settings to make sure we were connecting properly but in the end, we are hardwired on most devices). Long story short, I eventually get a modem in the mall that wasn't not cleared for the network. It simply can't connection. I was hung up on & then initiated a chat in which after 15 minutes I get "The operator has ended the chat. Thanks for contacting us.". No feedback button, no did we solve your issues question? Nothing. He simply went ghost.

Currently I am getting 80/4 (I pay for 75/75). Upload speeds are important to me in my line of work.

Realizing I have a year left on this piece of shit 2 year contract, I have to just suck it up & pay the cancellation fee. Shitty situation for 99.9% of the comments I have already read. Enjoy that bankruptcy frontier. I foresee it within the next 2 years if you don't get your shit straight.

 – About 4 weeks ago.

After a few back and fourths with our local manager she hung up on me ... so I called back and another manager answered. As he did I heard clear as day "tell him to kiss my ass!"...

After a few back and fourths with our local manager she hung up on me ... so I called back and another manager answered. As he did I heard clear as day "tell him to kiss my ass!"

 – About 4 weeks ago.

Frontier North in Central Ohio has horrible service. The customer service rep in Texas has no clue as to who, what, when or how your service will be installed or what your area internet max speeds...

Frontier North in Central Ohio has horrible service. The customer service rep in Texas has no clue as to who, what, when or how your service will be installed or what your area internet max speeds will be. Fear not, most likely your streaming capacity will rival anything currently offered in North Korea. While you wait patiently, taking a day off work, for your installer to arrive you can get your house clean, wash the dog, learn a foreign language and master the art of scrimshaw because the tech will NEVER show up on the day they said they would be there. Fear not, because between Fido's shampoo and placing a quick take-out order with your new advanced Mandarin Chinese language skills you can kick back and call the Top Secret Customer Service Hotline (877-462-7320). Placing this call will be like entering Dante's 9th circle of hell with an average hold wait time hovering around 40 minutes. How do I know this? Well, as I'm typing, listening to horrible static filled music through the speaker of my cell phone, I am at 43 minutes and counting...there has to be a better way. I can't believe I have to pay for the privilege of this abuse.

 – About 4 weeks ago.

Missing cable channels. Different answers from people regarding the problem include: my entire account is deleted (but I'm paying the bill and other services are working), my cable subscription...

Missing cable channels. Different answers from people regarding the problem include: my entire account is deleted (but I'm paying the bill and other services are working), my cable subscription was cancelled (weird I still get most channels), there's an outage in my area (weird this works for my neighbors). Different answers, but same results: Still missing these channels. Competitor is scheduled to come in a few days to install. They probably suck, but not as bad as these mofos.

 – About 4 weeks ago.

Dsl was down for a whole month when they took over. I was telling them all along it was a congested DSLAN and they insisted that it was my equipment.... they kept promising they would come out 3 times...

Dsl was down for a whole month when they took over. I was telling them all along it was a congested DSLAN and they insisted that it was my equipment.... they kept promising they would come out 3 times and I waited... they never came. I finally got ahold of the Office of the President... guess what it was fixed within hours it was what I said it was... Fast forward to tonight and again it's down. Tracert hops once they get to the central office (a block away from my house) come back at 3252ms. Speed test ping is 6050ms down is 0.29 and up 0.89. The phone support is worse now then when it was overseas. They want to troubleshoot the modem... they have to send a tech out but say they can't do it till Tuesday (heard that befoee...) they told me that since I'm in California they can't escalate tickets and I have to call again in the morning to see if they can fit me in but don't worry I'm getting a bill credit.... wow... I'm calling corporate instead. I am a paying customer I'm not something you just fit in ... this is the second time in 4 months it's down... I would switch companies but lucky me they are the only company in the area unless I want to pay TWO construction cost. Now I am stuck using my mobile data with tmobile to do work.

 – About 4 weeks ago.

Wow came across this page because I freaking hate frontier!!! My download speed is 3mbps. Its 2016 people...

Wow came across this page because I freaking hate frontier!!! My download speed is 3mbps. Its 2016 people

 – About 4 weeks ago.

The worst. Absolute worst. Wifi down, TVs not accessing OnDemand... Missing movies... Crappy service all around....

The worst. Absolute worst. Wifi down, TVs not accessing OnDemand... Missing movies... Crappy service all around.

 – About 4 weeks ago.

I encourage people to contact the FCC. I am about to open a 2nd ticket...

I encourage people to contact the FCC. I am about to open a 2nd ticket

 – About 4 weeks ago.

My frontier won't let me download something like fallout 4 and watch Netflix hat the same time. Wtf...

My frontier won't let me download something like fallout 4 and watch Netflix hat the same time. Wtf

 – About 4 weeks ago.

I can't believe frontier expects me to pay for this horrible service! Not only does their product work and has never worked since their take-over, their customer service also sucks!!! I...

I can't believe frontier expects me to pay for this horrible service! Not only does their product work and has never worked since their take-over, their customer service also sucks!!! I can't get a representative in the phone to fix my digital and sound distortion on my on-demand and when I did..they could t fix the problem. Communication breaks up and you can't understand and hear the conversation you are trying to have. The last time I called, they told me that they couldn't find my account!!!! I have talked to them four times without experiencing difficulty in them finding my account. I will be dropping them and NOT paying for my bill on the grounds that I have never received what I am paying for!! I will not be forced to use these incompetent idiots. I am writing this as I am attempting to contact them..I have been on hold for 30 minutes!!!!!!!

 – About 4 weeks ago.

Frontier Communications either has an issue with Fox News because of political reasons, or they are incompetent buffoons. I can't watch Fox News or Fox Business online LIVE or through the Android...

Frontier Communications either has an issue with Fox News because of political reasons, or they are incompetent buffoons. I can't watch Fox News or Fox Business online LIVE or through the Android Apps because it says I am not a subscriber. Never had this problem with Verizon FIOS. Anyone have any thoughts about this? If I am not mistaken, I get these same error messages with other channels that I am subscribed to.

 – About 4 weeks ago.

To Zephyrhills, call the state attorney and the FCC to file complaints, I did. Call some TV stations they all have done stories on Frontier....

To Zephyrhills, call the state attorney and the FCC to file complaints, I did. Call some TV stations they all have done stories on Frontier.

 – About 4 weeks ago.

Yes, here in Fort Worth they continually blame the slow download speeds on the slow upload speeds of the serving website. I say bull. Time end franchise providers and get some competition going....

Yes, here in Fort Worth they continually blame the slow download speeds on the slow upload speeds of the serving website. I say bull. Time end franchise providers and get some competition going.

 – About 4 weeks ago.

Just returned fro visiting another older couple today, Frontier was supposed to be here between 8-5, had to pay someone who we trust to sit here and wait for them Did they show up? Hell no! Now this...

Just returned fro visiting another older couple today, Frontier was supposed to be here between 8-5, had to pay someone who we trust to sit here and wait for them Did they show up? Hell no! Now this couple has had the same problems for a few months as well, huge bills, lousy service and even better yet, mailing them boxes to return equipment that they don't have. Now this couple is in their late 70's and early 80's and they have played phone games for weeks we this people. Up charging because their service changed just a bit by doubling the bill, multiple calls to the customer service centers for days and week and have their older children following around the guy. This is a bit much and they live in the Carrollwood section of Tampa. No phone and there are some major medical problems going on at their age, No TV and of course, no internet. They are ready to have the whole thing ripped out and go right back to Brighthouse and start all over again. I too, am writing the CEO of Bright House / Charter / Spectrum and asking that he start please begin building infrastructure out where I am. I am right now STUCK with Frontier and will as soon as possible be pulling the plug on them. Frontier, you could have had a nice little cash cow to milk every month. But you decided to fool around and charge outrageous prices that are double of the normal and created a public relations nightmare for yourself. You should hold you heads down in shame and just leave the areas you have so screwed up that worked just fine before you decided you wanted to play in the big leagues. You ROI is going to be a disgrace and I can see the day fast approaching that you will be delisted from the NYSE. And I hear more and more stories, truthful one, not just fairy tales, made up by one or two disgruntled people, but hundreds of people both in business and residential and you are a disgrace. And by the way, maybe you should dump the Indian Call center, Americans don't want to speak to a bunch a people who think that they can speak the english language. Their dialects are far harder to understand. And I don't have a Star Trek Universal Translator or a near by UN specialist who understands them either. Grow up, do the right thing, stop screwing up and be a real company, not these cheesy fly by night telecom. You remind me of WorldComm. He bit off more than he could chew and defrauded investors and destroyed a great company MCI started by Bill mcGowen. And that guy is in a federal pen. maybe the Frontier CEO needs to just give up and go away. I am calling for a "Freedom Ride " to Frontier Headquarters to with hundreds of buses and thousands of people to just show up and let you know that the people are fed up with your bull. Anyone else want to join in?

 – About 4 weeks ago.

Frontier Communications SUCKS! All their Customer Service Agents can say is "We are very sorry". Trust me, all of your current customers are aware of just how sorry your company is. The only...

Frontier Communications SUCKS! All their Customer Service Agents can say is "We are very sorry". Trust me, all of your current customers are aware of just how sorry your company is. The only service your company seems to be good at is sending out bills! I would remove your system with a Crow Bar and deposit it thru the window of one of you offices, but I believe it has already been done!. Thanks for another great night without TV.

 – About 4 weeks ago.

I LOVED Verizion FiOS. I HATE HATE HATE Frontier!!!
I just tried to contact customer service ... but I couldn't talk to the agent because the voice like kept breaking in and out!!! That...

I LOVED Verizion FiOS. I HATE HATE HATE Frontier!!!
I just tried to contact customer service ... but I couldn't talk to the agent because the voice like kept breaking in and out!!! That about sums up the quality of Frontier's services. You can't even keep your own customer service center working properly!!
But wait, there's more! Frontier tech support closed my trouble ticket the same day it was entered - but didn't fix the problem.
I've had to deal with half the internet speed I'm paying for! That is for two months now.

 – About 4 weeks ago.

It took2 weeks for them to come and install service bc I moved. I had it working for 2 weeks and it went out. 3 days spread across a week of staying home to wait for someone and no one shows up.......

It took2 weeks for them to come and install service bc I moved. I had it working for 2 weeks and it went out. 3 days spread across a week of staying home to wait for someone and no one shows up.... After that week I canceled and switched to BH. A week after switching I get a message stating a frontier person is otw. Hello, I don't have your service! They had to the fix cable outside. So whatever come ware your time. A week after that I get another call from a frontier guy to tell me he is otw. So, wait the guy last week was "otw" and never came... So it would have been 3 weeks of no service if I hadn't switched!!! They are the worst

 – About 4 weeks ago.

Frontier bought out Verizon in my area and ever since the Internet has gone to shit. Just a few months ago I was enjoying a 50 mb connection speed and now it varies from 2-13 Mbps it's awful. I...

Frontier bought out Verizon in my area and ever since the Internet has gone to shit. Just a few months ago I was enjoying a 50 mb connection speed and now it varies from 2-13 Mbps it's awful. I wouldn't pay more than $30 a month for this crappy internet speed. Changing providers as soon as contract is up

 – About 4 weeks ago.

Frontier has to be the worst internet provider known to man. I went one week completely without wifi and cable. I called for tech support to send a worker over to fix this problem and one of them even...

Frontier has to be the worst internet provider known to man. I went one week completely without wifi and cable. I called for tech support to send a worker over to fix this problem and one of them even admitted that they were just sending people over to make us fee better!!!!! This absolute garbage internet provider was even lieing to the people who are forced to be with their excuse my language but shit tier Internet. ------10 stars out of 10 never buy.

 – About 4 weeks ago.

Once again, the net is down, started at 16:05 , on the phone with them and then it disconnects after 3 minutes. Calling once again, being told it will take 24-48 hours to get this so-called repaired....

Once again, the net is down, started at 16:05 , on the phone with them and then it disconnects after 3 minutes. Calling once again, being told it will take 24-48 hours to get this so-called repaired. For the last 6 days this has occurred again, and again and again. Why in the hell am I paying anything to these people? And once again, they have stated that they will be sending out a service technician on Saturday between 8-5, but we have a life and commitments and need to be somewhere at 11am.
At 18:18 we get an automated phone call from 800921-8104 saying that the problem is fixed. No it is not!
So we are screwed ONCE AGAIN by Frontier. 24 to 48 hours to fix something, asking a customer to enter into their (Verizon / Frontier) property (The DMark box) is a clear violation of the laws and rules. If you open up your electric meter box on the outside that is a clear violation of the laws and the same thing pertains to the Telephone / internet service company equipment. That is considered to be tampering with a utilities company’s property and there are sever penalties for such actions.
We have spent out of pocket thousands of dollars to try to alleviate the problems with Frontier. From brand new state of the art routers, range extenders and 48 port Poe switches to new security measures, to labor to install such devices, and still no secure, reliable Internet or hard line phone connections.

Now I have a service order number and will see it they even show up. This family has some pretty serious medical conditions of a chronic nature One person is on a heart failure team monitoring that reports in to the medical reporting systems every hour by the internet; and one person has now trying to recover from major abdominal surgery. Never a blink, nary a problem, with Verizon, EVER.

Frontier comes into the area and the whole system just blows up on a daily basis. The customer service / technical support does not seem to understand that they are a Basic Utility and have to provide consistent service and not excuses.
Please see the link from the NYT. http://www.nytimes.com/2015/02/27/technology/net-neutrality-fcc-vote-internet-utility.html?_r=0

Our accounts are paid in full, send them a check every month (Note to everyone, never, never set-up auto pay with any firm at all unless they have a firm in place written policy that you have in your hands, like your auto insurance, but not your power or water companies and sure as hell (and do not fall for the arbitration clause) )!

Verizon needs to rescind this deal, but that won’t happen. Other common carriers need to build out their infrastructure and see the returns on a long term basis. Areas served by Frontier Communications need to look at other types of service (NOT SATELLITE) and invite them in to the service area / foot print.

(Possible solution to make sure that Frontier get the message.) Maybe a group of individuals such as Anonymous will take up the cause of this nightmare. Maybe not. Social justice is a very effective tool and gets the point across. While Frontier goes and tries to shadow block and censor Facebook postings, and may even try to block DNS service to this site, there are ways around this. Use Google DNS servers as well. The use of various VPN’s etc. will solve that problem. They can’t block off the entire world and they don’t have the ability to do such or their problems will only get worse for them in a corporate manner. If any other group like Russian Intelligence services are bored, why not just explore the issue and help the American people out on this one. Your will gain new friends and WikiLeaks, you are invited as well.

Now for those who don’t know, the major call centers are in Florida / the Tampa Bay area. Except for the cheap bastard US companies (Like Frontier Communications) who out-source them to India. Also the Tampa area is the major test area for the newest equipment to being installed in such Common Carrier’s in the United States. Has been for the last 20 years or so.

Also one of the worlds most sophisticated communications systems switching systems in located behind or under the Tampa Convention center that services Central Command / MacDill AFB. I bet their services are running and taking priority over us regular folks.

Also I just found out that one neighborhood from a wealth management contact is in major fits about what is happening while the other neighborhood associated with the other seems to be fine. It’s in an HOA, so they all sort of talk to each other. And they are really upset! So Frontier Communications needs to step up to the plate and take responsibility and be faithful to the customers that they serve.

Frontier is looking at a -03 EPS next quarter and I am sure that the Wall Street boys are reading all about this major debacle. Notation, received an automated call on the hard line stating that the problem is fixed, we will see, also full internet monitoring and service packets in place with time / date / speed / ip address now in place. Frontier, you really know how to screw the pooch when you had it so good and now, you are about to get slapped by the Feds.

 – About 4 weeks ago.

-1 star! With the new changes from Verizon to Frontier, it's been a terrible transition. I call their customer service line and after waiting 10min, the line gets cut off!! It's been an issue...

-1 star! With the new changes from Verizon to Frontier, it's been a terrible transition. I call their customer service line and after waiting 10min, the line gets cut off!! It's been an issue every time I call! I finally got a hold of someone and they just said their system was down and to call back in 3hours. I tried saying a word but they just hung up! Now they are charging my mom $93.00 God knows why for an at home telephone service that doesn't have caller ID or no long distance calling outside of her city! Now I'm in line online to chat with someone and I was originally customer #71 and hopefully by next year they will finally answer my query! Don't get frontier!!!!!!

 – About 1 Month ago.

Better services for less cost and working as well.While Frontier Communications has no clue as to the effect that these horrible actions by their own hand are creating a massive disastrous public...

Better services for less cost and working as well.While Frontier Communications has no clue as to the effect that these horrible actions by their own hand are creating a massive disastrous public relation's nightmare that they will never be able to have forgotten. The horror stories will not only affect their bottom line, but will also stem the flow of new business, the loss of everyone who can get out of their way as soon as possible ( as evidenced by some of the other posts of former Verizon; (and I might say happy) customers are leaving in droves as soon as possible.

And in just one cause and effect scenario, will have a devastating effect on the real estate sales and rentals markets in their service areas. If you were seeking to purchase a home or move to another type of real estate and the ONLY Non-satellite Common Carrier was Frontier; would you ever think to buy or rent such a property after seeing all of these true experiences from people all over the country? I don't think so. One of the reasons that our property was chosen was the fact that it had the Verizon FIOS service. If it had Frontier, we would have NEVER have purchased this property and sought out a different area that had one or more multiple different regulated Common Carrier offerings.

Frontier became a bit greedy in thinking that the purchase of the land line business of Verizon was going ot be a bonus for them. Well, this will have major repercussions for years and years to come. The other Common Carriers are all now enjoying record influxes of new customers and even some returning customers as well. BHN/ Charter / Spectrum has seen a huge influx of new customers because of the inept and major disruptions of a decent service that had years of positive growth and positive advertising power.

Word of Mouth caused a great loss of customers to the other Common Carriers and the fact that these common carriers made multi-year sweetheart contractual deal with greedy and disgusting politicians and these municipalities; put a great strain on the competition. In another area that we lived in, one Sunday hot afternoon, a 20 + kid in a bright red Verizon golf shirt was walking around our neighborhood knocking on doors and as soon as he said he was from Verizon and FIOS was right now coming to the area in the next few days, We did not need to listen to the sales pitch, we just signed up and it was wonderful. It was Word of Mouth that made this family very happy to finally be brought up to 21 century Communications standards for a metropolitan area. It is nothing more that optical multiplexing and being a telecom professional, knowing just what it was and the major differences in the types of bandwidth and capabilities. You can push very high speeds down a fiber. Why bother with a T-1 or T-3 or t-whatever when you could have an OC3 right at your curb.? And for far less cost. It is a no brainer.

But Frontier founded back in the late 1930's was just that, a frontier, very basic, telecom provider for areas that were the "frontier" of a growing population and they had a very small, but niche service area.

Today, this firm might as well run aerials and poles with telegraph wires. Because it seems that they seem to enjoy being able to handle the speeds of an old seasoned Wester Union hand telegrapher then to the needs to provide current, industry standard, standard's. At reasonable industry pricing tiers.

But to take on millions of new customers with a really well oiled working network and really screw it up this bad all over the country is inexcusable. Add to the fact that this company has no idea as to how to run such a much larger footprint than the ever expected to ever have, and spend 8+ Billion dollars on an pretty much obsolete, copper pair, technology is and will continue to be a major nightmare for this firm.

Verizon saw the writing on the wall about old landline technology and pushed and pushed with other Common Carriers to promote Cellular. That the need to have such an inconvenience; to be tethered to a land line; made no sense to a growing educated and tech savvy population that is much more mobile than any other time in past 50 years. VOIP took out a number of hard line subscribers who were fed up with LD calling times and zones; country codes and restrictions, etc. Plus Verizon made a fortune on the bundling of such services interesting. The break-up of Ma Bell in the early 80's begat the Seven Sisters, which then became the creation of such other common carriers as MCI, Sprint, RCI and others.

And now, there is a fast growing rumour that a very well planned possible wildcat strike is about to occur across the country for Frontier, and will not bode well for their future. And Frontier is now begging for any telecom sub-contractor that can use a "Butt Set" and a punch block to come to them to "try" to fix this mess is not a good sign at all.

I consider this inability to address both customer residential and commercial customers in a fast and competent manner to be the "Pink Slime" of Telecom industry. Remember that the discovery of the Pink Slime used by McDonald's dramatically cuts sales and EPS forecasts. Now, McDonald's is going for the fresh beef marketing ploy. Or a better example of such a corporate screw-up of major proportions would be Chipotle Mexican Grill. After what you heard and read in the MSM, about Chipotle, would you ever go there for food ever again. It was like paying someone to make you deathly ill on purpose. Smart people and Dumb people; together got the message that CMG was a ticking time bomb of major proportions. Just look at the simple math on CMG and decide for yourself if you want to get deathly ill from the Telecom version of CMG. 52 wk High 758.61, 52 wk Low 384.77. That's about what you are seeing for this Telecom company and they will never recover from this for at least a decade or more or they will be forced to go under by govt intervention. Remember, the Internet is a Basic Utility under the Federal Govt and FTR is about to get a huge wake up call from the general public and regulatory agencies across the nation as well. And next time you get an Indian Call Center as their rep's, tell the bastard on the other end of the line to go to hell and demand that this US based Telecom use only well trained, and well paid US workers. My formal FC and state agencies complaints have been filed and they are not getting out of this one by trying to bamboozle this family. We know what we speak. FTR, you better shape up or your shipping out, and that's the end of you. Maybe someone like T-Mobile will make you an offer to go away. T-Mobile and their parent Deutsche Telecom, know how to run a phone company and have been cleaning the clocks of other cell carriers for a while now. Wake up Danny or resign and just go away. You have made your millions, now go wreck another firm and run it into the ground. You remind me of Chainsaw Al or Neutron Jack!
FTR, the Hindenberg of the Telecom industry. "Ohhh, the Humanity!"

 – About 1 Month ago.

Brighthouse installed today, not overly happy about going back to BHN. However 200mb for 52 bucks a month (Tampa Bay area offer) vs $120 for frontier. I'm getting 232mbs speeds vs the 1.6mb off...

Brighthouse installed today, not overly happy about going back to BHN. However 200mb for 52 bucks a month (Tampa Bay area offer) vs $120 for frontier. I'm getting 232mbs speeds vs the 1.6mb off fios this morning.

 – About 1 Month ago.

How is this legal????? I signed up for verizon no this nightmare!!!!!!! Slow Internet when it is available!!! No on demand, why????? This can not be legal ...

How is this legal????? I signed up for verizon no this nightmare!!!!!!! Slow Internet when it is available!!! No on demand, why????? This can not be legal

 – About 1 Month ago.

This is ridiculous! Billing us 180+ for being garbage service! How does less than 2mb down speed cost 40+ dollars a month and then you fuck up on YOUR END of the billing and say we're behind!...

This is ridiculous! Billing us 180+ for being garbage service! How does less than 2mb down speed cost 40+ dollars a month and then you fuck up on YOUR END of the billing and say we're behind! Ridiculous!

 – About 1 Month ago.

I realize this isn't an official frontier page but i am reposting this everywhere for public record as Frontier Communications censors/deletes/shadowbans posts in many places on facebook -

I realize this isn't an official frontier page but i am reposting this everywhere for public record as Frontier Communications censors/deletes/shadowbans posts in many places on facebook -

Instead of censoring and deleting posts could you just direct your techs to fix your problems with your NOC, central hubs, DSLAMs and other DSL equipment thats serving "or rather not serving" Arlington-Darrington, Snohomish Washington 98223 & 98241 and all surrounding areas?

 – About 1 Month ago.

Comedy Central (channel 690) goes out every other week or so. Have to go through tech support and spend an hour with them getting the channel back up. Why this one channel I don't know. Anyone...

Comedy Central (channel 690) goes out every other week or so. Have to go through tech support and spend an hour with them getting the channel back up. Why this one channel I don't know. Anyone out there know what's going on?

 – About 1 Month ago.

Absolutely horrible. On demand selection is depleted and not current. Customer service speaks broken spang-list. Need I say more. Oh yeh... Brighthouse, Dish, DirecTV, etc....

Absolutely horrible. On demand selection is depleted and not current. Customer service speaks broken spang-list. Need I say more. Oh yeh... Brighthouse, Dish, DirecTV, etc.

 – About 1 Month ago.

I haven't have internet since 7/17/2016 and they refuse to come out for repairs they state ot Tampa wide however the next door neighbor has FiOS and service. I had a lighting strike on 7/17 the...

I haven't have internet since 7/17/2016 and they refuse to come out for repairs they state ot Tampa wide however the next door neighbor has FiOS and service. I had a lighting strike on 7/17 the power box is out

 – About 1 Month ago.

I cannot begin to go ahead and express my total and utter anger and total complete disgust at what this company has done to so many people including myself and my family. I am a senior citizen who has...

I cannot begin to go ahead and express my total and utter anger and total complete disgust at what this company has done to so many people including myself and my family. I am a senior citizen who has to depend on being able to reach doctors and hopefully not call for an ambulance or other emergencies or daily life to have such a company go ahead know what one hand is doing while the other is doing something else. I have just spent another frustrating three hours on the phone with both technical support and then having to happen to speak to customer service in California while we are here in Tampa Florida. To top it all off when we first called today, the call was routed to an out of country southeastern Asian call center that was either located in India, Pakistan, Vietnam, or the Philippines and I demanded that an American phone company have an American speaking to me in reference to my American telephone service.

In addition I also happen to be a stockholder of this company because it pays a very nice dividend. But I also see this company currently is one of the biggest short stock plays right now and I guess it is because of the sheer and utter frustration of the three most populated states in the United States, that being California, Texas and Florida. Reading the comments on here I have to agree completely with everything at has been said about the customer service the technical support and the rest of it. I find that Verizon has done a great disservice to the residents of these three states who they sold like cheap whores on a street corner or just a few dollars. I

I have never in my entire life and that is six decades of life ever had to deal with a telecommunications company so absolutely out of control and not knowing what they are doing. Frontier Communications was mainly a rural telephone company serving areas where the major telecom players refused to go. The unfortunate part is they are the only service provider of a public utility of a telecommunications nature available to my location. So I'm stuck with these people. And add to the fact that Verizon without even so much as a goodbye handshake just disappeared off into the sky and now were caught trapped in Frontier Communications Hell.

I have watched my Internet service which basically runs our entire household from televisions to air-conditioning lighting and everything else because this house is designed to be a smart technology, energy-saving home to save money and make sure that everything works properly. I have over 40 years of telecommunications security and information security experience under my belt and I have never in my entire working career ever saw a telecommunications company be so completely off the grid when it comes to trying to do things. For example, we were told that a service team would be arriving at the home between eight and 12 today and they never showed up and no one even called to ask us where they are. Now I find that to be pretty amazing that I'm told at the beginning of the day they will be there between eight and 12 and sitting around and waiting for these people to show up and to not have conductivity to the external networks is a bit much. I find that the latency problem of the connections to simple websites such as CNN and or NBC news or CNBC or other basic services that were taken for granted when Verizon ran the show and when you had a problem Verizon would immediately fix it. But now I have technical support people asking me to go out side of the house after midnight while I'm still on the phone with them and to find their box and open it up and push a button. If I knew what was inside the locked box and new what the device was or had a manual so that I could understand what I was looking at I might have agreed to have done that. But it is like asking a kindergarten person to go ahead and perform complex neurosurgery for the first time. The simple fact is that frontier communications should never have been allowed at all to be able to take over certain Verizon territories for any reason so whatsoever because they do not have the current capability to go ahead and maintain the in place Verizon infrastructure and have absolutely no clue as to what is going on. Now, I am sure that Frontier Communications did not just walk into these three different states and decide all it wants to rip out all the Verizon capital equipment in the central offices and just dry all the fiber-optic lines to start brand-new all over again. That is not how it is done.

And in my professional opinion and as a telecommunications professional I have never in my entire existence ever heard of such a ridiculously and poorly hand over of simple telephone switching systems and not know what they're doing.

And what ever regulatory agencies approved this sale need to have this sale canceled and Verizon needs to come back and take responsibility for the grief and have it let alone potential loss of life and loss of business by tens of thousands of customers who they were sold like cattle to the Frontier Communication slaughterhouse. I find it absolutely incredible that this deal was allowed to go through in any way shape or form with three very populated states and in today's technologically based society and its operational characteristics of having always on instant Internet communications to conduct work or to conduct research or to do anything else; to have this debacle of this size and of this magnitude and absolute sheer horror requires not just the Federal Communications Commission or one of the states public utilities commissions or public service commissions having bare feet held to the fire; all parties involved who approved this type of sale without even consulting the consumers who are the ones who actually pay the salaries of these people and to be completely tossed into a sea of ignorance and stupidity along with gross negligence and total disrespect for our customer base, I find to be one of the most egregious and destructive portion of telecommunications history in the United States.

The simple fact is that frontier communications is ill-equipped to go I had and handle a sizable increase in a customer population database let alone the magnitude of the technological challenges that are required to maintain such a large network. I hold Verizon just as culpable and responsible for the utter destruction of knowing that your telephone and your Internet service were considered to be a constant factor and maybe once and a while there might be a little blip but never have I spent day after day after day after day after day and multiple hours on the phone being switched back and forth between departments because nobody knows anything. It is not the employees who are sitting there who have to understand what is being said to them because most of them probably do not understand the technology itself and its inner workings required to run such large networks. Most 20-year-olds today can't turn a screwdriver let alone 40-year-olds playing with an Internet router and then being told to such as a person like myself who is now in their 60s that he needs to go outside in the middle of the night and open up a box and push some buttons and disconnects and batteries and do everything else that when we were told a service team would be arriving between eight and 12 today and they never showed up and just like clockwork the service went out again to every evening for at least 4 to 6 hours sometimes eight hours the Internet service completely fails.

We do not use television in this house because basically there is nothing to watch on television these days, this family happens to enjoy a Netflix and Amazon prime and a number of other educational and informational let alone humorous channels that we pay for individually to individual companies that we can only access through our smart televisions that are connected to the Internet. So in between having to pay frontier communications who are nothing more than one of the lowest lifeforms of a common carrier I have ever seen in my entire life to add insult that I am paying for Netflix and Amazon prime and other premium viewing choices versus regular cable TV which is a disaster in itself I am being denied access to services that I pay for through a service that I pay for but didn't know that I was being sold; and I feel that the call for a class action suit is justified and required. After reading all of these comments by people from the three affected states; I think the three states attorney general's should get together and file a damages claim against this company for the tens of thousands if not hundreds of thousands of paying customers who are not receiving services that they are paying for and most of them are under a contract and have to pay for these services whether they get them or not. Frontier communications is culpable without a doubt of sheer negligence and total disrespect for the customer bases in these three states in the public service or public utilities commissions that allow this deal to go through also need to be held accountable as well. I could say some very choice words and be completely disrespectful to this company and rightfully so, but because of the vast general audience who are reading these comments, I shall refrain from using such well-deserved language and I call for the firing of the president of a company the California Texas and Florida operations managers and bring in people who know what they're doing.

People's lives and some people's livelihoods are completely dependent upon today's technological revolution and for the Internet to go ahead and place orders or conduct sales or make telephone calls, purchase groceries or renew their pharmaceuticals and by the complete disregard of the customers themselves who are dependent upon this predatory company who has taken full well advantage of these three states populations is in my mind a major corporate criminal offense and needs to be prosecuted both on Wall Street and in Washington. All I have to say is to Frontier Communications is that I hope that none of your affected customers have a medical or fire emergency or a police emergency and their telecommunications which is mainly now over the Internet because very few people have hard copper anymore in their homes, that there is not a serious injury or fatalities because the people could not reach out to the proper agencies or authorities in which to alleviate the emergency situation that they may be faced with.
So if your home alarm system is connected to the Internet through Frontier Communications, and your home is invaded or broken into or burglarize or catches fire and the alarm system goes off but it is unable to go ahead and reach the proper agencies or authorities you've got one hell of a lawsuit on your hands. I think it would be wise for this company to invest heavily into rehiring trained and seasoned Verizon employees who know what they're doing and know the infrastructure as it was when it was turned over to these telecommunication miscreants and allow the personnel that know the switches and amplifiers and where certain things are involving such a large telecommunications network infrastructure been to sit there and just hope all these problems will go away. Because they are not going away until at least another six months of them having their first shakedown cruise of this sinking ship that is called Frontier Communications. And if there were any other telecommunications or Internet service providers available in my area, I would be switching to them immediately because enough is enough. I wonder if I should invoice frontier communications for all of my valuable time and the gross inconveniences that they have placed upon my family and the rest of us out here because of their ineptitude of understanding that they bit off too much more than they could chew. May the telecom gods help us all. LGUHX

 – About 1 Month ago.

Had Fios for many years. A couple of issues that were handled same day, including installation into my new house when I moved a few years back. Frontier takes over, slow speeds all week, yesterday...

Had Fios for many years. A couple of issues that were handled same day, including installation into my new house when I moved a few years back. Frontier takes over, slow speeds all week, yesterday it goes out completely. Reboot of ONT does not help. Call Frontier, and it will take a WEEK to get a technician to my house. A week. No internet, no tv, no phone. Horrendous service.

 – About 1 Month ago.

Frontier has provided continuous problems from billing to the service it provides. I am switching as soon as I possibly can considering how unreliable this service is. I tried to be patient and call...

Frontier has provided continuous problems from billing to the service it provides. I am switching as soon as I possibly can considering how unreliable this service is. I tried to be patient and call costumer service numerous times to get to the bottom of different problems that seem to come up daily. Every employee that I talked to had absolutely no idea what they were talking about leading each call to get transferred multiple times and still no explanation to the problems I was facing. As a person who works from their home, I will never depend on this horrible company again.

 – About 1 Month ago.

Had Verizon FIOS for 10 yrs, great stable overall service.

But the Frontier cut-over: problems since day 1.
And the sad part: I consider myself lucky compared to many others:
...

Had Verizon FIOS for 10 yrs, great stable overall service.

But the Frontier cut-over: problems since day 1.
And the sad part: I consider myself lucky compared to many others:
My Internet is stable again, my TV and DVR appear mostly stable...

EXCEPT:

1) Various specific HD channels have never been available, and some others are slowly getting worse, week by week, until they become unwatchable then they disappear completely: BBC-HD, Cooking-HD, AMC-HD, VH1-HD, and many more. Yet many (useless) HD channels are fine.

2) The VOD: still has no real content. 3.5 months after the: "it will be fixed by mid-April" promised date.

I'm actually afraid to have frontier come and 'FIX' my service based on others experiences: where they go from poor to broken. (how is that for a customer satisfaction statement)

I have been very patient, as I understand the scope of the challenge; to cut over 3-4 million customers at once (was a stupid plan). but its been what? 6 months? At what point is it breach of contract for failure to delivery contracted services, that I'm being charged for...


 – About 1 Month ago.

Why did Verizon have to dump us? The service with Frontier is horrible and although I've spoken with some nice people, EVERYONE has a different answer for why I have had no service from my install...

Why did Verizon have to dump us? The service with Frontier is horrible and although I've spoken with some nice people, EVERYONE has a different answer for why I have had no service from my install that took all day and failed because the technician didn't do most of what he was supposed to, according to another technician. My install is now/only a week old!! Then Frontier has the gall to suggest that I'll have to pay a $300+ fee to disconnect!!!! And, keeps me on a VERY long hold while I wait to speak with a "supervisor". Seriously?! Frontier, really? 4 hour appointment windows, 24 month contracts, untrained agents....please look in the mirror, and take a giant leap into the present time!!! TWC here comes another one, fingers crossed!

 – About 1 Month ago.

I would love to join a class action against Frontier. Their internet service keeps dropping, the video on demand is not working and their billing is incorrect. i spent over 3 hours with their...

I would love to join a class action against Frontier. Their internet service keeps dropping, the video on demand is not working and their billing is incorrect. i spent over 3 hours with their "customer service" and still don't have resolution. Miserable company and provider.
Brett
Plano, Texas

 – About 1 Month ago.

Ugh... our second office is stuck with Frontier for a few more months (switched the other to Comcast several months ago)... Internet up and down for days. A total of 5 calls to customer service in 2...

Ugh... our second office is stuck with Frontier for a few more months (switched the other to Comcast several months ago)... Internet up and down for days. A total of 5 calls to customer service in 2 days, kept being told things looked "OK" on their end and it must be our LAN (Not!). On the 6th call I finally got someone who spoke plain English who told me that work was being done in our area and things should straighten out by tonight. I hope he's not blowing smoke up my ass.

 – About 1 Month ago.

I too have frontier nothing but problems, with phone,internet,and tv, now they are overcharging me 60.00 to 80.00 a month.many hours wasted,on phone...they are the only provider in my area, Land o...

I too have frontier nothing but problems, with phone,internet,and tv, now they are overcharging me 60.00 to 80.00 a month.many hours wasted,on phone...they are the only provider in my area, Land o lakes fl. whats a person to do?. i am f...ed.and so gos the world.

 – About 1 Month ago.

Paying for 150/150 Business Internet getting less than 2mb down. Router changed no difference. After 5 days of this one of their other business customers down the street has had the same issue. Tech...

Paying for 150/150 Business Internet getting less than 2mb down. Router changed no difference. After 5 days of this one of their other business customers down the street has had the same issue. Tech support useless... thanks to frontier taking over Verizon fios I'm not heading back to cable Internet

 – About 1 Month ago.

Day 4 no internet, NW OH...

Day 4 no internet, NW OH

 – About 1 Month ago.

Im from Pocahantas illinois i think i have the worst out of all of you im stuck with a 1.3 mbps and its getting on my nerves internet crashes when i try to update games tryed to see a 4k youtube video...

Im from Pocahantas illinois i think i have the worst out of all of you im stuck with a 1.3 mbps and its getting on my nerves internet crashes when i try to update games tryed to see a 4k youtube video on my new tv and it took me 13 hours to load 10 minutes of it its getting horribble

 – About 1 Month ago.

Dear Frontier CON-munications... Your internet is NOT worthy of Verizon's name! I don't know HOW you pulled off a deal with Verizon to steal their customers in California, but congratulations,...

Dear Frontier CON-munications... Your internet is NOT worthy of Verizon's name! I don't know HOW you pulled off a deal with Verizon to steal their customers in California, but congratulations, you not only did, but you managed to provide the worst internet experience we've ever had in the process. So there's something you're on the Frontier of... horrible internet. FIX IT. Actually, don't. You don't even read this probably. I'm going to switch my internet provider, because you guys ruined it for us.

 – About 1 Month ago.

Paying for 50/50 and getting 13/.64 with Frontier since last Friday. Verizon gave us 56/50 using the same speed test. ...

Paying for 50/50 and getting 13/.64 with Frontier since last Friday. Verizon gave us 56/50 using the same speed test.

 – About 1 Month ago.

For 5 Years as a Dios customer we did not have a single outage. Now DAILY I have to disconnect each segment of my home network and reboot everything just to get Spotty slow Internet. I cannot VPN...

For 5 Years as a Dios customer we did not have a single outage. Now DAILY I have to disconnect each segment of my home network and reboot everything just to get Spotty slow Internet. I cannot VPN from home any more the ports are blocked. I used to remote from work to my home router to check what the kids are doing (Parenting in the days of the internet) only to find that Frontier changing the IP of my home router up to 6 times a day. I am dumping this atrocious is pretty asap.

 – About 1 Month ago.

Dearest Frontier miscommunications. I do believe there is a class action lawsuit awaiting you from the numerous California customers you have been providing deplorable service at the same time running...

Dearest Frontier miscommunications. I do believe there is a class action lawsuit awaiting you from the numerous California customers you have been providing deplorable service at the same time running behind in crediting their payments. You see it all started when you took over from Verizon. Our final payment to Verizon - which we paid, showed as a past due on your first month billing. I thought eventually you would catch up - but it seems it's far more profitable to charge us a late fee and continually tell us we are late. So here is the deal, i will spend an hour or more gathering all the evidence to prove that I am paid up and have been for the last five months, charge you $60 an hour for that forensic math and encourage all other customers to do the same. I would say with the many you have mischarged, it should add up nicely for some lovely lawyer who wants a fat retainer. By the way - my internet is still the worst in california - which means it is just as bad as time warner. Perhaps hughs net is faster than 2mps

 – About 1 Month ago.

Horrible. Internet speed drastically down for a few months. Now last several days no internet at all. Called customer service. On hold for an hour then one hour on the phone with someone who barely...

Horrible. Internet speed drastically down for a few months. Now last several days no internet at all. Called customer service. On hold for an hour then one hour on the phone with someone who barely spoke English. No resolution. Created ticket and was told a tech would come today between 12-5:00. No show. Tried to call frontier. On hold 15 minutes then was disconnected. Went to chat online and after waiting in a queue of 62 others was told they handle 2 at a time and was disconnected. Worst ever experience. Avoid this company like the plague unless you enjoy led than adequate performance and no resolution to the problem.

 – About 1 Month ago.

Dealing with Frontier Communications has been the worse experience I have ever had with a company. I'm already stuck at 3 Mbps download speed because that's all they have in my area, but now...

Dealing with Frontier Communications has been the worse experience I have ever had with a company. I'm already stuck at 3 Mbps download speed because that's all they have in my area, but now my modem drops my internet connection every 10 minutes. My small business, that depends on the Internet, has now been without service for 3 days. My trouble ticket technicians won't be here for another two days. THANKS FRONTIER FOR BEING THE WORTHLESS PIECE OF SHIT COMPANY THAT YOU ARE.

 – About 1 Month ago.

Please Please turn them into the FCC that the only way to hold their feet to the fire. My company has gone rounds with Frontier since they bought out the Verizon service we had. i have been 3 months...

Please Please turn them into the FCC that the only way to hold their feet to the fire. My company has gone rounds with Frontier since they bought out the Verizon service we had. i have been 3 months trying to get a simple IP Address problem corrected. This company is beyond a joke. i can't believe this company is still in business.

 – About 1 Month ago.

I thought Brighthouse was bad, but now I have to go back to it. Frontier Download speed is 13.54Pbps and Upload is 3.42. I think North Korea has faster internet. Already had 3 techs to my condo and...

I thought Brighthouse was bad, but now I have to go back to it. Frontier Download speed is 13.54Pbps and Upload is 3.42. I think North Korea has faster internet. Already had 3 techs to my condo and another one coming this Friday. This is the worst, between Duke Energy and Frontier, we are ready to pack it all up

 – About 1 Month ago.

Do not, again do not choose any Frontier services. If you have a problem you will waist time and minutes on your cell phone trying to call them. The wait time is 30 to 35 minutes wait time and then...

Do not, again do not choose any Frontier services. If you have a problem you will waist time and minutes on your cell phone trying to call them. The wait time is 30 to 35 minutes wait time and then they throw you over to another line and you wait again for no one to answer. You will be lucky if they just don't hang up on you because they don't understand what you are saying and they don't know the answer any way.

Forget Frontier go to some other internet, phone, and cable T.V.

You will be sorry after you get the first bill and you have no cable, TV and internet.

Lewisville Tx

 – About 1 Month ago.

To file an FCC complaint go to

https://consumercomplaints.fcc.gov/hc/en-us

or call (888-225-5322)...

To file an FCC complaint go to

https://consumercomplaints.fcc.gov/hc/en-us

or call (888-225-5322)

 – About 1 Month ago.

It has been what now, 3-4 days since there has been "stable" internet in the Tampa area? What a terrible company. They do not release any statements and expect the consumers to just deal with...

It has been what now, 3-4 days since there has been "stable" internet in the Tampa area? What a terrible company. They do not release any statements and expect the consumers to just deal with it. It must be nice knowing you are the only major provider in my area, which allows them to shove it in as deep as they can. Give me back Verizon. How do I complain to the FCC?

 – About 1 Month ago.

Very horrible service. On demand lousy. Half the shows we watch are not there. Also new shows used to be on the next day On Demand, that hasn't happened. It's almost a week wait to watch a...

Very horrible service. On demand lousy. Half the shows we watch are not there. Also new shows used to be on the next day On Demand, that hasn't happened. It's almost a week wait to watch a show whose websites say are available the very next day.

Also, Comedy Central has gone out several times. Frontier turns everything off and and to get it back. Can't tell you how many hours I've waited and waited to get these issues even answered much less fixed. I really miss Verison FIOS!!

 – About 1 Month ago.

Everyone having issus needs to file a complaint with the FCC and in Florida with the State Attorneys Office. This will help get some resolution. The FCC did not like Frontiers response to my...

Everyone having issus needs to file a complaint with the FCC and in Florida with the State Attorneys Office. This will help get some resolution. The FCC did not like Frontiers response to my complaint as I told the FCC the response was not corect so they have requested more info from them. Frontier tried twice so far to get my complaint closed but there still are issues.

 – About 1 Month ago.

I'm back to courting BH. I left them because of issues which Verizon FIOS never had. I am concerned leaving the devil I know back to a former devil. BH will have to ensure they have fixed my...

I'm back to courting BH. I left them because of issues which Verizon FIOS never had. I am concerned leaving the devil I know back to a former devil. BH will have to ensure they have fixed my concerns before I go back. My contract isn't up until Sept so I have some time. Plus Frontier is going to revert $35/month in savings and is offering only $15/month replacement savings. My sky-high bill will go up another $20/month for this crappy service.

 – About 1 Month ago.

I've had it! Today I made the decision to switch; Frontier is absolutely useless; my concern is that we are charged for services Frontier cannot provide i.e. crawl speed internet; on-going...

I've had it! Today I made the decision to switch; Frontier is absolutely useless; my concern is that we are charged for services Frontier cannot provide i.e. crawl speed internet; on-going outages; on-going software problem; always an excuse. I urge everyone to call their billing department and demand credit every time you experience an issue.

 – About 1 Month ago.

I agree with frontier sucks-Verizon was super-now all I get is "website not responding." It seems for the price I pay a month service should be better, in fact, in Florida, service is much...

I agree with frontier sucks-Verizon was super-now all I get is "website not responding." It seems for the price I pay a month service should be better, in fact, in Florida, service is much better than here in upstate New York.

 – About 1 Month ago.

It's unfair how slow my internet is now.
Verizon was fast but now that it's Fromtier, my internet speeds are terrible!
Why should I paying for unacceptably slow internet
I...

It's unfair how slow my internet is now.
Verizon was fast but now that it's Fromtier, my internet speeds are terrible!
Why should I paying for unacceptably slow internet
I can't play my online games because my connection is so slow! FML!!

 – About 1 Month ago.

I was told i would pay one price for three years.I was told a month a go it was only good for one year.Their tech told us it was a deal going on one low price for three years.the said they would call...

I was told i would pay one price for three years.I was told a month a go it was only good for one year.Their tech told us it was a deal going on one low price for three years.the said they would call back and let me know.Three days go by no call back,i call again they tell me same thing no call back.Called a third time chatted with them they said their tech. lied about them having the deal we got for three years said it was only good for a year.i did the math and after my year i would be paying twice as much as i did when i had xfinity.so i am now back with xfinity.

 – About 1 Month ago.

Their stock symbol is telling...FTR. In the military it means, Failure to Repair....

Their stock symbol is telling...FTR. In the military it means, Failure to Repair.

 – About 1 Month ago.

I'm paying for 75/75 and getting 3/12. Just got off the chat with a rep stating, "as of 07/23 customers near the Tampa, FL area will be unable to connect to the Internet or have limited...

I'm paying for 75/75 and getting 3/12. Just got off the chat with a rep stating, "as of 07/23 customers near the Tampa, FL area will be unable to connect to the Internet or have limited services. Engineers are aware.. No estimated resolution time. I asked what was going on and he stated that they haven't released exactly what is going on but had something to do with the main servers in Tampa.

 – About 1 Month ago.

Speeds down from the 50/50 I have been paying for on Friday to 5/15 now. Just got off the phone with a "tech" who had me reset the modem about 5 time with, surprise, no effect. Opened a...

Speeds down from the 50/50 I have been paying for on Friday to 5/15 now. Just got off the phone with a "tech" who had me reset the modem about 5 time with, surprise, no effect. Opened a trouble ticket for a tech to come out, get this, on Wednesday 7/27. Why in the hell am I paying them? This is in South Lakeland, FL

 – About 1 Month ago.

Our Internet has been very slow since Friday in Wesley Chapel, often having to reload pages multiple times to get them to work. Our TV channels have also been freezing up. We NEVER had problems when...

Our Internet has been very slow since Friday in Wesley Chapel, often having to reload pages multiple times to get them to work. Our TV channels have also been freezing up. We NEVER had problems when it was Verizon.

 – About 1 Month ago.

To the last poster..IF you find one person in ANY of the 3 states that were sold off to Frontier from Verizon, that like their service or LACK of service from Frontier? I'd be shocked ! Or maybe...

To the last poster..IF you find one person in ANY of the 3 states that were sold off to Frontier from Verizon, that like their service or LACK of service from Frontier? I'd be shocked ! Or maybe they just don't know what good service IS... But when you've had the best for years & then this nonexistent service immediately after Frontier took over ; it's a shock . Especially when paying them over 200 bucks a month .. Having to call about NO service or slow internet over 20 times a month is unacceptable . Period ... 4 months transition and a warning letter from the Florida attorney general to get it together should've been enough for Frontier to get it right ... Apparently though it is not as there are thousands out of service in all 3 states all weekend , again !

 – About 1 Month ago.

I thought Verizon was not so good (I use to have Bright House) until I got transfered (against my will) to Frontier. Seriously, this is the worst provider ever. My connection usually drops 5 to 10...

I thought Verizon was not so good (I use to have Bright House) until I got transfered (against my will) to Frontier. Seriously, this is the worst provider ever. My connection usually drops 5 to 10 times a day. My speed is never regular, it seems like the streets in San Francisco. It really sucks! Going to cancel as Bright House is offering paying the early termination fees.

 – About 1 Month ago.

Frontier has had problems but there are customers that love their service with Frontier. Every customer thinks they are better than everyone else and that they need to be first because their Internet...

Frontier has had problems but there are customers that love their service with Frontier. Every customer thinks they are better than everyone else and that they need to be first because their Internet isn't working. Well hello Frontier services 27 states not just you

 – About 1 Month ago.

Temple Terrace/Tampa, FL.. After a 2nd weekend in 30 days of SNAIL slow or NO interent(although paying for 75/75) AND higher bills than Verizon; finakky put it my order to switch to cable...

Temple Terrace/Tampa, FL.. After a 2nd weekend in 30 days of SNAIL slow or NO interent(although paying for 75/75) AND higher bills than Verizon; finakky put it my order to switch to cable ..(Brighthouse) Having heard all good reports about them either but praying isn't as AWFUL as the lack of performance from Frontier. Loved Verizon !! But Verizon really threw us all under the bus when they sold to this JOKE of a company . It took them 24 hours to admit the outage we are in ALL this weekend ... And they've NO clue when it will Internet will be restored to what it was with Verizon!,,,

 – About 1 Month ago.

pinellas co fl
verizon was troublefree internet.frontier is unbelieveable bad.items on facebook take seconds to load.i got to switch isp's. https://fast.com/ internet speed test,very handy....

pinellas co fl
verizon was troublefree internet.frontier is unbelieveable bad.items on facebook take seconds to load.i got to switch isp's. https://fast.com/ internet speed test,very handy.

 – About 1 Month ago.

Internet extremely slcompared to Verizon. Going to cancel....

Internet extremely slcompared to Verizon. Going to cancel.

 – About 1 Month ago.

OK, the frustration after the switch fro Verizon to Frontier has been excruciating. We have not been plagued by more than one extended network outage (Thankfully that was on a weekend) but the...

OK, the frustration after the switch fro Verizon to Frontier has been excruciating. We have not been plagued by more than one extended network outage (Thankfully that was on a weekend) but the degradation of network speed is incredible.

After some extensive troubleshooting and equipment elimination steps, I keep coming up with packet timeouts on an L3 Networks router in Miami. Unfortunately, most of our requests ( I'm in Tampa) seem to route through there most of the time.

The down side is, I haven't a clue as to how to explain this to their tech support. when I call they tell me to flush my DNS and it looks like that was "the problem". However, within a short time, the lost packets return.

 – About 1 Month ago.

Since the switch my service has gone from great (no issues) to completely useless (I don't even have a connection for the last three days). The best part is the only solution they have for me is...

Since the switch my service has gone from great (no issues) to completely useless (I don't even have a connection for the last three days). The best part is the only solution they have for me is reset your router we provided, 8th time in three days is the charm I asked. Still no service. They don't seem like they even know what's going on. One associate said we have no reported outages, the next one I spoke to said the outages were reported Thursday night in the Tampa area along with the surrounding area. Person after that said since Thursday its been reported that all metro areas and their surrounding areas are affected by this service issue. All metro areas and surrounding areas I asked, isn't that the entire state of Florida?

My neighbor has bright house, they haven't had a single issue since they switched. I'll be switching soon.

 – About 1 Month ago.

FIOS down in grapevine tx, southlake tx. looks like dns problem....

FIOS down in grapevine tx, southlake tx. looks like dns problem.

 – About 1 Month ago.

If you want to change the number of ringtones before it says your not there they charge you a Monthly charge!! And it takes hours in line with people who shuffle your calls. !!!...

If you want to change the number of ringtones before it says your not there they charge you a Monthly charge!! And it takes hours in line with people who shuffle your calls. !!!

 – About 1 Month ago.

Tried to have channels added to my cable package (which were supposed to be added on the original install) and for some reason there is a 24-48 hour delay to do this. It has always been instantaneous...

Tried to have channels added to my cable package (which were supposed to be added on the original install) and for some reason there is a 24-48 hour delay to do this. It has always been instantaneous with every other service provider. Do not understand why they are so slow!!!!!

 – About 1 Month ago.

I recently moved and had no choice other than Frontier. I am literally now on my 7th phone call to them to try to get services properly installed. Every day I am told, oh it will work tomorrow and...

I recently moved and had no choice other than Frontier. I am literally now on my 7th phone call to them to try to get services properly installed. Every day I am told, oh it will work tomorrow and it never does. The worst experience I have ever had with a cable/internet company. They are making me feel like Comcast is actually the greatest company in the world and I HATE Comcast!

 – About 1 Month ago.

I too have had very few issues with FIOS under Verizon. Unfortunately, Verizon sold their soul to Frontier. Brighthouse cable sucks though. I would sure like to have Google Fiber. My understanding...

I too have had very few issues with FIOS under Verizon. Unfortunately, Verizon sold their soul to Frontier. Brighthouse cable sucks though. I would sure like to have Google Fiber. My understanding though is if they come to the Tampa area, it will be only select areas. In other words customers like me in older neighborhoods that have Verizon may still not get Google fiber. Sure hope we don't have to put up with this crap from Frontier long!!!

 – About 1 Month ago.

This really sucks... I ordered business FiOS the day it became available - literally. Since then I had never experienced an outage. Well, that is until Frontier took over... Now I never know if a page...

This really sucks... I ordered business FiOS the day it became available - literally. Since then I had never experienced an outage. Well, that is until Frontier took over... Now I never know if a page will load or not - I just wait for a while, hit reload when things stall... It's a fun game... yay...

 – About 1 Month ago.

Had version 150/150 expected a smooth transition. Internet has been smooth for years. Now I get weirdness. And today and yesterday absolute horribleness. Can't connect to anything. YouTube...

Had version 150/150 expected a smooth transition. Internet has been smooth for years. Now I get weirdness. And today and yesterday absolute horribleness. Can't connect to anything. YouTube freaking buffering video. I can see Jpg loading. What is this 1994? Once Google fiber comes in I'm shifting to that this is clearly a company that doesn't know how to do at-scale rollout and is focused on bottom line value extraction versus customer loyalty.

 – About 1 Month ago.

So glad I was checking sites to resolve my problem. I now see it's not my problem at all. For the last week my Internet has drastically slowed down. I rebooted 3 times, cleared data and caches,...

So glad I was checking sites to resolve my problem. I now see it's not my problem at all. For the last week my Internet has drastically slowed down. I rebooted 3 times, cleared data and caches, did all the things I was supposed to do. No change. When I disconnect from WiFi and use my 4G everything is fine. Looks like brighthouse is getting my business.

 – About 1 Month ago.

Switch to Brighthouse!!!!!...

Switch to Brighthouse!!!!!

 – About 1 Month ago.

Super slow internet last two days. Never had an issue in 4 years with Verizon but Frontier is garbage. Called support because their service status page is a joke. Barely could understand the guy. ...

Super slow internet last two days. Never had an issue in 4 years with Verizon but Frontier is garbage. Called support because their service status page is a joke. Barely could understand the guy. After the run around he confirmed an issue. No eta.

 – About 1 Month ago.

Requested service suspension for our internet. Customer Serivce rep assured me it was taken care of. I have been billed 3 months in a row for Serivce that was supposed to be suspended. They also...

Requested service suspension for our internet. Customer Serivce rep assured me it was taken care of. I have been billed 3 months in a row for Serivce that was supposed to be suspended. They also said I would receive a credit for months billed. No credit yet. I have spoken to Frontier rep 3 times still no satisfaction. I have now requested my Frontier internet be disconnected. Worst service ever!

 – About 1 Month ago.

Frontier is trash!! I can't even connect to any of my game systems (PS4 or Xbox) without receiving an error code! I hope Frontier gets what they deserve and I hope they go under for their lack of...

Frontier is trash!! I can't even connect to any of my game systems (PS4 or Xbox) without receiving an error code! I hope Frontier gets what they deserve and I hope they go under for their lack of service.

 – About 1 Month ago.

Was Working Fine with Verizon Fios here in Florida, ever since switch to Frontier they increased the price from what I was paying, internet has been slow, having to reload web pages constantly, and...

Was Working Fine with Verizon Fios here in Florida, ever since switch to Frontier they increased the price from what I was paying, internet has been slow, having to reload web pages constantly, and can't stay connected in games that I play. I will give this a few more weeks but becoming frustrated each day that passes by. For those thinking of switching to Frontier do yourself a favor and don't. I want Verizon Fios back now

 – About 1 Month ago.

No internet again! Called the 800 number. I could not understand anything he said except at the end he said to call back in an hour, gave an 809 number then hung up on my. I have started a live chat....

No internet again! Called the 800 number. I could not understand anything he said except at the end he said to call back in an hour, gave an 809 number then hung up on my. I have started a live chat. I am number 79. After 30 minutes I am now number 40. This company is aweful!! Does anyone have any suggestions for an option? Not Brighthouse. They are being bought out. Are we stuck?

 – About 1 Month ago.

Ever since Fios sold to Frontier I have to switch off the wifi to get anything to work. Used to have no such issues. Have also had multiple issues with customer services. Frontier sucks!...

Ever since Fios sold to Frontier I have to switch off the wifi to get anything to work. Used to have no such issues. Have also had multiple issues with customer services. Frontier sucks!

 – About 1 Month ago.

Well you know how Verizon sold their fios company in Texas,Florida and California now my internet is so Damn slow I can't even watch a YouTube video ...

Well you know how Verizon sold their fios company in Texas,Florida and California now my internet is so Damn slow I can't even watch a YouTube video

 – About 1 Month ago.

Scheduled install for new service 10 days in advance. Called them last Friday, on the day of appointment, 2.5 hours into the window and found out they are not coming. Since I called, they rescheduled...

Scheduled install for new service 10 days in advance. Called them last Friday, on the day of appointment, 2.5 hours into the window and found out they are not coming. Since I called, they rescheduled for Monday afternoon 1-5PM. Got a call at 12:30, thinking they were going to tell me when they would arrive...the rep said I was too far from CO to get 12 Mbps, and said that 6Mbpshe was the faster service I could get. I said this was fine and asked to confirm my appointment for that day. Since he changed the order, they had to reschedule. Wednesday, stayed home for work...no show. It is a week later and the best they can do is (maybe) send someone else between 8A-5P next Wednesday.

After seeing all the complants here over service, I understand. And the ones about billing, I'm scared. Going to get the he'll away now and hope they never started billing me for the service I do think have. WTF is wrong with this company?

 – About 1 Month ago.

3 months in they bumped up my rate after signing a 3yr deal. Called to correct it and they did but wtf?! They cant keep their house in order? Explains the terribly unreliable service. 1 in 20 techs...

3 months in they bumped up my rate after signing a 3yr deal. Called to correct it and they did but wtf?! They cant keep their house in order? Explains the terribly unreliable service. 1 in 20 techs seem to know whats actually going on. Wireless drops anytime I stream more than 10 min. Internet regulary fails entirely forcing me to reset the ONT on a regular basis. Went down for a WEEK solid recently and the response was little more than a shrug and "whoops". Garbage. Cannot wait for google fiber. Comcast a non-option too.

 – About 1 Month ago.

We switched from Comcast to Frontier in October of 2015. We have had nothing but problems since. After hours of calls, hours of time with "technicians", and hours of time online, we continue...

We switched from Comcast to Frontier in October of 2015. We have had nothing but problems since. After hours of calls, hours of time with "technicians", and hours of time online, we continue to have problems. Everything from erratic billing, to consistent issues with service.

Unfortunately, the only thing keeping us with them is that Comcast service is even worse. At least with frontier, my internet doesnt crash hourly.

Where to begin....

When I called to transfer my service, I was told not to cancel with comcast until frontier could port my number over... OK, kinda makes sense, but not really...
Got our service installed - after they missed two appointments - and had my number pointed over. Thats where the billing issues started. They could not get the two accounts merged correctly, and charged us almost $1000 for the installation and setup. This was after I was told that there would be no charge for installation.. So, got that refunded. Now the fun begins. We were told we would have a "whole house DVR System" that was the same as the one we have with comcast. Guess wat, it wasnt. We could not pause, rewind, etc., live TV from all of our boxes. Only the Main box. So I called back. The lady I got on the phone was extremely nice. She told me - "Well, you should be able to do that. Let me check your service." When she got back on the phone, 45 minutes later - I was told that she spoke with a "Tech" who said our service didnt provide that feature and we would have to "Upgrade" to the next level of service. I should have canceled right then...

But nope, the wife wants her service. So, we "Upgraded". When the tech showed up, he informed me that this was a brand new "feature" that Frontier was rolling out. I told him we had that "Feature" with comcast for at least 2 years. He stammered, and hemmed and hawed and said it was new to Frontier. He then informed me that they leased the software from Verizon, but not the entire software package. He was very proud that some of it was written 'in-house'.

I should probably interject here, and tell you that I am a IT Geek with oer 30 years of exeprience in everything from pulling and terminating CAT5/Fiber, to managing and configuring multi state LANs.

Anyway, the tech got the outlets terminated, got the demarc all set up and configured, and came in to test his work. Guess what, 3 of the 4 outlets would freeze, or complain about network issues, etc. He then went into this long monologue about hoe the MOCAnet stuff was new, they were the first ones using it, etc. I called bullshit on him, and told him I wanted someone out here that knew what they were doing, and would not try to piss in my face and tell me its raining. He got on the phone, and had his 'supervisor' come out. The supervisor showed up and told me he had done the most of this 'new' system installs than anyone else. I asked him how many, he said "three".

They tried everything. Even blaming the copper inside the house. So, I grabbed my reel of coax, and told them to feel free to test that theory. They pulled all new copper - running along the floors inside the house - and retested. Guess what? Still didnt work. I told them to fix their software, and then get back to me. I was assured it wasnt a software issue.

Fast forward a few weeks - yes the troubleshooting went on for weeks - they show up with a new MB for their demarc. Test it out - hey look! It works! - while they were standing there. I told them, wait 20 minutes, it will happen again. It wasnt a consisntent issue. Guess what, not 5 minutes after they were done, and left, the issue reappeared. So I call them back. I get "tech support" who sends a reoot signal to my system, without asking me first, and proceeds to tell me that will fix it. I tell him it wont, but hes a phone monkey, so he knows everything. After his little reboot experiment, the issue still shows up. I call back - AGAIN - ad get another little phone monkey who wants to reboot me. I tell him to read the notes on my account, that I had JUST called and they had JUST rebooted. He says there are no notes on my account, and the call I just made 20 minutes before is not showing on my account.

This is where it gets really fun. Remember me saying they told me not to cancel until they ported my number? If not, scroll up. I will wait..... Got it?

Ok, apparently, I now have TWO SEPARATE ACCOUNTS. I tell this dude on the phone that he has the wrong account number, and he tells me that I have the wrong one... woo hoo! I explain to him what happened, and he says he has to transfer me, because HIS SUPPORT SCRIPT doesnt cover this. By this time, I am laughing my ass off. I know what phone support is like - I did telephone support for AOL back in the day - so I kinda feel bad for him. But, I also tell him to use his brain, and not just whats written on his script. He transfers me anyway.

Now, I am talking to billing. I give them the whole story, because apparently the phone support dude failed to add HIS notes to my account - either one - and the billing person has no idea what I am talking about. I get transferred AGAIN.

This time, I am assured they will merge the accounts, and everything will be fine. Ok, good. Now back to my technical issues, right? Nope.

Turns out, paying my bill online is not a good idea, because I can only be associated with ONE account number. We pay that acct number, but the OTHER account still has an outstanding balance. My service gets shut off for Non-Payment - of an account I cant access...

I call them up, we figure out what happened (I say we, but I was walking these idiots through everything), and they tell me a flag will be reset, and my service will be back on within the hour. This is around 630PM PAcific time. 8PM rolls around, still no service. I call ad get a recording that they are now closed. I look around, find another number and call them. I get another phone support dude reading a script and immediately ask for a supervisor. I speak with him, good guy - would probably do really well somewhere else - and he tells me the flag was never reset. So, I ask him to reset the flag, turn my service back on, etc. I am informed that "The department that handles that is closed, and wont re-open until 0800 the next morning". At this point, I am pissed. I dont care about TV, but I need the phone at least for my alarm on my house. He apologizes, and agrees that a single point of failure like that is bad business. But, nothing he can do. He tells me to call back in the morning. I told him to text, call, email, something, to whoever he needs to so that my service is restored first thing, because I should not have to waste any more of my time because of their idiocy.

Guess what, I get up the next morning, and my service is back on. I call up anyway, and was told - "oh, it looks like they just forogot to check that box' - Now Im thinking to myself "those idiots follow the script to the letter. He didnt forget, hes just an asshole".

Finally get the bills merged, after about 2 weeks, and almost 20 hours on the phone. Now to get this technical issue fixed.

I call to speak with a tech supervisor, and have them come back out to the house. They cant figure out whats wrong, but now its only one specific outlet that has the freezing issue. So, they replace all the cabling to the outlets. Doesnt help this one outlet that keeps telling me the media client has lost connection and to reboot the client.

I swap boxes with another media client that works, and get the same thing. I swap the coax, same thing. At this point, I KNOW its gotta be their software. Either bad programming, or configuration. The tech supervisor told me they had never done an installation with more than two media clients. SO I think they arent setup for more than one one 'hub' and two clients.

I had someone from corporate working with me on the issues, and got nowehre with them. The only thing they haleped with was the billing issues. Even at that, I didnt get all of the overcharges reversed.

At this point, we are cancelling our TV service with them, and only keeping them for phone and internet - until we can find another provider who offers the speeds I need for my home business. I do IT Consulting, and cant afford to not have high speed internet.

tl;dr version - they dont know how to set up their own equipment, or software.


 – About 1 Month ago.

I am not from Minnesota.!! My frontier problems are in California!! I wrote the last note from a laptop in Oregon. they think I am in the midwest?? Bryan...

I am not from Minnesota.!! My frontier problems are in California!! I wrote the last note from a laptop in Oregon. they think I am in the midwest?? Bryan

 – About 1 Month ago.

I canceled my land line in April 19, 2016 . They still are sending me a bill for the last three months. When I try to talk to them about it, they keep transfering me to someone else, who in turn,...

I canceled my land line in April 19, 2016 . They still are sending me a bill for the last three months. When I try to talk to them about it, they keep transfering me to someone else, who in turn, never pick up to talk for over 30min. on my cell phone, that gets expensive!!! Lets all just ignore them!! Don't pay your bill and see how they will CRY.. if everyone in Calif. does this, maybe TWC will take over this incompetant Group of IDIOTS. Bryan

 – About 1 Month ago.

This is without a doubt the most inept and frustrating company I have EVER dealt with in over 30 years of business. Since the takeover, I have not yet been able to set up online bill pay. Every month...

This is without a doubt the most inept and frustrating company I have EVER dealt with in over 30 years of business. Since the takeover, I have not yet been able to set up online bill pay. Every month it is call after call to them, 2 hours on up.... They are AWFUL . Too many customers, not enough help.

 – About 1 Month ago.

We used to have frontier for our phone only, and xfinity for our tv and internet, but when we moved we had to switch to FiOS for all three. No problem with phone or cable.

WiFi?...

We used to have frontier for our phone only, and xfinity for our tv and internet, but when we moved we had to switch to FiOS for all three. No problem with phone or cable.

WiFi? Absolutely terrible. At least three times a day it stops working and we have to restart our router. Maybe our router has a problem but it was fixed for a few months and now it is happening again. It's dropped three times in the past 15 minutes.

Worst internet ever, but my parents won't switch back to xfinity.

 – About 1 Month ago.

FRONTIER is charging me 536 for a cancelation fee while my contract with Verizon was a $ 200 for an early termination fee !!!! they own your Verizon agreement but they still charge you they're own...

FRONTIER is charging me 536 for a cancelation fee while my contract with Verizon was a $ 200 for an early termination fee !!!! they own your Verizon agreement but they still charge you they're own fees !!!!!!!!!!!!!!! ????????????????????

 – About 1 Month ago.

Worst company in the History of America. Incompetent Customer service reps, Supervisors and company. Worst experience with a company I've ever had to deal with....

Worst company in the History of America. Incompetent Customer service reps, Supervisors and company. Worst experience with a company I've ever had to deal with.

 – About 1 Month ago.

Long term Frontier customer. Have dealt with extremely intermittent service for the past month. Attempts to work with technical service failed miserably. Contract CS personnel lied consistently...

Long term Frontier customer. Have dealt with extremely intermittent service for the past month. Attempts to work with technical service failed miserably. Contract CS personnel lied consistently about technicians being enroute, that they would call me, fix my issue on a certain day... et cetera. Three days in: no calls, no technicians, and no fix. Add to that the fact that the trouble ticket is now listed as "complete." Incredible...

Solution: I cancelled my Frontier service and am heading to their competitor.

I cannot recall ever dealing with a less competent service organization.

 – About 1 Month ago.

Cancelled my service a week ago when they messed me around for three weeks trying to get DSL. Thought I would give them one last chance with FIOS. The tech never showed up. I called and asked where...

Cancelled my service a week ago when they messed me around for three weeks trying to get DSL. Thought I would give them one last chance with FIOS. The tech never showed up. I called and asked where was he, I was told, "oh we rescheduled for next week". I said that is it, close my account. I thought it was over. My kid calls me today and says frontier is at the door to install FIOS. I said great, let him in and hand him the phone, I told the guy to get out. I cancelled my service a week ago. Well, I called frontier and my service was still there.... geez.... how do these people sleep at night...

 – About 1 Month ago.

All I want is a static IP address. I've been on the phone with Frontier for 3 hours! I keep getting transferred b/t the residential and business customer service departments, the prices keep...

All I want is a static IP address. I've been on the phone with Frontier for 3 hours! I keep getting transferred b/t the residential and business customer service departments, the prices keep changing every time I talk to a new representative. What a bunch of idiots!

 – About 1 Month ago.

Lost all 3 services (TV, Internet, and Phone) shortly after 1pm on Tuesday. Called support after I got home at 5pm and was told a tech will be dispatched on FRIDAY. Seriously? 3 frigging days for...

Lost all 3 services (TV, Internet, and Phone) shortly after 1pm on Tuesday. Called support after I got home at 5pm and was told a tech will be dispatched on FRIDAY. Seriously? 3 frigging days for repair? I had Verizon FiOS for 5 years before this and NEVER had an issue. Frontier takes over and suddenly it's absolute crap.

 – About 1 Month ago.

They have the worst billing department ever. Still waiting for our credit from services we cancelled 3 months ago. Too many broken promises and not enough experienced account managers who know how to...

They have the worst billing department ever. Still waiting for our credit from services we cancelled 3 months ago. Too many broken promises and not enough experienced account managers who know how to fix the problem.

 – About 1 Month ago.

Frontier canceled my install date, and never told me. Then Frontier ran a credit check they didnt need to, which affected my credit. Then Frontier moved mynext install date without telling me. Then...

Frontier canceled my install date, and never told me. Then Frontier ran a credit check they didnt need to, which affected my credit. Then Frontier moved mynext install date without telling me. Then Frontier added a security package without asking me. Then Frontier told me the install appointment would be from 8-5 (nine hours? really). Then I canceled my account, but someone still showed up to install my internet on the original install date. Then when I called again to fix it, they had no idea why someone showed up.

All the while the customer service was terrible, and had huge call-waiting times. People were hard to understand, and didn't listen to me when I was talking, and were always trying to upsale me.

They still haven't refunded my deposit.

 – About 1 Month ago.

I'm paying for up to 6 Mpbs the highest down load I ever gotten was 2.3, most of the time I get less than 1 Mpbs. I've complained, have been told that they are working in my area, have been...

I'm paying for up to 6 Mpbs the highest down load I ever gotten was 2.3, most of the time I get less than 1 Mpbs. I've complained, have been told that they are working in my area, have been told they are coming to fit the problem @ 3 pm the next day & no one shows up, called they, they say no ones coming. Who in the government to you call. Is there a lawyer interested in a class action suit???

 – About 1 Month ago.

Thank you to the last persons suggestion which I will be sure to try. Internet went down sometime last night and I woke up to find it's still gone. I hate this goddamn company. ...

Thank you to the last persons suggestion which I will be sure to try. Internet went down sometime last night and I woke up to find it's still gone. I hate this goddamn company.

 – About 1 Month ago.

Florida customer this frontier transition has been the worst I hope we have a class action lawsuit coming ...

Florida customer this frontier transition has been the worst I hope we have a class action lawsuit coming

 – About 1 Month ago.

The hits keep right on coming, don't they? If you're in North Texas and having problems with sites not being found, or having to press stop, then reload on your browser to do anything, or...

The hits keep right on coming, don't they? If you're in North Texas and having problems with sites not being found, or having to press stop, then reload on your browser to do anything, or things like XBOX Live lobbies not working, it's because Frontier has a DNS problem. The easiest way to solve this is to do this:

Phones: Go into your internet connection and change the DNS from your router's address to 8.8.4.4

Windows (10): View Network Connections, find your network card or wireless adapter that's active, choose properties. Then scroll through the list to Internet Protocol version 4, choose properties, Change the DNS Servers to 8.8.4.4 and 8.8.8.8

This will switch you to use Google's DNS and your problems should go away.

If you know how to mess with your router, you can set your router's DNS to these settings too, which will automatically go to your devices if you don't specify them there.

This has been going on for about a week, and frankly, Frontier sucks... this is commodity stuff we're talking about here... it's not allowed to break. It's the most BASIC service they have, it HAS to work.... DNS is not hard. It speaks volumes about this provider.

The next thing you should do it get away from Frontier - I am. I have no choice but to go the the great satan Time Warner - but at least I know they'll answer the phone and can run a network.

Plus, for many of us that came from Verizon, TWC and Comcast have faster, better packages for the same money. Even though I got a CHERRY deal from Verizon just before the conversion, it's not worth the potential for massive disruption. Screw Frontier and their shitty network.

 – About 1 Month ago.

The worst company ever
i have been waiting for two months for a $535.00 credit
My monthly bill has never been right since the Verizon transition.
i have been calling Customer service...

The worst company ever
i have been waiting for two months for a $535.00 credit
My monthly bill has never been right since the Verizon transition.
i have been calling Customer service once a week getting promises from different reps
but nothing ever gets changed in the system

 – About 1 Month ago.

Horrible Horrible !!
My service was disconnected on June 28th. Called in and was advised I had a balance of $267.... they could not provode proof of this just some rambling about "what they...

Horrible Horrible !!
My service was disconnected on June 28th. Called in and was advised I had a balance of $267.... they could not provode proof of this just some rambling about "what they recieved from Verizon". So we whiched over to Brighthouse. Today I get a bill for $556 and when I called in (after 9 transfers and 49 minso later) I was told I still have connection with Frontier??? Now they want to charge me for breaking my contract with them.

 – About 1 Month ago.

Never had any issues with Verizon for the last 8 years and now I don't have internet, cable or phone service. The worst part...Frontier will send a technician two weeks from now. REALLY!! Horrible...

Never had any issues with Verizon for the last 8 years and now I don't have internet, cable or phone service. The worst part...Frontier will send a technician two weeks from now. REALLY!! Horrible customer service. The person in Phillipines kept repeating lines from a format. Did not understand me at all.

 – About 1 Month ago.

This company has to be the ABSOLUTE WORST "business" in operation. It's complete BS. They DO NOT, DO NOT provide high speed internet. This service is so inconsistent. Most days it is...

This company has to be the ABSOLUTE WORST "business" in operation. It's complete BS. They DO NOT, DO NOT provide high speed internet. This service is so inconsistent. Most days it is barely a crawl. Then it is a series of drops ALL DAY LONG. Why are they getting away with this? Simply because of the fact that they absolutely know that most people do not have the time, know-how or the wherewithall to start a class action law suit. However, that is EXACTLY what should be brought upon this so called pig of a business.

I, myself, have not any of the above mentioned necessities but am scouring the net (in between drops), to try and find someone who might be interested. Unfortunately, there is no pro-bono or contingency based interest in this case because unfortunately, they have to see the possibility of a big pay day.

I have been trying (without success), to elicit any interest in our collective plight from the Gov't agencies FCC and FTC. Alas, my efforts have only proved to be an exercise in futility. It is time consuming and worse a mental exercise in obfuscating the bureaucratic red-tape. For the average person like myself it can seem completely hopeless and in the end you feel like your options are to shut up and take it, try and find another service (which I am currently working on...not a lot of great alternatives, drive around for "free" wi-fi locations all day or, gulp, go without internet completely! It's insanity.

 – About 1 Month ago.

Holy Smokes,

I mean, I was expecting a little bit of disorganization with the switch, but this is brutal. I had no issues with them for a couple months after the verizon/frontier switch,...

Holy Smokes,

I mean, I was expecting a little bit of disorganization with the switch, but this is brutal. I had no issues with them for a couple months after the verizon/frontier switch, then out of the blue, BAM, extra $150 tacked onto my bill. 3 weeks later and multiple failed faxes sent (numbers which they provided), they finally admitted to their mistake but "unfortunately cannot erase what I owe" because of the amount of time that had past....?!?!?!?!?! So, they expect me to pay and keep my fingers crossed that they honor the credits they assured me would be added to my next bill.

I feel like I'm taking crazy pills!!!!

 – About 1 Month ago.

What on God's green Earth happened to our awesome super-fast internet speed? FRONTIER happened... Frontier sucks big ones man. How can they even call themselves a business? Don't you have to...

What on God's green Earth happened to our awesome super-fast internet speed? FRONTIER happened... Frontier sucks big ones man. How can they even call themselves a business? Don't you have to actually offer a good or service to charge people an arm and a leg? Seriously though, what the eff Frontier?

 – About 1 Month ago.

Speeds all over the place, one minute it's near rated speed (3Mbps), the next it's down to 400Kbps or lower or drops altogether.

Typical dummy sheet (canned response) support from...

Speeds all over the place, one minute it's near rated speed (3Mbps), the next it's down to 400Kbps or lower or drops altogether.

Typical dummy sheet (canned response) support from India: 1. It's the modem. Ok, I played along; installed new modem, knowing damn well it wasn't the modem's fault. Surprise, problem persists. So I call them back several more times.
2. Power cycle the modem (yeah, that must be why it was the original modem's problem, right?). Durrr. Ok, I play along, having already done it numerous times, plus browser-based reboot, to no avail -- been building my own machines since the 70's, but tech support still treats everyone like they're clueless. Surprise, problem persists. 3. We will send a tech. Ok, tech arrives -- he's the one who hand delivered the new modem, and agreed with me that it wasn't a line problem and just congestion. Support also supposedly performs line tests on each call to them. Surprise, there's never an issue with the lines, problem persists. 4. Refuse to acknowledge a KNOWN problem that existed with Verizon and was FIXED by a tier-2 agent at Verizon -- that being, CONGESTED DSLAMs. Said Verizon technician (an American, incredible as that is), simply switched to an uncongested DSLAM. It took several attempts, but problem SOLVED.. until Frontier took over.

If this company would stop overselling services (or removing equipment), causing congestion, this problem would go away and stability would be restored for many of us, and we'd get our rated/paid speeds, reliably. Good luck getting any support agent to admit the problem is with Frontier's CO equipment or setup; they WILL NOT switch DSLAMs because they know damn well there are NO UNCONGESTED ones now.

 – About 1 Month ago.

hey guys, using frontier in dfw area, my internet has been SLOW and finally yesterday websites stopped responding, so I actually switched to google's dns servers, 8.8.8.8 and 8.8.4.4 and...

hey guys, using frontier in dfw area, my internet has been SLOW and finally yesterday websites stopped responding, so I actually switched to google's dns servers, 8.8.8.8 and 8.8.4.4 and everything is working for now, will see how long it works though, so just swap out your dns servers and that should help a little but like everyone here FRONTIER SUCKS

 – About 1 Month ago.

Cable box breaks, they send 2. The two new ones don't work either. It's only taken them a month to get around to finally sending a technician out after about 6 hours of phone calls and lies...

Cable box breaks, they send 2. The two new ones don't work either. It's only taken them a month to get around to finally sending a technician out after about 6 hours of phone calls and lies (said I could pick up a box at any retail location but surprisingly failed to mention there are none in WA so I'd have to drive to California to pick up a cable box).

 – About 1 Month ago.

Two months ago Internet didn't work then the TV didn't work and now the last five days we cannot receive incoming calls to people with disabilities and one just had a major surgery doctors...

Two months ago Internet didn't work then the TV didn't work and now the last five days we cannot receive incoming calls to people with disabilities and one just had a major surgery doctors cannot call physical therapist I need to get the problem fixed ASAP

 – About 1 Month ago.

It's hard to work from home with ZERO internet connection and no explanation for the outage or when it will be solved. I waited 35 minutes to speak with a useless customer service agent who could...

It's hard to work from home with ZERO internet connection and no explanation for the outage or when it will be solved. I waited 35 minutes to speak with a useless customer service agent who could not find my account number, even when I sent her a screen shot of it. When she asked what state I was in, she said "The internet is broken in Texas." I'm not kidding. It was like talking to a 10-year-old. She was also super awkward and did not offer any kind of guidance.
This company does not own its failures and SUCKS at communicating. I signed a contract with Verizon, not these jokers. What a fiasco. I'm writing this from the public library because I can't communicate from home!

 – About 1 Month ago.

Service on nay channels down for 5 days. In spite of numerous calls no one could help over the weekend. Finally reach someone today and they send some signals down and totally wipe out all my service!...

Service on nay channels down for 5 days. In spite of numerous calls no one could help over the weekend. Finally reach someone today and they send some signals down and totally wipe out all my service! Their technicians are poorly trained both in the system and the english language. The whole process is made doubly hard by trying to understand someone who barely speaks the language.

Contact the California Public Utilities Commission and file a complaint. They are the only hope at this point.

 – About 1 Month ago.

Frontier sucks, we have the highest possible internet available for my region from them, and I can't even watch a single video without having to wait an hour for it to load....

Frontier sucks, we have the highest possible internet available for my region from them, and I can't even watch a single video without having to wait an hour for it to load.

 – About 1 Month ago.

Haven't had phone for a month, attempted to cancel service, am currently on hold and have been so for 3 hours after being disconnected 3 times from prior attempts. Their internet is unreliable and...

Haven't had phone for a month, attempted to cancel service, am currently on hold and have been so for 3 hours after being disconnected 3 times from prior attempts. Their internet is unreliable and sketchy at best.

 – About 1 Month ago.

FRONTIER IS A JOKE!
---------------------------------------------

I have been a loyal and satisfied Verizon company since 2005. I never had any issues and their support was great. ...

FRONTIER IS A JOKE!
---------------------------------------------

I have been a loyal and satisfied Verizon company since 2005. I never had any issues and their support was great. Since the transition, it's been nothing but a nightmare.

Problems I have experienced:
1. Poor Customer Service and Support
2. MAJOR Technical Service issues with my TV Package (described below)
3. No access to 3rd party App's on my tablet
4. Tech Support is poor
5. Outages with service

My Main Issue:

I had a technical issue and they had to switch the box to a new Frontier box. I was paying $89 a month off of contract and had a basic HD channel package and 50/50 internet speed.

One morning, my TV was not receiving video, so I had a tech come by to check it out. he said that he had to change the box from the "old" Verizon box to the "New" Frontier box. Now, once they changed out the box, I only have LOCAL CHANNELS (no HD or even cable channels). The technician was told by the Frontier Support person that I was only on a local service package. I HAVE NOT OR NEVER HAVE CHANGED THIS. When I called in, the customer service person told me that I shouldn't have been receiving any HD or other channels on the package I was on. I was receiving this service in error, she said. I told her that I had selected this package on the Verizon website before the transition, but she told me that that was not possible.

I am so disappointed, angry, frustrated, and DONE with Frontier. I am so glad I am not on a contract with them. This has been nothing but a headache and I never ever want to deal with this again.

I am now on an active search for another provider. It cannot get any worse!

- Jon
Denton, TX

 – About 1 Month ago.

Ok, so I'm on the phone with Frontiers incredible tech support, as I need a simple re-leasing of a new IP address. Standard procedure for installing a new router, for some reason. I called 3...

Ok, so I'm on the phone with Frontiers incredible tech support, as I need a simple re-leasing of a new IP address. Standard procedure for installing a new router, for some reason. I called 3 times. Now mind you, I have a "business account" with them.

The first time it's some guy from India, lets just call him "Dorkster". Okay, I'm in the router, and Dorkster wants me to release and refresh my IP address from the command prompt in windows.

That does nothing for my router, I tried to tell him..I told the moron, to begin with, that I was installing a new router and was in the routers configuration panel trying to get a signal. I explained that I've already cloned the MAC, and have DHCP configured, and I just need to get a new lease on a new IP. It's been done very simply in the past with verizon, ever since I started service with them over 10 years ago"

He went on to explain that this would "reset" the IP address. Yes, it will, if I want to reset my IP on my on a client, then I hung up on the idiot.

Next, I wait another 30 min, and the asshole has me on mute, so he can't hear me. At least this idiot is from the US, or at least sounded like it as he yelled hello hello over and over again.

3rd Time, I get who we'll just call Mor; Ron Mor. I ask him to "please reset my IP Lease, so my router can attach to your internet, it's been done several times in the past year, very simple, but you have to do it from there".

He starts by asking me to open my command prompt and I'm like, NO, I'M IN MY ROUTER. "DOY, Oh, you installed a new router?" Yes you jackass, I said that first.". "Well sir, that's beyond my scope of knowledge, you will need to pay for elevated support".I hung up and reinstalled my old router.

 – About 1 Month ago.

Internet down all day, hate Froniter I signed a two sign with Verizon and this slow ass worthless company. People please come together and put this Froniter out of business. ...

Internet down all day, hate Froniter I signed a two sign with Verizon and this slow ass worthless company. People please come together and put this Froniter out of business.

 – About 1 Month ago.

I really love not being able to access the Internet I thought today was gonna be fun but no frontier says screw this lets just not have Internet today ...

I really love not being able to access the Internet I thought today was gonna be fun but no frontier says screw this lets just not have Internet today

 – About 1 Month ago.

I can't believe Verizon sold us all out for this wretched company who can't manage to keep the Internet up for more than an hour straight. Slow is an understatement and half of the time it...

I can't believe Verizon sold us all out for this wretched company who can't manage to keep the Internet up for more than an hour straight. Slow is an understatement and half of the time it just goes out. What's worse is that there's nothing we can do about it. We didn't even ask for this.

 – About 1 Month ago.

So I can't connect to anything, ps4 wont connect, laptop or anything, tired of this, im switching tomorrow canceling this crap...

So I can't connect to anything, ps4 wont connect, laptop or anything, tired of this, im switching tomorrow canceling this crap

 – About 1 Month ago.

Fun with Frontier in Tampa, FL. ±2million population in this metro area.
Internet went out on Tuesday (12th) mid-day, support put in a rush ticket to get it fixed ASAP. For Friday (15th) later...

Fun with Frontier in Tampa, FL. ±2million population in this metro area.
Internet went out on Tuesday (12th) mid-day, support put in a rush ticket to get it fixed ASAP. For Friday (15th) later that week. Installer comes in and rips out prior ONT and replaces it (OK, 10 years old). Removes the backup battery, stating 'these just cause you problems'. Like being able to use the phone landline during power outages??
Next, on Saturday (16th) we find our Games on Demand (unused due to the ISP{ outage) requires a new Frontier email to access, AND we need to upgrade to the top-of-the-line package for 15$/month. Sure, it started at 5$/m and Frontier jacked it up to 12$/m after the takeover, but that is some crap. Well, it was good for 10 years, but bye-bye ...
Now, we found out our multi-room DVR no longer functions after the ONT rebuild. Coincidence? I think not. I am sure that will be another pricey equipment upgrade and new service package required.
FiOS has been good for 10 years (mostly due to our minimal interactions with Verizon), but the rapacious attitude is really starting to p!ss us off. Brighthouse is slammed with replacement installs, our I would have switched then. They are about to adopt the Verizon business model (going to merge with Charter), so here it goes again. WaWaWa ... stay tuned!

 – About 1 Month ago.

Tried to call technical support yesterday and was on hold for over 45 min. My down load speed shows 57Mbps from Frontier, but myself or kids can't pull up simple sites or Youtube videos.

Tried to call technical support yesterday and was on hold for over 45 min. My down load speed shows 57Mbps from Frontier, but myself or kids can't pull up simple sites or Youtube videos.
Even Frontiers main site can't pull up it's help site. How can Frontier keep up your connection when they can't even keep their own site up.

You suck Frontier !

 – About 1 Month ago.

Service started dropping the first 2 weeks Frontier took over. I can't even contact tech support....

Service started dropping the first 2 weeks Frontier took over. I can't even contact tech support.

 – About 1 Month ago.

The worst telecommunication.company ever. Horrible service, just as bad customer service and extremely overpriced....

The worst telecommunication.company ever. Horrible service, just as bad customer service and extremely overpriced.

 – About 1 Month ago.

2 months since the tech got us a new router, but it's still not working. Three months without internet........

2 months since the tech got us a new router, but it's still not working. Three months without internet.....

 – About 1 Month ago.

Our apartment complex now ONLY allows Frontier as an ISP. Since they forced us to switch to this service, our internet has been consistently SLOW and often cannot connect to simple TEXT web pages. I...

Our apartment complex now ONLY allows Frontier as an ISP. Since they forced us to switch to this service, our internet has been consistently SLOW and often cannot connect to simple TEXT web pages. I hate this service with passion and will consider NOT resigning a lease because of this. Creating a monopoly has ruined the internet in Dallas TX

 – About 1 Month ago.

frontier is shit. slow ass wifi. changing internet provider soon. fuckk this shit....

frontier is shit. slow ass wifi. changing internet provider soon. fuckk this shit.

 – About 1 Month ago.

I'm typing this from my phone because my internet isn't working. For me, the wifi has been down ALL DAY. It's 4pm as I'm writing this and it's been down since 6am, the time when I...

I'm typing this from my phone because my internet isn't working. For me, the wifi has been down ALL DAY. It's 4pm as I'm writing this and it's been down since 6am, the time when I normally wake. This isn't the first time either. It happened once before around May and I am sick and tired of this!!

 – About 1 Month ago.

https://www.amazon.com/dp/B01IG5G130#navbar

It's free for 24 hours this Monday July 18, 2016

please share and have a great rest of weekend!...

https://www.amazon.com/dp/B01IG5G130#navbar

It's free for 24 hours this Monday July 18, 2016

please share and have a great rest of weekend!

 – About 1 Month ago.

Absolutely hate frontier. I live in eastern shasta county and have had them for my landline provider for 24 years. They are my only option for landline, no cell service option at this time. The other...

Absolutely hate frontier. I live in eastern shasta county and have had them for my landline provider for 24 years. They are my only option for landline, no cell service option at this time. The other choice is Hughes Net satellite. I have had many friends drop frontier to try Hughes, only to come back to frontier due to Hughes service was worse, hard to believe that any company could be worse than frontier. Twice now our whole town has lost phone service, dsl service. That means I have to drive 10 miles to get a cell signal so I can report it to frontier. The dimwit on the other end, with the heavy accent does not seem to be able to grasp the concept that it isn't just my phone that is out, but my whole town [ pop. 250 or so ] . The last outage happened on july 2, 2016 and I was told that the repair person would arrive on july 11th. I wanted to reach through my cell phone, well anyway we got lucky because the phones were fixed later the same day. Was surprised when our phone rang that evening. My biggest gripe is our DSL service. It is worse than slow!! I call it the super slow speed internut that cost me 50 bucks a month. That's the thing, I am paying 50 bucks a month for this horrible service. So glad I found your web page, LOVE IT !!

 – About 1 Month ago.

I've had Frontier for years-originally, as you all know, they were Verizon. They have gotten progressively worse and worse and worse (how can something get worse instead of better?) until it is to...

I've had Frontier for years-originally, as you all know, they were Verizon. They have gotten progressively worse and worse and worse (how can something get worse instead of better?) until it is to the point where every time I see a Frontier truck on the road I have to talk myself down from attacking.

The straw that broke the camel's back was this past week when I was trying to pay my monthly bill online ($58.00) and once again, out of the blue, had no internet.

I got rid of my monthly DirecTv ( to save money) and I signed up for Hulu and Nexflix ( both I love) WHEN I HAVE INTERNET- which is spotty, at best.

Sometimes, while watching one program I am dropped 20+ times.

It is to the point of CRAZY !

When did it EVER become an everyday thing where we pay for POOR service and are just forced to accept the fact that we aren NOT getting what we paid for?

I'll stop this rant here before ya all guess my age (birth year:1964)...but back in the day, if you paid for something, you got the service and for the most part, the quality with which you were paying for IF you didn't, someone would graciously rectify the situation and make you ( as the consumer) happy.

It use to matter!

F*ck you Frontier/Verizon!

This week (after almost 10 years) I'm switching to Comcast/XfinityBlast....(Blast what?)

I'm not even optimistic that they will be better....I am just ready to give my hard earned money to a different set of theiving, spinless bastards!

Only in America!

 – About 1 Month ago.

Unbelievable. No service for 4 days. Ticket closed because it's fixed. Chat disconnects every time I try. Calls are awful. Customer service laughed that they forgot to put notes in my file about...

Unbelievable. No service for 4 days. Ticket closed because it's fixed. Chat disconnects every time I try. Calls are awful. Customer service laughed that they forgot to put notes in my file about which tech did what have to start over. I mean start over with new provider!! Frontier sucks!!!!!

 – About 1 Month ago.

please make sure that you are ready for transitions next time,(if there is a next time)I am just being nice even we are very frustrated with customer service and customer support. I hope the upper...

please make sure that you are ready for transitions next time,(if there is a next time)I am just being nice even we are very frustrated with customer service and customer support. I hope the upper management would consider things before going to this transition again. Best of luck whoever owns this company. IR9RD

 – About 1 Month ago.

Emory,Tx
I hope everyone knows that Frontier is owned by Verizon and that means that both these companies Sucks ass. I have seen over and over how many people keep getting dropped 20+times a...

Emory,Tx
I hope everyone knows that Frontier is owned by Verizon and that means that both these companies Sucks ass. I have seen over and over how many people keep getting dropped 20+times a day I'm no exception to that--Everytime I've called they give me the run around that their working on the line--Well they'be been working on the line for 2 1/2 months now and if I had been working for these bastards I could've already laid a line from Dallas to Tyler Texas by now------Fucking Idiots!! LYING IDIOTS AT THAT

 – About 1 Month ago.

I would rather:
*Be beaten with a ball peen hammer in the head
*Dig out my eyes with a rusty spoon
*Dive into a pit of Vipers
*Have to deal with Frontier support.

I would rather:
*Be beaten with a ball peen hammer in the head
*Dig out my eyes with a rusty spoon
*Dive into a pit of Vipers
*Have to deal with Frontier support.

 – About 1 Month ago.

I have been passed to 6 different reps, non of whom has a clue. It is like a workfare program where they must just pass calls to each other all day. ...

I have been passed to 6 different reps, non of whom has a clue. It is like a workfare program where they must just pass calls to each other all day.

 – About 1 Month ago.

Total outages for days, clueless reps. This is the worst company EVER!
Verizon really dropped everyone in the dumpster with this team of idiots.
Three calls dropped by reps, then two...

Total outages for days, clueless reps. This is the worst company EVER!
Verizon really dropped everyone in the dumpster with this team of idiots.
Three calls dropped by reps, then two tickets supposedly opened that had no record of upon follow up.
If you have taken the time to write here and did not switch providers, you deserve all of the frustration you will get going forward.
I am out!!

 – About 1 Month ago.

So these idiots are routing everything the most stupid way possible, or perhaps it's those little black boxes the gov installed in all the ISPs...

So these idiots are routing everything the most stupid way possible, or perhaps it's those little black boxes the gov installed in all the ISPs

 – About 1 Month ago.

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf...

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf

 – About 1 Month ago.

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf...

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf

 – About 1 Month ago.

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf...

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf

 – About 1 Month ago.

yep, French Valley today, all day, still says I have internet yet only connects occasionally and incredibly slow! To the point where most sites just stop. This is only 10 year old fiber, original...

yep, French Valley today, all day, still says I have internet yet only connects occasionally and incredibly slow! To the point where most sites just stop. This is only 10 year old fiber, original install was FiOS, which was excellent until frontier rat bastards.

 – About 1 Month ago.

French Valley CA (Temecula- Murrieta-Winchester) has been down for 24 hours and they are clueless. They behave as though the issue is only my connection when indeed the neighbor's are without...

French Valley CA (Temecula- Murrieta-Winchester) has been down for 24 hours and they are clueless. They behave as though the issue is only my connection when indeed the neighbor's are without service too. It destroyed my productivity today. Getting a Verizon hotspot and moving to Time-Warner with phone and TV. Very inadequate company. Minor league at best.

 – About 1 Month ago.

I am sick and fucking tired of being fucking dropped every fucking day. All day long on and off .... it is happening 20 + times a day. When the hell is this company going to fold?...

I am sick and fucking tired of being fucking dropped every fucking day. All day long on and off .... it is happening 20 + times a day. When the hell is this company going to fold?

 – About 1 Month ago.

The past 4 day's I have noticed that the Server Frontier is connecting me to is located in CA though the Server I should be connecting to is located in NY.

This is causing major...

The past 4 day's I have noticed that the Server Frontier is connecting me to is located in CA though the Server I should be connecting to is located in NY.

This is causing major packet delay and bring service near if not unusable.

 – About 1 Month ago.

TERRIBLE CUSTOMER SERVICE!!!!!...

TERRIBLE CUSTOMER SERVICE!!!!!

 – About 1 Month ago.

I know frontier sucks but do NOT assume hughesnet is better my experience has bn atrocious. First I was deliberately misled by the installer then my service would run out in 3 days and they THEN told...

I know frontier sucks but do NOT assume hughesnet is better my experience has bn atrocious. First I was deliberately misled by the installer then my service would run out in 3 days and they THEN told me I would need a computer that could "properly" connect with my WIRELESS modem, after telling me I wouldn't need a computer to use my service, to fix my problem. After about 5 days of service calls and hours of wait time they fixed it remotely..... And there's more, Iv not been able to use my home page since the first week n Iv called about that several times all they did was help me reacess then it's right back to no info I'm sure there's more I havnt mentioned but that's the end of my rant for today.

 – About 1 Month ago.

When my account was due for renewal, I wanted to go internet-only. My plan at the time was 25/25 and on my bill it showed $69/month for that plan. They offered $49 for 50/50 for new customers.

When my account was due for renewal, I wanted to go internet-only. My plan at the time was 25/25 and on my bill it showed $69/month for that plan. They offered $49 for 50/50 for new customers.

SEVERAL competitors had MUCH lower rates at higher speeds.

I tried an online chat. After waiting for quite a while, I was rudely told they don't give existing customers that price, it would be $79 for 50/50 internet.

So I tried calling to see if I could get a better rate by talking to someone else. 1/2 hour on hold then disconnected. Called back. 1/2 hour on hold then told that the department I needed was closed, call back tomorrow.

I called back the next day, I was told $79... first they said for the speed I currently had, then they said for 50/50. I told them about the competition, they said they don't match prices and there was NOTHING they could do for me. I said that when I renewed last time I was able to get the discount rate. They said that the rate was only for new customers, period.

I vented on facebook and twitter. They contacted me and said someone would contact me back. A week later, no contact.

So I signed up with WOW internet. $34/month for 110/10. FOUR times the speed of my old connection for 1/2 the price.

I called Frontier to cancel. They asked me why I was cancelling and I told them. They said "Oh, no, that's not the renewal rate. Someone gave you the wrong prices." Yes. THREE different someones.

It's two months later and I'm happy on WOW! internet. But I still have a credit coming from FIOS. I just called. They said it's THREE BILLING CYCLES before I get a refund. THREE MONTHS! For a refund. But if you are a day late with a payment they'll come after you!

Jerks.

 – About 1 Month ago.

I've had it. The transition has been horrible from just about every way imaginable. The ONE thing that didn't break was FIOS. Well, they broke FIOS in Texas and Florida today. Congrats...

I've had it. The transition has been horrible from just about every way imaginable. The ONE thing that didn't break was FIOS. Well, they broke FIOS in Texas and Florida today. Congrats geniuses, great job.