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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,259 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2017)
$6.03m (SEC DEF 14A Filing)

 – About 2 days ago.

Brockport, NY
This is the WORST company that I have ever dealt with. They don't care about their customers. We have internet (DSL) and phone with them and our internet has never worked...

Brockport, NY
This is the WORST company that I have ever dealt with. They don't care about their customers. We have internet (DSL) and phone with them and our internet has never worked right. Every time it rains we lose service. My husband and I are both Electrical Engineers and told them that something was corroded. For years they would come out and "fix" it, but again it would stop working when it rained. About a year ago a different technician came out and took the cover off the box on the pole and what did he find. That's right a corroded box. He fixed this and everything was working again, until about 6 months later. Again when it rains we lose service. Every time we call Technical Support we have to wait on hold for almost an hour before we can talk to someone. Then they have to contact Dispatch through CHAT. Wtf, really CHAT. They can't call each other, can't give you their supervisor or manager. This company is a f'ing joke. Stay away from Frontier!!!

 – About 5 days ago.

I have never seen a company more incompetent. I originally called because I noticed the company jacked my internet service rate 40% over a 6 month period without any communication about why it was...

I have never seen a company more incompetent. I originally called because I noticed the company jacked my internet service rate 40% over a 6 month period without any communication about why it was happening. After spending over an hour waiting in the chat queue to speak with someone, the person finally agreed to lower my rate if I signed a 2 year contract. I was ok with that. Then they told me I needed to have a technician come to my home to install a new router. I explained my router was fine and was recently replaced and I just wanted the lower rate. They insisted that I had to have a tech come out so I took half a day off work (costing me PTO). When the technician arrived, he said, "You don't need a new router. This is the 2nd person already today that this has happened to." So when I got to work, I got back on the chat queue to complain (another hour wait) and they were less than apologetic and stated they would not grant any credit toward my bill for the inconvenience. When I arrived home that evening, my modem magically was not working anymore. After working a 12-hour shift, I waited an hour and a half in the queue again (using my own cell phone data since my internet wasn't working). With the hopes they could fix it remotely they ran tests for 45 minutes and said they couldn't figure out the problem. They told me I would need to schedule an appointment and possibly pay repair fees for a technician to come out again. I told them I just wanted to cancel my service. They then transferred me to someone to waste another 30 minutes telling me they were sorry and finally giving me a contact number to call and cancel. When I called to cancel, the service told me the office was closed and that I would need to call back during normal business hours (and the operator gave me all the wrong numbers to press to "expedite the phone menu"). So I call this morning to cancel my service during normal business hours and waited over a half hour to speak with someone. Then they told me they would have to charge me to the end of the billing cycle (which is today) and then said, "It would have to have been disconnected since yesterday" and I said, "It has not been working since 2 days ago." Then they said I would be charged a $9.99 fee to disconnect my service. Such a stellar company! I am pretty sure Frontier Communications is consulted by the Devil to know how to torture people.

 – About 1 Week ago.

This is the worst company I have ever worked with....

This is the worst company I have ever worked with.

 – About 1 Week ago.

I AM A DISABLED VETERN IN A WHEEL CHAIR. WHEN THIER TV BOX MALFUNCTION THEY WANT ME TO CHANGE BOXES WITH MY OTHER TV THAT I CANNOT DO I AM GOINT TO ANOTHER SERVICE...

I AM A DISABLED VETERN IN A WHEEL CHAIR. WHEN THIER TV BOX MALFUNCTION THEY WANT ME TO CHANGE BOXES WITH MY OTHER TV THAT I CANNOT DO I AM GOINT TO ANOTHER SERVICE

 – About 2 weeks ago.

Man, do I just hate this f%@king company. Been tolerating them for 10+ years and finally moving. Can't wait to ditch them! Oversubscription at most remotes and refuses to upgrade anything. All the...

Man, do I just hate this f%@king company. Been tolerating them for 10+ years and finally moving. Can't wait to ditch them! Oversubscription at most remotes and refuses to upgrade anything. All the while raising prices.

 – About 2 weeks ago.

Frontier sucks ...

Frontier sucks

 – About 2 weeks ago.

Frontier Communication has given me the worst service I've ever had out of a cable company they should not be a cable company they are not customer friendly they do not take care of requests I...

Frontier Communication has given me the worst service I've ever had out of a cable company they should not be a cable company they are not customer friendly they do not take care of requests I called every single month in the year that I've had Frontier Communications and they could never get my billing right. They do not care at all about their customers.

 – About 2 weeks ago.

My girlfriend has Frontier a's her ISP and I've never had so many drop outs with any other provider in my life. If you run the app IFTTT on your phone, enable the connection loss routine and...

My girlfriend has Frontier a's her ISP and I've never had so many drop outs with any other provider in my life. If you run the app IFTTT on your phone, enable the connection loss routine and you'll be shocked. In January on the 18, it dropped out 45 times from 5am to 7pm that day. This is not acceptable and she's agreed to drop them and go for cable Internet service. I have COMCAST and it's 12x faster and not near as many drop outs.
Frontier,you suck the big one.com bye bye

 – About 2 weeks ago.

I am HAPPY to be a former Frontier Customer as of last week. I switched to Metronet for both my internet and phone. It is faster and comes at a lower price overall....

I am HAPPY to be a former Frontier Customer as of last week. I switched to Metronet for both my internet and phone. It is faster and comes at a lower price overall.

 – About 2 weeks ago.

I added the baseball package two years ago and decided the next year to not renew BUT frontier chose to automatically renew and I hadn't called in time to not be billed. I was aware of their...

I added the baseball package two years ago and decided the next year to not renew BUT frontier chose to automatically renew and I hadn't called in time to not be billed. I was aware of their underhanded practice this year and called in January to make them aware in no uncertain terms that no renewal this year and asked for a conf# and was told none was needed.i received my next bill and tucked away on page 4 of the bill was a notice of auto renewal so I called again and got a conf# which was ignored.. my bill came today with billing for the baseball package

 – About 2 weeks ago.

Had an open ticket last week for Frontier to come a simply move a jack so we could move the router to a better place. Appt was Thursday 8:00am -12:00noon. They were a no call, no show. When I...

Had an open ticket last week for Frontier to come a simply move a jack so we could move the router to a better place. Appt was Thursday 8:00am -12:00noon. They were a no call, no show. When I called for status, they said it was closed as complete.... How? nobody cam, nobody called, nobody sent a text... They offered to open a new ticket and re-schedule me. I though that was unacceptable, so I called their "Office of the President", basically customer escalations department.. They were able to get me scheduled for Friday 8:00-12:00. So Friday... while I was waiting, I saw a Frontier truck next door to my house, working to setup new service since they just moved in. At 10:00, I was watching out my front window at the tech inside their interface box right in front of my house when- zap- my service was cut-off completely. I figured this was temporary while they were working on neighbor's new setup. Nope! Tech left and my service was still down. Nobody ever came to my house and I was still down. Again, 12:00 came and went, no call, no show fro the jack move. So, back to the Office of the President... they found that the local Frontier dispatchers moved my jack relocation appointment to 11 days out without ever notifying me. Boy, was I mad.. But what about my service being completely down? That is also scheduled until 11 days from now. They are going to leave me down, dead in the water for 11 days even after my service interruption was caused by them... How dare they? They do dare. I called Saturday, same story, repair order is scheduled for 10 days out. Apparently, whether they caused it or not, this is their lowest priority, and I am forced to be down until they get around to it... If only I had other options, I'd cut ties with them so fast..... but there are no other options and they know it. To the customer, they say F.O... This is so not right; if they broke it, they should fix it faster than 11 days. Don't you think??

 – About 2 weeks ago.

Losing SNY was the last straw...

Losing SNY was the last straw

 – About 2 weeks ago.

Frontiernet has introduced SO many idiotic and sometimes contradictory router policies that not only does their route flapping cause many WiFi routers to often temporarily lose their gateway, but...

Frontiernet has introduced SO many idiotic and sometimes contradictory router policies that not only does their route flapping cause many WiFi routers to often temporarily lose their gateway, but sometimes the harmonics cause entire sections, cities or even whole counties, to go offline, and the most pathetic thing is that even their third and fourth tier network support people have NO idea what’s going on.

 – About 2 weeks ago.

Frontier Network Upgrade Projects: https://frontier.com/resources/network-upgrade...

Frontier Network Upgrade Projects: https://frontier.com/resources/network-upgrade

 – About 3 weeks ago.

Higher Internet Speeds Now Available For Much of Rural Martin County (Offer By Frontier)
https://www.keyc.com/story/40248023/higher-internet-speeds-now-available-for-much-of-rural-martin-county...

Higher Internet Speeds Now Available For Much of Rural Martin County (Offer By Frontier)
https://www.keyc.com/story/40248023/higher-internet-speeds-now-available-for-much-of-rural-martin-county

 – About 3 weeks ago.

No phone in Long Beach for 5 days and all Frontier can say is "WE ARE WORKING ON IT". If you have an outage work 24/7 to correct the problem. What the hell are we paying you for?

No phone in Long Beach for 5 days and all Frontier can say is "WE ARE WORKING ON IT". If you have an outage work 24/7 to correct the problem. What the hell are we paying you for?

If it was your 90 year old grandmother who lived alone, only had a land line phone, and was out of communication I'll bet you would have it fixed in an hour.

I was a customer with the Charter before Frontier purchased the lines. In 15 years I never waited more than 24 hours to have my service corrected .

Soon to be an X- Frontier customer

 – About 3 weeks ago.

Ok, so now Frontier can't come to an agreement with Sports New York (SNY Network) and just at the beginning of the baseball season they drop the channel which means no Mets coverage. For some of...

Ok, so now Frontier can't come to an agreement with Sports New York (SNY Network) and just at the beginning of the baseball season they drop the channel which means no Mets coverage. For some of you reading this, that might seem like they are doing me a favor, but for me it's so damn cheap of them, which is the company's MO. I already spend an extra $10 a month for the Sports Package'. You would think that this channel would be included in that package but noooooo!
I finally got them to come out and replace my modem which was one I have been renting from Frontier for the last six years. I got stuck with Frontier when they bought out ATT Uverse, which was a wonderful company with terrific customer service. Whenever I had a complaint they always mitigated it by 'comping' with higher speed wifi for six months, or not charging me for the cable box rental. Whenever you talk to Frontier it's like they are doing you favor by answering the phone.

 – About 4 weeks ago.

I quit Frontier more than five years ago, but they still keep delivering their phone books. The 'funny' thing is the way they do it:

https://youtu.be/hkwC7Ov4T9E...

I quit Frontier more than five years ago, but they still keep delivering their phone books. The 'funny' thing is the way they do it:

https://youtu.be/hkwC7Ov4T9E

 – About 4 weeks ago.

After a year of crappy service I finally cancelled. Now I am being sent to collections for non-payment for services I never received. After being on calls/hold with the company several days and...

After a year of crappy service I finally cancelled. Now I am being sent to collections for non-payment for services I never received. After being on calls/hold with the company several days and wasting hours of time, still no resolution. This is ridiculous!

 – About 4 weeks ago.

Hey everyone, I'm in sales for AT&T and can get you better internet! Shoot me an email at wd1050@att.com and mention this post and I will hook you up with a special discount. Cheers!...

Hey everyone, I'm in sales for AT&T and can get you better internet! Shoot me an email at wd1050@att.com and mention this post and I will hook you up with a special discount. Cheers!

 – About 4 weeks ago.

Too frustrated with Frontier, I’ll give up. Will have spectrum buy out my contract and hope to cut the cable, maybe. Frontier is terrible and not worth more frustration! Technical support tried so...

Too frustrated with Frontier, I’ll give up. Will have spectrum buy out my contract and hope to cut the cable, maybe. Frontier is terrible and not worth more frustration! Technical support tried so hard; but...

Replaced multiple routers only to continue with WiFi failure, all done now!

 – About 4 weeks ago.

I cancelled my Frontier account because there service is not what they said it would be and calling them is a joke, now I am getting billed for service I did not even have and they are going to...

I cancelled my Frontier account because there service is not what they said it would be and calling them is a joke, now I am getting billed for service I did not even have and they are going to collections, I have been on the phone back and forth with them for 1 hour 24 minutes trying to get this figured out, they should be shut down,

 – About 4 weeks ago.

I PAY $50.00 A MONTH FOR CRAP INTERNET FROM FRONTIER. EVERY NIGHT WHATEVER I AM WATCHING GETS INTERRUPTED OVER AND OVER. THEY DO NOT FIX ANYTHING, THEY ONLY WANT TO CHARGE YOU MORE FOR " BETTER...

I PAY $50.00 A MONTH FOR CRAP INTERNET FROM FRONTIER. EVERY NIGHT WHATEVER I AM WATCHING GETS INTERRUPTED OVER AND OVER. THEY DO NOT FIX ANYTHING, THEY ONLY WANT TO CHARGE YOU MORE FOR " BETTER SERVICE". WHAT A LOAD OF CRAP[. I HATE FRONTIER.

 – About 1 Month ago.

I don't understand how im paying over $100 a month and my internet is constantly dropping not to mention im only getting 15 up and 1.5 down? is this even legal? ...

I don't understand how im paying over $100 a month and my internet is constantly dropping not to mention im only getting 15 up and 1.5 down? is this even legal?

 – About 1 Month ago.

OTTAWA? SERIOUSLY FRONTIER? END. YOUR. COMPANY....

OTTAWA? SERIOUSLY FRONTIER? END. YOUR. COMPANY.

 – About 1 Month ago.

We had a really crappy old box so we bought a new one. It was better. Well, that's what I WANT to say. It is WORSE. F***ING WORSE....

We had a really crappy old box so we bought a new one. It was better. Well, that's what I WANT to say. It is WORSE. F***ING WORSE.

 – About 1 Month ago.

So I have been using frontier FIOs since I moved in to my apartment last summer, it prob should have come as a warning sign when they scheduled me in a little over a week for service installment. But...

So I have been using frontier FIOs since I moved in to my apartment last summer, it prob should have come as a warning sign when they scheduled me in a little over a week for service installment. But my friend said frontier should be better and faster and I went for it.

HELL WAS I WRONG.

The internet was fast at first, and then it became a bit spotty, I chose to ignore it since I have my phone plan and when its bad I just switch to LTE, until one day(03/01/2019) the internet just completely shut off on me. I tried rebooting and going over configurations.. and then I called their customer service..

THAT WAS WHERE THE NIGHTMARE BEGAN.

After TWO hours on the phone with their repair representative, the internet was still very down, and he scheduled me for repair service, for 03/09/2019, NINE days after my internet shut off, NINE DAYS. Was shocked and talked to them about it and they said they would send in a request for repair to come in sooner. I waited for three days, without any internet connection, ran out of my LTE, decided their service is ridiculous, and called spectrum to see which service will come first.

Spectrum came so soon they made me regret all my decisions regarding internet in the past. So of course they came in after a day, and then got me internet connections again.

After getting my internet back on again, I just wanted to cancel the service. They told me they could not refund and will have to send a technician out before anything else. FINE. Then on 03/07/19 they started calling me saying that they can send a technician out now in like 15 mins. 15 mins what frontier you think everyone is built for your convenience and don't have a job or life?? So you called me 15 mins before to make plans. I wasn't home and so that didn't happen. Same thing happened second day 03/08/19 I told them not to bother and just send a technician on the original scheduled time. I arranged my plans around that and guess what. from 8am-12pm, the original scheduled time, no one called or showed up. Then around 12:11pm, they called up and said they MIGHT be late or not be able to make it today and they will reschedule. Then 03/15/19 a technician called again saying they are around to fix thing. Thats 15 days from the original date I've been out of internet. I was so done with frontier and they came in I just had them take the router and go.

Called again today to officially cancel everything, they are charging me 36 out of my 47 dollar original internet plan for the 02/26/19 to 3/22/19 period of time which is once again ridiculous because I haven't been using frontier since the internet broke down and that's 36 dollars I'm paying for the TWO DAYS of internet that I used. The lady won't reason with me, which is exactly like the other frontier costumer representatives that I had to deal with two weeks ago. I just can't stop the anger and irritation coming from this company. I will be paying my bill thinking that I've made a donation to a ticket to purgatory.

With all sincerity, f%@k YOU FRONTIER, YOU and YOUR COSTUMER SERVICE, and best of fortune in running out of business and losing your jobs because you are the worse at your jobs and best at doing nothing but bullcrap.

 – About 1 Month ago.

Frontier is the poorest service cable company there is. my tv's all went out on 31/9. after spending extensive time with 2 individuals, one of which i wasn't able to understand so i called...

Frontier is the poorest service cable company there is. my tv's all went out on 31/9. after spending extensive time with 2 individuals, one of which i wasn't able to understand so i called back and spoke with a lady who knew what she was doing. However, then i was told they would have to send a tech out as i was getting no power thru the backupbattery pack thus no internet. Ok , fine - Tomorrow would be great. Oh no, first open appt we have is 3/24-Sunday. I almost went ballistic. Seriously, 5 days for repairs. You speak to Frontier people who no doubt are reading off of a scrpted sheet. Prices are very high - even when they say they are giving you a good deal, and i have the maintenance, always have had and some girl a couple years ago charged me for a new remote. When i spoke to the Florida base, they couldn't believe she charged me 16.00. just goes to show, there is no or very little decent customer service now days, non/existent.

 – About 1 Month ago.

Bad service and now have started to compound that with rude unhelpful service people. Thier basic attitude has been to blame me for the connection issues I have, refuse to compensate me for my trouble...

Bad service and now have started to compound that with rude unhelpful service people. Thier basic attitude has been to blame me for the connection issues I have, refuse to compensate me for my trouble and tell me that i should be happy I have something. Direct quote "would you rather have some service or no service at all?" Wonderful. Desperate to find a different solution.

 – About 1 Month ago.

Frontier is so horrible im dropping them and going back to Comcast screw you frontier...

Frontier is so horrible im dropping them and going back to Comcast screw you frontier

 – About 1 Month ago.

Ordered internet and phone for my business. I repeatedly said i dont want TV package. when the bill came, they charged $35 for it. What the hell is wrong with your customer service? What part...

Ordered internet and phone for my business. I repeatedly said i dont want TV package. when the bill came, they charged $35 for it. What the hell is wrong with your customer service? What part of "I DON'T WANT TV" don't your people understand? or you guys just charge the customer anything you feel like?

 – About 1 Month ago.

I am convinced that Frontier knows they're horrible and that they don't care. I believe they're throttling us here in my area because it's especially bad at night. Upload speeds are...

I am convinced that Frontier knows they're horrible and that they don't care. I believe they're throttling us here in my area because it's especially bad at night. Upload speeds are just stupid slow and if you need to upload anything of size, you'll have to keep trying over and over to get it uploaded before the connection fails.

 – About 1 Month ago.

I hate this company! It's been 5 days now waiting for them to fix my internet, a tree fell on the lines and snapped them but these idiots can't seem to find the downed wire. How can they...

I hate this company! It's been 5 days now waiting for them to fix my internet, a tree fell on the lines and snapped them but these idiots can't seem to find the downed wire. How can they miss the wires swinging in the breeze and hitting cars? Last month I lost internet for 7 days, the month before that 11 days. The biggest problem is that Frontier is the only phone and internet provider in WV.

 – About 1 Month ago.

I switched to Spectrum TV and Internet, and they disconnected Frontier on 10/30/18. I called Frontier on 10/31/18. The girl I spoke to gave me a cancellation confirmation number, said I'd get a...

I switched to Spectrum TV and Internet, and they disconnected Frontier on 10/30/18. I called Frontier on 10/31/18. The girl I spoke to gave me a cancellation confirmation number, said I'd get a confirmation email, and that she'd send us a box to return their equipment. No email ever, and no box.

After much hassling, and no responses from Frontier, I filed a small claims suit in Ventura, CA. It was set to go to trial on April 21. Two days ago a woman called to say she wanted to settle the bill, and that what happened to me was not the norm. BS.

She agreed they owe us for 22 days of prepaid service and we don't owe the $306 they were attempting to export by threatening to damage our credit...

I agreed to cancel suit when I get their check for $114. That's all you can do. They are crooks!








 – About 1 Month ago.

Frontier is the only person that offers internet in my area. When I moved into my house I did not know this or I would have moved somewhere else. I got the best internet that they had, which was...

Frontier is the only person that offers internet in my area. When I moved into my house I did not know this or I would have moved somewhere else. I got the best internet that they had, which was horrible. They later change service that I had to Lite service because they could not get high enough speeds to my house. Of course my Bill did not go down. I don't have service about as much as I do. The technicians no tricks to get you faster speeds, but Frontier catches on and throttles you back down. They say that we cannot sustain higher internet speeds because we are so far from the box. That has proved wrong by the technicians but yet we cannot get better speeds. 1 megabytes per second is not enough to do anything. I even taught the company to upgrade and put in an order multiple times and nobody shows up. After complaining you or later told that you cannot get higher speeds even though the people on the phone say that 12 megabytes per second is available in your area. It's been 5 years now and it doesn't look like my speeds will ever get better. They will not spend the money to get us better service because there are not enough people that live out here. Even though, there are a lot of people, it is a rural area. Even complaints to the FCC do no good. But I do recommend you trying that in your area. Complaints to the FCC cheer may actually do something for their customers.

 – About 1 Month ago.

Commented the other day, gotta say Frontier truly puts you out on the Frontier their CGN truly assured third world internet service

Anyhow other night I realized all the long time verizon...

Commented the other day, gotta say Frontier truly puts you out on the Frontier their CGN truly assured third world internet service

Anyhow other night I realized all the long time verizon customers they had acquired in my locale were put behind a CGN

for those that aren't in the know a CGN's and NAT's are pretty much the same thing, except a CGN goes in front of your routers NAT allowing the whole community to share an IP address. it stands for Carrier grade network address translation(CGN/CGNat)

On a blog I used to maintain someone was having trouble with commercial spyware I had been documenting the spread of and protesting against she commented leading me to suspect it had been mistaking her and most of the country she resided in for being the same person(it wasnt sophisticated spyware just very intrusive/pervasively spying on people using a service we mutually used), and she wondered how this was happening and asked me, I studied the policies of her ISP all those years ago where I had first learned of CGN's(there was no term for CGN back then) and realized the country only had 10 IP's to spread to several hundread thousand's of people, studying the policies I found large swathes of the country shared a single IP address and additional configuration was needed for access to the other IPs, and this was my first impression of third world internet, I figured this kind of thing didn't exist in the US, and was unique to third world countries starting to come online, Frontier is so awful, they proved me wrong, welcome to the third world America!

Frontier Internet, Bringing the frontier of the third world to the US.

 – About 1 Month ago.

So I received my invoice after adding cable with your company.
There was a charge for a 3rd box, which I neither requested nor received. Yet had I not reviewed my invoice, line by line, your...

So I received my invoice after adding cable with your company.
There was a charge for a 3rd box, which I neither requested nor received. Yet had I not reviewed my invoice, line by line, your org would have continuously charged a monthly fee for product I never received. Wow, pure profit! Shameful.
Secondly there is a line on my invoice "Fios Broadband Discount" yet it is a charge, not a discount. You literally CHARGED me for a DISCOUNT. ??? Unbelievable.
Furthermore, I was never told, upfront, that there would be a fee for delivery. Which I totally understand this fee, but isn't it Incumbent on your team to inform us of ALL charges? Inexcusable.
Lastly, I was put onto a package with 'Regional Sports Fee' which is another fee of $6. I have never ever watched a day of sports in my life, so unclear how I was signed-up for some sports package. Your CS rep explained that if I preferred to remove the "Sports Package" that my bill would actually INCREASE by $10 for REMOVING something. How does that work? Deplorable.
While I will continue as a Frontier customer for WIFI only, lamentably, I will be cancelling my cable, after less than one month of service.
It is saddening, at this time, that an organization offering antiquated cable to view programming, chooses to cheat, steal and deceive their customers to remain profitable. This should be a topic addressed by your board to assure you are cultivating the right treatment of your customer to assure sustainability in a market with a paradigm shift away from your (soon to be) archaic consumer offering.
Thank you for your time and attention.

 – About 1 Month ago.

Contacted f%@ktier multiple times about crappy 14 year old router. This time number 32 in customer service que. only option Comcast and heard horror stories. Thank you USA congress for creating...

Contacted f%@ktier multiple times about crappy 14 year old router. This time number 32 in customer service que. only option Comcast and heard horror stories. Thank you USA congress for creating monopolies.

 – About 1 Month ago.

Longtime Verizon FiOS customer (since '07). Since the sale of the Texas footprint to Frontier, I've had the most horrible customer service time after time. Three phone calls over 3 days with...

Longtime Verizon FiOS customer (since '07). Since the sale of the Texas footprint to Frontier, I've had the most horrible customer service time after time. Three phone calls over 3 days with over 2 1/2 hours of holding time to try to get a replacement remote is way too much to ask of a customer, when with Verizon you could simply do it from your DVR.

At the beginning of March 2019, the first "customer service" rep I reached when trying to replace the remote was awful to deal with, she might as well have been a robot. She informed me that I would be charged for a new remote. After much cajoling, she said she would place a note on the account and that when I received the bill for the remote I could call back in and get it taken off the bill.

Ten days later, still no remote. Called back in...with another long wait time. After confirming my account information, I asked the new "customer service" rep as to what notes were on the account from the date of the first call. He advised that there were no notes on the account and there was no replacement remote being shipped to me. He then followed up with, "But I have great news for you! I just saved a lot on my car insurance by switching to Geico!" Seriously???? Then he proceeded to ask me what kind of remote I wanted. I replied with, "the one that works with my existing equipment." Then he asked if I wanted a "Big Button" remote. At which time I asked him, you mean like for old people? He replied yes. I declined. Kept adding insult to injury. After all of that he then advises me that he cannot help me and will need to transfer me to repair. This is probably 20 minutes into the conversation. I was then transferred.

I will say, that once I got to someone in repair, the repair representative seemed competent. She advised me that she would be happy to drop ship a remote to me and there would be no charge, as it was simply an exchange.

Frontier needs to get their act together. Should anyone from Frontier like the names/dates/times of the horrible customer service, I would be happy to provide that information.

I'm pretty sure I won't hear from them.

 – About 1 Month ago.

Oooooohhh wow.... this is going to suck, I just left a comment and noticed it thinks I'm in canada, I hope after the move is complete I hope googles sign in verification doesn't ask where in...

Oooooohhh wow.... this is going to suck, I just left a comment and noticed it thinks I'm in canada, I hope after the move is complete I hope googles sign in verification doesn't ask where in canada I was living cause of this crap ISP. These guys are so bad, I could lose access to my google account because their the half way point in my move. You suck frontier!

 – About 1 Month ago.

Visiting Family between moves, they had verizon DSL which wasnt great, got replaced with frontier, a new ISP moved into the area but their picky about installation, we cant switch to them, their...

Visiting Family between moves, they had verizon DSL which wasnt great, got replaced with frontier, a new ISP moved into the area but their picky about installation, we cant switch to them, their cheaper, and they actually are 1000 times faster, since my last visit, port forwarding or DMZ was possible, both functions no longer work, and this 12Meg service were lucky if we get 2Meg on rare occasion we get 3Meg, I released the IP and reset the router, and noticed we got the same IP again... I'm suspecting why port forwarding and DMZ no longer works is because were now on a community wide NAT, so this whole community is on a single IP and shares a NAT outside of the one on the router... what a sleezy practice, I wonder what sort of security implications this has, I always wanted a static-IP so I could ditch the dynamic DNS, Damn genie in the bottle showed me how wrong that wish could go, luckily this is between moves so I an ditch this soon enough, I feel sorry for my folks who are stuck with this junk though.

 – About 1 Month ago.

Morgan Hill CA
First, let me say as a stockholder in this company that recently went through a -22 to 1 stock split and dealing with them on a customer level I can see why they are in a downward...

Morgan Hill CA
First, let me say as a stockholder in this company that recently went through a -22 to 1 stock split and dealing with them on a customer level I can see why they are in a downward spiral. They don't know what customer service is after they get you as a customer. In June of 2017, I was so fed up with my internet service I decided to upgrade my speed as at peak times I was going down to less than 1mbps. Nonpeak times I would get about 8mbps. After Frontier switched trunks and worked on my system multiple times my speed would still drop to 1mbps at peak times. I decided to upgrade to a new service they offered at 24 mbps. I have been with Verizon then Frontier since 1999 and have upgraded my service a couple of times over the years. During a couple of upgrades, my router had to be changed to allow for a faster speed. At no time in the past have I ever paid for a router when doing an upgrade to a faster speed. In June 2017 I went online and found the new service offered at 24mbps. I had to enter my street address to see if it was available in my neighborhood and at that time took a screenshot of the offer. (See The Images of the Screenshot - All Taken in June 2017) The offer clearly states the router is Free for Life! Move to July 2018 and all of the sudden I start getting billed $9.99 a month for the router. At the same time I did my upgrade order, my neighbor upgraded as well and the same thing happened to him - we were both shocked because when we did our orders with customer service there was never anything said about the $9.99 router fee after a year. We both called customer service and were told that it says on our bills that the router was free for the first year then there would be a $9.99 charge per month. My bill only says the word "term" 6/17 to 6/18 and shows the $0.00 charge for the router - that’s it! I made multiple calls to customer service telling them I have it in writing that the router was supposed to be free for life and their responses are we never offered a free router or we never offered the service I have in California and many other excuses - all that are lies. Keep in mind to obtain the screenshots I have included I had to put in my complete address to see if it was available in my neighborhood! After many hours of phone calls to customer service to supervisors, they refuse to remove the router charge. If you do a Google search on Frontier Communication you will see I am not alone. They have all kinds of ways to steal money from their customers. They have to be the worst company on the planet I have ever dealt with by far. So if you do be careful, document everything and get as much proof as possible because after they get a commitment from you everything changes!

 – About 1 Month ago.

Frontier Communications Has To Be The Worst Company On The Planet - With The Worst Customer Service and Billing Practices - Avoid This Company !!!!
2 months or so ago I called in to remove my...

Frontier Communications Has To Be The Worst Company On The Planet - With The Worst Customer Service and Billing Practices - Avoid This Company !!!!
2 months or so ago I called in to remove my caller restricted message when I call other people so they know it is me when I call people. I called in 3 times in one month and all three times they said it would take effect in 24 hours or so. It never took effect so I just gave up. About 4 weeks later (approx Feb 3) I get a call from a Frontier tech saying he had a service order to come and disconnect my internet and could he come to my house to disconnect it. I told him absolutely not I didn’t want my internet touched - all I wanted done was to remove the restricted message on my home phone removed so my caller id would show up when I called out. Nothing else! He said - no problem I can make a quick call and that will be done in 1 hour or so. 1 hour later it was done & working fine. About 45 minutes later my internet was shut off. I called the tech back, he said oh they must have shut your internet down because of the order he had. 3 hours later they had me back up & running and all seemed ok.
The next morning I received a call and discovered they had added voice mail to my landline so I called back and told them I never ordered voice mail and to please turn it off as I have an answering machine. This was on A Friday afternoon and they said they could not shut off the voice mail until Monday morning. On Monday morning when I got up, my internet had been shut off again. After multiple phone calls & multiple hours on the phone, we finally got the internet back up on Wednesday afternoon with no voice mail. All was ok until today when I received my bill and they are now billing me for the router that I was not being billed for before this change. I called and they said because I removed the caller id blocking on my voice that the computer was putting the router charge on my bill and that they could not remove it. So now Frontier is billing me an additional $9.99 per month for a router that when I signed up for my upgraded internet service was supposed to be free for life.

 – About 1 Month ago.

Waited for a tech to show up for 4 hours, never came. Went to web site to get a number I could call to find out why. I happened to look at my orders and found out that my order was cancelled. Finally...

Waited for a tech to show up for 4 hours, never came. Went to web site to get a number I could call to find out why. I happened to look at my orders and found out that my order was cancelled. Finally got a rep on he phone, she said she would find out what happened. Was on hold for almost 30 minutes she came back once to tell me she was still working on it. Then the phone went dead and that was the end for me and Frontier. Worse service in the country.

 – About 2 months ago.

We didn't choose Frontier, we were long time Verizon customers and Verizon sold all their accounts to Frontier. We decided to give them a chance. What we have experienced since then is 3 years...

We didn't choose Frontier, we were long time Verizon customers and Verizon sold all their accounts to Frontier. We decided to give them a chance. What we have experienced since then is 3 years of overpriced products that did nothing but increase every 6 months to a year.

After hours on the phone with them every time it would increase, they sometimes gave small loyalty credits ($15 off the bill), but they didn't last but a couple of months.

The issue is their equipment. They require set top boxes (STBs) for TV to work, each one is $15/month. Adapters are $8. We had no premium channels, just a normal line-up and Internet 50/50. Our bill was over $200 a month. Over the years we've paid for this equipment many times over, but all through renting it.

When we were finally able to cut the cord and cancel with Frontier they inflicted 3 more parting surprises on us.
1) we dropped the service 7 days into the month, but we have to pay clear to the end of the month (and she thought this was fine simply because we were made aware of it...I told her that doesn't make it right).
2) early termination fee. To get a 'better' deal, we were stupid enough to get a 2 year contract. So we are only 1 1/3 years into that contract and will be paying a hefty early termination fee.
3) rather than them picking up all their equipment, they require us to box it up and bring it into a UPS store to send back to them (they provide the box and shipping label/fee). But it's a hassle to their customers.

But Frontier doesn't care about their customers. They have found every way to rip them off and apply all of them to all customers except new customers. They offer great deals to new customers and come out to the house to hook it all up. Don't be fooled, that is the last time you will see decent prices and decent customer service.

Do yourselves a favor and just stay far away from Frontier - horrible company!!!!!

 – About 2 months ago.

I canceled my home phone service, which as you know at Frontier that cancels your account which in itself is horrible for the customer that just wants to change services. Per Frontier I had to have...

I canceled my home phone service, which as you know at Frontier that cancels your account which in itself is horrible for the customer that just wants to change services. Per Frontier I had to have new services setup under which I did. I planned to do an upgrade on the internet from 75mbps to 200mbps because there was a good special at the time, I called in. It took about 14 phone calls (can verify under those two accounts history) and a couple hours to make simply make the cancel of phone service happen and that was after I had lost service for 3 days. On one of the 14 calls it was suggested I cancel my upgrade to 200mbps internet and leave it at 75mbps to reduce the complexity of the order so I did because I just wanted service restored. Now I find a new charge for a Wi-Fi Router of $10 a month of which I never received a router and I am told I must pay this even know I am running off the router I paid cash for prior. All I wanted to do is cancel my phone service. I just spoke to Cindy which escalated this issue to Haley which I was then told they can’t remove this charge but If buy the router outright that would remove the charge. Haley was looking up the price then the phone hung up and I never received a call back. I am extremely frustrated with Frontier’s service and mandatory charges for routers especially since I did not want nor received the router.

 – About 2 months ago.

Frontier is run-around central. I started my Frontier account on the 100/100 MBPS FiOS plan and paid a great rate of $30 per month. During this time, I had a handful of service issues, which took...

Frontier is run-around central. I started my Frontier account on the 100/100 MBPS FiOS plan and paid a great rate of $30 per month. During this time, I had a handful of service issues, which took longer than expected to fix. There was one point where I went about a week without internet until their techs could come out and repair the equipment. Each of these times, they did credit my bill when I called to remind them that I didn't have internet for X many days out of a month, but they don't auto-credit. You need to call.

Here's where it gets really bad. When I had to move to a new apartment complex, I found out my new complex ONLY allowed Frontier FiOS, so I was like, "Should be fine!" When I called Frontier to setup the transfer, the agent told me I would only be able to get a max of 50/50 MBPS FiOS, which was still fine with me. They also told me my bill should be going down accordingly for the slower internet. It's been nothing but problems since then. On my service setup appointment, a tech never came out after I was told they would be arriving on a particular afternoon and took the day off from work to be here. When I called them about the no-show, they said no one was supposed to come out, and that the service was automatically set up. I called several times and spoke with several techs and customer service agents until someone figured out, "Oh, I actually think we do need to come out there. You have an older setup that we'll need to install. I don't know why they do these self-service 'appointments' anyway. Something usually goes wrong and we end up having to send someone out." So, a few days go by, the tech comes and sets up the internet. When I got the bill, I saw that I would be paying nearly DOUBLE what I had been paying before... but for slower speeds! This made no sense, and I've been on the phone with Frontier several times since trying to wrap my mind around this and get a discount, but they refuse to budge.

I've been told, "You're paying the lowest price possible," which is absurd when I'm seeing far better rates in multiple places on their website for the exact same OR BETTER service, and when I was paying nearly HALF of what I pay now for DOUBLE the service just months ago. They have excuses for everything. "Oh, that's not available in your area. Oh, that's not available in YOUR particular apartment complex. Oh, that doesn't count because the discount's already applied. Oh, you don't qualify for that discount." Seriously, every scenario imaginable, they have an excuse for price gouging.

If I could, I would drop Frontier in a second, but I unfortunately only have ONE option for internet service where I live, and it's them. I've been lied to, stood up for appointments, and left waiting for days for service fixes. Most importantly, I'm paying so much money for a service I was told I would pay far less for BY Frontier! There is no communication at this "communications" company. Only excuses, lies, and taking advantage of their customers.

 – About 2 months ago.

They sold met Gig Fiber. I asked every single person I spoke with to make sure they were providing 1GB up and down everyone said yup. That is until they sent a tech out to do the install and the...

They sold met Gig Fiber. I asked every single person I spoke with to make sure they were providing 1GB up and down everyone said yup. That is until they sent a tech out to do the install and the tech said there was only 150MB service in the area and that there is no gb service. As far as i can tell every customer facing rep and all documentation that is provided to them sais there is GB in my area but they do not actually have the infrastructure and can only provide 150mb service. The fiber was run maybe 10 feet from the telco box to my wall no no excuses there. 2 days after the install I called to have my bill changed from the 150 they were going to charge me for GB to the promotional rate in my area for the 150 service and was told they could not do that since i was an existing customer. Long talk with "manager" and i got nowhere. So I canceled my service on day 4. So for the next 5 months I kept receiving bills and every time i would call and tell them i canceled after having the service for 4 days and every time they had a different excuse on why i was receiving bills and at 1 point said they would not refund the service because I used it to do a speed test. Finally on the 5th month i got all credits applied to my account and never heard form them again. Bait and Switch pure and simple. DO NOT USE FRONTIER IF YOU HAVE OTHER OPTIONS YOU HAVE BEEN WARNED.

 – About 2 months ago.

Brief but to the point. Each phone call to customer service last at least 45 minutes. I took a day off work to be home for upgrade. Tech didn’t show or call. Had to take second day off, showed up...

Brief but to the point. Each phone call to customer service last at least 45 minutes. I took a day off work to be home for upgrade. Tech didn’t show or call. Had to take second day off, showed up did up grade then it stopped working the next day. Called tech first then service to get another appointment scheduled which was almost three weeks later. This time the wife took off work. And again yesterday, they didn’t show. We did get the little cute texts that said the tech would Be coming. And then the text at 515 pm that said we were rescheduled for another day over a week out. And the whole time I’m with customer service they are trying to sell me more stuff!! Really?? So far we have lost three days vacation over this. Unfortunately they are the only provider for us and we have no recourse. They did say sorry though! Very pathetic customer service!

 – About 2 months ago.




I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a...




I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a customer back when Verizon Fios® was the platform. We had a tremendous product and the customer service was fantastic. My first bad experience was as soon as Frontier bought out Verizon. The transition was horrible. We lost service and had a very hard time getting in touch with customer service to resolve our problems. We had to have a service technician come out and spend several hours to finally get us up and running. It was frustrating, but we understood they were going through a transition. The online reviews and rants were widespread, and many customers appeared to opt out of their service agreements with Frontier. We decided to stay with them because we loved the product. Our first mistake.

Shortly after, I received a statement in the mail and noticed my bill increased by about $100. I immediately contacted Frontier and was told that our 2-year agreement expired, and this was our new rate. This happened automatically and I was not given a choice. After renegotiating a new package, we had to give up all of our premium channels, phone service, etc. in order to get our bill down to $172.00 per month. However, we would continue to get late fees and other charges for an amount that was supposed to be taken off our bill. After repeated calls and hours upon hours of being placed on hold and redirected and having our service disconnected, I finally relented and payed the over-charges. I decided to pay it as it was obvious, they had no intention of issuing a credit or refund. I had a choice to discontinue the service or pay it and move on. Again, I liked the product and decided it was still worth putting up with lousy customer service. Our second mistake.

Last year, at the beginning of the basketball season, our daughter asked if she could order the NBA package. This was a one-time upgrade for only that one season. She agreed to pay us for it. I reluctantly agreed to this. Not because I did not want her to have it but knowing the potential issues I could have with Frontier. Ordering it was a breeze. Customer service on that side of Frontier works well (probably because they are taking your money). I specifically said that we only want it for this season. It’s kind of like the soup line on Seinfeld; don’t look them in the eyes or speak out of turn or you will be kicked out. Or let a sleeping dog lay. This was our third mistake.

So around June of 2018, I started receiving a higher bill again. When I contacted Frontier, after a lot of run around, they finally told me the additional charges were for the NBA package “auto renew”. I was stunned. I did not ask for it to be auto renewed. No big deal (I thought). I’ll just tell them we did not want it and they would remove it. Boy was I wrong. Even after assuring me that they would, my service was disconnected for non-payment. At this time, I am really frustrated. I call them, get someone new, who doesn’t see any notes of our past conversations but assures me they are the right person that can correct this, and it would be reflected on the next statement. Mind you, I continued to pay my normal monthly amount of $172.00 to at least keep current. When the new statement came in, not only was the amount for the NBA package still on it, there were now late fees and other amounts.

Again, in between statements, (each month from August through January 2019), my services got disconnected for non-payment. I was finally told that I needed to be transferred to the “Retention” department to resolve this. By this point, I am ready to discontinue my service all together just out of sheer frustration in dealing with this each month. It became so bad that I began recording the conversations just to keep up with all the run around.

The first person that was helping me in Retention seemed to be much better than the other CSR that I’ve dealt with in the past. He assured me that he would correct this within 24 hours. He went as far as telling me he would make a reminder on his personal calendar to make sure he would get back to me. This was right around Christmas time, so I gave him the benefit of the doubt and figured he would get back with me after the new year. He never replied. I even told him to please get back to me even if he could not resolve the matter. I had no way of getting back in touch with him, so it continued. Meanwhile, the disconnecting of services went on. I am a patient man, but enough is enough.

The last time I contacted the “Retention” department was in mid-January after being shut off again. This time I had every intention of discontinuing my service with them. I was immediately put in contact with a lady named Gina who told me it would be very easy to clear this up. All she had to do was to contact the “Sports” department and have them look to see if we viewed any of the NBA program. If we didn’t, they would remove it. If we did, I would have to pay for it. I thought that sounded reasonable and I knew they would not find any time that we watched it because our daughter since moved out and we do not watch basketball at all. However, I was still leery of being told something and I doubted her. She was so convincing that she even gave me her direct phone number and her 7-digit extension (1122516). I thought “how can I go wrong now” Again, I asked her to please get back to me even if I was responsible for payment. Days went by with nothing. When I tried to call her back for an update, all I got was her answering machine. I tried several more times with the same result. I eventually began calling her daily and then several times a day. Still nothing.

At this point I am done!



So, when we returned home last night (2/25/19), our cable was once again shut off. Keep in mind, I just made my regular monthly payment a week ago. I called again and got Frank. He sounded like a young man and was eager to help. However, after a long (now well-rehearsed explanation) of my account history, he immediately started looking at how he could change my current plan into something else that would include HBO and other benefits. I told him to please read the notes from before. I didn’t want to be upgraded. This went on for about a half hour and I finally told young Frank to please discontinue my service at which point he became a little angry. I asked to speak to a supervisor, and he said that would not be possible.

So, I am finally free of Frontier Communications. I expect to be turned over to collections where as I have always explained to them, “I would rather spend $1,000 on attorney’s fees to remedy this than to be held hostage from them” Just on principles alone. I will spend months fighting this with collection companies, sending letters to the big 3 reporting agencies, etc. but it will be well worth it.



This is a warning to anyone who is a current Frontier customer. Don’t rock the boat if you want to keep them. I used to think it was just inept customer service reps that was the issue, but after months and months of fighting with them on disputed charges, I am convinced this is a corporate philosophy and the reps are probably well trained on how to avoid issuing credits.



It is a sad shame that customers are being treated this way. I will NEVER use Frontier Communications again.

 – About 2 months ago.

Took the day off work so I can be here when the Frontier tech arrives. He never showed up. What a waste... ...

Took the day off work so I can be here when the Frontier tech arrives. He never showed up. What a waste...

 – About 2 months ago.


We were only with Frontier because that was the only internet we could get at our temporary rental. After we moved in and they kept failing to show up, they finally said we could not have...


We were only with Frontier because that was the only internet we could get at our temporary rental. After we moved in and they kept failing to show up, they finally said we could not have internet at that location. (Previous resident had it there.)

Despite their failure to complete package, we were on the hook for land line we
did not want and DISH which we could have ordered without soiling ourselves with Frontier.

PLEASE CHECK YOUR BILLS CAREFULLY. They charged several late charges even though I had bank issued checks that my bank confirmed arrived on time. Multiply this by thousands of victims.

We have moved on but still get bills and collection threats. I am gathering my documents to send to state regulatory agency and urge all to keep CAREFUL RECORDS.

I just want them off my back, although I fantasize about the damages suit I deserve for all the hours I spent on hold with this company only to be "transferred" and/or purposely cut off. I was never rude, but they cut me off anyway until sometimes it drove me to tears of frustration.

It is so low and vile that they prey on rural people who have no other choice, probably the source of their name, frontier.

Frontier Sucks.

 – About 2 months ago.

I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a customer back when...

I have been a customer of Frontier Communications for over four years. During that time, I have experienced the absolute worst customer service that one could imagine. I was a customer back when Verizon Fios® was the platform. We had a tremendous product and the customer service was fantastic. My first bad experience was as soon as Frontier bought out Verizon. The transition was horrible. We lost service and had a very hard time getting in touch with customer service to resolve our problems. We had to have a service technician come out and spend several hours to finally get us up and running. It was frustrating, but we understood they were going through a transition. The online reviews and rants were widespread, and many customers appeared to opt out of their service agreements with Frontier. We decided to stay with them because we loved the product. Our first mistake.

Shortly after, I received a statement in the mail and noticed my bill increased by about $100. I immediately contacted Frontier and was told that our 2-year agreement expired, and this was our new rate. This happened automatically and I was not given a choice. After renegotiating a new package, we had to give up all of our premium channels, phone service, etc. in order to get our bill down to $172.00 per month. However, we would continue to get late fees and other charges for an amount that was supposed to be taken off our bill. After repeated calls and hours upon hours of being placed on hold and redirected and having our service disconnected, I finally relented and payed the over-charges. I decided to pay it as it was obvious, they had no intention of issuing a credit or refund. I had a choice to discontinue the service or pay it and move on. Again, I liked the product and decided it was still worth putting up with lousy customer service. Our second mistake.

Last year, at the beginning of the basketball season, our daughter asked if she could order the NBA package. This was a one-time upgrade for only that one season. She agreed to pay us for it. I reluctantly agreed to this. Not because I did not want her to have it but knowing the potential issues I could have with Frontier. Ordering it was a breeze. Customer service on that side of Frontier works well (probably because they are taking your money). I specifically said that we only want it for this season. It’s kind of like the soup line on Seinfeld; don’t look them in the eyes or speak out of turn or you will be kicked out. Or let a sleeping dog lay. This was our third mistake.

So around June of 2018, I started receiving a higher bill again. When I contacted Frontier, after a lot of run around, they finally told me the additional charges were for the NBA package “auto renew”. I was stunned. I did not ask for it to be auto renewed. No big deal (I thought). I’ll just tell them we did not want it and they would remove it. Boy was I wrong. Even after assuring me that they would, my service was disconnected for non-payment. At this time, I am really frustrated. I call them, get someone new, who doesn’t see any notes of our past conversations but assures me they are the right person that can correct this, and it would be reflected on the next statement. Mind you, I continued to pay my normal monthly amount of $172.00 to at least keep current. When the new statement came in, not only was the amount for the NBA package still on it, there were now late fees and other amounts.

Again, in between statements, (each month from August through January 2019), my services got disconnected for non-payment. I was finally told that I needed to be transferred to the “Retention” department to resolve this. By this point, I am ready to discontinue my service all together just out of sheer frustration in dealing with this each month. It became so bad that I began recording the conversations just to keep up with all the run around.

The first person that was helping me in Retention seemed to be much better than the other CSR that I’ve dealt with in the past. He assured me that he would correct this within 24 hours. He went as far as telling me he would make a reminder on his personal calendar to make sure he would get back to me. This was right around Christmas time, so I gave him the benefit of the doubt and figured he would get back with me after the new year. He never replied. I even told him to please get back to me even if he could not resolve the matter. I had no way of getting back in touch with him, so it continued. Meanwhile, the disconnecting of services went on. I am a patient man, but enough is enough.

The last time I contacted the “Retention” department was in mid-January after being shut off again. This time I had every intention of discontinuing my service with them. I was immediately put in contact with a lady named Gina who told me it would be very easy to clear this up. All she had to do was to contact the “Sports” department and have them look to see if we viewed any of the NBA program. If we didn’t, they would remove it. If we did, I would have to pay for it. I thought that sounded reasonable and I knew they would not find any time that we watched it because our daughter since moved out and we do not watch basketball at all. However, I was still leery of being told something and I doubted her. She was so convincing that she even gave me her direct phone number and her 7-digit extension (1122516). I thought “how can I go wrong now” Again, I asked her to please get back to me even if I was responsible for payment. Days went by with nothing. When I tried to call her back for an update, all I got was her answering machine. I tried several more times with the same result. I eventually began calling her daily and then several times a day. Still nothing.

At this point I am done!



So, when we returned home last night (2/25/19), our cable was once again shut off. Keep in mind, I just made my regular monthly payment a week ago. I called again and got Frank. He sounded like a young man and was eager to help. However, after a long (now well-rehearsed explanation) of my account history, he immediately started looking at how he could change my current plan into something else that would include HBO and other benefits. I told him to please read the notes from before. I didn’t want to be upgraded. This went on for about a half hour and I finally told young Frank to please discontinue my service at which point he became a little angry. I asked to speak to a supervisor, and he said that would not be possible.

So, I am finally free of Frontier Communications. I expect to be turned over to collections where as I have always explained to them, “I would rather spend $1,000 on attorney’s fees to remedy this than to be held hostage from them” Just on principles alone. I will spend months fighting this with collection companies, sending letters to the big 3 reporting agencies, etc. but it will be well worth it.



This is a warning to anyone who is a current Frontier customer. Don’t rock the boat if you want to keep them. I used to think it was just inept customer service reps that was the issue, but after months and months of fighting with them on disputed charges, I am convinced this is a corporate philosophy and the reps are probably well trained on how to avoid issuing credits.



It is a sad shame that customers are being treated this way. I will NEVER use Frontier Communications again.

 – About 2 months ago.

DO NOT EVER USE FRONTIER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was with Verizon, Frontier took over and I how switched to Spectrum and
getting my old...

DO NOT EVER USE FRONTIER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I was with Verizon, Frontier took over and I how switched to Spectrum and
getting my old number ported over has been a nightmare !!!!!!!!!!!!!!!!!!!! Th

Thur. will be ONE MONTH !!!!!!!!!!!!!!!!!!!1

 – About 2 months ago.

Frontier raised my bill exactly $30 a month...WTF...

Frontier raised my bill exactly $30 a month...WTF

 – About 2 months ago.

Oddly, today a memory popped up from 2016. A post about how crappy the service is and has been. 2019 and not a thing has changed, except a few more excuses, and how they are upgrading still. I...

Oddly, today a memory popped up from 2016. A post about how crappy the service is and has been. 2019 and not a thing has changed, except a few more excuses, and how they are upgrading still. I don't care-I want the service I was told I would get, at the speed I was told I would get. Apparently, people need to pick a day to use their internet, and a certain hour, otherwise there are too many people using the service. Sooooo glad to know they are upgrading

 – About 2 months ago.

i switched from SuddenLink to Frontier about a month ago. I couldnt see spending $130 to Suddenlink for internet service, when Frontier was offering it for $50 a month. I was told that yes, they were...

i switched from SuddenLink to Frontier about a month ago. I couldnt see spending $130 to Suddenlink for internet service, when Frontier was offering it for $50 a month. I was told that yes, they were offering 25mbps compared to Suddenlink's 200mbps i was paying for, but that theirs is better cause it is on a dedicated line. Don't believe their lies!

When I did have uninterrupted service, maybe 6 days out of the entire month, it was slow as molasses. In one month, techs were at my home 4 times to find out why my service was so intermittent. They even tried to bill me for the techs coming out when my service was down more often than it was up! About three days ago, yet another tech call. The man got my service back up and said he would call me later in the day to see how it was doing, then he left. I called Frontier to see if I could be comped for my issues and she said yes and was in the process of working on adjusting my bill so that all i would have to pay for was the one week of service, when my internet went down again! She said to give it about 10 minutes...three hours later, when it still had not come back up, I was on the phone with Suddenlink, and within half an hour, all of my Suddenlink services were restored. I called Frontier to cancel my service with them, and was very politely told that I would have a "disconnect fee" added onto my bill which would have been my first bill and will be my last bill with them. And Newsflash, I wont be paying it!

 – About 2 months ago.

Are you kidding frontier. We have been customers for 20+ years and we have called 4 times in two weeks and can not get threw. 1 hour + on hold . After talking to your "techs" ( ?) no one...

Are you kidding frontier. We have been customers for 20+ years and we have called 4 times in two weeks and can not get threw. 1 hour + on hold . After talking to your "techs" ( ?) no one could figure out how to disable your voice message that we never asked for in the first place. There is not even a disable choice on the menu. How do you even stay in business. FRONTIER YOU SHOULD BE FINED OR SHUT DOWN.
Tom
Roch. N.Y,

 – About 2 months ago.

Yes, their FIOS internet is great, but customer service sucks! I had an account for over 10 years but cancelled to get new customer rates using wife's name instead. That switch went fine. However,...

Yes, their FIOS internet is great, but customer service sucks! I had an account for over 10 years but cancelled to get new customer rates using wife's name instead. That switch went fine. However, to my surprise, 6 weeks later I get a Frontier collections letter saying I have a past due balance. Doesn't say what for or anything. So I log into their website and re-set up my online account access to see the bill, and it looks like they were charging me for phone service for another month at $100 (way higher than bundle rate). I called in to see what was going on and despite what the printed bill said, the agent said it was and ETF fee, also despite the fact I never agreed to a contract and was under the impression the "term" on the bill was my price lock dates. Customer service said she couldn't waive the fee and said sending the request to higher ups would be automatically declined. I asked to speak to someone who had the power to discuss the fee and handle the issue, and she said there was no one at the company she knew of that could. How ridiculous! A company charging a fee I disagree with, sending it to collections, and then having no one at the company that can talk or deal with customers about it!?! Insane!

 – About 2 months ago.

This is one of the many reasons Frontier sucks...Wife was on hold for an hour today trying to figure out why the internet is down. Eventually gave up. I have tried multiple times all week to view my...

This is one of the many reasons Frontier sucks...Wife was on hold for an hour today trying to figure out why the internet is down. Eventually gave up. I have tried multiple times all week to view my account info online from my phone and their own website keeps crashing. So damn FRUSTRATING!!!

 – About 2 months ago.

Netstat showed FRONTIER communications in NY Rochester being ESTABLISHED in my network? I live NOWHERE CLOSE. I have had many TECHS tell me that Frontier is the WORST about having the NEED to get...

Netstat showed FRONTIER communications in NY Rochester being ESTABLISHED in my network? I live NOWHERE CLOSE. I have had many TECHS tell me that Frontier is the WORST about having the NEED to get into YOUR router when not authorized to do so. I can
not log into my router without it saying this SITE IS UNSECURE, and warning me to leave the page and to not type any credit card info or PASSWORD INFO, CAUSE THEY FRONTIER WANT IT. Also, my crap service gets CUT OUT ABOUT 15-20 ×'s a day! Have called them MANY MANY TIMES. With ABSOLUTELY NO LUCK.

 – About 2 months ago.

Frontier now has a new gimmick to scam you out of your money. I was at the end of my promotion and of course they increased the bill. I cancelled the service and went to their competitor who also...

Frontier now has a new gimmick to scam you out of your money. I was at the end of my promotion and of course they increased the bill. I cancelled the service and went to their competitor who also sucks (Spectrum). I cancelled before the end date of the bill, so my rate should have been pro-rated for those days. Instead they told me that I had to pay the bill in full because I had FIOS vs copper wiring. Have you ever heard of such a line of bull.

 – About 2 months ago.

WARNING to all! First experience with Frontier ended with me filing a small claims action. That got their attention, with a call from regional manager and prompt resolution of my issues and end of...

WARNING to all! First experience with Frontier ended with me filing a small claims action. That got their attention, with a call from regional manager and prompt resolution of my issues and end of service. Then, shame on me, I went back to them (what was I thinking?).....that lasted 6 months. I'll deal with the monopolistic other providers. However, you know something's wrong when you take the Frontier equipment back to the UPS facility to ship, and they warn you to be sure and save your proof of shipment and tracking number. Bless UPS, as sure enough Frontier claimed I never shipped the equipment back and owed them over $500. Well, that issue then took 4 months to deal with and finally receive credit for the equipment I could prove was shipped (I also took photographs of the equipment/serial numbers in the box, and outside of box.) I wonder how many customers weren't able to do so and ended up being charged for cost of equipment?

 – About 2 months ago.

Yes I need to VENT- can I just say FRONTIER in TX SUCKS! Whenever I call it's a minimum of 45 minutes up to 75 minutes and the problem didn't get resolved. I had to call 9 times for one...

Yes I need to VENT- can I just say FRONTIER in TX SUCKS! Whenever I call it's a minimum of 45 minutes up to 75 minutes and the problem didn't get resolved. I had to call 9 times for one problem. Every time the customer service rep would be pleasant and try to help and tell me the problem would be fixed the next day or few days & I'd have to call back to get on them again. EVERY TIME the rep would say oh yea THIS time it's going to be fixed. Their customer service is the worst out of all the US companies. I had Verizon for years and Frontier bought them out and I've had problems ever since. Unfortunately ATT is not in my area so I am stuck with them. HATE FRONTIER!

 – About 2 months ago.

Absolutely right. It sucks! And almost every call for support/service includes the suggestion to upgrade. Upgrade! Upgrade!? I don't even know what it feels like to have the streaming...

Absolutely right. It sucks! And almost every call for support/service includes the suggestion to upgrade. Upgrade! Upgrade!? I don't even know what it feels like to have the streaming experience I know I should have at the mpbs I supposedly was paying for three "upgrades" ago. Upgrade... They're nearly a scam, and they are all that is available in my area. I want some good old fashioned market competition on this because I'm just about willing to pay double to anyone else! I'm just about there. I'd rather pay more and actually get more then keep on paying more and more for what I should have had when I started with this scammy provider.

 – About 2 months ago.

1 bar of at&t service has more upload speed than my whole f%@king internet service...

1 bar of at&t service has more upload speed than my whole f%@king internet service

 – About 2 months ago.

I had Verizon in West Virginia for years, loved it, Frontier takes over and my wired and wireless drop constantly. Has been this way for years now that they took over. Their customer service never...

I had Verizon in West Virginia for years, loved it, Frontier takes over and my wired and wireless drop constantly. Has been this way for years now that they took over. Their customer service never fixes the issue, they didn't even know what the term "ping" meant. Had to get a guy from Texas to use a remote tool to look inside my computer for several hours and nothing changed. Here I am a year later and have the same problems, they never went away. 12 Mb constantly shows 8, online gaming is freaking impossible. I hate this company and feel robbed. Payed for years of "service" because they're the only game in town. They can create new package plans like the 18 down they currently offer ...but they can't fix their pre-exisiting problems. I hate this company.

 – About 2 months ago.

Ever since switching to frontier, my laptop often drops wifi for no apparent reason. My laptop won't show any available networks, or my network adapter, until I restart my computer....

Ever since switching to frontier, my laptop often drops wifi for no apparent reason. My laptop won't show any available networks, or my network adapter, until I restart my computer.

 – About 2 months ago.

Frontier has THE worst tech/customer service. My internet keeps dropping out. It’s done it for many years, and I’ve put up with it and paid for rotten service because my only other option is...

Frontier has THE worst tech/customer service. My internet keeps dropping out. It’s done it for many years, and I’ve put up with it and paid for rotten service because my only other option is Comcast. My internet drops randomly at literally all hours of the day and night. There is no pattern to it. I cannot stream a movie without multiple interruptions. If I wake up in the middle of the night and check my cellphone I find that often I have no internet. Over the years i have called, had techs out, replaced my modem and I still have interrupted service. I called them last week after my television logged 86 internet connection errors in a month. First guy I talked to said I needed another new modem and he said he was having one shipped to me. He told me that I deserved a credit for the month of February because of so many disconnects. Of course he said he could not apply the credit but he would note it in my file and told me I would have to call frontier back at a less busier time and have a different service tech “go with me” over to customer service on the phone. He didn’t tell me when that less busier time was. Several days later I get the new modem and hook it up and no internet connection. I call frontier again and go through the entire scenario once again and ANOTHER guy tells me that they sent me the wrong modem and that I have to ship it back. I ask if I can just return it to my local frontier store and was told no. He also tells me there is absolutely nothing wrong with with my internet connection and tells me that he can only see 40 disconnects per month, and that is perfectly normal. He implies it’s my fault for having the modem in my kitchen instead of in my bedroom even though I live in a very small place. He tells me that to get better service I would have to pay more and then 30 minutes later tells me that I have the best service in my area and that I am “maxed out”. Then he gave me the default “high demand times” excuse that they all seem to lay on you when they don’t know what’s wrong or don’t want to figure it out. He told me that if I had 500-1000 disconnects per month then they would consider that a problem. He said there are no notes from the previous tech about a credit for me and that he is just going to have yet another modem shipped to me. What????? I am so disgusted and exhausted. So here I sit yet once again with absolutely no resolution and no credit and now I even have to go to the post office and ship their modem back to them because they sent me the wrong one and then wait for yet another one to show up. No two service techs ever tell you the same thing. I’ve gotten a different story from every tech I’ve spoken to over the years. I can never get a tech on the phone who is in my state. I am in Connecticut and I inevitably end up talking to someone in Texas or indiana. There is no way to ever reach the same service tech again which forces me to have go over every detail every time. It is beyond frustrating.

 – About 2 months ago.

Worst experance dealing with customer service, renewal of service I had to talk to 5 people when they would transfer me to someone else and put in que again, they disconnected my DVR service and said...

Worst experance dealing with customer service, renewal of service I had to talk to 5 people when they would transfer me to someone else and put in que again, they disconnected my DVR service and said they would fix it the next morning but now 530 pm it still not working, totally uncompant people working at customer services, if you have another choice on providers then go to some one else. No one did what they said they would do in the process. I has to spend 2.5 hours on phone to get my service renewed,

 – About 2 months ago.

Holly shit frontier get it together, This has got to be the worst service ever in out in out this has continued all day yesterday and today, you there service center and they ball face lie we live in...

Holly shit frontier get it together, This has got to be the worst service ever in out in out this has continued all day yesterday and today, you there service center and they ball face lie we live in lake Santee Greensburg In 47240 what a joke for lousy service

 – About 2 months ago.

I could tell many stories but the one that takes the cake is a $9.99 disconnection fee when I finally dropped their service. Lousy company to the very last drop!...

I could tell many stories but the one that takes the cake is a $9.99 disconnection fee when I finally dropped their service. Lousy company to the very last drop!

 – About 2 months ago.

We have frontier for work...the internet drops constantly all day every day...i have called and called, they send many people out here..its been couple years now....WHEN are they gonna fix this damned...

We have frontier for work...the internet drops constantly all day every day...i have called and called, they send many people out here..its been couple years now....WHEN are they gonna fix this damned thing? OMG i keep paying the huge bills every month yet deal with the BS...I cant leave as they told me I cant have an email only account. Been in business since 2006...how do I tell all the customers that may come back...oh yeah I changed email address? That';s right you cant...so I deal with the dropping in the middle of things, just wait till it comes back in the mean time I lost what I was working on.....they have changed the modem many time...hello its not working what you are doing....DO your damned job and fix it!!!!! oh and I have called ..since service is bad..how bout free month...i think I heard them laughing.....Why cant someone get on their ass and make them give us the services we pay out ragious amounts for???????????????????????

 – About 2 months ago.

Holy shit Frontier is absolute dog shit. Ive been without intenet for nearly a whole month, and I've contacted support 3 times already to complain about it. It started going out on the 2nd this...

Holy shit Frontier is absolute dog shit. Ive been without intenet for nearly a whole month, and I've contacted support 3 times already to complain about it. It started going out on the 2nd this month, and i had to wait until the 4th for a technician to show up. Never f%@king came. Then miraculously I had Intenet after blasting Customer support for an hour and for them to tell me we weren't supposed to have a technician, yet the dickheads decided to make a ticket days before to have a technician come out. Anyways after my Internet had surfaced from the piss of God himself, it f%@king cut out on the 8th, so I had to wait until the following Monday to call since they weren't answering their phone service, and they told me to wait until the f%@king 20th for a goddamn technician. I AM STILL f%@kING WAITING! I called the support line and the f%@king wanker said we'll call you back in 20-30 minutes about the ETA of the technician. I've waited over 2 f%@kING HOURS! Jesus Christ if I don't get this f%@king internet up soon I might have to dig a f%@king 400ft trench to my goddamn house just to get Comcast at this f%@king point.

f%@k Frontier Internet.

 – About 2 months ago.

Finally canceled my service in October to save my sanity. Here's some of the highlights of just the last since.

The reason for canceling was we had our fios exterior router fail and...

Finally canceled my service in October to save my sanity. Here's some of the highlights of just the last since.

The reason for canceling was we had our fios exterior router fail and they couldn't get a tech out for at least 3 weeks. We decided we wanted to cancel the service immediately as we could get spectrum out next day, but Frontier informed us that we wouldn't receive a credit for the 24 days left in our billing cycle unless the issue was actually repaired and THEN they would be able to pro rate our bill for the non serviced days. Ridiculous but whatever. Oh, and this was a typical one hour phone call with frontier.

Spectrum came the next day, life was good... until we had to deal with closing up our account with Frontier.

When the tech finally came out, he was shocked we had waited for 3 weeks as he said that they had been going home early all month due to a lack of service calls. He had been with GTE and Verizon before and lamented that thankfully he only had another year of Frontier chaos before he could retire. He swaps out the exterior router, confirms it works, and then apologizes for all the mess and hopes he'll see us soon to disconnect the router he just replaced.

We call frontier to cancel and request the proration on the bill. Explain the whole scenario again, got disconnected twice, finally got to the cancelation people who said we had to have the customer service people adjust the bill FIRST, then go back to cancelation. Two supervisors in customer service later they figure out some abstract math on how to prorate the bill (turns out they weren't allowed to prorate the equipment rental that wasn't usable as the set to boxes weren't the problem). Eventually they submitted the prorate credit, but it takes two days to process. Back to the cancellation people who, of course, can't see the credits. They advise to call back in three days to cancel to make sure we get our credit. I point out that we're in the last two days of the billing cycle, and I do not want to get charged another month. No problem, we'll make a note on the account. Another hour of my life gone, but luckily I was already commuting home so it was nice to have something other than traffic to be frustrated at.

Monday, three days later, I call to cancel for our third try. Guess what? They want to charge for the new billing cycle, there's "no way" that someone would have told us that we wouldn't have to pay the new month, "oh yeah I see their note now, but they didn't know what they're doing", lets get the supervisor. I didn't time this call, but it took the ENTIRE TIME of my drive from L.A. to San Diego on Monday morning. We'll call it two hours to be polite. I should receive the box to ship everything back in 7-10 days.

Called back 14 days later because no box, 15 minutes this time, "oh we send those out at the end of the month, you should get it in 7-10 more days".

Box arrives. I gladly pack both set top boxes, remotes and wireless router and skip into my local UPS store to exercise this demon from my life on thanksgiving weekend.

Today i get a collection letter for $135 with no explanation. Luckily I have an hour this morning to be disconnected from frontier once and the second lady had her computer reboot on her twice. Then she asks me for my pin number from my billing statement to access the account. I don't have a billing statement, they only sent me a collection letter. "I dont know how to access your account". Fastforward to supervisor and eventually we are in. Turns out one of the set top boxes wasnt returned according to their warehouse, but the notes say five pieces of equipment returned. I point out that makes sense: two set top boxes, two remotes, one cable modem/router combo. 2+2+1=5. "but it says one box isnt returned thats why youre being charged". Shoot me.

As the tale stands today, the supervisor emailed another supervisor to flag my account that it doesnt make sense, and i should call monday to see if they did anything so i dont go to collection.

HOW is a company this big this ridiculously inept?

 – About 2 months ago.

Lanark & Shannon IL: Home & business lines down on 2/11/19. House service came back next day but business lines (we have 2 one dedicated to Credit card device) were out 8 days. Kept being told it...

Lanark & Shannon IL: Home & business lines down on 2/11/19. House service came back next day but business lines (we have 2 one dedicated to Credit card device) were out 8 days. Kept being told it would be back up next day. Was on cell phone to them for hours. Was on hold once for 1/2 hour while supposedly being transferred to supervisor then phone clicked and was hung up on with without being answered. Was routed and told different things that never happened, like being told if you leave a number they'll call back within 2 hours. It never happened. I cancelled one of my lines and look forward to getting rid of the rest.

 – About 2 months ago.

Frontier should be investigated by the FCC. Horrible customer service. Terrible company to deal with. Have dealt with this nonsense for more than 15 years as there was no option in this rural area. No...

Frontier should be investigated by the FCC. Horrible customer service. Terrible company to deal with. Have dealt with this nonsense for more than 15 years as there was no option in this rural area. No more, I am done. Last straw was when I was told by “customer service” that I needed to upgrade my internet service to qualify for a life line low income discount. I have paid monthly for high speed internet (7 mgs) from the time internet was available in this area while receiving only 1 to 2 mgs not even enough to stream a movie. Recently an upgrade to fiber optic only increased speeds in this area to an average 3 mgs. Technicians who work in home service calls in this area have said repeatedly there is no way to increase speed but customer service does not acknowledge this. Either way, I am paying top dollar for high speed internet while not receiving the service. To be denied the life line discount is so ridiculous it is mind numbing.

 – About 2 months ago.

We are very disappointed with Frontier FiOS and are considering switching to Spectrum. Either the customer service reps/sales reps are ignorant of their own pricing or they are taught to mislead and...

We are very disappointed with Frontier FiOS and are considering switching to Spectrum. Either the customer service reps/sales reps are ignorant of their own pricing or they are taught to mislead and add additional charges without telling the customer in advance. Annual contract renewal is a nightmare. It can take several months to get the new contract pricing accurate, requiring several follow-up calls and firm insistence on paying what was quoted. In our contract renewal conversation two weeks ago, I was convinced to upgrade internet speed from 150 to 200 for only an additional $10/month+taxes. It turned out to be additional ~$40/month and they won't let us go back to the 150 plan now. It is no longer available! They did not warn me that switching plans was irreversible or tell me honestly about the new charges. Now I am stuck paying for 200 and the service provided isn't more than 150... meaning, we will have to contact tech support repeatedly to get up to 200 and get what we are paying for. The Frontier CUSTOMER RETENTION LINE is 800-921-8101. I was not successful in convincing them I would leave because they KNOW that FiOS is better than broadband and they are not eager to reduce their pricing to retain a customer. #FiOSMonopolyMustBeStopped

 – About 2 months ago.

I have been a Verizon FIOS customer for the first 3 years I believe and then Frontier took over from Verizon and I have been a customer for 5 years. During the past 1 year, both the service quality...

I have been a Verizon FIOS customer for the first 3 years I believe and then Frontier took over from Verizon and I have been a customer for 5 years. During the past 1 year, both the service quality (FIOS speed) and the billing rates have become worse.

My download speed now is at 27 Mbps which is supposed to be at 30 since I pay for 30 Mbps. I spoke with Tech support and they told me that anything over 25 is good and they cannot do anything to get me the 30 Mbps download speed that I am supposed to get. A couple of years before when a similar issue happened, I was able to talk with Tech support and they were immediately able to fix the speed issue over the phone. Clearly their tech support competency has gone down.

My billing rate has gone up 20% over the past year. I called in and was told that they dont offer 30/30 speeds any more and asked me to upgrade to a 50/50 plan. At the same time I was also told that now I have to start paying $10/month router rental fee. I said I dont need a router since I have already got one. The rep told me that that is not how it works. Whether I use the new router they are going to send me, they will still charge me $10/month router rental fee. I dont know what to say. They didnt advertise about this additional equipment rental fee anywhere. Moreover, why should any customer pay for an equipment when they dont need the equipment in the first place?

This company is going down. I am going to look into alternatives and change soon enough. Its not that another $10 or $20 per month is going to affect me in a big way but their cheap tactics and their way of handling customer support is just ridiculous. I hated the time I was on the phone. I would rate this customer support experience as a PERFECT 0 - Absolutely not satisfied. This is by far the worst experience I have ever had with any company.

The top management should actually be fired because I am pretty sure they are the ones that are supporting and encouraging this behavior and these cheap tactics. I have almost developed a kind of hatred towards this company. Absolutely unethical practices.

 – About 2 months ago.

Frontier Network Upgrade Projects Timeline
https://frontier.com/resources/network-upgrade...

Frontier Network Upgrade Projects Timeline
https://frontier.com/resources/network-upgrade

 – About 2 months ago.

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install...

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install FREE CCleaner on your computer & does help internet connection
https://www.ccleaner.com/ccleaner/download

 – About 2 months ago.

90 days of trying to add WiFi boxes. Had an email quote of what my cost Would be for the additional equipment of $164 for phone, tv and internet. My first bill came and it is $205. I went ballistic....

90 days of trying to add WiFi boxes. Had an email quote of what my cost Would be for the additional equipment of $164 for phone, tv and internet. My first bill came and it is $205. I went ballistic. Three different customer service representatives and three different answers. I asked for a supervisor and ended up with one in Connecticut (I am in Tampa) tom Kelly said he would review my account and call me the next day. That was ten days ago and I have sent him 3 emails to the address he gave me. So much for a loyalty customer- we have owned our house for 35 years and have stayed with every merger or new company -that’s how we got Frontier. I am shopping around - any suggestion? Do I complain to the FCC or Fl agency.

 – About 2 months ago.

They charge arbitrary fees, gave and charged me extra fees that I did Not request!.Did not notify my when my promotion rate was going to end. When I notice that bill rate was so high they stated my...

They charge arbitrary fees, gave and charged me extra fees that I did Not request!.Did not notify my when my promotion rate was going to end. When I notice that bill rate was so high they stated my introduction rate had ended. I renogociated a new lower rate. I asked the rep when this new lower rate would be effective, and was told 24-48 hrs! I Never happened!.

 – About 2 months ago.

To say that Frontier sucks is an understatement. When they took over for Verizon, the service was really non-existent. They have improved from those horrible days but not to the point of saying they...

To say that Frontier sucks is an understatement. When they took over for Verizon, the service was really non-existent. They have improved from those horrible days but not to the point of saying they are okay..they are not. I lose my internet often, occasionally Fios too. Then you have to wait forever for tech support. After doing the standard disconnect your box and your router, they do some BS in house and then it comes back for awhile. That doesn't mean that you don't pixelate or have black outs, however. After calling a couple of times, they decided to send me a new router. So two days later an empty box arrives so I can send the old one back. Two weeks later, I call again about the router and it was never ordered.

To say they suck is really an understatement.

 – About 2 months ago.

I just go off the phone with these people. Never have I experienced the level of incompetence as I have in EVERY dealing with this company. ...

I just go off the phone with these people. Never have I experienced the level of incompetence as I have in EVERY dealing with this company.

 – About 2 months ago.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had.

In summary: I tried to move my Frontier Fios service across the street from my old house to my new home - literally 100 feet away. Although this process did not go smoothly, my complaint is only minimally related to that poor service; my core concern is that Frontier has no one in charge, no one truly empowered to solve the problem. Frontier uselessly passed me to departments that had not connection to my problem, used me as tech support for their systems at a fundamental level, used me to communicate between their departments and manage on-site tech support. I made 30 calls to resolve this simple service movement issue - a simple service transfer process, according to Frontier.

In the end, I convinced them to give me the local tech installer's direct cell number and I coordinated with him to get this handled. The installer was great and recognized that these problems are commonplace.

In summary, Frontier staff are not empowered to solve problems, communication between Frontier groups is entirely ineffective, outsourced customer service is encouraged to prolong the cure to a problem as they appear to be paid by the hour and in the end Frontier was only willing to not charge me for the many days my service was inactive. In my career, I have never before observed such incompetent customer service and business processes so fundamentally broken.

 – About 2 months ago.

Worse company ever. Bad service all the way around. Every time you call you get a different answer. They are lying and when you seem to be getting somewhere, you have just met a better liar. ...

Worse company ever. Bad service all the way around. Every time you call you get a different answer. They are lying and when you seem to be getting somewhere, you have just met a better liar.

 – About 2 months ago.

Read & Learn... Frontier Communications has the absolute worst Tech AND Customer Service of ANY business I have ever communicated with. Here"s my MOST RECENT experience (of several over the past...

Read & Learn... Frontier Communications has the absolute worst Tech AND Customer Service of ANY business I have ever communicated with. Here"s my MOST RECENT experience (of several over the past two years): I called in early January, 2019 to simply unblock my phone number & they said "No Problem, couple of hours". When that didn't happen, had to call 4x... THEN they said it would be in Feb. 2019. WHAT? Okay, whatever. So, 2/3/19, get a courtesy call from a Field Tech that he's coming out to
DISCONNECT my INTERNET. WHAT?! Nice guy... told him no, I just wanted to Remove Block from my phone... NOTHING to do with Internet. PLEASE ... DO NOT TOUCH INTERNET! He says, "No Problem". Got the phone line unblocked. BUT...3 hours later- INTERNET DISCONNECTED!! Called guy back and he called Tech in some other state and got it fixed. BUT... Now they ADDED Voicemail to my phone which I NEVER had, or requested. So, after MORE phone calls to Customer Service, they created a "ticket" to REMOVE Voicemail... but, not until Monday 2/11/19. Again, I said- PLEASE! Do NOT Touch INTERNET!

So, here we are Monday 2/11/19 and, guess what... They DISCONNECTED MY INTERNET... AGAIN! Been on the phone for over 3 hours, with several people, none of which could do anything except "create a trouble ticket" for a Field Tech to come out.... but, WOULD NOT commit to any time! Could be a FEW DAYS! NO INTERNET for DAYS!?? Yep, this is not an isolated incident, either with myself, my neighbors, and others across the nation.

Oh, yeah, FRONTIER COMMUNICATIONS is losing customers AND, they are on the hook in 2020 for a huge (Billion dollar) payment for the debt they incurred when they bought Verizon equipment in Texas, Florida, & California. HEED THE WARNING!! They may be going DOWN!

 – About 2 months ago.

Frontier Airlines SUCKS. My 6:35 am flight from Denver to Orlando was delayed today to 9 am and then delayed a second time to 11 am. I tried talking to several customer service reps who are all...

Frontier Airlines SUCKS. My 6:35 am flight from Denver to Orlando was delayed today to 9 am and then delayed a second time to 11 am. I tried talking to several customer service reps who are all unfriendly and unapologetic— and essentially do not know what the hell is going on. I received no email notice of the two flight delays. I arrived at DIA at 4:45 am. The kiosk also did not work. There was only one employee directing the huge overflow of waiting passengers in line to get their boarding passes. Frontier Airlines is grossly incompetent and delays flights 4 to 6 hours. I will NEVER book another flight with these horrible people.

 – About 2 months ago.

I finally cancelled Frontier after they gave me another price increase. I had no contract with them a they got me as a customer because they bought Verizon Fios. I canceled Feb 8th and now they say...

I finally cancelled Frontier after they gave me another price increase. I had no contract with them a they got me as a customer because they bought Verizon Fios. I canceled Feb 8th and now they say I have to pay thru Feb 28th. What the Hell. I have to pay even after I cancelled is ridiculous. They are criminals.

 – About 2 months ago.

I live outside of a very small town in NE Mississippi. My family has had Frontier DSL Modem Internet ever since early 2000. Frontier is the only ISP available where I live. I’m a huge gamer, owning...

I live outside of a very small town in NE Mississippi. My family has had Frontier DSL Modem Internet ever since early 2000. Frontier is the only ISP available where I live. I’m a huge gamer, owning multiple consoles & gaming PCs. I love to play online games, & would love to stream. My download & upload speeds are & have always been horrid. I get 1.12 Mbps Down & 0.07 Up. I’ve been a big gamer all my life, & when I got into online gaming, I’ve always been severely handicapped & couldn’t fully experience the joy my friends with Cable were having. I absolutely hate Frontier Communications. Their support is uninformed & unorganized, & want to end the call ASAP without providing any useful information. Now I’m down in the South, & they definitely take advantage of people who are not very knowledgeable about Internet service providers & speeds. We pay for Phone+Internet, it used to be $60 a month, now it’s $100. My dad is finally fed up after 10+ years, & we’re getting the newly available Hughsnet Satellite Gen5 Internet. I’m of age now & can pay/own my own Phone plan, so I’m going to use my Cellular Hotspot for online gaming. I’m going to Stream Netflix in 1080p finally & download my games on Hughsnet when my data eventually goes over. We’re done.

 – About 2 months ago.

Don’t be fooled by the office of the president link frontier‘s website. Is just another call center to placate you while they do nothing. I spent an hour with someone from that office who...

Don’t be fooled by the office of the president link frontier‘s website. Is just another call center to placate you while they do nothing. I spent an hour with someone from that office who pretended to be very concerned about my issue but actually did nothing. This company should be illegal. I’m sure many of its practices are.

 – About 2 months ago.

I've been having to reboot my cable box every time I want to watch TV. I have called them so many times and they won't do anything about. They sent me a new box and same thing happens. Why is...

I've been having to reboot my cable box every time I want to watch TV. I have called them so many times and they won't do anything about. They sent me a new box and same thing happens. Why is this happening? Maybe somebody knows.

 – About 2 months ago.

Their airplanes are in such poor shape that they couldn’t fix it in 6 hours and cancelled our flight. The next day they loaded us all on to the plane again only to tell us the plane was broken and...

Their airplanes are in such poor shape that they couldn’t fix it in 6 hours and cancelled our flight. The next day they loaded us all on to the plane again only to tell us the plane was broken and we all had to get off.

 – About 2 months ago.

Completely unreliable service and even worse customer service....

Completely unreliable service and even worse customer service.

 – About 2 months ago.

This service is absolute ass I wouldn't recommend it to my worse f%@king enemy.
The wait to talk to a representative is so damn long because everyone is calling to get this f%@ked up Wi-Fi...

This service is absolute ass I wouldn't recommend it to my worse f%@king enemy.
The wait to talk to a representative is so damn long because everyone is calling to get this f%@ked up Wi-Fi fixed. So make sure you keep your phone on the charger because about time they answer your phone will be dead. 😤

 – About 3 months ago.

I have had frontier now for 3 days. The day it was connected, the woman who was here seemed to be having a boatload of trouble getting the router up and running. She finally said she would have to...

I have had frontier now for 3 days. The day it was connected, the woman who was here seemed to be having a boatload of trouble getting the router up and running. She finally said she would have to come back the next day. She did. She still didnt get it up and running. She again had to leave saying she would be back the next day. She said that the problem was somehow with the phone line, that we were only getting half the speed we were paying for. I spoke to the housing mangager who knew the technician and my manager said that this particular tech was known for sabataging her own work to be able to pad the bill for her hours of work installing services, and that she always seemed to have to come back to do more work, then the customer gets hit with a huge bill. I called frontier and said for them to send a different tech. They are supposed to be here on Friday and will fix the problem. She called me and said she could come today, I said no, that I wanted a different tech. She got a bit huffy about it. Well, tonight we lost net. And when it came back up, we no longer had 5g. This woman has been known to cut the wires of new customers so she can come in and do more work. I have been with them 3 days, and i want to cancel, but i am stuck for two years

 – About 3 months ago.

I worked for GTE which changed to Verizon and then Frontier. Frontier by far is the worst run company I have ever seen. The operating systems are older than my Atari 2600. When we were Verizon at...

I worked for GTE which changed to Verizon and then Frontier. Frontier by far is the worst run company I have ever seen. The operating systems are older than my Atari 2600. When we were Verizon at least the systems were very good. Yeah they were greedy but they delivered for the most part. With Frontier, the only thing that goes up is the cost of service. There are so many customers leaving because Frontier does not care about existing customers. Only getting new customers which makes no sense.

Those that are in rural areas I do feel bad for you. They are never going to put fiber optics in your area so don't listen to their lies. They refuse to spend the money.

The worst is management. I worked with great people and in my history had some wonderful supervisors but their hands are tied and can do about as little as we could trying to assist customers. The top of the ranks have no clue how to run a company, treat their management or craft employees.

Those that work there still I wish you the best and for the customers, look at your options. You can do better. God knows Frontier isn't trying to improve.

 – About 3 months ago.

My family had frontier as well for about a year and it was the worst service I’ve ever received in my life. It should be illegal the scam that this company runs. 10 Mbps but in reality we received...

My family had frontier as well for about a year and it was the worst service I’ve ever received in my life. It should be illegal the scam that this company runs. 10 Mbps but in reality we received Kbps. Called countless times to be sent from rep to rep to “manager” then had the nerve to tell me it was something wrong with our devices using the WiFi... literally told me that 2 iPhones, desktop, laptop all had something wrong with them and weren’t “receiving the WiFi correctly” complete joke of a company

 – About 3 months ago.

I absolutely hate frontier but I am stuck with them. No other internet provider runs down my street and it is almost as if they take advantage of it. So we ordered a 10mbps package to start (I am the...

I absolutely hate frontier but I am stuck with them. No other internet provider runs down my street and it is almost as if they take advantage of it. So we ordered a 10mbps package to start (I am the only one who really uses internet) and they were charging us for 10 but we only recived 3.2mbps. They then later claim that they could only offer us 3.2 Mbps. They dropped the price down for us to whatever price 3.2 is. They knew the whole time. We called and asked to speak to someone about the bills for the 10mb package a year and a half ago and to this day have yet to get in contact with someone. They are "always busy" per the customer service.

 – About 3 months ago.

Frontier is the worst tv and internet provider I think I’ve ever encountered. Atleast twice a day I’ll be watching tv and my cable box and WiFi have to restart for no reason known to me. It takes...

Frontier is the worst tv and internet provider I think I’ve ever encountered. Atleast twice a day I’ll be watching tv and my cable box and WiFi have to restart for no reason known to me. It takes 10 to 20 minutes to boot back up again. I live in a regular two floor house, and the WiFi doesn’t work properly in each area of the house.
I’m so happy this website exists because I thought I was all alone.
I feel like my internet provider is based out of the year 2003.

 – About 3 months ago.

Frontier Communications is the worst! Please avoid if possible and get another service provider. We are in DFW Tx and Internet, phone and TV has outage for more than 24 hours with no ETA. No update on...

Frontier Communications is the worst! Please avoid if possible and get another service provider. We are in DFW Tx and Internet, phone and TV has outage for more than 24 hours with no ETA. No update on Twitter or Facebook..nothing. We pay way too much money to not have service or updates

 – About 3 months ago.

How is this company above the law as it relates to fraud. I called to have my phone service cancelled. The retention agent I spoke with refused to follow my directions and instead of merely...

How is this company above the law as it relates to fraud. I called to have my phone service cancelled. The retention agent I spoke with refused to follow my directions and instead of merely shutting off my phone, she also ordered me a cable box and canceled my cable cards. I have spent three hours on the phone with various agents promising to fix the order but no one has actually done so. Now it looks like my only option is to call another company and start over.

 – About 3 months ago.

I was told by a Frontier rep that no changes can be made to my account because I am in a 3 year "contract". I never signed up for any contract. The rep then told me "Yeah this happens all...

I was told by a Frontier rep that no changes can be made to my account because I am in a 3 year "contract". I never signed up for any contract. The rep then told me "Yeah this happens all the time, in fact, you're the 5th person today. Sometimes the reps just sign the customers up for contracts and they dont even know about it." As you can imagine, I was surprised to hear this. I emailed the corp office and they said they would look into it. Also my rate went from $19.99 (for the only internet speed available in my area 1.5mb) to $34.99 overnight. Add to this I have CONSTANT outages. I refer to Frontier as Pakistani internet, but even in Pakistan their average speed is higher than mine in North Carolina. Worst company ever.

 – About 3 months ago.

A petition should be created to boycott this company not only for false advertisement but for breach of contract as well. “High speed internet”, is a joke. Promises a “two year price lock...

A petition should be created to boycott this company not only for false advertisement but for breach of contract as well. “High speed internet”, is a joke. Promises a “two year price lock guarantee”, and increases your price after 1st year is not upholding their end of the contract. And of course you have the outrageous “early termination fee”, that they try to pin on you when you only want to escape their screw ups! If spectrum cable wasn’t equally corrupt money hungry pigs I’d stay with them #cutthecord

 – About 3 months ago.

So u pay for 12mbps because that's the highest package I can get and dont even get 1mbps what the f%@k kind of company are they....

So u pay for 12mbps because that's the highest package I can get and dont even get 1mbps what the f%@k kind of company are they.

 – About 3 months ago.

This is some bullshit! I cant do shit on my phone or computer because the router wants to have a seizure every 2 goddamn minutes! I'm supposed to be getting “high speeds of up to 100 mbps” but...

This is some bullshit! I cant do shit on my phone or computer because the router wants to have a seizure every 2 goddamn minutes! I'm supposed to be getting “high speeds of up to 100 mbps” but all im getting is a f%@ked up excuse for a connection. Another problem is what the f%@k am I supposed to do when it rains, just accept that the wifi is completely shut down. I’ve called over and over but they always tell me the same bullshit for the same results. They cant even give me a good reason that the wifi is shit and that it goes sicko mode every 5 minutes. You can probably tell I’m not happy but guess what I WOULD BE IF FRONTIER PROVIDED WHAT THEY SAID THEY WOULD AND STOP BEING INCOMPETENT PEICES OF SHIT!!!!

 – About 3 months ago.

We arranged to switch from our arrogant cable company to #Frontier Com. But on switch day the Frontier guy went to the wrong address & the company had given him a crazy contact number not even close...

We arranged to switch from our arrogant cable company to #Frontier Com. But on switch day the Frontier guy went to the wrong address & the company had given him a crazy contact number not even close to ours. They read it back to us on the phone later and it was wrong from first integer to last. We deduced the guy went to a wrong address somewhere because we were home, waiting for a knock or a bell (stayed home for hours to get this done) no one came to the door, and no one left a message on the door, which they said he had done. He must have left it on some wrong door somewhere or other. They never admitted their mistake yet asked to reschedule. No way. I told them. This is no way to begin a relationship. We're sticking with arrogant Spectrum. These Frontier guys are the Keystone Cops of telecom

Amazed in Redondo Beach, CA

 – About 3 months ago.

4 hours waiting on tech. Their site reads that my appoint is in progress and the appointment is still on. Call an hour after time window and no-show tech. Find out that yesterday the service...

4 hours waiting on tech. Their site reads that my appoint is in progress and the appointment is still on. Call an hour after time window and no-show tech. Find out that yesterday the service appointment was referred to another department, then cancelled, and no one was actually coming out. Encouraged to call back in a few days to see if the service appointment is going to happen. They're the only game in town. Everyone in this county would jump ship in a heartbeat if there was another choice.

 – About 3 months ago.

How can someone constantly raise your service every year by $120.00, You then have to call them and scream. Why can't this be reasonable!!!!!! WHY DO I HAVE TO GO THIS EVERY EVERY YEAR.
...

How can someone constantly raise your service every year by $120.00, You then have to call them and scream. Why can't this be reasonable!!!!!! WHY DO I HAVE TO GO THIS EVERY EVERY YEAR.

 – About 3 months ago.

Frontier is sooooo irritating. Why do they raise your same service bill by over $100.

It is crazy. I HATE HATE them....

Frontier is sooooo irritating. Why do they raise your same service bill by over $100.

It is crazy. I HATE HATE them.

 – About 3 months ago.

Did ping test on my internet network and neighbors (whom i have been given the password for) and get spikes of 600-1000 ping with an average of 150. This is a common occurrence and it is always a...

Did ping test on my internet network and neighbors (whom i have been given the password for) and get spikes of 600-1000 ping with an average of 150. This is a common occurrence and it is always a gamble whether my internet will choose to work or not... Frontier sucks. Do not get it ever

 – About 3 months ago.

Worst ever

Pathetic...

Worst ever

Pathetic

 – About 3 months ago.

Their ‘customer service’ had me in angry raging tears this morning. Billing practices that are borderline fraudulent. Actual cable and on demand service sucks. Never again!!...

Their ‘customer service’ had me in angry raging tears this morning. Billing practices that are borderline fraudulent. Actual cable and on demand service sucks. Never again!!

 – About 3 months ago.

Not sure why my comment was given a location in Canada, but I am in Florida...

Not sure why my comment was given a location in Canada, but I am in Florida

 – About 3 months ago.

I am sick of calling the help center, spending at least 30 minutes on each call, getting a different story from every representative to whom I speak, all of whom apologize profusely, but nothing ever...

I am sick of calling the help center, spending at least 30 minutes on each call, getting a different story from every representative to whom I speak, all of whom apologize profusely, but nothing ever changes. I was told I would have a loyalty credit that would have to be applied yearly, but when I called, the credit had now been reduced from the 50.00 I was promised to 40.00. Further, they did not even want to do that. Their stock has tanked and we can only hope that Florida can get a decent company when they fail.

 – About 3 months ago.

I live in a rural area and have had frontier for probably over 10 years. It has always been sub-par speed, but they were the only ISP in the area. I made service calls regularly, the technician was...

I live in a rural area and have had frontier for probably over 10 years. It has always been sub-par speed, but they were the only ISP in the area. I made service calls regularly, the technician was here so often we had a stocking with his name on it at Christmas, they even ran brand new phone lines straight to the house, and we were always told there were no faster routers available. What you see is what you get basically. I recently cancelled & tried Hughes Net who has now started advertising in the area. That's a whole other nightmare I don't want to relive. So now back to frontier. Called on Jan 13, new account established, tech couldn't get here with a new modem until the 24th. I asked if we could just re-activate the router I had since it was still sitting in the same spot, just needed to be plugged in and was told that wasn't possible. Jan 24th comes and goes and nobody shows up. No call, no show. I called that night & was told the ticket was marked for a tech to come but ironically it was also marked as a "self install". I asked for clarification of "self install" & was told that I was going to be re-activating the existing router myself with a tech support person on the phone. Funny how that wasn't a possibility 2 weeks ago. Anyhow, we did not get it going so I had the pleasure of waiting another week for new equipment to arrive. Plugged it in, lights blinking, called tech support, and about an hour later I finally had service to the tune of less than 1 mbps. Oh the joys of technology and customer support!! And no improvements for my area for the foreseeable future. Just to give you an idea... I am in the NW corner of TN and the server I connect to is in Atlanta. WHAT? Unreal, right?
Best of luck to you all and by the way, if you live in a rural area like me, save yourself the headache & don't bother with Hughes Net. Believe it or not, they were slower, ruder, and withdrew 400 unauthorized dollars from my checking account.....Sorry for such a long post, but just got off the phone with them & have to admit it felt pretty good getting my vent out.

 – About 3 months ago.

Internet's been down a lot lately in the house. I called customer support and after almost three hours, we determined the router must be bad. Someone will come out in a few days to service it,...

Internet's been down a lot lately in the house. I called customer support and after almost three hours, we determined the router must be bad. Someone will come out in a few days to service it, they said. Haha, if I switch services, they'll be here tomorrow. :)

It's also annoying hearing the "tech" on the other line trying to help me with my "board-band" internet. Needless to say, they led me down the wrong direction and I was far worse off than when I started two hours prior. They passed me to customer service, which was closed, so it hung up my call. Fortunately the next tech was helpful and knew her stuff, so we were able to get me back in the same position I was before I called in the first place in under an hour. Fortunately.

They said they could service our router in a few days. I said no, I want it done now, it's necessary. They said someone would call me tomorrow afternoon to talk about getting someone there soon. Really? Talk? About getting them there sooner? Tomorrow afternoon? I was hoping to have this all resolved by the time they say they're going to "talk".

Just avoid this company altogether. You'll be better off.

 – About 3 months ago.

Frontier upped their cost again. Just because. I guess their customers just think "bill us whatever and we'll pay it" because that's how they treat them. Frontier is far more expensive...

Frontier upped their cost again. Just because. I guess their customers just think "bill us whatever and we'll pay it" because that's how they treat them. Frontier is far more expensive and far worse than other services in our area. Stay clear from them.

 – About 3 months ago.

Like many companies, you call to ask them a generic question (like how much something costs or ask if there's a power outage in your area) and they take you through 15 minutes of unnecessary...

Like many companies, you call to ask them a generic question (like how much something costs or ask if there's a power outage in your area) and they take you through 15 minutes of unnecessary security questions (most of which you don't have the answer to because they were never set up) only for them to hang up or tell you they can't help you. What jerks! The next time they go to the grocery store and can't find an item, I hope the person they ask drills them about their personal life and account information before they tell them "I have no idea where that item is."

 – About 3 months ago.

Frontier (FIOS) has a corporate policy of gouging long time customers who decide it's time to disconnect. The deal is to charge for one month after you notify them of your intent. They will not...

Frontier (FIOS) has a corporate policy of gouging long time customers who decide it's time to disconnect. The deal is to charge for one month after you notify them of your intent. They will not listen when you call. They will not let you talk to anyone with any authority to do adjustments. Their behavior is such that it incites anger. There is only the drive to get the bill paid. I refuse. I will not be gouged. I refuse to pay the unwarranted charges.

 – About 3 months ago.

My FIOS connection has been out for the past day and support says the earliest a service tech can be out is at least another 24 hours. This has killed my internet and phone service. Other services...

My FIOS connection has been out for the past day and support says the earliest a service tech can be out is at least another 24 hours. This has killed my internet and phone service. Other services requiring the internet connection are also affected.

Contacted support again for an update and informed an account manager will be contacting me within 48 hours (note; this is after the scheduled service appointment.

 – About 3 months ago.

Tried to get on auto pay from their website only to find out the way the page is setup I managed to just put my credit card in my account folder. This is stupid. Why would I enter my credit card info...

Tried to get on auto pay from their website only to find out the way the page is setup I managed to just put my credit card in my account folder. This is stupid. Why would I enter my credit card info if I wasn't going to use it to pay my bill on auto pay when you can pick out what day you want it paid. I think the web site sucks.

 – About 3 months ago.

Absolutely WORST interest service provider we have EVER had. It drops constantly and they don't care. You call it in and they schedule a repair - bit NEVER for the same day. It eventually comes...

Absolutely WORST interest service provider we have EVER had. It drops constantly and they don't care. You call it in and they schedule a repair - bit NEVER for the same day. It eventually comes back on before the repair, so they don't come. And then it goes right back out again. Can't wait to see the max exodus to Bevcomm when they become an option this year.

 – About 3 months ago.

Promised 200 mbs/ second. bunch of f%@king bullshit. cant even watch a Youtube video in 720P while close to the router on the latest iphone. Frontier is shit...

Promised 200 mbs/ second. bunch of f%@king bullshit. cant even watch a Youtube video in 720P while close to the router on the latest iphone. Frontier is shit

 – About 3 months ago.

Whenever I call, I know I am going to be on the phone forever. I have to just push buttons to get to a real person. I NEVER go into the prompts...I never can go where I need to. Why to they have to...

Whenever I call, I know I am going to be on the phone forever. I have to just push buttons to get to a real person. I NEVER go into the prompts...I never can go where I need to. Why to they have to have such a junked-up system? The people rarely know what they are talking about and give bad information.
They do not know "The Mailbox Rule", where if a payment is sent via USPS, the date of the postal mark is the date of acceptance. They ought to just go by that and stop all the late fees. So messed up. I dread paying my bill.

Also, I am getting 1Mb of signal and paying over $44 dollars a month. They don't want to help me on this.
Hypocritical because they offer 12G to other areas for $32 dollars. When I talk to the customer service for a reduction in charges, they tell me to bundle more products, spend a little more money, and get my saving s that way. So I guess I am just stupid.

I am on a fixed income and they offer this "Lifeline" product that is offshore and sounds like it is in some dirty sweatshop when they answer. I guess it is fashionable to destroy good things these days.

Thanks for the platform. Any class-action suits available?

 – About 3 months ago.

I understand a company wanting to make money but this company is evil. It doesnt matter to them if you are a family on a budget or a newly widowed elderly woman...all are fair game for their...

I understand a company wanting to make money but this company is evil. It doesnt matter to them if you are a family on a budget or a newly widowed elderly woman...all are fair game for their shenanigans and out right lies and obfuscations. If you are in the market for any kind of cable service....run, run far away.

 – About 3 months ago.

I was switched from Verizon to Frontier Communications with no authorization or options. From day 1, I have had nothing but problems with the equipment, customer service & worst of all the billing. ...

I was switched from Verizon to Frontier Communications with no authorization or options. From day 1, I have had nothing but problems with the equipment, customer service & worst of all the billing. Everything would be working fine in the night and the next morning I'd be locked out of various channels, Internet crashes, etc. when I would call I would sometimes hold for extended periods of time and then my calls dropped multiple times, in one attempt to resolve an issue. It's so irritating because they say "can I get a call back number in case we get disconnected" then I'd get disconnected and have NEVER had a representative call back. Most of the representatives have minimal training so I spend 3 times the amount of time troubleshooting.

Then there's the issue of billing, I have been billed for services I never requested. I have bank records showing I have made payments every single month, then I get these statements showing I owe $345.00 and they just arbitrarily charge for services I was never charged for by Verizon. Yesterday I received a statement saying I owed them $530.00 in past due payments. After reviewing my summary of charges, they added random fees, i.e. ENHANCED CALL WAITING (what the hell is that). and other expensive features I did not order. I have made several calls to resolve my billing/equipment issues and I actually thought I had made progress. But after being hung up on 3 times in one attempt to resolve an issue I was guaranteed a $50 credit by a rep named Martin, which never was applied. After that I spent a considerable amount of time with a rep named Kayla, we reviewed my services line by line,it was established my bill should NEVER exceed 147.00 +/- monthly. The very next month I received a bill, it was $198 per month just out of the blue. The very next month my bill comes in at $203.00. All the while I am making my payments every month. That's when I get a shut off notice if I didn't pay $520.27 overdue by 1/4/17. I called the billing dept, held over 20 minutes a spoke with a representative name Shuree on 1/4/17 and asked for itemized review to "JUSTIFY" this statement, knowing the was no explanation. She had seen record of the numerous calls regarding this crap and basically sat on the phone with me for over 40 minutes stunned, unable to answer a single question and could not offer an explanation or a resolution. She said that she would have her manager review my account and get back to me. Well, that hasn't happened. And Mark my words if this effects my credit in any way, there will be big problems.

At this point I am compelled to file a report with the Federal Trade Comission and the Better Business Bureau. Fellow consumers, watch your bill and don't let them gauge you like they're trying to do to me. I have ahad conversations with neighbors and they too are experiencing the inflated bills and poor service. I will also switch to another company & tell anyone that will listen what I've experienced with them.

 – About 3 months ago.

Where I live, Frontier is the only internet option - and even then, they only offer the smallest plan in my area. Its suppossed to be 12mb, but we rearely get over 10kbs. Thats when the service is...

Where I live, Frontier is the only internet option - and even then, they only offer the smallest plan in my area. Its suppossed to be 12mb, but we rearely get over 10kbs. Thats when the service is runing at all. It goes down constantly, and there is never an explination. On on my fouth outage this month, now over 12 hours - and the last one was for five days.

Coustomer support is always a long wait- and half the time they want you to self diagnos on the internet. How can you do that when you called because the internet is not working??

I am constantly told that they have no information about my outage because I'm not in an outage zone....there are like three houses out here, i will never be in an outage zone...but it is always 5 days before anyone can look at their lines. Not my house line, the actual company lines. How can an internet company not be able to ping its own lines to find information loss?

Speeds are slow, always less than advertised. The network is always going down. And though costomer service is pleasant enough, they can't help you resolve anything. This service has cost me jobs because i couldnt reliably log into work sites. I wish I had another option. Any other option.

 – About 3 months ago.

I cancelled my service on January 9th
They just automatically withdrew another payment on January 24th and will not refund the charge !
Frontier device sucks and they will rip u off...

I cancelled my service on January 9th
They just automatically withdrew another payment on January 24th and will not refund the charge !
Frontier device sucks and they will rip u off !!!
Internet connection sucked also ! Never got above 2 mbps !

 – About 3 months ago.

Got a recorded call..to call back same day. Nobody seems to know why. They said maybe it was to reup since contract is ending. I got put on hold for an hour and hung up. I called back today. No...

Got a recorded call..to call back same day. Nobody seems to know why. They said maybe it was to reup since contract is ending. I got put on hold for an hour and hung up. I called back today. No record of last nights conversations, nobody knows why and further such a call would never have been made. Say what?
So I mention the end of the contract. The guy goes into an extended sales pitch and threatens $400 end of contract fines. Good god it ends in 1-1/2 weeks...I just want to know what options exist. I don't think "sharp edges on cell phones" are even relevant. He would not stop after 15 mins. so I hung up. This is a business model? God I hate this company.....2 days in all of phone time and nothing accomplished except twisted stomach...

 – About 3 months ago.

Had a dispute with my bill. Sent me an email to upgrade my speeds for free and stay with same plan. Called, lady was nice and did the upgrade for me. Hey my bill and the lady setup a entire new...

Had a dispute with my bill. Sent me an email to upgrade my speeds for free and stay with same plan. Called, lady was nice and did the upgrade for me. Hey my bill and the lady setup a entire new package. I'm paying twice as much now. Also there is 75$ technician fees when no technician came out and no technician was needed. No new equipment was needed for this upgrade, just a simple click of a button. After calling about 5 or 6x and talking to just as many different reps over a months time. I finally get someone to change my service back to normal. Now there is technician fees again. She says I noted what's going on, the fee will be taken off next bill. Ok great I guess. Fee was never removed. Now the these fees are in dispute. This dispute lasted from Sept until december. They decided to make me pay for everything, for all their f%@k ups. What a scam these people are. They're f%@king shit, Scum of the earth, Misleading, lying, stealing, hypocritical morons.
Angry angry customer who wont stop until frontier is ran into the ground.

 – About 3 months ago.

Campus, IL

Internet went down yesterday. Called to pay my bill, figured they shut me off. That is correct according to john at collections. Pay my bill, he turns my service back on and...

Campus, IL

Internet went down yesterday. Called to pay my bill, figured they shut me off. That is correct according to john at collections. Pay my bill, he turns my service back on and says it will be down within 30min. In law calls and asks if internet is down because his is. He calls and someone tells him it's down out here. john lied to me not saying a lick about it not working regardless of my bill. Just another misdirection by frontier to divert people because they dont really know what their doing. If I had another option in my area I would burn frontier to the ground. They suck, their incompetent, not smart, their liars and thieves. They steal your money and return no service. How are they getting away with this?

 – About 3 months ago.

1/21/2019 had an appointment with frontier to install dios in our said they would be here between 1 and 5 and did not show or call finally called them at 7 the lady said he was still coming. BULL....

1/21/2019 had an appointment with frontier to install dios in our said they would be here between 1 and 5 and did not show or call finally called them at 7 the lady said he was still coming. BULL. Called the next day said they can't be here for a week let see if they show not holding my breath. Wishing for a better option Dave

 – About 3 months ago.

Tried to lower my bill by getting rid of my home phone last month. consumer service said they would and would lower my bill by $40 I get this month's bill it is exactly the same and my home phone...

Tried to lower my bill by getting rid of my home phone last month. consumer service said they would and would lower my bill by $40 I get this month's bill it is exactly the same and my home phone is still working after calling 6 times to remove it. bye bye frontier you suck

 – About 3 months ago.

Whoever created this god-awful company should commit neck rope...

Whoever created this god-awful company should commit neck rope

 – About 3 months ago.

I cancelled my Frontier service December 2018 and they sent me a bill for service I did not have in January 2019, and also charged me a disconnection fee, I will give Customer Service a 0 out of 10....

I cancelled my Frontier service December 2018 and they sent me a bill for service I did not have in January 2019, and also charged me a disconnection fee, I will give Customer Service a 0 out of 10. Never got to speak to a manager, was put on hold for 20 min then the call was disconnected. I called back and was transferred 5 times, seems Frontier does not know what they are doing.

 – About 3 months ago.

I was never a customer of Frontier. AT&T sold their Connecticut service to Frontier and I cancelled before that happened. Frontier list my account as 6 months past due and listed that and a write off...

I was never a customer of Frontier. AT&T sold their Connecticut service to Frontier and I cancelled before that happened. Frontier list my account as 6 months past due and listed that and a write off of collections account in my credit report for 30.00. AT&T owed me a credit which I never received. Frontier told me it was an error but are not going to fix it as it my problem to resolve with the credit reporting companies. They also said it was not a big deal as it will fall off my credit report in 6 years.

 – About 3 months ago.

Daniel Mc Carthy should be ashamed for scamming seniors moving sto Florida to enjoy their retirement. Your business practices are a rip off and you lie to customers and will refuse to let them talk to...

Daniel Mc Carthy should be ashamed for scamming seniors moving sto Florida to enjoy their retirement. Your business practices are a rip off and you lie to customers and will refuse to let them talk to anyone of authority when called. You should be put out of business.

 – About 3 months ago.

I live in palm harbor, Fla. Just moved tonFlorida spent hours on the phone before the move to settle on a price. My first bill is $40.00 dollars more a month. I have spoke to 3 supervisors they all...

I live in palm harbor, Fla. Just moved tonFlorida spent hours on the phone before the move to settle on a price. My first bill is $40.00 dollars more a month. I have spoke to 3 supervisors they all basically said too bad not allowed to quote taxes. These are not all taxes, have emailed office of the president 3 times no response. Someone should go after this company I have never dealt with such corruption!Imwill be fighting to get out of my contract.

 – About 3 months ago.

Have had two 2-year contracts with Frontier for business internet and phone. The first one was quite seamless. The second 2 years, not so much!! They screwed up my contract signing, messed up the...

Have had two 2-year contracts with Frontier for business internet and phone. The first one was quite seamless. The second 2 years, not so much!! They screwed up my contract signing, messed up the payment amount that I was promised, and I've had 2 different times that either phone or internet was down for several days and they couldn't send techs out for several more days. Finally in July 2017, after many hours talking to them, I got someone on the phone that could help. I paid the promised amt from then until my last statement. I'm now being told that, after an audit, they are adding $20/mo to my bill because of the contract that I signed 18 mo ago."Why wasn't I notified of the increase?" I asked. Supervisor Trish says "you were in July 2017". Really??? WTF. That was only one of the irritating things that she told me! Needless to say I will be leaving them asap. Just not sure where to go. Not many choices in our area. That's the problem. No real competition.

 – About 3 months ago.

My contract with Frontier ended December 2018 and they charged me more than twice I paid for for the same Internet speed. Called customer service, retention department & their supervisor. They all...

My contract with Frontier ended December 2018 and they charged me more than twice I paid for for the same Internet speed. Called customer service, retention department & their supervisor. They all said that's the best they cannot adjust the rate. I cancelled the Internet service the next day and the customer service rep told me that she can keep my same rate as before. I told her too late because I signed up for Comcast with higher speed and cheaper price. These companies just provide promotional rate to new customers and don't care about the existing customers.
NOTE: Wait time to talk to a real person is always over 15 minutes. Just found out Frontier charge disconnection/cancellation fee.

 – About 3 months ago.

The MOST UNRELIABLE internet you will ever experience in your life. Do NOT count on this working every day, expect frequent random outages, and sometimes extended periods of time without...

The MOST UNRELIABLE internet you will ever experience in your life. Do NOT count on this working every day, expect frequent random outages, and sometimes extended periods of time without communication ability.

 – About 3 months ago.

OHIO... don't bother doing anything less than a formal complaint with the PUCO, don't do informal complaints its a waste of time. Ripped me off for $500 of work not done, said i had to have a...

OHIO... don't bother doing anything less than a formal complaint with the PUCO, don't do informal complaints its a waste of time. Ripped me off for $500 of work not done, said i had to have a phone working for them to come repair it, said they were here 2 times and were not, the story goes on for hours

 – About 3 months ago.

frontier communications the communications company that does not know how to communicate with the customer

problems with channel (RFD-TV) being deleted called tech support I was...

frontier communications the communications company that does not know how to communicate with the customer

problems with channel (RFD-TV) being deleted called tech support I was informed that I never had the channel in question funny I was watching recording of that channel before I called

That was the end I ended call and suggest the company close the service center due to the lack of training

Frontier keeps the employees and the customers in the dark and piles manure to solve problems

 – About 3 months ago.

The worst cable company i had every had to deal with. Their customer service department promises to correct your bill and every month an increase occurs. I was paying for things that i have never...

The worst cable company i had every had to deal with. Their customer service department promises to correct your bill and every month an increase occurs. I was paying for things that i have never ordered, they would promise to take them off and then the month later more charges were added. They also lied to me that I could keep my landline with a new bundle plan. Right now, i have no phone and partial internet, I have called for 4 days straight spend at least 5 hours on the phone with them, been switch from one department to another and know one knows how to get my phone fixed. Also, they put a lock on my phone number so that another company can't give me my old number until 1/23/2019 and they won't release it earlier.
Beware, when you choose Frontier, I was warn by other people but I had no choice, I was switched over when AT&T when out in my area.

 – About 3 months ago.

I have now been ON HOLD for over 5 hours trying to cancel a part of my package. Unbelievable....

I have now been ON HOLD for over 5 hours trying to cancel a part of my package. Unbelievable.

 – About 3 months ago.

When you are a loyal customer to @verizonfios for 7+ years, but frontier buys the fiber and decides to x2 your bill, while offering faster internet to your neighbor off contract for 1/2 of that.

When you are a loyal customer to @verizonfios for 7+ years, but frontier buys the fiber and decides to x2 your bill, while offering faster internet to your neighbor off contract for 1/2 of that.

#FrontierCares

 – About 3 months ago.

They are the worst internet provider ever!! I have to wait 2 weeks for a technician for the second time now in 2 months. We live in kind of a remote area but my neighbor directly across the street...

They are the worst internet provider ever!! I have to wait 2 weeks for a technician for the second time now in 2 months. We live in kind of a remote area but my neighbor directly across the street from me has high speed internet but I am however unable to get it because my driveway is too long for them to run service to me. I am ready to contact them and ask if I can pay to have them bring the lines to me.I HATE FRONTIER more than life!!

 – About 3 months ago.

Everybody wanna call and complain about how horrible frontier is, and then wanna day “ I knew it was terrible and I never should of got this” your right!! If it was so terrible and btw customer...

Everybody wanna call and complain about how horrible frontier is, and then wanna day “ I knew it was terrible and I never should of got this” your right!! If it was so terrible and btw customer service agents get paid way more than you think. LOL...

 – About 3 months ago.

Has anyone out there investigated these complaints with their state Attorney General or at the Federal level, or contacted their congressional reps? In the outskirts of Duvall WA we have no other...

Has anyone out there investigated these complaints with their state Attorney General or at the Federal level, or contacted their congressional reps? In the outskirts of Duvall WA we have no other internet option except satellite, however that service is ranked as poorly as Frontier's. Cable service not available. Comments?

 – About 3 months ago.

oh man, look at all these negative comments! The sad part is it is all TRUE. I know for sure Frontier has terrible customer service. Everytime I talk to someone from Frontier I feel so sorry for them....

oh man, look at all these negative comments! The sad part is it is all TRUE. I know for sure Frontier has terrible customer service. Everytime I talk to someone from Frontier I feel so sorry for them. So incompetent, scared, low paying dead end jobs, getting yelled at by customers and supervisors daily!!! I try my best to give them a chance, but I always end up wanting to give them a good a$$-whooping. Shady company. I never get a straight answer. Cheap prices, but you pay for what you get. I'm gonna stick with Xfinity or ATT. Cost more, but at least they TRY to be professional...

 – About 4 months ago.

WORST COMPANY EVER!! Have been waiting for a phone install for over 8weeks, had two appts and they never showed. Unfortunately its the only phone service available to us in rural west virginia. Lying...

WORST COMPANY EVER!! Have been waiting for a phone install for over 8weeks, had two appts and they never showed. Unfortunately its the only phone service available to us in rural west virginia. Lying crooks!

 – About 4 months ago.

Whomever is running this website is an idiot. This is not a private company, it is publicly held and listed as FTR. ...

Whomever is running this website is an idiot. This is not a private company, it is publicly held and listed as FTR.

 – About 4 months ago.

We have been calling for about two months now to cancel the service. All equipments were sent back over a month ago but still keep getting bills. They said we didn’t have a cancelled order number...

We have been calling for about two months now to cancel the service. All equipments were sent back over a month ago but still keep getting bills. They said we didn’t have a cancelled order number (how would we know that we needed to get one). They had to look into all the conversation notes. Anyway, until today it’s still not resolved. Three weeks ago they said they had to submit for approval because the bill was over $100. Now they said they had to submit request for escalated approval dept. it’s really ridiculous how this company handles business. I don’t want their service even if it’s free. Not worth the nightmares.

 – About 4 months ago.

$50 month apparently equals 400kbps...

$50 month apparently equals 400kbps

 – About 4 months ago.

Paying outrageous costs for "6Mbps High Speed Internet".

Here is the records.

Highest speed seen ever - 1 Mbps

Highest speed seen on occasion - 700...

Paying outrageous costs for "6Mbps High Speed Internet".

Here is the records.

Highest speed seen ever - 1 Mbps

Highest speed seen on occasion - 700 Kbps

Average speed 400 Kbps



Do I need explain more?

 – About 4 months ago.

frontier sucks ass, the customer service is god awful, they made an appointment for a week, its been 15 weeks......

frontier sucks ass, the customer service is god awful, they made an appointment for a week, its been 15 weeks...

 – About 4 months ago.

They have put me on hold for over 3 hours. I've been transferred 15 times. Bastards....

They have put me on hold for over 3 hours. I've been transferred 15 times. Bastards.

 – About 4 months ago.

Internet goes out Dec. 26th till Dec.31st, I call in to ask why, no one can give me a reason as to why.
Internet Download Speed of 0.22Mbps when I am paing for 18Mbps, they cant even provide the...

Internet goes out Dec. 26th till Dec.31st, I call in to ask why, no one can give me a reason as to why.
Internet Download Speed of 0.22Mbps when I am paing for 18Mbps, they cant even provide the services I am paying for. Called to have a technician come out, they said it wouldnt be until Jan 8th, and that I will be charged for having a technician come out, which is bullshit because I am not the one causing these issues it is THEIR responsibility to provide the services I AM PAYING FOR, f%@k this company

 – About 4 months ago.

My phone service has been out since December 27, 2018. I have called three times asking for service, and was told it would be restored Saturday, December 29, 2018. When that did not happen, I called...

My phone service has been out since December 27, 2018. I have called three times asking for service, and was told it would be restored Saturday, December 29, 2018. When that did not happen, I called back and was told it would be restored by January 14, 2019. That is 19 days too long for myself, a severe diabetic, and my spouse, who has a heart condition with pacemaker monitored by her heart surgeon via Merlin. We are in a very remote area and must have a phone line for medical services. I also work from home as a farmer and need a phone in order to sell my hay. They have effectively cut me off from my source of income and from medical services for 19 days. That is unacceptable.

 – About 4 months ago.

Frontier has extremely bad packet loss on several IPs
Contacting support is a hassle and 9 times out of 10 will not solve the problem and just leave you with a headache....

Frontier has extremely bad packet loss on several IPs
Contacting support is a hassle and 9 times out of 10 will not solve the problem and just leave you with a headache.

 – About 4 months ago.

Internet is down. After multiple calls, they determine a tech needs to come out to inspect the modem. The soonest appointment is in a week. I sit here all day wondering where they are... so I called....

Internet is down. After multiple calls, they determine a tech needs to come out to inspect the modem. The soonest appointment is in a week. I sit here all day wondering where they are... so I called. Unusually high demand, and lack of man power, I’ve been bumped two days. I should have been notified, but wasn’t. They suck.

 – About 4 months ago.

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go...

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go f%@king bankrupt and end up in prison for stealing government funds that are suppose to be used for improving internet access & speeds!

 – About 4 months ago.

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go...

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go f%@king bankrupt and end up in prison for stealing government funds that are suppose to be used for improving internet access & speeds!

 – About 4 months ago.

After purchasing their highest level of service and paying for it, this year they stopped delivering the service but continued to charge full price. In good faith, I started working with them in July...

After purchasing their highest level of service and paying for it, this year they stopped delivering the service but continued to charge full price. In good faith, I started working with them in July to fix the problem.

Uncounted hours were spent on the phone, online and with tech visits to no avail. Frontier was delivering right around 38 % of the speed promised and I was paying for. Streaming was painful with constant buffering, games were impossible and computer work was agonizing.

So finally, in December, I threw in the towel and cancelled the account on Dec 6. They refused to do so. Because my billing cycle began on Dec 4, they want me to pay for the whole month, $72.00. Even though they did not deliver on their contract, they want me to abide by it.

Very, very consumer unfriendly.

 – About 4 months ago.

Frontier has terrible upload speed at 0.00mbps....

Frontier has terrible upload speed at 0.00mbps.

 – About 4 months ago.

I just got charged an early termination on a no contract account. Really angry. Not sure what to do as I deleting the chat transcript from my sign up....

I just got charged an early termination on a no contract account. Really angry. Not sure what to do as I deleting the chat transcript from my sign up.

 – About 4 months ago.

What a nightmare. I can't wait to switch from Frontier. Customer service is horrible. One month our Internet is ridiculously slow, the next we get dropped constantly. I can't understand how...

What a nightmare. I can't wait to switch from Frontier. Customer service is horrible. One month our Internet is ridiculously slow, the next we get dropped constantly. I can't understand how they stay in business. They truly don't care about customers.

 – About 4 months ago.

ecks dee dee dee dee this is the best website ecks dee because it talks about how much frontier sucks ecks dee...

ecks dee dee dee dee this is the best website ecks dee because it talks about how much frontier sucks ecks dee

 – About 4 months ago.

poo poo pee pee...

poo poo pee pee

 – About 4 months ago.

Frontier sucks so bad that when i used it I only got -0.498758972996576627826574 mb/s down....

Frontier sucks so bad that when i used it I only got -0.498758972996576627826574 mb/s down.

 – About 4 months ago.

Frontier sucks! We used to have it and it was terrible, we got like 2 mb/s download and 0.80 mb/s up. So happy that we are with Wave Broadband now. We get gigabit speeds! Frontier is by far the worst...

Frontier sucks! We used to have it and it was terrible, we got like 2 mb/s download and 0.80 mb/s up. So happy that we are with Wave Broadband now. We get gigabit speeds! Frontier is by far the worst internet provider in the world. It feels like using dial up.

 – About 4 months ago.

Awful. Just awful. ...

Awful. Just awful.

 – About 4 months ago.

Oregon - Today I received a form titled "Oregon and Washington Positive Identification Form." The form REQUIRES my social security number, or a COPY of my drivers license, or BIRTH...

Oregon - Today I received a form titled "Oregon and Washington Positive Identification Form." The form REQUIRES my social security number, or a COPY of my drivers license, or BIRTH CERTIFICATE,or PASSPORT! Are these people high!?!?! I wouldn't give these idiots my cereal box-top points much less personal information! Since there was no cover letter or explanation as to WHY they "need" this info I searched online for an answer. I could find no legal requirement from either Washington or Oregon State, nor the FCC.

Go to hell Frontier! I HARE HATE HATE your crappy service, crooked business practices, and idiotic policies.

 – About 4 months ago.

I have had charter, comcast, metroDSL, CableWOW, and timewarner in the last 10 years..... somehow frontier takes the cake on the shittiest connection, and lowest quality support....

I have had charter, comcast, metroDSL, CableWOW, and timewarner in the last 10 years..... somehow frontier takes the cake on the shittiest connection, and lowest quality support.

 – About 4 months ago.

I was a Verizon customer who was off contract when Frontier took over our service.

I contacted Frontier after they took over and asked to renegotiate my services to lower the cost. They...

I was a Verizon customer who was off contract when Frontier took over our service.

I contacted Frontier after they took over and asked to renegotiate my services to lower the cost. They offered to do so, giving me numerous "discounts" as a part of signing up. When I got my first bill with the new "discounts", I ended up paying MORE!

I called them and questioned the new charges with my "discounts" they offered to help me "work things out" and lower my bill - again. I declined. A few months later I dropped Frontier for another service provider.

Be aware!

Frontier has a policy of charging for a whole month at the time of cancellation - that is, if you cancel on January 3, you're still on the hook for the whole month of service, even if you surrender your equipment on that day.

If you pay a prorated amount only, they'll send the balance out for collection and harass you over it.

 – About 4 months ago.

So my father passed away and I sent a letter asking Frontier to cancel the subscription, send me a box to return the equipment, note change of address and send the final statement. After receiving a...

So my father passed away and I sent a letter asking Frontier to cancel the subscription, send me a box to return the equipment, note change of address and send the final statement. After receiving a second statement, I sent a second letter. Upon selling my fathers home, the buyer tried to connect to Frontier and they said I would need to call and cancel which I felt i did with two letters. However, I reluctantly made the call (Have had soon many bad experiences when I have called on my behalf in the past...will save that for another day). After talking with two different representatives, they said I would need to pay through the end of the year and would also be receiving an early termination penalty since my father signed a two year contract. I am speechless.

 – About 4 months ago.

Frontier is just another extremely corrupt company. It appears Verizon is their daddy and in some kind of arranged agreement, Frontier purchase all those area's for a big payout. Back room...

Frontier is just another extremely corrupt company. It appears Verizon is their daddy and in some kind of arranged agreement, Frontier purchase all those area's for a big payout. Back room dealings with huge payout's to management. But left subscribers to the junk called Frontier.

Frontier appears to be losing people on purpose and will probably declare bankruptcy. while making more millions for a few top execs. Its the American way in GOP land.

Its just a terrible run company and they cheat people constantly. Bills are just increased for no reason and nobody can fix it. It can take months and lots of wasted hours and maybe one can get it fixed. They rarely even know what internet speeds are available and sound insane on the phone. So, I think its just something Verizon thought of to dump what they didn't want, and make huge profits. Regulators will pass anything because they are dumb and paid off. What a mess something in the USA are these days.

 – About 4 months ago.

Frontier is a nightmare of a provider. I was paying $30/month for 100 FiOS for a year and moved to a new location about 15 minutes down the road a few months ago. They told me I could still get FiOS...

Frontier is a nightmare of a provider. I was paying $30/month for 100 FiOS for a year and moved to a new location about 15 minutes down the road a few months ago. They told me I could still get FiOS but only 50 (so half speed). Accordingly, they promised over the phone, my bill would be $10 less. After nearly a week of no service due to their negligence (they promised to send a tech out to my location to set it up and never did, so I wasted an afternoon waiting in an empty apartment for no one), when I finally got my service running and got my new bill, I saw that my bill had nearly DOUBLED. After spending hours on the phone, I was told numerous times that the information I was given about a $10 cheaper bill was wrong and that I was actually paying nearly double the money for HALF the speed. Absolutely unacceptable but they are the ONLY internet provider in my area, so I have no choice!

 – About 4 months ago.

I am a Frontier Employee and I agree wholeheartedly. Frontier is an equal opportunity offender. They don't care who they screw. They've been screwing customers for years and about 3 years...

I am a Frontier Employee and I agree wholeheartedly. Frontier is an equal opportunity offender. They don't care who they screw. They've been screwing customers for years and about 3 years ago they decided it was also OK to screw over their employees as well. They've cut US jobs just to hire vendors in South America and somehow they still get away with claiming they are US based. They stopped giving bonus' and raises' to employees but the Executives and Directors still get theirs. We used to have the opportunity to work from home, but now they make us come into the office every day. That is fine if you're just 10 min from the office, but most of us work in large metro areas and it's at least an 1.5 or 2 hour drive just to get into the office. They refuse to work with you if you have any type of family emergency. They have their chose few that they don't hold to the same standards. It seems like everyone from the CTO to Directors have a conflict of interest b/c they own a big chunk of the Vendor companies that we do business with. They never deliver on any of their promises. They constantly lie to customers and employees. They raise rates for no valid reason. I'm surprised they're not all in prison for insider trading or embezzlement

 – About 4 months ago.

Camden, Alabama: Frontier is all we can get outside the city limits and it suxs big time!!! Just ran a speed test .84 MPS. Is that blazing speed or what, speed test could not even register an upload...

Camden, Alabama: Frontier is all we can get outside the city limits and it suxs big time!!! Just ran a speed test .84 MPS. Is that blazing speed or what, speed test could not even register an upload speed. It should be criminal for them to take our money and not give service. I've tried looking for something else, all the satelite providers have just as bad reviews. What can I do? Very frustrated!!!!!

 – About 4 months ago.

Frontier has been an absolute nightmare. I received 1.5 mbps internet for 2 weeks and when I called frontier sent me a broken router that took 3 days to arrive. When I called and spent 3 hours on the...

Frontier has been an absolute nightmare. I received 1.5 mbps internet for 2 weeks and when I called frontier sent me a broken router that took 3 days to arrive. When I called and spent 3 hours on the phone with support they finally sent a new router. Then instead of expediting the box for my trouble they sent it ground. I then received 3 big boxes from frontier. 2 different internet routers. 7 coaxial cables. 1 tv box( I've never received tv service) an internet modem and 3 packs of other junk. None of this was ever ordered by me. I canceled my service from my frustration and your company still is charging me $26 for service I never received. Come to find out from billing that I have been paying for TV service I never ordered or agreed to. and have been paying for years. Shows on my bill and FIOSQIPHDSTB. Are you kidding me?? This is a scam of a company. I called spectrum, they were at my house next day.

 – About 4 months ago.

After a full year contract, pay every bill, canceled at the very last day as they told me to, they charge me 9.99 cancellation fee. WTF....

After a full year contract, pay every bill, canceled at the very last day as they told me to, they charge me 9.99 cancellation fee. WTF.

 – About 4 months ago.

it took me god knows how long just to load this website, thanks Frontier!...

it took me god knows how long just to load this website, thanks Frontier!

 – About 4 months ago.

I hate Frontier more than anybody can hate anything. Such incompetence. Much unethics....

I hate Frontier more than anybody can hate anything. Such incompetence. Much unethics.

 – About 4 months ago.

Frontier is terrible. Internet has been in and out....

Frontier is terrible. Internet has been in and out.

 – About 4 months ago.

Two appointments they missed, never showed never called and then told me the rescheduled appointment didn't exist, 12 hours of waiting at home, three hours on the phone and no installation. Done,...

Two appointments they missed, never showed never called and then told me the rescheduled appointment didn't exist, 12 hours of waiting at home, three hours on the phone and no installation. Done, sticking with Cox. Frontier's customer service deserves the horrendous reputation. I have worked customer service all my life and never have I experienced such total disregard to the customer's needs. Appalling, disgraceful. We opted to continue to pay an exorbitant monthly fee with our present carrier over this company's disgraceful service.

 – About 4 months ago.

I just cut the cord with Frontier! As punishment for not agreeing to another "contract" with them they raise your bill monthly between 30 & 40 dollars. This month was the straw that broke...

I just cut the cord with Frontier! As punishment for not agreeing to another "contract" with them they raise your bill monthly between 30 & 40 dollars. This month was the straw that broke the camels back! Already have had my internet changed over to Xfinity. Have cancelled my account effective Jan 3rd. This company has no regard for the people who have been loyal and kept them in business. It is all about the money.

 – About 4 months ago.

This company is pure garbage. I wish zero stars was an option. I called to set up internet nearly a month ago. I was told I would be getting 12Mb/s which i was already kind of disappointed about,...

This company is pure garbage. I wish zero stars was an option. I called to set up internet nearly a month ago. I was told I would be getting 12Mb/s which i was already kind of disappointed about, because 12Mb/s isn't the fastest internet around. But they are the only provider in my area and told me that was the fastest available in my area so I reluctantly signed up.

They then proceed to wait nearly a month, and the day before install call me to tell me "Sorry your area doesn't have the right sockets for 12Mb/s and the best you will be able to get is 3Mb/s" ARE YOU KIDDING ME!? 3Mb/s is NOTHING. How is this company still in business offering garbage speeds like 3Mb/s My phone is easily 5 times faster than that.

Then after I expressed my extreme dissatisfaction with this speed or the fact that they waited until the day before install to tell me their speeds are actually 4 times slower than what they sold me, they said they would send a technician out to see if the speeds here could be upgraded, and I would here back IN TWO DAYS. You should have upgraded this area 10 YEARS ago, that's the last time 3Mb/s was a relevant internet speed.

Seriously you make me wait almost a month for hookup and then I have to wait TWO DAYS for a technician to come out to tell me if the original speed I was sold could even be made possible.

I HATE this company. The ONLY reason I even have to deal with this unprofessional sub par company is cause they have some sort of monopoly in this area and feel they can offer terrible service coupled with incompetence and their monopoly shields them from any competition taking customers.

I could tell you right now if ANYONE else offered service in this area I would go with them. I'm currently searching desperately for any other internet option so I don't have to have this HORRIBLE company.

Seriously Frontier, you are the WORST. You deserve to go out of business.

 – About 4 months ago.

Frontier is one of the worst companies they do not care about customers. Would never have them if my HOA did not have the service from them. I am looking to go with ROKU and SLING and get rid of their...

Frontier is one of the worst companies they do not care about customers. Would never have them if my HOA did not have the service from them. I am looking to go with ROKU and SLING and get rid of their TV service. Way to expensive for what you get. SLING works great and cheap!!!!!
SLING.

 – About 4 months ago.

Please cancel my account !!!!!!!!!!!!!!!!!!
I had your Frontier Internet “installed” in May 2018. After many visits from your technicians and the person who was to bury the cable, it was up...

Please cancel my account !!!!!!!!!!!!!!!!!!
I had your Frontier Internet “installed” in May 2018. After many visits from your technicians and the person who was to bury the cable, it was up and running in August, 2018. THAT IS FOUR MONTHS. I faithfully paid each monthly bill even though I was not receiving what I was paying for.
Since this is a summer home, I cancelled the service on Nov. 14, 2018 (Ref. Number 040904242) with someone named Megan. She had said do not pay that bill that I would get an updated bill since I wouldn’t owe the full $35.37 monthly fee.
According to your customer service rep, it took 2 weeks for you to turn off my service, Dec. 1.
I received a bill today for two months plus a late fee for a total of $79.74. This is purely disgusting!! So, I called your 1 800 921 8101. He tells me I owe the full amount and there is nothing he can do.
I’m going to pay the full amount but you should refund all of my payments since the beginning. I don’t know if it is your technicians/product/service but I have a difficult time see how you can stay in business. If I don’t get some sort of a refund, I will do everything I can to tell my story of this horrible experience.

I sent this to the CEO... no response yet

 – About 5 months ago.

I run my business from my home, 2 months ago they started throttling back my speed to 3 mpbs, I am paying for 6 mpbs. They said it was a mistake. they fixed. then 2 days ago it started again. so I...

I run my business from my home, 2 months ago they started throttling back my speed to 3 mpbs, I am paying for 6 mpbs. They said it was a mistake. they fixed. then 2 days ago it started again. so I called, they fixed it again. They also said they only guarantee speeds of 70% of your total speed. Ok, show we were that is in writing...Talked to 5 people, no answer, they could not find this in print. Another supervisor got on the line, and said we will get this going, he hung up on me when he transferred me.

So, I gave up, I paid for the 12 mpbs (my max, in small town 11 miles from Microsoft), I had no choice. I believe this is the plan to constant lower the speed to make you upgrade. Since they have been deregulated they can legally reduce your bandwidth and says its the network thats slowing your connection down. This is why all of us were against deregulating the internet service. So, I had to surrender for an extra $16 a month. I am sorry for all us moving forward, since frontier has 1.5 billion in debt (see 2017 article) they are going to keep squeezing us. Take care.

 – About 5 months ago.

The internet sucks so much ass that when It works it works fine but when it doesn’t we usually get 60mbps but when it doesn’t we get 1 to 2 mbps so f%@k frontier ...

The internet sucks so much ass that when It works it works fine but when it doesn’t we usually get 60mbps but when it doesn’t we get 1 to 2 mbps so f%@k frontier

 – About 5 months ago.

I just quit that horrible job after 6 years, they constantly tell us to lie to customer. Infrastructure is shit, they don't put any money in rebuilding or fixing customer repetitive issues. I...

I just quit that horrible job after 6 years, they constantly tell us to lie to customer. Infrastructure is shit, they don't put any money in rebuilding or fixing customer repetitive issues. I actually got wrote up by supervisor for escalating a ticket for a customer with a due date 1 month out. Constantly stressed out because we are told not to create tickets. Most agents hang up on you if you get angry, management doesn't care. A lot of agents hang up if you need a ticket put in place because metrics are affected for creating one. Underpaid and overly stressed and Harvey Mcreynolds a supervisor in Allen can eat a sick. I hate that company and I'm telling you now after working there for 6 years leave. Lol the slogan for employees that was given by management was SAVE FRONTIER, lol your asking your employees to save your company, pathetic and definitely don't know how to treat customers or employees. What a nightmare!

 – About 5 months ago.

I had my home phone temporarily suspended on 12-2-18 because I needed to sign an FCC form that states I will provide electricity, internet for my phone and that I will provide a backup battery in case...

I had my home phone temporarily suspended on 12-2-18 because I needed to sign an FCC form that states I will provide electricity, internet for my phone and that I will provide a backup battery in case of a power outage - as they don't want to be responsible if I can't call 911. I called Customer Service to have them explain this form before I signed it. I especially wanted to have them explain the battery backup. He told me it's an $11 battery that they can provide, but I don't really need to have it. I told him that 4 people in my house have cell phones, so backup battery on a home phone is not a concern. I signed form electronically & sent it back. Two days later, I still have no working phone. (Wow - if I was a person with no cell phone, I couldn't have called 911 if I had an emergency - and the FCC is worried about it). I started a chat room conversation on Frontier to solve problem. That is another frustrating process. They want to ask you (in separate responses) your home phone number, confirm your email and cell phone in case we get disconnected. I was at work and would prefer if they just answer & solve problem, as I don't have much time to waste. They ended up rebooting my modem and phone now works. Since they suspended the phone in the first place for some FCC rule, they should have made sure that those steps were done without me having to call.

 – About 5 months ago.

1. I had Frontier residential phone line and business Internet. I requested to combine them in one business bundle for the same price as for new customers. They agreed. I made order but a few days...

1. I had Frontier residential phone line and business Internet. I requested to combine them in one business bundle for the same price as for new customers. They agreed. I made order but a few days later they "changed mind". I decided to transfer phone number to another company. After that they again agreed to provide me this service for the requested price. Nevertheless they are trying the second time to charge me for the old price. I again called customer service today informing them that conversation is recorded. They _denied_to_talk_ with me. I am waiting for manager call.
2. Transferring residential phone number to a business service was terrible experience. Residential customer service answered they have nothing to do with business service and vice versa.
3. The same time I decided to change number of rented static IPs. At the scheduled date they disconnected service at 3 a.m. My web site went down. I spent hours on the phone trying to figure out a new setting. They reconnecting service just at 20:00.
4. English is not my native language. I have strong but understandable accent. I am living for more than 20 years in USA and worked for many IT companies including Microsoft. One operator tried to abuse me pretending she absolutely does not understand me - even simplest words like "one", "four", etc.

 – About 5 months ago.

These A**holes at Frontier CUT OFF ALL MY SERVICES WITHOUT NOTICE AND WITHOUT CAUSE!!

They acknowledge that my bill was paid timely and I have a zero balance due, but "Sir, your...

These A**holes at Frontier CUT OFF ALL MY SERVICES WITHOUT NOTICE AND WITHOUT CAUSE!!

They acknowledge that my bill was paid timely and I have a zero balance due, but "Sir, your service has been disconnected and we cannot explain why".

I asked the "Office of the President" why they cut all my services off last night, and I was basically told "The person I need to speak with has gone home".

I was supposed to have my telephone number ported to another carrier, so it seems as if this is Frontier's retribution. If a person leaves for one service, cut off ALL services and the hell with them.

The "Office of the President" is nothing (IMHO) more than an extension of the rip-off that is Frontier, and they staff it with glorified collection agents.

When I demanded my service be reinstated because I am NOT late on my payment (which they, and the billing department acknowledged), these jerkwads told me "If you want service, you'll have to undergo another credit check, but I can try to work around that. Then we will assign you a new telephone number, and we can then put in a request to see if we can get your old number back."

As the British say, I'm GOBSMACKED!!

Frontier has no right to discontinue service without notice. Their Terms of Service state that they must give 30 day's notice...but they gave zero notice.

I am disabled and rely upon a medical "panic button" in case I fall, etc.. but that is not working since Frontier disconnected my entire account and all services.

Some of you may think "He must have done something to get his account disconnected". The answer to that is "NO...I did not!"

All I did was to ask to port my phone number to another phone carrier.

The bigger joke is that Frontier tried to convince me that "You also ported your TV and Internet".

We all know there is no such thing as "Porting TV and Internet", there is no law, no regulation, etc.. and only telephone service and telephone numbers are covered by "Porting" law.

I honestly feel this calls for a complaint to the FCC and also perhaps to an attorney to take Frontier to arbitration.

Disconnect all services to an elderly disabled person? Really?

Frontier is the worst company in the history of ISP's and other services.

They refuse to re-negotiate contracts and it appears they are vindictive and as reprehensible as everyone else here feels they are (again, that is my personal opinion).

God bless all of you who are dealing with this sham of a company (and even if you aren't...God bless you, as well!)

 – About 5 months ago.

These people act like they don't WANT to be in business! No concept of "listening" to the caller....just reciting the replies from their screen. It is so dang frustrating trying to...

These people act like they don't WANT to be in business! No concept of "listening" to the caller....just reciting the replies from their screen. It is so dang frustrating trying to reason with any of them. Then I read online about lawsuits against them for some of their billing practices. Now I know why. And don't get me started on the Better Business Bureau....what could they use lower than F??

 – About 5 months ago.

yup...

yup

 – About 5 months ago.

My Frontier FIOS internet in Sarasota has degraded from the 150 Mbps download speed that I pay for to a DSL-range speed between 10 and 20 Mbps. This has been going on for about a month, just a few...

My Frontier FIOS internet in Sarasota has degraded from the 150 Mbps download speed that I pay for to a DSL-range speed between 10 and 20 Mbps. This has been going on for about a month, just a few months after Frontier jacked up my monthly bill by another 20%, (the second 20% increase since Frontier took over the Verizon network in Sarasota two years ago.) Now I'm paying almost twice as much for a small fraction of the internet speed.

Frontier's phone Tech Support is horrible. They say the problem is at my location, not with its network. They claim the problem is with my router's firmware being out of date and I need to manually upgrade my firmware. However, the Frontier website says router firmware is automatically updated over their network, and the customer does not need to worry about this. The website provides no instructions for a customer to update his own firmware and no way to download a firmware image file that is necessary to do this.

The online chat for tech support on the Frontier website is a big zero. I can't even start a chat session. .

 – About 5 months ago.

My letter to The Office of the President Frontier Communications:

To Whom it clearly does not concern:


Poor service, broken promises and gross incompetence. Nefarious...

My letter to The Office of the President Frontier Communications:

To Whom it clearly does not concern:


Poor service, broken promises and gross incompetence. Nefarious billing practices and unauthorized hidden charges. Exorbitant billing increases at every turn. Bogus promotions that arbitrarily cease to exist. Non existent customer service and customer appreciation. THIS is the legacy of Frontier Communications. A company that prides itself on offering the most barbaric form of customer service on the entire planet. Frontier customer support representatives are world class dilettantes with a penchant for humiliating and terrorizing well meaning customers. Customers who are attempting to solve problems and resolve issues. They would much rather yell and scream at a customer over the phone than provide a sound solution or a reasonable alternative. Threatening customers with bodily harm and violence is completely acceptable behavior and common protocol at Frontier Communications.



Here is a direct quote from one of your 5 star employees; “The irate out of control customer’s who call us for support are the ones that make our day. We look forward to each and every one of their calls because they help to make the day pass quickly and they provide good entertainment. We absolutely thrive on the confrontation and on their anger. The rush is awesome it’s like a drug I swear. The more they lose it the more we would love it and the better we would “get off”...... At lunchtime we would compare notes with one another and see who had the most pissed off customer of the day. We would even tag certain distraught customers and give them nicknames like “Mr. Stinky Pants” or “Grumpy Grand Pa” etc. I made one old bitch so angry that she peed her pants and then started crying like a little baby. We named her “Granny Depends”


WOW! A real class act! How far does this terrorism go? This crap really needs to stop! The consequences of this type of irresponsible behavior could be life threatening to certain customers who are sensitive, elderly, mentally ill or those who have health issues especially cardio pulmonary conditions. This is a very sick and dangerous game to play with people. Purposely upsetting people is malicious intent that may cause serious harm or even death. How many lives may have been cut short by poorly trained, malicious and careless Frontier customer support representatives? How many? I sincerely hope and pray that Frontier will be held liable in the very near future for the injuries that they inflict upon others and for the lives that they so haplessly destroy.


After nearly 100 phone calls and 40+ unproductive hours spent on the phone with Frontier over the past 18 months I have learned a few things. None more important than this; Frontier is incompetent to the Nth degree. Completely inept at every turn cross indexed to every single facet of this sadistic and worthless company. Frontier Communications is the absolute worst of corporate America. This is by far the most appalling, most disgusting company that I have ever had the displeasure of dealing with in my 57 revolutions around the sun. Your people are impossible to deal with. They are domestic terrorists. They are rude, unhelpful and completely incapable of solving problems or providing decent customer service. They show absolutely no respect towards the customer. There are no resolutions at Frontier. All issues and grievances go unresolved and this just speaks volumes about what a total and complete piece of garbage this company really is.


Now let us talk about the inferior and failing Frontier Communications DSL Internet service infrastructure here in Hampshire county West Virginia. It sucks! It sucks up one side and right down the other side. The problem with DSL(Frontier) is that some of the phone lines out there are circa 1920. Also, there is not enough twisted pair phone wire to serve every customer who subscribes to Frontier. In order to process DSL signals over copper phone lines, sophisticated algorithms are employed to overcome the inherent limitations of antiquated analog wiring. These copper wires were originally designed to deliver simplistic analog signals for telephone communication. Copper wiring may not be the best choice to package and deploy complex and tedious digital signals used for today's high speed internet. You can easily deploy DSL over an existing coaxial cable or fiber optic cable network. We need more fiber optic cabling and less twisted pair wiring. Frontier just keeps putting band aides on the problem by adding more compensating equipment to the system, and by routinely writing additional algorithmic software code to make up for the lack of bandwidth. Frontier is charging way too much money for inferior internet service that is plagued with technical issues and offers low end performance.


I have completely had it with Frontier. My neighbors here all share my feelings. Frontier is hated with a passion in these parts. Your name is “Mud” around here. You treat your subscribers as if they were made out of plastic. I have been threatened with physical violence by your reps, spoken to in a very abusive manner and completely disregarded as a valued customer on every single imaginable level. Frontier reps are very difficult to deal with and they are some of the most miserable people that I have ever encountered in my entire life. I feel sorry for them I sincerely do they are entirely misguided and very poorly trained. Their morale is very low and this becomes immediately apparent when one converses with them. They are very combative by nature and completely unwilling to compromise or show empathy towards their customers. They do not value honest customer input and feedback. In fact they take offense and treat it as a personal insult instead. Very unprofessional. I have no kind words to share and no praise to give them. They are truly sick and mentally deranged individuals who act with complete and total impunity. They have your approval to behave this way. They were poorly trained by example. They are very dangerous sociopaths and Frontier is to blame.


Shame on you Frontier Shame! Shame! Shame!


Congratulations Frontier! You have made it to the top ranking on the list of the 10 most hated companies in America.

 – About 5 months ago.

Just registered my second complaint to FCC over (complete lack of) Frontier service. Nearly impossible to get a competent customer service representative with typical wait times of 12-15 minutes to...

Just registered my second complaint to FCC over (complete lack of) Frontier service. Nearly impossible to get a competent customer service representative with typical wait times of 12-15 minutes to speak to a representative. After multiple cases of being told I was "not an authorized party on the account" in error, I made attempts to cancel service and was again told I was "not authorized." I've been lied to by Frontier personnel on multiple occasions with an utterly-insulting attitude from CS personnel and a real shame that the customer-friendly Verizon reputation was completely destroyed in FL by Frontier:-(
If left with no other option, I would buy a hotspot device and do without rather than utilize Frontier services again. Luckily, we have great options in Central FL other than Frontier:-)

 – About 5 months ago.

There isn't enough space on a server to hold my complaints about Frontier. They just can't run a business, administratively or technically. I wouldn't be surprised if hamsters on wheels...

There isn't enough space on a server to hold my complaints about Frontier. They just can't run a business, administratively or technically. I wouldn't be surprised if hamsters on wheels were actually running their power. If they weren't basically a monopoly in my area (we also have Spectrum, which is as bad), I'd get rid of them.

 – About 5 months ago.

We just filed a complaint with Frontier at https://consumercomplaints.fcc.gov/hc/en-us. We used to be a customer until we saw a Frontier rate online that was about half what we were paying. We called...

We just filed a complaint with Frontier at https://consumercomplaints.fcc.gov/hc/en-us. We used to be a customer until we saw a Frontier rate online that was about half what we were paying. We called Frontier to ask for that package but we were told that it was for new customers only, so canceled our service on 7/3 and turned in our equipment on 7/5. We received a bill on 8/2 through 7/15, called Frontier and were told it was a mistake and to ignore the bill. We received another bill every month for three months afterwards and were told (after at least an hour wait on hold each time) it was documented in their system as their mistake and they would fix it. Finally, we got a notice saying they had sent the bill to a collection agency. Frontier then said it was incorrect but we needed to call the collection agency to contest it and they would fix it, which we did. The collection agency just sent a letter saying that Frontier rejected our dispute. Now the collection agency is going to ding our credit rating if we don't pay this bogus bill.

 – About 5 months ago.

Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! No...

Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! No landline service for a week. Internet, every day since they took over from Verizon, it would read -no connection-. Trouble getting on-line to my bank to make payments. They sent out a tech twice, for nothing. He said we were sold a service that is not available in this area. Spend hours on the phone with them, zero solutions. Nothing but lies. In September Kathy, Frontier, said that everything was fine, they understood why we cancelled their service and $124.09 for breaking an unknown contract would be cancelled. Really, for a service we did not get. You can't file a class action lawsuit against them, because they say so. Today I got a letter from a collection agency. When will this end. It's disgusting that this company is allowed to continue with their kind of horrible service.

 – About 5 months ago.

November 2018

I was paying 81.00 mo for a single residential line. Found US Cellular "Home Phone" for $20.00 a month for same service. Changed on November 19th.
On Nov...

November 2018

I was paying 81.00 mo for a single residential line. Found US Cellular "Home Phone" for $20.00 a month for same service. Changed on November 19th.
On Nov 23rd, received a bill for service from Nov 6- Dec 10th @ $78.60. A whole billing cycle in advance. Nope they don't pro rate...screwed. I'm going to have to pay $78.60 for service between Nov 7 and Nov 19th. When I complained they just said it would be sent to collections. Really a lousy company with no concern for its customers...Just money.

 – About 5 months ago.

Frontier is a f%@king worthless provider! Worthless!...

Frontier is a f%@king worthless provider! Worthless!

 – About 5 months ago.

I have never seen a company that has the biggest disconnect with the customer service and the techs in the field. 1st. they shut my land line off without asking or me requesting it. It literally took...

I have never seen a company that has the biggest disconnect with the customer service and the techs in the field. 1st. they shut my land line off without asking or me requesting it. It literally took 5 total hours and me taking a day off work to get it hooked back up! They actually told me I never had a land line at my house! I have had a land line for 14 years with the same f%@king # and when they sent the tech out...(they never NOTIFIED ME) and he left a note on my door. I called them and they said *no one answered the phone* I asked what number they called and they said the # that I was trying to HOOK BACK UP!!! WHAT A BUNCH OF DOUCHE CANOES!!!!!!! TO TOP IT OFF AFTER THE TECH LEFT MY SHOWTIME WAS SHUT OFF!!! OF COURSE THE LADY ON THE PHONE TOLD ME SHE COULDN'T HOOK IT BACK UP AND THAT IT WAS SHUT OFF FOR NO REASON!!! f%@k

SHIT SHOW THE PERSON RUNNING FRONTIER SHOULD BE EXILED

 – About 5 months ago.

Frontier goes beyond sucking. I hate them so much. They used to be a good company. But that was 18 years ago. Now they SUCK. And the worst part is that they don't CARE that they suck.

Frontier goes beyond sucking. I hate them so much. They used to be a good company. But that was 18 years ago. Now they SUCK. And the worst part is that they don't CARE that they suck.

Where I live, I can only get Frontier. It's like being in hell, every single day.

 – About 5 months ago.

Frontier has created so many problems for the flow of my family's internet use. No one can do homework. No one can skype loved ones. No one can pay bills online. Because Frontier is ALWAYS DOWN...

Frontier has created so many problems for the flow of my family's internet use. No one can do homework. No one can skype loved ones. No one can pay bills online. Because Frontier is ALWAYS DOWN and their service is POOR.

 – About 5 months ago.

WE ARE ON OUR FIFTH MOTEM! WHENEVER THEY UPDATE THE FIRMWARE, IT DISRUPTS THE CONNECTION BETWEEN THE CUSTOMERS' MOTEMS AND THE IDIOTS AT FRONTIER, CAUSING THOSE CUSTOMERS TO HAVE TO GET NEW MOTEMS...

WE ARE ON OUR FIFTH MOTEM! WHENEVER THEY UPDATE THE FIRMWARE, IT DISRUPTS THE CONNECTION BETWEEN THE CUSTOMERS' MOTEMS AND THE IDIOTS AT FRONTIER, CAUSING THOSE CUSTOMERS TO HAVE TO GET NEW MOTEMS JUST TO HAVE GOOD INTERNET AGAIN. I WANT TO SEE SOME LEGAL ACTION. THEY ARE STEALING FROM US WITH SLOW INTERNET.

 – About 5 months ago.

Stay away from this horrible company! They have no clue what they are doing. Their left hand has no idea what the right is doing. I'd love to see some legal action or some way to get them out of...

Stay away from this horrible company! They have no clue what they are doing. Their left hand has no idea what the right is doing. I'd love to see some legal action or some way to get them out of our area for good!!!!

 – About 5 months ago.

I called at 8am on 11/19/2018 to complain about an internet outage that started since Saturday 11/17/2018. I spoke with a support rep that said there was an outage in my area and it would be fixed by...

I called at 8am on 11/19/2018 to complain about an internet outage that started since Saturday 11/17/2018. I spoke with a support rep that said there was an outage in my area and it would be fixed by EOD.

EOD rolls around and I call back in to get a status update and Shawn who I am now speaking with says there is no outage and never was! I give him the number first idiot gave me which is 364545AN and Shawn can't find that anywhere.

So I guess the first moron was just lying.

How can we get Frontier to go under/away? Voted out?

I'm considering just going all hot spot and picking up dish for some channels!

 – About 5 months ago.

Frontier customer service is not customer oriented. Called to cancel service and told no monies owed. Moved from Ca to Idaho and was told to take equipment to Idaho. They would send call tags. Never...

Frontier customer service is not customer oriented. Called to cancel service and told no monies owed. Moved from Ca to Idaho and was told to take equipment to Idaho. They would send call tags. Never got them. So called today. Was told I owe over 319.00 and they never got my new address. Said gal that i cancelled with gave me wrong info and needs more training.

 – About 5 months ago.

Worst company I have EVER DEALT WITH TOOK THEM OVER 1 1/2 YEARS to figure an problem I was having! Complete Incompetence!...

Worst company I have EVER DEALT WITH TOOK THEM OVER 1 1/2 YEARS to figure an problem I was having! Complete Incompetence!

 – About 5 months ago.

We were forced into Frontier after they took over Verizon Fios in our area. Let me tell you, after they took over, everything went downhill. I don't understand how or why, but our router would...

We were forced into Frontier after they took over Verizon Fios in our area. Let me tell you, after they took over, everything went downhill. I don't understand how or why, but our router would fail to download something via WIFI. We would call them or contact them and they always told us the same thing, "Unplug the Router, Leave it Off, Plug back in." This always fixed the issue, temporarily. But, then 20 minutes later it would happen again, especially with downloads or streaming. It would be so aggravating.

I contacted them and they had me do a bunch of troubleshooting stuff, flush the DNS and other stuff. Same problems would come back. I asked them to upgrade my router because it sucked and they wouldn't do it without a fee. I finally had enough this week and called Spectrum Internet. They set up a new router and so far everything is fine. F Frontier.

 – About 5 months ago.

...

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOF

 – About 5 months ago.

it sucks...

it sucks

 – About 5 months ago.

We live in upstate NY and, sadly, our only option is Frontier Communications. As we do not have cellular service at our home, we have both phone and internet plans. In all honesty, I am unsure which...

We live in upstate NY and, sadly, our only option is Frontier Communications. As we do not have cellular service at our home, we have both phone and internet plans. In all honesty, I am unsure which of the services is worse. We are FREQUENTLY without phone and internet, often for days or weeks at a time. While this has been common occurrence for over 3 years, we’ve only been able to successfully negotiate one bill adjustment. If you have options, I strongly recommend that consumers STEER CLEAR OF FRONTIER COMMUNICATIONS !!!!!

 – About 5 months ago.

Long Beach, California - Frontier took over Verizon and FIOS speeds are slow. My rate plan expired and am paying more per month with slower internet speeds. Supposed to be getting 75Mbs up/down....

Long Beach, California - Frontier took over Verizon and FIOS speeds are slow. My rate plan expired and am paying more per month with slower internet speeds. Supposed to be getting 75Mbs up/down. Running several Speed Tests show my uploads @ 25 - 35 Mbs and uploads @ 60 -70 Mbs. I download more than I upload so that doesn't help. Horrible service.

 – About 5 months ago.

I've had my router replaced 3 times in the last 3 years and my internet is still messing up. Frontier needs to get it together. Why should we pay for something that we can't even use most of...

I've had my router replaced 3 times in the last 3 years and my internet is still messing up. Frontier needs to get it together. Why should we pay for something that we can't even use most of the time?

 – About 5 months ago.

Frontier is horrible. DSL down every few days...for a few days. Frontier refuses to dispatch repair crews on the weekend. DSL down for days and days. ...

Frontier is horrible. DSL down every few days...for a few days. Frontier refuses to dispatch repair crews on the weekend. DSL down for days and days.

 – About 5 months ago.

Been like this for months. Our agony started during the strike. I am too tired to tell it all. It is just stupid that so much money goes to such poor service....

Been like this for months. Our agony started during the strike. I am too tired to tell it all. It is just stupid that so much money goes to such poor service.

 – About 5 months ago.

....

.

 – About 5 months ago.

I am getting fed up with frontier/Yahoo mail and google.this problem has been going on for 2 months. if I can't get the service I'm promised don't send me no bill.i need assistance on this...

I am getting fed up with frontier/Yahoo mail and google.this problem has been going on for 2 months. if I can't get the service I'm promised don't send me no bill.i need assistance on this matter soon.my e-mailed is jmouljr@gmail.com my cell number is 1 304 651 2998 or 1 304 651 9744.my name is James g. mouljr jr.why do you all make things so hard to get it fixed.I want the CEO president to call me.i am tired of this for over 2 months. tyvm. thanks 0

 – About 5 months ago.

Frontier Communications in FL is the absolute worst cable TV/Internet company in the USA. They have the worst, almost none existent customer service I have ever experienced.
I called to put my...

Frontier Communications in FL is the absolute worst cable TV/Internet company in the USA. They have the worst, almost none existent customer service I have ever experienced.
I called to put my service on extended vacation hold, in which billing for services stops until it's reinstated. I even got a service order confirmation number from the agent. Next thing I know, I get a letter from these idiots saying my account was terminated for lack of payment! Get on the phone again with customer service and of course my hold order is not in the system, can't find it so I guess you never called us! Please pay for all the services until the termination date plus $175.00 early termination fees for terminating the service!
Formal complaint to the state does nothing. State got me in touch with "executive customer service" at Frontier and these two fools don't want to reason to logical reason either. "I did not terminate the service you idiots did by your own admitted mistake" Well sir you still have to pay the termination fee!

Please people, DO NOT DO BUSINESS OF ANY KIND WITH FRONTIER COMMUNICATIONS!!!!

And if you already are because your service got bought by them, get out now if you have any other option!

If there are any class action lawsuits out there for getting screwed by these Aholes, please let me know so i can join.

 – About 5 months ago.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct...

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case???? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit". Today, 4/30, I called yet again speaking to a lovely supervisor in collections, (I refuse to pay my bill for service I do not have, till this gets resolved). She transferred me to a man in tech support, who disconnected me when I asked to speak to a supervisor? I called back once more and got Jasmin who even asked for my callback number. I answered all her questions and requested to speak to a supervisor in which she put me on hold than once again disconnected my call!!! Just today alone I spent 2+ hours and once more NO HELP!!! The customer service personnel have no clue on how working from home without internet impedes on my work. I go to starbucks to use the internet while I am billed at my home for NO Service!! Today, 5/2 I received my 3rd $30.00 D-Cell Battery case??? These people are clueless to what they should know about their products, conduct etc. I called Custom service for the 5th time in 30 days, only to get tossed around and offered unsolicited, the phone number to the office of the president! I called that number expecting as n elevated level of service and assistance. Boy, was I mistaken!!! I spoke to Jenny in the office of the president, who after looking over my account of all the mistakes Frontier had made, she advised me that," She was a single mother with two kids who when her own battery backup battery started buzzing, she went to a Batteries Plus store and bought a battery backup battery and fixed it herself" In other words, she was advising me that Frontier is not capable of sending a battery to me, I should go elsewhere instead of waiting for a simple service from Frontier??? That is some kind of screwed up advice from the Office of the President!!!! I have never been so offended and appalled by such a F**d up company as Frontier Communications. They should be closed down.
I just got off my 7th call to the President's office which is a joke as my issue due to Frontier lack of knowledge personnel, still is not close to resolution and now my service interrupted!! I miss Verizon!!!

 – About 5 months ago.

i am now with out internet service for the second time. currently at 70 phone calls as well as several to the office of the president.looking at 29 days out of 60 with out service.on three occasions...

i am now with out internet service for the second time. currently at 70 phone calls as well as several to the office of the president.looking at 29 days out of 60 with out service.on three occasions they said they were coming to fix the line. they never showed or called. the last tech i called the first time i lost service told me the was never any truck scheduled for my address.also received a text that they were coming to restore service on oct .1,however the text was sent 8 days later on the ninth.all they do is apologize and lie.

 – About 5 months ago.

Neighbors phone was out for 2 weeks, when frontier shows up they go to my property to work on it because the neighbors line runs right thru the middle of our yard and across a ravine that floods and...

Neighbors phone was out for 2 weeks, when frontier shows up they go to my property to work on it because the neighbors line runs right thru the middle of our yard and across a ravine that floods and where they installed another pedestal that is right in the flood line. After the guy left, OUR FREAKING PHONE and INTERNET stopped! I call frontier and explain how this should be part of the neighbors work ticket, so I don’t have to wait 2 freaking weeks to get them to fix our phones that their technician screwed up while working on their’s. Oh, no! I have to wait 2 freaking weeks too! It’s bad enough mine was knocked out by their idiot, but my other neighbor goes to call me that same morning and we find out his damn phone lines were taken out too! In total, my phone and 2 other neighbors lost their service after frontier’s tech fixed my other neighbors line! We all call in, and get a group work ticket, and still can’t get their azzes out any sooner! This is getting old! I’d say our phone and usually internet goes out about every 4 months, and it always takes them 10-14 days to fix it! This is ridiculous, and it’s getting to the point where I need to take this to the attorney general or utility commission and start raising hell for me and my neighbors! When there are many elderly neighbors that go thru this same bs, and it’s not like they can use a cell phone because there is no cell service where we live!

 – About 6 months ago.

So very discusted w frontier. They say they're all about the customer but not getting my phone line fixed for 2 weeks is absurd. Not a whole lot of choices when you live in the country. And...

So very discusted w frontier. They say they're all about the customer but not getting my phone line fixed for 2 weeks is absurd. Not a whole lot of choices when you live in the country. And filing a complaint is useless

 – About 6 months ago.

Love how CEO comp' for 2017 was $6.03m and targeted comp' for 2018 is $8.5m after the stock has been reverse split and still continues to crash. Absolutely terrible leadership. ...

Love how CEO comp' for 2017 was $6.03m and targeted comp' for 2018 is $8.5m after the stock has been reverse split and still continues to crash. Absolutely terrible leadership.

 – About 6 months ago.

Called 9/22 to say the service at tmy hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for...

Called 9/22 to say the service at tmy hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for the 8am to 12pm window, as the place is rural there is no cell service and since the Frontier is out no phone at the cabin. 1pm no tech, I drive 30 mins out to cal lthem and was told that the tech is running late but will be there, I drove back. 4pm no tech, drove home and called, was told the tech was denied OT so my appt was moved to 10/5, I asked to speak with a supervisor, he tells me I do not need to be there and most times it is a line outside the house but it will be fixed tomorrow. No tech showed the next day, I called and they tell me they have no idea what the supervisor told me and my appt is 10/5. I cancelled the service, 2 weeks later got a bill for $9.99 as a cancel fee, I called and was told sorry they can not help me, I asked for a supervisor, was actually told sorry they are very busy and can not help me anyway, after 20mins of waiting the same customer support person tells me she spoke with her supervisor who oked the zero balance. 4 weeks later guess what another bill for 9.99, called again and they have no record of me calling the first time and they will not change the bill even though I wasted hours of my time and a day from work. Poor company and will never use them ever.

 – About 6 months ago.

After being with Frontier since transitioned from Verizon I still have to fight with them annually about my rates and services. They are very unwilling to make any reasonable rate change and pretty...

After being with Frontier since transitioned from Verizon I still have to fight with them annually about my rates and services. They are very unwilling to make any reasonable rate change and pretty much tell you that their is nothing they can do. Very frustrating! Even if you tell them you have better rates with the competition they don't care. Unfortunately I only have Frontier and Spectrum in my area and satellite is pretty much a waist due to the weather. Being retired you are pretty much on a monthly budget and paying over $200 a month is unacceptable. Maybe I'm a little naïve, but I only have Basic Triple-Play Package (Phone Internet,TV) with Showtime package and seems a bit expensive. They want almost $100 for just internet. Being of a conservative stance with the Government I really don't want any more Government intervention into business, but this has to stop. The cost for TV/Internet and cell phones monthly is outrageous. Just saying . . .

 – About 6 months ago.

After 3 months I am still being billed after I discontinued service. They are now sending me to a collection agency. I shipped everything back in the boxes that THEY sent me. I am unable to get in...

After 3 months I am still being billed after I discontinued service. They are now sending me to a collection agency. I shipped everything back in the boxes that THEY sent me. I am unable to get in contact with anyone that can help me get this resolved.

 – About 6 months ago.

Last service call we had, a young newbie tech showed up. Tracked mud from his boots into our living room on our cream-colored carpet and up the stairs to the second floor. Then as he waited for...

Last service call we had, a young newbie tech showed up. Tracked mud from his boots into our living room on our cream-colored carpet and up the stairs to the second floor. Then as he waited for someone from Frontier to contact him, he plopped down on our couch without even asking and made himself at home, all the time with his muddy work boots still on, and presumably played games or something on his cell phone. The only reason I never complained to Frontier is because he reminded me so much of our grandson, so I didn't want to cause trouble for the young fellow with his employer.

 – About 6 months ago.

Why are we forced to go through Yahoo for our e-mail? I hate Yahoo. They are so left-winged and seem to get off on posting the most horrible, hideous sexual abuse "news" stories imaginable. ...

Why are we forced to go through Yahoo for our e-mail? I hate Yahoo. They are so left-winged and seem to get off on posting the most horrible, hideous sexual abuse "news" stories imaginable.

 – About 6 months ago.

Frontier ran a new fiberoptic cable through my property creating incredible damage to my yard yet tells me they do not have enough connections to give me Internet service. They're the only...

Frontier ran a new fiberoptic cable through my property creating incredible damage to my yard yet tells me they do not have enough connections to give me Internet service. They're the only provider in my area (south central MN).

 – About 6 months ago.

Our phone line has been down since Oct 21 2018, just called Frontier again and they said they could not get here until Nov 13 2018. So that will make it almost 4 week with no phone service. Because of...

Our phone line has been down since Oct 21 2018, just called Frontier again and they said they could not get here until Nov 13 2018. So that will make it almost 4 week with no phone service. Because of our location we have no cell service at our farm. In order to call 911, I need to drive a half mile to our farm store to make the call from there if someone is injured, sick or God forbid we have a fire. Please explain to me how this company can do business in this state with this kind of service.

 – About 6 months ago.

Sadly,...

Sadly,

 – About 6 months ago.

I live in rural wisconsin, the only internet available in my area is frontier. I've been with them for a long time both at my old house and new one. Both are extremely slow speed areas even though...

I live in rural wisconsin, the only internet available in my area is frontier. I've been with them for a long time both at my old house and new one. Both are extremely slow speed areas even though we are not far out of town. There used to be a local phone number to call but now no one answers. When we call to schedule a service tech to come out and deal with problems we have been having which consists of hundreds of disconnects a month and below 1mbs speeds, they schedule it and we take off work only for no one to show up. They dont call or leave any messages. When we call the 800 number back they tell us the ticket has been closed because the tech fixed something on the line. And it's all working fine now. But is not, it's the same problems. It has been 4 months now and we cannot get a tech to physically show up or call us. When they do come out it's like they wait down the road till you leave for work, zip in and leave a door hanger and zip out. I called the techs number on the door hanger and asked why he never called first like they said he would so we could be home and he said he didn't have our phone number. Really? After years of being with frontier you cant find our number which is in your data base and hasn't ever changed. Hmmm. Then after that one call to him he stopped answering when I try to get ahold of him to reschedule. Back to the 800 number and more no shows. Even when we get a text to be home from 8-4, we stay hone and no one calls or shows. I cant keep taking off work. We get different excuses every time we call. Told to reset router again and again. Change channels. Blah blah blah. We get offers to upgrade from 6mbs to 12mbs. Why would that help to pay more for 12 Mbs when we cant even get the 6 we are paying for now. And in the fine print they say it says "up to 6mbs". This is also true for the 12. What a scam. Anyways, still having problems and dont have any recourse since there is no main office number for our local building that I drive by every day.
I'm a hvac service tech and I wouldn't have a job if I pulled this kind of s@&#.
You have us over a barrel frontier, I hope you sleep good at night. I'd leave and go elsewhere if I could.

 – About 6 months ago.

I wouldn’t recommend them to must worse enemy. Absolutely terrible in the customer “retention” department. ...

I wouldn’t recommend them to must worse enemy. Absolutely terrible in the customer “retention” department.

 – About 6 months ago.

For the price we pay it would be nice if Frontier Communications would come into the 21st century to provide us with a decent speed internet connection. ...

For the price we pay it would be nice if Frontier Communications would come into the 21st century to provide us with a decent speed internet connection.

 – About 6 months ago.

You guys are correct. They never showed up, or called during my 4 hour appointment window. Fortunately, I saw this as a red flag and cancelled them, and stuck with my current provider. You...

You guys are correct. They never showed up, or called during my 4 hour appointment window. Fortunately, I saw this as a red flag and cancelled them, and stuck with my current provider. You snooze,...you lose.

 – About 6 months ago.

The techs from Frontier are not the problem. Those guys get crapped on because the engineers, managers etc throw them under the bus every time.

The only way to get the attention of...

The techs from Frontier are not the problem. Those guys get crapped on because the engineers, managers etc throw them under the bus every time.

The only way to get the attention of Frontier is to file a complaint with every agency you can....the FCC/FTC, state offices and municipalities. Frontier must respond to complaints filed with the FCC and State PUC.

I have had to file 2 complaints with the FCC. The fortunate part is that I ended up talking to someone more than just an customer service rep. They had to respond and, eventually, in both cases, I ended up getting what I requested.

The other avenue to go down is your congress and senate reps. In this day and age, internet access is not a luxury, it has become a necessity. Money needs to be made available to build a better infrastructure to support high speed access for everyone.

 – About 6 months ago.

I'm in California and my internet connection was arbitrarily stopped by Frontier. I spent an on the phone with them trying to figure out what the problem was. By the end of it, I'm switching...

I'm in California and my internet connection was arbitrarily stopped by Frontier. I spent an on the phone with them trying to figure out what the problem was. By the end of it, I'm switching to Spectrum. Thankfully I have that option.

 – About 6 months ago.

They increase my bill every freaking month I am so tired of it don't know what to do they suck they suck they suck I have nothing to do no changes but they increase my bill every month F them...

They increase my bill every freaking month I am so tired of it don't know what to do they suck they suck they suck I have nothing to do no changes but they increase my bill every month F them

 – About 6 months ago.

Worst customer service ever!!! I wouldn't recommend them to anyone....

Worst customer service ever!!! I wouldn't recommend them to anyone.

 – About 6 months ago.

$75 installation on first bill. No one ever mentioned a charge for install. That is stealing. Another charge for some "security bundle" I never asked for. Customer service can't remove...

$75 installation on first bill. No one ever mentioned a charge for install. That is stealing. Another charge for some "security bundle" I never asked for. Customer service can't remove the charges or cancel the unwanted bundle. That's a different department. Are you kidding me? How do people get away with this?

 – About 6 months ago.

Fairmont WV.
We have struggled with Frontier since the day we arrived here. We only had upload speeds of about 1.5 -2.0 MB for most of the time we have been here. Our 6 MB advertised rate for...

Fairmont WV.
We have struggled with Frontier since the day we arrived here. We only had upload speeds of about 1.5 -2.0 MB for most of the time we have been here. Our 6 MB advertised rate for "High Speed internet" was a joke. When the lawsuit went through a few years back they assured us they would drop our monthly amount to compensate the "much lower than advertised" rate. That only happened for a few months and disappered... As a good faith move they said they would "double our speeds"... We now have 2.7-3.0 MB download speed and pay over $40 a month!!!

 – About 6 months ago.

Verizon was great! Never had a problem now with frontier internet is constantly down, slow, unreliable. Last year on thanksgiving I experienced a complete black out and today my iPad is holding on to...

Verizon was great! Never had a problem now with frontier internet is constantly down, slow, unreliable. Last year on thanksgiving I experienced a complete black out and today my iPad is holding on to dear life trying to load this page. You can’t use a fire stick and an iPad at the same time whilst my bill is $120 a month for internet and phone. More than likely switching to spectrum thank goodness more options exist in southern CA.

 – About 6 months ago.

Hold on because this could get long...

First off I live in rural Ohio and have exactly one choice for wired internet, Frontier. Second the only service offered at the time was 1.5 Mbps...

Hold on because this could get long...

First off I live in rural Ohio and have exactly one choice for wired internet, Frontier. Second the only service offered at the time was 1.5 Mbps down.

In the first year we had many many issues even achieving 1 Mbps on a consistent basis. We would often encounter days of our service either being down or so slow/high latency that it made it useless. We searched and searched, contacted Spectrum to try to get something more powerful and reliable.

About a year ago I sent a letter to the President and was able to start a dialogue with Linda from the corporate office. I worked for a few months trying to establish a baseline of how horrible our service was and what it would take to get this rectified. In the end we found out that the switch in our area was actually unable to provide the service of 1.5 Mbps because they had oversold the area. In reality at best we could only get 1 Mbps at max speed. Also they were only able to handle a small number of concurrent connections without throttling others back.

With respect to changing our hardware or upgrading the circuit we were told that this would have to be submitted as a project. That meant that only if it was picked up and added to a schedule would we see any changes. Since this is a rural area there is no real option as it would not have a sufficient ROI.

Our solution is instead to pay for an "unlimited" cell plan and make our own router/modem to achieve speeds that allow us to function. This solution is about $100 more a month than what a comparable wired service would cost.

I kept the service for a few months as backup and recently cancelled. The kicker is they charged another month, plus a disconnect fee. I wasn't expecting a bill so I did not pay attention to the first correspondence. They then sent it to collections. I called to contest and ended up being told no other options to pay and then if I wanted to pay with a card it was another $5.

Overall a horrible company that preys on those that are left with no other choice than their service.

 – About 6 months ago.

3 weeks,no service( internet,tv, and phone) . Power supply box had short. They set a repair date and cancelled 2 minutes be fore wait time expired. Ex: 1-5 cancelled at 4:58. 2 more repair dates set...

3 weeks,no service( internet,tv, and phone) . Power supply box had short. They set a repair date and cancelled 2 minutes be fore wait time expired. Ex: 1-5 cancelled at 4:58. 2 more repair dates set ,2 more cancelled! Are you kidding me????
Done,Done and Done with these scam artists and morons!

 – About 6 months ago.

Garbage! So slow! Can't believe I pay for this! Makes me want to move......

Garbage! So slow! Can't believe I pay for this! Makes me want to move...

 – About 6 months ago.

My internet is so slow it would be quicker to have someone print out the entire internet and send it to me in boxes....

My internet is so slow it would be quicker to have someone print out the entire internet and send it to me in boxes.

 – About 6 months ago.

We signed up for Frontier in April 2018 as they are literally the only company available in this area. We were told that their top speed package would be able to stream all content on multiple...

We signed up for Frontier in April 2018 as they are literally the only company available in this area. We were told that their top speed package would be able to stream all content on multiple devices with no problems. HA! Even when every single device has wifi turned off we cannot even watch one show on Netflix because the internet is so slow. Speed tests always show that we are nowhere near the bandwidth that we are being charged for. How is that they can get away without even providing the bare minimum product that they claim they will provide? Their customer service is absolutely horrible. They're either rude, incompetent, or both, and they will hang up on you or put you on hold for hours. I am beyond frustrated with this company and hope that the multiple class action lawsuits and investigations by the state utility boards put them out of business or force them to change their ways.

 – About 6 months ago.

I f%@king hate frontier. Do you enjoy 37kbs a second when NO OTHER CONPUTERS ARE ON THE WIFI ALL I f%@kING WANTED TO DO WAS RELAX AND MAYBE PLAY SOME VIDEO GAMES ON THE RARE OCCASION THAT NO ONE ELSE...

I f%@king hate frontier. Do you enjoy 37kbs a second when NO OTHER CONPUTERS ARE ON THE WIFI ALL I f%@kING WANTED TO DO WAS RELAX AND MAYBE PLAY SOME VIDEO GAMES ON THE RARE OCCASION THAT NO ONE ELSE IS ON THE WIFI CAUSE THATS THE ONLY TIME I CAN AND I HAVE TO DO AN UPDATE WHITCH IS CURRENTLY AT THE SLOWEST SPEED EVER RECORDED. DINOSAURS HAD BETTER WIFI THAN THIS SHIT. THIS f%@kING UPDATE WOULD DOWNLOAD FASTER IF I WERE OFFLINE.

 – About 6 months ago.

im in california by the way, not our northern neighbors. spectrum was sued by NY attorney general, so why cant ours sue frontier? its not like frontier doesnt know what theyre doing....

im in california by the way, not our northern neighbors. spectrum was sued by NY attorney general, so why cant ours sue frontier? its not like frontier doesnt know what theyre doing.

 – About 6 months ago.

we had verizon fios first, then frontier takes over. we pay for 50 up and 50 down, with verizon we averaged low 40's both ways and now with frontier we average 10-12 down and 13 up! and this is...

we had verizon fios first, then frontier takes over. we pay for 50 up and 50 down, with verizon we averaged low 40's both ways and now with frontier we average 10-12 down and 13 up! and this is wired at that! frontier is a fricken crook, they wont even give us a new router, the rest of the world is on N and we're still on B,G...give us verizon back, they never capped us off!

 – About 6 months ago.

Frontier added their Internet Infrastructure surcharge fee back in March of 2018 ($1.99). Starting with the October 2018 bill it appears to have been increased by another $2 to $3.99 per month...

Frontier added their Internet Infrastructure surcharge fee back in March of 2018 ($1.99). Starting with the October 2018 bill it appears to have been increased by another $2 to $3.99 per month without any clear or obvious notice or explaination. I get simple DSL and a wired phone line. In 12 months my bill went from $68.03 to $76.03 (that $8 increase is a 12% increase in 8 months).

I am shocked at this, without any justification to consumers. They do it because they are all doing it and nothing is being done to clearly justify the fees, or rectify them if they are adding on fees to make money. I find it funny how deregulation is supposed to spur competition, but ends up just allowing everyone raise their rates instead (same as pharmaceuticals). Limited comp, one company sees another add fees so they add to match. The internet is a social necessity these days. The price we pay should be reasonable, justified, and watched for price gouging. 12% in one year is not reasonable without accountability or justification. At total yearly bill of almost $1k is not reasonable either.

 – About 6 months ago.

The modem they charge me for kept dropping connections. They sold me an upgraded "bonded" service, which I needed to be home for between 8-12 on a particular day.

I took a day...

The modem they charge me for kept dropping connections. They sold me an upgraded "bonded" service, which I needed to be home for between 8-12 on a particular day.

I took a day off work to wait for them. A half-hour after the delivery time, they call to say that they can't upgrade the service because they don't have available ports. Apparently this is a common problem.

So, I wasted a day off work and don't even have a working modem. They are actually selling things they can't provide and playing games with people's

It is difficult to believe that a company can do this to people. They also wasted money on their own tech. It is obviously not a well-run company, nor does it give a damn.

I think that Frontier operates in areas where there is no competition. We are considering AT&T cellular as an alternative.

 – About 6 months ago.

Ask the Kiger family in Colliers West Virginia about Frontier!!
They have a MEDICAL condition that according to Federal law requires an IMMEDIATE repair yet Frontier West Virginia simply gives...

Ask the Kiger family in Colliers West Virginia about Frontier!!
They have a MEDICAL condition that according to Federal law requires an IMMEDIATE repair yet Frontier West Virginia simply gives them EXCUSES!!
The Kigers have to walk a hundred yards down the road with a cell phone in order to call 911!!
And they are paying $80 dollars a month for service!!

 – About 6 months ago.

Frontier is the worst company that I ever used
for service . They are cheating and increase their prices every single month.
They cheat on my bills and overcharging for everything .

Frontier is the worst company that I ever used
for service . They are cheating and increase their prices every single month.
They cheat on my bills and overcharging for everything .
For your sake please avoid this company

 – About 6 months ago.

I call them Fronterror because any customer service call is!!
Every time you call, you get a different answer. AND none are correct. I just spent over an hour on the phone with them just to...

I call them Fronterror because any customer service call is!!
Every time you call, you get a different answer. AND none are correct. I just spent over an hour on the phone with them just to get a return label!! Was transferred over and over. No one seems to be able to do just a simple little task.

 – About 6 months ago.

The only department in Frontier Communications that even remotely conducts business efficiently and timely is their Billing Department. Your Cable, Phone, and Internet Services may SUCK, but you...

The only department in Frontier Communications that even remotely conducts business efficiently and timely is their Billing Department. Your Cable, Phone, and Internet Services may SUCK, but you ALWAYS get a bill on time and sometimes even quicker than scheduled!
I do admire companies that hire the handicapped and especially the mentally-challenged, but question Frontier Communications placing them in ALL of the upper-management positions. Another less-than- satisfied former customer.

 – About 6 months ago.

Frontier hasn't increased my available download speed since 2000. Yes, for 18 years I've been stuck with 3.4 Mbps down and 0.4 Mbps up. I've called countless times. I've had all my...

Frontier hasn't increased my available download speed since 2000. Yes, for 18 years I've been stuck with 3.4 Mbps down and 0.4 Mbps up. I've called countless times. I've had all my neighbors call countless times. Always get told 'We're always upgraded our service in different areas so call back later and see' aka f%@k off. Seriously Frontier, put your big boy pants on and eat a dick.

 – About 6 months ago.

You operate like a roomful of morons. Your TV service is lousy with it's beaks and interruptions anytime, day or night. Trying to pay a bill on-line is a real hoot and a half as well. I will...

You operate like a roomful of morons. Your TV service is lousy with it's beaks and interruptions anytime, day or night. Trying to pay a bill on-line is a real hoot and a half as well. I will also add that your approach to customer's needs is crap!!! I am currently looking around for another provider; one that doesn't play games, isn't too greedy-like yourselves, knows what they are doing, take pride in giving good service-and not the shaft; like yourselves; and doesn't try to nickel and dime their subscribing core. To me, you are nothing but a garbage company. I go on line to pay a bill and what happens?? I have to keep on changing my password-every goddamned time I try. And if that isn't enough, you corral the customer into this little payment cost bullshit.
Well, I am sick of this shit. Perhaps one of your competitors would appreciate my business much more.

 – About 6 months ago.

Canceled my tv service, kept internet. They sent me a shipping label and box to send the old set top boxes back, which I did and kept the shipping label, thank God, which shows the return shipment...

Canceled my tv service, kept internet. They sent me a shipping label and box to send the old set top boxes back, which I did and kept the shipping label, thank God, which shows the return shipment was DELIVERED. They've had the STBs for 2 months and STILL have an unreturned equipment fee of $200, which they expect me to pay and then will credit me back. Yeah right, they got me w/ that line before for separate issue. WORST COMPANY EVER. I'm working on canceling my service as soon as I can. Also going to report to BBB and contact some news stations. I HATE frontier.

 – About 6 months ago.

Ongoing issues. Dropped internet connection constantly. Appointments set and then rescheduled with no alert after waiting all day. I was charged a second installation charge to upgrade my service to...

Ongoing issues. Dropped internet connection constantly. Appointments set and then rescheduled with no alert after waiting all day. I was charged a second installation charge to upgrade my service to correct the issue, only come to find out that that service was not compatible with my location, yet they refuse to remove the fee.

Every time I call I just get transferred around with no advisement that I am being transferred or put on hold. If I try to cancel they come up with all these fees I have to pay when they cannot provide me consistent service.

Worst company I have ever done business with. I would rather make a call to Comcast at this point, who up until frontier was the worst company to deal with

 – About 6 months ago.

I have been without internet service for one month with no hope in sight. Frontier sets dates for repairs (3 so far) and no one shows up, no one calls. I call back and have to start the process all...

I have been without internet service for one month with no hope in sight. Frontier sets dates for repairs (3 so far) and no one shows up, no one calls. I call back and have to start the process all over again but now I cannot get a firm date when someone will be out to make repairs.

Totally frustrated but stuck as Frontier is the only option I have for internet service.

 – About 6 months ago.

Paying for 18Mb Service which, at best, gets 50% of that down and the up speed is usually ~512Kb. Totally inconsistent and calling customer service usually eats up 90 minutes of your day which...

Paying for 18Mb Service which, at best, gets 50% of that down and the up speed is usually ~512Kb. Totally inconsistent and calling customer service usually eats up 90 minutes of your day which *always* results in the same eventual outcome "... we will need to send somebody out to take a look at it ..." (sometimes up to a week later).

If I had ANY other option I would definitely choose it.

 – About 7 months ago.

Crappiest internet I have ever had period. Dial up AOL was quicker than this....

Crappiest internet I have ever had period. Dial up AOL was quicker than this.

 – About 7 months ago.

The f%@king basterds at fronteir wont come out and fix the shit they created, at best i can get a 200 ping, all i want to do is play some f%@king vieo games but i cant even do that without lagging the...

The f%@king basterds at fronteir wont come out and fix the shit they created, at best i can get a 200 ping, all i want to do is play some f%@king vieo games but i cant even do that without lagging the f%@k out every 2 seconds, not to mention shit like twitch hardly works at all. If you have any option other than frontier take that for the love of god

 – About 7 months ago.

More like Rantoul Illinois smh...

More like Rantoul Illinois smh

 – About 7 months ago.

Worst experience of my life. Frontier is garbage!...

Worst experience of my life. Frontier is garbage!

 – About 7 months ago.

Just when you finally get frustrated enough with the pathetic lack of service of Frontier Communications and you FIRE THE THIEVES, they invent formally nonexistent charges and bill you. The...

Just when you finally get frustrated enough with the pathetic lack of service of Frontier Communications and you FIRE THE THIEVES, they invent formally nonexistent charges and bill you. The Customer-Lack-Of- Service changes the charges on every call and if they turn me over to Collections, the Emancipation Proclamation will not mean anything, as I will OWN THEIR ASSES! Scott

 – About 7 months ago.

The below complaint originates from Los Angeles California, not Canada. Where Canada came from is a mystery. ...

The below complaint originates from Los Angeles California, not Canada. Where Canada came from is a mystery.

 – About 7 months ago.

I have been a customer of Frontier for many years. There DSL internet drops multiple times a day, at times every 5 to 7 minutes necessitating a reboot of the modem which takes several minutes. If it...

I have been a customer of Frontier for many years. There DSL internet drops multiple times a day, at times every 5 to 7 minutes necessitating a reboot of the modem which takes several minutes. If it were "water in the lines" then why do I always get an immediate active line as soon as I reboot. The company's continued statements that there is "water in the lines" (as it has not appreciably rained in this area of California for 6 months) is an outright lie in my opinion, or, they cannot fix the connectivity problems, and, they offer no resolution nor explanation as to how to fix this never ending situation. My neighbors on the street are all equally upset with this internet service provider.

 – About 7 months ago.

Highly inept company, at the very least. Their " letter to the president " form is, in my opinion, a PR scam.

Poor internal communication between departments and divisions; ZERO...

Highly inept company, at the very least. Their " letter to the president " form is, in my opinion, a PR scam.

Poor internal communication between departments and divisions; ZERO accountability. Agents do not provide case numbers, emails confirming communication are not sent when promised. Call backs patiently and kindly asked for are promised but not placed.

I've worked as an IT consultant in southern california for over 17 years and prior to that worked a telephone support job which regularly required me to contact Internet Service providers on behalf of customers.

I have logged many dozens of hours, if not hundreds of hours, speaking with various Internet Service Providers in our region over the past 17 years. I can say that, perhaps next to AT&T's famously poor service within our industry, Frontier's residential service delivery is TERRIBLE. UTTERLY THE WORST. THERE IS NO ACCOUNTABILITY. Agents are very friendly, but it appears they have no power to do anything for you unless the situation is incredibly simplistic in nature, and there doesn't seem to be an effective escalation process for " weird situations " ( aka when their business f%@ked up and needs to sort it out internally in order for you to be helped ).

I'd rather be raked over the coals price-wise than be raked over the coals by an INEPT ORGANIZATION. If you think these guys are a good value, you may wish to re-examine your other options. The stress and wasted time and POOR COMMUNICATION AND ALMOST NO FOLLOWUP AT ALL, INCLUDING FOLLOWUP THAT IS PROMISED AND SCHEDULED.

AVOID IF POSSIBLE. BAD EXPERIENCES ARE LIKELY.

 – About 7 months ago.

Signed up for $64.99 service in May 2018. First bill was $379.56. Have been through HELL with customer service billing department month after month after month! I cancelled the service in September...

Signed up for $64.99 service in May 2018. First bill was $379.56. Have been through HELL with customer service billing department month after month after month! I cancelled the service in September 2018 because billing could never get it correct. They have the nerve to send me a bill for October 2018 for $625.15!!! I've never wished for a company to be punished as badly as this company deserves it. Frontier sucks!

 – About 7 months ago.

Yo f%@k them for real...

Yo f%@k them for real

 – About 7 months ago.

Would love to hear from anyone who has taken them to court. I got a bill, which I couldn’t check on because when they closed my account they disconnected all billing info, and called to 1) get a...

Would love to hear from anyone who has taken them to court. I got a bill, which I couldn’t check on because when they closed my account they disconnected all billing info, and called to 1) get a credit for not having service for two weeks before finally changing providers, 2) to find out why my bill had increase AFTER my account was closed. Nice woman (who didn’t work directly for Frontier) credited me for most of the time I didn’t have service, including removing the charges for the week AFTER I had changed providers. Now, a month later, I get a notice that I will be out in collections if I don’t pay the amount she credited for the services I did not receive. Truly, there needs to be a class action lawsuit.

 – About 7 months ago.

Internet drops out. Call in, the reset the connection on their side. The internet works for 5 minutes before it drops out. Call in again, the tech has 'never seen this before'. An on site...

Internet drops out. Call in, the reset the connection on their side. The internet works for 5 minutes before it drops out. Call in again, the tech has 'never seen this before'. An on site technician is scheduled for a week later, the soonest they are available. Switching ISP before they even arrive.

 – About 7 months ago.

This complaint is coming from Texas. It might say this location is Ottawa, Canada - but that is just another example of F'd up Frontier.

Frontier is the largest network of liars,...

This complaint is coming from Texas. It might say this location is Ottawa, Canada - but that is just another example of F'd up Frontier.

Frontier is the largest network of liars, incompetents, lazy-asses, and incompetents ever assembled under one company name. Yes, I said incompetents twice because they are just that bad. They can't fix a single problem - not a single one. I am convinced that their entire organization is laden with idiots, has-been techs, liars, and abject failures that call themselves human beings.

Whether it's internet connection speed, missing channels, absent DVR functionality - all they are capable of doing is send a reset signal to your equipment to reboot it. Thirty tries, thirty same results. Try something else - like diagnosing the problem - you incompetent piles of sh#t.

The last episode for us has gone on for well over a month, including their people saying we need new equipment, only to not receive any equipment, then when we call to find out where the equipment is, they say you don't need equipment. Customer service said the tech department is responsible for shipping out replacement equipment, then we talk to the tech department (after going through an hour of hell - just to get back to where we lift off) the tech department says customer service is responsible for sending replacement equipment. Classic finger point - where nobody is responsible. The tech department questions us as to why we think we need new equipment.... Hey numb-nuts, we NEVER asked for replacement equipment, all of that was your idea. All we know is that we have been dealing with the same problem (described in my first sentence) for almost 2 months.

Frontier has no right to be in the telecom services or customer services business whatsoever, for they don't understand their own process, programming, none accept responsibility and they are clueless on how their service / equipment works. If it's not in their script - you are screwed.

F them, and thank you


 – About 7 months ago.

We've been Frontier for 15 years for what amounted to approx $21k in monthly payments to them . Our box went out the other night and we were told it was going to be 7 days before they could come...

We've been Frontier for 15 years for what amounted to approx $21k in monthly payments to them . Our box went out the other night and we were told it was going to be 7 days before they could come out. 7 DAYS!!!

Well that was unacceptable. We contacted Spectrum who was able to come out in 15 hours and outfit us with a whole new system, for $80 less/month. Never again will the word "Frontier" be mentioned in our household. btw: I still think that $6.45 /per would be a good short.

 – About 7 months ago.

If a snail and Frontier Internet were in a race, I would put my money on the snail.... I can't remember a time when the Internet was this slow. Oh, wait; I can. It was the early 90's!! Let...

If a snail and Frontier Internet were in a race, I would put my money on the snail.... I can't remember a time when the Internet was this slow. Oh, wait; I can. It was the early 90's!! Let Comcast buy yous guys out, please...

 – About 7 months ago.

Well, where do I start........maybe 20 years ago. We live in rural West Virginia. 15 years ago I was told by Frontiers' Techs that our lines were lightning struck, damaged, and needed to be...

Well, where do I start........maybe 20 years ago. We live in rural West Virginia. 15 years ago I was told by Frontiers' Techs that our lines were lightning struck, damaged, and needed to be replaced. We have had problems with telephone service for at least 40 years. The service has been bought by GTE, Citizens, etc, and finally by Frontier. Our lines are old, and in need of replacement. Internet is terrible.......times out, drops out, unusable etc. Audio line is buzzy, hummy, with hums so loud you cannot hear. If it rains.....you're screwed. I don't know why the Public Service Commission fails to act against them. When do "we the customers" finally get the 21st Century technology and service that we pay "through the nose" for? Retired Broadcast Engineer.....

 – About 7 months ago.

This is ridiculous. I moved and called 3 weeks in advanced. They said they had to put it on hold until the owner of the house I was buying contacted them to move their service. She waited until 3 days...

This is ridiculous. I moved and called 3 weeks in advanced. They said they had to put it on hold until the owner of the house I was buying contacted them to move their service. She waited until 3 days before closing. I ended up losing 2 weeks of internet and tv and still had to pay for it! The stupid lady that lived her before got her internet 5 days before I did, even though I was on the phone with them at the exact same time she was! I know this because they told me. I never got a credit for lost service, they said it was still on at our old location so we had to pay for it.

After that, they disconnected us 20 minutes before superbowl when we were having a superbowl party. Some idiot decided to use our connection for someone else. We had to wait days for that to be fixed. (second time that happened to us!)

Now we are down once again and it will take 9 days to get someone out here to fix. I work from home. If they don't have enough techs that they take over a week to respond then they don't have enough techs!!!! This is not service, it is torture. Where or where is google internet???

 – About 7 months ago.

They renewed MLB Extra innings automatically without asking us. 4 months of back and forth and assurances that it would be taken care of and still nothing. We are now dealing with the state A.G. on...

They renewed MLB Extra innings automatically without asking us. 4 months of back and forth and assurances that it would be taken care of and still nothing. We are now dealing with the state A.G. on this In June cancelled our account and returned the equipment and we are still getting bills for unreturned equipment. They are criminal

 – About 7 months ago.

This place been f@#king me for years evertime it rains phone internet goes out call them. We will send someone out they came say nothing is wrong or we will fix it been years now f@#k them ...

This place been f@#king me for years evertime it rains phone internet goes out call them. We will send someone out they came say nothing is wrong or we will fix it been years now f@#k them

 – About 7 months ago.

I have the internet, tv, phone package in Connecticut. We had over 50 programs recorded on the DVR that simply disappeared on day. Now what ever is recorded either will not replay or plays a few...

I have the internet, tv, phone package in Connecticut. We had over 50 programs recorded on the DVR that simply disappeared on day. Now what ever is recorded either will not replay or plays a few seconds and locks up. Tech person cannot or will not tell me why this is happening but suggests that I check all the non-Frontier wiring in my house becaue the problem is there. That wiring has been in place for over 30 years and has worked up until three weeks ago. Also the tv picture becomes jumbled and jerky at about 11 PM each night. No reason given for this. I have been told to restart this, reboot that, all to no avail. I was even told to take one of the non DVR controllers and hook it up in place of the DVR. Guess what, the tv signal is fine. Seems to me that indicates a problem with the DVR recorder! Why not send me a replacement to see if that solves the problem? No, we no longer do that, I need a servcie call. Next available date for a call is two weeks from now. I told the person I will have Xfinity installed before that date and hung up.Our original cable company was Sammons Communciation, which was taken over by A.T $ T. for a while, then became U-Verse. U-Verse had some initial problems but worked to fix them. U-Verse then became Frontier and for the last three years there has been nothing but problems with the service. On to Xfinity.

 – About 7 months ago.

From one of the few incorporated towns in WV nevertheless they have worthless customer service reps and incompetent installation employees my 3 year old knew more about the setup than they did ...

From one of the few incorporated towns in WV nevertheless they have worthless customer service reps and incompetent installation employees my 3 year old knew more about the setup than they did

 – About 7 months ago.

Frontier is the absolute worst. We inherited this sh#tshow called Frontier when Verizon bailed out of the Texas market (thanks a lot Verizon, you suck too but at least Verizon fixed problems).

Frontier is the absolute worst. We inherited this sh#tshow called Frontier when Verizon bailed out of the Texas market (thanks a lot Verizon, you suck too but at least Verizon fixed problems).

After a period of stability (e.g., nothing was broken for more than 5 months), I dreaded the thought of calling them to increase my tv channels (to get more sports) and increase my internet speed (up and down). What a mistake to call them. My gut said eave well enough alone, but I still called them and they just simply destroyed the services that were working.

It has now been 10 support calls (each for 1.5 hours when we get them), three promises for replacement equipment (one of their "rocket scientists" said "you need all new dvr and settopbox equipment", orders it, and after 3 weeks it's still not here. I dread the thought of one of their tech's coming into my house. We have tried to believe that the low-levels are good people and will eventually fix my issue. In fact, some seem personable to talk to, but the net result is always the same regardless of how personable they seem - they leave you worse that they found you. In retrospect, it seems they do this purposely.

There is absolutely no common sense among them. It's as though the changes they do make are done solely to make the problem work, as if they are deliberate in their incompetence - like the want to destroy the shell of a company they work for. All of you are incompetent and you lie to customers so you can close your call tickets. You all deserve to be fired. I honestly hope Frontier senior management reads these reviews - because if they did, then maybe they would jump off their building to make the way for new management to replace them and begin fixing the problems, starting with your people.

Frontier, you suck. You, all of you, have literally destroyed a good network of equipment and services which all you had to do is "administer" and after 3 years you can't even do that. I hope you go bankrupt and your useless employees cross my path looking for a job - then, I can return the favor.

 – About 7 months ago.

Unless you know service techs you will probably never be satisfied. Terrorists would be easier to deal with than their customer service. If you can get service anywhere else, do yourself a favor and...

Unless you know service techs you will probably never be satisfied. Terrorists would be easier to deal with than their customer service. If you can get service anywhere else, do yourself a favor and don't do business with Frontier, there is a reason this site was created.

 – About 7 months ago.

They are trained to lie!...

They are trained to lie!

 – About 7 months ago.

Or its a faker website pretending to be frontier. I dont know which cuz everything is upside down. ...

Or its a faker website pretending to be frontier. I dont know which cuz everything is upside down.

 – About 7 months ago.

I am forced to have Frontier because no other providers are in my area. I have a landline (yes, I'm one of those people) and it is now down AGAIN. It's the 4th time in 4 months. I just got off...

I am forced to have Frontier because no other providers are in my area. I have a landline (yes, I'm one of those people) and it is now down AGAIN. It's the 4th time in 4 months. I just got off the phone with customer service. They said they can send someone to fix it SEPTEMBER 29TH. THAT'S 8 DAYS! They don't care if I'm out of phone service for 8 DAYS!
WHAT KIND OF COMPANY CAN STAY IN BUSINESS WITH THIS KIND OF TERRIBLE SERVICE AND WORSE CUSTOMER SERVICE?!
All the customer service reps will say is, "There is nothing more I can do." "This is the limit of my abilities." "Someone else has to escalate the ticket." "I can try to send a message to someone, but I can't guarantee anything."
This is not service of any kind. This is a bunch of people answering the phones doing nothing. It's like all anyone there can do is "pass it along" to someone else.
Does ANYONE actually do anything effectual at this company?

 – About 7 months ago.

f%@k FONTIER FIOS!!!! MOTHER f%@kERS ARE ROBBERS!!! They take your money but don't give it back when they f%@k your service. Had no internet for whole day and they say I have to call customer...

f%@k FONTIER FIOS!!!! MOTHER f%@kERS ARE ROBBERS!!! They take your money but don't give it back when they f%@k your service. Had no internet for whole day and they say I have to call customer service and speak with them, f%@king loop hole to make it harder for the customers.. f%@kin jack asses
And they make you do all the f%@king work too mother f%@kers. f%@k FRONTIER FIOS gotta change ISP AFSAP

 – About 7 months ago.

Youre complaining directly to frontier at this site. If you hover over the frontier communications sucks with the pic of the blonde lady on it you will see it changes to frontier. ...

Youre complaining directly to frontier at this site. If you hover over the frontier communications sucks with the pic of the blonde lady on it you will see it changes to frontier.

 – About 7 months ago.

Hands down the worst customer service that I have ever encountered. When dealing with them on any issue (service installation, restoration of service, correction of billing issues, cancellation of...

Hands down the worst customer service that I have ever encountered. When dealing with them on any issue (service installation, restoration of service, correction of billing issues, cancellation of service, etc.) it is IMPOSSIBLE to get the matter handled correctly the first time.

They can't get their story straight. I heard different reasons/excuses/recommendations each and every time I called. Often (in fact most of the time) the information provided is just flat wrong.

I dealt with them in each of the areas mentioned above. NEVER one time did the problem get handled satisfactorily. Finally, I canceled and went to a competitor (which also has a bad customer service reputation). They couldn't even handle the cancellation of service correctly.

Since leaving Frontier, my blood pressure has gone down several points. I'm glad to be rid of them.