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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 1,920 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 13 hours ago.

i agree; terrible company; terrible customer service; why did verizon sell its fios? they were light years better than these idiots....

i agree; terrible company; terrible customer service; why did verizon sell its fios? they were light years better than these idiots.

 – About 13 hours ago.

frontier service is the worst, speeds slowed, multiple channels dropped while proce increaed, on demand content slashed to bare bones and dvr function cuts off shows early and only allows one taping...

frontier service is the worst, speeds slowed, multiple channels dropped while proce increaed, on demand content slashed to bare bones and dvr function cuts off shows early and only allows one taping at a time. i am offically done and dropping them. tired of paying more for far less.

 – About 14 hours ago.

i've read quite a few complaints and i think my complaint tops them all!!! i've been dealing with a billing issue since may 2016 that i've been promised would be cleared up multiple...

i've read quite a few complaints and i think my complaint tops them all!!! i've been dealing with a billing issue since may 2016 that i've been promised would be cleared up multiple times. right now i am trying to get frontier to delete an erroneous bill of more than $8,000.00 for an address i haven't lived at in more than 9 years!!! some how with the transition from verizon to frontier my old address was communicated? as a result, a duplicate bill has been produced that i have never received. now frontier has transferred the pending balance to my account with the expectation that i should pay two bills? they are nucking futs!!!

 – About 16 hours ago.

ever since frontier took over fios in ca it has been awful. internet connection slower than i've ever experience as well as outages off the charts! and now they have the audacity to offer an...

ever since frontier took over fios in ca it has been awful. internet connection slower than i've ever experience as well as outages off the charts! and now they have the audacity to offer an upgrade at a price....god help us.

 – About 16 hours ago.

i live in the southern region of illinois.
where shit-tier has managed to monopolize (by some magical conf%@kery)
getting to the short of it. pathetic needs not said here. when they say up...

i live in the southern region of illinois.
where shit-tier has managed to monopolize (by some magical conf%@kery)
getting to the short of it. pathetic needs not said here. when they say up to x megabytes a second. they are f%@king lying. i get 6, f%@king 6 down and not even 1 mb up speeds. i can shit faster than their service can stream. constantly down. constantly down. if we have more than two phones or 1 other device attached at the same time. the junk f%@king service disconnects. red light death. goddamn i hate you frontier. f%@k you. everytime i call to get some answers. all they trained those poor people to do is try and sell me garbage to go along with their shit service. stop it. close the f%@king doors, clear out your shit and let a reputable service that knows what they are doing take over you f%@k

 – About 1 Day ago.

the only people who know anything about fios are the corporate reps in tampa fl. they work downtown not from home, ask for your reps corp id if they won't give it or it begins with a "v_"...

the only people who know anything about fios are the corporate reps in tampa fl. they work downtown not from home, ask for your reps corp id if they won't give it or it begins with a "v_" they are a vendor and either don't know what they are doing or don't have permissions to work on your account. i spent hours and hours on the phone before i figured this out. just call back if you get anyone else.

 – About 2 days ago.

they took away abc! just a ploy to raise rates when they eventually bring it back....

they took away abc! just a ploy to raise rates when they eventually bring it back.

 – About 2 days ago.

so frontier says (after months of wildly inconsistent service) to me that my poor service is due to the lines in my apartment building needing to be upgraded. now, i understand that wire gets old and...

so frontier says (after months of wildly inconsistent service) to me that my poor service is due to the lines in my apartment building needing to be upgraded. now, i understand that wire gets old and worn and needs to be replaced every so often. the thing is, this is not my problem as i do not own the building, i rent an apartment in the building. when i signed up, i was not told that the buildings wiring was out of date but they took my money really quick! when i first signed up (it was verizon at the time) the service was decent, or at least as decent as dsl can be. the worst part about all this is that frontier is my only option for internet. plus the concept of paying full price for partial service is killing me. they wont do a damn thing to help and just refer me to my building management, who then bounces me back to frontier!! i will leave if we ever get another isp option here or when i move out, and i will for the rest of my days make sure none of my friends/family use their service!

 – About 3 days ago.

i am in lakewood, ca. my ip address is now ottawa canada. why? frontier can't or won't tell me. they 1st say i have a static ip address then it changed to dynamic. my neighbor ip address is...

i am in lakewood, ca. my ip address is now ottawa canada. why? frontier can't or won't tell me. they 1st say i have a static ip address then it changed to dynamic. my neighbor ip address is pomona ca, 30 miles away. technicians taking 2 hour coffee breaks at starbucks on candlewood street starting at 5pm using a company truck which comes out of the lakewood yard located at 3770 industry avenue. this yard is where approximately 60+ field technicians report. this yard is at the very end of the long beach airport runway 30. 2 hour coffee break than takes truck back to yard. large pick up truck. he also wearing company uniform

 – About 3 days ago.

i am in lakewood, calif. 9 trouble tickets since april 1st 2016. last week. slow internet. i pay for 75up 75 down. was getting 8 up 11 down. call 8009218102. talk with idiots that know nothing and...

i am in lakewood, calif. 9 trouble tickets since april 1st 2016. last week. slow internet. i pay for 75up 75 down. was getting 8 up 11 down. call 8009218102. talk with idiots that know nothing and work out of their home. he wanted to test my line but i had to use my cell phone. told him i don't have one. then said i needed a new router although my router is 5 months old. he then stated he had to reset ont. then reset router. after he did that all internet went away as well as caller id. 3 days later a tech came out unannounced at 8am. brings new router. takes 10 minutes to install. cant get caller id to work. states his boss will take care of it as he is not allowed to do that. he leaves. i go to make a phone call. all i could get was a intermittent dial tone. my phone also would not ring. seems someone at this company decided to give me voice mail. i did not order it, now no caller id, can't be called. 3 days letter same thing. after talking to 6 employees no one can help, especiall provisioning that handles these problems. they closed at 5pm sat night (tonight) and won't be back till tuesday as mlk day monday. 4 states were involved with one call. no one seems to care, in fact one black female named tanja said she did all she could do. she would not let me talk at all, and when i told her to let me talk that she was in charge of the conversation. president dan mccarthy's phone number at corporate is 866 511-1523. valerie foster is his secretary. other number for him is 877 433-3806. ext 0001 or 0029. there is a jessica there who answers questions but is new. she states frontier responds in 12-24 hours. right! officeofthepresident@ftr.com is email of president. tell him what you really think!!! i have finally filed a complaint with the fcc as they handle frontier on the fios side.

 – About 4 days ago.

today, it's going on 35 outages. and that's a good day for frontier. unfortunately our government has done nothing to spur competition. as a result we only have one choice. and it's a...

today, it's going on 35 outages. and that's a good day for frontier. unfortunately our government has done nothing to spur competition. as a result we only have one choice. and it's a piece of crap company .... top to bottom.

 – About 5 days ago.

ticket was placed on 12/31/16, and it took until 1/13/17 for someone to come out, however on 1/11/17 the latency was over 2000ms, as well as a number of dropped packets, so i called to add that to the...

ticket was placed on 12/31/16, and it took until 1/13/17 for someone to come out, however on 1/11/17 the latency was over 2000ms, as well as a number of dropped packets, so i called to add that to the ticket, and on the day they were supposed to come, nothing was done about it, other than that that they said i was in a high connectivity area, meaning of course an area of high demand, or as everyone else calls it, congestion. also, according to the tech i spoke too, nothing seems to be wrong with the network for the area i'm in, and an escalation was put on the ticket for a repeat issue.

i have taken several screenshots of the command prompt where the ping test was run 50 times, once at 5 pm, and again at 3:40 am the following day. the average latency was 2198ms, and 14% in packet loss for the first one, and 2240ms and 4% packet loss for the second.

also, just for fun, here is a copy of my letter to the fcc that frontier never responded too.





my trouble with frontier began in 2010 or 2011. what happened was my speed used to run at 240 kb, and then one day it started to run at 140 kb, and that's where it has remained since. i have talked to one of the field techs at the time, and they said that there are people who have had 3 mb, 4 mb, and even 6 mb of service, and they have all been lowered to what mine currently is, so i seriously doubt that i am an isolated incident. about four or five months after that is when service began to slow down, so much in fact that, even at 2:00 in the morning, the latency was usually at 1200 ms with the lowest i ever saw it being about 800 or 900 ms. this kind of service made it so that instead of running at 140 kb which was the maximum allowable speed that i could get at the time, it would usually run at about 20 or 30 kb, and the best part is this would last for about the next three years. during this time i made a number of phone calls complaining about my service, and during that time, other than being told that it was due to congestion (which further backs up my claim that frontier communications does not care one bit about its customers, and all they care about is making as much money as they can on an outdated and overtaxed system), i was told a number of conflicting stories such as where one tech rep told me that they were upgrading the system, and then later, when i was talking to someone in texas, they straight up told me that there was no upgrading being done in the state of west virginia.
now, if there is no upgrading being done in the state of west virginia, then please explain to me what happened to that $42 million of internet stimulus money that frontier communications got which is peanuts compared to the $126.3 million they were given in 2010 to expand their internet coverage. from what i've read their job was to basically build a system that would allow competition in the area, and instead, all they went and did was build a system that would benefit no one but frontier communications, and the cherry on top is that the system they built could've been built by their competitors for about half the price, so you know that some frontier communications executive got his wallet padded as a result of this. it gets even worse when you realize that, at taxpayer expense, frontier did build a fios network, however the average consumer cannot take advantage of it, and of course, it is highly unlikely that any of frontier's competitors would be able to take advantage of the fios network as well since frontier has a reputation of running off competition, so i am stuck with frontier being my "best" option, which brings me back to the terrible speed that one can expect.
as you can imagine, when you're not the only one on the internet, and 1.3 mb is all you got and even then you don't get even half of that, it didn't come as a surprise that i eventually took out a second internet line. i of course was not too happy about this, and so i called frontier communications and complained about it to them, and this is how i managed to get a second internet line for free. while i wasn't entirely happy with this, i was somewhat placated a little bit, and for the most part i left things alone… until one day in the middle of july 2014 when they started charging me again for the second internet option. just to recap i was already paying $20 a month for internet, and now i am paying $16 a month for the second internet line, which brings my monthly bill to $36, a service that in other areas and for $14 more would've gotten you somewhere between 20 mb to 36 mb for the same amount of money. normally, yes, i would switch to a higher payment plan to get better internet, unfortunately for me, high-speed internet max, which delivers 1.3 mb, is the highest payment plan they got, while the one below that, high-speed internet light, is about 70-75 kb.
i have of course argued with the southern regional manager, rita griffith, about my abysmal service, and one of the very first thing she asked me was how did i get this number? i bring this up because, not only are tech reps not allowed to give the regional managers numbers to client so they can voice their complaints, but rita griffith has also went on to say that, if the public had their numbers, all they would be doing is answering phone calls, a statement that in itself is very telling when it comes to portraying frontier's level of concern when it comes to their customer satisfaction. if your service is so bad, that your customers would be hounding you during normal business hours, then that's kind of an indication that you got a big problem on your hands…giving your customers no recourse to voice their complaints however is not going to cause the problem to go away.
as insulting as the above is she manages to outdo herself when she says that there just wasn't enough people in the area to make upgrading the service worthwhile. this, of course, flies in the face of reality. if frontier communications system is already getting so bogged down that they had to reduce everyone's speed to 1.3 mb, and even then the system just kept getting slower and slower until you couldn't even use it most of the time (you literally had to be up at two in the morning to use it reliably), then please explain to me where all of these other people are coming from? also, how is it that you got people from new york, new jersey, and everywhere else moving into the state, and yet there isn't enough people to make upgrading worthwhile? also, from one tech rep, i was told that the line i was on stretched about 100 miles, so you know there is going to be quite the number of people on it.
the answer to this is quite simple… it's not that there aren't enough people, it's just that frontier communication doesn't want to spend any more money than it has to. why bother upgrading a structure when you're the only game in town? if people don't like the service you're providing then they will literally have to do without… there is no alternative, unless of course one goes by satellite, but at 200 mb a day, that is not really a reliable option, and yes, frontier communications tech rep has actually tried to push that on me on more than one occasion, a service that would not only be limiting in that i would have to pay $50 to download a $5 game, but playing online games such as world of warcraft would be completely out of the question. still, even if i didn't do online gaming, and i didn't have a daily bandwidth limit, there is however always going to be a monthly one, and it is usually set at 5 gb at the cheapest package… 10 gb is a joke in of itself if you want to watch netflix, or if you purchase games off of steam, and yes, i have actually heard frontier communications try and charge some of its unlimited internet customers more money if they went over a certain number of bandwidth consumed, and no, this wasn't a part of their contract, it was just frontier communications wanting more money which they tried to get by inventing a new fee ex nihilo, which is reflected when they said that 5 gb is more than enough for a single month, which as i have already stated, is completely untrue.
naturally frontier communications will defend themselves by saying that they are bringing internet to people in out-of-the-way areas, and that we should be happy for what we get. this same logic of course can be applied to selling a bottle of water for $100 in the middle of death valley. yes… i understand that is in out-of-the-way area, but when you're charging prices like this, and you know that you're the only game in town, do not kid yourself by saying that you are not price gouging your customers. while there was actually a piece of legislation in west virginia that would have helped to curtail frontier's abuse of their customers, and limit their false advertising by making it impossible to call anything beneath 10 mb as broadband, nothing became of it since this would have hurt frontier, and since frontier communications has a number of politicians in its pocket, the bill of course never amounted to anything.
now, just because i live out in the boonies, does not mean i should be taking advantage of, and treated like i don't matter. also, in the year 2015, the internet is needed for a variety of reasons, not just social and entertainment, but also for education and business. i personally have thought of running my own online business to get off of being dependent on social security by doing remote desktop support, however when you have only 18 kb for the upload, that is clearly not going to happen. when you're basically delivering a substandard amount of performance and charging high dollar prices on a populace who has no other alternatives how then do you expect them to compete in modern day society? i remember one person complaining about how bad the internet was, and how it was adversely affecting his business, and the responce he was given was basically "tough." also the magic words "up to" should not be an excuse for frontier communications to not deliver at least mediocre service.
if you watch any frontier communications commercial it will usually advertise speeds up to 6 mbits, something that is so far from reality, that it should be considered outright lying. this would be like a used car salesman's saying that all cars are up to 75% off, and then not changing the prices on any of the vehicles. technically said used car salesman has not broken the law since 0% is up to 75%, however what the average customer would have expected, and the actual reality of the situation being having so little to do with one another, how can you sit there and tell me that the used car salesman is not taking advantage of the people that he should be serving? also, if frontier can get away with delivering 20 to 30 kb of service, when the max speed i should be getting is 1.3 mb, which in itself is a joke (this is no longer 1990, and if it were, then i probably wouldn't be writing this), then by all intents and purposes i want to have it in my contract that i have to pay frontier up to 100% of what i owe them, which is to say, i expect to have free service for life.
speaking of contracts frontier communications actually has it in their online contract that you cannot sue them, which of course, has all the hallmarks of the corrupt corporation. if corporations are above the law, then following the same logic, that means i should open my own hotel, and when my guests are out of their rooms, go in and loot everything of value. i might as well do this, because if you read the fine print, it says that you, as a guest, cannot sue the owner of the hotel for any reason whatsoever, so whatever immoral crime i may commit is perfectly legal in the eyes of the law. if one follows that logic then how is this any different than hiring, for example, a contract killer? they got a contract don't they, so everything must be legal, right? even so frontier communications stipulation that you cannot sue them has shaky ground, given that not only is the clause online, but no written confirmation was ever given.
still, as bad as three years of 1200 ms latency was, in october 2014, things did improve, however it was unlikely that it was due to frontier communications, and more to do with the class action lawsuit that was filed in the state of west virginia. everything did run fine for a while until 8/1/15 when i started to experience about 46% packet loss whenever i ran a 50 ping ping test. i did of course make a phone call and report what was going on, however on 8/3/15, that's when the internet quit working altogether, and would remain off for the next three weeks.
the good news however is that the second internet line was able to connect to the internet again on 8/6/15, but connecting to the router was so bad, that i frequently had to restart the device just to be able to access the routers firmware, an issue that has more to do with the router than it is with the internet, and to this day, frontier has yet to send out a new router to fix the problem. as for the main internet line it stayed off with the dsl light in a constant blinking state, which means the internet light was never lit due to the router being unable to make a proper connection to the dsl line. a tech did come to the house later on to install service for a relative who is currently staying here, and while he was here, he did manage to fix the problem a little…the dsl light would now turn solid, and the internet light did light up, but the internet light would now be red, which means that i still wouldn't be able to connect to the internet.
still as bad as not having one of your internet lines working, and having to make do on a flimsy 1.34 mb connection divided up amongst everyone in the household, this wouldn't have been bad enough on its own if it wasn't for the constant lies i was told during the following three weeks. what would happen is, every time i called, they would usually tell me to wait 24 or 48 hours, and that it would then be fixed which of course never happened. 24 to 48 hours would pass, i'd call and tell them that it was still out, and they would deliver the same spiel about waiting 24 to 48 hours in order for it to get it fixed.
this got so bad, that one day when they told me that someone would be out, i kept calling them every two hours and asking where they were, and every time i did their response was always the same… just keep waiting and they'll be there. of course nobody showed up, and when 5 o'clock did come, i was told, surprise surprise, to wait another 24 or 48 hrs. at about the third week i was told by one tech representative that i had been put in about three or four common cause tickets which meant that every time something was resolved, i just got placed into a new group ticket. naturally this meant that my internet still wasn't working, so it didn't really do me any good at all. i just kept calling and telling them that it didn't work, and they would just keep putting me in a new group ticket that, when fixed, wouldn't benefit me in the slightest.
speaking of useless help there were actually two technicians that stood out the most when it came to concerning this. one actually suggested that i go to the library to use the internet while it was down, which by itself wouldn't be so bad if it wasn't for the fact that the library is a 40 minute drive one way, and second, if i was just going to go somewhere else for my internet, then what would be the point in signing up for it through frontier communications? the second technician actually stated that, while waiting for someone to show up, that it was my responsibility to actually be there to let them in.
while, under normal circumstances, this would be obvious, seeing as how this was the middle of the second week i straight out told them that what they were doing was absurd. they had an all day ticket open each and every time they said they would "fix the internet", meaning that, for the average person, they would've already missed a week and a half of work so far by just waiting on frontier to show up, which as i have stated earlier never happened, so the idea of missing more work days for the average person would've basically meant they would not have a job to return to by the time frontier got done.
the only reason that the internet finally started working again was more out of luck than it was on anything that frontier communications did. what happened was, while talking to one tech support guy, he suggested sending a replacement router. this, being frontier, didn't go as smoothly as one would expect. when talking to another tech support rep they noticed that the package was still marked awaiting to be shipped out… i don't remember how many days went by, but it had to be at least half a week or so. still, when the package got here, i entered in all my login information, and to my surprise, the internet actually started to work again. as you can imagine i was experiencing a mixture of joy and lividness…how can a company be so incompetent that they keep placing someone into multiple common causes, when the only problem is their router, and on top of it, keep stringing the same person along for about three weeks, which is made even worse seeing as how i kept telling each tech rep that i talked to the number of days that it has been off (one technician, after finding out that it had been off for two weeks, actually whistled when he heard this) as well as what the other technicians have already done.
this gets even more impressive when, after speaking to a technician, they would actually tell me that a survey was being sent to my email…think about that for a second. how in the world am i supposed to respond to it when my internet doesn't even work? also, given the number of technicians that i talked to, just how many of these surveys do you think i have at this point? this actually reminds me of the time where i called the internet help desk, and one of the things the person told me was that i was currently on ticket 100…that was about half a year or so ago as of submitting this, and i currently have no idea what the current number is.
the bottom line, however, is that it is safe to say that frontier communications is well aware of my complaints, especially when i have asked the tech reps, during moments of frustration, to look at my past complaints lodged and have them tell me if they noticed a pattern concerning the nature of my calls? speaking of which, even as i write this, two weeks after just having my internet restored, it is down yet again due to high packet loss. i ran a ping test on monday, and got 46% packet lost at 50 packets sent, so i called tech support and they said to wait till friday for someone to show up. when i asked them why i had to wait that long they said that was because they were overbooked as it was.
well i waited till wednesday, called and asked if they could make it on thursday, and they said they could. thursday, of course, came and went without anyone showing up, but i didn't worry too much about it because they would be here on friday. well friday came, and at about 1:30 i called and asked when they would be here, because i was wondering if i might have missed them, and i was told that three calls have been made that kept pushing back the appointment. the first call pushed it back to the 11th, the second pushed it back to the 14th, and the third pushed it back to the 17th.
also, as if this wasn't bad enough, things got even worse on 9/12/15 when the internet went out entirely, so i called frontier, and i learned that it was a group cause, and to wait until 9/15/15 for it to be fixed. by the time the date arrived for them to have the job done, as one can already guess where this is going, nothing was done, and to make matters worse, they said that no information had been entered as to what was causing the problem, so as far as i know this could just as well mean that the repair crew just sat around for four days doing nothing. how in the world do you take four days to do a job, and have nothing to report? the only good bit of news is that on 9/16/15 the internet finally started to work again, so it took a day longer than expected, but seeing as how this is frontier, i suppose even a day late is a step in the right direction. the only issue is that, while the internet works, it still runs at about 500-600 ms, and the internet speed has dropped to about 65 kb, so i'm right back to paying full price for less than half of the service i should be recieving.
still, other than experiencing a month of outage in a two month period, and experincing major slowdowns to the network, frontier has made the claim that they are working on fixing the problem which is in of itself most likely a lie, because this wouldn't be the first time or the last that i have been lied to by frontier. i have, of course, during momments of particularly poor service, been told by a tech that they are upgrading the network, which is why service happened to be bad at this time. even if i didn't have a relative who worked for frontier communications beforehand tell me right up that was a bald-faced lie, and that was the line they were told to feed customers who called when complaining about service, i could have figured out as much on my own despite having aspergers. through past experience, lying and taking advantage of their customers who have no other alternatives or options is all par for the course when it comes to dealing with frontier communications ever continuing dedication towards customer service, so here i am stuck with a service that seems to flip flop between varying greatly, to not working at all. to prove how bad network service is here are some ping test i took on 9/10/15 at 1:06 pm in an attempt to measure network performance.

packets: sent = 50, received = 29, lost = 21 (42% loss),
approximate round trip times in milli-seconds:
minimum = 36ms, maximum = 49ms, average = 37ms

as you can see the latency isn't an issue here...it's the packet loss. right now, for me, this means that the internet has essentially ground to a halt, and is completely unusable. during the night, at 2:00 in the morning, i get full speed (140 kb) without a single problem. to further illustrate what is wrong with the current service i am recieving, here is another ping test done the same day, just eight hours apart on 9/10/15 at 9:32 pm.

packets: sent = 50, received = 46, lost = 4 (8% loss),
approximate round trip times in milli-seconds:
minimum = 573ms, maximum = 842ms, average = 766ms

this time around what is happening is that i have gone from one extreme to the other in less than 12 hours. while packet lost is still an issue at 8%, and of course is going to cause further degradation of service, the more pressing issue is that the latency is more than half-way to the latency involved in using satellite internet. there is something seriously wrong here when a terrestrial ground based line has about half the latency as a signal that has to be sent from earth, to a satellite in outer space, and then sent back down to earth. terrestrially the latency should be around 150-200 ms with it being no higher than 250 ms or so for average network dependability...350 ms, while a high number for a land based line, should be considered the outer fringes of what is or is not acceptable as even around this point that is when degradation to performance starts to take effect.
even with outdated equipment, and slow internet speed, if frontier communications would at the very least get there latency under proper control, most of their problems would have been eliminated at that point. keep in mind… frontier's biggest problem at this point isn't speed… that's its second biggest problem. it's first biggest problem is that even what subpar service they do provide is essentially rendered useless when you can only take advantage of half the quality of service you're supposed to be receiving during normal waking hours.
this means that i am not paying $36 a month for 140 kb of service on two lines, and that i am instead paying $36 a month for 70 kb of service on two lines. while one can sit and say that this is more than enough for browsing websites, and sending email, this is however completely unreasonable if you're trying to stream any content from netflix, trying to play an online game (due to high latency), or trying to download digital goods such as movies, video games, and some software. in short this means that in order to use a service that i am paying for, i have to be up all night long like some kind of vampire in order to get at lease mediocre service, and yes, i am being generous when i call what frontier communications is doing "service."
to make matters worse, even though i have two internet lines into my house, i cannot however bridge those two connections. if i could, however, this would mean that i could theoretically get the full benefit of a single line of service, but the question is, even if this were possible, do you really want to be paying for an extra internet line just to be getting the kind of service you should be receiving any way from the first one? this question is of course rhetorical, and further helps to highlight the point that, when frontier communications is your isp, expect continuing lesser degrees of service, while being expected to pay extra for it. nowhere outside of an s&m club would people actually expect it to be standard practice to mistreat and take advantage of their customers, and still remain in business
the only good thing i can say at this point is that, when my subscription to world of warcraft expired thanks to the three week outage i had, i didn't bother to renew it. i figured why bother when, a week before the constant high packet loss hits, i kept getting about 700-800 ms of latency with the average speed being around 70 kb...exactly half of the speed of what the current plan that i am paying for, internet max, is capable of providing, and as established beforehand, even at full speed 140 kb is a joke in this day and age which is why the subscription to netflix my family currently has is a waste of money, and why they are using an antenna instead, so as to get some reliable service for once. the only good news so far is that the internet has only been bad during the weekends, and during evenings for the weekdays, but knowing frontier, i can expect things to worsen to the point where it will be back at the 20-30 kb range 24/7, and by which point i will still be paying $36 a month for service all because those two magic words, "up to," are in frontier communications's contract which has them fully covered even if, as is the case with a few customers, their speedtests are delivering speeds that are slightly above or below dialup.
i can understand that a company has to make a profit, but when a company's practices are this exploitative, and frontier has shown every intent and desire to keep price gouging its customers by continuing to stress an already overtaxed system that was put in place sometime during the 90s, and yet still keeps insisting that they are just not enough people in the area to make improvements...something this bad and wrong has got to be fixed. frontier had no problems in improving their system after the class action lawsuit of october 2014 began to gain momentum, and yet, even after making improvements to their system, here it is starting to slow down again because, as i have already stated before, they are grabbing anyone they can so as to maximize as much profit as possible even though they already know that it will just bring further degradation in performance for everyone that is on it, and yet throughout this, as before, frontier will just continue to say there is not enough people on it to make upgrading worthwhile, or as a way to avoid giving a reason as to why, casually comment that they are no current plans for upgrades to be done in the area, and to just wait until such plans have been made...knowing frontier this will be done about the same time the carassius auratus, which is now a fish, grows legs.
the sad part of all of this is that, if frontier really had to, they could easily make improvements to their system that would benefit everyone on it, and actually justify the grant money that has been given to them by the state of west virginia, but as stated, why put any effort into doing that when, not only are you the only game in town, but also you can just do whatever you please because your contract is so draconian that there is nothing present to protect the people you are actively exploiting. you should not be forced to deal with congestion that is so bad that you are only getting 21.4% of your full internet speed, and yet are having to pay as if you were getting full service. going back to the bottled water analogy, this would be like selling a bottle of water for $100, and then slowly putting less and less water into the bottles, until your selling a bottle that is barely 20% full for $100… no matter how you look at it you just aren't getting what you are paying for even at these overinflated prices.
also, speaking of bad service, on numerous occasions i have had frontier tech support actually directed me to http://frontier.speedtest.com when conducting speed tests. i have, of course, pointed out that the results i would get from this site would be worthless, because frontier's speed tests are set up so that there are fewer devices in the way between points a and b, and so it would be useless for real world testing. on numerous occasions i have ran a ping test where the latency is always higher when i run it from the command prompt then it is from when i run it from frontier's website. for example: if i am getting 600 ms of latency when i run it from the command prompt i will instead get about 350 ms of latency when i run it from frontier's speed test website. i have explained to frontier's tech representative numerous times that running a speed test from their website would be no different than having a test done by the manufacturers of an suv saying that their vehicles get 30 miles per gallon, and then in the footnotes, says that this is only true as long as you are going downhill, with your foot off the accelerator, and are about to fall off a cliff. i have made more than one tech laugh at this analogy, and in fact have even gone as far to have one tech agree with everything i was saying, and had him tell me that is the very reason why he doesn't use the site frontier uses for speedtesting.
frontier knows that their speed test are unrealistic, unreliable, and has more presence in theory than in reality if one wanted to be in outright denial about frontier being corrupt, and yet i have still heard frontier dismiss customers complaints about their slow internet speed, saying that these cases were only self-reported by people who are experiencing problems... as opposed to what? people who aren't having any problems at all? why would someone run a speed test in the first place if there wasn't something wrong? this makes about as much sense as saying that the only people who complains about roof repair are those who are currently experiencing a leaky roof, and as a result, these people should be ignored and nothing should be done in order to fix the problem they are having.
worse yet, from first-hand experience, i can already tell you that frontier has no qualms about preying on the ignorant. i remember when being offered internet security, identity protection, and backup services by frontier, all of which i later found out to be worthless services that didn't do what you imagined. internet security was a joke due to the fact they charge you $10 a month for internet security something that you could've gotten yourself for about $50 a year. as for their identity protection, their definition of protection is to inform you that someone has stolen your identity, and then say good luck in fixing it, and then going to hang up the phone. for a few dollars less you can get identity protection from someone else, and on top of it, they will actually do something about the problem, instead of just informing you that a problem exists. as for their backup services, given how corrupt and greedy this corporation is, does anyone really want to take a chance in backing their stuff up with these people? also, even if you were foolhardy enough to trust them, how long do you think it would take in order to back everything up of importance on your computer?
we're talking about 18 kb at best here…most family photos that people take are at least 2.5 mb in size, meaning if you were to upload just one picture, it would take about two minutes and twenty seconds, and of course because most people are going to be uploading about 100 or so photos of their most recent vacation to disney world, the beach, grandma's house, etc., uploading all that is going to take a while. now, of course, to reduce file size people can compress/resize their images, but how many people do you think are tech savvy enough to do that? if someone is technologically illiterate enough to not know that they can get a years worth of internet security for about $50, call me jaded if you want, but i seriously do not see this person being smart enough to compress or resize anything.
with everything i just said, i haven't much else to go on, except to say that if you are not convinced at this point that frontier communications is the worst company there is to do business with, then i just don't know what to tell you. the only thing i want this company to do as of now is to actually start delivering the service that i am paying for, and to bring my internet speed back up to 240 kb, but since this is frontier were talking about, i'll stick with getting the latency down to at least 250 ms as for right now…you know…baby steps. beyond that, since i'm heavily dependent on social security, and the internet is being used to fill a lot of needs on the cheap as far as communication, entertainment, and news is concern, i'll be happy to settle instead for frontier footing the entire bill required to buy a new house, and then settling the relocation costs required to get me and my family to a state that has better internet service. since this will never happen for obvious reasons that just leaves the first choice of frontier actually improving their quality of service or lack thereof for the betterment of people living in what can easily be considered as the digital dark ages.
there has actually been newly formed countries that have had better internet than west virginia. in a first world nation we should not be having third or fourth world technology that is actually required by the masses to perform their job, conduct their businesses, or to live their lives. frontier communications is a sick company that is actively profiteering from its customers who have no real alternative, or legal resource to turn to. to allow such a group of people to do this in this day and age should not only be unthinkable, but also unconstitutional.
the laws and rules of the land exist for one reason and one reason alone: to help and protect the people that it governs over. if, however, a law exists that does more harm than good, then that law needs to be changed, amended, or completely abolished. frontier communications has been taking advantage of loopholes in the laws to continue to take advantage of its clients that have little if any legal recourse. these laws need to be changed to adapt to the times, and to stop frontier communications from taking advantage of its customers. please help west virginia actually move up in the world, because it is without exaggeration when i say, that as far as technology is concerned, west virginia actually ranked dead last when it comes to their internet service… please help us do something about it.

 – About 6 days ago.

i do not live in waterville, mn - i live in belle
plaine, mn. and i'm certain that i'm not the only one hating their internet service here. needed to clarify as i just left the last...

i do not live in waterville, mn - i live in belle
plaine, mn. and i'm certain that i'm not the only one hating their internet service here. needed to clarify as i just left the last post. (fyi: posting this through the data on my cell phone because my internet sucks a$$).

 – About 6 days ago.

nothing on this earth makes me more angrier than frontier communications incompetent tech support and awful customer service! i have spent hours upon hours of time on the phone with them. our wifi...

nothing on this earth makes me more angrier than frontier communications incompetent tech support and awful customer service! i have spent hours upon hours of time on the phone with them. our wifi goes in and out constantly all day and all night. $49.99 for internet only in my area for this craptastic service. they honestly need to go out of business so that another provider can provide decent internet service to my area. jerks.

 – About 6 days ago.

sarasota, fl had verizon fios for years with no issues. frontier took over and have half the speed, intermittent total loss of service. i hate frontier and am looking for options....

sarasota, fl had verizon fios for years with no issues. frontier took over and have half the speed, intermittent total loss of service. i hate frontier and am looking for options.

 – About 6 days ago.

frontier has the absolute worst customer serviced on the planet, and probably the galaxy....

frontier has the absolute worst customer serviced on the planet, and probably the galaxy.

 – About 1 Week ago.

tell me this: with the endless amount of complaining we do about frontier...all over north america... how are we going to get them to a. listen; b. fix the problem; or c. shut down their company...

tell me this: with the endless amount of complaining we do about frontier...all over north america... how are we going to get them to a. listen; b. fix the problem; or c. shut down their company completely? in our rural wv county, frontier also took over old verizon equipment and lines. some places are fast. some places are absolutely at sub dial-up speeds. people in our county seat complain that speeds are "soooo slow," yet when i've connected to their wifi, it's blazing fast compared to where we live. it took 48 seconds to load a simple website this morning at my house. i loaded the same website in less than ten seconds just three miles down the road on a different frontier loop. and those people complain that it's slow? geez! at 3 am, it's not any better. do we all shut off our internet at home and wait it out...boycott frontier? people in our area have constantly called only to get shoddy customer service. we believe their csrs are trained to be jerks when they see our accounts come up. we have submitted a petition, asking for them to help us get new equipment. they tell us they just cannot afford it. but we all know that the deepest, most remote hollows in our county have gotten brand new equipment, and households are able to connect 3-4 devices with super fast speeds any time of the day with no problems. we have gone to the attorney general and every public commission, state and federal, that we can think of and nothing has been done. our speeds have actually slowed down, almost like someone at frontier is making us "pay" for our complaints against them. we are business owners, students, and internet enthusiasts who just want efficient service. i forgi t how fast internet can be, especially when i went out of town and was able to load the birthday section on facebook or watch a short video or a newscast with no delay. i was astounded. why is this such a fight? when did we the people lose ground on wanting great service?

 – About 1 Week ago.

frontier has the worst service ever; spotty signal and clueless customer service. i've spent many hours correcting billing errors and trying to get help with the terrible signal issues. do not use...

frontier has the worst service ever; spotty signal and clueless customer service. i've spent many hours correcting billing errors and trying to get help with the terrible signal issues. do not use frontier!

 – About 1 Week ago.

i was quoted a rate of $120 if i bundled phone, internet and tv. we already had phone and internet with frontier. cancelled directv based on expectations we would save $60 a month by switching.

i was quoted a rate of $120 if i bundled phone, internet and tv. we already had phone and internet with frontier. cancelled directv based on expectations we would save $60 a month by switching.

surprise! first bill shows up for $180! when ifinallygot through to question the difference, i was told the lower rate only applied to new customers and since i already was a frontier customer, i was not eligible. they knew i was an existing customer when they gave me the quote!

directv offered me a substantial discount to come back, so i cancelled vantage tv. new bill shows up from frontier and i am hit with a $95 early termination fee. not mentioned when i cancelled vantage tv. i would not have cancelled if they had honored the quoted price.

in contrast, the new directv bill was for exactly what was quoted. we received several followup calls to ensure we were happy with the technician and pleased with the quality of the service. and i just received a followup survey today from directv. from frontier, nothing. unbelievable.

 – About 1 Week ago.

totally if%@kin incompetent
...

totally if%@kin incompetent

 – About 1 Week ago.

never trust the retention dept! start streaming!! retention dept lied about services i was going to get gave me a confirmation number called in when my bill came in $25 more a month was told to bad...

never trust the retention dept! start streaming!! retention dept lied about services i was going to get gave me a confirmation number called in when my bill came in $25 more a month was told to bad she shouldn't have told you that. she could give me $10 off on my bill. i'm in the process of dropping frontier competely and streaming it will save me $85 a month. everyone needs to go to streaming and show these companies we have alternatives at a much lower price. i can get all the channels i love for $35 a month...

 – About 1 Week ago.

hardly a day goes by without being interrupted at least two or three times - - at least they're consistent - frontier still sux ...

hardly a day goes by without being interrupted at least two or three times - - at least they're consistent - frontier still sux

 – About 1 Week ago.

since oct. 5, 2012 i have not had one day of enjoyment of life, nor has my family!to the day since i was wrongfully terminated by frontier communications. even after a tribunal (3 judges)of the des;...

since oct. 5, 2012 i have not had one day of enjoyment of life, nor has my family!to the day since i was wrongfully terminated by frontier communications. even after a tribunal (3 judges)of the des; ruled on 12-14-2012 found in favor of claimant. they noted "the tribunal finds the claimant credible" ( i defended myself too ) and said, the employer (frontier communications tom g.of hr) and witnesses(a lying co-worker) "claim was inconsistent", "overly vague", "unsupported by any facts" and "insufficient". des tribunal said: let the record show the employer discharged the claimant for reasons which have not been sufficiently substantiated to establish misconduct and concludes that the claimant was discharged, but not for willful or negligent misconduct. next is union arbitration set for 1-24-13 ( union lawyer defending me this time ) to get back to work, all back pay ( over 24k+ ) and to be made whole which is going to take a lot ! eeoc filed and civil suites are being filed on each involved. oh, and i'm writing a book about this story as it's sooo unbelievable the treatment i've had to endear and slander of reputation, disrespected in front of coworkers, a total disregard of union rules and civil rights, my confidence in company's way of doing business, defamation of character and discriminated. also retaliated by appeal against unemployment (they lost) and tried to not allow arbitration with union. also broken union agreements by skirting bylaws and put myself in a reporting class alone no one else has ever been done this to. read how it all begin and still going to date.
frontier americas 3rd worst employer “my true story”
help us in our plight by buying a copy. waiting for liver transplant as wife developed last stages of nash. we both have filed for ssdi, i having nerve and spinal disabilities that frontier fired for having a disability. the human resource manager and dist supervisors were always starting meeting topic's off in question. why don't you go on disabilities. why don't you file for disabilities if you claim to have a disability. what disabilities do you have, (like i go around waving a disabilities flag or something?) they make me sick.
read my book please!!!!!!!!!!!!!

 – About 1 Week ago.

never in my entire life have i dealt with a worse, more incompetent company than frontier. biggest sack of sh!t liars on the face of the earth. some bastard there promised me a less expensive...

never in my entire life have i dealt with a worse, more incompetent company than frontier. biggest sack of sh!t liars on the face of the earth. some bastard there promised me a less expensive monthly plan which was a complete lie. my internet was down 7 days because of it. the pos should have fired. dealing with any one of those ass clowns on the phone is an absolute nightmare..............

 – About 1 Week ago.

since taking over for verizon fios, service has been down hill. on day one internet was down most of the day. since then, bill keeps going up with unexplained charges. decided to downsize as value...

since taking over for verizon fios, service has been down hill. on day one internet was down most of the day. since then, bill keeps going up with unexplained charges. decided to downsize as value not worth what we were paying so asked for a lesser package. the phone call to get lesser package took forever. finally, on the day that reduced tv package took effect our land line went dead. we keep a land line because of spotty cell phone coverage.... a week later we still have no land line and calls to customer service are either dropped by cell tower requiring us to call and start over, or we spend hours in our cars next to a cell tower trying to get issue resolved. the company is worthless.

 – About 1 Week ago.

i have been without internet for almost 2 weeks now and i don't think frontier is going to change anything to fix that. they sent a technician who knocked twice then ran away without leaving a...

i have been without internet for almost 2 weeks now and i don't think frontier is going to change anything to fix that. they sent a technician who knocked twice then ran away without leaving a business card. now i may have to wait a whole other week to get someone to come back. i spent nearly 2 hours on the phone, mostly on hold (probably many other unsatisfied customers). i thought comcast was the worst but frontier definitely takes that title. f%@k frontier and f%@k all the dumbass employees there that can't do their job!!!

 – About 1 Week ago.

f%@k frontier !!!!! rude !!! rude !!! no customer service!!! had frontier for over 1 month still doesnt work!!! now they bill me almost 100.00 dollars!! i scheduled payment for ...

f%@k frontier !!!!! rude !!! rude !!! no customer service!!! had frontier for over 1 month still doesnt work!!! now they bill me almost 100.00 dollars!! i scheduled payment for 2099 hope they rot in helll!!!!

 – About 1 Week ago.

missing the cfp game!!!!1 no authenication service ...

missing the cfp game!!!!1 no authenication service

 – About 1 Week ago.

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!...

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!

 – About 1 Week ago.

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!...

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!

 – About 1 Week ago.

can't watch the national championship via epsn thanks to frontier. verizon authentication servers are up and running but frontier communications can't get their act together for something as...

can't watch the national championship via epsn thanks to frontier. verizon authentication servers are up and running but frontier communications can't get their act together for something as simple as a sign on. inexcusable in this day and age.

 – About 1 Week ago.

all local tv channels freezing. unwatchable. technical desk useless. slowest internet in the universe, and for this crappy service i am paying $182 per month. it's daylight robbery. at least dick...

all local tv channels freezing. unwatchable. technical desk useless. slowest internet in the universe, and for this crappy service i am paying $182 per month. it's daylight robbery. at least dick turpin wore a mask. will be dumping frontier as soon as the next billing cycle comes around.

 – About 1 Week ago.

missing national championship. not too disappointed because i am happy i have time to watch tv while i'm working. have a sweet projector with me.... oh wait frontiers streaming service...

missing national championship. not too disappointed because i am happy i have time to watch tv while i'm working. have a sweet projector with me.... oh wait frontiers streaming service authenticater is f%@ked up so i cant watch a single chanel. spent 4 hours troubleshooting my apple tv and internet before i came to terms with the fact frontier just sucks ass and it's their fault. thanks for the wasted night, hope your sloppy ass company burns to the ground.

 – About 1 Week ago.

can't watch alabama - clemson championship game on my ipad because frontier communications authorization server is not responding. spent 10+ hours last week on phone with fc customer service and...

can't watch alabama - clemson championship game on my ipad because frontier communications authorization server is not responding. spent 10+ hours last week on phone with fc customer service and tech support to resolve tv service issues. since fc acquired verison fios several moths back, i've had nothing but head aches. definitely time to move on. first time i have ever posted a negative review (usually wouldn't waste my time), but as fc's service is so blatantly bad that someone was inspired to build a website dedicated to giving customers a forum to voice their complaints, though i'd chime in. hope frontier is listening. hope the company goes belly up fast.

 – About 1 Week ago.

frontier is horrible. ...

frontier is horrible.

 – About 1 Week ago.

it's so nice when i pay for their services and then anytime i try to use a app or some kind of technology related to them it never f%@king works ...

it's so nice when i pay for their services and then anytime i try to use a app or some kind of technology related to them it never f%@king works

 – About 1 Week ago.

currently on hold with this shitty company. i've been waiting for two weeks to get service installed in my new home and the date it was due no one came to my home. they had the wrong address and...

currently on hold with this shitty company. i've been waiting for two weeks to get service installed in my new home and the date it was due no one came to my home. they had the wrong address and phone number, meanwhile they ask you for your updated information. i'm cancelling the service and i do not recommend anyone using them. i've been on hold with multiple people since the 01/05/17 and no one can come out to fix the problem. horrible horrible horrible.

 – About 1 Week ago.

omg they cannot access my account by looking up my name, address, phone number, zip code even my social #. what a bunch of crap? i have to know my account number, who they hell knows their account...

omg they cannot access my account by looking up my name, address, phone number, zip code even my social #. what a bunch of crap? i have to know my account number, who they hell knows their account number.

just calling to tell them my service sucks cause the internet freezes every 2 to 7 minutes for anywhere from 40 seconds to 2 and half minutes.

 – About 1 Week ago.

where are all the people who answer the fuc&ing phone? on hold for 20 minutes then scheduled a call back. when i answered after 2 rings they hung up! cant access my account online because it says my...

where are all the people who answer the fuc&ing phone? on hold for 20 minutes then scheduled a call back. when i answered after 2 rings they hung up! cant access my account online because it says my email address doesn't exist so then i try and use it to set up an account and they say it's already in use and linked to an account! wtf!!!!

 – About 1 Week ago.

omg i hate this company. we used to have verizon fios long ago and it was great. switched to comcast and figured i would try frontier again. quoted $124/mo on the phone. first bill over $400 (granted...

omg i hate this company. we used to have verizon fios long ago and it was great. switched to comcast and figured i would try frontier again. quoted $124/mo on the phone. first bill over $400 (granted month and a half). corrected the fraudulent charges and got it to about $220/mo. then next bill came back just like the first one. repeat and still ongoing. promised $400 amazon gift card and never came. i reached out since they didn't said i didn't meet the criteria because the billing changed. i told them it was their error and they said i am hosed. service sucked. caller id, caller f'ing id never worked on our phones. channels cancelled. gave us an old and used cable box. said hbo was half off but half off means $16.99 to them. this company is fraudlent and the devil. cancelling tonight and going back to comcast. ugh.

 – About 1 Week ago.

we have had fios for ove 8 years and had no issues unti frontier took over. our lines have been up and down for the last 3 weeks and we have spent countless hours on the phone with them. all they...

we have had fios for ove 8 years and had no issues unti frontier took over. our lines have been up and down for the last 3 weeks and we have spent countless hours on the phone with them. all they do is tell you to unplug everthing and reboot it. they finally sent a service person and he got it up for a little while and it went down again. this is so frustrating, considering going back to charter/spectrum at this point, really old slow technology but maybe it will work

 – About 1 Week ago.

after frontier took over verizon fios, they cut half the numbers of the channel that i usually watched and charge me more. stop by their retail store, no help there. call customer service, the lady...

after frontier took over verizon fios, they cut half the numbers of the channel that i usually watched and charge me more. stop by their retail store, no help there. call customer service, the lady in billing seemed nice and trying to help. then transferred to technical support, on hold for half an hour. nobody answered. give up.

 – About 1 Week ago.

internet keeps going down. i am a remote worker and this is a pita. this is the worst company ever! i wish verizon had never told us out to this joke of a company. we are so unlucky to have this as...

internet keeps going down. i am a remote worker and this is a pita. this is the worst company ever! i wish verizon had never told us out to this joke of a company. we are so unlucky to have this as the most marginally better choice from a couple of really crummy internet providers. verizon 305

 – About 1 Week ago.

i love how much internet stops working every morning around 9 am ct (keller, tx). i work from home and this is very frustrating. i'm waiting on hold with these people now (28 minutes and...

i love how much internet stops working every morning around 9 am ct (keller, tx). i work from home and this is very frustrating. i'm waiting on hold with these people now (28 minutes and counting) so i can cancel phone and cable. keeping only internet until i can find a replacement. we've had it with high prices of tv and phone. no use for phone except to field telemarketer calls and tv we can live without since we have netflix and hulu. we will make due. frontier sucks

 – About 1 Week ago.

service extremely slow and erratic for at least the past week in coleman tx...

service extremely slow and erratic for at least the past week in coleman tx

 – About 2 weeks ago.

they took over my account from veriizon and dropped hbo without even bothering to inform me and didn't drop a $ of a fee for doing so. trying to find out about renewal now and have been on gold...

they took over my account from veriizon and dropped hbo without even bothering to inform me and didn't drop a $ of a fee for doing so. trying to find out about renewal now and have been on gold for 40+ minutes. can't wait for an alternative in my city. losers!!!!!

 – About 2 weeks ago.

geo location is incorrect, previous post is regarding frontier in long beach, ca...

geo location is incorrect, previous post is regarding frontier in long beach, ca

 – About 2 weeks ago.

my service works great, subscribed at 100/100 and getting above that most of the time....

however

i signed up and the salesman told me about their wifi router and that i...

my service works great, subscribed at 100/100 and getting above that most of the time....

however

i signed up and the salesman told me about their wifi router and that i could lease it from them or buy it outright for $150. he also told me i could just buy their recommended device on amazon for $90 instead.

the installer also mentioned a router and agreed i would be better served by my existing gigabit cisco router and don't need theirs and the $10 was a a rip-off.

sounds good but.. i am being charged $10/mo for equipment i never received. the billing department says it is required and they can not remove the charge. when i asked to escalate my concern, they gave me a link to "office of president"

who the hell pays $240 for an $80 router that is worse than my existing equipment? (and then it still belongs to them after its been paid for three times over!?)

i am giving them one week to get a response through "office of the president" then it is directly being reported to cpuc, fcc, ftc and any other acronym that can help me or make their lives suck. love to go in on a class action, i am being charged for equipment that was never delivered to me, any lawyers in the house?

worst case scenario i will underpay by the $10 a month and then dispute with collections and credit reporting agencies. i am keeping transcript of every interaction from day one, please do the same. ask for employee id, they have to provide it and it could be useful in litigation.

also, please don't abuse the employees. these are clock punchers that would probably be fired for helping you. so sad.

 – About 2 weeks ago.

frontier is a joke! here in ct, they bought the network from at&t in 2014, and the service has gone down hill since! their techs don't even know what to do when they come out!!! customer...

frontier is a joke! here in ct, they bought the network from at&t in 2014, and the service has gone down hill since! their techs don't even know what to do when they come out!!! customer service????? if that's what they call it, hmmmmm it must mean " too bad" in another language.

 – About 2 weeks ago.

bellflower, ca - frontier charges erroneous fees, takes more than an hour on hold to reach a customer service rep just to be told there is nothing they can do to waive the additional fees. i am in a...

bellflower, ca - frontier charges erroneous fees, takes more than an hour on hold to reach a customer service rep just to be told there is nothing they can do to waive the additional fees. i am in a contract that is supposed to guarantee the rate of our plan, however they can add bs fees without prior notice and expect you to pay the increased bill because you are in a contract and cannot cancel the service without paying additional cancellation fees.
there has to be a class act law suit soon against this provider. we are being monopolized into having to use certain providers based on the coverage area and this should be illegal. frontier communications e-mail address given on the monthly statement is a lie and not valid! this company is very deceiving, dishonest, crooked, and overall a horrible company!!!!

 – About 2 weeks ago.

my dsl through frontier has gone done to .53mps for the last 3 weeks. they said they would send out a man but twice i waited for them and they never showed. i have been trying to contact their...

my dsl through frontier has gone done to .53mps for the last 3 weeks. they said they would send out a man but twice i waited for them and they never showed. i have been trying to contact their customer service and each time they put me on hold and the the system hangs up on me.
something needs to be done.
why is europe so far ahead of us technologically? greed and incompetence.

 – About 2 weeks ago.

they told me i could save 20 a month by up grading my plan. they then hit me with two $200 cancellation charges. i called 2 weeks before my auto payment went threw and they told me they would did it...

they told me i could save 20 a month by up grading my plan. they then hit me with two $200 cancellation charges. i called 2 weeks before my auto payment went threw and they told me they would did it and it would still be on my bill but not to worry about it. $400 in charges and 10 over draft charges from my bank. called them up and they told me they would mail me a check for everything i was charged. i asked if they could do a card refund and was told that's not how they do it. 5 days later no check. called again they never sent the check. 5 more days no check. that time i called and they told me they dont send checks anymore, they credit the card used. checked the amount and they game me the 400 back, but the 300 in over draft fees they put towards my bills. i pre paid 6 months for their mess up. i hate frontier. no other choice where i live,

 – About 2 weeks ago.

i can not believe the cable company frontier. i got their services few months ago, and it has been a nightmare. they say they have the fastest internet service, that's not true their wifi...

i can not believe the cable company frontier. i got their services few months ago, and it has been a nightmare. they say they have the fastest internet service, that's not true their wifi doesn't work in all the rooms. frontier gave me a set price on a bundle an it was not true. customer service tells me that i should see my next bill lower not true. i've sent several emails and no response from frontier. i stay on the phone up to 2 hours and they assure me they fix the problem not true. i've been lied over and over. i wouldn't recommend this nightmare to anyone.

 – About 2 weeks ago.

oh, i forgot to mention; email was down for over 3 hours today....

oh, i forgot to mention; email was down for over 3 hours today.

 – About 2 weeks ago.

they re-sent all emails from 12/22/16-1/5/17 twice today; a total of about 2,600 emails. that is a lot of emails, right?
i get about 100 junk pieces of email a day.

a while back i...

they re-sent all emails from 12/22/16-1/5/17 twice today; a total of about 2,600 emails. that is a lot of emails, right?
i get about 100 junk pieces of email a day.

a while back i stopped getting any email. i called frontier and they apparently removed all junk mail filtering on my account; now i get about 100 pieces of junk email a day; i get emails that are not even addressed to me. by contrast, i get all of my emails with very little junk mail on my gmail account, so apparently it is possible; frontier just can't be bothered.

 – About 2 weeks ago.

this is the worst internet provider in the world. i'm getting speeds of 2 mb down and 0.2 mb up. this is terrible. i actually have to switch to lte to upload most of my videos to youtube. well,...

this is the worst internet provider in the world. i'm getting speeds of 2 mb down and 0.2 mb up. this is terrible. i actually have to switch to lte to upload most of my videos to youtube. well, atleast i have t-mobile to help me upload my videos, cause this isp sucks.

 – About 2 weeks ago.

my previous comment is from thousand oaks, ca i don't know why it says im in ontario canada........

my previous comment is from thousand oaks, ca i don't know why it says im in ontario canada.....

 – About 2 weeks ago.

i had a live chat with frontier today about my bill being 25% higher than the month before. here is their justification...

[austin] the additional charges on your account are due to the...

i had a live chat with frontier today about my bill being 25% higher than the month before. here is their justification...

[austin] the additional charges on your account are due to the federal surcharges increasing by the government back in september so we had to back date the charges, and they did not notify us until this month of the change.

so, this huge telecommunications company doesn't even keep up to date on fed surcharges? and they don't even know how much they have been paying the feds until 3 months late? then they bill the "partial month charges" all at once so i get a surprise extra $65.00 bill to pay them? what a joke of a company.

 – About 2 weeks ago.

frontier wifi sucks! it is the worst thing ever!!! i'm a gamer, and i (try to) make youtube videos. but with my wifi dropping every 5 minutes, i can't even upload a video, or go online to...

frontier wifi sucks! it is the worst thing ever!!! i'm a gamer, and i (try to) make youtube videos. but with my wifi dropping every 5 minutes, i can't even upload a video, or go online to record one. i skype my friends everyday, but all i hear is: "h- di- ou?" (hi digi! how are you?) :/ it sucks, i told my mom for my birthday i would like to switch our provider.

if you had the choice to get frontier or no wifi at all
they're both the same.

 – About 2 weeks ago.

frontier took over verizon fios here in tampa and i have had nothing but grief and aggravation. i spoke to 15 people just to try and transfer service from one apartment to the next. they were only two...

frontier took over verizon fios here in tampa and i have had nothing but grief and aggravation. i spoke to 15 people just to try and transfer service from one apartment to the next. they were only two miles apart. i tried to set it up a month ahead of time. they completely dropped the ball. no one showed up for the appointment. and then they told me i would have to wait another month even though there is a guy out here in my apartment parking all the time sleeping in his van. no one actually tried to help. i had several people pretend to be managers or supervisors. they gave me fake names and extensions and never followed up. the most helpful individual was the cancellation lady in making sure the services got cancelled. but now i'm fight just to get a representative period. i just need to know when i will get the money back that they owe me. they took a payment right before my cancellation. so my account is just sitting with an overage and all the chat people continue to either close the chat while im still in queue or just plan f%@king degenerate unhelpful assholes as usual. it doesn't f%@king matter is everyone working there is us based. they might as well outsource it to india! having an american idiot doesn't make service any better. i've never yelled at so many people in my life. they are infuriating and should not be in business. they keep buying up this large metropolitan areas and don't have the resources to service them. take the f%@king big boy pants off and leave the work to the companies that know what they are funcking doing!

 – About 2 weeks ago.

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection...

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection for two weeks. since frontier bought verizon i have had nothing but problems. this is the worst company i have ever dealt with, please stay away!! save your money and your time. they have a bunch of dummies running their company who are all incompetent you'all never get your issues resolved with these jerks. they will tell you one thing and do something else entirely and then you'll be on hold with them for 1-2 hours. a waste of your time!!

 – About 2 weeks ago.

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection...

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection for two weeks. since frontier bought verizon i have had nothing but problems. this is the worst company i have ever dealt with, please stay away!! save your money and your time. they have a bunch of dummies running their company who are all incompetent you'all never get your issues resolved with these jerks. they will tell you one thing and do something else entirely and then you'll be on hold with them for 1-2 hours. a waste of your time!!

 – About 2 weeks ago.

internet always cut off randomly around midnight, router and everything else is ok beside the actual internet provider source. no one knows why and how to fix this and it started the first day...

internet always cut off randomly around midnight, router and everything else is ok beside the actual internet provider source. no one knows why and how to fix this and it started the first day frontier took over fios

 – About 2 weeks ago.

frontier communications has the worst customer service of any telecom i’ve ever worked with, by a landslide. their customer service has been beyond broken since they took over the west florida fios...

frontier communications has the worst customer service of any telecom i’ve ever worked with, by a landslide. their customer service has been beyond broken since they took over the west florida fios market on april 1, 2016. the performance of their network has also degraded since the takeover.

as an existing customer calling for any customer service scenarios (billing, service upgrades, etc.), i've never spoken to any human in under 15 minutes. i've typically had to talk to more than two people before i've been helped. calling for tech support, i have never spoken to a *useful* human in less than 40 minutes. i've also made multiple unsuccessful attempts at contacting frontier during this time, where i was transferred into a disconnect or transferred into an endless hold.

today when i called to see what i could do to lower my bill, i was of course met the same conundrum. that’s when i decided to call in as a *new* customer on a second line, while i was still waiting for customer service on the first. the new customer sales guy was on in under 2 minutes.

of course i asked about current rates for internet service, and he quoted me something at just over *half* the cost of what i was under contract with them for. and on top of that he offered a $400 amazon gift card. so then i asked the sales guy why he would want to sell a not-so-great product with horrible support, and i told him of my history with frontier. he responded “i’m sorry about that, but i work for a retail partner of frontier. i can give you my phone numbers for corporate if that would help.”

as a mostly happy, low maintenance customer of pretty much every isp / telco i’ve ever used, including verizon for many years while they built and managed fios, my mind is blown. how something so great could be ruined so quickly… great job for setting a new record, frontier!

 – About 2 weeks ago.

websites think i'm in canada, but i am in california! why did you sellout to these scumbags?!...

websites think i'm in canada, but i am in california! why did you sellout to these scumbags?!

 – About 2 weeks ago.

frontier is a complete joke!

i have been fighting with them monthly since may of 2016. they put charges on my bill that shouldn't be there, they keep charging after i have cancelled...

frontier is a complete joke!

i have been fighting with them monthly since may of 2016. they put charges on my bill that shouldn't be there, they keep charging after i have cancelled services, i can't get service techs to show up when i have made an appointment, i get extremely rude customer services reps a lot of times, and their prices aren't any better than what i was originally paying with verizon. my advice is to dump them. they're on the road to dissolving anyway.

 – About 2 weeks ago.

service interruptions are an every day event. every. single. day.
i pay $200 a month to have my phone, tv, & internet. i therefore expect it to work.
this never happened with at&t...

service interruptions are an every day event. every. single. day.
i pay $200 a month to have my phone, tv, & internet. i therefore expect it to work.
this never happened with at&t before frontier bought out the contracts.

don't give them your business.

 – About 2 weeks ago.

last spring the frontier internet at our business was out for a month. a month. on one of multiple occasions i spent on the phone for hours trying to resolve the problem, a customer service thingie...

last spring the frontier internet at our business was out for a month. a month. on one of multiple occasions i spent on the phone for hours trying to resolve the problem, a customer service thingie told me that i should be careful because the "situation was very dangerous." this was just the best of the 162,000 reasons/lies they gave me for the problem. and no, a service tech never showed up the entire month. funny thing, we were in the process of selling the business at the time. the new owners found another provider and we finally cancelled the non-existent service, which was about as easy as getting a gila monster to loosen its grip.

now, our very lame home internet, via of frontier as well, is out. has been for five days. this happened a week after i called to upgrade our serve from 3 mpg (! which was really 1.28 mpgs when i tested it) to a whopping 7 mpgs (which i was hoping might give us 3 mpgs?).

after a three hour hold--don't you just love their jaunty hold music!--i was told it was because "the port had been closed". after another hour on hold, this port was magically reopened. and if i would just restart my modem it would work fine. nope. when i asked why had the port--whatever that is--been closed, the customer service person said it might have accidentally been shut when i upgraded. i asked, "so does everyone lose service for several days when they upgrade? "oh, well, not for several days. but a couple of days," said the queen of bullshit. she also told me a tech would be out tomorrow with a new modem and will fix everything. ha. ha. ha.

i know people have nothing but bad things to say about time warner/spectrum cable, but it's our only other option, beside moving.

frontier is the only company that has ever motivated me to rant online, not once, but twice, despite the futility of it. it is one of the weirdest, creepiest, most deceptive companies in the world. may someone someday shut their port permanently.

 – About 2 weeks ago.

minneapolis mn - dec 20, changed from dishtv to vantage tv and upgraded internet connection. dec 28, no internet, no tv, hours on hold, no promise on when it will be fixed. reconnected dishtv (did not...

minneapolis mn - dec 20, changed from dishtv to vantage tv and upgraded internet connection. dec 28, no internet, no tv, hours on hold, no promise on when it will be fixed. reconnected dishtv (did not cancel, wanted to test frontier first) and discovered frontier technician took the smart card out of the dish dvr. read online reviews of frontier and started stop loss actions - cancelling frontier today.

 – About 2 weeks ago.

frontier's on demand service has sucked ever since it took over verizon customers in florida. still not better. much of the on demand programming is in sd in reduced-box format, many episodes of...

frontier's on demand service has sucked ever since it took over verizon customers in florida. still not better. much of the on demand programming is in sd in reduced-box format, many episodes of popular shows are missing, and the inability to fast forward through shows is a huge hassle, especially if you pause a program and it resets back to the beginning! i hate that i am paying the same for frontier service as i was paying for verizon but it's so much worse! what an abuse of customers.

 – About 2 weeks ago.

frontier communications = scams, lies, unfair business practices, billing overcharges, 0 customer service, forever wait on hold w/customer service, your personal time and frustrations mean nothing to...

frontier communications = scams, lies, unfair business practices, billing overcharges, 0 customer service, forever wait on hold w/customer service, your personal time and frustrations mean nothing to these losers! how anyone would use them for cable, internet or phone shocks me! nothing will change people unless you stand up for yourselves & boycott frontier communications!
no money from customers, no money to provide service. frontier will fold & file bankruptcy :)

 – About 2 weeks ago.

frontier is offering free installation, no annual contract, and up to a $400 amazon.com gift card to new customers!

what do loyal, continuing customers get? my rates raised, my services...

frontier is offering free installation, no annual contract, and up to a $400 amazon.com gift card to new customers!

what do loyal, continuing customers get? my rates raised, my services reduced, and "early termination fees" for a contract that i never signed! frontier says that i "agree" to their terms and conditions when i pay my bill. that's entrapment!

why is frontier allowed to do business so unethically?

 – About 2 weeks ago.

they gave notice... said unreasonable but have not cut bill - is that legal??...

they gave notice... said unreasonable but have not cut bill - is that legal??

 – About 2 weeks ago.

frontier has not lowered bill despite cutting local channels! how can they do that?...

frontier has not lowered bill despite cutting local channels! how can they do that?

 – About 2 weeks ago.

f%@k frontier they illegally put a hold on my account when i never signed up for one in the first place just because they purchased the lines under my home my home!!!! will not work a payment plan...

f%@k frontier they illegally put a hold on my account when i never signed up for one in the first place just because they purchased the lines under my home my home!!!! will not work a payment plan with me, and closed my account i didnt even know i had with them for six months. im going to sue.

 – About 3 weeks ago.

so, just checked my download speed. 1.37 mbps. i've been downloading gta v for about 6 hours now, and it's only at 64%. i also checked some review websites. their statistics show that frontier...

so, just checked my download speed. 1.37 mbps. i've been downloading gta v for about 6 hours now, and it's only at 64%. i also checked some review websites. their statistics show that frontier is ranked last in literally every category except the amount of states they offer service in, which was verizon. my parent's didn't really look into the service they were paying for i guess. i'm not going to let them keep paying $160/m for this bullshit.

 – About 3 weeks ago.

customer service rep was supposed to come on 3 different occasions to fix router....never showed up (and no phone call, email, anything). i've had to call their customer service each of those...

customer service rep was supposed to come on 3 different occasions to fix router....never showed up (and no phone call, email, anything). i've had to call their customer service each of those times, and all they do is apologize (and give me a new date).

i would love to file legal action, but i guess i just can't.

 – About 3 weeks ago.

this is the first time i have ever publicly vented about a company in my life. this is the worst experience i have ever had. we have 3 lines coming into our home and for over a month i have spent...

this is the first time i have ever publicly vented about a company in my life. this is the worst experience i have ever had. we have 3 lines coming into our home and for over a month i have spent hours on the phone with them with numerous issues and they make service appointments and don't show up. this company is a dinosaur that could care less about us the consumer.

 – About 3 weeks ago.

file a complaint with the fcc for repeated service interruptions and other unresolved issues. frontier will suddenly become very helpful. ...

file a complaint with the fcc for repeated service interruptions and other unresolved issues. frontier will suddenly become very helpful.

 – About 3 weeks ago.

frontier is actually a government/military project designed to control the larger portion of us home networking communications initiated by obama and hillary. this is why they use third party call...

frontier is actually a government/military project designed to control the larger portion of us home networking communications initiated by obama and hillary. this is why they use third party call centers for their customer service and this is why they don't really care about improving customer service. this is why they were able to assume migration of all verizon home accounts and their agenda is to be able to control a large portion of american's connection to the outside world as possible. this is also why congress is investigating them.

 – About 3 weeks ago.

frontier sucks!! worst service ever!! ...

frontier sucks!! worst service ever!!

 – About 3 weeks ago.

i hate frontier!!!! i am on my 4th dvr delivery, every time i get a replacement box they "don't seem to work". last night i spent another 97 minutes on the phone because they disconnected...

i hate frontier!!!! i am on my 4th dvr delivery, every time i get a replacement box they "don't seem to work". last night i spent another 97 minutes on the phone because they disconnected my service. they do not have an answer as to why. i did not have a past due balance in fact i had recently had a $144.00 credit. so i paid them another $200. thinking i have another credit turn on my tv. nope 24 to 48 hours will be restored. they tried to say it was a power outage nope, i checked that then they said it must be the line. really it was working fine until i was disconnected. i hate fronteir!! new years weekend, rainy and off work no tv because frontier sucks!!
i could go on about 5 other long phone calls and getting no where but why?? you suck frontier!!!

 – About 3 weeks ago.

i was a verizon customer for years when f took over. around september 2016 they reached out to me saying that my verizon terms (which they were honoring) were expiring and i needed to re-up with them...

i was a verizon customer for years when f took over. around september 2016 they reached out to me saying that my verizon terms (which they were honoring) were expiring and i needed to re-up with them to protect myself from pricing increases. they made me a sweet deal they never kept. promising a lower price than b4 and even threw in hbo free for 6 months. guess what, my bill went through the roof anyways as they never honored the price quote and started billing me double for hbo/showtime! i called and corrected the problem (or at least i thought i did) on two occassions since sept 2016 but the bills kept getting bigger for these double-priced premium channels and they even added a $9.99 security package on top of it. i never ordered any of these! they finally disconnected me yesterday because of my disputed balance. this is after the fact that on the 24th i paid a $64 fee to an agent in collections in order to "avoid disconnection" while my dispute was under review. collections didn't care, they just shrugged their shoulders and extorted another $106 out of me to get me back up. they said the only way my account can be reviewed is when it's out of the collections dept. otherwise the account is locked out for anyone in the billing department/customer service to review. so in essence, i had to pay to get customer service to continuing reviewing my dispute (sick bastards). still waiting now for reconnection. siting here on hold for over 1 hr waiting to hear. these rat thieves are doing this to so many other people besides me. it makes me sick to to my stomach to know there are less sophisticated people out there that are being victimized but have no clue how to fight. this shouldn't happen in america.

 – About 3 weeks ago.

i have too many service interruptions especially in the morning hours. i find their service people to be friendly, but their internet equipment to be subpar. i currently have no internet service...

i have too many service interruptions especially in the morning hours. i find their service people to be friendly, but their internet equipment to be subpar. i currently have no internet service 12/30/16 @ 09;00. as soon that i am back on line i will look for another service provider.

 – About 3 weeks ago.

i am watching the lakers game on tnt and the game is interrupted during play with native frontier ads we are at 4 and counting.

i asked for a service credit for a
3 day outage 2...

i am watching the lakers game on tnt and the game is interrupted during play with native frontier ads we are at 4 and counting.

i asked for a service credit for a
3 day outage 2 months ago and the vod issue.

 – About 3 weeks ago.

don't ya think there should be a class action suit????...

don't ya think there should be a class action suit????

 – About 3 weeks ago.

i have called frontier multiple times regarding why i have no internet. i got a different excuse every time. i got from them the last time that all i can get is 1 megabit period can't upgrade...

i have called frontier multiple times regarding why i have no internet. i got a different excuse every time. i got from them the last time that all i can get is 1 megabit period can't upgrade nothing. i did not have these problems with verizon same lines on the poles ect. can only check any thing online after 11pm and that sucks aswell. they are ripping there customers off. i pay for a service and not getting what i had before. i hate frontie!!!!! if i want internet i have to go to satellite and that price starts at $69 and up ridiculous.

 – About 3 weeks ago.

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train...

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train them at all. every time i call in to customer service they make a change to my account and totally screw it up. i made a change to my plan and was confirmed $129.95 per month. well after the change was made, the premium accounts were removed and i had to take two days off to have the cable boxed replaced twice and reprogrammed. also, when i received my bill for the change it was $342!! one day i lost a day of pay at work and they never showed up. total incompetence!!
the transition from verizon to frontier was a joke. they never communicated anything to me by either email for usps mail. i found out by googling it my mistake. then it took them 3 months to transition the system over.

 – About 3 weeks ago.

spent 6 hours today trying to troubleshoot internet connection running at top download speed of 2.8 mbps. tech support says only rated at 3 mbps and customer svc says "no you are paying for 6...

spent 6 hours today trying to troubleshoot internet connection running at top download speed of 2.8 mbps. tech support says only rated at 3 mbps and customer svc says "no you are paying for 6 mbps. " tech support says they can't issue a service ticket cause the line is in spec and customer service won't because it's a "tech problem." neither side talks to the other and leave it to the customer to act as go between for them.

 – About 3 weeks ago.

any word on a class action law suit for their billing practices?
...

any word on a class action law suit for their billing practices?

 – About 3 weeks ago.

shut up ray. you know what they did, stop defending them.

frontier caused a 5 day outage for a business because they "bounced the connection in an improper manner"....

shut up ray. you know what they did, stop defending them.

frontier caused a 5 day outage for a business because they "bounced the connection in an improper manner".

 – About 3 weeks ago.

i find frontier support extremely responsive and helpful. haters' gon' hate though...

i find frontier support extremely responsive and helpful. haters' gon' hate though

 – About 3 weeks ago.

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train...

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train them at all. every time i call in to customer service them make a change to my account and totally screw it up. i made a change to my plan and was confirmed $129.95 per month. well after the change was made, the premium accounts were removed and i had to take two days off to have the cable boxed replaced twice and reprogrammed. one day i lost a day of pay at work and they never showed up. total incompetence !!
the transition from verizon to frontier was a joke. they never communicated anything to me by either email for usps mail. i found out by googling it my mistake. then it took them 3 months to transition the system over.

 – About 3 weeks ago.

in an attempt to obtain actual upload and download speeds i stared with chat from the website, couldn't get an answer so i called, and was placed on hold three times two of which i was sent back...

in an attempt to obtain actual upload and download speeds i stared with chat from the website, couldn't get an answer so i called, and was placed on hold three times two of which i was sent back out to the auto attendant to start all over. customer service in american has be ruined by giants like frontier, comcast and at&t. i still have drirectv and before at&t bought them you could get someone on the phone in less than 30 seconds who was an american and could actually answer you question. now at&t moved the phone system to their horrible automated system full of rabbit holes and long waits. these mega-companies treat us like lab rats and only care about making money!

 – About 3 weeks ago.

frontier decides to piss off more customers! now just where does the stupidity end with this company?

frontier decides to piss off more customers! now just where does the stupidity end with this company?

http://seekingalpha.com/news/3231784-sinclair-broadcast-stations-likely-going-dark-frontier-systems

 – About 3 weeks ago.

camden, alabama frontiernet really is bad! we've called customer service and they were very rude! told us what we have far as internet is not going to get any better because so many people...

camden, alabama frontiernet really is bad! we've called customer service and they were very rude! told us what we have far as internet is not going to get any better because so many people are getting on it in our area! looking into satellite, but it has problems also. very frustrated!!!!

 – About 3 weeks ago.

a lot customers in several states, myself in wa state included, has enough horrible experience with frontier communications for several years. yet no change at all in frontier. looks like monopoly in...

a lot customers in several states, myself in wa state included, has enough horrible experience with frontier communications for several years. yet no change at all in frontier. looks like monopoly in a market is the reason. state regulation agencies really need to take the measures to stop this.

 – About 4 weeks ago.

dec 2016

i cancelled my internet service with them, but they kept trying to bill me for it. so i pulled my credit card from them. so to get even they cancelled my account

dec 2016

i cancelled my internet service with them, but they kept trying to bill me for it. so i pulled my credit card from them. so to get even they cancelled my account
and now they shut my phone off., i haven't been able to get them to turn my phone back on. merry christmas.



cguou

 – About 4 weeks ago.

hey there,
i spent quite a few hours last night reviewing identical complaints from california customers that span the time after they took over for verizon back in may 2016. this was on the...

hey there,
i spent quite a few hours last night reviewing identical complaints from california customers that span the time after they took over for verizon back in may 2016. this was on the heels of the runaround we got this week. after some research...

solution:
we just transferred to spectrum/charter who will buy your contract with frontier up to $500, and we are getting out of the insanity.

there are a few class action suits in play. one is in wv that is now in the court system and their lawyers are just as slimy as them. it would seem that they are a monopoly in some areas and hold businesses and residential customers hostage and fleece them. there are even national news clips informing customers and calling them out for wasting/stealing of state funds that grant for service/equipment improvements.

another is in cali as of sept 2016:

ayer is represented by todd m. friedman and adrian r. bacon of the law offices of todd m. friedman, p.c.

the frontier communications internet service false advertising class action lawsuit is dorothy ayer v. frontier communications corporation, case no. 5:16-cv-01946, in the u.s. district court for the central district of california.

back in may, the mouthpiece for their crooked company even promised a fix-it plan after a customer backlash post-takeover of verizon. all lies. sen russ feingold has been arguing to make internet a utility so it can be regulated. lobbying has been a corrupting factor, and the fcc has no teeth and/or has been paid off by deep pockets. our glorious politicians have de-regulated across the board to bring things to where we are now.
the issues we are all having, have been happening since 2011 in various areas in the us. phantom bill increases, rudeness and incompetency, deplorable service, lack of service, or no service whatsoever and you are transferred or hung up on. we have the cpuc in cali that governs our services, but only a class action suit would be effective.
yes, overwhelming!
i suggest taking our route, using another company to absorb the early termination hit and getting the service you were promised thru another provider. money is our best weapon in this battle.
this company does not care, squeezing and bleeding it before they sell it off, crooks and pimps and thieves!
their ftr stock price has tanked, go figure. losing customers are we? it is a fact that they dial back internet service after they get you on the hook. they make a ton of $ by doing this and give us the runaround while the ceo walks away with $6mil a year, laughing, as she turns over the motor on her new yacht. someone referred to them as a mafia of internet, i agree.

take advantage of charter/spectrums offer. cut the tie and change the game!

 – About 4 weeks ago.

smh...

smh

 – About 4 weeks ago.

is there a class action lawsuit ongoing for settling grievances against this foul excrescence of a company? i have wasted so much time talking to their 'representatives' on the phone and on...

is there a class action lawsuit ongoing for settling grievances against this foul excrescence of a company? i have wasted so much time talking to their 'representatives' on the phone and on their ridiculous fb page. nothing changes. i'm told i have a credit balance and then get a letter threatening to cut off my phone. i am definitely going to catalog their shortcomings for the authorities and i have been trying to find a class action lawsuit to compensate for all the time wasted and all the lies lies lies and intermittent service, waiting for technicians etc. they are unbelievable.

 – About 4 weeks ago.

i cannot understand at all how frontier expects to do business when they offer such horrible service. i had to go help a 94 year old customer today because frontier had stood her up twice for an...

i cannot understand at all how frontier expects to do business when they offer such horrible service. i had to go help a 94 year old customer today because frontier had stood her up twice for an appointment. she has been without internet for 2 weeks now, right before xmas.

now here is the fun part. i told her i don't talk to these idiots (frontier) because i always end up just wanting to choke them though the phone. so she called them anyway, told them about the 2 missed appointments and told them her problem, no internet 2 weeks, along with her age 94. they wanted her to crawl around and unplug the modem, did i mention she is 94! that's old even for tampa!

they did this while i was listening. anyway i had to take over the call. i told them i already unplugged and reset the modem twice. still no internet. anyway they wanted me to unplug the modem again... 'i already did this, twice.'...."yes sir, but you are not a certified technician."

this is where i went through the fricken roof, and his 'supervisor' took over the call.
i think my exact words were something to the effect of "mf what the f did you just say to me!"
i am usually very restrained. if i go off there is a damn good reason.
why would unplugging a modem requires a certified technician?
how would having a 94 year old woman be equal to a certified tech?
i have been fixing computers in tampa since computers have been a thing.
i also taught for years and even trained a+ and eset back when that was a thing.
this idiot knows nothing of me..... damn still pissed... anyway.

his supervisor took over.
not exactly sure he apologized for the other idiot, but tried to carry on none the less.
told him "we needed a new modem. period. end of story"
"ok. but i agree with the other guy i need you to unplug the mode....

it was then i took the phone away from my ear from fear of killing this dumbass with my thoughts.

i let him know we will be calling spectrum.
i think i also mentioned something about a nice place he could put his own head...
this was after he demanded respect.. i guess because he could answer a phone?
i asked him what the hell for!
standing up a 94 year old woman twice! leaving her without the services she is paying for 2 weeks?

i should really stay off the phone with these so called "technicians".

imagine what it would take for you to say "mf what the f did you just say to me" in front of a 94yo customer that you don't really know that well.

i hung up then before i set the world on fire with my mind!

the is no reason in the world anyone should have to suffer though the 'service' that is frontier.

i left out the part where they charge here for 5 boxes she has to have to watch t.v.
i don't know how this is not abuse of the elderly.

took the computer back to my house.
i have spectrum. went right online.
did a few updates. took it back to her

anyway, she called spectrum and they will be out in three days!
i'm sure if one of those days wasn't xmas they would be here even sooner.

there is no reason anyone should have to suffer through frontier.
at least the other guys will show up when you call them. don't really care who else as long as they aren't frontier.

why pay for a service that simply isn't there when you need them and they really don't care at all!










 – About 4 weeks ago.

0.38 mbps in morgantown, wv. what a god damn joke. can't even reach 1.. i'm promised significant improvement of signal in my area. not expecting these clowns to deliver. typing this at 12 am...

0.38 mbps in morgantown, wv. what a god damn joke. can't even reach 1.. i'm promised significant improvement of signal in my area. not expecting these clowns to deliver. typing this at 12 am in the dead of night when there is zero traffic and no one is using the f*cking internet. dsl based internet rather than coaxial. no wonder they are being outcompeted.

 – About 4 weeks ago.

another bad day at frontier. close | 4:00:00 pm est
3.29 usd
-0.16 ( -4.64 %)
31,443,474 vol ...

another bad day at frontier. close | 4:00:00 pm est
3.29 usd
-0.16 ( -4.64 %)
31,443,474 vol

 – About 4 weeks ago.

and more florida nightmares!

http://wfla.com/2016/12/20/frontier-complaint-from-tampa-ends-up-in-california-prosecutors-office/

...

and more florida nightmares!

http://wfla.com/2016/12/20/frontier-complaint-from-tampa-ends-up-in-california-prosecutors-office/

 – About 4 weeks ago.

herer is a good one! frontier scores big as an elderly couple try to fight them and the stupid bills! frontier, you are getting shorted everyday by a lot of stock traders. verizon was never like this...

herer is a good one! frontier scores big as an elderly couple try to fight them and the stupid bills! frontier, you are getting shorted everyday by a lot of stock traders. verizon was never like this ever!

http://wfla.com/2016/12/19/frontier-billing-error-results-in-termination-of-elderly-couples-phone-service/

 – About 4 weeks ago.

frontier internet suck so badly now days. it can't even have a good connection on one computer, and when your whole family connects to it just makes the matters worse. we have connected our smart...

frontier internet suck so badly now days. it can't even have a good connection on one computer, and when your whole family connects to it just makes the matters worse. we have connected our smart tv to it and we have to constantly restart the router or the central unit that's installed god knows where. it can't even load a two minute video properly because it just sucks so badly and it makes me so mad.

 – About 4 weeks ago.

anyone who has problems with frontier, especially because you can't communicate via email (meaning you have no proof of the lies they tell), allow me to help: do a chat on a computer. computers...

anyone who has problems with frontier, especially because you can't communicate via email (meaning you have no proof of the lies they tell), allow me to help: do a chat on a computer. computers have "printscreen". tell the representative all about your troubles, and allow them to make you a better offer, or at least the same offer. be sure to ask if that is the only amount that will be on your bill, and i'm sure they will say it is. then hold your ctrl button, and press prtsc button. open paint, and click paste. save the chat, and if necessary, do a few more chats, and printscreen and copy them to paint. save them, and make a call when you get sick of them trying to charge you more than you agreed to pay. let the representative tell you they don't see anything showing where you were offered internet for that price, or that amount of time. then read them one of your chats. it shocks them, because they didn't consider printscreen when they were finding ways to cheat you. i know this because that's what i did. the rep i spoke to said she didn't see any proof at all that someone offered me internet for any price locked in for any amount of time, so i read her the chat. she suddenly saw that....hmmmm....i now have proof that they lie, and i intend to take it to court if necessary. i love being computer savvy.

 – About 4 weeks ago.

code: dbsis.

since frontier communication took over from verizon tv cable, we have problems after problems. no phone line, no caller id on tv one some one phone, and have internet...

code: dbsis.

since frontier communication took over from verizon tv cable, we have problems after problems. no phone line, no caller id on tv one some one phone, and have internet problems also. what kind of tv cable company frontier is.
we both are old folks, we need this all the time, day/night.
we live in whitebud court, tampa. florida. fl-33647

please, do submit this so all the others can see how bad the frontier tv cable company is.

 – About 4 weeks ago.

made an appointment to transfer service to my new house. the customer service rep kept trying to up-sell me, so i told her to stop and please complete my order. she input my phone number incorrectly...

made an appointment to transfer service to my new house. the customer service rep kept trying to up-sell me, so i told her to stop and please complete my order. she input my phone number incorrectly into the order. i contacted them again, and the new rep assured me the number was changed, and even emailed me a screenshot of her computer to show that the number was changed. however, the online dashboard did not show the phone number change so i called again. the phone number was once again confirmed, despite the discrepancy online. by this point, i was beginning to suspect this mistake was done on purpose. these customer service people have very few ways of seeking retribution. if i missed the appointment due to a wrong phone number... i'd be sure it was on purpose. sure enough, the appointment was missed due to a wrong phone number.

 – About 4 weeks ago.

back when i still had verizon i had received a monthly $20 credit on my bill for agreeing to sign up for 2 years. after the 2 years expired my bill increased by $20. no surprises there.

back when i still had verizon i had received a monthly $20 credit on my bill for agreeing to sign up for 2 years. after the 2 years expired my bill increased by $20. no surprises there.

enter frontier. they kept sending me notices about how now that my bill credits had expired i should call them to "review" my account and possibly get a lower priced bundle. that was a huge mistake.

the customer service rep i spoke with "accidentally" cancelled my account while putting together a bundle which ended up costing more than i was already paying. when i asked to please put me back to what i had originally, she claimed that since my account had been closed and then reopened i was no longer "grand-fathered" and couldn't receive the lower priced package i had prior to calling them!

when i pointed out the b.s. of the cancellation being her fault, she claimed there wasn't anything she could do about it.

 – About 4 weeks ago.

after verizon sold their texas (and other internet business) to frontier, we here in rural central texas actually saw an improvment - only one outage in months. verizon had outages every few weeks....

after verizon sold their texas (and other internet business) to frontier, we here in rural central texas actually saw an improvment - only one outage in months. verizon had outages every few weeks. but sunday the network went down hard and their website, accessed by cell phone, offered no information. i tweeted with ask frontier on twitter but soon discovered they knew nothing.

when i called frontier directly i went through phone menu hell that seemed circular, always returning me to the main menu. i finally resorted to pressing buttons randomly and got a message saying there was an outage in my area. period. no more info. my wife finally reached a person twenty minutes later and she was very nice but clueless. she first told us on our speakerphone there was no outage in our area, which we disputed, then that there was an outage caused by "surplus" users. i explained that the internet here went down in the middle of the night according to my router log and there were no surplus users in our neighborhood out in the middle of nowhere and that i could ping their dns in dallas, but nothing beyond that. she then put me on hold and came back later to say there might be an outage but it hadn't been officially reported yet. duh, what were my wife and i doing on the phone? she finally said to look at the the third party site downdetector for more information.

we went to our in-laws 40 mins. away to use their internet to conduct business. when we returned we disccovered the router log showed the service came back on approx. 12 hours after it went down. i still can't find out what happened and the frontier pages i visited never mentioned there was any problem during or after the event.

downdetector still shows outages across the us, with large cities like la and dallas and tampa being hit the worst.

there are no reliable alternatives in our area but now were actually considering having two unreliable service providers for our business, frontier and one of the small microwave tower companies, so we at least have something to rely if one or the other goes down.

 – About 4 weeks ago.

and every comment seems to come from canda. hmmmmmm! these comments are not coming from canada, but from all over the usa. why their website thinks that we are all in canada is a mystery to me. not...

and every comment seems to come from canda. hmmmmmm! these comments are not coming from canada, but from all over the usa. why their website thinks that we are all in canada is a mystery to me. not really. it is to deflect the critics from the us who have suffered. i am in tampa., fl, not canada! but the object is to make it .look like canada has the most problems. the problems in canada come from rogers communications.

 – About 4 weeks ago.

gee, this is what happens when you drive a company into the ground! http://seekingalpha.com/article/4030763-frontier-communications-rewards-executives-poor-job...

gee, this is what happens when you drive a company into the ground! http://seekingalpha.com/article/4030763-frontier-communications-rewards-executives-poor-job

 – About 4 weeks ago.

just as everyone says. customer service sucks, we rre given a window of 8:00 am to 5:00 pm for a tech to come by. he came at 5:30... we asked for an updat call and never got it.
quality of...

just as everyone says. customer service sucks, we rre given a window of 8:00 am to 5:00 pm for a tech to come by. he came at 5:30... we asked for an updat call and never got it.
quality of service is worse from when our co tract was with verizon. download speeds are currently 3.17 mbps...

 – About 4 weeks ago.

just as everyone says. customer service sucks, we rre given a window of 8:00 am to 5:00 pm for a tech to come by. he came at 5:30... we asked for an updat call and never got it.
quality of...

just as everyone says. customer service sucks, we rre given a window of 8:00 am to 5:00 pm for a tech to come by. he came at 5:30... we asked for an updat call and never got it.
quality of service is worse from when our co tract was with verizon. download speeds are currently 3.17 mbps...

 – About 4 weeks ago.

worst customer service ever. their product is sub-standard and costs more then their competitors. do yourself a favor, never give them a dollar of your money. i cut my bill in half by switching and...

worst customer service ever. their product is sub-standard and costs more then their competitors. do yourself a favor, never give them a dollar of your money. i cut my bill in half by switching and my new internet service is more than double what i was getting. be warned, they make cancelling service very difficult hoping you will give up. don't sign up with them to begin with.

 – About 4 weeks ago.

horrible customer service and rampant overcharging.oh and giving you services never asked for and being charged for that too. how is this company still alive?...

horrible customer service and rampant overcharging.oh and giving you services never asked for and being charged for that too. how is this company still alive?

 – About 4 weeks ago.

frontier communications is one of the worst companies in america. i was given a 3 year promotion and after 1 1/2 years they started charging $5.00 more. they would credit the money back only to do...

frontier communications is one of the worst companies in america. i was given a 3 year promotion and after 1 1/2 years they started charging $5.00 more. they would credit the money back only to do it the following month. i eventually cancelled and waited 3 months for the return of the credit on my account. during that time they kept deducting money from the credit and even lied about when the service was terminated. in addition, the service is spotty and slow. they are using verizon's infrastructure and no upgrades in sight. i would suggest you use any company besides them!

 – About 1 Month ago.

i have had it. my next complaint goes to the public utility commission. i have been talking to different people to get my bill corrected for two months. initially, my contract with them expired, i...

i have had it. my next complaint goes to the public utility commission. i have been talking to different people to get my bill corrected for two months. initially, my contract with them expired, i called to sign up again. the first woman i talked to was very condescending, she wanted to know exactly what channels i would be watching and explained to me that i should know every channel that i have. finally, i got fed up and hung up. i called back and a got a guy, he seemed to know what he was doing, i asked to have my contract renewed and i wanted to return a router that i got sucked into by verizon and was paying $10.00 a month for because it was suppose to be faster. it's not and i want to go back to the free one. he supposedly renewed my contract and then put me in touch with a tech that sent me a new router. great.

i get the next bill. it is the same as the last one, they had not signed me up on a new contract and i was still being charged for the router that i returned. so i called again and talked to a guy. he told me my contract had expired on the date that i made my last call. i had to explain that no, my contract expired a month before that call and that i was attempting to renew my contract when i made the call. i told him that i felt like i had been over charged because i had attempted to renew the contract and i had no plans for paying the extra amount. he let me know that he could not adjust the bill and if i did not pay the full amount that my service would be disconnected and my account would be turned over to a collection agency. my head was about to explode at this point. i asked about the router and wanted to know why i still being charged when i had returned the "verizon router". he said that he would have to put in an order to see if i had returned it. i gave him the tracking number and the person at his company that had signed for it, but that was not good enough.

i asked to speak to a supervisor. he said that it was after hours (it was 5:30 p.m. cst) and there were no supervisors available. what! the company is running these shifts without supervisors. no response from him. i will get a call in 24 - 48 hours. i knew i would not get one and i told him that. he assured me i would get one. guess what, no call!

so i wrote an email to the "office of the president" explaining my situation. they assure you that a member of management will be in contact with you. that was 2 weeks ago and nothing from them either. seems like frontier does not care if they lose a customer that was with verizon for 22 years and subsequently has been moved to them.

i plan on making a formal complaint and then i am moving my service. i have had it

 – About 1 Month ago.

frontier is absolutely the worst cable company i have ever had the displeasure of encountering. they have the audacity to raise rates with sub-par service. spectrum internet speed starts at 100mbps...

frontier is absolutely the worst cable company i have ever had the displeasure of encountering. they have the audacity to raise rates with sub-par service. spectrum internet speed starts at 100mbps and they are cable not fiber optic which has larger/faster capability. unreal! if you have the chance do not sign up with frontier! i had no choice, verizon fios sold it to these clowns! they do not care if you drop them as they know they suck and can do nothing to fix it. that is very telling! i'm done with these losers!!!!

 – About 1 Month ago.

here is a way to let them really know what you think. take the time and try to help al of us get rid of this bastard company. frontier communications and ceb, an independent research company, invite...

here is a way to let them really know what you think. take the time and try to help al of us get rid of this bastard company. frontier communications and ceb, an independent research company, invite you to participate in a customer service survey designed to gauge your opinions on how to provide excellent customer service.

frontier communications is participating in the survey to learn about how customers feel regarding recent experiences and find out what is important to them in terms of customer service. by completing this survey you can help shape future service offerings.

this survey will take approximately five to ten minutes to complete. your responses will only be used to analyze your opinions about different customer service offerings, so please be as candid and direct as possible.

click here to access the survey: http://www.survey-executiveboard.com/se/6c73a082162a086708d4250421b41a7806

thank you in advance for your participation!

 – About 1 Month ago.

i have intermittent problems since frontier took over from verizon- verizon was not a good company but they sure as hell beat frontier!! every time i have an issue, it takes days to get resolved. ...

i have intermittent problems since frontier took over from verizon- verizon was not a good company but they sure as hell beat frontier!! every time i have an issue, it takes days to get resolved. the people that are supposed to help you will hang up on you if they can't fix the issue- that happened to me 4 times today. went to the live chat- was told they are having equipment problems and he could not help me- call back in a couple hours, or tomorrow!!
i am going to have them come get their damned equipment out of my house or i will take it out and put it by the curb along with my trash barrel.. this company sux!!

 – About 1 Month ago.

fwiw- i'm intampa fl not ontario canada as last post suggests. carlos...

fwiw- i'm intampa fl not ontario canada as last post suggests. carlos

 – About 1 Month ago.

i helped my aunt cancel frontier service 2 months ago after over a dozen billing issues in 6 months. we paid off everything in full and returned the equipment. we were told the account is...

i helped my aunt cancel frontier service 2 months ago after over a dozen billing issues in 6 months. we paid off everything in full and returned the equipment. we were told the account is closed.

nothing last month and now she got a past due bill this month. i called and after 1 hour 27 minutes talked to billing and verified the account is indeed closed. i was told i need to talk to collections department and the billing representative would transfer me. the "transfer" ended up hanging up on me. called back and after 48 minutes learned collections is now closed.

i really hate this company and although my service is great, i cant wait to cancel when my contract expires in 3 months except alternative in tampa is charter communications.

i may give up cable and internet since both companies have terrible reputations for service.

i hate city of tampa government for selling out and giving these companies exclusive rights.

citizens of tampa must bend over and take it to get internet or cable. .....carlos

 – About 1 Month ago.

frontier sucks ass. internet service just quit working and now 7 days later, still not resolved and now appointment is another 3 days out. reps don't give a shit about customer service at all. ...

frontier sucks ass. internet service just quit working and now 7 days later, still not resolved and now appointment is another 3 days out. reps don't give a shit about customer service at all. f%@king assholes who shouldn't be in the business.

 – About 1 Month ago.

probably due to frontier my previous post says i am from canada . i am in los angeles...

probably due to frontier my previous post says i am from canada . i am in los angeles

 – About 1 Month ago.

i am reluctant to say say frontier communications is an abortion of a company and that ceo daniel j. mccarthy, and the entire customer service and tech support staff are a collective bunch of...

i am reluctant to say say frontier communications is an abortion of a company and that ceo daniel j. mccarthy, and the entire customer service and tech support staff are a collective bunch of incompetent, uneducated, unqualified morons! my reluctance only comes from my understanding what a horrible insult that is to the other incompetent, uneducated, and unqualified morons of the world because these tools are in a league of their own.
now, i could go on and on about my experience in the twilight zone , errrrrrrrrrrrrr i mean my experience with frontier but it pretty much seems to mirror the previous 1,792 victims comments. thus ,i have decided i would do my part to add whatever i can to this great platform for customers to sound off, spread the word, and make them be accountable , a trait that has almost vanished from our society which is quickly weakening our country.
below is a link to the fcc websites page to file complaints about the fcc approved sale of land lines in california, texas, florida.
the second linkis to the fcc,s approval of the sale between verizon and frontier with phone numbers of the powers that be in charge of the approval process and transition. if you take the time to read the official documents you'll see how it is all about the customer. joke ! its about money in their pockets because they have failed to produce what they were approved for..11-..25 mbps every day between 5:30-9:00am and the same from 4:00-9:00pm. , these speeds are slower than dial up because their servers are not capable of handling the heavy usage times and that little fact is quickly brushed under the table in the approval process by some cold hard cash! in the end the customer gets f%@ked as usual. thank you for this platform to vent and please consider posting these links on the front page of this forum

yes!!! frontier sucks!!!!!

https://consumercomplaints.fcc.gov/hc/en-us
https://www.fcc.gov/transaction/frontier-verizon

 – About 1 Month ago.

i have been working to get my internet reconnected for 7 days now. frontier is the worst company i have ever had to deal with. they make idle promises. no one is trained to handle issues and effect a...

i have been working to get my internet reconnected for 7 days now. frontier is the worst company i have ever had to deal with. they make idle promises. no one is trained to handle issues and effect a conflict in a positive way. they are rude, pathetic liars!

i have 3 kids needing to study for finals. i have been working to get the internet fixed for almost a week straight! every day being promised that it would be done within a few hours. it started as it would take "up to 24 hours" and when it did t for the third straight day, the agent said "oh i have escalated it to get it done in a few hours. ". bullshit. the next day i call again. this person says that when the last person put in the order to reconnect it erased all the orders collectively. so none were out in. this agent even bad mouthed frontier. saying they have people that don't know what they are doing and shouldn't be there.

bottom line, it's not day 7. i have spoke to them every day for a week. i am actually on hold right now as i write this again. first call today was 1 hour and 59 minutes. last call the guy said oh sorry can't help you need to talk to a department that is closed and won't be back until monday. then i asked to speak to a manager and he put me on hold. then..... suddenly...... as if by magic, i was disconnected. so calling back and on hold again now.

this company should be put out to pasture and shot! they are the worst. i am going to go to get a hot spot, cancel frontier and encourage everybody neninknow to cancil their frontier internet!!!

im emailing my whole home oweners assoc, and confirming what they have been saying about frontier internet being the worst in the world!!!! we all should cancel it and go to att or something else! they won't change until they feel it!!!

 – About 1 Month ago.

omg.!! frontier sucks monkey balls i've been waiting for a month now just for installation.!! have had my date moved 4 times now i'm call for the i don't know what f%@kin time to get a new...

omg.!! frontier sucks monkey balls i've been waiting for a month now just for installation.!! have had my date moved 4 times now i'm call for the i don't know what f%@kin time to get a new date, i'm moving to spectrum f%@k frontier

 – About 1 Month ago.

i will never ever fly frontier airlines. this was a trip from hell. cheap tickets but u get what u pay for. i had to pay for seat $12 day i registered etc. day of flight seat price was increased to...

i will never ever fly frontier airlines. this was a trip from hell. cheap tickets but u get what u pay for. i had to pay for seat $12 day i registered etc. day of flight seat price was increased to $17. wth. flight left gate 40 minutes late and arrived in phx one and a half hours late. never once did they inform.us we were gonna be that late. bullshit for people waiting at airport to pu people. i wish i would have seen all the complaints b4 now. learned my lesson n will tell everyone i know never to fly frontier. rude flight attendants as well

 – About 1 Month ago.

they switched my contract without telling me. cut me off. even though i never missed a payment. lied to me just to get me of the phone. "you are all fixed sir, but it will take 3 hours to cycle...

they switched my contract without telling me. cut me off. even though i never missed a payment. lied to me just to get me of the phone. "you are all fixed sir, but it will take 3 hours to cycle through" " i can't do that at this time but i will have some call you tomorrow ". it never worked correctly and the never called back. 3 weeks into this and still not resolved.

 – About 1 Month ago.

i have only had frontier for 3 1/2 weeks and it sucks!!!! 11 days after i had it installed the service it went out, i had to wait 5 days to new equipment and install it myself. the price is much...

i have only had frontier for 3 1/2 weeks and it sucks!!!! 11 days after i had it installed the service it went out, i had to wait 5 days to new equipment and install it myself. the price is much higher then they said it would be and no told me you pay 1 month in advance. the service keeps going out and rebooting. i hhad comcast only changed because the price went way up. at least with comcast you could watch thousands of free movies, which you can't do with frontier. also the channels i was told i would get was a lie. so disappointed, horrible!!!!!!

 – About 1 Month ago.

now they are dropping katu? that's all folks. i'm mad as hell and i'm not going to take it anymore! http://katu.com/news/local/katu-statement-regarding-frontier-communications...

now they are dropping katu? that's all folks. i'm mad as hell and i'm not going to take it anymore! http://katu.com/news/local/katu-statement-regarding-frontier-communications

 – About 1 Month ago.

i've been on the phone for the past hour for them to correct the bill. they are charging me $89.99 for internet service that was supposed to be $54.99 when i signed up. this happens every month....

i've been on the phone for the past hour for them to correct the bill. they are charging me $89.99 for internet service that was supposed to be $54.99 when i signed up. this happens every month. it's ridiculous.

 – About 1 Month ago.

oh yeah this is kirkland from below i forgot 2 things earlier, one is that i tried to call on sunday night before all the stuff i said in my last post happened and they were not open really ? customer...

oh yeah this is kirkland from below i forgot 2 things earlier, one is that i tried to call on sunday night before all the stuff i said in my last post happened and they were not open really ? customer service only from monday thru fridayand 2 in my frustration with this company, i wrote to the president they give you that option off the web page, it has been 3 days now and no acknowledgement that i wrote them and no response. really they tell you you can write the president and then you dont get any response. wow...as we speak i have called again (i know i am a glutton for punishment) but no i really don't understand how any customer service person can say they will call you back and then not do it. at this moment i was on hold for 20 minutes just waiting to talk to some one, the phone rand twice and they hung up on me...... are you kidding me ??!!?? i cant believe this company is still in business

 – About 1 Month ago.

nearly every day the internet is inaccessible for periods of time. this never happened with verizon! i need the internet in order to do my work. i hope frontier suffers a well-deserved trip into...

nearly every day the internet is inaccessible for periods of time. this never happened with verizon! i need the internet in order to do my work. i hope frontier suffers a well-deserved trip into oblivion and verizon has to step back in. (i won't even go into the number of hours i've spent on the phone with them trying to getting billing issues resolved only to be promised things that never happen. i give up, which was probably their goal in the first place.)

 – About 1 Month ago.

i also dislike frontier. besides the fact that our internet speed has always been poor. last month at the end of our promo period i called and said i did not want to change providers but that an...

i also dislike frontier. besides the fact that our internet speed has always been poor. last month at the end of our promo period i called and said i did not want to change providers but that an increase of almost $50 per month was unacceptable. . jody told me fine i will put you back on the promotional rate. i will also refund the increase we were charging you for november. i thought hallelujah this company might be different maybe i can stay with them...oh well dream on. december bill had the credit but the rate was not changed. called "customer service" 20 minutes later i spoke with imani "i don't see that on your account let me see what i can do." i could no longer wait had to hang up and called back that night. this time after 30 minutes i spoke with alisha. she said pretty much what imani said, though she agreed that it did not make sense that i would have been happy with a one time refund and then be happy paying the higher rate i asked to speak with a supervisor. one hour and five minutes later travis came on the line. he said that both imani and alisha had told me i needed to speak with saves (neither had) and they were closed now. he asked if he could call them tomorrow and call me back....he never called back. the next evening i called and spoke with richard ( a woman) after being on hold for over 45 minutes she came back and said she could get me back on the promotional rate... success..... then because between waiting to speak with her and for her to get back with an answer i had been on the line with frontier for 1.5 hrs my phone died. arrgh !!. called back spoke with janae. i was not happy and asked for someone to call me back the next day (it had gotten quite late by now) she took my number and said someone would call back.....no one did. i called back the next day. spoke with jumer. she said frontier wanted to keep me as a customer and we could definitely work something out and i should be able to get my promo rate back....i asked for an email with that info ...
she said i can't do that. i asked if a supervisor would call me back, to confirm our conversation. she said she could ask but not guarantee that anyone would call she put me on hold and spoke with saves. after 20 minutes she came back on the line and said bruce from saves had said "no we have promotions that apply for you" ...??? i asked to speak with him or a supervisor. jumer put me on hold. i finally had to hang up after being on hold for an hour.
frontier sucks, they lie, different people say different things so i never know who to believe and worst of all, twice they said i'll call you back and they didn't.... i am actually dumbfounded they say they have customer service they don't serve there customers at all.......

 – About 1 Month ago.

bruh weve had verizon for over 15 years since we moved here and the internet maybe went out once every 3 years for like 10 mins. the cable never went out. since frontier has taken over florida our...

bruh weve had verizon for over 15 years since we moved here and the internet maybe went out once every 3 years for like 10 mins. the cable never went out. since frontier has taken over florida our cable or our internet goes out every single f%@king night god this makes me so mad even though ive come to expect it cause its like what then f%@k man. once or twice okay no problem you guys are just getting here. but every single night and day either the internet is down or the cable dosent work is f%@king ridiculous like what the f%@k are these idiots doing you literally cant f%@k something up so bad. just stop touching shit dont press any buttons because everyone at frontier is a f%@king chimpanzee with yellow boots. its really not f%@king fair at all verizon just basically gave us to cricket. and was like f%@k it. and whats worse is we pay these guys for half a f%@king service because half the time the shit dosent work anyway. frontier hands down worst company ive ever interacted with.

 – About 1 Month ago.

been on the phone for 4 plus hours trying to see what frontier would offer. was disconnected from them 4 times, given three different offers, of which each time i talked to them the previous offer was...

been on the phone for 4 plus hours trying to see what frontier would offer. was disconnected from them 4 times, given three different offers, of which each time i talked to them the previous offer was not available, except at a higher price. i will stay with brighthouse / spectrum. frontier even went as far as saying that their offer is guaranteed for one year.
spectrum is the new owner of brighthouse, but brighthouse does not keep me under any contract and has been fairly good, not great, but they have not given me the run around like frontier has!!!

 – About 1 Month ago.

6 hours on phone, only to find out they are sending a 'fix-it' guy 4 days after i go out and on saturday in an 8-5pm window. wtf....
12/13 - system wan down (no internet)

6 hours on phone, only to find out they are sending a 'fix-it' guy 4 days after i go out and on saturday in an 8-5pm window. wtf....
12/13 - system wan down (no internet)
troubleshooting took down the whole system. no tv now and no internet. was told tech out tomorrow, but a call back tonight if it was something they could fix
12/14 - called cs again...told never get a call back, i'm on the 'if we have time list' but definitely on 15th
14th - no one showed or called
15th called cs again. was told today - 8-5 window again...
6pm 15th, no one showed, tech support brushed me off and said it was and will always be on the 17th. again 8-5 window.
transferred to customer service again... on hold 2 hours.. i think they are closed.

calling back to tech support....the bullshit we all put up with..

the battery in the verizon box is from 2008 too.. not sure how long they are supposed to last but that can't be good.

if there is a class action against them, i am sure they have a 95% fail rate...and we would all get a $1.41 check for our troubles...

 – About 1 Month ago.

why the f%@k do half of these posts say "ottawa, ont"
frontier does not provide service in ottawa that's for sure !!...

why the f%@k do half of these posts say "ottawa, ont"
frontier does not provide service in ottawa that's for sure !!

 – About 1 Month ago.

frontier gives new meaning to the word suckitude. ok that's not a real word, but i wonder if frontier is a real company. would a real company consistently lie, cheat, hang up on customers, employ...

frontier gives new meaning to the word suckitude. ok that's not a real word, but i wonder if frontier is a real company. would a real company consistently lie, cheat, hang up on customers, employ workers who know nothing about their product, move addresses in order to extract larger payment, make promises with no intent to keep, initiate a service and then deny it, allow so called supervisors to be rude, uncaring and unhelpful, offer services known to be defective or inappropriate, send someone out to break your body parts. ok, that last one is a joke, but frontier is like the mafia of communications.they never send anyone out, even if you call them numerous times to complain your phone or internet is out.
i have 6 legal pages of notes dealing with a billing problem, still not solved after 3 months. i am actually not here to post my problems, as they are mirrored in some way in most of the posts here. what i am here to say is when you write your review, please send a copy too the fcc, which is the "governing" body for communications. based on the number of complaint sites for frontier, if even half of complainers reported to the fcc, the sheer volume of mail might at least piss someone off enough to investigate frontiers dealings. in many areas they are a monopoly, and didn't the government start busting monopolies in the 70's with at&t?
let the voice of the people be heard loud and clear. we're mad as hell and we're not going to take it anymore!!!

 – About 1 Month ago.

wow i see many people who are suffered or being suffered from frontier, i recently moved to new apt and asked frontier to shift the internet and for every 3weeks internet gt disconnected, customer...

wow i see many people who are suffered or being suffered from frontier, i recently moved to new apt and asked frontier to shift the internet and for every 3weeks internet gt disconnected, customer service and technicians are helpless as they dont know what actual problem is and they keep on playing with me. i contacted facebook chat thought they take seriously and help, they are dumb candidates they dont know anything ☺️, they are simply doing time pass in chat window. no doubt, soon this company is going to close as a company cannot be run with this kind of customer service, technicians and people. management should be changed.

 – About 1 Month ago.

this company is an embarrassment to business! they are terrible with customer service as well as the service itself! the stupid bitch candice that says she's a supervisor is a joke! and rude as...

this company is an embarrassment to business! they are terrible with customer service as well as the service itself! the stupid bitch candice that says she's a supervisor is a joke! and rude as shit. we cancelled today can't wait to go with comcast! i would sooner pay out of my ass than deal with frontier!!!

 – About 1 Month ago.

i just canceled!! lie about credit for thier consistently shitty service! hold times are ridiculous i spent over 6 hours on hold with customer service in one week!
merry go round of transfers a...

i just canceled!! lie about credit for thier consistently shitty service! hold times are ridiculous i spent over 6 hours on hold with customer service in one week!
merry go round of transfers a notating the account gets you no where. manager candace i spoke with was a total c*nt! (i hope you read this you menstrating) bitch!!!

glad the nightmare is over!!

 – About 1 Month ago.

if there is a class action, i want in!...

if there is a class action, i want in!

 – About 1 Month ago.

since frontier took over our dsl service, we have lost our internet speed (when we actually have internet) which can't support our microcell or stream video. we have mostly been without internet...

since frontier took over our dsl service, we have lost our internet speed (when we actually have internet) which can't support our microcell or stream video. we have mostly been without internet and wi-if for the past several weeks. the first time i called, i was told there was "an outage" and that it would be resolved in a couple hours. the second time i called when the service never ca,e back on, told me there was "a break in the line" between my area and the local frontier office. i was told the service request was being expedited and it never was. i was going to call and ask for a reduction in my bill, but other comments i have read said that frontier would not make any credits to the bill when the customer asks. 100% dissatisfied since they to over verizon's services!

 – About 1 Month ago.

frontier is a joke the service sucks and customer service is worse ........

frontier is a joke the service sucks and customer service is worse .....

 – About 1 Month ago.

man since verizon change to frontier just problems i always need to call monthly cause they always tell me one price and when bill arrives is a really high amount $$$$$ i wish i could do something...

man since verizon change to frontier just problems i always need to call monthly cause they always tell me one price and when bill arrives is a really high amount $$$$$ i wish i could do something about it wish i could change service

 – About 1 Month ago.

sales person sold me a plan for a price and then when i got my bill the price was way higher and they charged for install which should have been free. 5 months later and tons of calls and emails it is...

sales person sold me a plan for a price and then when i got my bill the price was way higher and they charged for install which should have been free. 5 months later and tons of calls and emails it is still not resolved. i have it all in writing in an email from the sales person. i am not letting this go until it is resolved. they can't get away with cheating people. every time i call they read me the notes on my account and they are all lies. they are disgusting!!!!

 – About 1 Month ago.

i cancelled the dsl last month and keeping the telephone but the bill i just received is not only higher than before now i want to cancel the tele service as well but no way to get to frontier(1-800...

i cancelled the dsl last month and keeping the telephone but the bill i just received is not only higher than before now i want to cancel the tele service as well but no way to get to frontier(1-800 number , i had to want forever until somebody comes up, and the chat is the same. ) anybody knows how to cancel the frontier service once and all? and the bill,,,,i am not sure i should pay for this or not.

 – About 1 Month ago.

wtf with frontier fios hillsboro ,or i get booted every night between 12and 12:30 am and get resolving host error. ...

wtf with frontier fios hillsboro ,or i get booted every night between 12and 12:30 am and get resolving host error.

 – About 1 Month ago.

wtf with frontier fios hillsboro ,or i get booted every night between 12and 12:30 am and get resolving host error. ...

wtf with frontier fios hillsboro ,or i get booted every night between 12and 12:30 am and get resolving host error.

 – About 1 Month ago.

nothing but problems and slow connections since they bought out verizon in los angeles. will never be using again....

nothing but problems and slow connections since they bought out verizon in los angeles. will never be using again.

 – About 1 Month ago.

they suck!!!!!!!! they keep you on hold for at least 1 hour, transfer you to 5 to 6 people, and at the end disconnect you or send you to a stupid person that knows nothign about your case and then...

they suck!!!!!!!! they keep you on hold for at least 1 hour, transfer you to 5 to 6 people, and at the end disconnect you or send you to a stupid person that knows nothign about your case and then they tell you it is the wrong extension and that they can't transfer you back!!!! they suck! they don't care and it is a black hole of phone calls!!!!! i am paying just to get out of their contract. not worth the pain!!!!!!!!!

 – About 1 Month ago.

i pay for up to 6 mega bytes per second and i'm lucky if on a good day i get 1 mega bit per second. their internet is garbage, customer service is a joke, pricing is ridiculous! i wanted them to...

i pay for up to 6 mega bytes per second and i'm lucky if on a good day i get 1 mega bit per second. their internet is garbage, customer service is a joke, pricing is ridiculous! i wanted them to send a tech out to look for any problems and i was told it would cost me $75 just for them to come look at it and then for them to tell me some bullshit about there being a high usage in my area and that there is nothing they can do about how slow it is. i've been hearing this for about 2 years now. i want so badly to switch isp but f%@ktier is the only service i can get in my area.

 – About 1 Month ago.

i am officially at war with frontier communications. i have had it with that company--but i have no choice--charter's internet speed is half what i pay for with frontier. i am at starbucks now...

i am officially at war with frontier communications. i have had it with that company--but i have no choice--charter's internet speed is half what i pay for with frontier. i am at starbucks now because i have no landline at home (for almost 2 months) and no internet service, which they say they cut off for nonpayment. they cut off my auto-pay in june without my consent or knowledge, and cut off my account in october. i paid them more than $1,800 via direct bank draft on october 26 and they still have not withdrawn it from my bank. the "account manager" they assigned to me (his name is sonny coleman and he's based in florida) has told me a different story every time we've emailed--and that's only every 3 days because he's "busy." three--five days to respond is not account management. i have notified the fcc, puc, texas attorney general's office and dave lieber at the dallas morning news. i have to take hubby to a doctor's office now, but i have to waste time (again) today messing with frontier because they can't run a business. i need to be grading papers and helping students, not sitting in a starbucks because it's the only way i have contact with the outside world. my husband has alzheimer's disease so i work from home a lot--i'll be toting him around with me from wifi spot to wifi spot until i can get back online. to add insult to injury, my cell phone died. plugged it into the charger all night and dead this morning. tried three different chargers. so i have to screw with verizon wireless today too. does anybody have any idea how helpless i feel without any way to contact anybody? please share with everybody you can find. i want to take frontier down. i want that company out of business and out of denton, texas. i want to join any and all class action suits against frontier. i can't take it any more. i really can't.

 – About 1 Month ago.

recently moved to a new house and ordered service over a month in advance even have an email confirmation stating a tech would be onsite between 1 and 4 on the 30th of november. 30th came but frontier...

recently moved to a new house and ordered service over a month in advance even have an email confirmation stating a tech would be onsite between 1 and 4 on the 30th of november. 30th came but frontier never did. customer service rep told me we must have ordered from a vendor 'we called frontier directly, i have the entry saved in my phone' and the 'vendor' never 'put the installation through' which i found amazing. we were told that because of the holidays they were backed up and couldn't provision the service for 10 days. i work out of my home and this info really burned me up. i escalated and talked to a supervisor who was one of the dumbest people i have ever dealt with. she said she had a 'form' she could fill out and try to expedite and while she couldn't guarantee a faster turn around would be the end result they would do their best and that they would actually call us and keep us posted. not one call from them and we have resorted to calling them every day to make sure they don't screw us again.

 – About 1 Month ago.

frontier is shit wifi drops every 10 minutes i want to sue they are stealing money from us f%@king bullshit f%@k you to the owner bullshit 100$ early termination fee f%@k you frontier ...

frontier is shit wifi drops every 10 minutes i want to sue they are stealing money from us f%@king bullshit f%@k you to the owner bullshit 100$ early termination fee f%@k you frontier

 – About 1 Month ago.

since there is only high school football on friday....

since there is only high school football on friday.

 – About 1 Month ago.

monday night football? maybe it will finish downloading by friday. ...

monday night football? maybe it will finish downloading by friday.

 – About 1 Month ago.

monday night football? they should have started streaming it on friday. weakness!...

monday night football? they should have started streaming it on friday. weakness!

 – About 1 Month ago.

hate, hate, hate this company. called to get bill lowered, worked for a month and then bill was $50 higher the following month, almost back to the original price we got it lowered from and that was...

hate, hate, hate this company. called to get bill lowered, worked for a month and then bill was $50 higher the following month, almost back to the original price we got it lowered from and that was stripping it down to bare minimum cable. called to get channels added back if it was going to be the same - bill keeps going up and they put on the statement that we agreed to another 2 years(not no, but hell no). been meaning to call them to discuss - this month we get a bill at $190 - which is $60 more than what we originally started with when i initially called to get it lowered. they are a bunch of asshats and we are dropping them today.

 – About 1 Month ago.

noblesville indiana

frontier is the worst company ever.

we live in what feels like the third world section of hamilton county, in, 46062

for twenty three years...

noblesville indiana

frontier is the worst company ever.

we live in what feels like the third world section of hamilton county, in, 46062

for twenty three years we have had only one option for phone / cable service.
verizon provided service initially but then sold to frontier a number of years ago.
here is our story in a nutshell, we have never had dependable phone / internet service in our area. we cancelled our undependable phone service years ago, faxes would not even go thru anymore, too much static to hear peoples voices.

our internet is so slow and undependable i can often deliver a message to a customer faster by hand. my out box currently has 29 messages waiting to be sent.

our existing problem with the internet started on 11/21. after spending countless hours on the phone with a very hostile unprofessional tech support , our frontier / yahoo account is still down.

last friday evening a young lady named allison who called me from the office of the president at frontier,she scheduled a technician to call me this morning at 8:00am, it's 10:04 am still no word from them.

our best speed this month .36 upload 1.56 down load not even enough to send attachments timely.

i can't seem to find anybody who can exert any kind of pressure on this company.

they act like they are above the law and answer to no one. even the phone monopolies of the past were more responsive.

we pay twice the amount that frontier currently advertises for their base package in our area which says for speed of 6mbps, how can that be right.

11/21 to 12/5 and counting still no service.

what legal recourse do we have?

wish we had a attourney general that had some balls

frontier should be drug over the rocks on the way into court to answer for fraud

 – About 1 Month ago.

we live in what feels like the third world section of hamilton county, in, 46062
for twenty three years we have had only one option for phone / cable service.
verizon provided service...

we live in what feels like the third world section of hamilton county, in, 46062
for twenty three years we have had only one option for phone / cable service.
verizon provided service initially but then sold to frontier a number of years ago.
here is our story in a nutshell, we have never had dependable phone / internet service in our area.

we cancelled our undependable phone service years ago, faxes would not even go thru anymore, too much static to hear peoples voices.

my frontier/yahoo account has been down since 11/21

our internet is always so slow and undependable i can often deliver a message to a customer faster by hand. my out box currently has 29 messages waiting to be sent.

after spending countless hours on the phone with a very hostile unprofessional tech support , our frontier / yahoo account is still down. forwarding you and hanging up on you seems like their default position.

one of my rants ended up in the in box at the office of the president @ frontier a nice gal named allison called me last friday and listened to the problem. she recommended that she schedule a tier two technician to look at software issues. she set it up for monday at 8:00 am it's 10:04 am still no word from anybody. another fail from frontier.

our best speed this month .36 upload 1.56 down load not even enough to send attachments timely.

i can't seem to find anybody who can exert any kind of pressure on this company.

they act like they are above the law and answer to no one. even the phone monopolies of the past were more responsive.

we pay twice the amount that frontier currently advertises for their base package in our area which says for speed of 6mbps, how can that be right.

11/21 to 12/5 and counting still no service.

what legal recourse do we have? any ideas

 – About 1 Month ago.

i personally workfor techsupport for frontier and i think they do suck the reason our service i bad because they limit our call time and make us do a ridiculous call flow and our systems suck. ive...

i personally workfor techsupport for frontier and i think they do suck the reason our service i bad because they limit our call time and make us do a ridiculous call flow and our systems suck. ive helped a alot of people there and it i get bad marks do to actually helping people and i agrre about the shitty customer service i get random customer dropped on me that are calling for billing just because the call time need to be down and then im stuck with an irrate customer frontier does suck

 – About 1 Month ago.

i'm at the point where i'm tired of paying for a service that i don't get. frontier communications services are very poor! who can help us? i can't get out of my contract unless i pay...

i'm at the point where i'm tired of paying for a service that i don't get. frontier communications services are very poor! who can help us? i can't get out of my contract unless i pay the fee!!! can we call someone like better business bureau? someone has to stop frontier from ripping off all the verizon customers in california and worldwide because i see complaints everywhere. is there anything we can do???????? help!

frustrated and stressed out

 – About 1 Month ago.

frontier communications is terrible! bunch of crooks if you ask me! please look to other services other than frontier!
1) over charged on monthly bill every month
2) dont give credit for...

frontier communications is terrible! bunch of crooks if you ask me! please look to other services other than frontier!
1) over charged on monthly bill every month
2) dont give credit for outages, poor internet service, tv goes out at least twice a day (rebooting)!
3) rude customer service
4) technicians don't even come out on day of appointment for service.
5) charges for so and so taxes besides the normal state tax.
6) call in every month to fix my bill and services.
7) not getting channels that were on my package from verizon.
8) every time i call in and explain my situation the outcome is always the same! (which is they can't help me or their explanation of poor service always changes with lies. one operator will tell you one thing and then the next operator will tell you something totally different!
9) my package always changes on bill and through customer service.
10) customer service reps are not knowledgable of service that frontier provides
11) customer services suck
12) tech services suck
13) frontier communications are crooks
14) always spend almost 2 hours on the phone going back and forth with supervisor(s) about my services and they always state otherwise!
15) i tell them i have my original pkg brochure in my hand to compare with the mis-information they provide. and then the excuses start!!!!
16) every time i go over with billing about my bill it's never the same information. i notify them that i'm looking at my bill as we speak and then the excuses start!! even had one rep say it was wrong, lol!
17. bottom line is don't get frontier communictions as your provider!!!

really want to know if anyone has gotten out of their contracts with frontier crooks and how?
and has anyone just refused to pay the bill period and changed their service? what action is taken if it comes to this point?
i personally tell them i refuse to pay money for a service that i wasn't getting!!
is their anyway we can get out and if by law can we sue them or take them to court? legally i signed up with verizon not frontier! i was not aware of the takeover until it happened! and they did not notify me of the change reason being because i just signed up with verizon 3 months prior to the takeover!
if anyone has a solution to these issues please leave your reply in the comments!

thank you,
disatisfied customer w/ frontier communications

 – About 1 Month ago.

frontier continues to under deliver contracted internet speeds. i get less than half what i pay for! time to switch. it can't be worse.
...

frontier continues to under deliver contracted internet speeds. i get less than half what i pay for! time to switch. it can't be worse.

 – About 2 months ago.

in tampa, fl, frontier took over for verizon. both companies suck, but frontier makes verizon seem like a spectacular company in comparison. my bill has fluctuated from $100 over billing to around...

in tampa, fl, frontier took over for verizon. both companies suck, but frontier makes verizon seem like a spectacular company in comparison. my bill has fluctuated from $100 over billing to around $200 over billing, and they took away all espn channels without my permission. let's get this class action lawsuit started already so we can take frontier to the cleaners, and wipe them off the face of the earth.

 – About 2 months ago.

https://www.consumeraffairs.com/cell_phones/bright_house.html...

https://www.consumeraffairs.com/cell_phones/bright_house.html

 – About 2 months ago.

why did we wait so long to dump frontier? foolish
poor at best wifi in our home and ruined our netflix experience with pathetic speed. if you are still a frontier customer i suggest you...

why did we wait so long to dump frontier? foolish
poor at best wifi in our home and ruined our netflix experience with pathetic speed. if you are still a frontier customer i suggest you consider options that are more worthy than this bottom of the barrel tripe.

 – About 2 months ago.

i had an appointment scheduled to reactivate my home phone number, which had only been turned off for about 2 months. they technician never showed up! he didn't even bother calling....oh wait,...

i had an appointment scheduled to reactivate my home phone number, which had only been turned off for about 2 months. they technician never showed up! he didn't even bother calling....oh wait, they told me he called on my home number...uh, i don't have a home number!!! then he lied and said he was at my home for 20 mins and that nobody opened the door....omg! this was a sunday and everybody was home....waiting for him! blatant lie! after 45 mins on the phone with someone from frontier, a very nice lady trying to help but just couldn't seem to wrap her head around the fact that this guy had just lied and she wanted to send someone else out at 6:00 pm sunday night....uh no!
monday i called and spoke with a supervisor to remedy this....she looked into see if possibly they could do the service remotely and was going to call me back. she called back once monday to let me know she was still working on it and she would call as soon as possible. well, it's friday and she never called back.i'm now on hold after talking with a customer service rep who spoke so fast and slurred his words and then when i asked him to repeat himself, he talked as slow as possible....how rude! when i asked for a supervisor, after just explaining everything to him, he said "may i ask why"!!! omg! seriously, i just want to speak with someone who knows wtf is going on!
i am going to see what other options are available for me...i was quite content with verizon and now frontier has just put a wrench in it! morons!

 – About 2 months ago.

i actually don't have much of a problem with frontier's service...we have phone, internet and tv (all through fios) and everything works fairly well. we've only had a handful of small...

i actually don't have much of a problem with frontier's service...we have phone, internet and tv (all through fios) and everything works fairly well. we've only had a handful of small service interruptions over the past few years. i really like the tv service....lots of channels!

but their customer service is absolutely horrendous. i've had to call dozens of times for billing issues and to say calling them is an unpleasant experience is the understatement of the century. i would like someone from frontier to explain to me how it's possible to call five separate times and get five different rate quotes? how is this possible??

they "automatically renewed " our contract at a price increase of approx. $50 per month. we never agreed to this over the phone or in writing. last i checked, a "contract" is an agreement between two willing parties. for them to renew our contract at a huge price increase without our consent and then threaten to charge us an early termination fee of $250 when trying to get out of our so-called "contract" is nothing short of criminal behavior.

and on what planet is it okay to charge long time customers more than new customers? i'm a long time customer of walmart, but i'm 100% certain i don't have to pay more for products than a new walmart customer.

i hate hate hate how frontier treats its customers. i'm not even remotely interested in dealing with this company anymore, it's just not worth it.

 – About 2 months ago.

months and months of having to call in to have credits issued to my account for services i do not have or they are charging me for and shouldn't be. can't put through a repeating credit so i...

months and months of having to call in to have credits issued to my account for services i do not have or they are charging me for and shouldn't be. can't put through a repeating credit so i get to call each month. and start all over again with explanations as to what i need them to do.

today they tell me they will not be issuing any more credits to my account - okay then - bye bye. transferred to 'retentions' who didn't even attempt to retain my business. brighthouse, now spectrum, will buy out the balance of my contract with frontier, more channels, home landline, free premium channels, faster internet, extensive public wifi for less money and no contracts so i'm free to leave at any time. i'm done with frontier. congrats frontier, you actually managed to be even worse than verizon. that takes some doing.

 – About 2 months ago.

i live in rural nys. frontier internet service was pretty good when i first moved in 4 years ago, but has gone downhill ever since. about 6pm, when everyone is home from work, the internet rarely...

i live in rural nys. frontier internet service was pretty good when i first moved in 4 years ago, but has gone downhill ever since. about 6pm, when everyone is home from work, the internet rarely works....when i try to load in a web page i am invariably timed out. i just don't use it in the evening. when i call customer service i get different advice, tests....etc. nothing works and they refuse to send someone out to check the "box" down the road -- which when tweeked in the past would juice up the 6 megabite connection. i am so fed up i could scream!

 – About 2 months ago.

internet goes out for at least an hr a day, modem failed had to call local office to get any help, said new modem was all set up come pick it up. plugged it in , still had last user in it. 6 mo. later...

internet goes out for at least an hr a day, modem failed had to call local office to get any help, said new modem was all set up come pick it up. plugged it in , still had last user in it. 6 mo. later no wifi still, modem is pass word locked offshore tech support is the opposite of help.

 – About 2 months ago.

knock knock
who's there?
not frontier

thank you , i will be here all week waiting, again......

knock knock
who's there?
not frontier

thank you , i will be here all week waiting, again...

 – About 2 months ago.

so my frontier internet is a nightmare. my connection goes out constantly...and i literally mean every 5 minutes. i run my business from home and it has prevented me from getting anything done. for...

so my frontier internet is a nightmare. my connection goes out constantly...and i literally mean every 5 minutes. i run my business from home and it has prevented me from getting anything done. for those who don't know, a "satisfactory" (but not fast) internet speed is 8 mbps. my connection tests between .73 to 1.45 mbps. basically, it is next to useless. i can't even stream netflix or update my computer at home, i have to go to a coffee shop or somewhere with free wifi.

frontier has attempted to fix it and says it is ok each time, but clearly this service is useless in my area of palm desert, ca. i am switching to time warner, which i heard is awful too. we just don't have good options here. at this point, anything has to be better than frontier.

 – About 2 months ago.

the fact that this website exists says it all!!! if you aren't in a contract, run while you can.

me: it's 5:15pm. i was expecting someone between 3-5 today.

the fact that this website exists says it all!!! if you aren't in a contract, run while you can.

me: it's 5:15pm. i was expecting someone between 3-5 today.

frontier: someone will come... next week. sorry, we didn't know.

wtf!!!

 – About 2 months ago.

okay, so clearly i am not the only one who agrees. with all of these complaints you would think a little effort would be put forth in the customer service department. i called about 2 mos. ago from...

okay, so clearly i am not the only one who agrees. with all of these complaints you would think a little effort would be put forth in the customer service department. i called about 2 mos. ago from ongoing shit internet, the rep. i spoke with told me to change the routing channel......and that was it. did it fix my shit internet?...no. now, it's much worse and over the thanksgiving holiday was not working at all. i called, they said it was temporarily down and have no expected time to when it will be back up. so... f%@k me right? awful awful internet and customer service. i shall be searching for a new provider

 – About 2 months ago.

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your...

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your patience. not to mention their over modulated hold music, during the second hour, becomes finger nail on a chalkboard. no surprise, service matches performance of product - pretty sad american brand, the founders must be so proud.

 – About 2 months ago.

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your...

i would rather have a root canal with no pain killer than deal with frontier "customer service". strap in tight because you're in for total frustration as they run out the clock on your patience. not to mention their over modulated hold music, during the second hour, becomes finger nail on a chalkboard. no surprise, service matches performance of product - pretty sad american brand, the founders must be so proud.

 – About 2 months ago.

so today it's announced frontier in connecticut is dropping abc network from its lineup nov. 30th if negotiations don't conclude positively. who drops a major network & suggests antenna gets...

so today it's announced frontier in connecticut is dropping abc network from its lineup nov. 30th if negotiations don't conclude positively. who drops a major network & suggests antenna gets it to our home for free? really? for the amount we're paying?

 – About 2 months ago.

apollo beach, fl
frontier really sucks...we were switched from verizon back in april, and our monthly bill has gone from around $235 then to around $340 now for the same service. yesterday we...

apollo beach, fl
frontier really sucks...we were switched from verizon back in april, and our monthly bill has gone from around $235 then to around $340 now for the same service. yesterday we learned that frontier will no longer carry nbc programming due to a contract dispute. this is the best network channel, the one that we watch most every night with the best programming. with no nbc, the service is worthless other than the internet connection... i will be cancelling and will have to toss the dice with brighthouse --doesn't sound good.

 – About 2 months ago.

frontier communications uses dishonest sales practices!

i was a verizon fios customer in the tampa area that was acquired in the fios purchase by frontier communications. i am on a...

frontier communications uses dishonest sales practices!

i was a verizon fios customer in the tampa area that was acquired in the fios purchase by frontier communications. i am on a 24-month contract that is nearing the end.

today my internet went out and i called tech support to troubleshoot the issue. tech support informed me that the outage was due to my internet upgrade and contract renewal which i never asked for. the tech rep also informed me that a technician was en route to my house to perform the upgrade. after i told him i never agreed to an upgrade or contract renewal, i was then transferred to a customer service rep that tried to sell the upgrade to me after the fact that they processed an illegal order. not a "we are sorry for our error". frontier is clearly a company that promotes and encourages dishonesty in their sales function.

to say i am mad is an understatement. is this your sales practice frontier? well, not only will i be filing complaints with the state ag, fcc, bbb and anywhere else that i can notify the world about your slimy company, i am making you my mission. you have destroyed my entire morning of work and you don't even have the decency to apologize for wasting my time while trying to steal from me.

sincerely,
yet another lost customer

 – About 2 months ago.

frontier is literally the worst isp on the face of this planet. my fellow west coasters can vouch on the awful transition that was verizon to frontier. internet cuts out whenever it feels like it,...

frontier is literally the worst isp on the face of this planet. my fellow west coasters can vouch on the awful transition that was verizon to frontier. internet cuts out whenever it feels like it, call tech support and they'll tell you "hmm nope, shows here you're up and running, problem must be on your end". ok, let's say the problem is on my end, how do i make this shit work? can you send a tech? "no, shows here there's no problem, theyll only tell you the same thing i'm telling you". save yourself the trouble, if you work from home frontier is not a reliable provider. land line hasn't worked since the nixon administration. for the price, go somewhere else. don't bother staying in on rainy days, internet is down if it's remotely rainy. i was unfortunately grandfathered into a 2 yr contract with them after they bought verizon, thankfully this is my last month before i jump off this sinking ship. i seriously hope everything bad in the world happens to this piece of shit company.

 – About 2 months ago.

i set up autopay and they took out double my invoice. then they told me they couldn't refund it, they would have to credit it to my next bill. after 3 hours of fighting and promising it...

i set up autopay and they took out double my invoice. then they told me they couldn't refund it, they would have to credit it to my next bill. after 3 hours of fighting and promising it wouldn't happen again and that i should stop future automatic payments, here it is the following month and they now want another full payment on top of what they should already have from the month before. it's time to get a lawyer!

 – About 2 months ago.

frontier is definitely the worse service provider i have dealt with. customer service especially. came home to no service, as well as a notice that my overdue payment was due by 4:30pm on the final...

frontier is definitely the worse service provider i have dealt with. customer service especially. came home to no service, as well as a notice that my overdue payment was due by 4:30pm on the final date of the notice (12/7/2016.). yes i forgot to pay last month. so i have 7 days to get the payment made before they disconnect.

called customer service to tell them that i just received the notice stating to pay by 4:30pm on 12/7 but yet i was disconnected anyway. i was on the phone for 30 minutes, transferred to 2 different agents, and both agents sounded muffled---poor phone service, go figure--so i could barely hear them. the totally disregarded the notice i received and couldn't restore it until payment was made.

i have no problem making the payment, the problem i have is frontier disconnecting service before the final date that is stated on their notice.

will be switching to dish satellite service.

 – About 2 months ago.

my story is probably on par with everyone elses. where do i start??......

so i made an appointment with frontier back in september for new service. had an appointment for new service...

my story is probably on par with everyone elses. where do i start??......

so i made an appointment with frontier back in september for new service. had an appointment for new service scheduled for a saturday. changed my travel/ work plans so that i could be here for the install. there's a backstory to all of this - we weren't moving in for a few months so we only needed internet to take care of business on the house while in la. so i was told by the rep who was doing my order, "no problem at all. we can set you on a vacation hold so that you're not paying for phone/tv until you move in. you will only be responsible for internet and then when you move in we can turn on phone and tv. this way we can set everything up now."

the day and time of the appointment came and went with no one showed up. so i call the next day and ask what happened? i was told, "oh, your order was cancelled." that's interesting. so i ask, "why was everything cancelled without anyone calling me?" silence. she then say's "well, you order was cancelled because you need to have service for 2 months in order to do a vacation hold on your service." ok, so that was news to me. then i say, i would like to speak to a manager. the customer service agent says, (not kidding) "well the only way you can speak to my manager is if you set up service with us." what?!?!?! i said, "well i would like to determine whether or not i want to do business with you which is why i want to speak to your manager." same response - the net of it was unless i was willing to spend another 15-20 min setting up a new order (for the same order they cancelled) they weren't going to let me speak to a manager to discuss my dissatisfaction with them. crazy right? so i give up and move on.

you may ask, at this point why go forward with verizon/frontier? well, the prior tenants in my house had it installed fios and i thought it would be an easy install to stay with the same company. rather than have twc come out and drill new holes and run new wires i thought this was the more efficient route.

so i just say to myself forget it, i'll just set up an appointment when i move down full time in nov/dec.

cut to 2 weeks ago (mid november) i made another appointment for this past saturday. i'm a new customer getting phone, internet and tv. i called and referenced that i had an order set up prior, which they were able to retrieve (my old order that was cancelled- interesting because i was told i needed to set up another order to talk to manager??) and was stood up the last time with no communication. they said, "oh, we are so sorry, we will make sure everything goes smoothly for you."

famous last words....i moved around my moving schedule (moved down from sf to la) so i could be there at the time i was quoted (3-5pm pst 11/26). during my drive down from sf to la my sister in law who lives next door sends me a picture of a note left by the frontier technician. i think he was at my house around 8-9am. his note was "cant get into the communication box - it's rusted/painted over. you will have to reschedule." ok, so a couple of things are going on here. 1) why is the technician at my house prior to what i was told was my appointment window? 2) why do i have reschedule? you came before the window i was quoted (which, by the way they will later deny (aka lie) that i was quoted).

upon receipt of the note i immediately call into frontier and explain what happened. i spoke wiht someone who looked at my order and said, "yes, you're right, he did come early and i will escalate this issue. someone will be at your house by 7pm tonight." i'm sure at this point you can already guess what happened. no one showed up.

so i call once again (having now been stood up a total of 3 times) and speak to probably the worst person in customer service i've ever encountered. no wait, the person i spoke with today, mary a supervisor is actually the worst (more on that to come). the girl i spoke with sat evening was apologetic but offered me nothing in the way of getting the appointment scheduled on mon. complete and utter waste of my time calling sat evening. oh well, lesson learned.

i call first thing mon am. i get a nice guy on the phone explain that i'm not interested in talking to a rep and that i want a supervisor. he puts me in touch with mary (after being on hold for about 15 min). mary, mary....where do i start? well, i'm clearly a little short and peeved at this point. she, rather than taking a customer service 101 approach of being nice to a potential customer, goes on the offensive. she says "well our technician came at the right time. we didn't quote you an appointment window. this was an all day appointment." wrong. now you are just lying to me. then i say, well thats's interesting, because he said the box is rusted/painted over and he can't get in. well i was able to get in and the twc cable guy (who came after a quick call the night before) was able to get in.

again, more defensiveness and no apologizing. you would think, and i haven't asked for anything, that they would at least offer me something? nope, nothing. in fact, i left the conversation begging them to give me service. think about that for a second. a customer has to call a service provider and beg them to give them $140/mo. shouldn't they be fighting for my business when there are other providers? what if i called and said, "look, my payment might or might not be there this month. i'll try to get it to you on time but i'm not sure i really feel like living up to your expecations." my service would be turned off immediately.

this is hands down the worst customer service and company i've ever dealt with. that's not hyperbole. i'm serious. do not under any circumstances sign up for service with this company. you will waste your time and end up banging your head on the wall.

 – About 2 months ago.

theres an outage in elk grove, ca, get to it ...

theres an outage in elk grove, ca, get to it

 – About 2 months ago.

wi-fi is always down! get some better servers! #frontiersucks...

wi-fi is always down! get some better servers! #frontiersucks

 – About 2 months ago.

why does frontier play fuzzy, low quality commercials on their hd channels?

frontier commercials are not even in hd. why would i pay so much for a 4k ultra hd tv, and extra for hd...

why does frontier play fuzzy, low quality commercials on their hd channels?

frontier commercials are not even in hd. why would i pay so much for a 4k ultra hd tv, and extra for hd channels, but frontier plays non-hd on them?

leaving frontier!

 – About 2 months ago.

we have not received the same monthly bill for the exact same service in the last four (4) months despite 20 phone calls to cs. cs has repeatedly said the issue is fixed and made promises which...

we have not received the same monthly bill for the exact same service in the last four (4) months despite 20 phone calls to cs. cs has repeatedly said the issue is fixed and made promises which haven't been kept. frontier cut our service to basic for unknown reasons. frontier cut our internet service from 50/50 to 25/25. frontier sent us two (2) boxes with ups labels and then advised us it was a mistake. cs has given us confirmation numbers regarding corrective actives and none could be found in subsequent calls to cs.

our dvr can't retain selected channels in favorite and will spontaneously reboot while trying to create a favorite list. cs has rebooted our dvr four (4) times and said it is repaired and it is not.

take a look at the bbb for frontier communications. take a look at the frontier communications fb page. there are 10,000 of customers who have hate this company and 1000's more changing services.

 – About 2 months ago.

my mom ordered frontier internet . then she change her mind. i did the order for her . and give them my email address.
i did the order the last month few days after i received an email said...

my mom ordered frontier internet . then she change her mind. i did the order for her . and give them my email address.
i did the order the last month few days after i received an email said you have protection plan ,called them and said i don't
want protection plan they cancelled but they charged for these few days.. on the beginning of this month my mom received
a bill charges for installing the internet $ 49.99. talked with a 3 supervisors trying to explain to them no one ever come to
my mom place. and she never got connected and they know that but they keep saying we will review it.. they add things
you never ask for and they charge for things they never did .this is reminding me with what wells fargo did with their
customers.


 – About 2 months ago.

3mb down/256k up, intermittently and none when it's raining. rude customer service at their office. they don't have to care they're the telephone company. can't get charter out...

3mb down/256k up, intermittently and none when it's raining. rude customer service at their office. they don't have to care they're the telephone company. can't get charter out here.

 – About 2 months ago.

i chatted with someone to add a channel package and i thought that it would be done in 10 minutes tops like every other provider, but i come to find out that it had to be scheduled and that the...

i chatted with someone to add a channel package and i thought that it would be done in 10 minutes tops like every other provider, but i come to find out that it had to be scheduled and that the package would not be added till a week from today. i contacted them again and they told me that "even though it is just an update,they still have to schedule it and the earliest date is 12/1/2016???? i have never heard of such horrible service.

 – About 2 months ago.

frontier, where dmv workers get customer service rep jobs after being fired for their incompetence. ...

frontier, where dmv workers get customer service rep jobs after being fired for their incompetence.

 – About 2 months ago.

1500 ping, 3mbit/128kbit, constant dropped connections, all for the low low price of a f%@king fortune.

over 10+ years i've had frontier techs out here countless times, they always...

1500 ping, 3mbit/128kbit, constant dropped connections, all for the low low price of a f%@king fortune.

over 10+ years i've had frontier techs out here countless times, they always make dumb excuses and the techs they send out are snarky complete assholes. last time my internet was this messed it took them weeks of coming out until i got hold of a higher up that said they were upgrading their stuff in a few months because they're oversubscribed. even after that was resolved, there were still slowdowns/unreliability at peak hours and a mere 10 months later it started doing the same thing but even worse. looks like i'll be paying a fortune a month until they "upgrade" again because frontier only really cares about ripping off ghetto rural areas with no other choices.

the higher ups stopped even responding to me - i think i pissed them off with my righteous indignation. clearly they think they have a right to be the worst, lowest rated isp in america with no repercussions.

 – About 2 months ago.

worst customer service ever. indignant and rude represenatives on the phone making promises they cannot keep. technicians no call/no show for their appointments to connect new service. this is a pos...

worst customer service ever. indignant and rude represenatives on the phone making promises they cannot keep. technicians no call/no show for their appointments to connect new service. this is a pos company from every angle.

 – About 2 months ago.

i just posted a vent a few seconds ago and it appears on your site as though i posted from ottawa, ontario,canada. i am in santa monica ca. geezuss, does nothing work anymore ?...

i just posted a vent a few seconds ago and it appears on your site as though i posted from ottawa, ontario,canada. i am in santa monica ca. geezuss, does nothing work anymore ?

 – About 2 months ago.

i have been fighting with frontier ever since they took over from verizon fios in april 2016. i have filed 2 fcc complaints and 2 complaints with the ca state utilities & commerce committee. the fcc...

i have been fighting with frontier ever since they took over from verizon fios in april 2016. i have filed 2 fcc complaints and 2 complaints with the ca state utilities & commerce committee. the fcc sent letters that frontier would contact me, since for the first 3 months it was nearly impossible to get through to customer service and if you did after being on hold for as long as 45 minutes and then being disconnected, you got through to someone in the philippines who spoke broken english at best and had no knowledge or authority to do anything. frontier never responded to me as the fcc promised.

internet was incredibly slow, tv pixilated or turned itself off mid-program and then back on, sound was muffled on both tvs (so it was coming from frontier, not my televisions) and had to be turned up to top volume to hear anything.....they would fix this by "resetting the boxes" but after a few weeks it would happen again. after 8 months, on demand is still lacking content and takes 2 to 3 weeks to update past programming if it is ever updated at all. a supervisor on the "escalation team" told me last week that even though president melinda white promised in a hearing before the ca utilities and commerce committee back in may that all services would be up and running to verizon standards by june, they had no idea when the on demand service would be working properly. when i asked her why, since it had been complete for all paid for programming and updated within 2 days by verizon, frontier could not manage the same, she told me that verizon had processed on demand "in house" but that frontier had chosen to use a third party provider. she said the third party provider was not getting updates promptly from content providers and then was slow to update the menu themselves and that frontier had no idea when they could fix this. in the meantime they are carrying advertising on various channels for on demand programming available for programs that are not listed by frontier at all. this is fraud.

on night i turned on the tv to find that on demand was not available to me at all. after spending an hour and a half on the phone with the tech department, they discovered that someone at frontier had put in an order to remove it from my service while leaving the other parts of my bundle intact ! how could they do that ? the tech was able to "patch" it for the night but told me to call customer service first thing in the morning and have them officially fix it because he didn't know how long the patch would last....that turned into about 5 hours on the phone over the following 2 days. at first they tried to tell me *i* had ordered them to do that ! seriously ? i had done nothing but bitch about it since frontier took over, since it is mainly how i watch tv. then after they restored it, someone apparently unbundled my service (which i've had since 2009, out of contract since 2011) and my next bill was $327 and change. i had already been fighting with them over the cost of my service, since we were promised that everything would remain the same as it was with verizon but they were billing me more and for sub-standard service. i had been offered at $250 rebate for the poor service back in july but it had never appeared on my bill.

at first when i was put through to billing, i got an argument that the billing was correct and that i'd better pay it or they were going to turn my service off. i asked how one month's service could possibly cost over $300, since the only extra i have is hbo, and how it could be so much more than the previous month's already over inflated bill since i hadn't changed anything ? my bill from verizon was $189.....frontier had been charging me $206, and the "taxes and extra charges" were more than verizon charged though taxes have not gone up. the escalation team at the office of the president had upgraded my internet speed to 50 / 50 since that is the lowest speed frontier offers and verizon had always automatically upgraded speed whenever they changed it. i was told this would not affect my billing. this was their attempt to correct the constant buffering and pop ups that told me "you are not connected to the internet" every other time i opened the computer. the escalation team had me make a direct transfer of funds from my checking account to settle the bill since may, minus the $250 credit....that was $580.18. i was told late charges would be removed. then i started getting the bigger bills. no one in billing would do a line by line audit of my bill and i was told that if i paid the $327 bill and it was found to be wrong, the difference would be refunded to me "in two or three months." i told them i didn't want to wait that long, i didn't feel like letting them make money "on the float", which according to all the other negative reviews i've read about their billing practices is their standard operating procedure. i told them that i wanted to terminate my service but didn't want to do it before i had corrected billing, that i have zero debt and an 810 credit rating and didn't want to have collection agencies dunning me or ruining that due to frontier's incompetence. i contacted the office of the president again and was told not to pay the bill while they sorted it out and that they would "look into" why the $250 credit hadn't been applied. the next month's bill was for $284 and change, still without changes to my service and there were late charges on the bill and the $250 credit had still not been applied. people that promised to call me never did. i spent hours trying to get through to customer service, being put on hold, and repeatedly being disconnected either while i was on hold or while i was being "transferred to a supervisor." i was again told that the billing was correct (though the difference between the two months or any other months couldn't be explained) and that i'd better pay it. pop ups threatening disconnection appeared on my screen. i told them i would be happy to pay my bill over the phone if they could just give me a correct amount, followed by a paper explanation. yeah, they couldn't do that.

in the interim, on demand stopped being available twice again, more hours on the phone with the tech department, and one night i turned on the tv to find closed captioning obscuring a quarter of the screen. i hadn't been on the night before when i turned the tv off and i sure hadn't programmed it in. i tried to turn it off using the menu options on my remote but when i got to the final step, it kicked me out of menu before completing the removal. i tried over and over again and finally called the tech department again. that led to an hour and a half on the phone while he tried to remove it, couldn't, rebooted my box (fail) then had me completely reprogram everything using codes he gave me to put in my remote. the closed captioning was finally removed, but it was now 1:30 in the morning and i hadn't been able to watch sunday night programming, which wouldn't appear on on demand for weeks.....games of thrones much ?... and went to bed. the next morning i got up and though i never watch daytime tv, turned it on just to check if the mission had truly been accomplished and no ! there was closed captioning again. i again tried to remove it using my remote, but nooooooo. i called the tech department back and was miraculously connected to the same tech i'd talked to the night before. he couldn't believe it and neither could i...what were the odds ? he also couldn't believe the closed captioning had been turned back on and told me he thought the problem was that my fairly new motorola box, replaced by verizon 8 months before the switch, wasn't receiving updates. he would send me a new one. meantime i would have to watch with the closed captioning. however, the next night i turned on the tv to find a screen with the image of 2 tvs on it, asking me to chose between letterbox and full screen image. i did that, the tv went on without the closed captioning, muffled sound was restored to full spectrum, and the box seemed to work fine.

nonetheless, about a week later another stb arrived. when i opened the box i found a black motorola box i knew was standard definition only because i'd had one for years and i had had to change my service to hd with verizon because they had stopped replacing them. not only that, the thing was obviously used and was covered with sticky fingerprints and smudges. i wasn't about to crawl around on the floor and move furniture to hook it up when it didn't seem right. more time on the phone. i was twice disconnected after long holds to customer service (once when someone picked up the line, laughed, and then hung up) and then when i called back the third time got a recording than customer service was closed and i should call back the next day. i went to chat. i was actually even disconnected from chat while someone was "consulting a supervisor" and finally was told that the box was appropriate and that i should connect it. really ? even though i'm paying for hd service ? i asked them to indulge me and double check the serial number on the box, which they'd already told me they'd checked. whoops, yeah i was right, wrong box. frontier even offers standard boxes though verizon didn't ? quelle shock. they said i should return the erroneous box (trip to ups store, thanks a lot) and they would mail a proper replacement.

about 4 days later i got another delivery from frontier. when i opened the box i saw a small object that looked nothing like my current stb. it looked more like the simple convertor box i have on the small tv in the kitchen that just goes on or off. i googled the brand, arris. nothing but complaints about how cheap it is and how it doesn't work very well, plus it's just a black box, it doesn't show you the time or the channel or anything. sorry, not acceptable plus my old box now seemed to be working fine. more hours on the phone with frontier. they told me they didn't have to send me a box that was comparable to the one i have, that it doesn't have to be a new box either, and that what brand i got was "the luck of the draw." i told them i was sending it back and keeping the one i have and that i couldn't wait to disconnect my service. cheap-ass muthas.

but, you know, the wrong billing continues. credits for late fees and cancelled bundling and promos and even the long promised rebate get thrown out by some "credit review committee" that can apparently override the escalation team and the office of the president. the one knowledgeable person who finally sat on the phone with me for 2 days, calling me back, discovered all the data errors and gave me a supposedly current balance which i paid right then by credit card, told me that as far as she could tell, the "credit review committee" kicked back anything over $100, without reviewing it at all. basically they try to kill you by making you bang your head against the wall.

ok, so i thought i was zero'd out until the end of november and was investigating direct tv v. spectrum. problem is, i live in prime earthquake country, we're due for a big one, and we've already had recent instances where cell phones failed during emergencies because the towers were overloaded. imagine what's going to happen when they also fall down ? so i want a landline...and i keep an old school phone in a drawer near the jack that has served me well in power outages when the wireless phones didn't work. meantime, last week frontier turned my tv off "for non-payment." funny how i had a confirmation number for the payment that at first they couldn't locate in their system and then i was told the "non-payment" was for old late charges i'd been told had been removed. it took a day for them to turn the tv back on, and then last night on demand wouldn't work again and i spent another two hours (because if you don't you have to start all over agian the next day) on the phone with 3 different people from the tech department, all of whom i couldn't hear because of interference on the line from their end, one of whom had me hang up so she could "call me back" but never did, two of whom were at the very least verbally dysfunctional and maybe brain damaged.....one asked me if there was a power outage in my area when i was talking to her on the phone they are providing me and she could hear the tv in the background; two of whom argued with me that i wasn't who i told them i was because even though i gave them the proper phone # that matches my account, had given them the correct account # but couldn't find my pin, and given the correct address, i was giving them a birthdate that "didn't match their records"......really ? like i don't know when i'm born ? another data error which involved transferring me back to customer service to "fix it"....like i said, i've had the same service since 2009 and my birthdate has never been wrong before......then transferred back to a tech guy who rebooted the box twice, then had me crawl around on the floor unplugging and re-plugging the box, then still couldn't bring on demand back online ( i got an on screen pop up over and over saying there was a "connectivity issue and to check the wiring to the stb" even though it went out while i was watching a program in on demand so how could there be a wiring issue ?) he finally put me on hold for 15 minutes while he tried to talk to someone in the chat department who "maybe could help, because they knew more"....seriously ????....and who, when he finally came back, said the "chat guy" told him the last 5 calls he'd fielded had been because on demand was out and that there"must be an issue." yah think ? so he was submitting a "trouble shooting ticket " and wished me a good night. it was 2 am. this morning i checked and on demand was once again working.

this company is a nightmare. i told them yesterday that because of thanksgiving i might be a day over my supposedly now once again zero balance .....i've paid them almost $1200 since april, but who knows ?....but that i am switching service and not paying them another dime. they once again threatened me and said i'd better pay if i get another bill even if i have another provider, and that they will "eventually" pro-rate the bill and give me a refund. sure thing.

i am cc'ing this to the california cpuc, the ca utilities and commerce committee, the fcc, and to the office of the ca president of frontier, melinda white and yelp. i hate this company even more than my health insurance company and that's saying a lot. the chairman of the ca committee that is investigating frontier had me keep a log of my phone time with the company. so far it's 50 hours and counting. if you use them after reading this you have seriously bumped your head.

 – About 2 months ago.

do not switch to frontier! they will sell you one thing and deliver another, or nothing at all. i have been fighting them for 4 months and they tell me it is my fault for letting their technician on...

do not switch to frontier! they will sell you one thing and deliver another, or nothing at all. i have been fighting them for 4 months and they tell me it is my fault for letting their technician on my property. really?

 – About 2 months ago.

ohh these idiots know how to not do sh¡t right. service was suspended for billing when i had a zero balance. then these cumtwats don't know how to get it back on. i was lied to about five...

ohh these idiots know how to not do sh¡t right. service was suspended for billing when i had a zero balance. then these cumtwats don't know how to get it back on. i was lied to about five different times by people that are supposed to "represent" the company when all they know how to do is not fix the problem and pass you to the next f&$/ing department. to then again wait and not fix sh|t. bunch of idiots.

 – About 2 months ago.

frontier is literally the worst internet service in the world. on a good day we get 200 kilobites.... on a good day!?!??! what the **** frontier **** you and your bull**** service! oh and they have a...

frontier is literally the worst internet service in the world. on a good day we get 200 kilobites.... on a good day!?!??! what the **** frontier **** you and your bull**** service! oh and they have a monopoly here so we are literally screwed until jesus comes again! frontier?! more like f*cktier!

 – About 2 months ago.

i absolutely hate frontier. 1 mbps download speed? calling this "high-speed" internet is a total fabrication and should be considered false advertising. i would cancel service and do...

i absolutely hate frontier. 1 mbps download speed? calling this "high-speed" internet is a total fabrication and should be considered false advertising. i would cancel service and do anything else, including using my phone as a hotspot.... however, my condo association just renewed a 10 year contract with them! looks like my only choice is to put this bad boy on the market.

f%@k you frontier. i hope you leave connecticut like ge.

 – About 2 months ago.

no problems other than my ip says ottawa. i am in florida...

no problems other than my ip says ottawa. i am in florida

 – About 2 months ago.

frontier has been getting caf (connect america funding)and most of the work is not up to govt specs!! they got rid of all the inspectors!!
we been told to do wherever it takes to meet deadline,...

frontier has been getting caf (connect america funding)and most of the work is not up to govt specs!! they got rid of all the inspectors!!
we been told to do wherever it takes to meet deadline, so some fiber and duct is placed only 12 inches deep!! also we have had big db losses in our fiber splicing, no one checks nothing..
also, 3 different locations no ground grids placed.. just a coil of number 6 ground wire placed

 – About 2 months ago.

yes frontier cable service is horrible!!!!!
landline and internet did not work for weeks. tech repair people came to my home 5 times to try to resolve. still charged for that service never...

yes frontier cable service is horrible!!!!!
landline and internet did not work for weeks. tech repair people came to my home 5 times to try to resolve. still charged for that service never received. agreed to a dollar amount at ordering of service billed every month for almost double that amount with double talk in billing dept for explanations.
i am done with frontier cable will never use them again. beware consumers.

 – About 2 months ago.

we lost all of our on demand movies taken over from verizon. after 6 months only a portion were restored. i contact them monthly and am told there are pending credits on my bill. now magically...

we lost all of our on demand movies taken over from verizon. after 6 months only a portion were restored. i contact them monthly and am told there are pending credits on my bill. now magically they've all disappeared. i hate these people. luckily i saved all my chat transcripts but i highly doubt they'll ever refund my money as promised. they suck.

 – About 2 months ago.

cw9md...

cw9md

 – About 2 months ago.

the did the same thing to me. they suspended my service because it was a "collections issue", even though i had paid the bill. switching to spectrum this week....

the did the same thing to me. they suspended my service because it was a "collections issue", even though i had paid the bill. switching to spectrum this week.

 – About 2 months ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 months ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 months ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 months ago.

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an...

the worst company ever!! suspended my service because it was a "collections issue", even though i had paid the bill. the customer service rep i chatted with online started out with an attitude.... the service is awful, over priced, slow internet. i don't understand how they don't have the same technology verizon had when they took over. the ppl here in florida are contacting their congressmen and senators because of the problems this switch has caused. i hate frontier!

 – About 2 months ago.

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!
worthless to say the least - major suck job!

 – About 2 months ago.

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!

really? the ceo makes over $6 million a year and they cannot even send me a friggin cable box that works?
good thing this outfit is not in russia as the ceo would be executed by now!
worthless to say the least - major suck job!

 – About 2 months ago.

major sucky service but pro's at the runaround.
ordered a new box for an additional tv, told to just plug in the box, follow prompts.
1 hour later still not working.
called non...

major sucky service but pro's at the runaround.
ordered a new box for an additional tv, told to just plug in the box, follow prompts.
1 hour later still not working.
called non existent customer service, transferred around 3-4 times and still no working cable box.
last guy says give it an hour and maybe it will come on - perhaps no one registered the box number before sending it out to us.
the company and the training - if any - they give their people is worhless.
after 90 minutes on the phone we finally gave up as they could not help us - said we just had to wait till somebody,
maybe god, sent a signal to our box for activation.
all in all, my wife and i both wasted 2.5 hours each on a friday evening trying to get the pos box working, which we never did.
frontier sucks? far worse than that!

 – About 2 months ago.

for two whole days there's a massive outage showing red on the map stretching from catalina to indio, lancaster to oceanside, and tech support says there is no outage. unf#cking believable!...

for two whole days there's a massive outage showing red on the map stretching from catalina to indio, lancaster to oceanside, and tech support says there is no outage. unf#cking believable!

 – About 2 months ago.

how is this company still in business? every time i call i'm told it's a wiring issue. the worst...

how is this company still in business? every time i call i'm told it's a wiring issue. the worst

 – About 2 months ago.

i can't even load a f%@king page without it timing out. even a simple black and white no graphics page. this mother f%@king company has got to be shut down. i don't f%@king get it. did...

i can't even load a f%@king page without it timing out. even a simple black and white no graphics page. this mother f%@king company has got to be shut down. i don't f%@king get it. did verizon take all of their equipment and technology with them we they dumped us on these dogs? if all they did was take over the accounts of verizon and didn't change any existing hardware etc, why isn't it f%@king working the same. my old dial-up from 16 years ago was a hell of a lot faster than this snail. god forbid you try and load any page/site with heavy graphics (like playing a game), it takes me 5-6 attempts before it finally loads.

i don't understand how or why this pos company is still in business.

ps: this post is from california...why does it keep posting everyone from ottawa, canada? a lovely place in the world, but why?

 – About 2 months ago.

simply stated....i hate, hate, this pos company. possibly the worst i have ever known, or at least had the displeasure of working with. so sick of the non-performance.

from: rancho...

simply stated....i hate, hate, this pos company. possibly the worst i have ever known, or at least had the displeasure of working with. so sick of the non-performance.

from: rancho cucamonga, ca. this site keeps posting me from elsewhere.


p.s. did i mention i friggin hate this compay?

 – About 2 months ago.

i thought verizon was the worst but they have been surpassed! ...

i thought verizon was the worst but they have been surpassed!

 – About 2 months ago.

sent to both the area president and vp of florida.

as both of you are listed as the senior vice president and general manager of the florida operations and as the area president, i'm...

sent to both the area president and vp of florida.

as both of you are listed as the senior vice president and general manager of the florida operations and as the area president, i'm requesting that you provide me with a physical mailing address that i may send you copies of the formal complaints that are being submitted to the federal communications commission, the florida atty. gen.'s office as well as to the florida division of consumer affairs. i think that this matter can be cleared up in a proper business like, professional manner, instead of involving regulatory agencies and other distasteful and protracted legal battles of which i am both prepared to present and have the resources to do such. after months and months and months of this insanity; i think it is time that we have polite and cordial professional chat.
i am a retired telecommunications and information security specialist for over 40 years. i forgotten more about telecommunications than i care to think about, let alone most people know. i am fully prepared and do have a very large firm prepared to file a major class action suit against you, along with myself, filing suit against you for all the costs and damages incurred, incredible amounts of time wasted on both your irresponsible telecommunications network and the lack that any of your employees to any proper training. what your firm did to the craftspeople is a disgrace and the broken promises and your new / old cfo from c&w published projections and comments, well, speaks volumes.
i find that this action by verizon and that your firm went ahead and made a $10.8 billion mistake, as you both have seen in your third quarter results; resulting in a new 52 week low of your stock (3.08) and the fact that you will be laying off a thousand or more employees as per your own press releases after your 3rd quarter conference call.
frontier communications corp. (ftr)
following a decline in customers this recent quarter, frontier communications announced there will be about 1,000 jobs cut across the company. in their statement they said:
...current regional support functions including engineering, finance, human resources, communications and marketing are being centralized to achieve improved operational performance as well as expense reductions.
now, if you're unable to go ahead and provide me with a physical mailing address because the document that i have created and put together concerning my entire concerns; with what i consider to be the most egregious criminal act in all of telecommunications history; in my professional lifetime and of the entire industries lifetime to of occurred. your firm reminds me of the entire enron debacle, let alone the mci/worldcom nightmare that occurred. the tens of thousands of complaints in the multi-state acquisition of certain copper line assets formally owned by verizon communications, without proper formal notice to the customers, i find to be a bit much.

also as a stockholder i find that senior management and the board of directors to have committed excellent examples of gross malfeasance and misfeasance.
i can tell you from knowing this industry inside out and backwards, you are not a telecommunications company, but are more of a telemarketing company. i find that receiving offers to purchase life insurance policies and life alert alarm systems in a telephone bill to not be of a professional telephone corporations standard operating procedure and have never seen such inclusions in an invoice, ever, and i find that to be most distasteful and most disrespectful.
now i have had several conversations with a very polite gentleman named bruce fitzpatrick who works in your office and we have been discussing matters for several months. matters involving the alleged shipment of a device that i did not order, nor did i receive, and that i was told just recently by mr. fitzpatrick that he was unable to supply me with a physical or email mail address so that i may present these pieces of information to you directly or to him. i find mr. fitzpatrick's professionalism to be top-notch and i expect that he be treated with ultimate respect and that he hopefully will report that back to me as well.
so let’s begin the horror story of my experience with your firm.
after numerous phone calls to your firm, i found it required to keep a log book and a tele-recorder at all times to contact your firm. every contact with your firm has been ,logged and recorded. and i can record over 10,000 hours orf phone calls on just one 64gb memory card alone. trust me, i have sufficient to ensure that every phone is recorded.
so shall we begin.
on july 8, 2016, two of your field technicians arrived and removed all the coaxial cable in this house and ran an ethernet cable to my home office. while these technicians did an excellent job and were most professional, for they left, they forgot to check to see if the circuit was working. i had to run out the door. the driveway stopped them from pulling out because the circuit itself was not working. they opened up the box and found that they had forgot to plug in the cable and proceeded to wait for me to go ahead and test the circuit.
then the beginning of these problems occurred. i find it most interesting to say the least. that being bounced from one call center to the next, and no one knowing what is going on. let alone having proper notes and record keeping to be most deplorable, to say the least. we contacted your firm and were being bounced around to various call centers where nobody seems to know anything about anything. being deaf makes it most difficult to understand your people especially when they speak with a foreign accent and are unable to understand american dialect.
after speaking with a number of people and visiting with some friends, they too have experienced horror stories and incredible lack of service and they started to keep a log book which made me say to myself to go ahead and also start a log book as well.
on july 26, 2016. we were on the telephone with one of your customer service representatives named sean until well after midnight. john wanted me to go outside in the dark and open up your equipment, which happens to be a violation of telecommunications law, nor is it my responsibility, because it is on your side of the d mark. he wanted me to go ahead and disconnect everything and wait 20 minutes and then reconnect everything. i am not about to play with public utility equipment, which is tampering with a public utility, and is a felony. i was told that a service technician would arrive on wednesday, july 27, 2016 between eight and 12. no service technician arrived at all, nor was there a phone call to inform us that there would be no technician coming. we then had to call back. once again, waiting a ridiculous amount of time or someone to answer the phone. we were informed that someone would be here at the property on july 30 between eight and five and the ticket number was 001936642. once again no one showed up. we specifically had our housekeeper who helps us around the house because we are both infirmed and my wife who is still recovering from multiple surgeries, we had the housekeeper sitting here and had to pay her for her time. that was $130.
on sunday, july 31, 2016 at 12:33 pm the call lasting 42 minutes and 33 seconds. we are told that someone will call dispatch and set up a tech to come out immediately dispatch will call me back today on a hard line as i was quoted. once again, no phone calls from anyone at all. we have no access either. on july 31, 2016, we place a phone call at 8:17 pm we are on hold until 8:23 pm we were then told that we would be placed on a medical code blue at 8:37 pm by supervisor name savon at 8:44 pm call ended at 9:16 pm. this supervisor tells me that he cannot get a hold of a dispatch or technical support person and that the so-called call center opens up at 6 am and that i should expect a phone call from them immediately. on august 1, 2016 it is 8:39 am and there is still no phone call. at that point we contact the federal communications commission and that call lasted 58 minutes and 12 seconds the time of that call was 10:43 am.
at this point in time we have had a network failure. for 17 hours 25 minutes and 26 seconds. on august 8, 2016. we have a network failure at 3:49 pm on that network failure lasted 16 minutes and 13 seconds. we then call your so-called customer service number at 4:24 pm and we sit on hold and then a human refuse to identify themselves at 4:40 pm hangs up on me. we then call back at 4:41 pm and asked if she speak to technical support will also refuse to identify themselves and that call lasted until 5:06 pm. still, we are encountering a network failure. a new call was placed at 6:37 pm and we were told that a central office repair ticket was being issued and that ticket number was 33444796 and that call lasted until 7:30 pm. of course, still, there was no network access at all a call lasted 56 minutes and 26 seconds. were informed that a technician name frank had to rebuild a circuit. on august 9, 2016 at 5:55 am another network failure which lasted one hour 38 minutes and 15 seconds and continued for four hours and nine minutes it then completely continued for seven hours, eight minutes and 30 seconds. then there was a new failure which lasted nine hours 11 minutes and 34 seconds and we contacted the fcc and the florida state atty. gen.’s office. he called the florida atty. gen.’s office was at 9:44 am. he also called the florida public service commission and filed a complaint on august 9, 2016 three frontier trucks were located in our neighborhood. still, we have no service on august 9, 2016 we contact your customer service center at 5:53 pm and speak with a cynthia in ohio who has us contact tech support at 605 at 6:19 pm there is absolutely no connection reference number is 160809-002713. the call ended at 6:30 pm. at this point i am completely fed up with you.
on august 10, 2016 jack was kind enough to give me his personal number and came to the house, said that frontier had bought only certain parts of verizon systems. in some states. he has worked for multiple telecommunications companies and is stated to me that both business and residential customers are quite displeased. as i will not use the word for. i wouldn’t want to offend your delicate personalities. we then receive a phone call at 6:02 pm or person named jesse who would not identify where they are located and they proceed to promptly hang up on us.
we then placed telephone call to your offices on august 11, 2016 at 8:42 pm in the call ends at 9:03 pm and he hangs up on us. his name was alexander. we then dial back at 9:10 pm and get it jessica who places us on hold till 9:25 pm. she says that she is going to go ahead and email some director. on august 12, 2016. we have no service at 10:59 am another phone call was placed at 11:32 am and your so-called customer service representatives wanted us to reboot the modem, which we did, which did absolutely nothing. and we still have no service. they then place phone calls to your offices at 2:37 pm 2:46 pm and at 3:12 pm. all calls are disconnected. again, we dial back and we receive a phone call from a jesse at 3:24 pm that call lasts till 4:28 pm and we have another failure at 4:33 pm. we then dial back and speak with a kelly at 4:35 pm and that call lasted until 5:17 pm. we are told that we will have an appointment on august 13 which is a saturday between eight and five, and once again we have our housekeeper here to assist us that order number is 33568523 but of course no one shows up. we also contact your office because of ridiculous overcharges and the so-called ordering of a wi-fi system which we did not order and we were told that they will be calling ups and that will take 5 to 6 business days. on august 14, 2016. we call it 1:41 pm or now being transferred to technical support because again we are having network failures that starts at 1:45 pm being placed on hold for 44 minutes until 2:26 pm we are told by a florida at 2:35 pm. we are on hold and they cannot give us a ticket number but somebody named ray from your it department will be calling and no one is coming out to the house as of 3 pm. also, they can’t seem to understand that we did not order this device or product and cannot understand and it is not found in the records.
at this point, we now receive a phone call ray mr. bruce fitzpatrick at 12:48 pm who tells me that they did not ship this device and his phone number is 844-320-4445 and his extension is 111294 and he states that they did not ship but device. we then are told we must speak to a steve johnson at ups on 8/16 mr. fitzpatrick called back and stated to me that steve johnson from ups is supposed to call me back but never did. again, on august 18, 2016. mr. fitzpatrick contacted us once again and he left a message. we were at doctors’ appointments on august 18, 2016 a customer service representative says our bill is $184.63 and her name is asia. mr. fitzpatrick has been most professional and kind and finding to be the best representative of your firm. while the rest of your employees. i find to be quite distasteful.
on august 24, 2016. mr. fitzpatrick calls and is calling about the so-called device that we never ordered and never came on september 1, 2016 at 12:58 pm


mr. fitzpatrick calls he confirms that our current bill is $184.63. mr. fitzpatrick also informed us that whatever device was so-called ordered came from a different division for shipping and was somehow scanned into the ups system on july 28 at 3:32 pm with a ups tracking number of 1za6r8670347512571. mr. fitzpatrick is kind enough to make a conference call to ups where we spoke with a johnny who was out of country in the philippines and he stated that whatever device it was that was so-called ordered was shipped with no signature required that they do not know who the driver was and there was no signature collected and the same tracking number is being used for investigation.
since we have no use for your equipment at all and we had been trying to send back your equipment for a matter of months. we kept on receiving these ridiculously small cardboard boxes, three and four of them at a time. mr. fitzpatrick states to us that he will be sending an rma label so that we can go ahead and once and for all disposal of all your equipment back to your operations. mr. fitzpatrick is an excellent example of what customer service is we have contacted ups multiple times and they cannot find the package either. your devices were returned to your concern by your technicians. once again, we have no frontier communications equipment in our domicile at all.
on saturday, september 3 at 12:31 pm. we called to have the ont reset and we speak to a christopher and technical support and that conversation begins at 12:59 pm. we are on hold at 1:13 pm, and he is checking and not sure exactly what were discussing at 1:15 pm. he switches us over to tier 3. now we are on hold at 1:20 pm. the call was disconnected at 1:23 pm and there were massive quantities of static on the hardline. that call lasted 54 minutes and 17 seconds. we then receive a dial tone at 1:26 pm. we then call back to your technical support people at 1:30 pm your place on hold at 1:31 pm. at 2:15 pm a person named marie in new mexico is able to send a command through to release the ip address and we are now completely free of anything that involves frontier and its equipment and then have multiple conversations with mr. fitzpatrick who i stated again is a excellent example of customer service. he informs us that there’s nothing if they can do about the missing piece of equipment that we never ordered in the first place and that it will remain upon our bill and that is that we have called ups multiple times and they can find no record of that equipment either. now i have no need for any of your equipment because we have enterprise grade hardwired wi-fi systems throughout this entire house. we also happen to run three hewlett-packard and cisco power over ethernet 48 port switches that connect to our unifi enterprise wi-fi systems that are connected throughout the house.
we have these enterprise grade wi-fi systems that monitor this entire house from my heart monitor to our electrical systems to our alarm systems and health maintenance connections. now in our investigation involving frontier communications, we have found several comments placed by current and former employees stating that they are trained to lie to the customer, they are to create take orders, and other unsavory business tactics.
we have proceeded to cut and paste the exact words without proper pronunciations or spellings or grammatical corrections. you can see exactly what your people are saying about your own firm. they are as follows:
this was one of the worst call center jobs i've ever worked. i was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. none of them knew the first thing about troubleshooting or resolving customer issues. the only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. at no point during my tenure at frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. i was just another number who did not matter because i was not willing to make unethical sales.

i worked here for over a year, i was moved to new departments and jobs a couple of times with no pay raises. i was promised promotions and told that they cared and promoted from within but the reality was much different, i only saw 1 promotion from within and they were fired soon after to get the old person back. there is lots of turnover so you won't work for the same people for very long, due to the company firing people if you don't get enough surveys and people quitting due to bad environment.

a typical day is taking 60-100 call per day, dealing with frustrated customers and explaining why their service has been turned off when they haven't paid their bill in 4 months. when hired you are constantly reminded that you are "low man on the totem pole" by getting the worst shift possible and never being able to get time off in the summer and/or around the holidays. the pay is pretty low for what they expect of you, not to mention you risk the chance of being shot or stabbed walking from the building to your car..

frontier is a good company, however working for capital one was very very disappointing. did not agree with how credit card regulations are enforced, and did not want to take calls from folks who were angry and wanted to argue all day. culture was fun when breaks were allowed. friendly co workers. management was always changing, did not breed continuity.

received rusty/dusty laptop off junk pile first day of work and sent to training with defective computer. everyday life completely opposite to picture portrayed at interview. job site located in drug-infested location with u.s. armory appearance of 1940s. there are so many different processes as a result of various corporate acquisitions, no collaboration of systems under one procedure. there is no employee handbook. first two hours of the day spent booting up my computer with involvement of it.

i learned to "not judge a book by it's cover", to conduct my own due diligence research. has i done so, i would have discovered this company received deplorable reviews from former employees and is ranked likewise among companies to work for in america.

management relied on the knowledge of the tenured employees (2) to figure out how to solve problems that arose from accounts handled by former employees. a paperless environment not in the works. cubes are littered with file folders.


my co-workers were the best, holding out for pending retirement, knew how to solve problems or directed me to proper party to get answers.

my hardest part of the day is getting orders to closed/won.

the most enjoyable part of the job was servicing customers providing better solutions with competitive pricing.

sales and service frontier products to customers. the job requires you to answer customer calls from an office desk and help them manage their frontier products while trying to sell more and bundle more products to customer accounts for the commission and sales based part of the job.

after being separated for the dumbest of reason they basically played the shell game with my last check. this company doesn't care, no calls back and even worst is the number of complaints people have filed, there's even a facebook page for it. if you need to work fine but don't set on a career here your better off somewhere else.

do not expect to have any sense of job security here. i was never granted access to the database and was expected to perform without any training or computer access.

this is my first call center so perhaps this is typical of a call center but here goes: the company has many advances for pay and opportunity to earn bonuses. probably the best advances for pay at any job i have dealt with. you get 4 weeks a year pto starting out and full benefits after 90 days. pay and benefits are 5 star. if you take intuit calls you will learn lots of great information to put on your resume and its rewarding to help people on the phone. there is also lots of competitions and incentives to make you want to hit goals which is also rewarding

what i do not agree with is the high school environment. it seems that if you want to get promoted you have to really try to be "popular amongst your peers" and act very "fake friendly" and artificial. policies are constantly changing and it gets redundant taking the same angry phonecalls. stats are very hard to meet and do not go by normal numbers and what would be normal math. if you do not excel in customer service to meet stats you could be unemploymed very quickly. you are also very micromanaged. you have to earn your seniority to not work a horrible schedule. it took me about 9 or 10 months to work a schedule i like.

company cheats customers on their billing statement and products and services are unreliable. drives workers to the edge on overtime. mandatory overtime shifts which are unfit for any normal person lifestyle. health, family church, all goes away.


8the most dishonest company i've ever experienced working for in my life time.

management forces the internet help desk staff to make sales, then anonimously, the sales disappear! never to be seen again. yet managment can't seem to figure out where the sales disappeared to , however staff is still forced continue to sell otherwise they are threaten to lose your job.

management is so far removed from reality. the product fails to produce consistency. the customers are irrate about the lies that are being sold to them.

this company in desperate need of a union, yet they gather their entire staff together to warn them of the many harms of forming a union. it's a lose lose situtation. it's a spiraling downfall, soon to crash and burn.

don't waiste money on their stock.

beware! you will be sorry!!!

i took this job for the tech support aspect, which that is what you get, but if you don't sell on every call then this place is not for you. our job is tech support, not salesman, and salesman is what they want. now don't get me wrong, the incentives to sell are great, and the services that they offer are good, but i'm not a salesperson, i got this job for tech support. the pay is by no means the greatest, the hours could be better. when people call frontier, they are typically calling before their internet doesn't work, but before they get off the phone you have to try and sell them something, so even though you may not have fixed the original reason for the call you are already trying to get them to spend more money. frontier needs to focus on working/fixing the equipment for the existing customers and not try to expand and get more customers.

job security was non existent, you're hired in batches, and even the managers joked about batch names and participants. depending on how much the teacher likes you determines the outcome of where you'll be placed.

had to schedule restroom breaks, and if you were gone for more than a few minutes you were removed from payroll until you logged back in, usually to your manager yelling at you. there was a queue for restroom sign ins, with no way to hold your spot if you got a call before going on do not disturb. if you missed your spot, tough luck, you'll be sitting there waiting for another spot to open up and magically fit with your workload.

was promised $20 an hr but only received $9.60. i cannot survive on that. there was no immediate supervisor. old att employees can go into the system and steal your sales and nothing is done about it. the stress from frontier was affecting my health.

this is only a job. this is not a place that i will see myself being for more than 6 months (maybe). training is horrendous. if training is poor it sets the tone for the job. you are pushed out onto the floor with google being your main tool in your belt. you feel as if you have no support system. the company is definitely about numbers and you must sell to get them off your back. the service is more down then up and the field technicians are quite slack. i don't know how this company stays afloat. tenure is quite low( people think being there for 2 years is a long time).the pay sucks..management sucks(inept people)..morale is low..this place as a whole sucks. i cringe walking in the doors..

company could really use some training for upper management. employee in charge of indiana has no concept of "give/take" he just does whatever he wants and does not care who is in the path. do not trust any type of upper management. they must offer management a class on how to lie to lower pay grades... really not sure how this company stays afloat. sorry i just cannot tell a lie!!!

pleasant people to be around but systems are outdated. it is very unorganized and advancement opportunities seemed non-existent. they did not appreciate experienced people and promoted young non experienced people. they did treat their employees quite well but seemed to not be concerned with customers who were having repeated problems. an 'oh well' attitude seemed to prevail. would promise customers that a tech would be out to fix problem, and then did not make it a priority to get one there. not a company that one was proud to work for. removing i.d. card after leaving the building was paramount.

frontier should adopt the verizon culture of employee satisfaction. frontier senior management is solely based on the bottom line. there is no flexibility on this issue. managers do not support their supervisors unless it is beneficial to them. human resource generalist are not professional.
the work environment is deceptive, toxic, and hostile.

i can say is that this is the only company that i have ever worked for that i am ashamed to put on my resume. this also being a person that left on their own volition after 14 years. i don't know you but i can already tell you that you deserve better.



if you need a job this place is good to get back on your feet. long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. lack of sales is about the only thing they will fire you for in any position.

frontier buys assets from phone companies (verizon and att) looking to get out of the phone business. they are basically purchasing subprime customers and then not following through on their commitments. most areas have congestion and slow speeds, yet frontier will wait months and sometimes years before they fix.

a typical day at work is being on the phones all day doing customer service and sales. management walks around like hawks harassing you to sell things and make you feel horrible for not selling their services. they even email a list to all the salesmen showing how bad you are to shame you for being a bad salesman. they pull you off the phones to harass you about how bad you are. the center i worked at was the number one center in the world, and even on days when we were beating all the other centers in sales, management would still tell us we were doing horrible and could do better. they would also look for any reason to write you up. when i worked there, i was dead inside and the only reason i stayed was for the money and the benefits. i learned that keeping a job that kills you inside just for the money and benefits is literally bad for your health and not worth it. my coworkers were nice, but you can tell they are as dead inside as i was. the hardest part of the job was keeping up with all of the fmla paperwork, because any time you were sick or had to take off to care for a family member you had to go through weeks of calls back and forth to the company that handled the fmla because they always messed it up (to which the company later admitted after several employees were disciplined or fired because of). the most enjoyable part of the job used to be the nice bonuses several years ago (ipads, hundreds of dollars in gift certificates, high end electronics) but now they push around a shopping cart with snacks from the vending machine as "bonuses" for selling things. also, if you were 1 minute late you were either written up, or (if you had one) you could take a 15 minute slide and start work 14 mins later. if you didn't have a slide, you had to take a half day off then work the second half. with vacation days, you can only take 1/2 day or a full day off, you couldn't take an hour here or an hour there. you get two weeks of paid vacation, one week you can take one day here and one day there, but the other week you are forced to take the whole week at once.

it was a very enjoyable place to work when the call center manager who was there when it transitioned from verizon to frontier was there. he would walk the halls and ask if we were okay and if we needed anything and if we did, he would do or get it for us. the manager that is there now...well, the only time you see him on the sales floor is when someone is about to be fired.

frontier also broke the union contract rules and fired off a lot of workers at top pay for bogus reasons so that less people would be grandfathered in at higher pay, and so they could hire people in at lower pay.

in short, when i first started, we had nice bonuses and the work environment was great. when i left, it was a horrible place to work. there were so many people who had to take fmla for high stress and depression due to the work environment.





this was one of the worst call center jobs i've ever worked. i was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. none of them knew the first thing about troubleshooting or resolving customer issues. the only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. at no point during my tenure at frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. i was just another number who did not matter because i was not willing to make unethical sales.

if you need a job this place is good to get back on your feet. long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. lack of sales is about the only thing they will fire you for in any position.

dealing with customers and co-workers. implementing adds moves and changes for residential customers. dealing with upset customers who have been given services they did not ask for.

typical days at frontier consisted of answering phones, helping customers with their bills or removing or installing phones services.
this job was great for learning customer service skills along with computer skills. co-workers were great. the hardest part of this job was pushing phone features on customers. you had to offer or try to sell to everyone. if you didn't make sale quota you chanced losing your job.

upper management is pathetic. shows no remorse for firing half of the front men and just keeps churning and burning through them.

this company is pretty great don't get me wrong, and as far as the online sales and support position goes, the company is pretty much willing to just throw money at you. things start getting kind of bad though when you're in a brand new call center and they demand overtime every single morning once you're out of training, then get upset and threaten to fire you when you take pto a few days in a row because the stress of talking to hundreds of customers a day who are yelling at you because of something someone else did is starting to get to you.

very unhealthy work environment you get in trouble for moving around

pros: nice environment, good benefits, helpful team atmosphere

cons: low pay, national executive management pay increase while eroding the center's employee real net 5ake home.

i'm a current sales and csr in one of the frontier call centers. my colleagues and our environment are wonderful. working at frontier would be great if senior management would recognize the following...
1. they need to pay their group 3 csr a better base pay. $11-$13 an hour is not livable. the constant call center turover, which is extremely high

management is more horizontal. not much hierarchy in working with senior management which is a plus. but this horizontal structure works only with company which is willing to adapt to fast changing market place with innovative internal systems and offering products. frontier is struggling with this dilemma and need to find its core competency asap to keep up with its competitors. working so hard on old processes, procedures, systems and m&as on outdated wireline businesses are simply shooting themselves in the foot long term. co-workers are simply doing their best to survive a job, not adding much value to drive company growth. in addition, the company is struggling to find top-line growth, hence diligently finding savings in headcount reduction. however this only contributes to backfire in work quality and value-adding, which recycles back to stressed top-line.
decades of dinosaur culture is difficult to make a change.

i have never worked for a company that cared so little for its employees. all but two of a management staff of 7 actually knew their job. their idea of training is to hand you a piece of paper with poorly written instructions and say do this, then you receive a poor performance appraisal for not knowing your job. total mismanagement and disarray but if someone of upper management visits your location everyone is instructed on how to dress. this is to give a deceitful look as if they are a well run operation. this couldn't be further from the truth. employees are treated like second grade students and the office operations manager is as fake and phony as the weave she wears on her head.

missing hours, computers breaking down making is impossible to look up clients information. customers calling in for 2nd time cause issues weren't taken care of.












call center work that has known to lie to customers

lying was part of the job, you sell horrible product at horrible prices as if they were equal or greater to compettitors. communications equipment is still in the dsl(copper/dual copper) cabling throughout most all states, except four, which is a lot less than the fiber optics that most cable companies can now offer in almost all areas.

under-qualified, unethical, discriminatory management

frontier closed all offices where they had experienced employees and hired inexperienced employees for less money

they are under new management, and it's been a downfall since they changed.

i've been with frontier for 2 years, 1st year sales and service which is very stressful and schedules change so much, don't know how people did this job with kids?? the commission is not worth it to me, but for some people they enjoy people yelling in their ear for the extra buck!! transferred to a offline specialist which was the best decision ever, i am not a sales person so this was perfect and my whole attitude change, i love my job and my co-workers are like family. schedules are pretty much the same, they don't change often in offline but atleast its job security! and managers are more understanding in offline, for sales the managers are all about money, if you don't make your goal (commission) you don't matter!!

sell home phone, internet, dish network. base salary + commissions.

hardest part of the job is the constant change.

frontier communications corporation is a telephone company in the united states, mainly serving rural areas and smaller communities. it was known as citizens utilities company until may 2000 and citizens communications company until july 31, 2008.
frontier is the sixth largest local exchange carrier[3] in the united states. in addition to local and long-distance telephone service, frontier offers broadband internet, digital television service, and computer technical support to residential and business customers in 27 states in the u.s.

when i started the company seemed to have a good handle on how things were going in the telecommunications industry. however after verizon was acquired then that all went down hill. when a new management job opens you can rest assured that a former verizon employee or someone outside the company will get the job. upper management only wants a "yes-person". they do not want to be told that they are wrong or that something will not work. the company has no problem taking the customer's money but they do not want to invest back into their product. the only way i would suggest working for this company is in a union position. the pay is great although they expect you to give up your personal time a work overtime all the time.


cons
forced to sell additional services (cold call) to customers who had requested service reductions

telephony, land lines, dsl, has gone through some major changes because of the cell phone industry. we (40) of us were downsized because of this. the hardest part of the job was we were evaluated on sales. hard to sell when everyone was leaving. enjoyed the job. it was a good run for almost 14 years.

don't apply to frontier. pay is a bit low - your employment is based on your sales.

this is a company that started off after the verizon takeover with a good ratio of management to non management workers. since then however it appears that for every 1 staff position 5 management positions appear to oversee that person.

i would not recommend that anyone work for this company in a non union position. even then beware this company has no respect for unions or their contracts and will go out of it's way to violate the terms of the contract and wait for the day the grievance happens.



hardly any moral values, but great compensation for selling out
universal sales representative (former employee) – fort wayne, in – october 20, 2012
i worked for approximately 8 months at frontier communications. in that time, i was told 3 different ways to keep my job, countless ways to do my job, and was fired after following advice for sales that did not improve my sales figures.

the people i worked with were great, the people i worked for were not so great. i've never worked in so diverse a workplace before and it was very refreshing to see every day. however, it is rare that one hand knows what the other is doing, and it's almost impossible to get a straight answer, let alone one that is consistent from one supervisor to the next.

if you are a true salesperson, by all means, apply. if you consider yourself a good, moral person, move along and stay away from retail.
pros
lunch vendors, insurance, pay, diversity
cons
being treated like a number, little/no floor support, constant complications being added to hinder your work

i was growing in my potential way faster than the company was. the company has sooooooo many defaults, i believe they will be bankrupt over the next couple of years.
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was a great company when it was enterprise telco. it was unstable when global crossing purchased it. lost a lot of it business clients when citizens communication took over. they let a lot of good people go. everyone became just a number.
most stressful place to work.. no customer service
sales and service (former employee) – deland, fl – august 7, 2012
all this place cares about is money... if your a used cars salesman then apply you will do great. if you care about customers then keep moving on.. this place does not care about people either employees or customers unless you are bringing in money.. if you make money you get the sales calls if your not you get the billing calls.. i would never ever recommend this job to my worst enemy..
pros
pay if you do good
cons
management, no advacement, favortism, horrible customer service, horrible calls.. bad techs...

i've learned how to respond to customer's questions and look up their account information and history accurately with define information provided in the training session, how to use the noble telephone systems in the call center and sell additional products and services. the most enjoyable part of the training was intensive role-playing as a customer with co-workers.







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should have realized from the beginning........
customer service/sales associate (former employee) – deland, fl. – july 19, 2012
from the beginning, the training was unprofessional. it was like being in kindergarten!! they utilize 9 weeks of training that could be decreased down to 4 at the most. they hire many with no sales experience at all which sets you up for failure because once you hit the floor, your pretty much on your own. i learned more on the floor than i did in training. trainer was a phony. all smiles and giggles in the classroom then give you a sour look outside of class. supervisors walk around yelling to sell, sell, sell and make you push certain products. customer could hear this in the background and would always comment on what they were yelling. dish rep threatens to "talk" to you if you didn't meet her quota. um, excuse me, i work for frontier...not dish!!!! had to keep an eye on my schedule because it changed every 6 weeks. their computer systems are unstable. spent more time rebooting computer than on the phone. frontier is the definition of micromanagement. every time you have to leave your desk, even to use the restroom, you have to pause your system and give a reason of why you are leaving. if you take too many bathroom breaks, you are spoken to about it. they are more about sales than customer service. they promote from within. they advance top sellers to floor supervisors that have no experience on being a supervisor!!
pros
put food on the table.
cons
micromanagement, unprofessional sales floor, doesn't concentrate on customer service.
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i did like frontier, but as time has gone by (month 4 of employment now), it just gets worse. computer systems crash more often than they should. the commission is pretty good (if you actually hit quota). they started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." then, when you get to the floor and start taking phone calls you realize its a selling on position.
i had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. don't flag as fraud." really??!! they only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). if a supervisor's team has low sales this month, the super will have a low check and the other way around too. they want you to sell, sell, sell!!!! its basically a telemarketing job.


i don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. i hate when people try to sell me stuff. these people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded more...
i did like frontier, but as time has gone by (month 4 of employment now), it just gets worse. computer systems crash more often than they should. the commission is pretty good (if you actually hit quota). they started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." then, when you get to the floor and start taking phone calls you realize its a selling on position.
i had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. don't flag as fraud." really??!! they only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). if a supervisor's team has low sales this month, the super will have a low check and the other way around too. they want you to sell, sell, sell!!!! its basically a telemarketing job.
i don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. i hate when people try to sell me stuff. these people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded conversations and listen unless an issue gets up to the president of the company.
the only reason anyone stays there is "because of the money." sure, you can earn a great commission check, but honestly, the stress isn't worth it. the job is way, way too stressful and i used to work retail in a very, very bad part of town where we got robbed/attempt robbed about every other month. frontier is a backwards company that will spend millions of dollars opening new call centers, but they won't spend the money to expand the internet availability for customers that have waited years for simple dsl.
when i was in training, half the class was technicians because the union and company agreed to cut about 30 positions (out of about 100 i believe) and when those techs left the sales training for non-selling jobs in non-tech fields or moved hours away to find a new tech job with the company and after these people already signed contracts for their jobs, the union and company magically decided that they now had about 30 openings for experienced techs a few months after some were relocated or laid off. hmm....yeah great company all right...
poor company to work for. no respect
this is probably one of the worst companies to work for. if you are a veteran, there is no respect for veterans. expected to work without overtime pay. i know numerous people that have department of labor investigations against this company.
me included.
pros
no pros at all

cons
everything about company is con

sell, sell, sell!!! no customer service!!!
the company was great to work for when it was commonwealth telephone company until it was taken over by frontier communications. it went downhill from there!
pros
most of the co-workers were like family.
cons
frontier does not care about their employees or customer service, they only care about what you sell!

good pay by the hour and commission, they motivate you to sale and you get prices if you make certain amount of sales during what they call a "power hour"... it is a little hard to make sales when customers call to complain about the service or the bill.. there are ways to make a sale with a customer but you gotta be "pushing the product" in a "friendly way" so the customer doesnt feel like is being ripped off.... pro - if you are really good seller you will get a really good check, im talking about $1,500 to $2,000 for a 2 weeks work.... cons--there are times that customers dont wanna buy anything at all, especially during the holidays... if you dont meet the quota managers stop helping you and then they just fire you... they only help whos making the sales because managers get a good commission out of them... "why feed the hungry when you can make the fat ones fatter?" thats their philosophy ....and speaking of fat ones, you will gain alot of weight... you are sitting all day talking to customers on the phone, that does take energy out of you, and there is always food around... potlucks, pizza for the whole floor, candy to "keep you awake"... i started at 180 and walked out at 245. overall, it is a good company to work for, great benefits and great work environment. it almost make you feel like you wanna go back work the next day...."almost"
********************************************************************************************************




as a telecommunications security professional, we all know that all lines are monitored and recorded along with copious handwritten notes with date and time. we do not use your hard line at all, will never use your email system, do not have your television package, nor do we wish any other services except for internet service at a promised delivery rate of 150/150 mb per second delivery as i have contracted for. it has reached a point that i have been speaking with other cable/internet service providers about the build out of their networks at my own expense to my residence. we all know what the cost is per mile of either underground or aerial systems and the purchase of right of ways required for such build outs. i am prepared to purchase that capability and i am currently in serious discussions with the engineering and network professionals to do as stated.
i am very well educated in filing formal fcc complaints and have done so for many of my former clients. now, being retired, i have sufficient time to go ahead and file one that i guarantee you will be accurate, complete with charts, graphs, statistics, open source network topology, etc on behalf of myself, and is just another day in the park. and i guarantee you that i will not in any way back down until this matter is resolved to my satisfaction. and please don't waste my time or your in-house counsel's time writing me a boring letter because it will strictly go into the shredder. this matter will be resolved once and for all in a cordial and professional manner. if this matter requires a legal battle, i am prepared to do such.
i'm must say that i am glad to see that the continued hemorrhaging of the customer base because of the inept structure of your firm that will continue exponentially and i expect your fourth quarter results to be even more disastrous. when wells fargo and deutsche bank decide that you are no longer a viable option, and they think that possibly the dividend may be protected for another three years, but that is a very large maybe, that does not spell happy days for your firm.
there is no amount of money in any public relations campaign that you could spend at this current time or in the future to recover from the damages and ill will that you have created in the three-state acquisition. the context of the messages on numerous outlets concerning your service, or lack thereof in addition with inability to fulfill service requests and the monumental waste of time by various customers amounts to hundreds of thousands of hours and the incalculable loss of your business in my opinion is a sinking ship. i find your lack of investment in infrastructure to be completely irresponsible for the 21st-century so that you can maintain your so-called high-paying dividend. while you may have a duty to the shareholders of which i am one, with a sizable position in your firm, under various financial instruments as well as trusts, i find that your lack of capital investment into 21st-century technology to at least maintain a modicum of being a serious telecommunications corporation to be highly unacceptable. the "destruction" of the main switching facility in the city of tampa is just a horrible example of the total lack of telecom professionalism and engineering capabilities.



in our investigation of your firm, its senior corporate officers, and all open source information portals ,we have found a well-documented, substantial, toxic culture that goes ahead and promotes dishonesty, employees are trained and told to lie, shopping carts going around your telephone call centers filled with food to keep your staff energized while they are restricted in their movement from their assigned work positions, open-source corporate documents including very specific training manuals and very specific communications outlining just exactly ,that no matter what the customer wants, that you are to up sell them; no matter what; and if not, you are to create false orders strictly due to your employees being paid on a commission basis. as several your current and former employees, have posted on various open source employment related professional opinion sites, that if employees do not make set stated sales or marketing goals on an individual basis they are escorted from the premises. your customer service representatives, if you dare call them that, are nothing more in my opinion to be up there in the definition of life forms to be slick used car salesman or other distasteful sales lifeforms in our business communities today. public perception of a service organization and its treatment of its customers is paramount to anything else in my business and professional opinion.
and as i stated before, there is not sufficient capital for you to mount a public relations campaign to try and go ahead and recover from the incredible damage that you have done to your business reputation. you may be a dividend darling, but to your customer base, you're a cancerous growth that needs to be removed. all you should do is read the various outlets which i'm sure you have your people doing, to see the outright anger and total dismissal of anything that could be said of a good nature about your firm now.
i also find it quite interesting that the same employees who are supposedly answering the incoming calls for ftr communications are also answering calls under contracts with various other firms such as intuit, national car rental or it may be avis, and several other calls, as documented by your current and former employees on various professional websites that you will have absolutely no control over and will be unable to edit their comments nor have them removed as well.
now we can do this professionally and as professionals and if you'll pardon the generic term gentlemen, or we can do this through the regulatory agencies and i will be very happy to sit here and fill out forms until doomsday and beyond. i am almost 60 years old and i have never seen in my entire life such outrageous behavior by any firm, ever, such as yours. i would highly suggest that a professional manner be taken in this request to supply a physical mailing address so that i may mail the compendium of the problems that i have found with your firm in the outrageous behavior by your employees on the front lines except for mr. fitzpatrick, who i find to be most professional and most understanding. i expect that he will be amply rewarded in a positive manner for his due diligence and his true care about the customer versus the corporate attitude that stems from the top all the way down your call center managers, that made states attorney general's offices get involved and federal agencies to get involved because you are unable to go ahead and do proper accounting and other simple back office procedures as well as unable to deliver the product that you are supposed to be delivering to the customer, that the customer pays for.
i sincerely hope that you take this communication in a very serious light. i will not stand for insolence nor insubordination by any firm so whatsoever especially a regulated common carrier that seems to go ahead and flaunt the tariffs and the regulations with impunity and feels that there is no damage to be done because you think that you are invincible. trust me, you are not invincible.
you will respond to the email address that you see as the “reply to,” address, as i will never, ever use your antiquated and insecure email system, nor do i ever want access to it, nor do i need it, nor will i ever even examine it. i have my own private email systems that are far more secure and protected then yours could ever be and i will not accept any emails unless they are sent to the "reply to "address. i'm not some kid who's wet behind the ears. nor am i an uninformed so-called consumer. i'm at professional telecommunication security expert and trust me i know what i'm talking about.
the choice is up to you. we can do this professionally and quietly, or we can do this very publicly and through several regulatory both state and federal, and this can become very messy. and i do have sufficient contacts in the telecommunications industry publications and other mainstream publications to make sure that this story along with the tens of thousands of other complaints is well-publicized. the wsj story alone was just a beginning in my opinion. remember, your reputation currently right now as a telecommunications company is highly questionable and that with so many thousands of complaints being listed every day, does not bode well for your future. if you think that the hemorrhaging of your current customer base is bad now, i would expect to see your fourth quarter losses to be about in the hundred to $125 million range.
your firm has cost me countless wasted hours on the hard line telephone and also in waiting with multiple appointments placed by your firm and never arriving at all around with no show technicians, hours of a telephone calls with recorders in operation listening to the choice of music which i find to be most insulting. we will be informing ascap as to your use of soundtrack music from the movie “contact’. we have every single phone call every made to or from your firm recorded and digitized for record keeping. also, that being music from the soundtrack of the movie “contact” shall we say is a bit insulting to say the least. i hope you take this communication in a very serious light. no communications will occur on a voice telecommunication circuit and your response to this letter or email will only be by email. this way, there can be no dispute as to what was said or written. i will gladly speak with mr. fitzpatrick, but i will absolutely refuse to speak to either one of you. the option is yours. i will give you the business grace period of 48 hours to respond in a professional manner. and please do not waste my time nor your in-house counsel's time with idle threats. as i stated before, their communications will be placed in the shredder. and my telecom counsel will file the papers to bring this matter to a very public forum.
sincerely,
ian a. murphy

 – About 2 months ago.

i was a happy verizon fios customer.
we were renting a house and decided to buy a new house.
we called to transfer our account to the new home.
we were now under the "new"...

i was a happy verizon fios customer.
we were renting a house and decided to buy a new house.
we called to transfer our account to the new home.
we were now under the "new" frontier as verizon sold.
we thought we had everything setup to so when we moved in our service would transfer.
nope!!
after we moved in i and my wife attempted to get this setup and the home was now ours.
the house listed for frontier as another owner... we said no we now own it!
we did a veterans admin (va) loan and we are owners!!!
2 weeks of trying to resolve... i gave up... called time warner and they came out and had us up right away.
about a month after we moved in frontier called us to install... and i said nope you are too late.
they apologized and cancelled the order... or so we thought.
we have contacted them several additional times as they started to bill us for service.
we have no equipment.
no signal from them.
right now our invoice from them says $433 and that they are going to turn us into collections and it could impact our credit rating.
needless to say... i'm pissed.
i'm now on hold again with frontier and i have been for awhile now.
t h i s i s r i d i c u l o u s!!

 – About 2 months ago.

we have spent weeks and weeks with multiple so-called technicians coming to our residence. they don't show up for appointments for days, claim that have no records, tell incredible lies about...

we have spent weeks and weeks with multiple so-called technicians coming to our residence. they don't show up for appointments for days, claim that have no records, tell incredible lies about service and so and so.

problem is, i happen to have voice date / time stamped and records and recordings of the whole nightmare along with network service monitors on my machines and network here at the house.

contacting the ag's office in fl can be a bit much, but we have had to do it. we have spent multiple days waiting for their so-called technicians to arrive. but as indicated, they never show and they never call. and we have all of this on voice recordings.

they tell us one thing and we wait, then they state another thing and we wait, and have had our own network technicians out here at our cost and it is on their end. internet goes does more than it is up, about 60% of any 24 hour period it is just down.

the constant excuse are a bit much, their so-called cs people are reading from scripts. and they have no clue as to what they are reading. while there are many websites that state the same thing, you may want to look at www.frontier-sucks.com and read

the utter frustration and anger of all of this. frontier communications did 70+ million shares on the day after reporting their so-called earnings. average daily average is 10-12 , maybe 15 million.

their 3rd quarter results will be even more devastating than the 2nd quarter.

there are a number of serious rumors running around that the current tech's are about to hit a wildcat strike because of the major disruptions caused by such gross corporate incompetence.

there is also a very interesting rumor that very soon the possibility of another company with experience in telecommunications and good service reputation with customers may come in after the 3rd quarter and buy them up for pennies on the dollar.

we have even offered to charter communications to foot the cost of running service 2.5 miles from their last node out to this property here. this is not a very rural area, but houses that can run 300-500k.

but since verizon left, frontier has and will continue to take a beating and it is only going to get worse. the doj is the one who approved the deal, not the fcc. multiple complaints to the state (fl ) ag's office are filed, along with consumer affairs and the fcc.

including the writing of a formal fcc complaint at this time. next is to the us doj.

never in my almost 60 years of life have i ever had a public utility ever be so callous and un-responding and "losing" records and "notes" on customer accounts. you would think that frontier wold be able to handle such an easy turnover. the writing is on the wall.

the demise of this company is coming in the next 12 months or so. the massive hemorrhaging of customers who can switch, are doing so and bright house / charter for example is offering to pay any termination fees to grow their customer base.

that offer ends 08/30/16.


they claim one thing, then put you in bad music hell, hoping that you will hang up. i don't hang up, i just let the music play and talk to one person after another and no one seems to know anything. my recorders just keep on recording.

and the worst part of the whole music thing is that they use the music from the movie " contact". that is a joke in itself.

i would keep an eye on the stock. it seems that there is a lot of action in the shorts.

go to www.frontier-sucks. com and read the anger, and see if you might get some answers, frontier seems to have lots of excuses, but no solutions to this problem. might you wish to update your story of 4 / 24 /16?

if you have any questions, please feel free to contact me at ravensceo@earthlink.net or if it works, 813-603-1123 voip, or the incredibly bad frontier line which we never used until we had to contact them and this is weeks and weeks of this go-round.

 – About 2 months ago.

why does frontier not update on demand. who wants shows from october! get it together....

why does frontier not update on demand. who wants shows from october! get it together.

 – About 2 months ago.

these jokers at frontier charged me a fee that was never discussed, so i had the fee put into dispute. they said it could take several billing cycles. three months later, i've heard nothing from...

these jokers at frontier charged me a fee that was never discussed, so i had the fee put into dispute. they said it could take several billing cycles. three months later, i've heard nothing from them and call. they say,"oh yeah that got denied you have to pay that, sorry for not telling you." thanks for the heads up jackass.

 – About 2 months ago.

i am 117 calls in. i have two better business bureau complaints. the first one they did not honor. i have one texas utilities complaint. the service stay functional sometimes. they suck. i wish...

i am 117 calls in. i have two better business bureau complaints. the first one they did not honor. i have one texas utilities complaint. the service stay functional sometimes. they suck. i wish i could find a way to file a class action law suit against them.

 – About 2 months ago.

i hate this company lmao...

i hate this company lmao

 – About 2 months ago.

frontier f%@king sucks!!! every freakin sunday night, or sometimes in the middle of the week the ping goes so high and speed is so slow i cant even play a game online, and i used to play this game on...

frontier f%@king sucks!!! every freakin sunday night, or sometimes in the middle of the week the ping goes so high and speed is so slow i cant even play a game online, and i used to play this game on dial up, and now it doesnt even work with frontier "high speed internet" high speeds ass. cant even watch tv on this bullshit

 – About 2 months ago.

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my...

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my previously purchased movies are gone. most were back until two weeks ago and then they were all gone again. they are working on it. uh huh. i used to be able to watch dvr recordings from either dvr, not now. on demand use to have a "new this week" section, not now. my wife has called dozens of times and nothing gets fixed.

 – About 2 months ago.

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my...

frontier fios is the worst cable operator i've ever experienced. verizon fios was great. simply changing companies has made it suck. the search function doesn't work well. all of my previously purchased movies are gone. most were back until two weeks ago and then they were all gone again. they are working on it. uh huh. i used to be able to watch dvr recordings from either dvr, not now. on demand use to have a "new this week" section, not now. my wife has called dozens of times and nothing gets fixed.

 – About 2 months ago.

sorry all you guys. i just got frontier internet and it is awesome!!. the set up guy was great. was instructed to just drop off the equipment but i said "huh"? so he came in found my phone...

sorry all you guys. i just got frontier internet and it is awesome!!. the set up guy was great. was instructed to just drop off the equipment but i said "huh"? so he came in found my phone line was working (this took a minute because his equipment was not working to find it). he set up the receiver. first one did not work, so he brought in another. i was able to use my old router. he had me go online with my computers and all was well. he worked for 2 hours to get it all running, i would have never been able to do or know what to do with all the connections and he was so very nice and funny. i have had it for 2 weeks and it has been running perfectly on my smart tv and on our computers. so i am not sure why you all had such a horrible experience and mine was so good, even with customer service by telephone, they were quick and helpful. customer service was willing to adjust my first bill with some initial charges and offered to make their phone i have with them unlimited long distance with no up charge. soooo, in other words, i really like them.

 – About 2 months ago.

frontier is nothing but a bottom feeder provider. they buy rural markets that need updating proceed to over sell their services in the market at ridiculous prices and everyone suffers with outages and...

frontier is nothing but a bottom feeder provider. they buy rural markets that need updating proceed to over sell their services in the market at ridiculous prices and everyone suffers with outages and slow speeds .their "usa" based customer service is the biggest joke of all, they might has well have chimpanzees working the phones, because these people are clueless, i'm surprised half these people can even operate a computer. they tried to blame our phone and internet problems on our "old telephone wires" in our house, even after confronting them with "its a brand new house just built". they still said it "wasn't on their end".. after a 2 week run around.. a tech finally discovered the problem at one of their stations. nothing is ever going to change with this company. their ceo even pushes the blame onto its customers claiming its the customers wifi network and not frontiers service


 – About 2 months ago.

frontier sucks booty. they just came into cali, replace verizon, and now they duck so much they can suck my dingaling cuz i cant watch that show no more cuz of frontier you son of a *****. for...

frontier sucks booty. they just came into cali, replace verizon, and now they duck so much they can suck my dingaling cuz i cant watch that show no more cuz of frontier you son of a *****. for frick's sake man get better, we already have an orange for president, now we got shit wifi too? nah man, for frick's sakes yo. america get better wifi like korea (south) or japan mannnnnnnnnn

 – About 2 months ago.

the new software frontier communications initiated november 1st 2016, is a totaly flop. bad colors, bad screen organization. plus since the "upgrade" my dvr has failed numerous times. if...

the new software frontier communications initiated november 1st 2016, is a totaly flop. bad colors, bad screen organization. plus since the "upgrade" my dvr has failed numerous times. if only we had an alternative provider.

 – About 2 months ago.

huge flaw in their website!

i had an outstanding balance from 9 months of paymens that were on autopay, the autopay mysteriously disappeared in february. yesterday monring they disconnect...

huge flaw in their website!

i had an outstanding balance from 9 months of paymens that were on autopay, the autopay mysteriously disappeared in february. yesterday monring they disconnect us. so i call. they say i had to go to collections. i paid $380 to get my service back, they said up to 24 hours.

i wait, nothing happens. i call them, get transferred 7 times between collections, customer service and tech support. none of them can help me. they say my account is permanently disconnected, that it was backlogged to september, none of which is shown anywhere on their customer website. all of which was done after i paid.

now because it's permanently gone. i have to wait over a week for it to be connected again.

 – About 2 months ago.

wesley from frontier chat support is such a tool! i cancelled my frontier over a year ago but was told my email would always work. it stopped working three days ago and so i started a chat session...

wesley from frontier chat support is such a tool! i cancelled my frontier over a year ago but was told my email would always work. it stopped working three days ago and so i started a chat session with good ol' wesley. i explained to him my issue, and his answers were not even full sentences! no service, no email he says. i tell him why would your associate tell me otherwise and why would is work all this time and just now stop? don't know, just does, he says. wow! i ended the chat and called and got a very nice gentleman named forrest and he reset my password and now it works fine.

 – About 2 months ago.

frontier communications definitely "sucks". some one dies and they can't figure out how to change the name on the account. i got the remedy for this ordeal. they are not going to get...

frontier communications definitely "sucks". some one dies and they can't figure out how to change the name on the account. i got the remedy for this ordeal. they are not going to get paid. good luck collecting from someone deceased. what a bunch of assholes.

 – About 2 months ago.

coming from verizon months ago for the migration i had high hopes in frontier but boooooy was i wrong. we had verizon for a long long time easily 15yr and never had anywhere as many outages holy f!!!...

coming from verizon months ago for the migration i had high hopes in frontier but boooooy was i wrong. we had verizon for a long long time easily 15yr and never had anywhere as many outages holy f!!! literally had for months and have had the most outages ever more than all the years we were with verizon in the past couple months. i think i've lost count with how many outages and horrible service we've had if only we had other isp that offered good internet we'd have moved from them long ago. there isn't an excuse to have outages that have even been close to 2 weeks and the mfs still want you to pay the bill and not even discount the time you didn't have service lmao so they cut it. f%@k you frontier communication. sincerely a dude who's tired of your bs in the countryside of houston texas.

 – About 2 months ago.

here is the last chat of the many with them and hours calling and being put on hold.

rick hart] my top box is still off line and wont go to vod
[anival] hi! thank you for chatting...

here is the last chat of the many with them and hours calling and being put on hold.

rick hart] my top box is still off line and wont go to vod
[anival] hi! thank you for chatting into frontier where we are 100% u.s based. my name is anival, i am located in the fort wayne, in collections office. can i please have your 17 digit account number please? if you do not have your account number, but have a frontier landline, i can use that instead.
[rick hart]
[anival] i have your account pulled up. could you please verify the last four of your social security number or your date of birth?
[rick hart]
[anival] thank you
[anival] rick, i'm not showing this is a collection restriction.
[anival] i can get you to tech support
[rick hart] i have spent four days and countless hours on the phone and on chat with every department you have. they say its you i need to talk to and am sick and tierd of being switched and bullshitted about it i want my system running right like yesterday
[anival] i cannot do anything on this account. there is no collections restriction.
[rick hart] worthless the whole company i want to speak to someone way above your pay please
[anival] ok, i will transfer you to tech support and you can get a supervisor from there. one moment
[kerry h.] thank you for contacting frontier internet chat support, where we are 100% us based. my name is kerry, and i will be assisting you.
[rick hart] that would be great youll be the first
[rick hart] in four days that could
[kerry h.] can you watch tv at all?
[rick hart] yes i always have but your people told me i couldnt after 10/31
[rick hart] vod is not working
[kerry h.] can you try it now
[rick hart] vod-112
[rick hart] nope
[kerry h.] one moment
[kerry h.] can you unplug the main box, then plug it back in
[kerry h.] then turn on the box and tv for me?
[rick hart] i am so discusted with frontier i want all my purchases on digital copy and will be leaving you after 10 years and never coming back.
[rick hart] i want some major kind of apoligy for the way i have been treated since the 5th. your company is terible even if you get it fixed ive been called a liar and put on hold for hours
[rick hart] every day for the past four days
[rick hart] it is downloading now
[kerry h.] i apologize you are experiencing this, i can also get you to customer service for a credit on your account
[rick hart] i have been treated like shit am an tierd of getting switched around like no one there gives a crap about me. no wonder everyone is dumping your service i know of its terible. i can only imagine how hard it is to work daily for a company that treats its customers the way i have and you as a tech having to deal with it.
[rick hart] nope still dont work
[kerry h.] do you know where the ont (battery back up unit) is?
[rick hart] whats even more stupid is it worked before when i only couldnt rent a movie vod at least worked
[rick hart] yes i do i have reset unplugged every piece of your stuff fifteen times in the past four days at least
[rick hart] then i pay my bill and everything but the tv quits

[kerry h.] have you had a tech out?
[rick hart] i havent had anyone online or on phone that gave enough of a crap to even try fixing it let alone a tech here to look at it. it was working fine except couldnt rent a movie untill i paid my bill then everything quit how could a tech fix anything
[rick hart] i want my movie purchases or a copy of them
[rick hart] because im done with frontier
[kerry h.] i can get you over to customer service to get that done
[rick hart] ok i need a supervisor if you can not fix my system first
[kerry h.] i hope that i provided you with a with a positive experience today. you may be receiving a brief survey to the e-mail you provided me with after our chat. the survey is intended to be about your interaction with me today. again, my name is kerry, and if you feel i did a good job today, i would greatly appreciate you providing me with a positive score on our survey.
[kemmerer] thank you for chatting with frontier, where we are 100% us based. my name is kemmerer. i'll be happy to assist you today. can you also provide me with a good call back number for you incase the chat were to be disconnected for any reason?
[rick hart]
[kemmerer] how can i help you?
[rick hart] i have called and been on hold for hours-chatted with no help for four days. i want my system working. it was working fine then i tried to rent a movie it said i was out of credit i paid the entire plus some and since i can not even go to vod at all i have reset everything and am sick of talking and chatting to you guys.
[kemmerer] unfortunatly that is a technical support problem.
[rick hart] i was just there they said it wasnt
[rick hart] also with collections and they said it wasnt theres
[rick hart] who in the hell is it does anyone that work there fix stuff or just keep sending me to others. i want your boss or his boss or someone who is smart enough to fix this damn thing or you can pick it up out of my yard. your boss plz
[kemmerer] i'll need to get you back to tech support. they are the only ones that can fix the vod issue.
[rick hart] bullshit they said they couldnt and i want all my movies ive bought
[rick hart] im done with you all
[rick hart] its been four days and no one gives a shit to help me
[rick hart] ive been a customer for over 10 years
[kemmerer] i'm sorry sir. this is a technical support issue. i'm only in billing.
[rick hart] i want your boss
[rick hart] im sure you can read this entire chat and see ive talked to all of you
[rick hart] kerry h sent me to you
[kemmerer] i can't even issue a trouble ticket.
[kemmerer] because ihd is the one that handles them.
[rick hart] knowing it did not work still in tech support
[kemmerer] they will need to issue the trouble ticket.
[rick hart] i ask for her boss and she sent me to you
[rick hart] now your sending me somewhere else
[rick hart] wtf
[kemmerer] you'll need to speak with tech support sir.
[rick hart] i just did
[rick hart] they sent me to you
[kemmerer] they are the only ones that can help you. i'm not for sure why you were transferred to me. but fios repair, is who you need to talk to. they are tech support that works with fios products. so i'll need to get you over to them,.
[rick hart] i want your boss
[rick hart] someone who can do something for the way ive been treated
[rick hart] thats your dept
[rick hart] ive already sent a letter to your pres and will be adding your names and this chat to the pile in the next letter or email
[rick hart] if you transfer me back to tech it better be way higher than the idiots your paying to take the normal calls
[kemmerer] i do apologize sir. i have been advised that this is a tech support problem & i will need to get you back over to tech support.
[rick hart] i want to talk to your boss
[rick hart] or his
[kemmerer] i'll need to get you over into our products before your on demand will work properly.
[rick hart] so you like all the others are refusing to let me talk to a supervisor
[rick hart] i know you can read this chat with all the others and listen to the calls i have made and plainly see i have talked to everyone in your company
[kemmerer] if you would like to speak with a supervisor over the phone, our customer service number is 800-921-8101.
[kemmerer] if i switch you over to our products, the bill will be $208.95 before taxes monthly.
[rick hart] i want every movie i have purchased
[rick hart] what are you talking about
[rick hart] i have your products
[rick hart] wtf
[kemmerer] we would need to move you from the grandfathered products that you had with verizon. into frontier products.
[rick hart] i want to speak to your boss now plz its not your call but my right
[kemmerer] it would be better to call in, it will be a very long wait for a supervisor over chat right now.
[rick hart] not only can you not fix my system but are trying to get more money out of me holding what i am already paying for for more money
[kemmerer] i do apologize sir. that is the only option.
[rick hart] wow this is going to look awesome on all the forums im going to post this chat on
[rick hart] no its not i want to speak to your boss
[rick hart] just because you dont give a shit about me are trying to stop that from happening
[kemmerer] my supervisor is currently taking another escalation. it could be over an hour before a supervisor can get to you through this chat sir. '
[kemmerer] you will get someone over the phone.

[rick hart] his boss will work
[kemmerer] unfortunatly, that is the only supervisor available.
[kemmerer] you would have to call in to speak with another supervisor.
[rick hart] bullshit i worked for verizon in there tech dept i know better
[rick hart] you know good and welll that will take hours and is why your trying to get me to call
[kemmerer] unfortunatly, it could take that long over the chat as well.
[kemmerer] we currently only have one supervisor to take chats right now.
[rick hart] out of the entire call center you have one supervisor i just want to make sure that is what you are saying for the copy i am sending your president
[kemmerer] what is a contact number for you?
[kemmerer] so that a supervisor can contact you.
[rick hart] i gave it to you at the first of the chat with you kemmerer
[kemmerer] a supervisor will be contacting you shortly
[kemmerer] within 5 minutes.
[kemmerer] before i let you go, i do want to let you know that we do offer self help options on our website. you can check your account balance, set up auto pay, and also check the status of service orders and trouble tickets.
[rick hart] ok now that weve established your a liar and dont care about your customers and im sending a copy of this chat to the president i want tech suport
[kemmerer] thank you for chatting with frontier. i want to inform you that we do offer a survey about your experience chatting with me today. this survey will be available once the chat has been ended. if there isn't anything else that i can do for you today, please feel free to end this chat anytime. once again, i want to thank you for chatting with frontier. have a good day!
the operator has ended the chat. thanks for contacting us.

are you kidding me frontier you are the worst company i have ever dealt with



 – About 2 months ago.

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order.........

switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

website exede.com to order......

 – About 2 months ago.

it's been just about 6 months and they are horrible... takes a hour to contact them and when i call they say you're getting at least 70% so it's okay... are you kidding?! can i pay 70% of...

it's been just about 6 months and they are horrible... takes a hour to contact them and when i call they say you're getting at least 70% so it's okay... are you kidding?! can i pay 70% of my bill!? no! literally hate this company.

 – About 2 months ago.

been dealing with them for 6 months after they took over verizon. they continue to cheat me on monthly billing. one lie after another every time i contact them. haven't spoken to one person...

been dealing with them for 6 months after they took over verizon. they continue to cheat me on monthly billing. one lie after another every time i contact them. haven't spoken to one person that seems to have a clue what they are doing. just apologize for "miscommunication"! like that's going to get me the money back they are overcharging me. if there is anyway you can get another provider for your cable, internet or phone do so! this company is the absolute worst.

 – About 2 months ago.

i been with this company for years over 10 years or so to be exact i used to have dial up i live in country life where fast internet is hard to get but now others hit my area. but switching atm is...

i been with this company for years over 10 years or so to be exact i used to have dial up i live in country life where fast internet is hard to get but now others hit my area. but switching atm is quite hard considering if ur in a finance budget cuz u have to cut off old and order the new which is hard cuz i live in a big household and without internet me and everyone go crazy lol. but frontier is shit literally well they used to be good now heres why they are shit well for starters i live in a big household went though countless modem boxs. cuz they overload and i have to reset the box to fix the no internet connection issue until they gave me a business one weird but it works.
but then another issue if anyone download hits the 2.0 mbs max download speed or even the shitty 100 kb or less upload speed whole house loses internet not to mention they advertise speeds and say i will get this and that. but once i switch they said oh you were told you got offered lower such and such speed cuz u cant get that high in ur area like wtf.oh and let get started on repair service now i had my internet all of a sudden downgrade and cut out alot they get a repair guy out here to try to fix it he says phone jack is dead. i later find it was the phone line cord i need to replace cuz it was old but continuing he says u need a new phone outlet i am like can u install one. he says i cant do that you need to hire a professional i am like u know how to do this u installed my phone lines in my house and then he unplugs that phone outlet from the grey box outside.

then gives me those square phone lines u hang on the wall and says run this though the house. i am like are you going to run it along the outside of the house to hide it and put it in my house he says that not my job its like wtf is your job. then i later found problem was still there cuz like i said found it was the phone cord so he did all of that for nothing then i bitched them out cuz they are charging me over 100 bucks for the guy to come out when he didn't do anything!!!!!!oh and a friend of mine had frontier to the meter outside of his house that big cable from that to the grey box against his house they wouldn't bury it. they said thats not there job its like they are throwing thats not there job crap alot to people around my area which is new york state oswego county. i would love for them to get there shit together you think with the ton of lawsuits they got on there ass and complaints it would open there eyes and i wish they get speeds like time warner has.
oh and after that incident with the not ur job nonsense they asked how they did in a survey and i gave them my honest opinion ripped them a new ass to that fact and then they call up thinking i mistakenly reviewed them poorly i told them no how about you read it and you'll see why and then call me back and ask that agin when you guys learn. sorry for long as thing i just had such a shitty experience with them it needed to be said.

 – About 2 months ago.

the object in my professional opinion concerning the location of the posted comments is to misdirect the public in general as to the location and the concentration of the comments being posted. if...

the object in my professional opinion concerning the location of the posted comments is to misdirect the public in general as to the location and the concentration of the comments being posted. if everything looks like it's coming out of canada than everything must be fine in the united states it's a very simple pr move trying cover their tracks. now frontier communication in their most recent quarterly report as i duly expected, took a major hit reaching a all new stock price of 52 week low of $3.08 a share. frontier communications in my opinion is not a telecommunications company in any way shape or form but more of a telecommunications marketing company it also seems to own a number of old hardl ine copper assets and a few switching stations. this aging dinosaur will soon be out of the actual telephone business i predict within the next 24 to 36 months due to the inept capabilities and unprofessional attitudes put forth by senior management in their almighty quest to keep their dividend paying and not investing in infrastructure and also as they stated that they will be laying off about a thousand employees or more. in my opinion they are grossly understaffed, grossly under-trained, grossly greedy, and they do not understand that their days are numbered. just remember when it looks like all the complaints are coming out of canada, they are not. they're coming from all areas of the country of the recent takeovers and their footprint in general. in this company has had nothing more than constant complaints about its telecommunications so-called service or many many years.

please see their exact quotation involving the layoffs that are about to occur and if you think it's bad now, wait until this happens.
frontier communications corp. (ftr)

following a decline in customers this recent quarter, frontier communications announced there will be about 1,000 jobs cut across the company. in their statement they said:

...current regional support functions including engineering, finance, human resources, communications and marketing are being centralized to achieve improved operational performance as well as expense reductions.

in a nutshell they have basically created their own gaping and hemorrhaging wound they will not be able to fix this for a very long time and i predict that this mistaken acquisition of verizon assets hoping if they could become a so-called major player in the telecommunications industry, was a severe miscalculation and expenditure of funds that they just do not have to spend.

the fact that there is a call by so many customers/consumers for a sizable law firm to bring about a class-action lawsuit is happening. a few of the major k st. firms in dc are examining the potential as well as to firms in the chicago area, to firms in new york city as well as three firms that are looking on the los angeles area as well. this will be a protracted litigation that will eventually force them (ftr) to give up and issue pittance payments of checks to the class action litigants and should eventually break them. frontier communications in my opinion is the poster child for everything that a telecommunications company should never be. also the fact that they happen to have certain monopolistic control over vast portions of the country and their stock price is at incredible lows makes them a very interesting takeover target by someone who has deep pockets and the ability to understand the network that is connected and has the engineering and technical expertise along with support of the unions and front-line workers who unfortunately have to put up with these corporate decisions and are basically nothing more than numbers on a balance sheet that norwalk connecticut considers to be expendable assets and frankly i don't think that they give a damn.

 – About 2 months ago.

to hell with this shit company and their disservice! avoid these assholes like the plague if you have other options. they make false claims, they do not hold to their word, the hacknicians aren't...

to hell with this shit company and their disservice! avoid these assholes like the plague if you have other options. they make false claims, they do not hold to their word, the hacknicians aren't much help (even if they make the appointment on time or at all), antiquated lines, internet that barely works and customer service that makes chewing on tin foil seem like a better use of my time. this company should burn for the inconvenience imposed on me! f%@k you frontier, companies like you are the reasons why lunatics exist!!!

 – About 2 months ago.

we didn't know about the verizon sale to frontier until it happened.
2 weeks into frontier, we lost internet + cable.
called them up, and they couldn't "find" our account,...

we didn't know about the verizon sale to frontier until it happened.
2 weeks into frontier, we lost internet + cable.
called them up, and they couldn't "find" our account, and said we didn't have one.
we got temp internet, and waited for them to return our calls, and that never happened.
they have continued to bill us, however.
every month, faithfully they bill us. our so-called "debt" to them is now at $1300, as they claim we are still receiving services. we are not.
how do we get them to stop this nonsense?

 – About 2 months ago.

phone/internet dead on nov 1. earliest repair is nov 4 between 8 and 5. no contact at 2. called repair, assigned tech tied up. another tech will be assigned shortly. nothing at 5:15, called repair...

phone/internet dead on nov 1. earliest repair is nov 4 between 8 and 5. no contact at 2. called repair, assigned tech tied up. another tech will be assigned shortly. nothing at 5:15, called repair again. no tech assigned, but i am on the waiting list. rep said she will contact local supv and get me an arrival time. now 7:15, no word from anyone yet. will call again at 8 for more excuses.......

 – About 2 months ago.

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them....

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them.

 – About 2 months ago.

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them....

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them.

 – About 2 months ago.

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them....

frontier custer service sucks. been without internet for aweek. called 4 times issue still not resolved. ready to drop them.

 – About 2 months ago.


frontier...frontier is on my mind. the hubby pulled the trigger and bought a new router. well i called frontier to set it up and what a bloody nightmare.

first, gomez was already...


frontier...frontier is on my mind. the hubby pulled the trigger and bought a new router. well i called frontier to set it up and what a bloody nightmare.

first, gomez was already flustered because he had been trying to set up the router for a while. the first customer service person kept interrupting me, when i spoke, in her defense i did have her on speaker phone but i really don't think that was the issue.bottom line was she wasn't listening to what i was saying. in gomezes irritated state he was walking in and out of the room making comments about how frontier sucked and that's why everyone is complaining. the representative stopped in her tracks and told me to tell him to stop making comments. he said something like "excuse me" and she hung up on me.

i called back, this person was friendlier but refused to verify my account without my pin number which i didn't know off the top of my head. so i tell her, the other girl just verified it using my address, can't you? she says no and that she needs to call my landline to verify its me. so while she's got me on hold on my cell, she calls my house. i answer, she's happy and hand up on both lines. she did call back and was very nice. but she says that they can't/won't support a 3rd party router but they have a different department that can help me for an extra charge. i say, "fine, whatever". she transferred me. i tell the guy the situation and he says, we won't support your 3rd party router. call the manufacturer. i tell him, all i need is the ppp username and password. he tells me because i have fios it should automatically connect. i say will it doesn't. can you please give me the ppp username and password. what do you think he does?

wait for it....

wait for it....

he hung up on me

 – About 2 months ago.

i was not getting any emails; i complained and now i get about 100 junk emails a day; most of them are not even addressed to me; some don't have an email address at all.

...

i was not getting any emails; i complained and now i get about 100 junk emails a day; most of them are not even addressed to me; some don't have an email address at all.

 – About 2 months ago.

well no service. called in man suppose to come today. between 8-5. nobody showed, no call. nothing...

well no service. called in man suppose to come today. between 8-5. nobody showed, no call. nothing

 – About 2 months ago.

finally got wifi, only took 5 days and 9 phone calls. horrible customer service ...

finally got wifi, only took 5 days and 9 phone calls. horrible customer service

 – About 2 months ago.

why do you keep posting me as ottowa, canada. i am not, not in canada. ottowa, is a great city however, i am from rancho cucamonga, ca. it use to post me as upland, ca. why all of a sudden am i...

why do you keep posting me as ottowa, canada. i am not, not in canada. ottowa, is a great city however, i am from rancho cucamonga, ca. it use to post me as upland, ca. why all of a sudden am i being identified as posting from canada?

 – About 2 months ago.

i cant wait until this mf company implodes. they are by far the worst most incompetent company i have ever had the displeasure of have to work with. i did not choose them...none of us did. they...

i cant wait until this mf company implodes. they are by far the worst most incompetent company i have ever had the displeasure of have to work with. i did not choose them...none of us did. they were forced upon us by verizon who could be bothered with us any longer because they moved to bigger profits. mf's! i am sick and fu..ing tired of being dropped. every mf time i complete something i am either dropped of the fu**ing thing freezes up and i have to refresh losing everything. it's enough to make a person commit acts that would never have entered their minds otherwise. i can sincerely say i f%@king hate frontier!

 – About 2 months ago.

that's the best frontier can do? they can come out a day later and leave a business card? f%@k frontier ...

that's the best frontier can do? they can come out a day later and leave a business card? f%@k frontier

 – About 2 months ago.

we waited 5 days for frontier to tell us that it was our router that was the problem, and now they didn't turn something on. now we don't have wifi thanks to these c*nts. f%@king high speed...

we waited 5 days for frontier to tell us that it was our router that was the problem, and now they didn't turn something on. now we don't have wifi thanks to these c*nts. f%@king high speed internet? we can't even get internet

 – About 3 months ago.

2016 and stuck with 3mbps download speed.... it's unreal with all the downloading games and stuff anything less then 20mps should be illegal to sell....

2016 and stuck with 3mbps download speed.... it's unreal with all the downloading games and stuff anything less then 20mps should be illegal to sell.

 – About 3 months ago.

screw you frontier!! worst service ever!!! the wifi never seems to work and always drops off! 😡...

screw you frontier!! worst service ever!!! the wifi never seems to work and always drops off! 😡

 – About 3 months ago.

frontier sucks! had the service 2 days and it is already down! what a joke! i am switching back to charter. i would rather have slow internet than no internet.
...

frontier sucks! had the service 2 days and it is already down! what a joke! i am switching back to charter. i would rather have slow internet than no internet.

 – About 3 months ago.

do not go with frontier. customer service sucks! they make you wait, they are not consistent, rude employees who have no idea what they are doing. do not even consider it. a nightmare...

do not go with frontier. customer service sucks! they make you wait, they are not consistent, rude employees who have no idea what they are doing. do not even consider it. a nightmare

 – About 3 months ago.

frontier, come get your big piece of shit junction box out of my front yard, and re-sod where it was, before i pour it full of concrete and re-sod on top of it myself! the big home depot bags of...

frontier, come get your big piece of shit junction box out of my front yard, and re-sod where it was, before i pour it full of concrete and re-sod on top of it myself! the big home depot bags of quick-set concrete! you're not welcome in my yard! i'll never be a customer again, so you better come move your f%@king box for the few customers on the street that you have remaining! your shitty fiber optic cable and some connections and shit that don't work worth a shit are down in there. i don't give a f%@k about the easement! it's getting filled with concrete! f%@k you!

 – About 3 months ago.

i'm beginning to think frontier is run by the same group who ran the wells fargo scam. i have filed a complaint with the fcc. only then do i get to speak with "higher level " management. i...

i'm beginning to think frontier is run by the same group who ran the wells fargo scam. i have filed a complaint with the fcc. only then do i get to speak with "higher level " management. i am a reasonable person, if you are going to make me an offer live up to it!!! i am waiting from a call from one of these supposed higher level managers, but at this point if frontier told me the sun rose in the east i would wake up early and check on it. i doubt that the young lady i spoke to today will follow up and live up to the promises made but i will give it a few days. i fully expect to be back with bright house within a week. too bad they couldn't match there customer service and their technical expertise. decent product horrible company.

 – About 3 months ago.

one minute im getting a whooping 70 mbps up and down. the next my computer, phones cant connect to the webpage, or im dropping from my lol matches. router is on, all normal lights lit. no internet,...

one minute im getting a whooping 70 mbps up and down. the next my computer, phones cant connect to the webpage, or im dropping from my lol matches. router is on, all normal lights lit. no internet, wifi's not off, im still connected, just i cant go on the internet. its some blazing bullshit. and they want to charge me almost 200 dollars for shitty service and internet. to bad the only other internet provider is f%@king time warner with 100 down and 10 up bs.

 – About 3 months ago.

my mobile hotspot on 1 bar gets ten times the speed of frontier. one day i'll get a blazing 5mbps, the next i'm lucky to get 0.2mbps. the internet speed was never below 60mbps down with...

my mobile hotspot on 1 bar gets ten times the speed of frontier. one day i'll get a blazing 5mbps, the next i'm lucky to get 0.2mbps. the internet speed was never below 60mbps down with verizon fios. frontier buys them out and somehow completely f%@ked everything up! how hard is it to *not* f%@k up the company you buy out?

 – About 3 months ago.

frontier sucks because they bought our verizon system and all my bundle discounts went away....

frontier sucks because they bought our verizon system and all my bundle discounts went away.

 – About 3 months ago.

i'm on a fixed income and wanted to save a little money here in connecticut. so i went online, and they wanted a credit card to do a check, and they said they would bill exactly $1.00, which would...

i'm on a fixed income and wanted to save a little money here in connecticut. so i went online, and they wanted a credit card to do a check, and they said they would bill exactly $1.00, which would be returned to me. that's a common practice. they then proceeded, without my authorization, to sign me up for a lousy dish tv package, 6 meg internet, and phone. then they hit my credit card for $178.18 an hour after the order was placed. since it was too late to call in (they close at 8 pm), i called in on saturday, and spent two hours being transferred six times until the install was canceled, and then they could only refund me $125.00, and i had to call dish tv for the rest. thankfully, they only took 5 minutes. i never authorized any charge like that, and never would either. i just wanted to save a little money, and it cost me more. i was told it would take up to 7 business days. they took it out in an hour, they should refund it in an hour. now my car payment will be late, thanks to frontier.

 – About 3 months ago.

frontier sucks because they hire nothing but affirmative action retards who have no idea what they are doing ...

frontier sucks because they hire nothing but affirmative action retards who have no idea what they are doing

 – About 3 months ago.

4 straight no-shows on appointments, without a single call. this is by far the worst customer service experience i've ever seen regardless of industry. this company is going in the tank. spread...

4 straight no-shows on appointments, without a single call. this is by far the worst customer service experience i've ever seen regardless of industry. this company is going in the tank. spread the word and prevent anyone you know from making a frustrating mistake.

 – About 3 months ago.

they are the worst!!! i was having problems with a channel and they hung up on me 4 times. when i called to speak to technical supportt there was a baby crying in the background. the person said they...

they are the worst!!! i was having problems with a channel and they hung up on me 4 times. when i called to speak to technical supportt there was a baby crying in the background. the person said they work from home.

 – About 3 months ago.

worst run company i've ever had to deal with. i've been battling with frontier on my billing since they took over for billing me services i never had and didn't want. every time i call...

worst run company i've ever had to deal with. i've been battling with frontier on my billing since they took over for billing me services i never had and didn't want. every time i call customer service, some nice agent says they will fix my problem and put notes on my account. the next month when there is not fix on the account, i call and they tell me i never called and there are no notes on the account. this new agent says she'll make sure the credit of 89.95 gets applied the next month. new bill comes in and there is no credit for 89.95, but instead for 14.99, and they are charging me an early termination fee of 120.00 because a change to my account means i've entered into a new contract and terminated the first one. they also too off the 20.00 promotional credit i had on the old contract. the bill should be $178, but know it is $479.00 because there is the previous balance of the 89.95 that i was told i didn't have to pay.

i have no idea how to fix this. i am planning on visiting the bbb to see what they can do.

 – About 3 months ago.

they are a pathetic company. have a repair ticket saidvgoing to be out certain day. no show or call. they can't handle finding there own ticket number, have internet crashing during my call on...

they are a pathetic company. have a repair ticket saidvgoing to be out certain day. no show or call. they can't handle finding there own ticket number, have internet crashing during my call on their end. then tell me the ticket was closed and didn't need access. say what? internet is not fixed and you do need access. duh.. mad in florida

 – About 3 months ago.

not only does frontier only provide the slowest internet to me (3mbps) they decide to deprive me of even that intermittently. ran a speed test just now and it was rockin .2mbps. wifi was turned off...

not only does frontier only provide the slowest internet to me (3mbps) they decide to deprive me of even that intermittently. ran a speed test just now and it was rockin .2mbps. wifi was turned off cause i thought maybe my phone was downloading something. nope, the only thing connected at this point was my laptop.

 – About 3 months ago.

after frontier bought verizon services in texas i had issues paying my bill for 3 months! then i cancelled them in july 2016 only to find out i was being charged a $200 cancellation fee because they...

after frontier bought verizon services in texas i had issues paying my bill for 3 months! then i cancelled them in july 2016 only to find out i was being charged a $200 cancellation fee because they renewed my agreement after my 2 year term with verizon was up in july and i was moving to an area where they don't offer service (thankfully). they said they credited the fee back, but to go ahead and pay my final bill and refused to send me an updated bill because "we can't do that" and the lady told me to "subtract the cancellation fee from the bill, pay it, and we'll handle the rest". no. this from the company that would have gotten $200 from me had i not been paying attention. i would warn anyone dealing with frontier since they bought verizon fios earlier this year to pay attention to your bill and not get f%@ked over. i'm still trying to get a final bill to reflect this because i'm not paying a company that says they can't put it in writing, go f%@k yourselves frontier. luckily, i have all the transcripts from our chats and recorded phone calls.

 – About 3 months ago.

http://www.ebaumsworld.com/blogs/frontier-the-worst-cable-company-in-the-industry/85080570/...

http://www.ebaumsworld.com/blogs/frontier-the-worst-cable-company-in-the-industry/85080570/

 – About 3 months ago.

i despise frontier. i would have cancelled my service with them years ago, but in southeast ohio they bought up all of the landline/dsl service, so i can't. their customer "service"...

i despise frontier. i would have cancelled my service with them years ago, but in southeast ohio they bought up all of the landline/dsl service, so i can't. their customer "service" peons' only job (after hours on hold) is to tell you why they can't do what you want them to do. i just spent another 4+ hours on the phone trying to get some overcharges resolved (frontier arbitrarily decided to increase my monthly phone bill by 120% many months ago, and i'm still trying to get that cleaned up.)
i wrote to public utilities commission of ohio then, and that got me connected to someone in their executive customer service office who actually has a direct phone number and will occasionally get things done and call me back. my only advice to other customers is to stay away from frontier if you can, and if you can't, then get in touch with your government regulators. i would publish the executive customer service office number here, except that if they get slammed with calls from frustrated customers, then they will probably change the number and leave me with no one to call, so i would be f%@ked. good luck frontier customers, you are now in hell.

 – About 3 months ago.

ever since verizon fios got bought by frontier in the greater los angeles area, internet has been laggy / intermittent and the worlds worst possible customer service. their live chat only works during...

ever since verizon fios got bought by frontier in the greater los angeles area, internet has been laggy / intermittent and the worlds worst possible customer service. their live chat only works during working hours and be ready to be on the phone up to 1.5 hours on hold until they just hang up on you. then if you schedule a call back expect the call to drop instantly the second you pick up. switching to time warner soon... which is equally as shitty. thanks obama

 – About 3 months ago.

they turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). numerous phone calls and chats. never the same answer...

they turned off my internet access on 10-20-16 (my bill has been paid on time for about 10 years - as long as we've been their customer). numerous phone calls and chats. never the same answer twice. finally told me i had to be home all day on the 25th. i got a voice mail telling me it was fixed without anyone coming to my house. i had to use a vacation day. it is going to take cable 2 weeks to run to my house but frontier is about to fired. they don't even try to do the right thing. its almost like they are playing a game. as for the person who said asking for a supervisor just gets you an extended hold - absolutely true.

 – About 3 months ago.

i tell the customer service on twitter that there is an outage in college station because no one has internet in my area, the bloody idiot tells me that he has to investigate and he will get back to...

i tell the customer service on twitter that there is an outage in college station because no one has internet in my area, the bloody idiot tells me that he has to investigate and he will get back to me if there is an outage. um...

 – About 3 months ago.

frontier had me on hold for almost 3 hrs and i have a picture if the hold time. the next day i called to complain about the wait and they said it was not uncommon to wait 3hrs! wth!!! liars! the they...

frontier had me on hold for almost 3 hrs and i have a picture if the hold time. the next day i called to complain about the wait and they said it was not uncommon to wait 3hrs! wth!!! liars! the they said they would compensate me $50 for the wait. well my next bill no compensation was there. i called and they said i was denied $50. i asked why because they said it had to go through review. i was never told about a review...to much to vent guys. i can go on. horrible horrible horrible!!!

want to be depressed? great company to help with that!

 – About 3 months ago.

waterbury, ct..
internet has been out since weds oct 19. frontier says its a "common cause" problem. 80 other customers in area are also out.
my frontier bill was due, had to use...

waterbury, ct..
internet has been out since weds oct 19. frontier says its a "common cause" problem. 80 other customers in area are also out.
my frontier bill was due, had to use friends comcast computer to pay it, cuz my frontier internet is down. how ironic..
i hate this pos company

 – About 3 months ago.

i hate the damn frontier. they are sucking your blood and in return you get nothing. the worst company ever! leave it asap!...

i hate the damn frontier. they are sucking your blood and in return you get nothing. the worst company ever! leave it asap!

 – About 3 months ago.

we have had frontier out to "fix" our internet 5 times this year. at a loss as to who to switch over too. tired of the issues. any suggestions?...

we have had frontier out to "fix" our internet 5 times this year. at a loss as to who to switch over too. tired of the issues. any suggestions?

 – About 3 months ago.

arlington, washington oct 23 2016 phone has been out since oct 21, dsl has been mud same time. was told will be fixed by oct 21 8pm never happened....

arlington, washington oct 23 2016 phone has been out since oct 21, dsl has been mud same time. was told will be fixed by oct 21 8pm never happened.

 – About 3 months ago.

if you don't have anything bad in your life, i recommend you sign up for frontier communications. sometimes no internet, sometimes no tv, completely incompetent customer service, technicians not...

if you don't have anything bad in your life, i recommend you sign up for frontier communications. sometimes no internet, sometimes no tv, completely incompetent customer service, technicians not showing up, outrageous billing, etc. etc. this is the worst company i have dealt with in my 63 years of life!!!

 – About 3 months ago.

the latest frontier communications scam is to charge you everytime they have an outage. they use a company name claims management resources owned by chip fudge (no i am not kidding). chip buys...

the latest frontier communications scam is to charge you everytime they have an outage. they use a company name claims management resources owned by chip fudge (no i am not kidding). chip buys masserattis, ferraris and fly fishes in russia on your dollar. if you think you are getting a fair charge - you are wrong!!

 – About 3 months ago.

here in wv no internet once again. i live in town. its been down three days and the csr lies to me every time i csll its another story. latest one... my power must be out..my modem lights are on. my...

here in wv no internet once again. i live in town. its been down three days and the csr lies to me every time i csll its another story. latest one... my power must be out..my modem lights are on. my electric is on. (three of them blinking) . and tgen ask me to try a different electric outlet....smdh!!!!

 – About 3 months ago.

i've been with frontier for 6 years now and my internet is as slow as a 33.6 dial up modem!! i wish they had dial up again for mackbook pros. grrr...

i've been with frontier for 6 years now and my internet is as slow as a 33.6 dial up modem!! i wish they had dial up again for mackbook pros. grrr

 – About 3 months ago.

this company sucks, no speed and plenty of outages...

this company sucks, no speed and plenty of outages

 – About 3 months ago.

game 6 of the nlcs is about to start. cubs could win the pennant for the first time since 1945. hit last button to get back to fs1. blackout. tv goes dark. box goes dark. this happens for no...

game 6 of the nlcs is about to start. cubs could win the pennant for the first time since 1945. hit last button to get back to fs1. blackout. tv goes dark. box goes dark. this happens for no apparent reason at least once a week. according to frontier it's not an equipment problem and doesn't warrant replacement.

 – About 3 months ago.

frontier is the shittiest company known to man. wifi has been out all day and their lazy ass workers are not trying to fix it smh...

frontier is the shittiest company known to man. wifi has been out all day and their lazy ass workers are not trying to fix it smh

 – About 3 months ago.

i live in hacienda heights, ca, not canada. they even got that wrong! god damn it! i will call them to correct my comment location!...

i live in hacienda heights, ca, not canada. they even got that wrong! god damn it! i will call them to correct my comment location!

 – About 3 months ago.

piece of shit frontier! they told me that my internet was slow because i was using wi-fi, so i bought an ethernet cable and it still blows! the internet is still very slow! this company sucks balls! i...

piece of shit frontier! they told me that my internet was slow because i was using wi-fi, so i bought an ethernet cable and it still blows! the internet is still very slow! this company sucks balls! i am calling charter on monday.

 – About 3 months ago.

i'm in southern california but look above... my ip address says i am in canada! what horse shit!...

i'm in southern california but look above... my ip address says i am in canada! what horse shit!