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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,388 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 7 hours ago.

Frontier's "customer service" reps will say anything but do nothing to solve your problem. Our phone and internet has been out for two months! Since their stock is in the toilet, I suggest...

Frontier's "customer service" reps will say anything but do nothing to solve your problem. Our phone and internet has been out for two months! Since their stock is in the toilet, I suggest we all buy one share and go to the next stockholder meeting and make some noise.

 – About 11 hours ago.

Their support is so bad. We've been having problems for months now. It shuts off every night after 9 PM and continues to shut on and off. They keep delaying a technician to come out and reinstall...

Their support is so bad. We've been having problems for months now. It shuts off every night after 9 PM and continues to shut on and off. They keep delaying a technician to come out and reinstall the wiring. So we have to deal with it shutting off 20 times every night. To make things worse we have to run down stairs flip the switch wait 1 minute. And 5 minutes later it's already off. They are so lucky no one else runs internet where I live so we are stuck with them. If we could I'd stop using it ASAP

 – About 11 hours ago.

Franklin, NC

EVERYONE SHOULD CALL TECH SUPPORT RIGHT NOW AND HAVE THEM CHECK MB PROVISON. I JUST FOUND OUT THAT EVEN THOUGH I PAY FOR 12MB A MONTH I ONLY HAD A 3 MB PROVISION. WHEN I...

Franklin, NC

EVERYONE SHOULD CALL TECH SUPPORT RIGHT NOW AND HAVE THEM CHECK MB PROVISON. I JUST FOUND OUT THAT EVEN THOUGH I PAY FOR 12MB A MONTH I ONLY HAD A 3 MB PROVISION. WHEN I FINALLY GOT TO TALK TO A MANAGER I WAS INFORMED IT WASNT THERE FAULT I HAD DEFAULTED ROUTER!

THAT THEY SENT ME 3+ YEARS AGO,

Now somehow the router is magically not defaulted and my internet speed just tested @ 6.56mb.

When I asked to be refunded for the past 36 months of paying for 12mb and being provisioned to 3 "because of my defaulted router that was magically fixed" I was told that they can only credit back 3 months. So are crediting me 30.00 on my next bill. I do not see how they can get away this. He even said that they are aware of some of these "defaulted routers"

 – About 2 days ago.

Months of trying to get my internet fixed. Three years of phone and internet problems. Anyone have any suggestions?...

Months of trying to get my internet fixed. Three years of phone and internet problems. Anyone have any suggestions?

 – About 2 days ago.

Their on demand is a pile of crap! Outside of the fact that the remote has like a 3 second delay - I have 80 mb down and watching on demand is like watching a pixel fest. The streaming is so poor you...

Their on demand is a pile of crap! Outside of the fact that the remote has like a 3 second delay - I have 80 mb down and watching on demand is like watching a pixel fest. The streaming is so poor you can barely see the picture - much less hear it. Frontier sucks!

 – About 4 days ago.

They succ...

They succ

 – About 5 days ago.

Frontier is sad due to poor Corporate and local management. The ones losing out are the guys working outside. More important customer's do not matter anymore! Speaking from 20 yrs of experience !...

Frontier is sad due to poor Corporate and local management. The ones losing out are the guys working outside. More important customer's do not matter anymore! Speaking from 20 yrs of experience ! Will not last another year!

 – About 5 days ago.

Florida!!!

Move to Spectrum, they will pay your Early Termination Fees!!!! I moved and I finally have internet and phone at the same time!!! Calling Frontier was so bad, that it...

Florida!!!

Move to Spectrum, they will pay your Early Termination Fees!!!! I moved and I finally have internet and phone at the same time!!! Calling Frontier was so bad, that it actually made me sick. After my last call, I just told them to cancel, I will pay the the ETF no matter what... To my surprise Spectrum picked the fees!! If I don't have to hear the word Frontier any more, I will be a happy person...

 – About 6 days ago.

So frustrating I'm the only person using the wifi on a iPad and it drops all day and night has to reload and just freezes I shut my iPad off about 2 times a day hoping that will help it dosent i...

So frustrating I'm the only person using the wifi on a iPad and it drops all day and night has to reload and just freezes I shut my iPad off about 2 times a day hoping that will help it dosent i can't use this or my iPhone in my own room it just drops really frontier you want your money I would like the service YOU PROMISED your service is overrated no star rating 0

 – About 6 days ago.

We have something wrong with each service frontier "provides" for us! We can't get them
out to fix anything. Every time we spend an hour on the phone to schedule someone to repair...

We have something wrong with each service frontier "provides" for us! We can't get them
out to fix anything. Every time we spend an hour on the phone to schedule someone to repair the problems with their equipment, no one shows up or even calls us. We spent the entire weekend attempting to get anyone to show for appointments that were confirmed, only to be told after they no show that "the ticket was input incorrectly", or they tell us that he technician call us on our home phone...(THE HOME PHONE THAT DOESNT WORK THAT THEY ARE SUPPOSED TO BE FIXING), or they show up on the wrong day!?! WTF!?

Then we get the run-around again....

 – About 6 days ago.

The entire Cameron West Virginia area has been without phones or internet for more than 24 hours!

We KNEW Frontier would never dispatch anyone till Monday since they refuse to pay out...

The entire Cameron West Virginia area has been without phones or internet for more than 24 hours!

We KNEW Frontier would never dispatch anyone till Monday since they refuse to pay out overtime!

It is a fiber optic cable cut that has left thousands without 911 service

And since Frontier's lousy network is used to feed the Cell towers, we also have no cell service!!!!

It's like living in the 1800s!!!!

You have to either drive to town to contact the fire department or try and contact someone on the CB channel 9!!!!!

 – About 1 Week ago.

Frontier f%@king sucks! Worst customer service I've ever had, Holy shit they were so rude....

Frontier f%@king sucks! Worst customer service I've ever had, Holy shit they were so rude.

 – About 1 Week ago.

Got FIOS and they are telling me no tech guy available until 5 days from now. No phone, tv, or internet but I always see 2 or 3 repair trucks sitting for 2 to 3 hous at Taco Bell or Jack in the Box. ...

Got FIOS and they are telling me no tech guy available until 5 days from now. No phone, tv, or internet but I always see 2 or 3 repair trucks sitting for 2 to 3 hous at Taco Bell or Jack in the Box. Frontier has the worse service..

 – About 1 Week ago.

This is the WORST ISP I HAVE EVER HAD. The internet drops on a daily basis. I have to unplug it and read plug it in. The other day it went completely out and the idiots on the phone try to tell me...

This is the WORST ISP I HAVE EVER HAD. The internet drops on a daily basis. I have to unplug it and read plug it in. The other day it went completely out and the idiots on the phone try to tell me THAT I change some dumbass settings in the modem and that's why I had no internet! OKAY? THEN proceeded to inform me that there will be a charge for a tech to come out. WHAT THE f%@k!? SO you provide shitty ass service then blame me and tell me you are going to charge ME to fix it? f%@k YOU FRONTIER! 🖕

 – About 1 Week ago.

My idiot plumber accidentally severed my FIOS line. Takes Frontier 3 days to come out and confirm that it's cut (like I said). Takes another day for a different crew to come out and confirm it....

My idiot plumber accidentally severed my FIOS line. Takes Frontier 3 days to come out and confirm that it's cut (like I said). Takes another day for a different crew to come out and confirm it. Now scheduled for 7 more days out to get a buried line crew to come replace it. Been on hold waiting for a supervisor for almost 40 minutes. I'm going to bash my head through my monitor soon.

 – About 1 Week ago.

It's August 11th and STILL NO PHONE!!!!
It has been OVER 2 MONTHS and they still haven't figured out how to fix it! There are 50 customers here in Fort Ashby WV with the same problem....

It's August 11th and STILL NO PHONE!!!!
It has been OVER 2 MONTHS and they still haven't figured out how to fix it! There are 50 customers here in Fort Ashby WV with the same problem. UNBELIEVABLE!!!! I feel like I'm living on another planet. It's doing no good dealing with Michele Santos, the Senior Manager Customer Service either.

Jul 13, 2017 – About 4 weeks ago.
Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and couldn't call 911? I can maybe place 1 or 2 calls if I'm very lucky in a day and then my phone goes dead! No one can call me either. They have been working on this for an entire month now. We have been dealing with the company's Senior Manager Customer Service and still no progress. We are not the only one with this problem, everyone in my area is affected. I have had it with Frontier. Maybe I will look into an online phone service because there is no other company.

 – About 1 Week ago.

They jammed a 3 year contract on me without me knowing. I requested for each/every change I wasn't on a contract, no term fee and they agree. This was verbally over the phone. Went to cancel 1...

They jammed a 3 year contract on me without me knowing. I requested for each/every change I wasn't on a contract, no term fee and they agree. This was verbally over the phone. Went to cancel 1 month ago and told there's a $150 charge. I said "but but you said there never was..." and they said "what times did we say that?". I said every time over the last 2 years, I don't remember the exact times/dates! Their response was I can cancel and then dispute the $150 fee, and they'll bring up call logs. Is this crazy customer service or what!?

 – About 1 Week ago.

I'm paying for 50/50 download/upload and I'm lucky if I get 10/10 on wireless. I hope Frontier loses it's license in Florida...or enough people cancel their subscripions they go out of...

I'm paying for 50/50 download/upload and I'm lucky if I get 10/10 on wireless. I hope Frontier loses it's license in Florida...or enough people cancel their subscripions they go out of bussiness in Florida. THE WORST PROVIDER EVER.

 – About 1 Week ago.

Frontier SUCKS!!! Try to place an order for new service...I'm an existing customer with great history for over 10 years. They cancelled my order twice...people keep calling me but no way to...

Frontier SUCKS!!! Try to place an order for new service...I'm an existing customer with great history for over 10 years. They cancelled my order twice...people keep calling me but no way to reach them back. Called customer service today and they want to place another order and another credit check....they suck and I'm heading to anyone else...I've wasted hours trying to order new service and since they took over for Verizon the quality of service sucks...I miss Verizon!!!!

 – About 1 Week ago.

No phone or internet for 1 week. Repair person never showed up. There needs to be more that us consumers can do other than just complain!
If everyone who has these issues would contact the...

No phone or internet for 1 week. Repair person never showed up. There needs to be more that us consumers can do other than just complain!
If everyone who has these issues would contact the FCC then maybe we can get some service!

 – About 2 weeks ago.

Commit time 3-4 or 5 days out, tell FTR you have a heart monitor and need your services, they will medical expedite you service call...

Commit time 3-4 or 5 days out, tell FTR you have a heart monitor and need your services, they will medical expedite you service call

 – About 2 weeks ago.

Wanted to setup a simple home server as I have in the past with other ISP's. Turns out all unsolicited inbound traffic on all ports is blocked. Security reasons they said. BULLSHIT!! ...

Wanted to setup a simple home server as I have in the past with other ISP's. Turns out all unsolicited inbound traffic on all ports is blocked. Security reasons they said. BULLSHIT!!

 – About 2 weeks ago.

17 months of the worst service anywhere. I cannot access my account on line as they say account is not accessable unless you resign in at LEAST 6 times...this is to get ANY information on account. ...

17 months of the worst service anywhere. I cannot access my account on line as they say account is not accessable unless you resign in at LEAST 6 times...this is to get ANY information on account.

 – About 2 weeks ago.

FYI....Frontier does share your personal credit info with people in El Salvador. Your name, address, DOB, SS# is in the hands of anyone in that center in El Salvador and they use handwritten forms. ...

FYI....Frontier does share your personal credit info with people in El Salvador. Your name, address, DOB, SS# is in the hands of anyone in that center in El Salvador and they use handwritten forms.
My girlfriend works for them and I hear the support team for sales reps she has to call to get help with orders. Which is almost every order because the systems they sales reps have to use are circa Windows 95. And crashes all the time. Everytime she calls to get help with orders it is EL Salvador. They have admitted to her on more than one occasion that they are writing all this information down. People who work there tell their families not to sign up because of this info is going to who knows what cartel in south america. Your credit info is up to highest bidder in South America.

 – About 2 weeks ago.

Sorry Frontier...your new offer of $80 a month for two years is a joke...too little too late. You think you will be around for another two years? I doubt you will be around another two months.

Sorry Frontier...your new offer of $80 a month for two years is a joke...too little too late. You think you will be around for another two years? I doubt you will be around another two months.
Your new earnings report shows another huge drop of customers. The question now is who will buy you in the upcoming fire sale?

 – About 2 weeks ago.

My weather widget defaults to Volta Redonda? in South America. Hot shots @ frontier took two days to reply by doing something that was in the manual that didn't work. I guess they gave up. This...

My weather widget defaults to Volta Redonda? in South America. Hot shots @ frontier took two days to reply by doing something that was in the manual that didn't work. I guess they gave up. This was the simplest of scads of problems that Frontier software weinies did to make a half way decent Verizon FIOS as poor as the Frontier non FIOS system. What a bunch of nice guys. There is no way to submit software problems and have them fix it. The genius in Rochester NY admitted that he didn't even have FIOS and he was assigned to solve my problems. His solution to software problem was either to reset the box (their standard fallback) or install fresh batteries in the remote. I have over 60 years software experience and never heard of fresh batteries fixing any software coding problem!!

 – About 2 weeks ago.

For years I have off and on had terrible internet service with Frontier. It is never great service but for the most part gets us by. For exactly a month today I have been dealing with constant signal...

For years I have off and on had terrible internet service with Frontier. It is never great service but for the most part gets us by. For exactly a month today I have been dealing with constant signal drops at any given moment. My issue is still not fixed but after reading your comments I do have to stick up for customer service. I have called over 2 dozen times trying to make sure this gets taken care of. I understand my issues are not the fault of the person on the other end of the line so even though I am frustrated I am kind but explain my utter and complete dissatisfaction. I have had one rep I was not impressed with but the others have been as helpful as they possibly could be. One offered to give me his email and ext so I could contact him and he took the time to make conference call with me to the office of the President. I had my 3rd tech out to my house yesterday and he spent 4 hour trying to fix it to no avail but he gave me his personal cell and said he will be back. I also called in to have my bill adjusted and it was changed within 48 hours to my satisfaction. The employees are not the problem. It's the men upstairs who reap the benefits of our hard earned money and the government payout they were given to provide service to rural areas. I'm not sure exactly who to contact yet but possibly theFCC. Be kind to the reps. They are stuck working for a shitty company to bring home a paycheck for their family. I am not an employee nor have I worked for any type of telemarketing company or answered phones for a living.

 – About 3 weeks ago.

Ass internet keeps shutting off and they know what's wrong but they don't fix it absolutely idiots ...

Ass internet keeps shutting off and they know what's wrong but they don't fix it absolutely idiots

 – About 3 weeks ago.

Every day now for a month my internet service has gone down at or close to 3pm. It stays out for up to an hour, sometimes taking the phone service down with it. I have called their tech support...

Every day now for a month my internet service has gone down at or close to 3pm. It stays out for up to an hour, sometimes taking the phone service down with it. I have called their tech support numerous times about this issue and every single time all the level 1 drones can ask me about is what color the light on the router is. I've demanded to speak to their supervisors on more than one occasion but they actively refuse to connect me to them. They aren't logging tickets either because I've asked them about past call history and every time I am told none exists.

Do yourself a favor. If you can avoid having to deal with these incompetent jackasses, don't. You'd surely be better off using up your data plan on your cell phone instead!

 – About 3 weeks ago.

FRONTIER IS THE f%@kING WORST SHIT IVE EVER SEEN, THEY CAN GO BUTTf%@k ANOTHER PERSON BUT I REFUSE TO BE RAPED BY THEIR GARBAGE SHITTY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

FRONTIER IS THE f%@kING WORST SHIT IVE EVER SEEN, THEY CAN GO BUTTf%@k ANOTHER PERSON BUT I REFUSE TO BE RAPED BY THEIR GARBAGE SHITTY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 3 weeks ago.

frontier can suck my f%@king dick with their shitty service...

frontier can suck my f%@king dick with their shitty service

 – About 3 weeks ago.

Stupidity says it all for this so called communication company. Had Verizon for more than 10 years then last April 1st (2016) attempted to take over Fios without a clue to know what they were doing...

Stupidity says it all for this so called communication company. Had Verizon for more than 10 years then last April 1st (2016) attempted to take over Fios without a clue to know what they were doing and that is a fact. for more than 15 months it has been nothing but trouble with them. Numerous trouble tickets filed with more mounting up monthly. You cannot access your account online without multiple sign in's as they can NOT VALIDATE THE ACCOUNT!!!!! Attempting to contact them results talking to a minimum of 4 so called employees that cannot give a straight or logical answer on what to do. They lie to you saying they will fix it ASAP, then state that they know that this is a problem and are working on this "known problem" and will fix it when it is possible. 15 months!!!!!!!!. Just filed another complaint with the FCC. Hit frontier in the pocketbook with these complaints to them. You will receive a letter from the FCC stating the complaint number and advising Frontier that they have 14 days to address the complaints. If you still have problems after getting the resolution letter from Frontier, they want you to call frontier at a particular number. They will NOT call you at all!!!!Easy fix to that is to contact FCC for a rebuttal and clarification from Frontier. Then in another 14 days they will do same thing. Keep it up and put the pressure on this poor excuse for a communications company. In posting this it will show that I am in Ottawa CANADA, however I am in los angeles county which they cant/and won't fix. Figueres. 7 moonths and they have yet to send anyone out to check equipment which has all been replaced. ALL. They just do not get it.

 – About 3 weeks ago.

left time warner worse picture slower speed not able to connect more than 3 or 4 devicies went to verizon fios great pict plenty of bandwith everything good 75 meg int. Frontier god took over lost...

left time warner worse picture slower speed not able to connect more than 3 or 4 devicies went to verizon fios great pict plenty of bandwith everything good 75 meg int. Frontier god took over lost internet and tv phone for two weeks when picture returned looked worse then a bad dish or direct rain signal internet ok nothing great contract end about time for their takeover stuck around a nother year went to charter(twc) Picture great 99 of time you can rum 4 differ router off modem conjestion not a problem was told verizon removed good equipment and frontier replaced with inferior equipment Tried several time to get batter deal taking off phone tv and int 150.00 with 3 cards no boxes with charter more channels 100 meg int sme 3 cards bill 124 all the channels fios took away charter carries only prob they set copy byte cant record on tivo and watch on computer offline later. As bad as time warner got frontier now take s the crown and lowers standards further fios local 480 p cozi worse and fios then on antenna would not go back to frontier for those old enough to remember gte and att and by the way vorizen was gte they were behind att for 15 years in 1990 ie 7 digit dialling 70 att 93-95 for gte

 – About 3 weeks ago.

I have a commercial account in a light industrial area in San Fernando, CA (near Los Angeles). If you walk 35- yards to the corner of our street, you can throw a stone on to Frontier's yard where...

I have a commercial account in a light industrial area in San Fernando, CA (near Los Angeles). If you walk 35- yards to the corner of our street, you can throw a stone on to Frontier's yard where they dispatch service & repair trucks, etc.

Over the years, our DSL line has had multiple times where service slows to a crawl or just stops altogether for days-and-days. When we call for service, they always have us reboot the modem & router (of course), and that NEVER fixes the problem. When we've asked for a technician to come out, Frontier asks our business hours, and despite our extensive hours (5AM - 5PM), Frontier frequently shows up either at 4:50PM (and our staff wants to leave at 5PM), or they show up after we close and then they call the next day saying, "We attempted to service your facility...would we like to reschedule?"

We finally discovered that Frontier has old copper wires in the area (no fiber optics), thus the poor speed and drops, so we decided to add a second DSL line to handle the traffic. (Note; Cable service not available in this area). What a surprise, they came after 5PM for our first attempt, they called the following day saying since we were not here, they can reschedule, but the soonest they can come out is a week! Well, they did the same a week later, they came after 5PM and found no one here...

Incidentally, when I DO call them, they often cannot find the order in the system even after I give them THEIR order number.

Frontier, you deserve to be circling the drain!!!

 – About 3 weeks ago.

Where is Melinda White, and why did she lie to the Mayor of Long Beach Calif stating that everything will be repaired. NOT. She will be the 1st to go when Frontier goes out of business. She is a...

Where is Melinda White, and why did she lie to the Mayor of Long Beach Calif stating that everything will be repaired. NOT. She will be the 1st to go when Frontier goes out of business. She is a joke!!!!!!!!!!!!
More outages in Calif than any other state.
If she was being paid for performance than she would owe money!!!!!

 – About 3 weeks ago.

Frontier is rapidly sinking in the quicksand. Glug glug glug. The experienced veteran Verizon technicians and seasoned management team have all left. The amateur technicians and former bankrupt...

Frontier is rapidly sinking in the quicksand. Glug glug glug. The experienced veteran Verizon technicians and seasoned management team have all left. The amateur technicians and former bankrupt MCI/Worldcom supervisors that remain call their retired friends to see if they can answer questions. Worse than the Titanic. Frontier West Coast executive Melinda White should keep her promises and answer the tough questions. Ask Melinda??? More like Hide Melinda!!!!

 – About 3 weeks ago.

It's so funny how you guys talk about how bad this company is and how poor customer service is. Let's talk about how crappy the customers are. A lot of them call in upset and cussing because...

It's so funny how you guys talk about how bad this company is and how poor customer service is. Let's talk about how crappy the customers are. A lot of them call in upset and cussing because they have been disconnected for non payment because they haven't paid their bill in months. Cussing customer service out because they won't pay their bill!!! Then demand it turned back on immediately or they will sue! Here's a thought, if it takes 3 months of you not paying your bill to get your services suspended, lets set it up to where it will take 3 months to get it turned back on! Take resposibility! Yes it is your fault for not paying your bill!! Everyday people call in cussing and screaming uncontrollably, calling and threatening customer services lives. Every single day! Never in a million years would I behave like an animal that way no matter how bad the situation! Every single day calls are made to customer service talking about how bad their current service providers are and how they want to chnage to Frontier! Its not just Frontier people! Grow up, take responsibility, act like descent human beings!

 – About 3 weeks ago.

Wow. Just return to my home state of Washington after being gone for ten years. Bought a house and started looking for an internet provider. What a shock. We live about a mile from I-5 and half way...

Wow. Just return to my home state of Washington after being gone for ten years. Bought a house and started looking for an internet provider. What a shock. We live about a mile from I-5 and half way between Everett and Mt. Vernon. The only available internet service is Frontier. This company in my opinion leaves a lot to be desired, and NO customer service. By that I mean they lie and tell you mistruths to get you off the phone. Or they promise a call back after they check on something. No call back happened four times. (I guess I'm a slow learner). I called the last week to report a problem with my internet. I was told that day they had 600 customers without service in my area. So that's bad. The next day I call Frontier for service status update. I was told there was NO outage. Asked for explanation none given. After an hour on the phone helping the susposed "T" problem still exists. I am told it will be a week before a service person can stop by the house. A week.
Now the kicker. I've used Frontier for five months. Of those five months 1 1/2 months have been without internet service.
Believe me, if there was another internet service provider in my area I'd tell Frontier to stick it where the sun doesn't shine.

Someone please forward this to Frontier.

 – About 3 weeks ago.

I work at Frontier and our internet there doesn't even work properly. Cheap company heavy with directors and VP's who treat hourly employees like serfs. No chance for advancement no matter how...

I work at Frontier and our internet there doesn't even work properly. Cheap company heavy with directors and VP's who treat hourly employees like serfs. No chance for advancement no matter how hard you work. Stay away from these people.

 – About 3 weeks ago.

Frontier sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always a problem then you have to wait a freaking week for them to come to house to fix!! Then a week later the same thing and...

Frontier sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always a problem then you have to wait a freaking week for them to come to house to fix!! Then a week later the same thing and 8 to 10 days to wait again!!

Their stock has gone from in the 80's to the teens!!!! Wonder why!!!!

 – About 3 weeks ago.

It's just slow and can't do anything...

It's just slow and can't do anything

 – About 4 weeks ago.

Our Frontier connection drops 10 to 15 times a day. We have called repeatedly to report the outages. Finally, the response from 2nd tier support and field tech is that I am connected to a bad port 1/4...

Our Frontier connection drops 10 to 15 times a day. We have called repeatedly to report the outages. Finally, the response from 2nd tier support and field tech is that I am connected to a bad port 1/4 mile away from my house. So...can they switch me? Nope. They switch is full. So I have to be put on a waiting list for a different port. One may ask WHY wouldnt they replace the bad hardware? Mystery of the ancients I suppose.

A couple of weeks go by and I ask for an update (after listening to hold music for 45 minutes) to which the reply that the entire conversation I had with 2nd tier and the field tech are not documented in any ticket and it was closed as "resolved". Seriously, I cant make this up. I call customer service to ask for a refund. Denied. 50 bucks is all they can do. I ask for an escalation - no soup. They will "call me back later". So I call technical support all over again to start the "troubleshooting" that they have already done and cool cat on the other end of the line states that the REAL issue is that we are in an "over serviced" area and there is nothing they can do about that. So I ask WHEN they plan on upgrading their equipment to handle the load. No answers there so I ask for an escalation to get me a time frame.

And here I sit. Waiting for a call back.

I am thinking of switching to carrier pigeon. It would be more reliable.

 – About 4 weeks ago.

We live in a rural area and suffer a Frontier outage pretty much every month. Each time we call, we're on hold for what seems like an eternity, and if we request a call back when an operator is...

We live in a rural area and suffer a Frontier outage pretty much every month. Each time we call, we're on hold for what seems like an eternity, and if we request a call back when an operator is available, we might hear back from them 5 hours later. They clearly don't have enough attendants. Almost every time we call, the phone attendant is unable to help us, and they tell us there's an outage in our area. It takes 7 days for a field tech to visit us, and almost never is it an actual outage in our area. They say it's the 60-year old wires they have to deal with in the switching area down the street which is subject to lightning strikes and other weather issues. Frontier won't put any money into updating their wiring, so the perpetual problems continue. I feel sorry for their employees who probably have to deal with irate customers on a regular basis. There is no other internet option in our area, so we just have to deal with it until some competition arrives in our neighborhood. Frontier knows we have no choice so I'm sure they put us at the bottom of the priority list. It's no wonder Frontier ranks near the bottom of all internet providers in the country, according to Consumer Reports.

 – About 4 weeks ago.

Tampa, FL

I just called to shut off my phone/internet. I did not accept any contract. I full-filled my original 2yr cable/phone/internet. After completing the 2 yrs, I lost my job...

Tampa, FL

I just called to shut off my phone/internet. I did not accept any contract. I full-filled my original 2yr cable/phone/internet. After completing the 2 yrs, I lost my job so I cut the cable. Now I am almost homeless & they want a disconnect fee for my phone/internet. I DID NOT SIGN ANY CONTRACT. I told them this at the time I cut my cable! My contract was full-filled. I would have never kept the phone/internet and I was very specific about my needs. Now they want another $80 to dis-connect. These people are crooks.

 – About 4 weeks ago.

Whatever you do, do not sign up with these shysters. Use a cup and a string, smoke signals, anything but do not sign up with these crooks!!!!!!...

Whatever you do, do not sign up with these shysters. Use a cup and a string, smoke signals, anything but do not sign up with these crooks!!!!!!

 – About 4 weeks ago.

This is the worst company I think I've ever seen. We only get half the speeds that we pay for, in fact, we are paying for 12mbps and today I checked on speedtest.net and we only got 0.47!...

This is the worst company I think I've ever seen. We only get half the speeds that we pay for, in fact, we are paying for 12mbps and today I checked on speedtest.net and we only got 0.47! THAT'S NOT EVEN 1! We upgraded from the 6 mbps plan to the 12mbps plan and we constantly get half what we pay for. When we had the 6 mbps plan, we bearly even got 3. And now, we have the 12 mbps plan, and it's pretty rare to see it get to 6. Frontier needs to get their stuff together, because we are already thinking about switching.

 – About 4 weeks ago.

Worst customer service by any company i have ever delt with.. very unprofessional and obviously don't have the ability to provide the internet service they sell... everyone should boycott frontier...

Worst customer service by any company i have ever delt with.. very unprofessional and obviously don't have the ability to provide the internet service they sell... everyone should boycott frontier

 – About 4 weeks ago.

Frontier f%@king blows!! I'm in Long Beach and we have no options. They told me that it's a neighborhood issue but they can't refund me until the problem is resolved, and they don't...

Frontier f%@king blows!! I'm in Long Beach and we have no options. They told me that it's a neighborhood issue but they can't refund me until the problem is resolved, and they don't anticipate the problem being resolved anytime soon!?!! WTF.

 – About 4 weeks ago.

frontier assured me that my brother would have no problem setting up a wireless internernet service once the modem was received. My 20 year old nephew is there and cannot set up the modem.

frontier assured me that my brother would have no problem setting up a wireless internernet service once the modem was received. My 20 year old nephew is there and cannot set up the modem.

They are liars. Do not trust any young person that you talk to.

 – About 4 weeks ago.

Online account is so fouled up you can't access it without MAYBE logging on at least 8 times, message states UNABLE TO VALIDATE ACCOUNT! This has been going on for over 8 months! This company...

Online account is so fouled up you can't access it without MAYBE logging on at least 8 times, message states UNABLE TO VALIDATE ACCOUNT! This has been going on for over 8 months! This company should shut down by selling FIOS to either Google or some company that knows how to treat customers as they certainly can't do it. Bankruptcy a very good possibility to help customers out. More layoffs coming to Southern Calif along with union busting to eliminate CWA members or IBEW. It won't be long now!!!!!!! Why I have a Canadian IP being in So. Calif boggles the mind and their employees cannot answer that question. Outsourcing again out of the USA to out of the country. This was agter frontier stated that they would NRVER do that again, they did it anyway. Class Action Lawsuit Time!!!!!!!!!!!!!!!!!!!! FCC handles their complaints.

 – About 4 weeks ago.

Agreement was up from former Verizon FIOS customer in Texas. Tried 3 times to get a deal close to new customers with no success. I told them I was leaving and they didn't care. So I moved my...

Agreement was up from former Verizon FIOS customer in Texas. Tried 3 times to get a deal close to new customers with no success. I told them I was leaving and they didn't care. So I moved my phone number proactively and had new service provider installation scheduled. When Frontier moved my phone number it cancelled my entire account. I woke up to no service without cancelling.

So they did a good job of getting it up and running in minutes, and since my account was technically closed, they gave me a deal that a new customer would get. It was about $80-$100/month cheaper than what I'm paying now and better service. Why did it take a screw up to get a deal to stay?

 – About 4 weeks ago.

Picture this: you're trying to download a new game on your PS4. It's only about 17 gigabytes. oh, and you also have Frontier. i don't know how many hours have passed, but it still says...

Picture this: you're trying to download a new game on your PS4. It's only about 17 gigabytes. oh, and you also have Frontier. i don't know how many hours have passed, but it still says "99+ hours left". I'm lucky if I can even get an image to load on Reddit. another instance of luck is having internet at all. just about every goddamn day, the internet light either goes red or plain 'off on the modem. you'd think you're in the middle of the worst thunderstorm.

 – About 4 weeks ago.

Major outage in southern calif!!!! Internet, phone etc etc. Cannot access account online. Thousands affected in LA County. Calls being forwarded to India for repair. Right!!!!!!!!!!!!!!!!!!!!!!

Major outage in southern calif!!!! Internet, phone etc etc. Cannot access account online. Thousands affected in LA County. Calls being forwarded to India for repair. Right!!!!!!!!!!!!!!!!!!!!!!
After months and months of mediocre service at best now this. Time to file with the FCC!!! I am in so calif NOT Ottawa Canada!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 4 weeks ago.

So they promise 5mb/s with their most basic package. I'm getting 50kb/s right now. f%@k you frontier...

So they promise 5mb/s with their most basic package. I'm getting 50kb/s right now. f%@k you frontier

 – About 4 weeks ago.

Frontier is the biggest joke ever. I have been experiencing packet loss for the past 2 weeks now, and we have called and they came out and could not find a solution. So great job Frontier! time to...

Frontier is the biggest joke ever. I have been experiencing packet loss for the past 2 weeks now, and we have called and they came out and could not find a solution. So great job Frontier! time to switch to mediacom! if anyone is ever looking for a new ISP, never go to frontier..... THEY SUCK

 – About 4 weeks ago.

I'm new to this whole Frontier thing - and I can say that I already hate them. Waited 3 days for the repair or removal of a cable that came down in my yard in California. What a joke! I've...

I'm new to this whole Frontier thing - and I can say that I already hate them. Waited 3 days for the repair or removal of a cable that came down in my yard in California. What a joke! I've spoken with 4 customer service agents including Maria, Monique and Sedney all of whom assured me that the issue would be resolved on the day I spoke with them. Even had a call from a tech this morning at 8:30am saying that he was on his way - whoops, guess not. It's now 2pm and no sign of him. Called a couple of more times - getting the same old runaround. No way I'm ever signing up for any additional Frontier service.

 – About 1 Month ago.

I have been paying my Frontier bill at the Fort Wayne location office for several moths. Every time I drop my bill off there the employees are talking on the phone and I know they are on personal...

I have been paying my Frontier bill at the Fort Wayne location office for several moths. Every time I drop my bill off there the employees are talking on the phone and I know they are on personal calls. They do not greet me they simply look at me and continue to talk on the phone. This is every time I am there. Someone needs to train them on how to treat a customer.
EP5IR
IDEIU

 – About 1 Month ago.

It is now July 2017. I called Frontier in June 2016 to request a change in service that would reduce my monthly bill. After several inadvertent HIGHER bills and disruption of service, including the...

It is now July 2017. I called Frontier in June 2016 to request a change in service that would reduce my monthly bill. After several inadvertent HIGHER bills and disruption of service, including the telephone being disconnected for a month, I was told that two separate credits would be applied to my bill. Three months later no such credits had been applied. I cancelled service in January 2017. I called Frontier and was told the credits would not be applied because I had cancelled the service. At this point the "final" bill has not been paid because I am waiting to get some sort of credit applied for the service disruptions. I spent over an hour on the telephone today explaining the sad saga to nine, different Customer Service Representative who, because if the arcane and idiotic way Frontier has structured itself. cannot assist me, all they can do is listen to mu story and transfer me to some other CSR who does not know anything and cannot help. AT this point I am convinced that Frontier is not trying to be a service organization that supply and decent product at a reasonable price. In case they are trying to extort money from me without give me a product. It is really robbery.

 – About 1 Month ago.

my own accounts during my nine years working for the second Corporate Company that had been bought out and instill their own set of rules. The abuse we telecom workers have to deal with or put up with...

my own accounts during my nine years working for the second Corporate Company that had been bought out and instill their own set of rules. The abuse we telecom workers have to deal with or put up with has got to stop. I have tried in many ways to get Justice and this is what I have to boil down to do and write it all out. All is true and are from my writings after meetings and calls my wife and I were put threw. I have the records from DES and court hearing transcripts, testimony and the years of charts to the fact proving of:  Arbitrary of Union & Civil Laws Bigotry, Corruption Corporate Bullying Document Falsifications Defamation, Immoral Lies Peer Bullying Polanski Tactics Privacy Rights Theft, Fraud, Slander Perjury Stalin Tactics Racial Slander Union Pandering Obstruction of Justice Non Ethical Standards Wrongful Terminations Customer & Employee Breach of Trust with Fraudulent Intent No names have been changed or taken out. Those responsible for the harm, pain and suffering  within this book were warned. Now it's my turn again and it's check mate. Time I tell everyone what lies and sadistic thinking. Morally corrupt taken hold by MONEY you pilfered from my Customers. This will end. I wish to warn all, of their EVIL deeds. the attitudes they have for employees under them and Customers. Even using suspicion tactics and over-extending their authority. FRONTIER AMERICAS 3rd WORST EMPLOYER My True Story by, Denn Martin
Book is online and can be ordered as a paperback. @ Lulu.com

 – About 1 Month ago.

I'm surprised that I am even able to post this comment with this joke of an internet service....

I'm surprised that I am even able to post this comment with this joke of an internet service.

 – About 1 Month ago.

Using the internet in McDonald's would be faster than this shit...

Using the internet in McDonald's would be faster than this shit

 – About 1 Month ago.

Frontier is shitty asf! They always have outages and can never fix their shit! Like damn we payin the money now provide the server goddamn...

Frontier is shitty asf! They always have outages and can never fix their shit! Like damn we payin the money now provide the server goddamn

 – About 1 Month ago.

Good Grief. Can Frontiers service get any slower? Please, will someone bring back dial-up. It was so much faster than the crappy speeds Frontier provides!!😡😡...

Good Grief. Can Frontiers service get any slower? Please, will someone bring back dial-up. It was so much faster than the crappy speeds Frontier provides!!😡😡

 – About 1 Month ago.

Looking for a professional who knows how to figure out and translate frontier business billing. A sales guy from frontier came in and gave us new rates and convinced us it would save money. It has...

Looking for a professional who knows how to figure out and translate frontier business billing. A sales guy from frontier came in and gave us new rates and convinced us it would save money. It has been a nightmare for our two businesses ever since. We cannot read or decipher any bills for the past 5 cycles. They say they will credit us and then they don't we pay our bill even with the wrong amounts and they tell me I still owe them. The sales guys and the head bosses have washed there hands of the situation leaving us at the mercy of the billing department. They said they would revert us and credit us but this is not happening and they say that they can't give us our old billing plan.

 – About 1 Month ago.

Now now you wonderful people, don't you realize that Frontier loves to rob you of your money to keep paying CEO Disapperaing Dan his hugh salary. He has a family to support so that is why they...

Now now you wonderful people, don't you realize that Frontier loves to rob you of your money to keep paying CEO Disapperaing Dan his hugh salary. He has a family to support so that is why they give you the run around about there over pricing the consumer and never answer the phones. Disappearing dan his team only give you the consumers lip service

 – About 1 Month ago.

This is the worst company I have ever dealt with in my entire life. The lack of customer service blows my mind. I went as far up as exacutuve team in the presidents office and these assholes still...

This is the worst company I have ever dealt with in my entire life. The lack of customer service blows my mind. I went as far up as exacutuve team in the presidents office and these assholes still couldn't help me. Verizon f%@ked up. Frontier can kiss my ass.

 – About 1 Month ago.

Absolutely the worst customer service. Quite possibly the worst internet service. I've been dealing with this shit company for over a decade. It takes an entire day--sometimes multiple days--just...

Absolutely the worst customer service. Quite possibly the worst internet service. I've been dealing with this shit company for over a decade. It takes an entire day--sometimes multiple days--just to contact them about issues that are almost always their fault. Their ISP provided DSL gateway boxes are $5 garbage, pieces of shit that have an insane amount of bufferbloat, wireless broadcast instability, and high ping. Currently waiting in my second live chat queue after being on hold twice and being hung up on both times after waiting 20+ minutes! We have a business package and get terrible support and very slow speeds (7 down, 1 up) that cuts out all the time. Starting to consider satellite internet even though it has data limits and subpar speeds just because of how terrible Frontier is. God I wish I had other options where I live.

 – About 1 Month ago.

I hate Frontier. Their wifi is so terrible. I am a gamer and keep getting lag backs and a huge chat delay and my discord keeps freezing and breaking up....

I hate Frontier. Their wifi is so terrible. I am a gamer and keep getting lag backs and a huge chat delay and my discord keeps freezing and breaking up.

 – About 1 Month ago.

Frontier needs to be sued and shut down and the owner needs to be jailed I've had them for five years and their WiFi makes me wanna go kill myself f%@k frontier they can all go suck a duck ...

Frontier needs to be sued and shut down and the owner needs to be jailed I've had them for five years and their WiFi makes me wanna go kill myself f%@k frontier they can all go suck a duck

 – About 1 Month ago.

Frontier internet is like having a clapped out old car I'm still making payments on that breaks down 5 miles from my house every time you try to go someplace. I have been suffering with their...

Frontier internet is like having a clapped out old car I'm still making payments on that breaks down 5 miles from my house every time you try to go someplace. I have been suffering with their monopoly for years and it keeps getting worse. It's outright breach of contract and theft. How can these crooks not be charged with crimes for this continuing hose job? I love where I live, except for dealing with the Frontier garbage service. And I'm not an employee. Wouldn't embat myself by working for this trash operation.

 – About 1 Month ago.

There is nothing about this company that will ever make me want to deal with them again. ...

There is nothing about this company that will ever make me want to deal with them again.

 – About 1 Month ago.

OMG!!!! Worst company I have EVER dealt with. I had no internet for over a month, they kept sending technicians out on the days I was at work and not the scheduled appointment time, which put me...

OMG!!!! Worst company I have EVER dealt with. I had no internet for over a month, they kept sending technicians out on the days I was at work and not the scheduled appointment time, which put me back in the system for an appointment as the scheduled one was then cancelled. I finally should my account down and had a $50 credit, now for the last 4 months since my account has been closed, I keep getting bills saying I owe money, which is not true, I spend over an hour every time I call up think that the problem is cleared and then a few weeks later start getting billed again. Who wants to spend over 8 hours worth of phone time with a company that you no longer have an account with.

 – About 1 Month ago.

I have been dealing with frontier's horrible customer service and poor quality service for a few years now and I'm about done. They are the only internet provider in my somewhat rural town and...

I have been dealing with frontier's horrible customer service and poor quality service for a few years now and I'm about done. They are the only internet provider in my somewhat rural town and some people's internet is fine. Mine is not. I pay for 6mbps. 6. that's not a lot but I don't need much. I would like it if my actual speed came close to hitting the 1mbps mark. I would be happy. But no. I'm sitting at about 30-100kbps. I hate it so much. Sometimes at three a.m. or so it will jump to about 150-200kbps, but that's still a bit ridiculous. I have asked their "tech support" team, had them run tests and configure my system in person to no avail. I have troubleshot and tweaked and done every imaginable thing and it is not a hardware/software/troubleshooting issue. My connection is genuinely that slow. The last time the "technician" came out to try to remedy the situation, he left dumbfounded and told me that "I was at the end of the Internet line. That's why it's so slow." I hate this company. At least give me a discount or something. My neighbors get anywhere from 3 to 15mbps, why can't I? So done with this company. Wish there was something else around here. Oh well, maybe one of these days, they'll fix their massive problems, but until then I'll just be here waiting for this youtube video to buffer in 240p.

 – About 1 Month ago.

I'm trying to play my game and it always lags whenever I play it I had another company and the same computer I use now no lag now I have frontier and it sucks ass...

I'm trying to play my game and it always lags whenever I play it I had another company and the same computer I use now no lag now I have frontier and it sucks ass

 – About 1 Month ago.

Absolutely awful. I just realised my elderly folks were paying $297 per month for 25mbs ( speed test 17mbs Ethernet connected) and basic channels and phone. I called them to blast them for highway...

Absolutely awful. I just realised my elderly folks were paying $297 per month for 25mbs ( speed test 17mbs Ethernet connected) and basic channels and phone. I called them to blast them for highway robbery. They said "it's in the eye of the beholder ". Wow... No it's in the fact you have slowly raised pricing

 – About 1 Month ago.

Connection sucks. Slow and sporadic at best. Gets worse with time. No customer support. The online support wouldn't acknowledge my account number then just cut me off. Can't access anything on...

Connection sucks. Slow and sporadic at best. Gets worse with time. No customer support. The online support wouldn't acknowledge my account number then just cut me off. Can't access anything on the sight except billing won't recognize my password or username. Nothing good to say about this company.

 – About 1 Month ago.

We live in Charles Town WV and have been without internet since Tuesday 7-11-17. No excuse. ...

We live in Charles Town WV and have been without internet since Tuesday 7-11-17. No excuse.

 – About 1 Month ago.

Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and...

Frontier is the worst! I have had no phone service for over a month! And cell phones don't work where I live. I am completely cut off except for email. What if I had a medical emergency and couldn't call 911? I can maybe place 1 or 2 calls if I'm very lucky in a day and then my phone goes dead! No one can call me either. They have been working on this for an entire month now. We have been dealing with the company's Senior Manager Customer Service and still no progress. We are not the only one with this problem, everyone in my area is affected. I have had it with Frontier. Maybe I will look into an online phone service because there is no other company.

 – About 1 Month ago.

Frontier is horrible. Currently I'm being charged incorrectly, wrong product was ordered that I had requested and quote I was given by multiple reps was provided once I received the bill, they...

Frontier is horrible. Currently I'm being charged incorrectly, wrong product was ordered that I had requested and quote I was given by multiple reps was provided once I received the bill, they without my consent my plan was upgraded from 300/300 to 500/500. They finally send out a technician and he notified me that when I upgraded from 150/150 from two months ago, our wires were not set up for 300/300 and Frontier should of sent a technician then. I have been paying for services that were not being met. They say they only owe me a credit of $252 but they still are not accounting the 12 days from the last bill that I didn't receive full service. I have been calling them daily and via chat keeping logs. They have the nerve to tell me to pay the full $431.22 and they i could have late fees if I don't. I should be only paying $174.94 for this month (actually it should be even lesser then that because 12 days of this billing cycle the 300/300 was not corrected - I don't understand why they will not adjust that. Then they tell me it's going to take 60 days possibly to credit my account AND it depends if their "credit team" approves me. f%@king bullshit. They owe, and they owe me a lot for services not provided, over charging me, charging me for a wrong product. BTW the return mailer then sent me yesterday, doesn't fit for the product that needs to be returned. They even had the nerve to tell me that if I didnt get it returned by the date I originally called (30 days - FYI took over a week to receive the package and week to receive the return mailer), that I wouldn't be issued a refund. I have talked to over 7+ reps since last week trying to fix this.

They need a lawsuit against them in California if there isn't one already.

 – About 1 Month ago.

How badly does a company have to suck that they can't even get FREE HBO when it is FREE for everyone else in the world on premiere weekend? Wow does Frontier SUCK!...

How badly does a company have to suck that they can't even get FREE HBO when it is FREE for everyone else in the world on premiere weekend? Wow does Frontier SUCK!

 – About 1 Month ago.

Frontier has to be the worst company in this world. I have never in my life seen anything like this . They lie , they are liars service is horrible I absolutely can't stand them I wished I could...

Frontier has to be the worst company in this world. I have never in my life seen anything like this . They lie , they are liars service is horrible I absolutely can't stand them I wished I could sue them and I have never felt like this my bill has never been what they said it would be I was promised amazon gift card never received my int r rent has been down a week I called they scheduled a tech to come he never showed I called they came up with some bs oh it wasn't really a app for tech to come OK so you told me make sure I was home between 2 to 5 pm s
For tech but I never had appt with bad bad business I wished I knew how to stop them I have to use them my apt complex requires . Does anyone know what steps I can take to get my complex to get rid of them or hold them accountable plz any advice

 – About 1 Month ago.

It is good to know I am not the only frustrated customer! I contacted Frontier regarding the large cable behind my house that is exposed and should be in the ground last month. I also understand it...

It is good to know I am not the only frustrated customer! I contacted Frontier regarding the large cable behind my house that is exposed and should be in the ground last month. I also understand it is dangerous to leave such a cable exposed. I called them numerous times, they sent their field people who only came, looked, and a number of them never bothered to notify us the status of the repair. It is now almost a month nothing has been done. I am really thinking about getting legal help because I have run out of words to say to them!

 – About 1 Month ago.

Hello, my name is Bruce Linda, i was going through an article and found out about a man called Dr astogo. i have been suffering from breakup issues with different guys. i had to contact the spell...

Hello, my name is Bruce Linda, i was going through an article and found out about a man called Dr astogo. i have been suffering from breakup issues with different guys. i had to contact the spell caster. Steve was on the verge of leaving me for another woman. but i stayed positive and believed i could have him back and make him stay. lo and behold Dr astogo helped me. Steve and i are back together. Dr astogo is such a nice man, he also helped me with my health problems. Thanks to him and thanks to God for the gift given to him. If you have any problem whatsoever, contact him on this email: drastogoherbalhome@gmail.com

You can contact Dr. astogo for the following:
(1)If you want your ex back.
{2}If you are searching for a job
(3)You want to be promoted in your office.
(4)You want women/men to run after you.
(5)If you want a child.
(6)You want to be rich.
(7)you want to get Marriage Spells
(8)Remove Sickness from your body Spells
(9)Business spell
(10)Lottery winning numbers.
(11)Bring Back Lost Love
and many more.
you can contact him through his email: drastogoherbalhome@gmail.com or whatsapp him: +234 8060259313

 – About 1 Month ago.

NBC Los Angeles had a very disgruntled customer who kept getting billed for 3 months AFTER customer told them that they were going on vacation and just turn off all services, frontier says NO PROBLEM...

NBC Los Angeles had a very disgruntled customer who kept getting billed for 3 months AFTER customer told them that they were going on vacation and just turn off all services, frontier says NO PROBLEM AT ALL Right!!!!!
Customer returns from vacation to find out Frontier took them to collection for non-payment! Right. Turned over to a collection agency who demanded over $550.00.
NBC made many calls to Frontier as no one could take responsibility for what happened. As a "goodwill gesture to the customer frontier decided to ZERO balance account, however they said may take up to 3 months to remove collection file from credit reporting agencies, till then still on record as collection for 3 more months. Frontier loves the publicity good or bad.

 – About 1 Month ago.

Check it out, Frontier did a 15-1 reverse stick split, now the stock has more rrom to drop, but the fact that the historical data shows they were over 19 dollars last month should be illegal, they...

Check it out, Frontier did a 15-1 reverse stick split, now the stock has more rrom to drop, but the fact that the historical data shows they were over 19 dollars last month should be illegal, they were at $1.19 cents last month... Lieing to the public to try to trick people into buying stock just goes to show how this company operates.

 – About 1 Month ago.

3 x business lines. 10-days later still no landlines. Three tech visits. Rude customer service. They don't even bother to pretend they are even trying to get this sorted. Bizarre - ordering VOIP...

3 x business lines. 10-days later still no landlines. Three tech visits. Rude customer service. They don't even bother to pretend they are even trying to get this sorted. Bizarre - ordering VOIP phones today.

 – About 1 Month ago.

Frontier Communications has a F with Better Buisness Bureau, need I say more?...

Frontier Communications has a F with Better Buisness Bureau, need I say more?

 – About 1 Month ago.

This is a lame site- disgruntled workers , layed off, but now have time to post hate messages - Verizon / frontier is superior to the other isp's.... FIBER...

This is a lame site- disgruntled workers , layed off, but now have time to post hate messages - Verizon / frontier is superior to the other isp's.... FIBER

 – About 1 Month ago.

Can this company get f%@ked down an old abandoned well? Get dragged behind a truck in a gravel pit? Get dropped off in the hood with wearing a white sheet? f%@king horrible like trump0...

Can this company get f%@ked down an old abandoned well? Get dragged behind a truck in a gravel pit? Get dropped off in the hood with wearing a white sheet? f%@king horrible like trump0

 – About 1 Month ago.

Verizon would respond to outages immediately

Frontier's dispatchers are under strict orders NOT to call out any techs unless it's life or death and even THEN if the outage...

Verizon would respond to outages immediately

Frontier's dispatchers are under strict orders NOT to call out any techs unless it's life or death and even THEN if the outage happens on a holiday, or you are just a residential customer, its never gonna happen!!!

And if you are a business, you must escalate the ticket or you will be without phones for days!!

Its also routine to see calls for 911 outages held until they are escalated

Since techs by contract get a minimum 4 hours pay for call outs and time and a half for over 40 hours, they refuse to dispatch until the outage is of such size that hundreds are affected!!

 – About 1 Month ago.

When Verizon purchased the assets of the bankrupt MCI/Worldcom for pennies on the dollar, it inherited their inept MCI/Worldcom management team and renamed the mess "Verizon Business." ...

When Verizon purchased the assets of the bankrupt MCI/Worldcom for pennies on the dollar, it inherited their inept MCI/Worldcom management team and renamed the mess "Verizon Business." Verizon Telecom in California (formerly GTE before 2000) was Number One in all aspects of the business.... until some Basking Ridge idiot decided to merge the failed MCI/Worldcom management team with our seasoned Verizon team. The MCI/Worldcom BLACK HOLE of low morale and despair had all of the retirement financial planners busy for months. Needless to say, the veteran Verizon/GTE managers all bailed before Frontier took over. The only managers who remain at Frontier are those MCI/Worldcom losers. History repeats itself. Bankrupt MCI/Worldcom. Bankrupt Frontier Communications. Nowhere to hide. Enough said.

 – About 1 Month ago.

The worst customer service E V E R!!!! After being treated so condescendingly, no your sarcasm was not lost on me, ( I just chose not to respond), I canceled my service. I would be embarrassed to...

The worst customer service E V E R!!!! After being treated so condescendingly, no your sarcasm was not lost on me, ( I just chose not to respond), I canceled my service. I would be embarrassed to have the type of employees they have representing them. I will give my money to another provider.

 – About 1 Month ago.

Frontier customer service is awful, their system has major flaws.
I've had. Enter conversations with a 2 year old....

Frontier customer service is awful, their system has major flaws.
I've had. Enter conversations with a 2 year old.

 – About 1 Month ago.

I always vent on Facebot and by e-mail when our phone goes out. Kind of epic.
But, I have "met" one human who works there. Here's her info:
Cheryl Sullivan
Executive...

I always vent on Facebot and by e-mail when our phone goes out. Kind of epic.
But, I have "met" one human who works there. Here's her info:
Cheryl Sullivan
Executive Escalations
1398 S Woodland Blvd.
Deland, FL 32720
844-320-4445 EXT 1124187
Cheryl.Sullivan@FTR.com

 – About 1 Month ago.

Service disruption for 2 1/2 weeks in northern Indiana, recently told them in a high demand area so there's nothing that can be done. Of course, Frontier has a monopoly on the area and I have...

Service disruption for 2 1/2 weeks in northern Indiana, recently told them in a high demand area so there's nothing that can be done. Of course, Frontier has a monopoly on the area and I have no other alternatives for broadband.

 – About 1 Month ago.

Frontier has a culture of harassment and intimidation of employees with strong moral and ethical beliefs

If you don't go along with their deceptive practices, you will have a very...

Frontier has a culture of harassment and intimidation of employees with strong moral and ethical beliefs

If you don't go along with their deceptive practices, you will have a very short career!!

And the corrupt local union officers are in bed with local management so the corruption is across the board

Union officers are company cronies so they actually represent the COMPANY instead of the members!

Friends and relatives of upper management are the ones hired and promoted so they don't have many REAL technicians

Many were merely operators, or office clerks that had no technical background whatsoever

The company offers ZERO training on any new equipment they install so its not till years later that you discover that the equipment you now can't disrupt wasn't installed right to begin with!!

You are left using google to try and find any installation or troubleshooting information!!

Maintenance of buildings and equipment is non- existent

Building air conditioning is very critical since most of the equipment will begin to burn up if the A/C fails

Yet ac systems are ancient outdated units that now barely keep up on a GOOD day because of the huge increase of heat load by decades of adding equipment without upgrading!!

This has caused many massive outages when central office A/C failed

AGAIN, they decided to GI with the cheapest fly by night contractors to service these units so penny wise and dollar stupid strikes again!!!

Central offices have battery strings that should have been replaced decades ago due to bad cells and poor maintenance
So instead of being able to run these offices for a federal government required 8 hour minimum, most offices will go down in a fraction of that time if the generator fails to start!!

Most of the diesel generators that run the central offices are very old and in poor condition

Diesel fuel goes bad in a very short period of time without stabilizers and filtering which Frontier does not do

These generator fuel tanks range from 300 gallons to several thousand gallons and all they have ever done is simply top off the fuel as it is used

So most of the fuel in those tanks has been in there for decades!!!

ANY fuel storage expert will agree that's a disaster waiting to happen!!

I never found a single technician that ever remembered seeing the fuel tanks emptied and cleaned and some of these employees were working there since the 50s!!!!

As a result, the tanks have large amounts of sediment, water, and sludge in them that will eventually get high enough to get sucked into the engine!!

Many of these generators cost 6 figures to replace so ts just another example of Frontier's penny wise and dollar stupid approach to everything!!!

All DSLAMS are required by law to have 8 hour minimum battery backup but most have either a small fraction of that run time due to overloading and poor maintenance

Repeated requests four replacement batteries fell on deaf ears because they are too expensive!!!

As a direct result, storms take out service simply because the power is out!!

AGAIN, the penny wise and dollar stupid approach!!

The ONLY reason the phone companies have been allowed to stay in business all these years ius because they were the ONLY provider of voice and internet service

Today there are MANY service providers that have their OWN networks and state of the art equipment!!

Its clearly time for what's left of Ma bell to be shut down and sold to some third world hell hole where they might still use 50 year old technology!!!



 – About 1 Month ago.

Frontier is BY FAR the worst company I've ever had the misfortune of dealing with. It's been that way from the start. They took several weeks to get me hooked up and my internet has been...

Frontier is BY FAR the worst company I've ever had the misfortune of dealing with. It's been that way from the start. They took several weeks to get me hooked up and my internet has been extremely unreliable. The only thing worse than their internet service is their customer service.
If I had other options where I live I would kick frontier to the curb in a heartbeat.

 – About 2 months ago.

Had an appointment set up for a drop to my guest house. Tech (outsourced 3rd party) shows up and says he has no idea what I'm talking about. However, he installed a new router in my main house...

Had an appointment set up for a drop to my guest house. Tech (outsourced 3rd party) shows up and says he has no idea what I'm talking about. However, he installed a new router in my main house and in the midst of that, disconnect the voice portion of the service. WHAT?!?!?!?!

Then I rescheduled for the drop to my guest house and called today to confirm when they were coming (appt. time is between 8a-5p) to get an idea. The rep on the phone said she has no record of an order?

Are you F*($*%G kidding me?

 – About 2 months ago.

Absolutely the worse ISP and company in general that I have ever dealt with. Customer service & tech support don't exist, and if you do manage to sort out one issue, something else ends up screwed...

Absolutely the worse ISP and company in general that I have ever dealt with. Customer service & tech support don't exist, and if you do manage to sort out one issue, something else ends up screwed up.

My rural dsl service with Frontier (the only option at my cottage location) went from 3mb down / 300kb up to a painfully slow 100kb down /120kb up. Been like this for weeks, and I've tried testing with 3 modem/routers, different devices, countless resets and and even tried connecting directly to the NID box outside. Same issues. I am connecting to their network, but cannot do much anything with those speeds....can't even get Frontier chat support window to load up....it times out trying to load! My neighbor also noted a significant speed drop , which leads me to believe that there is a problem on the lines.

When I did finally reach tech support on the phone, the agent could only ask which lights were on the modem, and after I explained all the above steps I tried to get running again, she suggests it might be a modem failure, but would not open a service ticket. Uh, 3 modems all having issues at the exact same time? I think not.

If you have a choice, DO NOT rely on Frontier. You'll end up with much less than you pay for, and a handful of hair.

 – About 2 months ago.

Since Frontier West Virginia has state senators like Mitch Carmichael literally on their payroll, they can get away with Federal crimes!!

Time and time again I saw FAA and 911 circuits...

Since Frontier West Virginia has state senators like Mitch Carmichael literally on their payroll, they can get away with Federal crimes!!

Time and time again I saw FAA and 911 circuits deliberately sabotaged in order to generate overtime call outs and harass other employees!!

Time after time I saw coal mine exhaust fan circuits sabotaged for the same reason!!

Time after time I saw protectors deliberately left barely making contact AGAIN to generate call outs and harass other employees who didn't play ball!!

CLEC customers were ALWAYS thrown under the bus when ever possible by making poor wrap connections in the central offices or installing drops at the wrong location!!

CLECs were given the noisiest pairs and defective circuit cards!!

And if you spoke out against such practices you would be harassed so severely that you dare not do it again!!!

These are ALL Federal CRIMES!!!

 – About 2 months ago.

As a former employee, I know EXACTLY what has been going on inside the company since the Verizon take over

Frontier was a small mom and pop type company before the buyout so they mostly...

As a former employee, I know EXACTLY what has been going on inside the company since the Verizon take over

Frontier was a small mom and pop type company before the buyout so they mostly had very small rural areas with very ancient equipment

Verizon had much larger offices with ancient equipment as well

Frontier literally has politicians ON THEIR PAYROLL!!!

West Virginia Senate president Mitch Carmichael for one

So when it came time for hundreds of millions in government grants to expand broadband in West Virginia, despite MUCH better providers who would actually use the money LEGALLY, Frontier of course was awarded the grants!!!

This money was for "expanding thee middle mile" so that EVERYBODY could benefit from it

Instead, Frontier used this grant money to buy END MILE equipment that would ONLY bene fit Frontier!!!

Instead of jailing the CEO and all those like Carmichael that used his position to steal TAXPAYER dollars to benefit Frontier's bottom line, they were given a slap on the wrist by the state of West Virginia!!!

Frontier's fiber network is a giant series of spliced together runs with hundreds of miles of bad fiber around the state

They willfully violated the terms of the Federal grants time and time again yet because of the fact that many of their employees like Carmichael used their positions in the Government to make it all happen!!

The DSL Frontier provides is extremely slow because they steal bandwidth from customers in order to give more to others!!

I constantly saw customers who were PAYING for 6megs for YEARS but only getting 1.5!!!

As long as the customer didn't know or didn't complain, Frontier would continue to charge them for speed levels they never got!!!

Entire regions routinely go down now so no telling how many have died due to 911 PSAPS being out of service!!

I personally have seen the entire region without phones or internet for 3 days!!

Frontier also has a well known history of age discrimination and harassment of older employees!!

They deliberately do everything they can to force older employees to retire or quit to save them money

AGAIN, since Frontier has employees in powerful positions in the Government, they get away with it

 – About 2 months ago.

Their technology is likely from the 80's. Cannot do the simplest tasks on website. Terrible company for the prices they charge. ...

Their technology is likely from the 80's. Cannot do the simplest tasks on website. Terrible company for the prices they charge.

 – About 2 months ago.

Had Verizon Fios for a decade, never any issues, always had the internet speed I paid for. Since the Frontier change, my 75Mb plan is getting between 1-3Mb down and 0.88Mb up. So much for enjoying...

Had Verizon Fios for a decade, never any issues, always had the internet speed I paid for. Since the Frontier change, my 75Mb plan is getting between 1-3Mb down and 0.88Mb up. So much for enjoying cutting the cable. Waited 45 minutes for the online chat with customer service, could not imagine how long a phone call would have taken, the answer to my problem..."We are aware of an outage in your area, we are working on it with no estimated repair time". Well, if there was an outage, wouldn't I get 0Mb down and up? This company is in way over their head. I'm sure subscription numbers will be dropping ever quarter.

 – About 2 months ago.

Frontier is the worst possible service on the face of the earth! Don't even try to ask for support, you will be there for DAYS!!!!...

Frontier is the worst possible service on the face of the earth! Don't even try to ask for support, you will be there for DAYS!!!!

 – About 2 months ago.

Frontier is fgsghdhennrbsnnrhjsmnehs
...

Frontier is fgsghdhennrbsnnrhjsmnehs

 – About 2 months ago.

Frontier is the only thing available in my tiny town of 250 people other than HughesNet, which is way too expensive. Again the only thing I can afford is Frontier. It gets me excited when I can watch...

Frontier is the only thing available in my tiny town of 250 people other than HughesNet, which is way too expensive. Again the only thing I can afford is Frontier. It gets me excited when I can watch YouTube videos 480 pixels plus without having lag every 10 seconds. Around 3 times a week, the internet light on my box just completely turns red for an hour, while outside it's completely blue sky outside. I wish I could live in a bigger town where there's a good choice which company you want. Other than this crappy company.

 – About 2 months ago.

Frontier gets me excited about going to the DMV or great customer service from the postal service. NOTHING can be worse than Frontier. ...

Frontier gets me excited about going to the DMV or great customer service from the postal service. NOTHING can be worse than Frontier.

 – About 2 months ago.

When Frontier acquired Verizon accounts, they acquired the Verizon contracts. However, Frontier has violated my contract three times:
1) After the switch from Verizon to Frontier, channels...

When Frontier acquired Verizon accounts, they acquired the Verizon contracts. However, Frontier has violated my contract three times:
1) After the switch from Verizon to Frontier, channels started to disappear. Numerous calls to Frontier resulted in frustration and a total waste of time. I gave up!
2) I had access to two of eight “packages” and was allowed to switch between the packages over the two years I agreed to be a Verizon customer. When I called Frontier to switch between packages, I was denied spending 90 futile minutes on the phone with Frontier. They knew nothing about Verizon customers and what they were contracted to receive. Again frustration and a total waste of time.
3) I received a letter recently that several channels were going away and there was nothing I could do. Frontier is violating my contract. Frontier would give me my channels back if I would agree to another two year commitment. NOT GOING TO HAPPEN. I asked to speak with someone in a position of authority. That didn’t happen either. Again frustration and a total waste of time.

 – About 2 months ago.

I had Verizon before they switch to Frontier same fiber wires and you notice a huge difference slow lags it basically sucks butt I'm dropping them soon and switching to Spectrum better speeds and...

I had Verizon before they switch to Frontier same fiber wires and you notice a huge difference slow lags it basically sucks butt I'm dropping them soon and switching to Spectrum better speeds and doesn't suck as bad . I feel let down and won't ever consider them ever again and will let people know not to use them hope they go bankrupt. Suck A$$ company period. I'm done

 – About 2 months ago.

I have two issues to complain about.. First issue, just wanted to transfer my internet service to my new home.. previously no cable. Frontier came out and ran a new line to my home.. thy draped it...

I have two issues to complain about.. First issue, just wanted to transfer my internet service to my new home.. previously no cable. Frontier came out and ran a new line to my home.. thy draped it across my lawn from the pole to my house and told me someone will come out and bury it.. Well after a dozen calls and 5 months it still is not done.. two other neighbours experiencing the same problem. we live in a gated community and were getting letters from management that my second issue is.. I was paying double for what i was getting bandwidth wise.. thy promised me up to 24 mbps for their Broadband Unlimited Internet package.. but im only getting 4.91 mbps. Now i've called them several times on both these issue.. Ive spent up to 54 min on a call and was transferred 4 times. seams nobody there knows what there doing or on the same page if you will.. Its the worst customer service i've ever gotten from a company.

 – About 2 months ago.

Seems like the rural customers don't matter to frontier....

Seems like the rural customers don't matter to frontier.

 – About 2 months ago.

Frontier sent me a notice that my card payment failed. My financial institute never even registered an attempt from them. So, I contacted them to address the issue because the web site wouldn't...

Frontier sent me a notice that my card payment failed. My financial institute never even registered an attempt from them. So, I contacted them to address the issue because the web site wouldn't let me self service this.

It took 15 minutes! for the support agent to figure out what my contact was about. He'd say that he'd check it for me and fix it in 2-3 minutes. After waiting for a while, he comes back and asks me what my contact is about. Then he tells me to check with the bank. At that point, I kept copying and pasting the initial message to them, so that he could read it again to see that the financial institute had no record of them trying to charge the card. At this point, I simply kept copying and pasting my initial inquiry about five times because every question he raised was answered by it.

At that point, I asked for a supervisor. The supervisor was better and could figure out that I called about Frontier sending me an e-mail that the charge had failed. He said that he'd fix it. Over an hour later, he says, "I successfully signed you up for SSN monitoring!" What the heck! Don't touch my SSN!

It just kept going this horrible. Eventually, it seems like he charged my card. But I find out that the payment isn't even due. He tells me that they charge 10 days early because their systems may have errors and not credit my account for days. Seriously?!

Two days later, the Internet goes out. I contacted technical support multiple times. It took them equally long to reply. I swear those people go on lunch break in between typing messages. The first tech support person said that he'd escalate it. I asked him multiple times why. He refused to even acknowledge my question. He didn't say what would happen. The second tech support person said that he'd have to sent a technician to me. He scheduled it for some time next month!!!!

I canceled the service. Spectrum offered ten times the speed for $10 and tech support that can understand sentences.

thomas@playposse.com

 – About 2 months ago.

These guys are the worst to deal with if you have any problems. On multiple occasions I have called them, been put on hold and then they hang up! Our internet was constantly out, and trying to get...

These guys are the worst to deal with if you have any problems. On multiple occasions I have called them, been put on hold and then they hang up! Our internet was constantly out, and trying to get them to fix it was like trying to persuade a teenager to his chores! Cancelled our services from this company, they don't deserve anyone's money!

 – About 2 months ago.

No we aren't on T1 SERVICE. WE HAVE SWITCH TO EXEDE INTERNET. LOVE THEM...

No we aren't on T1 SERVICE. WE HAVE SWITCH TO EXEDE INTERNET. LOVE THEM

 – About 2 months ago.

Switch to exede internet. Alot better. Internet and bundle phone & direct TV. Exede internet is 49.99 for 12 Mbps service and if you do phone service and. TV. 20 dollars off of I internet plans...

Switch to exede internet. Alot better. Internet and bundle phone & direct TV. Exede internet is 49.99 for 12 Mbps service and if you do phone service and. TV. 20 dollars off of I internet plans

 – About 2 months ago.

Do you guys still offer T1?...

Do you guys still offer T1?

 – About 2 months ago.

Going on a full month of dealing with Frontier. Got us to sign up for a new service at one price then cancelled it and our phone until we agreed to pay more. A month later we are still dealing with...

Going on a full month of dealing with Frontier. Got us to sign up for a new service at one price then cancelled it and our phone until we agreed to pay more. A month later we are still dealing with this shit. Complete bait and switch.

 – About 2 months ago.

Frontier is the only provider in my rural area. Crooked practices in rural areas with no other option seems to be their modus operandi. They overcharge for services which too often fail and never live...

Frontier is the only provider in my rural area. Crooked practices in rural areas with no other option seems to be their modus operandi. They overcharge for services which too often fail and never live up to their promises. My current situation is that every time it rains, my phone and internet go out. I called a week ago, was told it would be three weeks to fix, got an automated call a few days later saying it was fixed, it rained last night, and the problem persists. If I can post this before my connection drops again it will be a miracle!

 – About 2 months ago.

I had my system put in and my house started to blow out. The Manager/Supervisor over the installment lives 2 house over. Each time it was like he had ESP. He would come out and take off or listen to...

I had my system put in and my house started to blow out. The Manager/Supervisor over the installment lives 2 house over. Each time it was like he had ESP. He would come out and take off or listen to me talk to pilice or Southern California Edison. They also used my cell phone in the attic?

 – About 2 months ago.

This is a family of 4 that use to be happy in Va with Verizon internet and all we had was 3 megs and we could at least download a game for the kids. We moved to Crossville ,Tn unaware of the very...

This is a family of 4 that use to be happy in Va with Verizon internet and all we had was 3 megs and we could at least download a game for the kids. We moved to Crossville ,Tn unaware of the very ,very sad frontier internet it has to be the worst internet in the world !! I think this town need to picket the office here til they just close the doors .. Nobody here has a normal 20th century life that normal people are use to . Our modem goes out like 4times a day they have gave us 4 modems in 2 yrs and still not right . My son just tried to down load a game to his playstation with all of off the internet except him and could not down load got halfway and kick him off like dialup so sad for my 9 yr old . His cousins live 15 miles away in another county that is nothing but country farm land on top of the moutains and they have better internet than we do . We probably have to take a loss on our home here and so far from Fronteir and never go back ever !! Kills me that we spent our last saving and bought this home and my two kids are so sad and not happy makes me wish they would go and sit on the Ceo front lawn and not move til they fit it ..I bet his internet is Version .. Not saying they are without problems but the fix there most of time ..Frontier doesn't even give shit !! Sincerly Bryan

 – About 2 months ago.

Trying to call frontier to report internet outage, no one has answered the phone yet. I just hear hold music. Its been over 30 minutes! This company should be boycotted! This is ridiculous!...

Trying to call frontier to report internet outage, no one has answered the phone yet. I just hear hold music. Its been over 30 minutes! This company should be boycotted! This is ridiculous!

 – About 2 months ago.

Called to upgrade my service because the streaming was buffering our amazon movies. Our service has now been out for a week and 10 calls to their piss poor customer service has not figured out...

Called to upgrade my service because the streaming was buffering our amazon movies. Our service has now been out for a week and 10 calls to their piss poor customer service has not figured out what's wrong. Hello Charter, are you there?

 – About 2 months ago.

I thought that Verizon was bad, but Frontier is the worst! I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop.
Last month I paid $60 in phone...

I thought that Verizon was bad, but Frontier is the worst! I lose Internet constantly.I teach online, and so I end u having to tether my smart phone to my laptop.
Last month I paid $60 in phone data overage fees because I couldn't get my home Frontier Internet to work. I've chatted with Frontier four times in the last month and the issue is never resolved. On June 17th I was told that a technician would come to my home today (June 20th) between 10 and 5. I asked if I needed to be here and was told that I did.
I was told that the tech would call my cell phone when she or he arrived. I took a day off to stay home and wait. Of course no one showed. I chatted again with Frontier and was told that the tech had fixed the problem.
I said that the Internet is still going off and on. I was told that that's the only information available. I am so so so angry. Angry at having to use (and pay for!) my phone data in order to access the Internet.
Angry because the best (!) Frontier can do to compensate is to give me six dollars (!) off of my bill. Angry because I sat here alllllll day waiting for an apparently invisible tech.
Angry because this has been going on for YEARS!Frontier is the only provider available in my dumb town--otherwise there is NO WAY that I would be a Frontier customer.

 – About 2 months ago.

my WiFi has been out for 2 weeks this is complete bullshit...

my WiFi has been out for 2 weeks this is complete bullshit

 – About 2 months ago.

Frontier captive in rural Pennsylvania! we only have this company as a choice and they don't care about us, just look at how they maintain their lines in rural Pennsylvania with trees laying on...

Frontier captive in rural Pennsylvania! we only have this company as a choice and they don't care about us, just look at how they maintain their lines in rural Pennsylvania with trees laying on them all over the area and its been that way for years, as for the internet service the speed and reliability sucks every day, not sure about the rest of you but has anyone noticed that at around 10:00 pm every night it goes down to nothing almost i have noticed this in two different locations and it been going on for a while, i would call them for a service ticket but it won't do any good since they have ghost repairmen who don't show up and mark the job ticket completed with out even stepping foot on the site (True story)

 – About 2 months ago.

What can I say. Such absolute garbage. Paying for 12 down/1 up (which is the fastest for our area) and get on average .8 to 1 down. So fed up with this crap. Brand new house in a brand new development...

What can I say. Such absolute garbage. Paying for 12 down/1 up (which is the fastest for our area) and get on average .8 to 1 down. So fed up with this crap. Brand new house in a brand new development and this is the f%@kery we have to put up with?

 – About 2 months ago.

Frontier internet and cable are the worst product I've ever purchased....and on a monthly basis I put up with this crap. I called tech support due to continuous glitching and he said "all I...

Frontier internet and cable are the worst product I've ever purchased....and on a monthly basis I put up with this crap. I called tech support due to continuous glitching and he said "all I can do is have you unplug and plug back in". WTF! And if I place a service call and the tech comes out and unplugs and plugs back in and it works for 2 min then he will consider it resolved. This shit happens every day (not necessarily within every 2 min). $250 per month for our bundle. WASTED $$.

 – About 2 months ago.

MEHOOPANY, PA.
WARNING.....Get dial up, so much faster the Frontier internet service ! What crap they give you when you are thinking about signing up. They forget you after that.
...

MEHOOPANY, PA.
WARNING.....Get dial up, so much faster the Frontier internet service ! What crap they give you when you are thinking about signing up. They forget you after that.
Have a problem.........NO problem to Frontier..........they will tell you a service tech will be there in a week or two between 8am and 5 pm.
Their web mail is also a joke.
JUST STAY AWAY FROM FRONTIER !!!!!!!!

 – About 2 months ago.

Fck you, Frontier. Over 10 years with your miserable 2.1Mbps down @ $70/mo. Another example of communications companies raping the fcking consumer with no recourse....

Fck you, Frontier. Over 10 years with your miserable 2.1Mbps down @ $70/mo. Another example of communications companies raping the fcking consumer with no recourse.

 – About 2 months ago.

And it doesn’t help now that Trump is eviscerating Net Neutrality — letting the corporations run at higher Internet speeds than the rest of us low lives. Better get used to slow Internet … all...

And it doesn’t help now that Trump is eviscerating Net Neutrality — letting the corporations run at higher Internet speeds than the rest of us low lives. Better get used to slow Internet … all the time, slobs. And Frontier still sucks, too … so not a good combination at all….

 – About 2 months ago.

FRONTIER WIFI HAS THE MOST TRASH INTERNET SERVICE IVE EVER EXPERIENCED. I CAN NOT GO 2 MINUTES WITHOUT MY WIFI SLOWING DOWN OR JUST NOT WORING AT ALL. EVEN AFTER I UNPLUG MY ROUTER COUNTLESS TIMES A...

FRONTIER WIFI HAS THE MOST TRASH INTERNET SERVICE IVE EVER EXPERIENCED. I CAN NOT GO 2 MINUTES WITHOUT MY WIFI SLOWING DOWN OR JUST NOT WORING AT ALL. EVEN AFTER I UNPLUG MY ROUTER COUNTLESS TIMES A DAY TO TRY AND GET IT TO WORK NOTHING EVER CHANGES. FRONTIER IS A COMPLETE PIECE OF CRAP. ALL I WANT IS SOME NICE QUALITY INTERNET. NOW IS THAT TOO MUCH TO ASK???? I MEAN IT MUST BE BECAUSE FRONTIER CANT SEEM TO DO IT.

 – About 2 months ago.

Frontier sucks so bad.... I never even made it to install. After numerous attempts I cancelled. I then spent less than five minutes on the phone with Spectrum and had an install date..along with a one...

Frontier sucks so bad.... I never even made it to install. After numerous attempts I cancelled. I then spent less than five minutes on the phone with Spectrum and had an install date..along with a one hour window of arrival. They showed up exactly on time... and install went off without a hitch. They even waived the install fee after me telling them about my dealings with Frontier. I now have what Frontier promised with solid service and worlds better customer service.

My reason for commenting today is ... spam calls

Has anyone else noticed a dramatic increase in robo-calls and random sales calls? I truly believe Frontier immediately sells our contact info.

 – About 2 months ago.

Gotta love their method of operation. Buy up rural nets where the customers have no other options and keep the thing just operating enough the give the CEO his big fat bonus. What options do I have :...

Gotta love their method of operation. Buy up rural nets where the customers have no other options and keep the thing just operating enough the give the CEO his big fat bonus. What options do I have : satellite? HA! I guess my only other option is a Microwave dish. And to think I'm only 1/2 mile from a optic cable line, a big one.

 – About 2 months ago.

Just want to say -- their customer service is quite rude. I honestly had a simple question and each time I call in, different people answer, but they are always rude, I honestly don't know why....

Just want to say -- their customer service is quite rude. I honestly had a simple question and each time I call in, different people answer, but they are always rude, I honestly don't know why. Its confusing.

 – About 2 months ago.

I called Frontier today because my contract ended. All I wanted was FIOS internet, but they told me they could cut my bill from 122 to 62 with 4 times the internet and one of the best cable packages....

I called Frontier today because my contract ended. All I wanted was FIOS internet, but they told me they could cut my bill from 122 to 62 with 4 times the internet and one of the best cable packages. They said the price would remain the same for the entire two year contract. I'm in SoCal. I'm skeptical because it took 45 minutes, and the simplest questions would take about 5 minutes to answer, and I could barely here them. It seemed like it was someone from the new US call center. Has anyone been through something similar with them?

Also, it's ridiculous that we're unable to choose our package and review the bill online. Why do we have to call and spend so much time for such simple service requests? They said they couldn't email me a bill confirmation either. I have to wait for that in the mail. Seems crazy.

 – About 2 months ago.

Chat feature with Frontier is 100% based in India!!!!!!!!!
Call corporate: 8443204445 Ext1113130.
Sandi Box is employee based in USA. After talking with her make sure and tell her Frontier...

Chat feature with Frontier is 100% based in India!!!!!!!!!
Call corporate: 8443204445 Ext1113130.
Sandi Box is employee based in USA. After talking with her make sure and tell her Frontier going Bankrupt as stock now in penny range.

 – About 2 months ago.

Frontier sucks because Dan McCarthy and his entire C-suite are vultures. They have zero interest in improving the business or helping our customers. They lay down policies that amount to pure customer...

Frontier sucks because Dan McCarthy and his entire C-suite are vultures. They have zero interest in improving the business or helping our customers. They lay down policies that amount to pure customer abuse, then punish lower management because customers leave. Dan McCarthy is aiming Frontier straight to the ground while he files off with a golden parachute. I hope he chokes on a piece of dog shit.

 – About 2 months ago.

Here's the latest mindf*ck from Frontier:

6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 1/3
Anjelica | Sent : 8:07...

Here's the latest mindf*ck from Frontier:

6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 1/3
Anjelica | Sent : 8:07 PM
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected
if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and
security purposes, your session is recorded and may be monitored or reviewed.
Sent : 8:00 PM | Alex
I just got off the phone with your billing department. It appears that order # 067781091 was not fulfilled. Now, a different order # 067932759 has been entered. The rep I
spoke with on order # 067781091 told me that I would be shipped return boxes and labels to ship back my hd-dvr and hd box. The rep I spoke with on order #
067932759 told me that Frontier "did not want the old Verizon boxes". Please send written confirmation that I am not responsible for sending back the Verizon hd-dvr
and hd box. Also, I attempted on 5/26 to cancel Fios tv service and keep the 75/75 internet effective 6/7, the start of a new billing period. Please send written
confirmation that I will not be charged for 3 days of Fios tv.
Anjelica | Sent : 8:01 PM
Thank you for chatting with Frontier, Alex. My name is Anjelica, and I'll be assisting you today with your concern about the service order.
Anjelica | Sent : 8:01 PM
I apologize if you were disconnected with the previous representative Alex.
Anjelica | Sent : 8:03 PM
I'm sorry that this happened to you. Let me first pull up your account Alex so that I can provide you the necessary information you needed. May I confirm your Account
number is 2141741508 and this is the account we will looking at together?
Sent : 8:04 PM | Alex
yes
Anjelica | Sent : 8:04 PM
Thank you for authenticating your account using the pre-chat survey.
Anjelica | Sent : 8:04 PM
May I ask a contact number where I can reach you in case a call back is necessary?
Sent : 8:04 PM | Alex
972-570-5288
Anjelica | Sent : 8:06 PM
Thank you. May I update your account with the email address alex.mcglinchey@gmail.com as your preferred email address?
Sent : 8:06 PM | Alex
yes
Anjelica | Sent : 8:06 PM
Perfect. Thank you so much Alex. Let me go ahead and review your account. Please allow me 2-3 minutes.
Anjelica | Sent : 8:11 PM
Thank you so much for patiently waiting Alex and sorry for the long wait.
Anjelica | Sent : 8:12 PM
Upon checking here in your account, it appears that the second order had been processed. That is the right order number which is associated with your account.
Anjelica | Sent : 8:14 PM
In regards with the Verizon boxes Alex, you can actually keep those boxes as long as you want. It is not necessary that you will return the boxes to Verizon.
Anjelica | Sent : 8:17 PM
But here's the thing. If you use your Verizon boxes while you are with us, there's no problem. But if ever your boxes will have problem, Frontier is not held responsible for it.
So we highly recommend that you use our facilities and equipment.
Sent : 8:18 PM | Alex
6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 2/3
Sent : 8:18 PM | Alex
Why would I want to use your tv boxes if I am no longer subscribing to your tv service? I am only subscribing to internet service effective 6/7/17.
Anjelica | Sent : 8:20 PM
I understand. I'm just trying to give you an example of a situation Alex.
Sent : 8:20 PM | Alex
noted.
Sent : 8:21 PM | Alex
Please send written confirmation that I will not be charged for 3 days of Fios tv.
Anjelica | Sent : 8:24 PM
In regards with that one Alex, there's no way for us to send a written confirmation. The only way for us to provide you a reference is the service order number.
Anjelica | Sent : 8:25 PM
But rest assured that I will notate all the things we have discussed today.
Sent : 8:25 PM | Alex
You can do it in this chat session, and I will print it. Or you can send an email, since you require that I keep a current email on file.
Anjelica | Sent : 8:29 PM
This is to confirm that your TV service has been disconnected and you will not charge of it after the day of disconnection date. After this chat, you will receive an email
containing this chat transcript. Your service order number is 67932759.
Sent : 8:31 PM | Alex
Disconnection date was supposed to be 6/7 and now the new disconnection date is 6/9. I should not be charged for anything past 6/6 on Fios TV.
Sent : 8:32 PM | Alex
On top of that, your new order says that you have until 6/16 to complete. Which means I could be invoiced for 6/7 to 6/16 on Fios tv.
Anjelica | Sent : 8:34 PM
Yes, that is possible. Let me double check here Alex.
Sent : 8:35 PM | Alex
I would highly recommend that you not do so.
Anjelica | Sent : 8:37 PM
I will not take note of that.
Sent : 8:38 PM | Alex
You can do whatever you wish. I had better not get a bill for anything other than internet service.
Sent : 8:39 PM | Alex
I would recommend that you visit the website http://frontier-sucks.com/ because I will be posting this example of customer no=service!
Anjelica | Sent : 8:41 PM
I'm sorry if you feel that way Alex. To tell you, I was trying to find a way to set your due date on the earliest date as possible. But the 06/16 is the earliest date already.
Sent : 8:41 PM | Alex
That is due to Frontier's incompetence.
Anjelica | Sent : 8:41 PM
In regards with the credit, we can only provide you the right information once we have completed the order after 06/16.
6/9/2017 https://frontier.com/account#/account/orders
https://frontier.com/account#/account/orders 3/3
Sent : 8:42 PM | Alex
The first order # that you messed up had a date of 6/7.
Anjelica | Sent : 8:42 PM
I apologize for the inconvenience.
Sent : 8:42 PM | Alex
Tell it to the Better Business Bureau.
Anjelica | Sent : 8:42 PM
I'm sorry. If I could only have the power to correct everything, I will really do just to make you feel ease.
Sent : 8:43 PM | Alex
Then take it to a manager. This is clearly Frontier's error!
Anjelica | Sent : 8:43 PM
Please refer to the second order number only. Sorry for the inconvenience. Yes, I will address your concern to our higher level of support. Thank you for sharing this
concern in our attention.
Sent : 8:44 PM | Alex
Customers should not have to babysit your company. You clearly made an error and are now trying to disavow the mistake.

 – About 2 months ago.

Frontier is just a name from a small telephone in upstate New York, citizens communications purchased and re-branded from Citizens to Frontier, they are a bottom feeding company that treats their...

Frontier is just a name from a small telephone in upstate New York, citizens communications purchased and re-branded from Citizens to Frontier, they are a bottom feeding company that treats their employees like dirt. and cheap out on infrastructure maintenance.

 – About 2 months ago.

Corporate Communications number. 8443204445 they now use a 7 digit extension code beginning with 111 or 112. Last 4 numbers are employees number. @ 4314, 3130, 9870. Sandi Box @ 1113130 never returns...

Corporate Communications number. 8443204445 they now use a 7 digit extension code beginning with 111 or 112. Last 4 numbers are employees number. @ 4314, 3130, 9870. Sandi Box @ 1113130 never returns calls
Hal Atkins 1119870
Donna Martgan 1124314
Frontier stock DOWN to $1.25.
BK right around the corner.

 – About 2 months ago.

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time....

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time.

 – About 2 months ago.

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time....

Frontier sucks so bad. Every time you call and complain. You get someone from India in broken English telling you that you are in a high demand area and upgrades will be coming. Wtfh? Every damn time.

 – About 2 months ago.

Frontier sucking to much dick ...

Frontier sucking to much dick

 – About 2 months ago.

So I currently have frontier service, service what a joke! If there are times where the internet literally goes out within 30 seconds of coming back on. Back to back, over and over! For hours I watch...

So I currently have frontier service, service what a joke! If there are times where the internet literally goes out within 30 seconds of coming back on. Back to back, over and over! For hours I watch the internet flicker, crashed, turn red and disappear all together. First they say, oh I do detect some power loss on our end. 5 times they have sent somebody. last time it took 2 trucks and 2 men. ITS WORSE!!!! I live in a dead zone. Meaning I depend on a network extender for cell service or I have no phone signal at all. Like I want a land line from this company?? This is not just pathetic, it should be illegal. Why is this company allowed to take our money at just high cost and not legally obligated to provide the service they advertise? This company is pathetic and worthless. They want our money but have no interest in customer satisfaction. They only care about bank.

 – About 2 months ago.

I can't even play Overwatch without my ping going up to 5000 every 5 minutes. ...

I can't even play Overwatch without my ping going up to 5000 every 5 minutes.

 – About 2 months ago.

Ok moving to Fl on 6/12. Called a week ago to get service on the13th. Called today and told us they over booked for the 13th. We have to wait till the 19th. Are you kidding me???? I am leaving DSL...

Ok moving to Fl on 6/12. Called a week ago to get service on the13th. Called today and told us they over booked for the 13th. We have to wait till the 19th. Are you kidding me???? I am leaving DSL here o my to have to deal with these MORONS in FL. Good grief!!

 – About 2 months ago.

Where the hell do I begin?

Third time calling about my UPS battery needing to be replaced, the first two times I was told it would be shipped and I should have it within 10 days.

Where the hell do I begin?

Third time calling about my UPS battery needing to be replaced, the first two times I was told it would be shipped and I should have it within 10 days.
This time I go through tech support transferred to customer service, put on hold then someone totally different picks up and whats to start the procedure all voer again!

I hung up so I would curse her out.
I hung up when I called the office of the president 203-614-5600

This company absolutely sucks!!!

I'm contacting Bright House (or whatever they're called now) so you know it has to be pretty bad if I'm going that route. At least I might be able to sleep at night without disconnecting the UPS battery, then reconnecting when I want to watch TV the next day (waiting for it to boot up and do all it's downloads).

 – About 2 months ago.

Hopefully each employee of this terrible companies children gets cancer...

Hopefully each employee of this terrible companies children gets cancer

 – About 2 months ago.

Its been awhile since i complained Since at best i get 2 mbs Im pretty sure they are the worst. I think Dial up was faster or at least felt faster. ...

Its been awhile since i complained Since at best i get 2 mbs Im pretty sure they are the worst. I think Dial up was faster or at least felt faster.

 – About 2 months ago.

@frontier_sucks sucks...

@frontier_sucks sucks

 – About 2 months ago.

This is public venting/expressing your anger towards FRONTIER, not your own personal issues or things you hate besides them, keep it on topic please!...

This is public venting/expressing your anger towards FRONTIER, not your own personal issues or things you hate besides them, keep it on topic please!

 – About 2 months ago.

...

😍❤😳😃💕😕💞💟😤✅🤤😠💝💗❣💙😈😚😘😭😂🤣😔😉😡💓💖💘😐😟😀😁😂😄😃🤣☺😐☹😭😅😆🙂😊😉😍🤓😎😘😗😙😇🤗😚😛😜😋😒🤔😝👶👧👩👨👦👱👮👴👵👲👳👷🤴👸⛑💂🕵🎅👰👼🤶🤵🙋🙆💇💆💁🤦🙍🙎🎇🎆🎈✨🎉🎊🎋🎄🎃🎍🎎🎏🎀🎑🎐🎁🎗🎞🎠🎫🎟🎡🎢🎪🖼🎦🎭🎨🎰🛒🍟🍔🍕🌭🥓🥚🥗🥖🥞🥙🍖🍗🍿🌯🌮🍲🍱🍘🍛🍚🍙🍜🍝🍠🍤🍣🍢🍥🍡🍦🚕🚓🚗🚙🚌🚐🚒🚑🚎🚘🚚🚛🚜🏍🛵🛴🏎🚞🚝🚆🚃🚃💫💌💘💞💔💚❤💛💛💙💕💕💜💘💌✝✡✡U_U:-P:D>""

 – About 2 months ago.

What I hate about is that there is no option to delete your comments on this site. Can we please have an option to delete our comments if we want? What if I posted about an issue Frontier got back to...

What I hate about is that there is no option to delete your comments on this site. Can we please have an option to delete our comments if we want? What if I posted about an issue Frontier got back to me and resolved?

 – About 2 months ago.

From Verizon to Frontier, nothing has changed....

From Verizon to Frontier, nothing has changed.

 – About 2 months ago.

What do Frontier, Comcast and Verizon all have in common? Their colors are red and black....

What do Frontier, Comcast and Verizon all have in common? Their colors are red and black.

 – About 2 months ago.

Frontier Communications, more like Backtier Communications hahahahahahahha...

Frontier Communications, more like Backtier Communications hahahahahahahha

 – About 2 months ago.

Why does this website look so much like twitter?...

Why does this website look so much like twitter?

 – About 2 months ago.

Former frontier employee, one time someone prank called us and we called them back laughing ...

Former frontier employee, one time someone prank called us and we called them back laughing

 – About 2 months ago.

I live in an apartment at West Lafayette Indiana and go to Purdue, I was informed I could get Frontier internet at this apartment by the owner, I called Frontier and they said they could do it....

I live in an apartment at West Lafayette Indiana and go to Purdue, I was informed I could get Frontier internet at this apartment by the owner, I called Frontier and they said they could do it. Frontier is a big ISP over here as well as Comcast.

A week goes by and they are saying they can't do it now, what the heck? Do their support agents even communicate with each other?

 – About 2 months ago.

Frontier sucks, overall their DSL has been up and down, I called and reported this, they said they'd send a tech out and it never happened.

Switched to Comcast which is still less...

Frontier sucks, overall their DSL has been up and down, I called and reported this, they said they'd send a tech out and it never happened.

Switched to Comcast which is still less than stellar but at least no more issues.

 – About 3 months ago.

The ABSOLUTE WORST ISP the United States has to offer. "High speed Internet" is says on the main page of their website, and all their"buisness magnets"(they give me one every time i...

The ABSOLUTE WORST ISP the United States has to offer. "High speed Internet" is says on the main page of their website, and all their"buisness magnets"(they give me one every time i call for service..I have like 30 of the things). theyd be better off advertising "Internet w/ Slo-mo Feature!"
I am in a long distance relationship...very long distance, calling this person isnt an option for me right now unless I want to spend thousands of dollars on a phone bill (also frontier, so whos to say itd even work?), so internet is required to talk with them. Often times they think I'm ignoring them because I'm unable to respond due to sh*tty connections. Free call services like messenger, whatsapp, or Skype with its more afforable rates of which i do pay for are useless to me under Frontier, because they rarely ever get through, and when it does, the internet goes out 5 minutes later. Not just when I call them, say some one 2 hours away, 10 minutes away, even in the same house? Nope. When I first moved here it seemed okay. It went a little slow if too many people were using too many devices, but that's reasonable I think. Now, for the past 4-5 weeks, I'm the only one here, using one device at a time, and it runs as if theres 7 people in my house using 2 devices each. Constant connection issues and errors, resetting the modem almost 3 times daily. Its taking an unbelievable ammount of time to write this because the wifi keeps going out before I send it. The phone, a completely different problem, hasnt worked for a month, even when connection is at its "best".
Calling for assistance is worthless, because if by a long shot they actually pick up the phone, and actually transfer you to representative, they either dont help at all, or they send someone out who doesn't help at all, or sometimes makes it worse. I cant believe that internet can be this terrible. Or that a company like this still has enough money to operate.

 – About 3 months ago.

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days...

We just changed from Cox to Frontier (with a 22 month price lock) and our bill is about $35 higher and we're not getting the channels promised.

I left a voice mail 2x on separate days for their rep. George, who's canvassing my neighborhood in CT, and he has NOT called back. He makes sure he comes back to everyone's house to speak with a real person. It's too bad he doesn't follow through like he claims.

When I returned my Cox equipment, they said they said they'll see us in 22 months. Now I know why.

I knew about Frontier's past deceptive policies, but I heard they were better. I guess that was just fake news.

 – About 3 months ago.

Frontier is horrible. Right now its our only choice, however I am trying to get the word out to people about Midwest electric/gas/fiber. They are coming through with their five year plan and 2018 is...

Frontier is horrible. Right now its our only choice, however I am trying to get the word out to people about Midwest electric/gas/fiber. They are coming through with their five year plan and 2018 is the fifth year, however, the more people that sign up to Join The Crowd in www.teamfiber.com are getting it faster and can get the heck away from Frontier. My husband and I cant watch any streaming at the same time or even be on the internet at the same time. It is horrible. I look forward to the switch. Hopefully, relief is coming soon to us all.

 – About 3 months ago.

I switched from my previous internet and phone supplier in March Frontier is the worse company I have ever felt with I have been having problems since day 1 IbwishvI never changed. They installed my...

I switched from my previous internet and phone supplier in March Frontier is the worse company I have ever felt with I have been having problems since day 1 IbwishvI never changed. They installed my home phone and Internet March 15 and gave me a temporary phone number until they could change over Timmy original number which was going to take 3 weeks . The temporary number did not work I could dial out but when someone called the number it went to a business after a half dozen calls to Frontier they got me a new temporary number which took a week finally 2 weeks I got my original number I then got a bill for over $400 which did not even have my account number it took me 6 weeks to get this corrected I then got a corrected bill which was still higher than what they had quoted me to switch to them which did not save me anything over my previous supplier which is why I changed in the first place. The internet service also was only 6 mps when I was told it would be 12. They scheduled s technician to come out in 2 weeks to upgrade. I then get a call on the day the Tech is suppose to show up saying Inam in an area that can't get the upgrade after I had taken half a day of work off to be there. After again more billing errors and a dozen calls to them they then inform me again I can get an upgrade and schedule another Tech to come out in 2 weeks this time it's installed. After 1 week with new install my phone and Internet stop working yesterday and after 6 calls to them they say they can have someone out to fix it in 2 weeks so since I have had them I have had no service for four weeks, Thrir response time to fix problems stink I now currently have no home phone or Internet and have to waits until mid Junevto get it fixed. I regret switching to them and would warn people to stay away

 – About 3 months ago.

Left Comcast for Frontier. Big Mistake! Frontier is garbage. Horrible service in all aspects. No wonder their stock is heading for bankruptcy. Terrible!...

Left Comcast for Frontier. Big Mistake! Frontier is garbage. Horrible service in all aspects. No wonder their stock is heading for bankruptcy. Terrible!

 – About 3 months ago.

Sarasota,FL FIOS. Have been dealing with slow sppeds for weeks. My plan is 50/50. Im getting 2.17 MPS down. 0.40 up. These are DSL speeds from the 90's. They said they'd have a tech here on...

Sarasota,FL FIOS. Have been dealing with slow sppeds for weeks. My plan is 50/50. Im getting 2.17 MPS down. 0.40 up. These are DSL speeds from the 90's. They said they'd have a tech here on the 7th. All day appointment.

 – About 3 months ago.

Don't know what you bitches is crying about! I just installed today, the Tech was awesome and I can't believe all the channels I get compared to the Brighthouse/Spectrum I had. They went up on...

Don't know what you bitches is crying about! I just installed today, the Tech was awesome and I can't believe all the channels I get compared to the Brighthouse/Spectrum I had. They went up on my bill $30 so I went with Frontier. The internet is WAY better! I am LOVING IT! The phone is Much clearer AND I get every channel I can think of. I can't rate on reliability yet or billing but the initial experience is awesome!

 – About 3 months ago.

Internet has now been down for three days. They sent out technician today and he left note that read my upgrade was complete. He did not fix the Internet which is why I called in the first place. So...

Internet has now been down for three days. They sent out technician today and he left note that read my upgrade was complete. He did not fix the Internet which is why I called in the first place. So now apparently I have upgraded no internet

 – About 3 months ago.

FRONTIER 24 hour #(800) 584-3384. I have called ...

FRONTIER 24 hour #(800) 584-3384. I have called

 – About 3 months ago.

Frankfort NY? Where the hell is that?? I am in Wallkill NY. It figures...

Frankfort NY? Where the hell is that?? I am in Wallkill NY. It figures

 – About 3 months ago.

Yeah another unsatisfied Frontier customer. I can't even send out emails with their server and they blame Microsoft? Are you kidding me? My WiFi is out several times a day. I want to smash the...

Yeah another unsatisfied Frontier customer. I can't even send out emails with their server and they blame Microsoft? Are you kidding me? My WiFi is out several times a day. I want to smash the box!! HATE FRONTIER!!!!

 – About 3 months ago.

Everyone here should FILE A COMPLAINT with the Federal Communications Commission! Flood them with complaints about Frontier. Something HAS to change.

FILE A COMPLAINT-----> ...

Everyone here should FILE A COMPLAINT with the Federal Communications Commission! Flood them with complaints about Frontier. Something HAS to change.

FILE A COMPLAINT-----> https://consumercomplaints.fcc.gov/hc/en-us

 – About 3 months ago.

Absolute worst company I have ever dealt with for internet. I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough...

Absolute worst company I have ever dealt with for internet. I am writing this review using the hot-spot on my phone because Frontier once again has screwed up my install. Inept is not a strong enough word for these people ( 96% negative reviews speak for themselves) Don't give them your CC information... they lose it. The right hand has no idea what the left hand is doing. You will get different answers from every person you talk to.
I spent 45 minutes just trying to set up service. An hour again on the phone trying to figure out how they somehow failed to process my CC for the deposit. I gave them the number twice already.

These people couldn't boil water correctly.

I called another provider and had service a new order set up in less than 5 minutes (Charter Spectrum) and they waived my install due to my Frontier experience (that's what customer service looks like )

Run from Frontier.... keep your money and run!

 – About 3 months ago.

The comment below from West Lafayette, IN, USA is a liar and shill and proves how immature, dishonest and unprofessional Frontier employees are. Frontier does not maintain their equipment on THEIR end...

The comment below from West Lafayette, IN, USA is a liar and shill and proves how immature, dishonest and unprofessional Frontier employees are. Frontier does not maintain their equipment on THEIR end and that is proven everywhere. Soon to be bankrupt out of business and firing their employees and to that I smile as they deserve to all be unemployed.

 – About 3 months ago.

This company is actually good, chances are if you have slow internet it's because the phone wiring in your house is from 1960s back when AT&T and the phone company hardwired phones into your wall...

This company is actually good, chances are if you have slow internet it's because the phone wiring in your house is from 1960s back when AT&T and the phone company hardwired phones into your wall and shit, and you're expecting 50mbps internet over that SAME EXACT ancient wiring?

It's not their fault if your house is a f%@king old ass tenement, I knew somoene in a shithole called New Jersey who had a house from the 50s with shitf%@k phone wiring and said they suck because they could only get 5mbps DSL over their 1950s phone wiring.dumbasses

 – About 3 months ago.

Sales over support is the company culture. You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more...

Sales over support is the company culture. You can hear this over the phone when you may hear "power hours" or "rush hours" which are the call centers way of trying to ramp up more upsells/ upgrades. The problem is the majority of these sales and upgrades are placed by temps and 3rd party vendors Frontier outsources it's positions to and is normally done with no informed consent by the consumer, i.e cramming. It's no wonder their customer turnover mirrors their employee retention rate, averaging 60-90 days. Now lets see from the agents POV. You are brought in to assist a customer but spend 90% of your training learning transitional statements and upsell tactics rather than how to assist a customer or navigate the company systems. You have to make a quota every month, but have to spend a lot of time fixing errors caused by overzealous or under trained sales reps. The most knowledgeable agents at this company spend most of their time fixing errors caused by cramming, they miss out on their opportunities to upsell you services simply trying to correct your issue and win back your trust. Meanwhile we will praise some one that crams your account or adds services incorrectly because they reflect making revenue on our Call Center Sales Tracker available for all to see. Disciplinary action is rare for cramming which in the telcom industry is something the FCC does not look kindly on.

 – About 3 months ago.

Frontier is shit. I have had this internet for so long, and when I'm trying to play with friends on PlayStation, of course I can never connect because of this horrible company. My family is...

Frontier is shit. I have had this internet for so long, and when I'm trying to play with friends on PlayStation, of course I can never connect because of this horrible company. My family is upgrading to verizon thank god. On frontier's website it says "High speed internet" what a joke that is, $20 a month for 6mbps IT SAYS. When I check it on a testing website it says 1.3 mbps! Verizon you can get 50 mbps for only 39.99, Frontier, same price 24 MBPS!! And of course it will only give you about 12 mbps.... so really? This is a shit company. Im out..

 – About 3 months ago.

Verizon recently sold the FIOS service in our area to Frontier and ever since the Wi-Fi has cut out constantly and we never get any more than 30mbps. We used to average 45-60 with Verizon....

Verizon recently sold the FIOS service in our area to Frontier and ever since the Wi-Fi has cut out constantly and we never get any more than 30mbps. We used to average 45-60 with Verizon.

 – About 3 months ago.

Operators are worthless, everything is 2 weeks away for service, it is always an issue with frontier, the techs live 5 mins away and still takes 2 weeks to schedule a repair from a frontier failure....

Operators are worthless, everything is 2 weeks away for service, it is always an issue with frontier, the techs live 5 mins away and still takes 2 weeks to schedule a repair from a frontier failure. slow speeds and frontier go hand in hand.

 – About 3 months ago.

Worldwide speeds avg @35 Mbps. Frontier ? 1-2? WTF???
Make America great again?

Start with these bastards, pleeeeeeese !,!...

Worldwide speeds avg @35 Mbps. Frontier ? 1-2? WTF???
Make America great again?

Start with these bastards, pleeeeeeese !,!

 – About 3 months ago.

Grayling MI
I have had to go on medication from the stress this shit bag ass company has caused me over 5 years with no other options. In that 5 years I havent came close to promised speeds....

Grayling MI
I have had to go on medication from the stress this shit bag ass company has caused me over 5 years with no other options. In that 5 years I havent came close to promised speeds. Eight months at one address, new 200 yard line dug in and nothing. Almost two Techs a week, nothing... Call three months later there still billing me and the f%@ktard in customer service is like" Oh your not Provisioned correctly! Wtf 8 months!
Im 5 months into my new adress and havent broke speeds over .56 mbps

Im sharing this site on Facebook
This company needs to be sued! f%@kers!

 – About 3 months ago.

Frontier makes dial-up look like what frontier's supposed to be....

Frontier makes dial-up look like what frontier's supposed to be.

 – About 3 months ago.

Where to start...

Years ago the neighbors cut the line in the process of building their new house, and rather than replacing the line the tech spliced the line together and shut the...

Where to start...

Years ago the neighbors cut the line in the process of building their new house, and rather than replacing the line the tech spliced the line together and shut the housing back up— leaving water in the bottom and using electrical tape to secure the line. Now when it rains or snows, the internet goes out. I'm a college student, and there's nothing worse than my internet cutting out trying to complete a test.

THEN

Trying to get it fixed. I pay for a decent speed internet, but even at 2am when the internet is at it's best, the best I can get is a little over 1mbps. We called to file a complaint, and the woman on the line sounds appalled, and promises to have someone out the next day to fix it. Low and behold, no one came. Not even a call to tell us the tech wasn't coming or to reschedule. Then, no one ever called with a follow up.

So I'm still stuck with crappy internet, and the excuse that "our servers are over capacity at your area" when the neighbors across the road with a separate line have full speed and no issues, and pay for the same package from the same people.

 – About 3 months ago.

You think that if a company was asking people to pay for internet service that they would actually get internet service but nope! Not Frontier! I really enjoy paying twice the price for even the most...

You think that if a company was asking people to pay for internet service that they would actually get internet service but nope! Not Frontier! I really enjoy paying twice the price for even the most minute ability to access the internet some of the time. Maybe. If I'm lucky.

 – About 3 months ago.

Internet went down from 10pm last night until 8am this morning. Now it's down again at midnight. Love the reliability! Especially when frontier is the only provider in my area!...

Internet went down from 10pm last night until 8am this morning. Now it's down again at midnight. Love the reliability! Especially when frontier is the only provider in my area!

 – About 3 months ago.

The damn wifi magically became slower than dial up this morning....

The damn wifi magically became slower than dial up this morning.

 – About 3 months ago.

Stock @ $1.30. Only 31 cents to go to make it a penny stock. Bankruptcy right around the corner . That is a fact. Massive layoffs coming to service technicians along with union busting. Calif and...

Stock @ $1.30. Only 31 cents to go to make it a penny stock. Bankruptcy right around the corner . That is a fact. Massive layoffs coming to service technicians along with union busting. Calif and Florida to be hit worst.

 – About 3 months ago.

Frontier is the biggest piece of internet shit I have ever had. They put to many people on one line and it is so slow. I live in a small town with not many options and they take advantage of the...

Frontier is the biggest piece of internet shit I have ever had. They put to many people on one line and it is so slow. I live in a small town with not many options and they take advantage of the small town. I beg you DO NOT GET FRONTIER if you don't have to.

 – About 3 months ago.

frontier is the worst, most unreliable internet service. down or buffering at least daily. Calling sevice is a joke, they just go through the motions of pretending they dont suck I wish WV had...

frontier is the worst, most unreliable internet service. down or buffering at least daily. Calling sevice is a joke, they just go through the motions of pretending they dont suck I wish WV had something better. PDJSB

 – About 3 months ago.

Why am I still receiving billing statements after disconnection Frontier FIOS service 5 months ago?

Customer service is worthless. They have no clue!...

Why am I still receiving billing statements after disconnection Frontier FIOS service 5 months ago?

Customer service is worthless. They have no clue!

 – About 3 months ago.

Frontier internet services + phone bundle.

I've been having this bundle for two years. $56.69. Itbwas ok. Until the promotion ended, it went up to $95.36.

So I called....

Frontier internet services + phone bundle.

I've been having this bundle for two years. $56.69. Itbwas ok. Until the promotion ended, it went up to $95.36.

So I called. The first question I asked was did the bill go up because of the promotion was over? It took the rep 20 minutes to confirm that. She promised don't worry about the new charge, it will be fixed, but there's no confirmation number.

Obviously this company doesn't know how to run their business or customer service

 – About 3 months ago.

I couldn't stop shitting after using Frontier as it buffers....

I couldn't stop shitting after using Frontier as it buffers.

 – About 3 months ago.

Crossville TN. Internet constantly drols connection. Advertised speed of 5mbps. Right now I'm getting .56 download speed. Customer service sucks. Request a tech for service and they show up in...

Crossville TN. Internet constantly drols connection. Advertised speed of 5mbps. Right now I'm getting .56 download speed. Customer service sucks. Request a tech for service and they show up in about 2 weeks if at all. Monopoly in my area, the only landline or internet provider available. Frontier sucks!!!!!!

 – About 3 months ago.

God help you if you live in Connecticut and have Vantage!!! Shit's expensive as f%@k...

God help you if you live in Connecticut and have Vantage!!! Shit's expensive as f%@k

 – About 3 months ago.

I LOVE THIS COMPANY!!!!!! :)...

I LOVE THIS COMPANY!!!!!! :)

 – About 3 months ago.

WTF is it with this site, why am I always listed as being from Canada? I live in the USA! ...

WTF is it with this site, why am I always listed as being from Canada? I live in the USA!

 – About 3 months ago.

why is the dog shite of a company still in business? They are the ABSOLUTE WORST! Answer...little to no competition in many places including mine. I may as well be on dial-up with the performance I...

why is the dog shite of a company still in business? They are the ABSOLUTE WORST! Answer...little to no competition in many places including mine. I may as well be on dial-up with the performance I received from these a$$holes.

 – About 3 months ago.

I'm getting so sick of Frontier ,our service crashes every time there is a storm,or as soon as school kids get home our system is out. I've been told that we live in a high service area so I...

I'm getting so sick of Frontier ,our service crashes every time there is a storm,or as soon as school kids get home our system is out. I've been told that we live in a high service area so I told them their system is way out of date and they quoted me a certain speed which we never get. I have gone through 3 modems last year and had a new line put in front our home to the box 1 block away

 – About 3 months ago.

Frontier is the worst service that I have ever dealt with. What is sad is that no one in that company cares about any of these thousands of complaints....

Frontier is the worst service that I have ever dealt with. What is sad is that no one in that company cares about any of these thousands of complaints.

 – About 3 months ago.

Frontier internet is slow as f%@king f%@k. Barely squeezing out 0.40 Mbps, pings at 200....

f%@k you Frontier...

Frontier internet is slow as f%@king f%@k. Barely squeezing out 0.40 Mbps, pings at 200....

f%@k you Frontier

 – About 3 months ago.

Been trying to upload a 4 minute video for over two hours. Every time it gets up to 75% the internet cuts out and I have start over again....

Been trying to upload a 4 minute video for over two hours. Every time it gets up to 75% the internet cuts out and I have start over again.

 – About 3 months ago.

Frontier sucks! Spotty service, poor bandwidth and constantly dropping out....

Frontier sucks! Spotty service, poor bandwidth and constantly dropping out.

 – About 3 months ago.

Another week trying to get phone to ring. Told by CS rep after being transferred that it would be repaired in 24 hours without someone coming out, as problem is not at home. Problem not fixed yet...

Another week trying to get phone to ring. Told by CS rep after being transferred that it would be repaired in 24 hours without someone coming out, as problem is not at home. Problem not fixed yet again! Allegedly the last female CS was in Tampa with over 26 years experience of assisting customers. Right!!! Looking forward to having the Fios side of frontier being bought up by Google in November when they go bankrupt. Look at FTR on the NYSE about 1.85 a share. PITIFUL. I am in California, southern and not OTTAWA. Time to contact the FCC!

 – About 3 months ago.

Internet has been shit for months every time I call CS it magically works on their own speed test site. Yesterday I called frontier for bad Internet connection because it's to slow to do speed...

Internet has been shit for months every time I call CS it magically works on their own speed test site. Yesterday I called frontier for bad Internet connection because it's to slow to do speed test. I get told a ticket has been entered?!? Only the hundredth one. f%@k these c*nts

 – About 3 months ago.

These idiot's have no idea what they are doing. Over 1 year of horrible service it still continues. Talk to a CS rep in Texas (male) who does NOT know who to call to fix my problem of having...

These idiot's have no idea what they are doing. Over 1 year of horrible service it still continues. Talk to a CS rep in Texas (male) who does NOT know who to call to fix my problem of having voicemail turned off over 3 months ago. Seems they do NOT do that, however what they will attempt to do is adjust the amount of rings to access that feature, this has to be done by provisioning, problem is now they tell me it will be fixed within 8 hours, 2 days later problem still exists, female in Tampa Florida states will be done immediately, so she issues yet again another trouble ticket number with a commitment date of today 5/5/2017. Well in true fashion stupid customer rep she did not do that. What she did was to issue a work order to have a technician come out to fix it, which he can't. I only found out about tech coming out on Monday the 8th. This was found out online at my account dashboard about pending trouble tickets ZERO, and now a tech visit on 5/5 without contacting me. No calls, NO EMAIL no anything. On top of that my FCC complaint that was never acted on by frontier, and was due to be repaired by 5/5/2017 has requested a14 day extension to look into why I am having so many problems here. 1 year and 4 days of service, and a total of 41 trouble tickets. They just don't get it. Hopefully FCC will really nail these idiots in the pocketbook. Their stock is now in the "pink sheets" of the NYSE. Bankruptcy around the corner perhaps in October. Their stock is a sell and don't buy now! Hopefully Google will take over the Fios side of frontier. ATT doesn't want it, Verizon doesn't want it back either. Yes indeed Frontier sucks. PS. If you turn off a feature on the TV side of fios, don't be surprised if they keep on billing you for at least another month. They did that to me also.

 – About 4 months ago.

Internet drops out completely every 5-7 minutes and then slowly picks back up again. Love this local monopoly bullshit. They don't even provide 24 hour service and they're closed on the...

Internet drops out completely every 5-7 minutes and then slowly picks back up again. Love this local monopoly bullshit. They don't even provide 24 hour service and they're closed on the weekend. Someone, come save us! We'll even take Comcast! - New Richmond, Wisconsin

 – About 4 months ago.

Liars, Frontier!!! Said bill would be one price and then bills me twice as much. NO Contracts! LIES! will be 100 dollar to drop service!!! Also scheduled appointment NOBODY Shows up and no call...

Liars, Frontier!!! Said bill would be one price and then bills me twice as much. NO Contracts! LIES! will be 100 dollar to drop service!!! Also scheduled appointment NOBODY Shows up and no call to say why they did not show up.

HORRIBLE HORRIBLE COMPANY!!!!!

 – About 4 months ago.

Frontier is the BIGGEST piece of shit internet. I live in Adams WI. a very small town and they take advantage of that. They raised their price10.00 more in one month but the service is just as bad if...

Frontier is the BIGGEST piece of shit internet. I live in Adams WI. a very small town and they take advantage of that. They raised their price10.00 more in one month but the service is just as bad if not worse. They are slow and almost always I have to re-boot because it freezes. They are putting to many people on their lines and is is slowing things down.

YOU WILL BE VERY SORRY IF YOU GET FRONTIER AS YOUR INTERNET PROVIDER.

I BEG YOU, DO NOT GET FRONTIER FOR ANYTHING THAT HAS TO DO WITH ELECTRICITY.


 – About 4 months ago.

Frontier sucks! they won't fix anything, the upper management
gets rich regardless of how bad they perform, worked for them for 25 year and they booted me for no reason....never give them...

Frontier sucks! they won't fix anything, the upper management
gets rich regardless of how bad they perform, worked for them for 25 year and they booted me for no reason....never give them any money never give them a chance the service is BS. if you have the service try cable or cellular they invest more in looser management than the network...be ware. I am an electrical engineer I Know. LOL

 – About 4 months ago.

I've had Frontier since it was U-verse. Except that when it was U-verse it was a great service. Six months ago my bill started going up in increments that made no sense to anyone including the...

I've had Frontier since it was U-verse. Except that when it was U-verse it was a great service. Six months ago my bill started going up in increments that made no sense to anyone including the so-called customer service line. In 6 months I received six different bills and 6 different promises from six different "professionals". One of them claimed to be a supervisor and even gave me an order number along with the price he assured me would be my new price based on my length of loyalty and the fact that I receive a limited amount of service. After 6 months and not a single matching bill or a single matching promise or a single kept promise I finally gave up and I'm going to go back to Comcast which I left originally to go to U-verse because they were horrible. But thanks to Frontier and its customer service personnel, the definition of horrible has been redefined and the bar has been lowered even further. It's like having to choose the lesser of two evils to get internet or cable in my home. Frontier is dishonest, indifferent, incompetent, and what's amazing, they couldn't care less! It's almost like the guy selling water in the desert... Where else are you gonna go? That's their attitude.

 – About 4 months ago.

How about this past Friday. My mother fell, and broke her hip. She tried to call 911, but the phone wouldnt not work. She had a dial tone with static, and it would not dial out. She laid in the floor...

How about this past Friday. My mother fell, and broke her hip. She tried to call 911, but the phone wouldnt not work. She had a dial tone with static, and it would not dial out. She laid in the floor for 3 hours before I came home to find her passed out from the pain. I am so pissed at this moment.

 – About 4 months ago.

I have been a good paying customer for years. Today my fios phone battery went dead. They said they could mail me one at a cost. I said No, I will be dis connecting service next month. They said...

I have been a good paying customer for years. Today my fios phone battery went dead. They said they could mail me one at a cost. I said No, I will be dis connecting service next month. They said fine. So

 – About 4 months ago.

Frontier told me the cost would be $90 over the phone, add taxes, about $106. The guys shows up. The order is $158!!! Of course I called in. I ended up arguing with multiple people and finally a...

Frontier told me the cost would be $90 over the phone, add taxes, about $106. The guys shows up. The order is $158!!! Of course I called in. I ended up arguing with multiple people and finally a supervisor for about 2 hours!!! What a JOKE of a company! And they could not deliver 75M, only 50M download. Plus the original TV service was supposed to include HBO, SHow, etc. What a scam! I should have known there would be problems though from the start. I called in a few times based on their promotions and the Sales Reps were clueless about what was being promoted. I canceled the order. They wasted my time! Treated me like crap as a customer and lost thousands of dollars in contract. What a bonehead organization.

 – About 4 months ago.

I worked for GTE , Verizon and then Fuctier they fired me over the phone after 20 yrs of service , for taking care of sick family. They are heartless bastards but I am so much happier now that I am...

I worked for GTE , Verizon and then Fuctier they fired me over the phone after 20 yrs of service , for taking care of sick family. They are heartless bastards but I am so much happier now that I am free of that nazi-like regime. Thanks for letting me go I'm actually better for it

 – About 4 months ago.

Internet speed so slooooow today, can't even perform a speed test. I never experienced internet issues like this with Verizon. I have been told by many other Frontier customers that Frontier...

Internet speed so slooooow today, can't even perform a speed test. I never experienced internet issues like this with Verizon. I have been told by many other Frontier customers that Frontier slowed down customer internet speeds to force them to pay up charge in order to increase internet speed.
Today is slowest so far - can't load most pages. Customer service apologizes and then does nothing. I truly believe they don't care - they certainly act that way. Yhey have canned answers and sound like robots.
Guess they figure another customer will move into Tampa Bay and replace me.
I'm cancelling Frontier today - can't take the painfully slow internet any longer.

 – About 4 months ago.

Rented an Oscar-nominated movie. Paid $5.99 for it. Utterly unwatchable. A pixelated mess! Second time this has happened. Horrible. I hate this company. ...

Rented an Oscar-nominated movie. Paid $5.99 for it. Utterly unwatchable. A pixelated mess! Second time this has happened. Horrible. I hate this company.

 – About 4 months ago.

I just want to say that not all Customer Service Reps are terrible. Don't get me wrong, some are horrible and don't care. But there are some reps who try their hardest to assist the customer....

I just want to say that not all Customer Service Reps are terrible. Don't get me wrong, some are horrible and don't care. But there are some reps who try their hardest to assist the customer. But it is kind of hard to assist a customer who instantly starts cussing and yelling. If some people could be civil then maybe you wouldn't get shitty customer service. Now I am not saying that the service (internet, tv, and phone) are good. But some of the customer service reps are tired of hearing people call us "bitch, dumbass, f%@ker, etc". It is not a customer service reps fault that the technician doesn't show on time or that the service sucks. Reps are given a time frame, we do not get to choose. And when you call in, cussing hell off hinges, then we do not feel like we should assist you; no matter the problem. Every telecommunications service has sucky days. BEFORE YOU CALL, IN WANTING TO FLIP SHIT, THINK LIKE A CIVIL PERSON.

 – About 4 months ago.

Try Frontier at Rio Vista, Ca. keep losing my ipad off one day 3 days later on. code l0EMB....

Try Frontier at Rio Vista, Ca. keep losing my ipad off one day 3 days later on. code l0EMB.

 – About 4 months ago.

DON"T MAKE THE MISTAKE OF SWITCHING TO THIS COMPANY!!!

I agreed to pay $55.90 per month for phone and internet via recorded contract like they do and it magically went up to $72.69. ...

DON"T MAKE THE MISTAKE OF SWITCHING TO THIS COMPANY!!!

I agreed to pay $55.90 per month for phone and internet via recorded contract like they do and it magically went up to $72.69. I called them five separate times to discuss the issue where I was placed on hold for over 45 minutes only to then be told a supervisor would call me back within 24hours all five time to no avail. We had frontier for three months and that was three months too long. We realized the best thing to do is turn off their service and return their equipment. NEVER AGAIN EVEN FREE!!!

 – About 4 months ago.

Frontier really does suck.....all i can say it does suck to be customer. I pay for broadband service which I did not even know was 1.0 Mb download and 764k upload. for my 2 years of being a loyal...

Frontier really does suck.....all i can say it does suck to be customer. I pay for broadband service which I did not even know was 1.0 Mb download and 764k upload. for my 2 years of being a loyal customer and paying $70.00 plus per month it only dawned on me to check what I was paying for. I feel like such a jackass. I get faster speeds thru verizon my cell phone company than I get for my broadband package. At this point I dont know who sucks more....Frontier or me.

 – About 4 months ago.

We're Nazis. f%@k that nigger Obama!...

We're Nazis. f%@k that nigger Obama!

 – About 4 months ago.

Adolf Hitler was black....

Adolf Hitler was black.

 – About 4 months ago.

Frontier communications currently trading at USD1.90 a share is approaching being delisted and will soon be relegated to a penny stock or as better known as the pink sheets. Their upcoming meeting...

Frontier communications currently trading at USD1.90 a share is approaching being delisted and will soon be relegated to a penny stock or as better known as the pink sheets. Their upcoming meeting involving stock split will bring about pure havoc to this company and their unsustainable dividend will continue to decimate their financial outlook. I find that frontier communications to be a total disgrace when it comes to a telecommunications company and the fact that the Department of Justice in the United States allowed such a deal to go through. Now we have the possibility of AT&T disposing of their copper assets in the state of Illinois and there are massive complaints about such actions would frontier be that stupid to go ahead and try and make a play. The AT&T copper assets state of Illinois or is it Indiana? It really does not matter fact that these large telecommunications companies and the minor players such as frontier only goes to show you that the original breakup Ma bell system has become an ultimate disaster. I feel that frontier communications days are truly numbered and after their Board of Directors/shareholders meeting that the CEO and the COO and the CFO oh will be replaced no matter what. Add to the fact that their incompetency is second to none only speaks volumes of the attitude that corporate in Connecticut takes towards its customer base. I also happen to find it highly insulting that every month I receive a life insurance marketing piece. Never in my entire years of being a customer of Verizon did I ever once received a marketing piece involving life insurance. That is both an insult and injury that can never be dismissed. I am hoping that Spectrum or Comcast or one of the other senior major players in the telecom/cable industry comes forward with a USD3 billion deal to buy these people out once and for all.

 – About 4 months ago.

Frontier Communications is the worst cable/internet company I have ever had to deal with. I called today because I just couldn't take it anymore with the internet not EVER WORKING PROPERLY and my...

Frontier Communications is the worst cable/internet company I have ever had to deal with. I called today because I just couldn't take it anymore with the internet not EVER WORKING PROPERLY and my family and I having to use our cell phones (which are thank god still Verizon) to get on the internet, my cable/TV just switching off stating it is doing whatever the hell it's doing, etc..... I spoke to a customer service rep. and of course surprise we accidently got disconnected, of course on their end. So I give this clown the benefit of the doubt to see if he would call back, AHHHHHHHH no he doesn't, and I waited for 15 minutes.
Call back again and go through the same, what's your name, phone number, blah blah blah. This next nimrod tells me to unplug my computer which I didn't, and he does some rebooting crap and yes my internet is working again, but for how long. He tells me if the problem keeps happening call back and we will go from there. I told him the next problem I have will be to cancel the WORST CABLE COMPANY ON THE FACE OF THE EARTH!!!!!!!!
This company is heading down the road of getting many folks that will cancel on them, are they stupid, this switch from Verizon to this crappy company .happened like a year ago and the problem is getting worse. They know this crap is happening because I have read so many complaints about them on the internet, oh yeah when I can actually get on the internet. Hello Frontier get a clue nimrods!!!!

 – About 4 months ago.

We've been without landline service for over two weeks. This is for a business account and also a residence account. I filed a repair ticket two weeks ago. All Frontier will tell me is that this...

We've been without landline service for over two weeks. This is for a business account and also a residence account. I filed a repair ticket two weeks ago. All Frontier will tell me is that this is a "common cause" meaning that there are other people with the same problem. Oh yes, they also tell me there is no estimate for when repairs will be made. You would think we had experienced some sort of natural disaster, but no, phones just quit working.

Horrible service like this is typical of a third world country. Frontier Communications is a public utility with no competition. It is obvious to me that those who run this company do NOT care about providing good service to the public, because if they did, they would not allow a company to operate like this. Here are the board of directors... http://investor.frontier.com/directors.cfm

Daniel J. McCarthy (Daniel.McCarthy@ftr.com) is President and CEO of Frontier Communications. His total compensation in 2016 was $5.4 million. Either he doesn't care for his customer base or he has no power to implement change. Which is it?

 – About 4 months ago.

Had DSL and phone with Frontier in Wisconsin. Confirmed with them that I could maintain my DSL if I ported out my phone number. I ported my phone to MagicJack, at which time Frontier immediately...

Had DSL and phone with Frontier in Wisconsin. Confirmed with them that I could maintain my DSL if I ported out my phone number. I ported my phone to MagicJack, at which time Frontier immediately killed my DSL.

Called them immediately (by cell) to tell them to reconnect the DSL, and they confirmed my rate for just DSL, assigned me a new account number, and PROMISED the connection would be restored by midnight. Ten days later, 15 phone calls, failed router claims, etc..., still no internet.

One would think they are defying federal law requiring unbundled services.

 – About 4 months ago.

Hey MN know the feeling been paying for 6 and getting two for three years at least now that I don't get my $ 5.00's off for new account my net don't go out once a month or weekly come to...

Hey MN know the feeling been paying for 6 and getting two for three years at least now that I don't get my $ 5.00's off for new account my net don't go out once a month or weekly come to think about that since my bill went up I have had no problems. Go figure?

 – About 4 months ago.

Recently had a service call to fix a broken line from the street. They uploaded new firmware to my DVR that crippled it and only allowed 2 HD stations to be recorded at once, where as I could do 4...

Recently had a service call to fix a broken line from the street. They uploaded new firmware to my DVR that crippled it and only allowed 2 HD stations to be recorded at once, where as I could do 4 prior to the service call. They said that they could not help me because that was a feature I had when I was an ATT customer. Switching providers. Cheaper anyway, and I get the service I want. Besides, sick of rebooting my router every week.

How is it that a service I had 2 days ago is no longer available? Crooks. Especially when I see better service is cheaper!

When I told them I would switch providers, the only response was "Anything else I can help with?"

 – About 4 months ago.

Frontier has to have the worse internet service on the planet. Ever since Frontier purchased Verizon my internet service has gone down hill. Most of the time I can't log in or if I sending a...

Frontier has to have the worse internet service on the planet. Ever since Frontier purchased Verizon my internet service has gone down hill. Most of the time I can't log in or if I sending a message my computer just stops working while it is waiting on the Frontier Internet. There are way too many people on the internet service and Frontier has done nothing to fix the problem. Frontier should be ashamed of itself for ripping off their customers like they are doing.

 – About 4 months ago.

I have been paying for "Up to 6 MBS" from Frontier ever since we moved to a rural setting. They are the only game in town besides satellite. About a year and a half ago, our service slowed...

I have been paying for "Up to 6 MBS" from Frontier ever since we moved to a rural setting. They are the only game in town besides satellite. About a year and a half ago, our service slowed noticeably, and a number of technicians came out over the next couple months. Finally one of them told me that there was nothing wrong with any of the infrastructure except that Frontier had sold more service than it would support. After some months, service was back to normal.

Then last July the service started to slow down again. This time I started checking the actual download speed. In the evening (when everyone is apparently online) it is typically about 0.3 MBS - that is point-3, not 3.0. I have checked it more than a few times at about 0.18 MBS. We are about 9 months into this fiasco now. (Forget about Netflicks, Youtube or a Facebook video) Calls to Frontier have cost me a lot of time. Technicians have been scheduled to come out 6 times since July and have been no- shows every time. I once had a local manager (of the technicians) call and leave a message explaining that there was nothing they could do because (similar to what the previous tech had admitted) Frontier was supposed to upgrade their infrastructure last fall, but had not done it.

Beginning about last September I began calling every couple months to get a credit on our account for the slow service. I was successful, but it is time consuming. Yesterday my wife called to do the same, and the service rep also admitted to the same problem. The solution she offered is a one time purchase of a $70 “magic box” of some kind that will somehow get the speed of our service up to what it’s supposed to be (presumably by slowing everyone else’s speed a bit – after all, if it’s a problem of too many accounts on a limited amount of infrastructure, then my increased speed has to come from somewhere). The natural question is, if there is a fix, how can you charge for the fix that will only bring me up to the speed I already pay for? Apparently questions regarding morality are above their pay grade.

The other question I have is this: why has no slightly imbalanced person been driven over the edge by Frontier and sought revenge? I would never advocate that myself, because I expect that about any time now God will send a couple lightning bolts to the appropriate party; After all “thou shalt not steal” is still right there in Exodus 20.

 – About 4 months ago.

After being told three times that I had no early termination fee and canceling my frontier service I am now being told I owe her $223 termination fee. They are sending it to collections. Help!...

After being told three times that I had no early termination fee and canceling my frontier service I am now being told I owe her $223 termination fee. They are sending it to collections. Help!

 – About 4 months ago.

Where can I sign up to join a class action lawsuit?...

Where can I sign up to join a class action lawsuit?

 – About 4 months ago.

Where can I sign up to join a class action lawsuit?...

Where can I sign up to join a class action lawsuit?

 – About 4 months ago.

frontier really does suck it took them 3 weeks just to get a modem to my house after we paid for it and claimed speeds that really are not there, we were lied to by a customer representative about a...

frontier really does suck it took them 3 weeks just to get a modem to my house after we paid for it and claimed speeds that really are not there, we were lied to by a customer representative about a lot of things over the phone and we actually had to drive 45 minutes out to the mailing store because they could not even find our house we had to pick it up, they kept sending it to the wrong address and once we got the modem ive never seen the slowest and shittiest internet ive ever had, it drops its connection almost 10 times a day and just about under a megabyte download speed, ive never had suck a horrible experience with a company and if you're reading this planning on going to frontier, don't.

 – About 4 months ago.

Adding onto my previous comment, most of the calls I got were from the following cities in California:

Ontario (not Canada), Rancho Cucamonga, Los Angeles, Oxnard, Hemet.

Adding onto my previous comment, most of the calls I got were from the following cities in California:

Ontario (not Canada), Rancho Cucamonga, Los Angeles, Oxnard, Hemet.

Florida? Sarasota, Bradenton, and New Port Richey.

Texas? Irving and Plano.

 – About 4 months ago.

As someone who worked for Frontier, mostly because it was the highest paying job in my area and I got tired of low end, crap jobs at...idk, the local Little Caesars? I agree with all of you. I mean...

As someone who worked for Frontier, mostly because it was the highest paying job in my area and I got tired of low end, crap jobs at...idk, the local Little Caesars? I agree with all of you. I mean who the f....designs a software that can only handle 1 order at a time per customer, screws the bill up if an agent makes a mistake, and schedules technicians wayyy too late?!! Not to mention, every time I got a call, it was always from California (or Texas) usually regarding that Verizon thing like ever since that buyout, people have been calling in like crazy like I've seen bills that are $1,500 total not joking (but they're usually around 4 or 500) okay guys who work there or at least run the computers I have a few suggestions. One, hire better programmers that know what the hell "Multithreading" is. Two, there are always problems about Technicians, maybe hire more? Three, people are always saying "Oh I'm gonna switch to X" (it's usually Spectrum or Xfinity) because they get a price that's significantly lower and no matter how hard an agent tries, it's almost never under $100 a month even with special codes meanwhile I'm hearing people like "Oh X Y and Z charges $60 or $80 for the same crap" well good for them I can't have any say on what to charge, I'm not the guy in the office smoking his giant fat cigar enjoying his or her closely guarded benefits of American capitalism who decides what the hell to charge? I wouldn't care if I had to pay $120 something before taxes, as long as the service worked, was fast, no problems but that's just my case people want better prices and better service reliability. Everybody and your brother who lives in either California, Texas, and Florida....I feel sorry for you.

 – About 4 months ago.

FYI-my post says Ontario, Canada but I'm in Ontario, CA-it looks like there are several posts from Ontario...

FYI-my post says Ontario, Canada but I'm in Ontario, CA-it looks like there are several posts from Ontario

 – About 4 months ago.

I have the worst service possible with Frontier. The Fios does not work, I upgraded to 150/150 and service sucks. Continually I lose service or the service is just extremely slow. I have called over...

I have the worst service possible with Frontier. The Fios does not work, I upgraded to 150/150 and service sucks. Continually I lose service or the service is just extremely slow. I have called over and over. They tell me to do the same stuff over and over like that is going to change anything. They have replaced both the modem and the equipment in the garage 3 times and yet nothing gets better. I ask to have my call escalated to a manager and he does nothing. I don't understand how a company can run like this.

 – About 4 months ago.

I would write at length about the problems I've been having with both Frontier phone and internet service but after spending hours on the phone, staying at home waiting for technicians who never...

I would write at length about the problems I've been having with both Frontier phone and internet service but after spending hours on the phone, staying at home waiting for technicians who never show up and speaking to well over a dozen people, I don't feel like taking the time to describe my experience in detail while waiting for the slow internet connection to catch up with my entry.

 – About 4 months ago.

We're on our third service call trying to get a new modem. Each time they say "we don't see an order for a new modem was ever placed". And apparently, we live in a high volume area -...

We're on our third service call trying to get a new modem. Each time they say "we don't see an order for a new modem was ever placed". And apparently, we live in a high volume area - in the middle of the countryside with only two houses close enough to be considered neighbors. As soon as Comcast gets out here, we're switching the second we hear about it.

 – About 4 months ago.

I made a petition. I don't know what else to do and read if you can get loud enough something might change. This is the only internet provider at my home (middle of nowhere) and I'm STUCK with...

I made a petition. I don't know what else to do and read if you can get loud enough something might change. This is the only internet provider at my home (middle of nowhere) and I'm STUCK with them. If you copy and paste the link it'll take you to change.org to sign the petition and change.org will forward it to the president and Vice President of frontier with enough signatures. I'm also hoping that with a good amount of signatures I can get it on the news.
https://www.change.org/p/frontier-communications-force-frontier-communications-to-hire-better-customer-service-reps?recruiter=709900526&utm_source=share_petition&utm_medium=copylink

 – About 4 months ago.

https://www.change.org/p/frontier-communications-force-frontier-communications-to-hire-better-customer-service-reps?recruiter=709900526&utm_source=share_petition&utm_medium=copylink

...

https://www.change.org/p/frontier-communications-force-frontier-communications-to-hire-better-customer-service-reps?recruiter=709900526&utm_source=share_petition&utm_medium=copylink

 – About 4 months ago.

They are awful, I am constantly having crappy service and customer service who have know idea what is going on with that company.I want out of a contract I did with them . I went up with my service. I...

They are awful, I am constantly having crappy service and customer service who have know idea what is going on with that company.I want out of a contract I did with them . I went up with my service. I have never dislike a company like I do them. Why are they still in business?

 – About 4 months ago.

Our service has NOT worked properly since Frontier took over FiOS. Better yet, they don't care about their customers. I was FINALLY getting help (so I thought) through the presidents office. She...

Our service has NOT worked properly since Frontier took over FiOS. Better yet, they don't care about their customers. I was FINALLY getting help (so I thought) through the presidents office. She said our problem was antiquated boxes. The tech they sent out said these are exactly the same boxes. So why do I pay for Dvr service when they switch our boxes every other month. Giving us NO WAY to save our shows. >.

 – About 4 months ago.

no customer service. money wasted. time wasted. ...

no customer service. money wasted. time wasted.

 – About 4 months ago.

Frontier sucks so much all I ever get is like 3 megabits per second and I think that the reason they so much is so you call their customer service so they can say themselves "reliable"....

Frontier sucks so much all I ever get is like 3 megabits per second and I think that the reason they so much is so you call their customer service so they can say themselves "reliable".

 – About 4 months ago.

Keemstar sucks...

Keemstar sucks

 – About 4 months ago.

@keemstar sucks...

@keemstar sucks

 – About 4 months ago.

Just realized these comments automatically go onto twitter... follow @benjamin_tsb!...

Just realized these comments automatically go onto twitter... follow @benjamin_tsb!

 – About 4 months ago.

Our internet constantly gets slower everyday!...

Our internet constantly gets slower everyday!

 – About 4 months ago.

My phone-internet and cable bill went up from $112 to $152, so we decided to drop cable and phone and just keep internet for about $54. We cancelled on March 26, the service was disconnected on April...

My phone-internet and cable bill went up from $112 to $152, so we decided to drop cable and phone and just keep internet for about $54. We cancelled on March 26, the service was disconnected on April 5th, our billing cycle goes from the 7th to the 6th of the following month, and we just got a bill charging us for a full month (from April 7th to May 6th) for cable that we are not getting anymore, when we called customer service their answer was that they were charging us for a day of cable (not the case because they disconnected on April 5th), and we were told that we had to pay and that we would get a credit in the next bill, how frustrating that they are charging for services that we are not receiving!!

 – About 4 months ago.

I spent 19 HOURS on the phone with customer service and no one was able to get my long distance installed on my residential phone line. They don't care about their customers, and their scripts...

I spent 19 HOURS on the phone with customer service and no one was able to get my long distance installed on my residential phone line. They don't care about their customers, and their scripts and transfer protocal insures that your issues are not resovled and that no one in customer service is accountable :(

 – About 4 months ago.

Know body knows how to fix it, that's all I get every time I call. They have the service address incorrect from the billing address where we live, so if the people living at listed service...

Know body knows how to fix it, that's all I get every time I call. They have the service address incorrect from the billing address where we live, so if the people living at listed service address discontinue the service, we could lose our phone and DSL service because the original phone company in 1995 did wrong. And good old Frontier can't correct it, just keep getting a run around. Also going from Verizon landlines to Frontier, I really thought things wouldn't get worse, but maybe get better because Frontier is using all of Verizon in place equipment, so it shouldn't get worse, oh was I wrong. The DSL is all over the place now, just not reliable when I need it.

I HATE FRONTIER

 – About 4 months ago.

I bet Frontier spends a lot of money to pay customer service, because people like me keep on calling them, since nothing ever goes right. I have no complaints about representatives, they are all...

I bet Frontier spends a lot of money to pay customer service, because people like me keep on calling them, since nothing ever goes right. I have no complaints about representatives, they are all trying to be helpful and ALL of them hear me, and end up fixing my problem at the end of a 40 min call. I always say "Thank you" at the end of the call... and receive the wrong bill next month again, most of the time even higher than the previous one.
What on Earth is wrong with that company? Anybody knows a viable alternative in California?

 – About 4 months ago.

Frontier is a nightmare. I have spent over 24 hours on the phone trying to fix their error. It keeps getting worse and now I'm being charged double. They can't fix it. I remove my phone...

Frontier is a nightmare. I have spent over 24 hours on the phone trying to fix their error. It keeps getting worse and now I'm being charged double. They can't fix it. I remove my phone service and now my bill increased. What are my options?

 – About 4 months ago.

Frontier SUCKS! There customer service is awful!! I DID NOT sign up for service with frontier, I signed with Verizon and had I know it woukd change to frontier, I would have gone with ANY other...

Frontier SUCKS! There customer service is awful!! I DID NOT sign up for service with frontier, I signed with Verizon and had I know it woukd change to frontier, I would have gone with ANY other service provider. Frontier sucks!

 – About 4 months ago.

ZBKJC
Frontier does it wrong again,
they have lost payments.
each month because i pay the same amount monthly....Frontiers failings are end less...So i had to waste my time to...

ZBKJC
Frontier does it wrong again,
they have lost payments.
each month because i pay the same amount monthly....Frontiers failings are end less...So i had to waste my time to fix their F??? UPs..
We need a law change...frontier should pay us for wasting our time.
Notice they are able to send a late payment and add to our bill....Frontier must go away!!!
Blake

 – About 4 months ago.

Frontier communications left me without internet service for over a week and when I cancelled service they had the nerve to charge me a cancellation fee. When I did not pay this fee they hurt my...

Frontier communications left me without internet service for over a week and when I cancelled service they had the nerve to charge me a cancellation fee. When I did not pay this fee they hurt my credit rating. Stay away from these people, the skills of their employees are poor (they couldn't fix my simple internet service), their customer service team is rude an unprepared and their business practices are shady and unethical.

 – About 4 months ago.

Nothing but Morons working for this poor preforming company, soon to out of business.
Called executive offices to lower my bill, how simple can this be. All I wanted was to LOWER internet speed...

Nothing but Morons working for this poor preforming company, soon to out of business.
Called executive offices to lower my bill, how simple can this be. All I wanted was to LOWER internet speed from 75/75 which since the took over a year ago to 50/50. Along with that told them to change programming removing the extreme package and take the one below it, saving $$$
Now them, after attempting to log on to my account after 8 tries, constantly being told that I could not do that, I could either wait and keep trying, or call back later, or better yet call customer service. Ha ha Ha ha Ha ha, better yet use chat support, and talk to someone outside of the USA. Remember the Philippines, Tijuana, etc?
Hell no. I was born during the day, NOT YESTERDAY!!!
Try #9 finally got through to my account, now they are charging me DOUBLE.
Nothing surprises me about these idiots.
BTW, these "so called" employees working for the president of this company are working out of their homes. They answer the phone Office of the President, Daniel McCarthy. Time to file with the FCC again!
My IP address still states Ottawa Canada. I am in Southern California. By the time they get their act together, hopefully they will sell it off to possibly GOOGLE, SPECTRUM or ATT. I am betting ATT or GOOGLE. Any takers?

 – About 4 months ago.

Yes, Frontier Sucks. This is the worst ISP provider I have ever experienced. It seems they are trying to make as much from ads as they are stealing from customers for abominable service. If you...

Yes, Frontier Sucks. This is the worst ISP provider I have ever experienced. It seems they are trying to make as much from ads as they are stealing from customers for abominable service. If you have a choice, try if at all possible to find a company who gives a damn, because Frontier does not!

 – About 4 months ago.

I must have the wrong Frontier, because in my case, their service has been excellent. I have had them ever since AT&T sold their land line buesiness in CT to Frontier. In the 3 years I have been...

I must have the wrong Frontier, because in my case, their service has been excellent. I have had them ever since AT&T sold their land line buesiness in CT to Frontier. In the 3 years I have been their customer, I have had only one small period (1 Hour) where I didn't have service. Download and upload speeds are constant unlike cable where they vary depending how many customers are on line. When I 54had a service request, service was here the next morning.

 – About 4 months ago.

Called Verizon to see if FIOS was available in my area. It was not. They connected me to a 3rd party that was excited to let me know about a great bundle deal that included telephone, internet, and...

Called Verizon to see if FIOS was available in my area. It was not. They connected me to a 3rd party that was excited to let me know about a great bundle deal that included telephone, internet, and DIRECTV for $89.98 (after tax). They said i was going to get only ONE BILL. I was stoked! 3 weeks later I still do not have my equipment so I call in and found out that FRONTIER AND DIRECTV do NOT BUNDLE together and neither Frontier or Direct TV had any idea who the 3 party that signed me up for this non-existent package deal.

I get TWO BILLS totaling $130 and change each month. First bill from frontier was $175.42 due to charges they said I wasn't going to incur due to a special promotion.

I've spend 3+ hours on the phone with Frontier to no avail.

I never thought i would say because i didn't believe companies this size could get any worse but........ FRONTIER IS WORSE THAN COMCAST.

Congratulations Frontier! You have surpassed America's previously most hated telecom company and by a long shot.

Did i mention 75% of their customer service reps are insufferable C#!@S!!!

 – About 4 months ago.

Internet service went out on 4/4. The soonest they can dispatch a tech is 4/10. Down for 6 days is completely unacceptable. Will be making a change very soon....

Internet service went out on 4/4. The soonest they can dispatch a tech is 4/10. Down for 6 days is completely unacceptable. Will be making a change very soon.

 – About 5 months ago.

Frontier going down the toilet. Dun and Bradstreet have downgraded them to a SELL and not BUY. Maybe one of the trumps can do something. Seems they were in a meeting the other day along with many...

Frontier going down the toilet. Dun and Bradstreet have downgraded them to a SELL and not BUY. Maybe one of the trumps can do something. Seems they were in a meeting the other day along with many other large businesses. Fios is on the way out!!!!! They need to be bought out by someone that cares about customer service, just like ATT, GOOGLE, SPECTRUM.

 – About 5 months ago.

1 year anniversary of these morons at frontier taking over Verizon that they were NO WHERE ready for it. After 1 year, 10 trouble tickets, all equipment changed including 2 routers, 2 ONT's,...

1 year anniversary of these morons at frontier taking over Verizon that they were NO WHERE ready for it. After 1 year, 10 trouble tickets, all equipment changed including 2 routers, 2 ONT's, service drop. Numerous real employees and contractors coming to my home. Dozens of hours on the phone with inept customer service reps, over 2 dozen alleged "managers" right, calls to "office of the president, dan McCarthy, calls to local mayors and what do I get? my caller ID still down, internet speed very iffy, adjustments made to my bill for poor service for 5 months in a row, given showtime for 6 months to make me feel better, then they start charging me for it. Bimbo in management states that I am on a promotional for showtime. NOT!!!
3 cell phone numbers of employees given to me in past to call them when I have a problem have been disconnected. Have filed another case with the FCC. Let frontier deal with them...they must really enjoy these fined levied against them. THOUSANDS of dollars! Stock falling fast, soon to be a penny stock, that will lead to bankruptcy!!!!

 – About 5 months ago.

Ugh! Why did Verizon have to sell their internet services to Frontier. I'm on DSL and compared to Frontier's DSL services, Verizon was better in comparison. Can't stream anything about...

Ugh! Why did Verizon have to sell their internet services to Frontier. I'm on DSL and compared to Frontier's DSL services, Verizon was better in comparison. Can't stream anything about 360p and getting serious lag when online gaming. And just about a month ago, I called a repair technician to fix our line, because it has been slow for about a week and he tells us, that Frontier downgraded us. My family is now suffering at a 2-4mbps connection. So far I've also had only 1 rude customer service agent as she kept me on hold for an hour. I really want to switch to Spectrum and it is available for service at my apartment, except there is no coaxial outlet.

 – About 5 months ago.

is...

is

 – About 5 months ago.

Unfortunately, it is not likely that your situations will improve. As a former manager with Frontier, I sincerely apologize for all of the crud that the customers have been and continue to be put...

Unfortunately, it is not likely that your situations will improve. As a former manager with Frontier, I sincerely apologize for all of the crud that the customers have been and continue to be put through. It is a shameful, disheartening situation. The customers deserve so much better than what they are getting. And one more thing, Frontier is no longer 100% U.S. based. They now have centers in the Philippines and Columbia.

 – About 5 months ago.

After I closed my account with frontier. And after I returned all the equipment. They continued to charge me for two more months. Since then, I've spent 5 hours on the phone with their customer...

After I closed my account with frontier. And after I returned all the equipment. They continued to charge me for two more months. Since then, I've spent 5 hours on the phone with their customer service. And they refuse to make the false charges go away. Now I owe them $200 for nothing.

 – About 5 months ago.

Frontier too over Verizon in our area. Since the take over my bill has never been right our service has been the worst. This company definitely ranks as the worst in the nation. Today i signed up to...

Frontier too over Verizon in our area. Since the take over my bill has never been right our service has been the worst. This company definitely ranks as the worst in the nation. Today i signed up to switch to spectrum and as of this week i have done with Frontier. Not that they care anyway.

 – About 5 months ago.

Frontier is the worst company ever!!!! Please never never never go to frontier if you want decent connection to anything trust me!!!!...

Frontier is the worst company ever!!!! Please never never never go to frontier if you want decent connection to anything trust me!!!!

 – About 5 months ago.

OMG! I was surprised! They told me it doesn't any cost upgrading hi speed internet. But they charge me about $200! And I called customer service why did I get charged so much? They told me u have...

OMG! I was surprised! They told me it doesn't any cost upgrading hi speed internet. But they charge me about $200! And I called customer service why did I get charged so much? They told me u have to pay installation fee.why do I have to do that rite? Then they said if I don't pay I'm gonna get charge more! So I just paid cuz I didn't want pay more. Yesterday I got $100 credit. Really? I'm still not happy with this situation but I thought they just rip off customer forever!

 – About 5 months ago.

Frontier Communications as of 3/31/2017 has a 46% of going bankrupt real soon. Their stocks just above being called a penny stock. They will be gone in a very short time. Spectrum and ATT looking at...

Frontier Communications as of 3/31/2017 has a 46% of going bankrupt real soon. Their stocks just above being called a penny stock. They will be gone in a very short time. Spectrum and ATT looking at Fios fiber side. It can only get better with ATT. Spectrum has its own problems, but not even close to Frontiers problems.
Would be interesting if new Google fiber takes over as fiber in place now with what Frontier took over from Verizon.
One can only pray this happens. Frontier tells more lies than TRUMP!

 – About 5 months ago.

I also live in Watertown Twnsp, MN. The internet speed is so slow I have trouble streaming movies. Frontier laid fiber optic cable about 10 years ago along the road and the never did anything about...

I also live in Watertown Twnsp, MN. The internet speed is so slow I have trouble streaming movies. Frontier laid fiber optic cable about 10 years ago along the road and the never did anything about it. Good satellite is expensive but what good is Frontier if it doesn't keep up with the modern world?

 – About 5 months ago.

Raising internet rates every month while our service continues to decline and get worse and worse. Good luck getting anyone on the phone that knows anything.... keep finding random charges on my...

Raising internet rates every month while our service continues to decline and get worse and worse. Good luck getting anyone on the phone that knows anything.... keep finding random charges on my account. Reporting this company to the Better Business Bureau.

Frontier uses TrustPilot website reviews on their home page.... saying they got 9 out of 10 stars..... complete bs. Write a real review here:

https://www.trustpilot.com/review/frontierinternet.com

 – About 5 months ago.

EVERYONE NEEDS TO GO TO THE BETTER BUSINESS BUREAU AND REPORT THESE ISSUES WITH FRONTIER!!!!!

This company does not deserve to be in business the way they treat customers and the...

EVERYONE NEEDS TO GO TO THE BETTER BUSINESS BUREAU AND REPORT THESE ISSUES WITH FRONTIER!!!!!

This company does not deserve to be in business the way they treat customers and the incredibly shotty service they are providing. I have had nothing but issues since having frontier. What started out as great service for the initial sign up period, quickly went to crap. I have no option to upgrade due to my area and it's constantly going out. Customer service jerks you around and is completely ignorant of how to fix an issue.

 – About 5 months ago.

The worst customer service ever! Do not like Frontier at all. I was a Verizon Fios customer for as long as I can remember and now that Frontier has taken over, product and service has gone to s--t ! I...

The worst customer service ever! Do not like Frontier at all. I was a Verizon Fios customer for as long as I can remember and now that Frontier has taken over, product and service has gone to s--t ! I will be canceling ASAP. Tried to give them a chance to work through the transition, but enough is enough. Good luck to them.

 – About 5 months ago.

I f*cking hate Frontier! I thought AT&T was bad, but this company is that absolute worst. Living in a rural area, we have 2 options for internet. Frontier or satellite. Frontier charges ridiculous...

I f*cking hate Frontier! I thought AT&T was bad, but this company is that absolute worst. Living in a rural area, we have 2 options for internet. Frontier or satellite. Frontier charges ridiculous rates, promising UP TO 6MBPS.... and we've never gotten more than TWO! TWOOOOO MEGABITES PER SECOND! Do you know how slow that is!? Our internet goes out multiple times a month! I'm constantly calling customer service and some kind of issue which they RARELY even solve, because no one who works their receives proper training to actually deal with issues that come up. And when you are forced to make the dreadful call to customer service, get ready to have at least an hour of your life sucked away waiting on hold or being transferred to multiple people. I've never had so many issues with a company than with frontier and they know they have you because you have no other options.

I'm waiting on a movie I rented through itunes to download (only have 24 hrs to watch it) and after 4 hours of waiting, it still says I have another 5 hours. ABSOLUTELY RIDICULOUS!!!!! Less than 2gb movie, taking almost 10 hours.

 – About 5 months ago.

Frontier charges the highest monthly rates ($50/month) for the slowest Internet speed (up to 6Mbps, which I rarely achieve). My friends live 10 min away, pay less per month, and have 10x the speed. ...

Frontier charges the highest monthly rates ($50/month) for the slowest Internet speed (up to 6Mbps, which I rarely achieve). My friends live 10 min away, pay less per month, and have 10x the speed. Frontier shouldn't even be in business.

 – About 5 months ago.

Well, where to start? We moved into a new home around the corner from our previous. Old home had Fios, new home had Fios. Placed the move order over a week in advance. Was given a Saturday window...

Well, where to start? We moved into a new home around the corner from our previous. Old home had Fios, new home had Fios. Placed the move order over a week in advance. Was given a Saturday window of, get this, between 8am and 5pm. Nothing like sitting around waiting on them all day. Called at 3:00 because I had not heard anything. Was assured I was on the schedule. Called again at 4:00, same answer. Called yet again at 5:30 and was informed that the order was keyed to the neighbors address and that a new order had to be placed and that the earliest would be the following Wednesday. Ugggggg. I work from home so that meant no Internet; and it was their mistake. See, they re-keyed the order (no idea why) and mis-typed the address. Their mistake and now I pay for it. I ask for an expedited install because it was their mistake. They tell me all they can do is fill out a form. Hmmmmm. I call Monday and am told for sure that a tech will arrive. Monday 5:00, no tech. Call in and they say, well sir you are on the schedule for Wed. Ask for manager and get a supervisor, not the first one I have talked to. He checks and tells me I am for sure on the schedule for tomorrow morning. It's now 11:30 and no tech. Called in and was told I am on the schedule. Don't believe them but, OK. I bet if I send my payment to the wrong address and then tell them I will send it next month that would not be cool for them. WTF!! How can anyone run a business like this?

 – About 5 months ago.

Frontier has got to be trying to lose customers. I read a bunch of the same problems as mine and the same solution which is to never fix the problem. I've spent probably 10hrs talking to these...

Frontier has got to be trying to lose customers. I read a bunch of the same problems as mine and the same solution which is to never fix the problem. I've spent probably 10hrs talking to these idiots over the course of 3months since my verizon deal expired. went from $94 a month to $210 for the same service. Funny, I know. They also added some security features that I did not request? Looks like it is time to get spectrum and buy PUTS on frontier all the way to zero! Seriously though these guys at the top have to see what is going on and are either trying to strike for the gold while they can get it or they are the worst executives in business.

 – About 5 months ago.

Well as someone on the receiving end of the Tech support calls. I can give some advice, If you want a new router/modem and want to skip all the troubleshooting. Simply unplug the device before...

Well as someone on the receiving end of the Tech support calls. I can give some advice, If you want a new router/modem and want to skip all the troubleshooting. Simply unplug the device before calling. When you get a rep simply tell them I don't know whats happened but my router/modem is dead, no lights. tried plugging in multiple outlets. By doing this they will have no choice but to ship you a new unit. make shore it is not plugged in because they will try to run pointless tests on it. Really good for the FIOS people you will have the newest Router within just a few days. The reason they wont give you a new router when you request one is beyond me.

 – About 5 months ago.

Just spent over an hour with them on the phone, and was disconnected once. Called them to replace my fios modem that died over night. Customer service is absolutely terrible. 3-5 business days to...

Just spent over an hour with them on the phone, and was disconnected once. Called them to replace my fios modem that died over night. Customer service is absolutely terrible. 3-5 business days to receive my new modem and no one acts like they give a damn. They even told me they can't send me a tracking number for the new modem because they don't have the ability to send email so I have to be home Wed-Fri next week because some piece of crap neighbor has been stealing packages off the front doors of local homes. I'm leaving them as soon as possible. We've been customers for 10 years (9 with Verizon until Frontier took over). All of my friends have left Frontier. I was the last of my friends to still be with them. Everyone complained and left them. Now I see why!!!

 – About 5 months ago.

Frontier being a dominant service provide for my area is probably the biggest sign that the modified capitolistic system doesn't work. Frontier should be out of business by now.

So I...

Frontier being a dominant service provide for my area is probably the biggest sign that the modified capitolistic system doesn't work. Frontier should be out of business by now.

So I chatted with them, because calling is just out of the picture. Like, I still want to have the rest of the day to do yard work, not be on the phone with complete retards. Okay I'm sorry those who might be considered medically "retarded". I didn't mean to insult you. You at the very least have a great purpose on earth to help any way you can and you are appreciated. I didn't mean to compare retarded people to Frontier. I feel really bad.
Anyway, I was chatting with those Frontier CS folks after being transferred three times, because apparently none of the departments talk to each other and you just have to be transferred three times in order to get you to the right operator to handle your specific situation. And it so happens, that they charge me $9.99 for being a new customer. Don't get me started on how long I had to fight over the phone for them to let me have my OWN modem/router device instead of renting their POS device. And it wasn't even resolved. So I'm on the chat with a CS person, and she first said that it was for renting out the modem device that I didn't even request. After fighting her and saying that I used me OWN device, she then said it was a service charge for setting up the internet for new customers. Really? Get your story straight woman. That's the thanks I get for being a new customer?
And then, to top it off, after giving around 10 hours of my time to Frontier setting up a mediocre internet service, they spell my name wrong. Holy hell, you've got to be kidding me.

Anyway, I feel bad comparing Frontier CS with monkeys, retarded people, idiots, bastards, objects, etc. Like, I seriously feel like I'm insulting monkeys, retarded people, idiots, bastards, and objects. I don't think Frontier employees are people, or anything that exists on earth. They don't deserve to be given that type of respect. I believe that when talking to someone from Frontier, you are better off treating them like a new sub-species that you have to tell a simple direction to 1,000,000,000,000 times before they know that they are talking to you. I feel like they might need a 2,000,000,000,000 page manual on how to make their heart beat, because they obviously can't do it on their own. Nor should they. So just understand, Frontier employees aren't people, they are not objects (because objects shall be held to a higher standard). They are simply their own sub-species that we must live with. I am so sorry people. I love you all and I hope that their existence can be short and painless. Don't be afraid. One day, they will die. And we will celebrate. Amen.

 – About 5 months ago.

I have never been so frustrated with a company in my life! And I dont even have the service! I signed up and was supposed to get a call within two days to "investigate" a prior bill at my...

I have never been so frustrated with a company in my life! And I dont even have the service! I signed up and was supposed to get a call within two days to "investigate" a prior bill at my address then to pay my deposite. No one ever called. I called them on my (original) instilation date and they apologized, took my card information for the deposite and said someone would be there the next day between 8am and 5 f%@king pm. Who gives a 9 hour time range!?!? So the next day I sit at home all day and no one comes. I call them and they apparently have no record of me paying the deposite! I check my bank statements and yup never went through. So they must have put it in wrong. Anyways, i offer to give the information again and they say I can't pay the deposite because no one called to "investigate" the prior bill at my address. Are you kidding me!? So now they tried to tell me that I have to wait another 72 hours for someone to call me and "investigate". All the while Ive been on the phone for an hour and with a guy I could barley understand. I immediately hung up and signed up for comcast. I am thankful I experienced the horrible customer service before I got tied into a contract! Frontier is horrible!!!!

 – About 5 months ago.

Frontier is terrible. Their customer service reps are useless, and I spent over an hour on hold while trying to activate my account! The internet speed sucks too. I am paying for ~20 down and ~2 up,...

Frontier is terrible. Their customer service reps are useless, and I spent over an hour on hold while trying to activate my account! The internet speed sucks too. I am paying for ~20 down and ~2 up, and I'm getting ~12 down and ~.8 up. It sucks.

 – About 5 months ago.

As someone who works for frontier, it's just atrocious what I see every day. People get their accounts just plain out f%@ked. And this is consistent bullshit I see. Frontier still has the audacity...

As someone who works for frontier, it's just atrocious what I see every day. People get their accounts just plain out f%@ked. And this is consistent bullshit I see. Frontier still has the audacity to fire anyone who doesn't offer anything to sell in a call, you get corrective action if you don't offer any products or services until you just straight up get fired.

 – About 5 months ago.

What other company has an ISUCK.com!? I have been a customer for 4 years and have had less than 24 hours of satisfactory service! Frontier takes the cake on the WORST internet provider I've ever...

What other company has an ISUCK.com!? I have been a customer for 4 years and have had less than 24 hours of satisfactory service! Frontier takes the cake on the WORST internet provider I've ever had! I've spend hours on the phone complaining and trying to get my bill lowered, only to succeed ONCE in either. Customers should get what we are paying for and Frontier customers are just being robbed!

 – About 5 months ago.

As of today, all tech support reps, even in the CTF areas now have the same level of access. Meaning tech support have little to no ability to even change provisioning. Your now talking to reps that...

As of today, all tech support reps, even in the CTF areas now have the same level of access. Meaning tech support have little to no ability to even change provisioning. Your now talking to reps that have Thier hands tied and are unable to help. Please be nice to us... We can only do what we can do. Beyond that we have to reach out to another group that has more access but not even full access. You are talking to a proxy of a proxy. You should all email the office of the president and let them know how shit-tastic they are doing FTR@frontier.com
18665111523
1398 s. Woodland Blvd
DeLand FL 32720

 – About 5 months ago.

Just terrible since they bought Verizon. Movies always scrambled. No helpful customer agents. Now I can't rent videos on demand even though my account is paid in full and their system is...

Just terrible since they bought Verizon. Movies always scrambled. No helpful customer agents. Now I can't rent videos on demand even though my account is paid in full and their system is conveniently down so no one can help. I never get the channels and services I pay for and am fed up!!!

 – About 5 months ago.

Unbelievable... seriously. I have never experienced customer service as awful as this in my life. This is one of the most sneaky and dishonest companies I have ever dealt with. My two year contract...

Unbelievable... seriously. I have never experienced customer service as awful as this in my life. This is one of the most sneaky and dishonest companies I have ever dealt with. My two year contract for a certain monthly price suddenly ended 18 months in and when I called to figure out why I was told they didn't know why the price went up but that I needed to pay the higher price and was still obligated to stay with them for the 24 months, no solution was offered. I have spent numerous hours with them on the phone inquiring as to why certain mystery charges and services were added to my bill. No matter who I talked to they never seemed to have any record of my previous calls with them to resolve certain issues, so finally when the last issue came up I just cancelled my service. During my few years with Frontier I have spent a good 12 hours or so on the phone with them trying to figure out "WTF?!" Fortunately I was able to prevent several of my friends from switching to Frontier. I never thought I'd be so relieved to be back with Comcast (that should tell you a lot). Good grief.

 – About 5 months ago.

Denton, Tx
Frontier is absolutely the worst company I've ever dealt with. Customer service sucks ass, there internet is constantly going down. We are so frustrated, and there is no other...

Denton, Tx
Frontier is absolutely the worst company I've ever dealt with. Customer service sucks ass, there internet is constantly going down. We are so frustrated, and there is no other company that offers internet in our neighborhood. So basically we are stuck with this horrible company. Please go away!!!!

 – About 5 months ago.

Reimbursement from Frontier is the pits, they will not issue checks you get a gift card if you want a check you have to contact the bank that issue the card. No one is able to help policy can not be...

Reimbursement from Frontier is the pits, they will not issue checks you get a gift card if you want a check you have to contact the bank that issue the card. No one is able to help policy can not be change. Plus you have wait three cycles before you get anything. You time doesn't count they call this customer service

 – About 5 months ago.

Oh please give me my Verizon back... Frontier Communications is the epitome of what is wrong in business today. No one ever has had your problem sir... You're the first one to report a system area...

Oh please give me my Verizon back... Frontier Communications is the epitome of what is wrong in business today. No one ever has had your problem sir... You're the first one to report a system area outage... We are right you are wrong... No we can't lower your bill to retain you, but if you quit for three months you get new customer rates! Or we can lower 10 bucks and set up another 2 year commitment.

Two more months and will be able to perform a complete Frontier exorcism project at the house. Hello new provider!

I sincerely hope the company fails miserably and implodes in a ball of flaming feces into the bowels of hell.

Thanks for nothing Frontier Communications and I thought Time Warner was hell to deal with... pffft. Apologies to those folks even though they are short bus material.

And Frontier Communications to all of your brilliant support people who are condescending and obviously don't have to use the products or have to experience the use of the companies services, I dearly hope all of you have to come to our company for jobs... you ain't gonna make it in the real world.

 – About 5 months ago.

I had Hughes Net Satellite Internet before getting Frontier, not sure which one sucks worse. When I first got Frontier, it was lightning fast, then a few months later it's like having Hughes all...

I had Hughes Net Satellite Internet before getting Frontier, not sure which one sucks worse. When I first got Frontier, it was lightning fast, then a few months later it's like having Hughes all over again. When you call them they tell me after a certain is peak hours and it slows down, but its all day!!!!!! Bad thing is I live in the country and its only one or the other that is offered! I just hope that Frontier can get there shit together!!!! Because they really suck right now!

 – About 5 months ago.

It looks like FTR is using CAF dollars to "try" to maintain the dividend! But a new 52 week low and the up coming shareholders meeting is going to be a disaster. 10 for 1 or 25 for 1 is a...

It looks like FTR is using CAF dollars to "try" to maintain the dividend! But a new 52 week low and the up coming shareholders meeting is going to be a disaster. 10 for 1 or 25 for 1 is a making of a disaster.

 – About 5 months ago.

All you idiots that were with Verizon complain about your bills, you guys have 2 year contracts from Verizon that frontier got, they honor it and prices don't go up until your contract expires and...

All you idiots that were with Verizon complain about your bills, you guys have 2 year contracts from Verizon that frontier got, they honor it and prices don't go up until your contract expires and promotions disappear, you'll never have that price again.

 – About 5 months ago.

I was on hold for technical support for 30 minutes! And as soon as I got put on the line they sent me to customer service. I JUST WANT MY INTERNET WORKING AND THEY BOUNCE ME BACK AND FORTH...

I was on hold for technical support for 30 minutes! And as soon as I got put on the line they sent me to customer service. I JUST WANT MY INTERNET WORKING AND THEY BOUNCE ME BACK AND FORTH

 – About 5 months ago.

Long story short...every month since the takeover from Verizon they have jacked up my bill, with no explanation. Every month I call, they apologize, and promise to lower it. Excuses: "Oh, they...

Long story short...every month since the takeover from Verizon they have jacked up my bill, with no explanation. Every month I call, they apologize, and promise to lower it. Excuses: "Oh, they never put the order through. Oh, that promotion expired. Oh, we didn't have your SS#, so we couldn't complete the order." Every month they say that this time, FOR SURE, the lower amount will be in place. Have gone straight through to the alleged top supervisors. A guy even showed up at my door and spent hours disconnecting a bunch of stuff. So I told them this was their last chance to honor their word. I told them it was just flat out illegal to promise their customers their bill will be $125, then have it post at $288! I really think we need to file a class action lawsuit. No one can make this many errors. The overcharging has to be intentional. I have asked them to put it in writing--which they haven't--I have gotten the names and ID numbers, and I have recorded the conversations. And still, they bill me an amount that is way over our agreement. I don't want to pay this fake price, but I don't want my credit damaged. Is there any way to make them honor the price they quote on the phone? Why does the govt. allow them to continue their crooked ways?

 – About 5 months ago.

11 months in a row. These idiots just cant repair a simple problem. Caller ID and internet speed. Complained to the FCC which got heir attention. Now they raise my bill $40.00 for no reason at all...

11 months in a row. These idiots just cant repair a simple problem. Caller ID and internet speed. Complained to the FCC which got heir attention. Now they raise my bill $40.00 for no reason at all except for retaliation contacting the FCC. Have just received my new case number from FCC. Frontier won't even call my house at all to give updates. The FCC does. Los Angeles County. And NO I am NOT on OTTAWA CANADA as they say that is where my IP address is.Morons!!!!!!!!!