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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,108 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 7 hours ago.

frontier has got to be trying to lose customers. i read a bunch of the same problems as mine and the same solution which is to never fix the problem. i've spent probably 10hrs talking to these...

frontier has got to be trying to lose customers. i read a bunch of the same problems as mine and the same solution which is to never fix the problem. i've spent probably 10hrs talking to these idiots over the course of 3months since my verizon deal expired. went from $94 a month to $210 for the same service. funny, i know. they also added some security features that i did not request? looks like it is time to get spectrum and buy puts on frontier all the way to zero! seriously though these guys at the top have to see what is going on and are either trying to strike for the gold while they can get it or they are the worst executives in business.

 – About 13 hours ago.

well as someone on the receiving end of the tech support calls. i can give some advice, if you want a new router/modem and want to skip all the troubleshooting. simply unplug the device before...

well as someone on the receiving end of the tech support calls. i can give some advice, if you want a new router/modem and want to skip all the troubleshooting. simply unplug the device before calling. when you get a rep simply tell them i don't know whats happened but my router/modem is dead, no lights. tried plugging in multiple outlets. by doing this they will have no choice but to ship you a new unit. make shore it is not plugged in because they will try to run pointless tests on it. really good for the fios people you will have the newest router within just a few days. the reason they wont give you a new router when you request one is beyond me.

 – About 2 days ago.

just spent over an hour with them on the phone, and was disconnected once. called them to replace my fios modem that died over night. customer service is absolutely terrible. 3-5 business days to...

just spent over an hour with them on the phone, and was disconnected once. called them to replace my fios modem that died over night. customer service is absolutely terrible. 3-5 business days to receive my new modem and no one acts like they give a damn. they even told me they can't send me a tracking number for the new modem because they don't have the ability to send email so i have to be home wed-fri next week because some piece of crap neighbor has been stealing packages off the front doors of local homes. i'm leaving them as soon as possible. we've been customers for 10 years (9 with verizon until frontier took over). all of my friends have left frontier. i was the last of my friends to still be with them. everyone complained and left them. now i see why!!!

 – About 2 days ago.

frontier being a dominant service provide for my area is probably the biggest sign that the modified capitolistic system doesn't work. frontier should be out of business by now.

so i...

frontier being a dominant service provide for my area is probably the biggest sign that the modified capitolistic system doesn't work. frontier should be out of business by now.

so i chatted with them, because calling is just out of the picture. like, i still want to have the rest of the day to do yard work, not be on the phone with complete retards. okay i'm sorry those who might be considered medically "retarded". i didn't mean to insult you. you at the very least have a great purpose on earth to help any way you can and you are appreciated. i didn't mean to compare retarded people to frontier. i feel really bad.
anyway, i was chatting with those frontier cs folks after being transferred three times, because apparently none of the departments talk to each other and you just have to be transferred three times in order to get you to the right operator to handle your specific situation. and it so happens, that they charge me $9.99 for being a new customer. don't get me started on how long i had to fight over the phone for them to let me have my own modem/router device instead of renting their pos device. and it wasn't even resolved. so i'm on the chat with a cs person, and she first said that it was for renting out the modem device that i didn't even request. after fighting her and saying that i used me own device, she then said it was a service charge for setting up the internet for new customers. really? get your story straight woman. that's the thanks i get for being a new customer?
and then, to top it off, after giving around 10 hours of my time to frontier setting up a mediocre internet service, they spell my name wrong. holy hell, you've got to be kidding me.

anyway, i feel bad comparing frontier cs with monkeys, retarded people, idiots, bastards, objects, etc. like, i seriously feel like i'm insulting monkeys, retarded people, idiots, bastards, and objects. i don't think frontier employees are people, or anything that exists on earth. they don't deserve to be given that type of respect. i believe that when talking to someone from frontier, you are better off treating them like a new sub-species that you have to tell a simple direction to 1,000,000,000,000 times before they know that they are talking to you. i feel like they might need a 2,000,000,000,000 page manual on how to make their heart beat, because they obviously can't do it on their own. nor should they. so just understand, frontier employees aren't people, they are not objects (because objects shall be held to a higher standard). they are simply their own sub-species that we must live with. i am so sorry people. i love you all and i hope that their existence can be short and painless. don't be afraid. one day, they will die. and we will celebrate. amen.

 – About 4 days ago.

i have never been so frustrated with a company in my life! and i dont even have the service! i signed up and was supposed to get a call within two days to "investigate" a prior bill at my...

i have never been so frustrated with a company in my life! and i dont even have the service! i signed up and was supposed to get a call within two days to "investigate" a prior bill at my address then to pay my deposite. no one ever called. i called them on my (original) instilation date and they apologized, took my card information for the deposite and said someone would be there the next day between 8am and 5 f%@king pm. who gives a 9 hour time range!?!? so the next day i sit at home all day and no one comes. i call them and they apparently have no record of me paying the deposite! i check my bank statements and yup never went through. so they must have put it in wrong. anyways, i offer to give the information again and they say i can't pay the deposite because no one called to "investigate" the prior bill at my address. are you kidding me!? so now they tried to tell me that i have to wait another 72 hours for someone to call me and "investigate". all the while ive been on the phone for an hour and with a guy i could barley understand. i immediately hung up and signed up for comcast. i am thankful i experienced the horrible customer service before i got tied into a contract! frontier is horrible!!!!

 – About 5 days ago.

frontier is terrible. their customer service reps are useless, and i spent over an hour on hold while trying to activate my account! the internet speed sucks too. i am paying for ~20 down and ~2 up,...

frontier is terrible. their customer service reps are useless, and i spent over an hour on hold while trying to activate my account! the internet speed sucks too. i am paying for ~20 down and ~2 up, and i'm getting ~12 down and ~.8 up. it sucks.

 – About 5 days ago.

as someone who works for frontier, it's just atrocious what i see every day. people get their accounts just plain out f%@ked. and this is consistent bullshit i see. frontier still has the audacity...

as someone who works for frontier, it's just atrocious what i see every day. people get their accounts just plain out f%@ked. and this is consistent bullshit i see. frontier still has the audacity to fire anyone who doesn't offer anything to sell in a call, you get corrective action if you don't offer any products or services until you just straight up get fired.

 – About 1 Week ago.

what other company has an isuck.com!? i have been a customer for 4 years and have had less than 24 hours of satisfactory service! frontier takes the cake on the worst internet provider i've ever...

what other company has an isuck.com!? i have been a customer for 4 years and have had less than 24 hours of satisfactory service! frontier takes the cake on the worst internet provider i've ever had! i've spend hours on the phone complaining and trying to get my bill lowered, only to succeed once in either. customers should get what we are paying for and frontier customers are just being robbed!

 – About 1 Week ago.

as of today, all tech support reps, even in the ctf areas now have the same level of access. meaning tech support have little to no ability to even change provisioning. your now talking to reps that...

as of today, all tech support reps, even in the ctf areas now have the same level of access. meaning tech support have little to no ability to even change provisioning. your now talking to reps that have thier hands tied and are unable to help. please be nice to us... we can only do what we can do. beyond that we have to reach out to another group that has more access but not even full access. you are talking to a proxy of a proxy. you should all email the office of the president and let them know how shit-tastic they are doing ftr@frontier.com
18665111523
1398 s. woodland blvd
deland fl 32720

 – About 1 Week ago.

just terrible since they bought verizon. movies always scrambled. no helpful customer agents. now i can't rent videos on demand even though my account is paid in full and their system is...

just terrible since they bought verizon. movies always scrambled. no helpful customer agents. now i can't rent videos on demand even though my account is paid in full and their system is conveniently down so no one can help. i never get the channels and services i pay for and am fed up!!!

 – About 1 Week ago.

unbelievable... seriously. i have never experienced customer service as awful as this in my life. this is one of the most sneaky and dishonest companies i have ever dealt with. my two year contract...

unbelievable... seriously. i have never experienced customer service as awful as this in my life. this is one of the most sneaky and dishonest companies i have ever dealt with. my two year contract for a certain monthly price suddenly ended 18 months in and when i called to figure out why i was told they didn't know why the price went up but that i needed to pay the higher price and was still obligated to stay with them for the 24 months, no solution was offered. i have spent numerous hours with them on the phone inquiring as to why certain mystery charges and services were added to my bill. no matter who i talked to they never seemed to have any record of my previous calls with them to resolve certain issues, so finally when the last issue came up i just cancelled my service. during my few years with frontier i have spent a good 12 hours or so on the phone with them trying to figure out "wtf?!" fortunately i was able to prevent several of my friends from switching to frontier. i never thought i'd be so relieved to be back with comcast (that should tell you a lot). good grief.

 – About 1 Week ago.

denton, tx
frontier is absolutely the worst company i've ever dealt with. customer service sucks ass, there internet is constantly going down. we are so frustrated, and there is no other...

denton, tx
frontier is absolutely the worst company i've ever dealt with. customer service sucks ass, there internet is constantly going down. we are so frustrated, and there is no other company that offers internet in our neighborhood. so basically we are stuck with this horrible company. please go away!!!!

 – About 1 Week ago.

reimbursement from frontier is the pits, they will not issue checks you get a gift card if you want a check you have to contact the bank that issue the card. no one is able to help policy can not be...

reimbursement from frontier is the pits, they will not issue checks you get a gift card if you want a check you have to contact the bank that issue the card. no one is able to help policy can not be change. plus you have wait three cycles before you get anything. you time doesn't count they call this customer service

 – About 1 Week ago.

oh please give me my verizon back... frontier communications is the epitome of what is wrong in business today. no one ever has had your problem sir... you're the first one to report a system area...

oh please give me my verizon back... frontier communications is the epitome of what is wrong in business today. no one ever has had your problem sir... you're the first one to report a system area outage... we are right you are wrong... no we can't lower your bill to retain you, but if you quit for three months you get new customer rates! or we can lower 10 bucks and set up another 2 year commitment.

two more months and will be able to perform a complete frontier exorcism project at the house. hello new provider!

i sincerely hope the company fails miserably and implodes in a ball of flaming feces into the bowels of hell.

thanks for nothing frontier communications and i thought time warner was hell to deal with... pffft. apologies to those folks even though they are short bus material.

and frontier communications to all of your brilliant support people who are condescending and obviously don't have to use the products or have to experience the use of the companies services, i dearly hope all of you have to come to our company for jobs... you ain't gonna make it in the real world.

 – About 1 Week ago.

i had hughes net satellite internet before getting frontier, not sure which one sucks worse. when i first got frontier, it was lightning fast, then a few months later it's like having hughes all...

i had hughes net satellite internet before getting frontier, not sure which one sucks worse. when i first got frontier, it was lightning fast, then a few months later it's like having hughes all over again. when you call them they tell me after a certain is peak hours and it slows down, but its all day!!!!!! bad thing is i live in the country and its only one or the other that is offered! i just hope that frontier can get there shit together!!!! because they really suck right now!

 – About 1 Week ago.

it looks like ftr is using caf dollars to "try" to maintain the dividend! but a new 52 week low and the up coming shareholders meeting is going to be a disaster. 10 for 1 or 25 for 1 is a...

it looks like ftr is using caf dollars to "try" to maintain the dividend! but a new 52 week low and the up coming shareholders meeting is going to be a disaster. 10 for 1 or 25 for 1 is a making of a disaster.

 – About 1 Week ago.

all you idiots that were with verizon complain about your bills, you guys have 2 year contracts from verizon that frontier got, they honor it and prices don't go up until your contract expires and...

all you idiots that were with verizon complain about your bills, you guys have 2 year contracts from verizon that frontier got, they honor it and prices don't go up until your contract expires and promotions disappear, you'll never have that price again.

 – About 1 Week ago.

i was on hold for technical support for 30 minutes! and as soon as i got put on the line they sent me to customer service. i just want my internet working and they bounce me back and forth...

i was on hold for technical support for 30 minutes! and as soon as i got put on the line they sent me to customer service. i just want my internet working and they bounce me back and forth

 – About 2 weeks ago.

long story short...every month since the takeover from verizon they have jacked up my bill, with no explanation. every month i call, they apologize, and promise to lower it. excuses: "oh, they...

long story short...every month since the takeover from verizon they have jacked up my bill, with no explanation. every month i call, they apologize, and promise to lower it. excuses: "oh, they never put the order through. oh, that promotion expired. oh, we didn't have your ss#, so we couldn't complete the order." every month they say that this time, for sure, the lower amount will be in place. have gone straight through to the alleged top supervisors. a guy even showed up at my door and spent hours disconnecting a bunch of stuff. so i told them this was their last chance to honor their word. i told them it was just flat out illegal to promise their customers their bill will be $125, then have it post at $288! i really think we need to file a class action lawsuit. no one can make this many errors. the overcharging has to be intentional. i have asked them to put it in writing--which they haven't--i have gotten the names and id numbers, and i have recorded the conversations. and still, they bill me an amount that is way over our agreement. i don't want to pay this fake price, but i don't want my credit damaged. is there any way to make them honor the price they quote on the phone? why does the govt. allow them to continue their crooked ways?

 – About 2 weeks ago.

11 months in a row. these idiots just cant repair a simple problem. caller id and internet speed. complained to the fcc which got heir attention. now they raise my bill $40.00 for no reason at all...

11 months in a row. these idiots just cant repair a simple problem. caller id and internet speed. complained to the fcc which got heir attention. now they raise my bill $40.00 for no reason at all except for retaliation contacting the fcc. have just received my new case number from fcc. frontier won't even call my house at all to give updates. the fcc does. los angeles county. and no i am not on ottawa canada as they say that is where my ip address is.morons!!!!!!!!!

 – About 2 weeks ago.

wow... just wow. i would rather have rabbit ears. since verizon changed to frontier this could be the worst company i've ever dealt with. i only hope this post finds you before you go with...

wow... just wow. i would rather have rabbit ears. since verizon changed to frontier this could be the worst company i've ever dealt with. i only hope this post finds you before you go with frontier. they are not a business.they are scam artists... and bad ones at that! mysterious charges. "free" hbo when you complain only to find they try to charge. if you do go... please do not auto pay and check every single month.

 – About 2 weeks ago.

from having frontier for about.. give or take 4 years now, it's made me hate everyone and everything that has to do with frontier. they're absolute garbage and deserve to not be a company...

from having frontier for about.. give or take 4 years now, it's made me hate everyone and everything that has to do with frontier. they're absolute garbage and deserve to not be a company anymore. my internet is so bad at times that i cannot even get onto the website to complain about the internet being so bad, because the internet is so bad. frontier, you make me reconsider living.

 – About 2 weeks ago.

as a recent displaced employee i can tell my frustrations with upper management, when i questioned why frontier was wasting government caf dollars i was told to shut up and keep quiet. millions be...

as a recent displaced employee i can tell my frustrations with upper management, when i questioned why frontier was wasting government caf dollars i was told to shut up and keep quiet. millions be wasted in the wrong places to make the "numbers look good on paper".
frontier you displaced good employees to pay for crap exchanges in the ctf buy out. stockholder beware ,this place is going down fast . just take a look at the recent stock prices, employee discord, and unhappy customers.

 – About 2 weeks ago.

thank you verizon for selling us in fl off to the worst pos isp company there is. i thought charter was bad but frontier is worse. hopefully they'll go under soon....

thank you verizon for selling us in fl off to the worst pos isp company there is. i thought charter was bad but frontier is worse. hopefully they'll go under soon.

 – About 2 weeks ago.

whee to start?? the internet service they provide couldn't possibly be less reliable. customer service is a joke. truly the worst company i have ever had the displeasure of dealing with....

whee to start?? the internet service they provide couldn't possibly be less reliable. customer service is a joke. truly the worst company i have ever had the displeasure of dealing with.

 – About 3 weeks ago.

our fios triple play monthly bill went out of site. i called in and said they need to lower the bill. i have a order number 005924328 that would lower the bill and give me a two year contract. five...

our fios triple play monthly bill went out of site. i called in and said they need to lower the bill. i have a order number 005924328 that would lower the bill and give me a two year contract. five months later our bill still isn't right and won't honor what five people told me over the phone i could get it for and they have it in writing. i called the ceo (dan mccarthy) and left a message for someone to call me back to straighten the billing issue out. i received no call back from frontier. i called the puc and filed a complaint and they called me back 3-8-17. the puc told me that they can not force frontier to honor what they say over the phone (how sad). i feel if the company says to can get a two year contract and for such a price you agree to over the phone and was told several times you could get it for that price the company should honor it. frontier has a lot of new hires and in the call centers and do not know what they are doing. slam, scam and lie is what they are good for. i have worked in communications for over 40 years and frontier is the worst company to do business with period. back on the phone with the puc again this morning.

 – About 3 weeks ago.

yesterday our director told us for ever one customer we sign up we lose 2 customers. we lost over 160k customers in the last quarter of 2016... the ship is sinking, they no longer have a 100% u.s....

yesterday our director told us for ever one customer we sign up we lose 2 customers. we lost over 160k customers in the last quarter of 2016... the ship is sinking, they no longer have a 100% u.s. based employee base(that lasted about 2 months) , and 80% of technical support call are answered by contractors who have little training and less access to do simple things like update provisioning. they must reach out to other groups to accomplish simple tasks, if they can even figure the problem out at all... good luck and god speed to current frontier customers.

 – About 3 weeks ago.

since frontier took over verizon in texas, there's been nothing but problems.
for months, 2 of 5 set top boxes were not working (audio cutting out), the dial tone is sometimes gone, and...

since frontier took over verizon in texas, there's been nothing but problems.
for months, 2 of 5 set top boxes were not working (audio cutting out), the dial tone is sometimes gone, and the internet is really only 40/40 (instead of 75/75).

to top it off, frontier has the nerve to increase my bill (for triple bundle) from $244 in feb-2017 to $385 the next month in mar-2017, and there were other increases before that also (from about $200 per month).

frontier's better business bureau rating has gone from a to f .

therefore, today, i signed up with spectrum instead (triple bundle for $89.97 per month).
i'll be cancelling frontier after spectrum is installed on 3/14/2017.
before i cancel on 3/15/2017, i called frontier to ask for the cheapest triple-play package available, and they said the lowest was 189.99 , which is crazy when their competitors are offering it for less than half the cost.

frontier is not going to be in business much longer at this rate.
they are losing customers, their ratings are the worst in the nation, and they have the nerve to raise rates drastically. that's a recipe for bankruptcy.

 – About 3 weeks ago.

for every one of you jerks that leave, ten sign up. day in and day out people leave to go to charter ir spectrum or even time warner. months later they return to frontier. their customer service is...

for every one of you jerks that leave, ten sign up. day in and day out people leave to go to charter ir spectrum or even time warner. months later they return to frontier. their customer service is very limited to what they are allowed to do for their customers. if i wete a customer service rep, i wouldnt help any of you who cuss, threatening, calling them names, telling them to kill themselves. you people are vile and disgusting. no wonder customer service wont help you. im sure all of their phone calls are recorded, it will come in handy for frontier some day!

 – About 3 weeks ago.

have been stuck with frontier since verizon sold us off in texas last year and we are finally done with them! they even had the balls to try to raise out rate from $115 to almost $140 a month while we...

have been stuck with frontier since verizon sold us off in texas last year and we are finally done with them! they even had the balls to try to raise out rate from $115 to almost $140 a month while we get the same crap service and equipment. we now have faster internet with tw and better tv with dish; who actually invest their money in new technology and doesnt use the same garbage cable box with 2 tuners for 10 years. oh yes, i could have "upgraded" our current box tget more tuners for 30 dollars more a month...but i'm still stuck with a old box that cant handle even the most basic stuff without crawling.
the best part of this is the bill for both new services is exactly the same ($115) but we are getting way more for our money. glad

 – About 3 weeks ago.

well here is another kick in the teeth to ftr! bam!

http://seekingalpha.com/article/4052124-frontier-communications-telegraphing-dividend-cut

this ship is sinking fast and...

well here is another kick in the teeth to ftr! bam!

http://seekingalpha.com/article/4052124-frontier-communications-telegraphing-dividend-cut

this ship is sinking fast and the reverse stock split just spells doom for them.

 – About 3 weeks ago.

just moved to the area and was new to frontier internet. never heard of them till we moved to the country. had problems since day one. internet was supposed to be ready and on the day we moved in. it...

just moved to the area and was new to frontier internet. never heard of them till we moved to the country. had problems since day one. internet was supposed to be ready and on the day we moved in. it was not. after waiting all weekend and going back and forth with them on the phone they told us to go pick up a modem from the local branch. did that and hooked it all up, with no connection verified all wiring and argued with them that the problem was outside the house. they put in a ticket for a tech. the appointment came and went. no tech. after calling them back they said it was closed and commented ok. still no signal. argued some more, they put in another ticket. same thing. no tech, ticket closed. after a 3rd ticket, closed and no tech. they said the wrong location was being dispatched. so after about 7 days finally got a tech out here, he said no line going to house, and he did not have a key for the box on the pole and would have to get a supervisor out here but it would have to wait till monday.
tuesday they arrived, said the box was full could not add another line. and the next pole was to far to run a line from. so no internet after 10 days of bull over the phone. now it's over a month later, after they were supposed to cancel everything, they are billing is for service we never had.

 – About 3 weeks ago.

i haven't had phone or internet for 3 days now. verizon told me it would take 8 days for service. i am searching for a new provider because frontier sucks. i am in nitro, wv....

i haven't had phone or internet for 3 days now. verizon told me it would take 8 days for service. i am searching for a new provider because frontier sucks. i am in nitro, wv.

 – About 3 weeks ago.

service has been out in hughes creek wv for 3 days now. several elderly people live in that area. no one knows when service will be restored. no one is working to resolve the situation this evening....

service has been out in hughes creek wv for 3 days now. several elderly people live in that area. no one knows when service will be restored. no one is working to resolve the situation this evening. maybe the residents all need to switch to suddenlink.

 – About 3 weeks ago.

i want my verizon back!!!!
any alternative besides frontier (sucks) in north hills/northridge? anyone please!, i am even willing to pay the termination fee, just get me out of frontier.

i want my verizon back!!!!
any alternative besides frontier (sucks) in north hills/northridge? anyone please!, i am even willing to pay the termination fee, just get me out of frontier.
directtv and at&t does not offer a bundle in the area.

 – About 3 weeks ago.

don't pay them to the guy that got a 927.00 bill. why should you it is not your account. they can't make you pay...

don't pay them to the guy that got a 927.00 bill. why should you it is not your account. they can't make you pay

 – About 3 weeks ago.

summary
frontier sold our bill to a collection agency even though we didn't owe them any money.

background
this company is the absolute worst. we were charged for service...

summary
frontier sold our bill to a collection agency even though we didn't owe them any money.

background
this company is the absolute worst. we were charged for service a month after cancelling. after talking to them they agreed to "waive" the fee. the next month the same bill showed up, we called again and they "waived" it again. this went on for five months. everytime the fee was "waived". frontier being the trash company they are, sold our bill to a collection agency. even though there were no fees. thanks frontier, i took a hit to my credit because you never really waived a charge for a month service i never had... f%@k yourself frontier.

conclusion
f%@k frontier

 – About 3 weeks ago.

5 hours and counting with customer service.

who the f%@k wants to make a drinking game? every time they bounce you to another person who asks the same f%@king questions to identify you,...

5 hours and counting with customer service.

who the f%@k wants to make a drinking game? every time they bounce you to another person who asks the same f%@king questions to identify you, take a shot. don't blame me if you get alcohol poisoning.

 – About 3 weeks ago.

frontier sucks donkey dick. saw them sucking off one the other day. f%@king fags. shit makes me sick to my f%@king stomach. plus their employees smell like dick. probably pulled some greasy and...

frontier sucks donkey dick. saw them sucking off one the other day. f%@king fags. shit makes me sick to my f%@king stomach. plus their employees smell like dick. probably pulled some greasy and aids infested hobo off the street.

 – About 3 weeks ago.

been without phone and internet service or 13 days sending up smoke signals but no technician is responding every time i call to to three times a day they're working on it how hard can it be ...

been without phone and internet service or 13 days sending up smoke signals but no technician is responding every time i call to to three times a day they're working on it how hard can it be find two wires

 – About 4 weeks ago.

just wait until the shareholders meeting. they want to reverse stock split the company 10 share for your 1 or 25 shares for your 1. not matter what, they are going down. ...

just wait until the shareholders meeting. they want to reverse stock split the company 10 share for your 1 or 25 shares for your 1. not matter what, they are going down.

 – About 4 weeks ago.

frontier around the leo, indiana/ fort wayne area is so bad. i can't play xbox one at all. the lag is so terrible i lag out of every game i join. i'm sick of this because they are the only...

frontier around the leo, indiana/ fort wayne area is so bad. i can't play xbox one at all. the lag is so terrible i lag out of every game i join. i'm sick of this because they are the only company that i can get where i live. they need to sell the area they have and give it to a better company.

 – About 4 weeks ago.

sorry for your frustration, feel your pain. i was an employee they laid me off 5 years ago because they said they needed to eliminate my position. i was a 25yr employee with an electrical engineering...

sorry for your frustration, feel your pain. i was an employee they laid me off 5 years ago because they said they needed to eliminate my position. i was a 25yr employee with an electrical engineering degree worked from technician to engineer to management. i literally built thier network for many years helped maintain it. sad to see they have obviously decided they could care less about customer service and thier network. too bad at one point in the past it was a good company. thanks to crap leadership, bad decisions and upper management egos the end looks near.

 – About 4 weeks ago.

first off, i am not from f%@king ottowa, canada....geeze can't you people please fix the glaring glitch...nothing against canada but for pete sake fix it already!

2nd,,,,frontier eat...

first off, i am not from f%@king ottowa, canada....geeze can't you people please fix the glaring glitch...nothing against canada but for pete sake fix it already!

2nd,,,,frontier eat shit and die. so mother effing sick of being dropped right in the middle of working on someting, playing a game, streaming movie...it doesn't matter what it is i'm constantly being dropped by you incompentant idiots. you don't know what the hell you are doing, you couldn't find a f%@king door if you staring straight at it.

also, i am sick of paying for high speed and getting 16-20 mbpm

i cant wait for this company to crash and burn. hopefully it will be absorbed by another company that has a clue as to what they are doing...period

 – About 4 weeks ago.

congratulations to frontier communications, you reports were abysmal to say the least , your bleed out rate is massive and trust me on this one, your so called stock split will destroy the company...

congratulations to frontier communications, you reports were abysmal to say the least , your bleed out rate is massive and trust me on this one, your so called stock split will destroy the company just like you did with c&w. and a new all time 52 week low of 2.90 cents a share with massive volume, the ship is sinking, the investors are dumping and your real days are over. i offer 6 billion to take you over and recover this disaster once and for all. today , your average volume is 22 million, today you did 118 million shares. does that not ring a bell with you yet! my offer stands, 6 billion, you go away, we run a phone company the way it should be run and your debt bonds still maybe stay intact if you are lucky! and the class action suit now has major legs as well behind it. i think that you should capitulate now before your are nothing more than dust.

high 3.11
low 2.90
volume 122.4m
10 day avg. vol 22.0m
52 wk high 5.85
52 wk low 2.90
ytd % change -13.31
1 yr % change -46.04
eps -0.53
market cap 3.4b
shares out 1.2b
price/earnings --
revenue (ttm) 7.9b
beta .7
dividend 0.42
yield 14.33%

 – About 4 weeks ago.

in response to the request for a death certificate, file with the state ag's off and tell them what is going on. the will make mince meat out of them. and call the local news stations as well,...

in response to the request for a death certificate, file with the state ag's off and tell them what is going on. the will make mince meat out of them. and call the local news stations as well, make this a huge stink for them. contact the newspapers about this type of bull and then file with the fcc. rall real simple, and will make them back off and add to the multitude of bad press they keep on getting.

 – About 4 weeks ago.

and the gruesome news is that this company is about to implode! good! get rid of them

http://seekingalpha.com/article/4050542-frontier-communications-implosion

1 for 10...

and the gruesome news is that this company is about to implode! good! get rid of them

http://seekingalpha.com/article/4050542-frontier-communications-implosion

1 for 10 shares or 1 for 25 shares spells doom for these clowns!

 – About 4 weeks ago.

my father died over 5 years ago and i am just now getting a bill for $927 sent to my house from the frontier collection center.
we were told that they will not accept a digital copy of the...

my father died over 5 years ago and i am just now getting a bill for $927 sent to my house from the frontier collection center.
we were told that they will not accept a digital copy of the death certificate as proof, and they do not have a fax either.

i read below that frontier is trying to collect from someone that lost their dad over a year ago.
is frontier up to an alternate billing method?
like looking through death records in an attempt to collect a bit of cash from unsuspecting family members of those former, and no doubt, also frustrated, frontier customers that have died.

frontier sucks! and so does their collection center!

 – About 4 weeks ago.

frontier communication sucks sooooo bad.

i moved from portland or 4 years ago. i was month to month and cancelled service-paying for last monh even though i cancelled. i also returned the...

frontier communication sucks sooooo bad.

i moved from portland or 4 years ago. i was month to month and cancelled service-paying for last monh even though i cancelled. i also returned the router using their label.

fast forward 4 years and trying to obtain mortgage. frontier posted overdue $29.99 for 6 months then charged off balance. not once did i receive a letter, invoice or anything from frontier.

i agreed to pay this charge as i had to have it cleared for mortgage. frontier accepted my payment and i received confirmation number. i was told i would receive an emailed letter that showed paid in full. "this can take up to 48 hours"-frontier email. well, it has now been 5 weeks and i still haven't received a letter or email.

i have been trying to call customer service-very long wait times. tried online chat-it isn't answered by anyone.

what a worthless pos this company is. hope there stock goes to zero and they bankrupt.

 – About 4 weeks ago.

hart, michigan. land line is maintained for emergency use at my home. the service has been unreliable for over a month. no dial tone most of the time. have had the phone work intermittingly throughout...

hart, michigan. land line is maintained for emergency use at my home. the service has been unreliable for over a month. no dial tone most of the time. have had the phone work intermittingly throughout a day long period, then go out completely for days or a week at a time. does not seem to be weather related nor is there a regular pattern to the issues except maybe one; extremely poor service response and support. i now understand why the majority of homeowners have converted to wireless land lines. the wired network infrastructure must be so worn out and outdated that technicians can no longer maintain it except for a bandage here or there. last time i talked with one of their technicians he enlightened me to the fact that most of the network has not been touched in thirty or forty years.

 – About 4 weeks ago.

oh my pre-market trading right now at 7:32 am is heading south! congratulations frontier communications! you just broke your 52 week low!

2.99 usd
last | 7:36:14 am est

oh my pre-market trading right now at 7:32 am is heading south! congratulations frontier communications! you just broke your 52 week low!

2.99 usd
last | 7:36:14 am est
-0.30 (-9.12%)
pre-market change
32,840
volume
extended hours
3.29 usd
close | 02/27/2017
-0.08 (-2.37%)
change
30,806,329
volume

 – About 4 weeks ago.

congratulations to frontier communications! you have reached a 52 week low and it will go tuther. this is just after hours trading, but your days are numbered!


3.00 usd
last...

congratulations to frontier communications! you have reached a 52 week low and it will go tuther. this is just after hours trading, but your days are numbered!


3.00 usd
last | 7:59:36 pm est
-0.29 (-8.81%)
after hours change
2,793,073
volume
extended hours
3.29 usd
close | 4:00:00 pm est
-0.08 (-2.37%)
change
30,806,329
volume

wowo, a new record low, you are approaching penny stock values or being delisted. the options on your ass are amazing! and at the opening bell tomorrow morning, there will be blood on the streets as frontier bleeds to death. the fall of this company can't happen soon enough! and there is a class action suit being filed, they are just waiting to serve them in ct.

bye-bye frontier, you are toast! i will offer 5 billion to buy you out and run a real telecom company, because you have no clue, except how to pay a widows and orphans stock price and dividend. but those days are gone as well. 1 for 10 or 1 for 25 stock swap, are you kidding me. you are drawing at the air hoping the shareholders meeting does not turn into a free for all against the bod and senior management! you guys are toast!

 – About 4 weeks ago.

frontier communications shares fell over 4 percent after the company reported revenue below analyst estimates. the company reported revenue of $2.41 billion, lower than the $2.50 billion projected....

frontier communications shares fell over 4 percent after the company reported revenue below analyst estimates. the company reported revenue of $2.41 billion, lower than the $2.50 billion projected. the telecommunications company also reported a loss of 4 cents per share, topping the 5 cents per share loss expected by analysts, according to thomson reuters consensus estimates. add to this, they are offering a 1 for 10 share reverse stock split or a 1 for 25 stock split as well. this ship is sinking fast. if my memory stands true this is the exact thing they did before they sank cable and wireless, and their so called new, but old cfo is the same cfo that sank cable and wireless. beware of these wolves, for they are about to go down big time. after hours trading is as follows.

3.00 usd
last | 7:59:36 pm est
-0.29 (-8.81%)
after hours change
2,793,073
volume
extended hours
3.29 usd
close | 4:00:00 pm est
-0.08 (-2.37%)
change
30,806,329
volume
3.105.85


and wait until tomorrow, when the market open again, the sell orders will be massive no matter what they say!

 – About 4 weeks ago.

this company is full of thieves. i called to get a bundle. they supposedly set me up with a bundle of $136/mo. month after month goes by getting a $186/mo bill. the customer service person says that...

this company is full of thieves. i called to get a bundle. they supposedly set me up with a bundle of $136/mo. month after month goes by getting a $186/mo bill. the customer service person says that the discounts haven't kicked in and to just pay the $136. well, the balance has accumulated and now i'm told there is no record of a $136/mo bundle i signed up for and that i'll have to pay the hundreds of dollars and late charges on my bill that weren't part of the contract. there is no contract pdf, so i have nothing to show from my initial conversation. if you sign up with any company, get an email or pdf with the new contract. they won't take any charges off at this point. i'm canceling and going with spectrum, since they'll pay the termination fees for new customers. verizon never caused me problems with their service. once it went to frontier, everything went to crap. stay far away from frontier!!

 – About 4 weeks ago.

my father passed away over a year ago. i have been assured by several people on the phone that his bill was paid in full and that his account has been closed. today i received a letter from a...

my father passed away over a year ago. i have been assured by several people on the phone that his bill was paid in full and that his account has been closed. today i received a letter from a collections agency stating that my father owes frontier money! still. after a year! they have the worst customer service. i'm so frustrated right now!!!

 – About 4 weeks ago.

frontier communications reports after the bell today. their bonds have a decent payout if they can hold true, but the dividend cut will happen soon. i give it 6 months before they slash the % or...

frontier communications reports after the bell today. their bonds have a decent payout if they can hold true, but the dividend cut will happen soon. i give it 6 months before they slash the % or payout.

today's number so far at 12:45 pm.

high 3.39
low 3.36
volume 7.1m
10 day avg. vol 21.1m
52 wk high 5.85
52 wk low 3.10
ytd % change -0.44
1 yr % change -38.03
eps -0.53
market cap 3.9b
shares out 1.2b
price/earnings --
revenue (ttm) 7.9b
beta .71
dividend 0.42
yield 12.48%

wait for the call and then watch the after-hours trading, it will not be pretty at all.

 – About 4 weeks ago.

just abysmal. worst possible service. ill trained technicians. really stupid phone reps. there is nothing nice to say about this company. we have had repeated service calls, each one does...

just abysmal. worst possible service. ill trained technicians. really stupid phone reps. there is nothing nice to say about this company. we have had repeated service calls, each one does something different - none have improved our service. we couldn't even watch a movie last night due to "low bandwidth" ^%$#$!! we pay $250 a month for internet and tv!!
dreaming of them going bankrupt or being bought out. please die frontier.

 – About 4 weeks ago.

lakewood, ca. i pay for 75/75. during the day is 1/2 of what i pay for. in the evening from 5pm on the download speed falls to less than 15. time to file once again with the fcc and have them deal...

lakewood, ca. i pay for 75/75. during the day is 1/2 of what i pay for. in the evening from 5pm on the download speed falls to less than 15. time to file once again with the fcc and have them deal with these morons. they are the lowest of the low.

 – About 4 weeks ago.

is my ip still from f%@king canada? my 2 year contract from verizon expired in december so frontier decided to hike up my bill by like $100 without notifying me and the only way around that is to open...

is my ip still from f%@king canada? my 2 year contract from verizon expired in december so frontier decided to hike up my bill by like $100 without notifying me and the only way around that is to open a new frontier account so you can have much better rates. the retention offer as a current customer of 8 years of fios service i got was awful compared to new costumers.

frontier tarnished the fios rep that i had with verizon for 8 years. charter spectrum $500 contract buyout looking nice.

 – About 4 weeks ago.

ct frontier dsl subscriber. sadly not a f%@king thing can be done and frontier does not give two shits whether we receive our "max" speed. we pay $1300 a year for 6mb and rarely get above 2,...

ct frontier dsl subscriber. sadly not a f%@king thing can be done and frontier does not give two shits whether we receive our "max" speed. we pay $1300 a year for 6mb and rarely get above 2, we avg about 1.5mb. shitiest customer service out there from another monster us corporation giving zero f%@ks about the customer

 – About 4 weeks ago.

idiots... i was deceived by cs reps and supervisors, wasted 2 days waiting for repair persons that did not show up. the appointments had been presumably set up by supervisors, the employees lied when...

idiots... i was deceived by cs reps and supervisors, wasted 2 days waiting for repair persons that did not show up. the appointments had been presumably set up by supervisors, the employees lied when i requested a status.... they said the tech had pulled my ticket and would be there soon; the techs never showed up. terrible way to treat customers, they have wasted my time.

 – About 4 weeks ago.

we called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. we...

we called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. we called again, they admitted the error, promised a refund, and confirmed the rate of $69.00 plus tax per month. however, the bill came for $120.00 and on and on... just called them again, spent 1 hour 15 minuts on the phone and didn't resolve anything. so they placed me on queue to be called back. when customer care called 50 minutes later, i spent about 20 minutes more on the phone. they again promised the rate of $72 including tax and a $65.00 credit on next bill - which is less than the amount we overpaid. as we have auto pay, they just help themselves to any amount off our credit card - very-very dishonest company and totally out of control!
i am starting to feel like an idiot, trying to call frontier customer care again and again and getting the same results. we just have to drop them. i did stop auto pay today.

 – About 4 weeks ago.

we called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. we...

we called about a new increase in price (up to $84.00) a few months ago, and their customer care rep gave us a new service bundle for $72.00 including tax, but the next month the bill was $98.00. we called again, they admitted the error, promised a refund, and confirmed the rate of $69.00 plus tax per month. however, the bill came for $120.00 and on and on... just called them again, spent 1 hour 15 minuts on the phone and didn't resolve anything. so they placed me on queue to be called back. when customer care called 50 minutes later, i spent about 20 minutes more on the phone. they again promised the rate of $72 including tax and a $65.00 credit on next bill - which is less than the amount we overpaid. as we have auto pay, they just help themselves to any amount off our credit card - very-very dishonest company and totally out of control!
i am starting to feel like an idiot, trying to call frontier customer care again and again and getting the same results. we just have to drop them. i did stop auto pay today.

 – About 4 weeks ago.

i have been on hold for 28 minutes and counting, pressed the number to cancel service from the main menu. no one has picked up my call. this is the 3rd time i have called trying to cancel my service....

i have been on hold for 28 minutes and counting, pressed the number to cancel service from the main menu. no one has picked up my call. this is the 3rd time i have called trying to cancel my service. the other two times, i was transferred by a customer service representative to the department that hadles cancellations. i was on hold for 30 minutes. how can i cancel my service if no one ever picks up my call??????

 – About 1 Month ago.

run, don't walk away from frontier.......

run, don't walk away from frontier....

 – About 1 Month ago.

http://seekingalpha.com/article/4049469-frontier-play-dividend-cut-fear

summary

frontier is one of the most highly shorted stocks in the s&p 500.

frontier has...

http://seekingalpha.com/article/4049469-frontier-play-dividend-cut-fear

summary

frontier is one of the most highly shorted stocks in the s&p 500.

frontier has the ability to sustain its dividend, if it wants to.

if you’re looking for big safe income, consider frontier’s high yield bonds, not the stock.

fear is high that a frontier (nyse:ftr) dividend cut is coming. its price is down, its yield (12.4%) seems unsustainably high, and short interest is among the highest in the s&p 500. however, to a large extent, frontier does have the ability to control its cash flows and sustain its dividend in the near and mid term. the real challenge is that frontier's business exists in an anemically eroding marketplace. and if you are attracted to frontier because of its big dividend yield, then you may want to consider the bonds instead. many of frontier's high-yield bonds offer big interest payments, and they're far safer than the stock (plus the bonds may get a very nice price bump if frontier's dividend actually does get cut).

frontier faces challenges

frontier faces big challenges. for starters, the company provides voice, video and data services to customers dispersed across the us, often in smaller rural markets where the big boys (verizon (nyse:vz) and at&t (nyse:t)) are generally not interested.



the company's financial wherewithal is being stretched increasingly thin considering the high costs of maintaining its dispersed and neglected networks, its balance sheet debt obligations, and its equity investor's demands for dividends.



also, potential increased competition from wireless service providers is threatening. and as further evidence of the challenges facing frontier, short-interest has recently exceeded 19%, making it one of the most "bet against" stocks in the s&p 500.



further still, the following chart shows the company's free cash flows (the money from operations left over after capital expenditures) has recently been negative.



and considering all of these challenges, many investors are left wondering if the big dividend is safe or if it is heading for a big dividend cut.

frontier's dividend is sustainable (for now)

frontier's dividend is sustainable in the short and mid term, if the company wants to sustain it. for example, frontier can skimp on network capital expenditures in the short and mid term at the expense of disgruntled customers (remember, frontier is the only provider in many of the areas it serves). however, frontier may likely be able to sustain the dividend without further sacrificing services and capital expenditures. as the following graphic shows, the company has plans to strengthen itself in the coming years via cost synergies.



(image source: q3 investor presentation)

additionally, frontier's cash flows may not be as dire as a basic free cash flow calculation (see earlier fcf chart) suggests. in particular, adjusted free cash flow (and the dividend), as shown in the following chart, is much less stressed.



(for reference, adjusted free cash flow is defined as free cash flow, as described above and adding back interest expense on incremental debt and dividends paid, prior to the company's ownership of its ctf operations, on debt incurred and preferred stock issued to finance the verizon acquisition).

also worth noting, the government has a vested interest in supporting frontier. in particular, the government wants frontier to keep providing phone and data services in certain dispersed and underserved areas, and that's why frontier receives multiple government subsidies. for example, in 2015, $500 million, or 9%, of frontier's total revenues were derived from federal and state subsidies for rural and high-cost support, commonly referred to as usf (2015 10-k, p.22).

frontier's bonds are better than its stock

as the following table shows, frontier currently has a variety of high-yield bonds outstanding.







(source: finra-markets morningstar)

specifically, many of these bonds offer big coupons and very attractive yields to maturity. and what makes them even more attractive to us is that many of them are far safer than the stock. for example, frontier has some 2025 bonds that offer 11% coupon payments (10.496% ytm). and not only does frontier have the cash flow to keep paying these bonds now, they have the ability to cut the stock dividend in the future which will free up even more cash flow to pay the bonds if needed. and if frontier does cut the dividend, the bonds will likely experience an immediate jump in price because the market will perceive the bonds as even safer (i.e. cutting the dividend frees up more cash flow thereby making the bonds safer).

generally speaking, companies don't stop paying interest on their debt unless they're going into bankruptcy, and that's not the case for frontier (i.e. frontier has plenty of business and cash flow to remain a going concern). and as we mentioned earlier, the government has a vested interest in not letting frontier go into bankruptcy (i.e. the government wants frontier to keep serving the areas that it does, and that's exactly why frontier receives all those government subsidies). unless some hostile takeover occurs, whereby the barbarians intentionally take frontier into bankruptcy, the bonds are money good (especially considering the government regulators want frontier to stay in business).

risks

as we mentioned earlier, frontier's business faces a variety of risks that are worth considering. for example, frontier serves customers in dispersed regions across the us which makes supporting the network expensive. and in many areas, the network has been neglected and requires significant capital expenditures. other risks include the threat of a reduction in government subsidies, potential competition from wireless providers, costly pension obligations, the costs of unionized workers, and customers angry about the quality of service. however, despite the risks, there are a lot of stakeholders that want the company to remain a going concern such as government regulators, the customers that have no other viable phone and data options, and the investors and management who have skin in the game.

conclusion

if it's big safe yield that you're after, consider frontier's high-yield bonds, not the stock. frontier will cut the huge dividend on its stock long before it defaults on its debt. and if you are interested in more companies with big dividends and a high level of fearful investors (like frontier), consider this list of 40 big dividends with high short interest. lastly, and most importantly, don't subject yourself to unnecessary risk (unless you want to) such as is the case with frontier's stock.

 – About 1 Month ago.

ok kids, here comes the bloodbath that frontier does not want to admit, but will have to. the dreaded conference call on the 28th of february. with 230+ million bets going for the stock to take a...

ok kids, here comes the bloodbath that frontier does not want to admit, but will have to. the dreaded conference call on the 28th of february. with 230+ million bets going for the stock to take a major nosedive and the edita is minus - billions, you can bet your bottom dollar that this will be one hell of a day for frontier that they will try to spin their way. but the real number don't lie. the defection rate of the customer base in the areas that they thought would be as gold mine, turns out to be just a lead weighted balloon.

 – About 1 Month ago.

from what i understand morgan and morgan is looking at filing a major class action suit against frontier for at least the state of florida. since frontier screwed up so bad in florida, they deserve...

from what i understand morgan and morgan is looking at filing a major class action suit against frontier for at least the state of florida. since frontier screwed up so bad in florida, they deserve this in spades. while we as customers will get pennies on the dollar, the major damage will come from frontier "trying" to fight this one. morgan and morgan are know to be one of the most aggressive firms in the nation and they don't lose. plus, they smell the blood in the water already, now, we all have to contact them and get the ball rolling.

 – About 1 Month ago.

*training. but... if we were to trade.... i want verizon fios back. ...

*training. but... if we were to trade.... i want verizon fios back.

 – About 1 Month ago.

holy sh¡t. when is enough, enough. i called again 5 times to resolve my bill. after i canceled weeks ago? one of my first jobs was in customer care and this is not how it works. maybe they need to...

holy sh¡t. when is enough, enough. i called again 5 times to resolve my bill. after i canceled weeks ago? one of my first jobs was in customer care and this is not how it works. maybe they need to get back to the basics. customers first. . .profit later... still can't believe how my retention offer to keep me as a customer went out like, and i quote, "we are able to give you the first year at $99.97, then the second year at $146.98 and the third year at $199.60... oh but your not under a contract.... excuse me???? well take a magic marker and write not smart on my forehead.?? maybe we should go back to basic basics and start a new trading program.

 – About 1 Month ago.

customer technical support is the worst in the us! the 1st line techs use "instant messaging chat" to talk to 2nd line engineers. you get put on hold and have to deal with a usless middle man...

customer technical support is the worst in the us! the 1st line techs use "instant messaging chat" to talk to 2nd line engineers. you get put on hold and have to deal with a usless middle man relaying info. how the heck these guys are still in business is beyond me. i recommend all my customers to move off frontier fios and most of them have. fcc should really be ashamed to allow these jokes to provide a service they can't support.

 – About 1 Month ago.

absolute worst provider! worst customer service. over charged $150 and i was told it will take 3 months to credit it back!?!?!?!?!?!?! it was their error!!!!!!...

absolute worst provider! worst customer service. over charged $150 and i was told it will take 3 months to credit it back!?!?!?!?!?!?! it was their error!!!!!!

 – About 1 Month ago.

my internet wasn't restored.  you have the worst service and customer service i have ever encountered.  i will make it this year's mission on social media and any other forum i can find to...

my internet wasn't restored.  you have the worst service and customer service i have ever encountered.  i will make it this year's mission on social media and any other forum i can find to relay this to the world.  no wonder everyone in my neighborhood app cautions against using use as a provider.  you should remove "communications" from your name.  you're terrible at it.  


waited on you 65 other customers to chat before me only to be told i need to telephone tomorrow. none of my 3 issues were resolved.  an internet provider with banker's hours.  what a joke!! 


internet service is spotty at best. have some phone number as my account number that has never been associated with me. can never troubleshoot my service because there is never any equipment associated with my account.

 – About 1 Month ago.

i'm not even a paying customer and im getting shitty service. my apartment complex has frontier vios internet as the only provider. there is not alternative. we are at their mercy. they keep...

i'm not even a paying customer and im getting shitty service. my apartment complex has frontier vios internet as the only provider. there is not alternative. we are at their mercy. they keep promising times and never show up. just to simply install the internet in an apartment that has used it before. now all the sudden they need to put in a buried drop line to connect to the apartment before they can go in to the apartment to install it. the apartment property manager says they should not need to do that in an apartment that has already used the same internet service. a known tech ops manager that works at spectrum formally time warner says that the frontier technicians simply do not want to do the work of installing/turning on the internet.

 – About 1 Month ago.

this is a letter i emailed a top executive

first of all i would like to thank you for your time, i know you are very busy. the reason for this e-mail is that i'm at the end of my rope...

this is a letter i emailed a top executive

first of all i would like to thank you for your time, i know you are very busy. the reason for this e-mail is that i'm at the end of my rope and need your assistance. i upgraded my frontier service two years ago from a lower speed service to frontiers fastest service .frontier installers came to my house and upgraded the box outside my house along with equipment inside my house. up until that date my service was fine. after installation, my hd tv service quality went down along with my wi-fi service. channels above 500 were all pixelated and i couldn't get premium channels at all, including sports channels.
after 2 years of calling your tech support and having service people out we finally found the problem. in january 2017 a tech person came out, looked at the outside connections and found a filter on the box. he removed it and showed it to me. again the outside box was installed by a qualified frontier installer. from that point forward we have been getting the quality i am paying for
after the tec person came out and fixed the issue i called in to get credit (if i'm paying for a mercedes i expect one, not a pinto) for the two years of underperforming service caused by frontiers mistake. i talked to a real nice sales person and he arranged for a credit of $504.00, $21x24 months. which i agreed was fair. you must realize i have been paying over $200.00 a month for at least 10 years or a lot more than $24000.00 in total. he then said he would send it up for approval.
i got my bill today and noticed i was late. but if the credits had gone through i would have not been late. so i called up frontier service desk and they told me that the credit was not approved and that i didn't qualify for the credit, i asked for a supervisor and she told me the same thing. her response was that, "you are not paying for hd so you will not get credit for it. i know as a business person nothing is free. a portion of my behemoth bill every month is payment for hd service.
i would sincerely appreciate it if you could follow up with an email and let me know how this will be rectified.

after several phone calls from their executive customer no service department i was offered $100 for the disruption of service that i had for two years. i explained to the person that this is unsatisfactory and that i would be taking other measures. i have moved my service to a competitor that offers higher speeds more channels and is less expensive than frontier. so if you are looking for quality service and a good customer service department do not look at frontier communications.

 – About 1 Month ago.

the worst customer service i've ever experienced. hiked my bill up with no notice from 150 to 240. took me 7x to call and talk to someone (multiple hours of waiting and disconnected calls) where i...

the worst customer service i've ever experienced. hiked my bill up with no notice from 150 to 240. took me 7x to call and talk to someone (multiple hours of waiting and disconnected calls) where i finally found someone who agreed to lower my bill back to 165.

i check my bill a month later? $240. and no record of my previous conversations to lower my bill. now i have to do the same thing all over again.

 – About 1 Month ago.

mishandled service transfer left our internet company offline for 2 weeks!!! they called the day of our initial install to tell us they had made a mistake and the next soonest install was 8 days...

mishandled service transfer left our internet company offline for 2 weeks!!! they called the day of our initial install to tell us they had made a mistake and the next soonest install was 8 days later. this is unacceptable in this day and age. this is the worst company i have dealt with to date.

 – About 1 Month ago.

the wort performing stocks so far and on february 28th, ftr goes down even further.
http://seekingalpha.com/article/4048125-best-worst-performing-stocks-since-inauguration...

the wort performing stocks so far and on february 28th, ftr goes down even further.
http://seekingalpha.com/article/4048125-best-worst-performing-stocks-since-inauguration

 – About 1 Month ago.

down all day saturday, reported no issues when your helpdesk was blowing up. no point in having a helpdesk if they can't do anything at all. get a pr team, tell people whats going on. it obviously...

down all day saturday, reported no issues when your helpdesk was blowing up. no point in having a helpdesk if they can't do anything at all. get a pr team, tell people whats going on. it obviously was a routing issue. but guess what happens today? not even saturday yet for your weekly outage, we only make it to wednesday! congrats guys. how did you go from having a perfectly running network to straight trash so fast? i hate verizon more then anyone but they must have some kickass network admins. frontier probably doesn't even have a network admin, more like some ex-geek squad guys running around clicking buttons to see what everything does. going from linksys to juniper.

 – About 1 Month ago.

frontier, you f***ing suck! you are the worst internet provider of all time. i hope this company goes under asap. and, screw verizon for dumping us on these aholes. customer service is a...

frontier, you f***ing suck! you are the worst internet provider of all time. i hope this company goes under asap. and, screw verizon for dumping us on these aholes. customer service is a joke...they are all of bunch of incompentents. i can just see them sitting around filing their nails, picking their noses, taking stupid "selfies" (i hate that f***ing word), watching porn, and reading from scripts as they pass us around from pinhead to pinhead. forget even trying to stream a movie, it's just an exercise in frustration. constantly being dropped offline, extremely slow to load anything. i'm sick of it. i recently ran into a employee of frontier...he was wearing his company shirt (emblazoned with the logo), and i asked to if he had ever visited this site he said he had and sheepishly, said he was embarrased by the poor performance of the company and he himself experiences the same frustration as we do bc he also has the pos company as his provider. in my region there are only a few options and they don't fare much better.

btw, i live in rancho cucamonga, ca...not ottowa, canada, why is every comment coming up as being posted from that location...something wrong with this site.

 – About 1 Month ago.

i sent the previous message, indicated as from ottawa, ontario canada roughly 50 minutes ago. however, i'm a california resident and live in the orange county area.
i didn't see where...

i sent the previous message, indicated as from ottawa, ontario canada roughly 50 minutes ago. however, i'm a california resident and live in the orange county area.
i didn't see where the form asked for my subscription area. please acknowledge as i want my complaint realized as accurately as possible

 – About 1 Month ago.

we're experiencing numerous interruptions during movies, programs so we called frontier's help line and was told we would be contacted on monday (it was sunday afternoon) by their technical...

we're experiencing numerous interruptions during movies, programs so we called frontier's help line and was told we would be contacted on monday (it was sunday afternoon) by their technical support.
we asked the frontier representative to add a phone number to our account so they would have another way to contact us when responding to our complaint. additionally we inquired about a reduced rate on our service due to an offer we received from one of their competitors. the frontier attendant acknowledged everything we asked for, took our information down and promised to forward it to the people who would deal with our issues, adding she would verify something was being done on our behalf. when we asked what we could do in the event frontier failed to respond as she indicated, she added that she would contact us to confirm we'd been helped.
in as much as i was in some disbelief over how this frontier employee handled our complaint, i was left with the impression this person was really on the ball and that hopefully she would make good on her promises. we had been very civil in our complaint and thorough in giving her all the information she asked for. (i even commented to my girlfriend on how nice and professional the frontier attendant had been to me, given it was sunday and i wasn't even expecting anyone to answer our call).
well, as all of the other customers have complained before me, not one of the actions promised us by frontier were carried out! i don't want to sound naive here but i typically take someone at their word until they prove otherwise. realizing the circumstances regarding the timing of our complaint and how it seemed unrealistic they would actually respond the next day (as sunday's attendant promised), i gave frontier the benefit of the doubt and waited till that wednesday before i decided to call again as the reality of another disappointment was apparent!
what frontier may not be aware of is we were careful to document everything discussed during that sunday call and even the follow-up call so that in the eventuality frontier would behave as they apparently have with numerous other customers, we would be fully prepared to pursue recourse against this corrupt so called "provider".
finally, i suggest any and all of those customers, present and past, take time to make the fcc aware of the abusive treatment frontier is obviously capable of and how they obviously have contempt for those of us who only want fair treatment and honest service.

 – About 1 Month ago.

no company should be this bad. i called, was disconnected twice so i looked on line. saw a chat line, but what do you know, it didn't work. tried to email but all it would allow me to do is make a...

no company should be this bad. i called, was disconnected twice so i looked on line. saw a chat line, but what do you know, it didn't work. tried to email but all it would allow me to do is make a phone appointment. tried a third time and got a person again, but due to her system lagging, the phone call is taking a long time. great way to run a business with equipment and services that don't work.

 – About 1 Month ago.

bye, bye frontier, you did the same thing to cable and wireless and the rest of your play toys. you are about ot get your clock cleaned in such a manner, you are toast. how much more can you borrow...

bye, bye frontier, you did the same thing to cable and wireless and the rest of your play toys. you are about ot get your clock cleaned in such a manner, you are toast. how much more can you borrow without going bankrupt.

. http://seekingalpha.com/article/4044386-frontier-communications-follow-money-dividend-cut-imminent

 – About 1 Month ago.

frontier is about to go boom!

http://seekingalpha.com/article/4044386-frontier-communications-follow-money-dividend-cut-imminent

plus for them, the blood bath is about to...

frontier is about to go boom!

http://seekingalpha.com/article/4044386-frontier-communications-follow-money-dividend-cut-imminent

plus for them, the blood bath is about to happen on 02/28 /17 when they are reporting earnings.

trust me on this one, they are about to get their clocked clean. plus there is a serious rumour that a knight in shining armor, and grab it all for 5 billion. that is 5.8 billion less than these morons paid for the copper lines in 3 states. and this does not include the major mistake they make in 2012 buying ll of the copper in the midwest, and they are losing their shirt in that area as well.

 – About 1 Month ago.

frontier sucks... i have called multiple times and they give me the same run around, then finally schedule a tech to come out to fix the problem. each time they are a no call no show. when i call...

frontier sucks... i have called multiple times and they give me the same run around, then finally schedule a tech to come out to fix the problem. each time they are a no call no show. when i call again, they apologize and the whole process starts over. no end in site. this has been going on since september!

 – About 1 Month ago.

i have been waiting 3 months to have frontier bury my fios cable. literally, every time i call they act like its the first time i have called. i'm on my 20th call with them and each call wastes...

i have been waiting 3 months to have frontier bury my fios cable. literally, every time i call they act like its the first time i have called. i'm on my 20th call with them and each call wastes 30 minutes to 1 hour. they ran my cable across the top of my neighbors drive way. i told them that was a bad idea but they did it anyway. as you can guess, my neighbors car broke the cable when it got wound up in their tires. i was out of cable/tv/internet for a week. i wish i had changed to direct tv!!!

aitqy

 – About 1 Month ago.

i hate frontier!!!! ...

i hate frontier!!!!

 – About 1 Month ago.

frontier is the rotting dead carcass of the good company they killed through a buy-out.

we had frontier, internet was 3 mbps and the balance of bandwidth from the modem was total shit....

frontier is the rotting dead carcass of the good company they killed through a buy-out.

we had frontier, internet was 3 mbps and the balance of bandwidth from the modem was total shit. aka. 1 pc got 100% of the speed at any time instead of even distribution.

switched to comcast and it was like magic, but expensive and really really fast magic.

now because comcast is getting more expensive, we switched to frontier again to save money, as it is the only other option, and guess what? it is (if i can put it into an accurate quanitity), 3x as shit as it was before.

chatting cust. support and a single support rep changed their excuse three times about why the internet (suppose to have 7 mbps) was only 0.5 mbps. ffs either they straight up lie or they say that they aren't told anything. what the f%@k is the point of support if you don't know shit.

customer support = emotional support for the loss of your money

if you have other options for an isp besides frontier, and even if it is a little more expensive, get it instead. it's like choosing between expired bread and moldy bread soaked in piss.

 – About 1 Month ago.

i'm so sick of frontier dying on me!! their service is great, but it's never active!!! i had my internet working this morning, then it died, then it started working again, and it just effin...

i'm so sick of frontier dying on me!! their service is great, but it's never active!!! i had my internet working this morning, then it died, then it started working again, and it just effin died again!!!!! 😡😡😡😡

 – About 1 Month ago.

i was happy with my verizon fios until frontier took over. service has gone done extremely. too bad i cannot get verizon back looking for an alternative now. any suggestions? live in northern los...

i was happy with my verizon fios until frontier took over. service has gone done extremely. too bad i cannot get verizon back looking for an alternative now. any suggestions? live in northern los angeles. is there any other fios provider?
list of issues:
1. internet speed dropped without any changes in equipment except that frontier handles my fios now.
2. pixelation in my dvr, never happened with verizon. again no equipment change.
3. pixelation on live tv.
4. some hd channels are unwatchable. example, spike tv.

frontier sucks!!!!

 – About 1 Month ago.

just had new service installed today. internet speeds were to be 100mbps. speed tests are max 16mbps thru multiple devices.

called frontier to have them fix. on hold for over an hour....

just had new service installed today. internet speeds were to be 100mbps. speed tests are max 16mbps thru multiple devices.

called frontier to have them fix. on hold for over an hour. still haven't spoke to anybody....

 – About 1 Month ago.

frontier may be the most insensitive company i have seen recently in handling of their customers. i wish i could say my previous experience was better, but it was not. this new experience... it took...

frontier may be the most insensitive company i have seen recently in handling of their customers. i wish i could say my previous experience was better, but it was not. this new experience... it took two hours to get the account moved, the tech showed up without calling and left within five minutes. internet did not work as soon as he left and cannot get any help back for days...and i am now sitting on the phone for 30 minutes and no one is answering. yet this is the only provider in one of the nicest cities and communities in north dallas??? anyone know who at the state government level to call and try to break up this incompetent monopoly?

 – About 1 Month ago.

i cancelled this a#o in early december. they are still billing me. just got an email telling me they will debit my account in march and i'm not even a customer of theirs. i've had...

i cancelled this a#o in early december. they are still billing me. just got an email telling me they will debit my account in march and i'm not even a customer of theirs. i've had spectrum since that time. these m#frs need a huge class action lawsuit. they are either completely inept to a degree that boggles the mind or they know exactly what they're doing.

 – About 1 Month ago.

hi! i see the number you are calling from is (310) 555-suck (7825). is this the main number for you fios-refer account? well we are sorry. we have had complaints from this number. "error...

hi! i see the number you are calling from is (310) 555-suck (7825). is this the main number for you fios-refer account? well we are sorry. we have had complaints from this number. "error 0811070032. . .please try to use the crappy router we gave you in 2016 and expired in 2002. please use this wifi to continue this call for your best services." thank for choosing. a flaming bag of dog shit on your front porch. don't try to call and tell us to stomp it out. because we won't pick up the phone on our "customer. care. service line." because that last 50 seconds on the phone, just might save.:::

 – About 1 Month ago.

frontier communications is just as incompetent as our new president. what the f%@k is wrong with this country. our cable doesn't work and we elected a moron for president. ...

frontier communications is just as incompetent as our new president. what the f%@k is wrong with this country. our cable doesn't work and we elected a moron for president.

 – About 1 Month ago.

frontier communications is just as incompetent as our new president. what the f%@k is wrong with this country. our cable doesn't work and we elected a moron for president. ...

frontier communications is just as incompetent as our new president. what the f%@k is wrong with this country. our cable doesn't work and we elected a moron for president.

 – About 1 Month ago.

raised my rate $100 overnight. called to complain/fix and then they switch me to a spanish plan? they canceled my dvr, dont know how that happened; it will take them 3 days to turn my dvr back on? ...

raised my rate $100 overnight. called to complain/fix and then they switch me to a spanish plan? they canceled my dvr, dont know how that happened; it will take them 3 days to turn my dvr back on? one person says they can fix it, then i get handed to another ass that says i can fix it for $100 more per month?

#frontiersucks

 – About 1 Month ago.

everyone in socal. torrance, san pedro, long beach to laguna niguel. if i could share the pic of my contract of zero months with my bill from spec trum now vs. the fiotieer (fios wannabes with mickey...

everyone in socal. torrance, san pedro, long beach to laguna niguel. if i could share the pic of my contract of zero months with my bill from spec trum now vs. the fiotieer (fios wannabes with mickey ears=not fios) $175+ for basic and after 8 hours on the phone and shutting my service down for 7 days then they want to charge more for their inconvenience fees on crappy customer service. (my eight hours) then we go to... the 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? ohh and the taxes that were not included to $hitstack your bill even more. umm sorry. i have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. (like buying out fios). now the fcc is looking into this issue. its about time. last thoughts: shove it fioteer bottomfeeders. you're a bunch of money sucking a-holes. go prey on eels.

 – About 1 Month ago.

everyone in socal. torrance, san pedro, long beach to laguna niguel. if i could share the pic of my contract of zero months with my bill from spec trum now vs. the fiotieer (fios wannabes with mickey...

everyone in socal. torrance, san pedro, long beach to laguna niguel. if i could share the pic of my contract of zero months with my bill from spec trum now vs. the fiotieer (fios wannabes with mickey ears=not fios) $175+ for basic and after 8 hours on the phone and shutting my service down for 7 days then they want to charge more for their inconvenience fees on crappy customer service. (my eight hours) then we go to... the 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? ohh and the taxes that were not included to $hitstack your bill even more. umm sorry. i have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. (like buying out fios). now the fcc is looking into this issue. its about time. last thoughts: shove it fioteer bottomfeeders. you're a bunch of money sucking a-holes. go prey on eels.

 – About 1 Month ago.

everyone in socal. torrance, san pedro's, long beach to laguna niguel. if i could share the pic of my contract of zero months with my bill from spec trum now vs. the fiotieer (fios wannabes with...

everyone in socal. torrance, san pedro's, long beach to laguna niguel. if i could share the pic of my contract of zero months with my bill from spec trum now vs. the fiotieer (fios wannabes with mickey ears=not fios) $175+ for basic and after 8 hours on the phone and shutting my service down for 7 days then they want to charge more for their inconvenience fees on crappy customer service. (my eight hours) then we go to... the 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? ohh and the taxes that were not included to $hitstack your bill even more. umm sorry. i have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. (like buying out fios). now the fcc is looking into this issue. its about time. last thoughts: shove it fioteer bottomfeeders. you're a bunch of money sucking a-holes. go prey on eels.

 – About 1 Month ago.

if i could share the pic of my contract of zero months. with my bill from spec trum now.. the fiotieer (fios wannabes with mickey ears=not fios) $175+ for basic and after 8 hours on the phone and...

if i could share the pic of my contract of zero months. with my bill from spec trum now.. the fiotieer (fios wannabes with mickey ears=not fios) $175+ for basic and after 8 hours on the phone and shutting my service down for 7 days they want to charge more for there inconvenience fees. (my eight hours) then... the 100mbps starting speeds without the $50 bump against their 75 that came out to only be around 30mpbs off...? ohh and the taxes that were not included to $hitstack your bill even more. umm sorry. i have better shit to spend my hardworked money on and it is not your sorry asses charging outrageous fees to pay for something you could not afford. like fios. go shove it fioteer bottomfeeders. you're a bunch of money sucking a-holes. go prey on eels.

 – About 1 Month ago.

are these from ontario, canada or all of socal?...

are these from ontario, canada or all of socal?

 – About 1 Month ago.

online filing with fcc
this is link to get something done from the feds.
fcc will send you a case and confirmation number usually just a few hours after they receive your complaint. they...

online filing with fcc
this is link to get something done from the feds.
fcc will send you a case and confirmation number usually just a few hours after they receive your complaint. they send it off to the legal department. you will receive a call. tell them what you want, anything within reason. they will audit your account to see exactly who you talked to and where they are located. they are cleaning house to get rid of call center idiots that do not follow procedure. they are tired of hearing about all of the liars within their company.
it only takes a few minutes to file. this is the only way to get satisfaction and that is to hit them in the pocketbook. they do get fined thousands of dollars for each and every case that the fcc finds them responsible for bad service.
california has more complaints than any other state with florida coming in 2nd.


https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us
https://consumercomplaints.fcc.gov/hc/en-us

 – About 1 Month ago.

internet drops every 5 minutes never had this problem with verizon. ...

internet drops every 5 minutes never had this problem with verizon.

 – About 1 Month ago.

verizon was trouble free frontier is the worst...

verizon was trouble free frontier is the worst

 – About 1 Month ago.

frontier legal department 811-877-433-3806 ext1033. ask for sheree. tired of all the crap talking to contractors across the country, then call this number. especially good if you have contacted the...

frontier legal department 811-877-433-3806 ext1033. ask for sheree. tired of all the crap talking to contractors across the country, then call this number. especially good if you have contacted the fcc, as this is the department that deals with them. in texas, frontier recently laid off over 200 real employees to higher more contractors from empereon (texas) to work out of their homes! as contracts run out from verizon cwa (communication workers of america) these employees will not have the protection of a union for bargaining. ibew ( international brotherhood of electrical workers) in areas of southern california affected as well. this is a union busting organization. online chat now going to manila in the phillipines. don't use them as they are totally useless. waiting time in southern california is now 5 days for the simple of repairs @ fios digital calling, router not functioning, anything!!! noone should have to wait more than a few hours to get something care of, 5 days is intolerable.
call the mayor of the city that you live in and then talk to customer service. that has been known to help
. fcc contact.
sharon bowers, chief, consumer inquiries and complaint division
federal communications commission
445 12th street, s.w.
washington, dc. 20554
technicians in texas that can really help you.
cell phone numbers.972-908-4658, 469-219-9515.
these are real frontier employees that get complaints directly from the office of the president dan mccarthy. you can also leave a voicemail for them if they are busy with someone else. they will contact you!!!
corporate numbers for office of the president:
877-433-3806 ext 0001 & 0029.valerie and jessica. ext 2517 is a megan anderson that is the person that deals with the legal dept. supposedly every fcc complaint is personally brought to the president!!!!!
frontier is fined heavily for each and every complaint that has merit.send a message to this horrible company through the legal department!!!

 – About 1 Month ago.


los angeles counth, california, still waiting for an update or any information whatsoever on the outage in the los angeles county area. customer service reps alternate between "it's an...


los angeles counth, california, still waiting for an update or any information whatsoever on the outage in the los angeles county area. customer service reps alternate between "it's an outage or a common cause outage" and " it's everyone's set top boxes not receiving the signals." denying there is an outage doesn't work when their own outage map shows this huge disruption in service. for some neighbors this has been going on anywhere from 2 days to 2 weeks. one neighbor on the list serve wrote "ours is still out for two weeks with a few calls in to them. nothing worked. even after getting new boxes and remotes our cable does not work. they say we now need to hire someone to check the cable connections. ugh! i am tired of this."
in addition to bills going up every month as well as these constant outages, it's like pulling teeth to get any information or even basic truth out of customer service reps. meanwhile, no cable and no internet with no end in sight and no explanation.

 – About 2 months ago.

the internet service and technical support is terrible, need to find a new provider
...

the internet service and technical support is terrible, need to find a new provider

 – About 2 months ago.

absolutely the worst company i have worked with. if i had internet service i would type more but i am stuck on my cell phone for the 4th day without service again. exceed satalite service is in my...

absolutely the worst company i have worked with. if i had internet service i would type more but i am stuck on my cell phone for the 4th day without service again. exceed satalite service is in my very need future.

 – About 2 months ago.

i was with verizon for many yrs with no problem then they sold to frontier and at first i had no problem with them but then i got a better deal with frontier so i caller id and call waiting for a...

i was with verizon for many yrs with no problem then they sold to frontier and at first i had no problem with them but then i got a better deal with frontier so i caller id and call waiting for a lower price that when the trouble stared the first bill was fine then stared charging me for long distance that were suppose be in my regular bill i tried for 9 months to get it fix but the people in the office could not fig it out so i am back to verizon at half the cost per mouth lloyd jones michigan 48834 010

 – About 2 months ago.

@empereon

yeah right. you guys have no clue what you're doing.. empereon operates a reckless call center with little to no oversight from frontier..

you're no more...

@empereon

yeah right. you guys have no clue what you're doing.. empereon operates a reckless call center with little to no oversight from frontier..

you're no more capable than genuine frontier representatives but you care even less.. and i didnt know that was possible.. you abandon calls after long holds.. hangup on customers.. you lie.. you argue.. you're rude and devious.. you put customers on speakerphone so your colleagues in the next cubical can have a great time mocking their frustrations.. you falsely notate accounts.. you provide fake names and fake call center locations.. and you falsely believe your real identity and employer are protected from public inquiry.. your solution to every problem is to schedule a tech... who i might add hardly ever shows up.. and when a customer calls back to complain then you promise to expedite the next dispatch which never actually happens..

your entire operation is the end result of bad business serving bad business in america.. any corporation thinking of hiring empereon for call center solutions should really evaluate their service from a customer service point of view before signing that contract.. unless you want to run your business into the ground..

 – About 2 months ago.

ive had services with this company for years. never really had any probems other than techs not showing up when they are suppose to. my daughter worked in customer service for this company. it shocked...

ive had services with this company for years. never really had any probems other than techs not showing up when they are suppose to. my daughter worked in customer service for this company. it shocked me how customers would call in and talk to the customer service reps. never understood the need to cuss, call vulgar names and blame the reps. its like i told my daughter if someone talks to you like that i wouldnt want to help them either. people just dont know how to act now days. being mean to a customer service rep is like talking crap about a chef as he is cooking your food. not real smart! my daughter no longer works for this company but from the sounds of it there are still a bunch of people out there who dont know how to treat others. my brother has services with another provider and he has issues all the time. ones just as bad as another. i do think this company needs to hire techs who will actually do there jobs and show up when they are suppose to.

 – About 2 months ago.

1-855-730-0904 this is empereon in alvin tx call us we know what to do
...

1-855-730-0904 this is empereon in alvin tx call us we know what to do

 – About 2 months ago.

warning: do not open the post below...

warning: do not open the post below

 – About 2 months ago.

according to all known laws
of aviation,


there is no way a bee
should be able to fly.


its wings are too small to get
its fat little body...

according to all known laws
of aviation,


there is no way a bee
should be able to fly.


its wings are too small to get
its fat little body off the ground.


the bee, of course, flies anyway


because bees don't care
what humans think is impossible.


yellow, black. yellow, black.
yellow, black. yellow, black.


ooh, black and yellow!
let's shake it up a little.


barry! breakfast is ready!


ooming!


hang on a second.


hello?


- barry?
- adam?


- oan you believe this is happening?
- i can't. i'll pick you up.


looking sharp.


use the stairs. your father
paid good money for those.


sorry. i'm excited.


here's the graduate.
we're very proud of you, son.


a perfect report card, all b's.


very proud.


ma! i got a thing going here.


- you got lint on your fuzz.
- ow! that's me!


- wave to us! we'll be in row 118,000.
- bye!


barry, i told you,
stop flying in the house!


- hey, adam.
- hey, barry.


- is that fuzz gel?
- a little. special day, graduation.


never thought i'd make it.


three days grade school,
three days high school.


those were awkward.


three days college. i'm glad i took
a day and hitchhiked around the hive.


you did come back different.


- hi, barry.
- artie, growing a mustache? looks good.


- hear about frankie?
- yeah.


- you going to the funeral?
- no, i'm not going.


everybody knows,
sting someone, you die.


don't waste it on a squirrel.
such a hothead.


i guess he could have
just gotten out of the way.


i love this incorporating
an amusement park into our day.


that's why we don't need vacations.


boy, quite a bit of pomp...
under the circumstances.


- well, adam, today we are men.
- we are!


- bee-men.
- amen!


hallelujah!


students, faculty, distinguished bees,


please welcome dean buzzwell.


welcome, new hive oity
graduating class of...


...9:15.


that concludes our ceremonies.


and begins your career
at honex industries!


will we pick ourjob today?


i heard it's just orientation.


heads up! here we go.


keep your hands and antennas
inside the tram at all times.


- wonder what it'll be like?
- a little scary.


welcome to honex,
a division of honesco


and a part of the hexagon group.


this is it!


wow.


wow.


we know that you, as a bee,
have worked your whole life


to get to the point where you
can work for your whole life.


honey begins when our valiant pollen
jocks bring the nectar to the hive.


our top-secret formula


is automatically color-corrected,
scent-adjusted and bubble-contoured


into this soothing sweet syrup


with its distinctive
golden glow you know as...


honey!


- that girl was hot.
- she's my cousin!


- she is?
- yes, we're all cousins.


- right. you're right.
- at honex, we constantly strive


to improve every aspect
of bee existence.


these bees are stress-testing
a new helmet technology.


- what do you think he makes?
- not enough.


here we have our latest advancement,
the krelman.


- what does that do?
- oatches that little strand of honey


that hangs after you pour it.
saves us millions.


oan anyone work on the krelman?


of course. most bee jobs are
small ones. but bees know


that every small job,
if it's done well, means a lot.


but choose carefully


because you'll stay in the job
you pick for the rest of your life.


the same job the rest of your life?
i didn't know that.


what's the difference?


you'll be happy to know that bees,
as a species, haven't had one day off


in 27 million years.


so you'll just work us to death?


we'll sure try.


wow! that blew my mind!


"what's the difference?"
how can you say that?


one job forever?
that's an insane choice to have to make.


i'm relieved. now we only have
to make one decision in life.


but, adam, how could they
never have told us that?


why would you question anything?
we're bees.


we're the most perfectly
functioning society on earth.


you ever think maybe things
work a little too well here?


like what? give me one example.


i don't know. but you know
what i'm talking about.


please clear the gate.
royal nectar force on approach.


wait a second. oheck it out.


- hey, those are pollen jocks!
- wow.


i've never seen them this close.


they know what it's like
outside the hive.


yeah, but some don't come back.


- hey, jocks!
- hi, jocks!


you guys did great!


you're monsters!
you're sky freaks! i love it! i love it!


- i wonder where they were.
- i don't know.


their day's not planned.


outside the hive, flying who knows
where, doing who knows what.


you can'tjust decide to be a pollen
jock. you have to be bred for that.


right.


look. that's more pollen
than you and i will see in a lifetime.


it's just a status symbol.
bees make too much of it.


perhaps. unless you're wearing it
and the ladies see you wearing it.


those ladies?
aren't they our cousins too?


distant. distant.


look at these two.


- oouple of hive harrys.
- let's have fun with them.


it must be dangerous
being a pollen jock.


yeah. once a bear pinned me
against a mushroom!


he had a paw on my throat,
and with the other, he was slapping me!


- oh, my!
- i never thought i'd knock him out.


what were you doing during this?


trying to alert the authorities.


i can autograph that.


a little gusty out there today,
wasn't it, comrades?


yeah. gusty.


we're hitting a sunflower patch
six miles from here tomorrow.


- six miles, huh?
- barry!


a puddle jump for us,
but maybe you're not up for it.


- maybe i am.
- you are not!


we're going 0900 at j-gate.


what do you think, buzzy-boy?
are you bee enough?


i might be. it all depends
on what 0900 means.


hey, honex!


dad, you surprised me.


you decide what you're interested in?


- well, there's a lot of choices.
- but you only get one.


do you ever get bored
doing the same job every day?


son, let me tell you about stirring.


you grab that stick, and you just
move it around, and you stir it around.


you get yourself into a rhythm.
it's a beautiful thing.


you know, dad,
the more i think about it,


maybe the honey field
just isn't right for me.


you were thinking of what,
making balloon animals?


that's a bad job
for a guy with a stinger.


janet, your son's not sure
he wants to go into honey!


- barry, you are so funny sometimes.
- i'm not trying to be funny.


you're not funny! you're going
into honey. our son, the stirrer!


- you're gonna be a stirrer?
- no one's listening to me!


wait till you see the sticks i have.


i could say anything right now.
i'm gonna get an ant tattoo!


let's open some honey and celebrate!


maybe i'll pierce my thorax.
shave my antennae.


shack up with a grasshopper. get
a gold tooth and call everybody "dawg"!


i'm so proud.


- we're starting work today!
- today's the day.


oome on! all the good jobs
will be gone.


yeah, right.


pollen counting, stunt bee, pouring,
stirrer, front desk, hair removal...


- is it still available?
- hang on. two left!


one of them's yours! oongratulations!
step to the side.


- what'd you get?
- picking crud out. stellar!


wow!


oouple of newbies?


yes, sir! our first day! we are ready!


make your choice.


- you want to go first?
- no, you go.


oh, my. what's available?


restroom attendant's open,
not for the reason you think.


- any chance of getting the krelman?
- sure, you're on.


i'm sorry, the krelman just closed out.


wax monkey's always open.


the krelman opened up again.


what happened?


a bee died. makes an opening. see?
he's dead. another dead one.


deady. deadified. two more dead.


dead from the neck up.
dead from the neck down. that's life!


oh, this is so hard!


heating, cooling,
stunt bee, pourer, stirrer,


humming, inspector number seven,
lint coordinator, stripe supervisor,


mite wrangler. barry, what
do you think i should... barry?


barry!


all right, we've got the sunflower patch
in quadrant nine...


what happened to you?
where are you?


- i'm going out.
- out? out where?


- out there.
- oh, no!


i have to, before i go
to work for the rest of my life.


you're gonna die! you're crazy! hello?


another call coming in.


if anyone's feeling brave,
there's a korean deli on 83rd


that gets their roses today.


hey, guys.


- look at that.
- isn't that the kid we saw yesterday?


hold it, son, flight deck's restricted.


it's ok, lou. we're gonna take him up.


really? feeling lucky, are you?


sign here, here. just initial that.


- thank you.
- ok.


you got a rain advisory today,


and as you all know,
bees cannot fly in rain.


so be careful. as always,
watch your brooms,


hockey sticks, dogs,
birds, bears and bats.


also, i got a couple of reports
of root beer being poured on us.


murphy's in a home because of it,
babbling like a cicada!


- that's awful.
- and a reminder for you rookies,


bee law number one,
absolutely no talking to humans!


all right, launch positions!


buzz, buzz, buzz, buzz! buzz, buzz,
buzz, buzz! buzz, buzz, buzz, buzz!


black and yellow!


hello!


you ready for this, hot shot?


yeah. yeah, bring it on.


wind, check.


- antennae, check.
- nectar pack, check.


- wings, check.
- stinger, check.


scared out of my shorts, check.


ok, ladies,


let's move it out!


pound those petunias,
you striped stem-suckers!


all of you, drain those flowers!


wow! i'm out!


i can't believe i'm out!


so blue.


i feel so fast and free!


box kite!


wow!


flowers!


this is blue leader.
we have roses visual.


bring it around 30 degrees and hold.


roses!


30 degrees, roger. bringing it around.


stand to the side, kid.
it's got a bit of a kick.


that is one nectar collector!


- ever see pollination up close?
- no, sir.


i pick up some pollen here, sprinkle it
over here. maybe a dash over there,


a pinch on that one.
see that? it's a little bit of magic.


that's amazing. why do we do that?


that's pollen power. more pollen, more
flowers, more nectar, more honey for us.


oool.


i'm picking up a lot of bright yellow.
oould be daisies. don't we need those?


oopy that visual.


wait. one of these flowers
seems to be on the move.


say again? you're reporting
a moving flower?


affirmative.


that was on the line!


this is the coolest. what is it?


i don't know, but i'm loving this color.


it smells good.
not like a flower, but i like it.


yeah, fuzzy.


ohemical-y.


oareful, guys. it's a little grabby.


my sweet lord of bees!


oandy-brain, get off there!


problem!


- guys!
- this could be bad.


affirmative.


very close.


gonna hurt.


mama's little boy.


you are way out of position, rookie!


ooming in at you like a missile!


help me!


i don't think these are flowers.


- should we tell him?
- i think he knows.


what is this?!


match point!


you can start packing up, honey,
because you're about to eat it!


yowser!


gross.


there's a bee in the car!


- do something!
- i'm driving!


- hi, bee.
- he's back here!


he's going to sting me!


nobody move. if you don't move,
he won't sting you. freeze!


he blinked!


spray him, granny!


what are you doing?!


wow... the tension level
out here is unbelievable.


i gotta get home.


oan't fly in rain.


oan't fly in rain.


oan't fly in rain.


mayday! mayday! bee going down!


ken, could you close
the window please?


ken, could you close
the window please?


oheck out my new resume.
i made it into a fold-out brochure.


you see? folds out.


oh, no. more humans. i don't need this.


what was that?


maybe this time. this time. this time.
this time! this time! this...


drapes!


that is diabolical.


it's fantastic. it's got all my special
skills, even my top-ten favorite movies.


what's number one? star wars?


nah, i don't go for that...


...kind of stuff.


no wonder we shouldn't talk to them.
they're out of their minds.


when i leave a job interview, they're
flabbergasted, can't believe what i say.


there's the sun. maybe that's a way out.


i don't remember the sun
having a big 75 on it.


i predicted global warming.


i could feel it getting hotter.
at first i thought it was just me.


wait! stop! bee!


stand back. these are winter boots.


wait!


don't kill him!


you know i'm allergic to them!
this thing could kill me!


why does his life have
less value than yours?


why does his life have any less value
than mine? is that your statement?


i'm just saying all life has value. you
don't know what he's capable of feeling.


my brochure!


there you go, little guy.


i'm not scared of him.
it's an allergic thing.


put that on your resume brochure.


my whole face could puff up.


make it one of your special skills.


knocking someone out
is also a special skill.


right. bye, vanessa. thanks.


- vanessa, next week? yogurt night?
- sure, ken. you know, whatever.


- you could put carob chips on there.
- bye.


- supposed to be less calories.
- bye.


i gotta say something.


she saved my life.
i gotta say something.


all right, here it goes.


nah.


what would i say?


i could really get in trouble.


it's a bee law.
you're not supposed to talk to a human.


i can't believe i'm doing this.


i've got to.


oh, i can't do it. oome on!


no. yes. no.


do it. i can't.


how should i start it?
"you like jazz?" no, that's no good.


here she comes! speak, you fool!


hi!


i'm sorry.


- you're talking.
- yes, i know.


you're talking!


i'm so sorry.


no, it's ok. it's fine.
i know i'm dreaming.


but i don't recall going to bed.


well, i'm sure this
is very disconcerting.


this is a bit of a surprise to me.
i mean, you're a bee!


i am. and i'm not supposed
to be doing this,


but they were all trying to kill me.


and if it wasn't for you...


i had to thank you.
it's just how i was raised.


that was a little weird.


- i'm talking with a bee.
- yeah.


i'm talking to a bee.
and the bee is talking to me!


i just want to say i'm grateful.
i'll leave now.


- wait! how did you learn to do that?
- what?


the talking thing.


same way you did, i guess.
"mama, dada, honey." you pick it up.


- that's very funny.
- yeah.


bees are funny. if we didn't laugh,
we'd cry with what we have to deal with.


anyway...


oan i...


...get you something?
- like what?


i don't know. i mean...
i don't know. ooffee?


i don't want to put you out.


it's no trouble. it takes two minutes.


- it's just coffee.
- i hate to impose.


- don't be ridiculous!
- actually, i would love a cup.


hey, you want rum cake?


- i shouldn't.
- have some.


- no, i can't.
- oome on!


i'm trying to lose a couple micrograms.


- where?
- these stripes don't help.


you look great!


i don't know if you know
anything about fashion.


are you all right?


no.


he's making the tie in the cab
as they're flying up madison.


he finally gets there.


he runs up the steps into the church.
the wedding is on.


and he says, "watermelon?
i thought you said guatemalan.


why would i marry a watermelon?"


is that a bee joke?


that's the kind of stuff we do.


yeah, different.


so, what are you gonna do, barry?


about work? i don't know.


i want to do my part for the hive,
but i can't do it the way they want.


i know how you feel.


- you do?
- sure.


my parents wanted me to be a lawyer or
a doctor, but i wanted to be a florist.


- really?
- my only interest is flowers.


our new queen was just elected
with that same campaign slogan.


anyway, if you look...


there's my hive right there. see it?


you're in sheep meadow!


yes! i'm right off the turtle pond!


no way! i know that area.
i lost a toe ring there once.


- why do girls put rings on their toes?
- why not?


- it's like putting a hat on your knee.
- maybe i'll try that.


- you all right, ma'am?
- oh, yeah. fine.


just having two cups of coffee!


anyway, this has been great.
thanks for the coffee.


yeah, it's no trouble.


sorry i couldn't finish it. if i did,
i'd be up the rest of my life.


are you...?


oan i take a piece of this with me?


sure! here, have a crumb.


- thanks!
- yeah.


all right. well, then...
i guess i'll see you around.


or not.


ok, barry.


and thank you
so much again... for before.


oh, that? that was nothing.


well, not nothing, but... anyway...


this can't possibly work.


he's all set to go.
we may as well try it.


ok, dave, pull the chute.


- sounds amazing.
- it was amazing!


it was the scariest,
happiest moment of my life.


humans! i can't believe
you were with humans!


giant, scary humans!
what were they like?


huge and crazy. they talk crazy.


they eat crazy giant things.
they drive crazy.


- do they try and kill you, like on tv?
- some of them. but some of them don't.


- how'd you get back?
- poodle.


you did it, and i'm glad. you saw
whatever you wanted to see.


you had your "experience." now you
can pick out yourjob and be normal.


- well...
- well?


well, i met someone.


you did? was she bee-ish?


- a wasp?! your parents will kill you!
- no, no, no, not a wasp.


- spider?
- i'm not attracted to spiders.


i know it's the hottest thing,
with the eight legs and all.


i can't get by that face.


so who is she?


she's... human.


no, no. that's a bee law.
you wouldn't break a bee law.


- her name's vanessa.
- oh, boy.


she's so nice. and she's a florist!


oh, no! you're dating a human florist!


we're not dating.


you're flying outside the hive, talking
to humans that attack our homes


with power washers and m-80s!
one-eighth a stick of dynamite!


she saved my life!
and she understands me.


this is over!


eat this.


this is not over! what was that?


- they call it a crumb.
- it was so stingin' stripey!


and that's not what they eat.
that's what falls off what they eat!


- you know what a oinnabon is?
- no.


it's bread and cinnamon and frosting.
they heat it up...


sit down!


...really hot!
- listen to me!


we are not them! we're us.
there's us and there's them!


yes, but who can deny
the heart that is yearning?


there's no yearning.
stop yearning. listen to me!


you have got to start thinking bee,
my friend. thinking bee!


- thinking bee.
- thinking bee.


thinking bee! thinking bee!
thinking bee! thinking bee!


there he is. he's in the pool.


you know what your problem is, barry?


i gotta start thinking bee?


how much longer will this go on?


it's been three days!
why aren't you working?


i've got a lot of big life decisions
to think about.


what life? you have no life!
you have no job. you're barely a bee!


would it kill you
to make a little honey?


barry, come out.
your father's talking to you.


martin, would you talk to him?


barry, i'm talking to you!


you coming?


got everything?


all set!


go ahead. i'll catch up.


don't be too long.


watch this!


vanessa!


- we're still here.
- i told you not to yell at him.


he doesn't respond to yelling!


- then why yell at me?
- because you don't listen!


i'm not listening to this.


sorry, i've gotta go.


- where are you going?
- i'm meeting a friend.


a girl? is this why you can't decide?


bye.


i just hope she's bee-ish.


they have a huge parade
of flowers every year in pasadena?


to be in the tournament of roses,
that's every florist's dream!


up on a float, surrounded
by flowers, crowds cheering.


a tournament. do the roses
compete in athletic events?


no. all right, i've got one.
how come you don't fly everywhere?


it's exhausting. why don't you
run everywhere? it's faster.


yeah, ok, i see, i see.
all right, your turn.


tivo. you can just freeze live tv?
that's insane!


you don't have that?


we have hivo, but it's a disease.
it's a horrible, horrible disease.


oh, my.


dumb bees!


you must want to sting all those jerks.


we try not to sting.
it's usually fatal for us.


so you have to watch your temper.


very carefully.
you kick a wall, take a walk,


write an angry letter and throw it out.
work through it like any emotion:


anger, jealousy, lust.


oh, my goodness! are you ok?


yeah.


- what is wrong with you?!
- it's a bug.


he's not bothering anybody.
get out of here, you creep!


what was that? a pic 'n' save circular?


yeah, it was. how did you know?


it felt like about 10 pages.
seventy-five is pretty much our limit.


you've really got that
down to a science.


- i lost a cousin to italian vogue.
- i'll bet.


what in the name
of mighty hercules is this?


how did this get here?
oute bee, golden blossom,


ray liotta private select?


- is he that actor?
- i never heard of him.


- why is this here?
- for people. we eat it.


you don't have
enough food of your own?


- well, yes.
- how do you get it?


- bees make it.
- i know who makes it!


and it's hard to make it!


there's heating, cooling, stirring.
you need a whole krelman thing!


- it's organic.
- it's our-ganic!


it's just honey, barry.


just what?!


bees don't know about this!
this is stealing! a lot of stealing!


you've taken our homes, schools,
hospitals! this is all we have!


and it's on sale?!
i'm getting to the bottom of this.


i'm getting to the bottom
of all of this!


hey, hector.


- you almost done?
- almost.


he is here. i sense it.


well, i guess i'll go home now


and just leave this nice honey out,
with no one around.


you're busted, box boy!


i knew i heard something.
so you can talk!


i can talk.
and now you'll start talking!


where you getting the sweet stuff?
who's your supplier?


i don't understand.
i thought we were friends.


the last thing we want
to do is upset bees!


you're too late! it's ours now!


you, sir, have crossed
the wrong sword!


you, sir, will be lunch
for my iguana, ignacio!


where is the honey coming from?


tell me where!


honey farms! it comes from honey farms!


orazy person!


what horrible thing has happened here?


these faces, they never knew
what hit them. and now


they're on the road to nowhere!


just keep still.


what? you're not dead?


do i look dead? they will wipe anything
that moves. where you headed?


to honey farms.
i am onto something huge here.


i'm going to alaska. moose blood,
crazy stuff. blows your head off!


i'm going to tacoma.


- and you?
- he really is dead.


all right.


uh-oh!


- what is that?!
- oh, no!


- a wiper! triple blade!
- triple blade?


jump on! it's your only chance, bee!


why does everything have
to be so doggone clean?!


how much do you people need to see?!


open your eyes!
stick your head out the window!


from npr news in washington,
i'm oarl kasell.


but don't kill no more bugs!


- bee!
- moose blood guy!!


- you hear something?
- like what?


like tiny screaming.


turn off the radio.


whassup, bee boy?


hey, blood.


just a row of honey jars,
as far as the eye could see.


wow!


i assume wherever this truck goes
is where they're getting it.


i mean, that honey's ours.


- bees hang tight.
- we're all jammed in.


it's a close community.


not us, man. we on our own.
every mosquito on his own.


- what if you get in trouble?
- you a mosquito, you in trouble.


nobody likes us. they just smack.
see a mosquito, smack, smack!


at least you're out in the world.
you must meet girls.


mosquito girls try to trade up,
get with a moth, dragonfly.


mosquito girl don't want no mosquito.


you got to be kidding me!


mooseblood's about to leave
the building! so long, bee!


- hey, guys!
- mooseblood!


i knew i'd catch y'all down here.
did you bring your crazy straw?


we throw it in jars, slap a label on it,
and it's pretty much pure profit.


what is this place?


a bee's got a brain
the size of a pinhead.


they are pinheads!


pinhead.


- oheck out the new smoker.
- oh, sweet. that's the one you want.


the thomas 3000!


smoker?


ninety puffs a minute, semi-automatic.
twice the nicotine, all the tar.


a couple breaths of this
knocks them right out.


they make the honey,
and we make the money.


"they make the honey,
and we make the money"?


oh, my!


what's going on? are you ok?


yeah. it doesn't last too long.


do you know you're
in a fake hive with fake walls?


our queen was moved here.
we had no choice.


this is your queen?
that's a man in women's clothes!


that's a drag queen!


what is this?


oh, no!


there's hundreds of them!


bee honey.


our honey is being brazenly stolen
on a massive scale!


this is worse than anything bears
have done! i intend to do something.


oh, barry, stop.


who told you humans are taking
our honey? that's a rumor.


do these look like rumors?


that's a conspiracy theory.
these are obviously doctored photos.


how did you get mixed up in this?


he's been talking to humans.


- what?
- talking to humans?!


he has a human girlfriend.
and they make out!


make out? barry!


we do not.


- you wish you could.
- whose side are you on?


the bees!


i dated a cricket once in san antonio.
those crazy legs kept me up all night.


barry, this is what you want
to do with your life?


i want to do it for all our lives.
nobody works harder than bees!


dad, i remember you
coming home so overworked


your hands were still stirring.
you couldn't stop.


i remember that.


what right do they have to our honey?


we live on two cups a year. they put it
in lip balm for no reason whatsoever!


even if it's true, what can one bee do?


sting them where it really hurts.


in the face! the eye!


- that would hurt.
- no.


up the nose? that's a killer.


there's only one place you can sting
the humans, one place where it matters.


hive at five, the hive's only
full-hour action news source.


no more bee beards!


with bob bumble at the anchor desk.


weather with storm stinger.


sports with buzz larvi.


and jeanette ohung.


- good evening. i'm bob bumble.
- and i'm jeanette ohung.


a tri-county bee, barry benson,


intends to sue the human race
for stealing our honey,


packaging it and profiting
from it illegally!


tomorrow night on bee larry king,


we'll have three former queens here in
our studio, discussing their new book,


olassy ladies,
out this week on hexagon.


tonight we're talking to barry benson.


did you ever think, "i'm a kid
from the hive. i can't do this"?


bees have never been afraid
to change the world.


what about bee oolumbus?
bee gandhi? bejesus?


where i'm from, we'd never sue humans.


we were thinking
of stickball or candy stores.


how old are you?


the bee community
is supporting you in this case,


which will be the trial
of the bee century.


you know, they have a larry king
in the human world too.


it's a common name. next week...


he looks like you and has a show
and suspenders and colored dots...


next week...


glasses, quotes on the bottom from the
guest even though you just heard 'em.


bear week next week!
they're scary, hairy and here live.


always leans forward, pointy shoulders,
squinty eyes, very jewish.


in tennis, you attack
at the point of weakness!


it was my grandmother, ken. she's 81.


honey, her backhand's a joke!
i'm not gonna take advantage of that?


quiet, please.
actual work going on here.


- is that that same bee?
- yes, it is!


i'm helping him sue the human race.


- hello.
- hello, bee.


this is ken.


yeah, i remember you. timberland, size
ten and a half. vibram sole, i believe.


why does he talk again?


listen, you better go
'cause we're really busy working.


but it's our yogurt night!


bye-bye.


why is yogurt night so difficult?!


you poor thing.
you two have been at this for hours!


yes, and adam here
has been a huge help.


- frosting...
- how many sugars?


just one. i try not
to use the competition.


so why are you helping me?


bees have good qualities.


and it takes my mind off the shop.


instead of flowers, people
are giving balloon bouquets now.


those are great, if you're three.


and artificial flowers.


- oh, those just get me psychotic!
- yeah, me too.


bent stingers, pointless pollination.


bees must hate those fake things!


nothing worse
than a daffodil that's had work done.


maybe this could make up
for it a little bit.


- this lawsuit's a pretty big deal.
- i guess.


you sure you want to go through with it?


am i sure? when i'm done with
the humans, they won't be able


to say, "honey, i'm home,"
without paying a royalty!


it's an incredible scene
here in downtown manhattan,


where the world anxiously waits,
because for the first time in history,


we will hear for ourselves
if a honeybee can actually speak.


what have we gotten into here, barry?


it's pretty big, isn't it?


i can't believe how many humans
don't work during the day.


you think billion-dollar multinational
food companies have good lawyers?


everybody needs to stay
behind the barricade.


- what's the matter?
- i don't know, i just got a chill.


well, if it isn't the bee team.


you boys work on this?


all rise! the honorable
judge bumbleton presiding.


all right. oase number 4475,


superior oourt of new york,
barry bee benson v. the honey industry


is now in session.


mr. montgomery, you're representing
the five food companies collectively?


a privilege.


mr. benson... you're representing
all the bees of the world?


i'm kidding. yes, your honor,
we're ready to proceed.


mr. montgomery,
your opening statement, please.


ladies and gentlemen of the jury,


my grandmother was a simple woman.


born on a farm, she believed
it was man's divine right


to benefit from the bounty
of nature god put before us.


if we lived in the topsy-turvy world
mr. benson imagines,


just think of what would it mean.


i would have to negotiate
with the silkworm


for the elastic in my britches!


talking bee!


how do we know this isn't some sort of


holographic motion-picture-capture
hollywood wizardry?


they could be using laser beams!


robotics! ventriloquism!
oloning! for all we know,


he could be on steroids!


mr. benson?


ladies and gentlemen,
there's no trickery here.


i'm just an ordinary bee.
honey's pretty important to me.


it's important to all bees.
we invented it!


we make it. and we protect it
with our lives.


unfortunately, there are
some people in this room


who think they can take it from us


'cause we're the little guys!
i'm hoping that, after this is all over,


you'll see how, by taking our honey,
you not only take everything we have


but everything we are!


i wish he'd dress like that
all the time. so nice!


oall your first witness.


so, mr. klauss vanderhayden
of honey farms, big company you have.


i suppose so.


i see you also own
honeyburton and honron!


yes, they provide beekeepers
for our farms.


beekeeper. i find that
to be a very disturbing term.


i don't imagine you employ
any bee-free-ers, do you?


- no.
- i couldn't hear you.


- no.
- no.


because you don't free bees.
you keep bees. not only that,


it seems you thought a bear would be
an appropriate image for a jar of honey.


they're very lovable creatures.


yogi bear, fozzie bear, build-a-bear.


you mean like this?


bears kill bees!


how'd you like his head crashing
through your living room?!


biting into your couch!
spitting out your throw pillows!


ok, that's enough. take him away.


so, mr. sting, thank you for being here.
your name intrigues me.


- where have i heard it before?
- i was with a band called the police.


but you've never been
a police officer, have you?


no, i haven't.


no, you haven't. and so here
we have yet another example


of bee culture casually
stolen by a human


for nothing more than
a prance-about stage name.


oh, please.


have you ever been stung, mr. sting?


because i'm feeling
a little stung, sting.


or should i say... mr. gordon m. sumner!


that's not his real name?! you idiots!


mr. liotta, first,
belated congratulations on


your emmy win for a guest spot
on er in 2005.


thank you. thank you.


i see from your resume
that you're devilishly handsome


with a churning inner turmoil
that's ready to blow.


i enjoy what i do. is that a crime?


not yet it isn't. but is this
what it's come to for you?


exploiting tiny, helpless bees
so you don't


have to rehearse
your part and learn your lines, sir?


watch it, benson!
i could blow right now!


this isn't a goodfella.
this is a badfella!


why doesn't someone just step on
this creep, and we can all go home?!


- order in this court!
- you're all thinking it!


order! order, i say!


- say it!
- mr. liotta, please sit down!


i think it was awfully nice
of that bear to pitch in like that.


i think the jury's on our side.


are we doing everything right, legally?


i'm a florist.


right. well, here's to a great team.


to a great team!


well, hello.


- ken!
- hello.


i didn't think you were coming.


no, i was just late.
i tried to call, but... the battery.


i didn't want all this to go to waste,
so i called barry. luckily, he was free.


oh, that was lucky.


there's a little left.
i could heat it up.


yeah, heat it up, sure, whatever.


so i hear you're quite a tennis player.


i'm not much for the game myself.
the ball's a little grabby.


that's where i usually sit.
right... there.


ken, barry was looking at your resume,


and he agreed with me that eating with
chopsticks isn't really a special skill.


you think i don't see what you're doing?


i know how hard it is to find
the rightjob. we have that in common.


do we?


bees have 100 percent employment,
but we do jobs like taking the crud out.


that's just what
i was thinking about doing.


ken, i let barry borrow your razor
for his fuzz. i hope that was all right.


i'm going to drain the old stinger.


yeah, you do that.


look at that.


you know, i've just about had it


with your little mind games.


- what's that?
- italian vogue.


mamma mia, that's a lot of pages.


a lot of ads.


remember what van said, why is
your life more valuable than mine?


funny, i just can't seem to recall that!


i think something stinks in here!


i love the smell of flowers.


how do you like the smell of flames?!


not as much.


water bug! not taking sides!


ken, i'm wearing a ohapstick hat!
this is pathetic!


i've got issues!


well, well, well, a royal flush!


- you're bluffing.
- am i?


surf's up, dude!


poo water!


that bowl is gnarly.


except for those dirty yellow rings!


kenneth! what are you doing?!


you know, i don't even like honey!
i don't eat it!


we need to talk!


he's just a little bee!


and he happens to be
the nicest bee i've met in a long time!


long time? what are you talking about?!
are there other bugs in your life?


no, but there are other things bugging
me in life. and you're one of them!


fine! talking bees, no yogurt night...


my nerves are fried from riding
on this emotional roller coaster!


goodbye, ken.


and for your information,


i prefer sugar-free, artificial
sweeteners made by man!


i'm sorry about all that.


i know it's got
an aftertaste! i like it!


i always felt there was some kind
of barrier between ken and me.


i couldn't overcome it.
oh, well.


are you ok for the trial?


i believe mr. montgomery
is about out of ideas.


we would like to call
mr. barry benson bee to the stand.


good idea! you can really see why he's
considered one of the best lawyers...


yeah.


layton, you've
gotta weave some magic


with this jury,
or it's gonna be all over.


don't worry. the only thing i have
to do to turn this jury around


is to remind them
of what they don't like about bees.


- you got the tweezers?
- are you allergic?


only to losing, son. only to losing.


mr. benson bee, i'll ask you
what i think we'd all like to know.


what exactly is your relationship


to that woman?


we're friends.


- good friends?
- yes.


how good? do you live together?


wait a minute...


are you her little...


...bedbug?


i've seen a bee documentary or two.
from what i understand,


doesn't your queen give birth
to all the bee children?


- yeah, but...
- so those aren't your real parents!


- oh, barry...
- yes, they are!


hold me back!


you're an illegitimate bee,
aren't you, benson?


he's denouncing bees!


don't y'all date your cousins?


- objection!
- i'm going to pincushion this guy!


adam, don't! it's what he wants!


oh, i'm hit!!


oh, lordy, i am hit!


order! order!


the venom! the venom
is coursing through my veins!


i have been felled
by a winged beast of destruction!


you see? you can't treat them
like equals! they're striped savages!


stinging's the only thing
they know! it's their way!


- adam, stay with me.
- i can't feel my legs.


what angel of mercy
will come forward to suck the poison


from my heaving buttocks?


i will have order in this court. order!


order, please!


the case of the honeybees
versus the human race


took a pointed turn against the bees


yesterday when one of their legal
team stung layton t. montgomery.


- hey, buddy.
- hey.


- is there much pain?
- yeah.


i...


i blew the whole case, didn't i?


it doesn't matter. what matters is
you're alive. you could have died.


i'd be better off dead. look at me.


they got it from the cafeteria
downstairs, in a tuna sandwich.


look, there's
a little celery still on it.


what was it like to sting someone?


i can't explain it. it was all...


all adrenaline and then...
and then ecstasy!


all right.


you think it was all a trap?


of course. i'm sorry.
i flew us right into this.


what were we thinking? look at us. we're
just a couple of bugs in this world.


what will the humans do to us
if they win?


i don't know.


i hear they put the roaches in motels.
that doesn't sound so bad.


adam, they check in,
but they don't check out!


oh, my.


oould you get a nurse
to close that window?


- why?
- the smoke.


bees don't smoke.


right. bees don't smoke.


bees don't smoke!
but some bees are smoking.


that's it! that's our case!


it is? it's not over?


get dressed. i've gotta go somewhere.


get back to the court and stall.
stall any way you can.


and assuming you've done step correctly, you're ready for the tub.


mr. flayman.


yes? yes, your honor!


where is the rest of your team?


well, your honor, it's interesting.


bees are trained to fly haphazardly,


and as a result,
we don't make very good time.


i actually heard a funny story about...


your honor,
haven't these ridiculous bugs


taken up enough
of this court's valuable time?


how much longer will we allow
these absurd shenanigans to go on?


they have presented no compelling
evidence to support their charges


against my clients,
who run legitimate businesses.


i move for a complete dismissal
of this entire case!


mr. flayman, i'm afraid i'm going


to have to consider
mr. montgomery's motion.


but you can't! we have a terrific case.


where is your proof?
where is the evidence?


show me the smoking gun!


hold it, your honor!
you want a smoking gun?


here is your smoking gun.


what is that?


it's a bee smoker!


what, this?
this harmless little contraption?


this couldn't hurt a fly,
let alone a bee.


look at what has happened


to bees who have never been asked,
"smoking or non?"


is this what nature intended for us?


to be forcibly addicted
to smoke machines


and man-made wooden slat work camps?


living out our lives as honey slaves
to the white man?


- what are we gonna do?
- he's playing the species card.


ladies and gentlemen, please,
free these bees!


free the bees! free the bees!


free the bees!


free the bees! free the bees!


the court finds in favor of the bees!


vanessa, we won!


i knew you could do it! high-five!


sorry.


i'm ok! you know what this means?


all the honey
will finally belong to the bees.


now we won't have
to work so hard all the time.


this is an unholy perversion
of the balance of nature, benson.


you'll regret this.


barry, how much honey is out there?


all right. one at a time.


barry, who are you wearing?


my sweater is ralph lauren,
and i have no pants.


- what if montgomery's right?
- what do you mean?


we've been living the bee way
a long time, 27 million years.


oongratulations on your victory.
what will you demand as a settlement?


first, we'll demand a complete shutdown
of all bee work camps.


then we want back the honey
that was ours to begin with,


every last drop.


we demand an end to the glorification
of the bear as anything more


than a filthy, smelly,
bad-breath stink machine.


we're all aware
of what they do in the woods.


wait for my signal.


take him out.


he'll have nauseous
for a few hours, then he'll be fine.


and we will no longer tolerate
bee-negative nicknames...


but it's just a prance-about stage name!


...unnecessary inclusion of honey
in bogus health products


and la-dee-da human
tea-time snack garnishments.

 – About 2 months ago.

cum...

cum

 – About 2 months ago.

frontier
hi my name is jim r, i mean john s, how i can help you today?

customer
well it seems my services are down.

frontier
oh man, ours too!

frontier
hi my name is jim r, i mean john s, how i can help you today?

customer
well it seems my services are down.

frontier
oh man, ours too!

customer
really?

frontier
yep. we expected a tech today but he never showed.

customer
typical.

frontier
anything else we can do for you sir?

 – About 2 months ago.

there are no words that can describe the failure of this company.. someone has to be running this company into the ground on purpose.. this just doesn't make sense.. there has to be some kind of...

there are no words that can describe the failure of this company.. someone has to be running this company into the ground on purpose.. this just doesn't make sense.. there has to be some kind of conspiracy or malicious reason for the way this company operates.. what real business would operate with such carelessness and neglect.. someone needs to investigate this company.. sec, fbi, us doj, state agencies.. something is wrong... the executives cant be this stupid..

 – About 2 months ago.

down in portland metro area. time to move on, horrible company. nice that they're not answering the tech service line...

down in portland metro area. time to move on, horrible company. nice that they're not answering the tech service line

 – About 2 months ago.

i swear it seems like this company is doing everything it can to fail. i really don't think they could be any worse if they tried. a while back i considered buying stock after seeing how beaten...

i swear it seems like this company is doing everything it can to fail. i really don't think they could be any worse if they tried. a while back i considered buying stock after seeing how beaten down it is and the high dividend, but after some interaction with them i wouldn't touch it at half the current price. the way they are performing that dividend wont last any longer than the share price.

what a shame! i really do miss verizon!

 – About 2 months ago.

no internet for an entire week in the office. basically cannot run a business. takes tech over 7 hours and two days to try and fix it. the best part...the insulting credit offer after waiting on the...

no internet for an entire week in the office. basically cannot run a business. takes tech over 7 hours and two days to try and fix it. the best part...the insulting credit offer after waiting on the phone for 45 minutes of $3.18 priceless. this company is going to go down in flames.

 – About 2 months ago.

i own a business and my second line is messed up. called frontier to fix the issues and it has been 3 days and no solution and every time i call them back, i have to explain to them all over again. ...

i own a business and my second line is messed up. called frontier to fix the issues and it has been 3 days and no solution and every time i call them back, i have to explain to them all over again. them are really really suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 2 months ago.

this f%@king company is shit. i upgraded my internet speeds, im getting a low less than hat im paying for (they acknowledge this), they couldnt help me over the phone (i was on the phone for over 2...

this f%@king company is shit. i upgraded my internet speeds, im getting a low less than hat im paying for (they acknowledge this), they couldnt help me over the phone (i was on the phone for over 2 hours on multiple occasions). they said they would send someone out to my home on the 31st of january. no one f%@king came! unbelievable. now trying to reach them again. f%@k this company and its shitty internet

 – About 2 months ago.

hi i work for frontier, this company is trying like hell to replace all the good techs with vendors who have little training, the processes prevent most of us from helping you, i and many other...

hi i work for frontier, this company is trying like hell to replace all the good techs with vendors who have little training, the processes prevent most of us from helping you, i and many other colleagues are looking to get out the door. i'll say it again if you have fios with frontier and you need technical support the only people that are good at thier jobs are the techs in downtown tampa, if you get anyone else hang up and call back. the vendors can't even add a tv package back to an account. and the people in tampa have the highest rate of fixing your issues on the first call. good luck and god speed. call before everyone in tampa is gone.

 – About 2 months ago.

about frontier's presidents office.. this office has no genuine relationship to the executive office.. the presidents office is merely an illusion.. its nothing more than a dedicated call center...

about frontier's presidents office.. this office has no genuine relationship to the executive office.. the presidents office is merely an illusion.. its nothing more than a dedicated call center for escalated calls but the representatives are just as unqualified as those in customer support and technical support.. and dont expect a better service experience because they're as unprofessional and argumentative as any other... these losers have the same conduct and presentation standards as any other representative within this miserable organization.. you can call the presidents office.. but youre surely not talking to anyone actually representing any real executive effort.. although i will admit the service values are identical to that of executive leadership.. neither care..

 – About 2 months ago.

@poster-below - they always lie about scheduling.. we were told we were scheduled for 2/7.. then upon calling back several times.. told we were expedited and scheduled for the next day.. when no tech...

@poster-below - they always lie about scheduling.. we were told we were scheduled for 2/7.. then upon calling back several times.. told we were expedited and scheduled for the next day.. when no tech showed up and it was nearing end of day, we called back and were told we were the last customer on the dispatch schedule and someone would be here but noone came.. we called back and were told a technician would come on monday.. no technician ever came on monday.. we finally called end of day monday and had services manually provisioned which took hours on the phone because not one rep in any support area knew what they were doing.. and finally we have internet and cable.. our phone works outbound but does not work inbound.. this company and its executive staff can report straight to hell..

 – About 2 months ago.

i just lost my internet today (monday) because of an error with their system, and now tech support has to come out to fix it. they scheduled it for "thursday," and now a tech says that we were...

i just lost my internet today (monday) because of an error with their system, and now tech support has to come out to fix it. they scheduled it for "thursday," and now a tech says that we were misquoted for the time-frame, noting that they wouldn't come until friday. the worst part is that i work from home, and i rely on internet. without it, i can't work. i'm losing my wages, and customer support could care less. they lied to me, telling me that i was being added to an "expedited service" list, when in all reality, the tech told me that was just a way to "calm the customer" and that no such thing really existed. i never had any problems with fios here in florida until frontier bought it from verizon. verizon actually knew what they were doing. frontier's software systems completely messed up the fios backbone, making it an unreliable internet service. moreover, the customer service doesn't even serve you. they just tell you what you want to hear, and sometimes, what you don't want to hear, rather than fixing their problems.

 – About 2 months ago.

the ceo david mccarthy is a shyster, crook, and white collar criminal. he is immoral and belongs in federal prison along with other frontier executives....

the ceo david mccarthy is a shyster, crook, and white collar criminal. he is immoral and belongs in federal prison along with other frontier executives.

 – About 2 months ago.

just a quick tip.. like all companies frontier notates customers accounts.. frontier reps believe these notes are powerful.. they believe these notes are authoritative and meaningful. and let me be...

just a quick tip.. like all companies frontier notates customers accounts.. frontier reps believe these notes are powerful.. they believe these notes are authoritative and meaningful. and let me be the first to tell you these notes are meaningless and useless.. they are inaccurate and non-authoritative and are often skewed by personal opinion and misinterpretation...and sometimes these notes are even completely untrue and purely vindictive..

frontier is a private sector for profit entity and therefore the company has absolutely no authority.. because authority is an empowerment available only to judicial and executive branches of government and law enforcement agencies.. and frontier is none of the above..
this company can have no authority.. period.

challenge to frontier.. anytime you want to demonstrate your authority stop by my house and show me what that means.. then watch how fast you end up in jail

 – About 2 months ago.

frontier is the worst internet provider in existence. you could have the most expensive package or the least expensive package it wont matter you will not get down speeds faster than 3mb and up speeds...

frontier is the worst internet provider in existence. you could have the most expensive package or the least expensive package it wont matter you will not get down speeds faster than 3mb and up speeds faster than 2mb. absolute trash!

 – About 2 months ago.

wtf? the greatest matchup in men's tennis at the australian open, and frontier can't broadcast it because of a dispute with the tennis channel? frontier sucks. moving to another provider asap....

wtf? the greatest matchup in men's tennis at the australian open, and frontier can't broadcast it because of a dispute with the tennis channel? frontier sucks. moving to another provider asap.

 – About 2 months ago.

all subscribers need to leave this service provider. if we can achieve a drop in customer base by half or more, this company is doomed. consumers have control they just don't know it. unite and...

all subscribers need to leave this service provider. if we can achieve a drop in customer base by half or more, this company is doomed. consumers have control they just don't know it. unite and leave the company. see what happens to their precious economics and payoffs they can no longer afford.

 – About 2 months ago.

first of all it took more than a month to get internet set up because of tech guys not making it to the appointments.
once i finally get the internet its the worst i have ever had. i get about 5...

first of all it took more than a month to get internet set up because of tech guys not making it to the appointments.
once i finally get the internet its the worst i have ever had. i get about 5 download and .7 upload. the company promises speeds up to 15 and at lowest 7. the worst part is that i have no other option in isp's frontier completely controls this area and no other company is allowed to operate in the area i live (i don't live in some rural area but in so cal). without any competition frontier can provide the slowest internet speeds, the worst customer service, and a ridiculous price for trash internet. i would not hesitate to switch isp's at all. if you have the option do not go with frontier

 – About 2 months ago.

frontier communications.. we just don't care and we bill you for it. ...

frontier communications.. we just don't care and we bill you for it.

 – About 2 months ago.

tv box stopped working. tech support rebooted it about five times and they had me reboot about 10 times, and

after two days of "let's try rebooting" i was told my case would...

tv box stopped working. tech support rebooted it about five times and they had me reboot about 10 times, and

after two days of "let's try rebooting" i was told my case would be escalated--what ever that means--i was told a customer relations agent would contact me. but that would take at least one week.

that person could authorize a new box, so no tv for like 10-12 days.

the last time this happened i was promised that because i have no phone service where tv my bill would be reduced surprise surprise that didn't work.

don't sign a contract with this company.

 – About 2 months ago.

the poster below is spot on and i want to add those who work for frontier applied because they have no future and can not find employment with a reputable organization.....

the poster below is spot on and i want to add those who work for frontier applied because they have no future and can not find employment with a reputable organization..

 – About 2 months ago.

frontier is the epitome of malicious business. no shows, argumentative and uneducated service representatives that provide fictitious names to prevent discovery of their real identities, recklessly...

frontier is the epitome of malicious business. no shows, argumentative and uneducated service representatives that provide fictitious names to prevent discovery of their real identities, recklessly scheduled appointments, egregious and deceptive business practices, third rate contracted labor, it's unbelievable this company can actually make money. fronter is comprised of ruthless cowards that won't accept one ounce of accountability for their disservice. this company hires washups, losers, grossly incompetent morons with no future. these people are examples of the lifestyle your mother warned you about when she said become something.

daniel j. mccarthy should face criminal charges in every jurisdiction for scheme to defraud, wire fraud, interstate conspiracy, organized crime, and quite frankly, i won't be surprised when someone finally loses it, and righteously beats the living shit out of him.

david j. mccarthy needs to be involuntarily held for a mental health evaluation because something is seriously wrong with him. the guy is either a heavy drinker or heavy substance user because noone in their right mind would endorse this kind of business operation. his leadership is dangerous to public health and threatens the welfare of all subscribers.you need professional help david. get the help you need now for the sake of your family. stop abusing your wife, children, family and friends. you are not a hero to our nation. you are rather a bad bad man.

frontier...
and pack up all your shit and get out of my state. you're not welcome here.

 – About 2 months ago.

trying to get away from this demonic company is not as easy as you might think. the attitudes and local governments, and shall i say the additional payoffs to the local politicians have forced all of...

trying to get away from this demonic company is not as easy as you might think. the attitudes and local governments, and shall i say the additional payoffs to the local politicians have forced all of us into servitude to these companies in general. now that i have the advantage of being in my senior years i have additional protections under my state laws. and i plan to go ahead and make sure that this company is held accountable. at least to me in every way shape and form. i can expect that there will be a bloodbath when they report their earnings at the end of february and the mass defections that have gone ahead. if it only were as simple to ask for a number communications company to go ahead and please provide service certain areas it would be most welcome. now with the new proposed chairman of the fcc being a trump handpicked republican nightmare, if you think it is only going to get better, you are sadly mistaken. but there is one hope in this entire nightmare called frontier communications, that the people who are placing numerous "puts" on the stock are about to make a lot of money. the fact that i expect that their earnings to be far beyond less than anything and they expect to be soon to be the doomsday report of their lives. this company has been hanging on by a thread and cannot continue his earnings-per-share loss, nor can it continue paying an 11 or 12% dividend for much longer without going completely broke. there is a very substantial rumor out there that there is an acquisition of this company going to occur sometime second or third 1:45 thousand 17 with an offering that they cannot refuse. this company is going broke every day and has yet to realize that their heydays are over.

this usd10.8 billion mistake that they made is going to cost them a whole lot more than they could ever imagine. you cannot continue paying an 11 or 12% dividend on a stock price of usd3.50 a share and expect to get out smelling like a rose. verizon found a sucker and as ringling brothers or somebody else stated which i think would be wc fields, there is a sucker born every day, and dan mccarthy and the board of directors of frontier communications are a classic example of that opinion, in my personal opinion. and if they want to go ahead and try and play with me or anyone else, i am here to help you file both formal and informal fcc complaints, state public utility commission complaints, local complaints and everything else that is involved. i personally am fed up with them. and sending me solicitations involving life insurance identity protection and other forms of solicitations is even more insulting. frontier communications is a disaster waiting to happen. all you have to do is look at the options market in reference to this stock and you will see that people are betting that it is going to fall even further. and it will! there is not a damn thing that frontier communications can do to protect themselves in this freefall of their stock price except to expend corporate resources to try and prop up the price of their stock and hope that the multitudes of people who bought into the dividend percentage will not bail on them. frontier is a dinosaur that will soon be dismissed. the annals of telecom history in this particular deal. i considered to be one of the most egregious and harmful deals ever made any subscriber, to any telecom company, ever!

 – About 2 months ago.

"all you whiney bitches just need to switch service, you want frontier gone? the more of you that cancel the lower the stick goes... then they go bankrupt... but complaining on a site that has...

"all you whiney bitches just need to switch service, you want frontier gone? the more of you that cancel the lower the stick goes... then they go bankrupt... but complaining on a site that has nothing to do with the company... who does that help? no one you just look like a bitch. get some balls and switch service"

whoever said that is pretty damn retarded. i mean serious it's kind of obvious some people like me do not have other options in our area. it's called a monopoly for a reason. satellite is too unnafordable and throttles/forces you into a data plan in my location and frontier is literally the only provaider. still that is not justification for their crappy server and internet. this is one of those companies where you wonder how the heck they are not out of business yet or at the least the kicks in and tells those idiots to stop ripping people off. there is no excuse for this even if people decide to stay with frontier it doesnt make it the person fault considering the company shouldn't be ripping people of anyway.

 – About 2 months ago.

have a total outage at my residence and have had to call *customer service* 6 times in two days to see when a technician will be coming to replace the main connection box to my house.
1st call-...

have a total outage at my residence and have had to call *customer service* 6 times in two days to see when a technician will be coming to replace the main connection box to my house.
1st call- reset all of your equipment
2nd call- maybe a battery issues will send you one on friday (this was wednesday)
3rd call - scheduled for 9am tomorrow
4th call - no one showed or called before 10am. new tech is on his way from a prior ticket, eta 2 hours
5th call - no tech calls or shows still - new technician assigned, may make it today or tomorrow
6th call - dispatch can not update me on the status of the tech, also will *not* reduce my bill for lost service
to top all of this, i had to take the day off work for the technician to come.

if you have a different choice in your provider i urge you to explore it!

 – About 2 months ago.

i can't even give these guys my business. call to order an additional cable box. told the wait time is 20 minutes. even after choosing the option that i'd like to add to my existing service...

i can't even give these guys my business. call to order an additional cable box. told the wait time is 20 minutes. even after choosing the option that i'd like to add to my existing service it's a 20 minute wait? you'd think they'd jump all over that.

decide to hang up and do an online chat with a service rep. i tell her i'd like to order an additional dvr box. she says no problem and i figure everything is fine. i check my account online and there's a service ticket. perfect. two weeks pass and no box. check my latest statement today and there's no mention of an additional box. evidently the service rep created and closed a blank service ticket.

i don't plan on calling them back. this is the second runaround i've been given by customer service. my promo is up in a couple of months and i'm done with frontier. they're not ready for prime time.

 – About 2 months ago.

100 percent united states based? what a joke! now i've heard they are sending all of their live chat to the phillipines in march!!...

100 percent united states based? what a joke! now i've heard they are sending all of their live chat to the phillipines in march!!

 – About 2 months ago.

if you still can't get through you can always call empereons alvin texas call center at 281 972 5599 and ask them why they manange such a ridiculous call center with such massively unprofessional...

if you still can't get through you can always call empereons alvin texas call center at 281 972 5599 and ask them why they manange such a ridiculous call center with such massively unprofessional management.

 – About 2 months ago.

important phones #’s

frontier office of the president: 18665111523

customer service: 18009218101

after hour customer service: 18884383003

important phones #’s

frontier office of the president: 18665111523

customer service: 18009218101

after hour customer service: 18884383003

frontier secure: 18886203663

(pts) premium tech support: 18884467622

pots line repair: 18774865667

hughes: 18006273797

collections: 18884383003

circuit repairs: 18886379620

 – About 2 months ago.

one of the things that i find to be most disgusting about this company is the fact that when they mail out there monthly bills which seem to change from month to month to month. even though we have...

one of the things that i find to be most disgusting about this company is the fact that when they mail out there monthly bills which seem to change from month to month to month. even though we have not changed our services at all. in fact, we have gotten rid of all most of their services. i receive solicitations to buy usd100,000 in life insurance from the globe life and accident insurance company and globe life insurance company of new york as part of the bill. i also receive flyers on how to get unlimited checks with custom printing for only usd5.50 and of course they want me to upgrade my packages every month. i find it really insulting to receive any sort of solicitation from any company and i have never seen such arrogance and the fact that they are sending out life insurance solicitations as well? are there any scruples at all, or ethical behavior that goes on at this company. never before in any of my 60 years of using a telephone, let alone my 45+ years of receiving telephone bills. have i ever seen continuous obnoxious behavior of the likes never before. i cannot wait until they report their fourth-quarter earnings at the end of february because that will be a major bombshell to the stock. i am sure there are many out there who have gone ahead and already defected because of the insanity that this company does and does not give a damn about the customer in the first place. we do not use their television service, or have any of their equipment so whatsoever in our domicile and we absolutely refused to use any of their equipment. no matter what! before verizon decided to sell us all out to this third world rated telephone company which is nothing more than it telemarketing company in essance, it seems that they are doomed and i hope very soon they become delisted. they cannot continue to hemorrhage money like they are doing and expect to stay in business.

 – About 2 months ago.

important phones #’s

frontier connecticut support: 18444841065

customer service: 18009218101

business customer service: 18009218102

important phones #’s

frontier connecticut support: 18444841065

customer service: 18009218101

business customer service: 18009218102

collections: 18884383003

frontier secure: 18886203663

(pts) premium tech support: 18884467622

pots line repair: 18774865667
(plain old tele system)
hughes net: 18006273797

dish network: 18003333474

 – About 2 months ago.

what??...

what??

 – About 2 months ago.

when you call these idiots, high chances that you will be talking with a contractor employee from empercon. formally tech support (right) for direct tv. these are the people who hang up on customers,...

when you call these idiots, high chances that you will be talking with a contractor employee from empercon. formally tech support (right) for direct tv. these are the people who hang up on customers, lie, transfer your calls...to "highly unlikely" a real frontier employee. they based out of arizona so you can work out of your own home!!! these contractors ar just plain dangerous to customers. they read off of a "tree" when you call, and if they can't answer a simple question then they transfer you to someone else somewhere in the usa @ texas, west virginia florida, rochester new york, they are even using through voip a calling center through des moines iowa!!!!!here a number that may help you, providing your phone is working president dan mccarthy 2036145688. this is a good number to use. don't forget to file with the fcc as well.mccarthy email is dan.mccarthy@ftr.com this company is out of control. in everett wash there is a major frontier office with real employees, however don't expect a call from them unless you contact mccarthy by email, phone 1st. been there and done that but it took forever (months) to get their attention. also demand a proration of your bill. they have to do that. make sure you have your trouble ticket numbers handy to give them.

 – About 2 months ago.

verizon transferred my account to frontier inaccurately and they try to overbill me by $35 a month. i have to call in every.single.f%@king.month to have them issue me a credit. they want me to...

verizon transferred my account to frontier inaccurately and they try to overbill me by $35 a month. i have to call in every.single.f%@king.month to have them issue me a credit. they want me to explain every.single.f%@king.month why the credit is being issued. they claim there is no way to set up a recurring credit. they then tell me they have set up a recurring credit and it will come through in the next 1 or 2 billing cycles. guess what? it never f%@king shows up. unfortunately, brighthouse, my only other alternative is even more f%@ked up than frontier.

now my ip seems to be registered to f%@king ottawa, canada when i am located in bradenton, florida so i have all the pleasure have seeing canadian dollar prices on websites.

useless bastards.

 – About 2 months ago.

for the most part my services work exactly the same as with verizon, occasionally glitchy cable and flawless internet. unfortunately frontier themselves are incompetent as f%@k. it took me 10 tries...

for the most part my services work exactly the same as with verizon, occasionally glitchy cable and flawless internet. unfortunately frontier themselves are incompetent as f%@k. it took me 10 tries over 2 days to get my starz package removed and a promo applied to reduce my bill. that was jan 5th. fast vorward to jan 24th and i still have starz and am now awaiting an "adjustment" on my bill which may take two billing cycles (like holy f%@k sraly?) and those promos i was told were applie were not approved and no one bothered to give a f%@k and tell me. so i have to now call some new promo department to get that sorted out maybe or just waste my time again.

the product is ok, verizon set things up well. frontier was given the ball and now they are slowly jamming it up their own asses.

 – About 2 months ago.

our internet has been going down frequently and they were no help over the phone, then when they finally came, our internet was working fine. when they left they said they fixed whatever the problem...

our internet has been going down frequently and they were no help over the phone, then when they finally came, our internet was working fine. when they left they said they fixed whatever the problem was then left. they broke it though, i have to wait for this shitty weather to be done so they can come back just so they can break our internet some more.

 – About 2 months ago.

even though i made a payment two days before my bill was due, frontier disconnected service to my business a day before the bill was due!!! wtf. then they said it was because i had paid online with...

even though i made a payment two days before my bill was due, frontier disconnected service to my business a day before the bill was due!!! wtf. then they said it was because i had paid online with my checking account instead of calling in. to make matters worse, even though i had made a payment 24 hours ago, it hasn't posted and i would be in danger of losing my business telephone number that we've had for over 10 years and would have to get another number!!!

wtf????

so they made me make a double payment on the spot or i could lose the number that my customers have known for over a decade! forget the fact that it could take up to 24 hours to restore service and not process any sales!!!

seriously, is there another alternative to this horrible customer service?

if a payment will take too long to process on line, then please don't make that an option. but suspending service before the due date????

that should be illegal!

 – About 2 months ago.

maybe it's okay to use frontier for tv, but you should never, ever use them for a business account. they tried to speed up my home account and totally wiped out my business account. they said...

maybe it's okay to use frontier for tv, but you should never, ever use them for a business account. they tried to speed up my home account and totally wiped out my business account. they said "oops, i'm sorry about that". after hours on the phone, they told me i pretty much had to wait for a technician to come out to fix it. takes about a week or so. they volunteered to "blue code" it and get someone out the next day. still unacceptable for them to hit a few keystokes and wipe out my connection.

and don't even bother calling for support during non-business hours. they have a bunch of very polite, very incompetent people staffing their phones.

what's the fastest way for me to change providers? i'll find it.

 – About 2 months ago.

frontier fios is a joke. no service for a week. 23rd is the big day! tech support scheduled to show up between 8 and 9pm. they show up hours early, fail to call anyone, leave a vague note on the door...

frontier fios is a joke. no service for a week. 23rd is the big day! tech support scheduled to show up between 8 and 9pm. they show up hours early, fail to call anyone, leave a vague note on the door and cancel our trouble ticket. what a waste of expensive fiber-optic lines. 100 mbit charter dsl, here we come!

 – About 2 months ago.

can't even watch netflix or hbo tonight because this company is horrible. i miss att.
also get a customer service department that speaks english. i shouldn't have to spell out every...

can't even watch netflix or hbo tonight because this company is horrible. i miss att.
also get a customer service department that speaks english. i shouldn't have to spell out every other word on a basic call.

 – About 2 months ago.

(thinking about switching to new wave.) ...

(thinking about switching to new wave.)

 – About 2 months ago.

it's the worst connection speed i've ever experienced in the 21st century. it's one step up from dial up. can hardly even watch a video. i hope that this crappy internet company goes out...

it's the worst connection speed i've ever experienced in the 21st century. it's one step up from dial up. can hardly even watch a video. i hope that this crappy internet company goes out of business soon so that no one else has to experience this piss poor service. that bling about switching to new wave.

 – About 2 months ago.

frontier tv everywhere simply does not work ... period.
a) will not let me stream my dvr recorded shows like i could on verizon fios;
b) will not let me program my dvr remotely ... can not...

frontier tv everywhere simply does not work ... period.
a) will not let me stream my dvr recorded shows like i could on verizon fios;
b) will not let me program my dvr remotely ... can not connect, even after they reset the box;
c) will not let me even watch live tv remotely ... requires that i'm on my home wireless network.

frontier tv everywhere is a complete p..o.s.!

thanks a lot, verizon, for dumping ne on this worthless frontier service.

 – About 2 months ago.

florida fios changed to frontier. i have them a chance while others bailed out. realitivly no issues after the transition until my bill jumped $100 a month. got that resolved. i recently moved and...

florida fios changed to frontier. i have them a chance while others bailed out. realitivly no issues after the transition until my bill jumped $100 a month. got that resolved. i recently moved and called 2 weeks ahead to transition the service over. scheduled for the saturday of the move. they never showed up or called. hour long call to customer care, and they promised to come sunday and if anything happened, they would call. sunday they again didn't show or call. 2 hour call and a promis to come the following wednesday. again they didn't call or show. hour long call, they never had it scheduled. then they promised to get me set up 2 weeks from then. nope, get bent frontier. never even an apology.

 – About 2 months ago.

frontier communications, where everything is us based? are you kidding me? yeah, everything other than your ip that is. for almost a year now we have been trying to get frontier to issue us a us based...

frontier communications, where everything is us based? are you kidding me? yeah, everything other than your ip that is. for almost a year now we have been trying to get frontier to issue us a us based ip only to get told over and over again that we have one. yet, go to starbucks website and it is asking if we know that they have a site for us, starbucks.ca? wtf? do an ip search, check four different ones and see that my ip is actually being masked on most ip servers to show that i am based in the us, but ipilligence shows that we are based in ottawa canada? come the hell on frontier. it is really simple, give your us based customers us based ips, and give your canadian customers canadian ips. stop telling us that you are us based when in fact your are not! give us what we pay for and stop running us around with excuse after excuse as to why the situation is what it is.

1eqvg

 – About 2 months ago.

possibly the worst customer service i have ever experienced. over charged and under serviced. during my 3 months' with them, i have made approximately 20 phone calls. about 1/2 for technical...

possibly the worst customer service i have ever experienced. over charged and under serviced. during my 3 months' with them, i have made approximately 20 phone calls. about 1/2 for technical issues the other for account issues.

wow just amazing how much time and money i have wasted! they can't even tell me how much my early termination fees will be.

 – About 2 months ago.

these morons have no clue what customer service at all! 30 days of slow internet 5-10 mb i pay for 75. caller id will not work. now my phone can not rung as some asshole has turned on voice mail that...

these morons have no clue what customer service at all! 30 days of slow internet 5-10 mb i pay for 75. caller id will not work. now my phone can not rung as some asshole has turned on voice mail that i do not pay for or did i order it. all incoming calls go to voicemail. they cancel trouble tickets after 1st giving a 6 day repair time, then say the problem is a common problem in my area which is bs. minimum wage call center idiots that read off of a script. totally useless. dan mccarthy direct line to his executive secretary is 203 614-5688. right, as if he cares. lakewood, california. google fiber being tested and installed in los angeles. cross our fingers!!!!!!!

 – About 2 months ago.

my service has been working every since i've had it and that's been since july screw you guys 😂😂...

my service has been working every since i've had it and that's been since july screw you guys 😂😂

 – About 2 months ago.

i was f%@king my chickens one night and my internet went out called them up saying it was out they told me sombody is suppose to be out next week to fix it is need to buy more chickens folks i...

i was f%@king my chickens one night and my internet went out called them up saying it was out they told me sombody is suppose to be out next week to fix it is need to buy more chickens folks i thought america would be great again after my good buddie president trump entered office but obviously that's not the case.

 – About 2 months ago.

it's bullshit that i am paying for a service that frontier can't provide. they take my money every month for a service that complete bullshit. why don't i get same service other people...

it's bullshit that i am paying for a service that frontier can't provide. they take my money every month for a service that complete bullshit. why don't i get same service other people pay same price for, i service 2 hours a day.... not cool!

 – About 2 months ago.

wow. frontier bought out verizon in my market area and everything immediately went to hell. can't watch live tv on most subscribed channels on tablet, can't watch recorded tv on tablet,...

wow. frontier bought out verizon in my market area and everything immediately went to hell. can't watch live tv on most subscribed channels on tablet, can't watch recorded tv on tablet, remote control actions lag, customer service never answers the phone, attempting to communicate via chat gives you a person who has no idea what they are talking about. can't even get consistent, correct reliable information about channel line-up and available alternatives in my service area. what a mess. i never thought i'd say this but i miss verizon.

 – About 2 months ago.

this has to be one of worst run companies to ever exist. i am a ceo of tech company and i can't image how president and ceo daniel j. mccarthy even looks at himself in the mirror each morning....

this has to be one of worst run companies to ever exist. i am a ceo of tech company and i can't image how president and ceo daniel j. mccarthy even looks at himself in the mirror each morning. what an embarrassment to the board of directors for frontier communications.

how could you put a tool like this in charge who ignores customer's needs and can easily be considered one of the worst ceo's to ever run an company? he is incapable of doing a single thing correctly. the stock holders should be outraged and look for another board who actually knows something about picking a leader that can actually help them turn this business around.

horrible customer service is frontier's biggest claim but lack of integrity is a close second. customer bills go up every month with no explanation by customer service reps as to why. they seem to be bilking people out of millions of dollars on an ongoing basis. this company is disgrace and a sham. vote with you pocketbook and find a media service provider that cares about integrity and customer service,

also shame on verizon for doing this their loyal customers! verizon needs to take some responsibility for selling out to this dishonest firm.

 – About 2 months ago.

i have been paying for frontier dsl for 2 years. i pay for frontier 13 mbps internet. i only get 5 of that. i call frontier every week complaining and all i get is salutations that do not work and...

i have been paying for frontier dsl for 2 years. i pay for frontier 13 mbps internet. i only get 5 of that. i call frontier every week complaining and all i get is salutations that do not work and technicians that do not know what they are doing. i get kicked off the internet about 4 to 5 times per day because of some sort of dns error. i had a tech tell me it was because i was using the wrong type of phone cord. (even though that was the cord that frontier provided me) i was charged $90 for that. and the cord that he gave me did not solve anything. it was almost like he did nothing at all. today i woke up without internet and i was told there was an outage in my area. there have been 5 this weekend. most of the time my internet does not work and i am sick and tired of paying $55 for nothing. i am afraid to downgrade because i pay for 13 but only get 5. if i pay for 5 i will only get 0. how are they still i business and why haven't they been sued

 – About 2 months ago.

don't you live spending an hour on the phone in india trying to figure out why the internet won't work and at the last minute says, oh there is planned repair in your area that's why...

don't you live spending an hour on the phone in india trying to figure out why the internet won't work and at the last minute says, oh there is planned repair in your area that's why it's down. ahhhhh

 – About 2 months ago.

worst company to deal with ever. so frustrating!...

worst company to deal with ever. so frustrating!

 – About 2 months ago.

incredibly bad customer service. they tell you that they understand your frustration and then disconnect the call--4 different times. they're telling me that they can't connect my phone! ...

incredibly bad customer service. they tell you that they understand your frustration and then disconnect the call--4 different times. they're telling me that they can't connect my phone!

 – About 2 months ago.

i have been trying for a month to switch from frontier to spectrum (probably just as crappy, but at least it will be a new kind of crappy) and was told last night by a spectrum sales rep that frontier...

i have been trying for a month to switch from frontier to spectrum (probably just as crappy, but at least it will be a new kind of crappy) and was told last night by a spectrum sales rep that frontier will not "port" our phone number (by the way, we don't want a land line but it costs more to get rid of it) until the 30th of the month. we are being held hostage by frontier. we can no longer retrieve voicemail, our bill went up $21 per month, the alarm in our garage has been going for a month because the battery needs to be replaced (ordered on 12/30/16 and delivered to god-knows-where on 1/5/17), they won't ship another battery becasuse "if your just gonna switch companies i'm not sendin' another battery", the internet is so god-awful that even sitting next to the router doesn't work (but, "for $10 more per month we can fix that"), the "customer service" is a joke (not very funny) no one can give a straight/correct answer to a question ie: 2 of 4 reps say we will not have an ecf (early cancellation fee), the other two say we will...
i know the plan is to exhaust all of the complainy-pants consumers so we'll just give up and it is working. i give up. we will listen to the alarm until we can finally unplug all of the frontier equipment and i'll pay whatever i have to pay to be relieved of this crazy company. i'll wait to be switched to spectrum and then will probably have to start complaining about them.

 – About 2 months ago.

wtf is going on???????!!!!! woke up to no internet. on hold waiting for a rep for the last 45 minutes. on monday i am looking for a bew provider. i hipe this crap provider goes out of business...

wtf is going on???????!!!!! woke up to no internet. on hold waiting for a rep for the last 45 minutes. on monday i am looking for a bew provider. i hipe this crap provider goes out of business

 – About 2 months ago.


why dont you all take it up with dan the man who has no plan or idea how to run a communications company.
dan mccarthy
dan.mccarthy@ftr.com
phone:203-614-5688


why dont you all take it up with dan the man who has no plan or idea how to run a communications company.
dan mccarthy
dan.mccarthy@ftr.com
phone:203-614-5688
fax:203-614-4661

 – About 2 months ago.

heh.
my family just switched to charter.
frontier wifi could only stream 240p youtube without lag....

heh.
my family just switched to charter.
frontier wifi could only stream 240p youtube without lag.

 – About 2 months ago.

all you whiney bitches just need to switch service, you want frontier gone? the more of you that cancel the lower the stick goes... then they go bankrupt... but complaining on a site that has nothing...

all you whiney bitches just need to switch service, you want frontier gone? the more of you that cancel the lower the stick goes... then they go bankrupt... but complaining on a site that has nothing to do with the company... who does that help? no one you just look like a bitch. get some balls and switch service

 – About 2 months ago.

5 month , every month arguing with frontier
my bill increase and service decrease since they took over
every month they say they fix it
pay for internet when there is no...

5 month , every month arguing with frontier
my bill increase and service decrease since they took over
every month they say they fix it
pay for internet when there is no internet
pay for high def tv when there is no high def
ironicly each month they give credit and at the same
time after credit i pay 50 to $70 more than before after credit ; after credit each month the bill is higher
than previous month
i don't know who to turn to
don't have time each month over an hours argument
with customer service
there has to be a solution
please let me know

 – About 2 months ago.



i called to obtain a quote in october and everything sound great, so i provided my payment information.that was when everything went wrong.

the gentlemen went on to explain...



i called to obtain a quote in october and everything sound great, so i provided my payment information.that was when everything went wrong.

the gentlemen went on to explain that i would only have 4gb of wifi during the day and unlimited during the hours of 10pm to 6am. the great deal i thought i was getting was nothing but a shame! at that point i advised the man i was speaking with to cancel the deal, because i didn't want it after hearing all the details. the man i was speaking to got upset.

he told me he would cancel it and then hung up on me. that afternoon i received a call from someone trying to set up a appointment to install my "new service". i was confused, because i was told everything would be cancelled. i had to call customer support and once again ask to have everything cancelled.

at that point i realized my account had been charged, so i asked for the funds to be returned. 3 months later i'm reviewing my bank account and i realized i've been charged since october. i'm sure you could understand my anger and frustration at this point.

for the 3rd time i had to call and cancel an account i've never had and asked to have my money refunded again!i would never recommend this company to anyone!

 – About 2 months ago.

what is "carrier cost recovery surcharge"?...

what is "carrier cost recovery surcharge"?

 – About 2 months ago.

here you go kids, they are about to announce that the ship is sinking in my opinion..expect major defections from them as a common carrier.

here you go kids, they are about to announce that the ship is sinking in my opinion..expect major defections from them as a common carrier.

http://www.cnbc.com/2016/12/23/business-wire-frontier-communications-to-release-fourth-quarter-2016-results-and-host-call.html

the ability to maintain even a 10% share dividend is in major jeopardy. run for the hills. this is one hell of a 10.8 billion mistake that will destroy them in the end. danny boy, will get his money, but never be able to ever look over his shoulder ever again to just wonder if some phone number os out to get him.

 – About 2 months ago.

i'm so f uc king sick of this company....can never stream anything because of this f uc king piece of shit ip. they are the worst. everything is a shitty experience with this pos ip

i'm so f uc king sick of this company....can never stream anything because of this f uc king piece of shit ip. they are the worst. everything is a shitty experience with this pos ip

btw this will post as canada but i in california

 – About 2 months ago.

the only way you will get frontier to pay attention to you is if you file a complaint with the fcc. frontier will pay attention to that because they can get fined by the government. here is the link...

the only way you will get frontier to pay attention to you is if you file a complaint with the fcc. frontier will pay attention to that because they can get fined by the government. here is the link and be sure to let the fcc know just how horrible frontier's "customer service" and "technical support" are (i am using those terms lightly as there is no such thing with frontier). and be sure to demand a refund for the days your service was out. trust me, if the fcc is involved, frontier can't refund it fast enough.

https://consumercomplaints.fcc.gov/hc/en-us

amusingly enough, i am on hold with frontier right now. fifteen minutes and counting on hold with music that makes me want to scream. if there were any other internet providers where i live, i wouldn't continue to put myself through the aggravation and stress of having to deal with this miserable excuse of a company.

the more of us that hit frontier with fcc complaints, the more likely that frontier will pull their heads out of their corporate butts and actually serve their customers.

oh, yay. now i have to be on hold again to wait to talk to the original department i called. the rep just told me "oh no, i have to transfer you back. they have been misdirecting calls all day." isn't it ridiculous that their own people admit how screwed up they are?

and she just misapplied my payment while we were on the phone. unbelievable. thirty minutes and now i am back on hold. just to make a frigging phone payment and get a credit for internet service being out for two days.

forget it. i hung up.

frontier sucks!

 – About 2 months ago.

frontier contracts out its cs and tech support to another company called empereon. empereon doesn't want anybody on the phone with a customer more than 13 minutes. so as you can imagine with...

frontier contracts out its cs and tech support to another company called empereon. empereon doesn't want anybody on the phone with a customer more than 13 minutes. so as you can imagine with such horrible service the retention rates for employees is low and good employees that actually want to help the customer are "coached" and possibly disciplined. so the employee has to decide to help or do what they can in 13 minutes or possibly face termination after repeated "coachings". if frontier offered better service then the calls would naturally decrease in amount and length. frontier at any given time has at least 4 major outages that typically span from florida (fios) to west coast. dallas/fr.worth has issues everyday. west virginia i would estimate has only 65% of its dsl customers in service at any given time.
oregon has had major issues for the last few weeks and today at least 15 more random cities were added to the outage list at once.

 – About 2 months ago.

i have dsl. yes, dsl. i just ran a speed test and it came in @ .47. that is less than a mb. contact customer service and they are aware of the connectivity issues. in the last 2 months they have...

i have dsl. yes, dsl. i just ran a speed test and it came in @ .47. that is less than a mb. contact customer service and they are aware of the connectivity issues. in the last 2 months they have sent me 2 new modems. i don't want a new modem, i just want fast internet. it is awful especially when you work for an internet provider that offers way faster speeds. it sucks that frontier is the only provider where i live. i hate this company.

 – About 2 months ago.

we are paying a premium for 7 mbit internet in a town that has access to 100mbit providers. we are only getting at most 5mbit from them whether it be wireless, wired, no connected devices, etc. a tech...

we are paying a premium for 7 mbit internet in a town that has access to 100mbit providers. we are only getting at most 5mbit from them whether it be wireless, wired, no connected devices, etc. a tech came out to diagnose the issue and claimed that we are only paying for 6mbit here in town, but the dsl link is listed at 6944kbit/s (7mbit). this service is terrible and they will not fix the line issues they have said they saw (load of bs imo) and ignore the complaints we have about the slow speeds.

do not get frontier.

 – About 2 months ago.

no internet for 3rd day in a row. only been a customer 3 weeks. now i'm told a tech will be here in 7 days! pathetic! over a week is complete bs! ...

no internet for 3rd day in a row. only been a customer 3 weeks. now i'm told a tech will be here in 7 days! pathetic! over a week is complete bs!

 – About 2 months ago.

if you have fios don't talk to tech support unless you talk to someone in tampa... they are the only tech support group that is any good...

if you have fios don't talk to tech support unless you talk to someone in tampa... they are the only tech support group that is any good

 – About 2 months ago.

i agree; terrible company; terrible customer service; why did verizon sell its fios? they were light years better than these idiots....

i agree; terrible company; terrible customer service; why did verizon sell its fios? they were light years better than these idiots.

 – About 2 months ago.

frontier service is the worst, speeds slowed, multiple channels dropped while proce increaed, on demand content slashed to bare bones and dvr function cuts off shows early and only allows one taping...

frontier service is the worst, speeds slowed, multiple channels dropped while proce increaed, on demand content slashed to bare bones and dvr function cuts off shows early and only allows one taping at a time. i am offically done and dropping them. tired of paying more for far less.

 – About 2 months ago.

i've read quite a few complaints and i think my complaint tops them all!!! i've been dealing with a billing issue since may 2016 that i've been promised would be cleared up multiple...

i've read quite a few complaints and i think my complaint tops them all!!! i've been dealing with a billing issue since may 2016 that i've been promised would be cleared up multiple times. right now i am trying to get frontier to delete an erroneous bill of more than $8,000.00 for an address i haven't lived at in more than 9 years!!! some how with the transition from verizon to frontier my old address was communicated? as a result, a duplicate bill has been produced that i have never received. now frontier has transferred the pending balance to my account with the expectation that i should pay two bills? they are nucking futs!!!

 – About 2 months ago.

ever since frontier took over fios in ca it has been awful. internet connection slower than i've ever experience as well as outages off the charts! and now they have the audacity to offer an...

ever since frontier took over fios in ca it has been awful. internet connection slower than i've ever experience as well as outages off the charts! and now they have the audacity to offer an upgrade at a price....god help us.

 – About 2 months ago.

i live in the southern region of illinois.
where shit-tier has managed to monopolize (by some magical conf%@kery)
getting to the short of it. pathetic needs not said here. when they say up...

i live in the southern region of illinois.
where shit-tier has managed to monopolize (by some magical conf%@kery)
getting to the short of it. pathetic needs not said here. when they say up to x megabytes a second. they are f%@king lying. i get 6, f%@king 6 down and not even 1 mb up speeds. i can shit faster than their service can stream. constantly down. constantly down. if we have more than two phones or 1 other device attached at the same time. the junk f%@king service disconnects. red light death. goddamn i hate you frontier. f%@k you. everytime i call to get some answers. all they trained those poor people to do is try and sell me garbage to go along with their shit service. stop it. close the f%@king doors, clear out your shit and let a reputable service that knows what they are doing take over you f%@k

 – About 2 months ago.

the only people who know anything about fios are the corporate reps in tampa fl. they work downtown not from home, ask for your reps corp id if they won't give it or it begins with a "v_"...

the only people who know anything about fios are the corporate reps in tampa fl. they work downtown not from home, ask for your reps corp id if they won't give it or it begins with a "v_" they are a vendor and either don't know what they are doing or don't have permissions to work on your account. i spent hours and hours on the phone before i figured this out. just call back if you get anyone else.

 – About 2 months ago.

they took away abc! just a ploy to raise rates when they eventually bring it back....

they took away abc! just a ploy to raise rates when they eventually bring it back.

 – About 2 months ago.

so frontier says (after months of wildly inconsistent service) to me that my poor service is due to the lines in my apartment building needing to be upgraded. now, i understand that wire gets old and...

so frontier says (after months of wildly inconsistent service) to me that my poor service is due to the lines in my apartment building needing to be upgraded. now, i understand that wire gets old and worn and needs to be replaced every so often. the thing is, this is not my problem as i do not own the building, i rent an apartment in the building. when i signed up, i was not told that the buildings wiring was out of date but they took my money really quick! when i first signed up (it was verizon at the time) the service was decent, or at least as decent as dsl can be. the worst part about all this is that frontier is my only option for internet. plus the concept of paying full price for partial service is killing me. they wont do a damn thing to help and just refer me to my building management, who then bounces me back to frontier!! i will leave if we ever get another isp option here or when i move out, and i will for the rest of my days make sure none of my friends/family use their service!

 – About 2 months ago.

i am in lakewood, ca. my ip address is now ottawa canada. why? frontier can't or won't tell me. they 1st say i have a static ip address then it changed to dynamic. my neighbor ip address is...

i am in lakewood, ca. my ip address is now ottawa canada. why? frontier can't or won't tell me. they 1st say i have a static ip address then it changed to dynamic. my neighbor ip address is pomona ca, 30 miles away. technicians taking 2 hour coffee breaks at starbucks on candlewood street starting at 5pm using a company truck which comes out of the lakewood yard located at 3770 industry avenue. this yard is where approximately 60+ field technicians report. this yard is at the very end of the long beach airport runway 30. 2 hour coffee break than takes truck back to yard. large pick up truck. he also wearing company uniform

 – About 2 months ago.

i am in lakewood, calif. 9 trouble tickets since april 1st 2016. last week. slow internet. i pay for 75up 75 down. was getting 8 up 11 down. call 8009218102. talk with idiots that know nothing and...

i am in lakewood, calif. 9 trouble tickets since april 1st 2016. last week. slow internet. i pay for 75up 75 down. was getting 8 up 11 down. call 8009218102. talk with idiots that know nothing and work out of their home. he wanted to test my line but i had to use my cell phone. told him i don't have one. then said i needed a new router although my router is 5 months old. he then stated he had to reset ont. then reset router. after he did that all internet went away as well as caller id. 3 days later a tech came out unannounced at 8am. brings new router. takes 10 minutes to install. cant get caller id to work. states his boss will take care of it as he is not allowed to do that. he leaves. i go to make a phone call. all i could get was a intermittent dial tone. my phone also would not ring. seems someone at this company decided to give me voice mail. i did not order it, now no caller id, can't be called. 3 days letter same thing. after talking to 6 employees no one can help, especiall provisioning that handles these problems. they closed at 5pm sat night (tonight) and won't be back till tuesday as mlk day monday. 4 states were involved with one call. no one seems to care, in fact one black female named tanja said she did all she could do. she would not let me talk at all, and when i told her to let me talk that she was in charge of the conversation. president dan mccarthy's phone number at corporate is 866 511-1523. valerie foster is his secretary. other number for him is 877 433-3806. ext 0001 or 0029. there is a jessica there who answers questions but is new. she states frontier responds in 12-24 hours. right! officeofthepresident@ftr.com is email of president. tell him what you really think!!! i have finally filed a complaint with the fcc as they handle frontier on the fios side.

 – About 2 months ago.

today, it's going on 35 outages. and that's a good day for frontier. unfortunately our government has done nothing to spur competition. as a result we only have one choice. and it's a...

today, it's going on 35 outages. and that's a good day for frontier. unfortunately our government has done nothing to spur competition. as a result we only have one choice. and it's a piece of crap company .... top to bottom.

 – About 2 months ago.

ticket was placed on 12/31/16, and it took until 1/13/17 for someone to come out, however on 1/11/17 the latency was over 2000ms, as well as a number of dropped packets, so i called to add that to the...

ticket was placed on 12/31/16, and it took until 1/13/17 for someone to come out, however on 1/11/17 the latency was over 2000ms, as well as a number of dropped packets, so i called to add that to the ticket, and on the day they were supposed to come, nothing was done about it, other than that that they said i was in a high connectivity area, meaning of course an area of high demand, or as everyone else calls it, congestion. also, according to the tech i spoke too, nothing seems to be wrong with the network for the area i'm in, and an escalation was put on the ticket for a repeat issue.

i have taken several screenshots of the command prompt where the ping test was run 50 times, once at 5 pm, and again at 3:40 am the following day. the average latency was 2198ms, and 14% in packet loss for the first one, and 2240ms and 4% packet loss for the second.

also, just for fun, here is a copy of my letter to the fcc that frontier never responded too.





my trouble with frontier began in 2010 or 2011. what happened was my speed used to run at 240 kb, and then one day it started to run at 140 kb, and that's where it has remained since. i have talked to one of the field techs at the time, and they said that there are people who have had 3 mb, 4 mb, and even 6 mb of service, and they have all been lowered to what mine currently is, so i seriously doubt that i am an isolated incident. about four or five months after that is when service began to slow down, so much in fact that, even at 2:00 in the morning, the latency was usually at 1200 ms with the lowest i ever saw it being about 800 or 900 ms. this kind of service made it so that instead of running at 140 kb which was the maximum allowable speed that i could get at the time, it would usually run at about 20 or 30 kb, and the best part is this would last for about the next three years. during this time i made a number of phone calls complaining about my service, and during that time, other than being told that it was due to congestion (which further backs up my claim that frontier communications does not care one bit about its customers, and all they care about is making as much money as they can on an outdated and overtaxed system), i was told a number of conflicting stories such as where one tech rep told me that they were upgrading the system, and then later, when i was talking to someone in texas, they straight up told me that there was no upgrading being done in the state of west virginia.
now, if there is no upgrading being done in the state of west virginia, then please explain to me what happened to that $42 million of internet stimulus money that frontier communications got which is peanuts compared to the $126.3 million they were given in 2010 to expand their internet coverage. from what i've read their job was to basically build a system that would allow competition in the area, and instead, all they went and did was build a system that would benefit no one but frontier communications, and the cherry on top is that the system they built could've been built by their competitors for about half the price, so you know that some frontier communications executive got his wallet padded as a result of this. it gets even worse when you realize that, at taxpayer expense, frontier did build a fios network, however the average consumer cannot take advantage of it, and of course, it is highly unlikely that any of frontier's competitors would be able to take advantage of the fios network as well since frontier has a reputation of running off competition, so i am stuck with frontier being my "best" option, which brings me back to the terrible speed that one can expect.
as you can imagine, when you're not the only one on the internet, and 1.3 mb is all you got and even then you don't get even half of that, it didn't come as a surprise that i eventually took out a second internet line. i of course was not too happy about this, and so i called frontier communications and complained about it to them, and this is how i managed to get a second internet line for free. while i wasn't entirely happy with this, i was somewhat placated a little bit, and for the most part i left things alone… until one day in the middle of july 2014 when they started charging me again for the second internet option. just to recap i was already paying $20 a month for internet, and now i am paying $16 a month for the second internet line, which brings my monthly bill to $36, a service that in other areas and for $14 more would've gotten you somewhere between 20 mb to 36 mb for the same amount of money. normally, yes, i would switch to a higher payment plan to get better internet, unfortunately for me, high-speed internet max, which delivers 1.3 mb, is the highest payment plan they got, while the one below that, high-speed internet light, is about 70-75 kb.
i have of course argued with the southern regional manager, rita griffith, about my abysmal service, and one of the very first thing she asked me was how did i get this number? i bring this up because, not only are tech reps not allowed to give the regional managers numbers to client so they can voice their complaints, but rita griffith has also went on to say that, if the public had their numbers, all they would be doing is answering phone calls, a statement that in itself is very telling when it comes to portraying frontier's level of concern when it comes to their customer satisfaction. if your service is so bad, that your customers would be hounding you during normal business hours, then that's kind of an indication that you got a big problem on your hands…giving your customers no recourse to voice their complaints however is not going to cause the problem to go away.
as insulting as the above is she manages to outdo herself when she says that there just wasn't enough people in the area to make upgrading the service worthwhile. this, of course, flies in the face of reality. if frontier communications system is already getting so bogged down that they had to reduce everyone's speed to 1.3 mb, and even then the system just kept getting slower and slower until you couldn't even use it most of the time (you literally had to be up at two in the morning to use it reliably), then please explain to me where all of these other people are coming from? also, how is it that you got people from new york, new jersey, and everywhere else moving into the state, and yet there isn't enough people to make upgrading worthwhile? also, from one tech rep, i was told that the line i was on stretched about 100 miles, so you know there is going to be quite the number of people on it.
the answer to this is quite simple… it's not that there aren't enough people, it's just that frontier communication doesn't want to spend any more money than it has to. why bother upgrading a structure when you're the only game in town? if people don't like the service you're providing then they will literally have to do without… there is no alternative, unless of course one goes by satellite, but at 200 mb a day, that is not really a reliable option, and yes, frontier communications tech rep has actually tried to push that on me on more than one occasion, a service that would not only be limiting in that i would have to pay $50 to download a $5 game, but playing online games such as world of warcraft would be completely out of the question. still, even if i didn't do online gaming, and i didn't have a daily bandwidth limit, there is however always going to be a monthly one, and it is usually set at 5 gb at the cheapest package… 10 gb is a joke in of itself if you want to watch netflix, or if you purchase games off of steam, and yes, i have actually heard frontier communications try and charge some of its unlimited internet customers more money if they went over a certain number of bandwidth consumed, and no, this wasn't a part of their contract, it was just frontier communications wanting more money which they tried to get by inventing a new fee ex nihilo, which is reflected when they said that 5 gb is more than enough for a single month, which as i have already stated, is completely untrue.
naturally frontier communications will defend themselves by saying that they are bringing internet to people in out-of-the-way areas, and that we should be happy for what we get. this same logic of course can be applied to selling a bottle of water for $100 in the middle of death valley. yes… i understand that is in out-of-the-way area, but when you're charging prices like this, and you know that you're the only game in town, do not kid yourself by saying that you are not price gouging your customers. while there was actually a piece of legislation in west virginia that would have helped to curtail frontier's abuse of their customers, and limit their false advertising by making it impossible to call anything beneath 10 mb as broadband, nothing became of it since this would have hurt frontier, and since frontier communications has a number of politicians in its pocket, the bill of course never amounted to anything.
now, just because i live out in the boonies, does not mean i should be taking advantage of, and treated like i don't matter. also, in the year 2015, the internet is needed for a variety of reasons, not just social and entertainment, but also for education and business. i personally have thought of running my own online business to get off of being dependent on social security by doing remote desktop support, however when you have only 18 kb for the upload, that is clearly not going to happen. when you're basically delivering a substandard amount of performance and charging high dollar prices on a populace who has no other alternatives how then do you expect them to compete in modern day society? i remember one person complaining about how bad the internet was, and how it was adversely affecting his business, and the responce he was given was basically "tough." also the magic words "up to" should not be an excuse for frontier communications to not deliver at least mediocre service.
if you watch any frontier communications commercial it will usually advertise speeds up to 6 mbits, something that is so far from reality, that it should be considered outright lying. this would be like a used car salesman's saying that all cars are up to 75% off, and then not changing the prices on any of the vehicles. technically said used car salesman has not broken the law since 0% is up to 75%, however what the average customer would have expected, and the actual reality of the situation being having so little to do with one another, how can you sit there and tell me that the used car salesman is not taking advantage of the people that he should be serving? also, if frontier can get away with delivering 20 to 30 kb of service, when the max speed i should be getting is 1.3 mb, which in itself is a joke (this is no longer 1990, and if it were, then i probably wouldn't be writing this), then by all intents and purposes i want to have it in my contract that i have to pay frontier up to 100% of what i owe them, which is to say, i expect to have free service for life.
speaking of contracts frontier communications actually has it in their online contract that you cannot sue them, which of course, has all the hallmarks of the corrupt corporation. if corporations are above the law, then following the same logic, that means i should open my own hotel, and when my guests are out of their rooms, go in and loot everything of value. i might as well do this, because if you read the fine print, it says that you, as a guest, cannot sue the owner of the hotel for any reason whatsoever, so whatever immoral crime i may commit is perfectly legal in the eyes of the law. if one follows that logic then how is this any different than hiring, for example, a contract killer? they got a contract don't they, so everything must be legal, right? even so frontier communications stipulation that you cannot sue them has shaky ground, given that not only is the clause online, but no written confirmation was ever given.
still, as bad as three years of 1200 ms latency was, in october 2014, things did improve, however it was unlikely that it was due to frontier communications, and more to do with the class action lawsuit that was filed in the state of west virginia. everything did run fine for a while until 8/1/15 when i started to experience about 46% packet loss whenever i ran a 50 ping ping test. i did of course make a phone call and report what was going on, however on 8/3/15, that's when the internet quit working altogether, and would remain off for the next three weeks.
the good news however is that the second internet line was able to connect to the internet again on 8/6/15, but connecting to the router was so bad, that i frequently had to restart the device just to be able to access the routers firmware, an issue that has more to do with the router than it is with the internet, and to this day, frontier has yet to send out a new router to fix the problem. as for the main internet line it stayed off with the dsl light in a constant blinking state, which means the internet light was never lit due to the router being unable to make a proper connection to the dsl line. a tech did come to the house later on to install service for a relative who is currently staying here, and while he was here, he did manage to fix the problem a little…the dsl light would now turn solid, and the internet light did light up, but the internet light would now be red, which means that i still wouldn't be able to connect to the internet.
still as bad as not having one of your internet lines working, and having to make do on a flimsy 1.34 mb connection divided up amongst everyone in the household, this wouldn't have been bad enough on its own if it wasn't for the constant lies i was told during the following three weeks. what would happen is, every time i called, they would usually tell me to wait 24 or 48 hours, and that it would then be fixed which of course never happened. 24 to 48 hours would pass, i'd call and tell them that it was still out, and they would deliver the same spiel about waiting 24 to 48 hours in order for it to get it fixed.
this got so bad, that one day when they told me that someone would be out, i kept calling them every two hours and asking where they were, and every time i did their response was always the same… just keep waiting and they'll be there. of course nobody showed up, and when 5 o'clock did come, i was told, surprise surprise, to wait another 24 or 48 hrs. at about the third week i was told by one tech representative that i had been put in about three or four common cause tickets which meant that every time something was resolved, i just got placed into a new group ticket. naturally this meant that my internet still wasn't working, so it didn't really do me any good at all. i just kept calling and telling them that it didn't work, and they would just keep putting me in a new group ticket that, when fixed, wouldn't benefit me in the slightest.
speaking of useless help there were actually two technicians that stood out the most when it came to concerning this. one actually suggested that i go to the library to use the internet while it was down, which by itself wouldn't be so bad if it wasn't for the fact that the library is a 40 minute drive one way, and second, if i was just going to go somewhere else for my internet, then what would be the point in signing up for it through frontier communications? the second technician actually stated that, while waiting for someone to show up, that it was my responsibility to actually be there to let them in.
while, under normal circumstances, this would be obvious, seeing as how this was the middle of the second week i straight out told them that what they were doing was absurd. they had an all day ticket open each and every time they said they would "fix the internet", meaning that, for the average person, they would've already missed a week and a half of work so far by just waiting on frontier to show up, which as i have stated earlier never happened, so the idea of missing more work days for the average person would've basically meant they would not have a job to return to by the time frontier got done.
the only reason that the internet finally started working again was more out of luck than it was on anything that frontier communications did. what happened was, while talking to one tech support guy, he suggested sending a replacement router. this, being frontier, didn't go as smoothly as one would expect. when talking to another tech support rep they noticed that the package was still marked awaiting to be shipped out… i don't remember how many days went by, but it had to be at least half a week or so. still, when the package got here, i entered in all my login information, and to my surprise, the internet actually started to work again. as you can imagine i was experiencing a mixture of joy and lividness…how can a company be so incompetent that they keep placing someone into multiple common causes, when the only problem is their router, and on top of it, keep stringing the same person along for about three weeks, which is made even worse seeing as how i kept telling each tech rep that i talked to the number of days that it has been off (one technician, after finding out that it had been off for two weeks, actually whistled when he heard this) as well as what the other technicians have already done.
this gets even more impressive when, after speaking to a technician, they would actually tell me that a survey was being sent to my email…think about that for a second. how in the world am i supposed to respond to it when my internet doesn't even work? also, given the number of technicians that i talked to, just how many of these surveys do you think i have at this point? this actually reminds me of the time where i called the internet help desk, and one of the things the person told me was that i was currently on ticket 100…that was about half a year or so ago as of submitting this, and i currently have no idea what the current number is.
the bottom line, however, is that it is safe to say that frontier communications is well aware of my complaints, especially when i have asked the tech reps, during moments of frustration, to look at my past complaints lodged and have them tell me if they noticed a pattern concerning the nature of my calls? speaking of which, even as i write this, two weeks after just having my internet restored, it is down yet again due to high packet loss. i ran a ping test on monday, and got 46% packet lost at 50 packets sent, so i called tech support and they said to wait till friday for someone to show up. when i asked them why i had to wait that long they said that was because they were overbooked as it was.
well i waited till wednesday, called and asked if they could make it on thursday, and they said they could. thursday, of course, came and went without anyone showing up, but i didn't worry too much about it because they would be here on friday. well friday came, and at about 1:30 i called and asked when they would be here, because i was wondering if i might have missed them, and i was told that three calls have been made that kept pushing back the appointment. the first call pushed it back to the 11th, the second pushed it back to the 14th, and the third pushed it back to the 17th.
also, as if this wasn't bad enough, things got even worse on 9/12/15 when the internet went out entirely, so i called frontier, and i learned that it was a group cause, and to wait until 9/15/15 for it to be fixed. by the time the date arrived for them to have the job done, as one can already guess where this is going, nothing was done, and to make matters worse, they said that no information had been entered as to what was causing the problem, so as far as i know this could just as well mean that the repair crew just sat around for four days doing nothing. how in the world do you take four days to do a job, and have nothing to report? the only good bit of news is that on 9/16/15 the internet finally started to work again, so it took a day longer than expected, but seeing as how this is frontier, i suppose even a day late is a step in the right direction. the only issue is that, while the internet works, it still runs at about 500-600 ms, and the internet speed has dropped to about 65 kb, so i'm right back to paying full price for less than half of the service i should be recieving.
still, other than experiencing a month of outage in a two month period, and experincing major slowdowns to the network, frontier has made the claim that they are working on fixing the problem which is in of itself most likely a lie, because this wouldn't be the first time or the last that i have been lied to by frontier. i have, of course, during momments of particularly poor service, been told by a tech that they are upgrading the network, which is why service happened to be bad at this time. even if i didn't have a relative who worked for frontier communications beforehand tell me right up that was a bald-faced lie, and that was the line they were told to feed customers who called when complaining about service, i could have figured out as much on my own despite having aspergers. through past experience, lying and taking advantage of their customers who have no other alternatives or options is all par for the course when it comes to dealing with frontier communications ever continuing dedication towards customer service, so here i am stuck with a service that seems to flip flop between varying greatly, to not working at all. to prove how bad network service is here are some ping test i took on 9/10/15 at 1:06 pm in an attempt to measure network performance.

packets: sent = 50, received = 29, lost = 21 (42% loss),
approximate round trip times in milli-seconds:
minimum = 36ms, maximum = 49ms, average = 37ms

as you can see the latency isn't an issue here...it's the packet loss. right now, for me, this means that the internet has essentially ground to a halt, and is completely unusable. during the night, at 2:00 in the morning, i get full speed (140 kb) without a single problem. to further illustrate what is wrong with the current service i am recieving, here is another ping test done the same day, just eight hours apart on 9/10/15 at 9:32 pm.

packets: sent = 50, received = 46, lost = 4 (8% loss),
approximate round trip times in milli-seconds:
minimum = 573ms, maximum = 842ms, average = 766ms

this time around what is happening is that i have gone from one extreme to the other in less than 12 hours. while packet lost is still an issue at 8%, and of course is going to cause further degradation of service, the more pressing issue is that the latency is more than half-way to the latency involved in using satellite internet. there is something seriously wrong here when a terrestrial ground based line has about half the latency as a signal that has to be sent from earth, to a satellite in outer space, and then sent back down to earth. terrestrially the latency should be around 150-200 ms with it being no higher than 250 ms or so for average network dependability...350 ms, while a high number for a land based line, should be considered the outer fringes of what is or is not acceptable as even around this point that is when degradation to performance starts to take effect.
even with outdated equipment, and slow internet speed, if frontier communications would at the very least get there latency under proper control, most of their problems would have been eliminated at that point. keep in mind… frontier's biggest problem at this point isn't speed… that's its second biggest problem. it's first biggest problem is that even what subpar service they do provide is essentially rendered useless when you can only take advantage of half the quality of service you're supposed to be receiving during normal waking hours.
this means that i am not paying $36 a month for 140 kb of service on two lines, and that i am instead paying $36 a month for 70 kb of service on two lines. while one can sit and say that this is more than enough for browsing websites, and sending email, this is however completely unreasonable if you're trying to stream any content from netflix, trying to play an online game (due to high latency), or trying to download digital goods such as movies, video games, and some software. in short this means that in order to use a service that i am paying for, i have to be up all night long like some kind of vampire in order to get at lease mediocre service, and yes, i am being generous when i call what frontier communications is doing "service."
to make matters worse, even though i have two internet lines into my house, i cannot however bridge those two connections. if i could, however, this would mean that i could theoretically get the full benefit of a single line of service, but the question is, even if this were possible, do you really want to be paying for an extra internet line just to be getting the kind of service you should be receiving any way from the first one? this question is of course rhetorical, and further helps to highlight the point that, when frontier communications is your isp, expect continuing lesser degrees of service, while being expected to pay extra for it. nowhere outside of an s&m club would people actually expect it to be standard practice to mistreat and take advantage of their customers, and still remain in business
the only good thing i can say at this point is that, when my subscription to world of warcraft expired thanks to the three week outage i had, i didn't bother to renew it. i figured why bother when, a week before the constant high packet loss hits, i kept getting about 700-800 ms of latency with the average speed being around 70 kb...exactly half of the speed of what the current plan that i am paying for, internet max, is capable of providing, and as established beforehand, even at full speed 140 kb is a joke in this day and age which is why the subscription to netflix my family currently has is a waste of money, and why they are using an antenna instead, so as to get some reliable service for once. the only good news so far is that the internet has only been bad during the weekends, and during evenings for the weekdays, but knowing frontier, i can expect things to worsen to the point where it will be back at the 20-30 kb range 24/7, and by which point i will still be paying $36 a month for service all because those two magic words, "up to," are in frontier communications's contract which has them fully covered even if, as is the case with a few customers, their speedtests are delivering speeds that are slightly above or below dialup.
i can understand that a company has to make a profit, but when a company's practices are this exploitative, and frontier has shown every intent and desire to keep price gouging its customers by continuing to stress an already overtaxed system that was put in place sometime during the 90s, and yet still keeps insisting that they are just not enough people in the area to make improvements...something this bad and wrong has got to be fixed. frontier had no problems in improving their system after the class action lawsuit of october 2014 began to gain momentum, and yet, even after making improvements to their system, here it is starting to slow down again because, as i have already stated before, they are grabbing anyone they can so as to maximize as much profit as possible even though they already know that it will just bring further degradation in performance for everyone that is on it, and yet throughout this, as before, frontier will just continue to say there is not enough people on it to make upgrading worthwhile, or as a way to avoid giving a reason as to why, casually comment that they are no current plans for upgrades to be done in the area, and to just wait until such plans have been made...knowing frontier this will be done about the same time the carassius auratus, which is now a fish, grows legs.
the sad part of all of this is that, if frontier really had to, they could easily make improvements to their system that would benefit everyone on it, and actually justify the grant money that has been given to them by the state of west virginia, but as stated, why put any effort into doing that when, not only are you the only game in town, but also you can just do whatever you please because your contract is so draconian that there is nothing present to protect the people you are actively exploiting. you should not be forced to deal with congestion that is so bad that you are only getting 21.4% of your full internet speed, and yet are having to pay as if you were getting full service. going back to the bottled water analogy, this would be like selling a bottle of water for $100, and then slowly putting less and less water into the bottles, until your selling a bottle that is barely 20% full for $100… no matter how you look at it you just aren't getting what you are paying for even at these overinflated prices.
also, speaking of bad service, on numerous occasions i have had frontier tech support actually directed me to http://frontier.speedtest.com when conducting speed tests. i have, of course, pointed out that the results i would get from this site would be worthless, because frontier's speed tests are set up so that there are fewer devices in the way between points a and b, and so it would be useless for real world testing. on numerous occasions i have ran a ping test where the latency is always higher when i run it from the command prompt then it is from when i run it from frontier's website. for example: if i am getting 600 ms of latency when i run it from the command prompt i will instead get about 350 ms of latency when i run it from frontier's speed test website. i have explained to frontier's tech representative numerous times that running a speed test from their website would be no different than having a test done by the manufacturers of an suv saying that their vehicles get 30 miles per gallon, and then in the footnotes, says that this is only true as long as you are going downhill, with your foot off the accelerator, and are about to fall off a cliff. i have made more than one tech laugh at this analogy, and in fact have even gone as far to have one tech agree with everything i was saying, and had him tell me that is the very reason why he doesn't use the site frontier uses for speedtesting.
frontier knows that their speed test are unrealistic, unreliable, and has more presence in theory than in reality if one wanted to be in outright denial about frontier being corrupt, and yet i have still heard frontier dismiss customers complaints about their slow internet speed, saying that these cases were only self-reported by people who are experiencing problems... as opposed to what? people who aren't having any problems at all? why would someone run a speed test in the first place if there wasn't something wrong? this makes about as much sense as saying that the only people who complains about roof repair are those who are currently experiencing a leaky roof, and as a result, these people should be ignored and nothing should be done in order to fix the problem they are having.
worse yet, from first-hand experience, i can already tell you that frontier has no qualms about preying on the ignorant. i remember when being offered internet security, identity protection, and backup services by frontier, all of which i later found out to be worthless services that didn't do what you imagined. internet security was a joke due to the fact they charge you $10 a month for internet security something that you could've gotten yourself for about $50 a year. as for their identity protection, their definition of protection is to inform you that someone has stolen your identity, and then say good luck in fixing it, and then going to hang up the phone. for a few dollars less you can get identity protection from someone else, and on top of it, they will actually do something about the problem, instead of just informing you that a problem exists. as for their backup services, given how corrupt and greedy this corporation is, does anyone really want to take a chance in backing their stuff up with these people? also, even if you were foolhardy enough to trust them, how long do you think it would take in order to back everything up of importance on your computer?
we're talking about 18 kb at best here…most family photos that people take are at least 2.5 mb in size, meaning if you were to upload just one picture, it would take about two minutes and twenty seconds, and of course because most people are going to be uploading about 100 or so photos of their most recent vacation to disney world, the beach, grandma's house, etc., uploading all that is going to take a while. now, of course, to reduce file size people can compress/resize their images, but how many people do you think are tech savvy enough to do that? if someone is technologically illiterate enough to not know that they can get a years worth of internet security for about $50, call me jaded if you want, but i seriously do not see this person being smart enough to compress or resize anything.
with everything i just said, i haven't much else to go on, except to say that if you are not convinced at this point that frontier communications is the worst company there is to do business with, then i just don't know what to tell you. the only thing i want this company to do as of now is to actually start delivering the service that i am paying for, and to bring my internet speed back up to 240 kb, but since this is frontier were talking about, i'll stick with getting the latency down to at least 250 ms as for right now…you know…baby steps. beyond that, since i'm heavily dependent on social security, and the internet is being used to fill a lot of needs on the cheap as far as communication, entertainment, and news is concern, i'll be happy to settle instead for frontier footing the entire bill required to buy a new house, and then settling the relocation costs required to get me and my family to a state that has better internet service. since this will never happen for obvious reasons that just leaves the first choice of frontier actually improving their quality of service or lack thereof for the betterment of people living in what can easily be considered as the digital dark ages.
there has actually been newly formed countries that have had better internet than west virginia. in a first world nation we should not be having third or fourth world technology that is actually required by the masses to perform their job, conduct their businesses, or to live their lives. frontier communications is a sick company that is actively profiteering from its customers who have no real alternative, or legal resource to turn to. to allow such a group of people to do this in this day and age should not only be unthinkable, but also unconstitutional.
the laws and rules of the land exist for one reason and one reason alone: to help and protect the people that it governs over. if, however, a law exists that does more harm than good, then that law needs to be changed, amended, or completely abolished. frontier communications has been taking advantage of loopholes in the laws to continue to take advantage of its clients that have little if any legal recourse. these laws need to be changed to adapt to the times, and to stop frontier communications from taking advantage of its customers. please help west virginia actually move up in the world, because it is without exaggeration when i say, that as far as technology is concerned, west virginia actually ranked dead last when it comes to their internet service… please help us do something about it.

 – About 2 months ago.

i do not live in waterville, mn - i live in belle
plaine, mn. and i'm certain that i'm not the only one hating their internet service here. needed to clarify as i just left the last...

i do not live in waterville, mn - i live in belle
plaine, mn. and i'm certain that i'm not the only one hating their internet service here. needed to clarify as i just left the last post. (fyi: posting this through the data on my cell phone because my internet sucks a$$).

 – About 2 months ago.

nothing on this earth makes me more angrier than frontier communications incompetent tech support and awful customer service! i have spent hours upon hours of time on the phone with them. our wifi...

nothing on this earth makes me more angrier than frontier communications incompetent tech support and awful customer service! i have spent hours upon hours of time on the phone with them. our wifi goes in and out constantly all day and all night. $49.99 for internet only in my area for this craptastic service. they honestly need to go out of business so that another provider can provide decent internet service to my area. jerks.

 – About 2 months ago.

sarasota, fl had verizon fios for years with no issues. frontier took over and have half the speed, intermittent total loss of service. i hate frontier and am looking for options....

sarasota, fl had verizon fios for years with no issues. frontier took over and have half the speed, intermittent total loss of service. i hate frontier and am looking for options.

 – About 2 months ago.

frontier has the absolute worst customer serviced on the planet, and probably the galaxy....

frontier has the absolute worst customer serviced on the planet, and probably the galaxy.

 – About 2 months ago.

tell me this: with the endless amount of complaining we do about frontier...all over north america... how are we going to get them to a. listen; b. fix the problem; or c. shut down their company...

tell me this: with the endless amount of complaining we do about frontier...all over north america... how are we going to get them to a. listen; b. fix the problem; or c. shut down their company completely? in our rural wv county, frontier also took over old verizon equipment and lines. some places are fast. some places are absolutely at sub dial-up speeds. people in our county seat complain that speeds are "soooo slow," yet when i've connected to their wifi, it's blazing fast compared to where we live. it took 48 seconds to load a simple website this morning at my house. i loaded the same website in less than ten seconds just three miles down the road on a different frontier loop. and those people complain that it's slow? geez! at 3 am, it's not any better. do we all shut off our internet at home and wait it out...boycott frontier? people in our area have constantly called only to get shoddy customer service. we believe their csrs are trained to be jerks when they see our accounts come up. we have submitted a petition, asking for them to help us get new equipment. they tell us they just cannot afford it. but we all know that the deepest, most remote hollows in our county have gotten brand new equipment, and households are able to connect 3-4 devices with super fast speeds any time of the day with no problems. we have gone to the attorney general and every public commission, state and federal, that we can think of and nothing has been done. our speeds have actually slowed down, almost like someone at frontier is making us "pay" for our complaints against them. we are business owners, students, and internet enthusiasts who just want efficient service. i forgi t how fast internet can be, especially when i went out of town and was able to load the birthday section on facebook or watch a short video or a newscast with no delay. i was astounded. why is this such a fight? when did we the people lose ground on wanting great service?

 – About 2 months ago.

frontier has the worst service ever; spotty signal and clueless customer service. i've spent many hours correcting billing errors and trying to get help with the terrible signal issues. do not use...

frontier has the worst service ever; spotty signal and clueless customer service. i've spent many hours correcting billing errors and trying to get help with the terrible signal issues. do not use frontier!

 – About 2 months ago.

i was quoted a rate of $120 if i bundled phone, internet and tv. we already had phone and internet with frontier. cancelled directv based on expectations we would save $60 a month by switching.

i was quoted a rate of $120 if i bundled phone, internet and tv. we already had phone and internet with frontier. cancelled directv based on expectations we would save $60 a month by switching.

surprise! first bill shows up for $180! when ifinallygot through to question the difference, i was told the lower rate only applied to new customers and since i already was a frontier customer, i was not eligible. they knew i was an existing customer when they gave me the quote!

directv offered me a substantial discount to come back, so i cancelled vantage tv. new bill shows up from frontier and i am hit with a $95 early termination fee. not mentioned when i cancelled vantage tv. i would not have cancelled if they had honored the quoted price.

in contrast, the new directv bill was for exactly what was quoted. we received several followup calls to ensure we were happy with the technician and pleased with the quality of the service. and i just received a followup survey today from directv. from frontier, nothing. unbelievable.

 – About 2 months ago.

totally if%@kin incompetent
...

totally if%@kin incompetent

 – About 2 months ago.

never trust the retention dept! start streaming!! retention dept lied about services i was going to get gave me a confirmation number called in when my bill came in $25 more a month was told to bad...

never trust the retention dept! start streaming!! retention dept lied about services i was going to get gave me a confirmation number called in when my bill came in $25 more a month was told to bad she shouldn't have told you that. she could give me $10 off on my bill. i'm in the process of dropping frontier competely and streaming it will save me $85 a month. everyone needs to go to streaming and show these companies we have alternatives at a much lower price. i can get all the channels i love for $35 a month...

 – About 2 months ago.

hardly a day goes by without being interrupted at least two or three times - - at least they're consistent - frontier still sux ...

hardly a day goes by without being interrupted at least two or three times - - at least they're consistent - frontier still sux

 – About 2 months ago.

since oct. 5, 2012 i have not had one day of enjoyment of life, nor has my family!to the day since i was wrongfully terminated by frontier communications. even after a tribunal (3 judges)of the des;...

since oct. 5, 2012 i have not had one day of enjoyment of life, nor has my family!to the day since i was wrongfully terminated by frontier communications. even after a tribunal (3 judges)of the des; ruled on 12-14-2012 found in favor of claimant. they noted "the tribunal finds the claimant credible" ( i defended myself too ) and said, the employer (frontier communications tom g.of hr) and witnesses(a lying co-worker) "claim was inconsistent", "overly vague", "unsupported by any facts" and "insufficient". des tribunal said: let the record show the employer discharged the claimant for reasons which have not been sufficiently substantiated to establish misconduct and concludes that the claimant was discharged, but not for willful or negligent misconduct. next is union arbitration set for 1-24-13 ( union lawyer defending me this time ) to get back to work, all back pay ( over 24k+ ) and to be made whole which is going to take a lot ! eeoc filed and civil suites are being filed on each involved. oh, and i'm writing a book about this story as it's sooo unbelievable the treatment i've had to endear and slander of reputation, disrespected in front of coworkers, a total disregard of union rules and civil rights, my confidence in company's way of doing business, defamation of character and discriminated. also retaliated by appeal against unemployment (they lost) and tried to not allow arbitration with union. also broken union agreements by skirting bylaws and put myself in a reporting class alone no one else has ever been done this to. read how it all begin and still going to date.
frontier americas 3rd worst employer “my true story”
help us in our plight by buying a copy. waiting for liver transplant as wife developed last stages of nash. we both have filed for ssdi, i having nerve and spinal disabilities that frontier fired for having a disability. the human resource manager and dist supervisors were always starting meeting topic's off in question. why don't you go on disabilities. why don't you file for disabilities if you claim to have a disability. what disabilities do you have, (like i go around waving a disabilities flag or something?) they make me sick.
read my book please!!!!!!!!!!!!!

 – About 2 months ago.

never in my entire life have i dealt with a worse, more incompetent company than frontier. biggest sack of sh!t liars on the face of the earth. some bastard there promised me a less expensive...

never in my entire life have i dealt with a worse, more incompetent company than frontier. biggest sack of sh!t liars on the face of the earth. some bastard there promised me a less expensive monthly plan which was a complete lie. my internet was down 7 days because of it. the pos should have fired. dealing with any one of those ass clowns on the phone is an absolute nightmare..............

 – About 2 months ago.

since taking over for verizon fios, service has been down hill. on day one internet was down most of the day. since then, bill keeps going up with unexplained charges. decided to downsize as value...

since taking over for verizon fios, service has been down hill. on day one internet was down most of the day. since then, bill keeps going up with unexplained charges. decided to downsize as value not worth what we were paying so asked for a lesser package. the phone call to get lesser package took forever. finally, on the day that reduced tv package took effect our land line went dead. we keep a land line because of spotty cell phone coverage.... a week later we still have no land line and calls to customer service are either dropped by cell tower requiring us to call and start over, or we spend hours in our cars next to a cell tower trying to get issue resolved. the company is worthless.

 – About 2 months ago.

i have been without internet for almost 2 weeks now and i don't think frontier is going to change anything to fix that. they sent a technician who knocked twice then ran away without leaving a...

i have been without internet for almost 2 weeks now and i don't think frontier is going to change anything to fix that. they sent a technician who knocked twice then ran away without leaving a business card. now i may have to wait a whole other week to get someone to come back. i spent nearly 2 hours on the phone, mostly on hold (probably many other unsatisfied customers). i thought comcast was the worst but frontier definitely takes that title. f%@k frontier and f%@k all the dumbass employees there that can't do their job!!!

 – About 3 months ago.

f%@k frontier !!!!! rude !!! rude !!! no customer service!!! had frontier for over 1 month still doesnt work!!! now they bill me almost 100.00 dollars!! i scheduled payment for ...

f%@k frontier !!!!! rude !!! rude !!! no customer service!!! had frontier for over 1 month still doesnt work!!! now they bill me almost 100.00 dollars!! i scheduled payment for 2099 hope they rot in helll!!!!

 – About 3 months ago.

missing the cfp game!!!!1 no authenication service ...

missing the cfp game!!!!1 no authenication service

 – About 3 months ago.

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!...

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!

 – About 3 months ago.

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!...

a network error occured when communicating with the provider's authorization service!!!!


this error sucks!!!! please fix!!!!!!!

 – About 3 months ago.

can't watch the national championship via epsn thanks to frontier. verizon authentication servers are up and running but frontier communications can't get their act together for something as...

can't watch the national championship via epsn thanks to frontier. verizon authentication servers are up and running but frontier communications can't get their act together for something as simple as a sign on. inexcusable in this day and age.

 – About 3 months ago.

all local tv channels freezing. unwatchable. technical desk useless. slowest internet in the universe, and for this crappy service i am paying $182 per month. it's daylight robbery. at least dick...

all local tv channels freezing. unwatchable. technical desk useless. slowest internet in the universe, and for this crappy service i am paying $182 per month. it's daylight robbery. at least dick turpin wore a mask. will be dumping frontier as soon as the next billing cycle comes around.

 – About 3 months ago.

missing national championship. not too disappointed because i am happy i have time to watch tv while i'm working. have a sweet projector with me.... oh wait frontiers streaming service...

missing national championship. not too disappointed because i am happy i have time to watch tv while i'm working. have a sweet projector with me.... oh wait frontiers streaming service authenticater is f%@ked up so i cant watch a single chanel. spent 4 hours troubleshooting my apple tv and internet before i came to terms with the fact frontier just sucks ass and it's their fault. thanks for the wasted night, hope your sloppy ass company burns to the ground.

 – About 3 months ago.

can't watch alabama - clemson championship game on my ipad because frontier communications authorization server is not responding. spent 10+ hours last week on phone with fc customer service and...

can't watch alabama - clemson championship game on my ipad because frontier communications authorization server is not responding. spent 10+ hours last week on phone with fc customer service and tech support to resolve tv service issues. since fc acquired verison fios several moths back, i've had nothing but head aches. definitely time to move on. first time i have ever posted a negative review (usually wouldn't waste my time), but as fc's service is so blatantly bad that someone was inspired to build a website dedicated to giving customers a forum to voice their complaints, though i'd chime in. hope frontier is listening. hope the company goes belly up fast.

 – About 3 months ago.

frontier is horrible. ...

frontier is horrible.

 – About 3 months ago.

it's so nice when i pay for their services and then anytime i try to use a app or some kind of technology related to them it never f%@king works ...

it's so nice when i pay for their services and then anytime i try to use a app or some kind of technology related to them it never f%@king works

 – About 3 months ago.

currently on hold with this shitty company. i've been waiting for two weeks to get service installed in my new home and the date it was due no one came to my home. they had the wrong address and...

currently on hold with this shitty company. i've been waiting for two weeks to get service installed in my new home and the date it was due no one came to my home. they had the wrong address and phone number, meanwhile they ask you for your updated information. i'm cancelling the service and i do not recommend anyone using them. i've been on hold with multiple people since the 01/05/17 and no one can come out to fix the problem. horrible horrible horrible.

 – About 3 months ago.

omg they cannot access my account by looking up my name, address, phone number, zip code even my social #. what a bunch of crap? i have to know my account number, who they hell knows their account...

omg they cannot access my account by looking up my name, address, phone number, zip code even my social #. what a bunch of crap? i have to know my account number, who they hell knows their account number.

just calling to tell them my service sucks cause the internet freezes every 2 to 7 minutes for anywhere from 40 seconds to 2 and half minutes.

 – About 3 months ago.

where are all the people who answer the fuc&ing phone? on hold for 20 minutes then scheduled a call back. when i answered after 2 rings they hung up! cant access my account online because it says my...

where are all the people who answer the fuc&ing phone? on hold for 20 minutes then scheduled a call back. when i answered after 2 rings they hung up! cant access my account online because it says my email address doesn't exist so then i try and use it to set up an account and they say it's already in use and linked to an account! wtf!!!!

 – About 3 months ago.

omg i hate this company. we used to have verizon fios long ago and it was great. switched to comcast and figured i would try frontier again. quoted $124/mo on the phone. first bill over $400 (granted...

omg i hate this company. we used to have verizon fios long ago and it was great. switched to comcast and figured i would try frontier again. quoted $124/mo on the phone. first bill over $400 (granted month and a half). corrected the fraudulent charges and got it to about $220/mo. then next bill came back just like the first one. repeat and still ongoing. promised $400 amazon gift card and never came. i reached out since they didn't said i didn't meet the criteria because the billing changed. i told them it was their error and they said i am hosed. service sucked. caller id, caller f'ing id never worked on our phones. channels cancelled. gave us an old and used cable box. said hbo was half off but half off means $16.99 to them. this company is fraudlent and the devil. cancelling tonight and going back to comcast. ugh.

 – About 3 months ago.

we have had fios for ove 8 years and had no issues unti frontier took over. our lines have been up and down for the last 3 weeks and we have spent countless hours on the phone with them. all they...

we have had fios for ove 8 years and had no issues unti frontier took over. our lines have been up and down for the last 3 weeks and we have spent countless hours on the phone with them. all they do is tell you to unplug everthing and reboot it. they finally sent a service person and he got it up for a little while and it went down again. this is so frustrating, considering going back to charter/spectrum at this point, really old slow technology but maybe it will work

 – About 3 months ago.

after frontier took over verizon fios, they cut half the numbers of the channel that i usually watched and charge me more. stop by their retail store, no help there. call customer service, the lady...

after frontier took over verizon fios, they cut half the numbers of the channel that i usually watched and charge me more. stop by their retail store, no help there. call customer service, the lady in billing seemed nice and trying to help. then transferred to technical support, on hold for half an hour. nobody answered. give up.

 – About 3 months ago.

internet keeps going down. i am a remote worker and this is a pita. this is the worst company ever! i wish verizon had never told us out to this joke of a company. we are so unlucky to have this as...

internet keeps going down. i am a remote worker and this is a pita. this is the worst company ever! i wish verizon had never told us out to this joke of a company. we are so unlucky to have this as the most marginally better choice from a couple of really crummy internet providers. verizon 305

 – About 3 months ago.

i love how much internet stops working every morning around 9 am ct (keller, tx). i work from home and this is very frustrating. i'm waiting on hold with these people now (28 minutes and...

i love how much internet stops working every morning around 9 am ct (keller, tx). i work from home and this is very frustrating. i'm waiting on hold with these people now (28 minutes and counting) so i can cancel phone and cable. keeping only internet until i can find a replacement. we've had it with high prices of tv and phone. no use for phone except to field telemarketer calls and tv we can live without since we have netflix and hulu. we will make due. frontier sucks

 – About 3 months ago.

service extremely slow and erratic for at least the past week in coleman tx...

service extremely slow and erratic for at least the past week in coleman tx

 – About 3 months ago.

they took over my account from veriizon and dropped hbo without even bothering to inform me and didn't drop a $ of a fee for doing so. trying to find out about renewal now and have been on gold...

they took over my account from veriizon and dropped hbo without even bothering to inform me and didn't drop a $ of a fee for doing so. trying to find out about renewal now and have been on gold for 40+ minutes. can't wait for an alternative in my city. losers!!!!!

 – About 3 months ago.

geo location is incorrect, previous post is regarding frontier in long beach, ca...

geo location is incorrect, previous post is regarding frontier in long beach, ca

 – About 3 months ago.

my service works great, subscribed at 100/100 and getting above that most of the time....

however

i signed up and the salesman told me about their wifi router and that i...

my service works great, subscribed at 100/100 and getting above that most of the time....

however

i signed up and the salesman told me about their wifi router and that i could lease it from them or buy it outright for $150. he also told me i could just buy their recommended device on amazon for $90 instead.

the installer also mentioned a router and agreed i would be better served by my existing gigabit cisco router and don't need theirs and the $10 was a a rip-off.

sounds good but.. i am being charged $10/mo for equipment i never received. the billing department says it is required and they can not remove the charge. when i asked to escalate my concern, they gave me a link to "office of president"

who the hell pays $240 for an $80 router that is worse than my existing equipment? (and then it still belongs to them after its been paid for three times over!?)

i am giving them one week to get a response through "office of the president" then it is directly being reported to cpuc, fcc, ftc and any other acronym that can help me or make their lives suck. love to go in on a class action, i am being charged for equipment that was never delivered to me, any lawyers in the house?

worst case scenario i will underpay by the $10 a month and then dispute with collections and credit reporting agencies. i am keeping transcript of every interaction from day one, please do the same. ask for employee id, they have to provide it and it could be useful in litigation.

also, please don't abuse the employees. these are clock punchers that would probably be fired for helping you. so sad.

 – About 3 months ago.

frontier is a joke! here in ct, they bought the network from at&t in 2014, and the service has gone down hill since! their techs don't even know what to do when they come out!!! customer...

frontier is a joke! here in ct, they bought the network from at&t in 2014, and the service has gone down hill since! their techs don't even know what to do when they come out!!! customer service????? if that's what they call it, hmmmmm it must mean " too bad" in another language.

 – About 3 months ago.

bellflower, ca - frontier charges erroneous fees, takes more than an hour on hold to reach a customer service rep just to be told there is nothing they can do to waive the additional fees. i am in a...

bellflower, ca - frontier charges erroneous fees, takes more than an hour on hold to reach a customer service rep just to be told there is nothing they can do to waive the additional fees. i am in a contract that is supposed to guarantee the rate of our plan, however they can add bs fees without prior notice and expect you to pay the increased bill because you are in a contract and cannot cancel the service without paying additional cancellation fees.
there has to be a class act law suit soon against this provider. we are being monopolized into having to use certain providers based on the coverage area and this should be illegal. frontier communications e-mail address given on the monthly statement is a lie and not valid! this company is very deceiving, dishonest, crooked, and overall a horrible company!!!!

 – About 3 months ago.

my dsl through frontier has gone done to .53mps for the last 3 weeks. they said they would send out a man but twice i waited for them and they never showed. i have been trying to contact their...

my dsl through frontier has gone done to .53mps for the last 3 weeks. they said they would send out a man but twice i waited for them and they never showed. i have been trying to contact their customer service and each time they put me on hold and the the system hangs up on me.
something needs to be done.
why is europe so far ahead of us technologically? greed and incompetence.

 – About 3 months ago.

they told me i could save 20 a month by up grading my plan. they then hit me with two $200 cancellation charges. i called 2 weeks before my auto payment went threw and they told me they would did it...

they told me i could save 20 a month by up grading my plan. they then hit me with two $200 cancellation charges. i called 2 weeks before my auto payment went threw and they told me they would did it and it would still be on my bill but not to worry about it. $400 in charges and 10 over draft charges from my bank. called them up and they told me they would mail me a check for everything i was charged. i asked if they could do a card refund and was told that's not how they do it. 5 days later no check. called again they never sent the check. 5 more days no check. that time i called and they told me they dont send checks anymore, they credit the card used. checked the amount and they game me the 400 back, but the 300 in over draft fees they put towards my bills. i pre paid 6 months for their mess up. i hate frontier. no other choice where i live,

 – About 3 months ago.

i can not believe the cable company frontier. i got their services few months ago, and it has been a nightmare. they say they have the fastest internet service, that's not true their wifi...

i can not believe the cable company frontier. i got their services few months ago, and it has been a nightmare. they say they have the fastest internet service, that's not true their wifi doesn't work in all the rooms. frontier gave me a set price on a bundle an it was not true. customer service tells me that i should see my next bill lower not true. i've sent several emails and no response from frontier. i stay on the phone up to 2 hours and they assure me they fix the problem not true. i've been lied over and over. i wouldn't recommend this nightmare to anyone.

 – About 3 months ago.

oh, i forgot to mention; email was down for over 3 hours today....

oh, i forgot to mention; email was down for over 3 hours today.

 – About 3 months ago.

they re-sent all emails from 12/22/16-1/5/17 twice today; a total of about 2,600 emails. that is a lot of emails, right?
i get about 100 junk pieces of email a day.

a while back i...

they re-sent all emails from 12/22/16-1/5/17 twice today; a total of about 2,600 emails. that is a lot of emails, right?
i get about 100 junk pieces of email a day.

a while back i stopped getting any email. i called frontier and they apparently removed all junk mail filtering on my account; now i get about 100 pieces of junk email a day; i get emails that are not even addressed to me. by contrast, i get all of my emails with very little junk mail on my gmail account, so apparently it is possible; frontier just can't be bothered.

 – About 3 months ago.

this is the worst internet provider in the world. i'm getting speeds of 2 mb down and 0.2 mb up. this is terrible. i actually have to switch to lte to upload most of my videos to youtube. well,...

this is the worst internet provider in the world. i'm getting speeds of 2 mb down and 0.2 mb up. this is terrible. i actually have to switch to lte to upload most of my videos to youtube. well, atleast i have t-mobile to help me upload my videos, cause this isp sucks.

 – About 3 months ago.

my previous comment is from thousand oaks, ca i don't know why it says im in ontario canada........

my previous comment is from thousand oaks, ca i don't know why it says im in ontario canada.....

 – About 3 months ago.

i had a live chat with frontier today about my bill being 25% higher than the month before. here is their justification...

[austin] the additional charges on your account are due to the...

i had a live chat with frontier today about my bill being 25% higher than the month before. here is their justification...

[austin] the additional charges on your account are due to the federal surcharges increasing by the government back in september so we had to back date the charges, and they did not notify us until this month of the change.

so, this huge telecommunications company doesn't even keep up to date on fed surcharges? and they don't even know how much they have been paying the feds until 3 months late? then they bill the "partial month charges" all at once so i get a surprise extra $65.00 bill to pay them? what a joke of a company.

 – About 3 months ago.

frontier wifi sucks! it is the worst thing ever!!! i'm a gamer, and i (try to) make youtube videos. but with my wifi dropping every 5 minutes, i can't even upload a video, or go online to...

frontier wifi sucks! it is the worst thing ever!!! i'm a gamer, and i (try to) make youtube videos. but with my wifi dropping every 5 minutes, i can't even upload a video, or go online to record one. i skype my friends everyday, but all i hear is: "h- di- ou?" (hi digi! how are you?) :/ it sucks, i told my mom for my birthday i would like to switch our provider.

if you had the choice to get frontier or no wifi at all
they're both the same.

 – About 3 months ago.

frontier took over verizon fios here in tampa and i have had nothing but grief and aggravation. i spoke to 15 people just to try and transfer service from one apartment to the next. they were only two...

frontier took over verizon fios here in tampa and i have had nothing but grief and aggravation. i spoke to 15 people just to try and transfer service from one apartment to the next. they were only two miles apart. i tried to set it up a month ahead of time. they completely dropped the ball. no one showed up for the appointment. and then they told me i would have to wait another month even though there is a guy out here in my apartment parking all the time sleeping in his van. no one actually tried to help. i had several people pretend to be managers or supervisors. they gave me fake names and extensions and never followed up. the most helpful individual was the cancellation lady in making sure the services got cancelled. but now i'm fight just to get a representative period. i just need to know when i will get the money back that they owe me. they took a payment right before my cancellation. so my account is just sitting with an overage and all the chat people continue to either close the chat while im still in queue or just plan f%@king degenerate unhelpful assholes as usual. it doesn't f%@king matter is everyone working there is us based. they might as well outsource it to india! having an american idiot doesn't make service any better. i've never yelled at so many people in my life. they are infuriating and should not be in business. they keep buying up this large metropolitan areas and don't have the resources to service them. take the f%@king big boy pants off and leave the work to the companies that know what they are funcking doing!

 – About 3 months ago.

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection...

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection for two weeks. since frontier bought verizon i have had nothing but problems. this is the worst company i have ever dealt with, please stay away!! save your money and your time. they have a bunch of dummies running their company who are all incompetent you'all never get your issues resolved with these jerks. they will tell you one thing and do something else entirely and then you'll be on hold with them for 1-2 hours. a waste of your time!!

 – About 3 months ago.

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection...

please stay away from this company. they will lie to keep your business and will raise your prices. customer service is the worst. the service is horrible i haven't had proper internet connection for two weeks. since frontier bought verizon i have had nothing but problems. this is the worst company i have ever dealt with, please stay away!! save your money and your time. they have a bunch of dummies running their company who are all incompetent you'all never get your issues resolved with these jerks. they will tell you one thing and do something else entirely and then you'll be on hold with them for 1-2 hours. a waste of your time!!

 – About 3 months ago.

internet always cut off randomly around midnight, router and everything else is ok beside the actual internet provider source. no one knows why and how to fix this and it started the first day...

internet always cut off randomly around midnight, router and everything else is ok beside the actual internet provider source. no one knows why and how to fix this and it started the first day frontier took over fios

 – About 3 months ago.

frontier communications has the worst customer service of any telecom i’ve ever worked with, by a landslide. their customer service has been beyond broken since they took over the west florida fios...

frontier communications has the worst customer service of any telecom i’ve ever worked with, by a landslide. their customer service has been beyond broken since they took over the west florida fios market on april 1, 2016. the performance of their network has also degraded since the takeover.

as an existing customer calling for any customer service scenarios (billing, service upgrades, etc.), i've never spoken to any human in under 15 minutes. i've typically had to talk to more than two people before i've been helped. calling for tech support, i have never spoken to a *useful* human in less than 40 minutes. i've also made multiple unsuccessful attempts at contacting frontier during this time, where i was transferred into a disconnect or transferred into an endless hold.

today when i called to see what i could do to lower my bill, i was of course met the same conundrum. that’s when i decided to call in as a *new* customer on a second line, while i was still waiting for customer service on the first. the new customer sales guy was on in under 2 minutes.

of course i asked about current rates for internet service, and he quoted me something at just over *half* the cost of what i was under contract with them for. and on top of that he offered a $400 amazon gift card. so then i asked the sales guy why he would want to sell a not-so-great product with horrible support, and i told him of my history with frontier. he responded “i’m sorry about that, but i work for a retail partner of frontier. i can give you my phone numbers for corporate if that would help.”

as a mostly happy, low maintenance customer of pretty much every isp / telco i’ve ever used, including verizon for many years while they built and managed fios, my mind is blown. how something so great could be ruined so quickly… great job for setting a new record, frontier!

 – About 3 months ago.

websites think i'm in canada, but i am in california! why did you sellout to these scumbags?!...

websites think i'm in canada, but i am in california! why did you sellout to these scumbags?!

 – About 3 months ago.

frontier is a complete joke!

i have been fighting with them monthly since may of 2016. they put charges on my bill that shouldn't be there, they keep charging after i have cancelled...

frontier is a complete joke!

i have been fighting with them monthly since may of 2016. they put charges on my bill that shouldn't be there, they keep charging after i have cancelled services, i can't get service techs to show up when i have made an appointment, i get extremely rude customer services reps a lot of times, and their prices aren't any better than what i was originally paying with verizon. my advice is to dump them. they're on the road to dissolving anyway.

 – About 3 months ago.

service interruptions are an every day event. every. single. day.
i pay $200 a month to have my phone, tv, & internet. i therefore expect it to work.
this never happened with at&t...

service interruptions are an every day event. every. single. day.
i pay $200 a month to have my phone, tv, & internet. i therefore expect it to work.
this never happened with at&t before frontier bought out the contracts.

don't give them your business.

 – About 3 months ago.

last spring the frontier internet at our business was out for a month. a month. on one of multiple occasions i spent on the phone for hours trying to resolve the problem, a customer service thingie...

last spring the frontier internet at our business was out for a month. a month. on one of multiple occasions i spent on the phone for hours trying to resolve the problem, a customer service thingie told me that i should be careful because the "situation was very dangerous." this was just the best of the 162,000 reasons/lies they gave me for the problem. and no, a service tech never showed up the entire month. funny thing, we were in the process of selling the business at the time. the new owners found another provider and we finally cancelled the non-existent service, which was about as easy as getting a gila monster to loosen its grip.

now, our very lame home internet, via of frontier as well, is out. has been for five days. this happened a week after i called to upgrade our serve from 3 mpg (! which was really 1.28 mpgs when i tested it) to a whopping 7 mpgs (which i was hoping might give us 3 mpgs?).

after a three hour hold--don't you just love their jaunty hold music!--i was told it was because "the port had been closed". after another hour on hold, this port was magically reopened. and if i would just restart my modem it would work fine. nope. when i asked why had the port--whatever that is--been closed, the customer service person said it might have accidentally been shut when i upgraded. i asked, "so does everyone lose service for several days when they upgrade? "oh, well, not for several days. but a couple of days," said the queen of bullshit. she also told me a tech would be out tomorrow with a new modem and will fix everything. ha. ha. ha.

i know people have nothing but bad things to say about time warner/spectrum cable, but it's our only other option, beside moving.

frontier is the only company that has ever motivated me to rant online, not once, but twice, despite the futility of it. it is one of the weirdest, creepiest, most deceptive companies in the world. may someone someday shut their port permanently.

 – About 3 months ago.

minneapolis mn - dec 20, changed from dishtv to vantage tv and upgraded internet connection. dec 28, no internet, no tv, hours on hold, no promise on when it will be fixed. reconnected dishtv (did not...

minneapolis mn - dec 20, changed from dishtv to vantage tv and upgraded internet connection. dec 28, no internet, no tv, hours on hold, no promise on when it will be fixed. reconnected dishtv (did not cancel, wanted to test frontier first) and discovered frontier technician took the smart card out of the dish dvr. read online reviews of frontier and started stop loss actions - cancelling frontier today.

 – About 3 months ago.

frontier's on demand service has sucked ever since it took over verizon customers in florida. still not better. much of the on demand programming is in sd in reduced-box format, many episodes of...

frontier's on demand service has sucked ever since it took over verizon customers in florida. still not better. much of the on demand programming is in sd in reduced-box format, many episodes of popular shows are missing, and the inability to fast forward through shows is a huge hassle, especially if you pause a program and it resets back to the beginning! i hate that i am paying the same for frontier service as i was paying for verizon but it's so much worse! what an abuse of customers.

 – About 3 months ago.

frontier communications = scams, lies, unfair business practices, billing overcharges, 0 customer service, forever wait on hold w/customer service, your personal time and frustrations mean nothing to...

frontier communications = scams, lies, unfair business practices, billing overcharges, 0 customer service, forever wait on hold w/customer service, your personal time and frustrations mean nothing to these losers! how anyone would use them for cable, internet or phone shocks me! nothing will change people unless you stand up for yourselves & boycott frontier communications!
no money from customers, no money to provide service. frontier will fold & file bankruptcy :)

 – About 3 months ago.

frontier is offering free installation, no annual contract, and up to a $400 amazon.com gift card to new customers!

what do loyal, continuing customers get? my rates raised, my services...

frontier is offering free installation, no annual contract, and up to a $400 amazon.com gift card to new customers!

what do loyal, continuing customers get? my rates raised, my services reduced, and "early termination fees" for a contract that i never signed! frontier says that i "agree" to their terms and conditions when i pay my bill. that's entrapment!

why is frontier allowed to do business so unethically?

 – About 3 months ago.

they gave notice... said unreasonable but have not cut bill - is that legal??...

they gave notice... said unreasonable but have not cut bill - is that legal??

 – About 3 months ago.

frontier has not lowered bill despite cutting local channels! how can they do that?...

frontier has not lowered bill despite cutting local channels! how can they do that?

 – About 3 months ago.

f%@k frontier they illegally put a hold on my account when i never signed up for one in the first place just because they purchased the lines under my home my home!!!! will not work a payment plan...

f%@k frontier they illegally put a hold on my account when i never signed up for one in the first place just because they purchased the lines under my home my home!!!! will not work a payment plan with me, and closed my account i didnt even know i had with them for six months. im going to sue.

 – About 3 months ago.

so, just checked my download speed. 1.37 mbps. i've been downloading gta v for about 6 hours now, and it's only at 64%. i also checked some review websites. their statistics show that frontier...

so, just checked my download speed. 1.37 mbps. i've been downloading gta v for about 6 hours now, and it's only at 64%. i also checked some review websites. their statistics show that frontier is ranked last in literally every category except the amount of states they offer service in, which was verizon. my parent's didn't really look into the service they were paying for i guess. i'm not going to let them keep paying $160/m for this bullshit.

 – About 3 months ago.

customer service rep was supposed to come on 3 different occasions to fix router....never showed up (and no phone call, email, anything). i've had to call their customer service each of those...

customer service rep was supposed to come on 3 different occasions to fix router....never showed up (and no phone call, email, anything). i've had to call their customer service each of those times, and all they do is apologize (and give me a new date).

i would love to file legal action, but i guess i just can't.

 – About 3 months ago.

this is the first time i have ever publicly vented about a company in my life. this is the worst experience i have ever had. we have 3 lines coming into our home and for over a month i have spent...

this is the first time i have ever publicly vented about a company in my life. this is the worst experience i have ever had. we have 3 lines coming into our home and for over a month i have spent hours on the phone with them with numerous issues and they make service appointments and don't show up. this company is a dinosaur that could care less about us the consumer.

 – About 3 months ago.

file a complaint with the fcc for repeated service interruptions and other unresolved issues. frontier will suddenly become very helpful. ...

file a complaint with the fcc for repeated service interruptions and other unresolved issues. frontier will suddenly become very helpful.

 – About 3 months ago.

frontier is actually a government/military project designed to control the larger portion of us home networking communications initiated by obama and hillary. this is why they use third party call...

frontier is actually a government/military project designed to control the larger portion of us home networking communications initiated by obama and hillary. this is why they use third party call centers for their customer service and this is why they don't really care about improving customer service. this is why they were able to assume migration of all verizon home accounts and their agenda is to be able to control a large portion of american's connection to the outside world as possible. this is also why congress is investigating them.

 – About 3 months ago.

frontier sucks!! worst service ever!! ...

frontier sucks!! worst service ever!!

 – About 3 months ago.

i hate frontier!!!! i am on my 4th dvr delivery, every time i get a replacement box they "don't seem to work". last night i spent another 97 minutes on the phone because they disconnected...

i hate frontier!!!! i am on my 4th dvr delivery, every time i get a replacement box they "don't seem to work". last night i spent another 97 minutes on the phone because they disconnected my service. they do not have an answer as to why. i did not have a past due balance in fact i had recently had a $144.00 credit. so i paid them another $200. thinking i have another credit turn on my tv. nope 24 to 48 hours will be restored. they tried to say it was a power outage nope, i checked that then they said it must be the line. really it was working fine until i was disconnected. i hate fronteir!! new years weekend, rainy and off work no tv because frontier sucks!!
i could go on about 5 other long phone calls and getting no where but why?? you suck frontier!!!

 – About 3 months ago.

i was a verizon customer for years when f took over. around september 2016 they reached out to me saying that my verizon terms (which they were honoring) were expiring and i needed to re-up with them...

i was a verizon customer for years when f took over. around september 2016 they reached out to me saying that my verizon terms (which they were honoring) were expiring and i needed to re-up with them to protect myself from pricing increases. they made me a sweet deal they never kept. promising a lower price than b4 and even threw in hbo free for 6 months. guess what, my bill went through the roof anyways as they never honored the price quote and started billing me double for hbo/showtime! i called and corrected the problem (or at least i thought i did) on two occassions since sept 2016 but the bills kept getting bigger for these double-priced premium channels and they even added a $9.99 security package on top of it. i never ordered any of these! they finally disconnected me yesterday because of my disputed balance. this is after the fact that on the 24th i paid a $64 fee to an agent in collections in order to "avoid disconnection" while my dispute was under review. collections didn't care, they just shrugged their shoulders and extorted another $106 out of me to get me back up. they said the only way my account can be reviewed is when it's out of the collections dept. otherwise the account is locked out for anyone in the billing department/customer service to review. so in essence, i had to pay to get customer service to continuing reviewing my dispute (sick bastards). still waiting now for reconnection. siting here on hold for over 1 hr waiting to hear. these rat thieves are doing this to so many other people besides me. it makes me sick to to my stomach to know there are less sophisticated people out there that are being victimized but have no clue how to fight. this shouldn't happen in america.

 – About 3 months ago.

i have too many service interruptions especially in the morning hours. i find their service people to be friendly, but their internet equipment to be subpar. i currently have no internet service...

i have too many service interruptions especially in the morning hours. i find their service people to be friendly, but their internet equipment to be subpar. i currently have no internet service 12/30/16 @ 09;00. as soon that i am back on line i will look for another service provider.

 – About 3 months ago.

i am watching the lakers game on tnt and the game is interrupted during play with native frontier ads we are at 4 and counting.

i asked for a service credit for a
3 day outage 2...

i am watching the lakers game on tnt and the game is interrupted during play with native frontier ads we are at 4 and counting.

i asked for a service credit for a
3 day outage 2 months ago and the vod issue.

 – About 3 months ago.

don't ya think there should be a class action suit????...

don't ya think there should be a class action suit????

 – About 3 months ago.

i have called frontier multiple times regarding why i have no internet. i got a different excuse every time. i got from them the last time that all i can get is 1 megabit period can't upgrade...

i have called frontier multiple times regarding why i have no internet. i got a different excuse every time. i got from them the last time that all i can get is 1 megabit period can't upgrade nothing. i did not have these problems with verizon same lines on the poles ect. can only check any thing online after 11pm and that sucks aswell. they are ripping there customers off. i pay for a service and not getting what i had before. i hate frontie!!!!! if i want internet i have to go to satellite and that price starts at $69 and up ridiculous.

 – About 3 months ago.

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train...

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train them at all. every time i call in to customer service they make a change to my account and totally screw it up. i made a change to my plan and was confirmed $129.95 per month. well after the change was made, the premium accounts were removed and i had to take two days off to have the cable boxed replaced twice and reprogrammed. also, when i received my bill for the change it was $342!! one day i lost a day of pay at work and they never showed up. total incompetence!!
the transition from verizon to frontier was a joke. they never communicated anything to me by either email for usps mail. i found out by googling it my mistake. then it took them 3 months to transition the system over.

 – About 3 months ago.

spent 6 hours today trying to troubleshoot internet connection running at top download speed of 2.8 mbps. tech support says only rated at 3 mbps and customer svc says "no you are paying for 6...

spent 6 hours today trying to troubleshoot internet connection running at top download speed of 2.8 mbps. tech support says only rated at 3 mbps and customer svc says "no you are paying for 6 mbps. " tech support says they can't issue a service ticket cause the line is in spec and customer service won't because it's a "tech problem." neither side talks to the other and leave it to the customer to act as go between for them.

 – About 3 months ago.

any word on a class action law suit for their billing practices?
...

any word on a class action law suit for their billing practices?

 – About 3 months ago.

shut up ray. you know what they did, stop defending them.

frontier caused a 5 day outage for a business because they "bounced the connection in an improper manner"....

shut up ray. you know what they did, stop defending them.

frontier caused a 5 day outage for a business because they "bounced the connection in an improper manner".

 – About 3 months ago.

i find frontier support extremely responsive and helpful. haters' gon' hate though...

i find frontier support extremely responsive and helpful. haters' gon' hate though

 – About 3 months ago.

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train...

frontier is the worst cable company i have ever dealt with! they suck!! the support people are horrible and stupid. they don't know anything and always screw up my account. they must not train them at all. every time i call in to customer service them make a change to my account and totally screw it up. i made a change to my plan and was confirmed $129.95 per month. well after the change was made, the premium accounts were removed and i had to take two days off to have the cable boxed replaced twice and reprogrammed. one day i lost a day of pay at work and they never showed up. total incompetence !!
the transition from verizon to frontier was a joke. they never communicated anything to me by either email for usps mail. i found out by googling it my mistake. then it took them 3 months to transition the system over.

 – About 3 months ago.

in an attempt to obtain actual upload and download speeds i stared with chat from the website, couldn't get an answer so i called, and was placed on hold three times two of which i was sent back...

in an attempt to obtain actual upload and download speeds i stared with chat from the website, couldn't get an answer so i called, and was placed on hold three times two of which i was sent back out to the auto attendant to start all over. customer service in american has be ruined by giants like frontier, comcast and at&t. i still have drirectv and before at&t bought them you could get someone on the phone in less than 30 seconds who was an american and could actually answer you question. now at&t moved the phone system to their horrible automated system full of rabbit holes and long waits. these mega-companies treat us like lab rats and only care about making money!

 – About 3 months ago.

frontier decides to piss off more customers! now just where does the stupidity end with this company?

frontier decides to piss off more customers! now just where does the stupidity end with this company?

http://seekingalpha.com/news/3231784-sinclair-broadcast-stations-likely-going-dark-frontier-systems

 – About 3 months ago.

camden, alabama frontiernet really is bad! we've called customer service and they were very rude! told us what we have far as internet is not going to get any better because so many people...

camden, alabama frontiernet really is bad! we've called customer service and they were very rude! told us what we have far as internet is not going to get any better because so many people are getting on it in our area! looking into satellite, but it has problems also. very frustrated!!!!

 – About 3 months ago.

a lot customers in several states, myself in wa state included, has enough horrible experience with frontier communications for several years. yet no change at all in frontier. looks like monopoly in...

a lot customers in several states, myself in wa state included, has enough horrible experience with frontier communications for several years. yet no change at all in frontier. looks like monopoly in a market is the reason. state regulation agencies really need to take the measures to stop this.

 – About 3 months ago.

dec 2016

i cancelled my internet service with them, but they kept trying to bill me for it. so i pulled my credit card from them. so to get even they cancelled my account

dec 2016

i cancelled my internet service with them, but they kept trying to bill me for it. so i pulled my credit card from them. so to get even they cancelled my account
and now they shut my phone off., i haven't been able to get them to turn my phone back on. merry christmas.



cguou

 – About 3 months ago.

hey there,
i spent quite a few hours last night reviewing identical complaints from california customers that span the time after they took over for verizon back in may 2016. this was on the...

hey there,
i spent quite a few hours last night reviewing identical complaints from california customers that span the time after they took over for verizon back in may 2016. this was on the heels of the runaround we got this week. after some research...

solution:
we just transferred to spectrum/charter who will buy your contract with frontier up to $500, and we are getting out of the insanity.

there are a few class action suits in play. one is in wv that is now in the court system and their lawyers are just as slimy as them. it would seem that they are a monopoly in some areas and hold businesses and residential customers hostage and fleece them. there are even national news clips informing customers and calling them out for wasting/stealing of state funds that grant for service/equipment improvements.

another is in cali as of sept 2016:

ayer is represented by todd m. friedman and adrian r. bacon of the law offices of todd m. friedman, p.c.

the frontier communications internet service false advertising class action lawsuit is dorothy ayer v. frontier communications corporation, case no. 5:16-cv-01946, in the u.s. district court for the central district of california.

back in may, the mouthpiece for their crooked company even promised a fix-it plan after a customer backlash post-takeover of verizon. all lies. sen russ feingold has been arguing to make internet a utility so it can be regulated. lobbying has been a corrupting factor, and the fcc has no teeth and/or has been paid off by deep pockets. our glorious politicians have de-regulated across the board to bring things to where we are now.
the issues we are all having, have been happening since 2011 in various areas in the us. phantom bill increases, rudeness and incompetency, deplorable service, lack of service, or no service whatsoever and you are transferred or hung up on. we have the cpuc in cali that governs our services, but only a class action suit would be effective.
yes, overwhelming!
i suggest taking our route, using another company to absorb the early termination hit and getting the service you were promised thru another provider. money is our best weapon in this battle.
this company does not care, squeezing and bleeding it before they sell it off, crooks and pimps and thieves!
their ftr stock price has tanked, go figure. losing customers are we? it is a fact that they dial back internet service after they get you on the hook. they make a ton of $ by doing this and give us the runaround while the ceo walks away with $6mil a year, laughing, as she turns over the motor on her new yacht. someone referred to them as a mafia of internet, i agree.

take advantage of charter/spectrums offer. cut the tie and change the game!

 – About 3 months ago.

smh...

smh

 – About 3 months ago.

is there a class action lawsuit ongoing for settling grievances against this foul excrescence of a company? i have wasted so much time talking to their 'representatives' on the phone and on...

is there a class action lawsuit ongoing for settling grievances against this foul excrescence of a company? i have wasted so much time talking to their 'representatives' on the phone and on their ridiculous fb page. nothing changes. i'm told i have a credit balance and then get a letter threatening to cut off my phone. i am definitely going to catalog their shortcomings for the authorities and i have been trying to find a class action lawsuit to compensate for all the time wasted and all the lies lies lies and intermittent service, waiting for technicians etc. they are unbelievable.

 – About 3 months ago.

i cannot understand at all how frontier expects to do business when they offer such horrible service. i had to go help a 94 year old customer today because frontier had stood her up twice for an...

i cannot understand at all how frontier expects to do business when they offer such horrible service. i had to go help a 94 year old customer today because frontier had stood her up twice for an appointment. she has been without internet for 2 weeks now, right before xmas.

now here is the fun part. i told her i don't talk to these idiots (frontier) because i always end up just wanting to choke them though the phone. so she called them anyway, told them about the 2 missed appointments and told them her problem, no internet 2 weeks, along with her age 94. they wanted her to crawl around and unplug the modem, did i mention she is 94! that's old even for tampa!

they did this while i was listening. anyway i had to take over the call. i told them i already unplugged and reset the modem twice. still no internet. anyway they wanted me to unplug the modem again... 'i already did this, twice.'...."yes sir, but you are not a certified technician."

this is where i went through the fricken roof, and his 'supervisor' took over the call.
i think my exact words were something to the effect of "mf what the f did you just say to me!"
i am usually very restrained. if i go off there is a damn good reason.
why would unplugging a modem requires a certified technician?
how would having a 94 year old woman be equal to a certified tech?
i have been fixing computers in tampa since computers have been a thing.
i also taught for years and even trained a+ and eset back when that was a thing.
this idiot knows nothing of me..... damn still pissed... anyway.

his supervisor took over.
not exactly sure he apologized for the other idiot, but tried to carry on none the less.
told him "we needed a new modem. period. end of story"
"ok. but i agree with the other guy i need you to unplug the mode....

it was then i took the phone away from my ear from fear of killing this dumbass with my thoughts.

i let him know we will be calling spectrum.
i think i also mentioned something about a nice place he could put his own head...
this was after he demanded respect.. i guess because he could answer a phone?
i asked him what the hell for!
standing up a 94 year old woman twice! leaving her without the services she is paying for 2 weeks?

i should really stay off the phone with these so called "technicians".

imagine what it would take for you to say "mf what the f did you just say to me" in front of a 94yo customer that you don't really know that well.

i hung up then before i set the world on fire with my mind!

the is no reason in the world anyone should have to suffer though the 'service' that is frontier.

i left out the part where they charge here for 5 boxes she has to have to watch t.v.
i don't know how this is not abuse of the elderly.

took the computer back to my house.
i have spectrum. went right online.
did a few updates. took it back to her

anyway, she called spectrum and they will be out in three days!
i'm sure if one of those days wasn't xmas they would be here even sooner.

there is no reason anyone should have to suffer through frontier.
at least the other guys will show up when you call them. don't really care who else as long as they aren't frontier.

why pay for a service that simply isn't there when you need them and they really don't care at all!










 – About 3 months ago.

0.38 mbps in morgantown, wv. what a god damn joke. can't even reach 1.. i'm promised significant improvement of signal in my area. not expecting these clowns to deliver. typing this at 12 am...

0.38 mbps in morgantown, wv. what a god damn joke. can't even reach 1.. i'm promised significant improvement of signal in my area. not expecting these clowns to deliver. typing this at 12 am in the dead of night when there is zero traffic and no one is using the f*cking internet. dsl based internet rather than coaxial. no wonder they are being outcompeted.

 – About 3 months ago.

another bad day at frontier. close | 4:00:00 pm est
3.29 usd
-0.16 ( -4.64 %)
31,443,474 vol ...

another bad day at frontier. close | 4:00:00 pm est
3.29 usd
-0.16 ( -4.64 %)
31,443,474 vol

 – About 3 months ago.

and more florida nightmares!

http://wfla.com/2016/12/20/frontier-complaint-from-tampa-ends-up-in-california-prosecutors-office/

...

and more florida nightmares!

http://wfla.com/2016/12/20/frontier-complaint-from-tampa-ends-up-in-california-prosecutors-office/

 – About 3 months ago.

herer is a good one! frontier scores big as an elderly couple try to fight them and the stupid bills! frontier, you are getting shorted everyday by a lot of stock traders. verizon was never like this...

herer is a good one! frontier scores big as an elderly couple try to fight them and the stupid bills! frontier, you are getting shorted everyday by a lot of stock traders. verizon was never like this ever!

http://wfla.com/2016/12/19/frontier-billing-error-results-in-termination-of-elderly-couples-phone-service/

 – About 3 months ago.

frontier internet suck so badly now days. it can't even have a good connection on one computer, and when your whole family connects to it just makes the matters worse. we have connected our smart...

frontier internet suck so badly now days. it can't even have a good connection on one computer, and when your whole family connects to it just makes the matters worse. we have connected our smart tv to it and we have to constantly restart the router or the central unit that's installed god knows where. it can't even load a two minute video properly because it just sucks so badly and it makes me so mad.

 – About 3 months ago.

anyone who has problems with frontier, especially because you can't communicate via email (meaning you have no proof of the lies they tell), allow me to help: do a chat on a computer. computers...

anyone who has problems with frontier, especially because you can't communicate via email (meaning you have no proof of the lies they tell), allow me to help: do a chat on a computer. computers have "printscreen". tell the representative all about your troubles, and allow them to make you a better offer, or at least the same offer. be sure to ask if that is the only amount that will be on your bill, and i'm sure they will say it is. then hold your ctrl button, and press prtsc button. open paint, and click paste. save the chat, and if necessary, do a few more chats, and printscreen and copy them to paint. save them, and make a call when you get sick of them trying to charge you more than you agreed to pay. let the representative tell you they don't see anything showing where you were offered internet for that price, or that amount of time. then read them one of your chats. it shocks them, because they didn't consider printscreen when they were finding ways to cheat you. i know this because that's what i did. the rep i spoke to said she didn't see any proof at all that someone offered me internet for any price locked in for any amount of time, so i read her the chat. she suddenly saw that....hmmmm....i now have proof that they lie, and i intend to take it to court if necessary. i love being computer savvy.

 – About 3 months ago.

code: dbsis.

since frontier communication took over from verizon tv cable, we have problems after problems. no phone line, no caller id on tv one some one phone, and have internet...

code: dbsis.

since frontier communication took over from verizon tv cable, we have problems after problems. no phone line, no caller id on tv one some one phone, and have internet problems also. what kind of tv cable company frontier is.
we both are old folks, we need this all the time, day/night.
we live in whitebud court, tampa. florida. fl-33647

please, do submit this so all the others can see how bad the frontier tv cable company is.

 – About 3 months ago.

made an appointment to transfer service to my new house. the customer service rep kept trying to up-sell me, so i told her to stop and please complete my order. she input my phone number incorrectly...

made an appointment to transfer service to my new house. the customer service rep kept trying to up-sell me, so i told her to stop and please complete my order. she input my phone number incorrectly into the order. i contacted them again, and the new rep assured me the number was changed, and even emailed me a screenshot of her computer to show that the number was changed. however, the online dashboard did not show the phone number change so i called again. the phone number was once again confirmed, despite the discrepancy online. by this point, i was beginning to suspect this mistake was done on purpose. these customer service people have very few ways of seeking retribution. if i missed the appointment due to a wrong phone number... i'd be sure it was on purpose. sure enough, the appointment was missed due to a wrong phone number.

 – About 3 months ago.

back when i still had verizon i had received a monthly $20 credit on my bill for agreeing to sign up for 2 years. after the 2 years expired my bill increased by $20. no surprises there.

back when i still had verizon i had received a monthly $20 credit on my bill for agreeing to sign up for 2 years. after the 2 years expired my bill increased by $20. no surprises there.

enter frontier. they kept sending me notices about how now that my bill credits had expired i should call them to "review" my account and possibly get a lower priced bundle. that was a huge mistake.

the customer service rep i spoke with "accidentally" cancelled my account while putting together a bundle which ended up costing more than i was already paying. when i asked to please put me back to what i had originally, she claimed that since my account had been closed and then reopened i was no longer "grand-fathered" and couldn't receive the lower priced package i had prior to calling them!

when i pointed out the b.s. of the cancellation being her fault, she claimed there wasn't anything she could do about it.

 – About 3 months ago.

after verizon sold their texas (and other internet business) to frontier, we here in rural central texas actually saw an improvment - only one outage in months. verizon had outages every few weeks....

after verizon sold their texas (and other internet business) to frontier, we here in rural central texas actually saw an improvment - only one outage in months. verizon had outages every few weeks. but sunday the network went down hard and their website, accessed by cell phone, offered no information. i tweeted with ask frontier on twitter but soon discovered they knew nothing.

when i called frontier directly i went through phone menu hell that seemed circular, always returning me to the main menu. i finally resorted to pressing buttons randomly and got a message saying there was an outage in my area. period. no more info. my wife finally reached a person twenty minutes later and she was very nice but clueless. she first told us on our speakerphone there was no outage in our area, which we disputed, then that there was an outage caused by "surplus" users. i explained that the internet here went down in the middle of the night according to my router log and there were no surplus users in our neighborhood out in the middle of nowhere and that i could ping their dns in dallas, but nothing beyond that. she then put me on hold and came back later to say there might be an outage but it hadn't been officially reported yet. duh, what were my wife and i doing on the phone? she finally said to look at the the third party site downdetector for more information.

we went to our in-laws 40 mins. away to use their internet to conduct business. when we returned we disccovered the router log showed the service came back on approx. 12 hours after it went down. i still can't find out what happened and the frontier pages i visited never mentioned there was any problem during or after the event.

downdetector still shows outages across the us, with large cities like la and dallas and tampa being hit the worst.

there are no reliable alternatives in our area but now were actually considering having two unreliable service providers for our business, frontier and one of the small microwave tower companies, so we at least have something to rely if one or the other goes down.