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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,180 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2017)
$6.03m (SEC DEF 14A Filing)

 – About 34 minutes ago.

Frontier Network Upgrade Projects Timeline
https://frontier.com/resources/network-upgrade...

Frontier Network Upgrade Projects Timeline
https://frontier.com/resources/network-upgrade

 – About 39 minutes ago.

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install...

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install FREE CCleaner on your computer & does help internet connection
https://www.ccleaner.com/ccleaner/download

 – About 11 hours ago.

90 days of trying to add WiFi boxes. Had an email quote of what my cost Would be for the additional equipment of $164 for phone, tv and internet. My first bill came and it is $205. I went ballistic....

90 days of trying to add WiFi boxes. Had an email quote of what my cost Would be for the additional equipment of $164 for phone, tv and internet. My first bill came and it is $205. I went ballistic. Three different customer service representatives and three different answers. I asked for a supervisor and ended up with one in Connecticut (I am in Tampa) tom Kelly said he would review my account and call me the next day. That was ten days ago and I have sent him 3 emails to the address he gave me. So much for a loyalty customer- we have owned our house for 35 years and have stayed with every merger or new company -that’s how we got Frontier. I am shopping around - any suggestion? Do I complain to the FCC or Fl agency.

 – About 3 days ago.

They charge arbitrary fees, gave and charged me extra fees that I did Not request!.Did not notify my when my promotion rate was going to end. When I notice that bill rate was so high they stated my...

They charge arbitrary fees, gave and charged me extra fees that I did Not request!.Did not notify my when my promotion rate was going to end. When I notice that bill rate was so high they stated my introduction rate had ended. I renogociated a new lower rate. I asked the rep when this new lower rate would be effective, and was told 24-48 hrs! I Never happened!.

 – About 3 days ago.

To say that Frontier sucks is an understatement. When they took over for Verizon, the service was really non-existent. They have improved from those horrible days but not to the point of saying they...

To say that Frontier sucks is an understatement. When they took over for Verizon, the service was really non-existent. They have improved from those horrible days but not to the point of saying they are okay..they are not. I lose my internet often, occasionally Fios too. Then you have to wait forever for tech support. After doing the standard disconnect your box and your router, they do some BS in house and then it comes back for awhile. That doesn't mean that you don't pixelate or have black outs, however. After calling a couple of times, they decided to send me a new router. So two days later an empty box arrives so I can send the old one back. Two weeks later, I call again about the router and it was never ordered.

To say they suck is really an understatement.

 – About 3 days ago.

I just go off the phone with these people. Never have I experienced the level of incompetence as I have in EVERY dealing with this company. ...

I just go off the phone with these people. Never have I experienced the level of incompetence as I have in EVERY dealing with this company.

 – About 3 days ago.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had.

As an executive for a software company with direct oversight of all customer service functions, I can honestly say this was by far the worst customer service experience I have ever had.

In summary: I tried to move my Frontier Fios service across the street from my old house to my new home - literally 100 feet away. Although this process did not go smoothly, my complaint is only minimally related to that poor service; my core concern is that Frontier has no one in charge, no one truly empowered to solve the problem. Frontier uselessly passed me to departments that had not connection to my problem, used me as tech support for their systems at a fundamental level, used me to communicate between their departments and manage on-site tech support. I made 30 calls to resolve this simple service movement issue - a simple service transfer process, according to Frontier.

In the end, I convinced them to give me the local tech installer's direct cell number and I coordinated with him to get this handled. The installer was great and recognized that these problems are commonplace.

In summary, Frontier staff are not empowered to solve problems, communication between Frontier groups is entirely ineffective, outsourced customer service is encouraged to prolong the cure to a problem as they appear to be paid by the hour and in the end Frontier was only willing to not charge me for the many days my service was inactive. In my career, I have never before observed such incompetent customer service and business processes so fundamentally broken.

 – About 4 days ago.

Worse company ever. Bad service all the way around. Every time you call you get a different answer. They are lying and when you seem to be getting somewhere, you have just met a better liar. ...

Worse company ever. Bad service all the way around. Every time you call you get a different answer. They are lying and when you seem to be getting somewhere, you have just met a better liar.

 – About 5 days ago.

Read & Learn... Frontier Communications has the absolute worst Tech AND Customer Service of ANY business I have ever communicated with. Here"s my MOST RECENT experience (of several over the past...

Read & Learn... Frontier Communications has the absolute worst Tech AND Customer Service of ANY business I have ever communicated with. Here"s my MOST RECENT experience (of several over the past two years): I called in early January, 2019 to simply unblock my phone number & they said "No Problem, couple of hours". When that didn't happen, had to call 4x... THEN they said it would be in Feb. 2019. WHAT? Okay, whatever. So, 2/3/19, get a courtesy call from a Field Tech that he's coming out to
DISCONNECT my INTERNET. WHAT?! Nice guy... told him no, I just wanted to Remove Block from my phone... NOTHING to do with Internet. PLEASE ... DO NOT TOUCH INTERNET! He says, "No Problem". Got the phone line unblocked. BUT...3 hours later- INTERNET DISCONNECTED!! Called guy back and he called Tech in some other state and got it fixed. BUT... Now they ADDED Voicemail to my phone which I NEVER had, or requested. So, after MORE phone calls to Customer Service, they created a "ticket" to REMOVE Voicemail... but, not until Monday 2/11/19. Again, I said- PLEASE! Do NOT Touch INTERNET!

So, here we are Monday 2/11/19 and, guess what... They DISCONNECTED MY INTERNET... AGAIN! Been on the phone for over 3 hours, with several people, none of which could do anything except "create a trouble ticket" for a Field Tech to come out.... but, WOULD NOT commit to any time! Could be a FEW DAYS! NO INTERNET for DAYS!?? Yep, this is not an isolated incident, either with myself, my neighbors, and others across the nation.

Oh, yeah, FRONTIER COMMUNICATIONS is losing customers AND, they are on the hook in 2020 for a huge (Billion dollar) payment for the debt they incurred when they bought Verizon equipment in Texas, Florida, & California. HEED THE WARNING!! They may be going DOWN!

 – About 5 days ago.

Frontier Airlines SUCKS. My 6:35 am flight from Denver to Orlando was delayed today to 9 am and then delayed a second time to 11 am. I tried talking to several customer service reps who are all...

Frontier Airlines SUCKS. My 6:35 am flight from Denver to Orlando was delayed today to 9 am and then delayed a second time to 11 am. I tried talking to several customer service reps who are all unfriendly and unapologetic— and essentially do not know what the hell is going on. I received no email notice of the two flight delays. I arrived at DIA at 4:45 am. The kiosk also did not work. There was only one employee directing the huge overflow of waiting passengers in line to get their boarding passes. Frontier Airlines is grossly incompetent and delays flights 4 to 6 hours. I will NEVER book another flight with these horrible people.

 – About 5 days ago.

I finally cancelled Frontier after they gave me another price increase. I had no contract with them a they got me as a customer because they bought Verizon Fios. I canceled Feb 8th and now they say...

I finally cancelled Frontier after they gave me another price increase. I had no contract with them a they got me as a customer because they bought Verizon Fios. I canceled Feb 8th and now they say I have to pay thru Feb 28th. What the Hell. I have to pay even after I cancelled is ridiculous. They are criminals.

 – About 1 Week ago.

I live outside of a very small town in NE Mississippi. My family has had Frontier DSL Modem Internet ever since early 2000. Frontier is the only ISP available where I live. I’m a huge gamer, owning...

I live outside of a very small town in NE Mississippi. My family has had Frontier DSL Modem Internet ever since early 2000. Frontier is the only ISP available where I live. I’m a huge gamer, owning multiple consoles & gaming PCs. I love to play online games, & would love to stream. My download & upload speeds are & have always been horrid. I get 1.12 Mbps Down & 0.07 Up. I’ve been a big gamer all my life, & when I got into online gaming, I’ve always been severely handicapped & couldn’t fully experience the joy my friends with Cable were having. I absolutely hate Frontier Communications. Their support is uninformed & unorganized, & want to end the call ASAP without providing any useful information. Now I’m down in the South, & they definitely take advantage of people who are not very knowledgeable about Internet service providers & speeds. We pay for Phone+Internet, it used to be $60 a month, now it’s $100. My dad is finally fed up after 10+ years, & we’re getting the newly available Hughsnet Satellite Gen5 Internet. I’m of age now & can pay/own my own Phone plan, so I’m going to use my Cellular Hotspot for online gaming. I’m going to Stream Netflix in 1080p finally & download my games on Hughsnet when my data eventually goes over. We’re done.

 – About 1 Week ago.

Don’t be fooled by the office of the president link frontier‘s website. Is just another call center to placate you while they do nothing. I spent an hour with someone from that office who...

Don’t be fooled by the office of the president link frontier‘s website. Is just another call center to placate you while they do nothing. I spent an hour with someone from that office who pretended to be very concerned about my issue but actually did nothing. This company should be illegal. I’m sure many of its practices are.

 – About 1 Week ago.

I've been having to reboot my cable box every time I want to watch TV. I have called them so many times and they won't do anything about. They sent me a new box and same thing happens. Why is...

I've been having to reboot my cable box every time I want to watch TV. I have called them so many times and they won't do anything about. They sent me a new box and same thing happens. Why is this happening? Maybe somebody knows.

 – About 1 Week ago.

Their airplanes are in such poor shape that they couldn’t fix it in 6 hours and cancelled our flight. The next day they loaded us all on to the plane again only to tell us the plane was broken and...

Their airplanes are in such poor shape that they couldn’t fix it in 6 hours and cancelled our flight. The next day they loaded us all on to the plane again only to tell us the plane was broken and we all had to get off.

 – About 1 Week ago.

Completely unreliable service and even worse customer service....

Completely unreliable service and even worse customer service.

 – About 1 Week ago.

This service is absolute ass I wouldn't recommend it to my worse f%@king enemy.
The wait to talk to a representative is so damn long because everyone is calling to get this f%@ked up Wi-Fi...

This service is absolute ass I wouldn't recommend it to my worse f%@king enemy.
The wait to talk to a representative is so damn long because everyone is calling to get this f%@ked up Wi-Fi fixed. So make sure you keep your phone on the charger because about time they answer your phone will be dead. 😤

 – About 1 Week ago.

I have had frontier now for 3 days. The day it was connected, the woman who was here seemed to be having a boatload of trouble getting the router up and running. She finally said she would have to...

I have had frontier now for 3 days. The day it was connected, the woman who was here seemed to be having a boatload of trouble getting the router up and running. She finally said she would have to come back the next day. She did. She still didnt get it up and running. She again had to leave saying she would be back the next day. She said that the problem was somehow with the phone line, that we were only getting half the speed we were paying for. I spoke to the housing mangager who knew the technician and my manager said that this particular tech was known for sabataging her own work to be able to pad the bill for her hours of work installing services, and that she always seemed to have to come back to do more work, then the customer gets hit with a huge bill. I called frontier and said for them to send a different tech. They are supposed to be here on Friday and will fix the problem. She called me and said she could come today, I said no, that I wanted a different tech. She got a bit huffy about it. Well, tonight we lost net. And when it came back up, we no longer had 5g. This woman has been known to cut the wires of new customers so she can come in and do more work. I have been with them 3 days, and i want to cancel, but i am stuck for two years

 – About 1 Week ago.

I worked for GTE which changed to Verizon and then Frontier. Frontier by far is the worst run company I have ever seen. The operating systems are older than my Atari 2600. When we were Verizon at...

I worked for GTE which changed to Verizon and then Frontier. Frontier by far is the worst run company I have ever seen. The operating systems are older than my Atari 2600. When we were Verizon at least the systems were very good. Yeah they were greedy but they delivered for the most part. With Frontier, the only thing that goes up is the cost of service. There are so many customers leaving because Frontier does not care about existing customers. Only getting new customers which makes no sense.

Those that are in rural areas I do feel bad for you. They are never going to put fiber optics in your area so don't listen to their lies. They refuse to spend the money.

The worst is management. I worked with great people and in my history had some wonderful supervisors but their hands are tied and can do about as little as we could trying to assist customers. The top of the ranks have no clue how to run a company, treat their management or craft employees.

Those that work there still I wish you the best and for the customers, look at your options. You can do better. God knows Frontier isn't trying to improve.

 – About 1 Week ago.

My family had frontier as well for about a year and it was the worst service I’ve ever received in my life. It should be illegal the scam that this company runs. 10 Mbps but in reality we received...

My family had frontier as well for about a year and it was the worst service I’ve ever received in my life. It should be illegal the scam that this company runs. 10 Mbps but in reality we received Kbps. Called countless times to be sent from rep to rep to “manager” then had the nerve to tell me it was something wrong with our devices using the WiFi... literally told me that 2 iPhones, desktop, laptop all had something wrong with them and weren’t “receiving the WiFi correctly” complete joke of a company

 – About 1 Week ago.

I absolutely hate frontier but I am stuck with them. No other internet provider runs down my street and it is almost as if they take advantage of it. So we ordered a 10mbps package to start (I am the...

I absolutely hate frontier but I am stuck with them. No other internet provider runs down my street and it is almost as if they take advantage of it. So we ordered a 10mbps package to start (I am the only one who really uses internet) and they were charging us for 10 but we only recived 3.2mbps. They then later claim that they could only offer us 3.2 Mbps. They dropped the price down for us to whatever price 3.2 is. They knew the whole time. We called and asked to speak to someone about the bills for the 10mb package a year and a half ago and to this day have yet to get in contact with someone. They are "always busy" per the customer service.

 – About 1 Week ago.

Frontier is the worst tv and internet provider I think I’ve ever encountered. Atleast twice a day I’ll be watching tv and my cable box and WiFi have to restart for no reason known to me. It takes...

Frontier is the worst tv and internet provider I think I’ve ever encountered. Atleast twice a day I’ll be watching tv and my cable box and WiFi have to restart for no reason known to me. It takes 10 to 20 minutes to boot back up again. I live in a regular two floor house, and the WiFi doesn’t work properly in each area of the house.
I’m so happy this website exists because I thought I was all alone.
I feel like my internet provider is based out of the year 2003.

 – About 1 Week ago.

Frontier Communications is the worst! Please avoid if possible and get another service provider. We are in DFW Tx and Internet, phone and TV has outage for more than 24 hours with no ETA. No update on...

Frontier Communications is the worst! Please avoid if possible and get another service provider. We are in DFW Tx and Internet, phone and TV has outage for more than 24 hours with no ETA. No update on Twitter or Facebook..nothing. We pay way too much money to not have service or updates

 – About 1 Week ago.

How is this company above the law as it relates to fraud. I called to have my phone service cancelled. The retention agent I spoke with refused to follow my directions and instead of merely...

How is this company above the law as it relates to fraud. I called to have my phone service cancelled. The retention agent I spoke with refused to follow my directions and instead of merely shutting off my phone, she also ordered me a cable box and canceled my cable cards. I have spent three hours on the phone with various agents promising to fix the order but no one has actually done so. Now it looks like my only option is to call another company and start over.

 – About 2 weeks ago.

I was told by a Frontier rep that no changes can be made to my account because I am in a 3 year "contract". I never signed up for any contract. The rep then told me "Yeah this happens all...

I was told by a Frontier rep that no changes can be made to my account because I am in a 3 year "contract". I never signed up for any contract. The rep then told me "Yeah this happens all the time, in fact, you're the 5th person today. Sometimes the reps just sign the customers up for contracts and they dont even know about it." As you can imagine, I was surprised to hear this. I emailed the corp office and they said they would look into it. Also my rate went from $19.99 (for the only internet speed available in my area 1.5mb) to $34.99 overnight. Add to this I have CONSTANT outages. I refer to Frontier as Pakistani internet, but even in Pakistan their average speed is higher than mine in North Carolina. Worst company ever.

 – About 2 weeks ago.

A petition should be created to boycott this company not only for false advertisement but for breach of contract as well. “High speed internet”, is a joke. Promises a “two year price lock...

A petition should be created to boycott this company not only for false advertisement but for breach of contract as well. “High speed internet”, is a joke. Promises a “two year price lock guarantee”, and increases your price after 1st year is not upholding their end of the contract. And of course you have the outrageous “early termination fee”, that they try to pin on you when you only want to escape their screw ups! If spectrum cable wasn’t equally corrupt money hungry pigs I’d stay with them #cutthecord

 – About 2 weeks ago.

So u pay for 12mbps because that's the highest package I can get and dont even get 1mbps what the f%@k kind of company are they....

So u pay for 12mbps because that's the highest package I can get and dont even get 1mbps what the f%@k kind of company are they.

 – About 2 weeks ago.

This is some bullshit! I cant do shit on my phone or computer because the router wants to have a seizure every 2 goddamn minutes! I'm supposed to be getting “high speeds of up to 100 mbps” but...

This is some bullshit! I cant do shit on my phone or computer because the router wants to have a seizure every 2 goddamn minutes! I'm supposed to be getting “high speeds of up to 100 mbps” but all im getting is a f%@ked up excuse for a connection. Another problem is what the f%@k am I supposed to do when it rains, just accept that the wifi is completely shut down. I’ve called over and over but they always tell me the same bullshit for the same results. They cant even give me a good reason that the wifi is shit and that it goes sicko mode every 5 minutes. You can probably tell I’m not happy but guess what I WOULD BE IF FRONTIER PROVIDED WHAT THEY SAID THEY WOULD AND STOP BEING INCOMPETENT PEICES OF SHIT!!!!

 – About 2 weeks ago.

We arranged to switch from our arrogant cable company to #Frontier Com. But on switch day the Frontier guy went to the wrong address & the company had given him a crazy contact number not even close...

We arranged to switch from our arrogant cable company to #Frontier Com. But on switch day the Frontier guy went to the wrong address & the company had given him a crazy contact number not even close to ours. They read it back to us on the phone later and it was wrong from first integer to last. We deduced the guy went to a wrong address somewhere because we were home, waiting for a knock or a bell (stayed home for hours to get this done) no one came to the door, and no one left a message on the door, which they said he had done. He must have left it on some wrong door somewhere or other. They never admitted their mistake yet asked to reschedule. No way. I told them. This is no way to begin a relationship. We're sticking with arrogant Spectrum. These Frontier guys are the Keystone Cops of telecom

Amazed in Redondo Beach, CA

 – About 2 weeks ago.

4 hours waiting on tech. Their site reads that my appoint is in progress and the appointment is still on. Call an hour after time window and no-show tech. Find out that yesterday the service...

4 hours waiting on tech. Their site reads that my appoint is in progress and the appointment is still on. Call an hour after time window and no-show tech. Find out that yesterday the service appointment was referred to another department, then cancelled, and no one was actually coming out. Encouraged to call back in a few days to see if the service appointment is going to happen. They're the only game in town. Everyone in this county would jump ship in a heartbeat if there was another choice.

 – About 2 weeks ago.

How can someone constantly raise your service every year by $120.00, You then have to call them and scream. Why can't this be reasonable!!!!!! WHY DO I HAVE TO GO THIS EVERY EVERY YEAR.
...

How can someone constantly raise your service every year by $120.00, You then have to call them and scream. Why can't this be reasonable!!!!!! WHY DO I HAVE TO GO THIS EVERY EVERY YEAR.

 – About 2 weeks ago.

Frontier is sooooo irritating. Why do they raise your same service bill by over $100.

It is crazy. I HATE HATE them....

Frontier is sooooo irritating. Why do they raise your same service bill by over $100.

It is crazy. I HATE HATE them.

 – About 2 weeks ago.

Did ping test on my internet network and neighbors (whom i have been given the password for) and get spikes of 600-1000 ping with an average of 150. This is a common occurrence and it is always a...

Did ping test on my internet network and neighbors (whom i have been given the password for) and get spikes of 600-1000 ping with an average of 150. This is a common occurrence and it is always a gamble whether my internet will choose to work or not... Frontier sucks. Do not get it ever

 – About 2 weeks ago.

Worst ever

Pathetic...

Worst ever

Pathetic

 – About 2 weeks ago.

Their ‘customer service’ had me in angry raging tears this morning. Billing practices that are borderline fraudulent. Actual cable and on demand service sucks. Never again!!...

Their ‘customer service’ had me in angry raging tears this morning. Billing practices that are borderline fraudulent. Actual cable and on demand service sucks. Never again!!

 – About 2 weeks ago.

Not sure why my comment was given a location in Canada, but I am in Florida...

Not sure why my comment was given a location in Canada, but I am in Florida

 – About 2 weeks ago.

I am sick of calling the help center, spending at least 30 minutes on each call, getting a different story from every representative to whom I speak, all of whom apologize profusely, but nothing ever...

I am sick of calling the help center, spending at least 30 minutes on each call, getting a different story from every representative to whom I speak, all of whom apologize profusely, but nothing ever changes. I was told I would have a loyalty credit that would have to be applied yearly, but when I called, the credit had now been reduced from the 50.00 I was promised to 40.00. Further, they did not even want to do that. Their stock has tanked and we can only hope that Florida can get a decent company when they fail.

 – About 2 weeks ago.

I live in a rural area and have had frontier for probably over 10 years. It has always been sub-par speed, but they were the only ISP in the area. I made service calls regularly, the technician was...

I live in a rural area and have had frontier for probably over 10 years. It has always been sub-par speed, but they were the only ISP in the area. I made service calls regularly, the technician was here so often we had a stocking with his name on it at Christmas, they even ran brand new phone lines straight to the house, and we were always told there were no faster routers available. What you see is what you get basically. I recently cancelled & tried Hughes Net who has now started advertising in the area. That's a whole other nightmare I don't want to relive. So now back to frontier. Called on Jan 13, new account established, tech couldn't get here with a new modem until the 24th. I asked if we could just re-activate the router I had since it was still sitting in the same spot, just needed to be plugged in and was told that wasn't possible. Jan 24th comes and goes and nobody shows up. No call, no show. I called that night & was told the ticket was marked for a tech to come but ironically it was also marked as a "self install". I asked for clarification of "self install" & was told that I was going to be re-activating the existing router myself with a tech support person on the phone. Funny how that wasn't a possibility 2 weeks ago. Anyhow, we did not get it going so I had the pleasure of waiting another week for new equipment to arrive. Plugged it in, lights blinking, called tech support, and about an hour later I finally had service to the tune of less than 1 mbps. Oh the joys of technology and customer support!! And no improvements for my area for the foreseeable future. Just to give you an idea... I am in the NW corner of TN and the server I connect to is in Atlanta. WHAT? Unreal, right?
Best of luck to you all and by the way, if you live in a rural area like me, save yourself the headache & don't bother with Hughes Net. Believe it or not, they were slower, ruder, and withdrew 400 unauthorized dollars from my checking account.....Sorry for such a long post, but just got off the phone with them & have to admit it felt pretty good getting my vent out.

 – About 2 weeks ago.

Internet's been down a lot lately in the house. I called customer support and after almost three hours, we determined the router must be bad. Someone will come out in a few days to service it,...

Internet's been down a lot lately in the house. I called customer support and after almost three hours, we determined the router must be bad. Someone will come out in a few days to service it, they said. Haha, if I switch services, they'll be here tomorrow. :)

It's also annoying hearing the "tech" on the other line trying to help me with my "board-band" internet. Needless to say, they led me down the wrong direction and I was far worse off than when I started two hours prior. They passed me to customer service, which was closed, so it hung up my call. Fortunately the next tech was helpful and knew her stuff, so we were able to get me back in the same position I was before I called in the first place in under an hour. Fortunately.

They said they could service our router in a few days. I said no, I want it done now, it's necessary. They said someone would call me tomorrow afternoon to talk about getting someone there soon. Really? Talk? About getting them there sooner? Tomorrow afternoon? I was hoping to have this all resolved by the time they say they're going to "talk".

Just avoid this company altogether. You'll be better off.

 – About 2 weeks ago.

Frontier upped their cost again. Just because. I guess their customers just think "bill us whatever and we'll pay it" because that's how they treat them. Frontier is far more expensive...

Frontier upped their cost again. Just because. I guess their customers just think "bill us whatever and we'll pay it" because that's how they treat them. Frontier is far more expensive and far worse than other services in our area. Stay clear from them.

 – About 2 weeks ago.

Like many companies, you call to ask them a generic question (like how much something costs or ask if there's a power outage in your area) and they take you through 15 minutes of unnecessary...

Like many companies, you call to ask them a generic question (like how much something costs or ask if there's a power outage in your area) and they take you through 15 minutes of unnecessary security questions (most of which you don't have the answer to because they were never set up) only for them to hang up or tell you they can't help you. What jerks! The next time they go to the grocery store and can't find an item, I hope the person they ask drills them about their personal life and account information before they tell them "I have no idea where that item is."

 – About 3 weeks ago.

Frontier (FIOS) has a corporate policy of gouging long time customers who decide it's time to disconnect. The deal is to charge for one month after you notify them of your intent. They will not...

Frontier (FIOS) has a corporate policy of gouging long time customers who decide it's time to disconnect. The deal is to charge for one month after you notify them of your intent. They will not listen when you call. They will not let you talk to anyone with any authority to do adjustments. Their behavior is such that it incites anger. There is only the drive to get the bill paid. I refuse. I will not be gouged. I refuse to pay the unwarranted charges.

 – About 3 weeks ago.

My FIOS connection has been out for the past day and support says the earliest a service tech can be out is at least another 24 hours. This has killed my internet and phone service. Other services...

My FIOS connection has been out for the past day and support says the earliest a service tech can be out is at least another 24 hours. This has killed my internet and phone service. Other services requiring the internet connection are also affected.

Contacted support again for an update and informed an account manager will be contacting me within 48 hours (note; this is after the scheduled service appointment.

 – About 3 weeks ago.

Tried to get on auto pay from their website only to find out the way the page is setup I managed to just put my credit card in my account folder. This is stupid. Why would I enter my credit card info...

Tried to get on auto pay from their website only to find out the way the page is setup I managed to just put my credit card in my account folder. This is stupid. Why would I enter my credit card info if I wasn't going to use it to pay my bill on auto pay when you can pick out what day you want it paid. I think the web site sucks.

 – About 3 weeks ago.

Absolutely WORST interest service provider we have EVER had. It drops constantly and they don't care. You call it in and they schedule a repair - bit NEVER for the same day. It eventually comes...

Absolutely WORST interest service provider we have EVER had. It drops constantly and they don't care. You call it in and they schedule a repair - bit NEVER for the same day. It eventually comes back on before the repair, so they don't come. And then it goes right back out again. Can't wait to see the max exodus to Bevcomm when they become an option this year.

 – About 3 weeks ago.

Promised 200 mbs/ second. bunch of f%@king bullshit. cant even watch a Youtube video in 720P while close to the router on the latest iphone. Frontier is shit...

Promised 200 mbs/ second. bunch of f%@king bullshit. cant even watch a Youtube video in 720P while close to the router on the latest iphone. Frontier is shit

 – About 3 weeks ago.

Whenever I call, I know I am going to be on the phone forever. I have to just push buttons to get to a real person. I NEVER go into the prompts...I never can go where I need to. Why to they have to...

Whenever I call, I know I am going to be on the phone forever. I have to just push buttons to get to a real person. I NEVER go into the prompts...I never can go where I need to. Why to they have to have such a junked-up system? The people rarely know what they are talking about and give bad information.
They do not know "The Mailbox Rule", where if a payment is sent via USPS, the date of the postal mark is the date of acceptance. They ought to just go by that and stop all the late fees. So messed up. I dread paying my bill.

Also, I am getting 1Mb of signal and paying over $44 dollars a month. They don't want to help me on this.
Hypocritical because they offer 12G to other areas for $32 dollars. When I talk to the customer service for a reduction in charges, they tell me to bundle more products, spend a little more money, and get my saving s that way. So I guess I am just stupid.

I am on a fixed income and they offer this "Lifeline" product that is offshore and sounds like it is in some dirty sweatshop when they answer. I guess it is fashionable to destroy good things these days.

Thanks for the platform. Any class-action suits available?

 – About 3 weeks ago.

I understand a company wanting to make money but this company is evil. It doesnt matter to them if you are a family on a budget or a newly widowed elderly woman...all are fair game for their...

I understand a company wanting to make money but this company is evil. It doesnt matter to them if you are a family on a budget or a newly widowed elderly woman...all are fair game for their shenanigans and out right lies and obfuscations. If you are in the market for any kind of cable service....run, run far away.

 – About 3 weeks ago.

I was switched from Verizon to Frontier Communications with no authorization or options. From day 1, I have had nothing but problems with the equipment, customer service & worst of all the billing. ...

I was switched from Verizon to Frontier Communications with no authorization or options. From day 1, I have had nothing but problems with the equipment, customer service & worst of all the billing. Everything would be working fine in the night and the next morning I'd be locked out of various channels, Internet crashes, etc. when I would call I would sometimes hold for extended periods of time and then my calls dropped multiple times, in one attempt to resolve an issue. It's so irritating because they say "can I get a call back number in case we get disconnected" then I'd get disconnected and have NEVER had a representative call back. Most of the representatives have minimal training so I spend 3 times the amount of time troubleshooting.

Then there's the issue of billing, I have been billed for services I never requested. I have bank records showing I have made payments every single month, then I get these statements showing I owe $345.00 and they just arbitrarily charge for services I was never charged for by Verizon. Yesterday I received a statement saying I owed them $530.00 in past due payments. After reviewing my summary of charges, they added random fees, i.e. ENHANCED CALL WAITING (what the hell is that). and other expensive features I did not order. I have made several calls to resolve my billing/equipment issues and I actually thought I had made progress. But after being hung up on 3 times in one attempt to resolve an issue I was guaranteed a $50 credit by a rep named Martin, which never was applied. After that I spent a considerable amount of time with a rep named Kayla, we reviewed my services line by line,it was established my bill should NEVER exceed 147.00 +/- monthly. The very next month I received a bill, it was $198 per month just out of the blue. The very next month my bill comes in at $203.00. All the while I am making my payments every month. That's when I get a shut off notice if I didn't pay $520.27 overdue by 1/4/17. I called the billing dept, held over 20 minutes a spoke with a representative name Shuree on 1/4/17 and asked for itemized review to "JUSTIFY" this statement, knowing the was no explanation. She had seen record of the numerous calls regarding this crap and basically sat on the phone with me for over 40 minutes stunned, unable to answer a single question and could not offer an explanation or a resolution. She said that she would have her manager review my account and get back to me. Well, that hasn't happened. And Mark my words if this effects my credit in any way, there will be big problems.

At this point I am compelled to file a report with the Federal Trade Comission and the Better Business Bureau. Fellow consumers, watch your bill and don't let them gauge you like they're trying to do to me. I have ahad conversations with neighbors and they too are experiencing the inflated bills and poor service. I will also switch to another company & tell anyone that will listen what I've experienced with them.

 – About 3 weeks ago.

Where I live, Frontier is the only internet option - and even then, they only offer the smallest plan in my area. Its suppossed to be 12mb, but we rearely get over 10kbs. Thats when the service is...

Where I live, Frontier is the only internet option - and even then, they only offer the smallest plan in my area. Its suppossed to be 12mb, but we rearely get over 10kbs. Thats when the service is runing at all. It goes down constantly, and there is never an explination. On on my fouth outage this month, now over 12 hours - and the last one was for five days.

Coustomer support is always a long wait- and half the time they want you to self diagnos on the internet. How can you do that when you called because the internet is not working??

I am constantly told that they have no information about my outage because I'm not in an outage zone....there are like three houses out here, i will never be in an outage zone...but it is always 5 days before anyone can look at their lines. Not my house line, the actual company lines. How can an internet company not be able to ping its own lines to find information loss?

Speeds are slow, always less than advertised. The network is always going down. And though costomer service is pleasant enough, they can't help you resolve anything. This service has cost me jobs because i couldnt reliably log into work sites. I wish I had another option. Any other option.

 – About 3 weeks ago.

I cancelled my service on January 9th
They just automatically withdrew another payment on January 24th and will not refund the charge !
Frontier device sucks and they will rip u off...

I cancelled my service on January 9th
They just automatically withdrew another payment on January 24th and will not refund the charge !
Frontier device sucks and they will rip u off !!!
Internet connection sucked also ! Never got above 2 mbps !

 – About 3 weeks ago.

Got a recorded call..to call back same day. Nobody seems to know why. They said maybe it was to reup since contract is ending. I got put on hold for an hour and hung up. I called back today. No...

Got a recorded call..to call back same day. Nobody seems to know why. They said maybe it was to reup since contract is ending. I got put on hold for an hour and hung up. I called back today. No record of last nights conversations, nobody knows why and further such a call would never have been made. Say what?
So I mention the end of the contract. The guy goes into an extended sales pitch and threatens $400 end of contract fines. Good god it ends in 1-1/2 weeks...I just want to know what options exist. I don't think "sharp edges on cell phones" are even relevant. He would not stop after 15 mins. so I hung up. This is a business model? God I hate this company.....2 days in all of phone time and nothing accomplished except twisted stomach...

 – About 3 weeks ago.

Had a dispute with my bill. Sent me an email to upgrade my speeds for free and stay with same plan. Called, lady was nice and did the upgrade for me. Hey my bill and the lady setup a entire new...

Had a dispute with my bill. Sent me an email to upgrade my speeds for free and stay with same plan. Called, lady was nice and did the upgrade for me. Hey my bill and the lady setup a entire new package. I'm paying twice as much now. Also there is 75$ technician fees when no technician came out and no technician was needed. No new equipment was needed for this upgrade, just a simple click of a button. After calling about 5 or 6x and talking to just as many different reps over a months time. I finally get someone to change my service back to normal. Now there is technician fees again. She says I noted what's going on, the fee will be taken off next bill. Ok great I guess. Fee was never removed. Now the these fees are in dispute. This dispute lasted from Sept until december. They decided to make me pay for everything, for all their f%@k ups. What a scam these people are. They're f%@king shit, Scum of the earth, Misleading, lying, stealing, hypocritical morons.
Angry angry customer who wont stop until frontier is ran into the ground.

 – About 3 weeks ago.

Campus, IL

Internet went down yesterday. Called to pay my bill, figured they shut me off. That is correct according to john at collections. Pay my bill, he turns my service back on and...

Campus, IL

Internet went down yesterday. Called to pay my bill, figured they shut me off. That is correct according to john at collections. Pay my bill, he turns my service back on and says it will be down within 30min. In law calls and asks if internet is down because his is. He calls and someone tells him it's down out here. john lied to me not saying a lick about it not working regardless of my bill. Just another misdirection by frontier to divert people because they dont really know what their doing. If I had another option in my area I would burn frontier to the ground. They suck, their incompetent, not smart, their liars and thieves. They steal your money and return no service. How are they getting away with this?

 – About 4 weeks ago.

1/21/2019 had an appointment with frontier to install dios in our said they would be here between 1 and 5 and did not show or call finally called them at 7 the lady said he was still coming. BULL....

1/21/2019 had an appointment with frontier to install dios in our said they would be here between 1 and 5 and did not show or call finally called them at 7 the lady said he was still coming. BULL. Called the next day said they can't be here for a week let see if they show not holding my breath. Wishing for a better option Dave

 – About 4 weeks ago.

Tried to lower my bill by getting rid of my home phone last month. consumer service said they would and would lower my bill by $40 I get this month's bill it is exactly the same and my home phone...

Tried to lower my bill by getting rid of my home phone last month. consumer service said they would and would lower my bill by $40 I get this month's bill it is exactly the same and my home phone is still working after calling 6 times to remove it. bye bye frontier you suck

 – About 4 weeks ago.

Whoever created this god-awful company should commit neck rope...

Whoever created this god-awful company should commit neck rope

 – About 4 weeks ago.

I cancelled my Frontier service December 2018 and they sent me a bill for service I did not have in January 2019, and also charged me a disconnection fee, I will give Customer Service a 0 out of 10....

I cancelled my Frontier service December 2018 and they sent me a bill for service I did not have in January 2019, and also charged me a disconnection fee, I will give Customer Service a 0 out of 10. Never got to speak to a manager, was put on hold for 20 min then the call was disconnected. I called back and was transferred 5 times, seems Frontier does not know what they are doing.

 – About 4 weeks ago.

I was never a customer of Frontier. AT&T sold their Connecticut service to Frontier and I cancelled before that happened. Frontier list my account as 6 months past due and listed that and a write off...

I was never a customer of Frontier. AT&T sold their Connecticut service to Frontier and I cancelled before that happened. Frontier list my account as 6 months past due and listed that and a write off of collections account in my credit report for 30.00. AT&T owed me a credit which I never received. Frontier told me it was an error but are not going to fix it as it my problem to resolve with the credit reporting companies. They also said it was not a big deal as it will fall off my credit report in 6 years.

 – About 1 Month ago.

Daniel Mc Carthy should be ashamed for scamming seniors moving sto Florida to enjoy their retirement. Your business practices are a rip off and you lie to customers and will refuse to let them talk to...

Daniel Mc Carthy should be ashamed for scamming seniors moving sto Florida to enjoy their retirement. Your business practices are a rip off and you lie to customers and will refuse to let them talk to anyone of authority when called. You should be put out of business.

 – About 1 Month ago.

I live in palm harbor, Fla. Just moved tonFlorida spent hours on the phone before the move to settle on a price. My first bill is $40.00 dollars more a month. I have spoke to 3 supervisors they all...

I live in palm harbor, Fla. Just moved tonFlorida spent hours on the phone before the move to settle on a price. My first bill is $40.00 dollars more a month. I have spoke to 3 supervisors they all basically said too bad not allowed to quote taxes. These are not all taxes, have emailed office of the president 3 times no response. Someone should go after this company I have never dealt with such corruption!Imwill be fighting to get out of my contract.

 – About 1 Month ago.

Have had two 2-year contracts with Frontier for business internet and phone. The first one was quite seamless. The second 2 years, not so much!! They screwed up my contract signing, messed up the...

Have had two 2-year contracts with Frontier for business internet and phone. The first one was quite seamless. The second 2 years, not so much!! They screwed up my contract signing, messed up the payment amount that I was promised, and I've had 2 different times that either phone or internet was down for several days and they couldn't send techs out for several more days. Finally in July 2017, after many hours talking to them, I got someone on the phone that could help. I paid the promised amt from then until my last statement. I'm now being told that, after an audit, they are adding $20/mo to my bill because of the contract that I signed 18 mo ago."Why wasn't I notified of the increase?" I asked. Supervisor Trish says "you were in July 2017". Really??? WTF. That was only one of the irritating things that she told me! Needless to say I will be leaving them asap. Just not sure where to go. Not many choices in our area. That's the problem. No real competition.

 – About 1 Month ago.

My contract with Frontier ended December 2018 and they charged me more than twice I paid for for the same Internet speed. Called customer service, retention department & their supervisor. They all...

My contract with Frontier ended December 2018 and they charged me more than twice I paid for for the same Internet speed. Called customer service, retention department & their supervisor. They all said that's the best they cannot adjust the rate. I cancelled the Internet service the next day and the customer service rep told me that she can keep my same rate as before. I told her too late because I signed up for Comcast with higher speed and cheaper price. These companies just provide promotional rate to new customers and don't care about the existing customers.
NOTE: Wait time to talk to a real person is always over 15 minutes. Just found out Frontier charge disconnection/cancellation fee.

 – About 1 Month ago.

The MOST UNRELIABLE internet you will ever experience in your life. Do NOT count on this working every day, expect frequent random outages, and sometimes extended periods of time without...

The MOST UNRELIABLE internet you will ever experience in your life. Do NOT count on this working every day, expect frequent random outages, and sometimes extended periods of time without communication ability.

 – About 1 Month ago.

OHIO... don't bother doing anything less than a formal complaint with the PUCO, don't do informal complaints its a waste of time. Ripped me off for $500 of work not done, said i had to have a...

OHIO... don't bother doing anything less than a formal complaint with the PUCO, don't do informal complaints its a waste of time. Ripped me off for $500 of work not done, said i had to have a phone working for them to come repair it, said they were here 2 times and were not, the story goes on for hours

 – About 1 Month ago.

frontier communications the communications company that does not know how to communicate with the customer

problems with channel (RFD-TV) being deleted called tech support I was...

frontier communications the communications company that does not know how to communicate with the customer

problems with channel (RFD-TV) being deleted called tech support I was informed that I never had the channel in question funny I was watching recording of that channel before I called

That was the end I ended call and suggest the company close the service center due to the lack of training

Frontier keeps the employees and the customers in the dark and piles manure to solve problems

 – About 1 Month ago.

The worst cable company i had every had to deal with. Their customer service department promises to correct your bill and every month an increase occurs. I was paying for things that i have never...

The worst cable company i had every had to deal with. Their customer service department promises to correct your bill and every month an increase occurs. I was paying for things that i have never ordered, they would promise to take them off and then the month later more charges were added. They also lied to me that I could keep my landline with a new bundle plan. Right now, i have no phone and partial internet, I have called for 4 days straight spend at least 5 hours on the phone with them, been switch from one department to another and know one knows how to get my phone fixed. Also, they put a lock on my phone number so that another company can't give me my old number until 1/23/2019 and they won't release it earlier.
Beware, when you choose Frontier, I was warn by other people but I had no choice, I was switched over when AT&T when out in my area.

 – About 1 Month ago.

I have now been ON HOLD for over 5 hours trying to cancel a part of my package. Unbelievable....

I have now been ON HOLD for over 5 hours trying to cancel a part of my package. Unbelievable.

 – About 1 Month ago.

When you are a loyal customer to @verizonfios for 7+ years, but frontier buys the fiber and decides to x2 your bill, while offering faster internet to your neighbor off contract for 1/2 of that.

When you are a loyal customer to @verizonfios for 7+ years, but frontier buys the fiber and decides to x2 your bill, while offering faster internet to your neighbor off contract for 1/2 of that.

#FrontierCares

 – About 1 Month ago.

They are the worst internet provider ever!! I have to wait 2 weeks for a technician for the second time now in 2 months. We live in kind of a remote area but my neighbor directly across the street...

They are the worst internet provider ever!! I have to wait 2 weeks for a technician for the second time now in 2 months. We live in kind of a remote area but my neighbor directly across the street from me has high speed internet but I am however unable to get it because my driveway is too long for them to run service to me. I am ready to contact them and ask if I can pay to have them bring the lines to me.I HATE FRONTIER more than life!!

 – About 1 Month ago.

Everybody wanna call and complain about how horrible frontier is, and then wanna day “ I knew it was terrible and I never should of got this” your right!! If it was so terrible and btw customer...

Everybody wanna call and complain about how horrible frontier is, and then wanna day “ I knew it was terrible and I never should of got this” your right!! If it was so terrible and btw customer service agents get paid way more than you think. LOL...

 – About 1 Month ago.

Has anyone out there investigated these complaints with their state Attorney General or at the Federal level, or contacted their congressional reps? In the outskirts of Duvall WA we have no other...

Has anyone out there investigated these complaints with their state Attorney General or at the Federal level, or contacted their congressional reps? In the outskirts of Duvall WA we have no other internet option except satellite, however that service is ranked as poorly as Frontier's. Cable service not available. Comments?

 – About 1 Month ago.

oh man, look at all these negative comments! The sad part is it is all TRUE. I know for sure Frontier has terrible customer service. Everytime I talk to someone from Frontier I feel so sorry for them....

oh man, look at all these negative comments! The sad part is it is all TRUE. I know for sure Frontier has terrible customer service. Everytime I talk to someone from Frontier I feel so sorry for them. So incompetent, scared, low paying dead end jobs, getting yelled at by customers and supervisors daily!!! I try my best to give them a chance, but I always end up wanting to give them a good a$$-whooping. Shady company. I never get a straight answer. Cheap prices, but you pay for what you get. I'm gonna stick with Xfinity or ATT. Cost more, but at least they TRY to be professional...

 – About 1 Month ago.

WORST COMPANY EVER!! Have been waiting for a phone install for over 8weeks, had two appts and they never showed. Unfortunately its the only phone service available to us in rural west virginia. Lying...

WORST COMPANY EVER!! Have been waiting for a phone install for over 8weeks, had two appts and they never showed. Unfortunately its the only phone service available to us in rural west virginia. Lying crooks!

 – About 1 Month ago.

Whomever is running this website is an idiot. This is not a private company, it is publicly held and listed as FTR. ...

Whomever is running this website is an idiot. This is not a private company, it is publicly held and listed as FTR.

 – About 1 Month ago.

We have been calling for about two months now to cancel the service. All equipments were sent back over a month ago but still keep getting bills. They said we didn’t have a cancelled order number...

We have been calling for about two months now to cancel the service. All equipments were sent back over a month ago but still keep getting bills. They said we didn’t have a cancelled order number (how would we know that we needed to get one). They had to look into all the conversation notes. Anyway, until today it’s still not resolved. Three weeks ago they said they had to submit for approval because the bill was over $100. Now they said they had to submit request for escalated approval dept. it’s really ridiculous how this company handles business. I don’t want their service even if it’s free. Not worth the nightmares.

 – About 1 Month ago.

$50 month apparently equals 400kbps...

$50 month apparently equals 400kbps

 – About 1 Month ago.

Paying outrageous costs for "6Mbps High Speed Internet".

Here is the records.

Highest speed seen ever - 1 Mbps

Highest speed seen on occasion - 700...

Paying outrageous costs for "6Mbps High Speed Internet".

Here is the records.

Highest speed seen ever - 1 Mbps

Highest speed seen on occasion - 700 Kbps

Average speed 400 Kbps



Do I need explain more?

 – About 1 Month ago.

frontier sucks ass, the customer service is god awful, they made an appointment for a week, its been 15 weeks......

frontier sucks ass, the customer service is god awful, they made an appointment for a week, its been 15 weeks...

 – About 1 Month ago.

They have put me on hold for over 3 hours. I've been transferred 15 times. Bastards....

They have put me on hold for over 3 hours. I've been transferred 15 times. Bastards.

 – About 1 Month ago.

Internet goes out Dec. 26th till Dec.31st, I call in to ask why, no one can give me a reason as to why.
Internet Download Speed of 0.22Mbps when I am paing for 18Mbps, they cant even provide the...

Internet goes out Dec. 26th till Dec.31st, I call in to ask why, no one can give me a reason as to why.
Internet Download Speed of 0.22Mbps when I am paing for 18Mbps, they cant even provide the services I am paying for. Called to have a technician come out, they said it wouldnt be until Jan 8th, and that I will be charged for having a technician come out, which is bullshit because I am not the one causing these issues it is THEIR responsibility to provide the services I AM PAYING FOR, f%@k this company

 – About 1 Month ago.

My phone service has been out since December 27, 2018. I have called three times asking for service, and was told it would be restored Saturday, December 29, 2018. When that did not happen, I called...

My phone service has been out since December 27, 2018. I have called three times asking for service, and was told it would be restored Saturday, December 29, 2018. When that did not happen, I called back and was told it would be restored by January 14, 2019. That is 19 days too long for myself, a severe diabetic, and my spouse, who has a heart condition with pacemaker monitored by her heart surgeon via Merlin. We are in a very remote area and must have a phone line for medical services. I also work from home as a farmer and need a phone in order to sell my hay. They have effectively cut me off from my source of income and from medical services for 19 days. That is unacceptable.

 – About 1 Month ago.

Frontier has extremely bad packet loss on several IPs
Contacting support is a hassle and 9 times out of 10 will not solve the problem and just leave you with a headache....

Frontier has extremely bad packet loss on several IPs
Contacting support is a hassle and 9 times out of 10 will not solve the problem and just leave you with a headache.

 – About 2 months ago.

Internet is down. After multiple calls, they determine a tech needs to come out to inspect the modem. The soonest appointment is in a week. I sit here all day wondering where they are... so I called....

Internet is down. After multiple calls, they determine a tech needs to come out to inspect the modem. The soonest appointment is in a week. I sit here all day wondering where they are... so I called. Unusually high demand, and lack of man power, I’ve been bumped two days. I should have been notified, but wasn’t. They suck.

 – About 2 months ago.

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go...

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go f%@king bankrupt and end up in prison for stealing government funds that are suppose to be used for improving internet access & speeds!

 – About 2 months ago.

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go...

DSL at Dial-Up speeds! You seriously can't beat Frontier Communications when it comes to offering one of the worst DSL services in the world!

I hope these lying, scamming, thieves go f%@king bankrupt and end up in prison for stealing government funds that are suppose to be used for improving internet access & speeds!

 – About 2 months ago.

After purchasing their highest level of service and paying for it, this year they stopped delivering the service but continued to charge full price. In good faith, I started working with them in July...

After purchasing their highest level of service and paying for it, this year they stopped delivering the service but continued to charge full price. In good faith, I started working with them in July to fix the problem.

Uncounted hours were spent on the phone, online and with tech visits to no avail. Frontier was delivering right around 38 % of the speed promised and I was paying for. Streaming was painful with constant buffering, games were impossible and computer work was agonizing.

So finally, in December, I threw in the towel and cancelled the account on Dec 6. They refused to do so. Because my billing cycle began on Dec 4, they want me to pay for the whole month, $72.00. Even though they did not deliver on their contract, they want me to abide by it.

Very, very consumer unfriendly.

 – About 2 months ago.

Frontier has terrible upload speed at 0.00mbps....

Frontier has terrible upload speed at 0.00mbps.

 – About 2 months ago.

I just got charged an early termination on a no contract account. Really angry. Not sure what to do as I deleting the chat transcript from my sign up....

I just got charged an early termination on a no contract account. Really angry. Not sure what to do as I deleting the chat transcript from my sign up.

 – About 2 months ago.

What a nightmare. I can't wait to switch from Frontier. Customer service is horrible. One month our Internet is ridiculously slow, the next we get dropped constantly. I can't understand how...

What a nightmare. I can't wait to switch from Frontier. Customer service is horrible. One month our Internet is ridiculously slow, the next we get dropped constantly. I can't understand how they stay in business. They truly don't care about customers.

 – About 2 months ago.

ecks dee dee dee dee this is the best website ecks dee because it talks about how much frontier sucks ecks dee...

ecks dee dee dee dee this is the best website ecks dee because it talks about how much frontier sucks ecks dee

 – About 2 months ago.

poo poo pee pee...

poo poo pee pee

 – About 2 months ago.

Frontier sucks so bad that when i used it I only got -0.498758972996576627826574 mb/s down....

Frontier sucks so bad that when i used it I only got -0.498758972996576627826574 mb/s down.

 – About 2 months ago.

Frontier sucks! We used to have it and it was terrible, we got like 2 mb/s download and 0.80 mb/s up. So happy that we are with Wave Broadband now. We get gigabit speeds! Frontier is by far the worst...

Frontier sucks! We used to have it and it was terrible, we got like 2 mb/s download and 0.80 mb/s up. So happy that we are with Wave Broadband now. We get gigabit speeds! Frontier is by far the worst internet provider in the world. It feels like using dial up.

 – About 2 months ago.

Awful. Just awful. ...

Awful. Just awful.

 – About 2 months ago.

Oregon - Today I received a form titled "Oregon and Washington Positive Identification Form." The form REQUIRES my social security number, or a COPY of my drivers license, or BIRTH...

Oregon - Today I received a form titled "Oregon and Washington Positive Identification Form." The form REQUIRES my social security number, or a COPY of my drivers license, or BIRTH CERTIFICATE,or PASSPORT! Are these people high!?!?! I wouldn't give these idiots my cereal box-top points much less personal information! Since there was no cover letter or explanation as to WHY they "need" this info I searched online for an answer. I could find no legal requirement from either Washington or Oregon State, nor the FCC.

Go to hell Frontier! I HARE HATE HATE your crappy service, crooked business practices, and idiotic policies.

 – About 2 months ago.

I have had charter, comcast, metroDSL, CableWOW, and timewarner in the last 10 years..... somehow frontier takes the cake on the shittiest connection, and lowest quality support....

I have had charter, comcast, metroDSL, CableWOW, and timewarner in the last 10 years..... somehow frontier takes the cake on the shittiest connection, and lowest quality support.

 – About 2 months ago.

I was a Verizon customer who was off contract when Frontier took over our service.

I contacted Frontier after they took over and asked to renegotiate my services to lower the cost. They...

I was a Verizon customer who was off contract when Frontier took over our service.

I contacted Frontier after they took over and asked to renegotiate my services to lower the cost. They offered to do so, giving me numerous "discounts" as a part of signing up. When I got my first bill with the new "discounts", I ended up paying MORE!

I called them and questioned the new charges with my "discounts" they offered to help me "work things out" and lower my bill - again. I declined. A few months later I dropped Frontier for another service provider.

Be aware!

Frontier has a policy of charging for a whole month at the time of cancellation - that is, if you cancel on January 3, you're still on the hook for the whole month of service, even if you surrender your equipment on that day.

If you pay a prorated amount only, they'll send the balance out for collection and harass you over it.

 – About 2 months ago.

So my father passed away and I sent a letter asking Frontier to cancel the subscription, send me a box to return the equipment, note change of address and send the final statement. After receiving a...

So my father passed away and I sent a letter asking Frontier to cancel the subscription, send me a box to return the equipment, note change of address and send the final statement. After receiving a second statement, I sent a second letter. Upon selling my fathers home, the buyer tried to connect to Frontier and they said I would need to call and cancel which I felt i did with two letters. However, I reluctantly made the call (Have had soon many bad experiences when I have called on my behalf in the past...will save that for another day). After talking with two different representatives, they said I would need to pay through the end of the year and would also be receiving an early termination penalty since my father signed a two year contract. I am speechless.

 – About 2 months ago.

Frontier is just another extremely corrupt company. It appears Verizon is their daddy and in some kind of arranged agreement, Frontier purchase all those area's for a big payout. Back room...

Frontier is just another extremely corrupt company. It appears Verizon is their daddy and in some kind of arranged agreement, Frontier purchase all those area's for a big payout. Back room dealings with huge payout's to management. But left subscribers to the junk called Frontier.

Frontier appears to be losing people on purpose and will probably declare bankruptcy. while making more millions for a few top execs. Its the American way in GOP land.

Its just a terrible run company and they cheat people constantly. Bills are just increased for no reason and nobody can fix it. It can take months and lots of wasted hours and maybe one can get it fixed. They rarely even know what internet speeds are available and sound insane on the phone. So, I think its just something Verizon thought of to dump what they didn't want, and make huge profits. Regulators will pass anything because they are dumb and paid off. What a mess something in the USA are these days.

 – About 2 months ago.

Frontier is a nightmare of a provider. I was paying $30/month for 100 FiOS for a year and moved to a new location about 15 minutes down the road a few months ago. They told me I could still get FiOS...

Frontier is a nightmare of a provider. I was paying $30/month for 100 FiOS for a year and moved to a new location about 15 minutes down the road a few months ago. They told me I could still get FiOS but only 50 (so half speed). Accordingly, they promised over the phone, my bill would be $10 less. After nearly a week of no service due to their negligence (they promised to send a tech out to my location to set it up and never did, so I wasted an afternoon waiting in an empty apartment for no one), when I finally got my service running and got my new bill, I saw that my bill had nearly DOUBLED. After spending hours on the phone, I was told numerous times that the information I was given about a $10 cheaper bill was wrong and that I was actually paying nearly double the money for HALF the speed. Absolutely unacceptable but they are the ONLY internet provider in my area, so I have no choice!

 – About 2 months ago.

I am a Frontier Employee and I agree wholeheartedly. Frontier is an equal opportunity offender. They don't care who they screw. They've been screwing customers for years and about 3 years...

I am a Frontier Employee and I agree wholeheartedly. Frontier is an equal opportunity offender. They don't care who they screw. They've been screwing customers for years and about 3 years ago they decided it was also OK to screw over their employees as well. They've cut US jobs just to hire vendors in South America and somehow they still get away with claiming they are US based. They stopped giving bonus' and raises' to employees but the Executives and Directors still get theirs. We used to have the opportunity to work from home, but now they make us come into the office every day. That is fine if you're just 10 min from the office, but most of us work in large metro areas and it's at least an 1.5 or 2 hour drive just to get into the office. They refuse to work with you if you have any type of family emergency. They have their chose few that they don't hold to the same standards. It seems like everyone from the CTO to Directors have a conflict of interest b/c they own a big chunk of the Vendor companies that we do business with. They never deliver on any of their promises. They constantly lie to customers and employees. They raise rates for no valid reason. I'm surprised they're not all in prison for insider trading or embezzlement

 – About 2 months ago.

Camden, Alabama: Frontier is all we can get outside the city limits and it suxs big time!!! Just ran a speed test .84 MPS. Is that blazing speed or what, speed test could not even register an upload...

Camden, Alabama: Frontier is all we can get outside the city limits and it suxs big time!!! Just ran a speed test .84 MPS. Is that blazing speed or what, speed test could not even register an upload speed. It should be criminal for them to take our money and not give service. I've tried looking for something else, all the satelite providers have just as bad reviews. What can I do? Very frustrated!!!!!

 – About 2 months ago.

Frontier has been an absolute nightmare. I received 1.5 mbps internet for 2 weeks and when I called frontier sent me a broken router that took 3 days to arrive. When I called and spent 3 hours on the...

Frontier has been an absolute nightmare. I received 1.5 mbps internet for 2 weeks and when I called frontier sent me a broken router that took 3 days to arrive. When I called and spent 3 hours on the phone with support they finally sent a new router. Then instead of expediting the box for my trouble they sent it ground. I then received 3 big boxes from frontier. 2 different internet routers. 7 coaxial cables. 1 tv box( I've never received tv service) an internet modem and 3 packs of other junk. None of this was ever ordered by me. I canceled my service from my frustration and your company still is charging me $26 for service I never received. Come to find out from billing that I have been paying for TV service I never ordered or agreed to. and have been paying for years. Shows on my bill and FIOSQIPHDSTB. Are you kidding me?? This is a scam of a company. I called spectrum, they were at my house next day.

 – About 2 months ago.

After a full year contract, pay every bill, canceled at the very last day as they told me to, they charge me 9.99 cancellation fee. WTF....

After a full year contract, pay every bill, canceled at the very last day as they told me to, they charge me 9.99 cancellation fee. WTF.

 – About 2 months ago.

it took me god knows how long just to load this website, thanks Frontier!...

it took me god knows how long just to load this website, thanks Frontier!

 – About 2 months ago.

I hate Frontier more than anybody can hate anything. Such incompetence. Much unethics....

I hate Frontier more than anybody can hate anything. Such incompetence. Much unethics.

 – About 2 months ago.

Frontier is terrible. Internet has been in and out....

Frontier is terrible. Internet has been in and out.

 – About 2 months ago.

Two appointments they missed, never showed never called and then told me the rescheduled appointment didn't exist, 12 hours of waiting at home, three hours on the phone and no installation. Done,...

Two appointments they missed, never showed never called and then told me the rescheduled appointment didn't exist, 12 hours of waiting at home, three hours on the phone and no installation. Done, sticking with Cox. Frontier's customer service deserves the horrendous reputation. I have worked customer service all my life and never have I experienced such total disregard to the customer's needs. Appalling, disgraceful. We opted to continue to pay an exorbitant monthly fee with our present carrier over this company's disgraceful service.

 – About 2 months ago.

I just cut the cord with Frontier! As punishment for not agreeing to another "contract" with them they raise your bill monthly between 30 & 40 dollars. This month was the straw that broke...

I just cut the cord with Frontier! As punishment for not agreeing to another "contract" with them they raise your bill monthly between 30 & 40 dollars. This month was the straw that broke the camels back! Already have had my internet changed over to Xfinity. Have cancelled my account effective Jan 3rd. This company has no regard for the people who have been loyal and kept them in business. It is all about the money.

 – About 2 months ago.

This company is pure garbage. I wish zero stars was an option. I called to set up internet nearly a month ago. I was told I would be getting 12Mb/s which i was already kind of disappointed about,...

This company is pure garbage. I wish zero stars was an option. I called to set up internet nearly a month ago. I was told I would be getting 12Mb/s which i was already kind of disappointed about, because 12Mb/s isn't the fastest internet around. But they are the only provider in my area and told me that was the fastest available in my area so I reluctantly signed up.

They then proceed to wait nearly a month, and the day before install call me to tell me "Sorry your area doesn't have the right sockets for 12Mb/s and the best you will be able to get is 3Mb/s" ARE YOU KIDDING ME!? 3Mb/s is NOTHING. How is this company still in business offering garbage speeds like 3Mb/s My phone is easily 5 times faster than that.

Then after I expressed my extreme dissatisfaction with this speed or the fact that they waited until the day before install to tell me their speeds are actually 4 times slower than what they sold me, they said they would send a technician out to see if the speeds here could be upgraded, and I would here back IN TWO DAYS. You should have upgraded this area 10 YEARS ago, that's the last time 3Mb/s was a relevant internet speed.

Seriously you make me wait almost a month for hookup and then I have to wait TWO DAYS for a technician to come out to tell me if the original speed I was sold could even be made possible.

I HATE this company. The ONLY reason I even have to deal with this unprofessional sub par company is cause they have some sort of monopoly in this area and feel they can offer terrible service coupled with incompetence and their monopoly shields them from any competition taking customers.

I could tell you right now if ANYONE else offered service in this area I would go with them. I'm currently searching desperately for any other internet option so I don't have to have this HORRIBLE company.

Seriously Frontier, you are the WORST. You deserve to go out of business.

 – About 2 months ago.

Frontier is one of the worst companies they do not care about customers. Would never have them if my HOA did not have the service from them. I am looking to go with ROKU and SLING and get rid of their...

Frontier is one of the worst companies they do not care about customers. Would never have them if my HOA did not have the service from them. I am looking to go with ROKU and SLING and get rid of their TV service. Way to expensive for what you get. SLING works great and cheap!!!!!
SLING.

 – About 2 months ago.

Please cancel my account !!!!!!!!!!!!!!!!!!
I had your Frontier Internet “installed” in May 2018. After many visits from your technicians and the person who was to bury the cable, it was up...

Please cancel my account !!!!!!!!!!!!!!!!!!
I had your Frontier Internet “installed” in May 2018. After many visits from your technicians and the person who was to bury the cable, it was up and running in August, 2018. THAT IS FOUR MONTHS. I faithfully paid each monthly bill even though I was not receiving what I was paying for.
Since this is a summer home, I cancelled the service on Nov. 14, 2018 (Ref. Number 040904242) with someone named Megan. She had said do not pay that bill that I would get an updated bill since I wouldn’t owe the full $35.37 monthly fee.
According to your customer service rep, it took 2 weeks for you to turn off my service, Dec. 1.
I received a bill today for two months plus a late fee for a total of $79.74. This is purely disgusting!! So, I called your 1 800 921 8101. He tells me I owe the full amount and there is nothing he can do.
I’m going to pay the full amount but you should refund all of my payments since the beginning. I don’t know if it is your technicians/product/service but I have a difficult time see how you can stay in business. If I don’t get some sort of a refund, I will do everything I can to tell my story of this horrible experience.

I sent this to the CEO... no response yet

 – About 2 months ago.

I run my business from my home, 2 months ago they started throttling back my speed to 3 mpbs, I am paying for 6 mpbs. They said it was a mistake. they fixed. then 2 days ago it started again. so I...

I run my business from my home, 2 months ago they started throttling back my speed to 3 mpbs, I am paying for 6 mpbs. They said it was a mistake. they fixed. then 2 days ago it started again. so I called, they fixed it again. They also said they only guarantee speeds of 70% of your total speed. Ok, show we were that is in writing...Talked to 5 people, no answer, they could not find this in print. Another supervisor got on the line, and said we will get this going, he hung up on me when he transferred me.

So, I gave up, I paid for the 12 mpbs (my max, in small town 11 miles from Microsoft), I had no choice. I believe this is the plan to constant lower the speed to make you upgrade. Since they have been deregulated they can legally reduce your bandwidth and says its the network thats slowing your connection down. This is why all of us were against deregulating the internet service. So, I had to surrender for an extra $16 a month. I am sorry for all us moving forward, since frontier has 1.5 billion in debt (see 2017 article) they are going to keep squeezing us. Take care.

 – About 2 months ago.

The internet sucks so much ass that when It works it works fine but when it doesn’t we usually get 60mbps but when it doesn’t we get 1 to 2 mbps so f%@k frontier ...

The internet sucks so much ass that when It works it works fine but when it doesn’t we usually get 60mbps but when it doesn’t we get 1 to 2 mbps so f%@k frontier

 – About 2 months ago.

I just quit that horrible job after 6 years, they constantly tell us to lie to customer. Infrastructure is shit, they don't put any money in rebuilding or fixing customer repetitive issues. I...

I just quit that horrible job after 6 years, they constantly tell us to lie to customer. Infrastructure is shit, they don't put any money in rebuilding or fixing customer repetitive issues. I actually got wrote up by supervisor for escalating a ticket for a customer with a due date 1 month out. Constantly stressed out because we are told not to create tickets. Most agents hang up on you if you get angry, management doesn't care. A lot of agents hang up if you need a ticket put in place because metrics are affected for creating one. Underpaid and overly stressed and Harvey Mcreynolds a supervisor in Allen can eat a sick. I hate that company and I'm telling you now after working there for 6 years leave. Lol the slogan for employees that was given by management was SAVE FRONTIER, lol your asking your employees to save your company, pathetic and definitely don't know how to treat customers or employees. What a nightmare!

 – About 2 months ago.

I had my home phone temporarily suspended on 12-2-18 because I needed to sign an FCC form that states I will provide electricity, internet for my phone and that I will provide a backup battery in case...

I had my home phone temporarily suspended on 12-2-18 because I needed to sign an FCC form that states I will provide electricity, internet for my phone and that I will provide a backup battery in case of a power outage - as they don't want to be responsible if I can't call 911. I called Customer Service to have them explain this form before I signed it. I especially wanted to have them explain the battery backup. He told me it's an $11 battery that they can provide, but I don't really need to have it. I told him that 4 people in my house have cell phones, so backup battery on a home phone is not a concern. I signed form electronically & sent it back. Two days later, I still have no working phone. (Wow - if I was a person with no cell phone, I couldn't have called 911 if I had an emergency - and the FCC is worried about it). I started a chat room conversation on Frontier to solve problem. That is another frustrating process. They want to ask you (in separate responses) your home phone number, confirm your email and cell phone in case we get disconnected. I was at work and would prefer if they just answer & solve problem, as I don't have much time to waste. They ended up rebooting my modem and phone now works. Since they suspended the phone in the first place for some FCC rule, they should have made sure that those steps were done without me having to call.

 – About 2 months ago.

1. I had Frontier residential phone line and business Internet. I requested to combine them in one business bundle for the same price as for new customers. They agreed. I made order but a few days...

1. I had Frontier residential phone line and business Internet. I requested to combine them in one business bundle for the same price as for new customers. They agreed. I made order but a few days later they "changed mind". I decided to transfer phone number to another company. After that they again agreed to provide me this service for the requested price. Nevertheless they are trying the second time to charge me for the old price. I again called customer service today informing them that conversation is recorded. They _denied_to_talk_ with me. I am waiting for manager call.
2. Transferring residential phone number to a business service was terrible experience. Residential customer service answered they have nothing to do with business service and vice versa.
3. The same time I decided to change number of rented static IPs. At the scheduled date they disconnected service at 3 a.m. My web site went down. I spent hours on the phone trying to figure out a new setting. They reconnecting service just at 20:00.
4. English is not my native language. I have strong but understandable accent. I am living for more than 20 years in USA and worked for many IT companies including Microsoft. One operator tried to abuse me pretending she absolutely does not understand me - even simplest words like "one", "four", etc.

 – About 2 months ago.

These A**holes at Frontier CUT OFF ALL MY SERVICES WITHOUT NOTICE AND WITHOUT CAUSE!!

They acknowledge that my bill was paid timely and I have a zero balance due, but "Sir, your...

These A**holes at Frontier CUT OFF ALL MY SERVICES WITHOUT NOTICE AND WITHOUT CAUSE!!

They acknowledge that my bill was paid timely and I have a zero balance due, but "Sir, your service has been disconnected and we cannot explain why".

I asked the "Office of the President" why they cut all my services off last night, and I was basically told "The person I need to speak with has gone home".

I was supposed to have my telephone number ported to another carrier, so it seems as if this is Frontier's retribution. If a person leaves for one service, cut off ALL services and the hell with them.

The "Office of the President" is nothing (IMHO) more than an extension of the rip-off that is Frontier, and they staff it with glorified collection agents.

When I demanded my service be reinstated because I am NOT late on my payment (which they, and the billing department acknowledged), these jerkwads told me "If you want service, you'll have to undergo another credit check, but I can try to work around that. Then we will assign you a new telephone number, and we can then put in a request to see if we can get your old number back."

As the British say, I'm GOBSMACKED!!

Frontier has no right to discontinue service without notice. Their Terms of Service state that they must give 30 day's notice...but they gave zero notice.

I am disabled and rely upon a medical "panic button" in case I fall, etc.. but that is not working since Frontier disconnected my entire account and all services.

Some of you may think "He must have done something to get his account disconnected". The answer to that is "NO...I did not!"

All I did was to ask to port my phone number to another phone carrier.

The bigger joke is that Frontier tried to convince me that "You also ported your TV and Internet".

We all know there is no such thing as "Porting TV and Internet", there is no law, no regulation, etc.. and only telephone service and telephone numbers are covered by "Porting" law.

I honestly feel this calls for a complaint to the FCC and also perhaps to an attorney to take Frontier to arbitration.

Disconnect all services to an elderly disabled person? Really?

Frontier is the worst company in the history of ISP's and other services.

They refuse to re-negotiate contracts and it appears they are vindictive and as reprehensible as everyone else here feels they are (again, that is my personal opinion).

God bless all of you who are dealing with this sham of a company (and even if you aren't...God bless you, as well!)

 – About 3 months ago.

These people act like they don't WANT to be in business! No concept of "listening" to the caller....just reciting the replies from their screen. It is so dang frustrating trying to...

These people act like they don't WANT to be in business! No concept of "listening" to the caller....just reciting the replies from their screen. It is so dang frustrating trying to reason with any of them. Then I read online about lawsuits against them for some of their billing practices. Now I know why. And don't get me started on the Better Business Bureau....what could they use lower than F??

 – About 3 months ago.

yup...

yup

 – About 3 months ago.

My Frontier FIOS internet in Sarasota has degraded from the 150 Mbps download speed that I pay for to a DSL-range speed between 10 and 20 Mbps. This has been going on for about a month, just a few...

My Frontier FIOS internet in Sarasota has degraded from the 150 Mbps download speed that I pay for to a DSL-range speed between 10 and 20 Mbps. This has been going on for about a month, just a few months after Frontier jacked up my monthly bill by another 20%, (the second 20% increase since Frontier took over the Verizon network in Sarasota two years ago.) Now I'm paying almost twice as much for a small fraction of the internet speed.

Frontier's phone Tech Support is horrible. They say the problem is at my location, not with its network. They claim the problem is with my router's firmware being out of date and I need to manually upgrade my firmware. However, the Frontier website says router firmware is automatically updated over their network, and the customer does not need to worry about this. The website provides no instructions for a customer to update his own firmware and no way to download a firmware image file that is necessary to do this.

The online chat for tech support on the Frontier website is a big zero. I can't even start a chat session. .

 – About 3 months ago.

My letter to The Office of the President Frontier Communications:

To Whom it clearly does not concern:


Poor service, broken promises and gross incompetence. Nefarious...

My letter to The Office of the President Frontier Communications:

To Whom it clearly does not concern:


Poor service, broken promises and gross incompetence. Nefarious billing practices and unauthorized hidden charges. Exorbitant billing increases at every turn. Bogus promotions that arbitrarily cease to exist. Non existent customer service and customer appreciation. THIS is the legacy of Frontier Communications. A company that prides itself on offering the most barbaric form of customer service on the entire planet. Frontier customer support representatives are world class dilettantes with a penchant for humiliating and terrorizing well meaning customers. Customers who are attempting to solve problems and resolve issues. They would much rather yell and scream at a customer over the phone than provide a sound solution or a reasonable alternative. Threatening customers with bodily harm and violence is completely acceptable behavior and common protocol at Frontier Communications.



Here is a direct quote from one of your 5 star employees; “The irate out of control customer’s who call us for support are the ones that make our day. We look forward to each and every one of their calls because they help to make the day pass quickly and they provide good entertainment. We absolutely thrive on the confrontation and on their anger. The rush is awesome it’s like a drug I swear. The more they lose it the more we would love it and the better we would “get off”...... At lunchtime we would compare notes with one another and see who had the most pissed off customer of the day. We would even tag certain distraught customers and give them nicknames like “Mr. Stinky Pants” or “Grumpy Grand Pa” etc. I made one old bitch so angry that she peed her pants and then started crying like a little baby. We named her “Granny Depends”


WOW! A real class act! How far does this terrorism go? This crap really needs to stop! The consequences of this type of irresponsible behavior could be life threatening to certain customers who are sensitive, elderly, mentally ill or those who have health issues especially cardio pulmonary conditions. This is a very sick and dangerous game to play with people. Purposely upsetting people is malicious intent that may cause serious harm or even death. How many lives may have been cut short by poorly trained, malicious and careless Frontier customer support representatives? How many? I sincerely hope and pray that Frontier will be held liable in the very near future for the injuries that they inflict upon others and for the lives that they so haplessly destroy.


After nearly 100 phone calls and 40+ unproductive hours spent on the phone with Frontier over the past 18 months I have learned a few things. None more important than this; Frontier is incompetent to the Nth degree. Completely inept at every turn cross indexed to every single facet of this sadistic and worthless company. Frontier Communications is the absolute worst of corporate America. This is by far the most appalling, most disgusting company that I have ever had the displeasure of dealing with in my 57 revolutions around the sun. Your people are impossible to deal with. They are domestic terrorists. They are rude, unhelpful and completely incapable of solving problems or providing decent customer service. They show absolutely no respect towards the customer. There are no resolutions at Frontier. All issues and grievances go unresolved and this just speaks volumes about what a total and complete piece of garbage this company really is.


Now let us talk about the inferior and failing Frontier Communications DSL Internet service infrastructure here in Hampshire county West Virginia. It sucks! It sucks up one side and right down the other side. The problem with DSL(Frontier) is that some of the phone lines out there are circa 1920. Also, there is not enough twisted pair phone wire to serve every customer who subscribes to Frontier. In order to process DSL signals over copper phone lines, sophisticated algorithms are employed to overcome the inherent limitations of antiquated analog wiring. These copper wires were originally designed to deliver simplistic analog signals for telephone communication. Copper wiring may not be the best choice to package and deploy complex and tedious digital signals used for today's high speed internet. You can easily deploy DSL over an existing coaxial cable or fiber optic cable network. We need more fiber optic cabling and less twisted pair wiring. Frontier just keeps putting band aides on the problem by adding more compensating equipment to the system, and by routinely writing additional algorithmic software code to make up for the lack of bandwidth. Frontier is charging way too much money for inferior internet service that is plagued with technical issues and offers low end performance.


I have completely had it with Frontier. My neighbors here all share my feelings. Frontier is hated with a passion in these parts. Your name is “Mud” around here. You treat your subscribers as if they were made out of plastic. I have been threatened with physical violence by your reps, spoken to in a very abusive manner and completely disregarded as a valued customer on every single imaginable level. Frontier reps are very difficult to deal with and they are some of the most miserable people that I have ever encountered in my entire life. I feel sorry for them I sincerely do they are entirely misguided and very poorly trained. Their morale is very low and this becomes immediately apparent when one converses with them. They are very combative by nature and completely unwilling to compromise or show empathy towards their customers. They do not value honest customer input and feedback. In fact they take offense and treat it as a personal insult instead. Very unprofessional. I have no kind words to share and no praise to give them. They are truly sick and mentally deranged individuals who act with complete and total impunity. They have your approval to behave this way. They were poorly trained by example. They are very dangerous sociopaths and Frontier is to blame.


Shame on you Frontier Shame! Shame! Shame!


Congratulations Frontier! You have made it to the top ranking on the list of the 10 most hated companies in America.

 – About 3 months ago.

Just registered my second complaint to FCC over (complete lack of) Frontier service. Nearly impossible to get a competent customer service representative with typical wait times of 12-15 minutes to...

Just registered my second complaint to FCC over (complete lack of) Frontier service. Nearly impossible to get a competent customer service representative with typical wait times of 12-15 minutes to speak to a representative. After multiple cases of being told I was "not an authorized party on the account" in error, I made attempts to cancel service and was again told I was "not authorized." I've been lied to by Frontier personnel on multiple occasions with an utterly-insulting attitude from CS personnel and a real shame that the customer-friendly Verizon reputation was completely destroyed in FL by Frontier:-(
If left with no other option, I would buy a hotspot device and do without rather than utilize Frontier services again. Luckily, we have great options in Central FL other than Frontier:-)

 – About 3 months ago.

There isn't enough space on a server to hold my complaints about Frontier. They just can't run a business, administratively or technically. I wouldn't be surprised if hamsters on wheels...

There isn't enough space on a server to hold my complaints about Frontier. They just can't run a business, administratively or technically. I wouldn't be surprised if hamsters on wheels were actually running their power. If they weren't basically a monopoly in my area (we also have Spectrum, which is as bad), I'd get rid of them.

 – About 3 months ago.

We just filed a complaint with Frontier at https://consumercomplaints.fcc.gov/hc/en-us. We used to be a customer until we saw a Frontier rate online that was about half what we were paying. We called...

We just filed a complaint with Frontier at https://consumercomplaints.fcc.gov/hc/en-us. We used to be a customer until we saw a Frontier rate online that was about half what we were paying. We called Frontier to ask for that package but we were told that it was for new customers only, so canceled our service on 7/3 and turned in our equipment on 7/5. We received a bill on 8/2 through 7/15, called Frontier and were told it was a mistake and to ignore the bill. We received another bill every month for three months afterwards and were told (after at least an hour wait on hold each time) it was documented in their system as their mistake and they would fix it. Finally, we got a notice saying they had sent the bill to a collection agency. Frontier then said it was incorrect but we needed to call the collection agency to contest it and they would fix it, which we did. The collection agency just sent a letter saying that Frontier rejected our dispute. Now the collection agency is going to ding our credit rating if we don't pay this bogus bill.

 – About 3 months ago.

Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! No...

Frontier, where do I begin.... Their motto; Don't think about, don't do anything about the complaints, they'll go away. We are not responsible for anything we have done wrong! No landline service for a week. Internet, every day since they took over from Verizon, it would read -no connection-. Trouble getting on-line to my bank to make payments. They sent out a tech twice, for nothing. He said we were sold a service that is not available in this area. Spend hours on the phone with them, zero solutions. Nothing but lies. In September Kathy, Frontier, said that everything was fine, they understood why we cancelled their service and $124.09 for breaking an unknown contract would be cancelled. Really, for a service we did not get. You can't file a class action lawsuit against them, because they say so. Today I got a letter from a collection agency. When will this end. It's disgusting that this company is allowed to continue with their kind of horrible service.

 – About 3 months ago.

November 2018

I was paying 81.00 mo for a single residential line. Found US Cellular "Home Phone" for $20.00 a month for same service. Changed on November 19th.
On Nov...

November 2018

I was paying 81.00 mo for a single residential line. Found US Cellular "Home Phone" for $20.00 a month for same service. Changed on November 19th.
On Nov 23rd, received a bill for service from Nov 6- Dec 10th @ $78.60. A whole billing cycle in advance. Nope they don't pro rate...screwed. I'm going to have to pay $78.60 for service between Nov 7 and Nov 19th. When I complained they just said it would be sent to collections. Really a lousy company with no concern for its customers...Just money.

 – About 3 months ago.

Frontier is a f%@king worthless provider! Worthless!...

Frontier is a f%@king worthless provider! Worthless!

 – About 3 months ago.

I have never seen a company that has the biggest disconnect with the customer service and the techs in the field. 1st. they shut my land line off without asking or me requesting it. It literally took...

I have never seen a company that has the biggest disconnect with the customer service and the techs in the field. 1st. they shut my land line off without asking or me requesting it. It literally took 5 total hours and me taking a day off work to get it hooked back up! They actually told me I never had a land line at my house! I have had a land line for 14 years with the same f%@king # and when they sent the tech out...(they never NOTIFIED ME) and he left a note on my door. I called them and they said *no one answered the phone* I asked what number they called and they said the # that I was trying to HOOK BACK UP!!! WHAT A BUNCH OF DOUCHE CANOES!!!!!!! TO TOP IT OFF AFTER THE TECH LEFT MY SHOWTIME WAS SHUT OFF!!! OF COURSE THE LADY ON THE PHONE TOLD ME SHE COULDN'T HOOK IT BACK UP AND THAT IT WAS SHUT OFF FOR NO REASON!!! f%@k

SHIT SHOW THE PERSON RUNNING FRONTIER SHOULD BE EXILED

 – About 3 months ago.

Frontier goes beyond sucking. I hate them so much. They used to be a good company. But that was 18 years ago. Now they SUCK. And the worst part is that they don't CARE that they suck.

Frontier goes beyond sucking. I hate them so much. They used to be a good company. But that was 18 years ago. Now they SUCK. And the worst part is that they don't CARE that they suck.

Where I live, I can only get Frontier. It's like being in hell, every single day.

 – About 3 months ago.

Frontier has created so many problems for the flow of my family's internet use. No one can do homework. No one can skype loved ones. No one can pay bills online. Because Frontier is ALWAYS DOWN...

Frontier has created so many problems for the flow of my family's internet use. No one can do homework. No one can skype loved ones. No one can pay bills online. Because Frontier is ALWAYS DOWN and their service is POOR.

 – About 3 months ago.

WE ARE ON OUR FIFTH MOTEM! WHENEVER THEY UPDATE THE FIRMWARE, IT DISRUPTS THE CONNECTION BETWEEN THE CUSTOMERS' MOTEMS AND THE IDIOTS AT FRONTIER, CAUSING THOSE CUSTOMERS TO HAVE TO GET NEW MOTEMS...

WE ARE ON OUR FIFTH MOTEM! WHENEVER THEY UPDATE THE FIRMWARE, IT DISRUPTS THE CONNECTION BETWEEN THE CUSTOMERS' MOTEMS AND THE IDIOTS AT FRONTIER, CAUSING THOSE CUSTOMERS TO HAVE TO GET NEW MOTEMS JUST TO HAVE GOOD INTERNET AGAIN. I WANT TO SEE SOME LEGAL ACTION. THEY ARE STEALING FROM US WITH SLOW INTERNET.

 – About 3 months ago.

Stay away from this horrible company! They have no clue what they are doing. Their left hand has no idea what the right is doing. I'd love to see some legal action or some way to get them out of...

Stay away from this horrible company! They have no clue what they are doing. Their left hand has no idea what the right is doing. I'd love to see some legal action or some way to get them out of our area for good!!!!

 – About 3 months ago.

I called at 8am on 11/19/2018 to complain about an internet outage that started since Saturday 11/17/2018. I spoke with a support rep that said there was an outage in my area and it would be fixed by...

I called at 8am on 11/19/2018 to complain about an internet outage that started since Saturday 11/17/2018. I spoke with a support rep that said there was an outage in my area and it would be fixed by EOD.

EOD rolls around and I call back in to get a status update and Shawn who I am now speaking with says there is no outage and never was! I give him the number first idiot gave me which is 364545AN and Shawn can't find that anywhere.

So I guess the first moron was just lying.

How can we get Frontier to go under/away? Voted out?

I'm considering just going all hot spot and picking up dish for some channels!

 – About 3 months ago.

Frontier customer service is not customer oriented. Called to cancel service and told no monies owed. Moved from Ca to Idaho and was told to take equipment to Idaho. They would send call tags. Never...

Frontier customer service is not customer oriented. Called to cancel service and told no monies owed. Moved from Ca to Idaho and was told to take equipment to Idaho. They would send call tags. Never got them. So called today. Was told I owe over 319.00 and they never got my new address. Said gal that i cancelled with gave me wrong info and needs more training.

 – About 3 months ago.

Worst company I have EVER DEALT WITH TOOK THEM OVER 1 1/2 YEARS to figure an problem I was having! Complete Incompetence!...

Worst company I have EVER DEALT WITH TOOK THEM OVER 1 1/2 YEARS to figure an problem I was having! Complete Incompetence!

 – About 3 months ago.

We were forced into Frontier after they took over Verizon Fios in our area. Let me tell you, after they took over, everything went downhill. I don't understand how or why, but our router would...

We were forced into Frontier after they took over Verizon Fios in our area. Let me tell you, after they took over, everything went downhill. I don't understand how or why, but our router would fail to download something via WIFI. We would call them or contact them and they always told us the same thing, "Unplug the Router, Leave it Off, Plug back in." This always fixed the issue, temporarily. But, then 20 minutes later it would happen again, especially with downloads or streaming. It would be so aggravating.

I contacted them and they had me do a bunch of troubleshooting stuff, flush the DNS and other stuff. Same problems would come back. I asked them to upgrade my router because it sucked and they wouldn't do it without a fee. I finally had enough this week and called Spectrum Internet. They set up a new router and so far everything is fine. F Frontier.

 – About 3 months ago.

...

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOF

 – About 3 months ago.

it sucks...

it sucks

 – About 3 months ago.

We live in upstate NY and, sadly, our only option is Frontier Communications. As we do not have cellular service at our home, we have both phone and internet plans. In all honesty, I am unsure which...

We live in upstate NY and, sadly, our only option is Frontier Communications. As we do not have cellular service at our home, we have both phone and internet plans. In all honesty, I am unsure which of the services is worse. We are FREQUENTLY without phone and internet, often for days or weeks at a time. While this has been common occurrence for over 3 years, we’ve only been able to successfully negotiate one bill adjustment. If you have options, I strongly recommend that consumers STEER CLEAR OF FRONTIER COMMUNICATIONS !!!!!

 – About 3 months ago.

Long Beach, California - Frontier took over Verizon and FIOS speeds are slow. My rate plan expired and am paying more per month with slower internet speeds. Supposed to be getting 75Mbs up/down....

Long Beach, California - Frontier took over Verizon and FIOS speeds are slow. My rate plan expired and am paying more per month with slower internet speeds. Supposed to be getting 75Mbs up/down. Running several Speed Tests show my uploads @ 25 - 35 Mbs and uploads @ 60 -70 Mbs. I download more than I upload so that doesn't help. Horrible service.

 – About 3 months ago.

I've had my router replaced 3 times in the last 3 years and my internet is still messing up. Frontier needs to get it together. Why should we pay for something that we can't even use most of...

I've had my router replaced 3 times in the last 3 years and my internet is still messing up. Frontier needs to get it together. Why should we pay for something that we can't even use most of the time?

 – About 3 months ago.

Frontier is horrible. DSL down every few days...for a few days. Frontier refuses to dispatch repair crews on the weekend. DSL down for days and days. ...

Frontier is horrible. DSL down every few days...for a few days. Frontier refuses to dispatch repair crews on the weekend. DSL down for days and days.

 – About 3 months ago.

Been like this for months. Our agony started during the strike. I am too tired to tell it all. It is just stupid that so much money goes to such poor service....

Been like this for months. Our agony started during the strike. I am too tired to tell it all. It is just stupid that so much money goes to such poor service.

 – About 3 months ago.

....

.

 – About 3 months ago.

I am getting fed up with frontier/Yahoo mail and google.this problem has been going on for 2 months. if I can't get the service I'm promised don't send me no bill.i need assistance on this...

I am getting fed up with frontier/Yahoo mail and google.this problem has been going on for 2 months. if I can't get the service I'm promised don't send me no bill.i need assistance on this matter soon.my e-mailed is jmouljr@gmail.com my cell number is 1 304 651 2998 or 1 304 651 9744.my name is James g. mouljr jr.why do you all make things so hard to get it fixed.I want the CEO president to call me.i am tired of this for over 2 months. tyvm. thanks 0

 – About 3 months ago.

Frontier Communications in FL is the absolute worst cable TV/Internet company in the USA. They have the worst, almost none existent customer service I have ever experienced.
I called to put my...

Frontier Communications in FL is the absolute worst cable TV/Internet company in the USA. They have the worst, almost none existent customer service I have ever experienced.
I called to put my service on extended vacation hold, in which billing for services stops until it's reinstated. I even got a service order confirmation number from the agent. Next thing I know, I get a letter from these idiots saying my account was terminated for lack of payment! Get on the phone again with customer service and of course my hold order is not in the system, can't find it so I guess you never called us! Please pay for all the services until the termination date plus $175.00 early termination fees for terminating the service!
Formal complaint to the state does nothing. State got me in touch with "executive customer service" at Frontier and these two fools don't want to reason to logical reason either. "I did not terminate the service you idiots did by your own admitted mistake" Well sir you still have to pay the termination fee!

Please people, DO NOT DO BUSINESS OF ANY KIND WITH FRONTIER COMMUNICATIONS!!!!

And if you already are because your service got bought by them, get out now if you have any other option!

If there are any class action lawsuits out there for getting screwed by these Aholes, please let me know so i can join.

 – About 3 months ago.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct...

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case???? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit". Today, 4/30, I called yet again speaking to a lovely supervisor in collections, (I refuse to pay my bill for service I do not have, till this gets resolved). She transferred me to a man in tech support, who disconnected me when I asked to speak to a supervisor? I called back once more and got Jasmin who even asked for my callback number. I answered all her questions and requested to speak to a supervisor in which she put me on hold than once again disconnected my call!!! Just today alone I spent 2+ hours and once more NO HELP!!! The customer service personnel have no clue on how working from home without internet impedes on my work. I go to starbucks to use the internet while I am billed at my home for NO Service!! Today, 5/2 I received my 3rd $30.00 D-Cell Battery case??? These people are clueless to what they should know about their products, conduct etc. I called Custom service for the 5th time in 30 days, only to get tossed around and offered unsolicited, the phone number to the office of the president! I called that number expecting as n elevated level of service and assistance. Boy, was I mistaken!!! I spoke to Jenny in the office of the president, who after looking over my account of all the mistakes Frontier had made, she advised me that," She was a single mother with two kids who when her own battery backup battery started buzzing, she went to a Batteries Plus store and bought a battery backup battery and fixed it herself" In other words, she was advising me that Frontier is not capable of sending a battery to me, I should go elsewhere instead of waiting for a simple service from Frontier??? That is some kind of screwed up advice from the Office of the President!!!! I have never been so offended and appalled by such a F**d up company as Frontier Communications. They should be closed down.
I just got off my 7th call to the President's office which is a joke as my issue due to Frontier lack of knowledge personnel, still is not close to resolution and now my service interrupted!! I miss Verizon!!!

 – About 3 months ago.

i am now with out internet service for the second time. currently at 70 phone calls as well as several to the office of the president.looking at 29 days out of 60 with out service.on three occasions...

i am now with out internet service for the second time. currently at 70 phone calls as well as several to the office of the president.looking at 29 days out of 60 with out service.on three occasions they said they were coming to fix the line. they never showed or called. the last tech i called the first time i lost service told me the was never any truck scheduled for my address.also received a text that they were coming to restore service on oct .1,however the text was sent 8 days later on the ninth.all they do is apologize and lie.

 – About 3 months ago.

Neighbors phone was out for 2 weeks, when frontier shows up they go to my property to work on it because the neighbors line runs right thru the middle of our yard and across a ravine that floods and...

Neighbors phone was out for 2 weeks, when frontier shows up they go to my property to work on it because the neighbors line runs right thru the middle of our yard and across a ravine that floods and where they installed another pedestal that is right in the flood line. After the guy left, OUR FREAKING PHONE and INTERNET stopped! I call frontier and explain how this should be part of the neighbors work ticket, so I don’t have to wait 2 freaking weeks to get them to fix our phones that their technician screwed up while working on their’s. Oh, no! I have to wait 2 freaking weeks too! It’s bad enough mine was knocked out by their idiot, but my other neighbor goes to call me that same morning and we find out his damn phone lines were taken out too! In total, my phone and 2 other neighbors lost their service after frontier’s tech fixed my other neighbors line! We all call in, and get a group work ticket, and still can’t get their azzes out any sooner! This is getting old! I’d say our phone and usually internet goes out about every 4 months, and it always takes them 10-14 days to fix it! This is ridiculous, and it’s getting to the point where I need to take this to the attorney general or utility commission and start raising hell for me and my neighbors! When there are many elderly neighbors that go thru this same bs, and it’s not like they can use a cell phone because there is no cell service where we live!

 – About 3 months ago.

So very discusted w frontier. They say they're all about the customer but not getting my phone line fixed for 2 weeks is absurd. Not a whole lot of choices when you live in the country. And...

So very discusted w frontier. They say they're all about the customer but not getting my phone line fixed for 2 weeks is absurd. Not a whole lot of choices when you live in the country. And filing a complaint is useless

 – About 3 months ago.

Love how CEO comp' for 2017 was $6.03m and targeted comp' for 2018 is $8.5m after the stock has been reverse split and still continues to crash. Absolutely terrible leadership. ...

Love how CEO comp' for 2017 was $6.03m and targeted comp' for 2018 is $8.5m after the stock has been reverse split and still continues to crash. Absolutely terrible leadership.

 – About 3 months ago.

Called 9/22 to say the service at tmy hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for...

Called 9/22 to say the service at tmy hunting cabin was out, they couldnt come out until 9/26 and the tech in the area doesnt work on the weekends. I took off of work, drove 2.5 hrs to be there for the 8am to 12pm window, as the place is rural there is no cell service and since the Frontier is out no phone at the cabin. 1pm no tech, I drive 30 mins out to cal lthem and was told that the tech is running late but will be there, I drove back. 4pm no tech, drove home and called, was told the tech was denied OT so my appt was moved to 10/5, I asked to speak with a supervisor, he tells me I do not need to be there and most times it is a line outside the house but it will be fixed tomorrow. No tech showed the next day, I called and they tell me they have no idea what the supervisor told me and my appt is 10/5. I cancelled the service, 2 weeks later got a bill for $9.99 as a cancel fee, I called and was told sorry they can not help me, I asked for a supervisor, was actually told sorry they are very busy and can not help me anyway, after 20mins of waiting the same customer support person tells me she spoke with her supervisor who oked the zero balance. 4 weeks later guess what another bill for 9.99, called again and they have no record of me calling the first time and they will not change the bill even though I wasted hours of my time and a day from work. Poor company and will never use them ever.

 – About 3 months ago.

After being with Frontier since transitioned from Verizon I still have to fight with them annually about my rates and services. They are very unwilling to make any reasonable rate change and pretty...

After being with Frontier since transitioned from Verizon I still have to fight with them annually about my rates and services. They are very unwilling to make any reasonable rate change and pretty much tell you that their is nothing they can do. Very frustrating! Even if you tell them you have better rates with the competition they don't care. Unfortunately I only have Frontier and Spectrum in my area and satellite is pretty much a waist due to the weather. Being retired you are pretty much on a monthly budget and paying over $200 a month is unacceptable. Maybe I'm a little naïve, but I only have Basic Triple-Play Package (Phone Internet,TV) with Showtime package and seems a bit expensive. They want almost $100 for just internet. Being of a conservative stance with the Government I really don't want any more Government intervention into business, but this has to stop. The cost for TV/Internet and cell phones monthly is outrageous. Just saying . . .

 – About 3 months ago.

After 3 months I am still being billed after I discontinued service. They are now sending me to a collection agency. I shipped everything back in the boxes that THEY sent me. I am unable to get in...

After 3 months I am still being billed after I discontinued service. They are now sending me to a collection agency. I shipped everything back in the boxes that THEY sent me. I am unable to get in contact with anyone that can help me get this resolved.

 – About 3 months ago.

Last service call we had, a young newbie tech showed up. Tracked mud from his boots into our living room on our cream-colored carpet and up the stairs to the second floor. Then as he waited for...

Last service call we had, a young newbie tech showed up. Tracked mud from his boots into our living room on our cream-colored carpet and up the stairs to the second floor. Then as he waited for someone from Frontier to contact him, he plopped down on our couch without even asking and made himself at home, all the time with his muddy work boots still on, and presumably played games or something on his cell phone. The only reason I never complained to Frontier is because he reminded me so much of our grandson, so I didn't want to cause trouble for the young fellow with his employer.

 – About 3 months ago.

Why are we forced to go through Yahoo for our e-mail? I hate Yahoo. They are so left-winged and seem to get off on posting the most horrible, hideous sexual abuse "news" stories imaginable. ...

Why are we forced to go through Yahoo for our e-mail? I hate Yahoo. They are so left-winged and seem to get off on posting the most horrible, hideous sexual abuse "news" stories imaginable.

 – About 3 months ago.

Frontier ran a new fiberoptic cable through my property creating incredible damage to my yard yet tells me they do not have enough connections to give me Internet service. They're the only...

Frontier ran a new fiberoptic cable through my property creating incredible damage to my yard yet tells me they do not have enough connections to give me Internet service. They're the only provider in my area (south central MN).

 – About 4 months ago.

Our phone line has been down since Oct 21 2018, just called Frontier again and they said they could not get here until Nov 13 2018. So that will make it almost 4 week with no phone service. Because of...

Our phone line has been down since Oct 21 2018, just called Frontier again and they said they could not get here until Nov 13 2018. So that will make it almost 4 week with no phone service. Because of our location we have no cell service at our farm. In order to call 911, I need to drive a half mile to our farm store to make the call from there if someone is injured, sick or God forbid we have a fire. Please explain to me how this company can do business in this state with this kind of service.

 – About 4 months ago.

Sadly,...

Sadly,

 – About 4 months ago.

I live in rural wisconsin, the only internet available in my area is frontier. I've been with them for a long time both at my old house and new one. Both are extremely slow speed areas even though...

I live in rural wisconsin, the only internet available in my area is frontier. I've been with them for a long time both at my old house and new one. Both are extremely slow speed areas even though we are not far out of town. There used to be a local phone number to call but now no one answers. When we call to schedule a service tech to come out and deal with problems we have been having which consists of hundreds of disconnects a month and below 1mbs speeds, they schedule it and we take off work only for no one to show up. They dont call or leave any messages. When we call the 800 number back they tell us the ticket has been closed because the tech fixed something on the line. And it's all working fine now. But is not, it's the same problems. It has been 4 months now and we cannot get a tech to physically show up or call us. When they do come out it's like they wait down the road till you leave for work, zip in and leave a door hanger and zip out. I called the techs number on the door hanger and asked why he never called first like they said he would so we could be home and he said he didn't have our phone number. Really? After years of being with frontier you cant find our number which is in your data base and hasn't ever changed. Hmmm. Then after that one call to him he stopped answering when I try to get ahold of him to reschedule. Back to the 800 number and more no shows. Even when we get a text to be home from 8-4, we stay hone and no one calls or shows. I cant keep taking off work. We get different excuses every time we call. Told to reset router again and again. Change channels. Blah blah blah. We get offers to upgrade from 6mbs to 12mbs. Why would that help to pay more for 12 Mbs when we cant even get the 6 we are paying for now. And in the fine print they say it says "up to 6mbs". This is also true for the 12. What a scam. Anyways, still having problems and dont have any recourse since there is no main office number for our local building that I drive by every day.
I'm a hvac service tech and I wouldn't have a job if I pulled this kind of s@&#.
You have us over a barrel frontier, I hope you sleep good at night. I'd leave and go elsewhere if I could.

 – About 4 months ago.

I wouldn’t recommend them to must worse enemy. Absolutely terrible in the customer “retention” department. ...

I wouldn’t recommend them to must worse enemy. Absolutely terrible in the customer “retention” department.

 – About 4 months ago.

For the price we pay it would be nice if Frontier Communications would come into the 21st century to provide us with a decent speed internet connection. ...

For the price we pay it would be nice if Frontier Communications would come into the 21st century to provide us with a decent speed internet connection.

 – About 4 months ago.

You guys are correct. They never showed up, or called during my 4 hour appointment window. Fortunately, I saw this as a red flag and cancelled them, and stuck with my current provider. You...

You guys are correct. They never showed up, or called during my 4 hour appointment window. Fortunately, I saw this as a red flag and cancelled them, and stuck with my current provider. You snooze,...you lose.

 – About 4 months ago.

The techs from Frontier are not the problem. Those guys get crapped on because the engineers, managers etc throw them under the bus every time.

The only way to get the attention of...

The techs from Frontier are not the problem. Those guys get crapped on because the engineers, managers etc throw them under the bus every time.

The only way to get the attention of Frontier is to file a complaint with every agency you can....the FCC/FTC, state offices and municipalities. Frontier must respond to complaints filed with the FCC and State PUC.

I have had to file 2 complaints with the FCC. The fortunate part is that I ended up talking to someone more than just an customer service rep. They had to respond and, eventually, in both cases, I ended up getting what I requested.

The other avenue to go down is your congress and senate reps. In this day and age, internet access is not a luxury, it has become a necessity. Money needs to be made available to build a better infrastructure to support high speed access for everyone.

 – About 4 months ago.

I'm in California and my internet connection was arbitrarily stopped by Frontier. I spent an on the phone with them trying to figure out what the problem was. By the end of it, I'm switching...

I'm in California and my internet connection was arbitrarily stopped by Frontier. I spent an on the phone with them trying to figure out what the problem was. By the end of it, I'm switching to Spectrum. Thankfully I have that option.

 – About 4 months ago.

They increase my bill every freaking month I am so tired of it don't know what to do they suck they suck they suck I have nothing to do no changes but they increase my bill every month F them...

They increase my bill every freaking month I am so tired of it don't know what to do they suck they suck they suck I have nothing to do no changes but they increase my bill every month F them

 – About 4 months ago.

Worst customer service ever!!! I wouldn't recommend them to anyone....

Worst customer service ever!!! I wouldn't recommend them to anyone.

 – About 4 months ago.

$75 installation on first bill. No one ever mentioned a charge for install. That is stealing. Another charge for some "security bundle" I never asked for. Customer service can't remove...

$75 installation on first bill. No one ever mentioned a charge for install. That is stealing. Another charge for some "security bundle" I never asked for. Customer service can't remove the charges or cancel the unwanted bundle. That's a different department. Are you kidding me? How do people get away with this?

 – About 4 months ago.

Fairmont WV.
We have struggled with Frontier since the day we arrived here. We only had upload speeds of about 1.5 -2.0 MB for most of the time we have been here. Our 6 MB advertised rate for...

Fairmont WV.
We have struggled with Frontier since the day we arrived here. We only had upload speeds of about 1.5 -2.0 MB for most of the time we have been here. Our 6 MB advertised rate for "High Speed internet" was a joke. When the lawsuit went through a few years back they assured us they would drop our monthly amount to compensate the "much lower than advertised" rate. That only happened for a few months and disappered... As a good faith move they said they would "double our speeds"... We now have 2.7-3.0 MB download speed and pay over $40 a month!!!

 – About 4 months ago.

Verizon was great! Never had a problem now with frontier internet is constantly down, slow, unreliable. Last year on thanksgiving I experienced a complete black out and today my iPad is holding on to...

Verizon was great! Never had a problem now with frontier internet is constantly down, slow, unreliable. Last year on thanksgiving I experienced a complete black out and today my iPad is holding on to dear life trying to load this page. You can’t use a fire stick and an iPad at the same time whilst my bill is $120 a month for internet and phone. More than likely switching to spectrum thank goodness more options exist in southern CA.

 – About 4 months ago.

Hold on because this could get long...

First off I live in rural Ohio and have exactly one choice for wired internet, Frontier. Second the only service offered at the time was 1.5 Mbps...

Hold on because this could get long...

First off I live in rural Ohio and have exactly one choice for wired internet, Frontier. Second the only service offered at the time was 1.5 Mbps down.

In the first year we had many many issues even achieving 1 Mbps on a consistent basis. We would often encounter days of our service either being down or so slow/high latency that it made it useless. We searched and searched, contacted Spectrum to try to get something more powerful and reliable.

About a year ago I sent a letter to the President and was able to start a dialogue with Linda from the corporate office. I worked for a few months trying to establish a baseline of how horrible our service was and what it would take to get this rectified. In the end we found out that the switch in our area was actually unable to provide the service of 1.5 Mbps because they had oversold the area. In reality at best we could only get 1 Mbps at max speed. Also they were only able to handle a small number of concurrent connections without throttling others back.

With respect to changing our hardware or upgrading the circuit we were told that this would have to be submitted as a project. That meant that only if it was picked up and added to a schedule would we see any changes. Since this is a rural area there is no real option as it would not have a sufficient ROI.

Our solution is instead to pay for an "unlimited" cell plan and make our own router/modem to achieve speeds that allow us to function. This solution is about $100 more a month than what a comparable wired service would cost.

I kept the service for a few months as backup and recently cancelled. The kicker is they charged another month, plus a disconnect fee. I wasn't expecting a bill so I did not pay attention to the first correspondence. They then sent it to collections. I called to contest and ended up being told no other options to pay and then if I wanted to pay with a card it was another $5.

Overall a horrible company that preys on those that are left with no other choice than their service.

 – About 4 months ago.

3 weeks,no service( internet,tv, and phone) . Power supply box had short. They set a repair date and cancelled 2 minutes be fore wait time expired. Ex: 1-5 cancelled at 4:58. 2 more repair dates set...

3 weeks,no service( internet,tv, and phone) . Power supply box had short. They set a repair date and cancelled 2 minutes be fore wait time expired. Ex: 1-5 cancelled at 4:58. 2 more repair dates set ,2 more cancelled! Are you kidding me????
Done,Done and Done with these scam artists and morons!

 – About 4 months ago.

Garbage! So slow! Can't believe I pay for this! Makes me want to move......

Garbage! So slow! Can't believe I pay for this! Makes me want to move...

 – About 4 months ago.

My internet is so slow it would be quicker to have someone print out the entire internet and send it to me in boxes....

My internet is so slow it would be quicker to have someone print out the entire internet and send it to me in boxes.

 – About 4 months ago.

We signed up for Frontier in April 2018 as they are literally the only company available in this area. We were told that their top speed package would be able to stream all content on multiple...

We signed up for Frontier in April 2018 as they are literally the only company available in this area. We were told that their top speed package would be able to stream all content on multiple devices with no problems. HA! Even when every single device has wifi turned off we cannot even watch one show on Netflix because the internet is so slow. Speed tests always show that we are nowhere near the bandwidth that we are being charged for. How is that they can get away without even providing the bare minimum product that they claim they will provide? Their customer service is absolutely horrible. They're either rude, incompetent, or both, and they will hang up on you or put you on hold for hours. I am beyond frustrated with this company and hope that the multiple class action lawsuits and investigations by the state utility boards put them out of business or force them to change their ways.

 – About 4 months ago.

I f%@king hate frontier. Do you enjoy 37kbs a second when NO OTHER CONPUTERS ARE ON THE WIFI ALL I f%@kING WANTED TO DO WAS RELAX AND MAYBE PLAY SOME VIDEO GAMES ON THE RARE OCCASION THAT NO ONE ELSE...

I f%@king hate frontier. Do you enjoy 37kbs a second when NO OTHER CONPUTERS ARE ON THE WIFI ALL I f%@kING WANTED TO DO WAS RELAX AND MAYBE PLAY SOME VIDEO GAMES ON THE RARE OCCASION THAT NO ONE ELSE IS ON THE WIFI CAUSE THATS THE ONLY TIME I CAN AND I HAVE TO DO AN UPDATE WHITCH IS CURRENTLY AT THE SLOWEST SPEED EVER RECORDED. DINOSAURS HAD BETTER WIFI THAN THIS SHIT. THIS f%@kING UPDATE WOULD DOWNLOAD FASTER IF I WERE OFFLINE.

 – About 4 months ago.

im in california by the way, not our northern neighbors. spectrum was sued by NY attorney general, so why cant ours sue frontier? its not like frontier doesnt know what theyre doing....

im in california by the way, not our northern neighbors. spectrum was sued by NY attorney general, so why cant ours sue frontier? its not like frontier doesnt know what theyre doing.

 – About 4 months ago.

we had verizon fios first, then frontier takes over. we pay for 50 up and 50 down, with verizon we averaged low 40's both ways and now with frontier we average 10-12 down and 13 up! and this is...

we had verizon fios first, then frontier takes over. we pay for 50 up and 50 down, with verizon we averaged low 40's both ways and now with frontier we average 10-12 down and 13 up! and this is wired at that! frontier is a fricken crook, they wont even give us a new router, the rest of the world is on N and we're still on B,G...give us verizon back, they never capped us off!

 – About 4 months ago.

Frontier added their Internet Infrastructure surcharge fee back in March of 2018 ($1.99). Starting with the October 2018 bill it appears to have been increased by another $2 to $3.99 per month...

Frontier added their Internet Infrastructure surcharge fee back in March of 2018 ($1.99). Starting with the October 2018 bill it appears to have been increased by another $2 to $3.99 per month without any clear or obvious notice or explaination. I get simple DSL and a wired phone line. In 12 months my bill went from $68.03 to $76.03 (that $8 increase is a 12% increase in 8 months).

I am shocked at this, without any justification to consumers. They do it because they are all doing it and nothing is being done to clearly justify the fees, or rectify them if they are adding on fees to make money. I find it funny how deregulation is supposed to spur competition, but ends up just allowing everyone raise their rates instead (same as pharmaceuticals). Limited comp, one company sees another add fees so they add to match. The internet is a social necessity these days. The price we pay should be reasonable, justified, and watched for price gouging. 12% in one year is not reasonable without accountability or justification. At total yearly bill of almost $1k is not reasonable either.

 – About 4 months ago.

The modem they charge me for kept dropping connections. They sold me an upgraded "bonded" service, which I needed to be home for between 8-12 on a particular day.

I took a day...

The modem they charge me for kept dropping connections. They sold me an upgraded "bonded" service, which I needed to be home for between 8-12 on a particular day.

I took a day off work to wait for them. A half-hour after the delivery time, they call to say that they can't upgrade the service because they don't have available ports. Apparently this is a common problem.

So, I wasted a day off work and don't even have a working modem. They are actually selling things they can't provide and playing games with people's

It is difficult to believe that a company can do this to people. They also wasted money on their own tech. It is obviously not a well-run company, nor does it give a damn.

I think that Frontier operates in areas where there is no competition. We are considering AT&T cellular as an alternative.

 – About 4 months ago.

Ask the Kiger family in Colliers West Virginia about Frontier!!
They have a MEDICAL condition that according to Federal law requires an IMMEDIATE repair yet Frontier West Virginia simply gives...

Ask the Kiger family in Colliers West Virginia about Frontier!!
They have a MEDICAL condition that according to Federal law requires an IMMEDIATE repair yet Frontier West Virginia simply gives them EXCUSES!!
The Kigers have to walk a hundred yards down the road with a cell phone in order to call 911!!
And they are paying $80 dollars a month for service!!

 – About 4 months ago.

Frontier is the worst company that I ever used
for service . They are cheating and increase their prices every single month.
They cheat on my bills and overcharging for everything .

Frontier is the worst company that I ever used
for service . They are cheating and increase their prices every single month.
They cheat on my bills and overcharging for everything .
For your sake please avoid this company

 – About 4 months ago.

I call them Fronterror because any customer service call is!!
Every time you call, you get a different answer. AND none are correct. I just spent over an hour on the phone with them just to...

I call them Fronterror because any customer service call is!!
Every time you call, you get a different answer. AND none are correct. I just spent over an hour on the phone with them just to get a return label!! Was transferred over and over. No one seems to be able to do just a simple little task.

 – About 4 months ago.

The only department in Frontier Communications that even remotely conducts business efficiently and timely is their Billing Department. Your Cable, Phone, and Internet Services may SUCK, but you...

The only department in Frontier Communications that even remotely conducts business efficiently and timely is their Billing Department. Your Cable, Phone, and Internet Services may SUCK, but you ALWAYS get a bill on time and sometimes even quicker than scheduled!
I do admire companies that hire the handicapped and especially the mentally-challenged, but question Frontier Communications placing them in ALL of the upper-management positions. Another less-than- satisfied former customer.

 – About 4 months ago.

Frontier hasn't increased my available download speed since 2000. Yes, for 18 years I've been stuck with 3.4 Mbps down and 0.4 Mbps up. I've called countless times. I've had all my...

Frontier hasn't increased my available download speed since 2000. Yes, for 18 years I've been stuck with 3.4 Mbps down and 0.4 Mbps up. I've called countless times. I've had all my neighbors call countless times. Always get told 'We're always upgraded our service in different areas so call back later and see' aka f%@k off. Seriously Frontier, put your big boy pants on and eat a dick.

 – About 4 months ago.

You operate like a roomful of morons. Your TV service is lousy with it's beaks and interruptions anytime, day or night. Trying to pay a bill on-line is a real hoot and a half as well. I will...

You operate like a roomful of morons. Your TV service is lousy with it's beaks and interruptions anytime, day or night. Trying to pay a bill on-line is a real hoot and a half as well. I will also add that your approach to customer's needs is crap!!! I am currently looking around for another provider; one that doesn't play games, isn't too greedy-like yourselves, knows what they are doing, take pride in giving good service-and not the shaft; like yourselves; and doesn't try to nickel and dime their subscribing core. To me, you are nothing but a garbage company. I go on line to pay a bill and what happens?? I have to keep on changing my password-every goddamned time I try. And if that isn't enough, you corral the customer into this little payment cost bullshit.
Well, I am sick of this shit. Perhaps one of your competitors would appreciate my business much more.

 – About 4 months ago.

Canceled my tv service, kept internet. They sent me a shipping label and box to send the old set top boxes back, which I did and kept the shipping label, thank God, which shows the return shipment...

Canceled my tv service, kept internet. They sent me a shipping label and box to send the old set top boxes back, which I did and kept the shipping label, thank God, which shows the return shipment was DELIVERED. They've had the STBs for 2 months and STILL have an unreturned equipment fee of $200, which they expect me to pay and then will credit me back. Yeah right, they got me w/ that line before for separate issue. WORST COMPANY EVER. I'm working on canceling my service as soon as I can. Also going to report to BBB and contact some news stations. I HATE frontier.

 – About 4 months ago.

Ongoing issues. Dropped internet connection constantly. Appointments set and then rescheduled with no alert after waiting all day. I was charged a second installation charge to upgrade my service to...

Ongoing issues. Dropped internet connection constantly. Appointments set and then rescheduled with no alert after waiting all day. I was charged a second installation charge to upgrade my service to correct the issue, only come to find out that that service was not compatible with my location, yet they refuse to remove the fee.

Every time I call I just get transferred around with no advisement that I am being transferred or put on hold. If I try to cancel they come up with all these fees I have to pay when they cannot provide me consistent service.

Worst company I have ever done business with. I would rather make a call to Comcast at this point, who up until frontier was the worst company to deal with

 – About 4 months ago.

I have been without internet service for one month with no hope in sight. Frontier sets dates for repairs (3 so far) and no one shows up, no one calls. I call back and have to start the process all...

I have been without internet service for one month with no hope in sight. Frontier sets dates for repairs (3 so far) and no one shows up, no one calls. I call back and have to start the process all over again but now I cannot get a firm date when someone will be out to make repairs.

Totally frustrated but stuck as Frontier is the only option I have for internet service.

 – About 4 months ago.

Paying for 18Mb Service which, at best, gets 50% of that down and the up speed is usually ~512Kb. Totally inconsistent and calling customer service usually eats up 90 minutes of your day which...

Paying for 18Mb Service which, at best, gets 50% of that down and the up speed is usually ~512Kb. Totally inconsistent and calling customer service usually eats up 90 minutes of your day which *always* results in the same eventual outcome "... we will need to send somebody out to take a look at it ..." (sometimes up to a week later).

If I had ANY other option I would definitely choose it.

 – About 4 months ago.

Crappiest internet I have ever had period. Dial up AOL was quicker than this....

Crappiest internet I have ever had period. Dial up AOL was quicker than this.

 – About 4 months ago.

The f%@king basterds at fronteir wont come out and fix the shit they created, at best i can get a 200 ping, all i want to do is play some f%@king vieo games but i cant even do that without lagging the...

The f%@king basterds at fronteir wont come out and fix the shit they created, at best i can get a 200 ping, all i want to do is play some f%@king vieo games but i cant even do that without lagging the f%@k out every 2 seconds, not to mention shit like twitch hardly works at all. If you have any option other than frontier take that for the love of god

 – About 4 months ago.

More like Rantoul Illinois smh...

More like Rantoul Illinois smh

 – About 4 months ago.

Worst experience of my life. Frontier is garbage!...

Worst experience of my life. Frontier is garbage!

 – About 4 months ago.

Just when you finally get frustrated enough with the pathetic lack of service of Frontier Communications and you FIRE THE THIEVES, they invent formally nonexistent charges and bill you. The...

Just when you finally get frustrated enough with the pathetic lack of service of Frontier Communications and you FIRE THE THIEVES, they invent formally nonexistent charges and bill you. The Customer-Lack-Of- Service changes the charges on every call and if they turn me over to Collections, the Emancipation Proclamation will not mean anything, as I will OWN THEIR ASSES! Scott

 – About 4 months ago.

The below complaint originates from Los Angeles California, not Canada. Where Canada came from is a mystery. ...

The below complaint originates from Los Angeles California, not Canada. Where Canada came from is a mystery.

 – About 4 months ago.

I have been a customer of Frontier for many years. There DSL internet drops multiple times a day, at times every 5 to 7 minutes necessitating a reboot of the modem which takes several minutes. If it...

I have been a customer of Frontier for many years. There DSL internet drops multiple times a day, at times every 5 to 7 minutes necessitating a reboot of the modem which takes several minutes. If it were "water in the lines" then why do I always get an immediate active line as soon as I reboot. The company's continued statements that there is "water in the lines" (as it has not appreciably rained in this area of California for 6 months) is an outright lie in my opinion, or, they cannot fix the connectivity problems, and, they offer no resolution nor explanation as to how to fix this never ending situation. My neighbors on the street are all equally upset with this internet service provider.

 – About 4 months ago.

Highly inept company, at the very least. Their " letter to the president " form is, in my opinion, a PR scam.

Poor internal communication between departments and divisions; ZERO...

Highly inept company, at the very least. Their " letter to the president " form is, in my opinion, a PR scam.

Poor internal communication between departments and divisions; ZERO accountability. Agents do not provide case numbers, emails confirming communication are not sent when promised. Call backs patiently and kindly asked for are promised but not placed.

I've worked as an IT consultant in southern california for over 17 years and prior to that worked a telephone support job which regularly required me to contact Internet Service providers on behalf of customers.

I have logged many dozens of hours, if not hundreds of hours, speaking with various Internet Service Providers in our region over the past 17 years. I can say that, perhaps next to AT&T's famously poor service within our industry, Frontier's residential service delivery is TERRIBLE. UTTERLY THE WORST. THERE IS NO ACCOUNTABILITY. Agents are very friendly, but it appears they have no power to do anything for you unless the situation is incredibly simplistic in nature, and there doesn't seem to be an effective escalation process for " weird situations " ( aka when their business f%@ked up and needs to sort it out internally in order for you to be helped ).

I'd rather be raked over the coals price-wise than be raked over the coals by an INEPT ORGANIZATION. If you think these guys are a good value, you may wish to re-examine your other options. The stress and wasted time and POOR COMMUNICATION AND ALMOST NO FOLLOWUP AT ALL, INCLUDING FOLLOWUP THAT IS PROMISED AND SCHEDULED.

AVOID IF POSSIBLE. BAD EXPERIENCES ARE LIKELY.

 – About 4 months ago.

Signed up for $64.99 service in May 2018. First bill was $379.56. Have been through HELL with customer service billing department month after month after month! I cancelled the service in September...

Signed up for $64.99 service in May 2018. First bill was $379.56. Have been through HELL with customer service billing department month after month after month! I cancelled the service in September 2018 because billing could never get it correct. They have the nerve to send me a bill for October 2018 for $625.15!!! I've never wished for a company to be punished as badly as this company deserves it. Frontier sucks!

 – About 4 months ago.

Yo f%@k them for real...

Yo f%@k them for real

 – About 5 months ago.

Would love to hear from anyone who has taken them to court. I got a bill, which I couldn’t check on because when they closed my account they disconnected all billing info, and called to 1) get a...

Would love to hear from anyone who has taken them to court. I got a bill, which I couldn’t check on because when they closed my account they disconnected all billing info, and called to 1) get a credit for not having service for two weeks before finally changing providers, 2) to find out why my bill had increase AFTER my account was closed. Nice woman (who didn’t work directly for Frontier) credited me for most of the time I didn’t have service, including removing the charges for the week AFTER I had changed providers. Now, a month later, I get a notice that I will be out in collections if I don’t pay the amount she credited for the services I did not receive. Truly, there needs to be a class action lawsuit.

 – About 5 months ago.

Internet drops out. Call in, the reset the connection on their side. The internet works for 5 minutes before it drops out. Call in again, the tech has 'never seen this before'. An on site...

Internet drops out. Call in, the reset the connection on their side. The internet works for 5 minutes before it drops out. Call in again, the tech has 'never seen this before'. An on site technician is scheduled for a week later, the soonest they are available. Switching ISP before they even arrive.

 – About 5 months ago.

This complaint is coming from Texas. It might say this location is Ottawa, Canada - but that is just another example of F'd up Frontier.

Frontier is the largest network of liars,...

This complaint is coming from Texas. It might say this location is Ottawa, Canada - but that is just another example of F'd up Frontier.

Frontier is the largest network of liars, incompetents, lazy-asses, and incompetents ever assembled under one company name. Yes, I said incompetents twice because they are just that bad. They can't fix a single problem - not a single one. I am convinced that their entire organization is laden with idiots, has-been techs, liars, and abject failures that call themselves human beings.

Whether it's internet connection speed, missing channels, absent DVR functionality - all they are capable of doing is send a reset signal to your equipment to reboot it. Thirty tries, thirty same results. Try something else - like diagnosing the problem - you incompetent piles of sh#t.

The last episode for us has gone on for well over a month, including their people saying we need new equipment, only to not receive any equipment, then when we call to find out where the equipment is, they say you don't need equipment. Customer service said the tech department is responsible for shipping out replacement equipment, then we talk to the tech department (after going through an hour of hell - just to get back to where we lift off) the tech department says customer service is responsible for sending replacement equipment. Classic finger point - where nobody is responsible. The tech department questions us as to why we think we need new equipment.... Hey numb-nuts, we NEVER asked for replacement equipment, all of that was your idea. All we know is that we have been dealing with the same problem (described in my first sentence) for almost 2 months.

Frontier has no right to be in the telecom services or customer services business whatsoever, for they don't understand their own process, programming, none accept responsibility and they are clueless on how their service / equipment works. If it's not in their script - you are screwed.

F them, and thank you


 – About 5 months ago.

We've been Frontier for 15 years for what amounted to approx $21k in monthly payments to them . Our box went out the other night and we were told it was going to be 7 days before they could come...

We've been Frontier for 15 years for what amounted to approx $21k in monthly payments to them . Our box went out the other night and we were told it was going to be 7 days before they could come out. 7 DAYS!!!

Well that was unacceptable. We contacted Spectrum who was able to come out in 15 hours and outfit us with a whole new system, for $80 less/month. Never again will the word "Frontier" be mentioned in our household. btw: I still think that $6.45 /per would be a good short.

 – About 5 months ago.

If a snail and Frontier Internet were in a race, I would put my money on the snail.... I can't remember a time when the Internet was this slow. Oh, wait; I can. It was the early 90's!! Let...

If a snail and Frontier Internet were in a race, I would put my money on the snail.... I can't remember a time when the Internet was this slow. Oh, wait; I can. It was the early 90's!! Let Comcast buy yous guys out, please...

 – About 5 months ago.

Well, where do I start........maybe 20 years ago. We live in rural West Virginia. 15 years ago I was told by Frontiers' Techs that our lines were lightning struck, damaged, and needed to be...

Well, where do I start........maybe 20 years ago. We live in rural West Virginia. 15 years ago I was told by Frontiers' Techs that our lines were lightning struck, damaged, and needed to be replaced. We have had problems with telephone service for at least 40 years. The service has been bought by GTE, Citizens, etc, and finally by Frontier. Our lines are old, and in need of replacement. Internet is terrible.......times out, drops out, unusable etc. Audio line is buzzy, hummy, with hums so loud you cannot hear. If it rains.....you're screwed. I don't know why the Public Service Commission fails to act against them. When do "we the customers" finally get the 21st Century technology and service that we pay "through the nose" for? Retired Broadcast Engineer.....

 – About 5 months ago.

This is ridiculous. I moved and called 3 weeks in advanced. They said they had to put it on hold until the owner of the house I was buying contacted them to move their service. She waited until 3 days...

This is ridiculous. I moved and called 3 weeks in advanced. They said they had to put it on hold until the owner of the house I was buying contacted them to move their service. She waited until 3 days before closing. I ended up losing 2 weeks of internet and tv and still had to pay for it! The stupid lady that lived her before got her internet 5 days before I did, even though I was on the phone with them at the exact same time she was! I know this because they told me. I never got a credit for lost service, they said it was still on at our old location so we had to pay for it.

After that, they disconnected us 20 minutes before superbowl when we were having a superbowl party. Some idiot decided to use our connection for someone else. We had to wait days for that to be fixed. (second time that happened to us!)

Now we are down once again and it will take 9 days to get someone out here to fix. I work from home. If they don't have enough techs that they take over a week to respond then they don't have enough techs!!!! This is not service, it is torture. Where or where is google internet???

 – About 5 months ago.

They renewed MLB Extra innings automatically without asking us. 4 months of back and forth and assurances that it would be taken care of and still nothing. We are now dealing with the state A.G. on...

They renewed MLB Extra innings automatically without asking us. 4 months of back and forth and assurances that it would be taken care of and still nothing. We are now dealing with the state A.G. on this In June cancelled our account and returned the equipment and we are still getting bills for unreturned equipment. They are criminal

 – About 5 months ago.

This place been f@#king me for years evertime it rains phone internet goes out call them. We will send someone out they came say nothing is wrong or we will fix it been years now f@#k them ...

This place been f@#king me for years evertime it rains phone internet goes out call them. We will send someone out they came say nothing is wrong or we will fix it been years now f@#k them

 – About 5 months ago.

I have the internet, tv, phone package in Connecticut. We had over 50 programs recorded on the DVR that simply disappeared on day. Now what ever is recorded either will not replay or plays a few...

I have the internet, tv, phone package in Connecticut. We had over 50 programs recorded on the DVR that simply disappeared on day. Now what ever is recorded either will not replay or plays a few seconds and locks up. Tech person cannot or will not tell me why this is happening but suggests that I check all the non-Frontier wiring in my house becaue the problem is there. That wiring has been in place for over 30 years and has worked up until three weeks ago. Also the tv picture becomes jumbled and jerky at about 11 PM each night. No reason given for this. I have been told to restart this, reboot that, all to no avail. I was even told to take one of the non DVR controllers and hook it up in place of the DVR. Guess what, the tv signal is fine. Seems to me that indicates a problem with the DVR recorder! Why not send me a replacement to see if that solves the problem? No, we no longer do that, I need a servcie call. Next available date for a call is two weeks from now. I told the person I will have Xfinity installed before that date and hung up.Our original cable company was Sammons Communciation, which was taken over by A.T $ T. for a while, then became U-Verse. U-Verse had some initial problems but worked to fix them. U-Verse then became Frontier and for the last three years there has been nothing but problems with the service. On to Xfinity.

 – About 5 months ago.

From one of the few incorporated towns in WV nevertheless they have worthless customer service reps and incompetent installation employees my 3 year old knew more about the setup than they did ...

From one of the few incorporated towns in WV nevertheless they have worthless customer service reps and incompetent installation employees my 3 year old knew more about the setup than they did

 – About 5 months ago.

Frontier is the absolute worst. We inherited this sh#tshow called Frontier when Verizon bailed out of the Texas market (thanks a lot Verizon, you suck too but at least Verizon fixed problems).

Frontier is the absolute worst. We inherited this sh#tshow called Frontier when Verizon bailed out of the Texas market (thanks a lot Verizon, you suck too but at least Verizon fixed problems).

After a period of stability (e.g., nothing was broken for more than 5 months), I dreaded the thought of calling them to increase my tv channels (to get more sports) and increase my internet speed (up and down). What a mistake to call them. My gut said eave well enough alone, but I still called them and they just simply destroyed the services that were working.

It has now been 10 support calls (each for 1.5 hours when we get them), three promises for replacement equipment (one of their "rocket scientists" said "you need all new dvr and settopbox equipment", orders it, and after 3 weeks it's still not here. I dread the thought of one of their tech's coming into my house. We have tried to believe that the low-levels are good people and will eventually fix my issue. In fact, some seem personable to talk to, but the net result is always the same regardless of how personable they seem - they leave you worse that they found you. In retrospect, it seems they do this purposely.

There is absolutely no common sense among them. It's as though the changes they do make are done solely to make the problem work, as if they are deliberate in their incompetence - like the want to destroy the shell of a company they work for. All of you are incompetent and you lie to customers so you can close your call tickets. You all deserve to be fired. I honestly hope Frontier senior management reads these reviews - because if they did, then maybe they would jump off their building to make the way for new management to replace them and begin fixing the problems, starting with your people.

Frontier, you suck. You, all of you, have literally destroyed a good network of equipment and services which all you had to do is "administer" and after 3 years you can't even do that. I hope you go bankrupt and your useless employees cross my path looking for a job - then, I can return the favor.

 – About 5 months ago.

Unless you know service techs you will probably never be satisfied. Terrorists would be easier to deal with than their customer service. If you can get service anywhere else, do yourself a favor and...

Unless you know service techs you will probably never be satisfied. Terrorists would be easier to deal with than their customer service. If you can get service anywhere else, do yourself a favor and don't do business with Frontier, there is a reason this site was created.

 – About 5 months ago.

They are trained to lie!...

They are trained to lie!

 – About 5 months ago.

Or its a faker website pretending to be frontier. I dont know which cuz everything is upside down. ...

Or its a faker website pretending to be frontier. I dont know which cuz everything is upside down.

 – About 5 months ago.

I am forced to have Frontier because no other providers are in my area. I have a landline (yes, I'm one of those people) and it is now down AGAIN. It's the 4th time in 4 months. I just got off...

I am forced to have Frontier because no other providers are in my area. I have a landline (yes, I'm one of those people) and it is now down AGAIN. It's the 4th time in 4 months. I just got off the phone with customer service. They said they can send someone to fix it SEPTEMBER 29TH. THAT'S 8 DAYS! They don't care if I'm out of phone service for 8 DAYS!
WHAT KIND OF COMPANY CAN STAY IN BUSINESS WITH THIS KIND OF TERRIBLE SERVICE AND WORSE CUSTOMER SERVICE?!
All the customer service reps will say is, "There is nothing more I can do." "This is the limit of my abilities." "Someone else has to escalate the ticket." "I can try to send a message to someone, but I can't guarantee anything."
This is not service of any kind. This is a bunch of people answering the phones doing nothing. It's like all anyone there can do is "pass it along" to someone else.
Does ANYONE actually do anything effectual at this company?

 – About 5 months ago.

f%@k FONTIER FIOS!!!! MOTHER f%@kERS ARE ROBBERS!!! They take your money but don't give it back when they f%@k your service. Had no internet for whole day and they say I have to call customer...

f%@k FONTIER FIOS!!!! MOTHER f%@kERS ARE ROBBERS!!! They take your money but don't give it back when they f%@k your service. Had no internet for whole day and they say I have to call customer service and speak with them, f%@king loop hole to make it harder for the customers.. f%@kin jack asses
And they make you do all the f%@king work too mother f%@kers. f%@k FRONTIER FIOS gotta change ISP AFSAP

 – About 5 months ago.

Youre complaining directly to frontier at this site. If you hover over the frontier communications sucks with the pic of the blonde lady on it you will see it changes to frontier. ...

Youre complaining directly to frontier at this site. If you hover over the frontier communications sucks with the pic of the blonde lady on it you will see it changes to frontier.

 – About 5 months ago.

Hands down the worst customer service that I have ever encountered. When dealing with them on any issue (service installation, restoration of service, correction of billing issues, cancellation of...

Hands down the worst customer service that I have ever encountered. When dealing with them on any issue (service installation, restoration of service, correction of billing issues, cancellation of service, etc.) it is IMPOSSIBLE to get the matter handled correctly the first time.

They can't get their story straight. I heard different reasons/excuses/recommendations each and every time I called. Often (in fact most of the time) the information provided is just flat wrong.

I dealt with them in each of the areas mentioned above. NEVER one time did the problem get handled satisfactorily. Finally, I canceled and went to a competitor (which also has a bad customer service reputation). They couldn't even handle the cancellation of service correctly.

Since leaving Frontier, my blood pressure has gone down several points. I'm glad to be rid of them.

 – About 5 months ago.

My internet worked surprisingly well for 10 months. I had a smart hub, Wi-Fi cam, steamed on multiple devices and played online games all at once. Then, 8/30/18...it was like they flipped a switch....

My internet worked surprisingly well for 10 months. I had a smart hub, Wi-Fi cam, steamed on multiple devices and played online games all at once. Then, 8/30/18...it was like they flipped a switch. Now I can't stream on a single device without delays...I've disconnected everything but that one device. New modem didn't help. Constant dropping of the WAN...signal is up/down constantly. Tech coming today but I have no confidence they'll fix it.

 – About 5 months ago.

Omg. Frontier sux! Its like it has a pulse. On and off. On and off. Reset. Reset. Reset! Lost all phone and internet. Call them. 2 weeks untill they can look at it. Wtf???? Frontier is my only option...

Omg. Frontier sux! Its like it has a pulse. On and off. On and off. Reset. Reset. Reset! Lost all phone and internet. Call them. 2 weeks untill they can look at it. Wtf???? Frontier is my only option and i guess they know it. Also. When it does mess up and i call or contact them it miraculously starts working again. For a little while that is. Smdh. Understand the name. They take you back to the frontier. 1800s frontier that is.

 – About 5 months ago.

Sign me up for the lawsuit. They are liars and thieves and then reported me to the credit bureaus. I hope they all die! ...

Sign me up for the lawsuit. They are liars and thieves and then reported me to the credit bureaus. I hope they all die!

 – About 5 months ago.

This is my new favorite website. Frontier SUCKS! I live in an area where there is literally NO other option. 12 years, TWELVE YEARS I have been dealing with this garbage. Our home owners...

This is my new favorite website. Frontier SUCKS! I live in an area where there is literally NO other option. 12 years, TWELVE YEARS I have been dealing with this garbage. Our home owners association is taking them to our states Communications board, or whatever they call it. Everyone is so over it. Our latency times are so slow- 400-900 ms, even in the middle of the night. Constant downs. CONSTANTLY DOWN. HATE THESE PEOPLE!

 – About 5 months ago.

internet from frontier never works im trying to find another service in my area.....

internet from frontier never works im trying to find another service in my area..

 – About 5 months ago.

I have been trying to cancel my frontier service for weeks now. The service does not get cut off when it is supposed to nor have they sent me the mailer so I can send the equipment back. This company...

I have been trying to cancel my frontier service for weeks now. The service does not get cut off when it is supposed to nor have they sent me the mailer so I can send the equipment back. This company should be shut down. I have never experienced service like this in my life. I have only had frontier for about 2 months and it has been nothing but trouble. My cable never worked properly and now I owe a $200 cancellation fee. How is a company even allowed to run like this?

 – About 5 months ago.

I have created a webpage that contains all the details regarding my situation including my complaints to the Federal Communications Commission.

That website can be viewed at

I have created a webpage that contains all the details regarding my situation including my complaints to the Federal Communications Commission.

That website can be viewed at

www.frontiercansuckmy.com

Don't you just love it when the domain name says it all?

Frontier started to charge me an additional $2 above my "protected" monthly service charge and I filed a complaint with the FCC calling that double billing, bait and switch and breach of contract.

That FCC complaint and all the relevant documents can be viewed at the above website, which is in a timeline format with links to PDF copies of those documents.

 – About 5 months ago.

https://www.bigclassaction.com/lawsuit/frontier-faces-class-action-over-internet-fees.php#claimform

JOIN IN!1

File with the FCC as well...

https://www.bigclassaction.com/lawsuit/frontier-faces-class-action-over-internet-fees.php#claimform

JOIN IN!1

File with the FCC as well

 – About 5 months ago.

okay here we go I must start off first with the fact that today is my birthday September 11th is my birthday and for some strange reason I decide to call Frontier and dispute my bill which I should...

okay here we go I must start off first with the fact that today is my birthday September 11th is my birthday and for some strange reason I decide to call Frontier and dispute my bill which I should not have because I canceled them two months prior. so all of this started 2 months ago when Frontier went up on my bill once I saw that the bill was $99 yes I called them to complain but that was a mistake I was put off and then put on hold transferred put back on hold transferred again and each time you ask to speak to a manager or supervisor the hold time is more and it gets longer and longer at the end I wind up just giving up 2 hours later I did not get my problem resolved the other thing that was so funny was when you tell them that you want to dispute the bill they are the ones who get to decide with no information that you provide so they tell you ahead of time there is no point to dispute these charges as we see no reason to change it and so therefore your dispute will be denied 3 people told me that but I guess I expected that if Frontier is going to be the one that judges whether I have to pay or not then Frontier is going to be the one who's winning I was reading somewhere where the other customers were saying Frontier sucks and I was looking at it like I've had them for so many years since they were Verizon and I got grandfathered in once they switch to Frontier so therefore I was under no contract I am so frustrated with them as I hear everyone else is as well I don't know what else I can do except for pay the bill these suckers are talking about dinging my credit they went up on my bill from $74 to $89 to $99 and the final bill I cancelled was $136 when talking to them they showed no consideration for the valued customer all they wanted was their money and if they didn't get their money they were going to do everything they could do to hurt you the loyal and now they say they want their modem back and other materials and if they don't get them back they're going to charge me all this on today my birthday thanks a lot Frontier you really suck this is a word of warning to everyone who might want to get internet or go through a company like Frontier they suck they will not help you at all if you upset them and piss them off get ready they're going to slow your service down the do things in the office to make your life miserable Frontier you suck truly don't get Frontier you will regret it

 – About 5 months ago.

Have had Frontier for about 3 years now. Consistently, between the hours of 8 PM and 11 PM, my latency increases to untenable levels, going from a barely tolerable 80-100 ms to 400+ ms (highest was...

Have had Frontier for about 3 years now. Consistently, between the hours of 8 PM and 11 PM, my latency increases to untenable levels, going from a barely tolerable 80-100 ms to 400+ ms (highest was 900 ms) every single night. After talking to a much savvier friend, turns out they handle increased bandwidth usage in the most incorrect way possible, and could be an issue at the node or the main servers. Regardless, because of that sweet geographic monopoly ISPs love to hold on to, I'm stuck with this garbage until I move somewhere else or pony up $4000+ to install fiber at my house. Phone call and messages apparently have given me nothing but "We don't know" and the worst runaround I've ever been subjected to.

 – About 5 months ago.

I have not had connection in several hours, and this is not the first time either down here in Georgetown, Tx. My neighbor still has thier frontier Internet connection but mine mysteriously...

I have not had connection in several hours, and this is not the first time either down here in Georgetown, Tx. My neighbor still has thier frontier Internet connection but mine mysteriously doesn't? It's not the router or the cable, absolutely nothing and I mean Nothing is wrong on my end of the connection. These idiots can't be trusted to hold a connection little alone thier own breath for 3 seconds.

 – About 5 months ago.

I...

I

 – About 5 months ago.

Frontier is getting taxpayer money from CAF funding for Infrastructure maintenance and upgrades. Their new 'Internet Infrastructure Surcharge' bullshit fee states 'This monthly surcharge...

Frontier is getting taxpayer money from CAF funding for Infrastructure maintenance and upgrades. Their new 'Internet Infrastructure Surcharge' bullshit fee states 'This monthly surcharge is to help defray some of the costs of maintenance of the local network. This fee is not a tax or fee required by the government.' So essentially they get subsidized by us to maintain their network and then they charge their customers more to maintain their network. Frontier and other ISP executives are evil and greedy and should be prosecuted for the criminals they are.

 – About 5 months ago.

I've had Frontier for a couple months now, and it hasn't worked more often than it has. Truly garbage. At least Comcast actually works. ...

I've had Frontier for a couple months now, and it hasn't worked more often than it has. Truly garbage. At least Comcast actually works.

 – About 5 months ago.

09/11/10 - No PHONE, TV NOR INTERNET since last Sat. I called 4 times. Technician can only come on Wed pm.
Frontier can't reset their equipment remotely!!!!!

Normally when...

09/11/10 - No PHONE, TV NOR INTERNET since last Sat. I called 4 times. Technician can only come on Wed pm.
Frontier can't reset their equipment remotely!!!!!

Normally when system is down, technician shows up, resets all equipment (which I can do myself) and ends up calling
central to HAVE THEM RESET REMOTELY!!!!! DUH!!!!!

So, Frontier's solution for customer: wait from Sat to Wed before technician can show up and call central to reset remotely...
what customer already asked 4 times!!!!!

 – About 5 months ago.

I have been trying since 8/21/18 to cancel my service, they say I am getting 1 mb of speed, but can't even download my email or open my fb page. Call to cancel and I am told I am in an "auto...

I have been trying since 8/21/18 to cancel my service, they say I am getting 1 mb of speed, but can't even download my email or open my fb page. Call to cancel and I am told I am in an "auto renewal" one year subscription with a $200 early cancellation fee. Supposedly I agreed to this contact in 2011 when they bought up Verizon and my account was one of them. NEVER had an auto renewal account with Verizon or Frontier. After numerous calls and promises that the Escalation dept. will call me back and they never do, I am told they will take my " auto renewal" off my account by I have to wait until 11/9 to cancel or pay the $200.
This is the most blatant form of consumer rip off I have ever seen. Trying to force people into canceling and paying fees, different story each time you call them. Pure BS, there needs to be a class action lawsuit against them!

 – About 5 months ago.

Was paying for up to 6 mbps was not even getting 1. After multiple calls was able to get a frontier tech to turn my line speed up .Now I got 6 mbps. They limited my line to only 1 mbps originally....

Was paying for up to 6 mbps was not even getting 1. After multiple calls was able to get a frontier tech to turn my line speed up .Now I got 6 mbps. They limited my line to only 1 mbps originally. People should file a class action law suit against this company. File 28th the BBB and Federal Trade Commission.

 – About 5 months ago.

They say a 35 minute wait, but it's way longer. Their "call back" feature does not work. Their "chat" feature does not work either. Many of the online apps that work with Comast...

They say a 35 minute wait, but it's way longer. Their "call back" feature does not work. Their "chat" feature does not work either. Many of the online apps that work with Comast and others do simply not work with these people. I can't believe that I a comparing them to Comacst, who has a reputation for incompetence. But, actually, Comcast is better.

Wow. Whatever you do. If you have a choice. Stay away from these boobs.

 – About 5 months ago.

Ordered service August 1st, it's now September 10th, we're 4 techs, 17 phone calls into this mess, totaling about 8 hours of our time (not including time off work, being left on hold so long...

Ordered service August 1st, it's now September 10th, we're 4 techs, 17 phone calls into this mess, totaling about 8 hours of our time (not including time off work, being left on hold so long the call center closes, being hung up on, and all the times tech support tells us to call customer service, customer service tells us to call tech support, etc.) we still don't have service. The house is connected, but there's no signal. The last tech who was here couldn't get a light, checked what we think was the wrong hub not on our property. He also took the cover to the box, didn't leave a modem, hook up the house, or anything else....Last week tech support told us a 3rd party construction company would call us and come out to check the connection, of course they never called or came out. We tried to call again and are stuck in an infinite loop of customer service/tech support hell...how hard is it to get service or quality customer support?? Do we have to call the CEO to get signal? Do we have to go sabotage lines to actually get construction out here?

 – About 5 months ago.

Frontier truly does suck. Communications is not their forte and they should go back to the frontier with Davy Crockett. The early 1800s would be best....

Frontier truly does suck. Communications is not their forte and they should go back to the frontier with Davy Crockett. The early 1800s would be best.

 – About 5 months ago.

Make sure you get names of people you talk to. We cancelled our service after it went out on the 3rd day we had it. Spent hours on the phone with them, finally just cancelled after getting no where...

Make sure you get names of people you talk to. We cancelled our service after it went out on the 3rd day we had it. Spent hours on the phone with them, finally just cancelled after getting no where with them. Told me it was cancelled and taken care of. Still received bills. Called again , they said it was taken care of , now the bill is in collections!!!

 – About 5 months ago.

Improper billing..now locked out my acct. pleeeease go screw yourself.......

Improper billing..now locked out my acct. pleeeease go screw yourself....

 – About 5 months ago.

My Frontier internet has not worked in over 10 days. They keep saying it is trouble on their line. WELL then fix it! Trouble ticket takes five days to get a repair person here to say they can’t fix...

My Frontier internet has not worked in over 10 days. They keep saying it is trouble on their line. WELL then fix it! Trouble ticket takes five days to get a repair person here to say they can’t fix it because it is trouble with the Frontier line. Well then FIX it! Same thing happened at Fourth of July. Cancelling on Friday if they don’t FIX IT😡

 – About 5 months ago.

Frontier Communications is a "communications" company, but they can't seem to maintain a website or app that works, or even provide a person to answer the damn phone!

All I...

Frontier Communications is a "communications" company, but they can't seem to maintain a website or app that works, or even provide a person to answer the damn phone!

All I want to do is pay them!
I want to log onto their website so THEY can get paid!

I have been trying to pay them for over a week now, but I can't even speak to someone to find out why a communications company can't maintain a decent website running.

EVERY other company or agency seems to have figured out how to operate a functional website, but frontier seems to be staffed by people who were fired from everywhere else for not being able to perform their jobs!

They seem to have exclusivity to be the sole provider for me, or I would have canned them long ago!

 – About 5 months ago.

This is the absolute worst company in existence! Thats all!...

This is the absolute worst company in existence! Thats all!

 – About 5 months ago.

So we were getting .3 mbps download and upload and they come to fix it and we get what we pay for but only for 2 days and then it goes back to the same shit what they hell kind of f%@king company are...

So we were getting .3 mbps download and upload and they come to fix it and we get what we pay for but only for 2 days and then it goes back to the same shit what they hell kind of f%@king company are they

 – About 5 months ago.

After Frontier was unable to resolve issues when I tried to upgrade my account, I took to social media -- eventually they banned me, a paying customer, from being able to talk to them on their...

After Frontier was unable to resolve issues when I tried to upgrade my account, I took to social media -- eventually they banned me, a paying customer, from being able to talk to them on their "24/7 support" people on social media (both FB and Twitter) because I kept calling them out on their incompetence and lies. This was after, in email, they tried to imply that I was breaking FCC rules by posting to social media to start with (it took a couple of emails before they admitted that, yes, FCC rules apply to the carrier and not the customer). I posted a screenshot that included the dudes name and his Frontier business email - they tried to tell me I was breaking Twitter's rules, but I pointed out to them that the rules specifically say that names and business addresses are not considered private.

When I cancelled, they told me they cannot prorate the month because they *never* prorate or change service in the middle of the month. My current (and last!) bill with them has pro-rated pricing on it because my attempted upgrade happened in the middle of a billing cycle. The lies just keep coming. If they could keep from lying and were the slightest bit competent, I would be paying them more money than I was for increased speed and all would be good.

After 5+ years with Frontier, I went back to Comcast, which I *never* thought I would do.

The phone rep that cancelled my service said that they do not care about getting DSL equipment returned (only FIOS) - I recorded that conversation in case I need that bit in the future. I find it funny that the equipment, freshly installed for me, had a monthly charge on the bill, but I was literally told that I could "dump it" if I want to now that I've cancelled.

I don't know if tags work on here, but to keep with my tradition the last couple of weeks -- #Frontier #FrontierCommunications #FrontierInternet #FrontierScum @AskFrontier @FrontierCommunications

 – About 5 months ago.

Shut off for the third time in less than 30 days. Twice in 7 and all they can say is they don't know why, but would you like to upgrade. I make a payment online and it takes 3 to 5 Business...

Shut off for the third time in less than 30 days. Twice in 7 and all they can say is they don't know why, but would you like to upgrade. I make a payment online and it takes 3 to 5 Business days(If you use "their" app it's 5 to 7) it's an electronic transfer of funds, but if you phone in at extra cost it's "only a couple of hours" are you kidding me??????? I started with Fios and now I'm stuck with Frontier. I'm ready to say f#*k it an get a set of rabbit ears and go back to Dial up

 – About 5 months ago.

I've come to the conclusion that the purpose of customer service is to frustrate you into going away.

Logged into my account and opened up a chat session. So they know who I am.

I've come to the conclusion that the purpose of customer service is to frustrate you into going away.

Logged into my account and opened up a chat session. So they know who I am.

Yet they have to "verify" my account. Home phone, DOB, PIN, cell phone, email. Seriously? How many crank service requests do you get from people who are logged into the site of someone else? What was the point of setting up an account again?

They completely ignore what you type as the problem in the original message and ask the same questions over and over. Apparently, they don't know what a NID is or DSL - it's only their business after all.

This is the sixth time we've had them out since February and it's always a break in their poorly run lines, yet I have to go through the same ridiculous Q&A session no matter how much info I pre-load into the original request.

It's like talking to a wall.

 – About 5 months ago.

Run by muslims -hate frontier. Internet harrassment all the time- the red roof is in. I dont think they got enough of anyone to do much except sit on us. They got the area or perhaps even the country...

Run by muslims -hate frontier. Internet harrassment all the time- the red roof is in. I dont think they got enough of anyone to do much except sit on us. They got the area or perhaps even the country all netted up. Its disgusting. You cant say nothing without being harrassed by someone for saying something/ANYTHING- all the time. PUSH PUSH PUSH IS ALL THEY DO- They wanna ONE DRIVE as the cult calls it. pfht.

 – About 5 months ago.

What a useless POS company-
I signed up for "up to 6mbps" service and my download speed is 0.5mbps and upload is 0.1mbps.
Tech support sucks a big one, called two weeks ago and...

What a useless POS company-
I signed up for "up to 6mbps" service and my download speed is 0.5mbps and upload is 0.1mbps.
Tech support sucks a big one, called two weeks ago and they told me they will send me a router in the mail. Guess what, still no router.
Called back tonight, was on hold for 45 minutes before someone could "help me".
He had me do the speed test , move my router to a different power outlet and then all of a sudden I get put on hold and the the line disconnects.
I gave them my call back number, they didnt call me back.
I work from home and it's pertinent that i have functioning internet.
Not only that, frontier is the only option I have for a provider.
I'd call back but my "Minnesota nice" passive aggressiveness is going away and I'm ready to go full beast mode on these assholes.

 – About 5 months ago.

Been paying for 90mbs, not even hitting those numbers consistently... I then moved to a new apartment not even 10 minutes from my old house, same city... The only internet package available is...

Been paying for 90mbs, not even hitting those numbers consistently... I then moved to a new apartment not even 10 minutes from my old house, same city... The only internet package available is 18mbs... What kind Of backwoods shit is this! Still waiting for my installation that I haven't gotten a call for or nothing. If I didn't have. A business that relies on internet I'd wait for optimum... I'm switching asap...

 – About 5 months ago.

So frustrating, I can't log into their website to pay my bill - it keeps freezing. Same with the app on my phone. Now it is saying my login profile is not linked to an account. Tried the chat,...

So frustrating, I can't log into their website to pay my bill - it keeps freezing. Same with the app on my phone. Now it is saying my login profile is not linked to an account. Tried the chat, but it froze as well...UGH!!!

 – About 5 months ago.

Paying for 3 GB which isn't much, but we're only getting 0.45 and 0.47 upload and download speeds. IT SUCKS! I too have lost forms I've filled out because it "times out" and...

Paying for 3 GB which isn't much, but we're only getting 0.45 and 0.47 upload and download speeds. IT SUCKS! I too have lost forms I've filled out because it "times out" and I'm screwed. We're paying for a service we don't even come close to getting. I've made over 10-15 calls in the past couple of months, and each rep tells me something different...it's your wireless router, a squirrel must have chewed through your line, you live in a suburb and the equipment isn't up to par, seriously, they've come up with every excuse in the book. I wait until I get to work to use the internet because I get so pissed off. I keep trying just for shits and giggles, but it's always BAD. So sick of it. We have another internet provider coming to our area and I can't wait. When I kept complaining and nothing was being done, I did a search and found out Frontier is or was being sued by multiple states. How can they get away with this??????? I say we all band together and take those lying pieces of crap DOWN! They're ripping us all off and have no intention of "fixing it". I've had like 3 techs come out in the last month, they never follow up, I always have to call to see if they've even been here, and nothing ever gets better...they're just playing us knowing full well we don't have any other options. I hope they go out of business and go bankrupt. Seriously. We have a business and we can't even do our business here, I have to go to my other job to use the internet. When will somebody shut these guys down??

 – About 5 months ago.

unfking believable...I'm a student in Legal Studies where I am constantly losing my work due to Frontier. We are in Los Angeles Ca, we can't watch Netflix or Amazon, pay our bills online or do...

unfking believable...I'm a student in Legal Studies where I am constantly losing my work due to Frontier. We are in Los Angeles Ca, we can't watch Netflix or Amazon, pay our bills online or do freakin homework due to frontier. What can we do? I'm at my end! Can we sue for not delivering on a product?

 – About 5 months ago.

I'm 51. I have NEVER paid for a worse product in my whole life. I truly do not know what we are paying them for. The past 6-9 months have been the worst. Wifi out 97% of the time, and if it's...

I'm 51. I have NEVER paid for a worse product in my whole life. I truly do not know what we are paying them for. The past 6-9 months have been the worst. Wifi out 97% of the time, and if it's there, rest assured that it will go down within 5 minutes. 5mbps download speed. It was our only option. But a new company is installing lines on my road as we speak. 100mbps. Never been so happy. Right now, typing this, I have to use the Verizon unlimited data hotspot on my phone to hook to the internet.

 – About 5 months ago.

To the person who says frontier is owned by jews. No - its not the entire internet is a huge lie and a cage around us. Its a false flag on jews....

To the person who says frontier is owned by jews. No - its not the entire internet is a huge lie and a cage around us. Its a false flag on jews.

 – About 6 months ago.

2 phone calls totalling 2 hours. 1 service visit that no one could verify resolved the issue. Still no internet. Plugged in a new modem on my own. Problem fixed. Really Frontier? I want my money...

2 phone calls totalling 2 hours. 1 service visit that no one could verify resolved the issue. Still no internet. Plugged in a new modem on my own. Problem fixed. Really Frontier? I want my money back.

 – About 6 months ago.

I've been a Frontier customer since they bought our local phone company years ago. At first it was pretty good: they had local people doing repairs and customer service. A few years ago, they...

I've been a Frontier customer since they bought our local phone company years ago. At first it was pretty good: they had local people doing repairs and customer service. A few years ago, they fired all the local people apparently, or at least, you can't talk to them on the phone. Instead you have to call the 800 number. The customer service people there promise you that they will get the problem fixed, but you have to wait months sometimes. Most recently, the actual phone line has been almost down on the ground for 6 weeks since a storm came through. Each time I call Frontier, they say they have put in a work order, but nothing happens. I am quitting Frontier tomorrow and getting a satellite dish.

 – About 6 months ago.

I disconnected my internet for the summer after the cost double and tried reconnecting it a month ago, but they keep telling me the routers/ports/whatever you want to call them are full! So basically...

I disconnected my internet for the summer after the cost double and tried reconnecting it a month ago, but they keep telling me the routers/ports/whatever you want to call them are full! So basically what happens is instead of adding more ports to an area, they bog down each ports/router with more people until they cannot possibly fit anymore customers on that router. The plan says get "up to 6 mbps" that basically means you will get 2.5 on a good day. Why not put more routers/ports in the area? Clearly there is a need for it. Terrible customer service and terrible service all around.

 – About 6 months ago.

I live at Mt Baldy in Southern California. Previously we had Verizon as our internet provider until frontier came on the scene. This company exemplifies the worst of predatory corporate America....

I live at Mt Baldy in Southern California. Previously we had Verizon as our internet provider until frontier came on the scene. This company exemplifies the worst of predatory corporate America. Another theiving corporate entity. This is the absolute worst internet service I have ever had the misfortune to encounter. Why even offer this service if you can't deliver it in high quality. Snail mail is faster than what we are stuck with from Frontier. It's as if we live in a third world country. These corporate scumbbags are proficient at one thing only: separating you from your hard earned money. Hopefully, they will soon file for bankruptcy or have their charter revoked through efforts of some public advocacy group. The only two words
I have for the owners of frontier are these: you stink.

 – About 6 months ago.

Frontier truly must be the worst telecom company in America. Customer "Service" should be Customer "Disservice". Huge hold time for any tech support or customer service and when I...

Frontier truly must be the worst telecom company in America. Customer "Service" should be Customer "Disservice". Huge hold time for any tech support or customer service and when I spoke with a supervisor, she was rude, didn't listen well and misstated several key aspects of my service bundle. On the Frontier website, it shows a "chat" option, but it doesn't show chat hours, so once the info is entered on the chat intro, then and only then does it tell you that chat is closed. When on hold, it says there are options for call-backs; 1) ask for a call back in the order the call was received and 2) enter a specific time for the call-back. But, there's only option 2; no option 1 is ever provided. This company is so unprofessional and clueless. The run-around I got regarding broadband service was shocking and infuriating. The only reason to ever do business with Frontier is if it's the only provider (which it probably is since telecoms are given regional monopolies). Frontier really does SUCK...bigly.

 – About 6 months ago.

I've been trying to get a phone line for over 2 months. I've had 4 appointments scheduled and canceled the hour of. I've taken off 4 days for each of these appointments only to have them...

I've been trying to get a phone line for over 2 months. I've had 4 appointments scheduled and canceled the hour of. I've taken off 4 days for each of these appointments only to have them canceled last minute. I've never seen such incompetency. Frontier is a burning dumpster fire.

 – About 6 months ago.

I have talked to 9 people in 2 days. No internet or phone and I work from home. Last person said manager would call...2 hrs later no call. Called back and rep wouldn't transfer me to...

I have talked to 9 people in 2 days. No internet or phone and I work from home. Last person said manager would call...2 hrs later no call. Called back and rep wouldn't transfer me to supervisor. Really? Obviously you don't care about customers

 – About 6 months ago.

Total garbage. Internet is unreliable, slow and expensive. Phone "service" is even worse. Sometimes (i.e. randomly) won't let me connect via long distance for places I have paid for. ...

Total garbage. Internet is unreliable, slow and expensive. Phone "service" is even worse. Sometimes (i.e. randomly) won't let me connect via long distance for places I have paid for. FAX line is worse yet. In years of attempting to fix problems all that they did was to break my desk, which I myself had to fix.

 – About 6 months ago.

Just had to turn off my frontier wifi and go with using data on my phone to post this. Over the last five years I have been in contact with every frontier "person" . They say there should not...

Just had to turn off my frontier wifi and go with using data on my phone to post this. Over the last five years I have been in contact with every frontier "person" . They say there should not be any problem and then they look and, we have no good equipment, we don't have any lines, we will be happy after the upgrade, wait until the kids are back at school. Are you kidding.

 – About 6 months ago.

spent hours trying to get crappy DSL service at our new house, horrible service installed a week ago... Customer Reps told us it was DSL 3mbps up and down. the few minutes it has worked it was 3...

spent hours trying to get crappy DSL service at our new house, horrible service installed a week ago... Customer Reps told us it was DSL 3mbps up and down. the few minutes it has worked it was 3 down and .5 up! most of the time it has been down, rebooting constantly, 3 callls to help desk, useless no help. Found out Wave broadband available 250mbps up/down, going for it, bye bye frontier yall suck.

 – About 6 months ago.

Here in good ol' West Virginia, we were sold out by Verizon. Service was acceptable until Frontier bought from Verizon. What really pisses me off is that Frontier advertises service they cannot...

Here in good ol' West Virginia, we were sold out by Verizon. Service was acceptable until Frontier bought from Verizon. What really pisses me off is that Frontier advertises service they cannot provide. Initially when you called customer service, you actually got to speak to someone here in West Virginia. Not anymore! My last experience with customer service was BRUTAL! She was obviously several states away, and she kept saying that you are eligible for 30 MPBS service. She didn't seem to understand that you can only push so much signal through copper wires until there is bleed-over causing disconnections. I had over 1500 one month, so they came and reduced my speed. Told her if she could get 30 MPBS into my house, I'd come mow her lawn and paint her house. Well it says you are eligible. I said maybe if I lived next door to the server and was connected with a heavy set of jumper cables! Turnover is rampant among their employees and headcount reduction is ongoing. There are other options in my area and I'm about to investigate some of them. FRONTIER IS A JOKE!!

 – About 6 months ago.

How to improve your DSL line quality
https://www.youtube.com/watch?v=Oixz9na0mnk...

How to improve your DSL line quality
https://www.youtube.com/watch?v=Oixz9na0mnk

 – About 6 months ago.

I live In W.VA. and the internet is utter trash. I get .200-.500 mb/s max speeds with 700-1200 ping all day everyday for the past 8 years now and nothing has changed, and no one serves my area but...

I live In W.VA. and the internet is utter trash. I get .200-.500 mb/s max speeds with 700-1200 ping all day everyday for the past 8 years now and nothing has changed, and no one serves my area but them so i cant even get rid of them.

 – About 6 months ago.

Three days, five reps and five hours on the phone with dropped calls and no callbacks and restart call with a new rep and have to explain all over again with rep and then supervisor. Finally learned...

Three days, five reps and five hours on the phone with dropped calls and no callbacks and restart call with a new rep and have to explain all over again with rep and then supervisor. Finally learned that my inability to finalize an order is due to their inability to port a landline phone number we've had for 23 years. We are not moving, the number is consistent with local numbers, they just don't have the "ring center" software to port the existing number. If we were going to complete the order, we'd need to accept a new phone number. This was a bridge too far after seeing all the concerns noted by others. Canceled the order.
DBW
Shelton, CT

 – About 6 months ago.

They frikin SUCK! My wife took off Thursday the 23rd for a scheduled installation. about 11:30 Frontier called and pushed the install date out to 29 September. Staying with Spectrum. 😡...

They frikin SUCK! My wife took off Thursday the 23rd for a scheduled installation. about 11:30 Frontier called and pushed the install date out to 29 September. Staying with Spectrum. 😡

 – About 6 months ago.

Why pay for a service when you can barely use it. The internet will go down about 5 times every 30 minutes...

Why pay for a service when you can barely use it. The internet will go down about 5 times every 30 minutes

 – About 6 months ago.

Don’t try to play any ranked game of any kind, this wifi will randomly go out for 5+ minute periods....

Don’t try to play any ranked game of any kind, this wifi will randomly go out for 5+ minute periods.

 – About 6 months ago.

I have never once in years received the service I pay for. I have spent hours on the phone with staff ( the middle of the night you get the most honest tech people) some great some a**holes. Bottom...

I have never once in years received the service I pay for. I have spent hours on the phone with staff ( the middle of the night you get the most honest tech people) some great some a**holes. Bottom line they sold us "live out in the country" people service that doesn't exist or only exist when school is in session or the fair is in town and the rodeo is with it

 – About 6 months ago.

We started with Verizon FiOS since they first offered service in Carrollton, TX in 2007 and we NEVER had problems. Fast forward 9 years later when Frontier Communications took over in 2016. Problems...

We started with Verizon FiOS since they first offered service in Carrollton, TX in 2007 and we NEVER had problems. Fast forward 9 years later when Frontier Communications took over in 2016. Problems with bills, and internet outages is the new normal. As recently as 3 months ago we had to call monthly to have this extra charge for "internet security" taken off. We would get credited for it, the tech support person said it was taken off, and the next month it was there again. This lasted at least 3 months.

As of Saturday (08/18/2018) our landline phone and internet has not worked. Whenever we call their 1-800-921-8101 number, its impossible to talk to a real human UNLESS you want to add services. When we want to wait to speak to someone for tech support issues, we eventually get hung up on while waiting. A voice recording is telling us there is an outage in the area and there is no known ETA when it will be fixed.

I know if I try and call to have my bill prorated for the non-service that Im being charged for, it will come back to bite me in my a$$. Its probably better to suck it up and take it.

I wish Verizon was back.

 – About 6 months ago.

Terrible service in the Darfur area!! ...

Terrible service in the Darfur area!!

 – About 6 months ago.

they do suck...

they do suck

 – About 6 months ago.

Our internet is so bad. We even have two routers. Frontier claims that the ends are spliced. They have never fixed it and there is no return call. I am a slave to them as everything is in the email...

Our internet is so bad. We even have two routers. Frontier claims that the ends are spliced. They have never fixed it and there is no return call. I am a slave to them as everything is in the email address that we use

 – About 6 months ago.

Can't seem to find a competent customer service rep to speak to, they all must have stones for brains because I can never get my issues resolved. I've had intermittent service since 2016 and...

Can't seem to find a competent customer service rep to speak to, they all must have stones for brains because I can never get my issues resolved. I've had intermittent service since 2016 and after two years of BULLSHIT Spectrum Communications has finally ran lines in my area. #GOODBYEFRONTIER Don't ever get Frontier internet, phones, or TV it's garbage.

 – About 6 months ago.

I too used to be a Verizon FiOS customer and was completely delighted with our service until Frontier purchased them. Since then I’ve had repeated issues with flawed systems, billing inaccuracies,...

I too used to be a Verizon FiOS customer and was completely delighted with our service until Frontier purchased them. Since then I’ve had repeated issues with flawed systems, billing inaccuracies, and now outages. Here’s one of many examples .... I was erroneously being billed for multiple DVR‘s. I caught the error and Frontier kindly credited me for the past couple of months. A few days later I received a flat box in the mail with a pre-addressed sticker. I ignored it. The next day I received another flat box in the mail with another pre-addressed sticker. I didn’t think much of it either because I’m busy. The next month I looked at my bill because I have yet to trust their billing accuracy, and found that under “on demand charges” I was charged $200. I called Frontier and they said I was charged for not returning my extra DVR. Well I never had an extra DVR… I was only being billed for one. This kind of error happens over and over. I’ve been sticking with them only because it’s a pain in the neck to change service, but I have finally had it. My service has gone out three times in the past six weeks. Last month it was out for 72 hours… TV, Internet, or phone. I got no apology, no credit on my bill, and no notification of the problem while it all transpired. As I sit and dictate this, my TV service is out yet again. They said the outage was fixed, but our service is still out. The earliest they would send someone out is in six days. Seriously?? Frontier, I am not doing you a favor by being your customer! I’ve complained enough and you all just don’t care. Despite the hassle, I am exploring alternatives and will be firing you in the next few days. Oh and yes, I’m telling everyone I know.

 – About 6 months ago.

I agree with the person from Allegan, MI. We all need to start a class action law suit! That is probably the only way that they will upgrade their system so that it actually works. At the very least...

I agree with the person from Allegan, MI. We all need to start a class action law suit! That is probably the only way that they will upgrade their system so that it actually works. At the very least we might be able to get some of our hard earned money back that we pay for crappy service.

These people at this company are crooks! Since December 2017, they have raised their prices 2 times. For what?There has been NO improvement what so ever, in fact it has only gotten worse! Their service is horrible! The one person said that when it rains it doesn't work. I can agree with that! Also, if there is just heavy cloud cover it will slow it down or stop working intermittently. I can't even sit down at night and relax while watching Netflix because their internet is so damn S L O W! Sometimes it takes up to an hour to watch a 30 minute program because it takes forever to load. That's if your lucky enough to even get Netflix to come up in the first place. It has nothing to do with Netflix, it's because the internet is so slow and it's high peak hours when there are tons of people on their devices and watching TV at night. The more people using it, the slower it is!

It's ridiculous! I bet they have better internet service in third world countries than what Frontier provides here in the states! They totally take advantage of people who live out in BFE, away from a major city, who don't have much of a choice as far as internet providers go. I would love to tell them where they can stick there lousy service!!!

If you have a choice in internet service providers....do yourself a very big favor and DO NOT CHOOSE FRONTIER!

 – About 6 months ago.

what can I say about frontier. 1st. their internet is awful. every time It rains the internet just goes out. it's been happening to me maybe 6 times in a month. and then they have the audacity to...

what can I say about frontier. 1st. their internet is awful. every time It rains the internet just goes out. it's been happening to me maybe 6 times in a month. and then they have the audacity to say it's my fault.

secondly when I talk to customer service their representatives have the urge to f%@king yell at me. for saying the internet is not working. and that I should pay more to get on a better plan.

third and my favorite. they first cut the speed of my internet to the fact I can't go on any websites. and then an hour later they cut off my phone my cable and my internet completely just because I paid a day late. excuse me for having a job and family. and forget to pay my bill. f%@k you frontier. if your services and jobs were complete I would of stayed but truth is you guys are shit for an isp and I hope you guys go bankrupt soon

 – About 6 months ago.

I made the horrible choice of expressing interest in frontier communications. I talked with a sales representative and he said that a tech would not be able to come for about a month and a half. So...

I made the horrible choice of expressing interest in frontier communications. I talked with a sales representative and he said that a tech would not be able to come for about a month and a half. So naturally, I had chosen a different provider. Well, after I had been hooked up with and signed on with a different company they sent a tech to my house. He drove by my house while I was at work "of course" and I received a voicemail saying that he was not able to service residence since I was not there. I did not sign anything, the Frontier communications "tech" did not hook me into there system nor dropped off any equipment. Yet they sent me a bill for 136 dollars. This has to be one of the sketchiest internet companies out there. Now I am left disputing a bill that I should not have since I do not have there services. I wonder if there company motto is a thieves honor, because this feels like they are trying to steal from me and anyone else foolish enough to even call them.

 – About 6 months ago.

I live in Shasta County, just a few miles outside of Redding CA.
Frontier is our only option and the best they can offer is 1.0 Mbps. They are required or guarantee to provide at least .75...

I live in Shasta County, just a few miles outside of Redding CA.
Frontier is our only option and the best they can offer is 1.0 Mbps. They are required or guarantee to provide at least .75 Mbps!!! (Slower than dial up) These are their highest speeds and the only provider since the internet was developed. Fiber optics are in place less than 1000 feet from their distribution center in my old neighborhood and it has become obvious that until fire destroys this area and it is rebuilt with 1000's of new homes, they will not connect us to it... Seems they make improvements only if very profitable to them.
In 5 years there has never even been an attempt to clear trees lifting the wires or removing defunct cable lines wrapped around phone lines. Utility poles have been replaced 10 years ago and still a second short pole is left to support phone lines waiting for Frontier to move them to the new pole.
Always spoke with friendly people who are able to accomplish NOTHING!

 – About 6 months ago.

May God have mercy on your soul should you find yourself dealing with Frontier communications. Where is one to begin? Finally cancel their internet service after dropped connections repeatedly which...

May God have mercy on your soul should you find yourself dealing with Frontier communications. Where is one to begin? Finally cancel their internet service after dropped connections repeatedly which they could see in their system but neglected to contact me. Then when I canceled they were going to send a return mailer for the modem. No mailer 6 weeks later. Then they send me a bill like I was still a customer. So I call and point out they must be using their own bogus system, because they can hardly hear me. Transferred over to customer service and this guys system is rebooting. I hang in an finally he agrees to send me a box to return the mailer. This web sit is aptly named. "Beware all who enter here." (Sign above the entrance to hell) While I hate Comcast/Xfinity, I loath Frontier more.

 – About 6 months ago.

Frontier needs to be put out of business! Constant problems where our entire county has both phone and internet outages that last weeks without being fixed. My parents phone and internet has been...

Frontier needs to be put out of business! Constant problems where our entire county has both phone and internet outages that last weeks without being fixed. My parents phone and internet has been down for a week, I called again today and they said at the earliest they may be able to have someone come out on the 15th! And you know what they blamed the problems on, RAIN!

 – About 6 months ago.

Terrible company. ...

Terrible company.

 – About 6 months ago.

We kept our internet service but discontinued two digital phone lines almost 4 months ago, and here is a list of horrible experiences we have had:

- It took many phone calls (each time...

We kept our internet service but discontinued two digital phone lines almost 4 months ago, and here is a list of horrible experiences we have had:

- It took many phone calls (each time for 1+ hour with a different person) to cancel those two phone lines. Each gave us a different quote on the remaining Internet service.

- After the phone lines got discontinued, they kept charging us a secondary phone line on the monthly bill even though no phone service has been available.

- Now, all of a sudden, we got a separate bill in the mail with our old second phone line on it, charges taxes on services we've never received.

How crazy is that? Why is Frontier accounting so bad?!!!!

 – About 6 months ago.

Can we start a class action suit? They are taking advantage of us with their outrageous pricing and HORRIBLE internet....

Can we start a class action suit? They are taking advantage of us with their outrageous pricing and HORRIBLE internet.

 – About 6 months ago.

Lake Thunderbird illinois has this horrible internet and i also have called until my fingers fell off, it never works or the local guy comes and then it works for a day or 2. like everyone else i’m...

Lake Thunderbird illinois has this horrible internet and i also have called until my fingers fell off, it never works or the local guy comes and then it works for a day or 2. like everyone else i’m frustrated but have no other good options. how this company can get away with this just floors me, it’s an awful crooked bunch taking money for services not rendered. something needs to be done damnit!

 – About 6 months ago.

I get .150mbs download speed on a good day with nobody else on the internet! Amazing if you’re living in 2005! Can confidently say that it’s worse than some third world countries! Internet is down...

I get .150mbs download speed on a good day with nobody else on the internet! Amazing if you’re living in 2005! Can confidently say that it’s worse than some third world countries! Internet is down more often than not. If someone is watching Netflix, there is no reason to try and do anything else with the useless internet. Absolutely disgusting, I know that technology has evolved to take up more bandwidth, but even then, the speeds have only gotten worse over the painful years of dealing with frontier.

 – About 6 months ago.

From reading this I see so many others have the same problems I do. The Frontier rep totally mislead us when we went to a bundle. They keep adding fees to the bill and give me stupid answers when I...

From reading this I see so many others have the same problems I do. The Frontier rep totally mislead us when we went to a bundle. They keep adding fees to the bill and give me stupid answers when I call.

 – About 7 months ago.

Closed Frontier wifi account due lies and no concern for the customer. Frontier sent me an email to upgrade my wifi from 6mps to 12. Order was placed and nothing happened. Called customer service...

Closed Frontier wifi account due lies and no concern for the customer. Frontier sent me an email to upgrade my wifi from 6mps to 12. Order was placed and nothing happened. Called customer service somewhere off shore and after two weeks they finally told me that they could not give the service due to some line problem. So I decided to close the account to which I had to pay another months billing and then today I have a new bill for $9.99 disconnect fee. What a rip off.WARNING TO ANYONE...do not use frontier for anything wifi, tv, phone...no regard for the customer. Their business model is make money and provide as little service as possible.

 – About 7 months ago.

Frontier sucks because they're a bunch of dirty jews!...

Frontier sucks because they're a bunch of dirty jews!

 – About 7 months ago.

I signed a two year special. A year later, they raised it $10 anyway. I asked why and they said the price of the basic Internet went up. A month later, it went up another $5. I was fully caught...

I signed a two year special. A year later, they raised it $10 anyway. I asked why and they said the price of the basic Internet went up. A month later, it went up another $5. I was fully caught up and had a zero balance. I canceled service on a certain day so that I had service for finals. They canceled it a day early and I was screwed for my finals. I called to get it restarted so that I can get my finals in by midnight. They said they activated the port for another neighbor so they can't do it over the phone and that they'll have to schedule someone to come out to turn it back on in 10 days. I then received a bill for over $250 on a new account less than a month later (again, the most basic Internet). My old account then had a $10 charge when they confirmed there was no balance multiple times. Beyond all this, the service is up and down constantly. It's always sucked!

 – About 7 months ago.

I had frontier internet for 15 years and finally had enough with the late billing like getting the bill 2 days before it was due. I cancelled last month and then I get a bill for $9.99 for broad band...

I had frontier internet for 15 years and finally had enough with the late billing like getting the bill 2 days before it was due. I cancelled last month and then I get a bill for $9.99 for broad band disconnect fee. I've probably paid this damn company close to $9000 and then they throw salt in the wound with this fee. I hate frontier. Phone deregulation is/was terrible for the consumer.

 – About 7 months ago.

I cannot do anything about my internet service. My only options are Frontier or Dish. This past year has been hell, constant outages. I haven't had issues like this until this year. I wish they...

I cannot do anything about my internet service. My only options are Frontier or Dish. This past year has been hell, constant outages. I haven't had issues like this until this year. I wish they would do anything about it, there's nothing I can do.

 – About 7 months ago.

(Re-posting, as I am in SANTA MONICA, CA, and not Ottawa, Ontario--not sure how that seems to show up on many poss).

I just got back from a day in the hot sun PICKETING these thugs, who...

(Re-posting, as I am in SANTA MONICA, CA, and not Ottawa, Ontario--not sure how that seems to show up on many poss).

I just got back from a day in the hot sun PICKETING these thugs, who actually convinced the people running the annual Hermosa Beach, CA beach volleyball tournament, that they should be one of the sponsors! An amazing opportunity to stick their own s--t back in their faces. I made four hand-made signs on cardboard telling my ugly story and Frontier's ugly story, and positioned them for all to see! Frontier's young employees in their red shirts didn't like it one little bit! They were disappointed when the cop told me to move only 100 feet away from their booth (I was RIGHT IN FRONT OF IT, for over 1/2 hour!!!-----it was the most fun you can have with your clothes on)!!! I told them what I thought of them, and also told my story to anyone who would listen, and a lot did listen. Even the cop was on my side, telling me his own Frontier horror story. Does it get any better than that? I am quite sure I cost Frontier and its deluded young account executives (as the red-shirt crowd called themselves) some money today, accounts that will never be, simply because people saw me and listened to me!

What did this group of thugs do to deserve this? Well, I was a Verizon customer of many years here in Southern Cal, no problems with them. Late in 2016 or early in 2017, around the time Frontier bought out Verizon's CA customers, I get solicited several times by their people, promising big new benefits if I change my account, tweak it. To which I agreed. I am sure I was told I had unlimited international free calling. No big deal in today's world, right? It's not 1964. I gave it little thought. Well guess what. I subsequently in April/May 2018 made 70 minutes of calls to a friend stranded in a hospital in eastern Germany, and let my lady friend call her friend in Lithuania for a chat. I didn't see the bill for the former calls until after the Lithuania call was made. The amount, with taxes and fees: approximately $600!!!! I am not making this up. SIX HUNDRED DOLLARS FOR a grand total of 1 hr. 48 minutes of calls to Europe, in an age when calling cards are 3 cents a minute to anywhere on earth, and Skype/WhatsApp etc. are free, AND you can see the party on other end. Our friends at Frontier charged me $3.20 a minute to Germany and $6.20 a minute to Lithuania. How can this even be allowed? With Verizon if I tried to call international I got a message that I couldn't make this call! With Frontier, on the other hand it seems they want you to get into big open-ended trouble. Conceivably, had I talked only two hours a day for the entire month, before even seeing a bill in the mail, I could at these rates have easily gotten into $25,000 worth of trouble! I didn't sign up for these rates, that's for sure. Who in their right mind would?

I called to protest, got the usual long holds, incompetent, disinterested, poorly trained bored stressed reps, in Virginia, Texas, Arizona and I think Missouri call centers. They said since I had no calling "plan", ($5.99 a month), that the charges were valid. I was livid, demanded supervisor, I'm sure they just started laughing when I said that. Eventually after online research I was able to reach the impressive-sounding "The Office of the President". I was polite but became less so when I realized they were not going to budge, claimed they "pulled" my call from early 2017 to prove I had no "plan". SO therefore they feel they can PUNISH me for not having a plan, by charging an outrageous amount of money, which was automatically billed to my credit card. Huh?

I have recently contacted the California Attorney General's office, the California Public Utilities Commission, Congressman Ted Lieu's office (33rd district), the FCC in Washington, and Better Business Bureau in Rochester NY to where these cockroaches have scurried (formerly in Norwalk, CT). I stressed to all the overwhelming evidence online---Yelp, BBB (12,000 negative reviews), YouTube videos by angry customers, even the writings of former employees, seen on this very website----all evidence that major investigations for fraud, misrepresentation, etc. need to be undertaken, on a national level.........a Wells Fargo Bank type investigation that will shine the light into the cockroach-filled crevices of this firm. Already there are class action lawsuits alleging that CEO Dan McCarthy and his goons didn't disclose the filth that caused their enormous losses in 2016 and 2017. The corporate culture of arrogance and deception and sleaze seems to originate with this thug, who, if I am to believe online information, got his B.A. at some small school in upstate NY, and his MBA at sleazy online University of Phoenix!!!

I encourage anyone and everyone who has been pushed around by this nasty outfit to just push back HARD, and demand that national-level investigations get underway. Clearly this outfit stands out from the crowd when it comes to incompetence, fraud/deception, the whole nine yards. No wonder their stock has crashed 95% in the past five years and 65% in the past year!

Could I make up this story? But it's all true!!! Back to the picketing tomorrow. More fun. And the day after that, too. You have to do what's right in this world, not what's easy or convenient. Maybe some people would pay the $600 and move on. Not I.