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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 2,809 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 9 hours ago.

DROPS! DROPS! SO many drops, I can't get anything done! I payed for fast wifi when it is incredibly slow! WTF?...

DROPS! DROPS! SO many drops, I can't get anything done! I payed for fast wifi when it is incredibly slow! WTF?

 – About 5 days ago.

Frontier has, by far, the worst website I've ever had to deal with. Log in, go to "my account," and I have to log in again. Finally hit the "Pay Now" button and then confirm and...

Frontier has, by far, the worst website I've ever had to deal with. Log in, go to "my account," and I have to log in again. Finally hit the "Pay Now" button and then confirm and I'm taken to a page trying to upsell me on the internet speed. Go back to "my account" and there's the Pay Now button, all nice and red just waiting for me to pay it AGAIN. You also have to call in and talk to someone if you want to figure out what package/channels you have vs. what the other options are. Frontier SUCKS.

 – About 5 days ago.

I've been fighting Frontier since moving into their service area. First, they couldn't even get a phone number assigned. One was already in use by someone else, one wouldn't connect, and...

I've been fighting Frontier since moving into their service area. First, they couldn't even get a phone number assigned. One was already in use by someone else, one wouldn't connect, and finally the one worked. Then quit. Then worked.
They advertise we should be getting 6Mbps DSL speed as we have their BroadbandMax package. The router says we should be getting 3.36Mbps. We haven't seen anything over 2.7Mbps. To add insult to injury, they advertise we should be getting up to 12Mbps when using their own web site searching for service. The routers they provide are crap. We have to reboot the router several times a week. It was the same on the first router, the POS Netgear 7550 and the replacement D2200D-1FRNAS, which Netgear doesn't support.
The latest is we had 5 charges for calls to 411. The only way we discovered it is when we got our paper bill. On the internet version, it on showed as "Frontier" and a single charge. We haven't used directory assistance in ten years. And several of the call were between 11PM and 6AM!. And when the idiots call to say a service call has been scheduled, it's from an unidentified 800 number, which we don't answer. They sent a tech out claiming our line had problems after I filed a consumer fraud complaint with the Ohio Attorney General (who's worthless). He left a message saying there must have been a typo and the calls were actually to 911, not 411. If we had 5 calls to 911 in 72 hours, we'd be guests of the county.
As background, Frontier has grown by buying up many General Telephone companies. We called them Generally Terrible Telephone. My dad, who was an attorney and the municipal court prosecutor, needed a private line. He had to threaten legal action to get one. To add insult to injury, it was a long distance phone call to our neighbor because they were on Ohio Bell, but a local call to another city 20 miles away. We only know of one phone company that is worse than Frontier and that's the old Winter Park Telephone. Even the phone and internet service we had when we lived outside Mwanza, Tanzania was better. We used a USB dongle from Vodafone that cost less per month and provide faster than DSL speed.

 – About 6 days ago.

FILE A COMPLAINT WITH YOUR STATE ATTORNEY!!!

Check your speed that you are provisioned for. In the address bar type in 192.168.254.254 hit Enter. A box will come up asking for Username...

FILE A COMPLAINT WITH YOUR STATE ATTORNEY!!!

Check your speed that you are provisioned for. In the address bar type in 192.168.254.254 hit Enter. A box will come up asking for Username and Password. The username is admin, the password is also admin. This will bring up a page that lists your modem's settings. At the Main Page look in the left column and look for download speeds/upload speeds. If your modem is set to 3360Kbps that is equal to 3.3Mbps and you are paying for 6Mbps. Frontier's Simply Broadband plan is for 'up to' 6Mbps your modem should allow you to download up to 6Mbps. If your numbers are anything less than 6000Kbps, you are being ripped off.

 – About 6 days ago.

A letter I wrote to Frontier and several news stations.

Problems with Frontier Communications
John Johnson
Fri 5/18/2018 10:18 AM

A letter I wrote to Frontier and several news stations.

Problems with Frontier Communications
John Johnson
Fri 5/18/2018 10:18 AM
costas.grossomanides@ftr.com;Robert.Pero@ftr.com;OfficeOfThePresident@ftr.com;Perley.mcbride@ftr.com;action9@wsoc-tv.com;investigations@wbtv.com;newstips46@foxtv.com;news@wbtw.com;gsnews@wyff4.com;news@wlos.com;foxcarolinanews@foxcarolina.com;comments@cnn.com

My name is John D Johnson. I am a 49-year-old retired Marine. I also retired from my work with Nascar. I owned my own computer sales and repair business and have a degree in engineering. I helped install the cable internet infrastructure in Charlotte, NC. I am a father of a 13-year-old son and have a beautiful wife. We live in a small rural town in North Carolina, in our cozy little log cabin. I own two homes that are located together on my 4 acres of land, one of which we allow my mother to live in to give her the help she so well deserves.

Frontier Communications is our DSL internet service provider. I have done business with Frontier for nearly 8 years. In our rural area Frontier only offers their Simply Broadband service, which provides speeds of 'up to' 6Mbps. I signed a two-year contract and have never been late on a single payment. With my background in computer repair, I know how to check things like download speed, upload speed, and ping. From the first day of service with Frontier, our download speeds were 'provisioned' to 1Mbps of download and this is where my problem begins. Frontier's advertising for their Simply Broadband states I will receive speeds 'up to' 6Mbps and in the fine print, the contract states my speeds may fluctuate due to equipment and old copper lines. I want to explain this a bit better.

Frontier charges me nearly 40 dollars a month for an internet plan that provides speeds from 1 to 6 Mbps. I completely understand why my speeds would fluctuate. Things like traffic (amount of people online) and old copper wiring do cause problems, but to charge me for the 6Mbps of speed and never allow me the chance to receive it is not what Frontier had promised me. Customers can access the modem/router information and settings by typing 192.168.254.254 in the address bar and then entering the username and password, which is admin for both. On the main page, you will see the speed which Frontier has 'provisioned' each customer for, mine being 3360Kbps or 3.3Mbps. With this said, you can see that Frontier is not even giving me the chance to reach the 6Mbps that I am paying for by setting my modem to 3Mbps. Frontier uses words like 'up to' and 'provision' to lump all their rural area customers into a single plan that costs the same, 40 dollars.

Now the 2nd home that I own also has Frontier's Simply Broadband plan. My mother uses them for her internet needs. Her home, being 150 yards from my log cabin is 'provisioned' to a speed of 1.5Mbps. This has set off some red flags for me. Why would her home be set lower than mine? Why does Frontier not allow the full 6Mbps of speed that we pay for? Why does Frontier continue to make excuses? My 2nd home is closer to Frontier's service ports, so the line excuse is not valid in this situation.

So I contact Frontier and ask them about all of my issues. Frontier sends out a line technician and he runs a few line tests and talks to me about service ports. He tells me that, the further you live from the Frontier service port, the slower your speeds will be. He then tells me that since my homes are 20,000 feet from the Frontier service ports, the engineers have said that our speeds shouldn't exceed more than 1.7Mbps of download speeds, otherwise we would experience outages, slow speeds, and disconnects, none of which we have experienced since being turned up to 3Mbps. I asked the technician if he could have my lines turned up to the full 6Mbps of speed and see if it would hold. He tells me Frontier won't allow it. My question is, if I receive half or in my 2nd home, a third of the speeds you are selling me, why should I pay full price? If you buy a car from a dealer, you expect the entire car.

I have emailed with Phil Reed, and spoke with several customers service managers. I filed a complaint with the NC State Attorney and received a phone call from a lady named Tammy. Tammy talks to me about my complaint and says she will investigate my problems. Tammy calls me back a week later to tell me that Frontier is not going to increase my speeds and they will not apply a discount to my bill, basically Frontier admits they have a problem but just don't care. I did ask Tammy to see if Frontier would install a DSL Loop Extender to my line, this would allow me to receive full speed by boosting the signals carried across the copper wiring. I even offered to pay for half the price of the extender. Tammy says Frontier no longer uses the loop extenders. I researched and found that Frontier has never used the extenders on their lines. Frontier has promised me for 6 years that upgrades were 'coming soon' to my area and to continue to check back for offers of better and faster speeds. So far to date, no upgrades have been performed or even planned.

A local news station has already carried a story on this issue, I will include the link so you too can see the problems most all Frontier customers are having. The BBB has Frontier rated with 1 star, due to customer complaints and no response to the BBB. Consumer Affairs has also rated Frontier at 1 star, due to customer complaints. There are multiple Facebook pages dedicated to nothing more than Frontier complaints. There is a website dedicated to, but not provided by Frontier, for customer complaints. Thousands of former and current customers flock to these sites to file and post complaints, but Frontier continues to ignore their customers, due to the fact that most of us have no other options when it comes to ISPs. Frontier's stocks have dropped, due to issues and problems within the company. As you can see, Frontier is spiraling down to a nonconformant company, that will soon lose more customers. Frontier is losing customers by the thousands, and continue to leave current customers waiting, waiting for upgrades, promises, and download speeds we are paying for.

Frontiers response to this problem: ‘Copper-based internet service is difficult to represent consistently as it is subject to distance limitations. That is why it is sold as offering 'up to' a specified speed,’ Frontier Representatives said. They admit, ‘not all customers will have the same DSL service.’" But they are lying to us. By 'provisioning' a modems speed, you are capping that line to a certain amount. 3Mbps and 1.5Mbps are NOT what you sold me. You sold me 'up to' 6Mbps, but now allowing the modem to go over 1.5 or 3, well that is stealing.

I am working with a local lawyer (who has Frontier's DSL service) and together we plan to follow this to the end. I refuse to stop until Frontier offers me a discounted rate or delivers on the speeds they sold me. I am relentless when it comes to something like this, at whatever cost I plan to run ads with Google, Facebook, and Twitter to open the eyes of other current Frontier customers, to their unfair business practices.

 – About 1 Week ago.

I have been a frontier customer since 1999, when I tried to cancel my service do to internet problems they informed me that I am bound to a year auto renew and cannot cancel without a 800$ fee. Call...

I have been a frontier customer since 1999, when I tried to cancel my service do to internet problems they informed me that I am bound to a year auto renew and cannot cancel without a 800$ fee. Call them and request to cancel your auto renew clause

 – About 1 Week ago.

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There...

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There technical support is a joke with all the procedures and troubleshooting. The company sucks plain and simple. Stay away you will not like them.
I live in
Tampa Florida not Ottawa Canada

 – About 1 Week ago.

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There...

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There technical support is a joke with all the procedures and troubleshooting. The company sucks plain and simple. Stay away you will not like them.

 – About 1 Week ago.

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There...

Frontier communications is horrible. There billing department is consistently wrong with the charges. They don’t honor promotions or the contract the monthly charge is always different. There technical support is a joke with all the procedures and troubleshooting. The company sucks plain and simple. Stay away you will not like them.

 – About 1 Week ago.

Hey Frontier why don't you provide the service people are paying for rather than try to get them to move to a more expensive "faster" plan. you cant even provide 6mb download why in the...

Hey Frontier why don't you provide the service people are paying for rather than try to get them to move to a more expensive "faster" plan. you cant even provide 6mb download why in the hell would I trust you could provide 10mb? I think its a scam to get higher payers.

 – About 1 Week ago.

Tech at house tells me that the modem that Frontier provides has a cheap WIFI router built in it. told me that Frontier hates supporting wifi and that we should hard wire all devices. Fronter need to...

Tech at house tells me that the modem that Frontier provides has a cheap WIFI router built in it. told me that Frontier hates supporting wifi and that we should hard wire all devices. Fronter need to step into 2018. Wifi is the future and this company is caught in the past. Their service is terrible and we are caught in a monopoly with no other service option. They need to rename themselves: Pay your bill and shut up communications.

 – About 1 Week ago.

Slow, slow, slow, slow, slow, slow, slow, slow. they tell me I pay for 6 megs, but test it, and it is less than 1. Tired of being lied to, and tired of crappy customer service that does nothing to fix...

Slow, slow, slow, slow, slow, slow, slow, slow. they tell me I pay for 6 megs, but test it, and it is less than 1. Tired of being lied to, and tired of crappy customer service that does nothing to fix the problem. Internet goes out every time it rains. Told them of this problem many, many times over the last few years, and still goes out, and still is slower than a broken legged sloth. Please search for something better. This company should be ashamed of the false advertising, and terrible tec. support that takes 45 minutes just to get nothing accomplished. If you work for these crooks, please look for a better job. Even flipping burgers is a much more reputable job than working for this garbage company. I plan to find any other provider, as soon as possible, but I have to wait until the end of my sentence, or they will charge me a fine. Nice job Frontier! Now go put your head back in the sand.

 – About 1 Week ago.

It'll b no surprise but Frontier still sucks in Wysox Pa. .87Mbps today. Absolutely insane that these idiots can't provide even the basic when I'm paying for high speed internet. A...

It'll b no surprise but Frontier still sucks in Wysox Pa. .87Mbps today. Absolutely insane that these idiots can't provide even the basic when I'm paying for high speed internet. A Frontier representative even asked me if I thought about upgrading to a higher speed package! They can't provide what I'm paying for now.

 – About 1 Week ago.

Moved in with my parents and realized they were paying a pretty penny. Called Frontier and told them I wanted to cancel. Was given the last bill amount and told they would send shipping boxes for the...

Moved in with my parents and realized they were paying a pretty penny. Called Frontier and told them I wanted to cancel. Was given the last bill amount and told they would send shipping boxes for the cable boxes. Sent everything back and a month later we got a past due bill for $348! I called them and I said, last bill was for only way less than that and the account is on autopay. I told that it was an early termination fee. I called BS and I said I was given a total and not one (of the 4 or 5 people I talked to at different times!) person mentioned any termination fee. What's more crazy is that my current cable provider had even offered to pay to get me out of any contract. So when I talked to this dude, he said the autopay failed the first time but that he should a balance of $0 due. Took his name down, finished the call. Tell me why a month later we get a collection letter?!?!

 – About 1 Week ago.

My account was on autopay pay when they bought out Verizon in north Texas. This continued with Frontier. No problems for several years. In March they did not send bill to bank and were not paid. ...

My account was on autopay pay when they bought out Verizon in north Texas. This continued with Frontier. No problems for several years. In March they did not send bill to bank and were not paid. In April I got a bill for twice the normal amount. I called them and they said bill for March had not been paid. I said it is on autopay. If you submit the bill it will be paid. They said ok, we will submit the bill. Did not submit bill so they cut off service in late April! Called them and had to give them credit card number to get service restored and pointed out that bill should be on autopay. Two more calls today saying my bill had not been paid and service would be shut off tomorrow! Had to give them credit card again! They insist either I or my bank cancelled autopay! Totally false! No problem with many other accounts on autopay. Frontier was not interested in listening to me or in finding out what happened. Their customer service people are terrible. Poor attitude and will not listen to customers! WORST COMPANY I HAVE EVER SEEN!!!

 – About 1 Week ago.

tried to order Frontier Fios online, keeps saying not available in the area while their Fios box is already mounted on the house. Poorly run website, no local office, why bother when service will only...

tried to order Frontier Fios online, keeps saying not available in the area while their Fios box is already mounted on the house. Poorly run website, no local office, why bother when service will only get worse.

 – About 2 weeks ago.

three time we tried to get the system fixed .. all they do is keep over billing me , making me go thru their system.. nuts.. the boxes aren't right and we get about 14 days of service and no...

three time we tried to get the system fixed .. all they do is keep over billing me , making me go thru their system.. nuts.. the boxes aren't right and we get about 14 days of service and no credit for the rest nor an offer to fix the dam thing...

 – About 2 weeks ago.

They rendered the decent Verizon FIOS TV service into absolute crap. Many of my DVR recordings are digitally garbled, and their electronic auto-pay system is incapable of deleting an cancelled credit...

They rendered the decent Verizon FIOS TV service into absolute crap. Many of my DVR recordings are digitally garbled, and their electronic auto-pay system is incapable of deleting an cancelled credit card and using a new one....even though the system shows only the new card as the default payment option. I spent over 30 minutes on the chat system to accomplish what should have taken 2 minutes.

 – About 2 weeks ago.

WTF ... never have had to deal with customer service after they took over from Verizon, heard about the horror stories with Frontier, just hoping I never had to deal with them, but cancelled a credit...

WTF ... never have had to deal with customer service after they took over from Verizon, heard about the horror stories with Frontier, just hoping I never had to deal with them, but cancelled a credit card that was used for auto-pay. Sever error on their end when I try to update payment method, online chat system is down, customer service center is closed when I call ... no other options left ... try again a few days later, same thing ... systems down, chat not working ... take time out of my day to try to talk to someone, finally talk to service rep ... she says will get repair guy out, made it clear that the error was not on my end and just want to talk to billing and now I'm on hold for ~20 minutes and counting while I vent here after searching for Frontier Sucks.

 – About 2 weeks ago.

In California, when we had Verizon, our home DSL would go down at least 1x per day. Now it stays up, but we have 0.06Mbps!!! I am not kidding. WTF! I was told I would have 7mbps. A repairman came out...

In California, when we had Verizon, our home DSL would go down at least 1x per day. Now it stays up, but we have 0.06Mbps!!! I am not kidding. WTF! I was told I would have 7mbps. A repairman came out and told us to switch to SPECTRUM!?! GRRRR. Why are they not in trouble for false advertising?
Yesterday I called to complain again, and they told me my "grandfathered rate" was ending!!!? Like hell I'm going to pay 80.00/mo for 0.06 mbps internet. She said she could fix it so it would be 15mbps. I said OK and was it? NO!! It was BS 0.70 mbps!!!! UGH! I'm not paying $80.00 for 0.70 mbps EITHER!!!! F that.
Spectrum is coming Sat but do they have more than one wired device? NO they do NOT! Not unless you want to pay BUSINESS INTERNET price.

 – About 3 weeks ago.

After several yrs of OK WiFi & internet service from Frontier Communications I suddenly have to reboot my modem at least once a day, often 2-3 times. I have been unable to back up my cell phone for...

After several yrs of OK WiFi & internet service from Frontier Communications I suddenly have to reboot my modem at least once a day, often 2-3 times. I have been unable to back up my cell phone for several weeks due to network interruptions. When I called customer service I was told it was due to the fact I use a surge protector strip to plug in the modem & a device to plug the dsl & the phone into the same jack (device supplied by frontier). This setup has been in place for yrs & has not caused this type of problem until a few weeks ago. I live in a rural area where weather can frequently cause power outages, and I have had issues with losing electronics after power surges. I told the rep I did not accept the the excuses she was giving me & I am not willing to risk using the modem without the surge protector, as that could leave me without any service until they delivered another modem. After hearing the CS rep repeat this nonsense several times I simply gave up & hung up the phone.

Fortunately frontier is under investigation in MN by the Public Ultiities Commission, & the PUC has requested the MN Dept of Commerce & Attorney General’s office to investigate them (MPLS StarTribune 2/20/2018, & KSTP TV 2/20/2018).

UNTIL 5/25/2018 THE PUC IS ACCEPTING COMPLAINTS TO BE INCLUDED IN THE CASE. NOTIFY THEM NOW IF YOU ARE HAVING PROBLEMS WITH FRONTIER!!!!
THERE IS NO DEADLINE FOR FILING A COMPLAINT LATER BUT IT WON’T BE INCLUDED IN THE CASE.

If you live in other states I encourage you to fight back against poor service as it seems to be SOP for how they do business. I hope your regulatory agencies will take actions against this form of customer abuse.

WHAT A SURPRISE! THE 1ST TIME I TRIED TO SEND THIS REVIEW I GOT A NO CONNECTION MESSAGE. I WILL KEEP TRYING.

 – About 3 weeks ago.

to Duneden Fl

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but...

to Duneden Fl

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but they did not resolve all of my issues.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 3 weeks ago.

I cancelled service over two years ago, frontier decided to restore the service with out my knowing resulting a $380.00 negative report on my credit. Emails, written letters countless calls over an...

I cancelled service over two years ago, frontier decided to restore the service with out my knowing resulting a $380.00 negative report on my credit. Emails, written letters countless calls over an hour getting pushed around costumer service. Made a formal complaint to my state attorney general in hopes I can resolve with out the cost of a lawyer. Totally fraudulent charges. Total fraudulent company.

 – About 3 weeks ago.

they've sent multiple techs out who can't find an issue yet I practically never get the full speed...

they've sent multiple techs out who can't find an issue yet I practically never get the full speed

 – About 3 weeks ago.

consistently bad internet, ping randomly spikes above 1000ms at least once every half hour, rarely get the speed I'm paying for...

consistently bad internet, ping randomly spikes above 1000ms at least once every half hour, rarely get the speed I'm paying for

 – About 3 weeks ago.

Cancelled TV Service. They sent me the shipping label to return equipment. Sent equipment back. They charged me 100 extra fee for the unreturned equipment.

in chat with the customer...

Cancelled TV Service. They sent me the shipping label to return equipment. Sent equipment back. They charged me 100 extra fee for the unreturned equipment.

in chat with the customer service representative she ASKED me for the TRACKING number on the label. What a shame - fortunately I made a photo of the tracking number - and after I presented it she told me that I can remove 100 from the coming bill.

They also increased payment for the internet for 15 bucks suddenly... ridiculous. Robbery.

 – About 3 weeks ago.

Darkness falls across the land
The midnight hour is close at hand
Creatures crawl in search of blood
To terrorize your neighborhood...

Darkness falls across the land
The midnight hour is close at hand
Creatures crawl in search of blood
To terrorize your neighborhood

 – About 3 weeks ago.

http://didthanoskill.me...

http://didthanoskill.me

 – About 3 weeks ago.

Was on the phone for over 45 minutes trying to cancel high speed (but actually dial up speeds) internet but trying to keep the landline phone. Had to explain to the idiot how to navigate his own...

Was on the phone for over 45 minutes trying to cancel high speed (but actually dial up speeds) internet but trying to keep the landline phone. Had to explain to the idiot how to navigate his own website before asking for a manager. The manger said she could cancel the internet but then just the phone would cost more than what I was paying for them both. This is such a joke! Why can’t there be other phone companies? My 86 year old mother is more comfortable with a regular phone than a cell.

 – About 3 weeks ago.

This company is a JOKE! The idiot customer service representative was asking me questions on how to deal with my email issues. Can you believe that? I am going to find another company or just do a...

This company is a JOKE! The idiot customer service representative was asking me questions on how to deal with my email issues. Can you believe that? I am going to find another company or just do a way with internet, TV, email, and go dark and off the grid. What a disaster of a company. I cannot fathom where in the hell they hire these ignorant people from? If I ran my operation with the off the chart low customer service that Frontier does, I would be out of a job and so would my entire staff. I am DONE!

 – About 3 weeks ago.

Just now, I called and when I finally got an agent, after 25 minutes, was dropped back into the queue and had to start over. I got another agent and a few minutes into the call heard a high pitched...

Just now, I called and when I finally got an agent, after 25 minutes, was dropped back into the queue and had to start over. I got another agent and a few minutes into the call heard a high pitched tone and was dropped. I chatted online with an agent for 58 minutes and while they were adjusting my account said the account was locked by another agent and I'd have to call back tomorrow. A similar scenario happened to me last month when I called (I was dropped back into the queue). This is horrible customer service.

 – About 3 weeks ago.

Had a guy out here days after they came. They installed about a month after I ordered. Already off to a rough start when I'm getting 1 mbps all the time....

Had a guy out here days after they came. They installed about a month after I ordered. Already off to a rough start when I'm getting 1 mbps all the time.

 – About 4 weeks ago.

Called frontier yet again about only getting ~1Mbps when I'm paying for high speed internet. The lady actually asked me if I'd thought about switching to a higher speed plan! If I'm not...

Called frontier yet again about only getting ~1Mbps when I'm paying for high speed internet. The lady actually asked me if I'd thought about switching to a higher speed plan! If I'm not getting what I pay for now, why would paying more make it better?! Crazy. Frontier still sucks in Wysox Pa.

 – About 4 weeks ago.

I kicked Frontier snail speed out and switched to satellite internet wow what a difference!
Now i get a solid 12Mbs all the time for less money!...

I kicked Frontier snail speed out and switched to satellite internet wow what a difference!
Now i get a solid 12Mbs all the time for less money!

 – About 4 weeks ago.

Their new terms that came with the bill prohibits you from suing them of joining a class action,
you must use an arbitrator
...

Their new terms that came with the bill prohibits you from suing them of joining a class action,
you must use an arbitrator

 – About 4 weeks ago.

this frontier really sucks they raised my bill without telling me and when i talked to them i was told that my contract was finished i renewed the contract and my bill went higher i dont know what to...

this frontier really sucks they raised my bill without telling me and when i talked to them i was told that my contract was finished i renewed the contract and my bill went higher i dont know what to do becausei have the contract . there is no law in this country for this corporation asking why they do this to peoplle

 – About 1 Month ago.

Hey Ottawa Canada lady. I’m sure you can find a nice Canadian company that can give you 150/150 internet speed. If you don’t like the American company Frontier, then cancel your service. You...

Hey Ottawa Canada lady. I’m sure you can find a nice Canadian company that can give you 150/150 internet speed. If you don’t like the American company Frontier, then cancel your service. You probably have one of those bob haircuts and always want to “talk to a manager” everywhere you go. Probably drive a minivan and have a huge ass. Just sayin’

 – About 1 Month ago.

Frontier REALLY REALLY Sucks. Been with them for 1 1/2 months with DSL Internet lines (only available) in this area because they are too cheap to set up Fios. I've had the download drop every...

Frontier REALLY REALLY Sucks. Been with them for 1 1/2 months with DSL Internet lines (only available) in this area because they are too cheap to set up Fios. I've had the download drop every other week with 8 technicians come out to repair and each time said it's taken care of. What's the deal stop slowing my Internet down.. Spectrum kick Frontier out of here and take over!! FRONTIER SUCKS ASS!!!

 – About 1 Month ago.

We switched to frontier Oct. '17 because we had enough of fighting w/ comcast about them increasing our bill every month they over charged us close to a thousand dollars. However, my husband began...

We switched to frontier Oct. '17 because we had enough of fighting w/ comcast about them increasing our bill every month they over charged us close to a thousand dollars. However, my husband began recording his conversations when speaking to frontier so there is no mistaking what has been guaranteed, it keeps frontier's phone reps honest This phone sales rep gave us a 2 year guarentee triple play, whole home DVR (not true whole home) no premium channels HBO Stars etc, our internet is fios @ 150mb and we don't use home phone line but they charge us a monthly service fee + tax for having that option, we aren't sports fans so we didn't get any sport channel which saved us that service fee & tax. We noticed major differences between comcast tv & frontier's and as much as we DISLIKE comcast they don't hustle you by only giving partial non premium basic channels WTF is that about frontier? We already pay $98 per month which is YOUR special price then you re-package these basic channels like ID, History chan, TBS when I select another basic channel by all right SHOULD HAVE I get the message across tv saying "this isn't part of my channel package" This is a new fu**ing low to double charge your customers, do you think we are so thick nobody would notice you short them at least 100 basic non premium channels?? My husband had to contact frontier 3 times because of us not having all of the channels we are suppose to receive and because over charging monthly bill just like comcast does! UNBELIEVABLE, what has happened to these companies in America now days, they are complete SCUMBAGS they all lie through their teeth the only way frontier will take responsability when caught red handed pulling UNDERHANDED SNEAKY sh*t is my husband's wonderful act of RECORDING EVERY CONVERSATION, we have HOURS of these on a hard drive, My hubs makes a good point when really thinking about the phrase "violence never solves anything" Sorry, I think the person who coined that 1 never had to deal with what we deal with these days.. Thanks for allowing me to rant although Im feeling aggravated now, its a shame our fellow Americans are so consumed with GREED they will act this way I couldn't imagine living my life being so miserable with thousands of disgusted customers

 – About 1 Month ago.

Dear Arlington, WA. Welcome to Frontier! I live in Silverton, OR and can get no other service than Frontier. What you describe is an ongoing thing for us - for tpast 3.5 years!!!! We were watching...

Dear Arlington, WA. Welcome to Frontier! I live in Silverton, OR and can get no other service than Frontier. What you describe is an ongoing thing for us - for tpast 3.5 years!!!! We were watching the Voice and the tv stopped to buffer 79 times!!!!! Yes I counted them. So frustrating. Complaints go unaddressed. FRONTIER SUCKS!!!!

 – About 1 Month ago.

Restarted my service Feb 3. Internet has been slow (50KBPS) and drops completely off continually. Many calls to tech's who 'troubleshoot' over the phone. Two physical tech visits. First...

Restarted my service Feb 3. Internet has been slow (50KBPS) and drops completely off continually. Many calls to tech's who 'troubleshoot' over the phone. Two physical tech visits. First guy found my internet disconnected at their box (12 days no service) second guy found cables along the street failing in two spots. Speed increased but internet continues to drop off. Called last night, was informed by low IQ support person that I would be charged for next tech visit ( earliest scheduled 1 week from now). Internet has been mostly unavailable 14 days and counting. Forced to drive 12 miles round trip minimum to use Safeway's internet. Very frustrating. Only internet service available in my area.

 – About 1 Month ago.

Below is floreville TX...

Below is floreville TX

 – About 1 Month ago.

Promised $45 DSL plan Started in JAN2018, its now April and my bill has said 59.99 for my rate plan alone. Called and had it fix every month and told it will reflect on the next bill. even got...

Promised $45 DSL plan Started in JAN2018, its now April and my bill has said 59.99 for my rate plan alone. Called and had it fix every month and told it will reflect on the next bill. even got credited in march for JAN and FEB, yet in APR my bill says internet rate 59.99 plus all the normal extras

 – About 1 Month ago.

Still sucks in Wysox Pa. The service is just getting worse with time yet the price isn't going down. Still paying for a service they are not providing. As people's usage rises, service gets...

Still sucks in Wysox Pa. The service is just getting worse with time yet the price isn't going down. Still paying for a service they are not providing. As people's usage rises, service gets worse. Instead of upgrading the infrastructure the money simply goes in the execs pockets. Couldn't even load Yahoo news last night. Hardly works well enough to submit this.

 – About 1 Month ago.

Unfortunately, this company has a monopoly on services at a location where I require internet for business reasons.

Their rates are unreasonable and their billing process is suspect, but...

Unfortunately, this company has a monopoly on services at a location where I require internet for business reasons.

Their rates are unreasonable and their billing process is suspect, but I don't have a choice in providers. To make matters worse, since I don't autopay their questionable bills, I pay by phone and they charge me extra to process my debit card.

This is a terrible company, and the fact our FCC allows them to continue operating in this manner is proof that our regulators don't act in the best interests of the consumer, but instead, to further line the pockets of corrupt and lazy businesses like Frontier.

 – About 1 Month ago.

1.92Mbps speed test in Wysox pa. Must be nobody else near here is using it. The hats higher than usual. ...

1.92Mbps speed test in Wysox pa. Must be nobody else near here is using it. The hats higher than usual.

 – About 1 Month ago.

I pay $36.98 mo for what they call DSL service that is equal to dial up, buffering all the time when I try to watch a show etc. Can't stream anything. How is this for speed test results??? PING...

I pay $36.98 mo for what they call DSL service that is equal to dial up, buffering all the time when I try to watch a show etc. Can't stream anything. How is this for speed test results??? PING 71 ms , JTTER 7 ms , DOWNLOAD 0.5 Mbps , UPLOAD 0.5 Mbps . The highest dw speed i ever got was 0.79 - 0.80Mbps 3xs in the last 4mos. Call over n over and get nowhere. Wish Ohio had a lawsuit like W VA . Frontier should be paying ME to use their service ! ! ! ! I would have to go back to Hughsnet @ twice the cost , like I did 12 yrs ago when there was nothing else for people that lived here in the country....

 – About 1 Month ago.

We've only ever had Frontier because of our location and the fact that there are no other options until very recently. We are definitely going to switch very soon because Spectrum is now available...

We've only ever had Frontier because of our location and the fact that there are no other options until very recently. We are definitely going to switch very soon because Spectrum is now available too for our area. Our internet has always been pretty slow, but recently it's been ridiculous. I have been uploading a 12 minute video to Youtube and it isn't even to 80% uploaded and it's been almost 48 hours. That is absurd for the amount of money they make you pay. They know they have a monopoly on a lot of rural areas, so they jack up the prices and provide shit service. Then they deny it and act like it's unusual that you're having issues because they claim all their other customers have great service, when I know all my neighbors have the exact same issue. They know exactly what they're doing, and are all scum and criminals. Hopefully Spectrum will put them out of business. No one would miss them. They claim that our package for internet offers reliable internet 12-Mbps for $25 a month. We are currently paying $25 a month and our internet has been running at .47 Mbps download speed and 0.08 Mbps upload speed. It's been this way consistently. Someone needs to take them down, and it has to be someone with a lot of power because their customers are mostly rural residents with no other options. That's why all our complaints and proof to them mean nothing in the end.

 – About 1 Month ago.

They have bad business ethics. I was in contract for only 2 months then they jacked up my rate when I had auto pay for 3 months. l was not able to get my hundreds back although they admitted that...

They have bad business ethics. I was in contract for only 2 months then they jacked up my rate when I had auto pay for 3 months. l was not able to get my hundreds back although they admitted that their system faulted They spin their customers around, they make promises and they even give you a reference number for the selected package then they charge more than promised and no one can help you. After wasting 12 hours of my time talking to Frontier reps I closed my acct and I am still getting billed...I don't know how to get them off my back...

 – About 1 Month ago.

Have been in the same location fifty years. Gone through several owners of our landline system. Since Frontier took over service has been up then down. The guys working to maintain copper really do...

Have been in the same location fifty years. Gone through several owners of our landline system. Since Frontier took over service has been up then down. The guys working to maintain copper really do attempt to give good service and the people that have answered the many calls from me to them have been reasonably competent. That said, every time it rains we lose our phones. I go through the drill in the automated phone tree and within a few days they show up and make a repair of some kind. Although it appears to never be permanent as next time we get a rain? Out goes our service and back to the phone tree I go once more.

Here's my beef. And it is with Frontier company itself. I stopped receiving monthly statements January of 2018. I never opted out of a paper USPS monthly statement. I contacted Frontier five times since February and was told by their representative every time that I would be getting paper statements and that the customer service agent would email me a PDF of recently missed statements. This never happened. So I called back over and over.

Finally today after receiving a threat to disconnect our service I had a different phone number to contact them. It was the collection part of Frontier. At least this lady was able to email me copies of my bill while I still had her on the phone. I said that I would not pay for late charges so she transferred me to another customer rep who was pleasant, but her supervisor would not take off the late charges as they considered them to be "Legitimate charges". At that point I gave up. Wrote them a check and mailed it immediately driving to the local USPS office so it would go out in tonight's mail. Paying them the $18 in late fees was easier than fighting any longer.

I'm now looking at going totally wireless and just do my part to let companies like Frontier wither and die as they probably should. What a shame to lose another hard line company to shit service. Everything that has been a problem has been brought on by the company or it's policy itself. The upside was that everyone I've talked to in the past several months was at least in the USA and I could actually communicate with them. Kudos to Frontier for that appeasement.

Do I expect Verizon, T-Mobile or any other carrier to be better. Not really. I'm not impressed by anyone's customer service anymore. Pity that's the way it is in today's world.

That's my rant. Not that anyone from Frontier gives a rats azz.

 – About 1 Month ago.

When I cancelled my service and moved they continued to auto-bill my bank account. I called over fifty times to get it to stop and they finally stopped and said they would refund me.....Well, I have...

When I cancelled my service and moved they continued to auto-bill my bank account. I called over fifty times to get it to stop and they finally stopped and said they would refund me.....Well, I have called another 40 times and still have not been refunded. They claim they sent me a VISA gift card with my refund but I never received it. They are the worst!

 – About 1 Month ago.

Still sucks in Wysox Pa. 1.64Mbps and this is a good day! Absolutely awful. ...

Still sucks in Wysox Pa. 1.64Mbps and this is a good day! Absolutely awful.

 – About 1 Month ago.

I live in a market saturated with high-speed ISP's. Frontier is offering 3.5 mbps at the same price point spectrum offers 100+ mbps. the people at frontier must be smoking crack...

I live in a market saturated with high-speed ISP's. Frontier is offering 3.5 mbps at the same price point spectrum offers 100+ mbps. the people at frontier must be smoking crack

 – About 2 months ago.

They suck!...

They suck!

 – About 2 months ago.

My comment April 6, 2018 shows Washington DC... I am in Southern California. My work computer is at fault for that! ...

My comment April 6, 2018 shows Washington DC... I am in Southern California. My work computer is at fault for that!

 – About 2 months ago.

I canceled service and did a screen capture with the chat. I told them to cut service off Dec. 18, 2017. January I still had not received return boxes. I went to one of their "stores" and...

I canceled service and did a screen capture with the chat. I told them to cut service off Dec. 18, 2017. January I still had not received return boxes. I went to one of their "stores" and found it was never put into the system to cut it off! I had paid in advance and they owed me $ 165.00.

I am now getting sent to collections for 40.00 they say I owe!!

I say we should all start a class action lawsuit!

I was also told when I tried to cancel that I was on contract which I was NOT. The rep at the store said they always say that trying to get you to stay or give up so they can keep you as a customer! I even supposedly talked to a Supervisor!
I don't know what to do.

I don't want to be in collections especially when THEY OWE ME!!

I am super PISSED OFF!

 – About 2 months ago.

Yepper, still sucks. Regularly getting less than 1Mbps. Currently .82 in Wysox Pa. ...

Yepper, still sucks. Regularly getting less than 1Mbps. Currently .82 in Wysox Pa.

 – About 2 months ago.

Dad has had frontier for 10+ years. I told him for the past 6 years they have been garbage and we need to switch to cable internet in our area.(Only other option) Our speeds are 1mb down(AT BEST) and...

Dad has had frontier for 10+ years. I told him for the past 6 years they have been garbage and we need to switch to cable internet in our area.(Only other option) Our speeds are 1mb down(AT BEST) and like 0.4 up. FML and we pay for 10mbs down. I am now an adult and saying f%@k you! I am buying my own internet and getting the gigabyte plan!

 – About 2 months ago.

Just find another provider. I have been trying to unwind their issues with billing for 6 months. Every time I call them it gets worse. Billing errors multiply as does service issues.
Everyone...

Just find another provider. I have been trying to unwind their issues with billing for 6 months. Every time I call them it gets worse. Billing errors multiply as does service issues.
Everyone in the company is incompetent and it will make you miserable dealing with them.
Each person creates new problems that the next one tries to fix and it gets worse and worse.

 – About 2 months ago.

Another angry Frontier ex-customer. Canceled service over two months ago, they are still sending bills for services after cancellation. Every phone call attempt has hold times ranging from 40 minutes...

Another angry Frontier ex-customer. Canceled service over two months ago, they are still sending bills for services after cancellation. Every phone call attempt has hold times ranging from 40 minutes to over 90 minutes.

Still unresolved after two months. Next step is my attorney to stop the collections process for cancelled services.

Is is possible to deliver worse service than Frontier? Hope they go out of business and are purchased by a company that delivers quality internet and phone service at competitive prices.

 – About 2 months ago.

Originally had two accounts with them for some stupid reason in their billing system. One for DSL, one for phone. Tried multiple to get them merged. Finally spent over an hour on the phone to get them...

Originally had two accounts with them for some stupid reason in their billing system. One for DSL, one for phone. Tried multiple to get them merged. Finally spent over an hour on the phone to get them merged and upgrade service. Then they canceled the appointment on the day they were supposed to show up, but didn't bother to tell me. Ordered Comcast in about five clicks and already I'm more impressed, and don't even have the service!

 – About 2 months ago.

.1 download and .13 upload. SO i guess u could say im pissed. How in the hell are the motherf%@kers still in buisness...

.1 download and .13 upload. SO i guess u could say im pissed. How in the hell are the motherf%@kers still in buisness

 – About 2 months ago.

If you are wondering, yes frontier still sucks. The internet has become so clogged that the quality of service I'm paying for depends on the usage in my area. When others are using the Internet it...

If you are wondering, yes frontier still sucks. The internet has become so clogged that the quality of service I'm paying for depends on the usage in my area. When others are using the Internet it becomes unusable. Infuriating! Barely can load a webpage. I am in the Wysox Pa area. I am trying over and over just to post this. It keeps failing.

 – About 2 months ago.

Over time the internet service in our rual area has become practically unusable. When I've called they blam it on an issue in the house, router ect. It is not my house or router! It is area usage...

Over time the internet service in our rual area has become practically unusable. When I've called they blam it on an issue in the house, router ect. It is not my house or router! It is area usage continues to be exceed the capability of their infrastructure. My service declines to unusable when others in the area are using it. Frontier does nothing about this. I would be satisfied if the speed stayed above or even at 3mbps. Most of the time it's below 1mbps.

 – About 2 months ago.

I commented on this site when I was a "moved" Verizon customer, and they painfully handed us over to Frontier Communications. I loved Verizon FIOS and was with them for 10+ years with no...

I commented on this site when I was a "moved" Verizon customer, and they painfully handed us over to Frontier Communications. I loved Verizon FIOS and was with them for 10+ years with no issues until Frontier came along. Frontier service was unbelievably horrible as I could not even do my work (I work from home) and customer service was even worse. After 3-years I thought I would give it a shot again. Lets just put in this way, by the time I ordered NEW service and transferred to 5 people, I cancelled my order even before it went through. I could kick myself for thinking of even trying this service again (my mistake).

What Frontier has done now is have English speaking customer service on the front end to get you to sign up, then they transfer you overseas and you cannot understand ANYONE (literally anyone) then you are back to English speaking when you want to cancel (to try to talk you back into staying). This company is a SCAM, and beware. I am running as fast as I can! Time Warner, AT&T, ANYONE other than Frontier!!

 – About 2 months ago.

Quoted 49$ per month for internet phone line combo and given a confirmation #. Instead of hooking up now line and ending internet at old house they disconnected service at new house. 3 hours on phone...

Quoted 49$ per month for internet phone line combo and given a confirmation #. Instead of hooking up now line and ending internet at old house they disconnected service at new house. 3 hours on phone told price not valid and no record of confirmation #. 4 more hours on phone and finally internet restored to new house but quoted 75$ for combo service...lots of complaining and given credit for missed phone hook up dates and said will give 6 months at 49$ per. Bill comes no discount call and chat promised will fix, new bill no fix. chat 2x's said no discount available. It never was a discount but a price quote. I don't have hours to spend every time I get a wrong bill and I am getting anxiety attack every time I open a bill and it is incorrect. Need to have records of conversations confirmed by email and names/contact info for agents who address calls and chats. there is no accountability and no way to confirm prior discussions if agent doesn't report thoroughly and then they still don't stand by quotes and adjustments promised. ills don't reflect quotes. Any one doing a class action suit in Ohio? they should drop communication from the name and put crosswires

 – About 2 months ago.

Frontier sucks. I get 1.5 mb on a good day with one device. That's if I'm lucky then I open my bill today and they are adding a 1.99 charge for the non existing Internet infrastructure..Hahaha...

Frontier sucks. I get 1.5 mb on a good day with one device. That's if I'm lucky then I open my bill today and they are adding a 1.99 charge for the non existing Internet infrastructure..Hahaha I could understand if they cared about me. I live in rural nowhere so they don't care..I'm going satalite. They can kiss my ass !!!!

 – About 2 months ago.

By far the worst provider I've ever had, Their connection is so unstable and bad.
...

By far the worst provider I've ever had, Their connection is so unstable and bad.

 – About 2 months ago.

Cancelled my phone service in early October 2017 because I sold my house, my billing cycle ended November 7, 2017. Asked for a partial refund, I was told Frontier does not give refunds. Frontier kept...

Cancelled my phone service in early October 2017 because I sold my house, my billing cycle ended November 7, 2017. Asked for a partial refund, I was told Frontier does not give refunds. Frontier kept billing me for phone service in November and December. As everyone else I got nowhere with customer service. They now gave the two months of billing to a collection agency. The new homeowner has no choice but to use Frontier. They started there service in the beginning of November, and have been receiving a bill every month. Double billing! More to say, but I need a drink now!

 – About 2 months ago.

Two hours on hold to change service.

I asked for $50/month phone service to be taken off six months ago.

It is still on my bill.

Am I shocked?

I...

Two hours on hold to change service.

I asked for $50/month phone service to be taken off six months ago.

It is still on my bill.

Am I shocked?

I wish.

 – About 2 months ago.

Frontier Sucks and disconnects accounts without clear notice. File a complaint at P.U.C (California). if these crd yankers jerk your service without notice. Frontier needs a lawsuit, count me in. ...

Frontier Sucks and disconnects accounts without clear notice. File a complaint at P.U.C (California). if these crd yankers jerk your service without notice. Frontier needs a lawsuit, count me in.

 – About 2 months ago.

When cancelling service, both phone and internet, they won't cancel until the end of your monthly service and therefore provide NO REFUND. Sure wish there were a class action suit to...

When cancelling service, both phone and internet, they won't cancel until the end of your monthly service and therefore provide NO REFUND. Sure wish there were a class action suit to join!!!!!!!!!!!

 – About 2 months ago.

When cancelling service, both phone and internet, they won't cancel until the end of your monthly service and therefore provide NO REFUND. Sure wish there were a class action suit to...

When cancelling service, both phone and internet, they won't cancel until the end of your monthly service and therefore provide NO REFUND. Sure wish there were a class action suit to join!!!!!!!!!!!

 – About 2 months ago.

The lights on the modem are still the same color they have been during my last three phone calls to you about having no service!...

The lights on the modem are still the same color they have been during my last three phone calls to you about having no service!

 – About 2 months ago.

I was a brandnew customer. Tech was scheduled for installation. Guess who said they came but never really arrived? 1 phonecall to customer "service" had 4 different people telling me i have no...

I was a brandnew customer. Tech was scheduled for installation. Guess who said they came but never really arrived? 1 phonecall to customer "service" had 4 different people telling me i have no account on record. It took 45 minutes of a "silent hold" - not even hold music - to cancel my account.

Id love to keep the crappy router they sent as payment for my time.

 – About 2 months ago.

Yes, I have tried turning it off and on....

Yes, I have tried turning it off and on.

 – About 2 months ago.

Took 28 hours to download League of Legend. End up playing with 500 ping average ...

Took 28 hours to download League of Legend. End up playing with 500 ping average

 – About 2 months ago.

Constant lag spikes. Bandwidth magically disappearing. Customer service doesn't know how the internet works. Constant blame put onto customer.

Smart@$$ technicians at times. Having a...

Constant lag spikes. Bandwidth magically disappearing. Customer service doesn't know how the internet works. Constant blame put onto customer.

Smart@$$ technicians at times. Having a diploma from 1990 doesn't mean anything in 2010+. Most of them still seem like they use rotary phones.

 – About 2 months ago.

Constant lag spikes. Bandwidth magically disappearing. Customer service doesn't know how the internet works. Constant blame put onto customer.

Smart@$$ technicians at times. Having a...

Constant lag spikes. Bandwidth magically disappearing. Customer service doesn't know how the internet works. Constant blame put onto customer.

Smart@$$ technicians at times. Having a diploma from 1990 doesn't mean anything in 2010+. Most of them still seem like they use rotary phones.

 – About 2 months ago.

f%@k em ...

f%@k em

 – About 2 months ago.

Your f%@king internet is a joke step up your game you pieces of shit damn this is why no one love you and hopes that your company failed damn I am switching to shentel god get help you f%@king...

Your f%@king internet is a joke step up your game you pieces of shit damn this is why no one love you and hopes that your company failed damn I am switching to shentel god get help you f%@king idiots

 – About 2 months ago.

FRONTIER IS TOTALLY UNAVAILABLE TO PROTECT THEMSELVES!!!!!

From: Frontier.CA.Office@ftr.com

Urgent Message Regarding Frontier Account # 845 xxx-xxxx
We value you as a...

FRONTIER IS TOTALLY UNAVAILABLE TO PROTECT THEMSELVES!!!!!

From: Frontier.CA.Office@ftr.com

Urgent Message Regarding Frontier Account # 845 xxx-xxxx
We value you as a Frontier customer and would like to speak with you. Please call us as soon as possible to discuss your account.
We can be reached at 1-800-921-8105 Monday through Friday 7am-7pm.
When calling, or replying to this email, please be prepared to provide one of the following to secure your identity and allow us to discuss your account.
-Account Password
-Last 4 digits of the account holder’s Social Security number.
-Account holders date of birth.
-PIN number on your bill.
-Mailing Address.
Tax ID (for business customers)
If you would like to utilize our self-serve options please visit www.frontier.com
Thank you for choosing Frontier. We appreciate your business.
Frontier Communications

 – About 2 months ago.

Frontier ... for God’s sake ... just deliver the slow ass speeds promised in my damn agreement ...

Frontier ... for God’s sake ... just deliver the slow ass speeds promised in my damn agreement

 – About 2 months ago.

youre frauds the whole lot of yas. frontier is working with terrorist in the uk. my take on it. gonna tell me youre not? debate me or its true. period....

youre frauds the whole lot of yas. frontier is working with terrorist in the uk. my take on it. gonna tell me youre not? debate me or its true. period.

 – About 2 months ago.

My take on it-The brits put a net around us in the usa and fake internet actually being run by the british and their counterparts that have pretended to be weyerhaeuser as so they could set up my...

My take on it-The brits put a net around us in the usa and fake internet actually being run by the british and their counterparts that have pretended to be weyerhaeuser as so they could set up my entire family. Those people that were sent here - were from the british and Ayers and company.Not Weyerhaeuser and or me and my family. WE HAVE BEEN SET UP AND USED.

 – About 2 months ago.

frontier could you please put me back on usa internet. I do not want to be with british internet. Im begging you. I paid you extra money liked you asked and yet Im still on uk , please i dont belong...

frontier could you please put me back on usa internet. I do not want to be with british internet. Im begging you. I paid you extra money liked you asked and yet Im still on uk , please i dont belong here. I belong with my own kind.

 – About 2 months ago.

the worst customer service ever! One rep says something, another says something different... you wait for a tech home visit that never happens and turns out is not needed. 3 calls and 4 chats later...

the worst customer service ever! One rep says something, another says something different... you wait for a tech home visit that never happens and turns out is not needed. 3 calls and 4 chats later the problem still exists.

 – About 2 months ago.

Damn frontier. I can't believe they are still in business. The service they provide eats ass. I ran a speed test on my internet and frontier should actually be embarrassed that their service gave...

Damn frontier. I can't believe they are still in business. The service they provide eats ass. I ran a speed test on my internet and frontier should actually be embarrassed that their service gave me that. For the love of God frontier FIX THE HORSE'S ASS YOU CALL A COMPANY. I couldn't even use my damn internet upload my comment. Ridiculous

 – About 2 months ago.

FRONTIER COULD U KINDLY GET UR HEAD OUT OF UR ASS AND GIVE PEOPLE BETTER INTERNET U SUCK AND MY INTERNET GOES OUT AT LEAST 10 TIMES A DAY. THANK YOU FRONTIER FOR GIVING US TERRIBLE INTERNET AND U WILL...

FRONTIER COULD U KINDLY GET UR HEAD OUT OF UR ASS AND GIVE PEOPLE BETTER INTERNET U SUCK AND MY INTERNET GOES OUT AT LEAST 10 TIMES A DAY. THANK YOU FRONTIER FOR GIVING US TERRIBLE INTERNET AND U WILL ALWAYS BE NUMBER 1 AT ........... PISSING PEOPLE OFF.

 – About 2 months ago.

Frontier sucks i was in a party with my friends on ps4 and it just kicked me out for no reason. Frontier sucks more dick than the gay kid on the bus, you cant go to their costomer service or they will...

Frontier sucks i was in a party with my friends on ps4 and it just kicked me out for no reason. Frontier sucks more dick than the gay kid on the bus, you cant go to their costomer service or they will kick you off

 – About 2 months ago.

I can't wait for the day frontier gets their head out of their ass. I have a PlayStation 4 and I play games online, but frontier sucks so much ass it's nearly impossible. If you get day where...

I can't wait for the day frontier gets their head out of their ass. I have a PlayStation 4 and I play games online, but frontier sucks so much ass it's nearly impossible. If you get day where you can go without being kicked off or having an issue of any sort you should go buy a lottery ticket right now, because you are the luckiest person alive. I just wish frontier would listen to their customers to at least try and fix or improve the donkey shit internet they give us. If anyone here as ever tried to play games on frontier internet, you will know that it is so full of bullshit that you will probably one day develop high blood pressure from being so pissed off at your internet box. My friends internet is slow most of the time and when it goes out it will be back on in about 2 minutes, but mine will work better for a longer amount of time than his, but when it goes out you better have other plans. It will come back on in a few minutes but just go right back out again and it will sometimes repeat that process for 20 damn minutes or more, and somehow they are still in business. I don't understand it

 – About 2 months ago.

Internet and modem crash every 5 minutes and not on my iPhone it is saying “sorry we can not verify that this your network”...

Internet and modem crash every 5 minutes and not on my iPhone it is saying “sorry we can not verify that this your network”

 – About 2 months ago.

I stumbled on this site today. Definitely have been of the opinion that they are a poorly run company and have been for YEARS. I just opened up my email and found that they have added a Internet...

I stumbled on this site today. Definitely have been of the opinion that they are a poorly run company and have been for YEARS. I just opened up my email and found that they have added a Internet Infrastructure Surcharge of $1.99 per month after raising the internet price by $5 two months ago. By my calculations, they are raising the price 20%. What am I getting in return? No increase in speed and I have been having problems with the service dropping out periodically They claim the speed is 6 MPS, but they are only delivering 2.86. I am currently on hold with them waiting for them to pick up. It has been 20 minutes.

 – About 2 months ago.

Frontier is ass compared to everyone else I'm effectively lucky if I get the speed of a 56k modem you can't even download a old game they are a f%@king joke...

Frontier is ass compared to everyone else I'm effectively lucky if I get the speed of a 56k modem you can't even download a old game they are a f%@king joke

 – About 2 months ago.

They pretended to be my daughter on here. They told me my son was harrassing me through the computer he had int he other room WHEN IT WAS THEM DOING IT!!!!!!!!!!!!!...

They pretended to be my daughter on here. They told me my son was harrassing me through the computer he had int he other room WHEN IT WAS THEM DOING IT!!!!!!!!!!!!!

 – About 2 months ago.

I DEMAND FRONTIER PUT ME BACK ON THE REAL INTERNET.KIDNAPPED BY FORIEGNERS ON THE INTERNET. They pretended to be other people and they have me nappe dont he internet. Any other Americans napped on the...

I DEMAND FRONTIER PUT ME BACK ON THE REAL INTERNET.KIDNAPPED BY FORIEGNERS ON THE INTERNET. They pretended to be other people and they have me nappe dont he internet. Any other Americans napped on the internet?One person who claims to work at frontier told me it was skull and bones that had me. Its the uk. and other foriegners. Ive been spinning lies for a long time trying to figure it out and test and I found out that they are working with other foriegners.
HELP ME USA!!

 – About 2 months ago.

It was on the news last night. They didnt mention frontier but they said something about internet and foriegners pretending to be other people and I know for a fact that has hapened to me. That...

It was on the news last night. They didnt mention frontier but they said something about internet and foriegners pretending to be other people and I know for a fact that has hapened to me. That explains the look alikes and the one foriegner who approached me at work one day to tell me he pretended to be americans on the internet.

HELP ME ! I'm going to call frontier one last time today. They have all sorts of excuses why they ignore my request to be back on USA.

HELP ME USA HELP ME!!!!!!!

 – About 3 months ago.

I'm going through the same thing with Frontier
The tech came to my house to install my services and ended up breaking my TV you said that I can report it to the company and they would take...

I'm going through the same thing with Frontier
The tech came to my house to install my services and ended up breaking my TV you said that I can report it to the company and they would take care of it but he left with a noise beeping in my garage didn't give me my phone number and didn't activate the phone either
I called Frontier that evening and they did not have my services fully entered into the system so I have to wait 2 more days after waiting in a couple more days they tried to accuse me of not reporting it right away then once I reported it they said I would get a call A month later I'm reporting this complaint to the attorney general because they ignored me
After speaking to Office of the President and management was sent to my home to verify this complaint
The to manager saying that I had no phone active so they activated it they also did what they could and repaired the noise in the garage left by the person who installed the services not putting a battery
back into the equipment.
Before leaving he lied and claimed that he was going to take my bill and make it 2-0 he also claimed that he was going to make sure the claims department contact me so I can have my TV replace none of that never happened
Instead the claims department told me to prove it
One experience I've had with Frontier you better make sure you got three or four hours to talk on the phone with them because that is how long they're going to give you the runaround before trying to do the right thing if then if they'll do it

 – About 3 months ago.

Well I just found out today the bastards are tagging on $7.00 more each month. Unf%@kinbelieveable!!...

Well I just found out today the bastards are tagging on $7.00 more each month. Unf%@kinbelieveable!!

 – About 3 months ago.

I called them to close my account because we moved to the east from WA on Feb 23 and gave them the new address. Now we have a bill for $103. When I called them they said I just changed address and did...

I called them to close my account because we moved to the east from WA on Feb 23 and gave them the new address. Now we have a bill for $103. When I called them they said I just changed address and did not cancel account. I asked them why would I do that when they don't even cover the area I moved to so how can they charge me, the man actually told me "I don't know why you would do that". If there is a class action lawsuit on them I so want in...

 – About 3 months ago.

Save your money,because FRONTIER SUCKS ! They lie lie lie.The internet service they PROVIDE is a joke.Of course you will hear all the excuses why you just cannot get any speed and if you need service...

Save your money,because FRONTIER SUCKS ! They lie lie lie.The internet service they PROVIDE is a joke.Of course you will hear all the excuses why you just cannot get any speed and if you need service in a couple of weeks they can send someone to check everything out.Better to find other service!



 – About 3 months ago.

We live in rural Elk Grove, CA. It's either frontier dsl or hughes net. Frontier's service is horrible and always going down. Tech support always wants you to reset the modem, which I always...

We live in rural Elk Grove, CA. It's either frontier dsl or hughes net. Frontier's service is horrible and always going down. Tech support always wants you to reset the modem, which I always do before I call them. I f they decide to send a tech out to check service it's days before they can arrive. They never call to let you know when there on their way. Can never talk to a supervisor. Check the new bill today and they have raised their monthly service to $7.00 a month. WTF.

 – About 3 months ago.

Frontier sucks monkey dick in a massive way they over charge and give shit service....

Frontier sucks monkey dick in a massive way they over charge and give shit service.

 – About 3 months ago.

My family and I run a company and have had Frontier for over 6 months now. They promised us speeds of 24/24 MB, and since November of last year, our highest since last February was 2.3/0.75 MB. That...

My family and I run a company and have had Frontier for over 6 months now. They promised us speeds of 24/24 MB, and since November of last year, our highest since last February was 2.3/0.75 MB. That is complete bullshit Frontier!

 – About 3 months ago.

Frontier sucks, paying them for 30/30 MB/s and getting 10/6 according to speedtest....

Frontier sucks, paying them for 30/30 MB/s and getting 10/6 according to speedtest.

 – About 3 months ago.

Frontier needs to be shut down and liquidated by the Federal Government!!!!
They have been charging for speeds they had ZERO intention
of delivering for YEARS!!!!!
They committed...

Frontier needs to be shut down and liquidated by the Federal Government!!!!
They have been charging for speeds they had ZERO intention
of delivering for YEARS!!!!!
They committed FRAUD!!!!
As long as crooked politicians exist, Frontier will be bribing them!!!!!

 – About 3 months ago.


Senator Mitch Carmichael while employed by Frontier was instrumental in getting them getting hundreds of millions in federal grants in DIRECT violation of federal law and in direct violation of...


Senator Mitch Carmichael while employed by Frontier was instrumental in getting them getting hundreds of millions in federal grants in DIRECT violation of federal law and in direct violation of Senate rules!!!

Now he is the reason teachers have been on strike now for 2 weeks in all 55 counties!!!

Yet instead of going to the federal pen for 20 years, he is STILL
West Virginia Senate President!!!

 – About 3 months ago.

Had to turn off internet and use phone to post this. Frontier offered free year of Amazon prime. Signal isn't strong enough to sign in. I am 20 miles from a large city. I guess just in the wrong...

Had to turn off internet and use phone to post this. Frontier offered free year of Amazon prime. Signal isn't strong enough to sign in. I am 20 miles from a large city. I guess just in the wrong direction. So sick of being told they are "working on it". Owned a business 2 miles down the road and service rocked. WTH?

 – About 3 months ago.

Cable company was changed December 2017 and I returned equipment to Frontier. I received a bill for January 4, 2018 to February 03, 2018...$66.74. I immediately contacted Frontier. Despite being...

Cable company was changed December 2017 and I returned equipment to Frontier. I received a bill for January 4, 2018 to February 03, 2018...$66.74. I immediately contacted Frontier. Despite being reassured by customer service that all the equipment was returned and the account balance was zero, a letter dated January 30, 2018 was sent to me indicating that the $66.74 was past due and it needed to be paid or it would be sent to collections. I then received another bill for February, same amount. Additional phone calls were made, again I was told that it had to go through a 3 month billing cycle. Today I received notice from a collection agency (Credit Protection Association, L.P.). I again contacted Frontier...now they say I have to deal with the Collection Agency.

Posted on Consumer Affairs. What I'd like to know is what do you do? Lots of folks have experienced the same thing.

 – About 3 months ago.

Monday night lost TV and Internet in a storm. Tuesday am called tech support and they said a tech would be out Thurs between 12 and 5. Took time off of work. Tech didn't show. Called tech...

Monday night lost TV and Internet in a storm. Tuesday am called tech support and they said a tech would be out Thurs between 12 and 5. Took time off of work. Tech didn't show. Called tech support and they said they found a common issue - 81 customers out of service in my area. No estimated length of time to repair. I'll know it's fixed when TV and internet return. Apologized for no tech showing up but couldn't say what standard procedure is when a tech can't make it out - don't know if customer service is supposed to call or tech support is supposed to call. Extremely inconsiderate of their customers' time. Something at Frontier Communications is incredibly wrong when they have a 1.0 out of 5.0 rating with the Better Business Bureau, as well as Yelp and Google reviews. How can such a company stay in business is mind-boggling. Shareholders should revolt and eject the leadership of the company and replace all the top brass responsible for operations.

 – About 3 months ago.

If it weren't for terrible customer service Frontier Communications would have no service at all

After being on hold then transferred to another dept. just to be asked the same...

If it weren't for terrible customer service Frontier Communications would have no service at all

After being on hold then transferred to another dept. just to be asked the same questions over and over again and then not solving my problem then transferred a fifth time and then the phone call was dropped

If you can avoid this company do

I previously had Comcast They were terrible but FC has taken incompetence to a new level I feel sorry for their stock holders

 – About 3 months ago.

I was on the chat feature with them for over 2 Hours because somehow their system dropped 3 of our 4 boxes. Now not only do they want to increase my bill every month, I can not watch more than 30...

I was on the chat feature with them for over 2 Hours because somehow their system dropped 3 of our 4 boxes. Now not only do they want to increase my bill every month, I can not watch more than 30 minutes of TV without the boxes losing signal and then it takes at least 20 minutes to reboot them. They don't care, somehow it is my fault and they are unwilling to do anything about this situation. I had an appointment for a service tech to come to my home and I waited all day on a Saturday and they never showed up!!!!! THEY SUCK, but I am stuck

 – About 3 months ago.

i lost 10 years of my life with Frontier communications in 1 year we had their services....Never...get their services...it is very bad......

i lost 10 years of my life with Frontier communications in 1 year we had their services....Never...get their services...it is very bad...

 – About 3 months ago.

I would like to see a Class Action lawsuit for Un American disconnect of service without notice by Frontier. These maggots cut my internet with no disconnect notice. Should br plainly entitled on disc...

I would like to see a Class Action lawsuit for Un American disconnect of service without notice by Frontier. These maggots cut my internet with no disconnect notice. Should br plainly entitled on disc NOTICR FORM.Not snuck in fine print .Sneeky customer service maggots don't say didconnect when they should for due process. COUNT ME AS LEAD PLAINTIFF REDDING CA.

 – About 3 months ago.

Don't know why anyone would do this....Is there any evidence that Frontier looks at this or does anything about using it to improve their service?...

Don't know why anyone would do this....Is there any evidence that Frontier looks at this or does anything about using it to improve their service?

 – About 3 months ago.

1.) We get less than a full Megabyte of download speed even though we have the most expensive plan.
2.) Frontier started charging us double without letting us know.
3.) Frontier shut off...

1.) We get less than a full Megabyte of download speed even though we have the most expensive plan.
2.) Frontier started charging us double without letting us know.
3.) Frontier shut off our internet for a day after we called them about problems with out internet.
4.) Because Frontier's router sucks we bought a second one to get better range for our internet. When we finally got them to send someone to check out the problem the only thing they did was turn off the router for ten seconds and attempt to take the second router... WHICH WE BOUGHT WITH OUR OWN MONEY!

 – About 3 months ago.

1.) We get less than a full Megabyte of download speed even though we have the most expensive plan.
2.) Frontier started charging us double without letting us know.
3.) Frontier shut off...

1.) We get less than a full Megabyte of download speed even though we have the most expensive plan.
2.) Frontier started charging us double without letting us know.
3.) Frontier shut off our internet for a day after we called them about problems with out internet.
4.) Because Frontier's router sucks we bought a second one to get better range for our internet. When we finally got them to send someone to check out the problem the only thing they did was turn off the router for ten seconds and attempt to take the second router... WHICH WE BOUGHT WITH OUR OWN MONEY!

 – About 3 months ago.

This entire company is literally a massive pile of shit-scum on the entire world. I have been battling them for almost 8 years now on my location, and every few months it's back to butting heads...

This entire company is literally a massive pile of shit-scum on the entire world. I have been battling them for almost 8 years now on my location, and every few months it's back to butting heads against some customer service representative that is just trying to get me off the line as fast as they possibly can rather than hear me out. You have to call this company at least 20 times before you reach someone who can do something. They'll always tell you "There is nobody else you can speak to about this" or blah blah, yeah, that's a lie. There is, but they don't want to deal with your hassle. I've had connection speeds under 0.20 Mbps forever now, and every damn time I give them a call, it's to get the deal my neighbor gets about a lowered internet bill. BUT NOPE! For the first years I was ineligible apparently even though we were f%@king neighbors. They say they'll send a team. Obvious lie. Nobody shows up. They say they'll send a tech guy. Another lie, wait 2 weeks and nobody appears. Eventually fighting tooth and bone gets me to the point where they tell me the technology can't deliver the posted speeds of 1.5 Mbps. Ask them to fix that by adjusting my bill for the service they clearly fail to deliver, they won't, they simply won't. More "tech guys on site" and blah blah, stuff that won't happen. Eventually after they lose a court case I call and a guy gives me a promotional thing for my account that makes my bill $20. Finally f%@king grace on a hell that is this company. Says this will work for the next 8 months. Wonderful. THEN the next bill shows up... NOPE. Paying $50. WHAT THE f%@k?! Call in outrage of this because I was just lied to. Loops right back to that "Ineligible" problem. Absolutely outraged. Now that Net Neutrality is in jeopardy, I may just drop their services entirely and move to another place in the country because this is too much. NEVER, EVER GET FRONTIER INTERNET, YOU WILL REGRET IT. Nobody at this company gives two flying-f%@ks about you as a person, a customer, or what money you may or may not have. They will literally put you on Hold for your problem, then send you back to the menu waiting to get a representative! Literally they will dump you off Hold because they don't want to deal with you! IT'S HORRIBLE! If you can avoid this company, do so at all costs! You don't want this! Get Suddenlink! ANYTHING ELSE! I hope the CEO of the company and all their corrupt chairmen get swallowed up into the face of the Earth so they can go back to Hell and continue to do their business where they can't see the light of day!

 – About 3 months ago.

We bought our own f%@king router because the one they give is a piece of shit and now it seems like they’re throttling our shit. Every few weeks our speed will drop from 100 mb to 2.5 for absolutely...

We bought our own f%@king router because the one they give is a piece of shit and now it seems like they’re throttling our shit. Every few weeks our speed will drop from 100 mb to 2.5 for absolutely no reason. My dads coworker who knows everything there is to know about networks and servers has come over and adjusted settings multiple times. There have even been times where settings that he put in place were changed without any of us doing anything. I’m sick of it but shoutout to local monopolies for making it impossible to have another isp with Fios capability in my area. Beyond livid with this shit

 – About 3 months ago.

I am tired of losing connectivity. I am job hunting right now and in the middle of filling out apps I lose connection and have to start from square one when it finally reconnects. Goes out all the...

I am tired of losing connectivity. I am job hunting right now and in the middle of filling out apps I lose connection and have to start from square one when it finally reconnects. Goes out all the time and have neighbors with the same complaint. Rates have gone up and service is worse, time to change.

 – About 3 months ago.

Frontier is the biggest piece of shit Internet service ever offered!! I should just go back to dial up!! Their speed is so abysmally slow that you will die of old age waiting for Netflix to load a...

Frontier is the biggest piece of shit Internet service ever offered!! I should just go back to dial up!! Their speed is so abysmally slow that you will die of old age waiting for Netflix to load a movie!! Please go out of buisness and never f%@k another person over again!! I will go back to dial up over this piece of shit service!!

 – About 3 months ago.

Frontier Communications should get into waste management. BECAUSE THEY'RE FKN GARBAGE! ...

Frontier Communications should get into waste management. BECAUSE THEY'RE FKN GARBAGE!

 – About 3 months ago.

They take at least two days to check your slow internet service and then they don’t know how to fix it. Awful company . I can’t wait until they go out of business. It’s hard to get someone on...

They take at least two days to check your slow internet service and then they don’t know how to fix it. Awful company . I can’t wait until they go out of business. It’s hard to get someone on the phone and they don’t know what they are doing. Management does not care.However, they are quick to get their money.

 – About 3 months ago.

Frontier sucks big time I don’t why Verizon sold to them. Their customer service is terrible and their internet service slow and they can’t fix it. Verizon sucked but Frontier is two times worse....

Frontier sucks big time I don’t why Verizon sold to them. Their customer service is terrible and their internet service slow and they can’t fix it. Verizon sucked but Frontier is two times worse.

 – About 3 months ago.

The worst customer service I have ever experienced. Waiting for the tech to come to the house for equipment service for two f-ing days. They say they are coming and never show up. I’m done. This...

The worst customer service I have ever experienced. Waiting for the tech to come to the house for equipment service for two f-ing days. They say they are coming and never show up. I’m done. This company will surely fail.

 – About 3 months ago.

I live in an area where internet is a difficult thing to come by. Its either satellite, microwave line of sight or Fios. Sounds like an easy choice though right? Fios on paper is the easy pick! They...

I live in an area where internet is a difficult thing to come by. Its either satellite, microwave line of sight or Fios. Sounds like an easy choice though right? Fios on paper is the easy pick! They are about a mile down the road in another community and I CANT get it! Ive called time and time again asking who do I talk to about expanding the service area as I know tons of us in my area would get it in a heartbeat and probably get the fastest speed possible.

Why cant any of them give me a straight answer? Its always reading off some script not actually answering my question. What is so hard about bring some of those cables a lousy mile down the road?!? Why is that so hard to answer??? THEN I keep getting advertising in the mail saying their service is in my area now... seriously? Come on, install it in my area or stop teasing me with your service!!!

 – About 3 months ago.

FRAUD ALERT!!.....Where do I begin?...worst customer service ever!!...Frontier is running a scam !.BEWARE!!——>>.they think they are real slick..trying to send me letters that I owe money when I...

FRAUD ALERT!!.....Where do I begin?...worst customer service ever!!...Frontier is running a scam !.BEWARE!!——>>.they think they are real slick..trying to send me letters that I owe money when I don’t owe nothing!! Account has Been canceled for months and totally paid up....Then when I call into customer service they confirm I returned equipment but tell me that the system Is slow and hasn’t processed for 4 DAMN months!!..they want people to give in and pay..they’ll never get a penny from me!!! Complete Bullshit FRAUD SCAM!!....Frontier a.k.a. Scam artists!!

 – About 3 months ago.

they suck big time......long wait times always then "is it plugged in"? morons!!...

they suck big time......long wait times always then "is it plugged in"? morons!!

 – About 3 months ago.

Hello!

Central NY is impoverished, so naturally Frontier is the only internet provider service that is feasible/available in most locations.

Frontier has horrible customer...

Hello!

Central NY is impoverished, so naturally Frontier is the only internet provider service that is feasible/available in most locations.

Frontier has horrible customer service, meaning one rep will promise you something, but not register it on your account, so you can spend loads of time trying to get the service you were promised, and be hung up on, treated rudely, etc. They truly do not seem to care about their customers.

Frontier raises rates without sending a special notice (I believe customer service reps say that such a notice is on the "bottom of your bill." Likely the fine print! Who reads that every time?

Every time I call they try to upsell me or prod me about "bundling my services"....I only have one service! Internet! Look at your screens, people.

Frontier should not be allowed to have a monopoly and prey on people in "underserved" areas.

 – About 3 months ago.

4 months of Fronteir Hell!!!! Everyone should look in to complaining to the FCC you can complain for certain things I courage everyone who really hates the way they have been treated and has a valid...

4 months of Fronteir Hell!!!! Everyone should look in to complaining to the FCC you can complain for certain things I courage everyone who really hates the way they have been treated and has a valid complaint to do so to the FCC!!!!

 – About 3 months ago.

I was a happy Verizon customer and am now a very frustrated Frontier customer. They tried to charge me $700+ for a free installation. The technician came three separate times to fix the install. One...

I was a happy Verizon customer and am now a very frustrated Frontier customer. They tried to charge me $700+ for a free installation. The technician came three separate times to fix the install. One time, when I stayed home from work and he was a no show. The land line phone never worked properly nor did the website to access my phone options (caller-id, block calls, etc). I cancelled the phone. Every month, I spend hours emailing and calling to beg them to fix my monthly bill that is NEVER correct. I don't know what I am actually supposed to pay; the charges, fees, credits and adjustments are impossible to figure out and no one at Frontier can tell me either. The fancy name of the "office of the president" does not imply any better service than the normal customer service. I cried when I found out prior to moving Frontier is the only internet provider that ran cables to my community. They quoted me $50 more a month than my current service for new service once transferred over; this after being told no changes to pricing and no installation charges. I dropped the TV service, but still have to get internet service. I am certain I will continue to encounter problems because Frontier is unable to price, bill and provide adequate support for their customers. Someone please acquire this floundering company and free all of us from the hell we are living as Frontier customers.

 – About 3 months ago.

f%@k Frontier. Called 20 times and get 20 different answers and non are right. Customer Service is the worst I've ever seen anywhere!!!...

f%@k Frontier. Called 20 times and get 20 different answers and non are right. Customer Service is the worst I've ever seen anywhere!!!

 – About 3 months ago.

We'll unfortunately Frontier has a Monopoly on my area.. Spectrum won't be put here for a while apparently... if ever(probably have turf wars like gangs). So stuck with cut-rate service for...

We'll unfortunately Frontier has a Monopoly on my area.. Spectrum won't be put here for a while apparently... if ever(probably have turf wars like gangs). So stuck with cut-rate service for ridiculous prices.. Honestly they could probably be sued for false advertising. Anyhow spotty service at best.. or none at all. Slow if there is any...

 – About 3 months ago.

Trying to sign up for service yikes. Had to have a notary proof of who I am. Paid for that and a fax service. Then they lost it after I have proof it went through yikes then they ask can you send it...

Trying to sign up for service yikes. Had to have a notary proof of who I am. Paid for that and a fax service. Then they lost it after I have proof it went through yikes then they ask can you send it again. Nooo

 – About 3 months ago.

While the current West Virginia Senate President was employed by Frontier, HUNDREDS of millions of federal grant dollars were handed to Frontier that they illegally spent on THEMSELVES instead of...

While the current West Virginia Senate President was employed by Frontier, HUNDREDS of millions of federal grant dollars were handed to Frontier that they illegally spent on THEMSELVES instead of improving access for the PUBLIC.
Strangely, the senator cut ties with Frontier AFTER evidence of their criminal use of federal money was revealed to the public!
Yet he is STILL the senate president!!
If a kid steals a candy bar from a store he gets jail time yet West Virginia Senators can truly get away with ANYTHING!

 – About 3 months ago.

I have never been a customer of Frontier. I was a customer of Verizon. I canceled my service with Verizon one day before they switched over to Frontier. Verizon sent me boxes and UPS labels to...

I have never been a customer of Frontier. I was a customer of Verizon. I canceled my service with Verizon one day before they switched over to Frontier. Verizon sent me boxes and UPS labels to return my equipment, which arrived about 10 days after the change-over. I packed up my equipment and sent with the provided UPS labels. No problem. Well, except about every 25 days I would get a bill from Frontier as if I still had active service and every 25 days I would call in and tell them that I have no equipment, no connection to their service and they would verify that there is indeed no active signal. I would be told that they would reverse the charges and don't worry. This went on for six months! My "final bill" from them was $1400!! It's on my credit report now and they refuse to remove the charges! I contested this through the credit reporting agencies and have still to get any resolution. So I guess I'll have to hire an attorney and hope I win the freaking case. This company has the authority to do this from someone and I'd like to know who! There has to be some sort of regulation to govern this - how can they get by with this type of service?! They can just bill anyone and claim it's valid because they sent a bill. Just doesn't seem right.

 – About 3 months ago.

We are in the Tampa Bay area and have been with Frontier for almost a year. We've never had a bill that was actually the amount we were supposed to pay. They send us these inflated bills saying...

We are in the Tampa Bay area and have been with Frontier for almost a year. We've never had a bill that was actually the amount we were supposed to pay. They send us these inflated bills saying that it's because there are additional prorated amounts added and that "next month" it will be the lower amount that we were promised. Never happened. Now we called to cancel because we received a $484 bill instead of the $102 it was supposed to be and guess what?! They won't fix the bill and they said even if we disconnected service today we have to pay the entire invoice regardless if we get the service or not. I don't understand how they can get by with this and why I have no recourse! This seems unlawful and something has to be done. I've wasted so many hours waiting for a customer service rep to get on the phone or onto chat, then to have them research my account, update my information, and blah blah blah and after an hour + on the phone I am no where resolving the issues I called in to discuss! This must be how they are trained - to keep you busy with nonsense, throw you into a state of pure exhaustion, just so you'll give up and go away. How can this be legal? Who in Florida or at the FCC approved this?? I'm going to find out! And gauging this website, it appears I'd have plenty of company to join in a class action lawsuit against this company for fraud. Ugh Frontier!!!!!

 – About 3 months ago.

Well, as much as I feel everyone's pain here, I too have been added to the gross over charges this company has chosen to "screw the people "that have kept them in business.. small...

Well, as much as I feel everyone's pain here, I too have been added to the gross over charges this company has chosen to "screw the people "that have kept them in business.. small sample... monthly bill, 148.61.. broadband 35.00 "vantage prime" 65.00.. wired receiver 18.00.. ok.. below on bill i ask whats regional sports fee 6.00? What's "video" 8.20? .. Those are "WHATS INCLUDED IN PRIME"?? REALLY.. I said then advertise it that way.. ? It's in addition to what I pay. I then asked, I'm struggling to pay 148.00 a month, can we look into something lower? Like what's "basic" cable.. ( I've Been told in the past) there is no (basic cable).. basic with them is 29.00 a month for LOCAL channels? Really?? An antenna can give me that!! For a one time cost.. the other question was my "house" experiencing internet "disconnect " slow connect ".. I laughed and said couldn't tell you, work 11 hour days! And use my cell phone, as I'm too busy working to pay some outrageous bill, that I don't get an honest, legitimate answer TOO.. I SAY EVERY CEO, SHARE HOLDER OF THESE COMPANIES NEED TO BE HELD RESPONSIBLE FOR WHAT THEY THINK IS A LEGITIMATE CHARGE... IF THE FIRST RESPONSE IS, THEY CANT,.. THEN FIRE THEM.. I ALSO SUGGEST, A CAP ON ALL CEOS SALARIES, BONUSES!!.. IF ANYONE CARES FOR ME TO BREAK IT DOWN, LIKE I HAVE TO WITH MY BILLS ETC.. ILL BE GLAD TOO.. BRING IT!!

 – About 3 months ago.

Where to begin? I've had frontier for a little over a year now (it's the only internet provider in my area unless i go with satellite and it's reeeeaaallly expensive) When trying to...

Where to begin? I've had frontier for a little over a year now (it's the only internet provider in my area unless i go with satellite and it's reeeeaaallly expensive) When trying to install they no showed to about 7 appointments. And their service window times have been anywhere from 8-12hrs. That's not an exaggeration...last week we attempted to have them come out AGAIN because our internet drops about 10 times a day and they said a technician will be out sometime between 8am-8pm! It's crazy, and of course they didn't show up and I was home all day. When I tried to start service they said I could get up to 12mbp but after several no show install appointments we found out the ticket kept getting closed (without anyone contacting me) because I can't actually get that speed. The fastest I can get is 6mbp. Why didn't someone just contact me and tell me the plan had to switch instead they just enjoyed blowing me off repeatedly??? All of their customer service reps are friendly but completely clueless. Nobody knows what's going on and not everyone has access to notes on the accounts so we spent a lot of time on hold and having to re-explain EVERYTHING over and over again. The minimum phone call was at least 45 minutes and nothing was ever accomplished. So after a month of trying to get internet installed we finally had success!! It was short lived however because our service kept dropping. We have to wait for the internet to come back or reset the box several time every day!!! This is soooo frustrating. Another problem is that they were supposed to credit my account because of all the no show appointments and wasting my time but they never actually showed up, I had to call and re-request them. I got a bill today for $15 above my regular bill price for the faster internet speed I can't get. I went to their local store to get this fixed last month. They had me pay the higher price and they told me I would get a credit next bill (I knew I'd never see that money again) well my bill is that higher price AGAIN and no credit from over paying last month. BIG SURPRISE there. So so so frustrated right now. Frontier has got to be the worst company I've had the displeasure of doing business with. I think I'd rather call and speak to a collection company before calling Frontier back but if I want these continuous problems fixed I musty waste more of my time speaking to these idiots. PLEASE, IF YOU HAVE OPTIONS DO NOT SIGN UP FOR FRONTIER

 – About 3 months ago.

It is impossible to convey what a crappy, incaring, unprofessional organization Frontier Coomunications really is - the words of disgust and disappointment don’t exist in langage.

This...

It is impossible to convey what a crappy, incaring, unprofessional organization Frontier Coomunications really is - the words of disgust and disappointment don’t exist in langage.

This is the epitome of a company that should not exist.

And it’s impossible for it to be this bad without the management hierarcy knowing.

Obviously they just don’t care.

 – About 3 months ago.

I have had it with Frontier! They are total crooks!!!!! After trying to get my extremely inflated bill reduced, I choose to cancel my service. Frontier failed to cancel my service on the date I...

I have had it with Frontier! They are total crooks!!!!! After trying to get my extremely inflated bill reduced, I choose to cancel my service. Frontier failed to cancel my service on the date I called and advised that I'm responsible for a full billing cycle even though I cancelled in a timely matter. They are idiots!!!! They also told me I was new customer, that is why I had to have the full monthly billing cycle. I have been with Junktier since they took over from Verizon. I"M FURIOUS!!! They said they were unable to pro-rate my bill. How is that even possible.......any suggestions?

 – About 3 months ago.

I have had it with Frontier! They are total crooks!!!!! After trying to get my extremely inflated bill reduced, I choose to cancel my service. Frontier failed to cancel my service on the date I...

I have had it with Frontier! They are total crooks!!!!! After trying to get my extremely inflated bill reduced, I choose to cancel my service. Frontier failed to cancel my service on the date I called and advised that I'm responsible for a full billing cycle even though I cancelled in a timely matter. They are idiots!!!! They also told me I was new customer, that is why I had to have the full monthly billing cycle. I have been with Junktier since they took over from Verizon. I"M FURIOUS!!! They said they were unable to pro-rate my bill. How is that even possible.......any suggestions?

 – About 3 months ago.

P.s. that last comment took 4 minites to upload...

P.s. that last comment took 4 minites to upload

 – About 3 months ago.

How do you make an already shitty internet service more shitty.oh just add mild rain and bingo.1.5mb drops to kb which is basically dial up from 1990....

How do you make an already shitty internet service more shitty.oh just add mild rain and bingo.1.5mb drops to kb which is basically dial up from 1990.

 – About 3 months ago.

Frontier is a company that cheats its customers and even when you have been taken advantage of they send you to collections, PATHETIC!!!...

Frontier is a company that cheats its customers and even when you have been taken advantage of they send you to collections, PATHETIC!!!

 – About 3 months ago.

They are a waste of my life!!! So so so sick of their lies and having to call them every month for the past year to get the bill close to what was promised ... just to have the bill go astronomically...

They are a waste of my life!!! So so so sick of their lies and having to call them every month for the past year to get the bill close to what was promised ... just to have the bill go astronomically high again for no reason! Worst company ever and should be convicted of fraud!!!

 – About 4 months ago.

Im f%@king pissed at this shit. Pardon my french but this internet is the absolute worst provider to ever f%@king exist. Its an embarrassment to 21st century human engineering. I cheap plastic router,...

Im f%@king pissed at this shit. Pardon my french but this internet is the absolute worst provider to ever f%@king exist. Its an embarrassment to 21st century human engineering. I cheap plastic router, with internet service that's about as reliable as a pile of shit is to clean up your house. We had it for a year paying 20$. After the year was up, they made it jump to 40$ and its even shittery than it was before. I cant do shit with it. I try to watch videos, they buffer and quality is shit. I try to play games, and i load in and right when im about to actually start playing i get disconnected. Its a shame that i have a computer, a phone, Xbox one with countless games, roku and other cra i paid hundreds for and i cant even access them half of the time. The other half of the time is spent sitting and waiting for the screen to load. I hope your company falls down the far end of capitalism and is replaced with some quality service. I mean. f%@k. If you choose frontier, your selling what little internet dignity you had before to the f%@king devil. I am almost completely convinced that satan himself is behind this shitty company pulling the strings waiting for the downfall of humanity. I am on the edge of quitting internet shit altogether and going off into the mountains to live a life of isolation so i will never have to hear the word frontier again. Dont bother calling them either. They'll tell you the same shit any experienced internet owner already knows, like to unplug router for 30 seconds and so on. I dot tell people to go to hell. However im tempted to tell this company to, and i might if i didnt think it was from there in the first place.

 – About 4 months ago.

Missed commitment yet once again. 5 days, and 1 call from them from New York them boasting how they will fix problem. Isn't fixed. Woman lies and says she calling from orange county CALIF, when in...

Missed commitment yet once again. 5 days, and 1 call from them from New York them boasting how they will fix problem. Isn't fixed. Woman lies and says she calling from orange county CALIF, when in reality she calling from orange county NEW YORK. 5852555900, which they do NOT ANSWER. such liars. FCC time once again.I am in CALIF, NOT Ottawa Canada per IP address.

 – About 4 months ago.

DON'T DO IT !!!!!!!!! never switch to Frontier. I went with their internet package and they advertise "speeds up to mb" they never come close to "up to" number. The internet...

DON'T DO IT !!!!!!!!! never switch to Frontier. I went with their internet package and they advertise "speeds up to mb" they never come close to "up to" number. The internet speeds I was receiving would not allow me to conduct most internet activities. Took forever to get disconnected and get my money back (because they don't credit your bill immediately)
DON'T DO IT !!!!!!!

 – About 4 months ago.

Believable how BAD frontier service is. Beyond sucks. Why don't the lame ass regulators do something?...

Believable how BAD frontier service is. Beyond sucks. Why don't the lame ass regulators do something?

 – About 4 months ago.

After waiting on hold 55 minutes and talking to someone outside of the USA, I have to wait 4 days to have a "TEAM" look at my account and try and find out what they can do to repair my problem...

After waiting on hold 55 minutes and talking to someone outside of the USA, I have to wait 4 days to have a "TEAM" look at my account and try and find out what they can do to repair my problem which was reported as "unable to validate my account at website". bimbo I was talking to kept interrupting me when she asked me a question, very rude. uninformed on how to treat a USA customer. Just reads back every word that I speak to her, but does NOT understand what I say. At least I got a trouble ticket number by telling her multiple times and raising voice. After getting number and commitment time, I just slammed down phone. In background I could hear other employees/contractors loudly talking/laughing etc. This company sucks!!!!!!!!! Time to file with FCC again.

 – About 4 months ago.

Frontier; what is this BS "Internet Infrastructure Surcharge" we're paying now ?!?!...

Frontier; what is this BS "Internet Infrastructure Surcharge" we're paying now ?!?!

 – About 4 months ago.

Cannot validate account using there website. Has been this way for months. On hold for hours with CS. NO ONE PICKS UP!!!!!!!!!!
Lame employees/contractors/Figueres...

Cannot validate account using there website. Has been this way for months. On hold for hours with CS. NO ONE PICKS UP!!!!!!!!!!
Lame employees/contractors/Figueres

 – About 4 months ago.

Frontier +6.4% on report it's mulling sale of ex-Verizon wireline assets.

Feb. 2, 2018 11:47 AM ET|About: Frontier Communications Co... (FTR)|

Frontier Communications...

Frontier +6.4% on report it's mulling sale of ex-Verizon wireline assets.

Feb. 2, 2018 11:47 AM ET|About: Frontier Communications Co... (FTR)|

Frontier Communications (NYSE:FTR) is considering a sale of the landline assets it bought from Verizon, according to a Bloomberg headline.

The stock has spiked 6.4% on the news.

Frontier has wrestled mightily with integrating the networks it bought in California, Texas and Florida, doing a poor job with bringing FiOS operations on board, and has struggled with customer numbers as it migrates away from video services.

 – About 4 months ago.

Where do I begin???!!! Right now I'm trying to pay my bill on line. On one computer, their crappy website keeps flipping to refresh constantly. On the other, all the links are dead as if it was...

Where do I begin???!!! Right now I'm trying to pay my bill on line. On one computer, their crappy website keeps flipping to refresh constantly. On the other, all the links are dead as if it was a jpeg. Last month was out of service for nine days!!! It was THEIR fault, yet they kept having me jump through hoops. Finally they were going to send a techie to my house MORE THAN A WEEK BEYOND THAT! I had asked, begged, for them to simply turn it off and turn it back on, a reboot if you will. They said "everything looks fine, no problem." FINALLY got someone to actually DO THAT, and it worked. I was RIGHT and they were WRONG! After HOURS AND HOURS on the phone with I don't know how many "service" people. And this is NOT the first time I've had problems with them. For one situation that lasted FOUR MONTHS, I had to call the State to get action. That made them hop to the next day. Every time I have ANY communication with them, even trying to get on their CRAPPY WEBSITE, I end up SCREAMING!

 – About 4 months ago.

This company charges what they want each month. Phone bill is never the same. You can't get in your car and go talk to someone face to face. Pathetic,,,,...

This company charges what they want each month. Phone bill is never the same. You can't get in your car and go talk to someone face to face. Pathetic,,,,

 – About 4 months ago.

I have always been very skeptical about intruding on others privacy, loved ones or colleagues. However we all know curiosity can get the best of us at times and only by knowing the truth on some...

I have always been very skeptical about intruding on others privacy, loved ones or colleagues. However we all know curiosity can get the best of us at times and only by knowing the truth on some hot-button issues do we truly find peace and closure.

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 – About 4 months ago.

At least 5 hours on with Customer Service with NO RESOLUTION to helping me access my Frontier Account on the Internet. FREAKING LAME! I've been:

Cut off endless times and have to...

At least 5 hours on with Customer Service with NO RESOLUTION to helping me access my Frontier Account on the Internet. FREAKING LAME! I've been:

Cut off endless times and have to start over with STUPID CUSTOMER SERVICE.

CUSTOMER SERVICE has changed the times WITHOUT MY PERMISSION for the Window of Time that their REPAIR TECH will arrive at my house.

CUSTOMER SERVICE has at least 14 SERVICE ORDERS listed for me and I had NEVER REQUESTED SERVICE EVER.

For 3 YEARS, we have been paying for HD Service and they had us using an SD cable box. When I asked for a retroactive reimbursement, they would not do it. Basically, we paid 36 months for a service we did NOT HAVE the CAPABILITY of even using because the box was WRONG!

When Frontier became our cable company through a merge with another cable company, THE movies we had bought on FIOS were not transferred over. Thus, buying movies for at least $16.99 each, were GONE.

ENDLESS HOLD TIMES. ENDLESS BULLSHIT. Still not resolved as I am in line in their "Chat Queue" as #21. GOD!

 – About 4 months ago.

Hey lets keep the topics to Frontier not your stupid rants ....

Hey lets keep the topics to Frontier not your stupid rants .

 – About 4 months ago.

TYPICAL WELFARE TRASH

HAND OUTS FROM WHITEY ARE THE ONLY THING KEEPING THEM ALIVE YET THEY BLAME WHITEY FOR EVERYTHING.

FREE FOOD, FREE MEDICAL, FREE DENTAL, FREE EYE CARE,...

TYPICAL WELFARE TRASH

HAND OUTS FROM WHITEY ARE THE ONLY THING KEEPING THEM ALIVE YET THEY BLAME WHITEY FOR EVERYTHING.

FREE FOOD, FREE MEDICAL, FREE DENTAL, FREE EYE CARE, FREE INTERNET, FREE PHONE, FREE CABLE, FREE CAR, FREE GAS, FREE ELECTRIC, FREE WATER, FREE SEWER, FREE EDUCATION, FREE MEDICATIONS, FREE WEED.

ALL PROVIDED BY WHITEY SO THE WORTHLESS DEADBEATS
CAN SET AROUND PACKING ON MORE FAT AND BEING A BURDEN TO SOCIETY

 – About 4 months ago.

Frontier lies and says their workforce is 100% US based. Instead of shipping jobs overseas, they import H1B1 Visa workers from India to do the IT work in Allen, TX. ...

Frontier lies and says their workforce is 100% US based. Instead of shipping jobs overseas, they import H1B1 Visa workers from India to do the IT work in Allen, TX.

 – About 4 months ago.

Frontier is really a garbage ISP. At the most we were getting about 8 Mbps or 1MB of speed on WIRED computers. It's pretty clear they try to get away with giving you the absolute bare minimum for...

Frontier is really a garbage ISP. At the most we were getting about 8 Mbps or 1MB of speed on WIRED computers. It's pretty clear they try to get away with giving you the absolute bare minimum for streaming videos which they figure is the heaviest thing that most people do. Not only that but they are in the process of doing work on their network so it has been slower recently. Our package is advertised as 25Mbps and AT BEST we were getting LESS THAN HALF of that. We complained and complained and they don't care because the WV govt keeps bailing them out at taxpayer expense. We just switched today to a much better ISP and are now enjoying around 100Mbps ON WIRELESS or OVER 10 TIMES the speed that Frontier was delivering to my WIRED computers. Please go away forever Frontier.

 – About 4 months ago.

ORION GO INFECT SOME OTHER SITE WITH YOUR LOW IQ MENTAL RAMBLINGS!!!!
EITHER YOU GET THE HELL OFF THE SITE OR I WILL TRACE YOUR IP AND MAC ADDRESS AND HAVE YOU ARRESTED!!...

ORION GO INFECT SOME OTHER SITE WITH YOUR LOW IQ MENTAL RAMBLINGS!!!!
EITHER YOU GET THE HELL OFF THE SITE OR I WILL TRACE YOUR IP AND MAC ADDRESS AND HAVE YOU ARRESTED!!

 – About 4 months ago.

THIS IS WHAT HAPPENED TO ME WITH FRONTIER RECENTLY

What a joke of a company!
Called the other day to order your service. Was told the install date was for today Wednesday, January...

THIS IS WHAT HAPPENED TO ME WITH FRONTIER RECENTLY

What a joke of a company!
Called the other day to order your service. Was told the install date was for today Wednesday, January 24, 2018 between 8 AM - 12:00 PM and the technician will call me about 1 hour before heading my way.
Since didn't heard nothing by 11:30 AM I called customer service to find out what was going on to find out that the installation was scheduled for Wednesday, February 21, 2018 and not for today as was told.

I asked if it was possible to get it installed today and was told no.

Took the day off and waited on them to find out that they seem not to know what they are doing.

Since the installation couldn't be done today and not until February 21, I ended up cancelling it all together.
Not going to wait this long because Frontier Communications can't get their act together.

Seems that I will be keeping Xfinity (Comcast) and not switching to Frontier as wanted.

Maybe this is a warning telling me not to use Frontier and that the service I will be receiving from them won't be good at all and a nightmare.

 – About 4 months ago.

:D...

:D

 – About 4 months ago.

Class action in progress for over charging customers / misrepresentation of pricing...

Class action in progress for over charging customers / misrepresentation of pricing https://topclassactions.com/lawsuit-settlements/lawsuit-news/345234-frontier-communications-class-action-says-internet-falsely-priced/

 – About 4 months ago.

I wouldn't be able to write down the full litany of horrors I've endured at the hands of Frontier. In a nutshell.... clocked 7 hours of phone waiting time. 2 promised tech visits, waiting all...

I wouldn't be able to write down the full litany of horrors I've endured at the hands of Frontier. In a nutshell.... clocked 7 hours of phone waiting time. 2 promised tech visits, waiting all day only to be told they called and came to our home (they didn't). Tech finally came and left the internet working for one hour, then it stopped and more phone waiting time occurred. Many people at Frontier act as if they don't believe me or they have no idea what is going on. Some act sympathetic, even smart, but usually end up transferring me to the wrong place or disconnecting. Without internet now for a week. Today alone I was on the phone with them for 6 separate calls, all adding up to 3 hour including hold time. This is the worst service, worst customer service, of any company I have ever purchased services from in my life.

 – About 4 months ago.

I want to cry after 15 mins waiting on the accounting department of Frontier, they cannot solve their problem with the billing issue, this is their false. Then they asked me to wait and transfer me to...

I want to cry after 15 mins waiting on the accounting department of Frontier, they cannot solve their problem with the billing issue, this is their false. Then they asked me to wait and transfer me to the customer department, I wait another 10 mins, then suddenly the line was cut. I am so angry with such kind of service for a big company in USA. Shame on you...

 – About 4 months ago.

Frontier sucks because all i want to do is cancel my service, and I've been on hold for 30 minutes.
...

Frontier sucks because all i want to do is cancel my service, and I've been on hold for 30 minutes.

 – About 4 months ago.

They have to be the worst company ever. They tell you one thing and do another, customer service is terrible. They could care less about you as a customer. The company was turned to shit when it was...

They have to be the worst company ever. They tell you one thing and do another, customer service is terrible. They could care less about you as a customer. The company was turned to shit when it was sold to these guys.

 – About 4 months ago.

I had the worse experience you could ever imagine with Frontier.

For over a year my service has been intermittent.

I have had them to my house 3 times and spent countless...

I had the worse experience you could ever imagine with Frontier.

For over a year my service has been intermittent.

I have had them to my house 3 times and spent countless hours on the phone trying to resolve the issue.

Each time I call, I get the standard company line. Their employees are not empowered to escalate an issue. Each time I call they try to fix it remotely the same way event though I have told them this has been tried numerous times before.

I finally fired them and they wanted to know why.

 – About 4 months ago.

Frontier is as low as you can go. Their service & customer service is the worst! I got charged a late fee on my bill two months ago that I didn't even pay late. Called CS - on the phone a...

Frontier is as low as you can go. Their service & customer service is the worst! I got charged a late fee on my bill two months ago that I didn't even pay late. Called CS - on the phone a whopping 35 minutes to correct. CS Rep said the credit would be applied right away - guess what? No credit to date! They are as crooked as a dog's hind leg! To top that our internet is so slow when I have called CS to complain and they have had me do a speed check - the speed check times out before it can get a reading! Their excuse is always - you're in a high demand area. LOL - small town like mine - we are in an area where you haven't updated the equipment in forever and don't give a shit! I hate Frontier!

 – About 4 months ago.

f%@k FRONTIER...

f%@k FRONTIER

 – About 4 months ago.

I"m Lisa from United states, i want to use this opportunity to thank
the Great [DR james] for helping in getting my husband back to
me, i have been in great pains until the day i...

I"m Lisa from United states, i want to use this opportunity to thank
the Great [DR james] for helping in getting my husband back to
me, i have been in great pains until the day i contacted [DR james]
he coasted a love spell for me and told me to wait for just 12 hours
that my husband will call me and i did according to the instructions
given to me by him and surprisingly, in 12 hours, my husband
really called me and started apologizing for all he had caused me. I
am the happiest Woman on earth today because [DR james] has
done a wonderful things in my life and i will continue to share this
testimony, and HE IS SPECIALIZE ON
1 MONEY SPELL 2 MONEY RITUALS 3 LOVE SPELL 4 PROMOTION SPELL 5 PROTECTION SPELL,,,,, if you would love to contact [DR james] and if you
know you are encountering same situation, visit him today by
contacting him via this email address:
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+27737872215

 – About 4 months ago.

No NFL on channel 7 again !!!!! Sadly my Direct TV hook up is'nt till tomorrow !!
I can't wait to call up and cancel my subscription with them !!!!!...

No NFL on channel 7 again !!!!! Sadly my Direct TV hook up is'nt till tomorrow !!
I can't wait to call up and cancel my subscription with them !!!!!

 – About 4 months ago.

Froniter was the worst of any kind of service providers to my house until recently. The internet and phone completely stopped suddenly in early January. When I contacted CS, the earliest to send out...

Froniter was the worst of any kind of service providers to my house until recently. The internet and phone completely stopped suddenly in early January. When I contacted CS, the earliest to send out a tech (after a few
attempts to solve from their office) was January 12.

The tech came and looked at the phone box, checked a
few things, and left outside to fix. He came back and said phone was fixed, but internet had to be fixed from
central office. WTF?..

He left his work phone number in case he could be of any
help. Although he kept saying the internet would be back
1. by Friday late afternoon on Jan.12
2. by Saturday morning and aftternoon on Jan. 13
3. by Monday morning and afternoon on Jan.15

Nothoing, absolutely nada was done (it seemed), and finally when I contacted on Jan.16, he said he would stop
by around noon to fix the modem. What the hell?

Anyway, he never showed up and never called me back
even though I tried to reach him after he failed to show up on time.

This gave me a final blow to the trust worthiness of this
shitty company who left em internetless for 2 weeks, and
never gave me what the heck the problem was and when
to fix it other than keep extending.

I cancelled (nicely) their service after 2 hour wait on phone and switched to cable provider. It came today
Sunday morning to install, and it is the best so far I have
ever had with DSL providers.

Never, never with Frontier..Thier lower prices = lower
shitty CS and tech support that would leave you stranded.

 – About 4 months ago.

I agree that frontier sux; after working for their company for a year i have seen so many many crazy things. I could write a book!!! Being in customer service myself, I did everything I could to help...

I agree that frontier sux; after working for their company for a year i have seen so many many crazy things. I could write a book!!! Being in customer service myself, I did everything I could to help my customers. some phone calls would take an hour or more but, by the time we were done I had a satisfied customer. I had customers who loved me because I went out of my way to help people. That's what got me fired. I always thought cust serv meant you were suppose to help people, not make their life worse!!

 – About 4 months ago.

I work at a call center where Frontier Communications is a vendor. I am in customer service. I have seen very many deceptive practices. It is unbelievable how these people stay in business....

I work at a call center where Frontier Communications is a vendor. I am in customer service. I have seen very many deceptive practices. It is unbelievable how these people stay in business.

 – About 4 months ago.

Let's start from the beginning!

I just moved out I need some of that fast internet for my gaming needs! I see some deals and decide to make the call for frontier. I tell them exactly...

Let's start from the beginning!

I just moved out I need some of that fast internet for my gaming needs! I see some deals and decide to make the call for frontier. I tell them exactly what I want but they tell me I can get all sorts of things for free. I agree to the BS while being ensured that my bill will be what I wanted it to be. I get my service installed and my first bill arrives. It was something around $250!! I was really upset with this and immediately called frontier customer support. They would bounce me around all over the place to different departments and no one knew how to help me or just said there is nothing they can do. I ended up crying on the phone because I just wanted this all to end. Then when I get to a regular customer service agent. I tell him my issue and he's just like "yeah let me fix this" and just fixes it. No questions asked.

8 months later I move to another place and want to transfer my service. I make an appointment with frontier to have my service transferred and on the day of transfer I get no phone call and no one shows up. I contact customer service asking about what had happened. They tell me the agent had written the address down wrong and to reschedule for another 2 weeks out. yay.

6 months later I want to transfer my service again after finding a stable place to live at. I make the appointment and the customer service agent was very slow and awkward. I would ask them to repeat the address back to me and it was wrong every single time. They then tell me the appointment was made successfully and someone will call me and show up to install the service. That day comes and without fail, no one comes or calls. I contact customer service again and ask about what happened. The response this time was "due to the new area your phone number would change." I was confused because I don't even have a phone line connected to my account. I suck in my frustrations and just ask when can I have my internet transferred. They tell me they will remake the order. After some time they then tell me that my area does have FiOS. I tell them that I had FiOS in the city before but all they can do it have me wait 72 hours for the engineers to check. "In the mean time I can order you 6M DSL for 53.99"

That's when I knew I was done with frontier. I can't take this anymore. I love the 100/100 speeds but this customer service is straining my sanity. Is putting up with all of this worth the high upload rate? Not anymore. I'm freaking done. Screw you frontier and all the BS you have put me through. I didn't even get an Amazon gift card from the original offer.

 – About 4 months ago.

I cancelled half of my services with Frontier. They recognized I cancelled them, but kept my account open. 8 months later I get a call that I'm in collections. Since my account was cancelled I...

I cancelled half of my services with Frontier. They recognized I cancelled them, but kept my account open. 8 months later I get a call that I'm in collections. Since my account was cancelled I have no access to it to prove that it was paid in full prior to cancellation.

 – About 4 months ago.

Why does frontier suck so bad? I can't even watch the news, because frontier keeps interrupting the channel, telling me there is some mystery tv in my house , " too much shit going at...

Why does frontier suck so bad? I can't even watch the news, because frontier keeps interrupting the channel, telling me there is some mystery tv in my house , " too much shit going at once".
Fat cat frontier execs, just throw in the towel, we want a full refund.

 – About 4 months ago.

EAT A DICK...

EAT A DICK

 – About 4 months ago.

Just an update, called back to try to cancel service again! Still on hold, one hour and ten minutes so far. No end in sight!...

Just an update, called back to try to cancel service again! Still on hold, one hour and ten minutes so far. No end in sight!

 – About 4 months ago.

Frontier has been down for over 40 hours here in babbitt minnesota. My mobile data is going through the roof and there is still no estimated down time. I had enough and called to cancel only to be put...

Frontier has been down for over 40 hours here in babbitt minnesota. My mobile data is going through the roof and there is still no estimated down time. I had enough and called to cancel only to be put on hold for 20 minutes with a department that was currently closed. gotta wait to tmmrw to cancel this garbage.

 – About 4 months ago.

Frontier has the worst customer service of any of the crappy cable companies, I have been trying to shut off service for six months and after sitting on hold for one hour and twenty minutes, the...

Frontier has the worst customer service of any of the crappy cable companies, I have been trying to shut off service for six months and after sitting on hold for one hour and twenty minutes, the asshats hung up on me! AAArgh, can their customer service get any worse?

 – About 4 months ago.

Did I dial the wrong number? I rechecked and redialed technical support 5 times, and no matter what I did I was subjected to 3rd party promotions, one after the other. Like calling them before this...

Did I dial the wrong number? I rechecked and redialed technical support 5 times, and no matter what I did I was subjected to 3rd party promotions, one after the other. Like calling them before this wasn't torture enough!!! It was unbelievable! I couldn't handle it and just had to hang up. I'm now trying to chat online with technical support. No ads yet. Started at 27th in the queue. WTH?!!!

I so wish FIOS had a competitor. I would switch forever more and never go back. And I thought Verizon sucked! Frontier is the grand champion of sucking!!!

 – About 4 months ago.

Comcast couldn't get me internet in time I needed at a new address so went to frontier ...
My bill was 50+ more than I signed up for with sports aand extra channels i specifically said I...

Comcast couldn't get me internet in time I needed at a new address so went to frontier ...
My bill was 50+ more than I signed up for with sports aand extra channels i specifically said I didn't need. I got them down 20 a month and just compromised cuz I was worn down dealing with them...

Then I finally cancelled after they jacked my bill even higher since I was out of my promo rate which I never received in the first place.

After cancelling and my bill paid up, I get another bill for a 'broadband processing feel

Lmao

What the f%@k.
A fee to cancel? Seriously?

I argued with customer service and explained this kind of shit was the reason I cancelled. They are clueless.

 – About 4 months ago.

Nothing worse when you're jerking off to a porn and Frontier starts buffering and freezing. My left hand now buffers when I jerk off. I CAN'T get my stroke back! ...

Nothing worse when you're jerking off to a porn and Frontier starts buffering and freezing. My left hand now buffers when I jerk off. I CAN'T get my stroke back!

 – About 4 months ago.

Tried to reduce my monthly charges to the minimum and as a result received a one time set of charges over 12X the savings , and then was told the net effect would be an increase in monthly. Horrible...

Tried to reduce my monthly charges to the minimum and as a result received a one time set of charges over 12X the savings , and then was told the net effect would be an increase in monthly. Horrible company with a desperate need to charge customers extra fees. They may actually get me to drop phone service altogether

 – About 4 months ago.

I"m Lisa from United states, i want to use this opportunity to thank
the Great [DR james] for helping in getting my husband back to
me, i have been in great pains until the day i...

I"m Lisa from United states, i want to use this opportunity to thank
the Great [DR james] for helping in getting my husband back to
me, i have been in great pains until the day i contacted [DR james]
he coasted a love spell for me and told me to wait for just 12 hours
that my husband will call me and i did according to the instructions
given to me by him and surprisingly, in 12 hours, my husband
really called me and started apologizing for all he had caused me. I
am the happiest Woman on earth today because [DR james] has
done a wonderful things in my life and i will continue to share this
testimony, and HE IS SPECIALIZE ON
1 MONEY SPELL 2 MONEY RITUALS 3 LOVE SPELL 4 PROMOTION SPELL 5 PROTECTION SPELL,,,,, if you would love to contact [DR james] and if you
know you are encountering same situation, visit him today by
contacting him via this email address:
[drjamesd3@gmail.com] or whatsapp him on
+27710055892

 – About 4 months ago.

I"m Lisa from United states, i want to use this opportunity to thank
the Great [DR james] for helping in getting my husband back to
me, i have been in great pains until the day i...

I"m Lisa from United states, i want to use this opportunity to thank
the Great [DR james] for helping in getting my husband back to
me, i have been in great pains until the day i contacted [DR james]
he coasted a love spell for me and told me to wait for just 12 hours
that my husband will call me and i did according to the instructions
given to me by him and surprisingly, in 12 hours, my husband
really called me and started apologizing for all he had caused me. I
am the happiest Woman on earth today because [DR james] has
done a wonderful things in my life and i will continue to share this
testimony, and HE IS SPECIALIZE ON
1 MONEY SPELL 2 MONEY RITUALS 3 LOVE SPELL 4 PROMOTION SPELL 5 PROTECTION SPELL,,,,, if you would love to contact [DR james] and if you
know you are encountering same situation, visit him today by
contacting him via this email address:
[drjamesd3@gmail.com] or whatsapp him on
+27710055892

 – About 4 months ago.

This company is complete garbage! Bring back verizon!!...

This company is complete garbage! Bring back verizon!!

 – About 4 months ago.

Phone was out for 6 days last month. Had to call Illinois Commerce Commission to get it fixed. Now Frontier is trying to beat me out of the out of service credit. This company is inept at best and...

Phone was out for 6 days last month. Had to call Illinois Commerce Commission to get it fixed. Now Frontier is trying to beat me out of the out of service credit. This company is inept at best and criminal at worst.

 – About 4 months ago.

The Frontier technicians in Southern California drive the oldest hoopty vehicles in the industry. 20-21 year old vehicles in bad shape are the norm. No wonder there are so many missed...

The Frontier technicians in Southern California drive the oldest hoopty vehicles in the industry. 20-21 year old vehicles in bad shape are the norm. No wonder there are so many missed appointments....the vehicles are always breaking down!

 – About 4 months ago.

How embarrasing! Visited my Uncle for Thanksgiving and was frustrated with the constant lag/freezing on the movie we were streaming. Asked him who his internet provider was.....Frontier. He says he...

How embarrasing! Visited my Uncle for Thanksgiving and was frustrated with the constant lag/freezing on the movie we were streaming. Asked him who his internet provider was.....Frontier. He says he is paying for 150 speed. Ran a speed test on my laptop. He was only getting 3 out of 150! What a joke! I helped him get a great new package with Xfinity and he dumped Frontier. Smart move! Their churn rate just keeps growing. How long can they stay in business?

 – About 4 months ago.

Karma has arrived to pay these inept Frontier management employees back! They are leftover rejects from the bankrupt former MCI/Worldcom. These jokers took our proud and highly successful...

Karma has arrived to pay these inept Frontier management employees back! They are leftover rejects from the bankrupt former MCI/Worldcom. These jokers took our proud and highly successful GTE/Verizon team and trashed it. How soon can these idiots make this company go bankrupt.....sooner than you think. Like a sinking ship these scumbag MCI vermin are scattered and running for their lives! I am a very bitter ex Verizon employee who bailed once this clueless Frontier organization took over. We all bailed. Only the closet case managers who worked for bankrupt MCI/Worldcom remain. Melinda White needs to clean house and start over.

 – About 4 months ago.

They suck!!!!!!...

They suck!!!!!!

 – About 4 months ago.

I did the math. I get less then 2% from advertised speed down. Great company. Please continue to be so good. Lol...

I did the math. I get less then 2% from advertised speed down. Great company. Please continue to be so good. Lol

 – About 4 months ago.

I got a flyer on my door that advertised Frontier for $60 a month for 6 months and then $90 a month for 18 months no. I signed up for that. I was a previous customer and had dropped service. My bill...

I got a flyer on my door that advertised Frontier for $60 a month for 6 months and then $90 a month for 18 months no. I signed up for that. I was a previous customer and had dropped service. My bill now went up to 125 a month and no one seems to know what I'm talking about. I had Verizon and I had no problems at all but when Frontier took over it seems like a mess. I'm really upset and all I can say is have got to find a way to get TV without using all this money. If I was more technology-oriented maybe I could get a better deal. You bet I'll be looking I'm so disappointed

 – About 4 months ago.

As of 2018 Frontier has raised prices with a junk fee, shows on bill as "Internet Infrastructure Surcharge Adjustment". Legally this is supposedly not a fee increase. It was never approved...

As of 2018 Frontier has raised prices with a junk fee, shows on bill as "Internet Infrastructure Surcharge Adjustment". Legally this is supposedly not a fee increase. It was never approved by their regulatory agency. Was never notified, did not agree to this, autopay was raised with costs passed to future bills.

 – About 5 months ago.

Bad customer service. Have called many time and when you finally talk to a technician they cut your call.
Wesley chapel Florida USA...

Bad customer service. Have called many time and when you finally talk to a technician they cut your call.
Wesley chapel Florida USA

 – About 5 months ago.

Made two $166 payments on 11/20/17. Called and they said the extra would be applied to next months changes. Instead, on 01/02/18, Frontier did a charge-back on one of the payments, which of course...

Made two $166 payments on 11/20/17. Called and they said the extra would be applied to next months changes. Instead, on 01/02/18, Frontier did a charge-back on one of the payments, which of course increased my bill by $166.

Transactions are supposed to have 2 parts - a debit and credit. Frontier debited the money from my Frontier account but never credited my bank account. Sheer, brazen stupidity. There's an unambiguous money trail showing how they accepted my payments, pocketed one of them, and are now asking me to pay a second time.

I called about it Thursday and the operator first said the charge-back was due to insufficient funds. When I pointed out that that the two $166 payments cleared 6 weeks ago, she said that their accounting people would get back to me. Given their record of customer service, I almost laughed. Obviously I was not called back.

The website is the worst. They offer no written communication for customers. Just chat and phone. Makes complex problems much more difficult to communicate, which I suppose keeps their customer support cost down. The Frontier mission statement seems to be screw every penny out of every customer in every possible way.

Frontier has a remarkable mob like face to the world. They bought 3 states from Frontier, but didn't pay for the technical expertise to run the broadcast, accounting, and call center operations. It's a shoestring operation from a company that's way out of their league.

 – About 5 months ago.

Horrible 1yr nightmare with them. Hrs on the phone to try to get equipment working. After 4 long phone sessions and 2 replacements of equipment they say it must be problem on my phone line. So I...

Horrible 1yr nightmare with them. Hrs on the phone to try to get equipment working. After 4 long phone sessions and 2 replacements of equipment they say it must be problem on my phone line. So I connect modem outside at the phone box and still no connection. So finally they send someone out and he determines they never "turned it on at the main office? Really? WTF. So I finally get service on and it's 1/4 the rate they advertise and dropping all the time. So they send tech out again to "fix" it. Well he replaces box outside with cheapest piece of crap I've ever seen and it gets worse. Hrs on the phone again no resolutions for weeks. Finally I open the new box and find he didn't even strip the wires properly - they were all corroded - he just jammed them in the cheap connection box he installed. Anyhow, I finally got service up to 1/2 to full rate but still drops so frequently not usable. So I went back to cable 6mos ago and just paid them for 1yr to get out of contract. BUT, then they can't even be competent enough to cancel my service. Hrs waiting to get thru - 1/2 hr getting it "canceled" only to find yesterday they billed me for another month. So hrs on the phone to get thru again - and they say no record of me calling to cancel? WTF is wrong with this company. So they tell me it's really canceled and I'll get a prepaid credit card for my refund? Really? You never hear of a check? And when I ask how to return the equipment they said just throw it away. Now the equipment (multiple sets) is surely just garbage but I ask "don't you have a green recycling program". Response is no - just throw it away or recycle yourself. This company is the most amazing org I've ever dealt with. Hard to understand how they can stay in business. Geez.

 – About 5 months ago.

3 minutes buffering per 2 minutes of netflix... Bring back net neutrality!
...

3 minutes buffering per 2 minutes of netflix... Bring back net neutrality!

 – About 5 months ago.

I literally have to call these morons once a month so they can figure out how to turn my internet back on. It usually takes hours on the phone and after the NUMEROUS issues Im shocked they offer no...

I literally have to call these morons once a month so they can figure out how to turn my internet back on. It usually takes hours on the phone and after the NUMEROUS issues Im shocked they offer no compensation for their customers at this point. Crooks.

 – About 5 months ago.

They told me 80 bucks a month for tv, internet and phone. What they don't tell you is voice fees of 4.00 per month. Not to mention all the other fees. Cut out the phone and my bill is still 130...

They told me 80 bucks a month for tv, internet and phone. What they don't tell you is voice fees of 4.00 per month. Not to mention all the other fees. Cut out the phone and my bill is still 130 per month. I have family coming in Feb. after that bye bye frontier.

 – About 5 months ago.

I live in rural area where there are few internet providers. Thought I'd check out the price of Frontier's service because the website looked like a good deal...however, the rep didn't...

I live in rural area where there are few internet providers. Thought I'd check out the price of Frontier's service because the website looked like a good deal...however, the rep didn't give me any helpful feedback to my questions and just tried to railroad me into signing up with them, when I said I just wanted answers for now, he put me on hold (no warning) and never came back. After awhile, I hung up. He called me back, but he still had no answers for me about pricing. I told him to just call me back when he had the answers. He never called back. Glad I found this site before I got taken by this lousy company!

 – About 5 months ago.

I hope this can be more than just venting. Before I closed my account, Frontier sent me a box to ship back their junk in, which I did. The UPS store did not give me a legible receipt, and I failed to...

I hope this can be more than just venting. Before I closed my account, Frontier sent me a box to ship back their junk in, which I did. The UPS store did not give me a legible receipt, and I failed to get a confirmation number. 2 weeks later, I paid off my account and closed it. The day after I closed my account, they sent a SECOND box for me to ship them their crap in. I never saw that box because I had moved out of the house and to another city. My realtor called me and told me there was an empty box from Frontier at the front door. I explained to her that they made a mistake and that she should just throw that out. Here I am, several months later, and getting threatening letters from Frontier alleging that I have not shipped there garbage back to them. Fact: I shipped their scrap metal back to them. (I refer to it as scrap metal since the service they deliver through it is a complete waste of money.) Is there anything I can do at all?? They have sent three separate bills, all different amounts. The latest bill is in the form of a threat. Is there any resolution BESIDES paying them? They will get no more money from me. While I was using their so-called service, I had to call them EVERY month for almost a year due to billing problems. They never got it right. Anyone? Is there any way I can get them off my back, short of paying their ransom?

 – About 5 months ago.

Wow this provider sucks. We've had multiple people from frontier come to our house and "fix" our internet. It only works about 50% of the time. The other 50% of the time there is...

Wow this provider sucks. We've had multiple people from frontier come to our house and "fix" our internet. It only works about 50% of the time. The other 50% of the time there is absolutely no internet connection...

 – About 5 months ago.


This is the fourth email I send to frontier communications (three to the office of the president of Frontier). I have NOT RECEIVED any responses since my first email back in November of 2017. ...


This is the fourth email I send to frontier communications (three to the office of the president of Frontier). I have NOT RECEIVED any responses since my first email back in November of 2017. For the fourth time I NEVER RECEIVED the internet service I was promised. Instead of responding to me, I get bogus bills for service I never got. I am NOT going to pay for service I never received nor am I going to pay for equipment that I never used (and you refuse to take back!). I am electronically recorded all of my emails and your lack of response and customer service. I would want to mediate this problem without involving litigation proceedings.

Alan Castro acc# 94146093871-00
---------- Forwarded message ----------
From: "Al C"
Date: Jan 2, 2018 22:04
Subject: No Service, contract cancelled, still being billed
To:
Cc:

This is the fourth email I send to frontier communications (three to the office of the president of Frontier). I have NOT RECEIVED any responses since my first email back in November of 2017. For the fourth time I NEVER RECEIVED the internet service I was promised. Instead of responding to me, I get bogus bills for service I never got. I am NOT going to pay for service I never received nor am I going to pay for equipment that I never used (and you refuse to take back!). I am electronically recorded all of my emails and your lack of response and customer service.

Alan Castro

 – About 5 months ago.

So frustrated---but I've figured out a cure. (I'm still hoping for Amazon to open it's own internet service)
but until it does I'm dumping my 230. a month bill for four tvs and...

So frustrated---but I've figured out a cure. (I'm still hoping for Amazon to open it's own internet service)
but until it does I'm dumping my 230. a month bill for four tvs and internet and phone-no premium channels and only Italian channels as an add-on for Spectrum (yeah i know it's still time warner) and SLINGTV--WHICH ONLY REQUIRES WIFI ... AMAZING PACKAGES WITH BBC AMERICA AND STUFF I DON'T HAVE NOW--ITALIAN AND FRENCH CHANNELS FOR ONLY 30$ A MONTH. USE AMAZON FIRE TV WITH INTERNET AND YOU'RE GOOD. SO I GET FASTER 100 WIFI, AND ALL MY HAPPY STUFF (ONE TV BUNDLE) AND GET ALL ELSE ON AMAZON STICKS FOR SLING TV INSTEAD OF TOP CONSOLES BETWEEN SPECTRUM AND SLING FOR AROUND $130. IT SURE BEATS $230 FOR NOTHING!

 – About 5 months ago.

Thank you, Frontier for day two of internet outage. As a company, you are threatening to let your employees go if there are not enough people to take retirement packages. You want to place your...

Thank you, Frontier for day two of internet outage. As a company, you are threatening to let your employees go if there are not enough people to take retirement packages. You want to place your employees in the unemployment line. You put the dedicated employees lives in danger by not having the proper equipment and unsafe vehicles. You refuse to upgrade the equipment and tell your employees to lie about the speed in which their internet will run. They also refuse to upgrade equipment. Lines are braking junction boxes and the equipment inside disintegrating due to the age of the equipment. If I would call and say I am having an issue, they would tell me well we see that you have service. "No" I do not, or I would not be calling you. Last year I had an internet outage for a month. I cannot count the number of excuses I was given for why I did not have service. Unfortunately, I have no other alternative, and it is a shame that I must go somewhere else to get internet to complete homework.

 – About 5 months ago.

Over 17 hours without service. No answers at all.
http://downdetector.com/status/frontier/map/...

Over 17 hours without service. No answers at all.
http://downdetector.com/status/frontier/map/

 – About 5 months ago.

Literally like having dial-up...

Literally like having dial-up

 – About 5 months ago.

I had ATT U Verse here in Branford, CT when one day I was informed that it was now Frontier. Who? Oh well, I thought. Not much I can do about that. After all, my Discover card suddenly became a...

I had ATT U Verse here in Branford, CT when one day I was informed that it was now Frontier. Who? Oh well, I thought. Not much I can do about that. After all, my Discover card suddenly became a Capital One card. Soon after, the word Vantage appeared on my TV screen upon powering it up. Who is Vantage, I wondered. Huh. But then something changed drastically to my user experience. Vantage altered the TV screen. I noticed a large, wide black-out box at the bottom of the screen when I hit, PAUSE, PLAY, STOP, REWIND and RECORD. Huh? I no longer was able to see football players feet, or the score, or the news ticker on cable news, or how far along I was in a movie while fast forwarding or rewinding. I have called to register my complaint, but have seen no improvement.
Have any of you experienced the same thing?

 – About 5 months ago.

I took off work so I could sit at home and wait for Frontier to install service today. The agreeed upon window was 2pm to 6pm. Here I am still waiting and it’s 8pm. I tried calling for an update...

I took off work so I could sit at home and wait for Frontier to install service today. The agreeed upon window was 2pm to 6pm. Here I am still waiting and it’s 8pm. I tried calling for an update from Frontier but hold times are a half hour. Frontier SUCKS!!!!

 – About 5 months ago.

FRONTIER SUCKS! Bring back Verizon. Bill went from $138 to $175 a month incl tax and less channels than we had with Verizon. No one at Frontier can explain...changing to another provider! Frontier,...

FRONTIER SUCKS! Bring back Verizon. Bill went from $138 to $175 a month incl tax and less channels than we had with Verizon. No one at Frontier can explain...changing to another provider! Frontier, you guys suck!

 – About 5 months ago.

In West LA, Download 0.76 Mbps, upload 0.02 Mbps. 2nd test a minute later timed out as no signal at all. Been crap for 2 weeks now. And added infrastructure surcharge this last bill when the service...

In West LA, Download 0.76 Mbps, upload 0.02 Mbps. 2nd test a minute later timed out as no signal at all. Been crap for 2 weeks now. And added infrastructure surcharge this last bill when the service went down this month. Only Choice is Frontier or Spectrum, and downdetector.com basically shows both are crap, got us by the nads.....

 – About 5 months ago.

I signed up for the triple play(internet,tv,phone) The phone service is vantage voice unlimited which gives you unlimited calling to USA and Canada. My recent bill showed a charge of $177.19 for a...

I signed up for the triple play(internet,tv,phone) The phone service is vantage voice unlimited which gives you unlimited calling to USA and Canada. My recent bill showed a charge of $177.19 for a call to Canada. I called to correct this incorrect charge and it took 3 calls to get this charge removed. they then told me I owed about 30 dollars more because they had not adjusted the tax to the correct amount owed on the bill. In other words they were taxing me on the incorrect over charge.I have made two additional calls and spoke to 3 people including someone at the supervisory level. I was told I owed 3 different amounts that I owed. This is an unacceptable level of incompetence. I am sorry I switched to Frontier. I have wasted hours trying to straighten out what is a very simple problem. If I can't resolve I will contact the state of CT. public utilities commission.

 – About 5 months ago.

Frontier cable is as useful as a toilet wand with no brush on the end of it....

Frontier cable is as useful as a toilet wand with no brush on the end of it.

 – About 5 months ago.

I have Frontier a cancellation date to cancel service. They mistakenly shut down my service the following day. I had to repurchase was charged because they said there was no other way. ...

I have Frontier a cancellation date to cancel service. They mistakenly shut down my service the following day. I had to repurchase was charged because they said there was no other way. (Unbelievable). I had it for three days was told there would be no charge to stop when I moved but they lied! Now I am in collections for about 27 days of no service. That is robbery. I have all supporting documentation but they maintain I have to pay even though it was their error. This company should be ashamed of their business practices. I will never again!

 – About 5 months ago.

No real beef, have called several times to get information and most have them have been straight forward, no one has tried to get us to take more TV (we have the lower package) or any of the other...

No real beef, have called several times to get information and most have them have been straight forward, no one has tried to get us to take more TV (we have the lower package) or any of the other things like Nest-home security. We went one day with no service due to a hurricane and this while many providers in the area were out for a week or better.

 – About 5 months ago.

I just spent 30 minutes on hold with customer service only to be told that my account is suspended for no reason even though I OVER PAID on the bill. This company is the worst...

I just spent 30 minutes on hold with customer service only to be told that my account is suspended for no reason even though I OVER PAID on the bill. This company is the worst

 – About 5 months ago.

I just maybe time for Frontier to go out of business....

I just maybe time for Frontier to go out of business.

 – About 5 months ago.

My dsl download speed was 5/6 megs per second when Frontier bought the dsl service from Verizon about 5 or 6 years ago here in the RDU, NC area. Now, the speeds are still the same! Frontier has not...

My dsl download speed was 5/6 megs per second when Frontier bought the dsl service from Verizon about 5 or 6 years ago here in the RDU, NC area. Now, the speeds are still the same! Frontier has not intention of increasing their speeds to better compete with the local providers imho. In fact, I doubt they have the money to do upgrades to provide true broadband speeds. They first thing they did was to end Verizon's Fios roll out and I don't believe Frontier has any intention of resuming the Fios roll out because they can't afford to imho.

 – About 5 months ago.

Frontier is a diarrhea-producing factory with toilets for Wifi Routers. You can transfer information faster by pigeon. Frontier is the name of my new Toilet Paper Brand. The internet is complete poop....

Frontier is a diarrhea-producing factory with toilets for Wifi Routers. You can transfer information faster by pigeon. Frontier is the name of my new Toilet Paper Brand. The internet is complete poop. No internet all the time. ( 0.03 mb speeds ). My toilet flushes faster than that. And my toilet is where Frontier should go. There should be a law a against Frontier, and a law that forces everyone to put Frontier in the toilet. McDonalds has better customer service. It's called FronTIER because every time you talk to customer service you'll get TIERS (tears) in your eyes. Or should we call is FronTURD?
Now time for a test: (or FAQ)
1. How fast is their internet? Answer: Slugs are quicker.
2. Where does this company belong? Answer: In a sewage plant on the MilkyWay with pooping worms and my dead goldfish named Freddy Fish-breath Farmer Fisheyes Fin-head.
3. What is the name the company deserves? Answer: Pooptier
4. What is the definition of Frontier? Answer: DEFINE FRONTIER-motivation for one or more people to jump off a cliff

frontiers new ad: SUMMON THE DEATH OF YOUR INTERNET BY USING FRONTIER

 – About 5 months ago.

Frontier now adding an "Internet Infrastructure Surcharge" to my bill? Seems like another back door tax! Might be time to revisit the Nichols Kaster PLLP class action suit.

Frontier now adding an "Internet Infrastructure Surcharge" to my bill? Seems like another back door tax! Might be time to revisit the Nichols Kaster PLLP class action suit. http://www.nka.com/news/class-action-lawsuit-accuses-frontier-communications-of-charging-millions-in-illegal-taxes-and-unlawful-fees%E2%80%94customers-represented-by-nichols-kaster-pllp/

 – About 5 months ago.

Heading into the last week of 2017, here are some of the worst performing tech stocks of the year.

Frontier Communications (NYSE:FTR): -85.98%. ...

Heading into the last week of 2017, here are some of the worst performing tech stocks of the year.

Frontier Communications (NYSE:FTR): -85.98%.

 – About 5 months ago.

Please inundate theis incompetent bit%#^s who will LIE TO YOUR FACE FLAME EM " supposed corporate exectives"
More like incompetent arrogent fools

REBECCA NEIDERSTAT 844 320...

Please inundate theis incompetent bit%#^s who will LIE TO YOUR FACE FLAME EM " supposed corporate exectives"
More like incompetent arrogent fools

REBECCA NEIDERSTAT 844 320 4445 ex 1120138 TOTAL liar
Call 10 times a day hahaha

 – About 5 months ago.

I hear that Frontier CEO Dan McCarthy is a real asshole. He made over 5 million in compensation this year but refused to give his employees their expected Xmas bonus.

He also mentioned...

I hear that Frontier CEO Dan McCarthy is a real asshole. He made over 5 million in compensation this year but refused to give his employees their expected Xmas bonus.

He also mentioned that Fox News is fake news and he wont be allowing Frontier customers to access that site anymore - thanks to the repeal of Net Neutrality. That should really piss off about half of his customers!

Man, what a dick!

 – About 5 months ago.

I can't wait to get rid of frontier! The internet is slow, the television package is pathetic! Why can't I choose what I would like to watch? There is very little intelligent programming,...

I can't wait to get rid of frontier! The internet is slow, the television package is pathetic! Why can't I choose what I would like to watch? There is very little intelligent programming, mostly crap. Oh I suspect I can pay through the nose for guality, but PLEASE save us from the Kardashians, the Jersey shore, and all the other mentally deficient garbage that is forced upon us.
The remote sucks too.

 – About 5 months ago.

No life without problems no problems without solutions....Email dr.gurilarico@gmail. com,... for any any kind of spiritual attack or affliction...He is the best spiritual doctor to work with and can...

No life without problems no problems without solutions....Email dr.gurilarico@gmail. com,... for any any kind of spiritual attack or affliction...He is the best spiritual doctor to work with and can bring back your Ex-Lover in 48 hours for free....He is always ready to help for free.

 – About 5 months ago.

I think we all don't have to face all these deceit and lies from our spouse...in the case of mine when I got sick and tired of all the lies and deceit I had to contact a friend of mine to get me...

I think we all don't have to face all these deceit and lies from our spouse...in the case of mine when I got sick and tired of all the lies and deceit I had to contact a friend of mine to get me the contact of one of the best hackers ..then, he gave me this man contact WILLIAM.
This man saved me from the lies of my cheating husband by hacking his phone and brought me results of his social media (Facebook, call log, message. Gmail and also whats-app).So, I have promised him to appreciate his work status to everybody to see all over the world for the perfect an untraceable job he did for me. In case you need some help with hacking any phone or any job contact him via...
Email;williancyberghost@gmail .com
Whatsapp; +1 862-930-5952 or Call/text him on +1 973-298-5449 he is cheap and affordable is very sure he will help you.

 – About 5 months ago.

Frontier is Trash as f%@k! I game for a living and i get 3.00 Mbs thats So trash time to go back to spectrum!...

Frontier is Trash as f%@k! I game for a living and i get 3.00 Mbs thats So trash time to go back to spectrum!

 – About 5 months ago.

Osama Bin Laden created Frontier...

Osama Bin Laden created Frontier

 – About 5 months ago.

Hello my name is Cole Herrmann and I'm writing about my personal Frontier service in hoyleton Illinois. I would like to inform you all that Frontier Services scheme me very bad. They coming to the...

Hello my name is Cole Herrmann and I'm writing about my personal Frontier service in hoyleton Illinois. I would like to inform you all that Frontier Services scheme me very bad. They coming to the middle of night at my house to cut all the wires on my internet box while at the same time raping all of my moms and sisters. They then steal all the money out of our safe and the same time eat all the leftovers from the fridge. I filed many complaints but they always reply with a big F you.

 – About 5 months ago.

f%@k frontier customer service!!!!!!
f%@king hate them 🖕...

f%@k frontier customer service!!!!!!
f%@king hate them 🖕

 – About 5 months ago.

I just don't understand why it's OK for a company to blatantly lie to its customers....

I just don't understand why it's OK for a company to blatantly lie to its customers.

 – About 5 months ago.

Their tech support is embarrassing, their services are dated (i.e. you can only record two channels at a time on the DVR; most other companies allow TEN), their "TV anywhere" app doesn't...

Their tech support is embarrassing, their services are dated (i.e. you can only record two channels at a time on the DVR; most other companies allow TEN), their "TV anywhere" app doesn't work.
And NOW they only want to send me a bill by email, otherwise there's an additional charge. Well, my response to them was, "if you intend to get paid, then mail me a bill like the rest of my utility companies".
Will you join me?

 – About 5 months ago.

Disconnection nightmare.

Disconnection has taken 3 months. THEY BILL YOU FOR EQUIPMENT BUT DO NOT KNOW WHAT THEY ARE LOOKING FOR - NO DESCRIPTIONS / NO SERIAL NUMBERS.

The...

Disconnection nightmare.

Disconnection has taken 3 months. THEY BILL YOU FOR EQUIPMENT BUT DO NOT KNOW WHAT THEY ARE LOOKING FOR - NO DESCRIPTIONS / NO SERIAL NUMBERS.

The billing supervisor told me they were sending EMPTY THREATS to collect the equipment in hopes you return it. That is HARASSMENT.

They also included state taxes and federal fees on the equipment bill for cable services that were disconnected 3 months ago. THAT IS FRAUD!

They asked for a tracking number as proof I returned a set top box, but they generated the shipping - they have the tracking number. I was told that was a whole different company.

It's time for a lawsuit.

 – About 5 months ago.

This is going to be a long one, because my experience with Frontier has been THAT bad. A while back they bought Verizon and became my ISP be default, and I figured that they couldn't be any worse....

This is going to be a long one, because my experience with Frontier has been THAT bad. A while back they bought Verizon and became my ISP be default, and I figured that they couldn't be any worse. I was SOOOOO wrong.

There was a two-week escapade about 6 months ago, in which my old Verizon modem stopped working on their network. I called and complained a couple days later, and the technician they were supposed to send over didn't arrive on the day she was supposed to. A replacement model was supposed to arrive in the mail the day before as well, but it arrived two days late, and still no technician. I called and complained again, and they rescheduled a technician for about 3 days later. ANOTHER modem was mailed to me the day before, and it was identical to the one I received at the beginning of that week - and when the technician finally arrived (days later, and late), he was astonished to find that Frontier had sent me the WRONG MODEM; this model was being phased-out, and wouldn't work on their network any better than my Verizon modem did! I called and complained, and two days later they sent me a replacement modem, this time a current model. The technician arrived the next day (on time, for once), hooked it up, re-connected me to the internet, and everything was hunky-dory...

...until about two weeks ago. This time my internet connection began flickering on and off, and most of the time when it worked smoothly, my connection speeds were slower than back when I used a dial-up connection. On my old 386 Compatible. In the *1990s*.

I called them after a couple of days (I gave them the benefit of the doubt, and time to fix what I assumed was a network glitch, which in hindsight I shouldn't have done) the operator/network technician/whatever they call them walked me through the usual connection testing BS, which is about as useful as self-diagnosing yourself for Thetans using an E-Reader. They told me they'd send a technician over the next day, and said the earliest they could schedule one for was 8PM - which is a weirdly late hour, but being sort of a night owl, I wasn't going to complain. The technician arrived at 10AM, catching me completely off-guard. It turns out that the technician didn't screw up, the operator did - their people don't make house calls after 5PM, so he never would have shown-up at the time the clueless operator scheduled him to! To his credit, he did find that my connection was set at a higher speed than the LAN could handle, replaced a problematic phone line, and examined the hell out of all of my hardware and software, finding no other problems. The junction box and phone lines were found to work normally as well. My internet connection was back up to speed, and everything seemed fine...

...but about a week ago, the same problems returned. A few days ago, my connection speed suddenly plummeted from about 5Mb/sec to 5Kb/sec, all in the space of a few seconds, at almost exactly 4:45PM - it was like someone flipped a switch, and my connection speed dropped TWENTY-FOLD. It remained that slow for at least TWELVE HOURS, during which I struggled to watch videos, download files, and even open webpages. It was never this bad on my 386 and it's dial-up connection, even in the early 2000s when it urgently needed to be replaced - and here I'm paying Frontier for a reliable high-speed DSL connection that they refuse to provide!

When I called Frontier and complained, they ran me through the same BS "connection measuring" ritual, found no problems on their end (and how could their service possibly be faulted?), and told me that the problem was just "too many people trying to connect to the internet". Yeah, classy move Frontier, blame your failures on your other customers to try to turn them against each other. Now my internet connection is slow when I have it, but constantly intermittent, so I usually don't. I'm not even sure I'll be able to post this message when I finish writing it.

Bear in mind that I don't live way out in a remote rural area, where a fast internet connection is hard to achieve. I'm in Claremont, California, which is wedged right between Los Angeles and San Bernardino counties, in the famous Inland Valley. Our telecommunications infrastructure is some of the most powerful in the world, to say nothing of the country, and most of my fellow Claremonters have been using the internet frequently for nearly 20 years without this problem surfacing. The only POSSIBLE reasons I could be having such a poor connection is if Frontier is either mismanaging their ex-Verizon software, or their tinkering with the local infrastructure has unwittingly damaged it.

I'm getting tired of Frontier's BS, and if they don't deliver the service they're CONTRACTUALLY OBLIGATED to provide for the money I'm spending on it, I'll vote with my feet.

 – About 5 months ago.

For f%@ks sake, my life's pretty much been a nice, warm, shit sandwich but after reading some of these comments I don't know WTF to think about humanity anymore!!!!

I'm from...

For f%@ks sake, my life's pretty much been a nice, warm, shit sandwich but after reading some of these comments I don't know WTF to think about humanity anymore!!!!

I'm from the 909 I.E. CA. Not Canada!!! ⌐⌐

OH shit I almost forgot,
"Frontier..."f%@k everything about you!!!"
Verizon..."f%@k you for leaving this pile of foul smelling shit called Frontier at our feet!
This is NOT the way you treat your valued customers, this is how you treat people you dislike greatly!!!


 – About 5 months ago.

I wish I could still get my internet through dial up (where your phone makes that hideous noise) or those free AOL dics, because then my internet would be hell of a lot faster then Frontiers!!! The...

I wish I could still get my internet through dial up (where your phone makes that hideous noise) or those free AOL dics, because then my internet would be hell of a lot faster then Frontiers!!! The worst part is It's the only internet provider in my area. If I keep getting rude, condescending C.S. reps or lame letters that say " yeah, yeah we hear your complaint!" I might just have a rental coming up for cheap!

 – About 5 months ago.

I have lived in Florida for three years..this company BITES!! I think i have had them out here a total of 10 times if not more. Internet goes down more than it is up, phone service as well..I think...

I have lived in Florida for three years..this company BITES!! I think i have had them out here a total of 10 times if not more. Internet goes down more than it is up, phone service as well..I think i have heard all of the excuses from customer service. I sit here today and as usual all the internet does is buffer. What exactly am i paying for? High demand area bull crap!

 – About 5 months ago.

Moved from one apartment to another in the same complex. The entire complex is wired for fios. We set an appointment for the day we moved to have a technician come out and activate our ONT box at the...

Moved from one apartment to another in the same complex. The entire complex is wired for fios. We set an appointment for the day we moved to have a technician come out and activate our ONT box at the new apartment. No one showed up. We then called and got told our appointment was cancelled. They refused to remote activate the box. Talked to multiple supervisors (Daryn and Claudia). Were told it would be another week before they could send someone out to scan the ONT boxes barcode to activate the service.
To make matters worse my girlfriend works for the development company who made the apartments and they have in several instances remote activated ONT boxes in the past.
This is clearly unacceptable. To top it off frontier charged my business line double in December. After speaking with them several times and waiting nearly a week I have yet to receive a refund for the 2nd invalid charge.

 – About 5 months ago.

-Sykes
-Chavies,Ky
-40% of your calls are routed to that call center
- Your welcome Idiots...

-Sykes
-Chavies,Ky
-40% of your calls are routed to that call center
- Your welcome Idiots

 – About 6 months ago.

this company is the biggest hunk of shit. The wifi signal always in and out in and out cause a bunch of baboons made this shit. f%@k you frontier just f%@k you you fat piece of money hungry shit ...

this company is the biggest hunk of shit. The wifi signal always in and out in and out cause a bunch of baboons made this shit. f%@k you frontier just f%@k you you fat piece of money hungry shit

 – About 6 months ago.

What a bunch of lying, incompetent morons. I hope the owners of this company die horrible deaths. ...

What a bunch of lying, incompetent morons. I hope the owners of this company die horrible deaths.

 – About 6 months ago.

To the guy making political rants, this is not the right site. This is the site to complain about Verizon's little brother....

To the guy making political rants, this is not the right site. This is the site to complain about Verizon's little brother.

 – About 6 months ago.

Assholes want to charge me to send me a paper bill, even though I can NOT access my bill on line. Figueres, FCC filing time again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

Assholes want to charge me to send me a paper bill, even though I can NOT access my bill on line. Figueres, FCC filing time again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 6 months ago.

As a former employee, i know EXACTLY what kind of company Frontier is!
They discriminate against older employees and will in FACT harass them until they quit!
They reward all those who...

As a former employee, i know EXACTLY what kind of company Frontier is!
They discriminate against older employees and will in FACT harass them until they quit!
They reward all those who lie, cheat , and steal and you don't dare mention you are a christian or you will be harassed until you quit!
They do in FACT charge customers for speeds they don't get and when questioned about it by an employee, AGAIN they will be harassed and discriminated against until they quit!
Frontier did in FACT accept hundreds of millions in grants meant to upgrade the MIDDLE MILE so that ALL internet providers could use the network yet they in FACT spent the money to improve THEIR bottom line by upgrading only END mile facilities that only helped THEIR customers which is in FACT a Federal CRIME!
They do in FACT deliberately sabotage CLEC circuits and POTs lines which is also a Federal CRIME!
They in FACT have had and continue to have prominent state politicians ON THEIR PAYROLL that influence and or directly make decisions impacting internet and phone service!
Yet ANOTHER Federal CRIME!
Their buildings and facilities are in direct violation of ADA and OSHA laws and if you bring it up you WILL be fired or AGAIN they will harass you until you quit!

 – About 6 months ago.

The FCC gives CAF funding to frontier to add internet to rural areas 1.5Mbps will be average no matter what u bouy Your tax dollars at work ? Either 0o8YVZwrite to the FCC or your attorney general or...

The FCC gives CAF funding to frontier to add internet to rural areas 1.5Mbps will be average no matter what u bouy Your tax dollars at work ? Either 0o8YVZwrite to the FCC or your attorney general or pick a day to drop all services internet direct and dish tv

 – About 6 months ago.

so what is it that you guys do around here...

so what is it that you guys do around here

 – About 6 months ago.

I'm Pickle Rick!...

I'm Pickle Rick!

 – About 6 months ago.

frontire makes me want to jam a dildo up my a ss...

frontire makes me want to jam a dildo up my a ss

 – About 6 months ago.

f%@k frontire...

f%@k frontire

 – About 6 months ago.

I am from Plymouth WI. I am adding my town and state because this site always changes it to a different location. Anyway I started using Frontier for the second time in my life Aug. 2016. Since...

I am from Plymouth WI. I am adding my town and state because this site always changes it to a different location. Anyway I started using Frontier for the second time in my life Aug. 2016. Since then all I deal with is Fraud and Extortion. Latest incident is my internet has not been working since the beginning of Nov. Today is 12/4/2017. There has been 3 - 4 help tickets given to me to get this problem corrected. In each instance each previous ticket was closed and I still do not have service. Both their on line chats and my phone calls to them indicate that they will call me when my service is back on. It never happens. When I contact them again why it does not work they say it was fixed on such a such date. Well........it never worked. But they have a policy that they keep charging if they show it on even though the customer does not have a clue they fixed it. The voice messages that the technician leaves on my phone versus the information I get from customer service or technical service never match what I am being told from the field technician. When I ask why the previous tickets were closed they always respond that it was an error. I went to the FCC. gave me a contact of Michelle Wexler. My emails to her are not being answered either. Frontier is the only option I have where I live. My neighbors 500 ft away have stellar service. I DO NOT UNDERSTAND.

 – About 6 months ago.

Why the hell isn't automatic billing a thing yet? My wifi has been out for 5 days because I can't get a competent employee that knows how to pay my bill, and I have coursework that needs to be...

Why the hell isn't automatic billing a thing yet? My wifi has been out for 5 days because I can't get a competent employee that knows how to pay my bill, and I have coursework that needs to be done online, I've looked into switching so many times, but frontier is literally the only internet provider where I live, help!

 – About 6 months ago.

I have always had paper billing forever!!!!!
These assholes are now telling EVERYONE THAT THEY ARE NOW BEING PUT ON PAPERLESS,!!!!! You can opt out, but there...

I have always had paper billing forever!!!!!
These assholes are now telling EVERYONE THAT THEY ARE NOW BEING PUT ON PAPERLESS,!!!!! You can opt out, but there MAY""""""""""""""""" be a monthly charge for that, and they don't say how much. FCC filing time once again. I am in Los Angeles County and NOT OTTAWA CANADA!!!!!! as Frontier states .IDIOTS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! File with the FCC IMMEDIATELY if you get charged for paper billing as there is NOTHING saying how much it will be!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 – About 6 months ago.

Verizon FIOS really f%@ked up selling to Frontier. these assholes are rude pompous little jerks. Bojycott this company. Called and asked about getting service. Guy asks my name and address. takes...

Verizon FIOS really f%@ked up selling to Frontier. these assholes are rude pompous little jerks. Bojycott this company. Called and asked about getting service. Guy asks my name and address. takes a pause and says oh you have AT&T. I say yeah I want to switch to fios since I used to have Verizon FIOS in another city. Idiot says oh you can not have isp's. WTF? And gives me some legalese from some obscure law. then asks me why I want internet access ?and for what purpose? WTF? So what I came away with is this- Frontier will never get a cent from me the rest of my life. Way to go Verizon - not!!

 – About 6 months ago.

Good day,

Are you interested in a loan? long or short term, and you were denied a loan from the bank? Need a personal loan? Business Loan? unsecured loan? quick and easy loan?or any other...

Good day,

Are you interested in a loan? long or short term, and you were denied a loan from the bank? Need a personal loan? Business Loan? unsecured loan? quick and easy loan?or any other form of loan you need. Your loan will be granted to you between 48 to 72 hours contact me via my e-mail address: angel.loan.investment@gmail.com

Regards
Steven Goodman

 – About 6 months ago.

We were charged $4.40 per minute for an international call. When we called Frontier they took forever to pick up and finally an agent told us he could do nothing. I asked him where the rates are...

We were charged $4.40 per minute for an international call. When we called Frontier they took forever to pick up and finally an agent told us he could do nothing. I asked him where the rates are posted on the Internet and he could not direct me there. I was promised a call from his supervisor who never called back. No wonder the company has become such a dinosuar.

 – About 6 months ago.

On hold for an hour just to ask questions about phone service. Still 4 ahead of me in queue. Agents are terrible. All we get are robo calls and have no easy way to block them. Why are we still paying...

On hold for an hour just to ask questions about phone service. Still 4 ahead of me in queue. Agents are terrible. All we get are robo calls and have no easy way to block them. Why are we still paying $100 a month to them? cancelling Frontier CT today!

 – About 6 months ago.

Once again Frontier lied to me and provided horrible support.Every time I call them they promise to help me and always screw up my billing and services.
They are poor untrained customer service...

Once again Frontier lied to me and provided horrible support.Every time I call them they promise to help me and always screw up my billing and services.
They are poor untrained customer service and technical support. I really feel sorry for anyone working for the Godforsaken company. A year ago I complained about a 200% increase in my monthly billing, and after a month of FCC, media and Corporate complaints I finally got it somewhat resolved. I locked into a 2-year contract to keep the price the same monthly.
Well this month 11 months into my 2-year contract they decided to increase my bill $25 a month without notice, and next month addition $25 a month increase. Very nice of them. Low and behold, after numerous calls and complaints I found out that was a $50 customer loyalty discount for the 1st year only, which they didn't tell me about. What about being locked into a 2-year contract with the same price??
Once again they lied. Well, here we go again, complaints up the ladder to the Corporate, Media, FCC.
I'm in for a month fight with the contract again.Unfortunately I'd love to leave Frontier, but I don't have any reasonable cable service in my area, and NOT going to go with satellite service, so I'm pretty much stuck with them.

 – About 6 months ago.

Billing issues , appointment delays and issues ... damage .. no call backs .. etc why oh why did verizon sell..
They are worse then Sprint and ATT combined

...

Billing issues , appointment delays and issues ... damage .. no call backs .. etc why oh why did verizon sell..
They are worse then Sprint and ATT combined

 – About 6 months ago.

Frontier gave me the run-around for several days after reporting that my internet did not work; said they created a job ticket and had to wait my turn (10 days) for a technician to get to my work...

Frontier gave me the run-around for several days after reporting that my internet did not work; said they created a job ticket and had to wait my turn (10 days) for a technician to get to my work order, as they "address the tickets in the order they are received". As it turned out, the reason my internet did not work was, they did an upgrade on a trunk line approx a mile from my house, and the "upgrade" in turn required that my modem be re-configured. Seems that they should have known that the "upgrade" would cause service interruptions; should have planned to re-configure the modems as part of the upgrade, so that my internet would be working the same day, instead of having to wait 10 days. Also, they said that with the "upgrade", my internet should be about 3X - 4X faster - NOT.

 – About 6 months ago.

Yes, I found this site to vent....Every day internet has been going out. It's never always 100% a full week straight etc!
Hello Frontier give your customers a great internet service already!...

Yes, I found this site to vent....Every day internet has been going out. It's never always 100% a full week straight etc!
Hello Frontier give your customers a great internet service already!

 – About 6 months ago.

In 20 years of service with a cable company I’ve never experienced such terrible service. Every month my bill goes up without notification or reason. Customer service support is terrible and...

In 20 years of service with a cable company I’ve never experienced such terrible service. Every month my bill goes up without notification or reason. Customer service support is terrible and disconnected from the customer. After I told them I couldn’t afford to pay double for my service, they said they would reduce th went up
again and they mailed me a box to return the modem with no instructions. A word of advice, stay away from this company, it’s too competitive of a market to settle with a garbage company like frontier!

 – About 6 months ago.

Frontier lowered its guidance yet again. Third instance in a matter of nine months.

Its adjusted EBITDA figure seems to have stabilized and the new accounting method for the metric...

Frontier lowered its guidance yet again. Third instance in a matter of nine months.

Its adjusted EBITDA figure seems to have stabilized and the new accounting method for the metric isn't necessarily boosting its value artificially.

The recent drop in its stock prices may not have been an overreaction to its Q4 guidance.

It seems like the downtrend in Frontier Communications (NASDAQ: FTR) stock is far from over. The company posted its Q3 results last week. Its EPS of ($0.94) for the period beat the street’s estimates and its revenues of $2.25 billion were largely in-line with the analyst consensus, yet its stock has collapsed by over 30% since then owing to a weak guidance. Should you seize this opportunity and buy into Frontier Communications? Maybe not. Even though its shares have been creating new lows amidst an environment of extreme bearishness, I don’t think this is the right time to initiate a long-side contrarian position in the company. Let’s take a closer look.



Pricing Issue?

Let me start by saying that Frontier posted an overall customer churn of 2.08% for the quarter, which turned out to be quite close to my own forecast of 2.06% for the period - derived in my last article on the company. But it’s not the only metric that determines the revenue and profitability figures of a telecom company. In spite of a healthy churn rate improvement, Frontier ended up with a yet another EBITDA guidance miss.

It ended the quarter with a $914 million adjusted EBITDA which is far from its goal of $950 million target ($3.8 billion run-rate objective). The bigger issue is Frontier lowered its EBITDA and free cash flow guidance again. In fact, this happens to be the third instance within a span of nine months, when Frontier management lowered its guidance for upcoming quarters. Missing the Street’s estimates is one thing, but missing the forecasts set by the management itself, time and again, indicates that something is seriously wrong at Frontier HQ.

Mid-point EBITDA guidance for Q4 lowered to $920 million, from $950 million. Alarm bells also went off when its management noted that the free cash flow target for the year is between $730 million and $750 million. The mid-point of this guidance is $110 million lower than its prior FCF guidance mid-point of $850 million announced merely a quarter ago.

It’s worth noting that when management reaffirmed its $3.8 billion EBITDA run-rate objective ($950 million/quarter) during its Q2 earnings call, we were already a month into its third quarter. With a month’s worth of Q3-related data points, its management must have had insight about how its third quarter was actually progressing. So, what suddenly changed over the course of the next two months that led to the company lowering its guidance again?

You’d think that if someone is repeatedly making mistakes in their projections, they’d eventually fix their model to set realistic forecasts from the next time onwards. But that doesn’t seem to be case with Frontier’s management. Maybe it should try to under promise and over deliver?

The repeated instances of guidance being missed could be because:

Management is clueless about its own forecasts, and/or
Management intentionally mislead investors to temporarily prevent its shares from crashing, and/or
Customers now have more options to choose from which is preventing gross adds for Frontier, and/or
Frontier’s ARPUs are too high for its markets and customers don’t want to pay exorbitant prices, and/or
Management overestimating the impact of cost saving initiatives, and/or
Cost saving initiatives taking longer than expected? and/or
Something that I missed?
It could be any of the aforementioned cases. I don’t want to speculate on the second bullet as class-action lawsuits against Frontier, for misleading investors, already are piling up. But the fourth bullet also could be a dominant factor behind Frontier’s failure to deliver on promised EBITDA figures. Owing the company’s reputation of poor service quality, customers may not be willing to pay at par prices for Frontier. After all, its CTF ARPU of $107.33 is largely in-line with Charter's (NASDAQ:CHTR) $110.12 and CenturyLink's (NYSE:CTL) (broadband) $112.64.

(Source: ARPU, Company Slides)

Also, do note that Frontier’s overall ARPU has more or less remained range-bound over the past four quarters. After its non-paying or partially paying customers were kicked out of the network during Q1, I was expecting a noticeable uptick in its overall ARPU figure. But that clearly hasn’t happened. This leads me to suggest that customers across various markets are probably not willing to pay Frontier’s asking price in full. Maybe there’s very little value proposition? Or maybe the customers who joined Frontier's network during its promotional campaigning are now abandoning its network in favor of the next promotional campaign from another rival?

Whatever the case may be, I believe Frontier needs to engage in deep discounting to boost to its gross subscriber adds. It would have to also drastically improve on service quality to ensure users don’t leave its network in favor of cheaper alternatives from its competitor. It’s a lofty task but it’s not entirely impossible. Focusing on cost-saving measures and trying to manage financial resources efficiently is a good practice, but its management needs to also rigorously work toward getting new subscribers. Merely giving out guidance figures and fancy marketing slides won’t bring in any business.

Reconciling the Numbers

I really don’t understand why management had to change the accounting of its adjusted EBITDA metric. It’s a non-GAAP figure and the company hasn’t provided us with any supplementary information that would provide us with back calculations for its past quarters, so we could compare its current financial performance with historic levels. Investors’ confidence in the management already is running low and a few commenters believe that this is an attempt to distort facts. It’s a trivial change that could have been avoided or implemented better.

To gain clarity, I manually removed the pension/OPEB contribution and stock-based compensation (this item was removed only from Q3) from its past quarterly results to normalize its financials. The chart has been attached below for your reference. Contrary to the belief of a few commenters, it seems like Frontier’s net adjusted EBITDA actually stabilized. It wasn’t merely a way to artificially boost its EBITDA figure.



(Source: Author's Own Calculations)

The company is guiding the Q4 adjusted EBITDA to be between $910 million and $930 million.

Since its Q4 adjusted EBITDA is guided to be around its Q3 figure ($914 million reported), one could argue that Frontier should comfortably meet its guidance. But one also can counter argue that the company has been repeatedly missing its quarterly guidance in the past so, statistically speaking, it’s more likely that it would miss the target again. Only time will tell what the actual number will be, and if Frontier can actually meets its forecast.

Uncertainties

A few readers couldn’t come to terms with the fact that a mere guidance/revenue miss could cause its share prices to plunge by 30%-plus, so I wanted to touch base on this aspect as well.

Management of the telecom company has time and again floated the $3.8 billion EBITDA figure. At the end of Q3 FY16, it was guiding an adjusted EBITDA of $4 billion for FY17 which was later revised to $3.8 billion for the year, then revised to a $3.8 billion run-rate ($950 million per quarter goal) and it's now $920 million for Q4. With each passing quarter, its management notes that the turnaround is taking longer than expected.

I’m not saying that Frontier can never achieve its $3.8 billion EBITDA run-rate objective. But there has to be some sort of timeliness to achieving this goal. A delay by a couple of quarters is perhaps still bearable by the company and its shareholders. But if Frontier is achieving its target of $3.8 billion run-rate by, let’s say, Q1 of fiscal year 2019, then I suspect it would be quite damaging.

See, Frontier isn’t a regular telecom company. It’s carrying over $18 billion in debt, shelling out $1 billion-plus in annual interest expenses and is choosing to retain its dividend payouts rather than paying down its gigantic liabilities. If it’s achieving its EBITDA target around 4-5 quarters late, then it may not have sufficient cash cushioning required to furnish its debt maturities.



(Source: Frontier Communications)

If Frontier is unable to manage its debt, it would be forced to:

Raise more secure debt to pay off its upcoming maturities, and/or
Use its undrawn credit revolver, and/or
Sell assets to fulfill liabilities, and/or
Do a sale and leaseback transaction (which is also selling of assets) to free up cash, and/or
Completely eliminate its dividend payouts (which I think should happen soon), and/or
Something else that I may have missed
So, the recent drop in stock price wasn’t just because Frontier posted a quarter’s worth of dismal guidance. Rather, I believe that it had a lot to do with the heightened risk of Frontier losing its financial flexibility as time progresses.

Also, it’s worth noting Frontier slashed its dividend payouts earlier in May. Back then, its management was justifying the sustainability of its payouts by using an adjusted EBITDA of $3.8 billion for FY17 in its calculations. But if the company is taking longer than expected to reach its goal, then it may be forced to slash or eliminate its dividend payouts to keep up with its expenses. So that’s another risk factor worth considering.

I personally believe that Frontier should take a poison pill and report all the bad news in one single quarter, so its shareholders aren’t slowly suffocated over an elongated period of time. For instance, it could completely eliminate its dividends to furnish debt maturities, write-off unnecessary assets, clearly express that its turnaround is taking longer than expected and maybe even announce any other negative news that it may have in store. Its stock would collapse another 50% or more, but with most of the bad news out of the way, the investing community would be able to focus on its growth aspects rather than having to worry about the rise in short interest every fortnight.

Investor takeaway

Until we see the company meeting its forecasts and raising its guidance, I’d recommend investors to refrain from initiating any new long-side positions in the company. Frontier appears to be in a downward spiral as of now and there is very little evidence to suggest if a turnaround is actually taking place or not. Management needs to under promise and over deliver, and meet its forecasts to gain some credibility among the investment community. Until then, I suspect Frontier will remain a speculative investment option with a high degree of risk.

And FTR is building a (cough, cough) connected city project in S.E. Central Florida and it wil lose it's shirt on this one and the contining bull being put for by the delveloper and FTR!

 – About 6 months ago.

Useless I don’t know why I f%@king pay for internet when I don’t get any it never f%@king works right ...

Useless I don’t know why I f%@king pay for internet when I don’t get any it never f%@king works right

 – About 6 months ago.

How is this company still in business or how have they not been sued? Between my bill always being wrong, giving 8 your windows for service, not showing up for service, and never ever knowledgeable on...

How is this company still in business or how have they not been sued? Between my bill always being wrong, giving 8 your windows for service, not showing up for service, and never ever knowledgeable on what is going. This doesn’t seem legal the things they do to people. Oh and gift card incentives that you never receive, doesn’t seem like a company can get away with this! Can anything be done? Enough is enough!

 – About 6 months ago.

Have been with Frontier here in the Blue Ridge Mountains of NC since Verizon sold off the area to them. In this day and age this company falls way behind the standards of many third world countries....

Have been with Frontier here in the Blue Ridge Mountains of NC since Verizon sold off the area to them. In this day and age this company falls way behind the standards of many third world countries. They can not seem to get faster than 1.5mbs download and the upload is so slow it is sometime impossible to connect to internet devices when away from home. There is no chance of a change so long as they have the monopoly of areas. May one day the fat cats on the hill in DC will pull the plug and make companies like Frontier, provide better services to all areas of the USA.

 – About 6 months ago.


Nov. 2017
SARASOTA, FL
Previous Fios & Internet service from Verizon was quite suitable, then suddenly they sold it to Frontier. That is when the fight began.

I...


Nov. 2017
SARASOTA, FL
Previous Fios & Internet service from Verizon was quite suitable, then suddenly they sold it to Frontier. That is when the fight began.

I have been in large business for many years and it is hard to belive a company that was handed an ongoing profitable and successful business can be RUN into the ground so quickly. Frontier could not locate my account but were able to raise the price 25%. Fios service went down every few weeks and then would take a week or more for a service tech visit to restore service. Cables were left laying above the ground and service continued to go down every few weeks. I worked with a supervisor, who was helpful and they gave me a credit for non-performing service but that is not what I wanted. I wanted to watch my TV and use the internet. After trying to work with them for over almost 2 years the service continued to go down monthly. They gave me another credit, but that is not what I wanted. I have now swithched to Direct TV through Costco. This is something I now realize I should have done 2 years ago. Working with AT&T on the initial install was a little difficult but now the service has been installed, the picture is much better than the Fios fiber and the remote is easier to use. It is early in my 2 year agreement, but So far, So good.

VERY HAPPY TO BE RID OF FRONTIER poor service and customer BS.

 – About 6 months ago.

FYI.... Last post about Frontier sucks did not come from Canada. It came from Southern California USA. ...

FYI.... Last post about Frontier sucks did not come from Canada. It came from Southern California USA.

 – About 6 months ago.

YEP. It sucks. As a former customer of Comcast and Time Warner-Spectrum, here is my advice. Comcast was the best, hands down. They had the voice activated remote control, and their TV and internet...

YEP. It sucks. As a former customer of Comcast and Time Warner-Spectrum, here is my advice. Comcast was the best, hands down. They had the voice activated remote control, and their TV and internet was mostly reliable. A few problems now and then.... but their customer service was pretty good. I moved out of state and since Comcast was not available, I chose Time Warner Spectrum on the advice of my daughter who had Frontier. Time Warner was okay too, though not as good as Comcast. I moved again and my only cable choice was Frontier. I spend half my day cursing like a sailor and will probably die of a stroke. They sold me such a great bill of goods when I called them....and then my first bill was almost $40 higher than promised and my 150 mbps internet was suddenly only 100 - supposedly. I have never had so much trouble with internet since the days of dial-up AOL. It is slower than molasses in January. (Yes, I'm OLD. I don't have much time left and don't care to waste it waiting to get onto my favorite websites or change the channels on my TV!) The upside is that they have NO contract....and you can bet your sweet bippy I'm going to check out satellite after the holidays. I'm not crazy about the two year commitments, but their prices and options seem much better, and many I know with satellite are happy with their service. MAYBE I will actually LIVE for 2 more years without the stress of screaming at my TV and internet. Besides, who needs a freakin' home phone these days? Not me.... but apparently it is mandatory with most cable bundle plans.

 – About 6 months ago.

Called customer support today. Went over the basics at the start. Then was put on hold for and hour and a half until they hung up on us....

Called customer support today. Went over the basics at the start. Then was put on hold for and hour and a half until they hung up on us.

 – About 6 months ago.

EVERY SINGLE DAY I LOSE INTERNET AT LEAST ONCE. Today in the last hour it has dropped me 3 times right in the middle of a video game. ...

EVERY SINGLE DAY I LOSE INTERNET AT LEAST ONCE. Today in the last hour it has dropped me 3 times right in the middle of a video game.

 – About 6 months ago.

When you try busting a nut while watching porn and the frontier wifi shuts off.. worst masturbation ever.....

When you try busting a nut while watching porn and the frontier wifi shuts off.. worst masturbation ever..

 – About 6 months ago.

I am at a lost for words. I can't wrap my head around on how unprofessional and unreliable this company is. I would have to write a book to explain all the problems I have had with Frontier. I...

I am at a lost for words. I can't wrap my head around on how unprofessional and unreliable this company is. I would have to write a book to explain all the problems I have had with Frontier. I live in a very rural area and this is my only choice. I am at the point of where I either am gonna cry or just start ripping my hair out dealing with these people. I don't do either, I just sit and laugh because I just can't believe that this is happening with a large company lol. I pay $88.50 a month for broadband max, when I do a speed test my results are 1.25 or less lol. It is so slow I can't even connect to half the websites that I want to connect to. Most times the internet is down, the rest of the times, I have to unplug and plug back in the modem 3 times a day and then within an hour or two I get dropped again. every time I call tech support I get a different story on what the problem is, from my modem, my extender, my computer, but what is amazing is that all of these items work great when I use my Verizon hotspot on my cell phone. I don't know where they hire the tech support staff or customer support staff but I think they better clean house and hire real techs or do a whole lot of retraining. How does this company stay in business and how are they not being sued by every customer that they have lol? I am almost ready to go back to the 1980's and get dial up lol. I would love to see all their frustrated customs start a petition to have frontier shut down or get their ACT together!

 – About 6 months ago.

Got forced into frontier because of Verizon. It has been a very shitty experience. Them charging us for things we never received and not giving us our money back for it. Also the WiFi is complete...

Got forced into frontier because of Verizon. It has been a very shitty experience. Them charging us for things we never received and not giving us our money back for it. Also the WiFi is complete garbage, my phone will work faster off of data, so what's the point in having it. And the internet has consistently gone out every night at 4am for over 3 months. Why am I paying for something that doesn't even work for about an hour every day?

 – About 6 months ago.

Fort Wayne, IN
I have been having problems with my DSL for over 3 weeks now. EVERY week, and more so on weekends, I experience buffering problems or complete outage. I was told it was because...

Fort Wayne, IN
I have been having problems with my DSL for over 3 weeks now. EVERY week, and more so on weekends, I experience buffering problems or complete outage. I was told it was because they were laying FIOS lines in my region....seriously considering switching to Comcast.

 – About 6 months ago.

I hate Frontier. They are my only choice in rural St. Paul, OR or I would have left years ago. Their service is spotty and inconsistent, they only offer low bandwidth speeds and those regularly crap...

I hate Frontier. They are my only choice in rural St. Paul, OR or I would have left years ago. Their service is spotty and inconsistent, they only offer low bandwidth speeds and those regularly crap out. Streaming video is frustrating in the least and impossible at regular intervals. I used to call to complain, they would set up an appointment for a tech to come out. The tech finally started cancelling the appointments because the issue is not out here, but at the home office. So customer service doesn't even know what the techs on the ground know. I have to reset my router at least 5 times a day and am often stopped from working due to the poor service. Thank you for letting me vent. I am sorry so many people have issues, but feel better knowing it's not just me.

 – About 6 months ago.

Been on line with customer service for over three hours. Issues still not resolved. Spectrum is looking better and better by the second. This is the Tampa region.. btw....

Been on line with customer service for over three hours. Issues still not resolved. Spectrum is looking better and better by the second. This is the Tampa region.. btw.

 – About 6 months ago.

The American people need to be protected from Frontier Communications. In all of my 5+ decades, I have NEVER dealt with such a dishonest, unethical and unprofessional corporation. In my area, they...

The American people need to be protected from Frontier Communications. In all of my 5+ decades, I have NEVER dealt with such a dishonest, unethical and unprofessional corporation. In my area, they have the monopoly and they use it to their advantage. I NEVER use the word "hate" but I ABSOLUTELY HATE THIS COMPANY AND I HATE EVER HAVING TO CALL THEM ...but my issues go back over a year and are still unresolved because no one seems to know what they're talking about.

 – About 6 months ago.

Technical Repair service a joke. ONT is working, however battery alarm beeping. Battery is 1o months old according to battery date sticker. Told rep who has worked for them for 3 months and is in...

Technical Repair service a joke. ONT is working, however battery alarm beeping. Battery is 1o months old according to battery date sticker. Told rep who has worked for them for 3 months and is in Texas. Advised her a warranty issue and tells me she can't help me at all. Says I must call customer service on Monday and they will bill me $79.00 service call and 39.00 for battery right! She stated only they can dispatch a technician and she can't. This is ridiculous. Repair cannot access customer account to see what age unit and battery is. Gave her serial numbers of everything, said she couldn't help at all. Ebay sells exact battery between 17.00 and 32.00 and free shipping.
I opened battery box and removed it and cleaned terminals and plugged back in and pushed alarm reset. Light went out and beep stopped. Something caused problem and doesn't seem to be battery. After being a Telco employee for 35+ years, it is so sad to del with people that have no idea what they are doing at all. ALL equipment was changed early last year including service drop, ONT, wiring etc. Amazing repair cannot access a customers equipment list and actually do something. I am in Lakewood, California. NOT OTTAWA Canada where my IP address is registered.I Just filed another FCC complaint. Frontier will NOT CALL, but will want me to call them. Figueres.

 – About 6 months ago.

Frontier should be forced out of business. Their internet service is a joke. Seldom works and always super slow. Customer service is worthless. They have money to give stupid stuff away like...

Frontier should be forced out of business. Their internet service is a joke. Seldom works and always super slow. Customer service is worthless. They have money to give stupid stuff away like basketball tickets but no money to put in their lousy network. Garbage company!

 – About 6 months ago.

Frontier has been down for the past 2 months and I have been using my phone data. Luckily I have 4G LTE in my area...

Frontier has been down for the past 2 months and I have been using my phone data. Luckily I have 4G LTE in my area

 – About 6 months ago.

So my internet has been down for the past week since the state wide outage that occurred on Saturday. We have called in 3 times to customer service; the first 2 times were great and it felt like we...

So my internet has been down for the past week since the state wide outage that occurred on Saturday. We have called in 3 times to customer service; the first 2 times were great and it felt like we were making progress.
The first call we went through the 30 minute trouble shooting process just for the guy to tell us it was a state wide outage. The next day the nearest town to us gets their internet back but we don't, so we call again. They said the would send a truck out on Tuesday to fix the problem. On Tuesday the truck never comes. Call them on Wednesday to ask what happened and when can they send someone out to help. There reply was that they had more important matters to send their van to on Tuesday. So logically I ask them, "well when can you send someone out?" There response was disgusting. " I'll be honest with you here, our prioritys as a business does not involve restoring your internet connection anytime soon. You are an un-important matter to us as of right now. I can't tell you when we will send out someone to help you either."
They are the only provider in my area so I can't switch. But a company that does not value every customer they have shouldn't have any customers at all.

 – About 6 months ago.

Ohio problem. Coming wherever Frontier exists. If you cancel. make sure you get the rep's name and location. Documentation is everything with this P{OS company.

Was charged a $9.99...

Ohio problem. Coming wherever Frontier exists. If you cancel. make sure you get the rep's name and location. Documentation is everything with this P{OS company.

Was charged a $9.99 Broadband Processing Fee when service canceled - a disconnect fee. Contract started in 1993 had no such fee, it was added in 2012. Asked for proof of Notice to Change in Terms provided back then and they cannot provide. Will see what response I get by the Office of the President; however I believe the Ohio Attorney General would interested to know they are charging this fee to everyone leaving in droves. I smell a Class Action lawsuit for Unfair and Deceptive Trade Practices.

 – About 6 months ago.

Actually tried to renew with this POS company thinking the pain of switching may be worse as long as I could survive one more interaction with support/ordering folks.
I WAS WRONG..lol
4...

Actually tried to renew with this POS company thinking the pain of switching may be worse as long as I could survive one more interaction with support/ordering folks.
I WAS WRONG..lol
4 calls
First one was confused as I have 3 land lines. Had to research and would e mail me the details and follow up. Nothing...
Second one...same thing without the empty follow up promise.
Third one...got a price but couldn't tell me that would happen with my other 2 lines (price increase, turned off, ...no one knows).
Fourth...was getting somewhere until they also could not address a package with more than one phone line. COLD transfer to retention who could handle. After starting over with her, this very abrupt lady with an attitude asked me why I was calling as I had 30 days left on my agreement. I read her the letter stating that I should call now and she expressed how she hated those marketing letters and she could do nothing until my agreement expired.

You literally cannot do business with them even if you wanted to..lol.
No wonder the stock is a dumpster fire.

 – About 6 months ago.

As always, it is raining here in Fort Wayne, Indiana and my telephone does not work. I have talked with the service men, and they know the problem and where it is. Very LOUD dial tone noise on phone...

As always, it is raining here in Fort Wayne, Indiana and my telephone does not work. I have talked with the service men, and they know the problem and where it is. Very LOUD dial tone noise on phone ...can't use. Want Frontier to fix the problem, not just temp Band-Aid to get by. .Have to use this internet website cuz my DAMN Frontier phone does Not Work

 – About 6 months ago.

Frontier is the only internet service available in my area . Frontier sold me 5mps service plan . Which is fairly spendy compared to other internet service provider plans . My complaint is if I’m...

Frontier is the only internet service available in my area . Frontier sold me 5mps service plan . Which is fairly spendy compared to other internet service provider plans . My complaint is if I’m paying for 5 Mbps why am I only getting a spotty 0.1 mbps to 1.1 mbps can’t hardly stream Netflix and there’s no possible way to watch stream Hulu. Downloading anything is a chore and I usually just have to do it through my mobile plan . Thanks frontier for the poor Inconsistent internet. Can’t wait to pay for another month of the amazing service you provide . 👎🏻

 – About 6 months ago.

Plymouth WI. FRONTIER IS by far the worst entity I have ever dealt with. Fraud and extortion is a good choice of words to sum up their business. I have no other choices. I have filed complaints...

Plymouth WI. FRONTIER IS by far the worst entity I have ever dealt with. Fraud and extortion is a good choice of words to sum up their business. I have no other choices. I have filed complaints with the FCC, BBB and Fox Six. I would love to file a lawsuit. How can we get this in the works?

 – About 6 months ago.

Frontier sucks balls... Enough said...

Frontier sucks balls... Enough said

 – About 6 months ago.

Understand the poor service of Frontier. Anyone know in which parts of Florida they might offer FIOS? I can only find Tampa or Sarasota from online searches.

...

Understand the poor service of Frontier. Anyone know in which parts of Florida they might offer FIOS? I can only find Tampa or Sarasota from online searches.

 – About 6 months ago.

FTR stock plunging to new lows. Can't hold a circuit to save their lives. Customer service, you are kidding me. Their CTF for 10 Bil is a joke, the payout per quarter is about to be cut to save...

FTR stock plunging to new lows. Can't hold a circuit to save their lives. Customer service, you are kidding me. Their CTF for 10 Bil is a joke, the payout per quarter is about to be cut to save their own skin and is about to be cut and they think all is well in CT? Class action lawsuits are forming up, just where I don't know. But I do one thing; it IS going to happen. Wait until the shareholders who approved the reverse stock spit see their returns go bye-bye and it just keeps on falling. You can't continue to pay 34.67 % and hope to survive. As a result, past and current Frontier management have overseen a destruction of shareholder value that has been kind of breathtaking in its destructiveness - and it is not over yet. From a split-adjusted high of $125 in February 2015, the stock price closed on 10 November 2017 at $6.77. Frontier can only point to mismanagement of an acquisition as an excuse. Let me start by saying that Frontier posted an overall customer churn of 2.08% for the quarter.

It ended the quarter with a $914 million adjusted EBITDA which is far from its goal of $950 million target ($3.8 billion run-rate objective). The bigger issue is Frontier lowered its EBITDA and free cash flow guidance again. In fact, this happens to be the third instance within a span of nine months, when Frontier management lowered its guidance for upcoming quarters. Missing the Street’s estimates is one thing, but missing the forecasts set by the management itself, time and again, indicates that something is seriously wrong at Frontier HQ.

 – About 6 months ago.

Frontier is absolutely horrible we are stuck between a rock and a hard place because this company is the only one to service our area it is like a monopoly with them shit service and they know that...

Frontier is absolutely horrible we are stuck between a rock and a hard place because this company is the only one to service our area it is like a monopoly with them shit service and they know that and know you can't do nothing about it my router constantly shutting off by itself and as for service it took WEEKS to get installed because they said they couldn't find my house when I watched them drive right on by sucks for people that can't get nothing else we are just handing money over to these crooks and not getting the service that we should

 – About 6 months ago.

I too, have several issues with Frontier. Right now they are telling me that I have bundle plan that includes the State of Florida. I questioned a $1.20 long distance charge for a 754 area code. ...

I too, have several issues with Frontier. Right now they are telling me that I have bundle plan that includes the State of Florida. I questioned a $1.20 long distance charge for a 754 area code. Billing rep said they would not pay it because of a code, in their manual, but they could not produce proof. The 754 area code includes Fort Lauderdale and Hollywood Florida. This is just one of many issues where they will hand you their idiotic crap hoping you will go away. And the billing tech says you can we can upgrade for $30, so you can call nationally. Somebody please stop them

 – About 6 months ago.

I’ve really had no major problems with Frontier ...UNTIL I tried to cancel my account. You can call them and get through to a real person in a fair amount of time, but as soon as you utter the words...

I’ve really had no major problems with Frontier ...UNTIL I tried to cancel my account. You can call them and get through to a real person in a fair amount of time, but as soon as you utter the words “cancel account” you are put on hold with no time frame given as on any other call.
After being on hold for an hour, I finally resorted to calling the billing department and got as far as walking the person through the info to find my account when I uttered the forbidden words and the guy said he needed to transfer me. I said: No, take the information I’ve just provided youRE2N4 and transfer THAT to the correct department and have them give ME a call! Then hung up.
PRICKS.

 – About 6 months ago.

Holy mother of God I'm going to do my best to say this without swearing but Frontier is ABSOLUTELY the worst company I have ever had the displeasure of dealing with. It took weeks to get installed...

Holy mother of God I'm going to do my best to say this without swearing but Frontier is ABSOLUTELY the worst company I have ever had the displeasure of dealing with. It took weeks to get installed with constant round robin phone calls to 9 or 10 different departments in the company, not one person I spoke to even having the slightest idea what was going on. I FINALLY get someone to come out and they tell me they can't do the install because they have to run a new line. So I had to wait longer just for a contractor to run a line across my street, which remained there for OVER A MONTH getting run over and shredded by traffic. Had my modem burn out about a month later which resulted in 10 more phone calls trying to get someone to resolve the issue. Had to wait almost another week with no internet to get a tech out. About a month after that I account was "deactivated for non-payment" (even though I owed nothing and had auto-pay set up). That took another 4 days to resolve and get back online. But the KICKER and why I'm on here trying not to absolutely lose it is the BILL I just got in the mail for ||$400|| in "damages" they're charging me to "replace" the beaten line going across my street months ago! F You, you absolute, worthless, POS, trash of a company. I pay my bill on time, you a-holes can eat it, I'm not paying this BS, and I hope your company goes belly up for fraud and all your corporate management spends the rest of their life being sodomized by aggressive STD laden psychopaths in prison.

GO TO ANY CABLE COMPANY BUT FRONTIER.

I wouldn't piss on this company if it was on fire.

With the purest hatred I can muster, go to hell Frontier.