Picture of frustated Frontier® Communications customer
Frontier® Communications logo

Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
Comment
Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 14 hours ago.

Better services for less cost and working as well.While Frontier Communications has no clue as to the effect that these horrible actions by their own hand are creating a massive disastrous public...

Better services for less cost and working as well.While Frontier Communications has no clue as to the effect that these horrible actions by their own hand are creating a massive disastrous public relation's nightmare that they will never be able to have forgotten. The horror stories will not only affect their bottom line, but will also stem the flow of new business, the loss of everyone who can get out of their way as soon as possible ( as evidenced by some of the other posts of former Verizon; (and I might say happy) customers are leaving in droves as soon as possible.

And in just one cause and effect scenario, will have a devastating effect on the real estate sales and rentals markets in their service areas. If you were seeking to purchase a home or move to another type of real estate and the ONLY Non-satellite Common Carrier was Frontier; would you ever think to buy or rent such a property after seeing all of these true experiences from people all over the country? I don't think so. One of the reasons that our property was chosen was the fact that it had the Verizon FIOS service. If it had Frontier, we would have NEVER have purchased this property and sought out a different area that had one or more multiple different regulated Common Carrier offerings.

Frontier became a bit greedy in thinking that the purchase of the land line business of Verizon was going ot be a bonus for them. Well, this will have major repercussions for years and years to come. The other Common Carriers are all now enjoying record influxes of new customers and even some returning customers as well. BHN/ Charter / Spectrum has seen a huge influx of new customers because of the inept and major disruptions of a decent service that had years of positive growth and positive advertising power.

Word of Mouth caused a great loss of customers to the other Common Carriers and the fact that these common carriers made multi-year sweetheart contractual deal with greedy and disgusting politicians and these municipalities; put a great strain on the competition. In another area that we lived in, one Sunday hot afternoon, a 20 + kid in a bright red Verizon golf shirt was walking around our neighborhood knocking on doors and as soon as he said he was from Verizon and FIOS was right now coming to the area in the next few days, We did not need to listen to the sales pitch, we just signed up and it was wonderful. It was Word of Mouth that made this family very happy to finally be brought up to 21 century Communications standards for a metropolitan area. It is nothing more that optical multiplexing and being a telecom professional, knowing just what it was and the major differences in the types of bandwidth and capabilities. You can push very high speeds down a fiber. Why bother with a T-1 or T-3 or t-whatever when you could have an OC3 right at your curb.? And for far less cost. It is a no brainer.

But Frontier founded back in the late 1930's was just that, a frontier, very basic, telecom provider for areas that were the "frontier" of a growing population and they had a very small, but niche service area.

Today, this firm might as well run aerials and poles with telegraph wires. Because it seems that they seem to enjoy being able to handle the speeds of an old seasoned Wester Union hand telegrapher then to the needs to provide current, industry standard, standard's. At reasonable industry pricing tiers.

But to take on millions of new customers with a really well oiled working network and really screw it up this bad all over the country is inexcusable. Add to the fact that this company has no idea as to how to run such a much larger footprint than the ever expected to ever have, and spend 8+ Billion dollars on an pretty much obsolete, copper pair, technology is and will continue to be a major nightmare for this firm.

Verizon saw the writing on the wall about old landline technology and pushed and pushed with other Common Carriers to promote Cellular. That the need to have such an inconvenience; to be tethered to a land line; made no sense to a growing educated and tech savvy population that is much more mobile than any other time in past 50 years. VOIP took out a number of hard line subscribers who were fed up with LD calling times and zones; country codes and restrictions, etc. Plus Verizon made a fortune on the bundling of such services interesting. The break-up of Ma Bell in the early 80's begat the Seven Sisters, which then became the creation of such other common carriers as MCI, Sprint, RCI and others.

And now, there is a fast growing rumour that a very well planned possible wildcat strike is about to occur across the country for Frontier, and will not bode well for their future. And Frontier is now begging for any telecom sub-contractor that can use a "Butt Set" and a punch block to come to them to "try" to fix this mess is not a good sign at all.

I consider this inability to address both customer residential and commercial customers in a fast and competent manner to be the "Pink Slime" of Telecom industry. Remember that the discovery of the Pink Slime used by McDonald's dramatically cuts sales and EPS forecasts. Now, McDonald's is going for the fresh beef marketing ploy. Or a better example of such a corporate screw-up of major proportions would be Chipotle Mexican Grill. After what you heard and read in the MSM, about Chipotle, would you ever go there for food ever again. It was like paying someone to make you deathly ill on purpose. Smart people and Dumb people; together got the message that CMG was a ticking time bomb of major proportions. Just look at the simple math on CMG and decide for yourself if you want to get deathly ill from the Telecom version of CMG. 52 wk High 758.61, 52 wk Low 384.77. That's about what you are seeing for this Telecom company and they will never recover from this for at least a decade or more or they will be forced to go under by govt intervention. Remember, the Internet is a Basic Utility under the Federal Govt and FTR is about to get a huge wake up call from the general public and regulatory agencies across the nation as well. And next time you get an Indian Call Center as their rep's, tell the bastard on the other end of the line to go to hell and demand that this US based Telecom use only well trained, and well paid US workers. My formal FC and state agencies complaints have been filed and they are not getting out of this one by trying to bamboozle this family. We know what we speak. FTR, you better shape up or your shipping out, and that's the end of you. Maybe someone like T-Mobile will make you an offer to go away. T-Mobile and their parent Deutsche Telecom, know how to run a phone company and have been cleaning the clocks of other cell carriers for a while now. Wake up Danny or resign and just go away. You have made your millions, now go wreck another firm and run it into the ground. You remind me of Chainsaw Al or Neutron Jack!
FTR, the Hindenberg of the Telecom industry. "Ohhh, the Humanity!"

 – About 18 hours ago.

Brighthouse installed today, not overly happy about going back to BHN. However 200mb for 52 bucks a month (Tampa Bay area offer) vs $120 for frontier. I'm getting 232mbs speeds vs the 1.6mb off...

Brighthouse installed today, not overly happy about going back to BHN. However 200mb for 52 bucks a month (Tampa Bay area offer) vs $120 for frontier. I'm getting 232mbs speeds vs the 1.6mb off fios this morning.

 – About 18 hours ago.

How is this legal????? I signed up for verizon no this nightmare!!!!!!! Slow Internet when it is available!!! No on demand, why????? This can not be legal ...

How is this legal????? I signed up for verizon no this nightmare!!!!!!! Slow Internet when it is available!!! No on demand, why????? This can not be legal

 – About 20 hours ago.

This is ridiculous! Billing us 180+ for being garbage service! How does less than 2mb down speed cost 40+ dollars a month and then you fuck up on YOUR END of the billing and say we're behind!...

This is ridiculous! Billing us 180+ for being garbage service! How does less than 2mb down speed cost 40+ dollars a month and then you fuck up on YOUR END of the billing and say we're behind! Ridiculous!

 – About 21 hours ago.

I realize this isn't an official frontier page but i am reposting this everywhere for public record as Frontier Communications censors/deletes/shadowbans posts in many places on facebook -

I realize this isn't an official frontier page but i am reposting this everywhere for public record as Frontier Communications censors/deletes/shadowbans posts in many places on facebook -

Instead of censoring and deleting posts could you just direct your techs to fix your problems with your NOC, central hubs, DSLAMs and other DSL equipment thats serving "or rather not serving" Arlington-Darrington, Snohomish Washington 98223 & 98241 and all surrounding areas?

 – About 1 Day ago.

Comedy Central (channel 690) goes out every other week or so. Have to go through tech support and spend an hour with them getting the channel back up. Why this one channel I don't know. Anyone...

Comedy Central (channel 690) goes out every other week or so. Have to go through tech support and spend an hour with them getting the channel back up. Why this one channel I don't know. Anyone out there know what's going on?

 – About 1 Day ago.

Absolutely horrible. On demand selection is depleted and not current. Customer service speaks broken spang-list. Need I say more. Oh yeh... Brighthouse, Dish, DirecTV, etc....

Absolutely horrible. On demand selection is depleted and not current. Customer service speaks broken spang-list. Need I say more. Oh yeh... Brighthouse, Dish, DirecTV, etc.

 – About 1 Day ago.

I haven't have internet since 7/17/2016 and they refuse to come out for repairs they state ot Tampa wide however the next door neighbor has FiOS and service. I had a lighting strike on 7/17 the...

I haven't have internet since 7/17/2016 and they refuse to come out for repairs they state ot Tampa wide however the next door neighbor has FiOS and service. I had a lighting strike on 7/17 the power box is out

 – About 2 days ago.

I cannot begin to go ahead and express my total and utter anger and total complete disgust at what this company has done to so many people including myself and my family. I am a senior citizen who has...

I cannot begin to go ahead and express my total and utter anger and total complete disgust at what this company has done to so many people including myself and my family. I am a senior citizen who has to depend on being able to reach doctors and hopefully not call for an ambulance or other emergencies or daily life to have such a company go ahead know what one hand is doing while the other is doing something else. I have just spent another frustrating three hours on the phone with both technical support and then having to happen to speak to customer service in California while we are here in Tampa Florida. To top it all off when we first called today, the call was routed to an out of country southeastern Asian call center that was either located in India, Pakistan, Vietnam, or the Philippines and I demanded that an American phone company have an American speaking to me in reference to my American telephone service.

In addition I also happen to be a stockholder of this company because it pays a very nice dividend. But I also see this company currently is one of the biggest short stock plays right now and I guess it is because of the sheer and utter frustration of the three most populated states in the United States, that being California, Texas and Florida. Reading the comments on here I have to agree completely with everything at has been said about the customer service the technical support and the rest of it. I find that Verizon has done a great disservice to the residents of these three states who they sold like cheap whores on a street corner or just a few dollars. I

I have never in my entire life and that is six decades of life ever had to deal with a telecommunications company so absolutely out of control and not knowing what they are doing. Frontier Communications was mainly a rural telephone company serving areas where the major telecom players refused to go. The unfortunate part is they are the only service provider of a public utility of a telecommunications nature available to my location. So I'm stuck with these people. And add to the fact that Verizon without even so much as a goodbye handshake just disappeared off into the sky and now were caught trapped in Frontier Communications Hell.

I have watched my Internet service which basically runs our entire household from televisions to air-conditioning lighting and everything else because this house is designed to be a smart technology, energy-saving home to save money and make sure that everything works properly. I have over 40 years of telecommunications security and information security experience under my belt and I have never in my entire working career ever saw a telecommunications company be so completely off the grid when it comes to trying to do things. For example, we were told that a service team would be arriving at the home between eight and 12 today and they never showed up and no one even called to ask us where they are. Now I find that to be pretty amazing that I'm told at the beginning of the day they will be there between eight and 12 and sitting around and waiting for these people to show up and to not have conductivity to the external networks is a bit much. I find that the latency problem of the connections to simple websites such as CNN and or NBC news or CNBC or other basic services that were taken for granted when Verizon ran the show and when you had a problem Verizon would immediately fix it. But now I have technical support people asking me to go out side of the house after midnight while I'm still on the phone with them and to find their box and open it up and push a button. If I knew what was inside the locked box and new what the device was or had a manual so that I could understand what I was looking at I might have agreed to have done that. But it is like asking a kindergarten person to go ahead and perform complex neurosurgery for the first time. The simple fact is that frontier communications should never have been allowed at all to be able to take over certain Verizon territories for any reason so whatsoever because they do not have the current capability to go ahead and maintain the in place Verizon infrastructure and have absolutely no clue as to what is going on. Now, I am sure that Frontier Communications did not just walk into these three different states and decide all it wants to rip out all the Verizon capital equipment in the central offices and just dry all the fiber-optic lines to start brand-new all over again. That is not how it is done.

And in my professional opinion and as a telecommunications professional I have never in my entire existence ever heard of such a ridiculously and poorly hand over of simple telephone switching systems and not know what they're doing.

And what ever regulatory agencies approved this sale need to have this sale canceled and Verizon needs to come back and take responsibility for the grief and have it let alone potential loss of life and loss of business by tens of thousands of customers who they were sold like cattle to the Frontier Communication slaughterhouse. I find it absolutely incredible that this deal was allowed to go through in any way shape or form with three very populated states and in today's technologically based society and its operational characteristics of having always on instant Internet communications to conduct work or to conduct research or to do anything else; to have this debacle of this size and of this magnitude and absolute sheer horror requires not just the Federal Communications Commission or one of the states public utilities commissions or public service commissions having bare feet held to the fire; all parties involved who approved this type of sale without even consulting the consumers who are the ones who actually pay the salaries of these people and to be completely tossed into a sea of ignorance and stupidity along with gross negligence and total disrespect for our customer base, I find to be one of the most egregious and destructive portion of telecommunications history in the United States.

The simple fact is that frontier communications is ill-equipped to go I had and handle a sizable increase in a customer population database let alone the magnitude of the technological challenges that are required to maintain such a large network. I hold Verizon just as culpable and responsible for the utter destruction of knowing that your telephone and your Internet service were considered to be a constant factor and maybe once and a while there might be a little blip but never have I spent day after day after day after day after day and multiple hours on the phone being switched back and forth between departments because nobody knows anything. It is not the employees who are sitting there who have to understand what is being said to them because most of them probably do not understand the technology itself and its inner workings required to run such large networks. Most 20-year-olds today can't turn a screwdriver let alone 40-year-olds playing with an Internet router and then being told to such as a person like myself who is now in their 60s that he needs to go outside in the middle of the night and open up a box and push some buttons and disconnects and batteries and do everything else that when we were told a service team would be arriving between eight and 12 today and they never showed up and just like clockwork the service went out again to every evening for at least 4 to 6 hours sometimes eight hours the Internet service completely fails.

We do not use television in this house because basically there is nothing to watch on television these days, this family happens to enjoy a Netflix and Amazon prime and a number of other educational and informational let alone humorous channels that we pay for individually to individual companies that we can only access through our smart televisions that are connected to the Internet. So in between having to pay frontier communications who are nothing more than one of the lowest lifeforms of a common carrier I have ever seen in my entire life to add insult that I am paying for Netflix and Amazon prime and other premium viewing choices versus regular cable TV which is a disaster in itself I am being denied access to services that I pay for through a service that I pay for but didn't know that I was being sold; and I feel that the call for a class action suit is justified and required. After reading all of these comments by people from the three affected states; I think the three states attorney general's should get together and file a damages claim against this company for the tens of thousands if not hundreds of thousands of paying customers who are not receiving services that they are paying for and most of them are under a contract and have to pay for these services whether they get them or not. Frontier communications is culpable without a doubt of sheer negligence and total disrespect for the customer bases in these three states in the public service or public utilities commissions that allow this deal to go through also need to be held accountable as well. I could say some very choice words and be completely disrespectful to this company and rightfully so, but because of the vast general audience who are reading these comments, I shall refrain from using such well-deserved language and I call for the firing of the president of a company the California Texas and Florida operations managers and bring in people who know what they're doing.

People's lives and some people's livelihoods are completely dependent upon today's technological revolution and for the Internet to go ahead and place orders or conduct sales or make telephone calls, purchase groceries or renew their pharmaceuticals and by the complete disregard of the customers themselves who are dependent upon this predatory company who has taken full well advantage of these three states populations is in my mind a major corporate criminal offense and needs to be prosecuted both on Wall Street and in Washington. All I have to say is to Frontier Communications is that I hope that none of your affected customers have a medical or fire emergency or a police emergency and their telecommunications which is mainly now over the Internet because very few people have hard copper anymore in their homes, that there is not a serious injury or fatalities because the people could not reach out to the proper agencies or authorities in which to alleviate the emergency situation that they may be faced with.
So if your home alarm system is connected to the Internet through Frontier Communications, and your home is invaded or broken into or burglarize or catches fire and the alarm system goes off but it is unable to go ahead and reach the proper agencies or authorities you've got one hell of a lawsuit on your hands. I think it would be wise for this company to invest heavily into rehiring trained and seasoned Verizon employees who know what they're doing and know the infrastructure as it was when it was turned over to these telecommunication miscreants and allow the personnel that know the switches and amplifiers and where certain things are involving such a large telecommunications network infrastructure been to sit there and just hope all these problems will go away. Because they are not going away until at least another six months of them having their first shakedown cruise of this sinking ship that is called Frontier Communications. And if there were any other telecommunications or Internet service providers available in my area, I would be switching to them immediately because enough is enough. I wonder if I should invoice frontier communications for all of my valuable time and the gross inconveniences that they have placed upon my family and the rest of us out here because of their ineptitude of understanding that they bit off too much more than they could chew. May the telecom gods help us all. LGUHX

 – About 2 days ago.

Had Fios for many years. A couple of issues that were handled same day, including installation into my new house when I moved a few years back. Frontier takes over, slow speeds all week, yesterday...

Had Fios for many years. A couple of issues that were handled same day, including installation into my new house when I moved a few years back. Frontier takes over, slow speeds all week, yesterday it goes out completely. Reboot of ONT does not help. Call Frontier, and it will take a WEEK to get a technician to my house. A week. No internet, no tv, no phone. Horrendous service.

 – About 2 days ago.

Frontier has provided continuous problems from billing to the service it provides. I am switching as soon as I possibly can considering how unreliable this service is. I tried to be patient and call...

Frontier has provided continuous problems from billing to the service it provides. I am switching as soon as I possibly can considering how unreliable this service is. I tried to be patient and call costumer service numerous times to get to the bottom of different problems that seem to come up daily. Every employee that I talked to had absolutely no idea what they were talking about leading each call to get transferred multiple times and still no explanation to the problems I was facing. As a person who works from their home, I will never depend on this horrible company again.

 – About 2 days ago.

Had Verizon FIOS for 10 yrs, great stable overall service.

But the Frontier cut-over: problems since day 1.
And the sad part: I consider myself lucky compared to many others:
...

Had Verizon FIOS for 10 yrs, great stable overall service.

But the Frontier cut-over: problems since day 1.
And the sad part: I consider myself lucky compared to many others:
My Internet is stable again, my TV and DVR appear mostly stable...

EXCEPT:

1) Various specific HD channels have never been available, and some others are slowly getting worse, week by week, until they become unwatchable then they disappear completely: BBC-HD, Cooking-HD, AMC-HD, VH1-HD, and many more. Yet many (useless) HD channels are fine.

2) The VOD: still has no real content. 3.5 months after the: "it will be fixed by mid-April" promised date.

I'm actually afraid to have frontier come and 'FIX' my service based on others experiences: where they go from poor to broken. (how is that for a customer satisfaction statement)

I have been very patient, as I understand the scope of the challenge; to cut over 3-4 million customers at once (was a stupid plan). but its been what? 6 months? At what point is it breach of contract for failure to delivery contracted services, that I'm being charged for...


 – About 2 days ago.

Why did Verizon have to dump us? The service with Frontier is horrible and although I've spoken with some nice people, EVERYONE has a different answer for why I have had no service from my install...

Why did Verizon have to dump us? The service with Frontier is horrible and although I've spoken with some nice people, EVERYONE has a different answer for why I have had no service from my install that took all day and failed because the technician didn't do most of what he was supposed to, according to another technician. My install is now/only a week old!! Then Frontier has the gall to suggest that I'll have to pay a $300+ fee to disconnect!!!! And, keeps me on a VERY long hold while I wait to speak with a "supervisor". Seriously?! Frontier, really? 4 hour appointment windows, 24 month contracts, untrained agents....please look in the mirror, and take a giant leap into the present time!!! TWC here comes another one, fingers crossed!

 – About 2 days ago.

I would love to join a class action against Frontier. Their internet service keeps dropping, the video on demand is not working and their billing is incorrect. i spent over 3 hours with their...

I would love to join a class action against Frontier. Their internet service keeps dropping, the video on demand is not working and their billing is incorrect. i spent over 3 hours with their "customer service" and still don't have resolution. Miserable company and provider.
Brett
Plano, Texas

 – About 2 days ago.

Ugh... our second office is stuck with Frontier for a few more months (switched the other to Comcast several months ago)... Internet up and down for days. A total of 5 calls to customer service in 2...

Ugh... our second office is stuck with Frontier for a few more months (switched the other to Comcast several months ago)... Internet up and down for days. A total of 5 calls to customer service in 2 days, kept being told things looked "OK" on their end and it must be our LAN (Not!). On the 6th call I finally got someone who spoke plain English who told me that work was being done in our area and things should straighten out by tonight. I hope he's not blowing smoke up my ass.

 – About 2 days ago.

I too have frontier nothing but problems, with phone,internet,and tv, now they are overcharging me 60.00 to 80.00 a month.many hours wasted,on phone...they are the only provider in my area, Land o...

I too have frontier nothing but problems, with phone,internet,and tv, now they are overcharging me 60.00 to 80.00 a month.many hours wasted,on phone...they are the only provider in my area, Land o lakes fl. whats a person to do?. i am f...ed.and so gos the world.

 – About 2 days ago.

Paying for 150/150 Business Internet getting less than 2mb down. Router changed no difference. After 5 days of this one of their other business customers down the street has had the same issue. Tech...

Paying for 150/150 Business Internet getting less than 2mb down. Router changed no difference. After 5 days of this one of their other business customers down the street has had the same issue. Tech support useless... thanks to frontier taking over Verizon fios I'm not heading back to cable Internet

 – About 2 days ago.

Day 4 no internet, NW OH...

Day 4 no internet, NW OH

 – About 2 days ago.

Im from Pocahantas illinois i think i have the worst out of all of you im stuck with a 1.3 mbps and its getting on my nerves internet crashes when i try to update games tryed to see a 4k youtube video...

Im from Pocahantas illinois i think i have the worst out of all of you im stuck with a 1.3 mbps and its getting on my nerves internet crashes when i try to update games tryed to see a 4k youtube video on my new tv and it took me 13 hours to load 10 minutes of it its getting horribble

 – About 3 days ago.

Dear Frontier CON-munications... Your internet is NOT worthy of Verizon's name! I don't know HOW you pulled off a deal with Verizon to steal their customers in California, but congratulations,...

Dear Frontier CON-munications... Your internet is NOT worthy of Verizon's name! I don't know HOW you pulled off a deal with Verizon to steal their customers in California, but congratulations, you not only did, but you managed to provide the worst internet experience we've ever had in the process. So there's something you're on the Frontier of... horrible internet. FIX IT. Actually, don't. You don't even read this probably. I'm going to switch my internet provider, because you guys ruined it for us.

 – About 3 days ago.

Paying for 50/50 and getting 13/.64 with Frontier since last Friday. Verizon gave us 56/50 using the same speed test. ...

Paying for 50/50 and getting 13/.64 with Frontier since last Friday. Verizon gave us 56/50 using the same speed test.

 – About 3 days ago.

For 5 Years as a Dios customer we did not have a single outage. Now DAILY I have to disconnect each segment of my home network and reboot everything just to get Spotty slow Internet. I cannot VPN...

For 5 Years as a Dios customer we did not have a single outage. Now DAILY I have to disconnect each segment of my home network and reboot everything just to get Spotty slow Internet. I cannot VPN from home any more the ports are blocked. I used to remote from work to my home router to check what the kids are doing (Parenting in the days of the internet) only to find that Frontier changing the IP of my home router up to 6 times a day. I am dumping this atrocious is pretty asap.

 – About 3 days ago.

Dearest Frontier miscommunications. I do believe there is a class action lawsuit awaiting you from the numerous California customers you have been providing deplorable service at the same time running...

Dearest Frontier miscommunications. I do believe there is a class action lawsuit awaiting you from the numerous California customers you have been providing deplorable service at the same time running behind in crediting their payments. You see it all started when you took over from Verizon. Our final payment to Verizon - which we paid, showed as a past due on your first month billing. I thought eventually you would catch up - but it seems it's far more profitable to charge us a late fee and continually tell us we are late. So here is the deal, i will spend an hour or more gathering all the evidence to prove that I am paid up and have been for the last five months, charge you $60 an hour for that forensic math and encourage all other customers to do the same. I would say with the many you have mischarged, it should add up nicely for some lovely lawyer who wants a fat retainer. By the way - my internet is still the worst in california - which means it is just as bad as time warner. Perhaps hughs net is faster than 2mps

 – About 3 days ago.

Horrible. Internet speed drastically down for a few months. Now last several days no internet at all. Called customer service. On hold for an hour then one hour on the phone with someone who barely...

Horrible. Internet speed drastically down for a few months. Now last several days no internet at all. Called customer service. On hold for an hour then one hour on the phone with someone who barely spoke English. No resolution. Created ticket and was told a tech would come today between 12-5:00. No show. Tried to call frontier. On hold 15 minutes then was disconnected. Went to chat online and after waiting in a queue of 62 others was told they handle 2 at a time and was disconnected. Worst ever experience. Avoid this company like the plague unless you enjoy led than adequate performance and no resolution to the problem.

 – About 3 days ago.

Dealing with Frontier Communications has been the worse experience I have ever had with a company. I'm already stuck at 3 Mbps download speed because that's all they have in my area, but now...

Dealing with Frontier Communications has been the worse experience I have ever had with a company. I'm already stuck at 3 Mbps download speed because that's all they have in my area, but now my modem drops my internet connection every 10 minutes. My small business, that depends on the Internet, has now been without service for 3 days. My trouble ticket technicians won't be here for another two days. THANKS FRONTIER FOR BEING THE WORTHLESS PIECE OF SHIT COMPANY THAT YOU ARE.

 – About 3 days ago.

Please Please turn them into the FCC that the only way to hold their feet to the fire. My company has gone rounds with Frontier since they bought out the Verizon service we had. i have been 3 months...

Please Please turn them into the FCC that the only way to hold their feet to the fire. My company has gone rounds with Frontier since they bought out the Verizon service we had. i have been 3 months trying to get a simple IP Address problem corrected. This company is beyond a joke. i can't believe this company is still in business.

 – About 3 days ago.

I thought Brighthouse was bad, but now I have to go back to it. Frontier Download speed is 13.54Pbps and Upload is 3.42. I think North Korea has faster internet. Already had 3 techs to my condo and...

I thought Brighthouse was bad, but now I have to go back to it. Frontier Download speed is 13.54Pbps and Upload is 3.42. I think North Korea has faster internet. Already had 3 techs to my condo and another one coming this Friday. This is the worst, between Duke Energy and Frontier, we are ready to pack it all up

 – About 4 days ago.

Do not, again do not choose any Frontier services. If you have a problem you will waist time and minutes on your cell phone trying to call them. The wait time is 30 to 35 minutes wait time and then...

Do not, again do not choose any Frontier services. If you have a problem you will waist time and minutes on your cell phone trying to call them. The wait time is 30 to 35 minutes wait time and then they throw you over to another line and you wait again for no one to answer. You will be lucky if they just don't hang up on you because they don't understand what you are saying and they don't know the answer any way.

Forget Frontier go to some other internet, phone, and cable T.V.

You will be sorry after you get the first bill and you have no cable, TV and internet.

Lewisville Tx

 – About 4 days ago.

To file an FCC complaint go to

https://consumercomplaints.fcc.gov/hc/en-us

or call (888-225-5322)...

To file an FCC complaint go to

https://consumercomplaints.fcc.gov/hc/en-us

or call (888-225-5322)

 – About 4 days ago.

It has been what now, 3-4 days since there has been "stable" internet in the Tampa area? What a terrible company. They do not release any statements and expect the consumers to just deal with...

It has been what now, 3-4 days since there has been "stable" internet in the Tampa area? What a terrible company. They do not release any statements and expect the consumers to just deal with it. It must be nice knowing you are the only major provider in my area, which allows them to shove it in as deep as they can. Give me back Verizon. How do I complain to the FCC?

 – About 4 days ago.

Very horrible service. On demand lousy. Half the shows we watch are not there. Also new shows used to be on the next day On Demand, that hasn't happened. It's almost a week wait to watch a...

Very horrible service. On demand lousy. Half the shows we watch are not there. Also new shows used to be on the next day On Demand, that hasn't happened. It's almost a week wait to watch a show whose websites say are available the very next day.

Also, Comedy Central has gone out several times. Frontier turns everything off and and to get it back. Can't tell you how many hours I've waited and waited to get these issues even answered much less fixed. I really miss Verison FIOS!!

 – About 4 days ago.

Everyone having issus needs to file a complaint with the FCC and in Florida with the State Attorneys Office. This will help get some resolution. The FCC did not like Frontiers response to my...

Everyone having issus needs to file a complaint with the FCC and in Florida with the State Attorneys Office. This will help get some resolution. The FCC did not like Frontiers response to my complaint as I told the FCC the response was not corect so they have requested more info from them. Frontier tried twice so far to get my complaint closed but there still are issues.

 – About 4 days ago.

I'm back to courting BH. I left them because of issues which Verizon FIOS never had. I am concerned leaving the devil I know back to a former devil. BH will have to ensure they have fixed my...

I'm back to courting BH. I left them because of issues which Verizon FIOS never had. I am concerned leaving the devil I know back to a former devil. BH will have to ensure they have fixed my concerns before I go back. My contract isn't up until Sept so I have some time. Plus Frontier is going to revert $35/month in savings and is offering only $15/month replacement savings. My sky-high bill will go up another $20/month for this crappy service.

 – About 4 days ago.

I've had it! Today I made the decision to switch; Frontier is absolutely useless; my concern is that we are charged for services Frontier cannot provide i.e. crawl speed internet; on-going...

I've had it! Today I made the decision to switch; Frontier is absolutely useless; my concern is that we are charged for services Frontier cannot provide i.e. crawl speed internet; on-going outages; on-going software problem; always an excuse. I urge everyone to call their billing department and demand credit every time you experience an issue.

 – About 4 days ago.

I agree with frontier sucks-Verizon was super-now all I get is "website not responding." It seems for the price I pay a month service should be better, in fact, in Florida, service is much...

I agree with frontier sucks-Verizon was super-now all I get is "website not responding." It seems for the price I pay a month service should be better, in fact, in Florida, service is much better than here in upstate New York.

 – About 4 days ago.

It's unfair how slow my internet is now.
Verizon was fast but now that it's Fromtier, my internet speeds are terrible!
Why should I paying for unacceptably slow internet
I...

It's unfair how slow my internet is now.
Verizon was fast but now that it's Fromtier, my internet speeds are terrible!
Why should I paying for unacceptably slow internet
I can't play my online games because my connection is so slow! FML!!

 – About 4 days ago.

I was told i would pay one price for three years.I was told a month a go it was only good for one year.Their tech told us it was a deal going on one low price for three years.the said they would call...

I was told i would pay one price for three years.I was told a month a go it was only good for one year.Their tech told us it was a deal going on one low price for three years.the said they would call back and let me know.Three days go by no call back,i call again they tell me same thing no call back.Called a third time chatted with them they said their tech. lied about them having the deal we got for three years said it was only good for a year.i did the math and after my year i would be paying twice as much as i did when i had xfinity.so i am now back with xfinity.

 – About 5 days ago.

Their stock symbol is telling...FTR. In the military it means, Failure to Repair....

Their stock symbol is telling...FTR. In the military it means, Failure to Repair.

 – About 5 days ago.

I'm paying for 75/75 and getting 3/12. Just got off the chat with a rep stating, "as of 07/23 customers near the Tampa, FL area will be unable to connect to the Internet or have limited...

I'm paying for 75/75 and getting 3/12. Just got off the chat with a rep stating, "as of 07/23 customers near the Tampa, FL area will be unable to connect to the Internet or have limited services. Engineers are aware.. No estimated resolution time. I asked what was going on and he stated that they haven't released exactly what is going on but had something to do with the main servers in Tampa.

 – About 5 days ago.

Speeds down from the 50/50 I have been paying for on Friday to 5/15 now. Just got off the phone with a "tech" who had me reset the modem about 5 time with, surprise, no effect. Opened a...

Speeds down from the 50/50 I have been paying for on Friday to 5/15 now. Just got off the phone with a "tech" who had me reset the modem about 5 time with, surprise, no effect. Opened a trouble ticket for a tech to come out, get this, on Wednesday 7/27. Why in the hell am I paying them? This is in South Lakeland, FL

 – About 5 days ago.

Our Internet has been very slow since Friday in Wesley Chapel, often having to reload pages multiple times to get them to work. Our TV channels have also been freezing up. We NEVER had problems when...

Our Internet has been very slow since Friday in Wesley Chapel, often having to reload pages multiple times to get them to work. Our TV channels have also been freezing up. We NEVER had problems when it was Verizon.

 – About 5 days ago.

To the last poster..IF you find one person in ANY of the 3 states that were sold off to Frontier from Verizon, that like their service or LACK of service from Frontier? I'd be shocked ! Or maybe...

To the last poster..IF you find one person in ANY of the 3 states that were sold off to Frontier from Verizon, that like their service or LACK of service from Frontier? I'd be shocked ! Or maybe they just don't know what good service IS... But when you've had the best for years & then this nonexistent service immediately after Frontier took over ; it's a shock . Especially when paying them over 200 bucks a month .. Having to call about NO service or slow internet over 20 times a month is unacceptable . Period ... 4 months transition and a warning letter from the Florida attorney general to get it together should've been enough for Frontier to get it right ... Apparently though it is not as there are thousands out of service in all 3 states all weekend , again !

 – About 5 days ago.

I thought Verizon was not so good (I use to have Bright House) until I got transfered (against my will) to Frontier. Seriously, this is the worst provider ever. My connection usually drops 5 to 10...

I thought Verizon was not so good (I use to have Bright House) until I got transfered (against my will) to Frontier. Seriously, this is the worst provider ever. My connection usually drops 5 to 10 times a day. My speed is never regular, it seems like the streets in San Francisco. It really sucks! Going to cancel as Bright House is offering paying the early termination fees.

 – About 5 days ago.

Frontier has had problems but there are customers that love their service with Frontier. Every customer thinks they are better than everyone else and that they need to be first because their Internet...

Frontier has had problems but there are customers that love their service with Frontier. Every customer thinks they are better than everyone else and that they need to be first because their Internet isn't working. Well hello Frontier services 27 states not just you

 – About 5 days ago.

Temple Terrace/Tampa, FL.. After a 2nd weekend in 30 days of SNAIL slow or NO interent(although paying for 75/75) AND higher bills than Verizon; finakky put it my order to switch to cable...

Temple Terrace/Tampa, FL.. After a 2nd weekend in 30 days of SNAIL slow or NO interent(although paying for 75/75) AND higher bills than Verizon; finakky put it my order to switch to cable ..(Brighthouse) Having heard all good reports about them either but praying isn't as AWFUL as the lack of performance from Frontier. Loved Verizon !! But Verizon really threw us all under the bus when they sold to this JOKE of a company . It took them 24 hours to admit the outage we are in ALL this weekend ... And they've NO clue when it will Internet will be restored to what it was with Verizon!,,,

 – About 5 days ago.

pinellas co fl
verizon was troublefree internet.frontier is unbelieveable bad.items on facebook take seconds to load.i got to switch isp's. https://fast.com/ internet speed test,very handy....

pinellas co fl
verizon was troublefree internet.frontier is unbelieveable bad.items on facebook take seconds to load.i got to switch isp's. https://fast.com/ internet speed test,very handy.

 – About 5 days ago.

Internet extremely slcompared to Verizon. Going to cancel....

Internet extremely slcompared to Verizon. Going to cancel.

 – About 5 days ago.

OK, the frustration after the switch fro Verizon to Frontier has been excruciating. We have not been plagued by more than one extended network outage (Thankfully that was on a weekend) but the...

OK, the frustration after the switch fro Verizon to Frontier has been excruciating. We have not been plagued by more than one extended network outage (Thankfully that was on a weekend) but the degradation of network speed is incredible.

After some extensive troubleshooting and equipment elimination steps, I keep coming up with packet timeouts on an L3 Networks router in Miami. Unfortunately, most of our requests ( I'm in Tampa) seem to route through there most of the time.

The down side is, I haven't a clue as to how to explain this to their tech support. when I call they tell me to flush my DNS and it looks like that was "the problem". However, within a short time, the lost packets return.

 – About 5 days ago.

Since the switch my service has gone from great (no issues) to completely useless (I don't even have a connection for the last three days). The best part is the only solution they have for me is...

Since the switch my service has gone from great (no issues) to completely useless (I don't even have a connection for the last three days). The best part is the only solution they have for me is reset your router we provided, 8th time in three days is the charm I asked. Still no service. They don't seem like they even know what's going on. One associate said we have no reported outages, the next one I spoke to said the outages were reported Thursday night in the Tampa area along with the surrounding area. Person after that said since Thursday its been reported that all metro areas and their surrounding areas are affected by this service issue. All metro areas and surrounding areas I asked, isn't that the entire state of Florida?

My neighbor has bright house, they haven't had a single issue since they switched. I'll be switching soon.

 – About 5 days ago.

FIOS down in grapevine tx, southlake tx. looks like dns problem....

FIOS down in grapevine tx, southlake tx. looks like dns problem.

 – About 5 days ago.

If you want to change the number of ringtones before it says your not there they charge you a Monthly charge!! And it takes hours in line with people who shuffle your calls. !!!...

If you want to change the number of ringtones before it says your not there they charge you a Monthly charge!! And it takes hours in line with people who shuffle your calls. !!!

 – About 5 days ago.

Tried to have channels added to my cable package (which were supposed to be added on the original install) and for some reason there is a 24-48 hour delay to do this. It has always been instantaneous...

Tried to have channels added to my cable package (which were supposed to be added on the original install) and for some reason there is a 24-48 hour delay to do this. It has always been instantaneous with every other service provider. Do not understand why they are so slow!!!!!

 – About 5 days ago.

I recently moved and had no choice other than Frontier. I am literally now on my 7th phone call to them to try to get services properly installed. Every day I am told, oh it will work tomorrow and...

I recently moved and had no choice other than Frontier. I am literally now on my 7th phone call to them to try to get services properly installed. Every day I am told, oh it will work tomorrow and it never does. The worst experience I have ever had with a cable/internet company. They are making me feel like Comcast is actually the greatest company in the world and I HATE Comcast!

 – About 5 days ago.

I too have had very few issues with FIOS under Verizon. Unfortunately, Verizon sold their soul to Frontier. Brighthouse cable sucks though. I would sure like to have Google Fiber. My understanding...

I too have had very few issues with FIOS under Verizon. Unfortunately, Verizon sold their soul to Frontier. Brighthouse cable sucks though. I would sure like to have Google Fiber. My understanding though is if they come to the Tampa area, it will be only select areas. In other words customers like me in older neighborhoods that have Verizon may still not get Google fiber. Sure hope we don't have to put up with this crap from Frontier long!!!

 – About 5 days ago.

This really sucks... I ordered business FiOS the day it became available - literally. Since then I had never experienced an outage. Well, that is until Frontier took over... Now I never know if a page...

This really sucks... I ordered business FiOS the day it became available - literally. Since then I had never experienced an outage. Well, that is until Frontier took over... Now I never know if a page will load or not - I just wait for a while, hit reload when things stall... It's a fun game... yay...

 – About 5 days ago.

Had version 150/150 expected a smooth transition. Internet has been smooth for years. Now I get weirdness. And today and yesterday absolute horribleness. Can't connect to anything. YouTube...

Had version 150/150 expected a smooth transition. Internet has been smooth for years. Now I get weirdness. And today and yesterday absolute horribleness. Can't connect to anything. YouTube freaking buffering video. I can see Jpg loading. What is this 1994? Once Google fiber comes in I'm shifting to that this is clearly a company that doesn't know how to do at-scale rollout and is focused on bottom line value extraction versus customer loyalty.

 – About 5 days ago.

So glad I was checking sites to resolve my problem. I now see it's not my problem at all. For the last week my Internet has drastically slowed down. I rebooted 3 times, cleared data and caches,...

So glad I was checking sites to resolve my problem. I now see it's not my problem at all. For the last week my Internet has drastically slowed down. I rebooted 3 times, cleared data and caches, did all the things I was supposed to do. No change. When I disconnect from WiFi and use my 4G everything is fine. Looks like brighthouse is getting my business.

 – About 6 days ago.

Switch to Brighthouse!!!!!...

Switch to Brighthouse!!!!!

 – About 6 days ago.

Super slow internet last two days. Never had an issue in 4 years with Verizon but Frontier is garbage. Called support because their service status page is a joke. Barely could understand the guy. ...

Super slow internet last two days. Never had an issue in 4 years with Verizon but Frontier is garbage. Called support because their service status page is a joke. Barely could understand the guy. After the run around he confirmed an issue. No eta.

 – About 6 days ago.

Requested service suspension for our internet. Customer Serivce rep assured me it was taken care of. I have been billed 3 months in a row for Serivce that was supposed to be suspended. They also...

Requested service suspension for our internet. Customer Serivce rep assured me it was taken care of. I have been billed 3 months in a row for Serivce that was supposed to be suspended. They also said I would receive a credit for months billed. No credit yet. I have spoken to Frontier rep 3 times still no satisfaction. I have now requested my Frontier internet be disconnected. Worst service ever!

 – About 6 days ago.

Frontier is trash!! I can't even connect to any of my game systems (PS4 or Xbox) without receiving an error code! I hope Frontier gets what they deserve and I hope they go under for their lack of...

Frontier is trash!! I can't even connect to any of my game systems (PS4 or Xbox) without receiving an error code! I hope Frontier gets what they deserve and I hope they go under for their lack of service.

 – About 6 days ago.

Was Working Fine with Verizon Fios here in Florida, ever since switch to Frontier they increased the price from what I was paying, internet has been slow, having to reload web pages constantly, and...

Was Working Fine with Verizon Fios here in Florida, ever since switch to Frontier they increased the price from what I was paying, internet has been slow, having to reload web pages constantly, and can't stay connected in games that I play. I will give this a few more weeks but becoming frustrated each day that passes by. For those thinking of switching to Frontier do yourself a favor and don't. I want Verizon Fios back now

 – About 1 Week ago.

No internet again! Called the 800 number. I could not understand anything he said except at the end he said to call back in an hour, gave an 809 number then hung up on my. I have started a live chat....

No internet again! Called the 800 number. I could not understand anything he said except at the end he said to call back in an hour, gave an 809 number then hung up on my. I have started a live chat. I am number 79. After 30 minutes I am now number 40. This company is aweful!! Does anyone have any suggestions for an option? Not Brighthouse. They are being bought out. Are we stuck?

 – About 1 Week ago.

Ever since Fios sold to Frontier I have to switch off the wifi to get anything to work. Used to have no such issues. Have also had multiple issues with customer services. Frontier sucks!...

Ever since Fios sold to Frontier I have to switch off the wifi to get anything to work. Used to have no such issues. Have also had multiple issues with customer services. Frontier sucks!

 – About 1 Week ago.

Well you know how Verizon sold their fios company in Texas,Florida and California now my internet is so Damn slow I can't even watch a YouTube video ...

Well you know how Verizon sold their fios company in Texas,Florida and California now my internet is so Damn slow I can't even watch a YouTube video

 – About 1 Week ago.

Scheduled install for new service 10 days in advance. Called them last Friday, on the day of appointment, 2.5 hours into the window and found out they are not coming. Since I called, they rescheduled...

Scheduled install for new service 10 days in advance. Called them last Friday, on the day of appointment, 2.5 hours into the window and found out they are not coming. Since I called, they rescheduled for Monday afternoon 1-5PM. Got a call at 12:30, thinking they were going to tell me when they would arrive...the rep said I was too far from CO to get 12 Mbps, and said that 6Mbpshe was the faster service I could get. I said this was fine and asked to confirm my appointment for that day. Since he changed the order, they had to reschedule. Wednesday, stayed home for work...no show. It is a week later and the best they can do is (maybe) send someone else between 8A-5P next Wednesday.

After seeing all the complants here over service, I understand. And the ones about billing, I'm scared. Going to get the he'll away now and hope they never started billing me for the service I do think have. WTF is wrong with this company?

 – About 1 Week ago.

3 months in they bumped up my rate after signing a 3yr deal. Called to correct it and they did but wtf?! They cant keep their house in order? Explains the terribly unreliable service. 1 in 20 techs...

3 months in they bumped up my rate after signing a 3yr deal. Called to correct it and they did but wtf?! They cant keep their house in order? Explains the terribly unreliable service. 1 in 20 techs seem to know whats actually going on. Wireless drops anytime I stream more than 10 min. Internet regulary fails entirely forcing me to reset the ONT on a regular basis. Went down for a WEEK solid recently and the response was little more than a shrug and "whoops". Garbage. Cannot wait for google fiber. Comcast a non-option too.

 – About 1 Week ago.

We switched from Comcast to Frontier in October of 2015. We have had nothing but problems since. After hours of calls, hours of time with "technicians", and hours of time online, we continue...

We switched from Comcast to Frontier in October of 2015. We have had nothing but problems since. After hours of calls, hours of time with "technicians", and hours of time online, we continue to have problems. Everything from erratic billing, to consistent issues with service.

Unfortunately, the only thing keeping us with them is that Comcast service is even worse. At least with frontier, my internet doesnt crash hourly.

Where to begin....

When I called to transfer my service, I was told not to cancel with comcast until frontier could port my number over... OK, kinda makes sense, but not really...
Got our service installed - after they missed two appointments - and had my number pointed over. Thats where the billing issues started. They could not get the two accounts merged correctly, and charged us almost $1000 for the installation and setup. This was after I was told that there would be no charge for installation.. So, got that refunded. Now the fun begins. We were told we would have a "whole house DVR System" that was the same as the one we have with comcast. Guess wat, it wasnt. We could not pause, rewind, etc., live TV from all of our boxes. Only the Main box. So I called back. The lady I got on the phone was extremely nice. She told me - "Well, you should be able to do that. Let me check your service." When she got back on the phone, 45 minutes later - I was told that she spoke with a "Tech" who said our service didnt provide that feature and we would have to "Upgrade" to the next level of service. I should have canceled right then...

But nope, the wife wants her service. So, we "Upgraded". When the tech showed up, he informed me that this was a brand new "feature" that Frontier was rolling out. I told him we had that "Feature" with comcast for at least 2 years. He stammered, and hemmed and hawed and said it was new to Frontier. He then informed me that they leased the software from Verizon, but not the entire software package. He was very proud that some of it was written 'in-house'.

I should probably interject here, and tell you that I am a IT Geek with oer 30 years of exeprience in everything from pulling and terminating CAT5/Fiber, to managing and configuring multi state LANs.

Anyway, the tech got the outlets terminated, got the demarc all set up and configured, and came in to test his work. Guess what, 3 of the 4 outlets would freeze, or complain about network issues, etc. He then went into this long monologue about hoe the MOCAnet stuff was new, they were the first ones using it, etc. I called bullshit on him, and told him I wanted someone out here that knew what they were doing, and would not try to piss in my face and tell me its raining. He got on the phone, and had his 'supervisor' come out. The supervisor showed up and told me he had done the most of this 'new' system installs than anyone else. I asked him how many, he said "three".

They tried everything. Even blaming the copper inside the house. So, I grabbed my reel of coax, and told them to feel free to test that theory. They pulled all new copper - running along the floors inside the house - and retested. Guess what? Still didnt work. I told them to fix their software, and then get back to me. I was assured it wasnt a software issue.

Fast forward a few weeks - yes the troubleshooting went on for weeks - they show up with a new MB for their demarc. Test it out - hey look! It works! - while they were standing there. I told them, wait 20 minutes, it will happen again. It wasnt a consisntent issue. Guess what, not 5 minutes after they were done, and left, the issue reappeared. So I call them back. I get "tech support" who sends a reoot signal to my system, without asking me first, and proceeds to tell me that will fix it. I tell him it wont, but hes a phone monkey, so he knows everything. After his little reboot experiment, the issue still shows up. I call back - AGAIN - ad get another little phone monkey who wants to reboot me. I tell him to read the notes on my account, that I had JUST called and they had JUST rebooted. He says there are no notes on my account, and the call I just made 20 minutes before is not showing on my account.

This is where it gets really fun. Remember me saying they told me not to cancel until they ported my number? If not, scroll up. I will wait..... Got it?

Ok, apparently, I now have TWO SEPARATE ACCOUNTS. I tell this dude on the phone that he has the wrong account number, and he tells me that I have the wrong one... woo hoo! I explain to him what happened, and he says he has to transfer me, because HIS SUPPORT SCRIPT doesnt cover this. By this time, I am laughing my ass off. I know what phone support is like - I did telephone support for AOL back in the day - so I kinda feel bad for him. But, I also tell him to use his brain, and not just whats written on his script. He transfers me anyway.

Now, I am talking to billing. I give them the whole story, because apparently the phone support dude failed to add HIS notes to my account - either one - and the billing person has no idea what I am talking about. I get transferred AGAIN.

This time, I am assured they will merge the accounts, and everything will be fine. Ok, good. Now back to my technical issues, right? Nope.

Turns out, paying my bill online is not a good idea, because I can only be associated with ONE account number. We pay that acct number, but the OTHER account still has an outstanding balance. My service gets shut off for Non-Payment - of an account I cant access...

I call them up, we figure out what happened (I say we, but I was walking these idiots through everything), and they tell me a flag will be reset, and my service will be back on within the hour. This is around 630PM PAcific time. 8PM rolls around, still no service. I call ad get a recording that they are now closed. I look around, find another number and call them. I get another phone support dude reading a script and immediately ask for a supervisor. I speak with him, good guy - would probably do really well somewhere else - and he tells me the flag was never reset. So, I ask him to reset the flag, turn my service back on, etc. I am informed that "The department that handles that is closed, and wont re-open until 0800 the next morning". At this point, I am pissed. I dont care about TV, but I need the phone at least for my alarm on my house. He apologizes, and agrees that a single point of failure like that is bad business. But, nothing he can do. He tells me to call back in the morning. I told him to text, call, email, something, to whoever he needs to so that my service is restored first thing, because I should not have to waste any more of my time because of their idiocy.

Guess what, I get up the next morning, and my service is back on. I call up anyway, and was told - "oh, it looks like they just forogot to check that box' - Now Im thinking to myself "those idiots follow the script to the letter. He didnt forget, hes just an asshole".

Finally get the bills merged, after about 2 weeks, and almost 20 hours on the phone. Now to get this technical issue fixed.

I call to speak with a tech supervisor, and have them come back out to the house. They cant figure out whats wrong, but now its only one specific outlet that has the freezing issue. So, they replace all the cabling to the outlets. Doesnt help this one outlet that keeps telling me the media client has lost connection and to reboot the client.

I swap boxes with another media client that works, and get the same thing. I swap the coax, same thing. At this point, I KNOW its gotta be their software. Either bad programming, or configuration. The tech supervisor told me they had never done an installation with more than two media clients. SO I think they arent setup for more than one one 'hub' and two clients.

I had someone from corporate working with me on the issues, and got nowehre with them. The only thing they haleped with was the billing issues. Even at that, I didnt get all of the overcharges reversed.

At this point, we are cancelling our TV service with them, and only keeping them for phone and internet - until we can find another provider who offers the speeds I need for my home business. I do IT Consulting, and cant afford to not have high speed internet.

tl;dr version - they dont know how to set up their own equipment, or software.


 – About 1 Week ago.

I am not from Minnesota.!! My frontier problems are in California!! I wrote the last note from a laptop in Oregon. they think I am in the midwest?? Bryan...

I am not from Minnesota.!! My frontier problems are in California!! I wrote the last note from a laptop in Oregon. they think I am in the midwest?? Bryan

 – About 1 Week ago.

I canceled my land line in April 19, 2016 . They still are sending me a bill for the last three months. When I try to talk to them about it, they keep transfering me to someone else, who in turn,...

I canceled my land line in April 19, 2016 . They still are sending me a bill for the last three months. When I try to talk to them about it, they keep transfering me to someone else, who in turn, never pick up to talk for over 30min. on my cell phone, that gets expensive!!! Lets all just ignore them!! Don't pay your bill and see how they will CRY.. if everyone in Calif. does this, maybe TWC will take over this incompetant Group of IDIOTS. Bryan

 – About 1 Week ago.

This is without a doubt the most inept and frustrating company I have EVER dealt with in over 30 years of business. Since the takeover, I have not yet been able to set up online bill pay. Every month...

This is without a doubt the most inept and frustrating company I have EVER dealt with in over 30 years of business. Since the takeover, I have not yet been able to set up online bill pay. Every month it is call after call to them, 2 hours on up.... They are AWFUL . Too many customers, not enough help.

 – About 1 Week ago.

We used to have frontier for our phone only, and xfinity for our tv and internet, but when we moved we had to switch to FiOS for all three. No problem with phone or cable.

WiFi?...

We used to have frontier for our phone only, and xfinity for our tv and internet, but when we moved we had to switch to FiOS for all three. No problem with phone or cable.

WiFi? Absolutely terrible. At least three times a day it stops working and we have to restart our router. Maybe our router has a problem but it was fixed for a few months and now it is happening again. It's dropped three times in the past 15 minutes.

Worst internet ever, but my parents won't switch back to xfinity.

 – About 1 Week ago.

FRONTIER is charging me 536 for a cancelation fee while my contract with Verizon was a $ 200 for an early termination fee !!!! they own your Verizon agreement but they still charge you they're own...

FRONTIER is charging me 536 for a cancelation fee while my contract with Verizon was a $ 200 for an early termination fee !!!! they own your Verizon agreement but they still charge you they're own fees !!!!!!!!!!!!!!! ????????????????????

 – About 1 Week ago.

Worst company in the History of America. Incompetent Customer service reps, Supervisors and company. Worst experience with a company I've ever had to deal with....

Worst company in the History of America. Incompetent Customer service reps, Supervisors and company. Worst experience with a company I've ever had to deal with.

 – About 1 Week ago.

Long term Frontier customer. Have dealt with extremely intermittent service for the past month. Attempts to work with technical service failed miserably. Contract CS personnel lied consistently...

Long term Frontier customer. Have dealt with extremely intermittent service for the past month. Attempts to work with technical service failed miserably. Contract CS personnel lied consistently about technicians being enroute, that they would call me, fix my issue on a certain day... et cetera. Three days in: no calls, no technicians, and no fix. Add to that the fact that the trouble ticket is now listed as "complete." Incredible...

Solution: I cancelled my Frontier service and am heading to their competitor.

I cannot recall ever dealing with a less competent service organization.

 – About 1 Week ago.

Cancelled my service a week ago when they messed me around for three weeks trying to get DSL. Thought I would give them one last chance with FIOS. The tech never showed up. I called and asked where...

Cancelled my service a week ago when they messed me around for three weeks trying to get DSL. Thought I would give them one last chance with FIOS. The tech never showed up. I called and asked where was he, I was told, "oh we rescheduled for next week". I said that is it, close my account. I thought it was over. My kid calls me today and says frontier is at the door to install FIOS. I said great, let him in and hand him the phone, I told the guy to get out. I cancelled my service a week ago. Well, I called frontier and my service was still there.... geez.... how do these people sleep at night...

 – About 1 Week ago.

All I want is a static IP address. I've been on the phone with Frontier for 3 hours! I keep getting transferred b/t the residential and business customer service departments, the prices keep...

All I want is a static IP address. I've been on the phone with Frontier for 3 hours! I keep getting transferred b/t the residential and business customer service departments, the prices keep changing every time I talk to a new representative. What a bunch of idiots!

 – About 1 Week ago.

Lost all 3 services (TV, Internet, and Phone) shortly after 1pm on Tuesday. Called support after I got home at 5pm and was told a tech will be dispatched on FRIDAY. Seriously? 3 frigging days for...

Lost all 3 services (TV, Internet, and Phone) shortly after 1pm on Tuesday. Called support after I got home at 5pm and was told a tech will be dispatched on FRIDAY. Seriously? 3 frigging days for repair? I had Verizon FiOS for 5 years before this and NEVER had an issue. Frontier takes over and suddenly it's absolute crap.

 – About 1 Week ago.

They have the worst billing department ever. Still waiting for our credit from services we cancelled 3 months ago. Too many broken promises and not enough experienced account managers who know how to...

They have the worst billing department ever. Still waiting for our credit from services we cancelled 3 months ago. Too many broken promises and not enough experienced account managers who know how to fix the problem.

 – About 1 Week ago.

Frontier canceled my install date, and never told me. Then Frontier ran a credit check they didnt need to, which affected my credit. Then Frontier moved mynext install date without telling me. Then...

Frontier canceled my install date, and never told me. Then Frontier ran a credit check they didnt need to, which affected my credit. Then Frontier moved mynext install date without telling me. Then Frontier added a security package without asking me. Then Frontier told me the install appointment would be from 8-5 (nine hours? really). Then I canceled my account, but someone still showed up to install my internet on the original install date. Then when I called again to fix it, they had no idea why someone showed up.

All the while the customer service was terrible, and had huge call-waiting times. People were hard to understand, and didn't listen to me when I was talking, and were always trying to upsale me.

They still haven't refunded my deposit.

 – About 1 Week ago.

I'm paying for up to 6 Mpbs the highest down load I ever gotten was 2.3, most of the time I get less than 1 Mpbs. I've complained, have been told that they are working in my area, have been...

I'm paying for up to 6 Mpbs the highest down load I ever gotten was 2.3, most of the time I get less than 1 Mpbs. I've complained, have been told that they are working in my area, have been told they are coming to fit the problem @ 3 pm the next day & no one shows up, called they, they say no ones coming. Who in the government to you call. Is there a lawyer interested in a class action suit???

 – About 1 Week ago.

Thank you to the last persons suggestion which I will be sure to try. Internet went down sometime last night and I woke up to find it's still gone. I hate this goddamn company. ...

Thank you to the last persons suggestion which I will be sure to try. Internet went down sometime last night and I woke up to find it's still gone. I hate this goddamn company.

 – About 1 Week ago.

Florida customer this frontier transition has been the worst I hope we have a class action lawsuit coming ...

Florida customer this frontier transition has been the worst I hope we have a class action lawsuit coming

 – About 1 Week ago.

The hits keep right on coming, don't they? If you're in North Texas and having problems with sites not being found, or having to press stop, then reload on your browser to do anything, or...

The hits keep right on coming, don't they? If you're in North Texas and having problems with sites not being found, or having to press stop, then reload on your browser to do anything, or things like XBOX Live lobbies not working, it's because Frontier has a DNS problem. The easiest way to solve this is to do this:

Phones: Go into your internet connection and change the DNS from your router's address to 8.8.4.4

Windows (10): View Network Connections, find your network card or wireless adapter that's active, choose properties. Then scroll through the list to Internet Protocol version 4, choose properties, Change the DNS Servers to 8.8.4.4 and 8.8.8.8

This will switch you to use Google's DNS and your problems should go away.

If you know how to mess with your router, you can set your router's DNS to these settings too, which will automatically go to your devices if you don't specify them there.

This has been going on for about a week, and frankly, Frontier sucks... this is commodity stuff we're talking about here... it's not allowed to break. It's the most BASIC service they have, it HAS to work.... DNS is not hard. It speaks volumes about this provider.

The next thing you should do it get away from Frontier - I am. I have no choice but to go the the great satan Time Warner - but at least I know they'll answer the phone and can run a network.

Plus, for many of us that came from Verizon, TWC and Comcast have faster, better packages for the same money. Even though I got a CHERRY deal from Verizon just before the conversion, it's not worth the potential for massive disruption. Screw Frontier and their shitty network.

 – About 1 Week ago.

The worst company ever
i have been waiting for two months for a $535.00 credit
My monthly bill has never been right since the Verizon transition.
i have been calling Customer service...

The worst company ever
i have been waiting for two months for a $535.00 credit
My monthly bill has never been right since the Verizon transition.
i have been calling Customer service once a week getting promises from different reps
but nothing ever gets changed in the system

 – About 1 Week ago.

Horrible Horrible !!
My service was disconnected on June 28th. Called in and was advised I had a balance of $267.... they could not provode proof of this just some rambling about "what they...

Horrible Horrible !!
My service was disconnected on June 28th. Called in and was advised I had a balance of $267.... they could not provode proof of this just some rambling about "what they recieved from Verizon". So we whiched over to Brighthouse. Today I get a bill for $556 and when I called in (after 9 transfers and 49 minso later) I was told I still have connection with Frontier??? Now they want to charge me for breaking my contract with them.

 – About 1 Week ago.

Never had any issues with Verizon for the last 8 years and now I don't have internet, cable or phone service. The worst part...Frontier will send a technician two weeks from now. REALLY!! Horrible...

Never had any issues with Verizon for the last 8 years and now I don't have internet, cable or phone service. The worst part...Frontier will send a technician two weeks from now. REALLY!! Horrible customer service. The person in Phillipines kept repeating lines from a format. Did not understand me at all.

 – About 1 Week ago.

This company has to be the ABSOLUTE WORST "business" in operation. It's complete BS. They DO NOT, DO NOT provide high speed internet. This service is so inconsistent. Most days it is...

This company has to be the ABSOLUTE WORST "business" in operation. It's complete BS. They DO NOT, DO NOT provide high speed internet. This service is so inconsistent. Most days it is barely a crawl. Then it is a series of drops ALL DAY LONG. Why are they getting away with this? Simply because of the fact that they absolutely know that most people do not have the time, know-how or the wherewithall to start a class action law suit. However, that is EXACTLY what should be brought upon this so called pig of a business.

I, myself, have not any of the above mentioned necessities but am scouring the net (in between drops), to try and find someone who might be interested. Unfortunately, there is no pro-bono or contingency based interest in this case because unfortunately, they have to see the possibility of a big pay day.

I have been trying (without success), to elicit any interest in our collective plight from the Gov't agencies FCC and FTC. Alas, my efforts have only proved to be an exercise in futility. It is time consuming and worse a mental exercise in obfuscating the bureaucratic red-tape. For the average person like myself it can seem completely hopeless and in the end you feel like your options are to shut up and take it, try and find another service (which I am currently working on...not a lot of great alternatives, drive around for "free" wi-fi locations all day or, gulp, go without internet completely! It's insanity.

 – About 1 Week ago.

Holy Smokes,

I mean, I was expecting a little bit of disorganization with the switch, but this is brutal. I had no issues with them for a couple months after the verizon/frontier switch,...

Holy Smokes,

I mean, I was expecting a little bit of disorganization with the switch, but this is brutal. I had no issues with them for a couple months after the verizon/frontier switch, then out of the blue, BAM, extra $150 tacked onto my bill. 3 weeks later and multiple failed faxes sent (numbers which they provided), they finally admitted to their mistake but "unfortunately cannot erase what I owe" because of the amount of time that had past....?!?!?!?!?! So, they expect me to pay and keep my fingers crossed that they honor the credits they assured me would be added to my next bill.

I feel like I'm taking crazy pills!!!!

 – About 1 Week ago.

What on God's green Earth happened to our awesome super-fast internet speed? FRONTIER happened... Frontier sucks big ones man. How can they even call themselves a business? Don't you have to...

What on God's green Earth happened to our awesome super-fast internet speed? FRONTIER happened... Frontier sucks big ones man. How can they even call themselves a business? Don't you have to actually offer a good or service to charge people an arm and a leg? Seriously though, what the eff Frontier?

 – About 1 Week ago.

Speeds all over the place, one minute it's near rated speed (3Mbps), the next it's down to 400Kbps or lower or drops altogether.

Typical dummy sheet (canned response) support from...

Speeds all over the place, one minute it's near rated speed (3Mbps), the next it's down to 400Kbps or lower or drops altogether.

Typical dummy sheet (canned response) support from India: 1. It's the modem. Ok, I played along; installed new modem, knowing damn well it wasn't the modem's fault. Surprise, problem persists. So I call them back several more times.
2. Power cycle the modem (yeah, that must be why it was the original modem's problem, right?). Durrr. Ok, I play along, having already done it numerous times, plus browser-based reboot, to no avail -- been building my own machines since the 70's, but tech support still treats everyone like they're clueless. Surprise, problem persists. 3. We will send a tech. Ok, tech arrives -- he's the one who hand delivered the new modem, and agreed with me that it wasn't a line problem and just congestion. Support also supposedly performs line tests on each call to them. Surprise, there's never an issue with the lines, problem persists. 4. Refuse to acknowledge a KNOWN problem that existed with Verizon and was FIXED by a tier-2 agent at Verizon -- that being, CONGESTED DSLAMs. Said Verizon technician (an American, incredible as that is), simply switched to an uncongested DSLAM. It took several attempts, but problem SOLVED.. until Frontier took over.

If this company would stop overselling services (or removing equipment), causing congestion, this problem would go away and stability would be restored for many of us, and we'd get our rated/paid speeds, reliably. Good luck getting any support agent to admit the problem is with Frontier's CO equipment or setup; they WILL NOT switch DSLAMs because they know damn well there are NO UNCONGESTED ones now.

 – About 2 weeks ago.

hey guys, using frontier in dfw area, my internet has been SLOW and finally yesterday websites stopped responding, so I actually switched to google's dns servers, 8.8.8.8 and 8.8.4.4 and...

hey guys, using frontier in dfw area, my internet has been SLOW and finally yesterday websites stopped responding, so I actually switched to google's dns servers, 8.8.8.8 and 8.8.4.4 and everything is working for now, will see how long it works though, so just swap out your dns servers and that should help a little but like everyone here FRONTIER SUCKS

 – About 2 weeks ago.

Cable box breaks, they send 2. The two new ones don't work either. It's only taken them a month to get around to finally sending a technician out after about 6 hours of phone calls and lies...

Cable box breaks, they send 2. The two new ones don't work either. It's only taken them a month to get around to finally sending a technician out after about 6 hours of phone calls and lies (said I could pick up a box at any retail location but surprisingly failed to mention there are none in WA so I'd have to drive to California to pick up a cable box).

 – About 2 weeks ago.

Two months ago Internet didn't work then the TV didn't work and now the last five days we cannot receive incoming calls to people with disabilities and one just had a major surgery doctors...

Two months ago Internet didn't work then the TV didn't work and now the last five days we cannot receive incoming calls to people with disabilities and one just had a major surgery doctors cannot call physical therapist I need to get the problem fixed ASAP

 – About 2 weeks ago.

It's hard to work from home with ZERO internet connection and no explanation for the outage or when it will be solved. I waited 35 minutes to speak with a useless customer service agent who could...

It's hard to work from home with ZERO internet connection and no explanation for the outage or when it will be solved. I waited 35 minutes to speak with a useless customer service agent who could not find my account number, even when I sent her a screen shot of it. When she asked what state I was in, she said "The internet is broken in Texas." I'm not kidding. It was like talking to a 10-year-old. She was also super awkward and did not offer any kind of guidance.
This company does not own its failures and SUCKS at communicating. I signed a contract with Verizon, not these jokers. What a fiasco. I'm writing this from the public library because I can't communicate from home!

 – About 2 weeks ago.

Service on nay channels down for 5 days. In spite of numerous calls no one could help over the weekend. Finally reach someone today and they send some signals down and totally wipe out all my service!...

Service on nay channels down for 5 days. In spite of numerous calls no one could help over the weekend. Finally reach someone today and they send some signals down and totally wipe out all my service! Their technicians are poorly trained both in the system and the english language. The whole process is made doubly hard by trying to understand someone who barely speaks the language.

Contact the California Public Utilities Commission and file a complaint. They are the only hope at this point.

 – About 2 weeks ago.

Frontier sucks, we have the highest possible internet available for my region from them, and I can't even watch a single video without having to wait an hour for it to load....

Frontier sucks, we have the highest possible internet available for my region from them, and I can't even watch a single video without having to wait an hour for it to load.

 – About 2 weeks ago.

Haven't had phone for a month, attempted to cancel service, am currently on hold and have been so for 3 hours after being disconnected 3 times from prior attempts. Their internet is unreliable and...

Haven't had phone for a month, attempted to cancel service, am currently on hold and have been so for 3 hours after being disconnected 3 times from prior attempts. Their internet is unreliable and sketchy at best.

 – About 2 weeks ago.

FRONTIER IS A JOKE!
---------------------------------------------

I have been a loyal and satisfied Verizon company since 2005. I never had any issues and their support was great. ...

FRONTIER IS A JOKE!
---------------------------------------------

I have been a loyal and satisfied Verizon company since 2005. I never had any issues and their support was great. Since the transition, it's been nothing but a nightmare.

Problems I have experienced:
1. Poor Customer Service and Support
2. MAJOR Technical Service issues with my TV Package (described below)
3. No access to 3rd party App's on my tablet
4. Tech Support is poor
5. Outages with service

My Main Issue:

I had a technical issue and they had to switch the box to a new Frontier box. I was paying $89 a month off of contract and had a basic HD channel package and 50/50 internet speed.

One morning, my TV was not receiving video, so I had a tech come by to check it out. he said that he had to change the box from the "old" Verizon box to the "New" Frontier box. Now, once they changed out the box, I only have LOCAL CHANNELS (no HD or even cable channels). The technician was told by the Frontier Support person that I was only on a local service package. I HAVE NOT OR NEVER HAVE CHANGED THIS. When I called in, the customer service person told me that I shouldn't have been receiving any HD or other channels on the package I was on. I was receiving this service in error, she said. I told her that I had selected this package on the Verizon website before the transition, but she told me that that was not possible.

I am so disappointed, angry, frustrated, and DONE with Frontier. I am so glad I am not on a contract with them. This has been nothing but a headache and I never ever want to deal with this again.

I am now on an active search for another provider. It cannot get any worse!

- Jon
Denton, TX

 – About 2 weeks ago.

Ok, so I'm on the phone with Frontiers incredible tech support, as I need a simple re-leasing of a new IP address. Standard procedure for installing a new router, for some reason. I called 3...

Ok, so I'm on the phone with Frontiers incredible tech support, as I need a simple re-leasing of a new IP address. Standard procedure for installing a new router, for some reason. I called 3 times. Now mind you, I have a "business account" with them.

The first time it's some guy from India, lets just call him "Dorkster". Okay, I'm in the router, and Dorkster wants me to release and refresh my IP address from the command prompt in windows.

That does nothing for my router, I tried to tell him..I told the moron, to begin with, that I was installing a new router and was in the routers configuration panel trying to get a signal. I explained that I've already cloned the MAC, and have DHCP configured, and I just need to get a new lease on a new IP. It's been done very simply in the past with verizon, ever since I started service with them over 10 years ago"

He went on to explain that this would "reset" the IP address. Yes, it will, if I want to reset my IP on my on a client, then I hung up on the idiot.

Next, I wait another 30 min, and the asshole has me on mute, so he can't hear me. At least this idiot is from the US, or at least sounded like it as he yelled hello hello over and over again.

3rd Time, I get who we'll just call Mor; Ron Mor. I ask him to "please reset my IP Lease, so my router can attach to your internet, it's been done several times in the past year, very simple, but you have to do it from there".

He starts by asking me to open my command prompt and I'm like, NO, I'M IN MY ROUTER. "DOY, Oh, you installed a new router?" Yes you jackass, I said that first.". "Well sir, that's beyond my scope of knowledge, you will need to pay for elevated support".I hung up and reinstalled my old router.

 – About 2 weeks ago.

Internet down all day, hate Froniter I signed a two sign with Verizon and this slow ass worthless company. People please come together and put this Froniter out of business. ...

Internet down all day, hate Froniter I signed a two sign with Verizon and this slow ass worthless company. People please come together and put this Froniter out of business.

 – About 2 weeks ago.

I really love not being able to access the Internet I thought today was gonna be fun but no frontier says screw this lets just not have Internet today ...

I really love not being able to access the Internet I thought today was gonna be fun but no frontier says screw this lets just not have Internet today

 – About 2 weeks ago.

I can't believe Verizon sold us all out for this wretched company who can't manage to keep the Internet up for more than an hour straight. Slow is an understatement and half of the time it...

I can't believe Verizon sold us all out for this wretched company who can't manage to keep the Internet up for more than an hour straight. Slow is an understatement and half of the time it just goes out. What's worse is that there's nothing we can do about it. We didn't even ask for this.

 – About 2 weeks ago.

So I can't connect to anything, ps4 wont connect, laptop or anything, tired of this, im switching tomorrow canceling this crap...

So I can't connect to anything, ps4 wont connect, laptop or anything, tired of this, im switching tomorrow canceling this crap

 – About 2 weeks ago.

Fun with Frontier in Tampa, FL. ±2million population in this metro area.
Internet went out on Tuesday (12th) mid-day, support put in a rush ticket to get it fixed ASAP. For Friday (15th) later...

Fun with Frontier in Tampa, FL. ±2million population in this metro area.
Internet went out on Tuesday (12th) mid-day, support put in a rush ticket to get it fixed ASAP. For Friday (15th) later that week. Installer comes in and rips out prior ONT and replaces it (OK, 10 years old). Removes the backup battery, stating 'these just cause you problems'. Like being able to use the phone landline during power outages??
Next, on Saturday (16th) we find our Games on Demand (unused due to the ISP{ outage) requires a new Frontier email to access, AND we need to upgrade to the top-of-the-line package for 15$/month. Sure, it started at 5$/m and Frontier jacked it up to 12$/m after the takeover, but that is some crap. Well, it was good for 10 years, but bye-bye ...
Now, we found out our multi-room DVR no longer functions after the ONT rebuild. Coincidence? I think not. I am sure that will be another pricey equipment upgrade and new service package required.
FiOS has been good for 10 years (mostly due to our minimal interactions with Verizon), but the rapacious attitude is really starting to p!ss us off. Brighthouse is slammed with replacement installs, our I would have switched then. They are about to adopt the Verizon business model (going to merge with Charter), so here it goes again. WaWaWa ... stay tuned!

 – About 2 weeks ago.

Tried to call technical support yesterday and was on hold for over 45 min. My down load speed shows 57Mbps from Frontier, but myself or kids can't pull up simple sites or Youtube videos.

Tried to call technical support yesterday and was on hold for over 45 min. My down load speed shows 57Mbps from Frontier, but myself or kids can't pull up simple sites or Youtube videos.
Even Frontiers main site can't pull up it's help site. How can Frontier keep up your connection when they can't even keep their own site up.

You suck Frontier !

 – About 2 weeks ago.

Service started dropping the first 2 weeks Frontier took over. I can't even contact tech support....

Service started dropping the first 2 weeks Frontier took over. I can't even contact tech support.

 – About 2 weeks ago.

The worst telecommunication.company ever. Horrible service, just as bad customer service and extremely overpriced....

The worst telecommunication.company ever. Horrible service, just as bad customer service and extremely overpriced.

 – About 2 weeks ago.

2 months since the tech got us a new router, but it's still not working. Three months without internet........

2 months since the tech got us a new router, but it's still not working. Three months without internet.....

 – About 2 weeks ago.

Our apartment complex now ONLY allows Frontier as an ISP. Since they forced us to switch to this service, our internet has been consistently SLOW and often cannot connect to simple TEXT web pages. I...

Our apartment complex now ONLY allows Frontier as an ISP. Since they forced us to switch to this service, our internet has been consistently SLOW and often cannot connect to simple TEXT web pages. I hate this service with passion and will consider NOT resigning a lease because of this. Creating a monopoly has ruined the internet in Dallas TX

 – About 2 weeks ago.

frontier is shit. slow ass wifi. changing internet provider soon. fuckk this shit....

frontier is shit. slow ass wifi. changing internet provider soon. fuckk this shit.

 – About 2 weeks ago.

I'm typing this from my phone because my internet isn't working. For me, the wifi has been down ALL DAY. It's 4pm as I'm writing this and it's been down since 6am, the time when I...

I'm typing this from my phone because my internet isn't working. For me, the wifi has been down ALL DAY. It's 4pm as I'm writing this and it's been down since 6am, the time when I normally wake. This isn't the first time either. It happened once before around May and I am sick and tired of this!!

 – About 2 weeks ago.

https://www.amazon.com/dp/B01IG5G130#navbar

It's free for 24 hours this Monday July 18, 2016

please share and have a great rest of weekend!...

https://www.amazon.com/dp/B01IG5G130#navbar

It's free for 24 hours this Monday July 18, 2016

please share and have a great rest of weekend!

 – About 2 weeks ago.

Absolutely hate frontier. I live in eastern shasta county and have had them for my landline provider for 24 years. They are my only option for landline, no cell service option at this time. The other...

Absolutely hate frontier. I live in eastern shasta county and have had them for my landline provider for 24 years. They are my only option for landline, no cell service option at this time. The other choice is Hughes Net satellite. I have had many friends drop frontier to try Hughes, only to come back to frontier due to Hughes service was worse, hard to believe that any company could be worse than frontier. Twice now our whole town has lost phone service, dsl service. That means I have to drive 10 miles to get a cell signal so I can report it to frontier. The dimwit on the other end, with the heavy accent does not seem to be able to grasp the concept that it isn't just my phone that is out, but my whole town [ pop. 250 or so ] . The last outage happened on july 2, 2016 and I was told that the repair person would arrive on july 11th. I wanted to reach through my cell phone, well anyway we got lucky because the phones were fixed later the same day. Was surprised when our phone rang that evening. My biggest gripe is our DSL service. It is worse than slow!! I call it the super slow speed internut that cost me 50 bucks a month. That's the thing, I am paying 50 bucks a month for this horrible service. So glad I found your web page, LOVE IT !!

 – About 2 weeks ago.

I've had Frontier for years-originally, as you all know, they were Verizon. They have gotten progressively worse and worse and worse (how can something get worse instead of better?) until it is to...

I've had Frontier for years-originally, as you all know, they were Verizon. They have gotten progressively worse and worse and worse (how can something get worse instead of better?) until it is to the point where every time I see a Frontier truck on the road I have to talk myself down from attacking.

The straw that broke the camel's back was this past week when I was trying to pay my monthly bill online ($58.00) and once again, out of the blue, had no internet.

I got rid of my monthly DirecTv ( to save money) and I signed up for Hulu and Nexflix ( both I love) WHEN I HAVE INTERNET- which is spotty, at best.

Sometimes, while watching one program I am dropped 20+ times.

It is to the point of CRAZY !

When did it EVER become an everyday thing where we pay for POOR service and are just forced to accept the fact that we aren NOT getting what we paid for?

I'll stop this rant here before ya all guess my age (birth year:1964)...but back in the day, if you paid for something, you got the service and for the most part, the quality with which you were paying for IF you didn't, someone would graciously rectify the situation and make you ( as the consumer) happy.

It use to matter!

F*ck you Frontier/Verizon!

This week (after almost 10 years) I'm switching to Comcast/XfinityBlast....(Blast what?)

I'm not even optimistic that they will be better....I am just ready to give my hard earned money to a different set of theiving, spinless bastards!

Only in America!

 – About 2 weeks ago.

Unbelievable. No service for 4 days. Ticket closed because it's fixed. Chat disconnects every time I try. Calls are awful. Customer service laughed that they forgot to put notes in my file about...

Unbelievable. No service for 4 days. Ticket closed because it's fixed. Chat disconnects every time I try. Calls are awful. Customer service laughed that they forgot to put notes in my file about which tech did what have to start over. I mean start over with new provider!! Frontier sucks!!!!!

 – About 2 weeks ago.

please make sure that you are ready for transitions next time,(if there is a next time)I am just being nice even we are very frustrated with customer service and customer support. I hope the upper...

please make sure that you are ready for transitions next time,(if there is a next time)I am just being nice even we are very frustrated with customer service and customer support. I hope the upper management would consider things before going to this transition again. Best of luck whoever owns this company. IR9RD

 – About 2 weeks ago.

Emory,Tx
I hope everyone knows that Frontier is owned by Verizon and that means that both these companies Sucks ass. I have seen over and over how many people keep getting dropped 20+times a...

Emory,Tx
I hope everyone knows that Frontier is owned by Verizon and that means that both these companies Sucks ass. I have seen over and over how many people keep getting dropped 20+times a day I'm no exception to that--Everytime I've called they give me the run around that their working on the line--Well they'be been working on the line for 2 1/2 months now and if I had been working for these bastards I could've already laid a line from Dallas to Tyler Texas by now------Fucking Idiots!! LYING IDIOTS AT THAT

 – About 2 weeks ago.

I would rather:
*Be beaten with a ball peen hammer in the head
*Dig out my eyes with a rusty spoon
*Dive into a pit of Vipers
*Have to deal with Frontier support.

I would rather:
*Be beaten with a ball peen hammer in the head
*Dig out my eyes with a rusty spoon
*Dive into a pit of Vipers
*Have to deal with Frontier support.

 – About 2 weeks ago.

I have been passed to 6 different reps, non of whom has a clue. It is like a workfare program where they must just pass calls to each other all day. ...

I have been passed to 6 different reps, non of whom has a clue. It is like a workfare program where they must just pass calls to each other all day.

 – About 2 weeks ago.

Total outages for days, clueless reps. This is the worst company EVER!
Verizon really dropped everyone in the dumpster with this team of idiots.
Three calls dropped by reps, then two...

Total outages for days, clueless reps. This is the worst company EVER!
Verizon really dropped everyone in the dumpster with this team of idiots.
Three calls dropped by reps, then two tickets supposedly opened that had no record of upon follow up.
If you have taken the time to write here and did not switch providers, you deserve all of the frustration you will get going forward.
I am out!!

 – About 2 weeks ago.

So these idiots are routing everything the most stupid way possible, or perhaps it's those little black boxes the gov installed in all the ISPs...

So these idiots are routing everything the most stupid way possible, or perhaps it's those little black boxes the gov installed in all the ISPs

 – About 2 weeks ago.

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf...

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf

 – About 2 weeks ago.

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf...

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf

 – About 2 weeks ago.

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf...

INTERESTING, I am in California (French Valley) yet my comment was marked virginia.... wtf

 – About 2 weeks ago.

yep, French Valley today, all day, still says I have internet yet only connects occasionally and incredibly slow! To the point where most sites just stop. This is only 10 year old fiber, original...

yep, French Valley today, all day, still says I have internet yet only connects occasionally and incredibly slow! To the point where most sites just stop. This is only 10 year old fiber, original install was FiOS, which was excellent until frontier rat bastards.

 – About 2 weeks ago.

French Valley CA (Temecula- Murrieta-Winchester) has been down for 24 hours and they are clueless. They behave as though the issue is only my connection when indeed the neighbor's are without...

French Valley CA (Temecula- Murrieta-Winchester) has been down for 24 hours and they are clueless. They behave as though the issue is only my connection when indeed the neighbor's are without service too. It destroyed my productivity today. Getting a Verizon hotspot and moving to Time-Warner with phone and TV. Very inadequate company. Minor league at best.

 – About 2 weeks ago.

I am sick and fucking tired of being fucking dropped every fucking day. All day long on and off .... it is happening 20 + times a day. When the hell is this company going to fold?...

I am sick and fucking tired of being fucking dropped every fucking day. All day long on and off .... it is happening 20 + times a day. When the hell is this company going to fold?

 – About 2 weeks ago.

The past 4 day's I have noticed that the Server Frontier is connecting me to is located in CA though the Server I should be connecting to is located in NY.

This is causing major...

The past 4 day's I have noticed that the Server Frontier is connecting me to is located in CA though the Server I should be connecting to is located in NY.

This is causing major packet delay and bring service near if not unusable.

 – About 2 weeks ago.

TERRIBLE CUSTOMER SERVICE!!!!!...

TERRIBLE CUSTOMER SERVICE!!!!!

 – About 2 weeks ago.

I know frontier sucks but do NOT assume hughesnet is better my experience has bn atrocious. First I was deliberately misled by the installer then my service would run out in 3 days and they THEN told...

I know frontier sucks but do NOT assume hughesnet is better my experience has bn atrocious. First I was deliberately misled by the installer then my service would run out in 3 days and they THEN told me I would need a computer that could "properly" connect with my WIRELESS modem, after telling me I wouldn't need a computer to use my service, to fix my problem. After about 5 days of service calls and hours of wait time they fixed it remotely..... And there's more, Iv not been able to use my home page since the first week n Iv called about that several times all they did was help me reacess then it's right back to no info I'm sure there's more I havnt mentioned but that's the end of my rant for today.

 – About 2 weeks ago.

When my account was due for renewal, I wanted to go internet-only. My plan at the time was 25/25 and on my bill it showed $69/month for that plan. They offered $49 for 50/50 for new customers.

When my account was due for renewal, I wanted to go internet-only. My plan at the time was 25/25 and on my bill it showed $69/month for that plan. They offered $49 for 50/50 for new customers.

SEVERAL competitors had MUCH lower rates at higher speeds.

I tried an online chat. After waiting for quite a while, I was rudely told they don't give existing customers that price, it would be $79 for 50/50 internet.

So I tried calling to see if I could get a better rate by talking to someone else. 1/2 hour on hold then disconnected. Called back. 1/2 hour on hold then told that the department I needed was closed, call back tomorrow.

I called back the next day, I was told $79... first they said for the speed I currently had, then they said for 50/50. I told them about the competition, they said they don't match prices and there was NOTHING they could do for me. I said that when I renewed last time I was able to get the discount rate. They said that the rate was only for new customers, period.

I vented on facebook and twitter. They contacted me and said someone would contact me back. A week later, no contact.

So I signed up with WOW internet. $34/month for 110/10. FOUR times the speed of my old connection for 1/2 the price.

I called Frontier to cancel. They asked me why I was cancelling and I told them. They said "Oh, no, that's not the renewal rate. Someone gave you the wrong prices." Yes. THREE different someones.

It's two months later and I'm happy on WOW! internet. But I still have a credit coming from FIOS. I just called. They said it's THREE BILLING CYCLES before I get a refund. THREE MONTHS! For a refund. But if you are a day late with a payment they'll come after you!

Jerks.

 – About 2 weeks ago.

I've had it. The transition has been horrible from just about every way imaginable. The ONE thing that didn't break was FIOS. Well, they broke FIOS in Texas and Florida today. Congrats...

I've had it. The transition has been horrible from just about every way imaginable. The ONE thing that didn't break was FIOS. Well, they broke FIOS in Texas and Florida today. Congrats geniuses, great job.

 – About 2 weeks ago.

I've had it. The transition has been horrible from just about every way imaginable. The ONE thing that didn't break was FIOS. Well, they broke FIOS in Texas and Florida today. Congrats...

I've had it. The transition has been horrible from just about every way imaginable. The ONE thing that didn't break was FIOS. Well, they broke FIOS in Texas and Florida today. Congrats geniuses, great job.

 – About 2 weeks ago.

Cancelled service because they raised my bill from verizons rate. Then they told me I would pay $161.54 and owe nothing else. They sent confirmation, gave me employee id's, transfered me to...

Cancelled service because they raised my bill from verizons rate. Then they told me I would pay $161.54 and owe nothing else. They sent confirmation, gave me employee id's, transfered me to collection to corroborate,etc. 2 months down the road I was sent another bill for 10 days if service totalling $117. I called them telling them that I had confirmation of being paid in full and the was bogus. They told me I was right and proceded to give me confirmation number and fake employee id's. Today I was sent a bill from collections stating I owe them money
... this company is built by crooks and scam artist that prey on hard working American. I hope karma makes you choke on popcorn and die slowly.

 – About 2 weeks ago.

I do IT work and have FIOS. Two businesses I work with have had serious problems since Frontier took over Fios. They screwed up static IP's causing server and RDP problems. At home the internet...

I do IT work and have FIOS. Two businesses I work with have had serious problems since Frontier took over Fios. They screwed up static IP's causing server and RDP problems. At home the internet service has gone straight downhill, intermittent and slow. Time to sell all your Frontier stock and change providers. Frontier seems to be uber incompetent, even criminal.

 – About 2 weeks ago.

Only provider available in my area. The internet goes out for a total of 2 hours each day. When the Internet does work, i'm downloading at 20 kb/s, can't watch YouTube videos, can't surf...

Only provider available in my area. The internet goes out for a total of 2 hours each day. When the Internet does work, i'm downloading at 20 kb/s, can't watch YouTube videos, can't surf the web. They're forcing me to waste data on 4g. Internet is a utility, legal actions should be pursued since they can't provide this utility. I've gone through 3 routers and it hasn't fixed any sort of problem in the least bit. They have to be breaking some sort of utility law.

 – About 2 weeks ago.

The worst company of all time. A bunch of crooks. Very , very incompetent. They have U.S. customer service phone workers brainwashed not knowing they will get rid of them at any moment. They all are...

The worst company of all time. A bunch of crooks. Very , very incompetent. They have U.S. customer service phone workers brainwashed not knowing they will get rid of them at any moment. They all are the blind leading the blind. The CEO was grilled by Congress and all they say is, they apologize. That Don't fix they poor service.

 – About 2 weeks ago.

To make a long story short... I don't even want to talk about it... I can't do it anymore... They are DISHONORABLE... This is the word. They are Crooks... ...

To make a long story short... I don't even want to talk about it... I can't do it anymore... They are DISHONORABLE... This is the word. They are Crooks...

 – About 2 weeks ago.

Spent 40 mins on the phone with Chelsea from Indiana to continue my FiOS contract and switch out my dated DVR to the new Quantum system. After going over the bill and features with her she was to send...

Spent 40 mins on the phone with Chelsea from Indiana to continue my FiOS contract and switch out my dated DVR to the new Quantum system. After going over the bill and features with her she was to send me an email outlining all the changes.
Guess what? She never sent me the email, but whats worse is she never hit the ENTER key so there was no work order issued. I took a day off from work to be here to meet the installer, oh well.
The problem with these cable companies is that there is very little competition in a given area, so I have to stick with them. :(

 – About 2 weeks ago.

The worst. they make verizon look like the freakin customer service GODS. had to chat with the 3 times after the switch from fios to remove the service that we NEVER ASKED FOR but they were...

The worst. they make verizon look like the freakin customer service GODS. had to chat with the 3 times after the switch from fios to remove the service that we NEVER ASKED FOR but they were charging us for. They kept no records of our 45 min long chats. They lied about mailing out equipment return boxes. Our bills are now astronomical. They are the absolute worst. Changing to TWC today.

 – About 2 weeks ago.

Bill has risen every month since Verizon sold out. They tell me I am in a two year contract and can do nothing about it! WTF!...

Bill has risen every month since Verizon sold out. They tell me I am in a two year contract and can do nothing about it! WTF!

 – About 2 weeks ago.

VOD has not worked since Frontier took over the service. I telephoned their techs and was told they still are not done loading all the movies. My question is why show them as available when they are...

VOD has not worked since Frontier took over the service. I telephoned their techs and was told they still are not done loading all the movies. My question is why show them as available when they are aware they are not loaded?

 – About 2 weeks ago.

No cable, internet, phone since 4/20, so I ordered Time Warner Cable and tried to cancel Frontier Communication account. After 16 phone calls to Frontier customer service, they finally closed my...

No cable, internet, phone since 4/20, so I ordered Time Warner Cable and tried to cancel Frontier Communication account. After 16 phone calls to Frontier customer service, they finally closed my account on 6/5. Frontier is charging me $437.66 for services I NEVER RECEIVED. I was promised a REFUND FOR THE SERVICE I PAID FOR IN APRIL AND NEVER RECEIVED. I RECEIVED A LETTER THREATENING ME WITH A COLLECTIONS AGENCY IF I DONT PAY BY 7/17. This is extortion to threaten a customer's credit rating if they don't pay for services they never received. Frontier has put me through hell. I need internet to do my job. I've been using my phone to access my email and pay bills.

 – About 2 weeks ago.

Frontier can suck a dick if they think this is good internet. I can't even play online games anymore. Their internet speeds are ALWAYS >1000mbps for me. Whatever fuckin' knob is in charge of...

Frontier can suck a dick if they think this is good internet. I can't even play online games anymore. Their internet speeds are ALWAYS >1000mbps for me. Whatever fuckin' knob is in charge of this should off themselves.

 – About 2 weeks ago.

Frontier is absolute shit...

Frontier is absolute shit

 – About 2 weeks ago.

what the fuck i cant even use this shit at certain times this is retarded as fuck...

what the fuck i cant even use this shit at certain times this is retarded as fuck

 – About 2 weeks ago.

Wow, this internet provider is absolutely the worst. What am I paying for?
Hartford, Ct....

Wow, this internet provider is absolutely the worst. What am I paying for?
Hartford, Ct.

 – About 2 weeks ago.

I don't know why it says I'm in Houston, TX but I am actually in Sarasota, FL. & my Internet is currently down.....

I don't know why it says I'm in Houston, TX but I am actually in Sarasota, FL. & my Internet is currently down..

 – About 2 weeks ago.

This is the worst company I've ever had the displeasure of having to deal with. We had to switch to Frontier because Verizon sold to them in our area. Unfortunately, I can't get internet from...

This is the worst company I've ever had the displeasure of having to deal with. We had to switch to Frontier because Verizon sold to them in our area. Unfortunately, I can't get internet from any other company where I live, because I would. Their customer service stinks, no one actually knows what they are talking about, I've gotten different information from different reps, have has days where the Internet completely didn't work, the speeds are nowhere near the estimate we pay for, they made me over-pay the first month we had them because they don't know what they are talking about, their online bill-pay is often incorrect (says something is due on a certain date, I call and it's wrong).. oh and someone decided to disconnect with me on Chat help because I asked too many questions.

 – About 2 weeks ago.

By the way, I am not in Ashburn VA. I am in Desert Hot Springs California....

By the way, I am not in Ashburn VA. I am in Desert Hot Springs California.

 – About 2 weeks ago.

Have been trying to cancel my service with Frontier for several days now as my land line phone went out for the second time in two months. I was told a service tech would be out the next day...

Have been trying to cancel my service with Frontier for several days now as my land line phone went out for the second time in two months. I was told a service tech would be out the next day "anytime after 8 AM". I waited all day and no one showed up and no one called. The next day I went into one of their infamous "chats" to get my service cut off completely. I was even given a "confirmation number" which turned out to be totally meaningless. Finally yesterday I got an actual person on the line and said I wanted to cancel my phone service. He just kept saying "can I help you sir?" When I started yelling at him he said he could not continue the call because of my attitude and HUNG UP ON ME. I called back a second time and was very polite and asked that my phone service be cut off because I was being transferred to Australia for my job and didn't know when I would be back to the US. I said this because I wanted to avoid the "is there anything we can do to make you keep your service with us" bullshit. I was put on hold for about 15 minutes and then the guy comes back on the phone and GIVES ME THE SAME CONFIRMATION NUMBER that some other idiot had given me two days before. When I asked if Frontier would send me an email with the confirmation number I was told that "Frontier does not send out emails with confirmation numbers!!!" Say what? EVERY company I have ever dealt with will send a confirmation number to you so you have a record of having dealt with the company. I still don't know if my phone will be shut off this week or not. I do know that if it isn't and I get a regular bill from Frontier I will personally go out and cut the phone lines leading into my home. I CANNOT understand why Frontier is not being either sued or investigated by the CPUC AND the FCC. There needs to be a class action lawsuit started and I don't understand why THAT has not happened either. THE worst company I have ever had to deal with!

 – About 2 weeks ago.

Class action lawsuit someone!!!! The time and distress this has caused me is absolutely ridiculous. They are the worst. I don't have the time to write how upset I am by this company and the...

Class action lawsuit someone!!!! The time and distress this has caused me is absolutely ridiculous. They are the worst. I don't have the time to write how upset I am by this company and the transition. Loss of internet, credits not going through, multiple phone calls and wait time, service techs coming out on the WRONG day. Needless to say I changed to Charter and three months later I am still getting billed!!! Unbelievable. They make no sense in how they run this company. Please go away...yet another call to make.

 – About 2 weeks ago.

Frontier is hands down the worst internet company I have ever used and the WORST company I've ever had to deal with. The Internet cuts out (two different routers have both done the same thing,...

Frontier is hands down the worst internet company I have ever used and the WORST company I've ever had to deal with. The Internet cuts out (two different routers have both done the same thing, mind you) and when it does work, it is considerably slower than the service we received from FiOS for the same price.

 – About 2 weeks ago.

Frontier is a JOKE- It took them one MONTH to hook me up,n lied said my address doesnt exist, then said, we came you werent home, ONE MONTH later i was online. That was 2 years ago. I only had...

Frontier is a JOKE- It took them one MONTH to hook me up,n lied said my address doesnt exist, then said, we came you werent home, ONE MONTH later i was online. That was 2 years ago. I only had frontier because there were no other options. Well, I just moved figured im already a customer, took my equipment with me tried to get activated at new address, and guess what same bullshit. They said well have you fixed up friday, (3 days from call) friday came and went no internet 4 hours on phone with frontier later same run around. Two days later I called comcast, had internet the NEXT DAY. One week later, still no word from Frontier, just called to cancel that order. Its hilarious. they will not stay in business, there is too much competition. Frontier is a pretend internet provider.

 – About 3 weeks ago.

How do you start a class action lawsuit?...

How do you start a class action lawsuit?

 – About 3 weeks ago.

48 years old. without a doubt, the worst customer service I've ever dealt with. Cali customer sold out by Verizon. They will put you on hold for so long, with the obvious intent of trying to...

48 years old. without a doubt, the worst customer service I've ever dealt with. Cali customer sold out by Verizon. They will put you on hold for so long, with the obvious intent of trying to get you to give up in frustration and hang up, so they don't have to deal with you. Had a 2 year renewal contract with Verizon that started in 12/15. Frontier took over 4/16, and initially refused to honor the terms I had with the contract. After more hours then I could count on the phone with Frontier, I finally got a Supervisor who said they would honor the terms, and she even sent me an email stating so. However, every month so far, my bill is screwed up, with Frontier trying to get more, and showing a past-due balance, even though I've paid the agreed price for each month (APR,MAY,JUN). And I have to keep waisting hours of my time each month on the phone with them disputing the charges. I PREY FOR A CLASS ACTION SUIT!
If your not a Frontier customer, be smart and stay the f**k away from them!!! Nothing but stress, frustration, and anger is what they'll give you. You've been warned

 – About 3 weeks ago.


If your in Florida call the Frontier’s executive management in Florida at the telephone numbers listed below. I got the most help from them. Also file a complaint with the FCC and Florida...


If your in Florida call the Frontier’s executive management in Florida at the telephone numbers listed below. I got the most help from them. Also file a complaint with the FCC and Florida State Attorney's Office.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

We have had issues since they took over. Customservice call centers are a joke. The main issues were on demand and caller ID. They still are missing a lot of the free on demand we had with verizon. They can not get the caller ID to work, they say im on the wrong kind of phone switch (same on as Verizon and it worked).
I dont have a contract now, but to get caller ID to work I would need to change my plan to include digital voice and a two year contract. No going to do that as I may change providers if issues continue.

















 – About 3 weeks ago.

Frontier has the worst customer service of any company I've dealt. My service was down on and off for the month, the search menu did not work for a month, I paid Verizon but now Frontier wants to...

Frontier has the worst customer service of any company I've dealt. My service was down on and off for the month, the search menu did not work for a month, I paid Verizon but now Frontier wants to be payed for the same period. I sent a letter to Frontier and it's been a month no response. I got no help online or on the phone. My TV still says Verizon but Frontier wants their money.
Verizon did not migrate my email address and Frontier will not help. We received no notice that Frontier was buying Verizon, the only way I found out is that the minute it was sold my service went to complete hell. Frontier Sucks in California.

 – About 3 weeks ago.

One of our clients has frontier business class internet. It's always been so slow the owner called them and demanded a new modem thinking this would resolve the speed issue, which we all know is...

One of our clients has frontier business class internet. It's always been so slow the owner called them and demanded a new modem thinking this would resolve the speed issue, which we all know is just crap DSL. Anyways they have a firewall in place and 5 static IP's so of course the firewall uses one of them. When the techs showed up they called me and alerted me this was happening because their network went down. Turns out they actually changed their statics which is rediculous and unheard of, then upon requesting the new range the tech gave me false numbers so I couldn't fix it right away. Then the tech snuck out because he was too stupid to know how to properly setup the modem and get the network working, so the site was down until we arrived and obtained the real IP's. The DUMBEST tech on the planet and the WORST service ever. The tech SNUCK out of the building! It's ok Frontier I fixed your screw up for you, you're welcome idiots.

 – About 3 weeks ago.

Class Action sounds good. My wife spent hours when the switch out happened on May 1st dealing with the mess.. Verizon was bad enough. Never could have given them above a C for Customer Service....

Class Action sounds good. My wife spent hours when the switch out happened on May 1st dealing with the mess.. Verizon was bad enough. Never could have given them above a C for Customer Service. Frontier promises , promises, even gives you numbers, then never calls you back, then never delivers. The Fios never ran at 75/75. have finally gotten rid of the house phone line which we don't use, only the robo calls and Politicians looking for money. Now have gotten rid of the TV and changed that out other options. FCC needs to change the rules, having areas these companies "control" is not in the best interest of the general public, nor does it make for good business sense. They need to get a better business model.

 – About 3 weeks ago.

My contract ended on June 2016 i called in advance to cancel tv service but was told i would have to wait,i have waited for almost a month and they keep postponing cancellation,i was going to...

My contract ended on June 2016 i called in advance to cancel tv service but was told i would have to wait,i have waited for almost a month and they keep postponing cancellation,i was going to downgrade to internet service only but they not only canceled 2 appointments but also raised the price without even telling me,now i am canceling services for good and contracting with another company,frontier is the worst company ever ,they lie and steal,they do not honor their word.

 – About 3 weeks ago.

We were forced to switch from AT&T in 2012 for no apparent reason and now with Frontier the Internet is constantly dropping and getting horrible speeds. I have to restart the gateway at least five...

We were forced to switch from AT&T in 2012 for no apparent reason and now with Frontier the Internet is constantly dropping and getting horrible speeds. I have to restart the gateway at least five times a day.
Since yesterday the speed has been abysmal and after spending an hour on the phone and two in chat, they tell me they're "upgrading the service in my area" and it was unclear how long it would take.
And of course not a single person I spoke to for those three hours on the phone/chat could speak fluent English so I had to repeat myself and ask them to repeat themselves a number of times.
It's unbelievable how these people can get away with this.
We pay $50 a month for 3Mbps Down/1Mbps Up.
We GET 0.15Mbps Down 0.25Mbps Up.

 – About 3 weeks ago.

Frontier took over for Verizon on April 1, 2016. I administrate networks for multiple companies in Tampa. Immediately began having issues with customer internet and phones. When I called Verizon on...

Frontier took over for Verizon on April 1, 2016. I administrate networks for multiple companies in Tampa. Immediately began having issues with customer internet and phones. When I called Verizon on April 1, was told that customers no longer in their system, and directed to call Frontier. Called Frontier, and they didn't have over 50% of clients in the database yet! Asked me for the credentials so that the client information could be populated! I knew about the merger since February 2015, so how could they not have their database populated by April 1, 2016? Shocking ineptness! We are down again. This time, all Static IP users have been hosed. Frontier cannot figure out. I've opened 6 tickets since June 20th, and all have a 4 day turn around on business service! I'm told we don't have an SLA so that's their best effort! Funny how they are sending techs out to re-label Verizon modems with a Frontier sticker, but cannot send a tech to fix a down client! Where is the priority? My service went down Friday July 8 at 2am. Was quoted a fix by Saturday 5pm. Asked them to call my cell. Got a phone message on my office phone Sunday July 10 at 7:16pm stating the circuit was up, but it was not. Called Frontier Monday morning, and guess what their best appointment time was.... you got it. 4 days. Says they should have my circuit up by Thursday! If you are wondering why I'm not postal at this point, it's because I have a redundant circuit from BrightHouse! Highly recommend you have a redundant circuit and a good router that supports load balancing and failover! We certainly need it here in Tampa! If anyone starts a class action, I have a long list of clients who will join!

 – About 3 weeks ago.

Our landline has been dead since Thursday, July 7th. I called Frontier and they said they would fix it the 13th. That's exceptionally slow even for them, especially when you consider that our...

Our landline has been dead since Thursday, July 7th. I called Frontier and they said they would fix it the 13th. That's exceptionally slow even for them, especially when you consider that our phone has been dead about 5 times so far in 2016. It was just out for 5 days at the end of May. It wouldn't be so bad if we didn't live in a cell dead zone and all four of us that live on this road and get this terrible service are senior citizens. If we had a health emergency, I guess we would just have to die because we can't call 911!

 – About 3 weeks ago.

I have been charged for equipment i do not have, my plan is 100/100 and the most i receive is about 20 down and 6 up. I am a web designer and this is not sufficient for my type of work.

I have been charged for equipment i do not have, my plan is 100/100 and the most i receive is about 20 down and 6 up. I am a web designer and this is not sufficient for my type of work.

Where do I go to sue them? They told me once that I had slow service due to an outstanding bill. I paid the bill and over 40 days later, still no increase in service, I am tired of spending hours on the phone with them.

 – About 3 weeks ago.

Unbelievable, I am a VP of IT and deal with telecom companies all the time good and bad, but I have never dealt with a company as bad as this. I have business account with static IPs, the service goes...

Unbelievable, I am a VP of IT and deal with telecom companies all the time good and bad, but I have never dealt with a company as bad as this. I have business account with static IPs, the service goes down friday 07/08 at 12:14 AM.. I call next day and find out that there is an outage affecting Texas, and Florida and California. There is no ETR and they are working on it is all I get.

I calla again a few hours later thinking certainly that they could not take that long to resolve an issue affecting business customers, how could they, that is outrageous. But certainly I get the same exact speech,no update, no ETR and that is all.
I call again Saturday morning, then I find out what I think is a clear indication on how bad this company is internally. I have two accounts at two different locations, with one billing address, when I have been calling I have been giving them the number that was on my home account which is the one I have a problem with, they tell me they can not locate it, then i give them the billing address and they find it and tell me there is no update and it is the outage. Saturday though the person I complained why are you not finding my account with my number, that is the number that was on the account with Verizon, after lots of discussion and being transferred to customer service I find that when they transitioned the accounts,, since the number on my home account was a cell phone, their system does not allow that so they decide to give it a different number out of the air, and they place a PIN on the account that I also did not place. Unfreeking believable, I could not believe that a company would make such a large acquisition and transition without communicating properly with the customers and having a plan for such situations. I was not informed of any of this prior to this issue.
So, back to the outage, I got the same speech Saturday 07/09, I called again in the evening, same speech no update no ETR. I call Sunday morning 07/10 same thing. Two and a half days with business customers service down. If this company stays in business then it is a shame on all of their customer snot being able to force them into a major law suit and a huge fine to put them out of business. These people can not should not be allowed to operate like this and hold businesses hostage. I am in for any action that is taken against these retards.

 – About 3 weeks ago.

Class action lawsuit? I'm in! Worse company ever! ...

Class action lawsuit? I'm in! Worse company ever!

 – About 3 weeks ago.

So I'm still waiting for customer service to get back to me after going to talk to their manager I've been on the line for 56 minutes and on hold for 30 of those, they messed up my billing and...

So I'm still waiting for customer service to get back to me after going to talk to their manager I've been on the line for 56 minutes and on hold for 30 of those, they messed up my billing and now you're trying to charge me more than I should be paying ...called 3 times to get corrected they're trying to overcharge say that I upgraded when I didn't as a matter fact I downgraded it's just ridiculous and you get the people over in India that have a set parameter of what they can deal with so usually you get nowhere with them plus there is a communication barrier have the time.

 – About 3 weeks ago.

My family would like us to have Netflix or Amazon Prime to have access to videos.
We can't download a Youtube video without "buffering". I can't imagine how long it
would...

My family would like us to have Netflix or Amazon Prime to have access to videos.
We can't download a Youtube video without "buffering". I can't imagine how long it
would take to watch a hour and a half long movie. I looking at satellite based options.

 – About 3 weeks ago.

Frontier Communications: the worst customer experience of my life. And it's not even close. Following the Verizon sale to Frontier our internet service has been intermittent to non existent. ...

Frontier Communications: the worst customer experience of my life. And it's not even close. Following the Verizon sale to Frontier our internet service has been intermittent to non existent. Techs have been in my home for a collective total of over 30 hours, replaced multiple routers, had dinner in my house while they waited on hold for support. Sadly, the field techs and the network support personnel were outmatched by the network issues created for them by Frontier. I was a Verizon customer for 8 years, I've been a Frontier customer for just over 2 months...and that will end tomorrow when I call AT&T. Then as soon as I have an internet connection, I'm going to short sell FTR stock, any business this mismanaged and disconnected from its customers will struggle to deliver for its investors.

 – About 3 weeks ago.

Frontier is hopelessly screwed up. Landline phones not working, and after hours of telephone holds and every transferred department is the wrong departing, now Frontier says that I must pay to...

Frontier is hopelessly screwed up. Landline phones not working, and after hours of telephone holds and every transferred department is the wrong departing, now Frontier says that I must pay to replace their equipment. What a mess! Time to find an alternative to landline phones. Huntington Beach, CA

 – About 3 weeks ago.

I have never encountered such horrible service! I can't name one thing that they have done right! At least 10 phone calls made after our service didn't work for months. We were told that we...

I have never encountered such horrible service! I can't name one thing that they have done right! At least 10 phone calls made after our service didn't work for months. We were told that we would receive a credit but that credit never appeared. After about two months, I called and was told that it was submitted to a supervisor for approval but would be approved. Today, I received a notice of disconnection!! I called and have now been on the phone for another hour. To top off the already horrible experience, she tells me that our credit was DENIED!!! We now have a "supervisor" asking us to give him all he past dates and times of our issues! Is that our job??? Now, they won't give the credit because WE don't have the documentation of exact dates of interrupted service and past phone calls!

 – About 3 weeks ago.

Frontier Sucks!!! BIG TIME! After switching from verison, I had all sorts of technical issues. I called so many times and found out there is no communication between departments. Tech support really...

Frontier Sucks!!! BIG TIME! After switching from verison, I had all sorts of technical issues. I called so many times and found out there is no communication between departments. Tech support really sucks. After so many calls due to no cable. I figured out that my channel line up I had with verison, frontier didn't offer. So struggling to get my channels "under contract" they ended up turning on a bunch of channels in HD that I didn't want or authorize. Didn't even have HD box. Bill came out to almost 200 dollars! When my contract was for 78 bucks. I tried to cancel, they said there would be a cancellation fee for violation of contract! Fuck that! They violated the contract when my cable and my billing got jacked up. I was fine before. This is just the jist of the story cuz I'm so frustrated right now.

 – About 3 weeks ago.

Worst service ever. We pay extra for a static IP to run our business and the static IP is what does not work now. We had no problem for three years with Verizon. ...

Worst service ever. We pay extra for a static IP to run our business and the static IP is what does not work now. We had no problem for three years with Verizon.

 – About 3 weeks ago.

I play video games witch requires good internet, with Frontier im lucky to have around 200 ping. IT IS LITERALLY THE WEAKEST AND MOST UNRELIABLE NETWORK IN THE COUNTRY!!! FUCK THIS SHIT!!...

I play video games witch requires good internet, with Frontier im lucky to have around 200 ping. IT IS LITERALLY THE WEAKEST AND MOST UNRELIABLE NETWORK IN THE COUNTRY!!! FUCK THIS SHIT!!

 – About 3 weeks ago.

we have been a frontier customer for a few years now since they are the only internet company available where we live and normally it has been decent (slow but reliable). our internet has been down...

we have been a frontier customer for a few years now since they are the only internet company available where we live and normally it has been decent (slow but reliable). our internet has been down for 2 weeks now... every time i call customer support, i can never talk to anyone that speaks english and no one knows anything about the company they work for. after several days of calling we found out that they did not change our address when we moved even though i called to change it and got a confirmation number for it and it it has been working for 2 months in our new house. after calling and changing my address for a second time, they tell us that they will have to send a repair guy to fix it cause there is a "line down" and the guy should be there in the next 6 days between 8am and 5pm like we are supposed to quit our jobs and wait for them to show up... when he finally showed up (on the last day) we were not home and he checked the line that was down and called to say it was fine so he said he was going to leave a new router for us because ours must be broken. when we got back that night there was no router to be found and the internet was still down. so once again i called customer support and the guy said he would mail out another router and it should be here in 4 days... if that doesnt fix it i will have to call again and set up another service appointment... this is beyond terrible customer service. if i didnt live in such a small town that only had frontier as an internet company i would tell them to fuck off and switch companies. i am so pissed and frustrated with frontier, and they dont seem to care. if you have other options for internet companies, i would stay far away from frontier...

 – About 3 weeks ago.

The day after switchover from Verizon FIOS to Frontier, my phone and internet ceased to work. 911 was also inactive. The repair person was a no-show. The call center wait times were typically an hour...

The day after switchover from Verizon FIOS to Frontier, my phone and internet ceased to work. 911 was also inactive. The repair person was a no-show. The call center wait times were typically an hour long, with miserable service requiring follow-up calls. One operator outright lied to me and said he reconnected my line, "just wait ten minutes." After ten days with no phone service I switched to Charter, who in turn had delays transferring my phone number from Frontier. I received a bill from Frontier covering the period of time when I had no service plus a full month after I switched to Charter. I also also billed for a termination fee, despite justifiable termination due to never having a contract with Frontier, lack of 911 service, Frontier lying about fixing the service, excessive wait times, and Frontier lying about having a repair person show up. I have never had a worse experience with a service provider in my lifetime.

 – About 3 weeks ago.

We recently had 2 new phone lines installed for a business. In trying to simply set up our voicemail, it's taken a total of 11 phone calls to their customer service department, and a total of...

We recently had 2 new phone lines installed for a business. In trying to simply set up our voicemail, it's taken a total of 11 phone calls to their customer service department, and a total of 10.5 hours of my time JUST TO HAVE THEM PROGRAM OUR VOICEMAIL. They dropped 3 of my calls (so I had to call back and start all over) and 11 times now have "assured" me that everything will work after midnight. I have received completely contradictory information, and one rep telling me that the others didnt' know what they were doing. One of their customer service people hung up on me. If we ran our business like they run theirs, we'd be bankrupt.

 – About 3 weeks ago.

We recently had 2 new phone lines installed for a business. In trying to simply set up our voicemail, it's taken a total of 11 phone calls to their customer service department, of a total of 10.5...

We recently had 2 new phone lines installed for a business. In trying to simply set up our voicemail, it's taken a total of 11 phone calls to their customer service department, of a total of 10.5 hours of my time JUST TO HAVE THEM PROGRAM OUR VOICEMAIL. They dropped 3 of my calls (so I had to call back and start all over) and 11 times now have "assured" me that everything will work after midnight. I have received completely contradictory information, and one rep telling me that the others didnt' know what they were doing. One of their customer service people hung up on me. If we ran our business like they run theirs, we'd be bankrupt.

 – About 3 weeks ago.

This is the single most incompetent company I have ever been forced to deal with in my entire life. I have spent over 12 hours on the phone dealing with their unending ineptitude over the past three...

This is the single most incompetent company I have ever been forced to deal with in my entire life. I have spent over 12 hours on the phone dealing with their unending ineptitude over the past three months, and still the issues remain. They promise a new price after "re-bundling," but the new price never happens. The "internet speed is now doubled" never comes to fruition. Three scheduled technician visits and all three result in no-shows. One person says your account is showing "disabled," and another claims it is not. One says we've "removed your home telephone" and another says it is still listed. You can't get a supervisor on the phone because "they are in a meeting," or "are with another customer." You can opt to be on hold for one if you choose, but each time I've gone that route it has resulted in over an hour on hold without any human interaction. Even their hold music sounds cheap as it goes up in down in volume, randomly interlaced with static and buzzing noises, and when you do speak with someone it sounds like they are driving down a highway with the top down on bluetooth in a tunnel 5,000 feet underneath a mountain while speaking through a megaphone. It is so absurd I can't even believe it. How is this an actual business? How do these people get hired? How is this company not bankrupt? I don't get it. I really don't. Someone please blow my brains out. I can't handle these people.

 – About 3 weeks ago.

All I'm gonna say is frontier SUCKS! Please don't dump your money into this garbage company....

All I'm gonna say is frontier SUCKS! Please don't dump your money into this garbage company.

 – About 3 weeks ago.

I had verizon from 2002 until APRIL ! 2016 or 5/21/16 who knows.NO prior notice was sent.NO BILL for April (and no service) no one to call.ONLY number sends you to a recording that says cant get April...

I had verizon from 2002 until APRIL ! 2016 or 5/21/16 who knows.NO prior notice was sent.NO BILL for April (and no service) no one to call.ONLY number sends you to a recording that says cant get April bill until end of May.When bill comes ITS OUTRAGEOUS Could NOT get any tech support.FINALLY get to CEOs office thats worst. I switched companies NOT 4 months of arguing STILL NO RESOLVE ..STILL have 1/2 equipment >>>WHY DO WE HAVE THEM IN CALIFORNIA? send them to CHINA.

 – About 3 weeks ago.

I have had my internet go down more times in the past 2 weeks than I have had in my whole life before that. I already get shitty internet, but now I have shitty internet that goes down every few...

I have had my internet go down more times in the past 2 weeks than I have had in my whole life before that. I already get shitty internet, but now I have shitty internet that goes down every few hours. Perfect!

 – About 3 weeks ago.

This is the worst service I have ever had with any communication business thanks Verizon for dumping us with this company September my contract is over I don't even want to think about frontier or...

This is the worst service I have ever had with any communication business thanks Verizon for dumping us with this company September my contract is over I don't even want to think about frontier or Verizon ever again

 – About 3 weeks ago.

I never had an outage with Verizon FiOS! Just in the past months with Frontier I've had more than I can count! There are so many things in my house that rely on a 24/7 internet connection. When my...

I never had an outage with Verizon FiOS! Just in the past months with Frontier I've had more than I can count! There are so many things in my house that rely on a 24/7 internet connection. When my internet goes out every night for even just an hour, that disables basic functions of my house.

 – About 3 weeks ago.

sign this petition frontier https://www.change.org/p/frontier-communications-customer-fix-frontier-communications-internet?recruiter=283839056&utm_source=petitions_share&utm_medium=copylink frontier...

sign this petition frontier https://www.change.org/p/frontier-communications-customer-fix-frontier-communications-internet?recruiter=283839056&utm_source=petitions_share&utm_medium=copylink frontier sucks fucking ass

 – About 3 weeks ago.

Thanks for having this page to vent.

I have DSL through Frontier. I pay for 7 mbs speed. Since Frontier took over from Verizon I suddenly dropped from mediocre-to-bad service to...

Thanks for having this page to vent.

I have DSL through Frontier. I pay for 7 mbs speed. Since Frontier took over from Verizon I suddenly dropped from mediocre-to-bad service to gawd-awful.

I get maybe 1 - 1.5 mbs most evenings. Some days I my wifi is slower than dial up.

I'm still charged for the promised faster speed, though I never reach anywhere near that level. This is going on four months now. My neighbors experience the same bad service to varying degrees.

When questioned, Frontier techs read from a script about how there are temporary delays while they upgrade service to make it better for customers. But they can't (or won't) say what caused the sudden loss of service (including frequent outtages), what kind of "upgrades" are "under way," or when those upgrades might be completed.

In short, you get no usable information. If you press hard enough you get "escalated" up several levels. Then someone promises, oh-so-very politely, to get a higher up to call you with all the answers. But once you're off the phone, of course, no one ever calls.

Their business practices are outrageous and fraudulent. They have a virtual monopoly on service in some geographic areas or they would not have a customer base left.

JB, south of Austin, Texas

 – About 3 weeks ago.


I RATE THEM A NEGATIVE 10 STARS!
This is the worst company I have ever dealt with in my life. The customer service staff will lie and tell you whatever it takes to keep your business or...


I RATE THEM A NEGATIVE 10 STARS!
This is the worst company I have ever dealt with in my life. The customer service staff will lie and tell you whatever it takes to keep your business or get you off the phone. The internet is horrible and frequently goes out and you have to reset the modem frequently. They will tell you that you are in a high demand area and they can't do any better. I had them lie and tell me I had cancelled an appointment for a service tech which I had not. This tech was to arrive to switch out my modem because they had unexpectedly done some updates to their hardware or software and it had rendered thousands of modems inoperable in homes. I went without internet for a month that time. Now it is just down to 3 or 4 days a month that I don't have service. I am lucky to go 24 hours without uninterrupted service. I am currently on hold for over an hour to discuss a billing issue. I was lied to when quoted a price and the bill is $25 more a month and I am being told that when I was quoted she told me wrong and they can't honor that price. I was told my phone was bundled with my internet and that is why I can get a better price on my internet. Today I am told that my phone can not be bundled with my internet because I have the wrong type of phone. I hate this company with a passion. I am waiting for a supervisor on the line. What can be done to them to make them stop?! How can these employees treat people like this and look at themselves in the mirror at night? Did I mention how much I HATE this company.

 – About 3 weeks ago.

Well we have made it to 1000 reasons as to why Frontier sucks. This being the 1000th I feel I have a duty to perform. That duty would to let Frontier know that they suck, they have no idea how to run...

Well we have made it to 1000 reasons as to why Frontier sucks. This being the 1000th I feel I have a duty to perform. That duty would to let Frontier know that they suck, they have no idea how to run a business and screwed over millions of customers in what will probably be known as one of the worst transitions of all time. Good job Frontier! You suck!

 – About 3 weeks ago.

Ever since Frontier took over FIOS service from Verizon here in Texas, it's been TERRIBLE. I wasted hours on the phone for many days trying to resolve their overcharging my account, and in the...

Ever since Frontier took over FIOS service from Verizon here in Texas, it's been TERRIBLE. I wasted hours on the phone for many days trying to resolve their overcharging my account, and in the end they just refused to listen. I'm switching to another internet provider, and will never have anything to do with them ever again!

 – About 3 weeks ago.

I work from home, so my internet connection is critical to me being able to do my job. This morning I received a robo-call stating that my Frontier ID had been changed, and to please call a number...

I work from home, so my internet connection is critical to me being able to do my job. This morning I received a robo-call stating that my Frontier ID had been changed, and to please call a number that was rattled off so fast I couldn't even write it down. Fortunately, I was able to use Caller ID to pull up the number.

But wait... this is a different number from the regular customer service number used by Frontier. I called the usual CS# and the welcome announcement was the same as for the number provided, so I went ahead and used the new number thinking it would get me directly to a fraud unit who would assist me. Silly me. This is Frontier. They don't do things the way most corporations do. I was dumped into the same phone tree that is used for any slob calling about any other issue.

When I finally made my way through the phone tree (fraud concerns aren't even an option), I got to a hapless CSR who didn't have a clue regarding what I was talking about. There was no record (according to her) that I received a call. She suggested that perhaps my login had been changed. I told her that I was logged into the Frontier site and clearly my password had not been changed. She said that maybe there had been a change to my authorization ID. There is no such term on the Frontier site, so I asked if that is the same as the Frontier ID, and she said it was. Well, I asked her, does your system show that there has been a change? No. OK, so what was changed and why don't you have record of it? I dunno.

This went on for a while before I finally asked to speak to a supervisor. I don't blame the CSR; it's Frontier's systems and practices that are so horrific. During the next fifteen minutes that I was waiting for a supervisor, the associate came back to tell me that there is a secret code that is system-generated that I can require be provided in order to receive customer service and, thereby, keep some nefarious individuals from taking over my account (like ANYBODY would actually WANT a Frontier account). So how am I supposed to provide this super-secret code if it is system-generated and I don't even know about it? She didn't have an answer for that, either.

I was finally connected to the supervisor and after the phone rang for nearly two minutes, Jacqueline picked up the phone (she was probably just taking a break from the last screaming customer). Jacqueline (I assume that is a fake name… I certainly wouldn't use my real name if I worked for Frontier) said that the changed ID I had received the call about was the CP-9 password, which is system-generated. Again, I asked, how am I supposed to provide this super-secret code if it is system-generated and I don't even know about it? Again, no answer other than an automatic response that she is sorry for the inconvenience, blah, blah, blah. Why did I receive the phone call to alert me to a change in a system-generated password that I know nothing about? I am so sorry for the inconvenience, blah, blah, blah. Does it make sense that I would receive a call that just served to alarm me when an outside source did not make the change? I am so sorry for the inconvenience, blah, blah, blah.

I got nowhere fast. I ended the call by telling the supervisor that I am counting the days until August 8 when my two-year contract is up and I will be free of Frontier. While I was being told about the super-secret code, all I could think of was the scene in Animal House where Dean Wormer announces the "double secret probation" for the Delta Tau Chi fraternity. Come to think of it, Frontier has the same technical and customer service expertise as John Belushi's character, "Bluto" Blutarsky.

 – About 3 weeks ago.

I am going to find an area of the USA where they never heard of Frontier. And Im going to go live there. Fuck Frontier and fuck Texas. Junction Texas is where I am currently doomed to live. I will...

I am going to find an area of the USA where they never heard of Frontier. And Im going to go live there. Fuck Frontier and fuck Texas. Junction Texas is where I am currently doomed to live. I will probably move back to my home state of Illinois or go back to Montrose Colorado. Good luck Texans! SQBFO

 – About 3 weeks ago.

Stop Frontier from taking advantage. Contact the FCC and the Attorney General to file a complaint if you have one. They are out of control and don't care. ...

Stop Frontier from taking advantage. Contact the FCC and the Attorney General to file a complaint if you have one. They are out of control and don't care.

 – About 3 weeks ago.

Agree with the Zephyrhills post. Management at Frontier should be Jailed! Horrible experience. ...

Agree with the Zephyrhills post. Management at Frontier should be Jailed! Horrible experience.

 – About 3 weeks ago.

Frontier 's customer service is totally incompetent or liars. After cancelling my land line they proceeded to cancel all my services after I spent and hour on the phone to confirm the process. Now...

Frontier 's customer service is totally incompetent or liars. After cancelling my land line they proceeded to cancel all my services after I spent and hour on the phone to confirm the process. Now they want to charge for a new installment and activation fee. Oh and my rate went up 25%. I have filled a complaint with the FCC. All should file a complaint. Frontier by law has to respond in 30 days.

What a lousy company. Lousy employees too, they don't get the fact that they will be the first to get cut from this type of performance, not the golden parachute guys.

 – About 3 weeks ago.

FU FU FU FU FU FU Frontier you suck ass! FU FU

Your face....

FU FU FU FU FU FU Frontier you suck ass! FU FU

Your face.

 – About 3 weeks ago.

Frontier sux arse. Stood me up 2 1/2 times when the tech didn't show up. I had to contact them every single time. Then they tell me I have to prove that I own or rent the house I want service...

Frontier sux arse. Stood me up 2 1/2 times when the tech didn't show up. I had to contact them every single time. Then they tell me I have to prove that I own or rent the house I want service because the previous renter didn't pay her bill! It's been almost a month and days worth of waiting and contacting their crappy customer service. I hate them. I never thought I'd feel that way even about a shit Internet company, but I really hate them.

PS: The actual service sucks too.

 – About 3 weeks ago.

This company is the definition of FRAUD. Didn't have on demand services from April 1st until July 1st. They are refusing to refund any money claiming they "don't charge for on demand"...

This company is the definition of FRAUD. Didn't have on demand services from April 1st until July 1st. They are refusing to refund any money claiming they "don't charge for on demand" despite it being a feature in my TV package, therefore the TV package wasn't fully functional. Our internet goes down at least 5 times a day. When contacted regarding a complaint I filed with the Public Utilities Commission against charter they "fixed" it by setting my router to a different channel. Something I told them had already been done by myself. Obviously, this didn't work. They have denied any wrong doing claiming I never called for technical assistance despite calling over 10 times. They don't have record of any calls. Why? Because they had somebody else's phone number associated with my account, potentially giving them access to it. Talk about a compromise of my personal information. I requested to be released from my contract early since they had failed to fulfill their portion of it. They denied. I requested a copy of the contract in order to further my case, and they denied me access to my own contract. Fortunately Charter is buying people out of their contracts in CA and I stopped paying charter in June (after 2 full months of limited service). So far the best I have been offered was $25. $25 for 3 months of issues @ $100/month. Talk about a load of BS. When the class action rolls out I hope we are all compensated fairly.

 – About 3 weeks ago.

Frontier is attempting to charge me for a cut cable. It happened while VZ still owned FIOS and VZ said there would be no charge - now of course the money grubbing Frontier is trying to chg me for...

Frontier is attempting to charge me for a cut cable. It happened while VZ still owned FIOS and VZ said there would be no charge - now of course the money grubbing Frontier is trying to chg me for something that they have no right too!!! -

 – About 3 weeks ago.

Frontier in Morgantown WV sucks. Our phone and internet has not worked correctly in the three years we have been here. I have been told by numerous service guys they splice lines and use crap...

Frontier in Morgantown WV sucks. Our phone and internet has not worked correctly in the three years we have been here. I have been told by numerous service guys they splice lines and use crap material. One guy said when they replaced one section if lines he lost count of the number of splices in it. Our internet is so bad I burn up my cell data every month. No one even calls my house phone but scam artists and people trying to sell crap. I'm shutting my service off after reading all these comments

 – About 3 weeks ago.

In October 2015, I was without internet for 14 days. I do not have cable so I depend entirely on the internet to stream movies on netflix and amazon and I get my news online. For 14 days I was...

In October 2015, I was without internet for 14 days. I do not have cable so I depend entirely on the internet to stream movies on netflix and amazon and I get my news online. For 14 days I was disconnected. I Spent HOURS on the phone with many Frontier customer service representatives having me troubleshoot the modem....unplugging....plugging....unplugging....plugging. Nothing worked.

Nobody I spoke to told me that many hundreds of people in my area were also without internet. I was given the standard excuse that I had no internet because there was too much traffic and too many people trying to use the internet at the same time. I live in a rural area and never had a problem when ATT&T was my internet service.

Then, I was told they could not diagnose the problem for me because they couldn't tell what was wrong. They couldn't give me a date when it would be fixed. I NEVER once spoke to someone in my geographical area who could actually find out what was going on. I asked for a service tech to come out and I was told I would be charged. I finally resorted to filing a complaint with the BBB.

I finally was able to get a tech to come out and he explained to me that it was a BIG problem and many many people in the area had been without internet. He fixed the problem for me to the best of his ability and he replaced my existing modem with a brand new gateway modem.

Frontier gave me a refund for 14 days AFTER I insisted and after they were contacted by the BBB.

Over the last 8 months I have had to suffer with constant low internet speeds as low as 0.3 mbps even though I pay for high internet speed. Many times it just drops to 0.00mbps and my internet stops. I have never been able to stream a movie without multiple disconnects.

Yesterday afternoon....July 4....my internet went out once again and it was out all night. It was still out this morning when I left for work. I got to work and called Frontier.....AGAIN, I got someone who is NOT in my geographical area. I told her my problem, and I felt like she was just reading from a script. She was NOT listening to me. I told her I was at work and needed to put in a service order. She asked me if my modem was new. I explained the entire story to her about what happened to me 8 months ago. I explained that I am positive that this problem is not just affecting me and I asked her to check for common cause. She replied that there is not an outage in my area and told me I needed to troubleshoot the modem with her (sound familiar?). I explained AGAIN that I was at work and just wanted to tech to come out and check the problem. She then asked me, "could you check the bottom of the modem and is there a white strip on it?" I told her AGAIN that I was at work and that the modem was at home and not at work. She said they would charge me for sending out a tech if I didn't troubleshoot with her. I got so frustrated and upset that I lost my cool and hung up.

Frontier has got to be the WORST company to deal with. Their internet service is horrible and their customer service is even worse. I have never lost my patience with a company like I have with Frontier. They are a horribly run company and they should be put out of business. I hate them.

 – About 3 weeks ago.

When a class action lawsuit comes against Frontier Communications, count me in! Frontier has gotten too big, they don't care about anybody, their customer service is insane! I have a couple issues...

When a class action lawsuit comes against Frontier Communications, count me in! Frontier has gotten too big, they don't care about anybody, their customer service is insane! I have a couple issues and I can't get them to do anything about them. I have Fios, landline phone and internet. My fios equipment is from the Verizon days and needs to be replaced. My landline phone isn't working, it says "No line" on the display. And also, they're charging me about $40.00 more a month than they're supposed to. I called about the above issues and charges. I got a woman who wasn't very nice, she denied they were overcharging me (I have all the receipts to prove they are), she told me they would replace the Fios box and that's about it. I asked her how the box would get to me. She said she didn't know. Anyway, we finished the call. About 2 weeks later, there was a knock at my door. I was in bed asleep. It was a Frontier tech come to replace the box!! I had no idea somebody was coming! That's just the beginning of my Frontier nightmare. Two months later, 2 more phone calls and two contacts online and all I've gotten is my phone call sent somewhere where nobody picks up the phone then it disconnects. I've had it. If anybody knows about a class action against them, I'll happily join. If not, I'm going to contact attorney general of my state, BBB and the consumer reporter at my local tv station. He's quite good...

 – About 4 weeks ago.

Washington, north of Seattle. I have had Frontier FiOS Internet service for several years and it generally worked fine, although they installed the UPS incorrectly so it doesn't actually work when...

Washington, north of Seattle. I have had Frontier FiOS Internet service for several years and it generally worked fine, although they installed the UPS incorrectly so it doesn't actually work when power is out. This year I upgraded to 30 Mbps upload/download and they overcharged me several hundred dollars for what was just a programming change - no equipment changed, nobody came to my house. After waiting over 45 minutes on the phone in the call queue and having to call three times because each time the person either suddenly had a computer problem or they just hung up on me, I went to chat where a tech promised to fix the billing but didn't. Luckily I had the transcript from both the initial upgrade order and the tech. When the tech didn't respond to me after I wrote two times, I went to the FCC. That got my problem solved quickly.

Then, my Dish Network satellite feed failed because the neighboring trees keep growing and I live north so the site line is pretty close to the horizon. Dish said there was nowhere on my property where I could get a signal, even from the top of my house. My choices were Comcast/Xfinity (which is expensive and crummy and I had it for a decade already which is why I moved to Dish) or Frontier FiOS TV. It seemed easy - they just needed to add TV service to my account and bring me a DVR.

Not so easy. The tech who came out couldn't get my DVR service working. He left saying he would have it fixed in a couple of hours but two days later it still wasn't working. I went back to tech support who passed me to billing who said they didn't know why I got passed to them and sent me back to tech support. 90 minutes gone and none of them got it fixed. They finally sent out another technician who spent 15 minutes with someone about my account and figured out that they had set it up with the wrong type of service (he didn't say what type). Finally I was working.

Until my wife decided that she wanted to go up one level in the service to get a channel that she loves. We contacted Frontier for the change. Someone made the change at the end of their work day and screwed up the account again. No DVR, no recordings, back to the same garbage after the install. I'm BACK on tech support again only this time they tell me it is something that requires dispatching a technician AGAIN, even though the last tech didn't do anything on this end and verified that the equipment and connections are fine. I will be waiting all day (because they can't give you less than a NINE hour window for the tech to arrive) for yet another Frontier tech who will tell me that the problem is back at the office, not here.

 – About 4 weeks ago.

I agree with everyone here!! Frontier sucks big time, by far one of the worst company I gave ever dealt with. Don't give another cent to these crooks and switch over to their competitors!...

I agree with everyone here!! Frontier sucks big time, by far one of the worst company I gave ever dealt with. Don't give another cent to these crooks and switch over to their competitors!

 – About 4 weeks ago.

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was ...

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was distracted, not knowing that my boss called me, so he sat and asked me what it was all about, I told him and he smiled and said it was no problem. I never understood what he meant by it was no problem getting back my husband, he said he used a spell to get back his wife when she left him for another man, and now they are together till date and initially I was shocked hearing something from my boss. He gave me an email address of the Prophet abuvia which helped him get his wife back, I never believed that this would work, but I had no choice coming into contact with the sayings that I get done, and he asked for my information and that my husband was able to propose to throw him the spell and I sent him the details, but after two days, my mother called me that my husband was pleading that he wants me back, I never believed, because it was just a dream and I had to rush off to my mother's place and to my greatest surprise, was kneeling my husband beg me for forgiveness that he wants me and the child back home, when I gave prophet abuvia a conversation regarding sudden change of my husband and he made clear to me that my husband will love me until the end of the world, that he will never leave for another woman. Now me and my husband is back together and started doing funny things he has not done before, he makes me happy and do what it is suppose to do as a man without nagging. Please if you need help of any kind need, please contact Abuvia Prophet for help. His email is prophet.abuvia@gmail.com his website is prophetabuviasolutiontemple.webs.com

 – About 4 weeks ago.

WHERE DO I START?

Upstate NY. Got to get a new provider. Three weeks going for a month of nothing but trouble from these fools. The technicians serving my account are either completely...

WHERE DO I START?

Upstate NY. Got to get a new provider. Three weeks going for a month of nothing but trouble from these fools. The technicians serving my account are either completely incompetent or intentionally taking my service down every chance they get.

Service goes down more than a Whitehouse intern. Takes forever to get anyone on the phone, and then it's "Let's try a hard reset, that should do it." NO! It did not work last time, or the time before that ... let's try something that might just work!

How about those techs that come to your house? "we'll set you up with an appointment between Monday at 5pm and Thanksgiving." When they DO finally arrive ... after five minutes of work they "have to go back to the office for something" (have a nice half hour wank in the company clock more like it.

 – About 4 weeks ago.

Internet stopped working, spent an hour on the phone trying to trouble shoot. Technician was a no show the next day.

Tampa...

Internet stopped working, spent an hour on the phone trying to trouble shoot. Technician was a no show the next day.

Tampa

 – About 4 weeks ago.

YouTube videos don't fucking load I can't play online video games because the connection will cause so much lag it will become unplayable or just straight up disconnect me it's just...

YouTube videos don't fucking load I can't play online video games because the connection will cause so much lag it will become unplayable or just straight up disconnect me it's just horrible

 – About 4 weeks ago.

Frontier has made Verizon Fios completely unreliable in Texas. Service outages and throttling at random times for no apparent reason....

Frontier has made Verizon Fios completely unreliable in Texas. Service outages and throttling at random times for no apparent reason.

 – About 4 weeks ago.

978 reasons frontier sucks, and 0 answers on what we can do about this. Class action lawsuit? ...

978 reasons frontier sucks, and 0 answers on what we can do about this. Class action lawsuit?

 – About 4 weeks ago.

every night when i come home it takes about 15 minutes for the cable box to initialize and reboot and sit there and blink.. right now i only have one channe. nothing in the dvr.. hey but my internet...

every night when i come home it takes about 15 minutes for the cable box to initialize and reboot and sit there and blink.. right now i only have one channe. nothing in the dvr.. hey but my internet is working! oh and today a tech was supposed to come out. you guessed it . no one showed.

 – About 4 weeks ago.

Frontier took over in Tampa and now internet is down constantly. Verizon worked flawless no changes to equipment on my end and now it's aweful. ...

Frontier took over in Tampa and now internet is down constantly. Verizon worked flawless no changes to equipment on my end and now it's aweful.

 – About 4 weeks ago.

I have a modem that is down. Spent an hour with Tech Support. He finally said he had to look up some specs on the modem and would call me back in 15 minutes. He never did....

I have a modem that is down. Spent an hour with Tech Support. He finally said he had to look up some specs on the modem and would call me back in 15 minutes. He never did.

 – About 4 weeks ago.

0 stars! I was switched from Verizon to Frontier (Florida) involuntarily. My bill went from $123/m to $156/m with less service. I called to complain. I was told my bill would be reduced to $120/m....

0 stars! I was switched from Verizon to Frontier (Florida) involuntarily. My bill went from $123/m to $156/m with less service. I called to complain. I was told my bill would be reduced to $120/m. When I got the bill it was $251.24/ m. I switched to Comcast (BTW C's new voice remote is neat - service is great and cheaper). I was sent a box that fits one box to return to them via UPS. I have 3 boxes. I called and I was sent a bigger box that holds all three with instructions to bring the box to a UPS store or call UPS to schedule a pickup. I called UPS and learned that they wanted me to pay $10 to have them pick up the boxes. The box is too heavy for me. I am totally disabled. I called Frontier to tell them to arrange the pickup at no cost to me. 10 minutes on hold, got a human being for about 5 seconds and was put on hold for 15 more minutes. I hung up and called back. After a 57 minute call I finally got them to agree to send a tech to pick them up at my home at no charge to me. Frustrating

 – About 4 weeks ago.

You think you have it bad? Try working for them....

You think you have it bad? Try working for them.

 – About 4 weeks ago.

Worst internet service since the start of the internet. DSL down several times a day....

Worst internet service since the start of the internet. DSL down several times a day.

 – About 4 weeks ago.

Frontier is the worst...their management should be jailed...

Frontier is the worst...their management should be jailed

 – About 4 weeks ago.

Frontier took over in April and off and on for 2 months after reaching out numerous times and talking to Incompetent people answering the phones could never help what I was needing. Scheduled...

Frontier took over in April and off and on for 2 months after reaching out numerous times and talking to Incompetent people answering the phones could never help what I was needing. Scheduled someone for service to service my No internet, or TV or phone service 3 times. After never hearing from anyone, 3 weeks later one of my neighbors said their we a Verizon/Frontier van in my driveway and he came over to see if this was a Frontier person, and it was someone from up north that was being outsourced to fix problems on our street and he was able to fix my neighbors, but not mine. 2 weeks after that my internet and TV were working and I did not have to go down the street to my neighbors to watch sports playoffs and the TX Rangers.
Frontier was going to adjust my billing and send me another bill about 21/2 weeks ago and still have not received anything in the mail. I did not sign an agreement with Frontier and why a company would purchase a company with no clue with their infrastructure working correctly as well as billing department stupidity, but they have people answering the phones with about a Junior High education and do nothing but tick the clients off by routing callers back into the cue.......no managers to talk to.......Stupidest company ever to take over a company. They must of hired the same IT group that started the Obamacare website.

 – About 4 weeks ago.

Don't use Hughes net. It's just as much a scam as Frontier....

Don't use Hughes net. It's just as much a scam as Frontier.

 – About 4 weeks ago.

I was with Verizon Fios, which was bought out by yours truly...Frontier - Sucks communications. My friend and I contacted our internet providers on the same day (different companies), Mine was...

I was with Verizon Fios, which was bought out by yours truly...Frontier - Sucks communications. My friend and I contacted our internet providers on the same day (different companies), Mine was scheduled for Thursday, and theirs was Friday. I win right? I waited at home between the convenient hours of 9am-5pm for the technician to come out and upgrade my internet from 50/50 mps to 150/150 mps. Well, come to find out, Thursday was much too quick for Frontier - Sucks to come out, and that it was a week from Thursday. The story continues to the following Thursday (today), and I woke up to my internet being completely out. I called and they needed pin numbers that they set up on my account, but I could not access because my internet was down. The customer service rep said that she could call my home, but that was a feature I was cancelling because no one uses their home phone. I had to abandon that call and use my cell phone to gather the necessary information to call back.

I called back and was on the phone for an hour and a half. Come to find out that they tried to upgrade my internet from the office instead of having the technician come out, which they said was required for the switch. The upgrade that they tried in the morning did not work because my garage box could not handle the bandwidth. The customer service rep tried to create a ticket, and was unable to at the time, so he called me back. I finally got my call back and ticket number. I was told that a technician would be out in another 5 days to upgrade my internet...Nice, lol. If they do come out, it would only have taken Frontier 15 days to upgrade my internet. What a joke & Frontier - Sucks! Thank you for this venting forum.

 – About 4 weeks ago.

Does anybody have experience with Hughesnet? I am looking for an option for my
shitty Frontier DSL. I live in the country so satellite based is my only alternative....

Does anybody have experience with Hughesnet? I am looking for an option for my
shitty Frontier DSL. I live in the country so satellite based is my only alternative.

 – About 4 weeks ago.

Please turn these assholes in the fcc. If enough of us do it we can make a difference....

Please turn these assholes in the fcc. If enough of us do it we can make a difference.

 – About 4 weeks ago.

Frontier is in substantial violation of the United States Consumer Protection Act, which forbids bait and switch schemes and profiteering from substandard services at superstandard prices. If there is...

Frontier is in substantial violation of the United States Consumer Protection Act, which forbids bait and switch schemes and profiteering from substandard services at superstandard prices. If there is an attorney willing to rake in tons of cash while bringing a corporate scumbag off the grid, please make contact and let's get the injunction to begin the process of tearing down corporate fraud at its worst.

 – About 4 weeks ago.

Frontier Communications has cost me thousands of dollars of measurable loss to my small business. I'm not entirely sure my business will survive it. When Frontier bought Verizon, they got our high...

Frontier Communications has cost me thousands of dollars of measurable loss to my small business. I'm not entirely sure my business will survive it. When Frontier bought Verizon, they got our high speed internet and phone contract for our business. I never, ever would have gone with Frontier. I went with Verizon for their reputation.

In April, we started having outages and very slow speeds that didn't allow us to bid on our projects in a timely manner. We weren't able to secure projects because of the outages and 3.5 speed when we paid for 7. When I first went to Frontier about this they said that despite paying for a higher speed, they were okay with only providing us the lower speed. It was within their "terms" and had terrible customer service. After escalating the call, they sent out a technician they said they might have to charge us for to diagnose our network issues. The day the technician was scheduled to come out was the only day we had reliable internet from Frontier. The technician said that the internet wasn't the internet company's problem. But that if we moved somewhere with a closer proximity to internet and used an ethernet cord, we might have better results.

We decided to move downtown, in a large part because of the internet speed. The first time my assistant called Frontier to change the service address, they said they couldn't because our account didn't exist. She wasted many hours trying to get this changed but couldn't. The following Monday, I chatted with them using their online portal, which I have the copy of. They wanted more than $700 to cancel the contract (which not only I don't have, but I've read numerous complaints that despite canceling they still charge customers) or $500 to move it to the new office. They wouldn't let me drop the phone, which I never needed in the first place. I only added the phone to waive installation costs. I spoke with a supervisor who agreed to have the install the following Tuesday and waive the internet fee, but I still had to pay $89 or $177 to move the phone lines. They also informed me Frontier extended my contract past the Verizon deadline, which is fairly illegal.

They recommended I talk to the "disconnect" team, who wouldn't help me. The disconnect person told me they've added my name to a list, so even with bad service I couldn't get the contract ever cancelled or terminated because they'd say I was complaining just to get the contract cancelled. If they just provided me with the internet I pay for, I wouldn't need to cancel.

The day of the install came and Frontier said they didn't have anything scheduled on the account. I had the business closed except for one employee waiting for Frontier. The internet wasn't installed. The next day, the internet was installed but not set up from Frontier's end. They also dropped one of the two phone lines mysteriously, though they said I couldn't get rid of any of them. I'm sure I'll get charged for this.

It's still not on. We've spent literally 8 hours a day talking to Frontier trying to get this resolved. They've come up with so many excuses and are wasting our time.

My business hasn't had internet for a week. We have had to pay employees and lose money from loss of productivity, not to mention we still have to pay for the internet, which isn't on from Frontier Communications. Yesterday, we used our personal sprint cell phones as wireless hotspots, which I'm sure will cost us a fortune.

I'm horrified that this will cause the closure of my small business, who can not go weeks without internet, which we rely on to do anything. Frontier doesn't care about the BBB complaints I've filed or the calls we've made to them. Today, we stopped sending our employees into the office because there's no internet. This means that they're not getting money either because Frontier is removing our ability to pay them. This is demonstrated, measurable loss from Frontier and they don't care. How is this allowed to go on?

 – About 4 weeks ago.

We have been with Verizon for more than a decade. We had no problems till March 2016. However after that both Verizon and Fntier have messed up big in transitioning. We need to unite and file a class...

We have been with Verizon for more than a decade. We had no problems till March 2016. However after that both Verizon and Fntier have messed up big in transitioning. We need to unite and file a class action suit against these non professional enterprises.

 – About 4 weeks ago.

Do NOT setup Autopay. Idid so after paying my bill of $360 then a month later they charged me for that plus another month because they did not credit the account properly.

When I called...

Do NOT setup Autopay. Idid so after paying my bill of $360 then a month later they charged me for that plus another month because they did not credit the account properly.

When I called they told me I had a $368 credit balance so won't owe anything for a couple months - I said bullshit, refund my payment and withdraw the autopay authorization. They promised to reverse the charge, said they had submitted the reversal then a week later when I called they said it was waiting on approval but hey, we are just going to credit your account.

Screw them. They lie. Holding onto my payment once the double billing was brought to their attention has got to be illegal.

Anyway - Going to the bank to dispute the charge, canceled the service and going with another provider. Good work geniuses, you held onto that $360 for a little longer and lost a customer who bought premium everything from you FOREVER.

 – About 4 weeks ago.

I was having a problem with Verizon before Frontier, but Frontier is the absolute worse, they have ONE person handling complaints, who apparently works 1 hour a day, because every time I call , she is...

I was having a problem with Verizon before Frontier, but Frontier is the absolute worse, they have ONE person handling complaints, who apparently works 1 hour a day, because every time I call , she is "away from her desk and on the phone will another client". One customer service rep, working a single shift for the whole country, Whiskey Tango Foxtrot?

Follow this link and tell the FCC that this company is horrorrific, deluge the FCC with complaints - - - - - - - https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824






Fornicate Frontier!

 – About 4 weeks ago.

Verizon and Frontier are horrible internet service. For example, Loading a simple website with no advertisement take minutes ... Are you kidding ? ...

Verizon and Frontier are horrible internet service. For example, Loading a simple website with no advertisement take minutes ... Are you kidding ?

 – About 4 weeks ago.

I had Verizon Fios every since they began in Highland Village, TX. I loved it. Since Frontier took over the internet speeds and service reliability. I am in the telecommunications business. Therefore ...

I had Verizon Fios every since they began in Highland Village, TX. I loved it. Since Frontier took over the internet speeds and service reliability. I am in the telecommunications business. Therefore I have test equipment and seen download speeds drop to 2 MB on a 75 MB plan. I can do same download on my Verizon Wireless LTE and get 27 MB. Horrible tech support. Am changing to TIme Warner.

Highland Village, TX

 – About 4 weeks ago.

frontier has the worst lying sacks of manure for customer support I have ever encountered. They ayewhole tell you one thing but do something different on your bill. I talked todayto a service rep...

frontier has the worst lying sacks of manure for customer support I have ever encountered. They ayewhole tell you one thing but do something different on your bill. I talked todayto a service rep named Jeremy that sat there and lied over and over when I knew he was lying because I had just talked to another person. He claimed that they never give confirmation numbers and he would not even bother to look at the confirmation number I gave him because he said the that was no way that I could ever get service from Frontier Fios TV for the price that I was quoted when I changed my service. He claimed he did not eve have to look it up because he had been there ten years and new it all. Getting rid of these lying sacks of manure as fast as possible. Even if I have to go back to Dish which I still have on the side of my house.

 – About 1 Month ago.

Worst customer 'service' ever! Never have I dealt with so much ineptness and apathy. I will be changing providers ASAP...

Worst customer 'service' ever! Never have I dealt with so much ineptness and apathy. I will be changing providers ASAP

 – About 1 Month ago.

Not aware of what's going on, I was logging into my online account with Verizon account to pay my bill when I was redirected to Frontier Communication saying they are taking over my account with...

Not aware of what's going on, I was logging into my online account with Verizon account to pay my bill when I was redirected to Frontier Communication saying they are taking over my account with Verizon.
Well now my service isn't as reliable, I'm paying more for the exact same internet and TV package but not as good of online, phone, and in-person support. To be more specific, I used to able to change my channel lineup and internet speed with Verizon, but with Frontier I can only log in to pay bills. The phone waiting time is longer, in-person service for setup and tech support also have longer waiting time.
This sucks! My contract is with Verizon, I didn't sign the 2 year agreement with Frontier, if I had knew then I wouldn't have. Should've just gone with AT&T or Time Warner!

 – About 1 Month ago.

Frontier is the worst thing ever. I get at best 1.5 Mbps, and we are paying for high end Frontier services. Worst internet provider ever....

Frontier is the worst thing ever. I get at best 1.5 Mbps, and we are paying for high end Frontier services. Worst internet provider ever.

 – About 1 Month ago.

Normally Frontier is "Okay" and I say that lightly, My upload speed is about 20-80 mbps at best and will sometimes go up to 160 (I am paying for 150) Download and ping are as advertised (thank...

Normally Frontier is "Okay" and I say that lightly, My upload speed is about 20-80 mbps at best and will sometimes go up to 160 (I am paying for 150) Download and ping are as advertised (thank god) but because I stream my computer games outside my home this slow upload speed is shit and unacceptable. Especially since I pay almost $500 a month for service. I NEVER HAD ISSUES WITH VERIZON I HAVE HAD TO CALL THEM ABOUT SO MANY DIFFERENT ISSUES (Phone line down, internet down, No people showing when they are supposed to, etc) I WISH I COULD DO SOMETHING BETTER BUT THEY ARE THE BEST IN TERMS OF SPEED FOR MY AREA. FUCK YOU FRONTIER!

 – About 1 Month ago.

PLEASE, PLEASE heed my warning!!! Do not use Frontier! I am a college student and had to drop an online summer class I was required to take because my Internet speeds were so low. In Orange County,...

PLEASE, PLEASE heed my warning!!! Do not use Frontier! I am a college student and had to drop an online summer class I was required to take because my Internet speeds were so low. In Orange County, N.Y. my download speed was 1.47 Mbps and my upload speed was 0.20 Mbps. I had no other choice but to change to another provider. To pour salt on my wound, Frontier freaking charged me $9 to disconnect my service with them!!!!! The mistake of going with them cost me a class I really needed to take plus $55 because the new company is charging me $45 to install. This stuff is why people go crazy. What an awful company.

 – About 1 Month ago.

By the way. How can you charge an early termination fee with a no contract deal. Sorry sorry sorry. Lies lies lies...

By the way. How can you charge an early termination fee with a no contract deal. Sorry sorry sorry. Lies lies lies

 – About 1 Month ago.

Forced to switch. CONSTANT switching from Wi-Fi to hard line. CONSTANT drop and lag. This company is the worst ever. Lies about pricing or gives you a BS excuse why the price change happened. We can...

Forced to switch. CONSTANT switching from Wi-Fi to hard line. CONSTANT drop and lag. This company is the worst ever. Lies about pricing or gives you a BS excuse why the price change happened. We can choose from about 7 different internet providers in my area, one would think that this company would realize this and make ANY effort to keep business. Right mind to head to main office and punch CEO in the nose about 216 times. ( cost of second bill ) This company has lost my business.. PISS OFF frontier

 – About 1 Month ago.

Huge lag spikes ever since the change from Verizon Fios to Frontier (4k-6k ping or totally dropping)

Playing in competitive e-sports requires a certain level of service that Frontier will...

Huge lag spikes ever since the change from Verizon Fios to Frontier (4k-6k ping or totally dropping)

Playing in competitive e-sports requires a certain level of service that Frontier will be unable to provide regardless of promises. Customers don't care about promises, they care about results.

Not happy. Switching Service in 2 more days.

 – About 1 Month ago.

Ordered FiOS 30/30 from sales agent. Took about half-hour to get through all the bullshit sales talk to just give me what I wanted. Set up everything, gave me confirmation numbers and install date....

Ordered FiOS 30/30 from sales agent. Took about half-hour to get through all the bullshit sales talk to just give me what I wanted. Set up everything, gave me confirmation numbers and install date. Called back two days later to make sure everything was still good to go. On the line with customer service a total of 2 hours because they can't find my order and according to them service is not even available at my address. In the end, the service 'specialist' tells me some of the agents might just tell customers that service is available even though it's not. Asked me if is still wanted service. What a fucking joke, waste of 3 hours of my life. Probably worst consumer experience I've ever had. How is this company still operating?

 – About 1 Month ago.

Slowest internet I've ever had. Can't even stream netflix. They can't spell my name correctly on the bill, called and asked them to correct it multiple times, still not right! My bill had...

Slowest internet I've ever had. Can't even stream netflix. They can't spell my name correctly on the bill, called and asked them to correct it multiple times, still not right! My bill had extra charges 3 months in a row for things I didn't sign up for, kept having to call and cancel them!

Worst part is I have no other choice. Time Warner stops service a mile from my house!

Frontier is the biggest shit company in existence!

 – About 1 Month ago.

Frontier in Powell TN sucks so bad.
Down for days and they still expect you to pay them
Its slow as hell too. Ive complained to them. They are less than two miles from my house!...

Frontier in Powell TN sucks so bad.
Down for days and they still expect you to pay them
Its slow as hell too. Ive complained to them. They are less than two miles from my house!

 – About 1 Month ago.

I hate Frontier! All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with...

I hate Frontier! All recordings have been lost. Unable to record live TV, pause, etc. This all happened after agreeing to a 2 year contract extension last week. Spent an hour on the phone with Tech rep and they have no idea what happened. They never even said they we're sorry for the fact that ALL RECORDINGS have been lost permanently. We spend too much money a month for this terrible service. Unfortunately, no other carriers are available. This company is the WORST!

 – About 1 Month ago.

False advertising we should sue these cocksuckers I don't get the speeds I'm paying for where I'm from its called theft this company is a joke I wish the owner/everyone that has anything...

False advertising we should sue these cocksuckers I don't get the speeds I'm paying for where I'm from its called theft this company is a joke I wish the owner/everyone that has anything to do with frontier communication would slip and fall and there routers go up there stealing asses they been screwing me too long they need it a good Fucking there self

 – About 1 Month ago.

The service people the customer support everyone are idiots at frontier all they say is we understand know they don't understand they are not the ones paying for internet and not getting the...

The service people the customer support everyone are idiots at frontier all they say is we understand know they don't understand they are not the ones paying for internet and not getting the speeds they are paying for they tell you that your buying a package for faster internet and you buy it and every month pay the bill on time and only got it about half the month cause it's Fucking junk and they steal our money because we are not getting the speed we purchased if everyone had someone other than Frontier do a speed test they would find out that they are being ripped off by this company I would advise to contact the better business bureau and would not be surprised to here that frontier got sued for fraud or theft this is a major problem i wish the company would go bankrupt Fucking jerk offs I have been told for 3 days they would have my internet up and working still no internet I have been lied to by every idiot I've talked to that works for frontier everyone needs to stick together and sue the shit outta these assholes

 – About 1 Month ago.

I hate this company and there terrible service. im done ...

I hate this company and there terrible service. im done

 – About 1 Month ago.

I have to hurry up and get my comment in because my Frontier internet drops in and out (mostly out) all day every day. And when it is "in" it is so slow (2 mbps) that it takes forever to do...

I have to hurry up and get my comment in because my Frontier internet drops in and out (mostly out) all day every day. And when it is "in" it is so slow (2 mbps) that it takes forever to do anything. All I get from (so called) Customer Service is the runaround. I could go on but imagine my frustration when online trying to order something or pay a bill and I lose my connection. Takes forever to do anything, not only because it is slow, but unreliable. I'll vent again next time I get fed up. Oh by the way I'm paying or 16 mbps.

 – About 1 Month ago.

They got me FUCKED UP!!! I didn't ask for this... No one asked for this... I can't believe Verizon left us to die with Frontier. I spent a good 2 hours last night resetting my internet box and...

They got me FUCKED UP!!! I didn't ask for this... No one asked for this... I can't believe Verizon left us to die with Frontier. I spent a good 2 hours last night resetting my internet box and running diagnostics before realizing it was happening all across DFW because of this service I had no say in getting. Fuck you Frontier and fuck Verizon for letting us down... What the fuck

 – About 1 Month ago.

I will use 2 Dixie cups and a string before using Frontier again. Why would anyone choose to stay with them? I hope everyone cancels their services and Frontier just goes away. How can they get...

I will use 2 Dixie cups and a string before using Frontier again. Why would anyone choose to stay with them? I hope everyone cancels their services and Frontier just goes away. How can they get away with letting people go without phone service for a week or more? Hell, even a day or two. If someone has an emergency and can't call out because these jackholes can't provide service they are going to get sued. I don't get how it's legal for them to still be in business.

 – About 1 Month ago.

SO DONE WITH THIS BULLSHIT!!!!!! SO MUCH FOR THE CONVENIENCE OF ONLINE CLASSES!! UUUUUGHHHH!!! Wtf am I even paying for?...

SO DONE WITH THIS BULLSHIT!!!!!! SO MUCH FOR THE CONVENIENCE OF ONLINE CLASSES!! UUUUUGHHHH!!! Wtf am I even paying for?

 – About 1 Month ago.

Fucking frontier can suck my balls like the last guy said paying for 70 mbs and I'm getting shit hard wire and can't even connect to the PSN network FALSE ADVERTISEMENT I will sue there asess...

Fucking frontier can suck my balls like the last guy said paying for 70 mbs and I'm getting shit hard wire and can't even connect to the PSN network FALSE ADVERTISEMENT I will sue there asess then you get some dumb fuck on the phone and all they tell you Is to run a speed test wtf are you getting paid for seriously this is the bottom of the barrel for Internet access I might as well get metro pcs hot spot

 – About 1 Month ago.

On Frontier, paying for 70 Mbps. Nothing working at all at the moment. Hardwired into ethernet, but no speed test will work, even Frontier's own service. I can't connect to any streaming...

On Frontier, paying for 70 Mbps. Nothing working at all at the moment. Hardwired into ethernet, but no speed test will work, even Frontier's own service. I can't connect to any streaming service. Bravo.

 – About 1 Month ago.

Frontier Communications is the Spirit Airlines of Internet Service....

Frontier Communications is the Spirit Airlines of Internet Service.

 – About 1 Month ago.

Never had a problem with Verizon for 3 years..... Two months of Frontier and I have had to call Tech Support THREE times and now, ONCE AGAIN, the internet is down. Yeah.... Frontier sucks. I will...

Never had a problem with Verizon for 3 years..... Two months of Frontier and I have had to call Tech Support THREE times and now, ONCE AGAIN, the internet is down. Yeah.... Frontier sucks. I will move apartment complexes when my lease is up just to avoid having them as my internet/TV provider. FRONTIER SUCKS! I MISS VERIZON! If you can avoid FRONTIER - DO IT!!!!

 – About 1 Month ago.

stay away from this company... ...

stay away from this company...

 – About 1 Month ago.

Frontier sucks so much. I am always having speed issues and dropped service problems. Get your shit together jackasses!...

Frontier sucks so much. I am always having speed issues and dropped service problems. Get your shit together jackasses!

 – About 1 Month ago.

Cool... can't get to newegg... can't get to netflix... can't get to frontier's own website... but some websites work. Awesome fucking job frontier....

Cool... can't get to newegg... can't get to netflix... can't get to frontier's own website... but some websites work. Awesome fucking job frontier.

 – About 1 Month ago.

frontier-sucks.com works.. frontier's own website does not. gg frontier. partial internet outages are fun...

frontier-sucks.com works.. frontier's own website does not. gg frontier. partial internet outages are fun

 – About 1 Month ago.

Fuck you frontier. At least with Verizon I had some service. Now it just drops all the time. Some people work from home. Go fuck yourself. ...

Fuck you frontier. At least with Verizon I had some service. Now it just drops all the time. Some people work from home. Go fuck yourself.

 – About 1 Month ago.

for over 10 years never lagged off xbox live with verizon. 2 months with frontier worst connection ever. Lagged off xbox live today for the first time. I don't even understand how that is possible...

for over 10 years never lagged off xbox live with verizon. 2 months with frontier worst connection ever. Lagged off xbox live today for the first time. I don't even understand how that is possible if it is the same connection. Seriously how do you mess up something that you are just handed...

 – About 1 Month ago.

Worst customer service I have come across in any company. Sorry service. They block VOIP so if you have T Mobile or MetroPCS or Google phone you cannot make wifi calls. They are twice the cost of...

Worst customer service I have come across in any company. Sorry service. They block VOIP so if you have T Mobile or MetroPCS or Google phone you cannot make wifi calls. They are twice the cost of Bright House. They have not contract with us but insist we will have to pay out our contract. They can produce no contract.

 – About 1 Month ago.

Tried to downgrade to internet/land line... Got three different quotes while trying to make the decision, each higher than the next. When it came to making the change, of course, they had never...

Tried to downgrade to internet/land line... Got three different quotes while trying to make the decision, each higher than the next. When it came to making the change, of course, they had never heard of the lowest price and cannot understand where the customer service rep came up with it. AND... they would not honor it! THEY SUCK!! Stay away from them if you can!

 – About 1 Month ago.

We called Frontier last night because the TV was "buffering". They said we need a new router. Really? Then today a guy named Joe calls us to say we don't need a router and maybe it was...

We called Frontier last night because the TV was "buffering". They said we need a new router. Really? Then today a guy named Joe calls us to say we don't need a router and maybe it was just Netflix. Two hours later the same guy Joe calls us to say that he "fixed" our phone. WHAAT? There was nothing wrong with our 2 landlines. (We operate 2 businesses from our home office). Next thing I know is my landline has an incorrect caller ID on the receiving end of a call I make and worse..my husband's line is totally disconnected!
I've now made 4 calls to service/tech. support and am being given the total run-around. PLEASE just undo whatever your guy Joe did!
But they tell me they can't, it'll take 2 new tickets, it'll take days, it's beyond the capabilities of the technician i'm speaking with, etc. And now after 20 minutes, they've hung up on me. HOW CAN THEY CONTINUE TO BE IN BUSINESS?

 – About 1 Month ago.

Stay away from frontier they suck...

Stay away from frontier they suck

 – About 1 Month ago.

I live in North Central Wisconsin and my folks went with Frontier in 2008. That's their decision, that's fine. BUT, they hooked up an old and obsolete internet router. I had to move back in...

I live in North Central Wisconsin and my folks went with Frontier in 2008. That's their decision, that's fine. BUT, they hooked up an old and obsolete internet router. I had to move back in with them, due to relationship quarrels and the service is a piece of crap, even for 2016. The upload and download is in the kbps range! That's total BS! I tell my folks that the service from the sticks and the crappy router is bad, but they see no means to complain. My mother has problems connecting to the internet and the service gets dropped daily, as there is only one device using the internet at the most! Either my parents get what they really pay for or get the hell out of the internet business. It's getting ridiculous....

 – About 1 Month ago.

What idiots. I have T1 lines with a same day service SLA - it took weeks to fix a problem which ended up being a bad cable pair. Then I tried to stop service on a DSL line - they wouldn't talk to...

What idiots. I have T1 lines with a same day service SLA - it took weeks to fix a problem which ended up being a bad cable pair. Then I tried to stop service on a DSL line - they wouldn't talk to me unless I had a PIN number - even though I was calling from the number! Long wait lines on hold, and clueless representatives.

 – About 1 Month ago.

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was ...

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was distracted, not knowing that my boss called me, so he sat and asked me what it was all about, I told him and he smiled and said it was no problem. I never understood what he meant by it was no problem getting back my husband, he said he used a spell to get back his wife when she left him for another man, and now they are together till date and initially I was shocked hearing something from my boss. He gave me an email address of the Prophet abuvia which helped him get his wife back, I never believed that this would work, but I had no choice coming into contact with the sayings that I get done, and he asked for my information and that my husband was able to propose to throw him the spell and I sent him the details, but after two days, my mother called me that my husband was pleading that he wants me back, I never believed, because it was just a dream and I had to rush off to my mother's place and to my greatest surprise, was kneeling my husband beg me for forgiveness that he wants me and the child back home, when I gave prophet abuvia a conversation regarding sudden change of my husband and he made clear to me that my husband will love me until the end of the world, that he will never leave for another woman. Now me and my husband is back together and started doing funny things he has not done before, he makes me happy and do what it is suppose to do as a man without nagging. Please if you need help of any kind need, please contact Abuvia Prophet for help. His email is prophet.abuvia@gmail.com his website is prophetabuviasolutiontemple.webs.com

 – About 1 Month ago.

Hello everyone,

I would like to let everybody know that I contacted an attorney this morning about starting a class action lawsuit against frontier. The lawyer informed me that a class...

Hello everyone,

I would like to let everybody know that I contacted an attorney this morning about starting a class action lawsuit against frontier. The lawyer informed me that a class action suit involves a lot of people, and I told him I'm sure I could find SEVERAL people who would be more than interested to get involved. We need to make frontier pay for ALLL of the pain and suffering that we have had to endure. I am located in Texas. If anybody would like more information on how to make frontier suffer like we have, please feel free to call me at 325-315-6442.

Let's get what we deserve from Frontier!

I look forward to hearing from all of you!

 – About 1 Month ago.

GET THIS COMPANY OUT OF CALIFORNIA !!
They are by far the worst cable company I ever had to deal with they have you on hold for hours they never give you an appointment they just expect you are...

GET THIS COMPANY OUT OF CALIFORNIA !!
They are by far the worst cable company I ever had to deal with they have you on hold for hours they never give you an appointment they just expect you are waiting for them to show up and they just do not have any Idea of what they are doing..They are so unprofessional and make one excuse after the other as to why they never call or show up and then lie about it!! Waiting for over two months to finish and installment ..Need to find someone else this company start off very badly they have no way of returning!!

 – About 1 Month ago.

What the frigg was verizon thinking selling to this shit company that sucks so bad every single one of them they are all a bunch of dumbass f*ckin morons!! Waiting four months for them to finish what...

What the frigg was verizon thinking selling to this shit company that sucks so bad every single one of them they are all a bunch of dumbass f*ckin morons!! Waiting four months for them to finish what they started . I wish they get hell out of California. Verizon come back please!!!

 – About 1 Month ago.

Frontier is a horrific atrocity. The internet is fucking terrible. It times out over a hundred times a day. The rest of the time it is slower than a sloth with a heat stroke or down entirely. Customer...

Frontier is a horrific atrocity. The internet is fucking terrible. It times out over a hundred times a day. The rest of the time it is slower than a sloth with a heat stroke or down entirely. Customer service is nonexistent. The people on the phone afe a waste of time and oxygen. The techs come a day or days after I place a call, then all they manage to do is make the service worse than it was. I think Frontier is a plague upon the First World and should shut down.

 – About 1 Month ago.

Called customer service (i live in the boonies and never really had any problems with verizon) customer service tells me they are"updating" the service but can't give me a time table....

Called customer service (i live in the boonies and never really had any problems with verizon) customer service tells me they are"updating" the service but can't give me a time table. brother goes on a tirade on twitter and then they open up a "mobile help desk" and tell us that they resolved the issue...cool except that it literally only worked for 3 hours. i'm just to the point where i wish they'd leave the state of Texas completely.

 – About 1 Month ago.

Fug Frontier. They come to my neighbors house and give him "high speed internet" but won't run a cable over to my house which is literally 500 or 600 feet away. We have ran cables and used...

Fug Frontier. They come to my neighbors house and give him "high speed internet" but won't run a cable over to my house which is literally 500 or 600 feet away. We have ran cables and used his internet before, so it can't be that hard. Stupid shits lost a customer and I'm forced into satellite internet which is even worse.

 – About 1 Month ago.

When my original Verizon internet was installed, they did not drill through the wall, instead they removed the screen to my crawl space. Eventually rats made my home their home. I paid an exterminator...

When my original Verizon internet was installed, they did not drill through the wall, instead they removed the screen to my crawl space. Eventually rats made my home their home. I paid an exterminator to come and help trap the rodents. He noticed that the screen for my crawl space was where the rats were getting in. Long story short they ate through my wall and made everything super gross. Inside my water heater closest there is still 3 dead rats a big nest and poop everywhere.The rats made the vent of my water heater into a nest and can go up in flames at any time. It is highly unsafe and I don't know how to clean it. When I spoke with Verizon I told them that i just wanted to leave and pay my balance and just be done. They told me that if i closed my account, then my property would never get fixed. I stated that I do not want to wait for months and months to wait for people to call me back. . I asked how I was going ot be compensated and I was told I will not be paying for services until my property was fixed. I decided to continue to stay after the rep said that I should not have to pay for services if they were not done correctly. I wanted to leave in November 2015, but everyone that I spoke with told me I needed to have an active account or my property would never get fixed. I truly felt like I was being extorted.. I told them I will not pay until my property is restored to its original condition. Then without any notice at all Frontier bought out Verizon and my property never got fixed. Then I got a bill in the mail for 800 dollars. I reached out to Frontier to try and solve my problem, but the same issue remains. They say that they are not responsible for anything prior to April 1, 2016. If they are not taking responsibility for anything prior to April 1, then they should not be aloud to collect on my payment. I really do not feel that it is right to have to pay this bill. I asked to leave several times and never even got my property fixed. I am in desperate need of help. I really do not want to continue to pay for services while I wait for several more months. I wanted to leave in November. They told me that if i left I would never get mt property fixed. There is still dead rats in my water heater closet. I have two children under 2 years old living at my house and do not want them to come into contact with dead rotting carouses. Even after I spoke with Frontier and had the Regional Manager come to look, he said he would take care of it asap. That was in April, I called 1000 times , he never responded. Then when i finally got a hold of him, he said he was on vaccination and forgot to process my claim, while I was still being asked to pay a bill. I had expressed to him I do not want to stay with frontier and I dont want pay a single dollar until my property was fixed. Currently I have emailed every single person I can find on the frontier website to try and get help but have got nowhere.

 – About 1 Month ago.

I hate this crappy f*****g company!!! So far, STILL NO PHONE SERVICE!!! UGGGHHH!!! Hey, look at it this way, if I was dying and my cell phone wasn't charged up, I wouldn't have the home...

I hate this crappy f*****g company!!! So far, STILL NO PHONE SERVICE!!! UGGGHHH!!! Hey, look at it this way, if I was dying and my cell phone wasn't charged up, I wouldn't have the home phone and would be shit out of luck! Guess their attitude is "Don't let the door hit you in the ass!" OK now off to file a complaint with the FCC. I really wish this company never took over for Verizon. They are not reliable and always give you the run around when calling customer service. And they responded to my call from the cell phone saying, "Wait until tomorrow." Thank you F*****g Frontier! Hoping the FCC gets LOADS of complaints from pissed off custies like me and my husband!

 – About 1 Month ago.

A close neighbor had a Frontier Service van at his house, when I left 10 minutes later it was parked under a shade tree in the school parking lot, 45 minutes later I returned home and saw the van...

A close neighbor had a Frontier Service van at his house, when I left 10 minutes later it was parked under a shade tree in the school parking lot, 45 minutes later I returned home and saw the van still there, I tried 5 different numbers and each time got to the same place, same menu. Each time I told the person that the local dispatcher needed to know about this because the tech was: 1 taking lunch at 3:30 pm, 2 suffered heat stroke or heart attack, 3 screwing off or taking a nap before his next call, 4 waiting for the mother ship to come for him. Each time got the same results, I could not talk to anyone in the state of Texas, much less in Dallas. This reminds me of trying to talk to Verizon before they closed their local stores. You're going nowhere, but you're making great time getting there. Large companies + large network base = large problems for us. Oh, BTW I just checked, the van is still there, I'm calling the cops.

 – About 1 Month ago.

Being held hostage for internet by a contract that doesn't exist. They refuse to let me out of it unless I pay them $400.00. And I can't even connect to the internet if I even wanted to keep...

Being held hostage for internet by a contract that doesn't exist. They refuse to let me out of it unless I pay them $400.00. And I can't even connect to the internet if I even wanted to keep their crappy service. I've asked them to send me a copy of whatever I signed that extended the contract. That request has been complete ignored. I doesn't exist anyway. And I've been on hold for almost an hour waiting for a supervisor. I hate Frontier!!

 – About 1 Month ago.

EVERYONE file a complaint with the FCC...

EVERYONE file a complaint with the FCC

 – About 1 Month ago.

I have been trying to get my Static IP's right for almost 2 months. Finally yesterday afternoon some one called and gave me new IP's but the IP's are invalid for the subnet mask they gave...

I have been trying to get my Static IP's right for almost 2 months. Finally yesterday afternoon some one called and gave me new IP's but the IP's are invalid for the subnet mask they gave me so I'm back to square one. I guess I will get some one to respond in 2 more months. I files a complaint with the FCC and I encourage everyone to do the same. It's simple and fast. PLEASE DO IT. We need to teach this company a lesson.

 – About 1 Month ago.

I have called and called and called this stupid customer service to be repeatedly hung up on, answered by people who barely speak the fucking language, and I am constantly on the receiving end of this...

I have called and called and called this stupid customer service to be repeatedly hung up on, answered by people who barely speak the fucking language, and I am constantly on the receiving end of this shitstorm that they can label as their internet service. I am frequently confronted with random internet outages that just happen out of nowhere, my bill has gone up nearly more that 50$ with no additional services, I am constantly just getting fucked over by this dumbass company. When Verizon was still in charge, I experienced excellent service, excellent customer service, fair prices, no issues with my prices, and overall I was content with what was provided. Now that this sloppy shit carnival that calls itself frontier has taken over, everything has gone to FUCKING SHIT.

 – About 1 Month ago.

My god can there be more of a shittier cable company. Do you assholes ever test your fukin piece of shit product? I guess not. Customers must mean jack shit to your company.

GO TO...

My god can there be more of a shittier cable company. Do you assholes ever test your fukin piece of shit product? I guess not. Customers must mean jack shit to your company.

GO TO FUCKIN HELL!!!!!!!!!!!!!!!!

I am done with you. Your support does not give a shit .

Shopping for your competition.

 – About 1 Month ago.

I live in Tampa and switched to Verizon FiOS 10 years ago. It was very good service. Not that Frontier has taken over I have been without internet service for the last three days. Their tech has...

I live in Tampa and switched to Verizon FiOS 10 years ago. It was very good service. Not that Frontier has taken over I have been without internet service for the last three days. Their tech has completely replaced all hardware, router, outside box and still broken. Looks like I am converting back to BrightHouse after 10 years. Nice going Frontier!

 – About 1 Month ago.

I just filed a complaint with the FCC myself. I encourage everyone to do the same. My business has a static IP and Frontier has changed it 3 times since the take over from Verizon. I have now been...

I just filed a complaint with the FCC myself. I encourage everyone to do the same. My business has a static IP and Frontier has changed it 3 times since the take over from Verizon. I have now been trying to get the latest IP assigned to our account for almost 2 months. Without the IP's I can't config my router and get us up and running. Since they took over I was up a total of 3 days before they started changing up their IP allocation. Customer service is a joke and I have been in touch with 2 reps but they stop responding to me after asking for our IP's. It shouldn't bee this damn hard to get out IP assignments. This company is nothing but a scam and needs to piss off. PLEASE EVERYBODY FILE A COMPLAINT WITH THE FCC. We have to teach these a##holes a lesson. OTGXA

 – About 1 Month ago.

1. Never believe their lies they give you on the phone. You are NEVER talking to a CEO or any officer in charge. The ones answering the phones are in India. Do you really think they care? Those same...

1. Never believe their lies they give you on the phone. You are NEVER talking to a CEO or any officer in charge. The ones answering the phones are in India. Do you really think they care? Those same customer service people go to classes teaching them how to fuck with you over on the phone. That is all they do.
2. I had already gone to Time Warner being without service for two weeks. Frontier sent me a bill. The lying bastard told me I would not be sent a bill. That is the only true words that came out of his mouth.

3. Don't feel sorry for Verizon. They HAD to sell out. They were facing millions in lawsuits, so they had to sell. They sold to the lowest bidder. Guess who.

So, in closing, I say they should take a shit and use their mouths for toilets.

 – About 1 Month ago.

Fuck these guys. Internet and phones for my business are down and they can't come out for 6 days.

I can run internet on a hotspot no problem. However, I call to have my phone...

Fuck these guys. Internet and phones for my business are down and they can't come out for 6 days.

I can run internet on a hotspot no problem. However, I call to have my phone forwarded to my cell phone. The first excuse I received was that they couldn't forward my line with my phone being down. WTF? The only reason I want to forward is because the phone is down. After 30 more minutes, the rep told me she "messaged" some department that can do it, but she doesn't have direct contact with them. Who the fuck came up with this department structure? I will continue that battle with them tomorrow.

The real pisser is that it was one of their workers that screwed it up. We were fine all morning, then later you see this guy working near the box and on the roof. Shortly after that our shit doesn't work, along with the business next to us.

 – About 1 Month ago.

NO service (TV+Internet+phone) for three days now since Saturday. The earliest they said it can be fixed will be Friday this week (6 days later). After mutiple calls, finally a tech came today but...

NO service (TV+Internet+phone) for three days now since Saturday. The earliest they said it can be fixed will be Friday this week (6 days later). After mutiple calls, finally a tech came today but without calling us first so no one is available. Called Frontier and they could not find any service call records. I just want to cancel my service with Frontier and go someone else!!!

 – About 1 Month ago.

Both phone & internet were cutting out anywhere from a few minutes up to 10 days. The problem continued for 2 months without being repaired. The customer service people didn't seem to care if it...

Both phone & internet were cutting out anywhere from a few minutes up to 10 days. The problem continued for 2 months without being repaired. The customer service people didn't seem to care if it was working or not. The service persons would arrive 2 to 3 days late and not do anything. After numerous phone calls and lack of repairs we closed our account and switched carriers. Although the FCC stats that after 2 days of no service the contract is nullified, after 10 days of no service Frontier insists that I owe them money for service not provided. I have found over 3,500 similar cases online without much looking. Looks like they are in for another class action lawsuit. I suggest save yourself the frustration of dealing with this company and use a different carrier.

 – About 1 Month ago.

ILLINOIS FRONTIER COMMUNICATION IS BAD I WANT THEM TO FEEL SHAME...

ILLINOIS FRONTIER COMMUNICATION IS BAD I WANT THEM TO FEEL SHAME

 – About 1 Month ago.

FRONTIER COMMUNICATION I WANT THEM TO SUFFER I WANT THEM TO PERISH FOR FUCKING WITH MY FAMILY INTERNET ACCESS YOU MOTHERFUCKER SHOULD HAVE CONSEQUENCES OF YOUR WORK ETHICS...

FRONTIER COMMUNICATION I WANT THEM TO SUFFER I WANT THEM TO PERISH FOR FUCKING WITH MY FAMILY INTERNET ACCESS YOU MOTHERFUCKER SHOULD HAVE CONSEQUENCES OF YOUR WORK ETHICS

 – About 1 Month ago.

lol, laughing at all the gamers whining about the Frontier. Get a life you sloths. ...

lol, laughing at all the gamers whining about the Frontier. Get a life you sloths.

 – About 1 Month ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 1 Month ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 1 Month ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 1 Month ago.

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another...

I am sick to **cking death of this BS company. Every MF time I try to load anything, ANYTHING, it times out. And, God forbid you try to do 2 things at once like close one page while opening another .... this will complete freeze EVERYTHING while it tries to figure what the hell it's commands are. I am paying for high speed and getting a slow drip. These MFs are ripping us all off and need to be put out of business.

 – About 1 Month ago.

We had contract with Verizon for 45$ per month after frontier took over they charged us 79$per month with low speed internet so we called them about the billing issue which they did nothing but keep...

We had contract with Verizon for 45$ per month after frontier took over they charged us 79$per month with low speed internet so we called them about the billing issue which they did nothing but keep charging for more unauthorized tax we had cancelled the service on May and shipped back the router to them on this month we got charged from them TWICE for total of 170$ when I called them about this charge they can't even give me a explanation why we r being charged that much after the cancellation and yet they ask me another payment for next Month for 79$!! Are they lost their fucking mind? They are very shady business they will do anything in their power to rip off from customers and we just letting them getting away with that?

 – About 1 Month ago.

When my Verizon FIOS contract was about to expire in April, I contacted Frontier to see how much it would cost to continue service with them since they had taken over Verizon FIOS. I was told $150...

When my Verizon FIOS contract was about to expire in April, I contacted Frontier to see how much it would cost to continue service with them since they had taken over Verizon FIOS. I was told $150 per month, so I didn't switch to another provider. My bill comes and it is $290 for the month. I complain, and Frontier says I was overbilled and my monthly fee should be $140 or less. I get my next bill and it is for $580. I call to complain, and Frontier says I don't qualify for any rate lower than $290 per month-- even though that is what I was promised twice-- and that I owe Frontier the $580 plus late fees now. So, I switched to Time Warner-- which is charging me about $100 per month for the same services. I refuse to pay anything to Frontier. And, I sent Frontier notice that I am charging Frontier $10 per day per device to store the old Verizon property (cable boxes, remote oontrols, etc.) on my property-- until such time as Frontier arranges to have it picked up! Frontier's business model is fraud, deception, and stealing. Stay as far away from this company as you can.

 – About 1 Month ago.

Seriously what joke of a company...stupid ass people did a horrible installation and let in a bunch of rats into my house because they ran the wire through the screen to the crawl space. What a bunch...

Seriously what joke of a company...stupid ass people did a horrible installation and let in a bunch of rats into my house because they ran the wire through the screen to the crawl space. What a bunch of idiots...then they won't take responsibility for their mistake...here is the number of the regional manager for southern calidornia...his name is pie...no waiting...310-947-0928...call him direct and bust his balls just like they have fucked everyone else...I cancelled my service and will never ever use them for anytjong again.

 – About 1 Month ago.

Frontier sucks. 12 year customer with steady decline in services. Decline accelerated this last year. After billing errors and multiple outages, last outage went a week.

Finally...

Frontier sucks. 12 year customer with steady decline in services. Decline accelerated this last year. After billing errors and multiple outages, last outage went a week.

Finally called to cancel as we have the option of Cable. Cable!, we are choosing Comcast over Frontier? Yet even the cancellation experience at Frontier was horrible.

First the Frontier agent told me my renewal was October so I needed to pay $100 early termination fee. Since I had been a customer for 12 years I couldn't understand how I was on an annual cycle and replied that I considered myself to be month to month. My argument was not accepted.

I asked for the termination date to be a week prior when service went down but was told they would need to schedule a tech to restore service first. I made a snarky comment suggesting she could try to schedule a tech since it was unlikely a tech would show up anyway since they stood up my last four schedule service times.

After much debate I failed to get the early termination fee waived. I guess the $100 will be my benefit for never having to talk to Frontier again. Plus I have no idea how they will bill this correctly since any change to billing tends to be submitted in error. Will wait to see how the final bills shows up.

I now feel like I should have moved to Comcast several years ago instead of trying to work with Frontier. Comcast tech was scheduled for two days later, arrived exactly on schedule, and service was active within an hour including running a new line. Fast and gliche free. Frontier sucks.

 – About 1 Month ago.

I encourage all to do as I did and report Frontier to the FCC. The form is easy to submit online at fcc.gov. My retail business has had no internet for 4 days now and they have done nothing about it....

I encourage all to do as I did and report Frontier to the FCC. The form is easy to submit online at fcc.gov. My retail business has had no internet for 4 days now and they have done nothing about it. Retail without ability to process credit cards is a business killer.

 – About 1 Month ago.

Ok...so after my initial call back in the beginning of MAY to set us phone and internet (unfortunately in an area where Frontier is the only game in town) I finally got a service call to set up the...

Ok...so after my initial call back in the beginning of MAY to set us phone and internet (unfortunately in an area where Frontier is the only game in town) I finally got a service call to set up the service on a rental home today. I spoke to them every day this week to make sure that they were going to be there. They said YES, everything is set for Friday. My Husband drove 6 hours, 330 miles, for this. Well, I called this morning to check again and suddenly there is a coding problem and the appointment has been pushed off. I am still on the phone with them, more than an hour and a half later, as they are trying to 'fix' the problem and get someone there.....ARE YOU KIDDING ME!!???!!??!! THis company is the worst company!!! I can not understand how anyone can work for them in customer service knowing that the work that they do either is ineffective or they will be apologizing for other people's ineffectiveness!!!