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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 3,679 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2018)
$7.1m (SEC DEF 14A Filing)

 – About 16 hours ago.

They cheat. Period. Local offers only DSL. I went to them because I was tired Of Comcast TV and internet deals. I will say this. CC is awful to deal with.
Yet, frontier makes them look good....

They cheat. Period. Local offers only DSL. I went to them because I was tired Of Comcast TV and internet deals. I will say this. CC is awful to deal with.
Yet, frontier makes them look good. Frontier likes to play little mind games.
Calling them is torture. Then they rack up your bill with false charges.
I think this is a dying company. If were not for fiber on the east coast.
They would already be dead. .

 – About 2 days ago.

I only have two things I hate about this company: Everything they do and Everything they say. Tired of getting runaround every time I try to talk to a customer rep. I try explaining the total issue to...

I only have two things I hate about this company: Everything they do and Everything they say. Tired of getting runaround every time I try to talk to a customer rep. I try explaining the total issue to them, and once they hear a certain word that matches up with there script, they ignore you and start rattling off possible fixes, that I’ve already tried. I inform them that’s rude that I wish to speak on a superior. That’s impossible. They are finally doing what I wanted done 3 1+hour phone calls ago, and I bet they find the issue. So about 2-2.5 months of constantly dropping to no internet.

 – About 2 days ago.

Unbelievable. Spent three days and over seven hours of cumulative time on the phone with about 15 different people in four or five different offices trying to solve this problem: How do I get call...

Unbelievable. Spent three days and over seven hours of cumulative time on the phone with about 15 different people in four or five different offices trying to solve this problem: How do I get call forwarding to work on my line.

Still nothing.

No wonder why the stock is in the toilet.

 – About 4 days ago.

Opening a single trouble ticket for a business POTS line takes about 15 minutes. The calls are answered in foreign countries with an excessive amount of loud laughing and non-related customer talking...

Opening a single trouble ticket for a business POTS line takes about 15 minutes. The calls are answered in foreign countries with an excessive amount of loud laughing and non-related customer talking in the back round. I was asked to speak up about 6 times during the last call. What a waste of time. Executives at Frontier laugh all the way to the bank.

FRONTIER BUSINESS SUPPORT SUCKS!

 – About 4 days ago.

They are the worst. Could Care less about their customers. If you are looking for service choose anybody else. Two cans and some string would be better than these jerks...

They are the worst. Could Care less about their customers. If you are looking for service choose anybody else. Two cans and some string would be better than these jerks

 – About 4 days ago.

Lol had to load this page on LTE since WiFi is down for the second time in two days... but of course it’s just the router and not a service outage....

Lol had to load this page on LTE since WiFi is down for the second time in two days... but of course it’s just the router and not a service outage.

 – About 6 days ago.

In Bluefield and Princeton wv. The employees are supremacists. Pretend with Frontier for their paycheck.Minorities should not contribute.


...

In Bluefield and Princeton wv. The employees are supremacists. Pretend with Frontier for their paycheck.Minorities should not contribute.


 – About 1 Week ago.

Guys from Frontier came out the other day. Thought after 10 years of terrible, slow connection speeds and horrible customer service, this was going to be it...faster speeds.

Nope. Our...

Guys from Frontier came out the other day. Thought after 10 years of terrible, slow connection speeds and horrible customer service, this was going to be it...faster speeds.

Nope. Our service slowed down even more I think. My fault for hoping this company would provide better service.

 – About 1 Week ago.

Frontier is always in the stupid places with no other wifis. Very slow, very bad, just honestly a garbage company...

Frontier is always in the stupid places with no other wifis. Very slow, very bad, just honestly a garbage company

 – About 1 Week ago.

Haven’t been able to play online games in 4 years and probably never will because frontiers the only people i can get and i forget i have internet because i don!...

Haven’t been able to play online games in 4 years and probably never will because frontiers the only people i can get and i forget i have internet because i don!

 – About 1 Week ago.

Honestly sad how it took 4 minutes to load this page. 4 Minutes.
Frontier is so terrible. I dont know why they even try to make wifi anymore. Their customer service is awful. Their wifi is...

Honestly sad how it took 4 minutes to load this page. 4 Minutes.
Frontier is so terrible. I dont know why they even try to make wifi anymore. Their customer service is awful. Their wifi is awful. Their just awful. And theres thousands of people who agree! Just run out of business already so people who actually know how to make wifi take your spot...

Constantly not letting you load pages. Playing games is just a nightmare. But they dont want to adapt. 2 weeks to get a simple wifi problem fixed is insane. They need to just end the company right now.

 – About 1 Week ago.

Frontier is a bad outfit. They do not care one wit about their customers. It does not matter how dependent you are for reliable service (I am an online college student), where I live in AZ they will...

Frontier is a bad outfit. They do not care one wit about their customers. It does not matter how dependent you are for reliable service (I am an online college student), where I live in AZ they will not schedule repair service any sooner than four business days, period. Over the last ten months, they incrementally raised my internet service charge (which operates at slower than snail speed) from $34 to $59 in two steps. Now I know how they cover their $29 introductory come on. I notified them today to disconnect me from the lousy scumsucking business model they operate. I am more than willing to kick another $10 a month for satellite and be done with them. Good riddance!

 – About 1 Week ago.

Frontier's business model is literally to sell to people who have no other option. The reason they are being bought out is because we are starting to get options at last. f%@k you Frontier!...

Frontier's business model is literally to sell to people who have no other option. The reason they are being bought out is because we are starting to get options at last. f%@k you Frontier!

 – About 1 Week ago.

Have 87 yr old ill relative live with us. Home tel only form of communication. That went down and soonest help was scheduled in 4 days! Hate this over rated poor quality lack of educated consultants...

Have 87 yr old ill relative live with us. Home tel only form of communication. That went down and soonest help was scheduled in 4 days! Hate this over rated poor quality lack of educated consultants company

 – About 1 Week ago.

Lancaster, PA

Frontier is trash they proclaim very fast internet speeds and we don't even get 1 mb per second although we pay 100 dollars a month! We cant do anything about it either...

Lancaster, PA

Frontier is trash they proclaim very fast internet speeds and we don't even get 1 mb per second although we pay 100 dollars a month! We cant do anything about it either there is no other ISP in our area.

 – About 2 weeks ago.

Frontier sucks, simply because they are run by ill-educated, college educated, ignorant buttheads. Not a single upper management personnel cares about customers or first line employees. Ben Haan (aka...

Frontier sucks, simply because they are run by ill-educated, college educated, ignorant buttheads. Not a single upper management personnel cares about customers or first line employees. Ben Haan (aka Bennie Hanna, CEO) is a joke. Nothing btu a hand picked ATT Connecticut JOKE.

If you are looking for a reason for the downfall of Frontier Communications, it is the purchase of ATT Connecticut Territory and the abssorption of quite possibly the most ignorant, over-ill educated people in America

 – About 2 weeks ago.

In the past 10 years our phone service has been fuzzy crackling and most of the time just plain old doesn't work congratulations frontier glad to see you're on the way out thank God for cell...

In the past 10 years our phone service has been fuzzy crackling and most of the time just plain old doesn't work congratulations frontier glad to see you're on the way out thank God for cell phones!!

 – About 2 weeks ago.

They oversell bandwidth. I have been stuck with them for over 25 years because I live out in the country where they have no competition. Looking into satellite. Frontier SUCKS!!!...

They oversell bandwidth. I have been stuck with them for over 25 years because I live out in the country where they have no competition. Looking into satellite. Frontier SUCKS!!!

 – About 3 weeks ago.

Frontier is by far the worst service I have ever had! Make a payment online--somehow the live customer rep who keeps calling didn't see it on your account. Service sketchy? You never get a...

Frontier is by far the worst service I have ever had! Make a payment online--somehow the live customer rep who keeps calling didn't see it on your account. Service sketchy? You never get a straight answer from reps--they want to keep telling you it is you and your router (always turns out to be their service is down in an area).

 – About 3 weeks ago.

A week of bad connectivity. The Internet service continues to have problems and all they can report is that I have an outage in my neighborhood. You cannot even speak to a service technician any...

A week of bad connectivity. The Internet service continues to have problems and all they can report is that I have an outage in my neighborhood. You cannot even speak to a service technician any longer. While I don't wish any ills on the employees that have to suffer through working for such an awful company, I cannot wait for Frontier to close their doors and disappear forever.

 – About 3 weeks ago.

Has anyone heard what is happening with Frontier's sell of its Pacific Northwest operations in four states to WaveDivision Capital? What commitments have been made by WaveDivision to better the...

Has anyone heard what is happening with Frontier's sell of its Pacific Northwest operations in four states to WaveDivision Capital? What commitments have been made by WaveDivision to better the services in existing under-served communities? We have been on Frontier since 2004 and have been told over and over again that they were making changes in our area. Yet, year after year, the services have gotten worse - more frequent outages, degraded service and terrible support.
It is unforgivable that the state's UTC has allowed service providers like Frontier to operate such inferior infrastructure. More competition is needed to force the incumbents to continually invest in their existing customers. We are willing to pay for better service if Frontier would ever offer to provide it.
Our neighborhood has gone as far as contacting Frontier to let them know that we are willing to invest in the costs to provide better services. They have chosen to ignore us. If we had any viable alternative, we would take it.

 – About 3 weeks ago.

14883 ny: they suck because of the pole to house copper older then sin. Can you say loss of signal, bleeding of signal, .interference. Single pair drops to homes over 60 years old corroded as hell....

14883 ny: they suck because of the pole to house copper older then sin. Can you say loss of signal, bleeding of signal, .interference. Single pair drops to homes over 60 years old corroded as hell. Carbon blocks instead of Nid's The useless git's are throwing the signal everywhere but at the damn router in your home.

 – About 4 weeks ago.

I pay for 65 megabytes of internet and most times when I’m downloading something it stays at 2 ...

I pay for 65 megabytes of internet and most times when I’m downloading something it stays at 2

 – About 4 weeks ago.

Hello! frontier-sucks.com

Did you know that it is possible to send proposal utterly legally?
We presentation a new legal method of sending commercial offer through feedback...

Hello! frontier-sucks.com

Did you know that it is possible to send proposal utterly legally?
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When such appeal are sent, no personal data is used, and messages are sent to forms specifically designed to receive messages and appeals.
Also, messages sent through feedback Forms do not get into spam because such messages are considered important.
We offer you to test our service for free. We will send up to 50,000 messages for you.
The cost of sending one million messages is 49 USD.

This message is created automatically. Please use the contact details below to contact us.

Contact us.
Telegram - @FeedbackFormEU
Skype live:feedbackform2019
Email - feedbackform@make-success.com

 – About 4 weeks ago.

f%@king Frontier commercial on Hulu. At least 50% of my Hulu ads are the same, intensely annoying, Frontier advertisement. It's made me hate Frontier, and everyone in that god damn commercial....

f%@king Frontier commercial on Hulu. At least 50% of my Hulu ads are the same, intensely annoying, Frontier advertisement. It's made me hate Frontier, and everyone in that god damn commercial.

 – About 1 Month ago.

Frontier should honestly stop. Theres no point in making a "WiFi" service, if it isnt even wifi. And not even going to mention the customer service. They need to teach their workers a few...

Frontier should honestly stop. Theres no point in making a "WiFi" service, if it isnt even wifi. And not even going to mention the customer service. They need to teach their workers a few things. A: How to make wifi, and B: Not take 4 weeks to fix a simple wifi problem. Im not expert in wifi, but i know businesses that run wifi usually have faster speeds then my dead tortoise.

If you like Disconnecting, Bad Service, and lagging, I definently reccomend frontier!

 – About 1 Month ago.

frontier sucks
its just bad
average 400 - 3500 ping (Very bad, good ping is around 9 - 11)...

frontier sucks
its just bad
average 400 - 3500 ping (Very bad, good ping is around 9 - 11)

 – About 1 Month ago.

We have been struggling with frontier for about 10 years now because there is no competition in our rural area. Comcast/xfinity is providing service at our neighbor's house but they wont come here...

We have been struggling with frontier for about 10 years now because there is no competition in our rural area. Comcast/xfinity is providing service at our neighbor's house but they wont come here (gotta love monopolies). Anyway, we get 2mbps speeds through a connected ethernet cable and dismal wireless speeds. Our service cuts out about 8-10 times a day requiring someone to restart the modem every time. We have called customer service about 15 times to complain. The most recent call to them was to discuss the daily, repeated outages. To that end the representative told us that, in fact, wireless connection was not technically included in our contract and that we needed to stop using the wifi for a week, and connect a computer via ethernet, then document how many times we loose connection. It really seems like this is a game to them, they know that we cant find another ISP because they have the monopoly so they can say whatever they want. I find it laughable that their own representative installed a wireless router when he serviced our house 2 years ago (when we moved to a new house in the same area), then the company has the gall to say that wireless connectivity isnt included. I should'nt get political but Bernie Sanders and his High-Speed internet for all initiative is sounding much more interesting to me. Imagine busting up all the ISP monopolies and sticking it to the bloodsucking companies that know you have no other options.

 – About 1 Month ago.

Nothing beats calling four different "technical service technicians" and being told 4 different things are wrong and all of them were fixed at the conclusion of the call and still experiencing...

Nothing beats calling four different "technical service technicians" and being told 4 different things are wrong and all of them were fixed at the conclusion of the call and still experiencing the same issue... cant make this stuff up

 – About 1 Month ago.

They are basically a criminal enterprise. The MN PUC has identified 30+ states laws they have broken, but since Ajit Pig & his cronies at the FCC do not allow states to regulate ISPs they are free...

They are basically a criminal enterprise. The MN PUC has identified 30+ states laws they have broken, but since Ajit Pig & his cronies at the FCC do not allow states to regulate ISPs they are free to defraud their customers any way they can. State Attorneys General need to start enforcing laws against consumer fraud to stop bad actors like Frontier. Unfortunately our MN AG has no interest in rural citizens.

Their internet service simply drops several times a day, They refuse to take any responsibility for any problems, always blaming the customers equipment, even if they supplied the equipment.

AVIOD DOING BUSINESS WITH THEM IF YOU POSSIBLY CAN.

 – About 1 Month ago.

They deliberately left 9.00 off the bill and placed it In collections without telling me...

They deliberately left 9.00 off the bill and placed it In collections without telling me

 – About 1 Month ago.

I hope these dumb c*nts go bankrupt ...

I hope these dumb c*nts go bankrupt

 – About 1 Month ago.

It took 3 hours to get a f%@king answer so on hold for 3 hours ...

It took 3 hours to get a f%@king answer so on hold for 3 hours

 – About 1 Month ago.

What shit customer support we have a f%@king account and they say we dont what the f%@k?
...

What shit customer support we have a f%@king account and they say we dont what the f%@k?

 – About 1 Month ago.

This site is to vent about Frontier and bad experiences with the company. I don't like my Frontier service any better than most. The person who posted this should be ashamed. They need...

This site is to vent about Frontier and bad experiences with the company. I don't like my Frontier service any better than most. The person who posted this should be ashamed. They need help.

"I hope frontier employees get aids or cancer. Seriously f%@k them all to death. Frontier can you please f%@king explain why your shitty internet is slower than a child with down syndrome. Or why your..."

 – About 1 Month ago.

Well what do you expect from a union represented company?...

Well what do you expect from a union represented company?

 – About 1 Month ago.

Frontier is by far the absolute worst telecommunications company ever! To say they suck is a compliment! They do not care at all about their customer and care even less about their employees. But then...

Frontier is by far the absolute worst telecommunications company ever! To say they suck is a compliment! They do not care at all about their customer and care even less about their employees. But then what do you expect from them they are a union organization!

 – About 1 Month ago.

OK, so they suck...what can be done about it? ...

OK, so they suck...what can be done about it?

 – About 1 Month ago.

Please everybody, before you return your equipment to F****ed up Frontier, be sure to shit inside of the devices, I want them to experience exactly what we experience with their services, shit. Just...

Please everybody, before you return your equipment to F****ed up Frontier, be sure to shit inside of the devices, I want them to experience exactly what we experience with their services, shit. Just shit, take some and push it through the vent of the devices, be sure to eat at least a bar of chocolate before shitting.

 – About 1 Month ago.

Frontier is by far the worse service I have ever used, their techs are from the hood and most likely do not know who their fathers are. The service is shit, their employees are shit. I'm glad they...

Frontier is by far the worse service I have ever used, their techs are from the hood and most likely do not know who their fathers are. The service is shit, their employees are shit. I'm glad they are going bankrupt. I shit on all of the employees that work there.

 – About 1 Month ago.

I hope frontier employees get aids or cancer. Seriously f%@k them all to death. Frontier can you please f%@king explain why your shitty internet is slower than a child with down syndrome. Or why your...

I hope frontier employees get aids or cancer. Seriously f%@k them all to death. Frontier can you please f%@king explain why your shitty internet is slower than a child with down syndrome. Or why your router can't f%@king stay connected. When it gets sent back I'm smashing literal human shit into it. Have fun with that *bleep*.

 – About 1 Month ago.

Suck may be the biggest understatement ever made about frontier. Jus call and ask about you bill and why you cant see it. The merry go around is the worst humany possible. It must be intentional.! ...

Suck may be the biggest understatement ever made about frontier. Jus call and ask about you bill and why you cant see it. The merry go around is the worst humany possible. It must be intentional.!

 – About 1 Month ago.

So I am being disconnected every 15 minutes because out of nowhere my modem is picking up 9 MBPS instead of the 6 that I pay for.. I called into increase my data plan and have been hung up on twice...

So I am being disconnected every 15 minutes because out of nowhere my modem is picking up 9 MBPS instead of the 6 that I pay for.. I called into increase my data plan and have been hung up on twice

 – About 1 Month ago.

Frontier is a major scam (not that you all don't already know that). I was promised AT LEAST 12Mbps. I'm getting 0.4!!!!!!!!!!! Are you f%@king kidding me? I HAVE TAKEN SHITS FASTER THAN THIS!...

Frontier is a major scam (not that you all don't already know that). I was promised AT LEAST 12Mbps. I'm getting 0.4!!!!!!!!!!! Are you f%@king kidding me? I HAVE TAKEN SHITS FASTER THAN THIS! It took a solid 3 minutes for this website to load at all. I'm starting to look into how to get internet access without an ISP. I hope Frontier goes out of business and Spectrum takes over. I may as well be wiping my ass once a month with a $50 bill.

 – About 1 Month ago.

No transparency in their charges. I wasn't informed of an installation fee until I got my bill. The monthly charges are $10 more than their online signup indicated. I will be complaining to my...

No transparency in their charges. I wasn't informed of an installation fee until I got my bill. The monthly charges are $10 more than their online signup indicated. I will be complaining to my apartment complex - it's ridiculous that they only allow one carrier here and I think it might be illegal.

 – About 1 Month ago.

Yep, they suck alright...

Yep, they suck alright

 – About 1 Month ago.

I have spent 2hrs and 23 minutes over 4 days, I have scheduled 4 different appointments to have an outlet moved I have spent over 20 hours waiting and I have yet to have a technician show up. Today I...

I have spent 2hrs and 23 minutes over 4 days, I have scheduled 4 different appointments to have an outlet moved I have spent over 20 hours waiting and I have yet to have a technician show up. Today I scheduled an appointment and they
canceled. SUCK IT FRONTIER!!!!

 – About 1 Month ago.

GTE and Verizon were great. Nothing but trouble with Frontier. Customer service is horrible. They make an easy to fix problem a huge mess. When they said you will not seen any change we got an $800...

GTE and Verizon were great. Nothing but trouble with Frontier. Customer service is horrible. They make an easy to fix problem a huge mess. When they said you will not seen any change we got an $800 bill that took 3 months to fix. Swapped out a DVR box got it home it did not work. Latest was dropping STARZ without notice. Got a notice the next day.

 – About 1 Month ago.

Biggest joke on the planet! Service? ROFL!! I was with GTE for 12 years before they changed name to Verizon. Then, was a Verizon customer for 20+ years before they sold out to Verizon. The moment that...

Biggest joke on the planet! Service? ROFL!! I was with GTE for 12 years before they changed name to Verizon. Then, was a Verizon customer for 20+ years before they sold out to Verizon. The moment that happened, my FIOS service was inadvertently disconnected and I was forced to re-apply for service. 7 weeks later, with 5 missed appts and no service, I went to someone else. I feel lucky, as 911 services were down and customers were putting up with worst experiences until they were forced to leave. At least they disconnected me up front. I had to live off of my mobile hotspot until I found a small company to provide service. Haven't had any problems since. These people at Frontier are the most inept I've ever dealt with, EVER!

 – About 2 months ago.

Chronic problems with Frontier since day 1 ..... internet unreliable, internet drops signal, internet down intermittently for no reason for 2 days, then by the time service arrives it...

Chronic problems with Frontier since day 1 ..... internet unreliable, internet drops signal, internet down intermittently for no reason for 2 days, then by the time service arrives it "miraculously is working again" - never an explanation, occurs several times a year.
Customer service very poor, bill goes up every month with another increase a dollar at a time.

 – About 2 months ago.

Worked for Frontier for 37 years. Laid off due to cuts. THANK God I'M gone. Going bankrupted fast due to top heavy management .
Poor management with customers waiting for repairs for over...

Worked for Frontier for 37 years. Laid off due to cuts. THANK God I'M gone. Going bankrupted fast due to top heavy management .
Poor management with customers waiting for repairs for over 30 days in northern Wi.

 – About 2 months ago.

I hate that all they want to do is schedule a paid service call instead of fixing the issue on their main server end. ...

I hate that all they want to do is schedule a paid service call instead of fixing the issue on their main server end.

 – About 2 months ago.

Just plain awful!...

Just plain awful!

 – About 2 months ago.

Another customer here in Dallas TX who is unhappy about losing Starz and Encore. Been staying the course with Frontier despite their price increases, but now it's time to look at other options....

Another customer here in Dallas TX who is unhappy about losing Starz and Encore. Been staying the course with Frontier despite their price increases, but now it's time to look at other options. With their bankruptcy looming it appears the handwriting is on the wall...

 – About 2 months ago.

Was all set to watch outlander and I'm so upset to find out frontier dropped the Starz channels 😮🤐😫
...

Was all set to watch outlander and I'm so upset to find out frontier dropped the Starz channels 😮🤐😫

 – About 2 months ago.

Decided on the upgrade to 500/500 internet. It cost less and is a significant performance upgrade. When the sales rep put the new transaction in the system, it disabled my current 75/75 package...

Decided on the upgrade to 500/500 internet. It cost less and is a significant performance upgrade. When the sales rep put the new transaction in the system, it disabled my current 75/75 package which resulted in no internet (data service not provisioned). I spent two hours on the line with tech support trying to fix it. They could ping my router and kept saying I had internet service. Then, the tech finally saw that my account had been set to a 0 data limit (no data service provisioned)! After canceling the new service request and reprovisioning the current data plan, the tech support guy said he put notes in my file and it wouldn't happen again. He then transferred me to sales. I foolishly let them put an order in for 500/500 again (hoping to save a little and get better performance). The exact same result...sales screwed up my data provisioning on their end. Unfortunately, it did not happen until about 15 minutes after the call. Back to tech support and another hour wait. Different guy. THERE WERE NO NOTES IN MY FILE DESCRIBING THE PROBLEM. I had to walk him through it all. Finally, I said to just keep me with 75/75. At least it works.

Somehow I think this was deliberate. Especially, knowing their dire business situation. Oh, and they dropped STARZ with no warning last week.

 – About 2 months ago.

Frontier eliminated 10 channels today, stars/encore in standard and HD. These were part of the triple play movie package we recently renewed our contract for 2 years based on getting the same service....

Frontier eliminated 10 channels today, stars/encore in standard and HD. These were part of the triple play movie package we recently renewed our contract for 2 years based on getting the same service. Well Frontier, our contract is now null and void you f%@ked us over for the last time, come Monday morning we are canceling you and doing what everybody else has done… Moving on to Netflix, Amazon prime etc. to put it in simple terms you may be able to understand? You people at frontier communications can all go f%@k yourselves! We are done with you! Don’t even think to threaten us with legal action because I recorded the conversations I had with your customer service reps in renewing our two-year contract and took screenshots of the live chat to verify our new contract for two years. You reneged on that contract in just dumping the programming so therefore we’re done.

 – About 2 months ago.

Paying for Stars and Encore but Frontier just dropped both. Frontier sucks...

Paying for Stars and Encore but Frontier just dropped both. Frontier sucks

 – About 2 months ago.

Years and years ago Frontier bought out my phone company, Commonwealth Telephone Co aka CTCO. CTCO was locally and all the customer service reps were local. They were the fastest growing independent...

Years and years ago Frontier bought out my phone company, Commonwealth Telephone Co aka CTCO. CTCO was locally and all the customer service reps were local. They were the fastest growing independent telephone company. And one of the first to go digital. When frontier bought them everything went to the shit. All that the executives looked at was pocket books. They shut down the customer service here and moved it to a central location. They internet servers were all shut down and of course moved. They haven’t made any improvements. The service flat out sucks. I hope someone comes in and

 – About 2 months ago.

Frontier is such a piece of shit. They just dropped starz and encore out of the blue with no warning right before outlander starts. f%@king assholes. They deserve their bankruptcy. They really should...

Frontier is such a piece of shit. They just dropped starz and encore out of the blue with no warning right before outlander starts. f%@king assholes. They deserve their bankruptcy. They really should be just shut down all together. Definitely tekling them to piss off in the morning and that we will be switching services.

 – About 2 months ago.

Just found out Starz & Encore are no longer offered on Frontier....

Just found out Starz & Encore are no longer offered on Frontier.

 – About 2 months ago.

So, Frontier os filing bankruptcy!? No! Say it ain't so Joe! Say it ain't so! I wonder if it is their fantastic customer service and even better internet service? Oh wait, that can't be...

So, Frontier os filing bankruptcy!? No! Say it ain't so Joe! Say it ain't so! I wonder if it is their fantastic customer service and even better internet service? Oh wait, that can't be the case as I am LITERALLY sitting next to my router and had to connect to my hot spot from my phone since Frontier's internet moves at the speed of bureaucracy. My wife and I live in the mountains of Martinsburg, WV.... which is only 5 miles from the city btw and only 1 mile from the closest Comcast hub and We have called Frontier so many times it is on our speed dial. When we call them they shrug their shoulders and say, "Well, WV is expecting to get fiber-optics into the ground as soon as they can." Update, that has been the same response for the last 6 years. We had a rep come out here trying to appease us and her best guess was, "Well your area only gets 900-1000 megabytes so there is nothing that we can do for you." So let me get this straight, you 1. have a monopoly on what internet service we can get here, and 2. are going bankrupt sooooo who knows when things will get better? Oh, and not to mention, just in our "development" there are probably 100 houses close by so there is plenty of business to motivate you enough to fix something. Send another rep to my house? Yeah, I'm good but thanks for acting as if you could do something like the last 5 reps. We have a beautiful view and all that but had I known how horrible this bankrupting monopoly companies internet would be in a more and more technologically growing world, I truly believe we may have looked at somewhere else to buy. It is so bad that we even thought of calling Hughes net and that's a joke too, Hey, Frontier, Thanks for being such an awesome monopoly that there is literally and legitimately that someone ACTUALLY created a website/forum to express how much your service sucks but hey execs, keep on receiving those multi-million dollar paychecks ya bunch of Jack@$$e$. #waytogoDanielJ.McCarthy #waytogoBernardL.Han

 – About 2 months ago.

I was offered a $60.00 a month deal for 500/500 internet with Frontier. Every single monthly bill has been much more than the $60.00 agreement. Every time I get my bill I have to call to have them...

I was offered a $60.00 a month deal for 500/500 internet with Frontier. Every single monthly bill has been much more than the $60.00 agreement. Every time I get my bill I have to call to have them correct the situation. When I call, I am told that they see my $60.00 agreement in my records but they cannot honor it. After over an hour of arguing about how this is fraud, a supervisor finally gets on the phone and tells me they can fix the problem. I pay the $60.00, plus tax, payments and notice that the next bill shows another higher rate and a $9.00 late payment fee. The last time I called, a very rude supervisor got on the phone and said that I was miss quoted and it's not their fault and I have to pay the new monthly charge. It's time I try Comcast.

 – About 2 months ago.

We have been battling Frontier for 3 months and now have Spectrum. Frontier are sore losers as we indicated earlier that we might of went with them, but changed our minds. So any incoming calls we get...

We have been battling Frontier for 3 months and now have Spectrum. Frontier are sore losers as we indicated earlier that we might of went with them, but changed our minds. So any incoming calls we get from someone with Frontier service tells them our hardwired line is busy, bad news for some of my doctors, business's and friends who have Frontier's service. It also seems while Spectrum owns this landline number of which I have had for many years, Frontier won't release the "switch" on their end. No, I do not want this number changed, thank God the Mrs.has a Smart phone with Verizon, so yes, FRONTIER SUCKS! 👀

 – About 2 months ago.

The Worst. ...

The Worst.

 – About 2 months ago.

Just wasted 2 hours of my life trying to get my internet fixed. Was in the middle of talking to the guy and he just gave up and ended the chat. No internet, no help, nothing. Never seen a company care...

Just wasted 2 hours of my life trying to get my internet fixed. Was in the middle of talking to the guy and he just gave up and ended the chat. No internet, no help, nothing. Never seen a company care so little about it's customers

 – About 2 months ago.

Ok, so I tried to handle this via private message, but all I've got is the run around and a lot of lip service. My cable and internet went out this past Thursday and after contacting Frontier I am...

Ok, so I tried to handle this via private message, but all I've got is the run around and a lot of lip service. My cable and internet went out this past Thursday and after contacting Frontier I am told I will be without both until Tuesday. For what I pay for their service on time every month this is the service I get back, not to mention I have been with Verizon/frontier for 15 years. Service and customer care has gone to crap since Verizon sold to frontier. FRONTIER YOU SUCK!!!! Time to find another cable provider!!! Frontier Communications

 – About 2 months ago.

https://arstechnica.com/tech-policy/2020/01/frontier-an-isp-in-29-states-plans-to-file-for-bankruptcy/...

https://arstechnica.com/tech-policy/2020/01/frontier-an-isp-in-29-states-plans-to-file-for-bankruptcy/

 – About 2 months ago.

FRONTIER IS TRASH!...

FRONTIER IS TRASH!

 – About 2 months ago.

January 31 2019 we had a horrible storm in Western Washington state, high winds, lots of rain and then snow. Where we live is rural and Frontier Communications is the only service available here for...

January 31 2019 we had a horrible storm in Western Washington state, high winds, lots of rain and then snow. Where we live is rural and Frontier Communications is the only service available here for Landlines, Well the wind blew so hard it toppled a tree right onto the phone line knocking it to the ground, the DSL line for high speed internet was also damaged so we didn't have phone or internet service for a week until today when it was finally fixed, They had also crossed our line with the neighbors line So we would get the neighbors phone calls and visa versa, the finally got that resolved but my biggest gripe is that their customer service stinks, My husband has a lot of health issues and is a heart patient and we rely on our landline. Our cell phone does not work right all the time so we don't use it a lot.

 – About 2 months ago.

FRONTIER IS LITERALLY BLOWING APART AT THE SEAMS!

Like an over-extended consumer who has maxed out nearly all the credit cards and sees giant bills coming in just a few months that cant...

FRONTIER IS LITERALLY BLOWING APART AT THE SEAMS!

Like an over-extended consumer who has maxed out nearly all the credit cards and sees giant bills coming in just a few months that cant be "credit-carded" away this time, Frontier is scrambling for cash as it heads for inevitable bankruptcy. [Dont worry -- the CEO and his ilk are totally making BANK even though the stock price is testing the bottom of the lake.]

With no other purpose than generating cash-flow FAST, Frontier did a quick on-line sale of Frontier "properties" in the Pacific Northwest -- and it appears that a hedge fund with virtually no experience in telephony will be picking up this dog and doing what hedge funds do, stripping any meat left on the bones. Most likely, the loans for the hedge fund to buy this mess were made in the name of the same Frontier Company so that hedge fund makes money no matter what.

A pre-packaged bankruptcy appears certain for the rest of the company sometime in March. It is being patched together as this is written in early Feb 2020. Frontier promises "no changes in service" which, for subscribers, means a continuation of the same pathetically hysterical operation which Frontier alleges is "Customer Service" (where every person working there "just started last week" and knows NOTHING), more dropped or misdirected calls or mysterious billing charges, more pre-historic "broadband" speeds, more lost afternoons listening fruitlessly to Frontier's wait music.

Frontier will get some "debtor in possession" funding which will keep the corpse "alive" for a while but the well-known Frontier Policy of PREVENTATIVE NEGLECT will continue and, at some point, Frontier in all its component parts spread like a virus across 20+ states, will collapse.

Then what? Who is going to want to buy a bunch of deteriorated copper and Fred Flintstone Infrastructure in West Virginia or backwoods rural Oregon or California?
Do we start looking at establishing public utility districts to take over the landline telephone service in rural areas?
Who is going to come fix stuff when they start having trouble meeting payroll as they continue to hemorrhage customers who have just given up on Frontier?

 – About 2 months ago.


Frontier is a scam outfit. They transferred me into a paperless billing system, (which was accessible through an Email address that they had created, w/password they created and will not share...


Frontier is a scam outfit. They transferred me into a paperless billing system, (which was accessible through an Email address that they had created, w/password they created and will not share with me as "it violate my privacy"). Then they started stacking on charges for services never delivered. Including among many was a large charge for HD (high definition) channels. Only problem is my set-top box is so primitive it will not handle HD channels. So I pay for channels I can't, and a set-top control box that I do not have. They are a fraud and I would love to sue themm

 – About 2 months ago.

I worked for GTE, then it was Verizon, then Frontier. Frontier is by far the worst telecommunications company of all time. That asshat they had, Mcarthy, as CEO ran the company into the ground. How...

I worked for GTE, then it was Verizon, then Frontier. Frontier is by far the worst telecommunications company of all time. That asshat they had, Mcarthy, as CEO ran the company into the ground. How he is not lynched is beyond me. Upper management doesn't know their head from their ass. May they all rot in hell. They care nothing about the customer. Hell they dont even proactively offer fios TV cuz they r trying to get rid of customers. f%@k frontier in their ass and I pray the managers get what's coming to.them.

 – About 2 months ago.

FILE A COMPLAINT WITH THE PUBLIC UTILITY COMMISSION IN YOUR STATE.
...

FILE A COMPLAINT WITH THE PUBLIC UTILITY COMMISSION IN YOUR STATE.

 – About 2 months ago.

I hate this company, is there any way we can get a lawsuit going against their predatory practices????
...

I hate this company, is there any way we can get a lawsuit going against their predatory practices????

 – About 2 months ago.

Had frontier for years every time I call it's been 20 mins to two hour calls. Moved and had frontier put in a ticket to transfer service to new address. Waited 5 hours the next day, Tech never...

Had frontier for years every time I call it's been 20 mins to two hour calls. Moved and had frontier put in a ticket to transfer service to new address. Waited 5 hours the next day, Tech never showed. Spent 2 hours trying to figure out what the problem was, multiple call transfers, said Tech would be out next day. Tech never showed, waited all day. Spent two more hours at minimum with different customer service reps and departments, finally told tickets were never put in. Asked to cancel service, rep acted like he had no idea what he was doing. Called back because i ended up hanging up on him after he kept telling me back everything incorrectly. Called again, got another rep. Was told my service was never shut off. No tickets put in for techs. I asked to cancel service, she cancelled my service finally. 3 months later another bill comes in for 3 months unpaid internet service and installation fees. Now I have to call again and sort this c*** all out. Not to mention I've gotten two huge bills sent to my email for two different customers. I dont know what's wrong with this company. Something needs to be done. Now I hear they are going bankrupt, so I need to get on this before they send these fraudulent charges go to collections. Wonder if they will do their job?!

 – About 2 months ago.

We've had frontier for years, in Athens OH. For the most part, never had issues. Til after this one storm one day. It went to hell after that. Constant disconnections, for months. Sometimes a day...

We've had frontier for years, in Athens OH. For the most part, never had issues. Til after this one storm one day. It went to hell after that. Constant disconnections, for months. Sometimes a day or 2 with no internet. Keep in mind we're on a BUSINESS contract. We run a home business. And when we need help, its usually at least 3-4 days out. Which means no internet for days on end. AKA losing money. And all they say is "we apologize for the inconvenience". I'll bet they wouldn't feel that way if they suddenly lost their job, or income for a few days. And now we had another power outage yesterday, just a quick 2 second loss of power cause of wind. Since then, internet is knocked out completely. And they cant come until THURSDAY to fix it. If we could get another internet company, I would in a heartbeat

 – About 2 months ago.

I signed up for Frontier Voice (Landline) service back in Aug 2018. I was offered phone service for $32.99/mo. No contracts. Well, for the past 6 months I've been telling myself how I need to...

I signed up for Frontier Voice (Landline) service back in Aug 2018. I was offered phone service for $32.99/mo. No contracts. Well, for the past 6 months I've been telling myself how I need to cancel it because we NEVER use our landline. I finally called today to cancel and they are telling me that I am UNDER CONTRACT until August this year and am subject to a $100 early termination fee!!! I KNOW I would have never agreed to a 2 year contract. The lady I spoke with said that in the past when new customers ordered phone service, they would have possibly been offered either A) $32.99/mo OR B) $32.99/mo WITH a 2 year contract and they'd offer a VISA giftcard or Amazon Prime membership trial or something.
Again, I don't ever remember being offered this. I sure as hell don't remember receiving a VISA giftcard. So I asked the lady where on my account she could tell me is documented which promotional item I would have received and she said there was nothing listed on my account. I went back looking through all my original "Welcome" emails from Frontier from Aug 2018 and I can't see anything to prove that I was entered into contract. The only thing I can see on my bill is under the FRONTIER MONTHLY SERVICE CHARGES FROM (DATE-DATE) says "Digital Phone Unlimited Term 8/08/2018-8/07/2020.
What do I do!?!?! I never agreed to this!!!

 – About 2 months ago.

Tried to use Frontier but they coildnt even ship what they promised. Called fraud in the inducement.. they are trying to bill me 53.00 for nothing... guess ill pay it ghen sue in court for 5000.00...

Tried to use Frontier but they coildnt even ship what they promised. Called fraud in the inducement.. they are trying to bill me 53.00 for nothing... guess ill pay it ghen sue in court for 5000.00 for that I win every time.. bait and switch companies. I told them last time send me one more bill and we go to court!!

 – About 2 months ago.

They are filling for bankruptcy
Scam, Scam, Scam, That's all I can say about this f%@king company, its shit, they over charged us for a plan we couldn't even get, the guy who was...

They are filling for bankruptcy
Scam, Scam, Scam, That's all I can say about this f%@king company, its shit, they over charged us for a plan we couldn't even get, the guy who was supposed to come out and fix the internet kept putting off, and then getting the "fixed" bill it was only higher then what they promised, called them a thousand times to get it fixed and they just keep f%@king it up, and today we called to try getting it fixed again, they said everything from previous stuff is wrong even tho they sent and email with everything right NOPE ITS WRONG TO THEM! and when they sent us to the auto thing to pay they said it was gonna be free AGAIN NOPE! THEY CHARGED US TO PAY THREW THE PHONE!!

So in conclusion Frontier is only a scam avoid this company at all cost, unless you like getting scammed.

 – About 2 months ago.

Be glad you even got that back. And that’s actually not a valid complaint!! Stupid! But not valid. ...

Be glad you even got that back. And that’s actually not a valid complaint!! Stupid! But not valid.

 – About 2 months ago.

The rabid demon dogs, lay (and lie, oh yes they do) at the feet of the masters whom guard the gates of Hell...wailing and sorrow, can be heard from within the walls, as the billing period draws near,...

The rabid demon dogs, lay (and lie, oh yes they do) at the feet of the masters whom guard the gates of Hell...wailing and sorrow, can be heard from within the walls, as the billing period draws near, Ohhh the blood, Ohhh the torture, ohh the pain, It's been their reign for many a day. Sacrifice the elderly, end their misery. Dissect the small children, to the hounds go their bones. Shouts of Jubilee, they lie, they lie, they lie, to tell the truth, they would DIE.
If only someone would save us from the hell, but alas, we fight and die alone. Once we had hero's, so strong, brave and true. The Federally Corupted Cocained Cowards have run to hide deep withinthe forest, their palms burned and scarred from the bribes. They're knees bloody and torn from them any acts of sexual damnation they have performed.
Once upon a time the Bastards Bitches Brigade bested those MF's now they lay their useless trembling bodies at the feet of the worst, the biggest the baddest, the beast, and the owner of their useless souls.
Dare you hear, dare you say, Frontier communications has come to stay, this day.

 – About 2 months ago.

Literally every time I have to go online to play games, my internet becomes disconnected. Every time. It is causing a strain in my friend groups because they have to play games without me because...

Literally every time I have to go online to play games, my internet becomes disconnected. Every time. It is causing a strain in my friend groups because they have to play games without me because frontier is so incompetent. Also I have a box in my room that keeps beeping that will never ever stop and if I unplug it my internet goes out, we called frontier many times but they don't care. I hope when it declares bankruptcy in march it stays bankrupt, I honestly preferred time warner cable internet.

 – About 2 months ago.

I been with frontier ever since they bought out verizon sometime ago... They just buy the other company's problems and just leave them sit there doing nothing!!!!!

As of this posting...

I been with frontier ever since they bought out verizon sometime ago... They just buy the other company's problems and just leave them sit there doing nothing!!!!!

As of this posting i cancelled service 2 weeks ago....
(43917) is the area
One month it was $94 next month it was $98 then the last month was $114 and that is GARBAGE!!! Having to put with the LOUSY 1MBPS DOWN / 384KBPS dsl service, then never did upgrade the area... But i was so fed up... I couldn't even run 2 devices without it choking the DSL TO A HALT...

But i finally looked for another good service, YES THEY MAY HAVE DATA CAPS but they won't cut me off i would it.. Thank goodness i live in such in middle no where SERVICE FOR CELLFONE SERVICE, i gave T-MOBILE a try with the HOTSPOT for some reason it works very wel where i live... And i live clear in the middle no where.... But now i can hit speeds of 4to18mbps down & 1-3mbps UPSTREAM and i am very very happy...

Frontier did a very good job of upgrading my area, TMOBILE WIRELESS HOTSPOT...
I won't say this will work for every that may live in a rural area, but for me it works. So BYE BYE FRONTIER BYE BYE AND LAST TIME BYE FRONTIER BYE BYE!!

 – About 2 months ago.

Set up service with Frontier after my daughter moved her service and equipment to her new place. I opted for self install instead of having a service tech come do it and be charged for it. That was...

Set up service with Frontier after my daughter moved her service and equipment to her new place. I opted for self install instead of having a service tech come do it and be charged for it. That was 2 and a half weeks ago. No router has shown up yet even though they tell me 3 to 5 business days. The first months bill showed up just fine with with charge for new router and S&H charge. Called 3 times still no equipment. So going to call and cancel and look for a better company.

 – About 2 months ago.

Here in West Virginia they are sometimes The only internet provider. Horrible service and now takes at least 4 days to even start a trouble ticket. On my third repair on the same problem. On the...

Here in West Virginia they are sometimes The only internet provider. Horrible service and now takes at least 4 days to even start a trouble ticket. On my third repair on the same problem. On the service. If we Any other provider I would get them

 – About 2 months ago.

I got fed up with Frontier after having to reboot my modem between 3 and 8 times a day just to stay connected. Constant calls to customer (no)service yielded nothing. After almost a year of this, I...

I got fed up with Frontier after having to reboot my modem between 3 and 8 times a day just to stay connected. Constant calls to customer (no)service yielded nothing. After almost a year of this, I kicked them to the curb over a year ago and acquired Xfinity. Since then I MAY have had one outage. Maybe.
I live in the Philippines part of the year and the Internet service there is about the same as Frontier. Certainly no better. But, I would expect that from a Third World country.

 – About 2 months ago.

Yes, Frontier sucks. Their customer service is designed to frustrate the customer while serving Frontier. They apparently think repeating information to one person after another as we switch...

Yes, Frontier sucks. Their customer service is designed to frustrate the customer while serving Frontier. They apparently think repeating information to one person after another as we switch departments is a pleasure. Listening to their predetermined guess list of problems adds to the time I've wasted. As we jump from garbled poorly spoken tech to wrong department I can't help thinking that the jackasses who put this #&@% show together must be so insulated from their handiwork that they're oblivious to what goes on at the nonworking end. But they're fat and happy little greedy capitalist sociopaths, they get theirs.

 – About 2 months ago.

I have been pulling my hair out now over the last 2 weeks just to get activated. Over 5 hours of phone calls to them speaking with cust ser then tech dept then back to cust ser. Finally on 1/18 they...

I have been pulling my hair out now over the last 2 weeks just to get activated. Over 5 hours of phone calls to them speaking with cust ser then tech dept then back to cust ser. Finally on 1/18 they finally discovered that my phone line for DSL was a wholesale account. They wanted me to call back on Monday so they could get the wholesaler on the phone. I finally realized a company this disorganized and mismanaged was NEVER going to get their shit together.....
I did not want my service activated from such a broken company!
Anyway....i received a $50 bill from them so called to officially cancel and have the charge reversed. The first woman I spoke with in cancellations informed me that she was red flagging my account because another person's phone number and email address was on the account....somebody I never heard of. She also said that she had no notations of any of my previous calls.....WHAT!!!!! THEN...she goes on to tell me she can start the cancellation but she couldn't do anything about the billing for $50. WHAT!!! I'm expected to pay for service I never had?
Anyway I asked to speak with her supervisor and got put on hold forever.
I ended up hanging up and called again and got another rep in retention dept. He put through a request to mgmt for credit.

We'll see if it actually happens......Anyway.....never choose Frontier...THEY SUCK!!!!!!
So I called them today to cancel the account

 – About 2 months ago.

Frontier has been screwing us over. We haven’t had Internet for two weeks, and though we were scheduled for a service call, no one showed up. I have been calling at least twice a day for the past...

Frontier has been screwing us over. We haven’t had Internet for two weeks, and though we were scheduled for a service call, no one showed up. I have been calling at least twice a day for the past two weeks, and I get a different answer every time. The last person I spoke with told me that a tech is supposed to be at our house today, but they only work til 5 and it’s after 3 now. I doubt they are showing up. Their customer service is awful, and no one at their call centers knows what is going on. Some of them are also very rude and don’t get why the customers are angry. Well, if you’d do what you were supposed to, no one would be mad. We’re pretty much done. We think we’ll be switching. Problem is, we live in the country, so the only other thing available is satellite Internet. But if it stops the headaches, the higher price is well worth it!

 – About 2 months ago.

I am a cramming & slamming victim from the Verizon 2016 takeover in California. Are there any Frontier venters out there that have any info as to which Legal Counsels are presently entertaining any...

I am a cramming & slamming victim from the Verizon 2016 takeover in California. Are there any Frontier venters out there that have any info as to which Legal Counsels are presently entertaining any pending Class action suits vs. Frontier? I am trying to acquire a list of same. If you have any advisements, plze post up or contact me at: barryadler@verizon.net It would be much appreciated.!Thank you for reading this post!

 – About 2 months ago.

We were done with a contract with them years ago. We saw spectrum had a better deal. so we switched. no problems until we got the money back from them

they sent us a debit card!!!!

We were done with a contract with them years ago. We saw spectrum had a better deal. so we switched. no problems until we got the money back from them

they sent us a debit card!!!!
wtf
we paid via our bank and they send us a debit card! They should have just reimbursed us by transferring it to our bank

they did not even give us a choice. what a stupid business

 – About 2 months ago.

I can deal with the crappy, slow, and unreliable DSL, but I've reached my limit with the horrible customer service. The local techs do a great job, but trying to get help via phone or online chat...

I can deal with the crappy, slow, and unreliable DSL, but I've reached my limit with the horrible customer service. The local techs do a great job, but trying to get help via phone or online chat is a joke. The automated systems suck.

Jared Stuemke - Carlinville, IL.

 – About 2 months ago.

Hedgesville WV. I am literally a mile in both directions from eligible for comcast so im stuck with Frontier. On an average day, i have to reset my system around 12-18 times in order to maintain...

Hedgesville WV. I am literally a mile in both directions from eligible for comcast so im stuck with Frontier. On an average day, i have to reset my system around 12-18 times in order to maintain 1-3mpbs when im promised 10-12 in my location. Had over 8 customer service calls within the last year. Each time...” oh we found a broken piece or node on the line, should be good now”. Works for about a week then back to the same shit. I LOATHE this company. Hate is not a strong enough word.

 – About 2 months ago.

From $18 a share with Verizon to penny stock and bankruptcy as Frontier.
What a joke...

From $18 a share with Verizon to penny stock and bankruptcy as Frontier.
What a joke

 – About 3 months ago.

Frontier isnt working here in los angeles... i tell my dad to get rid of it... but hes a bitch about doing so... when i get my own house, im using magicjack for internet and home phone!!!!!!!!!...

Frontier isnt working here in los angeles... i tell my dad to get rid of it... but hes a bitch about doing so... when i get my own house, im using magicjack for internet and home phone!!!!!!!!!

 – About 3 months ago.

Not first time complaining wont be the last.
Router goes out no longer casts WiFi try to call and it’s an endless loop. Try everyone associated with them and get the same number to call....

Not first time complaining wont be the last.
Router goes out no longer casts WiFi try to call and it’s an endless loop. Try everyone associated with them and get the same number to call. Need a new router can’t get someone on the phone to order. 4 hours minimum every time and never fixes anything. The worst internet provider I have every had anywhere. If there is any other option take it. Slowest speeds always 20% of what your promised. The rare chance you get someone they transfer you and by transfer I mean hang up.

 – About 3 months ago.

I had the service installed about a month ago. Then i havnt recieved a bill and so i go to support
and Im told i need o register and get a Frontier Account. I tryed that and they said this...

I had the service installed about a month ago. Then i havnt recieved a bill and so i go to support
and Im told i need o register and get a Frontier Account. I tryed that and they said this email account already exsist. I try to log inn with that email and they said sorry no account with this email exsist.
WELL DAMN SOMEBODY IS LYING. The only good thing is i have had a month of service(slow as hell service) for free.

 – About 3 months ago.

Problems getting worse after I complained to idiots!!!!
Only had to return one stb in their cardbox provided. After 2 weeks now, my bill went up, they turned on voice mail without asking me and...

Problems getting worse after I complained to idiots!!!!
Only had to return one stb in their cardbox provided. After 2 weeks now, my bill went up, they turned on voice mail without asking me and all calls go to a mailbox that I did NOT request, be told how to set up. All calls now go to voice mail. I have a disabled wife that cant get to phone within 4 rings. Voice mail grabs the call etc etc. Caller ID stopped working and even intermittant internet that they verified. 48 hours to repair and with the weekend coming wont be fixed till next week. Figueres. They have no idea at all what they are doing. FCC time...again. Totally disgusted. How can removing one stb caause so much trouble? Boggles the mind. Lakewood, California.

 – About 3 months ago.

(It's very urgent, please transfer this message to your CEO. Thanks)

We are the domain registration and solution center in China. On Jan 15, 2020, we received an application from...

(It's very urgent, please transfer this message to your CEO. Thanks)

We are the domain registration and solution center in China. On Jan 15, 2020, we received an application from Kanghong Ltd requested "frontier-sucks" as their internet keyword and China (CN) domain names (frontier-sucks.cn, frontier-sucks.com.cn, frontier-sucks.net.cn, frontier-sucks.org.cn). But after checking it, we find this name conflict with your company name or trademark. In order to deal with this matter better, it's necessary to send this message to your company and confirm whether this company is your distributor or business partner in China?

Best Regards
***************************************
Albert Liu | Service & Operations Manager
China Registry (Head Office) | 6012, Xingdi Building, No. 1698 Yishan Road, Shanghai 201103, China
Tel: +86-02161918696 | Fax: +86-02161918697 | Mob: +86-13816428671
Email: albert@chinaregistry.org.cn
Web: www.chinaregistry.org.cn
***************************************

 – About 3 months ago.

I am supposed to get FiOS 500/500MBps - speed never exceeds 150MBps download - 300 upload.
Every evening download speed drops to below 10MBps.
...

I am supposed to get FiOS 500/500MBps - speed never exceeds 150MBps download - 300 upload.
Every evening download speed drops to below 10MBps.

 – About 3 months ago.

Why isnt the FCC and the Attorney General stepping in??
I have been paying for the highest speed they offer and only getting a partial of
it.
...

Why isnt the FCC and the Attorney General stepping in??
I have been paying for the highest speed they offer and only getting a partial of
it.

 – About 3 months ago.

Sent back 1 ONE STB in prepaid box. They received it from tracking number I provided, idiot I talked to after asking me 5 questions to prove who I am said that he would have to manually put order in...

Sent back 1 ONE STB in prepaid box. They received it from tracking number I provided, idiot I talked to after asking me 5 questions to prove who I am said that he would have to manually put order in to take off my account. $16.00. Told me that they will get to it when they have time, then wanted to sell me more equipment NOT!!!. They took $1.68 off recent bill but could not explain why they did that. That was 1 week ago. And you wonder why they are going bankrupt! duh!!! Hoping Google fiber comes to our town soon Lakewood, Calif. IP address still says I am in Ontario Canada. Right. NOT!!!

 – About 3 months ago.

Frontier is horrid! No other options available. Just throwing money away for DSL internet that performs at turtle speed and as dependable as my teenagers when it comes to house chores,

Frontier is horrid! No other options available. Just throwing money away for DSL internet that performs at turtle speed and as dependable as my teenagers when it comes to house chores,

New Lebanon, OH

 – About 3 months ago.

Southwest Connecticut. DSL service degraded after F took over from ATT, outages as often as every ten minutes, lasting up to three hours. Service calls prompt, reasonably skilled, but no resolution....

Southwest Connecticut. DSL service degraded after F took over from ATT, outages as often as every ten minutes, lasting up to three hours. Service calls prompt, reasonably skilled, but no resolution. Area manager (Yes, I found him!) hasn’t done anything. Central office ‘re-provisioned’ me for 1Mb speed, while paying for 6! Then fixed that and provide between 0 and 2.5.
In this area, with spotty cell service, bad internet is a personal safety issue since I can’t call out or get warning messages.
No other service options available. All signs point to failure to support DSL.

 – About 3 months ago.

My wife and I live in the state of West Virginia and ONLY have the option for Frontier "high-speed" internet. First, I thought that there was a clause somewhere that stated there can't be...

My wife and I live in the state of West Virginia and ONLY have the option for Frontier "high-speed" internet. First, I thought that there was a clause somewhere that stated there can't be a monopoly when it comes to consumer products but hey I could be wrong. Now, for Frontier.... I am 41 years old and remember when yahoo chat rooms were brand new and AOL was the jam! That was in the 90's with the old screaming in the background dial-up. It was supposed to be the best way to get internet. Sadly to say, IT IS STILL FASTER THAN THIS POS COMPANIES "NO SPEED F'N INTERNET!!!!" My wife and I don't have any kids in the house anymore and don't have a lot of things hooked up to it so why the F is it a snails pace in January slow. "Well Sir, the fastest we can give you is what you got but we are going to charge you the for the top tier internet bc we offer 5G." What does that stand for? From Frontier I will explain it. It stands for 5 Gerbils spinning a damn wheel to provide me with internet that's what it SHOULD stand for.

 – About 3 months ago.

Not that it matters since Frontier may be going bankrupt but starting June 20th, 2020, they will no longer be allowed to charge a router fee....

Not that it matters since Frontier may be going bankrupt but starting June 20th, 2020, they will no longer be allowed to charge a router fee.

 – About 3 months ago.

Was promised Visa Card and Amazon Prime. Never received. When calling customer service and asking for a Supervisor was told none available. Called back and someone else picked up asked the same...

Was promised Visa Card and Amazon Prime. Never received. When calling customer service and asking for a Supervisor was told none available. Called back and someone else picked up asked the same question and was told they were there but without giving them issue they would not take call.

When I told them I wanted to complain about a previous agent and them they told me I could cancel service and sent me to the retention department.

Speaking to them is like a 3 ring service. If I had any other option I would cancel them in a heartbeat but I am not in a good area for satellite and I need strong internet.

 – About 3 months ago.

Was told that they use the close date on service orders as the effective date of the change. So I can call and request to cancel my service before my billing date, but because they didn't...

Was told that they use the close date on service orders as the effective date of the change. So I can call and request to cancel my service before my billing date, but because they didn't complete the cancellation until after the billing date, I get charged a full month of service that they got around to cancelling on my billing date. And internet is not able to be prorated. WTF! They can take their time and they make the customer pay the price. I wish I had another option for service. What ever happened to no monopolies on phone service?

 – About 3 months ago.

My mother has Frontier, which is perhaps THE most atrocious Internet provider. Way worse than Comcast and that's saying something. Once, when she had issues, Frontier wouldn't even accept her...

My mother has Frontier, which is perhaps THE most atrocious Internet provider. Way worse than Comcast and that's saying something. Once, when she had issues, Frontier wouldn't even accept her information, let alone fix the problem. She had to go through the FCC to get them to listen to her.

Even now, when I visit her place, the Internet cuts out every few minutes. I asked how she can stand to live with that and she said that every time she's needed Frontier's help, they have either ignored her or they send "techs" who don't know how to fix their own equipment. I'm more computer-savvy than my mother, but I know she's fixed problems with her Internet more often than Frontier has. She's actually had to figure it out for herself multiple times because of their incompetence.

She is SO SICK of messing with their crappy customer service that she tolerates loss of Internet every few minutes. Now that she's getting older and is relying on their infrastructure for access to emergency medical care, I'm not happy with this. She has both Internet and phone service through them. I think she's worried they'll make things even worse if they send someone to "fix" the problem. The workers literally know nothing. It's like trusting Larry, Curly and Moe to do a job right.

 – About 3 months ago.

Called for support for Voice and Internet, get transferred to that "department" and line goes dead. Several other, different numbers were tried with the same result. Even the information on...

Called for support for Voice and Internet, get transferred to that "department" and line goes dead. Several other, different numbers were tried with the same result. Even the information on line is limited and not helpful. I need to speak with someone so can tell them I already rebooted, reset without success. To send a consumer around in circles is nuts! Edmonds, WA

 – About 3 months ago.

Here in Nauvoo, western Illinois, Frontier Internet is absolutely horrible. Service cuts out for 10 minutes every 30 minutes or so. There are no other providers here to switch to or I would. It is...

Here in Nauvoo, western Illinois, Frontier Internet is absolutely horrible. Service cuts out for 10 minutes every 30 minutes or so. There are no other providers here to switch to or I would. It is dishonest of the company to charge $80 a month and then not provide the product they offer.

 – About 3 months ago.

Just filed a complaint with the Federal Communications Commission also....

Just filed a complaint with the Federal Communications Commission also.

 – About 3 months ago.

I just registered a complaint with the Illinois Attorney General's office requesting them to prosecute Frontier for fraudulent business practices and provided a detailed account of how they tried...

I just registered a complaint with the Illinois Attorney General's office requesting them to prosecute Frontier for fraudulent business practices and provided a detailed account of how they tried to coerce me into paying erroneous charges by referring me to a collections agency. I encourage you to contact your Attorney General's office and any other consumer protection agency (e.g. Better Business Bureau) to keep putting pressure on them.

 – About 3 months ago.

Frontier sucks a bowl of D’s I hope CEO gets herpes McCarthy used Comcast for his connection white collar crime at its best...

Frontier sucks a bowl of D’s I hope CEO gets herpes McCarthy used Comcast for his connection white collar crime at its best

 – About 3 months ago.

Frontiers internet service is so bad I'd rather use McDonalds internet lol. ...

Frontiers internet service is so bad I'd rather use McDonalds internet lol.

 – About 3 months ago.

My friend says it big suck...

My friend says it big suck

 – About 3 months ago.

Frontier only let's me play 240p video and is slower than 2004 speeds. Oh and if that wasn't enough, frontier is the only provider in our area. POS INTERNET and support sucks....

Frontier only let's me play 240p video and is slower than 2004 speeds. Oh and if that wasn't enough, frontier is the only provider in our area. POS INTERNET and support sucks.

 – About 3 months ago.

OBAMA/MAGGIE PONZI SCHEME MAGGIE WAS ON THE TELECOM ADVISORY BOARD IN WASHINGTON D.C. FOR OBAMA. VERIZON FOUND A SUCKER TO SELL OFF WIRELINE. MANY SPARE PARTS IN THE BOXES WERE BAD AS VERIFIED...

OBAMA/MAGGIE PONZI SCHEME MAGGIE WAS ON THE TELECOM ADVISORY BOARD IN WASHINGTON D.C. FOR OBAMA. VERIZON FOUND A SUCKER TO SELL OFF WIRELINE. MANY SPARE PARTS IN THE BOXES WERE BAD AS VERIFIED THROUGH NETWORK OPERATIONS.

THE SEC SHOULD HAVE INVESTIGATED. THE FLASH CUT WAS A COOKED BOOK. A LIE.

A SHAM.

CRIMINAL AT BEST.

 – About 3 months ago.

Hands down the worst customer service.. and service in general! Internet speeds are embarrassingly slow. Don't bother with this garbage ISP!...

Hands down the worst customer service.. and service in general! Internet speeds are embarrassingly slow. Don't bother with this garbage ISP!

 – About 3 months ago.

Frontier sucks. We have 2 cable providers here in my county (Frontier and Spectrum ) along with direct TV and Dish. Frontier's customer service sucks and you have to call this garbage customer...

Frontier sucks. We have 2 cable providers here in my county (Frontier and Spectrum ) along with direct TV and Dish. Frontier's customer service sucks and you have to call this garbage customer service to check on new plans for internet ,tv etc. The internet is constantly down .
I sure hope the regulators in the state of Florida remove them from servicing any counties in this state.
Please bring us xfinity to our county and remove frontier. They SUCK!!

 – About 3 months ago.

Hooray!!!!!!!! McCarthy out @ Frontier. Han is in! About time. This company is the worst. Maybe us here in Calif can get our own company again. Wouldn't that be great??? You Bet. Melinda White...

Hooray!!!!!!!! McCarthy out @ Frontier. Han is in! About time. This company is the worst. Maybe us here in Calif can get our own company again. Wouldn't that be great??? You Bet. Melinda White left running California now McCarthy. WOO HOO !
Maybe my IP address will be in Calif now instead of Canada.
The Sooner the better.

 – About 3 months ago.

Few days away from 2020 this is all that frontier can provide me. Although my brother's house 8 blocks away has there hi speed at 25mbps. I get 1mbps that only gets to the most . 9. My 4g cell...

Few days away from 2020 this is all that frontier can provide me. Although my brother's house 8 blocks away has there hi speed at 25mbps. I get 1mbps that only gets to the most . 9. My 4g cell phone will give me 30, charter does speed tests over a 100 and the only thing available to me is .9mbps. 2020 the future.






 – About 3 months ago.

Been trying to reach an actual person all morning. They don't even answer their phones. I sincerely hope they go bankrupt. Going to cancel service if I can ever get them to answer....

Been trying to reach an actual person all morning. They don't even answer their phones. I sincerely hope they go bankrupt. Going to cancel service if I can ever get them to answer.

 – About 3 months ago.

I worked for GTE, then turned into Verizon, and then the worst, Frontier. They are the worst company ever. Just look as the CEO was forced to step down. He should have been dragged through the streets...

I worked for GTE, then turned into Verizon, and then the worst, Frontier. They are the worst company ever. Just look as the CEO was forced to step down. He should have been dragged through the streets and beaten or put in the stocks. It amazes me how these "executives" stay employed when you can see the ship sinking from miles away. Verizon's stock was at 100.00 a share or more. Now since Frontier took over it is less than a dollar a share. ARE YOU f%@kING KIDDING ME?? They claimed to us they were about customer service. HA HA HA!!! They actually make Verizon look good. They care NOTHING about customers. I am in Florida and they have made it a f%@king joke here. They now don't even proactively offer their own TV, FIOS. They want all of their own customers to cancel their TV and just get Internet and phone. Who the hell uses a home phone. Maybe 1 percent of the customers. f%@kING CANCEL FRONTIER AND GO WITH ANYTHING ELSE.

MAY THE EXECUTIVES ROT IN HELL!!!!!

 – About 3 months ago.

This is absolutely a scam company with no customer service. The only way to get a response is to threaten to remove the service. If anyone starts a class action suit I’m in!...

This is absolutely a scam company with no customer service. The only way to get a response is to threaten to remove the service. If anyone starts a class action suit I’m in!

 – About 4 months ago.

Paying $170 a month for something usually means quick restitution of a problem. Not with Frontier. They'll be happy to talk with you via DM in Twitter or through e-mail, but send someone out to...

Paying $170 a month for something usually means quick restitution of a problem. Not with Frontier. They'll be happy to talk with you via DM in Twitter or through e-mail, but send someone out to fix broken equipment or a downed line? Forget about it. Been without TV for 46 hours now and have not heard a peep from them after telling me "we'll escalate and look into this." With the holidays fast approaching, I doubt I'll be seeing TV again until 2020. If ISP service in this country wasn't third-world quality, I'd instantly sign up for a streaming service. Since I have no choice (America, home of the do as the rich people tell you to do) I just have to sit here in the dark doing nothing. Can't wait for some overworked, underpaid tech they hired last night to show up and say "sorry, we can't fix this" and then I wait another week.

If you have the chance, ditch Frontier as fast as you can.

 – About 4 months ago.

When I had Frontier in California I went through all of this same crap...they don’t have enough people to cover the areas I’m just as pissed off now as I was then. We have had numerous problems...

When I had Frontier in California I went through all of this same crap...they don’t have enough people to cover the areas I’m just as pissed off now as I was then. We have had numerous problems had to get all new stuff outside the house then had a problem when someone in the substation cut a wire so internet down because they couldn’t find problem I have been out since December 7th techs don’t no call no shows!!! I would of been fired for doing that!!!! Piece of shit company!!!😡

 – About 4 months ago.

Omg after 11 days of no service in Glen,N.Y.
We recieve a brand new modem.
It has the same no service problem....

Omg after 11 days of no service in Glen,N.Y.
We recieve a brand new modem.
It has the same no service problem.

 – About 4 months ago.

all i wanted done was to turn off dvr box and return so simple had 2 talk with 2 bad attitude females seems to do that i have to wait 5-7 business days for box and label 1st continuing to get billed...

all i wanted done was to turn off dvr box and return so simple had 2 talk with 2 bad attitude females seems to do that i have to wait 5-7 business days for box and label 1st continuing to get billed why/? they could turn off the box but they refused to do so...figueres. bankruptcy coming for them soon in 2020. stock at $0.67.

 – About 4 months ago.

Dont play any online multiplayer games with it. Can bearly run minecraft. Imagine if you took a really good internet router, puked on it, hit it with a sledgehammer 8 times, soaked it in cow shit, and...

Dont play any online multiplayer games with it. Can bearly run minecraft. Imagine if you took a really good internet router, puked on it, hit it with a sledgehammer 8 times, soaked it in cow shit, and repaired it elmers school glue and scotch tape, thats frontiers internet . I would be suprised if there is a worse internet provider than frontier.

 – About 4 months ago.

When we signed up we had a cap of 3 megs it kept getting weeker. After numerous calles i finally called the office of the president when the lady checked into it she admitted that they overbooked the...

When we signed up we had a cap of 3 megs it kept getting weeker. After numerous calles i finally called the office of the president when the lady checked into it she admitted that they overbooked the lines.All they would have to do is remove the cap of 10 megs but apparently they worship money to much .So im dealing with 125 kbps .Apparently consumer affairs is just one of there employees .Hopefully they do the right thing .Thanks for letting me vent have a blessed day

 – About 4 months ago.

Took four months to get them to accept the fact their equipment had been returned and to cancel the collection agency activity - I can't stand Frontier....

Took four months to get them to accept the fact their equipment had been returned and to cancel the collection agency activity - I can't stand Frontier.

 – About 4 months ago.

After months of paying more for phone & DSL than a new customer, I finally complained and was graciously offered a discount for 12 months. They conveniently left out the fact that "to provide this...

After months of paying more for phone & DSL than a new customer, I finally complained and was graciously offered a discount for 12 months. They conveniently left out the fact that "to provide this discount they had to cancel existing offers" which meant RAISING my rate in order to give me a "discount". And strangely, as soon as I complained, my Internet slowed down and now has dropped out completely for the second time in two weeks.

Complaints to AZ Attorney General and Federal Trade Commission are on the way.

The ONLY reason I'm still with Frontier is because the only other landline carrier available is Suddenlink... need I say more? But if I stay here I am seriously considering going wireless.

 – About 4 months ago.

What little service I get from them in rural MN is lousy.

My parents live 5 miles away and had NO SERVICE at all for 14 days in a row.
My dad had to drive here to make a 911 call...

What little service I get from them in rural MN is lousy.

My parents live 5 miles away and had NO SERVICE at all for 14 days in a row.
My dad had to drive here to make a 911 call during that stretch. After wrangling with them for a couple hours they agreed to send somebody out 10 days from the day of
the complaint. They did give my parents a $0.25 discount in the end.

 – About 4 months ago.

Still have no internet after 7 days! I have tried 3 modems hooked directly to the outside box to no avail. Frontier has told me that they came and worked on it outside my house yesterday (while I was...

Still have no internet after 7 days! I have tried 3 modems hooked directly to the outside box to no avail. Frontier has told me that they came and worked on it outside my house yesterday (while I was there waiting for them after taking time off from work) yet there were absolutely no tracks in the fresh snow that fell the night before.😒 Next they said it must have been out in the street where my line connects that they were working, yet again there were no tracks anywhere. Next they tell me there is an area wide outage ,yet their website does not show it and the next-door neighbors have service from the same street box as mine. Also it contradicts their initial statement that there was none. Then they said there problem was at their hub in town. Stopped by there and the only tracks nearby are from a house cat. They are just using their standard list of lies but I have called them on every one. Bottom line is they could give a rats ass about their customers and are not even bothering to service us at all. No one else services my area or I would change my ISP in a heartbeat.

 – About 4 months ago.

Oh sweet Jesus. Here is the 2018 comp details for Daniel J. McCarthy, the criminal mastermind CEO of Frontier. He made $7,135,383 in total compensation. Of this total $1,000,000 was received as a...

Oh sweet Jesus. Here is the 2018 comp details for Daniel J. McCarthy, the criminal mastermind CEO of Frontier. He made $7,135,383 in total compensation. Of this total $1,000,000 was received as a salary, $1,460,175 was received as a bonus, $0 was received in stock options, $4,665,667 was awarded as stock and $9,541 came from other types of compensation. This information is according to proxy statements filed for the 2018 fiscal year.

 – About 4 months ago.

WOW!! Where can I even start! The suckiness of Frontier has redefined the term. I am a business customer and am seriously considering RELOCATING my business because suck-ass Frontier can't provide...

WOW!! Where can I even start! The suckiness of Frontier has redefined the term. I am a business customer and am seriously considering RELOCATING my business because suck-ass Frontier can't provide me with consistent or reliable service. It goes down every few weeks. Further, the Frontier hub that serves this neighborhood (Downsville NY) doesn't have a battery back up. So if the hub looses power, we all loose internet. Lastly, NO TECH SHOWED NOR WAS I INFORMED THAT NO TECH WOULD SHOW on two of my last three tech appointments. They can't get my location port correct and central keeps changing it to the wrong port, causing service to go down. Frontier sucks worse than on Dyson powdered by a nuclear reactor with the power of a thousand suns. They simply do not provide the promised service in exchange for payment, which, where I come from, is called robbery.

 – About 4 months ago.

I was scheduled for an appointment between 1-5. Around 4:30 I called to find out what was going on. The technician informed me that field techician( gave his name) would be texting me when he...

I was scheduled for an appointment between 1-5. Around 4:30 I called to find out what was going on. The technician informed me that field techician( gave his name) would be texting me when he was in route I asked repeatedly if there was going to be a problem getting here today. He said there were no notes indicating a problem. Well 5:00 rolls around and no tech guy. I call back to Frontier and this time I'm told my order was listed as "accepted" and was told that ment it was not give to a technician. I was told I'd receive a call from the "Morning Manager" to reschedule. These people don't have a F**** clue what is going on. I am so pissed off at this moment.

 – About 4 months ago.

Frontier advertises one price then adds on router rental fees. I refused the router but still being charged router rental. Customer service refuses to take this ridiculous charge from my bill.. even...

Frontier advertises one price then adds on router rental fees. I refused the router but still being charged router rental. Customer service refuses to take this ridiculous charge from my bill.. even though I don't own a frontier router and was never given one. I've called 4 times now and just get a run around. It's not even the money.. it's the deceptive advertising practice that drives me nuts. I HATE FRONTIER....

 – About 4 months ago.

Counted for 3 days how much my WiFi would fluctuate, a total of 257 times! Never buy from them!...

Counted for 3 days how much my WiFi would fluctuate, a total of 257 times! Never buy from them!

 – About 4 months ago.

Once again Frontier screwed up my system. At the end of my contract I was ready to cut the cord and after the agent sent me to a manager to make me an offer $50 less than I was paying for the past 2...

Once again Frontier screwed up my system. At the end of my contract I was ready to cut the cord and after the agent sent me to a manager to make me an offer $50 less than I was paying for the past 2 years I stupidly stayed with them. Ever since they upgraded my contract the DHCP doesn't work and I have to issue static IP addresses, plus poor video quality and picture freezes. Not to mention horrible technical support.

 – About 4 months ago.

no tv tonight the ass holes did it again...

no tv tonight the ass holes did it again

 – About 4 months ago.

No phone service x 3 days. No four hour window given. Told we had to wait all day. Service restored x 1.5 days. Out again. Live chat.......25th in the queue......Have been on hold for 19...

No phone service x 3 days. No four hour window given. Told we had to wait all day. Service restored x 1.5 days. Out again. Live chat.......25th in the queue......Have been on hold for 19 minutes..........they are just terrible.

 – About 4 months ago.

Spent over an hour with various support techs. Phone line out, Internet working. Was told by Steve, my service call would be today between 8 a.m. and 12 noon. Stated the website showed 12 a.m. to...

Spent over an hour with various support techs. Phone line out, Internet working. Was told by Steve, my service call would be today between 8 a.m. and 12 noon. Stated the website showed 12 a.m. to 12 a.m., he replied "Oh, it just hasn't updated yet". Well it never updated and I am still waiting......They really are awful. First you screened by overseas employees. Then because it was phone only, it appeared I was transferred stateside again. The first guy told me to walk around the house and find the box....(in the pouring rain and when my cell phone disconnected, he neglected to call back). Also, unless you insist they always want to schedule a call to check the inside of the home so they can charge you.......again, so disappointing.....

 – About 4 months ago.

Rochester, NY (West Henrietta)

July 2, 2019 my phone and internet went out. I called frontier and was told the soonest they could get a repairman out was on the 17th. Totally not...

Rochester, NY (West Henrietta)

July 2, 2019 my phone and internet went out. I called frontier and was told the soonest they could get a repairman out was on the 17th. Totally not acceptable! Two weeks no way. So I called Spectrum they came out on Sunday the 14th and switched my phone and internet. I called Frontier that same day to cancel service and that I wanted to port my phone number and was told I couldn’t close my account until my number was ported. For 4 weeks Spectrum tried to port my number with no success, Frontier was holding it hostage apparently. I paid my bill on 7/19/19 which should have covered me till mid August so I thought. Here we are into December and they’ve sent me to collection for $173.55 for money I shouldn’t even owe. I’ve spent hours and days prior to clear this up to no avail. I just get passed from one person to another that doesn’t know what they’re doing and can’t help. Told me to call the collection agency, but I don’t have a dispute with collection agency the dispute is with them. Can anybody tell me where do I go from here?

 – About 4 months ago.

It seems that a month does not go by without a problem with Frontier. Last month I was told to call in December to resolve a service change and billing dispute. I called on December 2nd, spent bout...

It seems that a month does not go by without a problem with Frontier. Last month I was told to call in December to resolve a service change and billing dispute. I called on December 2nd, spent bout 45 minutes on hold, spent another 10 minutes on hold while the rep "looked up my information", explained problem, another 5 minutes on hold and was then told that it was too early in December and to call back in a week. My frontier service is on Washington Island and frontier is my only option. I will change as soon as I can. In the meantime I will continue to post on this site. Maybe someone who has a choice will not choose frontier. They really SUCK.

 – About 4 months ago.

Have had issues with customer service and Frontier for years. Most recently, tonight, on the phone for 35 minutes prior to being able to talk to one of their reps. when the rep picked up the phone,...

Have had issues with customer service and Frontier for years. Most recently, tonight, on the phone for 35 minutes prior to being able to talk to one of their reps. when the rep picked up the phone, there was a lot of noise in the background, i.e., loud laughing, talking, sounds like a party. After being put on hold several more times while this rep supposedly looked up my account info, I was told they could not fulfill their former promise of a 75.00 credit on my account. Finally, after 1 hour and 5 minutes spoke to a supervisor (I was not yelling, I was explaining a situation) and 5 minutes into the call he hangs up on me. I've been given the run around, told several different things regarding my account and had fees and services placed on my account that I did not request--these people do not keep their word. I keep good records--who I talked to and when. So, "Mike" the supervisor tonight apparently hung up. Wow. I'm floored. Not the way I wanted to spend over an hour of my evening after a long day at work. Wish there was another provider I could switch to in this area, but sadly there is not. Awful service. I wonder what will happen now after this phone call? I think I'm going to request transcripts of the last 5 years of my "service" calls and see what a lawyer has to say about it. Will make sure to include all of my time it took to contact these "customer service reps" where customer service is the last thing that they provide.

 – About 4 months ago.

Horrible customer service... they don't answer the questions (because they don't know) and they put you on hold for a long period .. then you get disconnected... this happened several times...

Horrible customer service... they don't answer the questions (because they don't know) and they put you on hold for a long period .. then you get disconnected... this happened several times after I was on hold for over an hr. They clearly don't know what they are doing.

 – About 4 months ago.

I have never seen such horrible customer service in my life. I call up to cancel service because I was sick of the slow speed and outrageous prices. All they had to do was send me a box to return my...

I have never seen such horrible customer service in my life. I call up to cancel service because I was sick of the slow speed and outrageous prices. All they had to do was send me a box to return my equipment. What did they do? They sent me a new router. Why would I want a new router when I am cancelling my service?

 – About 4 months ago.

OMG, I just sat on hold with two phones going, my cell and my landline to cancel my service. The call on the Landline phone just cut off for no reason after 30 minutes. After 45 minutes on hold on...

OMG, I just sat on hold with two phones going, my cell and my landline to cancel my service. The call on the Landline phone just cut off for no reason after 30 minutes. After 45 minutes on hold on my cell phone, I finally got through to this woman, who after 5 or 6 times trying to cancel my service and she kept arguing with me. I kept saying NO, just cancel it, I'm not arguing with you. She says "Ma'am, I'm going to put you on hold" .

 – About 4 months ago.

We had "Triple Play" (internet, phone, TV) with Frontier for SEVEN YEARS. After the monthly fee doubled we decided to drop land line and TV and change internet providers. We were charged...

We had "Triple Play" (internet, phone, TV) with Frontier for SEVEN YEARS. After the monthly fee doubled we decided to drop land line and TV and change internet providers. We were charged a $200 early cancellation fee. EARLY CANCELLATION AFTER 7 YEARS?

Service had been spotty for the last 6-8 months and it was worth $200 to go to another provider.


 – About 4 months ago.

WORST EVER. How are these idiots still in business?? ...

WORST EVER. How are these idiots still in business??

 – About 4 months ago.

Every Friday and Saturday, around 10:30 AM this shite service goes down. Then comes back on between 3 and 4 PM. Obviously a bug in their system, but they're either too lazy or too inept to fix...

Every Friday and Saturday, around 10:30 AM this shite service goes down. Then comes back on between 3 and 4 PM. Obviously a bug in their system, but they're either too lazy or too inept to fix it. Maybe both.

 – About 4 months ago.

We should all dump these F***ing degenerates and stop giving them money. Blow up media with how awful this company is and turn it back into a penny stock. Frontier is a plague and we can kill it off....

We should all dump these F***ing degenerates and stop giving them money. Blow up media with how awful this company is and turn it back into a penny stock. Frontier is a plague and we can kill it off.

 – About 4 months ago.

Horrible customer service & they renege on what they promise then argue with the customer for trying to get them to correct the issue. They also wrongfully shut off service & say you didn't...

Horrible customer service & they renege on what they promise then argue with the customer for trying to get them to correct the issue. They also wrongfully shut off service & say you didn't return old equipment when you did & have a receipt to prove it!

 – About 4 months ago.

Suck my taint, Frontier!!!...

Suck my taint, Frontier!!!

 – About 4 months ago.

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a...

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a new customer set up for them.

What ended up happening was Frontier said "internet will be up and ready to go the second you move in." That wasn't the case because why the f%@k would it be? Called them up and they said they'll send someone out in 2 WEEKS. 2 weeks passes and no one shows up. Customer service calls on day of no show and says "the tech says everything is fine now." Then why did you have to set up an appointment to begin with? Turns out it wasn't fine and nothing was resolved.

I'm then told that they'll get someone out in ANOTHER 2 WEEKS. WTF???? Finally, they send out a competent tech that fixes the issue and gives us internet. They still charge us for the appointment and we end up getting the bill of the previous residents.

Fast forward to now and my internet goes out pretty much consistently from 2pm to 12am and sometimes all f%@king day. Frontier says it's due to high traffic. Well then maybe you shouldn't engage in your monopolies and trusts so that you aren't the only option in an area that has more demand than you have supply, you insufferable f%@king dolts.

 – About 4 months ago.

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a...

Frontier is the epitome of the inept, greedy, boomer tech company. When I moved into my new house, the previous owners told me that I should do a service transfer since frontier took 6 months to do a new customer set up for them.

What ended up happening was Frontier said "internet will be up and ready to go the second you move in." That wasn't the case because why the f%@k would it be? Called them up and they said they'll send someone out in 2 WEEKS. 2 weeks passes and no one shows up. Customer service calls on day of no show and says "the tech says everything is fine now." Then why did you have to set up an appointment to begin with? Turns out it wasn't fine and nothing was resolved.

I'm then told that they'll get someone out in ANOTHER 2 WEEKS. WTF???? Finally, they send out a competent tech that fixes the issue and gives us internet. They still charge us for the appointment and we end up getting the bill of the previous residents.

Fast forward to now and my internet goes out pretty much consistently from 2pm to 12am and sometimes all f%@king day. Frontier says it's due to high traffic. Well then maybe you shouldn't engage in your monopolies and trusts so that you aren't the only option in an area that has more demand than you have supply, you insufferable f%@king dolts.

 – About 4 months ago.

DRYDEN MICHIGAN Frontier sucks is not a strong enough statement I have been overcharged for slow spotty reboot your modem 6 times a day service THEY PLAY GAMES WITH YOUR BANDWIDTH FOR FIRST COUPLE...

DRYDEN MICHIGAN Frontier sucks is not a strong enough statement I have been overcharged for slow spotty reboot your modem 6 times a day service THEY PLAY GAMES WITH YOUR BANDWIDTH FOR FIRST COUPLE MONTHS YOU GET 5 MEGS THEN BECAUSE THEY LOWBALL THE DATA BANDWIDTH THEY PAY FOR BY SLOWING YOUR SPEEDS THEY KEEP MORE MONEY IN THEIR POCKET BY DOING THIS THEY ARE NOTORIOUS FOR SNEAKING LATE CHARGES FICTICIOUS TAXES THAT DONT EXIST LOOK THEM UP THE FEDERAL GOV DE REGULATED ALL LINES INCLUDING REMOVING TAXES ON MOST ITS A RIPOFF AND FRAUD ASK THEM TO DISCLOSE THAT INFO 50 BUCKS FOR NOT EVEN 2 MEGS DOWNLOAD WHEN IT WORKS AT ALL AND THEY CALL THAT SIMPLY BROADBAND MAX I CALL IT SIMPLY SLOW AND MIN NOT MAX AND MY FRIEND PAYS 30 DOLLARS FOR 20 MEGS A SECOND 10 TIMES BETTER SERVICE FOR HALF THE PRICE WHERE IS OUR MONEY GOING INTO SOME THIEFS POCKET CANNOT WAIT TO BAIL ON THESE CRIMINAL BASTARDS

 – About 4 months ago.

Frontier can be compared with the model t car henry ford offered in 1910 for 328 dollars its about the same speed in comparison with their competition and they charge a ridiculous price for slow...

Frontier can be compared with the model t car henry ford offered in 1910 for 328 dollars its about the same speed in comparison with their competition and they charge a ridiculous price for slow UNRELIABLE AT BEST SERVICE The good news a competitor is running new trunk lines in my area here In Michigan and I will be saying goodbye forever soon

 – About 4 months ago.

So I’m sitting here next to the router using my neighbor’s internet to type this message. For 6 years we’ve used f%@ktier Shitternet and Phone and for 6 years we’ve gotten slow, unreliable...

So I’m sitting here next to the router using my neighbor’s internet to type this message. For 6 years we’ve used f%@ktier Shitternet and Phone and for 6 years we’ve gotten slow, unreliable service. Living in the country is bad enough without dogshit internet. You can barely hold one connection at a time. Every time we receive a phone call, the internet totally resets. We’re finally getting new internet and phone so I hope that it works better than frontier, not that it’s difficult to do so. I’ll be happy when the company goes bankrupt, and I’ll be gleefully pissing on the ashes of this god awful company.

 – About 4 months ago.

This is absolutely the worst communications company I have ever had the misfortune of dealing with in my lifetime! Not my first issue with these guys but, the most recent...We lost telephone service...

This is absolutely the worst communications company I have ever had the misfortune of dealing with in my lifetime! Not my first issue with these guys but, the most recent...We lost telephone service and contacted the company to report the issue (this is the 4th time this has happened in 2.5 years). I received a response that an appointment for a service tech to come out would be in 2 weeks...okay, that sucks but, what can I do? The customer service agent assured us that we would be credited for the time we are without service, which is the least they can do! After 2 weeks, our phone service was restored but, we never saw a tech and never received notification from the company that our service was restored. It was only by chance that the phone rang and we discovered that our service was active. Great service, Frontier. To make matters worse, when I called to find out where the credit was for the time we were without service, I was told that the claim had been denied because there was no evidence that we were without service...wtf? So, I filed a dispute and was told that I would be contacted within 7 to 10 days as to the determination of the dispute...12 days later no contact!

Time to contact an attorney!

 – About 4 months ago.

Frontier DSL is total garbage. The majority of the time I have an upload of .2 and upload of .4. I have complained to frontier numerous times. At one point, which is now been several years, I was told...

Frontier DSL is total garbage. The majority of the time I have an upload of .2 and upload of .4. I have complained to frontier numerous times. At one point, which is now been several years, I was told to hand in there that Frontier was in the process of upgrading our area and we should see far better service. Evidently that touted upgrade was scrapped as service has only got worse. Our little town of less than 4,000 residence must not be worth the time or expense of providing anything more than substandard service. Frontier has never offered to upgrade any of the equipment originally installed even though their are obvious issues. I guess now come to realize that paying Frontier rent on equipment was a total waste of money as they do not care if you get a crappy connection or the fact that it continually needs to be reset because it dropped the connection. Thanks for nothing Frontier. I bet you would scream if I just didn't pay my bill due to your own failure to provide the service as promised at the time I purchased it.

 – About 4 months ago.

Recorded programs disappear or are not available for playback. Happens all the time ...

Recorded programs disappear or are not available for playback. Happens all the time

 – About 4 months ago.

I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he...

I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he didn't know about the taxes.
I agreed to the service and a 2 year contract.
My bill is $140. per month BECAUSE OF TAXES AND SERVICE FEES Are you kidding me.
What a rip off. I've called several times and asked to speak with a supervisor. The first time I was told my request was processed and that a supervisor would call me back within 4 weeks.
Well 4 weeks later I get another bill but NO PHONE CALL. I called customer service and repeated my story only to be told THERE IS NO SUPERVISOR I CAN SPEAK WITH, There is no main number to speak with someone at a higher level. I was also told there is nothing they can do about TAXES AND FEES.
Well, they were wrong. I am leaving warnings every place I can so that NO ONE ELSE is LIED to.
And I plan to do this for as long as I have to put up with their nonsense and lies.
This is UNFAIR BUSINESS practices...
Please heed my warning, STAY AWAY FROM FRONTIER.

 – About 4 months ago.

Frontier lost over 71,000 customers last quarter and is probably going bankrupt, ch11, in first quarter of 2020. However, at our expense the upper management is loading up their semi-trucks full of...

Frontier lost over 71,000 customers last quarter and is probably going bankrupt, ch11, in first quarter of 2020. However, at our expense the upper management is loading up their semi-trucks full of money and driving off into the sunset. It all began when Citizens Telecom purchased Frontier from Global Crossing. Citizens drove out most all the knowledgeable experienced Frontier people, replacing them with incompetent Citizens Telecom bone heads and siphoned off revenues instead of re-investing in the network infrastructure, resulting ultimately in today's disgraceful lack of service. The evidence strongly suggests that there was no sincere interest in the community nor customer service but only to enrich the people at the top squeezing out every penny they can. How can Dan McCarthy and his predecessor Maggie Wilderotter justify the their millions in compensation for what they have done to a once great company. See link below:

https://stopthecap.com/2019/11/13/frontier-communications-warns-it-may-declare-bankruptcy-in-early-2020/

 – About 4 months ago.

I am in Logan Ohio. i advise all people to check your bill they moved me from a 6mb plan to light at 1mb stating that is all that is available. i had internet max plan. I made a call to the Ohio...

I am in Logan Ohio. i advise all people to check your bill they moved me from a 6mb plan to light at 1mb stating that is all that is available. i had internet max plan. I made a call to the Ohio attorney generals office and filed a complaint. slower internet and higher price. tonight they said i am back on a 6mb plan with line provisioning of 6mb but still at 3mb connection tech support has no clue....... now they escalated my complaint to local office. we will see if this has any bearing on anything. If you see a higher bill or slower speeds please call the Ohio attorney generals office.

 – About 4 months ago.

frontier just sucks...

frontier just sucks

 – About 4 months ago.

down in Dallas again.. totally crappy automated system.. and chat was more usless
paying top dollar for crappy service. ...

down in Dallas again.. totally crappy automated system.. and chat was more usless
paying top dollar for crappy service.

 – About 4 months ago.

Frontier treats their employees worse than the customers. I was a tech for 22 years, and left the company, did not even get a thank you for the 22 years I dedicated to the company, SAD. Frontier...

Frontier treats their employees worse than the customers. I was a tech for 22 years, and left the company, did not even get a thank you for the 22 years I dedicated to the company, SAD. Frontier thinks the failure of the company is the employees, when in all reality its poor management, from the local managers to the CEO.

 – About 4 months ago.

beware - Frontier Communication customer service- I don't think they even l know what the word means let alone provide it..

watch out for charges (and then try calling them to see if...

beware - Frontier Communication customer service- I don't think they even l know what the word means let alone provide it..

watch out for charges (and then try calling them to see if they can help!!!)
38 min call to UK $109.82
27 min call to UK $78.03

These are call over IP

Sad state of affair when Frontier bought FIOS from Version in TX ...

 – About 4 months ago.

Scheduled an appointment for installation of a landline, they were supposed to come out today between the hours of 8-12. No one showed up, no one called. When I contacted them to ask what was going...

Scheduled an appointment for installation of a landline, they were supposed to come out today between the hours of 8-12. No one showed up, no one called. When I contacted them to ask what was going on, they had no record of my order and accused me of "hanging up the phone too early," which apparently causes the cancellation of a new order? That's odd, because I distinctly remember saying "goodbye," and then the rep saying "goodbye," and then hanging up the phone. They had my cell number, my email address, my home address, and they didn't bother to call me back? Nonsense. Avoid this company. Nearly 700 one-star reviews on Google? An entire website devoted to how much they suck? Heed these warnings.

 – About 4 months ago.

They don't want you to pay your bill. Been tryin to pay the niggas fo two months dey wont let me....

They don't want you to pay your bill. Been tryin to pay the niggas fo two months dey wont let me.

 – About 5 months ago.

STAY AWAY if possible! I have had Frontier and it used to suck then it sucked and now it sucks. It has never been good. There was a time I thought it was good and then found out that the speed I...

STAY AWAY if possible! I have had Frontier and it used to suck then it sucked and now it sucks. It has never been good. There was a time I thought it was good and then found out that the speed I was getting was "not for me. The tech that hooked you up used the wrong lines." They proceeded to downgrade me. Refund for the $100 upgrade fee? NO Credit me downtime? NO Even show me a tad bit of empathy for my losing work over this fiasco? F*** NO.

I have been without internet about 100 times over the last 5 years. 3 times in the last 8 months were 5 days or more. The last time was 10 days! AND THEY RESCHEDULED MY APPOINTMENT 4 times. Talk about inconvenient. I've lost work, I've went over on cellular data, I've paid for internet that I didn't have. This is all ridiculous.

I will end up moving because of frontier (all that's offered where I live).

STAY AWAY!!! PLEASE STAY AWAY!!!!

Please have been talking about being held hostage and would like to sue. Me too! Maybe we could pool together and give them a class action lawsuit.

 – About 5 months ago.

Amanda Ohio , I absolutely hate frontier , customer service wants me to diagnose the problem for them over the phone , then after multiple disconnected calls they inform me that they will send out a...

Amanda Ohio , I absolutely hate frontier , customer service wants me to diagnose the problem for them over the phone , then after multiple disconnected calls they inform me that they will send out a tech in 3 weeks , so I bring up the fact I'm paying for a service that I cannot use so the bill should reflect that , nope I got disconnected again , amazing , these people suck ass , f%@k you and your mom frontier , I'm gonna shoot the f%@k out of this junk router and jerk all your cord out of the ground and wrap it around one of your worthless employees neck !

 – About 5 months ago.

Frontier charged me a whole month for six day's service and additional 10 dollars for cancellation. I called and the manager thinks it is nothing wrong because it is in the user agreement. They...

Frontier charged me a whole month for six day's service and additional 10 dollars for cancellation. I called and the manager thinks it is nothing wrong because it is in the user agreement. They can put anything in the agreement because nobody is going to read the fine print.

 – About 5 months ago.

Frontier sucks!!! Have been using for years and yet when I call them to fix or add a service they don't show up. I am sick of wasting my time when they don't show up. I wish I could sue. ...

Frontier sucks!!! Have been using for years and yet when I call them to fix or add a service they don't show up. I am sick of wasting my time when they don't show up. I wish I could sue. Frontier is the only company in my area for a landline and I feel like I am being held hostage!!!!

 – About 5 months ago.

I suspect that whenever you access a speed test site over Frontier that they block your access to that site whenever they KNOW their service to your location is running slow. I was able to connect to...

I suspect that whenever you access a speed test site over Frontier that they block your access to that site whenever they KNOW their service to your location is running slow. I was able to connect to another speed test site, Spectrum, from the one I normally use, dslreports dot com no problem. Wish someone with more technical knowledge than I have could check into this.

The State of WV is trying to gather internet speed data at https://broadband.wv.gov/west-virginia-internet-speed-test/ However, so far I've found that site be down or not completely functional.

Frontier is going to completely collapse and go out of business within the next few months, I'd give them three years maximum. Then we will have even bigger problems short term, NO phone, and NO internet. Sadly though we'll have to suffer that pain to come out on the other side of this hole of Third World Internet we suffer with here.



































 – About 5 months ago.

Frontier is advertising $49 for 500Mb/s for NEW customers. If you call and you're an existing customer they charge you $10 a month to upgrade. Our current cost is $79 a month for 50Mb/s from...

Frontier is advertising $49 for 500Mb/s for NEW customers. If you call and you're an existing customer they charge you $10 a month to upgrade. Our current cost is $79 a month for 50Mb/s from Frontiers. We asked to speak to a customer retention representative and waited over 30 minutes before deciding to cancel the call.
Frontier just sucks.

 – About 5 months ago.

Frontier is a joke. They rip you off their employees are lazy and don’t do their jobs. They screwed up my installation sent out with wrong equipment. Couldn’t do it and the customer service is...

Frontier is a joke. They rip you off their employees are lazy and don’t do their jobs. They screwed up my installation sent out with wrong equipment. Couldn’t do it and the customer service is even a bigger joke and waste. I ended up canceling the order and wanted my deposit back that they took and now they still haven’t giving me a refund and now talking about 11 more days. They can’t put a supervisor on the phone. They are a joke. Someone needs to do something with this company.

 – About 5 months ago.

Disputed a Late Fee charge for a $.18, yes that's CENTAVOS, short payment. Our bill is well over Two Bills every mo. Customer Service upset my lady to the point of tears tonight and THAT my fellow...

Disputed a Late Fee charge for a $.18, yes that's CENTAVOS, short payment. Our bill is well over Two Bills every mo. Customer Service upset my lady to the point of tears tonight and THAT my fellow patriots IS THAT. Last straw with this crew. Rates keep inching up and no changes to programing to justify. Their attitudes over the phone? Don't get me going there. We are "cutting the cord".

 – About 5 months ago.

There is a comment from someone from Logan Ohio. I am suffering the same problem he/she is they just raised my rates again with notice, for worthless piece of junk internet system the lied to me...

There is a comment from someone from Logan Ohio. I am suffering the same problem he/she is they just raised my rates again with notice, for worthless piece of junk internet system the lied to me saying by the end of the year in 2018 that it would be 50mb speed... Bull Shit... Waiting to see it.. Everytime I want to watch a video it look more like jerking action going on. Charing us 65.00 for internet service that should be on 40.00 per month. Then when you call them just give you the run around. They say its fixed. But it not.. At one time great service but now one your two years agreement expires that raise the rates, give you lousy tech support.. The offer the deals to new member but the old faithful customer they don't give a shit about. So "F" your Frontier... We have cell phone service out her. I am very much thing about having you shut off for good. Going with cell service and satellite service for internet.

 – About 5 months ago.

They raised my rate from 48 per month to 58 because they just discovered that my promotion ran out? WTF? I asked what promotion that was and the reply....the one you had. OMG my head almost...

They raised my rate from 48 per month to 58 because they just discovered that my promotion ran out? WTF? I asked what promotion that was and the reply....the one you had. OMG my head almost exploded.Waiting for the local company to get closer for service have been a customer for 25 years.

 – About 5 months ago.

Have been on this Frontier ISP, for just over 2 years. They raised the price 3 times, last time because I was being billed under an "outdated" pricing scheme. Raising the price every 9 months...

Have been on this Frontier ISP, for just over 2 years. They raised the price 3 times, last time because I was being billed under an "outdated" pricing scheme. Raising the price every 9 months just is not good enough for them. The only thing outdated here is the 1998 DSL system itself. It goes out with the slightest wind or precipitation, and goes for days dropping signal every half hour. Supposed to be 4MB/sec, have checked speed and really runs about 400k, at night can get up to 2mb/sec. I am now paying $60/mo and the pricing in my area, according to their website is $27.99 for 6mb up to $44.99/month for 25mb. Of course no one at customer service has a clue and surprisingly admitted the same. When they run out of "I don't knows" they try and turn you over to "technical service" and/or "retention specialist" you sit and wait for 15 minutes until they hang up on you. When another service becomes available I will dump them. When you have a monopoly, you do not have to give a shit.

 – About 5 months ago.

hi :) bross :)...

hi :) bross :)

 – About 5 months ago.

Your first line that I saw in my Google search “ Frontier Communications is terrible” was perfect.

We too are absolutely duped into giving Frontier another chance by there sales team...

Your first line that I saw in my Google search “ Frontier Communications is terrible” was perfect.

We too are absolutely duped into giving Frontier another chance by there sales team swarming the neighborhood and coming by the house and promising themselves as personal customer service contacts. We’ve been stuck with Frontier when they took over Verizon FiOS and Communications at our house and dump them because they were awful.

The promises of a whole new frontier would not of been enough to get me in again, except they just put fiber optic cable in our neighborhood and are the only ones that offer it, so I gave it a try.

I won’t even go into all the issues except to say that in just six months the boxes have required multiple hour-long calls as they send all their useless reset signals. And now the primary box has completely failed, so none of my three other boxes work, and we’ve been waiting for a box since Monday. Again hours of waiting with follow-up calls to see what the issue is.

And to top it off they sent it via UPS which is absolutely the worst and had shown a delivery date as yesterday which didn’t happen and now it shows nothing in terms of when this box will be delivered. And for the rap on my call a little while ago, it is completely up to UPS when they ship once they get the order. Just unbelievable....

 – About 5 months ago.

Haha- I love that there is a site specifically made for shit-talking this pathetic excuse for a company. They're literally a pile of dogshit and I have no clue who is desperate enough for a job...

Haha- I love that there is a site specifically made for shit-talking this pathetic excuse for a company. They're literally a pile of dogshit and I have no clue who is desperate enough for a job that they have to take a job working for such scum. They charge people for services they cannot even provide. Why do they still exist? It's clearly scamming and no one can touch them? It's hilarious that these pussies have a business with an income and can't even half ass do it right. Sad part is though, when they lose it, they'll still be set for generations. Talk about some f%@king degenerate c*nts. f%@k anyone who has any say about anything associated with this dog shit company. Internet drops 6 times an hour and you couldn't get a tech out if you offered to free him of slavery. This company needs to be shut down. Anyone with some startup cash and IT knowledge should start up an internet service in places where only frontier exists. I guarantee you a fortune. Anyone with frontier would without question switch to a new company that promises to keep consistent connection. Even if they couldn't, they would take customers from Frontier because that's exactly how sickening they are. What a joke.

 – About 5 months ago.

I love how "Mr. McCarthy’s 2018 annual total compensation was $7,135,383", an almost +$1m raise. What a douche. This idiot has done nothing but run $FTR into the ground since he was...

I love how "Mr. McCarthy’s 2018 annual total compensation was $7,135,383", an almost +$1m raise. What a douche. This idiot has done nothing but run $FTR into the ground since he was appointed and this moron still gets a pay raise. Just insane how some CEO are rewarded for non-performance. Would never happen to an employee. You didn't make quota; nevermind, here's a pay raise. LOL.

 – About 5 months ago.

Wow! Down 16% in afternoon trading. This company is heading for the trash can. Definitely going to be de-listed at this rate! Vultures going to short the hell out of this tomorrow. $FTR. #Karma in...

Wow! Down 16% in afternoon trading. This company is heading for the trash can. Definitely going to be de-listed at this rate! Vultures going to short the hell out of this tomorrow. $FTR. #Karma in some ways?

 – About 5 months ago.

Until the former Worldcom and MCI losers leave Frontier, this shell of a company will no longer exist. Get rid of these leeches or this company is headed the way their former company did before...

Until the former Worldcom and MCI losers leave Frontier, this shell of a company will no longer exist. Get rid of these leeches or this company is headed the way their former company did before Verizon rescued them.

 – About 5 months ago.

Frontier left us totally unprotected with the "great value and speed" package. 2 hacked phones and 2 hacked computers later...I finally inquired and the manager said oh yes you have almost no...

Frontier left us totally unprotected with the "great value and speed" package. 2 hacked phones and 2 hacked computers later...I finally inquired and the manager said oh yes you have almost no security, don't you know you need to protect your devices ? What the f%@k!!@!
They are assholes and incompetent. I cant believe the havoc they caused
in our lives.

 – About 5 months ago.

I am on my 6th "CHAT" with a tech to figure out why the new STB does not work!...

I am on my 6th "CHAT" with a tech to figure out why the new STB does not work!

 – About 5 months ago.

Reliability this past summer - fall has been horrible. Outage after outage. If there was any option I would switch. Also tried to change service but they did not do it and they did not know why they...

Reliability this past summer - fall has been horrible. Outage after outage. If there was any option I would switch. Also tried to change service but they did not do it and they did not know why they did not do it. Hollow apologizes. This costs me money and makes me really mad. FXXK Frontier.

 – About 5 months ago.

In the past six weeks are frontier Internet/TV service has gone out 117 times! Though we have a service tech coming out on Tuesday, 5 November we are going to tell this guy you replace both cable...

In the past six weeks are frontier Internet/TV service has gone out 117 times! Though we have a service tech coming out on Tuesday, 5 November we are going to tell this guy you replace both cable boxes all three remotes the ONT and our router or you can take all this equipment back to your front to your office and tell them to shove it up their f%@king ass! Just in the last 48 minutes we have lost Internet connectivity during send Sunday night football 34 times! Yeah we are done with you frontier!

 – About 5 months ago.

We have had it with Frontier! In the last 6 weeks our service for TV and internet has gone out and on and off and on 117 times! Just as I am typing this and watching Sunday night football it has cut...

We have had it with Frontier! In the last 6 weeks our service for TV and internet has gone out and on and off and on 117 times! Just as I am typing this and watching Sunday night football it has cut in and out 33 times in 46 minutes! WTF! We have an appointment for a service call this Tuesday between 8-12. If they do not replace both cable boxes,our router the ONT, in short EVERY f%@king component of their bullshit system for FREE... the tech can take all the equipment back with him and Frontier can shove it all up their Ass! We are done with this asshole company!

 – About 5 months ago.

This so called company is the worst company I have ever dealt with !!! After - they can not do anything right and are like dog crap on your shoe - you can't get rid of them ! After stopping my...

This so called company is the worst company I have ever dealt with !!! After - they can not do anything right and are like dog crap on your shoe - you can't get rid of them ! After stopping my internet service over a month ago, I get a bill for $9.99 for disconcerting - who does that? I would never do business with Frontier again.

 – About 5 months ago.

9 calls for a simple issue, each time I spoke with a bigger dumbass. How can this company function recruiting all of it's employees from dipshitville USA? The only reason I have internet service...

9 calls for a simple issue, each time I spoke with a bigger dumbass. How can this company function recruiting all of it's employees from dipshitville USA? The only reason I have internet service with these folks is no other provider in my area has comparable speeds. Can't wait to dump this piece of shit company.

 – About 5 months ago.

Absolutely the worst company I ever had the displeasure of doing business with. ...

Absolutely the worst company I ever had the displeasure of doing business with.

 – About 5 months ago.

Worst communications network anywhere we've lived in entire lower 48. They bs'd us into internet service for a few years knowing that they couldn't provide the service we wanted. Dumped...

Worst communications network anywhere we've lived in entire lower 48. They bs'd us into internet service for a few years knowing that they couldn't provide the service we wanted. Dumped them when our electric co-op offered fiber-optic. Landline phone is just as bad and we're dumping them in a few days. Just trying to weave your way through their screwed up service / complaint system is enough to raise your bp to an unhealthy level. Don't know why the FCC allows this crap.....frontier knowingly rips-off its customers. I'd say that now I feel better.....but my phone is still out.

 – About 5 months ago.

I can't even listen to a song without several interruptions. I watch a movie, and if I'm lucky I can get twenty minutes straight through, then it stops. Dead. 20 minutes left! WTF!...

I can't even listen to a song without several interruptions. I watch a movie, and if I'm lucky I can get twenty minutes straight through, then it stops. Dead. 20 minutes left! WTF!

 – About 5 months ago.

I have frontier and pay for 200mps and don't even get half that! They charge way too much and lie everything, when complaining about the internet we get told someone sent an email that's...

I have frontier and pay for 200mps and don't even get half that! They charge way too much and lie everything, when complaining about the internet we get told someone sent an email that's messing up our internet and we have to fix it!! And that our internet isn't secure when they set it up with security! So either their security is trash or they are lying! I'm so over frontier, they are just version all over again!! They are a scam and should be shut down and the owners arrested!!

 – About 5 months ago.

Watch these scumbags closely in their Tampa market. Besides their horrendous service, quality and speed. FIOS? LOL.
They will keep raising your bill monthly. Their "executive escalation...

Watch these scumbags closely in their Tampa market. Besides their horrendous service, quality and speed. FIOS? LOL.
They will keep raising your bill monthly. Their "executive escalation team" Is now staffed by complete incompotent morons. How this joke of a corporation operates in Florida with complete impunity from state government. Boggles the mind.

 – About 5 months ago.

western new york service sucks donkey dick try to play a game i used to play on dial up and cant even login paying for 10mbs download lucky to ever see 0.003mb download call complain they send out a...

western new york service sucks donkey dick try to play a game i used to play on dial up and cant even login paying for 10mbs download lucky to ever see 0.003mb download call complain they send out a different shitty ass router and claim that will fix it,. when i saw them drop the line from the pole to the house they use old ass cat 3 non burial grade wire to do so...

 – About 5 months ago.

Worst dsl service ever in door county. They oversold their service capability and now everyone pays for a service that is slower than dialup when customers are using their vacation homes! This is...

Worst dsl service ever in door county. They oversold their service capability and now everyone pays for a service that is slower than dialup when customers are using their vacation homes! This is advertised as a premium or ultra for 65$ per month! Just horrible!

 – About 5 months ago.

Beaverton Oregon,

The frontier billing people are no better than their customer service nitwits. I had paid my bill by check and they had made an electronic payment request to my bank. ...

Beaverton Oregon,

The frontier billing people are no better than their customer service nitwits. I had paid my bill by check and they had made an electronic payment request to my bank. My bank confirmed the payment was made to frontier. frontier's billing department had the stupidity to demand I photocopy both sides of my check and mail it to them, when I explained that they still had my check since they electronically submitted it to my bank, and this was impossible, the idiot in their billing office simply ignored me and repeated the demand for the photocopies. Frontier then started harassing me by having their computers call me 3, and more, times per day, often in the early morning hours, demanding payment. Having had enough, I then complained to my DA's office and only then did frontier 'discover' they had received my payment and applied it to someone else's account. About a week later the harassing phone calls stopped. Nobody at frontier ever called to explain what happened or to apologize. Apparently they did confess to the DA's office as that is where I found out what had happened.

This company is filled with idiots who are either insufficiently trained, insufficiently supervised, or just have no idea of what customer service is. AVOID FRONTIER AT ALL COSTS.

 – About 5 months ago.

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 – About 5 months ago.

Worst customer service I have ever had - tried to upgrade service, made appointment for service tech. Day of appt., after waiting 2 hours, checked on line service - and found the request had been...

Worst customer service I have ever had - tried to upgrade service, made appointment for service tech. Day of appt., after waiting 2 hours, checked on line service - and found the request had been completed (no one ever showed) - upgrade speed check showed nothing upgraded (same slow service as before). After 1 1/2 hours bouncing between tech support and customer sales/service - the last service agent refused to send a new frontier router/modem unless I upgraded again. She refused my request to talk to a manager, and the only way to get anything was a second upgrade - after a 20 minute argument, finally decided
that Comcast had to be better - as hard to see how could be worse.

 – About 5 months ago.

Worst service for ANYTHING I've ever had! Internet is just barely faster than dial-up, literally, and doesn't work half the time. Took minutes for Gmail to load this afternoon. Waiting on...

Worst service for ANYTHING I've ever had! Internet is just barely faster than dial-up, literally, and doesn't work half the time. Took minutes for Gmail to load this afternoon. Waiting on local fiber internet which should be done by the end of the month. I say this because I CAN'T WAIT to call Frontier and tell them to shove this f*$#ing crap internet up their a**!!!!!!!!!!!!! It's so bad you couldn't pay me to keep it if I had another alternative available at the moment!!!!!!!

 – About 5 months ago.

3 days no phone service, the internet is going out and in. Have a family member die in another state can't even call home...

3 days no phone service, the internet is going out and in. Have a family member die in another state can't even call home

 – About 5 months ago.

If they had any communication or would inform of drastic price increases prior to the change i wouldn’t complain. Also when I cancelled no confirmation and a bill was still sent for next cycle. Stay...

If they had any communication or would inform of drastic price increases prior to the change i wouldn’t complain. Also when I cancelled no confirmation and a bill was still sent for next cycle. Stay away if you can.

 – About 5 months ago.

their service is the worst of any provider I have encountered. the automated attendant is ineffective and unresponsive: effectively "voice jail", the team can not transfer a call. While they...

their service is the worst of any provider I have encountered. the automated attendant is ineffective and unresponsive: effectively "voice jail", the team can not transfer a call. While they may be pleasant... they are useless and helpless and uninformed.... the customer service team can not provide any solutions but happy to offer all these new features.

They are a kluge of bureaucracy and make access impossible... they will facilitate the cord cutting trend. Just horrible experience.

p.s. and they spend money advertising a brand that has NO relationship with reality.......

 – About 6 months ago.

Worst service ever only Comcast is worse. Could not get service for months at a time, could not get a refund for service not received. Had techs out to my location twice and they did not fix the...

Worst service ever only Comcast is worse. Could not get service for months at a time, could not get a refund for service not received. Had techs out to my location twice and they did not fix the problem, said it was a problem with the phone which was almost new. I replaced the phone with a new one and it still does not work.

 – About 6 months ago.

these ass holes are going to close there doors soon if they keep this bull shit up you pay for channels that do not work half the time and they wont pro rate bill the dumb ass tech drills a hole...

these ass holes are going to close there doors soon if they keep this bull shit up you pay for channels that do not work half the time and they wont pro rate bill the dumb ass tech drills a hole through the side of my house instead of following the old att wiring to the cellar uverse was great compared to these ass holes oh ya no football for me

 – About 6 months ago.

Same thing here all low channels working mnf out ...

Same thing here all low channels working mnf out

 – About 6 months ago.

Watching Monday night football and the channel goes out. All the other tv channels are working. October 14, 2019 I am on the phone and the wait is only an hour. ...

Watching Monday night football and the channel goes out. All the other tv channels are working. October 14, 2019 I am on the phone and the wait is only an hour.

 – About 6 months ago.

They charged us for a month of cable when we had gotten frustrated and turned it off after the first 2 hours! We literally called and said cut it off and they did. But they charged us the 40.00...

They charged us for a month of cable when we had gotten frustrated and turned it off after the first 2 hours! We literally called and said cut it off and they did. But they charged us the 40.00 and said there was no way to reverse it thats just "how they do it" "they charge a month ahead". I was like yeah I understand that you bill in advance but we didn't have it but for 2 hours and turned it off because you lied and said there was an app to stream from my phone. So you lied and we cut it off....and you are still charging me for a service I didn't use. "Yes that just how it works, we bill a month ahead" It was like talking to a wall....IDIOTS Nothing but flat out lies and BS from the very beginning and then they had you on hold for hours, had you talk to idiots that just started working there and had no idea what they were talking about....again lying because they were making stuff up....then when you finally got up the chain to someone intelligent she basically told us there was nothing she could do about it. CRAZY. Only thing worse in customer service I have ever experienced is METRO PCS.

 – About 6 months ago.

Frontier is literally the worst internet company ever. My 14.7k dsl modem had less connecting problems,...

Frontier is literally the worst internet company ever. My 14.7k dsl modem had less connecting problems,

 – About 6 months ago.

YES Frontier is the worst. I had AT&T prior. They decided to leave the state of CT. We got
stuck with Frontier. there hasn't been a smooth year since. the bill keeps getting higher, while...

YES Frontier is the worst. I had AT&T prior. They decided to leave the state of CT. We got
stuck with Frontier. there hasn't been a smooth year since. the bill keeps getting higher, while the service keeps getting crappier. My service kicked out for 3 days - promised a credit for
the days with not service. I paid my bill, deducting the credit the customer service gave. and said it be reflected on the next bill. Well it didn't show. and I was charged a late fee., for the deduction!!!.. I called and ALL the service reps keep telling me there are NO notes regarding any credit... and when I ask for the number for the RETENTION CENTER they transfer me.... well conveniently I get disconnected. I am SICK SICK SICK of frontier!!!!!

 – About 6 months ago.

Frontier is the worst internet company I've ever experienced. Our internet is CONSTANTLY going out. Especially when it rains or snows you can gurantee you won't have service until a tech comes...

Frontier is the worst internet company I've ever experienced. Our internet is CONSTANTLY going out. Especially when it rains or snows you can gurantee you won't have service until a tech comes out. Then the wait for a tech to come out can literally be anywhere between 2 weeks up to a month. Calling them when you have internet issues is a pain. Usually you'll be on hold for a hour and talking to a phone tech never resolves anything. They make you walk through the usual useless steps with a phone tech who isn't even in the USA. They take advantage of customers who they know can't get any other service provider in the area. Then trying to get credit on your account for all the days you were without service is a real hassle.

 – About 6 months ago.

We've had nothing but constant outages with our internet. Especially everytime we get rain or snow. Then suddenly our internet keeps going out. Most the time you have to wait a hour to get a...

We've had nothing but constant outages with our internet. Especially everytime we get rain or snow. Then suddenly our internet keeps going out. Most the time you have to wait a hour to get a internet tech on the phone who usually is a foreigner who never resolves your problem on the phone with the meaningless steps they make you go through. Then usually you may have to wait at least 2 weeks to a month for a tech to come out. Then a tech eventually arrives and they act like it was no major issue. The tech stays 20 minutes top and claims you're service is fixed. Then
in no time the internet is back to having issues. The only reason we even keep this garbage companies service is BECAUSE there is no other i internet providers around here that have unlimited data. 😠

 – About 6 months ago.

Absolutely shitty service they said internet is slow or cut off due to high traffic the truth is their equipment is old and obsolete say the technicians. Please technology hurry up with a reliable...

Absolutely shitty service they said internet is slow or cut off due to high traffic the truth is their equipment is old and obsolete say the technicians. Please technology hurry up with a reliable service for rural areas.

 – About 6 months ago.

Been trying for 2 days to report I need a new modem and can’t get through the phone numbers to report the issue. Even contact the president doesn’t work. Tried canceling service and couldn’t...

Been trying for 2 days to report I need a new modem and can’t get through the phone numbers to report the issue. Even contact the president doesn’t work. Tried canceling service and couldn’t talk to anyone. Guess I’ll just quit paying the bill since they don’t seem to care

 – About 6 months ago.

Frontier sucks (but very business savy) as they have customers like me that continue to pay for SHIT. If the company that I work for responded like Frontier, we would have already been out of business...

Frontier sucks (but very business savy) as they have customers like me that continue to pay for SHIT. If the company that I work for responded like Frontier, we would have already been out of business BUT if you have no CHOICE of other providers, you buy SHIT. It's sad that their own people realize they work for a SHIT company and can see that their product SUCKS, so they just pass you on to someone else and after YOU get ran in a circle for awhile, maybe we just give up the fight and resolve ourselves that we have SHIT service from a SHIT company. Where is the FCC when you need them? Great to have gotten to vent and sadly I will continue the madness of paying for SHIT! CHOICE in the 44622 area would be a luxury!

 – About 6 months ago.

In the last six months, I have had 4 multiple day outages. I decided its time for action. Here are some work around suggestions. I have had no or limited cell signal in my area. I just installed a...

In the last six months, I have had 4 multiple day outages. I decided its time for action. Here are some work around suggestions. I have had no or limited cell signal in my area. I just installed a cell signal booster system that cost me $100 and have went from no bars to 2-3 bars and works great. My Frontier internet has been fairly reliable as I am not on the main flakey network backbone. I have been considering trying VOIP which costs about $8/month and you can transfer your land line phone number over. In regards to the crazy disconnect fees, etc. I think an explanation letter to your credit bureau should help preserve your credit rating. There are always alternative options, just find one that works for you. Vote with your wallet.

 – About 6 months ago.

Called 3 times to return my equipment. They keep “forgetting” to send me a prepaid return box and have no record of any of my previous requests. Take down the same info for every call and...

Called 3 times to return my equipment. They keep “forgetting” to send me a prepaid return box and have no record of any of my previous requests. Take down the same info for every call and blatantly don’t fulfill my request. Was told I will be charged 100$ for failure to return my router. They won’t even tell me where to send it so I can do it myself. I hate them/

 – About 6 months ago.

AVOID LIKE THIS COMPANY AT ALL COSTS.. Cancelled due to poor service, constant outages and overcharging. Service rep didn't even have the courtesy to let me know I was over paying for my service...

AVOID LIKE THIS COMPANY AT ALL COSTS.. Cancelled due to poor service, constant outages and overcharging. Service rep didn't even have the courtesy to let me know I was over paying for my service part of the reason why I cancelled. Also did not inform me of the $90 cancellation fee even when asked directly. After complaining to Better business Michelle the so call president credited me for the overcharges but did nothing for the crazy cancellation fee that were caused by the overcharge in the first place!!! Just horrible...

-Alex

 – About 6 months ago.

Cannot speak with a human being. You schedule an appointment and no one shows up. Between 8 and 5 (LMAO) Their Chat Line is unavailable. The website sucks. Hopefully they will be put out of their...

Cannot speak with a human being. You schedule an appointment and no one shows up. Between 8 and 5 (LMAO) Their Chat Line is unavailable. The website sucks. Hopefully they will be put out of their misery and just go bankrupt. I have no issues with any other services from real service providers. Only Frontier.

 – About 6 months ago.

If you ever have the misfortune of having to deal with them by phone, good luck talking to an actual human. The last time that I had to phone them about no dial tone on the landline (2nd time in EIGHT...

If you ever have the misfortune of having to deal with them by phone, good luck talking to an actual human. The last time that I had to phone them about no dial tone on the landline (2nd time in EIGHT WEEKS!), I had to go through seven different prompts before I talked with a person. We talked for just a few seconds and then he put me on hold. When he did, I got sent back to the starting prompt where I had to go through the whole thing seven times AGAIN. I guess that you can get away with this when there is just one other provider in town, and they are just as awful!

 – About 6 months ago.

https://threadreaderapp.com/thread/1177414668547022850.html...

https://threadreaderapp.com/thread/1177414668547022850.html

 – About 6 months ago.

Can't trust a word they say....

Can't trust a word they say.

 – About 6 months ago.

After reviewing every ones comments, a thought comes to mind. Is poor service intentional among legacy land line phone services? I believe its money driven because land lines are considered expensive...

After reviewing every ones comments, a thought comes to mind. Is poor service intentional among legacy land line phone services? I believe its money driven because land lines are considered expensive to support and maintain. My opinion is that the driving force is to make everyone migrate to wireless services and totally do away traditional land lines. I believe they want everyone to go 5G wireless, much more profitable. However, 5G wireless is very harmful to ones health. Research it. There is much info on how 5G causes many health issues. THINK ABOUT IT.

 – About 6 months ago.

CLASS ACTION LAWSUIT...

CLASS ACTION LAWSUIT

 – About 6 months ago.

We were without internet for 10 days. When it was finally fixed, I called in to get reimbursed for those 10 days we were without internet. My bill ended up going UP instead of down! From $34.99 to $36...

We were without internet for 10 days. When it was finally fixed, I called in to get reimbursed for those 10 days we were without internet. My bill ended up going UP instead of down! From $34.99 to $36 (but it was actually $45 with a ton of adjustments). So I called in again to see what happened and no one knows! Someone made an unauthorized change to my account plan even though I had a PRICE LOCK GUARANTEE UNTIL 2021. I called in 3 times about this issue and it still hasn't been fixed. That was last month. This month I received my bill and now it's $45!!!!!! Absolutely ridiculous to change a customers account without authorization when they have a price lock. AND we only get a MAXIMUM of 2MBPS where we're at. I'm not paying that much for 2MBPS! Frontier is the worst internet company I've ever had to deal with and we used to have AT&T so that's saying something. I'm done with them.

 – About 6 months ago.

Frontier came to my market as part of the Verizon sale. Downhill at the start. I had a 14.99 "guarantee for life" on my high-speed internet. Nope we are not Frontier so we can charge anything...

Frontier came to my market as part of the Verizon sale. Downhill at the start. I had a 14.99 "guarantee for life" on my high-speed internet. Nope we are not Frontier so we can charge anything we want.
Then 29.99 per month, Oh well. Had phone service and added "junk" fees every month or so, bill over 65.00 for internet and phone.
Cancelled phone. A few years later internet added another $10.00 per month, Why? No one could answer. I attempted to negotiate a lower price but all they wanted to do was sell me more services.
Then added a $4.00 per month fee for the expansion of their network. I thought the idea is you improve and expand your service and the added and happy customers make you grow and voila you make more money.
When I called to cancel THEN they asked if they could do something to save me as a customer, why not do that on the call months before when I was asking?
To add insult to injury when I did cancel not only did they refuse to prorate the crappy service but I just got stuck with a "residential broadband processing fee".
I was considering going back after the contract expiration but not now...
Contact your local broker and assure that none of your mutual funds have this poor excuse for a company. It is on the NASDAQ and is listed at .97 today and the CEO made 7 mil in compensation. A losing company with a loser CEO.
Treat people (customers and employees) well and they will award you, treat them poorly and they will run, I know I did.

 – About 6 months ago.

This is the biggest pos company I've ever had always getting over charged not getting speeds I pay for it's always going out and when it does doesn't work till next day but hey they said...

This is the biggest pos company I've ever had always getting over charged not getting speeds I pay for it's always going out and when it does doesn't work till next day but hey they said they could take 6 dollars off my bill like wow!! They messed up my router so they scheduled some one to come out in 2 weeks to fix it and when the time came no one came out to fix it they did it online why didn't you do that in the first place and was on phone for 5hrs trying to fix it so I got charged 150 for service and other fees that was their fault in the first place

 – About 6 months ago.

Worst internet ever. Can not stream a show in 720. They better hope a company doesn't come to west virginia and take this market over. So sad,,,,,,,,,...

Worst internet ever. Can not stream a show in 720. They better hope a company doesn't come to west virginia and take this market over. So sad,,,,,,,,,

 – About 6 months ago.

We have a Verizon Fios customer since 2013 and moved to Frontier once they took over FIOS. We absolutely loved Verizon with no outages for many years. So we never looked at any other vendor.

We have a Verizon Fios customer since 2013 and moved to Frontier once they took over FIOS. We absolutely loved Verizon with no outages for many years. So we never looked at any other vendor.

However recently, we were looking at higher internet speeds and called Frontier Customer service to evaluate options. We were told by the agent that we can move to a 500/500 upload download offer that frontier has rolled out recently for 39.99 per month. We were clearly told that there is no cost for changing the plan and we will also not be required to pay the installation fee as we are existing customers. There is also be no disruption of service as we make this switch. However to our surprise, our internet connection got disconnected the very next day and we didn't have any service for 2 days till the new connection got activated.

Once the new service got installed, the router went out in a few days and it took 10 days for Frontier to send a tech to our home to replace the router. I work from home and couldn't work for almost 10 days due to the outage. I called Frontier customer service multiple times requested for a faster dispatch, but was not taken care of. I have never heard of a 10 days downtime from Verizon FIOS in the past and such poor service.

Subsequently when we received our monthly bill, i observed that we have been charged $100 for installation. We were very clearly told that as we are existing customer, there will be no installation charges.

We called up the frontier customer service multiple times, but no action.

 – About 6 months ago.

I am as frustrated as everyone. Frontier won't listen to its customers but it does LISTEN to the "PUBLIC SERVICE COMMISSION". Every time you have an unreasonable lack of service, document...

I am as frustrated as everyone. Frontier won't listen to its customers but it does LISTEN to the "PUBLIC SERVICE COMMISSION". Every time you have an unreasonable lack of service, document it, go on line and file a complaint with the PSC and make references to past outages. Do it every time.

 – About 6 months ago.

Frontiier communication really doesn’t care about it’s customers. Our phone line was knocked down by a tree. It took 10 days to get it repaired. My dad is 87 with dementia and another family...

Frontiier communication really doesn’t care about it’s customers. Our phone line was knocked down by a tree. It took 10 days to get it repaired. My dad is 87 with dementia and another family member is prone to seizures. Explained this to them. So, if we had an emergency, they wouldn’t have been able to call 911. They were supposed to be there between 8-12. Never showed up till 2:30. I don’t blame the tech or customer service they are doing their job. I blame a company that doesn’t care about its customers! My dad has been a loyal customer over 40 years. If Verizon or any other company was in the area, I would have closed our account 10 days ago!!!!

 – About 6 months ago.

I have had Frontier telephone service since 2015. I have had three to five service outages each year most lasting more than a week. The customer service is terrible. You might get to talk to a nice...

I have had Frontier telephone service since 2015. I have had three to five service outages each year most lasting more than a week. The customer service is terrible. You might get to talk to a nice person but they can't tell you any thing helpful. It would take months to get them to credit my bill for the days or weeks with out service. the last time i noticed that I was without phone service was on August 16th 2019. I called that next Monday and was informed that the next available date to have a technician come out to may house was September 20th between 9am and 1pm!!! Over three weeks with out phone service. Two days before the service appointment I get a text asking for a conformation that I would be there. Yes, I will be there. The day before I got a text asking again for conformation. YES! I will be there. The day of the appointment I don't go to work and I wait at home all morning until 12pm when I call Frontier. After 15 minutes on hold and several people telling me they have no idea what I am talking about. I speak to a "bill" who tells me the technician is coming out today and that they would definitely get it fixed today. At 4:30 pm I call again. Again two different people tell me they have no record of my service request. I ask to speak to a supervisor who immediately finds my service request and tells me that the technician already "closed out" my service request because he already fixed the problem. WHAT! I have no service! No dial tone! No nothing. She then tells me that the problem is in my house wiring and not in the line. So while I have her on the line I walk out to the phone box outside the house and plug a telephone hand set into test socket and get NOTHING! no dial tone. She then tells me that the technician came out and found a dial tone and left. I tell her one of you is a liar. She tells me that all she can do is make another appointment for a technician and the soonest date is October 4th! That's seven weeks without a phone because Frontier can't get it's head out of it's ass!

 – About 6 months ago.

Frontier is terrible, takes 3 weeks to get a tech out when the DSL goes out. You sit waiting , no-one shows up. Day after day Frontier is a joke....

Frontier is terrible, takes 3 weeks to get a tech out when the DSL goes out. You sit waiting , no-one shows up. Day after day Frontier is a joke.

 – About 7 months ago.

Scum bag company that have the monopoly in my area would like to give the CEO two middle fingers up should be a class action lawsuit paying for this service is getting frustrating called for service...

Scum bag company that have the monopoly in my area would like to give the CEO two middle fingers up should be a class action lawsuit paying for this service is getting frustrating called for service many times BS excuses what a bunch of loads

 – About 7 months ago.

Just had Frontier installed ONCE again, had it replaced with Spectrum before. At least Spectrum worked. After the Frontier technician left it worked for all of 30 minutes and then it constantly...

Just had Frontier installed ONCE again, had it replaced with Spectrum before. At least Spectrum worked. After the Frontier technician left it worked for all of 30 minutes and then it constantly disconnected and left my household with "limited connection." This meant 0 internet for anyone in the house. Call their CS, schedule another technician to come by and have a look at why this is. Took 3 attempts of SCHEDULED days and time slots to get one here and all they did was swap the adapter, power pack, and router. A few hours pass by and once I'm home from work I find out that the internet no longer has simply "limited connection" now we have 0 connection all around. Scheduled ANOTHER technician to come have a look at it on Sunday, their CS rep told me their technician would come by today between 9am-1pm. Guess what time it is now and flip a double sided coin to figure out whether heads or heads is right and they didn't show up. Should have been tails, but nope. Made me waste a day at home waiting for their technician AGAIN, and I've now had minimal to 0 internet connection since it was installed less than 2 weeks ago. How does a company as big as Verizon/Frontier not have more than a few technicians that ACTUALLY show up and do something about your issue rather than keeping your customers in the muddy "we'll get there when we can" boundaries. If I had another option for internet service that's hard wired in like fiber, it'd be different. But this is a Verizon zone, why not have people look into your zone and manage it??

 – About 7 months ago.

This company can't go bankrupt and get bought out by another company fast enough... their stock is down 99% over five years. What a joke....

This company can't go bankrupt and get bought out by another company fast enough... their stock is down 99% over five years. What a joke.

 – About 7 months ago.

We knew this would happen - after a month with NO internet service whatsoever, were billed for a full MONTH, called Customer Service, and were first told they had no record of the outage ... well, OK,...

We knew this would happen - after a month with NO internet service whatsoever, were billed for a full MONTH, called Customer Service, and were first told they had no record of the outage ... well, OK, maybe they did, but it was only for one WEEK ... the CS rep was actually arguing with me that there was no way their records could be wrong.

Finally got them to agree to a full 30 day credit, get the next bill, and yep, it's not a zero balance. Maybe the figured if the just dinged us for $10 or so we'd go ahead and pay it.

Back on the phone, AGAIN the CS rep trying to argue, no telling me we were actually using more internet during the alleged outage. Ummm ... no. They promise a supervisor call back within 2 hours. Which never happens.

On hold again today, it's been 40 minutes so far, waiting for the elusive supervisor to hopefully fix this.

 – About 7 months ago.

My monthly bill went up $100 because a “promotional” price expired. When I called’ they told me a notice was on my statement. Haven’t received a bill for 2 years.they said I received my...

My monthly bill went up $100 because a “promotional” price expired. When I called’ they told me a notice was on my statement. Haven’t received a bill for 2 years.they said I received my statement via e mail on a g mail account - NEVER EVER had a g mail account. In 2017 when frontier took over, the screw ups were so crazy it got funny but sad. Now it seem’s they just want to screw you over.

 – About 7 months ago.

OMFG, I hate this shitty ISP.

I live in an area where the only choice is frontier. They must realize this because their service is sooo bad here I don't think anyone would use it if...

OMFG, I hate this shitty ISP.

I live in an area where the only choice is frontier. They must realize this because their service is sooo bad here I don't think anyone would use it if there where any other option.

The internet literally drops multiple times daily. It's crappy DSL (what passes for highspeed in WV) and every time a phone call comes in on my landlords line the internet is out.

f%@k you and your shitty tech and your shitty f%@king services and your shitty f%@king pandering highspeed. God I hate your service sooo much. I can't wait for the satellite constellation future which will bring better service to this remote area and we can finally drop frontier for good.

 – About 7 months ago.

2 weeks for internet repairman. That’s bullshit! No Netflix, no amazon prime, sprinkler system down, remote alarm system down, can’t print, etc......

2 weeks for internet repairman. That’s bullshit! No Netflix, no amazon prime, sprinkler system down, remote alarm system down, can’t print, etc...

 – About 7 months ago.

Frontier Outage started 09/09/2019 in Edmonds Seattle area. Troubleticket is schedule for a 9/18/2019 visit. There must be one horse-drawn repair wagon out there....

Frontier Outage started 09/09/2019 in Edmonds Seattle area. Troubleticket is schedule for a 9/18/2019 visit. There must be one horse-drawn repair wagon out there.

 – About 7 months ago.

One thing Frontier does well to make sure they charge you for every possible feature.

They can’t seem to get the internet to work consistently here in Sandpoint, ID. The local service...

One thing Frontier does well to make sure they charge you for every possible feature.

They can’t seem to get the internet to work consistently here in Sandpoint, ID. The local service technicians are friendly and knowledgable. I have them work long hours, sometime in the snow and rain to get my internet to work. These guys know what they are doing.

I can’t say that for their phone support. I don’t fault the people on the other side of the phone. It’s Frontier who finds the least expensive to hire then don’t train them.

The company does not want to invest in buying the equipment they need. They hope having friendly people on the phone, and talented technicians will make up for lousy equipment and poor management. Their churn rate is high because they aren’t taking care of their customers.

If you can avoid them, do. If you can’t, don’t give up holding them accountable.

 – About 7 months ago.

I am located in Potter township Yates County NY. We have very limited cell service (low or no cell signal). I am 72yrs old and depend on my land line. Without my land line, I cannot call for help or...

I am located in Potter township Yates County NY. We have very limited cell service (low or no cell signal). I am 72yrs old and depend on my land line. Without my land line, I cannot call for help or 911. Its bad news if one has an emergency. This is day three with no phone service. However, DSL is working. I complained to the PSC and was advised they would contact me with a resolution. Frontier called me advising that 61 subscribers were out of service and they would mail me a medical from to fill out regarding my health issues but gave no resolution to fixing their problem or providing an alternate service. I will be contacting the PSC again. This is the 3rd time we have lost service for more than two days this year. Our service is on a remote node off the main central switching center in Rushville. This remote node had power backup at one time and now every time commercial power is lost, NO PHONE/DSL SERVICE. It's obvious that they don't care, no sense of urgency to the community. Years ago it would be fixed in hours even if new equipment had to brought in. Its a total disgrace. Where is all our money going to? the CEOs and share holders? Its clear they are not using it to provide reliable basic service. I wonder what the CEO compensation is for running a failed once great company. SHAMEFUL.

 – About 7 months ago.

I used to work for Frontier. Outdated infrastructure, terrible decisions from upper management, outsourcing again and closing US based centers. Not enough employees to handle the customer base in all...

I used to work for Frontier. Outdated infrastructure, terrible decisions from upper management, outsourcing again and closing US based centers. Not enough employees to handle the customer base in all areas and only getting worse by the day. Repair commit times are horrible, some out as far as 4 weeks.

This company is a slow sinking ship and there is far to much investment to be made to bring this company back. Since Dan has been CEO the company has been in a consistent down hill slide vs when Maggie was running the show, just look at the stocks.

Frontier has let many experienced employees go that actually knew what they were doing and could work with the ancient systems. Now the systems are unstable with many outages and loss of customer data.

The thing that amazes me is Dan still makes more than the median CEO for destroying a company. Steve Gable is another one that is worthless and shoves important issues under the rug and gets paid well for doing it.

Investors beware as complete failure is imminent!

 – About 7 months ago.

What a f%@king pos company. Got the paperless billing to save 3 dollars an have auto pay set up..... can you guess what. The cocksuckers never set my billing up never even tried. An after 5 months I...

What a f%@king pos company. Got the paperless billing to save 3 dollars an have auto pay set up..... can you guess what. The cocksuckers never set my billing up never even tried. An after 5 months I get a shut off notification in the mail. An a bill for 400 dollars. I've been trying to make a payment for 5 days there website doesn't work there app is even worse an I call an they wanna charge me 10 dollars to pay my bill that they f%@ked up. On top of that I get transferred about 3 times every call or hung up on who the f%@k is running that shit clown show. f%@king incompetent trash. Oh an theses f%@king trash merchant's app charged my account 7 times for 1 bill with a total of almost 900 dollars in overdraft on my bank account. This company is criminal they need to go put of business its f%@king out of the.

 – About 7 months ago.

Outsourcing strikes again. Terrible service and technicians from India and Afghanistan... who knows. Nobody can assist me with anything. Even simple questions like "How do I change the password...

Outsourcing strikes again. Terrible service and technicians from India and Afghanistan... who knows. Nobody can assist me with anything. Even simple questions like "How do I change the password for my WiFi?" They barely understand English let alone speak it. This is the worst company I've ever dealt with... BY FAR. I love paying out my ass for a service that barely works. They are a f%@king monopoly. And the worst part is, I have no other providers in my area. Looks like I'm screwed.

 – About 7 months ago.

Frontier bill over $90.00 and have made no long distance calls much less 411 calls. I am a pensioner on a fixed income. I am canceling my long standing phone service tomorrow. My plan is cell...

Frontier bill over $90.00 and have made no long distance calls much less 411 calls. I am a pensioner on a fixed income. I am canceling my long standing phone service tomorrow. My plan is cell phone, email, USPS, FEDEX, UPS--the alternative choices are great and fit into my budget nicely. Goodbye Frontier.

 – About 7 months ago.

Frontier scheduled service for my outage three weeks away. ...

Frontier scheduled service for my outage three weeks away.

 – About 7 months ago.

Scherr ,WV
We have lived here 7 years and internet is worse than ever under 300kb now only text I am so dam tired of this paying for nothing ...sick of it only provider we have here but I'm...

Scherr ,WV
We have lived here 7 years and internet is worse than ever under 300kb now only text I am so dam tired of this paying for nothing ...sick of it only provider we have here but I'm going to do something else I feel like we live in the dark ages ......promise is here in fall fios don't think so .....may end up like this c..

 – About 7 months ago.

After being with Frontier for almost 3 years and Xfinity for 3 years before that, I receive a phone call from Frontier on July 25th telling me that if I don’t call back to address an important I...

After being with Frontier for almost 3 years and Xfinity for 3 years before that, I receive a phone call from Frontier on July 25th telling me that if I don’t call back to address an important I would lose my services. I call ha k and they inform me that I owe them $1,200 from 2013 and if I don’t pay it I will be disconnected. I explained that I didn’t have services with them in 2013. They told me that I actually owe it to Uverse and because they bought Uverse they have every right to collect. I disputed it and they put into dispute for 30 days. Apparently I lost the dispute. No call. No letter. Just came home to my all of my services disconnected and they say I have to pay at least half of the $1,200 to get them restored. HOW IS THIS LEGAL?????

 – About 7 months ago.

God! My internet keeps going in and out. I hate that they're my only option....

God! My internet keeps going in and out. I hate that they're my only option.

 – About 7 months ago.

Called me two hours before install saying they can’t provide the service until middle of the next month. I needed it on the scheduled day for work!!!! WTF frontier-sucks and I’m not even using...

Called me two hours before install saying they can’t provide the service until middle of the next month. I needed it on the scheduled day for work!!!! WTF frontier-sucks and I’m not even using them yet.

Seriously stupid customer service reps!

 – About 7 months ago.

I gave Frontier 3 calls to fix my billing issues. The quote I received from Frontier when I signed up was for $125.00 a month for phone, TV, and internet including equipment. The first bill I received...

I gave Frontier 3 calls to fix my billing issues. The quote I received from Frontier when I signed up was for $125.00 a month for phone, TV, and internet including equipment. The first bill I received was $297.31. Frontier said I had 15 days of prorations. If that were true my bill should have been 125 + 62=187, not 297.31. The Frontier customer service agent said that is just how it is and we can’t do anything about it. I asked for a supervisor who was not better than the agent I spoke with. The supervisor had no idea why I was charged $297.31. I was promised by the supervisor a call back after she fixed it. I never heard back. Called back a few days later was told the billing error was caused by promotional discounts not being applied, again was promised a call back when they had it fixed. No call back once again. I was hoping the 3rd time would be the charm and finally get it fixed. This time, I called I was told I was missed quoted and the correct price is $297.31 per month and it was not necessary to make any changes to the account. The call lasted about 5 minutes; I was asked is there anything else I can help you with today? I was getting rushed off the phone. I noticed all the calls I made to Frontier all had one thing in common. It felt like to me their goal was to get me off the phone as quickly as possible. After all the nonsense I put up with from them I ended up canceling my services. I am not blaming the people I spoke with, I am blaming their managers. I made the same phone call to everyone and receive 3 different answers. This is not due to bad people it is due to bad managers and it starts at the top with the CEO. Daniel J McCarthy took over Frontier on 4/3/2015 the stock price 109.80. Today with him at the helm the price is 0.81 per share making Frontier a penny stock. How about a penny for your thoughts Mr. McCarthy.? The saddest part of this is Frontier’s employees who had stock and planned for retirement within the next decade have lost everything. I bet the CEO and directors are all still fine and getting their bonuses. Daniel J McCarthy did not go down with Frontier; Frontier went down with Daniel J McCarthy.
Here's what I wound up doing. I installed an antenna for my local channels. Bought a Roku device and subscribe to a streaming service for my cable channels. I only have internet and use my cell phone instead of a home phone.

 – About 7 months ago.

Thought I'd try their Chat function for tech support, it can't be any worse than the phone support, right? At least I don't have to try and decipher the non-English speaking accent of the...

Thought I'd try their Chat function for tech support, it can't be any worse than the phone support, right? At least I don't have to try and decipher the non-English speaking accent of the guy on the other end of the phone.

Started chat ... it said I was No. 11 in the que. OK, I can wait a bit.

30 minutes later, I am STILL No. 11.

45 minutes later, I am down to No. 9

 – About 7 months ago.

Let's not forget Frontier upper management, Ken Arndt! He ranks right up there with Mr. McCarthy in responsibility for providing us this "fabulous" service. Check out this link on the...

Let's not forget Frontier upper management, Ken Arndt! He ranks right up there with Mr. McCarthy in responsibility for providing us this "fabulous" service. Check out this link on the CEO's pay.
https://finance.yahoo.com/news/investors-react-frontier-communications-corporations-113534825.html

 – About 8 months ago.

Line down for over a year, on the ground spliced on both ends. Cars run over this line everyday. Frontier said it was not interfering with our service so they have not bothered to fix it. On the 6th...

Line down for over a year, on the ground spliced on both ends. Cars run over this line everyday. Frontier said it was not interfering with our service so they have not bothered to fix it. On the 6th our internet went out, they can't seem to find the problem. They told me it would be fixed by the end of August. SO FED UP

 – About 8 months ago.

I was a customer for 4 whole months before cancelling. They f%@ked up my install, gate me the wrong channels package from day one, their tech actually stole my personal wifi router. They over billed...

I was a customer for 4 whole months before cancelling. They f%@ked up my install, gate me the wrong channels package from day one, their tech actually stole my personal wifi router. They over billed me every month of the 4 months I was a customer, then on the phone told me they would correct the billing, but never did. In fact, after eight times of one hour plus "customer service" calls promising to correct the billing issues, they sent me to collections.

I disputed the collections and won with alll 3 credit agencies, but seriously f%@k Frontier.

 – About 8 months ago.

Wish I had the option to bail as well. Unfortunately, they are the only provider. Seems like most here have service related woes. They refuse to INSTALL service for us - in their own coverage area. I...

Wish I had the option to bail as well. Unfortunately, they are the only provider. Seems like most here have service related woes. They refuse to INSTALL service for us - in their own coverage area. I guess I should be careful for what I wish for...

 – About 8 months ago.

They canceled a favorite channel. Frontier definitely sucks. Really don't think the office of the president of Frontier will call me back. Thinking of bailing on this company...

They canceled a favorite channel. Frontier definitely sucks. Really don't think the office of the president of Frontier will call me back. Thinking of bailing on this company

 – About 8 months ago.

Love. , Dan Mc....

Love. , Dan Mc.

 – About 8 months ago.

SHUT UP AND GIVE US YOUR MONEY NOW!!@...

SHUT UP AND GIVE US YOUR MONEY NOW!!@

 – About 8 months ago.

State investigation triggered as Frontier network outages get worse in NY
copy/paste: ...

State investigation triggered as Frontier network outages get worse in NY
copy/paste: https://arstechnica.com/tech-policy/2019/08/frontier-network-outages-get-worse-in-ny-triggering-state-investigation/

 – About 8 months ago.

We all need to get together and sue frontier! ...

We all need to get together and sue frontier!

 – About 8 months ago.

In the year I had Frontier I memorized all of their customer service holding tunes.

It started with the installation, for which they told me the soonest time they could send someone out...

In the year I had Frontier I memorized all of their customer service holding tunes.

It started with the installation, for which they told me the soonest time they could send someone out three weeks from the day. They also charged me an $80 "deposit" on their installation, a fee which they never warned me about at all and which I had to call several times just to get an explanation for. That's pretty bad service, but anything to avoid Comcast, right? Nothing could possibly be worse than Comcast. Plus they told me it would be refunded automatically at the end of one year at least.

Anyway, three weeks later their installer shows up... at my neighbor's apartment. I call support and ask to have someone sent back out to my apartment immediately, and they tell me the soonest they can send someone out is nearly a week later on Wednesday.

Well that's pretty bad service, but it still can't be worse than Comcast, right? So I wait nearly a week for their "soonest available" install, and they send someone a day early instead. And to my neighbors again.

By some miracle that I don't fully remember, we eventually do get service set up. End of story, right? Well I mean the upstream bandwidth is 1/10th what they advertised for my area and they're still throttling me to boot, but at least I have Internet right? And to be fair they did give me 2 and a half months of free service as compensation, although that's really nothing compared to what I lost (I get my education online, and a lost month of education is worth a lot more than a couple months of Internet fees).

Except it's not even cheaper because they're charging me an extra $5 a month. You see, even though I bought my own router and modem they were quite insistent that I had to rent theirs, there was no other option. But don't worry, the sales rep assured me, the rental will be free for the contract period (a 2 year contract) and you don't even have to use it. Okay, fair enough, I'll have a brick sitting in my apartment for 2 years but at least I won't have to pay for it--until they immediately turn around and start charging me for it.

I call customer service, they tell me that I won't be charged for the router anymore and that I've been given a credit to my account to compensate for the amount that I was charged. The charge happens again the very next month. I call again, they tell me it's removed again, give me another credit. The extra $5 charge pops up yet again. Around a year later I would decide to fight it one last time, only to be told adamantly this time around that they never offered free router rentals in the first place and the $5 charges were 100% owed--in direct contradiction to what every representative previously had told me. At best that's gross incompetence, at worst it's lying and scams.

After about a year of Frontier I finally move out on my own. I transfer my Frontier account to my sister whom is staying behind in our formerly shared apartment and rest easy. After all, no more lower-than-advertised speeds, no more throttling on top of it, no more long waiting times for my weekly check-ins with customer disservice, and no more Frontier, right? Well it's been about 1 year and 4 months since I started service with Frontier at this point, and would you happen to recall that $80 deposit that was to be automatically refunded after 1 year? Never saw a dime--time for another check-in with my (least) favorite company.

f%@k Frontier.

 – About 8 months ago.

Awful! we have no cell signal so depend on land line. Frontier is no longer even pretending to give any service. Our line has been on the ground since last November, working only sporadically, but...

Awful! we have no cell signal so depend on land line. Frontier is no longer even pretending to give any service. Our line has been on the ground since last November, working only sporadically, but Frontier cannot come up with a bucket truck to fix. We have had not phone or internet for a week, the third time since May. The enraging thing is, they keep saying they will fix on suchandsuch a date, but never show up. Obviously we are not profitable, and they want us to go away. Next: complaint to atty gen't office.

 – About 8 months ago.

Have been trying to cancel service for 6 months and they keep billing me. At a total loss as to what to do......

Have been trying to cancel service for 6 months and they keep billing me. At a total loss as to what to do...

 – About 8 months ago.

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install...

Improve DSL Connection. Watch this Video, did some of things mention & it did help. How to Improve your DSL Line Quality?
https://www.youtube.com/watch?v=Oixz9na0mnk

Also install FREE CCleaner on your computer & does help internet connection
https://www.ccleaner.com/ccleaner/download

 – About 8 months ago.

FRONTIER FiOS Fiber Internet + $100 Visa PrePaid Card Online Offer
$39.99 for 500 / 500 Mbps (Most Popular)
$199.99 for 1G / 1G Mbps
$29.99 for 50 / 50 Mbps

Call...

FRONTIER FiOS Fiber Internet + $100 Visa PrePaid Card Online Offer
$39.99 for 500 / 500 Mbps (Most Popular)
$199.99 for 1G / 1G Mbps
$29.99 for 50 / 50 Mbps

Call 1-800-921-8101 or Order at www.Frontier.com

 – About 8 months ago.

I knew this would happen. After a one-month plus internet outage, we received a bill for the full month's service. A call to customer service said they could credit me with a week ... more time on...

I knew this would happen. After a one-month plus internet outage, we received a bill for the full month's service. A call to customer service said they could credit me with a week ... more time on hold while the rep said he'd "see what I can do for you." After another 30 minutes on hold I was told we have to pay the incorrect bill in full, and will get credit for a month's service on the next bill.

I'm not holding my breath that they will get it right.

 – About 8 months ago.

Internet in my area has been slow since October of last year, I am getting .09 mbps download speed and I pay for 6. Everytime I call tech support they send someone out to "fix" the problem,...

Internet in my area has been slow since October of last year, I am getting .09 mbps download speed and I pay for 6. Everytime I call tech support they send someone out to "fix" the problem, but when the tech gets here he says "the problem is above me and will require a whole crew to fix it". This has been the loop for 10 months now, and in situations like mine you don't qualify for a credit to your account for some reason, so I am paying 100% of my bill for like 5% of the service I pay for. I have literally no other option for internet of I would cancel them, and I think they know they are the only option around here so they don't care that they suck!!!!!!!!!!!

 – About 8 months ago.

Our internet and phone went out on Tuesday. When we called them they said the earliest they could get someone out was SATURDAY. This is ridiculous. So for 4 days we have no internet and no phone and...

Our internet and phone went out on Tuesday. When we called them they said the earliest they could get someone out was SATURDAY. This is ridiculous. So for 4 days we have no internet and no phone and no cell phone because ATT needs internet. Can Spectrum be ANY worse than how shitty Frontier is?

 – About 8 months ago.

After over an hour on the phone with low-tech support I was sent a new modem, despite my request for a technician to come out and address the problem....
Four days later I received my new modem...

After over an hour on the phone with low-tech support I was sent a new modem, despite my request for a technician to come out and address the problem....
Four days later I received my new modem and still had no internet service as there was a problem with my line. (Something a technician would have been able to diagnose if sent out.)
I then spent another 57 minutes with low-tech support when I was informed that there was a “freeze” in my area and I would have to wait 2 weeks for a technician to fix my internet.
32 minutes with customer service to find that they just do not have a sufficient number of employees to staff their pitiful network. So I’m stuck with this customer mis-service.

 – About 8 months ago.

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per...

I was lied to from day 1. they told me that unlimited long distance was included in my "Triple Play" package which it says so on the bill. They are now trying to charge me 42 cents per minute for unlimited long distance, over $120 for one month for this included service. I have been a customer for almost 4 months and I have never had a correct bill once. I am scheduled to switch to another provider in a week or so.

STAY AWAY FROM FRONTIER they do not care about their customers and it shows.

 – About 8 months ago.

2 phone lines (pots lines) out on August 6. They scheduled a tech to come and fix it the next day. Waited all day, nobody shows up so I call them and they said the tech will be there within the hour....

2 phone lines (pots lines) out on August 6. They scheduled a tech to come and fix it the next day. Waited all day, nobody shows up so I call them and they said the tech will be there within the hour. No show and I get a text message informing me that they have rescheduled the service call for AUGUST 15TH! I called and they said sorry, but we can schedule however we want to. I had no recourse. Too bad as it is their loss as I will be shutting off their services next week.

 – About 8 months ago.

You list my comment as Washington as the source---I am in Oregon !...

You list my comment as Washington as the source---I am in Oregon !

 – About 8 months ago.

I have been trying to contact a service,support person to repair the buzzing/static on my phone but every number these idiots offer is a dead end--nobody there !! They offer a lot of "HELP"...

I have been trying to contact a service,support person to repair the buzzing/static on my phone but every number these idiots offer is a dead end--nobody there !! They offer a lot of "HELP" numbers but all "DEAD" !!

 – About 8 months ago.

SUIT UP! IT WON'T BE LONG NOW...
Frontier In Free Fall —
ISP Frontier is failing so badly it won’t take questions from investors
Frontier records $5.45 billion impairment,...

SUIT UP! IT WON'T BE LONG NOW...
Frontier In Free Fall —
ISP Frontier is failing so badly it won’t take questions from investors
Frontier records $5.45 billion impairment, warns of continued revenue drops.
- 8/7/2019, 4:44 PM



 – About 8 months ago.

I disconnected my service in May because I was moving abroad. When I disconnected it, no one explained that because of their billing cycle, I would still owe Frontier for an entire month of internet...

I disconnected my service in May because I was moving abroad. When I disconnected it, no one explained that because of their billing cycle, I would still owe Frontier for an entire month of internet service for a house that I wasn't living in anymore. I am now receiving collection calls for money I do not believe I owe. No one explained their billing cycle when I called to disconnect the service. When I called after receiving a new bill in July, one customer service said it would be cleared and it was supposedly noted in my file, but apparently that was a lie...I'm still getting collection calls. I called again today and the customer service rep said nothing was noted on my file and said I still owe them for a month of service I didn't request. Terrible customer service and business practices. If you have the option to use someone else, do it. It's not worth fighting with Frontier for shitty service.

 – About 8 months ago.

Hi Danny [Mccarthy], the wife and I would love to have you over for dinner. We'll order online and pick up. Oh wait, we can't. We have NO F%@KING INTERNET! ...

Hi Danny [Mccarthy], the wife and I would love to have you over for dinner. We'll order online and pick up. Oh wait, we can't. We have NO F%@KING INTERNET!

 – About 8 months ago.

I have a question Daniel McCarthy: What should I tell my children when we have to get in the car and drive to a friend's house or destination with public wi-fi so they can do their homework? I...

I have a question Daniel McCarthy: What should I tell my children when we have to get in the car and drive to a friend's house or destination with public wi-fi so they can do their homework? I need some reasonable advice please. YOU SUCK!

 – About 8 months ago.

NO INTERNET IN NARROWSBURG NY
Daniel J. McCarthy, you should see the jaws drop when I OFTEN spread the word that I cannot get internet from Frontier Communications in 2019.

NO INTERNET IN NARROWSBURG NY
Daniel J. McCarthy, you should see the jaws drop when I OFTEN spread the word that I cannot get internet from Frontier Communications in 2019.
https://finance.yahoo.com/news/awaits-frontier-communications-ftr-q2-132601788.html

 – About 8 months ago.

NO INTERNET AVAILABLE IN NARROWSBURG, NY
Mr. Mccarthy, are you fraternizing with the competition. It would be the only logical explanation for nose-diving a company to a stock worth of .94 in...

NO INTERNET AVAILABLE IN NARROWSBURG, NY
Mr. Mccarthy, are you fraternizing with the competition. It would be the only logical explanation for nose-diving a company to a stock worth of .94 in less than 5 years.
https://www.barrons.com/articles/frontier-communications-stock-tumbles-earnings-forecast-51565126497

 – About 8 months ago.

This should look great on your resume Daniel James Mccarthy
From $109 in 2015 to .94 cents today... Beee-uuu-tiful
NASDAQ: FTR 0.94 USD Aug 7, 11:07 AM EDT · Disclaimer...

This should look great on your resume Daniel James Mccarthy
From $109 in 2015 to .94 cents today... Beee-uuu-tiful
NASDAQ: FTR 0.94 USD Aug 7, 11:07 AM EDT · Disclaimer

 – About 8 months ago.

Still NO Internet Available in NARROWSBURG, NY
Purchased a new home and now I find out that can't get internet service.
Rep tells me: "you are in CAPPED area".
Thanks,...

Still NO Internet Available in NARROWSBURG, NY
Purchased a new home and now I find out that can't get internet service.
Rep tells me: "you are in CAPPED area".
Thanks, why did you tell me it was available when I checked before purchasing?????????????????????????????????????????????
Infuriating!

 – About 8 months ago.

f%@king shit ass mother f%@ker bitch ass mother f%@king ISP bitch ass mccarthy big bitch ass greedy little ass motherf%@king bitch...

f%@king shit ass mother f%@ker bitch ass mother f%@king ISP bitch ass mccarthy big bitch ass greedy little ass motherf%@king bitch

 – About 8 months ago.

I cancelled my Frontier service a month ago after months of intermittent DSL and a 5 month run-around try to get a $131 vacation credit. I attempted to cancel just the DSL internet in May, but was...

I cancelled my Frontier service a month ago after months of intermittent DSL and a 5 month run-around try to get a $131 vacation credit. I attempted to cancel just the DSL internet in May, but was told that I couldn't, i.e. if I wanted to keep home phone I was "held hostage" to their crummy internet. I found a better internet deal (Verizon MiFI 4G hotspot) that is 20X faster; can live with the 15GB/mo. threshold for throttling the speed back).

Just got an incorrectly calculated final bill that charged me an extra $9.99 for cancelling internet in the middle of a billing cycle and didn't give me a pro-rated internet credit. Called them for the 6th time this year and got a pleasant young gal who couldn't see anything, do anything or explain anything. My only option was to wait on-hold for 45 minutes to talk to another supervisor. Gave up and filed complaint with Indiana URC.

It appears the Frontier strategy matches the USSR's: What's mine is mine and what's yours is negotiable. Any money sent their way is lost forever and you'll spend an hour/month of your time just keeping them out of your pocket with hidden charges and incorrect billing practices.

 – About 8 months ago.

It's 109F outside. A dog takes a shit on the asphalt. The shit quickly liquefies and boils. This is Frontier internet......

It's 109F outside. A dog takes a shit on the asphalt. The shit quickly liquefies and boils. This is Frontier internet...

 – About 8 months ago.

Why isn’t there an investigation or something into Frontier and there business practices? I’m in the NW USA and they suck here too. Unfortunately in our rural areas we literally have no other...

Why isn’t there an investigation or something into Frontier and there business practices? I’m in the NW USA and they suck here too. Unfortunately in our rural areas we literally have no other viable option.

 – About 8 months ago.

out again... service just continues to go down hill every since Frontier purchased Fios...

out again... service just continues to go down hill every since Frontier purchased Fios

 – About 8 months ago.

I was scheduled to have frontier come and install internet because it’s the only one in our area. I waited 10 days to get an installation. Two days before the sent a text confirming. Then again the...

I was scheduled to have frontier come and install internet because it’s the only one in our area. I waited 10 days to get an installation. Two days before the sent a text confirming. Then again the day before. Then at 8:00 that same day they confirmed they would be there between 1-5. At 5:05 they texted and said they need to reschedule. They rescheduled for 13 days later! This is outrageous!

 – About 8 months ago.

Frontier is our only internet options years of outages poor service and slow speeds. Frontier is truly a scum bag corporation, they do not care and charge premium for substandard service. I will fill...

Frontier is our only internet options years of outages poor service and slow speeds. Frontier is truly a scum bag corporation, they do not care and charge premium for substandard service. I will fill out a complaint with Pennsylvania Utilities Commission and suggest others do to. If this website offers Frontier sucks signs for sale I would place one in my place one in my yard. Thanks for the vent and up yours Frontier.