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Frontier® Communications Sucks!

@frontier_sucks
Frustrated with Frontier® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join over 1,512 people in a public venting!
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Founded
1935
Address
3 High Ridge Park, Stamford CT 06905
President and CEO
Daniel J. McCarthy
Total Compensation (2015)
$6.2m (SEC DEF 14A Filing)

 – About 5 hours ago.

That was really classic! Good one!...

That was really classic! Good one!

 – About 7 hours ago.

Frontier is horrible. Read gooddayillinois.com which states how I feel about Frontier...

Frontier is horrible. Read gooddayillinois.com which states how I feel about Frontier

 – About 10 hours ago.

Was a Verizon customer who relocated out of Verizon territory and had to cancel service just as Frontier was taking over. Paid all that I owed and returned all equipment. Frontier has been billing...

Was a Verizon customer who relocated out of Verizon territory and had to cancel service just as Frontier was taking over. Paid all that I owed and returned all equipment. Frontier has been billing me ever since with accumulating bills. HOURS SPENT trying to resolve with them. Was once told they fixed everything and owed NOTHING (TRUE!!!). Then the next month another bill was rec'd. MORE HOURS SPENT CALLING and insisting on speaking to management. Spoke to "Ted" in Management who refused to give me his last name or a call back number. Stated that I owed them $25.00 per contract set up with Verizon (NOT!!!!) and the only way to extract from the harassment of increasing monthly bills, I had to pay the $25.00!!! Terrorism!!! I agreed to pay as long as I could record him stating that I no longer owed them following paying the $25 and he agreed and stated the next bill would be a $25 invoice. Not - the bills are increasing by $200 every month. No change at all after talking to more people than I can count, including "Ted" in "management". My stress level is off the charts and I want to sue them. I fear they will send me to collections wrecking my perfect credit because I absolutely refuse to pay these invoices. Is there ANY WAY to get free of this???!!!! THEY SUCK!!!!!!

 – About 12 hours ago.

Switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

Website exede.com to order...

Switch to exede internet a lot better than frontier we where getting 2mb/s service thru frontier exede internet is 12mb/s

Website exede.com to order

 – About 1 Day ago.

Two months ago I called to cancel my service, due to high pricing for just internet service. Of course they offered to reduce my monthly bill to keep my business. They quoted me a price and then...

Two months ago I called to cancel my service, due to high pricing for just internet service. Of course they offered to reduce my monthly bill to keep my business. They quoted me a price and then continue to charge me the full price. Every time we complained about the over charge, the customer service employees apparently do not know how to use the computer to enter the new price. On one of the calls the customer service representative finally admitted that he was unable to approve the discount and it would have to be sent to a supervisor. It appears the supervisor was unable to do anything about it and continue to be overcharged. Today I try to get a hold of a supervisor and was put on hold. After 30 minutes of being on ignore it was clear they didn't want to talk to me.

 – About 1 Day ago.

Frontier still sucks! I dealt with two assholes today, One who sounded like he doesn't wear shoes and a female who doesn't realize that the folks she's talking have the ability to walk...

Frontier still sucks! I dealt with two assholes today, One who sounded like he doesn't wear shoes and a female who doesn't realize that the folks she's talking have the ability to walk away. I refuse to be married to Frontier for two years. I'm waiting to see who has the best deal on wifi for television channels and phone. i do not wish to have to be signed up another two years.

they still suck and they are mean ignorant assholes to boot! fuck you frontier...you'll be gone soon!

 – About 1 Day ago.

I was fine with Verizon Fios. Then enters Frontier. I don't even know where to start. I'd rather deal with the dmv. How is this company even in business? ...

I was fine with Verizon Fios. Then enters Frontier. I don't even know where to start. I'd rather deal with the dmv. How is this company even in business?

 – About 2 days ago.

for the love of everything right, I don't understand this Shit at all. frontier business is bogus. The overcharged accounts, etf demands are sickening especially since I had a contract with...

for the love of everything right, I don't understand this Shit at all. frontier business is bogus. The overcharged accounts, etf demands are sickening especially since I had a contract with Verizon so I don't understand how this company is able to hold me lake to the Verizon contract. They want me to pay 1700 for my phone to stay connected, or they are going to cancel my service. which is more absurd because these assholes are the only providers available in my business location. And e have had the same phone number for almost 25 years, this number cannot be ported over to voip, and even if it was able to the only internet line its frontier. WTF

 – About 2 days ago.

Interesting day. over 40+ million shares, and trying to claw it's way back.Someone or a few are trying price support in my opinion.

. High 4.37
Low 4.11
Volume 44.0M

Interesting day. over 40+ million shares, and trying to claw it's way back.Someone or a few are trying price support in my opinion.

. High 4.37
Low 4.11
Volume 44.0M
10 Day Avg. Vol 29.2M
52 wk High 5.85
52 wk Low 3.81
YTD % Change -7.28
1 Yr % Change -9.79
EPS -0.48
Market Cap 5.1B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 6.8B
Beta .67
Dividend 0.42
Yield 9.70%

And to our friends in the north ,CA, why not try Rodgers? Don't you have the US version of the FCC and some sort of Net Neutrality?
Shutting down your VOIP is basically a major violation of law. Screw Frontier to a wall.make tier lives a living hell. Sending out Life insurance and Life Alert solicitations in their bills is a bit much!

3rd quarter blood bath is right around the corner. Client base is shrinking. UPS is making a fortune off of the soon to be dead carcass called Frontier/ Citizens Communications. Do your research, start digging like so many other are. You will find the ammunition you need to shut them down. It just takes time. WE all can wait the out and the other Cable companies are right now building out and cleaning up the mess..

 – About 2 days ago.

I concur with all which is written on this site: FRONTIER SUCKS!! To think an enterprise business could be this messed up that somebody sets up a site called "Frontier-sucks.com" is amazing. ...

I concur with all which is written on this site: FRONTIER SUCKS!! To think an enterprise business could be this messed up that somebody sets up a site called "Frontier-sucks.com" is amazing. Dealing with Frontier is like being "Punked" by Ashton Kutcher or like becoming a "Target" on a episode of Impractical Jokers. Seriously, I'm not sure where to begin with these people. They just transferred me around to four separate departments, then left me on the phone for 40 minutes, only to disconnect me. Okay, back to figuring out how to get away from Frontier and to a new provider!

 – About 2 days ago.

I had no idea I wasn't alone. Thank god. Frontier is the absolute worst. I hate them and their so-called "service." ...

I had no idea I wasn't alone. Thank god. Frontier is the absolute worst. I hate them and their so-called "service."

 – About 3 days ago.

This company sucks and to think that I actually worked for them. They transfer people to different Dept's and trust me stay with your cable company whoever it is. You don't want frontier...

This company sucks and to think that I actually worked for them. They transfer people to different Dept's and trust me stay with your cable company whoever it is. You don't want frontier service they are not worth changing to. Lauren Jaeger some skinny wanna be manager is very fake.she will smile in your face and fire you 3wks later. Not a good company anyone would want to work for and they have their picks. I would rate them no stars they suck and FAKE.DON'T TRUST A WORD THEY SAY.

 – About 3 days ago.

Froniter f---in sucks!!! Recently started blocking ports that allows my VOIP phone to connect securely. Apparently theyre doing this so some applications like Netflix wont opperate through their...

Froniter f---in sucks!!! Recently started blocking ports that allows my VOIP phone to connect securely. Apparently theyre doing this so some applications like Netflix wont opperate through their hardware- thus pushing you to use their on demand feature. Upon asking said assholes for tech support to forward the port for my shoretel voip phone to work(and allowing me to make money at home), i was told thats a premium service and i must pay for it. All way fine until froniter bought verizons fl ca and tx residential business. okay so after telling me i must pay for the premium tech service i was not given their contact information or transferred to them; just left hanging with "sorry". I screenshotted the whole convo with the online tech so funny

 – About 3 days ago.

As of the current time, 19:29 on 09 / 21 / 16, they are 0.34 cents from making another 52 week low. TThat being 3.81 per share. The options strike prices are gooing for blood and are fast and growing....

As of the current time, 19:29 on 09 / 21 / 16, they are 0.34 cents from making another 52 week low. TThat being 3.81 per share. The options strike prices are gooing for blood and are fast and growing. Frontier sending out Life insurance "requests" and Life Alerts" requests is just another sign of desperation out of CT. Frontier is doomed. Copper is dead, long live Fiber! Too bad Frontier needs to pay a fat 10.10% dividend and hope that they can hold on. With an annual loss of -.o.48 cents per share, the writing is on the wall. The same way that they destroyed in my opinion of C&W and let Citizens Communications / now keeping the name of Frontier, their days are numbered before this whole thing collapses and is taken over by a responsible Telecom giant. The thoughts are someone with a responsible telecom tech presence is that they will be taken out very soon. My personal opinion is that they are already looking for a way out of this. 10+ billion down the drain and sending out Life insurance and Life Alert notices in the billing structure is a bit much. We have the evidence. This can not be denied.
The numbers do not lie. The Third quarter in the states that they took over, CA, TX and FL are evident of the complaint files and then some.more UPS traffic states spell's doom.

High 4.29
Low 4.07
Volume 45.2M
10 Day Avg. Vol 27.2M
52 wk High 5.85
52 wk Low 3.81
YTD % Change -11.56
1 Yr % Change -16.40
EPS -0.48
Market Cap 4.8B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 6.8B
Beta .66
Dividend 0.42
Yield 10.17%


 – About 3 days ago.

Wel Frontier took a big hit today, making CNBC's top losers of the day. . Yes, another 1.9% spells doom fo this company. Also, it has been rumored that Version is going to buy it all back for...

Wel Frontier took a big hit today, making CNBC's top losers of the day. . Yes, another 1.9% spells doom fo this company. Also, it has been rumored that Version is going to buy it all back for pennies on the dollar. You and I both now that they are reading this. Good! Maybe they will straighten out their act before the fat lady sings!

 – About 3 days ago.

While I will not curse and/or swear, I to must complain about Frontier's internet service. It is pathetic, and the speeds we get are even worse. No one may believe this, but when they installed...

While I will not curse and/or swear, I to must complain about Frontier's internet service. It is pathetic, and the speeds we get are even worse. No one may believe this, but when they installed our service they laid a simple copper wire across our grass from the telephone pole to where our phone services enter the building. Yes! It was exposed lying on top of the GRASS! We lost internet service every time something bumped the wire!

Needless to say, I can't wait for google fiber which is being laid all around the church! We are switching as soon as they turn it on! Goodbye forever Frontier!

Pastor Henderson

 – About 3 days ago.

Options today are fast and furious. The bet is going down lower. Figure the 3rd quarter losses to expand across the country and then factor in the return of equipment by UPS and mentioned before, and...

Options today are fast and furious. The bet is going down lower. Figure the 3rd quarter losses to expand across the country and then factor in the return of equipment by UPS and mentioned before, and you got a major fiscal disaster on your hands.
The chart so far at 15:34 09 / 21 / 16. And these are the options trading.
4.12
Last 0.09-2.26%
Today’s Change 4.21
Today’s Open 4.29
Day High 4.07
Day Low 37,493,357
Volume

Today's numbers are staggering. CT must be in panic mode. This is only going to get worse. And it is only 15:56, the day still have the after hours to get out as well.

High 4.29
Low 4.07
Volume 37.7M
10 Day Avg. Vol 25.4M
52 wk High 5.85
52 wk Low 3.81
YTD % Change -11.99
1 Yr % Change -16.80
EPS -0.48
Market Cap 4.8B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 6.8B
Beta .66
Dividend 0.42
Yield 10.22%

 – About 4 days ago.

Immense RAGE for frontier all the time. Thought I would share, my chat with a "customer service" agent:

[katie] Why is this not an option on the web site?
[katie] Like it...

Immense RAGE for frontier all the time. Thought I would share, my chat with a "customer service" agent:

[katie] Why is this not an option on the web site?
[katie] Like it used to be for verizon?
[James] I do apologize it just aint with us


"aint"??? WTF. I HATE YOU FRONTIER.

 – About 4 days ago.

I can't even put into words the hatred I have for Frontier. I would gladly spend money to help shut these crooks down....

I can't even put into words the hatred I have for Frontier. I would gladly spend money to help shut these crooks down.

 – About 4 days ago.

Do what I do, Date and time in a log book, get a cheap telephone recorder from Amazon or eBay that holds and SD card with at least 32 or more GB's and just record, record, record and that connects...

Do what I do, Date and time in a log book, get a cheap telephone recorder from Amazon or eBay that holds and SD card with at least 32 or more GB's and just record, record, record and that connects to your land line.AND EVERY SINGLE TIME YOU HAVE TO CALL THEM, Log it in a log book, write down the date and time of each and every call, and during the "hold" times" record how long you have been on hold and continue to log each and every on hold period and all the other information to just make them sit up and notice that you will not take it from them at all. Remember, how long you are on hold, everything including the "kitchen sink". RECORD, RECORD, RECORD! They do it, you should too! Call the State AG's office and file,Call the FCC and file a complaint, call the Consumer Affairs and file it. Just do it. One way or the other,these clowns will learn that there is power in the people and that they can not and will not just walk all over you because they think that they are going to.

 – About 4 days ago.

Our business line was cut for no reason until our customers email us and complaint that no one answers the calls. And the business internet line has some times completely dropped or intermittently...

Our business line was cut for no reason until our customers email us and complaint that no one answers the calls. And the business internet line has some times completely dropped or intermittently "depending on the data traffic load" and yet we are paying full price for business account. The lines were just working before Frontier comes in (bought from Verizon about three month ago). Their customer service can only generate "tickets" and delays of repair to fix our issues. We are running a business and waited so long in the past two months. We believe that we've lost lots of customers due to this "lack of communication" caused from the Frontier none-responsive mishaps. When will this end? A class action!?

 – About 4 days ago.

My letter to Frontier this afternoon...9-20-16.

Good afternoon,

I am writing to let you know how disappointed I am with your service and customer service for trying to have...

My letter to Frontier this afternoon...9-20-16.

Good afternoon,

I am writing to let you know how disappointed I am with your service and customer service for trying to have your services installed into my new house that we moved into over the weekend.

After all that was done during the transition from Verizon to Frontier I decided to give you guys a chance...because I was a Verizon Customer until August of 2015 and switched to Bright House due to my complex only offering BH. Now that I am moving into a house I wanted to have FIOS back.

First let me start off by giving you a time line of my issue(s)...

September 8, 2016: I signed my lease on my new house.

September 9, 2016: called Frontier to set up service install. Talked to a gentleman named Will and he was very helpful on getting the most out of me for what I needed for my family needs. We set up installation for September 19th. He said a deposit will need to be made but that could be made at time of installation.

Knowing I was scheduled to be moved on the 19th, I called 10 days in advance as to not have anything fall thru the cracks and give Frontier ample time to have it scheduled.

Now.. moving day, September 19th. Took the day off from work knowing Frontier and the movers would be at the house... called Frontier at 9:15am to find out what time Frontier was to be out to install.

After being on hold for 55 minutes, I talked to a gentleman named Ray this time. Ray informed me that I owed a 167.00 deposit and I told him what Will had told me 10 days ago! He said "oh no you need to pay that now in order to get your service installed". and if you pay it now over the phone I will get you schedule for late today... I paid 167.00 over the phone and met movers at old house...

I called back at 4:10 pm to find out a time and was given the run around again. After being on hold for 1 hour and 25 minutes.. A gentleman named George came on and I asked him to speak to a supervisor. I finally was able to speak to a guy named Ben who promised to escalate my order due to Frontiers F**K UP and have it scheduled on 9/20/16. and he would give me a call by 12 noon.

Well at 12:30 this afternoon , during my lunch, I called again and spoke to Simon who looked at my order and said that even though I paid my deposit.. I am now scheduled for a install date of 9/28!!!! THREE WEEKS after I called originally...this is 100% unacceptable !!!!

TO SUMMARIZE MY LETTTER TO YOU... I HAVE NOW CANCELLED MY ORDER WITH FRONTIER.

as UPPER LEVEL MANAGEMENT , you owe it to your company to stop taking peoples money and over promise and under deliver your services.

In EVERY customer service position I have ever dealt with it is normal practice to under promise and over deliver.

Thank you for letting me explain to you what your company is doing to its customers.

sincerely,

a totally UNSATISFIED (would be) customer.

 – About 5 days ago.

For some fucken reason over-night my internet speed drop to 400kbps from 2.8mbps. AOL is better than this piece of shit....

For some fucken reason over-night my internet speed drop to 400kbps from 2.8mbps. AOL is better than this piece of shit.

 – About 5 days ago.

Ive had Frontier for the past 3 years. Always have gotten atleast 3 mbps speeds. Was good enough to game with. Then a few months ago i called to turn just the phone off. But, they turned my internet...

Ive had Frontier for the past 3 years. Always have gotten atleast 3 mbps speeds. Was good enough to game with. Then a few months ago i called to turn just the phone off. But, they turned my internet also. Assholes. When they finally hooked it back up after 2 weeks, i only got 1 mbps speeds. Most of the time i don't even get that. How does my internet speed just drop like that? Internet it too slow even for my phone. Not worth $50 a month.

 – About 5 days ago.

Can we get 100,000 signatures on a petition to the White House and the FCC to investigate and shut these people down once and for all? Verizon sold us out like cheap street whores on the corner and...

Can we get 100,000 signatures on a petition to the White House and the FCC to investigate and shut these people down once and for all? Verizon sold us out like cheap street whores on the corner and never told us that we were about to get telecom AIDS.

 – About 5 days ago.

These are Fridays Stock numbers. They did a hell of a lot of losses. 53 Million shares traded. Wait unill the 3rd quarter results are posted. There will be a bloodbath on this stock very soon from my...

These are Fridays Stock numbers. They did a hell of a lot of losses. 53 Million shares traded. Wait unill the 3rd quarter results are posted. There will be a bloodbath on this stock very soon from my personal perspective. Numbers don't lie. Customer bleed out is fast and furious. UPS stores are reporting 20-30 per day from a number of "stores" in the new territories. CA, TX and FL. Personal knowledge of returning their so-called router was a joke as we walked into a UPS outlet and the first words out of the UPS person was Frontier Return? You bet, don't fall for the Frontier line, Call the FCC, call the State AG's office, call the Consumer hotlines, call everyone and anyone. It is time that this so-called sham of a phone company is shut down. And to even send me Life insurance and Life Alert offers in the monthly bill is a bit much and uncalled for. how insulting. And Life Insurance? What so they get paid. Reminds me of the companies that made you take out a life policy on terms of employment and then collected after you died even though you were long gone from them for many a year.

High 4.33
Low 4.10
Volume 53.9M
10 Day Avg. Vol 24.1M
52 wk High 5.85
52 wk Low 3.81
YTD % Change -8.35
1 Yr % Change -17.37
EPS -0.48
Market Cap 5.0B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 6.8B
Beta .65
Dividend 0.42
Yield 9.81%



4.23 USD
Last | 09/16/2016
-0.05 (-1.17%)
After Hours Change
3,630,713
Volume
Extended Hours
4.28 USD
Close | 09/16/2016
-0.07 (-1.61%)
Change
50,232,897
Volume
3.815.85
52 week range

 – About 5 days ago.

Long Beach, CA

Quit hanging up on me!!!! Damn! If that was the only problem I'd be ok, but it's the fact that they won't help me login online, or change my address, or...

Long Beach, CA

Quit hanging up on me!!!! Damn! If that was the only problem I'd be ok, but it's the fact that they won't help me login online, or change my address, or transfer my call correctly without making me call back 7 times only to be put on hold. Then how about. If you have a choice, choose any company besides Frontier. They literally are the worst with customer service, speed, giving a crap....

 – About 5 days ago.

This is crap. Ever since they took over for Verizon I've been unable to access my online account. And they refuse to assist me in password/username reset. I'm just trying to pay my damn bill!...

This is crap. Ever since they took over for Verizon I've been unable to access my online account. And they refuse to assist me in password/username reset. I'm just trying to pay my damn bill! Instead, they allegedly send notifications in the mail, only problem it's the wrong address on file, and refuse to accept new address until I can provide login credentials. Today, I was forced to pay a "reconnect fee" because the disconnected my service. Well it took me a total of about an hour twenty of waiting on hold and 7 calls. Right now, I am on hold yet again, with no music or anything simply because I want to ask why the reconnect is taking so long... I am so sick of this horrible horrible company

 – About 5 days ago.

These are un-edited comment from a number of job sites that are legitimate as to content. We are not stating the 'facts" but reporting after extensive research of Frontier Communications.

These are un-edited comment from a number of job sites that are legitimate as to content. We are not stating the 'facts" but reporting after extensive research of Frontier Communications.

To Begin:

This was one of the worst call center jobs I've ever worked. I was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. None of them knew the first thing about troubleshooting or resolving customer issues. The only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. At no point during my tenure at Frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. I was just another number who did not matter because I was not willing to make unethical sales.


I worked here for over a year, I was moved to new departments and jobs a couple of times with no pay raises. I was promised promotions and told that they cared and promoted from within but the reality was much different, I only saw 1 promotion from within and they were fired soon after to get the old person back. There is lots of turnover so you won't work for the same people for very long, due to the company firing people if you don't get enough surveys and people quitting due to bad environment.


A typical day is taking 60-100 call per day, dealing with frustrated customers and explaining why their service has been turned off when they haven't paid their bill in 4 months. When hired you are constantly reminded that you are "low man on the totem pole" by getting the worst shift possible and never being able to get time off in the summer and/or around the holidays. The pay is pretty low for what they expect of you, not to mention you risk the chance of being shot or stabbed walking from the building to your car..


Frontier is a good Company, however working for Capital one was very very disappointing. Did not agree with how credit card regulations are enforced, and did not want to take calls from folks who were angry and wanted to argue all day. Culture was fun when breaks were allowed. Friendly co workers. Management was ALWAYS CHANGING, did not breed continuity.


Received rusty/dusty laptop off junk pile first day of work and sent to Training with defective computer. Everyday life completely opposite to picture portrayed at interview. Job site located in drug-infested location with U.S. Armory appearance of 1940s. There are so many different processes as a result of various corporate acquisitions, no collaboration of systems under one procedure. There is no employee handbook. First two hours of the day spent booting up my computer with involvement of IT.

I learned to "not judge a book by it's cover", to conduct my own due diligence research. Has I done so, I would have discovered this company received deplorable reviews from former employees and is ranked likewise among companies to work for in America.

Management relied on the knowledge of the tenured employees (2) to figure out how to solve problems that arose from accounts handled by former employees. A paperless environment not in the works. Cubes are littered with file folders.

My co-workers were the best, holding out for pending retirement, knew how to solve problems or directed me to proper party to get answers.

My hardest part of the day is getting orders to Closed/Won.

The most enjoyable part of the job was servicing customers providing better solutions with competitive pricing.


Sales and service frontier products to customers. The job requires you to answer customer calls from an office desk and help them manage their Frontier products while trying to sell more and bundle more products to customer accounts for the commission and sales based part of the job.


After being separated for the dumbest of reason they basically played the shell game with my last check. This company doesn't care, no calls back and even worst is the number of complaints people have filed, there's even a Facebook page for it. If you need to work fine but don't set on a career here your better off somewhere else.


Do not expect to have any sense of job security here. I was never granted access to the database and was expected to perform without any training or computer access.


This is my first call center so perhaps this is typical of a call center but here goes: the company has many advances for pay and opportunity to earn bonuses. Probably the best advances for pay at any job I have dealt with. You get 4 weeks a year PTO starting out and full benefits after 90 days. Pay and benefits are 5 star. If you take intuit calls you will learn lots of great information to put on your resume and its rewarding to help people on the phone. There is also lots of competitions and incentives to make you want to hit goals which is also rewarding

What I do not agree with is the high school environment. It seems that if you want to get promoted you have to really try to be "popular amongst your peers" and act very "fake friendly" and artificial. Policies are constantly changing and it gets redundant taking the same angry phonecalls. Stats are very hard to meet and do not go by normal numbers and what would be normal math. If you do not excel in customer service to meet stats you could be unemploymed very quickly. You are also very micromanaged. You have to earn your seniority to not work a horrible schedule. It took me about 9 or 10 months to work a schedule I like.


company cheats customers on their billing statement and products and services are unreliable. drives workers to the edge on overtime. mandatory overtime shifts which are unfit for any normal person lifestyle. health, family church, all goes away.


The most dishonest company I've ever experienced working for in my life time.

Management forces the Internet Help Desk staff to make sales, then anonimously, the sales disappear! Never to be seen again. Yet managment can't seem to figure out where the sales disappeared to , however staff is still forced continue to sell otherwise they are threaten to lose your job.

Management is so far removed from reality. The product fails to produce consistency. The customers are irrate about the lies that are being sold to them.

This company in desperate need of a union, yet they gather their entire staff together to warn them of the many harms of forming a union. It's a lose lose situtation. It's a spiraling downfall, soon to crash and burn.

Don't waiste money on their stock.

Beware! You will be sorry!!!


I took this job for the tech support aspect, which that is what you get, but if you don't sell on every call then this place is not for you. Our job is tech support, not salesman, and salesman is what they want. Now don't get me wrong, the incentives to sell are great, and the services that they offer are good, but I'm not a salesperson, I got this job for tech support. The pay is by no means the greatest, the hours could be better. When people call Frontier, they are typically calling before their internet doesn't work, but before they get off the phone you have to try and sell them something, so even though you may not have fixed the original reason for the call you are already trying to get them to spend more money. Frontier needs to focus on working/fixing the equipment for the existing customers and not try to expand and get more customers.


Job security was non existent, you're hired in batches, and even the managers joked about batch names and participants. Depending on how much the teacher likes you determines the outcome of where you'll be placed.

Had to schedule restroom breaks, and if you were gone for more than a few minutes you were removed from payroll until you logged back in, usually to your manager yelling at you. There was a queue for restroom sign ins, with no way to hold your spot if you got a call before going on do not disturb. If you missed your spot, tough luck, you'll be sitting there waiting for another spot to open up and magically fit with your workload.


was promised $20 an hr but only received $9.60. I cannot survive on that. There was no immediate supervisor. Old ATT employees can go into the system and steal your sales and nothing is done about it. The stress from Frontier was affecting my health.


This is only a job. This is not a place that I will see myself being for more than 6 months (maybe). Training is horrendous. If training is poor it sets the tone for the job. You are pushed out onto the floor with Google being your main tool in your belt. You feel as if you have No SUPPORT SYSTEM. The company is definitely about numbers and you must sell to get them off your back. The service is more down then up and the field technicians are quite slack. I don't know how this company stays afloat. Tenure is quite low( people think being there for 2 years is a long time).the pay sucks..management sucks(inept people)..morale is low..this place as a whole sucks. I cringe walking in the doors..


Company could really use some training for upper management. Employee in charge of Indiana has no concept of "give/take" he just does whatever he wants and does not care who is in the path. Do not trust any type of upper management. They MUST offer management a class on how to lie to lower pay grades... Really not sure how this company stays afloat. Sorry I just cannot tell a lie!!!


pleasant people to be around but systems are outdated. it is very unorganized and advancement opportunities seemed non-existent. They did not appreciate experienced people and promoted young non experienced people. They did treat their employees quite well but seemed to not be concerned with customers who were having repeated problems. An 'oh well' attitude seemed to prevail. Would promise customers that a tech would be out to fix problem, and then did not make it a priority to get one there. Not a company that one was proud to work for. Removing i.d. card after leaving the building was paramount.


Frontier should adopt the Verizon culture of Employee Satisfaction. Frontier Senior Management is solely based on the bottom line. There is no flexibility on this issue. Managers do not support their Supervisors unless it is beneficial to them. Human Resource Generalist are not professional.
The work environment is deceptive, toxic, and hostile.


I can say is that this is the only company that I have ever worked for that I am ashamed to put on my resume. This also being a person that left on their own volition after 14 years. I don't know you but I can already tell you that you deserve better.



If you need a job this place is good to get back on your feet. Long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. Training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. Lack of sales is about the only thing they will fire you for in any position.


Frontier buys assets from phone companies (Verizon and ATT) looking to get out of the phone business. They are basically purchasing subprime customers and then not following through on their commitments. Most areas have congestion and slow speeds, yet Frontier will wait months and sometimes years before they fix.


A typical day at work is being on the phones all day doing customer service and sales. Management walks around like hawks harassing you to sell things and make you feel horrible for not selling their services. They even email a list to all the salesmen showing how bad you are to shame you for being a bad salesman. They pull you off the phones to harass you about how bad you are. The center I worked at was the number one center in the world, and even on days when we were beating all the other centers in sales, management would still tell us we were doing horrible and could do better. They would also look for any reason to write you up. When I worked there, I was dead inside and the only reason I stayed was for the money and the benefits. I learned that keeping a job that kills you inside just for the money and benefits is literally bad for your health and not worth it. My coworkers were nice, but you can tell they are as dead inside as I was. The hardest part of the job was keeping up with all of the FMLA paperwork, because any time you were sick or had to take off to care for a family member you had to go through weeks of calls back and forth to the company that handled the FMLA because they always messed it up (to which the company later admitted after several employees were disciplined or fired because of). The most enjoyable part of the job used to be the nice bonuses several years ago (iPads, hundreds of dollars in gift certificates, high end electronics) but now they push around a shopping cart with snacks from the vending machine as "bonuses" for selling things. Also, if you were 1 minute late you were either written up, or (if you had one) you could take a 15 minute slide and start work 14 mins later. If you didn't have a slide, you had to take a half day off then work the second half. With vacation days, you can only take 1/2 day or a full day off, you couldn't take an hour here or an hour there. You get two weeks of paid vacation, one week you can take one day here and one day there, but the other week you are forced to take the whole week at once.

It was a very enjoyable place to work when the call center manager who was there when it transitioned from Verizon to Frontier was there. He would walk the halls and ask if we were okay and if we needed anything and if we did, he would do or get it for us. The manager that is there now...well, the only time you see him on the sales floor is when someone is about to be fired.

Frontier also broke the union contract rules and fired off a lot of workers at top pay for bogus reasons so that less people would be grandfathered in at higher pay, and so they could hire people in at lower pay.

In short, when I first started, we had nice bonuses and the work environment was great. When I left, it was a horrible place to work. There were so many people who had to take FMLA for high stress and depression due to the work environment.


This was one of the worst call center jobs I've ever worked. I was brought on as a technician, and quickly learned that none of the technicians around me had any technical expertise whatsoever. None of them knew the first thing about troubleshooting or resolving customer issues. The only thing beaten into the heads of employees on a nearly constant basis was that we must must must find a way to sell sell sell the overpriced services frontier offers to our customers, regardless of there being superior versions of these services available online for free. At no point during my tenure at Frontier did they care whatsoever about my ability to troubleshoot, diagnose, and resolve issues. I was just another number who did not matter because I was not willing to make unethical sales.


If you need a job this place is good to get back on your feet. Long term money, management, and culture are what you would expect to find in a call center that does contracts and 3rd party support not support for their own customers. Training is lacking and the policy to sell sell sell no matter what they have or how many times they callback is driven home. Lack of sales is about the only thing they will fire you for in any position.


Dealing with customers and co-workers. Implementing adds moves and changes for residential customers. Dealing with upset customers who have been given services they did not ask for.


Typical days at Frontier consisted of answering phones, helping customers with their bills or removing or installing phones services.
This job was great for learning customer service skills along with computer skills. Co-workers were great. The hardest part of this job was pushing phone features on customers. You had to offer or try to sell to everyone. If you didn't make sale quota you chanced losing your job.


upper management is pathetic. shows no remorse for firing half of the front men and just keeps churning and burning through them.


This company is pretty great don't get me wrong, and as far as the online sales and support position goes, the company is pretty much willing to just throw money at you. Things start getting kind of bad though when you're in a brand new call center and they demand overtime every single morning once you're out of training, then get upset and threaten to fire you when you take pto a few days in a row because the stress of talking to hundreds of customers a day who are yelling at YOU because of something someone else did is starting to get to you.


very unhealthy work environment you get in trouble for moving around


Pros: nice environment, good benefits, helpful team atmosphere

Cons: low pay, national executive management pay increase while eroding the center's employee real net 5ake home.

I'm a current Sales and CSR in one of the Frontier call centers. My colleagues and our environment are wonderful. Working at Frontier would be great if senior management would recognize the following...
1. They need to pay their group 3 CSR a better base pay. $11-$13 an hour is not livable. The constant call center turover, which is extremely high


Management is more horizontal. Not much hierarchy in working with senior management which is a plus. But this horizontal structure works only with company which is willing to adapt to fast changing market place with innovative internal systems and offering products. Frontier is struggling with this dilemma and need to find its core competency asap to keep up with its competitors. Working so hard on old processes, procedures, systems and M&As on outdated wireline businesses are simply shooting themselves in the foot long term. Co-workers are simply doing their best to survive a job, not adding much value to drive company growth. In addition, the company is struggling to find top-line growth, hence diligently finding savings in headcount reduction. However this only contributes to backfire in work quality and value-adding, which recycles back to stressed top-line.
decades of dinosaur culture is difficult to make a change.


I have never worked for a company that cared so little for its employees. All but two of a management staff of 7 actually knew their job. Their idea of training is to hand you a piece of paper with poorly written instructions and say do this, then you receive a poor performance appraisal for not knowing your job. TOTAL mismanagement and disarray but if someone of upper management visits your location everyone is instructed on how to dress. This is to give a deceitful look as if they are a well run operation. This couldn't be further from the truth. Employees are treated like second grade students and the office operations manager is as fake and phony as the weave she wears on her head.


missing hours, computers breaking down making is impossible to look up clients information. Customers calling in for 2nd time cause issues weren't taken care of.


Call center work that has known to lie to customers

Lying was part of the job, you sell horrible product at horrible prices as if they were equal or greater to compettitors. Communications equipment is still in the DSL(Copper/Dual Copper) cabling throughout most all states, except four, which is a lot less than the fiber optics that most cable companies can now offer in almost all areas.

under-qualified, unethical, discriminatory management

Frontier closed all offices where they had experienced employees and hired inexperienced employees for less money

They are under new management, and it's been a downfall since they changed.

I've been with Frontier for 2 years, 1st year Sales and Service which is very stressful and schedules change so much, don't know how people did this job with kids?? The commission is not worth it to me, but for some people they enjoy people yelling in their ear for the extra buck!! Transferred to a Offline specialist which was the best decision ever, I am not a sales person so this was perfect and my whole attitude change, I love my job and my co-workers are like family. Schedules are pretty much the same, they don't change often in offline but atleast its job security! And managers are more understanding in offline, for Sales the managers are all about money, if you don't make your goal (commission) you don't matter!!

Sell home phone, internet, Dish network. Base salary + commissions.

Hardest part of the job is the constant change.

Frontier Communications Corporation is a telephone company in the United States, mainly serving rural areas and smaller communities. It was known as Citizens Utilities Company until May 2000 and Citizens Communications Company until July 31, 2008.
Frontier is the sixth largest local exchange carrier[3] in the United States. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television service, and computer technical support to residential and business customers in 27 states in the U.S.

When I started the company seemed to have a good handle on how things were going in the telecommunications industry. However after Verizon was acquired then that all went down hill. When a new management job opens you can rest assured that a former Verizon employee or someone outside the company will get the job. Upper management only wants a "yes-person". They do not want to be told that they are wrong or that something will not work. The company has no problem taking the customer's money but they do not want to invest back into their product. The only way I would suggest working for this company is in a union position. The pay is great although they expect you to give up your personal time a work overtime all the time.


Cons
forced to sell additional services (cold call) to customers who had requested service reductions

Telephony, land lines, DSL, has gone through some major changes because of the cell phone industry. We (40) of us were downsized because of this. The hardest part of the job was we were evaluated on sales. Hard to sell when everyone was leaving. Enjoyed the job. It was a good run for almost 14 years.

Don't apply to Frontier. Pay is a bit low - your employment is based on your sales.

This is a company that started off after the Verizon takeover with a good ratio of management to non management workers. Since then however it appears that for every 1 staff position 5 management positions appear to oversee that person.

I would not recommend that anyone work for this company in a non union position. Even then beware this company has no respect for unions or their contracts and will go out of it's way to violate the terms of the contract and wait for the day the grievance happens.


Hardly any moral values, but great compensation for selling out
Universal Sales Representative (Former Employee) – Fort Wayne, IN – October 20, 2012
I worked for approximately 8 months at Frontier communications. In that time, I was told 3 different ways to keep my job, countless ways to do my job, and was fired after following advice for sales that did not improve my sales figures.

The people I worked with were great, the people I worked for were not so great. I've never worked in so diverse a workplace before and it was very refreshing to see every day. However, it is rare that one hand knows what the other is doing, and it's almost impossible to get a straight answer, let alone one that is consistent from one supervisor to the next.

If you are a true salesperson, by all means, apply. If you consider yourself a good, moral person, move along and stay away from retail.
Pros
lunch vendors, insurance, pay, diversity
Cons
being treated like a number, little/no floor support, constant complications being added to hinder your work

I was growing in my potential way faster than the company was. The company has sooooooo many defaults, I believe they will be bankrupt over the next couple of years.


Most Stressful place to Work.. No Customer Service
Sales and Service (Former Employee) – Deland, Fl – August 7, 2012
All this place cares about is MONEY... If your a USED CARS SALESMAN then apply you will do great. IF you care about Customers then keep moving on.. This place does not care about people either employees or customers unless you are bringing in money.. IF you make money you get the Sales Calls if your not you get the Billing calls.. I would NEVER EVER recommend this job to my worst enemy..
Pros
pay if you do good
Cons
management, no advacement, favortism, horrible customer service, horrible calls.. bad techs...

I've learned how to respond to customer's questions and look up their account information and history accurately with define information provided in the training session, how to use the noble telephone systems in the call center and sell additional products and services. The most enjoyable part of the training was intensive role-playing as a customer with co-workers.


Should Have Realized From The Beginning........
Customer Service/Sales Associate (Former Employee) – Deland, FL. – July 19, 2012
From the beginning, the training was unprofessional. It was like being in kindergarten!! They utilize 9 weeks of training that could be decreased down to 4 at the most. They hire many with NO sales experience at all which sets you up for failure because once you hit the floor, your pretty much on your own. I learned more on the floor than I did in training. Trainer was a phony. All smiles and giggles in the classroom then give you a sour look outside of class. Supervisors walk around yelling to sell, sell, sell and make you push certain products. Customer could hear this in the background and would always comment on what they were yelling. DISH rep threatens to "talk" to you if you didn't meet HER quota. UM, excuse me, I work for Frontier...NOT DISH!!!! Had to keep an eye on my schedule because it changed every 6 weeks. Their computer systems are unstable. Spent more time rebooting computer than on the phone. Frontier is the definition of Micromanagement. EVERY TIME you have to leave your desk, even to use the restroom, you have to pause your system and give a reason of why you are leaving. If you take too many bathroom breaks, you are spoken to about it. They are more about sales than customer service. They promote from within. They advance top sellers to floor supervisors that have NO experience on being a supervisor!!
Pros
put food on the table.
Cons
micromanagement, unprofessional sales floor, doesn't concentrate on customer service.

I did like Frontier, but as time has gone by (month 4 of employment now), it just gets worse. Computer systems crash more often than they should. The commission is pretty good (if you actually hit quota). They started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." Then, when you get to the floor and start taking phone calls you realize its a selling on position.
I had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. Don't flag as fraud." Really??!! They only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). If a supervisor's team has low sales this month, the super will have a low check and the other way around too. They want you to SELL, SELL, SELL!!!! Its basically a telemarketing job.
I don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. I HATE when people try to sell me stuff. These people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded more...



I did like Frontier, but as time has gone by (month 4 of employment now), it just gets worse. Computer systems crash more often than they should. The commission is pretty good (if you actually hit quota). They started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." Then, when you get to the floor and start taking phone calls you realize its a selling on position.
I had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. Don't flag as fraud." Really??!! They only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). If a supervisor's team has low sales this month, the super will have a low check and the other way around too. They want you to SELL, SELL, SELL!!!! Its basically a telemarketing job.
I don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. I HATE when people try to sell me stuff. These people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded conversations and listen unless an issue gets up to the president of the company.
The only reason anyone stays there is "because of the money." Sure, you can earn a great commission check, but honestly, the stress isn't worth it. The job is way, way too stressful and I used to work retail in a very, very bad part of town where we got robbed/attempt robbed about every other month. Frontier is a backwards company that will spend millions of dollars opening new call centers, but they won't spend the money to expand the internet availability for customers that have waited years for simple dsl.
When I was in training, half the class was technicians because the union and company agreed to cut about 30 positions (out of about 100 I believe) and when those techs left the sales training for non-selling jobs in non-tech fields or moved hours away to find a new tech job with the company and after these people already signed contracts for their jobs, the union and company magically decided that they now had about 30 openings for experienced techs a few months after some were relocated or laid off. Hmm....yeah great company all right...




Poor company to work for. No respect
Tech support specialist (Former Employee) – Rochester. NY – July 10, 2012
This is probably one of the worst companies to work for. If you are a Veteran, there is no respect for Veterans. Expected to work without overtime pay. I know numerous people that have Department of Labor investigations against this company.
Me included.
Pros
no pros at all
Cons
everything about company is con


Sell, sell, sell!!! NO customer service!!!
Customer Service Representative (Former Employee) – Wilkes-Barre, PA – May 27, 2012
The company was great to work for when it was Commonwealth Telephone Company until it was taken over by Frontier Communications. It went downhill from there!
Pros
most of the co-workers were like family.
Cons
frontier does not care about their employees or customer service, they only care about what you sell!

Good pay by the hour and commission, they motivate you to sale and you get prices if you make certain amount of sales during what they call a "POWER HOUR"... It is a little hard to make sales when customers call to complain about the service or the bill.. there are ways to make a sale with a customer but you gotta be "pushing the product" in a "friendly way" so the customer doesnt feel like is being ripped off.... PRO - If you are REALLY GOOD SELLER you will get a really good check, Im talking about $1,500 to $2,000 for a 2 weeks work.... CONS--There are times that customers dont wanna buy anything at all, especially during the Holidays... if you dont meet the quota managers stop helping you and then they just fire you... they only help whos making the sales because managers get a good commission out of them... "Why feed the hungry when you can make the fat ones fatter?" thats their philosophy ....and speaking of fat ones, YOU WILL GAIN ALOT OF WEIGHT... you are sitting all day talking to customers on the phone, that does take energy out of you, and there is always food around... Potlucks, pizza for the whole floor, candy to "keep you awake"... I started at 180 and walked out at 245. Overall, it is a good company to work for, great benefits and great work environment. It almost make you feel like you wanna go back to work the next day...."ALMOST"












 – About 5 days ago.

The past 6 months with Frontier has been HELL. They can't get any services right, can't send the correct equipment, and sure as hell can't get any of the bills right, despite apologies...

The past 6 months with Frontier has been HELL. They can't get any services right, can't send the correct equipment, and sure as hell can't get any of the bills right, despite apologies and promises after promises to have it corrected. RUN from the company as fast as you can!!!!!!

 – About 5 days ago.

Frontier uses unfair bussines practices ...how is that they charge for and amazon card...? ...

Frontier uses unfair bussines practices ...how is that they charge for and amazon card...?

 – About 6 days ago.

Switch to exede internet ...

Switch to exede internet

 – About 1 Week ago.

Worst company every! I wont waste anyones time telling the storey like the 5hrs they wasted of mine. Plain and simple, they need to regulate the ISPs like the do the phone lines. Their are...

Worst company every! I wont waste anyones time telling the storey like the 5hrs they wasted of mine. Plain and simple, they need to regulate the ISPs like the do the phone lines. Their are monopolies on ISPs in my area. Frontier lies, doesnt show up for appointments, etc... DO NOT CHOOSE FRONTIER!!!!

 – About 1 Week ago.

Ugh, Frontier is the pits. So many issues and tonight, here's another one. My TV screen is freezing. I can hear sound, but the image on the TV has completely frozen and the TV itself keeps...

Ugh, Frontier is the pits. So many issues and tonight, here's another one. My TV screen is freezing. I can hear sound, but the image on the TV has completely frozen and the TV itself keeps crashing. Apple TV is great, but it's the regular TV channels that I can't see. I hate Frontier.

 – About 1 Week ago.

When I signed up I only wanted Internet. $50 a month. The guy came to install he said all this other stuff. I was on the phone for 2 hrs and they said I signed up for more.. And it was going to be...

When I signed up I only wanted Internet. $50 a month. The guy came to install he said all this other stuff. I was on the phone for 2 hrs and they said I signed up for more.. And it was going to be $145 month. I was so mad.. Then they said for signing up is get $100 gift card. I called 5 months later and they said it's a different company and I'd have to contact them... I can't have more than one thing on. If I'm on Netflix on the ps4. I can't use the Internet on my phone ... I hate this. I have to cancel. Worst service ever and every time k called I was getting told different things. Lies lies lies.

 – About 1 Week ago.

Lil bitches shutted down my internet because my dad wanted to cancel. Now I can switch to bright house :D

A month ago my tv stopped working. They said 3-5 days for a tech to come. 1 MONTH...

Lil bitches shutted down my internet because my dad wanted to cancel. Now I can switch to bright house :D

A month ago my tv stopped working. They said 3-5 days for a tech to come. 1 MONTH LATER AND THEY STILL FUCKING DONT COME! We're on their max plan of 150mbbs. Checked my internet speed and I'm ONLY GETTING 7.49 mbbs! WHAT IF UR PLAYING A GAME! WHAT IF UR WORKING! they only care about the money.

-awesome 13 yr old

 – About 1 Week ago.

I F****ING HATE THIS MF COMPANY. I FUKING CANT LOAD ANYTHING TODAY IT KEEPS DROPPING EVERYTHING. WHY ARE THESE MF'ERS ALLOWED TO BE IN BUSINESS. I AM SO ANGRY WITH THIS COMPANY. I REALLY WISH...

I F****ING HATE THIS MF COMPANY. I FUKING CANT LOAD ANYTHING TODAY IT KEEPS DROPPING EVERYTHING. WHY ARE THESE MF'ERS ALLOWED TO BE IN BUSINESS. I AM SO ANGRY WITH THIS COMPANY. I REALLY WISH THE PLACE WOULD JUST GO AWAY.

 – About 1 Week ago.

I F****ING HATE THIS MF COMPANY. I FUKING CANT LOAD ANYTHING TODAY IT KEEPS DROPPING EVERYTHING. WHY ARE THESE MF'ERS ALLOWED TO BE IN BUSINESS. I AM SO ANGRY WITH THIS COMPANY. I REALLY WISH...

I F****ING HATE THIS MF COMPANY. I FUKING CANT LOAD ANYTHING TODAY IT KEEPS DROPPING EVERYTHING. WHY ARE THESE MF'ERS ALLOWED TO BE IN BUSINESS. I AM SO ANGRY WITH THIS COMPANY. I REALLY WISH THE PLACE WOULD JUST GO AWAY.

 – About 1 Week ago.

When will there be a class action lawsuit against these crooks!?They have lied to me numerous times after spending an hour on hold each time I have called. I hang up the phone thinking that the...

When will there be a class action lawsuit against these crooks!?They have lied to me numerous times after spending an hour on hold each time I have called. I hang up the phone thinking that the problem has been corrected but I'm again being billed for a service I never wanted. I have now requested they turn off my service twice and it still has not been done. Instead I got a bill for $512.00 which included a $124.00 install fee when my services were supposed to be disconnected. I have called again since and was told they would send out boxes so I can return my equipment, but instead they sent me four new cable boxes! I attempted to take them back to a company they have set up here in California and they couldn't help me either. I won't even get into all the times I have called to try and understand my new bill. I was told my bill would be $160.00 but instead I'm getting billed $220.00. I have had more problems being over billed since this company was taken over by Verizon than I can count. I am so frustrated waiting on hold for these idiots to get on the phone and then to only have them lie to me again. I don't know what to do with the four new cable boxes they sent out but I'm sure we will get billed for these too. Please stay away from this company! They lie to get you into a contract and then they never honor their word. They waste your time telling you they will help correct a problem but instead they do something entirely different.

 – About 1 Week ago.

Had it for less than a week, this is pure garbage. Going back to DirecTV tomorrow.
...

Had it for less than a week, this is pure garbage. Going back to DirecTV tomorrow.

 – About 1 Week ago.

In my area I have no choice but to use Frontier. It used to be Verizon and was okay, now it's Frontier and couldn't be worse. I have been trying to download something that all of my friend s...

In my area I have no choice but to use Frontier. It used to be Verizon and was okay, now it's Frontier and couldn't be worse. I have been trying to download something that all of my friend s on the east coast took 15 minutes to download. So far I've been at it for 36 hours! I cannot even complete an Ebay purchase!!!! Gaming? Forget it! I' seriously thinking of refusing to pay my bill.

 – About 1 Week ago.

This is the worst communications company in existence! We have been without our landline phone for 5 days now...when you call the service number, you are treated as a second class citizen. The...

This is the worst communications company in existence! We have been without our landline phone for 5 days now...when you call the service number, you are treated as a second class citizen. The repairman was supposed to be here today, after allegedly going to fix it the last 4 days. It's 3:11 pm and still no repair person! These people should be forced out of business...they just flat suck!

 – About 1 Week ago.

seriously worst ever! chatted issue online and got disconnected. called, waited for 20 mins, service guy was very curt, and i got hung up on. wtf!?!?!? screw frontier!!!!!...

seriously worst ever! chatted issue online and got disconnected. called, waited for 20 mins, service guy was very curt, and i got hung up on. wtf!?!?!? screw frontier!!!!!

 – About 1 Week ago.

Just here to say frontier might as well be called dial-up, I wouldnt even call it 'internet'. The free modem they give you is a big piece of crap too. im in ny state btw...

Just here to say frontier might as well be called dial-up, I wouldnt even call it 'internet'. The free modem they give you is a big piece of crap too. im in ny state btw

 – About 1 Week ago.

I can't load anything on the internet don't even get close To what I pay for and can't do my work when I get home ...

I can't load anything on the internet don't even get close To what I pay for and can't do my work when I get home

 – About 1 Week ago.

Fuck you Frontier! 3 supervisors, emergency after hours service dispatche issued twice, and 4 days later I stil have not received the first service tech. spoke with dispatch manager Aaron Cook who...

Fuck you Frontier! 3 supervisors, emergency after hours service dispatche issued twice, and 4 days later I stil have not received the first service tech. spoke with dispatch manager Aaron Cook who gave me the same customer service bs line "oh, you have a tech coming out tomorrow for services"....sound familiar anyone? What is Pam Bondi doing at work, because I know damn well she is not looking out for helpless floridians at the mercy of the corporate tyrants...so to summarize this experience I leave you with this...Fuck you frontier!

 – About 1 Week ago.

I am a former-Verizon FiOS customer in Southern California. Since the acquisition by Frontier, we have experienced numerous problems with program, VOD, billing and (now) equipment.

The...

I am a former-Verizon FiOS customer in Southern California. Since the acquisition by Frontier, we have experienced numerous problems with program, VOD, billing and (now) equipment.

The battery in our FiOS network interface device (the thing that the fiber comes into and is then distributed to the house) needs replacing. In the past, I would call Verizon, they would quickly and efficiently place and order, and the battery (with replacement instructions) would arrive a few days later. Now with Frontier. My first call to technical support lasted 1 hour and 10 minutes as I tried to find someone who knew what they were doing. Ultimately ending up with a customer service rep who said she could help me, but then proceeded to tell me that it would cost $30 to replace the battery (in their device). I refused and asked to speak with a supervisor. After 10 minutes of arguing with me that a supervisor would not be able to help me, she "tried" to get one on the line, but after 20 minutes of waiting on hold, I hung up.

I then logged into Frontier's chat technical support. After waiting 30 minutes in queue, I chatted with a guy that said he understood my needs, that there was no charge for the batter replacement, and that he would order it for me. At the conclusion of the chat (which took 15 minutes), he said he was done with the processing. When I asked for a ticket number so that I could track my order, he disconnected the chat. It will be interesting to see if I actually get the battery replacement.

Emails in the past to the CEO and EVPs of Operations and Customer Service have never been responded to. Regardless, I sent another email to the EVP of Customer Service. I have no confidence that it will be responded to, either.

I was the COO of a large telecommunications company in my past, so I know the difficulties of operating a complex network with lots of customers. That being said, our service was never this bad, and even when it was bad, we ALWAYS responded to our customers.

Frontier Communications sucks. If Time Warner, which also sucks, weren't the only alternative, I would cancel my Frontier service in a heartbeat. As it is, they are wearing me down and I may have to go to Time Warner.

 – About 1 Week ago.

I find it interesting that even though so many complaints have been posted that Frontier still has a 4.7 out of 5 star review on the website when you search for them.

I have had nothing...

I find it interesting that even though so many complaints have been posted that Frontier still has a 4.7 out of 5 star review on the website when you search for them.

I have had nothing but issues with Frontier and have canceled. They were not nice about it. I filed a complaint with the State of Florida (Pam Bondi) and that was a joke. I told them all about my issues and they had Frontier call me just to tell me that what they did was totally legal.

The State has allowed a company to charge customers for bad/no service with zero legal recourse. The State approved the sale from Verizon and I wonder how big of a kickback they received.

Corruption on every level!

 – About 1 Week ago.

After having my bills incorrect every billing cycle since they took over for Verizon,my router went out. They said it would be here within 3 days,but it didn't arrive as promised. I called and had...

After having my bills incorrect every billing cycle since they took over for Verizon,my router went out. They said it would be here within 3 days,but it didn't arrive as promised. I called and had to wait 45 minates to get service . they told me the tracking said 2 more days. I could have had it shipped from Amazon the next day.We need internet for our business,so I told them I wanted to terminate my account. I was put on hold for 20 minates to be sent to the cancelation department for another 20 minate wait. They stated that they have no place for me to pick up a new router or drop off the old equipment.I asked how they get equipment for new customers? The Frontier substation is across from my office. I asked one of the service techs if they could swap out the router I had in my hand . They said they couldn't even though they could see the open ticket on my account.

I had Verizon for 7 years and had great service with no problems. At $218 per month you would think Fronier
would be more motivated to emulate the Verizon model.

 – About 1 Week ago.

Even after 2 weeks and plus days I still do not have the services I am paying for...and they send me 5 set-boxes and only 1 works...I called them 6 times already and each time it takes over an hour to...

Even after 2 weeks and plus days I still do not have the services I am paying for...and they send me 5 set-boxes and only 1 works...I called them 6 times already and each time it takes over an hour to even talk to anybody...then I have to explain one more time and they know nothing. Frontier has been named BUTTIER by me.

 – About 1 Week ago.

To North Port Fl.

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help...

To North Port Fl.

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but they did not resolve all of my issues.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 2 weeks ago.

Just wanted to say I agree Frontier sucks. So many problems since the switch from Verizon. I'm moving to Bright House after many happy years with Verizon. I'm just glad I have an option...

Just wanted to say I agree Frontier sucks. So many problems since the switch from Verizon. I'm moving to Bright House after many happy years with Verizon. I'm just glad I have an option that's not a satellite dish and my contract has expired. It's a perfect storm of reasons to change providers.

 – About 2 weeks ago.

Just went 6 days without Internet because a line was cut. Got it back on and 5 days later the Internet is down again. No one can come out for 6 days... 12 days without Internet in one month. What the...

Just went 6 days without Internet because a line was cut. Got it back on and 5 days later the Internet is down again. No one can come out for 6 days... 12 days without Internet in one month. What the fuck am I paying for then?-North port , Fl

 – About 2 weeks ago.

I was unable to playback recordings on my non-DVR in my bedroom which I had recorded on my DVR in my Living room. Frontier sent out a technician who fixed the problem. To playback recordings on a...

I was unable to playback recordings on my non-DVR in my bedroom which I had recorded on my DVR in my Living room. Frontier sent out a technician who fixed the problem. To playback recordings on a non-DVR is part of the service you are paying for monthly. When I received my bill for August, they had charged me for two (2) DVR's at an additional charge of $15.00. The $15.00 charge resulted in an increase of over $27.00. My monthly bill increase from $182.10 to $209.27. My monthly bill should have remained at $182.10, since I did not request a second DVR, did not want one or authorize an additional. My service is the same as it has been before when Verizon provided it, and is still the same today with no changes.

A few days later I had another problem, I was not getting most of my channels, Frontier could not resolve or fix the problem over they phone so they sent out a technician again. He was unable for approximately 45 minutes to correct or fix the problem. I said there was most likely a problem with the DVR, which he replaced with a new one, and said he had taking the old one off of my account.
The problem was, they had deleted my programs, and had to restore them again. When I check my billing account on their web site I was shocked my monthly bill was now $415. I have talked to 4 of their representatives and can;t get it corrected back to $182.10. I am hoping they don.t screw up my credit by this terrible erroneous billing. AGAIN I HAVE MADE NO CHANGES TO MY SERVICE, IT IS THE SAME NOW AS IT WAS WHEN I FIRST ORDERED IT FROM VER.ZON

 – About 2 weeks ago.

I had Verizon Fios for about 5 years. Problems were always resolved promptly. Since the Florida takeover by Frontier in April, nothing but problems. My recommendation to anyone - do not try to...

I had Verizon Fios for about 5 years. Problems were always resolved promptly. Since the Florida takeover by Frontier in April, nothing but problems. My recommendation to anyone - do not try to deal with this company. Totally unethical. The only thing that is a constant with this company is that you will get a bill every month - of course it will be for services you are not receiving. My phone no longer works. I still have TV and slow internet. I have given up fighting with them. Will just bide my time and get rid of them!

 – About 2 weeks ago.

SLOW download. Pay for 75/75 internet. Get ...

SLOW download. Pay for 75/75 internet. Get

 – About 2 weeks ago.

Frontier Vantage TV which is the renamed AT&T U-Verse is a joke since this inept and useless company took it over in Connecticut. Hours and hours of frequent TV blackouts, frequently affecting all...

Frontier Vantage TV which is the renamed AT&T U-Verse is a joke since this inept and useless company took it over in Connecticut. Hours and hours of frequent TV blackouts, frequently affecting all channels has become the norm. Tv has currently been out for over 3 hours with Frontier reporting no issues. Complaints on the Internet show this to be a statewide problem in the least. Call in to complain and you get hung up on. Arrogant management, with a don't care attitude and a technically inept work force backed up by a screw you customer service organization sums up this company.

Since taking over the service from AT&T complaints have run into the thousands.

This company makes Ringling Brothers look like a Fortune 500 Top Ten Pick!

 – About 2 weeks ago.

These jokers come to my home when I cancelled my Cable TV and knocked out my internet. For the past two days I have tried with 8 of their 'supposed tech support' none of which know anything...

These jokers come to my home when I cancelled my Cable TV and knocked out my internet. For the past two days I have tried with 8 of their 'supposed tech support' none of which know anything about the system or their websites. Even basic walk through to check systems were 'greek to them' Where do they get these people. Who is the head of Tech Support (HE /SHE SHOULD BE FIRED) THey put in some archaic equipment into my garage and took my state of the art out (Verizon( Come on Internet providers, we need a serious contender in the Desert against these jokers.

TXLYA

 – About 2 weeks ago.

Let's see, screwed up phone transfer.... out for three DAYS! Internet should be called intermittent-net..... never know when you'll have it ...or NOT! Phone? Works sometimes. Does some really...

Let's see, screwed up phone transfer.... out for three DAYS! Internet should be called intermittent-net..... never know when you'll have it ...or NOT! Phone? Works sometimes. Does some really bizarre stuff..... says your line is busy when it is not. Rings until your voice mailbox picks up - even if you don't have that set up.... but never actually rings in the house! Sometimes it actually works the way it's supposed to! Yup, it SUCKS!

 – About 2 weeks ago.

How do we organize a class action suit ? ...

How do we organize a class action suit ?

 – About 2 weeks ago.

The worst service possible, I think I will short their stock ...

The worst service possible, I think I will short their stock

 – About 2 weeks ago.

2 month to get the assholes to send me a new DVR. Had to clear out all my recorded shows.
On hold for 1+ hrs trying to install it.
Can't be fixed, need to send technician. Another 3...

2 month to get the assholes to send me a new DVR. Had to clear out all my recorded shows.
On hold for 1+ hrs trying to install it.
Can't be fixed, need to send technician. Another 3 days with no TV. Lost all my recorded shows.
I FUCKING HATE FRONTIER

 – About 2 weeks ago.

Uuugghhh Frontier is the WORST! Thank goodness our service is actually up unlike some other customers however, all of the programming is messed up, nothing is accurate as far as what shows are new...

Uuugghhh Frontier is the WORST! Thank goodness our service is actually up unlike some other customers however, all of the programming is messed up, nothing is accurate as far as what shows are new and hardly any channels show up in "on demand". We are definitely considering switching to Time Warner or even dish! We will absolutely join any lawsuit that comes about regarding Frontier.

 – About 2 weeks ago.

I thought Verizon was bad....until Frontier took over! In reverse order....Just discovered that my voice mailbox for my phone service, doesn't work.
Other problems: Can no longer send a fax....

I thought Verizon was bad....until Frontier took over! In reverse order....Just discovered that my voice mailbox for my phone service, doesn't work.
Other problems: Can no longer send a fax.
Had an internet outage, spent 5 hours with them over the course of 2 days on the phone, running diagnostics, being disconnected by customer service, them not calling back despite asking for my phone number in case we are disconnected. Finally they diagnosed the problem but the diagnosis was incorrect. Insanely bad tech support. So bad, that I hesitate to call about the other problems, which, maybe, is their intention. I'm locked into a contract I "signed" with Verizon. How exactly is that legal when the service I get is from Frontier is not identical?

 – About 2 weeks ago.

I can't watch the sunday night football game on nbcsports.com because the frontier "activation server" is down (the thing that tells nbc that I have cable tv so am allowed to watch nbc.)...

I can't watch the sunday night football game on nbcsports.com because the frontier "activation server" is down (the thing that tells nbc that I have cable tv so am allowed to watch nbc.)

 – About 2 weeks ago.

I live in OAKSTEAD, LAND o Lakes & Frontier service is terrible. Ask a buddy who works @ Frontier as an engineer and he laugh. Told me that there is an incompatible issue with software & network. ...

I live in OAKSTEAD, LAND o Lakes & Frontier service is terrible. Ask a buddy who works @ Frontier as an engineer and he laugh. Told me that there is an incompatible issue with software & network. He advised to do what he did...switch to another service....

 – About 2 weeks ago.

@rochester then tell me if they are so great, why is nys attorney general investigating frontier?...

@rochester then tell me if they are so great, why is nys attorney general investigating frontier?

 – About 2 weeks ago.

This situation is extremely frustrating. We paid for a service that does not receive. What is doing the authorities? What measures will be taken? Imagine if Us, for not having a correct service by...

This situation is extremely frustrating. We paid for a service that does not receive. What is doing the authorities? What measures will be taken? Imagine if Us, for not having a correct service by FRONTIER, do not pay the bill at the end of each month? What would happen to us? Will Justice be so generous and slow not to condemn Us? As they are being extremely slow in condemning FRONTIER? Or what? Maybe, the Investments that give many profits, are impeding the correct and rapid actions to be executed?

 – About 2 weeks ago.

Some of the HD channels like NBC Sports 590, 731, 749, 577, and more are not working. Never had a problem with FiOS before despite the fact that they were over priced. Thinking about switching to...

Some of the HD channels like NBC Sports 590, 731, 749, 577, and more are not working. Never had a problem with FiOS before despite the fact that they were over priced. Thinking about switching to UVerse.

 – About 2 weeks ago.

I ordered Frontier FIOS here in Santa monica last week. Over the phone, I got login credentials and an appointment for a technician to install equipment (even though the previous renter already had...

I ordered Frontier FIOS here in Santa monica last week. Over the phone, I got login credentials and an appointment for a technician to install equipment (even though the previous renter already had the equipment installed and all I need is a modem). I got NO order confirmation and NO account information over email. I took time off on Thursday morning to be in my apartment when the technician was supposed to arrive, but he/she never showed up. No phone call, NOTHING. I called them the same day and they couldn't see any appointment in my name, so they set me up for a new date on a Saturday. I've now been here for the entire day, but no one showed up. No phone call this time either. I called them back and they transferred me to the same support phone I've been calling a million times just to get HUNG UP ON after making my way through the maze of numerical choices. I tried logging in to their website with the credentials I got over the phone the first time but the login DOESN'T FUCKING WORK.

This company is bullshit. I ordered Time warner today and gonna rage quit my account with Frontier in the morning. I've had better experiences at the DMV and the Social security administration which should tell you something about the service at Frontier communications.

 – About 2 weeks ago.

At Frontier they are very bad at following up, doing things they promise to do and they aren't that good at returning phone calls too. They are way overpriced on everything. All other phone...

At Frontier they are very bad at following up, doing things they promise to do and they aren't that good at returning phone calls too. They are way overpriced on everything. All other phone companies for an extra $5.00 per month on your landline give you unlimited calls to Canada but not Frontier they restrict you to only 150 minutes per month on top of that fee. Frontier is also bad at keeping promises and bad with proper communication with each other and with customers, you really have to stay on top of them to get anything done. Most of the people answering the phone at Frontier aren't knowledgeable at all, almost every single time I have to call I almost never get the same answer for anything, incorrect info is given out on a regular basis. Whenever there are mistakes on the bill you have to really fight and follow up to make sure you get any credit due to you. Frontier Communications has got to be the most unprofessional company I ever dealt with. On their internet, even with various high speed internet their uploads are very, very slow. Whenever there are problems with anything or trying to make a change it's very hard to find someone at Frontier who knows what they are doing. Often times they tell you one thing is going to happen with your service and your bill only to find out you've been told wrong information, this happens very often. If possible I highly suggest anyone having access to AT&T to switch to them, I use to have them in my area with no problems, always kept their word and did things right sadly they sold their landline service and internet in my state to Frontier. Last but not least with Frontier whenever someone quotes you a price or a promo and if the you, the customer ask them to send it in the mail in writing they refuse to do it, they won't even do it be email, very unprofessional unlike AT&T where you didn't even have to ask it would be automatic that they send you something in the mail in writing.

 – About 2 weeks ago.

i swear if i ever meet the person that decided to sell Verizon internet to Frontier im gonna kick him in the nuts..... this company needs to be sued and put out of buisness........

i swear if i ever meet the person that decided to sell Verizon internet to Frontier im gonna kick him in the nuts..... this company needs to be sued and put out of buisness.....

 – About 2 weeks ago.

So here is the challenge - yes since Frontier took over Verizon Fios - it has gone from the BEST to the WORST provider I have experienced. I am thinking of going to Time Warner Cable (who I was with...

So here is the challenge - yes since Frontier took over Verizon Fios - it has gone from the BEST to the WORST provider I have experienced. I am thinking of going to Time Warner Cable (who I was with 10+ years ago when I switched to Verizon FIOS) My concern is - is Time Warner Cable just as bad? Are we now left with the two worst Internet/Content providers in the Southbay LA area? Help!

 – About 2 weeks ago.

Pick one: 25 minute hold time on the phone, or live chat on the internet with 95 people ahead of you in the queue. ...

Pick one: 25 minute hold time on the phone, or live chat on the internet with 95 people ahead of you in the queue.

 – About 2 weeks ago.

From April 1st when frontier purchased Verizon in FL our on demand stopped working. I called, spend over 5 hours being passed around and told to call other numbers and sent to oversea call centers...

From April 1st when frontier purchased Verizon in FL our on demand stopped working. I called, spend over 5 hours being passed around and told to call other numbers and sent to oversea call centers where no one spoke proper or coherent English. They ended up sending some kind of signal to my box that made it stop working completely. They made me so fed up on told them to just cancel the service and that because my contract is with Verizon, and not frontier, that it is null and void. I was assured of would not have any ETF. I told them I would bring in the crap equipment my self on Monday.
Well Monday arrived and they sent a technician to my house with no notice. He assured me he could fix the problem and all would be OK. He was the only thing that retained my service, because he had great customer service.
Well he ended up completely erasing my DVR with 100+ hours of shows, etc. That we did not notice till later that night.
I again called and another 2 hours on phone received a $50 credit for the interruption but now I am being told I will have to pay a 250 ETF.

Let's fast forward, today 9/10 my bill promotion for Verizon I initially did is up and my account sky rocketed. I called and wanted to switch it around, frontier offers it at a fraction of cost but only to new customers, I being sold to them like a fucking slave, am screwed till an apparent extended contract when sold. I asked to see the contract. They do not have it only "data telling them the info" and will not let me out.

Bottom line. Fuck frontier and I will have my attorney look at it. It's not about the fucking money. It's about your piece of shit service and that a customer should have better rights against these companies.

 – About 2 weeks ago.

After finally getting a person on the phone after 30 minutes on hold and 45 minutes of diagnosing the problem I was told that I needed a new set top box....box arrived....doesn't work! 1 hour and...

After finally getting a person on the phone after 30 minutes on hold and 45 minutes of diagnosing the problem I was told that I needed a new set top box....box arrived....doesn't work! 1 hour and 40 minutes on hold with this crap company...multiple tech people and still no tv. Now I'm being told that they don't recognize the serial number or host ID on the replacement box that they sent. Unbelievable how Frontier has destroyed Fios

 – About 2 weeks ago.

SPENT ALMOST 24 HOURS TOTAL IN THE LAST WEEK ON HOLD, HUNG UP, WAITING. FUCK THIS COMPANY TO THE MAX, they should die....

SPENT ALMOST 24 HOURS TOTAL IN THE LAST WEEK ON HOLD, HUNG UP, WAITING. FUCK THIS COMPANY TO THE MAX, they should die.

 – About 2 weeks ago.

i was charged 539 dollars on august 11th, 739 on august 30th, and 539 dollars is this months balance. holy shit this is alot of money and they wont fix it !
...

i was charged 539 dollars on august 11th, 739 on august 30th, and 539 dollars is this months balance. holy shit this is alot of money and they wont fix it !

 – About 2 weeks ago.

Tampa FL...I call with a simple question regarding Video On Demand not working. After being passed to 4 different people, on hold for +45 minutes...they literally hung up on me. We were not...

Tampa FL...I call with a simple question regarding Video On Demand not working. After being passed to 4 different people, on hold for +45 minutes...they literally hung up on me. We were not disconnected. They hung up on me. Nobody expects customer service from a cable company BUT this is the worse. Is this company a scam?

 – About 2 weeks ago.

I own a bar and my internet went down last night at 7:30pm (thursday)... called Frontier twice and out on hold in complete silence so hung up...I need internet for credit card processing,play music on...

I own a bar and my internet went down last night at 7:30pm (thursday)... called Frontier twice and out on hold in complete silence so hung up...I need internet for credit card processing,play music on i pod touch and for customers wifi. For me this is an EMERGENCY!!
Got on phone this morning with a tech at 8:30am and after 1 hour of doing tests they said a tech would call me and tell me when they were coming and expediate the service due to me being a business and needing to process credit cards.
No call all day so called at 4:30pm and they said Im on the schedule for TUESDAY!!!
I cant believe it!! I begged them to help me and they promised they would call me back but didnt!!
HOW CAN YOU LEAVE A BUSINESS WITH NO INTERNET AND PHONE FROM TUESDAY-THURDAY !!!!
I called Time WArner and they are coming on Monday with new service and I dont care what frontier says about my contract !!
Id love to go to court with them
worst ever!!!!

 – About 2 weeks ago.

I have 2 land lines in my home. Phone A and phone B. Frontier cut off phone B- disconnected- no reason, and after waiting 5 days to have it fixed, they called me at 7 AM on line A to tell me they...

I have 2 land lines in my home. Phone A and phone B. Frontier cut off phone B- disconnected- no reason, and after waiting 5 days to have it fixed, they called me at 7 AM on line A to tell me they fixed line A -there were no issues to begin with. Line B still down. Chatted with repair, again- no help. Called and the woman wouldn't talk to me unless I had my stupid 4 digit password that THEY assigned and keep on their website. Hung up, I was not in a place to log in. Called back and finally got a guy who reset the phone. Works now. Why the hell did I have to go through all of that and have is "escalated" to the "elite 3rd tier tech support" last week- who botched the fix anyway?? I thanked the guy- told him he was apparently one-in-a-million at Frontier that (A) cared enough to help me (B) knew enough to help me. Can't wait to run away from these A$$ clowns as soon as my contract is up. Verizon, why hast thou forsaken me???

 – About 2 weeks ago.

Contract for 6meg then told 3meg i get less than 200kbps it could run at 1.3 cant get them to fix my net over 100 call worst customer service ever i want to sue them. Ll9ed...

Contract for 6meg then told 3meg i get less than 200kbps it could run at 1.3 cant get them to fix my net over 100 call worst customer service ever i want to sue them. Ll9ed

 – About 2 weeks ago.

I have been on hold for over 2 hours trying resolve a closed account problem. My account has been closed for 3 months. Now they send me a bill for services provided last month. Even Frontier is...

I have been on hold for over 2 hours trying resolve a closed account problem. My account has been closed for 3 months. Now they send me a bill for services provided last month. Even Frontier is confused, they say the account is closed and I shouldn't be receiving a bill. Yet, they put me back on hold so they can eventually hang up on me. Yet, I am forced to c all back and be placed on hold again.

 – About 2 weeks ago.

Frontier are by far the bottom-feeders of the communication industry and should do everyone a big favor and go out of business...

Frontier are by far the bottom-feeders of the communication industry and should do everyone a big favor and go out of business

 – About 2 weeks ago.

To Tampa and New Port Richey;

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of...

To Tampa and New Port Richey;

If you have not already done so file complaints with the Fl. State Attorney and the FCC. After I did I was provided the contacts below in Tampa. They were of some help but they did not resolve all of my issues.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 2 weeks ago.

I have never complained about Verizon FiOS - they were expensive, but worth it! THIS IS UTTERLY RIDICULOUS! I CANNOT REACH ANYONE, WHEN I DO, THEY LIE OR TRY TO SELL ME SOMETHING, THEN THEY INEVITABLY...

I have never complained about Verizon FiOS - they were expensive, but worth it! THIS IS UTTERLY RIDICULOUS! I CANNOT REACH ANYONE, WHEN I DO, THEY LIE OR TRY TO SELL ME SOMETHING, THEN THEY INEVITABLY HANG UP ON ME. THERE IS NO ACCOUNTABILITY. I HATE THAT THERE IS NOTHING I CAN DO

 – About 2 weeks ago.

Ever since they took over Verizon in my area, I have enjoyed several short burst of 5-10 second internet outages where I disconnect from any live chat or service I'm connected to....

Ever since they took over Verizon in my area, I have enjoyed several short burst of 5-10 second internet outages where I disconnect from any live chat or service I'm connected to.

 – About 2 weeks ago.

There were outages in my area beginning 8/27/16. I was on vacation so I was not logging into my home devices. I am going to try to make this as short as possible. I was on the phone various times...

There were outages in my area beginning 8/27/16. I was on vacation so I was not logging into my home devices. I am going to try to make this as short as possible. I was on the phone various times totaling more than 6 hours. I had a tech to my home twice, I had the modem swapped out. Finally I e mailed tech support on 9/6/16 and have received nothing but automated responses saying they will "really" respond in 24 - has not happened yet. I have been on the phone with chat for over an hour trying to get an e mail address for someone in their corporate office and guess what they claim they do not have that information. I am so done with this company - i am on my fourth modem in 2 years. I cannot believe there is no e mail address for their corporate office I cannot believe I cannot get a senior tech and or manager involved. This is the worst company ever.

 – About 2 weeks ago.

Worst customer service experiences ever. Telephone is out and they can't come for one week. No phone service- can't receive faxes. When they came out still could not fix problem. Had to run a...

Worst customer service experiences ever. Telephone is out and they can't come for one week. No phone service- can't receive faxes. When they came out still could not fix problem. Had to run a temporory wire to fax machine.
Tech said he would have to come back.

They think nothing when telling customer to wait one week or more with no service.

 – About 2 weeks ago.

The absolute worst experience I have ever had with a cable company in the 40 years.

Horrible service, dishonest complaint resolution, overbilling, slow processing of payments,...

The absolute worst experience I have ever had with a cable company in the 40 years.

Horrible service, dishonest complaint resolution, overbilling, slow processing of payments, incoherent billing.

Shoddy coverage for network streaming apps (Frontier Communications is simply not listed on many sites, such as Hulu).

Now September and STILL no on demand from networks.

 – About 2 weeks ago.

First bill came. Now I see why they don't give you any paperwork at installation. My first bill included a (previously undisclosed) $125 installation charge and all the wrong equipment. Now,...

First bill came. Now I see why they don't give you any paperwork at installation. My first bill included a (previously undisclosed) $125 installation charge and all the wrong equipment. Now, when they finally open again and after waiting on hold for probably an hour to speak with someone, they will probably try to claim that it is too late to request a refund for disconnecting service. I will pay them when the class action lawsuit settles.

 – About 2 weeks ago.

Since when does the word " upgrade " mean: you'll have no service for a week. Answer: whenever Frontier says it....

Since when does the word " upgrade " mean: you'll have no service for a week. Answer: whenever Frontier says it.

 – About 2 weeks ago.

PLEASE someone file a class action lawsuit on Frontier. I'm sick of them. Worst internet service in the country, possibly. ...

PLEASE someone file a class action lawsuit on Frontier. I'm sick of them. Worst internet service in the country, possibly.

 – About 2 weeks ago.

I am currently looking to see if anyone has filed a class action suit against Frontier. My case is not unusual-I disconnected services over a month ago, but they are continuing to bill me-in advance...

I am currently looking to see if anyone has filed a class action suit against Frontier. My case is not unusual-I disconnected services over a month ago, but they are continuing to bill me-in advance of course! I cannot get anyone to answer a phone and when they do, they simply put you back on hold. Frontier currently owes me over $300 for services they charged me for but did not provide. This is actual money-I paid the bill because they told me it would be adjusted out against my internet (we had no choice but to keep their internet). If I am not mistaken, the fact that they owe me money (not fees, etc..., but money they have to return to me via a credit or check) puts me in the position of "collection" and I can take measures. Does anyone know if there is a suit out there? I'll jump on board with bells on!

 – About 2 weeks ago.

Frontier is the worst! since they took over my fax line stopped connecting with my fax machine - i tried all their trouble shooting crap and it nothing works! then when I was forced to take their next...

Frontier is the worst! since they took over my fax line stopped connecting with my fax machine - i tried all their trouble shooting crap and it nothing works! then when I was forced to take their next appt for a repair because the rep claimed she could not let me pick a date - i waited for them all afternoon and no one showed up!!

 – About 3 weeks ago.

Don't care to go into detail. Frontier is the worst!! Can you say Ooma?...

Don't care to go into detail. Frontier is the worst!! Can you say Ooma?

 – About 3 weeks ago.

DSL speeds are a joke - fluctuates between 100kbps and 500kbps when I am supposed to be on their "MAX" plan. They say this is the best speed I can expect due to the older infrastructure in my...

DSL speeds are a joke - fluctuates between 100kbps and 500kbps when I am supposed to be on their "MAX" plan. They say this is the best speed I can expect due to the older infrastructure in my area, but there isn't any other choice around here. I am planning to just cancel after my contract is over and switch to a wireless data plan. At least I will get decent speeds that way.

 – About 3 weeks ago.

Fuck Frontier, I always lag and get kicked from online games...

Fuck Frontier, I always lag and get kicked from online games

 – About 3 weeks ago.

OMG!!!!! I hate Frontier!!!! WTH I haven't had internet or phone for the past week!!! I call customer service, what a joke!!! 15 min wait time, then another 10 min for them to tell me there's...

OMG!!!!! I hate Frontier!!!! WTH I haven't had internet or phone for the past week!!! I call customer service, what a joke!!! 15 min wait time, then another 10 min for them to tell me there's an outage!! Never had any problem with Verizon. HELP!!!!!!!!

 – About 3 weeks ago.

30 years with Verizon, not 1 single issue. Sold off to Frontier & one issue after another in just a couple of months. You can't pay your bill online on the same day your submit the payment. You...

30 years with Verizon, not 1 single issue. Sold off to Frontier & one issue after another in just a couple of months. You can't pay your bill online on the same day your submit the payment. You can select the same day & then then add a week to it, so if you don't pay your bill at least a week ahead of the due date they make sure the payment is late. They don't ever answer the phone, respond to email, or come on to the online chat. I don't think anyone works there.

 – About 3 weeks ago.

ALL we wanted to do was simply add 1 HD STB. This simple change took way to much time and energy for something I could have done myself with Verizon. 1st CSR said my STB would be shipped, then when...

ALL we wanted to do was simply add 1 HD STB. This simple change took way to much time and energy for something I could have done myself with Verizon. 1st CSR said my STB would be shipped, then when box did not arive I had to waste more time calling back in to find out frontier does not ship the box I need. 2 tech visits and 1 missed appointed later we have the additional box.

Now my bill is jacked! I'm being charged for 3 STB packages and 9 STBs (about 3x the amount of equipment we have on hand). There is a big training issue CS reps just added additional services to my account each time I called. Ridiculous!

Does anyone in upper management even care about customer satisfaction? I bet if their bonuses were screwed up and delayed like my bill corrections/credits they would take notice and do something.

 – About 3 weeks ago.

Frontier replaced Verizon in Florida in April. Since then I have not had one bill that was correct. They charge me for channels I don't get and this month I paid my bill 10 days early and got a...

Frontier replaced Verizon in Florida in April. Since then I have not had one bill that was correct. They charge me for channels I don't get and this month I paid my bill 10 days early and got a late fee!!!WTF!!! And I'm not even mentioning the countless problems with both my cable tv and landline. In just over 5 months I have had to call them at least 75 times. If Verizon was a 5 Frontier is a negative 20.

 – About 3 weeks ago.

Frontier are a bunch of crooks. I am surprise that we don't have a class action lawsuit. I hope they all get what they deserve and what is coming to them. So sad how they try to trick and cheat...

Frontier are a bunch of crooks. I am surprise that we don't have a class action lawsuit. I hope they all get what they deserve and what is coming to them. So sad how they try to trick and cheat you out of every hard earned dollar you work for.

 – About 3 weeks ago.

Trying to get business support is almost impossible in the Seattle WA - Everett area! OMG! on hold for 40 minutes and try to go on line chat support i was number 60 in line! WTF is this company...

Trying to get business support is almost impossible in the Seattle WA - Everett area! OMG! on hold for 40 minutes and try to go on line chat support i was number 60 in line! WTF is this company doing? Comcast is getting better and now Frontier is horrible lol I guess i'll go with cable now. Geez!

 – About 3 weeks ago.

I live in a retirement community. I moved to a new unit that was just built. I have waited home on 6 different occasions over a 32 day period and still don't have service. I've spent a...

I live in a retirement community. I moved to a new unit that was just built. I have waited home on 6 different occasions over a 32 day period and still don't have service. I've spent a total of 7 hours talking to them or being on hold during the last month. There is no one at the helm. It is a sinking ship.

 – About 3 weeks ago.

Worst. Company. Ever.

My service stopped working a few months ago. Contacted tech support who had no clue what was wrong so promised to send a new modem.

After waiting for 2...

Worst. Company. Ever.

My service stopped working a few months ago. Contacted tech support who had no clue what was wrong so promised to send a new modem.

After waiting for 2 weeks for new modem (was told it would arrive in 3-5 business days) i contacted customer service to inquire on its whereabouts. They had no ability to tell me when/where or if the new modem was so I cancelled that day.

Two months later I keep getting bills even though I

1: have not had working service in three months now.
2: never received replacement modem and
3: now have had service disconnected by Frontier for lack of payment. BUT when i call customer service they say that their collections department can't cancel my service until I pay for past bills (which are now past due since customer service didn't cancel my account when I called 2.5 months ago.)

Now i get an endless loop of useless transfers with each department telling me OH you need to talk to another department.

 – About 3 weeks ago.

More than a week ago request to be taken off vacation hold. Arrived to my home holiday weekend, no service. 5 days of being on hold for hours, talking to every department from billing, tech...

More than a week ago request to be taken off vacation hold. Arrived to my home holiday weekend, no service. 5 days of being on hold for hours, talking to every department from billing, tech support, DLS department, offline support and still no internet.

 – About 3 weeks ago.

My mother, an elderly woman, had Verizon Fios on auto-pay and assumed it was coming out of her checking account every month. The internet seemed fine up until June when it was suddenly cut off....

My mother, an elderly woman, had Verizon Fios on auto-pay and assumed it was coming out of her checking account every month. The internet seemed fine up until June when it was suddenly cut off. Apparently over here in North Texas, Frontier bought a big chunk of Verizon and--without proper notification--just switched over Verizon customers to their POS Frontier service. So, looking for a reason why the internet was cut off, I checked my mother's most recent bill to see that it was nearly $900. They were charging her around $80 for a 25mb download/25mb upload speed. Then they charged her an additional $21 per month for a TV service she didn't even have! That was on top of the $35 late fee per month (even though, like I said, they didn't give proper notification of a company buyout). So I called to dispute the charges, the man in customer service transferred me to collections. She, not knowing why the moron sent me there considering I wasn't intent on paying a dime until it was fixed, sent me back to customer service. This new rep promised the issue me credits on the overcharge but then disconnected from me and didn't care to call me back (after I gave him my number). I called back and got this lady in customer service who began to preach to me about responsibility. She said it's my mother's responsibility to check her statement, regardless of whether or not she has auto-pay, and even went into an example about her own personal car payment. I explained to her that she clearly needs to take a lesson from herself about responsibility and learn to do her job right (and went into deep detail about how auto-pay works AKA it's for people with lives who don't have time to consistently check every bill) before hanging up on her. I called back, explained everything to another guy, who then put me on hold while he "looked into it." The idiot transferred me to collections. She transferred me back to customer service and as the new rep told me the same bs everyone else was, I asked to talk to a manager. Immediately, she was able to issue me a credit of almost $300 (which is what all of these other incompetent reps were telling me was IMPOSSIBLE since the overcharges were OUR FAULT) and sent us back to collections to put us on an extended payment program to get our billing settled and our internet cut back on. Here, the man said he would set us up for 50mb download/50 mb upload speed and, without any down deposit, would have our internet on in 24 hrs and wouldn't expect a payment until a month from now. Suspiscious, I called back the next morning to see if someone could expedite the process to get my internet cut on as I've been without it far too long. Come to find out our internet wasn't even set to be turned back on. It was shown as disconnected because the moron in collections didn't put it in the system right, as a down payment is apparently required to do so. So the lady helped us out, getting our down payment scheduled almost a month from now, and said it would be cut on in another 24 hours. I called customer service to see if they could push the order through but they said that because an order was already pending for our upgraded plan we would have to wait for that to finish and then another 24 hr window for our service to be reconnected. When I mentioned how ridiculous that was and how long we've been without internet, he informed me that in their system our intenet was cut off yesterday. No, that's when I called in. IT WAS CUT OFF WEEKS PRIOR, AS MANY REPS HAVE EVEN MENTIONED BEING THAT THE ACCOUNT WAS PAST DUE. I told him that if they charge us one penny extra for those weeks without service, they can shove that bill up their ass. So, the internet was finally cut on. Yay! But it was incredibly slow, ran several internet speed tests to determine it was about an average of 4.5 download and 7 upload speed. WTF? I called again and the guy said that no one upgraded me to 50/50. He then said someone may be wrong with my box, as the speeds dropped dramatically slow and he couldn't improve them from my end. He put in a request to send me a new box and transferred me to collections so I could finally get my internet speed upgraded to 50/50 as promised (even though at first she was hesitant to do so since my account is still past due). Anyways, sorry for the jumbled paragraph. I'm still pissed. Stay far far FAR away from this POS company. They are a scam. Shame on Verizon for selling us out to these leeches.

 – About 3 weeks ago.

Phone has been down for over a month, and Internet is at dial-up speeds for the same. Frontier is terrible, and we are dropping our service. Contract? Yep...but that requires that you provide...

Phone has been down for over a month, and Internet is at dial-up speeds for the same. Frontier is terrible, and we are dropping our service. Contract? Yep...but that requires that you provide services that we pay for. It's a two-way street. You suck, Frontier!

 – About 3 weeks ago.

Have not had internet for 3 days called up on my only day off and, the lady on the phone with tech support told me I was being irrational because I wanted to cancel??? NO SERVICE = NO CASH Simple...

Have not had internet for 3 days called up on my only day off and, the lady on the phone with tech support told me I was being irrational because I wanted to cancel??? NO SERVICE = NO CASH Simple

 – About 3 weeks ago.

OH MY GOD FRONTIER SUCKS.

I LIVE IN A HOUSE AND MY ROOM IS RIGHT ABOVE THE LIVING ROOM AND THE LIVING ROOM GETS AWESOME RECEPTION.

MY ROOM, HOWEVER DOES NOT.

OH MY GOD FRONTIER SUCKS.

I LIVE IN A HOUSE AND MY ROOM IS RIGHT ABOVE THE LIVING ROOM AND THE LIVING ROOM GETS AWESOME RECEPTION.

MY ROOM, HOWEVER DOES NOT.

ALSO WHEN IT IS WORKING ITS SLOW (NOT OPERA'S FAULT!) IN MY ROOM.

MY NEIGHBOR HAS CHARTER AND HER INTERNET COMES IN BETTER THEN MINE.

 – About 3 weeks ago.

The local UPS Store person is telling me that he get's about 20 to 30 returned units a day since Froniter took over from Verizon...

The local UPS Store person is telling me that he get's about 20 to 30 returned units a day since Froniter took over from Verizon

 – About 3 weeks ago.

Frontier sucks in Sullivan county PA . Also my wifi dropped over a hundred times in a 30 day period I'm glad I pay for a service I do not receive. ...

Frontier sucks in Sullivan county PA . Also my wifi dropped over a hundred times in a 30 day period I'm glad I pay for a service I do not receive.

 – About 3 weeks ago.

Was wondering why my bill increased so much, so I cancelled my e-bill and ordered a paper one. Not only had they cut my internet speed in half, but they were charging me for a Romanian language...

Was wondering why my bill increased so much, so I cancelled my e-bill and ordered a paper one. Not only had they cut my internet speed in half, but they were charging me for a Romanian language package. I speak English and Japanese and my wife speaks English and Vietnamese. To say I'm confused would be an understatement.

 – About 3 weeks ago.

Frontier cable back office cannot seem to get their billing correct. I moved from one house to another and dropped my phone service. My bill was suppose to drop 30 dollars. For the next two months...

Frontier cable back office cannot seem to get their billing correct. I moved from one house to another and dropped my phone service. My bill was suppose to drop 30 dollars. For the next two months they kept charging me for the phone, although I've dropped it. Then in September finally the phone didn't show any longer, but some how my bill jumped up to 60 dollars. I've been on the phone for over 2 hours trying to get this corrected. This is the most stupidest company I've ever seen. My heart goes out to anyone that has to work at this company due to their lack support by their management.

 – About 3 weeks ago.

Tampa, FL - Service not working properly since transition from Verizon. Asked to speak with a supervisor toady after 50min of pure pain on phone w tech "support". Was told they do not...

Tampa, FL - Service not working properly since transition from Verizon. Asked to speak with a supervisor toady after 50min of pure pain on phone w tech "support". Was told they do not transfer to supervisors and that a supervisor would not be able to help either. Ultimately, i asked for a supervisor to call me and one did. He must have had to go because he hung up on me. Frontier sucks!!!

 – About 3 weeks ago.

FLORIDA: Ordered 2 additional set top boxes, they sent 3. None of them were activated so we waited a week for a tech. When he arrived, he dragged our AV rack across the wood floors, left the rack...

FLORIDA: Ordered 2 additional set top boxes, they sent 3. None of them were activated so we waited a week for a tech. When he arrived, he dragged our AV rack across the wood floors, left the rack open, went out to his truck and simply left. No paperwork, no card, nothing. We called to reschedule and were told someone would show up between next Tuesday evening and Wednesday by 5pm with an hour notice. Only option. i called back a few times. 2 of the 4 people i spoke with were absolutely embarrassed to work for Frontier. The other 2 had embraced defeat and were very sour. i would rather watch TV on my phone than send another check to Frontier.

 – About 3 weeks ago.

Ordered 2 additional set top boxes, they sent 3. None of them were activated so we waited a week for a tech. When he arrived, he dragged our AV rack across the wood floors, left the rack open, went...

Ordered 2 additional set top boxes, they sent 3. None of them were activated so we waited a week for a tech. When he arrived, he dragged our AV rack across the wood floors, left the rack open, went out to his truck and simply left. No paperwork, no card, nothing. We called to reschedule and were told someone would show up between next Tuesday evening and Wednesday by 5pm with an hour notice. Only option. i called back a few times. 2 of the 4 people i spoke with were absolutely embarrassed to work for Frontier. The other 2 had embraced defeat and were very sour. i would rather watch TV on my phone than send another check to Frontier.

 – About 3 weeks ago.

My wife and I were both on hold, listening to horrible "music" this morning. I drove for 1 hour, still on hold. Nobody ever answered. Our internet connection. And home phone were down for...

My wife and I were both on hold, listening to horrible "music" this morning. I drove for 1 hour, still on hold. Nobody ever answered. Our internet connection. And home phone were down for several hours this morning.

I've also noticed that our wifi internet speed is about 1/3 what it was under Verizon, with the same hardware and contract.

 – About 3 weeks ago.

I have been on hold for over 1 hr., and still am. These guys can't solve any technical problems, and have to call back multiple times (and be on hold) - and repeat the story every time to a new...

I have been on hold for over 1 hr., and still am. These guys can't solve any technical problems, and have to call back multiple times (and be on hold) - and repeat the story every time to a new rep. Frontier sucks!

 – About 3 weeks ago.

Just so any Verizon people who got shoved over to Frontier know. Frontier always sucked. Verizon didn't do anything, Frontier literally can turn something that works into a sack of fecal matter...

Just so any Verizon people who got shoved over to Frontier know. Frontier always sucked. Verizon didn't do anything, Frontier literally can turn something that works into a sack of fecal matter within mere minutes.

 – About 3 weeks ago.

Just trying to transfer my service since we moved... appointment window 8-5?? Okay, I'll deal with it and take a vacation day from work. Never showed up!!!! Thwy apologized and rescheduled for...

Just trying to transfer my service since we moved... appointment window 8-5?? Okay, I'll deal with it and take a vacation day from work. Never showed up!!!! Thwy apologized and rescheduled for today, and they didn't show up again!!!!!! Two vacation days in, no internet... customer service is useless. This company can go to hell.

 – About 3 weeks ago.

Frontier is the worst cable provider I have ever experienced. My wife has been on hold for an hour 1/2 and still on hold to reach technical support to fix our Internet connection. I am cancelling and...

Frontier is the worst cable provider I have ever experienced. My wife has been on hold for an hour 1/2 and still on hold to reach technical support to fix our Internet connection. I am cancelling and going to direct tv! Please do not get this service!

 – About 3 weeks ago.

I am using my data to send this message because my internet is down again. THANKS FOR NOTHING FRONTIER!...

I am using my data to send this message because my internet is down again. THANKS FOR NOTHING FRONTIER!

 – About 3 weeks ago.

I can finish one freaking match on my video game without the stupid connection being lost. If I had the power to ban Frontier, it would be a felony to be associated with them...

I can finish one freaking match on my video game without the stupid connection being lost. If I had the power to ban Frontier, it would be a felony to be associated with them

 – About 3 weeks ago.

I've been working in telcom for 30 years, and NEVER have I had so much problems in getting 1 lousy number forwarded to another. These idiots could screw up a phone system that only had 2 cans and...

I've been working in telcom for 30 years, and NEVER have I had so much problems in getting 1 lousy number forwarded to another. These idiots could screw up a phone system that only had 2 cans and a piece of string!

 – About 3 weeks ago.

Long story short they owe us $385.63 cents for a charge that should never have been made. After speaking to 7 different representatives (all of which gave us contradicting information- and bad...

Long story short they owe us $385.63 cents for a charge that should never have been made. After speaking to 7 different representatives (all of which gave us contradicting information- and bad attitudes), the last representative claimed that there were no notes from any of my calls. We ended the conversation basically with "you might get all of your money back but most likely not" 🙃🙃🙃🙃🙃🙃🙃🙃

 – About 3 weeks ago.

Our internet was working fine until this past Tuesday (August 30, 2016), now it won't come back to this day.. We tried calling customer service and they hung up on us.. ...

Our internet was working fine until this past Tuesday (August 30, 2016), now it won't come back to this day.. We tried calling customer service and they hung up on us..

 – About 3 weeks ago.

Tampa I cancel the FiOS from Frontier on July 12 got a final bill and received a bill after I cancel the service Frontier refused to credit the amount. Just like they refused to fix the battery backup...

Tampa I cancel the FiOS from Frontier on July 12 got a final bill and received a bill after I cancel the service Frontier refused to credit the amount. Just like they refused to fix the battery backup box so I didn't have service for 3weeks. Go Bright House 300 MPs for 55 bucks for a year

 – About 3 weeks ago.

I am an older fella and I must say that this is BY FAR THE WORST COMPANY IN AMERICA. I have options where I live so FrOnTiEr can piss off...

I am an older fella and I must say that this is BY FAR THE WORST COMPANY IN AMERICA. I have options where I live so FrOnTiEr can piss off

 – About 3 weeks ago.

Its very hard to do research for college when the internet got out literally every five minutes. Have had multiple repairmen come out and each time they said they fixed it. Couple minutes after they...

Its very hard to do research for college when the internet got out literally every five minutes. Have had multiple repairmen come out and each time they said they fixed it. Couple minutes after they leave the internet goes to shit again. Unfortunately theyre the only provider in my area.

 – About 3 weeks ago.

Never in my 52 years have I had to deal with such a horrible company! Their take over of my Verizon Fios service in April was a nightmare. I gave them 3 months,to fix my problems before switching to...

Never in my 52 years have I had to deal with such a horrible company! Their take over of my Verizon Fios service in April was a nightmare. I gave them 3 months,to fix my problems before switching to Charter in June. NOW Frontier is backing out of all the credits its customer service reps gave me and others who called about their lack of service. I was given acct credits by 2 different customer service reps for no On-Demand, no phone and other TV and internet problems. The credits were never posted to my bill. Everyone I spoke to said they would fix my balance but never did. TODAY I finally spoke to a supervisor named Karen. She said Frontier did not authorize reps to give any credits and the company denied them all. She said they fired those reps because they were not allowed to give credits for On Demand service because Frontier say ON DEMAND is a FREE SERVICE. So Frontier would not authorize credits for a free service not working. She said Frontier would only give $25 credits to new customers in the 3 states affected by the take over, but said they gave $50 credits to existing customers in other areas. Also, I switched to Charter June 28, but they still billed me for July! Luckily I finally got that fixed, but I had to contact Frontier 10 times (and thats not counting all the calls that kept me on hold so long that I hung up).

 – About 3 weeks ago.

I cant access WatchESPN or any sports streaming app

Thanks Frontier...

I cant access WatchESPN or any sports streaming app

Thanks Frontier

 – About 3 weeks ago.

I HATE FFRONTIER!!!!!!! This has been going on for months since they took over verizon. Why can't anyone do anything about this rip off!!!!!...

I HATE FFRONTIER!!!!!!! This has been going on for months since they took over verizon. Why can't anyone do anything about this rip off!!!!!

 – About 3 weeks ago.

Our Internet work OK for a few years after the verizion-frontier switch but lately.it just keeps shutting down and then popping back on to shutting down again. In this day in age my crappy sprint...

Our Internet work OK for a few years after the verizion-frontier switch but lately.it just keeps shutting down and then popping back on to shutting down again. In this day in age my crappy sprint wireless is better.That is not saying much.

 – About 3 weeks ago.

We have not had Internet service for more than 2 months. How do I get involved with the class action suit?...

We have not had Internet service for more than 2 months. How do I get involved with the class action suit?

 – About 4 weeks ago.

WHY IS THE INTERNET SO SLOW!!!! MY SON SUBMITS ESSAYS FOR COLLEGE WITH A DEADLINE. THE INTERNET JUST FROZE COMPLETELY FOR QUITE SOME TIME AND HIS ESSAY WAS SUBMITTED LATE BECAUSE OF IT. DO YOUR JOB...

WHY IS THE INTERNET SO SLOW!!!! MY SON SUBMITS ESSAYS FOR COLLEGE WITH A DEADLINE. THE INTERNET JUST FROZE COMPLETELY FOR QUITE SOME TIME AND HIS ESSAY WAS SUBMITTED LATE BECAUSE OF IT. DO YOUR JOB FRONTIER AND FIX THE INTERNET SPEED!!!!!!! PATHETIC!!!!

 – About 4 weeks ago.

What a bunch of crooks. I had Verizon and they inherited my account. Shameless people. I sold my house, and left and they charged me $240 termination fees, they claim I cancelled the service 15 days...

What a bunch of crooks. I had Verizon and they inherited my account. Shameless people. I sold my house, and left and they charged me $240 termination fees, they claim I cancelled the service 15 days too early. I cannot possibly go to court for that and they probably know it.

 – About 4 weeks ago.

our Frontier SLOW speed internet is so slow, my lovely 92 year old mother-in-law in Ohio, can call us down here in Texas faster on an old land line, than Frontier can hook me up with my sister in law...

our Frontier SLOW speed internet is so slow, my lovely 92 year old mother-in-law in Ohio, can call us down here in Texas faster on an old land line, than Frontier can hook me up with my sister in law down the rode from my mother in law in Ohio with the internet.

verizon (you know the one, the one that hung us all out to dry with Frontier slow speed internet), use to peg out all the time at 2.5 or above, and now all we get with Frontier Slow Speed internet is anywhere from .5 to 1.5. we pay for 3, and are lucky to get 1.0.

with verizon, we never had problems with our smart t.v. dropping us, happens all the time with Frontier, to a point, we just dropped netflex because we could never hook up via Frontier.

Verizon, you suck too, for putting us with Frontier.

i think it's about time to just drop it all. cord cutter the internet, the damn t.v. and the gd phone too.

this is what happens when you get old...

 – About 4 weeks ago.

The fucks at Frontier: let's buy Verizon's shit, we got this, ain't that hard right? Verizon customers will love us. Just get ready for our stock to skyrocket, Craig....

The fucks at Frontier: let's buy Verizon's shit, we got this, ain't that hard right? Verizon customers will love us. Just get ready for our stock to skyrocket, Craig.

 – About 4 weeks ago.

Tech came to install 2nd internet line, said it can't be done. STILL charged for installation and charged for the 2nd line. Do these fucknuts not check the Tech notes where is said he didn't...

Tech came to install 2nd internet line, said it can't be done. STILL charged for installation and charged for the 2nd line. Do these fucknuts not check the Tech notes where is said he didn't do shit at my house, what the fuck bruh.

 – About 4 weeks ago.

Dude, this company is really defrauding its new customers! I am so happy that we are not alone. My parents' service unfortunately was transferred to Frontier a few months ago. My wife has...

Dude, this company is really defrauding its new customers! I am so happy that we are not alone. My parents' service unfortunately was transferred to Frontier a few months ago. My wife has helped them get thing straightened up. She has called Frontier each month for the past 3 months because my parents' bill went up to 150 per month. My wife was told that the bill would be reduced to 84.99 per month last month, but we would have to upgrade the internet speed from 50/50 to 100/100--the catch was, there is an $80 one time activation fee. My folks just got their bill again, and the promotion discount was never applied. She just called them twice. 1st time after for more than half an hour, a girl came on (British accent), heard the problem, and verbally told my wife that the monthly amount would be reduced to 80.99. My wife specifically asked her how soon the new amount would be reflected in the online account so that we could pay for it, and that girl said in 5 minutes. Wifey waited > 30 minutes, and still the amount on line was the old amount ~ 150. So my devoted wife called Frontier again for my parents. This time she waited around 20 minutes, and had to tell the story again. She even offered to tell the 2nd person the reference number given by the 1st person, but they actually didn't want it. The 2nd person said the promotion from June was never activated and needed to be activated (what a different story now) and someone would call my wife back tomorrow. My wife asked the 2nd person if we terminate service now, would there be any penalty? And the 2nd person was like, "Well...I don't think so." What?? After hearing all this nonsense, I suggested to my parents that it's time to switch now. Frontier has such a mess on their end that I wonder if they even know how to prorate partial month service.

 – About 4 weeks ago.

I keep getting bumped offline for WEEKS now... when I was on AOL 20+ years ago... they used to have a "stayonline" program that would run in the background. Haven't any brainiacs come up...

I keep getting bumped offline for WEEKS now... when I was on AOL 20+ years ago... they used to have a "stayonline" program that would run in the background. Haven't any brainiacs come up with something to fix Frontier's issues FOR them... AND us yet? ;)

 – About 4 weeks ago.

Getting error FM0124 on the Frontiertv app since last week. Tech support said programmers are working on getting subscription info sorted out and there's nothing they can do and hung up! ...

Getting error FM0124 on the Frontiertv app since last week. Tech support said programmers are working on getting subscription info sorted out and there's nothing they can do and hung up!

 – About 4 weeks ago.

live chat experience: wait, wait, wait,. talk to someone finally give info, check blinky lights, then "hold on a minute while i test the line" 15 mins later "the operator has ended the...

live chat experience: wait, wait, wait,. talk to someone finally give info, check blinky lights, then "hold on a minute while i test the line" 15 mins later "the operator has ended the chat. thanks for contacting us" of course with nothing fixed and not so much as a see ya later chump.

 – About 4 weeks ago.

To Tampa: below are contacts I got after fileing complaints with state attorney. They were of some help but issue not fully resolved.

Melanie Williams
Senior Vice President & GM...

To Tampa: below are contacts I got after fileing complaints with state attorney. They were of some help but issue not fully resolved.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

 – About 4 weeks ago.

Frontier sucks, average download speed is 0.1 Mbps. Can't even play online games anymore....

Frontier sucks, average download speed is 0.1 Mbps. Can't even play online games anymore.

 – About 4 weeks ago.

Is there some type of Class action lawsuit in the works?...

Is there some type of Class action lawsuit in the works?

 – About 4 weeks ago.

Lost LEADER THERE ARE NO CONTACTS as you leaders say WTF all i want is the contacts at local and state level to DO A FORMAL COMPLAINT IN WRITEN Form...

Lost LEADER THERE ARE NO CONTACTS as you leaders say WTF all i want is the contacts at local and state level to DO A FORMAL COMPLAINT IN WRITEN Form

 – About 4 weeks ago.

I was locked in to an amazing 108.47$ a month for 75/75 and custom HD channels when it was Verizon. Now with Frontier, I ordered two HD boxes that never came in, still got charged for them though!...

I was locked in to an amazing 108.47$ a month for 75/75 and custom HD channels when it was Verizon. Now with Frontier, I ordered two HD boxes that never came in, still got charged for them though! Even after "credits reimbursed" I now get something on my account showing my new bill here on out is $154.

What the...?

 – About 4 weeks ago.

Question: OK. We all know Frontier sucks, but why? Did Verizon really sabotage them somehow? The basic infrastructure should be the same (right?) from Verizon days. So--what is the core difference...

Question: OK. We all know Frontier sucks, but why? Did Verizon really sabotage them somehow? The basic infrastructure should be the same (right?) from Verizon days. So--what is the core difference here that would make basic service go this bad this quick? It's hard to believe just a change of personal would break things for so long on the same hardware. Are there any experts out there that can give an informed opinion?

 – About 4 weeks ago.

Frontier's technology is so much inferior to Verizon. Why did Verizon unload all these properties and sell it to Frontier?
To make matters worse the outsourcing company's customer...

Frontier's technology is so much inferior to Verizon. Why did Verizon unload all these properties and sell it to Frontier?
To make matters worse the outsourcing company's customer service sucks. Anyways , I'm positive, the top executives at Verizon are laughing all the way to the bank

 – About 4 weeks ago.

Sitting on hold for 2 hours now. Still no help. No internet all day. 2 of the three handsets of my cordless phones are dead from sitting on hold. The third one will probably die before anyone comes on...

Sitting on hold for 2 hours now. Still no help. No internet all day. 2 of the three handsets of my cordless phones are dead from sitting on hold. The third one will probably die before anyone comes on the line unbelievable. Worst customer service experience ever!!!!

 – About 4 weeks ago.

How does Frontier suck let me count the ways, they answer calls they do not return emails, there is no one available to chat on line, they have taken away channels because they are not offered, but...

How does Frontier suck let me count the ways, they answer calls they do not return emails, there is no one available to chat on line, they have taken away channels because they are not offered, but I had them yesterday..........

 – About 4 weeks ago.

Well, honestly. FRONTIER SUCKS. On both of our TVs (the tvs are fine, it's the cable connection outside) get out of sync with picture and audio ALOT. We called and they come out and repair, 1 week...

Well, honestly. FRONTIER SUCKS. On both of our TVs (the tvs are fine, it's the cable connection outside) get out of sync with picture and audio ALOT. We called and they come out and repair, 1 week later SAME PROBLEM. and they say the repair is free because it's their equipment. NO. THEY CHARGE US AN EXTRA $100 NEXT BILLING CYCLE. With all of us switching to different networks, they'll go out of business soon.

 – About 4 weeks ago.

Well, honestly. FRONTIER SUCKS. On both of our TVs (the tvs are fine, it's the cable connection outside) get out of sync with picture and audio ALOT. We called and they come out and repair, 1 week...

Well, honestly. FRONTIER SUCKS. On both of our TVs (the tvs are fine, it's the cable connection outside) get out of sync with picture and audio ALOT. We called and they come out and repair, 1 week later SAME PROBLEM. and they say the repair is free because it's their equipment. NO. THEY CHARGE US AN EXTRA $100 NEXT BILLING CYCLE. With all of us switching to different networks, they'll go out of business soon.

 – About 4 weeks ago.

You guys suck!!!!!!! We can't even buy a movie months later, let alone access the $1000+ movies we bought while you were Verizon!!!!! Something freaking goes wrong daily!!!!! We are reaching...

You guys suck!!!!!!! We can't even buy a movie months later, let alone access the $1000+ movies we bought while you were Verizon!!!!! Something freaking goes wrong daily!!!!! We are reaching out to government officials in Long Beach CA and make sure they know how much you truly suck!!

 – About 4 weeks ago.

4 Hours on hold,, and TV and phone still not working. Disconnected twice. I'm waiting for calls from hospital, and after four hours was told it woujld be 3-days before a technician can come out...

4 Hours on hold,, and TV and phone still not working. Disconnected twice. I'm waiting for calls from hospital, and after four hours was told it woujld be 3-days before a technician can come out to fix problem. We were forced to change to Frontier a few months ago. I would concur this is the worst company ever. No call back after being disconnected after a 1 hour hold, not once but twice.

 – About 4 weeks ago.

these fuckers have the worst customer service, my cable has not been working for 4 days now and I have called and called and put on hold, finally got a hold of a customer service rep, and his first...

these fuckers have the worst customer service, my cable has not been working for 4 days now and I have called and called and put on hold, finally got a hold of a customer service rep, and his first question was I wanted to buy internet protection plan for 4.99. terrible service, they do not give a crap, they need to be shut down. frankly, if you can not provide the service you are collecting on, you need to be put out of business.

 – About 4 weeks ago.

I experienced and continue to experience the same problems most of you have described. Let's all report them to the BBB, and shut these mother fuckers down. ...

I experienced and continue to experience the same problems most of you have described. Let's all report them to the BBB, and shut these mother fuckers down.

 – About 4 weeks ago.

The worst. Wondered why 1/2 of my channels were not there, on-demand wasn't there for the longest time and caller ID is no longer an option. I waited on hold and got the runaround for over an...

The worst. Wondered why 1/2 of my channels were not there, on-demand wasn't there for the longest time and caller ID is no longer an option. I waited on hold and got the runaround for over an hour. Then I went on chat, and that got me nowhere. The FCC needs to clamp down on these jokers and pull their franchise ASAP.

 – About 4 weeks ago.

Forget whatever Verizon Fios did to make things difficult for them in Florida. That has nothing to do with the horrible customer service, long waits to speak to anyone and inflexibility with pricing....

Forget whatever Verizon Fios did to make things difficult for them in Florida. That has nothing to do with the horrible customer service, long waits to speak to anyone and inflexibility with pricing.
I'm paying $188 a month for two TVs with one DVR and one movie channel. When I told them that I wanted to turn off service to my second TV (as we were not using it), I was told that I would have to switch to "Frontier" pricing, which would be $237/month for one TV with the same services that I have now. It simply should not be that difficult to remove service for one TV. What gives?
I was also informed that when my Fios contract expired, I would be charged Frontier rates anyway. I can't understand how they expect to compete by charging those rates for the same service...
Brighthouse is on the way tomorrow....

 – About 1 Month ago.

Worst service, wrong account information, wrong billing or over billing since taking over Verizon DSL. Customer Service stinks. How can this company continue to get away with what they are doing to...

Worst service, wrong account information, wrong billing or over billing since taking over Verizon DSL. Customer Service stinks. How can this company continue to get away with what they are doing to customers? I hate this company and hope they are sued out of business. I also hope they have to answer to a formal Federal inquiry on their way of conducting business. A subpoena to dig deep into their records and look for incriminating evidence would be nice.

 – About 1 Month ago.

We live in rural Michigan and I've called Frontiers 20x in the last 3 months. Still nothing. Worst internet company ever....

We live in rural Michigan and I've called Frontiers 20x in the last 3 months. Still nothing. Worst internet company ever.

 – About 1 Month ago.

Don't be mad at Frontier Verizon sucks they sold us out then sabotaged the lines they sold to Frontier...

Don't be mad at Frontier Verizon sucks they sold us out then sabotaged the lines they sold to Frontier

 – About 1 Month ago.

I HATE HATE HATE HATE HATE WITH FRONTIER WITH A PASSION!!!! I WILL MAKE IT MY LIFE'S MISSION TO TAKE ALL OUR 40+ NATIONWIDE ACCOUNTS SOMEWHERE ELSE....

I HATE HATE HATE HATE HATE WITH FRONTIER WITH A PASSION!!!! I WILL MAKE IT MY LIFE'S MISSION TO TAKE ALL OUR 40+ NATIONWIDE ACCOUNTS SOMEWHERE ELSE.

 – About 1 Month ago.

Frontier Communications is defrauding its customers in western North Carolina. I signed up for 6/1.5 speed internet from Frontier. I NEVER received even HALF those speeds. After the first year of...

Frontier Communications is defrauding its customers in western North Carolina. I signed up for 6/1.5 speed internet from Frontier. I NEVER received even HALF those speeds. After the first year of trouble with slow speeds, we found out that Frontier had provisioned our line for only 3/.5 and never bothered to reduce our price. Now, it has been almost 5 years and we are lucky to get half a meg download speeds in the evenings and our latency is through the roof. And our area is a known congested area and for 5 years, Frontier has scheduled no relief, despite KNOWING they have customers that are not getting what they are paying for.

I am in the process of investigating a class action lawsuit.

 – About 1 Month ago.

To continue my saga, after several times waiting for food I tier to answer their phone, finally someone answered! I was so happy until I realized the person helping me had no idea what they were...

To continue my saga, after several times waiting for food I tier to answer their phone, finally someone answered! I was so happy until I realized the person helping me had no idea what they were doing.....I had called for a minor thing, I could not get one particular movie I had paid for to play. So now after the tech guy tried to fix it, I had no TV or Internet. I was better off before I called! I was so pissed, I need the Internet because I work from home. He did not know what to do and said someone will call me back five days later for the Internet problem. I asked for a supervisor and he said no, I could not talk to a supervisor. Where the hell did this company come from? We had good service with Verizon, Frontier needs to get the fuck out of Texas. They make Time Warner look awesome, it's like the Cable company twilight zone!! Maybe it's time to drop the cable companies, after all they are overcharging anyway.

 – About 1 Month ago.

Horrible customer service. Online account information is usually incorrect. Reps do not even have correct information. Verizon may have had issues but never experienced so much misinformation or...

Horrible customer service. Online account information is usually incorrect. Reps do not even have correct information. Verizon may have had issues but never experienced so much misinformation or billing confusion. Wish Verizon had not sold their lines to Frontier. I want Verizon back.

 – About 1 Month ago.

This is utterly ridiculous!!! How are these incompetent assholes still in business???? I have literally spent 6+ hours with Frontier since Monday and have gotten NO WHERE. Every. Person. That I speak...

This is utterly ridiculous!!! How are these incompetent assholes still in business???? I have literally spent 6+ hours with Frontier since Monday and have gotten NO WHERE. Every. Person. That I speak with gives me different info. I'm just trying to set up service for God's sake. Unfortunately Frontier is the only internet provider in my area, and I take online courses so what choice do I have? Even the supervisors don't return calls or handle issues. Fuck Frontier!!!!

 – About 1 Month ago.

Wow, I didn't think anything could be worse than Time Warner, then I got stuck with Frontier Communications because I had Verizon and they sold out. I have been trying to call Frontier for 2 days,...

Wow, I didn't think anything could be worse than Time Warner, then I got stuck with Frontier Communications because I had Verizon and they sold out. I have been trying to call Frontier for 2 days, no one EVER comes to the phone. I'm just hanging there, he'll the music on the phone doesn't even work right. I ordered a movie, overpaid for it and the damn thing will not play, I'm ditching this overpriced, shitty, unresponsive cable company named Frontier Communications. You would think that since cable companies will soon be irrevellent they would at least try to hang on by giving you some kind of customer service. This company sucks balls.

 – About 1 Month ago.

Just want to say how much i appreciate Frontier and the great service I get...#FRONTIERFOREVER...

Just want to say how much i appreciate Frontier and the great service I get...#FRONTIERFOREVER

 – About 1 Month ago.

Frontier is great or were liars,well FRONTIER SUCKS!!!2 days no internet they don't answer then call back they hang up..Dump these criminals..I and I don't lie New York idiot......

Frontier is great or were liars,well FRONTIER SUCKS!!!2 days no internet they don't answer then call back they hang up..Dump these criminals..I and I don't lie New York idiot...

 – About 1 Month ago.

IF YOU SAY YOU DON'T LIKE FRONTIER YOU MUST BE A LIAR OR JUST PLAIN DUMB...

IF YOU SAY YOU DON'T LIKE FRONTIER YOU MUST BE A LIAR OR JUST PLAIN DUMB

 – About 1 Month ago.

FRONTIER FOR PRESIDENT...

FRONTIER FOR PRESIDENT

 – About 1 Month ago.

My internet is so much faster now that Frontier is the service provider...consistent 25 mps...

My internet is so much faster now that Frontier is the service provider...consistent 25 mps

 – About 1 Month ago.

Worse incompetent customer service -
All I wanted to do was change my service to a new address - the tech was slow to begin and couldn't find my original account so he set me up on a new...

Worse incompetent customer service -
All I wanted to do was change my service to a new address - the tech was slow to begin and couldn't find my original account so he set me up on a new month to month plan at a cheaper rate yay??(gave me no new account number) it would take 3 days for a new router to come to my house. After 5 days of nothing I called and another tech confirmed it was on its way the next day -- 4 more days I call and no trace of the router being sent - so this person says he's transferring me to tech support - after 20 minutes the tech doesn't know what I need so he goes and waits for another 30 minutes so he himself can talk with customer service to find out what's wrong - they find out I don't get frontier service in my new area- good cancelled my account!

 – About 1 Month ago.

Wow, I had been with Verizon for 17 years, switching over my Online Web access for email alone had taken them 3- days just to migrate everything over, oh did I mention I lost most of my email? Within...

Wow, I had been with Verizon for 17 years, switching over my Online Web access for email alone had taken them 3- days just to migrate everything over, oh did I mention I lost most of my email? Within the last 3 months alone my Wi-Fi connectivity is horrible; my network keeps dropping, and my Internet experience now is down to a crawl! The premise of having FIOS was for speed. DirecTV which I currently have does not offer Internet through AT&T in my area. I am S.O.L with providers in my area, I did not ask for this crap. Last night came home to hear my wife say she had been on hold on phone for 52 min. then they hung up. Oh and did I tell you about the customer service reps that I can’t understand!

 – About 1 Month ago.

wtf is with the $600 early termination fee??...

wtf is with the $600 early termination fee??

 – About 1 Month ago.

Frontier blows shit out of there assholess on line for 45 minutes talked to a rep got cut off called back this company is the worst pile of shit anyone could deal with they took over verision ...

Frontier blows shit out of there assholess on line for 45 minutes talked to a rep got cut off called back this company is the worst pile of shit anyone could deal with they took over verision interenet completely sucks 10 minute down load what the fuck
Going with satellite fuck these dick wads

 – About 1 Month ago.

I waited years before I could finally move some place with Verizon FiOS. I was always stuck with shitty Brighthouse Networks. I finally moved. I enjoyed 6 months of blazing fast internet and great...

I waited years before I could finally move some place with Verizon FiOS. I was always stuck with shitty Brighthouse Networks. I finally moved. I enjoyed 6 months of blazing fast internet and great customer service. Then I see billboards around town. Next thing I know, I am now a Frontier subscriber. Are you fucking kidding me?

 – About 1 Month ago.

Absolutely the worst service. Billing is wrong, internet speed is 1/3 of what we had with Verizon DSL. Customer service is not too helpful, tech support is not trained properly or they have no...

Absolutely the worst service. Billing is wrong, internet speed is 1/3 of what we had with Verizon DSL. Customer service is not too helpful, tech support is not trained properly or they have no knowledge on how to troubleshoot properly. When you call, you are placed on hold multiple times, get transferred, sometimes get cut-off, and then you are given no solution or answers for the problem. This company needs to answer for their over charging many Verizon customers and not providing adequate services as mandated by law. This company also needs to be investigated internally and there needs to be an investigation as to why a lot of the Verizon people are being screwed over on their designated internet speeds, the over billing and Frontier Communications lack of action to resolve these matters.

I am so disgusted at these people and their business practices. I am very hopeful that there will be a criminal investigation on this company.

 – About 1 Month ago.

We have been without internet since Verizon became Frontier Internet. Since then, the internet has NOT worked. Can not get anyone out to fix. We order a technician out, they don't come, we...

We have been without internet since Verizon became Frontier Internet. Since then, the internet has NOT worked. Can not get anyone out to fix. We order a technician out, they don't come, we call, they say they have NO record or the call. Its a vicious circle. They owe us so much money. They say we are cancelled, and expect a refund. Never get it and when I call they say our service is still active.

 – About 1 Month ago.

Is there a class action suit being filed in Texas?...

Is there a class action suit being filed in Texas?

 – About 1 Month ago.

Our Frontier wifi shuts down all the time. It's getting to the point where it isn't worth out money... #FuckFrontier. But sadly it's all we can get out here so I'm stuck on this...

Our Frontier wifi shuts down all the time. It's getting to the point where it isn't worth out money... #FuckFrontier. But sadly it's all we can get out here so I'm stuck on this frontier he'll forever.... Help me

 – About 1 Month ago.

Its a scam they are causing your back up batteries to us up all their stored power....

Its a scam they are causing your back up batteries to us up all their stored power.

 – About 1 Month ago.

Last week on friday our modem stopped working. We thought that it would be no problem because Verizon would always send a new modem over with one day shipping. This was not the case. We figured out...

Last week on friday our modem stopped working. We thought that it would be no problem because Verizon would always send a new modem over with one day shipping. This was not the case. We figured out that frontier now owned the verizon internet near us. We called them and they said that they would send a modem to our house in 3-5 business days. It has now been 9 business days. I guess i have to go sit on hold for 4 more hours to get someone to lie to me saying they will ship it. lovely.

 – About 1 Month ago.

I have been trying for 7 days to successfully move my existing service from my old address 14 miles away with no luck. I have logged over 14+ hours on hold and on the phone with no resolve. It...

I have been trying for 7 days to successfully move my existing service from my old address 14 miles away with no luck. I have logged over 14+ hours on hold and on the phone with no resolve. It can't be this hard! I want to scream every time I hear that "we are 100% based in the US" let me talk to someone in India or Korea that can help me. If there was any other choice in the area I live in....I would gladly change providers in an instance.

 – About 1 Month ago.

We have around 75 Mbps internet and when they took over Verizon we can get shit as slow as 4 Mbps, also cell service drops out completely randomly I can have 4 bars 4g and then go to no service in a...

We have around 75 Mbps internet and when they took over Verizon we can get shit as slow as 4 Mbps, also cell service drops out completely randomly I can have 4 bars 4g and then go to no service in a second

 – About 1 Month ago.

Tired to deal with FRONTIER!!! every month my bill is higher and higher!!! I call and after discussing with the representative for 2 hours my bill goes down $100....wait for the next month bill? back...

Tired to deal with FRONTIER!!! every month my bill is higher and higher!!! I call and after discussing with the representative for 2 hours my bill goes down $100....wait for the next month bill? back the $100 up. This so upsetting to see how a company like FRONTIER exist based on what they can still from customers and keep going to try to profit from that. Maybe they don't know about the natural law, what goes around, comes around., I would like to see how in a short time they go out of business. Also I am surprise to see how we the customers seat to be taken by people like this and do nothing to stop this REAP OFF!!!
There has to be a way to get out of contract with a company like this with out having to pay them money to do so!!!

 – About 1 Month ago.

Frontier is the only internet here that we can use and they have been nothing but terrible. We consistently don't get the speeds we are paying for (less than half actually, even when I'm the...

Frontier is the only internet here that we can use and they have been nothing but terrible. We consistently don't get the speeds we are paying for (less than half actually, even when I'm the only one in the house) and no matter how many times we call its a merry go round of "turn your modem on and off" , holding for hours, and gettin people who have never heard of "packet loss" and wouldn't know internet jargon if you smacked them in the face with it. Finally when they get sick of talking to you they send out a "repair" man who fiddles with the modem for an hour before leaving, where the internet works for 15 minutes before tanking out again. If you keep pestering them they'll replace your modem with one that is equally, if not worse than the shit one you had before. Utter and complete garbage internet with trash people running it. When your work and livelihood relies on halfway decent internet that works more than it doesn't (frontier service is down 90% of the time) this place will make you want to kill yourself.

 – About 1 Month ago.

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars...

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars

 – About 1 Month ago.

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars...

They are still taking my money although I called to cancel my internet plan 2 months ago. Kill yourself fucking liars

 – About 1 Month ago.

I have been trying for months to get Frontier to tell me my account number and allow me access to my (sob) email account.

I was in the hospital and rehab (broken hip) when Verizon sold...

I have been trying for months to get Frontier to tell me my account number and allow me access to my (sob) email account.

I was in the hospital and rehab (broken hip) when Verizon sold us down the river. I was able to access my new (? account for one week, then unable for the last nearly six months.

Have written twice to the CE; no reply but a phone message, which I answered and left a message. Then total silence.

Months later, a person contacted me by email. For several more months we have be emailing back & forth with NO ANSWER TO MY QUESTIONS!!!! And no way to access 5 months of emails that are on some server somewhere -- Verizon? Frontier? Person doesn't seem to understand my problem.

If CEO does't answer, and flunky doesn't understand, how do I get access to my account?

I always thought Verizon had horrible customer service (especially on TV, which I dropped 3 years ago), but compared to THIS outfit!!!

jdfg7


 – About 1 Month ago.

This company is pathetic. There are so many people switching from them in Tampa, that Brighthouse staff are overwhelmed. We've been on a waiting list for 2 weeks.

After taking over...

This company is pathetic. There are so many people switching from them in Tampa, that Brighthouse staff are overwhelmed. We've been on a waiting list for 2 weeks.

After taking over from Verizon in our area, Frontier raised our rates by 30%. They want us to sign a 2 year contract. We refuse to pay them. After calling 3 times, being placed on hold for 1/2 hour we hung up each time. They never called back. We finally reached someone on the 4th time and offered to pay what we paid Verizon. Their response? They shut off our service. Serves us right for trying to call them and work things out.

The first line customer service are helpless. If you are determined and keep calling, eventually you'll get through to the very rude people. I used to think Verizon went out of their way to have poor customer service. This company has topped them!

Frontier Sucks!!

 – About 1 Month ago.

Frontier is by far worse than Time Warner and the dmv combined. I had GTE and Verizon for 45 years and never had an outage. Have had Frontier since April 1st have been without a land line twice. And...

Frontier is by far worse than Time Warner and the dmv combined. I had GTE and Verizon for 45 years and never had an outage. Have had Frontier since April 1st have been without a land line twice. And was over billed $100. The people at the call center are no help and are unaware of any outage and say they will send a repairman that never shows

 – About 1 Month ago.

Ugh... where to begin...

First, I was with Verizon for a little over 2 years before the transition to Frontier. All was great! No issues, never had to contact customer support, nothing....

Ugh... where to begin...

First, I was with Verizon for a little over 2 years before the transition to Frontier. All was great! No issues, never had to contact customer support, nothing. LIterally, shit just worked every time.

Well, with Verizon, I was under a contract and was locked in to having phone service which I didn't need anymore, so I called to get rid of it. Of course, the sales consultant was telling me about their new offerings and that lead me to the decision that I regret to this day, I asked them about pricing for their faster internet package. I had 75/75, and they were running a "special" for 150/150, which would have costed me 89 per month. Of course, me being an internet junkie and having an online business with customers all over the state of Texas that I work remote on, I jumped on the offer.

They scheduled a technician to come out and upgrade my equipment to get me the faster speed. That guy damaged my fiber line. I got internet, but TV signal would drop in and out all the time. Frontier blamed my TiVO. I told them "Everything was working until you guys did something, it's not my TiVO". They insisted that I get a new cable card, so they sent me a new cable card, even AFTER I told them that the TV would sometimes work. I knew this wasn't going to fix anything because if the CableCard wasn't working, the f***ing TV wouldn't work at ALL! Either way, I wasn't going to get anywhere with them until I caved and got the new cable card.

2 days later, I get my little special surprise in the mail, and like I expected, nothing new. Called customer service AGAIN and they said that it has to be my TiVO and I told them it wasn't AGAIN! So, I finally talked them into sending a service tech out. Mind you, this has taken me nearly 2 weeks to get to this point.

I finally get the technician out (who showed up early which put me into a bind, but I can forgive that. Kudos for them to try to resolve my issue quickly) who says my fiber line is going out. After talking, it was me who had the idea that maybe the harsh texan heat had something to do with it. He said "I've seen the fiber lines do this. They get hot, they bend, and if they are kinked, it will cut off the signal". This made sense, so I agreed to have my line replaced.

The next step came from Northern Sky communication (an authorized contractor for Verizon, which just got transition to Frontier) where they came in, cut my fiber line to replace, and was not able to figure out how to get the new line ran. This is where things went to shit... I lost 100% of my services that day. This guy left me with NOTHING! So, I called Frontier, who apologized saying "They shouldn't have left you with nothing", which didn't help with my frustrations.

Now, fast forward to the next week... I had to call Frontier to ask for a status update, and they have done NOTHING up to this point, mind you. Finally they sent a supervisor who was able to figure out how to run my new fiber line in a few minutes... Moral of this last bit is, if you have Northern Sky communications coming out, and they can't figure out how to fix your shit, demand a supervisor...

Well, finally, I get my services back... But, lo and behold I've been charged nearly 400 dollars for something should cost me 189! I tried to get that fixed, they said they did, and then just today, I get another 300+ bill with more shit they added to it. The worst part is, I still have to pay and hope they correct my bill.

I give them until the next bill to fix this, or I'm switching to TWC...

I'm feel sorry for all the verizon guys who are having to deal with this. This whole thing has been a nightmare. Nothing should be this hard to work with.

 – About 1 Month ago.

OMG Frontier SUCKS. was on Verizon FIOS for 3.5 years and Verizon customer service was great. Helpful, gave a damn and did so in vary short wait times. In April. as most know, we got sold to Frontier....

OMG Frontier SUCKS. was on Verizon FIOS for 3.5 years and Verizon customer service was great. Helpful, gave a damn and did so in vary short wait times. In April. as most know, we got sold to Frontier. last weekend, I stopped getting a bunch of channels. I just spent an hour and a half on the phone with tech and customer support... most of that on HOLD. not fixed. and I reiterate OMG Frontier SUCKS

 – About 1 Month ago.

California customers can complain to the Public Utilities Commission here – https://appsssl.cpuc.ca.gov/cpucapplication/

I was told by Frontier that I don’t qualify for “new”...

California customers can complain to the Public Utilities Commission here – https://appsssl.cpuc.ca.gov/cpucapplication/

I was told by Frontier that I don’t qualify for “new” customer pricing because I was brought over from Verizon. They wouldn’t honor the offer for twice my speed at $5.00 less per month than my current bill, but did offer that to me for an additional $40/mo.

The California PUC got me in contact with Frontier corporate who helped me out.

If we all make complaints to the PUC, maybe we can force them to honor new customer pricing to all of us trapped in their Verizon buyout.

 – About 1 Month ago.

They couldn't even get it right about where my complain was from its Monroe,North Carolina not Old Fort, N.C. where is that at. ...

They couldn't even get it right about where my complain was from its Monroe,North Carolina not Old Fort, N.C. where is that at.

 – About 1 Month ago.

what is wrong with frontier? For the month of August Monroe North Carolina has a problem with no service or internet Why can't they just say they have a problem and fix it. .Why when I call they...

what is wrong with frontier? For the month of August Monroe North Carolina has a problem with no service or internet Why can't they just say they have a problem and fix it. .Why when I call they blame it on someone else.Like it isn't there problem. Wish I could get another service where I am located I would greatly change.Can someone help us with this problem tell the true about whats going on instead of telling lies about why its down

 – About 1 Month ago.

My frontier provided router broke......can I just go buy a different compatible one? Or do I have to go through the hell that is calling their "customer service "? ...

My frontier provided router broke......can I just go buy a different compatible one? Or do I have to go through the hell that is calling their "customer service "?

 – About 1 Month ago.

We had Frontier come in and give us a new router and when we set up the password we wrote it down and spelled it out if person for them and they still put in the wrong password...

We had Frontier come in and give us a new router and when we set up the password we wrote it down and spelled it out if person for them and they still put in the wrong password

 – About 1 Month ago.

Internet down for hours at a time - phone techs don't know how to repair besides sending out a person or a new router. Called again today to report the outage and was placed on hold for over 10...

Internet down for hours at a time - phone techs don't know how to repair besides sending out a person or a new router. Called again today to report the outage and was placed on hold for over 10 minutes, then they just finally hung up on me.

 – About 1 Month ago.


We have internet and voice services from Frontier, after being transferred from Verizon. The internet service goes down with regularity and the phone service isn't much better. Good luck...


We have internet and voice services from Frontier, after being transferred from Verizon. The internet service goes down with regularity and the phone service isn't much better. Good luck getting through to customer service, and after the normal 45 minute wait, you will be transferred around from group to group for another hour until you may finally find someone who knows what they are doing.

It's just like Verizon, or any other phone/internet company I have ever dealt with. They all suck..

 – About 1 Month ago.

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was ...

My life was destroyed when my husband sent me packing, after 13 years we have been together. I was lost and helpless after trying so many ways to my husband back to me. One day at work, I was distracted, not knowing that my boss called me, so he sat and asked me what it was all about, I told him and he smiled and said it was no problem. I never understood what he meant by it was no problem getting back my husband, he said he used a spell to get back his wife when she left him for another man, and now they are together till date and initially I was shocked hearing something from my boss. He gave me an email address of the Prophet Abuvia which helped him get his wife back, I never believed that this would work, but I had no choice coming into contact with the sayings that I get done, and he asked for my information and that my husband was able to propose to throw him the spell and I sent him the details, but after two days, my mother called me that my husband was pleading that he wants me back, I never believed, because it was just a dream and I had to rush off to my mother's place and to my greatest surprise, was kneeling my husband beg me for forgiveness that he wants me and the child back home, when I gave prophet Abuvia a conversation regarding sudden change of my husband and he made clear to me that my husband will love me until the end of the world, that he will never leave for another woman. Now me and my husband is back together and started doing funny things he has not done before, he makes me happy and do what it is suppose to do as a man without nagging. Please if you need help of any kind need, please contact Prophet Abuvia for help. His email is prophet.abuvia@gmail.com his website is prophetabuviasolutiontemple.webs.com

 – About 1 Month ago.

........

.....

 – About 1 Month ago.

Frontier rocks...

Frontier rocks

 – About 1 Month ago.

Frontier left our business with no internet all day Monday- rep provided service ticket with promises that a tech would be here by 5pm Tuesday. Tuesday wtf, two days of lost credit card processing and...

Frontier left our business with no internet all day Monday- rep provided service ticket with promises that a tech would be here by 5pm Tuesday. Tuesday wtf, two days of lost credit card processing and online orders for a high volume restaurant= thousands in lost revenue, don't you have a buisness or commercial division that can escalate the tech? It is Wednesday and so far no call, no show from a tech. Frontier you are the worst and incompetent ISP provider and hopefully will be shut down and sued. We already contacted exceed satellite to replace the crappy unreliable DSL line.

 – About 1 Month ago.

Switch to exede Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service

Love exede service...

Switch to exede Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service

Love exede service

 – About 1 Month ago.

Switch to exedensure Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service ...

Switch to exedensure Internet it is fast 12up 4down most times a lot faster also exede is going to have in 2 to 3 years 50mbit second service

 – About 1 Month ago.

So we were in Colorado and my internet connected equipment (cameras, sprinkler system, garage door opener, etc.) stopped working on Saturday night. We got back to the Dallas area Monday evening to...

So we were in Colorado and my internet connected equipment (cameras, sprinkler system, garage door opener, etc.) stopped working on Saturday night. We got back to the Dallas area Monday evening to find we had no internet connectivity. Problem is we can't get an IP address. Worked with two very nice reps today (Tuesday) but neither was able to solve the problem in 2 hours of phone time. Of course there is no Video On Demand or Search functionality as well. What did they do this weekend? They pushed an upgrade to our set-top boxes to brand them as Frontier. How in the world did this manage to screw up their entire network? This has happened before and a tech had to come out and finally "reset" something at the central office that got it working again. It's had been working well, until they decided to push out a stupid update that probably added no value to anything at our house...and has only disrupted our service. I'm not convinced that Frontier knows how to operate a large-scale network. And the question remains, "Will we get any credit for their self-imposed downtime?"

 – About 1 Month ago.

Ok so I don't think we have really had a good Internet connection with frontier and if we could get another provider we would have done switched by now. As of right now where I live they only...

Ok so I don't think we have really had a good Internet connection with frontier and if we could get another provider we would have done switched by now. As of right now where I live they only offer a 6mb connection I'm pulling 2.5 on a good down and have actual download speeds of .3 to .4mb which in my opinion completely fucking sucks. Plus half the time the connection is constantly cutting in and out. Well today is one of those days were the connection isn't lasting 5 seconds and cuts out so I decided to chat live with there technical support via my phones 4g connection. So I get connected with a dumbass named Joshua E and he ask my account phone number and I give it to him. Then he ask what are the birth date and last 4 of SS of account holder and I said I wasn't sure because it is under my parents name but I proceed to tell him that I've been on here to chat with frontier on multiple occasions and I wasn't trying to ask about any account or billing information I just wanted some technical support for there piece of shit router/modem and he said I can't because I'm not parents. I try telling him my mom is at work and she has no clue about electronics or this Internet connection problem tha is why I just want advice on a technical issue but no he wasn't aloud to give me technical information because he needed the account information that I had no concern with. Why he couldn't just give me a general answer or give me a suggestion on what to do is beyond me. So now I have to wait for my mom to get home and try to explain to her what is going on so she can call them and ask them the same exact questions I wanted answer for. Fuck frontier I just want a connection that is reliable and doesn't cut out every minute.

 – About 1 Month ago.

they're probably shoveling my money up their asses while they shit on everything and everyone and I can't even get internet for more than like 2 fucking minutes. dipshits....

they're probably shoveling my money up their asses while they shit on everything and everyone and I can't even get internet for more than like 2 fucking minutes. dipshits.

 – About 1 Month ago.

Live in Sarasota would love to get away from this F company but my choice is Frontier or Comcast cant decide which one sucks less ....

Live in Sarasota would love to get away from this F company but my choice is Frontier or Comcast cant decide which one sucks less .

 – About 1 Month ago.

I have had Frontier for 6 months and they still can't get my bill right. I've been overcharged every month, and they keep claiming that a credit will appear on the next bill. It's not...

I have had Frontier for 6 months and they still can't get my bill right. I've been overcharged every month, and they keep claiming that a credit will appear on the next bill. It's not happening. The worst part is that when I take the time and patience out of my day to call these people, they put me on hold for a ridiculous amount of time (up to 2 hours) then presumably give up and disconnect the call. Verizon wasn't the best, but I think they recruited these people from the idiot farm then injected them with a dose of lazy.

 – About 1 Month ago.

I was on the phone for about 15 minutes with a very pleasant-sounding Southern lady and when she went to "complete" my order, she said she had to transfer me to customer service...35 Minutes...

I was on the phone for about 15 minutes with a very pleasant-sounding Southern lady and when she went to "complete" my order, she said she had to transfer me to customer service...35 Minutes later, while talking to someone from wherever (foreign call center) I hung up because NONE of my information was put in the system. THIS is how they treat a new customer? Wow is all I can say!

 – About 1 Month ago.

Is anyone able to stream recorded shows on there mobile devices while away from home? Use to watch shows with Verizon not with Frontier. F-ing help me out...

Is anyone able to stream recorded shows on there mobile devices while away from home? Use to watch shows with Verizon not with Frontier. F-ing help me out

 – About 1 Month ago.

Worst customer service ever!! Pray you never have to call customer service! ...

Worst customer service ever!! Pray you never have to call customer service!

 – About 1 Month ago.

Holy shit these guys are retards. Ive been on hold with the online chat for 2 hours.

im also on the phone for 23 minutes.

these guys are a god damn joke. ...

Holy shit these guys are retards. Ive been on hold with the online chat for 2 hours.

im also on the phone for 23 minutes.

these guys are a god damn joke.

 – About 1 Month ago.

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there...

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there business or do they care. I would advise anyone to stay away for this company.. My next letter is going the the public service committee in Florida . These people are only operating here because verizon turned over there F--ed problems to them

 – About 1 Month ago.

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there...

No sure HOW THIS COMPANY OPERATES. Working IBM management for years this is the most F--ED UP COMPANY I have ever encountered. There customer service dept does not know anything about there business or do they care. I would advise anyone to stay away for this company.. My next letter is going the the public service committee in Florida . These people are only operating here because verizon turned over there F--ed problems to them

 – About 1 Month ago.

Left frontier and switched back to Bright House Networks in tampa bay. They are currently running a deal if you tell them your with frontier you get you're package for half price for 2 years, NO...

Left frontier and switched back to Bright House Networks in tampa bay. They are currently running a deal if you tell them your with frontier you get you're package for half price for 2 years, NO CONTRACT and even better pay off most if not all or your frontier early termination charges.

 – About 1 Month ago.

I HATE FRONTIER. We can't get internet access. We keep trying to get through to customer service. All I can tell you is if that is what you are doing well GOOD LUCK WITH THAT! HATE HATE HATE HATE...

I HATE FRONTIER. We can't get internet access. We keep trying to get through to customer service. All I can tell you is if that is what you are doing well GOOD LUCK WITH THAT! HATE HATE HATE HATE FRONTIER

 – About 1 Month ago.

My husband has been on the phone for 3 days over 12 hours only to be disconnected every time he gets to business phone dept. THE NUMBER LISTED ON OUR BILL IS NOT THE BUSINESS NUMBER IT IS...

My husband has been on the phone for 3 days over 12 hours only to be disconnected every time he gets to business phone dept. THE NUMBER LISTED ON OUR BILL IS NOT THE BUSINESS NUMBER IT IS RESIDENTIAL...ARGH.. They are sending us hugh bills threatening to disconnect our old office phone which is disconnected and sending us to collections for outrageous money we do not owe. HELP!!!!!

 – About 1 Month ago.

40 Minute Average Hold time for Customer Service. Really? Also they failed to change to channel 11 as requested. I need more choices to fire therm. Where is more competition vs this monopoly BS?...

40 Minute Average Hold time for Customer Service. Really? Also they failed to change to channel 11 as requested. I need more choices to fire therm. Where is more competition vs this monopoly BS?

 – About 1 Month ago.

I have 50/50 Mbps Quantum FIOS. I'm currently downloading at 75KB/s (~600Kbps). Not surprisingly, Frontier's speedtest says I have 50Mbps down, and one other speed test on the internet, but...

I have 50/50 Mbps Quantum FIOS. I'm currently downloading at 75KB/s (~600Kbps). Not surprisingly, Frontier's speedtest says I have 50Mbps down, and one other speed test on the internet, but all the rest, and actual downloads are all terrible. I am not getting what I paid for, not since the switch to Frontier.

 – About 1 Month ago.

On hold for 37 minutes before even talking to anybody. Then, I'm on the call for over an hour, mostly on hold so they can contact another tech support person, just to be told that they don't...

On hold for 37 minutes before even talking to anybody. Then, I'm on the call for over an hour, mostly on hold so they can contact another tech support person, just to be told that they don't know what is wrong and I have to schedule a tech to come out. Really wish Charter want the only other cable/Internet provider up here.

 – About 1 Month ago.

Once again, I have had to deal with frontier three times today. Where recording all of their calls date and time and making sure that we have full documentation of the fabrications of the truth that...

Once again, I have had to deal with frontier three times today. Where recording all of their calls date and time and making sure that we have full documentation of the fabrications of the truth that they state. Tomorrow is Saturday and they claim once again that someone will arrive between 8 and 5 PM. I also promise this on July 30 between 8 and 5 PM. No one showed up! More wasted time and recorded efforts to contact their people and then we received a bill that is three times higher than what the bill used to be. We have informed them very clearly that every phone call with date and time and the entire conversation is being recorded work quality assurance and customer service. Today, I had to reset the system three times, versus when Verizon who never so much as had a link happen now it is an every day event. And every day it becomes worse and worse. I have filed both formal and to informal complaints with the Federal Communications Commission, to informal and one formal complaint with the Florida state attorney general's office, filed to informal and one formal complaint with the Florida consumer protection office, and now I have filed with the federal Department of Justice a formal complaint as well. Having multiple decades of telecommunications security and information security expertise I find that this company to be the most horrendous and outrageous company ever to be allowed even a hold such a license let alone be approved by any public service commission. Also we have filed a formal complaint with the public service commission of the state of Florida. Now I keep on hearing, that there is going to be a wildcat strike because of what they have done to the former employees of Verizon and the removal of the benefits that were promised to them as becoming frontier employees. It seems that frontier has violated the international brotherhood of electrical workers contract have there is supposedly going to be a wildcat strike. I also happen to know that a number of people are shorting this stock because of the anticipated third quarter results and the fact that this stock has fallen below five dollars a share while they try and maintain their 8.5% dividend payout.

I also have and understand from qualified frontier front line employees that they are using subcontractors and putting them in frontier trucks to make it look like you're dealing with a frontier employee. As my personal opinion they are using frontier subcontractors in frontier communications trucks.

In addition, since my bill has increased three times from its normal rate, I had a very interesting conversation with the department of justice of the United States to open up a RICO case against frontier. A class action suit is fine wonderful and good. But our RICO case makes is so much more enjoyable to watch this company go under. Also been brought to my attention that the shorting of this stock is becoming quite massive at the third quarter results that are anticipated will be quite devastating.

In addition, we've had the numerous vendors of high quality networking and VoIP equipment contacted and they have run their tests and found absolutely nothing wrong and have clearly stated that it is nothing more than frontier communication creating these problems. Ever since we upgraded our service over a month ago and has been nothing but hell. They state that on Saturday they will be sending out a technician and our network engineers will be here to greet them. Add to the fact that they will not do you QOS and one of their technical support people today had to look up what that term meant and then told me he was unable to do such things.

I find it quite fascinated find that frontier communications which has absolutely zero experience in fiber-optic telecommunication systems was allowed to even be considered for this type of acquisition. Add to the fact that we now have a friend in the United States Department of Justice who believes that a RICO case is very possible against this firm could make them wake up.

I even received a telephone call today from the cable company in reference to my request to build infrastructure 2 1/2 miles to my residence so I never have to deal with such incompetence ever again they stated to me that they will be sending out a survey team as well as a sales team for my particular area and ensure full market penetration and the destruction of frontier communication in this particular area

is also brought to my attention that frontier communications went ahead and ripped out a number of pieces of working capital equipment and are having problems with their new equipment syncing up with the other equipment that is causing major outages. I try to be nice and kind to the unfortunate persons who act as their technical support and you can tell that they are reading scripts.

Because of my experience in this industry and my public exposure in the press I am able to go ahead and generate the type of ink that frontier communications does not want to see spread across the financial sections of various publications. Also I find that they are busily cramming my bill with all sorts of interesting charges that were never there before.

 – About 1 Month ago.

To St Pete Fl;
Below are the contacts I got after fileing a complaint wth the Fl State Attorney. I did get a little help but not a final resolution.

Melanie Williams
Senior...

To St Pete Fl;
Below are the contacts I got after fileing a complaint wth the Fl State Attorney. I did get a little help but not a final resolution.

Melanie Williams
Senior Vice President & GM Florida
Phone: 813-483-1200
Email: Melanie.Williams@ftr.com

Michael Flynn
Area President
Phone: 813-483-2071
Email: Michael.Flynn@ftr.com

If you have not done so file a complaint with thr FL State Attorney and the FCC.

 – About 1 Month ago.

Hi Frontier! Just wondering why it is that you have to suck so very VERY much. Do you hate me? Sure seems like it. Every single fucking day when I'm right in the middle of something important, you...

Hi Frontier! Just wondering why it is that you have to suck so very VERY much. Do you hate me? Sure seems like it. Every single fucking day when I'm right in the middle of something important, you fail and I lose everything. Thanks a shitload Frontier!!!! If only I wasn't in this very rural area where you are the only ISP choice I have. If only. Dreams are all I have for now.

 – About 1 Month ago.

Frontier's customer service is in fact the worst customer DIS-service I have ever seen. Moving our company's phone lines has taken 5 phone calls and two weeks with no phone service. We are...

Frontier's customer service is in fact the worst customer DIS-service I have ever seen. Moving our company's phone lines has taken 5 phone calls and two weeks with no phone service. We are told it will be resolved by Monday. Additionally, the FIOS we had is not offered in our new area and as a "courtesy" to us we can have a much less functioning DSL service, but can NOT get out of our internet contract. When asking for a copy of the contract we agreed to, I was told that the contract is "verbal" with Verizon and assumed by Frontier. In other words, they have NOTHING to show me in writing of our contract terms. The "customer service" reps have been rude every single time we have called, without fail. We didn't just drop the provider, we transferred the services that were available. We should not be subject to early term fee for something out of our control such as FIOS not being offered in the new area. There has been no apologies for the loss of service, and the reps seem to enjoy being jerks!!

 – About 1 Month ago.

This company SUCKS!!!!!! I was forced into having Frontier since the buyou from AT&T. WIth AT&T I not one problem. Since this crappy Frontier took over the TV service went out around 10 to 15 times...

This company SUCKS!!!!!! I was forced into having Frontier since the buyou from AT&T. WIth AT&T I not one problem. Since this crappy Frontier took over the TV service went out around 10 to 15 times the last 2 years. When I tried to contact customer service via chat this evening, I was told because my service is in Connecticut that I have to call. This was after a 20 minute wait. I called and was told via recording that there are 25 people ahead of me. F that.Also my bill magically went up $30 a month and I can not get a straight answer as to why. I am stuck with Frontier because my apartment complex does not allow dishes. The only other choice I have for service is Comcast. They suck also. But I think everyone knows that.

 – About 1 Month ago.

I hate this POS company. Any page that has more than average graphics causes this POS server to time out. It is SO SLOW. I am paying through the nose for high speed from this company? Dial up was...

I hate this POS company. Any page that has more than average graphics causes this POS server to time out. It is SO SLOW. I am paying through the nose for high speed from this company? Dial up was faster than this sorry outfit offers. NEVER had loading issues with VERIZON. Thanks for selling all of us out to this joke of a company. NOTHING is the same. It is either slow or non-existent. FRONTIER SUCKS!

 – About 1 Month ago.

This is the US based customer support number for Frontier 1-888-446-7622. I was able to talk to people that actually spoke English. I bet they don't want everyone to have it so make sure you set...

This is the US based customer support number for Frontier 1-888-446-7622. I was able to talk to people that actually spoke English. I bet they don't want everyone to have it so make sure you set this line on fire with calls.

 – About 1 Month ago.

Paying for the basic Internet and TV package. I'm pretty tech savvy and am smarter than the techs they've sent so far. Hitting a cap of 600kb/s download and upload. They send a tech, he looks...

Paying for the basic Internet and TV package. I'm pretty tech savvy and am smarter than the techs they've sent so far. Hitting a cap of 600kb/s download and upload. They send a tech, he looks at the cords, says "Looks good to me!" And leaves. Ive tried switching channels, soft and hard resetting the router, buying a nicer router. Nothing. Do not use Frontier. I have to start loading a Netflix episode before I start making dinner, eat, shower, THEN I can get a good 15 minutes of my show in. Most ignorant thing Ive ever seen.

 – About 1 Month ago.

Verizon FIOS to Frontier Fios. Plan went from $69 to $94 a month for 75/75 when they advertise 100/100 for $55! They won' give me anything close to the advertised deal on their website. The guy...

Verizon FIOS to Frontier Fios. Plan went from $69 to $94 a month for 75/75 when they advertise 100/100 for $55! They won' give me anything close to the advertised deal on their website. The guy offers me a $5 discount but needs to run my credit? Huh? I am already an existing customer with a great payment history! Bye Frontier Fios, hello Time Warner. A waste of 48 minutes of my time.

 – About 1 Month ago.

This company is by far the worst I have ever dealt with. I think the DMV would rank much higher. Called to disconnect a fax line from home service and strip my basic land line to basic+call waiting...

This company is by far the worst I have ever dealt with. I think the DMV would rank much higher. Called to disconnect a fax line from home service and strip my basic land line to basic+call waiting and caller id. They turned off both lines and it took 10 days and at least 10 hours on the phone with probably 10 customer service agents and finally a supervisor after waiting 90 minutes to be blessed with her presence. Guess what...main line was turned on but no caller ID and call waiting. On hold today with 2nd agent and 1 hour later was disconnected. They SUCK and don't care! I'm making this short and not counting the promised call backs that never came, etc. If you have a choice...RUN!

 – About 1 Month ago.

Frontier Sucks! Not only is there no way to delete a service, the DVR randomly does not record my scheduled programs, like PBS News! Today 8/10/16, their Android App doesn't work; neither "My...

Frontier Sucks! Not only is there no way to delete a service, the DVR randomly does not record my scheduled programs, like PBS News! Today 8/10/16, their Android App doesn't work; neither "My Frontier" or "Frontier TV." My only other internet option is Brighthouse (YUK)! I suppose I could subscribe to Frontier, Internet Only, and get ripped off that way. Thanks, FTC!

 – About 1 Month ago.

From business perspective, Frontier just so bad ! It took them the whole month to set up three phone line and one fax line for my office. Then it comes the real headache ! NO CALLER ID, NO LINE...

From business perspective, Frontier just so bad ! It took them the whole month to set up three phone line and one fax line for my office. Then it comes the real headache ! NO CALLER ID, NO LINE JUMP SYSTEM, NO LONG DISTANCE CALLING, it is my second ticket to Frontier and it past due again ! Endless waiting period and the worst services provided. BRING BACK THE VERIZON PLEASE !

 – About 2 months ago.

We got switched over to Frontier in 2014 due to the acquisition of AT&T Uverse. Since then, the internet goes down at least twice a day, and needs to be restarted. There was one time where the...

We got switched over to Frontier in 2014 due to the acquisition of AT&T Uverse. Since then, the internet goes down at least twice a day, and needs to be restarted. There was one time where the internet was down for an entire day. I used my phone's data to check to see if Frontier was fixing the problem, and their website told me nothing. I never received any explanation as to why this issue occurred. I travel several times a year, and I have used many different WiFi networks. My home network remains the worst of them all. Even the campground WiFi in the middle of Vermont is more reliable than where I am.

 – About 2 months ago.

HAHAHAHAHHAHAHAH!!!...

HAHAHAHAHHAHAHAH!!!

 – About 2 months ago.

Frontier Moved to Texas and immediately our Business Services (both Phone and Internet) went down. After 14 phone calls in 7 days being told everything from "Just Be Patient" to "We will...

Frontier Moved to Texas and immediately our Business Services (both Phone and Internet) went down. After 14 phone calls in 7 days being told everything from "Just Be Patient" to "We will send out a technician" which NEVER showed up. We attempted to cancel our service. When we tried to transfer service they would not release our numbers. It took 3 weeks for them to give our Number to TWC. Then We get a bill of 770.00 and 896.00 and 345.12 for 1 months service, THAT NEVER WORKED. After jumping through hoops for 2 months they waived the 770.0 and 896.00 bills as they billed us for 5 months on our account but no one could figure it out... BUT are sending us to collections for the 345.12 bill because "they never got any calls about a service outage". Well I recorded one of the calls because the customer service person was explaining why a service ticket was created, then cancelled and they would open another one up in 3-4 weeks. The person from Frontier Hung up on me... So I will pay it and contact the FCC again.

 – About 2 months ago.

If a business tried to be this bad it would be difficult. It is as if they go out of their way to be this horrible. It is unbelievable how bad Frontier customer service is. I would like to think that...

If a business tried to be this bad it would be difficult. It is as if they go out of their way to be this horrible. It is unbelievable how bad Frontier customer service is. I would like to think that there is a good cable/internet company out there, but have yet to find one.

 – About 2 months ago.

Jacked up my bill from around $130 up to $230 for absolutely no reason...
This is for 25/25 internet and the lowest tv package.
Very dishonest company.
Need some lawyers to slap a...

Jacked up my bill from around $130 up to $230 for absolutely no reason...
This is for 25/25 internet and the lowest tv package.
Very dishonest company.
Need some lawyers to slap a class action on this assholes.

 – About 2 months ago.

I am a former employee of Frontier. I answered calls at an inbound call center when the Verizon customers transferred to Frontier (CA, TX & FL). None of us were fully trained on FIOS which is what...

I am a former employee of Frontier. I answered calls at an inbound call center when the Verizon customers transferred to Frontier (CA, TX & FL). None of us were fully trained on FIOS which is what these customers have. In addition, Frontier is not dedicated in providing satisfying and good customer service. When hired, we had 6 weeks of training where not everything was covered. The main objective was to get us on the phone and to sell products on everyone and anyone calling in. Then they threw us on the phones with minimal or no help. All the coaches cared about was how much money you would make on the calls. Because when reps make sales, coaches make money. They push an push for the reps to offer internet upgrades, tv package upgrades, and to talk customers into adding anti-virus software to their internet service. If a customer calls and has all four products----phone, TV, internet, and anti-virus protection-----you have to try to upgrade their internet speed and if you can't then you have to offer for a customer to purchase a laptop or a tablet. Emails are flooded with praising reps who have sold a certain amount of products, and encouragement to sell, sell, sell. Our trainer said "Frontier will sell you anything," and would laugh about it. My coach would tell me when you get on the phone you have to be a shark. And his boss would tell us to basically think inside our heads, "Have a coke and a smile," attitude towards the customer because "it is what it is." Frontier in my experience has zero interest in servicing customers. If you don't make the sales quota in sales, which ranges from $1600 to $2000/month, they call you in and put you on a verbal warning. If you have a question while on the phone with a customer, you have to put your question in a chat and wait when and if a seasoned rep responds. It was chaotic and stressful. The average customer calling in because of a question on their bill --you couldn't even be professional, because always in the back of your head you are thinking, "how can I get a sale out of this?" Reps doing well would simply transfer the customer back in cue if they sensed they could not get a sale. It was a big game. People like me who actually were sincere in wanting to help customers resolve billing issues were treated like outcasts. I asked several times to sit with a seasoned rep to help me better understand the products and to better "transition into the sale." I was repeatedly ignored. As a result, I left. So for those of you commenting on how there are missed appointments, it is because we are not trained adequately. And for those of you who say it is the worst customer service, that is because they are not interested in providing customer service at all, they are only interested in getting sales. And for those of you who are on hold forever and just keep getting transferred, that is because the rep on the other end, does not sense a sale. It would be great if the FCC would investigate into these practices.

 – About 2 months ago.

Thanks Frontier! Waited 2 weeks for internet service to be installed at my rural NC home. Called to confirm the appointment the day you were supposed to arrive only to learn that a technician had...

Thanks Frontier! Waited 2 weeks for internet service to be installed at my rural NC home. Called to confirm the appointment the day you were supposed to arrive only to learn that a technician had marked the account as out of your service area after the order was placed. Did anyone bother to call and cancel? NO!

Did I mention that I have to have internet in order to have cell phone service? Be glad there weren't any emergencies or I would be suing your sorry asses.

In the interest of SEO I would like to say the following

FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS! FRONTIER SUCKS!

 – About 2 months ago.

Lol. I certainly can appreciate the idiocy of the Frontier Communications folks. They just keep on delivering that something special. ...

Lol. I certainly can appreciate the idiocy of the Frontier Communications folks. They just keep on delivering that something special.

 – About 2 months ago.

my bill from January to March this year was a consistant $120+/-, April - June I didn't receive a bill, in July my statement showed I owe $655, I called to complain and find a resolve and was...

my bill from January to March this year was a consistant $120+/-, April - June I didn't receive a bill, in July my statement showed I owe $655, I called to complain and find a resolve and was promised a credit. Just got my bill due August 25th for the amount of $1210. WTF how does this happen? I'm sick of calling over and over so I tried chatting. I was told a credit of $100 was all I was allowed because they couldn't find justification to credit more. Frontier sucks so bad

 – About 2 months ago.

Frontier said they would be able to continue to autobill just like Verizon and it worked for a few months, but mysteriously stopped working. So they sent me a bill and a disconnect threat letter. I...

Frontier said they would be able to continue to autobill just like Verizon and it worked for a few months, but mysteriously stopped working. So they sent me a bill and a disconnect threat letter. I called and spoke with "Will" in customer service. He seemed very nice and helpful and we spent about thirty minutes on the phone and I even checked my credit card which showed a one cent pending charge which Will said meant everything was going through because they test it that way. He then told me I could save $10.00 per month on a faster internet plan. I said, sounds good.

Next thing I know, my internet stops working. I get ANOTHER past due bill and I got charged $208.00 for the "service upgrade."

I call today and talk to "Bob." I advise that I am done with Frontier and I want to cancel. He puts me on a hold for quite some time (after the usual "how an we keep your business" spiel). Finally, he comes back on and says that I can't cancel today because a NON PAYMENT disconnect order is pending. I can try calling again tomorrow.... Yeah, right. That' s not going to happen.

I'll be calling another carrier for internet service. That's who I will be calling.

 – About 2 months ago.

Well, I got my letters from the Atty. Gen. of the state of Florida and also from the consumer affairs department as well and let's bring this to the table the federal communications commission...

Well, I got my letters from the Atty. Gen. of the state of Florida and also from the consumer affairs department as well and let's bring this to the table the federal communications commission also. They tell me that they're looking into tens of thousands of complaints. And that for all of my losses and time spent is most valuable, I can take them to small claims court according to the consumer affairs people for the state of Florida and it seems that the Atty. Gen for the state of Florida is about to drop a great big lawsuit on them as well.. I think Frontier, you're going to be in court a lot. Also watching your stock fall precipitously and I can't wait until the third quarter results are reported and it is going to go even further down. We are definitely looking at other providers right now who are very open to providing services for us and for others in the area. You may think you're just the only game in town, but trust me, you are not.

 – About 2 months ago.

Frontier customer service sucks. My FIOS internet went out this morning in Carrollton TX. I spent 50 minutes in Chat with a technician, who SAID they did all sorts of tests and had created a trouble...

Frontier customer service sucks. My FIOS internet went out this morning in Carrollton TX. I spent 50 minutes in Chat with a technician, who SAID they did all sorts of tests and had created a trouble ticket. When the next step was calling tech support. Their phone tree put me on hold for 20 minutes, then automatically hung up on me. Once I got a person I was surprised to find that NO ticket was created. I was told someone would be out later today... But no eta.

After waiting several hours for a phone call or email, I tried to call back in, and sat on hold for 28 minutes. Once someone picked up, they said there was a general outage and that no one would be coming out. They said they HOPED that we would be "Robo called" to let us know what was going on...

 – About 2 months ago.

When Frontier took over for Verizon here, my bill went up by $70 overnight. They weren't very flexible in terms of negotiating, so I decided that I'd drop TV and phone while keeping FIOS...

When Frontier took over for Verizon here, my bill went up by $70 overnight. They weren't very flexible in terms of negotiating, so I decided that I'd drop TV and phone while keeping FIOS internet. Ported number out to a VOIP service, got Sling TV...then found out that porting my number closed the entire account.

Upside is that Frontier closed the account, but never turned TV or internet off. Even refunded my overpaid amount. Guess I'll use their service til they figure out that it shouldn't be on.

 – About 2 months ago.

I tried to get there service, after 3 canceled installation appointments, I said forget it and went with TWC. But now they are billing me for installation, service, and now early termination of...

I tried to get there service, after 3 canceled installation appointments, I said forget it and went with TWC. But now they are billing me for installation, service, and now early termination of service, so they say I owe them $415.85

WELL SCREW YOU FRONTIER.

I am going to say this and I'm sure it true. They are cooking the books for investors to keep there stock high. I hear to many cases of over billing, or in my case false billing.

How does that work? Well, if they bill me, $415.84, even though I don't owe it, they show as a profit, yes it is a False Profit :-} but on paper is it. Now multiply this to all the other people who are being over billed, billed for equipment falsely {which I know of several} the company on paper shows a good profit, investors happy, stock stays up, CEO and board members keep there high overpaid positions.

BTW, don't bother complaining to the PUC means {Public Utilities Commision} As with most of our services in this country have been taken away or converted. Because the PUC now stands for {Protect Utility's and Corporations}



 – About 2 months ago.

they are a pile of shit...

they are a pile of shit

 – About 2 months ago.

Look at the stock price. Bwahahahaha................

Look at the stock price. Bwahahahaha.............

 – About 2 months ago.

They are the worst in democratically held states, just saying. It's the same here in west virginia. If I we sent already inbred I would slow the CEO with my peter. But that would make the...

They are the worst in democratically held states, just saying. It's the same here in west virginia. If I we sent already inbred I would slow the CEO with my peter. But that would make the situation worse. Because ther couldn't get anymore incompetent.

 – About 2 months ago.

I just don't get it...sky high rates, piss poor service..why am I still a customer? Seriously I guess I am an idiot. Really sucks I am gonna lose all the $$ in "my library" we have...

I just don't get it...sky high rates, piss poor service..why am I still a customer? Seriously I guess I am an idiot. Really sucks I am gonna lose all the $$ in "my library" we have purchased 2 dozen moves over the past couple years.
Try to order a PPV event (twice) sat on hold for an hour both times.
Third party collecting $$

Trying to order a movie yeah just a simple movie...error code of death VOD_309
Basically means we haven't paid our bill lol..hard to pay a bill with a zero balance because we pay that shit in full before it's due..any of the "reward credits " we had saved yeah they are gone as well (I am sure they will be added back eventually)

I was so frigging excited to be able to get away from bright houseb with all the remote lag and screen freezes...10 min reboot..
Hell I am excited for all those glitches to come back..I am gonna bed brighthouse or whom ever bought them out to take us back lol
Frontier Fios has all the same shit as bright house did and we pay more for it.

Thanks for the quick rant I am gonna go stare at the movie we want to order while on the phone with bright house.
Maybe we can get them installed and kick Frontier off a cliff.

 – About 2 months ago.


I have been without internet and phone for almost six days. I called Frontier last Tuesday and told them about the loss of both my phone and internet, they said it would take three days to...


I have been without internet and phone for almost six days. I called Frontier last Tuesday and told them about the loss of both my phone and internet, they said it would take three days to repair. I then called them later that day and asked if there was anyway they could have it repaired sooner because I need the internet for my work. I must have made someone angry, maybe because I called them twice in the same day. On the third day of no service I called them again, I was told that the work order had been canceled and it would take another three days before they could repair the problem. I believe that some little punk there has a tiny bit of power and he used it to stop the work order. The guy I dealt with last Tuesday seemed to have an bad attitude towards me and the only way he could get back at me for trying to hurry up the repair was to cancel the work order. I feel sorry for such a small person.
Frontier communications for phone and internet is like using a third world business right out of the dark ages.

 – About 2 months ago.

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too)....

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too).

 – About 2 months ago.

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too)....

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too).

 – About 2 months ago.

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too)....

Today I am finally happy with my cable service. I switched away from Frontier yesterday. F Frontier (and Jackie too).

 – About 2 months ago.

I pay for 50/50 internet and i'm lucky if i get 20/20. We should all pay them 40% of our internet charges....

I pay for 50/50 internet and i'm lucky if i get 20/20. We should all pay them 40% of our internet charges.

 – About 2 months ago.

frontier sucks ass. Atrocious advertising that doesn't even deliver 10% of what I was told......

frontier sucks ass. Atrocious advertising that doesn't even deliver 10% of what I was told...

 – About 2 months ago.

[John Safranek] We can no longer purchase movies Error VOD 309. What is going on?
[Anthony] Thank you for contacting frontier, where we are 100% U.S. Based, my name is Anthony how may I help you...

[John Safranek] We can no longer purchase movies Error VOD 309. What is going on?
[Anthony] Thank you for contacting frontier, where we are 100% U.S. Based, my name is Anthony how may I help you today?
[Anthony] Are you there?
[John Safranek] yes
[John Safranek] We are receiving an error code when we try to purchase a movie on FIOS. VOD 309
[Anthony] I can understand this is an issue that you are having, however since I am not trained for this type of issue. I would have to connect you to one of my fellow associates in the technical support department, who would be able to assist you more efficiently..
[John Safranek] Anthony, are you in customer service? Do you have access to my account?
[Damon B.] Thank you for contacting Frontier Internet Chat Support. My name is Damon, and I will be assisting you. Please provide your account number.
[John Safranek] Can you look this up with our billing phone number?
[John Safranek] 940 591 6059
[John Safranek] 704 Pennsylvania Dr, Denton, TX 76205
[John Safranek] 940-591-6059-102186-5 JOHN S.
[John Safranek] There you go.
[Damon B.] I am looking into that for you now. I appreciate your patience as I work to resolve this issue.
[John Safranek] Hello Damon We are receiving an error message when we try to purchase a movie. It states that we do not have enough 'credits' error code VOD 309. We have never received that error message before. What is going on?

THEN THEY CUT MY INTERNET CONNECTION WITHOUT WARNING.

 – About 2 months ago.

Frontier Communications/FIOS

Worst customer service ever!

I recently moved to Huntington Beach, CA from Los Angeles. I had AT&T U-Verse service and was very happy. It was...

Frontier Communications/FIOS

Worst customer service ever!

I recently moved to Huntington Beach, CA from Los Angeles. I had AT&T U-Verse service and was very happy. It was installed the day after I moved in and only gave them 3 days notice. I spent two hours on the phone with them after being disconnected 2 minutes after they charged my credit card and added an insurance policy for an additional $15/mo without consent. They said it was going to be 15 days before I could get service, which is absurd these days. I agreed, but was not happy about it. On the day of the installation, I called to confirm and try to get a better idea of when they would show up. Frontiers "window for installation is between 8am and 5pm) another reason to dislike their customer service. I took the entire day off work and waited for 4 hours before calling to confirm the appt, THEY HAD NO RECORD of me in their system. I spent an additional 2.5 hours on the phone with customer service reps and a "supervisor", who said she would call me back. She never called back. The only representative who ever called back was Gabriel (1-877-433-3806 X-1295), after being on the phone with her for 1.3 hours, she said she would call back and actually did, but did not resolve the issue. Her supervisor said she would expedite the service and get it installed in the next few days and also said she would give me a credit for a month of service, which at the time I thought was reasonable and a nice gesture. I never received a call back from here confirming a new installation date.

I explained to them that I was using my phone for internet hot spot service and it was very important that I get real Internet service installed ASAP and if they couldn't do it, I needed to find another provider. Subsequently I just received a $530 bill from AT&T for my data usage.

I called back in the following Monday and of course they couldn't confirm that a supervisor committed to expediting my installation and told me it would be another week. I once again went through the whole process of explaining the challenges I've had trying to get cable/Internet service and trying to figure out why no one ever seems to be able to locate my account. Finally one representative said "it looks like they entered your account number as your phone number", which I guess is why they cannot locate my file on every hour plus phone call. One would think that my name and service address would be able to locate my information. I have talked with Jamal, Gabriel, Todd, Jerry(from Texas), Angela,Matt, Lisa, "Assie?" and today with Saul, they are all polite and patient, but none of them ever gets anything accomplished.

After 3 1/2 weeks and taking another day off work an installer showed up, who was actually very nice and professional and my service was installed. It did take him several hours because the technical support team still couldn't locate my account info.

It's now 6 days later and i was attempting to watch HBO GO, which is free when you pay for the "ultimate" package and it won't allow me to log in. It states that it does not recognize me as an HBO customer and I need to call frontier, which I did. Once again I spent 59 minutes on the phone with 3 different representatives who claimed my profile was not set up in their system. Supposedly Saul ID SJJ628 is going to call me Monday since he's off for the weekend and will call today (Friday) if they manage to resolve the issue.

So basically it took me a month to get service, I took three days off of work, spent 7 hours so far on the phone and have only received one of 4 promised calls back and the promise of a months free service. And I still can't watch the shows I want and am paying for because they can't set up a profile correctly. the level of incompetence and/or lack of reliable technology at this "Technology" company is staggering.

Doug Davis
Huntington Beach, CA

 – About 2 months ago.

Last month, Frontier sent out a repair person to our home in Pacific Palisades (Los Angeles) to find out why the internet we are paying for was so slow. Frontier apparently corrected the problem and...

Last month, Frontier sent out a repair person to our home in Pacific Palisades (Los Angeles) to find out why the internet we are paying for was so slow. Frontier apparently corrected the problem and offered a $10 credit for the overcharge on the bad internet we have been receiving since their takeover from Verizon. Then Frontier charged us a $90 service fee for sending out the repair person even though it was their fault. Spent over 2 hours on Frontier's overseas customer service to correct the bill and they refused to credit the $90 service fee even after acknowledging it was their fault. I don't like Time Warner but I have to leave Frontier it is so bad.

 – About 2 months ago.

Internet and TV out for hours, text chat support all available and no help...idiot says try back later maybe we can tell u then what is wrong. No help, no answers these guys SUCK, i am shorting their...

Internet and TV out for hours, text chat support all available and no help...idiot says try back later maybe we can tell u then what is wrong. No help, no answers these guys SUCK, i am shorting their stupid stock as they jerks will fail. Bartonville, TX

 – About 2 months ago.

I have numerous telephone numbers for Frontier on my bill to supposedly reach someone at Frontier, (1.800.921.8101, 1.800.801.6652, 1.800.921.8101, 1.877.213.1556) and none of them work.

I have numerous telephone numbers for Frontier on my bill to supposedly reach someone at Frontier, (1.800.921.8101, 1.800.801.6652, 1.800.921.8101, 1.877.213.1556) and none of them work.

Why list the telephone numbers if there is no one available to answer the telephone????

And the one and only time I did get through after waiting for over 30 minutes, the person put me on hold and NEVER returned, (another 30 minutes wasted!!!!! Total time of that call was well over an hour wasted!!!! WTF!!!!!!

I was switched from Verizon Fios to Frontier communications and it has been a disaster ever since.

I would rate them a -100 if I could. Every time I call Frontier, it takes at least an hour or two to speak to someone, that is if they don’t put you on hold. Then they tell you that they will take care of the issue and the next month it's the same old shit, just a different day.

I call sometimes 5 – 6 times a day and can never get anyone to answer my calls. Obviously, Frontier is a company with horrible customer service. NEVER, do business with a company that you can never get a hold of someone when you call.

 – About 2 months ago.

For a billions dollar company they are horrible. 4 months ago I spend 1 hour in the phone to cancel HBO, nothing has happened. I bought kindles for my wife and kids and the f platform does not...

For a billions dollar company they are horrible. 4 months ago I spend 1 hour in the phone to cancel HBO, nothing has happened. I bought kindles for my wife and kids and the f platform does not support kindle what a shame. The tv app keeps freezing on my iPhone and brand new IPad, the list of channels is limited (I'm paying for 200 channels not 30) and the information is always wrong they say coming next BILL Maher show and you get WWE.

 – About 2 months ago.

Want more bad news about Frontier? Here you go, and my WI-fi was shut off by them as well.
http://stopthecap.com/?s=frontier...

Want more bad news about Frontier? Here you go, and my WI-fi was shut off by them as well.
http://stopthecap.com/?s=frontier

 – About 2 months ago.

This is the most garbage internet on the planet. Its funny when I hear someone say they are voting republican because they are the people who support, endorse and condone companies like this. Report...

This is the most garbage internet on the planet. Its funny when I hear someone say they are voting republican because they are the people who support, endorse and condone companies like this. Report this company to the FCC not only with a customer complaint but also inform them that Frontier is violating the law about forming Monopolies. Also call the Better Business Bureau to investigate them. Also why are people in America paying garbage internet like this when in Sweden, their standard package is 300mbps by 100mbps? Basically in Sweden they are paying the same we are paying for 10mbps by 2mbps, only instead of 10 by 2 they are getting 300 by 100. There is actually a small town in the US that agreed to pay higher taxes to get free 1gbps WiFi all throughout the town. The United States is along with some other 1st world countries has slower internet than some of the 3rd world countries because we let these cable companies take control of our internet. We need to show them that the consumer still controls everything this is capitalism after all.

 – About 2 months ago.

Frontier is clueless. They are corporate thieves. Their problems start with the executives. When an executive supports or makes a policy directing technicans or anyone in customer service. People who...

Frontier is clueless. They are corporate thieves. Their problems start with the executives. When an executive supports or makes a policy directing technicans or anyone in customer service. People who are clueless in simple problem solving skills. What do they do? Well, they hang up.
Have an appointment? Well, in all likelyhood they will not show up, or call. This culture starts at the top. frontiers only interest is profit and trying to prop up their penny stock price.

Since like millions of others we were former Verizon customers. You know a 21st century tech company and at least had problem solving skills. These people are clueless from top to bottom. And could care less about customers. Simply amazing corporate culture. Unique is an understatement.

 – About 2 months ago.

Had a late notice forgot to pay before vacation. Got home day of said shut off made payment the same day as date on letter. Called was on hold an hr. They seen my payment but said my service was shut...

Had a late notice forgot to pay before vacation. Got home day of said shut off made payment the same day as date on letter. Called was on hold an hr. They seen my payment but said my service was shut off a mo. Ago it was shut off last night. They said it was permanetly shut off and I would have to sign up again. Seriously first late notice it wasn't shut off a mo ago!

 – About 2 months ago.

Paying for 100 up and 100 down. I average about 40 to 50 Mbps at best. It is really sad since Verizon FIOS left customers high and dry. Years ago, if a telecommunications company received enough...

Paying for 100 up and 100 down. I average about 40 to 50 Mbps at best. It is really sad since Verizon FIOS left customers high and dry. Years ago, if a telecommunications company received enough complaints via the FCC within a 30 day period; they could be fined thousands of dollars per day. I am not sure if this is the same as 2008. Any telecommunication attorneys want to comment on that?

FYI: Frontier Presidents Hotline is: 866-511-1523.

 – About 2 months ago.

just spend over an hour on the phone, all becaue they screwed up my caller ID they SUCKKKK I pay for 50/50 and get about 20/20....
...

just spend over an hour on the phone, all becaue they screwed up my caller ID they SUCKKKK I pay for 50/50 and get about 20/20....

 – About 2 months ago.

My internet went down seven days ago in Bryan, TX and Frontier still cant get their thumbs out and restore service. They are clueless about what the problem is. Oh sure, they'll send out a tech...

My internet went down seven days ago in Bryan, TX and Frontier still cant get their thumbs out and restore service. They are clueless about what the problem is. Oh sure, they'll send out a tech or two to take a look at the NID outside but that doesn't solve the problem. 13+ trouble free years with Verizon and as soon as Frontier takes over, they eff it up completely. To add insult to injury, they won't credit me for the downtime. No wonder they're losing customers. They're about to lose this one... Thanks for nothing Frontier!

 – About 2 months ago.

SIgned up for a 120/mo tv/intenet/phone package and receive a bill for 2X the amount. Stay away from Frontier at all costs...

SIgned up for a 120/mo tv/intenet/phone package and receive a bill for 2X the amount. Stay away from Frontier at all costs

 – About 2 months ago.

We have Frontier's esteemed 1.2Mbps DSL which we initially signed up for Simply Broadband Max which goes up to 12Mbps and they switched us over to Simply Broadband Lite with goes up to 1Mbps so...

We have Frontier's esteemed 1.2Mbps DSL which we initially signed up for Simply Broadband Max which goes up to 12Mbps and they switched us over to Simply Broadband Lite with goes up to 1Mbps so now our speed actually EXCEEDS what they say we should be getting and we're paying the same amount. How fucked up is this?

 – About 2 months ago.

Internet is almost non existent. Buffering of anyvideo stream ends up quitting. Loading a webpage fails. Downloading anything stalls. Everything was perfect months ago...after troubleshooting...

Internet is almost non existent. Buffering of anyvideo stream ends up quitting. Loading a webpage fails. Downloading anything stalls. Everything was perfect months ago...after troubleshooting everything...I finally know what the problem is. Wonder if I should wait it out and see if they will fix the issues or just switch my internet provider.

 – About 2 months ago.

My on demand recently stopped working (I'm in Long Beach, CA). I called and was transferred from customer support, to tech support, to customer support, to tech support and back to customer...

My on demand recently stopped working (I'm in Long Beach, CA). I called and was transferred from customer support, to tech support, to customer support, to tech support and back to customer support. !!!! None of the tech support folks have been able to help and now they say they'll put in a trouble ticket. I never had any trouble with Verizon FIOS.

 – About 2 months ago.

They have no real cash either. It is all smoke and mirrors from my personal perspective.

Valuation Measures
Market Cap (intraday) 5 5.68B
Enterprise Value 3 21.51B

They have no real cash either. It is all smoke and mirrors from my personal perspective.

Valuation Measures
Market Cap (intraday) 5 5.68B
Enterprise Value 3 21.51B
Trailing P/E -10.73
Forward P/E 1 -40.42
PEG Ratio (5 yr expected) 1 -6.96
Price/Sales (ttm) 1.02
Price/Book (mrq) 1.08
Enterprise Value/Revenue 3 3.87
Enterprise Value/EBITDA 6 9.55
Financial Highlights
Fiscal Year
Fiscal Year Ends Dec 31, 2015
Most Recent Quarter (mrq) Mar 31, 2016
Profitability
Profit Margin -5.95%
Operating Margin (ttm) 17.21%
Management Effectiveness
Return on Assets (ttm) 2.65%
Return on Equity (ttm) -7.56%
Income Statement
Revenue (ttm) 5.56B
Revenue Per Share (ttm) 4.93
Quarterly Revenue Growth (yoy) -1.20%
Gross Profit (ttm) 5.58B
EBITDA 2.25B
Net Income Avi to Common (ttm) -508M
Diluted EPS (ttm) -0.45
Quarterly Earnings Growth (yoy) N/A
Balance Sheet
Total Cash (mrq) 500M
Total Cash Per Share (mrq) 0.43
Total Debt (mrq) 16.05B
Total Debt/Equity (mrq) 305.48
Current Ratio (mrq) 5.52
Book Value Per Share (mrq) 4.48
Cash Flow Statement
Operating Cash Flow (ttm) 990M
Levered Free Cash Flow (ttm) -7.89B
Trading Information
Stock Price History
Beta 0.68
52-Week Change 3 -1.36%
S&P500 52-Week Change 3 3.47%
52 Week High 3 5.85
52 Week Low 3 3.81
50-Day Moving Average 3 5.02
200-Day Moving Average 3 5.08
Share Statistics
Avg Vol (3 month) 3 15.25M
Avg Vol (10 day) 3 12.75M
Shares Outstanding 5 1.17B
Float 1.16B
% Held by Insiders 1 0.62%
% Held by Institutions 1 71.00%
Shares Short 3 166.08M
Short Ratio 3 10.38
Short % of Float 3 14.29%
Shares Short (prior month) 3 163.99M
Dividends & Splits
Forward Annual Dividend Rate 4 0.42
Forward Annual Dividend Yield 4 8.08%
Trailing Annual Dividend Rate 3 0.42
Trailing Annual Dividend Yield 3 8.27%
5 Year Average Dividend Yield 4 9.44
Payout Ratio 4 0.00%
Dividend Date 3 Jun 30, 2016
Ex-Dividend Date 4 Jun 13, 2016
Last Split Factor (new per old) 2 10075/10000
Last Split Date 3 Nov 27, 1998


They are losing moneyhand over fist! And you wonder why you don't have any services and infrastructure upgrades.

 – About 2 months ago.

Well, here is the days news, 3+ times the daily average, People know when to get off a sinking ship.

Open 4.93
Prev Close 5.08
Bid 4.85 x 1000
Ask 4.89 x 3700

Well, here is the days news, 3+ times the daily average, People know when to get off a sinking ship.

Open 4.93
Prev Close 5.08
Bid 4.85 x 1000
Ask 4.89 x 3700
Day's Range 4.66 - 4.94
52wk Range 3.81 - 5.85
1y Target Est 6.07
Market Cap 5.68B
P/E Ratio (ttm) -10.73
Beta 0.68
Volume 70,072,303
Avg Vol (3m) 15,253,604
Dividend & Yield 0.42 (8.08%)
Earnings Date Nov 1, 2016 - Nov 7, 2016


Just can't wait to see the third quarter earnings and losses. The massive bleeding of this company will not stop, and the exodus is going on as fast as possible. Now I can see a Softbank of Japan making a play for this like they did with sprint. Or maybe they will be approached by any other Common Carrier and just go away. Any common Carrier that has any brains would at once just change the name of this disaster. The bad PR across the media spectrum will never be recovered. This is a major corporate blunder just like Enron. .

 – About 2 months ago.

My bill jumped from 211 to 246 when frontier took over. I subscribe to HBO, but can't want HBO on demand, pay for it, just can't watch it. Have spent at least 12 hours on the phone with tech...

My bill jumped from 211 to 246 when frontier took over. I subscribe to HBO, but can't want HBO on demand, pay for it, just can't watch it. Have spent at least 12 hours on the phone with tech support, on-site techs, no fix. When I try and watch HBO on demand, I get an error saying I am not subscribed. I signed up for HBO, Its on my bill every month - but I can't get HBO on demand. I have had rep after rep after rep work the issue. On-site tech worked the issue, nothing. Won't work. No one can get it to work - but they keep billing me and billing me and billing me... i want out, but can't get out of my contract without a penalty. Tech told me that Frontier SUCKS and he is embarrassed he works there only reason he stays is because he has a sick wife and need the benefits (like I need to hear that stuff). What a complete group of incompetent idiots.

Trapped and then Trapped, and I feel stupid every time I call and wait and wait and wait and waste my time with them - but I keep doing it - hoping I will find that one person who is smart enough to help me solve this.

I pay, they don't deliver the service, and I keep paying, and I feel trapped....

 – About 2 months ago.

Frontier had a real bad day, and the 10 day moving average is 18.2 million. Today was 70.1 million today alone. Everyone is getting off this sinking ship. Wait until the 3rd quarter results are...

Frontier had a real bad day, and the 10 day moving average is 18.2 million. Today was 70.1 million today alone. Everyone is getting off this sinking ship. Wait until the 3rd quarter results are posted. Between the sink ship , the massive loss of customers because they really know who to screw things up that were just fine before they took over, I see the stock hitting new 52 week lows and maybe even being de-listed.

High 4.94
Low 4.66
Volume 70.1M
10 Day Avg. Vol 18.2M
52 wk High 5.85
52 wk Low 3.81
YTD % Change 3.85
1 Yr % Change 2.75
EPS -0.44
Market Cap 5.7B
Shares Out 1.2B
Price/Earnings --
Revenue (TTM) 5.6B
Beta .78
Dividend 0.42
Yield 8.66%

And I now have a very nice, very large national law firm that see's and smells blood in the waters and they want to proceed. Plus the fact that they are screwing with the old Verizon Employees and not holding up their part of the agreement is causing a major Wildcat strike to form up. These guys are fed up as well. And that using sub-contractors in their trucks is just a cover.Most of these guys are just that sub-contractors and not Frontier employees. And my wireless still does not work. But the network monitor is running so far and they have at least tried to keep it up and running. Snooping on me, you bet. Scanning my internal network is about to come to a screeching halt. 1983 CFAA is about to hit them in the face on this one. Filed a formal Criminal complaint with the DOJ and FBI today. They took it very serious. They were most interested in my logs and they are most concerned that this is happening at all. Frontier, you ARE A CRIMINAL ENTERPRISE in my personal opinion. But wall street is doing more damage to you as well.

 – About 2 months ago.

I am baffled at how frontier is in business at all. It completely blows my mind. I had my internet suddenly go off. I called and after 2 days of customer service found out they had no record of my...

I am baffled at how frontier is in business at all. It completely blows my mind. I had my internet suddenly go off. I called and after 2 days of customer service found out they had no record of my service. So I had to establish new service ...again. Phone call 1 tried to establish service after 11/2 hours I was told that there system is updating and I would need to call back in the morning. Call 2- called again in the morning again went through 1 1/2 hours to establish new service at the end she said she lost everything the system went down I would need to call back. Call 3 ( yes I'm insane to call again) - they are able to finish the call and set a date for service a week later. I called a few days before install to make sure a tech was really coming out and the service had been eastabkish. I was told everything was good. The day - Today came for install - no tech came. Call 4- I called they said Oh there was a system error and it never got sent to a tech! So no tech will be coming today. But we can try to send another tech in 2 days ! I told her to cancel my order. Just crazz can't believe they can operate this way. And this story is just the last in a long line of BS!

 – About 2 months ago.

I AM CHANGING COMPANIES AS SOON AS I FIND THE CHANNELS THEY DROPPED FROM VERIZON ELSEWHERE!
****One of the Networks they dropped wrote back to me explaining they have been trying to renegotiate...

I AM CHANGING COMPANIES AS SOON AS I FIND THE CHANNELS THEY DROPPED FROM VERIZON ELSEWHERE!
****One of the Networks they dropped wrote back to me explaining they have been trying to renegotiate with the main HQ in NY to put back the channel WE ALL PAID FOR UNDER CONTRACT with Verizon.... but they tell me Frontier will not budge and is looking for "more higher paying networks" since they need the money!
GIVE ME BREAK! One of Frontiers OWN promises ON LINE to the NEW take over states was that "THEY WOULD GIVE NOTICE ahead of time" if they "made any changes!" NEVER HAPPENED!
GREEDY MORONS!

 – About 2 months ago.

Frontier Communications has another issue at the Central Office. I am again on a congested DSLAN 4 months after being without internet for a whole month. After getting the run around they finally...

Frontier Communications has another issue at the Central Office. I am again on a congested DSLAN 4 months after being without internet for a whole month. After getting the run around they finally scheduled an appointment for a tech to come out the Central Office for this morning. I was surprised when I was getting a call from a tech. I told him that the issue was not at my location it was at the CO. He continued to argue with me on the phone and hung up. I called him back to give him the access code. He then hung up on me. When he arrived at my location he sat in his car for 15 minutes. When he finally came into the house he threw his stuff on the floor with his arms crossed. I was on the phone with corporate and was telling him how the tech was acting. The tech picked up his stuff and walked out saying "Yeah... Ill be back.... FUCK YOU". What kind of customer service is that?

 – About 2 months ago.

Frontier communications actions or Criminal. My bill with April Bill was 147.06 for the month, Frontier takes over, claims they won’t be raising prices and 2 months later my bill jumps to $168. I...

Frontier communications actions or Criminal. My bill with April Bill was 147.06 for the month, Frontier takes over, claims they won’t be raising prices and 2 months later my bill jumps to $168. I call in on 7/8 to see what can be done because we are not home much, one TV, Some internet, scant use of home phone except for an elderly parent who lives with us as the phone is for her. I talk to the rep, he states that the reason the bill went up was previous discounts expired so I tell him I do not want to pay that, I also see we are being charged for multi-room DVRs, we only use one so he said that would take it down a few dollars if we sent it back and he would see if I could get other discounts. So after the adjustment I receive a Bill for $325 a month, flabbergasted I called to find out what the Heck was going on now and Vicki the supervisor tells me it is accurate!!!! If I renew the contract for another 2 years it will be $169 without taxes and taxes on my last bill were just under $18.00 so the new bill WITH a 2 year contract will be around $187 a month? A Jump of $40 a month or $480 a year for a much lower level of service? Where is the FCC on this? Where is Rick Scott on this? The $325.00 is more than DOUBLE my previous verizon bill, with no notification other then some discounts discontinued, no questions and either pay or they turn my phone off and internet???? This is borderline racketeering, they are gouging Florida consumers, where is the state on this? This is a key public utility that people depend on and have to have, can’t anyone do anything?

 – About 2 months ago.

Messy' Frontier Q2 After Verizon Deal Sends Stock Down.

Frontier Communications (FTR), reporting its first quarter since buying wireline assets in three states from Verizon...

Messy' Frontier Q2 After Verizon Deal Sends Stock Down.

Frontier Communications (FTR), reporting its first quarter since buying wireline assets in three states from Verizon Communications (VZ), missed on revenue and forecast in-line 2017 pretax profit. Frontier stock was down more than 2% in early trading in the stock market today, near 5. Shares have traded below 6 for 15 months. Frontier, a rural phone company, acquired residential lines in California, Florida and Texas from Verizon for $10.5 billion on March 31. "Frontier reported mixed Q2 results in what was the expected messy quarter integrating (Verizon's assets)," Cowen & Co. analyst Gregory Williams said in a research note.

https://finance.yahoo.com/m/92655467-6e00-3daf-afca-4668962f107c/ss_%26%2339%3Bmessy%26%2339%3B-frontier-q2.html

 – About 2 months ago.

Frontier As it struggles to deal with acquisitions that more than doubled its size, Frontier Communications (NASDAQ: FTR) has made a number of key hires. The company, which purchased Verizon's...

Frontier As it struggles to deal with acquisitions that more than doubled its size, Frontier Communications (NASDAQ: FTR) has made a number of key hires. The company, which purchased Verizon's wireline business in California, Florida and Texas, for $10.54 billion in cash. The acquired properties gave it an additional 3.7 million voice connections, 2.2 million broadband connections, and 1.2 million FiOSvideo connections. Since closing the transaction on April 1, Frontier has experienced difficulties in serving its new customer base. That's not entirely surprising given the size of the deal, but the company has worked steadily to address customer complaints.

 – About 2 months ago.

Frontier Names a Number of New Executives By Investopedia | August 1, 2016 — 9:55 AM EDT

Frontier Names a Number of New Executives By Investopedia | August 1, 2016 — 9:55 AM EDT

http://www.investopedia.com/stock-analysis/080116/frontier-names-number-new-executives-ftr-vz.aspx?partner=YahooSA&yptr=yahoo

 – About 2 months ago.

The Florida AG's office has a number that you can call to deal with this monster directly. a Florida-based residential customer care number (888-457-4110), available from 7:00am - 11:00pm.Hope...

The Florida AG's office has a number that you can call to deal with this monster directly. a Florida-based residential customer care number (888-457-4110), available from 7:00am - 11:00pm.Hope this helps everyone!

 – About 2 months ago.

Well another day and Frontier after they found out that i had tested the lines with a TDR and an Optical TDR, are a bit embarrassed. Now, want to read more disasters of this company?

Well another day and Frontier after they found out that i had tested the lines with a TDR and an Optical TDR, are a bit embarrassed. Now, want to read more disasters of this company?

http://www.corporateofficeheadquarters.com/2012/08/frontier-communications-corporate.html

Read the horror stories that seem to have gone back for a number of years.

So I was told that someone would be out this past Saturday, and once again, no one showed up. Our housekeeper sat here all day and waited for them. Had an order number, line was still out, no service at all or spotty at best. Started to look for a neat little network monitor software package found one real quick. ok, $9.99 later, i have date and time, length of outage, failure rate, time of failure, logs and a whole lot more. Yes this little package works wonders. It is a network uptime monitor and it tells you the last time a failure started, the monitoring time, time since last failure, last failure length log failure count, etc. it is basically a fancy Ping package that has all the bells and whistles.

So after my wife and I returned from visiting another couple who live much closer in town, they are having the same problems and they have been keeping logbooks and records of everything that this horrendous firm has done including incredible overbilling and a number of other basically insulting aspects.

Also received a phone call from one of their so-called tech people around 1230 yesterday Sunday afternoon telling me that he had scanned our entire home network on the interior and told me how many devices I had and how many computers were running and how many wireless devices and a whole number of other things, and I find that to be a bit much. Frontier Communications does not have the capabilities to handle any sort of technology the 21st century. The current Frontier Communications is actually owned by a company called citizens communications and before that there is an entire history. Frontier communications was originally the Rochester telephone Corporation which operated locally and with excellence for over 100 years Rochester telephone changes standard frontier communications as it sought to abandon its basic image as a basic phone company. Frontier was then later sold to Global Crossing which went under around the same time that Cable and Wireless went under. So Global Crossing sells the whole nightmare to citizens communications which decided to literally keep the frontier name itself.
It seems that after I was able to discover on line their entire training manuals and their customer service manuals along with other supporting documents it seems that they are trying purposely to just dry any customer base that they want to have and to keep charging higher and higher rates and all they want to do is get there call center volumes down because they are just overwhelmed.

Supposedly as of today August 1 they have severed their contract with their overseas ridiculous VoIP call center where they cannot speak the English language. A number of cheap and cheesy corporations like to outsource to India or the Philippines or to Vietnam and this is just another glowing example of just how bad this place is it seems that there is an interesting statement you know how to search the Internet you can find these manuals that they are absolutely too stupid to keep off the net and it seems that they are there if you know how to use proper keywords and searching and are able to sit here or there were a couple of hours researching these bastards. It seems that a lot of the time their so-called training systems do not work and their employees were told that they would learn how to manage all this while on the floor and that the higher management of this firm kept on telling everyone that they have to get the call volume down but the statement was don't forget that you need to offer a wide array of services on every call that's your job regardless if it's a customer is calling in because he and she cannot afford their service as is we are required to try and upsell them. So this greedy little company just wants to take the money out of little old ladies and Waldman and rip people off and that seems to be part of their mantra it seems that frontier has gone ahead and trained their people for sales rather than customer service even though frontier so-called values are people, product and profit and it also states a customer may call in with a major issue often irritated and frustrated they are expected to entice them to purchase an additional product that may or may not work.

It seems that they happen to have a lot of network congestion issues with high-speed Internet and is called a tremendous volume of calls the call centers and tech support and there been periods when calls these apartments have exceeded 30 minutes and at times close to an hour numerous former Verizon customers have experienced network congestion the issue has caused a great deal of frustrated customers will call about their Internet or HSI. It seems that many customers experience up and down periods over a few months and many customers have been out for weeks at a time.

Now to bring this to your attention it seems that Netflix Corporation has made a comment that Frontier has one of the worst broadband services in the nation. According to current statistics, Netflix Corporation happens to have a cross-country penetration rate of about 48%. That's a lot of people and a lot of customers who pay a good fee to be able to watch what they want to watch versus the crap is put out on cable TV these days.

According to some internal documents that were discovered in open sources on the Internet there are questions involving call volume and how they were able to handle issues like repair and collections, right up service orders properly and steer through a calling system that just doesn't seem to be working correctly. To quote their documents, it doesn't matter as long as we upsell our customers. These people are scam artists.

Another interesting issue of which I am very well acquainted with and has been brought to the attention of higher management as well which is a critical issue; is: when a service appointment, repair, new install, etc. is not fulfilled, the customer is not to be called back to let them know their schedule appointment will not be capped and even more damaging is even to make an effort to reschedule that appointment. It seems that management knows about this and they absolutely refuse to fix it is also interesting lawsuits going on involving Frontier involving cramming a charge on your bill and it is quite amazing.

Note also seems that employees are frontier are punished in a sense forgetting sick even with a doctor's note and that they do not effectively train their people for their job and if you ask for any help according to these internal documents they then will fire that person were no cause.

Now comes the fun part. After not showing up at our residence for multiple appointments and costing this family valuable time and major medical inconvenience; today we found out that my wife now has to go back in for surgery next Monday because we were unable to get a hold of doctors and medical practitioners in a timely manner to discuss the problems with the previous surgery that had occurred just four weeks ago. This is inexcusable.

In addition last night I had a lovely time wasting my time talking to their customer service and technical people and the phone calls started around quarter after 8 PM and then I was switched to a so-called supervisor at 8:44 PM and then he told me that there call centers for dispatch open up at 6 AM and at 8:39 this morning they still had not contacted us.

Now gets even more interesting as of today we have filed both formal and informal complaints with the Federal Communications Commission, the Florida state attorney general's office also formal and informal complaints, filed formal and informal complaints with the consumer affairs division for the state of Florida, and we also filed a formal complaint with the Department of Justice who approved this deal in the first place. That's how this deal got done. Unfortunately for Frontier, I know how to write these complaints so there will not be anyway for them to get out of this situation. And add to the fact they have now jeopardize my wife's health and my health as well, does not bode well for these people.

In addition it was found out today that they are using a number of subcontractors all over the place and putting them in Frontier Trucks as a cover. You think that you are dealing with an employee of the company when you're actually dealing with nothing more than a subcontractor in a disguise.

In reference to what I stated concerning a potential wildcat strike and has been rumored to be going around, guess what kids, it's about to happen. Frontier has no clue as to the timetable of this action but it will be devastating to them in the long run.

Also today frontier had a really bad day on Wall Street.
4.90 USD
Last | 7:59:54 PM EDT
-0.18 (-3.54%)
After Hours Change
756,761
Volume
Extended Hours
5.08 USD
Close | 4:00:00 PM EDT
-0.12 (-2.31%)
Change
21,760,297

It seems that they had bigger losses in their second quarter and that has basically started to put the stock heading towards oblivion. While they pay an 8% dividend which is basically unheard of except in REITs, they are considered to be a widow and orphan stock.
Now we all know that they have certain Internet trolls out there reading this board and other sites where the vast amount of complaints are about them and this is making its way back to corporate where the corporate people are trying to figure out ways to stem massive bleeding that is going on and still wish to maintain the ridiculous pay of its CEO and their Board of Directors and using subcontractors to reduce their costs to maintain their dividend while not improving the infrastructure at all.

Now remember that the United States Department of Justice approved this deal. It is time that you also take to the phone and call the Department of Justice and ask them to investigate them as well. This in my personal opinion is nothing more than a telecommunications Ponzi scheme.

I find it absolutely fascinating that they are even in business and I am predicting that the stock price will continue to fall at least another $.50-$.75 a share in the next few days because of what is known as the Wall Street three day cycle. Now unfortunately recently CNBC and particularly Jim Cramer, recently said that this was his favorite five dollars stock. Well for all of you listen to Jim Cramer in reference to this particular company and its five dollars stock with a so-called 8% plus dividend you are now starting to wonder what the hell did you invest in.

The EPS is expected to be -0.3. And it seems that they took a multimillion dollar loss this quarter as reported by the Associated Press.

http://www.cnbc.com/2016/08/01/the-associated-press-frontier-communications-posts-2q-loss.html

When a five dollars stock gets hit like this and the continued hemorrhaging of customers at a record level due to poor or improper service, cramming of the bills, outrageous charges for absolutely nothing, etc. I give them roughly about 18 to 24 months before they are sold out right or forced to close their doors.

Rule number one: never pass off the people that are feeding you because you will wind up starving to death.
Rule number two: read rule number one.

In closing this particular missive, I would recommend that a number of you both invest in virtual private networks or VPNs which will protect you from their snooping upon your Internet traffic I also recommend that you get yourself a network uptime monitor for this way you can monitor exactly when and where the failures occur and you will have a complete log that substantiates your claims against them.

In addition, today after we visited with the surgeon and found out that my wife has to undergo more surgery, we spoke with a number of commercial entities while we were conducting our daily transactions. All these commercial entities I have been conducting business with for number of years and have told me absolute horror stories that they have concerning their business concerns and the fact that their customers are also telling these businesses of the absolutely horrible and horrendous service that is being put out by this sham of a corporation that thinks that it's a telephone company. Citizens communications/frontier communications; you need to just go out of business once and for all or allow yourself to be bought out and let competent people run an organization the proper way. But the simple fact that you were too stupid to see that the 21st century was in front of you and you decided to not invest in infrastructure and you took on way too much then you could ever handle ever before is now going to come back and it's going to make you very unhappy. You have affected hundreds of thousands if not millions of people's lives in so many ways and in commerce and in daily social interaction, that would your name is mentioned to anybody it seems anywhere there is nothing more than sheer disgust and disdain for you. That's one hell of a way to run a business.

I also had a very interesting conversation today with the head of one of the cellular companies who I am a close friend of and I mentioned to him that it might be interesting to go ahead and be able to do high-speed Internet with 5G technology at a much lower rate than anybody else in this particular individual is known to be a very major disruptive force in the telecommunications industry and aggravates the other telecom companies because of their great success and customer influx. Frontier, your days are numbered. And as a stockholder I find that your actions are just malfeasance and misfeasance beyond belief and you do not have enough errors and omissions insurance to cover yourself up on this one let alone the PR to try and get out of it. And frankly I don't give a damn by lose money on the stock. I feel bad for everybody out there what you are doing to people is absolutely wrong, disgusting, immoral and out right theft of people's hard-earned money and delivering absolutely nothing for it. You are considered to be in my opinion the vaporware vendor of the telecom industry.

I have been in touch personally with the heads of a few major law firms that I know throughout the country and they all seem very interested in starting a class action suit against these clowns, because the lawyers make out like bandits and the customers get pennies on the dollar, and I would like to bring to the attention of frontier communications that you will not be able to buy your way out of these law firms not filing a class action lawsuit because they more than smell the blood in the water they also see it and they are willing to go ahead and clean your clock and it will cost you tens, if not hundreds of millions of dollars, to try and defend this action;which you will lose. But in the long run the penalty for this company and its shareholders including myself will be most severe.
While I understand many of us are in dire straits economically and frontier is preying upon the week and handicapped by competition, this is going to come back and bite them in the ass. We will continue to monitor the situation nationwide as well as Canada and continued to give you constant reports as to what is happening. It is also time for all of us and I have started the ball rolling on my side to contact the United States Department of Justice and bring an investigation to bear upon these people once and for all because of the ridiculousness of this allowed destruction of a telecommunications infrastructure the United States of America.

I hope you all are doing well. In spite of being harassed to death by these people. And a final note to Danny Boy and the rest of the miscreants senior corporate officers and the Board of Directors and to their corporate security, you ain't seen nothing yet. You should learn to check the Internet to find out if your documents are available in legal open source archives that are stored all over the planet and you don't even know where to begin to look. Have a nice day boys!

 – About 2 months ago.

First of all, we are on their 2Mb plan but we only download at about 100 KB/s on a good day when the sun is just right. The rest of the time it's horrible.
Called Frontier tonight because...

First of all, we are on their 2Mb plan but we only download at about 100 KB/s on a good day when the sun is just right. The rest of the time it's horrible.
Called Frontier tonight because the internet has been really slow since Thursday afternoon when the rain storm passed through. Called that night and told it would be fixed by the weekend. It wasn't so I called again. This time it will be this Thursday. We'll see...

 – About 2 months ago.

Hello stone aged people out there in Frontier-Land. We can conquer this stone throwing behemoth by creating competition in the land of only one internet provider. Frontier has no reason to deliver the...

Hello stone aged people out there in Frontier-Land. We can conquer this stone throwing behemoth by creating competition in the land of only one internet provider. Frontier has no reason to deliver the consistent downloads speed that you and I are paying for because they are the only game in town and they know it. I urge everyone here to take tangible action by emailing (assuming the internet will actually work) your local politicians the desire you have to end single corporation internet providers. The age of landlines is relic of the last century and Ma Bell is rotting in her grave. These arcane laws of allowing cities to franchise with singe service provider has to end. I believe this forum should move from a place of venting to a place of action. I urge anyone with knowledge of who we need to petition to end this monopoly to post what actions they took to bring about change. I have gone the mayor Betsy Price and will share my results. This may not be best move but it is a start and I will do my finest to rid Fort Worth of this cartel who calls themselves the next level of internet providers.

 – About 2 months ago.

Frontier is so dumb my comment didn't even show up with the right city!! Frontier is the WORST!!!!!!...

Frontier is so dumb my comment didn't even show up with the right city!! Frontier is the WORST!!!!!!

 – About 2 months ago.

Frontier sucks!!! There is nothing on demand. Bring back Verizon Fios....

Frontier sucks!!! There is nothing on demand. Bring back Verizon Fios.

 – About 2 months ago.

I had switched, NO attempted to switch to Frontier last week because Cablevision was so abusive pricewise. Well, phone and TV and internet are all NOT working. They keep making promises it will be...

I had switched, NO attempted to switch to Frontier last week because Cablevision was so abusive pricewise. Well, phone and TV and internet are all NOT working. They keep making promises it will be fixed. Instead they keep me on hold listening to their awful music for hours on end and think that that substitutes for the absence of TV,phone and internet.
Cablevision may be a monopolistic greedy company but at least they get everything working.
DON'T even think of switching to Frontier

 – About 2 months ago.

Sketchy billing process, don't bother to call in as it won't resolve anything. Just switch providers! TWC gave me a great deal to switch and it's over $100 cheaper with more channels....

Sketchy billing process, don't bother to call in as it won't resolve anything. Just switch providers! TWC gave me a great deal to switch and it's over $100 cheaper with more channels.